Boulevard offers the first and only client experience platform purpose-built for appointment-based, self-care businesses. We’ve earned the trust of thousands of salons, spas, barbershops, MedSpas, and other self-care businesses across the nation by striving to give them the same incredible service and support they give their clients. Our innovative platform delivers personalized, enjoyable experiences with online appointment scheduling, seamless business management, marketing, and payments that are simple, elegant, and reliable.

boulevard

<div class="content-intro">Who is Boulevard? 
Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.
Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;<a class="css-tgpl01" href="https://www.joinblvd.com/" target="_blank">how we (and YOU) can make that happen</a>.&nbsp;
We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through <a class="css-tgpl01" href="https://www.joinblvd.com/about" target="_blank">our story and what we value the most</a>.
Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.</div>Come do the best work of your life at Boulevard. Boulevard is the client experience platform purpose-built for salons, spas, medspas, and wellness businesses. More than 5,000 businesses use Boulevard — processing over $5 billion in payments annually. We've raised $188M in funding and are scaling fast, with growing ambitions in enterprise and multi-location operators.
Every salon, spa, and medspa deserves a front desk that never misses a call, never drops a message, and always knows what to say. Boulevard's AI Receptionist is building that — agentic AI that handles client communication across voice and text so businesses can grow faster, operate leaner, and deliver an exceptional experience every time. This role owns that vision end-to-end.
WHAT YOU'LL DO
Own the AI Receptionist product end-to-end
<ul>
<li>You'll set the vision, roadmap, and success criteria for Boulevard's AI Receptionist suite — our answer to the modern contact center for self-care businesses. That means owning how AI engages clients in 1:1 interactions across voice and text: when it handles conversations autonomously, when it hands off to staff, and how that transition feels invisible to the client and effortless for the team.</li>
</ul>
&nbsp;
Define what great AI-powered client communication looks like
<ul>
<li>You'll develop a deep point of view on where AI should handle interactions autonomously, where it should hand off to staff, and how to make that transition seamless — including how conversations maintain continuity across channels, how fallback behaviors are designed when AI can't resolve something, and how the overall experience feels coherent whether a client is talking to AI or a human.</li>
</ul>
&nbsp;
Drive adoption and outcomes
<ul>
<li>You'll own the business outcomes for the AI Receptionist — revenue, adoption, and retention — and define the product metrics that drive them: autonomous resolution rate, agent productivity, CSAT, and more. You'll collaborate on pricing strategy and be expected to connect what's happening in the product to what it means for their business.</li>
</ul>
&nbsp;
Represent the customer
<ul>
<li>You'll develop genuine fluency with how self-care businesses manage client communication today — what they trust, what they fear, what they'd delegate in a heartbeat and what they'd never let out of human hands. That customer insight is what separates AI that gets adopted from AI that gets turned off.</li>
</ul>
&nbsp;
WHAT YOU'LL BRING
<ul>
<li>5–8 years in product management with experience in B2B2C or both B2C and B2B environments — you understand what it means to serve a business and their end customer simultaneously</li>
<li>Experience shipping AI-powered products — you know how to shape how AI behaves, design for when it falls short, and earn user trust over time</li>
<li>LLM fluency — enough hands-on familiarity with LLMs and prompt design to partner credibly with engineering without needing a translator</li>
<li>AI-native in your own practice — you're using tools like Claude daily, running side projects, and staying genuinely close to how the technology is evolving</li>
<li>Strong voice-of-customer instincts — you've built products for users who are skeptical of automation and know how to design for trust</li>
<li>Data fluency — you're comfortable defining metrics, pulling your own analysis, and building the case for roadmap bets with evidence</li>
<li>Cross-functional leadership — you've influenced engineering, design, and data teams without relying on authority, and you've kept multiple workstreams moving in parallel</li>
<li>Clear communication — you can translate complex AI product decisions into terms that resonate with business owners, cross-functional partners, and leadership alike</li>
</ul>
 PREFERRED
<ul>
<li>Experience with conversational AI, voice interfaces, or messaging products</li>
<li>Experience in vertical SaaS or services-industry platforms</li>
<li>Familiarity with AI quality evaluation — you've thought about how to measure and improve AI conversation quality, not just ship it</li>
<li>A genuine affinity for small businesses — you understand their constraints and what it takes to earn their trust</li>
</ul>
 WHY THIS ROLE MATTERS
&nbsp;
The AI Receptionist is one of Boulevard's highest-visibility bets. For a self-care business, the front-of-house experience — answering calls, responding to texts, knowing when to bring a human in — is where client relationships are made or broken. AI that gets this right is transformative. AI that gets it wrong damages trust overnight.
&nbsp;
This role is a rare opportunity to build an AI product that has a direct, tangible impact on how thousands of small businesses show up for their clients — at a company that's well-funded, growing fast, and early enough in its AI journey that this PM will genuinely shape the direction.
&nbsp;
<div>
Compensation
At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is $137,000 - $185,700 per year. For all other U.S. locations, the anticipated base salary range is $120,400 - $163,000 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling.
</div>
&nbsp;<div class="content-conclusion">In addition to the wonderful people you’ll get to work with&nbsp;and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp;
<ul>
<li>
✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.&nbsp;
</li>
<li>
🏝 Take a break whenever you need with our flexible vacation day policy.&nbsp;
</li>
<li>
🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.&nbsp;
</li>
<li>
💚 Family planning resources and specialized support programs.&nbsp;
</li>
<li>
🔮 Equity: get ahead on the ground floor and grow with Boulevard.&nbsp;
</li>
<li>
💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve.
</li>
</ul>
&nbsp;
📲 We recommend following <a href="https://www.linkedin.com/company/boulevard/">our official LinkedIn page</a> to stay up to date on all things Boulevard life!
Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.</div>

Senior Product Manager, AI Receptionist

<div class="content-intro">Who is Boulevard? 
Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.
Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;<a class="css-tgpl01" href="https://www.joinblvd.com/" target="_blank">how we (and YOU) can make that happen</a>.&nbsp;
We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through <a class="css-tgpl01" href="https://www.joinblvd.com/about" target="_blank">our story and what we value the most</a>.
Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.</div>Come Do the Best Work of Your Life at Boulevard
Every transaction that flows through Boulevard is a moment of truth — for the client who just received a service, and for the business trying to run a great operation. Commerce isn't just a feature layer; it's the transactional layer that thousands of businesses rely on to deliver exceptional client service, transact, and grow revenue. When the experience is right, it's seamless. When it's not, friction ripples from the front desk all the way into the business' books.
As Boulevard expands upmarket, supports complex franchise brands, and grows internationally, the commerce experience has to scale with it — more flexible, more reliable, and more intuitive for the operators and clients who depend on it every day. As Senior PM for Commerce Experience, you'll partner closely with a dedicated engineering and design team, and cross-functional stakeholders to translate underlying capabilities into experiences that feel obvious, trustworthy, and complete for a business and their clients. You'll bring rigor to how we measure and improve those experiences over time, using data and customer insight to continuously close the gap between where things are and where they need to be.
&nbsp;
What You'll Bring
-5–8 years of product management experience, with at least 3 years in a B2B or SaaS environment and a track record of owning consumer-facing flows end-to-end
-Systems thinker: You connect the dots across complex workflows, multiple persona types, and technical constraints — and translate that into product decisions that feel simple to the people on the receiving end, whether that's a client completing a transaction or an operator running a multi-location business
-Commerce to close: You've owned experiences that span the full transaction lifecycle — from checkout through to &nbsp;financial reporting, accounting and the other data surfaces andbusiness tools operators depend on
-Strong design partnership: You bring design in early, push the thinking together, and hold a high bar for experience quality without losing sight of what's shippable
-Bias toward outcomes: You navigate ambiguity by anchoring on what actually matters — cutting through noise to find the right problem, and measuring your work by whether it moved something real for the business or the people using it
-Cross-functional influence: You've worked effectively across product, engineering, and adjacent teams without direct authority, and you know how to move work forward when ownership lines are blurry
-Fluency with AI tools as part of your own practice — to accelerate discovery, sharpen tradeoffs, or move faster
&nbsp;
Preferred
-Experience in vertical SaaS, or services-industry platforms
&nbsp;
How We Will Take Care Of You
At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is $137,000 - $185,700 &nbsp;per year. For all other U.S. locations, the anticipated base salary range is $120,400 - $163,000.In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling. &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;
&nbsp;<div class="content-conclusion">In addition to the wonderful people you’ll get to work with&nbsp;and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp;
<ul>
<li>
✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.&nbsp;
</li>
<li>
🏝 Take a break whenever you need with our flexible vacation day policy.&nbsp;
</li>
<li>
🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.&nbsp;
</li>
<li>
💚 Family planning resources and specialized support programs.&nbsp;
</li>
<li>
🔮 Equity: get ahead on the ground floor and grow with Boulevard.&nbsp;
</li>
<li>
💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve.
</li>
</ul>
&nbsp;
📲 We recommend following <a href="https://www.linkedin.com/company/boulevard/">our official LinkedIn page</a> to stay up to date on all things Boulevard life!
Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.</div>

Senior Product Manager - Commerce

Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;how we (and YOU) can make that happen.&nbsp; We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.What You'll Do As Senior PM for Developer Ecosystems, you'll play a critical role in driving our ecosystem strategy across four key areas: Ecosystem Strategy &amp; VisionWorking in close partnership with Boulevard's Partnerships team, you'll help define the ecosystem strategy — who we build for, where we play, and how we grow. Your work will deeply influence the build-vs-partner framework: when Boulevard builds a capability as a core product feature, when we enable a third-party developer, and when a strategic partnership is the right answer. This shapes not just the integration roadmap, but what Boulevard builds internally. You'll play a key role in driving alignment with executive stakeholders on where the ecosystem goes next. Partner &amp; Integration ExperienceYou'll own Boulevard's integration portfolio end-to-end — from the 1st party integrations that businesses depend on today (Shopify, QuickBooks, etc) to the developer platform and partnerships that expand what Boulevard can deliver tomorrow. From developer onboarding to ongoing partnership, you'll shape how integrations create compounding value for self-care businesses. MCP &amp; AI ConnectivityOwn Boulevard's MCP strategy — how external AI agents and systems interact with Boulevard on behalf of businesses and clients. Define where we play, what we expose, and how we turn this into a differentiator. Define and Measure SuccessDefine what good looks like — developer adoption, integration usage, partner-driven revenue impact — and use those signals to continuously define and refine the vision and roadmap. What You'll Bring Platform PM experience: 5+ years in product management, with significant time owning developer-facing products — APIs, developer portals, or similar Ecosystem strategy depth: You've contributed to building or scaling a developer ecosystem and have a point of view on how ecosystems grow — how to sequence partner investment, where API monetization fits into a platform strategy, and how the dynamics shift as an ecosystem matures&nbsp; Build vs. partner judgment: You have a framework for when to build in-house, when to enable third-party developers, and when a strategic partnership is the right answer — and a track record of applying it consistently under pressure Technical fluency: You can discuss API design, webhook architecture, and MCP without engineers translating for you Partnership collaboration: You've worked in close, shared-accountability relationships with a Partnerships or BD team — collaborating on roadmap priorities, navigating co-development tradeoffs, and building the product frameworks that make partner relationships scalable Executive communication: This space is new to Boulevard and requires ongoing alignment up and across the org. You communicate complex technical tradeoffs clearly to cross-functional stakeholders, including leadership, and can connect developer platform work to broader company priorities First-principles thinking: You're energized by ambiguity and have demonstrated examples of bringing clarity and structure to spaces that are still taking shape Preferred Fluency with AI tools as part of your own practice — using them to accelerate discovery, sharpen tradeoff analysis, or communicate complex decisions Experience in vertical SaaS, services-industry platforms, or multi-tenant B2B environments Why This Role Matters Boulevard is at an inflection point — going upmarket, investing in AI, and scaling toward a much larger ambition. Every growth vector depends on a platform that external developers, partners, and AI agents can build on. That platform doesn't fully exist yet.This is a rare opportunity to step into a high-leverage role at a well-funded company with clear market leadership — and shape an ecosystem that is still early enough to define. What you build in the next 12–24 months will shape Boulevard's extensibility for years to come. How We Will Take Care Of YouA At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is $163,000 - 221,000 per year. For all other U.S. locations, the anticipated base salary range is $148,000 - 200,500 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling.In addition to the wonderful people you’ll get to work with&nbsp;and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp; ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.&nbsp; 🏝 Take a break whenever you need with our flexible vacation day policy.&nbsp; 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.&nbsp; 💚 Family planning resources and specialized support programs.&nbsp; 🔮 Equity: get ahead on the ground floor and grow with Boulevard.&nbsp; 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. &nbsp; 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Senior Product Manager, Developer Ecosystem

<div class="content-intro">Who is Boulevard? 
Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.
Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;<a class="css-tgpl01" href="https://www.joinblvd.com/" target="_blank">how we (and YOU) can make that happen</a>.&nbsp;
We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through <a class="css-tgpl01" href="https://www.joinblvd.com/about" target="_blank">our story and what we value the most</a>.
Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.</div>Come do the best work of your life at Boulevard.
Integrated payments processing is a core component of Boulevard’s industry-leading business management platform. Processing over $3B annually and growing fast, we have ambitious goals for our payments business and are looking for a Risk Analyst to help review and approve merchant applications, monitor customer transactions for potential risk, and handle payments-related customer escalations.&nbsp;
The Risk Analyst II conducts the reviews of new merchants as they are onboarded to ensure compliance with our internal policies, our processors guidelines, card brand rules as well as federal regulations. They also make recommendations for enhancements that will streamline the underwriting process and improve the merchant experience.
What you’ll do here
<ul>
<li>Conduct comprehensive merchant application reviews and analyses, covering Know Your Customer (KYC) and Anti-money laundering (AML) rules</li>
<li>Review and analyze flagged transactions and other alerts, making well-reasoned recommendations around compliance with payments processing standards&nbsp;</li>
<li>Assist in the development of fraud detection &amp; risk management systems and tools, suggesting enhancements as needed</li>
<li>Review merchant transaction history to assess risk level and make approval recommendations for various payment processing limits&nbsp;</li>
<li>Manage inquiries and requests from customers, partners, and internal teams</li>
<li>Collaborate with internal teams, including Onboarding and Customer Support, and external partners on payment processing-related matters</li>
</ul>
What you’ll need to thrive:
<ul>
<li>High School Diploma minimum, Bachelor's degree preferred</li>
<li>3 - 7 years of experience in the payment industry, with a focus on underwriting, transaction monitoring, customer support and/or fraud/risk management</li>
<li>Proficiency with Microsoft Office Suite/Google, especially Excel/Sheets</li>
<li>Familiarity with merchant processing platforms and applications</li>
<li>Knowledge of card brands (Visa, Mastercard, etc.) rules and regulations</li>
<li>Awareness of PCI compliance</li>
<li>Ability to read and understand credit card processing statements</li>
<li>Strong analytical skills, attention to detail, and research capabilities</li>
<li>Able to research and make decisions on complex merchant-related issues then relay findings</li>
<li>Comfortable reaching out to customers directly via email or phone calls to review merchant application details</li>
<li>Experience with SQL, Tableau or Sigma is a plus</li>
<li>Autonomous work ethic, comfortable in a digitally connected environment</li>
</ul>
How we'll take care of you:
At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For U.S. based candidates, the anticipated base salary range is $101,000 - $119,000 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors, which include but are not limited to, applicable experience, location, and final leveling.<div class="content-conclusion"><h4>How We Take Care of Our Team</h4>
Our business is deeply immersed in an industry that’s centered around helping people feel their best, so we know that taking care of yourself isn’t selfish; it’s essential. That’s why our culture pairs high standards with genuine care. We don't glorify burnout or wear ‘always on’ as a badge of honor. Instead, we’ve created benefits designed to support you inside and outside of work, so you can bring your best self to both.
Here’s how we support you:
<ul>
<li>Competitive base pay and performance bonus eligibility because you deserve to be rewarded for your impact.</li>
<li>Equity participation for all full-time employees because we believe the people helping build Boulevard should share in our long-term success.</li>
<li>Comprehensive medical coverage with up to 100% employee premium coverage and 75% dependent coverage to help take care of you and your loved ones.</li>
<li>An annual $1,200 HSA employer contribution for eligible plans to help support healthcare costs and future planning.</li>
<li>100% covered dental, vision, life, and disability insurance, ensuring you stay healthy, protected, and ready for whatever life brings.</li>
<li>12 weeks of fully paid U.S. parental leave supporting all new parents equally as they take the time to bond, adjust, and be present when welcoming a new family member.</li>
<li>Flexible paid time off, plus 10 U.S. company holidays, where you are encouraged to rest, recharge, and take the time you need, guilt-free.&nbsp;&nbsp;</li>
<li>Fully remote with support, including a $200 home office setup allowance and a $50 monthly WFH reimbursement so your workspace is set up for success.&nbsp;</li>
<li>$200 quarterly Boulevard Bucks to prioritize your well-being and stay connected to the industry we serve.</li>
<li>And other perks like One Medical membership and Employee Assistant Program.</li>
</ul>
To learn how Boulevard collects, uses, and protects personal information related to candidates and employees, please review our&nbsp;<a href="https://www.joinblvd.com/legal/boulevard-employee-and-personnel-privacy-notice">Boulevard Employee &amp; Personnel Privacy Notice</a>.
Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.</div>

Risk Analyst II

<div class="content-intro">Who is Boulevard? 
Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.
Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;<a class="css-tgpl01" href="https://www.joinblvd.com/" target="_blank">how we (and YOU) can make that happen</a>.&nbsp;
We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through <a class="css-tgpl01" href="https://www.joinblvd.com/about" target="_blank">our story and what we value the most</a>.
Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.</div>Come do the best work of your life at Boulevard.
At Boulevard, we don’t just sell software — we build partnerships. As a Sales Development Representative,&nbsp;you’ll be the driving force behind our growth, connecting with future customers and introducing them to the tools that will revolutionize the way they run their businesses.
This role is perfect for someone who thrives on meaningful conversations, is passionate about solving real problems, and loves the energy of building something great. If you're an enthusiastic salesperson looking for opportunities to grow with us, we encourage you to apply. Come be a part of our evolving success story!
<h4>What you'll do here:&nbsp;</h4>
Turn Conversations into Partnerships. Drive Growth. Make an Impact.
<ul>
<li>Be the First Touchpoint: Engage with potential clients through strategic outbound outreach — email, phone, social, and more — and spark their interest in what Boulevard can do for their business.</li>
<li>Start the Journey: Qualify leads and set the stage for successful client partnerships by understanding their needs, identifying their pain points, and introducing them to the right solutions.</li>
<li>Own the Process: Use our sales tools (Salesforce, Gong, LinkedIn, and more) to stay organized, track conversations, and measure your impact daily.</li>
<li>Fuel the Funnel: Schedule meetings and demos for your partnered Account Executive by consistently bringing in high-quality leads from target industries.</li>
<li>Be a Market Expert: Stay on top of trends in business management software and the evolving POS space — you'll be the expert your prospects can trust.</li>
<li>Hit Your Goals (and Then Some): Consistently meet or exceed activity targets (calls, emails, meetings booked) and revenue-driving KPIs.</li>
</ul>
<h4>What you'll need to thrive:&nbsp;</h4>
<ul>
<li>A strong communicator who thrives on connection and conversation</li>
<li>Naturally curious and driven by a desire to help others succeed</li>
<li>Confident, coachable, and excited to grow in a fast-paced sales environment</li>
<li>A tech-savvy self-starter who knows how to organize their day and hit the ground running</li>
<li>Someone looking to get it on the ground floor and grow within a company&nbsp;&nbsp;</li>
</ul>
Experience: Former sales development, sales or SaaS experience a plus, work experience in sales, beauty (medspa) and self-care industry. Former educational focus in sales, communication, business and management preferred as well as internship experience
<h4>What you’ll get:</h4>
<ul>
<li>Top-Notch Training: Your first two weeks are all about learning Boulevard and sales skills — you'll complete a full onboarding program with platform deep dives, live training, and a “test out” at the end of week 2 to set you up for success.</li>
<li>Ongoing Development: Participate in regular enablement sessions to sharpen your skills and continue growing in your sales career.</li>
<li>Supportive Team Culture: You’ll work closely with passionate people who love what they do and celebrate wins together.</li>
</ul>
How we’ll take care of you:&nbsp;&nbsp;
*This role is ineligible for residents of Washington State, Hawaii &amp; Alaska*
At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base compensation for this role. For U.S. based candidates, the anticipated base compensation for this role is is a starting hourly rate of $25.24 ($52,500 per year), plus variable compensation of $37,500 for on target earnings (Total compensation with OTE of $90,000). The variable component is uncapped.<div class="content-conclusion"><h4>How We Take Care of Our Team</h4>
Our business is deeply immersed in an industry that’s centered around helping people feel their best, so we know that taking care of yourself isn’t selfish; it’s essential. That’s why our culture pairs high standards with genuine care. We don't glorify burnout or wear ‘always on’ as a badge of honor. Instead, we’ve created benefits designed to support you inside and outside of work, so you can bring your best self to both.
Here’s how we support you:
<ul>
<li>Competitive base pay and performance bonus eligibility because you deserve to be rewarded for your impact.</li>
<li>Equity participation for all full-time employees because we believe the people helping build Boulevard should share in our long-term success.</li>
<li>Comprehensive medical coverage with up to 100% employee premium coverage and 75% dependent coverage to help take care of you and your loved ones.</li>
<li>An annual $1,200 HSA employer contribution for eligible plans to help support healthcare costs and future planning.</li>
<li>100% covered dental, vision, life, and disability insurance, ensuring you stay healthy, protected, and ready for whatever life brings.</li>
<li>12 weeks of fully paid U.S. parental leave supporting all new parents equally as they take the time to bond, adjust, and be present when welcoming a new family member.</li>
<li>Flexible paid time off, plus 10 U.S. company holidays, where you are encouraged to rest, recharge, and take the time you need, guilt-free.&nbsp;&nbsp;</li>
<li>Fully remote with support, including a $200 home office setup allowance and a $50 monthly WFH reimbursement so your workspace is set up for success.&nbsp;</li>
<li>$200 quarterly Boulevard Bucks to prioritize your well-being and stay connected to the industry we serve.</li>
<li>And other perks like One Medical membership and Employee Assistant Program.</li>
</ul>
To learn how Boulevard collects, uses, and protects personal information related to candidates and employees, please review our&nbsp;<a href="https://www.joinblvd.com/legal/boulevard-employee-and-personnel-privacy-notice">Boulevard Employee &amp; Personnel Privacy Notice</a>.
Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.</div>

Sales Development Representative

<div class="content-intro">Who is Boulevard? 
Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.
Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;<a class="css-tgpl01" href="https://www.joinblvd.com/" target="_blank">how we (and YOU) can make that happen</a>.&nbsp;
We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through <a class="css-tgpl01" href="https://www.joinblvd.com/about" target="_blank">our story and what we value the most</a>.
Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.</div>Come Do The Best Work of Your Life at Boulevard.
Boulevard is the client experience platform purpose-built for salons, spas, medspas, and wellness businesses. More than 5,000 businesses use Boulevard to manage scheduling, payments, marketing, and client relationships — processing over $5 billion in payments annually. We’ve raised $188M in funding and are growing fast, particularly as we expand upmarket into multi-location and franchise operators.
We’re looking for a Staff Data Scientist to build Boulevard’s Product Intelligence function and own its core responsibilities. You have deep and broad experience in as many of these three disciplines 1. Doing the engineering work to build and maintain the tech stack 2. Data analysis and insights on product feature use to support product decisions 3. Using data science approaches like experiment design, measuring experiment results and building models that helps us understand customer behavior and customer product use better. You know what good looks like, you hold yourself and your work to that standard, and you don’t wait to be asked before surfacing what matters.
This role requires someone who is genuinely energized by ambiguity. There is no well-worn path to follow, you’ll be defining the questions, building the infrastructure to answer them, and charting the course forward — often without perfect information. That’s not a warning; for the right person, it’s the whole appeal.
You operate with the mindset of a team builder — creating processes, documenting best practices, and working with the structure and rigor that makes this function scalable from day one.
Key Responsibilities
<ul>
<li>Build Boulevard’s product data foundation - partnering across the Product Development organization to define what needs to be captured and how, and designing the models and the tech stack that translate raw data into clean, reliable and scalable analysis-ready assets in partnership with data engineering</li>
<li>In tight partnership with Product, develop data-driven recommendations that inform strategy and drive action — through engaging narratives, effective data storytelling, and visualizations adapted to the audience, from individual contributors to executive leadership</li>
<li>Build scalable, intuitive and self-serve dashboards that empower teams and stakeholders to independently explore data and make informed strategic decisions; fostering a data-driven culture by educating and enabling stakeholders to interpret data and act on it with confidence. Operationalize product analytics. Connect product analytics to OKRs and business outcomes.</li>
<li>Own deep-dive and exploratory analyses that up-level understanding of customers and their relationship with the product (e.g. funnel analysis, retention curves, cohort behavior, feature adoption) — surface insights proactively and build analytical narratives that support strategic business cases and influence product direction</li>
<li>Be the bridge between product data and the broader organization — ensuring insights actively inform and influence cross-functional decisions and outcomes</li>
<li>Create team processes and analytical workflows that enforce data accuracy and scale as the function grows; advocate for the tooling investments the team requires</li>
<li>Experimentation, design, not just readout. Own the experimentation practice for Product Development — partner with PMs and engineering to design experiments before feature releases (hypothesis, primary and guardrail metrics, unit of randomization, power and duration), then run the analysis and deliver a clear, defensible read on impact. Establish the standards, templates, and Statsig/tooling workflows that make experimentation the default way Boulevard evaluates a feature launch, and be honest about when a clean test isn't possible — designing the best available quasi-experimental read (pilot cohorts, staged rollouts, difference-in-differences, pre/post with controls) instead.</li>
<li>&nbsp;Modeling customer behavior. Apply statistical and machine learning methods to explain and predict customer behavior — propensity and adoption models, retention and churn risk, segmentation and clustering of usage patterns, time-to-value and activation modeling, and driver analysis that separates correlation from cause. Choose the simplest method that answers the question, validate rigorously (holdouts, backtesting, recall/precision trade-offs framed by business cost), and communicate uncertainty as clearly as the point estimate.</li>
<li>&nbsp;Get model output into the workflow. Take models from analysis to production — partner with data engineering to schedule, monitor, and version them, and land the output where it drives action (in-product surfaces, Gainsight, Salesforce, CSM and PM workflows). Own model performance over time, including drift, retraining, and retiring models that stop earning their keep.</li>
</ul>
What You’ll Need to Thrive
Required
<ul>
<li>8+ years of proven experience in data science or product analytics or engineering in a B2B SaaS or high-growth technology environment, with meaningful time spent in early-stage or low data-maturity environments — you’ve built the foundation, not just worked on top of one someone else laid. Act Like an Owner</li>
<li>Fluency with data analysis and BI tools: SQL, analytical tools like Python / Jupyter notebooks, Snowflake, DBT, Sigma for data and reporting pipelines and AWS infrastructure to productionalize analytics / models in a repeatable way; strong proficiency with data modeling. Know Your Sh*t</li>
<li>Direct experience designing and executing product instrumentation strategies — defining event schemas, authoring tracking plans, and ensuring reliable data capture in partnership with product and engineering</li>
<li>Expertise in building dashboards and visualizations using platforms such as Sigma, Looker, Tableau, or similar — with a track record of creating self-serve tools that teams actually use</li>
<li>Significant experience working directly with product managers and leaders — translating data findings into actionable opportunities and tradeoffs that drive strategy and roadmap investment</li>
<li>Demonstrated ability to design and execute deep-dive analyses across the full product lifecycle — including funnel diagnostics, cohort and retention modeling, and behavioral segmentation — translating statistical findings into clear, decision-ready narratives for product and leadership audiences</li>
<li>Deep, hands-on statistical and machine learning expertise applied to customer behavior. Regression and classification, propensity and churn-risk modeling, clustering and behavioral segmentation, survival and time-to-value analysis — with the judgment to reach for the simplest method that answers the question, validate it honestly, and communicate uncertainty as clearly as the estimate. Know Your Sh*t</li>
<li>Proven experience owning experimentation end to end, designing tests before a feature ships (hypothesis, primary and guardrail metrics, randomization unit, power and duration), running the analysis, and delivering a defensible read on impact. Hands-on experience on a platform such as Statsig, Optimizely. Equally important: the causal-inference toolkit and the judgment to use it when a clean A/B test isn't possible. Know Your Sh*t</li>
<li>Ability to build and own your own data pipelines. Production-grade DBT models, transformations, and orchestration in Snowflake, written in code with tests, documentation, and version control. You're self-sufficient from raw event to analysis-ready asset, and you partner with data engineering on platform and scale rather than waiting in their queue. Act Like an Owner</li>
<li>Clear, confident communication with stakeholders at any level — you can build a narrative that lands with a PM or the executive team, and you deliver it with the kind of presence that builds trust. Show Up With Style</li>
<li>High level of ownership with a demonstrated ability to manage projects end-to-end, identify opportunities, navigate ambiguity, and build processes that scale — comfortable thriving in fast-paced, dynamic environments with multiple competing priorities.&nbsp;Make an Impact</li>
<li>Proven track record of partnering cross-functionally and using product data to influence leadership decisions and outcomes — whether shaping go-to-market strategy, informing customer success priorities, or driving alignment across teams; you earn trust by being direct, generous with knowledge, and consistent in how you show up</li>
</ul>
Preferred
<ul>
<li>Experience evaluating or implementing product analytics tooling such as Amplitude, Mixpanel, or similar platforms</li>
</ul>
Why This Role Matters
Boulevard is at an inflection point. We’re scaling upmarket, expanding our product surface, and making bigger bets on where the business goes next. Every one of those bets requires a trusted picture of what’s happening in the product today.
<ul>
<li>Product teams can’t build with conviction without knowing how customers use what we’ve already shipped — that’s you</li>
<li>New launches succeed or fail quietly without the instrumentation and frameworks to measure them — that’s you</li>
<li>The path to stronger ARR runs through understanding which customers get the most value, and why — that’s you</li>
<li>Leadership can’t make the right strategic bets without a reliable, trusted source of truth for product performance — that’s you</li>
</ul>
This is foundational work that compounds. What you build in the first year will shape how Boulevard makes product decisions for the next five.
Compensation
At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is $164,000 - $205,000 per year. For all other U.S. locations, the anticipated base salary range is $171,400 - $201,800 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling.<div class="content-conclusion"><h4>How We Take Care of Our Team</h4>
Our business is deeply immersed in an industry that’s centered around helping people feel their best, so we know that taking care of yourself isn’t selfish; it’s essential. That’s why our culture pairs high standards with genuine care. We don't glorify burnout or wear ‘always on’ as a badge of honor. Instead, we’ve created benefits designed to support you inside and outside of work, so you can bring your best self to both.
Here’s how we support you:
<ul>
<li>Competitive base pay and performance bonus eligibility because you deserve to be rewarded for your impact.</li>
<li>Equity participation for all full-time employees because we believe the people helping build Boulevard should share in our long-term success.</li>
<li>Comprehensive medical coverage with up to 100% employee premium coverage and 75% dependent coverage to help take care of you and your loved ones.</li>
<li>An annual $1,200 HSA employer contribution for eligible plans to help support healthcare costs and future planning.</li>
<li>100% covered dental, vision, life, and disability insurance, ensuring you stay healthy, protected, and ready for whatever life brings.</li>
<li>12 weeks of fully paid U.S. parental leave supporting all new parents equally as they take the time to bond, adjust, and be present when welcoming a new family member.</li>
<li>Flexible paid time off, plus 10 U.S. company holidays, where you are encouraged to rest, recharge, and take the time you need, guilt-free.&nbsp;&nbsp;</li>
<li>Fully remote with support, including a $200 home office setup allowance and a $50 monthly WFH reimbursement so your workspace is set up for success.&nbsp;</li>
<li>$200 quarterly Boulevard Bucks to prioritize your well-being and stay connected to the industry we serve.</li>
<li>And other perks like One Medical membership and Employee Assistant Program.</li>
</ul>
To learn how Boulevard collects, uses, and protects personal information related to candidates and employees, please review our&nbsp;<a href="https://www.joinblvd.com/legal/boulevard-employee-and-personnel-privacy-notice">Boulevard Employee &amp; Personnel Privacy Notice</a>.
Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.</div>

Staff Data Scientist

<div class="content-intro">Who is Boulevard? 
Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.
Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;<a class="css-tgpl01" href="https://www.joinblvd.com/" target="_blank">how we (and YOU) can make that happen</a>.&nbsp;
We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through <a class="css-tgpl01" href="https://www.joinblvd.com/about" target="_blank">our story and what we value the most</a>.
Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.</div>Come do the best work of your life at Boulevard
We are looking for a Support Operations Manager to be the primary owner of operations within the Support organization. In this role you will report to the VP of Revenue Operations as we believe in the power of centralized operations across Sales, Marketing and Customer Experience. You will manage both the day-to-day administration of our tools and processes and the execution of strategic initiatives in partnership with Support leadership.
In this role, you’ll serve as the bridge between Support and Revenue Operations, ensuring alignment across systems, data, and processes. You’ll bring a deep understanding of industry best practices, proactively identify areas for improvement, and implement scalable solutions that empower our Support team to deliver a seamless end-to-end customer experience.
What you'll do here:
<ul>
<li>Own administration and optimization of our Support tech stack (Salesforce, Intercom, Jira), including integrations that enable seamless handoffs, ensuring reliable day-to-day operations while continuously improving system performance.&nbsp;&nbsp;</li>
<li>Execute strategy in partnership with Support leadership, translating business objectives into operational processes, workflows, and tool configurations.</li>
<li>Design and implement flows that sync data from Intercom and Jira back to Salesforce, giving customer-facing teams visibility into customer interactions and reliable reporting.</li>
<li>Design and maintain dashboards in Intercom and Salesforce that measure Support KPIs, and provide high-level and ad hoc reporting/analysis to Support and CX leadership to enable data-driven decisions.</li>
<li>Proactively identify and implement automation, workflow improvements, and tooling enhancements, leveraging AI where it drives measurable impact.</li>
<li>Collaborate closely with Revenue Operations and cross-functional stakeholders with diverse working styles to ensure consistency in data, tooling, and process design, and to build alignment without direct authority.</li>
<li>Support change management, reporting, and Support influx for Boulevard product releases.</li>
<li>Maintain clear documentation of processes and workflows in Confluence, scaling operational knowledge across the team.</li>
</ul>
What you'll need to thrive:
<ul>
<li>3-5+ years of experience in Support Operations, Business Operations, or a similar role in a fast-paced SaaS environment.</li>
<li>Experience supporting senior leaders (Director+) within multi-tiered Support orgs, with an understanding of how tiering structures, escalation paths, and management layers shape operational priorities and decision-making.</li>
<li>Proven expertise administering and optimizing Support Ticketing platforms and AI chat bots. (Salesforce and Intercom or similar are preferred.)</li>
<li>Familiarity with workflow automation tools and integrations across business systems.</li>
<li>Strong analytical skills paired with deep fluency in Support metrics, data, and KPIs (e.g. SLA adherence, CSAT, ticket volume/backlog, resolution time). Comfortable continually monitoring data to surface trends, actionable insights, and operational gaps before they become problems.</li>
<li>Resourcefulness, ability to research problems, and leverage available resources.</li>
<li>Experience presenting on projects, initiatives, and OKRs to cross-functional and senior audiences, translating operational work into clear business impact.</li>
<li>Effective project management skills with experience managing cross-functional initiatives, communicating tradeoffs, mitigating risks, and delivering outcomes.</li>
<li>Comfortable balancing reactive support requests, operational administration, strategic projects, and ad hoc asks while prioritizing based on business impact.</li>
<li>Strong technical aptitude, with the ability to quickly learn new systems, understand how they fit together, and confidently apply that knowledge to solve business problems.</li>
</ul>
Key Attributes:
<ul>
<li>Operational Expert - You understand support operations best practices and know how to implement them effectively.</li>
<li>Hands-on Owner - You're comfortable rolling up your sleeves to configure tools, troubleshoot issues, and keep operations running smoothly.</li>
<li>Relationship Builder - You align closely with Support leadership and RevOps, work effectively across seniority levels and working styles, and build the trust needed to drive progress without direct authority.</li>
<li>Continuous Improver - You proactively identify gaps and bring forward solutions that drive measurable impact.</li>
<li>High Accountability - You act like an owner, hold yourself to high standards, and move with speed and accuracy.</li>
</ul>
How we'll take care of you:<div class="content-conclusion"><h4>How We Take Care of Our Team</h4>
Our business is deeply immersed in an industry that’s centered around helping people feel their best, so we know that taking care of yourself isn’t selfish; it’s essential. That’s why our culture pairs high standards with genuine care. We don't glorify burnout or wear ‘always on’ as a badge of honor. Instead, we’ve created benefits designed to support you inside and outside of work, so you can bring your best self to both.
Here’s how we support you:
<ul>
<li>Competitive base pay and performance bonus eligibility because you deserve to be rewarded for your impact.</li>
<li>Equity participation for all full-time employees because we believe the people helping build Boulevard should share in our long-term success.</li>
<li>Comprehensive medical coverage with up to 100% employee premium coverage and 75% dependent coverage to help take care of you and your loved ones.</li>
<li>An annual $1,200 HSA employer contribution for eligible plans to help support healthcare costs and future planning.</li>
<li>100% covered dental, vision, life, and disability insurance, ensuring you stay healthy, protected, and ready for whatever life brings.</li>
<li>12 weeks of fully paid U.S. parental leave supporting all new parents equally as they take the time to bond, adjust, and be present when welcoming a new family member.</li>
<li>Flexible paid time off, plus 10 U.S. company holidays, where you are encouraged to rest, recharge, and take the time you need, guilt-free.&nbsp;&nbsp;</li>
<li>Fully remote with support, including a $200 home office setup allowance and a $50 monthly WFH reimbursement so your workspace is set up for success.&nbsp;</li>
<li>$200 quarterly Boulevard Bucks to prioritize your well-being and stay connected to the industry we serve.</li>
<li>And other perks like One Medical membership and Employee Assistant Program.</li>
</ul>
To learn how Boulevard collects, uses, and protects personal information related to candidates and employees, please review our&nbsp;<a href="https://www.joinblvd.com/legal/boulevard-employee-and-personnel-privacy-notice">Boulevard Employee &amp; Personnel Privacy Notice</a>.
Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.</div>

Support Operations Manager

<div class="content-intro">Who is Boulevard? 
Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.
Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;<a class="css-tgpl01" href="https://www.joinblvd.com/" target="_blank">how we (and YOU) can make that happen</a>.&nbsp;
We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through <a class="css-tgpl01" href="https://www.joinblvd.com/about" target="_blank">our story and what we value the most</a>.
Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.</div>Come do the best work of your life at Boulevard.
Boulevard is looking for senior hands-on IT leader to modernize and scale our corporate technology function as we grow. You’ll serve as the technical owner of our corporate IT environment, strengthening day-to-day operations while building the systems, automation, governance, and service standards required for a more proactive and scalable function.
This is a high-impact player-coach opportunity for someone who enjoys moving between strategy and execution. You’ll improve everything from identity, access, and endpoint management to employee onboarding, system health, and self-service—while partnering across the business to elevate Boulevard’s security, resilience, and overall employee technology experience. As the function evolves, you’ll also help shape its future structure, capabilities, and investment priorities.
What you’ll do here:
<ul>
<li>Own our corporate IT environment: Serve as the senior technical owner across Boulevard’s systems, applications, endpoints, identity infrastructure, and employee technology experience.</li>
<li>Build for scale: Assess existing systems, processes, and controls to identify gaps, reduce risk, and establish a proactive, scalable IT operating model.</li>
<li>Modernize and automate: Lead improvements across applications, integrations, workflows, self-service capabilities, and AI-enabled solutions that reduce manual work.</li>
<li>Strengthen lifecycle management: Improve onboarding, offboarding, provisioning, access governance, device management, SaaS administration, and asset lifecycle processes.</li>
<li>Elevate service delivery: Establish clear documentation, metrics, service expectations, and support practices that create a consistent and effective employee experience.</li>
<li>Solve complex problems: Act as an escalation point for challenging technical issues, drive root-cause resolution, and eliminate recurring operational friction.</li>
<li>Partner across Boulevard: Collaborate with Security, People, Finance, Legal, Engineering, and business leaders on technology, compliance, access, continuity, and operational priorities.</li>
<li>Shape the function’s future: Manage key vendors and technology partners while helping define Boulevard’s longer-term IT roadmap, team structure, capability gaps, and investment priorities.</li>
</ul>
What you’ll need to thrive:
<ul>
<li>Extensive IT experience: 10+ years of progressive experience across corporate IT, enterprise technology, IT operations, workplace technology, or related disciplines.</li>
<li>High-growth SaaS expertise: Experience operating in a SaaS or high-growth technology environment and adapting systems and processes as organizational needs evolve.</li>
<li>Deep technical breadth: Strong expertise across identity and access management, endpoint management, SaaS administration, asset lifecycle management, and IT service delivery.</li>
<li>Player-coach approach: The ability to balance hands-on technical execution with functional leadership, mentorship, prioritization, and long-term planning.</li>
<li>Proven program leadership: Demonstrated success leading complex IT initiatives from problem identification through implementation, adoption, and operationalization.</li>
<li>Scalable and automation-first mindset: Experience building standards, controls, documentation, metrics, integrations, self-service workflows, and AI-enabled capabilities.</li>
<li>Strong business judgment: The ability to influence senior stakeholders and partner effectively across Security, People, Finance, Legal, Engineering, and other business functions, supported by working knowledge of security, compliance, incident management, business continuity, and disaster recovery.</li>
<li>Relevant background: A bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field is preferred; equivalent relevant experience will also be considered. Experience with vendor management, technology rationalization, contract renewals, or spend optimization is a plus.</li>
</ul>
How we’ll take care of you:
At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is $150,000-$177,000&nbsp; per year. For all other U.S. locations, the anticipated base salary range is $136,000 - $160,000. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling. &nbsp;&nbsp;<div class="content-conclusion">In addition to the wonderful people you’ll get to work with&nbsp;and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp;
<ul>
<li>
✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.&nbsp;
</li>
<li>
🏝 Take a break whenever you need with our flexible vacation day policy.&nbsp;
</li>
<li>
🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.&nbsp;
</li>
<li>
💚 Family planning resources and specialized support programs.&nbsp;
</li>
<li>
🔮 Equity: get ahead on the ground floor and grow with Boulevard.&nbsp;
</li>
<li>
💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve.
</li>
</ul>
&nbsp;
📲 We recommend following <a href="https://www.linkedin.com/company/boulevard/">our official LinkedIn page</a> to stay up to date on all things Boulevard life!
Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.</div>

Lead IT Systems Engineer

<div class="content-intro">Who is Boulevard? 
Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.
Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;<a class="css-tgpl01" href="https://www.joinblvd.com/" target="_blank">how we (and YOU) can make that happen</a>.&nbsp;
We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through <a class="css-tgpl01" href="https://www.joinblvd.com/about" target="_blank">our story and what we value the most</a>.
Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.</div>Come to the best work of your life at Boulevard.
Own the automation engine that powers Boulevard’s next phase of growth.
Boulevard is building a high-efficiency, AI-leveraged go-to-market engine as we scale from $50M toward $250M in revenue. As our SDR and AE teams grow, we are committed to scaling productivity through automation, not headcount alone.
We are hiring a GTM Engineer to architect and scale the systems that power our outbound, routing, enrichment, and seller workflows. This is a high-impact individual contributor role for a hands-on systems builder who thrives at the intersection of CRM architecture, automation, and applied AI. The ideal candidate is a hands-on systems builder with deep CRM expertise and a pragmatic approach to AI and automation that drives measurable business outcomes.
You will report to the Director of Revenue Operations and partner closely with Sales Ops, Marketing Ops, Revenue Enablement, and Analytics to design and operationalize scalable workflows that dramatically reduce manual lift, increase demos per rep, and improve pipeline performance.
What you'll do here:
<ul>
<li>Own the architecture and evolution of automation workflows across Salesforce, Clay, LeanData, Gong, and Outreach to support outbound prospecting, enrichment, lead routing, and lifecycle management.</li>
<li>Design and operationalize AI-driven enrichment workflows in Clay, including custom prompt logic to extract relevant data from SMB websites where traditional data sources are limited.</li>
<li>Define and implement GPT-driven outbound personalization frameworks that improve seller efficiency and increase demos per rep.</li>
<li>Design and maintain integrations across Salesforce, Clay, LeanData, Gong, Outreach, and related GTM systems to ensure accurate, real-time data flow and long-term scalability.</li>
<li>Collaborate with Sales Ops and Marketing Ops to improve routing logic, enrichment standards, and scoring frameworks that support a scaling GTM organization.</li>
<li>Leverage Gong transcripts and conversation data to automate call insights into Salesforce, improving handoffs and cross-functional visibility.</li>
<li>Identify manual processes across the GTM motion and automate them to reduce rep lift and accelerate execution.</li>
<li>Own monitoring, alerting, and error handling for integration workflows, ensuring system reliability and performance.</li>
<li>Define governance standards for enrichment, routing, and data hygiene in partnership with Revenue Operations.</li>
<li>Partner with Revenue Enablement to automate call scoring and enable scalable coaching insights for leadership.</li>
<li>Support rollout and adoption of new workflows by documenting processes, creating SOPs, and recording Loom walkthroughs.</li>
<li>Proactively surface automation opportunities tied to measurable improvements in SDR productivity, enrichment coverage, and pipeline generation.</li>
</ul>
What you'll need to thrive:
<ul>
<li>3 to 5 years of experience in GTM Operations, Revenue Operations, Sales Operations, Marketing Operations or a technical automation role within B2B SaaS.</li>
<li>Experience building and iterating on standalone internal tools/applications, with hands-on proficiency in Claude Code preferred.</li>
<li>BA/BS degree preferred.</li>
<li>Experience supporting a scaling B2B GTM organization with high outbound motion and fast sales cycle.</li>
<li>Deep hands-on experience with Salesforce and strong understanding of CRM architecture, object relationships, and lifecycle design. Admin experience preferred but not required.&nbsp;</li>
<li>Direct experience building workflows in Clay and LeanData.</li>
<li>Experience with automation tools such as Zapier, Workato, or N8N.</li>
<li>Experience with Gong and Outreach, or similar sales engagement and conversation intelligence tools.</li>
<li>Strong systems thinker with the ability to design automation that scales and supports accurate reporting, attribution, and forecasting.</li>
<li>Demonstrated ability to translate automation initiatives into measurable improvements in seller productivity and pipeline performance.</li>
<li>Strong written and verbal communication skills with the ability to explain technical architecture, tradeoffs, and impact to non-technical stakeholders.</li>
<li>Collaborative operator who works effectively across GTM teams while maintaining ownership over defined systems domains.</li>
<li>Comfortable operating as a high-autonomy individual contributor within a fast-paced, scaling SaaS environment.</li>
</ul>
How we'll take care of you:
At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is $119,000 - $149,000 per year. For all other U.S. locations, the anticipated base salary range is $99,000 - $127,720 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors, which include but are not limited to applicable experience, location, and final leveling.<div class="content-conclusion">In addition to the wonderful people you’ll get to work with&nbsp;and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp;
<ul>
<li>
✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.&nbsp;
</li>
<li>
🏝 Take a break whenever you need with our flexible vacation day policy.&nbsp;
</li>
<li>
🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.&nbsp;
</li>
<li>
💚 Family planning resources and specialized support programs.&nbsp;
</li>
<li>
🔮 Equity: get ahead on the ground floor and grow with Boulevard.&nbsp;
</li>
<li>
💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve.
</li>
</ul>
&nbsp;
📲 We recommend following <a href="https://www.linkedin.com/company/boulevard/">our official LinkedIn page</a> to stay up to date on all things Boulevard life!
Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.</div>

GTM Engineer

<div class="content-intro">Who is Boulevard? 
Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.
Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;<a class="css-tgpl01" href="https://www.joinblvd.com/" target="_blank">how we (and YOU) can make that happen</a>.&nbsp;
We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through <a class="css-tgpl01" href="https://www.joinblvd.com/about" target="_blank">our story and what we value the most</a>.
Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.</div><h1>ABOUT THE ROLE</h1>
The Customer Experience team is responsible for launching, supporting, and strengthening relationships with Boulevard's customers. As the Onboarding Manager for our Small/Medium Business segment, you will lead a team of 8–12 Onboarding Specialists (OSs) responsible for driving fast, consistent, and high-quality activations across our highest-volume customer segment.
This role is ideal for a leader who thrives on operational rigor, forecasting discipline, and coaching a team to hit velocity targets at scale. SMB success is defined by speed, standardization, and repeatability — helping customers reach value quickly through a consistent, well-executed process. You'll be accountable for outcomes, not activity: activation velocity, forecast accuracy, and team execution quality. Above all, you'll ensure every customer is positioned to achieve long-term success by balancing implementation speed with solution quality, customer readiness, and adoption.
<h1>WHAT YOU'LL DO</h1>
Team Leadership &amp; Development
<ul>
<li>Manage and develop a team of 8–12 OSs through structured 1:1s, Gong-based coaching, and performance reviews.</li>
<li>Drive a culture of ownership and accountability — coaching specialists to lead customer timelines firmly rather than passively tracking status.</li>
<li>Run structured weekly portfolio reviews covering On Track, At Risk, On Hold/Delayed, Forecasted Out, and Aging accounts, with a defined recovery plan and owner for every at-risk account.</li>
<li>Own new hire ramp quality, volume, and velocity, including acting as a buddy/shadow resource for new specialists' early customer assignments.</li>
<li>Develop future leaders through mentoring, stretch assignments, succession planning, and career development conversations.</li>
</ul>
Execution &amp; Portfolio Management
<ul>
<li>Own team activation velocity against benchmark targets.</li>
<li>Track and enforce efficiency standards across the funnel to eliminate backlog drag.</li>
<li>Maintain forecast accuracy and hold specialists accountable for defensible, evidence-based commits.</li>
<li>Analyze operational trends to identify root causes impacting activation velocity, forecast accuracy, cancellations, customer delays, and portfolio health.</li>
<li>Ensure customers consistently complete implementation milestones and activation readiness standards.</li>
</ul>
Customer Risk Leadership
<ul>
<li>Own customer risk identification, mitigation strategies, and executive escalations to maximize activation success.</li>
</ul>
Operational Excellence &amp; Continuous Improvement
<ul>
<li>Identify systemic bottlenecks across onboarding and recommend scalable process improvements.</li>
<li>Use portfolio trends and operational data to influence tooling, playbooks, customer journey improvements, and cross-functional initiatives.</li>
<li>Partner with Operations to improve reporting, automation, and onboarding efficiency.</li>
</ul>
Coaching &amp; Quality
<ul>
<li>Score and review Gong calls per the coaching cadence.</li>
<li>Deliver documented coaching tied to specific behaviors: driving vs. tracking, handling pushback, timeline control, and escalation discipline.</li>
<li>Run team meetings that are portfolio-focused and action-oriented — activation pacing, risk cohort review, backlog recovery, and skill development.</li>
</ul>
Cross-Functional Business Partnership
<ul>
<li>Partner with Sales and Customer Success to ensure clean pre-sale to post-sale handoffs for the SMB segment.</li>
<li>Serve as the voice of the SMB customer across Product and Engineering, surfacing friction points from high-volume onboarding patterns.</li>
<li>Partner with Revenue Operations and Finance on capacity planning, reporting integrity, and operational efficiency.</li>
<li>Identify and champion automation, tooling, and process efficiencies that increase throughput without sacrificing quality.</li>
<li>Maintain data hygiene standards across project management and implementation platforms.</li>
</ul>
<h1>WHAT YOU'LL BRING</h1>
<ul>
<li>3+ years in SaaS onboarding, implementation, or customer success, with at least 1–2 years leading a team.</li>
<li>Demonstrated ability to manage a high-volume portfolio with velocity and forecasting discipline.</li>
<li>Strong coaching skills — able to translate call reviews and metrics into specific, actionable behavior change.</li>
<li>Comfort operating in a fast-paced, metrics-driven environment where speed and consistency matter.</li>
<li>Experience with data hygiene and reporting integrity in CRM tools (Salesforce or similar).</li>
<li>Experience with project management or implementation platforms.</li>
<li>Ability to hold a team accountable to standards while maintaining a supportive, development-oriented culture.</li>
<li>Strong written and verbal communication skills for both customer-facing escalations and internal reporting.</li>
</ul>
<h1>BONUS POINTS FOR</h1>
<ul>
<li>Experience managing high-volume onboarding motions.</li>
<li>Experience with Gong or similar conversation intelligence tools for coaching at scale.</li>
<li>Experience within wellness, healthcare, med spa, salon, or service-based industries.</li>
<li>Familiarity with GuideCX or related SaaS operational platforms.</li>
<li>Six Sigma, PMP, or other process-improvement credentials.</li>
</ul>
<h1>SUCCESS IN THIS ROLE</h1>
In Your First 30 Days
<ul>
<li>Gain a deep understanding of Boulevard's SMB onboarding methodology, tools, and team structure.</li>
<li>Complete 1:1s with all direct reports and begin baseline Gong call reviews.</li>
<li>Build cross-functional relationships across Sales, Support, Product, and Customer Success.</li>
</ul>
By 90 Days
<ul>
<li>Independently run the weekly portfolio governance cadence with clear ownership on all at-risk/aging accounts.</li>
<li>Demonstrate improving forecast accuracy and activation pacing against targets.</li>
<li>Establish a consistent coaching rhythm and begin closing identified skill gaps.</li>
</ul>
By 6 Months and Beyond
<ul>
<li>Consistently hit or exceed activation velocity, forecast accuracy, and CSAT benchmarks.</li>
<li>Reduce aging backlog and eliminate systemic bottlenecks within your portfolio.</li>
<li>Be recognized as a driver of team performance improvement and a trusted escalation point for the SMB segment.</li>
</ul>
<h1>KEY PERFORMANCE METRICS</h1>
<ul>
<li>Activation velocity</li>
<li>Forecast accuracy</li>
<li>CSAT</li>
<li>Cancellation rate</li>
<li>Portfolio health</li>
<li>Customer readiness / milestone completion</li>
<li>Time to Value</li>
<li>Time to First Appointment / Working Session</li>
<li>Ramp time for new hires</li>
<li>Coaching effectiveness</li>
<li>Risk recovery rate</li>
<li>Team engagement</li>
</ul>
<h1>KEY ATTRIBUTES FOR SUCCESS</h1>
<ul>
<li>Execution-oriented with strong operational discipline</li>
<li>Comfortable holding a team accountable to firm standards and timelines</li>
<li>Data-driven — treats forecasting and portfolio health as core to the job, not overhead</li>
<li>Strong coach who ties feedback to specific, observable behaviors</li>
<li>Thrives on speed, consistency, and process adherence at scale</li>
<li>Proactive communicator who escalates early rather than waiting for problems to surface</li>
</ul><div class="content-conclusion">In addition to the wonderful people you’ll get to work with&nbsp;and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp;
<ul>
<li>
✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.&nbsp;
</li>
<li>
🏝 Take a break whenever you need with our flexible vacation day policy.&nbsp;
</li>
<li>
🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.&nbsp;
</li>
<li>
💚 Family planning resources and specialized support programs.&nbsp;
</li>
<li>
🔮 Equity: get ahead on the ground floor and grow with Boulevard.&nbsp;
</li>
<li>
💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve.
</li>
</ul>
&nbsp;
📲 We recommend following <a href="https://www.linkedin.com/company/boulevard/">our official LinkedIn page</a> to stay up to date on all things Boulevard life!
Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.</div>

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