Ooma is a telecommunications company that provides innovative communication solutions for homes and businesses. Specializing in VoIP technology, Ooma offers a range of products and services that aim to revolutionize the way people connect and communicate. With a focus on high-quality voice calls, advanced features, and cost-effective solutions, Ooma is dedicated to transforming the world of telecommunications.

ooma

<div class="content-intro">Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.&nbsp;</div>About the Role:&nbsp;
Ooma is hiring a&nbsp;Software Engineer&nbsp;reporting to&nbsp;the&nbsp;Director of Engineering, on the&nbsp;Telecommunications Platform&nbsp;Team. In this role you will&nbsp;develop&nbsp;a geographically distributed and redundant calling platform supporting the future of communications at Ooma.&nbsp;&nbsp;
What You’ll Do:&nbsp;
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Design, build, and&nbsp;maintain&nbsp;a geographically distributed calling platform capable of supporting millions of minutes and thousands of simultaneous sessions — infrastructure that powers real communication at massive scale </li>
<li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Work on cutting-edge AI features integrated directly into a carrier-grade platform, solving hard problems around latency, reliability, and throughput that most engineers never get to touch </li>
<li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Collaborate closely with a passionate team of engineers to ship features that directly impact how Ooma's customers communicate — from small businesses to enterprise clients </li>
<li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Dive deep into niche and emerging technologies, contributing to architectural decisions that shape the future of the platform </li>
<li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Debug complex, distributed systems issues and drive solutions end-to-end, from root cause to production&nbsp;</li>
</ul>
Experience We’re Looking For:<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="6" data-aria-level="1">Recent college graduate with a degree in Computer Science or equivalent —&nbsp;we're&nbsp;excited to help you grow from the ground up </li>
<li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="6" data-aria-level="1">Strong programming fundamentals with a hunger to level up fast in a real-world, high-stakes environment </li>
<li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="6" data-aria-level="1">Solid understanding of IP networking concepts — and a curiosity to go deeper </li>
<li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="6" data-aria-level="1">A genuine excitement for learning bleeding-edge and niche technologies that most engineers never encounter </li>
<li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="6" data-aria-level="1">A self-starter mentality — you take ownership, push through blockers, and don't wait to be told what to do next </li>
<li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="6" data-aria-level="1">A collaborative spirit — you enjoy sharing what you learn, lifting up teammates, and building a culture where knowledge flows freely </li>
<li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="6" data-aria-level="1">An interest in AI at scale — whether that's optimizing internal tooling or building customer-facing features that handle millions of interactions&nbsp;</li>
</ul>
<div class="OutlineElement Ltr SCXW231562398 BCX0">
Note: This role is full remote, but the expectation is to work near Eastern standard time for the training period of 6-12 months.
What We Offer:&nbsp;
</div>
<div class="OutlineElement Ltr SCXW231562398 BCX0">
Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.&nbsp;
</div>
<div class="SCXW231562398 BCX0">
<div class="ListContainerWrapper SCXW231562398 BCX0">
<ul>
<li data-stringify-indent="0" data-stringify-border="0">Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
<ul class="p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested" data-stringify-type="unordered-list" data-list-tree="true" data-indent="1" data-border="0">
<li data-stringify-indent="1" data-stringify-border="0">HMO, PPO’s or a PPO with a HDHP (including HSA, which Ooma helps fund)&nbsp;</li>
</ul>
</li>
<li data-stringify-indent="0" data-stringify-border="0">Employer Paid Income Protection Benefits (Basic Life and AD&amp;D, Short- and Long-term disability)</li>
<li data-stringify-indent="0" data-stringify-border="0">FSA Healthcare &amp; Dependent Care</li>
<li data-stringify-indent="0" data-stringify-border="0">Commuter Benefits</li>
<li data-stringify-indent="0" data-stringify-border="0">Voluntary Accident, Critical Illness, Hospital Indemnity and Legal</li>
<li data-stringify-indent="0" data-stringify-border="0">401(k), including employer match, and Roth</li>
<li data-stringify-indent="0" data-stringify-border="0">Employee Stock Purchase Plan (ESPP)</li>
<li data-stringify-indent="0" data-stringify-border="0">Paid Time off, Sick Time, as well as corporate holidays observed</li>
<li data-stringify-indent="0" data-stringify-border="0">Employee Assistance Program</li>
<li data-stringify-indent="0" data-stringify-border="0">Life Balance benefits with Travel Assistance Services and Identity Theft&nbsp;</li>
<li data-stringify-indent="0" data-stringify-border="0">Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc #OP-1</li>
</ul>
Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws.
</div>
</div>
&nbsp;<div class="content-pay-transparency"><div class="pay-input"><div class="description">The base salary range for candidates within the state of New York is listed below. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The base pay range is subject to change and may be modified in the future. Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs).</div><div class="title">New York Pay Range</div><div class="pay-range">$94,000&mdash;$120,000 USD</div></div></div>

Software Engineer

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.&nbsp;About the Role: Join a high-energy group at an exciting stage of the company’s expansion. We are seeking an experienced Sr. Revenue Analyst or Revenue Manager ready to deepen their revenue management expertise and contribute to a dynamic, collaborative environment. As part of our Revenue Team, you will ensure the integrity of worldwide revenue measurement, reporting, and forecasting by bringing technical accounting expertise, business acumen, and a process-improvement mindset. This role is ideal for someone who thrives in a fast-paced setting and enjoys making a tangible impact. You will regularly collaborate with senior management and cross-functional teams—including Sales, Finance, Services, and Audit—requiring excellent communication skills and the ability to clearly convey complex financial information. **This is a hybrid role and is expected onsite Mondays and Tuesdays in our Sunnyvale, CA office. At this time we are only considering local candidates.&nbsp; This contract role offers an hourly rate between $58 and $68 per hour, commensurate with experience, skills, and qualifications What You’ll Do: Develop and execute revenue close procedures to deliver accurate, timely financial results in accordance with US GAAP.&nbsp; Oversee the revenue recognition compliance with GAAP and ASC 606 standards, reviewing and analyzing contracts—standard and non-standard—to determine appropriate revenue recognition treatment.&nbsp; Prepare and review journal entries, reconciliations and variance analyses related to revenue and deferred revenue.&nbsp; Partner with Sales and Operations to evaluate financial impact of contract terms and ensure proper documentation.&nbsp; Support quarterly reviews and annual audits, prepare audit and disclosure schedules.&nbsp; Contribute to process optimization and internal control enhancements, including process walk-throughs and ensure compliance with SOX.&nbsp; Provide expertise for ad hoc special accounting and financial projects as needed.&nbsp; Experience We’re Looking For: 5-8+ years of revenue accounting experience; bachelor's degree in accounting or finance. Deep understanding and experience with ASC 606 and US GAAP revenue recognition standards. Strong proficiency in Microsoft Office applications, including Excel and PowerPoint; experience with NetSuite and Salesforce preferred. Public accounting and accounting operations experience strongly preferred. Strong attention to detail and the ability to balance multiple time-sensitive tasks. Excellent written and verbal communication, with the ability to work effectively across departments. Driven and self-motivated, with a proactive, can-do attitude. Collaborative team player who values diverse perspectives and works toward shared goals. A true process owner, eager to master and continuously improve end-to-end workflows. Agile and adaptable, able to shift priorities quickly in a fast-moving environment.&nbsp;#LI-CC1 &nbsp; Ooma is an equal opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws.

Revenue Manager (Temp to Hire)

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.&nbsp;About the Role:&nbsp; We’re looking for a strategic and relationship-driven Key Account Manager to help grow Ooma’s presence across major retail and distribution partners. In this role, you’ll own and expand a portfolio of key accounts, building growth plans, strengthening partnerships, and driving unit sales performance.&nbsp; This is a high-impact position where you’ll collaborate cross-functionally, shape retail strategy, and play a critical role in expanding Ooma’s market footprint.&nbsp; What You’ll Do:&nbsp; Develop annual strategic account plans (reviewed quarterly) with clear sales and growth objectives. Identify growth opportunities based on marketing initiatives, product innovation, economic trends, and seasonality. Own and manage the full relationship with assigned key accounts. Serve as the primary point of contact and trusted advisor to retail partners.&nbsp; Lead business reviews, client meetings, and executive presentations. Forecast sales performance and provide regular reporting to the Head of Residential Sales. Manage marketing spend to maximize ROI and drive sell-through. Oversee product detail pages across e-commerce channels to ensure accuracy and strong performance. Partner with retailers to secure optimal shelf positioning and effective merchandising in brick-and-mortar locations. Represent Ooma at trade shows and industry events. Travel regularly to meet with key accounts and strengthen face-to-face partnerships.&nbsp; Experience We’re Looking For:&nbsp; 5+ years of experience in retail, distribution, consumer packaged goods (CPG), or consumer electronics. Proven success managing products across brick-and-mortar retail, e-commerce, or distribution channels. Experience in telecommunications, networking, or VoIP technology preferred. Strong relationship-building skills with the ability to influence and position products as strategic assets. Strategic mindset with the ability to translate insights into actionable growth plans. Excellent presentation, verbal, written, and listening communication skills. Highly organized and results-driven, with the ability to manage multiple priorities simultaneously. Self-starter who is comfortable with ambiguity and able to solve problems independently. Natural leadership presence with a positive, collaborative mindset. Proficiency in Microsoft Office (Excel, PowerPoint, etc.). Bachelor’s degree in Business or related field preferred, or equivalent professional experience.&nbsp; This role offers a competitive compensation package with a combination of base salary plus commission. The expected On-Target Earnings (OTE), which includes both base pay and commission, ranges from $140,000 to $190,000 annually, with actual earnings dependent on performance against targets. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The pay range is subject to change and may be modified in the future.&nbsp; What We Offer:&nbsp; Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.&nbsp; Comprehensive Medical/Dental/Vision insurance for you and eligible dependents HMO, PPO’s or a PPO with a HDHP (including HSA, which Ooma helps fund)&nbsp; Employer Paid Income Protection Benefits (Basic Life and AD&amp;D, Short- and Long-term disability) FSA Healthcare &amp; Dependent Care Commuter Benefits Voluntary Accident, Critical Illness, Hospital Indemnity and Legal 401(k), including employer match, and Roth Employee Stock Purchase Plan (ESPP) Paid Time off, Sick Time, as well as corporate holidays observed Employee Assistance Program Life Balance benefits with Travel Assistance Services and Identity Theft&nbsp; Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc. #LI-CC1 Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws. &nbsp;

Key Account Manager

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.&nbsp;We are seeking a highly motivated and experienced Operations Engineer Contractor to support the ongoing reliability, performance, and operational excellence of our KAZOO environments. This role is responsible for maintaining system health, responding to operational issues, and driving improvements through automation and documentation.&nbsp; &nbsp;The ideal candidate is proactive, technically strong in Linux environments, and comfortable operating in a fast-paced, SLA-driven support model.&nbsp; &nbsp; Responsibilities:&nbsp; &nbsp; Call Handling&nbsp; Take over inbound support calls when the support team is unable to manage call volume.&nbsp; Effectively troubleshoot and manage escalated calls to resolution or&nbsp;appropriate escalation.&nbsp; Ticket Management&nbsp; Respond to and resolve operations tickets within client SLAs.&nbsp; Strive to meet or exceed SLA expectations consistently.&nbsp; Ensure&nbsp;accurate&nbsp;documentation and communication within ticketing systems.&nbsp; Alert Management (Zabbix &amp;&nbsp;OpsGenie)&nbsp; Monitor and respond to system alerts during assigned shifts, including on-call rotations.&nbsp; Meaningfully advance or resolve all alerts during each shift.&nbsp; Perform root cause analysis and document findings as needed.&nbsp; Operations Request Handling&nbsp; Promptly address escalated operations requests from Support, Engineering, and other departments.&nbsp; Collaborate cross-functionally&nbsp;to ensure&nbsp;timely&nbsp;and effective resolution.&nbsp; System Operations&nbsp; Ensure the continuous and healthy operation of KAZOO across all supported environments.&nbsp; Monitor system performance, stability, and availability.&nbsp; Proactively&nbsp;identify&nbsp;and mitigate risks to system uptime.&nbsp; Updates &amp; Maintenance&nbsp; Execute system and application updates within designated maintenance windows.&nbsp; Validate system&nbsp;integrity&nbsp;post-maintenance and communicate outcomes appropriately.&nbsp; Documentation&nbsp; Create documentation for new procedures.&nbsp; Update outdated documentation to reflect current standards and processes.&nbsp; Develop and&nbsp;maintain&nbsp;documentation for all non-standard client configurations.&nbsp; Systemization &amp; Automation&nbsp; Identify&nbsp;opportunities for improved systemization and automation.&nbsp; Escalate automation opportunities&nbsp;to&nbsp;leadership.&nbsp; Assist&nbsp;in developing automated solutions when&nbsp;requested.&nbsp; Continuous Education&nbsp; Utilize available time for professional development in topics approved by management.&nbsp; Stay current with emerging technologies and operational best practices relevant to the role.&nbsp; &nbsp; Qualifications:&nbsp; &nbsp; 3+ years of Linux server administration experience&nbsp; Strong troubleshooting skills in production environments&nbsp; Experience working within SLA-driven support models&nbsp; Ability to work independently and manage priorities effectively&nbsp; Strong written and verbal communication skills&nbsp; Preferred Qualifications&nbsp; Experience administering&nbsp;FreeSWITCH&nbsp;or&nbsp;Kamailio&nbsp; Experience with SIP troubleshooting and PCAP diagnostics&nbsp; Familiarity with monitoring and alerting tools such as Zabbix and&nbsp;OpsGenie&nbsp; Experience supporting VoIP or telecommunications platforms&nbsp; &nbsp;

Operations Engineer (Contract)

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.&nbsp; Responsibilities: Call Handling Take over inbound support calls when the support team is unable to manage call volume. Effectively troubleshoot and manage escalated calls to resolution or appropriate escalation. Ticket Management Respond to and resolve operations tickets within client SLAs. Strive to meet or exceed SLA expectations consistently. Ensure accurate documentation and communication within ticketing systems. Alert Management (Zabbix &amp; OpsGenie) Monitor and respond to system alerts during assigned shifts, including on-call rotations. Meaningfully advance or resolve all alerts during each shift. Perform root cause analysis and document findings as needed. Operations Request Handling Promptly address escalated operations requests from Support, Engineering, and other departments. Collaborate cross-functionally to ensure timely and effective resolution. System Operations Ensure the continuous and healthy operation of KAZOO across all supported environments. Monitor system performance, stability, and availability. Proactively identify and mitigate risks to system uptime. Updates &amp; Maintenance Execute system and application updates within designated maintenance windows. Validate system integrity post-maintenance and communicate outcomes appropriately. Documentation Create documentation for new procedures. Update outdated documentation to reflect current standards and processes. Develop and maintain documentation for all non-standard client configurations. Systemization &amp; Automation Identify opportunities for improved systemization and automation. Escalate automation opportunities to leadership. Assist in developing automated solutions when requested. Continuous Education Utilize available time for professional development in topics approved by management. Stay current with emerging technologies and operational best practices relevant to the role.********Work schedule is Thursday- Sunday 7am - 5pm GMT ******** This position is open only to candidates currently residing in Ireland. We have a separate job post for candidates in the UK and Philippines.Qualifications: 3+ years of Linux server administration experience Strong troubleshooting skills in production environments Experience working within SLA-driven support models Ability to work independently and manage priorities effectively Strong written and verbal communication skills Preferred Qualifications Experience administering FreeSWITCH or Kamailio Experience with SIP troubleshooting and PCAP diagnostics Familiarity with monitoring and alerting tools such as Zabbix and OpsGenie Experience supporting VoIP or telecommunications platforms &nbsp; &nbsp;

Operations Engineer - Ireland (Contract)

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.&nbsp; Responsibilities: Call Handling Take over inbound support calls when the support team is unable to manage call volume. Effectively troubleshoot and manage escalated calls to resolution or appropriate escalation. Ticket Management Respond to and resolve operations tickets within client SLAs. Strive to meet or exceed SLA expectations consistently. Ensure accurate documentation and communication within ticketing systems. Alert Management (Zabbix &amp; OpsGenie) Monitor and respond to system alerts during assigned shifts, including on-call rotations. Meaningfully advance or resolve all alerts during each shift. Perform root cause analysis and document findings as needed. Operations Request Handling Promptly address escalated operations requests from Support, Engineering, and other departments. Collaborate cross-functionally to ensure timely and effective resolution. System Operations Ensure the continuous and healthy operation of KAZOO across all supported environments. Monitor system performance, stability, and availability. Proactively identify and mitigate risks to system uptime. Updates &amp; Maintenance Execute system and application updates within designated maintenance windows. Validate system integrity post-maintenance and communicate outcomes appropriately. Documentation Create documentation for new procedures. Update outdated documentation to reflect current standards and processes. Develop and maintain documentation for all non-standard client configurations. Systemization &amp; Automation Identify opportunities for improved systemization and automation. Escalate automation opportunities to leadership. Assist in developing automated solutions when requested. Continuous Education Utilize available time for professional development in topics approved by management. Stay current with emerging technologies and operational best practices relevant to the role.********Work schedule is Thursday- Sunday 7am - 5pm PHST ******** This position is open only to candidates currently residing in the Philippines. We have a separate job post for candidates in Ireland and UK.Qualifications: 3+ years of Linux server administration experience Strong troubleshooting skills in production environments Experience working within SLA-driven support models Ability to work independently and manage priorities effectively Strong written and verbal communication skills Preferred Qualifications Experience administering FreeSWITCH or Kamailio Experience with SIP troubleshooting and PCAP diagnostics Familiarity with monitoring and alerting tools such as Zabbix and OpsGenie Experience supporting VoIP or telecommunications platforms &nbsp; &nbsp;

Operations Engineer- Philippines (Contract)

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.&nbsp;About the Role: Join a high-energy group at an exciting stage of the company’s expansion. We are seeking an experienced Sr. Revenue Analyst or Revenue Manager ready to deepen their revenue management expertise and contribute to a dynamic, collaborative environment. As part of our Revenue Team, you will ensure the integrity of worldwide revenue measurement, reporting, and forecasting by bringing technical accounting expertise, business acumen, and a process-improvement mindset. This role is ideal for someone who thrives in a fast-paced setting and enjoys making a tangible impact. You will regularly collaborate with senior management and cross-functional teams—including Sales, Finance, Services, and Audit—requiring excellent communication skills and the ability to clearly convey complex financial information. **Hybrid Schedule: This role requires working in the office two days per week. Employees may choose any two days between Tuesday and Thursday. What You’ll Do: Develop and execute revenue close procedures to deliver accurate, timely financial results in accordance with US GAAP.&nbsp; Oversee the revenue recognition compliance with GAAP and ASC 606 standards, reviewing and analyzing contracts—standard and non-standard—to determine appropriate revenue recognition treatment.&nbsp; Prepare and review journal entries, reconciliations and variance analyses related to revenue and deferred revenue.&nbsp; Partner with Sales and Operations to evaluate financial impact of contract terms and ensure proper documentation.&nbsp; Support quarterly reviews and annual audits, prepare audit and disclosure schedules.&nbsp; Contribute to process optimization and internal control enhancements, including process walk-throughs and ensure compliance with SOX.&nbsp; Provide expertise for ad hoc special accounting and financial projects as needed.&nbsp; Experience We’re Looking For: 5-8+ years of revenue accounting experience; bachelor's degree in accounting or finance. Deep understanding and experience with ASC 606 and US GAAP revenue recognition standards. Strong proficiency in Microsoft Office applications, including Excel and PowerPoint; experience with NetSuite and Salesforce preferred. Public accounting and accounting operations experience strongly preferred. Strong attention to detail and the ability to balance multiple time-sensitive tasks. Excellent written and verbal communication, with the ability to work effectively across departments. Driven and self-motivated, with a proactive, can-do attitude. Collaborative team player who values diverse perspectives and works toward shared goals. A true process owner, eager to master and continuously improve end-to-end workflows. Agile and adaptable, able to shift priorities quickly in a fast-moving environment.&nbsp;#LI-CC1 &nbsp; Ooma is an equal opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws.

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.&nbsp;About FluentStream:&nbsp; FluentStream is a fast-growing provider of cloud-based communication solutions designed for small and medium-sized businesses. We empower businesses with a modern, enterprise-grade phone system that’s easy to use, reliable, and cost-effective. As a preferred vendor for various franchise networks and business communities, we help organizations streamline their communications while delivering exceptional customer experiences.&nbsp; About the Role:&nbsp; We’re looking for a motivated and growth-oriented Account Executive to join our expanding sales team. This role is ideal for sales professionals with early experience who are ready to take greater ownership of the sales cycle and play an active role in driving revenue growth.&nbsp; As an Account Executive, you’ll manage opportunities from first conversation through close, working with both direct prospects and channel partners to build pipeline and win new business. You’ll collaborate across teams, strengthen partner relationships, and continue developing your consultative selling and negotiation skills as you grow within the organization.&nbsp; What You’ll Do:&nbsp; Prospect and qualify new business opportunities through a mix of outbound outreach, inbound leads, and partner referrals&nbsp; Manage the full sales cycle from discovery and product demonstrations through proposal, negotiation, and close&nbsp; Build and maintain a healthy pipeline of qualified opportunities through consistent outreach, follow-up, and relationship building&nbsp; Conduct discovery conversations to understand customer challenges, business goals, and technical requirements&nbsp; Deliver tailored product demonstrations that clearly connect our solutions to customer needs and workflows&nbsp; Work closely with existing channel partners to uncover new opportunities and strengthen ongoing relationships&nbsp; Identify and help onboard new referral partners to expand market reach and drive incremental revenue&nbsp; Maintain accurate opportunity tracking and activity updates in Salesforce and provide reliable pipeline forecasts&nbsp; Collaborate with Sales, Marketing, and Customer Success teams to ensure a strong customer experience from first contact through onboarding&nbsp; Experience We’re Looking For:&nbsp; 3-5 years of experience in sales or business development, with exposure to SaaS, UCaaS, managed services, networking, or partner-driven sales environments (MSPs, IT consultants, or channel partners) required &nbsp; Ability to manage a structured sales process and progress opportunities through multiple stages&nbsp; Strong communication and interpersonal skills with the ability to build trust quickly&nbsp; Experience conducting discovery conversations and presenting solutions to business decision-makers&nbsp; Comfortable working in a fast-paced environment while managing multiple opportunities and priorities&nbsp; Experience using CRM tools (Salesforce strongly preferred) and sales engagement tools such as Apollo or email automation platforms&nbsp; A coachable mindset with a desire to continuously improve sales skills and performance&nbsp; A collaborative team player who enjoys working cross-functionally with marketing, leadership, and customer success teams&nbsp;#LI-CC1 This role offers a compensation package with a combination of base salary and commission. The expected On-Target Earnings (OTE) for this position range from $80k-95k annually, with actual earnings depending on performance against targets. Base salary will vary based on factors including education, skills, experience, and geographic location. Compensation ranges are subject to change and may be updated in the future. What We Offer:&nbsp; Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.&nbsp; Comprehensive Medical/Dental/Vision insurance for you and eligible dependents HMO, PPO’s or a PPO with a HDHP (including HSA, which Ooma helps fund)&nbsp; Employer Paid Income Protection Benefits (Basic Life and AD&amp;D, Short- and Long-term disability) FSA Healthcare &amp; Dependent Care Commuter Benefits Voluntary Accident, Critical Illness, Hospital Indemnity and Legal 401(k), including employer match, and Roth Employee Stock Purchase Plan (ESPP) Paid Time off, Sick Time, as well as corporate holidays observed Employee Assistance Program Life Balance benefits with Travel Assistance Services and Identity Theft&nbsp; Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc. Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws. &nbsp;

Account Executive, FluentStream

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.&nbsp;About the Role:&nbsp; The Director, Customer Support is a leadership role within a high-volume, fast-paced technical contact center environment. This position is responsible for leading Customer Care/Technical Support teams while delivering a best-in-class customer experience across all service channels. The Director will oversee day-to-day operational execution of a multi-function support organization, ensuring performance against key metrics while driving continuous improvement initiatives focused on efficiency, cost reduction, customer satisfaction, and churn prevention. Customer support is delivered through multiple communication channels including phone, email, ticketing systems, and chat-based interactions.&nbsp; **This position is onsite, M-F in our Boca Raton, FL office. At this time we are only considering local candidates.&nbsp; What You’ll Do:&nbsp; Lead, develop, and inspire Support team members to achieve operational and service goals&nbsp; Drive continuous process improvement initiatives to enhance execution, efficiency, cost control, customer satisfaction, and churn reduction&nbsp; Own and lead customer retention and salvage programs, including anti-churn initiatives&nbsp; Manage operational performance metrics, including service level, chat ART, ASA, abandonment rate, CSAT, and FCR across all functional areas&nbsp; Serve as the primary advocate for the customer across the organization, ensuring customer needs are represented in decision-making&nbsp; Own quality performance across all support channels, identifying trends, recommending corrective actions, and implementing team and agent development plans&nbsp; Own and deliver process and procedural communications for supervisors and their teams, ensuring consistent execution and alignment across Ooma contact centers&nbsp; Coach agents and supervisors to ensure consistent execution of procedures and a high-quality customer experience&nbsp; Oversee floor workflow and production management to maintain operational efficiency and service delivery standards&nbsp; Analyze performance trends and adjust staffing and scheduling strategies to optimize productivity and output&nbsp; Occasional travel may be required to support business needs (not a regular expectation)&nbsp; Experience We’re Looking For:&nbsp; 12+ years of overall professional experience, including 5+ years of senior-level leadership in a high-volume contact center environment. Experience in consumer electronics, cable, or telecommunications strongly preferred&nbsp; Strong vendor management experience required; offshore vendor management experience preferred but not required&nbsp; Proven success delivering performance against contact center KPIs, including (but not limited to) ASA, CSAT, ABN, AHT, and ART&nbsp; Demonstrated ability to develop forward-looking strategies and drive long-term improvements beyond day-to-day operational execution&nbsp; Ability to work independently with minimal supervision, applying sound judgment to resolve complex and non-routine challenges&nbsp; Strong leadership presence and managerial courage, with the ability to advocate for solutions and influence outcomes&nbsp; Track record of measurable, metric-driven improvements such as cost reduction, efficiency gains, process optimization, and margin improvement&nbsp; Proven ability to develop supervisors and frontline agents through coaching, mentoring, training, and performance management&nbsp; Strong technical aptitude and a passion for delivering exceptional customer experiences&nbsp; Demonstrated sales and retention effectiveness, particularly in customer salvage and anti-attrition programs&nbsp; Ability to influence results through leadership, drive, and business acumen&nbsp; Strong change leadership skills with the ability to implement initiatives that improve customer experience and operational performance&nbsp; Bachelor’s degree required; equivalent work experience considered #LI-CC1 What We Offer:&nbsp; Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.&nbsp; Comprehensive Medical/Dental/Vision insurance for you and eligible dependents HMO, PPO’s or a PPO with a HDHP (including HSA, which Ooma helps fund)&nbsp; Employer Paid Income Protection Benefits (Basic Life and AD&amp;D, Short- and Long-term disability) FSA Healthcare &amp; Dependent Care Commuter Benefits Voluntary Accident, Critical Illness, Hospital Indemnity and Legal 401(k), including employer match, and Roth Employee Stock Purchase Plan (ESPP) Paid Time off, Sick Time, as well as corporate holidays observed Employee Assistance Program Life Balance benefits with Travel Assistance Services and Identity Theft&nbsp; Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws.

Director, Customer Support

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.&nbsp;About the Role:&nbsp; We’re looking for a strategic and relationship-driven Key Account Manager to help grow Ooma’s presence across major retail and distribution partners. In this role, you’ll own and expand a portfolio of key accounts, building growth plans, strengthening partnerships, and driving unit sales performance.&nbsp; This is a high-impact position where you’ll collaborate cross-functionally, shape retail strategy, and play a critical role in expanding Ooma’s market footprint.&nbsp; What You’ll Do:&nbsp; Develop annual strategic account plans (reviewed quarterly) with clear sales and growth objectives. Identify growth opportunities based on marketing initiatives, product innovation, economic trends, and seasonality. Own and manage the full relationship with assigned key accounts. Serve as the primary point of contact and trusted advisor to retail partners.&nbsp; Lead business reviews, client meetings, and executive presentations. Forecast sales performance and provide regular reporting to the Head of Residential Sales. Manage marketing spend to maximize ROI and drive sell-through. Oversee product detail pages across e-commerce channels to ensure accuracy and strong performance. Partner with retailers to secure optimal shelf positioning and effective merchandising in brick-and-mortar locations. Represent Ooma at trade shows and industry events. Travel regularly to meet with key accounts and strengthen face-to-face partnerships.&nbsp; Experience We’re Looking For:&nbsp; 5+ years of experience in retail, distribution, consumer packaged goods (CPG), or consumer electronics. Proven success managing products across brick-and-mortar retail, e-commerce, or distribution channels. Experience in telecommunications, networking, or VoIP technology preferred. Strong relationship-building skills with the ability to influence and position products as strategic assets. Strategic mindset with the ability to translate insights into actionable growth plans. Excellent presentation, verbal, written, and listening communication skills. Highly organized and results-driven, with the ability to manage multiple priorities simultaneously. Self-starter who is comfortable with ambiguity and able to solve problems independently. Natural leadership presence with a positive, collaborative mindset. Proficiency in Microsoft Office (Excel, PowerPoint, etc.). Bachelor’s degree in Business or related field preferred, or equivalent professional experience.&nbsp; This role offers a competitive compensation package with a combination of base salary plus commission. The expected On-Target Earnings (OTE), which includes both base pay and commission, ranges from $140,000 CAD to $190,000 CAD annually, with actual earnings dependent on performance against targets. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The pay range is subject to change and may be modified in the future.&nbsp; What We Offer:&nbsp; Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.&nbsp; Comprehensive Medical/Dental/Vision insurance for you and eligible dependents&nbsp;&nbsp; GRSP including employer match Employee Stock Purchase Plan&nbsp; Unlimited paid time off as well as corporate holidays observed #LI-CC1 Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws. &nbsp;

Get a job referral to Ooma

Description

Jobs· 10 open

About

Financials

Referrals

Your career is worth investing in.

Get unlimited referrals with Premium.