AvePoint is a technology company specializing in Microsoft Cloud solutions, empowering organizations to migrate, manage, and protect their data in the cloud. With a focus on enhancing collaboration and productivity, AvePoint offers a range of innovative tools and services designed to streamline cloud operations and drive digital transformation for businesses worldwide.

avepoint

<h1>Software Engineer (SRE)</h1>
What you will be working on
Solution Engineering
<ul>
<li>Maintain comprehensive system architecture with deep understanding of integration patterns and dependencies across the technology stack</li>
<li>Design and implement robust monitoring frameworks, intelligent alerting systems, and streamlined incident response procedures to ensure operational excellence</li>
<li>Develop and maintain detailed architectural documentation</li>
<li>Setup, configure and integrate application with middleware components as per the architecture documentation</li>
</ul>
Security &amp; Site Reliability Engineering
<ul>
<li>Partner with infrastructure teams to implement security hardening measures and ensure compliance with regulatory requirements and industry standards</li>
<li>Design and execute comprehensive application security testing protocols and vulnerability assessment procedures, ensuring full alignment with MAS framework requirements and organisational processes</li>
<li>Conduct systematic security reviews, coordinate penetration testing initiatives, and perform thorough threat analysis including risk assessments of identified vulnerabilities and security findings</li>
<li>Define meaningful SLOs and SLIs, implementing automated monitoring and measurement systems to track service reliability and performance</li>
<li>Proactively monitor system health through advanced observability tools and execute comprehensive daily operational health assessments</li>
<li>Build system resilience through chaos engineering practices, comprehensive disaster recovery planning, and continuous performance optimisation initiatives</li>
<li>Maintain production system stability through participation in on-call rotations, providing expert-level support and rapid incident resolution</li>
</ul>
[What we are looking for]
<ul>
<li>At least 5 years' relevant experience in supporting and/or implementing payments and securities settlement systems with a minimum of 5 years of experience in Application support and operations, or application security, site reliability engineering, or solution architecture</li>
<li>Strong knowledge of security principles and best practices in software development, security frameworks, vulnerability assessment tools, and penetration testing methodologies</li>
<li>Understanding of enterprise architecture patterns and integration technologies</li>
<li>Proficiency in application testing assessment and management, including the ability to analyse test results and propose improvements</li>
<li>Familiarity with ICT governance policies, standards, and best practices in government agencies</li>
<li>Knowledge of service design principles and the ability to apply design thinking methods to identify transformation opportunities</li>
<li>Strong problem-solving skills and the ability to analyse complex business problems, recommending digitalisation and process changes</li>
<li>Excellent communication and stakeholder management skills, with the ability to engage effectively with various internal and external stakeholders</li>
<li>Understanding of solution engineering principles, including the ability to design application architecture and evaluate hardware and software solutions. Example,
<ul>
<li>Experience in designing and implementing java applications, SQL skills, and shell scripting</li>
<li>Strong understanding of Server-side, Java/microservices, web services, RESTful API</li>
<li>Experience with RHEL, JBOSS EAP, OpenShift, Openstack, Watermelon, Maven, Oracle Database and fault-tolerant infrastructure concepts</li>
<li>Experience with cloud platforms and containerisation technologies (e.g. Docker, Kubernetes)</li>
<li>Strong understanding and experience handling file transfers - interfaces, interfaces resiliency, connectivity protocols e.g., Rest, SFTP, MQ</li>
<li>Experience with integration of Autosys, designing job scheduling, CI/CD, Datawarehouse, and Document Management System</li>
<li>Experience with setup, and integration of Observability platforms, monitoring, and alerts (e.g. Grafana, ELK stack)</li>
</ul>
</li>
</ul>
&nbsp;
[Experience and Technical Skillset which would be an advantage]
<ul>
<li>Experience with the S.W.I.F.T messaging platform and interfaces</li>
<li>Certifications in relevant skills (e.g., Java, AWS solution architect, Kubernetes, etc.) will be an advantage</li>
<li>Experience in government digital projects or in banking and finance sector will be an advantage</li>
<li>Experience in supporting transactional system will be an advantage</li>
</ul>
[Who You Are]
<ul>
<li>Driven, results and customer oriented and able to work independently</li>
<li>Organised and comfortable managing multiple workstreams simultaneously and have good interpersonal skills</li>
<li>Detailed and capable of handling time-sensitive and high-pressure</li>
</ul><div class="content-conclusion">Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our <a id="menur12n" class="fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" href="https://www.avepoint.com/company/privacy-notice" target="_blank">Privacy Notice</a>.</div>

Software Engineer (SRE)

Summary:
<ul>
<li>Jira Software Engineer with deep expertise in Jira software engineering to administer and enhance Jira Cloud environment.</li>
<li>This role will focus on improving workflows, building automation, and optimizing Jira configurations to support efficient project tracking and collaboration.</li>
<li>Strong scripting skills, hands-on experience with Jira automation, and a deep understanding of how to leverage Jira Cloud capabilities to meet organizational needs.</li>
</ul>
Key Responsibilities:
<ul>
<li>Administer and maintain Jira Cloud, including user management, permissions, and project configurations.</li>
<li>Design, implement, and optimize Jira workflows, custom fields, screens, and schemes to align with business processes.</li>
<li>Build and maintain automation rules using Jira Automation, scripting, and REST APIs to streamline operations and reduce manual effort.</li>
<li>Develop and manage integrations between Jira and other enterprise tools (e.g., Confluence, GitHub, ServiceNow).</li>
<li>Collaborate with stakeholders to gather requirements and translate them into scalable Jira solutions.</li>
<li>Monitor system performance, troubleshoot issues, and ensure data integrity across Jira projects.</li>
<li>Document configurations, automation scripts, and best practices for long-term maintainability.</li>
<li>Provide training and support to users, ensuring effective adoption of Jira features and workflows.</li>
</ul>
Skillset (Must have)
<ul>
<li>Possess a degree in Computer Science, STEM, or related field.</li>
<li>At least 3 years of hands-on experience administering Jira Cloud in a production environment.</li>
<li>Strong proficiency in scripting languages (e.g. Python, JavaScript) for automation and integration.</li>
<li>Proven experience in building Jira automation rules and using REST APIs and webhooks for custom integrations.</li>
<li>Possess solid understanding of Jira workflow design, permission schemes, issue types, and project templates.</li>
<li>Familiarity with CI/CD principles and version control systems (e.g. Git).</li>
<li>Familiarity with software development life cycle.</li>
<li>Familiarity with AWS (or GPC) is highly desirable.</li>
<li>Exposure to enterprise IT environments and security/compliance frameworks.</li>
<li>Excellent analytical, problem-solving, and communication skills.</li>
</ul><div class="content-conclusion">Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our <a id="menur12n" class="fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" href="https://www.avepoint.com/company/privacy-notice" target="_blank">Privacy Notice</a>.</div>

Software Engineer (Jira)

<h4>Technical Requirements</h4>
<ul>
<li>5+ years of software engineering experience with demonstrated progression in technical complexity and scope</li>
<li>Strong foundation in software architecture, system design, and engineering best practices</li>
<li>Experience with modern tech stacks relevant to government systems (e.g., Java, Salesforce, Kotlin, cloud platforms like GCC/AWS)</li>
<li>Proven ability to work with both greenfield development and brownfield modernisation projects</li>
<li>Understanding of DevOps practices, CI/CD pipelines, infrastructure as code, and observability</li>
</ul>
<h4>Strategic &amp; Leadership Capabilities</h4>
<ul>
<li>Demonstrated ability to work independently with minimal supervision while maintaining alignment with broader organisational goals</li>
<li>Track record of making pragmatic technical decisions that consider business constraints, timelines, and long-term sustainability</li>
<li>Experience contributing to technical strategy beyond immediate project boundaries — establishing standards, creating reusable components, or building shared infrastructure</li>
<li>Ability to articulate trade-offs clearly to both technical and non-technical stakeholders</li>
<li>Evidence of knowledge sharing through documentation, mentorship, or establishing practices that enable other teams</li>
</ul>
<h4>Problem-Solving &amp; Execution</h4>
<ul>
<li>Strong analytical skills with evidence-based problem-solving approach backed by testing and validation</li>
<li>Ability to identify root causes beyond surface-level symptoms (e.g., database indexing issues masked as front-end performance problems)</li>
<li>Proactive in identifying technical dependencies, risks, and constraints early in project lifecycles</li>
<li>Comfortable working within government constraints (security requirements, compliance needs, data sovereignty) while finding pragmatic solutions</li>
</ul>
<h4>Desired Experience (Nice-to-Have)</h4>
<ul>
<li>Government or highly regulated industry experience with understanding of compliance, security, and governance requirements</li>
<li>Experience with platform migrations or modernisation initiatives (legacy system upgrades, cloud migrations, technology stack changes)</li>
<li>Background in establishing technical standards or creating reusable frameworks used across multiple projects or teams</li>
<li>Familiarity with grant management, social services systems, or ministry family domain knowledge</li>
</ul><div class="content-conclusion">Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our <a id="menur12n" class="fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" href="https://www.avepoint.com/company/privacy-notice" target="_blank">Privacy Notice</a>.</div>

Senior Software Engineer (Managed Services)

General
<ul>
<li>Able to communicate well, strong conviction in the Government's mission and good user management skills</li>
<li>Experienced in running major projects with strong management skills</li>
<li>Can think of the big picture while being able to deep-dive into details if required</li>
<li>Able to hands-on and go onsite e.g. project sites if required</li>
</ul>
Responsibilities
<ul>
<li>Drive business outcomes by taking on a product from end (problem definition) to end (release and continuous improvement)</li>
<li>Interview stakeholders and users to understand problem space and define problem statement.</li>
<li>Craft proposals to justify resource allocations and secure funding.</li>
<li>Define success measures and set up dashboards to monitor progress.</li>
<li>Identify hypotheses, develop product strategy, and devise initiatives to drive product outcomes.</li>
<li>Create product roadmap and work with team to ensure timely achievement of goals.</li>
<li>Work with designers, software engineers to develop, test and release product.</li>
<li>Measure outcomes and continuously iterate product to drive outcomes.</li>
<li>Engage with and support users to drive product adoption.</li>
</ul>
GIS / Spatial Skillsets
<ul>
<li>Familiarity with GIS platforms: ArcGIS Server, PostGIS</li>
<li>Owns the GIS data product roadmap, prioritizing ingestion and harmonization of geospatial data from multiple divisions, with clear governance and access models.</li>
<li>Translates user needs into requirements for data pipelines, metadata, quality controls, and map-based visualization features; aligns stakeholders across GIS, data, and UX teams.</li>
<li>Ability to ensure deliverables support planning, analytics, and decision-making.</li>
</ul><div class="content-conclusion">Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our <a id="menur12n" class="fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" href="https://www.avepoint.com/company/privacy-notice" target="_blank">Privacy Notice</a>.</div>

Senior Product Manager

Product Manager (Technical)&nbsp;
Skillsets:
General a.&nbsp;Strong analytical, conceptualisation, and problem-solving skills, including ability to analyse user requirements and resolve complex technical issues with deep domain and architecture expertise. b.&nbsp;Ability to prioritise maintainability, reliability, security, and scalability alongside product delivery, balancing immediate delivery with long-term quality. c.&nbsp;Experience participating in roadmap and backlog discussions, providing technical input, surfacing complexity trade-offs, and communicating technical considerations effectively to non-engineering stakeholders to influence product and technical planning decisions. d.&nbsp;Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges and recommend solutions that drive optimal product value. e.&nbsp;Results- and customer-oriented. f.&nbsp;Team player with strong organisation and people-handling skills. g.&nbsp;Experience working with UX, Data, and other functions to support cross-functional delivery and drive alignment. h.&nbsp;Demonstrated ability to lead and guide software engineering teams, mentoring peers and supporting team development. i.&nbsp;Drive continuous improvement, help foster a culture of learning and growth, and champion collaborative team practices. j.&nbsp;Adaptability to fast-paced environments and changing project requirements whilst maintaining focus on system quality and team standards.
Technical a.&nbsp;Minimum 5 years of relevant experience in software/application development, gained through roles such as software development, application management, systems implementation, or technical leadership. b.&nbsp;Minimum 3 years of hands-on software development experience using Java, Python, JavaScript, Node.js, or similar languages. c.&nbsp;Experience delivering at least 1 AI-related project, with practical use of GenAI or similar technologies. d.&nbsp;Expertise in mobile and web technologies, including React, Angular, Spring Boot, Django, or equivalent frameworks. e.&nbsp;Strong understanding of software design principles, data structures, algorithms, and modern design patterns; able to evaluate solution options and architectural trade-offs. f.&nbsp;Experience with cloud platforms and modern engineering practices (Agile, DevOps, CI/CD, automated testing, containers such as Docker/Kubernetes), including end-to-end delivery with post-release support ownership and risk mitigation. g.&nbsp;Experience supporting databases (MSSQL, Oracle, Cosmos DB, PostgreSQL, etc.). h.&nbsp;Solid understanding of cybersecurity principles and data privacy/compliance requirements in government contexts. i.&nbsp;Demonstrated ability to design and build high-quality, scalable, and resilient solutions spanning multiple components/services. Nice to have (Added advantage) k.&nbsp;Experience in vendor and contract management; change/service request management; and problem/incident management. l.&nbsp;Experience supporting government projects. m.&nbsp;Experience in application operations and production support. n.&nbsp;Healthcare domain knowledge.
Roles &amp; Responsibilities:
a.&nbsp;Own the product delivery for assigned modules/capabilities, translating problem statements into implementable technical scopes, milestones, and release plans. b.&nbsp;Partner product owners/managers and business users to refine requirements into user stories, technical requirements, and clear acceptance criteria, ensuring end-to-end traceability. c.&nbsp;Own and maintain the backlog for assigned technical domains, including prioritisation, dependency management, and release sequencing with clear trade-offs. d.&nbsp;Lead technical planning and execution with engineers and vendors to deliver robust, scalable, and secure solutions, owning delivery across moderately complex scopes. e.&nbsp;Define release readiness/go-live criteria (functional, non-functional, security, and operational), ensuring approvals, documentation/runbooks, and support arrangements are in place prior to deployment. f.&nbsp;Own the technical run and operations posture for the platform, ensuring availability and resiliency, monitoring and observability, incident response, and compliance with government IT/security and data protection requirements. g.&nbsp;Perform rapid prototyping to validate technical feasibility, de-risk solution options, and demonstrate effectiveness of digital solutions to stakeholders. h.&nbsp;Identify technology innovations and engineering improvements to continuously enhance the product/platform and drive measurable business value. i.&nbsp;Define success metrics (KPIs) and track outcomes (e.g., adoption, performance, reliability, supportability), and drive delivery towards measurable results. j.&nbsp;Provide technical leadership to review vendor proposals/solutions in outsourced or co-sourced environments, ensuring architectural alignment, quality, security, and delivery readiness. k.&nbsp;Define, govern, and enforce architecture and technical design standards through design/code reviews, reusable patterns, and decision records. l.&nbsp;Guide triage and resolution of complex technical issues, stepping in hands-on (including coding) for critical cases, and drive post-incident reviews with preventive actions. m.&nbsp;Review and ensure effective troubleshooting and performance optimisation of applications and drive proactive refactoring to reduce technical debt and improve maintainability. n.&nbsp;Drive technical documentation and knowledge sharing; mentor engineers through design guidance, code reviews, and pairing, and advocate engineering best practices (version control, automated testing, quality standards). o.&nbsp;Ensure effective DevOps practices are in place (CI/CD, monitoring/alerting, release automation) and review test automation approaches to improve delivery quality and speed.
&nbsp;<div class="content-conclusion">Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our <a id="menur12n" class="fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" href="https://www.avepoint.com/company/privacy-notice" target="_blank">Privacy Notice</a>.</div>

Product Manager (Technical)

Account Executive - SLED

Job Description:
We are a dynamic and innovative company seeking a motivated and enthusiastic Technical Associate to join our team. This is a unique opportunity to gain hands-on experience in technical support and project management through our 6-month AvePoint Technical Enrichment Program (ATEP). As a Technical Associate, you will be an integral part of our team, working closely with our project management team. This program is designed to provide you with a comprehensive understanding of the various aspects of our operations, while also giving you the opportunity to contribute to our ongoing projects.
Responsibilities:
<ul>
<li>Support and participate in the planning, execution, and finalization of projects according to strict deadlines and within budget, focusing on learning the core aspects of project management.</li>
<li>Assist in the development and implementation of product support strategies.</li>
<li>Assist in coordinating and managing project tasks and deliverables under the guidance of senior project managers.</li>
<li>Utilizing your knowledge of our software to deliver effective resolutions and answers to customer issues and inquiries under supervision.</li>
<li>Participate in team meetings and provide input on possible improvements to products and processes.</li>
<li>Offers insights and suggestions that contribute to the team’s objectives, under the mentorship of more experienced colleagues.</li>
<li>Collaborate with cross-functional teams to ensure smooth project progression.</li>
<li>Assist in the preparation of project proposals, timeframes, schedule, and budget.</li>
<li>Monitor and track project performance and report any issues to the project manager.</li>
<li>Provide administrative support and other tasks as needed.</li>
</ul>
Qualifications:
<ul>
<li>A recent graduate of a related IT field (IT, Computer Science, Engineering, Business, Management, etc.)</li>
<li>Strong interest in project management and technical support.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Strong organizational skills and attention to detail.</li>
<li>Ability to work independently and as part of a team.</li>
<li>Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).</li>
</ul>
Benefits:
<ul>
<li>Gain hands-on experience in a professional work environment.</li>
<li>Develop skills in project management and technical support.</li>
<li>Opportunity to work with and learn from experienced professionals.</li>
<li>Potential for a full-time position upon successful completion of the apprenticeship.</li>
</ul>
&nbsp;
AvePoint is proud to employ talent from many different backgrounds, experiences, and identities. We believe that diversity and inclusion drive our success and is at the core of how we hire, communicate, and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities.&nbsp;&nbsp; #LI-JD1
&nbsp;<div class="content-conclusion">Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our <a id="menur12n" class="fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" href="https://www.avepoint.com/company/privacy-notice" target="_blank">Privacy Notice</a>.</div>

Technical Associate

The Senior Account Manager We’re Looking For
We are not looking for an Account Manager whose role is limited to managing existing customers. This is a sales position focused on identifying new customers, expanding business with existing accounts, and creating new market opportunities together with partners through AvePoint’s solutions.
You will own the end-to-end sales cycle—from lead generation and pipeline management to proposals, negotiation, and closing—and be accountable for business growth within your assigned territory. We are looking for someone who thrives in a growing organization, brings a high level of autonomy and ownership, and is motivated to build and grow their own territory and pipeline. 
단순히 기존 고객을 관리하는 역할에 그치는 Account Manager를 찾고 있지 않습니다. 본 포지션은 신규 고객 발굴, 기존 고객 대상 비즈니스 확대, 그리고 AvePoint의 솔루션과 파트너십을 통한 새로운 시장 기회 창출을 담당하는 세일즈 포지션입니다.
리드 발굴과 파이프라인 관리부터 제안, 협상, 계약 체결까지 영업 전 과정을 주도하며, 담당 지역(Territory)의 비즈니스 성장을 책임지게 됩니다.
빠르게 성장하는 환경에서 높은 자율성과 주도성을 가지고 업무를 수행하며, 스스로 담당 시장과 파이프라인을 구축하고 성장시키는 데 동기를 가진 분을 찾고 있습니다.
&nbsp;
Key Responsibilities
<ul>
<li>Identify and acquire new customers (New Logo) and create new business opportunities across enterprise, mid-market, and growth-stage accounts.</li>
<li>Manage and develop relationships with existing customers, driving business expansion through up-sell, cross-sell, and renewals.</li>
<li>Own the full sales cycle end-to-end, from lead generation and pipeline management to direct sales, negotiation, and contract closing.</li>
<li>Manage territory forecasts, pipeline, and sales activities, using CRM platforms such as Salesforce and Microsoft Dynamics to systematically track and develop opportunities.</li>
<li>Understand customers’ business challenges and requirements and develop tailored solution and project-based proposals.</li>
<li>Collaborate with Pre-Sales, Engineering, Marketing, and other cross-functional teams to deliver the right solutions and drive tangible business outcomes for customers.</li>
<li>Drive market expansion and new business creation through partner enablement and co-sell initiatives.</li>
</ul>
주요 업무
<ul>
<li data-section-id="q84lzm" data-start="587" data-end="660">엔터프라이즈, 미드마켓 및 성장 단계의 고객을 대상으로 신규 고객 을 발굴하고 새로운 비즈니스 기회 창출</li>
<li data-section-id="sm1fqz" data-start="661" data-end="714">기존 고객과의 관계를 관리하고 업셀링, 크로스셀링 및 계약 갱신을 통한 비즈니스 확대</li>
<li data-section-id="1sfmoix" data-start="715" data-end="786">리드 발굴, 파이프라인 관리, 직접 영업, 협상 및 계약 체결까지 영업 전 과정(Full Sales Cycle) 주도</li>
<li data-section-id="1t3qa6u" data-start="787" data-end="886">Salesforce, Microsoft Dynamics 등 CRM을 활용하여 담당 Territory의 매출 Forecast, 파이프라인 및 영업 활동을 체계적으로 관리</li>
<li data-section-id="npb0oz" data-start="887" data-end="947">고객의 비즈니스 과제와 요구사항을 파악하고, 이에 맞는 맞춤형 솔루션 및 프로젝트 기반 제안 수립</li>
<li data-section-id="zufc4u" data-start="948" data-end="1036">Pre-Sales, Engineering, Marketing 등 다양한 유관 부서와 협업하여 고객에게 적합한 솔루션을 제공하고 실질적인 비즈니스 성과 창출</li>
<li data-section-id="104qzjx" data-start="1037" data-end="1096">파트너 Enablement 및 Co-Sell 활동을 통해 시장 확대 및 신규 비즈니스 기회 창출</li>
</ul>
&nbsp;
Qualifications &amp; Required Experience
<ul>
<li>8+ years of software/SaaS solution sales experience serving enterprise, mid-market, and growth-stage customers.</li>
<li>Proven experience engaging directly with customers to define business challenges and requirements and independently lead opportunities from proposal through negotiation and contract closing.</li>
<li>Demonstrated experience owning the full sales cycle from lead generation through closing.</li>
<li>A track record of achieving sales targets and delivering measurable revenue results across enterprise and mid-market customers.</li>
</ul>
&nbsp;
<ul>
<li data-section-id="eh9r9e" data-start="1119" data-end="1184">엔터프라이즈, 미드마켓 및 성장 단계의 고객을 대상으로 한 소프트웨어/SaaS 솔루션 영업 경력 8년 이상</li>
<li data-section-id="bojbq6" data-start="1185" data-end="1261">고객과 직접 소통하며 비즈니스 과제와 요구사항을 파악하고, 제안부터 협상 및 계약 체결까지 영업 기회를 독립적으로 주도한 경험</li>
<li data-section-id="1sathaa" data-start="1262" data-end="1311">리드 발굴부터 계약 체결까지 Full Sales Cycle을 직접 운영한 경험</li>
<li data-section-id="1yr0c2g" data-start="1312" data-end="1371">엔터프라이즈 및 미드마켓 고객을 대상으로 영업 목표를 달성하고 구체적인 매출 성과를 창출한 경험</li>
</ul>
&nbsp;
How You Work
<ul>
<li>Ability to lead complex sales opportunities while collaborating with multiple stakeholders, including customers, partners, and internal cross-functional teams.</li>
<li>Ability to quickly identify customer needs and translate them into business opportunities and solution proposals.</li>
<li>Strong communication and negotiation skills, with the ability to build long-term, trusted customer relationships.</li>
<li>A high degree of autonomy and ownership, with the ability to drive growth across an assigned territory.</li>
</ul>
&nbsp;
<ul>
<li data-section-id="p4h0tr" data-start="1384" data-end="1441">고객, 파트너 및 사내 다양한 유관 부서와 협업하며 복잡한 영업 기회를 주도할 수 있는 역량</li>
<li data-section-id="1f2xp2r" data-start="1442" data-end="1498">고객의 니즈를 빠르게 파악하고 이를 비즈니스 기회 및 솔루션 제안으로 연결할 수 있는 역량</li>
<li data-section-id="11oyixr" data-start="1499" data-end="1544">장기적인 고객 관계를 구축할 수 있는 뛰어난 커뮤니케이션 및 협상 능력</li>
<li data-section-id="1ufftp2" data-start="1545" data-end="1593">높은 자율성과 주도성을 바탕으로 담당 Territory의 성장을 이끌 수 있는 역량</li>
</ul>
&nbsp;
Preferred Qualifications
<ul>
<li>Sales experience with Microsoft platforms and Microsoft 365-related solutions.</li>
<li>Experience working in a global IT/SaaS company.</li>
<li>Experience in complex enterprise sales.</li>
<li>Experience in partner-led business development and co-sell motions.</li>
</ul>
&nbsp;
<ul>
<li data-section-id="tfj2dd" data-start="1605" data-end="1653">Microsoft 플랫폼 및 Microsoft 365 관련 솔루션 영업 경험</li>
<li data-section-id="pggh9u" data-start="1654" data-end="1676">글로벌 IT/SaaS 기업 근무 경험</li>
<li data-section-id="129e7q9" data-start="1677" data-end="1699">복잡한 엔터프라이즈 영업 경험</li>
<li data-section-id="xwbhx1" data-start="1700" data-end="1736">파트너 주도 비즈니스 개발 및 Co-Sell 영업 경험</li>
</ul>
<h4>&nbsp;</h4>
Benefits &amp; Perks Time to Recharge and Support for Life’s Important Moments
<ul>
<li data-section-id="djzp13" data-start="197" data-end="244">1 day of paid birthday leave — 유급 생일휴가 1일</li>
<li data-section-id="c2exu" data-start="245" data-end="362">Congratulatory and condolence leave, with financial support for eligible life events — 경조휴가 및 해당 경조사에 대한 경조금 지원</li>
<li data-section-id="oygqjo" data-start="363" data-end="414">Long-service recognition program — 장기근속 포상 제도</li>
<li data-section-id="1hyep4r" data-start="415" data-end="490">Defined Contribution (DC) retirement pension plan — 확정기여형(DC) 퇴직연금 제도</li>
</ul>
Supporting Your Health and Well-Being
<ul>
<li data-section-id="fmrq7f" data-start="554" data-end="604">Regular health check-up support — 정기 건강검진 지원</li>
<li data-section-id="1y8xutl" data-start="605" data-end="682" data-is-last-node="">Enrollment in Korea’s four major social insurance programs — 4대 사회보험 가입</li>
</ul>
&nbsp;
&nbsp;<div class="content-conclusion">Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our <a id="menur12n" class="fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" href="https://www.avepoint.com/company/privacy-notice" target="_blank">Privacy Notice</a>.</div>

Senior Account Manager  어카운트 매니저

Overview
Do you have a strong passion for technical enablement and problem solving? Does the idea of being a trusted technical resource excite you? We are seeking a highly motivated individual who is interested in working hand in hand with our Customer Success Team to assist with the adoption, enablement, configuration, and utilization of class leading solutions.&nbsp;
What will you be doing?
The Customer Success Engineer serves as a strategic technical resource to our Customer Success Team. The CS Engineer works hand in hand with the Customer Success Team on Customer engagements to&nbsp;assist&nbsp;in adoption, enablement, configurations, technical recommendations, and&nbsp;utilization&nbsp;advice.&nbsp;
Responsibilities will include:
<ul>
<li>Work as part of a team to respond to digital customer engagement strategies including but not limited to technical product health checks, 30/60/90 day time to value customer engagements throughout onboarding stage, and “call to action” response from Gainsight workflows</li>
<li>Proactively engage customers who are displaying low product adoption and work with said customers to help deploy value-add use cases</li>
<li>Identify customers that have responded to NPS and CSAT surveys with low sentiment scores and engage those customers to identify and rectify the reason for low sentiment</li>
<li>&nbsp;Partner with Customer Success and/or Product Marketing to develop and run “Customer Office Hours” meant to drive / influence product adoption across customer base</li>
<li>Contribute to production of “How-To” product videos to help liaise customers throughout product usage and expansion</li>
<li>Provide advice and best practice recommendations for Customers to overcome challenges and meet business needs leveraging our solutions through virtual workshop sessions</li>
<li>Conduct functionality and logic investigations to ensure solutions will meet Customer needs</li>
<li>Act as an internal technical resource for our Customer Success Team including answering technical questions, providing functionality advice and strategic insight.</li>
<li>Recognizing and understanding Account strategy to provide meaningful recommendations</li>
<li>&nbsp;Lead Customer workshop sessions maintaining a high degree of cohesion and forward thinking</li>
<li>Manage At-Risk Clients via proactive engagement and facilitate Internal coordination</li>
<li>Contribute to / participate in the creation of customer facing content which help promote and influence customers’ deployment and/or further adoption of the AvePoint Confidence Platform, including but not limited to “How-To” videos, use case blogs, design documents, functional&nbsp;specifications, etc. </li>
</ul>
OK,&nbsp;I’m&nbsp;interested… is this the job for me?&nbsp;
You serve as a technical resource for our Customer Success Team which means you will need in-depth technical knowledge as well as strong communication skills. You will work closely with our Customer Success Managers and our Sales Team on specific Customers as well as other departments and will need to demonstrate high levels of professionalism both internally and externally.&nbsp;
Other qualities of a good fit for this role:
<ul>
<li>BA/BS Degree (Computer Science/Engineering majors preferred) with 2-3 years of work experience in a technical field</li>
<li>2+ years of technical software support or help desk experience&nbsp;</li>
<li>Excellent communication, organization, presentation, and stakeholder management skills</li>
<li>Comfortable making outbound phone calls</li>
<li>Ability to work individually and&nbsp;utilize&nbsp;resources effectively to overcome challenges&nbsp;</li>
<li>Motivation to learn and adapt in a fast-paced environment&nbsp;</li>
<li>Amenable to a hybrid work arrangement (2 days remote and 3 days onsite per week) and comfortable working a night shift schedule (US time)</li>
</ul>
Knowledge in the following areas:
<ul>
<li>Understanding of Microsoft SharePoint and Microsoft 365 architecture, components, and configurations&nbsp;</li>
<li>Understanding of AvePoint Online Services (AOS) components,&nbsp;configurations&nbsp;and typical use cases&nbsp;</li>
<li>Familiarity with Microsoft SQL and networking technologies (TCP/IP, DHCP, DNS, Active Directory, SMTP and DHCP technologies)&nbsp;</li>
<li>Experience testing and performing updates to a live Production environment</li>
<li>Competency in end-to-end functionality testing&nbsp;</li>
<li>Ability to install, configure and troubleshoot Windows Server&nbsp;</li>
<li>Understanding of data governance, compliance, and protection&nbsp;</li>
<li>Knowledge on an enterprise content management system is preferable&nbsp;</li>
</ul>
What’s in it for you?
<ul>
<li>HMO coverage from day 1 of employment (plus 2 free dependents)</li>
<li>Group life insurance (upon regularization)</li>
<li>Wellness Reimbursement Program (upon regularization)</li>
<li>Paid annual and sick leaves (convertible into cash)</li>
<li>Paid compassionate leave (5 days)</li>
<li>Employee Dedication Award (years of service)</li>
<li>Employee Referral Bonus Program</li>
<li>Promoting diversity and inclusion</li>
<li>Business Travel Opportunity (Top Performers)</li>
<li>Hybrid Working Arrangement (3 days onsite &amp; 2 days' work-from-home)</li>
<li>Competitive compensation package,&nbsp;Performance bonuses/incentives</li>
<li>Career growth &amp; advancement opportunities</li>
</ul>
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;*Terms and conditions apply
AvePoint is proud to employ talent from many different backgrounds, experiences, and identities. We believe that diversity and inclusion drive our success and is at the core of how we hire, communicate, and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities.
#LI-SP1<div class="content-conclusion">Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our <a id="menur12n" class="fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" href="https://www.avepoint.com/company/privacy-notice" target="_blank">Privacy Notice</a>.</div>

Customer Success Engineer, US (Night Shift)

About the role: &nbsp;
Are you looking for a role where you can leverage your technical expertise and customer-facing skills in the dynamic tech industry? This position offers you the chance to excel as a pre-sales professional, working with cutting-edge software solutions. We provide continuous training and mentorship to support your journey to success as a sales engineer. &nbsp;
What will you be doing? &nbsp;
As the key technical lead, you will collaborate with our partner account managers throughout the sales lifecycle of our Elements/Channel business. In this consultative role, you will help close new deals by delivering technical presentations of AvePoint solutions and providing pre-sales support to both prospective and returning partners and customers.&nbsp;
Your responsibilities will include: &nbsp;
<ul>
<li>Presenting and demonstrating AvePoint’s product offerings relevant to partners and customers objectives remotely and on-site&nbsp;</li>
<li>Successfully facilitating Solution Discovery, Solution Overview, and Technical Deep Dive sessions with partners and customers&nbsp;</li>
<li>Communicating with prospective partners/customers, assisting and guiding them through their evaluation and selection process&nbsp;</li>
<li>Building environments tailored to partners and customers requirements as Proof of Concept during the sales lifecycle to illustrate product capabilities and how they align specifically with customer objectives&nbsp;</li>
<li>Participating in writing proposals in response to RFIs / RFPs that showcase how the AvePoint product line can satisfy customer requirements with attractive return on their investment&nbsp;</li>
<li>Collaborate with partners to develop joint go-to-market strategies and initiatives that drive business growth&nbsp;</li>
<li>Assist partners in pre-sales activities, including solution and technical demonstrations or enablement.&nbsp;</li>
<li>Sharing information with the sales and technical teams about our products and the market&nbsp;</li>
<li>Helping the sales team identify and understand partners and customers business objectives and organization to best align AvePoint technology&nbsp;</li>
<li>Establishing relationships with key customer / partner business and technical advocates that have the power to drive long-term AvePoint solution adoption within their company&nbsp;</li>
<li>Developing partners and customer's buying vision for how AvePoint can help them reduce costs and increase business agility&nbsp;</li>
<li>Supporting  AvePoint Partner and Marketing teams with their online and in-person events including workshops, tradeshows, and webinars&nbsp;</li>
<li>Ownership of technical sales opportunity and partner recruit closure&nbsp;</li>
</ul>
OK, I'm interested... is this the job for me? &nbsp;
We look for people who value agility, passion and teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers. Bring your aptitude and build upon what you do best for our customers, partners, team, and you. &nbsp;
You’re tasked with serving as a key technical resource through the sales cycle. That means you’ll need to become an authority in the features and benefits of our software and services solutions to properly educate customers, gain consensus, and demonstrate value solving their SharePoint and Office 365 concerns. &nbsp;
Other qualities you will need to be a fit for this role include: &nbsp;
<ul>
<li>BA/BS Degree (Computer, Technology and Engineering majors preferred) OR 5 years of relevant work experience&nbsp;</li>
<li>Confident and enthusiastic presentation skills&nbsp;</li>
<li>Quick and self-motivated learner&nbsp;</li>
<li>Advanced business and technical communication skills – can lead conversations to align technical value to client’s business needs&nbsp;</li>
<li>Readiness to think strategically to help close deals using technical knowledge coupled with sales mentality&nbsp;</li>
<li>Understanding of the Channel Business in how ISVs work with Partners like Managed Service Providers, Value Added Resellers, Distributors, and / or Systems Integrators&nbsp;</li>
<li>Ability to maintain excellent relationships with customers and colleagues&nbsp;</li>
<li>Ability to work individually and within a highly collaborative team&nbsp;</li>
<li>Willingness to learn and adapt in a dynamic and fast changing environment&nbsp;</li>
<li>Authoritative business analysis capabilities&nbsp;</li>
<li>Advanced troubleshooting skills&nbsp;</li>
</ul>
Technical Qualities: &nbsp;
<ul>
<li>Experience in IT professional related topics such as server and software installation, configuration and administration, especially for Windows Server, Microsoft SQL Server, Dynamics CRM, SharePoint, Microsoft 365 &amp; Azure technologies&nbsp;</li>
<li>Understanding of Microsoft SharePoint architecture, components, and configuration, including the differences between SharePoint versions and hybrid architecture&nbsp;</li>
<li>Working knowledge of TCP/IP, DNS, SMTP, and DHCP technologies&nbsp;</li>
<li>Working knowledge of Microsoft SQL Server, IIS, and Active Directory&nbsp;</li>
<li>Broader knowledge of server and cloud offerings in the tech industry i.e. Office 365, Azure, AWS, Google Cloud is strongly preferred.&nbsp;</li>
</ul>
The Salary Range for this role is $90,000 - $130,000. At AvePoint, we strive to offer competitive, fair, and equitable total rewards. The listed salary range represents a good faith estimate, with final offers based on location, experience, skills, and qualifications. The listed range reflects base salary only; our total rewards include base salary, comprehensive benefits (medical, dental, vision, 401(k) with match, unlimited PTO), and depending on the role, bonuses, commissions, or equity (RSUs). We welcome compensation discussions—apply even if your expectations fall outside the range.<div class="content-conclusion">Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our <a id="menur12n" class="fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" href="https://www.avepoint.com/company/privacy-notice" target="_blank">Privacy Notice</a>.</div>

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