Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.

included-health

Included Health is building an AI-native Care Platform that helps clinicians and care teams deliver higher-quality care with less administrative burden. We are looking for a Staff Product Manager to define and lead the product strategy for the tools that practitioners use every day across Clinical and Care.
This role sits at the intersection of clinical workflows, care operations, platform infrastructure, and applied AI. You will identify where intelligent systems can remove friction, improve decision quality, and help teams act on the right information at the right time. You will shape experiences in which people, AI agents, and underlying systems work together safely and effectively—not by adding AI as a feature, but by rethinking how care workflows should operate when capable AI is part of the product from the start.
You will partner closely with clinicians, care operators, Engineering, Design, Data, AI/ML, Security, Legal, and senior product leaders. Together, you will build the foundations that allow AI-enabled capabilities to scale across service lines while preserving clinical judgment, appropriate human oversight, privacy, safety, and trust.
This is a Staff-level individual contributor role with broad, cross-functional scope. You will establish direction in an ambiguous space, make tradeoffs across platform leverage and near-term delivery, and turn a fragmented set of practitioner needs into a coherent product strategy and roadmap.

Staff Product Manager - Care Application Platform

<div>
Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone.
We break down barriers to provide high-quality care for every person in every community—no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer members care guidance, advocacy, and access to personalized virtual and in-person care. It’s all included.
<h2>About the role</h2>
We’re looking for a Senior Software Engineer to help build the next generation of Included Health’s member experience across the web.
This is a front-end-first full-stack role. You’ll spend a significant portion of your time designing and building thoughtful, accessible, high-performance web experiences, while also contributing to the backend services and APIs that make those experiences possible. We’re looking for someone with strong web engineering depth who is equally comfortable working across the stack when the problem calls for it.
The Member Experience team owns the products and platform capabilities that members use to understand, navigate, and take action on their healthcare. That includes core member-facing applications, the homepage and action platform, logged-out experiences, notifications, and other web surfaces that connect members to care.
You’ll join a team with meaningful opportunity to shape technical direction, improve how we build, and raise the bar for member-facing engineering across the organization. This role is ideal for someone who enjoys hands-on delivery, strong technical ownership, and the chance to grow toward Staff-level scope over time.
</div>

Senior Software Engineer, Web

<div>
As a Virtual Care Advocate, you are the front door to virtual care at Included Health functioning much like the front desk of a medical office. You will be the first point of contact for members across phone and messaging channels, helping them navigate our app, answer healthcare questions, and connect them to the right services based on their Health Plan or Client package types.
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This team supports multiple areas of the member experience, and is expected to show up fully within the Tier 1 scope to deliver a seamless, member-first experience at every interaction. You will be responsible for resolving member needs at first touch whenever possible, gathering accurate information, and documenting clearly. When a situation requires escalation to another support team, you will identify the appropriate handoff flow whether to Technical Support or downstream teams such as Virtual Care Support, Quality, Imaging or Referrals teams.
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Core responsibilities include account in troubleshooting and scheduling support, eligibility and coverage troubleshooting, provider documentation, prescription, lab, imaging and referral status inquiries.&nbsp;
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This role is an individual contributor and will report into the Supervisor, Virtual Care Advocacy Operations.
&nbsp;
The start date for this role is 1/11.
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Virtual Care Advocacy, Tier 1 (January Cohort)

<div>We are looking for a Sr. Manager, Accounting to join our fast growing Finance organization. This is a hands-on leadership role that requires a balance of strong technical accounting expertise and operational execution, ideal for someone who thrives in dynamic, high-growth environments. In this role, you will be responsible for managing complex technical accounting areas including equity, intangibles and goodwill, leases, and fixed assets, overseeing key reporting and tax deliverables, and leading and developing a team.</div>

Sr. Manager, Accounting

<h3>Job Summary:&nbsp;</h3>
The Client Success Principal role is a customer success professional responsible for achieving Retention, Upsell and NPS targets for their portfolio of customers in addition to other objectives and key results. This individual contributor plays a critical role in cultivating client relationships and serves as a trusted advisor to them. They understand and advance client strategy that aligns to Included Health's services and solutions. They are an expert in Included Health offerings, reselling value and deepening our partnerships with them. They provide strategic thought leadership and business insights that showcase member outcomes and progress towards client ROI.
<h3>Responsibilities:</h3>
<ul>
<li>
Portfolio Management: You will manage a portfolio of complex clients reselling the value of IH services and solutions while seeking opportunities to deepen the partnership through upsell and expansion.
</li>
<li>
Client Goals &amp; Strategy: You will develop a deep understanding of client strategy, partnering with clients to develop measurable goals and define desired business outcomes for their relationship with IH.
</li>
<li>
Retention &amp; Upsell Plan: You will establish and maintain a Retention and Upsell Plan for each assigned client. And, you will engage internal partners to intentionally drive client health including member utilization and client ROI to meet client expectations and deliver on contractual commitments.&nbsp;
</li>
<li>
Member Engagement, Utilization &amp; Marketing: You will consult with clients encouraging alignment to IH Marketing Best Practices. You will partner with the IH Marketing team to define and execute a holistic member engagement strategy aligned to contractual commitments.
</li>
<li>
Upsell &amp; Expand: You will resell the value of IH services, products and solutions, identifying and promoting upsell opportunities while seeking opportunities to expand and deepen the relationship.
</li>
<li>
Business Reviews: You will deliver recurrent business reviews demonstrating progress towards and achievement of shared success measures including member engagement, utilization, clinical impact, PGs and ROI while demonstrating a strategic command of the client's experience and linking results to the client's desired business outcomes and goals.
</li>
<li>
Relationship: You will conduct recurrent Partnership Connect meetings with daily client contacts galvanizing the partnership and creating a trusted advisor bond. You will cultivate professional relationships and trusted advisor status with client executives and consultants. You will collaborate with vendors in the client's benefits ecosystem to optimize the member experience and the client investment.
</li>
<li>
Client Onboarding: You will understand client contractual commits and ensure client expectations are well managed and effectively aligned to contract. You will serve as the internal IH client advocate and represent Client Success in Implementation activities.
</li>
<li>
Renewal Management: You will negotiate price increases at renewal, actively seeking opportunities to expand IH services and offerings while ensuring the renewal is completed with most-current IH contract terms.
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<li>
Escalation Management: You will mitigate churn risk and engage cross-functional IH business partners to advance client strategy while serving as the client's advocate within IH.
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<li>
CS Operations &amp; Other Tasks: You will maintain CS and CRM Platforms in keeping with CS leadership expectations / CS Strategies. You will document all client interactions and follow-up in appropriate IH systems and to clients via email to achieve client commitments and document expectations.
</li>
<li>
CS Mentorship &amp; Initiatives: You will serve as a mentor to CS colleagues helping them onboard and become more proficient. You will participate in special projects to improve effectiveness of CS, and client and member experience as needed.
</li>
</ul>
<h3>Qualifications:</h3>
<ul>
<li>
7+ years client success experience serving mid to large enterprise clients.
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<li>
Corporate experience working at a navigator, digital health point solution, carrier, consultant, population health management firm, or related.
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<li>
Deep understanding of the employer benefit landscape, key stakeholders and decision makers.
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<li>
Executive level communication ability that showcases a compelling value proposition, delivers insights, and manages difficult conversations.
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<li>
Ability to work internally across functions to achieve client contractual commitments and results.
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<li>
Proven ability analyzing and interpreting data - deriving insights that support value delivery for clients
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<li>
Solution focused, curious, lifelong learner, optimistic problem solver.
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<li>
Travel up to 25%.
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</ul>
<div>&nbsp;</div>
The base salary range for this full-time position is $127,660.00&nbsp;- $167,112.00&nbsp;per year in the United States. This posted range reflects the portion of our internal salary band that is currently funded for new hires in this role across our standard labor markets (Zones A–C).&nbsp;
For context, these markets include Zone A (e.g., Phoenix AZ, San Antonio TX, Columbus OH, Charlotte NC), Zone B (e.g., Chicago IL, Denver CO, San Diego CA, Houston TX), and Zone C (e.g., Los Angeles CA, Seattle WA, Washington, D.C., Boston MA). At this time, we are not budgeting for hires in higher-cost Zone D markets (e.g., San Francisco Bay Area CA, New York City NY, San Jose CA) for this role. Within this range, individual pay is determined by work location, skills, experience, and internal equity. We use structured salary bands and geographic zones based on cost of labor to keep pay fair and consistent.
<div>&nbsp;</div>
<div>Benefits &amp; Perks:</div>
<div>In addition to receiving a great compensation package, the compensation package may include, depending on the role, the following and more:</div>
<div>Bonus&nbsp;</div>
<div>Equity</div>
<div>Remote-first culture</div>
<div>401(k) savings plan through Fidelity</div>
<div>Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)</div>
<div>Paid Time Off ("PTO") and Discretionary Time Off (“DTO")</div>
<div>12 weeks of 100% Paid Parental leave</div>
<div>Family Building &amp; Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies.</div>
<div>Work-From-Home reimbursement to support team collaboration home office work</div>
<div>&nbsp;</div>
<div>Your recruiter will share more about the salary range and benefits package for your role during the hiring process.</div>

Client Success Principal

<div>The Workday Systems Analyst – Finance supports the design, configuration, delivery, and ongoing management of Workday Financials and related finance applications. This role partners with Finance stakeholders to translate business needs into practical system solutions, improve business processes, and maintain reliable reporting and integrations. The analyst provides production support and contributes to projects that improve the efficiency, accuracy, and scalability of Finance operations.</div>

Workday Systems Analyst – Finance

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Job Summary:
Our Strategic Enterprise Sales RVP helps us further our mission by selling the Included Health’s suite of products to enterprise customers (20,000+ employee population), so these large employers can offer a world class healthcare experience to their employees and employees’ family members. As a Strategic Enterprise Sales RVP, your role will be to identify, pursue and close business with self-funded employers, within your territory. Through a consultative approach, you will work both directly with senior Compensation &amp; Benefits / Total Rewards leadership as well as with their trusted advisors and consultants.
Responsibilities:
During your first 30 days, you will:
<ul>
<li>Onboard with the Included Health’s team, attend GTM training and engage in internal learning</li>
<li>Quickly develop an understanding of our products and become highly knowledgeable with our offerings</li>
<li>Partner with Included Health VP to come up to speed quickly on respective market dynamics, targets and opportunities</li>
<li>Begin developing Year 1 Sales plan</li>
<li>Tap your strong network of buyers or influencers to identify major sales opportunities</li>
<li>Ride along with VP and other sales reps on Sales calls for learning purposes</li>
</ul>
During your first 60 days, you will:
<ul>
<li>Establish your sales territory and familiarize yourself with potential local enterprise customers</li>
<li>Make introductions to your network and future customers regarding Included Health</li>
<li>Work with Included Health’s VP to secure meetings with target enterprise organizations and to conduct joint Sales meetings with VP and/or other senior Sales professionals</li>
</ul>
During your first 90 days, you will:
<ul>
<li>Establish your sales territory and familiarize yourself with potential local enterprise customers</li>
<li>Make introductions to your network and future customers regarding Included Health</li>
</ul>
Responsibilities:
<ul>
<li>Work with benefits and employee rewards professionals within target companies to incorporate Included Health into their employee benefits offerings</li>
<li>Expand Included Health’s customer base by selling throughout your assigned territory</li>
<li>Identify opportunities for Included Health to scale service footprint within enterprise customers</li>
<li>Focus on process improvements that continue to improve our sales cycle and frameworks</li>
<li>Establish and further productive working relationships with key Consultants in assigned territory (leverage model)</li>
<li>Maintain CRM hygiene and diligence in tracking / recording all work activities to ensure accurate forecasting</li>
<li>Represent Included Health’s culture and passion for enabling better health in all business dealings</li>
<li>Travel as necessary</li>
</ul>
Required Qualifications:
<ul>
<li>12+ years of enterprise sales experience, including significant experience selling complex healthcare benefits, wellness, or adjacent solutions to enterprise organizations</li>
<li>Demonstrable track record of successfully selling into large enterprise SE customers</li>
<li>Solid knowledge of healthcare benefits landscape and evolution</li>
<li>Strong relationship building ability; you like building and finding win-win agreements</li>
<li>Proven ability to leverage market experts to forge relationships with target customers</li>
<li>Strong track record of consistently meeting / exceeding large yearly quotas in the enterprise segment</li>
<li>Successful experience working with decision-makers at the highest levels within organizations</li>
<li>Experience successfully selling complex products / services with long sales cycles</li>
<li>Consultative approach to sales (understanding pain-points of customers and addressing their needs through solutions selling)</li>
<li>Solid understanding of customer and revenue generation</li>
<li>Strong referenceable enterprise customers</li>
</ul>
</div>

Strategic Enterprise Sales, Regional Vice President

Included Health is on a mission to raise the standard of healthcare for everyone. We simplify healthcare by combining virtual and in-person care with expert navigation, comprehensive support, and technology that makes it easier for members to get the right care at the right time.&nbsp;
Our Member Care Advocates (MCAs) are some of the most visible representatives of this mission, helping members feel seen, supported, and confident in navigating their benefits and care options. MCAs are a trusted guide, helping members navigate the fundamentals of their healthcare benefits while delivering high-quality, empathetic support in a high-volume environment. This role requires strong critical thinking and ownership to navigate member needs effectively.
New MCA hires start their role in an 3-week paid training period with a strict schedule of 10 a.m. - 7 p.m. EST, Monday - Friday. Upon completion of the 3-week training period, employees will transition to their regular schedule as outlined during their offer and onboarding process. Missing work, leaving early, or arriving late without proper notice is considered an unplanned absence. &nbsp;Please note: No planned time off is permitted during the training period.
The start date for this role is 11/16.
This is a remote position and requires a secure, distraction-free home office.
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Member Care Advocate (MCA) - November Cohort

<div>
We're seeking a Director, Client Onboarding &amp; Implementation to lead the team that will work with internal and external stakeholders to onboard and launch Included Health clients. You will lead a team of managers that support implementation &amp; operations team members to bring our client contracts to reality. You will collaborate with leaders in sales, client success, operations, product, marketing, legal and finance to evolve processes and infrastructure, including optimization of implementation workflows, playbooks and other related systems. Your data-driven insights and leadership on strategic &amp; operational initiatives will help influence the growth trajectory of Included Health and allow us to resolve the most important strategic and operational issues facing the business.The right individual must be able to manage multiple competing priorities and adapt to change in a fast-paced and continually evolving environment.
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We’re seeking a Director, Implementation to lead the people, operating model, and portfolio delivery disciplines that bring Included Health client commitments to life. This leader will manage and develop Implementation Consultants and Implementation Project Managers, oversee complex client launches, and create the governance, and cross-functional operating practices needed to deliver consistent, high-quality outcomes. The role partners closely with Sales, Client Success, Product, Engineering/Systems, Operations, Clinical, and other leaders to improve launch readiness, resolve critical issues, and scale implementation capabilities as the business evolves.
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The ideal candidate combines strong team leadership with deep implementation judgment. They can move between executive-level client and internal conversations, portfolio-level risks and tradeoffs, and the operating mechanisms that help implementation teams execute effectively. They should be comfortable using implementation and client-performance metrics to identify patterns and prioritize action, without needing to be an advanced data analyst.
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<h3 style="margin-top: 14pt; margin-bottom: 4pt;">People Leadership &amp; Organizational Capacity</h3>
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Lead, develop, and retain a high-performing organization of implementation leaders, consultants, project managers, and related client-facing professionals.
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Set clear expectations for delivery quality, client experience, collaboration, and accountability; provide coaching, performance management, and career development.
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<li style="font-size: 11pt; font-family: Figtree, sans-serif;">
Build leadership capacity through succession planning, mentoring, and development of future people leaders.
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Partner with leadership on staffing, capacity planning, workload distribution, and seasonal readiness across the implementation portfolio.
</li>
</ul>
<h3 style="margin-top: 14pt; margin-bottom: 4pt;">Portfolio Delivery &amp; Launch Outcomes</h3>
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Oversee end-to-end implementation delivery across the your team’s portfolio, ensuring appropriate strategy, resourcing, governance, and execution for standard, complex, and transformational launches.
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Establish clear expectations for launch readiness, quality, on-time delivery, post-launch stability, and client transition.
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Ensure teams identify dependencies, manage scope and timelines, and maintain clear ownership of critical deliverables and decisions.
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<li style="font-size: 11pt; font-family: Figtree, sans-serif;">
Review portfolio health and intervene early when risks, capacity constraints, or execution issues threaten client or business outcomes.
</li>
</ul>
<h3 style="margin-top: 14pt; margin-bottom: 4pt;">Client Governance &amp; Executive Escalations</h3>
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<li style="font-size: 11pt; font-family: Figtree, sans-serif;">
Establish effective governance models, operating rhythms, escalation paths, and decision-making practices for complex implementations.
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Serve as the escalation point for implementation risks and client issues with strategic, commercial, operational, or reputational implications.
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<li style="font-size: 11pt; font-family: Figtree, sans-serif;">
Build trust through transparent communication, sound judgment, clear recommendations, and consistent follow-through.
</li>
</ul>
<h3 style="margin-top: 14pt; margin-bottom: 4pt;">Implementation Methodology, Quality &amp; Continuous Improvement</h3>
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Use retrospectives, implementation learnings, client feedback, and performance trends to identify systemic gaps and prioritize improvements.
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Establish quality controls and adoption mechanisms that improve consistency, reduce avoidable escalations, and increase team efficiency.
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Ensure improvements are translated into practical guidance, enablement, and repeatable ways of working for implementation teams.
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</ul>
<h3 style="margin-top: 14pt; margin-bottom: 4pt;">Cross-Functional Operating Model</h3>
<ul style="margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;">
<li style="font-size: 11pt; font-family: Figtree, sans-serif;">
Align Sales, Client Success, Product, Engineering/Systems, Operations, Clinical, and other partners around implementation priorities, dependencies, decisions, and client outcomes.
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<li style="font-size: 11pt; font-family: Figtree, sans-serif;">
Surface recurring themes and implementation constraints to inform product, process, staffing, and business decisions.
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<li style="font-size: 11pt; font-family: Figtree, sans-serif;">
Clarify ownership and drive resolution when work crosses organizational boundaries or existing processes are insufficient.
</li>
</ul>
<h3 style="margin-top: 14pt; margin-bottom: 4pt;">Product, Technical &amp; Operational Readiness</h3>
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<li style="font-size: 11pt; font-family: Figtree, sans-serif;">
Maintain sufficient product, systems, integration, and operational fluency to guide implementation strategy and challenge assumptions effectively.
</li>
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Partner with Product, Engineering/Systems, Care, Clinical, and Support leaders to ensure technology feeds, integrations, claims readiness, operational processes, and member-support pathways are prepared for launch.
</li>
<li style="font-size: 11pt; font-family: Figtree, sans-serif;">
Ensure client requirements are translated into feasible implementation approaches while balancing client needs, operational sustainability, and scalable delivery.
</li>
<li style="font-size: 11pt; font-family: Figtree, sans-serif;">
Support the development of tools and reporting that improve visibility into readiness, risks, dependencies, and portfolio performance without taking on day-to-day project administration.
</li>
</ul>
<h3 style="margin-top: 14pt; margin-bottom: 4pt;">Client Transition &amp; Post-Launch Partnership</h3>
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<li style="font-size: 11pt; font-family: Figtree, sans-serif;">
Partner with Client Success and operational leaders to ensure a clear transition from implementation to ongoing client ownership.
</li>
<li style="font-size: 11pt; font-family: Figtree, sans-serif;">
Monitor early post-launch performance and ensure material issues have clear owners, communication plans, and durable resolutions.
</li>
<li style="font-size: 11pt; font-family: Figtree, sans-serif;">
Use implementation outcomes and client feedback to strengthen retention, advocacy, and future growth opportunities.
</li>
</ul>
<h3 style="background-color: #ffffff; margin-top: 14pt; margin-bottom: 4pt;">Required Qualifications</h3>
<ul style="margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;">
<li style="font-size: 10.5pt; font-family: Figtree, sans-serif;">
8+ years of progressive experience in SaaS implementation, client onboarding, implementation consulting, program management, or project management; 10+ years preferred.
</li>
<li style="font-size: 10.5pt; font-family: Figtree, sans-serif;">
3+ years of experience leading and developing client-facing implementation or project management professionals, including managers where applicable.
</li>
<li style="font-size: 10.5pt; font-family: Figtree, sans-serif;">
Proven experience leading complex, multi-workstream implementations involving significant cross-functional dependencies, technical integrations, operational readiness, and executive stakeholders.
</li>
<li style="font-size: 10.5pt; font-family: Figtree, sans-serif;">
Demonstrated ability to lead both strategic implementation consulting and disciplined project/program execution, either directly or through a blended team of consultants and project managers.
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<li style="font-size: 10.5pt; font-family: Figtree, sans-serif;">
Proven experience managing risks and escalations, improving quality, and delivering predictable, high-quality launches.
</li>
<li style="font-size: 10.5pt; font-family: Figtree, sans-serif;">
Demonstrated executive presence and client leadership skills, including the ability to facilitate senior-level governance forums, navigate difficult conversations, and build alignment across competing priorities.
</li>
<li style="font-size: 10.5pt; font-family: Figtree, sans-serif;">
Track record of building scalable implementation methodologies, playbooks, standards, and operating processes that improve consistency, quality, client experience, and team efficiency.
</li>
<li style="font-size: 10.5pt; font-family: Figtree, sans-serif;">
Strong cross-functional leadership skills and experience influencing Sales, Client Success, Product, Engineering/Systems, Operations, Clinical, and other partners toward shared client and business outcomes.
</li>
<li style="font-size: 10.5pt; font-family: Figtree, sans-serif;">
Experience in healthcare, employee benefits, health technology, or a closely related ecosystem, with the ability to understand client, carrier, partner, and operational requirements.
</li>
<li style="font-size: 10.5pt; font-family: Figtree, sans-serif;">
Bachelor's degree or equivalent combination of education and experience.
</li>
</ul>
<h3 style="background-color: #ffffff; margin-top: 14pt; margin-bottom: 4pt;">Preferred Qualifications</h3>
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<li style="font-size: 10.5pt; font-family: Figtree, sans-serif;">
Experience with healthcare benefits administration, claims operations, carrier ecosystems, or related healthcare data/integration environments.
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<li style="font-size: 10.5pt; font-family: Figtree, sans-serif;">
Experience leading organizational change management or operating-model changes.
</li>
<li style="font-size: 10.5pt; font-family: Figtree, sans-serif;">
PMP, CSM, or another relevant project/program management certification.
</li>
<li style="font-size: 10.5pt; font-family: Figtree, sans-serif;">
Experience using Salesforce, Cloud Coach, Jira, or similar systems to manage implementation portfolios, capacity, risks, and delivery performance.
</li>
<li style="font-size: 10.5pt; font-family: Figtree, sans-serif;">
Working fluency with operational and client-performance metrics, dashboards, and trend analysis to identify risks, prioritize improvements, and support decisions; advanced data analytics experience is not required.
</li>
<li style="font-size: 10.5pt; font-family: Figtree, sans-serif;">
Experience mentoring leaders, building succession pipelines, and creating a culture of accountability and continuous improvement.
</li>
</ul>
</div>

Director, Client Onboarding & Implementation

<div>
The Associate HR Business Partner plays a critical role in supporting and advising leaders within our Care organization. Acting as a trusted partner, this role owns and enables strong performance management practices, supports requests for workplace accommodations, and helps leaders navigate complex people matters with sound judgment, empathy, and consistency.
This role partners closely with Supervisors and Managers across a large non-exempt population to build a high-performing, inclusive workplace. The ideal candidate is collaborative, comfortable with ambiguity and shifting priorities, and able to take strong ownership of performance-management and ADA work from initial leader consultation through resolution and follow-through.
</div>

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