Zapier is on a mission to make automation work for everyone. With Zapier, you can integrate apps like Salesforce, Intuit, Google, and Dropbox, to move data between them automatically, so you can focus on your most important work.

<h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. Job Posted: 03/27/2026Location: Americas Hi there!We're looking for a Sr. Strategic Finance Manager - Self Serve and New Products to play a pivotal role in shaping the future of Zapier's self-serve and new products businesses. This is a unique opportunity to drive top-line forecasting, planning, and analysis for one of the most important parts of our business. You’ll report to the Head of Strategic Finance and partner closely with product, marketing, and finance leadership. You’ll own revenue models, build analytical infrastructure, and drive insights that give you exposure to the executive team. If you're looking for a high-impact role with broad exposure across the business, this is it.<ul style="min-height:1.5em"><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/our-commitment-to-applicants/">Our Commitment to Applicants</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/culture-and-values-at-zapier/">Culture and Values at Zapier</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/learn/remote-work/">Zapier Guide to Remote Work</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct/">Zapier Code of Conduct</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/working-on-diversity-and-inclusivity/">Diversity and Inclusivity at Zapier</a></li></ul><h2>About You</h2><ul style="min-height:1.5em"><li>You have 6-8+ years of experience in FP&amp;A, strategic finance, or a related analytical role, ideally at a product-led or self-serve SaaS company.</li><li>You deeply understand the dynamics of a self-serve business: churn, contraction, expansion, net new revenue, and the full funnel from visitor to signup to paid conversion to upgrade.</li><li>You're proficient in SQL and comfortable pulling and manipulating data yourself rather than waiting on a BI team or data analyst to get you what you need. SQL is a requirement for this role.</li><li>You've operated effectively in environments where ownership is distributed. You know how to build relationships and drive alignment across product, marketing, engineering, and finance.</li><li>You're comfortable with ambiguity and energized by building something from scratch, new processes, new analyses, new ways of looking at the business.</li><li>You're a strong communicator who can translate complex analysis into clear recommendations for both finance leadership and cross-functional business partners.</li><li>You have good judgment and a bias toward surfacing issues and opportunities proactively, not waiting to be asked.</li></ul><h2>Things You'll Do</h2><ul style="min-height:1.5em"><li>Serve as the dedicated finance partner for Zapier's self-serve business, working across the Chief Product Officer, SVP of Marketing, and CFO to bring a unified financial perspective to a business that spans multiple functions.</li><li>Build and own the forecasting, reporting, and analytical infrastructure for self-serve, this is largely net-new work, so you'll be defining what good looks like.</li><li>Analyze the self-serve funnel end-to-end: from top-of-funnel acquisition through activation, conversion, expansion, and retention. Identify where the business is leaking value and where the biggest opportunities are.</li><li>Own self-serve unit economics and provide perspective on key levers, pricing, packaging, churn reduction, and growth investments.</li><li>Use SQL and other tools to self-serve data and build analyses that drive decisions, rather than relying on pre-built reports.</li><li>Proactively surface trends, risks, and opportunities to senior leadership. Don't wait for someone to ask the question, be the person who sees the issue first.</li><li>Partner with product and engineering teams to understand how product changes impact financial outcomes, and bring a financial lens to product investment decisions.</li></ul><h2>How to Apply</h2>At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct">code of conduct</a> provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/legal/data-privacy">review our privacy policy here</a>.Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:jobs@zapier.com">jobs@zapier.com</a>.<h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/document/d/1VzesvLsgVG2RDRPtGvBF8CbcB9ZA-Hsddg0P2ildBb8/edit"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.

Sr. Strategic Finance Manager - Self Serve and New Products

<h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.<div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><h3>Sr. IT Systems Engineer </h3><h3>Job Posted: June 19th, 2026 </h3><h3>Location: EMEA</h3><h1>Hi there!</h1>We're looking for a Sr. IT Systems Engineer to join our team. Zapier is on a mission to make everyone more productive at work. Zapier has helped millions of people build businesses through the power of automation.This is an exciting role at Zapier in a growing team, and you will play a direct role in implementing and improving Zapier's IT infrastructure. Working closely with our Engineering, People Ops, and Security Teams, you will implement, manage, automate, and support the tools and services that power a globally distributed team.We believe that a good IT experience is a perk -- it keeps people productive and engaged rather than getting in the way. You will help maintain a world-class Mac experience for our employees and streamline access management by implementing SSO applications and automating processes. You will help scale our IT infrastructure and processes to the next level as a service owner, and you will be crucial to its success as Zapier grows. This isn't an IT Helpdesk job, but assisting and providing great customer service for Zapier's IT needs is part of the role.If you're interested in launching your career at a fast-growing and profitable org, then read on...<h3>Our Commitment to Applicants</h3><ul style="min-height:1.5em"><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/our-commitment-to-applicants/">Our Commitment to Applicants</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/culture-and-values-at-zapier/">Culture and Values at Zapier</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/learn/remote-work/">Zapier Guide to Remote Work</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct/">Zapier Code of Conduct</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/working-on-diversity-and-inclusivity/">Diversity and Inclusivity at Zapier</a></li></ul>Zapier is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.<h3>About You</h3><ul style="min-height:1.5em"><li>Skilled IT Systems Engineer. We're looking for 3+ years of direct hands-on experience in the roll-out, maintenance, and support of an expanding IT infrastructure. Our fleet is all macOS.</li><li>Excellent communicator. We're a 100% remote team, and writing is our primary means of communication at Zapier.</li><li>Relationship-driven. You understand that building and maintaining trust across the organization is vital.</li><li>Creative and resourceful. You try as many angles as possible to implement simple and scalable IT solutions. You see the big picture but are pragmatic in implementing solutions that meet the needs of today.</li><li>Solid at time management. You'll balance a variety of fast-moving projects and pull the cord early when things go awry. As part of a distributed team, you are trusted to work with minimal supervision.</li><li>Growth-oriented. As part of a growing company, you have an opportunity to make an impact, and you're keen to build processes that'll make your job more efficient over time.</li></ul><h3>Things You'll Do</h3>Zapier is a fast-growing and remote-first company, so you'll likely get experience on many different projects across the organization. That said, here are some things you'll probably do:<ul style="min-height:1.5em"><li>Okta administration (primary responsibility): <ul style="min-height:1.5em"><li>Implement SSO applications, manage onboarding/offboarding, and build automation workflows using Okta Workflows and Zapier.</li></ul></li><li>SaaS Spend Optimization (core focus area):<ul style="min-height:1.5em"><li>Implement automated workflows to monitor and enforce license utilization across the SaaS portfolio.</li><li>Identify and act on rightsizing opportunities (unused seats, duplicate tools, tier mismatches).</li><li>Build and maintain reporting to surface spend trends, renewal risks, and optimization wins for leadership.</li><li>Partner with Finance and team owners to develop a strategy for maximizing value from SaaS investments.</li></ul></li><li>Automation development: <ul style="min-height:1.5em"><li>Build tools and processes to eliminate manual work, automate user account creation, and integrate tools via API.</li></ul></li><li>IT support triage: <ul style="min-height:1.5em"><li>Resolve IT issues as they arise and build automations to eliminate recurring request patterns.</li></ul></li><li>User account management: <ul style="min-height:1.5em"><li>Perform provisioning and deprovisioning as part of onboarding/offboarding workflows.</li></ul></li><li>Infrastructure improvement: <ul style="min-height:1.5em"><li>Identify and implement enhancements to IT infrastructure and tooling.</li></ul></li><li>SaaS tool management: <ul style="min-height:1.5em"><li>Work across dozens of tools (Google Workspace, Jira, Slack, 1Password, Zoom, etc.).</li></ul></li><li>Mac experience: <ul style="min-height:1.5em"><li>Collaborate with the team to enhance and maintain the employee Mac experience.</li></ul></li></ul><h3>How to Apply</h3>At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of education or companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our<a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct/"> code of conduct</a> provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base.Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out <a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/document/d/1VzesvLsgVG2RDRPtGvBF8CbcB9ZA-Hsddg0P2ildBb8/edit">this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.<h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/spreadsheets/d/1_lXQvKwuU4xXEbye7EW_En8iv1ZIMlQNmT7B2Mzbo24/edit?gid=0#gid=0"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.

Sr. IT Systems Engineer

<h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.<div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><h3>Support Engineer, IT Systems </h3><h3>Job Posted: June 19th, 2026</h3><h3>Location: Australia or New Zealand</h3>Hi there!We're looking for a Support Engineer, IT Systems to join our team. Zapier is on a mission to make everyone more productive at work. Zapier has helped millions of people build businesses through the power of automation.This is an exciting role at Zapier in a growing team, and you will play a direct role in delivering and improving the IT support experience for Zapier employees across a globally distributed org. Working closely with our Engineering, People Ops, and Security teams, you will be the frontline of IT support -- resolving issues quickly, identifying patterns, and continuously raising the bar on how support gets delivered.We believe that a good IT experience is a perk -- it keeps people productive and engaged rather than getting in the way. This isn't a ticket-queue job. You'll be expected to not just resolve issues, but to improve the systems and processes that prevent them from recurring. If you're someone who gets satisfaction from both helping people and making things better, this role is for you.If you're interested in furthering your career at a fast-growing and profitable org, then read on...<h3>Our Commitment to Applicants</h3><ul style="min-height:1.5em"><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/our-commitment-to-applicants/">Our Commitment to Applicants</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/culture-and-values-at-zapier/">Culture and Values at Zapier</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/learn/remote-work/">Zapier Guide to Remote Work</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct/">Zapier Code of Conduct</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/working-on-diversity-and-inclusivity/">Diversity and Inclusivity at Zapier</a></li></ul>Zapier is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.<h2>About You</h2><ul style="min-height:1.5em"><li>Experienced IT support professional. We're looking for 2+ years of direct hands-on experience delivering IT support in a corporate environment, including hands-on Okta administration. Experience supporting macOS is a strong plus.</li><li>Empathetic and service-oriented. You genuinely enjoy helping people and take pride in delivering a fast, friendly, and effective support experience. In a fully remote environment where support happens over Slack, you understand that how you communicate matters as much as what you communicate. You meet employees where they are, stay patient under pressure, and leave every interaction better than you found it.</li><li>A pattern-spotter. You don't just close tickets -- you notice when the same issue keeps coming up and you do something about it. You look for opportunities to eliminate repeat work through documentation, automation, or process improvement.</li><li>Excellent communicator. We're a 100% remote team, and writing is our primary means of communication at Zapier. Clear, async communication is essential.</li><li>Relationship-driven. You understand that trust is built one interaction at a time, and you treat every support request as an opportunity to earn it.</li><li>Self-directed and comfortable with ambiguity. As part of a distributed team operating in a unique timezone, you are trusted to manage your own workload with minimal supervision and escalate early when needed. This is a net-new region for Zapier IT, and we're looking for someone who is energized by expanding an established foundation into new territory and committed to continuous improvement in how support gets delivered.</li><li>Growth-oriented. You're eager to grow your technical skills over time and excited by the opportunity to take on more as the team scales.</li><li>Hands-on administration experience with any of the following is a plus, but not required. We'll invest in training and ramp time for the right candidate (Jamf, Google Workspace, Slack or 1Password). </li></ul><h2>Things You'll Do</h2>Zapier is a fast-growing and remote-first company, so you'll likely get experience on many different projects across the organization. That said, here are some things you'll probably do:Deliver great support (primary focus):<ul style="min-height:1.5em"><li>Serve as the first point of contact for IT support requests across Zapier's global employee base, with a focus on AU/NZL coverage hours.</li><li>Troubleshoot and resolve hardware (Mac), software, and access issues for our employees.</li><li>Perform user account management as part of onboarding and offboarding workflows.</li><li>Handle common endpoint tasks using Jamf (device enrollment, basic troubleshooting, account unlocks).</li><li>Triage and escalate complex issues to senior team members where appropriate.</li></ul>Improve the support experience (core pillar):<ul style="min-height:1.5em"><li>Identify recurring issues and build runbooks, help articles, and self-service resources to reduce repeat ticket volume.</li><li>Surface patterns and feedback from the frontline to help the team continuously improve IT processes and tooling.</li><li>Contribute to ZapIT (Zapier's internal IT helpdesk platform) by flagging gaps and helping test improvements.</li><li>Measure and track support quality and look for ways to improve response times and resolution rates.</li></ul>Light engineering (growth area):<ul style="min-height:1.5em"><li>Assist with SSO/SAML application integrations using established playbooks.</li><li>Build and maintain simple automation workflows in Okta Workflows and Zapier to reduce manual IT tasks.</li><li>Work with dozens of SaaS tools including Google Workspace, Jira, Slack, 1Password, Zoom, and more.</li></ul><h3>How to Apply</h3>At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of education or companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our<a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct/"> code of conduct</a> provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base.Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out <a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/document/d/1VzesvLsgVG2RDRPtGvBF8CbcB9ZA-Hsddg0P2ildBb8/edit">this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.<h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/spreadsheets/d/1_lXQvKwuU4xXEbye7EW_En8iv1ZIMlQNmT7B2Mzbo24/edit?gid=0#gid=0"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.

Support Engineer, IT Systems

<h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.<div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div>Job Posted: 5/1/2026Location: North AmericaHi there!We are seeking an experienced and visionary Director, Channel Partnerships to lead our channel partner strategy and team at Zapier.Zapier's Ecosystems &amp; Channels organization sits at the center of our go-to-market strategy. With 8,000+ partner integrations, our network of Solution Partners, and a rapidly expanding AI ecosystem, we drive impact by enabling partners and opening new growth pathways for Zapier, our partners, and our customers. As Director of Channel Partnerships, you'll lead a team accountable for building and scaling channel motions that directly influence enterprise and upmarket ARR.This is a highly strategic leadership role accountable for the end-to-end channel partnership function, including strategy and execution across Solution Partners, experimental partnership motions, and an expanding hyperscaler footprint that includes AWS Marketplace. You'll own the revenue target for these partner routes to market, define how we recruit, enable, and grow our channel partner ecosystem, and drive the cross-functional execution that turns partner relationships into measurable business outcomes.<ul style="min-height:1.5em"><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/our-commitment-to-applicants/">Our Commitment to Applicants</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/culture-and-values-at-zapier/">Culture and Values at Zapier</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/learn/remote-work/">Zapier Guide to Remote Work</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct/">Zapier Code of Conduct</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/working-on-diversity-and-inclusivity/">Diversity and Inclusivity at Zapier</a></li></ul><h2>About You</h2><ul style="min-height:1.5em"><li>You've led at scale. You have 10+ years of experience in channel partnerships, partner sales, or alliances, including leading teams from ICs to senior managers. You've turned market insights into strategies that delivered measurable business impact.</li><li>You're strategic and revenue-minded. You've owned partner-sourced and partner-influenced revenue targets, designed coverage and capacity models, and built the accountability frameworks that connect partner activity to ARR.</li><li>You embrace AI. You don't just use AI tools, you design workflows, build agents, and create playbooks with them. You leverage AI to synthesize partner insights, automate reporting, and shape go-to-market strategies that scale.</li><li>You're a channel program architect. You've built tiering structures, benefit frameworks, co-sell/co-market motions, and enablement programs that attract, retain, and activate high-performing services partners.</li><li>You're a partner ecosystem builder. Your foundation is in services and consulting partners, and you have a clear point of view on how to evolve into large SIs, alliances, and hyperscalers as the program matures.</li><li>You bring financial acumen. You can model partner economics, build business cases, and translate partner-sourced and partner-influenced activity into pipeline and ARR impact for executive audiences.</li><li>You're an exceptional communicator and cross-functional operator. You synthesize complex opportunities into clear narratives and drive planning and alignment across Sales, Solution Architects, Customer Success, Partner Operations, Partner Marketing, Finance, Legal, and Product.</li><li>You're can define and size new services opportunities. You know what a strong partner services practice looks like, and build the case for why Zapier is the right platform to build it on.</li><li>You lead from the front. You're comfortable directly managing high-potential partner relationships when the stakes call for it, using those relationships to model the standard and shape program strategy.</li><li>You're data-driven. You set goals, measure outcomes, and adapt based on insights. You build the reporting that gives leadership clear visibility into partner-sourced and partner-influenced business impact.</li></ul><h2>Things You’ll Do</h2><ul style="min-height:1.5em"><li>Set channel partnership strategy. Own the strategy and revenue targets across Solution Partners, experimental motions, and hyperscalers, including coverage models, partner prioritization, and program investment.</li><li>Lead, develop, and set a high bar for the organization. Hire, coach, and develop the Channel Partnerships team. Serve as a player-coach, personally owning select high-potential partner relationships to model the standard and surface insights that shape strategy.</li><li>Design and manage partner programs. Build and evolve program infrastructure including tiering, incentive structures, co-sell and co-market frameworks, recruitment, onboarding, enablement that activates and drives scalable partner performance.</li><li>Define and size the services opportunity. Build the business case and framework for partner-delivered services, including what strong services practices look like and how to enable partners to build profitable services revenue around the Zapier platform.</li><li>Own partner-sourced and partner-influenced ARR. Connect channel activity to ARR and pipeline through clear metrics and accountability frameworks. Provide accurate forecasting to senior leadership on performance, trends, wins/losses, and competitive dynamics.</li><li>Drive GTM, technical, and internal alignment. Work across Sales, Solution Architects, Customer Success, Technical Account Managers, Marketing, and other internal teams to embed channel motions into the enterprise sales process.</li><li>Drive partner demand generation. Collaborate with Partner Marketing to develop and execute joint demand-generation, promotional, and campaign initiatives through and with partners.</li><li>Expand the channel footprint. Lead expansion into international markets, AWS Marketplace and future hyperscaler programs. Test new channel models and GTM approaches that broaden Zapier's channel presence.</li><li>Ensure a strong customer experience through partners. Support escalations, resolve issues in partner-delivered engagements, and hold a high bar for consistent customer experience across the channel.</li><li>Measure impact and assess market dynamics. Evaluate the ROI of channel efforts and track emerging trends, partner opportunities, and competitive moves to keep Zapier's strategy ahead of the market.</li><li>Champion AI-first approaches. Model the use of AI in pipeline management, partner enablement, opportunity analysis, and team workflows, raising the bar for fluency and adoption across the team.</li><li>Invest in tools, processes, and enablement that lead to outsized impact for Zapier.</li><li>Challenge the status quo and effect positive organizational change outside of mandated work.</li><li>Provide support to other Zapiens, spread knowledge, and develop/mentor teammates outside formal reporting structures.</li></ul><h2>How to Apply</h2>At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We’re looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional. Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process. After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter! Zapier is an equal-opportunity employer and we’re excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone’s identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our <a target="_blank" rel="noopener noreferrer" href="https://zapier.com/jobs/zapier-code-of-conduct">code of conduct</a> provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws. Zapier prioritizes the security of our customers’ information and is dedicated to adhering to all applicable data privacy laws. You can <a target="_blank" rel="noopener noreferrer" href="https://zapier.com/legal/data-privacy">review our privacy policy here</a>. Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact <a target="_blank" rel="noopener noreferrer" href="mailto:jobs@zapier.com">jobs@zapier.com</a>.<h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/document/d/1VzesvLsgVG2RDRPtGvBF8CbcB9ZA-Hsddg0P2ildBb8/edit"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.

Director, Channel Partnerships

<h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. Job posted: 2/11/2026Location: Americas Hi there!I’m <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/jonofre/">Jaime</a>. I lead global recruiting for Zapier’s technical and product-building teams and I'm hiring an Americas-based Senior Technical Recruiter to join my team! We’re a highly tenured, technically savvy group that cares deeply about two things: helping hiring teams land exceptional talent, and creating thoughtful, transparent experiences for every candidate.In this role, you’ll partner closely with hiring teams in a fast paced, high trust environment, and bring structure, strong judgment, and deep collaboration as we work toward ambitious hiring goals. If that sounds like the kind of work you thrive doing, we’d love to tell you more.Our philosophy for hiring<ul style="min-height:1.5em"><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/our-commitment-to-applicants/">Our Commitment to Applicants</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/culture-and-values-at-zapier/">Culture and Values at Zapier</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/learn/remote-work/">Zapier Guide to Remote Work</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct/">Zapier Code of Conduct</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/working-on-diversity-and-inclusivity/">Diversity and Inclusivity at Zapier</a></li></ul><h2>About You</h2>In the spirit of our Default to Transparency value, we’re going to be extremely picky about who we hire for this role. While we hope that each of these bullet points describes you, we also recognize you can gain these experiences in a variety of ways. We care less about the titles you’ve had and more about what you’ve accomplished in your roles when hiring for your teams. Outcomes will matter, but so will your understanding of how you achieved them.You have at least 5 years of experience in full-cycle recruiting for technical roles at a software or technology company. You have experience evaluating candidates for a variety of technical and product roles. You enjoy the challenge of finding exceptional talent for hard-to-fill Applied AI, Software Engineering, Data, and Site Reliability roles. You’re savvy at vetting technical talent to attain a high pass through rates through hiring manager screens.You have a high degree of AI fluency. You’re using AI in your work, you know where human intervention is still needed, and you see the opportunities that lie ahead as the tech advances. Big plus if you’re familiar with Zapier. Expect us to use AI in our process. You're a trusted partner in talent. You are an advocate for creativity and out-of-the-box thinking to drive the best decisions with your hiring managers. You advise interview teams on the best approach to fill their positions and create/manage a process that delights candidates and empowers hiring decisions.You are data-driven. You track pipeline health to balance your priorities and set hiring manager expectations. You know what the data tells you and how to adjust your search to meet time to hire and time to fill KPIs.You are resourceful and comfortable with ambiguity and change. You know how to research questions, talent, and companies to find the answers and great people to recruit. You also know how to find information on your own and when to ask questions for more. You can pivot quickly when needed, and can still be effective when not all the answers are known.You are a champion for diversity hiring &amp; inclusive interview practices. At Zapier, we think that hiring and fostering a diverse team is just the right thing to do. A successful recruiter will actively work to reduce bias in sourcing, screening, and interviews.You're comfortable driving and managing up. You prefer to own your work streams and enjoy working in autonomy to progress towards your goals, but not in a vacuum. You know where to maximize your time to achieve the best outcomes for your open roles, and how to keep your manager well informed in an asynchronous, remote work environment.You provide an incredible candidate experience. You sweat the small stuff but keep the big picture in mind. You know that a job search is a challenging task and prioritize providing a more human experience for everyone that interacts with Zapier during a hiring process.You are persistently helpful. No matter if it's pitching in on outreach or screening of applicants, scheduling, or covering for someone on PTO, you are an unstoppably helpful member for our recruiting team, hiring managers and candidates.<h2>Things You Will Do</h2>Zapier is a fast-paced, remote-first company. No two weeks will look exactly the same, but you’ll regularly:<ul style="min-height:1.5em"><li>Manage full cycle recruitment processes from sourcing to candidate engagement to closing top candidates. You'll experiment by yourself, with the team, or by working in tandem with hiring managers to maximize outcomes.</li><li>Find or create new sources of talent. LinkedIn might be a great tool, but you'll always look for new and unique ways to source talented folks.</li><li>Meet or exceed our high standards for candidate experience, facilitating a best-in-class, inclusive, and inspiring hiring process for candidates from all backgrounds</li><li>Manage 5-10 requisitions at any given time (sometimes more), and consistently make 3+ hires/month.</li><li>Consistently leverage data and a wide range of technology including AI and automation tools to drive improvement in our hiring processes.</li><li>Contribute to the Talent Acquisition team's AI transformation internally by experimenting, piloting, and innovating new workflows and solutions for our stakeholders.</li><li>Meet or exceed our KPIs for time to hire, time to fill, and candidate NPS.</li><li>Travel of 5% - 10% for company summits which rotate to various cities, primarily throughout North America</li></ul><h2>How to Apply</h2>At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our<a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct"> code of conduct</a> provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can<a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/legal/data-privacy"> review our privacy policy here</a>.Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.<h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/document/d/1VzesvLsgVG2RDRPtGvBF8CbcB9ZA-Hsddg0P2ildBb8/edit"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.

Sr. Technical Recruiter

<h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. Zapier is building the world’s leading AI orchestration platform, where automation and intelligence work hand in hand. As teams and organizations increasingly rely on AI to power their workflows, Zapier is expanding the capabilities, reliability, and adaptability of its platform—so that every automated process can think, act, and evolve alongside the people it supports.We’re hiring a UX Engineer to join our Copilot team to support chatbots. If you’re passionate about bridging design and engineering, crafting delightful, accessible, and high-fidelity experiences, and ensuring our product feels cohesive, intuitive, and expressive, we’d love to hear from you. If you thrive on the intersection of design and engineering—turning pixels and prototypes into production-quality, accessible, and maintainable interfaces—this role is for you:<ul style="min-height:1.5em"><li>Build experiences used by millions of users worldwide</li><li>Champion design fidelity, accessibility, and motion quality across teams</li><li>Create interaction patterns that make complex systems feel effortless</li><li>Collaborate with cross-functional teams across Product, Design, and Support</li><li>Work in a high-ownership environment with visible user impact and fast iteration</li></ul><h3>About You</h3>We’re looking for experienced UX Engineers who bring:<ul style="min-height:1.5em"><li>Strong experience in React and TypeScript, with deep attention to code quality, maintainability, and performance</li><li>Demonstrated ability to translate Figma (or similar) design systems into scalable, production-ready component libraries</li><li>A keen eye for visual polish, interaction detail, and animation quality</li><li>Fluency in accessibility standards (WCAG, ARIA) and inclusive design principles</li><li>Familiarity with design tokens, component theming, and responsive layout systems</li><li>Experience documenting patterns, components, and motion guidelines for shared use</li><li>A track record of tight collaboration with Product Designers to maintain high design fidelity</li><li>Curiosity and craft—someone who obsesses over the small details that make big differences</li><li>(Nice to have) Comfort with lightweight backend integration or prototyping tools (e.g., Next.js, Storybook, or Framer)</li><li>A mindset of continuous improvement—across tools, process, and personal growth</li></ul> If this role sounds interesting to you, check out the following links for more information about life at Zapier:<ul style="min-height:1.5em"><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/our-commitment-to-applicants/">Our Commitment to Applicants</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/culture-and-values-at-zapier/">Culture and Values at Zapier</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/learn/remote-work/">Zapier Guide to Remote Work</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct/">Zapier Code of Conduct</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/working-on-diversity-and-inclusivity/">Diversity and Inclusivity at Zapier</a></li></ul><h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/document/d/1VzesvLsgVG2RDRPtGvBF8CbcB9ZA-Hsddg0P2ildBb8/edit"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.

Sr. Engineer, Frontend (UX Eng)

<h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. Job posted: 1/30/2026Location: Americas Time zone: PST, MT, Central, we're not considering EST time zones Reports to: Mindy Wagner, Sr. Manager of Product Design<h2>Hi there, </h2>I'm Mindy, the hiring manager, and I'm looking for a new Sr. Manager of Product Design for the Workflow Zone. This is a net-new role to support our overall growth. I know interviewing can be tough, so first, let me tell you a little bit about the role and me in this quick interface:<a target="_blank" rel="noopener noreferrer nofollow" href="https://video-documentation-hub.zapier.app"> Intro to our Sr. Manager, Product Design role. </a>If you're interested, come back to this link and apply now! Zapier is on a mission to make automation work for everyone. As AI transforms how people build and use automation, the Workflow Zone sits at the heart of this transformation—owning the Zap Editor and the core building blocks that power millions of automations.We're looking for a strategic and visionary Senior Manager of Product Design to lead design across the Workflow Zone. This is a high-impact leadership role. You'll manage 3 designers working across our core building experience and partner closely with product and engineering leadership to shape how automations are built on Zapier. If you want to advance your career at a fast-growing, profitable, impact-driven company, read on…<ul style="min-height:1.5em"><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/our-commitment-to-applicants/">Our Commitment to Applicants</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/culture-and-values-at-zapier/">Culture and Values at Zapier</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/learn/remote-work/">Zapier Guide to Remote Work</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct/">Zapier Code of Conduct</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/working-on-diversity-and-inclusivity/">Diversity and Inclusivity at Zapier</a></li></ul><h2>About You</h2><ul style="min-height:1.5em"><li>8+ years of product design experience, including 3+ years managing design teams working on complex, technical, or builder-oriented products. Your portfolio demonstrates high-quality design work on workflow tools, developer platforms, or similarly complex systems.</li><li>Systems thinker with technical depth. You understand how complex product ecosystems work and can see how changes ripple across experiences. You have strong technical fluency and can partner effectively with engineers, understand system architecture, and make design decisions informed by technical constraints.</li><li>Transformation-minded leader. You've led teams through significant product or strategy shifts and maintained team morale and quality during change. You know how to balance preserving what works while pushing toward bold new visions.</li><li>Strong cross-functional partner. You build trust with product and engineering leadership, influence zone strategy, navigate technical constraints, and co-own outcomes across multiple teams simultaneously. You anchor work in meaningful metrics and balance craft excellence with shipping velocity.</li><li>Team developer with operational strength. You set clear expectations, give direct feedback, and create growth opportunities for designers at different stages. You establish clear team rhythms, improve collaboration patterns, and create the conditions for designers to do their best work.</li><li>AI-fluent in practice. You embrace AI to accelerate design work, coach your team to do the same, and understand how AI capabilities should reshape both product experiences and design processes.</li></ul><h2>What You’ll Do</h2><ul style="min-height:1.5em"><li>Lead and develop the Workflow design team. Set clear goals, define success metrics, and coach designers through regular feedback. Work with other leaders to align design strategy with business objectives.</li><li>Shape Workflow Zone strategy. Work with product and engineering leadership to define how automation building evolves and drive the vision for unifying code, no-code, and AI in the builder experience.</li><li>Drive design quality and cohesion. Establish standards and ensure the builder experience feels unified across products.</li><li>Champion operational excellence. Develop and lead zone rituals and ensure designers have the right processes and support.</li><li>Navigate technical complexity. Operate effectively across highly technical infrastructure and user-facing experiences.</li><li>Build for scale and reliability while maintaining usability as workflows become more complex.</li><li>Advance AI-enabled design practices. Help your team leverage AI to speed up design exploration, test hypotheses, and identify customer opportunities.</li></ul><h2>How to Apply</h2>At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct">code of conduct</a> provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/legal/data-privacy">review our privacy policy here</a>.Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:jobs@zapier.com">jobs@zapier.com</a>.<h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/document/d/1VzesvLsgVG2RDRPtGvBF8CbcB9ZA-Hsddg0P2ildBb8/edit"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.

Sr. Manager, Product Design, Workflow

<h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. <h2>About Zapier:</h2>We’re humans who simply think computers should do more work. At Zapier, we’re not just making software, we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.<h2>Job Description</h2>Zapier is looking for a Field Marketing Manager (Third-Party Events &amp; Partnerships) to build and scale our presence across industry conferences, partner-led events, and externally hosted experiences.In this role, you’ll own the strategy, execution, and optimization of all third-party event motions, including sponsorships, partner activations, and programs that empower teams across Zapier to participate effectively in external events.This is a high-visibility role that blends thoughtful program design with hands-on execution. You’ll collaborate closely with Sales, Product Marketing, Brand, and Partner teams to ensure Zapier shows up with clarity, quality, and impact, and that third-party events meaningfully influence awareness, relationships, and pipeline.If you love turning conferences, partner events, and external platforms into high-impact moments for prospects and customers, this role is for you.<h2>About You</h2><ul style="min-height:1.5em"><li>You have 6–8+ years of field marketing, event marketing, or partner marketing experience in a B2B/enterprise environment.</li><li>You have deep experience owning third-party event strategy, from evaluating opportunities and negotiating sponsorships to designing presence and leading on-site orchestration.</li><li>You understand how external events ladder into pipeline creation and acceleration, and you’re comfortable partnering with Sales and RevOps to connect activity to outcomes.</li><li>You’ve built or operationalized repeatable playbooks that help companies show up consistently at external events.</li><li>You can identify new opportunities (industry events, partner activations, speaking slots) based on market signals, ICP needs, and GTM priorities.</li><li>You’re an exceptional communicator in a remote-first environment, able to drive clarity through documentation, async updates, and structured planning artifacts.</li><li>You thrive as a high-accountability individual contributor and enjoy collaborating across functions without needing authority.</li></ul><h2>What You’ll Do</h2><h3>Own Zapier’s third-party event ecosystem</h3><ul style="min-height:1.5em"><li>Develop and manage the annual third-party event and sponsorship strategy aligned to GTM and pipeline priorities.</li><li>Evaluate event opportunities using criteria based on audience quality, persona fit, cost, impact potential, and measurement.</li><li>Negotiate sponsorships and build activation plans that maximize visibility and convert interest into sales engagement.</li><li>Create repeatable playbooks that allow Sales, PMM, and other internal teams to participate in external events with consistency and quality.</li></ul><h3>Partner-led activation programs</h3><ul style="min-height:1.5em"><li>Build a partner event enablement program in partnership with Partner Marketing: tooling, templates, messaging, and processes that empower partners to represent Zapier effectively at their events.</li><li>Work with the Channel team to operationalize MDF opportunities, co-marketing plays, and partner-hosted events.</li></ul><h3>Measurement &amp; insights</h3><ul style="min-height:1.5em"><li>Define success metrics across attendance quality, meetings created, influenced pipeline, and brand engagement.</li><li>Produce thoughtful pre-event briefs and post-event recaps synthesizing insights, results, and strategic recommendations.</li><li>Use data to guide future investment decisions and refine the third-party event mix.</li></ul><h3>Cross-functional partnership</h3><ul style="min-height:1.5em"><li>Collaborate with Sales, PMM, Brand, RevOps, and Partnerships to align on regional priorities, personas, and goals.</li><li>Coordinate follow-up motions with Sales to ensure momentum translates into conversations and deals.</li><li>Represent third-party event insights in GTM planning cycles and cross-functional reviews.</li></ul><h3>On-site execution</h3><ul style="min-height:1.5em"><li>Manage vendors, logistics, and external partners to ensure high-quality delivery of every element of Zapier’s presence.</li><li>Lead on-site operations as needed, bringing consistency and a strong brand presence to all external events.</li></ul><h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/document/d/1VzesvLsgVG2RDRPtGvBF8CbcB9ZA-Hsddg0P2ildBb8/edit"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.

Field Events Marketing Manager

<h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. Location: IndiaZapier is looking for a Manager, Sales-Assist to join the Sales and Customer Success org at Zapier. The Sales-Assist team today serves our core customer group as they evaluate and buy Zapier’s products, by being a dedicated sales point-of-contact mainly through Live Chat and secondarily through Calls and Email. Today, we have an inbound sales motion, with proactive engagements with existing customers from product signals to drive expansion, and mostly working on faster sales cycle deals. Ultimately, success here looks like teams and organizations buying and scaling their automation usage through one of Zapier’s products.If you want to advance your career at a fast-growing, profitable, impact-driven company, read on…<ul style="min-height:1.5em"><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/our-commitment-to-applicants/">Our Commitment to Applicants</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/culture-and-values-at-zapier/">Culture and Values at Zapier</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/learn/remote-work/">Zapier Guide to Remote Work</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct/">Zapier Code of Conduct</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/working-on-diversity-and-inclusivity/">Diversity and Inclusivity at Zapier</a></li></ul><h2>About You</h2><ul style="min-height:1.5em"><li>You are located in India and able to work 5:00 pm - 1:00 am IST to allow overlap with North America-based colleagues. </li><li>You bring 5+ years of SaaS sales or upsell experience, ideally with horizontal platforms and AI and/or automation solutions, and a strong track record of success.</li><li>You have 2+ years of experience leading and developing high-performing sales or upsell teams, ideally within a fast-growing or high-velocity environment.</li><li>You are comfortable engaging with both technical and business audiences, with credibility in areas such as integrations, APIs, compliance, and scalability.</li><li>You are highly operational, making data-driven decisions, leveraging sales tools, and optimizing processes for efficiency and impact.</li><li>You thrive in ambiguous, fast-paced environments and bring a builder’s mindset to new challenges.</li><li>You’re deeply curious, especially about AI and automation, and are eager to experiment with new technologies that improve team and customer outcomes.</li><li>You’re a strong communicator, able to align internal stakeholders and build rapport with executives across customer organizations.</li><li>You're excited about Zapier’s mission and energized by the opportunity to scale a team that is beginning in their sales journey.</li><li>You have experience working with global or distributed teams.</li></ul><h2>Things You’ll Do</h2><ul style="min-height:1.5em"><li>Lead, coach, and inspire a high-performing team of 8–10 Sales Assist Representatives, fostering a collaborative and inclusive team culture.</li><li>Drive the team to meet and exceed revenue and customer growth targets through effective sales strategies and operational excellence.</li><li>Recruit, hire, and onboard top sales talent while fostering a culture of excellence, accountability, and continuous learning.</li><li>Coach and develop your team through regular feedback, chat reviews, call reviews, deal reviews, pipeline inspection, and career development planning.</li><li>Collaborate with stakeholders such as your manager (Core Sales Manager) and Sr. Growth Marketing Manager, with support from the Head of Sales, to drive program success.</li><li>Build and maintain relationships with key customers and prospects, acting as a trusted advisor who can elevate conversations beyond automation.</li><li>Oversee sales operations and forecasting, ensuring accurate, data-driven pipeline and performance reporting using tools like HubSpot and Gong.</li><li>Champion the voice of the customer, translating insights into actionable product feedback and improvements.</li><li>Contribute to the evolution of sales strategy, playbooks, and processes to help scale a world-class sales organization.</li></ul><h2>How to Apply</h2>At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional. Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct">code of conduct</a> provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/legal/data-privacy">review our privacy policy here</a>. Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:jobs@zapier.com">jobs@zapier.com</a>. <h2>Application Deadline: </h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/document/d/1VzesvLsgVG2RDRPtGvBF8CbcB9ZA-Hsddg0P2ildBb8/edit"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.<h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/document/d/1VzesvLsgVG2RDRPtGvBF8CbcB9ZA-Hsddg0P2ildBb8/edit"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.

Manager, Sales Assist

<h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. <h3>About the Role</h3>Support Readiness drives scalable, AI-driven systems and frameworks that ensure Support is prepared, confident, and aligned for every product and feature launch. To achieve this, the Readiness Program Manager (RPM) ensures that readiness, knowledge, and training operate as one cohesive ecosystem that continuously improves over time.This role bridges project management, knowledge governance, and readiness to orchestrate the flow of information between Support, Product, Build, and the wider GTM team. The RPM ensures that everyone in Support has the right mix of knowledge and enablement, at the right time, to deliver a fast, accurate, and exceptional customer experience.The RPM also owns Support’s training framework, along with the Readiness Specialist, and will partner with Tech Leads and Global Support ICs to coordinate new hire, upskilling, and refresher training. The RMP will foster feedback loops between Quality, VoC, and the queue-facing roles to understand pain points, trends, gaps, and insights that can be addressed through training initiatives.<h3>Things You’ll Do</h3>AI Integration &amp; Process Optimization<ul style="min-height:1.5em"><li>Essential to this role is implementing AI-driven frameworks, tools, and workflows that streamline readiness access, tracking, and insight generation.</li><li>Partner with Technical Support Operations and Zapier on Zapier teams to formulate projects, ensure frameworks align with Support Brain and CoPilot initiatives, and to define success metrics for usage, content accuracy, confidence, and governance.</li><li>Build frameworks for human-in-the-loop QA and readiness validation, aligning with Zapier’s AI orchestration principles.</li></ul>Readiness Ownership<ul style="min-height:1.5em"><li>Help direct/coordinate the day-to-day work of the Readiness Specialist, including readiness coordination, live trainings, curriculum refinement, knowledge updates, and general content creation, updates, and validation. There are no people management responsibilities associated with this role.</li><li>Own and continuously evolve Support Readiness, ensuring it’s scalable, predictable, measurable, and meeting ICs where they’re at. Here’s what this might look like:<ul style="min-height:1.5em"><li>Evolving our current approach to Readiness to lean more heavily on AI and automation to ensure notifications are timely, relevant, drive engagement, and are surfaced to ICs in the right places.</li><li>Creating and managing end-to-end readiness for new products and features by collaborating with Product and Build. As Product and Build standardize their use of ProductBoard and Epics, there’s an opportunity to build the robot and reduce the manual efforts readiness currently requires.</li><li>Coordinating the delivery of readiness materials with Support Teams, including live sessions, demos, async learning materials, etc.</li><li>Utilize data and metrics to understand the impact and engagement of readiness efforts to make course corrections as needed to drive engagement.</li><li>Seek out readiness feedback via office hours, small team meetings, listening tours, etc., every planning cycle to ensure we’re meeting the readiness needs of Support.</li></ul></li><li>Oversee the new hire training framework for Global Support, ensuring onboarding content and delivery align with Zapier’s readiness standards and technical expectations.<ul style="min-height:1.5em"><li>Update and evolve our current new hire curriculum to be more technical and revolve around on-the-job training with agents in the queue.</li><li>In partnership with QA, Tech Leads, and MTLs, identify and coordinate coaching, upskilling, and refresher sessions post-graduation.</li><li>Standardize daily progress updates and feedback for new hires and MTLs.</li></ul></li><li>Continuously collaborate with Tech Leads, Readiness Specialist, and Global Support ICs to identify and address emerging enablement needs.<ul style="min-height:1.5em"><li>Utilize data to drive upskilling decisions based on metrics, QA, satisfaction, etc.</li><li>Sandboxing opportunities to connect new product and feature readiness with</li></ul></li></ul>Cross-Functional Readiness &amp; Enablement<ul style="min-height:1.5em"><li>You’ll serve as the primary readiness point of contact between Product and Engineering, ensuring Support is informed, trained, and ready for new product and feature releases.</li><li>You’ll be the Support stakeholder for readiness efforts that span Go-to-Market, Product, Build, and other departments, where you’ll distill the impacts for Support and help the team plan accordingly.</li><li>Drive engagement and change management across Support by facilitating clear communications around product changes, launches, and readiness milestones. This could include creating content, updating knowledge, delivering launch communications, recording/hosting training sessions, etc., to ensure zero-day readiness for new products and features.</li><li>You’ll help to delegate and manage the day-to-day workload of a Readiness Specialist, but you won’t be responsible for being their people manager.</li></ul>Knowledge &amp; Content Governance<ul style="min-height:1.5em"><li>You’ll own the next iteration of our knowledge management and governance approach. This will include building and refining GPTs to help create knowledge content, implementing a system for knowledge submissions, and creating and managing frameworks that prioritize and surface knowledge base articles, Rover notes, macros, etc., that need to be reviewed for accuracy and completeness.</li><li>Collaborate with TSO to establish review cadences and validation workflows for AI-generated content, ensuring human oversight and compliance alignment.</li><li>Identify content and process gaps surfaced through QA, Tech Leads, Escalations, or VOC, etc., and address those gaps through readiness initiatives.</li></ul>Measurement &amp; Continuous Improvement<ul style="min-height:1.5em"><li>Define and track readiness success metrics (e.g., escalation reduction and readiness confidence scores).</li><li>Collect and synthesize insights from QA, Tech Leads, Escalations, Support, and VoC teams to improve future launches.</li><li>Lead retrospectives on major launches to identify systemic improvements and codify learnings.</li></ul><h3>What Success Looks Like</h3><ul style="min-height:1.5em"><li>Support consistently achieves timely readiness for product and feature launches.</li><li>Product and Support operate with clear communication loops, fewer surprises, and better launch outcomes.</li><li>Knowledge and enablement content is accurate, accessible, and AI-assisted, improving handle time and CSAT.</li><li>New hires gain diverse on-the-job training experiences, leading to quicker troubleshooting and tooling proficiency, higher confidence in technical knowledge, and a deeper understanding of our product.</li><li>Launch a unified Readiness &amp; Training Framework that connects onboarding, product launches, and ongoing enablement.</li><li>Deliver consistent readiness reports and insights to Support and Product leadership.</li><li>Establish measurable benchmarks, metrics, and feedback loops for readiness content, engagement, and new hire ramp time.</li></ul><h3></h3><h3>Key Qualifications</h3><ul style="min-height:1.5em"><li>5+ years of experience in Program Management, Enablement, or Knowledge/Change Management (ideally within a Support or Operations org).</li><li>Proven ability to manage complex, cross-functional initiatives with multiple stakeholders and dependencies.</li><li>Strong understanding of product readiness, enablement strategy, and knowledge management principles.</li><li>Experience designing and managing new hire training or onboarding frameworks.</li><li>Excellent communication and relationship-building skills — able to navigate ambiguity and drive alignment across diverse teams.</li><li>Ability to scale processes, frameworks, and generate resources using AI and automation.</li><li>Data-driven mindset: able to define, track, and interpret success metrics that demonstrate readiness impact.</li><li>Comfortable working autonomously in a remote, fast-paced environment.</li></ul><h3>Skills and Attributes</h3><ul style="min-height:1.5em"><li>Curious &amp; Fast-Moving: Always staying ahead of product changes, new tools, and evolving workflows, with a keen desire to explore faster and better ways to enable the Support Team.</li><li>Passionate About AI: You have a proven track record of leveraging AI to improve processes or performance. In this role, you’ll be expected to identify ways we can work smarter using technology.</li><li>Generalist Agility: Moves fluidly across functions and disciplines, connecting technical depth with strategic coordination.</li><li>Program and Operational Leadership: Leads readiness programs end-to-end, balancing strategic vision with operational efficacy. You implement repeatable frameworks, measure what matters, and drive continuous improvement. You hold people accountable and are comfortable leading through influence.</li><li>Enablement Design: Builds learning systems that accelerate onboarding, readiness, and continuous skill development.</li><li>Change Management: Develop frameworks that ensure accuracy and accessibility of information, and drive adoption of new processes through clear communication.</li><li>Cross-Functional Collaboration: Partners effectively with Product, PMM, GTM, and Support to align priorities and deliver results.</li><li>Data-Driven Thinking: Defines and interprets metrics to evaluate readiness and success, informing future decision-making.</li></ul><h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/document/d/1VzesvLsgVG2RDRPtGvBF8CbcB9ZA-Hsddg0P2ildBb8/edit"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.

Readiness Program Manager

<h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. Hi there!Zapier’s Revenue Zone is where product meets payments — and where customers truly experience the value of Zapier. Whether they’re choosing a plan, managing their subscription, or checking usage, we believe those moments should feel effortless, transparent, and trustworthy.We’re hiring a Full Stack Engineer to help us build and evolve the infrastructure behind these moments. You’ll work on the systems that power billing, payments, plan selection, usage tracking, and more — and play a critical role in making these experiences reliable, flexible, and user-friendly.If you’re excited to build systems that directly influence how millions of users access Zapier and help ensure our business continues to grow sustainably — this is the role for you.The Revenue Zone owns how Zapier is packaged, priced, and purchased — and how those systems evolve with our customers.We work across two cross-functional teams:<ul style="min-height:1.5em"><li>Team Payments builds the systems behind billing, invoicing, subscription management, and payment processing. Their work ensures customers can reliably pay for Zapier — and get the value they expect.</li><li>Team Catalog focuses on how we present pricing, help customers choose the right plan, and support internal tooling for packaging and offers.</li></ul>Together, we build and maintain the infrastructure that supports pricing, payments, subscriptions, and customer visibility into their accounts — while keeping reliability, performance and clarity top of mind.<h2>As a Full Stack Engineer in the Revenue Zone, you’ll:</h2><ul style="min-height:1.5em"><li>Build and maintain pricing and plan selection UIs</li><li>Develop backend services that manage subscriptions, usage tracking, and payment flows</li><li>Collaborate with design, product, and data to deliver performant, user-centered experiences</li><li>Work across the stack to modernize legacy systems and improve platform scalability</li><li>Help define new interfaces between systems — e.g., billing APIs, pricing engines, entitlements, plan change workflows</li></ul><ul style="min-height:1.5em"><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/our-commitment-to-applicants/">Our Commitment to Applicants</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/culture-and-values-at-zapier/">Culture and Values at Zapier</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/learn/remote-work/">Zapier Guide to Remote Work</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct/">Zapier Code of Conduct</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/working-on-diversity-and-inclusivity/">Diversity and Inclusivity at Zapier</a></li></ul><h2>🚀 High Visibility, High Impact</h2>The Revenue Zone is responsible for the experience every paying customer has with Zapier — and that means your work directly supports the company’s business growth.This is an opportunity to:<ul style="min-height:1.5em"><li>Ship features that improve transparency, reliability, and flexibility in how customers pay for Zapier</li><li>Modernize the tech stack behind core billing and packaging infrastructure</li><li>Collaborate with Product, Finance, and Support teams to reduce friction and drive adoption</li><li>Contribute to a high-delivery team that values fast feedback and continuous improvement</li></ul><h2>About You</h2>We’re looking for experienced full stack engineers who bring:<ul style="min-height:1.5em"><li>5+ years of experience building and maintaining production web applications</li><li>Strong knowledge in JavaScript/TypeScript and React, with experience building responsive interfaces</li><li>Solid experience building backend APIs with Python (Django preferred)</li><li>Familiarity with PostgreSQL, Redis, and cloud environments like AWS</li><li>Experience integrating with payment systems, third-party APIs, or billing platforms is a plus</li><li>You value collaboration, pairing, and async communication in a remote team environment</li><li>You’re customer-focused. Whether internal or external, you care about solving real problems and creating great experiences</li><li>You love learning and are curious about ambiguous or novel problems. You’re comfortable asking questions, digging in, and figuring things out</li><li>You’ve used AI tooling for work or personal use—or you are willing to dive in and learn fast. You explore new tools, workflows, and ideas to make things more efficient, and are eager to deepen your understanding of AI and use it regularly</li></ul><h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/document/d/1VzesvLsgVG2RDRPtGvBF8CbcB9ZA-Hsddg0P2ildBb8/edit"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.

Engineer, Full Stack (Revenue Zone)

<h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. Hi there!Are you excited about scaling partner programs and turning partners into a powerful distribution channel? Join Zapier’s Partner Marketing team as our Partner Programs Marketing Manager and help shape how we engage with and grow our partner ecosystem.In this role, you’ll lead the marketing of our integration and solution partner programs, create scalable enablement, and run multi-channel campaigns that drive partner-led growth. You’ll also design structured MDF programs and ensure our partners have the tools and resources to succeed.Things You Will Do...Partner program marketing and enablement<ul style="min-height:1.5em"><li>Drive the marketing-focused aspects of our integration and solution partner programs, ensuring partners are informed, engaged and see clear value in being a Zapier partner.</li><li>Manage fulfilment of partner perks and lifecycle communications, building engaging to partner strategies that keep partners informed and excited about Zapier.</li><li>Develop enablement resources like case studies, solution briefs, and playbooks to help partners successfully market Zapier’s solutions.</li></ul>Partner campaigns and distribution<ul style="min-height:1.5em"><li>Create and deliver through-partner marketing playbooks and campaigns that partners can run to drive demand.</li><li>Provide partners with campaigns-in-a-box, messaging frameworks, and multi-channel assets to amplify Zapier’s reach.</li><li>Run webinars, co-marketing initiatives, and other campaigns through partners and track their effectiveness.</li></ul>MDF Program Management<ul style="min-height:1.5em"><li>Design and manage a structured MDF program for solution and integration partners, defining eligibility, applications, and ROI measurement.</li><li>Support partner-led events and campaigns through MDF funding, ensuring these initiatives are repeatable and effective.</li></ul>Partner acquisition and awareness<ul style="min-height:1.5em"><li>Drive awareness of our partner programs on key surfaces such as the website, partner portal and campaigns, in collaboration with PMM.</li><li>Support scaled partner acquisition by marketing our programs to prospective integration and solution partners.</li><li>Help grow adoption of partner solutions by highlighting partner offers, success stories and use cases to the right customer audiences.</li></ul>Measurement and reporting<ul style="min-height:1.5em"><li>Define and track KPIs related to partner-influenced pipeline, partner engagement, campaign performance and program health.</li><li>Use data to refine segmentation, messaging, channels and offers across both to partner and through partner motions.</li><li>Provide regular insights on how partner programs and campaigns are contributing to Zapier’s growth.</li></ul> About You...Core Qualifications:<ul style="min-height:1.5em"><li>Proven experience in partner marketing or channel marketing in B2B SaaS.</li><li>Strong background in creating and managing multi-channel campaigns, for example webinars, email, content and co marketing initiatives.</li><li>Ability to create repeatable marketing programs that partners can use to effectively position and sell your company’s solutions</li><li>Experience building partner-facing enablement such as case studies, solution briefs, pitch decks and basic training materials.</li><li>Excellent written and verbal communication skills, with the ability to engage and influence both partners and internal stakeholders.</li><li>Analytical mindset with experience setting KPIs, measuring performance and using insights to optimise programs and campaigns.</li><li>Comfortable working cross-functionally with Partner Management, Sales, Product Marketing &amp; wider marketing teams</li><li>AI fluency. You have used AI tools for work or personal projects, or you are keen to dive in and learn fast. You look for ways to use AI to make programs more efficient, content creation faster and reporting easier.</li></ul>Preferred Qualifications:<ul style="min-height:1.5em"><li>Experience working with both technology partners and services or channel partners.</li><li>Familiarity with partner portals, MDF or partner fund programs, and CRM based partner tracking.</li><li>Interest in automation, integrations or AI tools and how customers use them.</li></ul><h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/document/d/1VzesvLsgVG2RDRPtGvBF8CbcB9ZA-Hsddg0P2ildBb8/edit"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.

Partner Programs Marketing Manager

<h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. Job Posted: January 16, 2026About Zapier:We’re humans who simply think computers should do more work. At Zapier, we’re not just making software, we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.<h2>Job Description</h2>Zapier is hiring a Campaign Marketing Manager to lead scaled outbound powered by product engagement signals and usage data. This role owns how thousands of product data points are turned into prioritized, timely outreach that reaches the right customers when it actually makes sense.You decide who to reach out to and when outreach is earned. You care about the craft of outbound and the people on the other side of it. You love the moment when product insight, timing, and creativity line up and an email is actually worth sending.<h2>About You</h2><ul style="min-height:1.5em"><li>5+ years of B2B marketing experience, with deep focus on Enterprise outbound programs</li><li>Proven success writing high-performing sales emails at scale</li><li>You’ve run integrated, complex campaigns across digital, events, partner channels, and you know how to measure impact.</li><li>Strong understanding of enterprise buying behavior in AI, automation, or transformation</li><li>Comfortable testing, iterating, and scaling programs across large audiences</li><li>AI-forward mindset with hands-on experience using AI to improve speed, quality, or relevance</li><li>Hands-on experience with HubSpot, Gong Engage, and modern outbound engagement platforms.</li></ul><h2>What You’ll Do</h2><ul style="min-height:1.5em"><li>Lead campaign planning: Use product usage and intent signals to define outbound priority, timing, and audience selection</li><li>Write and refine sales-ready outbound messaging aligned to enterprise AI use cases</li><li>Partner with Product Marketing to translate positioning into outbound-ready narratives</li><li>Work with RevOps to define targeting, routing, attribution, and performance benchmarks</li><li>Enable Sales with sequences, messaging frameworks, and activation guidance</li><li>Measure impact across reply rate, meeting booked rate, pipeline sourced, and conversion</li><li>Continuously test subject lines, messaging angles, personalization, and formats to improve efficiency</li></ul><h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/document/d/1VzesvLsgVG2RDRPtGvBF8CbcB9ZA-Hsddg0P2ildBb8/edit"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.

Campaign Marketing Manager (AI Enterprise)

<h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. Hi there!Zapier is hiring a Sr. Talent Acquisition AI Automation Analyst to supercharge our recruiting engine. In this role, you’ll work hand-in-hand with the TA Talent Strategy &amp; Operations team to drive key sourcing automation projects that modernize how we identify and engage talent. You’ll turn sourcer and recruiter pain points into scalable solutions and pilot AI-driven workflows that make hiring faster, smarter, and more inclusive.If you love building automations and reducing team pain points with AI-first processes, this is the job for you. You’re passionate about designing AI-driven workflows and leveraging Zapier’s own automation engine to eliminate friction, boost recruiter effectiveness, and create more space for meaningful candidate connections. Reporting to Zapier’s Sr. Manager, Talent Strategy &amp; Operations, you’ll serve as a valued partner within our Talent Acquisition Team. You’ll also collaborate closely with stakeholders across the People Team to create scalable systems, automate existing processes, and help hiring teams work more efficiently.<h3> Our philosophy for hiring</h3><ul style="min-height:1.5em"><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/our-commitment-to-applicants/">Our Commitment to Applicants</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/culture-and-values-at-zapier/">Culture and Values at Zapier</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/learn/remote-work/">Zapier Guide to Remote Work</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct/">Zapier Code of Conduct</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/working-on-diversity-and-inclusivity/">Diversity and Inclusivity at Zapier </a></li></ul><h2>About You</h2><ul style="min-height:1.5em"><li>You’re operationally fluent in talent acquisition. You bring 5+ years of experience in recruiting operations, sourcing, HR tech, or a related field. You’ve managed ATS systems (we use Ashby), rolled out tools with smooth implementation and enablement, and built processes that help teams work smarter.</li><li>You think like a builder. You design processes and automations that change how work gets done. You translate recruiter needs into workflows, experiment with new tools, and iterate quickly for impact.</li><li>You’re skilled in AI and automation. You explore modern AI tools and know how to apply them in recruiting. You use Zapier’s AI orchestration platform or a similar solution to streamline workflows and eliminate friction.</li><li>You care about quality and clarity. You design processes that are compliant, scalable, and easy for users to adopt. You communicate clearly, document thoroughly, and build trust across technical and non-technical teams.</li><li>You build for scale and enablement. You create sourcing enablement practices that make finding and engaging candidates easier and more equitable. You design systems and training that give recruiters and hiring teams confidence in new tools.</li><li>You value collaboration and influence. You work well with leaders, peers, and partners. You take ownership of solving problems, share knowledge openly, and can raise the bar for recruiting operations at Zapier.</li><li>You're adaptable. You've been in fast-growing companies and possess the expertise to build, evolve, and adapt to a company's changing needs as it grows. You roll up your sleeves and do the little things if that's what the team needs.</li></ul><h2>Things You’ll Do</h2>Zapier is a small, fast-growing, and remote company, so you'll experience a variety of projects across the organization. In this role, you’ll help modernize how we source and hire in an AI-assisted world, leading improvements to our sourcing processes and providing recruiters with better insights, tools, and automation to find and engage great talent globally. You’ll contribute to builds, lead experiments, and drive adoption of automation across the recruiting lifecycle, ultimately paving the way for Zapier’s Talent team to serve as a model for other Talent Acquisition teams and customers.That said, here are some things you'll do:<ul style="min-height:1.5em"><li>Pilot and refine AI-enabled sourcing workflows by bringing innovative approaches that empower recruiters to discover and engage talent more effectively in the AI era.</li><li>Drive sourcing enablement and recruiter efficiency by optimizing existing workflows across Ashby, Brighthire, Zapier, and other tools, and by building lightweight automations to remove friction from day-to-day recruiting.</li><li>Build and scale recruiting automations across sourcing, interviewing, offers, and onboarding—measuring ROI and deciding when to expand or sunset.</li><li>Design and implement enablement programs that enhance recruiter excellence, strengthen hiring manager effectiveness, and ensure adoption of new processes.</li><li>Use data to guide decisions, tracking impact, hours saved, adoption, and overall efficiency.</li><li>Partner with leadership on executing established TA initiatives like promotions, talent brand operations, and vendor management—always staying ahead of industry trends.</li><li>Drive cross-functional projects from concept to launch, ensuring compliance, smooth integrations, and adoption across recruiters, sourcers, and hiring teams.</li><li>Roll up your sleeves to ship automations directly, whether in Zapier, Ashby, ChatGPT, or other tools.</li></ul><h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/document/d/1VzesvLsgVG2RDRPtGvBF8CbcB9ZA-Hsddg0P2ildBb8/edit"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.

Sr. Talent Acquisition AI Automation Analyst

<h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. Posted 1/16/26<h2>About Zapier</h2>We’re humans who simply think computers should do more work. At Zapier, we’re not just making software, we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.<h2>Job Description</h2>Zapier is hiring a Growth Lead to drive expansion, usage, and pipeline across mid-market and enterprise segments. This is an individual-contributor role with strong cross-functional leadership and authority — you’ll set strategy, own execution, and run experiments across marketing channels to unify our PLG and SLG motions. If you want to do high-leverage work at a profitable, fast-growing company, read on.<h2>About You</h2><ul style="min-height:1.5em"><li>You’ve run growth experiments using signals like PLG product data, and/or external.</li><li>You’re a high agency IC who leads without direct reports — you own prioritization and execution and influence broadly across Product, Demand Gen, Ads, Web, RevOps, Sales, Data, and Finance.</li><li>You’ve run experiments using PLG product signals and/or external account signals and turned them into outbound, in-product, web, and/or ad plays..</li><li>You pair creativity and “hackiness” with strong data rigor — you prototype fast, analyze lift, and repeat.</li><li>You bring commercial rigor: modeling, scenario planning, and impact assessment are second nature.</li><li>You think in loops, inputs, and constraints (not one-off tactics) and thrive in ambiguity.</li><li>You communicate clearly and drive alignment across complex stakeholders.</li><li>You have an analytical background (which can look like a lot of things on a resume), and have worked in growth marketing, demand gen, product growth, RevOps, or CS.</li><li>You have hands-on experience with demand-gen and outbound stacks, web/CMS experimentation, and signal-based tooling (examples: Clay, HubSpot, Marketo, Outreach, LeadIQ, Waterfall IO, CMS platforms), but proven signal-driven experiment experience is more important than exact tools.</li></ul><h2>What You’ll Do </h2><ul style="min-height:1.5em"><li>Own Growth Experiments &amp; measurement. Own a growth roadmap that balances fast learning with long-term bets; obsess over measurement quality and repeatability so the team can scale successful plays. Move quickly to source, prioritize, and drive high impact experiments across channels (ads, web, email, outbound, direct mail, in-app, social).</li><li>Create signal-driven plays. Translate internal product signals (feature usage, AI adoption, account behaviors) and external signals into targeted experiments.</li><li>Own execution (mostly). Run experiments hands-on with Demand Gen, Ads, Web, and RevOps. Some experiments you’ll shape and report on for other teams; some you’ll execute yourself.</li><li>Cross-functional partnership &amp; influence. Work closely with Product, Data, Marketing (multiple functions), and RevOps to improve instrumentation, accelerate experimentation velocity, and forecast and track impact.</li><li>Funnel improvement &amp; playbooks. Identify friction across the PLG → SLG funnel and drive cross-functional fixes; build high-leverage playbooks for scaling new products, features, and enterprise motions.</li><li>Success signals / metrics. Clear, measurable increases in upmarket pipeline volume and engagement from target buyer personas; rapid identification of product signals that predict upgrade/expansion; a repeatable experiment cadence and playbook that scales across segments.</li><li>Org context &amp; reporting. IC role reporting to Head of Enterprise marketing; you’ll work across ~5–6 cross-functional partners and have discretion over prioritization without direct people management.</li></ul><h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/document/d/1VzesvLsgVG2RDRPtGvBF8CbcB9ZA-Hsddg0P2ildBb8/edit"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.

Principal Growth Marketer

<h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. Job Posted: December 1, 2025Latest update: January 19, 2026Location: Americas - North, Central and South America<h2>Hi there!</h2>Zapier is leading the way in AI automation. We’ve helped small businesses increase productivity and serve their customers better through an extensive platform of integrations, robust workflow automations, and practical AI applications. As we continue our mission to make automation work for everyone, our current focus is to unlock that vast potential within Enterprise customers—organizations comprising dozens, hundreds, or even thousands of employees. These companies already recognize the value of automation; we are now empowering them to implement it at scale, ensuring control, visibility, and confidence in their chosen tools.To do this, Zapier is expanding its Enterprise zone and seeking several highly motivated Senior Backend, Sr. Full Stack, and a Sr. Frontend Engineer. We are looking for experts passionate about solving complex problems and delivering new value to customers, driving innovation in workflow management, and changing the future of automation use for some of the largest companies in industry.The Enterprise zone is made up of several teams. We’re currently hiring several Backend or Back-leaning Fullstack engineers for 4 of them which are looking for similar skills. The teams are:<ul style="min-height:1.5em"><li>Enterprise Response</li><li>Asset Management</li><li>Insights</li></ul><h1>Team Focus</h1>The Enterprise Response team is crucial for maintaining the resilience and reliability of our systems, particularly during critical periods, mostly for our largest customers. This team innovates in high-demand customer areas and delivers highly requested core features that span multiple teams and organizational boundaries. This team touches every part of the stack and plays a critical role in ensuring our biggest customers get fast, dependable service.In this role, you’ll:<ul style="min-height:1.5em"><li>Lead responses to critical incidents and customer-impacting events</li><li>Work directly with enterprise customers</li><li>Collaborate across engineering, product, and support to solve urgent problems</li><li>Build internal tools and improve core product features based on real-world, customer feedback</li><li>Build a new extensible platform for account and organization-level settings, applying declarative controls, VPC connections to on-prem data, and instrumenting account-wide AI guardrail controls</li></ul>The Asset Management team is responsible for building and scaling the systems that make every Zapier asset, across products and workspaces, discoverable, governable, and portable. You will be responsible for architecting and deepening enterprise-grade Platform APIs to manage assets across multiple products, ensuring consistency, reliability, and performance at scale for all of our customers. In this role, you’ll:<ul style="min-height:1.5em"><li>Design and implement scalable backend architecture and APIs for asset cataloguing, ownership, and security</li><li>Build intuitive, unified interfaces for organizing, transferring, and governing assets across accounts and products</li><li>Embed AI technology into core product experiences to proactively monitor and suggest optimizations to account management</li><li>Drive technical alignment with senior leaders and stakeholders across the organization</li><li>Deliver fast-paced solutions and POCs, prioritizing impact over deep polish, while balancing short-term execution with long-term technical vision</li><li>Tackle challenges in data standards, compliance automation, and cross-product integrations</li></ul>This team is central to Zapier’s multi-product strategy, unlocking faster product onboarding, reducing manual support burden, and delivering key enterprise capabilities.The Enterprise Insights team builds and maintains the core systems that support our customers. We’re not following an existing playbook, we’re writing it. Here, you will help build a strong account oversight platform that connects and supports Zapier’s products.You’ll work on:<ul style="min-height:1.5em"><li>Building scalable platforms like User Notifications, Unified Smart Inboxes, Audit Logs, Public APIs to give customers better visibility, control, and access across Zapier.</li><li>Supporting key use cases such as compliance, error tracking, and transactional alerts through reliable communication systems.</li><li>Creating and improving observability features like SLOs, alerts, and dashboards to help Zapier grow.</li><li>Strengthening core systems as we expand to serve larger and more complex customers.</li><li>Leading important projects from start to finish — using AI to speed up development and improve the customer experience, while working closely with your team.</li></ul>All of these roles are instrumental in ensuring Zapier can deliver on their upmarket strategy and mission. They have a direct impact in driving higher company ARR. These are high impact, high reward roles that will include far reaching features, new challenges, and close connection to customers each day.These roles are instrumental in unlocking the full potential of Enterprise admins and builders across Zapier’s product and will directly drive higher sales of our premium plans in the near future. This is a high impact, high reward role that will include far reaching features, new challenges, and close connection to customers each day.<ul style="min-height:1.5em"><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/our-commitment-to-applicants/">Our Commitment to Applicants</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/culture-and-values-at-zapier/">Culture and Values at Zapier</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/learn/remote-work/">Zapier Guide to Remote Work</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct/">Zapier Code of Conduct</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/working-on-diversity-and-inclusivity/">Diversity and Inclusivity at Zapier</a></li></ul><h2>High Visibility, High Impact</h2>If you’re someone who thrives on ambitious goals and meaningful work, this is the team for you:<ul style="min-height:1.5em"><li>Work on high-impact features that directly influence premium plan sales and help close strategic enterprise deals.</li><li>Collaborate cross-functionally with Product, Design, Revenue, Support, and GTM teams.</li><li>Work in a high-visibility area with strong leadership support and a clear growth path for engineers.</li><li>Play a key role in Zapier’s growth trajectory—you’re not a cog in a machine, you’re part of the engine.</li></ul><h2>About You</h2>You’ll be successful in these roles if:<ul style="min-height:1.5em"><li>You’re a seasoned SaaS Engineering builder. You have 6+ years of experience designing, developing and maintaining complex mission critical systems. You’re comfortable writing backend services (Python or Node.js ideal), and you’re not afraid to go deep into API design, database modeling, or CI/CD pipelines.<ul style="min-height:1.5em"><li>If you’re fullstack, you’re not afraid of diving into frontend challenges and understand typescript/react libraries to drive enterprise frontend performance.</li></ul></li><li>You understand and leverage AI tooling. You know how to use AI tools to accelerate your own development process (e.g. GitHub Copilot, Cursor), and you also get excited about building systems that enable others to use AI effectively. You’ve worked with or implemented components like model context protocol or agent frameworks.</li><li>You know even-driven systems and have strong platform thinking. You’ve built scalable tools that help other teams move faster and simpler. You’re familiar with systems like Kafka, SQS, and Fastify, and you’ve worked with observability tools like Datadog, Grafana, and Graylog.</li><li>You lead with customer empathy and curiosity. You continuously seek context, ask great questions, and stay oriented to the bigger picture to meet the needs of customers to help them solve problems that matter to them.</li><li>You bias toward action, especially when next steps aren’t obvious. You create structure, clarity, and momentum for the team surrounding your projects. You’re pragmatic and know when to ship fast and iterate - and when to sweat the details.</li><li>You demonstrate an ownership mindset. You take initiative without needing top-down direction, but you’re also an effective communicator who can bring others with you. You have sound judgment, and balance user needs, technical constraints, and product goals in your decisions.</li><li>You’re a self-starter who is comfortable with ambiguity. You can turn loosely defined problems into concrete action, you follow through on commitments, and you surface blockers early to recruit help defining solutions.</li></ul><h2>How to Apply</h2>At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional. Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct">code of conduct</a> provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/legal/data-privacy">review our privacy policy here</a>. Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:jobs@zapier.com">jobs@zapier.com</a>. <h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/document/d/1VzesvLsgVG2RDRPtGvBF8CbcB9ZA-Hsddg0P2ildBb8/edit"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.

Sr. Software Engineer, Enterprise Zone (Backend & Full Stack)

<h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. <h2>Sr. Recruiter (GTM)</h2>Hi there 👋I’m <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/bonnie-dilber/">Bonnie</a> and I lead our Go-to-Market and Ops recruiting team here at Zapier and I’m excited to bring two N. America-based Sr. Recruiters to join our growing team at Zapier! As a Sr. Recruiter, you will serve as a trusted talent advisor to your hiring partners and help bring great talent to Zapier.You can check out the hiring process and timeline for this role <a target="_blank" rel="noopener noreferrer nofollow" href="https://cdn.zappy.app/9a296415cc0b25d674232f5c941c5937.png">here</a>. One of our new team members will be focused primarily on recruiting for our sales roles, helping to build out our Enterprise Sales teams.The other new team member will be flexible and comfortable working with a broad range of stakeholders, and could find themselves partnering with marketing, finance, legal support, people, business operations, or our ecosystems team.If one of these roles piques your interest, then please read on!<h2>About You</h2>In full transparency, we’re going to be extremely picky about who we hire for this role, and we hope that each of these bullet points describes you, however, we also recognize you can gain these experiences in a variety of ways. We care less about the titles you’ve had and more about what you’ve accomplished in your roles when hiring for our team.<ul style="min-height:1.5em"><li>You have 4+ years of full-cycle, in-house recruiting experience, ideally in a software or technology company. </li><li>You’ve hired for sales professionals - especially Account Executives - in a SaaS environment OR you’ve hired across the full spectrum of Go-to-Market and Operations roles. </li><li>You're already using AI in your work and you're eager to be a part of an AI-first company. </li><li>You enjoy building, whether that’s building new teams that have never existed, working in a startup environment, or building new processes and ways of doing things. </li><li>You’re comfortable with change. Priorities shift, teams evolve, and you adapt quickly while staying grounded in your goals. . </li><li>You’re a trusted talent partner, not just a process runner. You help hiring managers think clearly, challenge assumptions, and make better decisions. </li><li>You care deeply about inclusive hiring and actively work to reduce bias in sourcing, screening, and interviews. </li><li>You’re self-directed and organized. You know how to manage pipelines, expectations, and your time without needing constant oversight. </li><li>You believe candidate experience matters, and you’ve implemented evolutions to processes to improve candidate experience. </li><li>You use data to inform decisions, spot issues early, and communicate clearly with stakeholders. </li><li>You’re resourceful, curious, and willing to dig in to find answers. </li><li>You’re consistently helpful, to candidates, hiring managers, and teammates alike. </li></ul><h2>What You’ll Do</h2>No two weeks will look exactly the same, but you’ll regularly:<ul style="min-height:1.5em"><li>Manage full cycle recruitment processes from sourcing to candidate engagement to closing top candidates. </li><li>Build deep partnerships with your hiring partners enabling you to serve as a trusted talent partner to the business. </li><li>Meet or exceed our high standards for candidate experience, facilitating a best-in-class, inclusive, and inspiring hiring process for candidates from all backgrounds </li><li>Manage 5-10 requisitions at any given time, and consistently make 2-4 hires/month for our GTM or Ops teams. </li><li>Consistently leverage data and a wide range of technology including AI and automation tools to drive improvement in our hiring processes. </li><li>Contribute to the Talent Acquisition team's AI transformation internally by experimenting, piloting, and innovating new workflows and solutions for our stakeholders. </li><li>Occasionally travel (about 5–10%) for company retreats.</li></ul><h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/document/d/1VzesvLsgVG2RDRPtGvBF8CbcB9ZA-Hsddg0P2ildBb8/edit"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.

Sr. Recruiter (GTM/Ops)

<h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. Job Posted: 02/11/26Zone: AI Orchestration Strategy Area: Chat &amp; Knowledge Location: Americas (EST preferred)<h2>The Role</h2>Zapier is evolving its platform to serve the AI transformation market. We have existing products in the chat and knowledge space—including our Chatbots product and the chat-based experience inside Agents—and we're investing in new surfaces (like Sidekick) that will define the future of how customers interact with AI on our platform.This role is about making sense of what we have today: working with stakeholders across the company to decide how our existing chat and knowledge surfaces fit together, what happens to current customers and revenue, and how we consolidate toward a coherent experience. You'll own the path from current state to clarity—sunset, merge, or integrate—so the rest of the organization can move forward with confidence.If you're excited by the challenge of turning a complex product landscape into a clear path forward—and you'd rather own that than invent the next big thing from a blank page—we'd love to hear from you.<h2>Our Commitment to Applicants</h2><ul style="min-height:1.5em"><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/culture-and-values-at-zapier/">Culture and Values at Zapier</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/learn/remote-work/">Zapier Guide to Remote Work</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct/">Zapier Code of Conduct</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/diversity-and-inclusivity-at-zapier/">Diversity and Inclusivity at Zapier</a></li></ul><h2>What You'll Do</h2>Navigate Complexity &amp; Drive Decisions<ul style="min-height:1.5em"><li>Own the product strategy for existing Chat and Knowledge surfaces: our Chatbots product and the synchronous chat experience in Agents (e.g., talking to an agent, tool calling).</li><li>Build a clear recommendation for how these pieces evolve, including implications for existing customers, revenue, and pricing.</li><li>Work through ambiguous organizational boundaries: align with the teams building adjacent products, secure buy-in from leadership, and turn competing priorities into a single, executable plan.</li></ul>Execute With Clarity<ul style="min-height:1.5em"><li>Build business cases and success metrics for the path you recommend; secure resources and stakeholder commitment to execute.</li><li>Balance speed with care: move quickly to validate assumptions and reduce ambiguity, while protecting customer outcomes and revenue.</li><li>Communicate clearly and often so the rest of the company understands where Chat &amp; Knowledge is going and why.</li></ul><h2>About You</h2>You have solid experience with AI or conversational product. You've shipped user-facing AI products, chatbots, knowledge tools, or similar. You don't need to have built the "vision" from scratch, but you do need to understand how these products work, what users expect, and how to make tough calls with incomplete information.You're great at complicated organizational situations. You're energized by ambiguity that involves multiple teams, existing products, and legacy constraints. You can map stakeholders, gather input, and drive to a decision. You're the person who gets everyone aligned so execution can actually happen.You're pragmatic and outcome-oriented. You prioritize ruthlessly, document tradeoffs, and follow through. You're comfortable saying "we're doing X, and here's why we're not doing Y yet." You care about measurable outcomes and clear next steps.You communicate well in a remote-first environment. Zapier is 100% remote and relies on async communication. You're effective at written updates, framing decisions for different audiences, and building momentum across teams you don't directly manage.You are available for team meetings between 10am - 5pm ET at least 3 days per week<h2></h2><h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/document/d/1VzesvLsgVG2RDRPtGvBF8CbcB9ZA-Hsddg0P2ildBb8/edit"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.

Sr. Product Manager - Chat & Knowledge

<h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. Job posted: 02/11/2026Location: AmericasHi there! We're looking for a Director of GTM Finance to partner with our sales and marketing teams as we scale. You'll help shape how we invest, where we grow, and how finance influences decisions across the business. If you love crunching numbers, in-depth financial analysis, and leading a cross-functional team, read on…<ul style="min-height:1.5em"><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/our-commitment-to-applicants/">Our Commitment to Applicants</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/culture-and-values-at-zapier/">Culture and Values at Zapier</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/learn/remote-work/">Zapier Guide to Remote Work</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct/">Zapier Code of Conduct</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/working-on-diversity-and-inclusivity/">Diversity and Inclusivity at Zapier</a></li></ul> <h2>About You</h2><ul style="min-height:1.5em"><li>You have 8-10+ years of experience in FP&amp;A or strategic finance, ideally with an investment banking foundation early in your career.</li><li>You have experience at high-growth tech companies and have partnered closely with sales and/or marketing organizations to drive business outcomes.</li><li>You leverage GTM metrics (CAC, LTV, pipeline coverage, sales productivity, ARR/NRR) to identify opportunities, shape investment decisions, and influence strategy at the executive level.</li><li>You're a strong financial modeler who builds analyses that drive real decisions, not just reports.</li><li>You're a clear communicator who can translate complex financial insights into actionable recommendations for senior business leaders.</li><li>You have experience leading a team and care deeply about developing talent and building a strong team culture.</li></ul><h2>Things You'll Do</h2><ul style="min-height:1.5em"><li>Partner with sales and marketing leadership to inform investment decisions and resource allocation, working at both the strategic level with executives and deeply with operators across the org.</li><li>Drive efficiency in customer acquisition by building analytical infrastructure to optimize LTV:CAC and marketing spend effectiveness.</li><li>Support sales growth targets through capacity planning, productivity analysis, and proactive identification of trends that inform org design and investment decisions.</li><li>Own performance reporting and forecasting for GTM, ensuring finance has a seat at the table when key decisions are made.</li><li>Lead and develop a strong team with opportunity for expansion as the function grows.</li><li>Position finance as a proactive business partner that shapes GTM strategy, not just tracks it.</li></ul><h2>How to Apply</h2>At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct">code of conduct</a> provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/legal/data-privacy">review our privacy policy here</a>.Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:jobs@zapier.com">jobs@zapier.com</a>.<h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/document/d/1VzesvLsgVG2RDRPtGvBF8CbcB9ZA-Hsddg0P2ildBb8/edit"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.

Director, GTM Finance

<h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. Location: NAMERDate Opened: February 17th, 2026<h3>Hi there!</h3>Zapier's External Platform Zone focuses on all the ways external parties—SaaS partners, developers, and AI agents—build on Zapier. The zone brings together APIs, SDKs, and embedded experiences so partners can use Zapier as connected infrastructure inside their own products and systems.Within this zone, the Partner Solutions team makes Zapier's automation and integration capabilities accessible to partners through commercial APIs, embedded experiences, and solution-focused products.We're hiring a Backend Engineer to help shape the future of partner-powered automation through the <a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.zapier.com/powered-by-zapier">Powered by Zapier API</a> and other products and services we own, which allow companies to create fully native automation experiences directly inside their products without reinventing the infrastructure behind workflows, triggers, and integrations.If you're passionate about designing APIs that enable developers to build remarkable automation experiences, thrive on scaling backend systems, and want to play a key role in growing Zapier's ecosystem through partnerships, we'd love to hear from you.<ul style="min-height:1.5em"><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/our-commitment-to-applicants/">Our Commitment to Applicants</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/culture-and-values-at-zapier/">Culture and Values at Zapier</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/learn/remote-work/">Zapier Guide to Remote Work</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct/">Zapier Code of Conduct</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/working-on-diversity-and-inclusivity/">Diversity and Inclusivity at Zapier</a></li></ul><h3>Team Mission</h3>The Partner Solutions team makes Zapier's automation and integration capabilities accessible to partners through commercial APIs, embedded experiences, and solution-focused products. We design and maintain the external interfaces, programs, and experiences that enable partners to build with Zapier and offer automation to their customers. Our scope includes the Workflow API, embedded workflow experiences, account provisioning, promotions, reporting, and more.Our mission is to help partners integrate Zapier into their offerings, support their customers, and unlock new revenue and growth opportunities for both sides. Rather than just providing tools, we proactively design ways for partners to deliver value through our APIs.We're building toward a future where Zapier becomes the preferred integration and automation platform for partners. By externalizing core capabilities in ways that align with partner needs—APIs, embedded experiences, promotions, developer tools, and partner-oriented programs—we enable partners to deliver automation directly within their products, driving adoption, retention, and product-led growth across the ecosystem.<h3>Things You’ll Do</h3>As a Backend Engineer on the Partner Solutions team, you’ll:<ul style="min-height:1.5em"><li>Design and build new partner-facing APIs that power automation and integration directly within partner platforms.</li><li>Expand and improve the Powered by Zapier platform, ensuring reliability, scalability, and exceptional developer experience.</li><li>Enhance partner developer tools and documentation, creating seamless onboarding and implementation experiences.</li><li>Balance internal and external needs, ensuring systems are ergonomic and scalable for both Zapier’s engineering teams and external developers.</li><li>Collaborate across teams including Platform, Infrastructure, and Product Engineering to ensure smooth integration and interoperability.</li><li>Lead technical initiatives, mentor teammates, and contribute to architectural decisions that set long-term direction for the product.</li></ul><h3>About You</h3>We’re looking for experienced backend engineers who bring a mix of technical depth, customer sympathy, empathy, and adaptability.You have:<ul style="min-height:1.5em"><li>API Development Experience: You’ve built and maintained APIs, gateways, and integration points that serve real-world production traffic.</li><li>Language Proficiency: You’re fluent in Python, with strong experience using Django and ideally the Django REST Framework.</li><li>Authentication Knowledge: You’re familiar with OAuth, API keys, JWTs, and other authentication patterns used in secure API systems.</li><li>Scale and Reliability Mindset: You design systems for performance, resilience, and maintainability, You think carefully about how features reach customers.</li><li>Developer Experience Focus: You care deeply about usability, feedback loops, and how external developers interact with your APIs.</li><li>Collaborative Spirit: You thrive in cross-functional environments, engaging openly with product managers, designers, and fellow engineers.</li><li>Remote-Ready Discipline: You communicate clearly in writing, work autonomously, and thrive in an asynchronous, distributed team.</li><li>Adaptability: You’re comfortable navigating ambiguity and enjoy evolving your tools and practices as the team and platform scale.</li></ul>Nice to Have<ul style="min-height:1.5em"><li>OpenAPI &amp; Code Generation: Experience designing or maintaining OpenAPI specifications or exploring SDK generation pipelines.</li><li>AI Development Familiarity: You’ve experimented with AI-powered development tools, or are excited to learn how AI can enhance automation and developer workflows.</li><li>Partner Ecosystem Experience: You’ve worked with external partners or developer platforms, helping teams integrate APIs or automation into their products.</li><li>Front-End Experience: Familiarity with React and Next.js is a plus, especially for understanding embedded partner experiences and improving developer tools.</li></ul><h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/document/d/1VzesvLsgVG2RDRPtGvBF8CbcB9ZA-Hsddg0P2ildBb8/edit"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.

Engineer, Backend

<h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. Job Posted: 2/17/2026Location: Americas<h2>Hi there!</h2>Zapier is leading the way in AI automation. We’ve helped businesses increase productivity and serve their customers better through an extensive platform of integrations, robust workflow automations, and practical AI applications. Zapier’s External Platform Zone is building the infrastructure that will power the next generation of automation. At the core of this effort is Model Context Protocol (MCP) — an open standard designed to let AI agents seamlessly reason, act, and orchestrate workflows across Zapier’s 8,000+ integrations.We’re hiring a Senior Backend Engineer to help design and scale the systems that enable this vision. You’ll own APIs, build platform primitives, and work closely with cross-functional partners to define how agents access the real world through Zapier.If you’re excited about working on foundational systems, love thinking in protocols and architecture, and want to help define how AI agents get work done — this is your role.<h3>As a Sr. Backend Engineer working on MCP, you’ll:</h3><ul style="min-height:1.5em"><li>Design, implement, and evolve core APIs that enable agents to take meaningful actions across Zapier’s integration ecosystem</li><li>Build systems that support scalable orchestration, robust logging, and high-availability execution</li><li>Influence and collaborate on the core performance for MCP focusing on memory, context windows, token usage, and reasoning steps</li><li>Integrate with Zapier’s existing execution infrastructure and help build the interfaces between LLM clients and Zapier</li><li>Partner closely with Product, Design, Platform, and Sales teams to ensure the protocol serves both external and internal needs</li><li>Drive design decisions that prioritize scalability, performance, security, and clarity for developers and AI systems alike</li></ul><h3>High Visibility, High Impact</h3>MCP is one of the most strategically important initiatives at Zapier. It’s foundational to our AI roadmap and plays a central role in how we show up in the broader AI ecosystem.This is an opportunity to:<ul style="min-height:1.5em"><li>Define how AI agents interact with third-party systems through Zapier</li><li>Shape a new protocol that impacts both internal platform teams and external developers</li><li>Work on high-trust, cross-functional projects with visibility at the executive level</li><li>Influence long-term architecture for Zapier’s most ambitious product experiences</li><li>Be part of a fast-moving, experimental team that values curiosity, clarity, and velocity</li></ul><h3>About You</h3>We’re looking for backend engineers who bring:<ul style="min-height:1.5em"><li>You’re a seasoned backend builder. You have 6+ years of experience designing, developing and maintaining complex production systems. You’re comfortable writing backend services (Python or Node.js ideal), and you’re not afraid to go deep into API design, database modeling, or CI/CD pipelines.</li><li>You understand and leverage AI tooling. You know how to use AI tools to accelerate your own development process (e.g. GitHub Copilot, Cursor), and you also get excited about building systems that enable others to use AI effectively. You’ve worked with or implemented components like model context protocol or agent frameworks.</li><li>You thrive on platform thinking. You’ve built or contributed to platform products before, with a focus on extensibility, documentation, and robust foundations. You can make the complex simple for our customers.</li><li>You lead with customer empathy and curiosity. You continuously seek context, ask great questions, and stay oriented to the bigger picture to meet the needs of customers to help them solve problems that matter to them.</li><li>You bias toward action, especially when next steps aren’t obvious. You create structure, clarity, and momentum for the team surrounding your projects. You’re pragmatic and know when to ship fast and iterate - and when to sweat the details.</li><li>You demonstrate an ownership mindset. You take initiative without needing top-down direction, but you’re also an effective communicator who can bring others with you. You have sound judgment, and balance user needs, technical constraints, and product goals in your decisions.</li></ul>You’re a self-starter who is comfortable with ambiguity. You can turn loosely defined problems into concrete action, you follow through on commitments, and you surface blockers early to recruit help defining solutions.<h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/document/d/1VzesvLsgVG2RDRPtGvBF8CbcB9ZA-Hsddg0P2ildBb8/edit"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.

Sr. Engineer, Backend (MCP)

<h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. Job Posted: December 1, 2025Latest update: February 19, 2026Location: Americas - North, Central and South America<h2>Hi there!</h2>Zapier is leading the way in AI automation. We've helped small businesses increase productivity and serve their customers better through an extensive platform of integrations, robust workflow automations, and practical AI applications. As we continue our mission to make automation work for everyone, our current focus is to unlock that vast potential within Enterprise customers—organizations comprising dozens, hundreds, or even thousands of employees. These companies already recognize the value of automation; we are now empowering them to implement it at scale, ensuring control, visibility, and confidence in their chosen tools.To do this, Zapier is expanding its Enterprise zone and hiring across a number of roles and levels, including backend, fullstack, and frontend engineers. We're looking for engineers passionate about solving complex problems and delivering new value to customers, driving innovation in workflow management, and changing the future of automation for some of the largest companies in industry.The Enterprise zone is made up of several teams. We're currently hiring across three of them:<ul style="min-height:1.5em"><li>Enterprise Response</li><li>Asset Management</li><li>Insights</li></ul><h2>Team Focus</h2>The Enterprise Response team is crucial for maintaining the resilience and reliability of our systems, particularly during critical periods, mostly for our largest customers. This team innovates in high-demand customer areas and delivers highly requested core features that span multiple teams and organizational boundaries. This team touches every part of the stack and plays a critical role in ensuring our biggest customers get fast, dependable service.In this role, you'll:<ul style="min-height:1.5em"><li>Lead responses to critical incidents and customer-impacting events</li><li>Work directly with enterprise customers</li><li>Collaborate across engineering, product, and support to solve urgent problems</li><li>Build internal tools and improve core product features based on real-world, customer feedback</li><li>Build a new extensible platform for account and organization-level settings, applying declarative controls, VPC connections to on-prem data, and instrumenting account-wide AI guardrail controls</li></ul>The Asset Management team is responsible for building and scaling the systems that make every Zapier asset, across products and workspaces, discoverable, governable, and portable. You will be responsible for architecting and deepening enterprise-grade Platform APIs to manage assets across multiple products, ensuring consistency, reliability, and performance at scale for all of our customers.In this role, you'll:<ul style="min-height:1.5em"><li>Design and implement scalable backend architecture and APIs for asset cataloguing, ownership, and security</li><li>Build intuitive, unified interfaces for organizing, transferring, and governing assets across accounts and products</li><li>Embed AI technology into core product experiences to proactively monitor and suggest optimizations to account management</li><li>Drive technical alignment with senior leaders and stakeholders across the organization</li><li>Deliver fast-paced solutions and POCs, prioritizing impact over deep polish, while balancing short-term execution with long-term technical vision</li><li>Tackle challenges in data standards, compliance automation, and cross-product integrations</li></ul>This team is central to Zapier's multi-product strategy, unlocking faster product onboarding, reducing manual support burden, and delivering key enterprise capabilities.The Enterprise Insights team builds and maintains the core systems that support our customers. We're not following an existing playbook, we're writing it. Here, you will help build a strong account oversight platform that connects and supports Zapier's products.You'll work on:<ul style="min-height:1.5em"><li>Building scalable platforms like User Notifications, Unified Smart Inboxes, Audit Logs, Public APIs to give customers better visibility, control, and access across Zapier.</li><li>Supporting key use cases such as compliance, error tracking, and transactional alerts through reliable communication systems.</li><li>Creating and improving observability features like SLOs, alerts, and dashboards to help Zapier grow.</li><li>Strengthening core systems as we expand to serve larger and more complex customers.</li><li>Leading important projects from start to finish — using AI to speed up development and improve the customer experience, while working closely with your team.</li></ul>All of these roles are instrumental in ensuring Zapier can deliver on their upmarket strategy and mission. They have a direct impact in driving higher company ARR. These are high impact, high reward roles that will include far reaching features, new challenges, and close connection to customers each day.<ul style="min-height:1.5em"><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/our-commitment-to-applicants/">Our Commitment to Applicants</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/culture-and-values-at-zapier/">Culture and Values at Zapier</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/learn/remote-work/">Zapier Guide to Remote Work</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct/">Zapier Code of Conduct</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/working-on-diversity-and-inclusivity/">Diversity and Inclusivity at Zapier</a></li></ul><h2>High Visibility, High Impact</h2>If you're someone who thrives on ambitious goals and meaningful work, this is the team for you:<ul style="min-height:1.5em"><li>Work on high-impact features that directly influence premium plan sales and help close strategic enterprise deals.</li><li>Collaborate cross-functionally with Product, Design, Revenue, Support, and GTM teams.</li><li>Work in a high-visibility area with strong leadership support and a clear growth path for engineers.</li><li>Play a key role in Zapier's growth trajectory—you're not a cog in a machine, you're part of the engine.</li></ul><h2>Openings</h2>We're hiring multiple openings across two levels — Engineer (L3) and Senior Engineer (L4) — across these teams. We run a shared pipeline and map candidates to the right level based on what we observe throughout the process. You don't need to decide upfront.The difference between levels comes down to scope:<ul style="min-height:1.5em"><li>L3 engineers own outcomes end-to-end within their team — they break down complex problems, ship iteratively, and drive strong technical execution in their domain.</li><li>L4 engineers do all of that and extend it beyond their team — they coordinate across ownership boundaries, shape technical direction for adjacent systems, and bring other engineers along with them.</li></ul>Our level definitions may look different from what you've seen elsewhere, so we map based on what we observe in the process, not your current title. We'll be transparent about leveling before you reach the final stages.<h2>About You</h2>These qualities apply across both levels — scope and context will vary based on where you land. We know great engineers come from a range of backgrounds and career paths. You'll be successful in these roles if:<ul style="min-height:1.5em"><li>You're a proven SaaS engineering builder. You have deep experience designing, developing, and maintaining complex mission-critical systems, whether that's measured in years or in the breadth and impact of what you've shipped. You're comfortable writing backend services (Python or Node.js ideal), and you're not afraid to go deep into API design, database modeling, or CI/CD pipelines.</li><li>You work through AI agents, not alongside them. Your daily development workflow is built around directing and reviewing agent-written code, not writing it by hand. You have opinions about which models to use for which tasks, you've hit real failure modes and built mitigations, and your workflow is actively evolving. Bonus: you use multi-agent patterns, enable others on your team to build faster with AI, or have scaled AI impact beyond yourself.</li><li>You know event-driven systems and have strong platform thinking. You've built scalable tools that help other teams move faster and simpler. You're familiar with systems like Kafka, SQS, and Fastify, and you've worked with observability tools like Datadog, Grafana, and Graylog.</li><li>You work close to the customer. You don't wait for product specs or UX research to tell you what to build. You pull customer tickets, talk to CSMs, review feedback, and use that context to drive what you ship. You think in milestone slices: what's the smallest thing I can get into production that moves us forward and teaches us something?</li><li>You ship through ambiguity. When there's no spec, no designs, and no clear path forward, your first instinct is to gather customer evidence, break the problem into a narrow first slice, and get rough working software into production within days, not weeks. You use working prototypes to drive alignment with stakeholders rather than waiting for consensus before building. You're comfortable throwing work away when direction changes and you treat discarded work as a fast learning loop, not a loss.</li><li>You own your work and yourself. You take initiative without waiting for permission and you ship fast and share early. But you also own your mistakes, your gaps, and your role in friction, openly. You say "I don't know" and "I was wrong" out loud, early, and without shame. You hold yourself to a high standard and can articulate where you've fallen short, not just where you've succeeded.</li><li>You communicate proactively in an async-first culture. You manage up and across, flagging risks, surfacing decisions, and keeping stakeholders informed without being asked. You use written artifacts, working demos, and rough prototypes as your primary communication tools, not meetings.</li><li>You believe enterprise can move fast. You've seen (or are excited to prove) that shipping to enterprise customers doesn't have to mean slow, waterfall-style cycles. You know how to balance compliance, security, and rollout considerations with tight iteration loops and rapid customer feedback. You see enterprise constraints as interesting design problems, not reasons to slow down.</li></ul><h2>How to Apply</h2>At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional. Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct">code of conduct</a> provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/legal/data-privacy">review our privacy policy here</a>. Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:jobs@zapier.com">jobs@zapier.com</a>. <h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/document/d/1VzesvLsgVG2RDRPtGvBF8CbcB9ZA-Hsddg0P2ildBb8/edit"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.

Software Engineer, Enterprise Zone (Backend & Full Stack) — Multiple Levels

<h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. Job Posted: March 17, 2026Location: Americas - North, Central and South AmericaZapier's mission is to enable enterprise companies to build and maintain dependable AI workflows at scale. The Identity Platform team builds the golden path that every product team uses to deliver reliable, consistent, and secure experiences to these customers. Authentication, session management, and credential infrastructure are the foundation. Get them right, and every product team ships faster with confidence. We're hiring a Senior Fullstack Engineer to own this foundation, drive the strategic and architectural direction of this layer for years to come, and directly unlock our largest enterprise deals.<h2>What you'll work on</h2><ul style="min-height:1.5em"><li>Enterprise authentication infrastructure. You'll design and extend the systems that handle SAML SSO, SCIM provisioning, OAuth/OIDC flows, multi-factor authentication, login, sign-up, and secure session for organizations with thousands of users. That spans the full auth surface: SCIM-driven user provisioning and de-provisioning, invitation flows, 2FA setup, SSO-enforced login, domain capture for auto-routing new signups, and session hardening. Reliability, latency, and efficiency are non-negotiables; auth is the most critical-path system at the company. You'll make these systems faster, more resilient, and easier for other teams to integrate with.</li><li>User session auth across services. Zapier is a multi-service platform. You'll own how user sessions propagate across service boundaries; making sure authentication context is consistent, secure, and performant whether a request hits the monolith, a Node.js service, or a Go microservice. You'll evolve JWT validation, token exchange, and session tracking to handle the complexity of a growing service footprint.</li><li>Enterprise authentication controls and compliance. Enterprise customers need org-level authentication policy enforcement: forced SSO, domain capture, admin-managed authentication requirements, and credential lifecycle controls like JWT key rotation, token refresh, and session expiry policies. You'll build and extend the APIs that give admins confidence their organization meets their security standards. SOC 2 access control evidence, GDPR data subject requests, and audit trail requirements are design constraints you'll work within regularly, not afterthoughts.</li><li>Platform APIs that other teams depend on. Identity is infrastructure. Your APIs, libraries, and contracts are consumed by dozens of teams. You'll design for backward compatibility, clear documentation, and low integration friction. But shipping the API is half the job. You'll also drive adoption: writing integration guides, running migration paths, and embedding with product teams to help them use auth capabilities correctly. Internal engineering teams' needs carry the same weight as end-customer value.</li></ul><h2>Level</h2>This is a Senior Engineer role. Senior engineers at Zapier own outcomes end-to-end within their team and extend impact beyond it. You'll coordinate across ownership boundaries, shape technical direction for adjacent systems, and bring other engineers along with you.Our level definitions may look different from what you've seen elsewhere. We'll be transparent about leveling before you reach the final stages.<h2>About you</h2><ul style="min-height:1.5em"><li>You've set the vision and built identity systems for enterprise SaaS at scale. Not configured them, built them. You have hands-on experience with SAML, SCIM, OAuth/OIDC, or JWT in a multi-tenant SaaS environment. You understand authentication at a protocol level, not a checkbox level. You've dealt with token replay, session fixation, key rotation under load, multi-IdP federation, just-in-time provisioning, or identity linking across auth methods in real systems serving real users. You know what breaks when an organization with 5,000 employees connects their IdP to your platform for the first time. You are a thought leader in the Identity domain who proactively follows industry trends and Enterprise user management best practices.</li><li>You work through AI agents, not alongside them. Your daily development workflow is built around directing and reviewing agent-written code, not writing it by hand. You have opinions about which models to use for which tasks, you've hit real failure modes and built mitigations, and your workflow is actively evolving. When you hit unfamiliar territory, you don't slow down; you point your agent at the codebase, research the domain, and draft a plan. Then you build a POC or working prototype to demonstrate the concept in hours, not iterate on a planning doc for days. You jump into unfamiliar codebases, use your agent to map the landscape, and ship draft MRs or integration proposals within days. At this level, that means going into other teams' code when an integration is blocked, not waiting for their capacity. Bonus: you enable others on your team to work this way too.</li><li>You think in platforms, not features. You've built systems other engineering teams depend on. You know what it means to ship a breaking change to an internal API, maintain backward compatibility under pressure, and write contracts that hold up as the organization scales. You understand the cost of coupling and the discipline of good boundaries.</li><li>You're comfortable across the stack. This is a fullstack role on a platform team. You'll write backend services in Python and Node.js, work with Django and Fastify, touch React when building admin tooling or developer-facing UIs, and navigate infrastructure concerns like Kubernetes, Terraform, and CI/CD pipelines. You don't need to be an expert in all of these, but you can't be afraid of any of them.</li><li>You believe enterprise can move fast, and you ship through ambiguity to prove it. You've seen (or want to prove) that shipping to enterprise customers doesn't have to mean slow, waterfall-style cycles. When there's no spec, no designs, and no clear path forward, your first instinct is to gather evidence, break the problem into a narrow first slice, and get rough working software into production within days, not weeks. You use working prototypes to drive alignment rather than waiting for consensus. You see compliance, security, and rollout considerations as interesting design constraints, not reasons to slow down. You're comfortable throwing work away when direction changes and you treat discarded work as a fast learning loop, not a loss.</li><li>You work close to the customer. "Customer" for this team means both enterprise buyers evaluating Zapier's security posture and internal engineering teams integrating with your APIs. You pull from both; reviewing customer security questionnaires, sitting in on enterprise calls, reading support tickets, and talking directly to engineers who consume your platform. You’ll also work closely with customer support teams to provide them with the tools and processes to troubleshoot customer issues and incidents.</li><li>You own your work, yourself, and your communication. You take initiative without waiting for permission and ship fast and share early. You manage up and across in an async-first culture, flagging risks, surfacing decisions, and keeping stakeholders informed without being asked. You use written artifacts, working demos, and rough prototypes as your primary communication tools, not meetings. You also own your mistakes, your gaps, and your role in friction, openly. You say "I don't know" and "I was wrong" out loud, early, and without shame.</li></ul><h2>Things you'll do</h2><ul style="min-height:1.5em"><li>Design and maintain authentication and session systems (SAML, SCIM, OAuth/OIDC, MFA, login, sign-up, 2FA, user provisioning) as Zapier scales to larger and more security-conscious customers</li><li>Own user session propagation and JWT validation across a multi-service architecture spanning Python, Node.js, and Go</li><li>Build enterprise authentication controls and governance APIs: forced SSO, domain capture, credential lifecycle, admin authentication policies</li><li>Build and maintain platform libraries consumed by dozens of internal teams</li><li>Treat reliability, latency, and efficiency of auth systems as non-negotiables; build the monitoring, observability, and audit logging to back that up</li><li>Respond to authentication-related incidents and participate in on-call rotation</li><li>Enable Security, Enterprise Response, and product team partners to move faster by removing auth bottlenecks and proactively surfacing what they need</li><li>Join yearly company retreats that rotate to various cities throughout North America</li></ul><h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/document/d/1VzesvLsgVG2RDRPtGvBF8CbcB9ZA-Hsddg0P2ildBb8/edit"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.

Sr. Fullstack Engineer, Identity Platform

<h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. Job posted: 2/20/2026Location: North America, Europe, the Middle East, and Africa (Preferred Time Zone EST, PST, CST, MST)<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/document/d/1VzesvLsgVG2RDRPtGvBF8CbcB9ZA-Hsddg0P2ildBb8/edit">List of countries we can't hire from</a> <h1>Hi there!</h1>Are you ready to lead a dynamic and innovative team at the forefront of AI and Machine Learning? We’re thrilled to invite you to join the Data team at Zapier as a Senior Manager, Machine Learning &amp; AI.You’ll play a critical role in shaping our AI &amp; ML strategy, guiding the development and deployment of cutting-edge models, platforms, and tools, and empowering teams across Zapier to leverage AI &amp; ML effectively. Your leadership will be instrumental in scaling our AI/ML capabilities and outcomes—balancing platform enablement work (that helps product teams build with AI/ML faster and more safely) with applied delivery work (that ships high-impact AI/ML solutions directly and through reusable AI/ML data products). You’ll partner closely with senior leaders across Product and Engineering to ensure our AI/ML investments deliver tangible business value and align with our overall company goals.<ul style="min-height:1.5em"><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/our-commitment-to-applicants/">Our Commitment to Applicants</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/culture-and-values-at-zapier/">Culture and Values at Zapier</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/learn/remote-work/">Zapier Guide to Remote Work</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct/">Zapier Code of Conduct</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/working-on-diversity-and-inclusivity/">Diversity and Inclusivity at Zapier</a></li></ul><h2>About You</h2><ul style="min-height:1.5em"><li>You have 8+ years of experience in Machine Learning and AI with a track record of leading teams and projects that deliver high-impact solutions. You have experience leading the end-to-end lifecycle of ML projects, from ideation to deployment and monitoring, and are familiar with the challenges and opportunities in scaling ML/AI systems.</li><li>You possess strong leadership and strategic planning skills. You’ve successfully led technical teams - both engineers and managers - through ambiguity, set clear goals, and driven your organization to meet them. You have a knack for aligning AI/ML strategies with business objectives and can effectively communicate the value of these technologies to both technical and non-technical stakeholders.</li><li>You have deep technical expertise in ML/AI, including a strong understanding of model development, evaluation, data pipeline optimization, and deployment strategies. You’re well-versed in AI/ML frameworks and tools, and you can guide teams in selecting the right technologies and methodologies for each project—especially when balancing speed, safety, reliability, and cost.</li><li>You have a solid foundation in data and software engineering. You understand the importance of clean, reproducible code and are familiar with best practices in data engineering, MLOps/LLMOps, and CI/CD pipelines.</li><li>You operate at a portfolio level with strong product and business thinking: you proactively identify high-leverage opportunities for AI/ML (not just respond to known problems), translate them into a clear roadmap with measurable user and business outcomes, and build the cross-functional alignment and operating mechanisms needed to deliver impact at scale—communicating effectively with stakeholders across Product, Engineering, and beyond.</li><li>You understand that perfect is the enemy of good. You will default to action by initially shipping solutions that simply work and work simply while iterating as needed.</li><li>You are a coach at heart: You understand that leading a team is about coaching and mentoring people on stakeholder management, communication and other soft skills and you’re comfortable redirecting people gracefully when they could be on a better path.</li><li>You have helped people develop their career plans: You understand how to help people find their strengths and give them opportunities to grow and develop them. </li></ul><h2>Things You’ll Do</h2>Zapier is a fast-growing and remote-first company, so you’ll get experience on many different projects to support our stakeholders. Here are some things you might get to help our teams with:• Lead and manage teams of AI &amp; Machine Learning Engineers to deliver high-impact AI/ML initiatives that drive business value and align with company goals.• Own, execute, and iteratively evolve Zapier’s AI/ML strategy—ensuring our models, platforms, and tooling are scalable, reliable, and aligned with business needs, and continuously refining direction based on learnings, stakeholder input, and measurable outcomes.• Coach and guide your teams in the development and deployment of machine learning models and AI-enabled systems, providing technical expertise and strategic direction while maintaining a high bar for safety, reliability, and cost-effectiveness.• Collaborate with cross-functional teams to identify opportunities for AI/ML to enhance our products and services, and to drive the integration of AI capabilities across the organization—whether through direct engagements with product teams or by enabling product teams via shared platforms and tools.• Foster a culture of innovation within the AI/ML org, encouraging experimentation and the adoption of new technologies and methodologies while keeping delivery pragmatic and value-focused.• Communicate AI/ML strategy, tradeoffs, and results with clarity—aligning stakeholders, accelerating decisions, and making measurable progress visible across the company.• Design and continuously run the operating rhythms that keep AI/ML execution predictable - regular prioritization and roadmap alignment, clear quality and launch bars, and tight cross-team coordination - so we consistently ship near-term wins while compounding long-term leverage through reuse and enablement.Our stack is best summed up by: Databricks, AWS(S3), Python/ Typescript, Kafka.<h2> How to Apply</h2>At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct">code of conduct</a> provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/legal/data-privacy">review our privacy policy here</a>.Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:jobs@zapier.com">jobs@zapier.com</a>.<h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/document/d/1VzesvLsgVG2RDRPtGvBF8CbcB9ZA-Hsddg0P2ildBb8/edit"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.

Sr. Manager, AI & Machine Learning

<h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. Job posted: 2/20/2026Location: Americas <a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/document/d/1VzesvLsgVG2RDRPtGvBF8CbcB9ZA-Hsddg0P2ildBb8/edit">List of countries we can't hire from</a><h1>Hi there!</h1>Customers shouldn’t have to guess what they’re being charged for—or why. Today, understanding subscription costs, usage-based billing, and invoice details can feel opaque. Our job is to change that by designing experiences that help customers understand, trust, and verify how they’re charged over time.As a Product Designer for the Revenue zone focused on Payments, you’ll design how customers see and interact with billing across the product: how they pay for subscriptions and usage, how they track and interpret what they’re being charged for, and how they manage settings, invoices, and credits. You’ll work across self-serve and Enterprise billing workflows so that everyone—from individual automators to large organizations—has clarity and control.You’ll partner with product, engineering, and design peers to shape billing-aligned usage tracking (including Usage Insights and billing-related reporting), usage notifications and threshold moments, and billing settings (taxes, currency, credits, invoices). Your work will directly answer the question customers ask most: “What am I being charged for, and why?”<ul style="min-height:1.5em"><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/our-commitment-to-applicants/">Our Commitment to Applicants</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/culture-and-values-at-zapier/">Culture and Values at Zapier</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/learn/remote-work/">Zapier Guide to Remote Work</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct/">Zapier Code of Conduct</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/working-on-diversity-and-inclusivity/">Diversity and Inclusivity at Zapier</a></li></ul><h2>About You</h2><ul style="min-height:1.5em"><li>You’re a product designer with 5–7 years of experience. You’ve shipped end-to-end design work and are comfortable owning design from discovery through to implementation and iteration.</li><li>You care about clarity and trust in financial UX. You’re motivated by making complex billing, usage, or subscription information understandable and actionable—whether in self-serve flows or enterprise contexts.</li><li>You’re comfortable with data-heavy and settings-heavy experiences. You can design for usage reporting, thresholds, invoices, and billing settings without overwhelming users, and you think in systems (tables, filters, notifications) as well as single screens.</li><li>You collaborate closely with PM and engineering. You ask good questions, align on constraints (e.g., billing systems, tax rules), and iterate based on feedback and research.</li><li>You’re curious about both self-serve and Enterprise needs. You’re willing to learn how billing differs for individual customers vs. large organizations and to design for both when the product does.</li></ul><h2>Things You’ll Do</h2><ul style="min-height:1.5em"><li>Design how customers understand and verify what they’re charged for. Own UX for subscription and usage-based billing—how plans, usage, and line items are presented so customers can quickly answer “what am I being charged for, and why?”</li><li>Shape billing-aligned usage tracking and reporting. Contribute to or own design for Usage Insights and other billing-related reporting so usage and cost stay aligned and predictable.</li><li>Design usage notifications and threshold moments. Create clear, timely moments (e.g., approaching limits, overages, renewals) that help customers stay in control and avoid surprise.</li><li>Improve billing settings and invoices. Design or refine flows for taxes, currency, credits, and invoice history so customers can manage billing with confidence.</li><li>Support self-serve and Enterprise billing workflows. Work with your team to ensure patterns work for individual subscribers and for Enterprise billing, and help close gaps where one flow doesn’t fit the other.</li><li>Partner with product and engineering. Participate in discovery, align on success metrics, and deliver designs that are feasible and measurable—and that build trust over time.</li></ul><h2>How to Apply</h2>At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct">code of conduct</a> provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/legal/data-privacy">review our privacy policy here</a>.Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:jobs@zapier.com">jobs@zapier.com</a>. <h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/document/d/1VzesvLsgVG2RDRPtGvBF8CbcB9ZA-Hsddg0P2ildBb8/edit"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.

Sr. Product Designer, Payments

<h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. Job Posted: 2/24/26Location: Americas<h2>Hi there!</h2>Zapier’s Workflow Zone is responsible for the core engine that powers our automation platform. As more teams and organizations depend on Zapier to automate critical workflows, we’re investing in scaling the capabilities, reliability, and intelligence of our core product experience.We’re hiring a Sr. Backend Engineer to join the Runner team in our Workflow Zone. If you’re passionate about building robust systems, enabling advanced user workflows, and shaping the future of automation, we’d love to hear from you.The Workflow Zone is where Zapier’s automation magic happens. This zone owns the product experience and execution engine behind creating, running, and debugging workflows (Zaps). We’re focused on building powerful, flexible tools that help individuals and teams automate their work with speed and confidence.As automation use cases grow more complex—especially for Enterprise users—we’re evolving the platform to support more sophisticated logic, scalable execution, and AI-native experiences. This means:<ul style="min-height:1.5em"><li>Building intuitive and resilient workflow authoring experiences</li><li>Expanding execution capabilities and logic primitives</li><li>Introducing AI-powered tools for creation and troubleshooting</li><li>Improving reliability, observability, and control across the system</li></ul>The Runner team is responsible for reliably executing Zaps—fast. We’re focused on the core infrastructure that powers Zapier’s workflows, including scaling for high volume and reducing latency across millions of executions daily.In this role, you’ll:<ul style="min-height:1.5em"><li>Develop and maintain Zapier’s execution engine, scaling it to handle millions of daily runs</li><li>Improve system performance, reduce latency, and strengthen failure handling</li><li>Design and implement execution primitives that power reliable automation</li><li>Collaborate across infrastructure, product, and platform teams on core system design</li></ul>This is a foundational team at the platform layer—ideal for engineers who like deep technical challenges and shipping resilient, high-scale services.<h2>About You</h2>We’re looking for experienced engineers who bring:<ul style="min-height:1.5em"><li>5+ years of professional experience developing software, including at least 2 years in a senior-level role</li><li>Strong backend experience, ideally in Python and Django and/or TypeScript and Node.js, building reliable, scalable, and observable services</li><li>Familiarity with relational databases like PostgreSQL or MySQL, and the ability to model, query, and optimize data effectively</li><li>Experience designing and consuming RESTful APIs, building event-driven systems, and working with data integrations across services</li><li>Proven ability to lead complex technical projects—owning design decisions, balancing tradeoffs, and guiding implementation across multiple contributors</li><li>You proactively coach and support teammates, foster growth through mentorship, and contribute to a culture of feedback and continuous improvement</li><li>You navigate ambiguity with confidence—able to clarify priorities, align stakeholders, and drive toward meaningful outcomes even when goals shift</li><li>You’ve used AI tooling for work or personal use—or you are willing to dive in and learn fast. You explore new tools, workflows, and ideas to make things more efficient, and are eager to deepen your understanding of AI and use it regularly.</li></ul><h2>How We Work</h2>Zapier is a 100% remote team, and has been since day one. We value asynchronous communication, transparent collaboration, and work-life harmony. We believe in building systems that scale—both in code and in culture.If you’re passionate about shaping the future of AI-driven automation, and want to work at a company that cares deeply about its people and its product, we’d love to hear from you.<h2>How to Apply</h2>At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional. Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct">code of conduct</a> provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/legal/data-privacy">review our privacy policy here</a>. Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:jobs@zapier.com">jobs@zapier.com</a>. <h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/document/d/1VzesvLsgVG2RDRPtGvBF8CbcB9ZA-Hsddg0P2ildBb8/edit"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.

Sr. Software Engineer, Workflow (Backend)

<h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. Job Posted: 1/24/2026Location: Americas <h2>About the Team:</h2>Strategic Finance at Zapier is responsible for addressing some of our most business-critical challenges. Our team combines deep analysis with a strong understanding of our business priorities to help shape decision-making, evaluate new investments, and drive efficient capital allocation. We strive to be a trusted thought partner that enables sustainable growth and drives strategic outcomes across the company.<h2>About the Role:</h2>We’re looking for a Senior Financial Analyst to join our Corporate Strategic Finance team and play a key role in shaping the company’s financial strategy and operations. This role blends high-level strategic thinking with hands-on execution across core areas of corporate finance. You’ll take a holistic view of the business, help drive resource allocation decisions, support board and competitive intelligence efforts, and partner closely with our G&amp;A teams to enable scalable, data-driven growth.Location: This role is fully remote, and we’re excited about candidates interested in working within the North America time zones (Pacific Time - Eastern Time)<ul style="min-height:1.5em"><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/our-commitment-to-applicants/">Our Commitment to Applicants</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/culture-and-values-at-zapier/">Culture and Values at Zapier</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/learn/remote-work/">Zapier Guide to Remote Work</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct/">Zapier Code of Conduct</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/working-on-diversity-and-inclusivity/">Diversity and Inclusivity at Zapier</a></li></ul><h2>About You:</h2><ul style="min-height:1.5em"><li>This isn’t your first rodeo. You have 4+ years of FP&amp;A-specific experience,with a background in Big 4 Accounting, Investment Banking, or Management Consulting experience with meaningful ownership of operating expense areas - ideally R&amp;D or technical cost structures.</li><li>You understand financial modeling well. You have experience building bottoms up and high level financial models.</li><li>You understand how modern R&amp;D organizations operate. You can translate engineering, product, and infrastructure inputs into clear financial implications and trade-offs.</li><li>You’re energized by owning a process from A-Z. You take initiative, thrive in ambiguity, and enjoy seeing things through from scoping and modeling to execution and follow-through.</li><li>You’re resourceful. You love a challenge and always question the status quo. You are highly adaptive and enjoy getting creative to solve new problems.</li><li>You love data. You are innately curious, analyze everything, look for trends, and always forever truth-seeking. Experience writing SQL is a plus.</li><li>You care about the nitty gritty. You are detail-oriented, highly organized, understand priorities, and thrive in a fast paced environment.</li><li>You love to collaborate and coordinate. You’re comfortable driving cross-functional alignment and take pride in delivering high-quality work with minimal oversight.</li><li>You actively experiment with AI. You think critically about where automation and AI can meaningfully improve financial analysis, forecasting, and decision support.</li></ul><h2>Things You’ll Do:</h2><ul style="min-height:1.5em"><li>Own R&amp;D financial planning and analysis. Lead forecasting, budgeting, and variance analysis for R&amp;D spend, including headcount, cloud infrastructure (AWS), tooling, and AI-related costs.</li><li>Model and manage cloud &amp; infrastructure economics. Build and maintain models that explain cloud costs, key usage drivers, unit economics, and scaling behavior; partner with technical teams to improve cost visibility and efficiency.</li><li>Analyze and support AI investments. Evaluate and track AI-related spend (internal and vendor-based), assess ROI and trade-offs, and support decision-making as AI usage scales across the product and internal operations.</li><li>Drive strategic insights for R&amp;D leadership. Identify trends, risks, and optimization opportunities across R&amp;D spend, translating complex cost drivers into clear recommendations for leadership.</li><li>Develop scalable, decision-ready models. Build flexible models to support scenario planning, capacity planning, and long-term investment decisions tied to product growth and technical architecture.</li><li>Support executive and board-level reporting. Prepare clear, concise materials that explain R&amp;D performance, cloud and AI cost dynamics, and forward-looking implications for company strategy.</li><li>Improve tools, processes, and data quality. Enhance forecasting accuracy, automate reporting where possible, and improve how R&amp;D, cloud, and AI cost data flows into FP&amp;A systems and decision-making.</li></ul><h2>How to Apply</h2>At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct">code of conduct</a> provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/legal/data-privacy">review our privacy policy here</a>.Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:jobs@zapier.com">jobs@zapier.com</a>.<h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/document/d/1VzesvLsgVG2RDRPtGvBF8CbcB9ZA-Hsddg0P2ildBb8/edit"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.

Sr. Financial Analyst

<h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. Job Posted: 2/27/26Location: United StatesHi there!We’re looking for an experienced Accounting Manager to serve as our end-to-end owner of equity accounting — ensuring accurate accounting for stock-based compensation, modifications, secondary transactions, and other complex equity events under US GAAP.This role will also support our broader technical accounting needs by researching and implementing new accounting standards, supporting the annual audit, and rolling up your sleeves to assist with key areas of the monthly close, including fixed assets, intangible assets, and other general ledger areas.In this role, you’ll partner closely with Julia Munoz, Controller, to ensure our Accounting team remains GAAP compliant, maintains a 5-day close, and continues building forward-thinking automation solutions to modernize our processes in the AI era.This is a unique opportunity for a highly technical individual contributor who thrives without direct people management responsibilities and wants to drive meaningful change through automation, systems improvements, and strong technical accounting leadership.If you want to advance your career at a fast-growing, profitable, impact-driven company — read on.<ul style="min-height:1.5em"><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/our-commitment-to-applicants/">Our Commitment to Applicants</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/culture-and-values-at-zapier/">Culture and Values at Zapier</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/learn/remote-work/">Zapier Guide to Remote Work</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct/">Zapier Code of Conduct</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/working-on-diversity-and-inclusivity/">Diversity and Inclusivity at Zapier</a></li></ul><h2>About You:</h2><ul style="min-height:1.5em"><li>You’re a seasoned accounting professional. You have 5+ years of progressive accounting experience, including at least 3 years in audit (public or internal). You have deep experience navigating complex technical accounting areas, particularly equity and stock-based compensation under US GAAP.</li><li>You’re comfortable as a senior individual contributor. You don’t need direct reports to make an impact. You take ownership, operate independently, and lead through expertise and influence.</li><li>You have an automation mindset. You naturally look for ways to streamline, systematize, and eliminate manual processes. You’re energized by leveraging AI, system enhancements, and process redesign to build scalable accounting operations.</li><li>You’re technically strong and operationally grounded. You can draft clear, well-supported accounting memos, interpret new standards, and apply them in practice. At the same time, you’re comfortable jumping into the details of general ledger accounting when needed.</li><li>You collaborate effectively. You enjoy partnering across Strategic Finance, People, Engineering, and other cross-functional teams to ensure transactions are structured and recorded appropriately.</li><li>You communicate clearly in writing. Whether drafting a technical memo, documenting a process flow, or collaborating in Slack, you’re thoughtful, concise, and clear.</li><li>You’re analytical and pragmatic. You care about precision and internal controls, but you also understand materiality and know which issues require deep investigation.</li><li>You’re adaptable and resourceful. You enjoy solving complex problems and navigating ambiguity in a growing organization.</li><li>You’ve got the credentials. You are an active CPA.</li></ul><h2>Things You’ll Do:</h2><ul style="min-height:1.5em"><li>Serve as the equity accounting subject matter expert, ensuring all equity transactions — including stock-based compensation, modifications, secondary transactions, and new grant structures — are accounted for in compliance with US GAAP.</li><li>Partner cross-functionally on equity-related matters to ensure accurate data flow from source systems through financial reporting.</li><li>Own month-end close responsibilities for fixed assets, intangible assets, and other assigned areas, ensuring timely and accurate reporting within a 5-business-day close.</li><li>Drive process improvement and automation initiatives, leveraging NetSuite functionality, system integrations, AI tools, and workflow redesign to reduce manual effort and increase scalability.</li><li>Enhance ERP and subledger capabilities by identifying and implementing system improvements within NetSuite and related tools.</li><li>Support the preparation of consolidated financial statements and identify opportunities to improve efficiency and reduce close timelines.</li><li>Research and document technical accounting matters, including new accounting pronouncements, and assess their impact on the company.</li><li>Assist in the preparation and review of audit schedules and serve as a key point of contact for auditors on equity and other technical areas.</li><li>Monitor and strengthen internal controls, including segregation of duties, and help implement a version 1 controls matrix to formalize our control environment.</li><li>Support the Controller and VP of Accounting on strategic initiatives, special projects, and cross-functional company priorities.</li></ul><h2>How to Apply</h2>At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct">code of conduct</a> provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/legal/data-privacy">review our privacy policy here</a>.Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:jobs@zapier.com">jobs@zapier.com</a>.<h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/document/d/1VzesvLsgVG2RDRPtGvBF8CbcB9ZA-Hsddg0P2ildBb8/edit"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.

Accounting Manager

<h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. Job Posted: 2/27/26Location: United States Hi there!We’re looking for an Accountant to join the Accounting team at Zapier, with a focus on cash, revenue, and prepaids — three of the most critical areas of our financial operations.Zapier’s on a mission to make everyone more productive at work and has helped millions of people build businesses through automation. Our next Accountant will report to Luis Ulloa and play a key role in maintaining accurate financial records, supporting our month-end close, and helping us continue to build scalable processes as we grow.This is an excellent opportunity for an early-career accounting professional who has a strong foundation in debits and credits, wants meaningful ownership, and is eager to grow within a fast-paced SaaS environment.If you're looking to build your career at a profitable, impact-driven, automation-first company — read on.<ul style="min-height:1.5em"><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/our-commitment-to-applicants/">Our Commitment to Applicants</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/culture-and-values-at-zapier/">Culture and Values at Zapier</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/learn/remote-work/">Zapier Guide to Remote Work</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct/">Zapier Code of Conduct</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/working-on-diversity-and-inclusivity/">Diversity and Inclusivity at Zapier</a></li></ul><h2>About You:</h2><ul style="min-height:1.5em"><li>You have a strong accounting foundation. You hold a degree in Accounting (or equivalent) and have 2+ years of experience in an accounting or general ledger role. You’re confident in debits and credits and understand how transactions flow through the financial statements.</li><li>You’re ready for ownership. You’re excited to take responsibility for critical areas like cash and revenue while continuing to learn and grow under strong mentorship.</li><li>You manage your time well. You can juggle recurring responsibilities (like daily cash and revenue work) alongside monthly close tasks. You prioritize effectively, meet deadlines, and know when to escalate issues rather than getting stuck.</li><li>You communicate clearly and proactively. You’re comfortable working cross-functionally and asking thoughtful questions when something doesn’t look right. You respond promptly and professionally and can clearly document your work.</li><li>You’re resourceful and coachable. When you encounter something new, you research, ask questions, and leverage available tools — but you also recognize when it’s time to involve your manager.</li><li>You care about accuracy. You enjoy reconciling accounts, investigating discrepancies, and ensuring transactions are recorded correctly. You’re detail-oriented but developing your ability to see the broader business impact.</li><li>You enjoy improving processes. You’re not satisfied with just completing tasks — you look for opportunities to automate, streamline, and make processes more efficient, especially in an automation-driven environment like Zapier.</li></ul><h2>Things You’ll Do:</h2><ul style="min-height:1.5em"><li>Own the recording and reconciliation of cash transactions across multiple entities and currencies, ensuring completeness and accuracy.</li><li>Reconcile bank accounts and payment processors to NetSuite, investigate discrepancies, and maintain strong cash visibility throughout the month.</li><li>Support daily revenue operations by reconciling payment processor reports, ensuring revenue data is complete, and assisting in running revenue recognition processes.</li><li>Record and reconcile prepaid expenses and related amortization schedules, helping ensure accurate expense recognition over time.</li><li>Partner cross-functionally with Payroll, Tax, AP, and other teams to ensure cash and revenue-related transactions are recorded accurately.</li><li>Support the month-end close process, including preparing reconciliations, investigating fluctuations, and explaining account variances.</li><li>Assist with interim and annual audits by preparing schedules and providing supporting documentation for your assigned areas.</li><li>Contribute to process improvement initiatives, leveraging Zapier’s own automation tools, AI tools and other systems to drive efficiencies.</li><li>Work within NetSuite, FloQast, Excel, Chargebee and Google Sheets to perform your responsibilities and maintain strong documentation.</li><li>Support ad-hoc projects and cross-functional initiatives as the company continues to grow.</li></ul><h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/document/d/1VzesvLsgVG2RDRPtGvBF8CbcB9ZA-Hsddg0P2ildBb8/edit"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.

Accountant, General Ledger

<h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. Job Posted: March 4, 2026Location: Americas (North, Central, and South America)Hi there!Zapier is leading the way in AI automation. We’ve helped small businesses increase productivity and serve their customers better through an extensive platform of integrations, robust workflow automations, and practical AI applications. As we continue our mission to make automation work for everyone, our current focus is to unlock that vast potential within Enterprise customers—organizations comprising dozens, hundreds, or even thousands of employees. These companies already recognize the value of automation; we are now empowering them to implement it at scale, ensuring control, visibility, and confidence in their chosen tools.The Asset Management team sits within Zapier’s Enterprise zone and is responsible for building the systems that make every Zapier asset, across products and workspaces, discoverable, governable, and portable. This work is central to Zapier’s multi-product strategy and directly shapes how enterprise customers manage, transfer, and govern their automation at scale. Engineering here sits close to customer outcomes and has a direct impact on premium plan sales and strategic enterprise deals.We’re looking for a Senior Frontend Engineer who is passionate about solving complex problems, delivering new value to customers, and changing the future of automation for some of the largest companies in industry.<ul style="min-height:1.5em"><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/our-commitment-to-applicants/">Our Commitment to Applicants</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/culture-and-values-at-zapier/">Culture and Values at Zapier</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/learn/remote-work/">Zapier Guide to Remote Work</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct/">Zapier Code of Conduct</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/working-on-diversity-and-inclusivity/">Diversity and Inclusivity at Zapier</a></li></ul><h2>About You</h2>We know great engineers come from a range of backgrounds and career paths. You’ll be successful in this role if:<ul style="min-height:1.5em"><li>You're a proven SaaS frontend builder. You have deep experience designing, developing, and maintaining complex mission-critical user interfaces. You're fluent in React and TypeScript, have strong opinions about component architecture, and know how to build systems that scale. Frontend craft is where you go deep, but you're comfortable following the work wherever it leads.</li><li>You work through AI agents, not alongside them. Your daily development workflow is built around directing and reviewing agent-written code, not writing it by hand. You have opinions about which models to use for which tasks, you've hit real failure modes and built mitigations, and your workflow is actively evolving. Bonus: you use multi-agent patterns, enable others on your team to build faster with AI, or have scaled AI impact beyond yourself.</li><li>You're not afraid to leave the frontend. When a problem traces back to an API contract, a backend service, or another team's repo, you follow it there and fix it rather than file a ticket and wait. You've shipped features end-to-end, opened PRs outside your lane, and done it without asking for permission.</li><li>You bridge design and engineering. You have a strong visual sensibility and can hold your own in a design conversation. You know when to push back on a design for technical reasons and when to push back on a technical constraint for user experience reasons. You're a collaborator, not a handoff recipient.</li><li>You work close to the customer. You don't wait for product specs or UX research to tell you what to build. You pull customer tickets, talk to CSMs, review feedback, and use that context to drive what you ship. You think in milestone slices: what's the smallest thing I can get into production that moves us forward and teaches us something?</li><li>You ship through ambiguity. When there's no spec, no designs, and no clear path forward, your first instinct is to gather customer evidence, break the problem into a narrow first slice, and get rough working software into production within days, not weeks. You use working prototypes to drive alignment with stakeholders rather than waiting for consensus before building. You treat discarded work as a fast learning loop, not a loss.</li><li>You own your work and yourself. You take initiative without waiting for permission and you ship fast and share early. But you also own your mistakes, your gaps, and your role in friction, openly. You say "I don't know" and "I was wrong" out loud, early, and without shame. You hold yourself to a high standard and can articulate where you've fallen short, not just where you've succeeded.</li><li>You communicate proactively in an async-first culture. You manage up and across, flagging risks, surfacing decisions, and keeping stakeholders informed without being asked. You use written artifacts, working demos, and rough prototypes as your primary communication tools, not meetings.</li><li>You believe enterprise can move fast. You've seen (or are excited to prove) that shipping to enterprise customers doesn't have to mean slow, waterfall-style cycles. You know how to balance compliance, security, and rollout considerations with tight iteration loops and rapid customer feedback. You see enterprise constraints as interesting design problems, not reasons to slow down.</li></ul><h2>Things You'll Do:</h2><ul style="min-height:1.5em"><li>Build intuitive, unified interfaces for organizing, transferring, and governing assets across accounts and products</li><li>Design and implement BFF and API layers that feed multiple frontend surfaces, built to be componentized and reused consistently across Zapier's entire product expression</li><li>Embed AI technology into core product experiences to proactively surface account management insights and suggestions</li><li>Drive technical alignment with senior leaders and stakeholders across the organization</li><li>Collaborate closely with Design and Product to balance polish with pace, and ship iterative solutions that move the business forward</li><li>Tackle challenges in data standards, compliance workflows, and cross-product integrations</li><li>Deliver fast-paced solutions and POCs, prioritizing impact while balancing short-term execution with long-term technical vision</li></ul><h2>How to Apply</h2>At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct">code of conduct</a> provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/legal/data-privacy">review our privacy policy here</a>.Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:jobs@zapier.com">jobs@zapier.com</a>.<h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/document/d/1VzesvLsgVG2RDRPtGvBF8CbcB9ZA-Hsddg0P2ildBb8/edit"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.

Sr. Frontend Engineer (Enterprise zone)

<h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. Job Posted: 3/10/2026Location: AmericasHi there!We’re looking for a Pre-sales Solutions Architect to join our Sales team at Zapier. In this role, you'll partner with the team to help develop our go-to-market strategy and close key customer accounts. You’ll take advantage of a significant head start: Zapier is a leader in the automation space, with proven product-market fit and strong sales traction.You’ll be selling a product that is consistently a preferred choice in the market. As an early Solutions Engineer at Zapier, you’ll have the unique opportunity to further expand our impact by building on our success. This role is a blend of technical consulting, solution development, and direct sales collaboration.🛠️ Educate our customers as a trusted advisor to their automation and integration efforts. You will become an expert on automation workflows and consult with top product and engineering leaders on how Zapier can help achieve major business goals. Your technical acumen and consultative selling approach will position you as a critical resource for decision-makers.🏁 Bring accounts to technical close. You’ll navigate complex, multi-party sales and design joint integration architectures with our customers' Engineering teams. You will help buyers understand how Zapier can streamline their operations and fit seamlessly into their existing technical stack with minimal effort.🧭 Partner with our Growth, Engineering, and Product teams. As the primary conduit between go-to-market and Engineering, you’ll gather and prioritize feedback from prospective customers. Your insights will influence our product roadmap, and you will collaborate with our Growth team to ensure smooth deployments and ongoing customer success.If you want to advance your career at a fast-growing, profitable, impact-driven company, read on…<ul style="min-height:1.5em"><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/our-commitment-to-applicants/">Our Commitment to Applicants</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/culture-and-values-at-zapier/">Culture and Values at Zapier</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/learn/remote-work/">Zapier Guide to Remote Work</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct/">Zapier Code of Conduct</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/working-on-diversity-and-inclusivity/">Diversity and Inclusivity at Zapier</a></li></ul><h2>Things You’ll Do:</h2><ul style="min-height:1.5em"><li>Take a consultative approach to deeply understand your customers’ technical needs and pain points, and present tailored, insightful solutions using Zapier’s Enterprise Automation platform.</li><li>Drive revenue for Zapier by positioning Zapier as an integral part of customers’ business strategy through value-driven proof-of-concepts, customized demos, and solution discussions.</li><li>Collaborate with cross-functional teams including Engineering, Product, and Customer Success to develop integration architectures and long-term adoption strategies.</li><li>Advocate for customers and influence the product roadmap, ensuring Zapier’s platform evolves to meet the needs of enterprise customers.</li></ul><h2>About You:</h2><ul style="min-height:1.5em"><li>Experience: 8+ years in technical pre-sales at B2B SaaS companies or customer-facing technical consulting roles that involve biz-and-tech-line relationship management and driving business goals with a technical lens.</li><li>Technical Acumen: You are familiar with core computing concepts and have implemented technical projects during your career. You are OK getting into the weeds with technical implementations, assisting customers with their builds, and strategically scoping/ intaking customer requirements as part of a pre-sales process. You are comfortable advising architectural best-practices to senior technical stakeholders, and managing expectations relative to product capabilities and customer requirements.</li><li>Consultative Approach: You excel at understanding customer needs and providing innovative solutions. You are comfortable sitting in a room in-person, and advising both technical and non-technical stakeholders on their desired projects. You have experience driving change and helping customers to reach their goals within the boundaries of ‘what is possible. You understand how to position Zapier as an integral part of a company’s broader business strategy, helping them see the long-term value of automation and integration.</li><li>Relationship Building &amp; Nurturing: You know how to quickly build and maintain senior-level relationships, establishing trust with both business and technical teams. You nurture long-term, partner-centric solutions and roadmaps, aligning your advice with their broader goals, rather than only focusing on immediate wins for Zapier. You understand that impactful, lasting work is built over time.</li><li>Adaptability &amp; Problem Solving: You thrive in dynamic, evolving environments. You take a hands-on approach to solving problems and deliver creative, scalable solutions. When faced with new challenges, you are quick to learn and adapt.</li><li>Technical Innovation &amp; Mentorship: You’re a fast-moving technical innovator who enjoys sharing knowledge. Whether through 1:1 mentorship or detailed documentation, you actively help others grow their expertise. You’ve consistently learned new skills to better advise partners in unforeseen situations and continually improve your own expertise.</li><li>Cross-Functional Collaboration: You work seamlessly across teams, partnering with Growth, Engineering, and Product to ensure customer success from pre-sale to post-deployment. You gather insights from customers and prioritize feedback that influences the product roadmap.</li><li>Data-Driven Approach: You know how to leverage both quantitative and qualitative data to craft technical plans that deliver the most impact. Whether researching external market data, internal metrics, or investigating partner sites and marketplaces, you have the ability to piece together valuable insights to drive decisions.</li><li>Self-Motivated: You thrive in environments with ambiguity, driven by a strong personal desire to learn and achieve.</li><li>AI Fluency: You’ve used AI tooling for work or personal use—or you are willing to dive in and learn fast. You explore new tools, workflows, and ideas to make things more efficient, and are eager to deepen your understanding of AI and use it regularly.</li></ul>Nice to Have:<ul style="min-height:1.5em"><li>Proven Success in Sales: You’ve demonstrated success in closing 6 figure software deals and can quickly develop and maintain relationships with senior stakeholders, ensuring that sales and technical integration efforts align with business goals.</li></ul><h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/document/d/1VzesvLsgVG2RDRPtGvBF8CbcB9ZA-Hsddg0P2ildBb8/edit"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.

Pre-Sales Solutions Architect

<h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. Job Posted: 03/10/2026Location: USA &amp; CanadaLevel: IC3 or IC4Zapier’s mission is to make automation and AI accessible to everyone. Our enterprise customers are adopting automation as a strategic capability, not just a tool. They need expert partners who can help them orchestrate processes, unlock new use cases, and scale their impact.We’re looking for an Automation Strategist to join our Customer Success organization as the core role working with customers on our enterprise plan. This role blends strategic advisory, orchestration design, and value-focused relationship expansion. As an Automation Strategist, you will help customers shape their automation strategy, identify and deploy high-value use cases, and guide them toward meaningful AI-enabled transformation.This role moves beyond classic Customer Success, focusing on consulting, systems thinking, orchestration, executive alignment and continuous value discovery, rooted in our team’s mission of delivering value through clarity, impact, curiosity, and approachable expertise.About You<ul style="min-height:1.5em"><li>You see opportunity in ambiguity and building things that scale<ul style="min-height:1.5em"><li>You experiment, learn quickly, and iterate openly, unafraid to make, and revise, bets.</li><li>You enjoy creating playbooks as much as running them.</li><li>You appreciate that each customer is unique, yet you build frameworks that scale across them.</li></ul></li><li>You’re a strategic, customer-centric problem solver.<ul style="min-height:1.5em"><li>You’re relentlessly focused on the outcome and willing to learn new approaches or challenge the status quo to deliver value for our enterprise customers.</li><li>With 5+ years in SaaS (customer success, consulting, solutions, enterprise product or similar process and system strategy roles), customers see you as a valuable extension of their team</li><li>You have thoughts on how modern businesses should operate, including where inefficiencies hide and how automation + AI unlock leverage.</li><li>You can operate across audiences, from executive sponsors to execution teams running sprint-style projects.</li></ul></li><li>You connect business goals to product solutions<ul style="min-height:1.5em"><li>You’re skilled at discovering what customers actually need (not just what they say),</li><li>You communicate automation value in terms of ROI, efficiency, scalability, and risk reduction</li><li>You think in systems, logic, and orchestration frameworks, but don’t get bogged down in technical details.</li><li>You own the outcome, project managing stakeholders internally (TAM, product, support) and externally (customer execution teams, Line of Business Leaders) to deliver realized, quantifiable value.</li></ul></li></ul><ul style="min-height:1.5em"><li>You’re an exceptional communicator<ul style="min-height:1.5em"><li>You communicate strategy and insights with clarity, empathy, and precision.</li><li>You know when to use async vs. live to balance ideal outcomes and speed, employing Slack, email, workshops, executive briefings, texts, and standups.</li><li>You leverage automation and AI yourself to execute with clarity, speed, and alignment..</li></ul></li><li>Data guides your decisions.<ul style="min-height:1.5em"><li>You interpret usage patterns, account signals, and customer behavior to inform strategy.</li><li>You collaborate with data science and RevOps to shape MVP → mature data products and workflows.</li><li>You combine early data signals with strong first principles thinking to make decisions and evaluate progress.</li></ul></li><li>You embody our cultural anchors<ul style="min-height:1.5em"><li>You lead customer engagements with clarity, dependability, approachable expertise, focusing on delivery meaningful value.</li><li>Internally you exercise good judgement and demonstrate our values of collaboration with purpose, accountability, recognition.</li></ul></li></ul>What You’ll Do<ul style="min-height:1.5em"><li>Guide Customers’ Automation Strategy<ul style="min-height:1.5em"><li>Build deep relationships that uncover goals, challenges, and priorities.</li><li>Advise on automation governance, best practices, and cross-functional program structure, process and design.</li><li>Help customers set goals and adopt AI-orchestrated processes across lines of business.</li></ul></li><li>Discover and Deploy High-Value Use Cases<ul style="min-height:1.5em"><li>Identify impactful automation opportunities through exec alignment, influencer mapping, and citizen-developer input.</li><li>Work with customer stakeholders, SAs and TAMs to co-design implementation patterns that ensure scalability and long-term success.</li><li>Translate business problems into orchestration strategies that deliver measurable value.</li><li>Capture the prior state and descriptive metrics that help you quantify the impact of the work.</li></ul></li></ul><ul style="min-height:1.5em"><li>Drive Customer Outcomes<ul style="min-height:1.5em"><li>Demonstrate ROI and unlock new value paths through expanded automation usage.</li><li>Accelerate renewal and expansion by deepening customer maturity and outcomes.</li></ul></li><li>Collaborate Across Zapier<ul style="min-height:1.5em"><li>Partner with Sales, Support, Product, and others to deliver a unified customer experience.</li><li>Share insights that influence roadmap decisions, positioning and GTM strategy</li></ul></li><li>Build a World-Class Program<ul style="min-height:1.5em"><li>Help scale the methodologies, frameworks, and assets that define automation strategy at Zapier.</li><li>Do the best work of your life as we build Zapier for Enterprise from a subset of the business to the default choice of enterprises globally</li></ul></li></ul>How to Apply At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We’re looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional. Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process. After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter! Zapier is an equal-opportunity employer and we’re excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone’s identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our <a target="_blank" rel="noopener noreferrer" href="https://zapier.com/jobs/zapier-code-of-conduct">code of conduct</a> provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws. Zapier prioritizes the security of our customers’ information and is dedicated to adhering to all applicable data privacy laws. You can <a target="_blank" rel="noopener noreferrer" href="https://zapier.com/legal/data-privacy">review our privacy policy here</a>. Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact <a target="_blank" rel="noopener noreferrer" href="mailto:jobs@zapier.com">jobs@zapier.com</a>.<h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/document/d/1VzesvLsgVG2RDRPtGvBF8CbcB9ZA-Hsddg0P2ildBb8/edit"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.

Automation Strategist

<h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. Job Posted: 3/10/2026Location: North AmericaHi there!The Business Operations (BizOps) team shapes strategy, drives cross-functional execution, and delivers insights that accelerate decision-making and impact.We’re hiring a Sr. Business Operations Associate to work across teams on high-priority initiatives. In this role, you’ll partner with senior BizOps leaders and cross-functional stakeholders to solve complex problems, lead strategic projects, surface actionable insights, and build systems that help Zapier move faster and operate more effectively.We’re looking for a sharp, end-to-end problem solver who can shape your work to maximize impact, shift between strategy and execution, and drive meaningful progress across teams. You bring a systems mindset, thrive in ambiguity, and proactively shape outcomes, not just execute tasks. You’ll also leverage AI and automation to test ideas and continuously improve how we work.<ul style="min-height:1.5em"><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/our-commitment-to-applicants/">Our Commitment to Applicants</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/culture-and-values-at-zapier/">Culture and Values at Zapier</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/learn/remote-work/">Zapier Guide to Remote Work</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct/">Zapier Code of Conduct</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/working-on-diversity-and-inclusivity/">Diversity and Inclusivity at Zapier</a></li></ul><h2>About You</h2><ul style="min-height:1.5em"><li>You’re a business-minded generalist with 4+ years of experience in business operations, strategy, consulting, strategic finance, or a similar analytical role.</li><li>You think in terms of impact. You identify high-leverage opportunities, prioritize effectively, and sequence work to maximize outcomes. As conditions change, you adapt quickly, surface risks early, and keep stakeholders focused on what matters most.</li><li>You’re comfortable in ambiguity. You bring structure to open-ended problems, define clear approaches, and drive toward concrete outcomes without waiting for perfect clarity.</li><li>You have strong systems judgment. You connect dots across teams, get to root causes, and design durable solutions—not just one-off fixes.</li><li>You’re fluent with AI and automation. You use tools like Zapier, ChatGPT, Claude, Cursor, and others to explore ideas, analyze data, pressure-test thinking, and move faster.</li><li>You operate with ownership. You’re comfortable driving cross-functional work forward, influencing without authority, and making reasoned decisions with imperfect information.</li><li>You’re resourceful and action-oriented. You ask sharp questions, self-serve data, and translate insights into clear recommendations that drive action.</li><li>You communicate with purpose. Your writing and stakeholder communication are clear, concise, and tailored to your audience.</li><li>Bonus (not required, but nice to have):</li><li>You operated effectively in high-growth SaaS or technology environments. You bring pattern recognition from fast-scaling companies and apply it to evolving operational challenges.</li><li>You partnered directly with senior leaders and executives. You have experience navigating high-stakes projects and communicating at the highest levels to influence strategic decisions.</li><li>You’ve worked across multiple functions. You connected dots across teams from different domains and used cross-functional context to shape stronger, more integrated solutions.</li><li>You have a clear POV on how AI can reshape business. You’ve translated emerging capabilities into practical applications that create leverage and improve how teams operate.</li></ul><h2>Things You'll Do</h2>In this role, you'll flex across strategy and execution to help the team and the company move faster and smarter. You'll lead initiatives that span multiple functions, require strong analytical thinking, and demand crisp communication.While projects will vary, past Sr. Business Operations Associates have led high-impact initiatives such as:<ul style="min-height:1.5em"><li>Building and operationalizing our first customer migration program</li><li>Developing and executing strategies to address unauthorized resellers</li><li>Leading end-to-end customer policy change management</li></ul>You’ll manage multiple projects concurrently, typically within the same domain, over a 1–2 quarter horizon before transitioning to new initiatives or supporting additional areas.Zapier is a fast-paced, remote-first company. No two weeks will look exactly the same, but you’ll regularly:<ul style="min-height:1.5em"><li>Lead or support high-impact, cross-functional initiatives from early problem framing through strategy, planning, and execution.</li><li>Use AI, data, and research to shape decisions. Build prototypes, generate insights, and frame recommendations that influence direction, investment, and prioritization.</li><li>Design and implement operating models within your project scope, including alignment rituals, ownership structures, and goal tracking to drive clarity and accountability.</li><li>Write high-quality communications, including executive summaries, strategy docs, and updates, that clarify priorities and accelerate decision-making.</li><li>Partner with leaders and teams to facilitate decisions, navigate trade-offs, and unblock execution across critical initiatives.</li><li>Improve how we work by evolving playbooks, streamlining collaboration models, and experimenting with new ways of driving effectiveness.</li></ul><h2>How to Apply</h2>At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct">code of conduct</a> provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/legal/data-privacy">review our privacy policy here</a>.Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:jobs@zapier.com">jobs@zapier.com</a>.<h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/document/d/1VzesvLsgVG2RDRPtGvBF8CbcB9ZA-Hsddg0P2ildBb8/edit"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.

Sr. Business Operations Associate

<h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. Zapier is on the lookout for a talented Engineering Manager to lead our Partner Solutions team. This team sits squarely within Zapier’s external platform — the suite of APIs, SDKs, and embedding tools that allow others to extend Zapier’s automation platform beyond <a target="_blank" rel="noopener noreferrer nofollow" href="http://zapier.com">zapier.com</a>. <a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.zapier.com/powered-by-zapier/">The APIs</a> specifically are at the heart of this team’s ownership; think the public APIs that let an external group embed automation into their own product.You’ll lead our technical team with a focus on taking full ownership of the team’s engineering strategy — not just executing what’s handed to you, but shaping it. The team's work directly impacts how partners grow with Zapier, how they retain their own users, and how automation gets embedded into the products millions of people use every day. If you’re excited about platform products, API design, and working at the intersection of Zapier and its partner ecosystem, this is your role.<h2>About You</h2><ul style="min-height:1.5em"><li>You operate with full ownership. You have a proven track record of leading engineering teams with a clear focus on delivery and impact. You support and grow your team while enabling them to drive technical decisions, and you partner closely with product to align your team’s work with company strategy. You lead with clarity and create space for others to lead.</li><li>You have strong technical depth and breadth. We span multiple domains within the external platform. You have the technical range to go deep where it matters, provide meaningful guidance across different workstreams, and earn credibility with engineers through substance. You’re comfortable staying technically engaged despite not being the IC.</li><li>You understand what it means to build platform products for external partners. Whether from a previous role in a B2B platform, an API product, or a role working directly with partners or enterprise customers, you bring genuine empathy for the partner experience.</li><li>You are a proactive cross-functional operator. You independently identify the stakeholders your team’s work affects and build those relationships before they become blockers. You rally the team and partners around cross-functional projects, proactively solicit feedback on team plans, and ensure your team is well-represented across the zone and the org.</li><li>You develop your people. You build high-performing teams through consistent, actionable feedback and genuine investment in IC growth and career development.</li><li>You have excellent communication skills. Zone and engineering leadership can rely on you for accurate, well-scoped updates on team direction and progress. You regularly work with engineers and stakeholders from various disciplines, balancing engineering concerns with product needs, and you help build understanding around difficult decisions.</li><li>You champion frequent deployments and experimentation. You believe in shipping regularly and improving through real-world feedback. You foster a culture of experimentation, rapid learning, and continuous improvement.</li><li>You put users and partners first. Your decisions and leadership are guided by the needs of the developers and partners who build on Zapier’s platform. You build relationships across teams and influence technical decisions for the ecosystem’s benefit.</li></ul><h2>Things You’ll Do</h2><ul style="min-height:1.5em"><li>Lead and develop a team of 4–7 engineers, providing technical direction, mentorship, and career growth opportunities</li><li>Own the engineering strategy for Partner Solutions; shaping it in collaboration with your PM and zone leadership, then driving its execution with full accountability</li><li>Build deep technical understanding across the team’s domain: the Powered by Zapier API surface, embedding solutions (Workflow Element, Zap creation, Action Runs), Managed Authentication, Zap Templates, Sponsor User Automation, and AI workflow features</li><li>Work with the engineering team to make, evaluate, and advocate for architectural decisions that align with Zapier’s vision and technical standards</li><li>Collaborate across engineering teams to evaluate and inform technical decisions, creating alignment and removing blockers for the team’s roadmap</li><li>Proactively identify stakeholders impacted by the team’s work, including partner-facing and internal teams and build those cross-functional relationships independently</li><li>Champion problem-solving by identifying technical challenges and improving engineering processes</li><li>Be a close partner with product to tackle partner and user problems effectively, and align the team closely to the roadmap.</li><li>Communicate effectively to lead your team and keep leadership informed on progress through one-on-ones, team meetings, and leadership updates</li><li>Set clear performance expectations for engineers and support their growth to meet those goals</li><li>Foster a culture of experimentation, rapid learning, and continuous improvement</li></ul><h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/document/d/1VzesvLsgVG2RDRPtGvBF8CbcB9ZA-Hsddg0P2ildBb8/edit"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.

Engineering Manager, Partner Solutions

Sr. Fullstack Engineer - Identity Platform

<h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. <h2>Hi there!</h2>We’re open to hiring this role at either the Manager or Senior Manager level. We’re optimizing for Senior Manager scope, so the JD below leans in that direction, but if you’re a strong Manager candidate who brings something exceptional, we’d love to meet you. Both levels will be considered throughout the process.Support at Zapier is in the middle of an exciting transformation. We're scaling our Enterprise business and rebuilding how support operates around AI and this role sits at the center of both. You'll lead a team of Technical Support Specialists with your working hours aligned to the Pacific (PST) timezone, reporting to the Director of Global Support. At the Senior Manager level, your accountability extends across Global Support, not just your direct team. You'll own AI transformation initiatives, operate as a strategic partner to the Director, and build the cross-functional credibility that makes Support a real partner to Product, Build, and Go-To-Market.At either level, you bring deep customer centricity, a genuine bias for action, and a track record of building with AI, not just using it.<a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/our-commitment-to-applicants/">Our Commitment to Applicants</a> • <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/culture-and-values-at-zapier/">Culture and Values at Zapier</a> • <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/learn/remote-work/">Zapier Guide to Remote Work</a> • <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct/">Zapier Code of Conduct</a> • <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/working-on-diversity-and-inclusivity/">Diversity and Inclusivity at Zapier</a>This role is open to candidates globally — not just the US and Canada. What matters is that you're available during Pacific Time core hours and based in a country where we're set up to hire. If you're unsure whether your location qualifies, we'll confirm that during the process.<h2>About You</h2><ul style="min-height:1.5em"><li>You bring 6-8+ years of experience leading customer support teams in a SaaS or tech environment. You’ve built accountability systems, coached people toward independence, and developed talent intentionally. Your team feels the difference. Experience leading other managers is a plus.</li><li>You’ve built with AI: you can point to real examples where you’ve applied AI solutions to solve real operational and customer experience problems.</li><li>You connect support operations to business outcomes. You understand how queue health, support ticket deflection, and proactive support programs connect to ARR, retention, and cost efficiency, and you use that lens to make decisions, not just report on them.</li><li>You’re decisive and default to action. You don’t need every variable resolved before you move, and you know that waiting for certainty is usually the riskiest call.</li><li>You have deep fluency in support operations: workforce management, capacity planning, SLA management, and queue health metrics. You know what good looks like and you know how to get there.</li><li>You make your team’s work visible and build genuine cross-functional trust. Other teams come to you for the customer perspective when they’re making decisions, not just when there’s a problem.</li><li>You communicate clearly and proactively in async, distributed environments. Your team and your stakeholders always know where things stand.</li><li>At the Senior Manager level: You’ve operated as a strategic partner to senior leadership. You’re comfortable owning strategy work, stepping into Sr. Leader conversations, and holding organizational context across a broader team.</li></ul><h2>Things You’ll Do</h2><ul style="min-height:1.5em"><li>Lead and develop a team of 8+ Technical Support Specialists with clear goals, documented expectations, and coaching systems that build self-sufficiency, not dependency on you. Own the full talent lifecycle: hiring, onboarding, performance, and development. This role starts with IC management only, but a Senior Manager here develops the leaders around them too, not just their direct team.</li><li>Spend a minimum of 2 hours per week in customer-facing queues to stay directly connected to the customer experience and maintain product knowledge.</li><li>Own 1 to 2 AI or automation initiatives per half, from defining the opportunity to measuring business impact. Use Zapier’s own products to reduce ticket volume, redesign workflows, and free up capacity for more proactive support work. Set the tone that experimentation and iteration are core to the job, not a distraction from it. Stay plugged into what’s happening in AI across the company and industry, identify where Global Support can lead, learn, or plug in, and bring it back to the team.</li><li>Hold accountability for your team’s queue performance and the operational health of Global Support as a whole. Partner with Workforce Management to model capacity scenarios and respond dynamically to volume shifts.</li><li>Partner with Support Operations on support ticket deflection and self-service improvements, with a clear eye on the downstream impact on cost and revenue. Drive proactive support programs like churn prevention, onboarding health checks, and high-touch retention moments that keep Support ahead of problems, not behind them.</li><li>Represent Global Support across the business and be a proactive voice for the customer. Make Support’s work visible: share what you’re learning, what’s working, and what’s coming. Build genuine trust outside Support so other teams turn to you for the customer perspective when making product and GTM decisions, not just when there’s a problem.</li><li>Build strong relationships with peer managers and stakeholders. Take a first-team approach to problem-solving and lead your team through change with clear communication and readiness.</li><li>Apply DIBE practices actively in hiring, coaching, and day-to-day leadership. Build and maintain an inclusive team environment, measured semi-annually in the engagement survey.</li><li>At the Senior Manager level: Work alongside the Director to co-develop team-wide strategy, set priorities, align on resource allocation, and drive initiatives from idea to outcome. Translate org goals into clear team direction connected to ARR, retention, and cost efficiency. Proactively flag misalignment before it becomes a blocker.</li></ul><h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/document/d/1VzesvLsgVG2RDRPtGvBF8CbcB9ZA-Hsddg0P2ildBb8/edit"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.

Manager/Sr. Manager, Global Support

<h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. Location: NAMER / EMEA (Remote)<h2>Hi there!</h2>Zapier is looking for a Manager, Machine Learning &amp; AI to lead our AI Platform team within the Data organization. AI is at the core of how Zapier helps customers automate work - powering everything from established AI/ML-driven experiences to new experiments that push what’s possible with LLMs and agents. This is an exciting moment to join: we’re scaling proven AI capabilities while also building the next generation of AI features, which means there’s real impact today and meaningful greenfield work ahead.The AI Platform team builds the shared foundations that make it faster and safer for product teams to ship AI/ML-powered experiences: model runtime and serving patterns, LLMOps/MLOps tooling, evaluation harnesses, feature and data access patterns, reliability and cost controls, and developer workflows. You’ll lead a team of ML/AI engineers focused on enablement at scale, partnering closely with applied ML teams and product engineering to turn cross-cutting needs into reusable primitives, platforms, and golden paths - so Zapier can ship AI features quickly without compromising safety, reliability, or cost.<ul style="min-height:1.5em"><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/our-commitment-to-applicants/">Our Commitment to Applicants</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/culture-and-values-at-zapier/">Culture and Values at Zapier</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/learn/remote-work/">Zapier Guide to Remote Work</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct/">Zapier Code of Conduct</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/working-on-diversity-and-inclusivity/">Diversity and Inclusivity at Zapier</a></li></ul><h2>About you</h2><ul style="min-height:1.5em"><li>You have 5+ years of experience in Machine Learning / AI and have shipped production systems end-to-end (from design, launch, iteration, monitoring/on-call).</li><li>You have experience leading engineers (people management or clear team-lead responsibility), and you coach through feedback, delegation, and career development.</li><li>You can translate ambiguous goals into a prioritized roadmap with milestones, measurable outcomes, and clear ownership.</li><li>You have built or operated platform / infrastructure / tooling used by other teams (internal platforms, ML platforms, data platforms, evaluation/experimentation platforms, or similar).</li><li>You have strong software engineering fundamentals (clean, testable code; CI/CD; operational readiness; reliability and incident response).</li><li>You understand ML/LLM system design well enough to guide decisions on serving patterns, evaluation/quality gates, observability, safe rollouts, and cost controls.</li><li>You’re effective at stakeholder management at scale: you build trust across dozens of teams (not just a handful of close partners), align on clear interfaces and contracts, and drive broad adoption through documentation, enablement, and pragmatic support.</li><li>You have strong product judgment and are comfortable saying no: you push back on low-leverage requests, prioritize work that compounds across teams, and communicate tradeoffs clearly and respectfully.</li><li>You balance speed, safety, reliability, and cost, and you default to shipping “works simply” solutions and iterating based on learnings.</li><li>You communicate clearly with both technical and non-technical audiences, making tradeoffs, progress, and impact easy to understand.</li><li>You use AI in your work today — not occasionally, but as part of how you operate at a high level. You can point to workflows you’ve built, how your approach has evolved through iteration, and the impact on quality, efficiency, and experience — while intentionally applying AI for the right outcomes, setting a high bar for outputs, and taking ownership of what ships. </li></ul><h2>Things you’ll do</h2><ul style="min-height:1.5em"><li>Lead the AI Platform team: hire, coach, and develop ML/AI engineers; run team rituals; manage performance; and build a strong, inclusive team culture.</li><li>Deliver platform outcomes that help product teams ship AI faster and more safely: paved roads, reusable libraries/services, standard patterns, and clear developer documentation.</li><li>Own the AI Platform roadmap with your PM partner, translating cross-team needs into a prioritized plan with clear tradeoffs, measurable adoption, and business impact.</li><li>Partner cross-functionally with product teams, Applied AI/ML teams, Security, and Data Platform teams to ensure platform capabilities integrate cleanly and are widely adopted.</li><li>Drive operational excellence: define SLOs where appropriate, run incident reviews, improve alerting/monitoring, and ensure the platform is dependable and cost-effective.</li><li>Participate in AI vendor evaluation and management as needed (requirements, trials, integration plans, and cost/performance monitoring).</li><li>Communicate clearly and often: share updates, tradeoffs, and platform adoption progress; make the work visible; and keep stakeholders aligned.</li></ul><h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/document/d/1VzesvLsgVG2RDRPtGvBF8CbcB9ZA-Hsddg0P2ildBb8/edit"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.

Manager, ML & AI — AI Platform

<h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. Job posted: 4/20/2026Location: North America or EMEAHi there!As the Director of Engineering for Infrastructure, you’ll lead several multidisciplinary teams building, supporting, and evolving Zapier's core services, platforms, and infrastructure. Your work directly enables every product team at Zapier to move faster and build better quality products.This is a leadership role with scope to build. Zapier is investing in platform engineering as a strategic priority, and you'll shape what that looks like: vision, scalability, accountability mechanisms, and how the organization operates. Many of the processes and systems your teams need don't exist yet. You will build them, partnering closely with our VP of Engineering and dedicated Platform PMs.You'd be joining at a formative and transformational stage. This is a build role where you'll be responsible for shaping the direction, not inheriting a finished state.We're looking for someone energized by this kind of work: someone who sees a growing, evolving organization as an opportunity to make their mark and shape what comes next.<ul style="min-height:1.5em"><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/our-commitment-to-applicants/">Our Commitment to Applicants</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/culture-and-values-at-zapier/">Culture and Values at Zapier</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/learn/remote-work/">Zapier Guide to Remote Work</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct/">Zapier Code of Conduct</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/working-on-diversity-and-inclusivity/">Diversity and Inclusivity at Zapier</a></li></ul><h1>About You</h1>You’ve built internal infrastructure platforms that engineering teams love to use.You've led teams responsible for cloud, database, and event infrastructure. You've built feedback loops with internal engineering customers that directly shaped your platform roadmap and investment priorities. You understand that internal platforms are products, and you've treated them that way: measuring adoption, gathering feedback, and iterating towards customer delight based on developer needs.You orchestrate AI systems and redesign how engineering work gets done.You fundamentally rethink software development in an AI-first world. You've used AI coding agents and orchestration tools (Cursor, Claude Code, Codex, or similar) hands-on and can demonstrate how you've applied them to transform your own work, your teams' output, and can quantify that impact. You have a concrete vision for how AI will reshape infrastructure and developer tooling, and you've already started implementing it by rethinking roles, eliminating legacy workflows, and reallocating capacity based on where AI is headed. You embed accountability and quality standards into AI-powered systems rather than lowering the bar for speed. You iterate, refine, and critically evaluate AI outputs rather than accepting first-pass results and expect your team to do the same. You are a builder, not just an operator.You've built teams and systems from the ground up, not just inherited and optimized them. You thrive in 0-to-1 environments where you're making hard trade-offs, retooling teams, and creating structure where little existed before. You have a track record of leading through organizational change and ambiguity, and you actively seek out those challenges. You are deeply customer-oriented.You have a track record of deeply understanding your customers—internal developers, external partners, and cross-functional stakeholders. You've built mechanisms to stay close to their needs and have used that insight to prioritize ruthlessly. You're empathetic to the expectations of Zapier's customers and the needs of our developers.You have scaled platform engineering and infrastructure organizations.You are a skilled engineering leader who has built teams responsible for internal developer platforms and the infrastructure that underpins them. You've shaped how product engineering teams build and ship software by investing in the foundational infrastructure and platforms. You've managed teams of managers and technical leaders, helping each be successful. You understand the infrastructure underpinning your platforms well enough to make sound architectural tradeoffs, but your focus is on developer outcomes, not infrastructure for its own sake.You've driven developer velocity and quality through platform investment.You've established data-driven approaches to measuring engineering velocity and quality both for your platform teams and for the product development teams they serve. You understand the incompleteness and necessity of purely quantitative metrics and bring curiosity to maximize learning from them. You've made the complex tradeoffs between velocity, cost, and functionality when building and supporting platforms. You have vision and mechanisms to track and improve on Keep-The-Lights-On (KTLO) and reactive work in favour of increased investment in proactive and platform improvements.You are a skilled mentor and coach.You have a passion and track record of developing engineers and leaders. You realize the best way to grow a team is by helping them grow themselves. You're able to effectively share your experience and provide clear frameworks for growth. You've developed the next generation of engineering leaders.You are a skilled communicator.You communicate proactively, write clearly, and know when async works and when to jump on a call. You lean on all of these tools to communicate vision, strategy, plans, findings, and results to engineering and the broader Zapier team.You champion efficiency and leverage.At Zapier, your work has a disproportionate impact on the business. You believe in systems and processes that let you scale impact beyond yourself and your immediate team. You default to AI-first thinking when approaching new work and have built personal and team systems (copilots, workflows, or automations) that compound impact over time.<h1>What You’ll Be Accountable For</h1>This organization spans cloud, database and event infrastructure and platforms. Platform Vision &amp; Strategy<ul style="min-height:1.5em"><li>A clear, shared vision for your organization that connects to internal developer needs and Zapier's overall strategy, with progress visible to leadership</li><li>Define and drive the strategy and long-term roadmap for your organization in collaboration with your teams and Engineering/Product leadership peers</li><li>Understand, measure, and articulate how your organization's work enables Zapier's product development velocity</li><li>Understand, measure and articulate how reactive and Keep-The-Lights-On (KTLO) work will be reduced in order to increase investment in high leverage platform improvements</li></ul>AI-Transformed Development<ul style="min-height:1.5em"><li>Define and drive the AI transformation of your organization, re-architecting how platform engineering operates, how KTLO and reactive work is minimized, not just adding AI to existing workflows</li><li>Identify and implement AI-powered tooling and automation that accelerates developer velocity and quality for the broader organization</li><li>Set the pace for AI adoption across your teams; model the behaviors you expect from your engineers</li><li>Build repeatable systems and workflows with AI, not just one-off uses; turn experiments into durable capabilities</li></ul>Developer Experience &amp; Velocity<ul style="min-height:1.5em"><li>Unblock software delivery pain points specific to infrastructure through your organization's platforms, tooling, and partnership with product teams</li><li>Establish data-driven approaches to measuring delivery velocity and quality; work with stakeholders, peers, and engineering teams to own those measures and deliver ongoing improvements</li><li>Stakeholders and the broader org understand your organization's direction, tradeoffs, and results so they can plan and trust the platform</li></ul>Reliability &amp; Operations<ul style="min-height:1.5em"><li>In partnership with service-owning teams, be accountable for the uptime of Zapier’s core infrastructure and take action if that uptime falters</li><li>Step in during major incidents at the director level by coordinating cross-functional resources and setting stakeholder expectations when severity demands senior leadership involvement</li></ul>Team Building &amp; Talent<ul style="min-height:1.5em"><li>Teams that ship consistently and retain talent because the work is compelling and the culture supports growth</li><li>Managers and ICs have clear growth paths and the feedback they need to improve; you develop the next generation of leaders</li><li>Growing and developing your teams by recruiting, hiring, retaining, and mentoring</li><li>Own output and outcomes for your teams and the systems they own</li></ul><h2>How to Apply</h2>At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct">code of conduct</a> provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/legal/data-privacy">review our privacy policy here</a>.Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:jobs@zapier.com">jobs@zapier.com</a>.<h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/document/d/1VzesvLsgVG2RDRPtGvBF8CbcB9ZA-Hsddg0P2ildBb8/edit"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.

Director of Engineering, Infrastructure

<h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. &lt;Please note: we can only consider applicants in the US and Canada&gt;Hi there!We don't always have a perfectly titled role open that matches where you've been, but that doesn't mean we're not interested in you!This posting is for people who are genuinely excited about what Zapier is building at the intersection of automation and AI, and who think they have something to contribute to our go-to-market motion, even if their background doesn't follow a straight line into sales or GTM. Zapier's go-to-market organization operates like a startup - In the last year and a half, we've pivoted from an SMB product to an enterprise one, and from product-led growth to sales-led growth. And that means anyone who joins our go-to-market team is going to be building the playbooks.If that excites you, read on!Who tends to thrive here:The consultant or advisor making the leap into sales. You've spent years in management consulting, strategy, or advisory work, building trust with executives, diagnosing complex problems, and translating your thinking into clear recommendations. You've probably already been using AI to accelerate your work or help clients think through how to do the same. You've wondered what it would look like to be on the other side of the table - and Zapier is the perfect place for you to make that leap.The founder or operator who wants to sell something they believe in. You've built something, run something, or been early enough at a company that you wore ten hats at once. You've used AI not just as a productivity tool but as a way to move faster, document better, and do things that used to require a whole team. You're not looking for a rigid playbook, you want to figure it out, and you have the tools and the instincts to do that.The technical generalist who's been building with AI. You're not an engineer, but you're not far off. You've been creating automations, building workflows, writing technical documentation, and using AI to do things others haven't figured out yet. Your work looks completely different today than it did three years ago because of how you're using AI. You understand how products work at a meaningful level, you can read and write technical specs without flinching, and you're ready to bring that into a commercial space.The subject matter expert who's realized they're actually a seller. Maybe you came up in solutions engineering, customer success, partnerships, or product — and people keep telling you that you should be in sales. You've probably already been the person on the team translating technical concepts for executives, building the documentation that actually gets deals across the line, and leaning on AI to do it faster and better. You know you can earn trust in a room and close.The experienced seller looking to break into AI. You've been selling other products, but you want to be selling AI and automation. You're already at the forefront of the wave. You've been building with AI for the last few years. And this is your moment to combine your selling skills with your passion for AI.What we look for across all of these:<ul style="min-height:1.5em"><li>Strong communication; whether it’s written, verbal, or in technical situations, you can hold your own with just about any audience.</li><li>You're not just curious about AI; you're actively building with it; you can point to workflows you've created, documentation you've written, or processes you've redesigned because of it</li><li>You’re deeply technical; you like to understand how things work, you’re building AI workflows for fun on the weekends, you’re constantly testing out new software. Maybe you even studied computer science or completed a bootcamp.</li><li>Excellence is your default mode; you have a track record of being in the top tier of whatever you've done - in your career, a previous pursuit, or both. We're not prescriptive about what that looks like, but you know it when you see it in yourself</li><li>Competitive drive; you've operated in high-stakes environments and you're motivated by winning, not just participating</li><li>Comfort with ambiguity; we're building and iterating and we need people who can do the same</li></ul>What you might be stepping into:Roles on our GTM team span enterprise and mid-market sales, solutions architecture, and automation strategy. If you apply here, we'll get a sense of where your background fits best and reach out if there's an active role that makes sense — or keep you in mind as we grow.#liremote #remote<h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/document/d/1VzesvLsgVG2RDRPtGvBF8CbcB9ZA-Hsddg0P2ildBb8/edit"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.

GTM at Zapier

<h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. Job Posted: April 9th, 2026Location: Americas - North, Central and South AmericaAs Zapier expands into the enterprise market, operational rigor matters more than ever. The Sr. Program Manager will own the end-to-end incident management program for Zapier's Product and Engineering organization: response, post-incident learning and actions, and everything in between. You'll report to the Director of Engineering for Internal Platforms &amp; Infrastructure and be the DRI for the program's design, execution, and outcomes. You build the program and leverage AI to scale its impact.We need someone with deep incident management expertise who's comfortable navigating ambiguity and stretching across engineering, support, security, and GTM. You have a thesis on where AI-enabled incident management is going and you'll lead us there. Zapier's product surface is expanding rapidly and with it, the complexity and stakes of incident management. This role grows with that complexity.<h2>About You</h2><ul style="min-height:1.5em"><li>You have deep incident management experience and you've moved beyond just executing it. You've built and led incident response programs, post-incident processes, SRE practices, or reliability-focused work. You know incident management deeply enough to rethink it, not just replicate it. You've ideally done 0-to-1 work in this space: stood up programs, defined standards, trained responders.</li><li>You re-engineer how work happens based on where AI is headed. You've created repeatable systems (workflows, agents, copilots, or automation) that fundamentally changed how work gets done. You use AI-native tools (Cursor, Claude Code, or similar) as your default, and orchestrate them into durable capabilities that compound over time. You have a forward-looking thesis on how AI will reshape your domain and you've already acted on it: stopping legacy work, redesigning processes around what AI makes possible, and redefining what the role itself looks like. You can quantify the impact on velocity, quality, or organizational capacity. You iterate, refine, and critically evaluate AI outputs, embedding quality standards and accountability into the systems you build, not just the outputs.</li><li>You're a builder, not a specialist. You have deep expertise in incident management, but you're not rigidly attached to how you've done it before. You can stretch into adjacent areas (reliability strategy, enterprise readiness, operational tooling) as the role evolves. A year from now, parts of this role may look very different, and you'll be the one driving that change. You build durable systems that work without you: processes that continue when you're on PTO or move to other work. You're energized by creating, not just maintaining.</li><li>You bring an upstream, systems mindset. You instinctively look for root causes and design solutions that scale beyond your immediate program. You understand how the full incident lifecycle (prevention, detection, response, learning) supports customer trust and enterprise readiness.</li><li>You influence without authority. You shape outcomes by building trust. You know how to build coalitions across engineering, support, security, GTM, and leadership. You lead change and not just implement it, you make it stick. You anticipate resistance, adapt your approach, and help others adopt new ways of working.</li><li>You have technical empathy. You can go toe-to-toe with engineers, support leads, and product leaders to clarify the "why" behind technical tradeoffs and incident decisions. You understand the role of observability (logs, metrics, traces), SLOs, and thresholds in incident response and prevention even if you're not the one implementing them.</li><li>You bias for velocity and clarity. You act decisively even in high ambiguity. When priorities collide, you clarify, decide, and help the org move forward. You communicate with relentless clarity: context and intent early, often, and candidly especially when it's uncomfortable.</li><li>You're analytical and hands-on with data. You can work directly with data tools (e.g., Databricks, SQL) to build rich reporting and meaningful insights. You understand incident tooling (<a target="_blank" rel="noopener noreferrer nofollow" href="http://incident.io">incident.io</a> or similar) and how it integrates with Slack, PagerDuty, and on-call workflows.</li><li>You work well remotely. Zapier is 100% remote. You communicate proactively, write clearly, and know when async works and when to jump on a call.</li></ul><h2>Things You'll Do</h2><ul style="min-height:1.5em"><li>Own the incident program. Lead the design, evolution, and governance of incident processes across the Build organization both response and post-incident processes. Ensure workflows are consistent, auditable, and aligned with enterprise expectations. You are the DRI for incident management as a program.</li><li>Build AI-powered incident systems. Design and ship repeatable AI tools: automated incident summarization, intelligent severity classification, AI-assisted root cause analysis, postmortem draft generation, and more. Turn one-off AI experiments into durable workflows that compound over time.</li><li>Accelerate decisions. Create clarity in ambiguity, align stakeholders, and drive decisions across teams and zones. Serve as the point of contact for questions related to incident process, expectations, and best practices.</li><li>Surface and resolve systemic issues. Identify recurring org friction, drive root-cause solutions, and implement fixes that persist beyond individual incidents.</li><li>Build and maintain reporting. Build, maintain, and refine dashboards and reports using Databricks, Looker, and related tools. Translate data into actionable insight: identify trends, risks, weak signals, and hotspots. Communicate findings to the right audiences.</li><li>Raise the bar. Instill rigor and accountability. Coach responders and incident roles (Incident Commander, Support Leads, and new roles as they emerge). Produce and maintain clear documentation (playbooks, templates, guides) and deliver training for all incident roles and stakeholder groups.</li><li>Partner cross-functionally. Collaborate with engineering leads, EMs, product, support, security, GTM, and leadership to strengthen practices. Share clear insights, align expectations, and help teams act on opportunities for improvement. Your day-to-day counterparts are senior engineering leaders and engineering line managers.</li><li>Step in when needed. Step into incident response roles during business hours as appropriate to experience the work firsthand and inform program improvements. Facilitate retrospectives and go through the process for select incidents to help inspect and up-level the process.</li></ul><h2>Our Stack &amp; Tools</h2><ul style="min-height:1.5em"><li>Incident tooling: <a target="_blank" rel="noopener noreferrer nofollow" href="http://incident.io">incident.io</a>, PagerDuty, Slack, Zendesk</li><li>Data &amp; Reporting: Databricks, Grafana, Looker</li><li>Observability context: Datadog, Grafana, Prometheus, Opensearch</li><li>Infra context: AWS, Kubernetes, Terraform (with SRE/Platform partners)</li><li>Collaboration: GitLab, Coda, Google Workspace</li></ul><h2>What Success Looks Like</h2><ul style="min-height:1.5em"><li>The incident program is dependable and normalized. It's part of Zapier's operating rhythm. You own program direction and ensure day-to-day execution aligns with enterprise expectations across the full incident lifecycle.</li><li>Internal teams feel supported. Processes, communication, and tools reduce friction and meet the needs of engineering, support, and GTM partners. Stakeholder feedback is incorporated pragmatically.</li><li>Workflows run consistently with low friction. They're easy to follow, easy to learn, and allow people to focus their energy where it counts.</li><li>Systemic improvements persist. You elevate technical and program management rigor beyond individual incidents. The systems you build continue to work when you're not there.</li><li>Data quality is rich and trusted. Reports and insights help leadership understand trends, systemic risks, and improvement opportunities.</li><li>Outcomes improve measurably. Reduced incident frequency, faster time-to-resolution, higher stakeholder confidence, operational maturity increasing across engineering.</li><li>You're a force multiplier. The org has fewer blockers and more velocity than you found it.</li></ul><h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/document/d/1VzesvLsgVG2RDRPtGvBF8CbcB9ZA-Hsddg0P2ildBb8/edit"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.

Sr. Program Manager, Incident Management

<h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. Job Posted: April 13th, 2026 Location: India Zapier is entering its next stage of growth, expanding enterprise capabilities, scaling AI-driven development workflows, and increasing the sophistication of our delivery systems.As our product surface area grows and AI becomes an increasing part of our development lifecycle, so does the complexity of shipping software safely, reliably, and efficiently.We’re looking for an L3 DevOps Engineer (mid-level) and a L4 Sr. DevOps Engineer to help build and evolve the systems that move code from commit to production across Zapier.These are highly hands-on roles for experienced engineers who operate with strong autonomy, take ownership of complex problems, and deliver high-quality platform systems that scale across the organization.If you enjoy designing and building critical infrastructure, improving developer workflows, and owning meaningful technical challenges end-to-end, this role is for you.<h2>Here's what each level looks like:</h2>L3 — Software Engineer: You understand how the systems you work on fit together end-to-end. You can take a well-defined task and deliver it from start to finish, including tests, docs, and deployment. You call out risks early, ask for help when you're stuck, and communicate often about your progress. You debug issues using logs and metrics, and when something is beyond your reach, you know who to bring in. You use AI tools in your daily work and stay responsible for the quality of what ships.L4 — Senior Software Engineer: You go beyond your own tasks. You lead the technical design of projects, especially complex ones that involve other teams. You define the work, break it down for others, and help the team deliver. When things go wrong, you evaluate impact, coordinate the response, and drive long-term fixes. You create patterns and best practices that others adopt. You mentor engineers, give feedback that improves how people think, and spot recurring problems that become roadmap-level improvements.Note: We evaluate your skills and qualifications during the interview process and match them to Zapier's leveling requirements. The final compensation will depend on the level and where you land in our comp bands. <h2>Team Focus</h2>Release Engineering owns the systems, standards, and workflows that move code from commit to production — reliably, efficiently, and securely — across Zapier’s platform.Our mission is to make software delivery:<ul style="min-height:1.5em"><li>Predictable</li><li>Observable</li><li>Cost-efficient</li><li>Scalable</li><li>AI-ready and evolving</li></ul>We standardize CI/CD patterns, improve pipeline performance, reduce delivery friction, and partner with Infra and Security to ensure our release systems are durable and enterprise-ready.<h2>In This Role, You’ll</h2><h2>Build &amp; Own Critical CI/CD and Deployment Systems</h2><ul style="min-height:1.5em"><li>Design, implement, and operate CI/CD pipelines and deployment workflows</li><li>Improve pipeline performance (duration, reliability, and cost)</li><li>Build and evolve standardized CI templates and Golden Paths</li><li>Implement validation gates, testing strategies, and deployment safeguards</li><li>Contribute to rollout strategies (progressive delivery, feature flags, rollback mechanisms)</li></ul>You will spend the majority of your time building production systems and shipping impactful changes.<h2>Own Delivery of Complex Initiatives</h2><ul style="min-height:1.5em"><li>Own end-to-end delivery of projects or major components within broader initiatives</li><li>Participate in discovery and solution design with Tech Leads and cross-functional partners</li><li>Define technical approaches through design docs, spikes, or PoCs</li><li>Break down work into clear, executable tasks and drive them to completion</li><li>Proactively identify risks, tradeoffs, and scope changes</li><li>Ensure work meets the Definition of Done, including reliability, observability, and rollout readiness</li></ul>You are accountable for delivering outcomes, not just completing tasks.<h2>Drive Technical Design &amp; Decision-Making</h2><ul style="min-height:1.5em"><li>Lead design efforts for your projects and contribute to broader system design</li><li>Evaluate tradeoffs across performance, cost, reliability, and developer experience</li><li>Write clear technical design documents and influence decisions through strong reasoning</li><li>Raise and resolve ambiguity, proposing pragmatic and scalable solutions</li></ul>You operate with a high degree of autonomy in technical decision-making within your scope.<h2></h2><h2>Collaborate Across Platform &amp; Engineering</h2><ul style="min-height:1.5em"><li>Partner with Infrastructure, Security, and other engineering teams</li><li>Work with Product and Design (when applicable) to align on scope and tradeoffs</li><li>Support adoption of platform tooling and CI/CD standards</li><li>Communicate progress, risks, and decisions clearly in an async-first environment</li></ul><h2>Improve Reliability, Observability &amp; Performance</h2><ul style="min-height:1.5em"><li>Define and improve delivery metrics (lead time, deployment frequency, failure rate, cost)</li><li>Build and maintain observability across pipelines and deployment systems</li><li>Debug complex production issues and participate in incident response</li><li>Identify systemic issues and drive improvements proactively</li></ul><h2>Raise the Engineering Bar</h2><ul style="min-height:1.5em"><li>Review code and designs, providing high-quality feedback</li><li>Uphold strong standards for testing, reliability, and maintainability</li><li>Contribute to improving team practices, tooling, and workflows</li><li>Share knowledge and mentor other engineers through technical guidance (without formal people management)</li></ul><h2>About You</h2><h2>You Are Highly Technical and Hands-On</h2><ul style="min-height:1.5em"><li>You are comfortable working across the platform stack — from CI pipelines to deployment infrastructure — and enjoy building reliable, production-grade systems.</li></ul><h2>You Own Problems End-to-End</h2><ul style="min-height:1.5em"><li>You take responsibility for delivering outcomes, from understanding the problem to shipping and validating solutions in production.</li></ul><h2>You Operate with Autonomy</h2><ul style="min-height:1.5em"><li>You require minimal guidance to move projects forward, make sound technical decisions, and unblock yourself and others.</li></ul><h2>You Think in Systems</h2><ul style="min-height:1.5em"><li>You understand how components interact and design solutions that account for scalability, cost, reliability, and developer experience.</li></ul><h2>You Communicate and Collaborate Effectively</h2><ul style="min-height:1.5em"><li>You work well across teams, align stakeholders, and clearly communicate tradeoffs and decisions.</li></ul><h2>You Raise the Bar Around You</h2><ul style="min-height:1.5em"><li>You improve code quality, system design, and team practices through your contributions and technical leadership.</li></ul><h2>You Are Fluent in AI-Assisted Development</h2><ul style="min-height:1.5em"><li>You are comfortable using AI tools in your daily engineering workflow and think critically about where they add value.</li><li>You use LLMs/copilots to accelerate coding, debugging, and design exploration</li><li>You understand limitations, risks (e.g., correctness, security), and validate outputs</li><li>You are interested in how AI impacts CI/CD, testing, and developer experience</li></ul><h2>Qualifications</h2><ul style="min-height:1.5em"><li>5–8+ years of experience in software engineering, infrastructure, or platform engineering</li><li>Strong experience building and operating CI/CD systems</li><li>Experience with GitLab CI, GitHub Actions, ArgoCD, or similar tooling</li><li>Solid understanding of Kubernetes and modern deployment patterns</li><li>Strong coding skills and experience building production systems</li><li>Experience in debugging complex systems and improving reliability</li><li>Experience contributing to system design and technical decision-making</li><li>Experience using AI tools (e.g., LLMs, copilots) in software development workflows</li><li>Understanding of how AI impacts software development, testing, or delivery systems</li></ul>Nice to have:<ul style="min-height:1.5em"><li>Experience in platform or SRE teams</li><li>Experience improving developer experience or internal tooling</li><li>Experience working in high-growth or distributed environments</li></ul>This role is ideal for engineers who want to operate at a high technical bar, own meaningful platform systems end-to-end, and pursue a growth path toward Staff or Technical Leadership roles.<h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/document/d/1VzesvLsgVG2RDRPtGvBF8CbcB9ZA-Hsddg0P2ildBb8/edit"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.

DevOps Engineer - Release Engineering (Platform & CI/CD)

<h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. Job Posted: April 13th, 2026Location: India | Timezone = Overlap with US East Coast hours required 3–4 days/week during ramp-upZapier is seeking a Backend Engineer to join our Enterprise Integrations team located in India. This team builds and maintains critical integrations within Zapier, and partners closely with customer-facing teams to stay on the cutting edge of customer needs. This team’s mission includes:<ul style="min-height:1.5em"><li>Building and maintaining some of the most important integrations in the Zapier product</li><li>Collaborating with Customer Success, Support, and Sales teams to understand and invest in the most relevant integrations securing our most valuable deals</li><li>Ensuring continued customer satisfaction by quickly resolving any issues using these integrations</li></ul>We’re hiring several Backend Engineers (mid and senior-level) to help grow our integration portfolio for our biggest customers. This is a highly technical, engineering-driven team where you'll build integrations, proactively improve integration features and reliability, handle API deprecations and migrations, and address any customer issues that may appear. If you love working with diverse APIs — REST APIs, OAuth flows, webhook design, state management, and API versioning and deprecations — debugging complex systems across service boundaries, and mentoring engineers while maintaining high standards for quality and craftsmanship, this is the team for you.<ul style="min-height:1.5em"><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/our-commitment-to-applicants/">Our Commitment to Applicants</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/culture-and-values-at-zapier/">Culture and Values at Zapier</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/learn/remote-work/">Zapier Guide to Remote Work</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct/">Zapier Code of Conduct</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/working-on-diversity-and-inclusivity/">Diversity and Inclusivity at Zapier</a></li></ul><h2>About You</h2><ul style="min-height:1.5em"><li>You work through AI agents, not alongside them. Your daily development workflow is built around directing and reviewing agent-written code, not writing it by hand. You have opinions about which models to use for which tasks, you've hit real failure modes and built mitigations, and your workflow is actively evolving. Bonus: you use multi-agent patterns, enable others on your team to build faster with AI, or have scaled AI impact beyond yourself.</li><li>You have deep customer empathy and thrive in the details. Zapier’s integrations are the heart of the product. With a customer-centric approach, you work with your team to improve the customer experience and participate in programs to enhance our product offerings.</li><li>You work close to the customer. You don't wait for product specs or UX research to tell you what to build. You pull customer tickets, talk to CSMs, review feedback, and use that context to drive what you ship. You think in milestone slices: what's the smallest thing I can get into production that moves us forward and teaches us something?</li><li>You own your work and yourself. You take initiative without waiting for permission and you ship fast and share early. But you also own your mistakes, your gaps, and your role in friction, openly. You say "I don't know" and "I was wrong" out loud, early, and without shame. You hold yourself to a high standard and can articulate where you've fallen short, not just where you've succeeded.</li><li>You communicate proactively in an async-first culture. You manage up and across, flagging risks, surfacing decisions, and keeping stakeholders informed without being asked. You use written artifacts, working demos, and rough prototypes as your primary communication tools, not meetings.</li><li>You believe enterprise can move fast. You've seen (or are excited to prove) that shipping to enterprise customers doesn't have to mean slow, waterfall-style cycles. You know how to balance compliance, security, and rollout considerations with tight iteration loops and rapid customer feedback. You see enterprise constraints as interesting design problems, not reasons to slow down.</li></ul><h2>Things You’ll Do</h2><ul style="min-height:1.5em"><li>Build, evolve, and maintain enterprise-grade integrations for our highest-priority customers across REST, OAuth, and webhook-based APIs, owning the full lifecycle from design through deprecation and treating agents as first-class contributors in that lifecycle.</li><li>Lead important projects from start to finish using agentic coding workflows: framing problems into agent-friendly tasks, configuring tools and context, and pairing with AI systems to generate, refactor, and migrate code while you remain accountable for correctness, safety, and long-term maintainability.</li><li>Design and operate agent “harnesses” — prompts, tools, test suites, sandboxes, and guardrails — so agents can safely modify integrations at scale (for example, dependency upgrades, refactors, or bulk bug fixes) without breaking customer workflows.</li><li>Work directly with cross-functional stakeholders (Support, Success, Sales, Product, Security, Compliance) to ensure both our integrations and our agents are solving the right problems for enterprise customers, translating their needs into clear technical work for humans and agents.</li><li>Support teammates across experience levels via pair-programming, code and prompt reviews, and mentoring on both backend fundamentals and agentic development best practices.</li><li>Participate in reviews of human- and agent-written changes, raising the quality bar for integrations and continuously documenting patterns, edge cases, and “gotchas” so that future engineers and agents can move faster with confidence.</li><li>Debug complex issues across service and agent boundaries — spanning third-party APIs, internal systems, agent workflows, and customer environments — using logs, traces, evals, and customer context (tickets, CSM feedback, error logs) to prioritize and triage effectively.</li><li>Shape integration and agent architecture across the broader organization by establishing patterns, guidelines, and reusable components that other teams can adopt.</li><li>Contribute to shared engineering infrastructure (SDKs, libraries, internal tools, CI pipelines, observability and eval frameworks) that make it easier and safer for engineers and agents to build and operate integrations at scale.</li><li>Define and track technical quality and reliability metrics (for both services and agents), using data to drive continuous improvements in performance, resilience, and developer experience.</li></ul><h2>Level differentiation</h2><h2>L3 Backend Engineer – Enterprise Integrations</h2>1. Technical expertise &amp; code quality<ul style="min-height:1.5em"><li>I understand how my team’s integration services work end‑to‑end (APIs, data flows, auth, retries, error handling) and can explain them clearly to others.</li><li>I am competent in the main backend technologies my team uses (e.g., language, framework, data stores, queues, observability stack) and can work independently on typical tasks.</li><li>I consistently ship well‑tested, well‑documented, maintainable code that follows team conventions for integrations (logging, metrics, feature flags, etc.).</li><li>I am fluent in AI-assisted, agentic development: I can break work into agent-friendly tasks, compose the right tools/skills, and use agents to generate, refactor, and migrate code — while I remain accountable for correctness, security, and long-term maintainability.</li></ul>2. Ownership, planning &amp; execution<ul style="min-height:1.5em"><li>I can take a well‑defined task or story and deliver it end‑to‑end, including tests, docs, and deployment.</li><li>I give realistic estimates, call out risks or unknowns early, and proactively update my EM/PM when delivery is at risk.</li><li>I can refine upcoming tasks enough to identify what context I need (from EM, PM, tech leads, or partner teams) and plan accordingly.</li></ul>3. Problem solving &amp; debugging<ul style="min-height:1.5em"><li>When something breaks in an integration (timeouts, auth errors, upstream API changes), I can triage, debug, and fix many issues myself by using logs, traces, and metrics.</li><li>For problems I can’t solve alone, I know which experts or teams to pull in and how to clearly summarize the problem, impact, and options.</li><li>I contribute to incremental improvements (small refactors, better error messages, test coverage) while working on my regular tasks.</li></ul>4. Customer &amp; enterprise mindset<ul style="min-height:1.5em"><li>I understand which integrations are most important for enterprise customers and factor that into how I prioritize bugs and improvements.</li><li>I’m aware of SLAs, incident processes, and on‑call expectations, and I follow them reliably when working on production issues.</li><li>I’m able to translate customer problems (often reported via Support or Success) into clear technical tickets and solutions.</li></ul>5. Collaboration &amp; communication<ul style="min-height:1.5em"><li>I communicate early and often about my progress, risks, and blockers so my team can plan around me.</li><li>I ask for help when I’m stuck, and I accept feedback on my code and approach without getting defensive.</li><li>I can participate in design discussions by asking good questions and giving thoughtful input on proposals others lead.</li></ul>6. Growth &amp; impact beyond self<ul style="min-height:1.5em"><li>I actively seek feedback from my manager and peers and use it to improve my skills and habits.</li><li>I sometimes support more junior engineers (or candidates) through pairing, answering questions, or explaining context, even if I’m not the official mentor.</li><li>I experiment with tools (including AI) that help me work more efficiently, while staying responsible for the quality of the output.</li></ul>If most of these feel true most weeks, you’re likely operating at L3. If many feel aspirational or “only when things are perfect,” you’re probably still growing toward L3.<h2>L4 Senior Backend Engineer – Enterprise Integrations</h2>1. Technical leadership &amp; architecture<ul style="min-height:1.5em"><li>I am an expert in my team’s services and at least one major backend technology, and I can handle most unknowns and edge cases myself.</li><li>I regularly lead the technical design for features or projects, especially those involving complex integrations, auth models, or cross‑team dependencies.</li><li>I create or evolve integration patterns and best practices (e.g., how we structure integration adapters, rate limiting, retries, observability) and help others adopt them.</li><li>I am fluent in AI-assisted, agentic development: I can break work into agent-friendly tasks, compose the right tools/skills, and use agents to generate, refactor, and migrate code — while I remain accountable for correctness, security, and long-term maintainability.</li></ul>2. Scope, ambiguity &amp; outcomes<ul style="min-height:1.5em"><li>I work on problems where the outcome is clear but the path is not, and I break the work down into a plan that the rest of the team can execute.</li><li>I take responsibility not just for my own tasks, but for helping the team deliver its commitments, especially on critical enterprise integrations.</li><li>When delivery is at risk, I propose options and trade‑offs (scope, sequencing, technical approaches) instead of just flagging the problem.</li></ul>3. Reliability, operations &amp; incidents<ul style="min-height:1.5em"><li>I proactively look for systemic reliability risks in our integrations (e.g., dependency fragility, poor backoff, missing alerts) and drive fixes before they cause incidents.</li><li>In incidents, I can quickly evaluate impact, coordinate technical response, and make pragmatic decisions that balance risk and customer needs.</li><li>After incidents, I help drive root cause analysis and long‑term improvements, not just the immediate patch.</li></ul>4. Enterprise &amp; cross‑functional impact<ul style="min-height:1.5em"><li>I understand how our integrations affect major deals and enterprise customers and use that understanding to shape priorities and designs.</li><li>I work closely with Customer Success, Support, and Sales when needed to clarify technical feasibility, risks, and timelines for enterprise‑critical integration work.</li><li>I influence roadmap and scoping discussions by bringing a strong engineering perspective on complexity, trade‑offs, and long‑term maintainability.</li></ul>5. Leading others &amp; multiplying the team<ul style="min-height:1.5em"><li>I regularly mentor and unblock other engineers, helping them grow their debugging, design, and ownership skills.</li><li>I provide clear, actionable feedback on design docs and PRs, improving not just the code but the author’s thinking.</li><li>I often act as technical lead or feature lead for projects, coordinating work across multiple engineers or teams when needed.</li></ul>6. Strategic thinking &amp; continuous improvement<ul style="min-height:1.5em"><li>I spot patterns in bugs, incidents, or customer requests and turn them into roadmap‑level improvements (e.g., common integration libraries, platform capabilities).</li><li>I advocate for and help implement process or tooling improvements (CI, testing strategies, runbooks, observability) that make the team more effective.</li><li>I stay current on emerging technologies and industry patterns relevant to integrations (API standards, auth flows, observability, AI tooling) and bring back practical ideas for the team.</li></ul>If most of these are already how you operate today – and your peers and manager would independently agree – you’re likely performing at or near L4. If you only do these occasionally or when asked, you’re probably still solidly at L3, growing toward L4.<h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/document/d/1VzesvLsgVG2RDRPtGvBF8CbcB9ZA-Hsddg0P2ildBb8/edit"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.

Engineer, Backend - Enterprise

<h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. Zapier is hiring a Director of Product Marketing to lead our next phase of growth. This is a strategic and hands-on leadership role. You’ll own how we position Zapier to buyers, evolve our GTM motion to match rapid product innovation, and manage a team at the edge of AI-driven marketing.You’ll partner closely with Product, Engineering, Sales, and Marketing leadership to define where we play, how we win, and what our true moat is. You’ll move the team from traditional, campaign-based launches to a more continuous, insight-driven GTM engine, one that keeps pace with how fast we’re shipping.If you’re someone who can zoom out to define strategy and zoom in to rewrite a deck, challenge a product roadmap, or jump into a sales deal, you’ll thrive here.About You<ul style="min-height:1.5em"><li>8+ years of experience in product marketing or related roles, with meaningful time spent in B2B SaaS and enterprise GTM</li><li>Led and developed high-performing teams, ideally managing managers or senior ICs, and know how to raise the bar while moving fast</li><li>Both strategic and hands-on. You can define positioning at the company level and also get into the details of messaging, decks, and campaigns</li><li>Strong product intuition. You’re comfortable debating with Product and Engineering on roadmap priorities, differentiation, and long-term moat</li><li>Understand enterprise sales deeply. You’ve partnered closely with Sales, influenced deal strategy, and built GTM motions that support complex, multi-stakeholder buying processes</li><li>Experience evolving GTM models before, moving from big launches to more iterative, continuous release cycles</li><li>Excited about AI, not just as a feature, but as a fundamental shift in how products are built, marketed, and sold</li><li>High bar for clarity and quality, and you push teams to communicate simply, even when the product is complex</li><li></li></ul>What You’ll Do<ul style="min-height:1.5em"><li>Define and drive positioning and narrative: Establish clear, differentiated positioning for Zapier’s platform and products, grounded in customer needs</li><li>Shape product strategy and moat: Partner with Product and Engineering to influence roadmap decisions, ensuring we’re building toward a durable competitive advantage</li><li>Transform our GTM motion: Evolve the team from traditional launch cycles to a continuous, release-driven model aligned with product velocity and sales needs</li><li>Align with enterprise sales: Build tight partnerships with Sales leadership to ensure our messaging, packaging, and enablement directly support pipeline and revenue</li><li>Lead and develop the PMM team: Manage a team of ~7 PMMs, setting a high bar for performance, clarity, and impact while creating space for speed and experimentation</li><li>Drive AI-forward marketing: Push the team to adopt AI in how we create, test, and scale messaging, while also shaping how we position Zapier in an AI-first world</li><li>Ensure consistency across the funnel: Partner with Brand, Content, and Demand Gen to deliver a cohesive, compelling story from first touch through close</li></ul><h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/document/d/1VzesvLsgVG2RDRPtGvBF8CbcB9ZA-Hsddg0P2ildBb8/edit"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.

Director, Product Marketing

<h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. <a target="_blank" rel="noopener noreferrer nofollow" href="https://ai-fluency-hub.vercel.app">AI Fluency Assessment</a> Take our 10 minute AI Fluency Assessment by clicking the link above. See how your skills stack up against our sales bar, get a personalized tier, and walk away with actionable next steps to level up your AI skills.Job Posted: 4/22/2026Location: AmericasHi there!We’re looking for a Sales Engineer (Solutions Architect) to join our Sales team at Zapier. In this role, you'll partner with the team to help develop our go-to-market strategy and close key customer accounts. You’ll take advantage of a significant head start: Zapier is a leader in the automation space, with proven product-market fit and strong sales traction.You’ll be selling a product that is consistently a preferred choice in the market. As an early Solutions Engineer at Zapier, you’ll have the unique opportunity to further expand our impact by building on our success. This role is a blend of technical consulting, solution development, and direct sales collaboration.🛠️ Educate our customers as a trusted advisor to their automation and integration efforts. You will become an expert on automation workflows and consult with top product and engineering leaders on how Zapier can help achieve major business goals. Your technical acumen and consultative selling approach will position you as a critical resource for decision-makers.🏁 Bring accounts to technical close. You’ll navigate complex, multi-party sales and design joint integration architectures with our customers' Engineering teams. You will help buyers understand how Zapier can streamline their operations and fit seamlessly into their existing technical stack with minimal effort.🧭 Partner with our Growth, Engineering, and Product teams. As the primary conduit between go-to-market and Engineering, you’ll gather and prioritize feedback from prospective customers. Your insights will influence our product roadmap, and you will collaborate with our Growth team to ensure smooth deployments and ongoing customer success.If you want to advance your career at a fast-growing, profitable, impact-driven company, read on…<ul style="min-height:1.5em"><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/our-commitment-to-applicants/">Our Commitment to Applicants</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/culture-and-values-at-zapier/">Culture and Values at Zapier</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/learn/remote-work/">Zapier Guide to Remote Work</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct/">Zapier Code of Conduct</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/working-on-diversity-and-inclusivity/">Diversity and Inclusivity at Zapier</a></li></ul><h2>Things You’ll Do:</h2><ul style="min-height:1.5em"><li>Take a consultative approach to deeply understand your customers’ technical needs and pain points, and present tailored, insightful solutions using Zapier’s Enterprise Automation platform.</li><li>Drive revenue for Zapier by positioning Zapier as an integral part of customers’ business strategy through value-driven proof-of-concepts, customized demos, and solution discussions.</li><li>Collaborate with cross-functional teams including Engineering, Product, and Customer Success to develop integration architectures and long-term adoption strategies.</li><li>Advocate for customers and influence the product roadmap, ensuring Zapier’s platform evolves to meet the needs of enterprise customers.</li></ul><h2>About You:</h2><ul style="min-height:1.5em"><li>Experience: 5+ years in technical pre-sales at B2B SaaS companies or customer-facing technical consulting roles that involve biz-and-tech-line relationship management and driving business goals with a technical lens.</li><li>Technical Acumen: You are familiar with core computing concepts and have implemented technical projects during your career. You are OK getting into the weeds with technical implementations, assisting customers with their builds, and strategically scoping/ intaking customer requirements as part of a pre-sales process. You are comfortable advising architectural best-practices to senior technical stakeholders, and managing expectations relative to product capabilities and customer requirements.</li><li>Consultative Approach: You excel at understanding customer needs and providing innovative solutions. You are comfortable sitting in a room in-person, and advising both technical and non-technical stakeholders on their desired projects. You have experience driving change and helping customers to reach their goals within the boundaries of ‘what is possible. You understand how to position Zapier as an integral part of a company’s broader business strategy, helping them see the long-term value of automation and integration.</li><li>Relationship Building &amp; Nurturing: You know how to quickly build and maintain senior-level relationships, establishing trust with both business and technical teams. You nurture long-term, partner-centric solutions and roadmaps, aligning your advice with their broader goals, rather than only focusing on immediate wins for Zapier. You understand that impactful, lasting work is built over time.</li><li>Adaptability &amp; Problem Solving: You thrive in dynamic, evolving environments. You take a hands-on approach to solving problems and deliver creative, scalable solutions. When faced with new challenges, you are quick to learn and adapt.</li><li>Technical Innovation &amp; Mentorship: You’re a fast-moving technical innovator who enjoys sharing knowledge. Whether through 1:1 mentorship or detailed documentation, you actively help others grow their expertise. You’ve consistently learned new skills to better advise partners in unforeseen situations and continually improve your own expertise.</li><li>Cross-Functional Collaboration: You work seamlessly across teams, partnering with Growth, Engineering, and Product to ensure customer success from pre-sale to post-deployment. You gather insights from customers and prioritize feedback that influences the product roadmap.</li><li>Data-Driven Approach: You know how to leverage both quantitative and qualitative data to craft technical plans that deliver the most impact. Whether researching external market data, internal metrics, or investigating partner sites and marketplaces, you have the ability to piece together valuable insights to drive decisions.</li><li>Self-Motivated: You thrive in environments with ambiguity, driven by a strong personal desire to learn and achieve.</li><li>AI Fluent: You use AI in your work today — not occasionally, but as part of how you operate at a high level. You can point to workflows you’ve built, how your approach has evolved through iteration, and the impact on quality, efficiency, and experience — while intentionally applying AI for the right outcomes, setting a high bar for outputs, and taking ownership of what ships.</li><li>Proven Success in Enterprise Sales: You’ve demonstrated success in closing 6 figure software deals and can quickly develop and maintain relationships with senior stakeholders, ensuring that sales and technical integration efforts align with business goals.</li></ul><h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/document/d/1VzesvLsgVG2RDRPtGvBF8CbcB9ZA-Hsddg0P2ildBb8/edit"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.

Sales Engineer, Enterprise

<h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. Job posted: 4/22/2026Location: United StatesHi there!Zapier is hiring a General Counsel to own Zapier's legal function, lead the legal team, and serve on the executive team. This is a hands-on leadership role. You’ll lead a small, talented legal team while setting the legal strategy that enables Zapier to move fast, enter new markets, launch AI-powered products, and deepen customer relationships, all while protecting the company and the trust of our customers.<ul style="min-height:1.5em"><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/our-commitment-to-applicants/">Our Commitment to Applicants</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/culture-and-values-at-zapier/">Culture and Values at Zapier</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/learn/remote-work/">Zapier Guide to Remote Work</a></li><li> <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct/">Zapier Code of Conduct</a></li><li> <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/working-on-diversity-and-inclusivity/">Diversity and Inclusivity at Zapier</a></li></ul><h2>About You</h2><ul style="min-height:1.5em"><li>J.D. from an accredited law school and active membership in good standing with at least one U.S. state bar.</li><li>15+ years of legal experience, with significant time in-house at a high-growth technology company. SaaS, platform, developer tools, or AI experience strongly preferred.</li><li>You’ve been a General Counsel, Deputy GC, or VP of Legal at a scaled tech company.</li><li>You bring deep expertise across multiple areas: AI and product law, commercial transactions, data privacy, M&amp;A, and corporate governance.</li><li>You have a track record advising on cutting-edge technology in a rapidly evolving regulatory environment. You’re comfortable making judgment calls when there’s no precedent to follow.</li><li>You’ve built and led legal teams in a fast-paced, async-heavy environment. You know how to hire well, develop people, and create a team culture that works across time zones. You own the outcomes of your team.</li><li>You’re comfortable with ambiguity and energized by building something from scratch, including new frameworks, new playbooks, and new ways of managing risk for a company that ships constantly.</li><li>You default to enabling the business, not blocking it. You find the path to “yes” and clearly explain the risks along the way. You’ve advised boards, executive teams, and cross-functional partners on strategic, high-stakes decisions, and you know how to bring people along.</li><li>You communicate with clarity and directness. You can distill complex legal issues into plain language for any audience.</li><li>You are a genuine, empathetic, humble, and mission-driven team player.</li><li>You know when to be hands-on, when to delegate, and when to call in outside experts.</li></ul><h2>Things You'll Do</h2>As the leader of Zapier's legal function and a member of the executive team, you'll be responsible for leading the legal team and driving strategy, operations, and execution across the full scope of legal matters that enable Zapier to move fast while managing risk responsibly, including:<ul style="min-height:1.5em"><li>Strategic Leadership: Participate in executive leadership decisions as a business partner, not just a legal advisor. Translate company strategy into clear legal priorities; proactively identify and manage company-wide risk.</li><li>Team Management &amp; Operations: Lead, mentor, and scale a high-performing distributed legal team. Build AI-powered, automated legal operations, including playbooks, workflows, intake systems, and metrics. Manage outside counsel relationships, budgets, and performance to maximize value and efficiency.</li><li>AI, Product &amp; Intellectual Property: Lead legal strategy for Zapier’s products, navigating the rapidly evolving global AI regulatory landscape (EU AI Act, U.S. state AI legislation, and emerging frameworks). Develop and maintain frameworks for risk assessment, transparency, and trust that keep Zapier ahead of regulatory requirements.</li><li>Commercial &amp; Partnerships: Lead the commercial legal team responsible for enterprise customer agreements, strategic partnerships, vendor contracts, marketing and events agreements, and Zapier ecosystem terms. Partner closely with Sales, Partnerships, and Finance to accelerate deal velocity while managing risk effectively.</li><li>Privacy, Security &amp; Compliance: Own Zapier’s global data privacy compliance strategy and execution, including GDPR, CCPA/CPRA, EU-U.S. Data Privacy Framework, and emerging privacy regimes. Oversee regulatory compliance across all jurisdictions where Zapier operates, including international data transfer frameworks and cross-border requirements for AI-driven data processing.</li><li>Global Employment: Set the strategic direction for global employment law matters, ensuring the team's policies, handbooks, and practices meet the requirements of a fully distributed workforce across 40+ countries. Provide oversight and guidance on employment-related disputes, investigations, and outside counsel across multiple jurisdictions.</li><li>Corporate Governance &amp; M&amp;A: Lead corporate governance matters globally and serve as corporate secretary to the Board. Manage corporate recordkeeping, subsidiary compliance, and governance best practices. Advise on capital structure, equity programs, and strategic transactions, including potential financings and M&amp;A. Lead legal due diligence, structuring, and negotiation for M&amp;A and strategic investments.</li></ul><h2>AI Fluency Expectations</h2>Every Zapier hire is evaluated against our <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/blog/raising-ai-fluency-bar-in-hiring/?utm_campaign=li-gbl-awr-evr-zapinflu_hr_soff_ai_fluency_rubric-soc&amp;utm_medium=boosted_social&amp;utm_source=linkedin">AI Fluency Rubric</a>. For General Counsel, we expect demonstrated fluency at the Adoptive level at minimum, with strong signal toward Transformative:<ul style="min-height:1.5em"><li>Mindset: You see AI as a force multiplier for legal teams. You actively explore how AI can change the scope and speed of legal work.</li><li>Strategy: You’ve developed a point of view on how AI reshapes legal operations, risk management, and the GC role itself. You can articulate a vision for an AI-native legal function.</li><li>Building: You’ve built or overseen AI-powered legal workflows, such as contract review, triage, policy drafting, compliance monitoring. You think in systems, not sessions.</li><li>Accountability: You define what “good” looks like before deploying AI, evaluate outputs critically, catch what’s wrong before it ships, and own the outcomes. With AI, you delegate the work, but not the accountability.</li></ul>We also look at not just where you are on AI fluency today, but how you got there and how fast you’re moving. Show us what you’ve tried, what you’ve abandoned, and how your approach has evolved.<h2>How to Apply</h2>At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct">code of conduct</a> provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/legal/data-privacy">review our privacy policy here</a>.Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:jobs@zapier.com">jobs@zapier.com</a>.<h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/document/d/1VzesvLsgVG2RDRPtGvBF8CbcB9ZA-Hsddg0P2ildBb8/edit"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.

General Counsel

<h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. Hi there!Are you excited about building the platform that makes AI and machine learning development faster, safer, and more reliable across an entire company? We’re thrilled to invite you to join Zapier’s AI Platform team as a Sr. Applied AI Engineer!As a key member of this team, you’ll help build and evolve the shared infrastructure that powers AI and ML development across Zapier. The AI Platform team owns the common foundations that product and engineering teams rely on when building with machine learning and generative AI - including systems like our LLM proxy server, observability tooling, and ML Ops platform capabilities.This is a highly leveraged role. Rather than building a single end-user feature, you’ll create the core systems, tooling, and standards that many teams use as their baseline for shipping intelligent products and internal AI-powered workflows. You’ll work at the intersection of platform engineering, applied AI, and developer experience to make it easier for teams across Zapier to build with LLMs and ML systems in a scalable, secure, and production-ready way.Your work will focus heavily on LLM Ops and ML Ops: improving how models are accessed, monitored, evaluated, deployed, governed, and operated in production. You’ll help define the paved road for teams building with AI at Zapier.If you’re passionate about large language models &amp; machine learning, developer platforms, operational excellence, and building the systems that make AI usable at scale, we’d love to meet you!If you’re interested in advancing your career at a fast-growing, profitable, impact-driven company, then read on…<ul style="min-height:1.5em"><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/our-commitment-to-applicants/">Our Commitment to Applicants</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/culture-and-values-at-zapier/">Culture and Values at Zapier</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/learn/remote-work/">Zapier Guide to Remote Work</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct/">Zapier Code of Conduct</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/working-on-diversity-and-inclusivity/">Diversity and Inclusivity at Zapier</a></li></ul>Even though our job description may seem like we're looking for a specific candidate, the role inevitably ends up tailored to the person who applies and joins. Regardless of how well you feel you fit our description, we encourage you to apply if you meet these criteria:<h2>About You</h2>You have 7+ years of experience in software engineering, with at least 3 of those years dedicated to building distributed, scalable, cloud-based ML/AI systems in production environments. You have strong communication skills, sound engineering judgment, and a track record of building reliable systems that other engineers depend on.You have at least 2 years of experience in LLM Ops, ML Ops, or adjacent platform/infrastructure work. You’re excited by problems like model access, inference reliability, observability, experiment management, evaluations, deployment workflows, governance, and production monitoring.You have experience building shared services, internal platforms, or reusable developer tooling that enable other teams to move faster. You enjoy creating strong abstractions, reducing duplication, and improving standards across an organization.You have experience of working through the full lifecycle of building, testing, deploying, and scaling ML/ LLM architectures.You can identify and document trade-offs made during the development of AI/ML systems. You also have experience building with cloud infrastructure technologies.You love enabling others. You’re energized by building infrastructure and tooling that make product engineers and ML practitioners more effective. You think deeply about developer experience and know that the best platforms are both powerful and easy to adopt.You embody our values. At Zapier,<a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/culture-and-values-at-zapier"> our values</a> are at the heart of how we work together and how we think about our customers. In our remote setting, they help develop trust and ensure we work and collaborate to democratize automation.<h2>Things You’ll Do</h2><ul style="min-height:1.5em"><li>Build and evolve shared AI Platform capabilities that serve as the foundation for teams building with machine learning and generative AI across Zapier.</li><li>You will work mostly in TypeScript &amp; Python. Experience isn’t strictly required, but it is a big plus. Comfort with typed languages and modern backend practices is a must.</li><li>Improve our LLM Ops and ML Ops capabilities, including observability, monitoring, evaluation, deployment workflows, and operational guardrails.</li><li>Design and implement systems that help teams measure and improve the performance, reliability, safety, and cost efficiency of AI-powered experiences.</li><li>Proactively identify tooling gaps and work across teams to standardize best practices for building, deploying, and monitoring AI-driven experiences.</li><li>Collaborate closely with engineers across product, infra, and data teams to ensure our AI components are reusable, well-documented, and easy to adopt company-wide.</li><li>Evaluate emerging tools, models, and patterns in the AI ecosystem, and help determine which ones should be incorporated into Zapier’s shared platform.</li></ul><h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/document/d/1VzesvLsgVG2RDRPtGvBF8CbcB9ZA-Hsddg0P2ildBb8/edit"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.

Sr. Applied AI Engineer

<h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. Zapier is seeking a Senior Engineering Manager to lead our Enterprise Integrations organization in India and serve as our India Eng Leader. In this role, you'll manage two engineering teams that build and maintain the most critical integrations in the Zapier product, while also representing and growing Zapier's engineering presence in India.This team's mission includes:<ul style="min-height:1.5em"><li>Building and maintaining some of the most important integrations in the Zapier product</li><li>Collaborating with Customer Success, Support, and Sales to understand and invest in the integrations securing our most valuable enterprise deals</li><li>Ensuring continued customer satisfaction by quickly resolving issues with these integrations</li><li>Embedding AI into both the product experience and the team's own engineering workflows to dramatically accelerate delivery</li></ul>As a Senior Engineering Manager, you'll lead through other leaders and senior ICs — spending the majority of your time on people leadership, cross-team strategy, org health, and site leadership, while remaining technically credible enough to shape architecture, review designs, and jump into the code when the moment calls for it. You'll own the technical strategy that positions Zapier as the most trusted provider of integrations in the market and set the bar for how AI-native engineering looks at Zapier.<ul style="min-height:1.5em"><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/our-commitment-to-applicants/">Our Commitment to Applicants</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/culture-and-values-at-zapier/">Culture and Values at Zapier</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/learn/remote-work/">Zapier Guide to Remote Work</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct/">Zapier Code of Conduct</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/working-on-diversity-and-inclusivity/">Diversity and Inclusivity at Zapier</a></li></ul><h2>About You</h2>You are a seasoned engineering leader. You have 7+ years of engineering experience with at least 4+ years managing engineers, and meaningful experience as a manager-of-managers or leading multiple teams simultaneously. You've hired, developed, and retained senior and staff-level engineers, and you know how to scale a team without losing velocity or culture.You're a people leader first. You coach senior engineers on scope, influence, and technical leadership — not just on code. You run a rigorous performance management cycle: clear expectations, honest feedback, career ladders people can actually navigate, and the hard conversations when someone isn't a fit. You've grown ICs into tech leads and ICs into managers.You own team performance end-to-end. You measure what matters — delivery predictability, quality, incident load, customer impact, engineer engagement — and you act on it. You know the difference between a process problem, a people problem, and a strategy problem, and you address each at the right altitude.You're a founding leader. You understand that being the most senior engineering leader on the ground in India means more than managing your own teams. You build culture, represent Zapier in the local market, partner with Recruiting on hiring strategy, ensure new hires ramp well, and act as the connective tissue between India-based engineers and the rest of the globally distributed org.You're an AI-native leader. You actively use AI tools (coding assistants, agents, LLM-powered internal tooling) to improve your own productivity and you push your teams to do the same. You can point to concrete examples where you've used AI to reduce cycle time, automate toil, improve code quality, or accelerate onboarding. You have opinions about where AI genuinely helps engineering teams and where it doesn't, and you evolve those opinions with the evidence.You're a hands-on technical leader. You enjoy spending a portion of your time in the code, in design reviews, and in architectural discussions. You've led project planning and execution, shaped architectural decisions, and shipped products end-to-end. You're comfortable with developer experience design, authentication systems, and distributed systems architecture, and you understand AI/ML systems in production — including shipping products built on LLMs.You're a collaborator and an advocate. You partner closely with Product, Design, and cross-functional stakeholders to align on a shared vision. You actively seek input, integrate feedback, and communicate transparently — building the trust that lets teams navigate change and tough trade-offs.You have deep customer empathy. Zapier's integrations are the heart of the product. You work with your teams to improve the customer experience and participate in programs that sharpen our product offerings.You have excellent communication skills. You balance engineering concerns (technical debt, reliability, developer experience) with product and business concerns, and when the right answer isn't obvious, you build shared understanding around the decision.<h2>Things You'll Do</h2><h3>Lead and grow two engineering teams</h3><ul style="min-height:1.5em"><li>Manage two teams (roughly 8–10 engineers combined, including senior and staff-level ICs), either directly or through tech leads and a future EM hire</li><li>Run weekly 1:1s, team meetings, and skip-levels; build rapport and trust with every engineer</li><li>Coach senior engineers on technical leadership, scope, and influence; grow the next generation of tech leads and managers on your teams</li><li>Own performance management end-to-end: expectations, feedback, reviews, promotions, and when necessary, performance improvement plans</li></ul><h3>Own team health and delivery performance</h3><ul style="min-height:1.5em"><li>Define and track what "good" looks like for your teams — delivery predictability, quality, incident response, customer satisfaction, engineer engagement — and make the data visible</li><li>Identify and remove systemic blockers before they become delivery problems</li><li>Keep leadership and peer teams informed through 1:1s, async update posts, and regular hangouts</li></ul><h3>Drive AI-powered productivity</h3><ul style="min-height:1.5em"><li>Champion AI-assisted development across your teams: coding assistants, agentic workflows, LLM-powered internal tools, and AI-augmented code review</li><li>Identify the highest-leverage places to apply AI to your team's engineering process — code generation, testing, documentation, on-call, customer issue triage, integration maintenance — and ship measurable improvements</li><li>Set the bar for what an AI-native engineering team looks like at Zapier, and share those learnings with peer teams</li><li>Stay current on AI/ML trends and help shape how Zapier's integrations leverage LLMs in the product itself</li></ul><h3>Act as Engineering Lead for India</h3><ul style="min-height:1.5em"><li>Be the most senior engineering presence on the ground, representing Zapier's engineering org locally</li><li>Partner with Recruiting on India hiring strategy, pipeline health, and interview quality</li><li>Ensure new hires in India ramp quickly and feel connected to the broader globally distributed team</li><li>Foster a strong local engineering culture — community, learning, and cross-team collaboration across India-based Zapiens</li><li>Act as an escalation point for site-level operational and people matters</li></ul><h3>Shape technical and product strategy</h3><ul style="min-height:1.5em"><li>Partner with your Product and Design peers to deliver customer and company value</li><li>Shape architectural decisions for the most critical integrations in the product</li><li>Participate in code reviews and design reviews, spreading technical knowledge and moving it to documentation where appropriate</li><li>Use customer feedback to guide your teams through trade-offs; know when to be rigid on quality and when to be flexible on scope</li><li>Work directly with cross-functional stakeholders (Customer Success, Support, Sales) to ensure our integrations serve their needs</li></ul><h3>Support Zapier's engineering org broadly</h3><ul style="min-height:1.5em"><li>Recruit, onboard, and train new engineers, and contribute to continuous improvement of hiring practices in Engineering</li><li>In addition to standard incident escalation practices, organize your teams to resolve technical issues with our integrations and answer questions from internal teams</li></ul>About the Level We're targeting a Senior Engineering Manager for this role, and we're sharing compensation ranges for both Engineering Manager and Senior Engineering Manager so you have full context going in. That said, we know leveling isn't always clean. If you're a strong Engineering Manager on the path to Senior EM, we'd still like to hear from you. We'll assess leveling as part of the hiring process and be transparent with you about where we land and why. The core difference we're evaluating: a Senior EM in this role sets direction across multiple teams and coaches other managers, not just engineers. An Engineering Manager who can demonstrate they're ready to grow into that scope is someone we'd consider seriously.<h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/document/d/1VzesvLsgVG2RDRPtGvBF8CbcB9ZA-Hsddg0P2ildBb8/edit"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.

Sr. Engineering Manager (India Engineering Leader)

<h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.<div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div>Job Posted: April 29, 2026Location: Americas - North, Central and South America<h2>Hi there!</h2>Zapier's mission is to make automation work for everyone. That mission is funded by revenue — and every dollar of it flows through Revenue Zone. We build and operate the infrastructure behind billing, subscriptions, payments, pricing, entitlements, and checkout across everything Zapier ships: self-serve plans, enterprise contracts, and ecosystem offerings. When a customer upgrades, renews, changes plans, or pays an invoice, our systems make it happen — correctly, instantly, and at scale.We're hiring a Staff Engineer to own the technical vision and long-term architecture for Revenue Zone. You'll define the pricing primitives, service boundaries, and data models that let Zapier ship pricing and packaging changes in days instead of months — while keeping every dollar accounted for accurately. That means designing the framework and abstractions product teams plug into so they can launch new SKUs without becoming billing experts, building configuration-driven infrastructure for pricing experimentation, and ensuring the platform evolves without foundational rewrites.This is production-critical, finance-grade infrastructure where correctness is non-negotiable. You'll drive alignment across teams in a space defined by high ambiguity and competing constraints, working closely with Product, Engineering, Finance, and Sales. The role is particularly exciting because decisions here ripple across Zapier — shaping how the company monetizes its next phase of growth.<ul style="min-height:1.5em"><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/our-commitment-to-applicants/">Our Commitment to Applicants</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/culture-and-values-at-zapier/">Culture and Values at Zapier</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/learn/remote-work/">Zapier Guide to Remote Work</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct/">Zapier Code of Conduct</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/working-on-diversity-and-inclusivity/">Diversity and Inclusivity at Zapier</a></li></ul><h2>About You</h2><ul style="min-height:1.5em"><li>Proven engineering impact: You've driven outcomes in complex, production systems at scale — shipping projects that delivered measurable improvements in environments where requirements shifted under you. You separate essential from accidental complexity, make tradeoffs explicit, and use data to inform decisions without becoming paralyzed by it. Many strong candidates have 8+ years of experience, but we hire for impact and capability, not tenure.</li><li>Billing/payments/monetization domain experience: You bring strong domain knowledge in billing systems, subscription management, payment processing, or financial platforms. You understand metered billing, pricing models, entitlements, revenue recognition, and the operational complexity of supporting enterprise customers. You know that billing isn't just a backend problem — it touches sales, finance, support, and product, and you've navigated that reality.</li><li>API, platform, and performance expertise: You've designed and built APIs that serve multiple consumers — internal teams, external partners, and user-facing products — and you know how to evolve systems without breaking existing integrations. You have a track record of identifying and resolving performance bottlenecks through profiling, caching, database optimization, and delivering measurable improvements that impact user experience and conversion.</li><li>Outcome-driven and customer-focused: You care deeply about the problems our customers are trying to solve and define success by the results they achieve — not the elegance of the technical solution. You fall in love with the problem, not your first implementation, and are willing to rethink or pivot when it better serves the customer and the business.</li><li>Cross-team leadership and proactive ownership: You've led technical initiatives that span multiple teams and operate with end-to-end ownership. You gather requirements, surface risks early, align stakeholders, and drive ambiguous problems through to measurable outcomes. You're a trusted partner to Engineering, Product, and Design leadership — helping shape roadmaps, translating business strategy into technical direction, and amplifying other engineers by raising standards and building durable foundations that create leverage across teams.</li><li>AI fluency: You use AI coding tools as a regular part of your workflow and have a point of view on where they accelerate delivery and where human judgment is non-negotiable. In a high-correctness domain like payments and billing, you know the difference between automating boilerplate and trusting AI with revenue logic — and you bring that judgment to the engineers you work with.</li><li>Comfort with complexity: You're at home in large, mature codebases — you know how to navigate a monolith, find the right leverage points, and make meaningful progress without waiting for a clean slate.</li></ul><h2>Things You’ll Do</h2><ul style="min-height:1.5em"><li>Serve as a technical leader within the Revenue Zone: You’ll operate as part of the zone’s leadership team, partnering closely with Engineering, Product, and Design to shape strategy and roadmap decisions. You’ll translate business context into technical direction—and ensure engineering tradeoffs are clearly understood at the business level.</li><li>Shape the long-term platform vision: You’ll define and evolve the architectural direction of the Revenue Zone, balancing near-term delivery with long-term durability, extensibility, and operational excellence.</li><li>Lead high-impact technical initiatives: You’ll drive the strategic evolution of our monetization platform—decoupling billing from account systems, clarifying system boundaries, and consolidating pricing infrastructure. You’ll build flexible, configurable foundations that enable fast Pricing and Packaging experimentation and seamless launch moments across the customer lifecycle, while supporting clean, reliable data for Finance and Pricing &amp; Packaging.</li><li>Own and strengthen revenue-critical systems: You’ll be responsible for systems across the Revenue Zone—Billing, Pricing, Payments, Checkout, and Entitlements—ensuring they are resilient, observable, and correct. You’ll raise the bar on proactive detection, safe rollback mechanisms, and revenue accuracy—catching issues before customers do. You’ll systematically reduce structural and technical debt, eliminate recurring operational pain points, and strengthen architectural foundations to prevent revenue-impacting incidents before they emerge.</li><li>Guide high-impact technical decisions: You’ll influence API design, data modeling, caching strategies, and system architecture—optimizing for scalability, developer experience, and rapid pricing and packaging iteration.</li><li>Partner deeply across Zapier: You’ll collaborate closely with Pricing &amp; Packaging, Product, and Design teams to drive ARR growth and craft seamless, intuitive, and lovable monetization journeys for self-serve, enterprise, and ecosystem customers. You’ll also work with Support and Operations to ensure robust admin tooling and exceptional customer experiences across upgrades, billing changes, and subscription management.</li><li>Drive measurable improvements: You’ll identify performance bottlenecks and deliver optimizations that show up in the metrics—reduced latency, improved reliability, stronger customer experiences, and improved conversion and retention.</li><li>Mentor engineers and raise the technical bar: You’ll share patterns and tooling, conduct thoughtful code reviews, and grow engineering capability across the zone. You’ll be a go-to resource for engineers tackling complex monetization and platform challenges.</li><li>Champion documentation and developer experience: You’ll ensure our systems are well-documented and easy to adopt, reducing friction and accelerating development across the organization.</li></ul><h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/document/d/1VzesvLsgVG2RDRPtGvBF8CbcB9ZA-Hsddg0P2ildBb8/edit"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.

Staff Engineer, Backend - Revenue

<h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.<div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div>Zapier is hiring an Enterprise Demand Gen Manager to own pipeline generation for our Enterprise segment. You'll build and run multi-channel campaigns that drive monthly pipeline across enterprise companies with complex buying committees.This role sits at the intersection of product data, sales partnership, and campaign craft. You decide which accounts to target, what great outreach looks like, and how to turn product engagement signals into pipeline. You'll partner directly with Enterprise AEs on account strategy, run experiments weekly, and own full-funnel campaign performance from first touch through closed-won.You care about the craft of enterprise marketing and the people on the other side of it. You love the moment when account intel, timing, and creativity line up and a campaign actually moves a deal.<ul style="min-height:1.5em"><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/our-commitment-to-applicants/">Our Commitment to Applicants</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/culture-and-values-at-zapier/">Culture and Values at Zapier</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/learn/remote-work/">Zapier Guide to Remote Work</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct/">Zapier Code of Conduct</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/working-on-diversity-and-inclusivity/">Diversity and Inclusivity at Zapier</a></li></ul><h3>About You</h3><ul style="min-height:1.5em"><li>You have 5 or more years of B2B marketing experience with a strong focus on enterprise demand gen and outbound, and a track record of hitting pipeline targets</li><li>You have a background in in SaaS or automation/integration platforms with experience marketing to enterprise IT, Sales Operations, or RevOps personas</li><li>You've run integrated, complex campaigns across digital, events, and partner channels, and you know how to measure impact</li><li>You read signals -- product usage, intent, firmographic -- as buyer context, not just filters, and you know how to translate them into timely, relevant outreach.</li><li>You run structured experiments -- three or more per week -- and treat misses as data, not failures. You form a hypothesis, test it, and iterate fast</li><li>You have built campaigns that Sales actually adopts: sequences, messaging frameworks, and playbooks that scale beyond any individual campaign</li><li>You have an AI-forward mindset with hands-on experience using AI to improve speed, quality, or relevance</li><li>You are comfortable with and you've built campaigns for segments without established playbooks</li><li>You have hands-on experience with modern outbound engagement platforms (Hubspot, Gong Engage) ABM platforms (Demandbase, 6sense) and enrichment tools (Clay, ZoomInfo, Apollo).</li></ul><h3>Things You’ll Do</h3><ul style="min-height:1.5em"><li>Define and execute signal-led outbound strategy for enterprise accounts: choosing which accounts earn outreach, when, and through which channels.</li><li>Build and run multi-channel campaigns across outbound, events, webinars, and digital that drive enterprise pipeline from first touch through closed-won.</li><li>Write and refine enterprise outbound messaging aligned to Zapier's AI and automation use cases, across buying committee personas.</li><li>Design account-based plays for high-value targets: multi-threading across buying committees, persona-specific outreach, and deal acceleration.</li><li>Partner directly with Sales to align campaigns with active deal motion and enable the team with sequences, messaging frameworks, and activation guidance.</li><li>Run three or more experiments per week across messaging, channels, offers, and timing, and share learnings that compound across the team.</li><li>Use AI tools to accelerate execution and build repeatable, scalable workflows that improve outbound quality across campaigns.</li></ul><h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/document/d/1VzesvLsgVG2RDRPtGvBF8CbcB9ZA-Hsddg0P2ildBb8/edit"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.

Demand Generation Manager

<h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.<div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div>Job Posted: 06/02/2025Location: North AmericaHi there!Zapier is hiring a Virtual Programs Specialist to own the planning, execution, and continuous improvement of virtual programs that drive our Demand Gen and AI Transformation (DG/AIT) pipeline goals. This role owns the full virtual program workstream: webinars, virtual events, workshops, and executive sessions, from strategy input through post-event analysis.This person will be the driver of Zapier's virtual program engine. They'll manage the end-to-end lifecycle of each program, make independent judgment calls on logistics and production, surface risks and recommendations to senior teammates, and build the repeatable systems that make virtual programming scale. They'll contribute to program strategy by bringing data-informed recommendations on format, audience, cadence, and follow-up based on what they're seeing across events.This is a strong fit for someone who combines sharp operational instincts with strategic curiosity: you don't just run the playbook, you improve it.<h2>Why this role matters</h2>Virtual programs are a core lever in Zapier's pipeline and audience-building motion. Webinars already drive meaningful pipeline, and they help us reach Director+ audiences through programming tied to our broader AI and enterprise narrative. As we scale, the virtual program workstream needs a dedicated owner who can drive consistent, high-quality execution while also identifying what's working, what's not, and what to try next.This role executes on the virtual program workstream within DG/AIT. The right person doesn't just keep programs running; they make them better over time by building systems, surfacing insights, and contributing to how we evolve the program mix. This frees senior teammates to focus on campaign strategy and audience development, knowing the virtual engine is in capable, autonomous hands.<ul style="min-height:1.5em"><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/our-commitment-to-applicants/">Our Commitment to Applicants</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/culture-and-values-at-zapier/">Culture and Values at Zapier</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/learn/remote-work/">Zapier Guide to Remote Work</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct/">Zapier Code of Conduct</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/working-on-diversity-and-inclusivity/">Diversity and Inclusivity at Zapier</a></li></ul><h2>About You</h2><ul style="min-height:1.5em"><li>3+ years of experience in event marketing, program management, campaign operations, or a related B2B role, with demonstrated ownership of a workstream (not just task execution).</li><li>Track record of managing complex, multi-stakeholder projects end-to-end with minimal oversight, including making judgment calls on priorities and tradeoffs.</li><li>Experience running webinars, virtual events, or digital programs and using performance data to recommend improvements.</li><li>Strong organizational skills with the ability to manage timelines, details, and follow-through across multiple concurrent workstreams while keeping broader team goals in focus.</li><li>Clear written and verbal communication skills, with the ability to align cross-functional teams in a remote environment and communicate proactively with speakers, stakeholders, and partners.</li><li>Comfort working inside event platforms, CRM/marketing tools, project trackers, and reporting systems, with opinions on how to improve the tooling and workflows you use.</li><li>Strong problem-solving instincts: you handle complex, multi-stakeholder challenges by finding solutions and communicating both progress and blockers effectively.</li><li>A builder's mindset: you don't just run the process, you improve it. You create systems, templates, and documentation that make programs easier to run and help teammates take on similar work.</li><li>AI-savviness and curiosity about new tools and workflows; experience experimenting with tools like Claude Code, Cursor, and/or Codex is a strong signal.</li></ul>Nice to have:<ul style="min-height:1.5em"><li>Experience with enterprise-focused marketing programs or executive audience events, including adapting program formats to different audience seniority levels.</li><li>Familiarity with post-event reporting, campaign follow-up strategy, or audience segmentation, including recommending changes based on data.</li><li>Experience building playbooks, templates, or operating processes that other team members adopt and use independently.</li></ul><h2>Things You’ll Do</h2><ul style="min-height:1.5em"><li>Own the end-to-end planning and execution of webinars, virtual events, workshops, executive sessions, and other DG/AIT virtual programs, managing timelines, dependencies, and quality with guidance from your manager as needed.</li><li>Drive program logistics from kickoff through wrap-up, including scheduling, registration setup, speaker coordination, run-of-show management, and cross-functional follow-through, making decisions on sequencing and escalating tradeoffs to your manager.</li><li>Build and maintain core program assets (briefs, project plans, agendas, speaker prep documents, decks) and identify when existing templates need to evolve.</li><li>Partner with Demand Gen, AI Transformation, Product Marketing, Content, Creative, Social, and operations teams to align deliverables with campaign goals and resolve blockers proactively.</li><li>Manage production readiness for each event, including dry runs, platform setup, tech checks, and day-of troubleshooting, and recommend platform or process improvements based on patterns you observe.</li><li>Own audience operations for virtual programs: registration tracking, attendee communications, routing, and post-event follow-up workflows, flagging gaps in the attendee experience and proposing fixes.</li><li>Track program milestones, surface risks early with recommended mitigations, and keep multiple concurrent programs on track.</li><li>Build and maintain dashboards and reporting for registrations, attendance, engagement, and pipeline contribution, and use that data to recommend changes to program format, cadence, or targeting.</li><li>Support the development of repeatable workflows and contribute to playbook documentation that make virtual program execution more efficient and enable teammates to plug into processes independently.</li><li>Lead retrospectives after each program, synthesize learnings across events, and bring data-backed recommendations for how to improve the DG/AIT virtual events engine.</li></ul><h2>How Success Will Be Measured</h2><ul style="min-height:1.5em"><li>Virtual programs launch on time and run smoothly with high operational quality.</li><li>Speakers, stakeholders, and partners are well prepared and supported throughout the program lifecycle.</li><li>Event logistics, communications, and follow-up workflows are consistent and reliable across DG/AIT activities.</li><li>The team gains leverage because strategic owners spend less time on coordination and manual execution.</li><li>Program reporting, documentation, and process quality improve over time as the virtual events engine scales.</li></ul><h2>How to Apply</h2>At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct">code of conduct</a> provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/legal/data-privacy">review our privacy policy here</a>.Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:jobs@zapier.com">jobs@zapier.com</a>.<h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/spreadsheets/d/1_lXQvKwuU4xXEbye7EW_En8iv1ZIMlQNmT7B2Mzbo24/edit?gid=0#gid=0"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.

Virtual Programs Specialist

<h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.<div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div>Job Posted: June 2, 2026Location: North AmericaHi there!Zapier is looking for a Manager of Marketing Operations to help rebuild and modernize our go-to-market operating system from the ground up. This role is responsible for architecting scalable, AI-forward systems and processes that enable Marketing, Sales, and RevOps teams to move faster, operate smarter, and support the next phase of Zapier’s growth.You’ll play a critical role in transforming how Zapier manages and activates millions of leads across SMB, mid-market, and enterprise segments. From lead management and lifecycle orchestration to automation, attribution, routing, and reporting infrastructure, you’ll help design a GTM engine that is flexible, intelligent, and built to scale.This role requires someone who thrives in ambiguity, sees operational complexity as an opportunity, and knows how to combine systems thinking, automation, AI tooling, and operational rigor to create leverage across the business. You’ll partner closely with Marketing, Sales, RevOps, Data, and Product teams to create durable foundations while enabling faster experimentation and execution.If you’re excited about rebuilding systems instead of maintaining legacy processes — and want to help shape the future of an AI-native GTM organization — read on.<ul style="min-height:1.5em"><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/our-commitment-to-applicants/">Our Commitment to Applicants</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/culture-and-values-at-zapier/">Culture and Values at Zapier</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/learn/remote-work/">Zapier Guide to Remote Work</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct/">Zapier Code of Conduct</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/working-on-diversity-and-inclusivity/">Diversity and Inclusivity at Zapier</a></li></ul>About You<ul style="min-height:1.5em"><li>You have 7+ years of experience in marketing operations, RevOps, or demand generation operations within a B2B SaaS environment.</li><li>You have 4+ years in a leadership position, where you’ve mentored and upleveled individual contributors.</li><li>You have experience rebuilding or significantly transforming marketing operations and GTM systems in a high-growth B2B SaaS environment.</li><li>You are AI-forward in how you think about operations, automation, workflows, and scale, and you actively look for ways to reduce manual work and increase organizational leverage.</li><li>You are a HubSpot expert with deep production experience across lead scoring, routing, lifecycle management, and campaign operations.</li><li>You understand the operational complexity that comes with supporting multiple customer segments — from SMB self-serve motions to enterprise sales-assisted funnels.</li><li>You’ve worked with large-scale lead volumes and know how to design systems that maintain speed, accuracy, and visibility across millions of records and touchpoints.</li><li>You are comfortable balancing long-term systems architecture with short-term business needs and fast-moving execution.</li><li>You have deep experience with marketing automation, CRM systems, lead routing, attribution, campaign operations, and reporting infrastructure.</li><li>You’ve partnered closely with Marketing, Sales, and RevOps teams to improve funnel performance and operational efficiency.</li><li>You are highly analytical and comfortable working with funnel metrics, campaign performance data, conversion rates, attribution models, and pipeline reporting.</li><li>You have experience managing complex workflows and building scalable systems that support growth across multiple teams and channels.</li><li>You’re detail-oriented and process-driven, but pragmatic enough to move quickly in a fast-paced environment.</li><li>You communicate clearly with both technical and non-technical stakeholders and can translate operational complexity into actionable insights.</li><li>You thrive in a remote, asynchronous environment and are comfortable balancing strategic thinking with hands-on execution.</li></ul>What You’ll Do<ul style="min-height:1.5em"><li>Own and optimize Zapier’s marketing operations infrastructure, including campaign operations, lead management, attribution, automation, and reporting.</li><li>Partner with Demand Gen, Product Marketing, Sales, and RevOps to ensure seamless lead flow, accurate data capture, and efficient funnel management.</li><li>Build and maintain scalable processes and systems that improve campaign execution, reporting accuracy, and operational efficiency.</li><li>Manage marketing automation and CRM workflows, including lead scoring, routing, lifecycle management, segmentation, and nurture programs.</li><li>Develop dashboards and reporting frameworks that provide visibility into funnel performance, campaign effectiveness, pipeline contribution, and ROI.</li><li>Identify operational bottlenecks and proactively recommend improvements that increase speed, scalability, and marketing impact.</li><li>Support experimentation and growth initiatives by ensuring clean data, reliable attribution, and operational readiness.</li><li>Document processes, establish operational best practices, and create durable systems that allow the marketing organization to scale effectively.</li><li>Collaborate with external vendors and internal systems teams to evaluate, implement, and optimize marketing technology and tooling.</li><li>Help drive alignment across Marketing, Sales, and RevOps through strong communication, operational rigor, and shared visibility into performance metrics.</li></ul>How to ApplyAt Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct">code of conduct</a> provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/legal/data-privacy">review our privacy policy here</a>.Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:jobs@zapier.com">jobs@zapier.com</a>.<div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/spreadsheets/d/1_lXQvKwuU4xXEbye7EW_En8iv1ZIMlQNmT7B2Mzbo24/edit?gid=0#gid=0"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.

Senior Manager, Marketing Operations

<h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.<div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div>We're looking for a Sr. Director of Security to lead the Security organization at Zapier — our most senior security executive, with high growth potential toward Chief Security Officer for the right leader. We're on a mission to make everyone more productive at work, and our product has helped millions of people — and increasingly, the world's largest enterprises — build businesses through the power of automation and AI.Zapier is an AI-forward company building AI-enabled products on top of frontier models, and a new generation of more capable, more autonomous models is reshaping both the products we ship and the threats we defend against. We are a critical vendor — and in many cases a subprocessor — for thousands of enterprise customers who route sensitive data, credentials, and business-critical workflows through us every day.As Sr. Director of Security at Zapier, you will set and deliver the security strategy for an AI-native SaaS platform that sits in the middle of our customers' most important workflows. You will lead a team of Application Security (Product Security), Infrastructure Security, Detection &amp; Response, and GRC engineers. You will partner closely with executives, Enterprise Governance, GTM, Product, Engineering, Legal, and Risk to make security a competitive advantage — not a tax — on how Zapier builds, ships, sells, and operates.About You<ul style="min-height:1.5em"><li>You are a pragmatic, engineering-oriented SaaS security leader who thinks like an engineer. You bring a hypothesis-driven, systems-thinking approach to security, and you are comfortable operating in ambiguity. You have led security teams for SaaS product companies on modern tech stacks that ship quickly and safely. You've gone deep in at least one security discipline (Application/Product Security, Infrastructure Security, Detection &amp; Response, etc.) and broad across the others. You're fluent in modern cloud and identity threat models, supply chain risk, and secure-by-default infrastructure. You make decisions using business context and data as inputs, not dogma.</li><li>You are an AI-era security leader who helps Zapier stay ahead of what AI makes possible — for our product and for our adversaries. You stay on the bleeding edge of what AI enables for defense and for attack. You turn that into guidance for executives and direction for Product and Engineering: what to build, what to avoid, and how trust and security show up in the product. You spot opportunities as well as risks — where stronger posture, transparency, or product choices can win enterprise trust. You have an opinion on how to secure agentic systems, MCP-style integrations, and AI features that touch customer data, and you help shape the roadmap — not only review what ships.</li><li>You look around corners — on risks and opportunities. You maintain a clear, prioritized view of what could hurt us and what we should pursue next, with impact and likelihood explained in plain language. You surface blind spots early and drive intentional decisions — mitigate, invest, or accept risk with eyes open. You don't default to reactive plans or comprehensive lists without a headline narrative of what keeps you up at night and what we're doing about it.</li><li>You drive change across the company, not only inside Security. You are strong in change management: influencing executives, partnering with Build and IT, and shifting how the company works — policies, golden paths, technical enforcement, procurement, how teams ship and use AI — without defaulting to "security said no." You make the right thing easier than the risky thing, and you tee up leadership decisions when change requires company-wide support.</li><li>You are a strong partner to Enterprise Governance on shaping the product. You work with Governance, Product, and GTM so enterprise-grade security and trust are designed in — controls, data and agent boundaries, AI-specific diligence, and what we can credibly commit to in contracts — not bolted on after ship.</li><li>You have executive presence internally and externally. Inside Zapier, you are a calm, credible leader for your team and a trusted peer to the executive team — clear narratives, crisp tradeoffs, judgment under ambiguity. Outside Zapier, you are comfortable and effective with customers, prospects, CISOs, auditors, regulators, and analysts. You partner with Sales, CS, Legal, and Product Marketing to unblock and accelerate enterprise deals. You understand what it means to be a critical vendor and a subprocessor, and you build a program that can withstand that level of scrutiny.</li><li>You lead with risk management, executive communication, and visibility. You can run a real risk program — identify, quantify, prioritize, communicate, and drive down risk across the company, not just within Security. You are the executive translator: you take complex technical risk and make it land with the executive team. You know how Zapier's operating model creates risk (speed, autonomy, broad tool access, AI experimentation, employee enablement) and how to mitigate that risk without breaking what makes the company effective. You force intentional risk acceptance where needed — leadership understands the tradeoff and chooses it with eyes open. You drive visibility — narratives, risk reports, and pre-reads — so leaders can make good decisions quickly.</li><li>You bring deep expertise in detection, response, and incident management. You have run modern detection &amp; response and incident response programs end-to-end: detection engineering, triage, command, communications (internal, customer, regulator), forensics, root cause, and durable remediation. That includes product security incident response — running a bug bounty program at scale, ingesting and triaging external researcher reports, treating critical findings as incidents, and driving systemic fixes back into the product. You can stand up calmly in a high-severity incident at 2am, run the room, and own the customer narrative the next morning.</li><li>You manage diverse, high-performing, growth-mindset engineering organizations. You are an empathetic leader who values diversity and fosters psychological safety, inclusivity, and belonging. You forecast staffing needs, make hard staffing calls, and assess performance equitably across diverse people and functions. You manage managers, tech leads, and senior ICs, and you coach teams to be successfully autonomous. You give and receive feedback well, both inside and outside your org.</li><li>You can develop and deliver on an aligned security vision, strategy, and roadmap. You build a multi-year vision for security that aligns with and enables the company strategy — including our AI strategy and our enterprise GTM motion. You define measurable outcomes, track them, and hold yourself and your team accountable. You ruthlessly prioritize, raise risks early, and communicate tradeoffs clearly. You earn a broader mandate over time — including a path to Chief Security Officer — through outcomes, presence, and trust with leadership.</li><li>You build strong partnerships and are an excellent communicator. You build relationships across Product, Engineering, Enterprise Governance, Legal, GTM, Finance, People, and Risk. You partner with Product Management on security and trust features that help us win and retain upmarket customers. You communicate clearly in writing and verbally, tailor your message to any audience from engineer to Board member, and use storytelling that doesn't lose the "why." You use modern practices and selective automation to scale the org — triage, evidence, questionnaires, access reviews, IR — as leverage, not as a substitute for judgment, corner-looking, or change leadership.</li></ul>Things You'll DoZapier is a fast-growing, remote-first, AI-forward company. You'll work across many parts of the org, but here's a representative slice:<ul style="min-height:1.5em"><li>Protect millions of customers — and increasingly, large enterprises — from having their API credentials, data, and AI-driven workflows compromised or put at risk.</li><li>Set the vision, strategy, and roadmap for security at an AI-native SaaS company, including how we secure AI features, agentic workflows, and integrations with frontier models.</li><li>Maintain a forward-looking security narrative for leadership: top risks and emerging threats, opportunities (product trust, enterprise differentiation), what we're doing about each, and what requires intentional executive decisions or company-wide change.</li><li>Own and evolve our risk management program: identify and quantify enterprise risk (including risks created by how we operate), drive mitigation, report crisply to the executive team, and drive intentional risk acceptance where appropriate.</li><li>Be Zapier's security voice internally and externally: lead customer security reviews and executive briefings, support GTM in enterprise deals, respond to subprocessor and AI-specific due diligence, and engage with auditors, regulators, and the security community.</li><li>Partner with Product, Engineering, and Enterprise Governance to advise and shape what we build for enterprise customers — trust features, control design, AI/agent boundaries, and enterprise commitments — not only review at ship time.</li><li>Lead company-wide security change — standards, golden paths, technical gates, vendor and procurement patterns, workforce AI use — with clear ownership, enforcement, and adoption.</li><li>Lead a high-functioning Detection &amp; Response program — including product security incident response, bug bounty triage, escalation, customer comms, root cause, and systemic fixes.</li><li>Provide strategic leadership for secure-by-default product development, including security and trust features that differentiate Zapier with security-conscious enterprise buyers.</li><li>Partner with Engineering and Product to embed security and AI safety into how we build, ship, and operate — secure SDLC, threat modeling for AI features, evals as controls, MCP/tool permission scoping, and continuous assurance.</li><li>Stay on the bleeding edge of AI, frontier models, and the evolving threat landscape (including AI-enabled adversaries) and translate that into how Zapier defends itself, shapes its product, and advises the company.</li><li>Develop effective ways to communicate, monitor, and lead your teams; keep senior leadership informed on progress, risks, and blockers; and build rapport across Security and the broader company through coaching and mentorship.</li><li>Recommend information security investments to the executive team and own the security narrative.</li><li>Recruit, interview, hire, and onboard top talent — and raise the bar for what an AI-era security org looks like.</li></ul><h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/spreadsheets/d/1_lXQvKwuU4xXEbye7EW_En8iv1ZIMlQNmT7B2Mzbo24/edit?gid=0#gid=0"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.

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