MeridianLink is a leading provider of cloud-based software solutions for financial institutions, offering a comprehensive platform to streamline lending processes and enhance customer experiences. Founded in [year], MeridianLink has been at the forefront of digital transformation in the financial services industry, empowering clients to optimize their operations, mitigate risk, and drive growth. With a commitment to innovation and customer success, MeridianLink continues to revolutionize how financial institutions manage their lending operations in an increasingly digital world.

Staff Platform Engineer – Platform IntegrationsPosition SummaryThe Staff Platform Engineer for Platform Integrations is a senior individual contributor and the primary technical authority on the integrations that connect MeridianLink’s products to one another and to the external systems our clients depend on. This role sits within Platform Services and owns integration architecture, API design, and the patterns and standards that engineering teams across Consumer, Portal/Access, and adjacent product lines build against. The right person combines deep technical expertise in integration and API systems with the maturity to operate across teams and drive architectural decisions without formal authority.Key CompetenciesStaff engineers operate across multiple teams or an entire product line. They set technical direction, make architecture and technology decisions that others build against, and raise the engineering floor across the teams they touch. Staff engineers at MeridianLink are active, daily users of AI-assisted development tools, and go further by building the workflows, tooling, and patterns that make those tools more effective for the teams around them.Technical Leadership &amp; Architecture• Makes critical architecture and design decisions that span multiple teams or an entire product area• Evaluates technology choices with a clear view of trade-offs at scale, not just for the immediate problem• Drives technical standards and patterns that other engineers can follow without being supervised• Identifies systemic problems before they become incidentsCross-Team Execution• Provides day-to-day technical direction for one or more scrum teams without holding a management title• Steps into ambiguous, high-stakes technical problems across teams and drives them to resolution, without being asked• Holds a high bar in code and design review across team boundariesIntegration Architecture &amp; API Design• Defines integration patterns, API contracts, and data exchange standards used across product lines• Evaluates build-vs-buy decisions for integration infrastructure, including API gateways, event streaming, and messaging platforms• Designs resilient, observable integration systems that degrade gracefully and recover predictably• Drives adoption of shared integration infrastructure and establishes standards for how teams onboard to itEcosystem &amp; Product Knowledge• Develops deep working knowledge of MeridianLink’s product ecosystem, including the data flows, dependencies, and integration points across LOS, Account Opening, TazWorks, and partner systems• Anticipates how product-level changes cascade across integration surfaces and flags risk before it ships• Builds relationships with product and engineering stakeholders across Consumer, Portal/Access, and adjacent teams to stay ahead of integration needsExpected DutiesArchitectural Leadership• Own the reference architecture for the Platform Integrations layer, covering API standards, event-driven patterns, shared integration service design, and third-party integration frameworks• Lead technical due diligence and design reviews for new integration requirements, particularly those that cross product lines or involve external partners• Define and document API contracts, integration patterns, and onboarding standards that enable product teams to build on shared integration infrastructure with confidence• Drive decisions on integration tooling, frameworks, and platforms in partnership with the Platform Foundation and Capabilities teamsHands-On Delivery• Contribute directly to implementation of integration services, APIs, and shared libraries used across the engineering organization• Participate in code review and design review with a high bar, raising quality across the team• Build and maintain tooling that makes integration development faster and more reliable for other engineers• Validate and improve AI-assisted development practices within the integrations domainPlatform Standards &amp; Governance• Author RFCs and ADRs that document integration design decisions with enough clarity and context to remain useful for years• Establish and maintain a shared integration knowledge base, including runbooks, onboarding guides, and API documentation• Participate in architecture review for integration-adjacent work happening in product and platform teams, catching design issues before implementation begins• Contribute to platform governance processes to ensure integration decisions are made through the right channelsCollaboration &amp; Growing Others• Develop Senior engineers toward Staff-level scope; give them problems and opportunities that stretch them, not just guidance on their current work• Partner with Engineering Managers and Product leadership to align technical decisions with delivery goals• Own the design and maintenance of technical knowledge infrastructure, including RFCs, ADRs, runbooks, and onboarding paths, so teams can operate without needing to escalateQualifications: Knowledge, Skills, and AbilitiesRequired• 8+ years of professional software engineering experience, with demonstrated technical leadership across multiple teams or product areas• Proven ability to make and defend architecture decisions at scale• Active daily use of AI-assisted development tools• Bachelor’s degree in Computer Science, Software Engineering, or equivalent experienceRequired (Role-Specific)• Demonstrated experience designing and building production-grade integration systems: RESTful APIs, event-driven architectures, or enterprise messaging patterns• Experience with API gateway technologies and API lifecycle management, including versioning, contracts, and deprecation• Strong proficiency in at least one backend language used in integration and platform contexts (Java, Python, C#, or similar)• Experience deploying and operating integration workloads on cloud platforms, AWS strongly preferred• Familiarity with event streaming platforms and asynchronous processing patternsPreferred• Experience with enterprise integration patterns and frameworks at scale across multiple engineering teams• Prior work in a multi-product fintech or financial services environment where integration complexity spans regulatory boundaries• Experience with API management platforms and governance tooling• Experience establishing integration standards or governance processes across multiple engineering teamsWhat Success Looks LikeA successful hire quickly becomes the integration team’s architectural anchor, reducing the number of design decisions that need to escalate while simultaneously raising the quality of the decisions that happen at the team level. Over time, impact is measured in the durability of the integration standards they establish, the engineering hours saved by the tooling and documentation they produce, and the degree to which product teams across the organization trust the integration platform as a reliable foundation.

Staff Platform Engineer - Platform Integrations

We are seeking an accomplished Data Engineer to join our rapidly growing team. This role is responsible for designing, building, and evolving scalable data pipeline architecture to ensure reliable, high-quality data delivery across the organization.The ideal candidate is a hands-on engineer with strong experience building and maintaining data pipelines, and a passion for delivering robust data solutions that enable analytics and business decision-making.The Data Engineer will partner with data architects, data analysts, data scientists, and cross-functional stakeholders to deliver trusted data assets supporting a wide range of business initiatives. They will ensure efficient and reliable data delivery across multiple teams, systems, and products in a dynamic environment.This role offers the opportunity to evolve and enhance a modern data platform by improving existing pipelines or redesigning them for greater scalability, performance, and maintainability. The successful candidate will apply modern software engineering practices, including AI-assisted development tools, to improve productivity, code quality, and delivery speed while maintaining strong engineering standards.RESPONSIBILITIES• Design, develop, and maintain scalable data pipelines and data products for internal and external consumers.• Build and optimize batch and near real-time data ingestion, transformation, and delivery processes.• Integrate data from internal and external sources to support business, reporting, and analytics requirements.• Collaborate with data architects, analysts, data scientists, and business stakeholders to deliver scalable data solutions and support Sisense dashboards and analytics assets.• Design and implement data models that support reporting, analytics, and operational use cases.• Ensure data quality, reliability, and performance through monitoring, validation, automated testing, and troubleshooting.• Write maintainable, well-documented, and testable code; participate in code reviews; and leverage AI-assisted development tools to improve quality and efficiency.• Support CI/CD, infrastructure automation, technical documentation, and continuous improvements to data architecture, tooling, and engineering practicesQUALIFICATIONS• 2–4 years of professional experience in Data Engineering, Data Warehousing, or related roles.• Strong hands-on experience with Python and SQL for building scalable data pipelines and transformation logic.• Experience with Apache Spark, Parquet, and Azure Databricks, including Databricks workflows, Delta Lake, Delta Sharing, and Unity Catalog.• Strong SQL expertise including performance tuning, indexing, partitioning, query optimization, and stored procedure development.• Solid understanding of ETL/ELT methodologies, data warehousing principles, and modern data engineering best practices.• Experience designing and implementing data models to support analytics, reporting, and operational use cases.• Experience supporting or working with BI tools such as Sisense (or similar platforms).• Experience with CI/CD pipelines and version control practices (e.g., GitLab, Jenkins, or equivalent).• Experience working in fast-paced product environments with an emphasis on delivery, maintainability, and minimizing technical debt.• Strong communication skills with the ability to collaborate across technical and non-technical stakeholdersBONUS QUALIFICATIONS• Experience building lightweight data applications or internal tools using any of the following frameworks such as Streamlit, Dash, Flask, Gradio, Shiny, or Node.js.• Ability to navigate ambiguity, prioritize effectively, and adapt to changing business needs.• Prior experience in financial services or regulated environments is a plus

Data Engineer

The VP Customer Success Enablement position is a senior leadership role responsible for driving transformation across MeridianLink’s Customer Experience (CX) team, with a primary focus on Customer Success Management and partnership with Customer Support. The VP will set the vision for evolving team capabilities and processes through thoughtful workforce planning, technology enablement including automation and AI and the ongoing development of roles and responsibilities. In addition, the VP plays a pivotal role in building on the foundation for scalable, future ready teams by collaborating with stakeholders across departments to champion organizational change, enhance cross-functional collaboration, and align CX strategies with enterprise-wide objectives.This role provides strategic leadership for the Customer Success Management organization as well as the newly created Critical Account Program (CAP) bringing focus to post implementation customer advocacy, escalation management, and revenue retention.Core Responsibilities:Customer Success Management<ul style="min-height:1.5em"><li>Lead the Customer Success Management team, including 2 Directors and 25 CSMs to accelerate product adoption, improve NRR, and drive partnership with Sales.</li></ul><ul style="min-height:1.5em"><li>Implement customer success scores, improve business review effectiveness, and evolve account management practices.</li></ul>Critical Account program (CAP)<ul style="min-height:1.5em"><li>Own handling of complex escalations to strengthen customer relationships and ensure long-term success by driving effective platform adoption and delivering exceptional care.</li></ul>Through a highly skilled, cross-functional team, mobilize resources to resolve critical issues rapidly, protect revenue and trust, and empower customers to maximize the value of our solutions.Workforce Planning<ul style="min-height:1.5em"><li>Drive workforce planning initiatives for both Customer Success and Customer Support, in partnership with CX leadership.</li></ul><ul style="min-height:1.5em"><li>Identify opportunities for technology enablement (including automation and AI) while maintaining a focus of employee engagement and development.</li></ul><ul style="min-height:1.5em"><li>Collaborate with the VP of CX Operations to ensure alignment and avoid duplication of operational initiatives.</li></ul>Organizational Leadership:Direct Reports<ul style="min-height:1.5em"><li>CSM Sr Director and 2 Directors</li></ul><ul style="min-height:1.5em"><li>CAP Director</li></ul>Collaborative Relationships<ul style="min-height:1.5em"><li>Partner with Support Leadership to include workforce planning for the Support team.</li></ul><ul style="min-height:1.5em"><li>Work closely with the VP of CX Operations to ensure seamless execution or operational strategies, with clear delineation of responsibilities.</li></ul><ul style="min-height:1.5em"><li>Other relationships: Services Delivery, Sales, Product, RevOps, and Finance.</li></ul>Qualifications:<ul style="min-height:1.5em"><li>Proven experience in senior Customer Success leadership roles, preferably within SaaS or technology companies</li></ul><ul style="min-height:1.5em"><li>Experience managing critical customer escalations focusing on restoring trust and returning customers to a buying mindset</li></ul><ul style="min-height:1.5em"><li>Strong track record of driving organizational growth and operational scalability</li></ul><ul style="min-height:1.5em"><li>Expertise in strategic workforce planning, process optimization, and performance management, including indirect influence over teams outside of direct reporting lines</li></ul><ul style="min-height:1.5em"><li>Deep understanding of SaaS business models, metrics (e.g., ARR, NRR, LTV), and customer-focused strategies</li></ul><ul style="min-height:1.5em"><li>Excellent analytical, problem-solving, and decision-making skills</li></ul><ul style="min-height:1.5em"><li>Exceptional communication and interpersonal skills, with the ability to inspire and influence stakeholders at all levels</li></ul><ul style="min-height:1.5em"><li>Excellent executive communication and reporting capabilities, including board-level visibility</li></ul><ul style="min-height:1.5em"><li>Strategic thinker with a bias for operational execution and cross-functional alignment</li></ul>Success in This Role Looks Like:<ul style="min-height:1.5em"><li>Clear leadership and direction for the CSM team to improve success with future vision</li></ul><ul style="min-height:1.5em"><li>Reduced churn through a structured CAP escalation model and improved account management</li></ul><ul style="min-height:1.5em"><li>Improved customer communication during critical escalations</li></ul><ul style="min-height:1.5em"><li>Accelerated automation and artificial intelligence improving support efficiency with an eye to a broader CX motion</li></ul><ul style="min-height:1.5em"><li>Stronger alignment between CSM, Support and Professional Services</li></ul><ul style="min-height:1.5em"><li>Active leadership in supporting business transformation efforts, driving the adoption and integration of innovative AI solutions across functions to improve insights and customer experience achieved through partnership and influence rather than direct reporting</li></ul>

VP Customer Success Enablement

MeridianLink is seeking a Data Analytics Consultant who brings strong project management discipline to complex, client-facing analytics engagements. This role sits at the intersection of analytics delivery, client partnership, and cross-functional execution. You will own analytics initiatives from intake through delivery, managing scope, timelines, dependencies, and stakeholder expectations while ensuring high-quality, actionable outputs.In this role, you will lead multiple concurrent analytics projects for financial institutions, coordinating across internal teams and client stakeholders to translate business objectives into well-defined analytical deliverables. You will be responsible for driving projects forward, removing blockers, and ensuring work is delivered accurately, on time, and aligned to client goals. While technical analytics skills are essential, success in this role depends equally on your ability to plan work, communicate clearly, manage risk, and guide clients through complex decisioning and performance insights.As a highly visible member of the Analytics Team, you will serve as both delivery lead and trusted advisor, helping clients understand how MeridianLink decisioning products and analytics capabilities support better lending outcomes. If you thrive in a fast-paced environment, enjoy owning projects end to end, and take pride in delivering polished, client-ready work, this role offers the opportunity to make a measurable impact across our customer base.Key Responsibilities:<ul style="min-height:1.5em"><li>Learn and develop a strong understanding of MeridianLink Decision Engines, including MeridianLink Consumer and DecisionLender, how applications are processed end to end, and how to navigate the user interface in order to guide clients on where key modules and functionality live within the product environment.</li></ul><ul style="min-height:1.5em"><li>Analyze complex datasets to identify key trends, evaluate performance, and deliver insights that inform business decisions.</li></ul><ul style="min-height:1.5em"><li>Design and maintain interactive dashboards that provide clients with real-time visibility into performance metrics.</li></ul><ul style="min-height:1.5em"><li>Use business intelligence tools such as Power BI and Sisense to develop custom reports aligned with client goals.</li></ul><ul style="min-height:1.5em"><li>Lead client-facing meetings to present findings and translate data into actionable business recommendations.</li></ul><ul style="min-height:1.5em"><li>Work collaboratively with internal teams to design and deliver analytics solutions that drive value.</li></ul><ul style="min-height:1.5em"><li>Ensure accuracy, consistency, and timeliness across all analytics deliverables.</li></ul><ul style="min-height:1.5em"><li>Contribute to internal knowledge-sharing and support team growth through peer collaboration and training.</li></ul><ul style="min-height:1.5em"><li>Develop new analytics capabilities, including automation and scalable reporting tools.</li></ul><ul style="min-height:1.5em"><li>Serve as a trusted advisor to clients, offering insights on best practices in analytics tools and strategy.</li></ul><ul style="min-height:1.5em"><li>Build and maintain all marketing collateral, analytics case studies, and blogs for customer engagement</li></ul><ul style="min-height:1.5em"><li>Communicate complex technical findings in a clear and compelling way to both technical and non-technical stakeholders.</li></ul>Qualifications:<ul style="min-height:1.5em"><li>Bachelor’s Degree in Data Analytics, Computer Science, Statistics, Economics, Finance, or Mathematics is preferred.</li></ul><ul style="min-height:1.5em"><li>3-6 years of relevant experience in business intelligence, analytics, or data analysis. Experience working at a financial institution is preferred.</li></ul><ul style="min-height:1.5em"><li>Lead end-to-end project execution, developing detailed project plans, timelines, and resource allocations to ensure on-time, on-budget delivery while managing scope, risks, and dependencies. PMP or other project management certification is highly desirable.</li></ul><ul style="min-height:1.5em"><li>Drive cross-functional coordination and accountability, facilitating clear communication, tracking milestones and deliverables, and proactively resolving issues to maintain alignment with business objectives.</li></ul><ul style="min-height:1.5em"><li>High-level proficiency with business intelligence tools such as Power BI or Sisense for analytics and reporting.</li></ul><ul style="min-height:1.5em"><li>Strong skills in Microsoft Excel and PowerPoint for data analysis and presentation.</li></ul><ul style="min-height:1.5em"><li>Expert-level skills in writing and optimizing complex SQL queries for data extraction and transformation. Strong skills in Python for data processing, transforming, and manipulation are also preferred.</li></ul><ul style="min-height:1.5em"><li>Exceptional attention to detail with the ability to manage multiple projects and meet tight deadlines.</li></ul><ul style="min-height:1.5em"><li>Strong communication and interpersonal skills, with the ability to work effectively in cross-functional teams and present complex data insights to stakeholders.</li></ul>

Data Analytics Consultant

Sr. Software Engineer – Full Stack (AI focus)Position Summary:We are seeking a Senior Full-Stack Software Engineer to join our growing team focused on developing AI-powered experiences for our products using Python, React, and modern cloud technologies. You'll work closely with product, design, and fellow engineers to craft seamless AI-powered features that empower users to do their best work.Expected Duties:· Work on AI-powered services that are used across product lines, developing both backend APIs and frontend interfaces.· Mentor lower-level peers and serve as an informal technical lead, particularly in AI/ML integration best practices.· Create and execute processes and procedures for the technical quality, security, performance, and consistency of AI-powered products.· Create "big picture" architectural approaches and implementation plans for AI-integrated software.· Ensure security, performance, and quality of software architectures and provide technical guidance to development teams.· Drive end-to-end system design decisions for scalable enterprise-grade AI platforms and collaborate with Product to evolve requirements into well-architected solutions.· Conduct research, gather information, interpret data, identify requirements, and create innovative solutions for AI-driven products.· Stay current on emerging AI/ML technologies, modern development tooling, and implement security best practices throughout the AI development lifecycle.Qualifications: Knowledge, Skills, and Abilities· Ability to assess unusual circumstances and use sophisticated analytical and problem-solving techniques to identify the cause, particularly with AI integrations.· Ability to resolve and assess a wide range of AI-related issues in creative ways and suggest variations in approach.· Ability to devise AI-powered solutions based on limited information and precedent and adapts existing approaches to resolve complex technical issues.· Strong foundation in both RESTful API development in Python and modern frontend development (React, TypeScript, Vite).· Solid understanding of cloud environments with experience deploying full-stack AI applications.· Experience with modern development tooling across the stack and proficiency with AI-assisted development tools (GitHub Copilot, Claude, etc.).· Track record of taking AI-powered features end-to-end from high-level product concepts to production deployment.· Ability to enhance relationships and networks with senior internal/external partners who are not familiar with AI/ML subject matter, often requiring persuasion and technical expertise.· Bachelor's degree and 6-8 years of related experience or equivalent work experience, with demonstrated experience in full-stack development and AI integration.Preferred Additional Skills:· Hands-on experience integrating AI/ML services (e.g., Azure AI, OpenAI, Anthropic) into production applications.· Knowledge of AI frameworks (e.g., Langchain), LLM orchestration frameworks, and prompt engineering best practices.· Familiarity with modern UI frameworks (Tailwind CSS, shadcn/ui) and React patterns.· Knowledge of containerization (Docker), CI/CD pipelines, and DevOps practices.· Understanding of AI safety, prompt injection prevention, and LLM security considerations.If you’re a self-driven engineer who enjoys working across the entire technology stack and is passionate about building the next generation of AI-powered applications — we’d love to meet you.

Sr. Software Engineer - Full-Stack (AI Focus)

The System Administration Consultant is responsible for delivering implementation and ongoing managed services, training, and other professional offerings to new and existing customers. This role will assist clients with configuration needs, provide guidance on optimal product setup, and align solutions with client processes. The consultant will configure company products on behalf of clients, advise on best practices, and build strong business relationships.Key Responsibilities:<ul style="min-height:1.5em"><li>Develop a strong understanding of the company’s software to educate clients and provide best practice recommendations.</li><li>Partner with clients to develop and implement initiatives that support their goals and objectives.</li><li>Collect business requirements and implement changes within the company’s Consumer, Opening, and Portal systems.</li><li>Organize tasks to maximize productivity, efficiently use resources, and meet project timelines.</li><li>Create deliverables for clients, review results, and provide recommendations using a consultative approach.</li><li>Identify potential issues early, resolve them proactively, and communicate product improvements.</li><li>Support effective communication with stakeholders throughout the project cycle.</li><li>Provide proactive, responsive client service, ensuring questions and requests are addressed promptly.</li><li>Contribute to knowledge sharing and service innovation initiatives within the team.</li></ul>Qualifications:<ul style="min-height:1.5em"><li>Bachelor’s degree or equivalent work experience.</li><li>2–4 years of related experience in loan origination or account origination systems.</li><li>Strong proficiency with Microsoft systems.</li><li>Ability to work independently on moderately complex projects and collaborate with team members on more complex initiatives.</li><li>Strong problem-solving and decision-making skills within defined procedures and practices.</li><li>Effective at building productive client and team relationships.</li><li>Excellent communication skills, both verbal and written.</li><li>Strong organizational skills with the ability to manage multiple projects simultaneously.</li><li>Comfort with remote presentations and group discussions.</li><li>Team-oriented, adaptable, and able to balance multiple priorities.</li><li>Knowledge of customer service principles and practices.</li></ul>

System Administration Consultant

The Predictive Analytics Consultant will be a key member of the analytics team, responsible for leading the design and delivery of critical solutions like Automated Underwriting, Risk Scoring, and Portfolio Monitoring. This role involves utilizing advanced data science tools and techniques to provide analytics services that optimize decision engines and improve the lending operations of financial institutions. The position will focus on building, testing, validating, and deploying predictive and optimization models that support credit underwriting decisions. The consultant will develop data-driven solutions to enhance credit risk assessments, automate decision-making, and optimize underwriting processes.The ideal candidate should possess a thorough understanding of loan origination systems, core underwriting practices, credit bureau data, and the interaction between these areas to drive predictive analytics. Additionally, they should have a strong grasp of how decisioning engines work in lending, banking, or credit union environments for consumer loans, including data integration and automated underwriting.Responsibilities:<ul style="min-height:1.5em"><li>Managing large, complex datasets from multiple sources, ensuring they are accurate, clean, and organized for analysis. Perform detailed data wrangling tasks to handle data inconsistencies to prepare data for use in predictive models and analysis.</li></ul><ul style="min-height:1.5em"><li>Implement advanced data transformation techniques (e.g., feature engineering, aggregation, normalization) to optimize data for specific machine learning, optimization and statistical models.</li></ul><ul style="min-height:1.5em"><li>Work on various types of predictive models, including classification, regression, and clustering, using algorithms like decision trees, random forests, or neural networks.</li></ul><ul style="min-height:1.5em"><li>Contribute to the fine-tuning of models by optimizing hyperparameters and evaluating performance using cross-validation, ensuring that models meet business and technical requirements.</li></ul><ul style="min-height:1.5em"><li>Develop end-to-end analytical solutions, from data collection to model deployment, ensuring that the solutions meet the client's business objectives, such as improving lending strategies or underwriting decisions.</li></ul><ul style="min-height:1.5em"><li>Ensure that the analytical results align with key performance indicators (KPIs) and help drive measurable outcomes.</li></ul><ul style="min-height:1.5em"><li>Participate in the internal development of new data science methodologies that address evolving needs related to underwriting for our financial institution clients.</li></ul><ul style="min-height:1.5em"><li>Present complex analytical findings in a clear and actionable format to internal stakeholders and external clients helping them interpret the results of predictive models and make informed decisions based on data insights.</li></ul><ul style="min-height:1.5em"><li>Provide feedback and contribute to the continuous improvement of the data science workflow, ensuring projects are executed efficiently and with precision.</li></ul>Qualifications:<ul style="min-height:1.5em"><li>Bachelor’s or Master’s degree in Statistics, Data Science, Analytics, Mathematics, Economics, Finance, or a related field is preferred</li></ul><ul style="min-height:1.5em"><li>4+ years of experience building and validating predictive credit risk models, preferably in the financial services or lending industry.</li></ul><ul style="min-height:1.5em"><li>Proven experience with model development and deployment, testing, validation, and monitoring.</li></ul><ul style="min-height:1.5em"><li>Expert-level skills in programming languages such as Python for model development and analysis leveraging Pandas, Scikit-learn, and other data handling, statistical, optimization, and machine learning frameworks</li></ul><ul style="min-height:1.5em"><li>High-level proficiency and advanced skills in SQL for data querying and data manipulation.</li></ul><ul style="min-height:1.5em"><li>Proficiency in AWS for training, building, and deploying models is preferred, along with experience in MLOps.</li></ul><ul style="min-height:1.5em"><li>Strong problem-solving skills and attention to detail in analyzing data and validating models.</li></ul><ul style="min-height:1.5em"><li>Excellent communication skills to present technical concepts to non-technical stakeholders.</li></ul><ul style="min-height:1.5em"><li>Ability to work independently and as part of a team in a fast-paced, dynamic environment.</li></ul><ul style="min-height:1.5em"><li>Strong project management skills with the ability to handle multiple tasks and deadlines.</li></ul>

Predictive Analytics Consultant

Java Software Engineer IIIPosition SummaryAs a Java Software Engineer III, you are a senior, highly impactful member of a collaborative engineering team responsible for building and maintaining mission-critical background screening and compliance platforms within TAZWorks and InstaScreen. In this role, you design, build, and deliver high-quality, scalable Java-based services that directly support customer workflows and regulatory requirements.You bring strong technical judgment, deep backend expertise, and a passion for clean, maintainable solutions. Beyond writing code, you influence technical direction, contribute to architectural decisions, and mentor other engineers while working closely with Product, DevOps, QA, and other stakeholders in an agile environment.Responsibilities:<ul style="min-height:1.5em"><li>Design, develop, and maintain secure, scalable Java-based backend services and applications supporting TAZWorks and InstaScreen platforms</li><li>Translate complex business requirements into well-designed technical solutions with a focus on reliability, performance, and maintainability</li><li>Take ownership of features and services through the full software development lifecycle, from design and implementation to deployment and support</li><li>Collaborate closely with Product Owners, Architects, DevOps, QA, and fellow engineers to deliver high-quality, business-driven solutions</li><li>Perform code reviews and provide constructive feedback to ensure adherence to coding standards, best practices, and architectural guidelines</li><li>Troubleshoot, debug, and optimize existing systems to improve performance, scalability, and security</li><li>Contribute to system design discussions, technical documentation, and proof-of-concept efforts for new approaches and technologies</li><li>Mentor and support junior and mid-level engineers, helping grow overall team capability and engineering excellence</li><li>Participate effectively in a distributed, agile scrum environment and contribute to continuous improvement initiatives</li></ul>Qualifications:<ul style="min-height:1.5em"><li>Bachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent practical experience)</li><li>5+ years of professional experience developing backend applications in Java</li><li>Strong understanding of object-oriented design principles and system design best practices</li><li>Hands-on experience building and consuming web services (REST; SOAP a plus)</li><li>Solid experience with relational databases and SQL; ability to design and tune database interactions</li><li>Proven experience with full lifecycle application development in a production SaaS environment</li><li>Familiarity with CI/CD pipelines and modern DevOps practices</li><li>Experience working effectively in a fast-paced, agile development environment</li><li>Strong problem-solving skills and the ability to independently investigate and resolve complex technical issues</li><li>Preferred Experience, Qualifications, and Skills:</li><li>Experience with Spring Boot, Spring JPA/Hibernate, and Spring Security</li><li>Knowledge of microservice architectures, system design patterns, and integration strategies</li><li>Experience with containerized environments using Docker and Kubernetes</li><li>Cloud development experience, particularly in Azure</li><li>Familiarity with CI/CD and infrastructure tooling such as Git, Jenkins, Azure DevOps, Terraform, or Terragrunt</li><li>Experience with automated testing methodologies, including unit and integration testing</li><li>Understanding of performance tuning and secure coding practices</li><li>Exposure to scripting languages such as Python, JavaScript, or shell scripting</li><li>Prior experience mentoring or guiding other engineers</li></ul>

Java Software Engineer III

Position Summary:Join our mission to transform the mortgage industry with innovative fintech solutions. We are seeking a results-driven Key Account Director to drive significant revenue growth by securing new logos and expanding our footprint within existing accounts across a dedicated geographical territory. This is a high-impact role where your strategic prowess in complex sales cycles will directly contribute to our market expansion and success. This role requires a hunter's mentality and a tactical approach to managing sales cycles, from prospecting to close.Expected Duties:<ul style="min-height:1.5em"><li>Drive New Business: Develop and implement strategic sales plans to acquire, qualify, and close new customer opportunities (banks, credit unions, independent mortgage bankers) using company-provided tools and a defined sales process.</li></ul><ul style="min-height:1.5em"><li>Build a Robust Pipeline: Develop and manage a qualified sales pipeline valued at 3 to 4 times your assigned quota to ensure consistent Closed WON results.</li></ul><ul style="min-height:1.5em"><li>Navigate Complexity: Lead large, intricate sales cycles, including coordinating complex customer RFPs and engaging with buying committees averaging 5-10 stakeholders in the mortgage sector.</li></ul><ul style="min-height:1.5em"><li>Strategic Growth: Expand existing relationships with MeridianLink customers, identifying and capitalizing on cross-selling opportunities to maximize account value.</li></ul><ul style="min-height:1.5em"><li>Market Influence: Provide vital marketplace insights to the ML Product Team, influencing our product roadmap with deep mortgage industry expertise.</li></ul>Qualifications: Knowledge, Skills, and Abilities<ul style="min-height:1.5em"><li>A Bachelor's degree and 6-8 years of related experience, ideally within the mortgage industry or selling enterprise software/fintech solutions.</li></ul><ul style="min-height:1.5em"><li>Proven expertise in sophisticated analytical problem-solving and creative solution development to address unique client needs.</li></ul><ul style="min-height:1.5em"><li>Strong ability to enhance and leverage relationships with senior internal and external partners, often requiring skilled persuasion and negotiation.</li></ul>This role offers a fantastic opportunity to drive growth and make a significant impact on our sales efforts in the mortgage industry. If you're ready to take on a dynamic and rewarding position, we want to hear from you!

Key Account Director – Mortgage Fintech Solutions

We are seeking a dynamic and results-oriented Senior Customer Success Manager who will play a crucial role in ensuring the success and satisfaction of our valued customers. This position requires a candidate that currently has an understanding of our MeridianLink products, the financial industry, and a proven ability to effectively manage and resolve customer issues and concerns. This is a position that requires excellent communication (written and verbal), relationship-building, problem-solving, business acumen, and organizational skills to foster strong, long-lasting connections with our customers.JOB SUMMARY OBJECTIVES<ul style="min-height:1.5em"><li>Help customers adopt the software</li></ul><ul style="min-height:1.5em"><li>Improve customer satisfaction</li></ul><ul style="min-height:1.5em"><li>Drive customer problem resolution</li></ul><ul style="min-height:1.5em"><li>Help customers achieve their business goals</li></ul>JOB RESPONSIBILITES AND DUTIESThe ideal candidate possesses the following:<ol style="min-height:1.5em"><li>Knowledge of Products:</li></ol><ul style="min-height:1.5em"><li>Develop and maintain an in-depth understanding of MeridianLink products and services.</li></ul><ul style="min-height:1.5em"><li>Stay informed about product updates, enhancements, and industry trends.</li></ul><ul style="min-height:1.5em"><li>Provide customers with expert guidance on utilizing our products to its full potential.</li></ul><ol style="min-height:1.5em" start="2"><li>Knowledge of the Industry:</li></ol><ul style="min-height:1.5em"><li>Stay abreast of industry trends, best practices, relevant regulations, and emerging technologies.</li></ul><ul style="min-height:1.5em"><li>Act as a Subject Matter Expert (SME), providing insights and recommendations based on industry knowledge.</li></ul><ol style="min-height:1.5em" start="3"><li>Strong Relationship Skills:</li></ol><ul style="min-height:1.5em"><li>Build and nurture strong, positive relationships with key customer stakeholders as well as with internal key stakeholders, especially with the sales function.</li></ul><ul style="min-height:1.5em"><li>Conduct regular check-ins and executive business reviews with customers to understand their needs, challenges, and goals.</li></ul><ul style="min-height:1.5em"><li>Collaborate cross-functionally to ensure a seamless customer experience.</li></ul><ol style="min-height:1.5em" start="4"><li>Ability to Design and Execute Effective Customer Success Plans:</li></ol><ul style="min-height:1.5em"><li>Understand client’s business goals and needs from a strategic perspective.</li></ul><ul style="min-height:1.5em"><li>Identify solutions that will help the customer accomplish their goals and meet their needs.</li></ul><ul style="min-height:1.5em"><li>Define, drive, and monitor the steps needed to select the proper solution related to each goal through a Success Plan.</li></ul><ol style="min-height:1.5em" start="5"><li>Strong Organizational Skills:</li></ol><ul style="min-height:1.5em"><li>Effectively manage and prioritize multiple customer accounts simultaneously.</li></ul><ul style="min-height:1.5em"><li>Maintain accurate and up-to-date customer records and communication history within the Gainsight Customer Success Platform.</li></ul><ul style="min-height:1.5em"><li>Expertly build and maintain reports, presentations, and other communications to present the status of the CSM’s projects and assignments.</li></ul><ol style="min-height:1.5em" start="6"><li>Ability to Successfully Resolve Case Escalations:</li></ol><ul style="min-height:1.5em"><li>Manage and resolve customer escalations promptly and effectively, based on specific rules of engagement.</li></ul><ul style="min-height:1.5em"><li>Work closely with technical support, product management, and development to address and solve complex issues acting as project manager to proactively facilitate resolution of the case when multiple internal stakeholders are involved.</li></ul><ul style="min-height:1.5em"><li>Analyze escalation trends to identify root causes and work cross-functionally to implement proactive solutions.</li></ul>SKILLS AND COMPITENCIES<ul style="min-height:1.5em"><li>Exceptional communication, both written and verbal, and interpersonal skills.</li></ul><ul style="min-height:1.5em"><li>Demonstrated ability to analyze and solve complex problems.</li></ul><ul style="min-height:1.5em"><li>Strong organizational and project management abilities with highest standards of accuracy and precision.</li></ul><ul style="min-height:1.5em"><li>Proficient with Word, Excel, PowerPoint, Phone systems, Conferencing systems, and other software systems common to supporting and communicating with others virtually. Experience with Salesforce and Gainsight is a plus.</li></ul><ul style="min-height:1.5em"><li>Ability to empathize with clients’ challenges.</li></ul><ul style="min-height:1.5em"><li>Persuasive speaking skills</li></ul><ul style="min-height:1.5em"><li>Adaptability</li></ul><ul style="min-height:1.5em"><li>Business acumen to understand the customer’s business goals.</li></ul><ul style="min-height:1.5em"><li>Capably engage with senior leadership in regular business discussions.</li></ul>

Sr. Customer Success Manager

MeridianLink is seeking a Data Analytics Consultant with a strong foundation in credit risk analysis and consumer lending performance to support financial institutions in optimizing their underwriting and decisioning strategies. This role focuses on analyzing credit data, loan performance, and bureau information to help clients improve approval rates, manage risk, and enhance portfolio health.In this role, you will partner closely with clients and internal teams to evaluate credit policies, interpret credit reports and performance trends, and translate analytical findings into practical lending recommendations. You will lead multiple client engagements, guiding institutions through data-driven insights that support responsible growth and sound risk management.As a trusted advisor within the Analytics Team, you will help clients understand how MeridianLink’s decisioning platforms and analytics tools can be used to strengthen underwriting, improve member experience, and drive sustainable lending outcomes.This role is ideal for individuals who are passionate about consumer credit, enjoy working directly with financial institutions, and take pride in delivering clear, actionable insights that influence lending strategy.Key Responsibilities<ul style="min-height:1.5em"><li>Develop a strong understanding of MeridianLink decisioning platforms, including MeridianLink Consumer and DecisionLender, and how applications flow through the underwriting and approval process.</li></ul><ul style="min-height:1.5em"><li>Analyze credit bureau data, application data, and loan performance data to evaluate portfolio risk, approval trends, and delinquency patterns.</li></ul><ul style="min-height:1.5em"><li>Review and assess underwriting guidelines, scorecards, and decision rules to identify opportunities for optimization.</li></ul><ul style="min-height:1.5em"><li>Interpret consumer credit reports, including tradelines, inquiries, utilization, and public records, to support risk profiling and policy recommendations.</li></ul><ul style="min-height:1.5em"><li>Evaluate key lending metrics such as approval rate, decline rate, capture rate, delinquency, charge-offs, and loss rates.</li></ul><ul style="min-height:1.5em"><li>Support clients in balancing risk management and growth through data-backed policy and strategy recommendations.</li></ul><ul style="min-height:1.5em"><li>Prepare client-facing reports and dashboards that clearly communicate portfolio performance and risk trends.</li></ul><ul style="min-height:1.5em"><li>Lead and participate in client meetings to present findings, explain credit risk drivers, and discuss optimization strategies.</li></ul><ul style="min-height:1.5em"><li>Collaborate with internal analytics, engineering, and product teams to deliver high-quality analytics solutions.</li></ul><ul style="min-height:1.5em"><li>Ensure accuracy and consistency across all analytical deliverables.</li></ul><ul style="min-height:1.5em"><li>Contribute to internal best practices, documentation, and training related to credit risk and lending analytics.</li></ul><ul style="min-height:1.5em"><li>Assist in developing scalable tools and templates for portfolio monitoring and underwriting analysis.</li></ul><ul style="min-height:1.5em"><li>Serve as a trusted advisor to clients on industry best practices in credit risk management and consumer lending.</li><li></li></ul>Qualifications<ul style="min-height:1.5em"><li>Bachelor’s degree in Finance, Economics, Business, Statistics, Mathematics, Data Analytics, or a related field preferred.</li></ul><ul style="min-height:1.5em"><li>3–6 years of experience in credit risk analysis, underwriting, lending analytics, or financial services consulting preferred.</li></ul><ul style="min-height:1.5em"><li>Experience working with consumer credit data, bureau reports (Experian, Equifax, TransUnion), or loan performance data strongly preferred.</li></ul><ul style="min-height:1.5em"><li>Solid understanding of consumer lending fundamentals, including underwriting, risk tiers, scorecards, and policy rules.</li></ul><ul style="min-height:1.5em"><li>Experience in analyzing loan performance, delinquency, and loss trends.</li></ul><ul style="min-height:1.5em"><li>Strong analytical and problem-solving skills with the ability to translate data into business recommendations.</li></ul><ul style="min-height:1.5em"><li>Proficiency in Microsoft Excel and PowerPoint for analysis and client presentations.</li></ul><ul style="min-height:1.5em"><li>Familiarity with business intelligence tools (Power BI, Sisense, or similar) preferred.</li></ul><ul style="min-height:1.5em"><li>Experience with SQL, Python, or other analytical tools is a plus but not required.</li></ul><ul style="min-height:1.5em"><li>Strong project management and organizational skills, with the ability to manage multiple client engagements.</li></ul><ul style="min-height:1.5em"><li>Excellent written and verbal communication skills, with the ability to explain credit risk concepts to technical and non-technical audiences.</li></ul><ul style="min-height:1.5em"><li>High attention to detail and strong commitment to data quality and accuracy.</li></ul>

Data Analytics Consultant (Credit Specialist)

The Implementation Analyst at MeridianLink is responsible for providing project management and configuration services to customers. They will be leading the full implementation lifecycle of initial and subsequent client deployments for software licensed by MeridianLink. Managing client expectations, meet timelines, and act as liaison between client and other MeridianLink departments. Additionally, educating clients on software capabilities and communicate customer enhancement ideas to the product organization.Responsibilities:• A thorough understanding of MeridianLink’ s licensed software and its capabilities to educate and provide best practice recommendations to clients• Expected to be responsible for client innovation and leadership in developing and implementing initiatives that support clients’ goals and objectives.• Client onboarding activities including core connectivity and third-party integrations while facilitating interactions between clients and other MeridianLink departments.• Manage internal and external stakeholder communications and expectations through deployment cycle with a focus on driving project resources toward project completion while providing the highest level of proactive and responsive client service in response to and in anticipation of client questions and requests.• Expected to adhere to project resources meet expected timelines and organize tasks to maximize productivity and utilization.• Proactively identify issues and facilitate sensible resolutions before they become an escalation item.Qualifications:• Bachelor’s Degree and 2-4 years of relevant experience• Strong proficiency in working with Microsoft Systems• Teamwork attitude, flexibility, and ability to manage different responsibilities and priorities at the same time.• Effective presentation skills demonstrated by comfort in speaking to groups remotely.• Excellent verbal and written communication skills• Knowledge of customer service principles and practices• Strong organization skills and ability to manage multiple projects simultaneously.

Implementation Analyst

Position Summary:The Associate Implementation Analyst will lead the full life cycle of initial and subsequent client deployments for software licensed by MeridianLink. The role will manage client expectations, meet timelines, and act as a liaison between the client and other company departments. This role will educate clients on software capabilities and communicate customer enhancement ideas to the Product organization.Expected Duties:<ul style="min-height:1.5em"><li>Associate Implementation Analyst will gather core credentials, third-party credentials, product requirements, and client documents</li><li>Expected to provide and review product workbooks</li><li>Responsible for reviewing and troubleshooting third-party issues</li><li>Associate Implementation Analyst will support client validation configuration</li><li>The role will have a growing understanding of MeridianLink’s licensed software and its capabilities to educate and provide best practice recommendations to clients</li><li>Expected to adhere to project schedules and effectively ensures all project resources meet expected timelines.</li></ul>Qualifications: Knowledge, Skills, and Abilities:<ul style="min-height:1.5em"><li>Entry-level professional within the subject area</li><li>Requires basic skill set and proficiency</li><li>Will conduct work assignments as directed</li><li>Bachelor’s degree and 0-2 years of professional experience</li><li>Ability to perform client/third Party Onboarding activities</li><li>Ability to shadow and assist SIS in configuration and UAT implementation activities</li></ul>

Associate Implementation Analyst

***We are seeking a highly skilled Senior Full-Stack Software Engineer with deep expertise in Angular and solid experience in Java-based back-end development. The role is front-end focused***This role will focus on building rich, responsive user interfaces while contributing to the full-stack architecture and development lifecycle. This role will collaborate across teams to design, develop, test, deploy, and maintain scalable web applications that power our enterprise solutions.Expected Duties:<ul style="min-height:1.5em"><li>Lead the development of single-page applications (SPAs) using Angular and modern front-end tooling.</li><li>Architect and implement reusable UI components and frameworks that support multiple product lines</li><li>Collaborate with back-end engineers to integrate RESTful APIs and ensure seamless data flow.</li><li> Mentor junior engineers and act as a technical lead for front-end initiatives.</li><li>Ensure front-end code quality, performance, accessibility, and cross-browser compatibility. </li><li>Contribute to architectural decisions that span both front-end and back-end systems</li><li>Participate in Agile ceremonies and drive continuous improvement in development practices.</li></ul>Qualifications: Knowledge, Skills, and Abilities<ul style="min-height:1.5em"><li>Bachelor’s degree in STEM or equivalent experience</li><li>6+ years of professional software development experience-</li><li>4+ years of Angular (2+) development, with mastery of HTML, CSS, ES6, and front-end tooling (e.g., NPM).</li><li>Experience building SPAs and working with DOM manipulation and browser compatibility.</li><li>Proven ability to implement design patterns such as observables, flow control, and error handling.</li><li>6+ years of Java/J2EE experience, including integration with RESTful services and RDBMS (SQL).</li><li>Familiarity with automated front-end testing frameworks (e.g., Jasmine).</li><li>Experience with CI/CD pipelines, Docker, and Kubernetes.</li><li>Strong problem-solving skills and understanding of object-oriented design and algorithms.</li><li>Excellent communication and collaboration skills.</li><li>Experience with Spring Boot, Spring JPA/Hibernate, and Spring Security.</li></ul>Preferred Experience, Qualifications and Skills<ul style="min-height:1.5em"><li>Exposure to non-relational databases (Redis, Elasticsearch, etc.).</li><li>Familiarity with DevOps tools like Git, Jenkins, Azure DevOps, Terraform</li><li> Knowledge of microservices architecture and distributed systems. </li><li> Scripting experience in JavaScript, Python, or Shell.</li><li>Prior experience mentoring engineers and driving front-end best practices.</li></ul>This role requires availability for team meetings at 9: 30 AM EST

Sr. Full-Stack Software Engineer ( Angular/Java)

Position Summary:As an Information Security Auditor within the IS and Compliance team, you'll be responsible for safeguarding internal company data and client data through robust information security, compliance, and risk management programs. You'll manage the development, deployment, and execution of controls and defenses to ensure the security and compliance of our technology infrastructure and data assets. This role involves developing and executing security controls, defenses, and countermeasures to prevent attacks on email, data, e-commerce, and web-based systems, as well as administering policies to control access to systems.Expected Duties:-Audit Participation: Facilitate audit testing for SOC 2, PCI DSS, and develop and monitor controls, and assist with remediation guidance.-Cloud &amp; Systems Audits: Lead audits of cloud environments, information systems, and security tools to ensure adherence to frameworks, laws, and regulations.-Security Assessments: Support comprehensive assessments of security controls to determine their effectiveness and ensure they meet security requirements.-Stakeholder Guidance: Guide stakeholders on securing systems and liaise with auditors and compliance teams to implement compensating controls.-Research &amp; Best Practices: Research best practices and trends in information security, ensure execution of required testing, and lead remediation activities for successful security audits/certifications.-Identify Weaknesses: Identify weaknesses in internal controls, provide guidance on improving security compliance processes, and partner with stakeholders to implement solutions.-Policy Alignment: Ensure alignment with internal policies and external regulatory requirements, continuously identify process enhancements, and stay current on changing regulatory requirements and industry frameworks.Qualifications: Knowledge, Skills, and Abilities-Education &amp; Experience: Bachelor's degree with 4-6 years of related experience or equivalent work experience.-Audit Expertise: 3+ years of experience in external/internal audit roles managing and leading AICPA SOC 2, and PCI DSS.-Framework Knowledge: Knowledge of industry frameworks and standards such as ISO/IEC 27001:2013, PCI DSS, NIST CSF, and NIST 800-53.-Security Controls: Experience implementing and/or assessing IT security controls to meet security, compliance, and audit requirements.-Certifications: Possess or be working towards professional security certifications such as CISA, CISSP, CRISC, CCSP, CISM, GIAC, QSA, or similar.-Consensus Building: Expertise in building consensus across business partners and technology leaders, and influencing successful outcomes.-Project Management: Strong project management and communication skills, including the ability to gather relevant data, work in a team environment, and manage conflict.-Cloud Assessments: Experience assessing controls within multi-cloud environments and effectively communicating results to stakeholders.-Control Documentation: Assist with documenting control objectives and procedures in areas such as cybersecurity, cloud security, governance and compliance, DevSecOps, data security and protection, incident response, enterprise security architecture, and technology risk management.-Problem-Solving Skills: Strong business and technical aptitude and problem-solving skills.-Continuous Learning: Enthusiasm to learn through structured, on-the-job, and self-directed training.-Communication Skills: Ability to communicate security-related concepts to a broad range of technical and non-technical staff.

Information Security Auditor

The Implementation Project Manager is responsible for delivering implementation and ongoing managed services, training, and other billable professional offerings to new and existing customers. This position involves providing project management and configuration services, overseeing the full life cycle of initiation and subsequent deployment of company products. It also includes project management responsibilities currently handled by Implementation Analysts. The job requires studying client goals and requirements, observing company processes, identifying challenges, and proposing effective solutions.Expected Duties:-Predict potential problems within projects-Assist in tracking company goals and timelines-Produce or improve documentation-Facilitate communication with ML departments and senior roles-Manage unique company projects by creating implementation strategies, setting goals, scheduling, delegating tasks, and monitoring progress-Provide guidance and troubleshoot issues as they ariseQualifications: Knowledge, Skills, and Abilities-Ability to handle work assignments of increasing complexity under moderate supervision with some latitude for independent judgment-Bachelor’s degree and 2–4 years of relevant experience-Strong proficiency in SQL, MS Excel, and PowerPoint-Teamwork attitude, flexibility, and ability to manage multiple responsibilities and priorities

Implementation Project Manager 1938

As a Client Support Specialist, you will play a vital role as first line of defense in providing exceptional support to our customers. Your responsibilities encompass accepting and resolving customer communication, addressing inquiries, and ensuring that client issues are efficiently resolved. This role involves responding to incoming client communications, meticulous documentation of interactions in our case management systems, facilitating escalations when necessary and keeping clients informed about ongoing issue resolutions. You will directly resolve client inquiries using established methods, with a commitment to customer satisfaction.Responsibilities· Coordinate with internal departments to resolve issues and through with the client until completion.· Expected to take inquiries from systems and use basic level direction and discretion/decision-making authority as needed to resolve customer issues.· Responsible for assisting in the development of support delivery strategy and related processes, escalation procedures and training.· Provide information about products and/or services, answer questions, and resolve problems and issues.· Complete tasks or activities supporting the implementation of procedures.· Ensuring inquiries are followed up on and provided a resolution.Qualifications: Knowledge, Skills and Abilities:· Prior education or career experience.· You'll apply acquired job skills, company policies, and procedures to complete tasks with little supervision. The position involves performing routine tasks and using a basic skill set and proficiency in the subject area.· Ability to determine a course of action based on guidelines and modify processes as needed.· Exercise judgment within defined procedures to determine appropriate actions.· Build productive internal and external relationships to resolve mutual problems through collaboration.· Preferred: Bachelor's degree and 0-2 years of related experience or equivalent work experience.· Strong relationship-building skills to collaborate on procedures or transactions.This role is ideal for someone who enjoys problem-solving and is passionate about providing excellent customer support. If you're ready to take on this exciting challenge, we'd love to hear from you!

Client Support Specialist

We are looking for an accomplished Data Engineer to join our quickly growing Analytics team. This role will be responsible for expanding and improving our data and data pipeline architecture, monitoring those pipelines, as well as optimizing data flow and MDM for cross functional teams. The ideal candidate is an experienced data pipeline builder and data wrangler who enjoys optimizing data systems and building them from the ground up.The Data Engineer will support database architects, data analysts, and data scientists on data initiatives and will ensure optimal data delivery throughout ongoing projects. They must be self-directed and comfortable supporting the data needs of multiple teams, systems, and products. The right candidate will be excited by the prospect of optimizing or even re-designing our company’s data pipelines to support our next generation of products and data initiatives.RESPONSIBILITIES•Design, develop, and operate large scale data pipelines to support internal and external consumers•Improve and automate internal processes•Monitor jobs and pipelines to resolve and/or alert the team•Integrate data sources to meet business requirements•Write robust, maintainable, well documented codeQUALIFICATIONS• 2-4 years professional Data Engineering and Data warehousing experience• Extremely strong implementation experience in Python, Parquet, Spark, Azure Databricks, Delta Lake, Databricks Data Warehouse. Databricks workflows, Delta Sharing and Unity Catalog.• Experience managing data ingress (import) and egress (export) processes within Informatica ETL workflows.• SQL development knowledge – Stored procedures, triggers, jobs, indexes, partitioning, pruning etc.• Be able to write/debug complex SQL queries• ETL/ELT and Data-warehousing techniques and best practices• Experience building, maintaining, and scaling ETL/ELT processes and infrastructure• Implementation experience with various data modelling techniques• Implementation experience working with a BI visualization tool (Sisense or Sigma is a plus)• Experience with CI/CD tools (Preferred Gitlab, Jenkins)• Experience with cloud infrastructure (Azure strongly preferred)• Experience working in a fast-paced product environment, with an attitude of getting the job done with the least amount of tech debt• Knowledge of being able to work with a variety of Ingestion patterns such as API/SQL servers etc.• Knowledge of Master Data Management• Prior Financial industry experience a plus• Be able to navigate ambiguity and pivot based on business priorities with ease• Strong communication skills• Be a team player and able to collaborate well

***We are seeking a highly skilled Full-Stack Software Engineer II with expertise in Angular and solid experience in Java-based back-end development. The role is front-end focused***This role will focus on building rich, responsive user interfaces while contributing to the full-stack architecture and development lifecycle. This role will collaborate across teams to design, develop, test, deploy, and maintain scalable web applications that power our enterprise solutions.Expected Duties:<ul style="min-height:1.5em"><li>Develop single-page applications (SPAs) using Angular and modern front-end tooling.</li><li>Collaborate with back-end engineers to integrate RESTful APIs and ensure seamless data flow.</li><li>Ensure front-end code quality, performance, accessibility, and cross-browser compatibility.</li><li>Contribute to architectural decisions that span both front-end and back-end systems</li><li>Participate in Agile ceremonies and drive continuous improvement in development practices.</li></ul>Qualifications: Knowledge, Skills, and Abilities<ul style="min-height:1.5em"><li>Bachelor’s degree in STEM or equivalent experience</li><li>2+ years of Angular (2+) development, with mastery of HTML, CSS, ES6, and front-end tooling (e.g., NPM).</li><li>Experience building SPAs and working with DOM manipulation and browser compatibility.</li><li>Proven ability to implement design patterns such as observables, flow control, and error handling.</li><li>3+ years of Java/J2EE experience, including integration with RESTful services and RDBMS (SQL).</li><li>Familiarity with automated front-end testing frameworks (e.g., Jasmine).</li><li>Experience with CI/CD pipelines, Docker, and Kubernetes.</li><li>Strong problem-solving skills and understanding of object-oriented design and algorithms.</li><li>Excellent communication and collaboration skills.</li><li>Experience with Spring Boot, Spring JPA/Hibernate, and Spring Security.</li></ul>Preferred Experience, Qualifications and Skills<ul style="min-height:1.5em"><li>Exposure to non-relational databases (Redis, Elasticsearch, etc.).</li><li>Familiarity with DevOps tools like Git, Jenkins, Azure DevOps, Terraform</li><li>Knowledge of microservices architecture and distributed systems.</li><li>Scripting experience in JavaScript, Python, or Shell.</li></ul>This role requires availability for team meetings at 9: 30 AM EST

Full-Stack Software Development Engineer II ( Java and Angular)

Sr. Software Engineer – Full Stack (AI focus)Position Summary:We are seeking a Senior Full-Stack Software Engineer to join our growing team focused on developing AI-powered experiences for our products using Python, React, and modern cloud technologies. You'll work closely with product, design, and fellow engineers to craft seamless AI-powered features that empower users to do their best work.Expected Duties:· Work on AI-powered services that are used across product lines, developing both backend APIs and frontend interfaces.· Mentor lower-level peers and serve as an informal technical lead, particularly in AI/ML integration best practices.· Create and execute processes and procedures for the technical quality, security, performance, and consistency of AI-powered products.· Create "big picture" architectural approaches and implementation plans for AI-integrated software.· Ensure security, performance, and quality of software architectures and provide technical guidance to development teams.· Drive end-to-end system design decisions for scalable enterprise-grade AI platforms and collaborate with Product to evolve requirements into well-architected solutions.· Conduct research, gather information, interpret data, identify requirements, and create innovative solutions for AI-driven products.· Stay current on emerging AI/ML technologies, modern development tooling, and implement security best practices throughout the AI development lifecycle.Qualifications: Knowledge, Skills, and Abilities· Ability to assess unusual circumstances and use sophisticated analytical and problem-solving techniques to identify the cause, particularly with AI integrations.· Ability to resolve and assess a wide range of AI-related issues in creative ways and suggest variations in approach.· Ability to devise AI-powered solutions based on limited information and precedent and adapts existing approaches to resolve complex technical issues.· Strong foundation in both RESTful API development in Python and modern frontend development (React, TypeScript, Vite).· Solid understanding of cloud environments with experience deploying full-stack AI applications.· Experience with modern development tooling across the stack and proficiency with AI-assisted development tools (GitHub Copilot, Claude, etc.).· Track record of taking AI-powered features end-to-end from high-level product concepts to production deployment.· Ability to enhance relationships and networks with senior internal/external partners who are not familiar with AI/ML subject matter, often requiring persuasion and technical expertise.· Bachelor's degree and 6-8 years of related experience or equivalent work experience, with demonstrated experience in full-stack development and AI integration.Preferred Additional Skills:· Hands-on experience integrating AI/ML services (e.g., Azure AI, OpenAI, Anthropic) into production applications.· Knowledge of AI frameworks (e.g., Langchain), LLM orchestration frameworks, and prompt engineering best practices.· Familiarity with modern UI frameworks (Tailwind CSS, shadcn/ui) and React patterns.· Knowledge of containerization (Docker), CI/CD pipelines, and DevOps practices.· Understanding of AI safety, prompt injection prevention, and LLM security considerations.If you’re a self-driven engineer who enjoys working across the entire technology stack and is passionate about building the next generation of AI-powered applications — we’d love to meet you.

Sr. Full-Stack Software Engineer - AI Focus

MeridianLink is seeking a creative and data-savvy Associate Social Media Manager to help amplify our brand voice, engage key audiences, and support both marketing and talent acquisition initiatives across multiple platforms. This role sits on the Communications &amp; Branding team and plays a strategic part in shaping how we show up across digital channels.Key responsibilities include:<ul style="min-height:1.5em"><li>Development of content and audience growth for key social channels (LinkedIn, X, Facebook, Instagram, YouTube, etc.) that drive awareness for MeridianLink and associated solutions.</li><li>Development of content for key social channels (LinkedIn, X, Facebook, Instagram, YouTube, etc.) that drive pipeline and are associated with active campaigns, linking directly to CTAs and are measured as part of active funnel</li><li>Optimization of recruiting social channels such as LinkedIn and Glassdoor based on our employee value proposition and talent acquisition goals.</li><li>Monitor all social channels for positive and negative engagement and respond/escalate accordingly.</li><li>Governance over social account access controls, scheduling, posting, and archiving.</li><li>Support social selling with development of social media advocates group, regular training, monitoring and support. </li></ul>Qualifications:<ul style="min-height:1.5em"><li>Bachelor’s degree in Marketing, Communications, or a related field</li><li>3-5 years of experience in social media, digital marketing, or related roles</li><li>Familiarity with major social platforms (e.g., LinkedIn, Instagram, X, Facebook, YouTube) and current best practices</li><li>Strong writing, editing, and visual storytelling skills</li><li>Experience with video editing and creative template design (e.g., Canva, Adobe Express, CapCut, Premiere Rush)</li><li>Ability to align content with brand standards and messaging</li><li>Demonstrated initiative, time management, and attention to detail</li><li>Strong interpersonal and customer service skills</li><li>Comfortable working in a fast-paced, collaborative environment</li><li>Eagerness to learn and grow under mentorship and structured feedback</li></ul>

Associate Social Media Manager

Associate Implementation Analyst - Mortgage

The Manager, Product Marketing is responsible for leading the Consumer Product Marketing team and driving the strategic direction, execution, and performance of product marketing initiatives. This role oversees a team of Product Marketing Managers and is accountable for translating product and corporate strategy into compelling market positioning, messaging, and go-to-market execution.The Manager, Product Marketing will establish objectives, prioritize initiatives, and ensure consistent execution across the product portfolio while partnering closely with Product Management, Sales, Demand Generation, and other cross-functional stakeholders. This role reports to the VP of Product Marketing and has direct people management responsibility.Expected Duties:<ul style="min-height:1.5em"><li>Lead, coach, and develop a team of Product Marketing Managers, providing clear direction, performance feedback, and career development support</li></ul><ul style="min-height:1.5em"><li>Set and communicate product marketing strategy and priorities aligned to company objectives and product roadmaps</li></ul><ul style="min-height:1.5em"><li>Oversee messaging, positioning, and go-to-market strategies across assigned consumer product lines</li></ul><ul style="min-height:1.5em"><li>Ensure high-quality execution of product launches, sales enablement materials, customer-facing messaging, and marketing collateral</li></ul><ul style="min-height:1.5em"><li>Partner closely with Product Management to align on market insights, product strategy, roadmaps, pricing, and packaging</li></ul><ul style="min-height:1.5em"><li>Drive cross-functional alignment with Sales, Demand Generation, Brand, and Customer-facing teams to ensure consistent and effective execution</li></ul><ul style="min-height:1.5em"><li>Review, prioritize, and allocate team workload to ensure focus on initiatives with the greatest business impact</li></ul><ul style="min-height:1.5em"><li>Provide guidance and escalation support on complex or high-impact product marketing initiatives</li></ul><ul style="min-height:1.5em"><li>Use market research, customer insights, and performance data to inform strategy and continuous improvement</li></ul><ul style="min-height:1.5em"><li>Represent Product Marketing in cross-functional planning, reviews, and leadership discussions</li></ul>Qualifications: Knowledge, Skills, and AbilitiesThe role requires the establishment of annual objectives and the execution of tactics to support MeridianLink’s business goals through effective product marketing leadership.<ul style="min-height:1.5em"><li>Proven ability to lead, coach, and develop product marketing professionals</li></ul><ul style="min-height:1.5em"><li>Strong strategic thinking skills with the ability to translate strategy into clear priorities and execution plans</li></ul><ul style="min-height:1.5em"><li>Deep understanding of product marketing fundamentals, including positioning, messaging, go-to-market strategy, and sales enablement</li></ul><ul style="min-height:1.5em"><li>Ability to influence cross-functional partners and drive alignment without direct authority</li></ul><ul style="min-height:1.5em"><li>Ability to analyze market, customer, and performance data to inform decisions and resolve complex problems</li></ul><ul style="min-height:1.5em"><li>Strong communication and presentation skills, with the ability to tailor messaging to different audiences</li></ul><ul style="min-height:1.5em"><li>Ability to manage competing priorities and guide teams through ambiguity</li></ul><ul style="min-height:1.5em"><li>Bachelor’s degree and 6+ years of relevant experience, including demonstrated people leadership experience</li></ul>

Manager, Product Marketing

Position SummaryJoin our innovative team as a Software Engineer I, where you'll grow your skills while contributing to the development and maintenance of our software products. In this role, you'll participate in designing, developing, documenting, testing, and debugging software systems and applications under the guidance of senior engineers. We're looking for someone who brings genuine curiosity, a passion for learning, and enthusiasm for solving problems — technical skills can be taught, but hunger to grow is what we value most.Responsibilities<ul style="min-height:1.5em"><li>Develop and maintain software features and applications under the guidance of senior engineers</li></ul><ul style="min-height:1.5em"><li>Participate in the full development lifecycle including requirements analysis, design, implementation, and testing</li></ul><ul style="min-height:1.5em"><li>Write clean, readable, and well-tested code following established patterns and standards</li></ul><ul style="min-height:1.5em"><li>Collaborate with teammates to understand problems and contribute solutions</li></ul><ul style="min-height:1.5em"><li>Learn and apply new technologies, frameworks, and practices as the team evolves</li></ul><ul style="min-height:1.5em"><li>Participate in code reviews — both giving and receiving feedback</li></ul><ul style="min-height:1.5em"><li>Contribute to technical documentation for the features you build</li></ul>Qualifications, Skills &amp; Abilities<ul style="min-height:1.5em"><li>Bachelor's degree in Computer Science or related field, or equivalent practical experience</li></ul><ul style="min-height:1.5em"><li>0-2 years of professional software development experience (internships and personal projects count)</li></ul><ul style="min-height:1.5em"><li>Genuine passion for software development and curiosity to keep learning</li></ul><ul style="min-height:1.5em"><li>Foundational understanding of object-oriented programming concepts</li></ul><ul style="min-height:1.5em"><li>Some exposure to web application development (front end (React preferred) or back end)</li></ul><ul style="min-height:1.5em"><li>Familiarity with at least one modern language such as C#, JavaScript/TypeScript, or comparable</li></ul><ul style="min-height:1.5em"><li>Basic understanding of relational databases</li></ul><ul style="min-height:1.5em"><li>Ability to work collaboratively in a team environment and ask good questions</li></ul><ul style="min-height:1.5em"><li>Exposure to version control (Git)</li></ul><ul style="min-height:1.5em"><li>Familiarity with Agile/Scrum concepts</li></ul><ul style="min-height:1.5em"><li>Exposure to test-driven development or automated testing is a plus</li></ul><ul style="min-height:1.5em"><li>Familiarity with AI coding tools (GitHub Copilot, etc.) is a plus</li></ul><ul style="min-height:1.5em"><li>Finance or fintech background is a plus but not required</li></ul>

Software Engineer I

UX DesignerProduct Organization · UX Design TeamMeridianLink is seeking a talented UX Designer to join our UX Design team within the Product organization. This role is ideal for someone who thrives on solving complex design challenges and is passionate about creating intuitive, delightful digital experiences—particularly in the financial services and lending space.You will play a key role in designing and optimizing user experiences for online loan and account applications. Your work will directly impact how users interact with our digital products, helping to streamline critical financial workflows while adding moments of delight through thoughtful UI, visual, and interaction design. This role also offers the opportunity to explore and apply emerging AI-powered UX processes that can meaningfully enhance the lending experience.Key Responsibilities<ul style="min-height:1.5em"><li>Actively leverage AI-augmented design workflows — including tools such as Claude Code and other emerging platforms to accelerate ideation, prototyping, and design-to-development handoff.</li></ul><ul style="min-height:1.5em"><li>Design, prototype, and test user experiences for digital financial products, with a focus on optimizing online loan and bank account applications.</li></ul><ul style="min-height:1.5em"><li>Create intuitive, visually engaging, and user-friendly interfaces that align with business goals and user needs.</li></ul><ul style="min-height:1.5em"><li>Expert Figma capabilities to create scalable design systems, components, and workflows.</li></ul><ul style="min-height:1.5em"><li>Utilize automation and integration tools (such as Make) to improve design efficiency and support design-to-development workflows.</li></ul><ul style="min-height:1.5em"><li>Collaborate closely with product managers, engineers, and clients to iterate on and refine design solutions.</li></ul><ul style="min-height:1.5em"><li>Present design concepts and decisions to internal stakeholders, clearly articulating and defending design rationale.</li></ul><ul style="min-height:1.5em"><li>Participate in grooming and refinement sessions with development teams to ensure high-quality implementation.</li></ul><ul style="min-height:1.5em"><li>Review proposed product changes for alignment with UX standards and recommend improvements.</li></ul>Qualifications<ul style="min-height:1.5em"><li>Bachelor's degree and 2–4 years of relevant professional experience (or equivalent practical experience).</li></ul><ul style="min-height:1.5em"><li>Expert-level proficiency in Figma, including component libraries, design systems, and advanced prototyping.</li></ul><ul style="min-height:1.5em"><li>Experience applying user research, stakeholder input, and expert judgment to inform design decisions.</li></ul><ul style="min-height:1.5em"><li>Familiarity with AI design and coding tools (e.g., Claude Code), including how to structure prompts and integrate outputs into design workflows.</li></ul><ul style="min-height:1.5em"><li>Working knowledge of automation tools (e.g., Make) and how they integrate with design workflows.</li></ul><ul style="min-height:1.5em"><li>Proven ability to build productive working relationships and collaborate effectively across cross-functional teams.</li></ul><ul style="min-height:1.5em"><li>Strong judgment and decision-making skills within defined procedures and practices.</li></ul><ul style="min-height:1.5em"><li>Ability to work independently on moderately complex problems while contributing to larger, more advanced initiatives.</li></ul>What We're Looking For<ul style="min-height:1.5em"><li>A designer who can simplify complex lending and financial workflows while delivering polished, user-centered solutions.</li></ul><ul style="min-height:1.5em"><li>Someone who balances usability, accessibility, and visual excellence.</li></ul><ul style="min-height:1.5em"><li>A collaborative partner who thrives in cross-functional environments and advocates for user-centered design.</li></ul><ul style="min-height:1.5em"><li>A genuine curiosity about AI and emerging design technologies — someone who enjoys experimenting with new tools, stays ahead of where the industry is heading, and is excited to help shape what AI-assisted design looks like in the lending space.</li></ul><ul style="min-height:1.5em"><li>Enthusiasm for the possibilities AI can bring to financial services and a desire to help define the future of UX through innovation.</li></ul>

UX Designer - AI

Position Summary:The Sr. HR Business Partner oversees the full employee lifecycle including recruiting, hiring, onboarding, training, rewarding, development, and offboarding while ensuring employment-related processes and policies are consistently applied and compliant. This role builds and maintains effective employee relations programs, addresses employee concerns with timely, systematic resolution, and upholds legal and regulatory standards. The Sr. HR Business Partner designs, implements, maintains HR projects, procedures, and policies; investigates the root cause of employee relations issues; and drives fair, data‑informed outcomes. The role also directly manages onboarding and offboarding to ensure seamless transitions at every stage. Expected Duties:<ul style="min-height:1.5em"><li>Sr. HR Business Partners will act as a key contributor to the implementation of HR projects</li><li>The role will resolve most ER issues, including those that involved any level of management, and require interviews to be conducted</li><li>Expected to recommend changes to company policy, procedures, and forms to be compliant with new labor laws. Lead corporate communication efforts on these changes</li><li>Sr. HR Business Partners will Establish and maintain influential relationships by being a strategic partners with management and an advocate for employees</li><li>Responsible for acting as a resource on human resources policies and procedures such as payroll, benefits, compensation, and employee development</li><li>Expected to consult with employees and managers to address root causes of human resources issues, attempting to resolve employee relations issues with a systematic approachQualifications: Knowledge, Skills, and Abilities</li></ul>Responsibilities will include addressing problems of diverse scope, requiring thoughtful analysis and evaluation of various factors. Work is carried out independently, relying on sound judgment and self‑direction.<ul style="min-height:1.5em"><li>Ability to assess unusual circumstances and uses sophisticated analytical and problem-solving techniques to identify the cause</li><li>Ability to resolve and assess a wide range of issues in creative ways and suggest variations in approach</li><li>Ability to devise solutions based on limited information and precedent and adapts existing approaches to resolve issues</li><li>Ability to enhance relationships and networks with senior internal/external partners who are not familiar with the subject matter often requires persuasion</li><li>Ability to enhance relationships and networks with senior internal/external partners who are not familiar with the subject matter often requires persuasion</li><li>Bachelor’s degree and 4-6 years of related experience or equivalent work experience</li><li>Preferred experience with ADP.</li></ul>

Senior Human Resource Business Partner

Job Description: Pricing &amp; Packaging Rollout Lead (Contractor)The Pricing &amp; Packaging Rollout Manager(contractor) is responsible for driving adoption and ensuring a high-quality rollout of our new pricing and packaging initiative. Embedded within Product Operations, this role partners closely with Product, Sales, RevOps, Support, Finance, and Marketing to keep execution on track, surface risks early, and translate field/customer signals into clear, data-driven recommendations. The lead owns rollout health reporting (dashboards, KPIs, and operating cadence) and serves as the central hub for voice-of-customer intake, triage, and closed-loop communication.Expected Duties<ul style="min-height:1.5em"><li>Accountable for end-to-end rollout health, including systems implementation teams, go to market tracking, and program adjustment</li><li>Track phased implementation plan and validate progress against those goals.</li><li>Consolidate “voice of customer” signals by systematically gathering and categorizing sales feedback, support tickets, NPS/comments, usage data and revenue impacts, then highlight true patterns vs noise. Represent findings and recommendations to senior and executive leadership.</li><li>Provide recommendations that quantify impact (segment, frequency, revenue), propose tradeoffs, and partner with cross-functional leads to adjust pricing design, GTM messaging, or sales approaches as needed.</li><li>Maintain a living “decision and learnings log” to ensure continuity after handoff and close the loop by communicating resolutions and updates back to field teams.</li></ul>Program Management Responsibilities· Pilot &amp; migration tracking: Implement key rollout metrics and build dashboards/trackers to monitor them.· Rollout governance: Lead a regular standup (metrics, insights, actions) with program leads; produce a concise pack highlighting performance, issues, risks and decisions.· Feedback intake &amp; triage: Manage a centralized feedback repository and ensure timely processing (triage SLA), and routing of issues to owners.· Prioritized action backlog: Maintain a prioritized action backlog of rollout issues and improvement ideas (messaging changes, training needs, design changes, etc.), prioritized by business impact with owners assigned.· Keep program goals front of mind for the team and ensure program trajectory remains aligned.Required Qualifications — Knowledge, Skills &amp; Abilities· Education &amp; experience: Bachelor’s degree and 4+ years of relevant program, product management, or product operations experience.· Analytical mindset: Strong data skills; able to design dashboards and derive insights from both quantitative metrics and qualitative inputs.· Voice-of-customer synthesis: Skilled at running feedback loops, triaging incoming feedback, identifying patterns, and balancing anecdote vs. data with empathy.· Strong communication &amp; stakeholder management: Proven ability to align teams without direct authority, keeping cross-functional leads accountable and translating between product, GTM, and systems teams.· Adaptability: Role spans product and program skills; requires a hybrid “analytics + persuasion” mindset and comfort in ambiguity and fast-paced environmentsPreferred· Pricing/project launch expertise: Experience with SaaS pricing rollouts in B2B environments; familiarity with value metrics, discounting, and packaging strategies is a strong plus

Pricing & Packaging Rollout Lead (Contractor)

We are seeking a strategic, technically fluent Product Manager to join the MeridianLink Consumer product team — the team behind our flagship consumer lending origination platform. In this role, you will own a defined area of the consumer lending experience, partnering closely with engineering, design, and go-to-market teams to deliver high-impact improvements that matter to the financial institutions and borrowers we serve.MeridianLink Consumer is a complex, deeply integrated platform with a large and growing customer base. The PM team works collaboratively across product areas — from origination workflows and credit decisioning to API integrations and digital borrower experiences. You will contribute meaningfully to team strategy while driving focused execution within your domain.We want someone who brings strong product instincts, a genuine curiosity about financial technology, and the ability to thrive in a collaborative, cross-functional environment. Experience with API-integrated platforms and a passion for using modern technology — including AI/ML and real-time data — to improve lending experiences will set you apart.Responsibilities:Discovery &amp; Product Delivery• Own the roadmap for your product area within MeridianLink Consumer, from discovery through delivery and iteration.• Lead continuous discovery through customer interviews, usage analytics, and collaboration with financial institution partners to identify high-value problems worth solving.• Write crisp, well-reasoned PRDs and user stories that give engineering teams the clarity they need to build with confidence.• Drive agile delivery ceremonies and maintain a healthy, well-prioritized backlog aligned to team OKRs.• Define and monitor product KPIs for your area, using data to inform prioritization and demonstrate business impact.Cross-Functional Collaboration• Work closely with fellow PMs on the Consumer team to ensure coherence across product areas and alignment on platform-level decisions.• Partner with Engineering, UX, Sales, Customer Success, and Compliance to drive alignment and unblock delivery.• Serve as the product expert for your domain — representing customer needs internally and translating them into clear requirements.• Contribute to team-level strategy discussions and help shape the broader Consumer product roadmap over time.Innovation &amp; Domain Expertise• Identify opportunities to incorporate modern capabilities — such as AI/ML-assisted decisioning, intelligent automation, and API extensibility — into your product area.• Stay current on consumer lending trends, fintech competitive dynamics, and regulatory developments (CFPB, TILA, ECOA, fair lending) relevant to your domain.• Champion thoughtful UX and API-first design patterns that keep MeridianLink Consumer competitive with emerging fintech challengers.Qualifications:Required• 2+ years of product management experience.• Proven track record of owning a product area end-to-end — discovery, definition, delivery, and iteration.• Experience managing API-integrated software products with multiple stakeholder groups.• Strong command of agile methodologies and modern product discovery practices (Jobs-to-Be-Done, continuous discovery, etc.).• Analytical mindset — comfortable using data and product analytics tools to drive decisions and measure outcomes.• Exceptional written and verbal communication skills; able to simplify complexity and align diverse stakeholders.• Deep customer empathy — you've invested real time understanding users and translated those insights into shipped improvements.Strongly Preferred• Domain experience in consumer lending, loan origination systems (LOS), or financial institution software.• Familiarity with API/integration products — you understand developer needs and how platform extensibility creates value.• Exposure to AI/ML in product contexts — you've thought carefully about where intelligent automation adds genuine value vs. hype.• Experience working with or selling to banks, credit unions, or other regulated financial institutions.• Working knowledge of consumer lending regulations (TILA, ECOA, fair lending, CFPB guidance).Why Join MeridianLink• Work on a platform trusted by hundreds of financial institutions and used in millions of lending decisions across the US.• Join a collaborative PM team where your work has real visibility — you'll ship things that matter and see the impact.• Competitive compensation ($95K–$160K) with equity, bonus, and a comprehensive benefits package.• Flexible, remote-first work environment with a strong culture of team collaboration and psychological safety.• Clear pathways to grow into senior PM, principal, and leadership roles as the team scales.• A product that is genuinely complex and interesting — consumer lending at scale involves hard problems worth solving.

Product Manager, Consumer Lending Technology

Client Support ManagerJob SummaryThe Manager, Client Support leads a team responsible for delivering high-quality technical and customer support to deployed clients. In this role, you will serve as an escalation point for complex issues, monitor and improve service-level KPIs, and help the team manage and reduce the backlog of software product issues. You will also assign and balance work across Client Support Specialists based on experience, availability, and issue complexity. This position reports to the Director, Client Support.RESPONSIBILITIES Team Leadership &amp; Strategy<ul style="min-height:1.5em"><li>Oversee the day-to-day operations and overall performance of the Client Support team.</li></ul><ul style="min-height:1.5em"><li>Set clear expectations and ensure team members meet individual and departmental goals.</li></ul><ul style="min-height:1.5em"><li>Own annual functional goals and strategic planning for Client Support, ensuring priorities, resources, and initiatives are aligned with corporate objectives and values.</li></ul><ul style="min-height:1.5em"><li>Establish and maintain a planning cadence (e.g., quarterly reviews) to track progress against annual goals, evaluate results, and adjust priorities based on performance data and business needs.</li></ul><ul style="min-height:1.5em"><li>Own workforce planning for the function, including capacity modeling, staffing plans, scheduling/coverage strategy, and hiring forecasts aligned to expected support demand and service-level targets.</li></ul><ul style="min-height:1.5em"><li>Maintain budget awareness and cost discipline by understanding key cost drivers, monitoring team spend, and identifying opportunities to optimize tools, processes, and resource allocation while maintaining service quality.</li></ul><ul style="min-height:1.5em"><li>Make data-driven business decisions by analyzing trends across volume, backlog, SLA performance, quality, CSAT, and customer health, and translating insights into clear recommendations and measurable action plans.People Leadership &amp; Development</li></ul><ul style="min-height:1.5em"><li>Support hiring, onboarding, training, coaching, and mentoring (including goal setting and performance reviews).Operations &amp; Service Delivery</li></ul><ul style="min-height:1.5em"><li>Plan and schedule team coverage to ensure timely response to incoming client requests and issues.</li></ul><ul style="min-height:1.5em"><li>Provide hands-on support as needed to help the team resolve incoming requests and issues.</li></ul><ul style="min-height:1.5em"><li>Conduct performance and quality reviews to ensure adherence to processes, standards, and customer experience expectations.</li></ul><ul style="min-height:1.5em"><li>Collaborate with internal teams, partners, and clients to resolve escalated and critical issues and communicate status and resolutions to stakeholders.Customer Success &amp; Growth Partnership</li></ul><ul style="min-height:1.5em"><li>Own customer success outcomes beyond ticket resolution by partnering with internal teams and clients to drive product adoption, improve satisfaction, and support long-term relationship health.</li></ul><ul style="min-height:1.5em"><li>Partner with Sales, Account Teams, and Services to drive customer success and account growth, sharing customer health insights, surfacing risks and expansion opportunities, and contributing to proactive account and delivery planning.</li></ul><ul style="min-height:1.5em"><li>Own post-survey outreach and follow-up by engaging customers on feedback, closing the loop on issues and themes, and partnering with internal teams to drive measurable service and product improvements.Process, Knowledge &amp; Tooling</li></ul><ul style="min-height:1.5em"><li>Create and maintain support processes and procedures, define workflows, and keep knowledge base content current.</li></ul><ul style="min-height:1.5em"><li>Build and maintain expertise in MeridianLink products and processes and grow that proficiency across the team.</li></ul><ul style="min-height:1.5em"><li>Leverage AI tools to improve internal workflows, documentation, and operational efficiency.</li></ul><ul style="min-height:1.5em"><li>Identify, recommend, and implement process improvements using data and trends (e.g., reducing case volume, improving efficiency, and measuring team performance).Other</li></ul><ul style="min-height:1.5em"><li>Perform other projects and duties as assigned.</li></ul>QUALIFICATIONS<ul style="min-height:1.5em"><li>5+ years of experience in technical support and/or customer service.</li></ul><ul style="min-height:1.5em"><li>Strong interpersonal, written, and verbal communication skills, with demonstrated ability to handle escalations professionally.</li></ul><ul style="min-height:1.5em"><li>Experience supervising or managing staff (preferred), with a passion for coaching and mentoring.</li></ul><ul style="min-height:1.5em"><li>Highly organized and self-motivated, with strong attention to detail.</li></ul><ul style="min-height:1.5em"><li>Familiarity with mortgage lending practices, compliance, and workflow (strongly preferred).</li></ul><ul style="min-height:1.5em"><li>Relevant certifications are a plus (e.g., HDI, SCP, ITIL, ServiceNow, Salesforce Service Cloud, CompTIA A+/Network+/ITF+, vendor-specific platform certifications).</li></ul>You’re passionate about learning and sharing knowledge, and you enjoy helping others succeed. You empower clients by supporting the creation of technology solutions that fuel financial growth and deliver an exceptional customer experience. You and your team embrace empowerment, collaboration, individual achievement, and innovation.

Client Support Manager

Position Summary: As a Product Manager, you'll play a vital role in our Product Management team, driving corporate strategy, product-level P&amp;Ls, and operating rhythms. You'll oversee the product roadmap, Go-To-Market strategy, and pricing for a product or set of products. Acting as an intermediary between market/business requirements and engineering, you'll advocate for the product internally and lead the product team to make informed business decisions. Expected Duties: -Product Success: Maximize the output of the development team within a scrum framework to ensure the product's success. -Roadmap Prioritization: Drive product roadmap prioritization, clearly express product backlog items, order items to best achieve goals, and optimize the value of the team's work. -Team Participation: Participate in stand-up meetings, lead sprint planning, and facilitate product demos. -Data Analysis: Analyze user data and market data to identify product opportunities. -Customer Understanding: Understand user and customer needs, working across departments to bring the product to life and communicate the voice of the customer. Qualifications: Knowledge, Skills, and Abilities -Professional Expertise: Perform simple to moderately difficult tasks independently, supporting seasoned peers and management on more complex aspects. -Analytical Skills: Work on problems of moderate scope, often varied and routine, requiring a review of various factors. -Judgment: Exercise judgment within defined procedures and practices to determine appropriate action. -Problem-Solving: Apply learned techniques and contribute to analysis and investigation to solve problems. -Relationship Building: Build productive internal/external working relationships to resolve mutual problems by collaborating on procedures or transactions. -Experience: Bachelor's degree and 2-4 years of relevant professional experience in building mortgage technology is strongly preferred (or equivalent work experience). Join us and help drive the success of our product management initiatives!

Product Manager, Mortgage Lending Technology

Position Summary:As a Product Manager, you'll play a vital role in our Product Management team, driving partner integration strategy and operating rhythms. You'll support the partner integration roadmap, prioritize integrations, liaise with critical partners to execute, and drive revenue directly via integrations. Acting as an intermediary between business requirements and engineering, you'll advocate for integration capabilities and partners internally and lead the team to make informed business decisions.Expected Duties:Integration Success: Maximize the output of the development team within a scrum framework to ensure success.Roadmap Prioritization: Drive product roadmap prioritization, clearly express backlog items, order items to best achieve goals, and optimize the value of the team's work.Partner Integration Delivery and Management• Write crisp, well-reasoned PRDs and user stories that give engineering teams the clarity they need to build with confidence.• Drive agile delivery ceremonies and maintain a healthy, well-prioritized backlog aligned to team OKRs.• Participate in stand-up meetings, lead sprint planning, and facilitate product demos.• Define and monitor product KPIs for your area, using data to inform prioritization and demonstrate business impact.Cross-Functional Collaboration• Work closely with fellow PMs on the Consumer team to ensure coherence across product areas and alignment on platform-level decisions.• Partner with Engineering, Product, and Marketplace Partner team to drive alignment and unblock delivery.Data Analysis: Analyze process and outcome data to identify opportunities and recommend changesCustomer and Partner Understanding: Understand user, customer and partner needs, working across departments to bring the partner products to life and communicate the voice of the customer.Qualifications: Knowledge, Skills, and AbilitiesProfessional Expertise: Perform simple to moderately difficult tasks independently, supporting seasoned peers and management on more complex aspects.Analytical Skills: Work on problems of moderate scope, often varied and routine, requiring a review of various factors.Judgment: Exercise judgment within defined procedures and practices to determine appropriate action.Problem-Solving: Apply learned techniques and contribute to analysis and investigation to solve problems.Relationship Building: Build productive internal/external working relationships to resolve mutual problems by collaborating on procedures or transactions.Experience: Bachelor's degree and 2-4 years of relevant professional experience in building partner integrations is strongly preferred (or equivalent work experience).

Product Manager ( Integrations)

Position SummaryThe Principal Demand Generation Campaign Manager is a strategic, hands-on owner responsible for driving expansion, cross-sell, and upsell pipeline within MeridianLink’s existing customer base. This role owns the strategy, planning, execution, and optimization of MeridianLink’s highest-impact customer demand programs that increase product adoption, surface in-account opportunities, and accelerate pipeline for Customer Sales.This role partners closely with Customer Sales, Product Marketing, RevOps, and Customer Marketing to identify high-intent signals, activate targeted campaigns, and deliver measurable pipeline impact. The ideal candidate is both strategic and executional—comfortable owning complex programs and establishing the playbooks, standards, and measurement approach that improve how customer demand is generated across the business.Key Responsibilities<ul style="min-height:1.5em"><li>Own customer demand strategy for assigned products and segments, driving qualified expansion and cross-sell pipeline through targeted, multi-channel campaigns</li><li>Plan and execute integrated demand programs across email, paid media, digital advertising, webinars, events, content syndication, and sales-triggered campaigns</li><li>Partner closely with Customer Sales and Account Management to align campaigns to sales plays, priorities, and pipeline goals, ensuring strong follow-up and conversion</li><li>Translate customer data and intent signals (usage, engagement, lifecycle stage, firmographics) into actionable audience segmentation and messaging strategies</li><li>Drive pipeline outcomes, not just activity—owning performance against KPIs including engagement, MQLs, sales-ready accounts, pipeline dollars, and revenue influence</li><li>Leverage marketing automation and CRM platforms (e.g., HubSpot, Marketo, Salesforce) to build, execute, and optimize campaigns at scale</li><li>Continuously optimize performance through testing, experimentation, and analytics across messaging, channels, and targeting</li><li>Collaborate cross-functionally with Product Marketing, Customer Marketing, Sales, Digital, and Creative to develop compelling, customer-specific content and assets</li><li>Manage budgets and forecasts for assigned programs, optimizing spend to maximize ROI and pipeline contribution</li><li>Set standards that scale customer demand generation by developing playbooks, best practices, and reporting frameworks; sharing insights and recommendations; and improving cross-functional ways of working to increase pipeline impact</li></ul> QualificationsThis person will act as a career-level professional and subject matter expert in customer demand generation and expansion motions. The role will have work that will include new, highly complex, or highly impactful to the business. The individual should have complete knowledge and a full understanding of the area of specialization, principles, and practices within a professional discipline. The role will include work on problems of diverse scope where analysis of information requires evaluation of identifiable factors. Work is expected to be done independently through independent judgment.<ul style="min-height:1.5em"><li>6–8+ years of experience in B2B demand generation, lifecycle marketing, or digital marketing, ideally in B2B SaaS or fintech</li><li>Proven success driving expansion, cross-sell, or post-sale demand within an existing customer base</li><li>Strong understanding of customer lifecycle marketing, account-based approaches, and sales-aligned campaign execution</li><li>Hands-on experience with marketing automation and CRM platforms, including campaign build, reporting, and optimization</li><li>Highly analytical and data-driven, with the ability to turn insights into clear actions and recommendations</li><li>Strong project management skills with the ability to manage multiple priorities in a fast-paced environment</li><li>Excellent collaboration and communication skills, with confidence partnering with Sales and senior stakeholders</li><li>Bachelor’s degree or equivalent practical experience</li></ul>

Principal Demand Generation Campaign Manager

The Principal Contract Administrator will lead the contract execution function within the broader Deal Desk team. This role will assist complex Order Form generation, oversee staff-level coordinators, enforce governance policies, and serve as the central authority for order documentation and cross-functional contract alignment. This is a proactive gatekeeping role which is critical to ensure compliance and integrity of resulting contract data. This role will work closely with Sales, and will also coordinate regularly with our Legal, Finance, and Product teams. The role also plays a critical part in reducing booking friction, increasing accuracy, and supporting audit readiness.Responsibilities<ul style="min-height:1.5em"><li>Lead end-to-end contract workflow design and execution for Sales-led opportunities</li><li>Oversee and mentor Contract Coordinators, ensuring quality and consistency in contract output</li><li>Partner with Legal, Revenue, and Deal Desk Ops to maintain a clause library and enforcement playbooks</li><li>Own non-negotiables within Order Forms (Net30, term lengths, uplift, etc.)</li><li>Build and deliver Order Forms, SOW attachments, amendments, and related sales documentation from intake through signature-ready output</li><li>Manage daily volume within the Deal Desk contract queue, triaging requests by deal stage, close date, and complexity</li><li>Validate pricing, product configurations, and deal terms against Deal Desk standards prior to document release</li><li>Partner with Legal and assist in redlines to apply pre-approved clause language and flag deviations</li><li>Track contract status and maintain document integrity through the approval process</li><li>Route approvals per escalation workflows and policy thresholds</li><li>Ensure accurate metadata and document uploads in Salesforce and contract management systems</li><li>Support standardization efforts in language, formatting, and execution timelines</li><li>Assist in creating, managing, and auditing contracting policies, processes, and documentation to ensure compliance with company standards.</li><li>Work closely with internal business teams to expedite deal closures with a strong sense of urgency.</li><li>Participate in special projects to develop, implement, and enhance processes and policies that improve efficiency and standardization.</li></ul>Qualifications: Knowledge, Skills, &amp; AbilitiesThe role will perform simple to moderately difficult aspects independently and support seasoned peers and management on more complex tasks. The individual will develop expertise in the subject area and apply MeridianLink policies and procedures to resolve various issues. The position involves working on problems of moderate scope that require analyzing multiple factors. The individual will receive little instruction on daily tasks and general guidance on new assignments.<ul style="min-height:1.5em"><li>Bachelor's degree and 4+ years of related experience or equivalent work experience in contract management, deal desk, revenue operations - including drafting, negotiating and advising on various commercial contracts such as Master Service Agreements, Statement of Work, and Sales Orders as well.</li><li>Strong analytical skills with a focus on problem solving, anticipating business needs, and providing solutions.</li><li>Strong writing skills including redline experience</li><li>Ability to thrive in a fast-paced environment, managing a large workload with tight timelines while prioritizing responsibilities.</li><li>Excellent interpersonal and communication skills, with an impeccable command of the English language.</li></ul>

Principal Contract Administrator

As a senior individual contributor and one of the highest-ranking technical voices in our engineering organization, the Staff Software Engineer (Professional 5) plays a pivotal role in shaping our AI platform strategy. This role, part of the Platform Services team, is dedicated to designing and building foundational infrastructure to power MeridianLink’s expanding suite of customer-facing AI capabilities across our credit union software product lines.Rather than focusing solely on implementation, the Staff Engineer acts at the intersection of architecture, strategy, and hands-on technical delivery. You’ll own the technical direction for AI platform systems, establish standards and patterns, and lay the architectural groundwork to enable reliable, scalable, and responsible AI development. This engineer will report directly to the Director of Platform Services and exert significant cross-functional influence across multiple engineering teams.As our AI platform matures—from third-party LLM integrations toward custom model development—your responsibilities will evolve, giving you increasing ownership over our model infrastructure, evaluation harnesses, and data pipelines needed to support production-grade AI in a regulated financial environment.This fully remote position works within a sub-team in Platform Services, responsible for building and scaling MeridianLink’s first generation of customer-facing AI capabilities. The team closely partners with application engineering, cloud infrastructure, and applied AI, creating technological foundations vital for delivering intelligent features to our credit union clients.Key Competencies<ul style="min-height:1.5em"><li>Technical Mastery &amp; Architecture: Define multi-team strategy, address architectural bottlenecks, and evaluate build vs. buy decisions across the platform. Architect scalable AI systems with security, compliance, and developer experience at the core.</li><li>Organizational Influence: Lead cross-team architecture reviews, drive collaborative alignment, establish engineering best practices, and set the bar for design reviews and production readiness.</li><li>AI &amp; GenAI Platform Expertise: Leverage hands-on knowledge of LLM/GenAI application patterns (e.g., prompt management, RAG pipelines, evaluation harnesses) and design for safety, auditability, and compliance in financial services AI.</li><li>Mentorship: Mentor and sponsor engineers at L3–L4 levels, facilitate knowledge sharing, and drive tech debt and best practice initiatives for engineering excellence.</li><li>Stakeholder Engagement: Author clear, auditable architectural documentation; translate technical concepts for business partners; and partner with Product on business requirements and roadmaps.</li></ul>Expected DutiesArchitectural Leadership<ul style="min-height:1.5em"><li>Own the reference architecture for the AI platform, encompassing API abstractions, prompt and version management, RAG infrastructure, vector retrieval, evaluation harnesses, and model serving.</li><li>Lead build-vs-buy evaluations for AI components, including due diligence and integration planning.</li><li>Design foundational data pipelines and infrastructure to support reliable, scalable AI services.</li><li>Define and document API contracts, standards, and platform interfaces across engineering.</li></ul>Hands-On Delivery<ul style="min-height:1.5em"><li>Contribute to backend development in Python and RESTful API design, including integrations with leading AI providers.</li><li>Participate in full-stack delivery when needed, using React/TypeScript/Vite to deliver AI features.</li><li>Build and maintain tooling, SDKs, and platform APIs to enable safe, scalable AI adoption by product teams.</li><li>Drive improvements to AI-assisted development workflows with tools like GitHub Copilot and Claude.</li></ul>AI Platform Development<ul style="min-height:1.5em"><li>Implement integrations with LLMs: context management, prompt templating, response validation, and robust fallback strategies.</li><li>Build and maintain evaluation frameworks for reproducible model testing.</li><li>Establish observability and performance tracking for AI services.</li><li>Participate in designing vector-based retrieval and model serving infrastructure as custom model capabilities become a focus.</li></ul>Compliance &amp; Secure Design<ul style="min-height:1.5em"><li>Advise and collaborate with Security through architecture and design phases, ensuring compliance and security standards are met.</li><li>Apply secure-by-default principles (encryption, least privilege, audit logging) and stay current with financial data governance and privacy standards.</li></ul>Cross-Functional Influence &amp; Partnership<ul style="min-height:1.5em"><li>Collaborate with Product to translate business needs into technical designs and specifications, while contributing a strong architectural perspective.</li><li>Support AI platform roadmap development with product leadership.</li><li>Engage in companywide architectural forums and workgroups to drive engineering standards.</li><li>Partner with Data Engineering, DevOps/SRE, and Security to ensure aligned technical foundations.</li></ul>Mentorship &amp; Engineering Culture<ul style="min-height:1.5em"><li>Mentor L3–L4 engineers through code reviews, design sessions, and architectural guidance.</li><li>Promote engineering excellence, robust documentation, and reusable internal resources.</li></ul>Qualifications: Knowledge, Skills, and AbilitiesRequired Qualifications<ul style="min-height:1.5em"><li>8+ years in professional software engineering, with demonstrated cross-team architectural influence</li><li>Proven end-to-end delivery of AI-powered features, from product concepts to production</li><li>Experience leading large, complex technical initiatives</li><li>Strong proficiency in Python and RESTful API development (FastAPI, Django)</li><li>Knowledge of full-stack development (React, TypeScript)</li><li>Hands-on integration with third-party LLM/AI APIs</li><li>Experience with AWS (preferred), including IAM, networking, managed services, and storage</li><li>Solid foundation in distributed systems, API design, cloud-native architecture</li><li>Comfortable with CI/CD pipelines, version control, Docker, and AI-assisted development tools</li><li>Demonstrated ability to author durable technical proposals (RFCs, ADRs)</li><li>Clear communicator with technical and non-technical stakeholders</li><li>GenAI experience (e.g., RAG pipelines, prompt management, LLM evaluation, agent frameworks)</li><li>Familiarity with vector databases/semantic search (Pinecone, pgvector, OpenSearch)</li><li>Exposure to model serving, MLOps/LLMOps practices, and model lifecycle/deployment tools</li><li>Experience building developer platforms, SDKs, and self-service engineering tooling</li><li>Experience with IaC tools (Terraform/Pulumi), Kubernetes, and observability tools (Prometheus, Grafana, Datadog)</li><li>Leadership in technical communities, mentoring, and architectural standards</li><li>Bachelor’s in Computer Science, Software Engineering, or equivalent experience</li></ul>Preferred Qualifications<ul style="min-height:1.5em"><li>Experience building in financial services, fintech, or regulated environments</li><li>Working familiarity with AI governance in financial services (e.g., NCUA, model risk, fair lending)</li><li>Understanding of SOC 2 or similar compliance frameworks from an engineering perspective</li></ul>What Success Looks LikeA successful Staff Engineer at this level rapidly integrates with MeridianLink’s technical community, establishes themselves as a trusted architectural leader, and begins to deliver foundational platform contributions that empower other engineers. Over time, they will raise the bar for AI platform capability, quality, and confidence across the entire engineering organization.

Staff Software Engineer ( AI )

MeridianLink is looking for a Corporate Development Manager to join our growing Corporate Development team. This is a high-visibility role that sits at the center of our M&amp;A activity — from sourcing and evaluating acquisition targets to supporting transaction execution and integration. You'll work closely with our VP of Strategic Development, Senior Leaders and broad group of cross-functional experts, gaining broad exposure to the full deal lifecycle.This is an ideal opportunity for someone coming from investment banking or private equity, who wants to transition into an operating company and develop deep expertise in the fintech and financial services software space.Responsibilities<ul style="min-height:1.5em"><li>Support the build out the M&amp;A pipeline consistent with the company's growth strategy, conduct due diligence on relevant companies, targets, and/ or potential partners, assess strategic fits and potential risks.</li><li>Build and maintain financial models and valuation analyses (DCF, comparable companies, precedent transactions) to support deal evaluation.</li><li>Take the lead in the preparation of investment memorandums, board materials, and executive presentations summarizing deal rationale, risks, and recommendations</li><li>Participate in due diligence process – coordinating across internal teams (Finance, IT, Product, Legal, HR) and external advisors</li><li>Monitor competitive dynamics, industry trends, and the broader fintech/SaaS M&amp;A landscape to help inform pipeline prioritization</li><li>Support the development and refinement of MeridianLink’s M&amp;A playbook, including process documentation across deal sourcing, evaluation, and integration planning</li><li>Assist with relationship management with investment banks, advisors, our PE partners, and other external deal-related parties</li><li>Contribute to post-close integration workstreams as needed</li></ul>Qualifications<ul style="min-height:1.5em"><li>3-5 years of experience in investment banking, private equity, corporate development or management consulting</li><li>SaaS experience strongly preferred</li><li>Bachelor’s degree in Finance, Economics, Business or a related field</li><li>High level of self-sufficiency with strong analytical, quantitative, and problem-solving skills</li><li>Strong financial modeling and valuation skills – you’re comfortable building models from scratch and presenting findings to senior leadership</li><li>Understanding of M&amp;A processes, including deal sourcing/structuring, due diligence, and execution, with a proven track record of contributing to closed deals</li><li>Excellent communication and presentation skills – able to distill complex analyses into clear, concise narratives</li><li>Highly organized, detail-oriented, and capable of managing multiple workstreams simultaneously</li><li>Effectively manage relevant external vendors (e.g., bankers, lawyers, accountants).</li><li>Collaborative team player who can work effectively across functions and with senior stakeholders</li></ul>

Corporate Development Manager

Role Overview: We are seeking a visionary Principal Front End Architect to drive the evolution of our frontend architecture and champion a cohesive, AI-enabled, modern UI/UX experience across our product portfolio. This is a high-impact, hands-on leadership role responsible for defining the user interface strategy that aligns with MeridianLink’s long-term vision, ensuring consistency, scalability, and quality across all products.Key Responsibilities:<ul style="min-height:1.5em"><li>Lead and evolve frontend architecture and standards for our Angular and React applications</li><li>Define, document, and enforce frontend architectural principles company-wide</li><li>Develop and maintain a shared design system and frontend platform strategy for consistent user experiences</li><li>Ensure best practices, reusable patterns, and cross-framework consistency across Angular and React</li><li>Guide framework coexistence, migration, and modernization strategies</li><li>Set clear performance, accessibility (WCAG), observability, and automated testing standards</li><li>Collaborate closely with Product Management, UX Design, and Backend Engineering to shape intuitive end-to-end user flows</li><li>Advocate for UI, UX, and platform-level improvements by influencing product and engineering roadmaps</li><li>Mentor and guide engineers and frontend leads across teams</li><li>Represent frontend architecture and UI strategy in cross-organizational technical forums and architecture reviews</li><li>Drive adoption and contribution to shared UI libraries, components, and standards</li><li>Integrate AI-assisted UX patterns such as intelligent recommendations, guided workflows, contextual insights, and adaptive UI behaviors</li><li>Establish guardrails for responsible AI usage in frontend experiences, considering performance, accessibility, and ethical UX</li><li>Define patterns supporting human-in-the-loop UX, transparency, auditability, and feedback in AI-powered interfaces</li><li>Promote AI-assisted frontend development practices, including code generation, refactoring, testing, accessibility checks, and documentation</li><li>Accelerate delivery while maintaining quality through design-to-code and component generation workflows, leveraging AI appropriately</li></ul>What You Bring:<ul style="min-height:1.5em"><li>Extensive experience as a Frontend Architect or in a similar leadership role</li><li>Deep hands-on expertise in modern frontend frameworks, especially Angular and React</li><li>Strong UI/UX sensibility and proven ability to translate user needs and designs into scalable technical solutions</li><li>Experience developing and scaling shared design systems and UI platforms in complex environments</li><li>Thorough understanding of frontend performance optimization, accessibility standards, and testing strategies</li><li>Skilled at leading through influence, setting architectural direction, and mentoring senior engineers</li><li>Excellent collaboration and communication abilities with cross-functional teams</li><li>Track record of delivering thoughtful, trustworthy AI-enabled user experiences</li><li>Strong leadership at the intersection of frontend engineering, UX, and AI</li><li>Passion for improving developer productivity via standards, shared systems, and AI-assisted workflows</li></ul>Why Join MeridianLink? At MeridianLink, your expertise will help shape the UI and UX foundation for the next generation of fintech solutions. This is a unique opportunity to have broad impact and high visibility as you lead the modernization and scaling of our platform, delivering exceptional experiences to users across the nation.

Principal Front End Architect

Position SummaryThe Business Consultant is responsible for delivering consulting services to MeridianLink clients. This role partners closely with clients to assess current-state processes, gather and document business requirements, and provide practical, best-practice recommendations that help clients improve efficiency and maximize the value of MeridianLink solutions.Business Consultants act as both the primary consultant and project manager for assigned engagements, leading client calls, managing timelines, and producing high-quality deliverables while ensuring a positive and professional client experience.Key Responsibilities<ul style="min-height:1.5em"><li>Lead assigned consulting engagements, serving as the primary point of contact for the client</li></ul><ul style="min-height:1.5em"><li>Conduct discovery sessions, interviews, and working meetings to understand client business processes and operational needs</li></ul><ul style="min-height:1.5em"><li>Assess current-state workflows and identify improvement opportunities aligned to industry best practices</li></ul><ul style="min-height:1.5em"><li>Document business requirements, findings, and recommendations in clear, client-ready deliverables</li></ul><ul style="min-height:1.5em"><li>Develop and maintain project plans, timelines, and task tracking using approved tools</li></ul><ul style="min-height:1.5em"><li>Facilitate client meetings and working sessions to ensure alignment on expectations, scope, and deliverables</li></ul><ul style="min-height:1.5em"><li>Manage engagement timelines and communicate status, risks, and next steps to both clients and internal stakeholders</li></ul><ul style="min-height:1.5em"><li>Collaborate with Program Managers, Directors, and cross-functional teams to ensure successful project outcomes</li></ul><ul style="min-height:1.5em"><li>Apply MeridianLink standards, methodologies, and processes consistently across engagements</li></ul><ul style="min-height:1.5em"><li>Support continuous improvement efforts by sharing feedback and insights from client engagements</li></ul>Qualifications<ul style="min-height:1.5em"><li>Bachelor’s degree or equivalent professional experience</li></ul><ul style="min-height:1.5em"><li>2–4 years of relevant experience in consulting, business analysis, implementation, or a related client-facing role</li></ul><ul style="min-height:1.5em"><li>Experience facilitating meetings, conducting needs analysis, and developing professional documentation</li></ul><ul style="min-height:1.5em"><li>Strong analytical, organizational, and problem-solving skills</li></ul><ul style="min-height:1.5em"><li>Ability to manage multiple workstreams and deadlines with moderate complexity</li></ul><ul style="min-height:1.5em"><li>Clear and professional written and verbal communication skills</li></ul><ul style="min-height:1.5em"><li>Comfortable working independently while collaborating with peers and leadership on more complex initiatives</li></ul>Additional Expectations<ul style="min-height:1.5em"><li>Performs moderately complex aspects of the role independently</li></ul><ul style="min-height:1.5em"><li>Develops increasing subject-matter expertise and applies sound judgment within established policies and procedures</li></ul><ul style="min-height:1.5em"><li>Maintains a customer-focused mindset with a strong emphasis on quality and professionalism</li></ul>

Business Consultant

The OpportunityWe are looking for a VP of Business Systems to serve as our internal technology leader that’s responsible for the systems, tools, and platforms that power MeridianLink's operations. Reporting directly to the CTO, you will lead the enterprise IT strategy and be the driving force behind our internal AI transformation, helping every function in the company work smarter, faster, and more effectively.This is a high-impact leadership role for a builder who thrives at the intersection of business strategy and technology execution.What You'll OwnEnterprise IT Leadership<ul style="min-height:1.5em"><li>Own and evolve the enterprise technology stack across all internal functions including Finance, HR, Sales, Marketing, Customer Success, and Operations</li><li>Lead and develop a team of business systems, and enterprise applications professionals</li><li>Establish IT governance, security posture, and compliance standards appropriate in the fintech industry serving regulated customers</li><li>Manage vendor relationships, licensing, and enterprise software procurement</li><li>Own the IT Service Desk function, setting the standard for employee experience, responsiveness, and resolution quality — with a strong emphasis on automation-first support, self-service capabilities, and AI-assisted ticketing to reduce manual effort and drive faster time-to-resolution</li></ul>Internal AI Transformation<ul style="min-height:1.5em"><li>Define and execute MeridianLink's internal AI strategy — identifying the highest-value opportunities across every business function</li><li>Partner with Go-to-Market, Finance, Customer Experience, and Operations leaders to embed AI-powered workflows, automation, and decision-making tools providing technical depth and implementation support.</li><li>Build the internal metrics and systems foundation required to support scalable AI adoption</li><li>Drive a culture of continuous improvement through technology and AI literacy across the organization</li></ul>Business Systems &amp; Applications<ul style="min-height:1.5em"><li>Own the roadmap for core enterprise applications (CRM, ERP, HRIS, CS platforms, etc.)</li><li>Ensure systems are integrated, reliable, and scalable to support MeridianLink's growth</li><li>Partner closely with functional leaders to understand business needs and translate them into technology solutions</li><li>Partner to drive data quality, visibility, and access across the organization</li></ul>Strategic Partnership<ul style="min-height:1.5em"><li>Serve as a key technology advisor to the executive team and board on internal IT matters</li><li>Align IT investments with company goals and business priorities</li><li>Partner with the product and engineering organization to ensure internal and external systems work in concert</li></ul>What We're Looking ForExperience<ul style="min-height:1.5em"><li>15+ years of progressive technology leadership experience, with at least 5 years in a VP equivalent role</li><li>Experience in SaaS, fintech, or other high-growth technology companies strongly preferred</li><li>Proven track record leading enterprise-wide business systems organizations</li><li>Demonstrated success driving AI, automation, or digital transformation initiatives at scale</li></ul>Leadership<ul style="min-height:1.5em"><li>Strong people leader who can recruit, develop, and retain top IT talent</li><li>Excellent cross-functional collaborator — equally comfortable with a CFO, a sales leader, or an engineer</li><li>Executive presence with the ability to influence without authority and communicate complex technology concepts to non-technical audiences</li><li>Partner with the data organization to deliver Enterprise data solutions</li></ul>Technical Depth<ul style="min-height:1.5em"><li>Deep knowledge of enterprise application ecosystems (Salesforce, NetSuite, Hubspot, M365, copilot or equivalents)</li><li>Familiarity with AI/ML platforms, workflow automation tools, and modern data infrastructure</li><li>Understanding of IT security, compliance, and risk management in regulated industries</li></ul>Why MeridianLink<ul style="min-height:1.5em"><li>High-visibility executive role with direct CTO partnership and board-level exposure</li><li>Opportunity to define and build an AI-first internal operating model from the ground up</li><li>Mission-driven company helping financial institutions serve their communities</li><li>Competitive compensation including base, bonus, and equity</li></ul>

VP, Business Systems and IT

About the RoleAt MeridianLink, our Business Development Representatives (BDRs) play a critical role in driving growth by helping financial institutions discover smarter ways to serve their customers. As a BDR, you’ll be on the front lines connecting with prospective customers, uncovering real business challenges, and creating high-quality opportunities for our sales team. The Business Development Representative will secure leads by identifying and qualifying sales opportunities and passing them to inside and/or outside sales teams. In this role you will produce qualified prospects by following up on inbound leads from various marketing programs or conducting outbound, proactive calling to target accounts or markets. The role will nurture prospects over time, discover needs, offer relevant resources, and learn where they are in the buying process to help propel the sale forward.This role is ideal for someone who’s curious, driven, and excited about building relationships, learning the sales craft, and making a direct impact on revenue.What You’ll Do<ul style="min-height:1.5em"><li>Engage new prospects through a mix of inbound leads and targeted outbound outreach</li></ul><ul style="min-height:1.5em"><li>Identify, qualify, and develop sales opportunities that align with MeridianLink’s solutions</li></ul><ul style="min-height:1.5em"><li>Partner closely with Account Executives to move qualified opportunities forward</li></ul><ul style="min-height:1.5em"><li>Ask thoughtful questions to understand a prospect’s business challenges, priorities, and buying stage</li></ul><ul style="min-height:1.5em"><li>Educate prospects by sharing relevant insights, resources, and product capabilities</li></ul><ul style="min-height:1.5em"><li>Maintain accurate activity and opportunity tracking in CRM tools</li></ul><ul style="min-height:1.5em"><li>Stay informed on market trends, competitive offerings, and the financial services landscape</li></ul>What Success Looks Like<ul style="min-height:1.5em"><li>Consistently delivering high-quality, sales-accepted leads</li></ul><ul style="min-height:1.5em"><li>Strong collaboration with Account Executives and Marketing partners</li></ul><ul style="min-height:1.5em"><li>Building trust and credibility with prospects through meaningful conversations</li></ul><ul style="min-height:1.5em"><li>Demonstrating steady improvement in call quality, discovery conversations, and opportunity conversion</li></ul>What We’re Looking For<ul style="min-height:1.5em"><li>2+ years of experience in business development, inside sales, or a customer-facing role</li></ul><ul style="min-height:1.5em"><li>Strong communication skills, you’re comfortable talking with senior-level stakeholders</li></ul><ul style="min-height:1.5em"><li>Curiosity and coachability; you want feedback and use it to get better</li></ul><ul style="min-height:1.5em"><li>Ability to balance activity with thoughtful, personalized outreach to uncover real business needs</li></ul><ul style="min-height:1.5em"><li>Skilled in handling rejection and navigating objections</li></ul><ul style="min-height:1.5em"><li>Comfortable working in a fast-paced, metrics-driven environment</li></ul><ul style="min-height:1.5em"><li>Bachelor’s degree or equivalent relevant experience</li></ul><div style="text-align:left"><img style="max-width:100%" src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAAAXNSR0IArs4c6QAAAARnQU1BAACxjwv8YQUAAAAJcEhZcwAADsMAAA7DAcdvqGQAAAANSURBVBhXY2BgYGAAAAAFAAGKM+MAAAAAAElFTkSuQmCC" alt="Shape" /></div>Why MeridianLink<ul style="min-height:1.5em"><li>Exposure to a growing fintech company serving banks and credit unions nationwide</li></ul><ul style="min-height:1.5em"><li>Growth paths into Account Executive or other sales roles</li></ul><ul style="min-height:1.5em"><li>Collaborative, team-oriented sales culture</li></ul><ul style="min-height:1.5em"><li>Opportunity to make a visible impact on revenue and customer success</li></ul>

Business Development Representative (BDR)

Principal Data ArchitectAbout the RoleReporting to the Vice President of Data, the Principal Data Architect is the senior technical authority for how data is modeled, integrated, governed, and consumed across MeridianLink. You will design our enterprise data architecture end-to-end — from source-system ingestion through our Azure Databricks lakehouse and into the analytical, operational, and customer-facing data products our business depends on.This is a hands-on role. You will not only define the meta-models, conceptual models, logical models, and physical schemas that govern our data — you will build them, prove them out in code, partner closely with data engineers as they implement them, and evolve them as the business grows. The right candidate has done this before in a FinTech SaaS environment and understands the trade-offs that come with multi-tenant data, regulated workloads, and customer-facing analytics.What You Will Do• Define the enterprise data architecture: Own the conceptual, logical, and physical data models for MeridianLink's analytical and operational data platform, including source-aligned, integrated, and consumption-ready layers.• Build the meta-model: Design and maintain a meta-model that captures entities, relationships, business definitions, ownership, lineage, sensitivity classifications, and SLAs — and make sure it is wired into our tooling, not stuck in a slide deck.• Drive the lakehouse strategy: Architect our medallion (bronze / silver / gold) Delta Lake patterns on Databricks; define standards for partitioning, clustering, schema evolution, slowly changing dimensions, and historical reproducibility.• Be hands-on: Write PySpark, SQL, and Delta Lake code. Build reference implementations, prototype patterns, review pull requests, and personally model critical domains rather than delegating every detail.• Lead data integration design: Set patterns for ingestion through Informatica Data Management Cloud (IDMC) and direct Databricks pipelines, including CDC, batch, streaming, and API-based sourcing from our SaaS products and third-party systems.• Champion data governance and lineage: Partner with data governance, security, and compliance leaders to operationalize cataloging, lineage, classification, masking, and access controls across the platform (Unity Catalog, IDMC, and adjacent tools).• Standardize data modeling practices: Establish the standards, naming conventions, and review processes used by the Data Engineering team. Coach engineers on dimensional modeling, Data Vault, and other techniques where they best fit the use case.• Partner across the business: Work closely with Product, Engineering, Analytics, ML, Finance, Risk, and Customer-facing teams to translate business needs into durable data designs.• Influence the roadmap: Identify gaps in tooling, capability, and skill; propose investments; and drive multi-quarter initiatives that materially improve how MeridianLink uses its data.Required Qualifications• 12–15+ years of progressive experience in data engineering, data warehousing, and data architecture roles, with at least the most recent several years at the architect level.• Demonstrated experience as a Data Architect at a SaaS company in the FinTech or financial services software space (lending, banking, payments, capital markets, insurance, or a closely related domain).• Deep, hands-on expertise with Databricks and PySpark on Azure, including Delta Lake, Unity Catalog, structured streaming, and performance tuning at scale.• Production experience with Informatica Data Management Cloud (IDMC) — or comparable enterprise integration platforms — for ingestion, transformation, and metadata-driven pipelines.• Proven track record of designing and implementing detailed meta-models and end-to-end data models (conceptual, logical, and physical) that have shipped to production and stood up over time.• Strong command of dimensional modeling (Kimball), Data Vault 2.0, and modern lakehouse patterns, including the ability to choose the right approach for the right use case.• Expert SQL skills and strong proficiency in Python/PySpark; comfortable writing the code, not just the diagrams.• Demonstrated experience implementing data governance, lineage, and metadata management programs (e.g., Unity Catalog, IDMC Data Governance, Collibra, Atlan, or similar).• Working knowledge of FinTech-relevant regulatory and compliance considerations (e.g., GLBA, SOC 2, PCI, NIST, state lending regulations) and how they shape data design.• Excellent written and verbal communication skills; able to explain complex data concepts to engineers, executives, customers, and auditors.Preferred Qualifications• Prior experience designing data architectures for multi-tenant SaaS platforms with customer-facing analytics or embedded reporting.• Experience supporting Loan Origination, deposit account opening, or other consumer lending workflows and the underlying data domains (applicants, applications, decisions, funding, servicing, credit data, fraud, KYC/AML).• Experience building feature stores or curated data products that serve both ML/AI workloads and BI consumers.• Familiarity with Azure data services (ADLS Gen2, Azure Data Factory, Event Hubs, Synapse, Purview) and their interplay with Databricks.• Experience with dbt, Great Expectations, or other modern data quality and transformation tooling layered on top of Databricks.• Bachelor's or Master's degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent professional experience.Our Data Stack• Lakehouse: Azure Databricks, Delta Lake, Unity Catalog, PySpark, SQL• Integration: Informatica Data Management Cloud (IDMC)• Cloud: Microsoft Azure (ADLS Gen2, Azure Data Factory, Event Hubs, Key Vault)• BI &amp; Consumption: Modern BI tooling, embedded analytics, ML feature delivery• Governance: Unity Catalog, IDMC governance, lineage, and data quality controls

Principal Data Architect - AI

Data Scientist, AI Data FoundationsAbout the RoleReporting into the Data Engineering organization, the Data Scientist is responsible for designing and building the curated data structures that AI and ML applications consume across MeridianLink. You will own the vector stores behind our RAG systems, the feature store that powers model training and inference, and the graph databases that capture relationships across applicants, products, and decisions. You will also lead targeted data discovery work, surfacing hidden trends in our lending and account-opening data that inform both AI use cases and the broader business.This is a hands-on, build-oriented role. You will not be primarily training large models — you will make sure the people training and serving models have high-quality, well-governed, well-engineered data to work with, and you will use your data science skills to validate that the data is fit for purpose.What You Will Do• Build and maintain vector stores for RAG: Design embedding pipelines, chunking strategies, indexing approaches, and refresh patterns for the vector stores powering retrieval-augmented generation across MeridianLink products.• Own the feature store: Design, build, and operate feature store assets used for model training and online/offline inference, including feature definitions, freshness SLAs, lineage, point-in-time correctness, and reuse across teams.• Design graph data structures: Build graph databases that model relationships between applicants, applications, products, lenders, decisions, and outcomes — and make them queryable for both AI use cases and analytical investigations.• Lead data discovery: Profile our lending, deposit, and behavioral datasets to identify hidden trends, segments, anomalies, and potential model drivers; turn findings into actionable hypotheses for product, risk, and growth teams.• Engineer for AI consumption: Build the curated, AI-ready datasets that downstream model builders, application engineers, and analysts rely on — with appropriate quality, documentation, and governance baked in.• Evaluate retrieval and feature quality: Define and run evaluation frameworks for RAG retrieval quality, feature drift, embedding quality, and graph completeness; iterate based on what the metrics tell you.• Partner with model builders: Work closely with ML engineers and applied scientists to make sure the data structures you build accelerate their work rather than slow it down.• Champion responsible data use: Partner with governance, security, and compliance to ensure that AI-facing data assets respect data classification, customer consent, and regulatory boundaries from day one.• Communicate findings: Translate discovery work into clear narratives — write-ups, notebooks, dashboards, and short presentations — that help non-technical stakeholders act on what the data is showing.Required Qualifications• 4–7 years of experience in a data science, ML engineering, or applied data role, with a meaningful portion of that time spent building data assets that other people's models or applications consumed.• Hands-on experience designing and operating vector stores for RAG or semantic search, including embedding generation, chunking, indexing, and retrieval evaluation.• Experience building or operating a feature store (e.g., Databricks Feature Store, Feast, or a custom internal platform), including offline training and online serving patterns and point-in-time correctness.• Experience modeling and building graph data structures using Neo4j, TigerGraph, Azure Cosmos DB Gremlin, or similar graph databases — and writing graph queries to answer real questions.• Strong proficiency in Python (pandas, NumPy, scikit-learn, PySpark) and SQL; comfortable working day-to-day in Databricks notebooks and jobs.• Practical experience with embedding models and LLM tooling (e.g., Hugging Face transformers, OpenAI / Azure OpenAI APIs, LangChain or similar) in a production or near-production context.• Demonstrated data discovery skills: profiling messy real-world datasets, surfacing non-obvious patterns, validating findings statistically, and explaining them clearly.• Solid grounding in classical ML concepts — supervised vs. unsupervised learning, train/test discipline, leakage, evaluation metrics — even though you will not own model training day-to-day.• Strong written and verbal communication skills; able to write up findings for both technical and business audiences.Preferred Qualifications• Experience working in a SaaS or FinTech environment, particularly with lending, deposit, credit, fraud, or KYC/AML data.• Experience with Databricks-native AI/ML tooling: Databricks Vector Search, Databricks Feature Store, MLflow, and Unity Catalog.• Familiarity with open-source vector databases such as pgvector, Pinecone, Weaviate, Chroma, or FAISS, and a clear point of view on when to use which.• Experience with Microsoft Azure data and AI services (Azure OpenAI, Azure AI Search, ADLS Gen2).• Experience evaluating RAG systems end-to-end (recall@k, faithfulness, answer quality, hallucination measurement).• Exposure to graph algorithms (community detection, link prediction, centrality) applied to real business problems.• Bachelor's or Master's degree in Computer Science, Statistics, Mathematics, Engineering, or a related quantitative field, or equivalent professional experience.Our Data &amp; AI Stack• Lakehouse: Azure Databricks, Delta Lake, Unity Catalog, PySpark, SQL• AI Data Foundations: Databricks Vector Search, Databricks Feature Store, MLflow• Vector &amp; Graph (current and exploratory): pgvector, Pinecone, Weaviate, FAISS; Neo4j, TigerGraph, Azure Cosmos DB (Gremlin)• Cloud: Microsoft Azure (ADLS Gen2, Azure OpenAI, Azure AI Search, Event Hubs)• AI Models and Agents: Databricks, AWS Bedrock, Azure ML• Integration &amp; Governance: Informatica Data Management Cloud (IDMC), Unity Catalog

Data Scientist, AI Data Foundations

Job SummaryCoordinates and drives end-to-end contracting for Professional Services engagements, leading the drafting and negotiation of complex SOWs and related documents that define scope, deliverables, timelines, acceptance criteria, and commercial terms. Serves as a contracting subject-matter expert and functional leader—partnering with Customers and internal stakeholders (Professional Services, Legal, Procurement, Finance, Sales) to align expectations, mitigate risk, prevent scope creep, and enable timely delivery through influence rather than direct authority. Establishes scalable contracting mechanisms (templates, playbooks, guardrails) to improve consistency, speed, and outcomes across the Professional Services portfolio.Responsibilities- Scope definition and control (complex deals): Lead drafting and negotiation of SOWs/change orders for complex and strategic engagements; define objectives, deliverables, assumptions, exclusions, timelines, and acceptance criteria to prevent misunderstandings and scope creep.- Performance and milestone governance: Define measurable success criteria (KPIs, acceptance criteria, milestones) and establish operating rhythms to track progress; surface portfolio trends/risks and drive timely issue resolution with delivery and business stakeholders.- Compliance and risk management: Set and apply contracting guardrails aligned to company standards and policies; identify legal/procurement/financial risks, frame tradeoffs, and escalate with recommended paths forward to enable informed decisions.- Change management: Own the governance model for scope, timeline, and deliverable changes; drive cross-functional alignment, document approvals, and maintain a clear audit trail across the engagement lifecycle.- Contracting strategy and enablement: Develop, standardize, and maintain templates, clause guidance, and negotiation playbooks; partner with stakeholders to improve cycle time, consistency, and risk posture across Professional Services deals.- Stakeholder communication and decision support: Synthesize complex issues into clear options, tradeoffs, and recommendations for senior stakeholders; proactively remove roadblocks, align decision-makers, and drive timely closure.Required Qualifications- 8+ years of experience in contract management, professional services, and/or consulting, with advanced expertise owning complex agreements and delivering measurable business impact (e.g., improved cycle time, reduced delivery/commercial risk, enabled revenue).- Proven ability to drive outcomes through cross-functional influence across Professional Services, Legal (commercial), Procurement, Finance, and Sales in a fast-growing SaaS environment, including navigating ambiguity and competing priorities.- In-depth understanding of software and Professional Services delivery models, including how contracting terms impact delivery risk, revenue recognition, and go-live outcomes.- AI curiosity: Eagerness to leverage AI tools to improve contracting, delivery, and legal workflow efficiency and quality.- Strong strategic thinking and analytical skills, with the ability to translate complex customer needs into scalable contracting mechanisms (templates, playbooks, and guardrails) adopted across stakeholders.- Exceptional negotiation, presentation, and decision-making skills; ability to build rapport and influence senior executives, customers, and internal stakeholders to reach timely, durable agreements.- Collaborative, outcomes-focused leader able to align cross-functional stakeholders, drive decisions, and deliver results without formal reporting lines.- Proven ability to work independently, prioritize competing demands, and exercise sound judgment in a fast-paced environment.- Demonstrated commitment to fostering diverse, equitable, and inclusive collaboration across internal stakeholders and customer partners.

Professional Services Contract Manager

Job SummaryJoin our innovation team as a Software Engineer II, where you'll play a pivotal role in shaping innovative software solutions that drive our company forward. The Software Engineer II is responsible for the development and maintenance of the company’s software products. This role involves designing, developing, documenting, testing, deploying, monitoring, and debugging both new and existing software systems and applications. The engineer will act as a technical expert on development projects and participate in the full software development life cycle, including requirements analysis and design.Responsibilities<ul style="min-height:1.5em"><li>Design and develop the overall structure of software systems and applications to meet business needs, both in the cloud and on-premises.</li></ul><ul style="min-height:1.5em"><li>Provide ongoing guidance on business domain knowledge and product architecture.</li></ul><ul style="min-height:1.5em"><li>Utilize tools and methodologies to create functional representations and user interfaces for desired products.</li></ul><ul style="min-height:1.5em"><li>Evaluate and recommend tools, technologies, and processes to ensure the highest quality product platform, presenting insights to senior team members.</li></ul><ul style="min-height:1.5em"><li>Ensure the security, performance, manageability, quality, and consistency of the software architecture across the system, offering technical guidance to development teams.</li></ul><ul style="min-height:1.5em"><li>Conduct research, gather information, interpret data, identify requirements, and develop effective solutions.</li></ul>Qualifications: Knowledge, Skills, and Abilities<ul style="min-height:1.5em"><li>Bachelor’s degree in a related field and 2-4 years of relevant experience, or equivalent work experience.</li><li>Ability to determine a course of action based on established guidelines, modifying processes and methods as necessary.</li><li>Genuine passion for software development and curiosity to keep learning</li></ul><ul style="min-height:1.5em"><li>Exercise judgment within defined procedures and practices to identify appropriate actions.</li></ul><ul style="min-height:1.5em"><li>Strong interpersonal skills to build productive internal and external working relationships, collaboratively resolving mutual problems.</li><li>Ability to work collaboratively in a team environment and ask good questions</li></ul><ul style="min-height:1.5em"><li>Exposure to version control (Git)</li></ul><ul style="min-height:1.5em"><li>Familiarity with Agile/Scrum concepts</li><li>Familiarity with AI coding tools (GitHub Copilot, etc.) is a plus</li></ul><ul style="min-height:1.5em"><li>Finance or fintech background is a plus but not required</li></ul>

Software Engineer II

Digital Marketing Manager - RemotePosition Summary:MeridianLink is seeking a Digital Marketing Manager to support the execution and optimization of paid digital programs across our B2B Mortgage and Consumer segments. This role sits on the Demand Generation team and focuses both on strategy and hands-on campaign management, performance optimization, and reporting across core paid channels. The ideal candidate is data-driven, eager to learn, and comfortable working cross-functionally to support pipeline growth.Key Responsibilities• Execute and optimize paid media campaigns across search, social, display, and ABM platforms to support demand and pipeline goals• Develop and execute segmentation strategies, including account-based marketing programs (e.g., 6sense or similar tools)• Manage day-to-day campaign setup, optimization, and performance monitoring across platforms such as Google, LinkedIn, Meta, YouTube and Display (e.g. 6Sense)• Plan, forecast, and manage budget allocation and pacing to ensure efficient spending • Inform channel mix decisions and develop paid media strategy to maximize pipeline and ROI.• Test and evaluate new channels, formats, and tactics to improve efficiency and results• Partner with Campaign Managers, Product Marketing, Creative, SEO/Web, and Marketing Operations to ensure paid media aligns with campaign objectives• Manage relationships with industry publications and media partners, owning sponsorship strategy, negotiating placements, and reporting performance • Analyze and report on campaign performance, sharing clear insights and optimization recommendations• Establish and maintain accurate conversion tracking and attribution across paid platforms (LinkedIn, Google, 6sense) in partnership with Marketing Operations Qualifications &amp; Experience• 2–4 years of experience in B2B digital marketing, paid media, or demand generation• Bachelor’s degree in Marketing, Business, Communications, or a related field• Hands-on experience with LinkedIn Ads and at least one additional paid platform (Google Ads, Meta, or programmatic)• Familiarity with ABM platforms such as 6sense (or similar)• Experience working with budgets, performance metrics, and campaign reporting• Strong analytical skills and comfort working with data and dashboards• Exposure to marketing automation and CRM platforms such as HubSpot and Salesforce• Detail-oriented with strong organizational and time management skills• Ability to balance learning strategy with hands-on execution in a fast-paced environment• Clear written and verbal communication skills

Digital Marketing Manager

The Sr Software Engineer, is responsible for the technical leadership, architecture, and delivery of integration solutions within MeridianLink's consumer lending platform. This role serves as the primary technical lead for a dedicated engineering team focused on financial technology integrations. The Sr Software Engineer will design, develop, document, test, deploy, monitor, and debug integration solutions across new and existing software systems and applications. The role acts as the deepest technical expert on the team, owns end-to-end integration architecture, and is accountable for the technical quality, security, and scalability of all fintech integration touchpoints within the platform.Expected Duties<ul style="min-height:1.5em"><li>Serve as technical lead, providing architectural direction and hands-on engineering for consumer lending solutions.</li></ul><ul style="min-height:1.5em"><li>Design and implement robust, secure, and maintainable layers using C#, <a target="_blank" rel="noopener noreferrer nofollow" href="http://VB.Net">VB.Net</a>, RESTful web services, and SOAP APIs, ensuring consistency and reliability across the consumer lending platform.</li></ul><ul style="min-height:1.5em"><li>Own the full development lifecycle from requirements analysis and technical design through implementation, testing, deployment, and production monitoring.</li></ul><ul style="min-height:1.5em"><li>Establish and enforce technical standards, coding practices, and integration patterns for the team; conduct code reviews and define quality gates that ensure security, performance, and maintainability.</li></ul><ul style="min-height:1.5em"><li>Create architectural blueprints and technical design documents for complex problems, evaluating provider contracts, API specifications, and data schemas to guide the team toward sound, scalable solutions.</li></ul><ul style="min-height:1.5em"><li>Act as the escalation point for production incidents and complex technical issues involving fintech integrations, driving root cause analysis and sustainable resolution.</li></ul><ul style="min-height:1.5em"><li>Mentor and grow junior and mid-level engineers on the team; provide structured guidance, pair programming, and knowledge transfer on integration patterns, financial data handling, and platform conventions.</li></ul><ul style="min-height:1.5em"><li>Evaluate emerging fintech integration partners and technologies, conducting proof-of-concept work and providing recommendations to engineering leadership.</li></ul><ul style="min-height:1.5em"><li>Ensure all solutions meet MeridianLink's standards for data security, PII handling, regulatory compliance, and financial data privacy.</li></ul><ul style="min-height:1.5em"><li>Contribute to cross-team architectural decisions affecting infrastructure, shared services, and platform-wide API strategy.</li></ul><ul style="min-height:1.5em"><li>Perform other duties as assigned in a timely fashion.</li></ul>Qualifications: Knowledge, Skills, and AbilitiesThe role encompasses work that is new, highly complex, and highly impactful to the business. The individual will have complete knowledge and deep understanding of software engineering principles, integration architecture, and fintech domain practices. Work involves problems of diverse and cross-functional scope where analysis requires evaluation of technical, security, and business factors simultaneously. Work is performed independently and outcomes are expected to influence team direction and product strategy.<ul style="min-height:1.5em"><li>Ability to assess unusual or ambiguous technical circumstances and apply sophisticated analytical and problem-solving techniques to identify root cause and design durable solutions.</li></ul><ul style="min-height:1.5em"><li>Ability to resolve and evaluate a wide range of integration and system issues in creative ways, suggesting and validating variations in approach with clear trade-off analysis.</li></ul><ul style="min-height:1.5em"><li>Ability to devise solutions based on limited external documentation or precedent, adapting existing platform patterns to resolve novel challenges from new partners.</li></ul><ul style="min-height:1.5em"><li>Ability to build and maintain relationships with senior internal stakeholders and external partner engineering teams, including effective communication and persuasion with audiences not familiar with architecture.</li></ul><ul style="min-height:1.5em"><li>Strong understanding of patterns including OAuth 2.0, webhook-based event delivery, certificate-pinned mTLS, JSON/XML payload transformation, and API versioning strategies.</li></ul><ul style="min-height:1.5em"><li>Deep familiarity with financial data concepts including credit bureau data, fraud scoring models, bank account verification flows, income verification, and risk-based decisioning pipelines.</li></ul><ul style="min-height:1.5em"><li>Bachelor’s degree in computer science, Software Engineering, or a related field and 7–10 years of progressive software development experience, or equivalent combination of education and experience.</li></ul>Required Technical Skills:<ul style="min-height:1.5em"><li>7–10 years of progressive software engineering experience, including technical leadership responsibilities.</li></ul><ul style="min-height:1.5em"><li>Strong expertise in C#, <a target="_blank" rel="noopener noreferrer nofollow" href="http://VB.Net">VB.Net</a>, .NET Framework, and enterprise web application development.</li></ul><ul style="min-height:1.5em"><li>Experience designing and integrating RESTful and SOAP APIs in distributed systems.</li></ul><ul style="min-height:1.5em"><li>Proven ability to lead technical teams and deliver complex integration projects end-to-end.</li></ul><ul style="min-height:1.5em"><li>Experience with SQL Server, relational database design, and performance optimization.</li></ul><ul style="min-height:1.5em"><li>Strong understanding of fintech integration concepts including OAuth 2.0, webhooks, API security, and financial data workflows.</li></ul><ul style="min-height:1.5em"><li>Experience with consumer lending, financial systems, or fintech platforms is strongly preferred.</li></ul><ul style="min-height:1.5em"><li>Comfortable using AI-powered development tools for coding assistance, debugging, automated testing, code reviews, documentation, and engineering productivity improvements.</li></ul><ul style="min-height:1.5em"><li>Excellent problem-solving, communication, and cross-functional collaboration skills.</li></ul>Preferred Technical Skills:<ul style="min-height:1.5em"><li>Experience with consumer lending, loan origination systems (LOS), or financial institution software.</li></ul><ul style="min-height:1.5em"><li>Familiarity with credit decisioning engines, dynamic scoring models, and automated underwriting workflows.</li></ul><ul style="min-height:1.5em"><li>Cloud and Azure development experience.</li></ul><ul style="min-height:1.5em"><li>CI/CD pipeline design and DevOps practices.</li></ul><ul style="min-height:1.5em"><li>Automated testing methodologies including unit, integration, and contract testing.</li></ul><ul style="min-height:1.5em"><li>Performance profiling and security hardening of API-based integrations.</li></ul>

Sr. Software Engineer - Technical Lead

<h2>Position Summary</h2>This Senior AI Engineer is a senior technical contributor responsible for delivering scalable, maintainable, and reliable software solutions while helping guide technical implementation across the team. This role combines hands-on engineering with mentorship, technical leadership, and collaboration across product and platform initiatives.<h2>What You'll Do</h2>· Lead implementation of complex software systems and services· Influence architecture and modernization initiatives· Mentor engineers through code reviews and technical coaching· Support operational excellence and production reliability· Partner closely with Product, QA, and DevOps teams<h2>Required Qualifications</h2>· 5+ years of software engineering experience· Deep knowledge of C#, .NET, .NET Core and modern application frameworks· Experience with React.js, TypeScript/JavaScript, SQL, and APIs· Strong backend and frontend engineering experience· Experience with cloud-native application development· Experience with AI development tools and methodologies· Strong understanding of APIs, distributed systems, and CI/CD· Ability to independently lead complex technical initiatives<h2>Why This Role Is Interesting</h2>We value engineers who enjoy building, improving, and simplifying systems. This role provides the opportunity to work across product, platform, and engineering initiatives that directly influence customer experience and business outcomes.<h2>What Success Looks Like</h2>Success in this role is measured through technical contribution, collaboration, engineering quality, operational reliability, and the ability to positively influence team effectiveness and software delivery outcomes.

Sr. AI Engineer

<h2>Position Summary</h2>This Software Engineer is a mid-level engineering role responsible for designing, developing, testing, and maintaining software solutions that support the company’s products and platform capabilities. This role works closely with senior engineers, product managers, QA, and DevOps teams to deliver scalable, reliable, and maintainable software in a modern cloud-based engineering environment.<h2>What You'll Do</h2>· Own implementation and delivery of product features and services· Collaborate on technical design and architecture discussions· Develop backend and frontend functionality using modern engineering practices· Contribute to CI/CD pipelines, testing, monitoring, and operational reliability· Grow technical expertise through mentorship and cross-functional collaboration<h2>Required Qualifications</h2>· 3+ years of professional software engineering experience· Strong proficiency in backend engineering using C#/.NET and APIs, with familiarity in modern frontend technologies.· Familiarity with Docker, CI/CD pipelines, and cloud platforms (Azure, AWS)· Experience with AI development tools and methodologies· Strong communication and problem-solving skills<h2>Why This Role Is Interesting</h2>We value engineers who enjoy building, improving, and simplifying systems. This role provides the opportunity to work across product, platform, and engineering initiatives that directly influence customer experience and business outcomes.<h2>What Success Looks Like</h2>Success in this role is measured through technical contribution, collaboration, engineering quality, operational reliability, and the ability to positively influence team effectiveness and software delivery outcomes.

AI Software Engineer

About the RoleWe are seeking a strategic and technically fluent Senior Product Manager to own the AI platform layer that underpins our vertical SaaS offering for the lending industry. You are responsible for the foundational capabilities—model serving infrastructure, data pipelines, APIs, SDKs, and developer tooling—that enable both internal engineering teams and, in select cases, external integrators to build AI-powered experiences on top of our platform.You have hands-on familiarity with how production of AI systems are built and operated. You can hold a meaningful technical conversation with an ML engineer about inference latency and embedding strategies — and translate those tradeoffs into crisp product decisions. You have shipped platform capabilities, not just features, and you understand the difference: versioned APIs, backward compatibility, SLA contracts, and developer experience are as important to you as end-user outcomes.Candidates with prior experience building software for consumer lending or mortgage—LOS platforms, automated underwriting, document intelligence, or decisioning engines—will move to the top of the queue. Deep domain familiarity shortens the runway to credibility with both engineering and go-to-market teams.Key Responsibilities:AI Product Strategy and Roadmap<ul style="min-height:1.5em"><li>Own the end-to-end product strategy and roadmap for the AI platform layer.</li></ul><ul style="min-height:1.5em"><li>Partner with executive leadership to align AI initiatives with company-wide product vision and revenue goals.</li></ul><ul style="min-height:1.5em"><li>Build business cases justifying R&amp;D investment based on expected benefits.</li></ul><ul style="min-height:1.5em"><li>Partner with principal engineers and ML infrastructure leads to make informed build-vs-buy-vs-partner decisions on foundational AI capabilities</li></ul><ul style="min-height:1.5em"><li>Establish and govern platform-level standards: API versioning policies, model lifecycle management, prompt versioning, and observability requirements</li></ul><ul style="min-height:1.5em"><li>Stay updated with the latest trends and advancements in AI and ML, to identify opportunities for innovation and incorporate relevant insights into product strategy and development.</li></ul>Developer Experience and Internal Platform Customers<ul style="min-height:1.5em"><li>Treat internal R&amp;D teams as your primary customers. Conduct structured discovery with feature teams to understand their AI integration pain points, latency requirements, and data access needs.</li></ul><ul style="min-height:1.5em"><li>Define and own the developer experience for consuming the AI platform: API contracts, SDK design, documentation standards, sandbox environments, and onboarding flows.</li></ul><ul style="min-height:1.5em"><li>Establish a platform roadmap governance process: intake, prioritization, and communication of platform changes to dependent teams.</li></ul><ul style="min-height:1.5em"><li>Build feedback loops with consuming teams post-release to detect friction, integration failures, and unmet capability needs early.</li></ul>AI Governance, Compliance, and Risk<ul style="min-height:1.5em"><li>Establish monitoring and observability standards: model drift detection, confidence thresholds, input distribution shifts, and alerting policies</li></ul><ul style="min-height:1.5em"><li>Translate regulatory requirements for AI use in lending (FCRA, ECOA, HMDA, OCC SR 11-7 model risk management) into concrete platform requirements: explainability APIs, audit logging, adverse action reason codes, and human-in-the-loop override mechanisms.</li></ul><ul style="min-height:1.5em"><li>Partner with information security to define data residency, encryption-at-rest/in-transit requirements, and PII handling policies for AI data flows.</li></ul><ul style="min-height:1.5em"><li>Maintain a clear capability matrix of which AI features are permissible for which customer tiers, regulatory environments, and data sensitivity levels.</li></ul>Measurement, Reliability, and Platform Health<ul style="min-height:1.5em"><li>Define and own platform-level SLOs: inference availability, P99 latency, pipeline throughput, and data freshness.</li></ul><ul style="min-height:1.5em"><li>Build platform health dashboards and escalation playbooks for AI service degradation—distinct from application-layer monitoring.</li></ul><ul style="min-height:1.5em"><li>Track platform adoption metrics: number of consuming teams, API call volumes, feature flag usage, and time-to-integrate for new consumers.</li></ul><ul style="min-height:1.5em"><li>Hold regular platform reviews with engineering leadership to surface technical debt, capacity constraints, and architectural risks before they affect downstream feature teams.</li></ul><ul style="min-height:1.5em"><li>Align platform metrics with those of the AI-based application products; collaborate with application Product Managers to ensure alignment.</li></ul>QualificationsProduct Management<ul style="min-height:1.5em"><li>5+ years’ experience in product management, with proven success designing enterprise AI/ML products in a SaaS B2B environment.</li></ul><ul style="min-height:1.5em"><li>At least 3 years in a platform, infrastructure, or developer tools</li></ul><ul style="min-height:1.5em"><li>Experience conducting customer/user research, usability testing, and translating insights into product strategy. Proficiency with AI-driven prototyping methods.</li></ul><ul style="min-height:1.5em"><li>Strong organizational and multi‑tasking abilities, capable of managing multiple projects, priorities, and communication channels in a fast‑paced environment</li></ul><ul style="min-height:1.5em"><li>Mastery of agile methodologies, processes, artifacts. Understanding exposure to emerging DevAI practices.</li></ul><ul style="min-height:1.5em"><li>Strong problem-solving skills</li></ul><ul style="min-height:1.5em"><li>Effective storytelling and presentation abilities</li></ul><ul style="min-height:1.5em"><li>Excellent collaboration skills within and across teams</li></ul><ul style="min-height:1.5em"><li>Ability to give and receive constructive design feedback</li></ul><ul style="min-height:1.5em"><li>Awareness of industry trends, emerging technologies, and best practices in AI product design</li></ul>AI &amp; Platform Experience<ul style="min-height:1.5em"><li>Demonstrated track record of taking AI features from concept to production—including model integration, data contracts, and post-launch monitoring</li></ul><ul style="min-height:1.5em"><li>Experience with AI/ML concepts, LLMs, MCPs, GenAI platforms, API integration</li></ul><ul style="min-height:1.5em"><li>Familiarity with responsible AI principles, model interpretability, bias mitigation, and quality/accuracy metrics required for production grade AI systems.</li></ul><ul style="min-height:1.5em"><li>Experience collaborating with Data Science and Engineering teams to define training data needs, evaluate model performance, and implement iterative feedback loops.</li></ul><ul style="min-height:1.5em"><li>Proven track record shipping AI or ML capabilities into production: you have written PRDs that specify inference APIs, data schemas, latency budgets, model versioning strategies, and observability requirements.</li></ul><ul style="min-height:1.5em"><li>Sufficient technical depth to participate in architecture discussions with Engineering.</li></ul><ul style="min-height:1.5em"><li>Hands-on familiarity with at least one modern AI/ML stack, vector databases, and model serving infrastructure.</li></ul><ul style="min-height:1.5em"><li>Experience defining API contracts and SDK developer experiences—including versioning strategies, deprecation policies, and changelog communication.</li></ul><ul style="min-height:1.5em"><li>Comfort working with data engineering concepts: ETL/ELT pipelines, feature stores, schema registries, event streaming (Kafka, Kinesis), and data quality frameworks.</li></ul><ul style="min-height:1.5em"><li>Strong written communication skills for technical audiences.</li></ul>Background and Education<ul style="min-height:1.5em"><li>Bachelor’s degree required; MBA preferred. Computer science background (education or other demonstrated proficiency) required.</li></ul><ul style="min-height:1.5em"><li>Consumer or mortgage lending software experience is a plus; experience in vertical SaaS required.</li></ul>

Senior Product Manager - AI Platform

About the RoleWe are looking for a seasoned Senior Product Manager to lead the definition and delivery of AI-powered automation capabilities within our vertical SaaS platform. This role sits at the intersection of financial services technology and applied AI and is accountable for translating complex lending workflows into intelligent, scalable product experiences that meaningfully reduce manual effort for our customers.You have shipped AI features in production—not just prototypes—and you understand what it takes to bring models, data pipelines, and UX together into a trustworthy, compliant product. Experience in consumer lending or mortgage software is a strong differentiator, as you will need to quickly earn credibility with domain-expert stakeholders and customers.Key Responsibilities:AI Product Strategy and Roadmap<ul style="min-height:1.5em"><li>Own the end-to-end product strategy and roadmap for AI automation features within the platform.</li></ul><ul style="min-height:1.5em"><li>Define measurable outcomes (efficiency gains, error reduction, decision accuracy) and hold the roadmap accountable to them.</li></ul><ul style="min-height:1.5em"><li>Partner with executive leadership to align AI initiatives with company-wide product vision and revenue goals.</li></ul><ul style="min-height:1.5em"><li>Build business cases justifying R&amp;D investment based on expected revenue opportunities.</li></ul><ul style="min-height:1.5em"><li>Identify high-value automation opportunities across the loan origination and account opening lifecycles.</li></ul><ul style="min-height:1.5em"><li>Stay updated with the latest trends and advancements in AI and ML, to identify opportunities for innovation and incorporate relevant insights into product strategy and development.</li></ul>Discovery and Customer Engagement<ul style="min-height:1.5em"><li>Conduct deep discoveries with lending operations teams, compliance officers, and technology buyers to surface unmet needs. Dig beyond stated needs to define innovative solutions to customer challenges.</li></ul><ul style="min-height:1.5em"><li>Synthesize qualitative research, quantitative usage data, and competitive intelligence into clear product opportunities.</li></ul><ul style="min-height:1.5em"><li>Build and maintain a robust feedback loop with design partners and early-access customers during feature development.</li></ul>Cross-Functional Delivery<ul style="min-height:1.5em"><li>Drive execution with engineering, data science, and design teams using agile practices and emerging Dev AI practices.</li></ul><ul style="min-height:1.5em"><li>Translate business needs into clear and actionable epics, user stories, acceptance criteria, and supporting documentation. Lead rapid prototyping exercises to speed time to market and enable early customer validation.</li></ul><ul style="min-height:1.5em"><li>Ensure requirements align with strategic business goals while balancing compliance, security, scalability, and technical feasibility.</li></ul><ul style="min-height:1.5em"><li>Partner with data scientists and ML engineers to scope model development, define success metrics, and establish human-in-the-loop review processes.</li></ul><ul style="min-height:1.5em"><li>Coordinate with compliance, legal, and information security to ensure AI features meet regulatory expectations (FCRA, ECOA, fair lending, model risk management, emerging regulation governing AI use in fintech).</li></ul><ul style="min-height:1.5em"><li>Own launch readiness: go-to-market coordination, documentation, training, and customer communication.</li></ul>Measurement and Iteration<ul style="min-height:1.5em"><li>Define and track KPIs for AI features post-launch: automation rates, exception volumes, model drift indicators, and business impact.</li></ul><ul style="min-height:1.5em"><li>Establish feedback mechanisms that surface edge cases and model errors quickly and translate them into iteration cycles.</li></ul><ul style="min-height:1.5em"><li>Communicate product performance transparently to leadership and stakeholders.</li></ul><ul style="min-height:1.5em"><li>Collaborate with Sales and Marketing to track product pipeline development and revenue opportunity. Correct course where adoption falls short of expectation.</li></ul>QualificationsProduct Management<ul style="min-height:1.5em"><li>5+ years’ experience in product management, with proven success designing enterprise AI/ML products in a SaaS B2B environment.</li></ul><ul style="min-height:1.5em"><li>Experience conducting customer/user research, usability testing, and translating insights into product strategy. Proficiency with AI-driven prototyping methods.</li></ul><ul style="min-height:1.5em"><li>Strong organizational and multi‑tasking abilities, capable of managing multiple projects, priorities, and communication channels in a fast‑paced environment</li></ul><ul style="min-height:1.5em"><li>Mastery of agile methodologies, processes, artifacts. Understanding of/exposure to emerging DevAI practices.</li></ul><ul style="min-height:1.5em"><li>Strong problem-solving skills</li></ul><ul style="min-height:1.5em"><li>Effective storytelling and presentation abilities</li></ul><ul style="min-height:1.5em"><li>Excellent collaboration skills within and across teams</li></ul><ul style="min-height:1.5em"><li>Ability to give and receive constructive design feedback</li></ul><ul style="min-height:1.5em"><li>Awareness of industry trends, emerging technologies, and best practices in AI product design</li></ul>AI Experience<ul style="min-height:1.5em"><li>Demonstrated track record of taking AI features from concept to production—including model integration, data contracts, and post-launch monitoring</li></ul><ul style="min-height:1.5em"><li>Expertise in digital product development, including conversational AI, GenAI, automation, and data-driven platforms.</li></ul><ul style="min-height:1.5em"><li>Familiarity with AI/ML concepts, LLMs, MCPs, GenAI platforms, API integration</li></ul><ul style="min-height:1.5em"><li>Familiarity with responsible AI principles, model interpretability, bias mitigation, and quality/accuracy metrics required for production grade AI systems.</li></ul><ul style="min-height:1.5em"><li>Experience collaborating with Data Science and Engineering teams to define training data needs, evaluate model performance, and implement iterative feedback loops.</li></ul>Background and Education<ul style="min-height:1.5em"><li>Bachelor’s degree required; MBA preferred. Computer science background (education or other demonstrated proficiency) preferred.</li></ul><ul style="min-height:1.5em"><li>Consumer or mortgage lending software experience is a plus</li></ul>

Senior Product Manager - AI Products

The Implementation Analyst plays a critical role in delivering seamless implementations and high-impact managed services for both new and existing customers. This role owns the end-to-end lifecycle of client deployments across MeridianLink’s software solutions driving successful launches, ensuring adoption, and creating long-term value.Serving as a trusted advisor, the Implementation Analyst partners closely with clients to manage expectations, meet key milestones, and ensure a smooth transition from implementation through ongoing use. Acting as a central point of coordination, the role collaborates cross-functionally to resolve challenges, optimize outcomes, and elevate the overall customer experience.The Implementation Analyst brings a deeper level of expertise—educating clients on advanced platform capabilities, identifying opportunities to enhance utilization, and translating customer feedback into actionable insights for the Product organization to help shape future innovation.Expected Duties:<ul style="min-height:1.5em"><li>Implementation Analysts will have a thorough understanding of MeridianLink’s licensed software and its capabilities to educate and provide best practice recommendations to clients</li></ul><ul style="min-height:1.5em"><li>The role will be responsible for innovation and leadership in developing and implementing initiatives that support client goals and objectives</li></ul><ul style="min-height:1.5em"><li>Expected to be responsible for client onboarding activities including core connectivity and third-party integrations while facilitating interactions between clients and other MeridianLink departments</li></ul><ul style="min-height:1.5em"><li>Implementation Analyst will manage internal and external stakeholder communications and expectations through the deployment cycle with a focus on driving project resources toward project completion while providing the highest level of proactive and responsive client service in response to and in anticipation of client questions and requests</li></ul><ul style="min-height:1.5em"><li>Expected to adhere to project schedules and effectively ensure all project resources meet expected timelines and organize tasks to maximize productivity and utilization</li></ul><ul style="min-height:1.5em"><li>The role will proactively identify issues and facilitate sensible resolutions before they become escalation items</li></ul>Qualifications: Knowledge, Skills, and AbilitiesThe role will support seasoned peers and management on difficult to complex aspects of the position.<ul style="min-height:1.5em"><li>Career-development professional within the subject area</li></ul><ul style="min-height:1.5em"><li>Requires moderate skill set and proficiency in the subject area</li></ul><ul style="min-height:1.5em"><li>Ability to conduct work assignments of increasing complexity under moderate supervision with some latitude for independent judgment</li></ul><ul style="min-height:1.5em"><li>Bachelor’s degree and 2-4 years of relevant experience</li></ul><ul style="min-height:1.5em"><li>Strong proficiency in working with Microsoft Systems</li></ul><ul style="min-height:1.5em"><li>Teamwork attitude, flexibility, and ability to manage different responsibilities/priorities at the same time</li></ul>

About the RoleWe are seeking a strategic and technically fluent Senior Product Manager to own the AI platform layer that underpins our vertical SaaS offering for the lending industry. You are responsible for the foundational capabilities—model serving infrastructure, data pipelines, APIs, SDKs, and developer tooling—that enable both internal engineering teams and, in select cases, external integrators to build AI-powered experiences on top of our platform.You have hands-on familiarity with how production of AI systems are built and operated. You can hold a meaningful technical conversation with an ML engineer about inference latency and embedding strategies — and translate those tradeoffs into crisp product decisions. You have shipped platform capabilities, not just features, and you understand the difference: versioned APIs, backward compatibility, SLA contracts, and developer experience are as important to you as end-user outcomes.Candidates with prior experience building software for consumer lending or mortgage—LOS platforms, automated underwriting, document intelligence, or decisioning engines—will move to the top of the queue. Deep domain familiarity shortens the runway to credibility with both engineering and go-to-market teams.Key Responsibilities:AI Product Strategy and Roadmap<ul style="min-height:1.5em"><li>Own the end-to-end product strategy and roadmap for the AI platform layer.</li></ul><ul style="min-height:1.5em"><li>Partner with executive leadership to align AI initiatives with company-wide product vision and revenue goals.</li></ul><ul style="min-height:1.5em"><li>Build business cases justifying R&amp;D investment based on expected benefits.</li></ul><ul style="min-height:1.5em"><li>Partner with principal engineers and ML infrastructure leads to make informed build-vs-buy-vs-partner decisions on foundational AI capabilities</li></ul><ul style="min-height:1.5em"><li>Establish and govern platform-level standards: API versioning policies, model lifecycle management, prompt versioning, and observability requirements</li></ul><ul style="min-height:1.5em"><li>Stay updated with the latest trends and advancements in AI and ML, to identify opportunities for innovation and incorporate relevant insights into product strategy and development.</li></ul>Developer Experience and Internal Platform Customers<ul style="min-height:1.5em"><li>Treat internal R&amp;D teams as your primary customers. Conduct structured discovery with feature teams to understand their AI integration pain points, latency requirements, and data access needs.</li></ul><ul style="min-height:1.5em"><li>Define and own the developer experience for consuming the AI platform: API contracts, SDK design, documentation standards, sandbox environments, and onboarding flows.</li></ul><ul style="min-height:1.5em"><li>Establish a platform roadmap governance process: intake, prioritization, and communication of platform changes to dependent teams.</li></ul><ul style="min-height:1.5em"><li>Build feedback loops with consuming teams post-release to detect friction, integration failures, and unmet capability needs early.</li></ul>AI Governance, Compliance, and Risk<ul style="min-height:1.5em"><li>Establish monitoring and observability standards: model drift detection, confidence thresholds, input distribution shifts, and alerting policies</li></ul><ul style="min-height:1.5em"><li>Translate regulatory requirements for AI use in lending (FCRA, ECOA, HMDA, OCC SR 11-7 model risk management) into concrete platform requirements: explainability APIs, audit logging, adverse action reason codes, and human-in-the-loop override mechanisms.</li></ul><ul style="min-height:1.5em"><li>Partner with information security to define data residency, encryption-at-rest/in-transit requirements, and PII handling policies for AI data flows.</li></ul><ul style="min-height:1.5em"><li>Maintain a clear capability matrix of which AI features are permissible for which customer tiers, regulatory environments, and data sensitivity levels.</li></ul>Measurement, Reliability, and Platform Health<ul style="min-height:1.5em"><li>Define and own platform-level SLOs: inference availability, P99 latency, pipeline throughput, and data freshness.</li></ul><ul style="min-height:1.5em"><li>Build platform health dashboards and escalation playbooks for AI service degradation—distinct from application-layer monitoring.</li></ul><ul style="min-height:1.5em"><li>Track platform adoption metrics: number of consuming teams, API call volumes, feature flag usage, and time-to-integrate for new consumers.</li></ul><ul style="min-height:1.5em"><li>Hold regular platform reviews with engineering leadership to surface technical debt, capacity constraints, and architectural risks before they affect downstream feature teams.</li></ul><ul style="min-height:1.5em"><li>Align platform metrics with those of the AI-based application products; collaborate with application Product Managers to ensure alignment.</li></ul>QualificationsProduct Management<ul style="min-height:1.5em"><li>5+ years’ experience in product management, with proven success designing enterprise AI/ML products in a SaaS B2B environment.</li></ul><ul style="min-height:1.5em"><li>At least 3 years in a platform, infrastructure, or developer tools PM role</li></ul><ul style="min-height:1.5em"><li>Experience conducting customer/user research, usability testing, and translating insights into product strategy. Proficiency with AI-driven prototyping methods.</li></ul><ul style="min-height:1.5em"><li>Strong organizational and multi‑tasking abilities, capable of managing multiple projects, priorities, and communication channels in a fast‑paced environment</li></ul><ul style="min-height:1.5em"><li>Mastery of agile methodologies, processes, artifacts. Understanding exposure to emerging DevAI practices.</li></ul><ul style="min-height:1.5em"><li>Strong problem-solving skills</li></ul><ul style="min-height:1.5em"><li>Effective storytelling and presentation abilities</li></ul><ul style="min-height:1.5em"><li>Excellent collaboration skills within and across teams</li></ul><ul style="min-height:1.5em"><li>Ability to give and receive constructive design feedback</li></ul><ul style="min-height:1.5em"><li>Awareness of industry trends, emerging technologies, and best practices in AI product design</li></ul>AI &amp; Platform Experience<ul style="min-height:1.5em"><li>Demonstrated track record of taking AI features from concept to production—including model integration, data contracts, and post-launch monitoring</li></ul><ul style="min-height:1.5em"><li>Experience with AI/ML concepts, LLMs, MCPs, GenAI platforms, API integration</li></ul><ul style="min-height:1.5em"><li>Familiarity with responsible AI principles, model interpretability, bias mitigation, and quality/accuracy metrics required for production grade AI systems.</li></ul><ul style="min-height:1.5em"><li>Experience collaborating with Data Science and Engineering teams to define training data needs, evaluate model performance, and implement iterative feedback loops.</li></ul><ul style="min-height:1.5em"><li>Proven track record shipping AI or ML capabilities into production: you have written PRDs that specify inference APIs, data schemas, latency budgets, model versioning strategies, and observability requirements.</li></ul><ul style="min-height:1.5em"><li>Sufficient technical depth to participate in architecture discussions with Engineering.</li></ul><ul style="min-height:1.5em"><li>Hands-on familiarity with at least one modern AI/ML stack, vector databases, and model serving infrastructure.</li></ul><ul style="min-height:1.5em"><li>Experience defining API contracts and SDK developer experiences—including versioning strategies, deprecation policies, and changelog communication.</li></ul><ul style="min-height:1.5em"><li>Comfort working with data engineering concepts: ETL/ELT pipelines, feature stores, schema registries, event streaming (Kafka, Kinesis), and data quality frameworks.</li></ul><ul style="min-height:1.5em"><li>Strong written communication skills for technical audiences.</li></ul>Background and Education<ul style="min-height:1.5em"><li>Bachelor’s degree required; MBA preferred. Computer science background (education or other demonstrated proficiency) required.</li></ul><ul style="min-height:1.5em"><li>Consumer or mortgage lending software experience is a plus; experience in vertical SaaS required.</li></ul>

UX DesignerMeridianLink is seeking a talented UX Designer to join our UX Design team within the Product organization. This role is ideal for someone who thrives on solving complex design challenges and is passionate about creating intuitive, scalable digital experiences in financial services and lending space.You will design primarily for B2B enterprise users (financial institutions), while shaping experiences that ultimately impact end consumers (B2B2C). You will play a key role in designing and optimizing user experiences for digital loan and account applications, ensuring workflows are efficient for internal users and effective for end users. Your work will directly impact how users interact with our digital products, helping to streamline critical financial workflows while adding moments of delight through thoughtful UI, visual, and interaction design.This role requires strong ownership across the full design lifecycle—from problem framing through final specifications—while working within product constraints and evolving patterns within our design system. You will also have the opportunity to apply emerging AI-powered UX processes for design and testing, as well as contribute to AI features that meaningfully enhance the lending experience.Key Responsibilities<ul style="min-height:1.5em"><li>Contribute to UX design efforts across the product lifecycle, from discovery through final design specifications and delivery</li><li>Translate complex financial workflows into intuitive user experiences for B2B users and downstream consumer interactions</li><li>Design, prototype, and test user experiences for digital financial products</li><li>Collaborate closely with Product Management and Engineering to align user needs with business goals and technical considerations. Participate in discovery efforts to help define problems and shape design opportunities</li><li>Communicate design rationale clearly by articulating the “why” behind decisions—including user needs, business context, and intended outcomes—so cross-functional partners can make informed decisions</li><li>Work with Engineering throughout design and development to validate feasibility, understand constraints, and support the delivery of practical, high-quality solutions</li><li>Participate in agile processes such as backlog grooming, sprint planning, and reviews to ensure design intent is well understood and implemented effectively</li><li>Manage stakeholder expectations and clearly communicate design decisions and tradeoffs</li><li>Present and defend UX decisions to stakeholders</li><li>Work within an established design system, leveraging and improving patterns as needed</li><li>Design within product, technical, and regulatory constraints while maintaining usability</li><li>Create scalable design systems, components, and high-fidelity prototypes in Figma</li><li>Participate in grooming and ensure high-quality implementation</li><li>Use AI tools (e.g., Claude Code) and automation tools (e.g., Make) to accelerate ideation, prototyping, and workflow efficiency</li><li>Incorporate user testing, usability feedback, and research insights to inform design decisions</li><li>Partner with stakeholders to gather qualitative and quantitative insights and iterate designs</li></ul>Qualifications<ul style="min-height:1.5em"><li>5+ years of UX design experience, preferably in enterprise (B2B) or complex products</li><li>Strong experience working within design systems at scale</li><li>Experience designing responsive web applications across desktop and mobile breakpoints grounded in a mobile first mindset</li><li>Expert proficiency in Figma (design systems, components, prototyping)</li><li>Ability to balance user needs, business goals, and technical constraints</li><li>Experience or familiarity with user research and usability testing methods</li><li>Comfort using AI tools as part of the design workflow</li></ul>What We're Looking For<ul style="min-height:1.5em"><li>Experience in B2B or B2B2C environments with complex workflows</li><li>Strong ownership mindset with ability to drive projects forward</li><li>Systems thinker who can work within and evolve design systems</li><li>Ability to deliver high-quality responsive web experiences</li><li>Collaborative partner across Product and Engineering teams</li><li>Values data-informed decision making and user validation</li><li>Curiosity and comfort with AI and emerging design tools</li></ul>

UX Designer

UX Designer - AIMeridianLink is seeking a talented UX Designer to join our UX Design team within the Product organization. This role is ideal for someone who thrives on solving complex design challenges and is passionate about creating intuitive, delightful digital experiences—particularly in the financial services and lending space.You will play a key role in designing and optimizing user experiences for online loan and account applications. Your work will directly impact how users interact with our digital products, helping to streamline critical financial workflows while adding moments of delight through thoughtful UI, visual, and interaction design. This role also offers the opportunity to explore and apply emerging AI-powered UX processes that can meaningfully enhance the lending experience.Key Responsibilities<ul style="min-height:1.5em"><li>Design, prototype, and test user experiences for digital financial products, with a focus on optimizing online loan and bank account applications.</li></ul><ul style="min-height:1.5em"><li>Create intuitive, visually engaging, and user-friendly interfaces that align with business goals and user needs.</li></ul><ul style="min-height:1.5em"><li>Collaborate closely with product managers, engineers, and clients to iterate on and refine design solutions.</li></ul><ul style="min-height:1.5em"><li>Present design concepts and decisions to internal stakeholders, clearly articulating and defending design rationale.</li></ul><ul style="min-height:1.5em"><li>Participate in grooming and refinement sessions with development teams to ensure high-quality implementation.</li></ul><ul style="min-height:1.5em"><li>Use design tools to produce storyboards, high-fidelity prototypes, and templates for user testing and demonstrations.</li></ul><ul style="min-height:1.5em"><li>Review proposed product changes for alignment with UX standards and recommend improvements.</li></ul><ul style="min-height:1.5em"><li>Expert Figma capabilities to create scalable design systems, components, and workflows.</li></ul><ul style="min-height:1.5em"><li>Utilize automation and integration tools (such as Make) to improve design efficiency and support design-to-development workflows.</li></ul><ul style="min-height:1.5em"><li>Contribute to AI-assisted design workflows, including understanding project outlines, inputs, and artifacts required to effectively run tools such as Claude Code.</li></ul>Qualifications<ul style="min-height:1.5em"><li>Bachelor’s degree and 5+ years of relevant professional experience (or equivalent practical experience).</li></ul><ul style="min-height:1.5em"><li>Ability to work independently on moderately complex problems while contributing to larger, more advanced initiatives.</li></ul><ul style="min-height:1.5em"><li>Strong judgment and decision-making skills within defined procedures and practices.</li></ul><ul style="min-height:1.5em"><li>Experience applying user research, stakeholder input, and expert judgment to inform design decisions.</li></ul><ul style="min-height:1.5em"><li>Proven ability to build productive working relationships and collaborate effectively across cross-functional teams.</li></ul><ul style="min-height:1.5em"><li>Expert-level proficiency in Figma, including component libraries, design systems, and advanced prototyping.</li></ul><ul style="min-height:1.5em"><li>Experience with Axure or similar prototyping tools is a plus.</li></ul><ul style="min-height:1.5em"><li>Working knowledge of automation tools (e.g., Make) and how they integrate with design workflows.</li></ul><ul style="min-height:1.5em"><li>Understanding project structures, prompts, and supporting artifacts needed to effectively leverage AI coding and design tools such as Claude Code.</li></ul><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div>What We're Looking For<ul style="min-height:1.5em"><li>A designer who can simplify complex lending and financial workflows while delivering polished, user-centered solutions.</li></ul><ul style="min-height:1.5em"><li>Someone who balances usability, accessibility, and visual excellence.</li></ul><ul style="min-height:1.5em"><li>A collaborative partner who thrives in cross-functional environments and advocates for user-centered design.</li></ul><ul style="min-height:1.5em"><li>A strong interest in artificial intelligence and emerging UX technologies, with a willingness to experiment, learn, and adopt new AI-driven design processes.</li></ul><ul style="min-height:1.5em"><li>Enthusiasm for the possibilities AI can bring to the lending industry and a desire to help shape the future of financial UX through innovation.</li></ul><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div>

<h2>Position Summary</h2>The Development Team Lead is a hands-on technical leadership role responsible for guiding a cross-functional engineering team while remaining actively involved in software delivery. This role focuses on engineering execution, technical mentorship, delivery consistency, and modernization initiatives.<h2>What You'll Do</h2>· Lead technical execution for an agile engineering team· Remain actively involved in architecture and hands-on coding· Mentor engineers and improve delivery practices· Provide day-to-day technical leadership and coordination for an agile engineering team· Partner with Product and QA on roadmap execution· Improve operational reliability and engineering standards<h2>Required Qualifications</h2>· 7+ years of software engineering experience in C#/.Net and modern UI frameworks (React.js)· Experience leading technical initiatives and mentoring engineers· Experience with AI development tools and methodologies· Strong backend, frontend, and cloud engineering experience· Experience with CI/CD, Docker, Kubernetes, and cloud platforms· Strong collaboration and communication skills<h2>Why This Role Is Interesting</h2>We value engineers who enjoy building, improving, and simplifying systems. This role provides the opportunity to work across product, platform, and engineering initiatives that directly influence customer experience and business outcomes.<h2>What Success Looks Like</h2>Success in this role is measured through technical contribution, collaboration, engineering quality, operational reliability, and the ability to positively influence team effectiveness and software delivery outcomes.

Development Team Lead/Lead Engineer

Software Engineer III – Platform ServicesPosition SummaryThis is a mid-level individual contributor on the Platform Services team. This role focuses on building and maintaining the foundational systems that power identity, authentication, and integration capabilities across MeridianLink's multi-product SaaS platform.Platform Foundation is a small, high-output team. It runs lean by design, with the expectation that the right combination of engineering depth and AI-assisted tooling can achieve platform-scale impact with a minimal footprint. Engineers here are expected to understand the systems they own deeply enough to identify what needs to be built next, flag problems before they become incidents, and ship with the kind of care that keeps downstream product teams unblocked.The immediate focus of this role is federated identity and authorization infrastructure. The work ahead involves building and extending the platform services that product teams depend on to authenticate users, enforce authorization, and manage access at scale. A strong candidate for this role has hands-on experience with OAuth 2.0, OIDC, SAML, and JWT, understands how authorization frameworks work in practice, and knows what it takes to integrate identity services into real-world applications.Equally important is how this person approaches their craft. Platform Services run with AI-assisted workflows as a first-class part of how software gets designed, validated, and delivered. Engineers on this team are expected to be fluent users of AI development tools, not just passive consumers of them. If you want a role where AI is a force multiplier and not an afterthought, this team is built around that idea.This is a fully remote role.Key CompetenciesAt this level, competencies reflect technical ownership of well-defined work, growing independence, and the beginning of a mentorship posture toward more junior engineers.Technical Execution &amp; DeliveryDelivers features end-to-end with limited guidance; takes a scoped requirement through design, implementation, testing, and production releaseIndependently identifies edge cases and failure modes within the scope of assigned workWrites clean, maintainable code and participates actively in code review with constructive, specific feedbackProactively surfaces blockers or ambiguities rather than waiting for check-insIdentity &amp; Authorization SystemsApplies practical knowledge of federated identity standards including OAuth 2.0, OIDC, SAML 2.0, and JWTUnderstands how authorization frameworks function: how they enforce policies, how they integrate into upstream and downstream services, and how access decisions are modeled and evaluatedReasons clearly about token lifecycle, session management, and the security implications of identity design choicesIntegration EngineeringUnderstands the mechanics of connecting distributed services in a multi-product platform environmentBuilds and maintains integrations that are observable, fault-tolerant, and respectful of downstream consumersWrites and works with API contracts (REST, event-driven patterns) with attention to versioning and backwards compatibilityAI-Forward EngineeringActively uses AI-assisted development tools (Claude Code, Codex, etc.) to accelerate design, implementation, and validationParticipates in building and improving AI-assisted workflows and evaluation harnesses that improve the team's delivery throughputStays current on how AI tooling is evolving and brings new approaches to the team where they applyCraft &amp; ProfessionalismWrites tests with enough coverage to catch regressions without over-engineering the test suiteContributes to operational health: monitors what they've shipped, responds to issues, and follows incidents to resolutionDocuments what needs to be documented; keeps tribal knowledge out of individual heads and into shared systemsExpected DutiesIdentity &amp; Authorization Platform DevelopmentBuild and extend platform services that manage federated identity, authentication flows, and authorization enforcement across MeridianLink productsImplement integrations with the centralized identity platform, including token handling, session management, user provisioning, and tenant configurationSupport product teams through their integration process: help them understand the platform's contracts, debug integration issues, and navigate edge cases in multi-tenant identity behaviorBuild the tooling, documentation, and examples that make those integrations repeatable and self-service over timeIntegration EngineeringDesign and implement backend service integrations using common patterns (REST APIs, event-driven messaging, webhook delivery) in PythonBuild with multi-product and multi-tenant scenarios in mind: data isolation, tenant-scoped configuration, and cross-product user identity are properties of the platform, not edge casesParticipate in API design reviews with attention to clarity, contract stability, and developer experience for downstream consumersAI-Assisted DeliveryUse AI development tools as an active part of the delivery workflow: for code generation, design validation, test scaffolding, and investigationContribute to AI harness development that helps the team move faster and catch regressions without proportionally increasing manual effortShare what's working across the team; help establish repeatable patterns for AI-assisted engineering on Platform FoundationEngineering Craft &amp; ObservabilityWrite tests at the unit, integration, and acceptance level appropriate to what's being builtInstrument services for observability: structured logging, metrics, and alerting that make production behavior visible and actionableParticipate in on-call rotations and follow incidents through to root cause and remediationCollaboration &amp; Growing OthersParticipate in design discussions and code reviews; give and receive feedback constructivelyProvide mentorship and review support to L1 and L2 engineers on the teamContribute to internal documentation, runbooks, and onboarding materialsQualifications: Knowledge, Skills, and AbilitiesRequired QualificationsExperience:3-5 years of professional software engineering experience, with demonstrated ability to own and deliver features independently in a production environmentHands-on experience building backend services in .NET or Python, including RESTful API developmentDemonstrated experience implementing or integrating with federated identity systems using OAuth 2.0, OIDC, SAML 2.0, and/or JWT in production applicationsPractical understanding of authorization frameworks: how policies are modeled, enforced, and integrated into application and platform servicesTechnical Skills:Proficiency in .NET or Python for backend service development; familiarity with modern API frameworks (e.g., .NET 9+, FastAPI, etc.)Working knowledge of identity protocol mechanics: authorization code flow, token introspection, claims-based access, assertion handling, and SSO logout behaviorExperience with multi-tenant SaaS integration patterns, including tenant-scoped configuration and user identity across application boundariesFamiliarity with cloud platforms (AWS preferred), including relevant managed services for networking, compute, and secrets managementProficiency with standard development tooling: Git, CI/CD pipelines, containerization (Docker), and automated testingActive use of AI-assisted development tools (Claude Code, Codex, or equivalent) as part of a daily engineering workflowPreferred QualificationsIdentity &amp; Authorization Depth:Prior experience working with a commercial or open-source identity platform (e.g., an OIDC provider, IAM system, or enterprise SSO solution) in an engineering capacity, not just as a consumerExperience modeling and implementing fine-grained authorization: RBAC, ABAC, or policy-based access control systemsFamiliarity with token security considerations including signing, expiration, revocation, and safe storage patternsRegulated or Platform Environments:Prior experience building software in a financial services, fintech, or otherwise regulated technology environmentExperience building internal platform capabilities used by other engineering teams, not just end-user-facing featuresExposure to SOC 2 or similar compliance frameworks from an engineering perspectiveAI-Assisted Engineering:Experience contributing to AI harnesses, evaluation pipelines, or tooling that improves engineering workflow throughputComfort using AI tools not just for code completion but for design exploration, test generation, and investigationEducation:Bachelor's degree in Computer Science, Software Engineering, or a related technical discipline, or equivalent demonstrated experienceWhat Success Looks LikeA successful hire integrates quickly into the team's delivery rhythm, picks up the identity and integration domain with focus, and begins shipping production contributions within the first weeks. Within the first few months, they have built enough context to work largely independently on scoped features, are participating meaningfully in code reviews, and have demonstrated the kind of operational ownership -- shipping, monitoring, and standing behind their work -- that keeps a small team running well.Over time, impact is measured by the quality and reliability of what they've shipped, how much they've reduced the platform's dependence on tribal knowledge, and how effectively they've supported product teams integrating with the identity platform. Engineers who thrive here do so because they care about the craft, want to operate at the leading edge of AI-assisted development, and are motivated by building infrastructure that other teams depend on to deliver real product value.

Software Engineer III – Platform Services

About the RoleYou'll lead MeridianLink's technical documentation strategy and team, working closely with product, engineering, and support to ensure our customers have clear, comprehensive guides for every aspect of our lending platform. As a strong writer and thoughtful mentor, you'll set the direction for documentation—implementing and managing our authoring tools and infrastructure, defining content structure, standards, and processes—while developing your team's capabilities. You'll contribute hands-on to our most complex guides while creating space for your writers to grow and take ownership of their work. This role values both strategic thinking and collaborative leadership, with the opportunity to shape how technical communications function across the organization.<div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div>Key Responsibilities<ul style="min-height:1.5em"><li>Contribute hands-on to documentation while managing and mentoring writers; model quality standards through your own work</li><li>Design and implement documentation content structure and taxonomy across MeridianLink product suite; ensure consistency and discoverability</li><li>Build and maintain content authoring infrastructure (tool implementation, template management, publishing workflows)</li><li>Partner with support and CSM organizations to define a comprehensive plan for customer-facing content that incorporates technical documentation, FAQs, KBs, and training materials.</li><li>Manage technical writing team: hiring, mentoring, workload assignment, performance management</li><li>Authoring: Write substantial portions of administrator and user guides; mentor writers on complex/high-stakes content</li><li>Define documentation process and standards; establish style guide, review cadence, and quality gates</li><li>Partner with product and engineering on documentation scope, requirements, and release timing</li><li>Oversee documentation release cycle aligned with product launches</li><li>Analyze user feedback and support tickets to identify content gaps and prioritize improvements</li></ul>Required Qualifications<ul style="min-height:1.5em"><li>7+ years in technical writing; 3+ years managing writers at a SaaS company</li><li>Hands-on experience authoring large, complex administrator and user guides (single products or product families)</li><li>Hands-on implementation experience with enterprise authoring tools (MadCap Flare, Paligo, or equivalent) as well as knowledge bases; ability to set up projects, templates, and publishing workflows</li><li>Experience designing documentation structure and information architecture for multiple products or a large product suite</li><li>Demonstrated ability to move teams from ad-hoc to systematic approaches (process definition, taxonomy, tooling)</li><li>Experience using AI tools to generate content drafts and automate processes</li></ul>Preferred Qualifications<ul style="min-height:1.5em"><li>Consumer or mortgage software lending experience</li><li>Exposure to API/developer documentation</li></ul><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div>

Technical Publications Manager

Development Lead VCPPosition SummaryThe Development Team Lead is a hands-on technical leadership role responsible for guiding a cross-functional engineering team while remaining actively involved in software delivery. This role focuses on engineering execution, technical mentorship, delivery consistency, and modernization initiatives.What You'll Do<ul style="min-height:1.5em"><li>Lead technical execution for an agile engineering team</li></ul><ul style="min-height:1.5em"><li>Remain actively involved in architecture and hands-on coding</li></ul><ul style="min-height:1.5em"><li>Mentor engineers and improve delivery practices</li></ul><ul style="min-height:1.5em"><li>Provide day-to-day technical leadership and coordination for an agile engineering team</li></ul><ul style="min-height:1.5em"><li>Partner with Product and QA on roadmap execution</li></ul><ul style="min-height:1.5em"><li>Improve operational reliability and engineering standards</li></ul>Required Qualifications<ul style="min-height:1.5em"><li>7+ years of software engineering experience in C#/.Net and modern UI frameworks (React.js)</li></ul><ul style="min-height:1.5em"><li>Experience leading technical initiatives and mentoring engineers</li></ul><ul style="min-height:1.5em"><li>Experience with AI development tools and methodologies</li></ul><ul style="min-height:1.5em"><li>Strong backend, frontend, and cloud engineering experience</li></ul><ul style="min-height:1.5em"><li>Experience with CI/CD, Docker, Kubernetes, and cloud platforms</li></ul><ul style="min-height:1.5em"><li>Strong collaboration and communication skills</li></ul>Why This Role Is InterestingWe value engineers who enjoy building, improving, and simplifying systems. This role provides the opportunity to work across product, platform, and engineering initiatives that directly influence customer experience and business outcomes.What Success Looks LikeSuccess in this role is measured through technical contribution, collaboration, engineering quality, operational reliability, and the ability to positively influence team effectiveness and software delivery outcomes.

Development Lead VCP

Position SummaryThis is a senior-level individual contributor on the Engineering Enablement team. The team builds the shared CI/CD infrastructure, AI development tooling, and sandbox environments that hundreds of R&amp;D engineers depend on. A core part of that mission is advancing MeridianLink's AI-native development program — building the harnesses, agent infrastructure, and shared tooling that move engineering teams from ad-hoc AI usage toward autonomous, repeatable development pipelines. This role owns a significant chunk of that platform and drives adoption across engineering teams.This is a hands-on role: real code, real infrastructure, direct engagement with engineering teams. The measure of success is how much faster you make everyone else.Key CompetenciesWhat it means to be a Senior Engineer at MeridianLinkSenior individual contributors own their work end-to-end, identify problems before they're surfaced, and make the engineers around them better. Senior engineers at MeridianLink are active, daily users of AI-assisted development tools.Technical Execution &amp; Delivery<ul style="min-height:1.5em"><li>Owns features and infrastructure end-to-end: design through production release, limited guidance required</li><li>Identifies edge cases and failure modes independently within assigned scope</li><li>Participates actively in code review with constructive, specific feedback</li><li>Surfaces blockers early rather than waiting for check-ins</li></ul>Craft &amp; Professionalism<ul style="min-height:1.5em"><li>Writes tests that catch regressions without over-engineering the suite</li><li>Monitors shipped work, responds to issues, and follows incidents to resolution</li><li>Puts institutional knowledge into shared systems rather than individual heads</li></ul>CI/CD &amp; Build Systems<ul style="min-height:1.5em"><li>Designs pipeline abstractions (templates, shared jobs, reusable configs) that work across multiple teams and tech stacks</li><li>Reasons clearly about the tradeoffs between standardization and flexibility at org scale</li><li>Keeps pipelines healthy, observable, and continuously improving</li></ul>AI Tooling &amp; Developer Infrastructure<ul style="min-height:1.5em"><li>Builds and maintains shared MCP servers, agent orchestration harnesses, and reusable skills and plugins</li><li>Understands LLM developer tooling in practice: tool definitions, agent loops, prompt management</li><li>Designs shared tooling with product thinking: requirements gathering, feedback triage, prioritized backlog</li></ul>Sandbox &amp; Agent Infrastructure<ul style="min-height:1.5em"><li>Owns the shared infrastructure layer for autonomous AI agent environments: orchestration, provisioning, observability, cost controls, and security guardrails</li><li>Partners with product teams on their individual sandbox configs while maintaining the platform underneath</li></ul>Enablement &amp; Engineering Advocacy<ul style="min-height:1.5em"><li>Treats engineers as customers: office hours, documentation, feedback loops</li><li>Measures platform impact with DORA metrics, adoption rates, and time-to-productivity data</li><li>Closes the gap between shipping tooling and driving adoption</li></ul>Expected DutiesCI/CD Platform<ul style="min-height:1.5em"><li>Own and evolve shared infrastructure: templates, shared jobs, abstractions, and standards across R&amp;D</li><li>Resolve systemic reliability issues: flaky tests, slow builds, caching inefficiencies</li><li>Partner with teams during migrations and help them adopt shared abstractions without disrupting delivery</li></ul>AI Tooling Platform<ul style="min-height:1.5em"><li>Build and maintain shared MCP server infrastructure connecting AI harnesses to internal systems (Jira, Confluence, GitLab, internal APIs)</li><li>Develop agent orchestration infrastructure: scheduling, observability, cost controls, security boundaries</li><li>Build reusable harness skills, slash commands, and workflow scripts that ship as internal plugins</li></ul>Sandbox Infrastructure<ul style="min-height:1.5em"><li>Own the shared infrastructure for AI agent sandbox environments: container orchestration, environment templates, networking, resource management</li><li>Build and maintain orchestration and admin tooling: provisioning, lifecycle management, health monitoring, cost tracking</li><li>Implement security guardrails for data isolation between sandbox environments</li></ul>Enablement &amp; Adoption<ul style="min-height:1.5em"><li>Drive AI tooling adoption through documentation, onboarding programs, office hours, and direct team engagement</li><li>Maintain the internal best practices hub and AI development playbook</li><li>Instrument platform usage and productivity metrics to measure whether investments are moving the needle</li></ul>Collaboration &amp; Growing Others<ul style="min-height:1.5em"><li>Participate in design discussions and code reviews; give and receive feedback constructively</li><li>Mentor other engineers on the team</li><li>Contribute to documentation and onboarding materials that reduce tribal knowledge</li></ul>Qualifications: Knowledge, Skills, and AbilitiesRequired<ul style="min-height:1.5em"><li>5+ years of professional software engineering experience, delivering features and infrastructure independently in production</li><li>Hands-on experience building and maintaining CI/CD systems at org scale, preferably GitLab CI and/or Jenkins</li><li>Experience building developer-facing tooling or platform services other engineers depend on</li><li>Hands-on experience with LLM developer tooling: MCP, LLM APIs, agent orchestration, or AI harnesses (Claude Code, Cursor, Copilot Workspace, or equivalent)</li><li>Deep proficiency in Python or TypeScript, with production experience sufficient to own and deliver real features</li><li>Proficiency with Kubernetes and Helm at production scale on AWS or Azure</li><li>Experience designing shared pipeline abstractions and CI/CD infrastructure used by multiple teams</li><li>Familiarity with infrastructure-as-code tools (Terraform, Pulumi, or equivalent)</li><li>Proficiency with standard development tooling: Git, Docker, automated testing, and modern scripting languages</li><li>Active daily use of AI-assisted development tools</li><li>Bachelor's degree in Computer Science, Software Engineering, or equivalent experience</li></ul>Preferred<ul style="min-height:1.5em"><li>Prior Engineering Enablement, Platform Engineering, or Developer Productivity role with direct measurement of developer velocity</li><li>Experience building MCP servers or tool-integration layers for LLM-based systems</li><li>Experience building or operating infrastructure for autonomous AI agents: sandboxed execution, scheduling, observability, cost management</li><li>Familiarity with DORA metrics and developer productivity instrumentation</li><li>Experience with JFrog Artifactory, Nexus, or equivalent artifact management systems</li><li>Prior experience in financial services, fintech, or a regulated technology environment</li><li>Exposure to SOC 2 or similar compliance frameworks from an engineering perspective</li></ul>What Success Looks LikeWithin the first few months, a successful hire is shipping CI/CD improvements teams are actively using and contributing meaningfully to the AI tooling platform. Over time, success is adoption: more teams on shared infrastructure, faster delivery, less one-off tooling being built in isolation. Engineers who thrive here care about making other people more productive and find genuine satisfaction in watching adoption metrics climb.

Sr. Software Engineer - Engineering Enablement

The Senior Technical Support Engineer is a highly specialized position serving as the deepest technical layer within MeridianLink’s Customer Support organization. This role functions as a quasi-developer embedded in Support—bridging the gap between client-facing issue resolution and the Product and Engineering teams. The Senior Technical Support Engineer reports to a Manager, Product and Client Support and is responsible for owning, analyzing, and resolving the most technically complex escalations that unable to be resolved by lower-level teams. A critical function of this role is the triage and deflection of inbound Jira tickets that are incorrectly routed, investigating root causes through log analysis, database queries, and code inspection before any escalation occurs.Expected Duties:<ul style="min-height:1.5em"><li>Serves as the final escalation point within Support for the most complex, technically ambiguous issues, owning resolution end-to-end, including communication to all internal and client stakeholders</li></ul><ul style="min-height:1.5em"><li>Investigates and triages inbound Jira tickets submitted to Product and Development, performing root cause analysis to determine whether issues represent bugs, configuration errors, data anomalies, or integration failures—deflecting tickets that can be resolved within Support</li></ul><ul style="min-height:1.5em"><li>Executes targeted SQL queries against client and application databases to diagnose data integrity issues, validate system behavior, and identify the source of discrepancies reported by clients or Tier 1/2 teams</li></ul><ul style="min-height:1.5em"><li>Analyzes application logs, API call logs, and integration event traces to reconstruct failure scenarios, isolate root causes, and produce clear technical summaries for Engineering and Product when escalation is warranted</li></ul><ul style="min-height:1.5em"><li>Reads and interprets source code (C#, SQL, JavaScript, Java, Python) to understand system behavior, validate expected outcomes, and identify defects or unintended logic without requiring developer assistance</li></ul><ul style="min-height:1.5em"><li>Authors detailed, structured Jira tickets when escalation to Product or Development is genuinely required, including reproduction steps, log excerpts, database findings, and a clear statement of support investigation performed</li></ul><ul style="min-height:1.5em"><li>Partners closely with Product Management and Engineering to communicate support- impact of known defects, advocate for prioritization of client-affecting bugs, and track resolution timelines</li></ul><ul style="min-height:1.5em"><li>Develops and maintains deep subject matter expertise across MeridianLink’s product suite, including LOS, consumer banking, and third-party integration frameworks (e.g., <a target="_blank" rel="noopener noreferrer nofollow" href="http://Authorize.net">Authorize.net</a>, Nautilus, core banking connectors)</li></ul><ul style="min-height:1.5em"><li>Leads internal knowledge transfer sessions for Support teams on newly released features, known defects, and technical workarounds; contributes to and reviews knowledge base articles for technical accuracy</li></ul><ul style="min-height:1.5em"><li>Participates in after-hours emergency on-call coverage rotation for critical production issues</li></ul><ul style="min-height:1.5em"><li>Mentors Tier 1 and Tier 2 Software Support Analysts, building the team’s technical diagnostic capability and reducing escalation volume over time</li></ul><ul style="min-height:1.5em"><li>Represents Support in cross-functional technical reviews, sprint planning input sessions, and Product roadmap discussions as a voice of the client and support organization</li></ul><ul style="min-height:1.5em"><li>Supports warm handoff transition calls from Professional Services project engagements, ensuring technical continuity as clients move into steady-state support</li></ul><ul style="min-height:1.5em"><li>Contributes to accomplishment of team and organizational support KPIs including deflection rate, escalation quality, and time-to-resolution on Tier 3 cases</li></ul><ul style="min-height:1.5em"><li>Performs other projects and duties as assigned</li></ul>Qualifications: Knowledge, Skills, and Abilities<ul style="min-height:1.5em"><li>Bachelor’s degree in Computer Science, Information Systems, or a related technical field; or equivalent hands-on experience in a software support, QA, or development-adjacent role</li></ul><ul style="min-height:1.5em"><li>5+ years of experience in technical support, with a minimum of 2 years in a Tier 2 or Tier 3 capacity within a SaaS or fintech environment</li></ul><ul style="min-height:1.5em"><li>Proficient in SQL with demonstrated ability to write and execute complex queries for diagnostic purposes; experience with SQL Server preferred</li></ul><ul style="min-height:1.5em"><li>Demonstrated ability to read and navigate application code (C#, Java, Python, or similar) to understand business logic, trace execution paths, and identify defect candidates without full developer context</li></ul><ul style="min-height:1.5em"><li>Experience analyzing application logs, API payloads, and event streams to reconstruct failure sequences and identify root causes</li></ul><ul style="min-height:1.5em"><li>Working knowledge of credit application, loan origination, underwriting, and core banking processes as they relate to MeridianLink product behavior</li></ul><ul style="min-height:1.5em"><li>This position requires hands-on proficiency with SQL, application and API log analysis, and the ability to read and interpret source code across multiple languages.</li></ul><ul style="min-height:1.5em"><li>Strong communication skills and a structured, investigative mindset are essential to succeeding in this role.</li></ul>

Senior Technical Support Engineer

We are looking for an organized Accounts Payable Manager to provide strong leadership to our Accounts Payable department and to ensure that the accounts payable operations run smoothly. To succeed as an Accounts Payable Manager, you should be focused on optimizing department processes and building lasting relationships with others within and outside of the business. You should be knowledgeable, analytical, and decisive with excellent leadership and communication skills.Responsibilities<ul style="min-height:1.5em"><li>Oversee day to day AP operations to ensure that they are completed accurately and on time, including review of coding on purchase requisitions, vendor onboarding, invoice processing, invoice approval follow ups, and review of approved invoices and vendor payments</li></ul><ul style="min-height:1.5em"><li>Manage one AP Specialist</li></ul><ul style="min-height:1.5em"><li>Manage the credit card and vcard process</li></ul><ul style="min-height:1.5em"><li>Manage vendor correspondence via the AP email inbox</li></ul><ul style="min-height:1.5em"><li>Drive AP questions and issues to resolution</li></ul><ul style="min-height:1.5em"><li>Implement and maintain systems, procedures and policies, including accounts payable functions to ensure adherence to company guidelines and SOX compliance</li></ul><ul style="min-height:1.5em"><li>Work with IT team to resolve all system errors or issues</li></ul><ul style="min-height:1.5em"><li>Manage month end close cutoffs and deadlines</li></ul><ul style="min-height:1.5em"><li>Work with internal business owners and procurement team on all open AP questions/issues</li></ul><ul style="min-height:1.5em"><li>Identify and recommend AP process and efficiency improvements</li></ul><ul style="min-height:1.5em"><li>Complete annual 1099 process</li></ul>Qualifications<ul style="min-height:1.5em"><li>Coupa experience required, Netsuite ERP experience a plus</li></ul><ul style="min-height:1.5em"><li>Advanced AP knowledge with experience in full-cycle AP</li></ul><ul style="min-height:1.5em"><li>Experienced AP Manager</li></ul><ul style="min-height:1.5em"><li>Expert knowledge in reviewing of invoices for accuracy, matching invoices to purchase orders and follow up for approvals where necessary</li></ul><ul style="min-height:1.5em"><li>Attention to detail with the ability to analyze and communicate information effectively</li></ul><ul style="min-height:1.5em"><li>Proficient with Microsoft Office suite including Outlook, Excel and Teams</li></ul><ul style="min-height:1.5em"><li>Excellent verbal and written communication skills</li></ul><ul style="min-height:1.5em"><li>Strong knowledge of basic accounting principles</li></ul>

Get a job referral to Meridianlink

Description

Jobs· 10 open

About

Financials

Referrals

Your career is worth investing in.

Get unlimited referrals with Premium.