Boulevard offers the first and only client experience platform purpose-built for appointment-based, self-care businesses. We’ve earned the trust of thousands of salons, spas, barbershops, MedSpas, and other self-care businesses across the nation by striving to give them the same incredible service and support they give their clients. Our innovative platform delivers personalized, enjoyable experiences with online appointment scheduling, seamless business management, marketing, and payments that are simple, elegant, and reliable.

Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;how we (and YOU) can make that happen.&nbsp; We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.Come do the best work of your life at Boulevard. As a Lifecycle Marketing Manager focused on onboarding and activation, you’ll own the early customer journey from close through first value. This role is centered on creating a product-led, customer centric onboarding experience that helps new customers feel confident, successful, and supported as they get up and running with Boulevard. You’ll partner closely with Product, Onboarding, Enablement, and RevOps to design lifecycle programs that complement in-product experiences and live onboarding workflows. Your work will ensure that customers understand how to get started, know what success looks like, and reach activation as quickly and smoothly as possible. You’ll be a strategic owner of our onboarding lifecycle systems, working closely with Ops and Data to ensure programs are timely, targeted, and grounded in real customer behavior. This role is ideal for someone who enjoys shaping early journey experiences, collaborating deeply with Product teams, and translating product usage signals into thoughtful lifecycle touchpoints. What you’ll do here: Design and execute multi-channel onboarding and activation lifecycle programs (email, in-app, SMS, where appropriate) that guide customers from close to first value Own the onboarding lifecycle strategy, ensuring communications align with product-led onboarding flows and real customer behavior Partner closely with Product to support in product onboarding experiences, activation milestones, and education moments Collaborate with the Onboarding team to ensure lifecycle programs complement live onboarding workflows and reduce friction for new customers Define and optimize activation journeys based on product usage, setup progress, and engagement signals Build proactive nudges, reminders, and educational moments to support stalled or at-risk onboarding experiences Own lifecycle execution systems and campaign logic within Customer.io and Chameleon to ensure accurate targeting and reliable delivery Work closely with Ops and Data to align onboarding programs with customer data, lifecycle events, and infrastructure (Salesforce, Snowflake, etc) Establish and maintain a scalable onboarding lifecycle architecture that supports automation, segmentation, and testing Analyze onboarding and activation performance to improve time to value, engagement, and completion rates Collaborate with lifecycle counterparts (acquisition and adoption) to ensure a seamless transition across lifecycle phases What you’ll need to thrive here: A strong customer-centric mindset with a passion for improving onboarding and early product experiences 3+ years in lifecycle marketing, product marketing, onboarding, or growth roles (preferably in SaaS) Proven experience building or supporting product-led onboarding or activation programs Comfort partnering closely with Product and Onboarding teams to shape customer journeys Strong technical fluency with Customer.io, Chameleon, and behavioral segmentation Ability to manage multiple initiatives across cross-functional teams while maintaining attention to detail Strong execution and measurement skills with experience launching, iterating, and optimizing lifecycle programs Bonus points if you have: Experience working on product-led growth or activation-focused initiatives Familiarity with in-product onboarding patterns, walkthroughs, or experimentation Experience supporting implementation or onboarding teams in a SaaS environment Background in behavioral lifecycle triggers or early journey analytics Experience working with data teams to define activation metrics and onboarding success indicators How we will take care of you:&nbsp; At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is $103,000 - $129,000 per year. For all other U.S. locations, the anticipated base salary range is $86,500 - $111,240 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling. &nbsp;In addition to the wonderful people you’ll get to work with&nbsp;and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp; ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.&nbsp; 🏝 Take a break whenever you need with our flexible vacation day policy.&nbsp; 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.&nbsp; 💚 Family planning resources and specialized support programs.&nbsp; 🔮 Equity: get ahead on the ground floor and grow with Boulevard.&nbsp; 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. &nbsp; 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Lifecycle Marketing Manager - Onboarding & Activation

Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;how we (and YOU) can make that happen.&nbsp; We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.Come Do The Best Work Of Your Life At Boulevard As an Engineering Manager on our Product Platforms team, you’ll lead the development of the core systems that power our business, including domains like payments, commerce, scheduling, and integrations. This role is backend and systems-heavy. You’ll work on complex domain modeling and platform capabilities where reliability, scalability, and API design matter more than UI polish. You’ll partner closely with Product to shape systems that support multiple product surfaces, and coach your team through ambiguity, trade-offs, and long-term architectural decisions. What You'll Do Here: Lead and develop a team of 5–8 engineers focused on platform and backend systems. Own systems that power key domains like transactions, catalogs, entitlements, and integrations. Partner with Product on complex domain modeling and system design. Drive architectural decisions with a focus on scalability, reliability, and maintainability. Improve API design, system boundaries, and service ownership. Coach engineers on navigating technical ambiguity and trade-offs. Ensure operational excellence for critical platform services. What You'll Need To Thrive: 5+ years of software engineering experience, including 2+ years managing engineers. Strong background in building and scaling backend or platform systems. Experience designing APIs and working across distributed systems. Ability to think in terms of systems, abstractions, and long-term architecture. Experience leading teams through complex technical problem spaces. Nice To Have: Experience in FinTech, commerce, or platform ecosystems. Background with event-driven systems or service-oriented architectures. Experience with Elixir, React, or similar technologies. MBA or advanced degree in a related field. How We'll Take Care Of You: At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is $173,000 - $216,500 per year. For all other U.S. locations, the anticipated base salary range is $153,500 - $197,760 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors, which include but are not limited to applicable experience, location, and final leveling.In addition to the wonderful people you’ll get to work with&nbsp;and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp; ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.&nbsp; 🏝 Take a break whenever you need with our flexible vacation day policy.&nbsp; 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.&nbsp; 💚 Family planning resources and specialized support programs.&nbsp; 🔮 Equity: get ahead on the ground floor and grow with Boulevard.&nbsp; 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. &nbsp; 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Engineering Manager, Product Platforms

Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;how we (and YOU) can make that happen.&nbsp; We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.Come do the best work of your life at Boulevard. Our sales team is continuously thriving and expanding. We're always in search of talented professionals who share our passion for the self-care industry to join our sales force. If you're an enthusiastic salesperson looking for opportunities to grow with us, we encourage you to apply. Come be a part of our evolving success story! We’re looking for a Strategic Account Executive who can turn prospects into long-lasting partners and Boulevard evangelists across our Enterprise opportunities. Reporting to the Strategic Sales Manager, the Strategic Account Executive will drive critical revenue for the business by owning the full sales cycle, from pipeline creation through close, for high-value, multi-stakeholder deals that often include long sales cycles and seven-figure contract values.&nbsp; This role is for a true enterprise seller. You are a trusted advisor and partner to our clients, maintaining a highly consultative approach. You’re expected to independently generate a sales pipeline, lead sophisticated deal processes, navigate technical and operational complexity, and build trusted relationships with executive-level buyers. Success in this role requires experience selling complex SaaS platforms, ideally within operations, CRM, or payments, and a proven ability to close large, strategic deals. What you'll do here: Strategic Sales Execution Own the full sales cycle for Enterprise opportunities, from prospecting and discovery through negotiation and close Consistently close complex, high-ACV deals, including seven-figure contracts with multi-year scopes Lead highly consultative sales conversations with C-suite and senior operational leaders, tailoring Boulevard’s value to complex business needs Navigate long, multi-threaded sales cycles involving procurement, legal, finance, IT, and operations Partner closely with your manager on deal strategy, forecasting, and execution for high-impact opportunities Pipeline Creation &amp; Management Be accountable for building and maintaining a healthy, high-quality pipeline through outbound prospecting, strategic account planning, and internal partnerships Independently source a meaningful portion of your pipeline, not relying solely on inbound leads Develop and execute territory and account plans to break into large, multi-location, and enterprise accounts Maintain rigorous pipeline hygiene, forecasting accuracy, and CRM discipline in Salesforce Enterprise Deal Strategy &amp; Collaboration Drive complex deal strategy, including discovery frameworks, mutual action plans, and executive alignment Coordinate internal resources across Product, Engineering, Payments, Revenue Operations, and Leadership to move deals forward Support RFPs, security reviews, and detailed commercial negotiations Partner with Sales Leadership to continuously refine enterprise sales motions and best practices What you'll need to thrive:&nbsp; Experience 7+ years of B2B SaaS sales experience, including at least 3 years selling into Mid-Market and Enterprise Accounts&nbsp; Background selling to the beauty, aesthetics, Medspa or self-care market Managed long sales cycles, typically 6-12 months, with multiple stakeholders Sold into multi-location, corporate owned, PE backed, and franchise-style business models Relationship Building Skills Building rapport with decision-makers and being multi-threaded Maintaining consistent communication over extended periods Orchestrate internal relationships to ensure key team members engage in the sales process Strategic Thinking Ability to understand and navigate complex organizational structures Develop and execute short-term and long-term sales strategies to consistently attain quota. Ability to understand and articulate the client's business challenges that create solid business cases to justify a partnership Technical Acumen Understanding of how SaaS solutions integrate with existing systems and the ability to articulate technical concepts Capacity to engage in technical discussions with Operations, Marketing, and IT stakeholders Highly structured seller and attention to documentation detail&nbsp; within Salesforce, Outreach, and Gong Adaptability and Learning Agility Willingness to learn new sales methodologies (e.g., Sandler, MEDDIC, Challenger) Ability to adjust communication style for different stakeholders Openness to feedback and continuous improvement Project Management Skills Ability to manage complex, multi-stage sales processes Experience in coordinating cross-functional teams on the customer and internal side (e.g., sales engineers, legal, finance) Executive Presence Ability to engage with C-level executives Confidence in presenting to and negotiating with senior leadership Ability to hold their ground in challenging conversations How we'll take care of you: &nbsp; At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For U.S. based candidates, the anticipated base salary is $150,000 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling.In addition to the wonderful people you’ll get to work with&nbsp;and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp; ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.&nbsp; 🏝 Take a break whenever you need with our flexible vacation day policy.&nbsp; 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.&nbsp; 💚 Family planning resources and specialized support programs.&nbsp; 🔮 Equity: get ahead on the ground floor and grow with Boulevard.&nbsp; 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. &nbsp; 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Enterprise Account Executive

<div class="content-intro">Who is Boulevard? 
Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.
Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;<a class="css-tgpl01" href="https://www.joinblvd.com/" target="_blank">how we (and YOU) can make that happen</a>.&nbsp;
We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through <a class="css-tgpl01" href="https://www.joinblvd.com/about" target="_blank">our story and what we value the most</a>.
Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.</div>Who is Boulevard&nbsp;
At Boulevard, we're building the first and only client experience platform purpose-built for appointment-based, self-care businesses. Our software powers bookings, payments, memberships, marketing, and more—helping businesses deliver seamless, personalized experiences to their clients while running more efficient, profitable operations.
We serve a growing base of medspas, salons, and spas, and are focused on helping our customers scale their businesses while elevating the client experience they provide.
Come do your best work at Boulevard&nbsp;
Boulevard is the leading client experience platform for self-care businesses. 1 in 5 Medspas in the US use Boulevard, making Medspa one of the fastest, highest-growth markets we serve. It's also a clinical category, where HIPAA compliance and the realities of practicing medicine shape how operators evaluate software. We're looking for a Product Marketing Manager to be the resident SME on Medspa and the strategic lead for evaluating new verticals.
You'll be the strategic voice that shapes where Boulevard invests in Medspa, how we position against alternatives, and why operators should choose us. You'll craft high-impact messaging and positioning, identify the segments where we have a right to win, equip Sales and Success to close and expand, and build customer-facing assets that bring our perspective on this market to life. You'll also lead the work of evaluating new verticals: sizing the opportunity, pressure-testing fit, and building the case for where Boulevard should play next.
This is not a launch execution role. In addition to the guidance you provide our frontline teams, your insights and point of view will also shape where Boulevard invests to compete and expand. Teams will rely on you for a sharp, defensible read on what operators need, where competitors are pulling ahead, and where Boulevard has the most credible right to win. If you can turn messy market signals into conviction that moves a roadmap, this is your chance to shape how Boulevard wins in one of our highest-growth verticals and where we go next.
What you'll do here
Own the industry narrative for Medspa
<ul>
<li>Grounded in deep research, customer insight, and constant market scanning, you'll develop and maintain Boulevard's industry narrative for Medspa market</li>
<li>You’ll be an internal SME on topics like clinical and aesthetic trends, regulatory dynamics, and where the industry is headed</li>
<li>Own and share regular reports on the state of the Medspa industry, improving internal knowledge and keeping the company up to date on the latest trends, movements, and forecasts</li>
<li>Lead voice-of-customer work and win/loss analysis</li>
<li>Leverage research from the Competitive Intelligence team to maintain a deep, current view of how we stack up against direct and adjacent competitors in each vertical</li>
</ul>
Define vertical GTM strategy
<ul>
<li>Develop and own our internal toolkit for the Medspa vertical, including differentiated positioning, messaging frameworks, ICP definitions, and target account guidance</li>
<li>Identify priority sub-segments within each vertical and shape Boulevard's go-to-market approach for each</li>
<li>Partner with Sales, Growth Marketing and Brand to design and execute vertical-specific go-to-market plays that reflect each market’s nuances, build pipeline, and accelerate conversion.</li>
<li>Inform product direction by equipping your R&amp;D PMM peers with deep vertical insight on roadmap priorities and sequencing to win in each market.</li>
<li>Bring vertical-specific insights to how Boulevard prices and packages our offerings: what bundles resonate, what features operators expect, and willingness-to-pay</li>
</ul>
Scout and shape Boulevard's "new frontiers"
<ul>
<li>Work with the Strategy team to identify, size, and pressure-test adjacent vertical opportunities where Boulevard could win</li>
<li>Build the case for entry with a clear view of TAM, buyer needs, competitive dynamics, and the product investments required</li>
<li>Partner with leadership to translate validated opportunities into a focused GTM approach</li>
</ul>
What you'll need to thrive
<ul>
<li>3–5 years in product marketing, industry marketing, or a closely related strategic GTM role at a B2B SaaS company</li>
<li>A researcher at your core: you thrive at running win/loss interviews, synthesizing customer conversations, and reading market signals</li>
<li>A track record of developing and owning a market point of view, not just executing on one handed to you</li>
<li>You see AI as a force multiplier: You're fluent in the latest tools, and you actively use them to compress timelines, sharpen your thinking, and unlock what you and the teams around you can create</li>
<li>Confident, precise communication skills and the ability to tell a really clear story</li>
<li>Analytical mindset with the ability to interpret data, test hypotheses, and use insights to guide strategy and messaging</li>
<li>Proven ability to enable Sales and Success teams with effective, usable content and training</li>
<li>Comfort operating in ambiguity and building from scratch; you can take a vague problem space and turn it into a clear point of view, plan, and set of deliverables</li>
</ul>
Bonus points
<ul>
<li>Experience in vertical SaaS, particularly serving the medspa, aesthetics, wellness, or broader healthcare-adjacent space</li>
<li>Familiarity with the medical aesthetics landscape — providers, treatments, industry players, and regulatory considerations</li>
<li>Experience evaluating new market entry or expansion opportunities (TAM sizing, opportunity assessment, GTM design for new segments)</li>
<li>Experience contributing to pricing and packaging decisions</li>
<li>Background in strategy, consulting, or market research</li>
</ul>
How we'll take care of you:
At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is $XXX,XXX - $XXX,XXX per year. For all other U.S. locations, the anticipated base salary range is $XXX,XXX - $XXX,XXX per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling.
In addition to the wonderful people you’ll get to work with and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.<div class="content-conclusion">In addition to the wonderful people you’ll get to work with&nbsp;and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp;
<ul>
<li>
✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.&nbsp;
</li>
<li>
🏝 Take a break whenever you need with our flexible vacation day policy.&nbsp;
</li>
<li>
🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.&nbsp;
</li>
<li>
💚 Family planning resources and specialized support programs.&nbsp;
</li>
<li>
🔮 Equity: get ahead on the ground floor and grow with Boulevard.&nbsp;
</li>
<li>
💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve.
</li>
</ul>
&nbsp;
📲 We recommend following <a href="https://www.linkedin.com/company/boulevard/">our official LinkedIn page</a> to stay up to date on all things Boulevard life!
Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.</div>

Product Marketing Manager, Medspa and New Frontiers

<div class="content-intro">Who is Boulevard? 
Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.
Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;<a class="css-tgpl01" href="https://www.joinblvd.com/" target="_blank">how we (and YOU) can make that happen</a>.&nbsp;
We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through <a class="css-tgpl01" href="https://www.joinblvd.com/about" target="_blank">our story and what we value the most</a>.
Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.</div><h3>Come Do the Best Work of Your Life at Boulevard</h3>
Boulevard is the leading client experience platform for self-care businesses. Salon and Spa are two of our core verticals, and two of our biggest opportunities for deeper growth. We're looking for a Product Marketing Manager to be the resident SME on these markets and the strategic lead for where Boulevard plays to win in each.
&nbsp;
At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is $91,300 - $114,100 per year. For all other U.S. locations, the anticipated base salary range is $82,900 - $114,000 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling.
In addition to the wonderful people you’ll get to work with and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp;<div class="content-conclusion">In addition to the wonderful people you’ll get to work with&nbsp;and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp;
<ul>
<li>
✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.&nbsp;
</li>
<li>
🏝 Take a break whenever you need with our flexible vacation day policy.&nbsp;
</li>
<li>
🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.&nbsp;
</li>
<li>
💚 Family planning resources and specialized support programs.&nbsp;
</li>
<li>
🔮 Equity: get ahead on the ground floor and grow with Boulevard.&nbsp;
</li>
<li>
💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve.
</li>
</ul>
&nbsp;
📲 We recommend following <a href="https://www.linkedin.com/company/boulevard/">our official LinkedIn page</a> to stay up to date on all things Boulevard life!
Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.</div>

Product Marketing Manager, Salon and Spa

<div class="content-intro">Who is Boulevard? 
Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.
Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;<a class="css-tgpl01" href="https://www.joinblvd.com/" target="_blank">how we (and YOU) can make that happen</a>.&nbsp;
We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through <a class="css-tgpl01" href="https://www.joinblvd.com/about" target="_blank">our story and what we value the most</a>.
Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.</div>Come do the best work of your life at Boulevard.
At Boulevard, we don’t just sell software — we build partnerships. As a Sales Development Representative,&nbsp;you’ll be the driving force behind our growth, connecting with future customers and introducing them to the tools that will revolutionize the way they run their businesses.
This role is perfect for someone who thrives on meaningful conversations, is passionate about solving real problems, and loves the energy of building something great. If you're an enthusiastic salesperson looking for opportunities to grow with us, we encourage you to apply. Come be a part of our evolving success story!
<h4>What you'll do here:&nbsp;</h4>
Turn Conversations into Partnerships. Drive Growth. Make an Impact.
<ul>
<li>Be the First Touchpoint: Engage with potential clients through strategic outbound outreach — email, phone, social, and more — and spark their interest in what Boulevard can do for their business.</li>
<li>Start the Journey: Qualify leads and set the stage for successful client partnerships by understanding their needs, identifying their pain points, and introducing them to the right solutions.</li>
<li>Own the Process: Use our sales tools (Salesforce, Gong, LinkedIn, and more) to stay organized, track conversations, and measure your impact daily.</li>
<li>Fuel the Funnel: Schedule meetings and demos for your partnered Account Executive by consistently bringing in high-quality leads from target industries.</li>
<li>Be a Market Expert: Stay on top of trends in business management software and the evolving POS space — you'll be the expert your prospects can trust.</li>
<li>Hit Your Goals (and Then Some): Consistently meet or exceed activity targets (calls, emails, meetings booked) and revenue-driving KPIs.</li>
</ul>
<h4>What you'll need to thrive:&nbsp;</h4>
<ul>
<li>A strong communicator who thrives on connection and conversation</li>
<li>Naturally curious and driven by a desire to help others succeed</li>
<li>Confident, coachable, and excited to grow in a fast-paced sales environment</li>
<li>A tech-savvy self-starter who knows how to organize their day and hit the ground running</li>
<li>Someone looking to get it on the ground floor and grow within a company&nbsp;&nbsp;</li>
</ul>
Experience: Former sales development, sales or SaaS experience a plus, work experience in sales, beauty (medspa) and self-care industry. Former educational focus in sales, communication, business and management preferred as well as internship experience
<h4>What you’ll get:</h4>
<ul>
<li>Top-Notch Training: Your first two weeks are all about learning Boulevard and sales skills — you'll complete a full onboarding program with platform deep dives, live training, and a “test out” at the end of week 2 to set you up for success.</li>
<li>Ongoing Development: Participate in regular enablement sessions to sharpen your skills and continue growing in your sales career.</li>
<li>Supportive Team Culture: You’ll work closely with passionate people who love what they do and celebrate wins together.</li>
</ul>
How we’ll take care of you:&nbsp;&nbsp;
*This role is ineligible for residents of Washington State &amp; Hawaii*
At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base compensation for this role. For U.S. based candidates, the anticipated base compensation for this role is is a starting hourly rate of $25.24 ($52,500 per year), plus variable compensation of $37,500 for on target earnings (Total compensation with OTE of $90,000). The variable component is uncapped.<div class="content-conclusion">In addition to the wonderful people you’ll get to work with&nbsp;and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp;
<ul>
<li>
✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.&nbsp;
</li>
<li>
🏝 Take a break whenever you need with our flexible vacation day policy.&nbsp;
</li>
<li>
🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.&nbsp;
</li>
<li>
💚 Family planning resources and specialized support programs.&nbsp;
</li>
<li>
🔮 Equity: get ahead on the ground floor and grow with Boulevard.&nbsp;
</li>
<li>
💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve.
</li>
</ul>
&nbsp;
📲 We recommend following <a href="https://www.linkedin.com/company/boulevard/">our official LinkedIn page</a> to stay up to date on all things Boulevard life!
Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.</div>

Sales Development Representative

<div class="content-intro">Who is Boulevard? 
Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.
Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;<a class="css-tgpl01" href="https://www.joinblvd.com/" target="_blank">how we (and YOU) can make that happen</a>.&nbsp;
We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through <a class="css-tgpl01" href="https://www.joinblvd.com/about" target="_blank">our story and what we value the most</a>.
Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.</div>Come Do the Best Work of Your Life at Boulevard
Every transaction that flows through Boulevard is a moment of truth — for the client who just received a service, and for the business trying to run a great operation. Commerce isn't just a feature layer; it's the transactional layer that thousands of businesses rely on to deliver exceptional client service, transact, and grow revenue. When the experience is right, it's seamless. When it's not, friction ripples from the front desk all the way into the business' books.
As Boulevard expands upmarket, supports complex franchise brands, and grows internationally, the commerce experience has to scale with it — more flexible, more reliable, and more intuitive for the operators and clients who depend on it every day. As Senior PM for Commerce Experience, you'll partner closely with a dedicated engineering and design team, and cross-functional stakeholders to translate underlying capabilities into experiences that feel obvious, trustworthy, and complete for a business and their clients. You'll bring rigor to how we measure and improve those experiences over time, using data and customer insight to continuously close the gap between where things are and where they need to be.
&nbsp;
What You'll Bring
-5–8 years of product management experience, with at least 3 years in a B2B or SaaS environment and a track record of owning consumer-facing flows end-to-end
-Systems thinker: You connect the dots across complex workflows, multiple persona types, and technical constraints — and translate that into product decisions that feel simple to the people on the receiving end, whether that's a client completing a transaction or an operator running a multi-location business
-Commerce to close: You've owned experiences that span the full transaction lifecycle — from checkout through to &nbsp;financial reporting, accounting and the other data surfaces andbusiness tools operators depend on
-Strong design partnership: You bring design in early, push the thinking together, and hold a high bar for experience quality without losing sight of what's shippable
-Bias toward outcomes: You navigate ambiguity by anchoring on what actually matters — cutting through noise to find the right problem, and measuring your work by whether it moved something real for the business or the people using it
-Cross-functional influence: You've worked effectively across product, engineering, and adjacent teams without direct authority, and you know how to move work forward when ownership lines are blurry
-Fluency with AI tools as part of your own practice — to accelerate discovery, sharpen tradeoffs, or move faster
&nbsp;
Preferred
-Experience in vertical SaaS, or services-industry platforms
&nbsp;
How We Will Take Care Of You
At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is $137,000 - $185,700 &nbsp;per year. For all other U.S. locations, the anticipated base salary range is $120,400 - $163,000.In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling. &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;
&nbsp;<div class="content-conclusion">In addition to the wonderful people you’ll get to work with&nbsp;and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp;
<ul>
<li>
✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.&nbsp;
</li>
<li>
🏝 Take a break whenever you need with our flexible vacation day policy.&nbsp;
</li>
<li>
🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.&nbsp;
</li>
<li>
💚 Family planning resources and specialized support programs.&nbsp;
</li>
<li>
🔮 Equity: get ahead on the ground floor and grow with Boulevard.&nbsp;
</li>
<li>
💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve.
</li>
</ul>
&nbsp;
📲 We recommend following <a href="https://www.linkedin.com/company/boulevard/">our official LinkedIn page</a> to stay up to date on all things Boulevard life!
Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.</div>

Senior Product Manager - Commerce

Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;how we (and YOU) can make that happen.&nbsp; We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.Come do the best work of your life at Boulevard. As a Staff Software Engineer on Product Engineering, you are a senior technical leader responsible for shaping how Boulevard builds, scales, and evolves its customer-facing experiences. This role carries significant frontend architectural ownership, while requiring strong full-stack fluency and system-level thinking. You will lead complex technical initiatives that span teams and domains, guide frontend architecture decisions across the product, and partner closely with Product, Design, and Backend leaders to ensure we build cohesive, performant, and maintainable systems. This is an&nbsp;individual contributor role with organizational impact, not a people-management position. What you’ll do here: Own and evolve Boulevard’s frontend architecture, guiding patterns for modularization, composition, and scalability across multiple product surfaces. Lead the technical design of multi-team initiatives, ensuring frontend and backend systems are aligned, resilient, and extensible. Define and steward architectural standards for frontend development (React, TypeScript, build systems, design systems, and performance). Drive frontend modernization efforts, including framework upgrades, legacy isolation, and improvements to developer velocity. Contribute meaningfully across the stack when needed, especially where frontend architecture intersects with backend systems, data models, and infrastructure. Design systems with a strong understanding of distributed architectures, failure modes, and long-term maintainability. Identify systemic technical risks early and lead efforts to resolve them before they impact customers. Set a high bar for technical excellence through code reviews, design reviews, and architectural documentation. Mentor senior and mid-level engineers through technical guidance, design feedback, and knowledge sharing. Partner with Product and Design to translate customer needs into scalable technical solutions. Represent frontend and product engineering perspectives in architecture discussions and roadmap planning. Participate in on-call rotations and lead post-incident technical analysis and architectural improvements. What you’ll need to thrive: 8+ years of professional software engineering experience, with demonstrated impact at a Staff or Senior-Staff level. Deep expertise in modern frontend development (React, TypeScript, component architecture, build tooling). Proven experience owning frontend architecture across multiple teams or applications. Strong full-stack capabilities, including API design, backend systems, and data modeling. Excellent understanding of system design tradeoffs, performance considerations, and scalability. Track record of leading complex, cross-team technical initiatives from concept through execution. Ability to communicate clearly with engineers, product managers, designers, and executives. Strong sense of technical judgment, craftsmanship, and pragmatic decision-making. Nice to have:&nbsp; Experience with Module Federation, micro-frontends, or large-scale frontend modularization. Familiarity with hybrid web/mobile approaches (e.g., shared webviews, CapacitorJS). Experience with Elixir/Phoenix, GraphQL, or event-driven architectures. Background in B2B SaaS, commerce, payments, or scheduling platforms. Experience modernizing large, long-lived codebases. Interest in developer productivity, tooling, and AI-assisted development workflows. How we'll take care of you:&nbsp; Your starting total cash (base salary + bonus) compensation for this role is between $181,000 - $258,000 USD, depending on your current skills, experience, training, and overall market demands. This salary range is subject to change, and there is always room for growth and advancement.In addition to the wonderful people you’ll get to work with&nbsp;and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp; ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.&nbsp; 🏝 Take a break whenever you need with our flexible vacation day policy.&nbsp; 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.&nbsp; 💚 Family planning resources and specialized support programs.&nbsp; 🔮 Equity: get ahead on the ground floor and grow with Boulevard.&nbsp; 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. &nbsp; 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Staff Software Engineer, Product Engineering

Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;how we (and YOU) can make that happen.&nbsp; We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.Come do the best work of your life at Boulevard. Boulevard is redefining how salons and spas run their businesses, and payments are core to that mission. Our integrated payments platform processes billions of dollars annually, is scaling rapidly, and underpins the trust our customers place in us every day. As we continue to grow our financial services business, we’re seeking a Risk &amp; Fraud Analyst to help protect that trust while enabling responsible scale. You’ll play a critical role in identifying and investigating risk and fraud patterns across our payments ecosystem, collaborating closely with customers and cross-functional teams, and shaping smarter, more efficient risk processes as we scale. As part of our Payments &amp; Financial Services group, you’ll help evolve our risk programs by turning insights from day-to-day investigations into meaningful improvements in controls, tooling, and customer experience. What you’ll do here: Fraud Support: Responsible for actioning the day-to-day alerts and queues related to fraud prevention, investigations, and dispute processing. Case Investigations: Monitor and analyze various types of information provided through different tools, reports and documentation to make strong decisions. Onboarding Documents and Merchant Transaction Histories: Assess risk levels and make approval recommendations for onboarding and payment processing limits. Stakeholder Engagement: Build trust with our customers and internal Boulevard teams through a great customer experience and excellent fraud education. Raise the Bar: Give feedback on how our current risk programs can be improved, and assist with implementing those improvements. Industry Knowledge: Stay informed of fraud trends and relevant regulations to assist in maintaining an exceptional risk program for Boulevard. Systems: Assist in the development of fraud detection and risk management systems and tools, suggesting enhancements as needed. What you'll need to thrive: High school diploma required, Bachelor’s degree preferred 3-7 years of experience in the payments industry, with a focus on underwriting, transaction monitoring and/or fraud, dispute, and risk management. High end of this range is required for Analyst II Experience with SQL, Tableau or Sigma is required Proficiency with Microsoft Office Suite/Google, especially Excel/Sheets Familiarity with merchant processing platforms and applications Experience with the use of automation and/or AI tooling on the job is required Ability to read and understand credit card processing statements Knowledge of card brands (Visa, Mastercard, etc.) rules and regulations Strong analytical skills, attention to detail, and research capabilities – you love to dig, understand, and get to the bottom of issues Able to research and make decisions on complex merchant-related issues then relay findings in a clear, concise way How we'll take care of you: Your starting total cash compensation for this role is between $90,000 - $130,000&nbsp;depending on your current skills, experience, training, and overall market demands. This salary range is subject to change, and there is always room for growth and advancement.In addition to the wonderful people you’ll get to work with&nbsp;and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp; ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.&nbsp; 🏝 Take a break whenever you need with our flexible vacation day policy.&nbsp; 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.&nbsp; 💚 Family planning resources and specialized support programs.&nbsp; 🔮 Equity: get ahead on the ground floor and grow with Boulevard.&nbsp; 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. &nbsp; 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Risk & Fraud Analyst II

Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;how we (and YOU) can make that happen.&nbsp; We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.Come do the best work of your life at Boulevard. As a Lifecycle Marketing Manager focused on adoption and expansion, you’ll help our customers go beyond onboarding to unlock the full value of Boulevard. This role is all about deepening engagement with our platform, increasing feature usage, and collaborating with Product Marketing and Customer Success to surface high-intent signals, identify opportunities to drive revenue growth, and highlight enhancements that make the product experience even better. You’ll be a strategic owner of our lifecycle systems. Partnering closely with Ops and Data to ensure our programs are targeted, timely, and effective. You’ll help create a seamless experience across the customer journey by orchestrating thoughtful touchpoints across email, SMS, in-app, and human interactions with our customer-facing teams.This role is ideal for someone who thrives in a cross-functional environment, enjoys working across systems, and knows how to translate customer behavior into action. What you’ll do here: Design and execute multi-channel lifecycle programs (email, in-app, SMS) that drive deeper product adoption and maximize value realization Collaborate with Product Marketing to translate new feature releases into compelling, customer-facing lifecycle campaigns Partner with Customer Success to define and act on expansion triggers, creating opportunities for upsell and cross-sell through behavior-based signals Own lifecycle execution systems and campaign logic within Customer.io and Chameleon to ensure data accuracy, clean targeting, and reliable delivery Work closely with Ops, Data, and Engineering to align lifecycle programs with broader customer journey insights and infrastructure (Salesforce, Chilipiper, Snowflake, etc) Establish and maintain scalable lifecycle campaign architecture that supports automation, segmentation, and testing across multiple channels Analyze campaign performance and customer behavior to optimize targeting, creative, and timing while ensuring a high-impact experience across touchpoints Collaborate with your counterpart (focused on activation and advocacy) to create a connected, end-to-end customer lifecycle experience What you’ll need to thrive here: A customer-centric mindset and passion for helping users unlock the full value of a platform. 3+ years in lifecycle marketing, customer marketing, or retention/growth marketing roles (preferably in SaaS) Proven experience building and optimizing lifecycle campaigns that increase product usage and drive account expansion Strong technical fluency with Customer.io, Chameleon, and segmentation logic Working knowledge of Salesforce, Snowflake, and Sigma, and the ability to partner closely with data and ops teams Ability to independently manage multiple initiatives across cross-functional teams, while maintaining attention to detail Excellent execution and measurement skills with confidence in creating, launching, and scaling campaigns from end to end Bonus points if you have: Experience supporting post-sale revenue motions alongside Customer Success or Sales A background in product-led growth, education marketing, or behavioral trigger campaigns Familiarity with CS platforms (e.g., ChurnZero, Salesforce, Intercom,e tc) and their role in lifecycle orchestration Experience building reporting dashboards or working with data teams to create visibility into lifecycle performance How we'll take care of you: At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is $103,000 - $129,000 per year. For all other U.S. locations, the anticipated base salary range is $86,500 - $111,240 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling.In addition to the wonderful people you’ll get to work with&nbsp;and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp; ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.&nbsp; 🏝 Take a break whenever you need with our flexible vacation day policy.&nbsp; 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.&nbsp; 💚 Family planning resources and specialized support programs.&nbsp; 🔮 Equity: get ahead on the ground floor and grow with Boulevard.&nbsp; 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. &nbsp; 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Lifecycle Marketing Manager - Acquisition

Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;how we (and YOU) can make that happen.&nbsp; We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.Come Do the Best Work of Your Life at Boulevard Boulevard is the Client Experience Platform purpose-built for appointment-based, self-care businesses. As we continue to move upmarket, support increasingly complex franchise businesses, and expand internationally, our platform must scale with flexibility, reliability, and intelligence at its core. That’s where the Platform Design team comes in. The Platform pod builds the foundational systems that power everything at Boulevard — including identity, payments, permissions, APIs, data, and extensibility. As a Staff Product Designer, Platform, you’ll operate at a highly strategic level, shaping the core concepts, patterns, and frameworks that enable our product to scale across customer segments, geographies, and future use cases — while staying deeply usable and human. This is a high-impact role for a designer who thrives in ambiguity, thinks in systems, and wants to influence not just features, but how an entire product platform evolves. What You’ll Do Lead platform-level design strategy in close partnership with Product and Engineering, defining success metrics and ensuring work ladders up to long-term company goals. Design foundational concepts, patterns, and frameworks that enable scalability, flexibility, and extensibility across Boulevard’s ecosystem. Help evolve the platform to support: Upmarket customers with more complex workflows, permissions, and operational needs Multi-location businesses, balancing centralized control with local flexibility International expansion, including localization, regional requirements, and scalable global patterns Translate highly complex technical and system-level problems into clear, intuitive, and trustworthy user experiences. Partner closely with engineers to guide implementation, ensuring design intent is preserved in production. Act as a design leader and multiplier — raising the quality bar, influencing peers, and contributing to design culture, standards, and best practices. Collaborate with other designers to evolve Boulevard’s design system to support platform complexity and future growth. Explore and help define how Boulevard can be at the forefront of leveraging AI to enhance the BLVD experience — from internal tooling to customer-facing workflows — with a strong focus on trust, clarity, and real customer value. What You’ll Need to Thrive Strong systems thinking — comfort designing for scale, flexibility, and long-term evolution rather than one-off solutions. Deep understanding of the full, iterative design process, including research, journey mapping, content design, wireframing, prototyping, testing, and high-fidelity execution. Proven ability to partner closely with Product and Engineering, especially on technically complex initiatives. Comfort operating in ambiguity and helping teams find clarity in fast-moving, evolving environments. A strong point of view balanced with openness to feedback and iteration. Ability to focus on outcomes over outputs, shipping thoughtfully while maintaining a high quality bar. Proficiency with modern design and collaboration tools (e.g., Figma). Why This Role Matters This role will help define how Boulevard scales — not just what we build next, but how we build for growth, complexity, and the future. The decisions you make will ripple across teams, products, and customers, shaping the foundation of the BLVD platform for years to come. How We’ll Take Care of You Your starting total cash compensation for this role is between $128,800 and $184,000, depending on skills, experience, and market factors. This range is subject to change, and there is always room for growth and advancement at Boulevard.In addition to the wonderful people you’ll get to work with&nbsp;and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp; ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.&nbsp; 🏝 Take a break whenever you need with our flexible vacation day policy.&nbsp; 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.&nbsp; 💚 Family planning resources and specialized support programs.&nbsp; 🔮 Equity: get ahead on the ground floor and grow with Boulevard.&nbsp; 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. &nbsp; 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Staff Product Designer, Platform

Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;how we (and YOU) can make that happen.&nbsp; We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.Come do the best work of your life at Boulevard. The Customer Experience team is responsible for launching, supporting, and strengthening long-term relationships with Boulevard customers. As a Customer Success Manager, you will partner closely with our Mid-Market customers- a portfolio of sophisticated, multi-location self-care businesses- to ensure they realize meaningful, ongoing value from our platform. In this role, you will own a book of business end-to-end, proactively managing account health, renewals, and growth opportunities. You’ll work cross-functionally, share customer insights, and help shape strategies that strengthen the customer experience and support Boulevard’s long-term growth. What you’ll do here: Own the post-onboarding customer relationship, guiding customers toward sustained value realization and long-term success with the Boulevard platform. Own retention outcomes by proactively monitoring account health and risk signals and executing contract renewals with data-driven judgment to take early action and prevent surprises.&nbsp; Ensure customers are receiving the most value through structured check-ins, business reviews, and account planning for Mid-Market accounts.&nbsp; Build and maintain strong, trusted relationships with customer stakeholders, delivering a high-caliber experience that supports satisfaction, retention, and long-term partnership.&nbsp; Advocate for customers by surfacing feedback, trends, and risks internally to inform product improvements and cross-functional action. Proactively identify opportunities to boost adoption of Boulevard products and help our customers grow and succeed through an up-selling and cross-selling motion&nbsp; What you'll need to thrive: Experience - 3+ years managing a Mid-Market book of business with demonstrated success in retention, renewals, and relationship management. Prior experience in the salon, spa, or wellness industry is a plus. Technical aptitude - Ability to learn Boulevard’s platform quickly, communicate effectively with stakeholders of varying technical depth, and deliver thoughtful solutions to customer needs. Business acumen - Strong ownership mindset with the ability to understand customer goals, identify risk, and prioritize work across a diverse, multi-location book of business. Effective EQ - Clear, empathetic communicator who can deliver direct messages while maintaining trust and long-term relationships. Artful balancing- Comfortable managing competing priorities, evolving processes, and shifting customer needs, with the ability to execute effectively under ambiguity while maintaining high standards for follow-through and execution. Get-it-done energy - Self-starter who embraces change and challenge in an entrepreneurial, fast-paced environment. Growth mindset – Proactively identify and drive expansion opportunities by leveraging customer context, usage data, and sound judgment to expand value within your book of business. Risk identification &amp; escalation - Identify early signs of risk or operational challenges and escalate appropriately, activating playbooks and internal partners to mitigate impact and protect retention. How we'll take care of you: Your starting cash compensation for this role is $80,000 + $35,000 OTC, depending on your current skills, experience, training, and overall market demands. This salary range is subject to change, and there is always room for growth and advancement.In addition to the wonderful people you’ll get to work with&nbsp;and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp; ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.&nbsp; 🏝 Take a break whenever you need with our flexible vacation day policy.&nbsp; 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.&nbsp; 💚 Family planning resources and specialized support programs.&nbsp; 🔮 Equity: get ahead on the ground floor and grow with Boulevard.&nbsp; 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. &nbsp; 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Customer Success Manager, Mid-Market

Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;how we (and YOU) can make that happen.&nbsp; We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.Come do the best work of your life at Boulevard. &nbsp;As a Senior Technical Specialist, you’ll operate as a highly autonomous technical leader within Technical Support—owning complex problem spaces, driving cross-functional initiatives, and serving as the go-to expert for specific domains across the platform. In addition to resolving the most challenging escalations, Senior Technical Specialists proactively identify risks, lead improvement projects, collaborate with R&amp;D, and shape how technical support is delivered at scale. This is a high-impact role with incredible visibility, supporting key accounts and internal teams. This role is ideal for someone who thrives in ambiguity, takes initiative without direction, and enjoys balancing hands-on technical work with broader system-level impact. Your work will directly influence support efficiency, product quality, and long-term customer trust. What you’ll do here: Own and resolve the most complex and high-impact Tier 3 escalations across hardware, software, APIs, integrations, and platform behavior—often involving multiple systems or teams. Act as main point of contact for technical guidance on Strategic Accounts Serve as a domain owner for one or more technical areas (e.g., payments, hardware, scheduling logic, integrations), acting as the primary escalation point and internal subject matter expert. Lead deep root cause investigations using SQL, Postman, logs, internal tooling, and scripts—focusing on long-term fixes rather than short-term workarounds. Partner closely with Engineering, Product, and Integrations to drive resolution of systemic issues, influence technical decisions, and improve platform stability. Independently identify, scope, and execute technical or process improvement projects that reduce repeat incidents, improve support workflows, or enhance customer experience. Drive QA and UAT efforts for new features, integrations, and firmware within your domain—providing risk assessments, edge-case validation, and release feedback. Create and maintain advanced internal and customer-facing documentation, playbooks, and standards that enable Tier 1 and Tier 2 teams to resolve issues more efficiently. Mentor and support Tier 3 peers, as well as Tier 1 and Tier 2 specialists, through guidance, documentation, and escalation best practices. Act as a calm, trusted technical presence during critical customer escalations or incidents—helping assess impact, guide communication, and determine next steps. What you'll need to thrive: Experience: 4+ years in technical support, solutions engineering, or a customer-facing engineering role within a fast-paced Saas environment. Advanced Technical Expertise: Deep working knowledge of SQL, APIs (REST/cURL/Postman), logs, and debugging methodologies. Strong familiarity with POS systems, payments, or hardware-integrated platforms is highly preferred. Domain Ownership: Proven experience owning a technical area or system end-to-end, including escalations, documentation, and cross-functional collaboration. Systems &amp; Strategic Thinking: Ability to identify patterns across incidents, anticipate risk, and drive preventative improvements. Exceptional Communication: Highly effective at translating complex technical concepts for customers, support teams, and internal stakeholders at all levels. Autonomy &amp; Judgment: Comfortable making high-impact decisions independently, prioritizing work based on customer impact, risk, and business needs. Leadership Without Authority: Ability to influence, mentor, and elevate others through expertise, collaboration, and example. &nbsp; How we’ll take care of you:&nbsp;&nbsp; Your starting base salary range for this role is $77,000 - $110,000 + a 10% annual bonus, depending on your current skills, experience, training, and overall market demands. This range is subject to change, and there is always room for growth and advancement.&nbsp;In addition to the wonderful people you’ll get to work with&nbsp;and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp; ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.&nbsp; 🏝 Take a break whenever you need with our flexible vacation day policy.&nbsp; 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.&nbsp; 💚 Family planning resources and specialized support programs.&nbsp; 🔮 Equity: get ahead on the ground floor and grow with Boulevard.&nbsp; 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. &nbsp; 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Senior Technical Specialist

Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;how we (and YOU) can make that happen.&nbsp; We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.Come do the best work of your life at Boulevard. What you’ll do here: Own and manage centralized intake and workflow execution for Legal requests Enforce intake standards, prioritization, and escalation paths across Legal Operate and maintain Legal systems (CLM, intake systems, procurement system, matter management platform) Serve as the first operational layer for routine legal work using playbooks and templates Reduce friction, rework, and ad hoc escalations through process enforcement Track and surface trends related to intake volume, turnaround time, and spend Identify recurring operational issues and drive process improvements Partner with attorneys and cross-functional stakeholders to keep Legal running efficiently What you'll need to thrive: Experience: At least 5 years of experience in legal operations, contract management, or a similar execution-heavy legal role Planning &amp; execution: Ability to design practical workflows while also handling day-to-day execution and real-time questions from the business, balancing immediate delivery with long-term scalability Operational judgment: Comfort enforcing process, prioritizing work, and exercising discretion Issue-spotting: Ability to identify risk, patterns, and recurring friction points across Legal workflows Ownership mindset: Ability to manage intake and workflows independently without constant oversight Communication: Clear, confident communicator who knows when and how to escalate Systems thinking: Experience working with Legal tools (CLM, intake systems, procurement system, matter management platform) Adaptability: Comfortable operating in a fast-paced, scaling environment How we'll take care of you: Your starting total cash compensation for this role is between $110,000 - $130,000, depending on your current skills, experience, training, and overall market demands. This salary range is subject to change, and there is always room for growth and advancement.In addition to the wonderful people you’ll get to work with&nbsp;and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp; ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.&nbsp; 🏝 Take a break whenever you need with our flexible vacation day policy.&nbsp; 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.&nbsp; 💚 Family planning resources and specialized support programs.&nbsp; 🔮 Equity: get ahead on the ground floor and grow with Boulevard.&nbsp; 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. &nbsp; 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Legal Operations Specialist

<div class="content-intro">Who is Boulevard? 
Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.
Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;<a class="css-tgpl01" href="https://www.joinblvd.com/" target="_blank">how we (and YOU) can make that happen</a>.&nbsp;
We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through <a class="css-tgpl01" href="https://www.joinblvd.com/about" target="_blank">our story and what we value the most</a>.
Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.</div>Come do the best work of your life at Boulevard.
Boulevard is looking for a high-judgment, highly organized individual to support our Chief Financial Officer and provide scoped leverage across Finance senior leadership. This role is responsible for protecting and sequencing the CFO's time, improving meeting readiness and follow-through, coordinating Board, investor, and financing logistics, and ensuring CFO-related Finance leadership and planning moments are well prepared from a logistics and information-flow standpoint.
The ideal candidate for this role is someone who can operate with business context, discretion, proactive communication, and excellent follow-through. The role goes beyond traditional administrative support through calendar strategy, executive briefing, stakeholder coordination, priority triage, meeting hygiene, and structured follow-through.
The CFO is the primary supported executive. The GM, Fintech; VP, Finance + Strategy; and VP, Data Analytics receive lighter-weight, scoped support focused on priority meeting coordination, limited calendar support, occasional travel and expense support, and coverage during high-volume or business-critical periods.&nbsp;
Executive Support Community of Practice
This role is part of Boulevard's Executive Support team and is expected to contribute to a community of practice focused on craft excellence and consistency across calendar strategy, meeting hygiene, travel and offsite planning, communication rhythms, stakeholder management, coverage norms, and feedback loops that help simplify how executive support operates across the business. All members of the Executive Support team are expected to provide coverage for fellow team members during PTO or business-critical gaps, as needed.
What you'll do here:
CFO Calendar Strategy, Prioritization &amp; Executive Leverage - 35%
<ul>
<li>Own the CFO's complex and dynamic calendar, ensuring time is aligned to company priorities, Board and investor needs, Finance leadership needs, external relationships, and critical decision points.</li>
<li>Treat executive time as a strategic portfolio: sequence focus time, prep windows, decision forums, external stakeholder meetings, and leadership moments intentionally rather than simply responding to incoming requests.</li>
<li>Use deep context on the CFO's priorities, Finance leadership needs, Board and investor moments, and key cross-functional dependencies to make strong recommendations about calendar tradeoffs.</li>
<li>Proactively manage conflicts by bringing clear options and a recommendation, including when to sequence, delegate, shorten, defer, cancel, or route a request to a more appropriate owner or forum.</li>
<li>Prepare CFO ahead of key meetings, investor touchpoints, Board prep sessions, Finance leadership reviews, and cross-functional decision forums.&nbsp;</li>
<li>Maintain strong meeting hygiene and readiness: clear purpose, right attendees, correct duration, timely pre-reads, reliable links and logistics, and explicit next steps.</li>
<li>Create and maintain a reliable system for priority communication triage across CFO-related internal and external stakeholders, including Board members, investors, banking partners, Legal, FP&amp;A, executive leadership, and key Finance partners. Ensure high-priority threads are acknowledged, routed, tracked, and closed with minimal CFO follow-up.</li>
</ul>
&nbsp;Board, Investor &amp; Financing Logistics Coordination - 25%
<ul>
<li>Serve as a trusted coordination point for Board, investor, banking, and financing-related logistics connected to the CFO's office.</li>
<li>Coordinate quarterly Board meeting logistics in close partnership with the CEO office, Finance, Legal, and BizOps, including timelines, schedules, meeting logistics, secure materials routing, Board deck distribution support, UWC signature routing, and follow-up tracking.</li>
<li>Support fundraising, investor update, banking, diligence, or other financing-related workstreams by coordinating schedules, materials routing, secure document access, data room hygiene, and logistics in partnership with Finance and Legal.</li>
<li>Map multi-city or virtual meeting schedules for the CFO and CEO during capital raise, investor update, diligence, or banking processes.</li>
<li>Ensure the CFO is prepared for investor, Board, banking, and financing-related meetings with the right context, pre-reads, logistics, open questions, and follow-up mechanisms.</li>
<li>Organize logistics, technology setup, rooming, catering, and last-mile readiness for Board meetings, investor presentations, and related in-person or virtual engagements.</li>
<li>Protect confidentiality and security across all Board, investor, financing, and company-performance materials.</li>
</ul>
Finance Leadership Support &amp; Planning-Cycle Logistics - 15%
<ul>
<li>Support CFO-related Finance planning moments from a logistics, readiness, and follow-through standpoint. This may include annual planning, quarterly reforecasts, budget reviews, headcount planning, business review inputs, investor updates, Board prep milestones, and Finance leadership forums.</li>
<li>Coordinate schedules, attendee alignment, agenda routing, materials deadlines, reminder communications, meeting logistics, action capture, and follow-up tracking for CFO-related planning and Finance leadership moments.</li>
<li>Support CFO leverage across spend, approval, procurement, contract, and vendor-related workflows by routing requests to the right Finance, Legal, Procurement, or business owner; tracking time-sensitive approvals; and ensuring context is complete before CFO review.</li>
<li>Proactively surface timing, ownership, materials, or decision-readiness gaps that could create friction for the CFO or Finance leadership.</li>
<li>Provide scoped secondary support to the GM, Fintech; VP, Finance + Strategy; and VP, Data Analytics through priority meeting coordination, limited calendar support, occasional travel and expense support, and coverage during high-volume periods.</li>
</ul>
Meeting Readiness, Information Flow &amp; Follow-Through - 15%
<ul>
<li>Turn CFO-related meetings into higher-leverage forums by ensuring agendas, pre-reads, decision needs, and logistics are clear before the meeting begins.</li>
<li>Capture and track action items, owners, deadlines, open questions, and follow-ups from CFO-related meetings, Board prep sessions, investor touchpoints, Finance leadership forums, and selected cross-functional meetings.</li>
<li>Maintain lightweight trackers, templates, and repeatable support systems that reduce cognitive load for the CFO without creating unnecessary process overhead.</li>
<li>Synthesize high-volume inputs into crisp, actionable signal for the CFO: what matters, what needs a decision, what is at risk, and what happens next.</li>
<li>Use async tools, Slack, docs, and concise written updates to reduce unnecessary meetings while keeping stakeholders aligned.</li>
<li>Identify recurring support-level friction points, such as late pre-reads, unclear owners, recurring calendar collisions, or missing follow-up, and bring practical recommendations to improve the support model.</li>
</ul>
Travel, Expenses, Offsites &amp; Coverage - 10%
<ul>
<li>Coordinate CFO domestic and international travel, itineraries, and logistics with meticulous attention to detail, protecting executive energy and minimizing friction.</li>
<li>Support expense reporting to ensure timely reconciliations and reimbursements; track receipts and ensure compliance with policy.</li>
<li>Provide occasional travel and expense support for the GM, Fintech; VP, Finance + Strategy; and VP, Data Analytics during high-volume, or priority periods.</li>
<li>Own or support logistics for Finance leadership offsites, departmental events, Board-related moments, and select executive operating sessions.</li>
<li>Collaborate with the broader Exec Support team on the planning and logistics of semi-annual exec offsites and planning sessions</li>
<li>Manage Finance org departmental event and morale budgets with sound judgment and financial stewardship.</li>
<li>Participate in Executive Support team coverage expectations, including PTO coverage.</li>
</ul>
Confidentiality &amp; Judgment - Always
<ul>
<li>Handle sensitive information with discretion and excellent judgment, including people topics, Board and investor materials, company performance, strategic planning, security or privacy matters, and confidential financial information.</li>
<li>Operate as a trusted extension of the CFO: anticipate needs, identify risks early, maintain administrative and operational excellence, and get in front of issues before they create executive or organizational drag.</li>
<li>Know when to move independently, when to escalate, and when to slow down to improve accuracy, context, or stakeholder alignment.</li>
</ul>
What you'll own:
<ul>
<li>CFO calendar strategy, prioritization, meeting readiness, executive briefs, and follow-through.</li>
<li>Coordination and logistics for CFO-related Board, investor, banking, financing, and diligence engagements, including scheduling, secure routing, data room hygiene, signature routing, and post-meeting follow-up tracking.</li>
<li>Logistics, readiness, reminders, action tracking, and follow-up for CFO-related Finance planning and Finance leadership moments.</li>
<li>Scoped secondary support for Finance senior leadership as agreed: priority meeting coordination, limited calendar support, occasional travel and expense support, and PTO or high-volume coverage.</li>
<li>Priority communication routing and tracking for CFO-related internal and external stakeholders.</li>
<li>Lightweight support systems that improve reliability, such as agenda templates, pre-read checklists, briefing formats, action trackers, and coverage norms within the CFO support model.</li>
<li>Proactive escalation when timing, ownership, materials, or decision-readiness gaps could create avoidable friction for the CFO or Finance leadership.</li>
</ul>
What you'll need to thrive:
<ul>
<li>7+ years of executive support, including 2-3+ years supporting a CFO or senior Finance/Operations executive in a fast-growing environment.</li>
<li>Demonstrated ability to manage high-volume, high-stakes executive calendars in a fully remote environment with exceptional accuracy, judgment, and follow-through.</li>
<li>Strong business judgment and ability to prioritize executive time using business context, not just request urgency.</li>
<li>Working familiarity with growth-stage SaaS operating concepts and metrics, such as ARR, retention, churn, NRR, budget cycles, headcount planning, and Board or investor priorities.</li>
<li>Experience supporting high-stakes external stakeholders, such as Board members, investors, banking partners, legal partners, customers, candidates, or senior business partners.</li>
<li>Exceptional written and verbal communication skills, including the ability to synthesize context into crisp briefs, agendas, summaries, and follow-up notes.</li>
<li>Strong coordination and process management skills, with a bias for bringing options and recommendations rather than waiting for direction.</li>
<li>High bar for professionalism, discretion, confidentiality, and handling sensitive information.</li>
<li>High proficiency with Google Workspace, Slack, Zoom, and modern collaboration or project management tools.</li>
</ul>
Preferred Experience:
<ul>
<li>Prior experience supporting a CFO or Finance leadership team at a growth-stage SaaS company.</li>
<li>Exposure to Board processes, investor relations, fundraising, diligence, banking relationships, or secure data room management.</li>
<li>Experience coordinating planning cycles, leadership forums, budget or headcount review logistics, or executive operating meetings&nbsp;</li>
<li>Comfort partnering with the CEO office, FP&amp;A, BizOps, People, Legal, Procurement, Data, and the broader Executive Support team.</li>
<li>Experience contributing to executive support coverage models, team norms, and community-of-practice improvements.</li>
<li>Proven ability to harness Ai to create more effective and efficient workflows or processes to increase executive leverage.</li>
</ul>
Core Competencies:
<ul>
<li>Strategic prioritization: Uses business context to determine what matters most to the business and protects executive time accordingly.</li>
<li>Operational excellence: Creates reliable, repeatable support systems that keep high-stakes work moving without unnecessary complexity.</li>
<li>Information synthesis: Turns a high volume of inputs into a clear signal: what matters, what needs a decision, what is at risk, and what happens next.</li>
<li>Executive presence: Communicates credibly with C-suite leaders, Board members, investors, and senior external partners.</li>
<li>Cross-functional coordination: Moves work across teams without formal authority by clarifying timing, ownership, decision points, and follow-through.</li>
<li>Judgment and discretion:&nbsp;Handles confidential, sensitive, or ambiguous situations with maturity, calm, and sound escalation judgment.</li>
<li>Team orientation: Participates in Executive Support team PTO coverage, shared support norms, and broader community of practice.</li>
</ul>
How we'll take care of you:
At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For U.S. based candidates, the anticipated base salary range is $91,600 - $114,500 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling.<div class="content-conclusion">In addition to the wonderful people you’ll get to work with&nbsp;and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp;
<ul>
<li>
✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.&nbsp;
</li>
<li>
🏝 Take a break whenever you need with our flexible vacation day policy.&nbsp;
</li>
<li>
🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.&nbsp;
</li>
<li>
💚 Family planning resources and specialized support programs.&nbsp;
</li>
<li>
🔮 Equity: get ahead on the ground floor and grow with Boulevard.&nbsp;
</li>
<li>
💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve.
</li>
</ul>
&nbsp;
📲 We recommend following <a href="https://www.linkedin.com/company/boulevard/">our official LinkedIn page</a> to stay up to date on all things Boulevard life!
Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.</div>

Senior Executive Assistant: CFO + Sr Finance Leadership

<div class="content-intro">Who is Boulevard? 
Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.
Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;<a class="css-tgpl01" href="https://www.joinblvd.com/" target="_blank">how we (and YOU) can make that happen</a>.&nbsp;
We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through <a class="css-tgpl01" href="https://www.joinblvd.com/about" target="_blank">our story and what we value the most</a>.
Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.</div>Come Do the Best Work of Your Life at Boulevard
Boulevard is the tech behind human touch. Built for the people who give care and the people who receive it. Helping self-care businesses bring everything into one place: operations, payments, client management, growth tools, and increasingly, leveraging AI to do more with less. So they can scale without losing what makes them special. For their clients, we deliver seamless, modern experiences: intuitive booking, smooth checkout, and communication that feels considered, not automated.
As a Senior Product Designer, you'll own meaningful product areas end-to-end — partnering closely with Product and Engineering to ship experiences that are clear, reliable, and built to scale. You'll bring strong craft and product thinking to complex problems, and help raise the quality bar across the team.
This is a high-impact role for a designer who thinks in systems, cares deeply about craft, and wants to drive measurable outcomes for real businesses and the people they serve.
What You'll Do
<ul>
<li>Own product areas end-to-end: from problem definition through launch and iteration, ensuring design intent is preserved in production.</li>
<li>Translate complex product and operational requirements into simple, intuitive user experiences — ensuring clarity, usability, and trust in every flow.</li>
<li>Validate assumptions through lightweight research: talk directly with customers, run usability tests, and iterate based on evidence.</li>
<li>Use AI tools in your design workflow to explore edge cases, pressure-test logic, and prototype flows faster.</li>
<li>Share work openly in critique and reviews, contributing to a culture that values quality, clarity, and outcomes over artifacts.</li>
<li>Contribute to the evolution of Boulevard's design system by extending components and defining patterns that scale across the platform.</li>
</ul>
What You'll Need to Thrive
<ul>
<li>A portfolio that shows strong product thinking, interaction design, and craft — ideally across complex, systems-heavy products.</li>
<li>A track record of owning projects from problem definition through launch and measurable impact.</li>
<li>Deep empathy for users and a strong instinct for what makes experiences feel effortless and trustworthy.</li>
<li>Comfort operating in ambiguity and making progress without complete information.</li>
<li>A strong point of view balanced with openness to feedback and iteration.</li>
<li>Clear communication and comfort collaborating directly with engineers, product managers, and other cross-functional stakeholders.</li>
<li>Proficiency with modern design and AI tools (e.g., Figma, Claude, Cursor).</li>
</ul>
Why This Role Matters
Boulevard powers over 40,000 self-care professionals and millions of clients return to the businesses they love. The platform touches every part of how customers run their business, from the first booking to the final checkout and everything in between. The work you do here has real, lasting impact across every customer on our platform. The decisions you make will shape how businesses grow, how clients return, and how an entire industry evolves.
<h3>How We’ll Take Care of You</h3>
At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is $141,000 - $166,000 per year. For all other U.S. locations, the anticipated base salary range is $122,000 - $157,900 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling.<div class="content-conclusion">In addition to the wonderful people you’ll get to work with&nbsp;and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp;
<ul>
<li>
✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.&nbsp;
</li>
<li>
🏝 Take a break whenever you need with our flexible vacation day policy.&nbsp;
</li>
<li>
🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.&nbsp;
</li>
<li>
💚 Family planning resources and specialized support programs.&nbsp;
</li>
<li>
🔮 Equity: get ahead on the ground floor and grow with Boulevard.&nbsp;
</li>
<li>
💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve.
</li>
</ul>
&nbsp;
📲 We recommend following <a href="https://www.linkedin.com/company/boulevard/">our official LinkedIn page</a> to stay up to date on all things Boulevard life!
Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.</div>

Senior Product Designer

Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;how we (and YOU) can make that happen.&nbsp; We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.The Media Manager - Search&nbsp;at Boulevard is a highly visible individual contributor role with meaningful ownership and impact. You will be the architect of Boulevard’s paid search engine - designing strategy, raising performance standards, and unlocking measurable growth that directly moves our business forward. This role is a high-leverage seat at the table: your decisions will shape how we acquire customers, scale efficiently, and build a smarter, innovative, data-driven growth engine. This role blends hands-on execution with strategic influence. You’ll manage and optimize seven-figure search budgets, with clear accountability for driving business outcomes. You will partner closely with Marketing Operations, SDRs, Content, Finance, and other teams to turn data into smarter investment decisions and unlock new growth through experimentation, automation, and improved systems. Experience/Skills Needed: 6+ years of hands-on paid search experience with proven results around CPA and ROAS targets Experience managing seven-figure annual search budgets with a strong efficiency,&nbsp; performance orientation Deep, platform-level expertise in Google Ads, including keyword strategy, bidding, creative testing, and automation A track record operating as a hands-on individual contributor, directly managing campaigns, budgets, and optimizations Strong experience driving performance across multiple or niche industries, applying learnings to new markets Highly analytical, with the ability to diagnose performance issues and identify opportunities to test and improve channel performance Experience building and maintaining dashboards, performance reports, and ROI narratives Comfortable partnering with Marketing Operations and Analytics to ensure accurate measurement, attribution, and optimization Experience working cross-functionally with Product Marketing, Sales, Finance, and Leadership to align spend and performance with revenue goals Bonus Experience Experience working at a media agency, executing search campaigns Background in B2B SaaS, vertical SaaS, or multi-location business models Familiarity with attribution modeling, incrementality testing, or advanced experimentation frameworks Experience evaluating and implementing new ad tech, leveraging AI tools and automation to improve efficiency and scale Experience with Looker and HockeyStack or similar platforms Day-to-day: Manage paid search campaigns across Google Ads and other search platforms&nbsp; Actively allocate and optimize budgets to maximize efficiency and revenue impact Execute ongoing keyword, bidding, creative, and landing page optimizations to improve CPA and ROAS Design and run structured experiments to improve conversion rates and efficiency Monitor performance daily, identifying risks and opportunities tied to ROI and spend Build and maintain dashboards and reports that clearly communicate performance, trends, and recommendations Partner with Marketing Operations and Analytics to ensure accurate tracking, attribution, and measurement Collaborate cross-functionally and with leadership to align investment with priorities Partner with other members of the growth team to maximize channel impact&nbsp; Identify new opportunities and trends to improve performance through automation, tooling, and process improvements At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For U.S. based candidates, the anticipated base salary range is $86,500 - $118,000 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling.In addition to the wonderful people you’ll get to work with&nbsp;and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp; ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.&nbsp; 🏝 Take a break whenever you need with our flexible vacation day policy.&nbsp; 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.&nbsp; 💚 Family planning resources and specialized support programs.&nbsp; 🔮 Equity: get ahead on the ground floor and grow with Boulevard.&nbsp; 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. &nbsp; 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Media Manager - Search

Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;how we (and YOU) can make that happen.&nbsp; We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.The Media Manager - Social role at Boulevard is more than channel or campaign execution - it’s about building and scaling a high-performing paid social practice that delivers real business impact. You’ll own strategy and performance across core channels like Meta and Instagram, while helping evaluate, test, and unlock new opportunities across platforms such as TikTok and Pinterest as the channels evolve. This is a high-leverage role where your decisions directly shape how Boulevard acquires and engages customers at scale. You’ll blend hands-on platform execution with strategic influence, managing significant budgets while partnering closely with Marketing Operations, Content, Brand, SDRs, and Finance to turn insights into smarter investment decisions. Success in this role comes from disciplined optimization, creative experimentation, and building scalable systems that improve performance over time. Experience/Skills Needed: Required 6+ years of hands-on paid social experience with clear accountability for CPA and ROAS Deep expertise in Meta and Instagram Ads; campaign structure, targeting, creative testing, bidding, and optimization Proven experience managing large-scale, seven-figure budgets with a strong focus on efficiency and performance Experience operating as a hands-on individual contributor, directly managing campaigns, budgets, and optimizations Strong creative-performance instincts and experience with ad types, with the ability to translate insights into effective ad testing frameworks Highly analytical, able to diagnose performance issues and identify opportunities to improve efficiency and scale Experience building and maintaining dashboards, reporting, and performance narratives Comfort partnering with Marketing Operations and Analytics to ensure accurate tracking, attribution, and measurement Experience working cross-functionally with Product Marketing, Content, Brand, Sales/SDRs, and Finance Bonus Experience Experience working at a media agency, executing social campaigns Experience in B2B SaaS, vertical SaaS, or multi-location business models Exposure to incrementality testing, attribution modeling, or advanced experimentation frameworks Experience with additional platforms such as TikTok, Pinterest, or other emerging paid social channels Experience evaluating and implementing new creative and AI tools, and ad tech Day-to-day: Directly manage paid social campaigns across Meta and Instagram, with accountability for CPA and ROAS Allocate and optimize budgets to maximize efficiency and revenue impact Execute ongoing creative, audience, and bidding optimizations to improve performance Design and run structured experiments across creative, formats, audiences, and messaging Monitor performance daily, identifying risks and opportunities tied to spend efficiency and outcomes Build and maintain dashboards and reports that clearly communicate performance, insights, and recommendations Partner closely with Marketing Operations and Analytics to ensure accurate tracking and attribution Collaborate with Content, Brand, Product Marketing, SDRs, Finance, and Growth partners to align investment with business and marketing priorities Work within the broader growth team to ensure strong cross-channel coordination and impact At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For U.S. based candidates, the anticipated base salary range is $86,500 - $118,000 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling.In addition to the wonderful people you’ll get to work with&nbsp;and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp; ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.&nbsp; 🏝 Take a break whenever you need with our flexible vacation day policy.&nbsp; 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.&nbsp; 💚 Family planning resources and specialized support programs.&nbsp; 🔮 Equity: get ahead on the ground floor and grow with Boulevard.&nbsp; 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. &nbsp; 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Media Manager - Social

Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;how we (and YOU) can make that happen.&nbsp; We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.At Boulevard, the Senior Manager, Web is responsible for turning our website into a durable, high-performing growth asset. This role owns how prospects experience Boulevard across the customer decision-making funnel from discovery and evaluation through conversion, with direct accountability for website conversion rate optimization, site performance, and bottom-of-the-funnel SEO impact. This is a highly cross-functional role that blends strategy with execution. You’ll own website management end-to-end, partner with internal teams and external developers or agencies, and build a disciplined CRO and execute a bottom-funnel SEO and AEO/GEO program that improves conversion, velocity, and pipeline contribution as Boulevard scales. Experience/Skills Needed: Required 7+ years of experience in web, growth, or digital marketing roles with clear ownership of website performance Experience managing a team inclusive of marketing managers, web developers, and external agencies, with the ability to prioritize, scope, and deliver work effectively Strong understanding of bottom-funnel SEO (intent-driven pages, product and solution pages, technical page optimizations) Comfortable working hands-on with various CMSs, 3rd party integrations, analytics and experimentation tools Proven experience owning conversion rate optimization (CRO) programs Knowledge of web compliance standards including GDPR, CCPA and ADA Strong analytical skills, with the ability to translate user behavior into actionable improvements Experience partnering cross-functionally with Product Marketing, Demand/Growth, Sales, SDRs, and Marketing Operations Ability to balance speed, quality, and scalability in a fast-growing environment Bonus Experience Familiarity with Contentful and other headless CMS platforms Experience managing a website redesign and leveraging RFPs to find agencies Prior work in B2B SaaS or vertical SaaS Familiarity with A/B testing frameworks, UTMs, tag managers and statistical rigor Experience improving site performance across multi-location and multi-persona use cases Day-to-day: Own the strategy, execution, and ongoing optimization of Boulevard’s website Manage our web function including a digital growth manager, web developers and/or agency partners, setting priorities and ensuring high-quality delivery Build and run a structured CRO program, from hypothesis development through testing, analysis, and rollout Optimize bottom-funnel pages to improve CVR, lead quality, and pipeline impact Lead bottom-funnel SEO efforts, ensuring high-intent pages are discoverable, performant, and conversion-focused Strong alignment with sales and SDRs to align web experiences with buyer needs Partner with channel managers, product marketers, paid managers, SEO, legal and agencies, to deliver a comprehensive website serving various stakeholder needs Work closely with Marketing Operations and Analytics to ensure accurate tracking, attribution, and measurement Monitor site performance, user behavior, and conversion trends to identify opportunities and risks Improve web systems, processes, and tooling to support scale and speed over time At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For U.S. based candidates, the anticipated base salary range is $117,500 - $160,000 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling.In addition to the wonderful people you’ll get to work with&nbsp;and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp; ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.&nbsp; 🏝 Take a break whenever you need with our flexible vacation day policy.&nbsp; 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.&nbsp; 💚 Family planning resources and specialized support programs.&nbsp; 🔮 Equity: get ahead on the ground floor and grow with Boulevard.&nbsp; 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. &nbsp; 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Senior Manager, Website

Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;how we (and YOU) can make that happen.&nbsp; We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.Come do the best work of your life at Boulevard. We’re hiring an Executive Assistant to support Boulevard’s R&amp;D Senior leadership across Engineering, Product, and Infrastructure &amp; Security. This role is designed to provide exceptional administrative leverage through world-class calendar and meeting management, plus travel and expense management, so R&amp;D leaders can stay focused on platform reliability, product delivery, people leadership, and critical business priorities. This role operates in a deep community of partnership with the rest of the Executive Support Operations team.&nbsp;&nbsp; This is an ideal role for a seasoned EA who thrives in a fast-paced, fully remote environment and has strong familiarity with how Engineering and Product teams operate and communicate. Executive Assistants are expected to contribute to our community of practice including meeting other EA’s regularly to share best practices, align on operating norms, and improve how the org runs. The Community of Practice focuses on craft excellence and consistency—things like calendar strategy, travel and offsite planning, meeting hygiene, comms rhythms, and stakeholder management—while also serving as a feedback loop to leadership on what’s working and where the operating system can be simplified. What you’ll do here: Calendar, prioritization &amp; meeting management (core) Own complex, high-volume calendars for three senior R&amp;D leaders, treating executive time as a strategic asset by sequencing time around the most important priorities, not just incoming requests. Maintains vigilance around ensuring executive time is carefully oriented towards outcomes-driven meetings only. Schedule and coordinate internal/external meetings across time zones, including cross-functional leadership syncs, technical reviews, hiring interviews, and high-stakes partner/customer conversations. Proactively manage conflicts and tradeoffs by proposing clear options for resolution (e.g., sequencing, delegating, shortening, deferring, or routing to the right attendee when appropriate). Maintain strong meeting hygiene and readiness: clear purpose, right attendees, correct duration, and reliable sequencing that protects focus time. Ensure clean, reliable meeting logistics: accurate titles, agendas/pre-read links, Zoom/room details, attendee lists, and last-mile confirmations. Build a deep understanding of each leader’s OKRs and priorities, and using your business acumen and judgement, ensure that the leaders are spending their time on priorities and allocated areas of work. Travel, expenses, and logistics (core) Coordinate domestic and international travel, itineraries, and logistics with meticulous attention to detail—protecting executive energy and minimizing friction. Support expense reporting to ensure timely reconciliations and reimbursements; track receipts and ensure compliance with policy. Departmental offsite planning End-to-end ownership of the planning and execution of R&amp;D department off-sites Management of departmental event and morale budgets R&amp;D-aware support in a fast-moving environment Operate calmly and effectively during incident periods and other high-pressure moments: rapid re-triage of calendars, clear stakeholder communication support, and maintaining order amid ambiguity. Coordinate closely with Recruiting/TA for interview scheduling and candidate logistics, especially during high-volume hiring and tight turnaround. Partner with key ops stakeholders (e.g., R&amp;D Program Management, People Business Partners, IT/Security, EA/EBP peers) to keep scheduling, logistics, and follow-through aligned, ensuring clean handoffs and seamless coverage. Confidentiality &amp; judgment (always) Handle sensitive information with discretion and excellent judgment (people topics, customer and company security/privacy items, incident details, strategic planning, etc). Become an extension of the leaders you support, anticipating their needs, driving administrative and operational excellence and outcomes, and “seeing around corners” as well as “getting in front of issues before they arise” What you'll need to thrive: 5+ years supporting senior leaders (Sr Director/VP/SVP), ideally in Engineering, Product, Infrastructure/Security, or a related technical org Demonstrated excellence in high-volume calendar management in a fully remote environment (Google Calendar, Slack, Zoom) with high accuracy and strong follow-through Working familiarity with technical vocabulary and how engineering/product teams operate (e.g., incident response, roadmap cycles, launches, retros, hiring loops, etc.) Proven ability to manage event budgets and act as a financial steward of the business Strong written communication and crisp closed-loop execution (acknowledge, ETA, follow-through) Strong project management abilities with deep sense of ownership and the ability to drive decision-making in ambiguity Proven ability to prioritize under pressure and exercise excellent judgment without needing constant direction High bar for professionalism, discretion, and handling confidential information Bonus experience: Experience supporting leaders in a high-growth remote-first SaaS company Demonstrated ability to act like an owner and drive process improvements across systems and processes Experience partnering closely with Recruiting to schedule complex interview loops and candidate travel What Success Looks Like (First 60–90 Days) Calendars feel calmer, more intentional, and reliably accurate; conflicts are resolved quickly with strong judgment and clear options. R&amp;D leaders experience meaningfully reduced cognitive load through fewer scheduling “fires,” better sequencing, and faster coordination during high-pressure periods. Meetings are consistently well-prepared from a logistics standpoint (right attendees, clean links, pre-reads routed, fewer last-minute surprises). Travel and expenses are handled seamlessly with minimal back-and-forth and smooth partner-team collaboration. Cross-functional partners experience you as accountable, collaborative, and resourceful; handoffs across Exec Support Ops feel smooth and coordinated. How we'll take care of you: At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For U.S. based candidates, the anticipated base salary range is $92,000 - $105,000 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors, which include but are not limited to applicable experience, location, and final leveling.In addition to the wonderful people you’ll get to work with&nbsp;and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp; ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.&nbsp; 🏝 Take a break whenever you need with our flexible vacation day policy.&nbsp; 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.&nbsp; 💚 Family planning resources and specialized support programs.&nbsp; 🔮 Equity: get ahead on the ground floor and grow with Boulevard.&nbsp; 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. &nbsp; 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Executive Assistant - R&D Senior Leadership

Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;how we (and YOU) can make that happen.&nbsp; We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.Come do the best work of your life at Boulevard. Own the automation engine that powers Boulevard’s next phase of growth. Boulevard is building a high-efficiency, AI-leveraged go-to-market engine as we scale from $50M toward $250M in revenue. As our SDR and AE teams grow, we are committed to scaling productivity through automation, not headcount alone. We are hiring a GTM Engineer to architect and scale the systems that power our outbound, routing, enrichment, and seller workflows. This is a high-impact individual contributor role for a hands-on systems builder who thrives at the intersection of CRM architecture, automation, and applied AI. The ideal candidate is a hands-on systems builder with deep CRM expertise and a pragmatic approach to AI and automation that drives measurable business outcomes. You will report to the Director of Revenue Operations and partner closely with Sales Ops, Marketing Ops, Revenue Enablement, and Analytics to design and operationalize scalable workflows that dramatically reduce manual lift, increase demos per rep, and improve pipeline performance. What you’ll do here: Own the architecture and evolution of automation workflows across Salesforce, Clay, LeanData, Gong, and Outreach to support outbound prospecting, enrichment, lead routing, and lifecycle management. Design and operationalize AI-driven enrichment workflows in Clay, including custom prompt logic to extract relevant data from SMB websites where traditional data sources are limited. Define and implement GPT-driven outbound personalization frameworks that improve seller efficiency and increase demos per rep. Design and maintain integrations across Salesforce, Clay, LeanData, Gong, Outreach, and related GTM systems to ensure accurate, real-time data flow and long-term scalability. Collaborate with Sales Ops and Marketing Ops to improve routing logic, enrichment standards, and scoring frameworks that support a scaling GTM organization. Leverage Gong transcripts and conversation data to automate call insights into Salesforce, improving handoffs and cross-functional visibility. Identify manual processes across the GTM motion and automate them to reduce rep lift and accelerate execution. Own monitoring, alerting, and error handling for integration workflows, ensuring system reliability and performance. Define governance standards for enrichment, routing, and data hygiene in partnership with Revenue Operations. Partner with Revenue Enablement to automate call scoring and enable scalable coaching insights for leadership. Support rollout and adoption of new workflows by documenting processes, creating SOPs, and recording Loom walkthroughs. Proactively surface automation opportunities tied to measurable improvements in SDR productivity, enrichment coverage, and pipeline generation. What you'll need to thrive: 3 to 5 years of experience in GTM Operations, Revenue Operations, Sales Operations, Marketing Operations or a technical automation role within B2B SaaS. BA/BS degree preferred. Experience supporting a scaling B2B GTM organization with high outbound motion and fast sales cycle. Deep hands-on experience with Salesforce and strong understanding of CRM architecture, object relationships, and lifecycle design. Admin experience preferred but not required.&nbsp; Direct experience building workflows in Clay and LeanData. Experience with automation tools such as Zapier, Workato, or N8N. Experience with Gong and Outreach, or similar sales engagement and conversation intelligence tools. Strong systems thinker with the ability to design automation that scales and supports accurate reporting, attribution, and forecasting. Demonstrated ability to translate automation initiatives into measurable improvements in seller productivity and pipeline performance. Strong written and verbal communication skills with the ability to explain technical architecture, tradeoffs, and impact to non-technical stakeholders. Collaborative operator who works effectively across GTM teams while maintaining ownership over defined systems domains. Comfortable operating as a high-autonomy individual contributor within a fast-paced, scaling SaaS environment. How we'll take care of you: At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is $119,000 - $149,000 per year. For all other U.S. locations, the anticipated base salary range is $99,000 - $127,720 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors, which include but are not limited to applicable experience, location, and final leveling.In addition to the wonderful people you’ll get to work with&nbsp;and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp; ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.&nbsp; 🏝 Take a break whenever you need with our flexible vacation day policy.&nbsp; 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.&nbsp; 💚 Family planning resources and specialized support programs.&nbsp; 🔮 Equity: get ahead on the ground floor and grow with Boulevard.&nbsp; 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. &nbsp; 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

GTM Engineer

Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;how we (and YOU) can make that happen.&nbsp; We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.Come do the best work of your life at Boulevard. As the Revenue Accounting Manager, you will be responsible for overseeing the company's revenue accounting process and related systems, including the month-end close. You will be a key member of the finance team, and will be responsible for ensuring that the company's financial operations are efficient, accurate, and compliant with accounting standards. You will report to the Controller, and work closely with other members of the finance team, and key stakeholders across the organization to help drive growth and financial success. What you’ll do here: Own the month-end close process for revenue and related accounts, including checklists, reconciliations, and variance analyses, ensuring accuracy and timeliness Oversee AR operations Perform vendor selection and lead the implementation of a new revenue recognition software module&nbsp; Revamp key month-end close processes to improve efficiency, accuracy, completeness, and compliance with ASC 606 and SOX Develop and document accounting policies and procedures to support scaling operations and ensure audit readiness Review customer contracts and order forms to determine appropriate revenue recognition treatment under ASC 606 Participate in the development and improvement of internal controls, including documentation to support controls Assist in coordinating with external auditors to ensure timely completion of annual audit Perform technical accounting analyses and memorialize conclusions in accounting policy memoranda Assist senior management in analyzing financial performance and identifying variances from budgets and forecasts Create and maintain process documentation and SOPs Perform ad hoc projects as needed Lead, mentor, and develop a small team of direct reports What you'll need to thrive: Bachelor’s degree in accounting and 5+ years of experience, preferably in public accounting or a high-growth company&nbsp; CPA preferred Deep understanding of ASC 606, SOX compliance, and close operations People management experience Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders across the organization Advanced Excel skills Experience implementing new accounting systems Experience with streamlining processes and/or design and implementation of new accounting policies and procedures Proficient in revenue systems (NetSuite ARM, Workday Financials, Zuora Revenue, RightRev, or similar) Interest or experience in leveraging AI and automation to optimize accounting processes Strong attention to detail and ability to perform duties with minimal supervision and a high level of accuracy Ability to thrive in a fast-paced, high-growth environment and manage multiple priorities How we'll take care of you: At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is $121,000 - $151,000 per year. For all other U.S. locations, the anticipated base salary range is $103,000 - $132,355 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors, which include but are not limited to applicable experience, location, and final leveling.In addition to the wonderful people you’ll get to work with&nbsp;and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp; ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.&nbsp; 🏝 Take a break whenever you need with our flexible vacation day policy.&nbsp; 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.&nbsp; 💚 Family planning resources and specialized support programs.&nbsp; 🔮 Equity: get ahead on the ground floor and grow with Boulevard.&nbsp; 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. &nbsp; 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Manager, Revenue Accounting

Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;how we (and YOU) can make that happen.&nbsp; We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.Come do the best work of your life at Boulevard. The Customer Experience group is responsible for launching, supporting, and strengthening business relationships with Boulevard customers. As a Success Manager, you will partner closely with our Small and Midsize Business (SMB) segment of customers, a portfolio of&nbsp; emerging and successful self-care businesses to ensure they are realizing the incredible value of our platform. You will actively manage the retention and expansion of customers in this segment, share insights, and develop strategies to shape the future of our overall customer experience and play a vital role in Boulevard’s long-term growth and success.&nbsp; What you’ll do here: Own customer retention by identifying churn risk and driving strategic intervention plans to protect and grow accounts Guide and support customers through proficiency and adoption of each product, ensuring sustained engagement and long-term value realization Engage directly with customers through phone calls and live touchpoints to strengthen relationships, drive alignment, and address concerns in real time Lead structured “get well” plans for at-risk accounts, partnering cross-functionally (Support, Product, Lifecycle Marketing, etc.) to execute recovery strategies Monitor customer health, usage trends, and critical metrics, taking decisive and timely action to mitigate risk and improve outcomes Confidently navigate challenging conversations, applying de-escalation strategies to rebuild trust and stabilize customer relationships Ensure customers are receiving maximum value from their partnership with Boulevard through consultative conversations and tailored adoption plans Advocate for customers by surfacing feedback and trends to inform product and process improvements Align customer goals with Boulevard’s solutions, delivering personalized recommendations that drive measurable success Identify opportunities to expand accounts through thoughtful upsell and cross-sell motions tied to customer outcomes Partner closely with cross-functional teams to ensure seamless handoffs and a cohesive, high-quality customer experience Maintain accurate records and leverage internal tools to inform strategy, track risk, and drive accountability &nbsp; What you'll need to thrive: Experience - 3+ years of managing a high volume of accounts with a track record of success. Prior industry experience is a plus.&nbsp; Technical aptitude - You’ll learn Boulevard's technology platform, communicate with contacts of varying technical savvy, and offer creative solutions for customer needs.&nbsp; Business Acumen - Acting like an owner and understanding what it takes to run a small business is critical to support and advise our customers.&nbsp; Effective EQ - Team player with a multi-faceted communication style and sophisticated interpersonal skills. You’ll need to deliver direct messages with empathy and an eye on the long-term relationship.&nbsp; Artful balancing- Proven ability to multi-task and manage multiple projects at a time while paying strict attention to detail and providing exceptional customer service.&nbsp; Get-it-done energy - Success managers are self-starters who embrace change and challenge in our entrepreneurial, fast-paced environment.&nbsp; Proactively identify and drive growth opportunities by leveraging experience, intuition, and data analysis, while also initiating escalation protocols and activating playbooks at the first sign of potential risk or operational challenges, ensuring timely mitigation and continued business success. Joy for data - Comfortable analyzing customer metrics and providing data-driven recommendations. How we'll take care of you: Your starting cash compensation for this role is $80,000 + $35,000 OTC, depending on your current skills, experience, training, and overall market demands. This salary range is subject to change, and there is always room for growth and advancement.In addition to the wonderful people you’ll get to work with&nbsp;and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp; ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.&nbsp; 🏝 Take a break whenever you need with our flexible vacation day policy.&nbsp; 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.&nbsp; 💚 Family planning resources and specialized support programs.&nbsp; 🔮 Equity: get ahead on the ground floor and grow with Boulevard.&nbsp; 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. &nbsp; 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Customer Success Manager, SMB

Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;how we (and YOU) can make that happen.&nbsp; We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.Come Do the Best Work of Your Life at Boulevard Boulevard is the Client Experience Platform purpose-built for appointment-based, self-care businesses. As we move upmarket, support complex franchise brands, and expand internationally, our platform must scale with flexibility, reliability, and intelligence at its core. The Platform team builds systems that power everything at Boulevard, including identity, payments, permissions, APIs, data, and extensibility. As a Design Manager, Platform, you will lead a team of designers working across these foundational areas. You will set direction, raise the quality bar, and ensure the platform evolves in a cohesive and scalable way. This is a high-impact role for a design leader who thinks in systems, develops strong talent, and wants to shape how an entire product platform grows over time. What You’ll Do Set the vision and direction for platform design in close partnership with Product and Engineering leaders. Define clear outcomes and ensure work supports long-term company goals. Manage and mentor a team of product designers. Provide regular feedback, support career development, and help the team operate with clarity and focus. Guide the design of foundational concepts, patterns, and frameworks that enable scalability, flexibility, and extensibility across Boulevard’s ecosystem. Help evolve the platform to support: Upmarket customers with complex workflows, permissions, and operational needs. Multi-location businesses that require centralized control and local flexibility. International expansion, including localization, regional requirements, and scalable global patterns. Ensure highly complex technical and system-level problems translate into clear, intuitive, and trustworthy user experiences. Partner closely with Engineering to ensure design intent is preserved in production and that platform decisions are durable. Raise the quality bar across the team by improving critique, design standards, documentation, and collaboration practices. Collaborate with other design leaders to evolve Boulevard’s design system so it supports increasing platform complexity and future growth. Push the boundaries of what’s possible using AI-powered tooling, including MCPs, Figma Make, Claude, and other emerging systems that amplify speed and quality. What You’ll Need to Thrive Experience managing and developing product designers, including performance feedback, coaching, hiring, and elevating the team’s bar Strong design craft across visual, interaction, and UX, with a focus on clarity, utility, delight.. Strong systems thinking and comfort designing for scale and long-term evolution rather than one-off solutions. Deep understanding of the full product lifecycle, from discovery and research through high-fidelity execution and delivery. Proven ability to partner closely with Product and Engineering on technically complex initiatives. Comfort operating in ambiguity and helping teams find clarity in fast-moving environments. Ability to balance strategic thinking with hands-on guidance when the work requires it. A strong point of view paired with openness to feedback and iteration. Fluency in Figma, design systems, and emerging tools like Pencil / Cursor. Clear, compelling storytelling, able to communicate the strategic why, not just the design. Why This Role Matters This role will shape how Boulevard scales its platform and how the design team grows alongside it. The decisions you guide will influence multiple product areas, teams, and customer segments. You will help build both the system and the people who design it. How We’ll Take Care of You At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is $163,000 - $203,800 per year. For all other U.S. locations, the anticipated base salary range is $137,500 - $177,263 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling. In addition to the wonderful people you’ll get to work with&nbsp;and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp; ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.&nbsp; 🏝 Take a break whenever you need with our flexible vacation day policy.&nbsp; 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.&nbsp; 💚 Family planning resources and specialized support programs.&nbsp; 🔮 Equity: get ahead on the ground floor and grow with Boulevard.&nbsp; 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. &nbsp; 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Product Design Manager, Platform

Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;how we (and YOU) can make that happen.&nbsp; We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.Come Do the Best Work of Your Life at Boulevard Boulevard is the Client Experience Platform purpose-built for appointment-based, self-care businesses. As we move upmarket, support complex franchise brands, and expand internationally, our platform must scale with flexibility, reliability, and intelligence at its core. The Commerce team builds the tools that drive revenue for our customers, including payments, checkout, memberships, packages, gift cards, and reporting. As a Senior Product Designer, Commerce, you will contribute to high-impact product areas that directly affect how businesses earn, manage, and grow revenue. You will partner closely with Product and Engineering to ship experiences that are clear, reliable, and built to scale. This is a high-impact role for a designer who thinks in systems, cares deeply about craft, and wants to drive measurable business outcomes. What You’ll Do Translate complex financial and operational requirements into simple, intuitive user experiences. Ensure clarity, accuracy, and trust in every flow. Use AI tools such as Claude or ChatGPT in your design workflow to explore edge cases, pressure-test logic, and prototype flows. Validate assumptions through lightweight research. Talk directly with customers, run usability tests, and iterate based on evidence. Share work openly in critique and reviews. Contribute to a culture that values quality, clarity, and outcomes over artifacts. Maintain a high bar for clarity, usability, visual craft, and consistency.&nbsp; Contribute to the evolution of Boulevard’s design system by extending components and defining patterns that support commerce complexity. What You’ll Need to Thrive Experience designing complex, systems-heavy products, ideally in B2B, fintech, or commerce environments. A track record of owning projects from problem definition through launch and measurable impact. Comfort using AI tools such as Claude or ChatGPT to accelerate discovery, prototyping, and iteration. A portfolio that shows strong product thinking, interaction design, and craft&nbsp; Clear communication skills and comfort collaborating directly with engineers, product and other cross-functional stakeholders. Comfort operating in ambiguity and making progress without complete information. Clear communication and comfort collaborating directly with engineers and PMs Why This Role Matters Commerce is central to how Boulevard delivers value to customers. The experiences you design will directly impact revenue, retention, and trust. Your work will shape how thousands of businesses get paid and grow. How We’ll Take Care of You At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is $133,000 - $166,000 per year. For all other U.S. locations, the anticipated base salary range is $115,000 - $147,805 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling.In addition to the wonderful people you’ll get to work with&nbsp;and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp; ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.&nbsp; 🏝 Take a break whenever you need with our flexible vacation day policy.&nbsp; 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.&nbsp; 💚 Family planning resources and specialized support programs.&nbsp; 🔮 Equity: get ahead on the ground floor and grow with Boulevard.&nbsp; 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. &nbsp; 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Senior Product Designer, Commerce

Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;how we (and YOU) can make that happen.&nbsp; We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.Come do the best work of your life at Boulevard. We are seeking a highly experienced Senior Salesforce Engineer to own and evolve our Salesforce platform, with a focus on complex quote-to-cash workflows powered by Salesforce Revenue Cloud (CPQ &amp; Billing). This role sits within our centralized Business Systems team and is critical to scaling our revenue infrastructure. You will play a key role in modernizing our billing architecture, supporting complex pricing models, and enabling self-serve sales and expansion workflows. Approximately 40% of company revenue flows through our billing engine—this role directly impacts revenue accuracy, scalability, and growth. What you’ll do here: Technical Leadership:&nbsp; Own the end-to-end technical health of the Salesforce platform, including architecture, performance, and scalability. Partner with Salesforce Admins, external consultants, and cross-functional stakeholders (Sales, Finance, Engineering) to design and deliver robust solutions. Establish and enforce development best practices, code quality standards, and deployment processes. Contribute to architectural decisions, particularly as we evolve our quote-to-cash systems. Revenue Cloud (CPQ &amp; Billing) Lead the design and implementation of complex quote-to-cash workflows using Salesforce Revenue Cloud. Support sophisticated pricing models, including usage-based pricing, hierarchical account structures (e.g., franchises), and subscription lifecycle management. Build and maintain flows for quoting, amendments, renewals, invoicing, and revenue operations. Troubleshoot and resolve issues across CPQ configurations, pricing logic, and billing processes. Apex &amp; Application Development:&nbsp; Design and develop scalable solutions using Apex and Lightning Web Components (LWC). Build and maintain automation across flows, triggers, and platform events. Refactor legacy implementations to improve performance, maintainability, and alignment with modern Salesforce patterns. Ensure adherence to Salesforce governor limits and platform constraints. Integration &amp; Data Management:&nbsp; Design and maintain integrations between Salesforce and key systems including NetSuite, Marketo, Gainsight, Snowflake, Hightouch, and internal AWS services. Implement reliable integration patterns (REST, event-driven architectures), with strong attention to data consistency and failure handling. Support data pipelines and synchronization across revenue and customer systems. Migration &amp; System Evolution Play a key role in the migration to Salesforce Revenue Cloud, helping replace and modernize legacy billing systems. Identify and reduce technical debt during the transition, improving system clarity and maintainability. Partner with internal teams and external consultants to define scalable long-term architecture. Continuous Improvement Identify opportunities to improve developer velocity, system reliability, and operational efficiency. Stay current with Salesforce platform advancements, particularly within Revenue Cloud. Drive adoption of modern tooling, including Salesforce DX and CI/CD practices. Documentation &amp; Governance:&nbsp; Maintain clear technical documentation for systems, integrations, and architectural decisions. Ensure compliance with internal policies and data governance standards. Support auditability and reliability of revenue-critical systems. What you’ll need to thrive: Experience:&nbsp; 7+ years of Salesforce development experience, with deep hands-on expertise in Apex and platform architecture. Significant experience with Salesforce CPQ and Billing (Revenue Cloud), including complex pricing and subscription models. Experience working on quote-to-cash systems that directly impact revenue operations. Proven ability to work in environments undergoing architectural transition or system migration. Technical Skills:&nbsp; Strong proficiency in Apex, SOQL, and Lightning Web Components (LWC). Deep understanding of Salesforce architecture, data modeling, and governor limits. Experience designing and supporting complex CPQ/Billing implementations (e.g., usage-based pricing, renewals, amendments). Experience building integrations using REST/SOAP APIs and working with middleware platforms (e.g., MuleSoft or similar). Familiarity with modern Salesforce development practices, including Salesforce DX, Git-based workflows, and CI/CD pipelines. Experience working across integrated systems such as ERP (e.g., NetSuite), marketing automation, and data platforms. Soft Skills:&nbsp; Strong problem-solving skills with the ability to operate in complex, ambiguous environments. Effective communicator across technical and non-technical stakeholders, particularly in revenue-facing domains. Ability to work independently as a senior IC while collaborating closely with peers and cross-functional teams. Education/Certifications:&nbsp; Bachelor's degree in Computer Science, Information Systems, or related field. Master’s degree is a plus.&nbsp; Salesforce Certified Platform Developer I &amp; II. Salesforce Certified CPQ Specialist. Salesforce Certified Billing Specialist. Salesforce Certified Technical Architect (CTA) is a plus. At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is $182,000 - 220,000 per year. For all other U.S. locations, the anticipated base salary range is $150,000 - $182,200 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling.In addition to the wonderful people you’ll get to work with&nbsp;and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp; ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.&nbsp; 🏝 Take a break whenever you need with our flexible vacation day policy.&nbsp; 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.&nbsp; 💚 Family planning resources and specialized support programs.&nbsp; 🔮 Equity: get ahead on the ground floor and grow with Boulevard.&nbsp; 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. &nbsp; 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Senior Salesforce Developer

Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;how we (and YOU) can make that happen.&nbsp; We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.Come Do The Best Work of Your Life at Boulevard Boulevard is the client experience platform purpose-built for salons, spas, medspas, and wellness businesses. More than 5,000 businesses use Boulevard to manage scheduling, payments, marketing, and client relationships — processing over $5 billion in payments annually. We've raised $188M in funding and are scaling fast, with growing ambitions in multi-location and enterprise franchise operators. Every product Boulevard ships depends on the underlying platform: identity, permissions, audit logging, eventing, API federation, and, increasingly, the AI infrastructure powering the next generation of intelligent experiences. As we grow from 5,000 to 50,000+ businesses, these foundational systems become more critical, not less. That's what this role is about. &nbsp; What You'll Do As Staff PM for Shared Services, you'll own the platform foundation every Boulevard product team builds on. This is high-leverage, deeply technical work — your decisions directly shape what Boulevard can build, how fast, and how safely. Drive Enterprise Readiness: Boulevard's upmarket ambitions depend on granular permissions, comprehensive audit trails, and identity infrastructure that enterprise customers trust. You'll own the decisions that get us there — working closely with sales and solutions engineering to understand what's blocking deals and building the capabilities that remove those blockers for good. Be the Connective Tissue: Every product team at Boulevard builds on what Shared Services owns. You'll develop a deep understanding of their needs and shape the platform to let them move faster — without requiring them to reinvent auth, eventing, compliance, or AI infrastructure on their own. Developer experience is a core product responsibility here. Define and Measure Success: You'll establish the metrics that matter for a platform team — reliability, developer velocity, internal platform adoption, and enterprise capability delivery — and use that signal to sharpen the roadmap over time. Own the Roadmap: Your roadmap will reflect both near-term business impact and long-term architectural integrity. You'll make build-versus-buy decisions across the stack with a clear view of what gives Boulevard the most leverage. And you'll take customer-facing capabilities like audit logging and permissions all the way through launch — including pricing, packaging, and go-to-market. What You'll Bring Platform PM experience: 8–10 years in product management, significant time at Staff or Principal level owning shared services (auth, permissions, audit logging, eventing, or similar) that other teams build on Technical fluency: You can discuss authentication protocols, event-driven architectures, GraphQL, and access control models without engineers translating — and you hold your own in architecture reviews Enterprise execution: You've translated enterprise requirements into platform decisions that move deals, and you know how to build security, access control, and compliance capabilities that become a genuine competitive advantage AI platform depth: You've built or contributed to foundational AI infrastructure in a SaaS environment — agent authentication, rate limiting, audit logging for AI workflows, or similar primitives Metrics mindset: You define what success looks like for infrastructure — tracking developer velocity, platform adoption, reliability, and enterprise capability delivery — and use those signals to sharpen the roadmap Cross-functional leadership: You influence work across many teams, maintain shared vision and roadmap coherence, and create alignment that compounds rather than requiring constant re-negotiation Preferred Experience with enterprise security and compliance frameworks (SOC 2, HIPAA, PCI) and how they translate into platform requirements Fluency with AI tools as part of your own practice — using them to accelerate discovery, sharpen tradeoff analysis, or communicate complex technical decisions Experience in vertical SaaS, services-industry platforms, or multi-tenant B2B environments Why This Role Matters Boulevard is at an inflection point — going upmarket, investing in AI, and scaling toward a much larger ambition. Every growth vector depends on the platform you'll own: Enterprise customers won't buy without granular permissions and audit trails — that's you Product teams can't move fast without reliable eventing, feature flags, and federation — that's you No one builds on a platform they can't trust with their customers' data — that's you This is foundational work that compounds. What you build will shape what Boulevard can become. How We Will Take Care of You:&nbsp; At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is $157,000 - $196,500 per year. For all other U.S. locations, the anticipated base salary range is $141,000 - $181,795 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling.In addition to the wonderful people you’ll get to work with&nbsp;and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp; ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.&nbsp; 🏝 Take a break whenever you need with our flexible vacation day policy.&nbsp; 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.&nbsp; 💚 Family planning resources and specialized support programs.&nbsp; 🔮 Equity: get ahead on the ground floor and grow with Boulevard.&nbsp; 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. &nbsp; 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Staff Product Manager, Shared Services

Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;how we (and YOU) can make that happen.&nbsp; We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.Come Do The Best Work Of Your Life At Boulevard. We are seeking a dynamic and experienced Revenue Enablement Manager to join our team. The Revenue Enablement Manager will play a crucial role in equipping our Customer Support teams with the knowledge, tools, and resources they need to deliver exceptional customer outcomes. This role will collaborate closely with customer support leadership, lifecycle marketing, and our education and product marketing team to develop and implement effective sales enablement strategies and initiatives.&nbsp; What You’ll Do Here: Design &amp; Execute a Support Enablement Strategy Develop and implement a comprehensive enablement strategy tailored to Boulevard’s Customer Support organization. Build onboarding, certification, and continuous learning programs that reduce time-to-productivity and improve resolution quality using Articulate and Workramp enablement tools. Align enablement initiatives with CSAT, retention, resolution time, and operational efficiency goals. Champion AI &amp; Automation for Support Partner with Product and Engineering to integrate AI into customer communication workflows. Train Support reps on effective AI usage and prompt best practices. Continuously evaluate AI effectiveness using performance data and customer outcomes. Elevate Product Knowledge &amp; Technical Mastery Build structured product education programs that deepen rep expertise. Create ongoing release education processes to ensure Support stays ahead of product changes. Develop certification programs to validate knowledge and skill development. As well as continued education and learning Partner with Product to translate complex functionality into clear, actionable guidance for frontline teams. Build &amp; Maintain High-Impact Content Ensure messaging consistency across channels (chat, email, phone). Establish governance and quality standards for support content. Create and maintain: Support playbooks Communication frameworks Troubleshooting guides Knowledge base enhancements Macro libraries and templates Ticketing Workflows Drive Performance Through Insights Use support performance data (SLA adherence, median response time, first response time, solve rates, CSAT, resolution time, reopen rate, QA scores, ticket volume trends) to identify skill gaps and improvement opportunities. Use reporting frameworks and OKRS that connect enablement initiatives to measurable outcomes. Partner with Support Leadership to continuously refine workflows and learning priorities. Training &amp; Facilitation Deliver engaging workshops, skill-based training sessions, and AI adoption programs. Coach ICs and managers on reinforcing best practices, provide data and insight to leadership to help coach and direct ICS. Create blended learning experiences (live, asynchronous, simulations, certifications). Operational Excellence Optimize and manage Support enablement tools and tech stack (e.g., CRM, ticketing systems, knowledge management tools, LMS, QA platforms) - (Examples of tools Jira, Intercom, Zendesk) Ensure strong adoption and ongoing optimization of systems. Improve documentation processes and internal knowledge accessibility. Cross-Functional Leadership Act as a strategic partner to Customer Support leadership. Collaborate closely with Product, RevOps, and Customer Success to ensure Support is aligned with broader GTM strategy. Serve as the voice of frontline Support needs in cross-functional initiatives. What You’ll Need To Thrive: 3+ years in Revenue Enablement, Support Enablement, Support Operations, or similar roles in a B2B SaaS environment. Direct experience working with or within a Customer Support organization. Demonstrated success improving KPIs such as CSAT, resolution time, FCR, QA scores, or support productivity. Strong understanding of AI tools and automation in customer-facing workflows. Experience implementing or optimizing knowledge management systems. Analytical mindset with the ability to translate data into actionable enablement programs. Exceptional written and verbal communication skills. Strong facilitation and training experience. Proven ability to influence cross-functional stakeholders. Highly organized with strong project management capabilities. Growth-oriented, experimental mindset with comfort operating in fast-paced environments. How we’ll take care of you:&nbsp;&nbsp; At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is $81,000 - $101,000 per year. For all other U.S. locations, the anticipated base salary range is $76,500 - $98,400 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling.In addition to the wonderful people you’ll get to work with&nbsp;and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp; ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.&nbsp; 🏝 Take a break whenever you need with our flexible vacation day policy.&nbsp; 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.&nbsp; 💚 Family planning resources and specialized support programs.&nbsp; 🔮 Equity: get ahead on the ground floor and grow with Boulevard.&nbsp; 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. &nbsp; 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Revenue Enablement Manager

Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;how we (and YOU) can make that happen.&nbsp; We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.Come do the best work of your life at Boulevard. As a Senior People Business Partner (PBP) at Boulevard, you will serve as a trusted advisor to senior leaders and managers across your client groups, guiding them through all facets of people strategy and execution. You’ll balance strategic partnership with hands-on delivery, shaping organizational effectiveness, talent management, and employee experience in alignment with business goals. This is an individual contributor role- you will not directly manage a team, but will be expected to operate with high autonomy, sound judgment, and the ability to influence at all levels of the organization. What you’ll do here: Strategic Partnership Act as a thought partner to senior business leaders in the Go To Market (GTM) teams, providing proactive insights and coaching on leadership effectiveness, team dynamics, and organizational design. Translate business strategy into people strategy, aligning workforce planning, talent needs, and organizational priorities. Build deep relationships across assigned client groups to anticipate needs and proactively propose solutions. Employee Experience &amp; Development Support managers with performance management, coaching, and feedback practices that reinforce Boulevard’s culture and values. Guide leaders through talent reviews, compensation/promotion cycles, succession planning, and career development initiatives. Partner with the L&amp;D team to identify capability gaps and enablement needs within your business units. Organizational Effectiveness Lead change management efforts within client groups, ensuring smooth adoption of new programs, structures, or processes. Partner with leaders on engagement and retention strategies; analyze data from surveys, attrition, and feedback loops to provide actionable insights. Lead strategic workforce planning initiatives to support your client group in designing the right team structures to succeed Drive initiatives to enhance diversity, equity, inclusion, and belonging (DEIB) within assigned business units. Operational Excellence Serve as the first point of contact for complex employee relations issues- balancing empathy, risk mitigation, and business needs. Provide guidance on policy, compliance, and employment law in partnership with Legal as needed. Collaborate with People Operations and Total Rewards to ensure seamless delivery of core HR programs (compensation cycles, benefits, promotions, etc.). Data &amp; Insights Use people analytics to guide decision-making (e.g., headcount planning, attrition trends, performance outcomes). Create dashboards and reports for leaders to inform workforce planning and talent strategies. What you'll need to thrive: 6+ years of progressive HR/People Business Partner experience, ideally in high-growth SaaS or tech environments.&nbsp; At least 5 years of experience supporting GTM teams (Sales, CX, Revenue Operations, and Marketing) Proven ability to influence and coach senior leaders while balancing business priorities with employee advocacy. Experience navigating complex employee relations with judgment and discretion. Strong knowledge of organizational design, performance management, and leadership development. Comfort with data and analytics; ability to translate insights into actionable recommendations. A bias for action; ability to proactively identify organizational needs and effectively partner to achieve the right solutions Excellent communication and relationship-building skills, with the ability to operate with agility in a fast-paced environment. A collaborative, low-ego approach- committed to Boulevard’s values and culture. How we'll take care of you: At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is $108,000 - $135,000 per year. For all other U.S. locations, the anticipated base salary range is $94,500 - $130,000 per year. In addition to this base compensation, this role is eligible to participate in a 10% variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling.In addition to the wonderful people you’ll get to work with&nbsp;and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp; ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.&nbsp; 🏝 Take a break whenever you need with our flexible vacation day policy.&nbsp; 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.&nbsp; 💚 Family planning resources and specialized support programs.&nbsp; 🔮 Equity: get ahead on the ground floor and grow with Boulevard.&nbsp; 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. &nbsp; 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Senior People Business Partner - Go To Market

Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;how we (and YOU) can make that happen.&nbsp; We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.Come do the best work of your life at Boulevard. We are looking for a Senior People Systems &amp; Operations Specialist&nbsp;to join our People &amp; Culture team, reporting to the Director of Total Rewards. This role will serve as a key steward of our People systems and data ecosystem, ensuring the integrity, accuracy, and accessibility of workforce data while enabling better insights and decision-making across the business. This will include owning and optimizing data flows, integrations, and system connectivity across our People technology stack. You will partner closely with People &amp; Culture, Finance, IT/Enterprise Systems, and business leaders to maintain and optimize our HR systems, deliver meaningful reporting and analytics, and support the operational backbone of our People programs.&nbsp;You will embed closely with People Business Partners, Talent Acquisition, Learning &amp; Development, and Total Rewards to improve workflows, automate processes, and enable the team to operate more efficiently at scale. This is a great opportunity for someone who enjoys the intersection of People operations, data, and systems and who is motivated by building scalable infrastructure that supports a growing organization. What you’ll do here: People Systems Ownership Serve as a primary administrator and subject matter expert for Boulevard’s People systems (HRIS and related tools), ensuring the platform architecture, workflows, and integrations effectively support People programs. Maintain and optimize new and existing system configurations, workflows, and integrations Identify opportunities to replace fragmented or manual processes with efficient, scalable solutions across our People technology stack. Partner with Enterprise Systems/IT and vendors to support system enhancements, upgrades, releases, and troubleshooting. Support implementation and integrations of People technology solutions&nbsp; Data Integrity &amp; Governance Maintain the accuracy, completeness, and governance of employee data across systems. Perform regular audits, clean-ups, and mass data updates to ensure high data quality and compliance. Establish and document best practices for People data management and reporting. Reporting &amp; People Analytics Develop and maintain People dashboards and reporting across areas such as headcount, hiring, compensation, retention, and engagement. Translate workforce data into actionable insights that help leaders make informed decisions about hiring, compensation, retention, and organizational planning. Partner with People Business Partners and leadership to interpret workforce data and identify trends. Operational Support Partner across the People &amp; Culture team (PBPs, Talent Acquisition, L&amp;D, and Total Rewards) to identify opportunities for automation, process improvement, and system optimization that increase operational efficiency and scalability.&nbsp; Architect, implement, and manage a centralized ticketing system for employee lifecycle changes, ensuring accurate, timely updates and data integrity in BambooHR. Champion the use of AI across the People organization, serving as a catalyst for identifying and implementing practical AI-enabled tools and automation within our People programs and processes Support People programs and cycles including performance management, compensation planning, engagement surveys, and workforce planning. Support data preparation for compensation reviews, organizational planning, executive reporting, and more. Cross-Functional Partnership Act as a key liaison between People &amp; Culture, Finance, and IT on system improvements and data requirements. Translate business needs into system requirements and technical solutions. Provide guidance and training to internal users on People systems and reporting tools. What you'll need to thrive: 3–5+ years of experience in People Operations, HRIS, People Analytics, or HR systems administration Experience working with HRIS / HCM platforms (e.g., BambooHR, Workday, Rippling, or similar).&nbsp; Experience with working on EOR integrations such as Remote.com and Deel.&nbsp; Strong analytical skills and experience working with People data and building dashboard and reports Ability to maintain data accuracy and governance across multiple systems Experience supporting system implementations, integrations, or process improvements Strong stakeholder management and ability to translate technical information to non-technical audiences High attention to detail and strong operational discipline Nice to Have: Experience supporting compensation or total rewards programs Experience with people analytics or business intelligence tools Experience working in a high-growth technology environment How we'll take care of you: At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is $113,500 - $142,000 per year. For all other U.S. locations, the anticipated base salary range is $98,000 - $135,000 per year. In addition to this base compensation, this role is eligible to participate in a 10% variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling.In addition to the wonderful people you’ll get to work with&nbsp;and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp; ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.&nbsp; 🏝 Take a break whenever you need with our flexible vacation day policy.&nbsp; 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.&nbsp; 💚 Family planning resources and specialized support programs.&nbsp; 🔮 Equity: get ahead on the ground floor and grow with Boulevard.&nbsp; 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. &nbsp; 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Senior People Systems & Operations Specialist

Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;how we (and YOU) can make that happen.&nbsp; We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.Come do the best work of your life at Boulevard. We're hiring a Director of Engineering - Cloud &amp; Reliability to lead our infrastructure transformation and establish industry leading reliability practices. This role will be instrumental in evolving Boulevard's infrastructure into a scalable, reliable, secure, and highly available platform that supports our rapid growth and customer needs across a spectrum of market segments (Small Business, Franchises, Enterprises). Reporting to the SVP of Engineering, you'll lead a team of infrastructure and reliability engineers while driving the technical strategy for our cloud infrastructure, DevOps practices, and platform capabilities. Your work will directly enable the Engineering &amp; Data teams to deliver APIs, services, customer-facing products and data capabilities at scale by providing robust, self-service infrastructure foundations. You'll architect and implement modern infrastructure practices including containerization, infrastructure-as-code, advanced CI/CD pipelines, and comprehensive observability systems. This role is perfect for a technical leader who wants to build the infrastructure platform that becomes the backbone of Boulevard's next phase of growth. Domains of Ownership Cloud Infrastructure &amp; Platform - Design, implement, and maintain scalable AWS infrastructure including multi-region deployments, and infrastructure-as-code DevOps &amp; CI/CD - Transform deployment pipelines, implement container orchestration, and enable rapid, reliable software delivery Observability &amp; Reliability - Implement comprehensive monitoring, alerting, and incident response using DataDog and related tools Disaster Recovery &amp; Business Continuity - Establish DR infrastructure, failover systems, and business continuity planning across all Boulevard services Infrastructure Automation - Build self-service infrastructure capabilities and advanced automation using Terraform and GitOps practices Security &amp; Compliance - Establish comprehensive security practices, manage compliance frameworks (PCI, HIPAA, SOC 2), and implement security-by-design principles Key Projects &amp; Initiatives EKS Migration &amp; Containerization: Lead the migration from current infrastructure to Amazon EKS, implementing container orchestration and services-ready architecture Multi-Region DR Implementation: Design and implement hot-hot disaster recovery with automated failover, load balancing, and regular testing procedures CI/CD Pipeline Transformation: Modernize deployment pipelines to support faster, more reliable deployments Advanced Observability: Enhance comprehensive monitoring, alerting, and incident response using DataDog, enabling proactive issue detection and resolution Security Framework: Establish enterprise-grade security practices, compliance frameworks, and automation to support Data team's governance requirements Infrastructure-as-Code Evolution: Scale Terraform usage, implement GitOps practices, and create self-service infrastructure capabilities Database Scaling: Address current RDS limitations and implement scalable database architecture What you'll do here: Technical Leadership: Define and execute the long-term infrastructure and security strategy, ensuring scalability, reliability, and security as Boulevard grows Team Building: Lead, mentor, and grow a team of infrastructure and reliability engineers, establishing best practices and fostering a culture of operational excellence Cross-functional Collaboration: Partner closely with Product, Services and Data Engineering teams to provide the infrastructure foundation for their initiatives Architecture &amp; Design: Drive architectural decisions for cloud infrastructure, security systems, and operational practices Operational Excellence: Establish monitoring, alerting, and incident response practices that ensure high availability and performance Compliance Management: Ensure compliance with industry standards (PCI, HIPAA, SOC 2) and implement security controls What you'll need to thrive: 10+ years of experience in cloud infrastructure and platform engineering, with 5+ years leading infrastructure teams of 5-15 engineers Deep experience with AWS services including EKS, RDS, VPC, IAM, and infrastructure automation using Terraform Proven experience migrating applications to Kubernetes/EKS and implementing container-based architectures Strong background in security practices, compliance frameworks (PCI, HIPAA, SOC 2), and security automation Experience transforming CI/CD pipelines, implementing GitOps practices, and enabling rapid software delivery Expertise with monitoring and observability tools (DataDog, Prometheus, Grafana) and implementing comprehensive alerting strategies Proven ability to work with Product Engineering, Data Engineering, and Platform Services teams to enable their technical initiatives How we'll take care of you: At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For U.S. based candidates, the anticipated base salary range is $209,500 - $270,000 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling.In addition to the wonderful people you’ll get to work with&nbsp;and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp; ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.&nbsp; 🏝 Take a break whenever you need with our flexible vacation day policy.&nbsp; 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.&nbsp; 💚 Family planning resources and specialized support programs.&nbsp; 🔮 Equity: get ahead on the ground floor and grow with Boulevard.&nbsp; 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. &nbsp; 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Director of Engineering, Cloud & Reliability

Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;how we (and YOU) can make that happen.&nbsp; We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.Come do the best work of your life at Boulevard. This role requires candidates to be based in San Francisco, CA.&nbsp; Our sales team continues to grow, and we’re looking for driven, relationship-oriented professionals who are passionate about helping businesses in the self-care industry thrive. As a Field Account Executive, you’ll own a high-potential territory in San Francisco, working directly with local salons, spas, and medspas to turn prospects into long-lasting partners. You’ll be the face of Boulevard in your territory, building community relationships and delivering value from first touch to close. What you’ll do here: You will lead full-cycle, consultative sales efforts within your assigned territory, including: Territory Ownership and Prospecting Develop and refine a target account list grounded in market potential and our ICP Spend 80% of your time in the field meeting business owners and uncovering opportunities, including consistent block-by-block prospecting Execute multi-channel outreach, combining in-person drop-ins, cold calls, personalized emails, field events, and social outreach to build a strong top-of-funnel pipeline Cultivate a referral network by engaging with local customers, partners, and community organizations Discovery, Demos, and Deal Management Conduct thoughtful discovery to understand business needs and challenges Deliver polished, tailored in person product demos&nbsp; Navigate pricing discussions with clarity and confidence Apply consistent qualification frameworks and methodology to keep deals moving Close new business with a trusted-advisor mindset Pipeline, Tools, and Collaboration Maintain detailed activity tracking and pipeline hygiene using Salesforce and sales enablement tools Hit and exceed monthly activity, pipeline, and revenue targets Partner closely with SDRs, marketing, product, and onboarding teams to ensure a smooth handoff and stellar customer experience Share market insights and competitive intelligence with sales leadership to inform our GTM strategy Community Presence Represent Boulevard at local events, industry meetups, trade shows, and networking opportunities Build a recognizable presence in the San Francisco beauty, wellness, and aesthetics community What you’ll need to thrive: At least one year of full-cycle B2B software sales experience, ideally in SaaS Background selling to beauty, aesthetics, or self-care businesses is helpful, with Medspa experience a strong plus Experience building and managing a target account list and outbound pipeline Confidence engaging with prospects in person, over the phone, and online Strong organizational skills and comfort working toward activity and conversion metrics Skilled negotiation abilities and solid business acumen A natural sense of urgency, positivity, and professionalism High energy and enthusiasm for working in a fast-paced, high-growth environment&nbsp; How we’ll take care of you:&nbsp; *This role is requires candidates to be based in San Fransisco, CA.* Your starting cash compensation is $90,000 + $60,000 OTC.&nbsp;This cash compensation is subject to change, and there is always room for growth and advancement.In addition to the wonderful people you’ll get to work with&nbsp;and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp; ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.&nbsp; 🏝 Take a break whenever you need with our flexible vacation day policy.&nbsp; 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.&nbsp; 💚 Family planning resources and specialized support programs.&nbsp; 🔮 Equity: get ahead on the ground floor and grow with Boulevard.&nbsp; 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. &nbsp; 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Field Account Executive (San Francisco)

Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;how we (and YOU) can make that happen.&nbsp; We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.Come do the best work of your life at Boulevard. This role requires candidates to be based in Boston, MA.&nbsp; Our sales team continues to grow, and we’re looking for driven, relationship-oriented professionals who are passionate about helping businesses in the self-care industry thrive. As a Field Account Executive, you’ll own a high-potential territory in Boston, MA, working directly with local salons, spas, and medspas to turn prospects into long-lasting partners. You’ll be the face of Boulevard in your territory, building community relationships and delivering value from first touch to close. What you’ll do here: You will lead full-cycle, consultative sales efforts within your assigned territory, including: Territory Ownership and Prospecting Develop and refine a target account list grounded in market potential and our ICP Spend 80% of your time in the field meeting business owners and uncovering opportunities, including consistent block-by-block prospecting Execute multi-channel outreach, combining in-person drop-ins, cold calls, personalized emails, field events, and social outreach to build a strong top-of-funnel pipeline Cultivate a referral network by engaging with local customers, partners, and community organizations Discovery, Demos, and Deal Management Conduct thoughtful discovery to understand business needs and challenges Deliver polished, tailored in person product demos&nbsp; Navigate pricing discussions with clarity and confidence Apply consistent qualification frameworks and methodology to keep deals moving Close new business with a trusted-advisor mindset Pipeline, Tools, and Collaboration Maintain detailed activity tracking and pipeline hygiene using Salesforce and sales enablement tools Hit and exceed monthly activity, pipeline, and revenue targets Partner closely with SDRs, marketing, product, and onboarding teams to ensure a smooth handoff and stellar customer experience Share market insights and competitive intelligence with sales leadership to inform our GTM strategy Community Presence Represent Boulevard at local events, industry meetups, trade shows, and networking opportunities Build a recognizable presence in the Boston beauty, wellness, and aesthetics community What you’ll need to thrive: At least one year of full-cycle B2B software sales experience, ideally in SaaS Background selling to beauty, aesthetics, or self-care businesses is helpful, with Medspa experience a strong plus Experience building and managing a target account list and outbound pipeline Confidence engaging with prospects in person, over the phone, and online Strong organizational skills and comfort working toward activity and conversion metrics Skilled negotiation abilities and solid business acumen A natural sense of urgency, positivity, and professionalism High energy and enthusiasm for working in a fast-paced, high-growth environment&nbsp; How we’ll take care of you:&nbsp; *This role is requires candidates to be based in Boston, MA.* Your starting cash compensation is $90,000 + $60,000 OTC.&nbsp;This cash compensation is subject to change, and there is always room for growth and advancement.In addition to the wonderful people you’ll get to work with&nbsp;and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp; ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.&nbsp; 🏝 Take a break whenever you need with our flexible vacation day policy.&nbsp; 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.&nbsp; 💚 Family planning resources and specialized support programs.&nbsp; 🔮 Equity: get ahead on the ground floor and grow with Boulevard.&nbsp; 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. &nbsp; 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Field Account Executive (Boston)

Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;how we (and YOU) can make that happen.&nbsp; We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.Come do the best work of your life at Boulevard. This role requires candidates to be based in Chicago, IL.&nbsp; Our sales team continues to grow, and we’re looking for driven, relationship-oriented professionals who are passionate about helping businesses in the self-care industry thrive. As a Field Account Executive, you’ll own a high-potential territory in Chicago, working directly with local salons, spas, and medspas to turn prospects into long-lasting partners. You’ll be the face of Boulevard in your territory, building community relationships and delivering value from first touch to close. What you’ll do here: You will lead full-cycle, consultative sales efforts within your assigned territory, including: Territory Ownership and Prospecting Develop and refine a target account list grounded in market potential and our ICP Spend 80% of your time in the field meeting business owners and uncovering opportunities, including consistent block-by-block prospecting Execute multi-channel outreach, combining in-person drop-ins, cold calls, personalized emails, field events, and social outreach to build a strong top-of-funnel pipeline Cultivate a referral network by engaging with local customers, partners, and community organizations Discovery, Demos, and Deal Management Conduct thoughtful discovery to understand business needs and challenges Deliver polished, tailored in person product demos&nbsp; Navigate pricing discussions with clarity and confidence Apply consistent qualification frameworks and methodology to keep deals moving Close new business with a trusted-advisor mindset Pipeline, Tools, and Collaboration Maintain detailed activity tracking and pipeline hygiene using Salesforce and sales enablement tools Hit and exceed monthly activity, pipeline, and revenue targets Partner closely with SDRs, marketing, product, and onboarding teams to ensure a smooth handoff and stellar customer experience Share market insights and competitive intelligence with sales leadership to inform our GTM strategy Community Presence Represent Boulevard at local events, industry meetups, trade shows, and networking opportunities Build a recognizable presence in the Chicago beauty, wellness, and aesthetics community What you’ll need to thrive: At least one year of full-cycle B2B software sales experience, ideally in SaaS Background selling to beauty, aesthetics, or self-care businesses is helpful, with Medspa experience a strong plus Experience building and managing a target account list and outbound pipeline Confidence engaging with prospects in person, over the phone, and online Strong organizational skills and comfort working toward activity and conversion metrics Skilled negotiation abilities and solid business acumen A natural sense of urgency, positivity, and professionalism High energy and enthusiasm for working in a fast-paced, high-growth environment&nbsp; How we’ll take care of you:&nbsp; *This role is requires candidates to be based in Chicago, IL.* Your starting cash compensation is $90,000 + $60,000 OTC.&nbsp;This cash compensation is subject to change, and there is always room for growth and advancement.In addition to the wonderful people you’ll get to work with&nbsp;and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp; ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.&nbsp; 🏝 Take a break whenever you need with our flexible vacation day policy.&nbsp; 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.&nbsp; 💚 Family planning resources and specialized support programs.&nbsp; 🔮 Equity: get ahead on the ground floor and grow with Boulevard.&nbsp; 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. &nbsp; 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Field Account Executive (Chicago)

Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;how we (and YOU) can make that happen.&nbsp; We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.Come Do The Best Work Of Your Life At Boulevard. We are seeking a dynamic and experienced Revenue Enablement Manager to join our team. The Revenue Enablement Manager will play a crucial role in equipping our sales teams (SDR &amp; AEs) with the knowledge, tools, and resources they need to drive revenue growth and deliver exceptional customer outcomes. This role will collaborate closely with sales leadership, marketing, product management, and customer success to develop and implement effective sales enablement strategies and initiatives. As well as onboarding new hires across the revenue organization on our sales tactics and tools.&nbsp; What You’ll Do Here: Design &amp; Execute Enablement Strategy: Develop and implement a comprehensive enablement strategy to support the revenue organization in achieving business and customer success goals. Conduct in-depth needs assessments to align onboarding, ever-boarding, and continuous learning programs with GTM segment priorities. Drive Performance Through Insights: Use learning analytics and sales performance data (e.g., time-to-productivity, win rates, sales velocity, and pipeline acceleration) to measure and improve the effectiveness of enablement programs. Champion AI &amp; Innovation: Lead initiatives to integrate AI and automation into GTM processes, identifying new tools and methodologies that enhance productivity and learning effectiveness. Content &amp; Curriculum Development: Create, curate, and maintain impactful enablement content—sales collateral, playbooks, training materials, and presentations—that articulate Boulevard’s value proposition and support product launches. Training &amp; Facilitation: Deliver engaging workshops, webinars, and training sessions leveraging blended learning techniques. Partner with client-facing managers to coach, reinforce, and sustain core sales skills and methodologies (e.g., MEDDPICC, Challenger). Cross-Functional Leadership: Collaborate closely with senior stakeholders across Product, Marketing, and Sales Leadership to ensure strategic alignment, resolve complex challenges diplomatically, and maintain message consistency across GTM teams. Operational Excellence: Leverage and manage the RevTech stack (Salesforce, Gong, Highspot, WorkRamp, Articulate, Outreach.io, Chilipiper, LeanData) to drive efficiency, insight, and consistent adoption across teams. Project Management: Lead strategic enablement initiatives from concept to completion by developing project plans, conducting DACI risk assessments, and coordinating internal and external partners to deliver on-time, high-impact outcomes. Performance Monitoring: Analyze sales metrics—such as win/loss trends, cycle length, adoption rates, CSAT, and churn—to identify skill gaps and inform continuous improvement strategies. Trusted Advisor: Act as a key partner to revenue leadership, offering insights and recommendations to optimize sales processes, pipeline management, and customer engagement strategies. What You’ll Need To Thrive: Experience: 3-4+ years of progressive experience in Sales, Revenue, or Enablement roles within a B2B SaaS environment. Results-Driven Mindset: Proven success designing and executing enablement programs that drive measurable improvements in pipeline growth, conversion rates, and productivity. Technical Proficiency: Expertise with core GTM and enablement tools (Salesforce, Gong/Chorus, Highspot/Seismic, WorkRamp, Articulate, Outreach.io, Chilipiper, LeanData, LMS platforms). Sales Methodology Expertise: Deep understanding of modern sales frameworks and the full customer journey, with fluency in MEDDPICC, Challenger, and related methodologies. Project Leadership: Strong organizational and project management skills with the ability to juggle multiple initiatives and manage cross-functional collaboration effectively. Data-Driven Enablement: Strong analytical mindset with the ability to translate performance data and telemetry into actionable enablement strategies. Communication &amp; Influence: Exceptional communication, facilitation, and executive presence, with a proven ability to influence stakeholders at all levels. Growth Orientation: Self-starter who thrives in fast-paced environments, passionate about continuous learning, innovation, and the evolving future of enablement and AI. How we’ll take care of you:&nbsp;&nbsp; At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. The anticipated base salary range is $100,000 - $120,000 per year. In addition to this base compensation, this role is eligible to participate in a 10% variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling.In addition to the wonderful people you’ll get to work with&nbsp;and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp; ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.&nbsp; 🏝 Take a break whenever you need with our flexible vacation day policy.&nbsp; 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.&nbsp; 💚 Family planning resources and specialized support programs.&nbsp; 🔮 Equity: get ahead on the ground floor and grow with Boulevard.&nbsp; 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. &nbsp; 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Revenue Enablement Manager (Sales)

Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;how we (and YOU) can make that happen.&nbsp; We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.Come Do The Best Work of Your Life at Boulevard. Boulevard is the client experience platform purpose-built for salons, spas, medspas, and wellness businesses. More than 5,000 businesses use Boulevard to manage scheduling, payments, marketing, and client relationships — processing over $5 billion in payments annually. We’ve raised $188M in funding and are growing fast, particularly as we expand upmarket into multi-location and franchise operators. We’re looking for a Lead/Staff Product Analyst to build Boulevard’s Product Intelligence function and own its core responsibilities. You are deeply experienced in data and analytics, and passionate about translating complex datasets into compelling product stories — the kind that clarify what’s happening, explain why it matters, and make clear what to do next. You know what good looks like, you hold yourself and your work to that standard, and you don’t wait to be asked before surfacing what matters. This role requires someone who is genuinely energized by ambiguity. There is no well-worn path to follow, you’ll be defining the questions, building the infrastructure to answer them, and charting the course forward — often without perfect information. That’s not a warning; for the right person, it’s the whole appeal. You operate with the mindset of a team builder — creating processes, documenting best practices, and working with the structure and rigor that makes this function scalable from day one. Key Responsibilities Build Boulevard’s product data foundation - partnering across the Product Development organization to define what needs to be captured and how, and designing the models that translate raw data into clean, reliable and scalable analysis-ready assets in partnership with data engineering In tight partnership with Product, develop data-driven recommendations that inform strategy and drive action — through engaging narratives, effective data storytelling, and visualizations adapted to the audience, from individual contributors to executive leadership Build scalable, intuitive and self-serve dashboards that empower teams and stakeholders to independently explore data and make informed strategic decisions; fostering a data-driven culture by educating and enabling stakeholders to interpret data and act on it with confidence Own deep-dive and exploratory analyses that up-level understanding of customers and their relationship with the product (e.g. funnel analysis, retention curves, cohort behavior, feature adoption) — surface insights proactively and build analytical narratives that support strategic business cases and influence product direction Be the bridge between product data and the broader organization — ensuring insights actively inform and influence cross-functional decisions and outcomes Create team processes and analytical workflows that enforce data accuracy and scale as the function grows; advocate for the tooling investments the team requires What You’ll Need to Thrive Required 8+ years of proven experience in data or product analytics in a B2B SaaS or high-growth technology environment, with meaningful time spent in early-stage or low data-maturity environments — you’ve built the foundation, not just worked on top of one someone else laid. Act Like an Owner Fluency with data analysis and BI tools: SQL, Python, Snowflake, and Sigma; strong proficiency with data modeling. Know Your Sh*t Direct experience designing and executing product instrumentation strategies — defining event schemas, authoring tracking plans, and ensuring reliable data capture in partnership with product and engineering Expertise in building dashboards and visualizations using platforms such as Sigma, Looker, Tableau, or similar — with a track record of creating self-serve tools that teams actually use Significant experience working directly with product managers and leaders — translating data findings into actionable opportunities and tradeoffs that drive strategy and roadmap investment Demonstrated ability to design and execute deep-dive analyses across the full product lifecycle — including funnel diagnostics, cohort and retention modeling, and behavioral segmentation — translating statistical findings into clear, decision-ready narratives for product and leadership audiences Clear, confident communication with stakeholders at any level — you can build a narrative that lands with a PM or the executive team, and you deliver it with the kind of presence that builds trust. Show Up With Style High level of ownership with a demonstrated ability to manage projects end-to-end, identify opportunities, navigate ambiguity, and build processes that scale — comfortable thriving in fast-paced, dynamic environments with multiple competing priorities. Make an Impact Proven track record of partnering cross-functionally and using product data to influence leadership decisions and outcomes — whether shaping go-to-market strategy, informing customer success priorities, or driving alignment across teams; you earn trust by being direct, generous with knowledge, and consistent in how you show up Preferred Experience evaluating or implementing product analytics tooling such as Amplitude, Mixpanel, or similar platforms Why This Role Matters Boulevard is at an inflection point. We’re scaling upmarket, expanding our product surface, and making bigger bets on where the business goes next. Every one of those bets requires a trusted picture of what’s happening in the product today. Product teams can’t build with conviction without knowing how customers use what we’ve already shipped — that’s you New launches succeed or fail quietly without the instrumentation and frameworks to measure them — that’s you The path to stronger ARR runs through understanding which customers get the most value, and why — that’s you Leadership can’t make the right strategic bets without a reliable, trusted source of truth for product performance — that’s you This is foundational work that compounds. What you build in the first year will shape how Boulevard makes product decisions for the next five. Compensation At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is $140,500 - $165,500 per year. For all other U.S. locations, the anticipated base salary range is $122,500 - $158,400 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling.In addition to the wonderful people you’ll get to work with&nbsp;and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp; ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.&nbsp; 🏝 Take a break whenever you need with our flexible vacation day policy.&nbsp; 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.&nbsp; 💚 Family planning resources and specialized support programs.&nbsp; 🔮 Equity: get ahead on the ground floor and grow with Boulevard.&nbsp; 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. &nbsp; 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Staff Data Analyst

Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;how we (and YOU) can make that happen.&nbsp; We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.Come do the best work of your life at Boulevard. As Creative Director, you will define and lead Boulevard’s creative vision, bringing our brand to life in ways that are bold, differentiated, and deeply resonant with the unique, expressive world of self-care businesses. Boulevard serves some of the most creative, design-forward entrepreneurs in the world, spa owners, salon operators, and medspa professionals who care deeply about aesthetics, experience, and craft. Your role is to ensure our brand not only meets that bar, but sets it. You will own how Boulevard shows up visually and experientially across every touchpoint, building a cohesive, modern, and scalable creative system that fuels awareness, affinity, and demand. As a leader, you’ll guide and grow a multidisciplinary creative team while operating as a player-coach on the highest-impact work. You’ll partner closely with Brand, Content, Product Marketing, Demand Gen, and Product Design to translate strategy into breakthrough creative that drives business outcomes. You’ll raise the bar for craft, storytelling, and creative effectiveness—ensuring everything we put into the world feels intentional, inspiring, and unmistakably Boulevard. What you’ll do here: Set and evolve Boulevard’s creative vision—ensuring a distinctive, cohesive, and elevated brand presence across all channels and touchpoints Translate brand strategy and positioning into compelling, high-impact creative across campaigns, digital, social, web, events, and experiential Lead the development of large-scale brand campaigns and always-on creative systems that drive awareness, engagement, and pipeline Build and scale a high-performing in-house creative team across design, copy, video, and emerging formats Operate as a player-coach—providing hands-on creative direction on key initiatives while mentoring and elevating the team Establish and uphold a high bar for creative quality, consistency, and craft across all outputs Own and evolve Boulevard’s visual identity system, ensuring it is both differentiated and scalable across the business Partner closely with Brand, Content, Product Marketing, and Demand Gen to bring unified storytelling to life across the full customer journey Collaborate with Product Design to ensure a cohesive brand experience across marketing and product surfaces Lead creative reviews, provide clear and actionable feedback, and build strong alignment with cross-functional stakeholders Manage and collaborate with external agencies, freelancers, and production partners to extend team capabilities Integrate and explore AI-powered tools and workflows into the creative process to increase speed, scale output, and enable new forms of experimentation—while maintaining a high bar for craft and brand integrity Continuously explore new formats, channels, and creative approaches to keep Boulevard’s brand fresh, relevant, and ahead of the curve Ensure creative work drives measurable business impact across awareness, engagement, pipeline, and customer experience What you'll need to thrive: 10+ years of experience in creative leadership roles, ideally within B2B SaaS or high-growth technology companies 5+ years leading and developing multidisciplinary creative teams Strong strategic instincts—you can connect brand and creative decisions to business outcomes Exceptional taste and creative judgment, with a deep understanding of visual storytelling, design systems, and brand building Experience building and scaling creative systems, not just one-off campaigns Curiosity and hands-on experience with AI-powered creative tools and workflows, with a point of view on how to apply them to improve speed, scalability, and creative effectiveness Proven ability to lead concept development from insight to execution across multiple formats and channels Strong communication and storytelling skills—you can clearly articulate the “why” behind the work to stakeholders at all levels Strong cross-functional leadership skills and experience partnering with Brand, Content, Product Marketing, and Demand teams Ability to balance bold, conceptual thinking with operational rigor and executional excellence Experience working with and managing external agencies and production partners Experience in video, motion, and emerging creative formats&nbsp; Strong experience with tools such as Figma, Adobe Creative Suite, Asana, Unbounce, and modern creative workflows How we'll take care of you: At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For U.S. based candidates, the anticipated base salary range is $149,500 - $175,000 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors, which include but are not limited to applicable experience, location, and final leveling.In addition to the wonderful people you’ll get to work with&nbsp;and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp; ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.&nbsp; 🏝 Take a break whenever you need with our flexible vacation day policy.&nbsp; 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.&nbsp; 💚 Family planning resources and specialized support programs.&nbsp; 🔮 Equity: get ahead on the ground floor and grow with Boulevard.&nbsp; 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. &nbsp; 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Creative Director

Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;how we (and YOU) can make that happen.&nbsp; We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.Come Do the Best Work of Your Life at Boulevard As the Experiential Programs Manager, you will own and evolve one of Boulevard’s most high-impact growth channels: direct mail. You will transform how we use physical experiences, from creative mailers to dimensional packages, into a strategic lever that drives awareness, engagement, and pipeline across the full customer journey. This role is not about running one-off gifting campaigns. You’ll serve as Boulevard’s in-house expert on direct mail—partnering alongside Marketing and with Sales to bring creative, high-converting experiences to life. You will operate at the intersection of creative, growth, and sales, where campaign owners define the audience and objectives, and you translate those inputs into standout concepts, seamless execution, and measurable results. You will be a centralized partner to the Marketing and Sales teams, enabling direct mail as a scalable, strategic channel across the funnel. Campaign, lifecycle, and sales owners will define the who, when, and why behind each initiative. You will own the what and how — developing creative concepts, managing production, and ensuring flawless execution and performance tracking. You will also proactively identify opportunities to expand how and where direct mail can drive impact, bringing new ideas and innovations to the broader go-to-market team. &nbsp; What You’ll Do Here Define best practices for how direct mail is used across the funnel, from prospecting to deal acceleration and customer engagement Identify high-impact opportunities where physical experiences can drive differentiation and results Continuously test new formats, vendors, and approaches to expand the channel Design high-impact, creative experiences by translating campaign goals into thoughtful, creative direct mail concepts that capture attention and drive action Develop bold and innovative mailers, kits, and dimensional packages that go beyond traditional swag Partner with Brand &amp; Creative to ensure every experience is cohesive, high-quality, and on-brand Manage end-to-end execution, including vendor coordination, production timelines, inventory, and fulfillment (think: concept to delivery) Partner with Demand Generation, Product Marketing, and Sales to support campaigns across the funnel Advise on the most effective formats, price points, and approaches based on audience and objectives Track and analyze performance across key metrics, including meeting conversion, pipeline influence, and ROI &nbsp; What You’ll Need to Thrive 3–6+ years in B2B marketing, growth, field marketing, or experiential marketing roles, with hands-on experience running direct mail or gifting programs&nbsp; Strong creative instincts and ability to translate strategy into compelling concepts Experience partnering cross-functionally with Marketing and Sales teams Strong project management skills with the ability to manage multiple programs simultaneously Analytical mindset with experience measuring and communicating business impact High attention to detail and commitment to quality and brand consistency How We’ll Take Care Of You:&nbsp;&nbsp; At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is $116,500 - $145,500 per year. For all other U.S. locations, the anticipated base salary range is $92,500 - $119,000 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling.In addition to the wonderful people you’ll get to work with&nbsp;and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp; ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.&nbsp; 🏝 Take a break whenever you need with our flexible vacation day policy.&nbsp; 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.&nbsp; 💚 Family planning resources and specialized support programs.&nbsp; 🔮 Equity: get ahead on the ground floor and grow with Boulevard.&nbsp; 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. &nbsp; 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Experiential Programs Manager

Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;how we (and YOU) can make that happen.&nbsp; We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.Come do the best work of your life at Boulevard. We're hiring a Staff Data Engineer to architect and lead the data foundation powering Boulevard’s data products. In this role, you'll own our data platform, visualization, advanced machine learning capabilities, and the systems that enable data-driven products and decision-making across the company. Reporting to the Director of Data Engineering, you’ll play a critical role in architecting, designing, developing, and maintaining the data ecosystems and analytics capabilities that power customer-facing products. You’ll drive complex, high-impact data initiatives that enhance product performance and customer experience through actionable insights and robust analytical frameworks. This senior technical role demands extensive expertise in data architecture, analytics engineering, and practical machine learning applications. Domains of Ownership Data Architecture - Design, build, and maintain foundational data models that serve as the single source of truth for analytics across both internal and external stakeholders. Cross-Functional Collaboration - Partner with Product, Engineering, and Analytics teams to scope and deliver new initiatives, develop analytics features, and create data-driven customer experiences. Scalable Data Products - Develop frameworks, tools, and workflows that enhance efficiency and scalability, ensuring high standards of data quality, consistency, and performance. AI Innovation &amp; Actionable Insights - Translate business requirements into scalable data models, dashboards, and analytical tools. Proactively identify opportunities for anomaly detection, predictive analytics, recommendations, forecasting, and AI-driven innovation.Impact-Focused Solutions - Leverage modern analytics and development tools to deliver measurable business value quickly—while maintaining long-term scalability and maintainability. Key Projects &amp; Initiatives Customer-facing Data Products: Collaborate with Product Management and Engineering to deliver robust customer-facing reporting, dashboards, and analytics features. Snowflake Data Sharing - Design and implement secure, performant Snowflake data sharing solutions that empower customers to access and leverage data safely and efficiently. Data Visualization &amp; Performance Optimization - Oversee data visualization platforms, optimizing data models and query performance to deliver fast, reliable, and intuitive analytics experiences. Machine Learning &amp; AI Innovation - Develop and deploy machine learning solutions for recommendations, forecasting, anomaly detection, and predictive insights that enhance product intelligence. What You'll Do Here Technical Architecture - Lead complex data initiatives by transforming ambiguous business needs into scalable architectures, pipelines, and analytical models that deliver impact. Cross-Functional Collaboration: Partner with Product Management, Product Engineering, and Analytics to understand requirements and deliver analytics platform capabilities for both external and internal stakeholders. Data Modeling &amp; Design: Drive key semantic modeling design decisions that balance current reporting needs with future scalability and adaptability. What You'll Need to Thrive Bachelor’s degree or higher in Computer Science, Information Technology, Data Science, or a related discipline 7+ years of professional experience in Data Engineering&nbsp; Proven track record of delivering data products, data platform capabilities in partnership with Product teams Deep expertise with modern data stack technologies: DBT, Snowflake, SQL, Python, and BI tools like Looker/Omni. Strong understanding of modular and reusable data modeling best practices (e.g., star and snowflake schema design) Comprehensive knowledge of data governance, data quality frameworks, and analytics/security best practices Excellent problem-solving, communication, and cross-functional collaboration skills, with experience working on global teams How We'll Take Care of You At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is $174,500 - $205,000 per year. For all other U.S. locations, the anticipated base salary range is $160,000 - $207,400 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling.In addition to the wonderful people you’ll get to work with&nbsp;and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp; ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.&nbsp; 🏝 Take a break whenever you need with our flexible vacation day policy.&nbsp; 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.&nbsp; 💚 Family planning resources and specialized support programs.&nbsp; 🔮 Equity: get ahead on the ground floor and grow with Boulevard.&nbsp; 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. &nbsp; 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Staff Data Engineer

Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;how we (and YOU) can make that happen.&nbsp; We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.Come do the best work of your life at Boulevard. We’re looking for a Senior Data Engineer to help shape the next generation of our data platform and data products. In this role, you will design, build, and scale the core data systems that power our business and product experiences. You’ll collaborate closely with product, engineering, and cross-functional partners to tackle complex data challenges, develop impactful use cases, and create reliable, high-quality data solutions tailored to our needs. What You'll Do: Extend, optimize, and maintain core data models that support customer facing reports, machine learning, and generative AI workloads.&nbsp; Partner with engineering, product, and analytics teams to deliver seamless integrations and customer-facing data products. Implement data quality, observability, and governance frameworks to ensure reliable, well-managed data at scale. Document data flows, integration contracts, and operational runbooks to support efficient scaling and handoff. What You’ll Need to Thrive: 5+ years of experience in Data Engineering Strong proficiency in SQL and Python Deep expertise in the modern data stack, including dbt, Snowflake, and Looker/Omni. Experience with streaming, Kafka or Flink is a plus. Strong understanding of semantic layer design, dimensional modeling, and data architecture best practices. Broad knowledge of data governance, data quality, observability, and analytics/security best practices. Excellent problem-solving, communication, and collaboration skills, with the ability to work effectively across global and cross-functional teams. How We'll Take Care of You At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is $174,500 - $205,000 per year. For all other U.S. locations, the anticipated base salary range is $160,000 - $207,400 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling. In addition to the wonderful people you'll get to work with and challenging projects that'll push you: ✨ We've got you covered with a 401(k) match plus dental, medical, vision, and life insurance 🏝 Take a break whenever you need with our flexible vacation day policy 🖥 Fully remote so you can choose where you want to work. You'll receive a work from home stipend every month 💚 Family planning resources and specialized support programs 🔮 Equity: get ahead on the ground floor and grow with Boulevard 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.In addition to the wonderful people you’ll get to work with&nbsp;and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp; ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.&nbsp; 🏝 Take a break whenever you need with our flexible vacation day policy.&nbsp; 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.&nbsp; 💚 Family planning resources and specialized support programs.&nbsp; 🔮 Equity: get ahead on the ground floor and grow with Boulevard.&nbsp; 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. &nbsp; 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Senior Data Engineer

Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;how we (and YOU) can make that happen.&nbsp; We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.Come do the best work of your life at Boulevard. As the Director of Content Marketing, you will define and lead Boulevard’s content strategy in a rapidly evolving landscape shaped by AI, LLMs, and new modes of discovery. You will build and scale a modern, multi-format content engine that drives awareness, authority, and demand across channels—ensuring Boulevard shows up where and how today’s buyers actually learn: AI-generated answers, social platforms, peer communities, and trusted industry voices. You’ll own the strategy and system behind how we tell our story—transforming insights, product value, and customer outcomes into content people actively seek out, engage with, and share. As a leader, you’ll build and manage a growing team spanning editorial, social, and emerging formats like video—while operating as a player-coach on the highest-impact work. In this role, you’ll partner closely with Product Marketing, Performance Marketing, Brand, and Customer-facing teams to create a content flywheel that fuels the entire go-to-market motion—from category education to pipeline and expansion. What you’ll do here: Set the vision for Boulevard’s content strategy across formats, channels, and audiences—balancing brand, authority, and demand generation Hire, develop, and lead a growing team of content marketers across editorial, social, and emerging formats&nbsp; Design a multi-format content ecosystem spanning editorial, social, video, customer storytelling, and thought leadership Establish a consistent, high-quality content cadence that extends beyond campaigns and launches, ensuring content is cohesive, high-impact, and working effectively across the full funnel Ensure content drives measurable impact across awareness, engagement, pipeline, and retention Design content for modern discovery, including SEO, AEO, and generative search experiences Adapt content strategy to how buyers increasingly engage with AI tools, zero-click results, and community-driven learning Continuously test and evolve formats, channels, and distribution strategies in response to changing behaviors Partner across the marketing ecosystem by working closely with Product Marketing on messaging and narrative alignment, Demand Gen on pipeline-driving content programs, Brand &amp; Creative on storytelling and content experience Raise the bar for content quality and craft by bringing a clear point of view on what “great” looks like What you'll need to thrive: 8–10+ years in content marketing, editorial, or thought leadership roles, with 5+ years leading and building teams Proven experience building or scaling a modern content engine in a Vertical SaaS or technology company Deep understanding of how content drives business outcomes across brand, demand, and customer lifecycle Strong grasp of modern discovery, including SEO and emerging AI-driven search (AEO/GEO) Exceptional storytelling and editorial instincts—you know how to find and shape narratives that resonate Experience leading multi-format content strategies across written, social, and video content Track record of building scalable content systems, not just one-off campaigns Strong cross-functional leadership skills and experience partnering with Product Marketing, Demand, and Brand teams Analytical mindset with the ability to connect content efforts to measurable business impact Experience with proprietary research, community-led content, or new media formats is a plus Experience and exposure to tools such as AirOps, CMS (Contentful), GA4 (Looker), Asana, Figma, AI tooling How we'll take care of you: At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For U.S. based candidates, the anticipated base salary range is $168,000 - $200,000 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling.In addition to the wonderful people you’ll get to work with&nbsp;and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp; ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.&nbsp; 🏝 Take a break whenever you need with our flexible vacation day policy.&nbsp; 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.&nbsp; 💚 Family planning resources and specialized support programs.&nbsp; 🔮 Equity: get ahead on the ground floor and grow with Boulevard.&nbsp; 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. &nbsp; 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Director, Content Marketing

Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;how we (and YOU) can make that happen.&nbsp; We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.Come do the best work of your life at Boulevard. Boulevard’s Technical Support Engineering (Tier 3) team delivers highly specialized technical resolution, integration expertise, and developer support across our customer ecosystem. As Director, Technical Support Engineering, you will define and scale this function as a critical pillar of Boulevard’s customer experience and platform reliability. Reporting to the VP of Customer Experience, this role owns the vision, strategy, and execution of Tier 3, evolving it into a world-class technical support engineering organization that enables enterprise growth, reduces engineering interruptions, and improves system-wide reliability. You will operate as a cross-functional leader, partnering closely with Engineering, Product, Customer Success, and Support to influence product direction, improve platform supportability, and ensure Boulevard delivers a seamless and technically experience for customers and partners. What you’ll do here: Define and execute the long-term vision for Technical Support Engineering at Boulevard Establish T3 as a strategic bridge between Customer Experience and Engineering Own the operating model for complex technical issue resolution, escalation management, and integration support Drive the evolution of T3 to support enterprise customers, complex integrations, and an expanding partner ecosystem Define success metrics across: Resolution quality and speed Customer experience for complex issues Reduction in engineering escalations Systemic issue prevention Build a scalable org structure, including future expansion into areas such as Dev Support, Solutions Engineering, and integration ownership Organizational Leadership &amp; Team Development&nbsp; Build and scale a high-performing Technical Support Engineering organization, including hiring, org design, coaching and career pathing Define and evolve the technical competency model and leveling framework for T3 Establish clear career pathways aligned with engineering-adjacent roles (e.g., Staff, Principal, Solutions Engineering) Lead workforce planning and capacity strategy to support enterprise growth and increasing technical complexity Foster a culture of deep technical expertise, customer empathy, and ownership Drive continual team improvements in efficiency, quality, response times, and customer satisfaction&nbsp; Utilize internal tools and identify new strategies to refine, monitor, and manage team’s performance Own Tier 3 data analysis; pulling, identifying, and sharing trends, drivers, and recommendations on potential actions Proactively identify Tier 3 resource, enablement, and process gaps; collaborating effectively with stakeholders and/or owning next steps Customer Escalation &amp; Leadership Own the strategy and execution of escalation management for Boulevard’s most complex and high-impact customer issues Serve as executive-level escalation point for strategic and enterprise accounts Define and standardize incident management frameworks, severity models, and response protocols Partner with Customer Success and Account teams to deliver technical leadership in Executive business reviews (QBRs/MBRs) and Strategic account planning Ensure a consistent, high-quality experience for customers navigating complex technical challenges Monitor and own the full lifecycle for T3 tickets, ensuring SLA adherence and successful resolution Cross Functional &amp; Product Influence&nbsp; Partner with Engineering and Product leadership to improve system reliability and observability Translate recurring technical issues into actionable product and platform improvements Influence product roadmap and prioritization based on systemic friction and customer impact Drive post-incident reviews and ensure learnings translate into long-term fixes Establish T3 as a key stakeholder in integration strategy, API/platform evolution, Partner ecosystem development Prepare and present updates, data insights, opportunities, and trends to a variety of audiences–Executive leadership, broader Support/CX department, and cross-functional partners Drive external partnerships with Developers to further enhance Boulevard’s ecosystem Collaborate on critical initiatives with cross-functional partners, including Finance, Engineering, Product, and Customer teams. Partner with Support leadership to influence the direction of BLVD Technical Support&nbsp; What you'll need to thrive: Experience: 8+ years in Technical Support Engineering, Solutions Engineering, or similar technical roles, with 3–5+ years leading teams in a SaaS environment Domain Ownership: Proven experience building and scaling technical support or engineering-adjacent functions Strong experience working cross-functionally with Engineering and Product leadership Enterprise Experience: Experience supporting enterprise customers and complex integrations Strategic Leadership: Demonstrated ability to define and execute long-term vision for a technical function Executive Communication: Comfortable influencing and presenting to senior leadership and enterprise customers. Highly effective at translating complex technical concepts for customers, support teams, and internal stakeholders at all levels. Systems Thinking: Ability to connect technical issues to broader platform and organizational improvements Advanced Technical Expertise: Deep working knowledge of SQL, APIs (REST/cURL/Postman), logs, and debugging methodologies. Strong familiarity with POS systems, payments, or hardware-integrated platforms is highly preferred. Autonomy &amp; Judgment: Comfortable making high-impact decisions independently, prioritizing work based on customer impact, risk, and business needs. Growth Mindset: Passion for continuous improvement, learning, and building scalable support systems in a fast-growing environment. Let’s-do-this energy: Maintains a bias for action with a focus on execution, outcomes, and exceptional project management. High EQ: You’re a seasoned leader, able to coach your team and model how to effectively navigate internal relationships and complex customer interactions by utilizing your versatile communication style, sophisticated interpersonal skills, and displaying a resilient spirit. How we'll take care of you: At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is $182,000 - $214,000 per year. For all other U.S. locations, the anticipated base salary range is $158,000 - $204,600 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling.In addition to the wonderful people you’ll get to work with&nbsp;and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp; ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.&nbsp; 🏝 Take a break whenever you need with our flexible vacation day policy.&nbsp; 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.&nbsp; 💚 Family planning resources and specialized support programs.&nbsp; 🔮 Equity: get ahead on the ground floor and grow with Boulevard.&nbsp; 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. &nbsp; 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Director, Technical Support

Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;how we (and YOU) can make that happen.&nbsp; We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.Come Do the Best Work of Your Life at Boulevard Boulevard is the Client Experience Platform purpose-built for appointment-based, self-care businesses. As we continue to move upmarket, support increasingly complex franchise businesses, and expand internationally, our platform must scale with flexibility, reliability, and intelligence at its core. The Client Experience pod owns the end-to-end journey of Boulevard's clients. From discovery and booking to self-management, communications, and beyond. As a Staff Product Designer, Client Experiences, you'll operate at a highly strategic level, shaping the flows, patterns, and frameworks that define how clients interact with Boulevard-powered businesses while staying deeply empathetic, intuitive, and conversion-focused. This is a high-impact role for a designer who thrives at the intersection of business outcomes and human behavior, thinks holistically about client journeys, and wants to influence not just individual features, but how an entire client-facing ecosystem evolves. What You'll Do Lead client experience design strategy in close partnership with Product and Engineering, defining success metrics and ensuring work ladders up to long-term company goals. Design end-to-end client journeys, patterns, and frameworks that enable scalable, personalized, and experiences across the entire Boulevard's ecosystem. Help evolve the client experience to support: Seamless online booking flows that reduce friction and increase conversion Client self-management around appointments, profiles, preferences, loyalty, and more. Communication touchpoints including confirmations, reminders, follow-ups, marketing, as well as direct communication. Translate deeply human needs into clear and compelling client-facing experiences. Partner closely with engineers to guide implementation, ensuring design intent is preserved in production. Act as a design leader and multiplier raising the quality bar, influencing peers, and contributing to design culture, standards, and best practices. Collaborate with other designers to evolve Boulevard's design system to support client-facing complexity and future growth. Explore and help define how Boulevard can leverage AI to enhance the client experience. From smarter booking flows to personalized recommendations with a strong focus on trust, clarity, and real client value. What You'll Need to Thrive Deep empathy for clients and a strong instinct for what makes experiences feel effortless and trustworthy. Deep understanding of the full, iterative design process, including research, journey mapping, content design, wireframing, prototyping, testing, and high-fidelity execution. Proven ability to design for conversion, retention, and engagement. Balancing business goals with a high-quality client experience. Comfort operating in ambiguity and helping teams find clarity in evolving environments. A strong point of view balanced with openness to feedback and iteration. Ability to focus on outcomes over outputs, shipping thoughtfully while maintaining a high quality bar. Proficiency with modern design and AI tools (e.g., Figma, Claude, Cursor). Why This Role Matters Clients are the heartbeat of every business on Boulevard. The experiences you design will shape how millions of people discover, book, and manage their self-care, and how they return to the businesses they love. The decisions you make will ripple across every salon, spa, and studio on our platform, directly impacting growth, retention, and client satisfaction for years to come. How We'll Take Care of You Your starting total cash compensation for this role is between $128,800 and $184,000, depending on skills, experience, and market factors. This range is subject to change, and there is always room for growth and advancement at Boulevard. How We’ll Take Care of You At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is $158,000 - $197,500 per year. For all other U.S. locations, the anticipated base salary range is $139,500 - $179,800 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling.In addition to the wonderful people you’ll get to work with&nbsp;and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp; ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.&nbsp; 🏝 Take a break whenever you need with our flexible vacation day policy.&nbsp; 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.&nbsp; 💚 Family planning resources and specialized support programs.&nbsp; 🔮 Equity: get ahead on the ground floor and grow with Boulevard.&nbsp; 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. &nbsp; 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Staff Product Designer, Client Experience

Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;how we (and YOU) can make that happen.&nbsp; We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.Come Do the Best Work of Your Life at Boulevard The most sophisticated self-care businesses don’t just use Boulevard, they grow with it. From how they attract and retain clients to how they operate day-to-day, our platform powers the experiences that set them apart. AI is transforming the self-care industry, and the businesses that win will be the ones that get it right — not just first. We have a strong platform, a loyal customer base, and a clear point of view on where AI creates real value. This role is how we execute on it. &nbsp; As a Sr. Product Marketing Manager (GTM), you'll define how we bring some of our most strategic new product capabilities to market. You'll sit at the intersection of product, growth, and customer impact — shaping what we build, how we position it, and how we drive adoption across our customer base. This isn't a supporting role. You'll have a direct line to product direction, commercial strategy, and the narrative that defines Boulevard's leadership in the space. What you’ll do here Own the end-to-end GTM strategy and execution for our portfolio of AI-powered capabilities and marketing tools, ensuring they drive measurable adoption, expansion, and revenue impact Synthesize customer, market, and competitive insights into sharp and actionable recommendations that shape how specific product initiatives are positioned, scoped, and brought to market.&nbsp; Develop clear, differentiated positioning that makes new functionality feel obvious and compelling — connecting what we build to the outcomes that matter most to our customers and their clients. Partner closely with creative teams to produce high-quality, high-impact campaign assets and launch materials that will stand out from the clutter Enable Sales, Support, and Customer Success with the narratives and tools they need to confidently sell and grow adoption Identify expansion opportunities and influence pricing and packaging decisions in partnership with Product, Finance, and Revenue teams Be the connective tissue across Product, Marketing, Lifecycle, Sales, and Customer Success, ensuring alignment on priorities, narratives, and execution against shared business goals Close the loop post-launch, using data and qualitative insight to refine positioning, accelerate adoption, and inform what comes next Represent Boulevard externally at industry events and in thought leadership, reinforcing our position as a category leader What you’ll need to thrive 5+ years of product marketing experience in B2B SaaS, with a track record of leading high-impact, cross-functional initiatives Demonstrated experience bringing AI-powered products to market. Not just positioning them, but shaping what gets built and how it integrates into the broader platform experience Strong platform-level positioning instincts in vertical SaaS. You've built cohesive market narratives across a core platform and its vertical offerings Sharp strategic thinking and judgment. You form clear points of view, use data to back them up, and know how to influence without authority Proven ability to develop and execute integrated go-to-market strategies that drive measurable adoption and revenue outcomes A high bar for craft, with strong instincts for what good looks like across messaging, content, and creative execution The ability to build trusted relationships and lead through influence in a fast-moving environment Bonus points Experience in vertical SaaS, especially self-care (medspa, salon, or spa) Background marketing growth products like CRM, marketing automation, or customer engagement tools Familiarity with SMB through to enterprise businesses in service or appointment-based industries How we'll take care of you: At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is $123,000-$154,000 per year. For all other U.S. locations, the anticipated base salary range is $112,000 - $154,000 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors, which include but are not limited to applicable experience, location, and final leveling. In addition to the wonderful people you’ll get to work with and challenging projects that’ll push you, Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.In addition to the wonderful people you’ll get to work with&nbsp;and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp; ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.&nbsp; 🏝 Take a break whenever you need with our flexible vacation day policy.&nbsp; 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.&nbsp; 💚 Family planning resources and specialized support programs.&nbsp; 🔮 Equity: get ahead on the ground floor and grow with Boulevard.&nbsp; 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. &nbsp; 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Senior Product Marketing Manager - GTM

Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;how we (and YOU) can make that happen.&nbsp; We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.Come Do the Best Work of Your Life at Boulevard Competitive intelligence at Boulevard is not a side-of-desk function, it’s a strategic capability that shapes how we win. As the Product Marketing Manager, Competitive Intelligence, you’ll build and lead this function from the ground up. You’ll turn scattered signals and market noise into clear, trusted insight that helps the company move with confidence. Your work will influence how we position, how we sell, how we price, and how we build in the product. This role sits at the center of the business. You’ll partner closely with executives, Product, Marketing, Sales, and Customer Success to bring clarity to a rapidly evolving competitive landscape. You’ll be critical in replacing speculation with insight, and uncertainty with direction. Your work will become a force multiplier across the company, helping teams understand not just what competitors are doing, but what it means and how we stay ahead. &nbsp; What you’ll do here Build and scale Boulevard's competitive intelligence program from the ground up, establishing it as a core Product Marketing function. Own a centralized competitive intelligence repository as the single source of truth, replacing fragmented input with structured, trusted insight across the organization. Conduct deep, creative competitive research that goes beyond surface-level materials to uncover meaningful insights into competitor products, positioning, pricing, and strategy. Embed AI into how you work: from scanning competitor moves and synthesizing teardowns to drafting battlecards. You’ll also rethink the formats that intel shows up in, moving beyond static decks toward AI-powered tools, briefings, and assistants that fit within existing workflows. Develop a competitor tiering model to prioritize focus, and define the tooling and tech stack to support a scalable, high-impact CI program. Analyze competitor announcements, product launches, and market movements, and develop forward-looking POVs on where competitors are heading. You’ll synthesize these signals into executive-level narratives that can be shared during exec and board meetings. Run competitive briefings for customer-facing teams, and provide ongoing insights to Product, Product Marketing, and leadership to inform positioning, roadmap, pricing, and packaging. Partner with the Content team to develop high-quality competitive content and assets. &nbsp; What you’ll need to thrive 5+ years of experience in Competitive Intelligence, Product Marketing, or a related role in a SaaS environment Proven experience building and owning competitive intelligence programs and repositories that drive impact with Sales and Customer Success teams Demonstrated curiosity and resourcefulness in uncovering non-obvious insights and connecting disparate signals Strong understanding of modern CI tools, workflows, and emerging approaches. Deep use of AI is an expectation. Strong communication skills: the ability synthesize complex info into clear insights that influence cross-functional stakeholders and executives High attention to detail and a strong sense of ownership over output quality Comfort operating in ambiguity and building new systems from scratch Bonus points Experience in vertical SaaS, particularly in selfcare (medspa, salon, or spa industries) Experience supporting mid-market or enterprise sales motions Background in strategy, consulting, or market research Experience building competitive intelligence programs from the ground up in a high-growth environment &nbsp; How we'll take care of you: At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is $123,000-$154,000 per year. For all other U.S. locations, the anticipated base salary range is $112,000 - $154,000 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors, which include but are not limited to applicable experience, location, and final leveling. In addition to the wonderful people you’ll get to work with and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp;In addition to the wonderful people you’ll get to work with&nbsp;and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp; ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.&nbsp; 🏝 Take a break whenever you need with our flexible vacation day policy.&nbsp; 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.&nbsp; 💚 Family planning resources and specialized support programs.&nbsp; 🔮 Equity: get ahead on the ground floor and grow with Boulevard.&nbsp; 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. &nbsp; 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Senior Product Marketing Manager - Competitive Intelligence

Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;how we (and YOU) can make that happen.&nbsp; We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.Come do the best work of your life at Boulevard. Boulevard is redefining how salons and spas run their businesses, and payments are core to that mission. Our integrated payments platform processes billions of dollars annually, is scaling rapidly, and underpins the trust our customers place in us every day. Boulevard Payments is an industry-leading vertical payments platform. We are a registered payment facilitator processing billions annually and growing rapidly. This role owns the operating system behind that engine: merchant onboarding, underwriting, transaction monitoring, disputes, and payments operations. This is a senior, high-impact position responsible for operational payments performance and scalability. It sits in the center of operations, risk, and revenue growth. You will own the build-out of a truly AI-native payments operation — where automation is the default and human judgment is reserved for what machines can't handle — while driving ARR growth and margin. What you'll do here: Payments Operations System Own the full lifecycle: onboarding, pricing, underwriting, monitoring, disputes, and support Define and operate against core metrics: approval rates, loss rates, false positives, time-to-decision Build a highly instrumented, scalable system with clear feedback loops — including monitoring for decision quality, and failure modes — and drive continuous improvement AI, Automation &amp; Decisioning Reimagine the payments operations stack as an AI-native system, where humans manage exceptions, not volume Build and deploy agent-based workflows, LLM-assisted investigation tools, and real-time decisioning at scale Continuously raise the bar for what AI-forward operations looks like in a PayFac context Partner with Product and Engineering to ship internal AI tooling that compounds over time, as well as select external vendors Portfolio Performance Own portfolio-level losses, balancing growth, protection, and customer experience Thoughtfully evolve Boulevard's risk appetite and control frameworks in partnership with the GM Fintech Design and refine underwriting and monitoring strategies; proactively identify and address emerging risks Partner Management (Internal &amp; External) Ensure adherence to applicable regulations, card network rules, and PayFac requirements Partner with Legal and Compliance to maintain strong control frameworks, audits, and reporting Manage relationships with acquirers, processors, and banking partners; represent Boulevard credibly in external risk discussions Cross-Functional &amp; Team Leadership Serve as the central accountability point for Payments Operations across Product, Engineering, CX, Sales, and Finance Translate operational insights into product and policy improvements Lead a high-performing team across underwriting, risk, and compliance ops — evolving from manual processing to system oversight and exception handling What you'll need to thrive: 10+ years in operations, with 7+ years in payments, fintech, and/or risk; significant PayFac experience strongly preferred Demonstrated success building AI-native decisioning systems — agent workflows, rules engines, ML-assisted approaches — that improved outcomes Deep expertise in payments, acquiring, and/or risk underwriting, fraud, chargebacks, and transaction monitoring Proven track record of owning portfolio-level performance with clear accountability for loss rates, approval rates, and operational efficiency Proven ability to lead operational evolution — moving teams from manual workflows to system oversight&nbsp; Senior-level experience engaging with external partners (acquirers, processors) and cross-functional partnerships across Product, Engineering, Legal, and Compliance At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For U.S. based candidates, the anticipated base salary range is $180,000 - $200,000 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling.In addition to the wonderful people you’ll get to work with&nbsp;and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp; ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.&nbsp; 🏝 Take a break whenever you need with our flexible vacation day policy.&nbsp; 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.&nbsp; 💚 Family planning resources and specialized support programs.&nbsp; 🔮 Equity: get ahead on the ground floor and grow with Boulevard.&nbsp; 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. &nbsp; 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Director, Payments & Risk Operations

Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;how we (and YOU) can make that happen.&nbsp; We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.Come do the best work of your life at Boulevard. Reporting to the Director of Sales, this role will be responsible for leading and managing an SMB sales team to achieve sales targets and drive revenue growth. This role involves achieving sales goals, building and maintaining strong customer relationships, and ensuring customer satisfaction. The ideal candidate will have a proven track record in SaaS sales, exceptional leadership skills, and a deep understanding of the market and industry we serve. What you’ll do here: Lead and Manage a Sales Team: Recruit, train, and mentor a high-performing sales team. Set clear performance expectations, provide regular feedback, and conduct performance evaluations. Develop Sales Strategies: Create and implement effective sales strategies to achieve company revenue goals. Analyze market trends, customer needs, and competitive landscape to identify new business opportunities. Drive Revenue Growth: Oversee the sales process from lead generation to closing deals. Ensure the team meets or exceeds sales targets and KPIs. Build Customer Relationships: Establish and maintain strong relationships with key customers and stakeholders. Address customer needs and concerns to ensure a high level of customer satisfaction. Collaborate Cross-Functionally: Work closely with internal teams (SDRs, Onboarding, Marketing, Enablement) to develop and execute sales enablement materials, enhance cooperation between AEs and their paired SDRs or Onboarding Specialists, drive promotional strategies, and more. Monitor Sales Performance: Track and analyze sales metrics and forecasts, generate reports, and present findings to senior management. Use data to make informed decisions and adjustments to sales strategies. Stay Updated on Industry Trends: Keep abreast of industry developments, emerging technologies, and best practices in SaaS sales. Use this knowledge to inform sales strategies and training programs. What you’ll need to thrive: You have 2+ years of experience in sales management and/or team leadership You have 5+ years full cycle sales experience selling complex software solutions (Bonus points for payments/fintech-related experience) You are passionate about the beauty industry and helping small businesses become more efficient and profitable You take pride in your leadership abilities and enabling your team to do the best work of their lives You are process-oriented and data-oriented, with the desire to consistently improve processes and drive sales to new heights. How we’ll take care of you:&nbsp;&nbsp; At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary for this role. For U.S. based candidates, the anticipated base salary of this role is $120,000 + $120,000 OTC.&nbsp;In addition to the wonderful people you’ll get to work with&nbsp;and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp; ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.&nbsp; 🏝 Take a break whenever you need with our flexible vacation day policy.&nbsp; 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.&nbsp; 💚 Family planning resources and specialized support programs.&nbsp; 🔮 Equity: get ahead on the ground floor and grow with Boulevard.&nbsp; 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. &nbsp; 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Sales Manager

Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;how we (and YOU) can make that happen.&nbsp; We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.About the role Boulevard is entering its next chapter. We're expanding our focus to include more sophisticated, multi-location operators across medspa, salon, and spa — businesses with higher expectations for scale, reporting, and operational control, and with buying committees that demand real proof of platform maturity. This is a significant growth opportunity for Boulevard, and we're building the product marketing function to win it. Come do the best work of your life at Boulevard Boulevard has established a strong market position with small and mid-sized operators across medspa, salon, and spa. We're expanding our focus to include enterprise, multi-location operators with different buying processes and buying committees. This represents a significant growth opportunity, and you'll be the product marketer who shapes how Boulevard wins in this segment. You'll be deeply embedded in the commercial strategy for upmarket buyers, from positioning and narrative through sales enablement, deal support, and product influence. You'll be the internal expert in this segment: the person product, sales, marketing, and executive teams rely on to understand what these buyers care about, how they evaluate, and what it takes to close them. This role also owns one of our biggest commercial opportunities: how we price and package Boulevard across every segment we serve, from SMB to enterprise. The two mandates are tightly connected. The way we package for upmarket informs how we tier across the rest of the business, and the work compounds. Success in this role means measurable progress on two fronts: sales teams consistently use your messaging and assets to win larger deals, and Boulevard has a defensible pricing and packaging architecture that captures more value as our customers grow.&nbsp; This role demands both strategic vision and hands-on execution. You'll develop positioning frameworks, build sales decks for strategic deals, and pressure-test new pricing tiers. What you'll do Define and own the upmarket segment Sharpen Boulevard's upmarket ICP across our core verticals Map buying committee dynamics: economic buyers, operators, franchisees, and decision influencers Develop clear POV on segment priorities: what they care about and what they need from a platform like Boulevard Build the upmarket narrative Craft the definitive positioning story that establishes Boulevard as the platform of choice for sophisticated operators, articulating how our full platform delivers cohesive value for scaled businesses Develop sharp messaging, competitive positioning, and proof points tailored to enterprise evaluation criteria Partner deeply with GTM and deliver tools that drive deals Equip sales with segment-specific tools, presentations, messaging and collateral that move upmarket prospects from awareness through conversion Partner directly with enterprise sales team: Join strategic calls, customize materials, and refine approach based on real-world signals and buyer feedback Develop proposal templates, scripts, and objection handling that sales teams trust and use consistently. Partner with enablement teams to bring it to frontline teams Architect pricing and packaging across every segment Working hand-in-hand with the Finance and Strategy teams, you’ll co-own Boulevard's pricing and packaging strategy across SMB, mid-market, and enterprise.&nbsp; Translate market intelligence, competitive analysis, and customer value data into clear recommendations on tiering, value metrics, and price points that capture more value as our customers grow Partner with Finance, Product, Growth and Sales to design, test, and roll out pricing and packaging changes, with the discipline to measure impact and iterate Influence product strategy for upmarket buyers Work closely with GTM teams to capture and prioritize scattered product requirements from upmarket prospects, consolidating insights to build a clear view of capabilities needed to win this segment Bring structured market and buyer insights into R&amp;D roadmapping discussions, advocating for the capabilities that matter most to this segment Ensure new features are sequenced, framed, and released in a way that reinforces the platform story What success looks like Sales consistently uses and trusts the upmarket narrative and enablement assets Measurable improvement in pipeline conversion, win rate, and deal quality within the segment Product decisions increasingly reflect upmarket priorities without compromising platform coherence Boulevard is positioned in the market as a credible, premium platform for scaled operators Boulevard has a clear, defensible pricing and packaging architecture and a repeatable operating model behind it, capturing more value as customers grow and as we move upmarket What you bring 5+ years of product marketing experience, with significant time spent marketing and selling into mid-market and/or enterprise buyers in vertical SaaS A track record of building positioning, narratives for complex, multi-product platforms — not just feature-level messaging Fluency in enterprise GTM motions: buying committees, longer cycles, proof-driven evaluations, executive-level conversations, and committee-driven objection handling Deep experience designing enterprise sales tools like pitch decks, platform walkthroughs, and value/ROI proof points, that equip sellers to show platform depth, defend price, and earn conviction from sophisticated buyers Experience marketing platform APIs and integrations to enterprise audiences — translating technical depth into commercial value and positioning the product as an open, extensible layer in a modern tech stack Direct experience leading pricing and packaging in a SaaS context, including building or evolving tiers, pricing models, and value metrics. You bring both the analytical rigor to defend a recommendation with data and the commercial judgment to know when the data isn't enough Demonstrated ability to influence product direction through structured market insight, not just advocacy Confident, precise communication skills and the ability to tell a really clear story Range: you can hold your own with executives in the morning and with AEs on a deal review by the afternoon You thrive in situations where there’s no playbook. You’re comfortable building the plane while flying it, leading in ambiguity, and taking an iterative approach to break down blockers.&nbsp; Bonus points Experience in franchise or multi-location business models Experience in vertical SaaS, particularly in selfcare (medspa, salon, or spa industries) Previous PMM experience at companies that successfully moved and/or served enterprise customers Hands-on experience with enterprise sales tools and methodologies How we'll take care of you: At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is $123,000-$154,000 per year. For all other U.S. locations, the anticipated base salary range is $112,000 - $154,000 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors, which include but are not limited to applicable experience, location, and final leveling. In addition to the wonderful people you’ll get to work with and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp;In addition to the wonderful people you’ll get to work with&nbsp;and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp; ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.&nbsp; 🏝 Take a break whenever you need with our flexible vacation day policy.&nbsp; 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.&nbsp; 💚 Family planning resources and specialized support programs.&nbsp; 🔮 Equity: get ahead on the ground floor and grow with Boulevard.&nbsp; 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. &nbsp; 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Senior Product Marketing Manager, Packaging, Pricing and Enterprise Commercialization

Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;how we (and YOU) can make that happen.&nbsp; We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.Come do the best work of your life at Boulevard. We’re looking for a Mid-Market Account Executive who can turn multi-location prospects into long-lasting partners and Boulevard evangelists. The Mid-Market Account Executive will drive revenue for the business by understanding the client's needs and offering recommended action. You are a trusted advisor and partner to our clients, maintaining a highly consultative approach.&nbsp; If you're an enthusiastic salesperson looking for opportunities to grow with us, we encourage you to apply. Come be a part of our evolving success story! What you’ll do here: Full Cycle Sales Execution Own the full sales cycle from prospecting and discovery through negotiation and close Manage a high volume of Mid-Market opportunities with 1-3 months sales cycles and multiple stakeholders Lead consultative sales conversations with founders, operators, regional managers, and ownership group Deliver tailored product demonstrations and business recommendations based on customer goals and operational needs Drive urgency and momentum throughout the sales process while maintaining a strong customer experience Conduct pricing and contract negotiations confidently and professionally Close new business consistently against monthly and quarterly targets Pipeline Generation &amp; Management Build and maintain a healthy pipeline through outbound prospecting, strategic follow-up, referrals, in-market travel, and partnership channels Partner closely with SDRs to develop account strategies and multi-threaded outreach plans Identify expansion opportunities within emerging multi-location operators and growing brands Maintain accurate forecasting, opportunity management, and CRM hygiene within Salesforce Cross-Functional Collaboration Partner with onboarding, payments, product, and customer success teams to ensure smooth customer transitions Coordinate internal resources to support more complex evaluations, integrations, and operational discussions Share market feedback and customer insights to help improve sales processes, positioning, and product strategy What you’ll need to thrive: Experience 3–5 years of full-cycle B2B SaaS sales experience Experience selling Mid-Market or multi-location accounts preferred Background selling into beauty, aesthetics, medspa, wellness, or self-care businesses strongly preferred Proven ability to manage moderate-length sales cycles with multiple decision-makers Experience selling operational software, CRM, payments, POS, or business management platforms is a plus Relationship Building Strong ability to build trust quickly with business owners and operators Comfortable navigating multiple stakeholders and maintaining momentum across deals Excellent verbal and written communication skills Sales &amp; Business Acumen Highly consultative selling approach focused on uncovering business pain points and operational inefficiencies Ability to articulate ROI and operational impact clearly Comfortable discussing pricing, payments, workflows, and business operations Strong organizational skills with attention to detail throughout the sales process Technical &amp; Operational Curiosity Familiarity with Salesforce, Outreach, Gong, Chili Piper, and modern sales tools Ability to understand and explain how software integrates into customer workflows Comfortable learning technical concepts and collaborating cross-functionally Adaptability &amp; Drive Thrives in a fast-paced, high-growth environment Self-motivated with strong time management and prioritization skills Coachable, curious, and eager to continuously improve Positive, collaborative mindset with a strong sense of ownership How we’ll take care of you:&nbsp; At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary for this role. For U.S. based candidates, the anticipated base salary of this role is $150,000 + $170,000.&nbsp; In addition to the wonderful people you’ll get to work with&nbsp;and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp; ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.&nbsp; 🏝 Take a break whenever you need with our flexible vacation day policy.&nbsp; 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.&nbsp; 💚 Family planning resources and specialized support programs.&nbsp; 🔮 Equity: get ahead on the ground floor and grow with Boulevard.&nbsp; 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. &nbsp; 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Mid-Market Account Executive

Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;how we (and YOU) can make that happen.&nbsp; We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.What You'll Do As Senior PM for Developer Ecosystems, you'll play a critical role in driving our ecosystem strategy across four key areas: Ecosystem Strategy &amp; VisionWorking in close partnership with Boulevard's Partnerships team, you'll help define the ecosystem strategy — who we build for, where we play, and how we grow. Your work will deeply influence the build-vs-partner framework: when Boulevard builds a capability as a core product feature, when we enable a third-party developer, and when a strategic partnership is the right answer. This shapes not just the integration roadmap, but what Boulevard builds internally. You'll play a key role in driving alignment with executive stakeholders on where the ecosystem goes next. Partner &amp; Integration ExperienceYou'll own Boulevard's integration portfolio end-to-end — from the 1st party integrations that businesses depend on today (Shopify, QuickBooks, etc) to the developer platform and partnerships that expand what Boulevard can deliver tomorrow. From developer onboarding to ongoing partnership, you'll shape how integrations create compounding value for self-care businesses. MCP &amp; AI ConnectivityOwn Boulevard's MCP strategy — how external AI agents and systems interact with Boulevard on behalf of businesses and clients. Define where we play, what we expose, and how we turn this into a differentiator. Define and Measure SuccessDefine what good looks like — developer adoption, integration usage, partner-driven revenue impact — and use those signals to continuously define and refine the vision and roadmap. What You'll Bring Platform PM experience: 5+ years in product management, with significant time owning developer-facing products — APIs, developer portals, or similar Ecosystem strategy depth: You've contributed to building or scaling a developer ecosystem and have a point of view on how ecosystems grow — how to sequence partner investment, where API monetization fits into a platform strategy, and how the dynamics shift as an ecosystem matures&nbsp; Build vs. partner judgment: You have a framework for when to build in-house, when to enable third-party developers, and when a strategic partnership is the right answer — and a track record of applying it consistently under pressure Technical fluency: You can discuss API design, webhook architecture, and MCP without engineers translating for you Partnership collaboration: You've worked in close, shared-accountability relationships with a Partnerships or BD team — collaborating on roadmap priorities, navigating co-development tradeoffs, and building the product frameworks that make partner relationships scalable Executive communication: This space is new to Boulevard and requires ongoing alignment up and across the org. You communicate complex technical tradeoffs clearly to cross-functional stakeholders, including leadership, and can connect developer platform work to broader company priorities First-principles thinking: You're energized by ambiguity and have demonstrated examples of bringing clarity and structure to spaces that are still taking shape Preferred Fluency with AI tools as part of your own practice — using them to accelerate discovery, sharpen tradeoff analysis, or communicate complex decisions Experience in vertical SaaS, services-industry platforms, or multi-tenant B2B environments Why This Role Matters Boulevard is at an inflection point — going upmarket, investing in AI, and scaling toward a much larger ambition. Every growth vector depends on a platform that external developers, partners, and AI agents can build on. That platform doesn't fully exist yet.This is a rare opportunity to step into a high-leverage role at a well-funded company with clear market leadership — and shape an ecosystem that is still early enough to define. What you build in the next 12–24 months will shape Boulevard's extensibility for years to come. How We Will Take Care Of YouA At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is $163,000 - 221,000 per year. For all other U.S. locations, the anticipated base salary range is $148,000 - 200,500 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling.In addition to the wonderful people you’ll get to work with&nbsp;and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp; ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.&nbsp; 🏝 Take a break whenever you need with our flexible vacation day policy.&nbsp; 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.&nbsp; 💚 Family planning resources and specialized support programs.&nbsp; 🔮 Equity: get ahead on the ground floor and grow with Boulevard.&nbsp; 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. &nbsp; 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Senior Product Manager, Developer Ecosystem

Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;how we (and YOU) can make that happen.&nbsp; We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.Come do the best work of your life at Boulevard. Boulevard is looking for a Sales Development Manager to lead a high-impact, sales-focused team of Sales Development Representatives across the U.S. This role is responsible for developing and executing a forecasting strategy while continuously educating and coaching outbound SDRs to ensure over-performance against quotas and key performance metrics. This person will develop leaders, future Account Executives, and help Boulevard’s sales strategy; all while instilling a strong culture of accountability, learning, and performance. What you’ll do here: Create a high performing SDR team that hits daily, weekly, monthly and quarterly metrics and is held accountable to all goals and accurately forecasts weekly, monthly, and quarterly attainment to the leadership team.&nbsp; Continue to focus on quality of opportunities and working with Account Executive counterparts to achieve growth goals!&nbsp; Work with the enablement teams to continue to educate members of the SDR org to identify, contact, and create qualified opportunities. Ensure SDR Team members improve performance and abilities over time by providing coaching and feedback in recurring weekly 1:1s, via gong feedback, and live coaching.&nbsp; Work closely with the Demand Gen and marketing team to provide feedback on leads and campaigns. Work in collaboration with Content, Marketing Program Managers, and Product Marketing to develop effective messaging to convert inbound interest into qualified pipeline Work closely with Sales and other members of the SDR Leadership team to improve opportunity management and qualification processes Effectively execute monthly business reviews (MBR) on areas of improvement and plans to execute based on metrics from the prior month&nbsp; What you’ll need to thrive: You have a strong track record of running high-performing sales teams and have a history of coaching your direct reports to be consultative professionals. You are motivating your&nbsp; team of sales professionals through appropriate levels of support, guidance, coaching, accountability, and praise. You prefer to use data to strengthen your recommendations and decisions, but you’re an expert in communicating the story of the data in an approachable and understandable way. You have a track record of driving impactful initiatives and successfully owning business-critical workflows, projects, relationships, and key responsibilities. ​​This role requires constant enablement on new products, sales skills &amp; processes, cold call and communication skills as well as CRM and prospecting tools experience. You will be directly partnering with the leaders in Sales, Marketing, Enablement, Operations and Recruiting teams. Minimum of 2 years experience leading a sales or sales development team within a SaaS or technology space.&nbsp; Experience with SFDC and sales tools such as, Outreach, Gong.io and LeanData. Experience building enablement and onboarding plans in a successful, high-growth environment. Ambitious and motivated, ability to work independently in a fast paced, rapidly changing environment and demonstrated ability to take initiative and lead a project from idea to successful execution with minimal guidance. Consistent history of implementing successful programs and training that supplement SDRs growth and pipeline generation. Proven track record of hitting KPIs, daily/weekly expectations and goals. Demonstrated ability to work effectively cross-functionally with sales, marketing, enablement and product marketing. Excellent written and verbal communication, presentation and facilitation skills and experience maintaining relationships with internal and external stakeholders. (Nice to have) Experience with sales methodologies such as Challenger or Force Management, as well as sales concepts/principles like BANT, MEDICC. (Nice to have) Experience within the beauty, aesthetics, or self-care industry. How we’ll take care of you:&nbsp;&nbsp; At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary for this role. For U.S. based candidates, the anticipated base salary of this role is $122,500,000 + $52,500 OTC.In addition to the wonderful people you’ll get to work with&nbsp;and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp; ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.&nbsp; 🏝 Take a break whenever you need with our flexible vacation day policy.&nbsp; 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.&nbsp; 💚 Family planning resources and specialized support programs.&nbsp; 🔮 Equity: get ahead on the ground floor and grow with Boulevard.&nbsp; 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. &nbsp; 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

SDR Manager

Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;how we (and YOU) can make that happen.&nbsp; We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.Who is Boulevard? Boulevard provides the first and only client experience platform for appointment based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, MedSpas, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen.&nbsp; We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too. Come do the best work of your life at Boulevard. Boulevard is building an enterprise-grade quality program, and the Senior SDET will be a foundational hire. This role will own the health of our CI/CD pipelines and the engineering patterns that make automated testing fast, reliable, and trusted across our Elixir and TypeScript codebases. You’ll partner closely with the Engineering leadership and engineering teams across our frontend and backend systems to turn CI from a source of friction into a source of signal. The work will range from diagnosing and killing flaky tests, to shaving real time off pipeline runtime, to establishing the integration testing patterns our Elixir engineers will rely on for years. As the program matures, you’ll also help bring AI-assisted test generation and spec-driven development into our day-to-day workflow. This will be a high-ownership, high-leverage IC role. Your work will be felt by every engineer at Boulevard, every day. What you’ll do here: Own the stability and performance of CI across our frontend and backend repositories. You’ll drive success rates up, runtimes down, and help establish “no merge on red” as a cultural default rather than a negotiation. Hunt down flakiness. You’ll identify, triage, and fix the top sources of non-determinism in our test suites, and build the tooling that will make flake visible and attributable before it becomes noise. Establish Elixir unit and integration testing patterns. You’ll partner with backend engineers to define how we test service boundaries, write the reference implementations, and document the patterns so they scale beyond you. Optimize pipeline performance. You’ll improve parallelization, caching, and test ordering to deliver meaningful reductions in CI runtime across both frontend and backend pipelines. Build developer-facing tooling and dashboards that will surface CI health, test ownership, flake rate, coverage trends, and pipeline duration — making quality signal actionable for every team. Contribute to release readiness. You’ll help define lightweight, durable criteria for what “ready to ship” looks like, and wire those criteria into the pipeline. Bring AI-assisted test generation and spec-driven development workflows into our Elixir framework, starting with one service area and expanding based on what we learn. Partner with the QA Engineer (E2E coverage) and the QA Lead to integrate end-to-end tests into pre-deployment pipelines without sacrificing speed. &nbsp; What you’ll need to thrive: Experience: 5+ Significant time as an SDET, test infrastructure engineer, or software engineer with a deep testing focus — enough to walk into a CI system you’ve never seen and start making it better within a week. CI/CD Expertise: Strong hands-on experience with CI/CD systems such as CircleCI and GitHub Actions, including pipeline design, caching strategies, parallelization, and debugging the weird failures that only happen at 2 a.m. Backend Proficiency: Production-level proficiency in at least one backend language, ideally Elixir. If not Elixir, a demonstrated history of picking up new language ecosystems quickly and writing idiomatic test code in them. Root-Cause Mindset: You don’t just retry failing tests — you understand why they fail and fix the root cause, whether that’s shared state, timing, test data, or infrastructure. Testing Fluency: Fluency with unit and integration testing patterns, especially at service boundaries. You know the difference between a test that gives confidence and a test that gives false comfort. Builder Instinct: Experience building internal tooling or dashboards that other engineers actually use. Bonus points if you’ve built out test ownership models or flake detection systems from scratch. Communication: Strong written communication. Much of the leverage of this role will come from documentation, patterns, and proposals that scale your influence beyond what you personally touch. Nice to Have: Hands-on experience with AI-assisted development tools such as Claude or Cursor, and a point of view on where they work well, where they don’t, and how to incorporate them into a testing workflow responsibly. &nbsp; How we’ll take care of you: &nbsp; At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is $140,200 - $175,200 per year. For all other U.S. locations, the anticipated base salary range is $117,600 - $161,700 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final levelingIn addition to the wonderful people you’ll get to work with&nbsp;and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp; ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.&nbsp; 🏝 Take a break whenever you need with our flexible vacation day policy.&nbsp; 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.&nbsp; 💚 Family planning resources and specialized support programs.&nbsp; 🔮 Equity: get ahead on the ground floor and grow with Boulevard.&nbsp; 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. &nbsp; 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Senior Software Engineer - Test

Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;how we (and YOU) can make that happen.&nbsp; We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.Come Do the Best Work of Your Life at Boulevard As the Senior Event Marketing Manager, you’ll own the planning, execution, and performance of Boulevard’s industry conference and tradeshow presence. This isn’t just an event logistics role — it’s an opportunity to treat events as a full-funnel marketing channel that builds brand awareness, creates memorable experiences, drives pipeline, and strengthens our presence in the self-care industry. You’ll bring both a sharp creative instinct for standout experiences and a data-driven mindset for measuring impact. You should care as much about how an event feels as the results it delivers. You’ll lead Boulevard’s participation in industry tradeshows, conferences, and sponsored events from planning through execution, follow-up, and performance reporting, taking ownership of both the attendee experience and the business outcomes that follow. This is a highly visible, relationship-driven role where you’ll build strong partnerships across internal teams and with event organizers, vendors, customers, prospects, and industry partners, while serving as a key ambassador for the Boulevard brand. This is an individual contributor role- you will not directly manage a team, but will be expected to operate with high autonomy, sound judgment, and the ability to influence at all levels of the organization. What You’ll Do&nbsp; Lead the planning and execution of Boulevard’s industry tradeshow and conference program, bringing our brand to life through thoughtful, creative, and polished event experiences. Treat events as a full-funnel marketing channel that drives brand awareness, engagement, pipeline, and customer connection. Build and manage the event calendar, prioritizing opportunities based on audience fit, business impact, and market presence. Manage event execution end to end, including sourcing, contracts, vendors, logistics, booth execution, staffing, and on-site operations. Partner closely with Sales, SDRs, Marketing, and Marketing Operations on event goals, campaigns, lead follow-up, attribution, reporting, and performance tracking to ensure events translate into measurable business impact. Collaborate with Sales and Lifecycle Marketing teams to develop pre- and post-event marketing campaigns that drive awareness, meetings, engagement, and conversion. Collaborate cross-functionally on event messaging, collateral, demos, attendee experience, and creative event activations. Build strong relationships with event organizers, vendors, partners, customers, and prospects while serving as a key face of Boulevard in the market. Travel regularly to support on-site execution and ensure a seamless, high-quality attendee experience. Manage event budgets and track performance insights that help improve future programs, processes, and results. What You’ll Need to Thrive 5–7 years of experience in B2B event or field marketing, ideally in SaaS, technology, and/or the self-care space. Proven success owning and executing tradeshows, conferences, and sponsored events end to end, from strategy and execution through post-event reporting. Demonstrated ability to drive measurable impact across pipeline, ROI, and account engagement. Strong project management, organizational, and communication skills, with the ability to manage multiple events, vendors, and stakeholder relationships across all levels internally and externally. Strong in-person presence and relationship-building skills, representing Boulevard confidently with customers, prospects, partners, and industry stakeholders. Deep understanding of event logistics, booth execution, and on-site operations, paired with a high bar for brand and attendee experience. Experience managing contract negotiation, budgets, vendors, and event operations efficiently. Comfortable working in CRM, marketing, and analytics tools such as Salesforce, Asana, Sigma, or similar. Creative and detail-oriented, with a calm, solutions-focused approach under pressure. Comfortable working in a remote, fast-paced environment and traveling frequently (up to ~30%). Why You’ll Love Working Here&nbsp; Mission-driven company empowering small business owners in the self-care space. Opportunity to shape culture and impact business outcomes during a pivotal stage of growth. Highly collaborative, supportive People team invested in your growth and development. Competitive compensation, equity, and benefits. How We’ll Take Care Of You:&nbsp;&nbsp; At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is $96,700-$120,900 per year. For all other U.S. locations, the anticipated base salary range is $83,600 - $115,000 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling. In addition to the wonderful people you’ll get to work with and challenging projects that’ll push you, Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.In addition to the wonderful people you’ll get to work with&nbsp;and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp; ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.&nbsp; 🏝 Take a break whenever you need with our flexible vacation day policy.&nbsp; 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.&nbsp; 💚 Family planning resources and specialized support programs.&nbsp; 🔮 Equity: get ahead on the ground floor and grow with Boulevard.&nbsp; 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. &nbsp; 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Senior Event Marketing Manager

Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;how we (and YOU) can make that happen.&nbsp; We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.Come do the best work of your life at Boulevard. At Boulevard, we don’t just sell software — we build partnerships. As a Sales Development Representative,&nbsp;you’ll be the driving force behind our growth, connecting with future customers and introducing them to the tools that will revolutionize the way they run their businesses. This role is perfect for someone who thrives on meaningful conversations, is passionate about solving real problems, and loves the energy of building something great. If you're an enthusiastic salesperson looking for opportunities to grow with us, we encourage you to apply. Come be a part of our evolving success story! What you'll do here:&nbsp; Turn Conversations into Partnerships. Drive Growth. Make an Impact. Be the First Touchpoint: Engage with potential clients through strategic outbound outreach — email, phone, social, and more — and spark their interest in what Boulevard can do for their business. Start the Journey: Qualify leads and set the stage for successful client partnerships by understanding their needs, identifying their pain points, and introducing them to the right solutions. Own the Process: Use our sales tools (Salesforce, Outreach, LinkedIn, and more) to stay organized, track conversations, and measure your impact daily. Fuel the Funnel: Schedule meetings and demos for your partnered Account Executive by consistently bringing in high-quality leads from target industries. Be a Market Expert: Stay on top of trends in business management software and the evolving POS space — you'll be the expert your prospects can trust. Hit Your Goals (and Then Some): Consistently meet or exceed activity targets (calls, emails, meetings booked) and revenue-driving KPIs. What you'll need to thrive:&nbsp; A strong communicator who thrives on connection and conversation Naturally curious and driven by a desire to help others succeed Confident, coachable, and excited to grow in a fast-paced sales environment A tech-savvy self-starter who knows how to organize their day and hit the ground running Someone looking to get it on the ground floor and grow within a company&nbsp;&nbsp; Experience: Former sales development, sales or SaaS experience a plus, work experience in sales, beauty (medspa) and self-care industry. Former educational focus in sales, communication, business and management preferred as well as internship experience What you’ll get: Top-Notch Training: Your first two weeks are all about learning Boulevard and sales skills — you'll complete a full onboarding program with platform deep dives, live training, and a “test out” at the end of week 2 to set you up for success. Ongoing Development: Participate in regular enablement sessions to sharpen your skills and continue growing in your sales career. Supportive Team Culture: You’ll work closely with passionate people who love what they do and celebrate wins together. How we’ll take care of you:&nbsp;&nbsp; *This role is ineligible for residents of Washington State &amp; Hawaii* At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base compensation for this role. For U.S. based candidates, the anticipated base compensation for this role is is a starting hourly rate of $24.04 ($50,000 per year), plus variable compensation of $35,000 for on target earnings (Total compensation with OTE of $85,000). The variable component is uncapped.In addition to the wonderful people you’ll get to work with&nbsp;and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp; ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.&nbsp; 🏝 Take a break whenever you need with our flexible vacation day policy.&nbsp; 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.&nbsp; 💚 Family planning resources and specialized support programs.&nbsp; 🔮 Equity: get ahead on the ground floor and grow with Boulevard.&nbsp; 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. &nbsp; 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;how we (and YOU) can make that happen.&nbsp; We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.Come Do the Best Work of Your Life at Boulevard The Onboarding Specialist I is responsible for coordinating and executing customer onboarding projects from contract signature through successful activation. This role serves as the primary day-to-day project coordinator for customers during onboarding, helping ensure projects remain organized, on track, and aligned to onboarding milestones.This role will work across a range of customers to deliver a tailored onboarding experience based on their industry, size, and needs.&nbsp; This role is ideal for individuals who are highly organized, customer-focused, and motivated to develop strong project management and implementation skills within a SaaS environment. The Onboarding Specialist I works within established onboarding processes and operational frameworks to support successful customer outcomes, maintain project momentum, and deliver a consistent onboarding experience. This role partners closely with Sales, Product, Engineering, Customer Success, Education, and Support teams to help customers successfully launch on Boulevard. What you'll do here:&nbsp; Manage customer onboarding projects from kickoff through activation using established onboarding processes and implementation standards. Serve as the primary customer contact throughout onboarding, maintaining consistent communication and strong customer experience standards. Coordinate onboarding project plans, timelines, milestones, and customer deliverables. Help maintain customer momentum by following up on action items, reinforcing timelines, and driving milestone completion. Track onboarding progress and maintain accurate project documentation across Salesforce, GuideCX, and operational systems. Support onboarding quality by coordinating configuration tasks, data collection, testing activities, and launch readiness preparation. Identify project risks, delays, or blockers early and escalate concerns appropriately. Partner cross-functionally with Sales, Product, Engineering, Data Migration, Support, Education, and Customer Success teams to help resolve customer needs and onboarding dependencies. Maintain strong organizational discipline across a portfolio of onboarding projects while balancing competing priorities. Contribute ideas and feedback to improve onboarding processes, customer experience, and operational efficiency. Participate in onboarding enablement, coaching, and continuous learning opportunities. What you'll need to thrive:&nbsp; 1–3 years of experience in customer onboarding, project coordination, implementation, customer success, or account management roles. Strong organizational and time management skills with attention to detail. Ability to manage multiple projects and competing priorities simultaneously. Strong written and verbal communication skills. Ability to build customer relationships while maintaining professionalism and accountability. Comfortable working within structured processes, timelines, and operational expectations. Strong follow-through and ownership mindset. Ability to identify problems, ask questions, and escalate issues appropriately. Technical aptitude and ability to learn SaaS onboarding workflows, system configurations, and operational processes. Willingness to learn and develop project management, customer management, and onboarding expertise. Bonus points for: Experience in SaaS onboarding or software implementations Experience using Salesforce, GuideCX, or similar CRM/project management platforms Experience within wellness, healthcare, med spa, salon, or service-based industries Experience managing customer-facing projects or timelines How we’ll take care of you: Your starting cash compensation for this role is $31.25 per hour + 10% bonus of your annual base compensation. This cash compensation is subject to change, and there is always room for growth and advancement.In addition to the wonderful people you’ll get to work with&nbsp;and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp; ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.&nbsp; 🏝 Take a break whenever you need with our flexible vacation day policy.&nbsp; 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.&nbsp; 💚 Family planning resources and specialized support programs.&nbsp; 🔮 Equity: get ahead on the ground floor and grow with Boulevard.&nbsp; 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. &nbsp; 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Onboarding Specialist I

Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;how we (and YOU) can make that happen.&nbsp; We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.Come Do the Best Work of Your Life at Boulevard The Onboarding Specialist II is a fully autonomous implementation project manager responsible for driving customer onboarding outcomes from contract signature through successful activation. This role owns a portfolio of onboarding projects with minimal oversight and is accountable for maintaining strong customer momentum, forecast accuracy, operational discipline, and activation performance. The Onboarding Specialist II is expected to move beyond task execution and take full ownership of timelines, customer accountability, and risk management. This role proactively identifies blockers, influences customer behavior, and drives onboarding projects forward with urgency and structure. You will manage a broad range of customer implementations across varying levels of complexity while partnering cross-functionally with Sales, Product, Engineering, Customer Success, Education, and Support. What you'll do here:&nbsp; Manage customer onboarding projects from kickoff through activation using established onboarding processes and implementation standards. Serve as the primary customer contact throughout onboarding, maintaining consistent communication and strong customer experience standards. Coordinate onboarding project plans, timelines, milestones, and customer deliverables. Help maintain customer momentum by following up on action items, reinforcing timelines, and driving milestone completion. Track onboarding progress and maintain accurate project documentation across Salesforce, GuideCX, and operational systems. Support onboarding quality by coordinating configuration tasks, data collection, testing activities, and launch readiness preparation. Identify project risks, delays, or blockers early and escalate concerns appropriately. Partner cross-functionally with Sales, Product, Engineering, Data Migration, Support, Education, and Customer Success teams to help resolve customer needs and onboarding dependencies. Maintain strong organizational discipline across a portfolio of onboarding projects while balancing competing priorities. Contribute ideas and feedback to improve onboarding processes, customer experience, and operational efficiency. Participate in onboarding enablement, coaching, and continuous learning opportunities. What you'll need to thrive:&nbsp; 3–5 years of experience in SaaS onboarding, implementation, project management, or customer success roles. Proven ability to independently manage a high-volume portfolio of onboarding projects. Strong project management, organizational, and prioritization skills. Demonstrated ability to proactively manage customer risk, delays, and competing priorities. Strong communication and stakeholder management skills with the ability to influence customers and internal teams. Ability to balance operational discipline with customer flexibility and problem solving. High ownership mindset with strong follow-through and accountability. Experience managing onboarding forecasting, project tracking, and portfolio reporting. Comfortable navigating customer pushback and driving accountability conversations. Technical aptitude with the ability to understand onboarding workflows, configurations, integrations, and data migration requirements. Bonus points for: Experience with Salesforce, GuideCX, or similar onboarding/project management tools Experience supporting multi-location or higher-complexity SaaS implementations Experience within wellness, healthcare, med spa, salon, or service-based industries Experience mentoring or coaching junior onboarding team members How we’ll take care of you: Your starting cash compensation for this role is $33.65 per hour + 10% bonus of your annual base compensation. This cash compensation is subject to change, and there is always room for growth and advancement.In addition to the wonderful people you’ll get to work with&nbsp;and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp; ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.&nbsp; 🏝 Take a break whenever you need with our flexible vacation day policy.&nbsp; 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.&nbsp; 💚 Family planning resources and specialized support programs.&nbsp; 🔮 Equity: get ahead on the ground floor and grow with Boulevard.&nbsp; 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. &nbsp; 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Onboarding Specialist II

Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;how we (and YOU) can make that happen.&nbsp; We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.Come do the best work of your life at Boulevard Boulevard is seeking a Senior Manager, Marketing Operations to lead our marketing infrastructure, automation ecosystem, and AI-enabled growth operations. This role sits at the intersection of Marketing, Sales, RevOps, and Data, owning the systems, processes, and insights that connect marketing activity to pipeline, revenue, and customer lifecycle outcomes. We're looking for a strategic operator who combines deep marketing operations expertise with a passion for leveraging AI and automation to improve efficiency, accelerate execution, and drive measurable business impact. What You'll Do Here&nbsp; Marketing Operations &amp; Strategy Own and evolve Boulevard's marketing operations strategy, systems, and processes Connect marketing investment to pipeline, revenue, retention, and customer lifecycle outcomes Partner with Marketing, Sales, RevOps, and Data teams to improve GTM performance and operational efficiency AI &amp; Automation Identify, implement, and scale AI-powered workflows and automation opportunities Build and optimize processes that improve campaign execution, reporting, lead management, and customer engagement Drive adoption of AI-enabled tools and best practices across the marketing organization, including identifying and shipping at least two AI-enabled workflow improvements with measurable impact on funnel efficiency or team productivity in your first 6 months Marketing Systems &amp; Lifecycle Own and optimize Boulevard's marketing automation stack, including Marketo, Customer.io, and related GTM systems Design scalable segmentation, lead scoring, lifecycle, and customer journey frameworks Ensure data integrity, operational scalability, and system reliability Analytics &amp; Insights Develop reporting frameworks and dashboards that provide visibility into funnel performance, marketing efficiency, and revenue impact Partner with RevOps and Data teams to deliver actionable insights and forecasting Team Leadership Build and lead a high-performing Marketing Operations team Establish best practices for execution, experimentation, documentation, and continuous improvement What You Will Need to Thrive 8+ years of experience in Marketing Operations, Growth Operations, or Lifecycle Marketing within B2B SaaS 5+ years of people leadership experience Deep expertise with Marketo and Salesforce Strong understanding of lifecycle marketing, lead scoring, attribution, and funnel management Experience partnering closely with Sales, RevOps, and Data teams Proven ability to connect marketing initiatives to pipeline and revenue outcomes Bonus Points Experience implementing AI-powered workflows, automation, or operational improvements Experience with Self-Serve Acquisition programs and hybrid sales-led motions Familiarity with tools such as Customer.io, Chameleon, HockeyStack, Snowflake, or Sigma Why This Role Matters Marketing at Boulevard plays a critical role across the customer journey. This leader will help build the systems, automation, and operational foundation that enable our teams to scale efficiently, make smarter decisions, and deliver exceptional customer experiences. &nbsp; How Will Take Care of You At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is $155,700 - $194,600&nbsp; per year. For all other U.S. locations, the anticipated base salary range is $138,300 - $190,200 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling.In addition to the wonderful people you’ll get to work with&nbsp;and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp; ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.&nbsp; 🏝 Take a break whenever you need with our flexible vacation day policy.&nbsp; 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.&nbsp; 💚 Family planning resources and specialized support programs.&nbsp; 🔮 Equity: get ahead on the ground floor and grow with Boulevard.&nbsp; 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. &nbsp; 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Senior Manager, Marketing Operations

Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;how we (and YOU) can make that happen.&nbsp; We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.Come do the best work of your life at Boulevard. We’re looking for a Senior ML Engineer to help shape the next generation of our data platform and customer-facing data products. In this role, you will design, build, and scale the systems that carry data from raw events to customer-facing experiences — and the machine learning and generative AI workloads that run on top of them. You’ll collaborate closely with product, engineering, and cross-functional partners to tackle complex data challenges, develop impactful ML use cases, and create reliable, high-quality data solutions tailored to our customers’ needs. What You'll Do: Extend, optimize, and maintain core data models that support customer-facing reports, machine learning, and generative AI workloads. Build and operationalize ML and AI workflows — from development to deployment and monitoring — that streamline operations, reduce manual effort, and improve customer and business outcomes. Partner with engineering, product, and analytics teams to deliver seamless integrations and customer-facing data products. Implement data quality, observability, and governance frameworks to ensure reliable, well-managed data at scale. Document data flows, integration contracts, and operational runbooks to support efficient scaling and handoff. What You’ll Need to Thrive 5+ years of experience in data engineering. 2+ years of experience building, deploying, or supporting machine learning systems in production environments. Strong proficiency in SQL and Python, with experience leveraging ML frameworks and AI tooling. 3+ years of experience working with the modern data stack, including dbt, Snowflake, data streaming technologies, and Looker or Omni. Strong understanding of semantic layer design, dimensional modeling, and data architecture best practices. Broad knowledge of data governance, data quality, observability, and analytics/security best practices. Experience building data products that leverage LLMs, embeddings, forecasting, recommendation systems, or other ML technologies. Experience with Snowflake Cortex is a plus. Excellent problem-solving, communication, and collaboration skills, with the ability to work effectively across global and cross-functional teams. How We'll Take Care of You At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is 136,000 - 171,000 per year. For all other U.S. locations, the anticipated base salary range is 118,400 - 162,800 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling.In addition to the wonderful people you’ll get to work with&nbsp;and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp; ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.&nbsp; 🏝 Take a break whenever you need with our flexible vacation day policy.&nbsp; 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.&nbsp; 💚 Family planning resources and specialized support programs.&nbsp; 🔮 Equity: get ahead on the ground floor and grow with Boulevard.&nbsp; 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. &nbsp; 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Staff Data & Machine Learning Engineer

Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;how we (and YOU) can make that happen.&nbsp; We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.Come Do The Best Work Of Your Life At Boulevard. We are seeking a dynamic and experienced Revenue Enablement Manager to join our team. The Revenue Enablement Manager will play a crucial role in equipping our sales and specifically our customer experience (CX) teams with the knowledge, tools, and resources they need to drive revenue growth and deliver exceptional customer outcomes. This role will collaborate closely with CX leadership, marketing, product management, and customer success to develop and implement effective sales enablement strategies and initiatives. As well as onboard new hires across the revenue organization on our sales tactics and tools. What You’ll Do Here: Design &amp; Execute Enablement Strategy: Develop and implement a comprehensive enablement strategy to support the customer experience organization in achieving retention, satisfaction, and expansion goals. Conduct in-depth needs assessments to align onboarding, everboarding, and continuous learning programs with CX segment priorities across success, support, and implementation teams. Drive Performance Through Insights: Use learning analytics and CX performance data—including time-to-productivity, CSAT, NPS, churn rate, retention, and health score trends—to measure and improve the effectiveness of enablement programs. Leverage Gainsight to surface customer health signals and translate them into targeted coaching interventions for the team. Champion AI &amp; Innovation: Partner with Ops and CX leadership to drive initiatives to integrate AI and automation into CX workflows, identifying new tools and methodologies that enhance team productivity, self-serve capabilities, and the overall customer experience. Evaluate emerging tooling to keep Boulevard's CX motion ahead of the curve. Content &amp; Curriculum Development: Create, curate, and maintain impactful enablement content—playbooks, escalation guides, QBR frameworks, training materials, and presentations—that equip CX teams to deliver consistent, high-quality customer interactions and articulate Boulevard's value throughout the customer lifecycle. Training &amp; Facilitation: Deliver engaging workshops, webinars, and training sessions leveraging blended learning techniques. Partner with CX managers to coach, reinforce, and sustain core skills including onboarding methodology, renewal motions, objection handling, and customer health management in all success functions from SMB thru Strategic Cross-Functional Leadership: Collaborate closely with senior stakeholders across Product, Marketing, Sales, and CX Leadership to ensure strategic alignment, resolve complex customer escalations diplomatically, and maintain message consistency across post-sale teams. Serve as a bridge between GTM and CX to ensure smooth handoffs and a unified customer experience. Operational Excellence: Leverage and manage the CX tech stack to drive efficiency, insight, and consistent adoption across teams. Champion best-in-class use of tools to enable proactive customer management and data-driven decision making. Project Management: Lead strategic enablement initiatives from concept to completion by developing project plans, and coordinating internal and external partners to deliver on-time, high-impact outcomes that improve CX team readiness and customer outcomes. Performance Monitoring: Analyze CX metrics—including CSAT, NPS, renewal rates, churn, time-to-value, escalation trends, and adoption rates—to identify skill gaps and inform continuous improvement strategies. Use Gainsight health score data to proactively flag at-risk accounts and shape targeted enablement responses. Trusted Advisor: Act as a key partner to CX leadership, offering insights and recommendations to optimize customer onboarding, engagement, and retention strategies. Help teams move from reactive to proactive customer management through scalable, data-informed enablement programs. What You’ll Need To Thrive: Experience: 4+ years of experience in Customer Success or Customer Experience within a SaaS environment, including at least 1+ year in an Enablement-focused role. Direct CSM experience strongly preferred Results-Driven Mindset: Proven success designing and executing enablement programs that drive measurable improvements Technical Proficiency: Expertise with core GTM and enablement tools (Salesforce, Gong, Gainsight, Skilljar, WorkRamp, Articulate, Outreach.io, LeanData). Project Leadership: Strong organizational and project management skills with the ability to juggle multiple initiatives and manage cross-functional collaboration effectively. Data-Driven Enablement: Strong analytical mindset with the ability to translate performance data and telemetry into actionable enablement strategies. Communication &amp; Influence: Exceptional communication, facilitation, and executive presence, with a proven ability to influence stakeholders at all levels. Growth Orientation: Self-starter who thrives in fast-paced environments, passionate about continuous learning, innovation, and the evolving future of enablement and AI. How We’ll Take Care Of You:&nbsp;&nbsp; At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. The anticipated base salary range is $100,000 - $120,000 per year. In addition to this base compensation, this role is eligible to participate in a 10% variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling.In addition to the wonderful people you’ll get to work with&nbsp;and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp; ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.&nbsp; 🏝 Take a break whenever you need with our flexible vacation day policy.&nbsp; 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.&nbsp; 💚 Family planning resources and specialized support programs.&nbsp; 🔮 Equity: get ahead on the ground floor and grow with Boulevard.&nbsp; 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. &nbsp; 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Revenue Enablement Manager (CX)

<div class="content-intro">Who is Boulevard? 
Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.
Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;<a class="css-tgpl01" href="https://www.joinblvd.com/" target="_blank">how we (and YOU) can make that happen</a>.&nbsp;
We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through <a class="css-tgpl01" href="https://www.joinblvd.com/about" target="_blank">our story and what we value the most</a>.
Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.</div>Come Do the Best Work of Your Life at Boulevard
Boulevard is seeking a Technical Account Manager (TAM) to own post-onboarding customer relationships and ensure our clients achieve measurable success with Boulevard’s platform.
As a TAM, you’ll serve as a trusted technical advisor and advocate for our customers, helping them optimize their use of Boulevard, troubleshoot complex challenges, and align technical strategy with their business goals. You’ll work closely with Strategic Account Managers, Product, Engineering, Onboarding and Support teams to drive customer retention, product adoption, and expansion opportunities. This role is perfect for someone who loves combining deep technical knowledge with strong relationship management and problem-solving skills.
What you'll do here:&nbsp;
<ul>
<li>Act as the primary technical point of contact for top accounts, ensuring a seamless customer experience post-implementation.</li>
<li>Partner with Strategic Account Managers to identify and recommend new features, integrations, and optimization opportunities that enhance client value and drive expansion.</li>
<li>Act as the primary liaison between customers, Product and Engineering, providing technical guidance, managing escalations, and ensuring complex issues are resolved efficiently and effectively.</li>
<li>Maintain deep product knowledge to provide strategic recommendations and drive adoption.</li>
<li>Translate business objectives into actionable technology strategies using Boulevard’s platform.</li>
<li>Advise customers on configuration, integrations, API usage, and optimization best practices, and execute on product updates or technical changes to ensure continued alignment with their business needs</li>
<li>Serve as a customer advocate, gathering feedback and representing client needs internally to influence roadmap and process improvements.</li>
<li>Document recurring technical issues and propose improvements to internal playbooks and processes.</li>
<li>Join Quarterly Business Reviews (QBRs) to align on strategic goals, review outcomes, and identify growth opportunities.</li>
<li>Maintain accurate and up-to-date documentation across Salesforce, Asana, and other tools, ensuring operational excellence and accountability.</li>
</ul>
What you'll need to thrive:&nbsp;
<ul>
<li>Experience: 3–5 years in a technical, customer-facing role such as Technical Account Manager, Customer Success Manager, or Solutions Engineer within a SaaS organization.</li>
<li>Multitasking &amp; Project Management: Ability to manage multiple customer accounts, projects, and requests simultaneously,balancing competing priorities while maintaining exceptional attention to detail and follow-through.</li>
<li>Technical Acumen: Deep understanding of SaaS products, APIs, and integrations; ability to troubleshoot and communicate complex technical concepts effectively.</li>
<li>Customer Advocacy: Passion for helping customers succeed; proven track record of improving adoption, satisfaction, and retention.</li>
<li>Collaboration: Skilled at partnering with Sales, Product, Support, and Engineering to deliver seamless customer outcomes.</li>
<li>Communication: Exceptional written and verbal communication skills with the ability to tailor messages to both technical and executive audiences.</li>
<li>Organization: Highly organized and self-driven; able to manage multiple accounts, priorities, and deliverables simultaneously.</li>
<li>Data-Driven Mindset: Comfortable using data and metrics to track performance, identify trends, and inform strategy.</li>
<li>Bonus Points: Experience in appointment-based or service-industry software; familiarity with tools such as Salesforce, Asana, and Slack.</li>
</ul>
How we’ll take care of you:
At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is $83,200 - $112,300 per year. For all other U.S. locations, the anticipated base salary range is $70,900 -&nbsp; $95,500 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling.<div class="content-conclusion">In addition to the wonderful people you’ll get to work with&nbsp;and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp;
<ul>
<li>
✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.&nbsp;
</li>
<li>
🏝 Take a break whenever you need with our flexible vacation day policy.&nbsp;
</li>
<li>
🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.&nbsp;
</li>
<li>
💚 Family planning resources and specialized support programs.&nbsp;
</li>
<li>
🔮 Equity: get ahead on the ground floor and grow with Boulevard.&nbsp;
</li>
<li>
💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve.
</li>
</ul>
&nbsp;
📲 We recommend following <a href="https://www.linkedin.com/company/boulevard/">our official LinkedIn page</a> to stay up to date on all things Boulevard life!
Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.</div>

Technical Account Manager

<div class="content-intro">Who is Boulevard? 
Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.
Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;<a class="css-tgpl01" href="https://www.joinblvd.com/" target="_blank">how we (and YOU) can make that happen</a>.&nbsp;
We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through <a class="css-tgpl01" href="https://www.joinblvd.com/about" target="_blank">our story and what we value the most</a>.
Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.</div>Come do the best work of your life at Boulevard.
Support is the first line of contact for customers, providing deep subject matter expertise to solve break/fix issues, unblocking and enabling each business to fully leverage our platform to reach their goals. Whether business owners, front desk users, or service providers, our Support team strives to continually provide best-in-class omnichannel support.&nbsp;
This role will focus on actively contributing to scaling a diverse, hardworking team of multi-tier Support Specialists (and potentially managers) as we continue to grow. You’ll play a key role in building scalable solutions and processes while nurturing a collaborative, inclusive culture where folks thrive on demonstrating our values and providing an exceptional customer experience. You’ll report to and work closely with the Director of Support to improve operations, efficiency, and quality; reduce response times; and contribute to an overall seamless customer experience. You will also work cross-functionally with other Support leaders, CX teams, Ops, Product, and Engineering as we take on new initiatives to drive towards continual improvement.&nbsp;
Success in this role looks like self-driven ownership, proactivity, and effectively balancing daily team management with delegated project management.
The Sr. Manager of Support will be expected to be available and responsive during business hours (9-6, M-F) in their local time zone with flexibility to adjust for unforeseen volume spikes and business needs, also taking part in on-call Incident coverage rotations.
What you’ll do here:
<ul>
<li>Team &amp; Escalation Management
<ul>
<li>Own hiring, coaching, and empowering a hardworking, diverse team of multi-tier Support Specialists and/or managers</li>
<li>Regularly host team meetings and 1:1s, owning team performance management</li>
<li>Utilize internal tools to monitor and manage your immediate team’s performance along with queues/inboxes, maintaining a continual pulse on Support to ensure SLAs are met and customer experience meets our expectations</li>
<li>Analyze team performance and ticket data, identifying/sharing trends, drivers, and making recommendations on potential actions</li>
<li>Run or oversee QA for your team to ensure we meet a high bar across customer communications, providing targeted feedback in 1:1s</li>
<li>Drive continual team improvements in efficiency, quality, response times, and customer satisfaction&nbsp;</li>
<li>Assist Specialists/Managers in developing short- and long-term career goals, identifying and enabling growth opportunities when appropriate&nbsp;</li>
<li>Navigate difficult conversations with grace, adjusting to your audience’s communication styles and needs while adhering to performance timelines</li>
<li>De-escalate sensitive escalations with confidence, effectively navigating through defined channels to resolve issues when necessary</li>
<li>Identify incidents and accurately follow incident response protocol as Support Incident Commander (rotating with other Support leaders)</li>
</ul>
</li>
<li>Department &amp; Cross-functional Initiatives/Projects
<ul>
<li>Influence the direction of BLVD Support by partnering with Support leadership on department and cross-functional initiatives, customer advocacy, and improvement opportunities.</li>
<li>Own and successfully deliver on complex Support projects that drive toward KPI/OKR goals</li>
<li>Identify and lead efforts to address opportunities to continually improve broader efficiency and customer experience</li>
<li>Proactively identify Support resource, enablement, and process gaps, collaborating effectively with stakeholders and/or owning next steps</li>
<li>Personal development and upskilling (as time allows)</li>
<li>Demonstrate agility, resilience, and the ability to exercise good judgement and critical thinking under pressure</li>
<li>Exercise exceptional project management skills–completing projects, deliverables, and tasks on time while proactively communicating updates to stakeholders</li>
<li>Collaborate effectively with your immediate remote team and cross-functional partners, including Finance, Engineering, Product, and other Customer Experience teams.</li>
</ul>
</li>
</ul>
What you need to thrive:
<ul>
<li>Experience: 5-10+ years Support management experience, having progressively developed within people leadership roles, in a fast-paced SaaS startup environment across multiple customer segments inclusive of Enterprise; previous experience playing an active part in building/evolving a team is a must.</li>
<li>Technical aptitude: Previous experience managing a multi-tier Support team for a technical platform that manages and troubleshoots data, reporting, audit logs, user permissions/roles, scheduling, payments, inventory or a combination of several of these using internal resources and external tools. Well-versed in incident response. Previous experience with standard Support tools such as ticketing platforms (Intercom, Zendesk, Salesforce), Jira, audit logs, Zoom, Slack, etc.</li>
<li>Joy for details: Every i is dotted, every t is crossed. Our customers mind the details for their clients, and we do the same for them, with pleasure!</li>
<li>Exceptionally Results Oriented: Analytical, methodical approach to identifying challenges and measuring impact–strong ownership in tracking metrics and outcomes.Ability to Think Systematically: You are well-versed in identifying and building team-level infrastructure, processes, and tools to drive efficiency and streamlined operations.&nbsp;</li>
<li>Let’s-do-this energy: Bring your seasoned Senior Support Manager hate, let your curiosity shine, and jump into our entrepreneurial, fast-paced environment!</li>
<li>High EQ: You’re a seasoned leader, able to coach your team and model how to effectively navigate internal relationships and complex customer interactions by utilizing your versatile communication style, sophisticated interpersonal skills, and displaying a resilient spirit.</li>
<li>Outstanding customer rapport: Give life to our Boulevard values by personifying the brand in every interaction, delighting customers and remaining mindful of the customer experience with your exceptional verbal and written communication skills</li>
<li>Patience, Positivity, Problem solving: As a senior leader on the Support team you will need to approach situations with a bias for strategic action, meeting challenges or conflict with a solutions-oriented focus that solves the immediate issue while planning future prevention.&nbsp;</li>
<li>Flexibility: Boulevard customers operate businesses that extend beyond the traditional 9-5; in addition to the standard schedule and on-call incident response rotation, team members may occasionally work extended days as needed and provide on-call coverage on holidays.</li>
</ul>
&nbsp;
How We’ll Take Care Of You:
At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary for this role. For U.S. based candidates, the anticipated base salary of this role is $135,000 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling.<div class="content-conclusion">In addition to the wonderful people you’ll get to work with&nbsp;and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp;
<ul>
<li>
✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.&nbsp;
</li>
<li>
🏝 Take a break whenever you need with our flexible vacation day policy.&nbsp;
</li>
<li>
🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.&nbsp;
</li>
<li>
💚 Family planning resources and specialized support programs.&nbsp;
</li>
<li>
🔮 Equity: get ahead on the ground floor and grow with Boulevard.&nbsp;
</li>
<li>
💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve.
</li>
</ul>
&nbsp;
📲 We recommend following <a href="https://www.linkedin.com/company/boulevard/">our official LinkedIn page</a> to stay up to date on all things Boulevard life!
Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.</div>

Senior Manager, Support

<div class="content-intro">Who is Boulevard? 
Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.
Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;<a class="css-tgpl01" href="https://www.joinblvd.com/" target="_blank">how we (and YOU) can make that happen</a>.&nbsp;
We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through <a class="css-tgpl01" href="https://www.joinblvd.com/about" target="_blank">our story and what we value the most</a>.
Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.</div>Come do the best work of your life at Boulevard.
The Senior Legal Specialist role sits at the center of how Legal supports Boulevard's business. You will serve as the first point of contact for many of the questions, requests, and issues that flow into Legal, helping teams navigate ambiguity, gather facts, identify risks, and move work forward quickly.
Legal operations is a big part of this role, but it isn't the whole job. You'll help build and improve Legal's operational infrastructure, and you'll also work hands-on across contracts, compliance, and corporate matters while partnering with teams in Sales, Customer Experience, Product, Payments, Finance, and Operations to triage issues, provide preliminary guidance, and determine when attorney involvement is required. As Legal increasingly leverages AI to scale, you'll also help pioneer how we use these tools, building AI-enabled workflows that let a lean team support a fast-growing business.
Success in this role requires equal parts operational excellence, legal judgment, business partnership, and a builder’s curiosity about how AI and automation can reshape legal work. You'll spend part of your time building scalable systems, playbooks, and self-service resources that make Legal more efficient, and part of your time helping the business solve problems in real time. If you enjoy operating at the intersection of legal, compliance, operations, and strategy, and thrive in fast-moving environments where no two days look the same, you'll love this role.
What you'll do here:
<ul>
<li>Serve as a first point of contact for inbound legal, compliance, and operational requests from across the business</li>
<li>Gather facts, identify issues, spot risks, and provide preliminary guidance using established playbooks and frameworks</li>
<li>Escalate matters appropriately, providing attorneys with context, analysis, recommendations, and proposed next steps</li>
<li>Draft, review, and manage a broad range of routine commercial agreements (NDAs, vendor and customer contracts, order forms) and shepherd them through signature and renewal</li>
<li>Support and continuously improve Legal intake, triage, prioritization, and workflow management processes</li>
<li>Build and maintain Legal systems, knowledge resources, playbooks, templates, and self-service tools, including the contract lifecycle (CLM), e-signature platforms, and AI-assisted review and intake tools.</li>
<li>Support corporate, governance, and related administrative matters as needed</li>
<li>Identify recurring questions, bottlenecks, and sources of friction, and develop scalable solutions to address them</li>
<li>Partner closely with attorneys and business stakeholders to help Legal support Boulevard's growth efficiently and effectively</li>
<li>Pilot, evaluate, and roll out AI tools across Legal, developing prompts, workflows, and guardrails that improve speed and quality while keeping a human in the loop for judgment calls.</li>
</ul>
What you'll need to thrive:
<ul>
<li>Experience: At least 5 years of experience in legal operations, contract management, corporate paralegal, compliance, or a comparable business-facing legal role. We value demonstrated ability over an exact title or tenure, so apply if you have the depth even if the years don't line up precisely.</li>
<li>Business Partnership: Experience serving as a trusted resource to business stakeholders and helping teams navigate complex or ambiguous situations.</li>
<li>Legal Judgment: Ability to identify issues, assess risk, distinguish between routine and novel matters, and know when escalation is required.</li>
<li>Contracts: Comfortable reviewing and managing common commercial agreements such as NDAs, vendor contracts, and order forms.</li>
<li>Issue Spotting &amp; Triage: Comfortable gathering incomplete information, asking the right questions, and turning vague requests into actionable next steps.</li>
<li>Operational Excellence: Strong process orientation with experience improving workflows, documentation, and systems.</li>
<li>Ownership Mindset: Ability to operate independently, manage competing priorities, and drive work to completion without constant oversight.</li>
<li>Communication: Exceptional written and verbal communication skills, including the ability to explain complex issues clearly to non-legal audiences.</li>
<li>Systems, AI &amp; Automation: Hands-on experience using AI tools (contract review, drafting, research, or workflow automation) to improve efficiency, with genuine curiosity about applying emerging technology to legal work. Comfort experimenting with new tools and a point of view on where AI helps and where human judgment is still required.</li>
<li>Adaptability: Comfortable with ambiguity, rapid context switching, and supporting a wide range of subject matters in a fast-growing company.</li>
<li>Relationship Building: Ability to build trust and credibility across functions and influence outcomes without formal authority.</li>
</ul>
Ideal backgrounds:
We're less focused on a specific title and more focused on finding someone who has successfully operated at the intersection of legal, compliance, operations, and business partnership. Backgrounds that often succeed in this role include:
<ul>
<li>Senior Paralegal or Corporate Paralegal</li>
<li>Legal Operations Analyst or Manager</li>
<li>Contract Manager or Commercial Contracts Specialist</li>
<li>Legal Specialist or Legal Coordinator</li>
<li>Compliance Analyst or Specialist with strong operational and stakeholder-management experience</li>
</ul>
This role is intentionally broad. Successful candidates are energized by navigating ambiguity, partnering directly with business teams, and building scalable solutions, not simply executing within established processes. We're especially interested in candidates who have championed AI or automation adoption within a legal or operations function. If you're excited about the work but don't meet every qualification, we'd still encourage you to apply.
How we'll take care of you:
At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is $107,300 - $134,090 per year. For all other U.S. locations, the anticipated base salary range is $97,500 - $134,000 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling.<div class="content-conclusion">In addition to the wonderful people you’ll get to work with&nbsp;and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp;
<ul>
<li>
✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.&nbsp;
</li>
<li>
🏝 Take a break whenever you need with our flexible vacation day policy.&nbsp;
</li>
<li>
🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.&nbsp;
</li>
<li>
💚 Family planning resources and specialized support programs.&nbsp;
</li>
<li>
🔮 Equity: get ahead on the ground floor and grow with Boulevard.&nbsp;
</li>
<li>
💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve.
</li>
</ul>
&nbsp;
📲 We recommend following <a href="https://www.linkedin.com/company/boulevard/">our official LinkedIn page</a> to stay up to date on all things Boulevard life!
Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.</div>

Senior Legal Specialist

<div class="content-intro">Who is Boulevard? 
Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.
Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;<a class="css-tgpl01" href="https://www.joinblvd.com/" target="_blank">how we (and YOU) can make that happen</a>.&nbsp;
We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through <a class="css-tgpl01" href="https://www.joinblvd.com/about" target="_blank">our story and what we value the most</a>.
Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.</div>Come do the best work of your life at Boulevard.
As Lead Counsel, you'll run commercial deals, answer the regulatory and product questions that come with operating a payments platform in a regulated market, and handle the everyday legal needs of a fast-growing company, mostly on your own judgment. Reporting to Boulevard’s General Counsel, you'll work autonomously, partner directly with teams across Boulevard, and escalate only the genuinely novel, high-risk, or strategic matters. If you want broad scope, the trust and support to run with it, and the chance to help shape how Legal supports the business, this role is for you.
What you'll do here:
<ul>
<li>Serve as the dedicated legal partner to a portfolio of product and business teams, providing day-to-day legal counsel on high-impact, fast-moving initiatives.</li>
<li>Advise on a broad range of legal matters, including payments and FinTech, healthcare/MedSpa compliance, consumer protection, marketing, privacy, data governance, intellectual property, and dispute resolution.</li>
<li>Lead the drafting, review, negotiation, and management of commercial agreements, from strategic partnerships and payments deals to customer contracts and renewals.</li>
<li>Own and continuously improve contract templates, playbooks, and legal processes to increase efficiency and consistency across the business.</li>
<li>Partner closely with Sales and GTM teams to balance legal risk with business velocity and enable faster deal execution.</li>
<li>Collaborate with Legal Operations to build scalable workflows, automate repeatable work, and continuously improve how Legal supports the business.</li>
<li>Join a lean, highly collaborative legal team where you'll have broad ownership, direct business impact, and the opportunity to help shape how Legal scales alongside a fast-growing company.</li>
</ul>
What you'll need to thrive:
<ul>
<li>Experience: 6 to 11 years of combined law-firm and in-house experience, ideally including time at a SaaS, payments/fintech, or other regulated technology company. We value demonstrated breadth and judgment over an exact title or year count.</li>
<li>Credentials: JD from an accredited law school and an active license to practice law in at least one US state.</li>
<li>Autonomy: A track record of operating independently, owning matters end to end, and being trusted to make and defend judgment calls with limited oversight.</li>
<li>Commercial depth: Strong command of technology and commercial contracting, with the instinct to balance risk and speed.</li>
<li>Generalist range: Comfort moving across commercial, regulatory, privacy, corporate, and employment questions, and the resourcefulness to get smart fast on something unfamiliar.</li>
<li>Business partnership: A practical, solutions-oriented style; you make complex issues clear to non-lawyers and are known as an enabler, not a gatekeeper.</li>
<li>Composure in ambiguity: You do your best work with incomplete information, competing priorities, and a fast-moving business.</li>
</ul>
Nice to have:
<ul>
<li>Exposure to payments or fintech regulation (money movement, processor or card-network rules).</li>
<li>Familiarity with healthcare, wellness, or other regulated consumer industries.</li>
<li>Privacy experience (CCPA/CPRA, GDPR) beyond contract-level data terms.</li>
<li>Experience as an early or sole in-house attorney at a high-growth company.</li>
</ul>
How we'll take care of you:
At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For U.S. based candidates, the anticipated base salary range is $178,200 - $243,600 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling.<div class="content-conclusion">In addition to the wonderful people you’ll get to work with&nbsp;and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp;
<ul>
<li>
✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.&nbsp;
</li>
<li>
🏝 Take a break whenever you need with our flexible vacation day policy.&nbsp;
</li>
<li>
🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.&nbsp;
</li>
<li>
💚 Family planning resources and specialized support programs.&nbsp;
</li>
<li>
🔮 Equity: get ahead on the ground floor and grow with Boulevard.&nbsp;
</li>
<li>
💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve.
</li>
</ul>
&nbsp;
📲 We recommend following <a href="https://www.linkedin.com/company/boulevard/">our official LinkedIn page</a> to stay up to date on all things Boulevard life!
Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.</div>

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