Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.

<div>We're looking for Oncology Nurse Care Managers for our Care and Case Management team, who are passionate about caring for members holistically through their healthcare journey and ensuring needs are met with industry-leading interventions. As a telephonic Nurse Care Manager you will report to the Manager, Care and Case Management and will guide members through complex medical and behavioral Health situations, partnering with a diverse clinical team that includes a variety of healthcare professionals, care coordinators, and records specialists, to deliver integrated remote care in a creative way. The Nurse Care Manager should enjoy spending time on the phone, listening to members' needs, answering questions, and serving as an advocate. You will excel at creating cohesive care plans, and have the clinical skills to guide members clinically and navigate available benefits and resources. Nurse Care Managers will support members through complex care management, disease management, and acute case management, ensuring they receive longitudinal care that results in excellent health outcomes.</div><div>#LI-Remote</div>

Oncology Nurse Care Manager, Adult

<div><span style="font-size: 11pt; font-family: Figtree, sans-serif;">The Sr. HR Business Partner role is responsible for providing strategic HRBP support to Included Health’s technical organizations, including EPDD (Engineering, Product, Design &amp; Data), Tech Services, and Cyber Security. This role translates product and technology strategies into proactive, data-informed people strategies that strengthen organizational health, leadership effectiveness, and team performance. The Sr. HR Business Partner plays a key role within the TAO team, reporting directly to the Director, Talent Partner. The team currently consists of 10 members supporting all departments at Included Health.</span></div>

Sr. HR Business Partner (Tech)

<div>The Associate Talent Partner plays a critical role in supporting and advising leaders within our Care organization. Acting as a trusted partner, this role provides employee relations support, ensures compliance with labor laws, and collaborates with key stakeholders to develop proactive people strategies. The Associate Talent Partner works closely with Supervisors and Managers to foster an</div><div>inclusive and high-performing workplace.</div>

Associate Talent Partner - Care

<div><b>Job Description</b></div><div>&nbsp;</div><div>We are seeking a Client Marketing Manager to enhance our collaboration with clients. This person will use their expertise in marketing and client engagement strategies to support Included Health's goals of maintaining and growing our client relationships. This role works at the intersection of Corporate Marketing and Communications, The Client Organization (TCO), Consumer Marketing, Enablement, and Product to ensure our clients have the tools they need to maximize the value of their IH investment and understand the value of continued and expanded partnership.</div><div>&nbsp;</div><div>The Client Marketing Manager will develop marketing programs that complement and enhance The Client Organization's service approach and tasks. The ideal candidate is capable of both visionary thinking and paying attention to details. &nbsp;The ideal candidate is both strategic and hands-on. &nbsp;They should excel at building scalable, programmatic approaches that serve all clients, while also creating capacity to customize for the unique needs of specific, strategic accounts.</div><div>&nbsp;</div><div>The Client Marketing Manager will sit on the Corporate Marketing team while working in close partnership with TCO Leadership. This person will be in charge of organizing and executing new marketing campaigns to engage leaders within our client organizations. They will think deeply about the client journey to determine key moments in the lifecycle to celebrate, articulate value, build rapport, and earn trust. They will oversee client communication in response to unanticipated incidents, issues or opportunities. They will also create focused marketing strategies for significant sales opportunities to support TCO in their upsell goals. The Client Marketing Manager will report to the Sr Director of Corporate Marketing to define, operationalize, and measure the success of the client marketing program in service of IH’s broader Client Service Delivery and Growth Priorities.</div><div>&nbsp;</div><div><b>Key Responsibilities</b></div><div>&nbsp;</div><div><b>Client Health &amp; Insights</b></div><div>&nbsp;</div><div>&nbsp;</div><div>Partner with the Client Organization to understand the health of client relationships, identifying marketing opportunities, risks and needed retention interventions.</div><div>&nbsp;</div><div>Translate client feedback and market insights into actionable B2B marketing strategies, content, and campaigns.</div><div>&nbsp;</div><div>&nbsp;</div><div><b>Client Communications &amp; Incident Response</b></div><div>&nbsp;</div><div>&nbsp;</div><div>Define and create lifecycle content to celebrate and engage clients at key moments in their partnership with Included Health - implementation, go-live, first milestones reached, year in review, etc. &nbsp;Consider how executive sponsors can be leveraged in the engagements.</div><div>&nbsp;</div><div>Develop client communication plans in response to external crises, market news, unanticipated delivery issues, and Included Health announcements. Partner with TCO on delivery strategy and deployment.</div><div>&nbsp;</div><div>&nbsp;</div><div><b>Growth &amp; Upsell Strategies and Campaigns</b></div><div>&nbsp;</div><div>&nbsp;</div><div>Execute key event planning moments to engage clients at industry and IH-hosted moments. &nbsp;Manage and deliver a post-event activation strategy to build off in-person momentum and drive additional conversations with key clients.</div><div>&nbsp;</div><div>Manage account-based strategy for top upsell pursuits to better inform and engage our clients with thought leadership and content relevant to their needs, their context, and our existing partnership.</div><div>&nbsp;</div><div>Manage quality and consistency across touchpoints so clients experience a clear, unified narrative aligned with the client segmentation service delivery model.</div><div>&nbsp;</div><div>&nbsp;</div><div><b>Client Storytelling</b></div><div>&nbsp;</div><div>&nbsp;</div><div>Surface compelling opportunities for clients to share their Included Health experience and impact (e.g., case studies, testimonials, speaking engagements).</div><div>&nbsp;</div><div>Partner with clients to highlight success stories that can be amplified across broader go-to-market channels.</div><div>&nbsp;</div><div>&nbsp;</div><div>⸻</div><div>&nbsp;</div><div><b>Qualifications</b></div><div>&nbsp;</div><div>&nbsp;</div><div>8+ years of experience in marketing, communications, client success, content strategy, or related roles.</div><div>&nbsp;</div><div>Demonstrated ability to create compelling and high-quality client-facing content that balances detail with clarity.</div><div>&nbsp;</div><div>Robust interpersonal skills and a proven ability to build relationships and work proficiently cross-functionally with client organizations, operations, product, and other teams.</div><div>&nbsp;</div><div>Proven ability to manage multiple priorities and deliver on deadlines.</div><div>&nbsp;</div><div>Exemplary written, visual, and verbal communication skills, with the ability to communicate complex ideas clearly and concisely to diverse audiences.</div><div>&nbsp;</div><div>Experience in digital health and/or employer benefits.</div><div>&nbsp;</div><div>Proficient in using the Google and/or Microsoft Suite of products.</div><div>&nbsp;</div><div>Bachelor's degree in Marketing, Business, or a related field; MBA a plus.</div><div>&nbsp;</div><div>&nbsp;</div><div><b>Physical/Cognitive Requirements</b></div><div>&nbsp;</div><div>Prompt and regular attendance at assigned work location. Ability to remain seated in a stationary position for prolonged periods. Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment.</div><div><br></div><div><i>The United States new hire base salary target ranges for this full-time position are:</i></div><div><i>Zone A: $85,320.00 - $110,910.00 + equity + benefits</i></div><div><i>Zone B: $93,852.00 - $122,001.00 + equity + benefits</i></div><div><i>Zone C: $102,384.00 - $133,092.00 + equity + benefits</i></div><div><i>Zone D: $110,916.00 - $144,183.00 + equity + benefits</i></div><div><br></div><div><i>This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.</i></div><div><br></div><div><i>Starting base salary for you will depend on several job-related factors, unique to each candidate, which may include education; training; skills; years and depth of experience; certifications and licensure; our needs; internal peer equity; organizational considerations; and understanding of geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and great compensation package based on their roles and locations. Your Recruiter can share your geographic zone upon inquiry.</i></div><div><br></div><div><b>Benefits &amp; Perks:</b></div><div><i>In addition to receiving a great compensation package, the compensation package may include, depending on the role, the following and more:</i></div><div><i>Remote-first culture</i></div><div><i>401(k) savings plan through Fidelity</i></div><div><i>Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)</i></div><div><i>Paid Time Off ("PTO") and Discretionary Time Off (“DTO")</i></div><div><i>12 weeks of 100% Paid Parental leave</i></div><div><i>Family Building &amp; Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies.</i></div><div><i>Work-From-Home reimbursement to support team collaboration home office work</i></div><div><br></div><div><i>Your recruiter will share more about the salary range and benefits package for your role during the hiring process.</i></div><div>&nbsp;</div>

Client Marketing Manager

<div>Reporting to the Sr. Engineering Manager, you will be a key technical contributor on the Cloud Platform team, helping build and evolve Included Health’s core cloud infrastructure and platform. Our Cloud Platform team underpins all of engineering, enabling teams to build, deploy, and scale services reliably and efficiently.</div><div><br></div><div>With a lean team and a growing footprint, we’re seeking a Senior Engineer who brings strong technical depth, a platform mindset, and the ability to drive meaningful infrastructure improvements through hands-on work and cross-team collaboration.</div><div><br></div><div>You’ll focus on strengthening our cloud foundation by improving scalability, observability, cost efficiency, and developer experience, while contributing to technical design discussions and supporting the growth of engineers around you. You’ll partner closely with other engineering teams to deliver high-impact platform capabilities that improve reliability and velocity across the organization.</div><div><br></div><div>You’ll measure success by improvements in system reliability, platform adoption, cost-to-serve, and developer productivity. This is a role where your work directly influences the stability, quality, and speed of the products we deliver to our members.</div>

Senior Cloud Platform Engineer

<div><span style="font-size: 11pt;">The Talent Partner (HRBP) serves as a strategic advisor to senior leaders within the Member Care organization, driving business outcomes through thoughtful, data-informed people strategies. This role partners closely with senior leaders to translate business priorities into proactive talent plans that strengthen organizational health, leadership effectiveness, and team performance. As a trusted partner, you will guide leaders through workforce planning, organizational design, change management, employee relations, and broader people related initiatives. You will balance strategic partnership with strong execution, ensuring people practices are aligned to business goals, driving key results.</span></div><div><br></div><div><span style="font-size: 11pt;">This role directly supports the Member Care organization—our front-line, member-facing operations team of care coordinators, advocates, and specialists who support members with navigation, benefits, and day-to-day service needs—operates as a core member of the Talent &amp; Organization (TAO) team, and reports to the Sr. Manager, Talent Partners.</span></div>

Talent Partner (HRBP)

<div>The Senior Director, Consultant Relations will serve as the strategic leader of a high-impact team responsible for building and deepening Included Health’s relationships with employer benefits consulting firms and driving preference for our products and services. In this role, the Senior Director will set the vision, define the strategy, and ensure strong, consistent execution across the Consultant Relations team.&nbsp;</div><div><br></div><div><span style="font-size: inherit;">This includes:</span></div><div><span style="font-size: inherit;">1. Providing executive leadership to the Consultant Relations team by setting direction, establishing clear goals, and equipping the team to cultivate strong, influential relationships across the consulting ecosystem. Key responsibilities include driving market education, elevating understanding of our product capabilities, and strengthening consultant preference for Included Health.</span></div><div><span style="font-size: inherit;">2. Leading cross-functional alignment and collaboration with analytics, product, marketing, sales, and client success teams to ensure our consultant engagement strategy is tightly connected to market needs. The Senior Director will champion insights gathered from consulting partners to inform organizational priorities and influence product and go-to-market direction.</span></div>

Sr. Director, Consultant Relations

<div>At Included Health, our mission is to raise the standard of healthcare for everyone. The healthcare system is confusing, complex, fragmented, and the decisions are high-stakes.</div>

Sr. Product Manager (Contract)

<div><span style="font-size: 11pt;">At Included Health, we’re on a mission to raise the standard of healthcare for everyone—and design plays a critical role in making that happen. We’re looking for a Staff Product Designer to champion visual design excellence on our team, ensuring a simple, polished, compelling user experience across our products.</span></div><div><span style="font-size: 11pt;">This is a high-impact, strategic role where you’ll define visual standards by managing our design system, bringing visual expertise to our member experience, and collaborating with marketing on branding and storytelling. You’ll have the autonomy to drive meaningful change, the opportunity to influence teams across the company, and the support of a collaborative, mission-driven team that values design excellence.</span></div><div><span style="font-size: 11pt;">If you’re passionate about visual design excellence, collaboration, and making a real impact in healthcare, we’d love to hear from you.</span></div>

Staff Product Designer, Growth and Visual

<div>Included Health (formerly Doctor on Demand + Grand Rounds Health) is seeking a <b>100% Remote Mental Health Therapist</b> licensed in <b>Alaska </b>to join our team of dedicated mental health clinicians, under the guidance of a Behavioral Health Supervisor. This 1099 Contractor role offers the opportunity to help redefine healthcare by providing compassionate, high-quality virtual care to patients across their healthcare journey. As a Behavioral Health Clinician, you will deliver individual therapy sessions through our cutting-edge telehealth platform, focusing solely on patient care and documentation. Our Clinical Operations team manages billing, scheduling, and onboarding, allowing you to dedicate your time to your clients. You'll have ongoing access to a supportive clinical <a rel="noopener noreferrer" class="postings-link" href="http://team.Responsibilities">team.</a></div><div><br></div><div><a rel="noopener noreferrer" class="postings-link" href="http://team.Responsibilities"><b>Responsibilities</b></a><b>: </b>Perform virtual remote counseling, psychotherapy, comprehensive mental health evaluations, compile patient medical data, including health history and mental status examination findings. </div><div>Determine and implement behavioral health treatment plans, evaluate results of mental health assessments, and provide evidence-based therapeutic support to patients.</div><div>Conduct monthly chart reviews as part of our peer review QA process, as assigned.</div>

Mental Health Therapist

<div><b>Job Summary:</b></div><div>At Included Health, we're redefining healthcare to ensure everyone has access to top-quality care. Our Clinical Quality and Safety team contributes in this mission.</div><div><br></div><div><span style="font-size: 10pt;">We are looking for an advanced practitioner (NP or PA) to join our team at Included Health, where you will be instrumental in driving our mission to raise the standard of healthcare. This role is responsible for clinical AI quality assurance, oversight plus core clinical quality/safety responsibilities.&nbsp; You will lead and/or support the governance, validation, and monitoring of AI/LLM tools. You will additionally support URAC/NCQA-aligned quality operations across our virtual and hybrid care models. This role reports to the Patient Safety Officer within the Clinical Quality, Education, and Safety team.&nbsp;</span></div><div><br></div><div>#LI-Remote</div>

Clinical Quality AI Specialist

<div><b>Included Health</b> is seeking experienced and mission-driven licensed <b>Mental Health Therapists</b> to support our fast-growing virtual care team. If you're passionate about transforming healthcare and providing high-quality, accessible care to diverse populations across the country, we’d love to hear from you.</div><div><br></div><div>This is a general interest posting. By applying, you’ll be considered for future openings aligned with your licensure, specialty, and availability.</div><div><br></div><div><b>What to Expect:</b></div><div>Submitting your information will allow our recruiting team to consider you for future roles as they open up, based on your specialty, availability, and licensing footprint.</div><div><br></div><div><b>Minimum Requirements:</b></div><div>-Must be fully licensed in the state your reside in</div><div>-Must be fully licensed independently for a minimum of 2 years</div><div>-Must have been practicing individual therapy within the last year</div>

Remote Mental Health Therapist

<div><span style="font-size: 11pt;">The</span><b style="font-size: 11pt;"> Senior Clinical Training Specialist</b><span style="font-size: 11pt;"> serves as the Service Line Lead and primary program owner for a designated clinical vertical (either Virtual Care or Population Health). In this high-impact role, you are responsible for the end-to-end operational success of new hire cohorts, ensuring that clinicians achieve "Speed to Proficiency" through rigorous, high-quality training. </span></div><div><br></div><div><span style="font-size: 11pt;">You will act as the "Architect" of the learning journey. While you will partner with the Clinical Training Specialist (Instructional Design) to build digital assets and the CKE Associate to maintain documentation, you own the classroom. Your focus is on high-stakes facilitation (clinical simulations, decision-making workshops) and strategic consultation with Clinical Leaders and Clinical Quality to ensure our training programs evolve at the speed of the business.</span></div>

Senior Clinical Training Specialist

<div><b>Job Summary:</b></div><div>The Quality Improvement Lead (QIL) plays a critical role in transforming data into actionable insights to enhance the member experience, quality of care, and service excellence. This role helps leaders understand member feedback, assess operational performance, and identify opportunities for scalable improvements.</div><div><br></div><div>The ideal candidate is passionate about service and care excellence and demonstrates strong analytical skills with an ability to translate data into meaningful improvements. They thrive in a fast-paced environment, take ownership of their work, and collaborate effectively with leadership to drive data-informed decision-making.</div><div><br></div><div><b>Responsibilities:</b></div><div><u>Client Engagement &amp; Service Insights:</u></div><div>• Interact with and serve as a point of contact for clients, ensuring clear communication and responsiveness to needs.</div><div>•&nbsp;Manage and respond to client email aliases, ensuring timely and professional communication.</div><div>•&nbsp;Proactively analyze and identify escalation trends to inform process improvements and enhance client confidence.</div><div>•&nbsp;Partner with Operations Transformation teams on implementation planning, remediations, and carrier transitions to ensure seamless service.</div><div><br></div><div><u>Member Experience &amp; Performance Improvement:</u></div><div>•&nbsp;Conduct MSAT (Member Satisfaction) trend analysis, ensuring insights drive action and accountability.</div><div>•&nbsp;Perform QA and escalation analysis, tracking trends and recommending interventions without direct issue handling.</div><div>•&nbsp;Attend workforce management meetings to align on staffing, service delivery, and operational adjustments.</div><div>•&nbsp;Support Advocate Team in performance management decision-making by providing data-driven insights and recommendations.</div><div><br></div><div><u>Quality &amp; Continuous Improvement:</u></div><div>•&nbsp;Support Member Resolution Supervisors/Quality Coaching by facilitating weekly meetings to discuss insights and opportunities.</div><div>•&nbsp;Bring trend analysis and findings to weekly quality meetings, ensuring overarching process improvements across the book of business (BoB) and pods.</div><div>•&nbsp;Lead process improvement initiatives, leveraging data insights to enhance service quality and operational efficiency.</div><div><br></div><div><u>Data Analysis &amp; Operational Insights:</u></div><div>•&nbsp;Analyze and synthesize data related to member experience and operational performance, providing clear insights and recommendations.</div><div>•&nbsp;Identify emerging issues through operational metrics and collaborate with leadership to implement proactive interventions.</div><div>•&nbsp;Develop and manage reports on team and pod performance, with a focus on service excellence and member satisfaction.</div><div>•&nbsp;Investigate and resolve quality issues, risks, and member feedback trends by developing and tracking corrective action plans.</div><div>•&nbsp;Ensure data integrity by collaborating with other quality team members to align reporting and insights.</div><div>•&nbsp;Research best practices and external benchmarks to enhance Included Health's service and quality initiatives.</div><div>•&nbsp;Support audit remediation efforts and compliance-related quality improvement activities.</div><div>•&nbsp;Lead and participate in cross-functional collaborations to improve quality, safety, and service outcomes.</div><div>•&nbsp;Perform other duties as assigned.</div><div><br></div><div><b>Qualifications:</b></div><div>•&nbsp;3+ years of experience in service quality improvement, healthcare operations, or related fields.</div><div>•&nbsp;2+ years of experience creating reports, dashboards, and visualizations to drive performance improvement.</div><div>•&nbsp;Bachelor's degree required; CPHQ certification or IHI certification preferred.</div><div>•&nbsp;Experience in quality improvement frameworks (e.g., Lean, Six Sigma), root cause analysis, and process optimization.</div><div>•&nbsp;Ability to interpret and leverage data to identify trends, test hypotheses, and measure outcomes.</div><div>•&nbsp;Strong virtual meeting facilitation skills to drive productive discussions and decision-making.</div><div>•&nbsp;Proficiency in Google Apps and Mac OS for developing tools, reports, and dashboards.</div><div>•&nbsp;Experience in healthcare settings required; knowledge of member experience metrics is a plus.</div><div>•&nbsp;Exceptional organizational and communication skills, with the ability to influence stakeholders and drive cross-functional collaboration.</div><div>•&nbsp;Self-starter with a problem-solving mindset and a proactive approach to identifying and implementing improvements.</div><div>•&nbsp;Ability to adapt quickly in a dynamic, fast-paced environment while managing multiple priorities.</div><div><br></div><div><b>Physical/Cognitive Requirements:</b></div><div>•&nbsp;Capability to remain seated in a stationary position for prolonged periods.</div><div>•&nbsp;Eye-hand coordination and manual dexterity to operate keyboard, computer and other office-related equipment.</div><div>•&nbsp;Capability to work with leadership, employees, and members in an appropriate manner.</div><div><br></div><div><i>The United States new hire base salary target ranges for this full-time position are:</i></div><div><i>Zone A: $81,070.00 - $95,810.00 + equity + benefits</i></div><div><i>Zone B: $89,177.00 - $105,391.00 + equity + benefits</i></div><div><i>Zone C: $97,284.00 - $114,972.00 + equity + benefits</i></div><div><i>Zone D: $105,391.00 - $124,553.00 + equity + benefits</i></div><div><br></div><div><i>This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.</i></div><div><br></div><div><i>Starting base salary for you will depend on several job-related factors, unique to each candidate, which may include education; training; skills; years and depth of experience; certifications and licensure; our needs; internal peer equity; organizational considerations; and understanding of geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and great compensation package based on their roles and locations. Your Recruiter can share your geographic zone upon inquiry.</i></div><div><br></div><div><b>Benefits &amp; Perks:</b></div><div><i>In addition to receiving a great compensation package, the compensation package may include, depending on the role, the following and more:</i></div><div><i>Remote-first culture</i></div><div><i>401(k) savings plan through Fidelity</i></div><div><i>Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)</i></div><div><i>Paid Time Off ("PTO") and Discretionary Time Off (“DTO")</i></div><div><i>12 weeks of 100% Paid Parental leave</i></div><div><i>Family Building &amp; Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies.</i></div><div><i>Work-From-Home reimbursement to support team collaboration home office work</i></div><div><br></div><div><i>Your recruiter will share more about the salary range and benefits package for your role during the hiring process.</i></div>

Quality Improvement Lead

<div>We are seeking a detail-oriented and organized Accounts Payable Associate to join our finance team. You will be responsible for the full-cycle processing of invoices, ensuring all vendors are paid accurately and on time while maintaining meticulous financial records. This role is critical in protecting our cash flow and building strong relationships with our supply chain partners.</div>

Accounts Payable Associate

<div>We're looking for Nurse Care Managers for our Care and Case Management team, who are passionate about caring for members holistically through their healthcare journey and ensuring needs are met with industry-leading interventions. As a telephonic Nurse Care Manager you will report to the Manager, Care and Case Management and will guide members through complex medical and behavioral Health situations, partnering with a diverse clinical team that includes a variety of healthcare professionals, care coordinators, and records specialists, to deliver integrated remote care in a creative way. The Nurse Care Manager should enjoy spending time on the phone, listening to members' needs, answering questions, and serving as an advocate. You will excel at creating cohesive care plans, and have the clinical skills to guide members clinically and navigate available benefits and resources. Nurse Care Managers will support members through complex care management, disease management, and acute case management, ensuring they receive longitudinal care that results in excellent health outcomes.</div><div>#LI-Remote</div>

Nurse Care Manager, Adult

<div><span style="font-size: 10.5pt;">Included Health is seeking a solutions-oriented </span><span style="font-size: 11pt;">Associate General Counsel, Labor, Employment, Medical Staff &amp; Litigation</span><span style="font-size: 10.5pt;"> to join our dynamic legal team. Reporting directly to the Chief Legal Officer, this role is critical to supporting our rapid growth by providing strategic and practical advice on employment-related matters across the organization. In this role you will be responsible for counseling on a broad range of employment issues, including labor, compliance, employee relations, policy development, internal investigations, and employment-related aspects of M&amp;A and organizational scaling. The ideal candidate will have deep expertise in employment law, particularly in fast-paced, highly regulated environments, and a proven track record of effectively partnering with People, Legal, and executive teams to mitigate risk while enabling business objectives.</span></div>

Associate General Counsel, Labor, Employment, Medical Staff & Litigation

<div>
<p style="line-height: 1.2; margin-top: 9pt; margin-bottom: 9pt;"><strong><span style="font-size: 12pt; font-family: Cambria, serif;">About the role:</span></strong></p>
<p style="line-height: 1.2; margin-top: 9pt; margin-bottom: 9pt;"><span style="font-size: 12pt; font-family: Cambria, serif;">The Consultant Strategy &amp; Relations (CSR) Director will play a key role in strengthening Included Health’s relationships with the broker and consulting community and increasing market preference for our solutions.</span></p>
<p style="line-height: 1.2; margin-top: 9pt; margin-bottom: 9pt;"><span style="font-size: 12pt; font-family: Cambria, serif;">This role&nbsp;</span><span style="font-size: 12pt; font-family: Cambria, serif;">will be responsible for developing and expanding relationships with influential consultants across national and regional firms in the territory. The ideal candidate will bring existing relationships and credibility within the consultant ecosystem and be able to leverage those connections to increase awareness and advocacy for Included Health.</span></p>
<p style="line-height: 1.2; margin-top: 9pt; margin-bottom: 9pt;"><span style="font-size: 12pt; font-family: Cambria, serif;">The role partners closely with Sales and Client Success to support pipeline development, active sales opportunities, and strategic renewals, while also serving as a key conduit for consultant insights that help shape our market positioning and improve win rates.</span></p>
<h3 style="line-height: 1.2; margin-top: 10pt; margin-bottom: 0pt;"><span style="color: #000000;"><strong><span style="font-size: 12pt; font-family: Calibri, sans-serif;">Responsibilities:</span></strong></span></h3>
<h3 style="line-height: 1.2; margin-top: 14pt; margin-bottom: 4pt;"><strong><span style="font-size: 12pt; font-family: Cambria, serif;">Consultant Relationship Development</span></strong></h3>
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<p style="line-height: 1.2; margin-top: 12pt; margin-bottom: 0pt;"><span style="font-size: 12pt;">Build and maintain trusted relationships with influential consultants across assigned territories and firms</span></p>
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<p style="line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 12pt;">Proactively expand networks by developing new relationships with senior consultants and industry leaders</span></p>
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<p style="line-height: 1.2; margin-top: 0pt; margin-bottom: 12pt;"><span style="font-size: 12pt;">Serve as a primary relationship manager for consulting partners, including establishing partnership agreements with national consulting firms.</span></p>
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<h3 style="line-height: 1.2; margin-top: 14pt; margin-bottom: 4pt;"><strong><span style="font-size: 12pt; font-family: Cambria, serif;">Pipeline Development &amp; Sales Partnership</span></strong></h3>
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<p style="line-height: 1.2; margin-top: 12pt; margin-bottom: 0pt;"><span style="font-size: 12pt;">Partner with Sales Regional Vice Presidents (RVPs) on coordinated territory strategies that leverage consultant relationships</span></p>
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<p style="line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 12pt;">Identify priority consultants connected to key prospects and facilitate introductions to drive opportunity development</span><span style="font-size: 12pt;"><br></span></p>
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<p style="line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 12pt;">Support active opportunities by providing insights on consultant dynamics, positioning, and messaging that can improve win rate</span></p>
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<p style="line-height: 1.2; margin-top: 0pt; margin-bottom: 12pt;"><span style="font-size: 12pt;">Articulate Included Health’s value proposition and differentiated capabilities with consultant and broker partners</span></p>
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</ul>
<h3 style="line-height: 1.2; margin-top: 14pt; margin-bottom: 4pt;"><strong><span style="font-size: 12pt; font-family: Cambria, serif;">Market Education &amp; Thought Leadership</span></strong></h3>
<ul style="margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;">
<li style="font-size: 12pt; font-family: Cambria, serif;">
<p style="line-height: 1.2; margin-top: 12pt; margin-bottom: 0pt;"><span style="font-size: 12pt;">Educate the consultant community on Included Health’s products, solutions, and strategic vision, including exclusive previews prior to launching new products</span></p>
</li>
<li style="font-size: 12pt; font-family: Cambria, serif;">
<p style="line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 12pt;">Facilitate meetings and engagements with consultants to deepen understanding of Included Health’s offerings, and ultimately strengthen market positioning</span></p>
</li>
<li style="font-size: 12pt; font-family: Cambria, serif;">
<p style="line-height: 1.2; margin-top: 0pt; margin-bottom: 12pt;"><span style="font-size: 12pt;">Partner with Sales and Marketing to deliver targeted messaging and consultant awareness initiatives</span></p>
</li>
</ul>
<h3 style="line-height: 1.2; margin-top: 14pt; margin-bottom: 4pt;"><strong><span style="font-size: 12pt; font-family: Cambria, serif;">Client Success &amp; Renewal Support</span></strong></h3>
<ul style="margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;">
<li style="font-size: 12pt; font-family: Cambria, serif;">
<p style="line-height: 1.2; margin-top: 12pt; margin-bottom: 0pt;"><span style="font-size: 12pt;">Partner with Client Success teams on strategic accounts where consultant relationships are critical to renewals or upsell opportunities</span></p>
</li>
<li style="font-size: 12pt; font-family: Cambria, serif;">
<p style="line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 12pt;">Serve as a strategic advisor on consultant engagement strategies for priority clients</span></p>
</li>
<li style="font-size: 12pt; font-family: Cambria, serif;">
<p style="line-height: 1.2; margin-top: 0pt; margin-bottom: 12pt;"><span style="font-size: 12pt;">Help proactively address consultant concerns and influence outcomes in complex renewals or audits</span></p>
</li>
</ul>
<h3 style="line-height: 1.2; margin-top: 14pt; margin-bottom: 4pt;"><strong><span style="font-size: 12pt; font-family: Cambria, serif;">Market Intelligence &amp; Insights</span></strong></h3>
<ul style="margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;">
<li style="font-size: 12pt; font-family: Cambria, serif;">
<p style="line-height: 1.2; margin-top: 12pt; margin-bottom: 0pt;"><span style="font-size: 12pt;">Monitor consultant perspectives, industry trends, and emerging priorities across broker and consulting firms</span></p>
</li>
<li style="font-size: 12pt; font-family: Cambria, serif;">
<p style="line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 12pt;">Share actionable insights with Sales, Client Success, and cross-functional partners to inform strategy and market positioning</span></p>
</li>
<li style="font-size: 12pt; font-family: Cambria, serif;">
<p style="line-height: 1.2; margin-top: 0pt; margin-bottom: 12pt;"><span style="font-size: 12pt;">Capture and analyze feedback from consultants to inform messaging, product packaging, and future roadmap considerations</span></p>
</li>
</ul>
<h3 style="line-height: 1.2; margin-top: 10pt; margin-bottom: 0pt;"><strong><span style="font-size: 12pt; font-family: Calibri, sans-serif; color: #4f81bd;">Qualifications:</span></strong></h3>
<ul style="margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;">
<li style="font-size: 12pt; font-family: Cambria, serif; margin-left: -6pt; padding-left: 6pt;">
<p style="line-height: 1.2; margin-top: 1.8pt; margin-bottom: 1.8pt;"><span style="font-size: 12pt;">10+ years of client-facing experience in health and benefits</span></p>
</li>
<li style="font-size: 12pt; font-family: Cambria, serif; margin-left: -6pt; padding-left: 6pt;">
<p style="line-height: 1.2; margin-top: 1.8pt; margin-bottom: 1.8pt;"><span style="font-size: 12pt;">Experience at a consulting or brokerage firm</span></p>
</li>
<li style="font-size: 12pt; font-family: Cambria, serif; margin-left: -6pt; padding-left: 6pt;">
<p style="line-height: 1.2; margin-top: 1.8pt; margin-bottom: 1.8pt;"><span style="font-size: 12pt;">Experience and/or interest in consultative sales</span></p>
</li>
<li style="font-size: 12pt; font-family: Cambria, serif; margin-left: -6pt; padding-left: 6pt;">
<p style="line-height: 1.2; margin-top: 1.8pt; margin-bottom: 1.8pt;"><span style="font-size: 12pt;">Experience in a high growth, fast changing environment</span></p>
</li>
<li style="font-size: 12pt; font-family: Cambria, serif; margin-left: -6pt; padding-left: 6pt;">
<p style="line-height: 1.2; margin-top: 1.8pt; margin-bottom: 1.8pt;"><span style="font-size: 12pt;">Strong communication skills, both written and verbal, with the ability to convey complex information and messages to a broad and diverse audience</span></p>
</li>
<li style="font-size: 12pt; font-family: Cambria, serif; margin-left: -6pt; padding-left: 6pt;">
<p style="line-height: 1.2; margin-top: 1.8pt; margin-bottom: 1.8pt;"><span style="font-size: 12pt;">Strong interpersonal skills with the ability to work independently and within a team environment</span></p>
</li>
<li style="font-size: 12pt; font-family: Cambria, serif; margin-left: -6pt; padding-left: 6pt;">
<p style="line-height: 1.2; margin-top: 1.8pt; margin-bottom: 1.8pt;"><span style="font-size: 12pt;">Ability to travel up to 2x per month&nbsp;</span></p>
</li>
<li style="font-size: 12pt; font-family: Cambria, serif; margin-left: -6pt; padding-left: 6pt;">
<p style="line-height: 1.2; margin-top: 1.8pt; margin-bottom: 1.8pt;"><span style="font-size: 12pt;">Bachelors degree required</span></p>
</li>
</ul>
</div>

Consultant Relations Director

<div><span style="font-size: 11pt;">Join our Client Growth Engineering organization as a Staff Software Engineer, where you will play a key role in shaping our product platform architecture and driving growth initiatives. Reporting directly to Director Engineer, Client Growth, you'll not only focus on hands-on coding to prototype and deploy new ideas, but you will also leverage your technical skills and leadership abilities to make a real impact. This role offers you the chance to combine your engineering expertise with a forward-thinking mindset to contribute meaningfully to our growth objectives.</span></div>

Staff Software Engineer, Client Growth Team

<div>The Provider Enrollment Sr. Specialist plays a critical role in ensuring healthcare providers are properly enrolled and credentialed with insurance payers, regulatory bodies, and internal systems to facilitate timely reimbursement and compliance. This position is responsible for overseeing the entire provider enrollment lifecycle—including initial credentialing, recredentialing, and demographic updates—while serving as a subject matter expert for internal teams. The Sr. Specialist will work collaboratively with payer representatives, provider relations, and revenue cycle teams to resolve complex enrollment issues and improve enrollment timelines, contributing to overall revenue integrity and operational efficiency.</div>

Sr. Provider Enrollment Specialist

<div><span style="font-size: 11pt;">Included Health is seeking a </span><b style="font-size: 11pt;">Full Time</b><span style="font-size: 11pt;">&nbsp;</span><b style="font-size: 11pt;">Remote Psychiatrist </b><span style="font-size: 11pt;">to join our team of dedicated mental health clinicians, under the guidance of a Medical Director. Our Psychiatrists are passionate about caring for patients holistically through their healthcare journey and ensuring needs are met with industry-leading interventions.</span></div><div><br></div><div><span style="font-size: 11pt;">You will use video-based visits to diagnose and treat a wide variety of mental, emotional and behavioral disorders. You will provide Psychotropic medication management to assist patients with problems ranging from short-term interpersonal issues to severe, chronic conditions. By using medical and psychiatric data, psychiatrists will aid in the development of treatment plans, monitor the effects of medications, and collaborate with primary care physicians, psychologists, therapists and other healthcare professionals to help patients restore their optimal mental health.</span></div>

Psychiatrist

<div><b>Job Summary:</b></div><div>The Business Development Representative (BDR) generates qualified leads, prospects new business opportunities, and nurtures early-stage relationships with potential clients. You will be the crucial first point of contact for prospective customers, identifying their needs and pain points, and communicating the value proposition of our products/services. The BDR sits at the intersection of Corporate Marketing, Sales and Sales Operations and works to grow demand and revenue growth. In addition to partnering with marketing on inbound and outbound campaign lead generation, the BDR will work with the Sales RVPs to guarantee a smooth hand-off of qualified opportunities. Success for this position is measured by the amount, and importantly, the quality of new meetings set for our Sales team, leading to new opportunities in the pipeline.</div><div><br></div><div><b>Responsibilities:</b></div><div>Inbound Lead Qualification: follow-up on inbound inquiries and high-quality leads from marketing campaigns with the goal of securing an initial discovery meeting with a prospect</div><div>Outbound Lead Generation:<b>&nbsp;</b>Use marketing sequences to implement multi-channel outreach campaigns (email, phone calls, LinkedIn messages, video messages) to engage prospects.</div><div>Prospecting: Identify and research target accounts and contacts using various tools (e.g., CRM, LinkedIn Sales Navigator, industry databases, company websites) independently and in partnership with the RVPs and CSRs as part of broader Account-Based Marketing (ABM) approach.</div><div>Lead Qualification:<b>&nbsp;</b>Use established qualification frameworks (e.g., BANT) to assess lead quality and readiness for sales engagement.</div><div>Schedule &amp; Hand-off:<b>&nbsp;</b>Schedule qualified meetings/demos for Sales RVPs. Provide comprehensive and accurate hand-off notes to RVPs, including prospect background, pain points, and agreed-upon next steps.</div><div>CRM Management: Maintain accurate and up-to-date records of all prospecting activities, communications, and lead status within the CRM system (e.g., Salesforce, HubSpot).</div><div>Other responsibilities as assigned.</div><div><br></div><div><b>Qualifications:</b></div><div>3+ years of experience in a sales or business development role</div><div>Strong preference for healthcare/employee benefits or tech industry experience</div><div>Bachelor's degree in marketing, communications, sales, or business administration</div><div>Proven success working with cross-functional teams on multi-step campaigns</div><div>Experience with and consistent use of CRM and sales prospecting tools (i.e. Salesforce, LinkedIn Sales Navigator, Zoominfo, HubSpot)</div><div>Experience establishing communication and engagement with prospects by email and over the phone</div><div>Experience handling objections and rejection while continuing to scale outreach</div><div>Strong collaboration skills, clear team player, will to win</div><div>Demonstrated success working with a Sales organization</div><div>Detail oriented and appetite for process improvement</div><div>Innovative thinker with solution mindset</div><div>Comfortable in fast-paced, resource-lean environments</div><div><br></div><div><b>Physical/Cognitive Requirements:</b></div><div>Capability to remain seated in a stationary position for prolonged periods.</div><div>Eye-hand coordination and manual dexterity to operate keyboard, computer and other office-related equipment.</div><div>Capability to work with leadership, employees, and members in an appropriate manner.</div><div><br></div><div><i>The United States new hire hourly rate ranges for this full-time position are:</i></div><div><i>Zone A: $29.09 - $34.38 + equity + benefits</i></div><div><i>Zone B: $32.00 - $37.81 + equity + benefits</i></div><div><i>Zone C: $34.90 - $41.25 + equity + benefits</i></div><div><i>Zone D: $37.81 - $44.69 + equity + benefits</i></div><div><br></div><div><i>This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.</i></div><div><br></div><div><i>Starting base salary for you will depend on several job-related factors, unique to each candidate, which may include education; training; skills; years and depth of experience; certifications and licensure; our needs; internal peer equity; organizational considerations; and understanding of geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and great compensation package based on their roles and locations. Your Recruiter can share your geographic zone upon inquiry.</i></div><div><br></div><div><b>Benefits &amp; Perks:</b></div><div><i>In addition to receiving a great compensation package, the compensation package may include, depending on the role, the following and more:</i></div><div><i>Remote-first culture</i></div><div><i>401(k) savings plan through Fidelity</i></div><div><i>Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)</i></div><div><i>Paid Time Off ("PTO") and Discretionary Time Off ("DTO")</i></div><div><i>12 weeks of 100% Paid Parental leave</i></div><div><i>Family Building &amp; Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies.</i></div><div><i>Work-From-Home reimbursement to support team collaboration home office work</i></div><div><br></div><div><i>Your recruiter will share more about the salary range and benefits package for your role during the hiring process.</i></div>

Business Development Representative

<div>As a Manager on our Business Acceleration team, you will drive the long-term growth of our Care Delivery business as both a strategist and a builder. You will help identify new business strategies, applying rigorous, first-principles thinking and analytics to distinguish high-potential opportunities from noise. You will help incubate and pilot these new concepts, measuring their performance to inform whether to pivot, scale, or sunset. You will also support the continuous evolution of our existing Care Delivery service lines, synthesizing industry trends, market feedback, and internal insights to refine our current solutions.</div><div><br></div><div>This role is highly cross-functional, requiring strong partnership across our Product, Sales, Finance, Analytics, and Clinical Operations teams to bring new strategies to life. We are looking for a leader who approaches our most complex challenges with humility, creativity, analytical horsepower, and a bias toward action.</div>

Manager, Business Acceleration - Care Delivery

<div>As the "Air Traffic Controller" of our clinical onboarding and training ecosystem, you will lead the team responsible for the end-to-end readiness of a ~1,500-person clinical workforce. You are an operational architect who moves beyond day-to-day delivery to focus on Governance, Capacity Planning, and Scalability. You will manage a cross-functional team serving as the primary influencer with business stakeholders and cultivate strategic alliances across the organization to turn training from a standalone department into an integrated business partner that anticipates needs and scales in lockstep with company <a rel="noopener noreferrer" class="postings-link" href="http://growth.Your">growth.Your</a> success is measured by one goal: achieving "Speed to Proficiency" through data-driven decisions and high-leverage technology.</div><div>&nbsp;</div><div><b>Key Responsibilities:</b></div>

Manager, Clinical Training & Onboarding

<div>At Included Health, the Senior Administrative Assistant will provide administrative support for the SVP of Clinical Services and key direct reports. We are looking for someone who is forward thinking, takes initiative, and delivers results with poise and professionalism. </div><div><br></div><div>This role is based full time Monday through Friday and would be expected to keep East Coast hours</div>

Senior Administrative Assistant

<div>The Financial Planning &amp; Analysis (FP&amp;A) Business Partner is responsible for forecasting, analysis, and partnership with business operations to outline strategies for cost of revenue. You will oversee the financial models for clinical and member care staffing required for our Navigation service line. </div><div><br></div><div>Reporting to the Finance Director, you will own the financial models through a close partnership with the business, driving efficiencies through our cost structure, while serving as&nbsp; strategic partner with the business leaders.&nbsp;This person will help drive long-term planning, annual planning and monthly forecasting process in partnership with the product line owners. This person must possess excellent financial and business partnership skills to help drive improved product profitability through proactive cost tracking and reporting. You will build financial reporting dashboards and models while assisting with data standardization in financial reporting tools.&nbsp;</div><div><br></div>

FP&A Business Partner

<div><b><u>Job Summary:</u>&nbsp;</b></div><div>&nbsp;</div><div>As our Head of Staffing Strategy &amp; Vendor Management, you will be tasked with ensuring Member Care has the <b>right people, with the right skills, in the right place at the right time</b>—across both internal teams and outsourced partners.</div><div>&nbsp;</div><div>This transformational leader will own the <b>multi‑year staffing strategy</b> for Member Care, including the design and ongoing optimization of our tiered staffing model, skills‑based routing strategy, and the balance between internal and BPO resources. You will directly oversee <b>workforce management and scheduling functions</b> (skilling, staffing, scheduling, and real‑time management) and <b>vendor/BPO operations</b>, ensuring we consistently meet or exceed service level, quality, and margin goals while delivering a top-notch member and employee experience.</div><div>&nbsp;</div><div>Reporting to the <b>Senior Director, Member Care Strategy &amp; Operations</b>, you will partner closely with Member Care Advocacy (our member-facing teams), Staffing Forecasting, Quality, Training, Operations Enablement, Implementation, Finance, and Product/Engineering to turn demand forecasts and staffing assumptions into an executable plan that works in production.</div><div>&nbsp;</div><div>This role is perfect for a skilled leader who is enthusiastic about <b>workforce strategy, contact center operations, and vendor management</b>, and who loves using data, process, and relationships to drive measurable results at scale.</div><div><br></div><div>&nbsp;</div><div><b><u>Responsibilities:</u></b></div><div>&nbsp;</div><div><b><i>Staffing Strategy &amp; Workforce Management</i></b>&nbsp;</div><div>• Own the multi‑year Member Care staffing strategy across channels, roles (e.g., Member Care Advocates, specialty teams, support functions) and staffing type (internal and BPO), ensuring alignment with company growth plans, product roadmap, and client commitments. </div><div>•&nbsp;Translate demand forecasts (provided by the Forecasting Team) into clear capacity and staffing requirements by role, tier, BPO/internal and skill group across standard and surge periods. </div><div>•&nbsp;Lead the workforce management and scheduling function for Member Care, including long‑term capacity planning, short‑term staffing plans, shift and schedule design, skill assignment, and real‑time management responsibilities for both internal and outsourced teams. </div><div>•&nbsp;Design and continuously refine a tiered staffing and skilling model (e.g., role tiers, skill groups, routing rules, cross-skilling) that optimizes for member experience, efficiency, and employee engagement.</div><div>&nbsp;</div><div>•&nbsp;Ensure staffing plans are operationalized via skilling, and scheduling tools and that there is tight feedback between plan and actual performance.</div><div>&nbsp;</div><div>•&nbsp;Establish and maintain clear staffing governance, including how staffing decisions are made, who owns what (Member Care vs. Finance), and how trade‑offs are escalated and resolved. </div><div>•&nbsp;Drive continuous improvement in staffing efficiency, shrink management, adherence, and productive occupancy, while maintaining or improving key experience metrics (e.g., service levels, AHT, MSAT, escalation rate).</div><div>&nbsp;</div><div>&nbsp;</div><div><b><i>Vendor / BPO Strategy &amp; Management</i></b></div><div>&nbsp;</div><div>•&nbsp;Serve as the<b>&nbsp;</b>owner for Member Care Business Process Outsourcing (BPO) strategy, including which scopes of work are internal vs. outsourced, partner selection, and portfolio mix across vendors and geographies. </div><div>•&nbsp;Define and maintain performance standards, SLAs, and KPIs for BPO partners (e.g., service levels, quality, MSAT, AHT, escalation rates, adherence, error rates, unit cost). </div><div>•&nbsp;Oversee the management of BPO relationships. This includes daily and weekly check-ins for operational governance. You will also conduct Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs). These activities help drive accountability and encourage continuous improvement.</div><div>&nbsp;</div><div>•&nbsp;Ensure BPO partners are trained, enabled, and informed at the same standard as internal teams by coordinating with Training, Knowledge, Quality Coaching, and Product/IT.</div><div>&nbsp;</div><div>•&nbsp;Partner with Legal, Procurement, and Finance on contracting, pricing, and commercial terms, ensuring we can meet both performance and margin goals.</div><div>&nbsp;</div><div>•&nbsp;Build and maintain a robust issue and escalation management process with vendors, ensuring clear ownership, timely root cause analyses, and durable corrective actions.</div><div>&nbsp;</div><div>•&nbsp;Proactively identify and mitigate vendor and operational risk, including business continuity planning, diversification of partners, and coverage for surge or outage scenarios.</div><div>&nbsp;</div><div>&nbsp;</div><div><b><i>Operational Performance, Analytics &amp; Tooling</i></b>&nbsp;</div><div>&nbsp;</div><div>•&nbsp;Own a core set of staffing and vendor performance metrics (e.g., service level, AHT, staffing efficiency, occupancy, utilization, adherence, shrink, unit cost, BPO vs. internal mix) and ensure they are rigorously measured, understood, and acted upon.</div><div>&nbsp;</div><div>•&nbsp;Partner with Analytics, and Finance to build and maintain dashboards and reporting that connect demand, capacity, staffing decisions, and outcomes (quality, MSAT, financials).</div><div>&nbsp;</div><div>•&nbsp;Use data to routinely drive refinement of staffing models, routing strategies, and partner allocations; pilot and scale new approaches based on evidence.</div><div>&nbsp;</div><div>•&nbsp;Collaborate with Product, Engineering, and IT on tooling requirements related to IVR, chat routing, WFM platforms, skills management, and reporting, ensuring systems support the complexity of the staffing model.</div><div>&nbsp;</div><div>•&nbsp;Drive a disciplined test‑and‑learn approach to staffing (e.g., pilots on tiering, routing strategies, channel mix, BPO vs. internal allocations) and ensure learnings are documented and institutionalized.</div><div>&nbsp;</div><div>&nbsp;</div><div><b><i>Leadership, People Development &amp; Culture</i></b></div><div>&nbsp;</div><div>•&nbsp;Lead, coach, and develop a high‑performing team that includes ICs and people-managers. </div><div>•&nbsp;Set a clear vision, strategy, and roadmap for the staffing and vendor management function, with defined milestones and success metrics over an 18‑month horizon.</div><div>&nbsp;</div><div>•&nbsp;Foster a culture of partnership, transparency, and shared accountability across all cross‑functional partners. </div><div>•&nbsp;Champion a culture of continuous improvement and experimentation, encouraging the team to identify issues, test solutions, and share learnings.</div><div>&nbsp;</div><div>•&nbsp;Model Included Health’s values and maintain a deep focus on equity, inclusion, and employee experience, ensuring staffing and vendor decisions support a sustainable and engaging work environment.</div><div>&nbsp;</div><div>&nbsp;</div><div><b><i>Cross‑Functional Collaboration</i></b>&nbsp;</div><div>•&nbsp;Partner closely with <b>Staffing Forecasting</b> to align on forecasting assumptions, surge plans, and tooling needed to execute the staffing strategy. </div><div>•&nbsp;Collaborate with <b>Member Care Advocacy</b> and <b>Service Excellence</b> to ensure staffing and vendor decisions reflect member experience goals, escalation themes, and quality insights.</div><div>&nbsp;</div><div>•&nbsp;Work with <b>Operations Enablement and Project Management</b> on the staffing implications of new clients, new products, and major operational changes (e.g., routing redesigns, new service lines).</div><div>&nbsp;</div><div>•&nbsp;Coordinate with <b>Finance</b> on budget planning, margin improvement initiatives, and unit cost tracking tied to staffing and vendor performance.</div><div><br></div><div>•&nbsp;Partner with <b>Client Success and Sales</b> to help explain our staffing and vendor strategy to clients and prospects, as needed, including in RFP responses, client design sessions, and client business reviews.</div><div>&nbsp;</div><div>&nbsp;</div><div><b><u>Qualifications:</u></b></div><div>&nbsp;</div><div><b><i>Experience</i></b></div><div>&nbsp;</div><div>•&nbsp;10+ years of experience in workforce management, contact center operations, or staffing strategy, including at least 5 years in a management role.</div><div>&nbsp;</div><div>•&nbsp;Proven experience leading workforce management and/or vendor operations teams (e.g., WFM, scheduling, real‑time management, BPO/vendor management) in a high‑volume, multi‑channel environment. </div><div>•&nbsp;Proven success in managing BPO or outsourced operations. This includes overseeing performance based on SLAs and KPIs. You will also be in charge of contract and commercial accountability. </div><div>•&nbsp;Experience in a healthcare, health benefits, or highly regulated service environment strongly preferred.</div><div>&nbsp;</div><div>•&nbsp;Track record of using data and analytics to drive staffing, routing, and vendor decisions that improve both experience and financial performance.</div><div>&nbsp;</div><div>&nbsp;</div><div><b><i>Skills</i></b></div><div>&nbsp;</div><div>•&nbsp;Deep knowledge of workforce management. This includes practices and tools such as capacity planning, scheduling optimization, adherence management, real-time monitoring, and skills-based routing.</div><div>&nbsp;</div><div>•&nbsp;Solid vendor management skills, with a history of directing high performance and continuous improvement with outsourced partners.</div><div>&nbsp;</div><div>•&nbsp;Exceptional strategic thinking and systems thinking, with the ability to connect demand forecasts, staffing levers, and operational outcomes. </div><div>•&nbsp;Exemplary people leadership and coaching skills, with a track record of building and empowering high‑performing, cross‑functional teams.</div><div>&nbsp;</div><div>•&nbsp;Advanced analytical and problem‑solving skills; comfortable working with complex datasets and partnering with analytics teams to generate insights and recommendations.</div><div>&nbsp;</div><div>•&nbsp;Robust cross‑functional collaboration and influence skills; able to align diverse stakeholders around a shared staffing strategy.</div><div>&nbsp;</div><div>•&nbsp;Clear, confident verbal and written communication, including experience presenting to senior leadership and (ideally) external clients.</div><div>&nbsp;</div><div>•&nbsp;High comfort with ambiguity and change, with the ability to provide clarity and direction in a dynamic environment.</div><div>&nbsp;</div><div>&nbsp;</div><div><b><i>Education</i></b></div><div>&nbsp;</div><div>•&nbsp;A Bachelor’s degree is required. A degree in Business, Operations Research, Statistics, Industrial Engineering, Healthcare Administration, or a similar field is preferred.</div><div><br></div><div>•&nbsp;Advanced degree (e.g., MBA, MHA, MS in Operations Research or Analytics) is a plus.</div><div>&nbsp;</div><div>&nbsp;</div><div><u><b>Additional Requirements</b></u></div><div>&nbsp;</div><div>•&nbsp;Ability to work in a fast‑paced, dynamic environment with competing priorities and tight timelines.</div><div>&nbsp;</div><div>•&nbsp;Interest for Included Health’s mission to raise the standard of healthcare for everyone.</div><div>&nbsp;</div><div>•&nbsp;Willingness to travel up to 10–20% as needed for key internal meetings, site visits, and vendor/client engagements.</div><div>&nbsp;</div><div><br></div><div><i>The United States new hire base salary target range for this full-time position is:</i></div><div>$149,450.00 - $200,000 <i>+ bonus + equity + benefits</i></div><div><br></div><div><i>Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.</i></div><div><br></div><div><i>Starting base salary for you will depend on several job-related factors, unique to each candidate, which may include education; training; skills; years and depth of experience; certifications and licensure; our needs; internal peer equity; organizational considerations; and understanding of geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and great compensation package based on their roles and locations. Your Recruiter can share your geographic zone upon inquiry.</i></div><div><br></div><div><b>Benefits &amp; Perks:</b></div><div><i>In addition to receiving a great compensation package, the compensation package may include, depending on the role, the following and more:</i></div><div><i>Remote-first culture</i></div><div><i>401(k) savings plan through Fidelity</i></div><div><i>Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)</i></div><div><i>Paid Time Off ("PTO") and Discretionary Time Off (“DTO")</i></div><div><i>12 weeks of 100% Paid Parental leave</i></div><div><i>Family Building &amp; Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies.</i></div><div><i>Work-From-Home reimbursement to support team collaboration home office work</i></div><div><br></div><div><i>Your recruiter will share more about the salary range and benefits package for your role during the hiring process.</i></div><div>&nbsp;</div>

Director, Staffing Operations & Vendor Management

<div>At <b>Included Health</b>, our mission is to deliver top-tier, integrated virtual care and navigation solutions to improve healthcare access for everyone. Reporting to the Ma<span style="font-size: 15px;">About Included Health</span></div><div><br></div><div><span style="font-size: 15px;">Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. Our mission is to raise the standard of healthcare for everyone — breaking down barriers to provide high-quality care for every person in every community. We guide, advocate, and connect our members with personalized, compassionate care across primary, urgent, behavioral, and specialty services. Learn more at&nbsp;</span><a rel="noopener noreferrer" class="postings-link" style="font-size: 15px;" href="http://includedhealth.com">includedhealth.com</a><span style="font-size: 15px;">. </span></div><div><br></div><div><span style="font-size: 15px;">About the Role</span></div><div><span style="font-size: 15px;">At Included Health, we’re passionate about transforming healthcare through innovation and empathy. Reporting directly to the Solutions Engineering Manager, you’ll be instrumental in launching and supporting technical solutions for our clients. You’ll collaborate closely with Client Launch Managers, Product, and Engineering to implement new services, resolve complex issues, and ensure a seamless experience for our customers and members.</span></div><div><br></div><div><span style="font-size: 15px;">If you thrive in a collaborative, fast-paced environment and enjoy solving real-world technical problems that make a difference in people’s lives — we’d love to meet you.</span></div>

Lead Solutions Engineer

<div>The Senior Security Operations Engineer is responsible for designing, implementing, and improving Data Loss Prevention (DLP) protections across Included Health's corporate and cloud environments. You will lead hands-on deployment and tuning of DLP controls, including endpoint, network, and SaaS. You will investigate and respond to potential data exfiltration events. Additionally, you will drive remediation and hardening based on real-world incidents and detections.</div><div><br></div><div>You will own the operational lifecycle of our DLP stack. It involves building and refining policies, partnering with stakeholders to validate business-safe controls, automating response playbooks, and turning signal from alerts and logs into durable security improvements. You will also contribute to adjacent security operations functions, including incident response and vulnerability management, where they intersect with data protection.</div><div><br></div><div>You will play a crucial role within the Security Engineering team, reporting directly to the Senior Manager, Security Engineering. This is a remote role.</div>

Senior Security Operations Engineer

<div><b>Job Summary:</b></div><div><br></div><div>Included Health is looking for a Compensation leader to oversee the strategy, design, and execution of our Compensation programs. This includes developing and driving all aspects of our Compensation, equity-based programs, variable pay, bonuses, and ensuring that our functional Compensation programs support our diverse team.</div><div>&nbsp;</div><div>The successful candidate will have experience building and scaling core and innovative Compensation offerings that differentiate Included Health in the competitive talent market and drive business results.</div><div><br></div><div>&nbsp;</div><div><b>Responsibilities:</b></div><div><br></div><div>•&nbsp;Set the Compensation strategy and philosophy for Included Health and execute that strategy to attract and retain great talent across all functions.</div><div><br></div><div>• Develop, implement and train on our overall Equity strategy, increasing the understanding and attraction of our Equity Program and adapting that Program based on our results and Market conditions.</div><div>&nbsp;</div><div>•&nbsp;Lead all compensation processes including base and variable pay, clinical Compensation plans, merit, annual bonuses, equity, advise on sales compensation design, Board approvals and analysis, etc.</div><div>&nbsp;</div><div>•&nbsp;Lead the preparation and execution across TAO (Talent and Organization) of all Compensation Committee activities and Board updates</div><div>&nbsp;</div><div>•&nbsp;Understand current and emerging market trends to identify potential opportunities and gaps to differentiate Included Health in the industry</div><div>&nbsp;</div><div>•&nbsp;Develop a comprehensive, effective communications strategy to share compensation information with all of Included Health. </div><div><br></div><div>•&nbsp;Manage a high-performing Compensation team including growing and developing a Manager.</div><div>&nbsp;</div><div>•&nbsp;Provide counsel, develop solutions (e.g., manager training for compensation conversations), and educational pieces and programs around compensation</div><div>&nbsp;</div><div>•&nbsp;Provide subject matter expertise and accurately interpret, counsel, communicate, and educate HR Business Partners, managers and executives on pay decisions, policy and guideline interpretations, and job evaluations.</div><div>&nbsp;</div><div>•&nbsp;Make recommendations and provide leadership for internal and external offers to attract and retain highly sought-after talent, including executives.</div><div>&nbsp;</div><div>•&nbsp;Work with the Legal and Finance teams as well as the Executive Compensation Consultant to design, update, and communicate executive compensation plans.</div><div>&nbsp;</div><div>•&nbsp;Partner with the Benefits team, Recruitment, Finance, and Leadership as it relates to compensation and equity, providing thought leadership and insights that shape the Company's Total Rewards strategy.</div><div>&nbsp;</div><div>•&nbsp;Select, implement and maintain the right systems and tools so that Included Health can continue to scale successfully.&nbsp;</div><div><br></div><div>&nbsp;</div><div><b>Qualifications:</b></div><div><br></div><div>•&nbsp;BA/BS and 10+ years in compensation, including 7+ years leading Compensation or Total Rewards teams in competitive talent markets. </div><div><br></div><div>•&nbsp;Public company or Board/Comp Committee experience, including ownership of equity programs that drive attraction, retention, and performance.</div><div><br></div><div>•&nbsp;Broad compensation expertise spanning executive compensation, base pay, equity, variable pay, performance management, job evaluation, and data-driven cost modeling. </div><div><br></div><div>•&nbsp;Proven track record linking compensation strategy to business outcomes, partnering closely with Finance and senior business leaders to execute. </div><div><br></div><div>•&nbsp;Recognized trusted advisor with strong, cross-functional stakeholder relationships; highly consultative, influential, and effective with senior leaders. </div><div><br></div><div>•&nbsp;Advanced quantitative and data storytelling skills (expert in Excel; Workday preferred), able to synthesize complex data into clear, compelling narratives for executives. </div><div><br></div><div>•&nbsp;Comfortable leading through change and ambiguity, building scalable structure and programs while ensuring regulatory and compliance requirements are met. </div><div><br></div><div>•&nbsp;Experience selecting and managing vendors/RFPs in support of compensation and equity programs.</div><div>&nbsp;</div><div>•&nbsp;Ideal candidate has had experience with Clinical Compensation Programs in particular</div><div><br></div><div>&nbsp;</div><div><i>The United States new hire base salary range for this full-time position is: $161,410 - $225,000 + bonus + equity + benefits</i></div><div><br></div><div><i>Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.</i></div><div><br></div><div><i>Starting base salary for you will depend on several job-related factors, unique to each candidate, which may include education; training; skills; years and depth of experience; certifications and licensure; our needs; internal peer equity; organizational considerations; and understanding of geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and great compensation package based on their roles and locations. Your Recruiter can share your geographic zone upon inquiry.</i></div><div><br></div><div><br></div><div><b>Benefits &amp; Perks:</b></div><div><i>In addition to receiving a great compensation package, the compensation package may include, depending on the role, the following and more:</i></div><div><i>Remote-first culture</i></div><div><i>401(k) savings plan through Fidelity</i></div><div><i>Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)</i></div><div><i>Paid Time Off ("PTO") and Discretionary Time Off (“DTO")</i></div><div><i>12 weeks of 100% Paid Parental leave</i></div><div><i>Family Building &amp; Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies.</i></div><div><i>Work-From-Home reimbursement to support team collaboration home office work</i></div><div><br></div><div><i>Your recruiter will share more about the salary range and benefits package for your role during the hiring process.</i></div><div>&nbsp; </div>

Director, Compensation

<div>Senior Analyst I's are responsible for quantifying and communicating Included Health's value to our clients. This position plays a crucial role within the Insights for Business Excellence (IBEX) team, whose mission is to translate data and business context into insights that drive the best decisions and actions for our clients and for our business. IBEX operates within the Finance organization, which has accountability for leading analytics across Included Health. This position reports directly to the Manager, Insight Enablement &amp; Scale, and will partner closely with other analysts focused on scale as well as analysts and actuaries on the IBEX team.</div><div><br></div><div>The Insight Enablement &amp; Scale sub-team focuses on increasing speed to insight and team impact by scaling IBEX work to other IBEX teams and to our partners. We partner closely with our Data and Growth organizations, among others, to deliver dashboards, reporting packages, and ad-hoc analysis to support the retention and growth of our clients as well as the optimization of our business strategy.</div>

Senior Analyst I - Insight Enablement & Scale

<div><span style="font-size: 11pt;">As the Senior Manager of Practice Operations for Virtual Primary Care (VPC) and Virtual Care Support (VCS), you will lead the team that drives optimal performance in VPC and VCS clinical service lines and improves integration toward value-based care delivery models. You are a proactive and dynamic leader with experience driving cross-functional initiatives. Using data insights, you'll manage clinician resources (staffing, scheduling) and our multi-state licensing strategy to meet program Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) and scale operations. Collaborating with Clinical leadership and across Included Health, you'll streamline clinical administrative functions, enhance data-driven decision-making, and optimize staffing and national coverage with clinical teams. You bring strong project management skills to new program launches and clinician initiatives. If you're a mission-driven, data- focused on improving healthcare efficiency, this is your opportunity.</span></div>

Senior Manager, Practice Operations

<div>We're looking for Nurse Care Managers for our Care and Case Management team, who are passionate about caring for members holistically through their healthcare journey and ensuring needs are met with industry-leading interventions. As a telephonic Nurse Care Manager you will report to the Manager, Care and Case Management and will guide members through complex medical and behavioral health situations, partnering with a diverse clinical team that includes a variety of healthcare professionals, care coordinators, and records specialists, to deliver integrated remote care in a creative way.</div><div><br></div><div><b>This role focuses specifically on members with behavioral health and substance abuse or substance abuse disorder needs, requiring experience with complex psychiatric and substance abuse disorders. </b>The Nurse Care Manager should enjoy spending time on the phone, listening to members' needs, answering questions, and serving as an advocate. You will excel at creating cohesive care plans, and have the clinical skills to guide members clinically and navigate available benefits and resources. Nurse Care Managers will support members through complex care management, disease management, and acute case management, ensuring they receive longitudinal care that results in excellent health outcomes.</div><div><br></div><div>#LI-Remote</div>

Behavioral Health / Substance Use Nurse Care Manager, Adult

<div>We’re looking for a Pediatric Behavioral Health Nurse Care Manager to join our Care and Case Management team—someone passionate about supporting children, adolescents, and their families holistically through their healthcare journey with deep focus around behavioral health. This role is ideal for a nurse who brings both clinical expertise and deep compassion to their work, ensuring the unique behavioral health needs of pediatric members are met with innovative, evidence-based interventions.</div><div><br></div><div>The telephonic Nurse Care Manager will support members navigating complex behavioral and medical health challenges. You’ll collaborate with a multidisciplinary team of healthcare professionals, care coordinators, and records specialists to deliver integrated, remote care in a virtual-first environment. The ideal candidate enjoys spending time on the phone with families, listening deeply, answering questions, and advocating for their needs. You should excel in creating and managing care plans, navigating behavioral health resources, and offering clinical guidance that supports both short- and long-term outcomes.</div><div><br></div><div><b>Schedule: Monday-Friday 9am-6pm PST</b></div>

Pediatric Behavioral Health Nurse Care Manager

<div>We're looking for a Newborn/Pediatric Nurse Care Manager for our Care and Case Management team, who is passionate about caring for members holistically through their healthcare journey and ensuring needs are met with industry-leading interventions. The telephonic Nurse Care Manager will guide members through complex Medical and Behavioral Health situations, partnering with a diverse clinical team that includes a variety of healthcare professionals, care coordinators, and records specialists, to deliver integrated remote care in a creative way. The Nurse Care Manager should enjoy spending time on the phone, listening to members' needs, answering questions, and serving as an advocate. You should also excel at creating cohesive care plans, and should have the clinical skills to guide members clinically and navigate available benefits and resources. Nurse Care Managers will support members through complex care management, disease management, and acute case management, ensuring they receive longitudinal care that results in excellent health outcomes.</div><div><br></div><div><b>Schedule: Monday-Friday 9am-6pm PST</b></div>

Pediatric Nurse Care Manager

<div> <p>The Senior Manager of Web Experience and Platform will own the end-to-end health, performance, and evolution of Included Health &amp; Doctor On Demand’s marketing websites as a core growth and conversion channel. This role defines and leads the roadmap across web platform modernization, scalable CMS governance &amp; publishing operations, technical SEO and AI-driven search (AIO), and conversion rate optimization.</p> <p>Success in this role will look like modernizing the site experience, technology stack, and architecture; improving site performance and accessibility; and building systems that democratize web publishing for cross-functional partners.&nbsp;</p> <p>The ideal candidate is a technical, data-driven problem solver with strong business acumen and technical subject matter expertise who can translate business goals into a clear web strategy &amp; roadmap and execute against it in partnership with Marketing, Product, Engineering, Analytics, and Design, to deliver measurable impact.</p> </div>

Senior Manager of Web Experience & Platform

<div><strong>The Role:</strong></div> <div>We are looking for a Senior Mobile Engineer to join our growing team to help build the mobile experience in a fast, accessible, and intuitive way. You will meaningfully contribute to the implementation and launch of our mobile applications. You will closely partner with our Product and Design teams on application design, user experience, developer workflows, deployment strategies, and testing of the native mobile applications.</div>

Senior Software Engineer, Mobile

<p>The Senior Manager, Consultant Strategy &amp; Relations (CSR) will play a key role in strengthening Included Health’s relationships with the broker and consulting community and increasing market preference for our solutions.</p> <p>This role is focused on the Central / Midwest region and will be responsible for developing and expanding relationships with influential consultants across national and regional firms in the territory. The ideal candidate will bring existing relationships and credibility within the consultant ecosystem and be able to leverage those connections to increase awareness and advocacy for Included Health.</p> <p>The role partners closely with Sales and Client Success to support pipeline development, active sales opportunities, and strategic renewals, while also serving as a key conduit for consultant insights that help shape our market positioning and improve win rates.</p> <div>&nbsp;</div>

Sr. Consultant Relations Manager

<div><span style="font-size: 11pt;">Included Health is seeking a </span><strong style="font-size: 11pt;">Full Time</strong><span style="font-size: 11pt;">&nbsp;</span><strong style="font-size: 11pt;">Remote Psychiatrist </strong><span style="font-size: 11pt;">to join our team of dedicated mental health clinicians, under the guidance of a Medical Director. Our Psychiatrists are passionate about caring for patients holistically through their healthcare journey and ensuring needs are met with industry-leading interventions.</span></div> <div>&nbsp;</div> <div><span style="font-size: 11pt;">You will use video-based visits to diagnose and treat a wide variety of mental, emotional and behavioral disorders. You will provide Psychotropic medication management to assist patients with problems ranging from short-term interpersonal issues to severe, chronic conditions. By using medical and psychiatric data, psychiatrists will aid in the development of treatment plans, monitor the effects of medications, and collaborate with primary care physicians, psychologists, therapists and other healthcare professionals to help patients restore their optimal mental health.</span></div>

<div> <p>At Included Health, you will become part of the health care solution by sharing our passion for saving lives through better health care quality and raising the standard of healthcare for everyone. We are seeking highly motivated clinicians who thrive in a fast paced environment, lead with empathy, and who are passionate about raising the standard of healthcare for everyone.&nbsp;</p> <p>As we continue to scale our operations, we recognize the need for a visionary leader to drive operational excellence, enhance team performance, and orchestrate process improvements across our diverse services. To support our expansion and maintain our high standards, we are seeking a highly motivated and experienced Director to join our leadership team.</p> <p>The Director of Primary Care will play a pivotal role in shaping our operational landscape and driving the overall success of our Primary Care Services. Reporting directly to the VP of Virtual Care, this strategic and operational leadership position will oversee a multidisciplinary team of clinical leaders and clinicians to help achieve service line and company goals. The Director will be a key influencer in shaping the future of our services, optimizing processes, and fostering a culture of accountability, efficiency, and continuous improvement.</p> </div>

Medical Director, Virtual Primary Care

<div><span style="font-size: 11pt;">Included Health is seeking a <strong>100% </strong></span><strong style="font-size: 11pt;">Remote Psychiatrist </strong><span style="font-size: 11pt;">to join our team of dedicated mental health clinicians, under the guidance of a Medical Director. </span><strong style="font-size: 11pt;">This is a 1099 Independent Contractor position.</strong><span style="font-size: 11pt;"> This role offers the opportunity to help redefine healthcare by providing compassionate, high-quality virtual care to patients across their healthcare journey.&nbsp;</span></div> <div>&nbsp;</div> <div><span style="font-size: 11pt;">You will use video-based visits to diagnose and treat a wide variety of mental, emotional and behavioral disorders. You will provide Psychotropic medication management to assist patients with problems ranging from short-term interpersonal issues to severe, chronic conditions. By using medical and psychiatric data, psychiatrists will aid in the development of treatment plans, monitor the effects of medications, and collaborate with primary care physicians, psychologists, therapists and other healthcare professionals to help patients restore their optimal mental health.</span></div>

<div>Reporting to Director Engineering, Care Platform, you will leverage your extensive experience in building complex web applications to shape the future of our Care Platform. You will not only guide a team of engineers but also create platforms that prioritize functionality and speed, all while keeping user experience at the forefront. If you enjoy working in a dynamic environment and have a knack for refining both architecture and user journeys, we want to hear from you.</div>

Staff Frontend Engineer, Care Platform

<div>Included Health (formerly Doctor on Demand + Grand Rounds Health) is seeking a <strong>100% Remote Mental Health Therapist</strong> licensed in <strong>Tennessee </strong>to join our team of dedicated mental health clinicians, under the guidance of a Behavioral Health Supervisor. This 1099 Contractor role offers the opportunity to help redefine healthcare by providing compassionate, high-quality virtual care to patients across their healthcare journey. As a Behavioral Health Clinician, you will deliver individual therapy sessions through our cutting-edge telehealth platform, focusing solely on patient care and documentation. Our Clinical Operations team manages billing, scheduling, and onboarding, allowing you to dedicate your time to your clients. You'll have ongoing access to a supportive clinical <a rel="noopener noreferrer" href="http://team.Responsibilities" class="postings-link">team.</a></div> <div>&nbsp;</div> <div><a rel="noopener noreferrer" href="http://team.Responsibilities" class="postings-link"><strong>Responsibilities</strong></a><strong>: </strong>Perform virtual remote counseling, psychotherapy, comprehensive mental health evaluations, compile patient medical data, including health history and mental status examination findings.</div> <div>Determine and implement behavioral health treatment plans, evaluate results of mental health assessments, and provide evidence-based therapeutic support to patients.</div> <div>Conduct monthly chart reviews as part of our peer review QA process, as assigned.</div>

<div>Included Health (formerly Doctor on Demand + Grand Rounds Health) is seeking a <strong>100% Remote Mental Health Therapist</strong> licensed in <strong>Ohio </strong>to join our team of dedicated mental health clinicians, under the guidance of a Behavioral Health Supervisor. This 1099 Contractor role offers the opportunity to help redefine healthcare by providing compassionate, high-quality virtual care to patients across their healthcare journey. As a Behavioral Health Clinician, you will deliver individual therapy sessions through our cutting-edge telehealth platform, focusing solely on patient care and documentation. Our Clinical Operations team manages billing, scheduling, and onboarding, allowing you to dedicate your time to your clients. You'll have ongoing access to a supportive clinical <a rel="noopener noreferrer" href="http://team.Responsibilities" class="postings-link">team.</a></div> <div>&nbsp;</div> <div><a rel="noopener noreferrer" href="http://team.Responsibilities" class="postings-link"><strong>Responsibilities</strong></a><strong>: </strong>Perform virtual remote counseling, psychotherapy, comprehensive mental health evaluations, compile patient medical data, including health history and mental status examination findings.</div> <div>Determine and implement behavioral health treatment plans, evaluate results of mental health assessments, and provide evidence-based therapeutic support to patients.</div> <div>Conduct monthly chart reviews as part of our peer review QA process, as assigned.</div>

<div>Included Health (formerly Doctor on Demand + Grand Rounds Health) is seeking a <strong>100% Remote Mental Health Therapist</strong> licensed in <strong>North Carolina&nbsp;</strong>to join our team of dedicated mental health clinicians, under the guidance of a Behavioral Health Supervisor. This 1099 Contractor role offers the opportunity to help redefine healthcare by providing compassionate, high-quality virtual care to patients across their healthcare journey. As a Behavioral Health Clinician, you will deliver individual therapy sessions through our cutting-edge telehealth platform, focusing solely on patient care and documentation. Our Clinical Operations team manages billing, scheduling, and onboarding, allowing you to dedicate your time to your clients. You'll have ongoing access to a supportive clinical <a rel="noopener noreferrer" href="http://team.Responsibilities" class="postings-link">team.</a></div> <div>&nbsp;</div> <div><a rel="noopener noreferrer" href="http://team.Responsibilities" class="postings-link"><strong>Responsibilities</strong></a><strong>: </strong>Perform virtual remote counseling, psychotherapy, comprehensive mental health evaluations, compile patient medical data, including health history and mental status examination findings.</div> <div>Determine and implement behavioral health treatment plans, evaluate results of mental health assessments, and provide evidence-based therapeutic support to patients.</div> <div>Conduct monthly chart reviews as part of our peer review QA process, as assigned.</div>

<div>Included Health (formerly Doctor on Demand + Grand Rounds Health) is seeking a <strong>100% Remote Mental Health Therapist</strong> licensed in <strong>Texas </strong>to join our team of dedicated mental health clinicians, under the guidance of a Behavioral Health Supervisor. This 1099 Contractor role offers the opportunity to help redefine healthcare by providing compassionate, high-quality virtual care to patients across their healthcare journey. As a Behavioral Health Clinician, you will deliver individual therapy sessions through our cutting-edge telehealth platform, focusing solely on patient care and documentation. Our Clinical Operations team manages billing, scheduling, and onboarding, allowing you to dedicate your time to your clients. You'll have ongoing access to a supportive clinical <a rel="noopener noreferrer" href="http://team.Responsibilities" class="postings-link">team.</a></div> <div>&nbsp;</div> <div><a rel="noopener noreferrer" href="http://team.Responsibilities" class="postings-link"><strong>Responsibilities</strong></a><strong>: </strong>Perform virtual remote counseling, psychotherapy, comprehensive mental health evaluations, compile patient medical data, including health history and mental status examination findings.</div> <div>Determine and implement behavioral health treatment plans, evaluate results of mental health assessments, and provide evidence-based therapeutic support to patients.</div> <div>Conduct monthly chart reviews as part of our peer review QA process, as assigned.</div>

<div>Included Health (formerly Doctor on Demand + Grand Rounds Health) is seeking a <strong>100% Remote Mental Health Therapist licensed in California </strong>to join our team of dedicated mental health clinicians, under the guidance of a Behavioral Health Supervisor. This is a full time, W2 position with benefits. 30 hours a week is the minimum requirement. You will offer the opportunity to help redefine healthcare by providing compassionate, high-quality virtual care to patients across their healthcare journey. As a Behavioral Health Clinician, you will deliver individual therapy sessions through our cutting-edge telehealth platform, focusing solely on patient care and documentation. Our Clinical Operations team manages billing, scheduling, and onboarding, allowing you to dedicate your time to your clients. You'll have ongoing access to a supportive clinical team.</div> <div>&nbsp;</div> <div><strong>Responsibilities:</strong></div> <div>Perform virtual remote counseling, psychotherapy, comprehensive mental health evaluations, compile patient medical data, including health history and mental status examination findings.</div> <div>Develop and implement behavioral health treatment plans, evaluate results of mental health assessments, and provide evidence-based therapeutic support to patients. Conduct monthly chart reviews as part of our peer QA process, as assigned.</div>

<div>Included Health (formerly Doctor on Demand + Grand Rounds Health) is seeking a <strong>100% Remote Mental Health Therapist</strong> licensed in <strong>Illinois </strong>to join our team of dedicated mental health clinicians, under the guidance of a Behavioral Health Supervisor. This 1099 Contractor role offers the opportunity to help redefine healthcare by providing compassionate, high-quality virtual care to patients across their healthcare journey. As a Behavioral Health Clinician, you will deliver individual therapy sessions through our cutting-edge telehealth platform, focusing solely on patient care and documentation. Our Clinical Operations team manages billing, scheduling, and onboarding, allowing you to dedicate your time to your clients. You'll have ongoing access to a supportive clinical <a rel="noopener noreferrer" href="http://team.Responsibilities" class="postings-link">team.</a></div> <div>&nbsp;</div> <div><a rel="noopener noreferrer" href="http://team.Responsibilities" class="postings-link"><strong>Responsibilities</strong></a><strong>: </strong>Perform virtual remote counseling, psychotherapy, comprehensive mental health evaluations, compile patient medical data, including health history and mental status examination findings.</div> <div>Determine and implement behavioral health treatment plans, evaluate results of mental health assessments, and provide evidence-based therapeutic support to patients.</div> <div>Conduct monthly chart reviews as part of our peer review QA process, as assigned.</div>

<div>Included Health (formerly Doctor on Demand + Grand Rounds Health) is seeking a <strong>100% Remote Mental Health Therapist</strong> licensed in <strong>Arizona&nbsp;</strong>to join our team of dedicated mental health clinicians, under the guidance of a Behavioral Health Supervisor. This 1099 Contractor role offers the opportunity to help redefine healthcare by providing compassionate, high-quality virtual care to patients across their healthcare journey. As a Behavioral Health Clinician, you will deliver individual therapy sessions through our cutting-edge telehealth platform, focusing solely on patient care and documentation. Our Clinical Operations team manages billing, scheduling, and onboarding, allowing you to dedicate your time to your clients. You'll have ongoing access to a supportive clinical <a rel="noopener noreferrer" href="http://team.Responsibilities" class="postings-link">team.</a></div> <div>&nbsp;</div> <div><a rel="noopener noreferrer" href="http://team.Responsibilities" class="postings-link"><strong>Responsibilities</strong></a><strong>: </strong>Perform virtual remote counseling, psychotherapy, comprehensive mental health evaluations, compile patient medical data, including health history and mental status examination findings.</div> <div>Determine and implement behavioral health treatment plans, evaluate results of mental health assessments, and provide evidence-based therapeutic support to patients.</div> <div>Conduct monthly chart reviews as part of our peer review QA process, as assigned.</div>

<div>Included Health (formerly Doctor on Demand + Grand Rounds Health) is seeking a <strong>100% Remote Mental Health Therapist</strong> licensed in <strong>Minnesota&nbsp;</strong>to join our team of dedicated mental health clinicians, under the guidance of a Behavioral Health Supervisor. This 1099 Contractor role offers the opportunity to help redefine healthcare by providing compassionate, high-quality virtual care to patients across their healthcare journey. As a Behavioral Health Clinician, you will deliver individual therapy sessions through our cutting-edge telehealth platform, focusing solely on patient care and documentation. Our Clinical Operations team manages billing, scheduling, and onboarding, allowing you to dedicate your time to your clients. You'll have ongoing access to a supportive clinical <a rel="noopener noreferrer" href="http://team.Responsibilities" class="postings-link">team.</a></div> <div>&nbsp;</div> <div><a rel="noopener noreferrer" href="http://team.Responsibilities" class="postings-link"><strong>Responsibilities</strong></a><strong>: </strong>Perform virtual remote counseling, psychotherapy, comprehensive mental health evaluations, compile patient medical data, including health history and mental status examination findings.</div> <div>Determine and implement behavioral health treatment plans, evaluate results of mental health assessments, and provide evidence-based therapeutic support to patients.</div> <div>Conduct monthly chart reviews as part of our peer review QA process, as assigned.</div>

<div>Included Health (formerly Doctor on Demand + Grand Rounds Health) is seeking a <strong>100% Remote Mental Health Therapist</strong> licensed in <strong>Oregon</strong> to join our team of dedicated mental health clinicians, under the guidance of a Behavioral Health Supervisor. This 1099 Contractor role offers the opportunity to help redefine healthcare by providing compassionate, high-quality virtual care to patients across their healthcare journey. As a Behavioral Health Clinician, you will deliver individual therapy sessions through our cutting-edge telehealth platform, focusing solely on patient care and documentation. Our Clinical Operations team manages billing, scheduling, and onboarding, allowing you to dedicate your time to your clients. You'll have ongoing access to a supportive clinical&nbsp;<a rel="noopener noreferrer" href="http://team.Responsibilities" class="postings-link">team.</a></div> <div>&nbsp;</div> <div><a rel="noopener noreferrer" href="http://team.Responsibilities" class="postings-link"><strong>Responsibilities</strong></a><strong>: </strong>Perform virtual remote counseling, psychotherapy, comprehensive mental health evaluations, compile patient medical data, including health history and mental status examination findings.</div> <div>Determine and implement behavioral health treatment plans, evaluate results of mental health assessments, and provide evidence-based therapeutic support to patients.</div> <div>Conduct monthly chart reviews as part of our peer review QA process, as assigned.</div>

<div>Included Health (formerly Doctor on Demand + Grand Rounds Health) is seeking a <strong>100% Remote Mental Health Therapist</strong> licensed in <strong>Washington</strong><strong>&nbsp;</strong>to join our team of dedicated mental health clinicians, under the guidance of a Behavioral Health Supervisor. This 1099 Contractor role offers the opportunity to help redefine healthcare by providing compassionate, high-quality virtual care to patients across their healthcare journey. As a Behavioral Health Clinician, you will deliver individual therapy sessions through our cutting-edge telehealth platform, focusing solely on patient care and documentation. Our Clinical Operations team manages billing, scheduling, and onboarding, allowing you to dedicate your time to your clients. You'll have ongoing access to a supportive clinical <a rel="noopener noreferrer" href="http://team.Responsibilities" class="postings-link">team.</a></div> <div>&nbsp;</div> <div><a rel="noopener noreferrer" href="http://team.Responsibilities" class="postings-link"><strong>Responsibilities</strong></a><strong>: </strong>Perform virtual remote counseling, psychotherapy, comprehensive mental health evaluations, compile patient medical data, including health history and mental status examination findings.</div> <div>Determine and implement behavioral health treatment plans, evaluate results of mental health assessments, and provide evidence-based therapeutic support to patients.</div> <div>Conduct monthly chart reviews as part of our peer review QA process, as assigned.</div>

<div>Included Health (formerly Doctor on Demand + Grand Rounds Health) is seeking a <strong>100% Remote Mental Health Therapist licensed in Pennsylvania </strong>to join our team of dedicated mental health clinicians, under the guidance of a Behavioral Health Supervisor. You will offer the opportunity to help redefine healthcare by providing compassionate, high-quality virtual care to patients across their healthcare journey. As a Behavioral Health Clinician, you will deliver individual therapy sessions through our cutting-edge telehealth platform, focusing solely on patient care and documentation. Our Clinical Operations team manages billing, scheduling, and onboarding, allowing you to dedicate your time to your clients. You'll have ongoing access to a supportive clinical team.</div> <div>&nbsp;</div> <div><strong>Responsibilities:</strong></div> <div>Perform virtual remote counseling, psychotherapy, comprehensive mental health evaluations, compile patient medical data, including health history and mental status examination findings</div> <div>Develop and implement behavioral health treatment plans, evaluate results of mental health assessments, and provide evidence-based therapeutic support to patients.</div> <div><span style="font-size: 11pt;">Will Conduct monthly chart reviews as part of our peer review QA process, as assigned.&nbsp;</span></div>

<div>Included Health (formerly Doctor on Demand + Grand Rounds Health) is seeking a <strong>100% Remote Mental Health Therapist licensed in Massachusetts </strong>to join our team of dedicated mental health clinicians, under the guidance of a Behavioral Health Supervisor. You will offer the opportunity to help redefine healthcare by providing compassionate, high-quality virtual care to patients across their healthcare journey. As a Behavioral Health Clinician, you will deliver individual therapy sessions through our cutting-edge tele health platform, focusing solely on patient care and documentation. Our Clinical Operations team manages billing, scheduling, and onboarding, allowing you to dedicate your time to your clients. You'll have ongoing access to a supportive clinical team.</div> <div>&nbsp;</div> <div><strong>Responsibilities:</strong></div> <div>Perform virtual remote counseling, psychotherapy, comprehensive mental health evaluations, compile patient medical data, including health history and mental status examination findings</div> <div>Develop and implement behavioral health treatment plans, evaluate results of mental health assessments, and provide evidence-based therapeutic support to patients.</div> <div><span style="font-size: 11pt;">Will Conduct monthly chart reviews as part of our peer review QA process, as assigned.&nbsp;</span></div>

<div>Included Health (formerly Doctor on Demand + Grand Rounds Health) is seeking a <strong>100% Remote Mental Health Therapist licensed in New York </strong>to join our team of dedicated mental health clinicians, under the guidance of a Behavioral Health Supervisor. You will offer the opportunity to help redefine healthcare by providing compassionate, high-quality virtual care to patients across their healthcare journey. As a Behavioral Health Clinician, you will deliver individual therapy sessions through our cutting-edge telehealth platform, focusing solely on patient care and documentation. Our Clinical Operations team manages billing, scheduling, and onboarding, allowing you to dedicate your time to your clients. You'll have ongoing access to a supportive clinical team.</div> <div>&nbsp;</div> <div><strong>Responsibilities:</strong></div> <div>Perform virtual remote counseling, psychotherapy, comprehensive mental health evaluations, compile patient medical data, including health history and mental status examination findings</div> <div>Develop and implement behavioral health treatment plans, evaluate results of mental health assessments, and provide evidence-based therapeutic support to patients.</div> <div><span style="font-size: 11pt;">Will Conduct monthly chart reviews as part of our peer review QA process, as assigned.&nbsp;</span></div>

<div>Included Health (formerly Doctor on Demand + Grand Rounds Health) is seeking a <strong>100% Remote Mental Health Therapist</strong> licensed in <strong>New York&nbsp;</strong>to join our team of dedicated mental health clinicians, under the guidance of a Behavioral Health Supervisor. This 1099 Contractor role offers the opportunity to help redefine healthcare by providing compassionate, high-quality virtual care to patients across their healthcare journey. As a Behavioral Health Clinician, you will deliver individual therapy sessions through our cutting-edge telehealth platform, focusing solely on patient care and documentation. Our Clinical Operations team manages billing, scheduling, and onboarding, allowing you to dedicate your time to your clients. You'll have ongoing access to a supportive clinical <a rel="noopener noreferrer" href="http://team.Responsibilities" class="postings-link">team.</a></div> <div>&nbsp;</div> <div><a rel="noopener noreferrer" href="http://team.Responsibilities" class="postings-link"><strong>Responsibilities</strong></a><strong>: </strong>Perform virtual remote counseling, psychotherapy, comprehensive mental health evaluations, compile patient medical data, including health history and mental status examination findings.</div> <div>Determine and implement behavioral health treatment plans, evaluate results of mental health assessments, and provide evidence-based therapeutic support to patients.</div> <div>Conduct monthly chart reviews as part of our peer review QA process, as assigned.</div>

<div>Included Health (formerly Doctor on Demand + Grand Rounds Health) is seeking a <strong>100% Remote Mental Health Therapist</strong> licensed in <strong>Pennsylvania</strong><strong>&nbsp;</strong>to join our team of dedicated mental health clinicians, under the guidance of a Behavioral Health Supervisor. This 1099 Contractor role offers the opportunity to help redefine healthcare by providing compassionate, high-quality virtual care to patients across their healthcare journey. As a Behavioral Health Clinician, you will deliver individual therapy sessions through our cutting-edge telehealth platform, focusing solely on patient care and documentation. Our Clinical Operations team manages billing, scheduling, and onboarding, allowing you to dedicate your time to your clients. You'll have ongoing access to a supportive clinical <a rel="noopener noreferrer" href="http://team.Responsibilities" class="postings-link">team.</a></div> <div>&nbsp;</div> <div><a rel="noopener noreferrer" href="http://team.Responsibilities" class="postings-link"><strong>Responsibilities</strong></a><strong>: </strong>Perform virtual remote counseling, psychotherapy, comprehensive mental health evaluations, compile patient medical data, including health history and mental status examination findings.</div> <div>Determine and implement behavioral health treatment plans, evaluate results of mental health assessments, and provide evidence-based therapeutic support to patients.</div> <div>Conduct monthly chart reviews as part of our peer review QA process, as assigned.</div>

<div>Included Health (formerly Doctor on Demand + Grand Rounds Health) is seeking a <strong>100% Remote Mental Health Therapist</strong> licensed in<strong> Massachusetts </strong>to join our team of dedicated mental health clinicians, under the guidance of a Behavioral Health Supervisor. This 1099 Contractor role offers the opportunity to help redefine healthcare by providing compassionate, high-quality virtual care to patients across their healthcare journey. As a Behavioral Health Clinician, you will deliver individual therapy sessions through our cutting-edge telehealth platform, focusing solely on patient care and documentation. Our Clinical Operations team manages billing, scheduling, and onboarding, allowing you to dedicate your time to your clients. You'll have ongoing access to a supportive clinical <a rel="noopener noreferrer" href="http://team.Responsibilities" class="postings-link">team.</a></div> <div>&nbsp;</div> <div><a rel="noopener noreferrer" href="http://team.Responsibilities" class="postings-link"><strong>Responsibilities</strong></a><strong>: </strong>Perform virtual remote counseling, psychotherapy, comprehensive mental health evaluations, compile patient medical data, including health history and mental status examination findings.</div> <div>Determine and implement behavioral health treatment plans, evaluate results of mental health assessments, and provide evidence-based therapeutic support to patients.</div> <div>Conduct monthly chart reviews as part of our peer review QA process, as assigned.</div>

<div>Included Health (formerly Doctor on Demand + Grand Rounds Health) is seeking a <strong>100% Remote Mental Health Therapist</strong> licensed in <strong>Virginia&nbsp;</strong>to join our team of dedicated mental health clinicians, under the guidance of a Behavioral Health Supervisor. This 1099 Contractor role offers the opportunity to help redefine healthcare by providing compassionate, high-quality virtual care to patients across their healthcare journey. As a Behavioral Health Clinician, you will deliver individual therapy sessions through our cutting-edge telehealth platform, focusing solely on patient care and documentation. Our Clinical Operations team manages billing, scheduling, and onboarding, allowing you to dedicate your time to your clients. You'll have ongoing access to a supportive clinical <a rel="noopener noreferrer" href="http://team.Responsibilities" class="postings-link">team.</a></div> <div>&nbsp;</div> <div><a rel="noopener noreferrer" href="http://team.Responsibilities" class="postings-link"><strong>Responsibilities</strong></a><strong>: </strong>Perform virtual remote counseling, psychotherapy, comprehensive mental health evaluations, compile patient medical data, including health history and mental status examination findings.</div> <div>Determine and implement behavioral health treatment plans, evaluate results of mental health assessments, and provide evidence-based therapeutic support to patients.</div> <div>Conduct monthly chart reviews as part of our peer review QA process, as assigned.</div>

<div>Included Health (formerly Doctor on Demand + Grand Rounds Health) is seeking a <strong>100% Remote Mental Health Therapist</strong> licensed in<strong> Georgia&nbsp;</strong>to join our team of dedicated mental health clinicians, under the guidance of a Behavioral Health Supervisor. This 1099 Contractor role offers the opportunity to help redefine healthcare by providing compassionate, high-quality virtual care to patients across their healthcare journey. As a Behavioral Health Clinician, you will deliver individual therapy sessions through our cutting-edge telehealth platform, focusing solely on patient care and documentation. Our Clinical Operations team manages billing, scheduling, and onboarding, allowing you to dedicate your time to your clients. You'll have ongoing access to a supportive clinical <a rel="noopener noreferrer" href="http://team.Responsibilities" class="postings-link">team.</a></div> <div>&nbsp;</div> <div><a rel="noopener noreferrer" href="http://team.Responsibilities" class="postings-link"><strong>Responsibilities</strong></a><strong>: </strong>Perform virtual remote counseling, psychotherapy, comprehensive mental health evaluations, compile patient medical data, including health history and mental status examination findings.</div> <div>Determine and implement behavioral health treatment plans, evaluate results of mental health assessments, and provide evidence-based therapeutic support to patients.</div> <div>Conduct monthly chart reviews as part of our peer review QA process, as assigned.</div>

<div>We're looking for Nurse Care Managers for our Care and Case Management team, who are passionate about caring for members holistically through their healthcare journey and ensuring needs are met with industry-leading interventions. As a telephonic Nurse Care Manager you will report to the Manager, Care and Case Management and will guide members through complex medical and behavioral Health situations, partnering with a diverse clinical team that includes a variety of healthcare professionals, care coordinators, and records specialists, to deliver integrated remote care in a creative way. The Nurse Care Manager should enjoy spending time on the phone, listening to members' needs, answering questions, and serving as an advocate. You will excel at creating cohesive care plans, and have the clinical skills to guide members clinically and navigate available benefits and resources. Nurse Care Managers will support members through complex care management, disease management, and acute case management, ensuring they receive longitudinal care that results in excellent health outcomes.</div> <div>#LI-Remote</div>

<div> <p>The Sr. Manager, FP&amp;A will play an important role in the finance team, reporting to the Senior Director of Finance. In this high-visibility position, you will collaborate with Care Delivery business and clinical leaders to develop business strategies and provide the leadership team with detailed financial insights.<br><br>You will manage one finance professional and lead the forecasting, analysis, management commentary, and strategic planning for the virtual visit function of Included Health. Being a working manager while coaching the team will be critical for evolving the team and development of the staff. You will need to be a thought leader, challenging existing processes and assumptions to generate new ideas and process improvements.</p> </div>

Sr. Manager, FP&A - Care Delivery

<div> <p data-pm-slice="1 1 []">Included Health is seeking a Manager, Technology Portfolio and Operations to build and lead our Vendor and SaaS Ops function within Tech Services. You will own the SaaS portfolio and renewals across Digital Workplace, ERP Technology, CRM Technology, and Clinical Applications, driving better value from our vendors, reducing waste and providing clean inputs into Procurement and Business Operations.</p> <p>This is a high-visibility role reporting directly to the VP of Technology Services, with a mandate to turn data into decisions, and decisions into measurable savings and portfolio health improvements. This is a remote role.</p> </div>

Manager, Technology Portfolio and Operations

<div> <p>As a <strong>Staff Product Designer</strong>, you will operate as a strategic leader and force-multiplier focused on designing the next generation of internal systems that power our personalized, all-in-one care model.</p> <p>This is a high-autonomy role where you will be responsible for defining the <strong>long-term vision and strategy</strong> for the tools used by our Member Care Advocates and clinical leadership. Your work will directly enable clinicians and care teams to rapidly define, test, and optimize workflows, leading to measurable improvements in <strong>patient outcomes, care quality, and organizational scale.</strong></p> <p>You will work at the intersection of complex clinical logic, human-centered workflow design, and data-driven experimentation. You’ll be expected to champion a bold vision, simplify highly ambiguous problems, and actively influence the product roadmap across multiple teams, advocating for design excellence at all levels, including executive leadership.</p> </div>

Staff Product Designer, Care & Clinical Workflows

<div> <p data-pm-slice="1 1 []">At Included Health, we’re passionate about transforming healthcare through innovation and empathy. As a <strong>Sr. Lead Solutions Engineer</strong>, you will act as a foundational pillar of our technical delivery team. Reporting directly to the Solutions Engineering Manager, you will not only lead the implementation of our most complex, strategic accounts but also serve as a "go-to" expert and mentor for the broader team.</p> <p>You will drive major team projects, influence our technical roadmap, and navigate high-stakes ambiguity to ensure our largest customers have a world-class experience. If you are a technical leader who thrives on solving systemic challenges and elevating the performance of your peers, we’d love to meet you.</p> </div>

Sr. Lead Solutions Engineer

<div>At Included Health, our mission is to raise the standard of healthcare for everyone. As a Member Care Advocate (MCA), you will embody this mission and act as a trusted guide to our members. You will help members navigate the complexities of their healthcare benefits and play a critical role in simplifying their healthcare journey. MCAs do this by handling a high-volume of interactions with members, helping them on their healthcare journey from start to finish. This role reports directly to the Member Advocacy team leadership and is an individual contributor position.</div> <div>&nbsp;</div> <div><em>This is a remote position and</em><strong><em> requires a secure, distraction-free home office.</em></strong></div> <div>&nbsp;</div> <div><em>New MCA hires start their role in an 8-week paid training period </em><em style="font-size: 11pt;">with a strict schedule of </em><em>10 a.m. - 7 p.m. EST, Monday - Friday. </em><em style="font-size: 11pt;">Upon completion of the 8-week training period, employees will transition to their regular schedule as outlined during their offer and onboarding process. Missing work, leaving early, or arriving late without proper notice is considered an unplanned absence.&nbsp; </em><strong style="font-size: 11pt;"><em>Please note: </em></strong><em style="font-size: 11pt;">No planned time off is permitted during the training period.</em></div>

Member Care Advocate (MCA)

Member Care Advocate (MCA) - Bilingual

<div>The Senior Client Success Manager is commercially focused and experienced responsible for a large, complex client with ARR of +$100M. They thrive in a dynamic, fast paced environment and&nbsp; have a growth mindset. They are accountable for the day-to-day activities of a client, as well as ensuring retention, upsell, NPS and OKR targets are met. They are client centric and have experience anticipating and resolving issues, thinking creatively, and solving complex problems with practical and reasonable solutions. They deeply understand client needs and work with internal partners to ensure client expectations are met and documented on a day-to-day basis. They are detail oriented and organized with strong project management skills. They have a broad understanding of employer/payor healthcare benefits strategy. They have successfully developed relationships with day-to-day and up to senior manager level client contacts, insurance carriers, benefits vendors and consultant partners.</div>

Senior Client Success Manager

<p>Included Health is seeking a knowledgeable Leave of Absence Program Manager to be a part of the Talent and Organization (TAO) team. This role will own administration and managing our generous Leave of Absence program and&nbsp; provide guidance to the business related to the interpretation of ADA.</p> <p>The ideal candidate will build strong connections with team members as they prepare for an upcoming leave, while closely partnering with managers and HR talent partners (HRBPs). A significant focus of this role will be creating, maintaining, and continuously improving leave policies and processes. The candidate should have excellent interpersonal skills and the ability to balance empathy with consistent enforcement of our leave policies. They should also have strong Excel skills, top tier organization, the ability to balance high volume requests, and exceptional attention to detail.</p> <div>&nbsp;</div>

Leave of Absence Program Manager

<div><span style="font-size: 15px;">At Included Health, we’re passionate about transforming healthcare through innovation and empathy. Reporting directly to the Solutions Engineering Manager, you’ll be instrumental in launching and supporting technical solutions for our clients. You’ll collaborate closely with Client Launch Managers, Product, and Engineering to implement new services, resolve complex issues, and ensure a seamless experience for our customers and members.</span></div> <div>&nbsp;</div> <div><span style="font-size: 15px;">If you thrive in a collaborative, fast-paced environment and enjoy solving real-world technical problems that make a difference in people’s lives — we’d love to meet you.</span></div>

Solutions Engineer

<div><strong>Lead with purpose. Build what matters.</strong> Are you a mission-driven engineering leader who thrives on building teams and solving complex problems at scale? At Included Health, we're transforming healthcare through technology, and we're looking for Engineering Managers to guide our teams and shape the future of virtual care.</div> <div>&nbsp;</div> <div>Reporting to Director Engineering, Care Platform, as an Engineering Manager, you'll help advance our engineering strategy, mentor a high-performing team, and partner cross-functionally to deliver solutions that directly improve the lives of millions. This is a collaborative, visionary role for leaders who want to improve outcomes, not just output.</div>

Engineering Manager, Care Platform

<div><span style="font-size: 11pt;">Included Health is seeking a </span><strong style="font-size: 11pt;">Remote Psychiatrist </strong><span style="font-size: 11pt;">to join our team of dedicated mental health clinicians, under the guidance of a Medical Director. </span><strong style="font-size: 11pt;">This is a 1099 Independent Contractor position.</strong><span style="font-size: 11pt;"> This role offers the opportunity to help redefine healthcare by providing compassionate, high-quality virtual care to patients across their healthcare journey.&nbsp;</span></div> <div>&nbsp;</div> <div><span style="font-size: 11pt;">You will use video-based visits to diagnose and treat a wide variety of mental, emotional and behavioral disorders. You will provide Psychotropic medication management to assist patients with problems ranging from short-term interpersonal issues to severe, chronic conditions. By using medical and psychiatric data, psychiatrists will aid in the development of treatment plans, monitor the effects of medications, and collaborate with primary care physicians, psychologists, therapists and other healthcare professionals to help patients restore their optimal mental health.</span></div>

<div><span style="font-size: 11pt;">The</span><strong style="font-size: 11pt;"> Manager, Virtual Imaging Support - RN</strong><span style="font-size: 11pt;">, leads a team responsible for delivering high-quality, efficient, and patient-centered virtual imaging and referral support. This role blends operational oversight, people leadership, and clinical expertise to ensure the team meets performance, quality, and service standards aligned with Included Health’s values. As part of a broader care coordination function, the team manages internal and external referrals for specialty and imaging orders, including appointment scheduling, insurance verification, results and medical record requests, and communication of updates to providers and members.</span></div>

Manager, Virtual Imaging Support

<p style="line-height: 1.44; text-align: justify; background-color: #ffffff; margin-top: 12pt; margin-bottom: 0pt; padding-bottom: 12pt;"><span style="font-size: 11pt; font-family: Figtree, sans-serif; background-color: #ffffff;">Included Health is a virtual-first healthcare company that integrates primary care, urgent care, behavioral health, and care navigation into a single, connected experience for members while helping employers and health plan partners manage quality, access, and cost of care.</span></p> <p style="line-height: 1.44; text-align: justify; background-color: #ffffff; margin-top: 0pt; margin-bottom: 0pt; padding-bottom: 12pt;"><span style="font-size: 11pt; font-family: Figtree, sans-serif; background-color: #ffffff;">The Corporate Controller will lead Included Health’s accounting organization and be responsible for accurate, timely, and compliant financial reporting. This highly visible role oversees the monthly and quarterly close, external audit, tax, and internal audit functions, managing a team of four direct reports.</span></p> <p style="line-height: 1.44; text-align: justify; background-color: #ffffff; margin-top: 0pt; margin-bottom: 12pt;"><span style="font-size: 11pt; font-family: Figtree, sans-serif; background-color: #ffffff;">You will ensure strong internal controls and high-quality financial statements, while driving process change, building new scalable processes, and holding the team accountable to clear performance standards. The Corporate Controller will partner closely with FP&amp;A, Legal, and business leaders to support strategic decision-making and the long-range financial plan.</span></p>

Corporate Controller

<div> <p>Included Health is on a mission to raise the standard of healthcare for everyone. We simplify healthcare by combining virtual and in-person care with expert navigation, comprehensive support, and technology that makes it easier for members to get the right care at the right time.&nbsp;<br><br>Our Member Care Advocates (MCAs) are some of the most visible representatives of this mission, helping members feel seen, supported, and confident in navigating their benefits and care options. MCAs are a trusted guide, helping members navigate the fundamentals of their healthcare benefits while delivering high-quality, empathetic support in a high-volume environment. This role requires strong critical thinking and ownership to navigate member needs effectively.<br><br><em>This is a remote position and</em><strong><em> requires a secure, distraction-free home office.<br><br></em></strong><em>New MCA hires start their role in an 3-week paid training period </em><em style="font-size: 11pt;">with a strict schedule of </em><em>10 a.m. - 7 p.m. EST, Monday - Friday. </em><em style="font-size: 11pt;">Upon completion of the 3-week training period, employees will transition to their regular schedule as outlined during their offer and onboarding process. Missing work, leaving early, or arriving late without proper notice is considered an unplanned absence.&nbsp; </em><strong style="font-size: 11pt;"><em>Please note: </em></strong><em style="font-size: 11pt;">No planned time off is permitted during the training period.</em></p> </div>

<div><em style="font-size: 11pt;">Included Health is on a mission to raise the standard of healthcare for everyone. We simplify healthcare by combining virtual and in-person care with expert navigation, comprehensive support, and technology that makes it easier for members to get the right care at the right time.&nbsp;<br><br>Our Member Care Advocates (MCAs) are some of the most visible representatives of this mission, helping members feel seen, supported, and confident in navigating their benefits and care options. MCAs are a trusted guide, helping members navigate the fundamentals of their healthcare benefits while delivering high-quality, empathetic support in a high-volume environment. This role requires strong critical thinking and ownership to navigate member needs effectively.<br><br><em>This is a remote position and</em><strong><em> requires a secure, distraction-free home office.<br><br></em></strong><em>New MCA hires start their role in an 3-week paid training period </em>with a strict schedule of <em>10 a.m. - 7 p.m. EST, Monday - Friday. </em>Upon completion of the 3-week training period, employees will transition to their regular schedule as outlined during their offer and onboarding process. Missing work, leaving early, or arriving late without proper notice is considered an unplanned absence.&nbsp; <strong style="font-size: 11pt;"><em>Please note: </em></strong>No planned time off is permitted during the training period.<br></em></div>

<div> <p style="margin-top: 12pt; margin-bottom: 12pt;"><span style="font-size: 11pt; font-family: Arial, sans-serif;">The </span><span style="font-size: 11pt; font-family: Arial, sans-serif;">Director, Business Development and Platform Partnerships</span><span style="font-size: 11pt; font-family: Arial, sans-serif;"> will be a key growth leader for Included Health, focused on building and scaling our </span><span style="font-size: 11pt; font-family: Arial, sans-serif;">digital platform and ecosystem partnerships</span><span style="font-size: 11pt; font-family: Arial, sans-serif;">.</span></p> <p style="margin-top: 12pt; margin-bottom: 12pt;"><span style="font-size: 11pt; font-family: Arial, sans-serif;">This leader will:</span></p> <ul style="margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;"> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> <p style="margin-top: 12pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Own strategy and execution for </span><span style="font-size: 11pt;">platform partnerships</span><span style="font-size: 11pt;"> that extend the reach, distribution, and impact of Included Health’s solutions (e.g., virtual care, patient advocacy, navigation, behavioral health).</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Source, structure, and close </span><span style="font-size: 11pt;">complex, multi-party deals</span><span style="font-size: 11pt;"> with digital health, data/analytics, and platform partners.</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Build a high-quality opportunity pipeline and deliver against aggressive </span><span style="font-size: 11pt;">new revenue and partnership growth targets</span><span style="font-size: 11pt;">.</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Serve as a senior, external-facing ambassador for Included Health’s value proposition, outcomes, and roadmap.</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 12pt;"><span style="font-size: 11pt;">Operate cross‑functionally with </span><span style="font-size: 11pt;">Sales, Product, Clinical, Operations, and Marketing</span><span style="font-size: 11pt;"> to ensure partner strategies are aligned with business goals and are operationally feasible.</span></p> </li> </ul> <span style="font-size: 11pt; font-family: Arial, sans-serif;">This role reports directly to the </span><span style="font-size: 11pt; font-family: Arial, sans-serif;">Chief Growth Officer</span><span style="font-size: 11pt; font-family: Arial, sans-serif;">.</span></div>

Director, Business Development & Strategic Partnerships

<div> <p dir="ltr">Referral Support Advocates work alongside our entire Care Team to lead our mission in finding our members high quality providers for in person (and virtual) visits. If you are a task-oriented&nbsp;individual with a strong interest in making a real difference in member lives, we want to hear&nbsp;from you.</p> <p dir="ltr">Each member deserves world class service from their Care Team and access to high quality&nbsp;doctors for their health care. We are looking for someone who goes above and beyond to find&nbsp;the highest quality providers for our members to see.</p> </div>

Referral Support Advocate

<div><strong>Job Summary:</strong></div> <div>At Included Health, we're redefining healthcare to ensure everyone has access to top-quality care. Our Clinical Quality and Safety team contributes in this mission.</div> <div>&nbsp;</div> <div>We are looking for a physician to join our team at Included Health, where you will be instrumental in driving our mission to raise the standard of healthcare. This role is responsible for clinical AI quality assurance, oversight plus core clinical quality/safety responsibilities. You will lead and/or support the governance, validation, and monitoring of AI/LLM tools. You will additionally support URAC/NCQA-aligned quality operations across our virtual and hybrid care models. This role reports to the Patient Safety Officer within the Clinical Quality team.</div> <div>&nbsp;</div> <div>#LI-Remote</div>

AI Associate - MD

<div>The Manager, Behavioral Health Care &amp; Case Management provides clinical and operational&nbsp;leadership for the behavioral health care management program within Included Health’s Care &amp;&nbsp;Case Management (CCM) program. This role requires an advanced-practice or&nbsp;graduate-prepared nurse (NP or MSN) with deep expertise in behavioral health and proven&nbsp;leadership experience managing clinicians in complex, virtual care environments.&nbsp;The Behavioral Health Manager is accountable for the quality, performance, and outcomes of a&nbsp;behavioral health–focused interdisciplinary team, including Behavioral Health Nurse Care<br>Managers, Licensed Clinical Social Workers (LCSWs), and Psychologists. This leader ensures&nbsp;delivery of evidence-based, measurement-driven behavioral health care, aligned with&nbsp;value-based care objectives, client expectations, and regulatory standards.</div> <div>&nbsp;</div> <div>This role reports directly to the Clinical Director, Care &amp; Case Management and Utilization Management and plays a critical role in building &amp; advancing Included Health’s behavioral health strategy, specialty care pathways, and integrated medical-behavioral health model.</div>

Behavioral Health Care Management Manager

<div>&nbsp;</div> <div data-automation-id="decorationWrapper" id="56$146082"> <div> <div data-automation-id="multilineTextView" data-metadata-id="56$146082" data-uxi-form-item-child-list-index="18" title="" id="56$146082-584c39ebb8df45eb"> <div dir="ltr">As a Claims Support Advocate (CSA), you will be part of a vibrant team of high performing and highly engaged professionals that work to ensure a quality member experience within our service level agreements. The CSA serves as a liaison between plan members, providers and health insurance companies to resolve member claim inquiries. The CSA handles all communication, paperwork, and negotiations with a health insurance carrier or provider on the behalf of the plan member.</div> </div> </div> </div>

Claims Support Advocate

<p>In this role, you will be a key player in shaping the onboarding and ongoing training experiences for clinicians at Included Health. As a Clinical Training Specialist, you will translate complex clinical policies. You will create engaging digital learning materials. You will also work closely with different service lines as priorities change. If you enjoy being hands-on with learners and want to make an impact by enhancing training through innovative tech tools, this position could be a great fit for you. This is a fully remote position.</p>

Clinical Training Specialist

<div> <p>At Included Health, we’re redefining what it means to have access to great healthcare. We’re seeking board-certified <strong>Family Nurse Practitioners </strong>to join our <strong>Virtual Primary Care </strong>team. In this role, you’ll provide comprehensive, ongoing care to patients of all ages nationwide through video and phone visits; helping them understand not just <em>what</em> their care plan is, but <em>how</em> and <em>why</em> it supports their health.&nbsp;</p> <p>The ideal candidate is skilled at managing their own patient panel, fostering lasting relationships, and working closely with a multidisciplinary team to deliver compassionate, patient-centered care. They communicate clearly in patient-friendly language, and demonstrate the ability to balance multiple priorities in a high-volume clinical environment. Above all, they are passionate about raising the standard of healthcare for everyone.&nbsp;</p> </div>

Virtual Primary Care Nurse Practitioner

<div> <h1 style="margin-top: 20pt; margin-bottom: 6pt;"><span style="font-size: 20pt; font-family: Georgia, serif; font-weight: 400;">Job Summary</span></h1> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Georgia, serif;">The Director, Client Success is responsible for defining and scaling the service model for a portfolio-based segment of Included Health’s Client Success organization. This leader manages Client Success Managers serving a broad book of business and ensures clients continue to realize value through a repeatable, high-quality engagement model that balances strategic oversight with operational scale. The role partners cross-functionally to improve segmentation, coverage strategy, client journeys, and team effectiveness within the Client Success function. Success in this role requires strong people leadership, operational discipline, and the ability to evolve how value is delivered as the client portfolio grows.</span></p> <h1 style="margin-top: 20pt; margin-bottom: 6pt;"><span style="font-size: 20pt; font-family: Georgia, serif; font-weight: 400;">Responsibilities</span></h1> <h2 style="margin-top: 18pt; margin-bottom: 6pt;"><span style="font-size: 16pt; font-family: Georgia, serif; font-weight: 400;">Service Model Strategy &amp; Scale</span></h2> <ul style="margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;"> <li style="font-size: 11pt; font-family: Georgia, serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Define and evolve the Client Success service model for a portfolio-based segment, including segmentation, coverage approach, engagement cadences, and value-delivery motions for lower-ACV clients.</span></p> </li> <li style="font-size: 11pt; font-family: Georgia, serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Design scalable ways for clients to experience the value of Included Health without relying on high-frequency 1:1 touchpoints.</span></p> </li> <li style="font-size: 11pt; font-family: Georgia, serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Establish clear standards for how CSMs prioritize portfolios, manage risk, and deliver consistent client outcomes at scale.</span></p> </li> <li style="font-size: 11pt; font-family: Georgia, serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Work with Portfolio Manager and Client Programs Senior Manager to build and refine playbooks, workflows, and operating rhythms that improve efficiency while preserving a strong client experience.</span></p> </li> <li style="font-size: 11pt; font-family: Georgia, serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Use data, client feedback, and team insights to continuously improve the coverage model and delivery approach.</span></p> </li> </ul> <h2 style="margin-top: 18pt; margin-bottom: 6pt;"><span style="font-size: 16pt; font-family: Georgia, serif; font-weight: 400;">Team Leadership &amp; Development</span></h2> <ul style="margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;"> <li style="font-size: 11pt; font-family: Georgia, serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Lead, coach, and develop a team of Client Success Managers responsible for a large portfolio of clients.</span></p> </li> <li style="font-size: 11pt; font-family: Georgia, serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Set clear expectations and performance standards for client management, renewal readiness, risk mitigation, and value communication.</span></p> </li> <li style="font-size: 11pt; font-family: Georgia, serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Build team capability in strategic account planning, executive communication, and scaled portfolio management.</span></p> </li> <li style="font-size: 11pt; font-family: Georgia, serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Drive accountability, engagement, and career development across the team.</span></p> </li> <li style="font-size: 11pt; font-family: Georgia, serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Partner with leadership on capacity planning, role clarity, and organizational design to support future growth.</span></p> </li> </ul> <h2 style="margin-top: 18pt; margin-bottom: 6pt;"><span style="font-size: 16pt; font-family: Georgia, serif; font-weight: 400;">Client Value Delivery &amp; Retention</span></h2> <ul style="margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;"> <li style="font-size: 11pt; font-family: Georgia, serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Ensure the team drives client adoption, value realization, and renewal readiness across the portfolio.</span></p> </li> <li style="font-size: 11pt; font-family: Georgia, serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Monitor client health and portfolio trends to identify risks, opportunities, and areas requiring intervention.</span></p> </li> <li style="font-size: 11pt; font-family: Georgia, serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Define scalable approaches for business reviews, value storytelling, renewal support, and client communications appropriate to client size and complexity.</span></p> </li> <li style="font-size: 11pt; font-family: Georgia, serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Maintain a strong client experience by balancing consistency, personalization, and operational efficiency.</span></p> </li> <li style="font-size: 11pt; font-family: Georgia, serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Serve as an escalation point for higher-risk client situations and guide the team through effective resolution plans.</span></p> </li> </ul> <h2 style="margin-top: 18pt; margin-bottom: 6pt;"><span style="font-size: 16pt; font-family: Georgia, serif; font-weight: 400;">Operational Excellence &amp; Cross-Functional Partnership</span></h2> <ul style="margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;"> <li style="font-size: 11pt; font-family: Georgia, serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Partner cross-functionally with Sales, Product, Marketing, Operations, and Finance to improve the end-to-end client experience.</span></p> </li> <li style="font-size: 11pt; font-family: Georgia, serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Translate business needs into scalable processes, content, campaigns, and tooling that improve both client outcomes and internal efficiency.</span></p> </li> <li style="font-size: 11pt; font-family: Georgia, serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Build and track performance metrics that measure team capacity, client engagement, retention risk, and portfolio health.</span></p> </li> <li style="font-size: 11pt; font-family: Georgia, serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Lead initiatives that remove friction, improve handoffs, and strengthen the effectiveness of the Client Success function overall.</span></p> </li> <li style="font-size: 11pt; font-family: Georgia, serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Identify opportunities to standardize, automate, or streamline work while maintaining quality and client value.</span></p> </li> </ul> <h1 style="margin-top: 20pt; margin-bottom: 6pt;"><span style="font-size: 20pt; font-family: Georgia, serif; font-weight: 400;">Suggested replacement: Qualifications</span></h1> <ul style="margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;"> <li style="font-size: 11pt; font-family: Georgia, serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">8+ years of experience in customer success, account management, client services, or related client-facing roles, preferably in healthcare, benefits, or SaaS environments</span></p> </li> <li style="font-size: 11pt; font-family: Georgia, serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">5+ years of people leadership experience managing client-facing teams</span></p> </li> <li style="font-size: 11pt; font-family: Georgia, serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Demonstrated success designing or scaling service models, portfolio coverage strategies, or operational frameworks in a growing organization</span></p> </li> <li style="font-size: 11pt; font-family: Georgia, serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Proven ability to balance strategic thinking with execution and operational follow-through</span></p> </li> <li style="font-size: 11pt; font-family: Georgia, serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Strong experience using data to drive prioritization, process improvement, and business decisions</span></p> </li> <li style="font-size: 11pt; font-family: Georgia, serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Excellent written and verbal communication skills, including the ability to influence cross-functional stakeholders and senior leaders</span></p> </li> <li style="font-size: 11pt; font-family: Georgia, serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Strong coaching, performance management, and team development capabilities</span></p> </li> <li style="font-size: 11pt; font-family: Georgia, serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Experience partnering effectively across Sales, Product, Marketing, Finance, and Operations</span></p> </li> <li style="font-size: 11pt; font-family: Georgia, serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Comfort operating in a fast-paced environment with changing priorities and evolving business needs</span></p> </li> <li style="font-size: 11pt; font-family: Georgia, serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Bachelor’s degree or equivalent experience preferred</span></p> </li> </ul> </div>

Director, Client Success

<p>Join Included Health in revolutionizing healthcare by advocating for comprehensive care solutions and improving patient outcomes. We are seeking a dedicated and experienced physician who is passionate about enhancing healthcare strategies and supporting clients with their employees' general health needs. As a member of the Clinical Affairs Team, you will play a crucial role in representing Included Health externally, facilitating educational sessions, and providing invaluable support to our clients and internal teams.</p> <p>&nbsp;</p> <p data-pm-slice="1 1 []"><strong>Position Overview:</strong></p> <p>Reporting to the Director of the Clinical Affairs Team, the Medical Director - Clinical Affairs will serve as a key liaison between Included Health and external stakeholders. This role requires a proactive and dynamic individual who can effectively communicate the value of our clinical services, foster client relationships, and contribute to the strategic growth of our organization</p> <p>&nbsp;</p> <p data-pm-slice="1 1 []">Join us at Included Health and make a meaningful impact on the future of healthcare through comprehensive care management solutions. Apply now to be part of our dedicated team of professionals committed to improving patient outcomes and raising the standard of healthcare for all.</p> <p>&nbsp;</p>

Associate Medical Director of Clinical Affairs

Manager, Talent Operations

<div> <h2 style="margin-top: 18pt; margin-bottom: 6pt;"><span style="font-size: 16pt; font-family: Arial, sans-serif; font-weight: 400;">Role Overview</span></h2> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial, sans-serif;">The</span><span style="font-size: 11pt; font-family: Arial, sans-serif;"> Alternative Plan Design (APD)</span><span style="font-size: 11pt; font-family: Arial, sans-serif;"> </span><span style="font-size: 11pt; font-family: Arial, sans-serif;">Director</span><span style="font-size: 11pt; font-family: Arial, sans-serif;"> is a client-facing, consultative partner responsible for translating healthcare affordability and plan design challenges for clients into clear, compelling, and implementable Alternative Plan Designs. This role sits at the intersection of </span><span style="font-size: 11pt; font-family: Arial, sans-serif;">solution consulting,&nbsp; sales, and product</span><span style="font-size: 11pt; font-family: Arial, sans-serif;">, helping our commercial teams win business with our APD offering.</span></p> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial, sans-serif;">You will collaborate closely with Sales, Client Success, Product, Analytics, and Executive Leadership to commercialize our APD programs to the marketplace.</span></p> <p style="margin-top: 0pt; margin-bottom: 0pt;">&nbsp;</p> <hr> <h2 style="margin-top: 18pt; margin-bottom: 6pt;"><span style="font-size: 16pt; font-family: Arial, sans-serif; font-weight: 400;">Key Responsibilities</span></h2> <h3 style="margin-top: 16pt; margin-bottom: 4pt;"><span style="font-size: 14pt; font-family: Arial, sans-serif; color: #434343; font-weight: 400;">Client &amp; Market Strategy</span></h3> <ul style="margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;"> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Serve as a </span><span style="font-size: 11pt;">strategic thought partner</span><span style="font-size: 11pt;"> to sales and client teams on key pursuits, renewals, and expansions.</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Diagnose client needs by synthesizing benefits design, population data, current vendors, and performance into a clear problem statement and strategy.</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Develop </span><span style="font-size: 11pt;">APD proposals</span><span style="font-size: 11pt;"> that align our capabilities with client goals, including benefit design changes, contribution strategies, and integration with navigation and virtual care.</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Stay current on </span><span style="font-size: 11pt;">industry trends, competitors, and consultant perspectives</span><span style="font-size: 11pt;"> to inform solution positioning and counter competitive threats.</span></p> </li> </ul> <h3 style="margin-top: 16pt; margin-bottom: 4pt;"><span style="font-size: 14pt; font-family: Arial, sans-serif; color: #434343; font-weight: 400;">Solution Design &amp; Storytelling</span></h3> <ul style="margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;"> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Help build crisp, persuasive </span><span style="font-size: 11pt;">narratives</span><span style="font-size: 11pt;"> and provided input for visual materials (e.g., pitch decks, RFP responses, executive briefs) that tell a compelling story from problem to impact.</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Translate technical or clinical concepts into </span><span style="font-size: 11pt;">clear, executive-ready language</span><span style="font-size: 11pt;"> for HR, benefits leaders, and consultants.</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Tailor solution messaging for different audiences (C-Suite, consultants, HR/benefits teams, procurement).</span></p> </li> </ul> <h3 style="margin-top: 16pt; margin-bottom: 4pt;"><span style="font-size: 14pt; font-family: Arial, sans-serif; color: #434343; font-weight: 400;">Deal Support &amp; Execution</span></h3> <ul style="margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;"> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Partner with Sales on </span><span style="font-size: 11pt;">pursuit strategy</span><span style="font-size: 11pt;">, including win themes, competitive differentiation, and stakeholder mapping.</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Support </span><span style="font-size: 11pt;">RFP solutioning</span><span style="font-size: 11pt;">, including crafting responses for solution design, implementation, member experience, and measurement.</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Help with </span><span style="font-size: 11pt;">financial models and business cases</span><span style="font-size: 11pt;"> (e.g., ROI, savings, adoption scenarios) in partnership with Analytics and Finance.</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Join key client and consultant meetings to </span><span style="font-size: 11pt;">present solutions</span><span style="font-size: 11pt;">, handle strategic questions, and build credibility as a trusted advisor.</span></p> </li> </ul> <h3 style="margin-top: 16pt; margin-bottom: 4pt;"><span style="font-size: 14pt; font-family: Arial, sans-serif; color: #434343; font-weight: 400;">Cross-Functional Partnership</span></h3> <ul style="margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;"> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Act as a </span><span style="font-size: 11pt;">bridge between field and product</span><span style="font-size: 11pt;">, providing structured feedback on market needs, gaps, and future opportunities.</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Collaborate with Implementation, Operations, Clinical, and Member Experience teams to ensure solutions are </span><span style="font-size: 11pt;">feasible, scalable, and aligned</span><span style="font-size: 11pt;"> with delivery capabilities.</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Contribute to </span><span style="font-size: 11pt;">playbooks, templates, and best practices</span><span style="font-size: 11pt;"> that uplevel our go-to-market and solutioning discipline across the organization.</span></p> </li> </ul> <h3 style="margin-top: 16pt; margin-bottom: 4pt;"><span style="font-size: 14pt; font-family: Arial, sans-serif; color: #434343; font-weight: 400;">Thought Leadership &amp; Continuous Improvement</span></h3> <ul style="margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;"> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Develop and refine </span><span style="font-size: 11pt;">APD-specific frameworks, POVs, and tools</span><span style="font-size: 11pt;"> that help clients and consultants better understand value drivers such as member affordability, utilization steering, total cost of care, and vendor ecosystem interactions.</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Help train and coach sales and client teams on new offerings, positioning, and solution stories.</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Continuously </span><span style="font-size: 11pt;">improve processes</span><span style="font-size: 11pt;"> for how we qualify opportunities, design solutions, and bring them to market.</span></p> </li> </ul> <p style="margin-top: 0pt; margin-bottom: 0pt;">&nbsp;</p> <hr> <h2 style="margin-top: 18pt; margin-bottom: 6pt;"><span style="font-size: 16pt; font-family: Arial, sans-serif; font-weight: 400;">Qualifications</span></h2> <p style="margin-top: 0pt; margin-bottom: 0pt;"><strong><span style="font-size: 11pt; font-family: Arial, sans-serif;">Required:</span></strong></p> <ul style="margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;"> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">15+ years in </span><span style="font-size: 11pt;">sales,</span><span style="font-size: 11pt;"> </span><span style="font-size: 11pt;">consulting, solutions consulting, strategy, client strategy, or similar</span><span style="font-size: 11pt;"> roles within healthcare, and </span><span style="font-size: 11pt;">must have experience with Alternative Plan Design </span><span style="font-size: 11pt;">products</span><span style="font-size: 11pt;">.</span><span style="font-size: 11pt;">&nbsp;</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Demonstrated experience </span><span style="font-size: 11pt;">designing and presenting solutions</span><span style="font-size: 11pt;"> to senior stakeholders (HR, Benefits, Finance, or C-Suite).</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Strong </span><span style="font-size: 11pt;">strategic and structured thinking</span><span style="font-size: 11pt;"> skills; able to break down ambiguous problems and create clear frameworks and recommendations.</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Excellent </span><span style="font-size: 11pt;">communication and storytelling</span><span style="font-size: 11pt;"> skills, both written and verbal, with an ability to simplify complex topics.</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Comfort working in a </span><span style="font-size: 11pt;">fast-paced, high-change environment</span><span style="font-size: 11pt;"> with multiple stakeholders and competing priorities.</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">High degree of </span><span style="font-size: 11pt;">executive presence, polish, and credibility</span><span style="font-size: 11pt;"> in client- and consultant-facing settings.</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Experience in </span><span style="font-size: 11pt;">digital health, health plans, benefits consulting, or healthcare navigation and virtual care</span><span style="font-size: 11pt;">.</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Deep experience with </span><span style="font-size: 11pt;">Alternative Plan Design (APD)</span><span style="font-size: 11pt;">, including designing, modeling, and implementing APD programs as part of broader value-based benefit and affordability strategies.</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Experience supporting </span><span style="font-size: 11pt;">enterprise and consultant-driven RFPs</span><span style="font-size: 11pt;"> and strategic pursuits.</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Strong </span><span style="font-size: 11pt;">analytical skills</span><span style="font-size: 11pt;">, including comfort interpreting claims, utilization, engagement, or ROI analyses.</span></p> </li> </ul> <p style="margin-top: 0pt; margin-bottom: 0pt;">&nbsp;</p> <hr> <h2 style="margin-top: 18pt; margin-bottom: 6pt;"><span style="font-size: 16pt; font-family: Arial, sans-serif; font-weight: 400;">Skills &amp; Attributes</span></h2> <ul style="margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;"> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Strategic problem solver</span><span style="font-size: 11pt;"> with a bias for action and clarity.</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Collaborative partner</span><span style="font-size: 11pt;"> who builds trust quickly across sales, client, product, and operations teams.</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Outstanding storyteller</span><span style="font-size: 11pt;"> who can turn data and capabilities into a compelling, human-centered narrative.</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Operationally grounded</span><span style="font-size: 11pt;">—designs solutions that can be implemented and scaled.</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Curious and growth-minded</span><span style="font-size: 11pt;">, eager to learn from clients, consultants, and colleagues.</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">High integrity and accountability</span><span style="font-size: 11pt;">, with a strong sense of ownership for results.</span></p> </li> </ul> <p style="margin-top: 0pt; margin-bottom: 0pt;">&nbsp;</p> <hr> <h2 style="margin-top: 18pt; margin-bottom: 6pt;"><span style="font-size: 16pt; font-family: Arial, sans-serif; font-weight: 400;">Success in This Role Looks Like</span></h2> <ul style="margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;"> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Higher </span><span style="font-size: 11pt;">win rates and expansion rates</span><span style="font-size: 11pt;"> on strategic opportunities.</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Clear, differentiated </span><span style="font-size: 11pt;">solution stories</span><span style="font-size: 11pt;"> that resonate with clients and consultants.</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Strong internal reputation as a </span><span style="font-size: 11pt;">go-to partner</span><span style="font-size: 11pt;"> for complex deals and strategic conversations.</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Measurable </span><span style="font-size: 11pt;">impact on growth, retention, and client outcomes</span><span style="font-size: 11pt;"> through better-designed solutions.</span></p> </li> </ul> </div>

Alternative Plan Design (APD) Director

<div> <p>The Data Science team helps shape strategy at Included Health by turning data into product, operational, and business decisions that advance the Quintuple Aim of healthcare: better member experience, stronger outcomes, lower costs, clinician well-being, and health equity. We partner closely with product, engineering, clinical, operations, and finance to understand member needs, improve features, and drive impact across the business.</p> <p>We’re looking for a Data Scientist II with strong analytical judgment, business intuition, and the ability to: frame ambiguous problems, define success metrics, work cross-functionally, and deliver clear recommendations that influence decisions. This is a great opportunity for someone who is excited by healthcare, motivated by impact, and eager to build expertise across multiple domains.</p> </div>

Data Scientist II

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<div>The Staff Cloud Security Engineer is a critical, hands-on technical role responsible for <strong>engineering, implementing, and automating robust security controls</strong> within our cloud environments (AWS primarily, with GCP considerations). This role is pivotal in maturing our cloud security posture, securing Included Health's product infrastructure, and directly contributing to the prevention of unauthorized PHI exfiltration. You will <strong>help design and develop advanced security solutions, often through code (Python, Go, etc.) and automation (Terraform),</strong> to address critical challenges in access control, development environment security, and infrastructure hardening. This role requires deep technical expertise in cloud security, <strong>strong software development skills for building security tools and automation,</strong> and a proactive approach to risk mitigation. You will be a key technical peer to our infrastructure software and engineering teams, driving a culture of security by design and helping to implement solutions that reduce HIPAA incidents. This is a remote role reporting to the Chief Information Security Officer.</div>

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