Sprout Social is a leading social media management platform founded in 2010. The company's innovative tools and solutions have revolutionized how businesses engage with their audience online, driving growth and enhancing brand presence across various social media channels. With a focus on empowering organizations to effectively manage and optimize their social media strategies, Sprout Social continues to set new standards in the digital marketing landscape.

Description Sprout Social is looking to hire a Sales Development Representative for the Sales &amp; Customer Experience team. Why join Sprout’s Sales &amp; Customer Experience team? The Sales and Customer Experience team shapes how Sprout powers the future of customer connection for today’s most innovative brands. We sell and support the leading social media management platform for businesses, helping organizations unlock the full value of social. Through powerful social intelligence and trusted partnership, we enable teams to build authentic relationships and drive meaningful business impact. You’ll join a high-performing, collaborative team made up of some of the brightest minds in the industry, working with iconic brands like Campbell's, Salesforce, Airbnb, and Equifax. Just as importantly, Sprout is a place where your growth matters. You’ll have the freedom to shape your career, explore new paths, and build toward what’s next, with a team that’s invested in helping you get there. What you’ll do Generate new business by qualifying and nurturing inbound leads as well as participating in outbound campaigns. Use inbound selling best practices to identify customer pain points while driving the value of our product Consistently learn and apply coaching related to sales strategy and processes What you’ll bring We’re looking for a customer-focused, highly motivated, and driven individual with a desire to grow and advance a career in sales. If you have a proactive customer first mentality with the passion to demonstrate Sprout’s commitment to being a joy to do business with, we’d love to talk to you! The minimum qualifications for this role include: Relevant work/internship experience in sales - client-facing, consulting or marketing Ability to work from Sprout’s Chicago office at least three days per week (Tuesday, Wednesday, and Thursday) with the possibility of additional in-office days depending on business needs Preferred qualifications for this role include: Exceptional organizational, presentation, and communication skills - phone, email, and webinar Technical expertise and ability to acquire knowledge of new products Driven to succeed and ability to work in a fast-paced environment How you’ll growWithin 1 month, you’ll plant your roots, including: Complete Sprout Social’s new hire training &amp; onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization. Partner with the Manager of Sales Development to define key success metrics for your role and how you will measure against them. Begin developing familiarity with our business, platform, and applications, as well as our company’s key metrics. Acclimate yourself with the day to day responsibilities of Sprout’s Sales Development team by shadowing team members, listening to recorded customer calls and working closely with our dedicated Enablement Manager. Begin receiving inbound leads and start your three month ramp to full quota (primary metric is sourced opportunities). Within 3 months, you’ll start hitting your stride by: Create a professional and engaging first impression with our prospects. Thoroughly qualify inbound leads and collaborate with Account Executives for a smooth prospect experience. Prioritize leads and position relevant product features to solve business needs. Run initial discovery calls to identify customer requirements and expectations in order to make tailored product recommendations. Manage follow-up with calls-to-action to consistently build a sales pipeline. Meet activity and pipeline goals on a monthly basis. Consistently contact new leads with a sense of urgency and master clearing out your queue. Within 6 months, you’ll be making a clear impact through: Consistently achieve your opportunity and revenue targets. Become an expert in all things social media, including advanced listening and employee advocacy. Have mastered the use cases of successful customers across different verticals and sophistication on social media. Consistently reflect on your own skill and development gaps along with your Manager to identify personal and professional coaching areas. Step up as a leader in the Sales Development organization by mentoring new hires. Within 12 months, you’ll make this role your own by: Have mastered the necessary skills needed to work a consistent inbound funnel, including time management, sense of urgency, and prioritization. Be a leader on the floor by sharing best practices and ways that you have been successful as an SDR. Ready yourself for an Account Executive role by taking part in numerous mentorship and coaching opportunities to level up your career. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Comprehensive Health &amp; Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents. Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match). Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind. Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest &amp; Recharge days throughout the year. Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family. Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations. Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line. Office Environment: Beautiful, convenient, and state-of-the-art offices in Chicago’s Loop.&nbsp; *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. This role’s minimum On Target Earnings (“OTE”) is $72,500 USD annually. OTE is governed by an incentive plan. It is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance. OTE is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).&nbsp; For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp; &nbsp;Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Sales Development Representative

Description Sprout Social is looking to hire a Customer Success Manager, Strategic, for the Sales &amp; Customer Experience team. Why join Sprout’s Sales &amp; Customer Experience team? The Sales and Customer Experience team shapes how Sprout powers the future of customer connection for today’s most innovative brands. We sell and support the leading social media management platform for businesses, helping organizations unlock the full value of social. Through powerful social intelligence and trusted partnership, we enable teams to build authentic relationships and drive meaningful business impact. You’ll join a high-performing, collaborative team made up of some of the brightest minds in the industry, working with iconic brands like Campbell's, Salesforce, Airbnb, and Equifax. Just as importantly, Sprout is a place where your growth matters. You’ll have the freedom to shape your career, explore new paths, and build toward what’s next, with a team that’s invested in helping you get there. What you’ll do Cultivate strong relationships and inspire customer loyalty for a portfolio of Sprout’s largest customers in our North America market Be the primary point of contact, providing a personalized experience to each and every customer Drive value and product adoption for customers, providing strategic guidance, identifying risk, and growth indicators What you’ll bring The ideal candidate is passionate about Customer Success and excited to understand what makes customers successful. You pride yourself on being organized and detail oriented. We're looking for someone who has managed direct relationships with customers, with an emphasis on Fortune 500 companies. You should possess the ability to uncover customer challenges and make recommendations to help customers achieve their goals. The ideal candidate will demonstrate technical aptitude and can identify areas of opportunity within the existing platform. If you're passionate about providing an exemplary customer experience and are a team player, we'd love to hear from you! Qualifications These are the minimum qualifications that our hiring team is looking for in this role:&nbsp; 6+ years of experience in Customer Success in B2B SaaS/Software 2+ years of experience in Customer Success in B2B SaaS/Software managing an Enterprise book of business&nbsp; Proven success with retaining, renewing and growing Enterprise-level accounts&nbsp; Experience building relationships, presenting and selling to senior level decision makers across multiple functions Additionally, these are the preferred qualifications that would indicate a particularly strong candidate: Excellent communication, interpersonal and writing skills&nbsp; Experience with consulting and providing strategic guidance related to social media and social media tools is a plus Demonstrated experience collaborating cross-functionally with internal partners such as Account Executives, Professional Services Consultants, Renewal Managers, and other go-to-market teams to deliver seamless customer experiences and drive shared outcomes Experience working with the G-Suite, Salesforce, Gainsight &amp; Tableau How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout Social’s new hire training &amp; onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization. Partner with the Manager of Customer Success to define key success metrics for your role and how you will measure against them. Begin developing familiarity with our business, platform, and applications, as well as our company’s key metrics. Acclimate yourself with the day to day responsibilities of Sprout’s Success Team by shadowing team members, listening to recorded customer calls and working closely with our dedicated Enablement Manager.&nbsp; Within 3 months, you’ll start hitting your stride by: Receive your dedicated book of business and begin familiarizing yourself with your customer base. Establish relationships with customer-facing departments across the organization.&nbsp; Direct customers to Sprout resources such as product guides, webinars, and customer support to encourage product adoption. Respond to high-impact customer issues in a fashion that inspires continued customer loyalty. Actively handle inbound requests and account related questions. Within 6 months, you’ll be making a clear impact through: Maintain product expertise across our platform to serve as the ultimate trusted advisor. Partner with colleagues across departments to address customer feedback and communicate accordingly.&nbsp; Review to-date performance with your manager, identify areas of improvement and establish a plan for career development.&nbsp; Within 12 months, you’ll make this role your own by: Propose and execute independent projects benefiting the whole of Customer Success or Sprout as an organization.&nbsp; Identify individual strengths and how to apply them effectively for continued success.&nbsp; Master the Strategic Business Review and begin visiting customers in person to provide additional value. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program&nbsp; We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program: Comprehensive Health &amp; Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents. Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match). Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind. Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest &amp; Recharge days throughout the year. Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family. Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations. Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line. *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including whether you’re located in Zone 1 or Zone 2, as well as relevant experience and skills. In the United States, we have two geographic pay zones. This role’s On Target Earnings (“OTE”) for new hires in each zone are: Zone 1 (New York, California, Washington): $127,600 - $175,450 USD annually Zone 2 (All other US states): $116,000 - $159,500 USD annually OTE is governed by an incentive plan. It is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance. The incentive plan is uncapped. The listed ranges represent the expected earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. OTE is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).&nbsp; For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp; #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Customer Success Manager, Strategic

Description Sprout Social is looking to hire an Account Executive, Strategic Enterprise to the Sales &amp; Success team. Why join Sprout’s Sales &amp; Success team? Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world ​​including Kroger, Reebok, Salesforce, and Canva. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there.&nbsp; What you’ll do Develop an account growth strategy with a select subset of named customer accounts, while working to develop net new pipeline that translates to revenue in assigned prospect accounts Manage the enterprise purchasing process in a global organization by working with partners across procurement, legal, security, etc. Own your numbers - consistently meet and exceed your quota Establish deep relationships within your book of business through multi-threading, achieving both executive or VP level and end user engagement What you’ll bring Sprout Social is looking for a highly driven and tech-savvy Account Executive with strong business acumen to join our expanding Strategic Enterprise sales team. Ideally, you will be equally driven by a customer-centric mentality to grow customer accounts. The minimum qualifications for this role include: 8+ years of software sales experience, with the majority in a closing role Proven success selling complex enterprise solutions Consistent overperformance in previous roles (top 5% of company) Preferred qualifications for this role include: Experience establishing deep relationships, presenting and selling to C-suite level decision makers across multiple functions Experience working in a ‘team selling’ environment and managing a team of supporting account resources&nbsp; Accurately forecasts and manages pipeline on a monthly and quarterly basis&nbsp; Fiercely passionate about the impact social media can have on a large enterprise How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout Social’s 3-week new hire training &amp; onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization Partner with the Director of Enterprise to define key success metrics for your role and how you will measure against them Meet with current members of the Enterprise Sales team individually to understand what’s working, what’s not, and gather learnings to implement into your role Shadow Account Executives on calls to learn sales strategies and positioning Dive right into our platform to learn about what makes our platform unique and why customers love our solutions Learn Sprout’s go-to-market messaging, key differentiators, develop and personalize segment-specific value propositions Learn the relevant customer stories and case studies to justify your value propositions with real ROI examples from the field Complete a demo and written certification to ensure comprehension Learn Sprout’s existing customer sales process by shadowing your peers Within 3 months, you’ll start hitting your stride by: Meet with your entire book of business and begin the process of building relationships with key strategic stakeholders Understand the contractual language of all your customers and where we can expand our offerings by expansion into new business units or increasing utilization of our platform with existing customers Own your numbers - consistently meet and exceed your activity&nbsp; goals to build a fruitful pipeline that will provide consistent quota attainment Co-build account &amp; territory plans with your BDR, Professional Services &amp; Customer Success teammates Regularly meet with your BDR to define a relationship that ensures seamless communication and coordination on all net new business generation and expansion opportunities Conduct active research leveraging all available tools and data sources to understand your customers’ brand, culture, KPIs, partners, and success metrics so you can add value throughout your interactions and become a trusted advisor Gain a solid understanding of your customer’s internal transitions and mitigate the risk of churn Within 6 months, you’ll be making a clear impact through: Have built solid relationships at the C-Level with your “book of business" Represent Sprout at conferences and engage potential leads in person at trade shows and events to continue to build our customer base Become a Sprout Social and social media expert to confidently speak to ever-changing trends, new product features and platform enhancements to help our customers solve high impact problems by realizing their full potential and accomplishing their goals Consistently achieve your revenue, pipeline and activity targets Within 12 months, you’ll make this role your own by: Mentor and develop your BDR to become best in class at their respective functions and further advance their skill sets and career trajectory Step up as a leader to share best practices across the organization and help others grow from your experiences Consistently meet and exceed monthly activity, pipeline and new business metrics Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program&nbsp; We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program: Comprehensive Health &amp; Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents. Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match). Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind. Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest &amp; Recharge days throughout the year. Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family. Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations. Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line. Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including whether you’re located in Zone 1 or Zone 2, as well as relevant experience and skills. In the United States, we have two geographic pay zones. This role’s On Target Earnings (“OTE”) for new hires in each zone are: Zone 1 (New York, California, Washington): $277,200 - $381,150 USD annually Zone 2 (All other US states): $252,000 - $346,500 USD annually OTE is governed by an incentive plan. It is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance. The incentive plan is uncapped. The listed ranges represent the expected earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. OTE is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).&nbsp; For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp; #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Account Executive, Strategic Enterprise

Description Sprout Social is looking to hire an Executive Assistant to support our Chief Revenue Officer and Senior Vice President, Head of Customer Experience.&nbsp; Why join Sprout’s Revenue team? The Revenue team is responsible for selling and supporting the leading social media management platform for businesses. Together with the Marketing team, we deliver thought leadership, experiences, and content that showcase Sprout’s value and deliver customer joy. This role is a unique opportunity to work with the executives leading those teams and to partner closely with their respective Chiefs of Staff, ensuring seamless coordination across leadership and their teams. You’ll provide a wide array of administrative, logistical, and project-related support to executives. This person will report directly to our Chief of Staff to the SVP, Head of CX, with a dotted line to the Chief of Staff to the CRO.&nbsp; What you’ll do As an Executive Assistant at Sprout Social, you will play a critical role in supporting the CRO and SVP, Head of CX, ensuring the seamless operation of the Sales and Customer Experience organizations. You’ll anticipate executives’ needs and proactively work to identify solutions. Your ability to navigate ambiguity, manage shifting priorities, make independent decisions, and do so with exceptional communication and attention to detail will be critical to your success in this role.&nbsp; Calendar &amp; Meetings Coordination: Collaborate closely with the CRO, SVP, Head of CX, and Chief of Staff to align priorities and ensure their schedules accurately reflect organizational goals. Coordinate and manage meetings, ensuring key sales and success stakeholders are included as necessary. Assist the Chief of Staff in preparing meeting agendas, gathering materials, and distributing detailed meeting notes with clear action items to the relevant technical and product teams. Conduct regular reviews of the CRO and SVP, Head of CX's calendars to optimize time management, streamline scheduling, and minimize conflicts. Cross-functional Project Work: Support the logistical and tactical coordination of key revenue initiatives, including scheduling meetings, securing meeting rooms for in-person or hybrid sessions, and managing related logistics. Serve as a liaison between the CRO, SVP, Head of CX, and cross-functional teams to maintain alignment on priorities and ensure smooth communication across departments. Travel &amp; Expense Coordination: Manage travel logistics for the CRO, SVP, Head of CX, and key team members, ensuring travel plans align with critical sales and success initiatives, such as onsite meetings and offsites. Prepare and submit timely expense reports, ensuring compliance with budget guidelines and company policies. Proactively adjust travel arrangements to accommodate last-minute changes, including flight cancellations or modifications to arrival/departure schedules. Sales &amp; Customer Experience Event Management: Plan and organize internal and external events, including revenue offsites, onsites, and team-building activities. Support the logistics and coordination of all-hands meetings, and other key gatherings for sales and customer experience teams. Gather feedback from internal revenue teams after events to identify areas for improvement and optimize future event planning. What you will bring The minimum qualifications for this role include: 5+ years of experience providing high-level administrative support to C-suite executives, including previous or current experience as an Executive Assistant. Proven experience working in a fast-paced environment, with a strong understanding of managing complex revenue operations. High proficiency with productivity tools (Google Workspace, Slack, Zoom) and collaboration platforms (Confluence) used in engineering and product management. Extensive experience with expense management and travel booking software. Preferred qualifications for this role include: Experience supporting executives within sales or customer success teams. Familiarity with sales methodologies such as MEDDICC, Challenger, and/or value-based selling. Strong understanding of technical documentation, project management workflows, and technical reporting processes. Willingness to provide flexible support outside regular office hours as needed. While we aim for a consistent schedule, occasional exceptions may arise. How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout Social’s new hire training and onboarding program alongside other new team members, gaining a comprehensive understanding of our products and how your role contributes to the organization’s success. Collaborate with the Chief of Staff to define key success metrics for your role and establish a framework for measuring progress. Develop a deep understanding of the CRO and SVP, Head of CX’s priorities, leadership styles, and communication preferences. Build strong working relationships with the sales, success, and Chief of Staff teams to ensure alignment and smooth collaboration. Begin managing daily administrative tasks, including email triage, meeting preparation, and scheduling, ensuring efficiency and organization. Within 3 months, you’ll start hitting your stride by: Build strong relationships with cross-functional leaders in Sales and Customer Experience to understand their working models and ensure seamless collaboration. Take full ownership of scheduling, travel logistics, and event coordination, ensuring smooth operations and effective coordination across technical and product teams. Drive process improvements to streamline administrative workflows and increase efficiency. Support cross-functional projects by collaborating closely with sales &amp; success teams, and the Chief of Staff to ensure timely execution and alignment with strategic goals. Within 6 months, you’ll be making a clear impact through: Anticipate the needs of the CRO and SVP, Head of CX, proactively managing their schedules and reducing their administrative workload. Continuously refine administrative processes to improve efficiency and enhance communication flow between technical leadership and their teams. Take on increasing responsibility for supporting high-impact cross-departmental initiatives, ensuring smooth coordination and execution across teams. Within 12 months, you’ll make this role your own by: Collaborate with the Chief of Staff to streamline and enhance scheduling and workflow practices, driving greater efficiency and effectiveness. Actively seek and respond to feedback from peers, customers, and leadership, both solicited and unsolicited, to continuously improve processes and outcomes. Bring fresh ideas and innovative solutions to the table, using your unique skills and perspective to drive positive change and make an impact in ways we haven't yet imagined. Of course, what is outlined above is the ideal timeline and responsibilities, but things may shift based on business needs, and other projects and tasks could be added at the discretion of your manager. Our Benefits Program&nbsp; We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program: Comprehensive Health &amp; Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents. Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match). Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind. Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest &amp; Recharge days throughout the year. Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family. Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations. Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line. Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including whether you’re located in Zone 1 or Zone 2, as well as relevant experience and skills. In the United States, we have two geographic pay zones. For this role, the expected base pay ranges for new hires are: Zone 1 (New York, California, Washington): $101,200 - $139,150 USD annually Zone 2 (All other US states): $92,000 - $126,500 USD annually The listed ranges represent earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).&nbsp; For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp; #LI-REMOTE &nbsp;Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Executive Assistant to the CRO & SVP, Head of CX

Sprout Social is looking to hire a Senior Business Operations Manager, EMEA Enterprise in Dublin, Ireland for the Revenue Operations team. Why join Sprout’s Sales &amp; Success team? Joining the Sales &amp; Success team at Sprout Social is an opportunity to accelerate your career. We’re a dynamic team working to support and scale the leading social media management platform for businesses. You’ll work alongside some of the sharpest minds in the industry while engaging with major brands like Logitech, PwC, Publicis Groupe, Bank of Ireland. You’ll have the opportunity to design your own career path and shape the future of our business—we’re committed to helping you get where you want to go! What you’ll do Collaborate closely with the Head of Enterprise, EMEA and sales leadership to define and drive strategic initiatives for the EMEA organization.&nbsp; Lead the execution of sales operational strategies, managing cross-functional initiatives that improve sales performance, pipeline velocity and forecasting accuracy. Develop and maintain dashboards and reporting infrastructure, providing data-driven insights to optimize sales performance and leadership decision-making. Own communication function to the EMEA Enterprise organization (ICs and Leadership)—this includes distilling and succinctly explaining important updates and process changes, delivering strategic direction and ghostwriting communication/presentations on behalf of EMEA leadership.&nbsp; Partner with cross-functional teams (Sales, Marketing Product, Customer Success, Finance) to support sales growth and streamline operations and alignment across groups. Act as a trusted advisor to the Head of Enterprise, EMEA and help prepare executive presentations and reports that communicate progress, goals, and performance metrics. Lead strategic projects from ideation to execution, ensuring timely delivery and alignment with the company’s strategic vision. Ensure resource allocation is aligned with business priorities and growth targets. Provide mentorship and leadership to junior team members, fostering a culture of accountability, innovation, and continuous improvement. &nbsp; What you’ll bringWe’re seeking a candidate who combines strategic thinking with hands-on operational excellence in a high-growth environment. The ideal candidate has a proven track record of driving change and improvement through collaboration and influence. You will have deep experience in sales operations, process optimization, and cross-functional leadership. The minimum qualifications for this role include: 6 - 8+ years of experience in sales operations or business operations in high-growth or Enterprise environments. Proven expertise in managing sales processes, forecasting, pipeline management, and driving revenue growth through operational improvements. Strong experience collaborating across Sales, Marketing, Customer Success, and Finance teams to ensure alignment and drive execution. Ability to manage complex projects and initiatives with a track record of successfully leading cross-functional teams toward measurable outcomes. Ability to work from our Dublin office location 1-2 days x week Preferred qualifications for this role include: Experience in SaaS or Enterprise Sales environments Expertise in Salesforce, Gong, Tableau/other BI reporting tools to drive sales insights Prior experience working on large-scale operational projects and program management Exceptional written and verbal communication skills, with the ability to prepare executive presentations and reports that convey strategic insights. Strong leadership and team development skills, with a passion for mentoring and developing high-performing teams. How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout Social’s onboarding and develop a strong understanding of our products, processes, and strategic objectives. Build effective working relationships with key stakeholders across Revenue Operations, Sales, Marketing, and Customer Success. Evaluate existing sales operations to identify opportunities for immediate and ongoing improvement. Within 3 months, you’ll start hitting your stride by: Lead projects and provide actionable insights to enhance sales performance. Optimize sales processes and build a robust reporting infrastructure to track and measure success. Ensure operational initiatives are aligned with broader business objectives through close collaboration with leadership. Effectively communicate updates and key campaign initiatives to the team. Within 6 months, you’ll be making a clear impact through: Drive measurable improvements in sales productivity and operational efficiency. Implement scalable systems and processes that enable sustained revenue growth. Act as a trusted advisor to EMEA and senior leadership, fostering cross-functional collaboration. Lead all strategic communications for EMEA Enterprise, including organization-wide emails, leadership presentations, All Hands meetings, and change management messaging, ensuring clarity, consistency, and action-oriented impact. Within 12 months, you’ll make this role your own by: Lead the execution of large-scale, high-impact projects and initiatives that accelerate business growth. Serve as a strategic thought partner, shaping key decisions across Sales, Marketing, and Revenue Operations. Drive the evolution of Sprout’s operations model, continuously enhancing efficiency and effectiveness. Bring your creativity and unique perspective to identify innovative opportunities that elevate the EMEA team in ways we haven’t yet imagined. Of course, what is outlined above is the ideal timeline, but things may shift based on business needs, and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient and state-of-the-art offices in Dublin’s city centre, for those who prefer an office setting Whenever possible, we want to provide team members the flexibility to work in the location that makes the most sense for them. If you prefer an office setting, this role may be based in our Dublin location. If you prefer to work remotely from another location within Ireland, we will accommodate you as best as possible.&nbsp; If you are based in another location within EMEA, we aren’t able to hire in your location at this time; however, if you’d like to stay in touch with us in case that changes in the future, please apply and we’ll save your application for possible future consideration.&nbsp; #LI-Remote &nbsp; &nbsp;Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Senior Business Operations Manager, EMEA Enterprise

Description Sprout Social is looking for a highly driven, collaborative, and tech-savvy Corporate Account Executive with strong business acumen to join our Sales team.&nbsp; Why join Sprout’s Sales &amp; Success team? Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world ​​including Kroger, Reebok, Salesforce and Canva. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there.&nbsp; What you’ll do Drive new business in our corporate segment by converting our largest prospective corporate clients into customers Collaborate with colleagues across our sales support team, including Business Development Representatives (BDRs), Solution Engineers, and more. What you’ll bring Sprout Social is looking for a highly driven, collaborative, and tech-savvy Account Executive with strong business acumen to join our Sales team. Ideally, you will be equally driven by a customer-centric mentality as well as a desire to close new business. These are the minimum qualifications that our hiring team is looking for in this role: 3+ years of closing experience in B2B sales&nbsp; Track record of overachieving against defined metrics Proven success generating pipeline and partnering with Sales Development counterparts&nbsp; Additionally, these are the preferred qualifications that would indicate a particularly strong candidate: SaaS experience preferred Social media and/or marketing automation experience a plus Exceptional organizational, presentation, and communication skills - phone, email and demonstrations/webinars Experience working with Salesforce.com or other CRM platform How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout Social’s new hire training &amp; onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization. Partner with the Manager of Corporate Sales to define key success metrics for your role and how you will be measured against them. Acclimate yourself with the day to day responsibilities of the Corporate Account Executive team by shadowing team members and listening to recorded customer calls and demos. Learn Sprout’s go-to-market messaging, key differentiators, develop and personalize segment-specific value propositions. Learn Sprout’s existing customer sales process by shadowing your peers and working closely with our Sales Enablement Specialists. Complete a demo and written certification to ensure comprehension. Within 3 months, you’ll start hitting your stride by: Become fully ramped in your role as a Corporate Executive.&nbsp; Manage a strong pipeline of qualified leads and begin the process of self generating pipeline with key accounts and strategic stakeholders. Meet and exceed monthly activity, pipeline and new business metrics Conduct active research leveraging all available tools and data sources to understand your customers’ brand, culture, KPIs, partners, and success metrics so you can add value throughout your interactions and become a trusted advisor. Within 6 months, you’ll be making a clear impact through: Own your numbers - consistently meet and exceed your activity goals to build a fruitful pipeline that will provide consistent quota attainment. Become a Sprout Social and social media expert to confidently speak to ever-changing trends, new product features and platform enhancements to help our customers realize their full potential and accomplish their goals. Within 12 months, you’ll make this role your own by: Consistently meeting and exceeding monthly activity, pipeline and new business metrics. Stepping up as a leader to share best practices across the organization and help others grow from your experiences. Obtaining and acting upon (solicited and unsolicited) peer and customer feedback. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program&nbsp; We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program: Comprehensive Health &amp; Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents. Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match). Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind. Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest &amp; Recharge days throughout the year. Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family. Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations. Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line. Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including whether you’re located in Zone 1 or Zone 2, as well as relevant experience and skills. In the United States, we have two geographic pay zones. This role’s On Target Earnings (“OTE”) for new hires in each zone are: Zone 1 (New York, California, Washington): $164,600 - $226,270 USD annually Zone 2 (All other US states): $149,600 - $205,700 USD annually OTE is governed by an incentive plan. It is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance. The incentive plan is uncapped. The listed ranges represent the expected earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. OTE is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).&nbsp; For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp; #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Account Executive, Corporate

Description Sprout Social is looking for a highly driven, collaborative, and tech-savvy Corporate Account Executive with strong business acumen to join our Sales team, to be based in Ireland.&nbsp; Why join Sprout’s Sales &amp; Success team? Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world ​​including Harrods, IHG, River Island, Stoneacre Motor Group, and University of Leeds. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there.&nbsp; What you’ll do Drive new business in our corporate segment by converting our largest prospective corporate clients into customers Collaborate with colleagues across our sales support team, Solution Engineers, Legal and more. What you’ll bring Sprout Social is looking for a highly driven, collaborative, and tech-savvy Account Executive with strong business acumen to join our Sales team. Ideally, you will be equally driven by a customer-centric mentality as well as a desire to close new business. These are the minimum qualifications that our hiring team is looking for in this role: 3+ years of closing experience in B2B sales&nbsp; Track record of overachieving against defined metrics Proven success generating pipeline and partnering with Sales Development counterparts&nbsp; Additionally, these are the preferred qualifications that would indicate a particularly strong candidate: SaaS experience preferred Social media and/or marketing automation experience a plus Exceptional organizational, presentation, and communication skills - phone, email and demonstrations/webinars Experience working with Salesforce.com or other CRM platform How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout Social’s new hire training &amp; onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization. Partner with the Manager of Corporate Sales to define key success metrics for your role and how you will be measured against them. Acclimate yourself with the day to day responsibilities of the Corporate Account Executive team by shadowing team members and listening to recorded customer calls and demos. Learn Sprout’s go-to-market messaging, key differentiators, develop and personalize segment-specific value propositions. Learn Sprout’s existing customer sales process by shadowing your peers and working closely with our Sales Enablement Specialists. Complete a demo and written certification to ensure comprehension. Within 3 months, you’ll start hitting your stride by: Become fully ramped in your role as a Corporate Executive.&nbsp; Manage a strong pipeline of qualified leads and begin the process of self generating pipeline with key accounts and strategic stakeholders. Meet and exceed monthly activity, pipeline and new business metrics Conduct active research leveraging all available tools and data sources to understand your customers’ brand, culture, KPIs, partners, and success metrics so you can add value throughout your interactions and become a trusted advisor. Within 6 months, you’ll be making a clear impact through: Own your numbers - consistently meet and exceed your activity goals to build a fruitful pipeline that will provide consistent quota attainment. Become a Sprout Social and social media expert to confidently speak to ever-changing trends, new product features and platform enhancements to help our customers realize their full potential and accomplish their goals. Within 12 months, you’ll make this role your own by: Consistently meeting and exceeding monthly activity, pipeline and new business metrics. Stepping up as a leader to share best practices across the organization and help others grow from your experiences. Obtaining and acting upon (solicited and unsolicited) peer and customer feedback. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Comprehensive Private Health &amp; Dental: 100% premium coverage for you and your eligible dependents through VHI (Health) and DeCare (Dental). Pension Scheme: We match your pension contributions 1-to-1 up to 6% of your salary. Life &amp; Disability Insurance: 100% paid-for life cover and disability insurance for your peace of mind. Generous Paid Time Off: 25 days of leave, plus all public holidays and additional company-wide Rest &amp; Recharge days. Paid Parental Leave: We support all growing families with 26 weeks of full pay for birthing parents and 16 weeks of full pay for non-birthing parents.&nbsp; Family &amp; Care Support: Access to subsidized child/eldercare through Care.com. Premium Mental Health Support: Full access to Modern Health for you and your dependents, including free coaching, therapy sessions, and digital wellness resources. Lifestyle Spending Account (LSA): An annual $700 USD fund to spend on your physical, mental, and financial well-being. Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. Dublin Office Perks: A €18 daily lunch stipend (via Deliveroo) when you work from our Dublin office. Commuter Savings: Access to the Tax Saver Commuter/Cycle to Work scheme for tax savings. Charitable Giving: A company match for your donations to eligible organizations. Whenever possible, we want to provide team members the flexibility to work in the location that makes the most sense for them. If you prefer an office setting, this role may be based in our Dublin location. If you prefer to work remotely from another location within Ireland and/or the UK, we will accommodate you as best as possible.&nbsp; If you are based in another location within EMEA, we aren’t able to hire in your location at this time. #LI-Remote save your application for possible future consideration.&nbsp; #LI-RemoteSprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Description Sprout Social is looking to hire a Demo Engineer for the Customer Experience organization within the Sales &amp; Success team. Why join Sprout’s Sales &amp; Success team? Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world, including Kroger, Reebok, Salesforce, and Canva. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there. What you’ll do Ensure the Customer Experience organization is technically prepared to demo new features and products as soon as they reach the market. Build and maintain strong partnerships with Product and Engineering to influence the creation of demo-friendly infrastructure that enables deeper customization and flexibility. Own and evolve the demo environment strategy, moving the organization from static demos to a scalable, dynamic demo ecosystem. Develop and maintain high-fidelity demo datasets that translate product capabilities into compelling, value-driven customer stories. Provide thought leadership on demo storytelling, strategy, and execution across the Solutions Engineering organization. Identify opportunities for automation, including repeatable maintenance processes and environment cleanup. Create documentation and training materials to ensure consistent demo best practices and effective adoption of new demo assets. Partner with technical enablement teams when larger-scale rollouts or deployments are required. What you’ll bring Sprout Social is looking for a highly driven, technically proficient Demo Engineer who can take ownership of our demo environment and elevate how our products are showcased in the market. You bring a strong blend of technical expertise, strategic thinking, and storytelling skills, and you’re comfortable working cross-functionally to remove barriers and drive impact. The minimum qualifications for this role include: 5+ years of experience in tech or SaaS environments and 3+ years of experience in solutions engineering, demo engineering, or a similar strategic technical role. Proven ability to manage complex, cross-functional initiatives and drive projects to completion. Strong understanding of value-based selling and the ability to translate technical features into customer-centric narratives. Working knowledge of RESTful APIs, integrations, and cloud-based applications or platforms. Preferred qualifications for this role include: Experience with demo automation tools such as Saleo, Reprise, Consensus, or similar platforms. Experience in social media, digital marketing, customer service, digital advertising, and/or research domains. Familiarity with cloud platforms such as AWS, Azure, or GCP. Experience with Salesforce Service Cloud and/or Marketing Cloud. Experience using data analytics or visualization tools such as Tableau or Power BI. How you’ll grow Within 3 months, you’ll plant your roots by: Completing Sprout Social’s onboarding and enablement programs to build a strong foundation in our products, platform, and Customer Experience workflows. Building trusted working relationships with key stakeholders across Product, Engineering, Solutions Engineering, and Enablement. Developing a deep understanding of Sprout’s current demo environments, tooling, datasets, and delivery processes. Identifying technical gaps and constraints that limit demo flexibility, customization, or speed-to-market. Forming an initial point of view on how the demo ecosystem can evolve to better support new product launches and integrated solution storytelling. Within 6 months, you’ll start making a clear impact through: Taking ownership of the demo environment strategy and roadmap in partnership with Product, Engineering, and CX leadership. Designing and delivering scalable, reusable demo assets and datasets that showcase Sprout’s most compelling use cases and integrated solutions. Implementing improvements to demo setup, maintenance, and automation to reduce manual effort and improve reliability. Influencing infrastructure decisions that enable deeper environment manipulation and more dynamic, “mess-around-able” demo experiences. Creating clear documentation and best practices to ensure consistent demo execution across the global CX organization. Within 12 months, you’ll make this role your own by: Aligning demo environment strategy and asset delivery with the product roadmap to ensure readiness for launches and feature releases. &nbsp;Establishing a repeatable, scalable demo ecosystem that supports innovative storytelling and value-based selling at every stage of the customer journey. Leading ongoing demo education and enablement sessions to share new assets, success stories, and best practices. Serving as a strategic thought leader for demo innovation, helping elevate how Sprout shows up in the market. Continuously incorporating feedback from Solutions Engineers, Product, and customers to refine demo strategy and execution. Of course, what is outlined above is the ideal timeline; however, business needs, other projects, and tasks may shift, and additional responsibilities may be added at your manager’s discretion. Our Benefits Program&nbsp; We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program: Comprehensive Health &amp; Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents. Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match). Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind. Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest &amp; Recharge days throughout the year. Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family. Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations. Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line. Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including whether you’re located in Zone 1 or Zone 2, as well as relevant experience and skills. In the United States, we have two geographic pay zones. This role’s On Target Earnings (“OTE”) for new hires in each zone are: Zone 1 (New York, California, Washington): $142,600 - $196,020 USD annually Zone 2 (All other US states): $129,600 - $178,200 USD annually OTE is governed by an incentive plan. It is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance. The incentive plan is uncapped. The listed ranges represent the expected earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. OTE is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).&nbsp; For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp; #LI-REMOTE &nbsp;Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Senior Demo Engineer

DescriptionSprout Social is looking for a bold, strategic Manager, Influencer &amp; Creator to drive our global brand presence and influencer marketing programs. This role sits at the intersection of storytelling, community building and measurable pipeline impact—leading initiatives that not only strengthen our brand but also generate business results through a tiered, intentional creator ecosystem. Why join Sprout’s Marketing team? At Sprout Social, we don’t just market products—we set the pace for how breakthrough brands connect with the world. We are social intelligence powering the future of customer connection, and our Marketing team is a driving force behind turning that vision into reality. We put our customers at the heart of our strategy to drive market leadership, generate demand, and increase customer retention—all in close partnership with our Sales and CX teams. We lead with clarity, act with speed, and measure success by the business results we create. Here, you’ll have the freedom to test bold ideas, learn fast, and shape the future—not only for Sprout, but for the global brands we empower. If you’re ready to set the bar higher, own your impact, and accelerate your career, this is where you belong. What you’ll do Creator Strategy &amp; Brand Growth. Scale the Influencer &amp; Creator Program: Architect and manage a tiered partnership model that balances long-term brand ambassadors with flexible, campaign-based creators to drive brand demand and pipeline. Drive Cross-Functional Impact: Partner across the organization to integrate influencer and creator voices into the customer journey, balancing broad brand reach with measurable demand and pipeline. Operationalize via Sprout Influencer Marketing: Use our own platform as the foundation for identifying, managing, and scaling partnerships—ensuring rigor, visibility, and balanced impact across the funnel. Serve as a Strategic Practitioner-Partner to the Product Team: Use day-to-day experience with Sprout’s Influencer Marketing tools to surface practical insights, user feedback, and social-first recommendations that inform the product roadmap and strengthen our competitive positioning. Thought Leadership &amp; Industry Voice Build Sprout’s Voice on Creator Strategy: Shape social-first content and thought leadership rooted in creator data and cultural insights. Position Sprout as a standout brand by sharing practitioner-led perspectives on how high-growth creator programs drive business impact across industries. Innovate Through Creator-First Formats: Pilot new content series and partnership models—including AI-driven creator workflows and emerging video formats—to keep Sprout at the forefront of social innovation and provide a blueprint for our customers. Lead with AI: Research, experiment with, and implement new technologies and approaches from the rapidly evolving AI toolset—not only to accelerate the work of the social team, but also to transform how the team works and what it delivers to the business. Measurement &amp; Cross-Functional Impact Elevate reporting &amp; ROI: Develop reporting frameworks that connect influencer programs to business outcomes—including pipeline, CPL, CPM, and revenue influence. Translate insights into clear, executive-ready narratives; content for demand generation; and influencer thought leadership assets for customers and prospects. Cross-functional leadership: Partner with Brand Creative, Campaigns, Product Marketing, Field Marketing, to strategically engage influencers and creators to amplify integrated campaigns, product launches, and corporate moments (e.g., Dreamforce, Art Basel, Sprout first-party events ). Mentor and collaborate: Provide guidance to team members, fostering creative excellence, scalable processes, and professional growth. What you’ll bring Minimum Qualifications 6+ years of social media experience across B2B or consumer brands, with deep expertise in social strategy, influencer/creator marketing, and social campaign execution. A proven track record of connecting social to pipeline and revenue impact, with experience building reporting that resonates with executives. Exceptional writing, editing, and storytelling skills, with the ability to adapt voice across formats and platforms, and experience using tools such as CapCut, Adobe, and Canva. Strong project management skills; able to oversee complex programs, budgets, and vendor/creator relationships simultaneously. Preferred Qualifications Familiarity with social listening, analytics, and influencer platforms (e.g., Sprout Social, Traackr, Tagger, Aspire, or CreatorIQ) to measure ROI and optimize campaigns. Demonstrated success building and executing impactful influencer and creator strategies. How you’ll grow Within 1 month, you’ll plant your roots by: Building relationships across the organization: Establish deep connections within the Brand, Product Marketing, Field Marketing, and Campaigns teams—with a primary immersion into the Influencer Marketing Product team—to align creator strategies with cross-functional priorities and product roadmaps. Auditing the Creator Ecosystem: Perform a comprehensive audit of current influencer activations, partnership performance, and creator-led content to identify quick wins for balancing reach with pipeline impact. Establishing a Strategic Program Vision: Define a clear vision for your focus areas—specifically the tiered creator partnership model, the "Customer Zero" feedback loop for the Product team, and integrated campaign support. Within 3 months, you’ll start hitting your stride by: Launching influencer/ creator activations that reflect Sprout’s authority, creativity, and market positioning. Contributing measurable insights to campaign and product distribution strategies—demonstrating how strategic engagement of influencers and creators can&nbsp; fuel adoption, awareness, and engagement. Representing the social team cross-functionally and advising stakeholders on best practices and opportunities to engage influencers and creators to amplify impact. Within 6 months, you’ll be making a clear impact through: Driving measurable growth in the influencer/creator&nbsp; creator program efficiency (CPL, CPM, engagement benchmarks). Influencing product marketing and creative distribution plans with social-first recommendations rooted in cultural insight and performance data. Becoming a go-to partner for internal teams and external collaborators on how to maximize influencer and&nbsp; creator impact. Mentoring team members.&nbsp; Within 12 months, you’ll make this role your own by: Establishing scalable frameworks and playbooks for campaign distribution, influencer partnerships, and international content. Demonstrating the full-funnel business value of influencer and creator partnerships&nbsp; with reporting frameworks that resonate at the executive level. Playing a pivotal role in shaping both Sprout’s reputation and measurable outcomes through bold, innovative influencer/creator strategy&nbsp; Our Benefits Program&nbsp; We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program: Comprehensive Health &amp; Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents. Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match). Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind. Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest &amp; Recharge days throughout the year. Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family. Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations. Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line. Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including whether you’re located in Zone 1 or Zone 2, as well as relevant experience and skills. In the United States, we have two geographic pay zones. For this role, the expected base pay ranges for new hires are: Zone 1 (New York, California, Washington): $110,900-$138,600 USD annually Zone 2 (All other US states): $100,800 -$126,000 USD annually The listed ranges represent earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).&nbsp; For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp; #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Influencer and Creator Manager

Description Sprout Social is looking to hire a Senior Website and Growth Strategist to the Marketing team. Why join Sprout's Marketing team? At Sprout Social, we don’t just market products—we set the pace for how breakthrough brands connect with the world. We are social intelligence powering the future of customer connection, and our Marketing team is a driving force behind turning that vision into reality. We put our customers at the heart of our strategy to drive market leadership, generate demand and increase customer retention, all in close partnership with our Sales and CX teams. We lead with clarity, act with speed and measure success by the business results we create. Here, you’ll have the freedom to test bold ideas, learn fast and shape the future—not only for Sprout, but for the global brands we empower. If you’re ready to set the bar higher, own your impact and accelerate your career, this is where you belong. What you’ll do This individual sits within the Website Strategy Team and serves as the critical bridge between Marketing and the Growth Product organization. You will be responsible for demystifying the "black box" between visitor arrival and trial activation/conversion, creating a seamless, data-driven user experience that flows naturally from our public-facing website into the product application. As we move toward a Self-Service/Product-Led Growth (PLG) model in 2026, you will develop the strategy for how web visitors are routed, segmented, and converted. You will partner closely with the Growth Product managers and Email &amp; Marketing Automation team to unify our data platforms, ensuring that the rich intent data we capture on the website fuels a personalized, high-converting trial experience. Responsibilities include: Cross-Functional Bridge Building: Act as the primary conduit between Marketing and Growth Product teams, ensuring that acquisition strategies (Marketing) and activation workflows (Product) are perfectly aligned rather than siloed. Web-to-Product Journey Optimization: Develop the strategy for the critical "handoff" moments—from CTA clicks to signup forms to the first login. You will design experiments (e.g., plan pickers, stepped forms, pricing page logic) that reduce friction and improve Trial CVR. Data &amp; Platform Unification: Champion the integration of marketing intent data (6sense, website behavior) with product usage data. You will ensure that a user’s web activity follows them into the trial, allowing the Email and Product teams to trigger the right messages and experiences at the right time. Self-Service &amp; Segmentation Strategy: Develop specific web pathways for our distinct buyer personas (e.g., creating an "Essentials" specific funnel vs. an "Enterprise" routing flow) to ensure low-touch prospects can self-serve while high-value prospects are routed to Sales. Partner on Lifecycle Comms: Collaborate closely with the Email Campaign Strategist to move trial communications from isolated tools into Marketo. You will define the web triggers and user segments that the Email team will use to build their nurture journeys. Full-Funnel Reporting: Establish a shared view of success. You will move beyond "Trial Starts" to report on downstream metrics like Activation Rate and Product Qualified Leads, giving Marketing visibility into lead quality. What you’ll bring Our ideal candidate is a strategic thinker who speaks both "Marketing" and "Product" languages. You are frustrated by broken user journeys and love digging into data to fix them. You understand that a signup form isn't just a form—it's the start of a relationship. The minimum qualifications for this role include: 4-6+ years of experience in Digital Marketing, Product Marketing, or Growth, with a specific focus on the B2B SaaS funnel. Experience working in a Product-Led Growth (PLG) environment or managing Self-Service funnels. Strong technical fluency: You understand how marketing platforms (Marketo, Adobe CJA, Salesforce, 6sense) pass data to product platforms (Pendo, Mixpanel, Data Warehouses (Redshift) ) and can speak confidently with engineers about requirements. Proven ability to build collaborative relationships including creating rituals, updating processes and aligning stakeholders across different departments (Sales, Product, Marketing). Preferred qualifications for this role include: Experience with "Plan Picker" logic, dynamic pricing pages, or sign-up flow optimization. Deep understanding of web analytics (GA4, Adobe Analytics) and product analytics (Mixpanel/Pendo). Background in website personalization/testing strategies. Experience managing or collaborating on large-scale platform migrations (e.g., moving data from a homegrown tool to an Enterprise CDP/ESP). How you’ll grow Within 1 Month: Audit &amp; Align | The focus is on mapping the current "Black Box" and building relationships with the Growth team. Deep dive into the current signup flows for all segments (Standard, Essentials, Enterprise). Document every step, redirect, and data gap. Meet with Product Managers in the Growth org to understand their roadmap and current barriers to data sharing. Partner with the Email Campaign Strategist to audit the current "State of Communications" and identify where web data is getting lost before it reaches the inbox. Establish a baseline dashboard that tracks users from "Website Visitor" through to "Product Login." Within 3 Months: Bridge the Gap &amp; Quick Wins | The focus shifts to connecting the systems and launching initial bridging experiments. Define the "Target Data Architecture" for 2026: determining exactly what website data (source, industry, intent) must be passed to the Product/Growth team during signup. Launch your first "Interception" test on the website (e.g., a Plan Picker on the pricing page) to route Self-Service users differently than Enterprise users. Collaborate with the Email team to launch the first "Behavior-Triggered" campaign in Marketo based on pre-trial website activity. Within 6 Months: The Seamless Experience | This is the execution phase where Marketing and Product start to feel like one continuous experience. Roll out a unified "Essentials" funnel where the ad copy, landing page, signup form, and in-app welcome message all share the same narrative and pricing context. Partner with Operations to finalize the integration of Marketing and Product data records—ensuring we have a "Single View of the Customer" from visitor to paid user. Present a quarterly review to Marketing &amp; Product leadership showing how upstream web changes are positively impacting downstream activation rates. Within 12 Months: Scaling Self-Service | The focus shifts to optimization and advanced personalization. Drive the evolution of the "Self-Service" web strategy for 2026, acting as the subject matter expert for digital acquisition and automated onboarding flows. Architect and deploy advanced personalization workflows using 6sense and product data (e.g., dynamically tailoring the homepage experience based on a user's active trial status). Champion PLG principles across the broader web team, collaborating to shift our collective focus from volume-based "Lead Gen" to value-based "User Gen." Of course, what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program&nbsp; We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program: Comprehensive Health &amp; Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents. Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match). Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind. Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest &amp; Recharge days throughout the year. Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family. Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations. Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line. Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including whether you’re located in Zone 1 or Zone 2, as well as relevant experience and skills. In the United States, we have two geographic pay zones. For this role, the expected base pay ranges for new hires are: Zone 1 (New York, California, Washington): $95,000 - $130,680 USD annually Zone 2 (All other US states): $86,400 - $118,800 USD annually The listed ranges represent earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).&nbsp; For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp; #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Senior Website and Growth Strategist

Sprout Social is looking to hire a Manager, Customer Support to the Customer Support team in Ireland. Why join Sprout’s Customer Support team? As a member of Sprout’s Customer Support team, your impact is multifaceted. Not only are you the face of Sprout to customers in need of solutions, you’re also an integral internal resource. As product generalists, our team is incredibly skilled and knowledgeable about our entire platform, creating a ton of opportunities for us to partner with teams like Sales &amp; Success, Product, and Engineering for training, coaching, and feedback. One of the most unique and exciting aspects of our support team is that we consider ourselves a community and function as such, supporting one another from day one to reach our goals and grow in our career. Speaking of growth, Customer Support is also a great way to enter into tech. We coach folks on a wide array of skills that set them up for success in all parts of our business.&nbsp; What you’ll do Lead a group of both individual contributors and/or Team Leads through a Diversity, Equity and Inclusion lens.&nbsp; Oversee coverage needs, team capacity, performance, and growth ensuring all core qualitative and quantitative KPIs are achieved.&nbsp; Identify operational risks (e.g., spikes in volume, system issues, major bugs) and lead real-time response plans to minimize customer and team impact. Actively collaborate across our leadership team, within our Support organization, and across Sprout to help drive the voice of the customer. Conduct regular performance check-ins, coaching conversations, and career development discussions with individual contributors and/or Team Leads to support growth, accountability, and high performance. What you’ll bring We are looking for a leader with demonstrated experience scaling diverse, multi-shift and multi-region teams. Highly motivating as a leader, you will be responsible for the growth and success of our team members, delivering both growth-oriented coaching and performance management in a high-volume, fast-paced support environment. Realtime multichannel (chat, email, and phone) SaaS or high-volume support experience is a must, as the Manager, Customer Support will be responsible for the strategy and operational management of the team.&nbsp; The minimum qualifications for this role include: 6+ years in a high volume, real time Customer Support role in SaaS or B2C Technical Support&nbsp; 2+ years experience leading distributed teams&nbsp; Experience leading dynamic, multi-channel teams and driving performance results through deep KPI understanding Preferred qualifications for this role include: Experience managing support tools, such as chat/ticketing platforms, CRMs, etc. Specific experience with Zendesk and/or Salesforce is a plus. Strong internal and external communication skills with a natural empathy for our customers and employees Proficiency with social media and emerging AI technologies &nbsp; How you’ll grow Within 1 month, you’ll plant your roots, including: Leading a team of Customer Support Specialists. Gaining a firm understanding of our team’s core KPIs and providing routine reporting of team performance, blockers and opportunities. Establishing relationships with our Support Specialists, management team, and cross-org key stakeholders Within 3 months, you’ll start hitting your stride by: Gaining a firm understanding of our team’s core KPIs and providing routine reporting of team performance, blockers and opportunities.&nbsp; Demonstrating&nbsp; knowledge of support processes, product escalation workflows, and feedback relationships across our Support Leadership Team.&nbsp; Building routine relationships with customer-facing teams across Sprout such as Sales &amp; Success.&nbsp; Within 6 months, you’ll be making a clear impact through: Partnering with our Support Leadership Team, gaining an understanding of our team’s employee experience metrics, and setting goals to ensure the best work environment for our team members.&nbsp; Project managing a wide range of initiatives aimed to improve our customer and employee experiences.&nbsp; Playing an integral role in departmental strategic planning and forecasting efforts, ensuring appropriate capacity to deliver to our customer experience KPIs.&nbsp; Within 12 months, you’ll make this role your own by: Fostering a team of highly-engaged leaders and Support Specialists, delivering outlier KPIs across the SaaS industry.&nbsp; Contributing to growth and development efforts for your team and across our Customer Support organization.&nbsp; Actively recognizing and contributing to project pipelines to ensure Sprout continues to be a SaaS industry leader in customer and employee experiences Demonstrating strong operational ownership by maintaining healthy queue performance, meeting or exceeding SLAs, and proactively scaling support coverage to meet business growth. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. &nbsp; Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Comprehensive Private Health &amp; Dental: 100% premium coverage for you and your eligible dependents through VHI (Health) and DeCare (Dental). Pension Scheme: We match your pension contributions 1-to-1 up to 6% of your salary. Life &amp; Disability Insurance: 100% paid-for life cover and disability insurance for your peace of mind. Generous Paid Time Off: 25 days of leave, plus all public holidays and additional company-wide Rest &amp; Recharge days. Paid Parental Leave: We support all growing families with 26 weeks of full pay for birthing parents and 16 weeks of full pay for non-birthing parents.&nbsp; Family &amp; Care Support: Access to subsidized child/eldercare through Care.com. Premium Mental Health Support: Full access to Modern Health for you and your dependents, including free coaching, therapy sessions, and digital wellness resources. Lifestyle Spending Account (LSA): An annual $700 USD fund to spend on your physical, mental, and financial well-being. Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. Dublin Office Perks: A €18 daily lunch stipend (via Deliveroo) when you work from our Dublin office. Commuter Savings: Access to the Tax Saver Commuter/Cycle to Work scheme for tax savings. Charitable Giving: A company match for your donations to eligible organizations. Whenever possible, we want to provide team members the flexibility to work in the location that makes the most sense for them. If you prefer an office setting, this role may be based in our Dublin location. If you prefer to work remotely from another location within Ireland and/or the UK, we will accommodate you as best as possible.&nbsp; If you are based in another location within EMEA, we aren’t able to hire in your location at this time. #LI-RemoteSprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Manager, Customer Support

Description Sprout Social is looking to hire a Sr. Manager, Customer Lifecycle Marketing on the Marketing team. Why join Sprout's Marketing team? At Sprout Social, we don’t just market products—we set the pace for how breakthrough brands connect with the world. We are social intelligence powering the future of customer connection, and our Marketing team is a driving force behind turning that vision into reality. We put our customers at the heart of our strategy to drive market leadership, generate demand and increase customer retention, all in close partnership with our Sales and CX teams. We lead with clarity, act with speed and measure success by the business results we create. Here, you’ll have the freedom to test bold ideas, learn fast and shape the future—not only for Sprout, but for the global brands we empower. If you’re ready to set the bar higher, own your impact and accelerate your career, this is where you belong. What you’ll do Team Leadership:&nbsp; Oversee a best-in-class team that develops and implements end-to-end programs to build trust, drive product usage and deepen our relationships with customers at scale. Champion our Customers: Act as the primary driver for multi-channel communications that drive customers’ successful navigation of the journey from adoption to retention and advocacy, using your expertise to guide and inform cross-functional programs that impact experiences across the customer journey. Lead with AI: Research, experiment, and implement new technology and approaches from the rapidly evolving AI toolset not only to accelerate the work of the Customer Lifecycle Marketing team, but to transform the way the team works and what they deliver to the business. Collaborate for Success: Partner closely with partners within Customer &amp; Integrated Marketing, Customer Success, Marketing Operations, Product and Revenue Operations to align strategies and scale impact. Enthusiastically Solve Ambiguous Challenges: Use expertise and influence to guide major cross-functional efforts to change how we show up for our customers through collaboration, clean data, system integrations, automation, scalable program design and impeccable project management. What you’ll bring We’re looking for an experienced team leader and enthusiastic people manager, with strong cross-functional collaboration skills and the desire to get things done. You are passionate about the customer at all stages in the lifecycle and possess an extensive understanding of customer marketing strategies to deliver impact at scale at each inflection point.&nbsp; You are highly curious, with a strong desire to understand the whys behind the whats, and thrive on building strategic cross-functional programs that scale with a rapidly changing business environment. You're comfortable navigating ambiguity, aligning stakeholders and making an impact through thoughtful collaboration and seamless execution. The minimum qualifications for this role include: 8+ years of experience in Customer Marketing, Lifecycle Marketing or Customer Communications 5+ years of experience in a fast-paced SaaS or B2B tech environment 2+ years of experience in direct people management with remote teams Demonstrated ability to translate business needs into applicable marketing strategies that then are executed as effective customer-facing programs Preferred qualifications for this role include: Excellent communication and storytelling skills, with the ability to craft compelling narratives that guide customers from use cases to social media strategies to product how-tos Exposure to Customer Marketing tools such as Marketo, Gainsight (both Customer Success and Community products), and Base.ai or similar High attention to detail and cross-functional and collaborative project management experience Comfortable working in fast-paced environments with competing priorities; ability to prioritize high-impact work and drive alignment across teams Proven ability to develop and maintain a magnetic team culture that not only inspires and engages direct reports but also compels others across the business to want to work with you/them How you’ll grow Within 1 month, you’ll plant your roots, including: Completing onboarding and meeting key cross-functional partners across Marketing, Customer Success and Operations teams Getting oriented to Sprout’s customer lifecycle programs and supporting tools Building a deep understanding of our customers, personas and products. Understanding priorities of your role and begin identifying opportunities for team and program improvement Within 3 months, you’ll start hitting your stride by: Taking ownership of key team and cross-functional rituals&nbsp; Expanding your understanding of the communications roadmap and in-flight programs to manage prioritization of work for the Customer Lifecycle team Partnering with Customer &amp; Integrated Marketing and Customer Success team partners to understand shared processes and audiences&nbsp; Launching your first customer-facing program Within 6 months, you’ll be making a clear impact through: Driving and delivering 2H priorities and roadmap, as well as mid-year team reviews Using your deep understanding of the customer journey to identify strategic areas of opportunity to improve Lifecycle onboarding and adoption programs and processes Actively tracking engagement and business impact metrics&nbsp; Serve as the point person across Sprout for Customer Lifecycle programs and processes&nbsp; Within 12 months, you’ll make this role your own by: Influencing how Sprout approaches Customer Lifecycle Marketing holistically—from data and systems to campaign execution and reporting Offering a roadmap to further evolve our ability to support our customers’ success at scale throughout the lifecycle Surprise us! Use your unique ideas and abilities to change your team in beneficial ways that we haven’t even considered yet Of course, what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program&nbsp; We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program: Comprehensive Health &amp; Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents. Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match). Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind. Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest &amp; Recharge days throughout the year. Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family. Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations. Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line. *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including whether you’re located in Zone 1 or Zone 2, as well as relevant experience and skills. In the United States, we have two geographic pay zones. For this role, the expected base pay ranges for new hires are: Zone 1 (New York, California, Washington): $160,000-$220,000 USD annually Zone 2 (All other US states): $146,000 -$200,000 USD annually The listed ranges represent earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).&nbsp; For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp; #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Senior Manager, Customer Lifecycle Marketing

Description Sprout Social is looking to hire a Strategic Services Consultant to the Sales &amp; Customer Experience team. Why join Sprout’s Sales &amp; Customer Experience team? The Sales and Customer Experience team shapes how Sprout powers the future of customer connection for today’s most innovative brands. We sell and support the leading social media management platform for businesses, helping organizations unlock the full value of social. Through powerful social intelligence and trusted partnership, we enable teams to build authentic relationships and drive meaningful business impact. You’ll join a high-performing, collaborative team made up of some of the brightest minds in the industry, working with iconic brands like Campbell's, Salesforce, Airbnb, and Equifax. Just as importantly, Sprout is a place where your growth matters. You’ll have the freedom to shape your career, explore new paths, and build toward what’s next, with a team that’s invested in helping you get there. What you’ll do Manage customers’ tailored and value-driven implementation experience that ensures customers are set up for success in achieving their business goals Manage ongoing strategic consulting projects with deliverables that are shared with multiple stakeholders, including senior executives Level up the social sophistication of our customers as well as our team to meet the ever-changing needs of social media What you’ll bring Sprout Social is looking for a Strategic Services Consultant who can help our customers recognize the most value from our Sprout Social suite of solutions. The ideal candidate is the perfect blend of product-savvy and customer-focused, understands the social industry and social KPIs, and loves working in a fast-paced and evolving environment.&nbsp; The minimum qualifications for this role include: 2+ years in social media strategy, professional services, or customer-facing roles in SaaS Experience in training and in navigating a software platform Project management experience Preferred qualifications for this role include: Understanding of social networks (in particular X, Facebook, Instagram, TikTok and LinkedIn) and social media strategy for large organizations Understanding sophisticated use cases for social media strategy, such as influencer marketing and customer care Flexibility to work on multiple projects and simultaneously support the Sales and Success team Understanding of all components of a software sales process and customer lifecycle Excellent communication and presentation skills with the ability to present to a variety of external audiences How you’ll grow Within 1 month, you’ll plant your roots, including: Experiencing Sprout’s in-depth onboarding, covering everything from our company mission and values, hearing directly from executives and founders, to deep training on our products and the value that Sprout delivers to our customers Making a plan with your manager to set initial priorities, aligning on expectations for your role, planting goalposts for your career, and learning about Sprout’s approach to helping customers see social differently Meeting with your Professional Services peer mentor and gathering learnings to implement into your role Fully understanding our Services offerings, from delivery to project management to reporting Shadowing Strategic Services Consultants on calls to learn relevant customer stories and case studies from the field Within 3 months, you’ll start hitting your stride by: Building connections with members from other teams through active networking and community building Developing a clear understanding of the entire Sprout platform, its features and use cases, and be able to explain them to customers Getting to know and begin to build working relationships with stakeholders throughout our Sales, Customer Success, Product and Marketing teams Leading services projects independently and clearly communicate results and deliverables to customers Within 6 months, you’ll be making a clear impact through: Your first performance conversation with your manager, where you’ll discuss your accomplishments in your role and work together to build goals for your professional growth Becoming a Sprout Social product expert to confidently speak to ever-changing trends, new product features and platform enhancements to help our customers realize their full potential and accomplish their goals Within 12 months, you’ll make this role your own by: Becoming a go-to resource for the Professional Services team and the larger Sales &amp; Customer Success organization. You will deliver at a high level each day and make an impact outside of just customer work Surprising us! Use your unique ideas and abilities to change your team in beneficial ways that we haven’t even considered yet Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program&nbsp; We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program: Comprehensive Health &amp; Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents. Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match). Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind. Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest &amp; Recharge days throughout the year. Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family. Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations. Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line. Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including whether you’re located in Zone 1 or Zone 2, as well as relevant experience and skills. In the United States, we have two geographic pay zones. For this role, the expected base pay ranges for new hires are: Zone 1 (New York, California, Washington): $85,400.00 - $117,370.00 USD annually Zone 2 (All other US states): $77,600.00 - $106,700.00 USD annually The listed ranges represent earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).&nbsp; For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp; #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Strategic Services Consultant

Description: The Field Marketing Manager, Verticals (ABM) brings Sprout Social’s account-based marketing strategy to life across priority vertical accounts. This is a highly execution-driven role with an emerging strategic lens. You will own programs end-to-end, translating strategy into action while contributing insights that help evolve and scale Sprout’s broader ABM approach. This role is ideal for a marketer who is action-oriented, curious, and comfortable operating in ambiguity—energized by testing, learning, and building programs that deliver measurable business impact and support ambitious growth. Why join Sprout’s Marketing team? At Sprout Social, we don’t just market products—we set the pace for how breakthrough brands connect with the world. We are social intelligence powering the future of customer connection, and our Marketing team is a driving force behind turning that vision into reality. We put our customers at the heart of our strategy to drive market leadership, generate demand, and increase customer retention, all in close partnership with our Sales and CX teams. We lead with clarity, act with speed, and measure success by the business results we create. Here, you’ll have the freedom to test bold ideas, learn fast, and shape the future—not only for Sprout, but for the global brands we empower. If you’re ready to set the bar higher, own your impact, and accelerate your career, this is where you belong. What you’ll do: Execute holistic, consultative ABM programs across 1:1, 1:few, and 1:many cohorts—translating strategy into highly targeted, account-specific experiences that support pipeline creation and acceleration. Conduct account and industry research to inform personalized messaging, outreach, and program design, including insights into buying committees, competitive landscape, timing signals, and business priorities. Deliver white-glove support for priority accounts (1:1), ensuring a seamless, premium experience across all touchpoints—from first engagement through opportunity acceleration. Plan and execute targeted ABM tactics, including: Executive and field events (dinners, workshops, sporting suites, roundtables) Virtual and in-person webinars tailored to account and vertical needs Strategic gifting and direct mail aligned to account insights and deal stages Coordinated outbound plays in partnership with Sales and XDRsOwn end-to-end execution of ABM programs, managing timelines, vendors, logistics, and internal stakeholders to ensure flawless delivery. Partner closely with Sales and XDR teams to align on account strategy, outreach sequencing, and follow-up motions that drive engagement and deal progression. Support personalization at scale by operationalizing research insights into repeatable ABM plays for broader cohorts. Track, measure, and report on performance, including account engagement, pipeline influenced, pipeline created, and deal acceleration metrics. Document ABM plays and learnings to improve repeatability, scalability, and cross-functional visibility globally. Continuously test and optimize ABM tactics, bringing forward insights and recommendations to evolve our approach and improve impact over time. Regularly report results and insights to Marketing and Sales leadership, as well as Marketing peers, by monitoring performance via marketing dashboards and analysis tools. What you’ll bring: You are a true partner to both Sales and Marketing—collaborating across the organization to execute account-based programs that fuel pipeline, accelerate opportunities, and create a seamless customer buying journey. You combine strategic vision with hands-on execution, balancing big-picture thinking with an eye for detail. Strategic &amp; Consultative Mindset A strong foundation in account-based marketing principles, with hands-on experience supporting 1:1, 1:few, and 1:many ABM motions across different stages of the funnel. The ability to translate account, industry, and buying-committee insights into actionable programs that feel intentional, relevant, and timely to each audience. Comfort operating in ambiguity—able to take a strategic direction and independently turn it into a clear execution plan without needing heavy oversight. Research &amp; Insight-Driven Execution Proven ability to conduct deep account and industry research, synthesizing signals such as competitive context, org structure, intent data, and business priorities to inform program design. A thoughtful approach to personalization—knowing when to go highly bespoke versus scaled-but-relevant to maximize impact and efficiency. Program Ownership Experience delivering program outputs for executives and strategic accounts, with meticulous attention to detail and a high bar for quality. Confidence managing end-to-end execution of ABM programs, including events, gifting, webinars, and outbound plays—owning timelines, logistics, vendors, and internal coordination. A strong sense of ownership and accountability, ensuring programs move from idea to execution to measurement without stalls. Sales Partnership &amp; Cross-Functional Collaboration A collaborative, service-oriented approach to partnering with Sales, XDRs, and Marketing stakeholders, grounded in shared engagement, pipeline, and revenue goals. Experience supporting outbound and deal-acceleration motions, including coordinating outreach timing, follow-up plans, and account-specific messaging. Comfortable acting as the connective tissue between teams—bridging strategy, execution, and communication to keep programs moving forward. Operational Rigor &amp; Measurement Familiarity with marketing and sales tools (SFDC, Tableau, Hex) and an understanding of how ABM programs are measured. A disciplined approach to documentation, playbooks, and process creation to ensure repeatability and scalability. Curiosity around performance—consistently looking at results, learning from what worked (or didn’t), and applying insights to future programs. Mindset &amp; Ways of Thinking Action-oriented and solutions-focused, with a bias toward progress over perfection. Highly organized, detail-driven and dependable—trusted to run complex programs independently. Energized by collaboration, experimentation, and delivering experiences that genuinely resonate with customers and prospects. The minimum qualifications for this role include: 6–8+ years of experience in field marketing, ABM, demand generation, campaign, or integrated marketing Hands-on experience executing account-based or highly targeted marketing programs Strong project management skills with the ability to juggle multiple initiatives and stakeholders Track record of planning and running regional marketing programs aligned with sales targets Ability to analyze campaign metrics and provide actionable insights Preferred qualifications for this role include: Experience working with sales teams dedicated to verticals/industries, in particular Public Sector, Travel, Tourism and Hospitality, Healthcare, and/or Financial Services Experience using ABM platforms (6Sense) and CRM/marketing automation tools (Marketo, Salesforce) How you’ll grow: This role is designed to help you build confidence, ownership, and strategic impact over time—starting with strong execution and growing into a trusted ABM partner for our vertical Sales teams. Within 1 month, you’ll plant your roots, including: Building a strong foundation by ramping on Sprout Social’s ABM strategy, vertical priorities, and sales motions Establishing relationships with key Sales, XDR, and Marketing partners aligned to your verticals Learning our ABM tools, dashboards, and processes, including how we measure engagement, pipeline influence, and acceleration Beginning to support existing ABM programs by contributing research, coordination, and execution support Within 3 months, you’ll start hitting your stride by: Independently owning and executing ABM programs across 1:1, 1:few, and 1:many cohorts for assigned verticals Leading account and industry research to inform personalization, messaging, and program design Partnering confidently with Sales and XDRs on account strategy, outreach timing, and follow-up plans Tracking and reporting on performance Beginning to document ABM plays and learnings to support repeatability and scale Within 6 months, you’ll be making a clear impact through: Being a trusted ABM partner to your vertical Sales teams—proactively recommending programs that drive pipeline creation and deal acceleration Running multiple ABM motions end-to-end, including events, webinars, gifting, and coordinated outbound plays Applying performance insights to refine targeting, tactics, and sequencing across cohorts Contributing ideas and recommendations that help evolve Sprout’s vertical ABM strategy Demonstrating consistent ownership, reliability, and strong cross-functional collaboration Within 12 months, you’ll make this role your own by: Serving as a subject-matter expert on vertical ABM best practices, sharing learnings across the broader Marketing organization Playing a meaningful role in shaping how Sprout Social continues to scale and mature its ABM approach across the organization Of course, what is outlined above is the ideal timeline, but things may shift based on business needs, and other projects and tasks could be added at the discretion of your manager. Our Benefits Program: We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program: Comprehensive Health &amp; Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents. Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match). Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind. Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest &amp; Recharge days throughout the year. Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family. Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations. Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line. *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including whether you’re located in Zone 1 or Zone 2, as well as relevant experience and skills. In the United States, we have two geographic pay zones. For this role, the expected base pay ranges for new hires are: Zone 1 (New York, California, Washington): $119,300 -$164,010 USD annually Zone 2 (All other US states): $108,400 -$149,050 USD annually The listed ranges represent earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).&nbsp; For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp; #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Field Marketing Manager (ABM)

Sprout Social is looking to hire an Account Executive, SMB for the Sales &amp; Customer Experience team in Singapore. Why join Sprout’s Sales &amp; Customer Experience team? The Sales and Customer Experience team shapes how Sprout powers the future of customer connection for today’s most innovative brands. We sell and support the leading social media management platform for businesses, helping organizations unlock the full value of social. Through powerful social intelligence and trusted partnership, we enable teams to build authentic relationships and drive meaningful business impact. You’ll join a high-performing, collaborative team made up of some of the brightest minds in the industry, working with iconic brands like Canva, Minor Hotels, Converge ICT, BDO Unibank. Just as importantly, Sprout is a place where your growth matters. You’ll have the freedom to shape your career, explore new paths, and build toward what’s next, with a team that’s invested in helping you get there. What you’ll do Drive new business in our SMB segment by converting our prospective clients into customers Generate monthly and quarterly pipeline coverage of high-potential prospective users from inbound leads and outbound prospecting Use solution based value selling to understand customer needs through detailed discovery calls, and communicate the value proposition with product demonstrations and proposals&nbsp; Partner closely with your team, manager and Solutions Engineer to solve complex customer problems, position the best solution and move customers through the funnel Own your own numbers; take responsibility for your activity levels, conversion rates, RPS to ensure that you are a top performer What you’ll bring Sprout Social is looking for a highly driven, collaborative, and tech-savvy Account Executive with strong business acumen to join our Sales team. Ideally, you will be equally driven by a customer-centric mentality as well as a desire to close new business. Qualifications These are the minimum qualifications that our hiring team is looking for in this role: 6+ months of outbound closing sales experience or relevant experience&nbsp; Experience working with Salesforce Consistent track record of success in recent roles&nbsp; Additionally, these are the preferred qualifications that would indicate a particularly strong candidate: Closing experience in B2B sales, social media experience is a plus&nbsp; Exceptional organizational, presentation, and communication skills - phone, email and webinar Technical expertise and ability to acquire knowledge of new products How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout Social’s new hire training &amp; onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization. Partner with the Manager of SMB Sales to define key success metrics for your role and how you will measure against them. Acclimate yourself with the day to day responsibilities of the SMB Account Executive team by shadowing team members and listening to recorded customer calls and demos. Learn Sprout’s go-to-market messaging, key differentiators, develop and personalize segment-specific value propositions. Learn Sprout’s existing customer sales process by shadowing your peers and working closely with our Sales Enablement Specialists. Complete a demo and written certification to ensure comprehension. Within 3 months, you’ll start hitting your stride by: Become fully ramped in your role as an Account Executive&nbsp; Manage a strong pipeline of qualified leads and begin the process of building relationships with key strategic stakeholders. Meet and exceed monthly activity, pipeline and new business metrics. Conduct active research leveraging all available tools and data sources to understand your customers’ brand, culture, KPIs, partners, and success metrics so you can add value throughout your interactions and become a trusted advisor. Within 6 months, you’ll be making a clear impact through: Own your numbers - consistently meet and exceed your activity&nbsp; goals to build a fruitful pipeline that will provide consistent quota attainment. Become a Sprout Social and social media expert to confidently speak to ever-changing trends, new product features and platform enhancements to help our customers realize their full potential and accomplish their goals. Within 12 months, you’ll make this role your own by: Consistently meet and exceed monthly activity, pipeline and new business metrics. Step up as a leader to share best practices across the organization and help others grow from your experiences. Obtain (solicited and unsolicited) and act upon peer and customer feedback. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive benefits program designed for the competitive Singapore market: Comprehensive Private Health: 100% premium coverage for you and your eligible dependents through Cigna, including robust medical, dental, and vision benefits. Stock Ownership (RSUs): Eligibility for Restricted Stock Units (RSUs), giving you a direct stake in our company's success. Paid Parental Leave: 16 weeks of paid leave for all new parents to support you in expanding your family. Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. Generous Paid Time Off: 25 days of annual leave, 14 sick days, plus 11 public holidays and additional company-wide "Rest &amp; Recharge" (R&amp;R) days. Annual Lifestyle Stipend: An annual $700 USD fund to spend on your physical, mental, and financial well-being. Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. Charitable Giving: A company match for your donations to eligible organizations. *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. Candidates for this remote work opportunity must be based in Singapore. If you are based in another location within APAC, we aren’t able to hire in your location at this time. #LI-Remote &nbsp;Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Account Executive, SMB

Description Sprout Social is looking to hire a Director, Global Customer Support for the Customer Experience team. Why join Sprout’s Customer Experience team? Sprout Social’s Customer Experience division is evolving to meet the future of customer engagement. With a high bar for excellence and innovation, the Support &amp; Adoption Operations team combines world-class support with proactive, data-driven engagement. Our mission is to revolutionize how we empower customers by leveraging automation, insights, and operational rigor to deliver adoption, retention, and growth at scale. What You’ll Do As the Director, Global Customer Support, you will own the function end-to-end, ensuring exceptional customer experiences while building a scalable, high-performing global organization. You will balance customer empathy, operational excellence, and team development by leveraging data, technology, and proactive process improvements. Own Global Support Strategy: Define and lead the global Support strategy, ensuring value across channels, products, and regions while aligning to company goals. Drive Operational Excellence &amp; Process Improvement: Improve workflows, escalation paths, and operating models to increase efficiency, quality, and consistency. Execute Business Transformation: Lead strategic initiatives that enhance customer outcomes, team effectiveness, and long-term scalability. Lead Change &amp; Scale the Organization: Guide change management, preparing teams for launches, market shifts, and evolving customer needs while building leadership capacity. Lead &amp; Develop Your Team: Coach and support managers and front-line specialists, setting clear expectations and performance standards. Maintain World-Class Service Delivery: Establish and uphold SLAs and performance frameworks across all support channels for consistent, high-quality service. Data, Insights &amp; Customer Advocacy: Track and act on KPIs and customer feedback to improve processes, satisfaction, and retention. Champion AI: Champion the thoughtful adoption of AI, automation, and tooling enhancements that improve both customer outcomes and team effectiveness. Cross-Functional Partnership: Collaborate with Product, Engineering, Customer Success, Professional Services, and Revenue teams to translate support insights into actionable improvements. What You’ll Bring We’re looking for a strategic, hands-on leader who blends customer empathy with operational rigor and sound decision-making. You thrive in complexity, bring clarity through structure and data, and know how to scale support through leadership and technical efficiency. You foster cultures of ownership, learning, and continuous improvement while influencing cross-functional partners without direct authority. 10+ years of experience leading Customer Support or Technical Support organizations in a high-growth SaaS environment. 3+ years in second-line leadership with demonstrated success and experience fostering high-performing teams (ideally globally). Strong operational and process design mindset with the ability to connect workflows and decisions to customer outcomes. Experience leading teams through transformation, change management, or significant operational evolution. Deep familiarity with support platforms and tooling (e.g., Zendesk, Salesforce), tiered escalation models, and AI-driven solutions. High comfort working with data, including customer experience metrics, operational performance, and trend analysis. Executive presence and strong communication skills, with the ability to influence senior stakeholders and represent the Voice of the Customer. How You’ll Grow Within 1 month, you’ll plant your roots by: Completing Sprout’s onboarding and developing a deep understanding of our products, values, and global CX model. Building strong relationships with Support, Operations, Product, and Revenue leaders. Reviewing current workflows, tools, and performance data to identify immediate opportunities. Within 3 months, you’ll hit your stride by: Defining a clear vision and roadmap for global Support that balances day-to-day excellence with long-term transformation. Partnering with Operations to establish reporting frameworks and dashboards. Setting KPIs and stretch goals aligned to customer and business priorities. Assessing team structure and leadership capability to inform growth plans. Within 6 months, you’ll make a clear impact by: Launching AI-assisted workflows or automation initiatives that improve efficiency and customer experience. Driving measurable improvements in CSAT, resolution metrics, and operational performance. Partnering with Product and Engineering to address top drivers of support volume. Within 12 months, you’ll make this role your own by: Delivering measurable gains in support efficiency, customer satisfaction, and retention. Optimizing the global support model for future scale. Establishing Customer Support as a strategic differentiator through insight-driven influence and operational excellence. Our Benefits Program&nbsp; We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program: Comprehensive Health &amp; Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents. Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match). Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind. Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest &amp; Recharge days throughout the year. Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family. Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations. Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line. *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including whether you’re located in Zone 1 or Zone 2, as well as relevant experience and skills. In the United States, we have two geographic pay zones. For this role, the expected base pay ranges for new hires are: Zone 1 (New York, California, Washington): $150,200.00 - $206,580.00 USD annually Zone 2 (All other US states): $136,600.00 - $187,770.00 USD annually The listed ranges represent earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).&nbsp; For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp; #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Director, Global Customer Support

Description Sprout Social is looking to hire an Account Executive, SMB to join the Sales &amp; Customer Experience team. Why join Sprout’s Sales &amp; Customer Experience team? The Sales and Customer Experience team shapes how Sprout powers the future of customer connection for today’s most innovative brands. We sell and support the leading social media management platform for businesses, helping organizations unlock the full value of social. Through powerful social intelligence and trusted partnership, we enable teams to build authentic relationships and drive meaningful business impact. You’ll join a high-performing, collaborative team made up of some of the brightest minds in the industry, working with iconic brands like Campbell's, Salesforce, Airbnb, Equifax. Just as importantly, Sprout is a place where your growth matters. You’ll have the freedom to shape your career, explore new paths, and build toward what’s next, with a team that’s invested in helping you get there. What you’ll do Execute our sales process and close new business within our small business segment Meet and exceed monthly activity, pipeline and new business metrics What you’ll bring Sprout Social is looking for a highly driven, collaborative, and tech-savvy Account Executive with strong business acumen to join our Sales team. Ideally, you will be equally driven by a customer-centric mentality as well as a desire to close new business. Qualifications These are the minimum qualifications that our hiring team is looking for in this role: 6+ months of outbound closing sales experience or relevant experience&nbsp; Experience working with Salesforce Consistent track record of success in recent roles&nbsp; Additionally, these are the preferred qualifications that would indicate a particularly strong candidate: Closing experience in B2B sales, social media experience is a plus&nbsp; Exceptional organizational, presentation, and communication skills - phone, email and webinar Technical expertise and ability to acquire knowledge of new products How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout Social’s new hire training &amp; onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization. Partner with the Manager of SMB Sales to define key success metrics for your role and how you will measure against them. Acclimate yourself with the day to day responsibilities of the SMB Account Executive team by shadowing team members and listening to recorded customer calls and demos. Learn Sprout’s go-to-market messaging, key differentiators, develop and personalize segment-specific value propositions. Learn Sprout’s existing customer sales process by shadowing your peers and working closely with our Sales Enablement Specialists. Complete a demo and written certification to ensure comprehension. Within 3 months, you’ll start hitting your stride by: Become fully ramped in your role as an Account Executive&nbsp; Manage a strong pipeline of qualified leads and begin the process of building relationships with key strategic stakeholders. Meet and exceed monthly activity, pipeline and new business metrics. Conduct active research leveraging all available tools and data sources to understand your customers’ brand, culture, KPIs, partners, and success metrics so you can add value throughout your interactions and become a trusted advisor. Within 6 months, you’ll be making a clear impact through: Own your numbers - consistently meet and exceed your activity&nbsp; goals to build a fruitful pipeline that will provide consistent quota attainment. Become a Sprout Social and social media expert to confidently speak to ever-changing trends, new product features and platform enhancements to help our customers realize their full potential and accomplish their goals. Within 12 months, you’ll make this role your own by: Consistently meet and exceed monthly activity, pipeline and new business metrics. Step up as a leader to share best practices across the organization and help others grow from your experiences. Obtain (solicited and unsolicited) and act upon peer and customer feedback. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Comprehensive Health &amp; Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents. Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match). Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind. Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest &amp; Recharge days throughout the year. Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family. Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations. Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line. Office Environment: Beautiful, convenient, and state-of-the-art offices in Chicago’s Loop and downtown Seattle *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. Individual base pay is based on various factors, including whether you’re located in Zone 1 or Zone 2, as well as relevant experience and skills. In the United States, we have two geographic pay zones. This role’s On Target Earnings (“OTE”) for new hires in each zone are: Zone 1 (New York, California, Washington): $103,800 - $142,780 USD annually Zone 2 (All other US states): $94,400 - $129,800 USD annually OTE is governed by an incentive plan. It is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance. The incentive plan is uncapped. The listed ranges represent the expected earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. OTE is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).&nbsp; For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp; #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Description Sprout Social is looking to hire a Vice President, Revenue Operations for the Sales &amp; Customer Experience teams. Why join Sprout’s Sales &amp; Customer Experience team? The Sales and Customer Experience team shapes how Sprout powers the future of customer connection for today’s most innovative brands. We sell and support the leading social media management platform for businesses, helping organizations unlock the full value of social. Through powerful social intelligence and trusted partnership, we enable teams to build authentic relationships and drive meaningful business impact. You’ll join a high-performing, collaborative team made up of some of the brightest minds in the industry, working with iconic brands like Campbell's, Salesforce, Airbnb, and Equifax. Just as importantly, Sprout is a place where your growth matters. You’ll have the freedom to shape your career, explore new paths, and build toward what’s next, with a team that’s invested in helping you get there. What you’ll do Lead Global Revenue Operations and serve as a trusted business partner to Sales, Success, and Partner Leadership by implementing strategies to optimize revenue performance, customer success and improve overall operational effectiveness. Lead and inspire a high-performing team of experienced sales/success strategy, compensation, deal desk, and enablement professionals. Drive cross-functional alignment amongst the Global Sales, Marketing, Finance, Product, Partner, and Customer Success teams to ensure seamless execution of go-to-market initiatives. Bring a strong point of view on GTM AI to evaluate and vet opportunities that increase sales organization productivity and automation, moving beyond strategy to practical implementation.&nbsp; Champion a customer-centric approach by designing operations that optimize experiences for both internal and external customers. Advance the precision of forecasting and pipeline execution, focusing on leading indicators to forecast pipeline ahead of revenue. Drive annual revenue, capacity, and go-to-market planning, collaborating closely with the Chief Revenue Officer (“CRO”). Develop and implement strategies to streamline workflows, enhance productivity, and improve the effectiveness of our Sales and Customer Success processes. Utilize data-driven insights to identify trends and make strategic recommendations to drive revenue growth and market expansion. Model inclusive leadership and a culture of high accountability by seeking out diverse perspectives, leading through a lens of equity, and fostering community. What you’ll bring We’re looking for a results-oriented leader who excels at building strong relationships with business partners and distilling complex business challenges into clear, actionable strategies. You are a strategic thinker who maintains a roll-up-your-sleeves mentality to understand business realities, enabling you to implement tactical initiatives that support growth. A strong point of view on GTM AI and automation is essential, with the ability to distinguish between hype and tools that drive real productivity. Beyond your operational expertise, you have proven experience building high-performing teams while fostering a culture of accountability, transparency, and fun. Driven by a growth mindset and strong analytical skills, you will establish trusted partnerships with Finance, Marketing, and Product teams to drive the business forward.&nbsp; The minimum qualifications for this role include: 12+ years of experience in a revenue operations role 5+ years of experience leading revenue operations teams, including experience managing Managers, Senior Managers and Directors Strong interpersonal and communication skills, which could be demonstrated by examples of influencing the GTM team and senior leadership by sharing data insights&nbsp; Proven experience integrating AI and automation into GTM workflows, with examples of how these initiatives increased productivity or forecast precision Knowledge and hands-on experience with the Sales and Marketing tech stack, including Salesforce, Gong, Google Apps, Excel, and Tableau Preferred qualifications for this role include: A previous operational leadership role in a global SaaS Sales environment Experience developing and implementing scalable Sales Operations processes Experience leading and developing diverse, high-performing teams How you’ll grow Within 1 month, you’ll plant your roots, including: Experience Sprout’s in-depth onboarding, covering everything from our company mission and values, hearing directly from executives and founders, to deep training on our products and the value that Sprout delivers to our customers. Make a plan with your leader to set initial priorities, align on expectations for your role, plant goalposts for your career, and learn about Sprout’s approach to sales operations. Get to know your team (Directors, Managers, and ICs) and work to understand each individual’s current challenges and areas of opportunity. Educate yourself on the current team structure, goals, and overall strengths/weaknesses to form a baseline of where we can solidify processes for future scale. Within 3 months, you’ll start hitting your stride by: Meet with leaders across the global Sales, Customer Success, Finance, Marketing, Product, and Operations organizations who share responsibility for achieving similar targets and identify areas of opportunity. Formulate a strategic plan to elevate our operational maturity, identifying key levers to improve efficiency, predictability, and overall revenue health. Conduct a talent assessment of your team to understand coaching and development opportunities, ensuring you are maximizing talent.&nbsp; Begin coaching and mentoring Directors and Managers to help them elevate their own functions and navigate ambiguity. Within 6 months, you’ll be making a clear impact through: Implement your strategic plan with the support of senior leadership. Establish a cadence with key stakeholders and ensure all reporting, analytics, and insights are in place to effectively measure and improve GTM effectiveness. Move beyond strategy to practical implementation of approved GTM AI opportunities to increase sales organization productivity. Support ongoing initiatives, planning efforts, and ensure your organization is delivering against its expectations . Within 12 months, you’ll make this role your own by: Obtain (solicited and unsolicited) and act upon peer and leadership feedback. Establish and execute a long-term plan for your team, including a holistic view of the business and future-proofing our operations. Promote members on your team and begin creating a bench of new talent. Surprise us! Use your unique ideas and abilities to change your team in beneficial ways that we haven’t even considered yet. Of course what is outlined above is the ideal timeline, but things may shift based on business needs, and other projects and tasks could be added at the discretion of your manager. Our Benefits Program&nbsp; We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program: Comprehensive Health &amp; Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents. Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match). Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind. Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest &amp; Recharge days throughout the year. Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family. Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations. Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line. *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including whether you’re located in Zone 1 or Zone 2, as well as relevant experience and skills. In the United States, we have two geographic pay zones. This role’s On Target Earnings (“OTE”) for new hires in each zone are: Zone 1 (New York, California, Washington): $347,600 - $477,950 USD annually Zone 2 (All other US states): $316,000 - $434,500 USD annually OTE is governed by an incentive plan. It is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance. The minimum amount earned is the fixed base salary.&nbsp; The listed ranges represent the expected earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. OTE is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).&nbsp; For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp; #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Vice President, Revenue Operations

Description NewsWhip by Sprout Social is looking to hire an Engineering Manager (Applications - AI) to our Engineering team in Ireland.&nbsp; Why join NewsWhip’s Engineering team? NewsWhip by Sprout Social is the leading provider of predictive media intelligence, tracking and predicting engagement with the world’s news stories each day. Our platform is used each day by journalists at hundreds of top tier publications, and communications professionals at all 10 of the top 10 global PR agencies, dozens of international brands, and NGOs, international organisations and not-for-profits.&nbsp; As a key member of our product delivery team, you'll work closely with Product and UX leaders to shape and execute our AI strategy while managing diverse engineering teams that bring innovative solutions to life. You have a great opportunity to directly input into what we build and how we build it. &nbsp; What you’ll do Grow your cross-functional team of engineers from backend, frontend, data platform, and AI disciplines by example with effective feedback, coaching, and career development Proactively identify and communicate emerging AI technology opportunities that align with business goals and customer needs, helping shape the product vision through technical innovation Actively contribute to product strategy and roadmap planning, providing technical perspective and feasibility assessment, and partner with Product Management and UX Design to align on strategy, planning and execution for your team&nbsp; Facilitate discovery sessions and technical spikes to validate approaches and identify risks early Balance customer needs, technical constraints, and business goals to make informed product decisions Drive consistent, high-quality execution by setting clear expectations, regularly tracking progress on deliverables, and proactively addressing challenges.&nbsp; Ensure delivery plans, team structure, and engineering outputs consistently align with business objectives and product goals, maintaining focus on measurable customer and business impact &nbsp; What you’ll bring We're seeking an experienced Engineering Manager to lead multi-disciplinary feature teams delivering NewsWhip's ambitious AI roadmap. If you’re passionate about leading teams to solve hard problems that deliver meaningful customer value, while fostering a culture of learning and collaboration, we’d love to talk with you! The minimum qualifications for this role include: 5+ years of experience in building, scaling, and maintaining software systems in a production environment, with expertise in Backend Development, Data Engineering and proven experience in LLM product delivery in production environments.&nbsp; Demonstrated technical expertise in several of the following areas: Large Language Models and their APIs, Vector databases (ChromaDB, Pinecone, Weaviate, etc.), Embedding models and similarity search, RAG architectures, Prompt engineering and management, AI evaluation and testing frameworks, or LLMOps tools and practices 2+ years of experience managing and leading high performing engineering teams, with a strong emphasis on delivery, execution, and achieving measurable business outcomes. 2+ years of experience delivering engineering projects and initiatives in partnership with Product Management and UX, including ensuring the delivery of a team’s roadmap, prioritizing technical improvements with cross-functional teams, and communicating progress with business stakeholders Preferred qualifications for this role include: Experience with AI frameworks (LangChain, LlamaIndex, etc.) Background in media analytics or content intelligence Knowledge of semantic search and content retrieval Experience with real-time AI systems Experience with cloud platforms (GCP preferred) Previous startup or high-growth company experience &nbsp; How you’ll grow Within 1 month, you’ll plant your roots, including: Complete NewsWhip’s new hire training &amp; onboarding program alongside other new NewsWhip and Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization. Make a plan with your manager to set initial priorities, align on expectations for your role, plant goalposts for your career, and learn the team's current Mission, Goals, and Objectives along with future product roadmaps. Begin to understand the capabilities and limitations of our platform, web, and mobile technologies. Start to build relationships with the team. Start to learn the capabilities and limitations of the social network APIs we integrate with. Learn Sprout's management practices and tools. Deploy and make changes to our production systems. Provide regular technical guidance and feedback through code reviews. Establish a clear execution plan by identifying quick wins and aligning with the team on immediate priorities and goals. Develop an understanding of team workflows and identify any initial adjustments that could improve delivery efficiency. &nbsp; Within 3 months, you’ll start hitting your stride by: Implement early tracking and accountability measures to monitor team progress on key deliverables and address roadblocks as they arise. Set up regular execution reviews with your team to keep projects aligned with the roadmap and identify areas for process improvement. Participate in architectural discussions and decisions, asking the right questions to push your team to successful outcomes. Analyze trends with bugs and help the team identify where to best focus. Help the team shape the technical roadmap for long term success. Assume management of the engineers on your team, Identify career growth opportunities and work with them on goals.&nbsp; Start 1:1s with everyone on the team and continue building relationships. Help the team improve processes and team rituals. Build relationships with our infrastructure, product, and support teams and identify ways your team can be more proactive and effective. Successfully complete your first support week rotation. &nbsp; Within 6 months, you’ll be making a clear impact through: Ensure measurable progress on major deliverables, guiding your team to meet key milestones and adapt plans to address any execution challenges. Establish team-wide accountability by setting specific, actionable metrics for team performance, leveraging data to support continuous improvement. Guide your team through and contribute to the successful launch of a major feature. Understand the business goals and help the team balance technical debt, bugs, and product features. Start to grow your leaders and ensure they are focused on the right things. Lead performance review and career band calibration process for your team. Proactively focus your team on the right problems. &nbsp; Within 12 months, you’ll make this role your own by: Refine execution processes by standardizing successful workflows, ensuring consistent, high-quality delivery across projects. Champion a culture of continuous improvement, encouraging team members to proactively identify and resolve execution issues to maintain momentum on deliverables. Have development plans in place for your team and hold them accountable. Get acclimated to the hiring process and contribute to the recruitment and interviewing processes Surprise us! Use your unique ideas and abilities to change NewsWhip Engineering in beneficial ways that we haven’t even considered yet. &nbsp; Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. &nbsp; Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Comprehensive Private Health &amp; Dental: 100% premium coverage for you and your eligible dependents through VHI (Health) and DeCare (Dental). Pension Scheme: We match your pension contributions 1-to-1 up to 6% of your salary. Life &amp; Disability Insurance: 100% paid-for life cover and disability insurance for your peace of mind. Generous Paid Time Off: 25 days of leave, plus all public holidays and additional company-wide Rest &amp; Recharge days. Paid Parental Leave: We support all growing families with 26 weeks of full pay for birthing parents and 16 weeks of full pay for non-birthing parents.&nbsp; Family &amp; Care Support: Access to subsidized child/eldercare through Care.com. Premium Mental Health Support: Full access to Modern Health for you and your dependents, including free coaching, therapy sessions, and digital wellness resources. Lifestyle Spending Account (LSA): An annual $700 USD fund to spend on your physical, mental, and financial well-being. Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. Dublin Office Perks: A €18 daily lunch stipend (via Deliveroo) when you work from our Dublin office. Commuter Savings: Access to the Tax Saver Commuter/Cycle to Work scheme for tax savings. Charitable Giving: A company match for your donations to eligible organizations. *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. &nbsp; Whenever possible, we want to provide team members the flexibility to work in the location that makes the most sense for them. If you prefer an office setting, this role may be based in our Dublin location. If you prefer to work remotely from another location within Ireland, we will accommodate you as best as possible.&nbsp; If you are based in another location within EMEA, we aren’t able to hire in your location at this time. &nbsp; #LI-Remote Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Engineering Manager (Applications - AI)

Description Sprout Social is seeking an experienced and visionary Principal Product Manager - AI to drive the strategy, execution, and launch of key artificial intelligence features within our product suite. This role will be an individual contributor and a senior leader responsible for transforming how AI is leveraged across the Sprout portfolio to deliver exceptional customer value and competitive advantage. The Principal PM will work with a high degree of autonomy, serving as the deep domain expert for their focus area, driving experimentation, and fostering a culture of rapid iteration. This role is critical in translating the overall AI vision into concrete, market-leading AI platform that enables organizations to work smarter and maximize the business impact of social media. Why join Sprout’s Product team? Sprout empowers businesses worldwide to harness the immense power and opportunity of social media in today’s digital-first world. Processing over one billion social messages daily, our platform serves up essential insights and actionable information to over 30,000 brands, informing strategic decisions that drive business growth and innovation, and fostering deeper, authentic connections to their end customers. Our full suite of social media management solutions includes comprehensive publishing and engagement functionality, customer care solutions, influencer marketing, connected workflows, and business intelligence. We're actively working to intuitively weave AI throughout our products, enabling organizations to work smarter, unleash their creativity, and maximize the business impact of social media–that’s where you come in! This is an exciting opportunity for a leader on the cutting edge of AI to drive transformative change and unlock new possibilities across our expanding product ecosystem. Our Product team operates at the intersection of strategy, innovation, customer value, and go-to-market collaboration. We are focused on delivering unified, data-driven solutions across our multi-product portfolio. As part of the broader R&amp;D organization, our team collaborates closely with Engineering, Product Design, and Go-to-Market (GTM) teams to create impactful experiences for customers while driving measurable business outcomes. This cross-functional partnership ensures that our products not only meet technical excellence but are also positioned effectively in the market, aligning with customer needs and business growth objectives. You will not only will you set the vision for our AI platform (working with the VP of product for AI), but you’ll play a pivotal role in the evolution of our overall product management practices and shaping a best-in-class product organization with a culture of operational excellence. Join other empathetic and visionary leaders on our Product Leadership team who help each other grow and learn while we guide and inspire our teams to deliver world-class products.&nbsp; What you’ll do Define and evangelize a high-impact&nbsp; roadmap that translates complex AI capabilities into intuitive product features, ensuring our AI vision directly solves core customer pain points and drives platform value. Lead high-stakes, platform-wide AI initiatives by identifying integration points across the Sprout suite, enabling customers to achieve sophisticated outcomes with minimal effort through seamless AI assistance. Partner deeply with Engineering to develop our agent ecosystem and platform foundations, fostering an environment of rapid experimentation and iterative development. Serve as the primary subject matter expert for AI agents within the product org, maintaining a constant feedback loop with customers. Act as the connective tissue between GTM, Design, and Engineering to ensure AI features are not only technically sound but also commercially viable and intuitively designed. Elevate the product organization’s collective AI literacy by mentoring peer PMs, sharing best practices, and helping shape the internal standards for building and shipping intelligent products. Stay at the forefront of AI/ML trends to accelerate deployment cycles and advise leadership on the strategic adoption of emerging technologies. Drive the execution of "best-in-class" product delivery, balancing the urgency of immediate customer needs with the long-term scalability and innovation of our AI core. What you’ll bring We’re looking for an entrepreneurial and visionary product manager to help our company invest in the right AI capabilities to usher in the AI revolution. If you can inspire and align product teams to innovate and solve hard problems, and push them to learn from and teach each other, we'd love to talk with you! 10+ years of PM experience in platform or AI roles in a B2B product-driven SaaS environment. Proven success leading initiatives in a multi-product portfolio company. Experience collaborating closely with product, design, engineering, and GTM leaders to deliver cohesive solutions. How you’ll grow Within 1 month, you’ll plant your roots, including: Completing Sprout Social’s new hire training &amp; onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization. Learning the current state of AI and machine learning at Sprout, along with future product and technical roadmaps. Diving into our products to learn about what makes our software unique and why customers love our products. Beginning to understand the capabilities and limitations of our AI and data platforms Establishing relationships with other product, engineering, design and revenue leaders and identifying areas of opportunity. Get hands-on with Sprout’s products, experiencing them from the customer’s perspective. Within 3 months, you’ll start hitting your stride by: Partnering with senior AI leadership to define key success metrics for your role and teams and how you will measure against them. Participate in architectural discussions and decisions, asking the right questions to guide your team to successful outcomes. Participating in planning and roadmap processes and helping to shape the product roadmap for long-term success. Within 6 months, you’ll be making a clear impact through: Owning AI platform roadmap and delivering measurable results on key strategic initiatives. Identify key opportunities to improve cross-team collaboration and alignment. Evangelizing our AI product vision with internal and external stakeholders. Stepping up as a leader to share best practices across the Product organization and help others grow from your experiences. Becoming an expert in our approach to AI and to confidently speak to ever-changing trends, new product features and platform enhancements to internal and external stakeholders Within 12 months, you’ll make this role your own by: Consistently meeting and exceeding established performance targets. Obtaining (solicited and unsolicited) and acting upon peer, customer, and leadership feedback. Continue to evolve Sprout’s product culture, shaping the next generation of product leaders. Being recognized as a subject matter expert and leader in artificial intelligence at Sprout. Surprise us! Use your unique ideas and abilities to change AI and our analytical capabilities in Sprout in beneficial ways that we haven’t even considered yet! Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program&nbsp; We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program: Comprehensive Health &amp; Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents. Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match). Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind. Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest &amp; Recharge days throughout the year. Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family. Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations. Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line. *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including whether you’re located in Zone 1 or Zone 2, as well as relevant experience and skills. In the United States, we have two geographic pay zones. For this role, the expected base pay ranges for new hires are: Zone 1 (New York, California, Washington): $232,300 - $319,440 USD annually Zone 2 (All other US states): $211,200- $290,400 USD annually The listed ranges represent earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).&nbsp; For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp; #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Principal Product Manager - AI

Description Sprout Social is seeking an experienced and visionary Principal Product Manager - AI to drive the strategy, execution, and launch of key artificial intelligence features within our product suite. This role will be an individual contributor and a senior leader responsible for transforming how AI is leveraged across the Sprout portfolio to deliver exceptional customer value and competitive advantage. The Principal PM will work with a high degree of autonomy, serving as the deep domain expert for their focus area, driving experimentation, and fostering a culture of rapid iteration. This role is critical in translating the overall AI vision into concrete, market-leading AI platform that enables organizations to work smarter and maximize the business impact of social media. Why join Sprout’s Product team? Sprout empowers businesses worldwide to harness the immense power and opportunity of social media in today’s digital-first world. Processing over one billion social messages daily, our platform serves up essential insights and actionable information to over 30,000 brands, informing strategic decisions that drive business growth and innovation, and fostering deeper, authentic connections to their end customers. Our full suite of social media management solutions includes comprehensive publishing and engagement functionality, customer care solutions, influencer marketing, connected workflows, and business intelligence. We're actively working to intuitively weave AI throughout our products, enabling organizations to work smarter, unleash their creativity, and maximize the business impact of social media–that’s where you come in! This is an exciting opportunity for a leader on the cutting edge of AI to drive transformative change and unlock new possibilities across our expanding product ecosystem. Our Product team operates at the intersection of strategy, innovation, customer value, and go-to-market collaboration. We are focused on delivering unified, data-driven solutions across our multi-product portfolio. As part of the broader R&amp;D organization, our team collaborates closely with Engineering, Product Design, and Go-to-Market (GTM) teams to create impactful experiences for customers while driving measurable business outcomes. This cross-functional partnership ensures that our products not only meet technical excellence but are also positioned effectively in the market, aligning with customer needs and business growth objectives. You will not only will you set the vision for our AI platform (working with the VP of product for AI), but you’ll play a pivotal role in the evolution of our overall product management practices and shaping a best-in-class product organization with a culture of operational excellence. Join other empathetic and visionary leaders on our Product Leadership team who help each other grow and learn while we guide and inspire our teams to deliver world-class products.&nbsp; What you’ll do Define and evangelize a high-impact&nbsp; roadmap that translates complex AI capabilities into intuitive product features, ensuring our AI vision directly solves core customer pain points and drives platform value. Lead high-stakes, platform-wide AI initiatives by identifying integration points across the Sprout suite, enabling customers to achieve sophisticated outcomes with minimal effort through seamless AI assistance. Partner deeply with Engineering to develop our agent ecosystem and platform foundations, fostering an environment of rapid experimentation and iterative development. Serve as the primary subject matter expert for AI agents within the product org, maintaining a constant feedback loop with customers. Act as the connective tissue between GTM, Design, and Engineering to ensure AI features are not only technically sound but also commercially viable and intuitively designed. Elevate the product organization’s collective AI literacy by mentoring peer PMs, sharing best practices, and helping shape the internal standards for building and shipping intelligent products. Stay at the forefront of AI/ML trends to accelerate deployment cycles and advise leadership on the strategic adoption of emerging technologies. Drive the execution of "best-in-class" product delivery, balancing the urgency of immediate customer needs with the long-term scalability and innovation of our AI core. What you’ll bring We’re looking for an entrepreneurial and visionary product manager to help our company invest in the right AI capabilities to usher in the AI revolution. If you can inspire and align product teams to innovate and solve hard problems, and push them to learn from and teach each other, we'd love to talk with you! 10+ years of PM experience in platform or AI roles in a B2B product-driven SaaS environment. Proven success leading initiatives in a multi-product portfolio company. Experience collaborating closely with product, design, engineering, and GTM leaders to deliver cohesive solutions. How you’ll grow Within 1 month, you’ll plant your roots, including: Completing Sprout Social’s new hire training &amp; onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization. Learning the current state of AI and machine learning at Sprout, along with future product and technical roadmaps. Diving into our products to learn about what makes our software unique and why customers love our products. Beginning to understand the capabilities and limitations of our AI and data platforms Establishing relationships with other product, engineering, design and revenue leaders and identifying areas of opportunity. Get hands-on with Sprout’s products, experiencing them from the customer’s perspective. Within 3 months, you’ll start hitting your stride by: Partnering with senior AI leadership to define key success metrics for your role and teams and how you will measure against them. Participate in architectural discussions and decisions, asking the right questions to guide your team to successful outcomes. Participating in planning and roadmap processes and helping to shape the product roadmap for long-term success. Within 6 months, you’ll be making a clear impact through: Owning AI platform roadmap and delivering measurable results on key strategic initiatives. Identify key opportunities to improve cross-team collaboration and alignment. Evangelizing our AI product vision with internal and external stakeholders. Stepping up as a leader to share best practices across the Product organization and help others grow from your experiences. Becoming an expert in our approach to AI and to confidently speak to ever-changing trends, new product features and platform enhancements to internal and external stakeholders Within 12 months, you’ll make this role your own by: Consistently meeting and exceeding established performance targets. Obtaining (solicited and unsolicited) and acting upon peer, customer, and leadership feedback. Continue to evolve Sprout’s product culture, shaping the next generation of product leaders. Being recognized as a subject matter expert and leader in artificial intelligence at Sprout. Surprise us! Use your unique ideas and abilities to change AI and our analytical capabilities in Sprout in beneficial ways that we haven’t even considered yet! Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program: 100% Employer-Paid Health Benefits: We cover 100% of the premiums for you and your eligible dependents, including comprehensive medical, dental (basic &amp; major), vision, life insurance, and disability. Generous Paid Time Off: 25 days of vacation annually, plus 5 paid sick days, all public holidays, and additional company-wide Rest &amp; Recharge days. Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. Annual Lifestyle Stipend: A $950 CAD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. Remote Work Support: A one-time $550 USD (equivalent) stipend to set up your home office, plus a monthly $50 USD (equivalent) stipend for internet. Personalized Financial Wellness: No-cost, confidential access to financial experts through Your Money Line to support your personal financial goals. Family &amp; Care Support: Access to subsidized child and eldercare options through Care.com. Charitable Giving: A company match for your donations to eligible organizations. *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. The base pay range for this role is $203,200 (min) - $279,400 (max) CAD annually.&nbsp; The listed ranges represent earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. We have outlined the various components to an employee’s full compensation package&nbsp;here to help you to understand our total rewards package. Candidates for this remote work opportunity must be based in either Alberta, British Columbia or Ontario. If you are based in another location within Canada, we aren’t able to hire in your location at this time. #LI-RemoteSprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Description Sprout Social is looking to hire a Salesforce Administrator for the Salesforce team in Corporate IT. This individual will be joining a group of high-performing Salesforce admins and engineers with a primary focus on front line production support triage. Secondary responsibilities will include user access management, data maintenance, and enhancements and solution delivery. This role will work with teams across the organization to ensure our Salesforce platform is configured, managed, and running efficiently. You will be a dedicated partner for our Sales and Success teams with a focus on scalability and collaboration with the larger Corporate IT team. Why join Sprout’s IT team? Sprout’s Corporate IT team is a combination of adjacent squads working on projects under one umbrella. This unique structure is an exciting opportunity to grow your career in technology with exposure to projects across multiple disciplines—something you don’t often see in other organizations. It allows us to move quickly and collaborate with minimal friction or red tape. As a part of this team, you’re also given the space and expected to stretch beyond your core function, and make a deeper impact on the broader organization. In short, the work you do here matters, and you feel that day in and day out.&nbsp; What you’ll do Provide front line production support for our partners in Sales and Success teams, with a focus on resolving problems and answering questions. Work closely with the Salesforce Team to refine and escalate incoming requests that require engineering support. Provide User Access and Permission management and maintain data and reporting Build custom solutions using Salesforce’s declarative tools including CPQ, Salesforce Billing, and other integrated systems Act as a liaison with stakeholders at all levels, with the ability to translate technical information into layman’s terms, clearly explaining system behavior, design options, and the potential impact of both Be comfortable with change management and governance, and become familiar with our company specific projects and tools. What you’ll bring We are looking for a highly capable Salesforce administrator to ensure that our corporation capitalizes on the benefits offered by the Salesforce CRM system. In this role, you should feel comfortable communicating with external teams, especially Sales and Success. You’ll ramp up quickly on the technology stack and how the business uses it. You’ll be supported by a team of Salesforce experts. If you’re a self-starter who enjoys tackling complex problems while working on a small, fast-paced team, we’d love to talk to you! These are the minimum qualifications that our hiring team is looking for in this role: 2-3 years of experience as a Salesforce administrator in a similar environment, with user-facing responsibilities. 1-2 years of CPQ specific experience. Proficiency with all aspects of&nbsp; Salesforce User Management, including roles, profiles, sharing rules, workflows, and groups. Proficiency with data management tools in the Salesforce ecosystem (Dataloader, Salesforce Inspector Reloaded, etc) Additionally, these are the preferred qualifications that would indicate a particularly strong candidate: Salesforce CPQ Certification Salesforce certified administrator or Salesforce advanced administrator certification. Experience configuring and maintaining Salesforce Integrations with external tools used by Revenue Operations&nbsp; Within 1 month, you will have: Completed Sprout Social’s two-week new hire training and onboarding program alongside other new Sprout team members. In these sessions, you will gain a broad understanding of our products and how your role directly impacts the product, overall organization, and our customers. Established a plan with your manager to set initial priorities, align on expectations for your role, plant goalposts for your career, and learn about Sprout’s Salesforce and adjacent environments. Met and began building working relationships with stakeholders throughout our Sales and Success teams, as well as your teammates. Developed an understanding of the cadence at which the team operates and the various means of communicating both within and external to the team Established a regular cadence with your manager to discuss your approach to current projects and tasks. Within 3 months, you will have: Begun taking front-line responsibility for some incoming production support requests, by answering incoming questions or effectively triaging escalations Become the subject matter expert for all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules Developed a deep understanding of the Salesforce team Agile processes and actively participated in all scrum ceremonies Established familiarity with Sprout Social’s implementation of Salesforce CPQ, demonstrated through shared contribution of CPQ-related tickets Established a relationship with stakeholders and end users and produced detailed and effective change requests.&nbsp; Within 6 months, you will have: Groomed, designed, and implemented team initiatives including bug fixes, feature development, and CPQ customizations Become established as an expert on our intake processes and taken steps to refine the process to make it as effective as possible Owned, expanded, and refined the documentation/wiki of our support processes, with an eye towards self-service of repeatable solutions and a user-facing way to research issues Worked and effectively communicated with other groups across the organization to ensure big-picture alignment and cross-team collaboration. Refined the User access and management process with an eye towards making this an automated or self service process Of course, what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits ProgramWe’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program: 100% Employer-Paid Health Benefits: We cover 100% of the premiums for you and your eligible dependents, including comprehensive medical, dental (basic &amp; major), vision, life insurance, and disability. Generous Paid Time Off: 25 days of vacation annually, plus 5 paid sick days, all public holidays, and additional company-wide Rest &amp; Recharge days. Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. Annual Lifestyle Stipend: A $950 CAD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. Remote Work Support: A one-time $550 USD (equivalent) stipend to set up your home office, plus a monthly $50 USD (equivalent) stipend for internet. Personalized Financial Wellness: No-cost, confidential access to financial experts through Your Money Line to support your personal financial goals. Family &amp; Care Support: Access to subsidized child and eldercare options through Care.com. Charitable Giving: A company match for your donations to eligible organizations. *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. The base pay range for this role is $70,400 (min) - $96,800 (max) CAD annually.&nbsp; The listed ranges represent earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Candidates for this remote work opportunity must be based in either Alberta, British Columbia or Ontario. If you are based in another location within Canada, we aren’t able to hire in your location at this time.Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Salesforce Administrator

Description Sprout Social is looking to hire a Salesforce Administrator for the Salesforce team in Corporate IT. This individual will be joining a group of high-performing Salesforce admins and engineers with a primary focus on front line production support triage. Secondary responsibilities will include user access management, data maintenance, and enhancements and solution delivery. This role will work with teams across the organization to ensure our Salesforce platform is configured, managed, and running efficiently. You will be a dedicated partner for our Sales and Success teams with a focus on scalability and collaboration with the larger Corporate IT team. Why join Sprout’s IT team? Sprout’s Corporate IT team is a combination of adjacent squads working on projects under one umbrella. This unique structure is an exciting opportunity to grow your career in technology with exposure to projects across multiple disciplines—something you don’t often see in other organizations. It allows us to move quickly and collaborate with minimal friction or red tape. As a part of this team, you’re also given the space and expected to stretch beyond your core function, and make a deeper impact on the broader organization. In short, the work you do here matters, and you feel that day in and day out.&nbsp; What you’ll do Provide front line production support for our partners in Sales and Success teams, with a focus on resolving problems and answering questions. Work closely with the Salesforce Team to refine and escalate incoming requests that require engineering support. Provide User Access and Permission management and maintain data and reporting Build custom solutions using Salesforce’s declarative tools including CPQ, Salesforce Billing, and other integrated systems Act as a liaison with stakeholders at all levels, with the ability to translate technical information into layman’s terms, clearly explaining system behavior, design options, and the potential impact of both Be comfortable with change management and governance, and become familiar with our company specific projects and tools. What you’ll bring We are looking for a highly capable Salesforce administrator to ensure that our corporation capitalizes on the benefits offered by the Salesforce CRM system. In this role, you should feel comfortable communicating with external teams, especially Sales and Success. You’ll ramp up quickly on the technology stack and how the business uses it. You’ll be supported by a team of Salesforce experts. If you’re a self-starter who enjoys tackling complex problems while working on a small, fast-paced team, we’d love to talk to you! These are the minimum qualifications that our hiring team is looking for in this role: 2-3 years of experience as a Salesforce administrator in a similar environment, with user-facing responsibilities. 1-2 years of CPQ specific experience. Proficiency with all aspects of&nbsp; Salesforce User Management, including roles, profiles, sharing rules, workflows, and groups. Proficiency with data management tools in the Salesforce ecosystem (Dataloader, Salesforce Inspector Reloaded, etc) Additionally, these are the preferred qualifications that would indicate a particularly strong candidate: Salesforce CPQ Certification Salesforce certified administrator or Salesforce advanced administrator certification. Experience configuring and maintaining Salesforce Integrations with external tools used by Revenue Operations&nbsp; Within 1 month, you will have: Completed Sprout Social’s two-week new hire training and onboarding program alongside other new Sprout team members. In these sessions, you will gain a broad understanding of our products and how your role directly impacts the product, overall organization, and our customers. Established a plan with your manager to set initial priorities, align on expectations for your role, plant goalposts for your career, and learn about Sprout’s Salesforce and adjacent environments. Met and began building working relationships with stakeholders throughout our Sales and Success teams, as well as your teammates. Developed an understanding of the cadence at which the team operates and the various means of communicating both within and external to the team Established a regular cadence with your manager to discuss your approach to current projects and tasks. Within 3 months, you will have: Begun taking front-line responsibility for some incoming production support requests, by answering incoming questions or effectively triaging escalations Become the subject matter expert for all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules Developed a deep understanding of the Salesforce team Agile processes and actively participated in all scrum ceremonies Established familiarity with Sprout Social’s implementation of Salesforce CPQ, demonstrated through shared contribution of CPQ-related tickets Established a relationship with stakeholders and end users and produced detailed and effective change requests.&nbsp; Within 6 months, you will have: Groomed, designed, and implemented team initiatives including bug fixes, feature development, and CPQ customizations Become established as an expert on our intake processes and taken steps to refine the process to make it as effective as possible Owned, expanded, and refined the documentation/wiki of our support processes, with an eye towards self-service of repeatable solutions and a user-facing way to research issues Worked and effectively communicated with other groups across the organization to ensure big-picture alignment and cross-team collaboration. Refined the User access and management process with an eye towards making this an automated or self service process Of course, what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program&nbsp; We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program: Comprehensive Health &amp; Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents. Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match). Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind. Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest &amp; Recharge days throughout the year. Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family. Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations. Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line. *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including whether you’re located in Zone 1 or Zone 2, as well as relevant experience and skills. In the United States, we have two geographic pay zones. For this role, the expected base pay ranges for new hires are: Zone 1 (New York, California, Washington): $93,300 - $128,260 USD annually Zone 2 (All other US states): $84,800 - $116,600 USD annually The listed ranges represent earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).&nbsp; For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp;Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Description Sprout Social is looking to hire an Engineering Manager to join our Engineering team. Why join Sprout’s Engineering team? With collaborative, cross-functional teams that span mobile, front-end, back-end, and site reliability engineering—the Sprout Engineering team is a place to sharpen your craft and solve hard problems with the smartest people in the industry. You’ll get to work on a “tech-giant” scale, steering our engineering team to make an impact on our company and our customers. As a leader of a dynamic team, you will not only influence the architecture, design, and roadmap of your team, but also inform how our products and services interconnect. Join other empathetic leaders on our Engineering Leadership team who help each other grow and learn while we support and guide our teams to deliver world-class products.&nbsp; What you’ll do Build a high functioning, well-motivated engineering team and lead them to iteratively deliver quality results Leverage your experience in building and maintaining highly scalable and reliable software systems to grow and tune our software services stack.&nbsp; Grow your team of engineers by example with effective feedback, coaching, and career development. Lead the team through product and technical road maps, and partner with cross functional and engineering leaders to align on strategy, planning and execution for your team&nbsp; Drive consistent, high-quality execution by setting clear expectations, regularly tracking progress on deliverables, and proactively addressing challenges.&nbsp; Uphold standards for development and product quality for your team and support team’s on-call rotations Leverage data and metrics to monitor team performance, ensure accountability, establish KPIs to meet OKR and roadmap goals. What you’ll bring We’re looking for a results oriented, collaborative, pragmatic, inspiring engineering leader to help our teams succeed. If you’re passionate about leading teams to solve hard problems that deliver meaningful customer value, while fostering a culture of learning and collaboration, we’d love to talk with you! The minimum qualifications for this role include: 5+ years of experience in building, scaling, and maintaining enterprise level software systems in a production environment, with expertise in back-end development and a focus on high availability solutions. 4+ years of experience managing and leading high performing engineering teams, with a strong emphasis on delivery, execution, and achieving measurable business outcomes. 4+ years of experience delivering engineering projects and initiatives, including ensuring the delivery of a team’s roadmap, prioritizing technical improvements with cross-functional teams, and communicating progress with business stakeholders Preferred qualifications for this role include: Proven ability to drive strategic change within engineering teams, balancing short term delivery goals with long term technical sustainability and product growth. Experience developing enterprise level distributed applications using distributed queuing systems, service-oriented architectures, etc. Experience with data systems operating at scale, Elasticsearch, MySQL, HBase, etc. Experience programming in an object oriented language such as Java, Python, C# or C++ How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout Social’s new hire training &amp; onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization. Make a plan with your manager to set initial priorities, align on expectations for your role, plant goalposts for your career, and learn the team's current Mission, Goals, and Objectives along with future product roadmaps. Begin to understand the capabilities and limitations of our platform, web, and mobile technologies. Start to build relationships with the team. Start to learn the capabilities and limitations of the social network APIs we integrate with. Learn Sprout's management practices and tools. Deploy and make changes to our production systems. Provide regular technical guidance and feedback through code reviews. Establish a clear execution plan by identifying quick wins and aligning with the team on immediate priorities and goals. Develop an understanding of team workflows and identify any initial adjustments that could improve delivery efficiency. Within 3 months, you’ll start hitting your stride by: Implement early tracking and accountability measures to monitor team progress on key deliverables and address roadblocks as they arise. Set up regular execution reviews with your team to keep projects aligned with the roadmap and identify areas for process improvement. Participate in architectural discussions and decisions, asking the right questions to push your team to successful outcomes. Analyze trends with bugs and help the team identify where to best focus. Help the team shape the technical roadmap for long term success. Assume management of the engineers on your team, Identify career growth opportunities and work with them on goals.&nbsp; Start 1:1s with everyone on the team and continue building relationships. Help the team improve processes and team rituals. Build relationships with our infrastructure, product, and support teams and identify ways your team can be more proactive and effective. Successfully complete your first support week rotation. Within 6 months, you’ll be making a clear impact through: Ensure measurable progress on major deliverables, guiding your team to meet key milestones and adapt plans to address any execution challenges. Establish team-wide accountability by setting specific, actionable metrics for team performance, leveraging data to support continuous improvement. Guide your team through and contribute to the successful launch of a major feature. Understand the business goals and help the team balance technical debt, bugs, and product features. Start to grow your leaders and ensure they are focused on the right things. Lead performance review and career band calibration process for your team. Proactively focus your team on the right problems. Within 12 months, you’ll make this role your own by: Refine execution processes by standardizing successful workflows, ensuring consistent, high-quality delivery across projects. Champion a culture of continuous improvement, encouraging team members to proactively identify and resolve execution issues to maintain momentum on deliverables. Have development plans in place for your team and hold them accountable. Get acclimated to the hiring process and contribute to the recruitment and interviewing processes Surprise us! Use your unique ideas and abilities to change Sprout Engineering in beneficial ways that we haven’t even considered yet. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Comprehensive Health &amp; Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents. Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match). Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind. Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest &amp; Recharge days throughout the year. Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family. Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations. Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line. Office Environment: Beautiful, convenient, and state-of-the-art offices in Chicago’s Loop and downtown Seattle *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. Individual base pay is based on various factors, including whether you’re located in Zone 1 or Zone 2, as well as relevant experience and skills. In the United States, we have two geographic pay zones. For this role, the expected base pay ranges for new hires are: Zone 1 (New York, California, Washington): $203,632- $279,950 USD annually Zone 2 (All other US states): $185,100- $254,540 USD annually The listed ranges represent earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).&nbsp; For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp;Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Engineering Manager

Description Sprout Social is looking to hire an Engineering Manager to join our Engineering team. Why join Sprout’s Engineering team? With collaborative, cross-functional teams that span mobile, front-end, back-end, and site reliability engineering—the Sprout Engineering team is a place to sharpen your craft and solve hard problems with the smartest people in the industry. You’ll get to work on a “tech-giant” scale, steering our engineering team to make an impact on our company and our customers. As a leader of a dynamic team, you will not only influence the architecture, design, and roadmap of your team, but also inform how our products and services interconnect. Join other empathetic leaders on our Engineering Leadership team who help each other grow and learn while we support and guide our teams to deliver world-class products.&nbsp; What you’ll do Build a high functioning, well-motivated engineering team and lead them to iteratively deliver quality results Leverage your experience in building and maintaining highly scalable and reliable software systems to grow and tune our software services stack.&nbsp; Grow your team of engineers by example with effective feedback, coaching, and career development. Lead the team through product and technical road maps, and partner with cross functional and engineering leaders to align on strategy, planning and execution for your team&nbsp; Drive consistent, high-quality execution by setting clear expectations, regularly tracking progress on deliverables, and proactively addressing challenges.&nbsp; Uphold standards for development and product quality for your team and support team’s on-call rotations Leverage data and metrics to monitor team performance, ensure accountability, establish KPIs to meet OKR and roadmap goals. What you’ll bring We’re looking for a results oriented, collaborative, pragmatic, inspiring engineering leader to help our teams succeed. If you’re passionate about leading teams to solve hard problems that deliver meaningful customer value, while fostering a culture of learning and collaboration, we’d love to talk with you! The minimum qualifications for this role include: 5+ years of experience in building, scaling, and maintaining enterprise level software systems in a production environment, with expertise in back-end development and a focus on high availability solutions. 4+ years of experience managing and leading high performing engineering teams, with a strong emphasis on delivery, execution, and achieving measurable business outcomes. 4+ years of experience delivering engineering projects and initiatives, including ensuring the delivery of a team’s roadmap, prioritizing technical improvements with cross-functional teams, and communicating progress with business stakeholders Preferred qualifications for this role include: Proven ability to drive strategic change within engineering teams, balancing short term delivery goals with long term technical sustainability and product growth. Experience developing enterprise level distributed applications using distributed queuing systems, service-oriented architectures, etc. Experience with data systems operating at scale, Elasticsearch, MySQL, HBase, etc. Experience programming in an object oriented language such as Java, Python, C# or C++ How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout Social’s new hire training &amp; onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization. Make a plan with your manager to set initial priorities, align on expectations for your role, plant goalposts for your career, and learn the team's current Mission, Goals, and Objectives along with future product roadmaps. Begin to understand the capabilities and limitations of our platform, web, and mobile technologies. Start to build relationships with the team. Start to learn the capabilities and limitations of the social network APIs we integrate with. Learn Sprout's management practices and tools. Deploy and make changes to our production systems. Provide regular technical guidance and feedback through code reviews. Establish a clear execution plan by identifying quick wins and aligning with the team on immediate priorities and goals. Develop an understanding of team workflows and identify any initial adjustments that could improve delivery efficiency. Within 3 months, you’ll start hitting your stride by: Implement early tracking and accountability measures to monitor team progress on key deliverables and address roadblocks as they arise. Set up regular execution reviews with your team to keep projects aligned with the roadmap and identify areas for process improvement. Participate in architectural discussions and decisions, asking the right questions to push your team to successful outcomes. Analyze trends with bugs and help the team identify where to best focus. Help the team shape the technical roadmap for long term success. Assume management of the engineers on your team, Identify career growth opportunities and work with them on goals.&nbsp; Start 1:1s with everyone on the team and continue building relationships. Help the team improve processes and team rituals. Build relationships with our infrastructure, product, and support teams and identify ways your team can be more proactive and effective. Successfully complete your first support week rotation. Within 6 months, you’ll be making a clear impact through: Ensure measurable progress on major deliverables, guiding your team to meet key milestones and adapt plans to address any execution challenges. Establish team-wide accountability by setting specific, actionable metrics for team performance, leveraging data to support continuous improvement. Guide your team through and contribute to the successful launch of a major feature. Understand the business goals and help the team balance technical debt, bugs, and product features. Start to grow your leaders and ensure they are focused on the right things. Lead performance review and career band calibration process for your team. Proactively focus your team on the right problems. Within 12 months, you’ll make this role your own by: Refine execution processes by standardizing successful workflows, ensuring consistent, high-quality delivery across projects. Champion a culture of continuous improvement, encouraging team members to proactively identify and resolve execution issues to maintain momentum on deliverables. Have development plans in place for your team and hold them accountable. Get acclimated to the hiring process and contribute to the recruitment and interviewing processes Surprise us! Use your unique ideas and abilities to change Sprout Engineering in beneficial ways that we haven’t even considered yet. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits ProgramWe’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program: 100% Employer-Paid Health Benefits: We cover 100% of the premiums for you and your eligible dependents, including comprehensive medical, dental (basic &amp; major), vision, life insurance, and disability. Generous Paid Time Off: 25 days of vacation annually, plus 5 paid sick days, all public holidays, and additional company-wide Rest &amp; Recharge days. Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. Annual Lifestyle Stipend: A $950 CAD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. Remote Work Support: A one-time $550 USD (equivalent) stipend to set up your home office, plus a monthly $50 USD (equivalent) stipend for internet. Personalized Financial Wellness: No-cost, confidential access to financial experts through Your Money Line to support your personal financial goals. Family &amp; Care Support: Access to subsidized child and eldercare options through Care.com. Charitable Giving: A company match for your donations to eligible organizations. *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. The base pay range for this role is $161,500(min) - $222,090(max) CAD annually.&nbsp; The listed ranges represent earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Candidates for this remote work opportunity must be based in either Alberta, British Columbia or Ontario. If you are based in another location within Canada, we aren’t able to hire in your location at this time. #LI-RemoteSprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Description Sprout Social is looking for a motivated, creative, and adaptable Manager, Content Operations to lead content excellence and operational efficiency across our content ecosystem.&nbsp; This is a people management role focused on building strong foundational processes, enabling high-quality storytelling, and ensuring our content engine can scale with the business. You’ll serve as the lead editor and operational owner of the assignment desk, managing a team of in-house strategists and specialists alongside a bench of freelance contributors. Reporting to the Director of Content &amp; Communications, you’ll partner closely with Content Strategy, Creative, SEO, Social, Campaigns, and Communications to bring clarity and consistency to how content is planned, produced, and measured. Why join Sprout’s Marketing team? At Sprout Social, we don’t just market products—we set the pace for how breakthrough brands connect with the world. We are social intelligence powering the future of customer connection, and our Marketing team is a driving force behind turning that vision into reality. We put our customers at the heart of our strategy to drive market leadership, generate demand, and increase customer retention—all in close partnership with our Sales and CX teams. We lead with clarity, act with speed, and measure success by the business results we create. Here, you’ll have the freedom to test bold ideas, learn fast, and shape the future—not only for Sprout, but for the global brands we empower. If you’re ready to set the bar higher, own your impact, and accelerate your career, this is where you belong. What you’ll do Operational Excellence &amp; Scaling Build, document, and continuously improve foundational content operations that enable the team to scale efficiently and sustainably. Own intake, prioritization, resourcing, and delivery across content types, balancing speed, quality, and team capacity. Editorial Leadership Act as the lead editor for the content team, owning consistency of voice and quality across channels. Provide developmental editing, clear feedback and coaching to elevate storytelling and editorial rigor that aligns with best practices. Workflow Innovation Research, experiment and implement new technology and workflows from the rapidly evolving AI toolset to improve efficiency and output, and transform the way the team works and what they deliver to the business. Partner with content strategy, creative and social to ensure workflows support both speed and creative excellence. People Management&nbsp; Lead a team of strategists and specialists, fostering growth, accountability and engagement. Build and maintain a high-performing freelancer bench, including managing budget for freelance work. Strategic Collaboration &amp; Measurement Partner closely with the Senior Manager, Content Strategy &amp; Operations to ensure processes support content strategy and help connect content performance to broader impact. Collaborate on defining and tracking content performance metrics, translating insights into operational and editorial improvements. Act as a trusted operational partner who brings clarity, structure, and momentum to cross-team initiatives. What you’ll bring The minimum qualifications for this role include: 6+ years of experience in content marketing, editorial or content operations, or 8+ years of experience in marketing program management or related fields. 1+ year of people management experience, including coaching and career development. Proven experience managing assignments and complex workflows for a team of content creators. Experience building and managing a bench of freelance writers and contributors. Strong editorial background with deep experience in developmental editing and delivering clear, constructive feedback. &nbsp;Preferred qualifications for this role include: Experience partnering on content performance analysis and using metrics to inform strategy and operations. Background in B2B and/or SaaS environments. Familiarity with AI-assisted content workflows or content operations tooling, preferably Gemini and Jira. How you’ll grow Within 1 month, you’ll plant your roots by: Building strong relationships with your direct reports and key partners across Content Strategy &amp; Operations, Creative, SEO, Campaigns and Comms. Immersing yourself in Sprout’s brand voice, editorial POV, content portfolio and existing planning and production workflows. Auditing current content operations, including intake, assignment desk, review cycles, tooling, AI usage and freelancer onboarding and management. Gaining a deep understanding of current capacity, resourcing models and where friction or inefficiencies exist across the content lifecycle. Establishing trust as a steady, organized operator who brings clarity, structure and follow-through. Within 3 months, you’ll start hitting your stride by: Taking full ownership of the assignment desk, managing prioritization, timelines and resourcing across multiple content types and stakeholders. Implementing initial process improvements, such as refined intake workflows, clearer briefs and updated editorial standards. Introducing lightweight operational rhythms (planning cadences, status reporting, retros) that increase transparency and reduce friction. Providing consistent editorial feedback and coaching to ensure content quality, voice alignment and operational consistency. Improving freelancer workflows, including onboarding, briefing, feedback loops and performance expectations. Within 6 months, you’ll be making a clear impact through: Scaling the content engine by operationalizing AI-assisted workflows and repeatable production models. Partnering closely with Senior Manager, Content Strategy &amp; Operations to define, track and report on content performance. Translating insights from performance data into operational improvements and planning recommendations. Formalizing career pathing, skill development and growth plans for team members, with regular coaching and feedback. Acting as the connective tissue between strategy and execution, ensuring priorities are realistic, resourced and delivered on time. Within 12 months, you’ll make this role your own by: Establishing a world-class content operations framework that can scale with the business and serve as a model for other teams. Driving operational excellence across planning, production, resourcing, tooling and measurement. Playing a pivotal role in how the Content Team adapts to evolving business goals, audience needs and distribution channels. Leading a high-performing, engaged team that consistently delivers exceptional storytelling at scale. Being recognized as a trusted operational leader who enables creativity, clarity and impact across the content org. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program&nbsp; We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program: Comprehensive Health &amp; Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents. Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match). Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind. Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest &amp; Recharge days throughout the year. Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family. Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations. Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line. *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including whether you’re located in Zone 1 or Zone 2, as well as relevant experience and skills. In the United States, we have two geographic pay zones. For this role, the expected base pay ranges for new hires are: Zone 1 (New York, California, Washington): $121,400 - $166,980 USD annually Zone 2 (All other US states): $110,400 - $151,800 USD annually The listed ranges represent earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package.&nbsp; Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).&nbsp; For more information about our commitment to equal employment opportunity, please click here (1)&nbsp;Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp; #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Manager, Content Operations

Description Sprout Social is looking to hire a Business Development Representative to Sales &amp; Customer Experience team. Why join Sprout’s Sales &amp; Customer Experience team? The Sales and Customer Experience team shapes how Sprout powers the future of customer connection for today’s most innovative brands. We sell and support the leading social media management platform for businesses, helping organizations unlock the full value of social. Through powerful social intelligence and trusted partnership, we enable teams to build authentic relationships and drive meaningful business impact. You’ll join a high-performing, collaborative team made up of some of the brightest minds in the industry, working with iconic brands like Campbell's, Salesforce, Airbnb, and Equifax. Just as importantly, Sprout is a place where your growth matters. You’ll have the freedom to shape your career, explore new paths, and build toward what’s next, with a team that’s invested in helping you get there. &nbsp;What you’ll do Generate new business by prospecting outbound leads through cold outreach Use outbound selling best practices to identify customer pain points while driving the value of our product Strategically partner with Account Executives to create new business opportunities Consistently learn and apply coaching related to sales strategy and processes Leverage AI-powered tools and insights to research accounts, personalize outreach at scale, and prioritize prospects while maintaining a high-quality buyer experience What you’ll bring We’re looking for a customer-focused, highly motivated, and driven individual with a desire to grow and advance a career in sales. If you have a proactive customer first mentality with the passion to demonstrate Sprout’s commitment to being a joy to do business with, we’d love to talk to you! The minimum qualifications for this role include: 1+ years of sales, marketing or customer service experience OR relevant experience&nbsp; A consistent track record of meeting and exceeding goals Ability to work from Sprout’s Chicago office at least three days per week (Tuesday, Wednesday, and Thursday) with the possibility of additional in-office days depending on business needs Preferred qualifications for this role include: Exceptional organizational, presentation, and communication skills - phone, email, and webinar Technical expertise and ability to acquire knowledge of new products Driven to succeed and ability to work in a fast-paced environment How you’ll grow Within 1 months, you’ll plant your roots by: Complete Sprout Social’s new hire training &amp; onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization. Partner with the Manager of Sales Development to define key success metrics for your role and how you will measure against them. Begin developing familiarity with our business, platform, and applications, as well as our company’s key metrics. Acclimate yourself with the day to day responsibilities of Sprout’s Business Development team by shadowing team members, listening to recorded customer calls and working closely with your peer Mentor. Within 3 months, you’ll start hitting your stride by: Identify and contact prospective clients to build the pipeline through a variety of methods including, but not limited to cold-calling, emailing, and mass email campaigns. Approximately 50% of time spent will be on the phones prospecting. Achieve department standards for activity that includes: ​Making a minimum number of quality outbound calls per day, of which at least 20% of those calls should result in quality conversations. Scheduling a minimum number of new quality discovery calls per week. Create a professional and engaging first impression with our prospects and customers. Create, maintain and update database of prospects with complete information and emails. Thoroughly qualify all outbound opportunities and collaborate with Account Executives for a smooth customer experience. Begin incorporating AI-driven insights into prospect research, discovery preparation, and follow-up to improve conversion and pipeline quality Generate new business through outbound prospecting. Prioritize leads, research prospects and position relevant product features to solve business needs. Run initial discovery calls to identify customer requirements and expectations in order to make tailored product recommendations. Manage follow-up with calls-to-action to consistently build a sales pipeline. Exceed activity and pipeline goals on a monthly basis. Within 6 months, you’ll be making a clear impact through: Consistently achieve your opportunity and revenue targets. Become an expert in all things social media, including advanced listening and employee advocacy. Have mastered the uses cases of successful customers across different verticals and sophistication on social media. Consistently reflect on your own skill and development gaps along with your Manager to identify personal and professional coaching areas. Step up as a leader in the Sales Development organization by mentoring new hires. Have a clear understanding of the SMB Account Executive organization and how to position yourself as an ideal candidate. Within 12 months, you’ll make this role your own by: Have mastered the necessary skills needed to work a consistent outbound process, including time management, sense of urgency, and account prioritization. Be a leader on the floor by sharing best practices and ways that you have been successful as an BDR. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Comprehensive Health &amp; Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents. Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match). Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind. Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest &amp; Recharge days throughout the year. Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family. Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations. Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line. Office Environment: Beautiful, convenient, and state-of-the-art offices in Chicago’s Loop and downtown Seattle *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. This role’s minimum On Target Earnings (“OTE”) is $83,500 USD annually. OTE is governed by an incentive plan. It is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance. OTE is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package.&nbsp; Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).&nbsp; For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Business Development Representative

Sprout Social is looking for a Head of Sales to provide strategic leadership across the APAC Sales function and act as the Regional Remote Lead for the wider APAC team, based in Australia. Why join Sprout’s Sales &amp; Customer Experience team? The Sales and Customer Experience team shapes how Sprout powers the future of customer connection for today’s most innovative brands. We sell and support the leading social media management platform for businesses, helping organizations unlock the full value of social. Through powerful social intelligence and trusted partnership, we enable teams to build authentic relationships and drive meaningful business impact. You’ll join a high-performing, collaborative team made up of some of the brightest minds in the industry, working with iconic brands like Canva, Minor Hotels, Converge ICT, and BDO Unibank. Just as importantly, Sprout is a place where your growth matters. You’ll have the freedom to shape your career, explore new paths, and build toward what’s next, with a team that’s invested in helping you get there. What you’ll do We are seeking a Head of Sales, to lead our Enterprise and Commercial APAC sales teams and drive growth in this critical region of our business. This role requires a results-driven and customer-centric leader with a proven ability to build, scale, and inspire high-performing sales organizations. The ideal candidate will have a deep understanding of APAC markets, experience with SaaS sales, and a track record of fostering cross-functional collaboration to deliver exceptional business outcomes. Strategic Leadership: Be the regional leader for our APAC market, responsible for contributing to and executing a localized GTM strategy while supporting Sprout’s Global Commercial &amp; Enterprise strategy - helping design and implement our direct and indirect strategies within the region.&nbsp; Team Building and Leadership: Recruit, mentor, and lead a diverse, high-performing APAC sales team while fostering a culture of accountability, inclusion, and excellence, and championing diversity, equity, and inclusion through inclusive practices, equitable environments, and the promotion of diverse perspectives across the region. Revenue Growth: Drive revenue growth through effective pipeline management, team enablement, and optimization of sales processes. Customer-Centricity: Act as a champion for customers, ensuring their voices are central to sales strategies and fostering long-term relationships that drive retention and expansion. Cross-Functional Collaboration: Partner with business development, marketing, product, success, solutions engineering, and other internal teams to align on go-to-market strategies, product offerings, and customer experience. Data-Driven and Executive Representation: Leverage data and analytics to guide decision-making, assess team performance, and drive continuous improvement through turning insights into action across the APAC sales team Innovation and Partnership: Stay ahead of industry trends and emerging best practices to position Sprout Social as a leader in the enterprise and commercial segments, while partnering with global leadership to shape and communicate APAC’s strategic direction and ensure regional priorities are reflected in the broader organizational vision. What you’ll bring You are a results-oriented leader with a proven track record of strategic leadership, driving global sales strategies that align with core business objectives and specific APAC market experience. You are a committed leader with experience building and leading high-performing, diverse sales teams while fostering a culture of accountability, inclusion, and operational excellence. You have proven success in cross-functional collaboration within a global organization, leveraging data-driven insights to drive revenue growth.&nbsp; The minimum qualifications for this role include: 10+ years of sales experience, with at least 3+ years in a sales leadership role 2+ years of second-line leadership experience, with demonstrated ability to lead leaders while driving alignment with strategic objectives Proven success in SaaS sales, in both Commercial and Enterprise segments in the wider APAC region (including ANZ and SEA) Demonstrated experience leading sales teams across diverse geographies, with an understanding of regional dynamics and business practices A track record of achieving or exceeding revenue targets in a high-growth environment Preferred qualifications for this role include: Strong people leadership skills, with a focus on developing talent, driving engagement, and building inclusive cultures Proven experience leveraging data-driven insights and sales technologies (e.g., CRM platforms such as Salesforce) to inform decision-making Exceptional written and verbal communication skills, with the ability to influence stakeholders at all levels Ability to thrive in a fast-paced, dynamic environment and embrace change How you’ll grow Within 1 month, you’ll plant your roots, including: Experience Sprout’s in-depth onboarding, covering everything from our company mission and values, hearing directly from executives and founders, to deep training on our products and the value that Sprout delivers to our customers Make a plan with your leader to set initial priorities, align on expectations for your role, plant goalposts for your career, and learn about Sprout’s approach to global sales Get to know your team (Managers and ICs) and work to understand each individual’s current challenges and areas of opportunity Educate yourself on the current team structure, goals, and overall strengths/weaknesses&nbsp; Begin researching both emerging and established markets for potential growth opportunities. Understand regional variations, trends, customer pain points, and competitive pressures Within 3 months, you’ll start hitting your stride by: Establish rapport with the existing sales leadership, sales team, and other cross-functional teams (marketing, product, customer success) to understand team dynamics, current processes, and areas for improvement Dive into current sales processes, performance metrics, and the existing pipeline. Analyze historical performance data and CRM reports to understand where opportunities for growth exist Conduct a talent assessment of your team to understand coaching and development opportunities, as well as hiring needs across your organization Begin coaching and mentoring leadership to help them improve, both professionally and personally Within 6 months, you’ll be making a clear impact through: Start executing on pipeline management strategies to ensure the team effectively manages their sales funnels, qualifies leads, and closes deals. Identify key performance indicators (KPIs) for team success and individual accountability. Partner with the marketing and product teams to ensure alignment on GTM strategies and collaborate to build sales enablement tools, training materials, and product positioning Start building relationships with key customers and internal teams. Establish a framework for integrating customer feedback into sales processes Support ongoing initiatives, planning efforts, and ensure your organization is delivering against its expectations&nbsp; Within 12 months, you’ll make this role your own by: Owning the APAC sales strategy and leading your team through sustained growth, ensuring that regional strategies align with the overarching corporate goals Continue to build and lead a diverse, high-performing team that fosters a culture of accountability and excellence Champion a customer-first approach that drives both retention and expansion. Ensure customer feedback is continuously integrated into both sales strategies and product development Stay ahead of industry trends to position Sprout Social as a leader in the commercial segment&nbsp; Actively seek and respond to feedback from peers, customers, and leadership—both solicited and unsolicited—to continuously improve processes and outcomes Bring fresh ideas and innovative solutions to the table, using your unique skills and perspective to drive positive change and make an impact in ways we haven't yet imagined Of course, what is outlined above is the ideal timeline, but things may shift based on business needs, and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive benefits program: Generous Paid Time Off: 25 days of annual leave (5 days above the standard), plus all public holidays and additional company-wide "Rest &amp; Recharge" (R&amp;R) days.Paid Parental Leave: We support all growing families with 20 weeks of paid leave for birthing parents and 16 weeks of paid leave for non-birthing parents. Family &amp; Care Support: Access to subsidized child and eldercare options through Care.com. Private Health Insurance Allowance: A $9,000 AUD&nbsp; gross annual allowance ($750&nbsp; monthly) to cover your supplemental private health insurance. Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. Superannuation: We contribute 12% to your superannuation (pension) fund, in line with the 2025 guarantee. Annual Lifestyle Stipend: An annual $700 USD (equivalent) fund (deposited quarterly) to spend on your physical, mental, and financial well-being. Remote Work Support: A one-time $550 USD (equivalent) stipend to set up your home office, plus a monthly $50 USD (equivalent) stipend for internet. Charitable&nbsp;Giving: A company match for your donations to eligible organizations. *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. Candidates for this remote work opportunity must be based in either New South Wales or Victoria. If you are based in another location within Australia, we aren’t able to hire in your location at this time. #LI-Remote &nbsp;Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Head of Sales, APAC

Sprout Social is looking to hire an Onboarding Consultant for the Sales &amp; Customer Experience team, to be based in the Philippines. Why join Sprout’s Sales &amp; Customer Experience team? The Sales and Customer Experience team shapes how Sprout powers the future of customer connection for today’s most innovative brands. We sell and support the leading social media management platform for businesses, helping organizations unlock the full value of social. Through powerful social intelligence and trusted partnership, we enable teams to build authentic relationships and drive meaningful business impact. You’ll join a high-performing, collaborative team made up of some of the brightest minds in the industry, working with iconic brands like&nbsp; Canva, Minor Hotels, Jollibee, Converge ICT, BDO Unibank. Just as importantly, Sprout is a place where your growth matters. You’ll have the freedom to shape your career, explore new paths, and build toward what’s next, with a team that’s invested in helping you get there. What you’ll do You will be responsible for providing customers a tailored and value-driven onboarding experience that ensures customers are set up for success in achieving their business goals.&nbsp; Ensure our new customers are set up for success and have a customer-first mindset Handle a high volume of communication, prioritizing multiple methods of communication at the same time, and never sacrifice the customer experience.&nbsp; Consistently meet and exceed quantitative goals and exemplify qualitative behaviors that support team members and customers.&nbsp; What you’ll bring Sprout Social is looking for a highly driven, enthusiastic and tech-savvy Onboarding Consultant to onboard and train new and existing customers. You will be the first point of contact with our new customers and pride yourself on being organized, detail-oriented, and empathetic while providing a stellar customer experience.&nbsp; The minimum qualifications for this role include: Professional English fluency in verbal and written communication Proven client relationship experience in the technology industry Experience delivering product training sessions via web conference software Able to work North American hours, Central time (Chicago business hours) Preferred qualifications for this role include: Able to identify and align a customer’s goals and objectives with Sprout’s value, capabilities and solution&nbsp; Ability to manage simultaneous software implementations for multiple clients Superior organizational skills Excellent communication skills, both written and verbal In-depth knowledge of social media tools Salesforce.com or other CRM experience is a plus &nbsp; How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout Social’s 3-week new hire training &amp; onboarding program remotely through pre-recorded webinars. You’ll gain a broader understanding of our products and how your role fits into the organization. Pass your Sprout certification Pass your mock call certifications with your mentor and your manager Shadow Onboarding Manager and Onboarding Consultant’s calls to learn success strategies and positioning Within 3 months, you’ll start hitting your stride by: Complete the new hire mentor program, showing successful command of the Sprout product and how to drive customers towards success with the tools Work up to full funnel of about 50 customers Have a marked impact on product adoption levels for customers that you engage with Within 6 months, you’ll be making a clear impact through: Meet agreed-upon goals and targets relating to activity levels, product adoption Begin to expand customer type in terms of size, industry, location etc.&nbsp; Within 12 months, you’ll make this role your own by: Continue to meet and exceed goals and targets relating to daily activity and product adoption, in addition to positively influencing customer retention Obtain (solicited and unsolicited) peer and customer feedback Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive benefits program: Comprehensive Health Coverage: A 23,299 PHP monthly allowance to cover your health insurance (HMO) needs. Premium Mental Health Support: Full access to Modern Health for you and your dependents, including free coaching, therapy sessions, and digital wellness resources. Generous Paid Time Off: 24 days of paid leave, 5 sick days, plus regular holidays, special non-working holidays, and company-wide Rest &amp; Recharge days. Lifestyle Spending Account (LSA): An annual $500 USD fund to spend on your physical, mental, and financial well-being—from gym memberships to hobbies. Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet expenses. Standard Compensation &amp; Pay: We provide a 13th-month salary and adhere to all government-mandated pay premiums, including Night Shift Differential (NSD) and holiday/overtime pay. Charitable Giving: A company match for your donations to eligible charitable organizations. High-Quality Equipment: A 13" MacBook and other high-quality equipment to ensure you can do your best work. *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. Candidates for this remote work opportunity must be based in the Philippines. If you are based in another location within APAC, we aren’t able to hire in your location at this time.&nbsp; #LI-RemoteSprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Onboarding Consultant (Philippines)

Description Sprout Social is looking to hire a Product Designer to join our Influencer Marketing team. Why join Sprout’s Product Design team? Design is in our DNA at Sprout, from our best-in-class products and award-winning user experience, to our elegant customer journey and the systems that power our teams. We’ve built a Product Design program centered on the pursuit of growing leaders and tailoring growth paths to individuals—recognizing that every designer is at their best when they’re challenged to grow in ways that map to their unique strengths and opportunities. Supported and challenged by a diverse and connected design community, and armed with an expansive human-centered toolkit, our talented creative problem solvers demonstrate the true power of design to drive business impact, and lead their teams to see social differently. What you’ll do&nbsp; Build beautiful, helpful and easy-to-use software that powers human connection. Collaborate and partner with other designers, engineers, product managers, marketers, data scientists and senior executives to drive design vision and strategy that meets the needs of our users.&nbsp; Create wireframes, detailed visual designs, interactive prototypes, UX flows, and hand-off specifications to demonstrate ideas, solutions and your thought process. Flex your understanding of our business, users and industry in addition to designing beautiful UI.&nbsp; Leverage, steward, and contribute to our design systems; uphold our standards of inclusive craft and culture; and model the same empathy, curiosity, and resilience that you expect from your peers and partners. Rapidly test business hypotheses by leveraging cutting-edge tools like AI What you’ll bring&nbsp; As a Product Designer, you’ll bring an open mind, an eagerness to learn, and a growth mindset. You’ll come with a passion for solving complex problems and delight when relishing in all the details of a design. You’ll be surrounded by smart, ambitious and caring teammates that want to build great things, together. You’ll own the experience of key areas in our software. From project kickoff to release, you’ll have your hand in the direction of what we make, how we make it and how we tell its story. You’ll put all of your design skills on display. Even better: you’ll learn new ones along the way. You’ll show-up eager to add your voice to our Product Design community and eager to grow from the voices of others. And you’ll generously contribute to a healthy, authentic, creative culture, because you understand that that’s where strong product building starts. The minimum qualifications for this role include: 3+ years of experience designing and shipping products and features from inception to launch in a fast-paced environment Demonstrated experience working across teams and disciplines to deliver unified experiences Preferred qualifications for this role include: A passion for or interest in designing with machine learning and AI A passion for understanding and solving complex problems in order to enhance the lives of our customers A portfolio that showcases not only what you’ve shipped, but the impact it had&nbsp; Experience working on SaaS applications Experience implementing rigorous research practices to ensure we aren’t just shipping product - we’re shipping value Confidence in exercising divergent and convergent thinking, with the ability to create and rally a team towards a strategic vision Evidence of cross-device and systems thinking, with a commitment to uphold and evolve quality standards through contributions to our design system A self-starter, with a commitment to pushing yourself and others to always be growing Note: When applying, please share​ a link to a portfolio that showcases your recent work. How you’ll grow Within 1 month, you’ll plant your roots, including: Experience Sprout’s in-depth onboarding, covering everything from our company mission and values, hearing directly from executives and founders, to deep training on our products and the value that Sprout delivers to our customers. Make a plan with your manager to set initial priorities, align on expectations for your role, plant goalposts for your career, and learn about Sprout’s approach to people leadership and product building. Meet all of the designers on our team, get a lowdown on our design system, tools and file structures, and learn how Product Design partners with other departments and disciplines. Get to know your counterparts within our product organization and form early bonds with Product, Engineering, and Marketing partners. Within 3 months, you’ll start hitting your stride by: Start joining product team rituals, connecting with your peers, swapping ideas and sharing perspectives. Take advantage of Sprout’s ‘Focus Days’— Wednesdays dedicated to no meetings so everyone can focus on the work that we’ve committed to. Learn how Sprout has done things to date, and think about how we might make our culture and processes even better going forward. Learn the voice, thinking, and habits of our users while developing a solid foundation of knowledge on our product.&nbsp; Collaborate with your team and begin designing real world work! Work with your manager to design your own days, weeks, and working style to carve out space for focus, rest, and execution– so that you can establish healthy, balanced productivity. Within 6 months, you’ll be making a clear impact through: Share your own tactics, processes, and favorite things about being a maker while geeking out with teammates within the broader Design organization at Sprout. Ship work into the world, analyze results, and get real user feedback so that we can continue to make our work even better. Further your influence on our design and product strategy as you learn more about our customers and industry.&nbsp; Contribute to a strong culture of design critique and collaboration. Expand the breadth and depth of&nbsp; your design toolkit, and your exposure to new challenges, ideas and perspectives.&nbsp; Within 12 months, you’ll make this role your own by: Present your research, insights and design explorations with partners across Design, Engineering and Product Management. Help introduce new rituals and processes to improve the delivery of our designs. Continue to sharpen your craft methods and skills, level-up your strategic business acumen, and shape a unique career path to fit your evolving strengths and passions.&nbsp; Having learned a lot about what works and what doesn’t on our team and in our product, you’ll help us think through how we make Sprout even better for the next year ahead! Explore involvement in communities in and outside of Sprout, consider opportunities to add your voice and talent to our Community Resource Groups, and ways to live out our company values in the public and civic spaces that matter most to you. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits ProgramWe’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Stock Ownership (RSUs): Eligibility for Restricted Stock Units (RSUs) Generous Paid Time Off: 26 paid days off annually, in addition to bank holidays and extra company-wide "Rest &amp; Recharge" days. Paid Parental Leave: We support all growing families with 20 weeks of paid leave for birthing parents and 16 weeks of paid leave for non-birthing parents. Lifestyle Spending Account (LSA): An annual $600 USD fund to support your personal well-being. This can be used for gym memberships, health expenses, hobbies, or other wellness needs. Remote &amp; Hybrid Work Support: A flexible, remote-first model supported by a one-time $550 USD home office setup stipend and a monthly internet reimbursement. Mental Health &amp; Well-being: Access to dedicated mental health resources and company-wide wellness programs. International Travel: Opportunities to travel to our Chicago HQ or Dublin for team meetups and collaboration. Kraków Office Perks: A daily 50 zł lunch stipend when you choose to work from our office. *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. The base pay range for this role is 13,050(min) - 17,900 (max) PLN monthly.&nbsp; The listed ranges represent earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Whenever possible, we want to provide team members the flexibility to work in the location that makes the most sense for them. If you prefer an office setting, this role may be based in our Kraków location. If you prefer to work remotely from another location within Poland, we will accommodate you as best as possible.&nbsp; If you are based in another location within EMEA, we aren’t able to hire in your location at this time; however, if you’d like to stay in touch with us in case that changes in the future, please apply and we’ll save your application for possible future consideration.&nbsp; #LI-REMOTE &nbsp;Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Product Designer (Influencer Marketing)

Description Sprout Social is looking to hire a Customer Success Manager, Key Accounts for the Sales &amp; Customer Experience team. Why join Sprout’s Sales &amp; Customer Experience team? The Sales and Customer Experience team shapes how Sprout powers the future of customer connection for today’s most innovative brands. We sell and support the leading social media management platform for businesses, helping organizations unlock the full value of social. Through powerful social intelligence and trusted partnership, we enable teams to build authentic relationships and drive meaningful business impact. What you’ll do The Customer Success Manager, Key Accounts play a critical role in driving customer satisfaction, retention, and growth within some of our largest and most strategic accounts. You will be responsible for building and maintaining strong relationships with key stakeholders, proactively identifying and addressing customer needs, and ensuring successful adoption and utilization of the Sprout Social platform. Customer Relationship Management: Build and maintain strong, long-term relationships with key stakeholders at Enterprise accounts, including C-level executives, marketing directors, social media managers, and agency partners. Proactively identify and understand customer needs and challenges through Mutual Success Plans Conduct Executive Business Reviews with customers to assess platform usage, identify areas for improvement, and discuss strategic goals. Customer Training: Partner with the Onboarding and Professional Services teams to ensure new customers are ramped up and fully understand how best to maximize Sprout based on their individual needs and preferences.&nbsp;&nbsp; Platform Adoption &amp; Utilization: Monitor customer platform usage and proactively identify areas for improvement in adoption and utilization. Provide guidance and best practices to help customers maximize the value of the Sprout Social platform. Work closely with Product and Engineering teams to provide customer feedback and influence product roadmap decisions. Customer Retention &amp; Growth: Identify and mitigate potential customer churn risks. Drive customer expansion opportunities by identifying and qualifying upsell and cross-sell opportunities. Ensure high customer satisfaction scores and proactively address any customer concerns or issues. Strategically partner with the Renewals team in defending and growing revenue through positive renewal outcomes. Data Analysis &amp; Reporting: Track key customer success metrics, such as customer satisfaction, platform usage, and ROI. Generate regular reports on customer health and performance. Leverage data to identify trends and make data-driven decisions to improve customer outcomes. What you’ll bring We’re looking for someone who is deeply passionate about building strong customer relationships and driving meaningful outcomes. You thrive on understanding what success looks like for your clients and take pride in your ability to stay organized, proactive, and detail-oriented. In this role, you’ll manage strategic relationships with high-value clients.. You bring experience in navigating complex customer environments and a knack for identifying challenges, surfacing insights, and recommending solutions that align with their goals. Your technical aptitude allows you to confidently guide customers through our platform, uncovering new opportunities to add value. If you’re excited about delivering exceptional customer experiences, collaborating with cross-functional teams, and helping enterprise clients maximize their success, we’d love to connect with you. The minimum qualifications for this role include: 4+ years of experience in Customer Success in B2B SaaS/Software, including 2+ years managing an Enterprise book of business&nbsp; Demonstrated success in retaining, renewing, and expanding Enterprise-level accounts through strategic relationship management and value-driven engagement. Experience building relationships, presenting, and influencing senior-level decision makers across multiple functions Preferred qualifications for this role include: Experience with consulting and providing strategic guidance related to social media and social media tools is a plus. Experience working with tools such as G-Suite, Salesforce &amp; Tableau How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout Social’s new hire training &amp; onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization. Partner with your Customer Success leader to define key success metrics for your role and how you will measure against them. Begin developing familiarity with our business, platform, and applications, as well as our company’s key metrics. Acclimate yourself with the day-to-day responsibilities of Sprout’s Success Team by shadowing team members, listening to recorded customer calls, and working closely with our dedicated Enablement Manager.&nbsp; Within 3 months, you’ll start hitting your stride by: Receive your dedicated book of business and begin familiarizing yourself with your customer base. Establish relationships with customer-facing departments across the organization.&nbsp; Guide customers to relevant Sprout resources, such as product guides, webinars, and support channels, to drive engagement and encourage successful product adoption. Respond to high-impact customer issues in a fashion that inspires continued customer loyalty. Actively handle inbound requests and account-related questions. Within 6 months, you’ll be making a clear impact through: Develop and maintain deep product expertise to serve as a trusted advisor and strategic resource for your customers Partner with colleagues across departments to address customer feedback and communicate accordingly.&nbsp; Collaborate with your manager to review performance to date, identify growth opportunities, and create a clear plan for ongoing career development. Within 12 months, you’ll make this role your own by: Propose and execute independent initiatives that drive impact across the Customer Success team and the broader organization. Identify individual strengths and how to apply them effectively for continued success.&nbsp; Master the Strategic Business Review and begin visiting customers in person to provide additional value. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program&nbsp; We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program: Comprehensive Health &amp; Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents. Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match). Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind. Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest &amp; Recharge days throughout the year. Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family. Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations. Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line. *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including whether you’re located in Zone 1 or Zone 2, as well as relevant experience and skills. In the United States, we have two geographic pay zones. This role’s On Target Earnings (“OTE”) for new hires in each zone are: Zone 1 (New York, California, Washington): $101,200 - $139,150 USD annually Zone 2 (All other US states): $92,000 - $126,500 USD annually OTE is governed by an incentive plan. It is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance.&nbsp; The listed ranges represent the expected earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).&nbsp; For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp; #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Customer Success Manager, Key Accounts

Sprout Social is hiring a Talent Acquisition Coordinator for a&nbsp;3-month contract position. Successful candidates must be able to work a dedicated East Coast schedule to ensure seamless coordination with our global hiring teams. Why join Sprout’s Talent Acquisition team? Sprout believes every customer deserves a world-class experience and that we should be a joy to do business with. In talent acquisition, we feel the same way about our candidates. Relationship building is who we are and how we roll. As a member of our team, you'll play a key role in supporting Sprout's rapid growth, you'll have the opportunity to form partnerships across the entire business and you'll help connect exceptional talent to life-changing career opportunities. Not only will you get to represent a beloved product, but also a company that lives its values and truly cares about its employees. Plus, our team culture is like no other—we win together and live to celebrate each other's successes. What you'll do As a Talent Acquisition Coordinator, you'll be the behind-the-scenes orchestrator who makes our hiring process run smoothly. You'll manage high-volume interview scheduling, ensure exceptional candidate experiences, and partner with recruiters and hiring teams to keep everything moving efficiently. This role is perfect for someone who loves organization, thrives in fast-paced environments, and is excited about using technology and AI to solve problems creatively. You will: Schedule high volumes of interviews across multiple roles, departments, and time zones, coordinating complex logistics while maintaining exceptional attention to detail Manage regular communication with candidates and hiring teams about interview lineups, schedules, conflicts, and logistics with a focus on providing high-quality candidate and stakeholder experiences Partner with Talent Acquisition Partners and Hiring Managers to provide a streamlined scheduling process and best-in-class candidate experience that reflects Sprout's values Work closely with People Ops, Employee Experience, and IT teams to manage new hire onboarding tasks, background checks, and other pre-employment workflows Maintain accurate candidate data and scheduling information in our applicant tracking system (Greenhouse), ensuring data integrity for reporting and decision-making Use AI-powered tools (e.g., Gemini, scheduling automation) to streamline administrative tasks, improve communications, and increase efficiency Identify opportunities to simplify processes and solve problems creatively using technology Serve as a brand ambassador for Sprout, ensuring every candidate interaction reflects our culture and commitment to exceptional experiences What you'll bring A successful candidate will possess strong attention to detail, accountability, and flexibility, complemented by a tech-forward approach. You should have a demonstrated ability to independently solve problems, leveraging technology where appropriate, and communicate promptly, especially when unusual situations arise. You enjoy working with people and building relationships across all levels of an organization. The minimum qualifications for this role include: 1+ year of professional interview scheduling experience on a Talent Acquisition team; experience coordinating multi-stage interview loops for diverse roles ranging from entry-level to leadership, ensuring a seamless experience for both candidates and hiring panels. Must be available during core East Coast business hours (EST/EDT) for real-time collaboration with our global Talent Acquisition team. Familiarity with applicant tracking systems (ATS) and calendar management software (e.g., Google Calendar) Experience utilizing generative AI tools (e.g., Gemini) or other technology to streamline administrative tasks and communications Strong organizational skills with ability to manage competing priorities in a fast-paced environment Excellent written and verbal communication skills Additionally, these are the preferred qualifications that would indicate a particularly strong candidate: Experience in a high-growth company and fast-paced environment Experience using Greenhouse, Prelude, Goodtime, or other interview scheduling software Demonstrated curiosity about process improvement and automation Ability to remain calm and solution-oriented when handling scheduling conflicts or unexpected challenges This is a 3-month contract position facilitated through a third-party Employer of Record (EOR) vendor. For this contract engagement, the fixed hourly pay rate is: $30-31/hr. This position is not eligible for Sprout Social company-sponsored benefits. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).&nbsp; For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp;Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Talent Acquisition Coordinator (Contract)

Description Sprout Social is looking to hire a Bilingual Senior Onboarding Consultant on the Professional Services team, to be based in North America. Why join Sprout’s Sales &amp; Customer Experience team? The Sales and Customer Experience team shapes how Sprout powers the future of customer connection for today’s most innovative brands. We sell and support the leading social media management platform for businesses, helping organizations unlock the full value of social. Through powerful social intelligence and trusted partnership, we enable teams to build authentic relationships and drive meaningful business impact. You’ll join a high-performing, collaborative team made up of some of the brightest minds in the industry, working with iconic brands like Campbell's, Salesforce, Airbnb, and Equifax. Just as importantly, Sprout is a place where your growth matters. You’ll have the freedom to shape your career, explore new paths, and build toward what’s next, with a team that’s invested in helping you get there. What you’ll do Manage customers’ tailored and value-driven onboarding experience that ensures customers are set up for success in achieving their business goals Proactively support and assist customers throughout their onboarding process, leveraging multiple communication methods like video calls and email, with an unwavering commitment to delivering an excellent customer experience Manage ongoing onboarding projects with deliverables that are shared with multiple stakeholders Consistently meet and exceed quantitative goals and exemplify qualitative behaviors that support team members and customers What you’ll bring Sprout Social is looking for a highly driven, enthusiastic and tech-savvy Bilingual Senior Onboarding Consultant to onboard and train new and existing customers. You will be the first point of contact with our new customers and pride yourself on being organized, detail-oriented, and empathetic while providing a stellar customer experience.&nbsp; The minimum qualifications for this role include: 3+ years of experience in an onboarding/account management/client relationship role in the technology industry Professional fluency in Spanish and English (both written and verbal) Experience delivering customized and engaging product education sessions via web conference software with a focus on adoption of the tool, helping customers to solve problems that aren’t always straightforward (or the equivalent professional experience in adult education) In-depth knowledge of social media platforms and a general understanding of the social media industry Project management experience Preferred qualifications for this role include: Able to identify and align a customer’s goals and objectives with Sprout’s value, capabilities, and solution&nbsp; Understanding sophisticated use cases for social media strategy, such as influencer marketing and customer care Superior organizational skills Excellent and confident communication skills, both written and verbal Experience mentoring/training new team members How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout Social’s 3-week new hire training &amp; onboarding program remotely through pre-recorded webinars. You’ll gain a broader understanding of our products and how your role fits into the organization. Pass your Sprout certification Pass your mock call certifications with your mentor and your manager Shadow Onboarding Consultant calls to learn success strategies and positioning Within 3 months, you’ll start hitting your stride by: Complete the new hire mentor program, showing successful command of the Sprout product and how to drive customers towards success with the tools Work up to full project load of about 30 customers&nbsp; Have a marked impact on product adoption levels for customers that you engage with Within 6 months, you’ll be making a clear impact through: Meet agreed-upon goals and targets relating to activity levels, product adoption Begin to expand customer type in terms of size, industry, location etc.&nbsp; Within 12 months, you’ll make this role your own by: Continue to meet and exceed goals and targets relating to daily activity and product adoption, in addition to positively influencing customer retention Obtain (solicited and unsolicited) peer and customer feedback Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program&nbsp; We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program: Comprehensive Health &amp; Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents. Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match). Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind. Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest &amp; Recharge days throughout the year. Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family. Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations. Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line. *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including whether you’re located in Zone 1 or Zone 2, as well as relevant experience and skills. In the United States, we have two geographic pay zones. For this role, the expected base pay ranges for new hires are: Zone 1 (New York, California, Washington): $66,900 - $91,960 USD annually Zone 2 (All other US states): $60,800 - $83,600 USD annually The listed ranges represent earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).&nbsp; For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp; #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Bilingual Senior Onboarding Consultant

Description Sprout Social is looking to hire a Site Reliability Engineer to the Engineering team. Why join Sprout’s Engineering team? With collaborative cross-functional teams that span mobile, front-end, back-end and site reliability engineering—the Sprout Engineering team is a place to sharpen your craft and solve hard problems with the smartest people in the industry. On a daily basis, we process tens of billions of requests and tens of billions of asynchronous events. We also ingest billions of social messages every day, and ship more than 1,000 production deployments every month. You’ll get to work on a “tech-giant” scale with smaller, supportive teams where every engineer has the chance to make an impact on our company, and our customers. The best part? In our industry, you often have to switch jobs or even companies to learn a new part of a tech stack or business. But at Sprout, our product is a suite, so you just need to move teams. You’re able to diversify your skills, which not only benefits your team—but also your career. What you’ll do Design and build reliable, scalable, and performant systems that support Sprout’s global 30,000+ customer base across 100+ countries Drive infrastructure initiatives that enable product teams to deliver value quickly and safely through shared, production-ready tools and platforms (“Paved Roads”) Work to improve Sprout’s security posture through automation, auditability, and clear processes in order to build sustainable and secure solutions Collaborate cross-functionally with product, site reliability engineering, data platform, and GRC teams to deliver scalable, secure-by-default infrastructure Investigate and learn from system failures and incidents to improve overall system resilience Contribute to security tooling deployments and maintenance to improve overall security posture What you’ll bring We are looking for a creative, collaborative, highly motivated, and pragmatic engineer with an understanding of cloud security concepts to help us design and build reliable, scalable, secure systems that empower engineers to rapidly and safely deliver value to our customers. If you're interested in growing your security engineering skills and want to be on a team that has a huge impact across all of engineering, we'd love to talk with you! The minimum qualifications for this role include: &nbsp;1+ years of experience building and maintaining reliable systems in a Linux/Unix environment 1+ years experience with one or more infrastructure-as-code or configuration-as-code tools, such as: Terraform, Chef, Ansible, SaltStack, etc. 1+ years experience in writing code for automation in one programming language, such as Python, Java, Golang, or Ruby 1+ years experience with cloud platforms and understanding of cloud security concepts Preferred qualifications for this role include: 2+ years experience with Amazon Web Services (AWS) Experience with cloud security tools such as WAF, IAM, AWS Config, or similar Experience with building CI/CD Pipelines using tools such as Jenkins, Gitlab, Github Actions, etc. Familiarity with security tooling such as CNAPP, CWPP, CSPM, IDS/IPS, or similar How you’ll grow Within 1 month, you’ll plant your roots, including: Experience Sprout’s in-depth onboarding, covering everything from our company mission and values, hearing directly from executives and founders, to deep training on our products and the value that Sprout delivers to our customers Make a plan with your manager to set initial priorities, align on expectations for your role, plant goalposts for your career, and learn about Sprout’s approach to site reliability engineering Learn about and interact with some of our key security infrastructure: Sysdig, Cloudflare, IAM, Okta, etc Start familiarizing yourself with how we use Terraform, Jenkins, Chef, and Kubernetes to deploy infrastructure, configuration, and code changes Receive feedback on pull requests and actively pair with teammates Within 3 months, you’ll start hitting your stride by: Become familiar with and perform many operational tasks around partner security audits&nbsp; Form a career growth plan with your manager and begin working toward it Gain familiarity with our platform architecture and DevSecOps practices Learn about our security tools and how they fit within our infrastructure Complete your first end to end project, such as a new secure infrastructure deployment using Terraform or collaborate with Security team to deploy security tooling Use our observability tools to troubleshoot production performance or stability issues Participate in code reviews and give feedback to team members Contribute to our team’s culture of continuous improvement through retros and experimentation-oriented thinking Shadow experienced team members on on-call rotation (don't worry we've got your back!) Within 6 months, you’ll be making a clear impact through: Join our on-call rotation independently Write design documents for new tooling and processes, gathering feedback from peers, and being a contributor to security-focused projects Proactively identify, document, and schedule future work to be done with focus on eliminating operational toil Work with product teams to help deliver security-first infrastructure that enables powerful features for our customers Build connections with members from other teams through collaboration and active networking Become proficient with debugging reliability and security issues across our build, deployment, and integration environments using multiple application stacks and infrastructure technologies Within 12 months, you’ll make this role your own by: &nbsp;Be self-sufficient in at least one large area of our security infrastructure and services with a high-level understanding of the rest Take ownership over small-to-medium security and infrastructure projects from technical design through completion, and proactively communicate risks and challenges to your teammates Leave code in better shape than before Continue growing your knowledge of our environment and services Influence other developers and be a guide for following security best practices Build in security guardrails and harden our current infrastructure Be encouraged to contribute to in-house technical presentations and workshops that share your expertise with large groups of Sprout engineers Surprise us! Use your unique ideas and abilities to change Sprout Engineering in beneficial ways that we haven’t even considered yet Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program: Comprehensive Health &amp; Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents. Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match). Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind. Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest &amp; Recharge days throughout the year. Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family. Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations. Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line. *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including whether you’re located in Zone 1 or Zone 2, as well as relevant experience and skills. In the United States, we have two geographic pay zones. For this role, the expected base pay ranges for new hires are: Zone 1 (New York, California, Washington): $125,600 - $172,700 USD annually Zone 2 (All other US states): $114,200 - $156,970 USD annually The listed ranges represent earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here&nbsp;to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).&nbsp; For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp; #LI-REMOTE Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Site Reliability Engineer

Description Sprout Social is looking to hire a Customer Development Representative to join the Sales &amp; Success team in Dublin, Ireland. Why join Sprout’s Sales &amp; Success team? Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world ​​including Logitech, PwC, Publicis Groupe, Bank of Ireland. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there.&nbsp; What you’ll do Generate new business by qualifying and nurturing inbound leads as well as participating in outbound campaigns. Use inbound selling best practices to identify customer pain points while driving the value of our product Consistently learn and apply coaching related to sales strategy and processes What you’ll bring We’re looking for a customer-focused, highly motivated, and driven individual with natural curiosity, strong business acumen and a desire to grow and advance a career in sales. If you have a proactive customer first mentality with the passion to demonstrate Sprout’s commitment to being a joy to do business with, we’d love to talk to you! With world-class training, along with ongoing coaching and mentorship, this role offers a structured career progression path from SDR → BDR → AE, ensuring you develop the skills needed to thrive as Sprout Social continues to expand. The minimum qualifications for this role include: Relevant work/internship experience in sales - client-facing, consulting or marketing Ability to work from Sprout’s Dublin office at least three days per week (Tuesday, Wednesday, and Thursday) with the possibility of additional in-office days depending on business needs Preferred qualifications for this role include: Exceptional organisational, presentation, and communication skills - phone, email, and webinar Technical expertise and the ability to acquire knowledge of new products Driven to succeed and ability to work in a fast-paced environment How you’ll growWithin 1 month, you’ll plant your roots, including: Complete Sprout Social’s new hire training &amp; onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization. Partner with the Manager of Sales Development to define key success metrics for your role and how you will measure against them. Begin developing familiarity with our business, platform, and applications, as well as our company’s key metrics. Acclimate yourself with the day to day responsibilities of Sprout’s Sales Development team by shadowing team members, listening to recorded customer calls and working closely with our dedicated Enablement Manager. Begin receiving inbound leads and start your three month ramp to full quota (primary metric is sourced opportunities). Within 3 months, you’ll start hitting your stride by: Create a professional and engaging first impression with our prospects. Thoroughly qualify inbound leads and collaborate with Account Executives for a smooth prospect experience. Prioritize leads and position relevant product features to solve business needs. Run initial discovery calls to identify customer requirements and expectations in order to make tailored product recommendations. Manage follow-up with calls-to-action to consistently build a sales pipeline. Meet activity and pipeline goals on a monthly basis. Consistently contact new leads with a sense of urgency and master clearing out your queue. Within 6 months, you’ll be making a clear impact through: Consistently achieve your opportunity and revenue targets. Become an expert in all things social media, including advanced listening and employee advocacy. Have mastered the use cases of successful customers across different verticals and sophistication on social media. Consistently reflect on your own skill and development gaps along with your Manager to identify personal and professional coaching areas. Step up as a leader in the Sales Development organization by mentoring new hires. Within 12 months, you’ll make this role your own by: Have mastered the necessary skills needed to work a consistent inbound funnel, including time management, sense of urgency, and prioritization. Be a leader on the floor by sharing best practices and ways that you have been successful as an SDR. Ready yourself for an Account Executive role by taking part in numerous mentorship and coaching opportunities to level up your career. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Comprehensive Private Health &amp; Dental: 100% premium coverage for you and your eligible dependents through VHI (Health) and DeCare (Dental). Pension Scheme: We match your pension contributions 1-to-1 up to 6% of your salary. Life &amp; Disability Insurance: 100% paid-for life cover and disability insurance for your peace of mind. Generous Paid Time Off: 25 days of leave, plus all public holidays and additional company-wide Rest &amp; Recharge days. Paid Parental Leave: We support all growing families with 26 weeks of full pay for birthing parents and 16 weeks of full pay for non-birthing parents.&nbsp; Family &amp; Care Support: Access to subsidized child/eldercare through Care.com. Premium Mental Health Support: Full access to Modern Health for you and your dependents, including free coaching, therapy sessions, and digital wellness resources. Lifestyle Spending Account (LSA): An annual $700 USD fund to spend on your physical, mental, and financial well-being. Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. Dublin Office Perks: A €18 daily lunch stipend (via Deliveroo) when you work from our Dublin office. Commuter Savings: Access to the Tax Saver Commuter/Cycle to Work scheme for tax savings. Charitable Giving: A company match for your donations to eligible organizations. *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. Whenever possible, we want to provide team members the flexibility to work in the location that makes the most sense for them. If you prefer an office setting, this role may be based in our Dublin location. If you prefer to work remotely from another location within Ireland and/or the UK, we will accommodate you as best as possible.&nbsp; If you are based in another location within EMEA, we aren’t able to hire in your location at this time. #LI-Remote save your application for possible future consideration.&nbsp; &nbsp;Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Customer Development Representative

Description Sprout Social is looking for a Senior Applied AI/ML Scientist to join its AI, Data, and Intelligence Business Unit. Why join Sprout Social’s Data Science and AI team?&nbsp; Sprout Social empowers businesses worldwide to harness the immense power and opportunity of social media in today’s digital-first world. Processing over one billion social messages daily, our platform serves up essential insights and actionable information to over 30,000 brands, informing strategic decisions that drive business growth and innovation, and fostering deeper, authentic connections to their end customers. Our full suite of social media management solutions includes comprehensive publishing and engagement functionality, customer care solutions, influencer marketing, connected workflows, and business intelligence. We're actively working to intuitively weave AI throughout our products as well as&nbsp; applying them internally to drive our business’s growth trajectory. What you’ll do Lead the design, development, and deployment of customer-centric features that leverage data science, machine learning (ML) and generative AI technologies.&nbsp; Deliver tangible, quantifiable, and measurable impact on Sprout Social’s highest priority AI initiatives, directly benefitting our customers and driving key business outcomes. Develop robust frameworks for evaluation and measurement of AI features to increase speed, improve quality, and provide demonstrable ROI of product enhancements.&nbsp; Collaborate closely with product management, design, and software engineering partners to deliver high quality AI solutions quickly and confidently. Effectively communicate AI capabilities, limitations, and product implications, ensuring alignment between technical possibilities, customer needs, and product vision. What you’ll bring We’re looking for an experienced and highly technical AI/ML scientist who embraces challenges, practices a growth mindset, and is eager to collaborate with a variety of stakeholders to provide data-driven solutions to business leaders and to Sprout Social’s customers. If you excel at experimenting with and implementing AI/ML techniques, continuously improving capabilities, and driving innovation with a clear focus on customer value, we’d love to talk with you!&nbsp; The minimum qualifications for this role include: A track record of leading customer-centric development of AI/ML solutions that resulted in quantifiable business impact.&nbsp; 5+ years of applied experience in AI/ML and data science, working with technical and non-technical stakeholders to drive impactful solutions. 5+ years of experience developing models in Python using ML frameworks (e.g. PyTorch, TensorFlow, XGBoost, LGBM, NumPy, pandas) and strong proficiency in SQL and RESTful APIs for querying, transforming, and analyzing large datasets to drive product vision. Broad and deep expertise in analytical, statistical, and AI/ML methods, with a focus on shipping solutions that drive significant product improvement, resolve customer pain points, and demonstrably enhance user experiences.&nbsp; Experience building with transformer architectures and leveraging embeddings. Preferred qualifications for this role include experience: Rapidly prototyping with new, cutting-edge AI/ML technologies to explore their applicability and potential for business impact. Collaborating with / influencing product management to define, refine, and prioritize data-driven product roadmaps based on technical feasibility and customer value. Designing and executing A/B testing frameworks and other rigorous experimentation techniques to measure impact. Developing and deploying deep learning models. Developing and deploying NLP solutions.&nbsp; Architecting and implementing production large language model driven features, including evaluating, fine-tuning, optimizing performance, and prompt-engineering to enhance customer journeys.&nbsp; Building and deploying models on OpenSearch and ElasticSearch. Java development experience. Engineering model services, deployment technologies, and ML-Ops practices. Creating APIs and services across platforms such as AWS, Azure, GCP, OpenAI, and Anthropic.&nbsp; Enforcing AI/ML model security, bias mitigation, and ethical AI/ML frameworks. How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout’s New Hire training program alongside other new Sprout team members. Meet and learn from assigned onboarding resources. Become familiar with our existing features, available data, and best practices. Begin meeting with various stakeholders to understand existing problem spaces and customer needs. Work with your manager to define the first project you’ll make an impact with. Within 3 months, you’ll start hitting your stride by: Delivering your first AI/ML related feature(s) or process improvement(s).&nbsp; Continue learning about Sprout’s products, customers, and business structure to suggest new features that will increase customer value delivery.&nbsp; Within 6 months, you’ll be making a clear impact through: Demonstrating technical ownership of an AI/ML initiative. Contributing to our longer-term roadmap of AI at Sprout.&nbsp; Refining best practices and guide strategy for our AI/ML feature development process. Within 12 months, you’ll make this role your own by: Continuing to develop impactful AI/ML solutions. Identifying new opportunities for AI/ML capabilities. Continuing to build relationships with business unit leaders, stakeholders, and executives. Contributing to elevating the technical excellence of the team and AI/ML best practices at Sprout. Expanding your skills by learning from the team and staying current with industry trends and state of the art&nbsp; research. Surprise us! Use your unique ideas and abilities to change your team in beneficial ways that we haven’t even considered yet. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program&nbsp; We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program: Comprehensive Health &amp; Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents. Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match). Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind. Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest &amp; Recharge days throughout the year. Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family. Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations. Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line. *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including whether you’re located in Zone 1 or Zone 2, as well as relevant experience and skills. In the United States, we have two geographic pay zones. For this role, the expected base pay ranges for new hires are: Zone 1 (New York, California, Washington): $176,000 - $242,000 USD annually Zone 2 (All other US states): $160,000 - $220,000 USD annually The listed ranges represent earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).&nbsp; For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp;Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Senior Applied AI/ML Scientist

Description Sprout Social is looking to hire a Director, Associate General Counsel, Corporate and Securities to join our Legal team. Why join Sprout’s Legal team?&nbsp; Our Legal team is growing just as quickly as Sprout—and you will too, with varying opportunities to sharpen your craft as the business scales. You’ll have the ability to provide input and ideas to help us solve hard problems, and see the tangible results of your work. As a team, we’re committed to excellence and take our work seriously, but we try not to take ourselves too seriously. Collaborative in nature, we show up each day ready to support each other’s growth and development—and have a lot of fun doing it.&nbsp; What you’ll do Lead and manage Sprout Social’s public company securities compliance and corporate governance functions, including preparation and review of SEC filings (Forms 10-K, 10-Q, 8-K, Proxy Statements, registration statements, and Section 16 filings). Serve as a key partner to the General Counsel and executive leadership in managing the corporate governance lifecycle. This includes the end-to-end preparation of materials for Board of Directors and Committee meetings, ensuring all draft resolutions, meeting minutes, and legal briefings are precise and compliant. You will translate complex legal and operational data into high-impact presentation decks that facilitate informed decision-making. Oversee legal support for Sprout's equity compensation programs, including stock option plans, RSU grants, and the Employee Stock Purchase Plan (ESPP). Advise on plan design, grant administration, and participant communications. Ensure compliance with Rule 144, Section 16 reporting, 10b5-1 trading plan requirements, and insider trading policies. Partner with People Operations, Payroll, and Finance to address international equity compensation matters, including tax withholding, securities law exemptions, and country-specific regulatory requirements for equity awards to non-U.S. employees. Managing executive trading plans, pre-clearance processes, and trading windows related to insider trading policy oversight. Oversee legal support for M&amp;A, capital markets, and other strategic initiatives partnering closely with the Corporate Development team. Partner with Finance and Investor Relations on disclosure obligations, quarterly earnings releases, investor communications, and related governance matters. Manage proxy advisory firm relations (ISS, Glass Lewis), responding to shareholder proposals, and activism preparedness (if relevant to Sprout's profile). Advise on compliance, enterprise risk, and sustainability/ESG matters, including chairing the sustainability committee. Manage and mentor a paralegal resource, serve as an escalation point for complex matters, and oversee outside counsel relationships to ensure efficient, high-quality legal support. What you’ll bring We’re looking for a highly motivated, business-minded, and collaborative attorney to join our growing Legal team. The minimum qualifications for this role include: Juris Doctorate degree Active membership in good standing with the U.S. State Bar&nbsp; 10+ years of experience in corporate and securities law, including significant in-house public company reporting and governance experience 3+ years experience of people management experience, including coaching and career development Deep understanding of corporate governance, public company disclosure, and SEC/Nasdaq rules and regulations Comfort working on a lean legal team environment with a willingness to take on matters outside your core expertise, learn new areas of law, and pitch in where needed to support the business Strong business and legal judgment with the ability to make sound, risk-based decisions Preferred qualifications for this role include: Prior in-house experience at a B2B SaaS company Prior M&amp;A experience&nbsp; Experience advising senior executives and boards of directors Experience with proxy advisory firms and shareholder engagement Familiarity with emerging legal issues related to generative AI, open source, and technology-driven products Excellent written and verbal communication skills How you’ll grow Within 1 month, you’ll plant your roots, including: Completing Sprout Social’s onboarding and gaining a deep understanding of our business model, products, and risk profile. Building strong working relationships with the General Counsel, Legal team, and key cross-functional partners across Finance, Investor Relations, Corporate Development and People. Familiarizing yourself with Sprout’s public company reporting cadence, governance structure, disclosure controls, and existing policies and procedures. Meeting with Total Rewards and Equity Administration teams to understand Sprout's equity compensation programs, grant cycles, and current processes for Section 16 filings, Rule 144 compliance, and 10b5-1 trading plans. Within 3 months, you’ll start hitting your stride by: Independently owning core securities and governance responsibilities, including contributing meaningfully to SEC filings, earnings-related disclosures, and board materials. Serving as a trusted advisor to business partners on corporate governance, disclosure, and risk-related questions. Effectively managing and mentoring your direct report(s), providing guidance and acting as an escalation point for complex legal matters. Supporting or independently managing Section 16 filings and 10b5-1 trading plan reviews. Gaining familiarity with Sprout's international employee footprint and related equity compensation considerations. Demonstrating flexibility by engaging with legal matters beyond your core securities expertise as team needs arise. Within 6 months, you’ll be making a clear impact through: Leading major public company workstreams such as SEC filings, earnings cycles, board material preparation, or significant governance initiatives. Driving legal support for strategic initiatives, including M&amp;A activity, or cross-functional projects involving Finance, IR, Corp Dev or People. Identifying opportunities to improve or scale governance, disclosure, and compliance processes to better support a growing public company. Independently managing equity compensation legal support, including grant cycles, ESPP offering periods, trading window administration, and Rule 144 compliance. Advising on international equity matters and coordinating with outside counsel on country-specific requirements. Within 12 months, you’ll make this role your own by: Operating as a key strategic partner to the General Counsel, Senior Director, Financial Reporting and Technical Accounting and&nbsp; Vice President, Investor Relations and Corporate Development on corporate, securities, and governance matters. Shaping the evolution of Sprout’s corporate governance, disclosure practices, and risk management approach as the business grows. Helping define the future direction of the Legal team through leadership, mentorship, and continuous improvement of how Legal supports the business. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program&nbsp; We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program: Comprehensive Health &amp; Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents. Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match). Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind. Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest &amp; Recharge days throughout the year. Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family. Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations. Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line. *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including whether you’re located in Zone 1 or Zone 2, as well as relevant experience and skills. In the United States, we have two geographic pay zones. For this role, the expected base pay ranges for new hires are: Zone 1 (New York, California, Washington): $227,300.00 - $312,500.00 USD annually Zone 2 (All other US states): $206,600.00 - $284,150.00 USD annually The listed ranges represent earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).&nbsp; For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp; #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Director, Associate General Counsel, Corporate and Securities

Description Sprout Social is hiring a Sr. Director of Strategic Operations and Program Management to build and lead a critical new function that drives execution excellence across the company’s highest priority initiatives. Why join Sprout’s People team? Sprout’s People team champions a strong, inclusive culture by ensuring teams have the talent, programs, and operating support they need to achieve ambitious goals. Our work sits at the intersection of strategy, execution, and organizational effectiveness, partnering closely with leaders to turn priorities into meaningful, measurable outcomes. About the Role Sprout Social is building an enterprise PMO to bring greater rigor, clarity, and accountability to how our most important cross-functional initiatives are executed. Reporting to the Chief People Officer, you will serve as the operational engine behind Sprout’s top company-wide priorities. You will translate strategy into action by designing the infrastructure, operating rhythms, and decision frameworks that ensure initiatives move from planning to results with speed and focus. This is not a traditional PMO role centered on schedules and status reporting. You will act as a trusted advisor to executive leaders, pressure testing initiative design, identifying and removing blockers, and helping leaders make informed trade-offs. You will be equally comfortable building frameworks from scratch and rolling up your sleeves to drive progress day to day. From day one, you will operate at both the strategic and operational levels, shaping how initiatives are scoped and prioritized, surfacing systemic issues that slow execution, and serving as a thought partner to senior leadership on where the organization should focus next. What You’ll Do Build and scale the enterprise PMO Establish the operating model, core rituals, and tooling to manage Sprout’s top six cross-functional company priorities Create clear, lightweight visibility into progress, risks, dependencies, and decisions needed without unnecessary bureaucracy Design measurement and reporting systems that provide genuine insight into initiative health and execution effectiveness Use data to inform prioritization and resource allocation by analyzing effort versus impact, velocity, and cross-initiative dependencies Partner closely with initiative owners to surface trade-offs, remove blockers, and accelerate decision making Codify how Sprout executes major initiatives, iterating on what works and evolving the model as the business scales Drive execution of critical company initiatives Own end-to-end program management for six high-stakes, cross-functional initiatives Translate executive vision into executable plans with clear ownership, milestones, and success metrics Track leading and lagging indicators to identify early warning signs and course correct before issues escalate Provide portfolio-level oversight by identifying patterns across initiatives, distinguishing systemic issues from one-off challenges, and advising on sequencing, integration, and resourcing Anticipate dependencies and conflicts across initiatives and run effective operating rhythms to maintain momentum Distill complex, multi-threaded work into clear updates, decisions needed, and next actions for senior leaders Partner on strategic planning and organizational effectiveness Partner with the CPO and executive leadership team on annual and long-range strategic planning Connect company strategy to day-to-day execution, ensuring leaders and teams have a clear line of sight to priorities and outcomes Identify organizational friction points and capability gaps that slow execution, and design interventions that improve velocity Develop frameworks and tools that strengthen decision making and execution effectiveness across the organization Evolve from managing the initiative portfolio to helping shape it by making recommendations based on capacity, dependencies, and strategic value Manage and develop the function Hire, coach, and develop one direct report to support program management execution Build a scalable operating model and determine when additional program management capacity is needed as the company grows What You’ll Bring 12+ years of experience in strategy, operations, program management, or management consulting, including 5+ years in a leadership role Proven track record leading complex, cross-functional, high-stakes initiatives from strategy through execution Deep experience building programs, operating rhythms, and execution frameworks in ambiguous, fast-moving environments Strong analytical and quantitative skills, including designing measurement frameworks and translating insights into action Exceptional communication skills and executive presence, with the ability to partner credibly with C-suite leaders Preferred qualifications Experience in high-growth technology or SaaS environments PMO or program management certification (PMP, PgMP) MBA or relevant graduate degree Experience in organizational design, change management, or organizational effectiveness Background in management consulting, internal strategy, or enterprise PMO roles Experience supporting executive or board-level strategic planning How You’ll Grow Within 3 months: Build strong relationships with senior leaders and initiative owners Take ownership of major initiatives already in flight Establish core success metrics and operating rhythms for the PMO Within 6 months: Provide consistent, high-quality portfolio visibility and insights to executive leadership Lead planning and prioritization cycles with a clear execution lens Establish the PMO as a trusted partner in how Sprout executes strategy Within 12 months: Be indispensable to how Sprout turns strategy into results Build systems and rhythms that materially improve execution effectiveness across the company Continue evolving the function through innovation, insight, and strong operational leadership This timeline represents an ideal progression and may evolve based on business needs and priorities. Our Benefits Program&nbsp; We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program: Comprehensive Health &amp; Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents. Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match). Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind. Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest &amp; Recharge days throughout the year. Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family. Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations. Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line. *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including whether you’re located in Zone 1 or Zone 2, as well as relevant experience and skills. In the United States, we have two geographic pay zones. For this role, the expected base pay ranges for new hires are: Zone 1 (CA, NY, WA): $237,600.00-$297,000.00 USD annually Zone 2 (All other US states): $216,000.00-$270,000.00 USD annually The listed ranges represent earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you need a reasonable accommodation for any part of the employment process, please contact us by email at accommodations@sproutsocial.com and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including requests for accommodation. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Senior Director, Strategic Operations and Program Management

Description Sprout Social empowers businesses worldwide to harness the immense power and opportunity of social media in today’s digital-first world. Processing over one billion social messages daily, our platform serves up essential insights and actionable information to over 30,000 brands, informing strategic decisions that drive business growth and innovation, and fostering deeper, authentic connections to their end customers. Our full suite of social media management solutions includes comprehensive publishing and engagement functionality, customer care solutions, influencer marketing, connected workflows, and business intelligence. We're actively weaving AI throughout our products to drive our business’s growth trajectory. What you’ll do Build and maintain infrastructure using AWS, Terraform, and Kubernetes to support AI/ML at scale, including Generative AI applications.&nbsp; Manage the end-to-end lifecycle of machine learning models, ensuring observability and tooling support both scale and speed. Execute at scale while staying nimble enough to keep up with new capabilities being offered by social network APIs. Improve processes and champion ideas that matter while holding the team accountable to high code quality and engineering standards. Support our AI/ML Scientists by developing tooling to streamline model development and deployment. What you’ll bring We’re looking for a creative, collaborative, pragmatic, highly motivated, and impact oriented technical leader to join our team in building great software. If you can solve hard problems, deliver quality server-side software, and confidently guide your peers to learn from and teach each other, we’d love to talk with you! The minimum qualifications for this role include: 5+ years of experience developing and supporting AI/ML software in a production environment. 5+ years of experience programming in object-oriented languages such as Java, Python, or C++. Impact-oriented mindset with an interest in stability at scale and a willingness to engage in feature development. Preferred qualifications for this role include experience: 3+ years of experience developing and supporting scalable, distributed backend services. 3+ years of experience building and supporting GPU-heavy services. 1+ years of experience with LLMs / Generative AI, including managing their unique costs, constraints, and observability challenges. 1+ years of experience with Infrastructure-as-Code (Terraform) and container orchestration (Kubernetes) within AWS environments. How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout’s New Hire training program alongside other new Sprout team members. Get acclimated to the team's current Mission, Goals, and Objectives along with future product roadmaps. Become familiar with the team’s existing deployment patterns and the ML Ops tooling ecosystem. Within 3 months, you’ll start hitting your stride by: Decomposing work into small, similarly sized units and working with your squad to prioritize quarterly team goals. Setting up initial software for model deployment and monitoring of ML models.Partnering with the Infrastructure team to deploy an existing ML model in Kubernetes.Acting as the domain owner for new projects and writing necessary design documents. Within 6 months, you’ll be making a clear impact through: Rolling out monitoring and alerting tools to identify problems before they affect users. Helping deploy new ML models processing hundreds of millions of messages a day. Identifying technical debt and performance bottlenecks, and executing plans to improve the code. Collaborating effectively across the organization to ensure big-picture alignment. Within 12 months, you’ll make this role your own by: Becoming the go-to expert of ML Ops at Sprout. Developing repeatable deployment patterns for data scientists to train, deploy, and evaluate batch, REST, and event-based ML services. Owning cross-organizational projects and mentoring junior engineers to help them level up technically. Surprising us! Use your unique ideas and abilities to change your team in beneficial ways. Our Benefits Program&nbsp; We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program: Comprehensive Health &amp; Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents. Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match). Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind. Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest &amp; Recharge days throughout the year. Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family. Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations. Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line. *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including whether you’re located in Zone 1 or Zone 2, as well as relevant experience and skills. In the United States, we have two geographic pay zones. For this role, the expected base pay ranges for new hires are: Zone 1 (New York, California, Washington): $149,300 - $205,260 USD annually Zone 2 (All other US states): $135,700- $186,560 USD annually The listed ranges represent earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).&nbsp; For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp; #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Senior ML Ops Engineer

Description Sprout Social is looking to hire a Senior Software Engineer, Backend to the Engineering team. Why join Sprout’s Engineering team? With collaborative cross-functional teams that span mobile, front-end, back-end and site reliability engineering—the Sprout Engineering team is a place to sharpen your craft and solve hard problems with the smartest people in the industry. On a daily basis, we process tens of billions of requests and tens of billions of asynchronous events. We also ingest billions of social messages every day, and ship more than 1,000 production deployments every month. You’ll get to work on a “tech-giant” scale with smaller, supportive teams where every engineer has the chance to make an impact on our company, and our customers. The best part? In our industry, you often have to switch jobs or even companies to learn a new part of a tech stack or business. But at Sprout, our product is a suite, so you just need to move teams. You’re able to diversify your skills, which not only benefits your team—but also your career.&nbsp; What you’ll do Ensure we build, scale, ship, and monitor our platform reliably, leveraging technologies such as Java, Python, MySQL, NSQ, Hbase, AWS, and Kubernetes. Partner with product managers, designers, and other engineers to define requirements and complete feature work. Work to improve the processes, systems, and tools we use to deliver quality products and champion technical initiatives and direction. Uphold project quality and planning through meeting deadlines, breaking down work, and ensuring proper testing and monitoring Lift the skills of other engineers through mentorship, knowledge sharing, and providing feedback on PRs and technical designs. What you’ll bring We’re looking for a creative, collaborative, highly motivated, and inquisitive learner to help us deliver a great product to our customers. If you’re passionate about building and scaling reliable systems, we’d love to talk with you! These are the minimum qualifications that our hiring team is looking for in this role: 4 years experience developing and supporting software in a production environment 3 years experience programming in object-oriented languages such as Java, Python, or C++ Professional English proficiency in verbal and written communication Additionally, these are the preferred qualifications that would indicate a particularly strong candidate: 3 years experience developing and supporting scalable, distributed backend services 3 years experience working with SQL and/or NoSQL databases Professional Polish proficiency in verbal and written communication How you’ll grow Within 1 month, you’ll plant your roots, including: Completing Sprout’s New Hire training program alongside other new Sprout team members. Deploying and making changes to our production systems. Interacting with SQL or NoSQL data stores and NSQ messaging queues. Collaborating regularly with product managers, and other product teams to deliver value to our users. Getting regular team feedback on your work through code reviews and pairing. Proactively monitoring the health of our services in production to ensure our customers always have a world-class experience Within 3 months, you’ll start hitting your stride by: Decomposing work into small, similarly sized units so that estimation is unnecessary. Working with your squad to create and prioritize quarterly team goals. Contributing to our Agile culture of continuous improvement through retrospective meetings and experimentation-oriented thinking. Building connections with members from other teams through guild meetings and chapter outings. Participating in technical design meetings with your teammates to walk through new feature ideas.&nbsp; Working with product managers, UX developers, and front-end engineers to come up with the MVPs of new features. Being the first line of defense against product outages and bugs while on support duty. Maintaining, scaling, and building upon systems that handle millions requests and messages a day.&nbsp; Within 6 months, you’ll be making a clear impact through: Integrating and using monitoring and alerting tools to know about problems before our users. Being “point person” on a project, including prototyping, writing design documents, coordinating dependencies, and acting as domain owner. Creating and managing concurrent, distributed systems. Building your engineering skills by attending in-house presentations, workshops, and training sessions. Forming a career growth plan with your manager and work towards it. Partnering with the Infrastructure team to improve your team’s ability to deliver reliable, highly available services. Within 12 months, you’ll make this role your own by: Actively mitigating risk of failed delivery and missed deadlines through courageous, transparent communication with colleagues and stakeholders throughout a project life cycle. Leading technical architecture meetings.&nbsp; Identifying technical debt and performance bottlenecks within our systems, come up with a plan to improve the code, and get it pushed to production. Mentoring junior engineers, helping them level up technically. Building connections with members from other teams through active networking and community building. Having opportunities to contribute to in-house technical presentations and workshops that share your expertise with large groups of Sprout engineers. Surprise us! Use your unique ideas and abilities to change your team in beneficial ways that we haven’t even considered yet. Of course, what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits ProgramWe’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Stock Ownership (RSUs): Eligibility for Restricted Stock Units (RSUs) Generous Paid Time Off: 26 paid days off annually, in addition to bank holidays and extra company-wide "Rest &amp; Recharge" days. Paid Parental Leave: We support all growing families with 20 weeks of paid leave for birthing parents and 16 weeks of paid leave for non-birthing parents. Lifestyle Spending Account (LSA): An annual $600 USD fund to support your personal well-being. This can be used for gym memberships, health expenses, hobbies, or other wellness needs. Remote &amp; Hybrid Work Support: A flexible, remote-first model supported by a one-time $550 USD home office setup stipend and a monthly internet reimbursement. Mental Health &amp; Well-being: Access to dedicated mental health resources and company-wide wellness programs. International Travel: Opportunities to travel to our Chicago HQ for team meetups and collaboration. Kraków Office Perks: A daily 50 zł lunch stipend when you choose to work from our office. *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits.Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. The base pay range for this role is 24,300 - 33,400 net PLN Monthly salary PLN monthly.&nbsp; The listed ranges represent earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Whenever possible, we want to provide team members the flexibility to work in the location that makes the most sense for them. If you prefer an office setting, this role may be based in our Kraków location. If you prefer to work remotely from another location within Poland, we will accommodate you as best as possible.&nbsp; If you are based in another location within EMEA, we aren’t able to hire in your location at this time. #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Senior Software Engineer - Back End(Java)

Description Sprout Social is looking for a Senior Applied AI/ML Scientist to join its AI, Data, and Intelligence Business Unit. Why join Sprout Social’s Data Science and AI team?&nbsp; Sprout Social empowers businesses worldwide to harness the immense power and opportunity of social media in today’s digital-first world. Processing over one billion social messages daily, our platform serves up essential insights and actionable information to over 30,000 brands, informing strategic decisions that drive business growth and innovation, and fostering deeper, authentic connections to their end customers. Our full suite of social media management solutions includes comprehensive publishing and engagement functionality, customer care solutions, influencer marketing, connected workflows, and business intelligence. We're actively working to intuitively weave AI throughout our products as well as&nbsp; applying them internally to drive our business’s growth trajectory. What you’ll do Lead the design, development, and deployment of customer-centric features that leverage data science, machine learning (ML) and generative AI technologies.&nbsp; Deliver tangible, quantifiable, and measurable impact on Sprout Social’s highest priority AI initiatives, directly benefitting our customers and driving key business outcomes. Develop robust frameworks for evaluation and measurement of AI features to increase speed, improve quality, and provide demonstrable ROI of product enhancements.&nbsp; Collaborate closely with product management, design, and software engineering partners to deliver high quality AI solutions quickly and confidently. Effectively communicate AI capabilities, limitations, and product implications, ensuring alignment between technical possibilities, customer needs, and product vision. What you’ll bring We’re looking for an experienced and highly technical AI/ML scientist who embraces challenges, practices a growth mindset, and is eager to collaborate with a variety of stakeholders to provide data-driven solutions to business leaders and to Sprout Social’s customers. If you excel at experimenting with and implementing AI/ML techniques, continuously improving capabilities, and driving innovation with a clear focus on customer value, we’d love to talk with you!&nbsp; The minimum qualifications for this role include: A track record of leading customer-centric development of AI/ML solutions that resulted in quantifiable business impact.&nbsp; 5+ years of applied experience in AI/ML and data science, working with technical and non-technical stakeholders to drive impactful solutions. 5+ years of experience developing models in Python using ML frameworks (e.g. PyTorch, TensorFlow, XGBoost, LGBM, NumPy, pandas) and strong proficiency in SQL and RESTful APIs for querying, transforming, and analyzing large datasets to drive product vision. Broad and deep expertise in analytical, statistical, and AI/ML methods, with a focus on shipping solutions that drive significant product improvement, resolve customer pain points, and demonstrably enhance user experiences.&nbsp; Experience building with transformer architectures and leveraging embeddings. Preferred qualifications for this role include experience: Rapidly prototyping with new, cutting-edge AI/ML technologies to explore their applicability and potential for business impact. Collaborating with / influencing product management to define, refine, and prioritize data-driven product roadmaps based on technical feasibility and customer value. Designing and executing A/B testing frameworks and other rigorous experimentation techniques to measure impact. Developing and deploying deep learning models. Developing and deploying NLP solutions.&nbsp; Architecting and implementing production large language model driven features, including evaluating, fine-tuning, optimizing performance, and prompt-engineering to enhance customer journeys.&nbsp; Building and deploying models on OpenSearch and ElasticSearch. Java development experience. Engineering model services, deployment technologies, and ML-Ops practices. Creating APIs and services across platforms such as AWS, Azure, GCP, OpenAI, and Anthropic.&nbsp; Enforcing AI/ML model security, bias mitigation, and ethical AI/ML frameworks. How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout’s New Hire training program alongside other new Sprout team members. Meet and learn from assigned onboarding resources. Become familiar with our existing features, available data, and best practices. Begin meeting with various stakeholders to understand existing problem spaces and customer needs. Work with your manager to define the first project you’ll make an impact with. Within 3 months, you’ll start hitting your stride by: Delivering your first AI/ML related feature(s) or process improvement(s).&nbsp; Continue learning about Sprout’s products, customers, and business structure to suggest new features that will increase customer value delivery.&nbsp; Within 6 months, you’ll be making a clear impact through: Demonstrating technical ownership of an AI/ML initiative. Contributing to our longer-term roadmap of AI at Sprout.&nbsp; Refining best practices and guide strategy for our AI/ML feature development process. Within 12 months, you’ll make this role your own by: Continuing to develop impactful AI/ML solutions. Identifying new opportunities for AI/ML capabilities. Continuing to build relationships with business unit leaders, stakeholders, and executives. Contributing to elevating the technical excellence of the team and AI/ML best practices at Sprout. Expanding your skills by learning from the team and staying current with industry trends and state of the art&nbsp; research. Surprise us! Use your unique ideas and abilities to change your team in beneficial ways that we haven’t even considered yet. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits ProgramWe’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program: 100% Employer-Paid Health Benefits: We cover 100% of the premiums for you and your eligible dependents, including comprehensive medical, dental (basic &amp; major), vision, life insurance, and disability. Generous Paid Time Off: 25 days of vacation annually, plus 5 paid sick days, all public holidays, and additional company-wide Rest &amp; Recharge days. Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. Annual Lifestyle Stipend: A $950 CAD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. Remote Work Support: A one-time $550 USD (equivalent) stipend to set up your home office, plus a monthly $50 USD (equivalent) stipend for internet. Personalized Financial Wellness: No-cost, confidential access to financial experts through Your Money Line to support your personal financial goals. Family &amp; Care Support: Access to subsidized child and eldercare options through Care.com. Charitable Giving: A company match for your donations to eligible organizations. *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. The base pay range for this role is $140,700 (min) - $195,690 (max) CAD annually.&nbsp; The listed ranges represent earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Candidates for this remote work opportunity must be based in either Alberta, British Columbia or Ontario. If you are based in another location within Canada, we aren’t able to hire in your location at this time.Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Description Sprout Social empowers businesses worldwide to harness the immense power and opportunity of social media in today’s digital-first world. Processing over one billion social messages daily, our platform serves up essential insights and actionable information to over 30,000 brands, informing strategic decisions that drive business growth and innovation, and fostering deeper, authentic connections to their end customers. Our full suite of social media management solutions includes comprehensive publishing and engagement functionality, customer care solutions, influencer marketing, connected workflows, and business intelligence. We're actively weaving AI throughout our products to drive our business’s growth trajectory. What you’ll do Build and maintain infrastructure using AWS, Terraform, and Kubernetes to support AI/ML at scale, including Generative AI applications.&nbsp; Manage the end-to-end lifecycle of machine learning models, ensuring observability and tooling support both scale and speed. Execute at scale while staying nimble enough to keep up with new capabilities being offered by social network APIs. Improve processes and champion ideas that matter while holding the team accountable to high code quality and engineering standards. Support our AI/ML Scientists by developing tooling to streamline model development and deployment. What you’ll bring We’re looking for a creative, collaborative, pragmatic, highly motivated, and impact oriented technical leader to join our team in building great software. If you can solve hard problems, deliver quality server-side software, and confidently guide your peers to learn from and teach each other, we’d love to talk with you! The minimum qualifications for this role include: 5+ years of experience developing and supporting AI/ML software in a production environment. 5+ years of experience programming in object-oriented languages such as Java, Python, or C++. Impact-oriented mindset with an interest in stability at scale and a willingness to engage in feature development. Preferred qualifications for this role include experience: 3+ years of experience developing and supporting scalable, distributed backend services. 3+ years of experience building and supporting GPU-heavy services. 1+ years of experience with LLMs / Generative AI, including managing their unique costs, constraints, and observability challenges. 1+ years of experience with Infrastructure-as-Code (Terraform) and container orchestration (Kubernetes) within AWS environments. How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout’s New Hire training program alongside other new Sprout team members. Get acclimated to the team's current Mission, Goals, and Objectives along with future product roadmaps. Become familiar with the team’s existing deployment patterns and the ML Ops tooling ecosystem. Within 3 months, you’ll start hitting your stride by: Decomposing work into small, similarly sized units and working with your squad to prioritize quarterly team goals. Setting up initial software for model deployment and monitoring of ML models.Partnering with the Infrastructure team to deploy an existing ML model in Kubernetes.Acting as the domain owner for new projects and writing necessary design documents. Within 6 months, you’ll be making a clear impact through: Rolling out monitoring and alerting tools to identify problems before they affect users. Helping deploy new ML models processing hundreds of millions of messages a day. Identifying technical debt and performance bottlenecks, and executing plans to improve the code. Collaborating effectively across the organization to ensure big-picture alignment. Within 12 months, you’ll make this role your own by: Becoming the go-to expert of ML Ops at Sprout. Developing repeatable deployment patterns for data scientists to train, deploy, and evaluate batch, REST, and event-based ML services. Owning cross-organizational projects and mentoring junior engineers to help them level up technically. Surprising us! Use your unique ideas and abilities to change your team in beneficial ways. Our Benefits ProgramWe’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program: 100% Employer-Paid Health Benefits: We cover 100% of the premiums for you and your eligible dependents, including comprehensive medical, dental (basic &amp; major), vision, life insurance, and disability. Generous Paid Time Off: 25 days of vacation annually, plus 5 paid sick days, all public holidays, and additional company-wide Rest &amp; Recharge days. Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. Annual Lifestyle Stipend: A $950 CAD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. Remote Work Support: A one-time $550 USD (equivalent) stipend to set up your home office, plus a monthly $50 USD (equivalent) stipend for internet. Personalized Financial Wellness: No-cost, confidential access to financial experts through Your Money Line to support your personal financial goals. Family &amp; Care Support: Access to subsidized child and eldercare options through Care.com. Charitable Giving: A company match for your donations to eligible organizations. *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. The base pay range for this role is $132,000 (min) - $181,500 (max) CAD annually.&nbsp; The listed ranges represent earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Candidates for this remote work opportunity must be based in either Alberta, British Columbia or Ontario. If you are based in another location within Canada, we aren’t able to hire in your location at this time. #LI-RemoteSprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Description Sprout Social is looking to hire a Lead International Accountant for the Finance team. Why join Sprout’s Finance team? As a member of Sprout’s finance team, you’ll help better position Sprout for future growth while maintaining compliance and integrity at the highest level. No matter your role, everyone on the team has the opportunity to be a part of creating best-in-class processes and practices that can scale with the organization. Our team is unique because we value transparency and direct ownership of responsibilities - meaning, you’ll always have our trust to help contribute to our overall goals and success as a department and organization. What you’ll do Sprout Social’s Finance team isn’t your typical month-end close type of department. We’re building out financial systems to support every business production, so our Lead Accountant gets a granular view and understanding of how a business scales from the ground up. Although we might live in spreadsheets and provide financial information to the business, that’s only the tip of the iceberg. The knowledge to gain is vast, as is the potential of our organization to continue growing. Doing our jobs effectively means we approach each interaction with confidence, each process with diligence, and our customers with care. You will own the overall international accounting processes, including compliance. This includes providing advanced expertise and ensuring the accurate and timely completion of financial statements for our 7 international subsidiaries You will work closely with tax, payroll, legal, and other accounting teams to ensure we meet all of our deadlines and obligations. You will function as a project manager in cases when there is a need for these various teams to collaborate on compliance deliverables.&nbsp; You will oversee five international audits from beginning to end, working in conjunction with our third-party partners You will own the relationship with our third party services providers who assist with local filings and compliance. You will drive process improvements to ensure we are operating efficiently and create new processes to accommodate our always-changing and quickly growing business. You will review the work of other team members and provide coaching and feedback as needed You will be the go-to person for international accounting and tangent processes.&nbsp; What you’ll bring Since this role is about raising the bar, we’re looking for someone with experience in Finance/Accounting within a high-growth technical company (tools, best practices (US GAAP), relevant laws and regulations, etc.) and a strategic lens (connecting day-to-day work (account reconciliations, journal entries, etc.) with bigger-picture organizational objectives. The businesses we serve rely on Sprout to create stronger relationships through social media.&nbsp; If you’re looking to grow your accounting skills with a best-in-class team who is supporting global expansion, we’d love to talk to you! The minimum qualifications for this role include: Bachelor’s Degree in Accounting/Finance or equivalent business degree 6+ years of experience in Accounting or Audit, including 2+ years of experience in International accounting&nbsp; Proven ability to handle multiple projects simultaneously and thrive in a fast-paced environment Preferred qualifications for this role include: Experience managing relationships and compliance with a third-party accounting-service provider Hands-on experience with accounting tools like NetSuite, Excel How you’ll grow Within 1 month, you’ll plant your roots, including: Experience Sprout’s in-depth onboarding, covering everything from our company mission and values, hearing directly from executives and founders, to deep training on our products and the value that Sprout delivers to our customers Make a plan with your manager to set initial priorities, align on expectations for your role, plant goalposts for your career, and learn about Sprout’s approach to scaling key business operations to support a high-growth NASDAQ publicly traded company Within 3 months, you’ll start hitting your stride by: Be proficient in using Sprout’s accounting system (NetSuite), record journal entries, record intercompany transactions, retrieve data needed to review transactions and financial reporting Have a solid understanding of the activity that exists in Sprout’s foreign subsidiaries Manage all communication with third party services providers Build connections with members from other teams, including tax, legal, and payroll Assist with ad hoc reporting and special projects as needed Within 6 months, you’ll be making a clear impact through: Maintain and improve SOX compliance for accounting functions, including participating in in SOX documentation and testing Oversee international audit processes Have your first performance conversation with your manager, where you’ll discuss your accomplishments in your role and work together to build goals for your professional growth Within 12 months, you’ll make this role your own by: Continuously evaluate and strengthen internal processes and relationships as they relate to international accounting&nbsp; Surprise us! Use your unique ideas and abilities to change your team in beneficial ways that we haven’t even considered yet. Of course, what is outlined above is the ideal timeline, but things may shift based on business needs, and other projects and tasks could be added at the discretion of your manager. Our Benefits Program&nbsp; We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program: Comprehensive Health &amp; Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents. Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match). Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind. Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest &amp; Recharge days throughout the year. Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family. Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations. Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line. *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including whether you’re located in Zone 1 or Zone 2, as well as relevant experience and skills. In the United States, we have two geographic pay zones. For this role, the expected base pay ranges for new hires are: Zone 1 (New York, California, Washington): $109,100 - $150,040 USD annually Zone 2 (All other US states): $99,200 - $136,400 USD annually The listed ranges represent earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).&nbsp; For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp; #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Lead International Accountant

Sprout Social is looking to hire a Staff Software Engineer, Backend to the Engineering team. Why join Sprout’s Engineering team? With collaborative cross-functional teams that span front-end, back-end and site reliability engineering—the Sprout Engineering team is a place to sharpen your craft and solve hard problems with the smartest people in the industry. On a daily basis, we process tens of billions of requests and tens of billions of asynchronous events. We also ingest billions of social messages every day, and ship more than 1,000 production deployments every month. You’ll get to work on a “tech-giant” scale with smaller, supportive teams where every engineer has the chance to make an impact on our company, and our customers. The best part? In our industry, you often have to switch jobs or even companies to learn a new part of a tech stack or business. But at Sprout, our product is a suite, so you just need to move teams. You’re able to diversify your skills, which not only benefits your team—but also your career.&nbsp; What you’ll do Ensure service excellence and maintain robust, scalable technical foundations, leveraging technologies such as Scala, Python, MySQL, Clickhouse, Redis, Kafka, Qdrant, Solr Help lead the team through complex product and technical roadmaps, guiding them to consistently successful outcomes.&nbsp; Work to improve the processes, systems, and tools we use to deliver quality products and champion technical initiatives and direction. Build processes to proactively identify and address technical issues as part of team delivery or escalate larger initiatives for prioritization with team leadership. Provide technical mentoring for engineers across the team and facilitate learning through pairing, documentation, and workshops. What you’ll bring We’re looking for a deeply technical, creative, collaborative, pragmatic, highly motivated, and inquisitive leader to join our team in building great software. If you love solving hard problems, delivering and sustaining high-quality software, and confidently guiding your peers to learn from and teach each other, we’d love to talk with you! The minimum qualifications for this role include: 7+ years experience developing and supporting software in a production environment 5+ years experience programming in object-oriented languages such as Scala and/or other JVM languages, 5+ years experience with functional programming paradigms and ecosystems (e.g., Scala Cats, ZIO)" 3+ years experience leading engineering projects and initiatives, including the design, development, and implementation of distributed systems, ensuring delivery of reliable services, prioritizing technical improvements with cross-functional teams, and/or driving technical vision. Professional English proficiency in verbal and written communication Additionally, these are the preferred qualifications that would indicate a particularly strong candidate: 5+ years experience developing and supporting scalable, distributed backend services 3 years experience working with SQL databases Professional Polish proficiency in verbal and written communication How you’ll grow Within 1 month, you’ll plant your roots, including:: Complete Sprout’s New Hire training program alongside other new Sprout team members. Get acclimated to the team's current Objectives and Key Results, along with future product roadmap priorities. Learn about our current multi-product Identity and Access Management technical vision. Deploy and make changes to our production systems. Become familiar with the team’s current Service Level Agreements (SLAs) that ensure a world-class customer experience, as well as the SLOs and SLIs we use to proactively track our performance against our SLAs. Collaborate regularly with product managers, product designers, engineers, and other product teams to deliver value to our users. Embrace regular team feedback on your work through code reviews and pairing. Within 3 months, you will: Begin operating as the access domain’s technical owner by leading initiatives, coordinating with stakeholders, and assuming responsibility for our quality of service. Work with product managers, UX developers, back-end and front-end engineers to lead your first feature delivery, with deliverables broken into an MVP and iterative milestones. Proactively build relationships with members on other teams through active networking and community building. Decompose work into small, similarly-sized units so that task-level estimation is trivial. Become an active participant in code reviews and retrospectives, continuously providing guidance and feedback to others. Foster a positive culture on your teams as an intrinsic side effect of the way you communicate and collaborate.&nbsp; Work with your team to create and prioritize quarterly team goals. Be the first line of defense against product outages and bugs while on support duty. Within 6 months, you will: Design, create, and maintain access platform solutions that execute at internet scale in a cost effective manner. Apply your expertise to enhance our existing use of monitoring and alerting tools, thereby ensuring we know about problems before our end users or other back-end teams reliant on our platform. Identify technical debt and performance bottlenecks within our systems, come up with a plan to improve them, and release them to production. Frequently partner with other engineers to iterate on our existing technical strategy in service of our overall vision. Lead technical design planning and facilitate peer review for new feature ideas.&nbsp; Mentor engineers, helping them level up technically. Author your career growth plan with your manager’s support and work towards it. Within 12 months, you will: Be the go-to expert of your teams’ systems at the company. Utilize the cross-organization connections you’ve built to identify areas of need across our platform, and create plans that incorporate big-picture technical alignment with other leaders. Own cross-organizational projects and architecture, demonstrating project management skills, consensus building, and strong leadership. Actively mitigate risk of failed delivery and missed deadlines through courageous, transparent communication with colleagues and stakeholders throughout a project life cycle. Have opportunities to contribute to in-house technical presentations and workshops that share your expertise with large groups of Sprout engineers. Surprise us! Use your unique ideas and abilities to change your team in beneficial ways that we haven’t even considered yet. Of course, what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits ProgramWe’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Stock Ownership (RSUs): Eligibility for Restricted Stock Units (RSUs) Generous Paid Time Off: 26 paid days off annually, in addition to bank holidays and extra company-wide "Rest &amp; Recharge" days. Paid Parental Leave: We support all growing families with 20 weeks of paid leave for birthing parents and 16 weeks of paid leave for non-birthing parents. Lifestyle Spending Account (LSA): An annual $600 USD fund to support your personal well-being. This can be used for gym memberships, health expenses, hobbies, or other wellness needs. Remote &amp; Hybrid Work Support: A flexible, remote-first model supported by a one-time $550 USD home office setup stipend and a monthly internet reimbursement. Mental Health &amp; Well-being: Access to dedicated mental health resources and company-wide wellness programs. International Travel: Opportunities to travel to our Chicago HQ for team meetups and collaboration. Kraków Office Perks: A daily 50 zł lunch stipend when you choose to work from our office. *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. The base pay range for this role is 29,500 (min)&nbsp; - 40,500 net (max) PLN monthly.&nbsp; The listed ranges represent earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Whenever possible, we want to provide team members the flexibility to work in the location that makes the most sense for them. If you prefer an office setting, this role may be based in our Kraków location. If you prefer to work remotely from another location within Poland, we will accommodate you as best as possible.&nbsp; If you are based in another location within EMEA, we aren’t able to hire in your location at this time. #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Staff Software Engineer - Back End

Description We’re looking for a strategic, execution-oriented Vice President of Revenue Marketing to lead and scale Sprout Social’s global demand generation engine. This leader will own the strategy, performance, and operating model behind the multi-channel programs that generate and accelerate pipeline across both self-serve and sales-led motions. This role oversees digital and performance marketing, paid media, SEO and AEO/GEO, conversion rate optimization (including trial experience), web strategy, growth marketing, email and programmatic marketing, and marketing operations. As executive sponsor of AI transformation within Marketing, you will modernize how we experiment, optimize and deliver measurable business impact. We’re seeking a data-driven revenue leader with a proven track record of building high-performing teams, scaling global demand engines, and driving accountable growth in complex B2B environments. Why join Sprout’s team? This is a pivotal leadership role responsible for delivering the pipeline and revenue performance that fuels Sprout’s next phase of growth. You’ll operate at the intersection of strategy and execution, shaping how Marketing contributes to company-wide revenue goals. You will work closely with leaders across Marketing, Sales, Rev Ops, Customer Success and Product to align on shared performance metrics, streamline funnel operations and drive efficiency across the go-to-market engine. As a key member of the Marketing Senior Leadership Team (SLT), you will help shape overall marketing strategy while building and leading a high-performing organization. This role reports to the Chief Marketing Officer (CMO). What you’ll do Own and evolve Sprout’s global demand generation strategy to drive pipeline growth, revenue expansion and customer acquisition efficiency. Architect and operationalize a unified funnel strategy across self-serve and sales-led motions, ensuring seamless digital experiences, clear handoffs and clear revenue accountability. Lead and optimize inbound and performance marketing functions to improve conversion rates, accelerate pipeline velocity and maximize ROI. Establish scalable operating models that align Marketing, Sales and Rev Ops around shared pipeline and revenue targets. Define and manage marketing performance metrics across pipeline, bookings, CAC, LTV and overall return on investment. Sponsor and implement AI-driven innovation to increase experimentation velocity, team productivity and marketing effectiveness. Support expansion into new geographies and markets with scalable, repeatable demand frameworks. Build, develop and scale a high-performing, accountable marketing organization. What you’ll bring Minimum qualifications 15+ years of experience building and scaling B2B revenue marketing and demand generation engines in complex go-to-market environments. 7+ years in senior leadership roles, including building and scaling marketing teams. Demonstrated success driving cross-functional revenue initiatives in complex go-to-market environments. Deep fluency in demand generation metrics, funnel optimization and marketing technology (e.g., Marketo, Salesforce). Experience scaling global demand programs while maintaining a strong experimentation roadmap. Excellent executive communication and storytelling skills. Preferred qualifications SaaS or enterprise software background strongly preferred. Strong analytical mindset with comfort owning revenue performance metrics. Ability to thrive in a fast-paced, evolving environment with a clear bias toward outcomes and accountability. How you’ll grow Within 1 month, you’ll: Develop a deep understanding of Sprout’s product, customers and GTM strategy. Align with the CMO and SLT on priorities, performance expectations and success metrics. Assess current demand performance and operating models. Within 3 months, you’ll: Introduce prioritized demand initiatives and early optimization wins. Evaluate team structure and identify opportunities to increase scale and efficiency. Establish a clear performance framework tied directly to pipeline and revenue outcomes. Within 6 months, you’ll: Deliver measurable improvements in pipeline generation, conversion efficiency and marketing ROI. Strengthen cross-functional alignment through clear operating rhythms and shared accountability. Within 12 months, you’ll: Drive sustained revenue acceleration through a mature, AI-enabled demand engine. Scale global demand capabilities to support market expansion and long-term growth. Establish Revenue Marketing as a strategic, measurable growth lever for the business. This timeline represents an ideal progression and may evolve based on business needs and priorities. Our Benefits Program&nbsp; We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program: Comprehensive Health &amp; Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents. Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match). Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind. Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest &amp; Recharge days throughout the year. Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family. Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations. Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line. *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including whether you’re located in Zone 1 or Zone 2, as well as relevant experience and skills. In the United States, we have two geographic pay zones. For this role, the expected base pay ranges for new hires are: Zone 1 (CA, NY, WA): $262,000.00-$328,000.00 USD annually Zone 2 (All other US states): $238,000.00-$298,000.00 USD annually The listed ranges represent earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you need a reasonable accommodation for any part of the employment process, please contact us by email at accommodations@sproutsocial.com and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including requests for accommodation. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Vice President, Revenue Marketing

Description Sprout Social is looking to hire Associate Software Engineers to the Engineering team located in Poland.&nbsp; &nbsp; Why join Sprout’s Engineering team? The Sprout Engineering team is a place to sharpen your craft and solve hard problems with the smartest people in the industry. You’ll get to work on a “tech-giant” scale with smaller, supportive teams where every engineer has the chance to make an impact on our company, and our customers. The best part? In our industry, you often have to switch jobs or even companies to learn a new part of a tech stack or business. But at Sprout, our product is a suite, so you just need to move teams. You’re able to diversify your skills, which not only benefits your team—but also your career.&nbsp; &nbsp; What you’ll do At Sprout, we'll help you grow your skills and your career through onboarding, mentorship, and the opportunity to pair with more senior engineers.&nbsp; You’ll have the opportunity to work with a diverse group of individuals, propose product and technical changes, and deliver best-in-class software. If you’re passionate about solving complex problems and building large scale applications using cutting edge technologies, we’d love to talk with you!&nbsp; &nbsp; Qualifications These are the minimum qualifications that our hiring team is looking for in this role: Bachelor’s degree in Computer Science, Software Engineering, or a related field&nbsp; Previous software engineering internship experience Additionally, these are the preferred qualifications that would indicate a particularly strong candidate: Experience with some of the technologies and languages within our stack:&nbsp;Scala or other JVM languages,&nbsp;SQL and relational databases,&nbsp;message brokers.&nbsp; Within 1 month, you will: Experience Sprout’s in-depth onboarding, covering everything from our company mission and values, hearing directly from executives and founders, to deep training on our products and the value that Sprout delivers to our customers. Make a plan with your manager to set initial priorities, align on expectations for your role, plant goalposts for your career, and learn about Sprout’s approach to engineering. Learn how code is deployed to our end users through collaboration with engineers on your team. Collaborate regularly with your product manager, product designer and fellow engineers to deliver value to our users. Get regular team feedback on your code through code reviews. Deliver business value by shipping your first code change with active pairing/mentoring from your teammates. &nbsp; Within 3 months, you will: Focus on code quality with meaningful test coverage and legibility. Have a firm understanding of the team’s roadmap and the team’s Agile processes. Contribute to our Agile culture of continuous improvement through retrospective meetings and experimentation-oriented thinking. Build connections with members from other teams through active networking and community building Attend technical design meetings with your teammates to walk through new feature ideas.&nbsp; Maintain and build upon systems that handle hundreds of thousands of messages a day.&nbsp; Build your engineering skills by attending in-house presentations, workshops, and training sessions. &nbsp; Within 6 months, you will: Independently own and deliver stories with peer consultation given user acceptance criteria and visual mockups. Work with your product manager and fellow engineers to create and prioritize quarterly team goals. Collaborate with product managers, product designers, and engineers to come up with the MVPs of new features. Have your first performance conversation with your manager, where you’ll discuss your accomplishments in your role and work together to build goals for your professional growth. &nbsp; Within 12 months, you will: Have a track record of owning and delivering small-to-medium features on time, from implementation to testing to final delivery. Integrate and use monitoring and alerting tools to know about problems before our users. Participate in architecture discussions with senior team members. Understand trade-offs that exist with engineering solutions, knowing that solutions can favor faster delivery with less strict technical requirements or solutions can favor future technical maintainability with delayed delivery of customer value. Contribute to technical initiatives that improve the health of the team’s systems. Understand how the team uses frameworks and software dependencies and help keep them up to date Surprise us! Use your unique ideas and abilities to change your team in beneficial ways that we haven’t even considered yet. *Of course, what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. &nbsp; Our Benefits ProgramWe’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Stock Ownership (RSUs): Eligibility for Restricted Stock Units (RSUs) Generous Paid Time Off: 26 paid days off annually, in addition to bank holidays and extra company-wide "Rest &amp; Recharge" days. Paid Parental Leave: We support all growing families with 20 weeks of paid leave for birthing parents and 16 weeks of paid leave for non-birthing parents. Lifestyle Spending Account (LSA): An annual $600 USD fund to support your personal well-being. This can be used for gym memberships, health expenses, hobbies, or other wellness needs. Remote &amp; Hybrid Work Support: A flexible, remote-first model supported by a one-time $550 USD home office setup stipend and a monthly internet reimbursement. Mental Health &amp; Well-being: Access to dedicated mental health resources and company-wide wellness programs. International Travel: Opportunities to travel to our Chicago HQ for team meetups and collaboration. Kraków Office Perks: A daily 50 zł lunch stipend when you choose to work from our office. *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. &nbsp; Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. 12,600 - 15,800 PLN&nbsp;Monthly Salary on B2B Contract or Contract of Mandate.&nbsp;The listed ranges represent earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.Whenever possible, we want to provide team members the flexibility to work in the location that makes the most sense for them. If you prefer an office setting, this role may be based in our Kraków location. If you prefer to work remotely from another location within Poland, we will accommodate you as best as possible. If you are based in another location within EMEA, we aren’t able to hire in your location at this time. #LI-REMOTE &nbsp;Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Associate Software Engineer - Platform

Description Sprout Social is looking to hire a Senior Software Engineer to the Engineering team located in Kraków.&nbsp; &nbsp; Why join Sprout’s Engineering team? With collaborative cross-functional teams that span front-end, back-end and site reliability engineering—the Sprout Engineering team is a place to sharpen your craft and solve hard problems with the smartest people in the industry. On a daily basis, we process tens of billions of requests and tens of billions of asynchronous events. We also ingest billions of social messages every day, and ship more than 1,000 production deployments every month. You’ll get to work on a “tech-giant” scale with smaller, supportive teams where every engineer has the chance to make an impact on our company, and our customers. The best part? In our industry, you often have to switch jobs or even companies to learn a new part of a tech stack or business. But at Sprout, our product is a suite, so you just need to move teams. You’re able to diversify your skills, which not only benefits your team—but also your career.&nbsp; &nbsp; What you’ll do Ensure we build, scale, ship, and monitor our platform reliably, leveraging technologies such as Scala, Python, MySQL, Clickhouse, Redis, Kafka, Qdrant, Solr. Partner with product managers, designers, and other engineers to define requirements and complete feature work. Work to improve the processes, systems, and tools we use to deliver quality products and champion technical initiatives and direction. Uphold project quality and planning through meeting deadlines, breaking down work, and ensuring proper testing and monitoring Lift the skills of other engineers through mentorship, knowledge sharing, and providing feedback on PRs and technical designs. &nbsp; What you’ll bring We’re looking for a creative, collaborative, highly motivated, and inquisitive learner to help us deliver a great product to our customers. If you’re passionate about building and scaling reliable systems, we’d love to talk with you! These are the minimum qualifications that our hiring team is looking for in this role: 4 years experience developing and supporting software in a production environment 3 years experience programming in object oriented languages such as Scala or other JVM languages, 3 years experience with functional programming paradigms and ecosystems (e.g., Scala Cats, ZIO) Professional English proficiency in verbal and written communication Additionally, these are the preferred qualifications that would indicate a particularly strong candidate: 3 years experience developing and supporting scalable, distributed backend services 3 years experience working with SQL databases and relational databases,&nbsp; Professional Polish proficiency in verbal and written communication &nbsp; Within 1 month, you will: Experience Sprout’s in-depth onboarding, covering everything from our company mission and values, hearing directly from executives and founders, to deep training on our products and the value that Sprout delivers to our customers. Make a plan with your manager to set initial priorities, align on expectations for your role, plant goalposts for your career, and learn about Sprout’s approach to engineering. Learn how code is deployed to our end users through collaboration with engineers on your team. Collaborate regularly with your product manager, product designer and fellow engineers to deliver value to our users. Get regular team feedback on your code through code reviews. Deliver business value by shipping your first code change with active pairing/mentoring from your teammates. Within 3 months, you will: Focus on code quality with meaningful test coverage and legibility. Have a firm understanding of the team’s roadmap and the team’s Agile processes. Contribute to our Agile culture of continuous improvement through retrospective meetings and experimentation-oriented thinking. Build connections with members from other teams through active networking and community building Attend technical design meetings with your teammates to walk through new feature ideas.&nbsp; Maintain and build upon systems that handle hundreds of thousands of messages a day.&nbsp; Build your engineering skills by attending in-house presentations, workshops, and training sessions. Within 6 months, you will: Independently own and deliver stories with peer consultation given user acceptance criteria and visual mockups. Work with your product manager and fellow engineers to create and prioritize quarterly team goals. Collaborate with product managers, product designers, and engineers to come up with the MVPs of new features. Have your first performance conversation with your manager, where you’ll discuss your accomplishments in your role and work together to build goals for your professional growth. Within 12 months, you will: Have a track record of owning and delivering small-to-medium features on time, from implementation to testing to final delivery. Integrate and use monitoring and alerting tools to know about problems before our users. Participate in architecture discussions with senior team members. Understand trade-offs that exist with engineering solutions, knowing that solutions can favor faster delivery with less strict technical requirements or solutions can favor future technical maintainability with delayed delivery of customer value. Contribute to technical initiatives that improve the health of the team’s systems. Understand how the team uses frameworks and software dependencies and help keep them up to date Surprise us! Use your unique ideas and abilities to change your team in beneficial ways that we haven’t even considered yet. *Of course, what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. &nbsp; Our Benefits ProgramWe’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Stock Ownership (RSUs): Eligibility for Restricted Stock Units (RSUs) Generous Paid Time Off: 26 paid days off annually, in addition to bank holidays and extra company-wide "Rest &amp; Recharge" days. Paid Parental Leave: We support all growing families with 20 weeks of paid leave for birthing parents and 16 weeks of paid leave for non-birthing parents. Lifestyle Spending Account (LSA): An annual $600 USD fund to support your personal well-being. This can be used for gym memberships, health expenses, hobbies, or other wellness needs. Remote &amp; Hybrid Work Support: A flexible, remote-first model supported by a one-time $550 USD home office setup stipend and a monthly internet reimbursement. Mental Health &amp; Well-being: Access to dedicated mental health resources and company-wide wellness programs. International Travel: Opportunities to travel to our Chicago HQ for team meetups and collaboration. Kraków Office Perks: A daily 50 zł lunch stipend when you choose to work from our office. *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. &nbsp; The base pay range for this role is&nbsp;24,300 - 30,400 Monthly Salary on B2B Contract. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements.&nbsp; The listed ranges represent earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.Whenever possible, we want to provide team members the flexibility to work in the location that makes the most sense for them. If you prefer an office setting, this role may be based in our Kraków location. If you prefer to work remotely from another location within Poland, we will accommodate you as best as possible. If you are based in another location within EMEA, we aren’t able to hire in your location at this time.&nbsp; #LI-REMOTE &nbsp;Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Senior Software Engineer - Back End

Description Sprout Social is looking to hire an Adoption Consultant for the Customer Support team. The Adoption Consultant plays a critical role in driving customer satisfaction, retention, and growth within our rapidly expanding customer base. You will be responsible for maintaining strong customer relationships, ensuring successful platform adoption, and driving customer value across a high volume of accounts. This role requires a strong focus on efficiency, operational rigor, process improvement, and leveraging technology to scale customer success outcomes. Why join Sprout’s Customer Support team? As a member of Sprout’s Customer Support team, your impact is multifaceted. Not only are you the face of Sprout to customers in need of solutions - you’re also an integral internal resource. As product generalists, our team is incredibly skilled and knowledgeable about our entire platform, creating a ton of opportunities for us to partner with teams like Sales &amp; Success, Product and Engineering for training, coaching and feedback. One of the most unique and exciting aspects of our support team is that we don’t have customer assignments or individual workloads - it’s a group workload. We consider ourselves a community and function as such, supporting one another from day one to reach our goals and grow in our career. Speaking of growth, Customer Support is also a great way to enter into tech. We coach folks on a wide array of skills that set them up for success in all parts of our business.&nbsp; What you’ll do Drive Value &amp; Adoption: Lead training sessions and value discussions to ensure a high volume of customers effectively utilize Sprout’s core functionalities to meet their strategic goals. Scale Customer Success: Execute one-to-many playbooks and leverage self-service resources, like in-app guidance and knowledge base articles, to drive platform utilization at scale. Proactive Health Monitoring: Analyze usage data and health metrics to identify trends, proactively address churn risks, and uncover opportunities for customer growth. Efficient Issue Resolution: Resolve customer inquiries promptly, leveraging support tools and escalating complex issues to ensure a seamless experience. Operational Excellence: Partner with Product and Engineering to identify and implement process improvements and automation that streamline our Customer Success operations. Team Collaboration: Contribute to our collective knowledge by developing internal best practices and resources that help the entire support community grow. What you’ll bring You have a passion for helping customers succeed with Sprout and a curiosity about how to leverage new technology to deliver best-in-class experiences at scale. You like processes and operate with efficiency to manage customers at scale. You are comfortable talking with anyone from a social media practitioner at a small agency to a director of marketing at a global brand, and everyone in between. If the idea of speaking with a customer and helping them connect our tools to their strategy is your “sweet spot,” this role is for you! The minimum qualifications for this role include: 2+ years of customer success experience Strong problem-solving and team collaboration skills Agility and flexibility in a rapidly changing environment Preferred qualifications for this role include: Familiarity with Sprout Social influencer marketing and influencer marketing strategy Experience with Gainsight or other CS management software Experience working within a one-to-many model of customer success How you’ll grow Within 1 month, you’ll plant your roots, including: Onboarding and Learning: Become familiar with the Sprout Social platform, core functionalities, and internal processes. Understanding Customer Adoption Accounts: Gain an understanding of the characteristics and needs of Customer Adoption Accounts. Initial Customer Engagement: Begin engaging with customers through initial discussions and training sessions. Resource Review: Review and understand existing adoption materials and resources. Within 3 months, you’ll start hitting your stride by: Active Customer Support: Respond to customer inquiries, resolve issues, and utilize support tools effectively. Platform Monitoring: Start actively monitoring customer platform usage and identifying areas for improvement in adoption. Data Analysis: Begin analyzing customer data to understand usage patterns. Process Familiarization: Deepen understanding of and begin contributing to process improvements. Proactive Engagement: Proactively identify and address customer needs and potential churn risks. Within 6 months, you’ll be making a clear impact through: Reporting: Generate regular reports on customer health and performance. Automation Implementation: Leverage automation tools to improve efficiency. Contribution to Knowledge Base: Contribute to the development and maintenance of internal knowledge base articles. Activity Metrics: Achieving activity metrics associated with the role to measure customer engagements.&nbsp; Within 12 months, you’ll make this role your own by: Contributing to the team’s strategic direction - proposing projects and new approaches for our customers. Being a SME on our customer success software. Understanding the entire customer journey, and ensuring that when customers seem to be going off course, you recognize and help them correct. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program&nbsp; We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program: Comprehensive Health &amp; Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents. Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match). Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind. Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest &amp; Recharge days throughout the year. Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family. Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations. Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line. *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including whether you’re located in Zone 1 or Zone 2, as well as relevant experience and skills. In the United States, we have two geographic pay zones. This role’s On Target Earnings (“OTE”) for new hires in each zone are: Zone 1 (New York, California, Washington): $74,800.00 - $102,850.00 USD annuallyZone 2 (All other US states): $68,000 - $93,500.00 USD annually OTE is governed by an incentive plan. It is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance.&nbsp; The listed ranges represent the expected earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. OTE is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).&nbsp; For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp; #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Customer Adoption Consultant

Description Sprout Social is looking to hire a Business Value Consultant for the Sales &amp; Customer Experience team.&nbsp; Why join Sprout’s Sales &amp; Customer Experience team? The Sales and Customer Experience team shapes how Sprout powers the future of customer connection for today’s most innovative brands. We sell and support the leading social media management platform for businesses, helping organizations unlock the full value of social. Through powerful social intelligence and trusted partnership, we enable teams to build authentic relationships and drive meaningful business impact. You’ll join a high-performing, collaborative team made up of some of the brightest minds in the industry, working with iconic brands like Campbell's, Salesforce, Airbnb, and Equifax. Just as importantly, Sprout is a place where your growth matters. You’ll have the freedom to shape your career, explore new paths, and build toward what’s next, with a team that’s invested in helping you get there. What you’ll do As a Business Value Consultant, you will partner with Account Executives and Customer Success teams to drive revenue through data-backed financial insights. You will design credible ROI/TCO models, lead discovery workshops to quantify pain points, and translate findings into executive-ready narratives. Acting as a strategic advisor, you will shape deal strategy, assist in proposal structuring, and develop repeatable value assets that scale Sprout’s competitive edge across the field. Expand our business value framework, ROI, TCO, and COI calculations, and financial impact modeling to support sales engagements and success teams Support field sales training and execute scalable value-selling programs and activities Participate on the account team as a strategic partner, informing and influencing account strategy and success plans Develop on-site value discovery workshops and client presentations Support later stages of sales cycles with deal engineering, proposal build, and negotiation Establish credibility with customer executives such as CIOs, CMOs, CFOs, based on experience with IT, marketing, digital transformation, and large opex projects Package repeatable value stories, benchmarks, and templates for the broader field Lead and coordinate high-level business strategy discussions with our most strategic accounts Rapidly gain a deep understanding of the customer's industry and business model. Identify critical stakeholders and navigate decision-making processes Provide thought leadership, training, and consultative partnering with internal sales and other cross-functional customer-facing teams throughout the sales and post-sales cycle What you’ll bring We are seeking a proactive, strategic Business Value Consultant (BVC) to help build drive measurable impact for our customers. In this role, you will lead high-impact consulting engagements and shape business cases that fuel sales, account expansion, and renewals. Your work will be a cornerstone of Sprout Social’s growth strategy by ensuring long-term customer success.. The minimum qualifications for this role include: 4 - 7+ years of experience in consulting, value management, value engineering, or strategic sales.&nbsp; Excellent consulting skillset, including discovery, analysis, modeling, communication, and project leadership skills Experience leading workshops and/or facilitating meetings with multilevel internal and customer audiences Experience with business case creation, analysis, quantification, and proposals&nbsp; Preferred qualifications for this role include: Understanding of SaaS software deal dynamics and ability to think strategically about driving software opportunities forward Proven self-starter with the ability to take initiative and demonstrate leadership in projects or tasks Strong drive and motivation to assume increasing responsibilities as the role evolves Demonstrated coachability and growth mindset&nbsp; Excellent executive presentation and communication skills Proven ability to work autonomously and think creatively to solve problems Willingness to travel up to 30% to meet with strategic customers How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout Social’s new hire training &amp; onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization. Partner with your Solutions Engineering leader and Business Value lead to define key success metrics for your role and how you will measure against them. Meet your business partners in 1:1s to understand what’s working, what’s not, and gather learnings to implement into your role. Dive right into our platform to learn about what makes our platform unique and why customers love our solutions. Learn Sprout’s go-to-market messaging, key differentiators, and develop and personalize segment-specific value propositions. Learn the relevant customer stories and case studies to justify your value propositions with real ROI examples from the field. Within 3 months, you’ll start hitting your stride by: Meet with leaders throughout the Revenue organization that share responsibility for obtaining similar targets and identify areas of opportunity. Develop initial value framework and point of view unique to Sprout Social’s target customer. Begin owning and executing value assessments through direct client engagement. Begin coaching and mentoring sales and success teams with call listening through Gong, call shadowing, and role plays to help them improve their own value messaging Assist in negotiations and deal strategy. Within 6 months, you’ll be making a clear impact through: Actively participating in key accounts and largest deals in assigned operating unit(s), by providing strategic advice, executing value assessments, evaluating buying options, creating proposals, and/or other customer-facing materials Continuously enable, train, and upskill partner field functions (i.e., sales, customer success, solution engineering) on value-selling Developing the scaling of value-focused messaging by championing and improving self-service materials Owning&nbsp; the full lifecycle of a value assessment, including: Gaining sponsorship from senior customer stakeholders Scoping the approach Conducting stakeholder discovery interviews and workshops Presenting recommendations back to customer executives Continuously challenge and refine our team’s value assessment approach, methodology, and tools, and introduce new ideas to make us more successful over time Develop credibility with sales leaders and help grow the business in your operating unit(s) Within 12 months, you’ll make this role your own by: Consistently meet and exceed monthly activity and revenue targets Obtain (solicited and unsolicited) and act upon peer, customer, and leadership feedback Be recognized as a subject matter expert and thought leader at Sprout Identify and begin working on refinement opportunities for your assigned business Continue to expand the value engineering function and help scale it globally&nbsp; Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program&nbsp; We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program: Comprehensive Health &amp; Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents. Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match). Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind. Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest &amp; Recharge days throughout the year. Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family. Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations. Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line. *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including whether you’re located in Zone 1 or Zone 2, as well as relevant experience and skills. In the United States, we have two geographic pay zones. This role’s On Target Earnings (“OTE”) for new hires in each zone are: Zone 1 (New York, California, Washington): $176,000 - $242,000 USD annually Zone 2 (All other US states): $160,000 - $220,000 USD annually OTE is governed by an incentive plan. It is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance. The incentive plan is uncapped. The listed ranges represent the expected earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. OTE is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).&nbsp; For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp; #LI-REMOTE &nbsp;Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Business Value Consultant

Description Sprout Social is looking to hire a Product Marketing Manager II to lead our Release Marketing efforts. This role reports to the Sr. Manager, Product Marketing, and is the perfect hybrid of go-to-market strategy, operational excellence, and high-impact execution. Why join Sprout's Marketing team? At Sprout Social, we don’t just market products—we set the pace for how breakthrough brands connect with the world. This role sits at the center of our innovation engine, connecting the cutting-edge technology our product team builds to the world's most adored brands. As businesses increasingly rely on social data to drive top-level results, our advancements in Agentic AI are creating a major step-change in the industry. As the lead for Release Marketing, you are the architect of how this innovation is perceived by the market. We put our customers at the heart of our strategy, lead with clarity, and measure success by the business results we create. If you’re ready to own your impact and accelerate your career during one of the most exciting chapters in Sprout’s history, this is where you belong. What you’ll do Drive the Strategic Execution of 'Breaking Ground': Act as the end-to-end owner of our quarterly launch program, optimizing the operational framework to scale awareness and product expansion across the portfolio. Master the Release Engine: Own the workflows, processes, and collateral for our product releases, ensuring the entire PMM team is aligned on roadmap processing, release tiering, and GTM documentation. Operationalize the Roadmap: Manage and up-level high-impact resources like our Product Roadmap Deck and the Product Updates webpage to ensure our Revenue teams are always equipped with the latest value-forward stories. Cross-Functional Orchestration: Partner closely with Campaigns, Brand Creative, and R&amp;D to deliver seamless events and collateral that showcase the power of Sprout’s AI-driven platform. Drive Efficiency: Act as the "Product Ops" mind within Marketing, identifying ways to merge workflows (specifically within Jira) and leveraging tech—including AI-driven workflow improvements—to help us work smarter. What you’ll bring The "Execution" Mindset: You are a PMM who loves the project management side of the house. You find genuine satisfaction in making processes smoother and keeping a wide set of stakeholders on track. Strategic Storytelling: While you have an operational mind, you also have a keen eye for positioning. You can translate technical updates into a value-forward narrative that resonates with our audience. Data-Informed Decision Making: You use qualitative and quantitative analysis to measure the success of launches and iterate on future strategies. Collaborative Leadership: You are a reliable partner who leads with empathy and clarity, even when managing tight schedules and complex dependencies The minimum qualifications for this role include: 5+ years of experience in product marketing, marketing operations or growth marketing. 3+ years of experience in a dedicated Product Marketing role with a track record of independent project ownership. Experience in B2B technology marketing (SaaS experience strongly preferred). Demonstrated success in driving go-to-market campaigns with strong project management skills Preferred qualifications for this role include: Strong storytelling skills with the ability to craft and refine narratives. Proficiency in Jira and a passion for workflow automation/AI-driven productivity tools. Experience with video or webinar production (live or pre-recorded) is a major plus. Experience in presentation creation and a high level of comfort using Canva to build or iterate on marketing collateral. How you’ll grow Within 1 month, you’ll plant your roots, including: Attending Sprout Social and Sales onboarding to learn our products, brand positioning, voice, and key messages. Meeting with key stakeholders across Product, Revenue, and Brand Creative to understand current working relationships and release rituals. Getting up to speed on our launch program to help support upcoming release milestones. Within 3 months, you’ll start hitting your stride by: Getting your hands onto our quarterly launch program, helping guide the execution of our next Breaking Ground event. Familiarizing yourself with Sprout’s product strategy, development lifecycle, and current release/launch processes. Within 6 months, you’ll be making a clear impact through: Taking full ownership of the "Breaking Ground" program, establishing a repeatable, high-impact framework that optimizes our launch reach and narrative depth. Standardizing our customer-facing roadmap strategy, ensuring Revenue teams have high-utility, value-forward collateral that is consistently updated and easily accessible. Independently auditing and improving the GTM release engine, partnering with Product Ops to resolve workflow bottlenecks and improve the accuracy of our roadmap documentation. Establishing key performance indicators (KPIs) for release marketing efforts and providing data-driven recommendations to leadership for future GTM investments. Within 12 months, you’ll make this role your own by: Reimagining our launch engine and taking our GTM programs to new levels of creativity and efficiency. Surprising us! Use your unique ideas for AI-driven workflows or process improvements to change how our team works in ways we haven’t considered yet. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program&nbsp; We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program: Comprehensive Health &amp; Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents. Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match). Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind. Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest &amp; Recharge days throughout the year. Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family. Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations. Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line. *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including whether you’re located in Zone 1 or Zone 2, as well as relevant experience and skills. In the United States, we have two geographic pay zones. For this role, the expected base pay ranges for new hires are: Zone 1 (CA, NY, WA): $103,800.00-$142,700.00 USD annually Zone 2 (All other US states): $94,400.00-$128,800.00 USD annually The listed ranges represent earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you need a reasonable accommodation for any part of the employment process, please contact us by email at accommodations@sproutsocial.com and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including requests for accommodation. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Product Marketing Manager II - Release Marketing

Description Sprout Social is looking to hire a Collections Specialist to the Finance team. Why join Sprout’s Finance team? As a member of Sprout’s finance team, you’ll help better position Sprout for future growth while maintaining compliance and integrity at the highest level. No matter your role, everyone on the team has the opportunity to be a part of creating best-in-class processes and practices that can scale with the organization. Our team is unique because we value transparency and direct ownership of responsibilities—meaning, you’ll always have our trust to help contribute to our overall goals and success as a department and organization. What you’ll do Coordinate collection efforts for past due invoices, including outreach, follow-ups, and documentation of all communications and resolutions. Partner with customers and internal teams to resolve billing issues, disputes, and questions, ensuring timely payment and account resolution. Escalate complex collection or billing issues to Collections Management as needed. Complete vendor setup forms and manage onboarding in customer billing portals. Support daily cash application and investigate, resolve, or escalate discrepancies. Maintain accurate records and reporting on collections activity, account status, and cash applications. Provide regular updates on collections performance, risks, and account health. Follow established Collections team processes and ensure compliance with audit and internal standards. What you’ll bring We’re looking for someone who can quickly ramp and make an immediate impact on our collections process. Leveraging your experience in collections and your confidence in communicating with customers, you’ll play a key role in driving timely payments and strengthening customer relationships. You’ll take ownership of your day-to-day responsibilities while collaborating closely with cross-functional partners to ensure an efficient and effective collections cycle. The minimum qualifications for this role include: 2+ years of collection and cash application experience with proven experience utilizing collections tools and strategies. 2+ years experience in a customer service or operational role, using several different software systems in tandem. Strong oral &amp; written communication skills, plus the ability to summarize complex situations for understanding and alignment. Experience with Salesforce. Solid account reconciliation skills. Preferred qualifications for this role include: Experience with Netsuite, Salesforce, Jira, Recurly, and similar software or specialized collections software (HighRadius, Tesorio). High attention to detail and accuracy. Strong problem-solving skills with the ability to identify issues and escalate or seek support to resolve them efficiently. How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout Social’s new hire training and onboarding program alongside other new Sprout team members. In these sessions, you will gain a broad understanding of our products and how your role directly impacts the product, the overall organization, and our customers. Make a plan with your manager to set initial priorities, align on expectations for your role, and learn about Sprout’s collections and billing processes. Have a strong understanding of the Finance team’s goals and key objectives and how your work supports Sprout’s overall business objectives. Get to know your team and begin to build working relationships with co-workers and customers. Within 3 months, you’ll start hitting your stride by: Reaching out to customers that are 60+ days past due. Applying payments and supporting daily cash reconciliation. Begin learning portal management. Build an understanding of the invoicing process and support invoice generation to help maintain an organized and timely cash collection process. Within 6 months, you’ll be making a clear impact through: Supporting successful portal billing for customers. Assisting with collections on accounts that need additional attention. Building strong working relationships across Sprout teams and with customers. Within 12 months, you’ll make this role your own by: Supporting billing portal management processes and helping maintain documentation. Maintaining collections on assigned accounts and contributing to overall cash collection goals. Becoming a reliable point of contact for collections-related questions within your scope. Continuously improving processes and ensuring accurate documentation. Surprise us! Use your unique ideas and abilities to change Sprout in beneficial ways that we haven’t even considered yet. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program&nbsp; We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program: Comprehensive Health &amp; Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents. Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match). Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind. Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest &amp; Recharge days throughout the year. Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family. Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations. Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line. *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including whether you’re located in Zone 1 or Zone 2, as well as relevant experience and skills. In the United States, we have two geographic pay zones. For this role, the expected base pay ranges for new hires are: Zone 1 (New York, California, Washington): $57,200.00 - $78,650.00 USD annually Zone 2 (All other US states): $52,000.00 - $71,500.00 USD annually The listed ranges represent earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).&nbsp; For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp; #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Collections Specialist

Description Sprout Social empowers businesses worldwide to harness the immense power and opportunity of social media in today’s digital-first world. Processing over one billion social messages daily, our platform serves up essential insights and actionable information to over 30,000 brands, informing strategic decisions that drive business growth and innovation, and fostering deeper, authentic connections to their end customers. Our full suite of social media management solutions includes comprehensive publishing and reporting functionality, customer care solutions, influencer marketing, connected workflows, business intelligence, and proprietary agentic AI.&nbsp; What you’ll do Ensure we build, scale, ship, and monitor our AI and Agent platforms reliably, leveraging technologies such as Java, Python, MySQL, OpenSearch, Redis, AWS, and Kubernetes. Integrate generative AI and agentic AI across Sprout’s existing ecosystem and infrastructure, helping define and build frameworks for platform AI enablement.&nbsp; Build with AI and agentic AI in your own work, using tools such as Claude Code.&nbsp; Influence and contribute to technical roadmaps by researching and prototyping emerging AI technologies, frameworks, and state of the art methods. Partner with product managers, designers, applied AI/ML scientists, and other engineers to define requirements and complete feature work. Uphold project quality and planning through meeting deadlines, breaking down work, and ensuring proper testing and monitoring. Contribute to the team’s growth through mentorship, knowledge sharing, and providing feedback on PRs and technical designs. What you’ll bring We’re looking for an experienced and impact oriented engineer to join our team in building great software. If you enjoy working on cutting edge and rapidly changing technology, thinking through secure system design, and want to accelerate building generative AI and Agentic AI features, we’d love to talk with you!&nbsp; The minimum qualifications for this role include: 4+ years of experience designing, developing, and supporting production-grade backend distributed systems or platform services at scale in languages such as Java or Python.&nbsp; 3+ years of experience improving architectural patterns of large-scale software applications.&nbsp; 1+ years of experience driving root-cause analysis and resolving complex architectural and performance bottlenecks across the entire stack.&nbsp; Preferred qualifications for this role include: 1+ years of experience architecting high-throughput, cost-optimized, and scalable systems that power AI-enabled features. 1+ years of experience implementing and leveraging LLM and agent orchestration frameworks (e.g., LangChain4j, LangGraph, CrewAI). Bonus:&nbsp; Experience designing and implementing secure, extensible java MCP architectures. Experience supporting server-driven UI, with the ability to contribute across both platform and web.&nbsp; How you’ll grow Within 1 month, you’ll plant your roots, including: Completing Sprout’s New Hire training program alongside other new Sprout team members. Acclimating to the team's current Mission, Goals, and Objectives along with future product roadmaps. Deploying and making changes to our production systems. Collaborating regularly with the development team to deliver value to our users. Getting regular team feedback on your work through code reviews and pairing. Proactively monitoring the health of our services in production to ensure our customers always have a world-class experience Within 3 months, you’ll start hitting your stride by: Learning, updating, and improving Sprout’s existing AI platform services and frameworks. Being the first line of defense against product outages and bugs while on support duty. Working with your dev team to come up with the MVPs of new features. Within 6 months, you’ll be making a clear impact through: Being “point person” on a project, including writing design documents, coordinating dependencies, and acting as domain owner. Collaborating with product managers, applied AI/ML scientists, and web-engineers to identify opportunities for improving the scalability, reliability, latency, and cost of Sprout’s AI systems.&nbsp; Staying up to date with generative AI, agentic AI, and MCP related technologies and leveraging that knowledge to improve and influence our technical roadmap. Within 12 months, you’ll make this role your own by: Shipping, and making it easier to ship and support, AI Agents and generative AI solutions at Sprout.&nbsp; Owning cross-organizational projects and mentoring other engineers to help them grow. Surprising us! Use your unique ideas and abilities to change your team in beneficial ways. Of course, what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program and&nbsp; employee-led diversity, equity and inclusion initiatives. Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including whether you’re located in Zone 1 or Zone 2, as well as relevant experience and skills. In the United States, we have two geographic pay zones. For this role, the expected base pay ranges for new hires are: Zone 1 (New York, California, Washington): $164,200 - $220,00 USD annually Zone 2 (All other US states): $149,200 - $220,000 USD annually The listed ranges represent earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation). For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp; #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Senior Software Engineer, (AI)

Sprout Social empowers businesses worldwide to harness the immense power and opportunity of social media in today’s digital-first world. Processing over one billion social messages daily, our platform serves up essential insights and actionable information to over 30,000 brands, informing strategic decisions that drive business growth and innovation, and fostering deeper, authentic connections to their end customers. Our full suite of social media management solutions includes comprehensive publishing and reporting functionality, customer care solutions, influencer marketing, connected workflows, business intelligence, and proprietary agentic AI.&nbsp; What you’ll do Ensure we build, scale, ship, and monitor our AI and Agent platforms reliably, leveraging technologies such as Java, Python, MySQL, OpenSearch, Redis, AWS, and Kubernetes. Integrate generative AI and agentic AI across Sprout’s existing ecosystem and infrastructure, helping define and build frameworks for platform AI enablement.&nbsp; Build with AI and agentic AI in your own work, using tools such as Claude Code.&nbsp; Influence and contribute to technical roadmaps by researching and prototyping emerging AI technologies, frameworks, and state of the art methods. Partner with product managers, designers, applied AI/ML scientists, and other engineers to define requirements and complete feature work. Uphold project quality and planning through meeting deadlines, breaking down work, and ensuring proper testing and monitoring. Contribute to the team’s growth through mentorship, knowledge sharing, and providing feedback on PRs and technical designs. What you’ll bring We’re looking for an experienced and impact oriented engineer to join our team in building great software. If you enjoy working on cutting edge and rapidly changing technology, thinking through secure system design, and want to accelerate building generative AI and Agentic AI features, we’d love to talk with you!&nbsp; The minimum qualifications for this role include: 4+ years of experience designing, developing, and supporting production-grade backend distributed systems or platform services at scale in languages such as Java or Python.&nbsp; 3+ years of experience improving architectural patterns of large-scale software applications.&nbsp; 1+ years of experience driving root-cause analysis and resolving complex architectural and performance bottlenecks across the entire stack.&nbsp; Preferred qualifications for this role include: 1+ years of experience architecting high-throughput, cost-optimized, and scalable systems that power AI-enabled features. 1+ years of experience implementing and leveraging LLM and agent orchestration frameworks (e.g., LangChain4j, LangGraph, CrewAI). Bonus:&nbsp; Experience designing and implementing secure, extensible java MCP architectures. Experience supporting server-driven UI, with the ability to contribute across both platform and web.&nbsp; How you’ll grow Within 1 month, you’ll plant your roots, including: Completing Sprout’s New Hire training program alongside other new Sprout team members. Acclimating to the team's current Mission, Goals, and Objectives along with future product roadmaps. Deploying and making changes to our production systems. Collaborating regularly with the development team to deliver value to our users. Getting regular team feedback on your work through code reviews and pairing. Proactively monitoring the health of our services in production to ensure our customers always have a world-class experience Within 3 months, you’ll start hitting your stride by: Learning, updating, and improving Sprout’s existing AI platform services and frameworks. Being the first line of defense against product outages and bugs while on support duty. Working with your dev team to come up with the MVPs of new features. Within 6 months, you’ll be making a clear impact through: Being “point person” on a project, including writing design documents, coordinating dependencies, and acting as domain owner. Collaborating with product managers, applied AI/ML scientists, and web-engineers to identify opportunities for improving the scalability, reliability, latency, and cost of Sprout’s AI systems.&nbsp; Staying up to date with generative AI, agentic AI, and MCP related technologies and leveraging that knowledge to improve and influence our technical roadmap. Within 12 months, you’ll make this role your own by: Shipping, and making it easier to ship and support, AI Agents and generative AI solutions at Sprout.&nbsp; Owning cross-organizational projects and mentoring other engineers to help them grow. Surprising us! Use your unique ideas and abilities to change your team in beneficial ways. Of course, what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits ProgramWe’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders Growing corporate social responsibility program that is driven by the involvement and passion of our team members Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. The base pay range for this role is $130,000 (min) - $195,000 (max) CAD annually.&nbsp; The listed ranges represent earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Candidates for this remote work opportunity must be based in either British Columbia or Ontario. If you are based in another location within Canada, we aren’t able to hire in your location at this time; however, if you’d like to stay in touch with us in case that changes in the future, please apply and we’ll save your application for possible future consideration. #LI-RemoteSprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Description NewsWhip by Sprout Social is looking for a Senior Applied AI/ML Scientist to join its AI, Data and Intelligence Business Unit.&nbsp; Why join NewsWhip by Sprout Social’s Data Science and AI team?&nbsp; Most LLM applications are wrappers around a chat box. Ours aren't.&nbsp; NewsWhip processes the world's news in real time - millions of articles, posts, and signals every day - and turns that firehose into predictive intelligence that journalists, PR leaders, and global brands rely on to make decisions before the news breaks. The interesting problems live everywhere in that pipeline: ambient agents that monitor and enrich content as it flows in, retrieval systems that have to be fast and correct on a corpus that changes by the minute, evaluation frameworks for a domain where hallucination has real-world consequences, and reporting workflows where LLM-generated insights need to stand up to scrutiny by professional analysts. You'll work at the intersection of product, data, and engineering with the autonomy to make architectural decisions and the support of a company that takes AI quality seriously. If you want to build LLM systems that do more than answer questions - systems that reason, retrieve, enrich, and act across one of the most demanding content domains there is — this is the role. What you'll do Build and Ship LLM-Powered Features Architect and deliver production agentic workflows — both ambient (background agents that enrich, monitor, summarise, and surface insights across NewsWhip's data continuously) and interactive (user-facing tool-using agents that respond to journalist and PR analyst queries in real time). Own the design of LLM-powered content enrichments that feed directly into customer reporting, alerts, and intelligence briefings — turning raw news signals into structured, decision-ready outputs. Lead the technical direction for tool-augmented LLM systems, including MCP-compatible services, function-calling patterns, and multi-step reasoning workflows. Make architecture-level decisions about when to use retrieval, when to use agents, when to fine-tune, and when a smaller model or classical NLP approach is the right answer. Define structured prompting standards, output schemas, and reusable patterns that the wider engineering team can build on. Drive Quality, Evaluation, and Observability Set the bar for how NewsWhip evaluates LLM systems — offline benchmarks, online experimentation, regression detection, and human-in-the-loop review. Own guardrails for safety, hallucination reduction, factual grounding, and output consistency in a domain (news and media intelligence) where accuracy is non-negotiable. Build observability into every LLM feature: tracing, cost tracking, latency budgets, quality metrics, and drift monitoring. Make pragmatic trade-offs between model quality, latency, and cost — and be accountable for them. Retrieval, Embeddings, and Semantic Infrastructure Evolve the embedding and semantic search infrastructure that underpins NewsWhip's intelligence layer, including chunking strategies, hybrid search, and re-ranking. Improve retrieval relevance as one component of a broader agentic architecture — not as an end in itself. Lead Technically and Influence Cross-Functionally Partner with Product, and UX&nbsp; to translate ambiguous AI ideas into shipped features customers actually rely on. Lead technical design discussions and represent the AI team in architecture decisions. Raise the bar through code review, mentorship, and writing — help less experienced engineers grow into strong AI practitioners. Stay close to the frontier: evaluate emerging models, frameworks, and techniques and bring the right ones into the stack. What you’ll bring We’re looking for an experienced and highly technical Senior Applied AI/ML Scientist who embraces challenges, practices a growth mindset, and is eager to collaborate with a variety of stakeholders to provide data-driven solutions to business leaders and to NewsWhip’s by Sprout Social customers.&nbsp; Minimum Qualifications 6+ years of experience building and operating production software systems. 2+ years hands-on experience shipping LLM-powered features in real-world applications. Strong backend engineering skills (Python preferred).&nbsp; Experience with several of the following: Large Language Model APIs (OpenAI, Anthropic, open-weight models, etc.) and transformer-based techniques Embedding models and similarity search Vector databases (ChromaDB, Pinecone, Weaviate, etc.) Prompt engineering and structured output techniques LLM evaluation frameworks and automated testing LLMOps practices (monitoring, versioning, observability using Langfuse, Datadog, etc.) Track record of owning a system end-to-end in production, not just contributing to one. Experience making and defending architectural trade-offs (model choice, build vs. buy, latency vs. quality). Experience mentoring engineers or leading technical design reviews. Experience working closely with Product and UX on feature delivery. Preferred Qualifications Bachelor’s in Data Science, Computer Science, Machine Learning, AI, or a related discipline. Experience with AI orchestration frameworks (LangChain, LlamaIndex, LangGraph, etc.). Familiarity with Model Context Protocol (MCP) or tool-calling architectures. Experience building agentic workflows or tool-using systems. Knowledge of semantic search and content retrieval systems. Experience with cloud platforms. Background in media analytics, content intelligence, or large-scale text processing. Experience in startup or high-growth environments. How you’ll grow Within 1 month, you’ll plant your roots, including: Complete onboarding and gain a deep understanding of NewsWhip’s product, data model, and AI roadmap. Meet and learn from assigned onboarding resources. Set clear expectations and goals with your manager. Familiarize yourself with our existing LLM infrastructure, evaluation practices, and vector systems. Ship your first meaningful improvement or feature iteration to production. Become familiar with our existing features, available data, and best practices. Within 3 months, you’ll start hitting your stride by: Take ownership of a core LLM-powered feature or subsystem. Implement measurable improvements to prompt quality, retrieval relevance, or model performance. Contribute to improving our AI evaluation and testing strategy. Lead at least one technical design discussion related to AI architecture. Within 6 months, you’ll be making a clear impact through: Drive the end-to-end delivery of a significant AI feature from concept to production launch. Establish reusable patterns or tooling that improve LLM development velocity and reliability. Demonstrate measurable impact on quality metrics (e.g., reduced hallucination rates, improved relevance, latency, or cost efficiency). Within 12 months, you’ll make this role your own by: Be recognized as a go-to expert for LLM systems and applied AI best practices within the team. Help shape the longer-term AI architecture and technical roadmap. Mentor other engineers on prompt design, evaluation, and AI system reliability. Surprise us - propose and deliver AI innovations that meaningfully change how customers use NewsWhip. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Comprehensive Private Health &amp; Dental: 100% premium coverage for you and your eligible dependents through VHI (Health) and DeCare (Dental). Pension Scheme: We match your pension contributions 1-to-1 up to 6% of your salary. Life &amp; Disability Insurance: 100% paid-for life cover and disability insurance for your peace of mind. Generous Paid Time Off: 25 days of leave, plus all public holidays and additional company-wide Rest &amp; Recharge days. Paid Parental Leave: We support all growing families with 26 weeks of full pay for birthing parents and 16 weeks of full pay for non-birthing parents.&nbsp; Family &amp; Care Support: Access to subsidized child/eldercare through Care.com. Premium Mental Health Support: Full access to Modern Health for you and your dependents, including free coaching, therapy sessions, and digital wellness resources. Lifestyle Spending Account (LSA): An annual $700 USD fund to spend on your physical, mental, and financial well-being. Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. Dublin Office Perks: A €18 daily lunch stipend (via Deliveroo) when you work from our Dublin office. Commuter Savings: Access to the Tax Saver Commuter/Cycle to Work scheme for tax savings. Charitable Giving: A company match for your donations to eligible organizations. *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. &nbsp; Whenever possible, we want to provide team members the flexibility to work in the location that makes the most sense for them. If you prefer an office setting, this role may be based in our Dublin location. If you prefer to work remotely from another location within Ireland, we will accommodate you as best as possible.&nbsp; If you are based in another location within EMEA, we aren’t able to hire in your location at this time. &nbsp; #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Sr. Applied AI/ML Scientist

Description Sprout Social is looking to hire a Senior Director, FP&amp;A (GTM) to join the Finance team. This is a senior leadership role at the center of Sprout’s go-to-market financial strategy, responsible for driving rigorous planning, executive-level insight, and scalable processes across a large and complex business. Why join Sprout’s Finance team? As a member of Sprout’s Finance team, you’ll help position Sprout for continued growth while maintaining the highest standards of financial rigor and operational excellence. Our team plays a critical role in shaping company strategy, partnering closely with executive leadership to guide investment decisions and drive sustainable growth. We value transparency, ownership, and thoughtful collaboration—meaning you’ll have both the autonomy and support to build scalable processes, influence key business outcomes, and lead through complexity. This is a high-visibility role with direct exposure to the company’s most senior leaders and the opportunity to shape how Sprout grows. What you’ll do Own the financial strategy, planning, and performance management for Sprout’s go-to-market (GTM) organization—including Sales, Customer Success, and Support—with scope expected to evolve as the business grows Lead top-line forecasting, including ARR, revenue, and RPO, ensuring accuracy, rigor, and alignment with company objectives Own customer count and ARR reporting, including the metrics that contribute to external disclosures, ensuring accuracy and integrity at all times Drive annual planning for the GTM organization, partnering closely with Finance leadership to align GTM priorities with company-wide strategy; co-lead long-range planning with Corporate FP&amp;A Serve as a strategic finance partner to the CRO, SVP of Customer Experience, and VP of Revenue Operations—influencing decision-making across growth, efficiency, and resource allocation Oversee forecasting, budgeting, and management of GTM spend (~$150M), including commissions modeling, ROI analysis, and headcount and capacity planning Anticipate business trends, risks, and opportunities before they surface—proactively framing scenarios, stress-testing assumptions, and preparing executive stakeholders for high-stakes conversations ahead of the curve Own and evolve KPI reporting and executive-level insights, translating complex financial data into clear, compelling narratives that drive decisions at the highest levels of the organization Build, lead, and scale a high-performing FP&amp;A team—establishing the structure, processes, and talent to support a growing and evolving organization Champion the development of scalable financial models, systems, and processes, leveraging automation and AI to improve forecasting accuracy, reporting efficiency, and decision support Partner cross-functionally with Accounting, Data, and Business Operations to ensure alignment across financial, operational, and strategic planning What you’ll bring You are a strategic finance leader with deep experience supporting go-to-market organizations in a SaaS environment. You bring a rare combination of analytical rigor, executive presence, and operational discipline—and you know what “good” looks like because you’ve built and worked within best-in-class FP&amp;A functions. You thrive when you can shape strategy, drive processes, and lead teams through complexity and change. The minimum qualifications for this role include: 12+ years of FP&amp;A experience, with significant experience supporting GTM or Sales functions in a SaaS or subscription-based business; exceptional candidates with 8–9 years of highly relevant experience will be considered 5+ years of people management experience, including building, developing, and scaling high-performing finance teams Proven track record of owning top-line forecasting, including ARR, revenue, and key SaaS operating metrics Experience partnering directly with executive leadership (C-suite and VP-level) to influence investment decisions, resource allocation, and strategic planning Demonstrated ownership of large, complex budgets across multiple GTM functions, including commissions modeling and headcount planning Exceptional communication skills—you can translate complex financial analysis into clear executive narratives, and you prepare leaders for high-stakes conversations before they happen, not after Strong operational and process discipline: you build rigorous, repeatable processes and hold yourself and your team to a high standard of accuracy and accountability Strong financial modeling and analytical skills, with the ability to move between the details and the strategic picture Preferred qualifications for this role include: Experience contributing to external reporting requirements for public companies, including ownership of key operating metrics Strong familiarity with FP&amp;A tools (e.g., Pigment, Anaplan, Adaptive) and financial systems (e.g., NetSuite, Coupa) Experience driving process transformation, automation, or AI-enabled forecasting and reporting Background in high-growth SaaS or technology companies, ideally with exposure to multiple planning cycles and periods of organizational change How you’ll grow Within 1 month, you’ll plant your roots, including: Build relationships with Finance leadership, GTM executives, and key cross-functional partners Develop a deep understanding of Sprout’s business model, GTM strategy, and financial drivers Assess existing forecasting models, reporting frameworks, and planning processes, and identify the highest-leverage opportunities for improvement Within 3 months, you’ll start hitting your stride by: Taking full ownership of GTM forecasting and establishing a consistent, scalable planning cadence Building trust as a strategic partner to executive stakeholders across the GTM organization Driving early improvements to forecasting accuracy, reporting clarity, and executive decision support Demonstrating the ability to anticipate questions, frame risks proactively, and bring your business partners the analysis they need before they ask Within 6 months, you’ll be making a clear impact through: Leading improvements to planning, forecasting, and KPI reporting processes at scale Influencing GTM investment strategy through data-driven insights and scenario modeling Beginning to evolve team structure and capabilities to meet growing business needs Establishing yourself as an indispensable partner to the CRO and other GTM leaders Within 12 months, you’ll make this role your own by: Leading GTM financial strategy through annual and long-range planning cycles Building a best-in-class GTM FP&amp;A function that operates with rigor, agility, and a strong point of view Establishing yourself as a key strategic partner to executive leadership and a driver of company-wide financial performance Developing your team and creating a culture of ownership, high standards, and continuous improvement Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program&nbsp; We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program: Comprehensive Health &amp; Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents. Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match). Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind. Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest &amp; Recharge days throughout the year. Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family. Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations. Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line. *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Our salary ranges reflect the expected earning potential for this role. Individual pay is based on geographic zone, relevant experience, and skills. Our current hiring range for this role: $200,000.00 – $255,000.00 annually. Offers are made within this range, with opportunities to grow within the broader band based on performance and impact. We share both our current hiring range and our broader geographic salary bands to provide transparency into our compensation philosophy. This ensures you understand not only your starting potential but also the long-term growth potential available as you progress in your role. We have two geographic pay zones in the United States: Zone 1 (New York, California, Washington): $220,000.00 – $330,000.00 Zone 2 (All other US states): $200,000.00 – $300,000.00 These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you need a reasonable accommodation for any part of the employment process, please contact us by email at accommodations@sproutsocial.com and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including requests for accommodation. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Senior Director, Financial Planning and Analysis (GTM)

Description Sprout Social is looking to hire a Senior Finance Manager, Corporate and G&amp;A, for the Finance team. Why join Sprout’s Finance team? At Sprout Social, our Finance team powers the strategy behind helping leading brands unlock the value of social intelligence. We act as the company’s fiscal backbone—equipping leaders with insights to make smart decisions, while delivering a seamless experience for customers and meeting the demands of a dynamic public company. You'll join a collaborative team grounded in accuracy and operational excellence, where your work directly impacts Sprout's success. We foster a culture of high standards and continuous learning, giving you the opportunity to grow your expertise while making meaningful contributions. What you’ll do Lead company-wide financial planning processes, including annual operating planning, long-range planning (LRP), rolling forecasts, and executive consolidations across the business. Champion strategic financial partnership across Sprout’s G&amp;A leadership team—including People, Legal, IT, and Corporate functions—to steer critical investment decisions and maximize operational trade-offs. Architect and optimize corporate financial models, SaaS operating metrics, headcount planning frameworks, and executive reporting to support data-driven decision-making. Spearhead forecast rigor and operational discipline through proactive variance analysis, scenario planning, and actionable insights into company performance drivers. Direct and govern total-company payroll, tax, benefits, and macro-level merit/promo guidance allocation assumptions in close alignment with the Total Rewards team. Cultivate key partnerships with Accounting, Procurement, Total Rewards, and business leaders that transform spend management, unlock workforce planning efficiencies, and deliver transparent financial visibility. Author executive-ready narratives and presentations that translate complex financial and operational data into clear business recommendations. Champion analytical excellence, scalable planning processes, and best practices across the broader FP&amp;A organization, acting as a key driver of team initiatives. What you’ll bring You are a highly analytical and strategic finance leader who thrives in fast-paced SaaS environments and enjoys operating at both the corporate and business-partnering levels. You bring strong financial modeling capabilities, executive presence, and the ability to influence cross-functional leaders through data-driven storytelling and thoughtful partnership. You are equally comfortable designing scalable systems, mentoring teams, steering a team through complex financial project workflows, and dissecting operational details to improve forecasting accuracy, financial visibility, and business performance. The minimum qualifications for this role include: 8+ years of progressive experience in FP&amp;A, strategic finance, or corporate finance roles, ideally within high-growth SaaS organizations. Strong expertise in corporate financial planning processes, including annual planning, rolling forecasts, long-range planning, and executive consolidations. Advanced financial modeling and analytical capabilities with a deep understanding of SaaS unit economics, headcount planning, and operating performance metrics. Proven experience partnering directly with senior business leaders to influence investment decisions, drive accountability, and deliver actionable financial insights. Excellent communication and executive storytelling skills, with the ability to synthesize complex financial data into clear recommendations for leadership audiences. Preferred qualifications for this role include: Demonstrated experience leading high-impact finance initiatives while mentoring, developing, and elevating the capabilities of analysts and team members. Experience partnering with G&amp;A organizations such as People, Legal, IT, or Corporate Operations as a dedicated finance business partner. Hands-on experience with enterprise planning platforms such as Pigment, Anaplan, or Adaptive Planning, including workflow automation and dashboarding. Familiarity with finance and HR systems, including TeamOhana, NetSuite, Workday, and Coupa. Strong understanding of SaaS operating metrics, including Rule of 40, CAC Payback, Magic Number, and LTV. Demonstrated ability to balance collaborative partnership with strategic influence and constructive challenge in fast-paced environments. How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout Social’s new hire training &amp; onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization. Partner with your manager to align on early priorities, define success in the role, establish career growth goals, and build a strategic command of Sprout’s financial planning processes, systems architecture, and operating rhythms&nbsp;&nbsp; Deconstructing existing forecasting models, reporting frameworks, and key SaaS performance metrics used by leadership. Assessing Pigment, TeamOhana, and the broader planning ecosystem to understand current workflows and opportunities for optimization. Within 3 months, you’ll start hitting your stride by: Building and enhancing partnerships across G&amp;A support functions.&nbsp; Advancing corporate consolidations, executive reporting, and planning cycles. Delivering proactive financial insights and recommendations to functional leaders to improve decision-making and forecasting accuracy. Mastering Pigment and identifying opportunities to streamline manual workflows and improve planning and forecasting automation. Within 6 months, you’ll be making a clear impact through: Leading key components of annual planning, rolling forecasts, and long-range planning processes with confidence and accuracy. Driving measurable improvements in forecast rigor, reporting efficiency, and executive visibility into company performance. Catalyzing scalable planning processes, dashboard enhancements, and improved systems connectivity across finance tools. Within 12 months, you’ll make this role your own by: Operating as a core leader within the Corporate FP&amp;A organization, influencing company-wide financial strategy and planning decisions. Orchestrating continuous improvement initiatives in Pigment that modernize planning infrastructure and reduce reliance on manual reporting processes. Defining the future evolution of Sprout’s financial planning ecosystem and operational governance standards. Elevating the quality, scalability, and strategic impact of finance business partnering across the organization. Of course, what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Comprehensive Health &amp; Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents. Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match). Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind. Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest &amp; Recharge days throughout the year. Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family. Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations. Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line. Office Environment: Beautiful, convenient, and state-of-the-art offices in Chicago’s Loop and downtown Seattle *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. Our salary ranges reflect the expected earning potential for this role. Individual pay is based on geographic zone, relevant experience, and skills. Our current hiring range for this role: $132,000.00 – $180,300.00 annually. Offers are made within this range, with opportunities to grow within the broader band based on performance and impact. We share both our current hiring range and our broader geographic salary bands to provide transparency into our compensation philosophy. This ensures you understand not only your starting potential but also the long-term growth potential available as you progress in your role. We have two geographic pay zones in the United States: Zone 1 (New York, California, Washington): $145,200.00 – $199,650.00 Zone 2 (All other US states): $132,000.00 – $181,500.00 These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).&nbsp; For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Senior Finance Manager, Corporate and G&A

Description Sprout Social is seeking an experienced and visionary Principal Product Manager to drive the strategy, execution, and launch of key artificial intelligence features, expanding the capabilities of Sprout’s agentic AI, Trellis. The Principal PM will work with a high degree of autonomy, serving as the deep domain expert for their focus area, driving experimentation, and fostering a culture of rapid iteration. This role is critical to Sprout’s transformation into a proactive social intelligence platform.&nbsp; Why join Sprout’s Product team? Sprout empowers businesses worldwide to harness the immense power and opportunity of social media in today’s digital-first world. Processing over one billion social messages daily, our platform serves up essential insights and actionable information to over 30,000 brands, informing strategic decisions that drive business growth and innovation, and fostering deeper, authentic connections to their end customers. This is an exciting opportunity for a leader on the cutting edge of AI to drive transformative change and unlock new possibilities for the biggest brands.&nbsp; Our Product team operates at the intersection of strategy, innovation, customer value, and go-to-market collaboration. As part of the broader R&amp;D organization, our team collaborates closely with Engineering, Product Design, and Go-to-Market (GTM) teams to create impactful experiences for customers while driving measurable business outcomes. Not only will you set the vision for the core Trellis experience of chat and studio (working with the VP of product), but you’ll play a pivotal role in the evolution of our overall product management practices and shaping a best-in-class product organization with a culture of operational excellence. Join other empathetic and visionary leaders on our product leadership team who help each other grow and learn while we guide and inspire our teams to deliver world-class products.&nbsp; What you’ll do Define and evangelize a high-impact roadmap for Trellis Chat and Trellis Studio that translates customer needs into intuitive agentic workflows ensuring Trellis solves key customer pain points and drives ROI. Lead high-stakes, platform-wide initiatives by identifying integration points across the Sprout portfolio, enabling customers to achieve sophisticated outcomes with minimal effort through seamless agentic assistance. Partner deeply with cross-functional teams to develop our Trellis skills ecosystem. Serve as the primary subject matter expert for Trellis within the product org, maintaining a constant feedback loop with customers. Act as the connective tissue between GTM, Design, and Engineering to ensure that features are not only technically sound but also commercially viable and intuitively designed. Elevate the product organization’s collective AI literacy by mentoring peer PMs, sharing best practices, and helping shape the internal standards for building and shipping intelligent products. Stay at the forefront of AI trends and the competitor landscape.&nbsp; Drive the execution of "best-in-class" product delivery, balancing the urgency of immediate customer needs with the long-term scalability and innovation of our AI core. What you’ll bring We’re looking for an entrepreneurial and visionary product manager to help our company invest in the right capabilities to drive growth of Trellis. If you can inspire and align product teams to innovate and solve hard problems, and push them to learn from and teach each other, we'd love to talk with you! 10+ years of PM experience in platform or AI roles in a B2B product-driven SaaS environment. Experience building agentic solutions within a b2b SaaS environment. Proven success leading initiatives in a multi-product portfolio company. Experience collaborating closely with product, design, engineering, and GTM leaders to deliver cohesive solutions. How you’ll grow Within 1 month, you’ll plant your roots, including: Completing Sprout Social’s new hire training &amp; onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization. Learning the current state of AI at Sprout, along with future product and technical roadmaps. Diving into our products to learn about what makes our software unique and why customers love our products. Beginning to understand the capabilities and limitations of our AI and data platforms Establishing relationships with other product, engineering, design and revenue leaders and identifying areas of opportunity. Get hands-on with Sprout’s products, experiencing them from the customer’s perspective. Within 3 months, you’ll start hitting your stride by: Partnering with senior AI leadership to define key success metrics for your role and teams and how you will measure against them. Participate in architectural discussions and decisions, asking the right questions to guide your team to successful outcomes. Participating in planning and roadmap processes and helping to shape the product roadmap for long-term success. Within 6 months, you’ll be making a clear impact through: Owning the Trellis chat &amp; Studio roadmap and delivering measurable results on key strategic initiatives. Identify key opportunities to improve cross-team collaboration and alignment. Evangelizing our AI product vision with internal and external stakeholders. Stepping up as a leader to share best practices across the Product organization and help others grow from your experiences. Becoming an expert in our approach to AI and to confidently speak to ever-changing trends, new product features and platform enhancements to internal and external stakeholders Within 12 months, you’ll make this role your own by: Consistently meeting and exceeding established performance targets. Obtaining (solicited and unsolicited) and acting upon peer, customer, and leadership feedback. Continue to evolve Sprout’s product culture, shaping the next generation of product leaders. Being recognized as a subject matter expert and leader of Trellis at Sprout. Surprise us! Use your unique ideas and abilities to change AI and our analytical capabilities in Sprout in beneficial ways that we haven’t even considered yet! Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program&nbsp; We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program: Comprehensive Health &amp; Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents. Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match). Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind. Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest &amp; Recharge days throughout the year. Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family. Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations. Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line. *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including whether you’re located in Zone 1 or Zone 2, as well as relevant experience and skills. In the United States, we have two geographic pay zones. For this role, the expected base pay ranges for new hires are: Zone 1 (New York, California, Washington): $232,300 - $319,440 USD annually Zone 2 (All other US states): $211,200- $290,400 USD annually The listed ranges represent earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).&nbsp; For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp; #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Principal Product Manager - Trellis

Description Sprout Social is looking for a Chief of Staff to partner with our R&amp;D leaders (Product, Engineering, and Design) to turn strategy into motion. Reporting to the CPO and supporting both the CPO and CTO, you will hold a high-visibility, high-leverage position at the intersection of strategy and execution. You’ll shape how a category-leading Social Intelligence company builds and scales for the world's most forward-thinking social media practitioners. Why join Sprout's R&amp;D team? R&amp;D is Sprout’s single largest investment area and the engine of our growth. As Chief of Staff, you’ll help senior leaders run this complex organization with the speed and clarity expected by our shareholders. We value transparency and ownership, offering the autonomy to build scalable, AI-forward operating systems. This role provides a rare seat with direct exposure to executive leadership and the opportunity to influence the decisions shaping our roadmap. What you’ll do Serve as a trusted advisor and thought partner to both the CPO and CTO, shaping the R&amp;D leadership agenda and preparing them for board and executive interactions. Lead the operational teams managing the R&amp;D operating cadence (meetings, reviews, and quarterly planning) and drive the tracking, reporting, and alignment of R&amp;D OKRs with company strategy.. Act as the first line of judgment on escalations and meeting requests—triaging what requires direct leadership attention versus what can be resolved async. Build and maintain the R&amp;D operational dashboard, translating data on delivery velocity, capacity, and headcount into clear narratives that drive decisions. Lead high-priority, ambiguous initiatives (e.g., org design or AI-operating-model buildouts) across the R&amp;D portfolio. Serve as the primary POC and partner for FP&amp;A, leading overall budget governance across Engineering, Product, and Design. Surface trade-offs by bringing options, costs, and recommendations to the CPO and CTO to make prioritization calls highly visible. Partner with People and Finance on the joint R&amp;D hiring plan, capacity model, and senior onboarding. Draft and own key R&amp;D communications, ensuring a consistent voice across executive memos and board content. What you'll bring You are a strategic operator who thrives at the seam of product and engineering. You bring a rare combination of analytical rigor, executive presence, and operational discipline, and you know what "good" looks like because you've built and worked within high-performing R&amp;D organizations. You can hold the trust of two principals at once, influence without formal authority, and move fluidly between the details and the strategic picture. You build processes where none exists and simplify and streamline to increase efficiency. You also possess a high emotional intelligence and discretion, with the judgment to navigate sensitive issues and competing priorities. The minimum qualifications for this role include: 12+ years of experience spanning strategy, operations, management consulting, product management, or a prior Chief of Staff role, ideally within a high-growth or public B2B SaaS company 5+ years of direct people management experience Deep fluency in how R&amp;D organizations operate — the product development lifecycle, product, design, and engineering org structures, capacity planning, and the relationship between roadmap, resourcing, and business outcomes. You don't need to have been an engineer, but you do need to read an architecture diagram, a capacity model, and a P&amp;L with confidence A proven track record of influencing VP-, SVP-, and C-level leaders without owning the org chart Exceptional written and verbal communication — you can draft board materials and present to senior leaders, framing complex topics clearly and proactively Strong operational and analytical rigor: you build repeatable processes and hold yourself to a high standard of accuracy and accountability Preferred qualifications for this role include: Experience supporting a combined Product and Engineering (or R&amp;D) organization, or reporting into a CPO, CTO, or CPTO Background in high-growth SaaS or technology companies, ideally with exposure to multiple planning cycles and periods of organizational change Familiarity with the tooling of modern R&amp;D operations — OKR and planning systems, roadmapping tools, and delivery/velocity analytics What this role is not: To set clear expectations: this is not a senior Technical Program Manager or Engineering Manager role, and it is not an Executive Business Partner role. How you'll grow Within 1 month, you'll plant your roots, including: Build trust and working rhythms with both the CPO and CTO, and relationships across the R&amp;D leadership team and key cross-functional partners Develop a deep understanding of Sprout's business model, product strategy, and R&amp;D operating model Diagnose the current state of the R&amp;D operating cadence, OKRs, and reporting, and identify the highest-leverage opportunities to improve Within 3 months, you'll start hitting your stride by: Standing up a single, unified R&amp;D operating cadence and OKR ledger jointly owned by the CPO and CTO Documenting a clear decision-rights framework so it's always evident which principal owns which class of decision Establishing yourself as a trusted thought partner to both principals and a reliable connection point for cross-functional leaders Within 6 months, you'll be making a clear impact through: Delivering multiple cross-cutting strategic initiative end-to-end Running a crisp quarterly business review and a maturing R&amp;D operating review that leadership relies on Demonstrably recovering time and focus for both the CPO and CTO, and surfacing trade-offs early enough to keep priorities aligned Within 12 months, you'll make this role your own by: Operating as an indispensable partner to the R&amp;D leadership team through full annual and quarterly planning cycles Owning the R&amp;D operating system end-to-end, with rigor, agility, and a strong point of view Building a track record that positions you for your next leadership step at Sprout Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program&nbsp; We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program: Comprehensive Health &amp; Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents. Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match). Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind. Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest &amp; Recharge days throughout the year. Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family. Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations. Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line. *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Our salary ranges reflect the expected earning potential for this role. Individual pay is based on geographic zone, relevant experience, and skills. Our current hiring range for this role: $216,000.00 – $300,000.00 annually. Offers are made within this range, with opportunities to grow within the broader band based on performance and impact. We share both our current hiring range and our broader geographic salary bands to provide transparency into our compensation philosophy. This ensures you understand not only your starting potential but also the long-term growth potential available as you progress in your role. We have two geographic pay zones in the United States: Zone 1 (New York, California, Washington): $237,000.00 – $356,000.00 Zone 2 (All other US states): $216,000.00 – $324,000.00 These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you need a reasonable accommodation for any part of the employment process, please contact us by email at accommodations@sproutsocial.com and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including requests for accommodation. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Chief of Staff, R&D

Description
Sprout Social is looking to hire a Website and Growth Strategy Manager to the Marketing team. This role sits within the Website Strategy Team and serves as a key strategic leader bridging Marketing and the Growth Product organization. You will define and drive the strategy for connecting website acquisition to product activation, shaping a seamless, data-driven user journey that supports Sprout’s transition to a Product-Led Growth (PLG) model.
Why join Sprout's Marketing team?
At Sprout Social, we don’t just market products—we set the pace for how breakthrough brands connect with the world. We are social intelligence powering the future of customer connection, and our Marketing team is a driving force behind turning that vision into reality. We put our customers at the heart of our strategy to drive market leadership, generate demand and increase customer retention, all in close partnership with our Sales and CX teams. We lead with clarity, act with speed and measure success by the business results we create. Here, you’ll have the freedom to test bold ideas, learn fast and shape the future—not only for Sprout, but for the global brands we empower. If you’re ready to set the bar higher, own your impact and accelerate your career, this is where you belong.
What you’ll do
<ul>
<li>Cross-Functional Leadership: Act as the primary conduit between Marketing and Growth Product, aligning strategies, priorities, and execution across teams.</li>
<li>Web-to-Product Strategy Ownership: Define and drive the strategy for critical handoff moments from website to product, including segmentation, routing, and conversion optimization ensuring a cohesive visual and user experience (UX) framework across public-facing web properties and the in-app onboarding environment.</li>
<li>Data &amp; Platform Strategy: Lead the vision for integrating marketing intent data with product usage data, enabling a unified view of the customer and powering personalization.</li>
<li>Self-Service &amp; Segmentation Strategy: Architect scalable web pathways for different buyer segments, balancing self-service growth with enterprise routing.</li>
<li>Lifecycle Strategy Partnership: Define segmentation and behavioral frameworks that power lifecycle marketing and in-product experiences.</li>
<li>Full-Funnel Impact Ownership: Establish and drive reporting frameworks that connect upstream acquisition to downstream activation, PQLs, and revenue impact.</li>
</ul>
What you’ll bring
The minimum qualifications for this role include:
<ul>
<li>6+ years of experience in Digital Marketing, Product Marketing, or Growth within B2B SaaS.</li>
<li>Proven experience owning strategy in a Product-Led Growth (PLG) or self-service growth environment.</li>
<li>Strong technical fluency across marketing, product, and data platforms (e.g., AEP, Adobe CJA/Target, Salesforce, MixPanel, Pendo, Redshift)</li>
<li>Demonstrated ability to influence and align cross-functional stakeholders at multiple levels.</li>
<li>Track record of driving measurable impact across complex, multi-stage funnels.</li>
</ul>
Preferred qualifications for this role include:
<ul>
<li>Deep expertise in architecting and optimizing "Plan Picker" logic, dynamic B2B pricing pages, stepped sign-up flows, and self-service routing models.</li>
<li>Familiarity with defining data requirements, field mapping, or data schemas to pass web intent/marketing data into corporate data warehouses.</li>
<li>Proven track record of leveraging account-based intent data (e.g., 6sense, ZoomInfo) to build real-time website personalization and automated, behavioral-led journeys.</li>
<li>Experience collaborating closely with UI/UX designers and product squads to maintain a unified design language and frictionless user experience across web properties and in-app environments.</li>
</ul>
How you’ll grow
Within 1 Month: Diagnose &amp; Align
<ul>
<li>Build relationships with Marketing, Product, and other key cross-functional partners.</li>
<li>Assess the current web-to-product ecosystem and identify key gaps.</li>
<li>Align stakeholders on priorities and success metrics.</li>
</ul>
Within 3 Months: Define Strategy &amp; Deliver Early Wins
<ul>
<li>Establish target-state strategy for web-to-product experience.</li>
<li>Launch high-impact experiments and initial integration improvements.</li>
</ul>
Within 6 Months: Drive System-Level Change
<ul>
<li>Implement unified data and segmentation frameworks.</li>
<li>Deliver measurable improvements in activation and conversion.</li>
</ul>
Within 12 Months: Scale &amp; Influence
<ul>
<li>Establish scalable personalization and growth systems.</li>
<li>Act as a strategic leader influencing PLG direction across Marketing and Product.</li>
</ul>
Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.
Our Benefits Program&nbsp;
We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program:
<ul>
<li>Comprehensive Health &amp; Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents.</li>
<li>Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources.</li>
<li>Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match).</li>
<li>Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind.</li>
<li>Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest &amp; Recharge days throughout the year.</li>
<li>Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family.</li>
<li>Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being.</li>
<li>Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet.</li>
<li>Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations.</li>
<li>Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line.</li>
</ul>
*This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits.
Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.
Our salary ranges reflect the expected earning potential for this role. Individual pay is based on geographic zone, relevant experience, and skills.
Our current hiring range for this role: $108,400.00 – $135,000.00 annually. Offers are made within this range, with opportunities to grow within the broader band based on performance and impact.
We share both our current hiring range and our broader geographic salary bands to provide transparency into our compensation philosophy. This ensures you understand not only your starting potential but also the long-term growth potential available as you progress in your role.
We have two geographic pay zones in the United States:
Zone 1 (New York, California, Washington): $119,300.00 – $178,900.00
Zone 2 (All other US states): $108,400.00 – $162,600.00
These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.
Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest <a href="https://sproutsocial.com/careers/diversity/">DEI Report</a>.
If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).&nbsp;
For more information about our commitment to equal employment opportunity, please click here (1) <a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf">Equal Opportunity Employment Poster</a> and (2) <a href="https://media.sproutsocial.com/uploads/EEO_AAP_Policy_Statement.pdf">Sprout Social's Affirmative Action Statement</a>.&nbsp;
Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp;
#LI-REMOTE<div class="content-conclusion">Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review <a href="https://media.sproutsocial.com/uploads/Sprout-Social-Global-Applicant-Privacy-Notice.pdf" target="_blank">Sprout's Global Applicant Privacy Notice</a>.&nbsp;
<div>&nbsp;</div></div>

Website and Growth Strategy Manager

<h3>Description</h3>
Sprout Social is looking to hire a Director of GTM Systems and Applied AI to lead our Revenue Operations systems function. In this role, you will lead a team to own the non-Salesforce tech stack and drive our GTM AI roadmap, engineering, and Center of Excellence governance. This is a hands-on-keyboard leadership role; you will personally build and prototype AI workflows alongside your engineers, rather than just directing them.
<h3>Why join Sprout’s Revenue Operations team?</h3>
At Sprout Social, our Sales and Customer Experience team is the driving force behind how today’s most innovative brands use Sprout to power the future of customer connection. We sell and support the leading social intelligence platform for businesses, helping organisations unlock the full value of social data to drive strategic decisions. Through powerful social intelligence and trusted partnership, we enable teams to build authentic relationships and drive meaningful business impact.
As the strategic engine of our go-to-market organization, Revenue Operations builds the infrastructure that turns data into action. We specialize in architecting world-class processes and delivering the operational clarity that allows our teams to move with speed, anticipate market shifts, and optimize the entire customer lifecycle for sustainable growth.
In this role, you will collaborate with the brightest minds in the industry to support global giants like Salesforce, Airbnb, and Equifax. Just as importantly, we believe in the power of our people. You’ll find a culture that honors your ambition, encourages you to explore new horizons, and provides the framework for you to build a career that matters. If you’re ready to champion innovation and accelerate your impact, this is where you can do your best work.
<h3>What you’ll do</h3>
<ul>
<li>Own the GTM Tech Stack: Manage the architecture, configuration, and governance of all non-Salesforce platforms (Outreach, Gong, ZoomInfo, Fullcast, Openprise, etc.).</li>
<li>Drive Salesforce Strategy: Serve as the GTM business owner for CRM requirements; partner tightly with IT to prioritize the RevOps backlog and keep Salesforce aligned with revenue operations.</li>
<li>Lead and contribute to the&nbsp; GTM AI Roadmap &amp; COE: Direct GTM AI Engineers building custom workflows; establish the Center of Excellence (COE) standards for AI governance, UAT, and build vs. buy decisions.</li>
<li>Build &amp; Prototype: Take a hands-on role in developing and launching AI workflows, automations, and integrations - writing requirements, prototyping in agent frameworks, and getting into the API/data weeds when needed.</li>
<li>Govern Data Quality: Maintain system integrations, routing, and enrichment workflows to ensure clean, reliable data across the full stack in partnership with the Data/BI and IT teams.</li>
<li>Optimize &amp; Consolidate Tooling: Run a structured system intake model with clear SLAs, and strategically consolidate redundant software to build a leaner tech stack.</li>
<li>Champion Team Leadership: Lead, unblock, and develop a high-performing team (GTM AI Engineers, Business Analyst, and GTM Systems Admin).</li>
</ul>
<h3>What you’ll bring</h3>
Sprout Social is looking for a technically credible, highly analytical, and strategic people leader who stays close to the work. You should have the technical fluency to challenge engineers on architecture, make sharp build/buy/integrate decisions, and get into the weeds when the situation calls for it.
The minimum qualifications for this role include:
<ul>
<li>7+ years in GTM systems, sales operations, or revenue operations, with meaningful time both owning systems hands-on and leading technical teams.</li>
<li>Experience managing technical ICs (engineers, analysts, or systems specialists) and providing meaningful technical direction.</li>
<li>Strong Salesforce fluency as a business stakeholder and power user with the ability to write clear requirements and evaluate technical tradeoffs.</li>
<li>Experience managing or partnering with an IT or technical team as the business owner of a shared system.</li>
<li>Direct hands-on experience with two or more of our core stack: Claude, Gong, ZoomInfo, Lusha, Cognism, LeanData, Openprise, or Fullcast.</li>
<li>Technical fluency to direct AI engineers credibly (understanding CRM data models, enrichment architecture, API integrations, and custom builds vs. integration platforms).</li>
<li>Demonstrated track record of deploying AI or automation in a GTM context, shipping workflows revenue teams actually use.</li>
<li>Strong data orientation with an understanding of data design, reliability, and governance standards.</li>
</ul>
Preferred qualifications for this role include:
<ul>
<li>Familiarity with agent frameworks or platforms (Claude Agent SDK, n8n, Vercel AI SDK).</li>
<li>Hands-on experience with Fullcast and/or Openprise.</li>
<li>Proven track record of driving software stack consolidation in B2B SaaS.</li>
<li>Experience with Marketing Automation (Marketo, HubSpot) and lead lifecycle design.</li>
<li>Direct hands-on experience with Salesforce CPQ or Revenue Cloud.</li>
<li>Familiarity mapping sales methodologies (MEDDPICC) into CRM field design.</li>
</ul>
How you’ll grow
Within 1 month, you’ll plant your roots, including:
<ul>
<li>Complete Sprout Social’s new hire training &amp; onboarding program alongside other new Sprout team members to gain a broader understanding of our products and organization.</li>
<li>Build deep relationships with your direct reports, the VP of RevOps, and key GTM stakeholders.</li>
<li>Map the current stack state, integration gaps, and data quality debt.</li>
<li>Align with the VP of RevOps on GTM AI roadmap priorities and sequencing.</li>
<li>Personally prototype and ship at least one production AI workflow.</li>
</ul>
Within 3 months, you’ll start hitting your stride by:
<ul>
<li>Publishing a formalized GTM AI roadmap with clearly sequenced priorities.</li>
<li>Defining and launching the AI COE operating model, including intake processes, UAT standards, and clear "ship criteria."</li>
<li>Ensuring the IT partnership is running smoothly at the working level via your team's Business Analyst.</li>
</ul>
Within 6 months, you’ll be making a clear impact through:
<ul>
<li>Successfully deploying multiple AI workflows into production, driving measurable rep productivity gains.</li>
<li>Establishing the COE as a known, trusted resource across GTM, where teams proactively bring business problems to be solved.</li>
<li>Initiating stack rationalization efforts with a clear, strategic consolidation roadmap underway.</li>
</ul>
Within 12 months, you’ll make this role your own by:
<ul>
<li>Consistently executing against the AI and systems roadmap, optimizing revenue engine velocity and efficiency.</li>
<li>Successfully reducing stack redundancy while expanding the capabilities of our core tools.</li>
<li>Obtaining and acting upon cross-functional feedback to continuously refine data standards, tooling governance, and team impact.</li>
</ul>
Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. —
Our Benefits Program&nbsp;
We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program:
<ul>
<li>Comprehensive Health &amp; Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents.</li>
<li>Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources.</li>
<li>Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match).</li>
<li>Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind.</li>
<li>Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest &amp; Recharge days throughout the year.</li>
<li>Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family.</li>
<li>Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being.</li>
<li>Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet.</li>
<li>Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations.</li>
<li>Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line.</li>
</ul>
 *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits.
Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.
Our salary ranges reflect the expected earning potential for this role. Individual pay is based on geographic zone, relevant experience, and skills.
Our current hiring range for this role: $200,000.00 -$250,000.00 OTE annually. OTE is governed by an incentive plan. It is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance. Offers are made within this range, with opportunities to grow within the broader band based on performance and impact.
We share both our current hiring range and our broader geographic salary bands to provide transparency into our compensation philosophy. This ensures you understand not only your starting potential but also the long-term growth potential available as you progress in your role.
We have two geographic pay zones in the United States:
Zone 1 (New York, California, Washington): $220,000.00 - $330,000.00 OTE
Zone 2 (All other US states): $200,000.00 - $300,000.00 OTE
These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. And make adjustments to our ranges and existing employee compensation as needed.
Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package<a href="https://sproutsocial.com/careers/benefits/"> here</a> to help you to understand our total rewards package.
Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest<a href="https://sproutsocial.com/careers/diversity/"> DEI Report</a>.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at accommodations@sproutsocial.com and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including requests for accommodation. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
For more information about our commitment to equal employment opportunity, please click here (1)<a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf"> Equal Opportunity Employment Poster</a> and (2)<a href="https://media.sproutsocial.com/uploads/EEO_AAP_Policy_Statement.pdf"> Sprout Social's Affirmative Action Statement</a>.&nbsp;
Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law
#LI-REMOTE
&nbsp;<div class="content-conclusion">Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review <a href="https://media.sproutsocial.com/uploads/Sprout-Social-Global-Applicant-Privacy-Notice.pdf" target="_blank">Sprout's Global Applicant Privacy Notice</a>.&nbsp;
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