Five9, Inc., together with its subsidiaries, provides cloud software for contact centers in the United States and internationally. The company offers virtual contact center cloud platform that delivers a suite of applications, which enables the breadth of contact center-related customer service, sales, and marketing functions. Its solution enables its clients to manage these customer interactions across various channels, including voice, video, chat, email, website, social media, click-to-call, callback, and mobile channels, as well as through APIs; and provides natural language processing and automatic speech recognition solutions. The company serves customers in various industries comprising banking and financial services, business process outsourcers, consumer, healthcare, technology, and education. Five9, Inc. was incorporated in 2001 and is headquartered in San Ramon, California.

five9

<div class="content-intro"><img src="https://www.five9.com/sites/default/files/2025-02/five9-logo.svg" alt="" width="100" style="max-width: 100%;">
Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp;
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;</div>To complement our rapid growth, we are actively looking for a Software Engineer – Data Platform with experience working on Google Cloud Platform, to join our team. Five9 delivers market-leading up-time for its Contact Center application while constantly delivering new features and capabilities to highly demanding enterprise customers. This requires that Five9 continually enhances, updates and modernizes the Platform Services that the Contact Center Application runs on. This position requires excellent understanding of cloud software: how it's built, deployed, tested and managed.
&nbsp;
Key Responsibilities:
<ul>
<li>Contribute to the next generation of Five9’s modern SaaS platform and applications, providing businesses the ability to improve customer service through the power of AI in the Contact Center.</li>
<li>You will play a critical role in developing a highly-available, highly-scalable and reliable infrastructure for microservices.</li>
<li>You will apply your expertise of cloud computing stack, broad software technologies, and open source tools to resolve what are often considered seemingly unsolvable cloud technology platform challenges for our customers.</li>
<li>Gain deep application-level knowledge of existing systems as well as contributing to their overall design.</li>
<li>Dive deep into the software stack to troubleshoot and provide production support as needed.</li>
<li>Work with a team of peers, share a passion for what they’re creating and pull your own weight.</li>
</ul>
&nbsp;
Requirements:
<ul>
<li>3+ years of software development experience as part of a Java development team using Spring Boot.</li>
<li>1+ years with Cloud Platform (AWS, Azure, GCP as plus) and Spring Cloud.</li>
<li>Experience with designing and building highly available and scalable applications in GCP.</li>
<li>Experience and hands on skills with GCP Products such as Google Big Query, Cloud Storage, Cloud Functions, Pub/Sub, App Engine, Cloud SQL.</li>
<li>Experience and hands on skills with Docker, Kubernetes.</li>
<li>Hands on experience working as part of a Continuous Delivery team who continuously develop, test, deploy and manage production applications on Google Cloud Platform.</li>
<li>Good understanding of private and public cloud design considerations and limitations in the areas of virtualization and global infrastructure, distributed systems, load balancing and networking, event processing, massive data storage and security.</li>
<li>Bachelor's degree in an engineering field.</li>
<li>An advanced degree in an engineering or a business discipline is highly desirable.</li>
</ul>
&nbsp;
Workplace location: This role is fully remote for candidates who reside outside Porto, Maia, Matosinhos, Gondomar, Valongo e Vila Nova de Gaia.&nbsp; Candidates who reside within those municipalities would be required to work in-office 3 days a week.&nbsp;
&nbsp;
<hr>
Benefits:
<ul>
<li>Five9 Shares</li>
<li>Bonus Scheme</li>
<li>10% Flexi Benefit</li>
<li>Meal Allowance</li>
<li>Medical Insurance</li>
<li>Life Insurance&nbsp;</li>
<li>25 day Annual Leave + Public Holidays</li>
</ul>
&nbsp;<div class="content-conclusion">Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.&nbsp;
<hr>
View our privacy policy, including our privacy notice to California residents here:&nbsp;<a href="https://www.five9.com/pt-pt/legal" target="_blank">https://www.five9.com/pt-pt/legal</a>.&nbsp;&nbsp; 
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.</div>

Software Engineer II - Data Platform

<div class="content-intro"><img src="https://www.five9.com/sites/default/files/2025-02/five9-logo.svg" alt="" width="100" style="max-width: 100%;">
Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp;
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;</div>Five9 has led the cloud revolution in contact centers, helping organisations transition from legacy premise-based solutions to the cloud. The cloud contact center market has become the hot space for innovation in real-time communications, and is the tip of the spear for the application of Artificial Intelligence, especially Generative AI and Large Language Models (LLM). Our innovative AI team is responsible for developing a suite of leading edge AI products built upon industry-leading AI tech from vendors like OpenAI, Google, and Amazon. These products include enterprise voice and chatbots (think: ChatGPT for businesses), agent assistance, and conversation analytics. This team - the fastest growing at Five9 - is seeking a talented and experienced Senior Front End React/Redux Software Engineer. In this role, you will be part of the team that builds software that brings AI technologies to users. Prior AI experience is not required - you will receive on-the-job experience for some of the hottest skills on the market. An ideal candidate for us is an experienced engineer who is passionate about building high performance web platforms and applications, a brilliant problem solver and a creative self-starter.
&nbsp;
Key Responsibilities:
<ul>
<li>Implement UX designs by working with UX Designers on a day-to-day basis, using React/Redux based framework.</li>
<li>Build custom widgets for dashboards developed using Google Looker Studio plugins.</li>
<li>Be part of an agile team to develop a scalable, highly available application platform&nbsp;using modern PaaS platforms such as GCP.</li>
<li>Participate and contribute to requirements analysis and grooming.</li>
<li>Understand how to leverage PaaS components, such as CDN, noSQL databases when&nbsp;developing software in order to achieve scalability, reliability, and operability.</li>
<li>Document and communicate clearly architecture and implementation solutions.</li>
<li>Have ownership of your code in production, including on-call, troubleshooting.</li>
</ul>
&nbsp;
Key Skills:
<ul>
<li class="p1">5+ years software development experience.</li>
<li class="p1">React/Redux focus.</li>
<li class="p1">Highly proficient in JavaScript and TypeScript.</li>
<li class="p1">Experience in operational code ownership – on-call, troubleshooting, uptime</li>
<li class="p1">Experience in applying modern UI design patterns and separating concerns in a&nbsp;distributed system.</li>
<li class="p1">Must have experience working within an Agile/Scrum team.</li>
<li class="p1">Positive, self-motivated and enthusiastic attitude with a strong sense of ownership.</li>
<li class="p1">Strong pro-active communication skills, both verbal and written.</li>
<li class="p1">Experience in contact center software is a plus but not required.</li>
<li>Experience with custom widget development using Google Looker Studio is a plus but not required.</li>
</ul>
Workplace location: This role is fully remote for candidates who reside outside Porto, Maia, Matosinhos, Gondomar, Valongo e Vila Nova de Gaia.&nbsp; Candidates who reside within those municipalities would be required to work in-office 3 days a week.&nbsp;
<hr>
Benefits:
<ul>
<li>Five9 Shares</li>
<li>Bonus Scheme</li>
<li>10% Flexi Benefit</li>
<li>Meal Allowance</li>
<li>Medical Insurance</li>
<li>Life Insurance&nbsp;</li>
<li>25 day Annual Leave + Public Holidays</li>
</ul><div class="content-conclusion">Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.&nbsp;
<hr>
View our privacy policy, including our privacy notice to California residents here:&nbsp;<a href="https://www.five9.com/pt-pt/legal" target="_blank">https://www.five9.com/pt-pt/legal</a>.&nbsp;&nbsp; 
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.</div>

Senior Software Engineer - Frontend

<div class="content-intro"><img src="https://www.five9.com/sites/default/files/2025-02/five9-logo.svg" alt="" width="100" style="max-width: 100%;">
Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp;
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;</div>Senior Software Engineer in AI - Front End React/Redux, Java
Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. The cloud contact center market has become the hot space for innovation in real-time communications, and is the tip of the spear for the application of Artificial Intelligence. Five9 has led the charge with its Genius AI platform. Five9 offers a high-energy environment with lots of room for personal and professional growth. Our innovative AI team is seeking a talented and experienced Senior Full Stack Software Engineer to join our Voice of Customer (VOC) team. AI experience is required for this role - you will work hands-on with AI technologies from vendors like Azure, OpenAI, Google, Databricks, IBM, and Amazon, and continue to build on some of the hottest skills on the market. An ideal candidate for us is an experienced engineer who is passionate about building high performance web platforms and applications, a brilliant problem solver and a creative self-starter.
&nbsp;
Voice of Customer (VOC) is Five9’s AI-powered customer insights product. Every day, contact centers handle enormous volumes of voice and chat conversations that hold the clearest signal about what customers actually want - and almost none of it gets read. VOC applies AI to those conversations at scale to surface why customers are reaching out, how those reasons cluster and shift over time, and where the business should act. The result is a set of insights and analytics that CX and operations leaders use to make decisions, with the ability to trace any insight back to the conversations behind it.
&nbsp;
Key Responsibilities:
<ul>
<li>Implement UX designs by working with UX Designers on a day-to-day basis, using React/Redux based framework.</li>
<li>Build the customer-facing insights experience for VOC - interactive dashboards, charts, and drill-down views over AI-generated insights.</li>
<li>Be part of an agile team to develop a scalable, highly available application platform using modern PaaS platforms such as GCP.</li>
<li>Participate and contribute to requirements analysis and grooming.</li>
<li>Understand how to leverage PaaS components, such as CDN, noSQL databases when developing software in order to achieve scalability, reliability, and operability.</li>
<li>Ability to build custom widgets for dashboards developed using Google Looker Studio plugins is a plus, but not required.</li>
<li>Document and communicate clearly architecture and implementation solutions.</li>
<li>Have ownership of your code in production, including on-call, troubleshooting.</li>
</ul>
&nbsp;
Key Skills:
<ul>
<li>5+ years software development experience (mandatory).</li>
<li>React/Redux focus.</li>
<li>Highly proficient in JavaScript and Java.</li>
<li>Hands-on experience building AI-powered product interfaces - presenting model output to users and supporting human review and correction of it.</li>
<li>Experience building data-heavy or analytics interfaces - charts, dashboards, filtering, and large result sets.</li>
<li>Experience with PaaS hosted relational and no-SQL databases.</li>
<li>Desirable, but not required, experience with custom widget development using Google Looker Studio.</li>
<li>Experience in operational code ownership - on-call, troubleshooting, uptime.</li>
<li>Experience in applying modern UI design patterns and separating concerns in a distributed system.</li>
<li>Familiarity with vibe coding using different AI tools like Claude Code.</li>
<li>Must have experience working within an Agile/Scrum team.</li>
<li>Positive, self-motivated and enthusiastic attitude with a strong sense of ownership.</li>
<li>Strong pro-active communication skills, both verbal and written.</li>
<li>AI skills in speech recognition and natural language processing are a plus but not required.</li>
<li>Experience in contact center software is a plus but not required.</li>
</ul><div class="content-conclusion">Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.&nbsp;
<hr>
View our privacy policy, including our privacy notice to California residents here:&nbsp;<a href="https://www.five9.com/pt-pt/legal" target="_blank">https://www.five9.com/pt-pt/legal</a>.&nbsp;&nbsp; 
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.</div>

Senior Software Engineer in AI - FrontEnd React/Redux, Java

<div class="content-intro"><img src="https://www.five9.com/sites/default/files/2025-02/five9-logo.svg" alt="" width="100" style="max-width: 100%;">
Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp;
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;</div>Senior Software Engineer in AI - Java Spring, backend
Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. The cloud contact center market has become the hot space for innovation in real-time communications, and is the tip of the spear for the application of Artificial Intelligence. Five9 has led the charge with its Genius AI platform. Five9 offers a high-energy environment with lots of room for personal and professional growth. Our innovative AI team is seeking a talented and experienced Senior Software Engineer to join our Voice of Customer (VOC) team. AI experience is required for this role - you will work hands-on with AI technologies from vendors like Azure, OpenAI, Google, Databricks, IBM, and Amazon, and continue to build on some of the hottest skills on the market. An ideal candidate for us is an experienced engineer who is passionate about building high performance web platforms and applications, a brilliant problem solver and a creative self-starter.
Voice of Customer (VOC) is Five9’s AI-powered customer insights product. Every day, contact centers handle enormous volumes of voice and chat conversations that hold the clearest signal about what customers actually want - and almost none of it gets read. VOC applies AI to those conversations at scale to surface why customers are reaching out, how those reasons cluster and shift over time, and where the business should act. The result is a set of insights and analytics that CX and operations leaders use to make decisions, with the ability to trace any insight back to the conversations behind it.
&nbsp;Key Responsibilities:
<ul>
<li>Be part of an agile team developing a scalable, highly available application platform using modern PaaS platforms such as GCP.</li>
<li>Utilizing Java Spring Framework and Spring Boot for creation of highly scalable, robust microservices. Reactive programming is desirable but not required.</li>
<li>Build and scale the backend services and data pipelines that turn large volumes of customer conversations into insights.</li>
<li>Integrate AI and LLM services into those pipelines, and make sure the insights they produce are accurate and traceable.</li>
<li>Understand how to leverage PaaS components, such as message buses, cloud functions (lambdas), and noSQL databases when developing software in order to achieve scalability, reliability, and operability.</li>
<li>Participate and contribute to requirements analysis and feature grooming.</li>
<li>Document and communicate clearly architecture and implementation solutions.</li>
<li>Have ownership of your code in production, including on-call, troubleshooting.</li>
</ul>
&nbsp;Key Skills:
<ul>
<li>5+ years software development experience (mandatory).</li>
<li>Highly proficient in Java - Spring Framework, Spring Boot, and REST API design. Reactive programming (rxjava or similar) is desirable but not required.</li>
<li>Hands-on experience building AI-powered products or services, including practical LLM integration - prompt design, structured output, evaluation, and managing cost and latency.</li>
<li>Hands-on experience designing and implementing scalable, event-driven microservices.</li>
<li>Experience with PaaS hosted relational and no-SQL databases (mySQL, BigQuery, DataStore, Redis, etc).</li>
<li>Experience with public cloud technologies and tools - Kubernetes, noSQL databases, message buses.</li>
<li>Experience with large-scale data processing and analytics is a plus.</li>
<li>Familiarity with vibe coding using different AI tools like Claude Code.</li>
<li>Experience in developing automated test cases with modern tools such as JUnit.</li>
<li>Experience in operational code ownership - on-call, troubleshooting, uptime.</li>
<li>Experience in applying design patterns and separating concerns in a distributed system.</li>
<li>Solid understanding of security best practices for protecting applications and data.</li>
<li>Must have experience working within an Agile/Scrum team.</li>
<li>Positive, self-motivated and enthusiastic attitude with a strong sense of ownership.</li>
<li>Strong pro-active communication skills, both verbal and written.</li>
<li>AI skills in speech recognition and natural language processing are a plus but not required.</li>
<li>Experience in contact center software is a plus but not required.</li>
</ul><div class="content-conclusion">Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.&nbsp;
<hr>
View our privacy policy, including our privacy notice to California residents here:&nbsp;<a href="https://www.five9.com/pt-pt/legal" target="_blank">https://www.five9.com/pt-pt/legal</a>.&nbsp;&nbsp; 
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.</div>

Senior AI Software Engineer - Backend

<div class="content-intro"><img src="https://www.five9.com/sites/default/files/2025-02/five9-logo.svg" alt="" width="100" style="max-width: 100%;">
Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp;
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;</div>To complement our rapid growth, we are actively looking for a Senior Software Engineer – Platform with experience working on Google Cloud Platform, to join our team. Five9 delivers market-leading up-time for its Contact Center application while constantly delivering new features and capabilities to highly demanding enterprise customers. This requires that Five9 continually enhances, updates and modernizes the Platform Services that the Contact Center Application runs on. This position requires excellent understanding of cloud software: how it's built, deployed, tested and managed.
&nbsp;
Key Responsibilities:
<ul>
<li>Contribute to the next generation of Five9’s modern SaaS platform, providing businesses the ability to improve customer service through the power of AI in the Contact Center.</li>
<li>You will play a critical role in developing a highly-available, highly-scalable and reliable microservices.</li>
<li>You will apply your expertise of cloud computing stack, broad software technologies, and open source tools to resolve what are often considered seemingly unsolvable cloud technology platform challenges for our customers.</li>
<li>Gain deep application-level knowledge of existing systems as well as contributing to their overall design.</li>
<li>Dive deep into the software stack to troubleshoot and provide production support as needed.</li>
<li>Work with a team of peers, share a passion for what they’re creating and pull your own weight.</li>
</ul>
&nbsp;
Required skills:
<ul>
<li>5+ years of software development experience as part of a Java development team using Spring Framework.</li>
<li>Experience with designing and building highly available and scalable applications.</li>
<li>Good understanding of private and public cloud design considerations and limitations in the areas of virtualization and global infrastructure, distributed systems, load balancing and networking, event processing, massive data storage and security.</li>
<li>Bachelor's degree in an engineering field.</li>
</ul>
&nbsp;
Desired skills:
<ul>
<li>3+ years with Cloud Platform (AWS, Azure, GCP as plus) and Spring Cloud.</li>
<li>Experience and hands on skills with GCP Products such as Google Big Query, Cloud Storage, Cloud Functions, Pub/Sub, App Engine, Cloud SQL.</li>
<li>Experience and hands on skills with Docker, Kubernetes.</li>
<li>Hands on experience working as part of a Continuous Delivery team who continuously develop, test, deploy and manage production applications on Google Cloud Platform.</li>
<li>An advanced degree in an engineering or a business discipline is highly desirable.</li>
</ul><div class="content-conclusion">Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.&nbsp;
<hr>
View our privacy policy, including our privacy notice to California residents here:&nbsp;<a href="https://www.five9.com/pt-pt/legal" target="_blank">https://www.five9.com/pt-pt/legal</a>.&nbsp;&nbsp; 
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.</div>

Senior Software Engineer

<div class="content-intro"><img src="https://www.five9.com/sites/default/files/2025-02/five9-logo.svg" alt="" width="100" style="max-width: 100%;">
Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp;
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;</div>As part of the Cloud Platform Engineering team, you will be building Five9’s next generation, cutting-edge Modern SaaS platform.&nbsp;An ideal candidate for us is an experienced engineer who is passionate about building high performance cloud platforms with automation first mindset and a brilliant problem solver and a creative self-starter. 
Key Responsibilities:
<ul>
<li>Be part of Cloud Platform Infrastructure Team, focused on building the next generation Modern SaaS using public multi-cloud and hybrid-cloud solutions.</li>
<li>Build automation capabilities towards common abstractions, tools, automation for CI/CD and progressive delivery of Cloud Native applications.</li>
<li>Delivering mostly self-selected user stories efficiently and with testability and scalability - including complex tasks that span across adjacent areas.</li>
<li>Leading engineering effort and collaborating regularly with Peers, PM and Quality and Ops, helping mentor others and developing specs.</li>
<li>Is the go-to person who diagnoses and anticipate problems/bugs, drives toward industry standards/patterns, making sure project is delivered and deployed end to end.</li>
<li>Enable all Five9 development teams with a Cloud Native developer workflow, conduct developer training and toolset to automate software delivery with a focus on Scale, HA.</li>
<li>Design, and build secure, highly scalable, enterprise grade platform services.</li>
<li>Document and communicate clearly of architecture and implementation solutions.</li>
<li>Work closely with product managers, architects, testers, and development teams.</li>
<li>Troubleshoot and support current Cloud platform in production.</li>
<li>Can mentor and displays emotional intelligence.</li>
<li>Expertise to Debug &amp; Support Production issues.</li>
</ul>
&nbsp;
Key Qualifications:
<ul>
<li>9+ years of professional DevOps / production operations experience.</li>
<li>5+ years of Cloud Native application delivery experience.</li>
<li>Strong Hands-on experience with Kubernetes, CI/CD tools like GitLab, TeamCity.</li>
<li>Intimate knowledge of public cloud infrastructures (GCP - Preferred, AWS, Azure).</li>
<li>Hands-on experience working on core Cloud services – compute, storage, network, virtualization, Identity and Access Management (IAM).</li>
<li>Strong proven experience in Infrastructure as Code (IaC), to be responsible for building robust platforms using automation.</li>
<li>Strong Experience in building automation and deploying high quality software with test frameworks and CI/CD, Progressive Delivery.</li>
<li>Advanced knowledge of Linux based systems and runtimes.</li>
<li>Strong development experience in one or more programming languages - Python, Terraform, Golang, Java, etc.</li>
<li>Expert level in Current technology Stack Helm, K8S, Istio, GCP, AWS, GKE, EKS, Terraform, SRE/DevOps practices or equivalent.</li>
<li>DevOps mindset and familiarity with the concept of Site Reliability Engineering – inherent sense of ownership through the development and deployment lifecycle.</li>
<li>Experience working with at least 1 or more Cloud Provider automation tools.</li>
<li>You understand what it takes to run mission critical software in production.</li>
<li>Ability to prioritize tasks, work both independently and collaboratively in an agile environment.</li>
</ul>
&nbsp;
Benefits:
<ul>
<li>Five9 Shares</li>
<li>Bonus Scheme</li>
<li>10% Flex Benefit</li>
<li>Meal Allowance</li>
<li>Medical Insurance</li>
<li>Life Insurance&nbsp;</li>
<li>25 day Annual Leave + Public Holidays</li>
</ul><div class="content-conclusion">Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.&nbsp;
<hr>
View our privacy policy, including our privacy notice to California residents here:&nbsp;<a href="https://www.five9.com/pt-pt/legal" target="_blank">https://www.five9.com/pt-pt/legal</a>.&nbsp;&nbsp; 
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.</div>

Staff Software Engineer - DevOps

<div class="content-intro"><img src="https://www.five9.com/sites/default/files/2025-02/five9-logo.svg" alt="" width="100" style="max-width: 100%;">
Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp;
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;</div>
<h2 class="PDq2pG_selectionAnchorContainer" data-section-id="12etlfx" data-start="198" data-end="216">Team Overview</h2>
The Core Applications team takes pride in providing exceptional support and innovative solutions for a diverse range of essential applications and tools, including Agent Desktop Plus, Supervisor Plus, Admin Console, iPad Supervisor, Freedom Application Platform, Internal Admin (Shell), Agent Assist UI, Nimbus, and Unified Portal / Login.
We have a passion for excellence. Our dedicated team is committed to optimizing user experiences, streamlining workflows, and enhancing productivity across the board. Whether empowering agents with intuitive interfaces, empowering supervisors with powerful management tools, or enabling seamless access to critical applications via multiple platforms, we strive to deliver with utmost efficiency and customer satisfaction.
Our mission is to shape the future of Five9, where innovation and collaboration go hand in hand as we strive to build a world-class ecosystem of integrated solutions that cater to the ever-evolving needs of our valued users.
<hr data-start="1209" data-end="1212">
<h2 class="" data-section-id="rc0wgi" data-start="1214" data-end="1234">Role Overview</h2>
The Core Applications team is doing greenfield work, introducing new concepts and capabilities to our suite of UI products on a modern React + TypeScript stack.
As a Software Engineer, you'll build features and take ownership of well-scoped work end-to-end. You'll collaborate closely with engineers across a distributed team spanning Australia, India, and the US. AI tools are a core part of how we work every day.
<hr data-start="1654" data-end="1657">
<h2 data-section-id="1pzghrs" data-start="1659" data-end="1686">Key Responsibilities</h2>
<ul data-start="1688" data-end="2152">
<li data-section-id="jaegvb" data-start="1688" data-end="1819">Build and ship features on the new agent desktop in React + TypeScript + Nx, using AI coding agents as part of the daily workflow</li>
<li data-section-id="rr95h" data-start="1820" data-end="1913">Take ownership of well-scoped work end-to-end, from implementation to testing to deployment</li>
<li data-section-id="vkuyvc" data-start="1914" data-end="1984">Participate in code reviews and contribute to the shared quality bar</li>
<li data-section-id="l1azmu" data-start="1985" data-end="2078">Collaborate async-first with engineering, product, and design across distributed time zones</li>
<li data-section-id="e2ziit" data-start="2079" data-end="2152">Contribute to async planning via Jira, written documentation, and Slack</li>
</ul>
<hr data-start="2154" data-end="2157">
<h2 data-section-id="1rqbsmb" data-start="2159" data-end="2189">Qualifications &amp; Skills</h2>
<ul data-start="2191" data-end="2828">
<li data-section-id="3bqnn6" data-start="2191" data-end="2313">Strong React and TypeScript proficiency; experience with other modern frameworks (Vue, Angular, Svelte) is a good signal</li>
<li data-section-id="vb5ldn" data-start="2314" data-end="2424">Testing experience with Jest and/or Playwright, with an understanding of the value of thorough test coverage</li>
<li data-section-id="zhphq6" data-start="2425" data-end="2549">Able to operate autonomously on a small, fast-paced team; fills gaps and makes reasonable calls without constant direction</li>
<li data-section-id="1j1q3rn" data-start="2550" data-end="2656">Strong written communication and collaboration skills for a remote, async-first, distributed environment</li>
<li data-section-id="nqyjfw" data-start="2657" data-end="2767">Prior experience using AI coding tools and a genuine willingness to evolve those skills as the space changes</li>
<li data-section-id="1ikqz5n" data-start="2768" data-end="2828">Bachelor's degree (or equivalent) in a relevant discipline</li>
</ul>
<hr data-start="2830" data-end="2833">
<h2 data-section-id="eq14gy" data-start="2835" data-end="2858">Preferred Skills</h2>
<ul data-start="2860" data-end="3246">
<li data-section-id="d2tvty" data-start="2860" data-end="2924">Prior experience in CCaaS, agent desktop, or UI platform roles</li>
<li data-section-id="mr8tn0" data-start="2925" data-end="2970">Familiarity with TanStack Query and Zustand</li>
<li data-section-id="1rxfr42" data-start="2971" data-end="3061">Web accessibility knowledge; familiarity with WCAG standards and building accessible UIs</li>
<li data-section-id="wrj4ty" data-start="3062" data-end="3180">Monorepo and micro-frontend architecture experience; Nx preferred, but PNPM, Lerna, and other tools are good signals</li>
<li data-section-id="8u2x5w" data-start="3181" data-end="3246">Experience with WebSockets or real-time application development</li>
</ul>
<hr data-start="3248" data-end="3251">
<h2 data-section-id="1rmcmtp" data-start="3253" data-end="3278">Other Requirements</h2>
<ul data-start="3280" data-end="3400">
<li data-section-id="10fs642" data-start="3280" data-end="3349">Working shift must be aligned to overlap with Pacific working hours</li>
<li data-section-id="e6tp0t" data-start="3350" data-end="3400">This position requires the ability to be On Call</li>
</ul>
<hr data-start="3402" data-end="3405">
<h2 data-section-id="1d91h9h" data-start="3407" data-end="3431">Key Relationships</h2>
There are no direct reports to this role.
Key stakeholders include:
<ul data-start="3507" data-end="3703">
<li data-section-id="1j81v6o" data-start="3507" data-end="3539">Service owners and their teams</li>
<li data-section-id="9am2xi" data-start="3540" data-end="3599">Technical leadership and senior management, including VPs</li>
<li data-section-id="1kpkxmn" data-start="3600" data-end="3619">Engineering teams</li>
<li data-section-id="1tnd3ca" data-start="3620" data-end="3647">Network and Telecom teams</li>
<li data-section-id="1n4b5nj" data-start="3648" data-end="3672">Customer service teams</li>
<li data-section-id="1ye87nv" data-start="3673" data-end="3703">Compliance and infosec teams</li>
</ul>
This is not a customer-facing role.

&nbsp;<div class="content-conclusion">Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.&nbsp;
<hr>
View our privacy policy, including our privacy notice to California residents here:&nbsp;<a href="https://www.five9.com/pt-pt/legal" target="_blank">https://www.five9.com/pt-pt/legal</a>.&nbsp;&nbsp; 
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.</div>

Software Engineer II

<div class="content-intro"><img src="https://www.five9.com/sites/default/files/2025-02/five9-logo.svg" alt="" width="100" style="max-width: 100%;">
Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp;
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;</div>Role Overview&nbsp; &nbsp; We're looking for a talented Frontend Engineer who leads with UI but isn't afraid to go deep. You thrive in a fast moving environment, ship polished interfaces with TypeScript and React and embrace AI-assisted development as a core part of your workflow. This role is front-end-first, but the expectation is that you'll grow into full stack ownership over time.&nbsp;
How You Contribute<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335557856&quot;:16777215,&quot;335559738&quot;:299,&quot;335559739&quot;:299}">&nbsp;
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Design and build responsive, performant UIs using&nbsp;React,&nbsp;TanStack,&nbsp;Zustand,&nbsp;TypeScript and/or JavaScript&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="2" data-aria-level="1">Collaborate on feature development end-to-end, gradually taking on backend work as you grow&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="3" data-aria-level="1">Use&nbsp;GitLab&nbsp;for version control, CI/CD pipelines, merge request workflows, and issue tracking&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="4" data-aria-level="1">Deploy and manage workloads on&nbsp;Google Cloud Platform CDN, working alongside with services like GKE, and Cloud Storage&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="5" data-aria-level="1">Leverage&nbsp;AI-assisted (vibe coding)&nbsp;tools to accelerate development —&nbsp;you're&nbsp;comfortable using Copilot, Cursor, Claude, or similar tools as a force multiplier&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="6" data-aria-level="1">Write clean, maintainable code with strong typing and&nbsp;component&nbsp;reuse in mind&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="7" data-aria-level="1">Partner closely with designers and product to translate specs into real, shippable experiences&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="8" data-aria-level="1">Participate in code reviews, retrospectives, and architectural discussions&nbsp;</li>
</ul>
&nbsp;
Required Skills and Qualifications&nbsp;<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335557856&quot;:16777215,&quot;335559738&quot;:299,&quot;335559739&quot;:299}">&nbsp;
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">4+&nbsp;years of&nbsp;+&nbsp;post-internship experience with React and TypeScript.&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="2" data-aria-level="1">Solid JavaScript/ TypeScript, HTML, CSS&nbsp;&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="3" data-aria-level="1">Knowledge of&nbsp;UI Component Libraries, Web Accessibility, Internationalization&nbsp;&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="4" data-aria-level="1">Ability to work with test&nbsp;libraries (Jest, Playwright)&nbsp;&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="5" data-aria-level="1">Proficient in React,&nbsp;TanStack,&nbsp;Zustand&nbsp;&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="6" data-aria-level="1">Engineering focus&nbsp;&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="7" data-aria-level="1">Overall system knowledge&nbsp;&nbsp;&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="8" data-aria-level="1">Working knowledge of&nbsp;Jira, GitLab, Visual Studio, CI/CD&nbsp;&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="9" data-aria-level="1">Proficient in Google Cloud Platform, Kubernetes,&nbsp;BigQuery, Cloud SQL, CDN&nbsp;&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="10" data-aria-level="1">Ability to use Claude Code&nbsp;</li>
</ul>
Desirable Qualifications<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335557856&quot;:16777215,&quot;335559738&quot;:299,&quot;335559739&quot;:299}">&nbsp;
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">AI Tools<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335557856&quot;:16777215,&quot;335559685&quot;:720,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279,&quot;335559991&quot;:360}">&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="2" data-aria-level="1">Micro Front End Architecture&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="3" data-aria-level="1">Java/&nbsp;Springboot&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="4" data-aria-level="1">Database SQL/ NoSQL&nbsp;</li>
</ul>
Five9 embraces diversity and is committed to building a team that&nbsp;represents&nbsp;a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.&nbsp;&nbsp;<div class="content-conclusion">Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.&nbsp;
<hr>
View our privacy policy, including our privacy notice to California residents here:&nbsp;<a href="https://www.five9.com/pt-pt/legal" target="_blank">https://www.five9.com/pt-pt/legal</a>.&nbsp;&nbsp; 
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.</div>

Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp; Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;&nbsp; Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values every day results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Our Global Voice Team is looking for a committed, experienced Software Engineer II who is passionate about creating high-performing, scalable, and resilient mission-critical services that form the foundation of Five9’s next-generation contact center platform. You will have the opportunity to combine your existing expertise with new learnings, crafting bespoke solutions that serve our customers and partners. Responsibilities: Participate in an Agile Scrum team that practices DevOps. Write clean, well-documented code and corresponding tests. Deliver your code as part of an overall solution running in the public cloud. Develop and enhance our Media Server to support real-time integrations with Large Language Models (LLMs) and other AI services. Required Skills: 3+ years of professional experience in software development, including experience in C and/or C++. Hands-on experience developing software for real-time communications signaling and media protocols (e.g., SIP, RTP). Ability to methodically troubleshoot complex systems. Excellent communication and organizational skills, with a strong sense of ownership. Technical Skills: Modern C++ (C++17+) RTP/SIP, audio codecs, SIP/SDP ASR/TTS integration AI APIs Cloud platforms (AWS, Azure, GCP) CI/CD Containers Site Reliability Engineering (SRE) principles AI/ML and Large Language Models (LLMs) Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.&nbsp; View our privacy policy, including our privacy notice to California residents here:&nbsp;https://www.five9.com/pt-pt/legal.&nbsp;&nbsp; Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Software Engineer II – Global Voice (C++) | India

<div class="content-intro"><img src="https://www.five9.com/sites/default/files/2025-02/five9-logo.svg" alt="" width="100" style="max-width: 100%;">
Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp;
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;</div>We are looking for a Senior Audience Marketing Manager to own the audience strategy for an assigned industry vertical — across both net-new prospect accounts and Five9's existing customer base — and to be the connection between marketing investment and pipeline outcomes. Reporting to the Senior Director of N. America Demand Generation, this person is accountable for how well Five9 understands its target accounts in the vertical, how consistently marketing and sales work from the same plan, and how effectively the company's platform story lands with the specific buying committee in that industry, whether that account is being won for the first time or grown after the sale.
The specific vertical this role owns — Healthcare, Financial Services and Insurance, or another priority industry — is based on business need and may shift over time. Whatever the assignment, the job is the same: build the audience plan for the full account base in that vertical, run the campaigns that plan calls for, and manage the budget behind it, end to end.
The right candidate treats campaign execution as a means to a pipeline outcome, not an end in itself. They build, run, and optimize the campaigns their vertical needs, while partnering with Sales, Sales Development, Customer Success/Account Management, Solution Consulting, Product Marketing, and Brand to align that execution with go-to-market priorities rather than running a parallel plan. And they can defend the plan in front of leadership with pipeline logic, not vanity metrics.
<h2>Key Responsibilities</h2>
<h3>Audience Strategy &amp; Measurement</h3>
<ul>
<li>Own and communicate the audience marketing strategy for an assigned industry vertical tied directly to Five9's account-based go-to-market model, spanning the entire lifecycle from net-new prospect to customer advocate.</li>
<li>Establish the measurement model connecting audience activity to business outcomes — new and expansion pipeline creation, account engagement, and progression through the funnel.</li>
<li>Present vertical performance and investment cases to marketing and sales leadership with a clear line from spend to outcome.</li>
</ul>
<h3>Pipeline &amp; Revenue Partnership</h3>
<ul>
<li>Own the marketing contribution to the vertical's pipeline in direct partnership with the Sales, Sales Development, and Customer Success/Account Management teams working the same account list.</li>
<li>Build and run marketing programs into the vertical's existing customer base, driving engagement, expansion, and cross-sell with the same rigor applied to net-new pipeline.</li>
<li>Participate in the vertical's pipeline cadence, reporting progress and gaps alongside the sales and customer success counterparts who own the same accounts.</li>
</ul>
<h3>Persona &amp; Positioning Strategy</h3>
<ul>
<li>Adapt Five9's core platform positioning to the buying committee inside the vertical, translating a horizontal narrative into an industry-specific pitch.</li>
<li>Equip Sales, Sales Development, and Customer Success/Account Management with vertical-specific messaging, proof points, and objection handling while staying current on the industry's regulatory and competitive context as assignments shift.</li>
<li>Know which competitors matter most for the vertical — build that differentiation into campaign messaging proactively, ensuring the marketing itself makes the case rather than leaving differentiation to be argued deal-by-deal in Sales conversations.</li>
</ul>
<h3>Budget &amp; Program Execution</h3>
<ul>
<li>Manage the marketing budget for the vertical — making deliberate trade-offs across prospect accounts, customer accounts, events, campaigns, and content.</li>
</ul>
<h2>Candidate Requirements and Experience</h2>
<ul>
<li>6+ years of experience in B2B marketing, with direct accountability for pipeline or revenue outcomes.</li>
<li>Experience designing and executing account-based, vertical, or industry-specific marketing programs.</li>
<li>Track record partnering directly with sales organizations against a shared account list and shared pipeline targets.</li>
<li>Demonstrated ability to tie marketing programs to pipeline and revenue outcomes, not activity metrics.</li>
<li>Deep understanding of B2B SaaS buying processes and multi-persona buying committees, and experience owning and defending a marketing budget.</li>
<li>Working fluency across the full demand marketing mix — field, digital, email, content, and events — with a clear point of view on how each channel contributes to, converts, and reinforces the others inside one integrated plan. This role is built for a well-rounded demand marketer, not a single-channel specialist.</li>
<li>Strong written and verbal communication skills, with the ability to adapt core positioning for different personas and industries, and comfort working consistently from shared frameworks and proof points rather than developing messaging independently.</li>
<li>Experience marketing into a regulated or compliance-heavy B2B industry — financial services, healthcare, government, or similar — is highly recommended.</li>
<li>Experience in contact center, CCaaS, UCaaS, or adjacent technology industries is highly recommended, along with familiarity with account scoring/ICP models, ABM platforms (e.g., 6sense, Demandbase), and Salesforce or marketing analytics tools.</li>
<li>Hands-on proficiency with modern AI tools and a clear point of view on their application to audience and demand marketing — including practical experience using AI to accelerate campaign development, research, and content production.</li>
<li>Bachelor’s degree or equivalent experience.</li>
</ul>
&nbsp;<div class="content-pay-transparency"><div class="pay-input"><div class="description">Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices.&nbsp; For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.&nbsp;
<hr>
&nbsp;
As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.&nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our total reward package also includes:
<ul>
<li>Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short &amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.</li>
<li>Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.</li>
<li>Generous employee stock purchase plan.</li>
<li>Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.</li>
</ul>
All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.</div><div class="title">The US base salary range for this role is below. </div><div class="pay-range">$82,300&mdash;$229,500 USD</div></div></div><div class="content-conclusion">Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.&nbsp;
Five9 is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and interview process. If you need assistance or an accommodation due to a disability, please contact us at accommodations@five9.com to request an accommodation. Requests will be handled confidentially and in accordance with applicable law.
<hr>
View our privacy policy, including our privacy notice to California residents here:&nbsp;<a href="https://www.five9.com/pt-pt/legal" target="_blank">https://www.five9.com/pt-pt/legal</a>.&nbsp;&nbsp; 
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.</div>

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