Ooma is a telecommunications company that provides innovative communication solutions for homes and businesses. Specializing in VoIP technology, Ooma offers a range of products and services that aim to revolutionize the way people connect and communicate. With a focus on high-quality voice calls, advanced features, and cost-effective solutions, Ooma is dedicated to transforming the world of telecommunications.

<div class="content-intro">Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.&nbsp;</div>About the Role:&nbsp;
Ooma is hiring a&nbsp;Software Engineer&nbsp;reporting to&nbsp;the&nbsp;Director of Engineering, on the&nbsp;Telecommunications Platform&nbsp;Team. In this role you will&nbsp;develop&nbsp;a geographically distributed and redundant calling platform supporting the future of communications at Ooma.&nbsp;&nbsp;
What You’ll Do:&nbsp;
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Design, build, and&nbsp;maintain&nbsp;a geographically distributed calling platform capable of supporting millions of minutes and thousands of simultaneous sessions — infrastructure that powers real communication at massive scale </li>
<li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Work on cutting-edge AI features integrated directly into a carrier-grade platform, solving hard problems around latency, reliability, and throughput that most engineers never get to touch </li>
<li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Collaborate closely with a passionate team of engineers to ship features that directly impact how Ooma's customers communicate — from small businesses to enterprise clients </li>
<li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Dive deep into niche and emerging technologies, contributing to architectural decisions that shape the future of the platform </li>
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</ul>
Experience We’re Looking For:<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="6" data-aria-level="1">Recent college graduate with a degree in Computer Science or equivalent —&nbsp;we're&nbsp;excited to help you grow from the ground up </li>
<li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="6" data-aria-level="1">Strong programming fundamentals with a hunger to level up fast in a real-world, high-stakes environment </li>
<li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="6" data-aria-level="1">Solid understanding of IP networking concepts — and a curiosity to go deeper </li>
<li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="6" data-aria-level="1">A genuine excitement for learning bleeding-edge and niche technologies that most engineers never encounter </li>
<li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="6" data-aria-level="1">A self-starter mentality — you take ownership, push through blockers, and don't wait to be told what to do next </li>
<li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="6" data-aria-level="1">A collaborative spirit — you enjoy sharing what you learn, lifting up teammates, and building a culture where knowledge flows freely </li>
<li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="6" data-aria-level="1">An interest in AI at scale — whether that's optimizing internal tooling or building customer-facing features that handle millions of interactions&nbsp;</li>
</ul>
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Note: This role is full remote, but the expectation is to work near Eastern standard time for the training period of 6-12 months.
What We Offer:&nbsp;
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Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.&nbsp;
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<ul>
<li data-stringify-indent="0" data-stringify-border="0">Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
<ul class="p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested" data-stringify-type="unordered-list" data-list-tree="true" data-indent="1" data-border="0">
<li data-stringify-indent="1" data-stringify-border="0">HMO, PPO’s or a PPO with a HDHP (including HSA, which Ooma helps fund)&nbsp;</li>
</ul>
</li>
<li data-stringify-indent="0" data-stringify-border="0">Employer Paid Income Protection Benefits (Basic Life and AD&amp;D, Short- and Long-term disability)</li>
<li data-stringify-indent="0" data-stringify-border="0">FSA Healthcare &amp; Dependent Care</li>
<li data-stringify-indent="0" data-stringify-border="0">Commuter Benefits</li>
<li data-stringify-indent="0" data-stringify-border="0">Voluntary Accident, Critical Illness, Hospital Indemnity and Legal</li>
<li data-stringify-indent="0" data-stringify-border="0">401(k), including employer match, and Roth</li>
<li data-stringify-indent="0" data-stringify-border="0">Employee Stock Purchase Plan (ESPP)</li>
<li data-stringify-indent="0" data-stringify-border="0">Paid Time off, Sick Time, as well as corporate holidays observed</li>
<li data-stringify-indent="0" data-stringify-border="0">Employee Assistance Program</li>
<li data-stringify-indent="0" data-stringify-border="0">Life Balance benefits with Travel Assistance Services and Identity Theft&nbsp;</li>
<li data-stringify-indent="0" data-stringify-border="0">Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc #OP-1</li>
</ul>
Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws.
</div>
</div>
&nbsp;<div class="content-pay-transparency"><div class="pay-input"><div class="description">The base salary range for candidates within the state of New York is listed below. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The base pay range is subject to change and may be modified in the future. Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs).</div><div class="title">New York Pay Range</div><div class="pay-range">$94,000&mdash;$120,000 USD</div></div></div>

Software Engineer

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.&nbsp;About the Role:&nbsp; We are seeking a motivated and detail-oriented Sales Support Specialist to join our team. In this role, you will play a key part in supporting our sales representatives by processing orders efficiently and responding to customer and prospect inquiries with professionalism and care. The ideal candidate is a collaborative professional with a solid understanding of sales operations and customer service best practices. You thrive in a team environment, bring strong interpersonal skills, and take pride in building positive customer relationships while ensuring smooth day-to-day sales operations. **This position is an onsite temporary role with the possibility of becoming regular, full-time.** At this time, we are only considering candidates located in the Boca Raton, FL area.** What You’ll Do:&nbsp; Process sales orders accurately and in a timely manner Perform order entry and related administrative tasks Handle 20 or more telephone orders per day with confidence and professionalism Provide troubleshooting assistance for customer orders, account status inquiries, and related issues Supply data, reports, and guidance to support the sales team’s success Stay informed on new product and feature launches and help ensure the sales team is aligned Review pending orders and customer-specific requests to deliver an excellent customer experience Experience We’re Looking For: Fluency in French (required) Proficiency in Microsoft Excel Strong understanding of sales principles and customer service practices Excellent written and verbal communication skills Strong analytical, organizational, and multitasking abilities A collaborative, team-oriented mindset with strong motivational skills High School Diploma required College degree preferred, but not required Excellent 10-key and typing accuracy Compensation for this role begins at $20/hr Ooma is an equal opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws.The base salary range for candidates within the United States is listed below. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The base pay range is subject to change and may be modified in the future. Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs).United States Pay Range$20&mdash;$20 USD

Sales Support Specialist (Full-Time Temporary) – French Speaker

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.&nbsp; About the Role: &nbsp; The Regional Channel Sales Manager is responsible for recruiting, onboarding, managing and inspiring channel partners in his/her region to market and sell Ooma’s line of VoIP services to include AirDial (Ooma’s All-In-One POTS Replacement solution) as well as specialized Hospitality practice. This person will build relationships at all levels of a multi-tiered channel, helping varying types of channel partners optimize for Ooma’s solutions and assisting partner’s field resources in closing business.&nbsp;&nbsp; **Candidates must be located in WI, IL, OH, IN, MI &amp; KY to be considered for this role. Candidates based in Ohio or the Greater Chicago area are strongly preferred. What You’ll Do: Drive revenue by recruiting, on-boarding, inspiring and selling with channel partners including but not limited to TSD/TSBs, agents and strategic partners. Work with marketing to drive effective campaigns that stimulate partner sales activity. Work with partners to execute these demand generations campaigns. Identify, qualify, close and onboard new partners who will deliver sales results. Work in co-sales model with AE’s for partner opportunities. Participate in joint sales calls with partner to help close opportunities. Accurately forecast sales revenues for the region. Provide partner and customer feedback to Channel team and cross functional teams in order to drive necessary change in product, services and internal operations to best support customer and channel partner community.&nbsp;&nbsp; Experience We’re Looking For: &nbsp; Minimum 5 years’ experience in indirect sales models and Channel.&nbsp; Strong technical knowledge of VoIP, POTS, SIP, MS Teams, Internet Connectivity.&nbsp; Proven understanding and success in sales deployment strategies to maximize results with a consistent track record of exceeding sales targets.&nbsp; Experience driving successful results with varying types of channel partners.&nbsp; Ability to effectively communicate Ooma’s value proposition to employees, partners and customers.&nbsp; Passionate about participating in a culture of accountability, transparency, personal fulfillment and fun in the pursuit of exceeding Ooma’s sales targets.&nbsp; Fanatic support to prospect, customer and partner community.&nbsp; Proficient in PowerPoint, Excel and CRM (Salesforce strongly preferred).&nbsp; Bachelor’s degree or equivalent. This role offers a competitive compensation package with a combination of base salary and commission. The expected On-Target Earnings (OTE) for this position range from $130k - $210k annually, with actual earnings dependent on performance against targets. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The pay range is subject to change and may be modified in the future. #LI-CC1 What We Offer: &nbsp; Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks. &nbsp; Comprehensive Medical/Dental/Vision insurance for you and eligible dependents HMO, PPO’s or a PPO with a HDHP (including HSA, which Ooma helps fund)&nbsp; Employer Paid Income Protection Benefits (Basic Life and AD&amp;D, Short- and Long-term disability) FSA Healthcare &amp; Dependent Care Commuter Benefits Voluntary Accident, Critical Illness, Hospital Indemnity and Legal 401(k), including employer match, and Roth Employee Stock Purchase Plan (ESPP) Paid Time off, Sick Time, as well as corporate holidays observed Employee Assistance Program Life Balance benefits with Travel Assistance Services and Identity Theft&nbsp; Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc. C

Senior Channel Sales Manager

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.&nbsp;About the Role:&nbsp; The Operations Engineer is responsible for the implementation, optimization, and reliability of Ooma’s Linux-based production infrastructure. This role works independently on complex system issues, applies sound technical judgment to production challenges, and contributes to the design and improvement of operational processes and automation frameworks.&nbsp; Operating within established infrastructure architecture, the Operations Engineer plays a key role in ensuring system performance, availability, and scalability while collaborating closely with senior engineers and cross-functional partners.&nbsp; What You’ll Do: Systems Engineering &amp; Operations&nbsp; Design, implement, and maintain Linux-based systems supporting production services in on-prem data center environments.&nbsp; Independently troubleshoot complex system, virtualization, and performance issues, applying root-cause analysis and corrective action planning.&nbsp; Install, configure, and optimize Linux distributions, system services, and virtualization platforms (KVM).&nbsp; Reliability &amp; Incident Management&nbsp; Serve as a technical lead for production incidents, driving resolution efforts and contributing to post-incident reviews and preventive improvements.&nbsp; Monitor system health, performance, and capacity using observability tools and make informed recommendations for optimization.&nbsp; Automation &amp; Continuous Improvement&nbsp; Contribute to the development of automation, configuration management standards, and operational tooling.&nbsp; Identify opportunities to reduce operational toil and improve system reliability through process and tooling enhancements.&nbsp; Cross-Team Collaboration&nbsp; Partner with application, platform, and development teams to support production services and infrastructure needs.&nbsp; Provide technical input into infrastructure enhancements and operational best practices.&nbsp; Documentation &amp; Knowledge Sharing&nbsp; Maintain system documentation, procedures, and runbooks to support consistent operations and knowledge transfer.&nbsp; Experience We’re Looking For:&nbsp; Must have 3-5 years of experience in Linux systems administration, infrastructure operations, or related engineering roles. Strong hands-on experience with Linux system troubleshooting, performance analysis and optimization required. Must have experience operating in on-premises data center environments.&nbsp; Familiarity with monitoring, observability, and configuration management tools.&nbsp; Working knowledge of KVM-based hypervisors; OpenNebula experience preferred.&nbsp; Proficiency in shell scripting (Bash); Python or similar scripting languages a plus.&nbsp; Demonstrated ability to exercise independent judgment in diagnosing issues and implementing technical solutions.&nbsp; Excellent documentation and communication skills.&nbsp; Experience with containers and container runtimes strongly perferred; Kubernetes exposure a plus.&nbsp; Basic networking troubleshooting experience #LI-CC1 What We Offer:&nbsp; Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.&nbsp; Comprehensive Medical/Dental/Vision insurance for you and eligible dependents HMO, PPO’s or a PPO with a HDHP (including HSA, which Ooma helps fund)&nbsp; Employer Paid Income Protection Benefits (Basic Life and AD&amp;D, Short- and Long-term disability) FSA Healthcare &amp; Dependent Care Commuter Benefits Voluntary Accident, Critical Illness, Hospital Indemnity and Legal 401(k), including employer match, and Roth Employee Stock Purchase Plan (ESPP) Paid Time off, Sick Time, as well as corporate holidays observed Employee Assistance Program Life Balance benefits with Travel Assistance Services and Identity Theft&nbsp; Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc. The base salary range for candidates within the United States is listed below. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The base pay range is subject to change and may be modified in the future. Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs).United States Pay Range$102,000&mdash;$135,000 USD

Operations Engineer

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.&nbsp;&nbsp; Ooma is seeking a responsible Office Coordinator to join the team to help support the Vancouver, Canada office. What You’ll Do:&nbsp; Ensure the office is clean and safe, order weekly lunches, order office supplies, ensure mail is opened and distributed timely&nbsp; Renew annual business license Work with building property management regarding maintenance and anything related to ensuring the building is safe for employees Finance &amp; Accounting: Work with accounts receivable and accounts payable and ensure all invoices are scanned to AP and checks are sent in a timely manner. Generate purchase orders in Netsuite. Approve Invoices in Stream.&nbsp; Track company credit card receipts &nbsp; Recruiting Support: Work with recruiters and local hiring managers to set up onsite interviews and greet candidates&nbsp; Prep New Hire on-boarding: Work with HR to confirm when new hire/s starting and set up new hire workstation if onsite. Work with IT to ensure the IT checklist is completed by hiring manager and equipment Is ordered.&nbsp; New Hires: Greet new hire, secure room for New Hire Orientation and give a tour of the office on their first day&nbsp; Events and Meetings: Ensure guests planning to visit have a workstation and accommodations are set up. Set up meeting room for All Hands, team meetings, and company events, both on and offsite. &nbsp; Special projects: Assist with special projects, such as employee cubicle moves, facility updates, and other duties as assigned&nbsp; All other duties as assigned Experience We’re Looking For:&nbsp; 1+ years of experience in a receptionist/office management role required Must demonstrate the ability to “wear many hats” and jump in when needed Proficient in MS Office (Word, Excel, Powerpoint) Excellent organizational skills and follow-up Excellent communication skills, both verbal and written. Comfortable in using on-line meeting platforms such as zoom and MS Teams. Must be dependable and able to work independently Pleasant demeanor and able to work with many levels of employees&nbsp; *Hourly rate is $18-22/hour, depending on experience. &nbsp; **This is an onsite role: 20 hours/week, Monday – Friday, 9:30- 2pm PT (with flexibility to go to 4pm PT)The base salary range for candidates in located Canada is listed below. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The base pay range is subject to change and may be modified in the future. Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs).Canada Pay Range$18&mdash;$22 USD

Front Office Coordinator (Part-time Temporary)

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.&nbsp;About the Role:&nbsp; As Corporate Counsel, Commercial/Compliance you will provide legal services and strategic guidance across a broad spectrum of corporate matters, with particular emphasis on regulatory compliance, data privacy, and complex commercial contracts. This role reports to the Chief Legal Officer.&nbsp; What You’ll Do:&nbsp; Lead U.S. (and ideally Canadian) compliance initiatives in a highly regulated industry, ensuring alignment with federal, state, and local laws&nbsp; Lead U.S. and international data privacy and regulatory matters (e.g., GDPR, CPRA, PIPEDA)&nbsp; Collaborate with cross-functional teams to address complex legal issues and support business goals relating to compliance&nbsp; Conduct risk assessments and develop mitigation strategies&nbsp; Draft and review complex customer agreements (taking into account different types of customers, product offerings and compliance requirements)&nbsp; Handle other legal matters as may arise &nbsp; Experience We’re Looking For:&nbsp; JD degree, active California Bar, and practicing for 5+ years required with a combination of big law firm and in-house experience&nbsp; Demonstrate strong background and knowledge with commercial contracts, data privacy laws and federal and state regulations under the FCC, FTC, HIPAA and COPPA&nbsp; Experience with a regulated industry strongly preferred&nbsp; Strong oral and written communication, drafting and negotiation skills, and the ability to provide clear and concise, business-oriented legal advice &nbsp; Excellent analytical and interpersonal skills, with the ability to operate under imperfect fact patterns&nbsp; Demonstrate organizational skills and a self-starter with strong work ethic, and an ability to prioritize and manage projects to completion with minimal direction #LI-CC1 What We Offer:&nbsp; Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.&nbsp; Comprehensive Medical/Dental/Vision insurance for you and eligible dependents HMO, PPO’s or a PPO with a HDHP (including HSA, which Ooma helps fund)&nbsp; Employer Paid Income Protection Benefits (Basic Life and AD&amp;D, Short- and Long-term disability) FSA Healthcare &amp; Dependent Care Commuter Benefits Voluntary Accident, Critical Illness, Hospital Indemnity and Legal 401(k), including employer match, and Roth Employee Stock Purchase Plan (ESPP) Paid Time off, Sick Time, as well as corporate holidays observed Employee Assistance Program Life Balance benefits with Travel Assistance Services and Identity Theft&nbsp; Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc. Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws. &nbsp;The base salary range for candidates within the San Francisco Bay Area is listed below. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The base pay range is subject to change and may be modified in the future. Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs).California Pay Range$175,000&mdash;$240,000 USD

Corporate Counsel, Compliance & Commercial

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.&nbsp;About the Role: Ooma is seeking a highly analytical and detail-oriented professional to support and scale our Residential Sales organization. This role is critical to driving insight, execution, and operational excellence across our U.S. and Canadian retail channels.&nbsp; The ideal candidate is an Excel power user with strong analytical skills, deep experience working with retail and distributor sales data, and hands-on familiarity with major retailer vendor portals. This role partners closely with Account Managers, Marketing, Logisitcs, Product Management and Finance to analyze performance, support account management, optimize inventory, support product placements and product launches.&nbsp; What You’ll Do:&nbsp; Build and maintain advanced Excel-based models and reporting to track item-level sales performance across U.S. and Canadian retail and distributor channels.&nbsp; Manage ongoing POS data intake, reconciliation, and validation across retailer portals, distributors, and internal systems.&nbsp; Analyze sell-in, sell-through, inventory, and margin performance to identify trends, risks, and opportunities.&nbsp; Develop recurring and ad hoc reporting to support forecasting, promotions, retailer business reviews, and leadership insights.&nbsp; Track marketing and Co-op programs, including budgeting, approvals, documentation, and proof of performance.&nbsp; Partner closely with Account Managers to support account planning, promotional execution, and retail event analysis.&nbsp; Work hands-on within major retailer vendor portals (e.g., Walmart, Amazon, Best Buy) to support reporting, item setup, and execution.&nbsp; Support inventory planning and forecasting at store, warehouse, and distributor levels for promotions, seasonal demand, and new product launches.&nbsp; Evaluate promotional effectiveness, discount cadence, and markdown budgets to ensure profitability and program efficiency.&nbsp; Collaborate cross-functionally with Marketing, Product, Logistics, and Finance on launches, forecasting assumptions, and operational readiness.&nbsp; Manage sales and financial analysis across U.S. and Canadian currencies, applying sound accounting and financial principles.&nbsp; Experience We’re Looking For:&nbsp; Advanced proficiency in Microsoft Excel, including complex formulas, pivot tables, and data modeling; VBA experience is a plus.&nbsp; Strong analytical and problem-solving skills with exceptional attention to detail.&nbsp; Hands-on experience working with major retail vendor portals such as Walmart, Amazon, and Best Buy.&nbsp; Experience supporting retail and/or distributor sales channels across the U.S. and Canada.&nbsp; Ability to manage multiple priorities and effectively collaborate with cross-functional teams. &nbsp; Strong written and verbal communication skills, with the ability to translate data into clear business insights.&nbsp; Experience in consumer electronics, telecom, or subscription-based hardware environments strongly preferred.&nbsp; Familiarity with inventory management, demand planning, and retail forecasting processes a plus.&nbsp; Strong preference for working knowledge of retail compliance, product certification, and regulatory requirements.&nbsp; Experience working in or supporting a publicly traded company environment is preferred but not required. &nbsp; What We Offer:&nbsp; Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.&nbsp; Comprehensive Medical/Dental/Vision insurance for you and eligible dependents HMO, PPO’s or a PPO with a HDHP (including HSA, which Ooma helps fund)&nbsp; Employer Paid Income Protection Benefits (Basic Life and AD&amp;D, Short- and Long-term disability) FSA Healthcare &amp; Dependent Care Commuter Benefits Voluntary Accident, Critical Illness, Hospital Indemnity and Legal 401(k), including employer match, and Roth Employee Stock Purchase Plan (ESPP) Paid Time off, Sick Time, as well as corporate holidays observed Employee Assistance Program Life Balance benefits with Travel Assistance Services and Identity Theft&nbsp; Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws. &nbsp;The base salary range for candidates within the San Francisco Bay Area is listed below. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The base pay range is subject to change and may be modified in the future. Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs).California Pay Range$75,000&mdash;$90,000 USD

Sales Operation Analyst

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.&nbsp;About the Role: Ooma is seeking a highly analytical and detail-oriented professional to support and scale our Residential Sales organization. This role is critical to driving insight, execution, and operational excellence across our U.S. and Canadian retail channels.&nbsp; The ideal candidate is an Excel power user with strong analytical skills, deep experience working with retail and distributor sales data, and hands-on familiarity with major retailer vendor portals. This role partners closely with Account Managers, Marketing, Logisitcs, Product Management and Finance to analyze performance, support account management, optimize inventory, support product placements and product launches.&nbsp; What You’ll Do:&nbsp; Build and maintain advanced Excel-based models and reporting to track item-level sales performance across U.S. and Canadian retail and distributor channels.&nbsp; Manage ongoing POS data intake, reconciliation, and validation across retailer portals, distributors, and internal systems.&nbsp; Analyze sell-in, sell-through, inventory, and margin performance to identify trends, risks, and opportunities.&nbsp; Develop recurring and ad hoc reporting to support forecasting, promotions, retailer business reviews, and leadership insights.&nbsp; Track marketing and Co-op programs, including budgeting, approvals, documentation, and proof of performance.&nbsp; Partner closely with Account Managers to support account planning, promotional execution, and retail event analysis.&nbsp; Work hands-on within major retailer vendor portals (e.g., Walmart, Amazon, Best Buy) to support reporting, item setup, and execution.&nbsp; Support inventory planning and forecasting at store, warehouse, and distributor levels for promotions, seasonal demand, and new product launches.&nbsp; Evaluate promotional effectiveness, discount cadence, and markdown budgets to ensure profitability and program efficiency.&nbsp; Collaborate cross-functionally with Marketing, Product, Logistics, and Finance on launches, forecasting assumptions, and operational readiness.&nbsp; Manage sales and financial analysis across U.S. and Canadian currencies, applying sound accounting and financial principles.&nbsp; Experience We’re Looking For:&nbsp; 5-8 years of analytics experience, including 5+ years in sales operations analytics.&nbsp; Advanced proficiency in Microsoft Excel, including complex formulas, pivot tables, and data modeling; VBA experience is a plus.&nbsp; Strong analytical and problem-solving skills with exceptional attention to detail.&nbsp; Hands-on experience working with major retail vendor portals such as Walmart, Amazon, and Best Buy.&nbsp; Experience supporting retail and/or distributor sales channels across the U.S. and Canada.&nbsp; Ability to manage multiple priorities and effectively collaborate with cross-functional teams. &nbsp; Strong written and verbal communication skills, with the ability to translate data into clear business insights.&nbsp; Experience in consumer electronics, telecom, or subscription-based hardware environments strongly preferred.&nbsp; Familiarity with inventory management, demand planning, and retail forecasting processes a plus.&nbsp; Strong preference for working knowledge of retail compliance, product certification, and regulatory requirements.&nbsp; Experience working in or supporting a publicly traded company environment is preferred but not required. #LI-CC1 &nbsp; What We Offer:&nbsp; &nbsp; Comprehensive Medical/Dental/Vision insurance for you and eligible dependents&nbsp;&nbsp; GRSP including employer match Employee Stock Purchase Plan&nbsp; Unlimited paid time off as well as corporate holidays observed&nbsp; Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws.The base salary range for candidates in located Canada is listed below. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The base pay range is subject to change and may be modified in the future. Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs).Canada Pay Range$70,000&mdash;$90,000 CAD

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.&nbsp;Every day, we strive to uphold our brand values:&nbsp; We care&nbsp;that everyone loves their Ooma experience. &nbsp; We&nbsp;think&nbsp;big&nbsp;to innovate and revolutionize markets. &nbsp; We create&nbsp;smarter solutions that uniquely deliver both superior experiences and superior value. &nbsp; We embrace&nbsp;diversity of&nbsp;thought&nbsp;to make the best decisions. &nbsp; We respect&nbsp;that problems are best solved by fact-based discussions and positive intent. &nbsp; We choose&nbsp;to be a force for good in the world. &nbsp; Working at Ooma means being a team player, while allowing your individual voice to come through.&nbsp;And,&nbsp;you'll&nbsp;receive competitive compensation,&nbsp;benefits&nbsp;and generous company&nbsp;perks. &nbsp; &nbsp; About the Role:&nbsp; Ooma provides consumer and business communication solutions that deliver affordable calling services across the U.S. and Canada. The Customer Support Rep role is a technical support position within a high-volume, fast-paced VoIP contact center. In this role, you will handle customer cases involving advanced and complex hardware and software issues while delivering a best-in-class customer experience. Responsibilities span all aspects of day-to-day support operations, including handling inbound calls, following up on open support tickets, and communicating with customers across multiple channels. Customer interactions occur via phone, email, and chat. &nbsp; What You'll Do: &nbsp; Deliver a best-in-class customer experience while effectively addressing customer needs Provide front-line technical support within Ooma’s tiered support model Go the extra mile to follow up with customers, ensuring timely issue resolution and customer satisfaction Diagnose network, router, and connectivity issues to improve call Quality of Service Troubleshoot VoIP issues using CRM tools and log analysis Monitor telecommunications services, including carriers and telephony servers Perform root cause analysis on new issues and provide detailed findings to engineering teams Keep customers informed with regular updates on open issues and resolution confirmations Apply expert knowledge of Ooma’s services, VoIP technology, and networking hardware/software Identify bugs or potential service impairments based on call trends and customer feedback Test newly fixed bugs prior to deployment by the engineering team Work scheduled hours Monday through Friday &nbsp; Experience We're Looking For: &nbsp; Strong customer-focused mindset Ability to thrive in a demanding, fast-paced, team-oriented environment Experience supporting complex products for a customer-centric organization Excellent communication skills with the ability to empathize with executives, customers, and engineers VoIP technology experience preferred but not required Telecommunications and/or networking experience preferred but not required Experience collaborating closely with technical teams to drive product improvements based on customer feedback Networking, IT, or telecommunications certifications are a plus Familiarity with CRM software (RightNow experience is a plus) Highly organized and results-oriented Excellent punctuality and attendance are required Spanish language skills are a plus Flexibility to work scheduled hours, including Saturdays &nbsp; Education: &nbsp; Undergraduate degree preferred, preferably in a technical discipline.&nbsp; &nbsp; Benefits: &nbsp; Comprehensive Medical/Dental/Vision insurance for you and eligible dependents &nbsp;&nbsp; HMO's, a PPO, or HDHP (including HSA, which Ooma helps fund) &nbsp; Income Protection Benefits (Basic Life and AD&amp;D, Short- and Long-term disability)&nbsp; Commuter benefits &nbsp; 401k &amp; employer match&nbsp; Employee Stock Purchase Plan (ESPP)&nbsp; Paid time off, sick days, as well as corporate holidays observed&nbsp; Employee Assistance Program&nbsp; Life Balance benefits with Travel assistance&nbsp;services and Identity theft and will preparation services&nbsp; *********This is an in-office position requiring on-site presence Monday through Friday at our Boca Raton, FL location.********* Compensation for this role is $22/hr&nbsp; Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws.The base salary range for candidates within the United States is listed below. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The base pay range is subject to change and may be modified in the future. Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs).United States Pay Range$22&mdash;$22 USD

Customer Support Representative

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.&nbsp;Every day, we strive to uphold our brand values:&nbsp; We care&nbsp;that everyone loves their Ooma experience. &nbsp; We&nbsp;think&nbsp;big&nbsp;to innovate and revolutionize markets. &nbsp; We create&nbsp;smarter solutions that uniquely deliver both superior experiences and superior value. &nbsp; We embrace&nbsp;diversity of&nbsp;thought&nbsp;to make the best decisions. &nbsp; We respect&nbsp;that problems are best solved by fact-based discussions and positive intent. &nbsp; We choose&nbsp;to be a force for good in the world. &nbsp; Working at Ooma means being a team player, while allowing your individual voice to come through.&nbsp;And,&nbsp;you'll&nbsp;receive competitive compensation,&nbsp;benefits&nbsp;and generous company&nbsp;perks. &nbsp; &nbsp; About the Role:&nbsp; Ooma provides consumer and business communication solutions that deliver affordable calling services across the U.S. and Canada. The Customer&nbsp;Support Rep&nbsp;role is a technical support position within a high-volume, fast-paced VoIP contact center.&nbsp; In this role, you will handle customer cases involving advanced and complex hardware and software issues while delivering a best-in-class customer experience. Responsibilities span all aspects of day-to-day support operations, including handling inbound calls, following up on open support tickets, and communicating with customers across multiple channels. Customer interactions occur via phone, email, and chat.&nbsp; &nbsp; What&nbsp;You’ll&nbsp;Do&nbsp; Deliver a best-in-class customer experience while effectively addressing customer needs&nbsp; Provide front-line technical support within Ooma’s tiered support model&nbsp; Go the extra mile to follow up with customers, ensuring&nbsp;timely&nbsp;issue resolution and customer satisfaction&nbsp; Diagnose network, router, and connectivity issues to improve call Quality of Service&nbsp; Troubleshoot VoIP issues using CRM tools and log analysis&nbsp; Monitor telecommunications services, including carriers and telephony servers&nbsp; Perform root cause analysis on&nbsp;new issues&nbsp;and provide detailed findings to engineering teams&nbsp; Keep customers informed with regular updates on open issues and resolution confirmations&nbsp; Apply expert knowledge of Ooma’s services, VoIP technology, and networking hardware/software&nbsp; Identify&nbsp;bugs or potential service impairments based on call trends and customer feedback&nbsp; Test newly fixed bugs prior to deployment by the engineering team&nbsp; Work schedule hours may vary Monday through Saturday&nbsp; &nbsp; Experience&nbsp;We’re&nbsp;Looking For&nbsp; Strong customer-focused mindset&nbsp; Must be able to speak French fluently. Ability to thrive in a demanding, fast-paced, team-oriented environment&nbsp; Experience supporting complex products for a customer-centric organization&nbsp; Excellent communication skills with the ability to empathize with executives, customers, and engineers&nbsp; VoIP technology experience preferred but not&nbsp;required&nbsp; Telecommunications and/or networking experience preferred but not&nbsp;required&nbsp; Experience collaborating closely with technical teams to drive product improvements based on customer feedback&nbsp; Networking, IT, or telecommunications certifications are a plus&nbsp; Highly organized and results-oriented&nbsp; Excellent punctuality and attendance are required&nbsp; &nbsp; Education: &nbsp; Undergraduate degree preferred, preferably in a technical discipline.&nbsp; &nbsp; Benefits: &nbsp; Comprehensive Medical/Dental/Vision insurance for you and eligible dependents &nbsp;&nbsp; HMO's, a PPO, or HDHP (including HSA, which Ooma helps fund) &nbsp; Income Protection Benefits (Basic Life and AD&amp;D, Short- and Long-term disability)&nbsp; Commuter benefits &nbsp; 401k &amp; employer match&nbsp; Employee Stock Purchase Plan (ESPP)&nbsp; Paid time off, sick days, as well as corporate holidays observed&nbsp; Employee Assistance Program&nbsp; Life Balance benefits with Travel assistance&nbsp;services and Identity theft and will preparation services&nbsp; &nbsp; *********This is an in-office position requiring on-site presence&nbsp;five days per week. Available schedules are Monday–Friday or Tuesday–Saturday&nbsp;at our Boca Raton, FL&nbsp;location.*********&nbsp; Compensation for this role is $22/hr&nbsp; &nbsp; Ooma is an&nbsp;equal-opportunity&nbsp;employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees&nbsp;on the basis of&nbsp;merit, qualifications, and&nbsp;competence. We do not discriminate&nbsp;on the basis of&nbsp;any trait or&nbsp;characteristic&nbsp;protected by applicable federal, state, or local laws.&nbsp; &nbsp; &nbsp;The base salary range for candidates within the United States is listed below. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The base pay range is subject to change and may be modified in the future. Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs).United States Pay Range$22&mdash;$22 USD

Customer Support Representative- French Speaker

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.&nbsp;About the Role:&nbsp; The Senior Manager, Customer Support is a leadership role within a high-volume, fast-paced technical contact center environment. This position is responsible for leading Customer Care/Technical Support teams while delivering a best-in-class customer experience across all service channels. The Senior Manager will oversee day-to-day operational execution of a multi-function support organization, ensuring performance against key metrics while driving continuous improvement initiatives focused on efficiency, cost reduction, customer satisfaction, and churn prevention. Customer support is delivered through multiple communication channels including phone, email, ticketing systems, and chat-based interactions.&nbsp; **This position is onsite, M-F in our Boca Raton, FL office. At this time we are only considering local candidates.&nbsp; What You’ll Do:&nbsp; Lead, develop, and inspire Support team members to achieve operational and service goals&nbsp; Drive continuous process improvement initiatives to enhance execution, efficiency, cost control, customer satisfaction, and churn reduction&nbsp; Own and lead customer retention and salvage programs, including anti-churn initiatives&nbsp; Manage operational performance metrics, including service level, chat ART, ASA, abandonment rate, CSAT, and FCR across all functional areas&nbsp; Serve as the primary advocate for the customer across the organization, ensuring customer needs are represented in decision-making&nbsp; Own quality performance across all support channels, identifying trends, recommending corrective actions, and implementing team and agent development plans&nbsp; Own and deliver process and procedural communications for supervisors and their teams, ensuring consistent execution and alignment across Ooma contact centers&nbsp; Coach agents and supervisors to ensure consistent execution of procedures and a high-quality customer experience&nbsp; Oversee floor workflow and production management to maintain operational efficiency and service delivery standards&nbsp; Analyze performance trends and adjust staffing and scheduling strategies to optimize productivity and output&nbsp; Occasional travel may be required to support business needs (not a regular expectation)&nbsp; Experience We’re Looking For:&nbsp; 10+ years of overall professional experience, including 5+ years of senior-level leadership in a high-volume contact center environment. Experience in consumer electronics, cable, or telecommunications strongly preferred&nbsp; Strong vendor management experience required; offshore vendor management experience preferred but not required&nbsp; Proven success delivering performance against contact center KPIs, including (but not limited to) ASA, CSAT, ABN, AHT, and ART&nbsp; Demonstrated ability to develop forward-looking strategies and drive long-term improvements beyond day-to-day operational execution&nbsp; Ability to work independently with minimal supervision, applying sound judgment to resolve complex and non-routine challenges&nbsp; Strong leadership presence and managerial courage, with the ability to advocate for solutions and influence outcomes&nbsp; Track record of measurable, metric-driven improvements such as cost reduction, efficiency gains, process optimization, and margin improvement&nbsp; Proven ability to develop supervisors and frontline agents through coaching, mentoring, training, and performance management&nbsp; Strong technical aptitude and a passion for delivering exceptional customer experiences&nbsp; Demonstrated sales and retention effectiveness, particularly in customer salvage and anti-attrition programs&nbsp; Ability to influence results through leadership, drive, and business acumen&nbsp; Strong change leadership skills with the ability to implement initiatives that improve customer experience and operational performance&nbsp; Bachelor’s degree required; equivalent work experience considered #LI-CC1 What We Offer:&nbsp; Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.&nbsp; Comprehensive Medical/Dental/Vision insurance for you and eligible dependents HMO, PPO’s or a PPO with a HDHP (including HSA, which Ooma helps fund)&nbsp; Employer Paid Income Protection Benefits (Basic Life and AD&amp;D, Short- and Long-term disability) FSA Healthcare &amp; Dependent Care Commuter Benefits Voluntary Accident, Critical Illness, Hospital Indemnity and Legal 401(k), including employer match, and Roth Employee Stock Purchase Plan (ESPP) Paid Time off, Sick Time, as well as corporate holidays observed Employee Assistance Program Life Balance benefits with Travel Assistance Services and Identity Theft&nbsp; Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws.

Senior Manager, Customer Support

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.&nbsp;About the Role:&nbsp; As a Site Reliability Engineer, you will leverage your extensive expertise in Linux Systems, Virtualization, containers, Kubernetes clusters, and CI/CD pipelines to ensure the stability and efficiency of our systems. Your role will involve collaborating with various teams to implement best practices for infrastructure management, automated deployment, and application performance monitoring. A strong understanding of on-premises environments and the management of large data centers is essential. What You’ll Do: Monitor and troubleshoot system performance, reliability, and availability issues using modern observability tools and techniques, with a strong emphasis on diagnosing and resolving issues in operating systems and bare metal environments. Design, implement, and maintain scalable and reliable infrastructure using containers, Kubernetes, and microservices architecture. Manage CI/CD pipelines to facilitate efficient software development and deployment processes. Implement GitOps workflows using ArgoCD or Flux, manage Helm charts and Kustomize configurations for declarative application deployment and version control. Oversee configuration management to ensure consistent and reliable software releases across environments. Using Ansible for consistent system configuration, patch management, and provisioning across datacenter infrastructure. Design and operate high-throughput Kafka clusters for event streaming, managing topics, partitions, replication, consumer lag monitoring, and disaster recovery strategies across datacenter infrastructure. Collaborate with development teams to influence system design choices and operational policies. Provide expert guidance on managing large data centers, including hundreds of bare metal servers and virtual machines (VMs), ensuring optimal configuration and performance. Implement name services and server management practices to support our infrastructure needs. Continuously evaluate and integrate new technologies to enhance operational efficiency and reliability. Participate in on-call rotations to provide support for production systems as necessary, conduct blameless post-mortems with root cause analysis, and maintain incident response runbooks and procedures. Create comprehensive technical documentation, runbooks, architectural diagrams, network topology maps, and maintain knowledge bases for operational procedures and best practices. Continuously evaluate and integrate new technologies to enhance operational efficiency and reliability. Experience We’re Looking For:&nbsp; Bachelor’s degree in Computer Science, Engineering, or a related field; advanced degree preferred. 5+ years of experience as an SRE or a related field, with a strong focus on production systems, containers, microservices and service delivery. Extensive experience with managing and maintaining CI/CD Pipelines and the essentials supporting it (GitOps workflows, ArgoCD, Helm charts) Comprehensive knowledge of Observability Tools such as Prometheus, ELK Stack, log collectors, and Grafana for visuals Extensive on-premises datacenter experience managing large data centers with hundreds of bare metal servers and VMs. Deep knowledge of Linux operating systems, their configuration, performance tuning, and troubleshooting. Experience with configuration management tools. Familiarity with networking concepts and protocols in the scope of Linux Operating Systems. Proven ability to analyze complex systems, identify bottlenecks, and implement solutions with strong troubleshooting skills. Excellent communication skills, with the ability to collaborate effectively with cross-functional teams. Experience with containers and orchestration technologies, particularly Kubernetes is a plus. #LI-CC1 What We Offer:&nbsp; Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.&nbsp; Comprehensive Medical/Dental/Vision insurance for you and eligible dependents HMO, PPO’s or a PPO with a HDHP (including HSA, which Ooma helps fund)&nbsp; Employer Paid Income Protection Benefits (Basic Life and AD&amp;D, Short- and Long-term disability) FSA Healthcare &amp; Dependent Care Commuter Benefits Voluntary Accident, Critical Illness, Hospital Indemnity and Legal 401(k), including employer match, and Roth Employee Stock Purchase Plan (ESPP) Paid Time off, Sick Time, as well as corporate holidays observed Employee Assistance Program Life Balance benefits with Travel Assistance Services and Identity Theft&nbsp; Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc. Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws. LI-C1 The base salary range for candidates within the United States is listed below. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The base pay range is subject to change and may be modified in the future. Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs).United States Pay Range$118,000&mdash;$158,000 USD

Site Reliability Engineer

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.&nbsp;About the Role: Join a high-energy group at an exciting stage of the company’s expansion. We are seeking an experienced Sr. Revenue Analyst or Revenue Manager ready to deepen their revenue management expertise and contribute to a dynamic, collaborative environment. As part of our Revenue Team, you will ensure the integrity of worldwide revenue measurement, reporting, and forecasting by bringing technical accounting expertise, business acumen, and a process-improvement mindset. This role is ideal for someone who thrives in a fast-paced setting and enjoys making a tangible impact. You will regularly collaborate with senior management and cross-functional teams—including Sales, Finance, Services, and Audit—requiring excellent communication skills and the ability to clearly convey complex financial information. **This is a hybrid role and is expected onsite Mondays and Tuesdays in our Sunnyvale, CA office. At this time we are only considering local candidates.&nbsp; This contract role offers an hourly rate between $58 and $68 per hour, commensurate with experience, skills, and qualifications What You’ll Do: Develop and execute revenue close procedures to deliver accurate, timely financial results in accordance with US GAAP.&nbsp; Oversee the revenue recognition compliance with GAAP and ASC 606 standards, reviewing and analyzing contracts—standard and non-standard—to determine appropriate revenue recognition treatment.&nbsp; Prepare and review journal entries, reconciliations and variance analyses related to revenue and deferred revenue.&nbsp; Partner with Sales and Operations to evaluate financial impact of contract terms and ensure proper documentation.&nbsp; Support quarterly reviews and annual audits, prepare audit and disclosure schedules.&nbsp; Contribute to process optimization and internal control enhancements, including process walk-throughs and ensure compliance with SOX.&nbsp; Provide expertise for ad hoc special accounting and financial projects as needed.&nbsp; Experience We’re Looking For: 5-8+ years of revenue accounting experience; bachelor's degree in accounting or finance. Deep understanding and experience with ASC 606 and US GAAP revenue recognition standards. Strong proficiency in Microsoft Office applications, including Excel and PowerPoint; experience with NetSuite and Salesforce preferred. Public accounting and accounting operations experience strongly preferred. Strong attention to detail and the ability to balance multiple time-sensitive tasks. Excellent written and verbal communication, with the ability to work effectively across departments. Driven and self-motivated, with a proactive, can-do attitude. Collaborative team player who values diverse perspectives and works toward shared goals. A true process owner, eager to master and continuously improve end-to-end workflows. Agile and adaptable, able to shift priorities quickly in a fast-moving environment.&nbsp;#LI-CC1 &nbsp; Ooma is an equal opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws.

Revenue Manager (Temp to Hire)

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.&nbsp;About the Role:&nbsp; We’re looking for a strategic and relationship-driven Key Account Manager to help grow Ooma’s presence across major retail and distribution partners. In this role, you’ll own and expand a portfolio of key accounts, building growth plans, strengthening partnerships, and driving unit sales performance.&nbsp; This is a high-impact position where you’ll collaborate cross-functionally, shape retail strategy, and play a critical role in expanding Ooma’s market footprint.&nbsp; What You’ll Do:&nbsp; Develop annual strategic account plans (reviewed quarterly) with clear sales and growth objectives. Identify growth opportunities based on marketing initiatives, product innovation, economic trends, and seasonality. Own and manage the full relationship with assigned key accounts. Serve as the primary point of contact and trusted advisor to retail partners.&nbsp; Lead business reviews, client meetings, and executive presentations. Forecast sales performance and provide regular reporting to the Head of Residential Sales. Manage marketing spend to maximize ROI and drive sell-through. Oversee product detail pages across e-commerce channels to ensure accuracy and strong performance. Partner with retailers to secure optimal shelf positioning and effective merchandising in brick-and-mortar locations. Represent Ooma at trade shows and industry events. Travel regularly to meet with key accounts and strengthen face-to-face partnerships.&nbsp; Experience We’re Looking For:&nbsp; 5+ years of experience in retail, distribution, consumer packaged goods (CPG), or consumer electronics. Proven success managing products across brick-and-mortar retail, e-commerce, or distribution channels. Experience in telecommunications, networking, or VoIP technology preferred. Strong relationship-building skills with the ability to influence and position products as strategic assets. Strategic mindset with the ability to translate insights into actionable growth plans. Excellent presentation, verbal, written, and listening communication skills. Highly organized and results-driven, with the ability to manage multiple priorities simultaneously. Self-starter who is comfortable with ambiguity and able to solve problems independently. Natural leadership presence with a positive, collaborative mindset. Proficiency in Microsoft Office (Excel, PowerPoint, etc.). Bachelor’s degree in Business or related field preferred, or equivalent professional experience.&nbsp; This role offers a competitive compensation package with a combination of base salary plus commission. The expected On-Target Earnings (OTE), which includes both base pay and commission, ranges from $140,000 to $190,000 annually, with actual earnings dependent on performance against targets. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The pay range is subject to change and may be modified in the future.&nbsp; What We Offer:&nbsp; Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.&nbsp; Comprehensive Medical/Dental/Vision insurance for you and eligible dependents HMO, PPO’s or a PPO with a HDHP (including HSA, which Ooma helps fund)&nbsp; Employer Paid Income Protection Benefits (Basic Life and AD&amp;D, Short- and Long-term disability) FSA Healthcare &amp; Dependent Care Commuter Benefits Voluntary Accident, Critical Illness, Hospital Indemnity and Legal 401(k), including employer match, and Roth Employee Stock Purchase Plan (ESPP) Paid Time off, Sick Time, as well as corporate holidays observed Employee Assistance Program Life Balance benefits with Travel Assistance Services and Identity Theft&nbsp; Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc. #LI-CC1 Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws. &nbsp;

Key Account Manager

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.&nbsp;We are seeking a highly motivated and experienced Operations Engineer Contractor to support the ongoing reliability, performance, and operational excellence of our KAZOO environments. This role is responsible for maintaining system health, responding to operational issues, and driving improvements through automation and documentation.&nbsp; &nbsp;The ideal candidate is proactive, technically strong in Linux environments, and comfortable operating in a fast-paced, SLA-driven support model.&nbsp; &nbsp; Responsibilities:&nbsp; &nbsp; Call Handling&nbsp; Take over inbound support calls when the support team is unable to manage call volume.&nbsp; Effectively troubleshoot and manage escalated calls to resolution or&nbsp;appropriate escalation.&nbsp; Ticket Management&nbsp; Respond to and resolve operations tickets within client SLAs.&nbsp; Strive to meet or exceed SLA expectations consistently.&nbsp; Ensure&nbsp;accurate&nbsp;documentation and communication within ticketing systems.&nbsp; Alert Management (Zabbix &amp;&nbsp;OpsGenie)&nbsp; Monitor and respond to system alerts during assigned shifts, including on-call rotations.&nbsp; Meaningfully advance or resolve all alerts during each shift.&nbsp; Perform root cause analysis and document findings as needed.&nbsp; Operations Request Handling&nbsp; Promptly address escalated operations requests from Support, Engineering, and other departments.&nbsp; Collaborate cross-functionally&nbsp;to ensure&nbsp;timely&nbsp;and effective resolution.&nbsp; System Operations&nbsp; Ensure the continuous and healthy operation of KAZOO across all supported environments.&nbsp; Monitor system performance, stability, and availability.&nbsp; Proactively&nbsp;identify&nbsp;and mitigate risks to system uptime.&nbsp; Updates &amp; Maintenance&nbsp; Execute system and application updates within designated maintenance windows.&nbsp; Validate system&nbsp;integrity&nbsp;post-maintenance and communicate outcomes appropriately.&nbsp; Documentation&nbsp; Create documentation for new procedures.&nbsp; Update outdated documentation to reflect current standards and processes.&nbsp; Develop and&nbsp;maintain&nbsp;documentation for all non-standard client configurations.&nbsp; Systemization &amp; Automation&nbsp; Identify&nbsp;opportunities for improved systemization and automation.&nbsp; Escalate automation opportunities&nbsp;to&nbsp;leadership.&nbsp; Assist&nbsp;in developing automated solutions when&nbsp;requested.&nbsp; Continuous Education&nbsp; Utilize available time for professional development in topics approved by management.&nbsp; Stay current with emerging technologies and operational best practices relevant to the role.&nbsp; &nbsp; Qualifications:&nbsp; &nbsp; 3+ years of Linux server administration experience&nbsp; Strong troubleshooting skills in production environments&nbsp; Experience working within SLA-driven support models&nbsp; Ability to work independently and manage priorities effectively&nbsp; Strong written and verbal communication skills&nbsp; Preferred Qualifications&nbsp; Experience administering&nbsp;FreeSWITCH&nbsp;or&nbsp;Kamailio&nbsp; Experience with SIP troubleshooting and PCAP diagnostics&nbsp; Familiarity with monitoring and alerting tools such as Zabbix and&nbsp;OpsGenie&nbsp; Experience supporting VoIP or telecommunications platforms&nbsp; &nbsp;

Operations Engineer (Contract)

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.&nbsp; Responsibilities: Call Handling Take over inbound support calls when the support team is unable to manage call volume. Effectively troubleshoot and manage escalated calls to resolution or appropriate escalation. Ticket Management Respond to and resolve operations tickets within client SLAs. Strive to meet or exceed SLA expectations consistently. Ensure accurate documentation and communication within ticketing systems. Alert Management (Zabbix &amp; OpsGenie) Monitor and respond to system alerts during assigned shifts, including on-call rotations. Meaningfully advance or resolve all alerts during each shift. Perform root cause analysis and document findings as needed. Operations Request Handling Promptly address escalated operations requests from Support, Engineering, and other departments. Collaborate cross-functionally to ensure timely and effective resolution. System Operations Ensure the continuous and healthy operation of KAZOO across all supported environments. Monitor system performance, stability, and availability. Proactively identify and mitigate risks to system uptime. Updates &amp; Maintenance Execute system and application updates within designated maintenance windows. Validate system integrity post-maintenance and communicate outcomes appropriately. Documentation Create documentation for new procedures. Update outdated documentation to reflect current standards and processes. Develop and maintain documentation for all non-standard client configurations. Systemization &amp; Automation Identify opportunities for improved systemization and automation. Escalate automation opportunities to leadership. Assist in developing automated solutions when requested. Continuous Education Utilize available time for professional development in topics approved by management. Stay current with emerging technologies and operational best practices relevant to the role.********Work schedule is Thursday- Sunday 7am - 5pm GMT ******** This position is open only to candidates currently residing in Ireland. We have a separate job post for candidates in the UK and Philippines.Qualifications: 3+ years of Linux server administration experience Strong troubleshooting skills in production environments Experience working within SLA-driven support models Ability to work independently and manage priorities effectively Strong written and verbal communication skills Preferred Qualifications Experience administering FreeSWITCH or Kamailio Experience with SIP troubleshooting and PCAP diagnostics Familiarity with monitoring and alerting tools such as Zabbix and OpsGenie Experience supporting VoIP or telecommunications platforms &nbsp; &nbsp;

Operations Engineer - Ireland (Contract)

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.&nbsp; Responsibilities: Call Handling Take over inbound support calls when the support team is unable to manage call volume. Effectively troubleshoot and manage escalated calls to resolution or appropriate escalation. Ticket Management Respond to and resolve operations tickets within client SLAs. Strive to meet or exceed SLA expectations consistently. Ensure accurate documentation and communication within ticketing systems. Alert Management (Zabbix &amp; OpsGenie) Monitor and respond to system alerts during assigned shifts, including on-call rotations. Meaningfully advance or resolve all alerts during each shift. Perform root cause analysis and document findings as needed. Operations Request Handling Promptly address escalated operations requests from Support, Engineering, and other departments. Collaborate cross-functionally to ensure timely and effective resolution. System Operations Ensure the continuous and healthy operation of KAZOO across all supported environments. Monitor system performance, stability, and availability. Proactively identify and mitigate risks to system uptime. Updates &amp; Maintenance Execute system and application updates within designated maintenance windows. Validate system integrity post-maintenance and communicate outcomes appropriately. Documentation Create documentation for new procedures. Update outdated documentation to reflect current standards and processes. Develop and maintain documentation for all non-standard client configurations. Systemization &amp; Automation Identify opportunities for improved systemization and automation. Escalate automation opportunities to leadership. Assist in developing automated solutions when requested. Continuous Education Utilize available time for professional development in topics approved by management. Stay current with emerging technologies and operational best practices relevant to the role.********Work schedule is Thursday- Sunday 7am - 5pm PHST ******** This position is open only to candidates currently residing in the Philippines. We have a separate job post for candidates in Ireland and UK.Qualifications: 3+ years of Linux server administration experience Strong troubleshooting skills in production environments Experience working within SLA-driven support models Ability to work independently and manage priorities effectively Strong written and verbal communication skills Preferred Qualifications Experience administering FreeSWITCH or Kamailio Experience with SIP troubleshooting and PCAP diagnostics Familiarity with monitoring and alerting tools such as Zabbix and OpsGenie Experience supporting VoIP or telecommunications platforms &nbsp; &nbsp;

Operations Engineer- Philippines (Contract)

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.&nbsp;About the Role: Join a high-energy group at an exciting stage of the company’s expansion. We are seeking an experienced Sr. Revenue Analyst or Revenue Manager ready to deepen their revenue management expertise and contribute to a dynamic, collaborative environment. As part of our Revenue Team, you will ensure the integrity of worldwide revenue measurement, reporting, and forecasting by bringing technical accounting expertise, business acumen, and a process-improvement mindset. This role is ideal for someone who thrives in a fast-paced setting and enjoys making a tangible impact. You will regularly collaborate with senior management and cross-functional teams—including Sales, Finance, Services, and Audit—requiring excellent communication skills and the ability to clearly convey complex financial information. **Hybrid Schedule: This role requires working in the office two days per week. Employees may choose any two days between Tuesday and Thursday. What You’ll Do: Develop and execute revenue close procedures to deliver accurate, timely financial results in accordance with US GAAP.&nbsp; Oversee the revenue recognition compliance with GAAP and ASC 606 standards, reviewing and analyzing contracts—standard and non-standard—to determine appropriate revenue recognition treatment.&nbsp; Prepare and review journal entries, reconciliations and variance analyses related to revenue and deferred revenue.&nbsp; Partner with Sales and Operations to evaluate financial impact of contract terms and ensure proper documentation.&nbsp; Support quarterly reviews and annual audits, prepare audit and disclosure schedules.&nbsp; Contribute to process optimization and internal control enhancements, including process walk-throughs and ensure compliance with SOX.&nbsp; Provide expertise for ad hoc special accounting and financial projects as needed.&nbsp; Experience We’re Looking For: 5-8+ years of revenue accounting experience; bachelor's degree in accounting or finance. Deep understanding and experience with ASC 606 and US GAAP revenue recognition standards. Strong proficiency in Microsoft Office applications, including Excel and PowerPoint; experience with NetSuite and Salesforce preferred. Public accounting and accounting operations experience strongly preferred. Strong attention to detail and the ability to balance multiple time-sensitive tasks. Excellent written and verbal communication, with the ability to work effectively across departments. Driven and self-motivated, with a proactive, can-do attitude. Collaborative team player who values diverse perspectives and works toward shared goals. A true process owner, eager to master and continuously improve end-to-end workflows. Agile and adaptable, able to shift priorities quickly in a fast-moving environment.&nbsp;#LI-CC1 &nbsp; Ooma is an equal opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws.

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.&nbsp;About the Role:&nbsp; The Director, Customer Support is a leadership role within a high-volume, fast-paced technical contact center environment. This position is responsible for leading Customer Care/Technical Support teams while delivering a best-in-class customer experience across all service channels. The Director will oversee day-to-day operational execution of a multi-function support organization, ensuring performance against key metrics while driving continuous improvement initiatives focused on efficiency, cost reduction, customer satisfaction, and churn prevention. Customer support is delivered through multiple communication channels including phone, email, ticketing systems, and chat-based interactions.&nbsp; **This position is onsite, M-F in our Boca Raton, FL office. At this time we are only considering local candidates.&nbsp; What You’ll Do:&nbsp; Lead, develop, and inspire Support team members to achieve operational and service goals&nbsp; Drive continuous process improvement initiatives to enhance execution, efficiency, cost control, customer satisfaction, and churn reduction&nbsp; Own and lead customer retention and salvage programs, including anti-churn initiatives&nbsp; Manage operational performance metrics, including service level, chat ART, ASA, abandonment rate, CSAT, and FCR across all functional areas&nbsp; Serve as the primary advocate for the customer across the organization, ensuring customer needs are represented in decision-making&nbsp; Own quality performance across all support channels, identifying trends, recommending corrective actions, and implementing team and agent development plans&nbsp; Own and deliver process and procedural communications for supervisors and their teams, ensuring consistent execution and alignment across Ooma contact centers&nbsp; Coach agents and supervisors to ensure consistent execution of procedures and a high-quality customer experience&nbsp; Oversee floor workflow and production management to maintain operational efficiency and service delivery standards&nbsp; Analyze performance trends and adjust staffing and scheduling strategies to optimize productivity and output&nbsp; Occasional travel may be required to support business needs (not a regular expectation)&nbsp; Experience We’re Looking For:&nbsp; 12+ years of overall professional experience, including 5+ years of senior-level leadership in a high-volume contact center environment. Experience in consumer electronics, cable, or telecommunications strongly preferred&nbsp; Strong vendor management experience required; offshore vendor management experience preferred but not required&nbsp; Proven success delivering performance against contact center KPIs, including (but not limited to) ASA, CSAT, ABN, AHT, and ART&nbsp; Demonstrated ability to develop forward-looking strategies and drive long-term improvements beyond day-to-day operational execution&nbsp; Ability to work independently with minimal supervision, applying sound judgment to resolve complex and non-routine challenges&nbsp; Strong leadership presence and managerial courage, with the ability to advocate for solutions and influence outcomes&nbsp; Track record of measurable, metric-driven improvements such as cost reduction, efficiency gains, process optimization, and margin improvement&nbsp; Proven ability to develop supervisors and frontline agents through coaching, mentoring, training, and performance management&nbsp; Strong technical aptitude and a passion for delivering exceptional customer experiences&nbsp; Demonstrated sales and retention effectiveness, particularly in customer salvage and anti-attrition programs&nbsp; Ability to influence results through leadership, drive, and business acumen&nbsp; Strong change leadership skills with the ability to implement initiatives that improve customer experience and operational performance&nbsp; Bachelor’s degree required; equivalent work experience considered #LI-CC1 What We Offer:&nbsp; Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.&nbsp; Comprehensive Medical/Dental/Vision insurance for you and eligible dependents HMO, PPO’s or a PPO with a HDHP (including HSA, which Ooma helps fund)&nbsp; Employer Paid Income Protection Benefits (Basic Life and AD&amp;D, Short- and Long-term disability) FSA Healthcare &amp; Dependent Care Commuter Benefits Voluntary Accident, Critical Illness, Hospital Indemnity and Legal 401(k), including employer match, and Roth Employee Stock Purchase Plan (ESPP) Paid Time off, Sick Time, as well as corporate holidays observed Employee Assistance Program Life Balance benefits with Travel Assistance Services and Identity Theft&nbsp; Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws.

Director, Customer Support

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.&nbsp;About FluentStream:&nbsp; FluentStream is a fast-growing provider of cloud-based communication solutions designed for small and medium-sized businesses. We empower businesses with a modern, enterprise-grade phone system that’s easy to use, reliable, and cost-effective. As a preferred vendor for various franchise networks and business communities, we help organizations streamline their communications while delivering exceptional customer experiences.&nbsp; About the Role:&nbsp; We’re looking for a motivated and growth-oriented Account Executive to join our expanding sales team. This role is ideal for sales professionals with early experience who are ready to take greater ownership of the sales cycle and play an active role in driving revenue growth.&nbsp; As an Account Executive, you’ll manage opportunities from first conversation through close, working with both direct prospects and channel partners to build pipeline and win new business. You’ll collaborate across teams, strengthen partner relationships, and continue developing your consultative selling and negotiation skills as you grow within the organization.&nbsp; What You’ll Do:&nbsp; Prospect and qualify new business opportunities through a mix of outbound outreach, inbound leads, and partner referrals&nbsp; Manage the full sales cycle from discovery and product demonstrations through proposal, negotiation, and close&nbsp; Build and maintain a healthy pipeline of qualified opportunities through consistent outreach, follow-up, and relationship building&nbsp; Conduct discovery conversations to understand customer challenges, business goals, and technical requirements&nbsp; Deliver tailored product demonstrations that clearly connect our solutions to customer needs and workflows&nbsp; Work closely with existing channel partners to uncover new opportunities and strengthen ongoing relationships&nbsp; Identify and help onboard new referral partners to expand market reach and drive incremental revenue&nbsp; Maintain accurate opportunity tracking and activity updates in Salesforce and provide reliable pipeline forecasts&nbsp; Collaborate with Sales, Marketing, and Customer Success teams to ensure a strong customer experience from first contact through onboarding&nbsp; Experience We’re Looking For:&nbsp; 3-5 years of experience in sales or business development, with exposure to SaaS, UCaaS, managed services, networking, or partner-driven sales environments (MSPs, IT consultants, or channel partners) required &nbsp; Ability to manage a structured sales process and progress opportunities through multiple stages&nbsp; Strong communication and interpersonal skills with the ability to build trust quickly&nbsp; Experience conducting discovery conversations and presenting solutions to business decision-makers&nbsp; Comfortable working in a fast-paced environment while managing multiple opportunities and priorities&nbsp; Experience using CRM tools (Salesforce strongly preferred) and sales engagement tools such as Apollo or email automation platforms&nbsp; A coachable mindset with a desire to continuously improve sales skills and performance&nbsp; A collaborative team player who enjoys working cross-functionally with marketing, leadership, and customer success teams&nbsp;#LI-CC1 This role offers a compensation package with a combination of base salary and commission. The expected On-Target Earnings (OTE) for this position range from $80k-95k annually, with actual earnings depending on performance against targets. Base salary will vary based on factors including education, skills, experience, and geographic location. Compensation ranges are subject to change and may be updated in the future. What We Offer:&nbsp; Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.&nbsp; Comprehensive Medical/Dental/Vision insurance for you and eligible dependents HMO, PPO’s or a PPO with a HDHP (including HSA, which Ooma helps fund)&nbsp; Employer Paid Income Protection Benefits (Basic Life and AD&amp;D, Short- and Long-term disability) FSA Healthcare &amp; Dependent Care Commuter Benefits Voluntary Accident, Critical Illness, Hospital Indemnity and Legal 401(k), including employer match, and Roth Employee Stock Purchase Plan (ESPP) Paid Time off, Sick Time, as well as corporate holidays observed Employee Assistance Program Life Balance benefits with Travel Assistance Services and Identity Theft&nbsp; Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc. Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws. &nbsp;

Account Executive, FluentStream

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.&nbsp;About the Role:&nbsp; We’re looking for a strategic and relationship-driven Key Account Manager to help grow Ooma’s presence across major retail and distribution partners. In this role, you’ll own and expand a portfolio of key accounts, building growth plans, strengthening partnerships, and driving unit sales performance.&nbsp; This is a high-impact position where you’ll collaborate cross-functionally, shape retail strategy, and play a critical role in expanding Ooma’s market footprint.&nbsp; What You’ll Do:&nbsp; Develop annual strategic account plans (reviewed quarterly) with clear sales and growth objectives. Identify growth opportunities based on marketing initiatives, product innovation, economic trends, and seasonality. Own and manage the full relationship with assigned key accounts. Serve as the primary point of contact and trusted advisor to retail partners.&nbsp; Lead business reviews, client meetings, and executive presentations. Forecast sales performance and provide regular reporting to the Head of Residential Sales. Manage marketing spend to maximize ROI and drive sell-through. Oversee product detail pages across e-commerce channels to ensure accuracy and strong performance. Partner with retailers to secure optimal shelf positioning and effective merchandising in brick-and-mortar locations. Represent Ooma at trade shows and industry events. Travel regularly to meet with key accounts and strengthen face-to-face partnerships.&nbsp; Experience We’re Looking For:&nbsp; 5+ years of experience in retail, distribution, consumer packaged goods (CPG), or consumer electronics. Proven success managing products across brick-and-mortar retail, e-commerce, or distribution channels. Experience in telecommunications, networking, or VoIP technology preferred. Strong relationship-building skills with the ability to influence and position products as strategic assets. Strategic mindset with the ability to translate insights into actionable growth plans. Excellent presentation, verbal, written, and listening communication skills. Highly organized and results-driven, with the ability to manage multiple priorities simultaneously. Self-starter who is comfortable with ambiguity and able to solve problems independently. Natural leadership presence with a positive, collaborative mindset. Proficiency in Microsoft Office (Excel, PowerPoint, etc.). Bachelor’s degree in Business or related field preferred, or equivalent professional experience.&nbsp; This role offers a competitive compensation package with a combination of base salary plus commission. The expected On-Target Earnings (OTE), which includes both base pay and commission, ranges from $140,000 CAD to $190,000 CAD annually, with actual earnings dependent on performance against targets. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The pay range is subject to change and may be modified in the future.&nbsp; What We Offer:&nbsp; Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.&nbsp; Comprehensive Medical/Dental/Vision insurance for you and eligible dependents&nbsp;&nbsp; GRSP including employer match Employee Stock Purchase Plan&nbsp; Unlimited paid time off as well as corporate holidays observed #LI-CC1 Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws. &nbsp;

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.&nbsp;About the Role:&nbsp; Ooma is seeking a motivated and collaborative Sales Enablement Specialist to support the growth and success of our sales team. This role will partner with the Director of Sales Enablement to deliver engaging training programs for new and existing sales representatives, helping them build the skills, knowledge, and confidence needed to succeed while supporting onboarding and ongoing development across the sales organization.&nbsp; What You’ll Do:&nbsp; Lead the delivery and continuous improvement of new-hire sales onboarding programs and ongoing development initiatives for sales professionals.&nbsp; Facilitate training on Ooma’s products and services, as well as core sales skills and professional development topics.&nbsp; Use a variety of instructional techniques and adult learning best practices to create engaging and effective learning experiences.&nbsp; Partner with internal subject matter experts (SMEs) to identify and develop relevant training content for onboarding and ongoing enablement programs.&nbsp; Train sales team members on internal systems and tools such as Salesforce (SFDC), Dealhub, and Unifyr, focusing on practical, sales-driven use cases.&nbsp; Create and maintain assessments, practice activities, and knowledge checks to measure understanding and reinforce learning.&nbsp; Manage and update enablement materials within the Ooma Sales Enablement Platform, ensuring content is accurate, accessible, and up to date.&nbsp; Provide ongoing support for sales enablement initiatives and evolving business needs across the sales organization.&nbsp; Support additional projects and ad hoc requests as needed.&nbsp; Experience We’re Looking For:&nbsp; Bachelor’s degree or an equivalent combination of education and relevant experience.&nbsp; 2-3+ years of experience in sales required; sales training, coaching, or sales enablement strongly preferred.&nbsp; Experience delivering training, facilitating sessions, or supporting onboarding programs.&nbsp; Strong communication, presentation, and facilitation skills, with the ability to engage diverse audiences.&nbsp; Excellent organizational and time management skills, with the ability to manage multiple priorities.&nbsp; Comfort working with business technology, including Microsoft Office (Word, Excel, Outlook, PowerPoint) and SharePoint.&nbsp; Familiarity with sales tools such as Salesforce (SFDC) required.&nbsp; A collaborative mindset and the ability to build credibility with sales representatives and leadership.&nbsp; A proactive, self-motivated approach with the ability to work independently in a fast-paced environment.&nbsp; A strong work ethic, reliability, and professional maturity.&nbsp; Experience in telecommunications or technology industries strongly preferred.&nbsp; Willingness to travel as needed. #LI-CC1 What We Offer:&nbsp; Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.&nbsp; Comprehensive Medical/Dental/Vision insurance for you and eligible dependents HMO, PPO’s or a PPO with a HDHP (including HSA, which Ooma helps fund)&nbsp; Employer Paid Income Protection Benefits (Basic Life and AD&amp;D, Short- and Long-term disability) FSA Healthcare &amp; Dependent Care Commuter Benefits Voluntary Accident, Critical Illness, Hospital Indemnity and Legal 401(k), including employer match, and Roth Employee Stock Purchase Plan (ESPP) Paid Time off, Sick Time, as well as corporate holidays observed Employee Assistance Program Life Balance benefits with Travel Assistance Services and Identity Theft&nbsp; Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws. &nbsp;The base salary range for candidates within the United States is listed below. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The base pay range is subject to change and may be modified in the future. Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs).United States Pay Range$63,000&mdash;$80,000 USD

Sales Enablement Specialist

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.&nbsp;About the Role:&nbsp; At Ooma, we are innovators driven by operational excellence and passionate about delivering outstanding customer experiences. As part of our transformation into a truly international team of Site Reliability Engineers (SREs), we are expanding our capabilities to meet the demands of our worldwide customer base.&nbsp; We are looking for a talented SRE, Systems Administrator, Operations Engineer, DevOps Engineer, or IT professionals who thrive on solving challenging problems and ensuring service reliability at scale. If you are motivated by working with the latest technologies, mentoring others, and building highly available systems, we’d love to talk to you.&nbsp; What You’ll Do: Become a subject matter expert in applications supporting Ooma customers.&nbsp; Collaborate with Development, QA and other SREs to evaluate, deploy, and debug applications.&nbsp; Improve observability by implementing, refining, and adjusting application monitoring and thresholds.&nbsp; Mentor team members to enhance application management practices.&nbsp; Act as an escalation path and backup for junior team members, providing guidance during alerts and incidents.&nbsp; Write automation scripts, set up CI pipelines, and review/evaluate software solutions and best practices.&nbsp; Participate in on-call rotations, providing 24/7 support for Ooma services.&nbsp; Experience We’re Looking For:&nbsp; Strong background in production (24/7) support for large-scale environments required.&nbsp; 6+ years of Linux administration and troubleshooting experience with full-stack, application support focus; 8+ years overall working experience as an IT professional.&nbsp; Proven expertise in advanced scripting using Python, Perl, and Bash.&nbsp; Database administration experience with MySQL, MongoDB, or PostgreSQL required.&nbsp; Must have experience with configuration management tools such as Ansible, Puppet, etc.&nbsp; Hands-on experience with cloud platforms such as OCI, AWS, or GCP required.&nbsp; Proven ability to lead technical projects from inception to completion.&nbsp; Experience with DevOps tools, like Docker, K8s, Gitlab CICD, Jenkins, Terraform preferred&nbsp; Experience with monitoring best practices using ELK stack, Prometheus, Nagios, or Grafana preferred&nbsp; Experience with Agile tools like Jira, Confluence, or any similar tool, preferred&nbsp; Strong collaboration skills and empathy for the end-user experience.&nbsp; Excellent troubleshooting, communication (written and verbal), and cross-functional leadership skills.&nbsp; Ability to work effectively in fast-paced, dynamic environments and manage ambiguity.&nbsp; Quick learner with a self-starter mindset and ownership of outcomes.&nbsp; Sound judgment in escalation and decision-making.&nbsp; Bachelor's degree in Engineering/Computer Science or equivalent experience. #LI-CC1 What We Offer:&nbsp; Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.&nbsp; Comprehensive Medical/Dental/Vision insurance for you and eligible dependents HMO, PPO’s or a PPO with a HDHP (including HSA, which Ooma helps fund)&nbsp; Employer Paid Income Protection Benefits (Basic Life and AD&amp;D, Short- and Long-term disability) FSA Healthcare &amp; Dependent Care Commuter Benefits Voluntary Accident, Critical Illness, Hospital Indemnity and Legal 401(k), including employer match, and Roth Employee Stock Purchase Plan (ESPP) Paid Time off, Sick Time, as well as corporate holidays observed Employee Assistance Program Life Balance benefits with Travel Assistance Services and Identity Theft&nbsp; Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc. Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws. #LI-C1The base salary range for candidates within the United States is listed below. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The base pay range is subject to change and may be modified in the future. Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs).United States Pay Range$110,000&mdash;$175,000 USD

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.&nbsp;About the Role:&nbsp; We’re looking for a Strategic Account Director to help grow our 2600Hz business by building strong partnerships with Service Providers and Telecom Carriers. If you have established relationships in this space and enjoy turning those connections into meaningful business growth, this role is a great fit.&nbsp; In this role, you’ll own key partner accounts, identify new opportunities, and help shape how we engage with the market. You’ll work cross-functionally to deliver an excellent customer experience while driving revenue and long-term growth.&nbsp; What You’ll Do:&nbsp; Drive Growth &amp; New Business&nbsp; Leverage your existing relationships to meet and exceed revenue goals&nbsp; Identify and pursue new opportunities within Service Providers and Telecom Carriers; negotiate agreements with new/existing partners&nbsp; Develop and execute sales strategies to expand our footprint and customer base&nbsp; Understand the Market&nbsp; Stay current on industry trends, competitors, and emerging opportunities&nbsp; Use market insights to refine your approach and uncover areas for growth&nbsp; Build Strong Relationships&nbsp; Serve as a trusted partner to customers, building long-term, high-value relationships&nbsp; Collaborate with internal teams to ensure smooth onboarding and ongoing support&nbsp; Focus on customer satisfaction, retention, and expansion&nbsp; Own Your Pipeline&nbsp; Manage your sales pipeline, forecasts, and performance metrics&nbsp; Share regular updates on progress, wins, and challenges with leadership&nbsp; Advocate for the Customer&nbsp; Take a customer-first approach—understand their challenges and deliver real solutions&nbsp; Gather feedback to help improve our products and services&nbsp; Experience We’re Looking For:&nbsp; 5+ years of experience in sales with a strong track record of hitting or exceeding targets&nbsp; Existing relationships with Service Providers and Telecom Carriers&nbsp; Deep understanding of telecommunications, including experience with UCC solutions and exposure to CCaaS and/or CPaaS; familiarity with platforms such as Cisco BroadSoft, NetSapiens, or Metaswitch strongly preferred&nbsp; Strong strategic thinking and ability to turn insights into action&nbsp; Excellent communication and relationship-building skills&nbsp; Confidence working with senior stakeholders and presenting at an executive level&nbsp; Experience managing pipelines, forecasts, and revenue growth&nbsp; Familiarity with CRM systems and sales analytics tools&nbsp; Ability to travel as needed&nbsp; Bachelor’s degree in Business, Marketing, or a related field (MBA is a plus) #LI-CC1 What We Offer:&nbsp; Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.&nbsp; Comprehensive Medical/Dental/Vision insurance for you and eligible dependents HMO, PPO’s or a PPO with a HDHP (including HSA, which Ooma helps fund)&nbsp; Employer Paid Income Protection Benefits (Basic Life and AD&amp;D, Short- and Long-term disability) FSA Healthcare &amp; Dependent Care Commuter Benefits Voluntary Accident, Critical Illness, Hospital Indemnity and Legal 401(k), including employer match, and Roth Employee Stock Purchase Plan (ESPP) Paid Time off, Sick Time, as well as corporate holidays observed Employee Assistance Program Life Balance benefits with Travel Assistance Services and Identity Theft&nbsp; Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc. Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws. &nbsp;

Strategic Sales Director, 2600hz

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.&nbsp;Are you a driven sales professional who thrives in a fast-paced environment? We’re looking for an Inside Sales Representative to join our growing team and play a key role in connecting businesses with our industry-leading Voice Over IP solutions. In this role, you’ll be the first point of contact for prospects—building relationships, identifying needs, and guiding them through the sales cycle. If you’re motivated by hitting targets, skilled at consultative selling, and eager to make an impact in the telecom space, this is the opportunity for you What You’ll Do:&nbsp; Utilize a consistent contact attempt process via phone and e-mail to nurture, qualify and sell prospects generated by marketing campaigns. Prospect, educate and qualify leads to create sales-ready opportunities. Coordinate a minimum of 100 outbound sales calls daily. Use a consultative sales approach to determine customer needs and match services accordingly. Successfully manage and overcome prospect/customer objections. Manage pipeline of prospective customers through entire sales cycle, from first call to close. Keep abreast of the telecom industry and technology trends. Achieve pre-determined sales targets/quota.&nbsp; &nbsp; Experience We’re Looking For:&nbsp; 2+ years of previous sales/customer contact experience preferred. Proven track record of exceeding quotas and goals. Excellent verbal and written communication skills. Self-motivated and enthusiastic personality with hunter mentality. Good organizational skills. Experience with consultative sales. Highly responsive individual that thrives in a fast-paced, high-growth, dynamic, and team-oriented. Experience/knowledge of telecommunications industry preferred but not required. Previous technical sales experience preferred but not required. Skilled in discovery, conducting presentations, online web demos, and capturing deal progress in SFDC.&nbsp; Microsoft Office, Five9 experience a plus #LI-OP1&nbsp; This position is onsite Monday - Friday in our Newark, CA office This role offers a competitive compensation package with a combination of base salary and commission. The expected On-Target Earnings (OTE) for this position range from $72,000 - 85,000 annually, with actual earnings dependent on performance against targets. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The pay range is subject to change and may be modified in the future. Benefits:&nbsp;&nbsp; Comprehensive Medical/Dental/Vision insurance for you and eligible dependents&nbsp; HMO's, a PPO, or HDHP(including HSA, which Ooma helps fund)&nbsp; Income Protection Benefits (Basic Life and AD&amp;D, Short- and Long-term disability) Commuter benefits&nbsp; 401k &amp; employer match Employee Stock Purchase Plan(ESPP) Paid time off, sick days, as well as corporate holidays observed Employee Assistance Program Life Balance benefits with Travel assistance services and Identity theft and will preparation services&nbsp; Company laptop and equipment provided by Ooma&nbsp; Ooma is an equal opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws. #LI-OP1

Inside Sales Representative

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.&nbsp;Are you a driven sales professional who thrives in a fast-paced environment? We’re looking for an Inside Sales Representative to join our growing team and play a key role in connecting businesses with our industry-leading Voice Over IP solutions. In this role, you’ll be the first point of contact for prospects—building relationships, identifying needs, and guiding them through the sales cycle. If you’re motivated by hitting targets, skilled at consultative selling, and eager to make an impact in the telecom space, this is the opportunity for you What You’ll Do:&nbsp; Utilize a consistent contact attempt process via phone and e-mail to nurture, qualify and sell prospects generated by marketing campaigns. Prospect, educate and qualify leads to create sales-ready opportunities. Coordinate a minimum of 100 outbound sales calls daily. Use a consultative sales approach to determine customer needs and match services accordingly. Successfully manage and overcome prospect/customer objections. Manage pipeline of prospective customers through entire sales cycle, from first call to close. Keep abreast of the telecom industry and technology trends. Achieve pre-determined sales targets/quota.&nbsp; &nbsp; Experience We’re Looking For:&nbsp; 2+ years of previous sales/customer contact experience preferred. Proven track record of exceeding quotas and goals. Excellent verbal and written communication skills. Self-motivated and enthusiastic personality with hunter mentality. Good organizational skills. Experience with consultative sales. Highly responsive individual that thrives in a fast-paced, high-growth, dynamic, and team-oriented. Experience/knowledge of telecommunications industry preferred but not required. Previous technical sales experience preferred but not required. Skilled in discovery, conducting presentations, online web demos, and capturing deal progress in SFDC.&nbsp; Microsoft Office, Five9 experience a plus #LI-OP1&nbsp; This position is onsite Monday - Friday in our Boca Raton, FL office This role offers a competitive compensation package with a combination of base salary and commission. The expected On-Target Earnings (OTE) for this position range from $72,000 - 85,000 annually, with actual earnings dependent on performance against targets. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The pay range is subject to change and may be modified in the future. Benefits:&nbsp;&nbsp; Comprehensive Medical/Dental/Vision insurance for you and eligible dependents&nbsp; HMO's, a PPO, or HDHP(including HSA, which Ooma helps fund)&nbsp; Income Protection Benefits (Basic Life and AD&amp;D, Short- and Long-term disability) Commuter benefits&nbsp; 401k &amp; employer match Employee Stock Purchase Plan(ESPP) Paid time off, sick days, as well as corporate holidays observed Employee Assistance Program Life Balance benefits with Travel assistance services and Identity theft and will preparation services&nbsp; Company laptop and equipment provided by Ooma&nbsp; Ooma is an equal opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws. #LI-OP1

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.&nbsp;About the Role:&nbsp; The Strategic Partner Account Director is responsible for driving the growth and success of Ooma’s AirDial (All-In-One POTS Replacement Solution) through strategic carrier and reseller partnerships. This role focuses on developing high-impact reseller partners, establishing deep relationships across all organizational levels, and collaborating on go-to-market strategy and joint business planning.&nbsp; This role will serve as a trusted advisor to our carrier and reseller partners, enabling them to maximize success with AirDial by delivering training, marketing support, sales enablement, and ongoing operational guidance. This individual will work cross-functionally across Ooma teams to ensure a seamless experience for partners and their end customers and will be accountable for achieving sales targets and market share goals for AirDial within the carrier and reseller ecosystem.&nbsp; What You’ll Do:&nbsp; Develop and execute strategic plans to recruit, onboard and enable leading carrier and reseller partners for Ooma AirDial.&nbsp; Build and nurture strong, multi-level relationships with partner executives, sales, technical, and marketing teams.&nbsp; Drive joint business planning, forecast pipeline, and performance, ensuring partners achieve alignment with Ooma’s goals for AirDial.&nbsp; Provide ongoing sales enablement, training, and resources to drive partner self-sufficiency and revenue growth.&nbsp; Serve as the primary point of contact for partner escalations, business reviews, and collaborative problem solving.&nbsp; Partner with Ooma’s business development, product marketing, and support teams to develop tailored programs, promotions, and campaigns specific to partner needs.&nbsp; Track, analyze, and report on reseller performance metrics to inform strategy and prioritize high-impact activities.&nbsp;&nbsp; Experience We’re Looking For:&nbsp; 10+ years' experience in channel management, strategic partnerships, or reseller account management, with a strong preference for telecom, UCaaS, or related technology sectors. Bachelor’s degree or equivalent experience.&nbsp; Experience working with or supporting national or regional carriers is highly preferred.&nbsp; Proven track record of driving revenue growth through indirect/reseller channels and building executive relationships.&nbsp; Strong understanding of the POTS replacement market and channel solutions landscape.&nbsp; Excellent communication, negotiation, and presentation skills.&nbsp; Results-oriented with strategic thinking, business acumen, and solution-selling mindset.&nbsp; Willingness to travel as required. #LI-CC1 This role offers a competitive compensation package with a combination of base salary and commission. The expected On-Target Earnings (OTE) for this position range from $225k&nbsp;to $275k&nbsp;annually, with actual earnings dependent on performance against targets. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc.&nbsp;The pay range is subject to change and may be&nbsp;modified&nbsp;in the future.&nbsp; What We Offer:&nbsp; Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.&nbsp; Comprehensive Medical/Dental/Vision insurance for you and eligible dependents HMO, PPO’s or a PPO with a HDHP (including HSA, which Ooma helps fund)&nbsp; Employer Paid Income Protection Benefits (Basic Life and AD&amp;D, Short- and Long-term disability) FSA Healthcare &amp; Dependent Care Commuter Benefits Voluntary Accident, Critical Illness, Hospital Indemnity and Legal 401(k), including employer match, and Roth Employee Stock Purchase Plan (ESPP) Paid Time off, Sick Time, as well as corporate holidays observed Employee Assistance Program Life Balance benefits with Travel Assistance Services and Identity Theft&nbsp; Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws.

Strategic Partner Account Director

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.&nbsp;About the Role:&nbsp; Ooma is seeking a Strategic Partnerships Director to help drive the next chapter of our growth. This is a high-impact, senior leadership role at the intersection of business strategy, technology, and revenue growth. You’ll own and grow a portfolio of strategic partnerships—both established and new—and play a key role in bringing those partnerships to market.&nbsp; This role is a great fit for someone who thrives in a fast-paced, high-growth environment, enjoys building executive relationships, and can move seamlessly between big-picture strategy and hands-on execution. You’ll work closely with Product, Engineering, Sales, Marketing, and Finance, and regularly engage with Ooma’s executive leadership team.&nbsp; What You’ll Do:&nbsp; Own and expand a portfolio of strategic partnerships, driving successful market launches, revenue growth, and long-term strategic value. &nbsp; Identify, pursue, and close new partnership opportunities that expand routes to market and complement Ooma’s technology portfolio. &nbsp; Lead partnerships end-to-end, including commercial terms, product integration, billing and ordering, co-marketing, and sales enablement. &nbsp; Navigate complex negotiations with mid-sized and large telecom providers (e.g., Verizon and similar carriers), with a strong understanding of telecom ecosystems and go-to-market models. &nbsp; Develop competitive insights to inform and refine partnership strategy. &nbsp; Define and communicate compelling joint value propositions that clearly articulate Ooma’s differentiation. &nbsp; Partner with Product teams to align partnerships with the product roadmap and identify technology-driven opportunities. &nbsp; Translate strategy into actionable plans and execute with a high degree of ownership and autonomy. &nbsp; Continuously improve partnership processes and ways of working. &nbsp; Provide regular updates to cross-functional leaders, the VP of Strategic Partnerships, and executive stakeholders.&nbsp; Experience We’re Looking For:&nbsp; An exceptional sense of humor.&nbsp; 10+ years of progressive experience in strategic partnerships, business development, or alliances, including 3–5 years focused on partnerships within SaaS or cloud technology environments; a Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field, or equivalent practical experience. &nbsp; A passion for something outside of tech, and the ability to communicate about it in ways that get people excited—the ability to engage, educate, and inspire others is key in this role.&nbsp; Proven experience managing strategic partnerships or alliances at a SaaS or cloud communications company, from origination through long-term commercial success. &nbsp; Hands-on experience managing partnerships with mid-sized and large telecom companies (e.g., Verizon, AT&amp;T, T-Mobile, Lumen, or similar carriers), with a strong understanding of how they operate, buy, and go to market. &nbsp; Deep understanding of cloud and unified communications technologies, with the ability to clearly articulate joint value propositions to both technical and executive audiences. &nbsp; Experience developing and executing joint go-to-market plans with large partner organizations. &nbsp; Strong business, strategic, and financial acumen, including experience with deal modeling and commercial negotiations. &nbsp; Excellent communication skills and executive presence, with experience presenting to C-suite and Board-level audiences. &nbsp; Strong project management skills and a track record of delivering results in complex, cross-functional environments. &nbsp; Proficiency in Excel and PowerPoint for financial modeling and executive communications. &nbsp; Ability to work independently and thrive in a fast-paced, high-growth environment.&nbsp; Strong problem-solving skills and the ability to structure and navigate ambiguous challenges. &nbsp; A genuine curiosity about technology, market trends, and the competitive landscape.&nbsp;#LI-CC1 This role offers a competitive compensation package that includes base salary and an annual bonus. The expected On-Target Earnings (OTE)—which includes both base salary and bonus—range from $210k to $255k annually, with actual earnings dependent on performance against targets. Actual base pay will depend on a variety of factors such as education, skills, experience, and location. This pay range is subject to change and may be modified in the future. What We Offer:&nbsp; Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.&nbsp; Comprehensive Medical/Dental/Vision insurance for you and eligible dependents HMO, PPO’s or a PPO with a HDHP (including HSA, which Ooma helps fund)&nbsp; Employer Paid Income Protection Benefits (Basic Life and AD&amp;D, Short- and Long-term disability) FSA Healthcare &amp; Dependent Care Commuter Benefits Voluntary Accident, Critical Illness, Hospital Indemnity and Legal 401(k), including employer match, and Roth Employee Stock Purchase Plan (ESPP) Paid Time off, Sick Time, as well as corporate holidays observed Employee Assistance Program Life Balance benefits with Travel Assistance Services and Identity Theft&nbsp; Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc. Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws.

Strategic Partnerships Director

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.&nbsp;About the Role:&nbsp; The VAR Account Manager will be responsible for managing and growing relationships with assigned Value-Added Reseller partners while driving revenue through the channel. This role focuses on partner enablement, pipeline development, and expanding adoption of Ooma solutions within partner customer bases. You will serve as the primary point of contact for your partners, helping them successfully position, sell, implement, and support Ooma’s portfolio of communications solutions. This is a high-impact role that requires a strong mix of relationship management, strategic thinking, and channel sales execution. The ideal candidate has experience working within telecom, VoIP, SaaS, or IT channel ecosystems and a proven track record of delivering revenue growth through reseller partnerships. What You’ll Do:&nbsp; Build and maintain strong relationships with assigned VAR partners to drive consistent revenue growth through the channel &nbsp; Serve as the primary partner contact, ensuring a high level of engagement, responsiveness, and overall partner satisfaction &nbsp; Develop joint business plans with key partners to expand pipeline and increase adoption of Ooma solutions &nbsp; Enable partners through product training, sales support, and education on Ooma’s communications platform &nbsp; Identify new opportunities within partner customer bases and collaborate with partners to advance deals through the sales cycle &nbsp; Maintain regular pipeline reviews and strategic account discussions with partners &nbsp; Advocate for partner needs internally and collaborate with cross-functional teams to deliver a best-in-class partner experience &nbsp; Maintain accurate pipeline visibility and revenue forecasting &nbsp; Execute a disciplined sales process to consistently achieve or exceed revenue targets &nbsp; Travel periodically to meet with partners and support partner-led sales initiatives and event Experience We’re Looking For:&nbsp; 5–8 years of quota-carrying B2B sales or channel account management experience in Telecom, VoIP, SaaS, Networking, or IT services &nbsp; Demonstrated success managing and growing VAR or reseller partner relationships &nbsp; Proven ability to drive revenue through partner-led sales models &nbsp; Strong understanding of channel sales strategy and partner engagement &nbsp; Experience managing pipeline and opportunity forecasting &nbsp; Excellent communication, presentation, and relationship-building skills &nbsp; Highly organized and self-motivated with the ability to manage multiple partner relationships simultaneously &nbsp; Strong problem-solving and analytical skills with a strategic approach to account growth &nbsp; Ability to collaborate effectively across sales, marketing, and partner support teams What We Offer:&nbsp; Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.&nbsp; Comprehensive Medical/Dental/Vision insurance for you and eligible dependents HMO, PPO’s or a PPO with a HDHP (including HSA, which Ooma helps fund)&nbsp; Employer Paid Income Protection Benefits (Basic Life and AD&amp;D, Short- and Long-term disability) FSA Healthcare &amp; Dependent Care Commuter Benefits Voluntary Accident, Critical Illness, Hospital Indemnity and Legal 401(k), including employer match, and Roth Employee Stock Purchase Plan (ESPP) Paid Time off, Sick Time, as well as corporate holidays observed Employee Assistance Program Life Balance benefits with Travel Assistance Services and Identity Theft&nbsp; Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws.The base salary range for candidates within the United States is listed below. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The base pay range is subject to change and may be modified in the future. Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs).United States Pay Range$100,000&mdash;$115,000 USD

VAR Account Manager

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.&nbsp;About the Role:&nbsp; The Billing Operations Specialist supports&nbsp;FluentStream’s&nbsp;Business Operations team by ensuring customers receive&nbsp;accurate,&nbsp;timely, and professional billing&nbsp;assistance. This role blends customer interaction, billing system accuracy, and operational coordination across multiple internal teams. In addition to direct customer support, the Billing Operations Specialist serves as a key partner to&nbsp;FluentStream’s&nbsp;Customer Account Managers by&nbsp;assisting&nbsp;with inquiries related to customer accounts, billing changes, and invoice‑related questions.&nbsp;The ideal candidate is detail‑oriented, comfortable managing a high volume of inquiries, and confident acting as the&nbsp;first line of defense when customers experience unexpected changes in their invoice totals, including tax updates, price adjustments, or usage‑based fluctuations.&nbsp;&nbsp; What You’ll Do:&nbsp; Handle incoming billing cases across phone, chat, and email, ensuring&nbsp;accurate&nbsp;documentation and&nbsp;timely&nbsp;routing or resolution. Serve as the first point of contact for customers seeking clarity on tax increases, price changes, or variations in monthly charges. Provide real‑time support for urgent billing issues, payment questions, and account‑status concerns while maintaining a professional, service‑oriented approach. Process billing structure updates, including invoice consolidation, PO changes, and recurring invoice modifications. Review and audit customer accounts to explain charges, proration, historical billing, and invoice fluctuations (e.g., tax jurisdiction changes, updated pricing, usage‑based billing). Update billing contacts, invoice recipients, and account communication preferences. Assist customers with billing portal access, payment method guidance, and wire/ACH instructions. Respond to general billing inquiries, including balances, due dates, invoice copies, and usage‑based charges (e.g., international calling, cloud‑storage fees). Manage hardware‑related requests, including processing new device orders, coordinating returns, and updating account records.&nbsp; Utilize AI in a variety of ways day to day to create efficiencies, assist with analysis, as well as connect data sets to customer behaviors.&nbsp; Experience We’re Looking For:&nbsp; 3-5 years of experience in billing operations, customer support, accounts receivable, or broader business operations Strong attention to detail and ability to interpret billing data. Excellent written and verbal communication skills. Ability to manage multiple cases in a CRM (Salesforce experience required). Comfortable working cross‑functionally with Finance, Support, and Operations. Problem‑solving mindset with a focus on accuracy, efficiency, and customer satisfaction.&nbsp; What We Offer:&nbsp; Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.&nbsp; Comprehensive Medical/Dental/Vision insurance for you and eligible dependents HMO, PPO’s or a PPO with a HDHP (including HSA, which Ooma helps fund)&nbsp; Employer Paid Income Protection Benefits (Basic Life and AD&amp;D, Short- and Long-term disability) FSA Healthcare &amp; Dependent Care Commuter Benefits Voluntary Accident, Critical Illness, Hospital Indemnity and Legal 401(k), including employer match, and Roth Employee Stock Purchase Plan (ESPP) Paid Time off, Sick Time, as well as corporate holidays observed Employee Assistance Program Life Balance benefits with Travel Assistance Services and Identity Theft&nbsp; Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws. &nbsp;The base salary range for candidates within the United States is listed below. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The base pay range is subject to change and may be modified in the future. Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs).United States Pay Range$62,000&mdash;$82,000 USD

Billing Operations Specialist, FluentStream

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.&nbsp;About the Role:&nbsp; Are you a driven, high-energy sales professional who thrives in a fast-paced, target-driven environment? Ooma, the industry leader in business communications and technology solutions, is looking for a Senior Account Executive to join our team and help expand our market presence. If you’re a passionate “hunter” with a knack for prospecting and closing new business, we want you on our team! This is your opportunity to take control of your own success by building relationships, securing new accounts, and driving revenue in an exciting, growth-oriented company. As an Account Executive, you’ll be directly responsible for growing our client base, engaging with small and mid-market business owners, and making a tangible impact on our company’s growth. What You’ll Do:&nbsp; Hunt for New Business: You’ll lead the charge in prospecting and generating your own leads by using a mix of outreach tactics—cold calling, door knocking, networking, and attending trade shows (25% travel required). Sell Ooma’s Award-Winning Products: You will sell Ooma’s comprehensive suite of business products and solutions to small and mid-market companies, bringing them cutting-edge, cost-effective communication tools. Own Your Sales Cycle: From prospecting to closing, you’ll take full ownership of your sales pipeline, managing each opportunity and ensuring consistent progress towards quota. Drive Success: Build and maintain a strong, healthy pipeline of qualified leads, ensuring that your sales goals are consistently met or exceeded. Present &amp; Demonstrate: Show prospects how Ooma can help them thrive with personalized product demos and pitches. Document and Track: Stay on top of your deals, activities, and pipeline using Salesforce to forecast and document your progress. Grow with Us: This role offers real opportunities for professional growth and advancement as you contribute to Ooma’s expansion. Continued Innovation: Use AI regularly to build lead lists with targeted verticals, email drip campaigns, etc.&nbsp; Experience We’re Looking For:&nbsp; 3-5 years of Sales Experience: Specifically in B2B sales, with a proven track record of consistently exceeding quotas in a competitive environment. Hunter Mentality: You have a passion for new business acquisition and enjoy the challenge of finding new leads, building relationships, and closing deals. Industry Experience: Background in technology, telecom, or similar industries is a plus, but a strong sales track record is what matters most. Sales Hustle: You are motivated, energetic, and have a relentless drive to succeed. You don’t wait for the phone to ring—you make it happen. Excellent Communication Skills: You excel at building rapport, delivering compelling presentations, and negotiating with decision-makers. Tech-Savvy: Familiarity with Salesforce or similar CRM systems to track and manage your leads, activities, and pipeline. Adaptable &amp; Resilient: You thrive in a changing environment, learn quickly, and remain determined in the face of challenges. Who You Are: Driven &amp; Energetic: You wake up every day ready to hit the ground running, motivated to crush your targets and build something great. Resilient: Setbacks don’t stop you—they push you to work harder, learn more, and refine your approach. Empathetic: You understand the needs of your prospects and know how to align your solutions to meet their specific business challenges. Strategic: You approach each month with a plan, knowing exactly how you will target, engage, and close key opportunities. Above all, you Choose to Succeed—with the energy, determination, and skills to make it happen. You are required to travel to industry events and trade shows across the US 1-2 times a month on average. The OTE for this position will vary depending on location. We're targeting an OTE of $108k - 118k OTE(base + commission) for this position. What We Offer:&nbsp; Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.&nbsp; Comprehensive Medical/Dental/Vision insurance for you and eligible dependents HMO, PPO’s or a PPO with a HDHP (including HSA, which Ooma helps fund)&nbsp; Employer Paid Income Protection Benefits (Basic Life and AD&amp;D, Short- and Long-term disability) FSA Healthcare &amp; Dependent Care Commuter Benefits Voluntary Accident, Critical Illness, Hospital Indemnity and Legal 401(k), including employer match, and Roth Employee Stock Purchase Plan (ESPP) Paid Time off, Sick Time, as well as corporate holidays observed Employee Assistance Program Life Balance benefits with Travel Assistance Services and Identity Theft&nbsp; Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws. &nbsp;The base salary range for candidates within the United States is listed below. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The base pay range is subject to change and may be modified in the future. Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs).United States Pay Range$108,000&mdash;$118,000 USD

Senior Account Executive, Events

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.&nbsp;About the Role:&nbsp; Are you a driven, high-energy sales professional who thrives in a fast-paced, target-driven environment? Ooma, the industry leader in business communications and technology solutions, is looking for an Account Executive to join our team and help expand our market presence. If you’re a passionate “hunter” with a knack for prospecting and closing new business, we want you on our team! This is your opportunity to take control of your own success by building relationships, securing new accounts, and driving revenue in an exciting, growth-oriented company. As an Account Executive, you’ll be directly responsible for growing our client base, engaging with small and mid-market business owners, and making a tangible impact on our company’s growth. What You’ll Do:&nbsp; Hunt for New Business: You’ll lead the charge in prospecting and generating your own leads by using a mix of outreach tactics—cold calling, door knocking, networking, and attending trade shows (25% travel required). Sell Ooma’s Award-Winning Products: You will sell Ooma’s comprehensive suite of business products and solutions to small and mid-market companies, bringing them cutting-edge, cost-effective communication tools. Own Your Sales Cycle: From prospecting to closing, you’ll take full ownership of your sales pipeline, managing each opportunity and ensuring consistent progress towards quota. Drive Success: Build and maintain a strong, healthy pipeline of qualified leads, ensuring that your sales goals are consistently met or exceeded. Present &amp; Demonstrate: Show prospects how Ooma can help them thrive with personalized product demos and pitches. Document and Track: Stay on top of your deals, activities, and pipeline using Salesforce to forecast and document your progress. Grow with Us: This role offers real opportunities for professional growth and advancement as you contribute to Ooma’s expansion. Continued Innovation: Use AI regularly to build lead lists with targeted verticals, email drip campaigns, etc.&nbsp; Experience We’re Looking For:&nbsp; 1-3 years of Sales Experience: Specifically in B2B sales, with a proven track record of consistently exceeding quotas in a competitive environment. Hunter Mentality: You have a passion for new business acquisition and enjoy the challenge of finding new leads, building relationships, and closing deals. Industry Experience: Background in technology, telecom, or similar industries is a plus, but a strong sales track record is what matters most. Sales Hustle: You are motivated, energetic, and have a relentless drive to succeed. You don’t wait for the phone to ring—you make it happen. Excellent Communication Skills: You excel at building rapport, delivering compelling presentations, and negotiating with decision-makers. Tech-Savvy: Familiarity with Salesforce or similar CRM systems to track and manage your leads, activities, and pipeline. Adaptable &amp; Resilient: You thrive in a changing environment, learn quickly, and remain determined in the face of challenges. Who You Are: Driven &amp; Energetic: You wake up every day ready to hit the ground running, motivated to crush your targets and build something great. Resilient: Setbacks don’t stop you—they push you to work harder, learn more, and refine your approach. Empathetic: You understand the needs of your prospects and know how to align your solutions to meet their specific business challenges. Strategic: You approach each month with a plan, knowing exactly how you will target, engage, and close key opportunities. Above all, you Choose to Succeed—with the energy, determination, and skills to make it happen. You are required to travel to industry events and trade shows across the US 1-2 times a month on average. What We Offer:&nbsp; Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.&nbsp; Comprehensive Medical/Dental/Vision insurance for you and eligible dependents HMO, PPO’s or a PPO with a HDHP (including HSA, which Ooma helps fund)&nbsp; Employer Paid Income Protection Benefits (Basic Life and AD&amp;D, Short- and Long-term disability) FSA Healthcare &amp; Dependent Care Commuter Benefits Voluntary Accident, Critical Illness, Hospital Indemnity and Legal 401(k), including employer match, and Roth Employee Stock Purchase Plan (ESPP) Flexible vacation time, sick time, paid company holidays&nbsp; Employee Assistance Program Life Balance benefits with Travel Assistance Services and Identity Theft&nbsp; Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc The OTE for this position will vary depending on location. We're targeting an OTE of $75-85k OTE(base + commission) for this position. Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws.The base salary range for candidates within the United States is listed below. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The base pay range is subject to change and may be modified in the future. Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs).United States Pay Range$75,000&mdash;$85,000 USD

Account Executive, Events

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.&nbsp;About the Role:&nbsp; We’re looking for a strategic and relationship-driven Key Account Manager to help grow Ooma’s presence across major retail and distribution partners. In this role, you’ll own and expand a portfolio of key accounts, building growth plans, strengthening partnerships, and driving unit sales performance.&nbsp; This is a high-impact position where you’ll collaborate cross-functionally, shape retail strategy, and play a critical role in expanding Ooma’s market footprint.&nbsp; What You’ll Do:&nbsp; Develop annual strategic account plans (reviewed quarterly) with clear sales and growth objectives. Identify growth opportunities based on marketing initiatives, product innovation, economic trends, and seasonality. Own and manage the full relationship with assigned key accounts. Serve as the primary point of contact and trusted advisor to retail partners.&nbsp; Lead business reviews, client meetings, and executive presentations. Forecast sales performance and provide regular reporting to the Head of Residential Sales. Manage marketing spend to maximize ROI and drive sell-through. Oversee product detail pages across e-commerce channels to ensure accuracy and strong performance. Partner with retailers to secure optimal shelf positioning and effective merchandising in brick-and-mortar locations. Represent Ooma at trade shows and industry events. Travel regularly to meet with key accounts and strengthen face-to-face partnerships.&nbsp; Experience We’re Looking For:&nbsp; 5+ years of experience in retail, distribution, consumer packaged goods (CPG), or consumer electronics. Proven success managing products across brick-and-mortar retail, e-commerce, or distribution channels. Experience in telecommunications, networking, or VoIP technology preferred. Strong relationship-building skills with the ability to influence and position products as strategic assets. Strategic mindset with the ability to translate insights into actionable growth plans. Excellent presentation, verbal, written, and listening communication skills. Highly organized and results-driven, with the ability to manage multiple priorities simultaneously. Self-starter who is comfortable with ambiguity and able to solve problems independently. Natural leadership presence with a positive, collaborative mindset. Proficiency in Microsoft Office (Excel, PowerPoint, etc.). Bachelor’s degree in Business or related field preferred, or equivalent professional experience.&nbsp; This role offers a competitive compensation package with a combination of base salary plus commission. The expected On-Target Earnings (OTE), which includes both base pay and commission, ranges from $140,000 CAD to $190,000 CAD annually, with actual earnings dependent on performance against targets. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The pay range is subject to change and may be modified in the future.&nbsp; What We Offer:&nbsp; Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.&nbsp; Comprehensive Medical/Dental/Vision insurance for you and eligible dependents&nbsp;&nbsp; GRSP including employer match Employee Stock Purchase Plan&nbsp; Unlimited paid time off as well as corporate holidays observed #LI-CC1 Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws. We may&nbsp;utilize&nbsp;AI-enabled tools during the hiring process,&nbsp;including for&nbsp;resume review, scheduling, and interview note-taking or transcription. These tools are used solely to support our hiring team; all employment decisions are made by human reviewers. Where interviews are recorded or transcribed, candidates will be notified in&nbsp;advance&nbsp;and their consent will be obtained.&nbsp;

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.&nbsp;About the Role:&nbsp; The Associate Network Operations Project Manager supports the planning, coordination, and execution of NetOps projects that align with key business&nbsp;objectives. This role is ideal for an early-career project manager who&nbsp;develops&nbsp;strong delivery skills and can contribute to technical initiatives through hands-on coordination, organization, and follow-through, with guidance from senior team members.&nbsp; The Associate NetOps Project Manager partners with the Project Manager Lead and cross-functional stakeholders to help ensure technology solutions are delivered on time and within scope. Projects may include technology rollouts, onboarding/offboarding activities, infrastructure updates, compliance efforts, and product releases.&nbsp; What You’ll Do: Support the end-to-end delivery of NetOps infrastructure and application projects, with guidance from senior project managers &nbsp; Assist in developing and maintaining project plans, including milestones, deliverables, and timelines&nbsp; Track project progress, identify risks, and escalate issues or blockers in a timely manner&nbsp; Coordinate with cross-functional stakeholders across Operations, Engineering, Support, and Product teams &nbsp; Help translate technical requirements and constraints into clear, actionable project tasks &nbsp; Partner with Engineering and Program Management to support requirement gathering and timeline development &nbsp; Maintain accurate and up-to-date project documentation in Jira, Confluence, or similar tools&nbsp; Facilitate team communication, meetings, and status updates to ensure alignment &nbsp; Contribute to continuous improvement of project processes and team workflows&nbsp; Develop new and innovative ways to utilize AI within the project management team Experience We’re Looking For:&nbsp; 2–5 years of experience in project coordination, project management, or a related technical role&nbsp; Exposure to technical or IT projects in a professional environment &nbsp; Basic understanding of enterprise technology environments or infrastructure concepts &nbsp; Bachelor’s degree or equivalent experience &nbsp; Familiarity with project management tools such as Jira, Confluence, or similar &nbsp; Ability to work off hours as needed during product releases and other critical projects Strong organizational skills and ability to manage multiple tasks simultaneously &nbsp; Effective written and verbal communication skills&nbsp; What We Offer:&nbsp; Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.&nbsp; Comprehensive Medical/Dental/Vision insurance for you and eligible dependents HMO, PPO’s or a PPO with a HDHP (including HSA, which Ooma helps fund)&nbsp; Employer Paid Income Protection Benefits (Basic Life and AD&amp;D, Short- and Long-term disability) FSA Healthcare &amp; Dependent Care Commuter Benefits Voluntary Accident, Critical Illness, Hospital Indemnity and Legal 401(k), including employer match, and Roth Employee Stock Purchase Plan (ESPP) Paid Time off, Sick Time, as well as corporate holidays observed Employee Assistance Program Life Balance benefits with Travel Assistance Services and Identity Theft&nbsp; Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws. &nbsp;The base salary range for candidates within the United States is listed below. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The base pay range is subject to change and may be modified in the future. Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs).United States Pay Range$84,000&mdash;$108,000 USD

Associate Network Operations Project Manager

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.&nbsp;&nbsp; Ooma is seeking a responsible Office Coordinator to join the team to help support the Vancouver, Canada office. What You’ll Do:&nbsp; Ensure the office is clean and safe, order weekly lunches, order office supplies, ensure mail is opened and distributed timely&nbsp; Renew annual business license Work with building property management regarding maintenance and anything related to ensuring the building is safe for employees Finance &amp; Accounting: Work with accounts receivable and accounts payable and ensure all invoices are scanned to AP and checks are sent in a timely manner. Generate purchase orders in Netsuite. Approve Invoices in Stream.&nbsp; Track company credit card receipts &nbsp; Recruiting Support: Work with recruiters and local hiring managers to set up onsite interviews and greet candidates&nbsp; Prep New Hire on-boarding: Work with HR to confirm when new hire/s starting and set up new hire workstation if onsite. Work with IT to ensure the IT checklist is completed by hiring manager and equipment Is ordered.&nbsp; New Hires: Greet new hire, secure room for New Hire Orientation and give a tour of the office on their first day&nbsp; Events and Meetings: Ensure guests planning to visit have a workstation and accommodations are set up. Set up meeting room for All Hands, team meetings, and company events, both on and offsite. &nbsp; Special projects: Assist with special projects, such as employee cubicle moves, facility updates, and other duties as assigned&nbsp; All other duties as assigned Experience We’re Looking For:&nbsp; 1+ years of experience in a receptionist/office management role required Must demonstrate the ability to “wear many hats” and jump in when needed Proficient in MS Office (Word, Excel, Powerpoint) Excellent organizational skills and follow-up Excellent communication skills, both verbal and written. Comfortable in using on-line meeting platforms such as zoom and MS Teams. Must be dependable and able to work independently Pleasant demeanor and able to work with many levels of employees&nbsp; *Hourly rate is $18-20/hour, depending on experience. &nbsp; **This is an onsite role: 20 hours/week, Monday – Friday, 9:30- 2pm PT (with flexibility to go to 4pm PT)The base salary range for candidates in located Canada is listed below. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The base pay range is subject to change and may be modified in the future. Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs).Canada Pay Range$18&mdash;$20 USD

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.&nbsp;About the Role:&nbsp; Our Network Engineers are forward-thinking problem solvers who stay ahead of modern technologies and industry trends. At Ooma, we use a diverse set of tools and platforms to build a highly available, resilient network that delivers a seamless experience to our customers. As a Senior Network Engineer on the Infrastructure Services team, you’ll play a key role in managing and evolving our production network. You’ll contribute across all layers of network infrastructure—helping to ensure performance, scalability, and reliability while partnering with teams across the organization.&nbsp; What You’ll Do:&nbsp; Ensure the stability, security, and performance of the production network through proactive monitoring and maintenance &nbsp; Troubleshoot and resolve network issues efficiently, minimizing impact to business-critical services &nbsp; Manage and maintain on-premises infrastructure, including switches, routers, firewalls, and load balancers &nbsp; Design, implement, and evolve scalable network architectures to support new initiatives and growth &nbsp; Monitor network performance, availability, and capacity, identifying and driving improvements &nbsp; Develop and implement automation to enhance operational efficiency, reliability, and scalability &nbsp; Design, test, and manage network security strategies (e.g., DDoS mitigation, failover, disaster recovery) &nbsp; Collaborate cross-functionally and mentor team members, sharing best practices and technical expertise &nbsp; Maintain accurate technical documentation and recommend improvements to optimize network performance and capacity Integrate AI capabilities into network operations to enhance monitoring, anomaly detection, and predictive maintenance, improving overall network reliability and performance Incorporate AI tools to assist with forecasting, scaling, traffic analysis and additional future proofing&nbsp; Experience We’re Looking For:&nbsp; 8+ years of networking experience is&nbsp;required, along with relevant certifications (e.g., CCNP, CCDP), including at least 5 years supporting enterprise-scale networks; a BS in Computer Science, Engineering, or a related field is preferred (equivalent experience may be considered).&nbsp; Strong expertise in routing and switching protocols (e.g., BGP, OSPF) and Layer 2 technologies (VLANs, STP, VRRP; VXLAN a plus) is essential.&nbsp; Hands-on experience configuring, deploying, and troubleshooting network infrastructure—including switches, routers, firewalls, and load balancers (e.g., F5, FortiADC)—is expected.&nbsp; Proficiency with network platforms such as Junos, Arista EOS, ScreenOS, or similar systems is critical to success in this role.&nbsp; Experience supporting production environments, including 24/7 operations and high-availability systems, is critical, along with the ability to remain calm and effective under pressure. Proven ability to design, implement, and optimize network solutions from concept through production &nbsp; Strong troubleshooting skills, including the use of Linux-based tools, monitoring systems, and performance analysis techniques &nbsp; Experience working in data center environments, with exposure to network monitoring, security, and DevOps/automation tools &nbsp; Collaborative, self-driven leader with strong communication skills and ownership mindset; able to mentor junior team members and thrive in fast-paced environments with a focus on customer impact #LI-CC1 What We Offer:&nbsp; Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.&nbsp; Comprehensive Medical/Dental/Vision insurance for you and eligible dependents HMO, PPO’s or a PPO with a HDHP (including HSA, which Ooma helps fund)&nbsp; Employer Paid Income Protection Benefits (Basic Life and AD&amp;D, Short- and Long-term disability) FSA Healthcare &amp; Dependent Care Commuter Benefits Voluntary Accident, Critical Illness, Hospital Indemnity and Legal 401(k), including employer match, and Roth Employee Stock Purchase Plan (ESPP) Paid Time off, Sick Time, as well as corporate holidays observed Employee Assistance Program Life Balance benefits with Travel Assistance Services and Identity Theft&nbsp; Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc. Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws. We may&nbsp;utilize&nbsp;AI-enabled tools during the hiring process,&nbsp;including for&nbsp;resume review, scheduling, and interview note-taking or transcription. These tools are used solely to support our hiring team; all employment decisions are made by human reviewers. Where interviews are recorded or transcribed, candidates will be notified in&nbsp;advance&nbsp;and their consent will be obtained.&nbsp;The base salary range for candidates within the United States is listed below. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The base pay range is subject to change and may be modified in the future. Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs).United States Pay Range$135,000&mdash;$165,000 USD

Senior Network Engineer

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.&nbsp;About the Role:&nbsp; Our Infrastructure Services team is responsible for ensuring that the infrastructure backing all production services is highly available, scalable, and operating optimally. The Principal Infrastructure Engineer is a senior technical leader who operates across both network and systems engineering, driving architecture, reliability, and automation. This role requires someone who can lead at a strategic level, collaborate across teams, and dive deep technically to solve complex problems in production environments.&nbsp; What You’ll Do:&nbsp; Design, build, and evolve infrastructure supporting production services across network and systems domains, ensuring high availability, performance, and scalability &nbsp; Drive improvements to reliability, redundancy, and overall service delivery across infrastructure environments &nbsp; Serve as a senior escalation point for complex production issues, troubleshooting and resolving critical incidents impacting service availability &nbsp; Lead by example through hands-on technical contribution and ownership of challenging infrastructure problems &nbsp; Oversee and optimize on-premises network infrastructure, including switching, routing, firewalls, and load balancing, while ensuring security and resilience &nbsp; Architect and manage Linux systems, virtualization platforms, and server infrastructure to support stable, high-performing environments &nbsp; Lead the development and adoption of automation across network and systems environments, implementing Infrastructure as Code (IaC) to standardize operations &nbsp; Reduce manual processes and improve consistency across deployments and operational workflows &nbsp; Partner with Engineering, Development, QA, and Application teams to support services and align infrastructure with business and application requirements &nbsp; Act as a technical bridge to drive successful delivery of cross-functional initiatives&nbsp; Establish and enforce infrastructure best practices and standards while mentoring team members and elevating overall technical capability &nbsp; Drive continuous improvement across infrastructure design, operations, and documentation&nbsp; Evaluate, design, and implement AI-assisted tooling to improve reliability, performance, and operational efficiency&nbsp; Foster the development, implementation, and progression of AI-based tools and software to streamline infrastructural tasks and expedite completion of projects and initiatives.&nbsp; Experience We’re Looking For:&nbsp; 12+ years of experience in infrastructure engineering, including deep expertise in network engineering (routing, switching, firewalls, load balancing) and systems engineering (Linux, virtualization, server hardware), along with a Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent practical experience may be considered)&nbsp; Proven experience supporting production environments in on-premises datacenters, with a strong focus on reliability and operational stability &nbsp; Strong hands-on expertise in Linux administration and performance optimization across complex environments &nbsp; Solid understanding of core networking protocols, including BGP, OSPF, and TCP/IP, is essential &nbsp; Demonstrated ability to troubleshoot issues across the full infrastructure stack, from hardware through network and systems layers &nbsp; Experience implementing automation and Infrastructure as Code using tools such as Terraform, Ansible, or similar is required &nbsp; Proficiency in scripting (Python, Bash, or equivalent) to support automation and operational efficiency &nbsp; Familiarity with network and systems automation frameworks and modern infrastructure practices &nbsp; Ability to operate both strategically and tactically, with a track record of owning and delivering large-scale infrastructure initiatives in fast-paced environments &nbsp; Strong collaboration skills, with the ability to work effectively across cross-functional teams and communicate complex technical concepts &nbsp; Experience with containerization and orchestration technologies such as Kubernetes and Docker is strongly preferred &nbsp; Familiarity with hybrid or cloud environments (AWS, GCP, Azure) would be valuable &nbsp; Exposure to monitoring, observability, and capacity planning tools and practices is a plus &nbsp; Background in high availability, disaster recovery, and failover design is considered an advantage #LI-CC1 What We Offer:&nbsp; Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.&nbsp; Comprehensive Medical/Dental/Vision insurance for you and eligible dependents HMO, PPO’s or a PPO with a HDHP (including HSA, which Ooma helps fund)&nbsp; Employer Paid Income Protection Benefits (Basic Life and AD&amp;D, Short- and Long-term disability) FSA Healthcare &amp; Dependent Care Commuter Benefits Voluntary Accident, Critical Illness, Hospital Indemnity and Legal 401(k), including employer match, and Roth Employee Stock Purchase Plan (ESPP) Paid Time off, Sick Time, as well as corporate holidays observed Employee Assistance Program Life Balance benefits with Travel Assistance Services and Identity Theft&nbsp; Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc.&nbsp; &nbsp; Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws. We may&nbsp;utilize&nbsp;AI-enabled tools during the hiring process,&nbsp;including for&nbsp;resume review, scheduling, and interview note-taking or transcription. These tools are used solely to support our hiring team; all employment decisions are made by human reviewers. Where interviews are recorded or transcribed, candidates will be notified in&nbsp;advance&nbsp;and their consent will be obtained.&nbsp; &nbsp;The base salary range for candidates within the United States is listed below. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The base pay range is subject to change and may be modified in the future. Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs).United States Pay Range$125,000&mdash;$195,000 USD

Principal Infrastructure Engineer

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.&nbsp;About the Role:&nbsp; The Senior Level 4 Support Engineer at Ooma partners closely with software development, product management, and engineering teams to solve complex customer challenges and improve product quality. This role goes beyond traditional support—owning issues end-to-end, contributing to product validation efforts, and helping shape future features through hands-on testing and feedback.&nbsp; You’ll&nbsp;play a key role in bridging real-world customer environments with internal development by troubleshooting advanced issues,&nbsp;participating&nbsp;in proof-of-concept work, and ensuring solutions are practical, scalable, and reliable. This position blends deep technical support&nbsp;expertise&nbsp;with systems integration and product insight.&nbsp; What You’ll Do:&nbsp; Debug and resolve complex field issues, driving them through to&nbsp;timely&nbsp;resolution&nbsp; Perform hands-on, day-to-day troubleshooting across voice, fax, fire alarm signaling, and remote programming workflows in production environments &nbsp; Partner with engineering teams to identify product deficiencies and develop effective solutions&nbsp; Provide clear, actionable feedback to improve product quality and reliability Review and validate test setups to ensure alignment with customer environments and real-world use cases&nbsp; Execute testing, system integration, and Level 4 support for escalated customer issues &nbsp; Collaborate cross-functional to support the development of new features and bug fixes. Analyze system behavior and test results to ensure solutions meet customer and field requirements Leverage AI tools to improve support productivity, streamline workflows, and reduce resolution times&nbsp; Experience We’re Looking For:&nbsp; 8+ years of experience working with VoIP, modems, alarm systems, and related technologies&nbsp; Strong expertise in VoIP protocols and advanced diagnostics, including SIP traces, PCAP analysis, and signaling logs&nbsp; Hands-on experience with alarm signaling formats such as SIA8, SIA 20, Contact ID, SK 4/2, BFSK 14 and BFSK 23 Familiarity with Modem over IP technologies, including Voice Band Data and Modem Relay &nbsp; Proven background in system integration across voice systems, modem technologies, and fire alarm platforms &nbsp; Experience using scripting or automation to streamline workflows and repetitive tasks &nbsp; Ability to navigate evolving priorities and adapt to changing customer and technical needs &nbsp; Clear communicator with strong collaboration, organization, and problem-solving skills&nbsp; What We Offer:&nbsp; Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.&nbsp; Comprehensive Medical/Dental/Vision insurance for you and eligible dependents HMO, PPO’s or a PPO with a HDHP (including HSA, which Ooma helps fund)&nbsp; Employer Paid Income Protection Benefits (Basic Life and AD&amp;D, Short- and Long-term disability) FSA Healthcare &amp; Dependent Care Commuter Benefits Voluntary Accident, Critical Illness, Hospital Indemnity and Legal 401(k), including employer match, and Roth Employee Stock Purchase Plan (ESPP) Paid Time off, Sick Time, as well as corporate holidays observed Employee Assistance Program Life Balance benefits with Travel Assistance Services and Identity Theft&nbsp; Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws. &nbsp;The base salary range for candidates within the San Francisco Bay Area is listed below. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The base pay range is subject to change and may be modified in the future. Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs).California Pay Range$104,500&mdash;$135,000 USD

Senior Support Engineer Tier 4

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.&nbsp;About the Role:&nbsp; As Regulatory &amp; Corporate Counsel at Ooma, you will provide legal guidance and support across a broad range of corporate matters, with a primary focus on regulatory compliance, privacy, consumer protection, and emerging technology issues, including artificial intelligence. This role requires strong expertise in data privacy, AI governance, regulatory analysis, and complex commercial transactions. You will partner closely with teams across the organization to navigate evolving legal requirements, manage risk, and develop practical solutions that support innovation and business growth. This position reports directly to the Chief Legal Officer. **While candidates based in the San Francisco Bay Area are preferred, we will also consider qualified remote candidates residing in California. &nbsp; What You’ll Do:&nbsp; Lead U.S. and international data privacy and consumer protection compliance initiatives, including GDPR, CPRA, HIPAA, COPPA, and PIPEDA compliance, and oversee the company's privacy policies and related governance programs.&nbsp; Assess legal, regulatory, and operational risks associated with AI-enabled products and services, including data governance, confidentiality, intellectual property ownership, and emerging AI regulatory frameworks.&nbsp; Partner with cross-functional teams to analyze complex legal and regulatory issues, provide practical guidance, and support business initiatives in compliance with applicable laws and regulations.&nbsp; Support compliance efforts related to EU and member-state privacy, cybersecurity, and data protection requirements.&nbsp; Help advance legal department AI initiatives by identifying and leveraging AI tools for legal drafting, contract review, regulatory compliance, and workflow automation, while helping develop and maintain responsible AI use guidelines.&nbsp; Contribute within a generalist legal team structure by reviewing, drafting, negotiating, and advising on complex commercial agreements and other corporate matters as needed.&nbsp; Experience We’re Looking For:&nbsp; JD degree and active California Bar membership required, along with 5+ years of legal experience, including in-house experience and at least 3 years at a major law firm.&nbsp; Demonstrated ability to interpret complex and evolving legal and regulatory requirements and translate them into clear, practical, and actionable business guidance.&nbsp; Strong knowledge of international, federal, and state privacy laws, including GDPR, CPRA, COPPA, and PIPEDA.&nbsp; Experience analyzing and advising on complex regulatory frameworks, including those administered by the FCC, FTC, and HIPAA, and developing effective compliance programs and policies.&nbsp; Experience supporting businesses operating in regulated industries is strongly preferred.&nbsp; Excellent written and verbal communication skills, including strong drafting, negotiation, and stakeholder management capabilities.&nbsp; Strong analytical, problem-solving, and interpersonal skills, with the ability to exercise sound judgment in situations involving ambiguity or incomplete information.&nbsp; Highly organized, self-motivated, and able to manage multiple priorities and projects independently while meeting deadlines in a fast-paced environment.&nbsp; What We Offer:&nbsp; Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.&nbsp; Comprehensive Medical/Dental/Vision insurance for you and eligible dependents HMO, PPO’s or a PPO with a HDHP (including HSA, which Ooma helps fund)&nbsp; Employer Paid Income Protection Benefits (Basic Life and AD&amp;D, Short- and Long-term disability) FSA Healthcare &amp; Dependent Care Commuter Benefits Voluntary Accident, Critical Illness, Hospital Indemnity and Legal 401(k), including employer match, and Roth Employee Stock Purchase Plan (ESPP) Paid Time off, Sick Time, as well as corporate holidays observed Employee Assistance Program Life Balance benefits with Travel Assistance Services and Identity Theft&nbsp; Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc. #LI-CC1 Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws. We may&nbsp;utilize&nbsp;AI-enabled tools during the hiring process,&nbsp;including for&nbsp;resume review, scheduling, and interview note-taking or transcription. These tools are used solely to support our hiring team; all employment decisions are made by human reviewers. Where interviews are recorded or transcribed, candidates will be notified in&nbsp;advance&nbsp;and their consent will be obtained.&nbsp; The base salary range for candidates within the San Francisco Bay Area is listed below. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The base pay range is subject to change and may be modified in the future. Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs).California Pay Range$175,000&mdash;$240,000 USD

Regulatory and Corporate Counsel

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.&nbsp;We are seeking a motivated and detail-oriented Test Technician to join our team on a temporary basis. This position offers an excellent opportunity to work hands-on with telecommunication products in a fast-paced manufacturing environment while supporting engineering and production teams.&nbsp; Key Responsibilities Assist Engineering with prototype development and testing activities. Diagnose, troubleshoot, and repair prototype units and returned products. Perform product testing and accurately record test results. Analyze testing data to verify compliance with quality and performance standards. Organize, maintain, and track laboratory equipment, tools, and test assets. Use test results to identify opportunities for product and process improvements. Train and support test operators on testing procedures and equipment. Assist in maintaining and supporting production test stations. Follow established testing procedures and documentation requirements. Education &amp; Experience A minimum of an Associate's Degree in electronics or a related field, or equivalent military training and experience in electronic technology. Required Skills &amp; Qualifications Strong troubleshooting and problem-solving abilities. Ability to read and interpret electronic schematics, wiring diagrams, and assembly drawings. Working knowledge of digital electronics, including microprocessors, logic gates, multiplexers, and decoders. Familiarity with analog circuitry, including operational amplifiers, filters, discrete MOSFETs, and power regulation circuits. Basic networking knowledge. Proficiency with Microsoft Office applications, particularly Excel. Strong computer and data entry skills. Effective verbal and written communication skills with the ability to work collaboratively in a team environment. Ability to follow written and verbal instructions accurately. Self-motivated with the ability to complete tasks independently and within established time standards. Demonstrated reliability, initiative, accountability, and strong attendance record. Commitment to maintaining a clean, safe, and organized work area. Physical Requirements Ability to lift and carry up to 25 pounds. Ability to work in a fast-paced manufacturing environment. This position is onsite Monday - Friday in our Newark, CA office (relocation is not supported) This is a temporary position intended to support current operational needs. Based on individual performance, business requirements, and organizational growth, there may be an opportunity for this role to transition into a full-time position in the future. &nbsp; Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws. We may&nbsp;utilize&nbsp;AI-enabled tools during the hiring process,&nbsp;including for&nbsp;resume review, scheduling, and interview note-taking or transcription. These tools are used solely to support our hiring team; all employment decisions are made by human reviewers. Where interviews are recorded or transcribed, candidates will be notified in&nbsp;advance&nbsp;and their consent will be obtained.&nbsp;The base salary range for candidates within the San Francisco Bay Area is listed below. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The base pay range is subject to change and may be modified in the future. Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs).California Pay Range$25&mdash;$32 USD

Test Technician (Temp)

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.&nbsp;About the Role:&nbsp; The Senior Escalation Engineer at Ooma partners closely with software development, product management, and engineering teams to solve complex customer challenges and improve product quality. This role goes beyond traditional support—owning issues end-to-end, contributing to product validation efforts, and helping shape future features through hands-on testing and feedback.&nbsp; You’ll&nbsp;play a key role in bridging real-world customer environments with internal development by troubleshooting advanced issues,&nbsp;participating&nbsp;in proof-of-concept work, and ensuring solutions are practical, scalable, and reliable. This position blends deep technical support&nbsp;expertise&nbsp;with systems integration and product insight.&nbsp; What You’ll Do:&nbsp; Debug and resolve complex field issues, driving them through to&nbsp;timely&nbsp;resolution&nbsp; Perform hands-on, day-to-day troubleshooting across voice, fax, fire alarm signaling, and remote programming workflows in production environments &nbsp; Partner with engineering teams to identify product deficiencies and develop effective solutions&nbsp; Provide clear, actionable feedback to improve product quality and reliability Review and validate test setups to ensure alignment with customer environments and real-world use cases&nbsp; Execute testing, system integration, and Level 4 support for escalated customer issues &nbsp; Collaborate cross-functional to support the development of new features and bug fixes. Analyze system behavior and test results to ensure solutions meet customer and field requirements Leverage AI tools to improve support productivity, streamline workflows, and reduce resolution times&nbsp; Experience We’re Looking For:&nbsp; 8+ years of experience working with VoIP, modems, alarm systems, and related technologies&nbsp; Strong expertise in VoIP protocols and advanced diagnostics, including SIP traces, PCAP analysis, and signaling logs&nbsp; Hands-on experience with alarm signaling formats such as SIA8, SIA 20, Contact ID, SK 4/2, BFSK 14 and BFSK 23 Familiarity with Modem over IP technologies, including Voice Band Data and Modem Relay &nbsp; Proven background in system integration across voice systems, modem technologies, and fire alarm platforms &nbsp; Experience using scripting or automation to streamline workflows and repetitive tasks &nbsp; Ability to navigate evolving priorities and adapt to changing customer and technical needs &nbsp; Clear communicator with strong collaboration, organization, and problem-solving skills&nbsp; What We Offer:&nbsp; Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.&nbsp; Comprehensive Medical/Dental/Vision insurance for you and eligible dependents HMO, PPO’s or a PPO with a HDHP (including HSA, which Ooma helps fund)&nbsp; Employer Paid Income Protection Benefits (Basic Life and AD&amp;D, Short- and Long-term disability) FSA Healthcare &amp; Dependent Care Commuter Benefits Voluntary Accident, Critical Illness, Hospital Indemnity and Legal 401(k), including employer match, and Roth Employee Stock Purchase Plan (ESPP) Paid Time off, Sick Time, as well as corporate holidays observed Employee Assistance Program Life Balance benefits with Travel Assistance Services and Identity Theft&nbsp; Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws. &nbsp;The base salary range for candidates within the San Francisco Bay Area is listed below. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The base pay range is subject to change and may be modified in the future. Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs).California Pay Range$104,500&mdash;$135,000 USD

Senior Escalation Engineer

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.&nbsp;Senior Solutions Engineer - Ooma AirDial About the Role:&nbsp; This role supports Ooma resellers pre-sale and through implementation for strategic AirDial POTS line replacement opportunities. Core responsibilities include technical solution design, compliance, and sales support.&nbsp; What You’ll Do:&nbsp; Serve as subject matter expert on POTS line replacement, including deep knowledge of competitor products and features. Engage directly with code enforcement and AHJs on behalf of resellers to remediate compliance issues for life-safety AirDial deployments; conduct on-site demonstrations as needed to gain jurisdictional approval. Respond to customer cyber and risk assessment evaluations specific to AirDial deployments. Own proof-of-concept(PoC) deployments for strategic reseller opportunities. Lead technical sections of RFP responses for AirDial opportunities. Translate reseller requirements into formal product requests and maintain AirDial documentation for implementation and support teams. Develop and deliver AirDial technical training and demos for resellers, partners, and internal teams. Collaborate with product and marketing teams to create market-specific content that differentiates AirDial. Utilizing AI to find new and innovative ways to streamline processes and automation.&nbsp; Experience We’re Looking For:&nbsp; 3+ years’ experience with communication systems supporting life-safety functions (fire alarm panels, elevators, areas of refuge, “red” phones). 3+ years hands-on installation and support of analog POTS and POTS line replacement solutions, including packet-based systems for life-safety communications. 2+ years of customer-facing IP network and VoIP advanced support in a cloud-based service provider environment. Direct experience responding to end-customer cyber and risk assessments. Direct experience with code compliance and enforcement at state, county, and municipal levels for fire-life-safety and elevator/lift communications. Strong telephony installation and low-voltage wiring skills (discovery, testing, termination, cable management). Working knowledge of fire panels, call boxes, and elevator controllers, including protocols and analog telephone interconnection. Detailed knowledge of fire-life safety compliance at NFPA, state, and local levels. Ability to work flexible hours and travel to customer sites in North America on short notice. Excellent written and oral communication skills, including ability to convey technical concepts to non-technical audiences. Self-starter requiring minimal day-to-day oversight. Bachelor’s degree from an ABET-accredited institution in a technical discipline preferred; AA degree with relevant experience considered. The base salary range for candidates within the United States is listed below. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The base pay range is subject to change and may be modified in the future. Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs).United States Pay Range$135,000&mdash;$185,000 USD

Senior Solutions Engineer - AirDial

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.&nbsp;About the Role:&nbsp; We're looking for a highly motivated, relationship-driven Key Account Manager to drive growth for Ooma's Residential business across Canada. This role is responsible for expanding sales of Ooma's residential product portfolio, including the Ooma Telo family of products, through both new and existing retail partnerships.&nbsp; The ideal candidate brings a strong background in consumer electronics retail sales and key account management, with experience growing strategic retail partnerships, expanding distribution, and driving sales performance across omnichannel retail environments. Success in this role requires a combination of business development, relationship management, and retail execution, including promotions, forecasting, inventory management, and sales growth initiatives.&nbsp; This position supports Canadian retail accounts and requires candidates to be based in Canada. Applications from candidates located outside Canada will not be considered.&nbsp; What You’ll Do:&nbsp; Identify, prospect, and secure new retail opportunities while growing Ooma's Residential product portfolio, including the Ooma Telo family of products, across Canada.&nbsp; Build and maintain strategic relationships with retail buyers, category managers, merchandising teams, and channel decision-makers across national, regional, specialty, and independent retailers.&nbsp; Develop and execute account and channel growth strategies to expand distribution, increase market share, and drive revenue across both brick-and-mortar and eCommerce channels.&nbsp; Own the sales process from initial outreach and account development through onboarding, product launch, and ongoing account growth.&nbsp; Create annual business plans, conduct business reviews, and deliver executive-level presentations to retail partners.&nbsp; Collaborate with retailers to develop and execute advertising, promotional, merchandising, pricing, and marketing programs that drive consumer awareness and sell-through.&nbsp; Develop sales forecasts and demand plans, while partnering with Operations and Supply Chain teams to manage inventory, replenishment, and product availability.&nbsp; Manage co-op marketing investments and promotional programs to maximize ROI and accelerate sales performance.&nbsp; Partner cross-functionally with Marketing, Product, Operations, and Supply Chain teams to support retail initiatives, product launches, and channel growth.&nbsp; Represent Ooma at industry events, trade shows, and customer meetings while identifying new opportunities to expand Ooma's retail presence.&nbsp; Leverage AI-driven insights, where applicable, to improve account outcomes, including identifying target opportunities,&nbsp;optimizing&nbsp;engagement strategies, and synthesizing learnings across accounts.&nbsp; Experience We’re Looking For:&nbsp; 5+ years of experience selling physical products through retail and distribution channels, with strong preference given to candidates from consumer electronics, connected devices, networking hardware, smart home, or related technology product categories. Candidates should have a deep understanding of retail buying cycles, channel strategy, merchandising, and account development within retail environments.&nbsp; Proven track record of opening new retail accounts, building relationships from scratch, and driving revenue growth through new customer acquisition. &nbsp; Established relationships with Canadian retailers, distributors, buyers, category managers, and merchandising teams, including experience working beyond traditional big-box retailers. &nbsp; Experience managing both brick-and-mortar and e-commerce sales channels, including product launches, promotions, merchandising, and online product optimization. &nbsp; Demonstrated success developing and executing strategic account plans, negotiating agreements, and growing market share within retail environments. &nbsp; Strong hunter mentality with the ability to prospect, network, and identify new business opportunities independently. &nbsp; Excellent relationship-building, presentation, and negotiation skills, with the ability to engage stakeholders at all levels of a retail organization. &nbsp; Highly organized, self-motivated, and comfortable managing multiple priorities while operating with a high degree of autonomy. &nbsp; Willingness and ability to travel throughout Canada and periodically within the United States to support customer relationships, business development efforts, and industry events.&nbsp; This role offers a competitive compensation package with a combination of base salary plus commission. The expected On-Target Earnings (OTE), which includes both base pay and commission, ranges from $140,000 CAD to $190,000 CAD annually, with actual earnings dependent on performance against targets. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The pay range is subject to change and may be modified in the future.&nbsp; What We Offer:&nbsp; Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.&nbsp; Comprehensive Medical/Dental/Vision insurance for you and eligible dependents&nbsp;&nbsp; GRSP including employer match Employee Stock Purchase Plan&nbsp; Unlimited paid time off as well as corporate holidays observed #LI-CC1 Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws. We may&nbsp;utilize&nbsp;AI-enabled tools during the hiring process,&nbsp;including for&nbsp;resume review, scheduling, and interview note-taking or transcription. These tools are used solely to support our hiring team; all employment decisions are made by human reviewers. Where interviews are recorded or transcribed, candidates will be notified in&nbsp;advance&nbsp;and their consent will be obtained.&nbsp;

Key Account Manager, Retail Sales (Residential)

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.&nbsp;About the Role:&nbsp; Ooma is seeking a motivated and detail-oriented Software Quality Assurance Engineer to join our SQA team.&nbsp;In this role, you will help ensure the quality, reliability, and performance of Ooma's products and services through comprehensive testing, validation, and collaboration with cross-functional engineering teams.&nbsp; You will play a key role in defining test strategies, developing test plans,&nbsp;building&nbsp;and&nbsp;maintaining&nbsp;lab environments, tracking defects, and delivering quality insights to stakeholders. This position offers the opportunity to work with modern test automation tools, including AI-assisted testing technologies. &nbsp; What You’ll Do:&nbsp; Design, develop, and execute test plans and test cases to&nbsp;validate&nbsp;product functionality, performance, and customer use cases. Define test strategies and provide clear project status, risk assessments, and schedule updates to management. Build, configure, and maintain lab environments to validate a variety of product configurations and solutions. Collaborate with engineering, automation, and performance teams to improve test coverage and efficiency. Leverage test automation and AI-assisted testing tools to enhance quality and productivity. Identify, document, track, and drive resolution of defects throughout the development lifecycle. Prepare test reports and communicate quality results to project stakeholders.&nbsp; Experience We’re Looking For:&nbsp; 5+ years of professional experience, including a minimum of 2 years testing VoIP, networking, and application-based solutions in an engineering environment. A BS in Electrical Engineering, Computer Science/Computer Engineering, or a related technical field is preferred; equivalent experience and&nbsp;demonstrated&nbsp;expertise&nbsp;are acceptable. Experience developing and executing automated tests. Familiarity with generative AI and AI-assisted development or testing tools. Experience working in Linux environments; basic Linux administration skills are a plus. Experience testing iOS and Android applications is desirable. Ability to install, configure, and maintain test lab environments. Proven ability to create clear, organized, and comprehensive test plans, test cases, and test scripts. Experience with customer support or troubleshooting technical solutions is a plus. Familiarity with database administration and management is desirable. Strong written and verbal communication skills. Ability to manage multiple projects and priorities in a fast-paced environment. Self-motivated, detail-oriented team player with a strong work ethic and collaborative mindset. #LI-OP1 What We Offer:&nbsp; Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.&nbsp; Comprehensive Medical/Dental/Vision insurance for you and eligible dependents HMO, PPO’s or a PPO with a HDHP (including HSA, which Ooma helps fund)&nbsp; Employer Paid Income Protection Benefits (Basic Life and AD&amp;D, Short- and Long-term disability) FSA Healthcare &amp; Dependent Care Commuter Benefits Voluntary Accident, Critical Illness, Hospital Indemnity and Legal 401(k), including employer match, and Roth Employee Stock Purchase Plan (ESPP) Paid Time off, Sick Time, as well as corporate holidays observed Employee Assistance Program Life Balance benefits with Travel Assistance Services and Identity Theft&nbsp; Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws. &nbsp;The base salary range for candidates within the San Francisco Bay Area is listed below. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The base pay range is subject to change and may be modified in the future. Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs).California Pay Range$123,000&mdash;$135,000 USD

Software QA Engineer

<div class="content-intro">Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.&nbsp;</div>About the Role:&nbsp;
Ooma provides consumer and business communication solutions that deliver affordable calling services across the U.S. and Canada. The Customer&nbsp;Support Rep&nbsp;role is a technical support position within a high-volume, fast-paced VoIP contact center.&nbsp;
In this role, you will handle customer cases involving advanced and complex hardware and software issues while delivering a best-in-class customer experience. Responsibilities span all aspects of day-to-day support operations, including handling inbound calls, following up on open support tickets, and communicating with customers across multiple channels. Customer interactions occur via phone, email, and chat.&nbsp;
What You’ll Do:&nbsp;
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Deliver a best-in-class customer experience while effectively addressing customer needs </li>
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<li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Go the extra mile to follow up with customers, ensuring timely issue resolution and customer satisfaction </li>
<li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Diagnose network, router, and connectivity issues to improve call Quality of Service </li>
<li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Troubleshoot VoIP issues using CRM tools and log analysis </li>
<li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Monitor telecommunications services, including carriers and telephony servers </li>
<li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Perform root cause analysis on new issues and provide detailed findings to engineering teams </li>
<li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Keep customers informed with regular updates on open issues and resolution confirmations </li>
<li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Apply expert knowledge of Ooma’s services, VoIP technology, and networking hardware/software </li>
<li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Identify bugs or potential service impairments based on call trends and customer feedback </li>
<li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Test newly fixed bugs prior to deployment by the engineering team </li>
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</ul>
Experience We’re Looking For:<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="13" data-aria-level="1">Strong customer-focused mindset </li>
<li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="13" data-aria-level="1">Ability to thrive in a demanding, fast-paced, team-oriented environment </li>
<li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="13" data-aria-level="1">Experience supporting complex products for a customer-centric organization </li>
<li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="13" data-aria-level="1">Excellent communication skills with the ability to empathize with executives, customers, and engineers </li>
<li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="13" data-aria-level="1">VoIP technology experience preferred but not required </li>
<li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="13" data-aria-level="1">Telecommunications and/or networking experience preferred but not required </li>
<li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="13" data-aria-level="1">Experience collaborating closely with technical teams to drive product improvements based on customer feedback </li>
<li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="13" data-aria-level="1">Networking, IT, or telecommunications certifications are a plus </li>
<li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="13" data-aria-level="1">Highly organized and results-oriented </li>
<li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="13" data-aria-level="1">Excellent punctuality and attendance are required </li>
<li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="13" data-aria-level="1">Familiarity with CRM Software Freshdesk is a plus </li>
<li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="13" data-aria-level="1">Spanish language skills are a plus&nbsp;</li>
</ul>
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*********This is an in-office position requiring on-site presence five days per week. We require someone to work Monday, Friday and Saturday's as well as 2 other days during the week at our Boca Raton, FL location.*********&nbsp;
Compensation for this role is $22/hr
What We Offer:&nbsp;
</div>
<div class="OutlineElement Ltr SCXW231562398 BCX0">
Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.&nbsp;
</div>
<div class="SCXW231562398 BCX0">
<div class="ListContainerWrapper SCXW231562398 BCX0">
<ul>
<li data-stringify-indent="0" data-stringify-border="0">Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
<ul class="p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested" data-stringify-type="unordered-list" data-list-tree="true" data-indent="1" data-border="0">
<li data-stringify-indent="1" data-stringify-border="0">HMO, PPO’s or a PPO with a HDHP (including HSA, which Ooma helps fund)&nbsp;</li>
</ul>
</li>
<li data-stringify-indent="0" data-stringify-border="0">Employer Paid Income Protection Benefits (Basic Life and AD&amp;D, Short- and Long-term disability)</li>
<li data-stringify-indent="0" data-stringify-border="0">FSA Healthcare &amp; Dependent Care</li>
<li data-stringify-indent="0" data-stringify-border="0">Commuter Benefits</li>
<li data-stringify-indent="0" data-stringify-border="0">Voluntary Accident, Critical Illness, Hospital Indemnity and Legal</li>
<li data-stringify-indent="0" data-stringify-border="0">401(k), including employer match, and Roth</li>
<li data-stringify-indent="0" data-stringify-border="0">Employee Stock Purchase Plan (ESPP)</li>
<li data-stringify-indent="0" data-stringify-border="0">Paid Time off, Sick Time, as well as corporate holidays observed</li>
<li data-stringify-indent="0" data-stringify-border="0">Employee Assistance Program</li>
<li data-stringify-indent="0" data-stringify-border="0">Life Balance benefits with Travel Assistance Services and Identity Theft&nbsp;</li>
<li data-stringify-indent="0" data-stringify-border="0">Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc #OP-1</li>
</ul>
</div>
</div>
Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws.<div class="content-pay-transparency"><div class="pay-input"><div class="description">The base salary range for candidates within the United States is listed below. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The base pay range is subject to change and may be modified in the future. Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs).</div><div class="title">United States Pay Range</div><div class="pay-range">$22&mdash;$22 USD</div></div></div>

<div class="content-intro">Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.&nbsp;</div>About the Role:&nbsp;
The Customer Account Manager is an entry-to-associate-level role responsible for managing a high-volume portfolio of small-to-mid-sized business customers. Working with growing independence, you will execute renewals, support at-risk save motions, respond to customer needs, and help customers get reliable value from their FluentStream solutions. This role is designed for someone building foundational skills in account management and customer success within the telecom industry.&nbsp;
What You’ll Do:&nbsp;
<ul>
<li>Portfolio Management – Own a high-volume portfolio of smaller business accounts, serving as the primary point of contact for day-to-day account needs and inquiries.</li>
<li>Renewal Execution – Prepare and present renewal quotes, respond to customer questions, and route agreements through DocuSign and the appropriate approval workflows.</li>
<li>At-Risk Management – Identify, document, and escalate at-risk accounts in Salesforce, coordinating with internal teams to execute save motions and address churn risks promptly.</li>
<li>Reactive Support – Respond to inbound customer concerns, account changes, and service-related issues in a timely manner, partnering with Support to drive resolution.</li>
<li>Customer Communication –&nbsp;Maintain regular, consistent contact with customers—reinforcing the value of their FluentStream services, addressing concerns, and keeping them informed and confident.</li>
<li>Customer Education –&nbsp;Guide customers on product best practices and feature adoption, helping them use their solutions more effectively and reduce reliance on reactive support.</li>
<li>Salesforce Hygiene – Maintain accurate, up-to-date records of customer interactions, account health, renewal activity, and pipeline data—ensuring information is current and accessible to the broader team.</li>
<li>Internal Coordination – Partner with Support, Sales, and Growth teams to ensure customers receive timely assistance and a seamless experience.</li>
<li>Upsell Identification – Flag potential upsell or expansion opportunities and coordinate with the appropriate internal team to support customer growth.</li>
<li>Process Improvement - Utilizing AI tools to find opportunities for process improvements and automation.&nbsp;</li>
</ul>
Experience We’re Looking For:<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;
<ul>
<li>0–2 years of experience in customer success, account management, or a customer-facing support or coordination role.</li>
<li>Strong organizational skills with the ability to manage a high volume of accounts with growing independence.</li>
<li>Clear and professional written and verbal communication skills.</li>
<li>Ability to identify and address common challenges using analytical thinking and established processes.</li>
<li>Familiarity with CRM platforms (Salesforce preferred) and standard business communication tools.</li>
<li>Genuine curiosity, openness to feedback, and a drive to grow professionally.</li>
<li>Experience in telecommunications or UCaaS is a plus, but not required.</li>
</ul>
Success in This Role Looks Like:
<ul>
<li>Reliability – Customers and teammates can count on you to follow through—renewals are executed on time, Salesforce records are accurate, and commitments are kept.</li>
<li>Consistent Retention – Renewal rates are strong across your portfolio, with at-risk accounts surfaced and documented before churn occurs.</li>
<li>Customer Confidence – Customers feel supported, informed, and positive about their experience with FluentStream.</li>
<li>Team Contribution – You actively participate in team discussions, seek feedback, and contribute to shared goals and continuous improvement.</li>
</ul>
<div class="OutlineElement Ltr SCXW231562398 BCX0">
What We Offer:&nbsp;
</div>
<div class="OutlineElement Ltr SCXW231562398 BCX0">
Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.&nbsp;
</div>
<div class="SCXW231562398 BCX0">
<div class="ListContainerWrapper SCXW231562398 BCX0">
<ul>
<li data-stringify-indent="0" data-stringify-border="0">Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
<ul class="p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested" data-stringify-type="unordered-list" data-list-tree="true" data-indent="1" data-border="0">
<li data-stringify-indent="1" data-stringify-border="0">HMO, PPO’s or a PPO with a HDHP (including HSA, which Ooma helps fund)&nbsp;</li>
</ul>
</li>
<li data-stringify-indent="0" data-stringify-border="0">Employer Paid Income Protection Benefits (Basic Life and AD&amp;D, Short- and Long-term disability)</li>
<li data-stringify-indent="0" data-stringify-border="0">FSA Healthcare &amp; Dependent Care</li>
<li data-stringify-indent="0" data-stringify-border="0">Commuter Benefits</li>
<li data-stringify-indent="0" data-stringify-border="0">Voluntary Accident, Critical Illness, Hospital Indemnity and Legal</li>
<li data-stringify-indent="0" data-stringify-border="0">401(k), including employer match, and Roth</li>
<li data-stringify-indent="0" data-stringify-border="0">Employee Stock Purchase Plan (ESPP)</li>
<li data-stringify-indent="0" data-stringify-border="0">Paid Time off, Sick Time, as well as corporate holidays observed</li>
<li data-stringify-indent="0" data-stringify-border="0">Employee Assistance Program</li>
<li data-stringify-indent="0" data-stringify-border="0">Life Balance benefits with Travel Assistance Services and Identity Theft&nbsp;</li>
<li data-stringify-indent="0" data-stringify-border="0">Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc #OP-1</li>
</ul>
Ooma is an equal opportunity employer committed to recruiting, employing,&nbsp;retaining, promoting, and otherwise treating all employees&nbsp;on the basis of&nbsp;merit, qualifications, and competence. We do not discriminate on the basis of any trait or&nbsp;characteristic&nbsp;protected by applicable federal, state, or local laws.&nbsp; &nbsp; We may&nbsp;utilize&nbsp;AI-enabled tools during the hiring process,&nbsp;including for&nbsp;resume review, scheduling, and interview note-taking or transcription. These tools are used solely to support our hiring team; all employment decisions are made by human reviewers.&nbsp;&nbsp;
Where interviews are recorded or transcribed, candidates will be notified in&nbsp;advance&nbsp;and their consent will be obtained.&nbsp;
</div>
</div>
&nbsp;<div class="content-pay-transparency"><div class="pay-input"><div class="description">The base salary range for candidates within the United States is listed below. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The base pay range is subject to change and may be modified in the future. Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs).</div><div class="title">United States Pay Range</div><div class="pay-range">$50,000&mdash;$60,000 USD</div></div></div>

Customer Account Manager (FluentStream)

<div class="content-intro">Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.&nbsp;</div>FluentStream&nbsp;is a fast-growing provider of cloud-based communication solutions designed for small and medium-sized businesses. We empower businesses with a modern, enterprise-grade phone system&nbsp;that’s&nbsp;easy to use, reliable, and cost-effective. As a preferred vendor for various franchise networks and business communities, we help organizations streamline their communications while delivering exceptional customer experiences.&nbsp;
About the Role:&nbsp;
We’re looking for a Business Development Lead to help shape one of FluentStream’s most important growth opportunities: building relationships with wholesale partners and winning high-growth, multi-location customers. This is a high-impact role for a strategic, entrepreneurial sales professional who enjoys creating opportunities from the ground up, developing new markets, and closing meaningful deals.&nbsp;
In this role, you’ll own a focused portfolio of wholesale partner prospects and multi-location organizations across industries including franchise networks, restaurant groups, property management, and assisted living. You’ll have the autonomy to build your approach, influence messaging and strategy, and create a repeatable growth motion that can scale well beyond your individual efforts.&nbsp;
What You’ll Do:&nbsp;
<ul>
<li>Own the full wholesale partner acquisition cycle, from identifying and qualifying prospects to negotiating and closing partnerships with the capacity to drive 500+ seats&nbsp;</li>
<li>Drive multi-location enterprise wins across franchise networks, restaurant groups, property management, assisted living, and similar verticals, managing complex, multi-stakeholder deals from first contact through signed agreement&nbsp;</li>
<li>Build, refine, and document the acquisition-style sales process for wholesale and large multi-location prospects, creating a repeatable motion that scales beyond this role&nbsp;</li>
<li>Develop and execute a structured outbound motion across cold outreach, email campaigns, social, events, and referrals, with the discipline to prioritize ruthlessly and the creativity to break through in competitive accounts&nbsp;</li>
<li>Lead high-stakes consultative discovery and executive-level solution conversations, earning credibility with senior decision-makers across IT, Operations, and Finance at complex organizations&nbsp;</li>
<li>Shape and influence outbound campaign strategy with Marketing, providing field intelligence on messaging, targeting, and content that drives response from wholesale and multi-location prospects&nbsp;</li>
<li>Drive cross-functional alignment with Sales Leadership and Product on deal strategy, enablement materials, and onboarding plans for wholesale partners and large prospects, serving as the subject matter expert on this segment&nbsp;</li>
<li>Leverage AI tools throughout the sales workflow, including account research, target list building, personalized outreach, meeting prep, and deal intelligence, to accelerate pipeline creation and improve deal quality&nbsp;</li>
<li>Maintain accurate opportunity tracking, pipeline hygiene, and reliable forecasts in Salesforce&nbsp;</li>
<li>Represent FluentStream at industry events, franchise shows, and partner conferences&nbsp;</li>
<li>Translate field learnings into actionable insights for Product, Marketing, and Channel teams, actively contributing to the evolution of our wholesale and multi-location go-to-market strategy&nbsp;</li>
</ul>
Experience We’re Looking For:<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;
<ul>
<li>7+ years of experience in business development, channel sales, enterprise sales, or strategic account acquisition, with a consistent track record of meeting or exceeding revenue targets&nbsp;</li>
<li>Deep experience selling UCaaS, telecom, SaaS, or related technology solutions, with the ability to engage credibly with both technical and business stakeholders</li>
<li>Demonstrated success recruiting, negotiating, and activating wholesale, white-label, or strategic partners, with an understanding of what drives long-term partnership success.&nbsp;</li>
<li>Proven ability to win and expand business within multi-location organizations, including franchise networks, restaurant groups, property management companies, assisted living organizations, retail chains, or similar structures.&nbsp;</li>
<li>Extensive experience managing complex, long-cycle sales opportunities, with the discipline to build high-quality pipeline and the persistence to drive large, multi-stakeholder deals to completion.&nbsp;</li>
<li>Experience building and executing acquisition-style outbound sales motions, including target account selection, prioritization, prospecting, and multi-channel outreach.&nbsp;</li>
<li>Executive presence and strong consultative selling skills, with a demonstrated ability to establish credibility quickly and build trust with senior decision-makers across Operations, IT, Finance, and executive leadership teams.&nbsp;</li>
<li>A builder's mindset with the ability to operate independently in a high-growth environment, shape strategy, create repeatable processes, and execute with minimal oversight.&nbsp;</li>
<li>Strong organizational, project management, and prioritization skills, with a reputation for being resourceful, detail-oriented, and capable of managing multiple initiatives simultaneously.&nbsp;</li>
<li>Collaborative and influential approach to working cross-functionally, with the ability to align stakeholders, contribute strategic insights, and drive outcomes without direct authority.&nbsp;</li>
<li>Hands-on experience leveraging AI-powered tools for prospecting, account research, personalization, sales intelligence, content creation, and workflow automation, with a clear point of view on how AI can accelerate pipeline generation and sales productivity.&nbsp;</li>
<li>Proficiency with Salesforce CRM and modern sales engagement platforms such as Apollo or similar tools. &nbsp;</li>
<li>Ability to travel up to 25% for prospect meetings, partner engagements, and industry events.&nbsp;</li>
<li>Bachelor's degree or equivalent professional experience is preferred.&nbsp;</li>
</ul>
This role offers a base salary and commission structure designed to reward performance and business growth. The expected On-Target Earnings (OTE) for this position are up to $150,000 annually, with actual earnings dependent on performance against targets. Actual base pay will vary based on factors such as experience, skills, education, and location. The pay range is subject to change and may be modified in the future.
<div class="OutlineElement Ltr SCXW231562398 BCX0">
What We Offer:&nbsp;
</div>
<div class="OutlineElement Ltr SCXW231562398 BCX0">
Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.&nbsp;
</div>
<div class="SCXW231562398 BCX0">
<div class="ListContainerWrapper SCXW231562398 BCX0">
<ul>
<li data-stringify-indent="0" data-stringify-border="0">Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
<ul class="p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested" data-stringify-type="unordered-list" data-list-tree="true" data-indent="1" data-border="0">
<li data-stringify-indent="1" data-stringify-border="0">HMO, PPO’s or a PPO with a HDHP (including HSA, which Ooma helps fund)&nbsp;</li>
</ul>
</li>
<li data-stringify-indent="0" data-stringify-border="0">Employer Paid Income Protection Benefits (Basic Life and AD&amp;D, Short- and Long-term disability)</li>
<li data-stringify-indent="0" data-stringify-border="0">FSA Healthcare &amp; Dependent Care</li>
<li data-stringify-indent="0" data-stringify-border="0">Commuter Benefits</li>
<li data-stringify-indent="0" data-stringify-border="0">Voluntary Accident, Critical Illness, Hospital Indemnity and Legal</li>
<li data-stringify-indent="0" data-stringify-border="0">401(k), including employer match, and Roth</li>
<li data-stringify-indent="0" data-stringify-border="0">Employee Stock Purchase Plan (ESPP)</li>
<li data-stringify-indent="0" data-stringify-border="0">Paid Time off, Sick Time, as well as corporate holidays observed</li>
<li data-stringify-indent="0" data-stringify-border="0">Employee Assistance Program</li>
<li data-stringify-indent="0" data-stringify-border="0">Life Balance benefits with Travel Assistance Services and Identity Theft&nbsp;</li>
<li data-stringify-indent="0" data-stringify-border="0">Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc. #LI-CC1</li>
</ul>
<div class="SCXW231562398 BCX0">
<div class="ListContainerWrapper SCXW231562398 BCX0">
Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws.
</div>
</div>
We may&nbsp;utilize&nbsp;AI-enabled tools during the hiring process,&nbsp;including for&nbsp;resume review, scheduling, and interview note-taking or transcription. These tools are used solely to support our hiring team; all employment decisions are made by human reviewers. Where interviews are recorded or transcribed, candidates will be notified in&nbsp;advance&nbsp;and their consent will be obtained.&nbsp;
</div>
</div>

Business Development Lead, FluentStream

<div class="content-intro">Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.&nbsp;</div>FluentStream&nbsp;is a fast-growing provider of cloud-based communication solutions designed for small and medium-sized businesses. We empower businesses with a modern, enterprise-grade phone&nbsp;system&nbsp;that’s&nbsp;easy to use, reliable, and cost-effective. As a preferred vendor for various franchise networks and business communities, we help organizations streamline their communications while delivering exceptional customer experiences.&nbsp;
About the Role:&nbsp;
We’re looking for a Senior Channel Manager who can own and grow a portfolio of channel partners that consistently delivers SMB deal volume for FluentStream. This is a high-autonomy role for a seasoned channel professional who brings a proven playbook, a strong partner network, and the judgment to build something that scales.&nbsp;
You will own a growing portfolio of channel partners, drive partner-led pipeline through active co-selling and enablement, and collaborate with Marketing to develop campaigns that produce results. You’ll also help shape how we recruit and activate partners at scale, bringing your experience to bear on process and approach, not just execution. Success looks like a reliable rhythm of partner-sourced bookings, strong partner relationships, and a growing bench of active producers.&nbsp;
What You’ll Do:&nbsp;
<ul>
<li>Own bookings targets through a portfolio of channel partners, driving consistent deal volume by recruiting new partners and maximizing production from existing ones&nbsp;</li>
<li>Build and execute a partner recruitment strategy that targets agents, MSPs, IT consultants, and strategic resellers with the profile and capacity to deliver sustained results&nbsp;</li>
<li>Develop and implement structured activation plans for new and dormant partners, with clear milestones from onboarding through first deal and ongoing productivity&nbsp;</li>
<li>Lead and support partner-sourced opportunities through the full sales cycle, including discovery, demos, and close, while coaching partner reps to increase their independent deal velocity&nbsp;</li>
<li>Collaborate with Marketing to design, execute, and continuously improve co-marketing campaigns and partner enablement programs that generate measurable pipeline&nbsp;</li>
<li>Build deep, multi-threaded relationships within partner organizations, from ownership and leadership to field reps, ensuring FluentStream is a preferred and trusted vendor&nbsp;</li>
<li>Serve as a product and sales motion expert for your partner portfolio, providing training, deal support, and enablement that meaningfully shortens time-to-revenue and improves close rates&nbsp;</li>
<li>Leverage AI tools throughout the channel workflow, including partner research, outreach, enablement content, and deal coaching, to accelerate partner activation and improve win rates&nbsp;</li>
<li>Accurately forecast bookings, maintain clean pipeline hygiene, and keep all activity current in Salesforce&nbsp;</li>
<li>Represent FluentStream at partner events, industry conferences, and joint customer meetings as needed&nbsp;</li>
<li>Surface patterns, gaps, and opportunities from the field to Channel Marketing, Product, and cross-functional stakeholders, contributing to ongoing improvements in our partner program and go-to-market approach&nbsp;</li>
</ul>
Experience We’re Looking For:<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;
<ul>
<li>7+ years of experience in indirect or channel sales, with a demonstrated track record of owning a partner portfolio and consistently hitting or exceeding quota&nbsp;</li>
<li>Deep experience selling UCaaS, VoIP, telecom, or related technology solutions through channel partners, with a strong understanding of how agents, MSPs, and resellers evaluate, sell, and support these offerings&nbsp;</li>
<li>Proven success building durable, high-performing partner relationships that drive sustained bookings growth and long-term revenue production&nbsp;</li>
<li>Strong working knowledge of VoIP, UCaaS, SIP, and related technologies, with the technical credibility to support complex partner and customer conversations&nbsp;</li>
<li>Experience leading joint sales efforts and managing multi-stakeholder opportunities, with the ability to engage effectively with partner principals, sales teams, and end customers&nbsp;</li>
<li>Exceptional communication, relationship-building, and interpersonal skills, with a talent for establishing trust quickly, influencing without authority, and building credibility with partners and customers alike&nbsp;</li>
<li>Demonstrated ability to operate independently, manage a portfolio of partners, and prioritize competing initiatives in a high-autonomy environment&nbsp;</li>
<li>Customer- and partner-centric mindset, combined with a proactive, results-oriented approach, strong organizational skills, attention to detail, and the ability to manage multiple priorities effectively&nbsp;</li>
<li>Proficiency with Salesforce or a comparable CRM platform, Microsoft Excel and PowerPoint, and modern sales engagement tools; familiarity with Apollo or similar platforms is advantageous&nbsp;</li>
<li>Experience leveraging AI-powered tools for prospecting, partner recruitment, enablement, sales coaching, research, and productivity enhancement is highly valued&nbsp;</li>
<li>Ability to travel up to 25% for partner meetings, joint sales calls, and industry events&nbsp;</li>
<li>Bachelor’s degree or equivalent professional experience preferred&nbsp;</li>
</ul>
This role offers a base salary and commission structure designed to reward performance and business growth. The expected On-Target Earnings (OTE) for this position are up to $150,000 annually, with actual earnings dependent on performance against targets. Actual base pay will vary based on factors such as experience, skills, education, and location. The pay range is subject to change and may be modified in the future.
What We Offer:&nbsp;
Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.&nbsp;
<ul>
<li data-stringify-indent="0" data-stringify-border="0">Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
<ul data-stringify-type="unordered-list" data-list-tree="true" data-indent="1" data-border="0">
<li data-stringify-indent="1" data-stringify-border="0">HMO, PPO’s or a PPO with a HDHP (including HSA, which Ooma helps fund)&nbsp;</li>
</ul>
</li>
<li data-stringify-indent="0" data-stringify-border="0">Employer Paid Income Protection Benefits (Basic Life and AD&amp;D, Short- and Long-term disability)</li>
<li data-stringify-indent="0" data-stringify-border="0">FSA Healthcare &amp; Dependent Care</li>
<li data-stringify-indent="0" data-stringify-border="0">Commuter Benefits</li>
<li data-stringify-indent="0" data-stringify-border="0">Voluntary Accident, Critical Illness, Hospital Indemnity and Legal</li>
<li data-stringify-indent="0" data-stringify-border="0">401(k), including employer match, and Roth</li>
<li data-stringify-indent="0" data-stringify-border="0">Employee Stock Purchase Plan (ESPP)</li>
<li data-stringify-indent="0" data-stringify-border="0">Paid Time off, Sick Time, as well as corporate holidays observed</li>
<li data-stringify-indent="0" data-stringify-border="0">Employee Assistance Program</li>
<li data-stringify-indent="0" data-stringify-border="0">Life Balance benefits with Travel Assistance Services and Identity Theft&nbsp;</li>
<li data-stringify-indent="0" data-stringify-border="0">Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc. #LI-CC1</li>
</ul>
Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws.
We may&nbsp;utilize&nbsp;AI-enabled tools during the hiring process,&nbsp;including for&nbsp;resume review, scheduling, and interview note-taking or transcription. These tools are used solely to support our hiring team; all employment decisions are made by human reviewers. Where interviews are recorded or transcribed, candidates will be notified in&nbsp;advance&nbsp;and their consent will be obtained.&nbsp;

Senior Channel Manager, FluentStream

<div class="content-intro">Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.&nbsp;</div>About the Role:&nbsp;
The Senior Director, Service Delivery &amp; Support is a critical leadership role responsible for scaling and operating Ooma’s AirDial deployment and support organization. This leader will own end-to-end implementation operations and global post-installation support for AirDial, Ooma’s flagship POTS replacement solution, supporting enterprise customers across complex multi-site environments.
This is a hands-on senior leadership role requiring deep expertise in enterprise telecom deployments, POTS replacement technologies, technical support operations, and customer-facing service delivery. The ideal candidate combines strong operational leadership with the ability to lead high-profile customer engagements, drive large-scale deployments, and build a high-performing distributed organization.&nbsp;
What You’ll Do:&nbsp;
<ul>
<li>Lead end-to-end AirDial implementation operations, including deployment planning, site readiness, installation execution, quality assurance, and customer go-live activities &nbsp;</li>
<li>Own quarterly installation targets and operational forecasting to support AirDial growth objectives &nbsp;</li>
<li>Lead global AirDial technical support operations (L1/L2/L3), ensuring high-quality post-installation support and adherence to SLA, CSAT, and escalation targets &nbsp;</li>
<li>Oversee enterprise and multi-site deployments, including white-glove, partner-led, and self-install programs</li>
<li>Manage field technicians, implementation teams, third-party vendors, and channel partners to ensure consistent delivery quality and operational excellence &nbsp;</li>
<li>Serve as senior escalation point for complex customer and partner issues, driving rapid resolution and long-term customer satisfaction &nbsp;</li>
<li>Build and scale operational processes, implementation standards, support workflows, and knowledge management practices to improve efficiency and scalability &nbsp;</li>
<li>Partner cross-functionally with Sales, Engineering, Product, Channel, and Operations teams to align deployment capacity, customer commitments, and product improvements &nbsp;</li>
<li>Develop KPI dashboards, forecasting models, and operational reporting to track installation throughput, support performance, and organizational effectiveness &nbsp;</li>
<li>Lead workforce planning, recruiting, coaching, and organizational development across implementation and support teams &nbsp;</li>
<li>Represent AirDial Support &amp; Implementation in executive reviews, customer meetings, strategic planning discussions, and partner engagements, including travel up to 30% as needed to support customers, partners, and operational initiatives&nbsp;</li>
<li>Champion the adoption of AI-driven tools and automation across AirDial implementation and support operations, leveraging predictive analytics, intelligent troubleshooting, and workflow automation to improve scalability, operational efficiency, and customer experience&nbsp;</li>
</ul>
Experience We’re Looking For:<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;
<ul>
<li>12+ years of experience in telecom, technical operations, implementation leadership, customer support, or professional services, including 8+ years leading technical support and implementation teams and 5+ years in senior leadership roles managing managers&nbsp;</li>
<li>Proven experience leading large-scale enterprise telecom implementations and distributed support organizations &nbsp;</li>
<li>Deep expertise in POTS and POTS replacement technologies, including analog telephony, copper-to-wireless migration, VoIP, SIP, UCaaS, LTE/4G/5G connectivity, and hybrid network architectures, with a strong understanding of how these technologies are deployed and supported in enterprise environments&nbsp;</li>
<li>Strong understanding of life-safety systems and related compliance standards, including fire alarm panels, elevator emergency phones, AHJ requirements, NFPA, UL, and FCC regulations &nbsp;</li>
<li>Demonstrated success managing SLA-driven support organizations with measurable customer satisfaction and operational performance outcomes &nbsp;</li>
<li>Experience leading cross-functional operational initiatives involving Sales, Engineering, Product, and Channel teams &nbsp;</li>
<li>Strong executive presence with the ability to communicate effectively with enterprise customers, partners, technical teams, and senior leadership &nbsp;</li>
<li>Experience implementing or leading AI-enabled operational solutions within technical support, field service, implementation, or customer operations environments, including the use of analytics, automation, and knowledge management technologies to drive measurable business outcomes.&nbsp;</li>
<li>Highly organized, data-driven, and comfortable managing multiple high-priority initiatives simultaneously &nbsp;</li>
<li>Experience with implementation and support tools including CRM, ticketing, project management, remote device management, and knowledge management platforms&nbsp;</li>
<li>Familiarity with telecom channel ecosystems, government or public sector deployments, and professional services financial management is a plus &nbsp;</li>
<li>PMP, ITIL, or related certifications are preferred</li>
</ul>
<div class="OutlineElement Ltr SCXW231562398 BCX0">
What We Offer:&nbsp;
</div>
<div class="OutlineElement Ltr SCXW231562398 BCX0">
Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.&nbsp;
</div>
<div class="SCXW231562398 BCX0">
<div class="ListContainerWrapper SCXW231562398 BCX0">
<ul>
<li data-stringify-indent="0" data-stringify-border="0">Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
<ul class="p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested" data-stringify-type="unordered-list" data-list-tree="true" data-indent="1" data-border="0">
<li data-stringify-indent="1" data-stringify-border="0">HMO, PPO’s or a PPO with a HDHP (including HSA, which Ooma helps fund)&nbsp;</li>
</ul>
</li>
<li data-stringify-indent="0" data-stringify-border="0">Employer Paid Income Protection Benefits (Basic Life and AD&amp;D, Short- and Long-term disability)</li>
<li data-stringify-indent="0" data-stringify-border="0">FSA Healthcare &amp; Dependent Care</li>
<li data-stringify-indent="0" data-stringify-border="0">Commuter Benefits</li>
<li data-stringify-indent="0" data-stringify-border="0">Voluntary Accident, Critical Illness, Hospital Indemnity and Legal</li>
<li data-stringify-indent="0" data-stringify-border="0">401(k), including employer match, and Roth</li>
<li data-stringify-indent="0" data-stringify-border="0">Employee Stock Purchase Plan (ESPP)</li>
<li data-stringify-indent="0" data-stringify-border="0">Paid Time off, Sick Time, as well as corporate holidays observed</li>
<li data-stringify-indent="0" data-stringify-border="0">Employee Assistance Program</li>
<li data-stringify-indent="0" data-stringify-border="0">Life Balance benefits with Travel Assistance Services and Identity Theft&nbsp;</li>
<li data-stringify-indent="0" data-stringify-border="0">Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc. #LI-CC1</li>
</ul>
<div class="SCXW231562398 BCX0">
<div class="ListContainerWrapper SCXW231562398 BCX0">
Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws.
</div>
</div>
We may&nbsp;utilize&nbsp;AI-enabled tools during the hiring process,&nbsp;including for&nbsp;resume review, scheduling, and interview note-taking or transcription. These tools are used solely to support our hiring team; all employment decisions are made by human reviewers. Where interviews are recorded or transcribed, candidates will be notified in&nbsp;advance&nbsp;and their consent will be obtained.&nbsp;
</div>
</div><div class="content-pay-transparency"><div class="pay-input"><div class="description">The base salary range for candidates within the United States is listed below. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The base pay range is subject to change and may be modified in the future. Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs).</div><div class="title">United States Pay Range</div><div class="pay-range">$130,000&mdash;$190,000 USD</div></div></div>

Senior Director, Service Delivery & Support, AirDial

<div class="content-intro">Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.&nbsp;</div>FluentStream&nbsp;is a fast-growing provider of cloud-based communication solutions designed for small and medium-sized businesses. We empower businesses with a modern, enterprise-grade phone system&nbsp;that’s&nbsp;easy to use, reliable, and cost-effective. As a preferred vendor for various franchise networks and business communities, we help organizations streamline their communications while delivering exceptional customer experiences.&nbsp;
About the Role:&nbsp;
We’re looking for a Strategic Partnerships Lead to help shape one of FluentStream’s most important growth opportunities: building relationships with wholesale partners and winning high-growth, multi-location customers. This is a high-impact role for a strategic, entrepreneurial sales professional who enjoys creating opportunities from the ground up, developing new markets, and closing meaningful deals.&nbsp;
In this role, you’ll own a focused portfolio of wholesale partner prospects and multi-location organizations across industries including franchise networks, restaurant groups, property management, and assisted living. You’ll have the autonomy to build your approach, influence messaging and strategy, and create a repeatable growth motion that can scale well beyond your individual efforts.&nbsp;
What You’ll Do:&nbsp;
<ul>
<li>Own the full wholesale partner acquisition cycle, from identifying and qualifying prospects to negotiating and closing partnerships with the capacity to drive 500+ seats&nbsp;</li>
<li>Drive multi-location enterprise wins across franchise networks, restaurant groups, property management, assisted living, and similar verticals, managing complex, multi-stakeholder deals from first contact through signed agreement&nbsp;</li>
<li>Build, refine, and document the acquisition-style sales process for wholesale and large multi-location prospects, creating a repeatable motion that scales beyond this role&nbsp;</li>
<li>Develop and execute a structured outbound motion across cold outreach, email campaigns, social, events, and referrals, with the discipline to prioritize ruthlessly and the creativity to break through in competitive accounts&nbsp;</li>
<li>Lead high-stakes consultative discovery and executive-level solution conversations, earning credibility with senior decision-makers across IT, Operations, and Finance at complex organizations&nbsp;</li>
<li>Shape and influence outbound campaign strategy with Marketing, providing field intelligence on messaging, targeting, and content that drives response from wholesale and multi-location prospects&nbsp;</li>
<li>Drive cross-functional alignment with Sales Leadership and Product on deal strategy, enablement materials, and onboarding plans for wholesale partners and large prospects, serving as the subject matter expert on this segment&nbsp;</li>
<li>Leverage AI tools throughout the sales workflow, including account research, target list building, personalized outreach, meeting prep, and deal intelligence, to accelerate pipeline creation and improve deal quality&nbsp;</li>
<li>Maintain accurate opportunity tracking, pipeline hygiene, and reliable forecasts in Salesforce&nbsp;</li>
<li>Represent FluentStream at industry events, franchise shows, and partner conferences&nbsp;</li>
<li>Translate field learnings into actionable insights for Product, Marketing, and Channel teams, actively contributing to the evolution of our wholesale and multi-location go-to-market strategy&nbsp;</li>
</ul>
Experience We’re Looking For:<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;
<ul>
<li>7+ years of experience in business development, channel sales, enterprise sales, or strategic account acquisition, with a consistent track record of meeting or exceeding revenue targets&nbsp;</li>
<li>Deep experience selling UCaaS, telecom, SaaS, or related technology solutions, with the ability to engage credibly with both technical and business stakeholders</li>
<li>Demonstrated success recruiting, negotiating, and activating wholesale, white-label, or strategic partners, with an understanding of what drives long-term partnership success.&nbsp;</li>
<li>Proven ability to win and expand business within multi-location organizations, including franchise networks, restaurant groups, property management companies, assisted living organizations, retail chains, or similar structures.&nbsp;</li>
<li>Extensive experience managing complex, long-cycle sales opportunities, with the discipline to build high-quality pipeline and the persistence to drive large, multi-stakeholder deals to completion.&nbsp;</li>
<li>Experience building and executing acquisition-style outbound sales motions, including target account selection, prioritization, prospecting, and multi-channel outreach.&nbsp;</li>
<li>Executive presence and strong consultative selling skills, with a demonstrated ability to establish credibility quickly and build trust with senior decision-makers across Operations, IT, Finance, and executive leadership teams.&nbsp;</li>
<li>A builder's mindset with the ability to operate independently in a high-growth environment, shape strategy, create repeatable processes, and execute with minimal oversight.&nbsp;</li>
<li>Strong organizational, project management, and prioritization skills, with a reputation for being resourceful, detail-oriented, and capable of managing multiple initiatives simultaneously.&nbsp;</li>
<li>Collaborative and influential approach to working cross-functionally, with the ability to align stakeholders, contribute strategic insights, and drive outcomes without direct authority.&nbsp;</li>
<li>Hands-on experience leveraging AI-powered tools for prospecting, account research, personalization, sales intelligence, content creation, and workflow automation, with a clear point of view on how AI can accelerate pipeline generation and sales productivity.&nbsp;</li>
<li>Proficiency with Salesforce CRM and modern sales engagement platforms such as Apollo or similar tools. &nbsp;</li>
<li>Ability to travel up to 25% for prospect meetings, partner engagements, and industry events.&nbsp;</li>
<li>Bachelor's degree or equivalent professional experience is preferred.&nbsp;</li>
</ul>
This role offers a base salary and commission structure designed to reward performance and business growth. The expected On-Target Earnings (OTE) for this position are up to $150,000 annually, with actual earnings dependent on performance against targets. Actual base pay will vary based on factors such as experience, skills, education, and location. The pay range is subject to change and may be modified in the future.
<div class="OutlineElement Ltr SCXW231562398 BCX0">
What We Offer:&nbsp;
</div>
<div class="OutlineElement Ltr SCXW231562398 BCX0">
Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.&nbsp;
</div>
<div class="SCXW231562398 BCX0">
<div class="ListContainerWrapper SCXW231562398 BCX0">
<ul>
<li data-stringify-indent="0" data-stringify-border="0">Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
<ul class="p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested" data-stringify-type="unordered-list" data-list-tree="true" data-indent="1" data-border="0">
<li data-stringify-indent="1" data-stringify-border="0">HMO, PPO’s or a PPO with a HDHP (including HSA, which Ooma helps fund)&nbsp;</li>
</ul>
</li>
<li data-stringify-indent="0" data-stringify-border="0">Employer Paid Income Protection Benefits (Basic Life and AD&amp;D, Short- and Long-term disability)</li>
<li data-stringify-indent="0" data-stringify-border="0">FSA Healthcare &amp; Dependent Care</li>
<li data-stringify-indent="0" data-stringify-border="0">Commuter Benefits</li>
<li data-stringify-indent="0" data-stringify-border="0">Voluntary Accident, Critical Illness, Hospital Indemnity and Legal</li>
<li data-stringify-indent="0" data-stringify-border="0">401(k), including employer match, and Roth</li>
<li data-stringify-indent="0" data-stringify-border="0">Employee Stock Purchase Plan (ESPP)</li>
<li data-stringify-indent="0" data-stringify-border="0">Paid Time off, Sick Time, as well as corporate holidays observed</li>
<li data-stringify-indent="0" data-stringify-border="0">Employee Assistance Program</li>
<li data-stringify-indent="0" data-stringify-border="0">Life Balance benefits with Travel Assistance Services and Identity Theft&nbsp;</li>
<li data-stringify-indent="0" data-stringify-border="0">Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc. #LI-CC1</li>
</ul>
<div class="SCXW231562398 BCX0">
<div class="ListContainerWrapper SCXW231562398 BCX0">
Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws.
</div>
</div>
We may&nbsp;utilize&nbsp;AI-enabled tools during the hiring process,&nbsp;including for&nbsp;resume review, scheduling, and interview note-taking or transcription. These tools are used solely to support our hiring team; all employment decisions are made by human reviewers. Where interviews are recorded or transcribed, candidates will be notified in&nbsp;advance&nbsp;and their consent will be obtained.&nbsp;
</div>
</div>

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