***Who We Are***

If you've ever bought something online, there's a good chance we've already met—we are Narvar.

Narvar pioneered how brands engage with consumers beyond the "buy" button through order tracking, delivery notifications, returns and exchanges. Today, Narvar's comprehensive post-purchase platform empowers 1200+ of the world's most-admired brands—including Sephora, Levi's, and L'Oréal—to build trust, retain revenue, and grow customer lifetime value.

***What We Do***

Narvar's end-to-end post-purchase platform focuses on driving customer loyalty and increasing lifetime value through the provisions of a seamless post-purchase experience. Recognized by Fast Company as one of its "most innovative companies", Narvar serves 80% of US adults annually across 2 billion outbound shipments and 80 million returns. Worldwide, we touch over 125 million consumers each year across 8 billion interactions in 38 countries and in 55 languages.

***What We Stand For***

As pioneers of the post-purchase movement, we believe in fearlessly navigating the unknown.  We are professionals who thrive on adventure and nurture a collective mindset of constant innovation. Ours is a home for full hearts and creative minds—not big egos—because we know that kind of home leads to the biggest innovations in customer experience.

narvar

Narvar is Growing! We are looking for a Staff Software Engineer to build new product features that delight our customers. You will play a key role in guiding the future of our web application at Narvar by partnering with a cross-functional team including Engineers, Designers, Product Managers, and engineering leadership. You will lead process improvements that increase the velocity of the team, accelerating product development. As a Staff Engineer you will build a strong product-minded engineering culture by mentoring and guiding all levels of engineers.&nbsp; Day-to-day Own the architecture of new product platforms to drive business results and support extending existing ones. Implement scalable architecture and work on a committed team contributing to robust projects Write high-quality code that is modular, extendible and functional. Advocate for best patterns and practices in the area of system design, coding, performance, and testing. Developing a highly concurrent and distributed system. Defining and developing architecture models and roadmaps of application and software components to meet business and technical requirements, driving common usability across products and domains Work with cross-functional stakeholders including Product, Design, Sales, and Engineering Leadership to help break down business requirements into actionable plans Mentoring junior engineers on design, coding, and troubleshooting. What we're looking for BS/MS in computer science, engineering, or equivalent experience You have 10+ years of experience as a software engineer working on distributed systems Numerous years of hands-on experience in architecture, design and development of enterprise applications, integrations &amp; data infrastructure You have experience designing, developing, debugging, and operating resilient distributed systems You have experience with managing large, complex systems in the cloud You have proven track record in delivering efficient, scalable, reliable and maintainable customer facing systems on time You are not afraid to take initiative and help make an impact on the larger organization You have solid organizational and communication skills, the ability to prioritize tasks and keep projects on schedule Deep hands-on expertise in one or more of the following server-side languages: Java, Python, Go, Scala, Rust Extensive experience designing, building, and integrating with RESTful APIs Experience designing and scaling relational and NoSQL database platforms (such as MySQL, Postgres, Cassandra, DynamoDB, MongoDB, Redis, Elasticache) Experience with cloud computing platforms like AWS or GCP Experience building high volume, high performance, and highly available SaaS or consumer-facing products Previous startup experience strongly preferred Bonus Points You have demonstrated experience managing, delivering and owning the services end-to-end You have solid track record engaging and collaborating across the organization in different locations You have led the technical architecture of maintainable and scalable applications and data systems Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-BB1 #RemoteCanadaBelow is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits.The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location.&nbsp;Narvar Pay Range$195,000&mdash;$273,000 CADPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Staff Software Engineer, Distributed Systems

Narvar is growing! Narvar is looking for an entrepreneurial, impact-driven Principal Product Manager to lead Narvar Secure, our rapidly growing shipping insurance solution for e-commerce retailers. This is a high-visibility role where you’ll own the end-to-end strategy to scale adoption, transform onboarding into a seamless self-serve experience, and optimize conversion flows that directly drive revenue for both Narvar and our merchants. You’ll thrive in this role if you’re passionate about crafting seamless, user-centric experiences, making data-informed decisions, and solving complex integration challenges at scale. Key Responsibilities Drive Merchant Growth: Lead product initiatives that accelerate retailer adoption and reduce friction across the onboarding journey. Build Self-Serve Experiences: Redesign the onboarding process into intuitive, low-touch workflows that enable merchants to launch independently. Boost Attach Rates: Optimize messaging, design, and funnel performance to increase the percentage of orders with shipping protection. Lead Technical Integrations: Own integration strategies across e-commerce platforms (e.g., Shopify), support tools (e.g., Zendesk), ERPs, and Narvar’s internal product suite (e.g., Narvar Shield). Collaborate Cross-Functionally: Work closely with engineering, design, go-to-market, and customer teams to deliver high-impact outcomes. What Success Looks Like Revenue Growth: Demonstrated impact on Narvar Secure revenue through product-led initiatives and funnel optimization. Rapid Merchant Activation: Increased volume and velocity of new merchant launches through scalable self-serve onboarding. Higher Attach Rates: Ongoing improvements in conversion driven by UX experimentation and A/B testing. Expanded Platform Support: Broader 3rd-party integration coverage that reduces lift for retailers and increases market reach. Required Qualifications 10+ years of product management experience with proven delivery of revenue-driving features Deep understanding of e-commerce and merchant workflows 5+ years in e-commerce Strong technical intuition; comfortable managing integrations and backend complexity Demonstrated success optimizing UX and improving conversion rates Experience with A/B testing, data analysis, and using insights to guide roadmap decisions Excellent collaboration skills across engineering, design, and business teams Preferred Qualifications Direct experience owning buy path e-commerce flows Comfort with data tools like SQL, Looker, or similar Background in shipping, insurance, or risk-related fintech products Familiarity with insurance operations such as claims or compliance Experience with transactional or add-on revenue models Knowledge of platforms like Shopify, Salesforce Commerce Cloud, or BigCommerce Track record of building and managing third-party integrations About Narvar Secure Narvar Secure enables ecommerce retailers to offer shipping protection at checkout, providing peace of mind for customers while unlocking a new revenue stream for merchants. After a successful initial launch, the product is gaining strong traction, and now we’re ready to scale. Join us to shape the future of the post-purchase experience! Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Sonos, Nike, and 1500+ other brands. With hubs in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-RemoteBelow is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits.The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location.&nbsp;Narvar Pay Range$190,000&mdash;$220,000 CADPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Principal Product Manager

Narvar is growing!&nbsp;We’re building the data infrastructure behind the post-purchase experiences of hundreds of millions of consumers. When a shopper tracks a package, initiates a return, or gets a delivery notification through one of our 1,500+ brand partners, our data systems are doing the work behind the scenes. We’re looking for a Senior Data Engineer to own and evolve the pipelines, platforms, and data products that power Narvar’s analytics, ML, and merchant-facing products. You’ll work across the full stack of our data infrastructure, from ingestion and transformation to the analytics surfaces our merchants use every day. You’ll make architectural decisions, ship production systems at scale, and we expect you to work in an AI-native way, using agentic coding tools to increase your leverage and ship faster. Day-to-day Design, build, and operate data pipelines that process terabytes of transactional data daily using Airflow/Composer and BigQuery Own end-to-end data models and transformations that power merchant analytics, operational reporting, and ML features Build and maintain embedded analytics infrastructure — the data products our merchants interact with directly Evolve our data platform on GCP, including BigQuery, Cloud SQL, AlloyDB, and CDC datastreams Improve data quality and reliability through testing, observability, alerting, and validation frameworks Own data lineage, metadata, and documentation, and help prepare our data layer for agentic and LLM-powered use cases with semantic clarity and standardized metric definitions Collaborate cross-functionally with product, ML, and GTM teams, and contribute to technical direction through design docs and architecture decisions What We’re Looking For We care about judgment and ownership over credentials. You’re likely a strong fit if you: Have 5–8 years of experience building and operating production data systems Have strong SQL skills and are proficient in Python, with flexibility to pick up other languages as needed. Comfortable building and maintaining APIs. Have worked with modern data stacks on cloud platforms (GCP preferred, but AWS or Azure transfers well), including cloud data warehouses like BigQuery, ELT patterns, and orchestration with Airflow Understand data modeling deeply — dimensional modeling, slowly changing dimensions, incremental processing Treat data quality, lineage, and observability as first-class engineering concerns Communicate clearly with technical and non-technical stakeholders and are comfortable working cross-functionally Already use AI and agentic coding tools as a core part of how you work for planning, code generation, debugging, and code review. Signals That You’ll Thrive Here These aren’t hard requirements, but strong indicators: You’ve worked in startup or high-ownership environments where you wore multiple hats You’ve built or maintained embedded analytics or multi-tenant data products You’re excited about making data accessible to AI systems, whether that’s through better metadata, semantic layers, or preparing datasets for agentic workflows You care about cost optimization and data governance Why Data Engineering at Narvar? Because post-purchase is one of the most data-rich and underserved problem spaces in e-commerce. We process 10+ billion consumer interactions across 1,500+ retailers, 38 countries, and 55 languages. That data spans tracking, returns, claims, notifications, and customer care. Most data engineering roles have you building pipelines for internal dashboards. Here, the data products you build are the product — merchants make decisions from the analytics we surface, and our agentic AI (Navi) reasons over the data layer you help shape. We’re at an inflection point, investing in embedded merchant analytics and LLM-readiness. You’ll get startup-level ownership with platform-level impact, on a team that values thinking, judgment, and responsibility. Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-BB1 #LI-RemoteBelow is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits.The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location.&nbsp;Narvar Pay Range$180,000&mdash;$230,000 CADPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Senior Software Engineer, Data

<p>Narvar is growing! We are hiring a Principal Product Manager to build the platform that every Narvar merchant — and every Narvar product team — depends on. Merchant Experiences is the operating system for how 1,500+ enterprise retailers configure, automate, and get value from Narvar. It powers onboarding, configuration, AI automation, and self-service across every Narvar product.</p>
<p>Some of it exists today, but much of the architecture, product strategy, and experience is yours to define. This is a chance to build a foundational platform close to the ground up — as an internal founder — and set the patterns every other product team builds on. You'll be measured by a simple thing: how much faster every other Narvar product team can build because your platform exists. This isn't another admin console. It's leverage.</p>
<h2>What you'll own</h2>
<p><strong>1. Platform vision and architecture —</strong>&nbsp;Define and launch the first generation of a unified merchant experience platform: the shared services, patterns, and foundation every other Narvar product team builds on. Set the vision that keeps the work pointed in one direction.</p>
<p><strong>2. Onboarding and self-service —</strong>&nbsp;Own merchant onboarding, configuration, and in-product guidance. Cut onboarding effort by shifting high-touch work into clean, self-service experiences merchants can complete on their own.</p>
<p><strong>3. AI agents and workflow automation —</strong>&nbsp;Ship AI-powered agents and workflows that measurably improve merchant productivity and automate the manual work of configuring and running Narvar.</p>
<p><strong>4. Permissions, entitlements, and shared services —</strong>&nbsp;Own permissions and entitlements and the shared merchant services every Narvar product depends on, handling complex constraints like localization and role-based access without sacrificing a clean experience.</p>
<p><strong>5. Build and ship, hands-on —</strong>&nbsp;Break big problems into small releases, write specs, prototype, dig into data, and work shoulder-to-shoulder with engineering and design. Bias hard toward putting something real in front of merchants and iterating against their feedback.</p>
<p><strong>6. Cross-team adoption —</strong>&nbsp;Partner across every product team to turn their merchants' needs into reusable capabilities, and drive adoption so multiple teams are building on the platform. Align many teams toward one direction without relying on authority.</p>
<h2>In your first year</h2>
<ul>
<li>Launch the first generation of a unified merchant experience platform.</li>
<li>Get multiple product teams adopting shared platform capabilities.</li>
<li>Cut merchant onboarding effort through self-service.</li>
<li>Ship AI-powered workflows that measurably improve merchant productivity.</li>
<li>Establish the product foundation for Narvar's next generation of merchant experiences.</li>
</ul>
<h2>What we're looking for</h2>
<ul>
<li><strong>8+ years in product management:</strong>&nbsp;at a high-scale B2B2C SaaS company, owning complex products end to end as an individual contributor.</li>
<li><strong>A systems-minded builder:</strong>&nbsp;you've built and scaled platform or shared-services products, you bias hard toward shipping, and you'd rather put something real in front of customers than perfect a plan.</li>
<li><strong>Product-led growth and self-service instincts:</strong>&nbsp;onboarding, activation, in-product engagement, and reducing reliance on high-touch support.</li>
<li><strong>Sharp UX judgment grounded in research:</strong>&nbsp;you talk to users, partner closely with design, and decide based on how people actually work.</li>
<li><strong>A natural influencer:</strong>&nbsp;you align many teams toward one direction without relying on authority.</li>
<li><strong>4+ years in e-commerce or adjacent markets.</strong></li>
<li><strong>Comfort with complex constraints:</strong>&nbsp;localization and role-based access without sacrificing a clean experience.</li>
<li><strong>Technically fluent:</strong>&nbsp;you can talk API schemas, services, and data models with engineers. A technical degree or equivalent experience is expected.</li>
</ul>
<h2>Bonus points</h2>
<ul>
<li>Built LLM- or agent-powered features into B2B workflows.</li>
<li>Scaled product-led growth in an enterprise setting.</li>
<li>Background in B2B or B2B2C retail technology or eCommerce.</li>
</ul>
<h2>Why Narvar?</h2>
<p>We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar — a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail's most renowned brands, Narvar works with GameStop, Sonos, Nike, and 1,500+ other brands. With hubs in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door.</p>
<p>We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</p>
<p>Please read our Privacy Policy to learn what personal information we collect in connection with your job application, and how we may use and share it.</p>
<p>#LI-Remote</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><span style="font-weight: 400;">Below is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits.<br></span><span style="font-weight: 400;">The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location.&nbsp;</span></div><div class="title">Narvar Pay Range</div><div class="pay-range"><span>$190,000</span><span class="divider">&mdash;</span><span>$220,000 CAD</span></div></div></div><div class="content-conclusion"><p><strong><em data-stringify-type="italic">Please read our <a href="https://corp.narvar.com/privacy-policy" target="_blank">Privacy Policy</a></em><em data-stringify-type="italic">&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;</em></strong></p></div>

<p><span style="font-size: 10pt;"><strong>Narvar</strong> is growing!&nbsp;We’re building the data infrastructure behind the post-purchase experiences of hundreds of millions of consumers. When a shopper tracks a package, initiates a return, or gets a delivery notification through one of our 1,500+ brand partners, our data systems are doing the work behind the scenes. We’re looking for a <strong>Senior Software Engineer, Data</strong> to own and evolve the pipelines, platforms, and data products that power Narvar’s analytics, ML, and merchant-facing products.</span></p>
<p><span style="font-size: 10pt;">You’ll work across the full stack of our data infrastructure, from ingestion and transformation to the analytics surfaces our merchants use every day. You’ll make architectural decisions, ship production systems at scale, and we expect you to work in an AI-native way, using agentic coding tools to increase your leverage and ship faster.<br><br>For this role, you can be located in Canada and able to work within EST/EDT hours. We are fully remote.<br></span></p>
<h2><span style="font-size: 10pt;"><strong>Day-to-day</strong></span></h2>
<ul>
<li style="font-size: 10pt;"><span style="font-size: 10pt;">Design, build, and operate data pipelines that process terabytes of transactional data daily using Airflow/Composer and BigQuery</span></li>
<li style="font-size: 10pt;"><span style="font-size: 10pt;">Own end-to-end data models and transformations that power merchant analytics, operational reporting, and ML features</span></li>
<li style="font-size: 10pt;"><span style="font-size: 10pt;">Build and maintain embedded analytics infrastructure — the data products our merchants interact with directly</span></li>
<li style="font-size: 10pt;"><span style="font-size: 10pt;">Evolve our data platform on GCP, including BigQuery, Cloud SQL, AlloyDB, and CDC datastreams</span></li>
<li style="font-size: 10pt;"><span style="font-size: 10pt;">Improve data quality and reliability through testing, observability, alerting, and validation frameworks</span></li>
<li style="font-size: 10pt;"><span style="font-size: 10pt;">Own data lineage, metadata, and documentation, and help prepare our data layer for agentic and LLM-powered use cases with semantic clarity and standardized metric definitions</span></li>
<li style="font-size: 10pt;"><span style="font-size: 10pt;">Collaborate cross-functionally with product, ML, and GTM teams, and contribute to technical direction through design docs and architecture decisions</span></li>
</ul>
<h2><span style="font-size: 10pt;"><strong>What We’re Looking For</strong></span></h2>
<p><span style="font-size: 10pt;"><em>We care about judgment and ownership over credentials.</em></span></p>
<p><span style="font-size: 10pt;">You’re likely a strong fit if you:</span></p>
<ul>
<li style="font-size: 10pt;"><span style="font-size: 10pt;">Have 5–8 years of experience building and operating production data systems</span></li>
<li style="font-size: 10pt;"><span style="font-size: 10pt;">Have strong SQL skills and are proficient in Python, with flexibility to pick up other languages as needed. Comfortable building and maintaining APIs.</span></li>
<li style="font-size: 10pt;"><span style="font-size: 10pt;">Have worked with modern data stacks on cloud platforms (GCP preferred, but AWS or Azure transfers well), including cloud data warehouses like BigQuery, ELT patterns, and orchestration with Airflow</span></li>
<li style="font-size: 10pt;"><span style="font-size: 10pt;">Understand data modeling deeply — dimensional modeling, slowly changing dimensions, incremental processing</span></li>
<li style="font-size: 10pt;"><span style="font-size: 10pt;">Treat data quality, lineage, and observability as first-class engineering concerns</span></li>
<li style="font-size: 10pt;"><span style="font-size: 10pt;">Communicate clearly with technical and non-technical stakeholders and are comfortable working cross-functionally</span></li>
<li style="font-size: 10pt;"><span style="font-size: 10pt;">Already use AI and agentic coding tools as a core part of how you work for planning, code generation, debugging, and code review.</span></li>
</ul>
<h2><span style="font-size: 10pt;"><strong>Signals That You’ll Thrive Here</strong></span></h2>
<p><span style="font-size: 10pt;"><em>These aren’t hard requirements, but strong indicators:</em></span></p>
<ul>
<li style="font-size: 10pt;"><span style="font-size: 10pt;">You’ve worked in startup or high-ownership environments where you wore multiple hats</span></li>
<li style="font-size: 10pt;"><span style="font-size: 10pt;">You’ve built or maintained embedded analytics or multi-tenant data products</span></li>
<li style="font-size: 10pt;"><span style="font-size: 10pt;">You’re excited about making data accessible to AI systems, whether that’s through better metadata, semantic layers, or preparing datasets for agentic workflows</span></li>
<li style="font-size: 10pt;"><span style="font-size: 10pt;">You care about cost optimization and data governance</span></li>
</ul>
<h2><span style="font-size: 10pt;"><strong>Why Data Engineering at Narvar?</strong></span></h2>
<p><span style="font-size: 10pt;">Because post-purchase is one of the most data-rich and underserved problem spaces in e-commerce.</span></p>
<p><span style="font-size: 10pt;">We process 10+ billion consumer interactions across 1,500+ retailers, 38 countries, and 55 languages. That data spans tracking, returns, claims, notifications, and customer care. Most data engineering roles have you building pipelines for internal dashboards. Here, the data products you build are the product — merchants make decisions from the analytics we surface, and our agentic AI (Navi) reasons over the data layer you help shape. We’re at an inflection point, investing in embedded merchant analytics and LLM-readiness. You’ll get startup-level ownership with platform-level impact, on a team that values thinking, judgment, and responsibility.</span></p>
<h4><span style="font-size: 10pt;"><strong>Why Narvar?</strong></span></h4>
<p><span style="font-size: 10pt;"><em>We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!</em></span></p>
<p><span style="font-size: 10pt;"><em>From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.</em></span></p>
<p><span style="font-size: 10pt;"><em>Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.</em></span></p>
<p><span style="font-size: 10pt;"><em>We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</em></span></p>
<p><span style="font-size: 10pt;">#LI-Remote</span></p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><span style="font-weight: 400;">Below is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits.<br></span><span style="font-weight: 400;">The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location.&nbsp;</span></div><div class="title">Narvar Pay Range</div><div class="pay-range"><span>$180,000</span><span class="divider">&mdash;</span><span>$230,000 CAD</span></div></div></div><div class="content-conclusion"><p><strong><em data-stringify-type="italic">Please read our <a href="https://corp.narvar.com/privacy-policy" target="_blank">Privacy Policy</a></em><em data-stringify-type="italic">&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;</em></strong></p></div>

We’re introducing Rust where correctness, performance, and reliability truly matter. Narvar is a multi-language platform, and we’re intentional about where we apply Rust. We’re looking for senior engineers to help us bring Rust into the backbone of the system — the parts that must be fast, safe, and correct under real-world scale. This role is for engineers who want agency: people who enjoy identifying the right problems, choosing the right tools, and owning systems end-to-end. You won’t be handed a narrow ticket queue. You’ll help decide what gets built and how it should be built. What You’ll Work On Design and build high-correctness Rust services that sit on critical platform paths Introduce Rust into areas where safety, determinism, and performance are essential Own systems from architecture → implementation → rollout → operations Make real decisions around concurrency, async boundaries, data integrity, and failure modes Work across service boundaries in a polyglot environment (Rust alongside other stacks) Collaborate with product, design, and frontend engineers to build systems that are technically sound and product-aware Improve reliability, observability, and system behavior through design, not just patching Mentor other engineers and raise the bar on system quality and ownership What We’re Looking For We care more about judgment and ownership than credentials. You’re likely a strong fit if you: Have built and operated distributed systems in production Have deep hands-on Rust experience (not just experiments or side projects) Understand where Rust shines — and where it doesn’t Are comfortable reasoning about concurrency, async systems, and correctness guarantees Have experience designing APIs and data contracts that evolve safely over time Have worked with relational and/or NoSQL databases at scale Have deployed and operated services in AWS or GCP (We are a GCP Shop though!) Take initiative naturally and are comfortable operating with ambiguity Communicate clearly and make tradeoffs explicit Signals That You’ll Thrive Here These aren’t hard requirements, but strong indicators: You’ve worked in startup or high-ownership environments You’ve owned systems in production, including on-call responsibility You’re comfortable moving across the stack when needed (backend-first, full-stack aware) You’ve influenced architecture by earning trust, not by mandate You use modern tooling (including AI-assisted workflows) to increase leverage, not outsource thinking (Note: we care about outcome and judgment, not how flashy your tools are.) Why Rust at Narvar? Because some parts of the system deserve stronger guarantees. We use Rust where: Bugs are expensive Latency and throughput matter Safety and correctness are non-negotiable You’ll help define where Rust belongs, not just write Rust in isolation. Why Narvar (From an Engineer’s Perspective)? Real scale, real customers, real impacts Startup-level ownership with platform-level impact Teams that value thinking, judgment, and responsibility Low ego, high trust, and room to do your best work Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ + other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-RemoteBelow is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits.The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location.&nbsp;Narvar Pay Range$180,000&mdash;$230,000 CADPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Senior Rust Software Developer II

Narvar is growing! We are hiring a Sr. Presales Solutions Engineer who will be pivotal in driving our fiscal year's objectives, deploying your expertise to amplify our team's impact across multiple verticals. You will be at the forefront, fostering relationships with Account Executives and Customer Success teams to ensure cohesive delivery and exceptional client experiences. Day to Day Drive the technical discovery process, delivering insightful presentations and articulating product value through tailored demonstrations. Develop comprehensive solutions that meet business and technical needs while contributing to Narvar's strategic growth. Craft and maintain critical customer artifacts, including architecture documents, workflow diagrams, and integration plans, to ensure clarity and alignment with our solutions. Help answer RFI/RFP responses, security questionnaires, and the construction of SOWs, focusing on accurate implementation estimates and fostering technical trust. Guide customer conversations, focusing on technical insights to address questions and underline our leadership in post-purchase innovation. Facilitate discussions on data governance, emphasizing the strategic use of order and inventory data to amplify customer value. Stay ahead of industry trends and maintain expertise in product knowledge through competitive intelligence, industry events, and customer analysis. Actively participating in solution engineering community groups, and committing to continuous personal and professional development is a plus. What we’re looking for A proven track record of over 5+ years in solution engineering, pre-sales, or similar technical roles within the software industry. In-depth knowledge of SaaS, platform migrations, data migrations, API frameworks, and web technologies. Proficiency in iPaaS frameworks, e-commerce (Salesforce, Shopify, etc), Customer Service (Salesforce, Zendesk, etc), OMS, PIM, Jira, ERP, CRM, WMS, and other pertinent technologies. Excellent communication and presentation skills. Adept at managing deliverables across various cross-functional teams, demonstrating an ability to interact effectively at all organizational levels. Curiosity and a lifelong learner mindset, with hands-on experience in product demonstration environments and continuous skill enhancement. Professional Experience Substantial experience in positions such as Presales Solution Architect, Solution/Sales Engineer, Integration Consultant, etc. Strong background in retail, e-commerce, logistics, CX, and distribution sectors, with a strategic approach to client engagement and solution architecture a plus. Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1400+ other brands. With hubs in San Francisco, Atlanta, London, Bangalore, and Japan, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-RemoteBelow is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits.The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location.&nbsp;Narvar Pay Range$140,000&mdash;$180,000 USDPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Sr. Presales Solutions Engineer

Senior AI Engineer&nbsp; We’re building Navi — Narvar’s agentic AI that automates post-purchase resolution for the world’s leading retailers. Hundreds of millions of consumers interact with Narvar every year. Navi is our agentic AI that resolves delivery issues, returns, and refunds through natural conversation — powered by IRIS and 74 billion consumer touchpoints.&nbsp; We're looking for senior AI engineers to own this system end-to-end: architecture, model selection, production operations. You'll help decide what gets built and how. What You’ll Work On Design and build conversational AI agents for returns, claims, and customer service experiences Own agent systems from architecture → implementation → evaluation → production operations Build RAG / context graph retrieval pipelines that ground agent responses in real company and customer data Design agent orchestration for multi-step workflows that interact with identity, risk, order, and loyalty systems Create evaluation frameworks to measure task completion, accuracy, safety, and user satisfaction Implement guardrails and safety mechanisms — content moderation, hallucination detection, graceful fallbacks Integrate conversational experiences across web, mobile, SMS, and email channels Make real decisions around prompt design, model selection, latency/cost/quality tradeoffs, and failure modes Collaborate with product, design, and ML teams to build systems that are technically sound and product-aware What We’re Looking For We care more about judgment and ownership than credentials. You’re likely a strong fit if you: Have shipped conversational AI or agent-based systems used by real users in production Have built production systems on top of LLM APIs and agent frameworks — not just prompt playgrounds, but real integrations involving tool orchestration, context management, and reliability at scale Have a point of view on model selection tradeoffs — when to use frontier APIs vs. open-weight models (Qwen, Llama, Mistral), and understand the cost, latency, privacy, and capability tradeoffs of each Understand prompt engineering beyond basics: structured outputs, few-shot learning, chain-of-thought, tool calling Have built context graph pipelines that go beyond naive retrieval — entity resolution, relationship modeling, and dynamic context assembly from structured and unstructured data Have designed agent architectures that use function calling, tool execution, or multi-step reasoning Have strong programming skills in Python or TypeScript Have experience building and integrating APIs and backend services Are comfortable reasoning about evaluation, safety, and reliability in non-deterministic systems Take initiative naturally and are comfortable operating with ambiguity Signals That You’ll Thrive Here These aren’t hard requirements, but strong indicators: You’ve worked in startup or high-ownership environments You’ve built and operated AI systems in production, including monitoring and incident response You’ve evaluated and iterated on LLM systems for accuracy, hallucination, latency, and cost You’ve built or integrated MCP servers or similar tool-use infrastructure You’ve influenced technical direction by earning trust, not by mandate You use modern tooling (including AI-assisted development workflows) to increase leverage, not outsource thinking (Note: we care about outcome and judgment, not how flashy your tools are.) Why AI at Narvar? Because post-purchase is one of the highest-leverage applications of conversational AI. We’re building AI agents where: The problem space is well-defined but complex — returns, claims, and support have clear business logic but messy real-world edge cases Scale is real — hundreds of millions of consumer interactions per year across major global retailers Impact is measurable — resolution rates, customer satisfaction, cost savings, not vanity metrics The work is greenfield — you’re not maintaining a legacy chatbot, you’re building the next generation You’ll help define where and how AI agents should operate, not just implement someone else’s spec. Why Narvar ( from an Engineer's perspective?) Real scale, real customers, real consequences Startup-level ownership with platform-level impact Teams that value thinking, judgment, and responsibility Low ego, high trust, and room to do your best work We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-RemoteBelow is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits.The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location.&nbsp;Narvar Pay Range$180,000&mdash;$230,000 CADPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Sr. AI Engineer

Narvar is Growing! We are hiring Mid-Market Shopify Customer Success Managers to help us empower top brands to reach their business objectives. In this role, you will own the success of industry-leading brands on the Narvar platform. You will develop collaborative relationships to drive strong user adoption and excellent retention rates for Narvar’s solutions, demonstrating value every step of the way. You will deeply understand your customer’s business and use cases and act as an extension of their team. With enthusiasm and clarity, you will make data-driven recommendations to improve their customer experiences and drive ROI. Our clients include some of the most iconic brands in the world and they expect the highest level of professionalism and expertise. Day-to-day Own the health and success of your customers from go-live through to renewal and expansion Proactively engage your clients at the right times to demonstrate value and identify opportunities for growth and advocacy Use data insights to track client health, and forecast and mitigate risk of churn Provide technical guidance and support on product features and functionalities. Contribute to the scalability of the customer success team through automation and process optimization Collaborate with product and engineering teams to synthesize customer feedback and drive product development that maps back to the needs of Narvar’s retailers Partner with sales counterparts to ensure renewal and expansion opportunities are planned, forecasted and actioned efficiently Collaborate with cross-functional teams to address technical or operational challenges promptly. What we’re looking for Minimum of 5 year’s experience as a Customer Success Manager working with demanding mid market-size accounts. Deep understanding of Shopify features and experience working with Shopify retailers Understanding of how Shopify works with other ERPs, WMS platforms. Ability to guide Shopify retailers in making the best use of the Narvar products and features&nbsp; Deep understanding of retail, e-commerce, and logistics. Master multitasker and can juggle multiple accounts simultaneously with outstanding attention to detail Influence product, success, support, and sales teams to get things done Enjoy working in a fast-paced environment and have strong project management and communication skills Superb client-facing skills and radiate enthusiasm, high energy, poise, and confidence Articulate the value proposition of a technology platform to meet client needs You have a BA/BS degree or equivalent experience Familiarity with data analytics and reporting tools such as Looker, Google Data Studio, and Tableau. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-HybridPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Customer Success Manager, Mid-Market (Shopify)

As Narvar continues to scale its post-purchase platform, we are looking for a high-energy, technically curious&nbsp;Junior Customer Engineer to join our team. This is a foundational role designed for a recent college graduate or bootcamp finisher who is eager to dive into the world of e-commerce, APIs, and data integration. You won't be expected to architect complex systems on day one. Instead, you will be the "engine room" of the CE team—supporting our Senior Customer Engineers and Shopify SMEs on high-value projects. You’ll be taking on some of the extra tasks needed by the team but involved in the background, learning how the world’s biggest brands move data, and the right candidates will be looking to eventually grow into an implementation expert. We are looking for a teammate who is coachable, deadline-driven, and ready to help our team raise the bar. Day-to-Day Responsibilities Project Support: Assist Senior CEs with the "tasks" of implementations, including configuring basic data flows, working on configuration within the narvar platform, setting up webhooks, and testing API endpoints. Data Mapping: Work with JSON structures to ensure data from a customer’s storefront (like Shopify or Salesforce) maps correctly into the Narvar platform. Technical Documentation: Become the team’s historian. You’ll help document the custom solutions we build to ensure our Support and Product teams understand exactly how a client’s integration functions. Ticket Triage: Help investigate initial technical hurdles—debugging errors or checking logs —before escalating to sr team members Quality Assurance: Help perform rigorous testing on new integrations during our testing and hypercare phase Team Collaboration: Participate in regular stand-ups and project syncs, providing updates on your tasks and learning how to communicate technical concepts to non-technical stakeholders. What We’re Looking For The Foundation: A recent degree in Computer Science, Information Systems, or a graduate of a recognized Coding Bootcamp. Technical Literacy: A solid understanding of JavaScript, HTML/CSS, and how APIs (REST) work. You should be comfortable looking at a block of JSON and understanding its structure. Reliability: A "hit the deadline" mindset. You take pride in finishing what you start and keeping your team informed of your progress. Coachability: You thrive on feedback. You’re looking for a role where you can be mentored and are quick to apply what you’ve learned to the next task. Communication: Strong written and verbal skills. You can explain a problem clearly and aren't afraid to ask questions when you're stuck. Bonus Points: Any exposure to e-commerce platforms (Shopify, BigCommerce) or automation tools (n8n, Zapier) is a huge plus, but not a dealbreaker. Why Join the CE Team? This isn't just a "support" job. You will be working directly on the connective tissue of global retail. You’ll be mentored by industry experts, get hands-on experience with modern iPaaS tools, and have a clear career path toward becoming a full Customer Engineer or Integration Architect. Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1500+ other brands. With hubs in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-RemoteBelow is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits.The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location.&nbsp;Narvar Pay Range$65,000&mdash;$100,000 CADPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

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