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athena-health

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.Lead Software Engineer - Medications Role Summary Join our innovative team as a Lead Software Engineer in Boston, MA, where you will play a pivotal role in shaping the future of medication management. This hybrid position offers the opportunity to lead technical execution for a cross-functional engineering team in delivering high-quality software that enhances healthcare outcomes. You will report to Engineering Manager.Team Summary Our Medication Management engineering team builds mission-critical solutions used by over 170,000 healthcare providers every day.  We empower providers to make informed, personalized clinical treatment decisions in partnership with each patient, regarding their medications, vaccines, and medical supplies.  Our collaborative, mission-driven team is passionate about making a meaningful impact on healthcare outcomes, leveraging cutting-edge technology to improve patient safety and streamline workflows. We foster an environment of continuous learning and innovation, encouraging team members to share ideas and drive improvements.Essential Job Responsibilities <ul><li>Lead the design, development, and delivery of high-quality software within an agile cross-functional team.</li></ul><ul><li>Own technical designs and help guide implementation in alignment with architectural standards and business goals.</li></ul><ul><li>Build scalable, maintainable, well-tested software using modern engineering best practices.</li></ul><ul><li>Provide technical leadership through code reviews, mentoring, and support for sound design decisions.</li><li>Regularly leverage AI-assist software tooling in ways that increase throughput, effectiveness and quality</li><li>Evaluate and propose opportunities for generative AI as part of delivering solutions to delight customers</li></ul><ul><li>Develop strong knowledge of the medication management domain to act as a technical subject matter expert.</li></ul><ul><li>Partner closely with product, design, and adjacent engineering teams to deliver practical, scalable solutions aligned with customer needs.</li></ul><ul><li>Take ownership of deliverables and coordinate cross-team efforts to ensure successful execution.</li></ul>Additional Job Responsibilities <ul><li>Mentor engineers, provide technical guidance, and foster a culture of learning and continuous improvement.</li></ul><ul><li>Clearly communicate complex technical concepts to both technical and non-technical audiences.</li></ul><ul><li>Foster strong collaboration between product and engineering by creating clarity, surfacing risks early, and helping the team make informed, timely decisions.</li></ul>Expected Education &amp; Experience <ul><li>6&#43; years of software engineering experience, strong product development background.</li><li>Proven experience leading full-stack development teams, including technical mentoring and design oversight.</li><li>Proficiency in React, modern frontend architecture, core web technologies - HTML, CSS, JavaScript and Java</li><li>Experience with generative AI and AI-assist software engineering tooling</li><li>Solid experience with relational databases and data modeling.</li><li>Experience designing and supporting APIs and working across distributed systems and evolving system architectures, including monolith and microservices environments.</li><li>Nice to have: GraphQL, Unix/Linux experience, and exposure to legacy technologies in large-scale production environments.</li><li>Strong communication, ownership, accountability, and a track record of adopting new technologies.</li></ul> Expected CompensationThe base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates.  Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans. <div><div><div><div><div><div><div><div><div>About athenahealthOur vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.Our company culture: Our talented  employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That&#39;s one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.What we can do for you:Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative  workspaces  — some offices even welcome dogs.We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here: athenahealth.com/careers  <a href="https://www.athenahealth.com/careers/equal-opportunity" target="_blank">https://www.athenahealth.com/careers/equal-opportunity</a></div></div></div></div></div></div></div></div></div>

Lead Software Engineer, Medication Management

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.Role Summary Join our innovative team as a Principal Software Engineer in Boston, MA, where you will play a pivotal role in shaping the future of medication management. This hybrid position offers the opportunity to lead one or more talented engineering teams in delivering high-quality software solutions that enhance healthcare outcomes. You will report to Director of Engineering.Team Summary Our Medication Management engineering team builds mission-critical solutions used by over 170,000 healthcare providers every day.  We empower providers to make informed, personalized clinical treatment decisions in partnership with each patient, regarding their medications, vaccines, and medical supplies.  Our collaborative, mission-driven team is passionate about making a meaningful impact on healthcare outcomes, leveraging cutting-edge technology to improve patient safety and streamline workflows. We foster an environment of continuous learning and innovation, encouraging team members to share ideas and drive improvements.Essential Job Responsibilities <ul><li>Lead the design, development, and delivery of high-quality code within an agile cross-functional team.</li><li>Own and author clear, detailed technical designs that guide implementation and align with architectural standards and business objectives.</li><li>Propose scalable and maintainable solutions and provide reliable estimates for development efforts.</li><li>Write clean, well-tested, and performant code while adhering to established coding standards and best practices.</li><li>Participate actively in code reviews, providing constructive feedback to uphold engineering excellence.</li><li>Develop strong knowledge of the medication management domain to act as a technical subject matter expert.</li><li>Take ownership of deliverables and coordinate cross-team efforts to ensure successful execution.</li><li>Regularly leverage AI-assist software tooling in ways that increase throughput, effectiveness and quality.  Drive adoption and best practices within your sphere of influence</li><li>Evaluate and propose opportunities for generative AI as part of delivering solutions to delight customers</li></ul>Additional Job Responsibilities <ul><li>Mentor engineers, provide technical guidance, and foster a culture of learning and continuous improvement.</li><li>Clearly communicate complex technical concepts to both technical and non-technical audiences.</li><li>Stay updated on industry trends and emerging technologies to drive innovation within the team. Contribute to the development of best practices and standards for software development.</li><li>Engage in cross-team initiatives to enhance overall product quality and performance.</li></ul>Expected Education &amp; Experience <ul><li>12&#43; years of software engineering experience, strong product development background.</li><li>Proven experience leading full‑stack development teams, including technical mentoring and design oversight.</li><li>Proficiency in React, modern frontend architecture, core web technologies - HTML, CSS, JavaScript and Java</li><li>Experience with generative AI and AI-assist software engineering tooling</li><li>Solid experience with relational databases and data modeling.</li><li>Experience with various system architectures and distributed systems, including monolith, microservices</li><li>Experience with generative AI and AI-assist software engineering tooling</li><li>GraphQL experience is highly desired</li><li>Strong communication, ownership, and accountability</li></ul> Expected CompensationThe base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates.  Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans. <div><div><div><div><div><div><div><div><div>About athenahealthOur vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.Our company culture: Our talented  employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That&#39;s one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.What we can do for you:Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative  workspaces  — some offices even welcome dogs.We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here: athenahealth.com/careers  <a href="https://www.athenahealth.com/careers/equal-opportunity" target="_blank">https://www.athenahealth.com/careers/equal-opportunity</a></div></div></div></div></div></div></div></div></div>

Principal Software Engineer, Medication Management

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.Role OverviewJoin athenahealth as a Senior Software Engineer on the athenaCollector Rules team, where you will help build the software that powers critical revenue cycle management capabilities for healthcare providers. In this hybrid role based in Boston, MA, you will design and deliver scalable, secure, and maintainable software that supports claims processing, billing workflows, and operational efficiency across the athenaOne platform.athenaCollector builds technology solutions that automate Revenue Cycle Management (RCM). Our team focuses on implementing the essential back-office processes that support the unique claims cycle requirements of healthcare practices. We work together to deliver software that is scalable, reliable, and grounded in a deep understanding of the business and technical needs of our users.This team plays a key role in helping healthcare organizations manage business operations and revenue cycle performance with confidence. Your work will directly support automation, reliability, observability, and measurable improvements for both our clients and internal teams. You will collaborate across product, design, engineering, and operations to deliver high-quality solutions that enable customers to manage and maintain their own claim validation rules.Essential Job Responsibilities<ul><li>Design and develop user-facing experiences using React, JavaScript/TypeScript, HTML, and CSS with a focus on performance, accessibility, and usability.</li><li>Develop and maintain backend services in Java and Spring Boot that support RCM Rules execution for claims processing.</li><li>Create, optimize, and maintain SQL-based data models and queries for Oracle and PostgreSQL databases.</li><li>Support deployment and operation of containerized services on AWS, including ECS, EKS, EC2, Docker, and Kubernetes.</li><li>Partner with platform and SRE teams to strengthen reliability, observability, and operational readiness.</li><li>Apply infrastructure-as-code and DevOps automation practices; Terraform experience is a plus.</li><li>Collaborate with engineers, product managers, designers in design discussions, code reviews, and delivery planning.</li><li>Troubleshoot production issues, perform root-cause analysis, and implement durable fixes that reduce operational risk.</li><li>Mentor junior engineers and contribute to team learning, technical discussions, and engineering best practices.</li><li>Contribute to architectural conversations and help shape technical direction for the product area.</li><li>Produce technical documentation, runbooks, and API documentation for internal and external stakeholders.</li><li>Support performance tuning, scalability testing, and continuous improvement of software quality.</li><li>Explore and apply AI capabilities in engineering workflows and product features, that improve productivity and client outcomes.</li><li>Support deployment and integration activities as needed.</li><li>Participate in on-call rotation and incident response support as needed.</li></ul>Expected Education &amp; Experience<ul><li>Bachelor’s degree in computer science, Engineering, or a related field, or equivalent practical experience.</li><li>4–8 years of professional software development experience.</li><li>Strong experience building frontend applications using React, JavaScript, HTML, and CSS.</li><li>Solid experience developing backend services in Java and Spring Boot.</li><li>Proficiency with SQL and working knowledge of Oracle and PostgreSQL databases.</li><li>Experience with AWS services, including ECS, EKS, EC2, Docker, and Kubernetes.</li><li>Experience in AI/LLM technologies, prompt engineering, and agentic AI patterns, or a demonstrated willingness to develop expertise in these areas.</li><li>Understanding of infrastructure-as-code and DevOps concepts; Terraform experience is a plus</li></ul> Expected Compensation$119,000 - $203,000The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates.  Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans. <div><div><div><div><div><div><div><div><div>About athenahealthOur vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.Our company culture: Our talented  employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That&#39;s one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.What we can do for you:Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative  workspaces  — some offices even welcome dogs.We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here: athenahealth.com/careers  <a href="https://www.athenahealth.com/careers/equal-opportunity" target="_blank">https://www.athenahealth.com/careers/equal-opportunity</a></div></div></div></div></div></div></div></div></div>

Senior Software Engineer, Rules - athenaCollector

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.Principal Software Engineer, Electronic Dental Record (EDR)Location: Boston, MA (Hybrid)Reports to: Senior Manager, EngineeringJoin athenahealth as a Principal Software Engineer on our Electronic Dental Records (EDR) platform, where you&#39;ll serve as the top technologist driving the design and evolution of enhanced dental workflows. This is an execution cum leadership role. Along with the Architect, you&#39;ll set the architectural direction, define the engineering approach, and be accountable to drive the development teams on how the EDR platform is built, modernized, and scaled. We&#39;re looking for an engineer with the depth to navigate complex legacy systems, the vision to define what comes next, and the leadership to bring teams along with them.Team SummaryThe EDR platform powers end-to-end dental practice workflows from clinical documentation and treatment planning to billing and claims. We are actively modernizing the platform, including a significant migration from .NET Azure to Java AWS, while simultaneously building enhanced workflows that raise the bar for dental providers on athenahealth. As Principal Engineer, you will be the technical anchor for this transformation, directing design decisions, establishing engineering standards, and ensuring the platform is built for long-term scalability, reliability, and maintainability.Essential Job Responsibilities<ul><li>Own system-level architecture: Lead end-to-end architectural design across multiple product domains — claims processing, billing workflows, RCM — balancing long-term scalability, operational reliability, and delivery velocity. Your decisions set the standard other engineers build against.</li><li>Define the AI-augmented engineering model: Go beyond personal use of AI tooling — establish team-wide patterns, guardrails, and best practices for integrating AI coding assistants, agentic tools, and LLM-assisted workflows into the full SDLC. Define what &#34;responsible AI use&#34; looks like in a healthcare-regulated environment.</li><li>Drive spec-first culture at scale: Champion upstream investment in requirements clarity, acceptance criteria, and design reviews. Push product, design, and engineering to operate with enough precision that AI tooling and human review both run faster and with less ambiguity.</li><li>Set the bar for AI output quality: Establish team standards for evaluating, debugging, and refining AI-generated code, tests, and designs. Ensure AI output is treated as a prototype — not a deliverable — and that correctness, security, and maintainability are never delegated to the model.</li><li>Lead cross-team technical alignment: Serve as the primary technical voice across engineering teams across orgs. Drive resolution on architectural trade-offs, cross-team dependencies, and system-wide design decisions that no individual team can resolve alone.</li><li>Prototype and productionize AI-powered capabilities: Lead exploratory work on LLM-assisted features for internal developer productivity and client-facing product capabilities — defining safe, scalable, and regulation-aware patterns for AI application in healthcare.</li><li>Evolve engineering practices: Own the evolution of code review norms, testing strategy, design review processes, and delivery practices across the organization. Identify systemic gaps and drive durable improvements.</li><li>Grow the engineering organization: Mentor Senior and Staff engineers on architectural thinking, responsible AI use, and domain depth. Elevate the technical ceiling of the teams around you — not just through direct work but through the standards you set and the culture you model.</li></ul>Additional Job Responsibilities<ul><li>Provide technical leadership on infrastructure decisions across AWS, Kubernetes, RDS including establishing AI-assisted infrastructure-as-code practices.</li><li>Guide the adoption of emerging technologies where they materially improve platform capabilities. Contribute to the development of best practices and standards for software development.</li><li>Define and oversee testing strategy at the system level — including AI-assisted test generation, integration coverage, and performance validation.</li><li>Lead root-cause analysis and post-incident reviews for critical production issues; establish patterns that reduce repeat failures.</li><li>Evaluate and recommend emerging AI-assisted development tools and practices — with a clear lens on what&#39;s production-ready vs. experimental.</li><li>Represent engineering perspective in cross-functional planning, capacity discussions, and roadmap prioritization.</li></ul>Expected Education &amp; Experience<ul><li>Bachelor&#39;s degree in Computer Science, Engineering, or related field, or equivalent experience.</li><li>12&#43; years of engineering experience in a Product Engineering organization, with demonstrated progression into technical leadership.</li><li>Deep backend expertise in Java and Spring Boot; a track record of designing and shipping production-grade distributed systems.</li><li>Proven experience making and defending system-level architectural decisions — not just implementing within an existing architecture.</li><li>Hands-on, production-level use of AI coding assistants or agentic dev tools (e.g., Claude Code, Codex, GitHub Copilot, Cursor) — with demonstrated ability to establish team-wide norms around their use.</li><li>Proven experience leading full‑stack development teams, including technical mentoring and design oversight.</li><li>Experience defining engineering standards, code review practices, and testing strategy across multiple teams.</li><li>Strong track record of technical mentorship — growing senior engineers into more independent, higher-impact contributors.</li><li>Experience with PostgreSQL, AWS services, Kubernetes, Terraform, Springboot. React is strongly preferred.</li><li>Familiarity with healthcare domain concepts (RCM, claims processing, billing) is a strong plus.</li><li>Experience working in and improving Agile delivery environments, ideally with a track record of adapting process for AI-assisted delivery.</li></ul> Expected Compensation$164,000 - $280,000The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates.  Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans. <div><div><div><div><div><div><div><div><div>About athenahealthOur vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.Our company culture: Our talented  employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That&#39;s one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.What we can do for you:Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative  workspaces  — some offices even welcome dogs.We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here: athenahealth.com/careers  <a href="https://www.athenahealth.com/careers/equal-opportunity" target="_blank">https://www.athenahealth.com/careers/equal-opportunity</a></div></div></div></div></div></div></div></div></div>

Principal Software Engineer, Electronic Dental Record - athenaCollector

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.Position Summary:athenahealth is looking for a Senior Product Manager to lead key product areas within athenaCollector&#39;s revenue cycle management platform, with a focus on payer electronic connectivity and core practice configuration. This role is responsible for supporting customer onboarding, including payer connectivity and maintaining connecting health at scale. This position is based in Boston, MA, with an expectation to be in the office one day per week. This role reports to the Product Management Director.About the Team:The Practice Management Zone supports core revenue cycle workflows that help customers manage their practices to financial and operational excellence. The team brings together product, engineering, UX, analytics, and operations professionals who partner closely to improve payer connectivity, workflow automation, and practice configuration across athenahealth&#39;s customer base. Essential Job Responsibilities:<ul><li>Define and execute on automation-first product vision, strategy and roadmap for  electronic transactions with payers and clearinghouses, as well as core practice configuration.</li><li>Develop work management solutions that enable customers and operations teams to prioritize, assign, track, and complete payer connectivity work.</li><li>Build and maintain visibility tooling — including dashboards, health monitoring, and alerting — so customers and internal teams can track connectivity status, maintain transaction health, and detect degradation before it impacts revenue.</li><li>Drive execution across multiple engineering pods using spec-driven development, ensuring clear ownership and focused on the highest priorities.</li><li>Use quantitative and qualitative data to identify problem themes, define success metrics and hypotheses, and track outcomes to ensure impact.</li><li>Partner with Product Management and Operations leaders to drive portfolio strategy, gain organizational alignment, and deliver KPI impact.</li><li>Support product launches through alpha, beta, and general availability in collaboration with customer-facing and internal teams.</li><li>Use AI tools and automation to improve personal productivity and effectiveness.</li></ul>Additional Job Responsibilities:<ul><li>Present product direction, recommendations, and updates to stakeholders and leadership with clarity and precision.</li><li>Collaborate effectively with stakeholders across the organization. Balance competing stakeholder asks across issue handling, cross-org coordination, rollouts, and ongoing roadmap work.</li><li>Mentor other product managers and contribute to team practices and product craft.</li></ul>Expected Education &amp; Experience:<ul><li>8&#43; years of product management experience, with 4&#43; years in US healthcare revenue cycle management.</li><li>Demonstrated experience working on products that enable the setup and maintenance of electronic transactions with payers, clearinghouses, and trading partners. Relevant work types include ERA, EFT, EDI, Eligibility, and payment processing.</li><li>Experience with automating workflows through agentic AI, API integration, or third-party partner connectivity to replace manual effort.</li><li>Understanding of the data collection, partner-specific requirements, and multi-step enrollment lifecycle needed to stand up and sustain electronic transactions.</li><li>Experience building strategies, building organizational alignment, and executing to deliver measurable business impact.</li><li>Strong analytical skills with the ability to synthesize large sets of quantitative and qualitative data into product strategy and roadmaps.</li><li>Experience working across multiple teams or product pods in a cross-functional environment.</li><li>Strong communication skills with the ability to present clearly, build alignment, and make thoughtful tradeoff decisions between scope and schedule.</li><li>Experience with core practice configuration and onboarding software preferred.</li><li>Bachelor&#39;s degree or equivalent combination of education, training, and experience in product management.</li></ul>$141,000 - $239,000 Expected CompensationThe base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates.  Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans. <div><div><div><div><div><div><div><div><div>About athenahealthOur vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.Our company culture: Our talented  employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That&#39;s one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.What we can do for you:Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative  workspaces  — some offices even welcome dogs.We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here: athenahealth.com/careers  <a href="https://www.athenahealth.com/careers/equal-opportunity" target="_blank">https://www.athenahealth.com/careers/equal-opportunity</a></div></div></div></div></div></div></div></div></div>

Senior Product Manager - Payer Enrollment & Core Configuration

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.<div><div>Position Summary </div><div>Help shape how trustworthy AI is designed, evaluated, and communicated across athenahealth’s clinical products. The Senior Product Manager will lead the AI Trust &amp; Transparency product area, developing evaluation, governance, and transparency capabilities that support safe, effective AI experiences for clinicians and administrators. This role is based in Boston, MA and operates in a hybrid work environment. This role reports to the Product Management Director within athenaClinicals.  </div><div>About the Team: </div><div>The Clinical Foundations team builds shared capabilities that support athenahealth’s electronic health record products. The team serves both internal stakeholders building AI-powered clinical products and clients who need confidence in those products. This includes developing AI evaluation methods, governance, and systems for demonstrating performance and trustworthiness to clinicians, administrators, clients, and prospects. Team members partner with Product, Engineering, Design, Data Science, Patient Safety, Legal, Sales, Customer Success, and Product Marketing, while working with scrum teams in Boston and India. The team uses AI evaluation and observability platforms such as Arize and Kubeflow to assess solutions built with third-party large language models and internally developed machine learning models.  </div><div>Essential Job Responsibilities </div><div><ul><li>Define the product vision, strategy, business cases, and multi-release roadmap for the AI Trust &amp; Transparency area. </li></ul></div><div><ul><li>Lead the end-to-end product development lifecycle, including problem definition, requirements, user experience, objectives and key results, delivery, and measurement of customer and business outcomes. </li></ul></div><div><ul><li>Serve as Product Owner for assigned scrum teams by defining epics and user stories, prioritizing the backlog, and making informed trade-offs among customer value, scope, timing, and technical constraints. </li></ul></div><div><ul><li>Determine whether experiments, alpha, and/or beta stages are needed to determine Product-Market fit and appropriately define and utilize them. </li></ul></div><div><ul><li>Establish and monitor performance measures that provide visibility into product outcomes, risks, and opportunities for improvement. </li></ul></div><div><ul><li>Partner with Product, Engineering, Design, Data Science, Patient Safety, Legal, and business leaders to align product decisions with healthcare safety, regulatory, and operational needs. </li></ul></div><div><ul><li>Evaluate market conditions, customer needs, product dependencies, and business value to guide prioritization and product investment decisions. </li></ul></div><div><ul><li>Collaborate with Sales, Customer Success, and Product Marketing to develop clear customer-facing product information and service descriptions. </li></ul></div><div><ul><li>Support product teams in applying shared AI evaluation tools and governance practices to their business areas. </li></ul></div><div><ul><li>Share product management and responsible AI practices with colleagues through coaching, documentation, and working sessions. </li></ul></div><div><ul><li>Contribute to planning and coordination across the broader Product Management organization. </li></ul></div></div><div><div>Expected Education &amp; Experience </div><div><ul><li>At least 8 years of relevant professional experience, including 4 or more years in product management. </li></ul></div><div><ul><li>Practical experience with large language model evaluation methods, such as deterministic testing, model-based evaluation, human annotation workflows, and online evaluation. </li></ul></div><div><ul><li>Experience with LLM evaluation methods (such as deterministic evaluations, LLM-as-Judge approaches, human annotation workflows, and online evaluations), machine learning, AI model card building, or evaluation and observability platforms such as Arize, Datadog, LangSmith, or Braintrust. </li></ul></div><div><ul><li>Experience designing or managing responsible AI solutions in regulated or high-impact environments, including safety testing, hallucination risk management, bias evaluation, auditability, data lineage, or compliance. </li></ul></div><div><ul><li>Knowledge of modern AI systems and practices, including large language models, retrieval-augmented generation architecture, AI agents, observability, evaluation pipelines, model governance, prompt engineering, explainability, traceability, and production AI operations. </li></ul></div><div><ul><li>Experience working with Agile or Scrum product development teams. </li></ul></div><div><ul><li>Ability to analyze complex problems, use qualitative and quantitative evidence, and develop scalable product solutions. </li></ul></div><div><ul><li>Clear written and verbal communication skills for working with customers, senior leaders, and cross-functional partners. </li></ul></div><div><ul><li>Experience using AI tools (e.g., Claude, Copilot, ChatGPT, Figma Make) to accelerate product development work, such as draft requirements, synthesize user feedback, create specifications or prototypes, or analyze data with appropriate human review. </li></ul></div><div><ul><li>Preferred: Knowledge of healthcare technology, electronic health records, or clinical workflows. </li></ul></div></div> Expected Compensation$141,000 - $239,000The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates.  Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans. <div><div><div><div><div><div><div><div><div>About athenahealthOur vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.Our company culture: Our talented  employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That&#39;s one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.What we can do for you:Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative  workspaces  — some offices even welcome dogs.We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here: athenahealth.com/careers  <a href="https://www.athenahealth.com/careers/equal-opportunity" target="_blank">https://www.athenahealth.com/careers/equal-opportunity</a></div></div></div></div></div></div></div></div></div>

Senior Product Manager - AI Trust & Transparency

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.Position Summary: The Manager, Authorization Product Management will contribute to the development of authorization management capabilities that help healthcare providers reduce manual work and improve authorization submission accuracy. This role is based in Chennai, India and is a hybrid position.The Manager will work closely with Product, Engineering, Design, Analytics, and Operations teams to help define and deliver prior authorization features that support customer needs. The role will contribute to product strategy, roadmap development, AI-enabled automation, product requirements, and execution across engineering teams.About the Team: The Authorization Management Product at athenahealth helps healthcare providers obtain required insurance approvals before delivering care.The product supports workflows that:<ul><li>Identify when prior authorizations are required.</li><li>Submit authorization requests to insurers.</li><li>Track request status across the authorization lifecycle.</li><li>Reduce manual administrative effort.</li><li>Help shorten delays in the care process.</li><li>Improve authorization submission accuracy.</li><li>Lower the risk of denials related to missing or incomplete authorization information.</li></ul>The team brings together clinical, operational, and technical perspectives to improve accuracy, transparency, and scalability for healthcare organizations.The product area plays an important role in helping practices manage complex payer requirements with greater consistency and less administrative burden. Essential Job Responsibilities<ul><li>Support the development and execution of product strategy for authorization management features in alignment with organizational goals and customer needs.</li><li>Deliver automation-first strategies that leverage AI capabilities to reduce the effort required to process prior authorizations.</li><li>Help define, prioritize, and maintain the product roadmap using market analysis, customer feedback, operational input, and business objectives.</li><li>Analyze accuracy metrics, throughput data, and automation performance to identify opportunities for product and workflow improvements.</li><li>Create detailed Product Requirement Documents (PRDs), product requirements, user stories, and acceptance criteria to guide software development teams.</li><li>Drive execution across multiple engineering pods using spec-driven development, ensuring each pod is self-sufficient and focused on the highest priorities.</li><li>Partner with Subject Matter Experts (SMEs) and Operations teams to ensure product solutions align with industry standards and healthcare compliance requirements.</li><li>Support cross-functional teams throughout the product development lifecycle, from concept through launch.</li><li>Evaluate AI-enabled tools and workflows that improve product discovery, requirement quality, product analysis, documentation, or operational efficiency.</li><li>Communicate product priorities, tradeoffs, decisions, and delivery status clearly to stakeholders across functions.</li></ul> Additional Job Responsibilities<ul><li>Support release planning, readiness activities, and launch coordination for new product capabilities.</li><li>Define product success measures and monitor customer feedback after launch to identify follow-up improvements and feature iterations.</li><li>Lead discussions related to workflow design, implementation feasibility, and operational impact.</li><li>Support issue triage and escalation management for product-related questions or defects.</li><li>Refine product processes, templates, and operating rhythms to improve team execution and delivery effectiveness.</li><li>Build shared understanding across teams by documenting decisions, assumptions, requirements, and dependencies.</li><li>Represent the Authorization Management product area in cross-functional meetings and working sessions.</li><li>Collaborate with Product, Engineering, Design, Analytics, Operations, and other stakeholders to support successful product delivery.</li><li>Contribute to continuous improvement of authorization management workflows, automation, accuracy, and scalability.</li><li>Perform other related duties as assigned.</li></ul> Expected Education &amp; Experience<ul><li>Bachelor’s degree in Business, Computer Science, Engineering, Healthcare Administration, or a related field, or equivalent practical experience.</li><li>7–12 years of relevant Product Management experience, with a focus on the US healthcare industry.</li><li>Experience developing Product Requirement Documents (PRDs) in an AI-first software development lifecycle to capture product requirements, user stories, and acceptance criteria for software development teams.</li><li>Experience working with Engineering, Design, Analytics, and Operations partners in a cross-functional environment.</li><li>Experience using customer feedback, market input, operational insights, and business data to inform product decisions.</li><li>Experience analyzing performance metrics, operational trends, accuracy metrics, throughput data, or product usage data to identify and support improvements.</li><li>Experience developing or supporting automation-first product strategies and leveraging AI capabilities to improve workflows or reduce manual effort.</li><li>Familiarity with authorization management, prior authorization workflows, clinical coding workflows, revenue cycle operations, or related healthcare processes is preferred.</li><li>Understanding of US healthcare processes, payer requirements, healthcare compliance requirements, and accurate and reliable workflow design.</li><li>Experience managing multiple priorities and contributing to work across the product development lifecycle from concept through launch.</li><li>Strong written and verbal communication skills, with the ability to explain product requirements, decisions, priorities, tradeoffs, and recommendations clearly to varied audiences.</li><li>Ability to collaborate effectively with cross-functional teams and engineering pods while maintaining focus on customer needs and business objectives.</li></ul><div><div><div><div><div><div><div><div><div>About athenahealthOur vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.Our company culture: Our talented  employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That&#39;s one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.What we can do for you:Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative  workspaces  — some offices even welcome dogs.We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here: athenahealth.com/careers  <a href="https://www.athenahealth.com/careers/equal-opportunity" target="_blank">https://www.athenahealth.com/careers/equal-opportunity</a></div></div></div></div></div></div></div></div></div>

Product Manager - Authorization Management

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.Join athenahealth as a Senior Software Engineer in the Specialties Zone, where you’ll design and build scalable, secure, and maintainable software that powers clinical workflows for specialty practices. In this Boston-based hybrid role, you’ll work as a full-stack engineer and own solutions across the entire software development lifecycle—from technical design and implementation through testing, deployment, monitoring, and production support. You’ll partner closely with product, design, and adjacent engineering teams to deliver high-impact capabilities that help healthcare providers work more efficiently and deliver better patient care.Team SummaryThe Specialties Zone builds mission-critical clinical solutions used by healthcare providers every day. Our products support the distinct needs of specialty practices and care settings—including Women’s Health, Behavioral Health, Ambulatory Surgery Centers, Physical Therapy, Orthopedics, and more—helping providers simplify complex workflows, make informed clinical decisions, and deliver efficient, personalized care.Our collaborative, mission-driven team is passionate about improving healthcare outcomes through technology. We foster an environment of continuous learning and innovation in which engineers take ownership of quality across the full software development lifecycle. We are also evolving how we build software—shifting from manual, ticket-by-ticket implementation toward a spec-first, AI-accelerated workflow in which engineers focus on domain correctness, architecture, system constraints, and edge cases.You’ll work closely with product, design, and adjacent engineering teams to deliver practical, scalable solutions aligned with customer and clinical needs.Essential Job Responsibilities<ul><li>Design, develop, test, deploy, and support high-quality software as part of an agile, cross-functional product team.</li><li>Work as a full-stack engineer across frontend, backend, APIs, data, and cloud infrastructure.</li><li>Own features across the entire software development lifecycle, including requirements refinement, technical design, implementation, automated testing, deployment, monitoring, troubleshooting, and ongoing production support.</li><li>Develop strong knowledge of specialty clinical workflows to improve technical decision-making, ticket triage, dependency mapping, and cross-team coordination.</li><li>Contribute to and help evolve team practices, including design reviews, feature readouts, agile ceremonies, code review standards, and testing strategy.</li><li>Use Claude Code, OpenAI Codex, and similar AI-assisted or agentic development tools throughout the software development lifecycle, including requirements refinement, codebase exploration, implementation planning, code generation, refactoring, test creation, debugging, documentation, and first-pass code review.</li><li>Critically evaluate, debug, and refine AI-generated code, tests, designs, and recommendations rather than accepting outputs at face value.</li><li>Mentor other engineers on effective engineering practices and the responsible use of AI tools, including prompt design, context management, output verification, and recognizing when an LLM-based tool should not be used.</li></ul>Additional Job Responsibilities<ul><li>Build and maintain automated unit, integration, and end-to-end tests as part of feature development.</li><li>Use AI-assisted approaches to strengthen testing, including test generation, coverage analysis, identification of edge cases, and validation of expected behavior.</li><li>Explore and apply technologies such as GraphQL to extend product and platform capabilities.</li><li>Monitor application health and performance and use AI-assisted tools to accelerate troubleshooting and root-cause analysis.</li><li>Identify opportunities to use Claude Code, OpenAI Codex, and other LLM-powered tools to reduce repetitive engineering work, accelerate codebase understanding, improve test coverage, and shorten development feedback cycles.</li></ul>Expected Education &amp; Experience<ul><li>Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.</li><li>4&#43; years of software engineering experience in a product development organization.</li><li>Strong full-stack development experience, including backend services, frontend applications, APIs, data persistence, and production support.</li><li>Solid backend development experience using Java or modern OOP languages.</li><li>Hands-on experience with JavaScript, React, HTML, CSS, and modern frontend architecture.</li><li>Experience working with Perl and/or Python in production environments, including the ability to understand, maintain, extend, and modernize existing applications.</li><li>Experience designing, building, and supporting APIs using technologies such as REST and GraphQL.</li><li>Experience with relational databases, data modeling, Oracle and PostgreSQL.</li><li>Experience working with distributed systems and evolving application architectures, including monolithic, microservices, modern, and legacy production environments</li></ul> Expected CompensationThe base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates.  Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans. <div><div><div><div><div><div><div><div><div>About athenahealthOur vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.Our company culture: Our talented  employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That&#39;s one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.What we can do for you:Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative  workspaces  — some offices even welcome dogs.We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here: athenahealth.com/careers  <a href="https://www.athenahealth.com/careers/equal-opportunity" target="_blank">https://www.athenahealth.com/careers/equal-opportunity</a></div></div></div></div></div></div></div></div></div>

Senior Software Engineer, Specialties

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.Role Summary: The Senior Full Stack Developer designs and builds modern web and service-layer capabilities that support patient communication experiences at athenahealth. This role works from Austin, TX in a hybrid model and combines front-end and back-end engineering to deliver reliable, maintainable software across React, TypeScript, Java 21, Spring Boot, Kafka, PostgreSQL, and HAPI FHIR. The position reports to the Senior Engineering Manager.Team Summary: Patient Conversations creates modern communication experiences that connect patients with their care teams through SMS, secure web chat, and voice channels. The team is building a strategic platform that supports real-world patient and practice workflows, including conversational support, escalation paths, and secure handoffs across channels. The SMS and secure web chat experiences are already in use, and voice is an important next step in the roadmap. This work spans product experiences, backend services, data handling, integrations, and operational reliability. You would join a small engineering team with a mix of front-end, back-end, and full-stack contributors, partnering closely with product, design, architecture, and quality engineering to deliver high-impact capabilities at scale.Essential Job Responsibilities:<ul><li>Develop and maintain full stack features using React, TypeScript, Java 21, Spring Boot, Kafka, PostgreSQL, HAPI FHIR, Gradle, and athenahealth’s Forge design system.</li><li>Build user-facing experiences and service APIs that support patient communication workflows across SMS, secure web chat, and voice-enabled experiences.</li><li>Design and implement scalable backend services, event-driven workflows, and integrations that support reliable conversation handling and data exchange.</li><li>Collaborate with product, design, architecture, and quality engineering to translate requirements into well-structured technical solutions.</li><li>Write clean, testable, well-documented code and participate in code reviews, design reviews, and troubleshooting.</li><li>Improve application performance, reliability, observability, and maintainability across the full stack.</li><li>Support secure handling of healthcare data and apply sound engineering practices for privacy, access control, and compliance requirements.</li><li>Use AI tools and AI-assisted workflows to improve engineering productivity, evaluate outputs critically, and apply judgment when incorporating AI-generated suggestions into code, design, or troubleshooting.</li><li>Contribute to technical discussions and help identify practical implementation patterns for new product capabilities and platform enhancements.</li></ul>Additional Job Responsibilities:<ul><li>Support production issue investigation and root-cause analysis when needed.</li><li>Participate in release planning, deployment readiness, and post-release validation.</li><li>Help refine engineering standards, coding conventions, and reusable patterns.</li><li>Contribute to documentation for technical design, APIs, and system behavior.</li><li>Assist with mentoring peers through code reviews, pairing, and knowledge sharing.</li><li>Participate in cross-functional discussions to help clarify requirements and implementation tradeoffs.</li><li>Support continuous improvement of engineering processes, tooling, and developer experience.</li></ul>Expected Education &amp; Experience:<ul><li>Bachelor’s degree in Computer Science, Software Engineering, or a related field, or equivalent practical experience.</li><li>4 to 8 years of software development experience building production applications.</li><li>Experience developing modern front-end applications with React and TypeScript.</li><li>Experience building production-grade backend services with Java and Spring Boot.</li><li>Experience with Kafka or similar event streaming / messaging systems.</li><li>Experience working with PostgreSQL or similar relational databases.</li><li>Experience integrating with healthcare interoperability standards or APIs, including HAPI FHIR.</li><li>Experience using build tooling such as Gradle.</li><li>Experience working with a design system, including Forge or similar reusable component libraries.</li><li>Experience designing and delivering full stack features in a collaborative product engineering environment.</li><li>Experience writing automated tests and supporting code quality, reliability, and maintainability.</li><li>Understanding of secure software development practices in regulated or data-sensitive environments.</li><li>Familiarity with API design, service-to-service communication, and operational debugging.</li><li>Experience working on systems that require clear documentation and cross-functional coordination.</li></ul> Expected Compensation$113,000 - $193,000The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates.  Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans. <div><div><div><div><div><div><div><div><div>About athenahealthOur vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.Our company culture: Our talented  employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That&#39;s one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.What we can do for you:Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative  workspaces  — some offices even welcome dogs.We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here: athenahealth.com/careers  <a href="https://www.athenahealth.com/careers/equal-opportunity" target="_blank">https://www.athenahealth.com/careers/equal-opportunity</a></div></div></div></div></div></div></div></div></div>

Senior Software Engineer, Patient Conversions

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.Role Summary: The Lead Full Stack Software Engineer will design and build scalable, cloud-native web applications that support conversational AI experiences across athenahealth workflows. This role blends front-end and back-end engineering with platform thinking, helping shape the technical foundation for new products and capabilities. Based in Austin, TX and offered as a hybrid role, this position will report to the Senior Engineering Manager.Team Summary: The Conversational Agent Platform team builds the platform and guardrails for safe, intelligent conversational AI across Patient Experience workflows and channels. Teams across the organization are building conversational agents; this team provides the foundation they build on — including the infrastructure that hosts those agents, the interfaces that configure them, and the evaluation tooling that helps determine whether they are performing effectively.This is a new team with a strategically important charter. Many of the solutions we will deliver are still being defined, so this role will help shape both the technical direction and the operating model for the platform. The team is responsible for creating reliable, extensible services and experiences that support rapid experimentation while maintaining security, observability, and system quality.Essential Job Responsibilities:<ul><li>Develop and maintain full stack software solutions using React, TypeScript, Java, and Spring Boot (WebFlux) to support conversational AI platform capabilities.</li><li>Design and implement scalable APIs, user interfaces, and backend services that enable internal teams to configure, manage, and evaluate conversational agents.</li><li>Build and optimize data access patterns using PostgreSQL (Postgres) with pgvector to support retrieval, similarity search, and other AI-related data workflows.</li><li>Integrate and operate distributed caching and state-management patterns using Redis to improve application performance and reliability.</li><li>Collaborate with product, design, and engineering partners to translate platform requirements into maintainable technical solutions.</li><li>Contribute to platform architecture decisions for service boundaries, API design, observability, deployment patterns, and operational resilience.</li><li>Work with containerized workloads and deployment pipelines using Kubernetes and Helm to support repeatable releases and scalable environments.</li><li>Implement telemetry, tracing, logging, and performance monitoring practices using OpenTelemetry to improve system visibility and support incident response.</li><li>Evaluate and integrate AI development workflows and tooling, including LangChain4j, to improve engineering productivity and support responsible platform capabilities.</li><li>Apply AI tools and techniques in day-to-day engineering work and help the team identify practical ways to use AI to improve delivery, code quality, and evaluation workflows.</li></ul>Additional Job Responsibilities:<ul><li>Participate in technical design reviews and code reviews across team-owned services and user experiences.</li><li>Support incident triage, root-cause analysis, and follow-up improvements for production issues.</li><li>Help define engineering standards, reusable patterns, and documentation for the team’s platform.</li><li>Mentor other engineers through pairing, feedback, and knowledge sharing.</li><li>Help improve CI/CD practices and release processes.</li><li>Assist with proof-of-concept work to assess emerging technologies and architectural approaches.</li><li>Partner with cross-functional teams to align delivery with customer needs and platform strategy.</li></ul>Expected Education &amp; Experience:<ul><li>Bachelor’s degree in Computer Science, Software Engineering, or a related field, or equivalent practical experience.</li><li>8 to 15 years of professional software engineering experience, including full stack application development.</li><li>Strong experience building production applications with React and TypeScript.</li><li>Experience developing production-grade backend services in Java and Spring Boot, including WebFlux or other reactive programming patterns.</li><li>Experience designing and maintaining APIs and services in cloud-native environments.</li><li>Hands-on experience with Postgres, including working knowledge of pgvector or other vector-search approaches.</li><li>Experience using Redis for caching, performance optimization, or distributed application support.</li><li>Experience deploying and operating services on Kubernetes and managing releases with Helm.</li><li>Experience implementing observability practices using OpenTelemetry, logging, metrics, and distributed tracing.</li><li>Experience with AI-enabled development or application workflows, including tools such as LangChain4j or similar frameworks.</li><li>Ability to work effectively in a hybrid environment and collaborate across engineering, product, and design partners.</li></ul> Expected Compensation$136,000 - $232,000The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates.  Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans. <div><div><div><div><div><div><div><div><div>About athenahealthOur vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.Our company culture: Our talented  employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That&#39;s one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.What we can do for you:Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative  workspaces  — some offices even welcome dogs.We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here: athenahealth.com/careers  <a href="https://www.athenahealth.com/careers/equal-opportunity" target="_blank">https://www.athenahealth.com/careers/equal-opportunity</a></div></div></div></div></div></div></div></div></div>

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