OppFi is a financial technology company that offers accessible and transparent lending solutions to help everyday consumers improve their financial well-being. Founded in 2012, OppFi leverages technology to provide fair and affordable credit options to individuals who may not have access to traditional banking services. With a commitment to responsible lending practices, OppFi aims to empower its customers to build a brighter financial future.

Sr. Software Engineer II

Senior Security Engineer II

Senior Manager, Security GRC

Senior Associate, Collections & Recoveries Strategy

OppFi is a leading tech-enabled digital finance platform that works with banks to provide financial products and services for everyday Americans. Through a transparent and responsible platform, which includes financial inclusion and excellent customer experience, the Company supports consumers who are turned away by mainstream options to build better financial health. We are a team of caring, innovative, and inclusive individuals who thrive in being immersed in diverse talents, expertise, perspectives, and backgrounds. Our employees approach every new challenge with an unparalleled ability to see what could be rather than settle for what is. Our business principles guide us and create an open and collaborative culture where we improve 1% every day, and the best ideas always win! We welcome individuals who want to make an impact in the financial system by facilitating credit access, expanding financial inclusion, promoting financial health, and delivering exceptional customer service. A few other fun facts about us. OppFi is one of the top consumer-rated financial platforms online, maintaining a 4.5/5.0-star rating on Trustpilot. We are a 2025 Crain’s Fast 50™ company and were named on Built In's 2025 Best Places to Work in Chicago.About the job: As a Customer Support Advocate, on behalf of OppFi, you will act as the primary advocate for our customers. Whether you are new to the financial technology industry or have financial experience, our team will help you develop skills for growth while you provide great customer experiences in our high-volume call center.&nbsp; This role focuses on building genuine relationships with both active and delinquent customers, helping them navigate their financial journey with OppFi through empathetic communication, expert problem-solving, and unwavering commitment to meeting their unique financial needs. You’ll work in a fast-paced, technology-enhanced environment where your primary focus is understanding each customer’s situation and providing tailored solutions that support their financial success.&nbsp; What you get to do: Assist customers with general inquiries about current loan statuses and payment arrangements such as account maintenance, payment cancellations, enrollment into assistance programs, and balance details with warm, engaging communication Protect the business and our consumers from identity theft and/or fraud by adhering to established policies and procedures related to originations, servicing, regulatory compliance, and quality in accordance with company, state, and federal lending guidelines Actively listen in order to quickly identify and solve problems at the moment while providing troubleshooting support and navigating multiple platforms via internet browser and other software Adapt to changing priorities and procedures while maintaining high-quality service standards Meet effective, efficient, and accurate goals while contributing to the overall success of the team, department, and OppFi Adhere to established policies and procedures to protect the business and customers&nbsp; related to originations, servicing, regulatory compliance, and quality&nbsp; Apply system data and product knowledge to educate customers about best practices when establishing financial responsibility Perform other related duties as assigned&nbsp; What you will bring to the team: 3+ years of customer service experience with 2+ years of experience in a high-volume contact center environment (required)&nbsp; Collections or Sales-oriented contact center experience is a plus (not required)&nbsp; Demonstrated proficiency in standard business computer operations, internet&nbsp; applications, web browsers, G-suite, and various Windows-based software&nbsp; applications&nbsp; Ability to attend 5 weeks of mandatory training (Monday - Friday, 9am - 5pm CST) and then transition into a work schedule consisting of four weekdays plus Saturdays on a rotating basis. A passion for helping people with a positive and professional attitude&nbsp; Strong communication skills with the ability to clearly explain complex information in a customer-friendly manner Demonstrate reliability by self-regulating to maintain regular and dependable attendance&nbsp; Commitment to excellent customer service for both external and internal customers by demonstrating the ability to communicate clearly and effectively&nbsp; Ability to work independently in a distraction-free remote environment with reliable internet access&nbsp; Exceptional time management skills with a willingness to learn and adapt to change&nbsp; processes and technologies&nbsp; A team player who contributes to team success by sharing ideas and information to help the team meet objectives and thrive in a fast-pace environment&nbsp; Reports to:&nbsp; Customer Support Supervisor Job Level:&nbsp; Entry &nbsp; Total Rewards and Benefits: This is an hourly position with a starting pay rate of at least $20/hour. The base annual compensation ranges from $33,962 to $56,038.&nbsp; At OppFi, we are committed to fostering a fair and equitable workplace. The compensation range for this role reflects our good faith compensation estimate for this position. Final offers are determined based on a myriad of factors including, but not limited to experience, skills, qualifications, and other relevant business considerations. Candidates are encouraged to discuss compensation expectations during the hiring process. In addition to base pay, the total compensation package includes eligibility and potential for performance-based bonuses and equity grants, dependent upon the role and job level.&nbsp; OppFi offers a flexible, remote environment, 401(k) matching program, and generous paid time off. Other benefits include medical, dental, and vision coverage, and tuition reimbursement. Additional benefits include DoorDash DashPass, Figo pet insurance, Rocket Lawyer, and access to LinkedIn Learning. OppFi also offers Fringe, a lifestyle benefits platform that allows employees to decide how to spend rewards from dozens of vendors like Uber, DoorDash, and UrbanSitter. #LI-RemoteEEO Statement: OppFi is an equal opportunity employer and does not discriminate based on any actual or perceived legally recognized protected bases under local, state, federal law, or regulations. Our goal as a company is to build an equitable workplace that actively works to dismantle systems of oppression in our processes, procedures, and interactions. We aim to help our employees thrive where they work and beyond. Check out our Culture page here. As part of OppFi’s commitment to providing equal opportunity to qualified individuals, OppFi will ensure that persons with disabilities are provided reasonable accommodation as defined by applicable laws and organizational policies. If reasonable accommodation is needed to participate in the job application or interview processes or job requirements, please contact our People Team at recruiting@oppfi.com. Pursuant to the requirements of the California Consumer Privacy Act, OppFi is providing the "OppFi California Employee Privacy Policy", which details the categories of personal information collected and your rights under the policy. If you are a California resident, please review the policy here: https://www.oppfi.com/careers/. The information in this document is for general informational purposes only. It is not intended to be an all-inclusive list or description of the organization and its requirements for positions and employees. OppFi reserves the right to modify or change the information on this document at its discretion.

Customer Support Advocate

OppFi is a leading tech-enabled digital finance platform that works with banks to provide financial products and services for everyday Americans. Through a transparent and responsible platform, which includes financial inclusion and excellent customer experience, the Company supports consumers who are turned away by mainstream options to build better financial health. We are a team of caring, innovative, and inclusive individuals who thrive in being immersed in diverse talents, expertise, perspectives, and backgrounds. Our employees approach every new challenge with an unparalleled ability to see what could be rather than settle for what is. Our business principles guide us and create an open and collaborative culture where we improve 1% every day, and the best ideas always win! We welcome individuals who want to make an impact in the financial system by facilitating credit access, expanding financial inclusion, promoting financial health, and delivering exceptional customer service. A few other fun facts about us. OppFi is one of the top consumer-rated financial platforms online, maintaining a 4.5/5.0-star rating on Trustpilot. We are a 2025 Crain’s Fast 50™ company and were named on Built In's 2025 Best Places to Work in Chicago.About the job: This role is within Oppfi Operational Risk Organization, with close partnerships with the business owners from Ops, Product, Marketing, and Credit. What you get to do: Execute various strategies and process-improvement efforts across OppFi to improve risk-management, control-design and co-execution of internal/Bank processes. Perform root cause analysis for risk issues (e.g., issues, complaints, defects, findings etc.) with compelling reporting for all organizational levels to improve overall change-management capabilities (e.g., new initiatives).&nbsp; Independently validate resolutions to ensure they adequately address root cause and evaluate where resolutions and/or corrective actions are sustainable.&nbsp; Oversee documentation and evidence provided to support the closure and remediation of issues. Establish escalation protocols associated with issues and/or reporting as needed to drive appropriate ownership, resolution and accountability.&nbsp;&nbsp; Develop reporting and trend analytics for operation risk exposure and mitigation activities.&nbsp; Prepare and support business partners for internal and external exam management from self-disclosure identification, engagement, and final report remediation's. What you will bring to the team: At least 3+ years of work experience in the area(s) of banking, compliance and risk management and process engineering.&nbsp;&nbsp;&nbsp; Hands-on, relevant experience designing and operationalizing financial service operations with knowledge of consumer regulatory risks (e.g., SCRA, Fair Lending, UDAAP, AML/BSA, Privacy etc.)&nbsp;&nbsp; Experience in Financial Services sector (e.g., banking, insurance, payment), FinTech, and/or knowledge with digital financial products and platforms Passion for driving transformation or change projects and ability to surface and implement opportunities for innovation and improvement.&nbsp;&nbsp; Broad risk management experience with an understanding of the three lines of defense, approaches for assessing inherent risk, evaluating control effectiveness and the ability to identify and evaluate trends, identify root cause, and provide quick/thorough resolution.&nbsp;&nbsp; Understanding compliance management systems including experience in complaints management and customer-level remediation. Excellent written, verbal and interpersonal/team-management skills Strong analytical capabilities and ability to interact and effectively present to all levels in an organization including C-suite stakeholders and regulators (as required). Bachelor's degree in a related field, or advanced degree SQL experience needed to obtain data and drive analytics to identify emerging risks Reports to:&nbsp; Manager, Operational Risk Job Level:&nbsp; AssociateTotal Rewards and Benefits:&nbsp; At OppFi, we are committed to fostering a fair and equitable workplace. The compensation range for this role reflects our good faith compensation estimate for this position. Final offers are determined based on a myriad of factors including, but not limited to experience, skills, qualifications, and other relevant business considerations. Candidates are encouraged to discuss compensation expectations during the hiring process. In addition to base pay, the total compensation package includes eligibility and potential for performance-based bonuses and equity grants dependent upon the role and job level.&nbsp; OppFi offers a flexible, remote environment, 401(k) matching program, and generous paid time off. Other benefits include medical, dental, and vision coverage, and tuition reimbursement. Additional benefits include DoorDash DashPass, Figo pet insurance, Rocket Lawyer, and access to LinkedIn Learning. OppFi also offers Fringe, a lifestyle benefits platform that allows employees to decide how to spend rewards from dozens of vendors like Uber, DoorDash, and UrbanSitter. #LI-RemoteCompensation Range:$71,200&mdash;$106,800 USDEEO Statement: OppFi is an equal opportunity employer and does not discriminate based on any actual or perceived legally recognized protected bases under local, state, federal law, or regulations. Our goal as a company is to build an equitable workplace that actively works to dismantle systems of oppression in our processes, procedures, and interactions. We aim to help our employees thrive where they work and beyond. Check out our Culture page here. As part of OppFi’s commitment to providing equal opportunity to qualified individuals, OppFi will ensure that persons with disabilities are provided reasonable accommodation as defined by applicable laws and organizational policies. If reasonable accommodation is needed to participate in the job application or interview processes or job requirements, please contact our People Team at recruiting@oppfi.com. Pursuant to the requirements of the California Consumer Privacy Act, OppFi is providing the "OppFi California Employee Privacy Policy", which details the categories of personal information collected and your rights under the policy. If you are a California resident, please review the policy here: https://www.oppfi.com/careers/. The information in this document is for general informational purposes only. It is not intended to be an all-inclusive list or description of the organization and its requirements for positions and employees. OppFi reserves the right to modify or change the information on this document at its discretion.

Associate of Operational Excellence and Resolution Management

OppFi is a leading tech-enabled digital finance platform that works with banks to provide financial products and services for everyday Americans. Through a transparent and responsible platform, which includes financial inclusion and excellent customer experience, the Company supports consumers who are turned away by mainstream options to build better financial health. We are a team of caring, innovative, and inclusive individuals who thrive in being immersed in diverse talents, expertise, perspectives, and backgrounds. Our employees approach every new challenge with an unparalleled ability to see what could be rather than settle for what is. Our business principles guide us and create an open and collaborative culture where we improve 1% every day, and the best ideas always win! We welcome individuals who want to make an impact in the financial system by facilitating credit access, expanding financial inclusion, promoting financial health, and delivering exceptional customer service. A few other fun facts about us. OppFi is one of the top consumer-rated financial platforms online, maintaining a 4.5/5.0-star rating on Trustpilot. We are a 2025 Crain’s Fast 50™ company and were named on Built In's 2025 Best Places to Work in Chicago.About the job: The OppFi Controllership department is looking for a Senior Accountant eager to make a significant impact on our financial operations. In this role, you will be instrumental in our month-end close process, focusing on accurate and timely financial reporting. Your responsibilities will include the comprehensive preparation and reconciliation of general ledger accounts and financial statements. You will also contribute to complex technical accounting research and ensure the effectiveness of our internal control environment. What you get to do: Assist with the month-end and year-end close processes, ensuring transactions are recorded in accordance with US GAAP and internal policies and procedures. Assist with the preparation of monthly financial statements Assist with the assessment and implementation of new accounting pronouncements Evaluate financial policies and procedures and suggest process improvements Assist with coordination of external audits, quarterly reviews and annual audits performed by external auditors Research relevant accounting guidance issued by FASB or the SEC, determining and documenting the appropriate technical accounting and reporting treatment Monitor changes to the company’s business processes, ensuring internal controls are implemented and being performed as established Completes ad-hoc accounting and reporting related projects as assigned by management What you will bring to the team: Bachelor’s degree in accounting or finance CPA or in the process of obtaining a license 4+ years of experience in accounting and/or public accounting Strong understanding of US GAAP and financial reporting High attention to detail Proven track record for driving process efficiencies and solving problems Solid analytical and problem-solving skills Ability to manage multiple projects simultaneously, meeting deadlines and drive them to completion Team player with a strong work ethic Proficiency in Microsoft Excel functionality, including pivot tables, v-lookups and other Reports to:&nbsp; Assistant Controller - Senior Manager Job Level:&nbsp; Sr. AssociateTotal Rewards and Benefits:&nbsp; At OppFi, we are committed to fostering a fair and equitable workplace. The compensation range for this role reflects our good faith compensation estimate for this position. Final offers are determined based on a myriad of factors including, but not limited to experience, skills, qualifications, and other relevant business considerations. Candidates are encouraged to discuss compensation expectations during the hiring process. In addition to base pay, the total compensation package includes eligibility and potential for performance-based bonuses and equity grants dependent upon the role and job level.&nbsp; OppFi offers a flexible, remote environment, 401(k) matching program, and generous paid time off. Other benefits include medical, dental, and vision coverage, and tuition reimbursement. Additional benefits include DoorDash DashPass, Figo pet insurance, Rocket Lawyer, and access to LinkedIn Learning. OppFi also offers Fringe, a lifestyle benefits platform that allows employees to decide how to spend rewards from dozens of vendors like Uber, DoorDash, and UrbanSitter. #LI-RemoteCompensation Range:$71,200&mdash;$106,800 USDEEO Statement: OppFi is an equal opportunity employer and does not discriminate based on any actual or perceived legally recognized protected bases under local, state, federal law, or regulations. Our goal as a company is to build an equitable workplace that actively works to dismantle systems of oppression in our processes, procedures, and interactions. We aim to help our employees thrive where they work and beyond. Check out our Culture page here. As part of OppFi’s commitment to providing equal opportunity to qualified individuals, OppFi will ensure that persons with disabilities are provided reasonable accommodation as defined by applicable laws and organizational policies. If reasonable accommodation is needed to participate in the job application or interview processes or job requirements, please contact our People Team at recruiting@oppfi.com. Pursuant to the requirements of the California Consumer Privacy Act, OppFi is providing the "OppFi California Employee Privacy Policy", which details the categories of personal information collected and your rights under the policy. If you are a California resident, please review the policy here: https://www.oppfi.com/careers/. The information in this document is for general informational purposes only. It is not intended to be an all-inclusive list or description of the organization and its requirements for positions and employees. OppFi reserves the right to modify or change the information on this document at its discretion.

Senior Accountant, Accounting Operations

OppFi is a leading tech-enabled digital finance platform that works with banks to provide financial products and services for everyday Americans. Through a transparent and responsible platform, which includes financial inclusion and excellent customer experience, the Company supports consumers who are turned away by mainstream options to build better financial health. We are a team of caring, innovative, and inclusive individuals who thrive in being immersed in diverse talents, expertise, perspectives, and backgrounds. Our employees approach every new challenge with an unparalleled ability to see what could be rather than settle for what is. Our business principles guide us and create an open and collaborative culture where we improve 1% every day, and the best ideas always win! We welcome individuals who want to make an impact in the financial system by facilitating credit access, expanding financial inclusion, promoting financial health, and delivering exceptional customer service. A few other fun facts about us. OppFi is one of the top consumer-rated financial platforms online, maintaining a 4.5/5.0-star rating on Trustpilot. We are a 2025 Crain’s Fast 50™ company and were named on Built In's 2025 Best Places to Work in Chicago.Opportunity Financial, LLC seeks a Sr. Associate of Corporate Strategy for a position in Chicago, IL to perform the following: Lead the company's customer insights efforts through management of Net Promoter Score, Public Reviews, Primary and Secondary Customer Research and Surveys, and Quantitative Data. Establish the strategy and process for collecting, tracking, and monitoring Net Promoter Score (or other CSAT metrics). Execute the CSAT metric strategy and ensure our NPS remains at industry-leading levels. Map out the customer journey for all products, recognizing important touch points to collect customer feedback and identifying gaps. Conduct feature test and brand studies to identify what customers care about, and how those can translate into product and feature enhancement ideas. Perform analysis of qualitative feedback captured in customer surveys, project surveys, internal surveys, focus groups, agent phone calls and more. Perform root cause analysis on data to determine if findings are human, product- or process- related. Translate data-driven findings into measurable insights and communicate them with business partners. Create summary presentations for senior leadership, including the CEO, on a quarterly basis to share findings and suggest growth ideas and the roadmap for the company. Create and inform business cases to guide Product/Partnership strategy and fuel decision-making. Be the lead and liaison for any third-party research projects, representing the customer perspective. Build relationships with all employees (regardless of level and department) and directly with our customers and collaborate with functional stakeholders to bring forward voice of the customer in all strategic decision-making. Help create concise customer experience policies and procedures. Work with Product and User Research to plan, design, and test ideas. Find opportunities to enhance our customer experience and make our communications related to NPS and public reviews more efficient and timelier. Telecommuting from any location is permitted.&nbsp; Successful candidate must have a Bachelor's degree in Communication, Marketing, Marketing Analytics, Data Analytics, Economics, or a related field and three years of relevant experience as a Data Analyst, Business Analyst, Consumer Insights Analyst or similar role, or in the alternative, must have a Master’s degree in Communication, Marketing, Marketing Analytics, Data Analytics, Economics, or a related field and one year of relevant experience as a Data Analyst, Business Analyst, Consumer Insights Analyst or similar role.&nbsp; Required one-year or three-years experience listed above must include experience with conducting primary and secondary consumer and market research; experience with analyzing large datasets and generating reports / building dashboards; experience translating data insights into recommendations for the business; experience managing cross-functional teams; experience with internal and external communications; experience with email marketing; experience with survey building and analysis; experience with vendor management and due diligence; and experience with customer satisfaction scores and initiatives. Wage range $100,000 – $105,000/year. OppFi offers a 401(k) matching program, paid time off, medical, dental, and vision coverage, tuition reimbursement, DoorDash DashPass, Figo pet insurance, Rocket Lawyer, access to LinkedIn Learning, and Fringe.EEO Statement: OppFi is an equal opportunity employer and does not discriminate based on any actual or perceived legally recognized protected bases under local, state, federal law, or regulations. Our goal as a company is to build an equitable workplace that actively works to dismantle systems of oppression in our processes, procedures, and interactions. We aim to help our employees thrive where they work and beyond. Check out our Culture page here. As part of OppFi’s commitment to providing equal opportunity to qualified individuals, OppFi will ensure that persons with disabilities are provided reasonable accommodation as defined by applicable laws and organizational policies. If reasonable accommodation is needed to participate in the job application or interview processes or job requirements, please contact our People Team at recruiting@oppfi.com. Pursuant to the requirements of the California Consumer Privacy Act, OppFi is providing the "OppFi California Employee Privacy Policy", which details the categories of personal information collected and your rights under the policy. If you are a California resident, please review the policy here: https://www.oppfi.com/careers/. The information in this document is for general informational purposes only. It is not intended to be an all-inclusive list or description of the organization and its requirements for positions and employees. OppFi reserves the right to modify or change the information on this document at its discretion.

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