Five9, Inc., together with its subsidiaries, provides cloud software for contact centers in the United States and internationally. The company offers virtual contact center cloud platform that delivers a suite of applications, which enables the breadth of contact center-related customer service, sales, and marketing functions. Its solution enables its clients to manage these customer interactions across various channels, including voice, video, chat, email, website, social media, click-to-call, callback, and mobile channels, as well as through APIs; and provides natural language processing and automatic speech recognition solutions. The company serves customers in various industries comprising banking and financial services, business process outsourcers, consumer, healthcare, technology, and education. Five9, Inc. was incorporated in 2001 and is headquartered in San Ramon, California.

Senior Data Engineer

Manager Cloud Infrastructure, Storage Services

Associate Sales Operations Analyst

Director, Product Management, FedRAMP

Senior DevOps Engineer

RFP Writer

Principal Cloud Engineer

Marketing Project Coordinator

SOC Analyst

Senior Software Engineer

Financial Analyst

Product Security Architect

Data Center Engineer

Cloud Security Engineer

VDI Architect

Senior Product Manager – US Public Sector (Contact Center Software)

Account Based Marketing Specialist

Windows DevOps Engineer

Senior Software Engineer in AI - Full Stack

Voice Architect, FedRAMP

Information Security Awareness Manager

Senior Software Engineer - Telco

Senior Director, Partner Success

Voice Product Manager

Senior Platform Engineer - Infrastructure

Junior QA Engineer - Contract

Senior Software Engineer – Platform Infrastructure

Senior Sales Training & Enablement Specialist - Account Sales

Software Engineer II - Product Engineering

MS SQL Server Database Administrator

Senior Software Engineer - Core Team

Senior Software Engineer – Frontend

Senior Software Engineer - Voice Team

Sales Operations Analyst

Senior Cloud Engineer

Technical Writer, Product Engineering

Senior Applied Scientist – NLP

Information Security Incident Engineer

Software Engineer II â€“ Data Platform

Search Engine Optimization (SEO) Specialist - Contract-to-Hire

Senior Platform Engineer – Infrastructure (FedRAMP)

Senior Executive Assistant to the President

Sr. Channel Sales Manager

Site Reliability Engineer

Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp; Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;We are seeking a customer-facing Associate Data Scientist/AI Trainer to join a Professional Services team focused on Conversational AI implementations. The ideal candidate should have a good understanding of Natural Language Processing technologies. In this role, you will be responsible for working with Developers and Conversation Designers to ensure highest levels of accuracy and performance in Five9’ AI based solutions such as intelligent virtual agents, agent guided solutions, and others.&nbsp; Responsibilities:&nbsp; Label language data following labeling guidelines.&nbsp; Ensure that labeling/data analysis tasks are completed on time and to a high standard.&nbsp; Review, maintain and improve labeling guidelines and procedures to ensure consistency and accuracy of labeling/analysis.&nbsp; Collaborate with Data Scientists and Engineers to identify requirements and prioritize tasks.&nbsp; Work with the project management team to ensure that labeling/analysis tasks are scheduled and completed according to project timelines.&nbsp; Identify opportunities for process improvements and automation to increase efficiency and reduce errors.&nbsp; Implement/improve methods to compare and evaluate LLM outputs.&nbsp; Create and curate multilingual speech and text datasets.&nbsp; Evaluate and recommend ML models for topic modeling, summarization, intent classification.&nbsp; Create data visualization tools and dashboards.&nbsp; Minimum Qualifications:&nbsp; Familiarity with NLP labeling/analysis.&nbsp; Undergraduate degree in Human-Computer Interaction, Computer Science, Cognitive Science, Linguistics or similar.&nbsp; Understanding of Conversational AI concepts and technologies.&nbsp; Excellent project management and communication skills.&nbsp; Strong attention to detail and ability to maintain high-quality standards.&nbsp; Demonstrated ability to work independently and as part of a team.&nbsp; Fluent in English, both written and spoken.&nbsp; Preferred Qualifications&nbsp; Graduate degree or higher in in Human-Computer Interaction, Computer Science, Cognitive Science, Linguistics or similar.&nbsp; Experience with programming and data analysis/statistics with languages and platforms such as Python, R, Jupyter, and SQL.&nbsp; Experience in a customer-facing role (requirement gathering, presentations, etc.).&nbsp; Familiarity with version control, unit tests, and other programming best practices.&nbsp; Proficiency in additional languages.&nbsp; Experience designing and conducting data experiments.&nbsp; Familiarity with bot frameworks such as IBM Watson, Amazon Lex, Rasa or Google Dialogflow.&nbsp; Experience with ML libraries, such as SciKit Learn, TensorFlow, etc.&nbsp; Hands on experience with LLMs, prompt engineering, fine-tuning and evaluation.&nbsp; &nbsp;Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office.&nbsp; For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office.&nbsp; As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.&nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our total reward package also includes: Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short &amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. Generous employee stock purchase plan. Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave. All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.The US base salary range for this role is below. $59,600&mdash;$134,400 USDFive9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.&nbsp; View our privacy policy, including our privacy notice to California residents here:&nbsp;https://www.five9.com/pt-pt/legal.&nbsp;&nbsp; Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Associate Data Scientist/AI Trainer

Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp; Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;Five9 is seeking an Automation Engineer for the AI and Custom Services team within Enterprise Professional Services. The ideal candidate is a passionate, self-managed individual who delights customers with their communication skills. Creating new design patterns, pushing the boundaries of product and straddling the line between tactical and strategic are all in a typical day’s work. This candidate must have the technical prowess to problem solve unique and challenging customer requirements, build to specification efficiently via Five9 software while always being mindful of where platform possibilities end and customizations begin. You are knowledgeable of how to use AI in the contact center, and ideally are familiar with Five9 Virtual Contact Center. You listen more than you speak. When you do speak it is prescriptive in nature to help the customer achieve maximum potential. Key Responsibilities: Engage with customers to acquire a rich understanding of their problems, needs, and goals. Deliver AI &amp; Custom Services projects. Design and configure applications on the Five9 platform for each customer’s unique requirements, often with integrations to third party platforms. Provide customers with configuration advice and problem resolution on Five9 product. Give customized training to ensure customers have a thorough understanding of these solutions. Consulting engagements. Effectively and succinctly communicate with both internal and external stakeholders. Lead technical sessions and become a trusted advisor to decision makers while demonstrating mastery of the technical domain. Handle pre-sales Statement of Work requests from creation to design document handoff. Includes ability to work with a client to gather true business requirements, determine the level of effort for a project and document a target solution. Required Skills: Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Engineering, a related technical discipline, or equivalent experience. Minimum three (3) years of experience in a customer-facing position. Ability to listen to a customer’s request, separate the problem from the requested solution, visualize the available options and communicate the available options efficiently and distinctly. Self-starter possessing excellent time management skills. Able to manage multiple activities simultaneously while requiring little or no oversight and/or direction. Excellent English verbal and written skills. Ability to learn new skills quickly and digest new product features without assistance. An expert at developing positive and productive relationships with people. Passion for continuous improvement both technically and professionally. Knowledge of and experience implementing intelligent virtual agents, natural language understanding engines such as Google Dialogflow, Amazon Lex, IBM Watson, or Agent Assist platforms. Knowledge of modern API standards (SOAP, XML, REST, JSON) and experience integrating to them. Willing to travel up to 10% nationally with occasional international travel possible (valid passport required). Preferred Skills: Familiarity or technical certification in SaaS, IaaS, PaaS, networking, CRM, ACD, IVR and call center practices. Includes technical certifications in any related industry such as Google Cloud Platform, Amazon Web Services or Salesforce. Experience working on enterprise deployments involving multiple vendors. A strong combination of technical call center expertise, client development, and configuration experience. Creativity in solution architecture and design. &nbsp; &nbsp;Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office.&nbsp; For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office.&nbsp; As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.&nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our total reward package also includes: Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short &amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. Generous employee stock purchase plan. Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave. All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.The US base salary range for this role is below. $71,900&mdash;$172,300 USDFive9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.&nbsp; View our privacy policy, including our privacy notice to California residents here:&nbsp;https://www.five9.com/pt-pt/legal.&nbsp;&nbsp; Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Automation Engineer

Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp; Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;Platform Configuration Engineer I Reporting to the Supervisor of the Professional Services team, you will perform project tasks such as system configuration, training, documentation, and customer follow-up. You will handle several projects simultaneously, providing expert recommendations for Contact Center Solutions in a Technical and consultative role Key Responsibilities: Configure VCC application according to specifications provided by Five9 Business Analyst while following best practice guidelines. Configure according to best practices, review the design, and evaluate the efficiency of the recommended solutions. Build customer trust by setting expectations and ensuring their business needs align with the Five9 solution. Thoroughly test configuration before declaring configuration to be complete. Develop stable working relationships both internally and with customers. Exchanges standard/basic information with colleagues and immediate supervisor, project leaders, and other professionals in the team and group. Learn and get trained with the following: Integrations with Five9 partners (Salesforce, Zendesk, etc.) Digital Channel (Chat/Email/SMS) Key Requirements: Minimum of 2 years experience in Implementation (Professional Services) and configuration experience in a Cloud computing or telephony environment Has good verbal and written communication skills (English) Has strong knowledge of Internet technology, hosted solutions (SaaS), VoIP, IVR, and Call Center skills/practices Hands-on CRM and Lead Management solutions experience (Salesforce, Velocify, NetSuite, Zendesk) are desired. Knowledgeable of Digital Engagement channels (Email, Chat, SMS) Preferably graduate of IT or related technical course. Key Skills: Knowledge of Five9 and VCC-specific offerings and Call Center best practices. Demonstrates Advance Technical Skills. Able to provide customers with best practices and recommendations for managing their call centers in a consultative manner. Able to learn Five9 and PS values and actively apply them to projects. Able to act as a Platform Configuration Engineer (PCE) or a Solution Architect (SA) when working on accounts. Whichever role type will be needed and applied to a project’s implementation will be assessed and decided upon by PS management. Must be a strategic thinker; able to understand the ‘Big picture”; able to think quickly and adeptly while solving complex problems. Willing to work in a permanent night shift schedule. Company Benefits Company stocks Annual merit increase based on performance 15% night shift differential pay Paid Leave with Cash Conversion HMO with free dependents Retirement Plan Life Insurance While on work from home setup: Internet and meal allowance are provided Employee Assistance Program for mental and social well-being Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th&nbsp;month pay, Solo parent leave, Special leave for women) Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.&nbsp; View our privacy policy, including our privacy notice to California residents here:&nbsp;https://www.five9.com/pt-pt/legal.&nbsp;&nbsp; Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Platform Configuration Engineer

Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp; Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;We are seeking a hands-on and collaborative Enterprise Security Engineer to help mature and expand Five9’s Enterprise and IT Security program. In this role, you will be a key contributor to securing Five9’s corporate infrastructure, SaaS applications, and workforce technologies. You’ll partner closely with IT, Identity, and cloud operations teams to implement security controls, monitor posture, and remediate risks—ensuring that our enterprise environment remains resilient against evolving threats. &nbsp; Key Responsibilities: SaaS Security Posture Management (SSPM): Continuously assess and monitor the organization’s SaaS applications for misconfigurations, excessive permissions, and deviations from security best practices.Partner with development teams to integrate security into CI/CD pipelines and champion secure coding practices Identity &amp; Access Management (IAM): Administer and enforce access controls across SaaS and IT systems, including SSO, MFA, SCIM provisioning, and role-based access policies to ensure least privilege.Deliver clear, data-driven reports to stakeholders and leadership, highlighting security trends, remediation progress, and residual risks IT Security Operations: Support endpoint, network, and cloud security posture by managing policies and coordinating remediation with IT teams. &nbsp; Requirements: Minimum of 2 years of experience in enterprise security Familiarity with enterprise IT environments: Windows, macOS, Linux, Active Directory/Entra ID, endpoint management (e.g., Intune, Jamf). Strong knowledge of identity and access management (IAM), including SSO, MFA, SCIM provisioning, and conditional access. Strong ability to work with data using Excel, SQL, Python, or data visualization platforms to identify trends and present findings Excellent analytical and problem-solving skills with the ability to communicate complex issues in simple terms to both technical and non-technical stakeholders Strong collaboration skills and ability to influence across teams Proven track record of handling sensitive information with integrity and confidentiality &nbsp; Preferred Skills: Experience in a regulated industry, especially financial services or telecom Familiarity with US and International regulatory compliance frameworks such as PCI-DSS, ISO 27001, SOC2, etc. &nbsp; Benefits: Five9 Shares Bonus Scheme 10% Flexi Benefit Meal Allowance Medical Insurance Life Insurance&nbsp; 25 day Annual Leave + Public Holidays Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.&nbsp; View our privacy policy, including our privacy notice to California residents here:&nbsp;https://www.five9.com/pt-pt/legal.&nbsp;&nbsp; Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Enterprise Security Engineer

Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp; Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;Senior IT Project Manager &nbsp; Five9 is a leading provider of cloud software for the enterprise contact center market. Five9 offers our partners a solution that is reliable, secure, compliant and scalable, while creating exceptional customer experiences, increasing agent productivity and delivering tangible business results.&nbsp; We're seeking a proactive, self-motivated individual to join our IT Project Management team. The ideal candidate is a fast learner with the versatility to lead and deliver technical projects. Our team drives program and project management excellence, enabling the prioritization, planning, and execution of initiatives across SaaS, public cloud, and IT infrastructure—including third-party application platforms. This role will focus specifically on Five9’s business systems and infrastructure.&nbsp;&nbsp; The successful candidate will lead projects focused on key business processes such as quote-to-cash, procure-to-pay, compliance and governance as well as initiatives in customer experience enhancements, cost optimization, operational efficiency, and growth. In addition, this role will lead the change management process, Agile practices, and IT communications.&nbsp; You will need to be a team player with the right combination of project management, technical, and interpersonal skills. You will also leverage your superior negotiation skills and influence to work with all levels of management and their teams to keep projects on track from initiation to closing.&nbsp;&nbsp; Responsibilities&nbsp; Oversee the end-to-end delivery of multiple enterprise-level IT initiatives, driving strategic projects that evolve Five9’s business applications, infrastructure, and platforms.&nbsp; Proactively manage project risks and issues while fostering trusted relationships with all project team members including IT delivery teams and business stakeholders.&nbsp; Drive high-quality project results including on-time delivery within budget and scope and delivering expected customer outcomes.&nbsp;&nbsp; Liaise between IT and business teams to ensure smooth execution of operational initiatives and transition support during technology rollouts.&nbsp; Orchestrate project management in alignment with PMO best practices, standards and processes.&nbsp; Provide timely and transparent updates to sponsors and stakeholders regarding scope changes, risks, delays, and other delivery-impacting factors.&nbsp; Create and maintain comprehensive project documentation, including charters, project plans, stakeholder presentations, risk registers, retrospectives, and status reports.&nbsp; Contribute to continuous improvement efforts within the PMO by identifying and implementing enhancements to delivery processes and project quality.&nbsp; Lead as a Scrum Master for Agile teams, conducting daily standups, sprint planning, reviews, and retrospectives, while identifying and resolving delivery blockers.&nbsp; Champion Agile best practices while promoting continuous improvement through tracking metrics like burndown and velocity.&nbsp; Steward of the Change Advisory Board (CAB) meetings, overseeing the change review process and managing change dispositions.&nbsp; Plan and manage IT communications, including service release announcements, OKR updates, program highlights, internal newsletters, and proactive messaging to business partners.&nbsp; &nbsp; Key Competencies&nbsp; Attention to detail and strong problem-solving skills&nbsp; Self-starter with a high degree of flexibility, independence and initiative&nbsp; Ability to make decisions, prioritize and adapt in a fast-paced environment&nbsp; Team-oriented mindset with a willingness to learn, grow and collaborate&nbsp;&nbsp; Comfortable working in a fast-paced, collaborative environment&nbsp; Strong communication, organization, and interpersonal skills&nbsp; Excellent interpersonal, organizational, negotiation and conflict-resolution skills&nbsp; Confident in ability to communicate with all levels of the organization&nbsp;&nbsp;&nbsp; Strong presentation, problem-solving and analytical skills&nbsp;&nbsp; &nbsp; Requirements&nbsp; 7-10 years of enterprise program or project management experience&nbsp;&nbsp;&nbsp; Experience managing initiatives involving design and implementation of strategic IT applications systems and software products&nbsp; Basic understanding of project management methodologies (Agile, Scrum, or Waterfall)&nbsp; Familiarity with data center operations and public cloud, including infrastructure, database, networking, telephony, voice, and information security&nbsp; Able to understand both technical and functional details to successfully gather and understand complex requirements and drive projects to completion&nbsp; B.S. in Business or Engineering discipline preferred&nbsp; PMP and/or Scrum master certification a plus&nbsp; Company Benefits Company stocks Annual merit increase based on performance 15% night shift differential pay Paid Leave with Cash Conversion HMO with free dependents Retirement Plan Life Insurance While on work from home setup: Internet and meal allowance are provided Employee Assistance Program for mental and social well-being Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th&nbsp;month pay, Solo parent leave, Special leave for women) Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.&nbsp; View our privacy policy, including our privacy notice to California residents here:&nbsp;https://www.five9.com/pt-pt/legal.&nbsp;&nbsp; Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Senior IT Project Manager

Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp; Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;We are actively sourcing for a dynamic, professional Front Desk Administrator who takes pride in their work and leaves an excellent first impression of the organization. Our ideal candidate is passionate about providing excellent customer service and thrives in a fast-paced environment.This role is an onsite position based in our beautiful Bishop Ranch executive park headquarters, in San Ramon, CA, requiring a regular in office schedule Monday through Friday from 8am to 5pm PDT.Key Responsibilities Deliver excellent customer service at all times and project a professional and courteous demeanor in person, on the telephone and via email. Greet visitors and be attentive to their needs. Print and issue security badges to all visitors, contractors, new hires, and current employees. Process all shipping/receiving mail, USPS, FedEx packages, deliveries etc. Give direction to guests and employees on room locations, bathrooms, amenity spaces, etc. Monitor internal Slack and email communications. Assistance with event planning. Provide administrative support to Facilities team. Always ensure presence in front desk area, and seek coverage as necessary to take breaks, help in other locations, etc. Work closely with our Facilities team to ensure the front office supplies are fully stocked. General support of other departments when needed. Respond to email alias for Facilities and create work orders. Requirements 1+ years of experience managing an active front desk for a mid-size company preferred. Excellent verbal and written communication skills. Proficient with MS Word, Excel, Outlook and Power Point. Professional and friendly demeanor. Ability to handle multiple tasks with accuracy and efficiency. Highly organized and flexible. Reliable, resourceful, helpful, and punctual. Must be able to lift 25 .lbs+. Excited to be part of Five9 culture. &nbsp;Work Location: This role is fully onsite.&nbsp; 5 days a week in office is required. As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.&nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our total reward package also includes: Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short &amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. Generous employee stock purchase plan. Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave. All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.The US base salary range for this role is below. $46,800&mdash;$70,200 USDFive9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.&nbsp; View our privacy policy, including our privacy notice to California residents here:&nbsp;https://www.five9.com/pt-pt/legal.&nbsp;&nbsp; Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Front Desk Administrator

Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp; Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;We are seeking a highly experienced Senior Cloud Infrastructure Engineer to implement and support our current and future DNS &amp; Kubernetes architecture in private cloud. You will be directly responsible for ensuring the scalability, resilience, automation, and performance optimization of our DNS &amp; Kubernetes environment by leveraging Infrastructure-as-Code (IaC) tools like Ansible, and Terraform, or Pulumi.&nbsp; This is a deeply technical role requiring&nbsp;expert-level understanding of DNS, Kubernetes and extensive working knowledge on Linux Operating systems. You will also collaborate with platform and SRE teams to maintain secure, performant, and multi-tenant-isolated services that serve high-throughput, mission-critical applications.&nbsp; Key Responsibilities: Implement and support large scale DNS Architecture that stretches private &amp; public cloud across multiple regions. Implement and support Infoblox DDI solutions (DNS, IPAM, DHCP), Cloudflare DNS management, Google &amp; AWS DNS services. Implement and support multi-tenant Kubernetes clusters leveraging BareMetal servers and Software defined storage protocols. Implement Infrastructure as code leveraging CI/CD automation, Ansible, Terraform/Pulumi, Python and Bash for automated provisioning of DNS services. Implement continuous delivery pipelines for Infrastructure updates, including patch management, service upgrade testing, and rollback procedures. Develop automated monitoring, alerting, and healing mechanisms using GitOps principles and observability stacks (e.g., Prometheus, Loki, Grafana). Harden services for high availability, disaster recovery, and scale-out operations. Perform deep-dive troubleshooting and performance analysis of Infrastructure services across hypervisors, backend storage protocols and networking layers. Be involved in Change management and Global team collaboration Participate in on-call rotation, incident response, and root cause analysis for platform reliability issues. Requirements: 5+ in managing global DNS &amp; Kubernetes on Linux Operating Systems. Expertise with Infoblox DDI systems (or similar enterprise DNS systems), Bind9, CloudFlare, GCP and AWS DNS Expert knowledge in managing Kubernetes and Ubuntu Linux systems. Proficiency in Infrastructure-as-Code with Ansible, Terraform, or Pulumi. Strong Linux (RHEL/CentOS/Ubuntu) systems engineering background with advanced scripting in Python, Bash, or Go. Familiar with Cisco UCS Blade Servers (or similar server Infrastructure), Block/File Storage (Soft defined storage preferred). Fluency with Git, CI/CD pipelines, and automated test frameworks. Familiar with various Infrastructure technology stacks like Hypervisor Technologies (KVM, Vsphere,), storage protocols (SDS) (iSCSI, NFS, CEPH), L2/L3 Networking Strong experience supporting mission critical 24x7 customer facing production environments. Ability to write technical documentation and contribute to community wikis or knowledge bases. Preferred Qualifications&nbsp; Good understanding of overall Enterprise Common Infrastructure service implementations with a focus on DNS &amp; Kubernetes. Understanding of security best practices for system patching and security compliance (e.g., CIS, NIST). Background in telco, edge cloud, or large enterprise infrastructure environments. Experience building and maintaining automated test environments for system upgrades and DNS migrations. Bachelor’s degree in computer science, IT, Engineering, or a related field preferred; equivalent experience and relevant industry certifications will also be considered. What You’ll Get&nbsp; A collaborative team that’s deeply invested in infrastructure excellence. Complex technical challenges that require creative, scalable solutions. The opportunity to shape a next-generation private cloud platform-built reliability. Access to the latest tools, frameworks, and upstream project developments. Skills and Attributes:&nbsp; Analytical Thinking &amp; Problem Solving: Demonstrated ability to translate complex, cross-domain requirements into scalable and resilient cloud infrastructure and automation solutions. Collaboration &amp; Teamwork: Strong interpersonal and communication skills with a proven track record of effective collaboration across multidisciplinary teams, including developers, operations, security, and product stakeholders. Mentorship &amp; Leadership: Passionate about knowledge-sharing and mentorship, with experience guiding junior engineers and fostering a team culture of continuous learning, innovation, and technical excellence in cloud engineering and DevOps practices. &nbsp;Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office.&nbsp; For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office.&nbsp; As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.&nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our total reward package also includes: Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short &amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. Generous employee stock purchase plan. Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave. All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.The US base salary range for this role is below. $83,800&mdash;$200,600 USDFive9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.&nbsp; View our privacy policy, including our privacy notice to California residents here:&nbsp;https://www.five9.com/pt-pt/legal.&nbsp;&nbsp; Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Senior Cloud Infrastructure Engineer

Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp; Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;Five9 is seeking a dependable and detail-oriented Accounts Payable / T&amp;E Specialist to join our global finance team. This outsourced role will support critical day-to-day operations in vendor payments and employee expense processing. The ideal candidate is organized, proactive, and skilled in handling high-volume transactions while maintaining exceptional communication with vendors and internal stakeholders. This highly visible role requires collaboration across departments, precision in transactional processing, and adherence to internal controls and compliance requirements. You will be instrumental in ensuring timely and accurate payment cycles and employee expense support. Key Responsibilities: Process vendor invoices in NetSuite and/or Coupa, ensuring proper coding, approvals, and timely payments Review and reconcile vendor statements; resolve discrepancies and vendor inquiries Support month-end close by ensuring all AP transactions are posted accurately and on time Review and process employee expense reports in Expensify; ensure compliance with T&amp;E policy Audit 1,000+ receipts monthly for compliance with Delegation of Authority (DOA) and T&amp;E policies Maintain accurate transaction records; assist with audit support (internal/external) as needed Communicate with employees to resolve receipt issues and policy questions Escalate repeat non-compliance cases to finance management Assist with vendor onboarding and maintaining accurate supplier records Monitor aging reports and follow up on overdue items Collaborate with Procurement, FP&amp;A, and U.S. Finance teams to resolve issues Crosstrain across AP functions and provide backup support as needed Coordinate quarterly/year-end audit support and payroll data from Expensify Other tasks and special projects as assigned Qualifications &amp; Skills: Bachelor’s degree in accounting or related field preferred Experience in ERP systems (e.g., NetSuite, Coupa) and expense platforms (e.g., Expensify) highly preferred Strong analytical and problem-solving abilities High attention to detail with a commitment to accuracy and compliance Comfortable managing high-volume transactional work in a deadline-driven environment Strong written and verbal English communication skills Proficiency in Microsoft Excel, Word, and Outlook Ability to work independently and handle multiple priorities Experience with global teams and working across time zones a plus Professional demeanor and confidentiality awareness Team-oriented, collaborative mindset Company Benefits Company stocks Annual merit increase based on performance 15% night shift differential pay Paid Leave with Cash Conversion HMO with free dependents Retirement Plan Life Insurance While on work from home setup: Internet and meal allowance are provided Employee Assistance Program for mental and social well-being Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th&nbsp;month pay, Solo parent leave, Special leave for women) Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.&nbsp; View our privacy policy, including our privacy notice to California residents here:&nbsp;https://www.five9.com/pt-pt/legal.&nbsp;&nbsp; Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Accounts Payable Specialist

Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp; Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;AI Applications Engineer – Center of Excellence (Corporate IT) – India Join us in shaping the future of AI-powered business transformation. ive9 is committed to leveraging AI to solve domain and business problems through real-world, usable products that create lasting competitive advantage. To accelerate our AI implementation efforts, we are seeking a highly skilled and adaptable AI Applications Engineer to join our Center of Excellence team within Corporate IT. This role emphasizes applying AI to drive business value, not by inventing new models, but by integrating, adapting, and operationalizing existing AI models and APIs into enterprise-ready solutions. You’ll work at the intersection of software engineering, product thinking, and AI usability, building applications and features that augment workflows, enhance productivity, and deliver tangible impact for employees and stakeholders. The ideal candidate will be a hands-on technologist with deep expertise in AI toolsets, agentic orchestration platforms, and modern development environments. We're looking for someone who can rapidly adapt to new technologies, understand their AI capabilities, and effectively implement solutions that drive business value. The position is based in Chennai or Bengaluru, India. &nbsp; Key Responsibilities Collaborate closely with AI Solutions Architects to translate high-level designs into technical implementations, providing feedback on feasibility and suggesting improvements. Build and implement AI solutions based on architectural designs and specifications provided by AI Solutions Architects, ensuring robust, scalable, and maintainable code. Develop and evolve AI-powered tools and platforms including Abacus.ai, Workato integration platform for agentic orchestration, and organization-wide AI development tools such as Cursor. Create intelligent automation workflows that leverage natural language understanding and data signals to trigger agentic actions and business processes. Integrate AI capabilities with existing business applications, collaboration platforms (such as Slack), data sources, and IT infrastructure to create seamless end-to-end solutions. Design and implement data connectivity solutions that enable AI systems to access, process, and act upon various data sources for intelligent decision-making. Develop sophisticated prompting strategies and conversation flows that effectively translate business requirements into actionable AI responses and automated workflows. Build and maintain AI-powered intelligent agents that can orchestrate complex business processes and provide autonomous problem-solving capabilities. Optimize AI solution performance through efficient coding practices, resource management, and continuous monitoring of deployed systems. Rapidly prototype, test, and iterate on AI-powered features, validating functionality against business requirements. Maintain and evolve existing AI solutions, implementing updates, bug fixes, and enhancements based on user feedback and changing business needs. Document technical implementations, code standards, and operational procedures to support knowledge sharing and system maintenance. Stay current with emerging AI tools and platforms, continuously learning new technologies and evaluating their potential for business applications. Key Requirements: Bachelor's or Master's degree in Computer Science, Software Engineering, Information Systems, or a related technical field. 3+ years of software engineering experience, with at least 1+ years focused on integrating or deploying AI-powered applications. Strong programming skills (Python, JavaScript, or similar), with experience working with APIs and frameworks for AI integration. Proven experience with AI platforms and tools such as Abacus.ai, OpenAI APIs, Anthropic Claude, or similar enterprise AI solutions. Hands-on experience with integration platforms like Workato, Zapier, or similar tools for creating automated workflows and integrations. Proficiency with modern development tools including AI-assisted coding environments like Cursor, GitHub Copilot, or similar AI-powered development platforms. Strong data integration skills with experience connecting to various data sources (APIs, databases, cloud storage) and implementing data pipelines for AI applications. Understanding of agentic AI concepts including prompt engineering, conversation design, and autonomous agent development. Knowledge of enterprise integration patterns and experience with RESTful APIs, webhooks, and event-driven architectures. Strong problem-solving abilities with a track record of debugging complex technical issues and optimizing system performance. Excellent collaboration skills with the ability to work closely with architects, business analysts, and stakeholders to deliver high-quality solutions. Adaptability and continuous learning mindset with demonstrated ability to quickly master new AI tools and technologies. Self-motivated and detail-oriented with strong project management skills and ability to deliver solutions on time and within scope. Why You’ll Love This Role: Direct impact on business transformation through hands-on implementation of cutting-edge AI solutions that solve real business challenges. Work with the latest AI technologies and platforms, continuously expanding your technical expertise in the rapidly evolving AI landscape. Collaborate with innovative teams including AI Solutions Architects, data engineers, and business leaders on high-visibility projects. Shape the future of AI tooling within the organization by building and evolving the platforms and solutions that enable enterprise-wide AI adoption. Continuous learning opportunities with access to the latest AI tools, training resources, and the chance to experiment with emerging technologies. Career growth potential in a rapidly expanding field with opportunities to advance into senior engineering or architectural roles. Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.&nbsp; View our privacy policy, including our privacy notice to California residents here:&nbsp;https://www.five9.com/pt-pt/legal.&nbsp;&nbsp; Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

AI Applications Engineer

Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp; Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;We are actively seeking a Senior Technical Program Manager to focus on driving and delivering multiple complex programs simultaneously across the Five9 organization. In this exciting role, you will have the opportunity to work across the company and evangelize how our tech teams are building and architecting our newest innovations to support Five9's latest product offerings.This role is a mix of strategic and tactical, where, using your extensive technical and leadership expertise. &nbsp;You will own the program, anticipate, and mitigate risks whilst balancing business needs against technical constraints. &nbsp;You will be required to build strong relationship between the Product Engineering applications/services, Product Management, as well as various Business Operations, Finance, and Executives alike. &nbsp;Strong communication skills are a must. &nbsp;Your responsibilities will include establishing commitments from dependencies, ensure high quality deliveries, and increase the productivity and velocity of the team to implement strategy and execution. &nbsp; Key Responsibilities: Build the technological knowledge necessary to assess readiness through communications, reviews, and retrospectives that enable other teams to effectively prepare for seamless delivery of capacity. Manage a portfolio of cross-functional initiatives, surfacing dependencies, mitigating risks, and ensuring outcomes align with company OKRs. Drive program execution and measurable performance. Establish governance frameworks over prioritization decisions to ensure alignment with key performance indicators and business outcomes. Act as an influential member of a highly integrated team composed of both technical and non-technical members. Work within a diverse team environment to build and execute work plans and schedules as applicable for program success. Plan requirements, identify risks, manage schedules, and communicate clearly with project stakeholders. Partner with stakeholders to define requirements, align priorities, and drive delivery across engineering, product, architecture, finance, and operations. Provide clear, concise program and portfolio reporting to leadership, enabling data-driven decision-making. Champion continuous improvement initiatives to scale agility, visibility, and velocity across programs. Mentor and coach other TPMs and cross-functional partners, raising the bar for delivery excellence, stakeholder engagement, and execution discipline. Requirements: 7+ years of Technical Program Management experience in a related industry. A bachelor’s degree in engineering, Computer Science or equivalent. Exceptional written and verbal communication. A proven track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on initiatives. Thorough understanding of software development lifecycle from conception to delivery. Experience working with cloud-based technologies (AWS/GCP preferred). Experience managing programs across cross functional teams, building processes, and coordinating release schedules. PMP, Prince2, CSM, or equivalent. &nbsp;Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office.&nbsp; For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office.&nbsp; As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.&nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our total reward package also includes: Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short &amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. Generous employee stock purchase plan. Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave. All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.The US base salary range for this role is below. $91,500&mdash;$219,700 USDFive9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.&nbsp; View our privacy policy, including our privacy notice to California residents here:&nbsp;https://www.five9.com/pt-pt/legal.&nbsp;&nbsp; Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Senior Technical Program Manager

Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp; Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp; The Mid Market Account Executive is an individual contributor role. In this position, the individual creates, identifies, and closes sales. The Account Executive primary responsibility is to acquire new customers and drive revenue. A successful Account Executive is a self starter who can create a large pipeline of business. We look for team players - hungry, nimble and who have the ability and willingness to close a mix of complex mid market deals. Key Responsibilities: ·&nbsp; &nbsp; &nbsp; Create and drive revenue within a specified region or list of named accounts·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Generate business opportunities through professional networking·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Drive brand awareness, campaigns, and lead generation via networking, associations, etc.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Meet and exceed all quarterly and annual sales quotas·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Own the sales cycle generation to closure·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Develop business plan and present the business plan during quarterly review sessions·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain account and opportunity forecasting within our internal forecasting system (SFDC)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Self-generate leads from a personal connections, referral partners, and regional networking events·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience Key Qualifications ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 3+ years of Contact Center software or CRM sales experience·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Be able to work independently and as part of a team in a fast pace, rapid change environment·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience selling at the C-level·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proven track record of sales excellence·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Superior professional presence and business acumen &nbsp; Preferred Qualifications ·&nbsp; &nbsp; &nbsp; Contact Center Software Sales in less than 500 seat space·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience selling to CMO·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Knowledge of territory or accounts assigned &nbsp; Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.&nbsp; View our privacy policy, including our privacy notice to California residents here:&nbsp;https://www.five9.com/pt-pt/legal.&nbsp;&nbsp; Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Mid Market Sales Director

Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp; Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;As the Manager, Sales Development Representative, you’ll lead a group of Sales Professionals who stand as the front line of our well-established Sales Organization. The LDR team is directly responsible for a very large piece of Five9’s Revenue - we’re looking for someone who can dive head first into this incredible role and help us continue our exponential revenue growth. &nbsp; What You’ll Do: Recruit, hire, train and manage a world class team of Inbound Lead Development Representatives across the Five9 Sales Organization Manage day to day operations (teaching, coaching, fixing bottlenecks) Create new trainings to teach our team new skills that will help them succeed in this role and their entire career Be very comfortable in the ability to use data to back decisions and initiatives Monitor and analyze inbound lead processes, metrics, and tools to maximize success on the LDR team - challenge the status quo, we can always improve! Inspire and Motivate the team to create an environment of openness, creativity, comfortability and continuous improvement Work cross functionally with Sales Management, Sales Operations, Demand Generation and Marketing Report directly to the Director of Sales Development &nbsp; You Might Be A Fit If: 4+ years of experience exceeding goals in a quota carrying prospecting and closing Sales Role 1+ year(s) of experience directly managing is encouraged (SaaS is preferred) You have proven experience – and passion for – coaching, motivating, and growing the ability of those around you You are a self-starter with the ability to quickly identify problems and come up with solutions.&nbsp; You take ownership - comfortable with defining goals, success factors, key metrics for programs, and delivering against them Strong experience running experiments (A/B testing methodology) in order to continuously improve our processes Strong Knowledge of SFDC - Reporting, SFDC workflow management, etc. You have experience selling a technical product or possess the aptitude to quickly learn this Learn more about our Employee Benefits offerings and other perks here. #LI-CM1 #LI-HybridFive9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.&nbsp; View our privacy policy, including our privacy notice to California residents here:&nbsp;https://www.five9.com/pt-pt/legal.&nbsp;&nbsp; Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Manager, Sales Development Representative

Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp; Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;Five9 is looking for an experienced Solutions Consultant to lead and manage all aspects of the presales process for Five9’s On Demand Call Center software. The Solutions Consultant will work cooperatively with Sales team to help prospects and clients understand the value of Five9’s Contact Centre software solutions. The primary focus of a solutions Consultant is to build value and to obtain a technical and functional win during the sales cycle. A Solution Consultant must be able to build credibility and communicate clearly and concisely. Solutions Consultants perform a wide range of duties; from assisting with RFP responses, conducting detailed requirements analyses, delivering technical presentations and demonstrations to understanding the competitive marketplace. Other responsibilities include working with cross-functional internal organizations to provide relevant customer feedback as input to the product development process. Recommend changes, additions or corrections to product manuals, specification sheets, features, processes, and internal technical procedures when appropriate. &nbsp; Key Responsibilities: Work closely with the Five9 partner network to provide presales support, onboarding, and ongoing training. Effectively communicate plans, progress, and status to both internal and customer organizations Partner with Account Executives to sell the Five9 solution into larger and more demanding Enterprise and Strategic companies. Articulate the value of Five9’ through presentations, demonstrations, and open discussion with customers. Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization. Develop materials in-line with specific sales and/or services opportunity requirements. Responsible for transitioning the customer to the services team for implementation. Key Qualifications: Ability to work in a fast-paced environment with minimal supervision. Highly organized &amp; able to manage multiple projects &amp; tasks concurrently. Exemplary problem-solving ability &amp; enthusiasm Excellent communication &amp; presentation skills with the ability to articulate technology concepts at all customer levels from network engineer to C Level Understanding of enterprise level applications Understanding of IT infrastructure Ability to think and adapt to a rapidly changing environment and demands. Responsible for staying abreast of current technologies and industry trends. Ability to deliver demos and presentations that close deals. Years of experience 8+ Years Preferred Ability to Travel (40-60%) Preferred Experience: Contact/Call Center Software CRM Integration frameworks IP Telephony (basic networking knowledge assumed) PBX, ACD, IVR, Unified Messaging products Workforce engagement, Data Analytics Interaction Analytics, Quality Management, and Interaction recording Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.&nbsp; View our privacy policy, including our privacy notice to California residents here:&nbsp;https://www.five9.com/pt-pt/legal.&nbsp;&nbsp; Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Enterprise Solution Consultant

Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp; Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;As the RVP of Sales Development, you’ll lead a group of Sales Professionals who stand as the front line of our well-established Sales Organization, which is directly responsible for driving qualified leads and pipeline. We’re looking for someone who can dive headfirst into this role and help Five9 lead this incredible organization with a focus on team development, culture, driving results, and enthusiasm. What You’ll Do:&nbsp; Focus on hiring, training, and leading a world class team of Sales Development Representatives (BDRs &amp; LDRs) and Sales Development Managers. Enable the organization in prospecting, conducting discovery calls, organizing demonstrations, building a pipeline, and helping to move opportunities towards a win. Manage day to day operations (teaching, coaching, fixing bottlenecks). Provide accurate forecasting in Salesforce.com. Coordinate, manage, and conduct one-on-one and team meetings, and training sessions to ensure ongoing improvement and best-practice sharing amongst the team. Create new trainings to teach our team new skills that will help them succeed in this role and in their career. Be very comfortable in the ability to use data to back decisions and initiatives. Monitor and analyze the BDR/LDR and Sales processes, metrics, and tools to maximize success. Inspire and motivate the team to create an environment of openness, creativity, comfortability, and continuous improvement. Work cross functionally with Sales Operations, Marketing, and other areas of the business. Define and implement strategic initiatives to continue the growth and success of our SDR organization. Other duties as assigned by leadership. You Might Be a Fit If: 6+ years of experience exceeding goals in a quota carrying prospecting and/or closing sales role. 4+ year(s) of experience directly managing is encouraged (SaaS is preferred). Successful track record in a high-volume transaction sales environment. Strong written, verbal, presentation and organization skills required. You have proven experience – and passion for – coaching, motivating, and growing the ability of those around you. Manage daily working sessions with team and provide weekly training and enablement. Evolve and strengthen the process for lead development that will help maximize revenue potential for company goals. Work with senior leadership to address specific needs across the business to maximize revenue potential for company goals. You are a self-starter with the ability to quickly identify problems and come up with solutions. You take ownership - comfortable with defining goals, success factors, key metrics for programs, and delivering against them. You have strong experience running experiments (A/B testing methodology) to continuously improve processes. You have strong knowledge of Sales Development efficiency tools – SFDC, Outreach, 6sense and others. &nbsp;Work Location: This role is hybrid. 3 days a week (M, W, TH) in our San Ramon office is required. As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.&nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our total reward package also includes: Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short &amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. Generous employee stock purchase plan. Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave. All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.The US base salary range for this role is below. $121,500&mdash;$282,400 USDFive9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.&nbsp; View our privacy policy, including our privacy notice to California residents here:&nbsp;https://www.five9.com/pt-pt/legal.&nbsp;&nbsp; Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

RVP, Sales Development

Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp; Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;Senior Staff Software Engineer&nbsp; The team &nbsp; Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. The cloud contact center market has become the hot space for innovation in real-time communications and is the tip of the spear for the application of Artificial Intelligence, especially Generative AI and Large Language Models (LLM). Our Studio Product Engineering team is responsible for developing a suite of leading-edge AI products built upon industry-leading AI tech from vendors like OpenAI, Google, IBM Watson and Amazon and integrate into Five9 wider well-developed microservices platform.&nbsp; Our vision is nothing less than to reimagine the experience of connection between end users and the brands which serve them. Our AI agents will offer self-service which delights and accomplishes tasks at super-human speeds, while also blending in live human agents for the many cases when a human touch is needed. Our AI agents will assist the live agents too, and help supervisors and managers get the most out of their mix of human and AI labor. &nbsp; Role purpose &nbsp; As a Senior Staff Software Engineer, you will serve as a hands-on technical leader and role model within the team, contributing to the architecture, design and development of software across multiple products to meet both business and technology objectives. This role requires someone who can wear multiple hats by aligning perspectives across teams, making smart trade-offs, and driving progress toward shared goals. You will be an active contributor of software, review the work of others, and be on the leading edge on the usage of AI for rapid software development.&nbsp;&nbsp; You will provide architectural guidance, lead performance optimization efforts, and enhance the reliability and quality of our products and services. We're looking for someone who is passionate about operational excellence, eager to dive into complex production issues alongside their peers and committed to building systems that the entire engineering organization can depend on. A strong technical background in distributed and scalable systems on cloud platforms such as GCP, AWS, or Azure is essential.&nbsp; Responsibilities&nbsp; Technical Leadership:&nbsp; Take deep ownership of all aspects of product software engineering, including feature development, production incident management, addressing technical debt, and contributing to technology roadmaps and solution architecture. Provide strong technical leadership and mentorship to local engineering teams and serve as the go-to expert for engineering leaders on complex technical challenges.&nbsp; Feature and Architecture Ownership:&nbsp; Take full ownership of the end-to-end design and implementation of features, including technical backlog refinement, scope definition, and ensuring timely delivery. Propose architectural changes and lead technical discussions with engineers, product managers, and quality teams to drive alignment and deliver high-impact solutions. Be accountable for the software lifecycle from development to deployment to operation in production, and be obsessed with the final experience for the customer. Ensure observability is built in, and proactively identify and resolve issues – functional and non-functional – which impact the end customer experience.&nbsp;&nbsp; Hands-on Development:&nbsp; Design and implement features by writing clean, maintainable code based on product requirements and customer feedback. Establish and maintain coding standards, shared libraries, and practices. Review code from others. Use AI to aid the development of software and guide others to be effective with it.&nbsp;&nbsp; Production Incident resolution:&nbsp; Lead development investigations and conduct deep root cause analyses for production incidents. Deliver timely resolutions with a focus on speed, quality, and long-term stability.&nbsp; Cross-functional collaboration and Communication:&nbsp; Work closely and effectively with leadership – including the Five9 CTO -, architecture, customer support, product management, Forward Deployed Engineering (FDE) and professional services teams. Strong communication skills – including a strong command of both written and spoken English - are essential for this role.&nbsp; You will regularly update senior leadership on team progress and the overall health of our systems. During production incidents, you’ll be responsible for clearly explaining technical issues to non-technical stakeholders, ensuring everyone understands the impact and the resolution timeline.&nbsp; &nbsp; Required Skills&nbsp; Technical Expertise&nbsp; 12 + years of experience in designing and developing distributed, and scalable systems on a cloud-based platform (GCP, AWS or Azure) in a SaaS company. Hands-on expertise in cloud-native backend microservices with Java &amp; backend frameworks like Spring Boot.&nbsp; Able to create architecture designs and workflows for discussion and implementation.&nbsp; Highly proficient in a variety of programming languages, including but not limited to Java, Python, JavaScript or others as required. &nbsp; Expertise server-side technologies, databases (SQL and NoSQL), caching and back-end frameworks like Spring Boot. &nbsp; Strong experience with microservices architecture, distributed systems and running mission critical software in production&nbsp; Strong Hands-on experience with Kubernetes, CI/CD pipelines and containerized deployment processes&nbsp; Understanding of web application security principles and best practices&nbsp; Experience with version control (Git), CI/CD pipelines, and deployment processes&nbsp; Experience with cloud-based architectures separating compute from storage&nbsp; &nbsp; System Operations&nbsp; Experience with production incident management and debugging complex issues&nbsp; Knowledge of monitoring tools, logging systems, and application performance management like New Relic, Grafana, Prometheus etc.&nbsp; Understanding of cloud platforms (AWS, GCP, or Azure) and containerization&nbsp; Experience with library dependency management and upgrade planning&nbsp; Familiarity with security vulnerability scanning and remediation processes&nbsp; Educational qualifications&nbsp; Bachelor's degree in computer science, engineering, or related field (Master's degree preferred).&nbsp; Desirable: &nbsp; Experience with PHP &amp; Laravel&nbsp; Experience with web development technologies such as HTML, CSS, JavaScript, and modern front-end frameworks like Vue.js or React. &nbsp; Experience with Contact Centre, IVR, Virtual Agents, VoIP and telecommunications service providers is advantageous. &nbsp;&nbsp; &nbsp; &nbsp; &nbsp;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.&nbsp; View our privacy policy, including our privacy notice to California residents here:&nbsp;https://www.five9.com/pt-pt/legal.&nbsp;&nbsp; Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Sr Staff Software Engineer

Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp; Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;Summary: Responsible for managing external analytics and reporting projects, coordinating cross-functional teams, and supporting Five9/Aceyus reporting solutions. Ensures client deliverables are completed on time and to standard, while embodying Five9's Professional Services values through presentations and discussions with customers. Key Responsibilities: Gather requirements and translate into reporting specifications Coordinate with engineers to implement and validate reports, dashboards, and data flows Manage project timelines, communications, and documentation Support internal initiatives to streamline delivery Validate transmission of data feeds to clients Escalate blockers to senior leadership Effectively communicate plans, progress, and status updates to both internal staff and customer stakeholders Articulate the value of Five9's Professional Services through presentations and open discussions with customers Develop and maintain positive and productive relationships with clients Understand the 'Big-Picture' and think strategically to solve complex problems Education/Training Requirements: Bachelor's in Business, IT, Analytics, or related field OR equivalent experience 3-5 years of relevant project experience Certifications preferred (e.g., PMP, Agile, Five9 Reporting, CSM, CBIP, Tableau, Power BI, SQL, Five9 Admin/Reporting) Completion of analytics or project management bootcamps may be considered Demonstrated experience in lieu of degree accepted Strong knowledge of SaaS, Networking, Internet concepts, CRM, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU, and Call Center practices &nbsp; Company Benefits Company stocks Annual merit increase based on performance 15% night shift differential pay Paid Leave with Cash Conversion HMO with free dependents Retirement Plan Life Insurance While on work from home setup: Internet and meal allowance are provided Employee Assistance Program for mental and social well-being Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th&nbsp;month pay, Solo parent leave, Special leave for women) Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.&nbsp; View our privacy policy, including our privacy notice to California residents here:&nbsp;https://www.five9.com/pt-pt/legal.&nbsp;&nbsp; Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Project Manager - Data & Analytics

Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp; Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;The Technical Program Engineer supports the Five9 Program Management Office (PMO) by providing technical engineering expertise to programs focused on automation, efficiency, and scalability, while also contributing to other technical initiatives as needed. This role bridges technical implementation and program execution, ensuring PMO initiatives are effectively designed, tested, documented, and operationalized. In addition to program support, this role will serve as an overflow technical resource for GTM Operations, contributing to configuration, automation, and other engineering activities that enable scale and consistency across the GTM organization. The ideal candidate will have direct experience configuring the Five9 Intelligent CX Platform (ICP), strong technical depth, and familiarity with project management practices to ensure alignment with PMO methodologies and collaboration with Program and Project Managers. Key Responsibilities Program-Integrated Engineering Provide technical support and engineering expertise to PMO-led programs that drive automation, standardization, and Support additional PMO technical initiatives outside of core programs as required. Serve as an overflow resource to assist GTM Operations with configuration, automation, and related engineering Build, configure, and test automation frameworks, templates, and reusable scripts to enable efficiency at Translate program and project requirements into scalable technical solutions aligned with Five9 product Process &amp; Services Catalog Support Assist in operationalizing PMO-developed processes and services, including technical ownership of select catalog Ensure technical deliverables meet governance, compliance, and program standards. Provide engineering support for complex or high-priority services under the PMO. Documentation &amp; Knowledge Sharing Create and maintain technical documentation, deployment guides, and best practices for PMO-developed solutions. Mentor teams and stakeholders on how to apply PMO automation and templates effectively. Cross-Functional Collaboration Partner with Product, Engineering, and GTM teams (Professional Services, Sales, CS, TAM, Support) to understand requirements and provide technical solutions. Collaborate closely with Program and Project Managers to align technical work with project timelines, milestones, and governance Participate in planning and pre-sales discussions when technical expertise is needed to scope PMO-related Continuous Improvement Monitor adoption and performance of PMO-engineered solutions, recommending enhancements for efficiency and Provide feedback to product and engineering teams to inform roadmap and future capabilities. Required Skills &amp; Qualifications Bachelor’s degree in Computer Science, Engineering, or related technical field, or equivalent work Minimum 3 years of experience in a technical, engineering, or program- support role within SaaS, Professional Services, or GTM Direct experience with configuration of the Five9 Intelligent CX Platform (ICP). Strong knowledge of Five9 APIs and CRM integrations (Salesforce, ServiceNow, Dynamics, Zendesk, ). Hands-on experience developing IVR, workflows, and automation frameworks. Proficiency in scripting, process automation, and configuration of cloud-based platforms. Experience with AI-assisted IDEs (e.g., Cursor, Copilot), automation frameworks (MCP, RPA, or similar), and prompt engineering with AI agents. Proficiency in API integration, JSON, and structured data workflows; SQL familiarity Working knowledge of GitHub and CI/CD practices for lightweight deployments, with ability to make light edits to web Familiarity with project management practices, including structured methodologies, timelines, and Strong documentation and communication skills, with the ability to bridge program requirements and technical execution. Preferred Skills Experience supporting cross-functional programs spanning multiple GTM functions. Knowledge of SaaS, IaaS, PaaS, networking, CTI, VoIP, IVR, and call center practices. Experience aligning technical execution with program-level Strong problem-solving skills and creativity in designing scalable technical solutions. Stakeholder management: ability to engage PMs, understand workflows, and translate them into automation. Change-management mindset: ability to design automations that integrate smoothly into daily PM &nbsp; Company Benefits Company stocks Annual merit increase based on performance 15% night shift differential pay Paid Leave with Cash Conversion HMO with free dependents Retirement Plan Life Insurance While on work from home setup: Internet and meal allowance are provided Employee Assistance Program for mental and social well-being Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th&nbsp;month pay, Solo parent leave, Special leave for women) Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.&nbsp; View our privacy policy, including our privacy notice to California residents here:&nbsp;https://www.five9.com/pt-pt/legal.&nbsp;&nbsp; Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Technical Program Engineer

Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp; Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;The Manager, AIA Program Management is a critical function within the Professional Services Organization that is accountable for oversight of the successful implementation of a broad portfolio of AI solutions and services that demands close partnership across multiple practices and departments within Five9 to delight customers and drive performance excellence.&nbsp; The Manager, AIA Program Management works closely with Sales to assist in opportunity pursuits, Operations to drive efficiency and process standardization, CS, Account Management and Engineering teams to address escalations and promote customer product requests, and Business Operations to deliver against financial commitments and identify new revenue opportunities.&nbsp; The ideal Manager, AIA Program Management candidate is a service delivery leader with a track record of using business acumen and prior experience to manage a large customer project portfolio, leveraging interpersonal skills including executive stake-holder management, transformational leadership, mentoring, coaching, collaborating, and team development. Five9 expects this individual to build and maintain enduring peer and customer relationships and to enable their team of Program Managers to deliver against their customer’s expected experience. Responsibilities: Lead the AI &amp; Automation program delivery team providing management and oversight of implementation projects and staffing including project assignments, capacity planning, and operational success metrics. Directly supervise a team of Program Managers, conduct employee performance review and evaluations, career development discussions, recommend performance ratings; train, mentor and coach to develop and enhance the performance and skills of team members, and oversee training of new staff. Maintain a strong candidate pipeline, interview, selection, and hiring of Program Managers . Practice effective financial management ensuring targets are met and program(s) are delivered on time and on budget. Promote and build strong client relationships to achieve overall program and customer success. Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at executive and functional levels of the client organization. Serve as an escalation point for program-related risks and issues requiring leadership engagement and assist by providing prudent and timely recommendations for risk avoidance. Support pre-sales processes to establish client rapport, demonstrate the value of PS, and assist with proposal reviews and refinement. Maintains reporting on capacity, implementation pipeline, and outlook to advise strategic direction and capacity planning. Oversee and execute process improvements and the development of policies, procedures, methods, and tools in support of solution delivery. Qualifications: Bachelor's degree, preferably in computer and/or business management or a related discipline, or equivalent work experience required, advanced degree preferred. Minimum of 5 years of demonstrated management and leadership experience, preferably in an AI/technical/cloud/contact center/software professional services environment. Strong operational management, financial management, project management, consulting, technology and process improvement skills. Leadership, analytical and solution-oriented thinking, organizational skills, problem solving skills, and ability to work under pressure. Must possess a strong combination of executive management, presentation skills, customer communication, and negotiation skills. &nbsp;Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office.&nbsp; For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office.&nbsp; As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.&nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our total reward package also includes: Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short &amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. Generous employee stock purchase plan. Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave. All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.The US base salary range for this role is below. $90,000&mdash;$216,000 USDFive9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.&nbsp; View our privacy policy, including our privacy notice to California residents here:&nbsp;https://www.five9.com/pt-pt/legal.&nbsp;&nbsp; Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Manager, AIA Program Management

Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp; Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;Position Summary The Project Manager within the Program Management Office (PMO) is responsible for planning, coordinating, and executing cross-functional projects aligned with organizational goals. This role ensures projects are delivered on time, within scope, and on budget while adhering to PMO standards and methodologies. The Project Manager will also play a pivotal role in internal communications, process development, knowledge management, and the administration of key tools and platforms to drive organizational success. Key Responsibilities Project Planning &amp; Execution: Define project charter, scope, objectives, and deliverables in collaboration with stakeholders. Develop comprehensive project plans, schedules, and budgets. Coordinate resources, assign tasks, and track project progress to ensure successful delivery. Stakeholder Management: Serve as the primary point of contact for project stakeholders, ensuring clear communication. Facilitate regular project status meetings, reports, dashboards, and updates to stakeholders. Manage expectations and resolve conflicts effectively. Risk &amp; Issue Management: Identify potential risks and develop mitigation strategies. Monitor and address project issues promptly to minimize impact on deliverables. Communication Management: Oversee the curation and distribution of the PS Departmental Newsletter, ensuring timely and engaging updates to stakeholders. Manage PMO Announcements, ensuring consistent, clear, and impactful communication of key updates, initiatives, and milestones across the organization. Monday.com Log/Board Management: Assist as an administrator for monday.com boards as they pertain to PMO, ensuring accurate and timely updates. Manage the PMO Backlog and Action Log, tracking open tasks, status updates, and deadlines. Oversee the Services Backlog and Action Log, ensuring team accountability for assigned actions and project progress. Continuously review and optimize board structures and workflows to improve efficiency. Provide training and support to team members on the use of monday.com as needed. Process Development &amp; Knowledge Base Curation: Provide support for the development and improvement of Professional Services (PS) and PMO processes, ensuring efficiency and alignment with organizational objectives. Curate and maintain a comprehensive Knowledge Base, ensuring accessibility and usability for team members. Collaborate with stakeholders to document and standardize best practices and workflows. SharePoint Administration: Assist in maintaining and updating Professional Services (PS) and PMO-related SharePoint Sites, including but not limited to “The Source”, ensuring content is current, relevant, and well-organized. Serve as a resource for SharePoint-related inquiries and training. Assist in the improvement of the structure, design, and usability of SharePoint platforms to meet organizational needs. Adherence to PMO Standards: Ensure projects align with PMO governance frameworks, methodologies, and best practices. Maintain accurate and comprehensive project documentation. Continuously work to improve PMO processes and tools based on lessons learned. Collaboration &amp; Leadership: Lead cross-functional teams to achieve project goals, fostering a collaborative environment. Mentor team members on project management principles and tools. Promote a culture of accountability and excellence within the organization. Qualifications Education &amp; Experience: Bachelor’s degree in Business Administration, Project Management, or a related field (preferred). 5+ years of experience in project management, preferably within a PMO or matrixed organization. Proven track record of delivering complex projects on time, within budget, and to quality standards. Certifications (Preferred): Project Management Professional (PMP) Certified ScrumMaster (CSM) or Agile certifications Prince2 Lean Six Sigma certification Technical Skills: Proficiency with project management tools such as MS Project, Jira, or monday.com. Experience with SharePoint site administration and content management. Advanced knowledge of MS Office Suite (Word, Excel, PowerPoint). Familiarity with Agile, Waterfall, and hybrid project management methodologies. Key Competencies: Strong analytical and problem-solving skills. Excellent communication, negotiation, and interpersonal skills. Ability to manage multiple priorities in a fast-paced environment. High attention to detail and organizational skills. Proactive, self-motivated, and adaptable. Strong ability to manage and optimize collaborative tools and communication channels. Company Benefits Company stocks Annual merit increase based on performance 15% night shift differential pay Paid Leave with Cash Conversion HMO with free dependents Retirement Plan Life Insurance While on work from home setup: Internet and meal allowance are provided Employee Assistance Program for mental and social well-being Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th&nbsp;month pay, Solo parent leave, Special leave for women) Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.&nbsp; View our privacy policy, including our privacy notice to California residents here:&nbsp;https://www.five9.com/pt-pt/legal.&nbsp;&nbsp; Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Project Manager - PMO

Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp; Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;The Commercial Account Director is responsible for customer relationships and overall account strategy within a defined set of existing accounts.&nbsp; The Commercial Account Director’s primary responsibility is establishing yourself as a trusted advisor.&nbsp; In doing so, drive new revenue opportunities of Five9's products and services.&nbsp; This is a hunting role; however, it comes with a hunting license for a clearly defined list of customers already doing business with Five9.&nbsp; A successful Commercial Account Director must be a self-starter with a closer mentality who will manage the relationships and drive new business while ensuring customer retention. We are looking for business athletes who are assertive team players - hungry, nimble, and intelligent - with the ability and willingness to close a mix of complex sales cycles, while maintaining the more day-to-day transactional business. Key Responsibilities: Customer Relationship Management: Establish early credibility and cultivate strong relationships with existing customers to understand their business needs and challenges. Sales Strategy Development: Collaborate with the Five9 team to develop a comprehensive sales strategy.&nbsp; Utilizing the wide range of talent that Five9 brings to the marketplace. Identify growth opportunities that the customer would benefit by taking advantage of, uncover other divisions within your customer's organization, and develop tailored approaches to capitalize on them. Upselling and Cross-selling: Proactively identify opportunities to upsell additional Five9 products or services to existing customers. Strong focus on Five9’s AI offerings to improve efficiency in the Contact Center. Develop and present compelling proposals that showcase the value of expanding their engagement with Five9. Market and Competitor Analysis: Stay informed about industry trends, market dynamics, and competitor activities. Use this knowledge to position Five9 as a leader and differentiate our offerings. Key Responsibilities (continued): Create and drive revenue within a specified region or list of named accounts. Generate business opportunities through professional networking and cold-calling. Drive brand awareness, campaigns, and lead generation via networking, associations, etc. Meet and exceed all quarterly and annual sales quotas. Own the sales cycle from lead generation to closure. Develop business plan and present the business plan during quarterly review sessions. Maintain account and opportunity forecasting within our internal forecasting system (SFDC) Self-generate leads from a personal connection, referral partners, and regional networking events Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience. Key Qualifications: Minimum of 5 years of successful experience in sales, with a track record of exceeding targets. Preferably in the CCaaS and/or SaaS with agent count of 100 - 3,000&gt; Be able to work independently and as part of a team in a fast pace, rapid change environment. Success selling at the C-level Documented track record of sales excellence A proven sales hunter and closer Superior professional presence and business acumen In conclusion, the Account Director role at Five9 offers a unique opportunity to contribute to the growth of our business by strategically managing existing accounts and identifying new avenues for expansion. &nbsp;Work Location: This role is hybrid. 3 days a week (M, W, TH) in our San Ramon office is required. As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.&nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our total reward package also includes: Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short &amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. Generous employee stock purchase plan. Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave. All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.The US base salary range for this role is below. $70,400&mdash;$169,300 USDFive9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.&nbsp; View our privacy policy, including our privacy notice to California residents here:&nbsp;https://www.five9.com/pt-pt/legal.&nbsp;&nbsp; Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Commercial Account Director

Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp; Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;To complement our rapid growth, we are actively hiring for a Network Engineer to operate in a 24/7 Software-as-a-Service (SaaS) environment maintaining IP Networking components in a production setting.&nbsp; In this role you will: Participate in projects for Network Operation improvements. Review and analyze history of network related incidents and perform preventive measures.&nbsp; Troubleshoot network related issues and communicate with customers. Implement best security practices. Assist in managing network service providers and equipment. Provide capacity analysis and planning. Key Responsibilities: Interact with external customers to troubleshoot any network connectivity related issues. Partner closely with Network Architects and Engineers to improve data-center network environments. Initiate multiple projects for Network Operation improvements. Partner with internal business units to best understand the organization's needs and continuously improve and apply standards for operational excellence. Review, analyze and execute network change requests. Execute, document, and develop network automation for repetitive tasks. Requirements: Minimum 3-5 years of experience in medium to large networks, IP Routing, Switching, and Security principles. Knowledge and experience in Palo Alto firewalls. Knowledge and experience in load balancing technologies such F5. Knowledge and experience in Cisco Nexus 9k/7k/5k/2k. Network automation proficiency required, e.g. ansible, terraform, python. Hands-on skills for Nexus OS required, VXLAN preferred. Demonstrated knowledge of platform operating systems (router platforms, LAN, WAN, and router protocols) MPLS, OSPF, and BGP, and how they interact with the network. Demonstrated operational success with an exceptionally strong data-driven analytical approach towards solving complex challenges. Documenting solutions with diagrams and proper description is required. Experience with incident response, information assurance, computer security best practices, system hardening, vulnerability management, antivirus, SIEM, firewalls, IPS/IDS monitoring, and techniques for analyzing TCP/IP network traffic and event logs. Telecommunications experience - VoIP, RTP, SIP peering/trunking and SBC is a huge plus. VXLAN experience is a plus. Experience with implementations of solutions involving large data centers, interoffice routing plans, site2site VPNs, FWs, IPSec, monitoring, etc. is a plus. Experience with network analysis tools- netflow, snmp, packet brokers, etc. is a plus Knowledge of Linux network functions; SaaS/Cloud-based software environment a plus, but not required. Excellent communications, both oral and written. &nbsp;Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office.&nbsp; For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office.&nbsp; As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.&nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our total reward package also includes: Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short &amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. Generous employee stock purchase plan. Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave. All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.The US base salary range for this role is below. $83,800&mdash;$200,600 USDFive9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.&nbsp; View our privacy policy, including our privacy notice to California residents here:&nbsp;https://www.five9.com/pt-pt/legal.&nbsp;&nbsp; Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Network Engineer – Operations

Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp; Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;Senior Software Development Engineer - Professional Services Our Professional Services development team is growing, and we are seeking a&nbsp;Sr. Software Development Engineer to join us. This role involves short-term development projects (ranging from a few days to several weeks) that require gathering customer integration requirements, analyzing feasibility using available APIs, designing, developing, and implementing solutions. Projects vary widely in size and skill set and may include: HTML5 web applications Node.js services CRM CTI integrations Web service integrations with third-party systems The role demands a broad knowledge of current development technologies and the ability to quickly learn new systems, platforms, and APIs as needed.&nbsp;You will interact directly with customers via phone, web conferences, and in person (up to 15% travel required). Strong communication skills are essential, as you will often need to explain technical solutions to non-technical audiences.&nbsp;If you thrive on challenging, ever-changing development projects, this may be the position for you! Key Responsibilities: Gather and document customer business requirements. Analyze integration feasibility and design solutions leveraging APIs. Develop and implement web applications, services, and system integrations. Communicate technical solutions clearly to both technical and non-technical stakeholders. Document solution requirements and features in a Statement of Work for customer review and acceptance. Estimate project timelines, level of effort, and delivery schedules accurately. Manage multiple concurrent projects and tasks effectively. Required Skills: Strong problem-solving and communication skills. Ability to articulate issues, present solution options, and recommend the best course of action. Self-starter with strong time management skills and the ability to work independently. Familiarity with call center technology (Genesys, Avaya, Cisco, Aspect, etc.) and computer telephony concepts. Understanding of cloud-based technologies (AWS, SaaS, PaaS, etc.) and API interfaces (SOAP, REST, AJAX, WebSockets). Proficiency in Unix-based operating systems. Qualifications: 5+ years of experience in application or integration software development related to Computer-Telephony Integration (CTI) with systems such as Cisco ICM/UCCE, Genesys, or Avaya. 3+ years of experience developing web-based applications (HTML5, JavaScript) with frameworks and libraries such as jQuery, Backbone.js, Bootstrap, RequireJS, Ext JS, or Marionette. 1+ years of experience with web application hosting services such as Heroku, OpenShift, or self-hosted Node.js services. Experience integrating with CRMs, Marketing Automation, or Lead Management systems (Salesforce, MS Dynamics, NetSuite, Oracle Service Cloud, Zendesk, Velocify, etc.). BA/BS degree or equivalent work experience required Company Benefits Company stocks Annual merit increase based on performance 15% night shift differential pay Paid Leave with Cash Conversion HMO with free dependents Retirement Plan Life Insurance While on work from home setup: Internet and meal allowance are provided Employee Assistance Program for mental and social well-being Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th&nbsp;month pay, Solo parent leave, Special leave for women) Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.&nbsp; View our privacy policy, including our privacy notice to California residents here:&nbsp;https://www.five9.com/pt-pt/legal.&nbsp;&nbsp; Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Senior Software Development Engineer - Professional Services

Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp; Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;Are you an experienced recruiter ready to make a big impact? Five9 is looking for a&nbsp;Senior Talent Acquisition Partner to join our high-performing Talent Acquisition team in India! In this key role, you'll drive hiring for technical and non-technical roles in our growing India location, acting as a true subject matter expert and partner for your hiring managers. We're looking for someone with experience recruiting in a corporate environment, ideally within the tech industry—someone who thrives in fast-paced environments, brings a collaborative mindset, and is passionate about delivering an outstanding experience for both candidates and hiring managers. If you're proactive, solutions-driven, and passionate about delivering exceptional candidate and hiring manager experiences, this job is for you. This position will report to the Manager, Talent Acquisition and is a hybrid role.* This position is based out of one of the offices of our affiliate Acqueon Technologies in India, and will adopt the hybrid work arrangements of that location. You will be a member of the Acqueon team with responsibilities supporting Five9 products, collaborating with global teammates based primarily in the United States. Responsibilities Work as a full-cycle recruiter, managing the end-to-end recruitment process, including sourcing, screening, scheduling, interviewing, offer negotiation, and onboarding. Source and attract the best talent for open positions while building and maintaining relationships with talent for future opportunities. Recommend new strategies and resources for finding and attracting talent. Build trusted and long-term relationships with hiring managers. Develop strategic job plans for their requisitions and coach them on hiring best practices. Provide an exceptional candidate experience and the ability to pipeline candidates for future opportunities. Contribute to regional recruitment initiatives. Lead new hires through pre-onboarding activities. Requirements Ability to be flexible with your time in order to interact with US-based team members. 5+ years of recruiting experience including sourcing, preferably with growing technology companies. Experience with in-house recruitment, preferably with growing technology companies. Excellent English communication skills are mandatory as you will regularly interact with hiring teams across global locations. Proven track record of finding and hiring top talent efficiently with a high close rate. Great follow-through with candidates with the ability to create exceptional experiences and communicate Five9’s culture. Strong professional proficiency in written and verbal English, with the ability to communicate effectively in cross-cultural and business environments. Proven ability to collaborate effectively with hiring managers and interview teams across multiple countries and time zones. Relationship builder/networker extraordinaire. Highly organized with the ability to prioritize and meet deadlines. Ability to improve processes, implement better workflows and execute on process and improvement projects. Collaborative – a team player! Bachelor’s Degree or equivalent work experience. &nbsp;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.&nbsp; View our privacy policy, including our privacy notice to California residents here:&nbsp;https://www.five9.com/pt-pt/legal.&nbsp;&nbsp; Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Senior Talent Acquisition Partner

Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp; Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp; Problem Manager &nbsp; We are looking for a Problem Manager to join our team. This key role will work within Cloud Operations and Five9 teams to review, manage and implement permanent solutions for Problem records using ITIL Problem Management Processes.Key Responsibilities: Implement and maintain Five9’s problem management process Review problem candidates, assess against documented criteria and implement the problem management process for eligible issues Manage the Problem Management process and coordinate all activities required to respond in compliance with SLA’s and OLA's Work with Incident Management and the NOC to isolate and group trending incidents, linking them to existing problems or create new problems for tracking Proactively engage with Cloud Operations subject matter experts and leaders to review potential problem candidates for consideration Drive improvements in production stability and customer service quality by ensuring completion of tasks associated with Problem resolution Manage Post Mortem Analysis meetings for major Incidents in order to facilitate root cause identification and planning for remediation Create and continually improve reporting process to monitor the performance of Problem Management process Collaborate with Cloud Operations and Customer Success teams to ensure proper actions are being taken on prioritized customer-facing problems Run scheduled Problems reviews with all appropriate Five9 stakeholders Deliver Problem Management training and documentation to peers and junior tier support organizations Key Skills: 3+ Years IT Operations or Production Operations experience Understanding of ITIL Framework Customer Service and/or Network Operations Center background Project Management/Coordination skills Experience with Jira, Confluence, and Slack Experience with root cause, incident, and trend analysis Solid base understanding of IT systems and infrastructure (network, DB, etc) Excellent written and verbal communication skills Experience working in a technical environment Desirable Skills: ITIL V3/V4 Training or Certifications Excellent independent judgment Exceptional attention to detail Analytical and problem-solving focused Process improvement and systems-thinking Company Benefits Company stocks Annual merit increase based on performance 15% night shift differential pay Paid Leave with Cash Conversion HMO with free dependents Retirement Plan Life Insurance While on work from home setup: Internet and meal allowance are provided Employee Assistance Program for mental and social well-being Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th&nbsp;month pay, Solo parent leave, Special leave for women) Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.&nbsp; View our privacy policy, including our privacy notice to California residents here:&nbsp;https://www.five9.com/pt-pt/legal.&nbsp;&nbsp; Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Problem Manager

Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp; Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;Reporting to Five9’s Chief Administrative and Legal Officer, the Senior Director will be responsible for corporate and securities matters, including public company filings, securities law compliance, capital markets transactions, investor relations, governance, , entity management, treasury, employment matters, and other general corporate matters. Essential Duties &amp; Responsibilities: Assist in managing all aspects of public company reporting, including 10-Ks, 10-Qs, 8-Ks, and Section 16 filings. Lead preparation and analysis of proxy statements, related party transactions, D&amp;O questionnaires, and corporate compliance calendars, as well as advise on executive compensation disclosures. Advise on corporate governance matters, including board and committee support, shareholder engagement, and sustainability and governance disclosures. Oversee Regulation FD compliance, collaborate with investor relations on investor engagement, and lead preparation for Five9’s annual stockholder meeting. Oversee administration of Five9’s Insider Trading Policy and 10b5-1 plans, and oversee preparation of&nbsp; beneficial ownership reports for directors and officers. Review external communications, including press releases, investor presentations, and other announcements in collaboration with investor relations and marketing/communications teams. Develop and maintain policies and procedures related to securities law compliance and risk management, while working closely with internal audit on SOX compliance. Assist treasury and accounting teams with credit facilities and other financing arrangements, and advise on capital markets transactions. Advise on governance trends, SEC and Nasdaq regulations, and industry best practices, preparing insights for presentation to the Nominating and Governance Committee. Manage sustainability and governance program initiatives and reporting. Ensure compliance with SEC, Nasdaq, and other regulatory requirements. Collaborate with finance, investor relations, and leadership on disclosure strategy and risk management. Provide broad-based legal support across corporate governance, subsidiary management, employment matters, disputes, regulatory subpoenas and other general corporate matters. Handle special projects as needed, adapting to a fast-paced, evolving environment. Partner with business stakeholders to manage legal risk and enable growth. Education: Degree from an accredited law school and active bar membership. Member in good standing with a U.S. State Bar. Experience: 7+ years of relevant experience at a law firm or in-house, with a strong preference for candidates with significant in-house public company securities experience. Deep knowledge of U.S. securities laws, corporate governance, and disclosure obligations. Demonstrated ability to support legal functions in a high-tech environment. Personal Traits and Attributes: Excellent negotiation, communication, and strategic thinking skills.&nbsp; Proven collaborative skills with executive teams and external stakeholders. Superior intellect, with the ability to think critically and make clear and well-reasoned decisions in complex Strong organizational skills, ability to multi-task, delegate, manage and deliver a high volume of simultaneous projects under deadline pressure. Thrives in a fast-paced, dynamic environment where multi-tasking is Conducts daily business and interactions with mindfulness that reflects Company’s culture and promotes its values and standards. Outperforms expectations and promotes the Company’s competitive advantage through an analytical and context-driven approach to problem-solving. Impeccable integrity and good Excellent interpersonal skills, with the ability to build and maintain effective relationships with internal and external stakeholders. Work Location: This role is hybrid. 3 days a week (M, W, TH) in our San Ramon office is required. As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.&nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our total reward package also includes: Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short &amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. Generous employee stock purchase plan. Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave. All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.The US base salary range for this role is below. $160,400&mdash;$420,700 USDFive9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.&nbsp; View our privacy policy, including our privacy notice to California residents here:&nbsp;https://www.five9.com/pt-pt/legal.&nbsp;&nbsp; Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Senior Director, Corporate and Securities Counsel

Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp; Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;AI Developer Five9 is seeking an additional member to the AI and Custom Services team within Enterprise Professional Services. The ideal candidate is a passionate, self-managed individual who delights customers with their communication skills. Creating new design patterns, pushing the boundaries of product and straddling the line between tactical and strategic are all in a typical day’s work. This candidate must have the technical prowess to problem solve unique and challenging customer requirements, build to specification efficiently via Five9 software while always being mindful of where platform possibilities end and customizations begin. You are knowledgeable of how to use AI in the contact center, and ideally are familiar with Five9 Virtual Contact Center. You listen more than you speak. When you do speak it is prescriptive in nature to help the customer achieve maximum potential. Key Responsibilities: Engage with customers to acquire a rich understanding of their problems, needs, and goals. Deliver AI &amp; Custom Services projects. E.g. Design and configure applications on the Five9 platform for each customer’s unique requirements, often with integrations to third party platforms. Provide customers with configuration advice and problem resolution on Five9 product. Give customized training to ensure customers have a thorough understanding of these solutions. Consulting engagements. Effectively and succinctly communicate with both internal and external stakeholders. Lead technical sessions and become a trusted advisor to decision makers while demonstrating mastery of the technical domain. Handle pre-sales Statement of Work requests from creation to design document handoff. Includes ability to work with a client to gather true business requirements, determine the level of effort for a project and document a target solution. Required Skills: Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Engineering, a related technical discipline, or equivalent experience. Minimum three (3) years of experience in a customer-facing position. Ability to listen to a customer’s request, separate the problem from the requested solution, visualize the available options and communicate the available options efficiently and distinctly. Self-starter possessing excellent time management skills. Able to manage multiple activities simultaneously while requiring little or no oversight and/or direction. Excellent English verbal and written skills. Ability to learn new skills quickly and digest new product features without assistance. An expert at developing positive and productive relationships with people. Passion for continuous improvement both technically and professionally. Knowledge of and experience implementing intelligent virtual agents, natural language understanding engines such as Google Dialogflow, Amazon Lex, IBM Watson, or Agent Assist platforms. Knowledge of modern API standards (SOAP, XML, REST, JSON) and experience integrating to them. Willing to travel up to 10% nationally with occasional international travel possible (valid passport required). Preferred Skills: Familiarity or technical certification in SaaS, IaaS, PaaS, networking, CRM, ACD, IVR and call center practices. Includes technical certifications in any related industry such as Google Cloud Platform, Amazon Web Services or Salesforce. Experience working on enterprise deployments involving multiple vendors. A strong combination of technical call center expertise, client development, and configuration experience. Creativity in solution architecture and design. Company Benefits Company stocks Annual merit increase based on performance 15% night shift differential pay Paid Leave with Cash Conversion HMO with free dependents Retirement Plan Life Insurance While on work from home setup: Internet and meal allowance are provided Employee Assistance Program for mental and social well-being Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th&nbsp;month pay, Solo parent leave, Special leave for women) #LI-MB1Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.&nbsp; View our privacy policy, including our privacy notice to California residents here:&nbsp;https://www.five9.com/pt-pt/legal.&nbsp;&nbsp; Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

AI Developer

Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp; Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;AI Solutions Architect&nbsp; Join us in shaping the future of AI-powered business transformation. Five9 is committed to staying ahead in the rapidly evolving AI landscape, driving innovation, and leveraging the most advanced tools to deliver a lasting competitive advantage. To spearhead our AI innovation efforts, we are seeking a highly motivated and collaborative AI Solutions Architect to join our Center of Excellence team within Corporate IT. This role blends the responsibilities of an AI Solutions Architect and an AI Innovation Engineer, requiring a strategic mindset and a passion for exploring the art of the possible. You will be at the forefront of identifying, evaluating, and implementing emerging AI technologies that can transform our business, enhance employee productivity, and create a sustainable competitive edge. The ideal candidate will be a visionary technologist with a genuine passion and natural curiosity for new technology, coupled with the ability to think outside the box and leverage AI in new and novel ways. We're looking for someone who is, at heart, a true technology enthusiast, and who can find the art of the possible through innovation in AI. The position is based in Chennai, India. Key Responsibilities Architect, design, and implement end-to-end AI solutions that address complex business challenges and improve employee productivity. Lead the technical evaluation and selection of AI technologies, frameworks, and platforms, ensuring alignment with enterprise architecture and security standards. Build and deploy scalable AI models and pipelines, integrating them with existing business applications and IT infrastructure. Collaborate with data engineers, software developers, and business analysts to gather requirements, define solution architectures, and deliver high-impact AI projects. Rapidly prototype and iterate on AI solutions, conducting proof-of-concepts and pilots to validate business value and technical feasibility. Optimize AI models for performance, scalability, and maintainability in production environments. Document solution designs, best practices, and technical standards to support knowledge sharing and operational excellence within the Center of Excellence. Stay current with the latest advancements in AI, machine learning, and related technologies, and proactively introduce new tools and approaches to keep the organization on the cutting edge. Provide technical guidance to team members and stakeholders across the business. Key Requirements: Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field with a focus on AI topics. 2+ years of hands-on experience architecting and implementing AI/ML solutions in a corporate or enterprise environment. Solid understanding of ML concepts, model development, and deployment. Experience with frameworks like TensorFlow, PyTorch, Scikit-learn, and ML Ops tools (e.g., MLflow, Kubeflow).. Strong programming skills in Python and experience with data engineering tools and cloud platforms (e.g., AWS, Azure, GCP). Solid understanding of enterprise IT architecture, security, and integration best practices. Demonstrated ability to translate business requirements into technical solutions and communicate complex concepts to both technical and non-technical audiences. A genuine passion and natural curiosity for new technology, with a demonstrated ability to think outside the box and leverage AI in new and novel ways. Ability to find the art of the possible using innovation in AI, and to drive execution from concept to delivery. Strong analytical, problem-solving, and troubleshooting skills. Self-starter with a proactive mindset and a drive to stay ahead of the curve in AI advancements. Must reside in Chennai, India. Why You’ll Love This Role: You’ll be a key technical leader in our AI Center of Excellence, directly shaping the future of our business through hands-on execution and innovation. You’ll collaborate with a team of passionate technologists and business leaders, working on impactful projects that push the boundaries of what’s possible with AI. You’ll have the opportunity to experiment with the latest AI technologies, architect enterprise-scale solutions, and make a tangible difference across the organization. &nbsp;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.&nbsp; View our privacy policy, including our privacy notice to California residents here:&nbsp;https://www.five9.com/pt-pt/legal.&nbsp;&nbsp; Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

AI Solutions Architect

Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp; Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;We are seeking a customer-facing Data Scientist/AI Trainer to join a Professional Services team focused on Conversational AI implementations. The ideal candidate should have a good understanding of Natural Language Processing technologies. In this role, you will be responsible for working with Developers and Conversation Designers to ensure highest levels of accuracy and performance in Five9’ AI based solutions such as intelligent virtual agents, agent guided solutions, and others. &nbsp; Responsibilities: Label language data following labeling guidelines. Ensure that labeling/data analysis tasks are completed on time and to a high standard. Review, maintain and improve labeling guidelines and procedures to ensure consistency and accuracy of labeling/analysis. Collaborate with Data Scientists and Engineers to identify requirements and prioritize tasks. Work with the project management team to ensure that labeling/analysis tasks are scheduled and completed according to project timelines. Identify opportunities for process improvements and automation to increase efficiency and reduce errors. Implement/improve methods to compare and evaluate LLM outputs. Create and curate multilingual speech and text datasets. Evaluate and recommend ML models for topic modeling, summarization, intent classification. Create data visualization tools and dashboards. &nbsp; Minimum Qualifications: Familiarity with NLP labeling/analysis. Undergraduate degree in Human-Computer Interaction, Computer Science, Cognitive Science, Linguistics or similar. Understanding of Conversational AI concepts and technologies. Excellent project management and communication skills. Strong attention to detail and ability to maintain high-quality standards. Demonstrated ability to work independently and as part of a team. Fluent in English, both written and spoken. &nbsp; Preferred Qualifications Graduate degree or higher in in Human-Computer Interaction, Computer Science, Cognitive Science, Linguistics or similar. Experience with programming and data analysis/statistics with languages and platforms such as Python, R, Jupyter, and SQL. Experience in a customer-facing role (requirement gathering, presentations, etc.). Familiarity with version control, unit tests, and other programming best practices. Proficiency in additional languages. Experience designing and conducting data experiments. Familiarity with bot frameworks such as IBM Watson, Amazon Lex, Rasa or Google Dialogflow. Experience with ML libraries, such as SciKit Learn, TensorFlow, etc.. Hands on experience with LLMs, prompt engineering, fine-tuning and evaluation. Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.&nbsp; View our privacy policy, including our privacy notice to California residents here:&nbsp;https://www.five9.com/pt-pt/legal.&nbsp;&nbsp; Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Associate AI Trainer

Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp; Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;&nbsp; We are seeking a customer-facing Data Scientist/AI Trainer to join a Professional Services team focused on Conversational AI implementations. The ideal candidate should have a good understanding of Natural Language Processing technologies. In this role, you will be responsible for working with Developers and Conversation Designers to ensure highest levels of accuracy and performance in Five9’ AI based solutions such as intelligent virtual agents, agent guided solutions, and others. &nbsp; Responsibilities: Label language data following labeling guidelines. Ensure that labeling/data analysis tasks are completed on time and to a high standard. Review, maintain and improve labeling guidelines and procedures to ensure consistency and accuracy of labeling/analysis. Collaborate with Data Scientists and Engineers to identify requirements and prioritize tasks. Work with the project management team to ensure that labeling/analysis tasks are scheduled and completed according to project timelines. Identify opportunities for process improvements and automation to increase efficiency and reduce errors. Implement/improve methods to compare and evaluate LLM outputs. Create and curate multilingual speech and text datasets. Evaluate and recommend ML models for topic modeling, summarization, intent classification. Create data visualization tools and dashboards. &nbsp; Minimum Qualifications: Familiarity with NLP labeling/analysis. Undergraduate degree in Human-Computer Interaction, Computer Science, Cognitive Science, Linguistics or similar. Understanding of Conversational AI concepts and technologies. Excellent project management and communication skills. Strong attention to detail and ability to maintain high-quality standards. Demonstrated ability to work independently and as part of a team. Fluent in English, both written and spoken. &nbsp; Preferred Qualifications Graduate degree or higher in in Human-Computer Interaction, Computer Science, Cognitive Science, Linguistics or similar. Experience with programming and data analysis/statistics with languages and platforms such as Python, R, Jupyter, and SQL. Experience in a customer-facing role (requirement gathering, presentations, etc.). Familiarity with version control, unit tests, and other programming best practices. Proficiency in additional languages. Experience designing and conducting data experiments. Familiarity with bot frameworks such as IBM Watson, Amazon Lex, Rasa or Google Dialogflow. Experience with ML libraries, such as SciKit Learn, TensorFlow, etc.. Hands on experience with LLMs, prompt engineering, fine-tuning and evaluation. &nbsp; Benefits: Five9 Shares Bonus Scheme 10% Flex Benefit Meal Allowance Medical Insurance Life Insurance&nbsp; 25 day Annual Leave + Public Holidays &nbsp;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.&nbsp; View our privacy policy, including our privacy notice to California residents here:&nbsp;https://www.five9.com/pt-pt/legal.&nbsp;&nbsp; Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp; Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;Associate Cloud Engineer This position is for an Associate Cloud Engineer role (in the Technical Assistance Center) at Five9, the Intelligent Cloud Contact Center facilitating over three billion customer interactions per year. You will act as the in-depth technical escalation contact for any customer matters which require complex troubleshooting beyond that which the Technical Support Specialists can provide, and bridge with the Cloud Operations and Engineering teams in order to solve more subtle customer pain points. As such, you will be comfortable with both customer interaction as well as possessing a solid grasp on various cloud engineering domains. Your key responsibilities will thus be roughly as follows: 60% handling escalations emanating from Technical Support, in both ticket form as well as customer calls; 25% collaborating with Cloud Operations and with Engineering teams to analyze areas of improvement in code, configuration or system; 15% contributing to knowledge base for Technical Support Specialists. Requirements At ease with customer interaction and excellent communication skills with the ability to pick up on nuances. Previous experience in support positions will be strongly appreciated. Good situational appraisal skills in order to determine most appropriate course of action. Familiar with network programming concepts and protocols Working knowledge of CRM / Ticketing systems and common desktop productivity software application (MS Office et al) Excellent written and verbal communication skills Posess a self-driven attitude Familiar with toolsets for analyzing metric and logs data, such as Kibana, Grafana, etc. At ease working across cultures and timezones BS in Computer Science / Software Engineering, or 4+ years experience in troubleshooting customer-facing software issues. In addition to the above, we are looking for solid knowledge in 3 or more of the following skillset sushi menu list. Even though not everyone will have the same specializations, we are looking for pluridisciplinarians who can bridge between various subject matters.Skillset Sushi Menu (3 or more) Solid understanding of PBX, ACD, CTI or IVR technologies Working experience with of VoIP protocols such as SIP, RTP or audio codecs Strong experience in developing java applications in heavy networking contexts Previous experience developing realtime or low-latency applications Excellent understanding of caching mechanisms such as Redis / Elasticache Working experience with high availability queueing systems such as RabbitMQ, AMQP, Kafka, ActiveMQ Excellent knowledge of Linux operations, at a systems level and in userspace Experience admistering container orchestration such as Kubernetes, Nomad, etc. Working knowledge of configuration mangement and automation tools such as terraform, ansible, puppet, chef Hours: this team is 24x7 and globally staffed. However, scheduling rotations will be in place to cover weekends. Company Benefits Company stocks Annual merit increase based on performance 15% night shift differential pay Paid Leave with Cash Conversion HMO with free dependents Retirement Plan Life Insurance While on work from home setup: Internet and meal allowance are provided Employee Assistance Program for mental and social well-being Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th&nbsp;month pay, Solo parent leave, Special leave for women) #LI-MB1Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.&nbsp; View our privacy policy, including our privacy notice to California residents here:&nbsp;https://www.five9.com/pt-pt/legal.&nbsp;&nbsp; Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Associate Cloud Engineer

Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp; Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;Associate Customer Success Manager At Five9, we are on a mission to revolutionize customer experiences through cutting-edge cloud-based contact center software. We put the customer at the heart of everything we do, and our Associate Customer Success Manager play a critical role in ensuring our clients achieve success and satisfaction with our products and services. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Role Overview: As an Associate Customer Success Manager at Five9, you will serve as a trusted advocate and partner for our customers. Your primary focus will be ensuring customer success by fostering strong relationships, addressing needs proactively, and delivering exceptional service. You will collaborate across teams to ensure customers not only achieve their goals but experience ongoing value from our solutions. Key Responsibilities: Customer-Obsessed Order Processing &amp; Support: Deliver a seamless and positive experience by processing orders efficiently and addressing day-to-day inquiries with responsiveness and professionalism.&nbsp; Proactive Renewal Management: Take ownership of the renewal process for assigned accounts, ensuring a smooth and timely renewal journey&nbsp; Lifecycle Engagement: Build connections with customers and be their advocate throughout their lifecycle.&nbsp; Cross-Functional Collaboration: Act as the customer’s voice within Five9, collaborating across internal teams to ensure that customer needs are prioritized and met.&nbsp; Delivering Customer-Centric Solutions: Ensure the timely and accurate delivery of our products and services, tailored to meet customer goals.&nbsp; Be a Trusted Advisor: Use your deep understanding of Five9’s products, services, and support processes to serve as a strategic advisor to customers. Help them unlock the full value of our solutions and navigate any challenges along the way.&nbsp; Churn Prevention: Proactively identify potential risks that could impact customer satisfaction or retention and collaborate with customers to resolve&nbsp; Resolve High-Severity Issues: When challenges arise, be the first point of contact for high-severity requests or escalations. You’ll quickly assess the situation and leverage internal resources to resolve issues swiftly, ensuring minimal disruption to the customer Key Qualification: Customer-Centric Mindset: You have a passion for helping customers succeed and go the extra mile to ensure their satisfaction.&nbsp; Strong Communicator: You excel in clear and empathetic communication, both with customers and cross-functional teams.&nbsp; Proactive Problem Solver: You are skilled at identifying potential challenges before they become issues and work quickly to find solutions.&nbsp; Team-Oriented: You understand the importance of collaboration and thrive when working with cross-functional teams to meet shared goals while being self-directed and self-motivated.&nbsp; Detail-Oriented: You are meticulous in your work, ensuring that all customer interactions are handled with care and precision.&nbsp; Experience in Customer Success, Account Management, Business Development, or another client-facing role preferred&nbsp; BA/BS degree or higher Company Benefits Company stocks Annual merit increase based on performance 15% night shift differential pay Paid Leave with Cash Conversion HMO with free dependents Retirement Plan Life Insurance While on work from home setup: Internet and meal allowance are provided Employee Assistance Program for mental and social well-being Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th&nbsp;month pay, Solo parent leave, Special leave for women) #LI-MB1Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.&nbsp; View our privacy policy, including our privacy notice to California residents here:&nbsp;https://www.five9.com/pt-pt/legal.&nbsp;&nbsp; Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Associate Customer Success Manager

Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp; Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;Five9 is seeking a passionate and results-driven Customer Success Manager to join our dynamic team. As an Associate CSM, you will be the liaison between the customer and Five9 to address customer issues, concerns and questions and provide effective solutions in a reactive and non-designated manner. Key Responsibilities: Being the trusted partner for the customer on use-case and product functionality Quarterbacking experiences by various cross-functional teams at Five9, on behalf of the customer Apply an understanding of Five9s products, services, and support processes Ensure the timely and successful delivery of our solutions according to customer needs and objectives Assist with high severity requests or issue escalations as needed Key Qualifications: Experience in Customer Success, Account Management, Business Development, or another client-facing role preferred Ability to discuss, understand, and work within complex project and processes Proven ability to manage multiple projects at a time while paying strict attention to details Excellent listening, verbal and written communication skills Must be self-directed and self-motivated BA/BS degree or higher &nbsp;Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office.&nbsp; For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office.&nbsp; As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.&nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our total reward package also includes: Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short &amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. Generous employee stock purchase plan. Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave. All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.The US base salary range for this role is below. $55,700&mdash;$129,400 USDFive9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.&nbsp; View our privacy policy, including our privacy notice to California residents here:&nbsp;https://www.five9.com/pt-pt/legal.&nbsp;&nbsp; Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp; Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;Five9 is seeking an additional member to the AI and Custom Services team within Enterprise Professional Services. The ideal candidate is a passionate, self-managed individual who delights customers with their communication skills. Creating new design patterns, pushing the boundaries of product and straddling the line between tactical and strategic are all in a typical day’s work. This candidate must have the technical prowess to problem solve unique and challenging customer requirements, build to specification efficiently via Five9 software while always being mindful of where platform possibilities end and customizations begin. You are knowledgeable of how to use AI in the contact center, and ideally are familiar with Five9 Virtual Contact Center. You listen more than you speak. When you do speak it is prescriptive in nature to help the customer achieve maximum potential. Key Responsibilities: Engage with customers to acquire a rich understanding of their problems, needs, and goals. Deliver AI &amp; Custom Services projects. E.g. Design and configure applications on the Five9 platform for each customer’s unique requirements, often with integrations to third party platforms. Provide customers with configuration advice and problem resolution on Five9 product. Give customized training to ensure customers have a thorough understanding of these solutions. Consulting engagements. Effectively and succinctly communicate with both internal and external stakeholders. Lead technical sessions and become a trusted advisor to decision makers while demonstrating mastery of the technical domain. Handle pre-sales Statement of Work requests from creation to design document handoff. Includes ability to work with a client to gather true business requirements, determine the level of effort for a project and document a target solution. Required Skills: Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Engineering, a related technical discipline, or equivalent experience. Minimum three (3) years of experience in a customer-facing position. Ability to listen to a customer’s request, separate the problem from the requested solution, visualize the available options and communicate the available options efficiently and distinctly. Self-starter possessing excellent time management skills. Able to manage multiple activities simultaneously while requiring little or no oversight and/or direction. Excellent English verbal and written skills. Ability to learn new skills quickly and digest new product features without assistance. An expert at developing positive and productive relationships with people. Passion for continuous improvement both technically and professionally. Knowledge of and experience implementing intelligent virtual agents, natural language understanding engines such as Google Dialogflow, Amazon Lex, IBM Watson, or Agent Assist platforms. Knowledge of modern API standards (SOAP, XML, REST, JSON) and experience integrating to them. Willing to travel up to 10% nationally with occasional international travel possible (valid passport required). Preferred Skills: Familiarity or technical certification in SaaS, IaaS, PaaS, networking, CRM, ACD, IVR and call center practices. Includes technical certifications in any related industry such as Google Cloud Platform, Amazon Web Services or Salesforce. Experience working on enterprise deployments involving multiple vendors. A strong combination of technical call center expertise, client development, and configuration experience. Creativity in solution architecture and design. &nbsp;Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office.&nbsp; For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office.&nbsp; As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.&nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our total reward package also includes: Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short &amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. Generous employee stock purchase plan. Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave. All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.The US base salary range for this role is below. $71,900&mdash;$172,300 USDFive9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.&nbsp; View our privacy policy, including our privacy notice to California residents here:&nbsp;https://www.five9.com/pt-pt/legal.&nbsp;&nbsp; Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Automation Engineer - Professional Services

Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp; Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp; Key Responsibilities: Prepare and process daily&nbsp;billings to ensure client invoices are accurate, consistent with contractual requirements and issued on a timely basis Research and resolve&nbsp;billing, credit and accounts receivable issues Review and reconcile account balances in Accounts Receivable Interface with internal customer service and support organizations on customer inquiries Assess current&nbsp;billing&nbsp;operations, offer recommendations for improvement, and assist with implementing new processes Collaborate with team members in AP and AR to assist with ad-hoc projects and miscellaneous tasks &nbsp; Key Skills: 3-5 years&nbsp;billing&nbsp;experience SaaS/Software/Technology Experience Complex Contract Review Proficient in MS Office, namely Excel Solid understanding of&nbsp;billing&nbsp;and&nbsp;financial concepts Strong analytical and problem-solving skills Excellent oral, written and interpersonal communications Able to work in stressful situations with&nbsp;firm deadlines High degree of accuracy and attention to detail Capable of making timely, independent decisions NetSuite and Saleforce.com experience a huge plus Extremely detail oriented with a keen eye for spotting errors and discrepancies Knowledgeable and experienced with processing, verifying, balancing, and adjusting basic and complex transactions Technically savvy, advanced in Microsoft Excel College degree or equivalent work experience &nbsp; Company Benefits Company stocks Annual merit increase based on performance 15% night shift differential pay Paid Leave with Cash Conversion HMO with free dependents Retirement Plan Life Insurance While on work from home setup: Internet and meal allowance are provided Employee Assistance Program for mental and social well-being Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th&nbsp;month pay, Solo parent leave, Special leave for women) Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.&nbsp;The more inclusive we are, the better we are.&nbsp;&nbsp;Five9 is an equal opportunity employer. #LI-JM2 &nbsp; Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.&nbsp; View our privacy policy, including our privacy notice to California residents here:&nbsp;https://www.five9.com/pt-pt/legal.&nbsp;&nbsp; Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Billing Specialist

Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp; Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;Five9 is looking for an experienced and highly motivated Business Analyst ("BA") to join our growing Professional Services group.&nbsp;&nbsp; The BA is assigned to large enterprise and strategic projects before or upon contract execution and works with our customer on eliciting and maintaining business requirements. &nbsp;The BA receives an in-depth solution review from other engaged resources. Based on information received and continued discovery conversations with the customer, the BA will document the customer's business requirements by creating use cases, user stories and call/process flowcharts. &nbsp; Throughout the engagement, the BA will act as the customer’s proxy, essentially a SME on the customer’s business, to ensure the solution delivered aligns with the business needs and expectations. The final area of responsibility is in the area of testing and go-live support. &nbsp;Since the BA has developed the customer requirements and contributed to the configuration specifications documents, they will be responsible for coordinating Five9 integration testing prior to turning the Five9 configuration over to the customer for User Acceptance Testing.&nbsp; Key Responsibilities: Proactively build relationships with our customer through demonstration of complete understanding of their business requirements and operations. Work collaboratively with all internal and external stakeholders on our strategic projects. This includes providing assistance throughout the sales pursuit.&nbsp; Work closely with Business Consultant, Enterprise Architect, PS Consultants, and Program Managers to determine, advise, construct, plan and support the implementation of the Five9 solution. Document the customer's business requirements by creating use cases, user stories and call/process flowcharts. Understand Customer requirements and mapping/traceability - Map customer's business requirements to specific Five9 capabilities, taking into consideration customer's current contact center platform. Manage and drive customer expectations Work with customer and internal resources to develop comprehensive test plan. Support Customer in their User Acceptance Testing to answer questions about the solution features, work with the Five9 Platform Engineer(s) to resolve defects. Following the Five9 adoption of PS Principles, understand definition of 'DONE' from customer and Five9 perspectives. Required Skills: Minimum of 5-10 years in role as a Professional Services Systems Integrator, Program Director or Client Partner, preferred in the Call Center and/or CRM Industry Must have prior experience performing functional gap analysis and creating requirements and/or technical design documentation to align to customers validated Five9 solution Must possess outstanding relationship building skills. Promote and build strong client relationships to achieve overall program and customer success.&nbsp; Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at executive and functional levels of the client organization.&nbsp; BA/BS or equivalent experience is required. Demonstratable experience with both Waterfall and Agile program methodologies. Experience managing implementations of Five9 and/or Call Center solutions (Genesys, Avaya, Cisco, Aspect, LiveOps). Exceptional written and verbal communication skills with demonstrated experience and acumen in presenting to all levels of management and executive staff (Five9 and customer). Must be willing to travel up to 25% regionally with some national and international travel possible (valid passport required). Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office.&nbsp; For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office.&nbsp; As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.&nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our total reward package also includes: Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short &amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. Generous employee stock purchase plan. Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave. All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.The US base salary range for this role is below. $83,800&mdash;$200,600 USDFive9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.&nbsp; View our privacy policy, including our privacy notice to California residents here:&nbsp;https://www.five9.com/pt-pt/legal.&nbsp;&nbsp; Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Business Analyst, Global Technical Services

Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp; Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;As a member of the Business Development Team you will be responsible for generating pipeline for our Small/Mid-size and Enterprise Sales Teams. You will be the front line for presenting Five9 to prospects. Success in this role will lead to career opportunities in other areas of the sales organization and company. This position is located in San Ramon or San Francisco, and eligible for commission.&nbsp; &nbsp; Key Responsibilities: Qualifying OUTBOUND leads from Marketing and converting them into sales opportunities Meeting quota of qualified sales opportunities for Five9's field sales team Make 50-80 calls per day, with additional touch points by e-mail Proactively and promptly process all leads to with the appropriate disposition Qualify prospects based on established criteria of Fit, Budget, Authority, Need and Time, and gather critical sales intelligence Deliver consistently against quota, despite imperfect systems and processes Initiate relationships and develop&nbsp;rapport&nbsp;with prospects by anticipating needs and understanding&nbsp;unique&nbsp;customer environment Effectively articulate the Five9 value proposition by phone and e-mail Continuously log activities and intelligence into Salesforce.com Proactively provide focused feedback on every aspect of the business including sales tools, prospect intelligence, and results from marketing campaigns Work closely with the sales and marketing teams to continuously improve demand generation processes and best practices Key Skills: Bachelor’s degree required Work experience in a lead generation setting High-caliber cold calling skills Familiarity with common office software and CRM Proven track record of achieving corporate quotas and goals Ability to handle objections and educate prospects in a consultative manner Demonstrated curiosity, resourcefulness, motivation, and initiative Professional business acumen, strong communication skills, strong presence, and confidence Highly team oriented – must be able to accept and contribute new ideas Excellent time management with&nbsp;ability&nbsp;to multi-task, prioritize, etc. Experience selling enterprise products/services, especially SaaS, or other technology is a plus Location: This role is hybrid. Time in office is required. As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.&nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our total reward package also includes: Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short &amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. Generous employee stock purchase plan. Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave. All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties. The US base salary range for this role is below. $38,100&mdash;$73,900 USDFive9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.&nbsp; View our privacy policy, including our privacy notice to California residents here:&nbsp;https://www.five9.com/pt-pt/legal.&nbsp;&nbsp; Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Business Development Rep (Bay Area)

Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp; Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;As a member of the Business Development Team you will be responsible for generating pipeline for our Small/Mid-size and Enterprise Sales Teams. You will be the front line for presenting Five9 to prospects. Success in this role will lead to career opportunities in other areas of the sales organization and company.&nbsp;This position is located in San Ramon or San Francisco, and eligible for commission. This role requires fluency in both English and French. &nbsp; Key Responsibilities: Qualifying OUTBOUND leads from Marketing and converting them into sales opportunities Meeting quota of qualified sales opportunities for Five9's field sales team Make 50-80 calls per day, with additional touch points by e-mail Proactively and promptly process all leads to with the appropriate disposition Qualify prospects based on established criteria of Fit, Budget, Authority, Need and Time, and gather critical sales intelligence Deliver consistently against quota, despite imperfect systems and processes Initiate relationships and develop&nbsp;rapport&nbsp;with prospects by anticipating needs and understanding&nbsp;unique&nbsp;customer environment Effectively articulate the Five9 value proposition by phone and e-mail Continuously log activities and intelligence into Salesforce.com Proactively provide focused feedback on every aspect of the business including sales tools, prospect intelligence, and results from marketing campaigns Work closely with the sales and marketing teams to continuously improve demand generation processes and best practices Key Skills: Bachelor’s degree required Fluent in French and English Work experience in a lead generation setting High-caliber cold calling skills Familiarity with common office software and CRM Proven track record of achieving corporate quotas and goals Ability to handle objections and educate prospects in a consultative manner Demonstrated curiosity, resourcefulness, motivation, and initiative Professional business acumen, strong communication skills, strong presence, and confidence Highly team oriented – must be able to accept and contribute new ideas Excellent time management with&nbsp;ability&nbsp;to multi-task, prioritize, etc. Experience selling enterprise products/services, especially SaaS, or other technology is a plus Location: This role is hybrid. Time in office is required. Work Location: This role is hybrid. 3 days a week (M, W, TH) in our San Ramon office is required. As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.&nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our total reward package also includes: Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short &amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. Generous employee stock purchase plan. Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave. All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.The US base salary range for this role is below. $38,100&mdash;$73,900 USDFive9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.&nbsp; View our privacy policy, including our privacy notice to California residents here:&nbsp;https://www.five9.com/pt-pt/legal.&nbsp;&nbsp; Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Business Development Representative - French Speaking

Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp; Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;Business Systems Analyst - Contract to Cash Lifecycle Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Five9 IT organization is responsible for and passionate about best-in-class employee, customer and partner experience. We work hard but our differentiator is that we place equal priority on teamwork, collaboration and embodying our culture and values. As a Business Systems Analyst (BSA) focused on the Contract to Cash (C2C) domain, you will play a critical role in optimizing and supporting end-to-end business processes that span contract management, order processing, billing, revenue recognition, and collections. The ideal candidate will have a deep understanding of C2C business processes, key financial systems, and the integration points between CRM, ERP, and billing platforms. Responsibilities Business Analysis &amp; Requirements Management Engage with cross-functional stakeholders (Sales, Finance, Legal, Operations) to elicit and analyze business needs related to the full Contract to Cash lifecycle. Translate C2C business requirements into detailed user stories and process flows, with clear acceptance criteria focused on contract management, order fulfillment, invoicing, revenue recognition, and collections. Conduct gap analysis between current and future state C2C processes, identifying opportunities for automation and process improvement. Maintain and refine the C2C product backlog, ensuring stories are prioritized based on business value and compliance requirements. Collaborate with Salesforce, ERP, and billing system teams to design scalable, user-friendly solutions that support C2C processes. Understand and recommend solutions leveraging Salesforce.com, ERP (e.g., NetSuite, SAP), and billing/revenue management platforms. Serve as the Product Owner proxy in Agile ceremonies, representing C2C priorities in backlog grooming, sprint planning, stand-ups, demos, and retrospectives. Assist with test case development and execution for C2C functionality, including user acceptance testing (UAT) and regression testing. Partner with QA and business testers to ensure solution quality and adherence to C2C requirements. Map and document C2C business processes, ensuring clarity and alignment across teams. Act as a liaison between IT, business units, and external partners to promote effective communication and collaboration on C2C initiatives. Support integration initiatives between Salesforce, ERP, billing, and other upstream/downstream systems critical to the C2C process. Track and report on key Agile and operational metrics (e.g., velocity, sprint progress, defect resolution, DSO) to drive delivery transparency and process improvement. Domain Expertise &amp; Stakeholder Engagement Develop and maintain deep domain knowledge of Contract to Cash processes, including contract management, order processing, billing, revenue recognition, and collections. Identify and evaluate cross-functional and cross-system dependencies impacting the C2C process. Make recommendations and ask relevant questions regarding upstream/downstream functionality and integration points. Guide business product owners and stakeholders through UAT and process changes, ensuring solutions meet business objectives and compliance standards. Key Competencies Deep understanding of Contract to Cash business processes and financial systems Strong problem-solving and analytical skills, with attention to detail Self-starter with flexibility, independence, and initiative Team-oriented mindset with a willingness to learn, grow, and collaborate Excellent communication, organization, and interpersonal skills Confident in communicating with both IT and business stakeholders at all levels Strong documentation and business process mapping skills Proactive, organized, and timely in follow-ups and communication Qualifications 5+ years of experience in business analysis or related field, with a focus on Contract to Cash or financial process domains Hands-on experience with Salesforce.com, ERP (e.g., NetSuite, SAP), and billing/revenue management platforms Bachelor’s degree in computer science, MIS, finance, or equivalent experience Basic understanding of project management methodologies (Agile, Scrum, or Waterfall) Demonstrated ability to execute, communicate, think critically, and solve problems in the C2C domain Qualifications: com or equivalent CRM Billing and Revenue Management platform knowledge 5+ years of experience in business analysis or related field Bachelor’s degree in computer science, MIS or equivalent experience is desired Basic understanding of project management methodologies (Agile, Scrum, or Waterfall) Great at execution, communication, critical thinking and problem solving. Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.&nbsp; View our privacy policy, including our privacy notice to California residents here:&nbsp;https://www.five9.com/pt-pt/legal.&nbsp;&nbsp; Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Business Systems Analyst - Contract to Cash Lifecycle

Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp; Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;To accommodate our rapid growth, Five9 is seeking an experienced and motivated Channel sales manager to help expand our industry leading partner ecosystem. This is a key position within our Sales organization and will report directly to our&nbsp; Director, Channel Sales. This mission driven team is responsible for opening new routes to market and helping partners build &amp; sell customer experience offers at speed and scale. &nbsp; Some of the major focus areas of this role are: Manage the sale of Five9 products and services through named national (potentially EMEA). Drive a business plan that allows us to scale our services and develop a robust partner ecosystem for services across several disciplines. Develop an enablement strategy to attract, develop and maintain relationships with various distributors, resellers, or agents. Build preference for Five9’s customer experience / contact center software and services within partners’ portfolios and sales teams. Drive UK sales results and pipeline development within key national (EMEA) partners. Drive partner enablement throughout the entire customer journey lifecycle Key Responsibilities: Identify and expand critical relationships within named partners that deliver a profitable business model for and enhance Five9’s solutions and services capabilities. Help expand the partner community within the UK to accelerate growth, by recruiting and gaining commitment of national partners Develop, retain and own Five9’s strategic relationships within partners that can scale our solution and increase value to customers. Establish engagement models for ISV’s and development partners – in conjunction with strategic partner offerings. Develop, deliver and execute viable plan(s) which will represent Five9’s interest in promoting partner corporations branding, as well as ensure Five9 is represented as the first and best option for contact center solutions. Align closely with Five9 Sales to represent the interests of the assigned partners within Five9 to elevate our partner visibility internally and externally. Develop Partner Training and Enablement program and certification Align closely with Sales and Channel to close customer opportunities, manage forecasts and pipelines Structure and negotiate partnership agreements that lead to incremental value and capabilities. Develop detailed operational plans with partners to include engagement models, sales targets, and GTM strategies. &nbsp; Key Skills: Proven experience working in a dynamic team focused on building exponential growth 5+ years of experience in software sales, partner development, or business development within a cloud-based environment. Emphasis on software sales. A demonstrated ability to establish, maintain and grow business relationships successfully, with an emphasis on sales and partner processes. Strong operational and analytical skills. Ability to describe trends and provide insight from KPI’s. Strong strategic thinking with a penchant for action and results. Excellent project management and creative problem solving skills. Exceptional communications skills, with a proven capability for public speaking, professional writing and active listening. Bachelor’s degree or equivalent years of relevant work experience. &nbsp; Desired Skills: Experience with and knowledge of Contact Center solutions and/or VoIP. Experience with National Partners and/or Service Providers in cloud collaboration – CcaaS, UCaaS preferred Experience managing partnerships with consulting firms or systems integrators for an enterprise SaaS software solution. Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.&nbsp; View our privacy policy, including our privacy notice to California residents here:&nbsp;https://www.five9.com/pt-pt/legal.&nbsp;&nbsp; Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Channel Sales Manager

Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp; Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;Key Responsibilities: Develop and implement governance strategies, policies, frameworks, and procedures in a multi-cloud environment (GCP, AWS, Azure) to standardize business operations and ensure compliance with regulatory requirements and regulations (SOC 2, HIPAA, GDPR, FedRAMP) Work with security teams to effectively enforce Identity and Access Management (IAM) policies and network security best practices across the organization Develop and maintain dashboards that would track cloud governance metrics such as security posture, timely key rotation, and compliance Collaborate with diverse stakeholders to identify service level objectives (SLOs), key performance indicators (KPIs), and metrics for measuring operational efficiency and compliance Work closely with IT, Finance, Security, DevOps, Cloud Architects, and Product Engineering development teams to maintain consistent governance controls across all environments * This position is based out of one of the offices of our affiliate Acqueon Technologies in India, and will adopt the hybrid work arrangements of that location. You will be a member of the Acqueon team with responsibilities supporting Five9 products, collaborating with global teammates based primarily in the United States. Requirements: 3+ years of working in cloud environment (experience with GCP is highly preferred) 3+ years of working with modern public cloud services such as EC2, VPC, S3/GCS, IAM, and AWS/GCP CLI Hands-on experience with cloud security controls, identity and access management (IAM), network security, encryption, and data protection tools such as GCP Organization Policy, AWS Config, or Azure Policy Proficiency in CI/CD programming, scripting (e.g., Python, PowerShell) and automation tools (e.g., Ansible) for cloud governance and infrastructure management Knowledge of automation principles and Infrastructure-as-Code (IaC) tools such as Terraform, AWS CloudFormation, or Azure Resource Manager (ARM) Experience establishing and maintaining strong working relationships with a wide variety of business groups (Development, Product, Network Engineering, Voice Engineer, Security, etc.) and being able to translate technical information into business-friendly language Preferred Qualifications: Bachelor’s degree in Computer Science, Engineering, or other relevant technical field Knowledge of Kubernetes best practices Experience with Microsoft Active Directory Federation Services (ADFS) Experience with Okta integration Result orientated, self-starter AWS certified GCP certified &nbsp;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.&nbsp; View our privacy policy, including our privacy notice to California residents here:&nbsp;https://www.five9.com/pt-pt/legal.&nbsp;&nbsp; Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Cloud Governance Engineer

Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp; Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp; Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp; About the Role As the Deal Assurance Lead, you will play a critical role in ensuring the integrity, profitability, and compliance of commercial deals in a fast-paced B2B SaaS environment. You’ll act as the strategic bridge between sales, finance, legal, product, and customer success, reviewing complex deals to ensure alignment with company policies, margin goals, and contractual standards. Your expertise will help optimize deal structure, reduce risk, accelerate sales velocity, and drive scalable growth. Key Responsibilities Review and approve non-standard deals for pricing, margin, commercial terms, and contract compliance Partner with sales, legal, and finance teams to structure deals that align with business objectives while meeting customer needs Ensure all deals adhere to established pricing guidelines, discount thresholds, revenue recognition rules, and contracting policies Identify risks or gaps in proposed deals and recommend solutions or alternative structures Support sales teams with guidance during the deal negotiation process to expedite approvals and ensure compliance Collaborate with product, billing, and operations teams to ensure accurate implementation of complex or bespoke deal terms Support continuous improvement of deal governance, internal systems, and approval frameworks (e.g., CPQ, CRM, CLM tools) Qualifications 5+ years of experience in deal desk, sales operations, finance, or a related role in a B2B SaaS company Deep understanding of SaaS business models, revenue recognition principles (e.g., ASC 606), and subscription pricing strategies Strong analytical, negotiation, and business judgment skills Familiarity with CRM (e.g., Salesforce), CPQ tools (e.g. Salesforce CPQ), and contract lifecycle management systems Excellent communication and cross-functional collaboration skills Detail-oriented, process-driven, and comfortable working under tight timelines Bachelor’s degree in Business, Finance, or a related field; MBA or equivalent experience is a plus&nbsp; &nbsp;Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office.&nbsp; For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office.&nbsp; As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.&nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our total reward package also includes: Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short &amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. Generous employee stock purchase plan. Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave. All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.The US base salary range for this role is below. $93,400&mdash;$144,800 USDFive9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.&nbsp; View our privacy policy, including our privacy notice to California residents here:&nbsp;https://www.five9.com/pt-pt/legal.&nbsp;&nbsp; Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Commercial Deal Assurance Lead

Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp; Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp; Why Join Us This is a unique opportunity for a talented compliance professional to step into a high-visibility, hands-on role that blends operational responsibility with strategic influence. You'll be more than a contributor—you'll be a builder, shaping the frameworks and processes that support our global compliance objectives. Whether you're a seasoned analyst ready for a bigger challenge or an emerging leader looking to expand your scope, this role offers the chance to grow with purpose and advance your career in a forward-thinking, high-impact environment. About the Role We are seeking a proactive, detail-oriented Compliance Sr Analyst to join our global Governance, Risk &amp; Compliance (GRC) team. You will take ownership of key elements of our Continuous Monitoring (ConMon) program, partner with technical teams to track risks and improve control effectiveness, and maintain the common control framework (CCF) that underpins our security, privacy, and compliance posture. This role is designed for someone who enjoys getting into the details while also thinking strategically about how to optimize compliance processes, scale efficiently, and contribute to audit readiness and regulatory alignment. Key Responsibilities Own and evolve the enterprise-wide Continuous Monitoring (ConMon) program, ensuring that vulnerabilities are identified, tracked, and remediated, with accurate reporting and documentation. Conduct recurring control assessments to evaluate the effectiveness of technical, administrative, and operational safeguards, and use results to improve the CCF. Develop and maintain the Common Control Framework (CCF), ensuring alignment across regulatory and certification requirements (e.g., SOC 2, ISO 27001, PCI-DSS, NIST 800-53, DORA, C5). Manage the risk exception and deviation process, including intake, review, documentation, and tracking of compensating controls. Facilitate compliance syncs with internal teams, including Security, Engineering, IT, Legal, and Privacy. Drive action item closure, escalate risks, and promote visibility. Support audit and assessment readiness by aligning evidence to controls, updating documentation, and coordinating with process owners to demonstrate compliance posture. Maintain core compliance documentation, including policies, SOPs, control narratives, risk registers, and corrective action plans. Assist in incident response documentation, focusing on compliance impacts, reporting obligations, and post-incident reviews. Collaborate with Security and Engineering to review vulnerability scans and threat intelligence, helping assess risk exposure and prioritize remediation. Develop and manage compliance dashboards, metrics, and POA&amp;M-style tracking to communicate program health and maturity. Continuously improve compliance processes, identifying automation opportunities, reducing manual tasks, and evolving the CCF to keep pace with a changing risk landscape. Qualifications 3+ years of experience in compliance, audit, security assurance, or a related field within a technology or SaaS environment. Knowledge of major regulatory and industry frameworks (e.g., NIST SP 800-53, SOC 2, ISO 27001, PCI-DSS). Experience with vulnerability management, risk assessments, and control testing. Strong communication and collaboration skills with the ability to work across business and technical teams. Proven ability to manage multiple priorities, with attention to detail and a structured, documentation-driven approach. Bachelor’s degree in a relevant field or equivalent professional experience. Preferred Skills Familiarity with tools like Tenable, Wiz, or other vulnerability scanners. Experience with GRC platforms (e.g., OneTrust, Drata, ServiceNow). Certifications such as CISA, CISSP, CRISC, or ISO 27001 Lead Auditor/Implementer. Knowledge of data protection regulations like GDPR, HIPAA, or DORA. Company Benefits Company stocks Annual merit increase based on performance 15% night shift differential pay Paid Leave with Cash Conversion HMO with free dependents Retirement Plan Life Insurance While on work from home setup: Internet and meal allowance are provided Employee Assistance Program for mental and social well-being Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th&nbsp;month pay, Solo parent leave, Special leave for women) #LI-MB1 Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.&nbsp; View our privacy policy, including our privacy notice to California residents here:&nbsp;https://www.five9.com/pt-pt/legal.&nbsp;&nbsp; Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Compliance Analyst

Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp; Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;To complement our rapid growth, we are actively searching for an experienced Network Solutions Architect to assist our sales teams with qualifying and designing connectivity solutions.&nbsp; Five9 is the industry’s leading cloud-based customer contact/engagement centre service provider. We only hire professionals who have a minimum of 5 years’ experience with network design and/or technical sales support. Your relevant experience is paramount to being considered. Candidates should possess a high level of professionalism, technical expertise, and outstanding presentation skills. The Network Solutions Architect works directly with our sales teams and customers to design secure and reliable network connectivity to Five9’s platform.&nbsp; The ideal candidate for this position will have experience designing SIP, VPN, and MPLS network solutions.&nbsp; Knowledge of routing, VoIP call flows, and Session Border Controllers is critical. Outstanding communication and presentation skills are imperative.&nbsp; Some travel will be required, but most activities can be completed via audio and internet conferencing. This position is part of Five9’s Professional Services organization and reports to the Manager of Connectivity Services. &nbsp; Responsibilities:&nbsp; Presentations (both remote and on-site) Provide customer presentations for all connectivity products including MPLS, SIP and VPN Tailor presentation to the audience, i.e., from C-level to network engineer Listen and gain an understanding of customer objectives – both business and technology objectives Answer technical questions and make recommendations Responsible for keeping presentations accurate, relevant, and focused on each individual customer’s needs Discovery Discuss customer requirements Explain technical requirements and make recommendations Complete Sales Discovery checklist Documentation Document High Level network architecture (via Visio/Lucid Chart) Review Five9 Requirements and Recommendations and ensure each solution is compliant Team Collaboration Participate in coordinated extra-level solutions Ensure Operations staff understands design components and customer expectations for each solution Make proactive recommendations regarding internal process improvements &nbsp; Requirements Fluent in English both verbal and written. VoIP, TCP/IP, Routing Protocols (BGP, OSPF, EIGRP), DNS. Strong understanding of WAN/LAN network technologies including: MPLS, VPN, SIP, RTP . Familiarity and knowledge of Wireshark, MTRG, IPSLA, Empirix, HP Openview. Awareness and working knowledge of Contact Centre technologies and applications. Preference for Salesforce.com experience. Strong communication skills (written, verbal, and presentation). Proficiency with MS Office applications including Outlook, Word, Excel, PowerPoint and Visio and&nbsp;Salesforce.com. Bachelor’s degree or equivalent experience required additional European languages is highly desired. Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.&nbsp; View our privacy policy, including our privacy notice to California residents here:&nbsp;https://www.five9.com/pt-pt/legal.&nbsp;&nbsp; Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Connectivity Solutions Architect

Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp; Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;We are actively seeking a Senior Technical Program Manager to focus on driving and delivering multiple an integration program across the Five9 organization. In this exciting role, you will have the opportunity to work across the company and evangelize how our tech teams are building and architecting our newest innovations to support Five9's latest product offerings.This role is a mix of strategic and tactical, where, using your extensive technical and leadership expertise. You will own the program, anticipate, and mitigate risks whilst balancing business needs against technical constraints. &nbsp;You will be required to build strong relationship between the Product Engineering applications/services, Product Management, as well as various Business Operations, Finance, and Executives alike. Strong communication skills are a must. Your responsibilities will include establishing commitments from dependencies, ensure high quality deliveries, and increase the productivity and velocity of the team to implement strategy and execution. &nbsp; &nbsp; Key Responsibilities: Build the technological knowledge necessary to assess readiness through a series of communications, reviews, and retrospectives that enable other teams to effectively prepare for seamless delivery of capacity. Drive measurable program performance. Establish governance over prioritization decisions to ensure alignment with key performance indicators. Act as an influential member of a highly integrated team composed of both technical and non-technical members. Work within a diverse team environment to execute work plans and schedules as applicable for mission success. Plan requirements, identify risks, manage schedules, and communicate clearly with project stakeholders. You'll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. &nbsp; Requirements: 5 + years of Technical Program Management experience in a related industry. A bachelor’s degree in engineering, Computer Science or equivalent. Exceptional written and verbal communication. A proven track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on initiatives. Thorough understanding of software development lifecycle from conception to delivery. Experience working with cloud-based technologies (AWS/GCP preferred). Experience managing programs across cross functional teams, building processes, and coordinating release schedules. PMP, Prince2, CSM, or equivalent. Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.&nbsp; View our privacy policy, including our privacy notice to California residents here:&nbsp;https://www.five9.com/pt-pt/legal.&nbsp;&nbsp; Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Contractor Senior Technical Program Manager (12 months contract)

Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp; Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;We are actively seeking an experienced Data Center Engineer in Atlanta, GA for our Infrastructure Reliability team. This person will be responsible for building and installing multiple hardware components that make up the company’s infrastructure, focusing on long-term planning, design, and optimization of the data center environment. This position will be located in Atlanta, GA.This role includes managing hardware, software, and network connections to ensure the reliability, security, and efficiency of the data center's operations. They handle tasks like installing and configuring equipment, troubleshooting issues, performing maintenance, and contributing to disaster recovery planning. He/she exhibits a deep understanding of data center technologies, strong analytical and troubleshooting skills, and excellent communication skills.&nbsp; Key Responsibilities: Designing and implementing new data center infrastructure, optimizing for performance and scalability, ensuring security, and planning for future growth Build, manage and maintain company’s infrastructure in global data centers. Perform equipment installs – compute, network, storage, racks, PDUs, cabling, etc. Closely monitor infrastructure to prevent failures and service degradation. Monitor and calculate power usage, power balancing and power availability in each cabinet Ability to collaborate with other engineers and IT professionals to achieve common goals, troubleshooting and resolving issues Communicate and coordinate with remote hands in remote data centers, providing technical direction when needed. Maintain asset inventory in DCIM – for both production and lab environments Perform all shipping and receiving duties including RMA activities. Maintain impeccable documentation around our datacenter configuration. Set standards of excellence for all datacenter operations Performing regular maintenance tasks, such as cleaning, inspecting, and replacing components, to prevent problems and ensure the longevity of the equipment. Update and work on tickets and tasks assigned in a timely manner Follow change management process and participate in off hours change windows Provide 24x7 support as needed Participate in on-call rotation, incident response, and root cause analysis for platform reliability issues. Comfortable using command line interfaces. Familiarity with Linux and other cli operating systems. Familiar with server, storage, internet technologies. Ability to lift up to 75 lb. Requirements: Strong technical knowledge of networking, servers, storage, and virtualization, experience with data center design and implementation, ability to analyze and optimize performance, and project management skills Minimum of 4 years hands on experience with Data Centre technologies – compute, network, storage, cabling, racks, PDUs, etc. Great knowledge and experience with planning cooling, power and space resources Linux/Unix system administration, networking and SAN connectivity skills strongly desired Experience working with vendors (quote-purchase process, RMA processes, support interactions) Coding skills to automate repetitive tasks and gather reporting information Experience supporting 24x7 customer facing production environment. Ability to troubleshoot and solve hardware problems independently. Bachelor of Science degree in Computer Science or equivalent experience &nbsp;Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office.&nbsp; For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office.&nbsp; As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.&nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our total reward package also includes: Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short &amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. Generous employee stock purchase plan. Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave. All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.The US base salary range for this role is below. $54,400&mdash;$122,400 USDFive9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.&nbsp; View our privacy policy, including our privacy notice to California residents here:&nbsp;https://www.five9.com/pt-pt/legal.&nbsp;&nbsp; Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp; Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;Deal Desk Analyst To complement our rapid growth, Five9 is looking for a Deal Desk Analyst to join our Sales Operations team. The ideal candidate for this role will be responsible for providing sales process support utilizing a variety of developed organizational and project management skills. The position reports to the Sales Operations Manager. Responsibilities Act as a sales-facing subject matter expert on process, policy, and pricing related matters Assist sales teams in creating and positioning complex orders Act as liaison between sales and other key stakeholders involved in the deal structuring process (e.g. Sales Operations, Accounting, Order Management, Legal, Product Marketing, etc.) Partner with sales to ensure opportunities are properly created and tracked in Salesforce including stage, probability, booking amount, and various other required field Escalate key issues as necessary to Sales Operations Manager with the ability to explore future initiatives Act as a system power user for all SFDC and answer questions before escalating for assistance Active involvement for operational process improvements to increase the effectiveness of the Deal Desk Continuously improve our ability to respond to the needs of Sales, Partners, and Customers Active involvement and support for special projects as needed Help ensure Best Practices are being implemented Qualifications Minimum 2+ years of experience supporting Sales organizations in a fast-paced environment Proficient with Microsoft Excel Salesforce.com Power User Company Benefits Company stocks Annual merit increase based on performance 15% night shift differential pay Paid Leave with Cash Conversion HMO with free dependents Retirement Plan Life Insurance While on work from home setup: Internet and meal allowance are provided Employee Assistance Program for mental and social well-being Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th&nbsp;month pay, Solo parent leave, Special leave for women) Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.&nbsp; View our privacy policy, including our privacy notice to California residents here:&nbsp;https://www.five9.com/pt-pt/legal.&nbsp;&nbsp; Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Deal Desk Analyst

Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp; Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;As a Delivery Manager, you are expected to lead the planning, execution, and oversight of delivery processes for all software deployments. You will be responsible for ensuring seamless software releases, maintaining high service uptime, and driving continuous improvement in our delivery practices. The team&nbsp; The Delivery Management Team at Five9 is responsible for orchestrating the delivery and release of software with precision and agility, leveraging best practices, tools and technologies to ensure seamless integration, rapid deployment, and unwavering quality. This team is committed to fostering a collaborative environment that prioritizes continuous improvement and customer satisfaction, driving forward the success of our organization and our clients. This is a highly visible team across the board due to the nature of work and the opportunities to engage with all departments within Five9 to deliver a quality software rollout experience to internal and external customers/stakeholders.&nbsp; Role purpose&nbsp; The purpose of this role is to manage and optimize the end-to-end process of software delivery and release management. Delivery Manager is a pivotal role within Five9 as we rely heavily on regular software rollouts to production. The individual in this role as a strategic leader ensures the smooth delivery of products while managing the complexities and risks inherent in the release process, and that releases are executed efficiently, and any potential issues are getting addressed proactively to minimize disruptions to business operations. This role is essential for maintaining the agility of the company while ensuring the quality and reliability of software products.&nbsp; How you contribute&nbsp; End-to-End Delivery Management:&nbsp; Define and implement release schedules, ensuring that deadlines and business needs are met.&nbsp; Manage the release pipeline and coordinate the activities of development, QA, operations, and support teams and ensure that each release is thoroughly certified and delivered on time.&nbsp; Oversee the full release lifecycle, from planning and development to deployment and post-release support.&nbsp; Strategic Planning and Execution:&nbsp; Work closely with product management, engineering, and stakeholders to prioritize content for releases based on business objectives and customer impact.&nbsp; Ensure all releases align with the broader strategic goals of the business, ensuring that new features, enhancements, and bug fixes are properly integrated into the release cycle.&nbsp; Proactively identify risks and potential bottlenecks in the release process and develop mitigation strategies, providing timely resolutions to minimize disruptions to the business.&nbsp; Collaboration and Stakeholder Communication:&nbsp; Serve as the main point of contact for all stakeholders involved in the release process, including senior leadership, product owners, engineering teams, operations teams, customer support.&nbsp; Communicate progress, blockers, and risks to stakeholders at all levels, ensuring everyone is informed and aligned.&nbsp; Provide regular updates on the status of releases and the impact of upcoming changes to business operations.&nbsp; Continuous Improvement:&nbsp; Analyze the effectiveness of each release, identifying opportunities for process improvement, automation, and risk reduction.&nbsp; Drive the adoption of industry best practices in release management, ensuring that releases are more efficient and predictable over time and delivers real value to end customers.&nbsp; Establish and track key performance indicators (KPIs) and metrics related to release cycles, such as release frequency, deployment success rates, and post-release defect rates and drive meaningful actions.&nbsp; Change Management and Tool Optimization:&nbsp; Ensure that all changes to production systems are properly documented, tracked, and managed according to best practices.&nbsp; Oversee version control and configuration management processes to maintain consistency and traceability across releases.&nbsp; Manage and optimize release management toolkit (e.g., Jira, GitLab, Launch Darkly, etc.) to support an efficient release pipeline.&nbsp; Identify opportunities for automation in the release process, reducing manual intervention and increasing speed and reliability.&nbsp; &nbsp; Skills, competencies and qualifications&nbsp;&nbsp; Required:&nbsp; Proven ability to lead and inspire cross-functional teams in complex and fast-paced environments.&nbsp; Strong collaboration skills to work effectively across multiple teams and departments.&nbsp; Deep understanding of the software development lifecycle (SDLC), particularly in continuous integration, continuous delivery (CI/CD), and release management.&nbsp; Strong organizational and time-management skills, with experience in managing multiple releases simultaneously.&nbsp; Expertise in Agile, Scrum, or other project management methodologies to plan, track, and execute releases efficiently.&nbsp; Strong analytical skills with the ability to identify potential risks early and mitigate them proactively.&nbsp; Ability to resolve issues under pressure, maintaining a calm and solution-oriented approach with very little guidance&nbsp; Excellent communication skills to articulate complex technical concepts to both technical and non-technical stakeholders.&nbsp; Ability to manage expectations, negotiate timelines, and ensure all parties are aligned on release goals and outcomes.&nbsp; Bachelor’s degree (or equivalent) in relevant discipline with 7+ years related work experience&nbsp; &nbsp; Desirable:&nbsp; Proven track record of building mutually beneficial relationships at all levels.&nbsp; A focus on metrics-driven improvement, with a proven track record of refining processes and increasing efficiency over time.&nbsp; Customer focused, action and results orientated with an alignment to our Values.&nbsp; &nbsp; &nbsp; Key Stakeholders&nbsp; Engineering Service Owners&nbsp; Product Managers&nbsp; Customer Support and Technical Account Management groups&nbsp; Engineering Operations, Program Managers and Production Support teams&nbsp; Company Benefits Company stocks Annual merit increase based on performance 15% night shift differential pay Paid Leave with Cash Conversion HMO with free dependents Retirement Plan Life Insurance While on work from home setup: Internet and meal allowance are provided Employee Assistance Program for mental and social well-being Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th&nbsp;month pay, Solo parent leave, Special leave for women) Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.&nbsp; View our privacy policy, including our privacy notice to California residents here:&nbsp;https://www.five9.com/pt-pt/legal.&nbsp;&nbsp; Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Delivery Manager

Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp; Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;As a Delivery Manager, you are expected to lead the planning, execution, and oversight of delivery processes for all software deployments related to Acqueon Product. You will be responsible for ensuring seamless software releases, maintaining high service uptime, and driving continuous improvement in our delivery practices. This role is a contract role for 12+ months.&nbsp; The team&nbsp; The Delivery Management Team at Five9 is responsible for orchestrating the release and delivery of software with precision and agility, leveraging best practices, tools and technologies to ensure seamless integration, rapid deployment, and unwavering quality. This team is committed to fostering a collaborative environment that prioritizes continuous improvement and customer satisfaction, driving forward the success of our organization and our clients. This is a highly visible team across the board due to the nature of work and the opportunities to engage with all departments within Five9 to deliver a quality software rollout experience to internal and external customers/stakeholders.&nbsp; Role purpose&nbsp; The purpose of this role is to help understand the end-to-end software delivery and release process at Acqueon and integrate them seamlessly with existing Five9 processes. This is a pivotal role within Five9 as we rely heavily on regular software rollouts to production. The individual in this role as a strategic team member ensures the smooth delivery of Acqueon software updates while managing the complexities and risks inherent in the release process, and that releases are executed efficiently, and any potential issues are getting addressed proactively to minimize disruptions to business operations. This role is essential for maintaining the agility of the company while ensuring the quality and reliability of software products.&nbsp; How you contribute&nbsp; End-to-End Delivery Management:&nbsp; Define and implement release schedules, ensuring that deadlines and business needs are met.&nbsp; Manage the release pipeline and coordinate the activities of development, QA, operations, and support teams and ensure that each release is thoroughly certified and delivered on time.&nbsp; Oversee the full release lifecycle, from planning and development to deployment and post-release support.&nbsp; Strategic Planning and Execution:&nbsp; Work closely with product management, engineering, and stakeholders to prioritize content for releases based on business objectives and customer impact.&nbsp; Ensure all releases align with the broader strategic goals of the business, ensuring that new features, enhancements, and bug fixes are properly integrated into the release cycle.&nbsp; Proactively identify risks and potential bottlenecks in the release process and develop mitigation strategies.&nbsp; Address issues during the release process, providing timely resolutions to minimize disruptions to the business.&nbsp; Collaboration and Stakeholder Communication:&nbsp; Serve as the main point of contact for all stakeholders involved in the release process, including senior leadership, product owners, engineering teams, operations teams, customer support.&nbsp; Communicate progress, blockers, and risks to stakeholders at all levels, ensuring everyone is informed and aligned.&nbsp; Provide regular updates on the status of releases and the impact of upcoming changes to business operations.&nbsp; Continuous Improvement:&nbsp; Analyze the effectiveness of each release, identifying opportunities for process improvement, automation, and risk reduction.&nbsp; Drive the adoption of industry best practices in release management, ensuring that releases are more efficient and predictable over time and delivers real value to end customers.&nbsp; Establish and track key performance indicators (KPIs) and metrics related to release cycles, such as release frequency, deployment success rates, and post-release defect rates and drive meaningful actions.&nbsp; Change Management and Tool Optimization:&nbsp; Ensure that all changes to production systems are properly documented, tracked, and managed according to best practices.&nbsp; Oversee version control and configuration management processes to maintain consistency and traceability across releases.&nbsp; Manage and optimize release management toolkit (e.g., Jira, GitLab, Launch Darkly, etc.) to support an efficient release pipeline.&nbsp; Identify opportunities for automation in the release process, reducing manual intervention and increasing speed and reliability.&nbsp; Skills, competencies and qualifications&nbsp; Required:&nbsp; Proven ability to inspire cross-functional teams in complex and fast-paced environments.&nbsp; Strong collaboration skills to work effectively across multiple teams and departments.&nbsp; Deep understanding of the software development lifecycle (SDLC), particularly in continuous integration, continuous delivery (CI/CD), and release management.&nbsp; Strong organizational and time-management skills, with experience in managing multiple releases simultaneously.&nbsp; Expertise in Agile, Scrum, or other project management methodologies to plan, track, and execute releases efficiently.&nbsp; Strong analytical skills with the ability to identify potential risks early and mitigate them proactively.&nbsp; Ability to resolve issues under pressure, maintaining a calm and solution-oriented approach with very little guidance&nbsp; Excellent communication skills to articulate complex technical concepts to both technical and non-technical stakeholders.&nbsp; Ability to manage expectations, negotiate timelines, and ensure all parties are aligned on release goals and outcomes.&nbsp; Bachelor’s degree (or equivalent) in relevant discipline with 5+ years related work experience&nbsp; &nbsp; Desirable:&nbsp; Proven track record of building mutually beneficial relationships at all levels.&nbsp; A focus on metrics-driven improvement, with a proven track record of refining processes and increasing efficiency over time.&nbsp; Customer focused, action and results orientated with an alignment to our Values.&nbsp; Key relationships&nbsp; There are no direct reports to this role.&nbsp; Key stakeholders include:&nbsp; Engineering Service Owners&nbsp; Product Managers&nbsp; Customer Support and Technical Account Management groups&nbsp; Engineering Operations, Technical Program Managers and Production Support teams&nbsp; Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.&nbsp; View our privacy policy, including our privacy notice to California residents here:&nbsp;https://www.five9.com/pt-pt/legal.&nbsp;&nbsp; Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp; Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;The&nbsp;Director, Majors Customer Success Management will lead a team of Majors Customer Success Managers. The Director will be responsible for developing a team of direct reports in SaaS Customer Success, with a focus on driving business outcomes for an assigned deck of in-base customers. This position reports to the&nbsp;RVP, Customer Success. &nbsp; Core duties and responsibilities include the following: Lead, mentor, and grow a team of Customer Success Managers, positioning them to succeed in assisting Five9 customers in maximizing their investment in Five9 solutions. Anchor CSM performance to Five9’s Global Customer Success OKR framework. Ability to successfully manage competing priorities. Develop and implement best practices for the Majors Customer Success program while assisting your team in shepherding large, complex implementations through go live and ramps. Develop and manage collaborative relationships with internal partners including Professional Services, Sales, and Five9 executive staff to help streamline and accelerate onboarding of these customers. Build and maintain strong, long-lasting customer relationships including trusted advisor relationship with key customer stakeholders and executive sponsors, ensuring team alignment with customer’s business goals and objectives. Develop the team’s understanding of Five9’s products, services, and support processes, understanding customer business goals and objectives, and ensuring Five9 solutions deliver desired outcomes for our in-base customers. Execute on existing and develop new strategies to reduce customer churn and increase customer lifetime value. Participate in de-escalation calls in support of the CEM and overall project team to ensure that clients understand challenges and how to work around them Ability to recruit and retain “A” players to build highly effective teams. Provide strong operational management, reporting, and team skills for managing both a team and customer base. Requirements: 10+ years of experience in customer success for a technology company. 5+ years managing a team. Leadership experience with the capacity to influence, experience in hiring, mentoring, training and motivating high performing teams. Proactive mentality, with the foresight to intervene and provide support to CSMs as needed. Strong knowledge of contact center or related SaaS technology. Strong account planning and management skills including mature negotiation skills. Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level. Experience in delivering client-focused solutions based on customer needs. Ability to discuss, understand, and work within complex projects and processes. Proven ability to manage multiple projects at a time while paying strict attention to detail. Excellent listening, negotiation, and presentation skills. Excellent verbal and written communications skills. Must be self-directed and self-motivated. Superior professional presence and business acumen. Ability to travel up to 50% of the time. BS degree or equivalent. As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.&nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our total reward package also includes: Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short &amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. Generous employee stock purchase plan. Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave. All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties. The US base salary range for this role is below. $112,600&mdash;$174,400 USDFive9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.&nbsp; View our privacy policy, including our privacy notice to California residents here:&nbsp;https://www.five9.com/pt-pt/legal.&nbsp;&nbsp; Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Director, Majors Customer Success Management

Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp; Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;The Director of Mid-Market and Commercial Sales will lead a team of Account Executives and Mid-Market Sales Directors selling new business to prospects. Target accounts will be identified by sales team members and the company through marketing efforts. The ideal candidate is one who has built and led sales teams in the Software as a Service space as well as a strong track record closing revenue in the software world. This person needs to be an expert at positioning business value, selling enterprise software solutions, managing sales cycles, building relationships with key stake holders in the prospective accounts, remain aware and sell against competitor capabilities and threats. This role will report directly to the Vice President of Sales and be based in San Ramon, CA.&nbsp; Responsibilities: Develop and execute on a business plan to expand business into new accounts leveraging company generated leads, business development, partners, channels, associations, and other sales generated leads Guide and manage the activities of Account Executives and Mid-Market Sales Directors to ensure company revenue goals and objectives are exceeded Prepare, Coach, &amp; Support the sales team by phone in their sales meetings with prospects Provide accurate forecasting in Salesforce.com including deals in commit, upside, and pipeline Attract, hire, onboard train, and retain top sales talent Work with team members individually for ongoing development while always promoting a healthy team environment Qualifications: Bachelor's Degree required Minimum of 3-5 years enterprise software sales experience successfully selling solutions at the C-level Management Experience required Successful track record in a high volume transaction sales environment and longer term strategic sales with success in leading and closing at least 10 deals per year. Excellent C-level communication skills Proven leadership ability to influence, develop and empower team members to achieve objectives with a team approach Total comfort demonstrating SaaS/cloud-based software and discussing it with prospects Strong track record of exceeding company sales quotas in a complex sales environment Proven expertise with teaching, coaching, and training sales methodologies Strong written, verbal, presentation and organizational skills required Location:&nbsp; This role is hybrid. 3 days a week (M, W, TH) in office is required. &nbsp; #LI-CM1 #LI-hybrid &nbsp; As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.&nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our total reward package also includes: Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short &amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. Generous employee stock purchase plan. Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave. All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties. The US base salary range for this role is below. $83,200&mdash;$161,200 USDFive9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.&nbsp; View our privacy policy, including our privacy notice to California residents here:&nbsp;https://www.five9.com/pt-pt/legal.&nbsp;&nbsp; Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Director, Mid-Market & Commercial Sales

Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp; Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;Agentic Engineering Team Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Five9 has led the cloud revolution in contact centers, helping organisations transition from legacy premise-based solutions to the cloud. The cloud contact center market has become the hot space for innovation in real-time communications, and is the tip of the spear for the application of Artificial Intelligence, especially Generative AI and Large Language Models (LLM). Five9 has established itself as a leader in this market and has recently launched its AI Agents, providing the next-generation of self-service and customer experience. Five9 is establishing an Agentic Engineering team in Bangalore, India. This team will sit on the bleeding edge of AI technology, and be responsible for the development of AI Agents on top of the Five9 platform. The team will own the entire lifecycle of AI Agent development, from requirements to development to testing to deployment to ongoing maintenance and improvement. Members of the team will utilize skills in prompt engineering, prompt design, agent and multi-agent architectures, function calling, and tool definition to build best-of-breed AI agents for real-world use cases. Prior experience in AI Agent development is highly desirable but not required. Five9 is seeking a Director of Engineering, Agentic Engineering – to lead and build this team. This is a ground floor opportunity for a highly talented and ambitious engineering leader to step into the role of a lifetime – at the cutting edge of the hottest technology in the last three decades – at a scaled player in AI for customer experience. *This position is based out of one of the offices of our affiliate Acqueon Technologies in India, and will adopt the hybrid work arrangements of that location. You will be a member of the Acqueon team with responsibilities supporting Five9 products, collaborating with global teammates based primarily in the United States. Key Responsibilities: Hire, train, retain and grow a team of talented engineers to create a scaled agentic engineering organization for a $1B USD/year revenue company Lead a team responsible for the development and testing of AI Agents for B2B customer experience use cases in healthcare, financial services, retail and beyond, which will become part of the product and available to Five9 customers globally to use with their customers Maintain expertise – through ongoing review of academic papers and competitive analysis of vendors – in the latest-and-greatest algorithms, techniques, and architectures for AI Agent design, and apply those to build best-in-class AI Agents Interface with customers and customer facing teams to understand requirements and use cases for which the AI Agent needs to satisfy Partner with the engineering team building the AI Agent platform, providing feedback on improvements that improve agent performance and reduce time to implement Requirements: 3+ years of experience in development of conversational AI applications for customer service space, such as for healthcare, financial services or retail organizations 5+ years experience in customer-facing technical roles, such as professional services, customer support, technical account management, solutions consulting, technical sales, and so on Experience with commercial products used for the development of customer support and customer experience (CX) applications, such as Google Dialogflow, IBM Watson, Kore.ai, Five9, Genesys, NICE, Amelia, Omelia, and so on Expertise in conversational AI technologies, including speech recognition, speech synthesis, natural language processing, and large language models. Experience in creating such models is not required, only experience in using them Experience with AI Agent technologies, including prompt engineering, MCP, A2A, ReACT, LangChain, LangGraph, CrewAI, AutoGPT, Open Agents, Semantic Kernel, RAG, fine-tuning, and embeddings, is highly desired but not required Strong communication skills, including written and verbal communication in English 5+ years of experience as a line manager Experience in hiring and building teams from scratch, including the usage of contractors and labor providers in India Bachelor’s or Master’s degree in Computer Science or equivalent work experience &nbsp;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.&nbsp; View our privacy policy, including our privacy notice to California residents here:&nbsp;https://www.five9.com/pt-pt/legal.&nbsp;&nbsp; Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Director of Engineering – Agentic Engineering

Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp; Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;Director of Site Reliability Engineering The Director of Site Reliability Engineering is responsible for leading the strategic vision, operational excellence, and organizational capability of our SRE function. This role combines technical leadership with people management to build and scale a world-class SRE organization that enables rapid innovation while maintaining exceptional reliability standards. As the senior leader of the SRE discipline, you will establish the technical strategy, culture, and practices that ensure our systems can scale reliably to meet business demands. You will build and lead a team of SRE professionals, partner with engineering leadership across the organization, and drive the adoption of SRE principles and practices. This is a hands-on leadership role requiring deep technical expertise, proven ability to scale engineering organizations, and a track record of building reliable systems at scale. The ideal candidate will balance reliability with tactical execution, driving both immediate operational excellence and long-term architectural improvements where necessary. Key Responsibilities Strategic Leadership &amp; Vision Define and execute the long-term SRE strategy aligned with business objectives and technical roadmap Establish reliability standards, SLI/SLO frameworks, and error budget policies across services Drive architectural decisions that improve system reliability, scalability, and operational efficiency Partner with engineering leadership to influence platform and application design for reliability Represent SRE perspective in executive technical discussions and strategic planning Team Leadership &amp; Development Build, lead, and scale a high-performing SRE organization Recruit, hire, and onboard top-tier SRE talent across multiple experience levels Develop career progression frameworks and growth paths for SRE professionals Foster a culture of continuous learning, blameless post-mortems, and operational excellence Provide technical mentorship and leadership development for senior SRE staff Operational Excellence &amp; Incident Management Manage and oversee enterprise-wide incident response processes and on-call practices Drive root cause analysis programs and ensure systematic elimination of failure modes Implement sustainable on-call practices that maintain work-life balance while ensuring coverage Oversee capacity planning and resource optimization strategies across all services Establish metrics and reporting frameworks for reliability, performance, and operational health Cross-Functional Partnership Collaborate with VP/Director level peers in Engineering, Product, and Infrastructure Work with Security leadership to integrate reliability and security practices Partner with Finance on cost optimization initiatives and capacity planning budgets Engage with Customer Success and Support teams on reliability-impacting issues Platform &amp; Tooling Strategy Drive the simplification and reduction of observability, monitoring, and alerting platforms Establish automation standards and drive toil reduction initiatives Help improve CI/CD pipeline architecture and deployment practices Influence infrastructure-as-code and configuration management strategies Organizational &amp; Process Innovation Implement SRE best practices including error budgets, toil tracking, and reliability reviews Establish metrics-driven decision making and continuous improvement processes Drive adoption of chaos engineering and proactive reliability testing Create and maintain SRE documentation, runbooks, and knowledge sharing systems Develop and execute disaster recovery and business continuity plans Required Skills Leadership &amp; Management Experience Bachelor's or Master's degree in Computer Science, Engineering, or equivalent experience 8+ years in engineering leadership roles, with 4+ years managing managers Proven track record of building and scaling engineering teams Experience with performance management, career development, and succession planning Strong executive presence and ability to influence without authority Experience driving organizational change and cultural transformation Technical Expertise Experience with multiple cloud platforms (AWS, GCP, Azure) and hybrid environments Deep understanding of distributed systems, microservices architecture, and cloud platforms Hands-on experience with modern observability tools (Prometheus, Grafana, Datadog, etc.) Strong background in infrastructure automation, CI/CD, and infrastructure-as-code Expertise in capacity planning, performance optimization, and cost management SRE &amp; Operations Mastery Deep understanding of SRE principles, practices, and implementation at scale Experience establishing SLI/SLO frameworks and error budget management Proven track record of improving system reliability and reducing operational toil Experience with incident management, post-mortem processes, and reliability engineering Background in 24/7 operations and on-call management best practices Business &amp; Strategic Acumen Understanding of budget management, resource allocation, and ROI analysis Ability to communicate technical concepts to non-technical stakeholders and executives Experience with vendor management and technology partnership decisions Knowledge of compliance frameworks and regulatory requirements Desired Skills Advanced Technical Background Background in container orchestration (Kubernetes) and service mesh technologies Knowledge of database administration and data platform reliability Experience with security engineering and DevSecOps practices Success Metrics Reliability &amp; Performance Achieve and maintain service availability targets (typically 99.9%+ uptime) Reduce mean time to detection (MTTD) and mean time to recovery (MTTR) Improve capacity planning accuracy and reduce over-provisioning costs Increase deployment frequency while maintaining reliability standards Team &amp; Organizational Development Build and retain a high-performing SRE organization with low attrition Establish clear career progression and achieve high employee satisfaction scores Develop internal talent and promote from within the SRE organization Create sustainable on-call practices with reasonable operational load Operational Excellence Drive measurable reduction in operational toil and manual interventions Establish comprehensive observability and proactive alerting across all services Implement effective incident response with blameless post-mortem culture Achieve cost optimization targets while maintaining reliability standards Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.&nbsp; View our privacy policy, including our privacy notice to California residents here:&nbsp;https://www.five9.com/pt-pt/legal.&nbsp;&nbsp; Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Director of Site Reliability Engineering

Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp; Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;Salesforce CPQ &amp; NPI Specialist Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values every day results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. We are seeking a highly skilled and experienced Salesforce CPQ &amp; NPI Specialist to join our GTM Delivery team. This role is strictly focused on New Product Introduction (NPI) within Salesforce and Salesforce CPQ, with key integrations to DocuSign CLM. The ideal candidate will have a minimum of 5 years of relevant experience, a strong technical systems background, and a proven ability to work cross-functionally with GTM, Sales Operations, and Legal teams. The position is based in Chennai, India. Key Responsibilities Own and drive the end-to-end New Product Introduction (NPI) process within Salesforce and Salesforce CPQ, ensuring timely and accurate setup of new products, pricing, and related rules. Collaborate closely with GTM, SalesOps, and Legal to gather requirements, define product and pricing structures, and ensure compliance with business and legal standards. Configure and maintain product catalogs, pricing rules, bundles, and guided selling flows in Salesforce CPQ. Manage and implement changes to DocuSign CLM exhibits and agreements as required for new product launches. Ensure all NPI activities are documented, tracked, and communicated to relevant stakeholders. Serve as the subject matter expert for Salesforce CPQ and NPI processes, providing guidance and best practices to cross-functional teams. Troubleshoot and resolve issues related to product setup, pricing, and CLM integrations. Support ongoing process improvements and automation initiatives to streamline NPI and CPQ operations. Maintain data integrity and compliance across Salesforce, CPQ, and CLM systems. Key Requirements: Minimum 5 years of hands-on experience with Salesforce, including at least 3 years specializing in Salesforce CPQ and NPI processes. Salesforce Administrator and Salesforce CPQ certifications are required. Experience with DocuSign CLM; DocuSign CLM certification is preferred but not required. Demonstrated experience working with GTM, SalesOps, and Legal teams on product and pricing initiatives. Strong understanding of product lifecycle management, pricing strategies, and contract lifecycle management. Excellent analytical, problem-solving, and communication skills. Ability to manage multiple priorities in a fast-paced environment. Must reside in Chennai, India and willing to work during U.S. Pacific Time hours. Why You’ll Love This Role: You'll be at the forefront of our product launches, directly impacting our go-to-market strategy and revenue generation. This role offers a unique opportunity to blend your technical expertise with strategic business initiatives. You'll work closely with diverse teams across the organization, including GTM, Sales Operations, and Legal. If you thrive in a fast-paced environment and enjoy solving complex problems, this role offers significant impact and growth potential. Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.&nbsp; View our privacy policy, including our privacy notice to California residents here:&nbsp;https://www.five9.com/pt-pt/legal.&nbsp;&nbsp; Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Enterprise App Admin II

Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp; Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;Junior IT Enterprise Architect Five9 is a leading provider of cloud software for the enterprise contact center market. Five9 offers our partners a solution that is reliable, secure, compliant and scalable, while creating exceptional customer experiences, increasing agent productivity and delivering tangible business results. The Architecture reporting to the CIO, provides business technology leadership, enterprise architecture and strategic planning, focused on Five9’s corporate business systems and infrastructure.&nbsp; We are currently looking for a self-starter to join our team to support and further the Five9’s Enterprise Architecture capability.&nbsp; At Five9, IT Enterprise Architecture is viewed as critical to connecting our growth strategy and stakeholder experience with the business operating models and technology required to deliver on that promise.&nbsp; You will enable business and IT leaders to make investment decisions that balance and prioritize current operational demands, disruptions, and opportunities with the longer-term strategic vision of the organization.&nbsp; &nbsp; You should be a team player with the right combination of tactical and strategic execution.&nbsp; You bring deep experience defining and implementing Architecture practice as an essential capability for strategic decision making in a fast-paced environment. &nbsp;&nbsp;You leverage high analytical, collaboration and influencing skills to work with all levels of management and their teams to help shape Five9’s next generation.&nbsp; You are both an influencer and a hands-on contributor.&nbsp; Responsibilities Understands business vision, develops and evangelizes evergreen multi-year architecture / technology roadmaps Creates systems and technology architecture models that reflect project solutions and technology lifecycle Manage the current state architecture artifacts – apps, tools, data, capabilities, integrations, etc. Facilitate update for the future state architecture artifacts and relationships working with other IT teams that own and support it Promotes overall direction, guidance, and definition of IT Enterprise Architecture per the roadmap Supports all architectural disciplines and partners with delivery teams to champion various architectural initiatives. Steward the necessary administration, configuration and effective usage of LeanIX as an EA repository in order to ensure quality data management and publishing to various stakeholders Works with LeanIX solution vendor to delivery new feature/ functionality to improve adoption of information across IT and relevant business users Facilitate the IT Enterprise Architecture governance through Architecture Review Board (ARB) Defines, explains, and advocates technology data and lifecycle working with IT Delivery team and App Owners Promotes the Enterprise Architecture process, outcomes, and results to the organization and IT leadership Consults with project teams to fit projects to enterprise architecture, as well as to identify when it is necessary to modify the enterprise architecture guidelines and policies as continuous improvement Collaborates with project management and delivery leads to ensure progress towards architectural alignment with project goals and requirements Position Requirements 2 or more years of IT and business/industry work experience including IT architecture principles, systems design and deployment and technology lifecycle management. Knowledge of all components of holistic enterprise architecture - business processes, application/ systems design and integration, data/ information architecture and technology/ infrastructure overview Prefer at least 1 year experience with an Architecture tool e.g. LeanIX solution in the capacity of administration, meta-model configuration, survey setup, reporting, diagramming and content publishing capability Self-motivated, energetic, excellent interpersonal, organizational, conflict-resolution skills Experience presenting to various technology teams and their leadership Strong problem-solving, critical thinking and analytical skills High degree of flexibility, independence, initiative, and detail orientation Ability to present complex ideas in easy-to-understand language Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.&nbsp; View our privacy policy, including our privacy notice to California residents here:&nbsp;https://www.five9.com/pt-pt/legal.&nbsp;&nbsp; Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Enterprise Architect I

Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp; Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;Five9 is seeking a passionate and results-driven Customer Success Manager to join our dynamic team. As an Enterprise CSM, will be assigned to larger customers who typically have a broader portfolio of products and services. The Enterprise CSM positions themselves as overall relationship lead and customer's business partner. Along with retaining these customers, the CSM is tightly aligned with both the Technical Account Manager and the Account Director in expanding the portfolio of products these customers are leveraging. &nbsp;Many times, the Enterprise CSM also works cross-functionally to optimize their solution.&nbsp; Key Responsibilities:&nbsp; &nbsp; &nbsp;Customer-centric Focus:&nbsp; Develop and maintain strong, long-lasting customer relationships by becoming a trusted advisor to a dedicated portfolio of clients&nbsp; Collaborate with customers to define and track key performance metrics and ensure they are meeting their overall business objectives&nbsp; Leverage knowledge of each customer account&nbsp;to develop and maintain account-specific Success Plans&nbsp; Provide regular updates, reporting, and periodic business reviews to customers and Five9 leadership on customer success outcomes and engagement&nbsp; Identify and address any potential issues or risks that may impact customer satisfaction or retention&nbsp; &nbsp; &nbsp;Strategic Thinking:&nbsp; Understand customer business goals and challenges to align Five9 solutions that drive success and value for the customer&nbsp; Proactively identify and address customer issues or concerns, and provide effective solutions&nbsp; Use data and analytics to track and measure customer success metrics and evaluate/present business outcomes&nbsp; &nbsp; &nbsp;Cross-functional Collaboration:&nbsp; Work closely with internal teams including Professional Services, Product, and Support to ensure customer satisfaction and retention&nbsp; Coordinate with Sales and TAMs on increased business opportunities within the account base&nbsp; Key Qualifications:&nbsp; Bachelor's degree in a related field or 8 years of equivalent work experience&nbsp; Proven experience in customer success, account management, or a related role&nbsp; Excellent communication and interpersonal skills&nbsp; Strong problem-solving and analytical abilities&nbsp; Must be self-directed and self-motivated&nbsp; Proven ability to manage multiple projects at a time while paying strict attention to details&nbsp; Ability to work in a fast-paced and dynamic environment&nbsp; Familiarity with contact center technology and the SaaS industry is a plus&nbsp; CRM and customer success management software experience is preferred Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office.&nbsp; For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office.&nbsp; As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.&nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our total reward package also includes: Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short &amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. Generous employee stock purchase plan. Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave. All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.The US base salary range for this role is below. $81,200&mdash;$157,400 USDFive9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.&nbsp; View our privacy policy, including our privacy notice to California residents here:&nbsp;https://www.five9.com/pt-pt/legal.&nbsp;&nbsp; Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Enterprise Customer Success Manager

five9

Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp; Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;Five9 is seeking a Principal Product Manager to join our Agentic AI product management team, leading innovation in AI-powered self-service and automation experiences. This role is pivotal in shaping the strategy and execution of our Agentic AI products, positioning Five9 as the leader in delivering transformative, intelligent customer experiences.What You’ll Do: Define and execute the product strategy for Five9’s Agentic AI portfolio, aligning with company vision and strategic growth objectives. Drive the evolution of next-generation AI-powered assistants to surpass traditional IVR/IVA capabilities, integrating LLMs, Retrieval Augmented Generation (RAG), and advanced analytics. Conduct deep competitive analysis and act as the go-to expert on the conversational AI and agentic automation market landscape. Collaborate with engineering, design, and go-to-market teams to translate strategy into actionable product requirements and prioritized features. Develop product positioning, packaging, and pricing strategies to accelerate market adoption. Partner with customers, ISVs, and ecosystem partners to gather insights, refine products, and deliver measurable business impact. Operate hands-on, moving seamlessly between high-level vision and detailed execution. What You’ll Bring: Bachelor’s degree in Computer Science, Engineering, or related field; MBA or equivalent is a plus. 9+ years in SaaS product management with expertise in Conversational AI, LLMs, NLU, ML, and RAG technologies. Strong focus on user experience and integrating UX best practices into AI product design. Proven record of leading successful product launches in AI or automation. Excellent analytical, problem-solving, and decision-making skills, including experience with beta programs, A/B testing, and user-driven product iteration. Outstanding collaboration skills with the ability to influence across global, cross-functional teams. &nbsp;Work Location: This role is hybrid. 3 days a week (M, W, TH) in our San Ramon office is required. As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.&nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our total reward package also includes: Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short &amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. Generous employee stock purchase plan. Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave. All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.The US base salary range for this role is below. $138,900&mdash;$343,700 USDFive9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.&nbsp; View our privacy policy, including our privacy notice to California residents here:&nbsp;https://www.five9.com/pt-pt/legal.&nbsp;&nbsp; Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Principal Product Manager - Agentic AI

Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp; Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;Senior Product Manager, AI Innovation Applications Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with reliable, secure, compliant, and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results. Five9 is seeking a passionate and driven Senior Product Manager, AI Innovation Applications to lead the development of two strategic product areas: · AI Insights – advanced analytics tools that leverage AI to extract actionable insights from customer interactions. · GenAI Platform – a management console where customers can design, test, and deploy generative AI prompts across their contact center. This role sits at the intersection of AI innovation and customer experience. You’ll define product strategy, translate customer needs into clear requirements, and collaborate with engineering, design, and go-to-market teams to deliver solutions that drive measurable business outcomes for our customers. Key Responsibilities: · Define, prioritize, and deliver AI-powered features to drive the next generation of intelligent customer engagement · Conduct thorough market analysis to understand competitor offerings and user needs, guiding the product roadmap towards differentiation and leadership. · Translate product strategy into detailed requirements, prioritizing features and functionalities in collaboration with engineering, design, and go-to-market (GTM) teams. · Foster strong relationships with new and existing customers, leveraging their feedback to refine products and influence positive outcomes. · Embrace a hands-on approach, capable of navigating from high-level strategic vision to detailed execution. · Chart the product's lifecycle, ensuring a strategic roadmap from ideation to market launch Requirements · Bachelor’s degree in computer science, engineering, business, or related field; an MBA or similar advanced degree is preferred. · A minimum of 5 years of experience in software product management, preferably within an enterprise SaaS environment or consumer applications serving millions of users. · Proven track record of developing and executing large-scale product deliveries, with successful product launches across various platforms. · Experience with AI/ML products (LLMs, analytics, conversational AI, or related domains) · Strong analytical mindset with the ability to translate data into insights and action. · Experience in managing beta programs, gathering user feedback, and conducting A/B testing to validate product directions. · Excellent collaboration skills, with the ability to motivate and guide a product development team, work effectively across functions and lead through influence in a global team environmentFive9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.&nbsp; View our privacy policy, including our privacy notice to California residents here:&nbsp;https://www.five9.com/pt-pt/legal.&nbsp;&nbsp; Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Senior Product Manager, AI Innovation Applications

Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp; Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;We’re seeking a passionate Senior Product Manager AI-Powered Engagement to spearhead the integration of AI technologies across Five9 and recently acquired companies like Acqueon, driving the next generation of intelligent customer engagement. Your expertise in AI product development, platform integration, and SaaS innovation will help shape the future of intelligent customer engagement.&nbsp; We're looking for a visionary with a 'can-do' attitude, strategic prioritization skills, deep technical understanding of AI systems, customer-centric thinking, and a drive to deliver measurable business outcomes. You will be at the forefront of CCaaS and AI innovation, helping create a unified, intelligent customer engagement platform. Location: US Contract duration: 18 months Key Responsibilities: Define, prioritize, and deliver AI-powered features to drive the next generation of intelligent customer engagement Utilize deep expertise in AI technologies, including natural language understanding and machine learning, to address the challenges in outbound operations Conduct thorough market analysis to understand competitor offerings and user needs, guiding the product roadmap towards differentiation and leadership. Translate product strategy into detailed requirements, prioritizing features and functionalities in collaboration with engineering, design, and go-to-market (GTM) teams. Foster strong relationships with new and existing customers, leveraging their feedback to refine products and influence positive outcomes. Embrace a hands-on approach, capable of navigating from high-level strategic vision to detailed execution. Chart the product's lifecycle, ensuring a strategic roadmap from ideation to market launch Requirements Bachelor’s degree in computer science, engineering, business, or related field; an MBA or similar advanced degree is preferred. A minimum of 5 years of experience in software product management, preferably within an enterprise SaaS environment or consumer applications serving millions of users. Proven track record of developing and executing large-scale product deliveries, with successful product launches across various platforms. Significant experience with AI, digital channels, and automation technologies, in particular Agent Assistance and Self-service conversational AI (Voice/Chatbot) demonstrating an ability to innovate and deliver in these domains. Strong analytical and problem-solving skills, with a knack for understanding user needs and market dynamics. Experience in managing beta programs, gathering user feedback, and conducting A/B testing to validate product directions. Excellent collaboration skills, with the ability to motivate and guide a product development team, work effectively across functions and lead through influence in a global team environment. Bonus Points&nbsp; If you have a fervent passion for innovation, armed with hands-on experience in design thinking, experience-based road mapping, lean startup methodologies, and other progressive innovation practices. &nbsp;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.&nbsp; View our privacy policy, including our privacy notice to California residents here:&nbsp;https://www.five9.com/pt-pt/legal.&nbsp;&nbsp; Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Senior Product Manager, AI-Powered Engagement - Contractor

Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp; Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;The team&nbsp; The product engineering team drive the realization of practical AI solutions for the contact centre environment. Our existing Studio product stack is built on PHP/Laravel, Python and Vue.js technology deployed in private and public clouds. We leverage the latest cloud AI services such as Azure OpenAI, Google AI APIs, IBM Watson and Amazon Lex.&nbsp; Our vision for practical AI involves equipping contact centre agents, supervisors and managers with user interfaces that guide and summarize their work, identify points of coaching and support, fully automate routine interactions and allow creation, deployment and ongoing management of the AI agents required. At the same time, Studio is being fully integrated into the well-developed Five9 micro-services platform. Role purpose&nbsp; The role of a Senior Software Engineer in the R&amp;D AI Automation Team is to design, develop, and maintain the software solution (Studio) with drag-drop flow builder and execution engine that integrates multiple channels like voice, SMS, and chatbot with the Five9 contact centre voice solution. The engineer's responsibilities include software design and development, testing and documentation across our backend, front-end and interaction management platforms to deliver end-to-end features, work with product owners and designers to expand the feature set and create high-quality user interfaces, take operational responsibility for the performance and quality of services owned by your team, potentially including taking part in an on-call rotation, deep dive into cutting edge technologies and work with the products team to transfer ideas into products. Ultimately, the role contributes to design process for new products and solutions.&nbsp; How you contribute&nbsp; Understands various programming languages, frameworks, and development methodologies, which allow you to make informed decisions and solve complex technical challenges.&nbsp; &nbsp; &nbsp; Writing high-quality, efficient, and maintainable code that serves the purpose of scaling and tenancy management. Should follow coding best practices and contribute to the development of software modules, features, and functionalities.&nbsp; &nbsp; &nbsp; Troubleshoot and resolve complex technical issues. When problems arise, you use your experience and problem-solving skills to identify the root causes and implement effective solutions.&nbsp; &nbsp; Ensure that the development stays on track, milestones are met, and the project aligns with business objectives.&nbsp; &nbsp; Collaborate with cross-functional teams, including product managers, designers, and quality assurance professionals, to ensure that everyone is aligned on project goals and progress.&nbsp; &nbsp; Follows and contributes to processes, documentation, specifications, and APIs.&nbsp; Skills, competencies and qualifications&nbsp; Required:&nbsp; Proficiency in a variety of programming languages, including but not limited to PHP, Javascript, Python or others as required. &nbsp; &nbsp; Expertise in server-side technologies, databases (SQL and NoSQL), and back-end frameworks like PHP/Laravel framework.&nbsp; &nbsp; Strong experience with web development technologies such as HTML, CSS, JavaScript, and modern front-end frameworks like Vue.js or React.&nbsp; &nbsp; Awareness of web security best practices and the ability to implement security measures to protect applications and data.&nbsp; &nbsp; A portfolio of past projects showcasing design and full-stack development skills.&nbsp; &nbsp; Ability to work independently and as part of a collaborative team.&nbsp; &nbsp; Strong commitment to delivering high-quality code and solutions on time and within scope. &nbsp; Bachelor’s degree (or equivalent) in relevant discipline.&nbsp; Desirable:&nbsp; Experience with Java/SpringBoot. &nbsp; Experience with multi-tenanted systems.&nbsp; &nbsp; Expertise with Sharding in Mysql, Redis and Mongodb is highly advantageous.&nbsp; &nbsp; Experience with Contact Centre, IVR, Virtual Agents, VoIP and telecommunications service providers is advantageous.&nbsp; &nbsp; Experience with Google Cloud Platform, Kubernetes, and CI/CD.&nbsp; Other requirements&nbsp; This position requires the ability to be On Call. &nbsp; Key relationships&nbsp; There are no direct reports to this role.&nbsp; Key stakeholders include:&nbsp; Service owners and their teams.&nbsp; &nbsp; Technical leadership and senior management, including VPs.&nbsp; &nbsp; Engineering teams.&nbsp; &nbsp; Network and Telecom teams.&nbsp; &nbsp; Customer service teams. &nbsp; Compliance and infosec teams.&nbsp; &nbsp; This is not a customer-facing role.&nbsp; &nbsp; Benefits Include Five9 Shares Bonus Scheme Employee referral program Employee Assistance Program Flu Vaccinations &nbsp;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.&nbsp; View our privacy policy, including our privacy notice to California residents here:&nbsp;https://www.five9.com/pt-pt/legal.&nbsp;&nbsp; Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp; Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;Five9 has led the cloud revolution in contact centers, helping organisations transition from legacy premise-based solutions to the cloud. The cloud contact center market has become the hot space for innovation in real-time communications, and is the tip of the spear for the application of Artificial Intelligence, especially Generative AI and Large Language Models (LLM). Our innovative AI team is responsible for developing a suite of leading edge AI products built upon industry-leading AI tech from vendors like OpenAI, Google, and Amazon. These products include enterprise voice and chatbots (think: ChatGPT for businesses), agent assistance, and conversation analytics. This team – the fastest growing at Five9 - is seeking a talented and experienced Senior Software Engineer. In this role, you will be part of the team that builds software that brings AI technologies to users. Prior AI experience is not required - you will receive on-the-job experience for some of the hottest skills on the market. An ideal candidate for us is an experienced engineer who is passionate about building high performance web platforms and applications, a brilliant problem solver and a creative self-starter. &nbsp; Key Responsibilities: Software design and development, testing and documentation across our backend to deliver end-to-end features. Work with product owners and designers to expand the feature set and create high-quality user interfaces. Design and perform architectural reviews of the end-to-end solutions. Mentor the team members in the art of software engineering, and take responsibility for high quality software delivery. Take operational responsibility for the performance and quality of services owned by your team, potentially including taking part in an on-call rotation. Deep dive into recent technologies and work with the products team to transfer ideas into products. Contribute to the architectural design process for new products and solutions.&nbsp; Develop high quality software by using various automated testing strategies like, unit tests, functional tests and integration tests with good code coverage. This position requires the ability to be part of on-call rotation, troubleshooting customer issues and work with Incident command to drive issues to resolution. &nbsp; Requirements: 7+ years of experience and have a solid understanding of backend using Java and Spring framework. Strong eye for REST standards and API development experience is a must. Google Cloud or similar cloud engineering experience is needed. Care and know about software engineering practices like continuous delivery, defensive programming and automated testing. Solid experience of working in an agile development environment and collaborating with a team. Experienced in working with distributed systems comprised of multiple services. AI skills in speech recognition and natural language processing are a plus but not required. Bachelors or Master's degree in Computer Science or equivalent work experience. &nbsp; Benefits: Five9 Shares Bonus Scheme 10% Flexi Benefit Meal Allowance Medical Insurance Life Insurance&nbsp; 25 day Annual Leave + Public Holidays #LI-RS1 #LI-HybridFive9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.&nbsp; View our privacy policy, including our privacy notice to California residents here:&nbsp;https://www.five9.com/pt-pt/legal.&nbsp;&nbsp; Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Senior Software Engineer - Backend - AI

Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp; Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;&nbsp; Our team is looking for an energetic and experienced Senior Software Engineer who is passionate about creating high-performing, scalable, and resilient mission critical back-end services that are the foundation of Five9’s contact center platform. As a member of the team you will take end-to-end ownership of a solution to deliver services enriching our Contact Center platform and applications. In this highly visible and influential role your work will build the foundation to support the efforts of multiple teams. Your expert knowledge of building APIs will set the standard across the organization by eliminating inconsistencies and streamlining the efficiency of our core services. &nbsp; Key Responsibilities: Be part of an agile team to develop scalable, highly available core platform services. Participate and contribute to requirements analysis and architecture. Collaborate with product managers, architects, engineering leaders and test engineers. Understand performance and scalability principles and apply when developing software. Document and communicate clearly architecture and implementation solutions. Troubleshoot and support current platform in production. This position requires the ability to be part of on-call rotation, troubleshooting customer issues and drive issues to resolution. Requirements 8+ years of industry experience in server-side development. 4+ years of Java backend development. Experience with any public cloud platform. Deep knowledge and experience in building Spring Framework applications. Strong Computer Science fundamentals in design, data structures, algorithms, problem solving and complexity analysis. Strong multithreading knowledge and experience. Experience in designing and implementing RESTful and RPC interfaces. Experience in applying design patterns and separating concerns in a distributed system. Experience architecting, developing and deploying internet scale, distributed and mission critical services. Strong understanding of event-driven systems. Experience working with SQL and NoSQL databases and caches. Experience working within an Agile/Scrum team. Positive, self-motivated and enthusiastic attitude with a strong-sense of ownership. Strong communication skills, both verbal and written. Benefits: Five9 Shares Bonus Scheme 10% Flexi Benefit Meal Allowance Medical Insurance Life Insurance&nbsp; 25 day Annual Leave + Public Holidays &nbsp;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.&nbsp; View our privacy policy, including our privacy notice to California residents here:&nbsp;https://www.five9.com/pt-pt/legal.&nbsp;&nbsp; Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Senior Software Engineer - Backend - Core

Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp; Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;The team The product engineering team drive the realization of practical AI solutions for the contact centre environment. Our existing Studio product stack is built on Laravel Framework-PHP, Python and Vue.js technology deployed in private and public clouds. We leverage the latest cloud AI services such as Google Speech, Dialogflow, IBM Watson and Amazon Lex. Our vision for practical AI involves equipping contact centre agents, supervisors and managers with user interfaces that guide and summarize their work, identify points of coaching and support, fully automate routine interactions and allow creation, deployment and ongoing training of the AI models required. At the same time, Studio is being fully integrated into the well-developed Five9 micro-services platform. Role purpose The role of a Software Engineer in the R&amp;D AI Automation Team is to design, develop, and maintain software solutions (Studio) with drag-drop flow builder that integrate multiple channels like voice, SMS, and chatbot with the contact centre’s voice solutions. The engineer's responsibilities include software design and development, testing and documentation across our backend, front-end and interaction management platforms to deliver end-to-end features, work with product owners and designers to expand the feature set and create high-quality user interfaces, take operational responsibility for the performance and quality of services owned by your team, potentially including taking part in an on-call rotation, deep dive into cutting edge technologies and work with the products team to transfer ideas into products. Ultimately, the role contributes to design process for new products and solutions. How you contribute · Proactively leads engineering efforts, fostering collaboration with peers, project managers, and quality assurance teams. Troubleshoot and resolve complex technical issues. When problems arise, you use your experience and problem-solving skills to identify the root causes and implement effective solutions. · Writing high-quality, efficient, and maintainable code that serves the purpose of scaling and tenancy management. Should follow coding best practices and contribute to developing software modules, features, and functionalities. Recognised as the go-to individual for tackling ambiguous or time-crunched tasks that challenge others. · A natural coach and guide, sought after by peers for assistance. Actively mentors team members and develops adequate specifications. Capable of seamlessly filling gaps within other engineering and cross-functional teams, ensuring continuity and efficiency, even without key personnel. · Ensure the development stays on track, milestones are met, and the project aligns with business objectives. Skills, competencies and qualifications Required: · Proficiency in a variety of programming languages, including but not limited to JavaScript, PHP/Laravel, python, Vue.js or others as required. · Strong experience with web development technologies such as HTML, CSS, JavaScript, and modern front-end frameworks like Vue.js or React. · Expertise in server-side technologies, databases (SQL and NoSQL), and back-end frameworks like PHP Laravel framework. · Awareness of web security best practices and the ability to implement security measures to protect applications and data. · Ability to deploy and monitor applications in production along with diagnosing of any technical issues. · A portfolio of past projects showcasing full-stack development skills. · Ability to work independently and as part of a collaborative team. · Strong commitment to delivering high-quality code and solutions on time and within scope. · Bachelor’s degree (or equivalent) in relevant discipline. Desirable: · Having experience with Tenancy Isolation in distributed systems is an advantage. · Expertise with Sharding in Mysql, Redis and Mongodb is highly advantageous. · Experience with Contact Centre, IVR, Virtual Agents, VoIP and telecommunications service providers is advantageous. Other requirements · This position requires the ability to be On Call. Key relationships There are no direct reports to this role. Key stakeholders include: · Service owners and their teams. · Technical leadership and senior management, including VPs. · Engineering teams. · Network and Telecom teams. · Customer service teams. · Compliance and infosec teams. · This is not a customer-facing role. &nbsp; Benefits Include Five9 Shares Bonus Scheme Employee referral program Employee Assistance Program Flu Vaccinations &nbsp;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.&nbsp; View our privacy policy, including our privacy notice to California residents here:&nbsp;https://www.five9.com/pt-pt/legal.&nbsp;&nbsp; Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Senior Staff Software Engineer

Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp; Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;About Five9Five9 is a leading provider of cloud software for the enterprise contact center market, powering billions of customer interactions annually. Since 2001, Five9 has been at the forefront of the cloud revolution, helping organizations deliver exceptional customer experiences, improve productivity, and achieve measurable business outcomes. We are growing our technology team in India, Bangalore and are looking for a Software Engineer Level 1 to contribute to the design, development, and support of cloud-native services within our global platform. This is an excellent opportunity for a motivated engineer to build hands-on experience in modern cloud technologies while learning from experienced mentors. This position is based out of one of the offices of our affiliate Acqueon Technologies in India, and will adopt the hybrid work arrangements of that location. You will be a member of the Acqueon team with responsibilities supporting Five9 products, collaborating with global teammates based primarily in the United States. Key Responsibilities Work as part of an agile team to build and enhance scalable microservices. Develop backend services in Java and contribute to service APIs, data models, and integrations. Collaborate with senior engineers to implement designs and ensure code quality. Participate in code reviews, technical discussions, and knowledge-sharing sessions. Apply best practices in testing, CI/CD, and automation to improve delivery speed and reliability. Learn and apply principles of performance, scalability, and security in service development. Support service monitoring, metrics, and troubleshooting under guidance from senior engineers. Key Skills &amp; Experience 2+ years of professional software engineering experience (internship or project experience welcome). Strong programming skills in Java (Spring/Spring Boot experience a plus). Understanding of object-oriented design and basic knowledge of data structures/algorithms. Familiarity with SQL databases; exposure to NoSQL/cloud databases is a plus. Willingness to learn containerization and cloud concepts (Kubernetes, GCP, or other cloud providers). Positive, self-motivated attitude with a strong desire to learn and grow in a collaborative environment. Good communication skills and ability to work effectively in a team. Technology &amp; Tools You’ll Work With Languages &amp; Frameworks: Java, Spring, Spring Boot Databases: SQL, CockroachDB, Redis Cloud &amp; Infrastructure: Kubernetes, GCP (GKE, Pub/Sub, BigQuery, Looker) DevOps &amp; CI/CD: Git, GitLab CI/CD Collaboration &amp; Documentation: Swagger, JIRA, Confluence, Slack Why Five9?At Five9, entry-level engineers are given the opportunity to work on meaningful projects from day one, while receiving mentorship from senior engineers and exposure to modern cloud technologies. You’ll gain hands-on experience in building distributed systems, and grow your career in an environment that values innovation, learning, and impact. &nbsp;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.&nbsp; View our privacy policy, including our privacy notice to California residents here:&nbsp;https://www.five9.com/pt-pt/legal.&nbsp;&nbsp; Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Software Engineer I -  (Automation QA)

Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp; Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;&nbsp; The Team We are seeking a Test Automation Engineer to join our Software Quality Engineering Organization. In this role, you will be responsible for building and maintaining automation frameworks and providing test support for Five9 software releases. This position is based at one of our affiliate offices, Acqueon Technologies in India, and follows the hybrid work arrangements of that location. You will be part of the Acqueon team while supporting Five9 products, working closely with global colleagues, primarily in the United States. Responsibilities Design, develop, and execute automated tests for Five9 products using a Python-based automation framework. Create new test scripts for comprehensive, end-to-end product validation. Analyze test results using framework logs, product logs, and monitoring tools. Enhance and extend existing automation frameworks. Develop new automation utilities and tools. Identify inefficiencies in automated processes, propose improvements, and track progress. Collaborate with Development, DevOps, and TechOps teams to ensure alignment of testing goals. Actively participate in Agile ceremonies (standups, sprint planning, PI planning) to drive automation innovation and framework improvements. Required Skills Strong hands-on experience with Python 3.x and/or Java. Solid understanding of programming concepts and algorithms (OOP, multithreading). Proficiency with Linux-based operating systems. Experience in REST API automation and/or SDK interfaces (Java, Python, C++, etc.). Background in test automation for cloud computing (private or public). Familiarity with Docker and containerized approaches. Experience in Web UI Automation using tools like Selenium. Knowledge of network troubleshooting (OSI model, real-time protocols, network management protocols). Minimum 3+ years of experience in automation roles. Strong understanding of software development processes and testing methodologies. Proficiency with version control and bug-tracking systems (Git, JIRA, etc.). Excellent team player with strong analytical, troubleshooting, and communication skills. Desirable Skills Knowledge of VoIP, SIP, WebRTC architecture, and microservice-based web technologies. Proactive in identifying and exploring new automation opportunities. Practical experience with MySQL. Experience with AWS/GCP automation frameworks for CI/CD pipelines. Hands-on exposure to Asterisk or FreeSwitch PBX. Diversity &amp; Inclusion Five9 is committed to fostering a diverse and inclusive workplace. We believe that different perspectives, backgrounds, and experiences make us stronger as a team. Five9 is an equal opportunity employer. Privacy Notice To learn more, please review our privacy policy, including our notice to California residents:👉 Five9 Privacy Policy Important Note Five9 will never request payment from applicants as a condition of employment. &nbsp;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.&nbsp; View our privacy policy, including our privacy notice to California residents here:&nbsp;https://www.five9.com/pt-pt/legal.&nbsp;&nbsp; Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Software Engineer II – Automation QA

Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp; Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;We are expanding our engineering team in India (Bangalore or Chennai) and are seeking a&nbsp;Staff Software Engineer to help design, implement, and scale Five9’s next-generation cloud-native services. This role is ideal for engineers who thrive on hands-on coding, technical depth, and building complex distributed systems.*This position is based out of one of the offices of our affiliate Acqueon Technologies in India, and will adopt the hybrid work arrangements of that location. You will be a member of the Acqueon team with responsibilities supporting Five9 products, collaborating with global teammates based primarily in the United States. Key Responsibilities Design, develop, and optimize high-performance microservices using Java and Spring Boot. Write clean, maintainable, and testable code, with a strong focus on scalability, reliability, and performance. Take ownership of services end-to-end — from design and implementation to deployment, monitoring, and ongoing operations. Collaborate with architects and senior engineers on system design, technical reviews, and problem-solving. Ensure services meet SLAs, performance metrics, and security standards. Contribute to improving CI/CD pipelines, automation, and observability to reduce manual effort and improve service reliability. Provide technical guidance and mentorship to mid-level and junior engineers through code reviews, pairing, and knowledge sharing. Stay current with evolving technologies and help evaluate and adopt tools that strengthen our platform. Required Skills &amp; Experience 10+ years of professional software engineering experience, with significant hands-on backend development. Deep expertise in Java with strong experience in Spring and Spring Boot. Proven ability to build and operate distributed, cloud-native microservices at scale. Strong experience with GCP services (e.g., GKE, Pub/Sub, BigQuery, CockroachDB, Redis) or other cloud providers. Solid understanding of system design, data structures, algorithms, and performance optimization. Experience with Kubernetes, containerization, and CI/CD pipelines (GitLab or similar). Practical knowledge of SQL and NoSQL databases and caching strategies. Strong debugging and problem-solving skills, with an ability to dive deep into complex production issues. Preferred Skills (Nice to Have) Exposure to voice and telephony systems (SIP, RTP, IVR, call routing) or real-time communication platforms. Experience in latency-sensitive, high-throughput systems. Familiarity with Looker, analytics pipelines, and large-scale reporting systems. Technology &amp; Tools Languages &amp; Frameworks: Java, Spring, Spring Boot Cloud &amp; Infrastructure: GCP (GKE, Pub/Sub, BigQuery, CockroachDB, Redis), Kubernetes DevOps &amp; CI/CD: Git, GitLab CI/CD Collaboration &amp; Documentation: Swagger, JIRA, Confluence Hardware: Apple MacBook options available Why Five9? As a Staff Engineer at Five9, you will work on core backend services that power our global cloud contact center platform. You’ll have the opportunity to tackle hard engineering problems at scale, remain deeply involved in coding, and contribute to a culture that values craftsmanship, innovation, and technical excellence - while mentoring others and shaping best practices along the way. &nbsp;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.&nbsp; View our privacy policy, including our privacy notice to California residents here:&nbsp;https://www.five9.com/pt-pt/legal.&nbsp;&nbsp; Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

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