Serve Robotics is a leading company in the field of autonomous sidewalk delivery robots. Their innovative technology and efficient services are revolutionizing last-mile delivery solutions in urban environments.

Robotics Field Development Test Associate

Lead Engineer, Systems Verification & Validation, Autonomy

IT Generalist

QA Engineer III

Robotics Mapping Expert

Electrical Engineer II

Robotics Cartographer

Senior Electrical Engineer - Now Hiring

Senior Technical Program Manager, Software and Autonomy

Sr. Product Manager - Delivery Platform & Integrations

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.Role OverviewServe is seeking an Operations Manager to manage logistics operations, including managing shipment schedules, booking shipments, managing &amp; analyzing shipment data, and supporting the continuous development of streamlined &amp; automated processes. Successful candidates will be highly organized, detail-oriented, tech savvy, and have a bias for action with the ability to plan ahead and take proactive steps to stay ahead of schedule. This is a great role for tech savvy operators who are interested in learning how to build cutting-edge processes and systems to manage logistics.Responsibilities<ul style="min-height:1.5em"><li>Manage shipping schedules to ensure they are aligned with organizational needs</li><li>Allocate product based on needs (QA, Dev, advertising, market operations, etc.) and ensure the specifications of the product to be shipped aligns with recipient needs</li><li>Plan and book shipments</li><li>Prepare shipping documentation</li><li>Oversee processes for shipment tracking and alerting</li><li>Manage and monitor ongoing shipments</li><li>Monitor logistics invoicing and payments to ensure alignment with quotes</li><li>Management &amp; analysis of shipment data</li></ul>Qualifications<ul style="min-height:1.5em"><li>3+ years of experience in a logistics, data analyst or supply chain role.</li><li>Highly organized and detail oriented.</li><li>Highly skilled in leveraging spreadsheets (Excel, Google Sheets), cloud file storage solutions (Drive, SharePoint, etc.), and ERP systems to streamline workflows and optimize efficiency.</li><li>Ability to work independently and navigate ambiguous situations.</li></ul>What Makes You Standout<ul style="min-height:1.5em"><li>Logistics experience including international shipments, and dangerous goods shipments (lithium ion battery) shipments.</li><li>Highly technical with understanding of data management and automation using Python, SQL, REST APIs, etc.</li></ul>

Operations Manager

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.As a Cloud Infrastructure Engineer, you will be the driving force behind automating our cloud solutions. You will create and maintain infrastructure-as-code templates, refine processes, and keep our technology stack at the forefront of best practices in an ever-evolving cloud landscape. A key responsibility will be ensuring our automation seamlessly serves both development and production environments while optimizing costs and resource usage.ResponsibilitiesInfrastructure as Code (IaC)<ul style="min-height:1.5em"><li>Develop and maintain our cloud infrastructure using tools like Terraform.</li><li>Design reusable, version-controlled configurations that enable rapid deployment and easy maintenance.</li></ul>Hands-On Automation<ul style="min-height:1.5em"><li>Implement and own automated processes for provisioning, scaling, disaster recovery, and routine updates.</li><li>Ensure minimal manual intervention through effective tooling and scripting (Python, Go, Bash, etc.).</li></ul>Technical Leadership (Non-Managerial)<ul style="min-height:1.5em"><li>Drive cloud-related initiatives across the company, providing technical expertise and thought leadership.</li><li>Collaborate with cross-functional teams (e.g., security, product, SRE) to ensure alignment on infrastructure goals.</li><li>Advocate for best practices and make strategic recommendations on evolving our cloud environment.</li></ul>Monitoring &amp; Alerting<ul style="min-height:1.5em"><li>Deploy and refine observability solutions—metrics, logs, tracing—to maintain high availability and expedite incident response.</li><li>Proactively tune monitoring systems to identify issues before they escalate.</li></ul>Resource Management &amp; Cost Optimization<ul style="min-height:1.5em"><li>Implement strategies to retire or scale down unused resources, reducing operational costs.</li><li>Collaborate with stakeholders to track and allocate cloud spending at a granular level, ensuring transparency.</li></ul>Security &amp; Compliance<ul style="min-height:1.5em"><li>Integrate security best practices into infrastructure designs, in partnership with security teams.</li><li>Conduct periodic reviews to ensure alignment with internal policies and relevant regulatory requirements.</li></ul>Continuous Improvement<ul style="min-height:1.5em"><li>Stay informed about emerging cloud technologies and assess their potential impact on our organization.</li><li>Propose and champion updates or migrations that enhance the robustness, scalability, and efficiency of our systems.</li></ul>QualificationsExperience &amp; Background<ul style="min-height:1.5em"><li>5+ years of hands-on experience in cloud infrastructure engineering, DevOps, or a related field.</li><li>Proven track record managing production-grade environments and leading technical initiatives without direct reports.</li></ul>Technical Skills<ul style="min-height:1.5em"><li>Cloud Platforms: Proficiency with GCP, AWS, or Azure, including designing and operating highly available systems.</li><li>IaC Tools: Expertise with Terraform, Ansible, or equivalent for automated environment provisioning and management.</li><li>Containers &amp; Orchestration: Familiarity with Docker and Kubernetes (or similar) for application packaging and deployment.</li><li>Scripting &amp; Automation: Skilled in Python, Go, Bash, or other relevant languages.</li><li>Cost Management: Practical knowledge of monitoring and optimizing cloud expenditures.</li></ul>Soft Skills<ul style="min-height:1.5em"><li>Communication: Adept at conveying technical concepts to both technical and non-technical audiences.</li><li>Initiative &amp; Ownership: Able to work autonomously, owning projects from ideation to production.</li><li>Collaborative Spirit: Able to coordinate with diverse teams, influencing architecture decisions and best practices.</li></ul>Education<ul style="min-height:1.5em"><li>Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).</li></ul>What Makes You Stand Out<ul style="min-height:1.5em"><li>Geo-Distributed Experience: Skilled in designing infrastructure for multiple regions, enhancing resilience and performance.</li><li>Forward-Thinking: Consistently researching and experimenting with new cloud tools and services, anticipating future needs.</li><li>Project Leadership: Demonstrated success rolling out large-scale infrastructure changes or migrations independently.</li><li>Mentorship &amp; Knowledge Sharing: While you won’t directly manage others, you excel at guiding peers and promoting best practices across the organization.</li></ul>

Sr. Cloud Infrastructure Engineer

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.Serve Robotics is seeking a Director of Engineering, Operations Tools Suite to oversee the development of software powering our daily delivery operations; solutions that include real-time fleet management software, mobile applications for field agents, and delivery logistics optimization tools. The Operations Tools Suite is a mission-critical set of solutions relied on daily by our Operations team to achieve our delivery targets, customer satisfaction goals and growth objectives.In this role you will provide leadership and direction to a highly technical software engineering team while directly contributing time coding, designing, and reviewing code, designs and specifications. You will work closely with product and operations to prioritize the work, and you’ll hire, allocate the work, and support your team to deliver features from concept to production. Your product goals will be to ensure that our systems are performant and reliable while meeting the demands of nationwide expansion, and that your team is contributing to ongoing innovation in our automated delivery logistics.The ideal candidate will have a strong track record of hands-on leadership of small and highly technical software engineering teams. You will have experience hiring, mentoring and coaching Sr. and Staff level engineers, building a high-performance, collaborative team. You are motivated by delivering on business critical needs, in this case, supporting our delivery partners and internal delivery operations as we scale our robotic delivery fleet.Responsibilities<ul style="min-height:1.5em"><li>Managing the Team: Identify the hiring needs, run the hiring process for your team, champion the onboarding process for new team members, and be the primary person responsible for their professional growth and success.</li><li>Technical Leadership: Mentor a small team of frontend and backend engineers, establish best practices, and lead by example through hands-on coding and code reviews.</li><li>Deeply Technical Full-stack Experience: The ideal candidate will have worked across the stack from Frontend (fluency in browser JavaScript, especially React, Vue.js or similar) to Backend (we mostly use Python and Elixir), with working knowledge of cloud infrastructure (AWS, GCP). Experience with mobile app development is a plus.</li><li>Platform Ownership: Own the Operations Tools Suite, designing, owning and ensuring the platform delivers a world-class user experience, meets SLAs and reliability targets, and evolves to meet new business requirements.</li><li>Collaboration: Partner with product managers, operations teams, and other stakeholders to align technical solutions with business objectives. Work with external partners and vendors as one of their main points of contact, representing both your team and the business.</li><li>Quality &amp; Process Improvement: Champion code quality, testing strategies, and continuous integration/deployment. Proactively seek opportunities to streamline workflows and enhance team productivity.</li><li>Future-Proofing: Experience staying current with emerging technologies and industry best practices, integrating relevant tools and techniques to keep our platforms cutting-edge.</li></ul>Qualifications<ul style="min-height:1.5em"><li>8+ years of professional experience in software development including leading small teams of Sr. and/or Staff level fullstack Software Engineers.</li></ul>Hiring, Leadership &amp; Team Management with a Hands-on Approach<ul style="min-height:1.5em"><li>Experience growing and managing small and technically advanced engineering teams, delivering from early concepts to production quality releases.</li><li>Strong communication skills for both technical and non-technical audiences.</li><li>Comfortable leading by example and spending time coding, brainstorming and designing solutions with your team, and reviewing code and specifications.</li></ul>Technical Experience:<ul style="min-height:1.5em"><li>4+ years of experience in full-stack development with a passion for delivering user experiences that are streamlined, intuitive and functional.</li><li>Fluency in browser JavaScript, especially React, Vue.js or similar.</li><li>Good understanding of more advanced JavaScript topics, such as WebSockets, WebRTC, browser application performance and so on.</li><li>Backend experience, either directly or in close collaboration with backend teams (we mostly use Python and Elixir).</li></ul>What Makes You Stand Out<ul style="min-height:1.5em"><li>Strong track record in up-leveling software engineers (and first-time managers) on your team in both their technical and leadership strengths.</li><li>Experience working with large external partners, vendors and customers, representing both the engineering teams and the business.</li><li>Experience running cross-functional teams with multiple domains of expertise and, possibly, developing multiple product streams in parallel.</li><li>Ability to partner with Product Management and Design from the early concept stage, building POCs and technical breakthroughs to inform and accelerate product strategy.</li></ul>

Director of Engineering, Operations Tools Suite

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.At Serve Robotics, we’re reimagining how things move through cities. We’re seeking a Navigation and Behavior Planning Specialist to lead the development of advanced planning technologies for semi-structured urban environments—such as sidewalks, intersections, and dense pedestrian pathways.In this role, you’ll design and implement state-of-the-art algorithms that empower our robots to navigate complex scenarios with precision and safety. This includes real-time decision-making for dynamic interactions with pedestrians, vehicles, and other obstacles, as well as support for multi-point turns and other intricate maneuvers.Responsibilities<ul style="min-height:1.5em"><li>Design and implement advanced planning and control algorithms for autonomous sidewalk robots operating in complex urban environments.</li><li>Collaborate cross-functionally with mapping, perception, and sensor fusion teams to build robust dynamic agent prediction models, and tightly integrate them into the planning pipeline.</li><li>Develop a semantic navigation stack that couples planning algorithms with rich semantic understanding from multi-modal sensor inputs (e.g., vision, LiDAR).</li><li>Drive improvements to the robot’s ability to handle failure scenarios, correct inefficiencies, and compose low-level robotic skills into high-level, goal-directed behaviors.</li><li>Lead testing and validation efforts in both simulation and real-world deployments, ensuring planning systems are reliable, safe, and performant.</li><li>Maintain clear and comprehensive documentation of algorithms, codebases, interfaces, and system designs to support cross-team collaboration and long-term maintainability.</li></ul>Qualifications<ul style="min-height:1.5em"><li>Master’s degree and 5+ years of experience in Robotics, AI, Computer Science, Mathematics, or a related field.</li><li>Strong foundation in behavior planning methods, including state machines, behavior trees, policy learning, and probabilistic planning.</li><li>Proven experience debugging and resolving long-tail edge cases in real-world autonomous systems through targeted behavior planning strategies.</li><li>Working knowledge of machine learning techniques, particularly as applied to dynamic agent prediction and planning.</li><li>Proficient in writing efficient, scalable, and robust code in C++ and Python.</li><li>Excellent written and verbal communication skills, with the ability to articulate technical concepts clearly across teams.</li></ul>What makes you standout<ul style="min-height:1.5em"><li>PhD and 7+ years of experience in Robotics, AI, Computer Science, Mathematics, or a related field.</li><li>Hands-on experience with motion planning and control algorithms for autonomous mobile robots.</li><li>Familiarity with reinforcement learning techniques for planning and control, including imitation learning and policy optimization.</li><li>Background in integrating learning based motion planners with traditional planning pipelines for adaptive, real-time behavior.</li><li>Proven ability to design and scale simulation environments using tools like Gazebo and NVIDIA Isaac Sim for development and validation of planning systems.</li><li>Experience with modern software development workflows, including the Bazel build system and CI/CD pipelines for deploying production-grade autonomy stacks.</li></ul>

Lead Software Engineer, Navigation and Behavior Planning

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.As Lead Software Engineer for Data Infrastructure and Analytics, you will design and scale the systems that power Serve’s robotics data platform. You’ll own the lifecycle of robot and cloud data, set technical direction, and mentor engineers to ensure our platform is a reliable foundation for analytics and operations. Your work will directly enable real-time robotics operations and analytics at scale.<h3>Responsibilities</h3><ul style="min-height:1.5em"><li>Technical Leadership &amp; Roadmap: Define and own the technical roadmap for the data infrastructure platform, making key architectural decisions and ensuring alignment with company objectives.</li><li>Data Offload System: Own the development of our resilient data offload system, ensuring the fleet can meet strict SLAs and maximally utilize depots' available bandwidth.</li><li>Cloud Orchestration: Drive the creation of a centralized cloud service (Orchestrator) to manage bandwidth, prioritize data events, and coordinate offload activities across the entire fleet.</li><li>Analytics Pipeline: Build and maintain the infrastructure for ingesting and transforming robot metrics into queryable tables (e.g., BigQuery) and analytics-ready models using tools like dbt.</li><li>System Resiliency &amp; Monitoring: Implement robust monitoring and ensure the entire system is resilient to interruptions, with features like automatic rollover and data integrity verification</li><li>Mentorship: Mentor other engineers on the team, fostering best practices in system design, coding, and operational excellence.</li></ul><h3>Qualifications</h3><ul style="min-height:1.5em"><li>Experience &amp; Background: 8+ years of professional software engineering experience, with at least 2 years in a technical leadership or lead engineer role.</li><li>Technical Skills:<ul style="min-height:1.5em"><li>Experience building large-scale distributed systems handling petabytes of data per day</li><li>Proficiency in at least one of Python, Go, or C++.</li><li>Proven experience building and operating large-scale, distributed data systems on a major cloud platform (GCP experience is preferred: GCS, BigQuery, Pub/Sub, Dataflow, etc.).</li><li>Deep understanding of data processing, ETL/ELT, networking principles, and I/O optimization.</li><li>Strong architectural skills, with the ability to design complex systems that are scalable, reliable, and maintainable.</li></ul></li><li>Soft Skills:<ul style="min-height:1.5em"><li>Demonstrated ability to lead technical projects from conception to production.</li><li>Excellent mentorship skills and a passion for growing the capabilities of your team.</li><li>Strong communication skills and the ability to drive alignment across multiple teams.</li></ul></li></ul><h3>What Makes You Standout</h3><ul style="min-height:1.5em"><li>Experience in robotics, IoT, or a similar field involving data offload from fleets of edge devices.</li><li>Hands-on experience with data transformation and modeling tools like dbt.</li><li>Familiarity with containerization and orchestration technologies (Docker, Kubernetes).</li><li>Experience designing systems that must be resilient to network failures and other real-world interruptions.</li></ul>

Lead Software Engineer, Data Infrastructure & Analytics

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.This role supports the development of safe and reliable autonomy software by expanding simulation and real world autonomy software tests, data analysis, and creation of testing processes and tools. The position adds value by helping the team identify issues early, prioritize fixes, and ensure the robot performs well across a wide variety of real-world and simulated scenarios<h3>Responsibilities </h3><ul style="min-height:1.5em"><li>Design, build, and maintain frameworks to test and validate autonomy software systems (e.g., perception, localization, planning, and control)</li><li>Develop tools and scripts for log, and real-time analysis of autonomy stack behavior</li><li>Create, configure, and maintain simulation environments to test edge cases, failure recovery, and regression scenarios</li><li>Collaborate with autonomy engineers to define system-level test plans and develop custom tools that integrate into the development pipeline </li><li>Analyze system logs and telemetry to identify root causes of autonomy behavior issues and contribute to debugging</li><li>Author and maintain test cases as part of structured software validation plans, with traceability</li><li>Exercise independent judgment in selecting testing strategies, tooling approaches, and data collection methods to meet safety and coverage goals</li><li>Write technical documentation to support autonomy testing infrastructure and data analysis processes</li><li>Create and maintain test cases for new autonomy features (like detecting obstacles or stopping at crosswalks)</li><li>Coordinate testing schedules across simulation, field testing, and software sprints</li><li>Own and maintain technical reports for autonomy bugs with clear reproduction steps and analysis</li><li>Work with engineers, QA, and field teams to make sure tests reflect real-world situations and robot challenges</li></ul><h3>Qualifications</h3><ul style="min-height:1.5em"><li>Bachelor’s degree in a technical field (e.g., Engineering, Computer Science, Robotics, or related discipline)</li><li>2–3 years of professional experience in a robotics, QA, test engineering, or autonomy-related role</li><li>Experience working with Linux-based systems and command line tools</li><li>Scripting knowledge (Python, Bash, or similar) to help automate tasks and organize data</li><li>Experience with task management tools (e.g., Jira, Notion) and test tracking systems</li><li>Organized and detail-oriented with a focus on reliability and safety</li><li>Comfortable working in a fast-paced, test-driven environment</li><li>Understanding of basic software development workflows, version control (e.g., Git), and CI systems</li></ul><h3>What Makes You Standout </h3><ul style="min-height:1.5em"><li>Exposure to working with mobile robotics platforms or autonomy stacks (e.g., localization, perception, or planning)</li><li>Familiarity with analyzing log files, simulation outputs, or autonomy metrics</li><li>Prior experience coordinating field tests or working with test setups</li><li>Interest in robotics safety, testing at scale, or data-driven performance evaluation</li></ul><h3>Additional Information </h3><ul style="min-height:1.5em"><li>This role may require occasional travel to test sites or field deployments (&lt;10%)</li><li>Candidates should be comfortable working near autonomous robots and test equipment</li><li>Some flexibility in work hours may be needed during release cycles or field operations</li></ul>

Autonomy Test Engineer

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.<h2>About the Role</h2>We are looking for a highly motivated Supervisor - Field Operations Supervisor to lead our field operations technician team while also providing technical support for our autonomous robot fleet. This hybrid role requires both leadership and hands-on problem-solving—you will oversee daily operations while also troubleshooting, maintaining, and improving our robots in the field.This position is ideal for someone who enjoys working at the intersection of operations, technology, and robotics—balancing team management, logistics, and hands-on technical work.<h2>Responsibilities</h2><h3>Operations Leadership &amp; Team Management</h3><ul style="min-height:1.5em"><li>Hire, train, and develop a team of field operations technicians.</li><li>Lead daily operations, ensuring smooth deployment and retrieval of robots.</li><li>Monitor and evaluate staff and robot fleet performance to meet KPIs and service operational objectives.</li><li>Collaborate cross functionally with the organization to identify pain points and product needs to increase efficiencies in operations</li><li>Coordinate with Operations, Hardware Management, and HR for personnel administration, including performance appraisals, promotions, and compliance with company policies.</li><li>Ensure proper documentation of operational procedures and performance improvements.</li></ul><h3>Robotics Technical Support &amp; Maintenance</h3><ul style="min-height:1.5em"><li>Troubleshoot, diagnose and repair robots using hardware and software tools.</li><li>Monitor and support the fleet in the field, resolving real-time operational issues.</li><li>Conduct component- and assembly-level testing to identify performance issues.</li><li>Create and implement SLA’s to track team performance and report against</li><li>Provide feedback to engineering and development teams to refine hardware, software, and operational processes.</li><li>Track, manage, and maintain lab and component inventories.</li><li>Log repair activities in Jira, including photos and videos, to inform hardware and software teams..</li><li>Maintain the cleanliness and appearance of robots to uphold Serve Robotics’ brand image.</li></ul><h3>Qualifications</h3><ul style="min-height:1.5em"><li>5+ years of experience hiring and managing a team of 5+ employees in operations, hardware, logistics, or a related field.</li><li>5+ years in field operations, delivery, logistics, or technical support.</li><li>Strong oral and written communication skills.</li><li>High-level interpersonal skills to work effectively independently and across all levels of the organization.</li><li>Strong organizational, collaboration, and problem-solving skills.</li><li>Ability to work weekends, evenings, and holidays on-site.</li><li>Valid U.S. driver’s license and ability to drive U-Haul-sized vehicles.</li><li>Ability to lift 70 lbs and spend extended periods on your feet.</li></ul><h3>Technical Skills</h3><ul style="min-height:1.5em"><li>3+ years of experience in electro-mechanical, robotics, automotive, electronics, or a similar technical field.</li><li>Proficiency with diagnostic tools, including multimeters, oscilloscopes, and bench equipment.</li><li>Experience with software and hardware troubleshooting.</li><li>Familiarity with Jira or similar documentation tools.</li></ul><h2>What Makes You Standout</h2><ul style="min-height:1.5em"><li>Bachelor’s degree in Business, Economics, Engineering, or a related field.</li><li>3+ years of experience in customer resolution &amp; support.</li><li>Experience at high-growth, fast-paced startups.</li><li>Familiarity with Google Suite (Docs &amp; Sheets).</li><li>Passion for efficiency, innovation, and robotics.</li><li>Multi-lingual (Spanish preferred).</li><li>Experience with rapid prototyping, testing, or instrumentation.</li><li>Comfortable riding a bicycle in a city environment.</li><li>Comfortable driving a sprinter van in big city environment</li></ul>

Field Operations Supervisor

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.At Serve Robotics, we are reimagining how things move in cities. Our personable sidewalk delivery robot, Serve, is our vision for the future of delivery. It’s designed to take deliveries away from congested streets and onto underutilized alleys and sidewalks. Serve reduces emissions, relieves traffic, and makes deliveries both faster and cheaper. Why move a two-pound burrito with a two-ton car?<h2></h2>As a Robotics Field Operations Technician, you’ll play a pivotal role in ensuring the success of our robot fleet through technical maintenance and operational support.<h2>Responsibilities</h2><ul style="min-height:1.5em"><li>Troubleshoot, diagnose, and repair robots using hardware and software tools.</li><li>Monitor and support robots in the field, resolving operational issues.</li><li>Assist with the deployment and retrieval of robots in and out of market areas.</li><li>Conduct component-level and assembly-level testing to identify performance issues.</li><li>Provide feedback to engineering and development teams to refine hardware, software, and operational processes.</li><li>Track, manage, and maintain lab and component inventories.</li><li>Log repair activities in Jira, including photos and videos, to inform hardware and software teams.</li><li>Assist merchants, retail staff, and customers during delivery operations.</li><li>Maintain the cleanliness and appearance of robots to uphold Serve Robotics’ brand image.</li></ul><h2>Qualifications</h2><ul style="min-height:1.5em"><li>1–3 years of experience in electro-mechanical, robotics, automotive, electronics, or a similar technical field.</li><li>Proficiency with diagnostic tools, including multimeters, oscilloscopes, and other bench equipment.</li><li>Experience with software and hardware troubleshooting.</li><li>Familiarity with Jira or similar documentation tools.</li><li>Ability to lift 70 lbs and spend extended periods on your feet.</li><li>Comfortable driving U-Haul-sized vehicles.</li><li>Valid U.S. driver’s license.</li><li>Ability to work weekends and flexible shifts, including mornings and evenings.</li></ul><h2>What Makes You Standout</h2><ul style="min-height:1.5em"><li>Hands-on experience in robotics or automation systems.</li><li>Familiarity with rapid prototyping, testing, or instrumentation.</li><li>Comfortable riding a bicycle in a city environment.</li></ul>

Robotics Field Operations Technician (part-time)

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.Role OverviewServe Robotics is seeking a high-performing Account Executive with a strong track record in Out-of-Home (OOH) and Experiential Advertising sales. You will play a critical role in building and growing our innovative advertising business, helping clients activate one of the market's most unique, tech-enabled media platforms.This is a rare opportunity to be part of a pioneering team at the intersection of robotics, experiential marketing, and emerging media, bringing creativity and innovation to the streets through our sidewalk delivery robots. This role is a contract, 1099 paying $5,000 a month base salary with 8% commission on sales generated. Responsibilities<ul style="min-height:1.5em"><li>Identify, prospect, and develop new business opportunities with brands and agencies.</li><li>Pitch Serve’s advertising and experiential marketing capabilities in a compelling, consultative manner</li><li>Build and maintain strong, trust-based relationships with key agency and brand stakeholders.</li><li>Manage a full sales cycle, from prospecting to closing and onboarding</li><li>Stay informed on Out of Home Advertising trends, client needs, and the evolving media landscape</li><li>Collaborate internally with marketing, operations, engineering, and product to ensure seamless campaign execution</li><li>Track and manage opportunities through CRM tools and sales pipelines</li><li>Consistently meet or exceed monthly and quarterly sales goals</li></ul>Qualifications<ul style="min-height:1.5em"><li>4+ years of successful media sales experience, ideally in out-of-home advertising or experiential advertising</li><li>Proven ability to sell to and build relationships with agencies and brands, and have existing relationships in place. </li><li>Strong organizational and time management skills</li><li>Excellent verbal and written communication abilities</li><li>Valid driver’s license and ability to travel for client meetings and events</li></ul>What Makes You Stand Out<ul style="min-height:1.5em"><li>Deep understanding of the out-of-home advertising space and experiential advertising</li><li>Experience using data and analytics to inform client strategies</li><li>Background in fast-paced, high-growth, or startup sales environments</li><li>Proficiency in CRM tools and pipeline management platforms </li></ul>

Account Executive, Advertising Sales - Independent Contractor

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.OverviewWe are seeking a highly skilled ML Performance Engineer to join our robotics team. This technical role bridges the gap between ML research and real-time deployment, enabling advanced ML models to run efficiently on edge hardware such as NVIDIA Jetson platforms. You will work closely with ML researchers, embedded systems engineers, and robotics software teams to ensure that state-of-the-art models can be deployed with optimal performance on robotic platforms.Responsibilities<ul style="min-height:1.5em"><li>Own the full lifecycle of ML model deployment on robots—from handoff by the ML team to full system integration.</li><li>Convert, optimize, and integrate trained models (e.g., PyTorch/ONNX/TensorRT) for Jetson platforms using NVIDIA tools.</li><li>Develop and optimize CUDA kernels and pipelines for low-latency, high-throughput model inference.</li><li>Profile and benchmark existing ML workloads using tools like Nsight, nvprof, and TensorRT profiler.</li><li>Identify and remove compute and memory bottlenecks for real-time inference.</li><li>Design and implement strategies for quantization, pruning, and other model compression techniques suited for edge inference.</li><li>Ensure models are robust to the resource constraints of real-time, low-power robotic systems.</li><li>Manage memory layout, concurrency, and scheduling for optimized GPU and CPU usage on Jetson devices.</li><li>Build benchmarking pipelines for continuous performance evaluation on hardware-in-the-loop systems.</li><li>Collaborate with QA and systems teams to validate model behavior in field scenarios.</li><li>Work closely with ML researchers to influence model architectures for edge deployability and provide technical guidance on the feasibility of real-time ML models in the robotics stack.</li></ul>Qualifications<ul style="min-height:1.5em"><li>Bachelor’s degree in Computer Science, Robotics, Electrical Engineering, or equivalent field.</li><li>3+ years experience in deploying ML models on embedded or edge platforms (preferably robotics).</li><li>2+ years of experience with CUDA, TensorRT, and other NVIDIA acceleration tools.</li><li>Proficient in Python and C++, especially for performance-sensitive systems.</li><li>Experience with NVIDIA Jetson (e.g., Xavier, Orin) and edge inference tools.</li><li>Familiarity with model conversion workflows (e.g., PyTorch → ONNX → TensorRT).</li></ul>What Makes You Standout<ul style="min-height:1.5em"><li>Master’s degree in Computer Science, Robotics, Electrical Engineering, or equivalent field.</li><li>Experience with real-time robotics systems (e.g., ROS2, middleware, safety-critical constraints and linux embedded systems).</li><li>Knowledge of performance tuning under thermal, power, and memory constraints on embedded devices.</li><li>Experience with model quantization (e.g., INT8), sparsity, and latency-aware model design.</li><li>Contributions to open-source ML or CUDA projects.</li></ul>

Software Engineer, ML Performance

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.As a Release QA Engineer III, you will own the organization and management of our release workflows. You will be part of the quality assurance team responsible for ensuring high-quality weekly releases. We are looking for a candidate with a deep understanding of multi-platform releases; autonomy, cloud, mobile, robot, hardware and embedded firmware, as well as how dependencies need to be managed and the use of feature flags for A/B testing. You will own the release calendar, and provide strategic input into the content of multiple release streams. You will be responsible for the release communications within Serve as well as externally as needed.Responsibilities<ul style="min-height:1.5em"><li>Help define, and continuously improve release policies, change management procedures and versioning strategies to best support our rapidly expanding programs across software and firmware.</li><li>Manage the software release lifecycle end-to-end from planning, deployment, post-deployment, through collaboration with the rest of QA, as well as TPMs, Operations, technical leads, developers, product and teams.</li><li>Develop and maintain release plans, schedules, and timelines.</li><li>Drive improvements to shorten the time-to-release and increase the confidence in the quality of our production releases.</li><li>Collaborate closely with the rest of the QA team and Systems to ensure that releases are tested thoroughly and meet quality and safety standards.</li><li>Advocate for testing readiness (aka “Ready for QA”) including adequate test coverage, test artifacts, documentation and stakeholder communication.</li><li>Define a working cadence with the TPMs on dependencies and timing of release vehicles Drive go/no-go decisions, risk mitigation, and rollback planning.</li><li>Monitor, track and improve communications related to the various releases and their progress.</li><li>Manage release budgets and resources.</li><li>Create and maintain release documentation, ensuring the documentation clearly articulates the impact of each release to the various stakeholders.</li><li>Assist in the continuous improvement of QA processes and methodologies.</li><li>Build internal tools or dashboards to track release status, approvals, and audit trails.</li><li>Manage release communications, including change logs, release notes, incident escalations or occasional safety committee restrictions and reviews.</li></ul>Qualifications<ul style="min-height:1.5em"><li>Bachelor’s degree in Computer Science, Engineering, or a related field.</li><li>Minimum 3+ years of hands-on experience in Release Engineering.</li><li>Experience with issue tracking, configuration management tools, workflows, and best practices (e.g., JIRA).</li><li>In-depth understanding of software development lifecycles and release management methodologies (e.g., Agile, DevOps).</li><li>Proficiency with CI/CD tools and technologies.</li><li>Familiarity with project management tools and techniques.</li><li>Ability to thrive in high-ambiguity situations and manage multiple shifting priorities in a fast-paced environment.</li><li>Strong knowledge of version control systems (e.g., Git).</li><li>Commitment to a safety-first mindset in all engineering practices.</li><li>Excellent communication, organizational, and stakeholder management skills.</li><li>Skilled in making data-driven decisions.</li><li>Strong analytical and problem-solving capabilities.</li></ul>What Makes You Stand Out<ul style="min-height:1.5em"><li>Experience in managing releases in a mixed-environment infrastructure, including Software Engineering, Hardware and/or Quality Assurance environments is strongly preferred.</li><li>Track record of strong cross-functional relationships, reducing deployment friction and building stable and repeatable processes.</li><li>Experience with test automation tools.</li><li>Experience in one or more of the following industries: automotive, robotics, or logistics.</li><li>Experience in data analysis of test results including probability and statistical analysis techniques.</li><li>Experience working in Supply Chain systems or logistics technology.</li><li>Exposure to Fleet Management platforms or operational tools.</li><li>Background in start-up environments, especially during periods of rapid growth or scaling.</li></ul>

Release QA Engineer III

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.<h2></h2>We are seeking a highly skilled ML Performance Engineer to join our robotics team. This technical role bridges the gap between ML research and real-time deployment, enabling advanced ML models to run efficiently on edge hardware such as NVIDIA Jetson platforms. You will work closely with ML researchers, embedded systems engineers, and robotics software teams to ensure that state-of-the-art models can be deployed with optimal performance on robotic platforms.Responsibilities<ul style="min-height:1.5em"><li>Own the full lifecycle of ML model deployment on robots—from handoff by the ML team to full system integration.</li><li>Convert, optimize, and integrate trained models (e.g., PyTorch/ONNX/TensorRT) for Jetson platforms using NVIDIA tools.</li><li>Develop and optimize CUDA kernels and pipelines for low-latency, high-throughput model inference.</li><li>Profile and benchmark existing ML workloads using tools like Nsight, nvprof, and TensorRT profiler.</li><li>Identify and remove compute and memory bottlenecks for real-time inference.</li><li>Design and implement strategies for quantization, pruning, and other model compression techniques suited for edge inference.</li><li>Ensure models are robust to the resource constraints of real-time, low-power robotic systems.</li><li>Manage memory layout, concurrency, and scheduling for optimized GPU and CPU usage on Jetson devices.</li><li>Build benchmarking pipelines for continuous performance evaluation on hardware-in-the-loop systems.</li><li>Collaborate with QA and systems teams to validate model behavior in field scenarios.</li><li>Work closely with ML researchers to influence model architectures for edge deployability and provide technical guidance on the feasibility of real-time ML models in the robotics stack.</li></ul>Qualifications<ul style="min-height:1.5em"><li>Bachelor’s degree in Computer Science, Robotics, Electrical Engineering, or equivalent field.</li><li>3+ years experience in deploying ML models on embedded or edge platforms (preferably robotics).</li><li>2+ years of experience with CUDA, TensorRT, and other NVIDIA acceleration tools.</li><li>Proficient in Python and C++, especially for performance-sensitive systems.</li><li>Experience with NVIDIA Jetson (e.g., Xavier, Orin) and edge inference tools.</li><li>Familiarity with model conversion workflows (e.g., PyTorch → ONNX → TensorRT).</li></ul>What Makes You Standout<ul style="min-height:1.5em"><li>Master’s degree in Computer Science, Robotics, Electrical Engineering, or equivalent field.</li><li>Experience with real-time robotics systems (e.g., ROS2, middleware, safety-critical constraints and linux embedded systems).</li><li>Knowledge of performance tuning under thermal, power, and memory constraints on embedded devices.</li><li>Experience with model quantization (e.g., INT8), sparsity, and latency-aware model design.</li><li>Contributions to open-source ML or CUDA projects is a plus.</li></ul>

ML Performance Engineer

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.About the RoleWe are looking for a highly motivated Field Operations Supervisor to lead our field operations technician team while also providing technical support for our autonomous robot fleet. This hybrid role requires both leadership and hands-on problem-solving—you will oversee daily operations while also troubleshooting, maintaining, and improving our robots in the field.This position is ideal for someone who enjoys working at the intersection of operations, technology, and robotics—balancing team management, logistics, and hands-on technical work.Responsibilities<h3>Operations Leadership &amp; Team Management</h3><ul style="min-height:1.5em"><li>Hire, train, and develop a team of field operations technicians.</li><li>Lead daily operations, ensuring smooth deployment and retrieval of robots.</li><li>Monitor and evaluate staff and robot fleet performance to meet KPIs and service operational objectives.</li><li>Collaborate cross functionally with the organization to identify pain points and product needs to increase efficiencies in operations</li><li>Coordinate with Operations, Hardware Management, and HR for personnel administration, including performance appraisals, promotions, and compliance with company policies.</li><li>Ensure proper documentation of operational procedures and performance improvements.</li></ul><h3>Robotics Technical Support &amp; Maintenance</h3><ul style="min-height:1.5em"><li>Troubleshoot, diagnose and repair robots using hardware and software tools.</li><li>Monitor and support the fleet in the field, resolving real-time operational issues.</li><li>Conduct component- and assembly-level testing to identify performance issues.</li><li>Create and implement SLA’s to track team performance and report against</li><li>Provide feedback to engineering and development teams to refine hardware, software, and operational processes.</li><li>Track, manage, and maintain lab and component inventories.</li><li>Log repair activities in Jira, including photos and videos, to inform hardware and software teams..</li><li>Maintain the cleanliness and appearance of robots to uphold Serve Robotics’ brand image.</li></ul>Qualifications<ul style="min-height:1.5em"><li>5+ years of experience hiring and managing a team of 5+ employees in operations, hardware, logistics, or a related field.</li><li>5+ years in field operations, delivery, logistics, or technical support.</li><li>Strong oral and written communication skills.</li><li>High-level interpersonal skills to work effectively independently and across all levels of the organization.</li><li>Strong organizational, collaboration, and problem-solving skills.</li><li>Ability to work weekends, evenings, and holidays on-site.</li><li>Valid U.S. driver’s license and ability to drive U-Haul-sized vehicles.</li><li>Ability to lift 70 lbs and spend extended periods on your feet.</li></ul><h3>Technical Skills</h3><ul style="min-height:1.5em"><li>3+ years of experience in electro-mechanical, robotics, automotive, electronics, or a similar technical field.</li><li>Proficiency with diagnostic tools, including multimeters, oscilloscopes, and bench equipment.</li><li>Experience with software and hardware troubleshooting.</li><li>Familiarity with Jira or similar documentation tools.</li></ul>What Makes You Standout<ul style="min-height:1.5em"><li>Bachelor’s degree in Business, Economics, Engineering, or a related field.</li><li>3+ years of experience in customer resolution &amp; support.</li><li>Experience at high-growth, fast-paced startups.</li><li>Familiarity with Google Suite (Docs &amp; Sheets).</li><li>Passion for efficiency, innovation, and robotics.</li><li>Multi-lingual (Spanish preferred).</li><li>Experience with rapid prototyping, testing, or instrumentation.</li><li>Comfortable riding a bicycle in a city environment.</li><li>Comfortable driving a sprinter van in big city environment</li></ul>

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.At Serve Robotics, we’re reimagining how things move through cities. We’re seeking a Robotics Engineer to lead the development of advanced autonomy features for semi-structured urban environments—such as sidewalks, intersections, and dense pedestrian pathways.In this role, you’ll design and implement state-of-the-art algorithms that empower our robots to navigate complex scenarios with precision and safety.Responsibilities<ul style="min-height:1.5em"><li>Develop and implement quick fix mitigations to address immediate Autonomy problems in the field.</li><li>Prioritize and plan the development of new features with the technical leads based on emerging needs and technological advancements.</li><li>Analyze and troubleshoot issues in navigation, localization, and perception systems.</li><li>Fine-tune machine learning models to adapt and perform optimally in new metropolitan areas and aid the technology development towards understanding generalization gap from AI systems.</li><li>Collaborate with cross-functional teams to ensure successful deployment and integration of robotics solutions.</li><li>Develop data collection pipelines to aid our perception stack, monitoring system performance of onboard autonomy and provide insights for continuous improvement.</li><li>Contribute to the full stack development of robotics solutions, ensuring robustness and scalability.</li></ul>Qualifications<ul style="min-height:1.5em"><li>Bachelor’s degree in Robotics, Computer Science, Electrical Engineering, or a related field.</li><li>2+ years of experience with localization, perception, and navigation technologies.</li><li>Proven experience with machine learning and its application in robotics.</li><li>Proficiency in programming languages such as C++ and Python.</li><li>Experience with robotic frameworks like ROS is highly desirable.</li><li>Ability to work collaboratively in a fast-paced, dynamic environment.</li></ul>What Makes You Stand Out<ul style="min-height:1.5em"><li>Master’s degree in Robotics, Computer Science, Electrical Engineering, or a related field.</li><li>2+ years of experience fine-tuning ML models and has worked in solving generalization gap for diverse urban settings/environments.</li><li>A track record of identifying and resolving complex robotics issues efficiently.</li><li>Strong problem-solving skills and a proactive approach to innovation.</li><li>Excellent communication and teamwork abilities.</li><li>Passion for the advancement and application of robotic technologies in real-world settings.</li></ul>

Robotics Engineer, Autonomy

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.We are seeking a dynamic Financial Analyst with 4+ years of experience to join our fast-paced team at Serve Robotics, a leading autonomous delivery robotics company. In this role, you will be responsible for supporting financial planning, analysis, and decision-making processes, with a focus on budgeting, forecasting, variance analysis, and scenario modeling. The ideal candidate will have a strong grasp of accounting fundamentals and advanced skills in Google Sheets, as well as a passion for using automation tools like ChatGPT to streamline tasks.Responsibilities<ul style="min-height:1.5em"><li>Budgeting &amp; Forecasting: Lead the preparation, analysis, and maintenance of detailed financial models and forecasts to inform business decisions.</li><li>Variance Analysis: Perform regular variance analysis and provide insights into budget versus actual results, identifying trends, risks, and opportunities.</li><li>Scenario Modeling: Develop and maintain dynamic scenario models to assess the financial impact of various business strategies and decisions.</li><li>Automation &amp; Efficiency: Leverage advanced Excel/Google Sheets and ChatGPT to automate and simplify complex reporting processes, ensuring higher efficiency and accuracy.</li><li>Business Partner Relationships: Act as a trusted financial partner to business units, collaborating with cross-functional teams to understand their financial needs and deliver actionable insights.</li><li>Commentary &amp; Reporting: Prepare clear, concise, and insightful financial commentary to explain variances, trends, and forecasts to stakeholders at all levels.</li><li>Accounting Fundamentals: Apply solid knowledge of accounting principles to ensure the integrity of financial reporting and assist in closing processes.</li></ul>Note: The list of responsibilities is intended to capture essential duties and responsibilities for incumbents in the job. An incumbent may perform additional duties as assignedQualifications<ul style="min-height:1.5em"><li>3+ years of experience in financial analysis, preferably in a tech, robotics, or fast-paced environment.</li><li>Proficiency in advanced Google Sheets and Excel, with the ability to create and manipulate complex financial models.</li><li>Strong knowledge of budgeting, forecasting, variance analysis, and financial reporting.</li><li>Experience with scenario modeling and financial forecasting tools, as well as ERP tools like NetSuite; experience implementing FP&amp;A planning tools (Planful, Pigment, Anaplan, Adaptive) a plus!</li><li>"Comfort using emerging productivity tools (e.g., ChatGPT, scripting, workflow automation) to enhance efficiency."</li><li>Strong business acumen, with the ability to communicate financial information effectively to non-financial stakeholders.</li><li>Knowledge of accounting principles and a solid understanding of financial statements.</li><li>Excellent problem-solving, analytical, and communication skills.</li><li>Travel will be required 2-4 times per year for around 4-5 business days each time.</li></ul>

Senior Financial Analyst

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.We’re looking for a motivated ML champion to join our AI team, where you’ll apply advanced machine learning techniques to refine agent prediction and planning models using multi-modality data and support Serve’s robots to navigate through complex sidewalk environments safely and reliably. You will also lead cross-functional collaborations to elevate overall robot behavior and intelligence.Responsibilities<ul style="min-height:1.5em"><li>Design and develop next-generation learning-based prediction and planning pipelines to support the scalable deployment of a growing robot fleet.</li><li>Research, prototype, and implement state-of-the-art machine learning algorithms—such as imitation learning and reinforcement learning—for the autonomy stack. Stay up to date with the latest advances in prediction and end-to-end modeling.</li><li>Curate and maintain diverse, real-world datasets to train and rigorously evaluate prediction and planning models across a wide range of scenarios.</li><li>Analyze model performance across key metrics and drive optimizations for reliability, computational efficiency, and real-world deployability.</li><li>Collaborate cross-functionally to define robust testing and validation processes for learning-based models, contributing to more intelligent and adaptable robot behaviors.</li></ul>Qualifications<ul style="min-height:1.5em"><li>Master's degree in Computer Science, Robotics, Electrical Engineering, or a related field with 5+ years of industry experience in building perception and prediction modules for robotics / AV stack.</li><li>Hands-on experience with machine learning frameworks (TensorFlow, PyTorch, etc.).</li><li>Exposure to state-of-the-art research or publications in perception and prediction approaches.</li><li>Strong background in sensor fusion (especially lidar and camera) and modern transformer-based model architecture.</li><li>Proven track record of building ML pipelines and deploying models in production.</li><li>Proficient in Python and C++, Someone who has a high bar to write production quality code.</li><li>Experience with large-scale real-world dataset curation and management.</li></ul>What makes you standout<ul style="min-height:1.5em"><li>PhD in Computer Science, Robotics, Electrical Engineering, or a related field with 5+ years of industry experience in building perception and prediction modules for robotics / AV stack.</li><li>In-depth knowledge of simulation environments or real-time testing in robotics.</li><li>Experience working with foundational models, including end-to-end architectures, Vision-Language Models (VLM), and Vision-Language-Action (VLA) models.</li><li>Open source project contributor.</li><li>Extensive experience with GCP or AWS, Kubernetes and Docker.</li></ul>

Sr. ML Research Scientist

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.Serve’s Data and ML platform plays a pivotal role in the continuous development of our autonomy stack. ML Engineers use it to collect large datasets for data annotation, model training and benchmarking. Autonomy engineers utilize it to search, discover and access data for debugging edge cases and validating new autonomy features.As part of the team you will be working on building developer facing applications that will help us collect petabytes of data from our fleet of robots. You will help improve our annotation platform that allows us to annotate ground truth for millions of frames of data.Responsibilities<ul style="min-height:1.5em"><li>Deploy and maintain our fleet data collection, robot data management, replay and visualization systems</li><li>Optimize performance of our various backend services and databases</li><li>Write IaC (Infrastructure as Code) to set up cloud resources and deployments. Implement CI/CD pipelines to streamline the development and release process.</li><li>Ensure all our applications and services are highly available and secure</li><li>Create dashboards and define metrics to evaluate our application usability</li><li>Setup application monitoring and alerting</li><li>Collaborate with engineers in improving the UI/UX, collect ongoing feedback to drive product roadmap</li></ul>Qualifications<ul style="min-height:1.5em"><li>BS in computer science or equivalent hands-on experience</li><li>3+ years of experience building full stack applications</li><li>3+ years of experience with NoSQL and SQL Databases</li><li>3+ years of experience with cloud platforms (GCP/AWS)</li><li>3+ years of experience with modern frontend frameworks (React/Vue)</li><li>Extensive experience with python backend libraries/frameworks</li><li>Strong SQL/Python coding skills and experience</li><li>Deep understanding of UI/UX best practices</li></ul>What Makes You Standout<ul style="min-height:1.5em"><li>Experience in the AV(Autonomous Vehicles) or robotics industries</li><li>Experience deploying and optimizing large scale cloud databases</li><li>Experience building developer facing applications</li><li>Experience or education in big data and ML</li><li>Previous startup/entrepreneurship experience</li></ul>

Full-Stack Engineer, ML Infrastructure

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.About The Team The dynamic and diverse Electrical Engineering team at Serve Robotics ensures product safety and effectiveness. Key to driving company success, they collaborate, innovate, and create efficient solutions for high-performance robotic applications.Position SummaryWe are seeking an experienced Staff Hardware Architect in the Electrical Engineering team to lead the design and system integration of electrical components in our sidewalk last-mile delivery robots. This role is critical to ensuring scalable, efficient, and robust electrical architectures across our robotic platforms, while aligning technical direction within the electrical engineering team and across cross-functional teams including autonomy, systems, mechanical, embedded software, and manufacturing.You will play a key role in standardizing power systems, compute platforms, sensor integration, and communication interfaces to ensure seamless performance in real-world autonomous delivery environments.Responsibilities<ul style="min-height:1.5em"><li>Own and define the electrical architecture of autonomous sidewalk delivery robots, including compute modules, sensors, motor control, battery management, and safety systems.</li><li>Develop and maintain architectural standards and design frameworks across robot platforms to ensure consistency, scalability, and manufacturability.</li><li>Collaborate closely with software, firmware, mechanical, autonomy, and manufacturing teams to align design choices, interface definitions, and system-level integration.</li><li>Lead architectural design reviews, provide technical direction to electrical engineering and ensure all electrical designs meet safety, performance, and reliability targets.</li><li>Evaluate and select components and technologies such as embedded compute platforms (e.g., NVIDIA Jetson), powertrain control systems, communication buses (CAN, Ethernet, etc.), and sensing technologies (LiDAR, cameras, ultrasonic, GPS).</li><li>Oversee schematic and PCB layout best practices, ensuring robust signal integrity, thermal management, and EMI/EMC compliance.</li><li>Drive decisions on electrical system modularity, harness design, and serviceability to support volume production and field support.</li><li>Support validation and testing efforts including power profiling, thermal testing, and functional safety assessments.</li><li>Track emerging technologies in robotics, mobility, and power systems to drive innovation in next-gen robot platforms.</li></ul>Qualifications<ul style="min-height:1.5em"><li>Master’s degree in Electrical Engineering or a related field.</li><li>10+ years of experience in electrical system design, with 5+ years in architecture or lead roles.</li><li>Hands-on experience in robotics, autonomous systems, electric vehicles, or similar complex electromechanical systems.</li><li>Proven experience integrating and powering compute platforms such as NVIDIA Jetson (Orin/Xavier), ARM-based SBCs.</li><li>Expertise in low-voltage system integration, sensor interfacing and motor control.</li><li>Strong knowledge of PCB design, power electronics, harnessing, and EMI/EMC mitigation.</li><li>Proven ability to lead multidisciplinary teams and coordinate cross-functional technical alignment.</li><li>Excellent communication skills and a collaborative mindset.</li></ul>What makes you standout<ul style="min-height:1.5em"><li>Experience designing for mobile or outdoor environments (e.g., IP-rated systems, vibration, thermal management).</li><li>Familiarity with standards and compliance related to safety and mobility (ISO 26262, UL, CE, etc.).</li><li>Experience with autonomous perception stacks and sensor fusion requirements from an electrical perspective.</li><li>Prior experience in a startup or fast-paced product development environment.</li></ul>

Staff Hardware Architect

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.Role OverviewAs a Manager of Systems Reliability Engineering, you and your team are responsible for ensuring the lifetime reliability, durability, and availability of our autonomous sidewalk delivery robots. You will lead efforts to identify potential failure modes, conduct rigorous testing, and drive cross-functional initiatives to improve overall system robustness and uptime. You and your team will serve as key drivers of product and service improvement, leveraging both fleet data and lab testing to enhance the in-field performance and longevity of our robots.Responsibilities<ul style="min-height:1.5em"><li>Lead issue triage and collaborate with cross-functional teams to implement mitigations and resolutions for identified high-occurrence and/or high-downtime issues, improving overall system uptime and availability</li></ul><ul style="min-height:1.5em"><li>Manage and grow a team of best-in-class System Reliability Engineers</li></ul><ul style="min-height:1.5em"><li>Develop and execute comprehensive reliability, durability, and lifetime test plans for the physical vehicle, including shock, drop, vibration, thermal, and ingress testing</li><li>Analyze maintenance, service, and repair data and on-call tickets to identify recurring issues, understand failure modes and frequencies, and use this data to inform, improve, and extend system reliability requirements</li><li>Design and execute targeted tests based on high-occurrence and/or high-downtime problems identified from field data</li><li>Drive corrective actions with engineering teams to address failures identified during reliability testing</li><li>Partner with fleet operations and on-call teams to reduce engineering dependency and enhance their efficiency in resolving issues</li></ul>Qualifications<ul style="min-height:1.5em"><li>B.S. in Mechanical, Electrical, or equivalent engineering field</li><li>8+ years of experience in the design, integration, and test of electromechanical systems</li><li>Experience developing and executing comprehensive test protocols for electromechanical and/or robotic systems</li><li>Experience in data analysis for both test results and field data, including probability and statistical analysis techniques</li><li>Hands-on approach to the test and debugging of electromechanical systems</li><li>Fundamental knowledge of mechanical, electrical, and software engineering</li><li>Excellent written and verbal communication skills for audiences ranging from technicians to senior executives</li></ul>What Makes You Standout<ul style="min-height:1.5em"><li>M.S., or Ph.D in Mechanical, Electrical, or equivalent engineering field</li><li>Experience in one or more of the following industries: automotive, medical, aerospace, robotics</li><li>Experience developing software scripts (Python, Bash) for automating reliability tests and data analysis</li><li>Experience working in Unix/Linux environments</li></ul>

Manager, Systems Reliability Engineering

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.We are seeking a highly skilled and detail-oriented Electronics &amp; Electrical Engineer to lead Failure Analysis (FA) efforts for Electronics &amp; Electrical Engineering (EEE)-related issues at the system level. The ideal candidate will be responsible for investigating MLB (Main Logic Board), PCBA and module-level failures, identifying root causes, and driving corrective actions. In addition, the role includes proactively identifying EE test gaps and proposing strategies to close them, ensuring robust design validation and long-term system reliabilityResponsibilities:<ul style="min-height:1.5em"><li>Perform detailed Failure Analysis (FA) of electrical and mixed-signal components (e.g., MLB, PCBs, modules) that fail at the system level.</li><li>Reproduce system-level EE failures and isolate failure signatures to specific components or design flaws.</li><li>Conduct board-level electrical characterisation, diagnostics, and signal integrity reviews.</li><li>Collaborate with cross-functional teams (Design, Test, Validation, and Reliability) to trace root causes.</li><li>Document findings with clear technical reports including root cause, corrective/preventive actions, and learnings.</li><li>Identify gaps in EE module-level test coverage that lead to escapes at the system level.</li><li>Propose and implement improved test methodologies or additional test cases to close those gaps.</li><li>Provide feedback to design teams to improve design robustness and testability.</li><li>Support continuous improvement efforts in FA methodology, documentation, and tooling.</li><li>Maintain lab equipment and ensure best practices in safety and data handling.</li></ul>Qualifications<ul style="min-height:1.5em"><li>Bachelor’s or Master’s degree in Electronics Electrical Engineering or related or equivalent field.</li><li>3+ years of experience in Electrical Engineering, with a focus on failure analysis or hardware validation.</li><li>Strong hands-on experience with electrical debug tools (oscilloscopes, logic analysers, multimeters, etc.).</li><li>Proficiency in reading and interpreting schematics, PCB layouts, and datasheets.</li><li>Familiarity with high-speed digital design, power electronics, or signal integrity is a plus.</li><li>Experience with design for test (DFT) and design for reliability (DFR) practices is an advantage.</li><li>Excellent problem-solving skills and a methodical approach to FA.</li><li>Strong verbal and written communication skills to document findings and communicate with cross-functional teams.</li></ul>What Makes You Standout• Experience with FA tools such as X-ray, thermal imaging, SEM, or boundary scan.• Knowledge of reliability testing standards (e.g., HALT, HASS).• Python or other scripting experience for test automation or data analysis.

Failure Analysis Engineer (FAE) - Electronics & Electrical

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.Come join Serve Robotics as our Head of Product, Delivery Platform &amp; Integrations to lead a first-of-a-kind delivery platform for robot fleets. Define the intersection of delivery logistics, robotics, commerce, routing, and more to set the product vision and grow the business.This role also owns integrations with external partners, building features that delight users and scale our business. As the primary point of contact for what is possible with partner teams, you will leverage your technical expertise and product judgment to lead high-impact initiatives. Responsibilities<ul style="min-height:1.5em"><li>Product Vision &amp; Strategy – Set the direction for delivery platform capabilities, enhancements and partner integrations to improve service efficiency and scalability.</li><li>Partner with engineering to ensure technical excellence - Work closely with engineering teams to make trade offs between time to market, scalability, and safeguard against likely gotchas. Craft actionable requirements that capture business opportunities and operational pain points. Deep dive into API documentation to support engineering and write user acceptance criteria that accelerate QA.</li><li>Measure success: Define key performance metrics, analyze production performance, and be the go-to for the performance of the delivery platform, routing and other key systems.</li><li>Ensure Compliance &amp; Scalability – Collaborate with legal, security, and compliance teams to meet industry standards and scale integrations.</li><li>Act as the primary technical POC: Serve as the key interface between Serve Robotics and partner technical teams, providing guidance on what is feasible and ensuring successful integration and alignment with product goals.</li></ul>Qualifications<ul style="min-height:1.5em"><li>7+ years of product management experience, with a proven track record of shipping API-driven features or products and experience optimizing post-launch..</li><li>Experience working with multiple partners, resolving conflicting requirements and priorities and negotiating for solutions that lead to a successful partnership</li><li>Demonstrated ability to lead external partner integrations with a strong technical focus.</li><li>Excellent product judgment, with the ability to balance customer needs, business goals, and technical feasibility.</li><li>Strong communication and collaboration skills, with experience managing relationships across technical and non-technical stakeholders.</li><li>Strong analytical skills, including proficiency in SQL or similar tools.</li><li>Experience with on demand delivery, logistics, ecommerce, fleet management, streaming services, healthcare services or other systems with real-time reliability requirements.</li></ul>What Makes you standout<ul style="min-height:1.5em"><li>Experience with large-scale partnerships involving multiple stakeholders, high volume user base, and/or global locations</li></ul>

Head of Product, Delivery Platform & Integrations

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.At Serve Robotics, we are reimagining how things move in cities. Our personable sidewalk delivery robot, Serve, is our vision for the future of delivery. It’s designed to take deliveries away from congested streets and onto underutilized alleys and sidewalks. Serve reduces emissions, relieves traffic, and makes deliveries both faster and cheaper. Why move a two-pound burrito with a two-ton car?<h2>What you’ll be doing</h2>As an Robotics Field Operations Associate at Serve Robotics you will be the primary operator in supporting commercial robot deliveries and product development. Your main objective will be to execute deliveries and help the organization drive process improvements that allow operations to scale. Whether you’re piloting, deploying and handling robots in the field, or supporting merchants and retail staff, you’re the point of contact during operations. You’ll also serve as the link between development and operations, supporting development tests and providing feedback to inform teams on the products and services we build. You will be the Swiss Army knife of Operations, with daily contributions adding up to have a significant impact on the organization.<h2>Key Responsibilities</h2><ul style="min-height:1.5em"><li>Execute commercial end-to-end deliveries with Serve robots in market</li><li>Support robots in the field and act as the point of contact for issues that might occur</li><li>Aid in deployment of robots to and from market</li><li>Uphold efforts to maintain appearance and cleanliness of robots </li><li>Help maintain a clean and safe workplace that facilitates frictionless operations</li><li>Contribute to the development of processes and routines necessary to operate robots safely </li><li>Assist development and quality assurance efforts to improve the product</li><li>Provide feedback on product, tools, or features to the development team for iteration</li><li>Act as a point of contact for Serve merchants, customers, and stakeholders</li><li>Help with day-to-day decision-making to prioritize resources and execute test plans</li><li>Provide additional ad hoc operational support to the team as necessary </li></ul><h2>Qualifications</h2><ul style="min-height:1.5em"><li>Superior organization, collaboration and problem-solving skills</li><li>Ability to keep calm under pressure with a can-do attitude to meeting challenges</li><li>Ability to work independently with little need for supervision</li><li>Available to work scheduled shifts 7 days a week, day and night</li><li>Capable of spending multiple hours on your feet and walking/ biking several miles per day</li><li>Comfortable riding bicycle in city environment</li><li>Comfortable driving U-Haul sized vehicle</li><li>Valid US driver’s license</li><li>Ability to lift 70 lb</li><li>Background Check</li></ul><h2>What makes you standout</h2><ul style="min-height:1.5em"><li>Previous experience at high-growth, fast-paced startups</li><li>Familiarity with G Suite, with an emphasis on Google Docs and Sheets</li><li>Familiarity with Jira</li><li>Passion for efficiency, innovation and robotics</li><li>Previous military experience or security clearance</li><li>Passion for video games</li></ul>

Field Agent - Part Time

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.Role OverviewAt Serve, we are building a team of talented Software Engineers who will help the company scale along with the Software Team and the size of our robotic fleet, by shortening developer feedback loop and improving their day-to-day lives.You will be building internal tools (both CLI and web-based) used by Software Engineers, QA specialists and, in some cases, Operations, with a purpose to automate and streamline their daily work. Some examples include:<ul style="min-height:1.5em"><li>Fleet software lifecycle management: OTA updates, configuration management, feature flags.</li><li>Resource reservation software: scheduled access to robots and Operations specialists.</li><li>Data mining: tools for easier discovery of valuable data, with an ability to plug it into other parts of the ecosystem: introspection, ML training, regression tests, etc.</li></ul>Responsibilities<ul style="min-height:1.5em"><li>Build, test and maintain internal web services to augment Software and QA teams.</li><li>Partner with Software teams and QA to identify the biggest opportunities for optimization of their daily workflow.</li><li>Be the main technical driver for certain subsets of identified problems and/or for certain internal products that Software Engineers will be using.</li><li>Work with your team, design, implement and test your own solutions, then own the longer term maintenance and support for them.</li><li>Contribute to the Software team processes, such as releases, development and feature testing, and create tools that help make those processes more efficient.</li></ul>Qualifications<ul style="min-height:1.5em"><li>5+ years of web service development experience, with both frontend and backend development experience.</li><li>We use mostly Python, Elixir and Typescript for web development, so experience with at least a subset of those languages is preferred.</li><li>First-hand familiarity with Continuous Delivery and shipping products with fast iterations. Bonus if you’ve built those processes yourself.</li><li>Strong desire to improve development workflow for self and others around you, and experience of doing so.</li></ul>What Makes You Standout<ul style="min-height:1.5em"><li>Experience building and maintaining development tools for yourself and other teams.</li><li>Production experience with Python or Elixir. </li><li>Production experience with Typescript.</li><li>Cloud infrastructure knowledge is a big plus. In our case – Google Cloud + Terraform + GKE.</li><li>Experience being your own project’s product manager: working with your customers, coming up with requirements and KPIs and driving those.</li><li>Experience with Observability Engineering.</li></ul>

Full-Stack Software Engineer, Internal Services

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.What You’ll Be DoingAs a Senior Software Engineer on the Delivery Platform team, you will design and build highly scalable and robust systems that power our Delivery and Fleet Management platforms. You’ll spend most of your time coding, designing, and reviewing Elixir code, contributing to mission-critical infrastructure that supports our growing fleet of delivery robots. You’ll collaborate closely with other engineers and stakeholders to ensure that our systems meet the demands of scale and innovation in the logistics domain.Responsibilities<ul style="min-height:1.5em"><li>Architect &amp; Develop: Design, implement, and maintain distributed systems in Elixir, focusing on scalability, fault tolerance, and performance.</li><li>Platform Contributions: Work on the Delivery and Fleet Management platforms, supporting uptime, reliability, and evolving product needs.</li><li>Scaling &amp; Performance: Identify bottlenecks, devise solutions, and optimize systems to handle rapid increases in traffic and data volume.</li><li>Cross-Functional Collaboration: Work with product managers, operations, and fellow engineers to align solutions with business and user needs.</li><li>Engineering Rigor: Contribute to best practices in testing, CI/CD, and development workflows to ensure continuous improvement and delivery.</li></ul>Qualifications<ul style="min-height:1.5em"><li>5+ years of professional experience in software development</li><li>Technical Experience:<ul style="min-height:1.5em"><li>2+ years of experience with Elixir or Erlang, ideally in building scalable, distributed systems.</li><li>Solid understanding of concurrency, fault tolerance, and event-driven architectures.</li><li>Familiarity with cloud services (AWS, GCP) and containerization (Docker, Kubernetes) is a plus.</li></ul></li><li>Team Collaboration:<ul style="min-height:1.5em"><li>Experience working on cross-functional teams in agile environments.</li><li>Clear communicator comfortable discussing both technical and product-related topics.</li></ul></li><li>Hands-On Engineering:<ul style="min-height:1.5em"><li>Strong interest in crafting well-designed, production-grade systems and tools.</li><li>A passion for backend development, systems thinking, and performance optimization.</li></ul></li></ul>What Makes You Stand Out<ul style="min-height:1.5em"><li>Deep Curiosity: You have a natural drive to understand complex systems and improve them.</li><li>Ownership Mentality: You treat problems as opportunities and take initiative in solving them.</li><li>Commitment to Quality: You value code clarity, testing, and building systems that are reliable and resilient.</li><li>Team-Oriented: You enjoy working with others, learning from peers, and sharing what you know.</li><li>Interest in Logistics: You're intrigued by delivery, robotics, and transportation, and excited by the challenges of real-world logistics platforms.</li></ul>

Sr. Software Engineer, Delivery Platform

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.Role OverviewAs a Lead Systems Safety Engineer, you are responsible for ensuring that our robot is safe, from design and implementation to test and validation. You will own safety case development, requirements generation, architecture development, and ultimately verification &amp; validation for an autonomous last-mile delivery robot. You will work across many teams and disciplines to ensure the safety of a complex robotic system by breaking high-level safety cases into actionable strategies and methods for design, development, and test throughout the organization.Responsibilities <ul style="min-height:1.5em"><li>Lead interdisciplinary teams to analyze product features, define corresponding safe behaviors, and demonstrate those behaviors are exhibited as intended</li><li>Define verifiable safety requirements and quantitative safety metrics based on risk analysis that can be measured at scale with data and simulation for both the autonomy software and the hardware platform</li><li>Lead cross-functional teams to generate innovative safety concepts, and ensure safety architecture and requirements are aligned across the organization</li><li>Define and implement creative safety architecture and validation solutions for a drive stack that incorporates machine learning based solutions</li><li>Drive safety analysis with teams across multiple domains, including hardware, software, and autonomy teams</li><li>Promote a culture of safety within the organization and provide training and guidance on safety best practices</li></ul><h3></h3>Qualifications<ul style="min-height:1.5em"><li>B.S. in Mechanical, Electrical, Software or equivalent engineering field</li><li>8+ years of experience in the design and test of complex electromechanical and/or robotic systems</li><li>Experience with systems engineering fundamentals, particularly safety engineering methodologies such as HARA, safety concept and requirements development, and safety verification &amp; validation</li><li>Experience with test scripting and data analysis languages (e.g. Python and SQL)</li><li>Experience in data analysis of test results including probability and statistical analysis techniques</li><li>Hands-on approach to the design and test of safety-critical electromechanical systems</li><li>Fundamental knowledge of mechanical, electrical, and software engineering</li><li>Experience with safety analysis methodologies (HAZOP, FMEA, FTA, DFA) and safety standards (ISO 26262, ISO/PAS 8800, etc.)</li><li>Excellent written and verbal communication skills to guide teams on safety concepts and develop clear safety argumentation</li></ul><h3></h3>What Makes You Standout<ul style="min-height:1.5em"><li>M.S., or Ph.D in Mechanical, Electrical, Software or equivalent engineering field</li><li>Experience in one or more of the following industries: automotive, medical, aerospace, robotics</li><li>Experience in autonomous systems and/or mobile robotics</li><li>Experience working in Unix/Linux environments</li></ul>

Lead Systems Safety Engineer

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.What You’ll be doingThe Operations Supervisor will lead a team of operations personnel responsible for supporting commercial deliveries and development with our fleet of autonomous sidewalk robots. Reporting to the Director of Operations, your main objective will be to motivate your direct reports and cross functional partners through effective communication, training, coaching, development, performance monitoring, recognition, and supervision. You will demonstrate expertise with your knowledge of the processes your team is required to perform, ensure your team members are effectively performing job responsibilities utilizing standardized methods, and help the organization drive process improvements that allow the operations function at scale. You’ll also serve as the link between engineering and operations, supporting development tests and providing feedback to inform teams on the products and services we build. You will be the jack of all trades for Operations, with daily contributions adding up to have a significant impact on the organization.Responsibilities<ul style="min-height:1.5em"><li>Hire, coach and develop team members within an assigned business unit on a day-to-day basis to ensure effective, efficient, and customer-oriented handling of communications with internal and external partners.</li><li>Support daily operations, including management of field agents, robots, and remote operators.</li><li>Conduct thorough one-on-ones, ongoing coaching, and guidance to team members to ensure continuity and quality of service.</li><li>Monitor and evaluate staff performance levels to meet projected needs, customer service objectives, and KPIs.</li><li>In coordination with Operations Management and HR, assist in personnel administration including: performance appraisals, promotions, administrative actions,, etc. </li><li>Ensure compliance with company policies and oversee necessary updates.</li><li>Perform additional duties and responsibilities as needed.</li></ul>Qualifications <ul style="min-height:1.5em"><li>2+ years of experience hiring and managing a team of 5+ employees</li><li>3+ years in field operations / delivery / logistics, or similar experience</li><li>Strong oral and written communication skills</li><li>High-level interpersonal skills to work effectively with all levels of the organization, motivate employees and obtain efficient performance results</li><li>Ability to work weekends, evenings, and holidays on-site</li><li>Strong organization, collaboration, and problem-solving skills</li><li>Ability to keep calm under pressure with a can-do attitude to meeting challenges</li><li>Valid US driver’s license</li><li>Ability to lift 70 lbs</li><li>Willingness to commute to West LA, Hollywood, and Downtown LA offices</li></ul>What Makes You Standout<ul style="min-height:1.5em"><li>Bachelor's Degree in Business, Economics</li><li>3+ Years of Customer Resolution &amp; Support </li><li>Experience at high-growth, fast-paced startups</li><li>Familiarity with G Suite, with an emphasis on Google Docs and Sheets</li><li>Passion for efficiency, innovation, and robotics</li><li>Multi-lingual (Spanish)</li></ul>

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.As a DevOps / Infrastructure Engineer at Serve Robotics you will help us to develop Data platform capabilities and tools that enable our organization to collect and process data across a fleet of robots and cloud services. You will help to design and implement CI/CD pipeline, and maintain our development infrastructure. You will play a key role in streamlining our software development lifecycle, ensuring efficient and reliable delivery of code changes from development to production. You will work with software engineers to help them learn, adapt, and adopt our core cloud management tools and best practices. You will also help develop documentation and training material and evangelize these technologies and capabilities to the broader engineering organization. As an expert in Cloud technologies, you will help influence architecture and infrastructure decisions within the broader engineering organization.Responsibilities<ul style="min-height:1.5em"><li>Design and maintain scalable infrastructure for our data platform, ensuring performance, reliability, and security across all environments</li><li>Automate deployment and provisioning using CI/CD pipelines, ensuring streamlined workflows from development to production.</li><li>Monitor, troubleshoot, and optimize system performance, ensuring high availability and minimal downtime across our services.</li><li>Work with other teams to continuously improve and automate processes to minimize toil in deploying and maintaining cloud services</li><li>Participate in the on-call rotation for our critical infrastructure pieces</li></ul>Qualifications<ul style="min-height:1.5em"><li>5+ years experience in similar position.</li><li>3+ years of infrastructure development experience in Google Cloud Platform (GCP).</li><li>Hands-on experience of infrastructure provisioning with Terraform.</li><li>3+ years of building and managing CI/CD pipelines and monitoring systems.</li><li>Strong written and verbal communication skills.</li></ul>What Makes You Standout<ul style="min-height:1.5em"><li>Understanding advanced networking concepts and design.</li><li>Linux systems administration and shell scripting.</li><li>Proficient in Python.</li></ul>

Sr. DevOps / Infrastructure Engineer

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.As a Software Engineer on the Infrastructure team, you'll be be building the tools used to create Serve’s software. You’ll collect build system metrics and use them to build solutions to improve the performance and reliability. You’ll also work closely with the Platform and Autonomy teams to identify workflow inefficiencies and design tools to increase development velocity.Responsibilities<ul style="min-height:1.5em"><li>Build, maintain and improve our Bazel based build system.</li><li>Develop reliable, efficient and scalable continuous integration infrastructure.</li><li>Instrument and profile the system to identify bottlenecks and improve performance.</li><li>Troubleshoot and root cause build issues and develop solutions to increase robustness.</li><li>Provide guidance and best practices for effectively utilizing the build systems and related tooling.</li><li>Identify developer pain points and develop tools to solve the problems.</li><li>Support hardware in the loop test infrastructure.</li></ul>Qualifications<ul style="min-height:1.5em"><li>3+ years of experience using Bazel for multi-language builds.</li><li>3+ years of experience developing in C++ and one scripting language such as Python or Bash.</li><li>Experience with continuous integration platforms such as Github Actions, Buildkite, Drone, or similar.</li><li>Experience with cloud platforms such as GCP or AWS.</li><li>Experience with containerization using Docker.</li></ul>What makes you stand out<ul style="min-height:1.5em"><li>Experience with Bazel caching mechanisms, remote build execution, platforms, and toolchains.</li><li>Experience with building and deploying Linux images for embedded devices.</li><li>Passion for robotics and developer experience.</li></ul>

Senior Software Engineer, Build & Developer Tools - Bazel

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.Role OverviewYour role primarily focuses on the mechanical reliability testing and improvements while having a strong supporting role in the other design stages. Your day-to-day duties include test planning, execution and supporting the production of fleet hardware through a combination of root cause analysis, CAD design, drawing creation, testing and assisting in fleet deployment.Responsibilities<ul style="min-height:1.5em"><li>Support design validation, testing, and qualification to ensure adherence to product requirements. Execute environmental tests through test plan development, design test fixtures, write or modify test scripts, and analyze data.</li><li>Conduct root cause analysis and develop solutions for mechanical failures experienced during tests.</li><li>Act as the primary technical interface between Serve mechanical engineering, test facilities and contract manufacturers.</li><li>Identify and implement design improvements that enhance manufacturing efficiency, reduce cost, and improve product reliability.</li><li>Assist in the full product development lifecycle, from concept to mass production, ensuring designs meet quality, performance, and regulatory standards.</li><li>Review and refine engineering drawings, CAD models, and SOPs for manufacturability and assembly.</li><li>Effectively manage tasks and deliverables in a remote work environment with minimal supervision.</li></ul>Qualifications<ul style="min-height:1.5em"><li>Bachelor’s or Master’s degree in Mechanical Engineering.</li><li>7+ years of experience in mechanical engineering, preferably in robotics, automation, or high-tech manufacturing.</li><li>Strong understanding and execution of environmental tests such as: ingress protection, vibration, shock and thermal. Ability to execute functional testing.</li><li>Strong understanding of mechanical design principles, GD&amp;T, DFM/DFA methodologies, and structural analysis.</li><li>Proficiency in 3D CAD software (e.g., SolidWorks or Onshape) and experience executing FEA simulations.</li><li>Familiar with PLM software (e.g. Arena) for engineering change management and configuration control.</li><li>Familiar with manufacturing processes such as injection molding, sheet metal fabrication, machining, and 3D printing. Knowledge of materials selection and their impact on design and manufacturability.</li><li>Proven track record of working with test labs, contract manufacturers and suppliers in a production environment.</li><li>Strong problem-solving skills and ability to quickly adapt to test failures and manufacturing challenges.</li><li>Strong communication and collaboration skills to coordinate with global teams.</li><li>Willingness to travel as needed to support testing, production and supplier engagements.</li><li>Proven ability to work independently, demonstrating strong time management, self-motivation, and accountability in remote or autonomous settings.</li></ul>

Senior Mechanical Engineer

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.What you’ll be doingAs an Robotics Field Operations Associate at Serve Robotics you will be the primary operator in supporting commercial robot deliveries and product development. Your main objective will be to execute deliveries and help the organization drive process improvements that allow operations to scale. Whether you’re piloting, deploying and handling robots in the field, or supporting merchants and retail staff, you’re the point of contact during operations. You’ll also serve as the link between development and operations, supporting development tests and providing feedback to inform teams on the products and services we build. You will be the Swiss Army knife of Operations, with daily contributions adding up to have a significant impact on the organization.Responsibilities<ul style="min-height:1.5em"><li>Execute commercial end-to-end deliveries with Serve robots in market</li><li>Support robots in the field and act as the point of contact for issues that might occur</li><li>Aid in deployment of robots to and from market</li><li>Uphold efforts to maintain appearance and cleanliness of robots </li><li>Help maintain a clean and safe workplace that facilitates frictionless operations</li><li>Contribute to the development of processes and routines necessary to operate robots safely </li><li>Assist development and quality assurance efforts to improve the product</li><li>Provide feedback on product, tools, or features to the development team for iteration</li><li>Act as a point of contact for Serve merchants, customers, and stakeholders</li><li>Help with day-to-day decision-making to prioritize resources and execute test plans</li><li>Provide additional ad hoc operational support to the team as necessary </li></ul>Qualifications<ul style="min-height:1.5em"><li>Superior organization, collaboration and problem-solving skills</li><li>Ability to keep calm under pressure with a can-do attitude to meeting challenges</li><li>Ability to work independently with little need for supervision</li><li>Available to work scheduled shifts 7 days a week, day and night</li><li>Capable of spending multiple hours on your feet and walking/ biking several miles per day</li><li>Comfortable riding bicycle in city environment</li><li>Comfortable driving U-Haul sized vehicle</li><li>Valid US driver’s license</li><li>Ability to lift 70 lb</li><li>Background Check</li></ul>What makes you standout<ul style="min-height:1.5em"><li>Previous experience at high-growth, fast-paced startups</li><li>Familiarity with G Suite, with an emphasis on Google Docs and Sheets</li><li>Familiarity with Jira</li><li>Passion for efficiency, innovation and robotics</li><li>Previous military experience or security clearance</li><li>Passion for video games</li></ul>

Field Operations Associate

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.<h3>About The Team</h3>The dynamic and diverse Electrical Engineering team at Serve Robotics ensures product safety and effectiveness. Key to driving company success, they collaborate, innovate, and create efficient solutions for high-performance robotic applications.What you'll be doing As a Senior Electrical Engineer, this individual will be responsible for designing complex printed circuit boards (PCBs) and proposing the overall electrical architecture. They will select key electrical components to ensure optimal system performance and collaborate closely with cross-functional teams, including mechanical, software, and systems engineers, to ensure seamless integration of electrical components. Additionally, they will prioritize electrical safety and electromagnetic compatibility requirements. The individual will lead on design requirements, specifications, design risk assessment, test methods, verification testing, and more. How a day look for our Sr Electrical Engineer<ul style="min-height:1.5em"><li>Design the electrical architecture for the next-gen delivery robot, supporting multiple market applications. Prioritize high-speed analog and digital design, high-speed data cabling, high voltage power, embedded systems, and motor controllers.</li><li>Own the complete lifecycle of PCBA development, including specification, architecture, design, simulation, schematics, layout, prototype validation, and manufacturing.</li><li>Define and maintain comprehensive documentation outlining system design specifications, power consumption estimates, and validation strategies to ensure product performance and reliability.</li><li>Develop hardware with a focus on Design for manufacturing, ensuring efficient production processes, Design for test, and compliance with electromagnetic compatibility (EMC) and electromagnetic interference (EMI) standards.</li><li>Work closely with embedded software engineers to enable seamless hardware-firmware integration, ensuring proper functionality, debugging, and optimization during early prototype development.</li><li>Investigate hardware failures, system-level issues, and performance deviations using analytical techniques and debugging tools to identify root causes and implement corrective actions.</li></ul>Qualifications<ul style="min-height:1.5em"><li>BS in Electrical Engineering; MS/PhD preferred.</li><li>10+ years of experience in designing and testing electrical systems in robotics, consumer electronics, or related fields.</li><li>Expertise in high-speed analog and digital design, embedded systems, power electronics, and motor controllers.</li><li>Broad technical skills, capable of contributing to various aspects of robotic system design.</li><li>Proficient in electrical CAD tools and PCBA design workflows; Altium experience preferred.</li><li>Working knowledge of Linux command line for scripting, text editing, and system operations.</li><li>Extensive hands-on experience with oscilloscopes, DMMs, spectrum analyzers, LCR/network analyzers, and soldering equipment.</li><li>Familiarity with communication protocols including CAN, RS-485, UART, SPI, I2C, and Ethernet.</li><li>Experience in power electronics, including DC-DC converters and battery management systems.</li><li>Strong interpersonal and communication skills, with the ability to collaborate across cross-functional teams and vendors.</li></ul>What makes you standout<ul style="min-height:1.5em"><li>Proficiency with the NVIDIA Jetson platform.</li><li>Deep expertise in one or more areas: sensors, motors, batteries, cameras, power systems, and thermal design.</li><li>Experience managing overseas vendor partnerships and factory support.</li><li>Industry experience in automotive, medical, aerospace, or robotics.</li><li>Strong background in brushless DC motor tuning, motor specification, and validation.</li><li>Expertise in thermal testing and EMC/EMI compliance verification.</li><li>Proficiency in developing automation scripts (Python, Bash) for hardware testing.</li></ul>

Senior Electrical Engineer

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.What you’ll be doingAs an Robotics Field Operations Associate at Serve Robotics you will be the primary operator in supporting commercial robot deliveries and product development. Your main objective will be to execute deliveries and help the organization drive process improvements that allow operations to scale. Whether you’re piloting, deploying and handling robots in the field, or supporting merchants and retail staff, you’re the point of contact during operations. You’ll also serve as the link between development and operations, supporting development tests and providing feedback to inform teams on the products and services we build. You will be the Swiss Army knife of Operations, with daily contributions adding up to have a significant impact on the organization.Responsibilities<ul style="min-height:1.5em"><li>Execute commercial end-to-end deliveries with Serve robots in market</li><li>Support robots in the field and act as the point of contact for issues that might occur</li><li>Aid in deployment of robots to and from market</li><li>Uphold efforts to maintain appearance and cleanliness of robots </li><li>Help maintain a clean and safe workplace that facilitates frictionless operations</li><li>Contribute to the development of processes and routines necessary to operate robots safely </li><li>Assist development and quality assurance efforts to improve the product</li><li>Provide feedback on product, tools, or features to the development team for iteration</li><li>Act as a point of contact for Serve merchants, customers, and stakeholders</li><li>Help with day-to-day decision-making to prioritize resources and execute test plans</li><li>Provide additional ad hoc operational support to the team as necessary </li></ul>Qualifications<ul style="min-height:1.5em"><li>Superior organization, collaboration and problem-solving skills</li><li>Ability to keep calm under pressure with a can-do attitude to meeting challenges</li><li>Ability to work independently with little need for supervision</li><li>Available to work scheduled shifts 7 days a week, day and night</li><li>Capable of spending multiple hours on your feet and walking/ biking several miles per day</li><li>Comfortable riding bicycle in city environment</li><li>Comfortable driving U-Haul sized vehicle</li><li>Valid US driver’s license</li><li>Ability to lift 70 lb</li><li>Background Check</li></ul>What makes you standout<ul style="min-height:1.5em"><li>Previous experience at high-growth, fast-paced startups</li><li>Familiarity with G Suite, with an emphasis on Google Docs and Sheets</li><li>Familiarity with Jira</li><li>Passion for efficiency, innovation and robotics</li><li>Previous military experience or security clearance</li><li>Passion for video games</li></ul>

Robotics Field Operations Associate

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.As the Delivery Platform Engineering Lead, you will oversee the development of highly scalable and robust systems that power our Delivery Management and Fleet Management platforms. You will spend about 75% of your time coding, designing, and reviewing Elixir code, while also providing leadership and direction to a small, focused engineering team. Your goal is to ensure that our systems meet the demands of rapid expansion, remain reliable, and are built to support ongoing innovation in the logistics domain.Responsibilities<ul style="min-height:1.5em"><li>Architect &amp; Develop: Design, implement, and maintain distributed systems in Elixir, focusing on scalability, fault tolerance, and performance.</li><li>Technical Leadership: Mentor a small team of engineers, establish best practices, and lead by example through hands-on coding and code reviews.</li><li>Platform Ownership: Own the Delivery and Fleet Management platforms, ensuring they meet SLAs, reliability targets, and evolving business requirements.</li><li>Scaling &amp; Performance: Identify bottlenecks, devise solutions, and optimize systems to handle rapid increases in traffic and data volume.</li><li>Collaboration: Partner with product managers, operations teams, and other stakeholders to align technical solutions with business objectives.</li><li>Quality &amp; Process Improvement: Champion code quality, testing strategies, and continuous integration/deployment. Proactively seek opportunities to streamline workflows and enhance team productivity.</li><li>Future-Proofing: Experience staying current with emerging technologies and industry best practices, integrating relevant tools and techniques to keep our platforms cutting-edge.</li></ul>Qualifications<ul style="min-height:1.5em"><li>5+ years of professional experience in software development</li><li>Technical Experience:<ul style="min-height:1.5em"><li>2+ years of experience in Elixir or Erlang with a strong background in building large-scale, distributed systems.</li><li>Solid grasp of concurrency, fault tolerance, and event-driven architectures.</li><li>Familiarity with cloud services (AWS, GCP) and containerization (Docker, Kubernetes) is a plus.</li></ul></li><li>Leadership &amp; Team Management:<ul style="min-height:1.5em"><li>Experience managing small, agile engineering teams.</li><li>Strong communication skills for both technical and non-technical audiences.</li></ul></li><li>Hands-On Approach:<ul style="min-height:1.5em"><li>Comfortable spending 75% of your time coding, troubleshooting, and reviewing code.</li><li>Passion for building well-crafted, maintainable software.</li></ul></li></ul>What Makes You Stand Out<ul style="min-height:1.5em"><li>Strategic Vision: You think beyond immediate tasks to chart a roadmap that ensures platform longevity and innovation.</li><li>Process Innovator: You excel at identifying inefficiencies and driving changes that boost overall team performance.</li><li>Relentless Drive for Quality: You set high standards for code and system design, continually raising the bar for your team and the organization.</li><li>Strong Cross-Functional Communicator: You effectively collaborate with product, operations, and executive teams to ensure technology and business goals remain in sync.</li><li>Passion for Logistics: You bring curiosity and enthusiasm for solving complex challenges in delivery and fleet management, keeping up with the latest trends and technologies in the space.</li></ul>

Lead Software Engineer, Delivery Platform

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.As a service technician, you are in the hub of critical activities supporting both Engineering and Operations by helping to maintain and deploy state of the art robots. You work with cross-functional teams of hardware and software engineers, product, manufacturing, operations and QA to enable teams and keep our robots functional, safe and reliable. You enjoy the challenge of fixing problems and continually improving processes. Responsibilities<ul style="min-height:1.5em"><li>Troubleshoot and repair robots using hardware and software tools</li><li>Perform component-level and assembly-level testing and diagnostics</li><li>Maintain component and lab inventories</li><li>Track inventory consumption to help identify repair/maintenance trends</li><li>Diligently document repairs in Jira, ensuring to capture pictures and videos to help inform hardware and software teams</li></ul>Qualifications<ul style="min-height:1.5em"><li>2+ years technical experience in electro-mechanical, computer, automotive, electronics, robotics, or aerospace industries</li><li>Experience troubleshooting and repairing robots using hardware and software tools</li><li>Ability to use general shop, automotive, and diagnostic tools</li><li>1+ year of shop, lab, rapid prototyping, testing, and instrumentation skills</li><li>Familiarity with electronics troubleshooting using multimeter, oscilloscope, power supply and other basic bench equipment</li><li>Strong organizational skills, safe practices and exceptional work habits</li><li>Ability to work independently and take directions from multiple sources (manager and engineers)</li><li>Experience with Jira</li><li>Ability to work Saturday and Sunday as part of 5 day work week, with ability to work morning and evening hours</li></ul>

Service Technician

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.The Fleet Operations Supervisor is a technically skilled leader responsible for the maintenance, repair and uptime of Serve’s autonomous delivery robot fleet in their assigned market. This role combines robot repair expertise, team leadership, and operational ownership to ensure our robots are mission-ready every day.You’ll lead a team of technicians, manage spare parts inventory, own depot-level operational improvements, and drive creative solutions for technical challenges. As someone who has scaled processes or programs before, you'll bring both structure and adaptability to a fast-paced, constantly evolving environment.<h2>Responsibilities</h2><h3>Robot Repair &amp; Maintenance</h3><ul style="min-height:1.5em"><li>Perform hands-on repairs and preventive maintenance on robots to meet uptime SLAs.</li><li>Troubleshoot mechanical, electrical, and software-related issues, escalating as needed.</li><li>Implement and iterate on standard operating procedures for repair and diagnostics.</li></ul>Team Leadership<ul style="min-height:1.5em"><li>Lead and mentor a team of local robot technicians; oversee shift planning, performance, and development.</li><li>Create a culture of accountability, quality, and continuous improvement.</li><li>Train new hires and ensure ongoing technician development.</li></ul><h3>Inventory &amp; Depot Management</h3><ul style="min-height:1.5em"><li>Maintain an organized and efficient depot environment.</li><li>Track, order, and manage spare parts inventory to ensure availability while minimizing excess stock.</li><li>Partner with supply chain and logistics teams to streamline part flow and reduce downtime.</li></ul><h3>Operational Scaling &amp; Optimization</h3><ul style="min-height:1.5em"><li>Identify inefficiencies or bottlenecks and implement scalable solutions.</li><li>Help roll out new tools, workflows, and maintenance practices as the fleet and team grow.</li><li>Document repair trends and collaborate cross-functionally to prevent repeat issues and inform product improvements.</li></ul><h3>Cross-Functional Collaboration</h3><ul style="min-height:1.5em"><li>Partner closely with Product, Engineering, and other Operations teams to surface and prioritize repair-related needs.</li><li>Support testing of new hardware and provide structured feedback from the field.</li><li>Occasionally support robot deployments or retrievals in the field.</li></ul><h2>Qualifications</h2><ul style="min-height:1.5em"><li>5+ years of technical repair experience, ideally with robotics or automotive equipment.</li><li>1+ years of experience hiring, leading and growing technicians or frontline operations teams.</li><li>Proven experience in scaling programs, processes, or repair operations.</li><li>Strong problem-solving mindset; able to think creatively when faced with ambiguous or novel repair issues.</li><li>Experience with inventory tracking tools and strong organizational skills.</li><li>Comfortable using basic diagnostic tools, computer systems, and software to log, track, and resolve issues.</li><li>Ability to lift up to 25 lbs and work on your feet for extended periods.</li><li>Strong communication skills and a collaborative, can-do attitude.</li></ul>

Fleet Operations Supervisor

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.As a Lead Systems Engineer, you are responsible for ensuring that our robot is safe, robust, performant, and satisfies market/customer needs. You will own the decomposition of requirements, architectures, and specifications of an autonomous last-mile delivery robot, from high-level system requirements and architecture all the way to low-level component selection criteria and performance budgets. You will serve as the glue of the organization, working across many teams and disciplines to help orchestrate the development of a complex system by breaking high-level goals down into actionable information across various functions.Responsibilities <ul style="min-height:1.5em"><li>Lead interdisciplinary teams to decompose system functions, behaviors, and features into actionable engineering requirements and specifications for an autonomous last-mile delivery robot</li><li>Facilitate the development of actionable metrics to evaluate the performance of components, subsystems, and systems throughout the robot, both in the lab and in the field</li><li>Develop frameworks and facilitate trade studies to optimize system and subsystem designs for performance, safety, and cost, particularly negotiating between hardware and software to find the best design solution</li><li>Lead interdisciplinary teams through complex root-cause analysis and resolution in which there are many possible root causes that involve various areas of engineering, using a structured approach for problem solving</li><li>Work closely with Systems Verification &amp; Validation Engineers to define verification &amp; validation plans that ensure the delivery of a safe and responsible autonomous product</li></ul>Qualifications<ul style="min-height:1.5em"><li>B.S. in Mechanical, Electrical, Software or equivalent engineering field</li><li>5+ years of experience in the design and analysis of complex electromechanical and/or robotic systems</li><li>Experience in systems engineering and requirements management including systems analysis, requirements decomposition, and verification &amp; validation</li><li>Experience in data analysis of test results including probability and statistical analysis techniques</li><li>Hands-on approach to the test and debugging of electromechanical systems</li><li>Fundamental knowledge of mechanical, electrical, and software engineering</li><li>Excellent written and verbal communication skills for audiences ranging from technicians to senior executives</li></ul>What Makes You Standout<ul style="min-height:1.5em"><li>M.S., or Ph.D in Mechanical, Electrical, Software or equivalent engineering field</li><li>Experience in one or more of the following industries: automotive, medical, aerospace, robotics</li><li>Experience in autonomous systems and/or mobile robotics</li><li>Experience working in Unix/Linux environments</li></ul>

Lead Systems Engineer, Autonomy

Senior Power Engineer

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.About the RoleWe’re looking for a highly motivated and experienced NPI (New Product Introduction) Technical Program Manager to lead hardware programs from design through mass production. In this hybrid role, you’ll wear multiple hats—as a program driver, process engineer, and cross-functional connector—ensuring that product transitions from prototype to production are seamless, scalable, and built to last.You’ll work closely with engineering, manufacturing, and supplier partners across Asia to deliver high-quality hardware systems on time and within budget. The ideal candidate thrives in high-ambiguity environments, knows how to lead with influence (not just authority), and understands the end-to-end lifecycle of hardware development—especially in complex systems like power electronics, camera modules, and embedded communication devices.Responsibilities<ul style="min-height:1.5em"><li>Own the NPI Lifecycle: Drive hardware programs from early development through EVT/DVT/PVT to ramp and sustaining. Act as the single-threaded owner ensuring efficient execution from prototype to production.</li><li>Drive Global Execution: Coordinate across internal teams and manufacturing partners in Asia to align timelines, milestones, and production metrics—ensuring communication is clear, consistent, and actionable.</li><li>Technical Issue Resolution: Partner with engineering and suppliers to investigate technical failures, perform root cause analysis, and implement corrective actions across modules and systems.</li><li>Communicate Early &amp; Often: Deliver transparent and concise updates on program risks, tradeoffs, dependencies, and progress to executive stakeholders.</li><li>Connect Across Teams: Collaborate with mechanical, electrical, firmware, and test engineers to coordinate system design, integration, and validation efforts across our Asia based supply chain</li><li>Scale Sustainably: Support current product manufacturing and ensure lessons learned are rolled into future revisions and programs.</li><li>Champion Accountability: Set clear expectations, drive follow-through, and help teams align on priorities and responsibilities throughout the development cycle. </li></ul>Qualifications<ul style="min-height:1.5em"><li>Bachelor’s degree in Mechanical, Electrical, or Systems Engineering (or equivalent experience).</li><li>7+ years total experience in hardware or cross-functional engineering programs.</li><li>5+ years in a program or project management role leading complex hardware products.</li><li>3+ years hands-on with hardware development (e.g., PCBA, power systems, cameras, embedded systems).</li><li>Exceptional communication, negotiation, and leadership presence.</li><li>Strong understanding of product development cycles (EVT/DVT/PVT), DFx, and manufacturing readiness.</li><li>Comfort working with suppliers, vendors, and CM partners across Asia.</li><li>Ability to drive decision-making with incomplete data and high ambiguity.</li><li>Proficiency in tools like JIRA, Confluence, Smartsheet, or equivalent PM platforms. </li></ul>What Makes You Standout<ul style="min-height:1.5em"><li>Master’s degree. in Mechanical, Electrical, or Systems Engineering (or equivalent experience).</li><li>Experience with failure analysis techniques and reliability testing.</li><li>Familiarity with camera optics, communication protocols (e.g., CAN, I2C), or power electronics.</li><li>Mandarin or other Asian language fluency.</li></ul>

NPI Technical Program Manager

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.We are looking for a Senior Sustaining Firmware Engineer to lead the support and enhancement of embedded firmware in our robotic platforms. This role is focused on Failure Analysis (FA), debugging, and design improvements—ensuring robust firmware behavior across production and field-deployed systems. You’ll collaborate closely with electrical, mechanical, systems, and manufacturing teams to root-cause complex system issues, implement firmware-level fixes, and drive long-term improvements in reliability and maintainability. This position is ideal for someone who thrives in fast-paced, cross-functional environments and takes ownership of critical system behaviors.Responsibilities<ul style="min-height:1.5em"><li>Lead structured firmware-level Failure Analysis (FA) and root-cause investigations across production and field environments.</li><li>Serve as a technical lead for resolving complex embedded issues involving sensors, actuators, safety systems, and power management.</li><li>Author and present detailed FA reports that drive alignment and inform long-term corrective actions.</li><li>Implement and validate firmware changes (bug fixes, improvements, hardware adaptation) through formal change processes.</li><li>Support and improve firmware documentation, including flowcharts, configuration maps, and debug procedures.</li><li>Collaborate with Electrical, Mechanical, and Systems Engineering to resolve multi-disciplinary issues at the board and system level.</li><li>Contribute to firmware bring-up, regression testing, and system validation for newly built or reworked robotic units.</li><li>Develop and maintain diagnostic tools and test routines to improve issue detection and field servicing.</li><li>Drive or contribute to cost reduction, yield improvement, and design-for-reliability initiatives.</li><li>Mentor junior firmware or sustaining engineers in debugging methodology and structured problem-solving.</li></ul>Qualifications<ul style="min-height:1.5em"><li>Bachelor’s degree in Electrical Engineering, Computer Engineering, Robotics, or related field.</li><li>5+ years of experience in embedded firmware development, particularly in complex hardware environments.</li><li>Strong proficiency in C/C++ for bare-metal or RTOS-based platforms (e.g., STM32, NXP, TI).</li><li>Deep understanding of real-time systems, embedded debugging, and firmware-hardware interaction.</li><li>Experience with common hardware interfaces: SPI, I2C, UART, PWM, GPIO, CAN.</li><li>Skilled with lab tools: oscilloscopes, logic analyzers, JTAG/SWD debuggers, signal generators.</li><li>Familiarity with structured development workflows: Git, code reviews, Jira/ticketing systems.</li><li>Comfortable interpreting electrical schematics and working closely with hardware teams.</li><li>Hands-on experience supporting firmware in robotics, automation, or field-deployed systems.</li><li>Working knowledge of RTOS (e.g., FreeRTOS, Zephyr), and/or embedded Linux.</li><li>Experience in motor control, sensor fusion, or safety-critical firmware is a strong plus.</li><li>Bonus: Familiarity with ROS, hardware-in-the-loop (HIL) testing, or simulation environments.</li><li>Strong cross-functional communication, documentation, and technical leadership skills.</li></ul>What Makes You Standout<ul style="min-height:1.5em"><li>You are a go-to expert for embedded debugging and system-level triage.</li><li>You approach problems methodically and bring structure to high-ambiguity issues.</li><li>You’ve resolved elusive bugs across complex hardware/firmware/software stacks.</li><li>You bridge gaps between hardware and software teams to drive clear root cause and resolution.</li><li>You take ownership of sustaining challenges and follow through from triage to long-term fix.</li></ul>

Sr. Manufacturing Test Engineer

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.We are seeking a detail-oriented and proactive Electrical Engineering Compliance Test Engineer to join our hardware engineering team. In this role, you will be responsible for planning, executing, and documenting compliance testing activities to ensure our products meet global regulatory and industry standards (e.g., FCC, CE, UL, EMC, RoHS). You will work cross-functionally with Systems, ME, product, and quality teams to identify potential compliance risks and help bring products to market efficiently and safely.Responsibilities<ul style="min-height:1.5em"><li>Plan and perform compliance testing for electronic systems, including EMC/EMI, safety, environmental, and RF certifications.</li><li>Support pre-compliance testing during product development to identify and mitigate issues early.</li><li>Interface with external labs to coordinate formal certification testing.</li><li>Interpret standards and requirements (FCC Part 15, CISPR, IEC, UL, CE, etc.) and ensure product designs meet applicable criteria.</li><li>Develop and maintain test procedures, protocols, and reports.</li><li>Collaborate with design engineers to resolve compliance issues, including suggesting layout or shielding changes.</li><li>Maintain and calibrate compliance test equipment as needed.</li><li>Keep up to date with changes in regulatory standards and communicate impacts to engineering teams.</li><li>Assist in building test setups (test fixtures, jigs, mockups) and debugging failed tests.</li><li>Document findings and present clear recommendations for corrective actions.</li></ul> Qualifications <ul style="min-height:1.5em"><li>We thrive in a dynamic environment alongside smart, passionate, and creative individuals. We seek team members who embody the following experience.<ul style="min-height:1.5em"><li>Bachelor’s degree in Electrical Engineering or a related discipline.</li><li>3+ years of experience in compliance or validation testing for electronics.</li><li>Solid understanding of EMC/EMI, RF, and safety testing methods and relevant global standards.</li><li>Experience using spectrum analyzers, signal generators, LISNs, GTEM cells, and other test equipment.</li><li>Knowledge of PCB design practices that affect EMI/EMC performance.</li><li>Strong documentation and communication skills.</li><li>Ability to work independently and in a team-oriented environment.</li></ul></li></ul>What makes you standout<ul style="min-height:1.5em"><li>Experience with consumer electronics, robotics, medical devices, or automotive systems.</li><li>Hands-on experience with FCC Part 15B/C/E, CE EMC/LVD directives, or UL/CSA standards.</li><li>Familiarity with environmental testing (vibration, temperature, humidity).</li><li>Experience with test automation and data acquisition tools (e.g., LabVIEW, Python scripts).</li></ul>

Electrical Compliance Test Engineer

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.As a Lead Systems Verification &amp; Validation Engineer, you are responsible for demonstrating and ensuring that our robot is safe, robust, performant, and satisfies market/customer needs. You will own the verification &amp; validation of requirements for an autonomous last-mile delivery robot, both building out the high-level test plans all the way to defining the individual test cases and how they’re executed. You will work across many teams and disciplines to help define and orchestrate the test and evaluation of a complex system by breaking high-level product goals and system requirements down into actionable strategies and methods for evaluation.Responsibilities<ul style="min-height:1.5em"><li>Lead interdisciplinary teams to define verification &amp; validation plans that ensure all autonomy requirements are satisfied and the delivery of a safe and responsible autonomous robot</li><li>Work cross-functionally to develop novel strategies and methods to verify and validate the autonomy features of an autonomous sidewalk delivery robot, drawing on analysis, simulation, HIL testing, and vehicle testing</li><li>Work cross-functionally to develop detailed simulations and structured test plans and procedures</li><li>Execute the technical and logistical planning of vehicle tests including cross-functional coordination with other teams, such as hardware, firmware, and autonomy</li><li>Perform test data analysis and report test results. Define and develop automated data extraction tools to streamline analysis and reporting</li><li>Troubleshoot and debug issues in the field pertaining to autonomous behavior, and trace failures to correct subsystems or AV SW stack</li><li>Maintain traceability between requirements, test cases, and results</li><li>Support autonomous vehicle requirements generation such that they are implementable and verifiable.</li></ul>Qualifications<ul style="min-height:1.5em"><li>B.S. in Mechanical, Electrical, Software or equivalent engineering field</li><li>8+ years of experience in systems integration and testing of complex electromechanical and/or autonomous robotic systems. </li><li>Experience with autonomous/non-autonomous robots verification and validation testing - system level, closed course testing, HIL, Simulation</li><li>Experience with test scripting and data analysis languages (e.g. Python and SQL)</li><li>Experience testing ROS or other DDS based robotic systems</li><li>Highly Preferred architecture/system level understanding of autonomous vehicle software stack</li><li>Preferred experience with converting high level AV behaviors into testable requirements</li><li>Hands-on approach to the test and debugging of electromechanical systems</li><li>Excellent written and verbal communication skills for audiences ranging from technicians to senior executives</li></ul>What makes you standout<ul style="min-height:1.5em"><li>M.S., or Ph.D in Mechanical, Electrical, Software or equivalent engineering field</li><li>Experience with systems engineering fundamentals, particularly verification &amp; validation methods.</li><li>Proven track record of developing tools and metrics to build insights on feet performance to improve robotic behavior.</li><li>Experience in one or more of the following industries: autonomous vehicles, medical robotics, aerospace and automated systems</li></ul>

Lead Engineer, Systems Verification & Validation - Autonomy

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.Data powers everything we do at Serve Robotics, from training AI models for our autonomous delivery robots to the business analytics that help us optimize our delivery operations. We are seeking a highly skilled and strategic Sr. Engineering Manager, Data Infrastructure to lead the development, optimization, and maintenance of our data infrastructure systems. You will play a critical role in ensuring our data pipelines, storage platforms, and processing environments are scalable, secure, and efficient. Working cross-functionally with engineering, analytics, and operations teams, you'll help drive data-driven decision-making across the company.Responsibilities<ul style="min-height:1.5em"><li>Lead a team responsible for large-scale data infrastructure, supporting both data processing systems and data warehousing solutions.</li><li>Define and drive technical strategy, ensuring systems are reliable, scalable, and aligned with long-term business goals.</li><li>Guide the implementation of best practices in data quality, security, governance, and observability.</li><li>Coach and develop individual contributors, fostering an inclusive and high-performing engineering culture.</li><li>Act as a thought partner to cross-functional leaders in Product, Analytics, Autonomy and Infrastructure, shaping roadmap priorities and delivering measurable business outcomes.</li><li>Evaluate and implement new technologies, tools, and frameworks to improve infrastructure performance and cost-efficiency.</li><li>Monitor infrastructure KPIs and reliability metrics; proactively address bottlenecks or issues.</li><li>Demonstrate strong written and verbal communication, sharing context with clarity across technical and non-technical stakeholders.</li></ul>Qualifications<ul style="min-height:1.5em"><li>8+ years of experience in data engineering, backend development, and DevOps.</li><li>3+ years of management experience hiring and developing teams</li><li>Strong experience of data pipelines, ETL processes, and data warehousing.</li><li>Strong programming skills in at least one object-oriented language (Python, Java, etc.).</li><li>Advanced level SQL and Data Modeling skills.</li><li>Leadership skills and experience to lead across functional and organizational lines.</li><li>Proven track record of leading technical strategy, making architectural decisions, and delivering large-scale systems with cross-functional impact.</li><li>Strong communication skills to explain and evangelize analytics and data infrastructure.</li><li>A passion for problem-solving and comfort with ambiguity.</li></ul>What Makes You Standout<ul style="min-height:1.5em"><li>Experience with infrastructure-as-code (Terraform).</li><li>Experience with workflow orchestration tools (Dagster, Apache Airflow).</li><li>Knowledge of data governance and security best practices.</li><li>Cloud infrastructure cost optimization.</li></ul>

Sr. Engineering Manager, Data Infrastructure

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.Serve Robotics is seeking an experienced Training Manager to lead the design, delivery, and continuous improvement of operations training programs for our team that executes last mile robot delivery operations in major US markets. This role is pivotal in ensuring our frontline operators, field technicians, and support staff are equipped with the skills, knowledge, and confidence to deliver safe, efficient, and high-quality service with our robotic delivery fleet.As Training Manager, you will collaborate closely with Operations, Safety, Engineering, and People teams to standardize processes, maintain compliance, and build a scalable training framework that supports company growth. We’re looking for a proven leader with strong operational instincts, a bias for action, and the ability to inspire and develop a front-line team while making data-informed decisions in a high-growth, fast-moving environment. This leader will be pivotal in building and executing a training program that allows for fast onboarding and scaling for a fast growing publicly traded start up.ResponsibilitiesProgram Development &amp; Delivery<ul style="min-height:1.5em"><li>Design, implement, and manage training programs focused on operational excellence, safety, and compliance for all levels of operations staff.</li></ul><ul style="min-height:1.5em"><li>Develop onboarding curricula for new hires, as well as refresher and upskilling programs for existing employees.</li><li>Incorporate hands-on, classroom, and digital learning methods to meet diverse training needs.</li></ul>Process Standardization &amp; Documentation<ul style="min-height:1.5em"><li>Create and maintain standard operating procedures (SOPs) and training manuals for operational workflows.</li></ul><ul style="min-height:1.5em"><li>Ensure training aligns with evolving robotics technology, delivery protocols, and regulatory requirements.</li><li>Ensure required safety training is implemented and tracked to align with region specific safety training requirements.</li></ul>Evaluation &amp; Continuous Improvement<ul style="min-height:1.5em"><li>Monitor and assess training effectiveness through performance metrics, feedback, and field audits.</li></ul><ul style="min-height:1.5em"><li>Introduce data-driven improvements to enhance employee readiness, productivity, and safety outcomes.</li><li>Partner with leadership to identify skills gaps and develop targeted training solutions.</li></ul>Collaboration &amp; Leadership<ul style="min-height:1.5em"><li>Serve as the primary liaison between Operations, Engineering, and HR for all training-related initiatives.</li></ul><ul style="min-height:1.5em"><li>Train and mentor field trainers, supervisors, and managers to reinforce a culture of learning and operational excellence.</li><li>Champion a safety-first mindset across the organization and put in place systems to measure effectiveness of safety culture.</li></ul>Qualifications<ul style="min-height:1.5em"><li>5+ years of experience in training, operations, or learning &amp; development, ideally in logistics, robotics, or technology-driven industries.</li><li>Proven experience and understanding of OSHA general industry standards (29CFR1910)</li></ul><ul style="min-height:1.5em"><li>Strong track record of designing and delivering classroom-based and virtual training programs.</li><li>Excellent communication and facilitation skills, with the ability to translate complex technical concepts into practical learning experiences.</li><li>Knowledge of adult learning principles and training evaluation methods.</li><li>Comfort with operational tools and dashboards; familiarity with BI platforms, spreadsheets, and scheduling tools</li><li>Experience in safety training, compliance, or regulated industries.</li><li>Ability to thrive in ambiguity and scale systems and processes in a fast-evolving operation</li><li>Strong analytical skills; proficient in Google Sheets, Jira, and ThoughtSpot (or equivalent BI tools)</li></ul>What Makes You Standout<ul style="min-height:1.5em"><li>Experience in robotics, last-mile delivery, autonomous vehicles, or similar operational environments.</li></ul><ul style="min-height:1.5em"><li>Familiarity with learning management systems (LMS) and e-learning development tools.</li><li>Continuous improvement and lean six sigma experience in a fast paced start up environment</li></ul>

Training Manager

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.At Serve Robotics, we are reimagining how things move in cities. Our personable sidewalk delivery robot, Serve, is our vision for the future of delivery. It’s designed to take deliveries away from congested streets and onto underutilized alleys and sidewalks. Serve reduces emissions, relieves traffic, and makes deliveries both faster and cheaper. Why move a two-pound burrito with a two-ton car?<h2></h2>As a Robotics Field Operations Technician, you’ll play a pivotal role in ensuring the success of our robot fleet through technical maintenance and operational support.Responsibilities<ul style="min-height:1.5em"><li>Troubleshoot, diagnose, and repair robots using hardware and software tools.</li><li>Monitor and support robots in the field, resolving operational issues.</li><li>Assist with the deployment and retrieval of robots in and out of market areas.</li><li>Conduct component-level and assembly-level testing to identify performance issues.</li><li>Provide feedback to engineering and development teams to refine hardware, software, and operational processes.</li><li>Track, manage, and maintain lab and component inventories.</li><li>Log repair activities in Jira, including photos and videos, to inform hardware and software teams.</li><li>Assist merchants, retail staff, and customers during delivery operations.</li><li>Maintain the cleanliness and appearance of robots to uphold Serve Robotics’ brand image.</li></ul>Qualifications<ul style="min-height:1.5em"><li>2+ years of experience in electro-mechanical, robotics, automotive, electronics, or a similar technical field.</li><li>Proficiency with diagnostic tools, including multimeters, oscilloscopes, and other bench equipment.</li><li>Experience with software and hardware troubleshooting.</li><li>Familiarity with Jira or similar documentation tools.</li><li>Ability to lift 70 lbs and spend extended periods on your feet.</li><li>Comfortable driving U-Haul-sized vehicles.</li><li>Valid U.S. driver’s license.</li><li>Ability to work weekends and flexible shifts, including mornings and evenings.</li></ul>What Makes You Standout<ul style="min-height:1.5em"><li>Hands-on experience in robotics or automation systems.</li><li>Familiarity with rapid prototyping, testing, or instrumentation.</li><li>Comfortable riding a bicycle in a city environment.</li></ul>

Robotics Field Operations Technician

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.We are seeking a dynamic Financial Analyst with 3-4 years of experience to join our fast-paced team at Serve Robotics, a leading autonomous delivery robotics company. In this role, you will be responsible for supporting financial planning, analysis, and decision-making processes, with a focus on budgeting, forecasting, variance analysis, and scenario modeling. The ideal candidate will have a strong grasp of accounting fundamentals and advanced skills in Google Sheets, as well as a passion for using automation tools like ChatGPT to streamline tasks.Responsibilities<ul style="min-height:1.5em"><li>Budgeting &amp; Forecasting: Lead the preparation, analysis, and maintenance of detailed financial models and forecasts to inform business decisions.</li><li>Variance Analysis: Perform regular variance analysis and provide insights into budget versus actual results, identifying trends, risks, and opportunities.</li><li>Scenario Modeling: Develop and maintain dynamic scenario models to assess the financial impact of various business strategies and decisions.</li><li>Automation &amp; Efficiency: Leverage advanced Excel/Google Sheets and ChatGPT to automate and simplify complex reporting processes, ensuring higher efficiency and accuracy.</li><li>Business Partner Relationships: Act as a trusted financial partner to business units, collaborating with cross-functional teams to understand their financial needs and deliver actionable insights.</li><li>Commentary &amp; Reporting: Prepare clear, concise, and insightful financial commentary to explain variances, trends, and forecasts to stakeholders at all levels.</li><li>Accounting Fundamentals: Apply solid knowledge of accounting principles to ensure the integrity of financial reporting and assist in closing processes.</li></ul>Note: The list of responsibilities is intended to capture essential duties and responsibilities for incumbents in the job. An incumbent may perform additional duties as assignedQualifications<ul style="min-height:1.5em"><li>3+ years of experience in financial analysis, preferably in a tech, robotics, or fast-paced environment.</li><li>Proficiency in advanced Google Sheets and Excel, with the ability to create and manipulate complex financial models.</li><li>Strong knowledge of budgeting, forecasting, variance analysis, and financial reporting.</li><li>Experience with scenario modeling and financial forecasting tools, as well as ERP tools like NetSuite; experience implementing FP&amp;A planning tools (Planful, Pigment, Anaplan, Adaptive) a plus!</li><li>"Comfort using emerging productivity tools (e.g., ChatGPT, scripting, workflow automation) to enhance efficiency."</li><li>Strong business acumen, with the ability to communicate financial information effectively to non-financial stakeholders.</li><li>Knowledge of accounting principles and a solid understanding of financial statements.</li><li>Excellent problem-solving, analytical, and communication skills.</li><li>Travel will be required 2-4 times per year for around 4-5 business days each time.</li></ul>

Financial Analyst

Robotics Service Technician

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.This role supports end-to-end market launches, driving cross-team coordination, vendor and logistics management, and clear communication with local on-the-ground teams. The role also maintains documentation and project management tools to ensure alignment. Responsibilities span pre-launch planning through post-launch neighborhood expansion, helping ensure launches are executed smoothly and efficiently.<h3></h3>Responsibilities <ul style="min-height:1.5em"><li>Support end-to-end market launch planning, including site readiness, equipment tracking, and coordination with the facilities team, contractors, and vendors.</li><li>Manage logistics for robot deliveries, warehouse materials, furniture, and IT/charging setups for new depots.</li><li>Coordinate onsite activities during pre-launch (e.g. vendor scheduling, equipment deliveries, inventory checks, robot arrival timing).</li><li>Track and maintain documentation for permits, utility installations, lease agreements, and local compliance items.</li><li>Own pre-launch checklists in collaboration with Expansion, IT, and Field Ops teams.</li><li>Ensure vendors and contractors meet deadlines and quality expectations.</li><li>Travel to launch markets to support launch-week operations (approx. 25% travel).</li><li>Support ongoing expansion of neighborhoods post-launch (e.g. mapping, scouting, merchant outreach assistance).</li><li>Help update and maintain internal project management tools (e.g. Jira, Notion, Google Sheets).</li></ul>Qualifications<ul style="min-height:1.5em"><li>2+ years in operations, logistics, field support, or project coordination—ideally in mobility, AV, warehouse, robotics, or last-mile delivery.</li><li>Highly organized with strong attention to detail and ability to juggle multiple priorities. You enjoy organizing documents and Google Drive, compiling information, and sharing information with cross-functional partners</li><li>Comfortable working cross-functionally with technical and non-technical teams.</li><li>Experience working with vendors and managing site-level logistics (e.g., furniture delivery, power installs, IT setup support).</li><li>Clear and proactive communicator—both written and verbal.</li><li>Self-starter who thrives in ambiguity and adapts quickly.</li><li>Familiarity with project management tools like Notion, Jira, Asana, or Airtable is a plus.</li><li>Willingness to travel and be hands-on during launch windows.</li></ul>What Makes You Standout<ul style="min-height:1.5em"><li>Experience working at a startup or fast-paced environment.</li></ul>

Operations Coordinator, Expansions

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.We are looking for an Electrical Engineer - Failure Analysis to lead the support and enhancement of the performance, reliability, and manufacturability of electrical systems within our robotic platforms. This senior-level role is heavily focused on Failure Analysis (FA) and driving resolution of high-impact electrical issues across the full product lifecycle—from production to deployment in the field. The ideal candidate brings deep technical expertise, thrives in a cross-functional environment, and is passionate about improving system reliability through hands-on analysis, design change leadership, and collaboration across engineering, manufacturing, and operations.Responsibilities<ul style="min-height:1.5em"><li>Lead structured Failure Analysis (FA) efforts on robotic systems and subassemblies using advanced root cause methodologies.</li><li>Serve as the technical lead for resolving complex electrical issues in production and field environments.</li><li>Author and present FA reports with a high degree of technical rigor, aligning stakeholders on findings and next steps.</li><li>Drive and own Engineering Change Orders (ECOs) for electrical design improvements targeting reliability, serviceability, and manufacturability.</li><li>Maintain and improve electrical documentation, including schematics, BOMs, wiring diagrams, and test plans.</li><li>Collaborate with Firmware, Mechanical, Systems, and Test Engineering to troubleshoot and resolve systemic, cross-disciplinary issues.</li><li>Partner with Manufacturing and Supply Chain to improve yield, address component obsolescence, and mitigate supplier issues.</li><li>Lead qualification efforts for alternate components and suppliers, including sensors, motors, power systems, and PCBs.</li><li>Support and sometimes direct electrical bring-up and debug across robot subassemblies.</li><li>Identify and lead initiatives for cost reduction, field issue trend tracking, and reliability-focused continuous improvement.</li><li>Mentor junior engineers and provide technical oversight during FA, debug, and design validation activities.</li></ul>Qualifications<ul style="min-height:1.5em"><li>Bachelor’s degree in Electrical Engineering or a related field.</li><li>5+ years of experience in electrical design or sustaining engineering in robotics or complex electromechanical systems.</li><li>Proven experience with structured FA techniques (5 Whys, Fishbone, FMEA, Fault Tree Analysis).</li><li>Solid understanding of analog and digital circuit design, including sensors, motor drivers, and power electronics.</li><li>Skilled in use of lab tools (oscilloscopes, logic analyzers, power meters, multimeters, etc.).</li><li>Proficient in ECAD tools (e.g., Altium Designer, OrCAD) and PLM systems (e.g., Arena, Agile).</li><li>Experience with EMI/ESD troubleshooting and system-level validation.</li><li>Hands-on experience with robotic or automation systems preferred.</li><li>Effective communicator with strong cross-functional collaboration skills.</li><li>Familiarity with manufacturing processes for PCBAs, cable assemblies, and embedded systems.</li><li>Exposure to regulatory and compliance standards (e.g., CE, UL, FCC) is a plus.</li></ul>What Makes You Standout<ul style="min-height:1.5em"><li>You apply a rigorous, evidence-based approach to FA and reliability engineering.</li><li>You’re comfortable working through ambiguity and enjoy system-level problem solving.</li><li>You’ve worked on complex, safety-critical systems involving motion, compute, and sensing.</li><li>You combine urgency in debugging with diligence in documentation and communication.</li><li>You take ownership, follow through, and drive resolution.</li></ul>

Electrical Engineer - Failure Analysis

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.Our Finance and Accounting team is looking for an SEC Reporting and Technical Accounting Manager to assist with the preparation of external financial reporting for Serve Robotics. In this role, you will report to the Controller and play a key part in preparing SEC filings. You will also provide support on technical accounting matters and complex transactions. The ideal candidate is proactive, collaborative, and driven, with a strong work ethic, a passion for tackling new challenges, and who can help streamline and improve our processes as we grow and scale.This is a highly visible position within the business that will give you hands-on experience across the organization.Responsibilities<ul style="min-height:1.5em"><li>Prepare SEC reporting documents (10-Q, 10-K, 8-K), press releases and investor presentations.</li><li>Prepare footnote support schedules, tie-out support for SEC filings and disclosure checklists.</li><li>Assist in the management of our SEC reporting documents using our Workiva filing platform.</li><li>Collaborate closely with the Company’s external auditors, PwC, in support of quarterly reviews and annual audit</li><li>Assist with the research of technical accounting and disclosure topics and prepare internal memorandums. These include support around ASC606, ACS842, ASC805, ASC718, ASC360, and other material transactions undertaken by the Company</li><li>Collaborate with the legal team to ensure compliance with SEC regulations.</li><li>Collaborate with our Investor Relations team in supporting the earnings release process.</li><li>Assist in maintaining and continuously improving processes and controls over financial reporting.</li><li>Assist in updating and maintaining our global accounting policies.</li><li>Participate and prepare materials for monthly/quarterly financial close review meetings to ensure appropriate accounting of transactions and accurate external reporting.</li><li>Participate in special projects and ad hoc requests as needed.</li></ul>Qualifications<ul style="min-height:1.5em"><li>Master's degree in Accounting from an accredited university</li><li>CPA and Big 4 public accounting experience</li><li>5+ years' accounting experience, with SEC reporting experience at a public company preferred</li><li>Strong knowledge of US GAAP and SEC reporting requirements</li><li>Experience with ASC606 and ASC805</li><li>Manufacturing and/or software industry experience preferred</li><li>Ability to work closely with management</li><li>Commitment to all reporting and audit deadlines</li><li>Exceptional organizational skills, project management experience to include management of large-scale/global initiatives.</li></ul>

SEC Manager

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully. Role OverviewAt Serve safety is non-negotiable. We are looking for a [VP/Director of Safety] to help our company scale by working cross functionally amongst our teams and building internal tools and processes to ensure the safety of our team and the safe operation of our robots.Responsibilities<ul style="min-height:1.5em"><li>Lead the development and implementation of comprehensive safety strategies for our delivery operations, including our autonomous vehicle systems, and ensuring compliance with relevant standards and establishing industry’s best practices.</li><li>Lead safety assessments, audits, and inspections, and overseeing risk management processes.</li><li>Define and articulate the company's safety vision and strategy, ensuring it aligns with internal and external requirements and industry best practices.</li><li>Build and manage a team addressing various needs, including Trust &amp; Safety.</li><li>Work cross-functionally with engineering, product and operations leads and the safety committee to address safety needs as they arise.</li><li>Oversee and manage safety-related projects including a structured testing program and facilities, and ensuring they are completed on time and within budget.</li><li>Communicate the company's safety strategy and vision to partners, regulators, industry bodies, and the public.</li><li>Develop and implement safety training programs for employees and stakeholders.</li><li>Investigate accidents and incidents, identify root causes, and recommend corrective actions.</li></ul>Qualifications<ul style="min-height:1.5em"><li>BS Degree in Computer Science, engineering, or related field with at least 8+ years of experience in the Automotive, Transportation, Aerospace, Robotics or other safety-focused or regulated industries</li><li>Deep technical expertise in safety engineering, preferably in a high-tech environment with experience in autonomous technology</li><li>Excellent communication skills to articulate safety strategies and engage with partners, regulators, and stakeholders</li><li>Ability to identify and solve complex safety problems</li><li>Hands-on skills of working with data analysis</li><li>Experience with and understanding of risk and reliability functions</li></ul>What Makes You Standout<ul style="min-height:1.5em"><li>Previous experience in AV companies</li><li>A strong understanding of current safety standards and best practices for running a fleet of autonomous vehicles</li></ul>

Head of Safety

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.Role OverviewServe’s simulation platform plays a pivotal role in the continuous development of our autonomy stack. As a member of our team, you will play a key role in developing advanced simulation features including procedural generation tools, agent behaviors, and highly realistic rendering for robotics applications. These simulation environments will serve as critical platforms for training machine learning models. Leveraging the large volumes of multimodal data collected from our robots, you will help bridge the gap between real-world data and simulated environments, enabling effective real-to-sim transfer at scale.Responsibilities<ul style="min-height:1.5em"><li>Simulation Bring-up: Lead the setup, configuration, and deployment of simulation environments for robotics testing and validation.</li><li>Worldbuilding Tools: Design and develop tools to generate highly realistic digital townscapes, including roads, sidewalks, vegetation, signage, and other urban elements.</li><li>Asset Integration: Create and integrate 3D assets that blend seamlessly into complex, real-world-inspired environments.</li><li>Unreal Engine Development: Utilize Unreal Engine 5 to build, optimize, and manage immersive simulation environments.</li><li>Synthetic Data Pipelines: Integrate simulation environments into workflows for generating large-scale training datasets for ML and robotics perception models.</li><li>Cross-Functional Collaboration: Partner with robotics engineers, ML researchers, and software developers to ensure simulation fidelity, scalability, and usefulness.</li><li>Continuous Improvement: Debug, test, and refine simulation environments for accuracy, realism, performance, and maintainability.</li></ul>Qualifications<ul style="min-height:1.5em"><li>Bachelor’s degree in Computer Science, Robotics, Game Development, with 5+ years of experience in a related field.</li><li>Proven experience with Unreal Engine 5 for environment development and simulation.</li><li>Strong proficiency in 3D asset creation, scene composition, and environmental modeling.</li><li>Strong C++ skills for designing performant and maintainable systems.</li><li>Experience with Python for scripting, automation, and integration.</li><li>Ability to work cross-functionally and deliver results in a fast-paced robotics environment.</li></ul>What Makes You Stand Out<ul style="min-height:1.5em"><li>Master’s degree in Computer Science, Robotics, Game Development, or a related field.</li><li>Understanding of computer vision, robotics simulation, or reinforcement learning workflows.</li><li>Knowledge of digital twins, synthetic data generation, or training-data pipelines.</li><li>Familiarity with tools such as Blender, Maya, or other 3D modeling software.</li><li>Strong portfolio showcasing realistic environment creation and asset integration.</li><li>Deep understanding of physics-based simulation for robotics (e.g., sensor simulation, collision modeling).</li><li>Prior work on synthetic data generation specifically for robotics perception models.</li><li>Hands-on experience with robotics simulation frameworks(NVIDIA Isaac Sim , CARLA, or Gazebo).</li><li>Contributions to open-source projects in robotics simulation, digital twins, or Unreal Engine.</li></ul>

Sr. Simulation & Game Engine Engineer (Robotics)

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.Role OverviewYour role primarily focuses on the mechanical reliability testing and improvements while having a strong supporting role in the other design stages. Your day-to-day duties include test planning, execution and supporting the production of fleet hardware through a combination of root cause analysis, CAD design, drawing creation, testing and assisting in fleet deployment.Responsibilities<ul style="min-height:1.5em"><li>Support design validation, testing, and qualification to ensure adherence to product requirements. Execute environmental tests through test plan development, design test fixtures, write or modify test scripts, and analyze data.</li><li>Conduct root cause analysis and develop solutions for mechanical failures experienced during tests.</li><li>Act as the primary technical interface between Serve mechanical engineering, test facilities and contract manufacturers.</li><li>Identify and implement design improvements that enhance manufacturing efficiency, reduce cost, and improve product reliability.</li><li>Assist in the full product development lifecycle, from concept to mass production, ensuring designs meet quality, performance, and regulatory standards.</li><li>Review and refine engineering drawings, CAD models, and SOPs for manufacturability and assembly.</li><li>Effectively manage tasks and deliverables in a remote work environment with minimal supervision.</li></ul>Qualifications<ul style="min-height:1.5em"><li>Bachelor’s or Master’s degree in Mechanical Engineering.</li><li>7+ years of experience in mechanical engineering, preferably in robotics, automation, or high-tech manufacturing.</li><li>Strong understanding and execution of environmental tests such as: ingress protection, vibration, shock and thermal. Ability to execute functional testing.</li><li>Strong understanding of mechanical design principles, GD&amp;T, DFM/DFA methodologies, and structural analysis.</li><li>Proficiency in 3D CAD software (e.g., SolidWorks or Onshape) and experience executing FEA simulations.</li><li>Familiar with PLM software (e.g. Arena) for engineering change management and configuration control.</li><li>Familiar with manufacturing processes such as injection molding, sheet metal fabrication, machining, and 3D printing. Knowledge of materials selection and their impact on design and manufacturability.</li><li>Proven track record of working with test labs, contract manufacturers and suppliers in a production environment.</li><li>Strong problem-solving skills and ability to quickly adapt to test failures and manufacturing challenges.</li><li>Strong communication and collaboration skills to coordinate with global teams.</li><li>Willingness to travel as needed to support testing, production and supplier engagements.</li><li>Proven ability to work independently, demonstrating strong time management, self-motivation, and accountability in remote or autonomous settings.</li></ul>

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.As the Tax Manager, you will manage all aspects of the consolidated and entity level direct and indirect taxes. In this role you will track and implement new legislation and tax policy changes as well as manage the research and planning of new projects/processes. We are looking for an experienced tax manager who is able to collaborate with Legal, Technical Accounting, and other cross-functional business teams.Responsibilities<ul style="min-height:1.5em"><li>Facilitate and manage the preparation and review of company federal tax returns and the accurate, timely filing of all tax forms.</li><li>Ensure accurate, timely filing of consolidated federal, state and local income tax returns and other business related filings.</li><li>Own the preparation and filing of company credits and incentivizes, including R&amp;D</li><li>Implement and maintain processes related to indirect taxes, including Sales and Use, Franchise, Property, and others</li><li>Develop and implement strategic tax planning for all necessary federal and state taxes, including transfer pricing studies and cross-border documentation</li><li>Manage external consultants who may be involved in preparation of the company's US federal income tax return and other tax documents.</li><li>Plan for and develop overall return calendar and coordinate timing and inputs</li><li>Maintain effective control procedures over all aspects of the tax process.</li><li>Manage and facilitate IRS income tax audits: preparing responses, creating schedules, etc.</li><li>Monitor legislative and regulatory tax law developments, communicate the effects of these developments to management and the tax team and create strategies to capitalize on changes to taxation legislation.</li><li>Provide support with various internal audits and special tax related projects.</li></ul>Qualifications<ul style="min-height:1.5em"><li>Bachelor’s Degree in Accounting</li><li>8+ years of compliance, audit, research and planning experience</li><li>Proven ability to collaborate with Legal, Accounting, and Business team</li><li>Strong knowledge of tax code, compliance and procedures for corporations.</li><li>Familiarity with U.S. federal, state and local reporting requirements.</li><li>Strong experience with a variety of tax operations and ability to drive process improvements.</li><li>Experience with R&amp;D Credit and Filing process</li><li>CPA certification</li></ul>What Makes You Standout<ul style="min-height:1.5em"><li>Netsuite system experience</li><li>Experience with worldwide intracompany indirect tax issues</li><li>Experience with marketplace facilitator laws, digital goods, sales and use taxes</li><li>Strong analytical skills</li><li>Collaborative orientation</li><li>Tax research and policy change proficiency</li></ul>

Tax Manager

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.We're seeking an experienced Hardware Test Engineer to own the validation of our robot's core hardware systems. You’ll play a critical role in ensuring the performance, reliability, and compliance of hardware including compute, power system, and motor controllers. This position is ideal for someone who enjoys building robust, automated test infrastructures that bridge the gap between design and manufacturing.Responsibilities<ul style="min-height:1.5em"><li>Define and lead comprehensive test strategies for systems including compute, power delivery, and motor controllers.</li><li>Design and implement manual and automated test setups, including custom fixtures and test benches.</li><li>Manage the full test lifecycle—from planning and execution to data analysis and reporting.</li><li>Perform validation for thermal performance, EMI/EMC, signal integrity, and long-term reliability.</li><li>Collaborate closely with electrical, mechanical, and firmware teams to ensure testability and design quality.</li><li>Debug hardware issues, identify root causes, and drive corrective actions with the design team.</li><li>Develop and maintain clear, thorough test documentation.</li><li>Develop and execute stress and corner-case testing to uncover edge-case hardware failures.</li><li>Support manufacturing with test development for production and assist during new product introduction (NPI).</li><li>Work closely with the supply chain and manufacturing partners to ensure test coverage and consistency across production lines.</li><li>Analyze field data to identify potential hardware reliability issues and feed insights back into test planning and design improvements. </li></ul>Qualifications <ul style="min-height:1.5em"><li>We thrive in a dynamic environment alongside smart, passionate, and creative individuals. We seek team members who embody the following experience:<ul style="min-height:1.5em"><li>5+ years of experience in hardware validation, ideally in robotics, automotive, or industrial electronics.</li><li>Bachelor’s degree in Electrical, Computer, or related Engineering discipline.</li><li>Proficient with lab tools such as oscilloscopes, logic analyzers, and programmable power supplies.</li><li>Strong skills in test automation using Python (preferred) or similar scripting languages.</li><li>Ability to interpret schematics, understand embedded systems, and troubleshoot complex hardware issues.</li><li>Comfortable working in a fast-paced, startup-style environment.</li></ul></li></ul>What Makes You Standout<ul style="min-height:1.5em"><li>Familiarity with regulatory and environmental compliance (e.g., CE, FCC, thermal, vibration).</li><li>Experience with BLDC/PMSM motor control and sensor integration.</li><li>Working knowledge of PLM systems, bug tracking tools (e.g., Jira), and version control (e.g., Git).</li></ul>

Sr. Hardware Test Engineer, Electrical

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.Role OverviewServe Robotics is seeking a high-performing Account Executive with a strong track record in Out-of-Home (OOH) and Experiential Advertising sales. You will play a critical role in building and growing our innovative advertising business, helping clients activate one of the market's most unique, tech-enabled media platforms.This is a rare opportunity to be part of a pioneering team at the intersection of robotics, experiential marketing, and emerging media, bringing creativity and innovation to the streets through our sidewalk delivery robots.Responsibilities<ul style="min-height:1.5em"><li>Identify, prospect, and develop new business opportunities with brands and agencies.</li><li>Pitch Serve’s advertising and experiential marketing capabilities in a compelling, consultative manner</li><li>Build and maintain strong, trust-based relationships with key agency and brand stakeholders.</li><li>Manage a full sales cycle, from prospecting to closing and onboarding</li><li>Stay informed on Out of Home Advertising trends, client needs, and the evolving media landscape</li><li>Collaborate internally with marketing, operations, engineering, and product to ensure seamless campaign execution</li><li>Track and manage opportunities through CRM tools and sales pipelines</li><li>Consistently meet or exceed monthly and quarterly sales goals</li></ul>Qualifications<ul style="min-height:1.5em"><li>4+ years of successful media sales experience, ideally in out-of-home advertising or experiential advertising</li><li>Proven ability to sell to and build relationships with agencies and brands, and have existing relationships in place. </li><li>Strong organizational and time management skills</li><li>Excellent verbal and written communication abilities</li><li>Valid driver’s license and ability to travel for client meetings and events</li></ul>What Makes You Stand Out<ul style="min-height:1.5em"><li>Deep understanding of the out-of-home advertising space and experiential advertising</li><li>Experience using data and analytics to inform client strategies</li><li>Background in fast-paced, high-growth, or startup sales environments</li><li>Proficiency in CRM tools and pipeline management platforms This role offers a 5% commission plan on all sales generated!</li></ul>

Account Executive, Advertising Sales - West Coast

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.As a Senior Software Engineer on the Embedded team, you'll be contributing to the core software components that drive Serve throughout cities. We’re looking for a self-driven engineer who’s passionate about building the future of autonomous delivery!Responsibilities<ul style="min-height:1.5em"><li>Develop software for robot powertrain components and functions.</li><li>Design and implement systems for measuring system performance and efficiency.</li><li>Work closely with systems, electrical, and mechanical teams to architect robust cross-functional solutions.</li><li>Support integration of new hardware components and bringup of new platforms.</li><li>Provide technical leadership and mentorship to other team members.</li></ul> Qualifications<ul style="min-height:1.5em"><li>Bachelor's degree in Computer Engineering, Electrical Engineering, or a related field.</li><li>5+ years experience developing production C++ code (C++17 and newer preferred).</li><li>Experience developing embedded software targeting both Linux and RTOS.</li><li>Experience developing systems with safety and real-time requirements.</li><li>Experience implementing feedback control systems.</li><li>Experience with communication interfaces including CAN, UART, I2C, and Ethernet.</li><li>Track record of taking vaguely defined problems and converting them into robust production solutions.</li></ul>What makes you stand out<ul style="min-height:1.5em"><li>Master's degree in Computer Engineering, Electrical Engineering, or a related field.</li><li>Experience in mobile robotics or electric vehicle development.</li><li>Comfortable working hands on with electronics, motors, and batteries.</li><li>System modeling and control system design experience.</li><li>Understanding of electric motors and their control methods.</li><li>Vehicle dynamics knowledge is a bonus.</li></ul>

Sr. Embedded Software Engineer, Powertrain

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.As a Senior Software Engineer on the Platform team, you'll be working on the core software components that power Serve and enable robotics application development. We’re looking for a self-driven engineer who’s passionate about building the future of autonomous delivery!<h3>Responsibilities</h3><ul style="min-height:1.5em"><li>Write high quality embedded software for next generation Serve platforms.</li><li>Collaborate with Hardware and Autonomy teams on requirements, system design, and component selection.</li><li>Develop drivers and hardware abstractions for new components including sensors, actuators, and communication electronics.</li><li>Design and implement systems for measuring software and hardware performance.</li><li>Support BSP development and bringup of new hardware designs.</li><li>Support development of robotics middleware and application frameworks.</li></ul><h3>Qualifications</h3><ul style="min-height:1.5em"><li>5+ years experience developing production C++ code (C++17 and newer).</li><li>3+ years experience developing embedded Linux applications and user space drivers.</li><li>Experience developing real-time systems with safety and performance requirements.</li><li>Experience with performance optimization of embedded software.</li><li>Experience with communication interfaces including Ethernet, GMSL, PCIe, USB, UART, I2C, CAN</li></ul><h3>What makes you stand out</h3><ul style="min-height:1.5em"><li>Experience in robotics or autonomous vehicle development.</li><li>Prior experience integrating cameras and Lidar.</li><li>Strong knowledge of Linux kernel and experience developing kernel drivers.</li><li>Hands on experience testing and debugging electronics.</li></ul>

Senior Embedded Software Engineer

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.As a Senior Governance, Risk, and Compliance (GRC) Analyst you will partner with Serve business and technology stakeholders to facilitate and align on security best practices. As a high-level subject matter expert in governance and risk, this position will apply technical knowledge and to assess and mitigate risks related to Serve’s financial and IT systems and business processes.Responsibilities<ul style="min-height:1.5em"><li>Serve as a subject matter expert on security best practices, compliance frameworks and standards such as SOX Section 404 IT General Controls, ISO 27001, GDPR, CCPA.</li><li>Maintain security documentation including, but not limited to: information security policies and procedures, risk assessment methodology and treatment plans, privacy and business impact assessments (BIA/PIA), and compliance audit procedures.</li><li>Manage Serve’s security awareness program platform and quarterly phishing simulation campaigns and reporting.</li><li>Conduct periodic risk assessments of third-party vendor services and establish corrective action plans for risk mitigation.</li><li>Support periodic IT audits for Serve critical business systems to ensure compliance with IT General control (ITGC) requirements.</li><li>Track and manage audit findings and remediation activities to ensure timely resolution.</li><li>Manage Serve’s compliance framework, risk and control matrix and compliance automation system of record.</li><li>Prepare weekly reports for senior leadership on the compliance status of internal controls.</li></ul>Qualifications<ul style="min-height:1.5em"><li>Knowledge in ISO 27001/2 and SOC 2 trust principles.</li><li>Knowledge in Information Security best practices.</li><li>The following certifications are desired but not required: ISO/IEC 27001 Lead Implementer/Auditor, CISA, CISSP.</li><li>Experience with participating in compliance audits in a lead or supporting role.</li><li>Experience in preparing compliance audit workpapers such as artifact request lists, standard test cases and test plans.</li><li>Experience with managing and supporting an Enterprise Risk Management (ERM) Lifecycle.</li><li>Familiarity with the use of Standard Information Gathering (SIG) for Third-Party Vendor Risk Assessments.</li><li>Experience using Atlassian Jira for team workload assignment and prioritization through Scrum or Kanban project management.</li><li>Experience configuring, managing and providing support for GRC or IRM tools such as Archer, ZenGRC or RSAM, Vanta.</li><li>Experience with developing compliance and security analytics/insights through Looker, PowerBI, Chartio or similar BI/analytics tooling.</li><li>Ability to work effectively while prioritizing and juggling competing priorities in a fast-paced work environment.</li></ul>

Senior GRC Analyst

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.As a Senior Security Engineer, you’ll work alongside a talented and collaborative team to help protect our platform, infrastructure, and robotic systems. You’ll contribute to security architecture, tooling, and operational improvements while continuing to grow your technical skills in a highly supportive environment. Responsibilities<ul style="min-height:1.5em"><li>Collaborate with senior engineers to define and implement security best practices across Serve’s cloud infrastructure (AWS/GCP).</li><li>Support threat modeling, risk assessments, and architecture reviews for key components of our platform.</li><li>Develop, maintain, and improve automation tools for secure configuration management and continuous monitoring (e.g., image scanning, IAM policy enforcement).</li><li>Assist in implementing runtime security measures for our containerized workloads (Docker, Kubernetes).</li><li>Design and deploy endpoint and application security controls to protect managed devices and ensure compliance across the organization.</li><li>Participate in the triage, investigation, and resolution of security incidents.</li><li>Contribute to internal documentation and raise security awareness across engineering teams through reviews and knowledge sharing.</li><li>Participate in the Security team on-call rotation.</li></ul>Qualifications<ul style="min-height:1.5em"><li>5+ years of hands-on experience in security engineering, DevSecOps, or infrastructure security roles.</li><li>Solid understanding of cloud platforms (AWS and/or GCP) and their security services.</li><li>Strong knowledge of Linux systems and core networking protocols (TCP/IP, DNS, HTTP).</li><li>Familiarity with infrastructure-as-code tools such as Terraform or CloudFormation.</li><li>Experience with container security best practices and tools (Docker, Kubernetes).</li><li>Proficiency in at least one scripting language (Python, Bash, etc.).</li><li>Excellent communication and collaboration skills across technical and non-technical teams. </li></ul>What makes you standout<ul style="min-height:1.5em"><li>Familiarity with secure authentication protocols (OAuth, SAML) and cryptographic key management.</li><li>Experience with vulnerability scanning and compliance tooling.</li><li>Exposure to security frameworks and standards (NIST, ISO27001, CIS Benchmarks).</li><li>Programming experience in languages like C, C++, or JavaScript.</li><li>Security certifications such as AWS Security Specialty, Google Cloud Security Professional, or CISSP.</li><li>A strong sense of ownership and accountability in your work.</li><li>The ability to work independently, ask questions, and drive projects forward.</li><li>Continuous learning and a genuine interest in security across domains.</li><li>Empathy, clear communication, and a collaborative mindset.</li></ul>

Senior Security Engineer

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.Role OverviewServe is seeking a seasoned real estate professional to develop and execute a comprehensive property sourcing and property management strategy. Successful hires will contribute to a wide variety of cross-functional matters including finance, legal, sourcing locations, negotiating leases, and managing properties. The ideal candidate will be detail-oriented, self-motivated, and capable of managing shifting priorities in a dynamic, collaborative environment.Responsibilities<ul style="min-height:1.5em"><li>Own the pipeline of new locations to support Serve’s strategic needs</li><li>Coordinate with operations, finance and legal to evaluate new locations</li><li>Conduct property visits of both existing and potential properties</li><li>Negotiate leases and own relationships with real estate brokers and new and existing landlords</li><li>Manage Serve’s current portfolio of locations and maintain compliance with existing leases</li><li>Manage, negotiate, and coordinate with vendors as needed to service properties</li><li>Track, forecast, and communicate all real estate related expenses and contracts with the finance and legal teams</li></ul>Qualifications<ul style="min-height:1.5em"><li>5+ years of commercial real estate experience, with at least 2 years of experience negotiating commercial real estate leases</li><li>Experience managing commercial real estate properties</li><li>You have a Bachelor's Degree (or equivalent experience)</li></ul>What Makes You Standout<ul style="min-height:1.5em"><li>Previous experience as a commercial real estate broker or experience in real estate acquisitions</li><li>Previous experience as a property manager</li><li>Willingness to take on a broad range of tasks is essential</li></ul>

Real Estate Manager

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.As a Senior Software Engineer on the Infrastructure &amp; Developer Productivity team, you will design and maintain the systems that enable Serve’s engineers to build, test, and ship robotics software faster and more reliably. You will own release management tooling, CI/CD orchestration, and automated KPI dashboards, while also building end-to-end data pipelines that power QA metrics, mapping, and machine learning. A core part of your role will be evaluating and integrating GenAI tools to accelerate developer productivity across the organization.This is a cross-functional role at the intersection of infrastructure, developer tools, and data engineering, giving you direct impact on the speed, quality, and reliability of our autonomous robot fleet.Reponsibilities <ul style="min-height:1.5em"><li>Design and maintain release management and CI/CD orchestration tooling to streamline delivery pipelines.</li><li>Build automated KPI dashboards and regression benchmarks to monitor engineering and system performance.</li><li>Develop internal developer productivity tools that improve setup, testing, and collaboration.</li><li>Vet, integrate, and scale GenAI-powered tools to improve developer experience and automation.</li><li>Collaborate with other engineering teams to reduce manual toil and adopt infrastructure best practices.</li><li>Design, build, and own the infrastructure that enables high-velocity software delivery.</li></ul>Qualifications<ul style="min-height:1.5em"><li>5+ years of experience in software infrastructure, developer productivity, or DevOps engineering.</li><li>Strong programming skills in Python and at least one systems-level language (C++, Rust, etc.).</li><li>Expertise in CI/CD systems (GitHub Actions, Argo, or similar) and build systems (Bazel strongly preferred).</li><li>Proficiency with cloud infrastructure (GCP preferred) for scaling builds, tests, and data pipelines.</li><li>Familiarity with metrics &amp; monitoring systems (Grafana, Prometheus, or equivalent).</li><li>Strong communication and collaboration skills.</li></ul>What Makes you Stand Out <ul style="min-height:1.5em"><li>Experience in embedded software development or infrastructure (Robotics, IoT, etc)</li><li>Hands-on experience with GenAI tools (LLM-based coding assistants, workflow automation, or productivity enhancements).</li><li>Familiarity with robotics workflows such as simulation frameworks, QA automation, or mapping pipelines.</li><li>Background in release engineering and developer onboarding tooling.</li><li>Experience with implementing and maintaining observability tools (Grafana, Datadog, OpenTelemetry) to provide end-to-end visibility, actionable insights, and proactive monitoring across distributed systems.</li></ul>

Senior Software Engineer, Infrastructure & Developer Productivity (GCP)

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.As a service technician, you are in the hub of critical activities supporting both Engineering and Operations by helping to maintain and deploy state of the art robots. You work with cross-functional teams of hardware and software engineers, product, manufacturing, operations and QA to enable teams and keep our robots functional, safe and reliable. You enjoy the challenge of fixing problems and continually improving processes.Responsibilities<ul style="min-height:1.5em"><li>Troubleshoot and repair robots using hardware and software tools</li><li>Perform component-level and assembly-level testing and diagnostics</li><li>Maintain component and lab inventories</li><li>Track inventory consumption to help identify repair/maintenance trends</li><li>Diligently document repairs in Jira, ensuring to capture pictures and videos to help inform hardware and software teams</li></ul>Qualifications<ul style="min-height:1.5em"><li>2+ years technical experience in electro-mechanical, computer, automotive, electronics, robotics, or aerospace industries</li><li>Experience troubleshooting and repairing robots using hardware and software tools</li><li>Ability to use general shop, automotive, and diagnostic tools</li><li>1+ year of shop, lab, rapid prototyping, testing, and instrumentation skills</li><li>Familiarity with electronics troubleshooting using multimeter, oscilloscope, power supply and other basic bench equipment</li><li>Strong organizational skills, safe practices and exceptional work habits</li><li>Ability to work independently and take directions from multiple sources (manager and engineers)</li><li>Experience with Jira</li><li>Ability to work Saturday and Sunday as part of 5 day work week, with ability to work morning and evening hours</li></ul>

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.Job Overview Reporting into the VP of Communications and Investor Relations and working with various departments, you will manage all marketing initiatives and support our growth strategy. This role is perfect for someone who combines strategic thinking with hands-on executional expertise.You thrive at the intersection of creativity and data, and you’ll be responsible for executing and optimizing communications and marketing campaigns to build brand awareness and drive partner acquisition. You will own the creation and execution of the communications and marketing plan each year, setting KPIs, tracking performance, and collaborating with both internal and external stakeholders to scale your impact.You have experience with communications and messaging, modern content creation systems, and marketing platforms, including press releases, social media, email, video, and podcasts. You are excited about the growing role of AI in communications and marketing, optimizing workflows, and driving measurable results. You understand the role of data analytics and performance marketing in helping to shape strategies that align with our business goals.This is a dynamic, fast-paced environment, and we’re looking for a communications and marketing leader who is ready to roll up their sleeves and collaborate with department heads across sales, operations, product, and engineering to deliver on strategic initiatives.Responsibilities:<ul style="min-height:1.5em"><li>Strategy &amp; Planning: Help build and execute the communications and marketing plan each year, aligning with Serve Robotics leadership to ensure KPIs are met.</li><li>Social Media Management: Grow Serve Robotics’ presence on key social platforms, crafting engaging, on-brand content that resonates with audiences and drives results.</li><li>Content Creation: Develop high-quality content including blog posts, case studies, videos, and marketing materials to effectively communicate Serve Robotics' value propositions.</li><li>Campaign Management: Oversee the ideation, execution, and measurement of multi-platform campaigns designed to increase brand awareness and drive partner acquisition.</li><li>Collaboration: Work closely with internal teams, including sales, product, and engineering, as well as external partners like freelancers and agencies, to execute cohesive marketing strategies and create impactful materials, including presentations, one-sheets, and proposal templates.</li><li>Analytics &amp; Reporting: Track, analyze, and report on the performance of marketing efforts, using data to refine strategies and improve outcomes.</li><li>Vendor Management: Supervise and manage agency and freelance relationships, as needed.</li></ul>Qualifications<ul style="min-height:1.5em"><li>5+ years of experience in digital brand marketing and/or communications.</li><li>Proven ability to develop and execute marketing strategies effectively.</li><li>Excellent written, verbal, and presentation skills.</li><li>Entrepreneurial mindset with a willingness to roll up your sleeves and tackle challenges creatively.</li><li>Expertise in Google’s suite of tools (Docs, Sheets etc) and experience with Adobe, Canva, and Hubspot strongly preferred.</li><li>Strong organizational skills and ability to manage multiple projects in a fast-paced environment.</li><li>Up-to-date with the latest marketing trends and best practices.</li><li>Available for periodic travel across the U.S. as needed.</li><li>Bachelor's degree in Marketing, Business Administration, Communications, or a related field. Advanced degree or relevant certifications (e.g., Google Analytics, HubSpot, etc.) are a plus.</li></ul>

Communications & Marketing Lead

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.JOB OVERVIEWServe Robotics is seeking an IT Support Specialist to provide exceptional technical support and maintain smooth day-to-day operations for our growing team. You'll be the primary point of contact for resolving technical issues through our IT Service Desk, with 80% of your time dedicated to support ticket resolution and 20% focused on project work. This role includes troubleshooting hardware and software issues, managing user accounts, facilitating onboarding support, and ensuring our team has the technical resources they need to succeed.JOB DUTIES<ul style="min-height:1.5em"><li>Serve as primary responder for IT Service Desk tickets, providing timely resolution of technical issues and user requests.</li><li>Troubleshoot and resolve hardware issues including laptops, desktops, peripherals, and mobile devices.</li><li>Provide software support across Windows, macOS, and Linux environments, including application installation and configuration.</li><li>Support employee onboarding and offboarding processes, including account provisioning and equipment setup.</li><li>Manage user accounts, permissions, and access levels across various systems and platforms.</li><li>Diagnose and resolve network connectivity issues, printer problems, and other infrastructure-related concerns.</li><li>Collaborate with vendors for hardware repairs, warranty claims, and technical escalations.</li><li>Document solutions in our knowledge base and maintain accurate ticket records for continuous improvement.</li><li>Participate in IT projects including system upgrades, process improvements, and automation initiatives (20% of role)</li><li>Support both internal corporate IT and operational needs to enable robot delivery</li><li>Escalate complex technical issues to the IT and Security teams when appropriate while maintaining ownership of ticket resolution.</li></ul>EXPERIENCE, QUALIFICATIONS, &amp; SKILLSRequired Experience, Qualifications, and Skills<ul style="min-height:1.5em"><li>1-3 years of experience in IT support, help desk, or technical support roles.</li><li>Strong troubleshooting skills across Windows, macOS, and Linux operating systems.</li><li>Experience with Google Workspace administration and user management.</li><li>Familiarity with network troubleshooting and basic connectivity issues<ul style="min-height:1.5em"><li>Ubiquiti experience preferred</li></ul></li><li>Knowledge of ticketing systems and IT service management practices.</li><li>Experience supporting remote and hybrid work environments.</li><li>Understanding of basic cybersecurity principles and endpoint protection.</li></ul>Preferred Experience, Qualifications, and Skills<ul style="min-height:1.5em"><li>Working knowledge of identity management systems and protocols (SSO, LDAP, SCIM)<ul style="min-height:1.5em"><li>Okta experience is preferred.</li></ul></li><li>Experience with IT automation tools and scripting.</li><li>Previous experience in a fast-paced, high-growth technology environment.</li></ul>

IT Support Specialist

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.JOB OVERVIEWServe Robotics is seeking an IT Systems Administrator to implement, and maintain our critical IT infrastructure. You'll serve as the technical escalation point for complex systems issues while designing and deploying enterprise-level solutions that support our growing robotics operations. This role features a mix of advanced troubleshooting, escalations, strategic infrastructure projects, automation, and systems architecture. You'll ensure our IT infrastructure scales securely and reliably to support both corporate operations and robot delivery services. This position reports to the IT Manager.JOB DUTIES<ul style="min-height:1.5em"><li>Design, implement, and maintain enterprise IT infrastructure including NAS servers, networks, IT cloud platforms, and security systems.</li><li>Serve as an escalation point for complex technical issues that require advanced troubleshooting and root cause analysis.</li><li>Implement and maintain identity management systems, SSO solutions, and directory services.</li><li>Develop no-code automation solutions to streamline operations and reduce manual tasks.</li><li>Lead major IT projects including system migrations, infrastructure upgrades, and security implementations.</li><li>Design and maintain disaster recovery and business continuity plans for critical IT systems.</li><li>Collaborate with security teams to implement advanced cybersecurity measures, compliance frameworks, and threat detection.</li><li>Monitor system performance, capacity planning, and proactively address potential issues before they impact operations.</li><li>Mentor junior IT staff and provide technical guidance on complex implementations.</li><li>Support both corporate IT infrastructure and specialized systems required for autonomous robot operations.</li><li>Document architectural decisions, system configurations, and operational procedures.</li></ul>EXPERIENCE, QUALIFICATIONS, &amp; SKILLS<ul style="min-height:1.5em"><li>5+ years of experience in IT Systems Administration, IT Infrastructure Engineering, or DevOps roles.</li><li>Expert-level troubleshooting knowledge of Windows, Linux distributions, and macOs.</li><li>Working knowledge of networking protocols, VPNs, firewalls, and network security.</li><li>Deep experience with enterprise identity management, SSO implementations, and directory services.</li><li>Knowledge of Infrastructure as Code tools (Terraform, Ansible, CloudFormation).</li><li>Experience in a startup like environment.</li></ul>Preferred Qualifications:<ul style="min-height:1.5em"><li>Relevant certifications (CISSP, MCSE, Okta Certified, Apple ACMT, etc).</li><li>Experience with containerization and orchestration (Docker, Kubernetes).</li><li>Proficiency in scripting languages (PowerShell, Python, Bash) and automation tools.</li><li>Experience with backup and disaster recovery solutions.</li><li>Background in high-availability system design and scalable architecture.</li><li>Experience or personal interest in robotics, IoT, or edge computing environments.</li><li>Knowledge of compliance frameworks (SOC2, ISO 27001, GDPR, CCPA, NIST 63-B).</li></ul>

Get a job referral to Serve Robotics

Your career is worth investing in.

Get unlimited referrals with Premium.