Tapcart turns Shopify sites into beautiful mobile apps. We work with the biggest brands like Fashion Nova, Chubbies, Fanjoy, and 3,000+ others.

With just a few clicks, you can build a custom app with different product grids with search functionality. Send push notifications to your customers with your own set of triggers and messages.

tapcart

At Tapcart, we believe every brand needs a direct relationship with their customers - one they actually own. We are the mobile commerce engine that powers shopping for Shopify's fastest-growing brands. $15B+ in revenue processed. 200M+ shoppers worldwide. Brands like Princess Polly, Béis, Forever 21, and Young LA rely on us to power a large portion of their revenue.We're a lean team with minimal management and big autonomy. Everyone here builds and code is core to what we do - engineers, product, leadership. We use our own platform, we talk to merchants daily, and we ship constantly. Backed by Shopify, Silver Lake and other top VCs. Profitable and growingIf you want a place where you own real outcomes, not just tickets, you'll fit in.<h1> Why you should join Tapcart, when you have a sea of other options?</h1><ul style="min-height:1.5em"><li>You want to work with colleagues who have high standards and who love building beautiful, performant software</li><li>You prefer the dopamine of working on software that will get into hundreds of millions of users' hands, vs working on enterprise, forward-deployed software</li></ul><h1> We deeply care about using AI in our work. Don't proceed with applying if:</h1><ul style="min-height:1.5em"><li>You don't love agents / don't use them daily</li><li>You don't value craft and cannot speak to software that inspires you</li></ul><h1> What you’ll be working on at Tapcart</h1><ul style="min-height:1.5em"><li>Architect and ship core product that feels durable, fast and clean. Work across multiple stacks to deliver impact.</li><li>Design our proactive AI agent orchestration layers used by thousands of high growth brands</li><li>Prototype new interaction patterns for human-agent collaboration</li><li>Raise our bar for engineering craft, help with recruiting, and hold the line on quality</li><li>Dogfood the platform and our apps every day :)</li></ul>You'll be a true owner, from prototype to production, and work side‑by‑side with the CEO, design, and key stakeholders, all while staying close to merchants to deliver value early and iterate quickly.<h1> Qualifications</h1><ul style="min-height:1.5em"><li>5+ years of engineering and product work</li><li>Demonstrated skills across frontend, backend and database layers</li><li>A Github that is more green than black</li></ul><h1> Salary Range</h1>$175,000 - $350,000 - we pay for exceptional <h1>Benefits</h1>Competitive salary and equity. Medical, dental, vision. 401(k). Flexible PTO. Remote-friendly. Home office stipend. Quarterly merchant stipend. Lots of swag drops

Sr. Software Engineer

<h2>About Tapcart</h2>At Tapcart, we believe every brand needs a direct relationship with their customers, one they actually own.We are the mobile commerce engine that powers shopping for Shopify's fastest-growing brands. $15B+ in revenue processed. 200M+ shoppers worldwide. Brands like Oh Polly, Bo+Tee, Princess Polly, Béis, and Forever 21 rely on us to power a large portion of their revenue.We're a lean team with minimal management and big autonomy. Everyone here solves problems end to end and stays close to the product. We use our own platform, we talk to merchants daily, and we ship constantly. Backed by Shopify, Silver Lake, and other top VCs. Profitable and growing.This is our first support hire in the UK. Today our European merchants wait until California wakes up. You're the fix for that, and you'll shape how we build support around you.If you want a place where you own real outcomes, not just a queue, you'll fit in.<div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><h2>Why join Tapcart when you have a sea of other options?</h2><ul style="min-height:1.5em"><li>You'd rather be the person who solves it than the person who routes it.</li><li>You want to build the playbook for a new region, not inherit someone else's rota.</li></ul><h2> What you'll be working on at Tapcart</h2><ul style="min-height:1.5em"><li>Own the support queue end to end during European hours. Triage, reproduce, resolve, follow up.</li><li>Debug across Shopify themes and APIs, our React Native apps, checkout, and integrations like Klaviyo, Algolia, Yotpo, and Recharge.</li><li>Reproduce issues using device simulators, Proxyman or Charles, browser dev tools, and log readers. Capture clean repro steps and well scoped Asana tickets so engineering can act fast.</li><li>Use AI daily as part of how you work. Agents for research and debugging, and your judgment on what gets automated next.</li><li>Train Fin and build out the Help Center so the same question stops reaching a human twice.</li><li>Tell Product what merchants keep hitting, and push for it to get fixed.</li></ul><h2> Coverage &amp; Schedule</h2>This role is built for European coverage. You'll work standard UK business hours with a daily two to three hour overlap with our US Support team in your late afternoon. That window is for warm handoffs of in flight tickets, weekly team syncs, and live coaching.<h2>Qualifications</h2><ul style="min-height:1.5em"><li>3 to 5 years of technical support experience, ideally in a SaaS or ecommerce environment supporting mid-market or enterprise customers.</li><li>Strong working knowledge of Shopify (themes, admin, APIs) and the mobile app ecosystem (App Store and Google Play submissions, builds, releases).</li><li>Comfort triaging issues across web and native mobile, with hands-on troubleshooting using tools like Proxyman, Xcode and Android simulators, and browser dev tools.</li><li>Proficiency with helpdesk platforms (Intercom, Zendesk, or Gorgias) and ticketing tools like Asana or Jira.</li><li>Excellent written and verbal communication, with the ability to make complex technical issues feel simple to a non-technical merchant.</li><li>Disciplined ticket hygiene and the ability to manage a queue with competing priorities in a fully remote, async first environment.</li><li>A bias toward documenting what you learn so the rest of the team and our merchants benefit.</li><li>Right to work in the UK.</li></ul><h2></h2><h2>Salary Range</h2>OTE £75,000 to £85,000, commensurate with experience.<div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><h2>Benefits</h2>Competitive salary. Employer-contributed private medical through our UK EOR. Workplace pension. Flexible time off plus UK bank holidays. Remote-friendly. Home office stipend. Quarterly merchant stipend. Lots of swag drops.<div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div>

Technical Support Agent - UK

At Tapcart, we believe every brand needs a direct relationship with their customers - one they actually own. We are the mobile commerce engine that powers shopping for Shopify's fastest-growing brands. $15B+ in revenue processed. 200M+ shoppers worldwide. Brands like Princess Polly, Béis, Forever 21, and Young LA rely on us to power a large portion of their revenue.We're a lean team with minimal management and big autonomy. Everyone here builds and code is core to what we do - engineers, product, leadership. We use our own platform, we talk to merchants daily, and we ship constantly. Backed by Shopify, Silver Lake and other top VCs. Profitable and growingIf you want a place where you own real outcomes, not just tickets, you'll fit in.Why join Tapcart when you have a sea of other options?<ul style="min-height:1.5em"><li>You love the brands you shop from and want them as prospects</li><li>You want to sell a product that actually works and is a “need-to-have”</li><li>You'll have a manager who clears the path, not one who watches every step</li></ul>Don’t proceed with applying if:<ul style="min-height:1.5em"><li>You don’t use AI tools daily to work faster and smarter</li><li>Ecommerce is new territory for you. Prospects expect you to understand their business</li><li>You buy your pants from amazon and dont support DTC</li></ul>What you’ll be working on at Tapcart<ul style="min-height:1.5em"><li>Get in front of the brands building the future of DTC and help them see what a great mobile experience can do for their business</li><li>Use AI to research accounts, personalize outreach, and create assets that deliver value to your prospect’s inbox</li><li>Bring energy into every call with merchants and teammates alike</li></ul>You’ll be a true owner from first email to signed contract and work side-by-side with Sales leadership, Solutions, and key stakeholders, while staying close to the customer to deliver value early and iterate quickly.Qualifications<ul style="min-height:1.5em"><li>3+ years of closing experience in SaaS ecommerce or Shopify ecosystem is required, not a nice-to-have</li><li>A track record you can point to quota attainment, deal size, what you learned when you missed</li><li>Comfortable prospecting. You’re supported by other channels, but this isn’t a pure inbound role.</li><li>You don’t sleep on leads. Ever. You’ll get on a plane if that’s what it takes.</li></ul>Salary + Commission$240,000–$280,000 OTE (50/50)BenefitsCompetitive salary and equity. Medical, dental, vision. 401(k). Flexible PTO. Remote-friendly. Home office stipend. Quarterly merchant stipend. Lots of swag drops.

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