We help recurring revenue businesses nurture and monetize direct, digital relationships. 

After starting with Zuora Billing nearly 15 years ago, Zuora's award-winning multi-product portfolio now includes Zuora Revenue, Zuora Collect and Zuora Central Platform. More recently, we've added subscription experience platform Zephr to our family, further expanding our capabilities to serve as an intelligent hub that monetizes the complete quote to cash and revenue recognition process at scale. 

Through our combination of technology and expertise, Zuora helps more than 1,000 companies around the world, including BMC Software, Box, Caterpillar, General Motors, Penske Media Corporation, Schneider Electric, Siemens and Zoom nurture and monetize direct, digital customer relationships. Headquartered in Silicon Valley, Zuora operates offices around the world in the U.S., EMEA and APAC.

Instructional Designer P3 &nbsp; Zuora University | Location: Chennai, India Team &amp; Role The Training team is a nimble and highly efficient group within Zuora responsible for delivering product training to our customers, partners and employees. We’re collaborative (but still expect each other to own our respective projects); passionate about learning (but realize we must balance time-to-market with perfection); open to giving and receiving honest feedback (but are always kind) so that, in the end, we deliver the highest quality product.&nbsp; OUR VISION: THE WORLD. SUBSCRIBED. Customers have changed. They’re looking for new ways to engage with businesses. Consumers today have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence.&nbsp;&nbsp; In the old world (let’s call it the Product Economy) it was all about things. Acquiring new customers, shipping commodities, billing for one-time transactions. But in today’s new era, it’s all about relationships. More and more customers are becoming subscribers because subscription experiences built around services meet consumers’ needs better than the static offerings or a single product. Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo and author of the best selling book Subscribed). In late 2016, we launched paid subscription access to Zuora University and now we’re looking for an Instructional Designer with a programming/coding background (who ideally has experience with software applications and SaaS business models) to be based in the Chennai office and join our growing team in India.&nbsp; &nbsp;What you’ll do &amp; achieve&nbsp; The Instructional Designer for Zuora University develops digital training content for customers, partners, and employees, partnering with subject matter experts and visual designers to create courses “from the ground up”. Conduct audience need and topic analysis Partner with subject matter experts to gather course content, confirm content accuracy and test courses created Outline course objectives and design course structure Design, develop, and deliver high-quality, engaging, interactive, innovative, technically accurate&nbsp; trainings &nbsp; Script e-learning courses and create ILT course materials (PPTs, facilitator guides) with the use of AI tools Create assessments to check comprehension Partner with visual designers to turn scripts into e-learning courses Manage course development from inception to completion&nbsp; Ownership for courses created, update course content to reflect product releases or based on learner feedback Stay up to date with the product features, add-ons, and new releases Stay abreast of industry trends and technologies and apply as relevant Collaborate with team leads to define learning goals, delivery formats, and timelines &nbsp; What you’ll need to be successful: 5+ years in instructional design&nbsp; Demonstrated proficiency with instructional design tools (training plans, content scripts, design documents, storyboards, AI tools) Experience using a Learning Management System (LMS) Bachelors degree in any related field Hands-on proficiency with authoring toolkits, including Adobe Captivate or Articulate 360 (Storyline, Rise) and Camtasia. Ability to understand and&nbsp; simplify complex concepts and processes for learners, making them clear &amp; understandable Experience designing educational materials with interactive content to accelerate the learning process Strong ability to manage projects, prioritize, multi-task, assess risk and develop mitigations &nbsp;Preferred Experience using Jira or other tool to track development tasks A strong communicator who can build relationships with stakeholders across roles and time zones. Build strong relationships and collaborate across functions and levels Apply current industry research and trends, driving best practices within instructional design and delivery Meet deadlines in a fast-paced, rapidly-changing environment Take initiative, be self-directed and flexible; thrive for collaboration Microlearning: Designing microlearning to simplify complex technical topics into just-in-time learning assets. Scenario-Based Learning: Creating interactive scenario-based learning (SBL) that simulates real-world customer challenges. Gamification: Applying gamification principles (points, badges, etc.) to drive learner engagement and motivation. &nbsp; &nbsp; ABOUT ZUORA &amp; OUR “ZEO” CULTURE Zuora (NYSE: ZUO) Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-revenue process seamlessly across billing and revenue recognition. Zuora serves more than 1,000 companies around the world, including Box, Ford, Penske Media Corporation, Schneider Electric, Siemens, Xplornet, and Zoom. At Zuora, we have one CEO but ​every employee is empowered and supported to be the ‘ZEO’ of their own career experience. By embedding inclusion and belonging into our processes, policies and culture, we are building a workplace where our 1,200+ ZEOs across North America, Europe, and APAC can bring all the elements of who they are into their work. In addition to an industry-leading six-month, 100% paid parental leave for all our ZEOs, we also offer programs to support your mental health and give back to our communities along with “career cash” and plenty of learning and development opportunities. To learn more visit www.zuora.com Zuora is proud to be an Equal Employment Opportunity employer. Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.&nbsp;

Instructional Designer III

Company Overview At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. The Team &amp; Role Delivery of software updates and patches, as well as provide tier III support to resolve customer issues. The Client Engineer will be responsible for the MacOS endpoint management tools and administration.&nbsp; This person will also lead projects and initiatives, including enterprise wide software deployments and security efforts.&nbsp; Additionally this person will serve as the technical escalation point for the end user services team and work on automation projects. Experience needed: Perform well-organized and timely deployments of application, major upgrades, security updates and patches Drive client security model and best practices in an enterprise environment Identify internal process and automation improvements and deploy scalable technical solutions Work as the escalation point between different support teams for issues from an IT engineering perspective Design and implement new features in Battle.net account authentication and OAuth systems Administration and day-to-day management of the Kandji environment. Enrolling, provisioning, and supporting Apple devices (macOS, iOS, iPadOS). Creating and managing policies, configuration profiles. Packaging and deploying applications. Implementing security compliance baselines, FileVault, and certificates. Managing patch updates, OS upgrades, and app deployments. Troubleshooting enrollment, profile, and application issues. Experience with DEP/Apple Business Manager (ABM), VPP, and APNs. Collaborating with IT/security teams to ensure alignment with enterprise policies. This is a hybrid&nbsp; position, so you’ll be required to come in the office 3 times a week. Our Tech Stack: Expert in MDM tool , Apple Business Manager (ABM), Apple School Manager (ASM), VPP, DEP, macOS, iOS, iPadOS, Active Directory, SSO, Shell Scripting,&nbsp; Patch Management tools. NinjaOne What you’ll do 2-3 years experience in MacOS endpoints 1-3 years experience in deploying, configuring, and managing macOS, iOS, and iPadOS devices in enterprise environments.&nbsp; 1- 3 years Proficient in creating and maintaining configuration profiles, policies, and scripts to automate device management and ensure compliance.&nbsp; 1-3 years Experienced in patch management, software packaging, and distribution, with a strong focus on security standards and operational efficiency. 2+ years designing, implementing and managing endpoint security tools Understanding of TCP/IP networks and Ethernet technology as it applies to end user connections.&nbsp; Ability to troubleshoot complex network connectivity issues for both wired and wireless network connections. Use empirical troubleshooting techniques to troubleshoot and identify root causes Able to integrate and apply feedback in a professional manner Demonstrate ability to work effectively as part of a team Must be solutions oriented and a strong self-starter with initiative and flexibility Excellent verbal and written communication skills are required Familiarity with ITIL concepts for service management a plus, particularly problem and change management #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.&nbsp; As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs Medical, dental and vision insurance Generous, flexible time off&nbsp; Paid holidays, “wellness” days and company wide end of year break 6 months fully paid parental leave&nbsp; Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing&nbsp;&nbsp; Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. Location &amp; Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.&nbsp; Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

Client Engineer II (MacOS)

Company Overview At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. The Team &amp; Role The Solution Architect will work at the enterprise level to deliver multiple moderate to complex software solutions and drive the engagement team towards an optimal solution. S/he will leverage strong communication and relationship building skills to identify requirements, craft solutions, and secure client approval. The Solution Architect works closely with Solution Delivery Managers and Technical Consultants and is responsible for managing the end-to-end solution design. More specifically, the Solution Architect will be responsible for the following job duties: Conduct requirements gathering and analysis sessions with clients. Perform FIT/GAP analysis on Business requirements Document gathered software requirements/user stories and review the list of requirements/user stories with customer for sign-off. Design and document sound functional and technical solutions, including process flows, technical customizations and integrations, based on customer requirements. Work with the customer to get sign-off. Perform customer demos throughout project lifecycle. Configure and test Zuora Billing, Revenue and Add-On products to meet the approved designs. Perform testing of end-to-end solutions in conjunction with development team and customer. Create and develop training materials and conduct/deliver end-user training to customer.&nbsp; Support the customer with regular calls to answer functional and technical questions. This is a hybrid position to be based in the Bay Area or Atlanta, Georgia. So you’ll be working two days per week from either our Redwood City HQ or Atlanta office.Your experience 5 years Order to Cash experience, within a professional services or SaaS organization, with, ideally, at least 3 years delivering billing solutions.&nbsp; Experience in at least one of the billing and/or CPQ products; Zuora, SAP, Salesforce, Oracle, Amdocs. 5 years of customer-facing solution delivery and/or business consulting experience. Bachelors in Computer Science is preferred. Demonstrated leadership abilities to lead business discussions with customers and architect the value of our solution and the best practices to implement it. Experience in requirements gathering, use cases documentation, business analysis, systems design and integration, user interface design and implementation. Experience with solution implementation in the areas of billing and/or order-to-cash. Experience in delivering end to end solutions through the entire SDLC – right from running the client facing workshops, design, build, test, deployment, UAT and handover. Must be a strong team player with excellent communication skills at the business and technical level, able to collaborate as part of a team to deliver exceptional customer results in a rapid paced implementation environment. Experience managing tasks on multiple projects simultaneously. #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.&nbsp; As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, corporate bonus program and performance rewards, and retirement programs Medical, dental and vision insurance Generous, flexible time off&nbsp; Paid holidays, “wellness” days and company wide end of year break 6 months fully paid parental leave&nbsp; Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing&nbsp;&nbsp; Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. Location &amp; Work ArrangementsOrganizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. This is a hybrid position to be based in the Bay Area or Atlanta, Georgia. So you’ll be working two days per week from either our Redwood City HQ or Atlanta office. Also, you'll be working with external customers so please expect 25-30% travel. Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.The base pay details represent the annualized salary range for the posted position. While we share a comprehensive range, a candidate’s final base salary will fall within these guidelines and will be determined based on multiple factors including but not limited to: qualifications of the candidate, job related knowledge, prior related experience, specific and unique skills, the location of the role, internal equity and internal budget. Base pay is only one element of Zuora’s Total Rewards Package. Additional elements may also include bonus/variable compensation, equity and comprehensive benefits, more details found here.Base Pay Details$141,700&mdash;$212,500 USD

Billing Solution Architect

Costa Rica&nbsp;Company Overview At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. The Team &amp; Role We are seeking application support engineers to join the award-winning Zuora Global Support, named the 2024 Gold Stevie Award for technical Excellence in Customer Support.&nbsp;Customer Success is our #1 priority here at Zuora.&nbsp;We are seeking folks with exceptional technical knowledge and outstanding people skills. This role requires the ability to provide various levels of service in a fast moving and dynamic environment. Here’s the top reasons why Support professionals should consider working for us. Daily Excitement - This is not your standard support job where you send out pre-formatted responses. You will be challenged on a daily basis to understand our customers’ use cases and provide the best solutions - the learning will never stop! Career and Knowledge Development - You will have the opportunity to become an expert in many hot areas including web and API development, Salesforce administration and integration, billing operations, payment collection and gateway integration, financial reconciliation and more! Technical Management team - Our management team is hands-on and highly technical. We answer customer tickets directly. We assist our team members by removing obstacles and accelerating productivity, creating a rewarding work atmosphere. &nbsp; This is a remote position, so you’ll be working remotely while occasionally getting together with your team for office visits, events, or offsites. Of course, you’re welcome to come into the office more often if you’re nearby. &nbsp; What you’ll do Serve as the primary contact for the Zuora premium customer base. Triage, evaluate, and provide answers to customer questions and issues in a timely manner. Provide assistance in putting action plans in place and facilitating effective communications. Recommend to product development teams areas of improvement in performance and feature capabilities that will improve our customers' successful use of our products and drive adoption. Understand and keep up-to-date on the latest product functionality, its dependencies, the underlying architecture and their operational impact. Monitor and manage application and back-end batch processes to ensure application uptime requirements and SLA compliance. Participation in weekly on-call rotation and weekend coverage for the production incident resolution team. Work with various cross functional teams to understand the root cause of issues reported and suggest alternate options and workarounds where appropriate. Research and develop solutions for customer support cases using extensive product knowledge and troubleshooting techniques. Share and develop best practices with team members to enhance the quality and efficiency of customer support and contribute to the knowledge base. Author technical documents on common issues and solutions in order to build the knowledge base. Establish strong working relationships with Engineering, Global Services, Sales, Technical Operations, Product Management and other internal resources as appropriate. &nbsp; Your experience A minimum of 3 - 5 years of proven success in Enterprise application support and customer service&nbsp; BA/BS/MS (or equivalent) in computer science or related discipline Able to provide alternate solutions and to exercise independent judgment in developing methods, techniques and evaluation criteria that lead to prompt resolution of issues. Understanding of basic financial accounting concepts and terms. Understanding of relational database management system (RDBMS) concepts. Technical understanding of web technologies, networking, development and production support methodologies desired. Experience developing or supporting SOAP-based and REST APIs, web-based development, XML, Java, and SQL. Strong ticket management experience with a demonstrated ability to manage competing priorities. &nbsp; Nice to haves: Experience supporting Premium Enterprise SaaS customers Experience supporting payment, billing, or tax applications. Knowledge of payment gateway such as PayPal, Stripe, Cybersource, etc. &nbsp; #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, variable bonus and performance reward opportunities, and retirement programs Medical, dental and vision insurance Generous, flexible time off Paid holidays, “wellness” days and company wide end of year break 6 months fully paid parental leave Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. Location &amp; Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com.

Application Support Engineer

Company Overview At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. The Team &amp; Role The Support Engineer&nbsp;will focus primarily on providing expert technical support to clients and troubleshooting complex software application issues quickly and more efficiently.&nbsp;Duties involve responding to customers promptly and professionally, accurately documenting problems and resolutions, and collaborating with clients and internal employees to solve complex technical problems.&nbsp;The job requires excellent technical and soft skills. What you’ll do: Work directly with clients to provide rapid and accurate analysis of production issues (including solution tracking) Provide support via tickets, chat, and phone to Zuora customers. Answer customer questions, file bugs, reproduce, troubleshoot, resolve, and escalate issues as necessary. Own and drive customer issues from start to finish. Become an expert on a given product domain from a business and technical standpoint. Actively participate in our online Zuora Community, learning about customer pain points, answering customer questions, and posting solution articles in your domain of expertise. Handle urgent escalation issues, ensuring we accurately prioritize based on severity and customer impact. Your experience: BS or MS in Computer Science, Engineering, or related. We will also consider other significant technical experience. Minimum of 6 years of Financial application support experience. Strong Oracle SQL, PL/SQL skills required.Experience in Order-To-Cash (O2C) or Procure-To-Pay (P2P) cycle. Experience in &nbsp; Account Receivables(AR) and/or General Ledger (GL) is a plus. Experience in the following technologies that support SaaS applications is an added advantage: REST API, SOAP API, and web services. Excellent spoken and written English. All customer communications are in English. Strong communication skills, including adjusting to the audience's technical level and explaining complex ideas clearly and concisely. Ability to work with global teams and build strong cross-functional relationships. Positive attitude and the ability to overcome adversity and stay calm under pressure. Strong desire and ability to continually learn new skills, processes, technologies, and product knowledge. You will learn something new every day! Skills and Experience: Bachelor’s Degree in Computer Science, Engineering, or equivalent experience, Minimum of 6 years of experience in software / ERP related experience desired. Knowledge of accounting concepts and&nbsp; Revenue Recognition is an addition. Excellent verbal and written communication skills. Order-To-Cash (O2C) or Procure-To-Pay (P2P) cycle experience in Oracle EBS (Financials)/Netsuite. Other ERPs can also be considered.&nbsp; Strong SQL, PL/SQL skills required. Working business knowledge of US GAAP and revenue accounting a plus. Ability to work efficiently in a time-critical environment and fast-paced environment; Problem-solving capabilities as well as excellent customer service skills. Ability to take ownership and follow through on client issues until resolution. Ability to effectively communicate and coordinate with peers and senior management as required. Strong organizational skills, attention to detail, and technical judgment; Ability to work independently and self-motivated. #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, corporate bonus program and performance rewards and retirement programs Medical insurance Generous, flexible time off Paid holidays, “wellness” days and company wide end of year break 6 months fully paid parental leave Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. Location &amp; Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com.

Application Support Engineer III

Company Overview At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. &nbsp; The Team &amp; Role Our growth story is only just beginning and our Customer Solution Engineering team is pivotal in sustaining our rapid growth across the globe. We are looking for a highly collaborative, outcome-oriented Customer Solution Engineer, to help us bring home the technical win and take on this huge market opportunity.&nbsp; &nbsp; Working hand in hand with our Account Executives, you’ll solve some of the most interesting business-critical challenges and transformations. You’ll focus on prospects and customers; helping them embrace digital transformation, to be disruptors, and avoid being disrupted. As the CEO aka “ZEO” of your domain, you’ll become an expert on the entire quote-to-cash cycle for enterprise businesses across any sales channel. You’ll leverage your technical prowess to knock out the competition and demonstrate how Zuora allows the world’s largest companies to unlock new growth in the new world of total monetization.&nbsp; This is a remote position, so you’ll be working remotely while occasionally getting together with your team for office visits, events, or offsites. Of course, you’re welcome to come into the office more often if you’re nearby.&nbsp; &nbsp; What you’ll do Complete Zuora’s in-depth onboarding and sales training to become an expert in Zuora’s products, services, unique solutions, and technical capabilities Own the technical relationships with a deep understanding of customer needs and constraints&nbsp; Own adoption and the technical health of the customer Deliver product demonstrations and technical presentations to a C-Level audience and articulate how Zuora’s platform will allow their business to succeed and grow Create end-to-end use case-specific demonstrations mapped to prospects’ strategic objectives across industries Secure technical wins by differentiating Zuora against the competition, handle technical objections and mitigate any concerns that might block a deal from closing Act as the front-line liaison to our product management team by informing our product roadmap based on prospects’ needs Own making sure the customer is realizing value against their expectations&nbsp; Responsible for defining &amp; monitoring the business case and KPIs in the account plan&nbsp; Help shape commercial strategy and technical action plan Help identify white space including the extension of our footprint &amp; capabilities and expansion into new BUs Commercially present solutions in easy-to-grasp ways Coordinate resources from across Zuora &amp; partners from a technical standpoint&nbsp; Work with product &amp; solution mgmt to share the context (why) behind customer requests and potential applicability to others in a segment Manage escalations internally and externally with support from AEs and Customer Support to identify a root cause and action plan&nbsp; Ask for customer reference after milestones are delivered, with follow-up support from AEs and customer advocacy Collaborate with solution architects in overall design and approach Support sales and marketing at field events with product demonstrations and technical subject matter expertise Respond to technical elements of RFI’s / RFP’s Travel throughout your sales territory Your experience 3+ years of relevant experience in Sales Engineering (presales, solution consultant, solution architect) Self-motivation and the desire to learn and become an expert on the entire quote-to-cash cycle for enterprise businesses across any sales channel in The Subscription Economy Excellent presentation skills and the ability to drive discussions for both small and large groups within organizations Strong business value selling experience and familiarity with SaaS and Cloud technology An understanding of subscription and recurring revenue business models Experience working with a diligent sales process methodology (MEDDIC, Value Selling, etc.) General understanding of API development and various coding languages (php, ruby, java, etc.) Bachelor's Degree and/or relevant FinTech experience #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.&nbsp; &nbsp; As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, variable bonus and performance reward opportunities, and retirement programs Medical, dental and vision insurance Generous, flexible time off&nbsp; Paid holidays, “wellness” days and company wide end of year break 6 months fully paid parental leave&nbsp; Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing&nbsp;&nbsp; &nbsp; Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. &nbsp; Location &amp; Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. &nbsp; Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. &nbsp; Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. &nbsp; We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.The base pay details represent the annualized salary range for the posted position. While we share a comprehensive range, a candidate’s final base salary will fall within these guidelines and will be determined based on multiple factors including but not limited to: qualifications of the candidate, job related knowledge, prior related experience, specific and unique skills, the location of the role, internal equity and internal budget. Base pay is only one element of Zuora’s Total Rewards Package. Additional elements may also include bonus/variable compensation, equity and comprehensive benefits, more details found here.Base Pay Details$117,100&mdash;$175,600 USD

Customer Solution Engineer

Company Overview At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. &nbsp; The Team &amp; Role Our growth story is only just beginning and our Customer Solution Engineering team is pivotal in sustaining our rapid growth across the globe. We are looking for a highly collaborative, outcome-oriented Customer Solution Engineer, to help us bring home the technical win and take on this huge market opportunity.&nbsp; &nbsp; Working hand in hand with our Account Executives, you’ll solve some of the most interesting business-critical challenges and transformations. You’ll focus on prospects and customers; helping them embrace digital transformation, to be disruptors, and avoid being disrupted. As the CEO aka “ZEO” of your domain, you’ll become an expert on the entire quote-to-cash cycle for enterprise businesses across any sales channel. You’ll leverage your technical prowess to knock out the competition and demonstrate how Zuora allows the world’s largest companies to unlock new growth in the new world of total monetization.&nbsp; This is a remote position, so you’ll be working remotely while occasionally getting together with your team for office visits, events, or offsites. Of course, you’re welcome to come into the office more often if you’re nearby.&nbsp; &nbsp; What you’ll do Complete Zuora’s in-depth onboarding and sales training to become an expert in Zuora’s products, services, unique solutions, and technical capabilities Own the technical relationships with a deep understanding of customer needs and constraints&nbsp; Own adoption and the technical health of the customer Deliver product demonstrations and technical presentations to a C-Level audience and articulate how Zuora’s platform will allow their business to succeed and grow Create end-to-end use case-specific demonstrations mapped to prospects’ strategic objectives across industries Secure technical wins by differentiating Zuora against the competition, handle technical objections and mitigate any concerns that might block a deal from closing Act as the front-line liaison to our product management team by informing our product roadmap based on prospects’ needs Own making sure the customer is realizing value against their expectations&nbsp; Responsible for defining &amp; monitoring the business case and KPIs in the account plan&nbsp; Help shape commercial strategy and technical action plan Help identify white space including the extension of our footprint &amp; capabilities and expansion into new BUs Commercially present solutions in easy-to-grasp ways Coordinate resources from across Zuora &amp; partners from a technical standpoint&nbsp; Work with product &amp; solution mgmt to share the context (why) behind customer requests and potential applicability to others in a segment Manage escalations internally and externally with support from AEs and Customer Support to identify a root cause and action plan&nbsp; Ask for customer reference after milestones are delivered, with follow-up support from AEs and customer advocacy Collaborate with solution architects in overall design and approach Support sales and marketing at field events with product demonstrations and technical subject matter expertise Respond to technical elements of RFI’s / RFP’s Travel throughout your sales territory Your experience 3+ years of relevant regional experience in Sales Engineering (presales, solution consultant, solution architect) within a SaaS business application software environment (ERP/CRM/EPM etc)&nbsp; Self-motivation and the desire to learn and become an expert on the entire quote-to-cash cycle for enterprise businesses across any sales channel in The Subscription Economy Excellent presentation skills and the ability to drive discussions for both small and large groups within organizations Strong business value selling experience and familiarity with SaaS and Cloud technology An understanding of subscription and recurring revenue business models Experience working with a diligent sales process methodology (MEDDIC, Value Selling, etc.) General understanding of API development and various coding languages (php, ruby, java, etc.) Bachelor's Degree and/or relevant FinTech experience #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.&nbsp; &nbsp; As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, variable bonus and performance reward opportunities, and retirement programs Medical, dental and vision insurance Generous, flexible time off&nbsp; Paid holidays, “wellness” days and company wide end of year break 6 months fully paid parental leave&nbsp; Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing&nbsp;&nbsp; &nbsp; Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. &nbsp; Location &amp; Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. &nbsp; Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. &nbsp; Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. &nbsp; We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

Company Overview At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. &nbsp; The Team &amp; Role Our growth story is only just beginning and our Customer Solution Engineering team is pivotal in sustaining our rapid growth across the globe. We are looking for a highly collaborative, outcome-oriented Customer Solution Engineer, to help us bring home the technical win and take on this huge market opportunity.&nbsp; &nbsp; Working hand in hand with our Account Executives, you’ll solve some of the most interesting business-critical challenges and transformations. You’ll focus on prospects and customers; helping them embrace digital transformation, to be disruptors, and avoid being disrupted. As the CEO aka “ZEO” of your domain, you’ll become an expert on the entire quote-to-cash cycle for enterprise businesses across any sales channel. You’ll leverage your technical prowess to knock out the competition and demonstrate how Zuora allows the world’s largest companies to unlock new growth in the new world of total monetization.&nbsp; &nbsp; This is a remote position, so you’ll be working remotely while occasionally getting together with your team for office visits, events, or offsites. Of course, you’re welcome to come into the office more often if you’re nearby.&nbsp; &nbsp; What you’ll do Complete Zuora’s in-depth onboarding and sales training to become an expert in Zuora’s products, services, unique solutions, and technical capabilities Own the technical relationships with a deep understanding of customer needs and constraints&nbsp; Own adoption and the technical health of the customer Deliver product demonstrations and technical presentations to a C-Level audience and articulate how Zuora’s platform will allow their business to succeed and grow Create end-to-end use case-specific demonstrations mapped to prospects’ strategic objectives across industries Secure technical wins by differentiating Zuora against the competition, handle technical objections and mitigate any concerns that might block a deal from closing Act as the front-line liaison to our product management team by informing our product roadmap based on prospects’ needs Own making sure the customer is realizing value against their expectations&nbsp; Responsible for defining &amp; monitoring the business case and KPIs in the account plan&nbsp; Help shape commercial strategy and technical action plan Help identify white space including the extension of our footprint &amp; capabilities and expansion into new BUs Commercially present solutions in easy-to-grasp ways Coordinate resources from across Zuora &amp; partners from a technical standpoint&nbsp; Work with product &amp; solution management to share the context (why) behind customer requests and potential applicability to others in a segment Manage escalations internally and externally with support from AEs and Customer Support to identify a root cause and action plan&nbsp; Ask for customer reference after milestones are delivered, with follow-up support from AEs and customer advocacy Collaborate with solution architects in overall design and approach Support sales and marketing at field events with product demonstrations and technical subject matter expertise Respond to technical elements of RFI’s / RFP’s Travel throughout your sales territory &nbsp; Your experience 3+ years of relevant experience in Sales Engineering (presales, solution consultant, solution architect) Self-motivation and the desire to learn and become an expert on the entire quote-to-cash cycle for enterprise businesses across any sales channel in The Subscription Economy Excellent presentation skills and the ability to drive discussions for both small and large groups within organizations Strong business value selling experience and familiarity with SaaS and Cloud technology An understanding of subscription and recurring revenue business models Experience working with a diligent sales process methodology (MEDDIC, Value Selling, etc.) General understanding of API development and various coding languages (php, ruby, java, etc.) Bachelor's Degree and/or relevant FinTech experience &nbsp; #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.&nbsp; &nbsp; As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, corporate bonus program and performance rewards, and retirement programs Medical, dental and vision insurance Generous, flexible time off&nbsp; Paid holidays, “wellness” days and company wide end of year break 6 months fully paid parental leave&nbsp; Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing&nbsp;&nbsp; &nbsp; Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. &nbsp; Location &amp; Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. &nbsp; Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. &nbsp; Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. &nbsp; We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.The base pay details represent the annualized salary range for the posted position. While we share a comprehensive range, a candidate’s final base salary will fall within these guidelines and will be determined based on multiple factors including but not limited to: qualifications of the candidate, job related knowledge, prior related experience, specific and unique skills, the location of the role, internal equity and internal budget. Base pay is only one element of Zuora’s Total Rewards Package. Additional elements may also include bonus/variable compensation, equity and comprehensive benefits, more details found here.Base Pay Details$99,500&mdash;$175,600 USD

Company Overview At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. The Team &amp; Role Join our dynamic engineering team as a Software Engineer, where you'll play a crucial role in building and maintaining the infrastructure that powers our leading subscription management platform. This is an exciting opportunity to contribute to the scalability, reliability, and efficiency of our systems, directly impacting our ability to deliver innovative solutions to our global customers. You will work with cutting-edge technologies and continuously learn and grow your skills in a collaborative environment. This is a hybrid position, so you'll work both remotely and in the office. This is a location specific position that requires you to come into the office regularly to be most effective.&nbsp; What you’ll do Design, implement, and maintain scalable and resilient cloud infrastructure on AWS. Design, implement, and manage CI/CD pipelines using tools like Jenkins, GitLab CI, Argo CD, or similar. Champion and implement GitOps principles for infrastructure and application delivery. Automate infrastructure provisioning using Infrastructure as Code (IaC) tools like Terraform, Helm. Ensure the security, availability, and performance of our production systems. Collaborate with development teams to optimize application delivery and operational efficiency. Troubleshoot and resolve complex infrastructure and application issues. Monitor system health and performance using observability tools such as Prometheus, Grafana, ELK/EFK Stack Implement best practices for logging, metrics, tracing, and alerting across distributed systems. Drive initiatives for cost optimization, performance tuning, and system hardening. Participate in on-call rotations and incident management. &nbsp; Your experience Strong experience with cloud platforms, particularly AWS. 4+ years of experience in DevOps, SRE, and/or designing and implementing CI/CD pipelines and Kubernetes applications, utilizing technologies such as Python, Golang, and Terraform Proficiency in infrastructure as code (IaC) principles and tools (e.g., Terraform). Experience with containerization and orchestration technologies (e.g., Docker, Kubernetes). Proficiency in managing and troubleshooting Kubernetes in production environments Strong hands-on experience with CI/CD tools (e.g., Jenkins, Github CI., FluxCD). Expertise in GitOps workflows and tools (e.g. FluxCD). Solid understanding of observability practices: metrics, logging, tracing, and alerting Familiarity with monitoring tools: Prometheus, Grafana, ELK Strong scripting skills&nbsp;Experience with IaC tools like Terraform, HelmGood understanding of networking, security, and system architecture Nice to haves: Experience with service meshes (Istio) Familiarity with container security and compliance requirements.&nbsp; Experience on Kubernetes Networking Layer. #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.&nbsp; As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, variable bonus and performance reward opportunities, and retirement programs Medical, dental and vision insurance Generous, flexible time off&nbsp; Paid holidays, “wellness” days and company wide end of year break 6 months fully paid parental leave&nbsp; Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing&nbsp;&nbsp; Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. Location &amp; Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

Dev Ops Engineer

Company Overview At Zuora, we do Modern Business. We're helping people subscribe to new ways of doing business that are better for people, companies, and ultimately the planet. It's an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world's most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. The Team and Role Zuora's Cloud &amp; Customer Reliability Engineering (CCRE) team is dedicated to amplifying cloud operations for engineering productivity and service availability. As the Director of Engineering for this team, you will report directly to the VP of Cloud and be responsible for driving the strategy and execution of our reliability, observability, and AI initiatives. You will lead the team in its mission to achieve world-class reliability for our monetization platform by focusing on proactive measures, automation, and continuous improvement. This role requires a leader with a strong technical background and the ability to define and execute a forward-looking strategy that leverages AI and automation to scale operations. This role can be remote from anywhere in the US. You'll be working remotely while occasionally getting together with your team for office visits, events, or offsites. Of course, you’re welcome to come into the office more often if you’re nearby. Key Responsibilities Lead and Innovate: Lead, mentor, and scale a global team of Cloud &amp; Customer Reliability Engineers, fostering a culture of accountability, innovation, and continuous learning. Drive the adoption of AI, ML, and agentic AI to enhance operational efficiency. Enhance Observability and Monitoring: Own the strategy for a unified, full-stack observability platform that provides end-to-end visibility across metrics, logs, and traces. You will oversee the new Zuora Monitoring Solution and its future enhancements. Drive Reliability: Champion a proactive operational model by implementing predictive monitoring and hyper-personalized anomaly detection for customers. Your goal is to detect and mitigate issues before they impact customers. Automate and Scale: Oversee the development and deployment of an agentic AI platform and specialized AI agents to automate tasks such as incident management, provisioning, and troubleshooting. The goal is to scale operations 10x with AI and reduce manual toil. Operational Excellence: Drive improvements in key metrics like Time to Mitigate (TTM), Time to Provision, and customer-reported incidents. Reduce alerts and incidents through automation and intelligent systems. Strategic Partnerships: Partner with other engineering teams to enable developer productivity and build a resilient, scalable, and customer-aligned platform. Your Experience 10+ years of experience in site reliability engineering, cloud operations, or a related field in a SaaS environment. Proven experience in leading and scaling high-performing teams responsible for reliability, monitoring, and observability. Deep expertise in leveraging AI/ML, automation, and AIOps to solve complex operational challenges. Strong background in developing and implementing full-stack observability solutions (metrics, logs, traces) at scale. Demonstrated ability to drive strategic initiatives, define roadmaps, and deliver on key business outcomes. Excellent leadership, communication, and interpersonal skills, with the ability to influence cross-functional stakeholders. Experience with incident management, root cause analysis, and a data-driven approach to problem-solving. &nbsp; #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, variable bonus and performance reward opportunities, and retirement programs Medical, dental and vision insurance Generous, flexible time off Paid holidays, “wellness” days and company wide end of year break 6 months fully paid parental leave Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. Location &amp; Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com.The base pay details represent the annualized salary range for the posted position. While we share a comprehensive range, a candidate’s final base salary will fall within these guidelines and will be determined based on multiple factors including but not limited to: qualifications of the candidate, job related knowledge, prior related experience, specific and unique skills, the location of the role, internal equity and internal budget. Base pay is only one element of Zuora’s Total Rewards Package. Additional elements may also include bonus/variable compensation, equity and comprehensive benefits, more details found here.Base Pay Details$224,400&mdash;$336,600 USD

Director of Engineering, Cloud & Customer Reliability Engineering

Company Overview At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. The Team &amp; Role Zuora’s leading, cloud-based software solution automates all subscription order-to-revenue operations in&nbsp; real-time for any business. Companies in any industry can launch new businesses, shift products to&nbsp; subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into&nbsp; subscriber behavior, and disrupt market segments to gain competitive advantage.&nbsp;&nbsp;&nbsp; Our growth story is only just beginning​ and our Sales team is pivotal in sustaining our rapid growth across the globe. We are looking for a relationship focused, outcome-oriented account manager with an entrepreneurial spirit to help us take on this huge market opportunity.&nbsp;&nbsp;&nbsp;&nbsp; As an Enterprise Account Executive, New Business you’ll own the sales motion for large and scaling B2B SaaS accounts, working to enable growth and transformation inside their businesses. You’ll focus on identifying business challenges and needs, acting as a trusted advisor to develop deep relationships and converting prospect interest into new and successful Zuora customers. You will be the CEO aka&nbsp; “ZEO” of your franchise and career – owning, driving the strategy and leading the sales cycle with a cross-functional team including our award-winning customer service team. Be challenged and supported as a salesperson to grow as you’ll be surrounded by some of the brightest and most visionary people both in and outside of Zuora.&nbsp;&nbsp;&nbsp;&nbsp; What you’ll do Complete Zuora’s in depth onboarding and sales training to b​ecome an expert in Zuora’s&nbsp; messaging, products and services and unique sales approach&nbsp;&nbsp; Develop your own account, territory, and opportunity plans to manage ​the complete and complex sales cycles to drive maximum value and adoption of Zuora’s complete multi-product portfolio&nbsp; Identify and secure New Business opportunities within your assigned territory E​xceed your quarterly and annual sales quota; identify opportunities and create a pipeline that will fuel the ongoing growth of your business&nbsp; Work cross functionally with our marketing, product and customer service teams to deliver&nbsp; outstanding results&nbsp; Accurately forecast profitable and predictable territory performance through adherence of our&nbsp; sales process Advocate your customers’ implementations and maintain customer satisfaction by ensuring timely resolution any customer service related issues&nbsp;&nbsp;&nbsp; Your experience 8+ years of solution sales experience managing complex SaaS sales-cycles with demonstrated success in New Business motions Proven track record of consistent over-achievement of quotas, revenue goals and the ability to effectively identify and sell to C-level executives&nbsp;&nbsp; Passion for building long lasting customer relationships and working cross-functionally within a diverse team to deliver outstanding results&nbsp; Ability to align technology solutions to complex, multi-stakeholder business problems and utilize strategic thinking skills to solve customer problems&nbsp; Technologically adept and business acumen focused with outstanding communication both written and oral, negotiation and presentation skills&nbsp; Ability to work individually and on a collaborative team in a fast paced and continuously evolving environment&nbsp;&nbsp; Strong computer skills including the G-Suite, Microsoft Office (Word, PowerPoint, Excel) and&nbsp; Salesforce Bachelor's degree (sales training methodologies is a plus)&nbsp; Ability to travel when required #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.&nbsp; As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, corporate bonus program and performance rewards, and retirement programs Medical, dental and vision insurance Generous, flexible time off&nbsp; Paid holidays, “wellness” days and company wide end of year break 6 months fully paid parental leave&nbsp; Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing&nbsp; Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. Location &amp; Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.The pay range details represent the annualized salary range for the posted position and a variable component. While we share a comprehensive range, a candidate’s final base salary will fall within these guidelines and will be determined based on multiple factors including but not limited to: qualifications of the candidate, job related knowledge, prior related experience, specific and unique skills, the location of the role, internal equity and internal budget. Base pay is only one element of Zuora’s Total Rewards Package. Additional elements may also include bonus/variable compensation, equity and comprehensive benefits, more details found here.Total Compensation (OTE)$156,000&mdash;$312,000 USD

Enterprise Account Executive, New Business

Company Overview At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. &nbsp; Job Summary As a Zuora Enterprise Solution Architect (ESA), you will be a trusted partner and advisor to live, already-implemented customers. This role is focused on maximizing the value of Zuora solutions by aligning them with customers’ strategic goals, optimizing Order-to-Revenue operations, and driving measurable business outcomes. You will deliver customized roadmaps, lead strategic workshops, and provide ongoing optimizations to ensure that Zuora’s platform continues to meet customers’ evolving needs. Acting as a key strategist, you’ll guide customers through challenges and opportunities, helping them unlock the full potential of Zuora to support their long-term growth and success. Key Responsibilities Strategy Alignment Collaborate with customers to understand their business objectives and develop phased, actionable roadmaps tailored to their strategic goals. Design scalable solutions that evolve with customers’ growth, ensuring long-term value creation and adaptability to changing business needs. Prioritize frameworks that deliver measurable outcomes and align with best practices in subscription management and Order-to-Revenue processes. Strategic Advisory &amp; Insights Serve as a trusted advisor, offering actionable insights into industry trends, best practices, and process optimizations. Provide strategic guidance to help customers leverage Zuora for operational agility, enhanced efficiency, and competitive advantage. Proactively identify opportunities for innovation and improvement, ensuring customers continuously extract value from Zuora. Workshops &amp; Optimization Lead standardization workshops to assess and optimize configurations, workflows, and customizations, establishing scalable and efficient frameworks. Facilitate detailed workshops to refine configurations, improve system performance, and streamline processes, delivering tailored recommendations to maximize ROI and user satisfaction. Lead technical configuration and integration reviews and provide optimization recommendations. Qualifications 5+ years of hands-on proficiency in Zuora Billing, Revenue, and CPQ modules, with expertise in designing scalable, impactful solutions. 10+ years of Domain-Specific Expertise: Experience with Billing and Revenue Management and ERP platforms such as SAP, Oracle, and NetSuite. Proven ability to deliver customer-aligned roadmaps and provide strategic advisory that aligns with evolving business needs. Integration Proficiency, strong understanding of REST and SOAP APIs, and ETL, with experience integrating with ERP, CRM, and core systems. Exceptional strategic thinking, analytical, and communication skills with a customer-first approach. Preferred Skills Advanced Zuora Certifications: Strong hands-on proficiency in Zuora Billing, Revenue, and CPQ modules, supported by certifications like Zuora Billing Certified Consultant and Zuora Billing Delivery Architect. Compliance Knowledge: Familiarity with GDPR, FISMA, ASC 606, and IFRS 15 compliance standards and their impact on revenue recognition. Diverse Industry Experience: Ability to adapt solutions across various sectors, particularly in subscription management industries. Global Project Leadership: Experience managing complex, multi-stakeholder projects in international and cross-cultural settings. Process Optimization: Expertise in leading workshops for standardization, configuration refinement, and process improvements to maximize ROI and efficiency. Strategic Advisory Skills: Ability to provide actionable insights into industry trends, best practices, and operational strategies for long-term customer success. Independent Consulting Acumen: Proven track record of self-directed consulting engagements, delivering results with minimal supervision. Strong Collaboration: Skilled in leading cross-functional teams, driving collaboration, and ensuring the successful delivery of large-scale solutions. #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.&nbsp; &nbsp; As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, variable bonus and performance reward opportunities, and retirement programs Medical, dental and vision insurance Generous, flexible time off&nbsp; Paid holidays, “wellness” days and company wide end of year break 6 months fully paid parental leave&nbsp; Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing&nbsp;&nbsp; &nbsp; Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. &nbsp; Location &amp; Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. &nbsp; Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. &nbsp; Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. &nbsp; We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

Enterprise Solution Architect

Company Overview At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. &nbsp; Job Summary As a Zuora Enterprise Solution Architect (ESA), you will be a trusted partner and advisor to live, already-implemented customers. This role is focused on maximizing the value of Zuora solutions by aligning them with customers’ strategic goals, optimizing Order-to-Revenue operations, and driving measurable business outcomes. You will deliver customized roadmaps, lead strategic workshops, and provide ongoing optimizations to ensure that Zuora’s platform continues to meet customers’ evolving needs. Acting as a key strategist, you’ll guide customers through challenges and opportunities, helping them unlock the full potential of Zuora to support their long-term growth and success. Key Responsibilities Strategy Alignment Collaborate with customers to understand their business objectives and develop phased, actionable roadmaps tailored to their strategic goals. Design scalable solutions that evolve with customers’ growth, ensuring long-term value creation and adaptability to changing business needs. Prioritize frameworks that deliver measurable outcomes and align with best practices in subscription management and Order-to-Revenue processes. Strategic Advisory &amp; Insights Serve as a trusted advisor, offering actionable insights into industry trends, best practices, and process optimizations. Provide strategic guidance to help customers leverage Zuora for operational agility, enhanced efficiency, and competitive advantage. Proactively identify opportunities for innovation and improvement, ensuring customers continuously extract value from Zuora. Workshops &amp; Optimization Lead standardization workshops to assess and optimize configurations, workflows, and customizations, establishing scalable and efficient frameworks. Facilitate detailed workshops to refine configurations, improve system performance, and streamline processes, delivering tailored recommendations to maximize ROI and user satisfaction. Lead technical configuration and integration reviews and provide optimization recommendations. &nbsp; Qualifications 5+ years of hands-on proficiency in Zuora Billing, Revenue, and CPQ modules, with expertise in designing scalable, impactful solutions. 10+ years of Domain-Specific Expertise: Experience with Billing and Revenue Management and ERP platforms such as SAP, Oracle, and NetSuite. Proven ability to deliver customer-aligned roadmaps and provide strategic advisory that aligns with evolving business needs. Integration Proficiency, strong understanding of REST and SOAP APIs, and ETL, with experience integrating with ERP, CRM, and core systems. Exceptional strategic thinking, analytical, and communication skills with a customer-first approach. Preferred Skills Advanced Zuora Certifications: Strong hands-on proficiency in Zuora Billing, Revenue, and CPQ modules, supported by certifications like Zuora Billing Certified Consultant and Zuora Billing Delivery Architect. Compliance Knowledge: Familiarity with GDPR, FISMA, ASC 606, and IFRS 15 compliance standards and their impact on revenue recognition. Diverse Industry Experience: Ability to adapt solutions across various sectors, particularly in subscription management industries. Global Project Leadership: Experience managing complex, multi-stakeholder projects in international and cross-cultural settings. Process Optimization: Expertise in leading workshops for standardization, configuration refinement, and process improvements to maximize ROI and efficiency. Strategic Advisory Skills: Ability to provide actionable insights into industry trends, best practices, and operational strategies for long-term customer success. Independent Consulting Acumen: Proven track record of self-directed consulting engagements, delivering results with minimal supervision. Strong Collaboration: Skilled in leading cross-functional teams, driving collaboration, and ensuring the successful delivery of large-scale solutions. #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.&nbsp; &nbsp; As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, variable bonus and performance reward opportunities, and retirement programs Medical, dental and vision insurance Generous, flexible time off&nbsp; Paid holidays, “wellness” days and company wide end of year break 6 months fully paid parental leave&nbsp; Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing&nbsp;&nbsp; &nbsp; Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. &nbsp; Location &amp; Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. &nbsp; Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. &nbsp; Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. &nbsp; We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

Company Overview At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. &nbsp; Job Summary As a Zuora Enterprise Solution Architect (ESA), you will be a trusted partner and advisor to live, already-implemented customers. This role is focused on maximizing the value of Zuora solutions by aligning them with customers’ strategic goals, optimizing Order-to-Revenue operations, and driving measurable business outcomes. You will deliver customized roadmaps, lead strategic workshops, and provide ongoing optimizations to ensure that Zuora’s platform continues to meet customers’ evolving needs. Acting as a key strategist, you’ll guide customers through challenges and opportunities, helping them unlock the full potential of Zuora to support their long-term growth and success. Key Responsibilities Strategy Alignment Collaborate with customers to understand their business objectives and develop phased, actionable roadmaps tailored to their strategic goals. Design scalable solutions that evolve with customers’ growth, ensuring long-term value creation and adaptability to changing business needs. Prioritize frameworks that deliver measurable outcomes and align with best practices in subscription management and Order-to-Revenue processes. Strategic Advisory &amp; Insights Serve as a trusted advisor, offering actionable insights into industry trends, best practices, and process optimizations. Provide strategic guidance to help customers leverage Zuora for operational agility, enhanced efficiency, and competitive advantage. Proactively identify opportunities for innovation and improvement, ensuring customers continuously extract value from Zuora. Workshops &amp; Optimization Lead standardization workshops to assess and optimize configurations, workflows, and customizations, establishing scalable and efficient frameworks. Facilitate detailed workshops to refine configurations, improve system performance, and streamline processes, delivering tailored recommendations to maximize ROI and user satisfaction. Lead technical configuration and integration reviews and provide optimization recommendations. &nbsp; Qualifications 5+ years of hands-on proficiency in Zuora Revenue with expertise in designing scalable, impactful solutions. Compliance Knowledge: Familiarity with ASC 606 and IFRS 15 compliance standards and their impact on revenue recognition. 10+ years of Domain-Specific Expertise: Experience with Revenue Management and ERP platforms such as SAP, Oracle and NetSuite. Proven ability to deliver customer-aligned roadmaps and provide strategic advisory that aligns with evolving business needs. Integration Proficiency, strong understanding of REST and SOAP APIs, and ETL, with experience integrating with ERP, CRM, and core systems. Exceptional strategic thinking, analytical, and communication skills with a customer-first approach. Preferred Skills Diverse Industry Experience: Ability to adapt solutions across various sectors, particularly in subscription management industries. Global Project Leadership: Experience managing complex, multi-stakeholder projects in international and cross-cultural settings. Process Optimization: Expertise in leading workshops for standardization, configuration refinement, and process improvements to maximize ROI and efficiency. Strategic Advisory Skills: Ability to provide actionable insights into industry trends, best practices, and operational strategies for long-term customer success. Independent Consulting Acumen: Proven track record of self-directed consulting engagements, delivering results with minimal supervision. Strong Collaboration: Skilled in leading cross-functional teams, driving collaboration, and ensuring the successful delivery of large-scale solutions. &nbsp; #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, variable bonus and performance reward opportunities, and retirement programs Medical, dental and vision insurance Generous, flexible time off&nbsp; Paid holidays, “wellness” days and company wide end of year break 6 months fully paid parental leave&nbsp; Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing&nbsp;&nbsp; Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. &nbsp; Location &amp; Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.The base pay details represent the annualized salary range for the posted position. While we share a comprehensive range, a candidate’s final base salary will fall within these guidelines and will be determined based on multiple factors including but not limited to: qualifications of the candidate, job related knowledge, prior related experience, specific and unique skills, the location of the role, internal equity and internal budget. Base pay is only one element of Zuora’s Total Rewards Package. Additional elements may also include bonus/variable compensation, equity and comprehensive benefits, more details found here.Base Pay Details$120,400&mdash;$180,600 USD

Enterprise Solution Architect - Zuora Revenue

Company Overview At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. The Team &amp; Role We are looking for a Lead Technical Consultant to join our India team in our Bangalore hub (with 3 days per week based in the office). The Lead Technical Consultant will work with solution architects and customers to help them get the as per their designed requirement and turn the requirement into technical flows with an optimal solution. &nbsp;As a Lead Technical Consultant (TC), you will draw on your technical, problem solving&nbsp; skills to help customers successfully manage and adopt Zuora products. Your technical experience, attitude and aptitude will play a critical part in your deliverables . As a Lead TC, you will regularly engage with your solution architects , technical architects , including executives of large enterprises and a cross-functional and geographically dispersed team. A successful Lead TC&nbsp; utilizes their technical skills,&nbsp; communication skills and ability to understand requirements to effectively convert business needs into best possible solutions.&nbsp; A Zuora Lead TC works closely with our SA’s, TA’s, SDM’s, Customers&nbsp; and Product Engineers, responsible for delivering the solution agreed and defined by SA’s. &nbsp; For this role you'll be based in Bangalore with 3 days per week in the office.WHAT YOU’LL ACHIEVE Work directly with Zuora Product Engineers on customer use cases and feedback Understand Zuora product and subscriptions business Understand and Implement data/object models Understand process flows and architecture diagrams. Widen scope while talking to diversified teams across regions Develop and customize on top of OOTB available features and functionalities Provide your customers expertise on their business needs underlying Zuora product, Zuora APIs and integration best practices. Document technical Solutions, checklists&nbsp; and runbooks with the customer for sign-off. Provide guidance and Implement best practices to turn customers requirement into technical solutions Help customers with their UATs and production deployments. Handover the solution to support team to ensure customer gets the continued support after going live Get opportunity to work on workflows, HTML templates, Data Migration, Zuora CPQ, Zuora 360, Salesforce Supports the customer with regularly scheduled calls to answer functional and technical questions. Work with great consultants and gain from their experiences and knowledge&nbsp; WHAT YOU’LL NEED TO BE SUCCESSFUL At least 7 years of technical experience At least 5 years of experience in consulting roles within a professional services organization Bachelor’s of Science in Computer Science or in Business preferred. Code experience such as Java, Java script, Python, Salesforce APEX, SQL, PLSQL or another programming language Object oriented framework experience. Ability to review API documentation and use APIs to implement the solution and troubleshoot API integrations. Ability to understand the requirements clearly and implement them to have smooth customer experience . Understand the Zuora product. Must be a strong team player with excellent communication skills at the business and technical level, able to collaborate as part of a team to deliver exceptional customer results in a rapid paced implementation environment. Experience managing tasks on multiple projects simultaneously. #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.&nbsp; As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, variable bonus and performance reward opportunities, and retirement programs Medical insurance Generous, flexible time off&nbsp; Paid holidays, “wellness” days and company wide end of year break 6 months fully paid parental leave&nbsp; Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing&nbsp;&nbsp; Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. Location &amp; Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For this role you'll be based in Bangalore with 3 days per week in the office. Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

Lead Technical Consultant

Company Overview: Zuora is a leading enterprise software company that provides&nbsp;cloud-based solutions for subscription billing, commerce, and finance. We empower businesses&nbsp;to shift to subscription models by delivering innovative and reliable technology that simplifies the&nbsp;complexities of managing and growing subscription-based services. Job Summary: We are seeking a highly skilled and experienced Senior Engineering Manager&nbsp;to drive our next generation Commerce catalog platform. The ideal candidate will have a strong engineering background with engineering and product development expertise in cloud-native&nbsp;architectures, UI/UX frameworks, database scaling, and domain knowledge enabling customer experiences. This role requires someone who has successfully enabled large-scale product&nbsp;development and led engineering teams in creating next-generation architecture. Additionally, experience with rules-driven and BPM frameworks, API-led design, and front-end technologies&nbsp;is essential. A deep understanding of the technology components necessary to build a scalable commerce catalog is also required. Key Responsibilities: Enable large-scale product development by setting engineering direction, fosteringinnovation, and ensuring alignment with business goals. Lead and manage engineering teams to design, develop, and deploy cutting-edgetechnology solutions. Provide technical leadership and domain expertise to guide product development and&nbsp;architecture decisions. Mentor and develop engineers, promoting a culture of continuous improvement and&nbsp;technical excellence. Drive the development of scalable and resilient cloud-native architectures to support Zuora’s product offerings. Oversee database scaling strategies to ensure high performance and reliability for&nbsp;large-scale applications. Collaborate with UI/UX engineering teams to implement frameworks that enhance user&nbsp;experience and interface design. Implement and integrate rules-driven frameworks to build an application architecture&nbsp;that’s business friendly and extensible. Lead API-led design initiatives and ensure effective integration of business APIs to&nbsp;support diverse business contexts. Work closely with cross-functional teams, including Product Management, Marketing,and Customer Success, to deliver high-quality solutions that meet market demands. Stay current with industry trends and emerging technologies to drive continuous&nbsp;improvement and innovation within the engineering team. Thorough understanding of the technology components necessary for building a&nbsp;scalable enterprise application, including: Backend Technologies: Microservices architecture for modular, flexible, and scalable development. RESTful APIs and GraphQL for efficient communication and data exchange. Cloud platforms (e.g., AWS, Azure, Google Cloud) for robust infrastructure and&nbsp;scalability. Containerization technologies (e.g., Docker, Kubernetes) for efficient deployment&nbsp;and management. High-performance databases (e.g., PostgreSQL, MongoDB, Cassandra) forreliable data storage and retrieval. In-memory data stores (e.g., Redis, Memcached) for fast data access and&nbsp;caching. DevOps tools (e.g., Jenkins, GitLab CI/CD) for automated testing, integration,and deployment. Security frameworks and tools (e.g., OAuth, JWT, SSL/TLS) for ensuring data&nbsp;privacy and protection. Frontend Technologies: Modern JavaScript frameworks (e.g., React, ) for building responsive and&nbsp;dynamic user interfaces. HTML5 and CSS3 for structuring and styling web applications. State management libraries (e.g., Redux) for managing application state. Front-end build tools (e.g., Webpack, Babel) for optimizing and compiling&nbsp;front-end assets. UI component libraries (e.g., Material-UI) for consistent and reusable UI&nbsp;components. Qualifications: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field. Minimum of 12+ years of experience in engineering leadership roles, with a focus on cloud-native architectures and large-scale product development. Proven experience in database scaling and optimization techniques for high-traffic&nbsp;applications. Excellent leadership, communication, and interpersonal skills. Ability to think strategically and make data-driven decisions. Passion for innovation and a deep understanding of the technology landscape. Strong knowledge of UI/UX frameworks and best practices. Track record of leading engineering teams to create next-generation architecture and&nbsp;delivering successful large-scale projects. In-depth experience with rules-driven frameworks and BPM frameworks. Expertise in API-led design and developing business APIs. Familiarity with microservices architecture, RESTful APIs, GraphQL, cloud platforms, containerization technologies, high-performance databases, in-memory data stores,&nbsp;DevOps tools, and security frameworks. Proficiency with front-end technologies, including modern JavaScript frameworks, HTML5, CSS3, state management libraries, front-end build tools, and UI component&nbsp;libraries. Preferred Qualifications: Experience in the subscription economy or related industries. Familiarity with competitive Product Information Management platforms . Knowledge of industry trends and insight about next generation monetization concepts. Demonstrated domain expertise in billing, subscriptions, usage, and e-commerce. Benefits: Include Zuora offered benefits

Manager, Software Engineering

Company Overview At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. &nbsp; The Team &amp; Role The Global Customer Support team fulfills a strategic&nbsp; role for Zuora as the main point of contact for our customers and partners to address their technical requests.. Our team includes over 80 ZEOs across nine different locations worldwide. They are strategically structured around our functional teams and delivery an account centric Support service experience through an effective “Follow-the-sun”model. &nbsp; As the Senior Manager, Global Customer Support, you will play a critical role in ensuring the success of our clients by mentoring and coaching a team of skilled technical support professionals. You will be responsible to align with overall Company strategy in implementing and ensuring the delivery of Technical Support Excellence, centered around a customer-centric culture, and continuously improving processes to deliver on customer's expectations. What you’ll do Team Management: Lead, motivate, and inspire a team of technical support professionals. Foster a positive and collaborative team culture that encourages continuous learning and professional development. Conduct regular performance assessments, provide feedback, and implement strategies for improvement. Customer Support Execution: Develop and implement a customer support regional strategy aligned with the company's goals and values. Drive initiatives to enhance customer satisfaction, loyalty, and overall experience. Collaborate with cross-functional teams to integrate customer feedback into product improvements. Process Improvement: Continuously assess and refine support processes to increase efficiency and effectiveness. Implement best practices and industry standards to optimize the customer support workflow. Analyze support metrics to identify trends, areas for improvement, and resource optimization. Technical Expertise: Stay updated on the latest features and capabilities of our SaaS product. Provide technical guidance to the support team, assisting in complex issue resolution. Collaborate with product development teams to communicate customer needs and contribute to product improvement. Customer Advocacy: Act as the voice of the customer within the organization, advocating for their needs and priorities. Work closely with sales and account management teams to ensure a seamless customer experience. Identify opportunities for upselling and cross-selling based on customer interactions. &nbsp; Your experience Minimum of 7 years application support experience. Proven experience in a technical customer support role with 3+ years in a managerial or leadership capacity. Ability to work with a global team and build strong cross-functional relationships. Positive attitude and the ability to overcome adversity; ability to stay calm under pressure. Strong understanding of SaaS products and the ability to articulate technical concepts to both technical and non-technical audiences. Excellent communication, interpersonal, and problem-solving skills in both English and Japanese languages. Demonstrated ability to lead and motivate a diverse team in a fast-paced environment. Experience implementing and optimizing customer support processes. Strong desire and ability to continually learn new skills, processes, technologies, and product knowledge. You will learn something new every day! Nice to haves: Experience with billing or financial enterprise applications Experience as a developer or QA engineer in an agile development environment. &nbsp; #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.&nbsp; &nbsp; As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, corporate bonus program and performance rewards, and retirement programs Medical, dental and vision insurance Generous, flexible time off&nbsp; Paid holidays, “wellness” days and company wide end of year break 6 months fully paid parental leave&nbsp; Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing&nbsp;&nbsp; &nbsp; Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. &nbsp; Location &amp; Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. &nbsp; Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. &nbsp; Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. &nbsp; We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

Manager, Support

COMPANY OVERVIEW At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. THE TEAM: INFORMATION TECHNOLOGY Our Corporate Operation team is Zuora's internal technology organization, responsible for creating technology experiences that connect our teams, drive business alignment and build a stronger, more collaborative workplace.” With a cloud-first approach, we empower our global ZEOs with increased productivity and self-service to enable company growth, scale, and flexibility while hardening our security and compliance posture. The Digital Workplace team is responsible for all of our technology systems providing solutions for Zuora employees including internal Accounting, Procurement, Legal, and Human Resources departments.&nbsp; THE TEAM &amp; ROLE Join our Digital Workplace Experience team, where we specialize in innovative Finance SaaS solutions. As a Business System Analyst/Quality Assurance at Zuora, you'll leverage your creativity and problem-solving skills to enhance finance application integrations and optimize our financial systems. Collaborate with a team dedicated to seamless functionality, high performance, and continuous innovation. Work alongside skilled professionals in an environment that fosters teamwork, learning, and growth. Your contributions will be critical in maintaining and improving the quality and efficiency of our finance systems. YOUR OPPORTUNITY &amp; MISSION As a Business System Analyst/Quality Assurance, you'll play a key role in: Configuring and refining top-tier SaaS solutions for Finance. Ensuring security, efficiency, and reliability of financial applications, with a primary focus on NetSuite. Driving business process improvements that enhance Finance operations and contribute to the company's success. WHY JOIN US NOW? This is an exciting time to be part of our fast-paced team, where your work will have a meaningful impact in a rapidly evolving industry. HOW YOU’ll MAKE AN IMPACT Enhance finance business processes to improve usability and efficiency. Ensure the quality of Finance Applications, directly supporting broader Finance and company-wide objectives. Collaborate with the Finance team to design solutions, set priorities, and drive continuous improvements. GROWTH &amp; LEARNING OPPORTUNITIES This role provides exposure to cutting-edge tools and technologies in Finance Systems Transformation, allowing you to deepen your expertise in: Finance application solutions Finance operations and process automation Data analytics and AI-driven problem-solving TOOLS &amp; TECHNOLOGIES You'll thrive in a fast-paced, technology-driven environment, working with: Enhanced NetSuite solutions AI-powered automation Advanced business process optimization tools OUR TECH STACK: NetSuite, Coupa, Blackline, Navan, Tray.io THE OPPORTUNITY The Business Systems Analyst will be responsible for Support NetSuite, Coupa, and other finance systems by resolving configuration, data and transaction-related issues.&nbsp; Collaborate with cross-functional teams to understand software requirements, develop effective test strategies, and contribute to the overall development life cycle. Assist in user acceptance testing (UAT) for new ERP features, product updates, and integration improvements Analyze business processes, document workflows, and suggest optimizations Provide administrative support for NetSuite, Coupa and other financial systems Troubleshoot system issues, perform root cause analysis, and facilitate timely resolutions Contribute to refining testing methodologies, tools, and processes Maintain system documentation and standard operating procedures (SOPs) Offer training and guidance on system enhancements and process changes Manage and review IT support tickets related to financial systems. WHAT YOU’LL NEED TO BE SUCCESSFUL Bachelor’s degree in Computer Science, Information Systems, Finance, or a related field, plus 3+ years of relevant experience Proven experience as a Business System Analyst or similar role, ensuring the quality and reliability of complex SaaS applications. Strong knowledge of testing methodologies, test case development, and execution. Hands-on experience with NetSuite (a must); familiarity with Coupa, Blackline, and other finance systems is a plus. Understanding of accounting principles, with accounting experience preferred. Experience working in Agile methodologies, including story mapping Excellent written and verbal communication skills to articulate testing strategies, document findings, and collaborate effectively. #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs Medical insurance Generous, flexible time off Paid holidays, “wellness” days and company wide end of year break 6 months fully paid parental leave Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. Location &amp; Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com.

Netsuite Systems Analyst

Company Overview At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. The Team &amp; Role The Global Customer Support team fulfills a super important role for Zuora. It is often the main point of contact for a customer and a key advocate of the customer experience. Our team includes more than 100 ZEOs across different locations worldwide, who are strategically structured around our functional teams and customer support levels that increase in complexity and the skills and experience needed to handle them.&nbsp;&nbsp; YOUR MISSION: We’re seeking a Senior Technical Support Engineer to join our growing Global Support team. The ideal candidate is a skilled professional with a strong technical background, capable of providing enterprise-level support, troubleshooting complex software applications, and communicating effectively.&nbsp; Does that sound like you? If so, we’d love to hear from you! This is a location-specific position that requires you to come into the office regularly to be most effective.&nbsp; What you’ll do Collaborate closely with engineering and product management teams to advocate for customers and enhance product functionality.&nbsp; Provide support to Zuora customers through tickets and Zoom.&nbsp; Address customer inquiries, document bugs, and troubleshoot, resolve, or escalate issues.&nbsp; Take ownership of customer issues, managing them from initiation to resolution.&nbsp; Develop expertise in a specific product domain from a technical and business perspective.&nbsp; Engage actively in the Zuora Community by understanding customer pain points, responding to inquiries, and sharing solution articles in your area of expertise.&nbsp; Manage urgent escalations, ensuring proper prioritization based on severity and customer impact.&nbsp; Deliver Level 2 support for the Zuora Billing product.&nbsp; Act as the subject matter expert for Billing, guiding team members.&nbsp; Expand knowledge across additional Zuora products.&nbsp; Work in shifts &amp;&nbsp; Participate in a 24/7 global support rotation, including on-call duties during weekends.&nbsp; Your experience A degree in Computer Science &amp; Engineering or a related field. Significant technical experience will also be considered.&nbsp; Minimum of 8 years in enterprise application support and customer service (experience with SaaS would be awesome!) Hands-on Experience in configuration and customization using SFDC Experience with billing or financial enterprise applications.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience in troubleshooting and triage with one or more Customer Relationship Management Solution (such as Oracle, SalesForce.com, SAP, Siebel or other quote-to-cash solutions) Experience with large-scale multi-tier SaaS web applications Integration knowledge with Salesforce.com components such as Visual Force,&nbsp; API’s, APEX Web Services, Apex Call-Outs, outbound messaging, SSO, and data loaders or similar experience with Java object programming. Understanding of the configuration of SFDC and portals including but not limited to developing custom objects, work-flow business rules, and validation rules&nbsp; Worked in rotational shifts.&nbsp; Excellent spoken and written English with the ability to adapt communication to different technical levels and explain complex concepts clearly.&nbsp; Ability to work effectively with a global team and build strong cross-functional relationships.&nbsp; A positive attitude with the ability to remain calm under pressure and overcome challenges. Strong desire to learn and adapt to new skills, technologies, and processes—you’ll learn something new daily!&nbsp; Nice to haves: Basic understanding of how SaaS integrations work Experience in using the Zuora Billing / Zuora CPQ Tools: Zendesk, Slack, Kibana, DB Query, Postman.&nbsp; Salesforce Certifications Working and functional familiarity with Networking, Database, SOAP &amp; REST API, HTTP, Java, Javascript, SQL, Tomcat &amp; common cloud-based platform technologies The ideal candidate will have a combination of Customer Support, Technical Support, DevOps and Engineering experience and background #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often, and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs," are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply and exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.&nbsp; As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected, and valued, we support ZEOs with: Competitive compensation, variable bonus and performance reward opportunities and retirement programs Medical insurance Generous, flexible time off&nbsp; Paid holidays, “wellness” days, and company-wide end-of-year break 6 months fully paid parental leave&nbsp; Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental well-being&nbsp;&nbsp; Specific benefits offerings may vary by country and can be viewed more thoroughly during your interview process. Location &amp; Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

Sr Application Support Engineer

Company Overview At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. The Team &amp; Role You’ll be part of the GTM Field PMO team, working closely with sales, finance, and other departments to improve how sales runs. From tracking performance to fixing broken processes and supporting planning, your work will help make things clearer, faster, and more efficient. You’ll manage data, streamline workflows, and support key sales initiatives. Along the way, you’ll learn how large sales teams operate and get hands-on with tools like Salesforce, Clari, and analytics platforms. If you like solving problems and making processes work better, this role’s a great fit. This is a hybrid position, so you'll work both remotely and in the office&nbsp; so you’ll be&nbsp; occasionally getting together with your team for office visits, events, or offsites. What you’ll do Build and maintain dashboards and reports to track sales KPIs and performance Support quarterly/annual sales planning, revenue forecasting, and pipeline tracking Identify and fix process gaps across sales tools and workflows Collaborate with PMO leads on sales-related projects and governance Act as a liaison between sales, IT, and PMO to drive system improvements and adoption Provide clear, data-backed insights for decision-making and stakeholder updates Your experience 6+&nbsp; years in sales operations, revenue ops, or a related data/process-driven role Strong command of CRM systems like Salesforce and reporting tools like Salesforce Analytics Solid analytical skills with comfort working in Excel/ Google sheets and interpreting sales data Experience collaborating across teams and presenting insights to leadership Exposure to project or program management practices (PMO experience is a plus) Organized, proactive, and comfortable working in fast-paced environments #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.&nbsp; As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, variable bonus and performance reward opportunities, and retirement programs Medical, dental and vision insurance Generous, flexible time off&nbsp; Paid holidays, “wellness” days and company wide end of year break 6 months fully paid parental leave&nbsp; Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing&nbsp;&nbsp; Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. Location &amp; Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

PMO Analyst

Company Overview At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. The Team &amp; Role Do you like being part of a team that is at the cutting edge of technological and business transformation? Do you enjoy facing new challenges, ambiguous, hard problems? Here at Zuora Platform tech, you will get the opportunity to mold your own projects using cutting edge technology, learn a great deal about multiple areas of the business, and generate true customer value. In this role, you will not only influence but also directly transform how an entire section of the global economy works, through total monetization. As a core member of the AIMS team (AI, ML and science), you will be responsible for leveraging the latest AI technologies to enable total monetization for Zuora. Opportunities lie across the suite of Zuora products and beyond, to enable commerce, grow Zuora’s customer base, launch exciting new products/features, and to use AI to build, improve and optimize. The domain that we operate in provides access to hard problem statements that combine technical data science, statistical and/or econometric knowledge with business expertise-e.g. price optimization, demand sensitivity, forecasting, segmentation analyses, optimization through experimentation and cutting edge gen AI. Our Tech Stack: Java, Spring, Rest API, Microservices, Kafka, Spark, NodeJS, AWS, Kubernetes, Terraform, AngularJS&nbsp; What you’ll do Identify $ opportunities- think big picture, work with product, tech and customer-facing teams to identify the largest customer problems that can be solved using ML. Build business cases through a combination of market research and internal analytics Stakeholder relationships and strong communication- work closely with a wide variety of stakeholders to build cohesive plans and execute them. Influence senior leadership through a data-driven approach, including but not limited to market research, customer case studies and pilots/experimentation. Technical expertise, simplify complexity- build end to end ML models, be it classification/ unsupervised/ LLMs using a combination of structured and unstructured data. Work with upstream data engineering and software engineering teams to procure, process and transform data into meaningful features. Focus particularly on the data engineering aspect of the model building lifecycle. Always work backwards from the customer, to identify the simplest feasible solutions that can add maximum value. End to end ownership, delivering results- Take models into production and maintain them through effective ML engineering, demonstrate tangible business value, and deliver solutions rather than products. Qualifications-&nbsp; 5+ years of experience in the data science/machine learning domain, preferably with hands-on end-to-end model building experience Strong data engineering background, with ETL experience, building and maintaining pipelines, data modeling, data warehousing concepts, and familiarity with Big Data techniques Curious mind to learn, explore and identify biggest customer opportunities Build strong relationships across both technical and business/product teams, earn trust with leadership Driven towards forming opinions and conclusions through data and experimentation, rather than anecdotes and hearsay Willingness to dive deep into the tech stack as well as hands-on coding Experience in building end to end ML models, across the ML lifecycle Strong communication and leadership presence Technical skills- hands on with scripting required, with knowledge or willingness to learn tools/softwares. Knowledge of R, SQL, Python, Statistical modeling, experience with AWS/Azure/GCP ML suite Experience in the following domains/industries preferred- SaaS, ecommerce, pricing or payments Bachelors/Masters in a technical or natural sciences domain from a top university Even if you feel like you meet some, but not all of the qualifications, we would love it if you take the time to apply to the role. As we evolve and scale up a relatively new team, we strongly believe that a diverse team structure will accelerate progress towards our objectives. #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.&nbsp; As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs Medical insurance Generous, flexible time off&nbsp; Paid holidays, “wellness” days and company wide end of year break 6 months fully paid parental leave&nbsp; Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing&nbsp;&nbsp; Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. Location &amp; Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

Principal Data Scientist

Zuora, Inc. seeks Principal Solution Delivery Manager to: &nbsp; Drive enterprise implementation teams with technical and functional fluency to deliver complex enterprise solutions across domestic and international regions. Ensure end-to-end delivery of complex Zuora implementation engagements, covering project and solution quality, financial management, risk, and delivery performance. Implement subscription billing and/or revenue solutions leveraging client service and management consulting experience. Partner with senior/executive customer stakeholders throughout the implementation lifecycle, balancing customer budget management and services revenue delivery. Present technical solutions to diverse stakeholders and engage with executives on technical and business topics. Collaborate with enterprise software sales processes and contribute to product-enhancement processes for enterprise software vendors. Position requires 50% domestic travel. Position requires a Bachelor's degree in Computer Science, Information Systems, or a related field, followed by 5 years of progressively responsible experience as a project management specialist, or a related occupation. Experience must include 4 years of experience with each of the following: &nbsp; Enterprise software experience. Working with enterprise software sales processes, from a product and/or services sales perspective. Collaborating with product-enhancement processes for enterprise software vendors. CRM, ERP, Order to Revenue systems. SaaS-based enterprise software implementation, including SAP, Oracle, or NetSuite. Billing and/or revenue techno/functional implementation experience. Product release management. Job Location: Redwood City, CA&nbsp; &nbsp; Apply online at https://www.zuora.com/careers/ or send resume via email to recruitment_gc@zuora.com with requisition number 1090 in the subject line &nbsp; &nbsp; #LI-DNI &nbsp;The base pay details represent the annualized salary range for the posted position. While we share a comprehensive range, a candidate’s final base salary will fall within these guidelines and will be determined based on multiple factors including but not limited to: qualifications of the candidate, job related knowledge, prior related experience, specific and unique skills, the location of the role, internal equity and internal budget. Base pay is only one element of Zuora’s Total Rewards Package. Additional elements may also include bonus/variable compensation, equity and comprehensive benefits, more details found here.Base Pay Details$164,715&mdash;$262,900 USD

Principal Solution Delivery Manager

Over the past 15 years, we have seen a shift in the focus of business models across every industry – from selling physical products via one-time transactions to monetizing services via ongoing customer (aka subscriber) relationships. This is the “Subscription Economy” a phrase coined by our CEO, Tien Tzuo, he even wrote the book on it: Subscribed. &nbsp; Companies have realized that the path to growth going forward is to establish direct, digital relationships with their customers, and monetize these relationships through an ever growing set of digital services.&nbsp; &nbsp; Our vision is simple:&nbsp;we call it “The World Subscribed.” It’s the idea that one day every company will join the Subscription Economy -- a $1.5 Trillion opportunity by 2025 according to UBS. &nbsp; Our mission: to power the world’s best companies to win in the Subscription Economy. &nbsp; OUR TEAM&nbsp; Zuora’s go-to-market team sells a high-value solution to dominant players across every sector of the market. We power future-proof growth and strategic transformation. With deep value and broad reach, the opportunity for the company and our sales team is massive. Our world class sales and marketing leaders are building teams to drive the next stage of Zuora’s growth and power the global subscription economy. Our Business Development (ZBR) team is central to how we go to market, bridging marketing and sales motions to break into key accounts across the business. Your success is critical to Zuora’s success and we invest in you accordingly. We continually invest in training for you to become experts in our field, our buyer and our products We constantly evaluate and refine tools so every one of our ZBRs is leveraged, has the best content, messaging, and technology to perform at the highest level We pair ZBRs with expert, veteran sellers to develop lifelong, strategic sales skills We support your career path in sales or other roles within the company so you grow with us &nbsp; WHAT YOU'LL DO &amp; ACHIEVE&nbsp; You’ll help expand our relationships and value within strategic accounts and work with sales and marketing to break into new accounts. Work with an incredible marketing team to target the right accounts based on ideal customer profiles, real-time engagement signals, and a finely tuned demand capture engine Work with the global ZBR Center of Excellence and field enablement teams to identify the best ways to engage decision makers, communicate our value, and develop opportunities for our sellers Strategize with your sales partners on account and territory plans, partner on campaign execution, nurture potential new business, and persuade C-level executives to engage Master modern, best-practice prospecting methods and tools to be successful- Outreach, Gong, Salesforce, Alyce, Marketo, and others Leverage multi-channel call, event, email, and social selling sequences&nbsp; Be entrepreneurial and constantly look for ways to better yourself, your team, and our department’s&nbsp; Learn how to own your personal target, drive repeatable success, and prepare to manage your business as a seller &nbsp; WHAT YOU'LL NEED TO BE SUCCESSFUL&nbsp; Technical or sales experience (Ideally as an SDR within a technology/SaaS vendor) Humility &amp; quick on the uptake Eager to work in a high-energy, collaborative sales team environment Prior experience with sales methodologies, prospecting, or SaaS environments a big plus but not required Degree in Business Studies or Business related subject, preferable.&nbsp; Experience in Outreach and Salesforce is a plus &nbsp; Benefits Competitive compensation, and retirement programs Medical &amp; dental cover Paid holidays and “wellness” days and company wide winter break Generous, flexible time off&nbsp; 6 months fully paid parental leave Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing&nbsp;&nbsp; &nbsp; About Zuora&nbsp; As the Subscription Economy leader, Zuora empowers today’s innovative companies to nurture and monetize direct, digital relationships. Our award-winning multi-product portfolio now includes Zuora Revenue, Zuora Collect and Zuora Central Platform. More recently, we’ve added subscription experience platform Zephr to our family, further expanding our capabilities to serve as an intelligent hub that monetizes the complete quote to cash and revenue recognition process at scale. Through our combination of technology and expertise, Zuora (NYSE: ZUO) helps more than 1,000 companies around the world, including BMC Software, Box, Caterpillar, General Motors, Penske Media Corporation, Schneider Electric, Siemens and Zoom nurture and monetize direct, digital customer relationships. Headquartered in Silicon Valley, Zuora operates offices around the world in the U.S., EMEA, APAC and LATAM. “ZEO” Culture At Zuora, we’re building an inclusive, high-performance culture that every ZEO wants to subscribe to. We want ZEOs at every level to feel valued, included, and inspired to innovate, connect and collaborate authentically as we pioneer the Subscription Economy. You’ll be empowered to think like an owner, take initiative and together, with the support of your team you’ll push each other to the next level and help transform business models everywhere. To learn more visit www.zuora.com Zuora is proud to be an Equal Employment Opportunity Employer. Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

Sales Development Representative

Costa RicaCompany Overview At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. The Team &amp; Role We are seeking application support engineers to join the award-winning Zuora Global Support, named the 2024 Gold Stevie Award for technical Excellence in Customer Support.&nbsp;Customer Success is our #1 priority here at Zuora.&nbsp;We are seeking folks with exceptional technical knowledge and outstanding people skills. This role requires the ability to provide various levels of service in a fast moving and dynamic environment. Here’s the top reasons why Support professionals should consider working for us. Daily Excitement - This is not your standard support job where you send out pre-formatted responses. You will be challenged on a daily basis to understand our customers’ use cases and provide the best solutions - the learning will never stop! Career and Knowledge Development - You will have the opportunity to become an expert in many hot areas including web and API development, Salesforce administration and integration, billing operations, payment collection and gateway integration, financial reconciliation and more! Technical Management team - Our management team is hands-on and highly technical. We answer customer tickets directly. We assist our team members by removing obstacles and accelerating productivity, creating a rewarding work atmosphere. &nbsp; This is a remote position, so you’ll be working remotely while occasionally getting together with your team for office visits, events, or offsites. Of course, you’re welcome to come into the office more often if you’re nearby. What you’ll do Serve as the primary contact for the Zuora premium customer base. Triage, evaluate, and provide answers to customer questions and issues in a timely manner. Provide assistance in putting action plans in place and facilitating effective communications. Recommend to product development teams areas of improvement in performance and feature capabilities that will improve our customers' successful use of our products and drive adoption. Understand and keep up-to-date on the latest product functionality, its dependencies, the underlying architecture and their operational impact. Monitor and manage application and back-end batch processes to ensure application uptime requirements and SLA compliance. Participation in weekly on-call rotation and weekend coverage for the production incident resolution team. Work with various cross functional teams to understand the root cause of issues reported and suggest alternate options and workarounds where appropriate. Research and develop solutions for customer support cases using extensive product knowledge and troubleshooting techniques. Share and develop best practices with team members to enhance the quality and efficiency of customer support and contribute to the knowledge base. Author technical documents on common issues and solutions in order to build the knowledge base. Establish strong working relationships with Engineering, Global Services, Sales, Technical Operations, Product Management and other internal resources as appropriate. &nbsp; Your experience A minimum of 3 - 5 years of proven success in Enterprise application support and customer service&nbsp; BA/BS/MS (or equivalent) in computer science or related discipline Experience with Apex, SOQL, AppExchange and debugging tools like Workbench and Developer Console. Experience troubleshooting workflows, validation rules, custom objects, Apex code, Lightning components, and integrations. Able to provide alternate solutions and to exercise independent judgment in developing methods, techniques and evaluation criteria that lead to prompt resolution of issues. Strong ticket management experience with a demonstrated ability to manage competing priorities. Experience with customer support tools (e.g., Jira, Zendesk) &nbsp; Nice to haves: Experience supporting Premium Enterprise SaaS customers Experience supporting Zuora managed packages &nbsp; #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, variable bonus and performance reward opportunities, and retirement programs Medical, dental and vision insurance Generous, flexible time off Paid holidays, “wellness” days and company wide end of year break 6 months fully paid parental leave Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. Location &amp; Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com.

Salesforce Support Engineer

&nbsp; Company Overview At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. The Team &amp; Role Complete Zuora’s in-depth onboarding and sales training to become an expert in Zuora’s products, services, unique solutions, and technical capabilities Own the technical relationships with a deep understanding of customer needs and constraints&nbsp; Own adoption and the technical health of the customer Deliver product demonstrations and technical presentations to a C-Level audience and articulate how Zuora’s platform will allow their business to succeed and grow Create end-to-end use case-specific demonstrations mapped to prospects’ strategic objectives across industries Secure technical wins by differentiating Zuora against the competition, handle technical objections and mitigate any concerns that might block a deal from closing Act as the front-line liaison to our product management team by informing our product roadmap based on prospects’ needs Own making sure the customer is realizing value against their expectations&nbsp; Responsible for defining &amp; monitoring the business case and KPIs in the account plan&nbsp; Help shape commercial strategy and technical action plan Help identify white space including the extension of our footprint &amp; capabilities and expansion into new BUs Commercially present solutions in easy-to-grasp ways Coordinate resources from across Zuora &amp; partners from a technical standpoint&nbsp; Work with product &amp; solution mgmt to share the context (why) behind customer requests and potential applicability to others in a segment Manage escalations internally and externally with support from AEs and Customer Support to identify a root cause and action plan&nbsp; Ask for customer reference after milestones are delivered, with follow-up support from AEs and customer advocacy Collaborate with solution architects in overall design and approach Support sales and marketing at field events with product demonstrations and technical subject matter expertise Respond to technical elements of RFI’s / RFP’s Travel throughout your sales territory Your experience 3+ years of relevant experience in Sales Engineering (presales, solution consultant, solution architect)) Experience within ERP/CRM/Billing/Revenue Recognition/Order to Cash or any other complex business application software.&nbsp; Self-motivation and the desire to learn and become an expert on the entire quote-to-cash cycle for enterprise businesses across any sales channel in The Subscription Economy Excellent presentation skills and the ability to drive discussions for both small and large groups within organisations Strong business value selling experience and familiarity with SaaS and Cloud technology An understanding of subscription and recurring revenue business models Experience working with a diligent sales process methodology (MEDDIC, Value Selling, etc.) General understanding of API development and various coding languages (php, ruby, java, etc.) Bachelor's Degree and/or relevant FinTech experience &nbsp; #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.&nbsp; &nbsp; As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, variable bonus and performance reward opportunities, and retirement programs Medical, dental and vision insurance Generous, flexible time off&nbsp; Paid holidays, “wellness” days and company wide end of year break 6 months fully paid parental leave&nbsp; Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing&nbsp;&nbsp; &nbsp; Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. &nbsp; Location &amp; Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. &nbsp;

Senior Customer Solution Engineer

Company Overview At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. &nbsp; Job Summary As a Zuora Enterprise Solution Architect (ESA)-Zuroa Billing &amp; CPQ, you will be a trusted partner and advisor to live, already-implemented customers. This role is focused on maximizing the value of Zuora solutions by aligning them with customers’ strategic goals, optimizing Order-to-Revenue operations, and driving measurable business outcomes. You will deliver customized roadmaps, lead strategic workshops, and provide ongoing optimizations to ensure that Zuora’s platform continues to meet customers’ evolving needs. Acting as a key strategist, you’ll guide customers through challenges and opportunities, helping them unlock the full potential of Zuora to support their long-term growth and success. Key Responsibilities Strategy Alignment Collaborate with customers to understand their business objectives and develop phased, actionable roadmaps tailored to their strategic goals. Design scalable solutions that evolve with customers’ growth, ensuring long-term value creation and adaptability to changing business needs. Prioritize frameworks that deliver measurable outcomes and align with best practices in subscription management and Order-to-Revenue processes. Strategic Advisory &amp; Insights Serve as a trusted advisor, offering actionable insights into industry trends, best practices, and process optimizations. Provide strategic guidance to help customers leverage Zuora for operational agility, enhanced efficiency, and competitive advantage. Proactively identify opportunities for innovation and improvement, ensuring customers continuously extract value from Zuora. Workshops &amp; Optimization Lead standardization workshops to assess and optimize configurations, workflows, and customizations, establishing scalable and efficient frameworks. Facilitate detailed workshops to refine configurations, improve system performance, and streamline processes, delivering tailored recommendations to maximize ROI and user satisfaction. Lead technical configuration and integration reviews and provide optimization recommendations. &nbsp; Qualifications 5+ years of hands-on proficiency in Zuora Billing, Revenue, and CPQ modules, with expertise in designing scalable, impactful solutions. 10+ years of Domain-Specific Expertise: Experience with Billing and Revenue Management and ERP platforms such as SAP, Oracle, and NetSuite. Proven ability to deliver customer-aligned roadmaps and provide strategic advisory that aligns with evolving business needs. Integration Proficiency, strong understanding of REST and SOAP APIs, and ETL, with experience integrating with ERP, CRM, and core systems. Exceptional strategic thinking, analytical, and communication skills with a customer-first approach. Preferred Skills Advanced Zuora Certifications: Strong hands-on proficiency in Zuora Billing, Revenue, and CPQ modules, supported by certifications like Zuora Billing Certified Consultant and Zuora Billing Delivery Architect. Compliance Knowledge: Familiarity with GDPR, FISMA, ASC 606, and IFRS 15 compliance standards and their impact on revenue recognition. Diverse Industry Experience: Ability to adapt solutions across various sectors, particularly in subscription management industries. Global Project Leadership: Experience managing complex, multi-stakeholder projects in international and cross-cultural settings. Process Optimization: Expertise in leading workshops for standardization, configuration refinement, and process improvements to maximize ROI and efficiency. Strategic Advisory Skills: Ability to provide actionable insights into industry trends, best practices, and operational strategies for long-term customer success. Independent Consulting Acumen: Proven track record of self-directed consulting engagements, delivering results with minimal supervision. Strong Collaboration: Skilled in leading cross-functional teams, driving collaboration, and ensuring the successful delivery of large-scale solutions. #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.&nbsp; &nbsp; As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, variable bonus and performance reward opportunities, and retirement programs Medical, dental and vision insurance Generous, flexible time off&nbsp; Paid holidays, “wellness” days and company wide end of year break 6 months fully paid parental leave&nbsp; Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing&nbsp;&nbsp; &nbsp; Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. &nbsp; Location &amp; Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. &nbsp; Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. &nbsp; Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. &nbsp; We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.The base pay details represent the annualized salary range for the posted position. While we share a comprehensive range, a candidate’s final base salary will fall within these guidelines and will be determined based on multiple factors including but not limited to: qualifications of the candidate, job related knowledge, prior related experience, specific and unique skills, the location of the role, internal equity and internal budget. Base pay is only one element of Zuora’s Total Rewards Package. Additional elements may also include bonus/variable compensation, equity and comprehensive benefits, more details found here.Base Pay Details$125,900&mdash;$222,200 USD

Senior Enterprise Solution Architect-Zuora Billing & CPQ

Company Overview At Zuora, we do&nbsp;Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. The Team &amp; Role We are at a pivotal moment, for over 15 years, we have been the vanguard of the Subscription Economy. Now, with a new vision, as our platform evolves across a complex ecosystem of technologies and product lines, we are embarking on a profound design transformation. This is a rare opportunity to redefine how enterprise software is conceived, crafted, and experienced.As a Senior Product Designer, you’ll be part of this ambitious journey. You will be a foundational member of high-impact, driving the end-to-end design for our most critical product experiences. In a world being shaped by AI, you will masterfully apply &amp; scale new patterns, intelligent systems, and deliver best-in-class interaction models and designs.To thrive in this role, you’ll bring a purpose-driven lens, a systems-first mindset, a passion for championing the users, and excellent design craft. You will collaborate with a global community of designers, product leaders, and engineers to elevate Zuora’s user experience and contribute to a design culture that is reshaping how enterprise software feels and performs.If you are driven by complex challenges and the opportunities to make a lasting impact on a category-defining company, we invite you to join us. &nbsp; &nbsp; What you’ll do Take ownership of complex, high-impact features, workflows, and systems—shaping the experience from early concept through polished execution. Collaborate closely with product managers, engineers, SMEs, and other designers to craft elegant solutions grounded in user insights and business goals. Bring clarity to ambiguity through thoughtful discovery, guerrilla research, and ideation. Champion the voice of the customer and ensure their needs are embedded in every design decision. You’ll think in systems and scale gracefully. You’ll help raise the bar by contributing to our design system, identifying patterns, interaction paradigms and advancing a shared visual and interaction language across products. Become a powerful storyteller and advocate for design. Whether facilitating workshops, aligning stakeholders, or presenting in design critiques, you will articulate design rationale with clarity and persuasion. You’ll actively contribute to a strong culture of design critique, feedback, and iteration, helping us grow as individuals and as a team. You’ll adopt &amp; influence newer ways of working as AI enhances our efficiency and everything we do, allowing design to focus on higher value work.&nbsp; &nbsp; &nbsp; What you’ll bring 5–8 years of experience in product design, UX/UI, or interaction design demonstrating a proven track record of shipping enterprise SaaS products. A strong portfolio of recent work that showcases your ability to solve intricate problems with intuitive, elegant, and scalable design solutions. It should highlight your thinking, interaction design, visual craft, and possibly meaningful business impact. Deep expertise in both interaction and visual design, the ability to obsess over details while simultaneously maintaining a holistic, systems-level perspective. Strong proficiency in design tools like Figma, UX PIN and prototyping tools. Excellent storytelling, facilitation, and communication skills—you know how to frame problems, simplify complexity, and bring people along. A genuine love &amp; enthusiasm for SaaS design and fluency in the best practices and patterns that define modern SaaS product designs &amp; patterns. An unwavering desire to not only elevate the product but also to elevate the people and the practice of design around you. &nbsp; Preferred Qualifications Proven experience working with or contributing to design systems and component libraries Familiarity with Finance, FinTech Domain. Experience designing for platforms with APIs, AI agents, or modular microservices &nbsp; #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.&nbsp; &nbsp; As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, variable bonus and performance reward opportunities, and retirement programs Medical insurance Generous, flexible time off&nbsp; Paid holidays, “wellness” days and company wide end of year break 6 months of fully paid parental leave&nbsp; Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing&nbsp;&nbsp; Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. &nbsp; Location &amp; Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. &nbsp; Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com. &nbsp;

Senior Product Designer

Company Overview At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. &nbsp; The Team &amp; Role This position leads the technical and data analytics process for Fraud tools on the subscription payment platform.&nbsp; The role entails the comprehensive analysis of extensive datasets to derive actionable intelligence and provide prompt, high-level support to stakeholders. Key responsibilities encompass meticulous data interrogation, detailed reporting, and timely response to internal and client support inquiries. A background in finance or credit cards payment flows, with demonstrable experience in payment fraud, is highly desirable. The successful candidate will possess exceptional attention to detail, robust self-discipline, and the capacity to meet rigorous deadlines within a dynamic environment. Strong client-facing communication skills are imperative, involving direct client engagement to present analytical findings, lead strategic discussions, and ensure comprehensive fulfillment of their needs. This role also requires coordination with internal resources and the strategic guidance of tool capabilities integration into the payment platform. &nbsp; This is a remote position, so you’ll be working remotely while occasionally getting together with your team for office visits, events, or offsites. Of course, you’re welcome to come into the office more often if you’re nearby.&nbsp; &nbsp; What you’ll do Conduct in-depth analysis of data pertaining to payment systems, credit card transactions, and fraud detection to discern trends, patterns, and actionable insights. Develop and optimize Python scripts, SQL queries, and SQL scripts for sophisticated data manipulation, extraction, and analysis. Utilize SQL Server Management Studio (or equivalent software) for advanced database management and complex query execution. Generate comprehensive data reports and visualizations for internal stakeholders and clients. Engage in collaborative efforts with cross-functional teams to facilitate data-driven strategic decision-making. Lead formal client meetings and effectively communicate data insights with clarity and precision, ensuring utmost client satisfaction.&nbsp; Comfortable with various levels of client interactions up to and including C level decision makers. Rigorous analysis of data related to payment systems, credit card transactions, and fraud detection. Manage and adhere to Service Level Agreements (SLAs) concerning data-related support tickets from clients and internal teams. Ensure the integrity and reliability of data models, dashboards, and reports, concurrently maintaining stringent customer data security protocols. Lead team of Data analysts as capacity scales Implement AI programming techniques to construct predictive models and enhance analytical capabilities. &nbsp; Your experience Bachelor’s degree in Data Sciences, Finance, Computer Science, or a closely related discipline (Master’s degree preferred). Seven (7) or more years of professional experience in data analysis, ideally within the finance, credit card, or payment systems sector. Extensive familiarity with Rule-Based Risk modeling and Payment Fraud tools. Superior time management and self-discipline, with a proven ability to consistently meet demanding deadlines. Substantial experience with data analysis tools, including Python, SQL, and SQL Server Management Studio (or similar). Familiarity with AI programming and machine learning applications. Proficiency in database management systems, such as MySQL, PostgreSQL, JSON,and NoSQL. Demonstrated ability to translate intricate data into actionable insights and articulate these findings in a clear, concise, and professional manner. &nbsp; Nice to haves: Experience with machine learning or predictive analytics. Proficiency with business intelligence tools like Tableau and Power BI. Advanced knowledge of fraud analytics or payment system regulatory compliance. &nbsp; #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.&nbsp; &nbsp; As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, variable bonus and performance reward opportunities, and retirement programs Medical, dental and vision insurance Generous, flexible time off&nbsp; Paid holidays, “wellness” days and company wide end of year break 6 months fully paid parental leave&nbsp; Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing&nbsp;&nbsp; &nbsp; Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. &nbsp; Location &amp; Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. &nbsp; Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. &nbsp; Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. &nbsp; We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.The base pay details represent the annualized salary range for the posted position. While we share a comprehensive range, a candidate’s final base salary will fall within these guidelines and will be determined based on multiple factors including but not limited to: qualifications of the candidate, job related knowledge, prior related experience, specific and unique skills, the location of the role, internal equity and internal budget. Base pay is only one element of Zuora’s Total Rewards Package. Additional elements may also include bonus/variable compensation, equity and comprehensive benefits, more details found here.Base Pay Details$109,500&mdash;$193,200 USD

Senior Solution Consultant -Fraud

Company Overview At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships nd optimize their digital experiences. The Team &amp; Role The Usage Billing (Mediation) team at Zuora is responsible for building and scaling the platform that powers some of the most complex and high-volume usage-based business models in the world. We design and deliver systems that ingest, transform, and process massive amounts of raw usage data, enabling accurate billing and seamless customer experiences for our global clients. As a ˘ on this team, you will work on highly distributed, performant, and reliable systems that form the backbone of Zuora’s usage billing capabilities. You’ll collaborate closely with product managers, architects, and engineers across the organization to solve challenging data and infrastructure problems, while contributing to innovations that shape the future of subscription and consumption-based commerce. What you will achieve: Develop highly flexible and scalable features in the Usage billing capabilities across our company’s products Work closely with software architects and senior developers in delivering the product roadmap Build robust APIs and background jobs which are highly performant and developer friendly What is expected: Bachelor's or Master’s degree in Computer Science or related field. 1-3 years of product development experience, preferably some portion of it in SaaS or B2B software. Experience in building backend APIs or full stack applications. Proficient in Data Structures &amp; Algorithms, solid grasp of OOPs concepts. Solid low level design knowledge and execution experience Knowledge of frameworks, tools/IDEs, testing and documentation. Good to haves: Experience in metering, billing, or subscription management platforms Expertise in frontend technologies, architecture and implementation strategies. Understanding of cloud-based architectures, development, and deployment #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.&nbsp; As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, corporate bonus program, performance rewards and retirement programs Medical Insurance Generous, flexible time off&nbsp; Paid holidays, “wellness” days and company wide end of year break 6 months fully paid parental leave&nbsp; Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing&nbsp;&nbsp; Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. Location &amp; Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

Software Engineer II

CPQ: Software Engineer III (P3) The Team &amp; Role Modern CPQ leaders are looking for new ways to strategically advise their business and ultimately scale revenue growth. As they adopt increasingly complex pricing models incorporating a mix of subscriptions, one-time, and usage-based offers, their quoting process has become more resource-intensive, prone to human error, and time-consuming. With Zuora CPQ, businesses can automate their quote-to-cash process, manage complex configurations, and ensure accurate pricing. This enables them to close deals faster and with greater efficiency. You can read more about the current capabilities at https://www.zuora.com/products/cpq/ Join us as we embark on a multi-year journey to rethink modernized CPQ from scratch. Zuora’s NextGen CPQ will be architectured to be futureproof, incorporating an AI-compatible, microservices-based modular architecture covering significant core functional areas, providing extensibility, and implementing a robust multi-tenant architecture.&nbsp; This position expects you to work based out of the Bangalore office 3 days a week. Our Tech Stack: Java, Spring Boot, Microservices, Redis, Kafka, React, AWS, RDS What you will achieve Design and develop highly flexible services and APIs that enable product customizability and extensibility. Collaborate with cross-functional teams like product management, user experience, platform and partner teams to build features for next generation products. Understand the needs of users and build products that are intuitive and easy to use. Code, develop and ship high-quality software using best engineering practices.&nbsp; What you will need to be successful B.Tech / B.E. Computer Engineering discipline or relevant degree.&nbsp;&nbsp; 5+ years of experience specializing in full-stack software development. Hands-on proficiency in any modern software development language, preferably Java.&nbsp; Working knowledge of cloud-based APIs, preferably AWS. Experience working with microservices frameworks like Spring Boot. Experience with object modeling and integrating with upstream services. Passion for exploring and experimenting with the latest application development technologies. Knowledge of relational databases like Postgres or SQL, preferably AWS RDS. Strong debugging skills.&nbsp; Excellent Problem Solving and communication skills. Experience working with AI tools (ChatGPT, Cursor, Loveable etc) for rapid development will be an advantage Knowledge of the CPQ domain will be an advantage.

Software Engineer III

Company Overview At Zuora, we do&nbsp;Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. &nbsp;The Team &amp; Role The solution architect is a key member of the professional services team responsible for the &nbsp;design and architecture of Zuora solutions. The position requires strong consulting skills with&nbsp; the ability to effectively command a room. The solution architect plays a lead role during the &nbsp;implementation, identifying and documenting client business requirements, mapping and &nbsp;configuring the Zuora solution to meet the client’s requirements and providing guidance to the &nbsp;client to achieve a successful implementation. They must identify potential issues and risks &nbsp;early in an implementation to develop mitigation strategies and contingency plans. A solid &nbsp;candidate will have an innate ability to simplify complex technology concepts and to plan, &nbsp;prioritize and seamlessly integrate all moving parts to deploy successful solutions. This is a remote position, so you’ll be working remotely while occasionally getting together with your team for office visits, events, or offsites. Of course, you’re welcome to come into the office more often if you’re nearby. What you’ll do Solution design using the full Zuora product portfolio Design and validate that the proposed solution architecture supports the stated and implied business requirements Review technical team deliverables for compliance with architecture standards, guidelines and leverages best practices Articulate and present different point of views on various technologies Present Architecture deliverables such as Ecosystem and Integration diagrams, ERD, Business Process Flows, Swim lanes, Visio and Mock-ups Exhibit strong executive presence and ability to interact and effectively communicate with key project sponsors from CXO to end users. Deliver Expert Services to the Zuora Partners Your experience Must have enterprise level experience, within a professional services organisation, as a Solution Architect and/or Business Consultant with a leading technology &nbsp;consulting or product company, delivering moderate to complex ERP, billing, &nbsp;revenue, procurement and/or CRM solutions. Demonstrated leadership abilities to lead business discussions with customers and architect the value of our solution and the best practices to implement it Experience in requirements gathering, use cases documentation, business analysis, systems design and integration, user interface design and implementation Experience in data analysis, conversion and migration, interfaces and reports Experience with system design using configuration and/or customization, integration, testing and support Experience in delivering end to end solutions through the entire SDLC - right from running the client facing workshops, design, build, test, deployment, UAT and handover Experience in Waterfall and Agile methodologies Must be a strong team player with excellent communication skills at the business and technical level, able to collaborate as part of a diverse and distributed team to &nbsp;deliver exceptional customer results in a rapid paced implementation environment Experience with accounting and be able to converse effectively with Finance teams Experience managing tasks on multiple projects simultaneously &nbsp;#ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, variable bonus and performance reward opportunities, and retirement programs Medical insurance Generous, flexible time off Paid holidays, “wellness” days and company wide end of year break 6 months fully paid parental leave Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. Location &amp; Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

Solution Architect

Company Overview At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. The Team &amp; Role The Solution Architect will work at the enterprise level to deliver multiple moderate to complex software solutions and drive the engagement team towards an optimal solution. S/he will leverage strong communication and relationship building skills to identify requirements, craft solutions, and secure client approval.This role is a hybrid position to be based in either Dallas, Atlanta or Bay Area. So you’ll be working two days per week from either our Frisco, Atlanta offices or Redwood City HQ. What you’ll do The Solution Architect works closely with Solution Delivery Manager and Technical Consultants and is responsible for managing the end-to-end solution design. More specifically, Solution Architect will be responsible for the following job duties: Conduct requirements gathering and analysis sessions with clients. Perform FIT/GAP analysis on Business requirements Document gathered software requirements/user stories and reviewed the list of requirements/user stories with customers for sign-off. Design and document sound functional and technical solutions, including process flows, technical customizations and integrations, based on customer requirements. Work with the customer to get sign-off. Perform customer demos throughout the project lifecycle. Configure and test Zuora Billing, Revenue and Add-On products to meet the approved designs. Perform testing of end-to-end solutions in conjunction with the development team and customer. Create and develop training materials and conduct/deliver end-user training to customers.&nbsp; Support the customer with regular calls to answer functional and technical questions. &nbsp; Your experience 5 years Order to Cash experience, within a professional services organization, with, ideally, at least 3 years delivering revenue solutions.&nbsp; Experience in at least one of the revenue recognition products; Zuora Revenue, Oracle Revenue Management, SAP RAR, NetSuite ARM, Workday Revenue Recognition. 5 years of customer-facing solution delivery and/or business consulting experience. Bachelors in Finance, Accounting, Business or Computer Science is preferred. Demonstrated abilities to lead business discussions with customers and architect the value of a solution and the best practices to implement it. Experience in requirements gathering, use cases documentation, business analysis, systems design and integration, user interface design and implementation is an advantage. Experience with solution implementation in the revenue function is required. Experience in data analysis, conversion and migration, interfaces and reports. Must be a strong team player with excellent communication skills at the business and technical level, able to collaborate as part of a team to deliver exceptional customer results in a rapid paced implementation environment. Experience managing tasks on multiple projects simultaneously. &nbsp; #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.&nbsp; As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, variable bonus and performance reward opportunities, and retirement programs Medical, dental and vision insurance Generous, flexible time off&nbsp; Paid holidays, “wellness” days and company wide end of year break 6 months fully paid parental leave&nbsp; Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing&nbsp;&nbsp; &nbsp; Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. Location &amp; Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. This role is a hybrid position to be based in either Dallas, Atlanta or Bay Area. So you’ll be working two days per week from either our Frisco, Atlanta offices or Redwood City HQ. Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.The base pay details represent the annualized salary range for the posted position. While we share a comprehensive range, a candidate’s final base salary will fall within these guidelines and will be determined based on multiple factors including but not limited to: qualifications of the candidate, job related knowledge, prior related experience, specific and unique skills, the location of the role, internal equity and internal budget. Base pay is only one element of Zuora’s Total Rewards Package. Additional elements may also include bonus/variable compensation, equity and comprehensive benefits, more details found here.Base Pay Details$109,500&mdash;$193,200 USD

Solution Architect, Revenue Accounting

Company Overview&nbsp; At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.&nbsp; &nbsp; The Team &amp; Role&nbsp; Your demonstrated experience leading implementation teams, working at the enterprise level, with technical and functional fluency, to deliver multiple moderate to complex solutions covering domestic or international regions will enable you to successfully drive the delivery team, and monitor project quality, financials, risk, and delivery performance for Zuora implementations. You will be responsible for managing the end-to-end delivery of Zuora implementation engagements, ensuring that the program remains on time, within budget, and meets the customer's outcome expectations.&nbsp; Because you already have experience implementing Enterprise software systems, have technical/functional knowledge and are proficient with Enterprise SaaS, ERP or Order to Revenue systems, you will be able to start performing on day one. Your love for multi-tasking will prove useful as you will be responsible for managing the project plans and leading the implementations for multiple projects at a time. Successful Solution Delivery Managers at Zuora have a healthy sense of risk and are able to proactively manage risk prior to failure.&nbsp; This is a hybrid position to ideally be based in the Bay Area or Atlanta, Georgia. So you’ll be working two days per week from either our Redwood City HQ or Atlanta office. Desired Skills and Experience&nbsp; Overall 10+ years of enterprise software experience, with at least 5+ years in implementation management&nbsp; In-depth knowledge of and experience implementing enterprise software applications, such as ERP, CRM or SCM, across a range of customers, from SMB to Fortune 500. Previous experience with subscription billing and/or revenue implementation projects is a strong plus. Experience with SaaS-based implementation is very strongly desirable Strong client service and/or management consulting experience Strong ability to manage implementation financials, recognizing the importance of both budget management and services revenue management Demonstrated experience managing multiple, concurrent engagements Successful candidates must have strong communication and problem-solving skills with strong customer focus with a results-outcome orientation Executive presence and comfort. You have experience and are comfortable with C-level communication.&nbsp; Comfortable working with and managing ambiguity and uncertainty. Proven ability to present technical solutions effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business solution topics&nbsp; Have developed domain industry or business process skills&nbsp; Demonstrated experience leading teams of architects, consultants, and developers Demonstrated experience driving adoption through achieving business goals and innovation&nbsp; Demonstrated experience working with a cross-functional and geographically dispersed team&nbsp; Technology experience or awareness in the following:&nbsp; ERP, CRM, accounting/revenue systems, provisioning systems&nbsp; Billing, payment and revenue systems&nbsp; Knowledge of and ability to speak to system landscapes a strong-plus SaaS-based subscription management systems experience a strong-plus SaaS-based enterprise software implementation Knowledge of Web Services, XML, SOAP, REST a plus PMI Certification is a plus Travel needs: potential for up to 20-30% of the time &nbsp; #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.&nbsp; As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:&nbsp; Competitive compensation, variable bonus and performance reward opportunities, and retirement programs Medical, dental and vision insurance&nbsp; Generous, flexible time off Paid holidays, “wellness” days and company wide end of year break&nbsp; 6 months fully paid parental leave&nbsp; Learning &amp; Development stipend&nbsp; Opportunities to volunteer and give back, including charitable donation match ● Free resources and support for your mental wellbeing&nbsp; Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. Location &amp; Work Arrangements&nbsp; Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. This is a hybrid position to ideally be based in the Bay Area or Atlanta, Georgia. So you’ll be working two days per week from either our Redwood City HQ or Atlanta office. Our Commitment to an Inclusive Workplace&nbsp; Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.&nbsp; Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.&nbsp; We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com.The base pay details represent the annualized salary range for the posted position. While we share a comprehensive range, a candidate’s final base salary will fall within these guidelines and will be determined based on multiple factors including but not limited to: qualifications of the candidate, job related knowledge, prior related experience, specific and unique skills, the location of the role, internal equity and internal budget. Base pay is only one element of Zuora’s Total Rewards Package. Additional elements may also include bonus/variable compensation, equity and comprehensive benefits, more details found here.Base Pay Details$125,900&mdash;$188,900 USD

Solution Delivery Manager

Company Overview At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. The Team &amp; Role The Support Engineer&nbsp;will focus primarily on providing expert technical support to clients and troubleshooting complex software application issues quickly and more efficiently. Duties involve responding to customers promptly and professionally, accurately documenting problems and resolutions, and collaborating with clients and internal employees to solve complex technical problems. The job requires excellent technical and soft skills. What you’ll do: Work directly with clients to provide rapid and accurate analysis of production issues (including solution tracking) Provide support via tickets, chat, and phone to Zuora customers. Answer customer questions, file bugs, reproduce, troubleshoot, resolve, and escalate issues as necessary. Own and drive customer issues from start to finish. Become an expert on a given product domain from a business and technical standpoint. Actively participate in our online Zuora Community, learning about customer pain points, answering customer questions, and posting solution articles in your domain of expertise. Handle urgent escalation issues, ensuring we accurately prioritize based on severity and customer impact. Your experience: BS or MS in Computer Science, Engineering, or related. We will also consider other significant technical experience. Minimum of 8 years of Financial application support experience. Strong Oracle SQL, PL/SQL skills required.Experience in Order-To-Cash (O2C) or Procure-To-Pay (P2P) cycle. Experience in &nbsp; Account Receivables(AR) and/or General Ledger (GL) is a plus. Experience in the following technologies that support SaaS applications is an added advantage: REST API, SOAP API, and web services. Excellent spoken and written English. All customer communications are in English. Strong communication skills, including adjusting to the audience's technical level and explaining complex ideas clearly and concisely. Ability to work with global teams and build strong cross-functional relationships. Positive attitude and the ability to overcome adversity and stay calm under pressure. Strong desire and ability to continually learn new skills, processes, technologies, and product knowledge. You will learn something new every day! Skills and Experience: Bachelor’s Degree in Computer Science, Engineering, or equivalent experience, Minimum of 8 years of software / ERP related experience desired. Knowledge of accounting concepts and&nbsp; Revenue Recognition is an addition. Excellent verbal and written communication skills. Order-To-Cash (O2C) or Procure-To-Pay (P2P) cycle experience in Oracle EBS (Financials)/Netsuite. Other ERPs can also be considered.&nbsp; Strong SQL, PL/SQL skills required. Working business knowledge of US GAAP and revenue accounting a plus. Ability to work efficiently in a time-critical environment and fast-paced environment; Problem-solving capabilities as well as excellent customer service skills. Ability to take ownership and follow through on client issues until resolution. Ability to effectively communicate and coordinate with peers and senior management as required. Strong organizational skills, attention to detail, and technical judgment; Ability to work independently and self-motivated. #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, corporate bonus program and performance rewards and retirement programs Medical insurance Generous, flexible time off Paid holidays, “wellness” days and company wide end of year break 6 months fully paid parental leave Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. Location &amp; Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com.

Company Overview At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. &nbsp; The Team &amp; Role Our growth story is only just beginning and our Customer Solution Engineering team is pivotal in sustaining our rapid growth across the globe. We are looking for a highly collaborative, outcome-oriented Customer Solution Engineer, to help us bring home the technical win and take on this huge market opportunity.&nbsp; &nbsp; Working hand in hand with our Account Executives, you’ll solve some of the most interesting business-critical challenges and transformations. You’ll focus on prospects and customers; helping them embrace digital transformation, to be disruptors, and avoid being disrupted. As the CEO aka “ZEO” of your domain, you’ll become an expert on the entire quote-to-cash cycle for enterprise businesses across any sales channel. You’ll leverage your technical prowess to knock out the competition and demonstrate how Zuora allows the world’s largest companies to unlock new growth in the new world of total monetization.&nbsp; &nbsp; This is a remote position, so you’ll be working remotely while occasionally getting together with your team for office visits, events, or offsites. Of course, you’re welcome to come into the office more often if you’re nearby.&nbsp; &nbsp; What you’ll do Complete Zuora’s in-depth onboarding and sales training to become an expert in Zuora’s products, services, unique solutions, and technical capabilities Own the technical relationships with a deep understanding of customer needs and constraints&nbsp; Own adoption and the technical health of the customer Deliver product demonstrations and technical presentations to a C-Level audience and articulate how Zuora’s platform will allow their business to succeed and grow Create end-to-end use case-specific demonstrations mapped to prospects’ strategic objectives across industries Secure technical wins by differentiating Zuora against the competition, handle technical objections and mitigate any concerns that might block a deal from closing Act as the front-line liaison to our product management team by informing our product roadmap based on prospects’ needs Own making sure the customer is realizing value against their expectations&nbsp; Responsible for defining &amp; monitoring the business case and KPIs in the account plan&nbsp; Help shape commercial strategy and technical action plan Help identify white space including the extension of our footprint &amp; capabilities and expansion into new BUs Commercially present solutions in easy-to-grasp ways Coordinate resources from across Zuora &amp; partners from a technical standpoint&nbsp; Work with product &amp; solution management to share the context (why) behind customer requests and potential applicability to others in a segment Manage escalations internally and externally with support from AEs and Customer Support to identify a root cause and action plan&nbsp; Ask for customer reference after milestones are delivered, with follow-up support from AEs and customer advocacy Collaborate with solution architects in overall design and approach Support sales and marketing at field events with product demonstrations and technical subject matter expertise Respond to technical elements of RFI’s / RFP’s Travel throughout your sales territory &nbsp; Your experience 3+ years of relevant experience in Sales Engineering (presales, solution consultant, solution architect) Self-motivation and the desire to learn and become an expert on the entire quote-to-cash cycle for enterprise businesses across any sales channel in The Subscription Economy Excellent presentation skills and the ability to drive discussions for both small and large groups within organizations Strong business value selling experience and familiarity with SaaS and Cloud technology An understanding of subscription and recurring revenue business models Experience working with a diligent sales process methodology (MEDDIC, Value Selling, etc.) General understanding of API development and various coding languages (php, ruby, java, etc.) Bachelor's Degree and/or relevant FinTech experience &nbsp; #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.&nbsp; &nbsp; As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, corporate bonus program and performance rewards, and retirement programs Medical, dental and vision insurance Generous, flexible time off&nbsp; Paid holidays, “wellness” days and company wide end of year break 6 months fully paid parental leave&nbsp; Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing&nbsp;&nbsp; &nbsp; Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. &nbsp; Location &amp; Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. &nbsp; Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. &nbsp; Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. &nbsp; We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.The base pay details represent the annualized salary range for the posted position. While we share a comprehensive range, a candidate’s final base salary will fall within these guidelines and will be determined based on multiple factors including but not limited to: qualifications of the candidate, job related knowledge, prior related experience, specific and unique skills, the location of the role, internal equity and internal budget. Base pay is only one element of Zuora’s Total Rewards Package. Additional elements may also include bonus/variable compensation, equity and comprehensive benefits, more details found here.Base Pay Details$109,500&mdash;$193,200 USD

Sr Customer Solution Engineer

Company Overview At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies, and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. The Team &amp; Role Zuora provides a platform for managing subscription-based businesses, handling billing, invoicing, and payments. It also integrates with accounting systems as a sub-ledger for subscription revenue. Key functions include automating recurring billing, managing revenue recognition, and providing financial reports.You can read more about it at https://knowledgecenter.zuora.com/Zuora_Payments This position expects you to work based out of the Bangalore Office.&nbsp; WHAT YOU’LL ACHIEVE Architect and deliver secure, reliable, and scalable payment solutions that support core transaction lifecycles end-to-end. Design and evolve payments frameworks, APIs, and flows including checkout forms, hosted payment pages, and payment links that accelerate product development and improve global adoption. Guide system design trade-offs by balancing simplicity, performance, security, compliance, and cost throughout the payment journey. Architect and evolve payment orchestration layers to intelligently route transactions across multiple providers, optimize costs, maximize authorization rates, ensure redundancy, and reduce regional or processor dependencies. Anticipate fintech and regulatory trends to define an architectural vision that ensures competitiveness, compliance, and readiness for future payment innovations. Enable frictionless checkout experiences with embedded forms, localized hosted flows, and customizable links that maximize conversion and minimize abandonment. Support global readiness with diverse payment methods, multicurrency support, localized checkout experiences, and adherence to regional compliance requirements. Partner across Product, Risk, Compliance, and UX to ensure payment architecture aligns with customer needs, regulatory demands, and business growth goals. Provide technical thought leadership by mentoring engineers and architects, raising standards for design and execution in payment systems. Champion engineering excellence through adoption of best practices, observability, metrics-driven improvements, and continuous innovation in payments transaction processing. Simplify developer and partner adoption by defining clear SDKs, API contracts, webhooks, and integration tooling that ensure maintainability and long-term success. Architect for high-volume transaction processing with redundancy, fault tolerance, disaster recovery, and cost efficiency built-in. Strengthen risk, fraud, and dispute management with real-time monitoring, analytics, and adaptive defense mechanisms. WHAT YOU’LL NEED TO BE SUCCESSFUL Education &amp; Experience: BTech/BE in Computer Science, Engineering, or related discipline. 16+ years of experience in full-stack development and enterprise-scale architecture. Technical Mastery:Expert-level experience with Java/Spring, data structures &amp; algorithms, and building large-scale distributed systems.Deep understanding of system design, microservices frameworks (Spring Boot, Dropwizard, etc.), PaaS environments, and modern web/cloud technologies (REST, gRPC, JSON, Protobufs).Strong background in database design, object modeling, and API ecosystem development.Awareness of trade-offs in architecture (scalability vs. cost, flexibility vs. complexity) to deliver long-term value.Architectural Vision: Proven ability to design scalable, high-performance platforms supporting millions of users or transactions. Track record of driving architecture roadmaps and influencing technical direction at the org or business-unit level. Leadership &amp; Collaboration: Ability to influence without authority, guiding multiple engineering teams toward a common vision. Excellent communication and storytelling skills to align executives, PMs, and engineers. Experience mentoring and developing high-performing technical talent. Mindset: Passion for exploring and experimenting with emerging technologies to maintain technical edge. Bias for action and simplification, ensuring speed without compromising stability. Commitment to customer focus and business impact in technical decision-making. Comfortable working in ambiguous, rapidly changing environments. Can balance engineering tradeoffs. Additional Key Skills: Experience in Payments would be a plus. #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.&nbsp; As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs Medical&nbsp; insurance Generous, flexible time off&nbsp; Paid holidays, “wellness” days and company wide end of year break 6 months fully paid parental leave&nbsp; Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing&nbsp;&nbsp; Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. Location &amp; Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

Sr Principal Software Engineer

Company Overview At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. The Team &amp; Role Zuora’s monetization platform enables businesses to operationalize their monetization strategies for the “quote to cash” business process. The Accounting product team ensures that Zuora continues to build industry-leading accounting automation to support deployments of different monetization strategies. This role will play a critical part in shaping Zuora as an Accounts Receivable Subledger. Your background and expertise in accounting policies and operations in the area of Accounts Receivable will bridge the gap between accounting/finance persona requirements and the development team. What you’ll do Act as the subject matter expert on accounting (technical and operational) topics (e.g., Accounts Receivable related policies, intercompany transactions, consolidations, audit readiness). Translate accounting workflows and compliance needs into product requirements and specs. Define, prioritize, and execute features that align with customer needs and business goals. This will require an End to End understanding of business processes related to Quote to Cash and be an advocate for End to End automation in Product design. Harness a passion for Artificial Intelligence and applying it to solve real-world problems related to Accounting and Accounts Receivable Drive scalable and robust product roadmap. Prioritize and align to support key business objectives and corporate strategy. Partner closely with engineers and designers to deliver accurate, intuitive solutions. Gather feedback from customers, internal stakeholders, and the market to inform product development. Plan and execute Product launches, including coordination with go to market functions such as product marketing. Also create product documentation, release notes, and training materials. Support QA and user acceptance testing for finance-related features. Collaborate with Global team; time zone flexibility required Your experience 5+ years of experience in product management with a track record of taking initiatives from idea to market with overall experience of 10+ in cloud software product development. 5+ years of operational experience as a designated Chartered Accountant or Certified Public Accountant&nbsp; Knowledge and experience of operating, implementing or developing solutions for Cloud-based ERP’s (eg. Oracle, Oracle Netsuite, Workday Financials) and/or other Accounting Automation solutions. Understanding of cloud infrastructure and scalability concepts Excellent analytical and problem-solving skills Outstanding communication, storytelling, &amp; interpersonal skills. Emphasis on distilling complex concepts and problems into simple narratives. Proven track record of successfully launching and scaling software products. Ability to thrive in a fast-paced environment. Strong leadership skills and ability to influence without direct authority. #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.&nbsp; As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, variable bonus and performance reward opportunities, and retirement programs Medical, dental and vision insurance Generous, flexible time off&nbsp; Paid holidays, “wellness” days and company wide end of year break 6 months fully paid parental leave&nbsp; Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing&nbsp; Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. Location &amp; Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. This is an hybrid role Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com. &nbsp;

Sr Product Manager

Company Overview At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. &nbsp; The Team &amp; Role Zuora Payments offers cutting-edge technology in orchestrating and optimizing payments for businesses across the globe. We provide businesses a comprehensive payments solution that helps in increasing the revenues and reducing the operational costs. By streamlining the payment operations and abstracting the complexities of the payments ecosystem we help companies in capturing every dollar flowing through their business. Zuora payments adds value to businesses in acquiring, engaging and retaining customers by providing the choice of payments and reducing the involuntary churn. If you are looking to help the world's best companies win through total monetization and drive impactful innovations in the payments space, we have a very important role to offer. We are looking for a seasoned and visionary product leader to join our Product &amp; Technology team and play a key role in shaping the product offerings in payments. This role offers fantastic opportunities to work with wider ecosystems like payment providers, banks &amp; various partners, translating market needs into feature sets, and working closely with engineering, product marketing, sales, and customer success teams to deliver world-class solutions. &nbsp; Your key responsibilities: Experience in Payment Systems:&nbsp;Leverage expertise in payment technologies and business models to guide product strategy. Creative Problem Solving: Employ a creative mindset to develop unique solutions for complex challenges in the payment domain. Simplify Complexity: Break down and simplify complex payments concepts for customers, partners, and internal stakeholders. Roadmap Vision: Drive scalable and robust product roadmap. Prioritize roadmap to support key business objectives and corporate strategy. Customer-Centric Approach: Engage directly with customers to understand their needs, gather feedback, and identify industry trends. Represent the voice of the customer in internal discussions and decision-making processes. Conduct regular customer interviews and surveys to validate product ideas and gather insights. Market Insights: Stay abreast of market trends and emerging technologies. Leverage this knowledge to continuously evolve our product offerings. Passion for AI: Harness a passion for artificial intelligence and its applications in solving real-world payment problems. Stakeholder Management: Collaborate with internal and external stakeholders such as engineering, UX, product marketing, solution management, legal, sales, customer success, customers, partners, and industry analysts. Deliver high-impact presentations, pitches and workshops to diverse audiences, including customers, partners and employees. Product Launch and Lifecycle Management: Plan and execute product launches, including coordination with marketing and product marketing. Monitor product performance post-launch and iterate based on feedback and metrics. Manage the entire product lifecycle, from conception to maturity. Result oriented: Ability to connect the dots and align the product outcomes with product strategy &amp; corporate strategy. Define product objectives &amp; deliver key results.&nbsp; &nbsp; What experience makes you excel in this role: 6+ years of experience in product management with a track record of taking initiatives from idea to market with overall experience of 10+ in software product development. Demonstrated domain expertise in the Payments industry. Extensive knowledge of both B2C and B2B payment processing, fraud protection, payments regulations, as well as best practices to optimize payment flows. Knowledge of API design and integrations. Understanding of cloud infrastructure and scalability concepts Excellent analytical and problem-solving skills Outstanding communication, storytelling, &amp; interpersonal skills. Emphasis on distilling complex concepts and problems into simple narratives. Proven track record of successfully launching and scaling software products. Ability to thrive in a fast-paced environment. Strong leadership skills and ability to influence without direct authority. &nbsp; Nice to haves: Bachelor's / Master’s degree in Computer Science or related field. &nbsp; #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, corporate bonus program and performance rewards, and retirement programs Medical, dental and vision insurance Generous, flexible time off Paid holidays, “wellness” days and company wide end of year break 6 months fully paid parental leave Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. Location &amp; Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com.

Sr Product Manager - Payments

&nbsp; The Team &amp; Role The core purpose of this role is to contribute to, implement and support Zuora’s Product Catalog. This team powers the foundation of Zuora’s billing platform—the flexible, scalable product catalog that supports pricing, bundling, and monetization strategies for global enterprises.. The role involves a blend of frontend, backend and design concerns, whilst all the while considering end user experience and handling webscale traffic. You will have opportunities to propose changes to the UI and backend design whilst working with product managers to determine functional requirements, collaborate on designs and iterate on technical solutions.You will help the team by writing quality code, setting high bar for code reviews, contributing to technical standards, helping to implement best practices and improve operational processes.You’ll take ownership of problems end-to-end and thrive in an environment where initiative and accountability are celebrated. Our Tech Stack: Java, gRPC, Rest API, Microservices, Javascript/TypeScript/NodeJS, React, Docker, AWS, MYSQL In this role you’ll get to Design and develop end-to-end features across our stack—from APIs and backend services to intuitive UIs. Apply strong object-oriented design and software engineering principles to build scalable, high-quality solutions. Collaborate with Product Managers to break down business requirements into clean, maintainable technical designs. Own the delivery of your code – from ideation and implementation to monitoring and support. Debug, analyze, and solve complex technical problems across the stack, often in real-time. Write clean, well-tested code and participate in code reviews to maintain high standards. Think on your feet, adapt to changing priorities, and contribute to team discussions with curiosity and creativity. What we’re looking for Strong proficiency in modern front-end frameworks (e.g., React, Angular, or similar) Strong proficiency in Java (JDK 21 or newer) Strong proficiency in object-oriented programming (Java preferred) and solid understanding of design patterns. Solid foundation in software development best practices: Git version control, TDD methodologies, and OOP principles including SOLID and design patterns A strong commitment to developing high-quality, testable code, including unit, integration, and end-to-end testing, while actively considering operational concerns (observability, logging, alerting) throughout the development lifecycle. A sense of ownership—you don’t wait for problems to be assigned; you go find and fix them. Enthusiasm for using AI tooling to aid development Experience deploying, monitoring, and troubleshooting microservices in a production environment at scale. Designing quality APIs (like REST, gRPC, GraphQL etc.)&nbsp; A willingness to be adaptable and pick up new technologies and tools as necessary Bonus points for&nbsp; Experience with typescript Familiarity with frontend performance and test tools (e.g; Playwright, LambdaTest LightHouse) Experience with simulated load (JMeter/Gatling/wrk2 etc) and JVM profiling to identify and fix performance bottlenecks both in UI and Backend Familiarity with instrumentation and analysis of production metrics using tools like Prometheus, Grafana to ensure system health. If you're a passionate Full Stack Developer with 5 to 7 years of experience eager to build impactful, scalable solutions within a collaborative environment, we encourage you to apply!

Sr Software Engineer

Company Overview At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies, and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. The Team &amp; Role Zuora provides a platform for managing subscription-based businesses, handling billing, invoicing, and payments. In Zuora Payments it offers an end-to-end payment solution. It offers a simple way to turn invoices into cash with varied preferences for pre-built payment gateways. It can also manage automated payment processes and optimize recurring collections with automated dunning and machine learning.You can read more about it at https://knowledgecenter.zuora.com/Zuora_Payments This position expects you to work based out of the Bangalore Office.&nbsp; WHAT YOU’LL ACHIEVE As a Full Stack Developer, you will be comfortable around both front-end and back-end coding languages, development framework(s) and third-party libraries to produce scalable software solutions.&nbsp; You are a team player with a knack for effective UI and user experience designs.&nbsp; You will manage the full life cycle of custom development projects from conception to the final product, requiring good organizational skills and attention to detail.&nbsp; To be successful in this role, you will need strong knowledge of programming languages, software development life cycle, and Agile methodologies. Design and develop highly flexible common components and APIs that enable product customizability and extensibility. Collaborate with cross-functional teams like product management, user experience (UX), Implementation teams, and Product Marketing to solve roadblocks, conflicts, and ambiguity. Understand the needs of users and build products that are intuitive and easy to use. Write tests for your own code, develop and ship high-quality software WHAT YOU’LL NEED TO BE SUCCESSFUL BTech/BE/BS Computer Engineering discipline or relevant degree&nbsp;&nbsp; 4+ years of experience specializing in full-stack software development Experience in software design patterns (E.g: solid principles) Working knowledge of modern web technologies including cloud-based APIs and protocols (REST, JSON, Protobufs) Understanding of microservices frameworks (Spring Boot or Dropwizard) Experience developing apps on a PaaS with database and object modeling skills Passion for exploring and experimenting with the latest application development technologies&nbsp; Expert level experience with Java/Spring,&nbsp; data structures and algorithms, building large-scale performance services.&nbsp; Excellent Problem Solving and communication skills Passion for exploring and experimenting with the latest application development technologies Additional Key Skills: Proven experience in system design with a focus on scalable architecture Awareness of the trade-offs in design and technology decisions to deliver value without compromising on simplicity or performance.&nbsp; Experience in Accounts Receivable and Accounting would be a plus. #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.&nbsp; As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, variable bonus and performance reward opportunities, and retirement programs Medical&nbsp; insurance Generous, flexible time off&nbsp; Paid holidays, “wellness” days and company wide end of year break 6 months fully paid parental leave&nbsp; Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing&nbsp;&nbsp; Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. Location &amp; Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

Modern CPQ leaders are looking for new ways to strategically advise their business and ultimately scale revenue growth. As they adopt increasingly complex pricing models incorporating a mix of subscriptions, one-time, and usage-based offers, their quoting process has become more resource-intensive, prone to human error, and time-consuming. With Zuora CPQ, businesses can automate their quote-to-cash process, manage complex configurations, and ensure accurate pricing. This enables them to close deals faster and with greater efficiency. You can read more about the current capabilities at https://www.zuora.com/products/cpq/ Join us as we embark on a multi-year journey to rethink modernized CPQ from scratch. Zuora’s NextGen CPQ will be architected for futureproofness, incorporating an AI-compatible, microservices-based modular architecture covering significant application areas, providing extensibility, and implementing a robust multi-tenant architecture.&nbsp; This position expects you to work based out of the Bangalore office 3 days a week. Our Tech Stack: Java, Spring Boot, Microservices, Redis, Kafka, React, AWS, RDS What you will achieve Design and develop highly flexible services and APIs that enable product customizability and extensibility. Collaborate with cross-functional teams like product management, user experience, platform and partner teams to build features for next generation products. Understand the needs of users and build products that are intuitive and easy to use. Code, develop and ship high-quality software using best engineering practices.&nbsp; What you will need to be successful B.Tech / B.E. Computer Engineering discipline or relevant degree.&nbsp;&nbsp; 8+ years of experience specializing in full-stack software development. Proven experience in system design with a focus on scalable architecture. Experience working as a TL owning deliverables end to end, mentoring the team, enforcing best practices etc.&nbsp; Hands-on proficiency in any modern software development language, preferably Java.&nbsp; Working knowledge of cloud-based APIs, preferably AWS. Understanding of microservices frameworks like Spring Boot. Experience with object modeling and working with modern relational databases like Postgres or AWS RDS.&nbsp; Strong debugging skills.&nbsp; Excellent Problem Solving and communication skills. Experience working with AI tools (ChatGPT, Cursor, Loveable etc) for rapid development will be an advantage. Knowledge of the CPQ domain will be an advantage. &nbsp;

Company Overview At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies, and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. The Team &amp; Role Modern finance leaders are looking for new ways to strategically advise their business and ultimately scale revenue growth. But as they adopt increasingly complex pricing models incorporating a mix of subscriptions, one-time, and usage-based offers, their financial close process has become more resource-intensive, prone to human error, and can span weeks.&nbsp; With Zuora Revenue, businesses can not only automatically recognize, reconcile, and analyze revenue in real-time, but they can accurately close the books as early as Day 0, while easily forecasting their revenue targets. You read more about it at https://www.zuora.com/products/revenue/ This position expects you to work based out of the Chennai office for 3 days a week. Our Tech Stack: Java, Spring, Rest API, Microservices, Kafka, Spark, NodeJS, AWS, Kubernetes, Terraform, Angular&nbsp; WHAT YOU’LL ACHIEVE Design and develop highly flexible common components and APIs that enable product customizability and extensibility. Collaborate with cross-functional teams like product management, user experience (UX), Implementation teams, and Product Marketing to solve roadblocks, conflicts, and ambiguity. Understand the needs of users and build products that are intuitive and easy to use. Write tests for your own code, develop and ship high-quality software WHAT YOU’LL NEED TO BE SUCCESSFUL B.Tech/BE/BS Computer Engineering discipline or relevant degree&nbsp;&nbsp; 8+ years of experience specializing in full-stack software development Experience in software design patterns (E.g: solid principles) Hands-on proficiency in any modern software development stacks such as Node, Java, Go, Python etc., Working knowledge of modern web technologies including cloud-based APIs and protocols (REST, JSON) Understanding of microservices frameworks (Spring Boot or Dropwizard) Experience developing apps on a PaaS with database and object modeling skills Passion for exploring and experimenting with the latest application development technologies Knowledge of Oracle, and PL/SQL will be an advantage Excellent Problem Solving and communication skills Familiarity with cloud platforms (AWS, GCP, or Azure) and container technologies (Docker, Kubernetes). Passion for exploring and experimenting with the latest application development technologies Additional Key Skills: Proven experience in system design with a focus on scalable architecture Awareness of the trade-offs in design and technology decisions to deliver value without compromising on simplicity or performance Experience with LLMs (Large Language Models) and generative AI frameworks. &nbsp; #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.&nbsp; &nbsp; As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, corporate bonus program, performance rewards and retirement programs Medical insurance Generous, flexible time off&nbsp; Paid holidays, “wellness” days and company wide end of year break 6 months fully paid parental leave&nbsp; Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing&nbsp;&nbsp; Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. Location &amp; Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com. &nbsp;

OUR VISION: THE WORLD. SUBSCRIBED. Customers have changed. They're looking for new ways to engage with businesses. Consumers today have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence.&nbsp; In the old world (let's call it the Product Economy) it was all about things. Acquiring new customers, shipping commodities, billing for one-time transactions. But in today's new era, it's all about relationships. More and more customers are becoming subscribers because subscription experiences built around services meet consumers' needs better than the static offerings or a single product. Our vision is "The World Subscribed" where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo and author of the best selling book Subscribed). THE TEAM Technical Program Managers (TPMs) at Zuora play a critical role in driving execution across large-scale, cross-functional initiatives within the Product &amp; Technology organization. As a TPM, you will partner closely with product managers, engineering teams, and cross-functional stakeholders to plan and deliver high-impact programs. This is a mid-level role where you’ll focus on program execution, coordination, and delivery excellence. You’ll thrive if you’re detail-oriented, proactive, and able to navigate complexity in a fast-paced SaaS environment. What You’ll Do Partner with product managers and engineering teams to translate roadmaps into actionable program plans. Drive program execution, ensuring alignment on scope, timelines, dependencies, and success metrics. Facilitate cross-functional collaboration across Product, Engineering, Cloud Ops, Release Management, and Product Operations. Identify risks, manage dependencies, and implement mitigation strategies to ensure on-time delivery. Provide regular program visibility through status updates, dashboards, and stakeholder communications. Track progress against defined commitments and ensure accountability to delivery milestones. Support annual and quarterly planning processes by aligning team execution with roadmap priorities. Continuously improve delivery processes, tools, and practices to drive efficiency and predictability. Your Experience 5–8 years of relevant program or project management experience in SaaS, cloud platforms, or enterprise software. Proven success delivering complex, cross-functional technical programs. Working knowledge of system design concepts and modern software architectures.&nbsp; Strong expertise in Agile delivery (Scrum, Kanban, SAFe) and program tracking metrics. Excellent communication and stakeholder management skills — effective with both technical and non-technical teams. Anticipate risks and manage dependencies across teams, ensuring timely resolution and minimizing delivery impact Strong organizational, analytical, and problem-solving abilities. Hands-on experience with program management tools (JIRA, Confluence, dashboards). Bachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent experience). Nice to Have SaaS experience in billing, payments, commerce, or platform engineering. Experience with microservices, APIs, or public cloud platforms (AWS, Azure, GCP). Certifications such as CSM, PMP, or SAFe Agilist. Experience working with globally distributed teams. Prior technical background (e.g., developer, QA, or technical product manager). ABOUT ZUORA &amp; OUR "ZEO" CULTURE Zuora (NYSE: ZUO) Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-revenue process seamlessly across billing and revenue recognition. Zuora serves more than 1,000 companies around the world, including Box, Ford, Penske Media Corporation, Schneider Electric, Siemens, Xplornet, and Zoom. At Zuora, we have one CEO but every employee is empowered and supported to be the 'ZEO' of their own career experience. By embedding inclusion and belonging into our processes, policies and culture, we are building a workplace where our 1,200+ ZEOs across North America, Europe, and APAC can bring all the elements of who they are into their work. In addition to an industry-leading six-month, 100% paid parental leave for all our ZEOs, we also offer programs to support your mental health and give back to our communities along with "career cash" and plenty of learning and development opportunities. To learn more visit www.zuora.com Zuora is proud to be an Equal Employment Opportunity employer Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

Technical Program Manager

Company Overview At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. &nbsp; The Team &amp; Role Zuora is seeking a highly experienced and charismatic VP of Engineering to also serve as our Country Leader in India. This is a pivotal, dual-role position for a strong, people-focused leader who will be responsible for both driving the technical excellence of a portion of our Engineering organization and acting as the cross-functional country leader for all of Zuora in India. Based in our Bangalore office, this leader will be a key steward of our global culture, a local brand ambassador, and an essential partner in our mission to be the indispensable foundation for the future of business driven by AI. This leader will report to the SVP of Engineering, with a virtual reporting line to the Chief Product &amp; Technology Officer (CPTO). Key Responsibilities Country Leadership: Culture &amp; Community: Act as a strong, charismatic leader to build and maintain a cohesive and high-performing culture for our ~450 employees in India, ensuring it is aligned with Zuora’s global values and vision. Brand Ambassador: Serve as Zuora’s public face and brand ambassador in India, with the responsibility to build our brand, attract top talent, and enhance our presence within the local technology ecosystem. Cross-Functional Alignment: Provide cross-functional leadership and support to all teams in India, fostering collaboration and alignment across various departments beyond Product &amp; Technology. Strategic Voice: Represent the India organization to senior leadership globally, ensuring local perspectives and needs are understood and integrated into company-wide strategy. Engineering Leadership: Team Management: Directly lead and manage Data Platform Engineering team in India, with accountability for their execution, quality, and performance. Talent Strategy: Be responsible for attracting, hiring, and retaining a talented and experienced employee base. Build a strong, resilient organization that can scale efficiently. Technical Mentorship: Provide strong technical mentoring and virtual leadership for Engineering leaders, serving as a role model and executive resource to drive technical excellence and professional growth. Innovation &amp; Efficiency: Drive a culture of innovation and efficiency within the engineering teams, ensuring they are well-aligned with our next-gen strategy and capable of delivering with speed and quality. Skills &amp; Qualifications Technical Depth in Data Platform:&nbsp; Expertise in data warehouse strategy and architecture Ability to design and manage data ingestion and pipeline; Experience in managing data latency &amp; freshness, data consistency &amp; integrity Proven experience scaling and optimizing large data platforms for performance and cost efficiency Experience building data platforms that enable advanced analytics and AI/ML use cases. Executive Leadership: Proven experience as a senior technology leader for a multinational company (e.g., VP of Engineering, CTO, or similar role) with a strong track record of managing large, diverse engineering teams. Cultural Acumen: A charismatic leader who excels at building a strong, cohesive culture and inspiring teams in a fast-paced, global environment. Strategic Vision: Ability to translate a high-level company vision into actionable plans and drive execution in a complex organization. Communication: Exceptional communication and collaboration skills, with the ability to influence stakeholders at all levels, both internally and externally. Global Experience: Experience working with and leading distributed teams across multiple time zones, with a readiness for frequent travel to the Bay Area (1-2 times per quarter). India Market Expertise: Strong understanding of the technology landscape in India, with a network to support brand building and talent acquisition. &nbsp; Our Tech Stack: Java, Spring, Rest API, Microservices, Kafka, Spark, NodeJS, AWS, Kubernetes, Terraform, AngularJS&nbsp; #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.&nbsp; &nbsp; As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, variable bonus and performance reward opportunities, and retirement programs Medical, dental and vision insurance Generous, flexible time off&nbsp; Paid holidays, “wellness” days and company wide end of year break 6 months fully paid parental leave&nbsp; Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing&nbsp;&nbsp; &nbsp; Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. &nbsp; Location &amp; Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. &nbsp; Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. &nbsp; Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. &nbsp; We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

VP of Engineering and Country Manager - India

Company Overview At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. The Team &amp; Role Zuora’s Corporate Operations organization serves as the backbone of our internal technology ecosystem, building digital experiences that connect teams, align business priorities, and strengthen collaboration company-wide. Taking a cloud-first, AI-enabled approach, we empower our global ZEOs with modern tools and self-service solutions that drive productivity, scalability, and agility - all while upholding the highest standards of security and compliance. As an IT Systems Engineer, you will play a critical role in building and supporting the systems and identity platforms that power our global workforce.&nbsp; This is a high-impact opportunity to shape how Zuora manages identity, secures access, and operates a modern cloud-first environment. You’ll partner closely with Security, Engineering, and IT Ops teams to evolve our IAM strategy, mature our cloud infrastructure, and improve the end-user experience. You’ll help evolve Zuora’s identity and access ecosystem as we scale globally. You’ll work across best-in-class technologies like Okta, AWS, Atlassian Cloud, and modern automation frameworks. You’ll gain deep exposure to both SaaS administration and infrastructure engineering. Your work will directly contribute to operational excellence, employee productivity, and security posture. &nbsp; Our Tech Stack: Okta, MS Active Directory, AWS (EC2, S3, IAM, VPC, CloudWatch) • Windows &amp; Linux Systems, Atlassian Cloud (Jira/Confluence) • Proofpoint&nbsp; &nbsp; What you’ll do Drive the implementation, optimization, and day-to-day management of IAM solutions with Okta, ensuring secure and seamless authentication and authorization across the company. Maintain and enhance Active Directory, ensuring robust user, group, and policy management aligned with security and compliance standards. Design, deploy, and operate AWS cloud environments, focusing on performance, reliability, security, and cost efficiency. Develop automation and scripting solutions (e.g., Python, Bash) to streamline IT workflows, reduce manual toil, and enhance system reliability. Partner with cross-functional teams (Security, Engineering, IT Ops, HRIS) to translate business requirements into scalable and secure technical solutions. Administer and improve Zuora’s SaaS and Atlassian Cloud environments, including workflows, permissions, project configurations, and user management. Lead and document system upgrades, patches, configurations, and best-practice deployments to maintain stability and system hygiene. Provide Tier 2 support for escalated system issues, ensuring quick resolution and a high-quality internal customer experience. Create and maintain detailed documentation for systems, processes, and configurations to support operational excellence. Your experience Strong hands-on experience administering Okta, IAM platforms, and identity lifecycle processes. Experience managing Active Directory, including user provisioning, policies, and security configurations. Solid understanding of AWS services and cloud environment management. Working knowledge of Windows and Linux operating systems and core networking concepts. Strong analytical and troubleshooting skills with a proactive and solutions-oriented mindset. Experience partnering with cross-functional teams and communicating technical concepts to non-technical audiences. Nice to haves: Experience with Atlassian/Jira Cloud administration, including workflows, schemes, permissions, and automation. Familiarity with scripting languages such as Python or Bash for automation. Relevant certifications such as AWS Solutions Architect, Okta Certified Administrator, or Atlassian Certified Professional. #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.&nbsp; As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, variable bonus and performance reward opportunities, and retirement programs Medical, dental and vision insurance Generous, flexible time off&nbsp; Paid holidays, “wellness” days and company wide end of year break 6 months fully paid parental leave&nbsp; Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing &nbsp; Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. Location &amp; Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

IT System Engineer

Company Overview At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. &nbsp; The Team &amp; Role The Data Platform team at Zuora is driven by a mission to unlock the full potential of data assets. The team builds the foundational infrastructure and robust data pipelines that power everything from product insights to strategic business decisions. The work directly impacts the success of Zuora by providing accurate, timely, and accessible data to analytics, product, and business teams.&nbsp; &nbsp; This is a pivotal time to join as the company redefines its data architecture and embraces cutting-edge technologies. The Software Engineer will have the opportunity to make a significant impact by: &nbsp; Contributing to the design and implementation of next-generation data platforms and frameworks that will be the backbone of Zuora's data strategy. Solving complex data engineering challenges related to real-time streaming, large-scale data processing, and cloud infrastructure optimization. Directly influencing how the company leverages data to improve products, optimize operations, and achieve strategic objectives. Working with a team of experienced engineers and gaining exposure to a modern tech stack, including Java, Spring, Rest API, Microservices, Kafka, Debezium, Flink, Snowflake, AWS and Kubernetes.&nbsp; &nbsp; This is a location-specific position based in Redwood City, CA, that requires you to come into the office certain days of the week. &nbsp; Our Tech Stack: Java, Spring, Rest API, Microservices, Kafka, Debezium, Flink, Snowflake, AWS, Trino and Kubernetes. What you’ll do Enhance Data Pipeline Efficiency and Reliability: Designing and implementing robust data pipelines, reducing data processing latency and achieving a higher data quality. Drive Data Accessibility and Self-Service: Collaborating with teams to define and implement data models and schemas, enabling seamless data integration and self-service analytics. Optimize Cloud Data Infrastructure: Contributing to the design and implementation of scalable data storage solutions and improving data processing performance in the cloud environment. &nbsp; Your experience Designing, building, and maintaining production-grade data pipelines, including ETL/ELT processes and big data solutions. Utilizing modern data engineering technologies such as Kafka, Spark, Flink, Trino, and Debezium for change data capture. Working with cloud platforms (AWS, Azure, or GCP) and related services, including Kubernetes and Terraform. Strong proficiency in programming languages like Java and Python, and expert-level SQL skills. &nbsp; Nice to haves Experience with Data Lake/Lake House solutions like Apache Iceberg. Knowledge of modern data warehousing solutions such as Snowflake. Familiarity with data governance principles and tools, including data cataloging and lineage tracking. Experience with real-time analytics platforms or streaming architectures. Hands-on experience with AI-powered development tools such as Cursor, GitHub Copilot, or Gemini AI to improve productivity and streamline coding workflows. &nbsp; #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, variable bonus and performance reward opportunities, and retirement programs Medical, dental and vision insurance Generous, flexible time off Paid holidays, “wellness” days and company wide end of year break 6 months fully paid parental leave Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. Location &amp; Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com.The base pay details represent the annualized salary range for the posted position. While we share a comprehensive range, a candidate’s final base salary will fall within these guidelines and will be determined based on multiple factors including but not limited to: qualifications of the candidate, job related knowledge, prior related experience, specific and unique skills, the location of the role, internal equity and internal budget. Base pay is only one element of Zuora’s Total Rewards Package. Additional elements may also include bonus/variable compensation, equity and comprehensive benefits, more details found here.Base Pay Details$146,500&mdash;$201,450 USD

Software Engineer

Company Overview At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. The Team &amp; Role We are looking for a Technical Consultant to join our India team in either our Chennai or Bangalore hubs (with 3 days per week based in the office). The Technical Consultant will work with solution architects and customers to help them get the as per their designed requirement and turn the requirement into technical flows with an optimal solution. &nbsp;As a Technical Consultant (TC), you will draw on your technical, problem solving&nbsp; skills to help customers successfully manage and adopt Zuora products. Your technical experience, attitude and aptitude will play a critical part in your deliverables . As a TC, you will regularly engage with your solution architects , technical architects , including executives of large enterprises and a cross-functional and geographically dispersed team. A successful TC&nbsp; utilizes their technical skills,&nbsp; communication skills and ability to understand requirements to effectively convert business needs into best possible solutions.&nbsp; A Zuora TC works closely with our SA’s, TA’s, SDM’s, Customers&nbsp; and Product Engineers, responsible for delivering the solution agreed and defined by SA’s. &nbsp; For this role you'll be based in either Chennai or Bangalore with 3 days per week in the office.WHAT YOU’LL ACHIEVE Work directly with Zuora Product Engineers on customer use cases and feedback Understand Zuora product and subscriptions business Understand and Implement data/object models Understand process flows and architecture diagrams. Widen scope while talking to diversified teams across regions Develop and customize on top of OOTB available features and functionalities Provide your customers expertise on their business needs underlying Zuora product, Zuora APIs and integration best practices. Document technical Solutions, checklists&nbsp; and runbooks with the customer for sign-off. Provide guidance and Implement best practices to turn customers requirement into technical solutions Help customers with their UATs and production deployments. Handover the solution to support team to ensure customer gets the continued support after going live Get opportunity to work on workflows, HTML templates, Data Migration, Zuora CPQ, Zuora 360, Salesforce Supports the customer with regularly scheduled calls to answer functional and technical questions. Work with great consultants and gain from their experiences and knowledge&nbsp; WHAT YOU’LL NEED TO BE SUCCESSFUL At least 3-8 years of technical experience At least 3-5 years of experience in consulting roles within a professional services organization Bachelor’s of Science in Computer Science or in Business preferred. Code experience such as Java, Java script, Python, Salesforce APEX, SQL, PLSQL or another programming language Object oriented framework experience. Ability to review API documentation and use APIs to implement the solution and troubleshoot API integrations. Ability to understand the requirements clearly and implement them to have smooth customer experience . Understand the Zuora product. Must be a strong team player with excellent communication skills at the business and technical level, able to collaborate as part of a team to deliver exceptional customer results in a rapid paced implementation environment. Experience managing tasks on multiple projects simultaneously. #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.&nbsp; As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, variable bonus and performance reward opportunities, and retirement programs Medical insurance Generous, flexible time off&nbsp; Paid holidays, “wellness” days and company wide end of year break 6 months fully paid parental leave&nbsp; Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing&nbsp;&nbsp; Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. Location &amp; Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For this role you'll be based in either Chennai or Bangalore with 3 days per week in the office. Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

Technical Consultant

Company Overview At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. The Team &amp; Role Zuora’s leading, cloud-based software solution automates all order-to-revenue operations in&nbsp; real-time for any business. Companies in any industry can launch new businesses, shift products to&nbsp; subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into&nbsp; subscriber behavior, and disrupt market segments to gain competitive advantage.&nbsp; &nbsp; Our growth story is only just beginning​ and our Sales team is pivotal in sustaining our rapid growth across&nbsp; the globe. We are looking for a relationship focused, outcome-oriented Strategic Account Manager with an entrepreneurial spirit to help us take on this huge market opportunity.&nbsp; &nbsp;&nbsp; As a Strategic Account Executive (Expand), you’ll focus on&nbsp; targeted $100M - $1B+ accounts across the region helping to enable&nbsp; some of the most successful software, hardware, media, telecom and IoT companies sustain rapid growth and transform their entire business. You’ll work closely with our existing customers as a trusted advisor,&nbsp; further pioneering business transformation, expanding Zuora’s footprint and value. You will be the CEO aka&nbsp; “ZEO” of your franchise and career – owning, driving the strategy and leading the sales cycle with a cross-functional team including our award-winning customer service team. Be challenged and supported&nbsp; as a salesperson to grow as you’ll be surrounded by some of the brightest and most visionary people both&nbsp; in and outside of Zuora.&nbsp; &nbsp;&nbsp; What you’ll do Complete Zuora’s in depth onboarding and sales training to b​ecome an expert in Zuora’s&nbsp; messaging, products and services and unique sales approach&nbsp;&nbsp; Develop your own account, territory, and opportunity plans to manage ​the complete and complex&nbsp; sales cycles to drive maximum value and adoption of Zuora’s complete multi-product portfolio&nbsp; Cultivate and leverage partner &amp; alliance relationships to support customer &amp; territory expansion. Identify and secure expansion / cross-sell opportunities within your assigned book of business&nbsp; E​xceed your quarterly and annual sales quota; identify opportunities and proactive pipeline creation that will&nbsp; fuel the ongoing growth of your business&nbsp; Meet &amp; E​xceed Annual renewal targets Lead/leverage an account team of Solution Engineers, Business Development Representatives, Revenue Advisors, Marketing, Product, and Customer Success Architects to develop and manage sales pipeline and enhance customer relationships and value realized.&nbsp; Accurately forecast profitable and predictable territory performance through adherence of our&nbsp; sales process&nbsp; Advocate your customers’ implementations and maintain customer satisfaction by ensuring timely&nbsp; resolution any customer service related issues&nbsp;&nbsp;&nbsp;&nbsp; Ability to travel when required Your experience &nbsp;10+ years of solution sales experience managing complex SaaS sales-cycles with demonstrated ownership of territory and account management&nbsp; Track record of consistent over-achievement of quotas + revenue goals. Proven ability to effectively identify, sell to C-level executives, and leverage existing network&nbsp;&nbsp; Passion for building long lasting customer relationships and working cross-functionally within a&nbsp; diverse team to deliver outstanding results&nbsp; Ability to develop account plans to go wider and sell into additional LOBs / units within customer hierarchy Ability to align technology solutions to complex, multi-stakeholder business problems and utilize&nbsp; strategic thinking skills to solve customer problems&nbsp; Technologically adept and business acumen focused with outstanding communication both written&nbsp; and oral, negotiation and presentation skills&nbsp; Ability to work individually and on a collaborative team in a fast paced and continuously evolving&nbsp; environment&nbsp;&nbsp; Strong computer skills including the G-Suite, Microsoft Office (Word, PowerPoint, Excel) and&nbsp; Salesforce Bachelor's degree (sales training methodologies is a plus)&nbsp; #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.&nbsp; As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, corporate bonus program and performance rewards, and retirement programs Medical, dental and vision insurance Generous, flexible unlmited time off&nbsp; Paid holidays, “wellness” days and company wide end of year holiday break 6 months fully paid parental leave&nbsp; 401K match Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing&nbsp;&nbsp; Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. Location &amp; Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.The pay range details represent the annualized salary range for the posted position and a variable component. While we share a comprehensive range, a candidate’s final base salary will fall within these guidelines and will be determined based on multiple factors including but not limited to: qualifications of the candidate, job related knowledge, prior related experience, specific and unique skills, the location of the role, internal equity and internal budget. Base pay is only one element of Zuora’s Total Rewards Package. Additional elements may also include bonus/variable compensation, equity and comprehensive benefits, more details found here.Total Compensation (OTE)$175,000&mdash;$350,000 USD

Strategic Account Executive, Expand

&nbsp; Enterprise Account Executive – Northern Europe Join the Subscription Economy Pioneer At Zuora, we don’t just power subscription businesses—we power Modern Business. Our mission is to help organizations shift from one-time product sales to recurring relationships that drive sustainable growth for people, companies, and the planet. Through our expertise and multi-product suite, we partner with the world’s most innovative companies to monetize new business models, nurture long-term subscriber relationships, and optimize digital experiences. &nbsp; Now, we’re looking for ambitious and inclusive Enterprise Account Executive to help us write the next chapter. &nbsp; &nbsp; The Role As an Enterprise Account Executive, you will be at the center of helping $100M–$1B+ organizations transform how they operate in the Subscription Economy. This role offers the unique balance of deepening relationships with existing customers (70%) while also opening new doors and driving new business (30%). &nbsp; You’ll have the full backing of our EMEA Sales Development team, but you’ll also roll up your sleeves and lead some of your own prospecting to expand into new areas of opportunity. If you love building trusted partnerships while hunting for the next big win, this role gives you the best of both worlds. &nbsp; You’ll act as the CEO (“ZEO”) of your territory—owning strategy, leading the sales cycle, and collaborating across a high-performing, diverse team that includes marketing, product, services, and our award-winning customer success organization. &nbsp; What You’ll Do &nbsp; Become an expert in Zuora’s solutions, market position, and value-driven sales methodology through our world-class onboarding. Own your book of business by developing territory plans, account strategies, and opportunity pipelines that balance expansion and new logo acquisition. Drive customer growth by identifying and closing cross-sell and upsell opportunities while ensuring renewals are seamless. Win new business by leveraging SDR partnerships, your own network, our ICP and targeted outbound activity. Inspire confidence with C-level stakeholders by aligning Zuora’s technology to complex, multi-stakeholder business challenges. Collaborate across functions to deliver outcomes that delight our customers and fuel long-term partnerships. Exceed quotas for both renewals and new business, with accurate and predictable forecasting. Get to P-Club!!&nbsp; &nbsp; &nbsp; &nbsp; What You’ll Bring &nbsp; &nbsp; 7+ years of enterprise SaaS solution selling with a proven record of exceeding quotas, experience in selling to the Office of the CFO is preferred not compulsory.&nbsp; Experience managing complex, multi-stakeholder sales cycles at the $100M+ account level. Confidence selling at the C-suite level, with the ability to navigate both strategic and technical conversations. A growth mindset—you thrive in fast-paced environments, adapt quickly, and embrace learning Strong communication and negotiation skills, with the ability to build trust and influence across diverse teams. Experience using Salesforce and modern sales tools (Google Suite, Office, etc.). A genuine passion for customer success, teamwork, and making an impact. &nbsp; &nbsp; &nbsp; &nbsp; Why You’ll Love Being a ZEO &nbsp; A mission that matters: Join a company defining the future of business through enterprise grade subscriptions platforms&nbsp; A culture of inclusion and belonging: Different perspectives fuel our success, and your voice will always matter here. A career accelerator: The opportunity to work with some of the most innovative brands and expand your own professional growth. Comprehensive benefits including competitive compensation, sales incentive programs, generous time off, parental leave, learning stipends, and wellbeing support. &nbsp; At Zuora, you’ll never just do a job—you’ll grow, thrive, and make, The World. Subscribed.&nbsp;

Enterprise Account Executive

Company Overview At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. The Team &amp; Role We are seeking a Technical Architect to join our Global Delivery Centre in India, based in either Chennai or Bangalore (with a hybrid setup of 3 days per week in the office). As a Technical Architect (TA), you will play a pivotal role in bridging complex business needs with world-class technical solutions. Working closely with solution architects and enterprise customers, you will be responsible for transforming requirements into scalable, optimal designs and technical flows. This role demands more than just coding skills—it requires the ability to strategize, problem-solve, and architect solutions that ensure successful adoption of Zuora’s industry-leading products. Your deep technical expertise, structured thinking, and ability to collaborate across diverse teams will directly influence enterprise success. You will engage regularly with solution architects, senior executives from global enterprises, product engineers, and cross-functional teams across geographies. A successful TA not only leverages strong technical knowledge but also demonstrates exceptional communication and leadership skills, enabling business-critical solutions to be delivered with precision and impact. WHAT YOU’LL ACHIEVE &nbsp; Build deep expertise in Zuora’s subscription business model and product suite, becoming a trusted advisor to customers. &nbsp; Translate business needs into robust data/object models, process flows, and architecture diagrams that drive scalability. &nbsp; Develop and customize beyond out-of-the-box features, creating tailored solutions that deliver measurable customer impact. &nbsp; Collaborate with cross-regional teams to broaden your scope and influence across diverse industries and geographies. &nbsp; Provide customers with expert guidance on Zuora products, APIs, integration strategies, and industry best practices. &nbsp; Author high-quality technical documentation, checklists, and runbooks, ensuring clarity, consistency, and customer sign-off. &nbsp; Implement architectural best practices, ensuring customer requirements are translated into efficient and future-ready solutions. &nbsp; Lead customers through UATs, production deployments, and post-go-live transitions to ensure smooth adoption and business continuity. &nbsp; Work across a broad technical spectrum including workflows, data migration, Zuora CPQ, Zuora 360, and Salesforce. &nbsp; Support customers with ongoing functional and technical queries through scheduled touchpoints. &nbsp; Partner directly with Zuora Product Engineers to deliver real-world customer solutions and provide feedback that shapes product evolution. &nbsp; Learn, collaborate, and grow alongside some of the most experienced consultants and architects. WHAT YOU’LL NEED TO BE SUCCESSFUL &nbsp; Experience: 10+ years of technical experience, including at least 3–5 years in consulting or professional services roles. &nbsp; Education: Bachelor’s degree in Computer Science, Engineering &nbsp; Technical: Proficiency in one or more programming languages -&nbsp; Java, JavaScript, Python, Salesforce APEX, SQL, PL/SQL, with strong grounding in object-oriented frameworks. &nbsp; API Expertise: Ability to review, design, and implement API-based integrations, including troubleshooting and optimization. &nbsp; Architectural Thinking: Strong ability to analyze requirements and implement solutions that deliver seamless, customer-centric experiences. &nbsp; Product Knowledge: Understanding of Zuora’s product suite and subscription management ecosystem (preferred but not mandatory). &nbsp; Soft Skills: Excellent communication skills, with the ability to translate complex technical concepts for both business and technical stakeholders. &nbsp; Collaboration: A strong team player with a proactive, solution-oriented mindset, thriving in fast-paced, multi-project environments. &nbsp; Delivery Excellence: Demonstrated ability to manage multiple priorities while consistently driving customer success. &nbsp; #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.&nbsp; As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, variable bonus and performance reward opportunities, and retirement programs Medical insurance Generous, flexible time off&nbsp; Paid holidays, “wellness” days and company wide end of year break 6 months fully paid parental leave&nbsp; Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing&nbsp;&nbsp; Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. Location &amp; Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For this role you'll be based in either Chennai or Bangalore with 3 days per week in the office. Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

Technical Architect

Over the past 15 years, we have seen a shift in the focus of business models across every industry – from selling physical products via one-time transactions to monetizing services via ongoing customer (aka subscriber) relationships. This is the “Subscription Economy” a phrase coined by our CEO, Tien Tzuo, he even wrote the book on it: Subscribed. &nbsp; Companies have realized that the path to growth going forward is to establish direct, digital relationships with their customers, and monetize these relationships through an ever growing set of digital services.&nbsp; &nbsp; Our vision is simple: we call it “The World Subscribed.” It’s the idea that one day every company will join the Subscription Economy -- a $1.5 Trillion opportunity by 2025 according to UBS. &nbsp; Our mission: to power the world’s best companies to win in the Subscription Economy. &nbsp; Technical Consultant (TC) The Team Zuora Global Services is the premier Professional Services team for customers transforming their business into the Subscription Economy. We work with our Customers, Global Systems Integrations, and PS Delivery Partners to ensure that our customers and partners benefit from Zuora Global Services thought leadership to have a positive experience and achieve their business goals using the Zuora platform.&nbsp;&nbsp; Our Mission Global Services Delivers Zuora’s Customers and Partners an Experience that Inspires them to Push for Excellence, Delivers Unparalleled Thought Leadership, and Propels their Business in the Subscription Economy.&nbsp; We do this with a relentless focus on Time to Value and Adoption. The Role The Technical Consultant has a high proficiency in translating business problems into solutions leveraging the out of the box configuration capabilities of Zuora as well as technical solutions based on Zuora APIs, data exports and loads and advanced configuration. Should always ensure that the solution provided is delivering business value. The Technical Consultant manages multiple complex tasks and priorities while maintaining the ability to engage with team members and clients in a professional and timely manner. You will maintain control during challenging project situations and exude confidence to other team members and clients.&nbsp; Communicates professionally and in the correct business form with team members and clients.&nbsp; Will serve as the primary/sole technical consultant for small projects and less complex mid-size projects. As experience increases, you will assume responsibility for being the sole consultant on more complex projects or for large deliverables on complex Enterprise and Mid-Market projects.&nbsp; Through individual actions and on a day to day basis, the&nbsp; Technical Consultant will demonstrate a clear understanding of Customer Success. This means developing technical solutions to solve business problems and not simply code. You will develop a proficiency in identifying when a technical solution may not solve a business problem and therefore puts business value at risk.&nbsp; Key Responsibilities Run Technical training or lead technical deep dives with the Client. Configure Zuora to fulfil use cases Identify areas of complexity and propose technical solutions Collaborate on several, concurrent projects, which could include coding and design, coordinating new releases or documenting projects Provide the client with the expertise on the Zuora API, integration technical best practices, data export and load, including guidance and support for data migration activities Develop and test programs that are easily maintainable. Will review the work done by the Client or by an implementing Partner in order to provide guidance, feedback and anticipate issues Work with your Solution Architect and other team members to ensure proper application of all phases of the systems development life cycle (SDLC), and that completion dates are met Qualifications Previous consulting experience implementing software solutions. Good&nbsp; communication skills (verbal and written) Willingness to learn and work on multiple projects in a dynamic environment. Ability to work well with a team of highly talented software professionals in a rapid development environment Ability to work effectively within cross-functional teams. Ability to accurately scope, plan and estimate the level of effort for tasks Demonstrated strength with complex problem decomposition Experience in an Agile development environment preferred Working knowledge of system development life cycle methodologies Have a good understanding of software development concepts and experience with Web technologies like REST&nbsp; APIs, HTML, HTTP cookies, Javascript, MySQL, Cloud platforms&nbsp; (e.g. AWS, Cloudfront) Salesforce and APEX development experience is a plus Experience with ERP solutions or integrating with ERP systems such as NetSuite/Oracle or SAP is a plus. &nbsp; About Zuora&nbsp; As the Subscription Economy leader, Zuora empowers today’s innovative companies to nurture and monetize direct, digital relationships. Our award-winning multi-product portfolio now includes Zuora Revenue, Zuora Collect and Zuora Central Platform. More recently, we’ve added subscription experience platform Zephr to our family, further expanding our capabilities to serve as an intelligent hub that monetizes the complete quote to cash and revenue recognition process at scale. &nbsp; Through our combination of technology and expertise, Zuora (NYSE: ZUO) helps more than 1,000 companies around the world, including BMC Software, Box, Caterpillar, General Motors, Penske Media Corporation, Schneider Electric, Siemens and Zoom nurture and monetize direct, digital customer relationships. Headquartered in Silicon Valley, Zuora operates offices around the world in the U.S., EMEA, APAC and LATAM. &nbsp; “ZEO” Culture At Zuora, we’re building an inclusive, high-performance culture that every ZEO wants to subscribe to. We want ZEOs at every level to feel valued, included, and inspired to innovate, connect and collaborate authentically as we pioneer the Subscription Economy. You’ll be empowered to think like an owner, take initiative and together, with the support of your team you’ll push each other to the next level and help transform business models everywhere. &nbsp; To learn more visit www.zuora.com &nbsp; Zuora is proud to be an Equal Employment Opportunity Employer. Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. &nbsp; Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. &nbsp; We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

Company Overview At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. The Team &amp; Role As an Engineer for E-invoicing &amp; Tax at Zuora, you will be at the forefront of global regulatory compliance transformation, building critical infrastructure that enables enterprise customers to navigate the complex landscape of international tax and e-invoicing requirements. This role requires you to work closely with your team to design and deliver scalable solutions that support compliance across 55+ countries with varying regulatory frameworks. You'll help build and run our E-invoicing &amp; Tax ecosystem, working with leading tax content providers, e-invoicing integrations, and complex multi-jurisdictional compliance requirements. The position offers the opportunity to work on products that directly impact millions of transactions and billions in revenue for enterprise customers, while establishing Zuora as the leading platform for global commerce compliance. This is a location specific position that requires you to come into the office regularly to be most effective.&nbsp; Our Tech Stack: Java, Spring, Rest API, Microservices, NodeJS, AWS, Kubernetes What you’ll do Independently responsible for the entire lifecycle of projects or features including engineering design, development, and deployment. Improve code structure and architecture in service of testability and maintainability. Write, co-write, and review technical design documentation. Participate in cross-team design reviews and provide technical oversight to improve execution and system robustness. Your experience 2+ years of experience in software engineering Working knowledge of modern web technologies including cloud-based APIs and protocols (REST, JSON) Understanding of microservices frameworks (Spring Boot or Dropwizard) Experience developing SaaS/enterprise solutions with database and object modeling skills Passion for exploring and experimenting with the latest application development technologies&nbsp; Expert level experience with Java/Spring,&nbsp; data structures and algorithms, building large-scale performance services.&nbsp; Excellent Problem Solving and communication skills Passion for exploring and experimenting with the latest application development technologies Nice to haves: Prior experience on AWS and its services like EKS, S3, EC2 etc Prior experience working on integrating with Tax and E-invoicing vendors Familiarity with AI-assisted development environments and tools #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.&nbsp; As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, variable bonus and performance reward opportunities, and retirement programs Medical, dental and vision insurance Generous, flexible time off&nbsp; Paid holidays, “wellness” days and company wide end of year break 6 months fully paid parental leave&nbsp; Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing&nbsp;&nbsp; Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. Location &amp; Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

The Team &amp; Role Modern CPQ leaders are looking for new ways to strategically advise their business and ultimately scale revenue growth. As they adopt increasingly complex pricing models incorporating a mix of subscriptions, one-time, and usage-based offers, their quoting process has become more resource-intensive, prone to human error, and time-consuming. With Zuora CPQ, businesses can automate their quote-to-cash process, manage complex configurations, and ensure accurate pricing. This enables them to close deals faster and with greater efficiency. You can read more about the current capabilities at https://www.zuora.com/products/cpq/ Join us as we embark on a multi-year journey to rethink modernized CPQ from scratch. Zuora’s NextGen CPQ will be architectured to be futureproof, incorporating an AI-compatible, microservices-based modular architecture covering significant core functional areas, providing extensibility, and implementing a robust multi-tenant architecture.&nbsp; This position expects you to work based out of the Bangalore office 3 days a week. Our Tech Stack: Java, Spring Boot, Microservices, Redis, Kafka, React, AWS, RDS What you will achieve Design and develop highly flexible services and APIs that enable product customizability and extensibility. Collaborate with cross-functional teams like product management, user experience, platform and partner teams to build features for next generation products. Understand the needs of users and build products that are intuitive and easy to use. Code, develop and ship high-quality software using best engineering practices.&nbsp; What you will need to be successful B.Tech / B.E. Computer Engineering discipline or relevant degree.&nbsp;&nbsp; 2-4 years of experience specializing in full-stack software development. Hands-on proficiency in any modern software development language, preferably Java.&nbsp; Experience working with microservices frameworks like Spring Boot. Knowledge of relational databases like Postgres or SQL, preferably AWS RDS. Strong debugging skills.&nbsp; Excellent communication skills. Experience working with AI tools (ChatGPT, Cursor, Loveable etc) for rapid development will be an advantage Knowledge of the CPQ domain will be an advantage. &nbsp;

Company Overview At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. The Team &amp; Role We are looking for a Technical Account Manager to join our team! The Technical Account Manager (TAM) is both a hands-on technical advisor and a trusted strategic partner for our customers. You’ll dive deep into the Zuora platform — designing workflows, analyzing data models, writing SQL queries, and advising on API integrations — while also guiding customers on how to best architect and scale their subscription business. You’ll balance technical problem-solving with strategic advisory, collaborating with cross-functional teams to ensure solutions are both technically sound and aligned with business goals. Your background in SaaS applications, enterprise integrations, and financial or revenue systems will be critical as you advise customers on best practices, troubleshoot complex challenges, and shape solutions that drive measurable success. As a TAM, you’ll partner closely with executives and technical teams alike, leveraging your technical depth, communication skills, and business acumen to build long-term relationships and establish yourself as a trusted advisor. If you’re passionate about solving complex SaaS challenges and excited to help customers succeed in the Subscription Economy®, we’d love to have you on the team. This is a location-specific position that requires you to come into the office regularly to be most effective.&nbsp; Zuora Costa Rica office (Heredia): Multiple office days with some remote flexibility. What you’ll do &nbsp; Act as a hands-on technical advisor for your customers, helping them design Zuora solutions through configurations, workflows, API integrations, and your expertise of data models. Use SQL and data analysis to problem solve customer questions, validate data structures, and support reporting needs. Guide customers in designing robust, scalable solutions for subscription management, billing, and revenue recognition. Partner with Product and Engineering teams, bringing forward technical use cases and product feedback that influence Zuora’s roadmap to align with Customer’s needs. Establish and maintain system architecture diagrams, runbooks, and configuration documentation to ensure long-term technical health. Educate customers on best practices through custom solution-specific training and ongoing technical advisory sessions. Serve as a bridge between business goals and technical execution, ensuring solutions meet requirements and drive measurable outcomes. &nbsp; Your experience &nbsp; Preferred 3–5 years of hands-on SaaS/enterprise application experience, ideally with ERP, CRM, Billing, or Revenue platforms (e.g., Salesforce, NetSuite, Workday). Strong proficiency with SQL (joins, data validation, troubleshooting) and experience with APIs (REST/SOAP) — able to design, test, and debug integrations. Experience working directly with technical stakeholders to design data models, process flows, and system integrations. Background in computer engineering, software engineering, solution architecture, or technical consulting with a strong desire to stay close to the technology. Familiarity with object-oriented programming languages or scripting languages (e.g., Java, Python, JavaScript, or JSONata) and web technologies (e.g., HTML) is a strong plus. Excellent communication and relationship skills — able to work comfortably with both executives and technical teams. Ability to manage multiple projects and customers in a fast-paced environment while maintaining a focus on technical excellence and customer outcomes. Demonstrated leadership abilities to lead business discussions with customers and architect the value of our solution and the best practices to implement it. &nbsp; #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.&nbsp; &nbsp; As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, variable bonus and performance reward opportunities, and retirement programs Medical, dental and vision insurance Generous, flexible time off&nbsp; Paid holidays, “wellness” days and company wide end of year break 6 months fully paid parental leave&nbsp; Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing&nbsp;&nbsp; &nbsp; Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. &nbsp; Location &amp; Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. &nbsp; Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. &nbsp; Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. &nbsp; We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

Technical Account Manager

Company Overview At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. &nbsp; The Team &amp; Role The Revenue Intelligence Sales Development Manager is a pivotal, marketing-savvy role responsible for operationalizing and scaling the organization’s AI-enabled go-to-market engine. This role manages the Business Development Analyst (BDA) team, ensuring that research, insights, and AI-driven outbound activities are effectively orchestrated into integrated campaigns that fuel pipeline creation. Reporting directly to the Head of Revenue Intelligence Marketing, this manager is both a strategic operator and a people leader responsible for enabling the BDA team, driving adoption of AI workflows, and ensuring alignment between marketing campaigns, outbound plays, and sales activation. &nbsp; Key Responsibilities Team Leadership &amp; Enablement Manage, coach, and develop a team of Business Development Analysts, instilling a culture of research excellence, AI fluency, and revenue impact. Build training programs that elevate BDAs from traditional SDR-style prospecting to intelligence-led engagement and AI-enabled workflows. Operational Orchestration Translate the Head of Revenue Intelligence Marketing’s vision into executable playbooks for the BDA team. Ensure outbound efforts are synchronized with marketing campaigns, account-based programs, and sales initiatives. Establish repeatable frameworks for account research, signal detection, and AI deployment across BDAs. Define requirements for demand-aligned orchestration to deliver optimized sequences for the team. AI &amp; Workflow Optimization Champion adoption of AI agents and automation tools, ensuring consistent usage and high-quality outputs. Continuously evaluate and refine AI-driven outbound processes, testing new tools, tactics, and workflows to drive productivity. Pipeline Acceleration Ensure BDAs surface prioritized accounts and contacts enriched by signals, intent data, and predictive scoring. Partner closely with sales leadership to ensure outbound insights convert into pipeline opportunities. Monitor campaign alignment to guarantee messaging and activation are consistent across touchpoints. Performance Management &amp; Metrics Define, track, and report on BDA performance metrics, including AI productivity, engagement quality, outbound ROI, and pipeline impact. Drive continuous improvement by analyzing performance data and iterating on workflows, campaigns, and outbound plays. What Success Looks Like The BDA team is recognized as a force multiplier — leveraging AI and research to amplify pipeline generation. Outbound workflows are efficient, intelligent, and scalable, delivering better-targeted accounts and higher conversion rates. Marketing campaigns, outbound activities, and sales plays are orchestrated seamlessly under a unified strategy. The organization sees measurable improvements in pipeline velocity, outbound ROI, and conversion efficiency. Qualifications 4–7 years of experience in sales development, marketing, or revenue operations, with at least 2+ years in a leadership/managerial role. Proven track record of building and managing high-performing prospecting or research teams. Experience implementing and scaling outbound strategies that leverage AI, automation, or advanced sales intelligence. Strong project management skills with the ability to operationalize strategy into structured playbooks. Analytical mindset with fluency in reporting on pipeline metrics, engagement data, and campaign performance. Strong collaboration skills, able to partner with Marketing, Sales, and Revenue Ops stakeholders. Passion for emerging technologies, especially AI, and their application to modern go-to-market workflows. #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.&nbsp; &nbsp; As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, variable bonus and performance reward opportunities, and retirement programs Medical, dental and vision insurance Generous, flexible time off&nbsp; Paid holidays, “wellness” days and company wide end of year break 6 months fully paid parental leave&nbsp; Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing&nbsp;&nbsp; &nbsp; Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. &nbsp; Location &amp; Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. &nbsp; Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. &nbsp; Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. &nbsp; We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.The base pay details represent the annualized salary range for the posted position. While we share a comprehensive range, a candidate’s final base salary will fall within these guidelines and will be determined based on multiple factors including but not limited to: qualifications of the candidate, job related knowledge, prior related experience, specific and unique skills, the location of the role, internal equity and internal budget. Base pay is only one element of Zuora’s Total Rewards Package. Additional elements may also include bonus/variable compensation, equity and comprehensive benefits, more details found here.Base Pay Details$186,000&mdash;$186,000 USD

Manager, Revenue Intelligence & Sales Development

Company Overview At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. &nbsp; The Team &amp; RoleYour Mission: We are seeking a Global Services professional to build, lead and scale a best-in-class Customer Delivery function to support Zuora’s growth ambitions: to be the company to whom the world’s best companies turn to for driving the technology andbusiness transformations necessary to win in the Subscription Economy. You will build lasting relationships with our most important clients from successful launches to identification of new use cases, and ongoing strategic support that increases satisfaction,maximizes the Zuora experience and ultimately drives revenue retention and growth. We win when our customers win. As our Global Services Manager you will manage day-to-day project implementations and long term strategic business expansion of Zuora products. A Global Services Manager will also play a critical role in managing customer escalations and proactively communicating upcoming product changes and enhancements. Cultivating key customers as Zuora advocates in the Zuora community and subscription economy is a requirement for this role. The role will have excellent working relationships with other representatives of Zuora who will be active within their account(s). Specifically, a strong collaborative partnership with the Sales, Support, Services and Product teams will be key to this role. &nbsp; What you’ll do Lead, mentor, and develop a team of consultants, fostering a collaborative and high-performance culture. Support customers in Zuora implementation and assist with accelerating time to revenue for the customer and Zuora. Define operational metrics, objectives and key results for the Customer implementations and communication of these to peers and leadership.Serve as a key “Voice of the Customer” internally at Zuora, as well as serve as a partner with Product and Engineering for strategic customers.Occasionally Conduct workshops to document business processes, identify opportunities for improvements and gaps in best practices, and create and present recommendations to customers who have deployed Zuora Billing and Revenue.Anticipate customer’s future needs and requirements by serving as the customer’s voice to the entire Zuora organization, including product, marketing, professional services and salesOccasionally identify where and how Zuora capabilities can deliver incremental business valueRecommend solutions to changing client requirements and emergent problems by carefully identifying and assessing all risks and benefits of possible approachesDrives adoption through innovation, product demonstration and customer alignmentWorks closely with the Implementation Team and is responsible for managing the end-to-end solution design.Occasionally conduct requirements gathering and analysis sessions with clients.Manage FIT/GAP analysis on Business requirementsOversee Design of functional and technical solutions, including process flows,technical customizations and integrations, based on customer requirements.Occasionally configure and test Zuora products to meet the approved designs.Support the customer with regular calls to answer functional and technical questions. Your experience 5+ Years in a Customer-facing or Consultant role within an enterprise software or software-as-a-service organisation with at least 2+ in a leadership role. A bachelor’s degree in Computer Science, Engineering, Business, or a related field is required. A master’s degree is preferred. Strong domain knowledge in Quote-to-Cash and Finance Hands-on experience with implementation and support of Financial, ERP, CRM or other large scale business systems Strong operational discipline with an analytical, process-oriented mindset and a data-based approach to decision making and assessment A passion for Customer Engagement and service mentality Proven record of creating and maintaining business partnerships and relationships “do-er” mentality with a hands-on, passionate, curious, persistent approach and the grit to get things done Strong ability to align technical concepts &amp;amp; features to business needs Resourceful and creative problem solving skills in order to provide optimal business or technical solutions.&nbsp; Excellent oral and written communication skills along with an ability to work cross-functionally with a broad range of internal and external clients Demonstrated effectiveness at facilitating workshops as well as excellent communication and presentation skills, both verbal and written Outstanding presentation development and delivery skills, with the ability to speak to end users and C-level Executives Excel in a collaborative, team environment while able to work independently with minimal supervision Outstanding organizational skills and the ability to manage multiple tasks and requests Proven ability to present technical concepts effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business topics Experience working with a cross-functional and geographically dispersed team and customer base. &nbsp; #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.&nbsp; &nbsp; As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, variable bonus and performance reward opportunities, and retirement programs Medical, dental and vision insurance Generous, flexible time off&nbsp; Paid holidays, “wellness” days and company wide end of year break 6 months fully paid parental leave&nbsp; Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing&nbsp;&nbsp; &nbsp; Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. &nbsp; Location &amp; Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. &nbsp; Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. &nbsp; Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. &nbsp; We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

COE Manager

Company Overview At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. &nbsp; The Team &amp; Role As an Implementation Consultant - Enterprise SaaS Software,&nbsp;you will play a key role in implementing Zuora Billing and CPQ solutions for enterprise customers. Collaborating closely with Solution Architects, Technical Consultants, customers, and cross-functional teams, you will contribute to solution design, configuration, testing, and deployment, optimizing subscription management and recurring revenue operations. Your responsibilities will cover the entire implementation lifecycle, including gathering requirements, creating technical documentation, configuring systems, conducting testing, and guiding customers on Zuora best practices to ensure seamless deployments and release cycles. This role is ideal for candidates with experience consulting on SaaS enterprise software, strong customer-facing analytical and problem-solving skills, and a passion for developing expertise in Zuora’s platform. This is a location-specific position that requires you to come into the office regularly to be most effective. &nbsp; Zuora Costa Rica office (Heredia): Multiple office days with some remote flexibility.&nbsp; 25% travel required for customer on-site engagements in North America and Canada. What you’ll do Solution Design &amp; Implementation Support Assist the Solution Architect in designing and delivering Zuora Billing and CPQ implementations. Configure solutions, ensuring alignment with business processes and best practices. Support technical integrations with CRM (Salesforce, Microsoft Dynamics) and ERP (NetSuite, SAP, Workday) systems. Requirements Gathering &amp; Documentation Collaborate with customers, business stakeholders, and technical teams to gather, analyze, and document requirements. Develop and maintain functional and technical documentation, including API integrations, workflows, and solution designs. Testing, Troubleshooting &amp; Support Support system testing, user acceptance testing (UAT), and issue resolution before deployment. Work with Product, Support, and Engineering teams to identify, troubleshoot, and resolve implementation issues. Assist in customer training and knowledge transfer to ensure successful adoption of Zuora solutions. Your experience 3 to 5+ years of experience in consulting for Enterprise Software implementations. Experience working in all stages of the implementation lifecycle. Strong analytical skills and a customer-centric mindset. Experience gathering requirements from customers, business stakeholders, and technical teams to provide fit/gap analysis and document requirements. Experience working with enterprise-level customers in complex project implementations. Familiarity with coding or scripting languages such as Java, JavaScript, Python, or SQL. Nice to haves: Experience in Quote-to-Cash, Order-to-Revenue, Billing, CPQ, finance, or subscription management implementations. Experience with CRM (Salesforce, Microsoft Dynamics) and ERP (NetSuite, SAP, Workday) integrations. Experience working with APIs (REST, SOAP) for system integrations. Experience with data migration and system integration strategies. #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.&nbsp; As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, variable bonus and performance reward opportunities, and retirement programs Medical, dental and vision insurance Generous, flexible time off&nbsp; Paid holidays, “wellness” days and company wide end of year break 6 months fully paid parental leave&nbsp; Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing&nbsp;&nbsp; &nbsp; Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. &nbsp; Location &amp; Work Arrangements &nbsp; This is a location-specific position that requires you to come into the office regularly to be most effective.&nbsp; Zuora Costa Rica office (Heredia): Multiple office days with some remote flexibility. &nbsp; Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. &nbsp; Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. &nbsp; We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

Implementation Consultant

Company Overview At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. The Team &amp; Role Zuora’s Application Security &amp; Security Engineering team partners closely with engineering to embed security into the software development lifecycle through scalable tools, processes, and culture. As an Application Security Engineer, you’ll work hands-on with developers and architects to drive secure design, build security automation, and support critical projects across our cloud-native platform. This role is part of our growing presence in Sydney and offers the opportunity to shape and scale security practices globally. This is a hybrid position, so you'll work both remotely and in the office. Our Tech Stack: Java, Spring, Rest API, Microservices, Kafka, Spark, NodeJS, AWS, Kubernetes, Terraform, AngularJS&nbsp; What you’ll do Collaborate with teams across a global organization to support the adoption and implementation of secure software development practices and tooling. Contribute hands-on to critical engineering and tooling projects, working closely with technical leads and product owners to ensure security is a key part of successful project outcomes. Mentor engineers and influence architectural decisions to ensure security is embedded by design. Design and develop reusable, flexible security components and APIs to support scalable, secure application development across the company. Define and promote best practices to ensure software security without compromising functionality, usability, reliability, or availability. Participate in design and code reviews, providing actionable security recommendations as needed. Collaborate with project teams to design and prototype secure solutions, validating key assumptions and security objectives. Evaluate, implement, and support a range of security tools to improve visibility and reduce risk. Build strong relationships and communicate effectively with stakeholders throughout the SDLC, including Product, Engineering, and Operations teams. Your experience 5+ years of experience in application security, software development, or a related engineering role. Strong understanding of secure software development practices, including experience working with developers to embed security into the SDLC. Hands-on experience conducting security design reviews, threat modeling, and code reviews for web and cloud-based applications. Familiarity with common application vulnerabilities (e.g., OWASP Top 10) and experience in identifying and remediating them. Experience working with security tools such as SAST, DAST, SCA, and container security scanners. Ability to communicate security concepts effectively to both technical and non-technical stakeholders. Nice to haves: Experience with AWS security best practices and securing cloud-native architectures. Background in DevSecOps or building security automation into CI/CD pipelines. Familiarity with Bug Bounty triage or managing responsible disclosure programs. Experience with regulatory frameworks (e.g., ISO 27001, SOC 2, or GDPR) as they relate to product security. Programming or scripting skills (e.g., Python, JavaScript, or Go) to build internal tools or automation. #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.&nbsp; As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, variable bonus and performance reward opportunities, and retirement programs Medical, dental and vision insurance Generous, flexible time off&nbsp; Paid holidays, “wellness” days and company wide end of year break 6 months fully paid parental leave&nbsp; Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing&nbsp;&nbsp; Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. Location &amp; Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

Security Engineer

Technical Implementation Consultant

Company Overview At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. &nbsp; The Team &amp; Role The Solution Architect will work at the enterprise level to deliver multiple moderate to complex software solutions and drive the engagement team towards an optimal solution. S/he will leverage strong communication and relationship building skills to identify requirements, craft solutions, and secure client approval. The Solution Architect works closely with Solution Delivery Managers and Technical Consultants and is responsible for managing the end-to-end solution design. More specifically, the Solution Architect will be responsible for the following job duties: Conduct requirements gathering and analysis sessions with clients. Perform FIT/GAP analysis on Business requirements Document gathered software requirements/user stories and review the list of requirements/user stories with customer for sign-off. Design and document sound functional and technical solutions, including process flows, technical customizations and integrations, based on customer requirements. Work with the customer to get sign-off. Perform customer demos throughout project lifecycle. Configure and test Zuora Billing, Revenue and Add-On products to meet the approved designs. Perform testing of end-to-end solutions in conjunction with development team and customer. Create and develop training materials and conduct/deliver end-user training to customer.&nbsp; Support the customer with regular calls to answer functional and technical questions. This is a hybrid position to be based in the Bay Area or Atlanta, Georgia. So you’ll be working two days per week from either our Redwood City HQ or Atlanta office.Your experience 5 years Order to Cash experience, within a professional services or SaaS organization, with, ideally, at least 3 years delivering billing solutions.&nbsp; Experience in at least one of the billing and/or CPQ products; Zuora, SAP, Salesforce, Oracle, Amdocs. 5 years of customer-facing solution delivery and/or business consulting experience. Bachelors in Computer Science is preferred. Demonstrated leadership abilities to lead business discussions with customers and architect the value of our solution and the best practices to implement it. Experience in requirements gathering, use cases documentation, business analysis, systems design and integration, user interface design and implementation. Experience with solution implementation in the areas of billing and/or order-to-cash. Experience in delivering end to end solutions through the entire SDLC – right from running the client facing workshops, design, build, test, deployment, UAT and handover. Must be a strong team player with excellent communication skills at the business and technical level, able to collaborate as part of a team to deliver exceptional customer results in a rapid paced implementation environment. Experience managing tasks on multiple projects simultaneously. &nbsp; #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.&nbsp; As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, corporate bonus program and performance rewards, and retirement programs Medical, dental and vision insurance Generous, flexible time off&nbsp; Paid holidays, “wellness” days and company wide end of year break 6 months fully paid parental leave&nbsp; Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing&nbsp;&nbsp; Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. Location &amp; Work ArrangementsOrganizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. This is a hybrid position to be based in the Bay Area or Atlanta, Georgia. So you’ll be working two days per week from either our Redwood City HQ or Atlanta office. Also, you'll be working with external customers so please expect 25-30% travel. &nbsp; Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.The base pay details represent the annualized salary range for the posted position. While we share a comprehensive range, a candidate’s final base salary will fall within these guidelines and will be determined based on multiple factors including but not limited to: qualifications of the candidate, job related knowledge, prior related experience, specific and unique skills, the location of the role, internal equity and internal budget. Base pay is only one element of Zuora’s Total Rewards Package. Additional elements may also include bonus/variable compensation, equity and comprehensive benefits, more details found here.Base Pay Details$120,400&mdash;$180,600 USD

People Operations Partner — London Location: London, UK (hybrid)Contract Type: 13.5 -month fixed term (maternity cover) Company Overview At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. About the Role We’re looking for a proactive and collaborative People Operations Partner to join our London team on a 13-month maternity cover. You’ll play a key role in delivering a best-in-class employee experience across the EMEA region. In this role, you’ll own the day-to-day execution of People Operations, drive process improvements, and ensure compliance with country-specific requirements. Acting as the first point of contact for employees, you’ll provide guidance on policies and processes, while maintaining compliance with UK and EMEA employment law. What You’ll Do Employee Experience &amp; Support Act as a trusted partner to employees and managers, providing day-to-day HR guidance. Oversee onboarding, mobility, promotions, and offboarding to ensure a smooth employee journey. Respond to employee queries via our ESM (Zoe) tickets and support project syncs to enhance access to information. Partner with Recruiting to issue offers and contracts of employment for the EMEA region.&nbsp; Provide reference responses for leavers in a timely manner. Core People Operations &amp; HRIS (Workday) Manage daily Workday updates (hires, job changes, terminations, leave approvals). Run reports, audit time-off balances, and maintain accurate employee data. Support audits, data integrity checks, and documentation control. Hiring, Onboarding &amp; Compliance (EMEA) Draft contracts and offer letters across EMEA, ensuring compliance with local regulations. Manage background checks Onboard contractors, issue contractor agreements (if necessary). Support local compliance needs, e.g., registre du personnel in France, medical scheduling in Italy and Bulgaria. Onboard and manage employees via the G-P platform (including terminations). Payroll &amp; Benefits Collate payroll changes for EMEA and communicate changes to payroll in a timely manner. Share new hire and termination updates with brokers in Bulgaria and the UK. Partner with Benefits on Leave of Absence &amp; Time Off policy updates and adhoc projects. Lifecycle Administration &amp; Document Control Maintain accurate documentation in Box folders (offers, joiners, leavers). Manage resignations and settlements, ensuring smooth termination processes. Oversee the probation process (liaising with managers, ensuring Workday is up to date and issuing letters) Health &amp; Safety / Medical (Country-Specific) France, Italy &amp; Bulgaria: Coordinate required medical visits scheduling and benefits offboarding. Annual &amp; Cyclical Processes Partner with the Rewards team and local Zeo Success Partners to support the yearly merit process, issuing contract amendment letters in countries that require signatures. Run year-end PTO carry-forward reviews. Projects &amp; Continuous Improvement Document and optimize employee lifecycle processes. Partner with Legal to update the UK employee handbook. Support our ESM rollout, training, and continuous process improvement initiatives. What You’ll Bring Experience in People Operations/HR partnering within international, fast-paced environments. Strong knowledge of UK employment law, with exposure to broader EMEA regulations (France, Italy, Bulgaria, Germany a plus). Hands-on Workday expertise (hires, job changes, terminations, reporting). Familiarity with G-P platform, Box, and HR compliance requirements. Excellent attention to detail, documentation, and data integrity. Strong communication and stakeholder management skills across regions and time zones. High integrity and discretion in handling sensitive data. Bonus: Additional European languages; experience with health &amp; safety in France/Italy. Working Style Operates with limited supervision, exercising sound judgment and balancing speed with compliance. Adaptable to shifting priorities across multiple countries. Process-minded, proactive, and committed to continuous improvement. &nbsp;

People Operations Partner (London)

Company Overview At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. The Team &amp; Role We are looking for a highly skilled and experienced Solution Engineer to secure and manage collaboration tools such as Google Workspace, Slack, Zoom, and other SaaS platforms. This role is crucial for maintaining secure, compliant, and efficient collaboration environments. The ideal candidate will have extensive experience in system hardening, proactive threat detection, and implementing advanced data protection protocols across Google, Slack, Zoom, and other SaaS solutions. Experience needed: Administration &amp; Configuration: Lead the administration and configuration of Google Workspace, Slack, and Zoom. Manage related services and third-party integrations. Manage additional enterprise collaboration tools like Box and Dropbox, ensuring seamless integration and data sharing. Security &amp; Compliance: Implement security best practices, including access control, data loss prevention (DLP), and encryption policies across all collaboration platforms. Ensure compliance with organizational policies, legal requirements, and data protection regulations. Monitoring &amp; Troubleshooting: Proactively monitor system health, performance, and capacity. Lead troubleshooting for complex technical issues across Google Workspace, Slack, Zoom, and other SaaS applications. User Support &amp; Training: Collaborate with internal teams and vendors to ensure timely resolution of requests. Provide training and guidance to end-users and IT staff on effective use of Google Workspace and other collaboration tools. Migration &amp; Integration: Lead data migration projects between collaboration platforms (e.g., from Box to Google Drive). Integrate Google Workspace with other enterprise systems and tools for seamless workflows. Optimization &amp; Reporting: Continuously optimize Google Workspace usage to improve productivity and collaboration. Develop and maintain detailed reports on collaboration tool usage, system performance, and license management. Advanced Integration &amp; Automation: Leverage Google Apps Script and other automation tools to enforce security policies, automate administrative tasks, and optimize secure workflows. Lead integrations with other enterprise systems using Google Workspace APIs to streamline secure data flows while adhering to cybersecurity standards. Create Slack Apps and Zoom Apps and integrate them with internal/external apps using Client ID, Client Secret, Scopes, etc. Our Tech Stack: Expert in Google Workspace, Zoom and Slack. What you’ll do Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience). 5-9 years of experience managing and administering collaboration platforms in an enterprise environment. Experience in supporting organization-to-organization Merger &amp; Acquisition activities. Expertise in Google Workspace (formerly G Suite), including administration, security, and third-party integrations. Strong knowledge of configuration, data management, and enterprise security practices. Experience with identity and access management (IAM), Single Sign-On (SSO), and multi-factor authentication (MFA) integrations. Demonstrated experience in data migration projects between collaboration platforms. Deep understanding of enterprise IT policies, cybersecurity, and compliance frameworks. Excellent troubleshooting skills and the ability to manage complex technical issues in a large-scale environment. Strong communication skills, with the ability to effectively train and support end-users and technical teams. Nice to haves: Expertise in Google Vault,&nbsp; Managing Google Workspace environment with GAM Tool Basic understanding of Google Workspace APIs, Slack APIs, and Zoom API. Added advantage in this position if you know how to leverage these APIs.&nbsp; Experience with Google DLP Rules. Experience with any automation using programming languages or low-code/no-code platforms is highly preferred.&nbsp; #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.&nbsp; As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, variable bonus and performance reward opportunities, and retirement programs Medical, dental and vision insurance Generous, flexible time off&nbsp; Paid holidays, “wellness” days and company wide end of year break 6 months fully paid parental leave&nbsp; Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing&nbsp;&nbsp; Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. Location &amp; Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

Solutions Engineer

Company Overview At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. &nbsp; The Team &amp; Role A critical component of Zuora’s business strategy is growth through our Alliance Partners.&nbsp; Workday is Zuora’s fastest-growing ISV Alliance Partner, with a focus on pairing Workday’s Financials solution with Zuora Billing and Revenue to deliver the best Quote-to-Financials solution in the market.&nbsp; Zuora is in Workday’s top partnership team, with C-level sponsorship in both companies, and an active footprint globally. &nbsp; We're looking for a Global Alliance Manager to lead and grow our strategic sales partnership with Workday. This role is crucial for driving co-sell revenue, expanding market reach, and ensuring the success of our mutual customers. You'll be Zuora’s executive-level leader for this partnership, leading the Zuora’s Workday partner team to maximize joint opportunities and exceed our shared growth goals. &nbsp; This is a role that is based out of the San Francisco Bay area, and requires working in the office 3-4 days / week.&nbsp; Primary work location Zuora’s Redwood Shores, CA headquarters; with secondary location at Workday’s Pleasanton, CA headquarters. &nbsp; This role requires ability to travel as needed for partner meetings, events, and Zuora company functions. &nbsp; What you’ll do Partnership Business Management:&nbsp; This executive is accountable to ensure that Zuora and Workday achieve the goals defined in our Joint Business Plan.&nbsp; These include both co-sell and customer success goals.&nbsp; The manager is responsible for maintaining our comprehensive partnership strategy, outlining the goals of the collaboration, and creating the annual joint business plan that details go-to-market strategies, sales targets, and marketing activities. Go-to-Market (GTM) Strategy and Execution: This executive is the owner of&nbsp; joint go-to-market strategy. This involves collaborating with marketing teams from both companies to develop and execute integrated marketing campaigns, create joint messaging and value propositions, and participate in industry events and webinars. They ensure that the partnership is effectively communicated to both internal sales teams and the broader market. Revenue Generation and Pipeline Management: A primary measure of this ISV Alliance jointly booked business.&nbsp; This includes driving co-selling opportunities where both companies' sales teams work together to close deals, as well as generating leads and referrals. They are responsible for building and managing a robust sales pipeline of partner-sourced or influenced opportunities and are often tasked with specific ACV Bookings targets. Partnership&nbsp; Enablement: A crucial aspect of this responsibility is partner enablement – providing the global Workday and Zuora teams with&nbsp; the necessary training, resources, and support to effectively sell and market the joint solution. Partnership Performance Management: To ensure the partnership delivers its growth commitments, the Workday Alliance Manager is responsible for tracking and reporting on key performance indicators (KPIs) - and adjusting execution based on the KPIs. Alliance Agreement Development: The ability to develop and negotiate partnership agreements, including financial arrangements.. &nbsp; Your experience Experience: 10+ years of experience in alliance management, partnership management, or a similar role, specifically within the B2B SaaS industry. ISV Partnership Knowledge: Proven track record of managing and growing relationships with large, global ISVs, preferably within a co-sell framework. Sales Acumen: Strong understanding of enterprise sales cycles and a demonstrated ability to drive revenue through indirect channels. Domain Experience: &nbsp;Experience in the enterprise financial software domain is strongly desired.&nbsp; Direct working knowledge of the Workday Financials ecosystem is a strong plus.Drive Cross-Functional Collaboration: Facilitate effective communication and collaboration with Zuora’s Product &amp; Technology, Sales, Marketing, Services, and Finance teams Communication &amp; Interpersonal Skills: Exceptional communication, presentation, and negotiation skills. You must be comfortable engaging with a wide range of audiences, from technical teams to C-level executives. Strategic Thinking: The ability to think strategically about the partnership, identifying long-term growth opportunities while also executing on short-term sales goals. &nbsp; Location: A candidate in the San Francisco Bay Area is highly desirable, for ability to be at both Zuora and Workday headquarters locations regularly during the week. &nbsp; #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.&nbsp; &nbsp; As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, variable bonus and performance reward opportunities, and retirement programs Medical, dental and vision insurance Generous, flexible time off&nbsp; Paid holidays, “wellness” days and company wide end of year break 6 months fully paid parental leave&nbsp; Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing&nbsp;&nbsp; &nbsp; Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. &nbsp; Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. &nbsp; Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. &nbsp; We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.The base pay details represent the annualized salary range for the posted position. While we share a comprehensive range, a candidate’s final base salary will fall within these guidelines and will be determined based on multiple factors including but not limited to: qualifications of the candidate, job related knowledge, prior related experience, specific and unique skills, the location of the role, internal equity and internal budget. Base pay is only one element of Zuora’s Total Rewards Package. Additional elements may also include bonus/variable compensation, equity and comprehensive benefits, more details found here.Base Pay Details$197,200&mdash;$295,800 USD

Sr Director, Global Alliances

Costa Rica Company Overview At Zuora, we power the world’s shift to Modern Business. We’re helping people and companies subscribe to a better way of doing business—one that’s built on recurring relationships instead of one-time transactions, creating more value for customers, companies, and the planet. As pioneers of the Subscription Economy, our platform and expertise help the world’s most innovative organizations—from disruptive startups to global enterprises—monetize new business models, nurture long-term subscriber relationships, and optimize their digital experiences. Join us as we transform industries and shape the future of how businesses grow. Our Tech Stack: Linux Administration, Python, Docker, Kubernetes, MySQL, Kafka, ActiveMQ, Tomcat App &amp; Web, Oracle, Load Balancers, REDIS Cache, Debezium, AWS, WAF, LBs, Jenkins, GitOps, Terraform, Ansible, Puppet, Prometheus, Grafana, Open Telemetry &nbsp; The Team &amp; Role Join Zuora’s high-impact Operations team and help power the backbone of our industry-leading SaaS platform. In this role, you’ll be at the center of maintaining and enhancing the reliability, scalability, and performance of Zuora’s core systems — ensuring our customers around the world enjoy a seamless experience every time. We’re looking for an engineer who thrives on solving complex operational challenges, loves building automation-first solutions, and is passionate about driving innovation through AI and modern infrastructure practices. Make a measurable impact: Your work directly affects system uptime, performance, and customer satisfaction across Zuora’s global platform. Build the future of operations: Shape how we leverage AI/ML for predictive monitoring, self-healing systems, and intelligent automation. Collaborate across disciplines: Partner with Product Engineering, Customer Support, Deal Desk, Global Services, and Sales to deliver a world-class, customer-centric operational model. Work with cutting-edge tech: From Kubernetes to Kafka, Terraform to OpenTelemetry — you’ll use (and improve) the tools that define modern cloud infrastructure. &nbsp; This is a hybrid position, so you'll work both remotely and in the office. Our Tech Stack: Linux Administration, Python, Docker, Kubernetes, MySQL, Kafka, ActiveMQ, Tomcat App &amp; Web, Oracle, Load Balancers, REDIS Cache, Debezium, AWS, WAF, LBs, Jenkins, GitOps, Terraform, Ansible, Puppet, Prometheus, Grafana, Open Telemetry &nbsp; What you’ll do Design and implement intelligent automation for infrastructure lifecycle management — including self-healing, anomaly detection, and automated remediation using IaC and AI-driven tooling. Apply AI/ML techniques for predictive monitoring and proactive performance optimization to prevent outages before they happen. Lead complex incident response and root cause analysis (RCA) efforts, embedding automation and learning into postmortems. Identify and remove reliability bottlenecks using dynamic scaling, telemetry instrumentation, and automated tuning. Continuously enhance runbooks and playbooks by integrating machine learning insights and automating manual tasks. Stay on the cutting edge of AIOps, distributed systems, and cloud-native reliability practices — and bring those learnings to influence strategic engineering decisions. Your experience Strong hands-on experience in Linux Administration and Python Development. Experience working with Agentic AI or multi-agent frameworks to amplify operational capabilities. Deep expertise with Docker and Kubernetes, managing scalable, high-availability environments. Familiarity with Kafka, ActiveMQ, MySQL, Oracle, Redis, and modern caching/messaging systems. Understanding of AI/ML-based anomaly detection and predictive operations. Proven ability in incident management, RCA, and building systems that prevent recurrence. Experience designing and maintaining CI/CD pipelines, with strong observability and reliability focus. Proficiency with Prometheus, Grafana, and OpenTelemetry for real-time monitoring and anomaly detection. A continuous learning mindset and a passion for automation, innovation, and operational excellence. 1+ years of experience in a SaaS or cloud-native environment. &nbsp; Nice to have Certifications: Red Hat Certified System Administrator (RHCSA) AWS / Azure / GCP Certifications Python Institute PCAP (Certified Associate in Python Programming) Docker Certified Associate (DCA) or Certified Kubernetes Administrator (CKA) SRE or advanced operations certifications Experience with Jenkins, Terraform, and advanced infrastructure-as-code practices. #ZEOLife at Zuora At Zuora, we’re constantly learning, innovating, and growing. Our people—known as ZEOs—are empowered to take ownership, challenge the status quo, and make a lasting impact. We collaborate deeply, think boldly, and support one another to make what’s next possible—for our customers, our communities, and each other. We offer: Competitive compensation, bonus opportunities, and retirement programs Comprehensive medical, dental, and vision coverage Generous, flexible time off Paid holidays, wellness days, and a company-wide year-end break 6 months of fully paid parental leave Learning &amp; development stipend Opportunities to give back, including volunteer time and donation matching Mental wellbeing resources and support (Benefits may vary by location; details will be shared during the interview process.) Location &amp; Work Arrangements Zuora teams are empowered to design flexible, intentional ways of working. Whether remote, hybrid, or in-office, we balance flexibility with accountability—to each other, our customers, and our mission. For most roles, you’ll have the freedom to work where you’re most productive while staying connected to your team and the broader ZEO community. Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com

Site Reliability Engineer

Company Overview At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. The Team &amp; Role The Solution Architect will work at the enterprise level to deliver multiple moderate to complex software solutions and drive the engagement team towards an optimal solution. S/he will leverage strong communication and relationship building skills to identify requirements, craft solutions, and secure client approval.This role is a hybrid position to be based in either Dallas, Atlanta or Bay Area. So you’ll be working two days per week from either our Frisco, Atlanta offices or Redwood City HQ. What you’ll do The Solution Architect works closely with Solution Delivery Manager and Technical Consultants and is responsible for managing the end-to-end solution design. More specifically, Solution Architect will be responsible for the following job duties: Conduct requirements gathering and analysis sessions with clients. Perform FIT/GAP analysis on Business requirements Document gathered software requirements/user stories and reviewed the list of requirements/user stories with customers for sign-off. Design and document sound functional and technical solutions, including process flows, technical customizations and integrations, based on customer requirements. Work with the customer to get sign-off. Perform customer demos throughout the project lifecycle. Configure and test Zuora Billing, Revenue and Add-On products to meet the approved designs. Perform testing of end-to-end solutions in conjunction with the development team and customer. Create and develop training materials and conduct/deliver end-user training to customers.&nbsp; Support the customer with regular calls to answer functional and technical questions. &nbsp; Your experience 5 years Order to Cash experience, within a professional services organization, with, ideally, at least 3 years delivering revenue solutions.&nbsp; Experience in at least one of the revenue recognition products; Zuora Revenue, Oracle Revenue Management, SAP RAR, NetSuite ARM, Workday Revenue Recognition. 5 years of customer-facing solution delivery and/or business consulting experience. Bachelors in Finance, Accounting, Business or Computer Science is preferred. Demonstrated abilities to lead business discussions with customers and architect the value of a solution and the best practices to implement it. Experience in requirements gathering, use cases documentation, business analysis, systems design and integration, user interface design and implementation is an advantage. Experience with solution implementation in the revenue function is required. Experience in data analysis, conversion and migration, interfaces and reports. Must be a strong team player with excellent communication skills at the business and technical level, able to collaborate as part of a team to deliver exceptional customer results in a rapid paced implementation environment. Experience managing tasks on multiple projects simultaneously. &nbsp; #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.&nbsp; As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, variable bonus and performance reward opportunities, and retirement programs Medical, dental and vision insurance Generous, flexible time off&nbsp; Paid holidays, “wellness” days and company wide end of year break 6 months fully paid parental leave&nbsp; Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing&nbsp;&nbsp; &nbsp; Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. Location &amp; Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. This role is a hybrid position to be based in London. So you’ll be working two days per week from our London office. Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

Sr Solution Architect

Company Overview At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. &nbsp; The Team &amp; Role At Zuora Japan, our Sales team partners with leading enterprises to drive digital transformation through subscription-based business models. We work closely with customers to help them modernize their monetization strategies and optimize revenue through Zuora’s industry-leading subscription management platform. This is an exciting time to join Zuora Japan. The subscription economy is accelerating rapidly, and Japanese enterprises are seeking flexible, customer-centric revenue models. As an Account Executive, you will play a critical role in expanding Zuora’s footprint in Japan by engaging with key enterprise customers, building trusted executive relationships, and driving complex sales cycles that lead to business transformation. &nbsp; Why Join Now Zuora is recognized globally as a pioneer in the subscription economy, and Japan is entering a key growth phase. You will work directly with executive teams from some of Japan’s most influential companies to shape their monetization strategies. You’ll have access to cutting-edge tools such as Salesforce, Clari, and Zuora’s own advanced analytics to drive performance and insight. What You’ll Learn &amp; Growth Opportunities: Deep expertise in subscription business models and SaaS transformation. Strategic selling at the C-level across multiple industries. Career growth into leadership roles within a fast-growing global organization. Work Arrangement This role is based in Tokyo, Japan. We support a hybrid work environment, with flexibility for in-office collaboration and remote work depending on business needs. &nbsp; What You’ll Do Drive new revenue growth by expanding Zuora’s presence within enterprise accounts through strategic engagement and value-based selling. Build strong, trust-based relationships with key customer executives to support their subscription business transformation. Collaborate cross-functionally with Solution Engineering, Customer Success, and Marketing teams to deliver tailored business outcomes for customers. Achieve quarterly and annual targets by managing complex sales cycles and maintaining accurate forecasting in Salesforce and Clari. Represent Zuora as a trusted advisor in the subscription economy, identifying opportunities for innovation and long-term partnership. Why Join Example of Milestones (3, 6, 12 months) 3 months: Understand key customers and target accounts, and identify opportunities for engagement.6 months: Deepen relationships with existing customers and generate at least one new opportunity.12 months: Achieve annual targets and establish long-term strategic partnerships with major accounts. &nbsp; Your Experience&nbsp; Proven experience in enterprise software or SaaS sales, with a track record of consistently meeting or exceeding revenue targets. Strong ability to manage complex sales cycles, build trust with C-level executives, and deliver strategic value-based solutions. Deep understanding of subscription-based business models and digital transformation initiatives across industries. Excellent communication and presentation skills in both Japanese and English. Experience using Salesforce, Clari, or similar CRM and forecasting tools. &nbsp; Nice to Haves Experience working in a global or matrixed organization, collaborating across multiple regions and functions. Familiarity with Zuora’s product suite or related areas such as billing, ERP, or revenue management. A consultative mindset with the ability to translate business challenges into actionable technology solutions. Experience selling to industries undergoing digital transformation (e.g., manufacturing, media, or telecommunications). #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.&nbsp; &nbsp; As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, variable bonus and performance reward opportunities, and retirement programs Medical, dental and vision insurance Generous, flexible time off&nbsp; Paid holidays, “wellness” days and company wide end of year break 6 months fully paid parental leave&nbsp; Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing&nbsp;&nbsp; &nbsp; Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. &nbsp; Location &amp; Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. &nbsp; Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. &nbsp; Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. &nbsp; We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

Account Executive IV

Company Overview At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies, and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. The Team &amp; Role Modern finance leaders are looking for new ways to strategically advise their business and ultimately scale revenue growth. But as they adopt increasingly complex pricing models incorporating a mix of subscriptions, one-time, and usage-based offers, their financial close process has become more resource-intensive, prone to human error, and can span weeks.&nbsp; With Zuora Revenue, businesses can not only automatically recognize, reconcile, and analyze revenue in real-time, but they can accurately close the books as early as Day 0, while easily forecasting their revenue targets. You read more about it at https://www.zuora.com/products/revenue/ This position expects you to work based out of the Chennai office for 3 days a week. Our Tech Stack: Java, Spring, Rest API, Microservices, Kafka, Spark, NodeJS, AWS, Kubernetes, Terraform, Angular&nbsp; WHAT YOU’LL ACHIEVE Design and develop highly flexible common components and APIs that enable product customizability and extensibility. Collaborate with cross-functional teams like product management, user experience (UX), Implementation teams, and Product Marketing to solve roadblocks, conflicts, and ambiguity. Understand the needs of users and build products that are intuitive and easy to use. Write tests for your own code, develop and ship high-quality software WHAT YOU’LL NEED TO BE SUCCESSFUL B.Tech/BE/BS Computer Engineering discipline or relevant degree&nbsp;&nbsp; 8+ years of experience specializing in full-stack software development Experience in software design patterns (E.g: solid principles) Hands-on proficiency in any modern software development stacks such as Node, Java, Go, Python etc., Working knowledge of modern web technologies including cloud-based APIs and protocols (REST, JSON) Understanding of microservices frameworks (Spring Boot or Dropwizard) Experience developing apps on a PaaS with database and object modeling skills Passion for exploring and experimenting with the latest application development technologies Knowledge of Oracle, and PL/SQL will be an advantage Excellent Problem Solving and communication skills Familiarity with cloud platforms (AWS, GCP, or Azure) and container technologies (Docker, Kubernetes). Passion for exploring and experimenting with the latest application development technologies Additional Key Skills: Proven experience in system design with a focus on scalable architecture Awareness of the trade-offs in design and technology decisions to deliver value without compromising on simplicity or performance Experience with LLMs (Large Language Models) and generative AI frameworks. #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.&nbsp; As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs Medical&nbsp; insurance Generous, flexible time off&nbsp; Paid holidays, “wellness” days and company wide end of year break 6 months fully paid parental leave&nbsp; Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing&nbsp;&nbsp; Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. Location &amp; Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

Senior Software Engineer

Company Overview At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. &nbsp; The Team &amp; Role Zuora’s Payments team is at the center of our strategy to enable customers to maximize revenue and minimize risk in the Subscription Economy. Payments are no longer just a back-office function but a strategic lever for growth, customer experience, and operational efficiency. As Director of Payments Product Management, you will lead a team driving Zuora’s payments roadmap; everything related to payments gateway and payment method coverage, orchestration, merchant experiences, operations, and optimization. You will set product vision, align closely with engineering, Go-To-Market, and strategic partners to ensure that Zuora continues to evolve as an AI-forward, performance-driven payments platform. &nbsp; This is a high-visibility role with direct impact on company growth and customer outcomes. You will partner with executive leadership to establish strategic direction, ensure operational effectiveness, and cascade goals across your team of PMs. You will reconcile multiple stakeholder views to drive business results and balance customer needs, business priorities, and technical feasibility. &nbsp; This is a location specific position that requires you to come into the office regularly to be most effective.&nbsp; What you’ll do Establish and drive the Payments product strategy, aligning with company objectives and market opportunities. Lead and grow a high-performing team of product managers, setting clear outcomes and ensuring accountability. Partner with enterprise merchants, sales, and account teams to gather use cases and translate them into impactful product features. Build and execute on the product roadmap for payment processing, enabling merchant success and reducing friction. Partner with engineering, business analytics, finance, program management, legal, and external banking/network partners to deliver features collaboratively and inclusively. Ensure payment products meet global compliance and regulatory requirements (PCI-DSS, PSD2, etc.) while supporting innovation. Drive prioritization decisions through clearly defined goals, metrics, and KPIs. Own Zuora’s payment APIs and approval rate analytics, improving transaction performance and routing strategies. Deliver new capabilities for merchant onboarding, integration, checkout flows, tokenization, fraud controls, and card network interactions. Expand Zuora’s reach by launching payment products in multiple geographies and supporting adoption across our customer base. &nbsp; Your experience 10+ years in product management, with at least 5 years leading payments-related products (orchestration, gateways, fraud, processing, collections, AR automation). Prior experience with card processing, 3DS, CIT/MIT frameworks, tokenization, and payment networks. Proven experience in transaction cost analysis and initiatives to reduce processing expense. Skilled in customer-centric product development, translating enterprise merchant needs into scalable solutions. Strong ownership and execution track record, including launching products with external network and banking partners. Hands-on experience improving checkout flows, managing SDKs, and merchant-facing payment solutions. Familiarity with PCI-DSS, digital wallets, and no-code platforms. Deep knowledge of approval rate optimization, routing, and payments analytics. Technical fluency with REST APIs, microservices, and client-server models. &nbsp; Nice to haves: Experience in SaaS, B2B, or subscription-focused companies. Exposure to AI-driven optimization, fraud prevention, or fintech innovation. Experience scaling partner ecosystems and revenue-sharing models. Knowledge of post-processing workflows including disputes, settlement, and reporting. &nbsp; #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, variable bonus and performance reward opportunities, and retirement programs Medical, dental and vision insurance Generous, flexible time off Paid holidays, “wellness” days and company wide end of year break 6 months fully paid parental leave Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. Location &amp; Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com.The base pay details represent the annualized salary range for the posted position. While we share a comprehensive range, a candidate’s final base salary will fall within these guidelines and will be determined based on multiple factors including but not limited to: qualifications of the candidate, job related knowledge, prior related experience, specific and unique skills, the location of the role, internal equity and internal budget. Base pay is only one element of Zuora’s Total Rewards Package. Additional elements may also include bonus/variable compensation, equity and comprehensive benefits, more details found here.Base Pay Details$234,700&mdash;$352,000 USD

Director, Product Management

Company Overview &nbsp; At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. The Team &amp; Role &nbsp; Zuora’s leading, cloud-based software solution automates all subscription order-to-revenue operations in&nbsp; real-time for any business. Companies in any industry can launch new businesses, shift products to&nbsp; subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into&nbsp; subscriber behavior, and disrupt market segments to gain competitive advantage.&nbsp;&nbsp;&nbsp; &nbsp; Our growth story is only just beginning​ and our Sales team is pivotal in sustaining our rapid growth across&nbsp; the globe. We are looking for a relationship focused, outcome-oriented Enterprise Account&nbsp; Manager with an entrepreneurial spirit to help us take on this huge market opportunity.&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; As an Enterprise Account Executive (Expand), you’ll focus on&nbsp; targeted $100M - $1B+ accounts across the region helping to enable&nbsp; some of the most successful software, hardware, media, telecom and IoT companies sustain rapid growth and transform their entire business. You’ll work closely with our existing customers as a trusted advisor,&nbsp; further pioneering business transformation, expanding Zuora’s footprint and value. You will be the CEO aka&nbsp; “ZEO” of your franchise and career – owning, driving the strategy and leading the sales cycle with a cross-functional team including our award-winning customer service team. Be challenged and supported&nbsp; as a salesperson to grow as you’ll be surrounded by some of the brightest and most visionary people both&nbsp; in and outside of Zuora.&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; What you’ll do &nbsp; Complete Zuora’s in depth onboarding and sales training to b​ecome an expert in Zuora’s&nbsp; messaging, products and services and unique sales approach&nbsp;&nbsp; Develop your own account, territory, and opportunity plans to manage ​the complete and complex&nbsp; sales cycles to drive maximum value and adoption of Zuora’s complete multi-product portfolio&nbsp; Identify and secure expansion / cross-sell opportunities within your assigned book of business&nbsp; E​xceed your quarterly and annual sales quota; identify opportunities and create a pipeline that will&nbsp; fuel the ongoing growth of your business&nbsp; Meet &amp; E​xceed Annual renewal targets Work cross functionally with our marketing, product and customer service teams to deliver&nbsp; outstanding results&nbsp; Accurately forecast profitable and predictable territory performance through adherence of our&nbsp; sales process&nbsp; Advocate your customers’ implementations and maintain customer satisfaction by ensuring timely&nbsp; resolution any customer service related issues&nbsp; &nbsp; What you’ll need to be successful:&nbsp; 7+ years of solution sales experience managing complex SaaS sales-cycles with demonstrated&nbsp; ownership of territory and account management&nbsp; Proven track record of consistent over-achievement of quotas, revenue goals and the ability to effectively&nbsp; identify and sell to C-level executives&nbsp;&nbsp; Your experience &nbsp; Passion for building long lasting customer relationships and working cross-functionally within a&nbsp; diverse team to deliver outstanding results&nbsp; &nbsp;Ability to align technology solutions to complex, multi-stakeholder business problems and utilize&nbsp; strategic thinking skills to solve customer problems&nbsp; &nbsp;Technologically adept and business acumen focused with outstanding communication both written&nbsp; and oral, negotiation and presentation skills&nbsp; &nbsp;Ability to work individually and on a collaborative team in a fast paced and continuously evolving&nbsp; environment&nbsp;&nbsp; Strong computer skills including the G-Suite, Microsoft Office (Word, PowerPoint, Excel) and&nbsp; Salesforce is a plus&nbsp;&nbsp; &nbsp;Bachelor's degree (sales training methodologies is a plus)&nbsp; &nbsp;Ability to travel when required&nbsp; &nbsp; #ZEOLife at Zuora &nbsp; As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.&nbsp; &nbsp; As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: &nbsp; Competitive compensation, corporate bonus program and performance rewards, and retirement programs Medical, dental and vision insurance Generous, flexible time off&nbsp; Paid holidays, “wellness” days and company wide end of year break 6 months fully paid parental leave&nbsp; Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing&nbsp;&nbsp; &nbsp; Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. &nbsp; Location &amp; Work Arrangements &nbsp; Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. &nbsp; Our Commitment to an Inclusive Workplace &nbsp; Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. &nbsp; Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. &nbsp; We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

Company Overview &nbsp; At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business&nbsp;that are better for people, companies and ultimately the planet. It’s an approach resulting from the&nbsp;shift to the Subscription Economy that puts customers first by building recurring relationships&nbsp;instead of one-time product sales and focuses on sustainable growth. Through our leading&nbsp;expertise and multi-product suite, we are transforming all industries and working with the world’s&nbsp;most innovative companies to monetize new business models, nurture subscriber relationships&nbsp;and optimize their digital experiences. &nbsp; The Team &amp; Role &nbsp; Zuora’s demand generation team is a critical pillar of our GTM strategy. We work cross-functionally with partners in product marketing, content, comms, brand, marketing operations, enablement, business development, field sales, and many other teams to create timely campaigns and programs that drive awareness, engagement, and interest in our Order-to-Cash solution. &nbsp; We’re looking for a Field Marketing Specialist to support the North America field marketing team in planning and executing regional programs. Reporting to the Sr. Field Marketing Manager, this role is ideal for someone who is detail-oriented, collaborative, and passionate about delivering memorable events and successful campaigns. &nbsp; You’ll contribute to marketing initiatives aligned with our ABM strategy, including webinars, community events, executive dinners, and trade shows. This is a great opportunity to grow your field marketing skills while helping create impactful touchpoints between our sales team and target accounts. &nbsp; This is a remote position with occasional travel for onsite event support and in-person meetings as needed. &nbsp; What you’ll do &nbsp; Execute Regional Programs: Support the end-to-end planning and execution of regional events and campaigns, including trade shows, executive dinners, webinars, and customer activations. Own Event Logistics: Manage vendor coordination, attendee tracking, day-of support, and post-event follow-up in partnership with the Field Marketing Manager. Drive Cross-Functional Collaboration: Partner closely with the Field Marketing Manager, Sales, Business Development, and the broader marketing team to align programs with ABM strategies, campaign goals, and sales priorities. Support Customer Engagement: Help run programs that drive adoption, retention, and upsell within the customer base. Campaign &amp; Data Support: Assist with outbound campaigns, ensure accurate lead capture, and support performance reporting and pipeline attribution. Budget Management: Coordinate vendor quotes, POs, and budget tracking Lead Management:&nbsp; Manage and monitor registration, lead capture, and event operations to ensure successful lead capture and data management. &nbsp; Your experience &nbsp; 3+ years of experience in field marketing or event coordination, ideally in a B2B environment Proven ability to thrive in fast-paced, dynamic settings with strong time management, organizational, and project management skills Experience working closely with sales teams and using CRM tools like Salesforce Comfortable collaborating across functions and levels, including vendors, sales, and executive stakeholders Self-starter who can work independently or collaboratively, and adapt quickly to changing priorities &nbsp; Why You'll Love Working at Zuora: &nbsp; A culture of trust, innovation, and collaboration Opportunities to work on strategic programs that impact real growth Competitive compensation, comprehensive benefits, and flexible work arrangement &nbsp; #ZEOLife at Zuora &nbsp; As an industry pioneer, our work is constantly evolving and challenging us in new ways that require&nbsp;us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to&nbsp;as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our&nbsp;teams collaborate deeply, exchange different ideas openly and together we’re making what’s next&nbsp;possible for our customers, community and the world. &nbsp; As part of our commitment to building an inclusive, high-performance culture where ZEOs feel&nbsp;inspired, connected and valued, we support ZEOs with: Competitive compensation, variable bonus and performance reward opportunities, and retirement programs Medical, dental and vision insurance Generous, flexible time off Paid holidays, “wellness” days and company wide end of year break 6 months fully paid parental leave Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing &nbsp; Specific benefits offerings may vary by country and can be viewed in more detail during your&nbsp;interview process. &nbsp; Location &amp; Work Arrangements &nbsp; Organizations and teams at Zuora are empowered to design efficient and flexible ways of working,&nbsp;being intentional about scheduling, communication, and collaboration strategies that help us&nbsp;achieve our best results. In our dynamic, globally distributed company, this means balancing&nbsp;flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. &nbsp; Our Commitment to an Inclusive Workplace &nbsp; Think, be and do you! At Zuora, different perspectives, experiences and contributions matter.&nbsp;Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an&nbsp;inclusive environment for all. &nbsp; Zuora does not discriminate on the basis of, and considers individuals seeking employment with&nbsp;Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth,&nbsp;reproductive health decisions, or related medical conditions), sexual orientation, gender identity,&nbsp;gender expression, age, status as a protected veteran, status as an individual with a disability,&nbsp;genetic information, political views or activity, or other applicable legally protected characteristics. &nbsp; We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or&nbsp;accommodation during the interview process or in accessing our website may contact us by&nbsp;sending an email to assistance@zuora.com.The base pay details represent the annualized salary range for the posted position. While we share a comprehensive range, a candidate’s final base salary will fall within these guidelines and will be determined based on multiple factors including but not limited to: qualifications of the candidate, job related knowledge, prior related experience, specific and unique skills, the location of the role, internal equity and internal budget. Base pay is only one element of Zuora’s Total Rewards Package. Additional elements may also include bonus/variable compensation, equity and comprehensive benefits, more details found here.Base Pay Details$93,500&mdash;$131,900 USD

Field Marketing Specialist

Company Overview At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. &nbsp; The Team &amp; Role We are looking for Technical Account Manager to join our team The Technical Account Manager will work with customers to help them get the most out of their Zuora investments, and drive the engagement team towards an optimal solution. As a Technical Account Manager, you will draw on your customer-facing skills and technical acumen to help customers successfully manage and adopt Zuora products. Your previous experience with financial infrastructure, program management, enterprise technology implementation, strategy development, and customer advocacy will play a critical part in your day to day work driving success at our most critical customers. As a Technical Account Manager, you will regularly engage with your customers, including executives of large enterprises and a cross-functional and geographically dispersed team. A successful TAM utilizes their relationship management and communication skills and technical credibility to effectively communicate at all levels of the organization. If this sounds like something you’d love to do, plus, you’d like to be among the first to join our newest team in the region, then apply now!&nbsp; This is a location-specific position that requires you to come into the office regularly to be most effective.&nbsp; Zuora Costa Rica office (Heredia): Multiple office days with some remote flexibility. What you’ll do Conduct requirements gathering, gap analysis, testing and support sessions with customers. Work directly with Zuora Product Engineers on customer use cases and feedback Create, review and understand data/object models documentation. Create, review and understand process flows and architecture diagrams. Help maintain the overall customer health and be focused on the technical health of the customer. Establish and maintain system configuration, architectures and an overall runbook for each of your customers. Provide your customers with expertise on their Zuora product configuration, our Zuora APIs and integration best practices.&nbsp; Document requirements and user stories and reviews the list of requirements/user stories with the customer for sign-off. Design and document sound functional and technical solutions, including process flows, technical customizations, and integrations. Provide guidance and updated best practices to customers using quarterly roadmaps and new features. Follow up with customers to ensure delivered work meets original requirements and approved designs. Review with the customer new or updated solutions, ensure the customer is satisfied with the work performed Develops and delivers custom customer solution specific training materials. Supports the customer with regularly scheduled calls to answer functional and technical questions. &nbsp; Your experience At least 3-5 years of enterprise level experience delivering moderate to complex Revenue and Finance solutions At least 3 to 5 years of experience in customer-facing solution delivery within a professional services organization, as a Technical Account Manager or Solution Architect and/or Senior Business Consultant with a leading technology consulting company.&nbsp; 3-5 years of enterprise level expertise with ERP, Order to Cash, Billing, and/or CRM solutions a plus. Bachelor’s of Science in Computer Science or in Business preferred. Code experience such as SQL, PLSQL or another programming language Object oriented framework experience. Ability to review API documentation and assist customers in determining how best to use APIs and troubleshoot API integrations. Ability to review Zuora workflows and assist customers in troubleshooting these workflows. Demonstrated leadership abilities to lead business discussions with customers and architect the value of our solution and the best practices to implement it. Experience in requirements gathering, use cases documentation, business analysis, systems design and integration, user interface design and implementation. Experience with solution implementation in the areas of revenue recognition, order-to-cash including account receivables, finance, and general ledger. Must be a strong team player with excellent communication skills at the business and technical level, able to collaborate as part of a team to deliver exceptional customer results in a rapid paced implementation environment. Experience managing tasks on multiple projects simultaneously. &nbsp; #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.&nbsp; &nbsp; As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, variable bonus and performance reward opportunities, and retirement programs Medical, dental and vision insurance Generous, flexible time off&nbsp; Paid holidays, “wellness” days and company wide end of year break 6 months fully paid parental leave&nbsp; Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing&nbsp;&nbsp; &nbsp; Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. &nbsp; Location &amp; Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. &nbsp; Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. &nbsp; Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. &nbsp; We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

Company Overview At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. The Role&nbsp; The Technical Account Manager will work with customers to help them get the most out of their Zuora investments, and drive the engagement team towards an optimal solution. As a Technical Account Manager, you will draw on your customer-facing skills and technical acumen to help customers successfully manage and adopt Zuora products. Your previous experience with financial infrastructure, program management, enterprise technology implementation, strategy development, and customer advocacy will play a critical part in your day to day work driving success at our most critical customers. As a Technical Account Manager, you will regularly engage with your customers, including executives of large enterprises and a cross-functional and geographically dispersed team. A successful TAM utilizes their relationship management and communication skills and technical credibility to effectively communicate at all levels of the organization. WHAT YOU’LL ACHIEVE Conduct requirements gathering, gap analysis, testing and support sessions with customers. Work directly with Zuora Product Engineers on customer use cases and feedback Create, review and understand data/object models documentation. Create, review and understand process flows and architecture diagrams. Help maintain the overall customer health and be focused on the technical health of the customer. Establish and maintain system configuration, architectures and an overall runbook for each of your customers. Provide your customers with expertise on their Zuora product configuration, our Zuora APIs and integration best practices.&nbsp; Document requirements and user stories and reviews the list of requirements/user stories with the customer for sign-off. Design and document sound functional and technical solutions, including process flows, technical customizations, and integrations. Provide guidance and updated best practices to customers using quarterly roadmaps and new features. Follow up with customers to ensure delivered work meets original requirements and approved designs. Review with the customer new or updated solutions, ensure the customer is satisfied with the work performed Develops and delivers custom customer solution specific training materials. Supports the customer with regularly scheduled calls to answer functional and technical questions. &nbsp; WHAT YOU’LL NEED TO BE SUCCESSFUL At least 3-5 years of enterprise level experience delivering moderate to complex Revenue and Finance solutions At least 3 to 5 years of experience in customer-facing solution delivery within a professional services organization, as a Technical Account Manager or Solution Architect and/or Senior Business Consultant with a leading technology consulting company.&nbsp; 3-5 years of enterprise level expertise with ERP, Order to Cash, Billing, and/or CRM solutions a plus. Bachelor’s of Science in Computer Science or in Business preferred. Code experience such as SQL, PLSQL or another programming language Object oriented framework experience. Ability to review API documentation and assist customers in determining how best use APIs and troubleshoot API integrations. Ability to review Zuora workflows and assist customers in troubleshooting these workflows. Demonstrated leadership abilities to lead business discussions with customers and architect the value of our solution and the best practices to implement it. Experience in requirements gathering, use cases documentation, business analysis, systems design and integration, user interface design and implementation. Experience with solution implementation in the areas of revenue recognition, order-to-cash including account receivables, finance, and general ledger. Must be a strong team player with excellent communication skills at the business and technical level, able to collaborate as part of a team to deliver exceptional customer results in a rapid paced implementation environment. Experience managing tasks on multiple projects simultaneously. Basic understanding of ASC 606 guidelines and core accounting principles ABOUT ZUORA &amp; OUR “ZEO” CULTURE #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.&nbsp; As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, corporate bonus program and performance rewards, and retirement programs Medical insurance Generous, flexible time off&nbsp; Paid holidays, “wellness” days and company wide end of year break 6 months fully paid parental leave&nbsp; Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing&nbsp;&nbsp; &nbsp;Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. &nbsp;Location &amp; Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. &nbsp;Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. &nbsp;Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

Company Overview At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. &nbsp; The Team &amp; Role The Technical Architect is an expert in translating business problems into technical solutions leveraging the full capabilities of the Zuora Subscription platform, and ensures that the proposed solution adheres to Zuora best practices. The Architect can manage teams of Technical Consultants on multiple strategic projects simultaneously, while proactively dealing with customer escalations and identifying project risks. This individual can communicate professionally and directly with senior-level executives, and will work cross-collaboratively with Product Management and Engineering to ensure client issues are clearly articulated and a path to resolution is identified and followed to completion. Through individual actions and on a day to day basis, the Technical Architect will demonstrate a clear understanding of Customer Success. This means developing complex technical design solutions to solve business problems and not simply write code. This is a hybrid position, so you'll work both remotely and in the office. The Technical Architect will carry out the following activities: Lead Sprint Planning, Run Daily Scrum meetings and Backlog Management. Identify areas of complexity when gathering requirements and propose technical solutions. Independently run Technical Design and Integration workshops with customer’s business and technical teams. Independently own and manage large-scale development projects overseeing a team of Technical Consultants through all life cycle phases. Collaborate and manage several concurrent projects, which could include coding and design, coordinating new releases or documenting projects. Provide the client with technical expertise on the Zuora platform and integration technologies. Review the work done by the Client or by an implementing Partner in order to provide guidance, feedback and resolve issues. Assist pre-sales by providing detailed estimates for complex customizations. Work with the Solution Architect and other team members to ensure proper application of all phases of the systems development life cycle (SDLC), and that completion dates are met with quality work. Mentor other Technical Consultants. 30-50% travel is required, depending on project requirements and client expectations. Define methodology and best practices for the Technical Consulting Center of Excellence. Your experience Bachelor's or Master’s degree in Computer Science, Computer Engineering or a Computer related major. 5 to 8 years of technical consulting experience involving the customization, development, and integration of software modules that are customized to meet business requirements. 3 years Order to Cash experience within a professional services organization, ideally with at least 2 years delivering billing solutions. 4 years of experience Architecting, Designing and Implementing Salesforce CPQ with Advanced Salesforce Skills - Visualforce / LWC and APEX. 5 years of programming experience with SOAP/REST API’s, XML, JSON, client and server side technologies. 5 years of experience implementing and customizing solutions for Customer Relationship Management (CRM) software and Enterprise Resource Management (ERP) software in Software as a Service (SaaS) environment. Excellent communication and presentation skills (verbal and written) Ability to accurately scope, plan and estimate the level of effort for complex tasks. Demonstrated strength with complex problem decomposition. Experience in both Agile and Waterfall development environments. In-depth knowledge of system development life cycle methodologies. Ability to work collaboratively with a team of highly talented software professionals in a rapid development environment. &nbsp; #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.&nbsp; &nbsp; As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, variable bonus and performance reward opportunities, and retirement programs Medical, dental and vision insurance Generous, flexible time off&nbsp; Paid holidays, “wellness” days and company wide end of year break 6 months fully paid parental leave&nbsp; Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing&nbsp;&nbsp; &nbsp; Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. &nbsp; Location &amp; Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. &nbsp; Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. &nbsp; Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. &nbsp; We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.The base pay details represent the annualized salary range for the posted position. While we share a comprehensive range, a candidate’s final base salary will fall within these guidelines and will be determined based on multiple factors including but not limited to: qualifications of the candidate, job related knowledge, prior related experience, specific and unique skills, the location of the role, internal equity and internal budget. Base pay is only one element of Zuora’s Total Rewards Package. Additional elements may also include bonus/variable compensation, equity and comprehensive benefits, more details found here.Base Pay Details$137,000&mdash;$137,000 USD

&nbsp; At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. The Team &amp; Role As a Senior Product Manager, AI for System Administration at Zuora, you will lead the evolution of how enterprise customers implement, manage, and optimize their Zuora environments. You'll own our comprehensive system administration product suite, driving both enhancements to existing tools and the development of new AI-powered capabilities that automate complex tasks, accelerate implementation timelines, and reduce operational friction across development, staging, and production environments. This role sits at the intersection of platform engineering, artificial intelligence, and customer success. You'll enhance our current system administration capabilities while integrating cutting-edge AI technologies to solve real-world problems that directly impact customer time-to-value and operational efficiency. Your solutions will empower system administrators, implementation consultants, and global services teams to configure, deploy, and maintain Zuora systems with unprecedented speed and accuracy. What you’ll do Own System Administration Product Strategy – Lead the roadmap for Zuora's system administration tools, including both enhancements to existing capabilities and new AI-powered features that dramatically reduce deployment time and eliminate manual configuration errors. Drive AI Innovation in System Administration – Collaborate with engineering and design teams to integrate generative AI solutions that automate configuration, generate deployment scripts, and provide intelligent troubleshooting alongside traditional admin tools. Enable Scalable Customer Success – Build and enhance tools that help implementation teams and system administrators deploy and manage Zuora faster and with fewer errors – reducing the need for deep platform expertise through both improved workflows and AI assistance. Evolve System Administration Capabilities – Enhance existing system administration features while creating new proactive, self-optimizing tools that anticipate customer needs and simplify administration across multi-environment deployments. Lead Cross-Functional Execution - Collaborate across engineering, product, design, and global services teams to deliver integrated solutions that blend traditional system admin capabilities with intelligent automation. Establish External Thought Leadership– Represent Zuora in customer advisory boards, industry events, and analyst briefings to position us as a leader in both robust system administration and intelligent platform innovation. Your experience 8+ years of product management experience with demonstrated success at leading enterprise SaaS or platform companies, with at least 2 years focused on system administration tools, platform engineering, or AI/ML-powered products Deep experience with AI/ML in enterprise software, including LLMs, machine learning APIs, or generative AI solutions for automating technical tasks. Strong technical foundation with experience in system administration, DevOps practices, infrastructure-as-code, API design, and enterprise deployment architectures. Proven success managing platform products involving multi-tenant systems, environment configuration, or enterprise-scale integrations. Skilled at working with technical customers, including system administrators, implementation consultants, and enterprise architects. Executive presence and ability to influence stakeholders across functions, including C-level audiences. Bachelor's degree in Computer Science, Engineering, or related technical field Nice to haves: Experience with subscription billing or revenue platforms (Zuora, Salesforce, Oracle, SAP) Hands-on experience in AI/ML engineering or working with generative AI platforms. Background in system administration or DevOps, especially around managing enterprise-scale configuration and deployments. Advanced degree in Computer Science, AI/ML, or a related field, or equivalent experience in AI product development #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.&nbsp; As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, variable bonus and performance reward opportunities, and retirement programs Medical, dental and vision insurance Generous, flexible time off&nbsp; Paid holidays, “wellness” days and company wide end of year break 6 months fully paid parental leave&nbsp; Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing&nbsp;&nbsp; Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. Location &amp; Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

Sr Product Manager, Platform

Company Overview At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. &nbsp; The Team &amp; Role Zuora is building a team of pre-sales Enterprise Architects as a core function within the Zuora Solution Consulting team where you will have a major impact on our success. This team will help clients transform and optimize their order-to-revenue architectures, overcoming complexity and creating the scale necessary to manage recurring relationships for success in the Subscription Economy®. &nbsp; We seek a highly collaborative, outcome-oriented Revenue Enterprise Architect to act as a technical leader on pre-sales opportunities. You will work in the field, collaborating as a key member of our account teams,&nbsp; helping win new business and expanding strategic accounts. Your background will establish credibility and with technical leaders in some of our most strategic opportunities, and your work will secure the technical win while setting the customer up for success on their transformation journey. &nbsp; Focusing on critical accounts, you will plan transformation strategy, lead pre-sales workshops, best practice and education sessions and advise our clients on how to build best in class subscription experiences. You’ll educate them on the unique value Zuora provides alongside their existing investments, guide them in mapping a phased evolution of their system architecture, and recommend how they fill gaps in their technology ecosystem. You’ll solve some of the most interesting business-critical challenges for high profile clients transforming the way they do business. &nbsp; Our Tech Stack: Java, Spring, Rest API, Microservices, Kafka, Spark, NodeJS, AWS, Kubernetes, Terraform, AngularJS&nbsp; &nbsp; What you’ll do Work with account teams as a high value resource to own architecture discussions and influence technical executive relationships. Work closely with Solution Consultants and Revenue Advisors to create a vision beyond our products, detailing client journeys, and documenting architectural roadmaps that clarify Zuora’s role in the client’s technology ecosystem. Own the technical relationships with a deep understanding of customer needs and constraints, including conducting functional discovery sessions and customer solutioning Own adoption and the technical health of the customer Deliver product demonstrations and technical presentations to a C-Level audience and articulate how Zuora’s platform will allow their business to succeed and grow Create end-to-end use case-specific demonstrations mapped to prospects’ strategic objectives across industries Challenge, recommend and validate order-to-revenue processes and data flows across the subscriber lifecycle Identify gaps in current state architectures and help define future-state solutions with a roadmap aligned to client business priorities, goals and objectives. Educate technical teams on recurring order-to revenue architectural concepts and design patterns that take advantage of the value Zuora brings versus traditional order-to-revenue systems&nbsp; Build scale by educating internal Solution Consultants on architecture best practice and positioning within the wider opportunity base. Your experience 7+ years of experience as a Solution / Enterprise Architect. 5+ years of experience working in a pre-sales environment preferably with a software vendor or systems integrator. Deep expertise in SaaS &amp; PaaS architecture principles and cloud-based infrastructure Ideally experience across quote-to-cash/revenue processes, specifically across billing, payments, finance, and/or ERP functional domains. Ideally experience with the Zuora platform, including Billing and Revenue Exceptional skills in problem solving and out-of-the-box thinking. Strong written, verbal and presentation communication and a proven track record influencing C-level and Senior Architect audiences. Salesforce, SAP, &amp; Microsoft experience desired. Good understanding of enterprise application integration, including APIs, SOA, ESB, ETL, EAI and modern SDKs. Good understanding of security and compliance standards and processes in multi-tier cloud applications. Used to working independently as well as part of a team with a proven ability to lead through influence. Will have high energy and a willingness to be creative in formulating engagements with our clients, partners and colleagues. You will be charismatic with a creative challenger mind-set and a strong ability to build trust and confidence. Willingness to travel. &nbsp; #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.&nbsp; &nbsp; As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, variable bonus and performance reward opportunities, and retirement programs Medical, dental and vision insurance Generous, flexible time off&nbsp; Paid holidays, “wellness” days and company wide end of year break 6 months fully paid parental leave&nbsp; Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing&nbsp;&nbsp; &nbsp; Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. &nbsp; Location &amp; Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. &nbsp; Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. &nbsp; Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. &nbsp; We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.The base pay details represent the annualized salary range for the posted position. While we share a comprehensive range, a candidate’s final base salary will fall within these guidelines and will be determined based on multiple factors including but not limited to: qualifications of the candidate, job related knowledge, prior related experience, specific and unique skills, the location of the role, internal equity and internal budget. Base pay is only one element of Zuora’s Total Rewards Package. Additional elements may also include bonus/variable compensation, equity and comprehensive benefits, more details found here.Base Pay Details$109,500&mdash;$177,100 USD

Sr Revenue Advisor

Company Overview At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. &nbsp; Job Summary As a Zuora Enterprise Solution Architect (ESA), you will be a trusted partner and advisor to live, already-implemented customers. This role is focused on maximizing the value of Zuora solutions by aligning them with customers’ strategic goals, optimizing Order-to-Revenue operations, and driving measurable business outcomes. You will deliver customized roadmaps, lead strategic workshops, and provide ongoing optimizations to ensure that Zuora’s platform continues to meet customers’ evolving needs. Acting as a key strategist, you’ll guide customers through challenges and opportunities, helping them unlock the full potential of Zuora to support their long-term growth and success. Key Responsibilities Strategy Alignment Collaborate with customers to understand their business objectives and develop phased, actionable roadmaps tailored to their strategic goals. Design scalable solutions that evolve with customers’ growth, ensuring long-term value creation and adaptability to changing business needs. Prioritize frameworks that deliver measurable outcomes and align with best practices in subscription management and Order-to-Revenue processes. Strategic Advisory &amp; Insights Serve as a trusted advisor, offering actionable insights into industry trends, best practices, and process optimizations. Provide strategic guidance to help customers leverage Zuora for operational agility, enhanced efficiency, and competitive advantage. Proactively identify opportunities for innovation and improvement, ensuring customers continuously extract value from Zuora. Workshops &amp; Optimization Lead standardization workshops to assess and optimize configurations, workflows, and customizations, establishing scalable and efficient frameworks. Facilitate detailed workshops to refine configurations, improve system performance, and streamline processes, delivering tailored recommendations to maximize ROI and user satisfaction. Lead technical configuration and integration reviews and provide optimization recommendations. Qualifications 5+ years of hands-on proficiency in Zuora Billing, Revenue, and CPQ modules, with expertise in designing scalable, impactful solutions. 10+ years of Domain-Specific Expertise: Experience with Billing and Revenue Management and ERP platforms such as SAP, Oracle, and NetSuite. Proven ability to deliver customer-aligned roadmaps and provide strategic advisory that aligns with evolving business needs. Integration Proficiency, strong understanding of REST and SOAP APIs, and ETL, with experience integrating with ERP, CRM, and core systems. Exceptional strategic thinking, analytical, and communication skills with a customer-first approach. Preferred Skills Advanced Zuora Certifications: Strong hands-on proficiency in Zuora Billing, Revenue, and CPQ modules, supported by certifications like Zuora Billing Certified Consultant and Zuora Billing Delivery Architect. Compliance Knowledge: Familiarity with GDPR, FISMA, ASC 606, and IFRS 15 compliance standards and their impact on revenue recognition. Diverse Industry Experience: Ability to adapt solutions across various sectors, particularly in subscription management industries. Global Project Leadership: Experience managing complex, multi-stakeholder projects in international and cross-cultural settings. Process Optimization: Expertise in leading workshops for standardization, configuration refinement, and process improvements to maximize ROI and efficiency. Strategic Advisory Skills: Ability to provide actionable insights into industry trends, best practices, and operational strategies for long-term customer success. Independent Consulting Acumen: Proven track record of self-directed consulting engagements, delivering results with minimal supervision. Strong Collaboration: Skilled in leading cross-functional teams, driving collaboration, and ensuring the successful delivery of large-scale solutions. #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.&nbsp; &nbsp; As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, variable bonus and performance reward opportunities, and retirement programs Medical, dental and vision insurance Generous, flexible time off&nbsp; Paid holidays, “wellness” days and company wide end of year break 6 months fully paid parental leave&nbsp; Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing&nbsp;&nbsp; &nbsp; Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. &nbsp; Location &amp; Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. &nbsp; Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. &nbsp; Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. &nbsp; We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.The base pay details represent the annualized salary range for the posted position. While we share a comprehensive range, a candidate’s final base salary will fall within these guidelines and will be determined based on multiple factors including but not limited to: qualifications of the candidate, job related knowledge, prior related experience, specific and unique skills, the location of the role, internal equity and internal budget. Base pay is only one element of Zuora’s Total Rewards Package. Additional elements may also include bonus/variable compensation, equity and comprehensive benefits, more details found here.Base Pay Details$141,700&mdash;$177,100 USD

Solutions Engineer (Google Workspace)

Company Overview At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. &nbsp; The Team &amp; Role Our mission is “to generate business opportunities that contribute to the company's bottom line.” &nbsp; Why should you choose our company now? As companies worldwide shift their business models from “ownership of goods” to “use and experience of goods and services,” Zuora leads the market as a pioneer in the subscription economy.While subscription businesses are gradually gaining traction, the Japanese market is currently in a phase of rapid expansion, right in the midst of the challenge to create new value. This is the perfect time to join a growing team and experience the thrill of scaling the business together. &nbsp; How will this role contribute to and impact the company's major goals? Inside sales is central to Zuora's growth strategy.By strategically nurturing leads in collaboration with marketing and providing the sales team with high-quality opportunities, it directly supports the company's revenue growth.Capturing market insights at the front lines and making data-driven proposals also significantly influences the growth strategy for the Japanese market. &nbsp; What kind of stimulating or challenging work will you be involved in? Many Japanese companies have yet to fully embrace the subscription model.Our challenge is to propose new revenue models to top companies across industries and help them take that first step toward transformation. &nbsp; What will you learn, and what growth opportunities will you gain? You can gain valuable insights during this critical opportunity to transform the company's business model. Additionally, you'll gain valuable experience by approaching a market poised for change. As a company, we have members in various roles across the globe, offering you a wealth of career choices. What tools or technologies will you get to work with that are appealing? We utilize globally leading sales support tools such as Salesforce and Outreach. &nbsp; This is a hybrid position, so you'll work both remotely and in the office. Your experience KPI targets are set by headquarters at the start of the period. You establish quarterly, monthly, and weekly goals based on those figures and plan activities to achieve them. Especially since collaboration with Marketing and Sales will be necessary, maintain timely communication. While internal training is robust, self-directed learning about Japan's unique market is also beneficial &nbsp; Nice to haves: Experience using Salesforce and Outreach Experience in developing strategic plans in collaboration with marketing Experience in both outbound and inbound operations &nbsp; #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.&nbsp; &nbsp; As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, variable bonus and performance reward opportunities, and retirement programs Medical, dental and vision insurance Generous, flexible time off&nbsp; Paid holidays, “wellness” days and company wide end of year break 6 months fully paid parental leave&nbsp; Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing&nbsp;&nbsp; &nbsp; Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. &nbsp; Location &amp; Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. &nbsp; Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. &nbsp; Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. &nbsp; We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

Sr ZBR

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. The Team &amp; Role The Integration Hub team is on a mission to build seamless, intelligent, and scalable bridges between Zuora and the world's leading enterprise solutions. As a Product Manager for the Integration Hub, you are more than just a PM; you are a builder, a strategist, and a translator. You will own the vision and execution for our critical connectors to solutions like Salesforce, SAP, Workday, Oracle, and NetSuite. Your work will directly enable Fortune 500 companies to automate their end-to-end Quote-to-Cash processes, eliminating data silos and unlocking new operational efficiencies. This role requires a unique individual who can expertly navigate between deep functional process discussions with business leaders, technical architecture debates with engineers, and strategic go-to-market planning with sales. If you are passionate about building products that solve complex, real-world integration challenges and thrive on engaging directly with customers and field teams, this is the perfect opportunity for you. What you will do: Own the Connector Roadmap: Develop and champion a compelling, customer-centric product strategy and roadmap for one or more core enterprise connectors. Define what success looks like and how we get there. Be the Voice of the Customer: Actively engage with enterprise customers, prospects, and partners to deeply understand their integration pain points, business processes (e.g., Order-to-Cash), and technical landscapes. Translate these insights into actionable product requirements. Spearhead Go-to-Market Success: Serve as the primary product evangelist for your connectors. Collaborate closely with marketing, sales, and solution consulting to define messaging, create compelling collateral, and execute successful product launches. Empower the Field: Develop and deliver enablement materials, training sessions, and presentations to ensure our sales and customer success teams are equipped to articulate the value of our integrations and win deals. Orchestrate Cross-Functional Execution: Work closely with an agile team of engineers to deliver high-quality, scalable integration solutions. Drive alignment and collaboration across product, engineering, and GTM teams to ensure a seamless end-to-end customer experience. Become a Trusted Expert: Build and share your thought leadership by creating content, participate in customer advisory boards, establishing both your and Zuora’s reputation as a leader in enterprise integration. What you have: Product Management Excellence: 3-5 years of product management experience, preferably in enterprise B2B SaaS, with a proven track record of shipping successful integration-focused products. Deep Functional Expertise: In-depth functional knowledge of at least one or more of the following enterprise ecosystems: Salesforce, NetSuite, Oracle, SAP (S/4HANA/ECC), or Workday (Financials). You understand their core modules and how businesses use them. A Strong Technical Toolkit: Solid understanding of modern integration technologies and patterns. You are comfortable discussing REST/SOAP APIs, iPaaS/middleware solutions, event-driven architecture, and platform-specific SDKs. The Outbound Gene: A genuine enjoyment for outbound product management. You excel at presenting to customers, collaborating with sales on strategic deals, and championing your product both internally and externally. Balanced Skillset: A demonstrated ability to balance business needs, functional requirements, and technical constraints to make informed, impactful decisions. Collaborative Leadership: Exceptional communication and interpersonal skills with the ability to influence and lead cross-functional teams without direct authority. A Bachelor's degree or MBA in Business, Computer Science, Engineering, or a related field. #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.&nbsp; As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected, and valued, we support ZEOs with: Competitive compensation, corporate bonus program and performance rewards, company equity, and retirement programs Medical, denta,l and vision insurance Generous, flexible time off&nbsp; Paid holidays, “wellness” days, and company-wide end-of-year break 6 months of fully paid parental leave&nbsp; Learning &amp; Development stipend Opportunities to volunteer and give back, including a charitable donation match Free resources and support for your mental wellbeing&nbsp;&nbsp; Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. Location &amp; Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

Product Manager - Enterprise Solutions Integrations

Company Overview At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue. We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation. &nbsp; The Team &amp; Role Zuora is in the middle of a bold transformation, redefining how companies bring modern monetization strategies to life. As a Senior Product Marketing Manager, you’ll help shape and communicate that story across our product suite. You’ll work with teams to define where we win, how we go to market, and what it takes to help our customers thrive in a changing economy.&nbsp; Your work will directly influence product strategy, revenue growth, and how the market sees Zuora as the finance-first monetization platform for the AI era. If located in the Bay Area, this is a hybrid position that will require three days in Zuora’s Redwood City office. If remote, this position will require occasional travel for office visits, events, and offsites.&nbsp; &nbsp; What you’ll do Define and drive strategy. Partner with Product and GTM leaders to shape product direction, pricing, and packaging decisions that strengthen Zuora’s story. Launch with impact. Lead major product launches and campaigns that bring new capabilities to market with clarity, creativity, and measurable results. Refine our go-to-market motion. Collaborate with sales, customer success, and solutions management teams to test messaging, capture insights, and iterate on what resonates. Enable teams to win. Build clear, practical enablement materials and narratives that help our field teams engage customers with confidence. Champion the customer. Use data, research, and direct conversations to understand customer needs and ground every recommendation in real insight. Connect the dots. Work closely with Product, Marketing, Sales, and Finance to align on priorities and ensure consistent, cohesive execution. &nbsp; Your experience 5+ years of Product Marketing experience in B2B SaaS Proven success leading product launches from concept to GTM execution and measurement. Deep experience partnering with Product to influence roadmap and connect strategy to customer insight. Skilled at sales enablement, building stories, decks, and tools that help teams win. Expertise in positioning, pricing, and competitive differentiation, including analyst and market perspectives.&nbsp; Effective cross-functional collaborator, balancing strategy with hands-on execution.&nbsp; &nbsp; Nice to haves: MBA or consulting experience. Familiarity with AI or usage-based pricing models. Experience supporting multi-product or platform portfolios A passion for turning customer and market insights into strategy #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.&nbsp; &nbsp; As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, variable bonus and performance reward opportunities, and retirement programs Medical, dental and vision insurance Generous, flexible time off&nbsp; Paid holidays, “wellness” days and company wide end of year break 6 months fully paid parental leave&nbsp; Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing&nbsp;&nbsp; &nbsp; Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. &nbsp; Location &amp; Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. &nbsp; Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. &nbsp; Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. &nbsp; We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.The base pay details represent the annualized salary range for the posted position. While we share a comprehensive range, a candidate’s final base salary will fall within these guidelines and will be determined based on multiple factors including but not limited to: qualifications of the candidate, job related knowledge, prior related experience, specific and unique skills, the location of the role, internal equity and internal budget. Base pay is only one element of Zuora’s Total Rewards Package. Additional elements may also include bonus/variable compensation, equity and comprehensive benefits, more details found here.Base Pay Details$117,100&mdash;$175,600 USD

Product Marketing Manager

Company Overview At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies, and, ultimately, the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships, and optimize their digital experiences. &nbsp; THE TEAM: Corporate Operations The Corporate Operations team is responsible for creating systems that connect our teams, drive business alignment, and build a stronger, more collaborative workplace. With a cloud-first approach, we empower our global ZEOs with increased productivity and self-service to enable company growth, scale, and flexibility while hardening our security and compliance posture. As a CRM Data Steward on the Corporate Data team with Corporate Operations, you will play a crucial role in curating the data required to deliver an exceptional experience across the entire customer lifecycle. You will collaborate closely with stakeholders who depend on customer data, particularly in Marketing, Sales, and Customer Services. You will also work closely with your teammates on the Corporate Data team to improve data governance processes.&nbsp; The ideal candidate should possess a strong analytical mindset and excellent research and communication skills. &nbsp; This is a remote position.&nbsp; &nbsp; What you’ll do As a CRM Data Steward, you'll support the following company objectives: Zuora maintains a unique identity for every potential, current, and former customer Ensure the CRM contains a distinct account record for each potential or existing customer (corporate entity). Conduct thorough research to identify and merge duplicate accounts, maintaining data integrity. Zuora maintains a unique identity for every person of interest in each account Verify and maintain unique contact records for each person of interest within each account. Investigate and resolve any duplicate or inaccurate contact information. Zuora has accurate firmographic data for each account Validate and update key firmographic data points such as company name, location, revenue, employees, industry, and business model. Collaborate with relevant stakeholders to gather accurate and current information. Zuora has correctly located each account within its corporate hierarchy Identify and accurately categorize business units, subsidiaries, divisions, etc., within large corporate hierarchies as potential customers. Collaborate with cross-functional teams to ensure comprehensive and precise corporate hierarchy data. Zuora's account and contact data stays current Periodically review account and contact records to identify and rectify obsolete or irrelevant information. Implement data cleansing procedures and maintain a high standard of data hygiene. &nbsp; Your experience Must have: Undergraduate degree in Business, Information Technology, or a related field. Proven experience in data management, data quality assurance, or a similar role. Familiarity with CRM systems, preferably Salesforce. Strong analytical and research skills with meticulous attention to detail. Excellent communication and collaboration skills to work effectively with cross-functional teams. Ability to handle confidential information with integrity. Nice to have: Experience with data cleansing and deduplication tools. Understanding of business processes and corporate structures. Knowledge of best practices in data governance and data quality management. &nbsp; #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs Medical, dental and vision insurance Generous, flexible time off&nbsp; Paid holidays, “wellness” days and company wide end of year break 6 months fully paid parental leave&nbsp; Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. Location &amp; Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com.

CRM Data Steward

Company Overview At Zuora, we do Modern Business. We're helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It's an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world's most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. The Team &amp; Role Join our Digital team as we drive measurable growth through data-driven optimization and experimentation. As our Senior Digital Analytics &amp; Optimization Specialist, you'll be at the forefront of transforming how we engage with prospects and customers across our digital properties. This is a unique opportunity to shape our conversion optimization strategy, directly impacting revenue growth and customer acquisition in the fast-growing Subscription Economy. Why come here now? As Zuora scales globally, your work will directly influence how thousands of potential visitores experience our brand and convert into customers. You'll have the autonomy to design and execute a comprehensive testing and optimization program with executive visibility. What makes this role exciting? You'll own the entire CRO strategy—from hypothesis development to implementation to analysis—working with cutting-edge tools and technologies. You'll partner closely with cross-functional teams including Design, IT, Product, and Marketing Operations to drive experiments that move the needle on our most important business metrics. The complexity of our B2B SaaS funnel provides rich opportunities for impactful optimization. Growth opportunity: This role positions you as a strategic growth leader, with exposure to executive stakeholders and opportunities to expand into broader digital strategy and growth marketing leadership. This is a remote position, so you'll be working remotely while occasionally getting together with your team for office visits, events, or offsites. Of course, you're welcome to come into the office more often if you're nearby. Our Tech Stack: GA4, Looker Studio, Google Tag Manager, ContentSquare, Marketo, Salesforce, DemandBase, WordPress,&nbsp; What you'll do Lead end-to-end CRO strategy and execution across Zuora's website and landing pages, developing hypothesis-driven testing roadmaps that drive measurable improvements in conversion rates and revenue impact Design and analyze sophisticated experiments including A/B tests and multivariate tests, to identify winning variations and scale successful optimizations across our digital properties Build and maintain actionable analytics by creating advanced dashboards in Looker Studio, analyzing GA4 data, and conducting deep-dive funnel analysis to identify conversion bottlenecks and optimization opportunities across the customer journey Drive technical optimization initiatives by serving as the primary liaison between Marketing and IT team, owning technical SEO improvements, managing Google Tag Manager implementation, and coordinating website performance enhancements Champion data-driven decision making by monitoring website performance metrics (page speed, Core Web Vitals, mobile experience), collaborating with designers to optimize UX elements, and ensuring all optimizations are tracked and reported on with clear ROI metrics Your experience 6-9 years of experience in conversion rate optimization, digital analytics, or growth marketing roles with a proven track record of improving conversion rates through systematic testing and optimization Advanced proficiency in Google Analytics 4, Looker Studio, and A/B testing tools (ContentSquare, VWO, or similar platforms) with demonstrated ability to design statistically valid experiments and interpret results Strong technical foundation including Google Tag Manager expertise, technical SEO knowledge (especially site performance and Core Web Vitals), and working knowledge of HTML/CSS and content management systems Expert analytical skills with experience in funnel analysis, cohort analysis, conversion attribution, and identifying optimization opportunities from complex data sets Proven cross-functional collaboration abilities with experience effectively partnering with design, development, IT, and marketing teams to implement optimization initiatives SaaS or B2B experience with understanding of complex, multi-touch conversion funnels and longer sales cycles Nice to haves: Experience with Marketo, Salesforce, DemandBase, or similar B2B marketing technology stack Background in UX research as it relates to conversion optimization Experience with WordPress or enterprise CMS platforms and landing page builders Familiarity with heatmap tools, session recording software, and qualitative research methodologies SQL or data analysis scripting experience for advanced analytics #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it's exciting. Our people, whom we refer to as "ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we're making what's next possible for our customers, community and the world. As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, variable bonus and performance reward opportunities, and retirement programs Medical, dental and vision insurance Generous, flexible time off Paid holidays, "wellness" days and company wide end of year break 6 months fully paid parental leave Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. Location &amp; Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

Senior Digital Analytics & Optimization Specialist

Solution Architect II

Standard template

Enterprise Account Executive – Northern Europe Join the Subscription Economy Pioneer At Zuora, we don’t just power subscription businesses—we power Modern Business. Our mission is to help organizations shift from one-time product sales to recurring relationships that drive sustainable growth for people, companies, and the planet. Through our expertise and multi-product suite, we partner with the world’s most innovative companies to monetize new business models, nurture long-term subscriber relationships, and optimize digital experiences. &nbsp; Now, we’re looking for ambitious and inclusive Enterprise Account Executive to help us write the next chapter. &nbsp; &nbsp; The Role As an Enterprise Account Executive, you will be at the center of helping $100M–$1B+ organizations transform how they operate in the Subscription Economy. This role offers the unique balance of deepening relationships with existing customers (70%) while also opening new doors and driving new business (30%). &nbsp; You’ll have the full backing of our EMEA Sales Development team, but you’ll also roll up your sleeves and lead some of your own prospecting to expand into new areas of opportunity. If you love building trusted partnerships while hunting for the next big win, this role gives you the best of both worlds. &nbsp; You’ll act as the CEO (“ZEO”) of your territory—owning strategy, leading the sales cycle, and collaborating across a high-performing, diverse team that includes marketing, product, services, and our award-winning customer success organization. &nbsp; What You’ll Do &nbsp; Become an expert in Zuora’s solutions, market position, and value-driven sales methodology through our world-class onboarding. Own your book of business by developing territory plans, account strategies, and opportunity pipelines that balance expansion and new logo acquisition. Drive customer growth by identifying and closing cross-sell and upsell opportunities while ensuring renewals are seamless. Win new business by leveraging SDR partnerships, your own network, our ICP and targeted outbound activity. Inspire confidence with C-level stakeholders by aligning Zuora’s technology to complex, multi-stakeholder business challenges. Collaborate across functions to deliver outcomes that delight our customers and fuel long-term partnerships. Exceed quotas for both renewals and new business, with accurate and predictable forecasting. Get to P-Club!!&nbsp; &nbsp; &nbsp; &nbsp; What You’ll Bring &nbsp; &nbsp; 7+ years of enterprise SaaS solution selling with a proven record of exceeding quotas, experience in selling to the Office of the CFO is preferred not compulsory.&nbsp; Experience managing complex, multi-stakeholder sales cycles at the $100M+ account level. Confidence selling at the C-suite level, with the ability to navigate both strategic and technical conversations. A growth mindset—you thrive in fast-paced environments, adapt quickly, and embrace learning Strong communication and negotiation skills, with the ability to build trust and influence across diverse teams. Experience using Salesforce and modern sales tools (Google Suite, Office, etc.). A genuine passion for customer success, teamwork, and making an impact. &nbsp; &nbsp; &nbsp; &nbsp; Why You’ll Love Being a ZEO &nbsp; A mission that matters: Join a company defining the future of business through enterprise grade subscriptions platforms&nbsp; A culture of inclusion and belonging: Different perspectives fuel our success, and your voice will always matter here. A career accelerator: The opportunity to work with some of the most innovative brands and expand your own professional growth. Comprehensive benefits including competitive compensation, sales incentive programs, generous time off, parental leave, learning stipends, and wellbeing support. &nbsp; At Zuora, you’ll never just do a job—you’ll grow, thrive, and make, The World. Subscribed.&nbsp;

Zuora, Inc. seeks Software Engineer to: Design, build, and operate billing software products. Design and develop highly flexible common software components and APIs that enable product&nbsp;customizability and extensibility. Design and develop software application components for scale. Analyze user needs and build software products that are intuitive and easy to use. Develop high-quality software and promote best practices to produce reliable, maintainable, and&nbsp;fault-tolerant software. Support transition to micro-service and cloud-based software architecture &nbsp; Position requires a Bachelor's degree in: Computer Science, Computer or Electronics Engineering, Information Technology or Systems, or a related field, and 3 years of experience as a Software Developer, or a related occupation. Experience must include 3 years of experience with each of the following:1. Developing automation solutions2. Developing playbooks in Ansible3. Server management and monitoring4. Using Access control and security compliance tools5. AWX6. Docker7. Javascript8. Kubernetes for containerization9. Rabbit MQ10. REST API Services11. VM Ware Job Location: Redwood City, CA Apply online at https://www.zuora.com/careers/ or send resume via email to recruitment_gc@zuora.com&nbsp;with requisition number 1092 in the subject line. &nbsp; #LI-DNIThe base pay details represent the annualized salary range for the posted position. While we share a comprehensive range, a candidate’s final base salary will fall within these guidelines and will be determined based on multiple factors including but not limited to: qualifications of the candidate, job related knowledge, prior related experience, specific and unique skills, the location of the role, internal equity and internal budget. Base pay is only one element of Zuora’s Total Rewards Package. Additional elements may also include bonus/variable compensation, equity and comprehensive benefits, more details found here.Base Pay Details$161,637&mdash;$219,800 USD

Company Overview At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. The Team &amp; Role Join our dynamic engineering team as a Software Engineer, where you'll play a crucial role in building and maintaining the infrastructure that powers our leading subscription management platform. This is an exciting opportunity to contribute to the scalability, reliability, and efficiency of our systems, directly impacting our ability to deliver innovative solutions to our global customers. You will work with cutting-edge technologies and continuously learn and grow your skills in a collaborative environment. This is a hybrid position, so you'll work both remotely and in the office. This is a location specific position that requires you to come into the office regularly to be most effective.&nbsp; What you’ll do Design, implement, and maintain scalable and resilient cloud infrastructure on AWS. Design, implement, and manage CI/CD pipelines using tools like Jenkins, GitLab CI, Argo CD, or similar. Champion and implement GitOps principles for infrastructure and application delivery. Automate infrastructure provisioning using Infrastructure as Code (IaC) tools like Terraform, Helm. Ensure the security, availability, and performance of our production systems. Collaborate with development teams to optimize application delivery and operational efficiency. Troubleshoot and resolve complex infrastructure and application issues. Monitor system health and performance using observability tools such as Prometheus, Grafana, ELK/EFK Stack Implement best practices for logging, metrics, tracing, and alerting across distributed systems. Drive initiatives for cost optimization, performance tuning, and system hardening. Participate in on-call rotations and incident management. Your experience Strong experience with cloud platforms, particularly AWS. 4+ years of experience in DevOps, SRE, and/or designing and implementing CI/CD pipelines and Kubernetes applications, utilizing technologies such as Python, Golang, and Terraform Proficiency in infrastructure as code (IaC) principles and tools (e.g., Terraform). Experience with containerization and orchestration technologies (e.g., Docker, Kubernetes). Proficiency in managing and troubleshooting Kubernetes in production environments Strong hands-on experience with CI/CD tools (e.g., Jenkins, Github CI., FluxCD). Expertise in GitOps workflows and tools (e.g. FluxCD). Solid understanding of observability practices: metrics, logging, tracing, and alerting Familiarity with monitoring tools: Prometheus, Grafana, ELK Strong scripting skills&nbsp;Experience with IaC tools like Terraform, HelmGood understanding of networking, security, and system architecture Nice to haves: Experience with service meshes (Istio) Familiarity with container security and compliance requirements.&nbsp; Experience on Kubernetes Networking Layer. #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.&nbsp; As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, variable bonus and performance reward opportunities, and retirement programs Medical Insurance Generous, flexible time off&nbsp; Paid holidays, “wellness” days and company wide end of year break 6 months fully paid parental leave&nbsp; Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing&nbsp;&nbsp; Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. Location &amp; Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

Dev. Ops Engineer

Company Overview At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. &nbsp; Overview The Revenue Intelligence Sales Development Manager is a pivotal, marketing-savvy role responsible for operationalizing and scaling the organization’s AI-enabled go-to-market engine. This role manages the EMEA Business Development Analyst (BDA) team, ensuring that research, insights, and AI-driven outbound activities are effectively orchestrated into integrated campaigns that fuel pipeline creation. Reporting directly to the Head of Revenue Intelligence Marketing, this manager is both a strategic operator and a people leader responsible for enabling the BDA team, driving adoption of AI workflows, and ensuring alignment between marketing campaigns, outbound plays, and sales activation. Key Responsibilities Team Leadership &amp; Enablement Manage, coach, and develop a team of Business Development Analysts, instilling a culture of research excellence, AI fluency, and revenue impact. Build training programs that elevate BDAs from traditional SDR-style prospecting to intelligence-led engagement and AI-enabled workflows. Operational Orchestration Translate the Head of Revenue Intelligence Marketing’s vision into executable playbooks for the BDA team. Ensure outbound efforts are synchronized with marketing campaigns, account-based programs, and sales initiatives. Establish repeatable frameworks for account research, signal detection, and AI deployment across BDAs. &nbsp; Define requirements for demand aligned orchestration to deliver optimized sequences for the team. AI &amp; Workflow Optimization Champion adoption of AI agents and automation tools, ensuring consistent usage and high-quality outputs. Continuously evaluate and refine AI-driven outbound processes, testing new tools, tactics, and workflows to drive productivity. Pipeline Acceleration Ensure BDAs surface prioritized accounts and contacts enriched by signals, intent data, and predictive scoring. Partner closely with sales leadership to ensure outbound insights convert into pipeline opportunities. Monitor campaign alignment to guarantee messaging and activation are consistent across touchpoints. Performance Management &amp; Metrics Define, track, and report on BDA performance metrics, including AI productivity, engagement quality, outbound ROI, and pipeline impact. Drive continuous improvement by analyzing performance data and iterating on workflows, campaigns, and outbound plays. What Success Looks Like The BDA team is recognized as a force multiplier — leveraging AI and research to amplify pipeline generation. Outbound workflows are efficient, intelligent, and scalable, delivering better-targeted accounts and higher conversion rates. Marketing campaigns, outbound activities, and sales plays are orchestrated seamlessly under a unified strategy. The organization sees measurable improvements in pipeline velocity, outbound ROI, and conversion efficiency. Qualifications 4–7 years of experience in sales development, marketing, or revenue operations, with at least 2+ years in a leadership/managerial role. Proven track record of building and managing high-performing prospecting teams in the UK, Italian, French, Nordic, and DACH regions. Experience implementing and scaling outbound strategies that leverage AI, automation, or advanced sales intelligence. Strong project management skills with the ability to operationalize strategy into structured playbooks. Analytical mindset with fluency in reporting on pipeline metrics, engagement data, and campaign performance. Strong collaboration skills, able to partner with Marketing, Sales, and Revenue Ops stakeholders. Passion for emerging technologies, especially AI, and their application to modern go-to-market workflows. &nbsp; #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.&nbsp; As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, variable bonus and performance reward opportunities, and retirement programs Medical, dental and vision insurance Generous, flexible time off&nbsp; Paid holidays, “wellness” days and company wide end of year break 6 months fully paid parental leave&nbsp; Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing&nbsp;&nbsp; &nbsp; Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. &nbsp; Location &amp; Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For this role you will be based in our London office EMEA HQ 3 days per week (Tues-Thurs, ideally) . Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com. #ZEOLife at Zuora &nbsp; As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.&nbsp; &nbsp; As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: &nbsp; Competitive compensation, corporate bonus program and performance rewards, and retirement programs Medical, dental and vision insurance Generous, flexible time off&nbsp; Paid holidays, “wellness” days and company wide end of year break 6 months fully paid parental leave&nbsp; Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing&nbsp;&nbsp; &nbsp; Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. &nbsp; Location &amp; Work Arrangements &nbsp; Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. &nbsp; Our Commitment to an Inclusive Workplace &nbsp; Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. &nbsp; Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. &nbsp; We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com. &nbsp;

Manager, Sales Development EMEA

Company Overview At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. &nbsp; The Team &amp; Role We are seeking a skilled and customer focused IT Support Specialist to join our team in Redwood City, CA. The ideal candidate will provide exceptional technical support to both users in the office and remotely. This role requires a combination of technical expertise, strong communication skills and a proactive approach to problem-solving. We are continually driving the implementation of new technologies to bring our work environment to the future which requires a team ready to take on new challenges. Be a part of a growing company poised for growth and an energetic engaging team! *This is an in office position, so you’ll be working primarily out of the office in Redwood City, CA. This location is our headquarters, it's filled with employees from all teams including senior executives. The location also is the hosting location for worldwide all hands meeting events - this role will work to support the teams hosting these events. Our Tech Stack: MacBooks, Windows laptops, Zoom rooms, advanced AV for broadcasting events, Neat boards, Google Workspace, Slack and a variety of applications running on our employee’s clients. &nbsp; What you’ll do Provide day to day technical support to users in both in the office and remote, helping them with their laptops, zoom room setups, accessories, collaboration whiteboards and workspace management tools Support your peers on the site services team around the world in our internal ticketing system Solve technical issues and problems across the office landscape Work with leadership on the overall plan for hardware and software in the office Collaborate with other teams to provide support for organized functions in the office that require online streaming Assist teams in the development and testing of new technical solutions in the office Prepare hardware setups for new incoming employees and conduct training sessions to help employees get started with their equipment Install, upgrade and configure systems to ensure a top notch user experience Conduct user training sessions when required to help them make the best use of our technology investments Engage and support our executive leadership when they have issues with their technology solutions Maintain an overall high quality security posture for the enterprise environment We do our best to maintain broad worldwide support coverage, however at times may be asked to participate in on-call duties &nbsp; Your experience 5+ years of hands-on IT support experience 5+ years supporting macOS and Windows devices Bachelor’s degree in Information Technology, Computer Science or related field preferred Proven experience as an IT Support Specialist or similar role Experience supporting a large heterogeneous SaaS environment such as Okta, Google Workspace, Salesforce and Kandji Experience in troubleshooting technical issues and solving in both on-site and remote environments Excellent communication skills Ability to work independently with urgency and collaboratively within a team A strong desire to learn Ability to lift or carry desktop computers up to 25 lbs &nbsp; Nice to haves: Familiarity with security best practices and compliance standards Exposure to collaboration hardware and software including Zoom and Neat.io Experience with Active Directory and networking concepts &nbsp; #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, corporate bonus program and performance rewards, and retirement programs Medical, dental and vision insurance Generous, flexible time off Paid holidays, “wellness” days and company wide end of year break 6 months fully paid parental leave Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. Location &amp; Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com.While we share a comprehensive hourly pay range for this position, a candidate’s final hourly pay rate will fall within these guidelines and will be determined based on multiple factors including but not limited to: qualifications of the candidate, job related knowledge, prior related experience, specific and unique skills, the location of the role, internal equity and internal budget. Hourly pay rate is only one element of Zuora’s Total Rewards Package. Additional elements may also include bonus/variable compensation, equity and comprehensive benefits, more details found here.Hourly Pay Details$46&mdash;$63 USD

IT Support Specialist

Company Overview At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. &nbsp; The Team &amp; Role &nbsp; We are seeking a highly motivated and strategic Senior Director, Chief of Staff to partner with our President and Chief Customer Officer (CCO). In this high-impact, visible role, you will be the CCO's right hand, helping to manage the cadence of the business and drive key initiatives across our global Customer Success, Professional Services, and Support organizations. This position requires a blend of operational excellence, strategic thinking, and exceptional communication skills. &nbsp; Zuora’s Customer Team is responsible for the overall health of our 1,000+ customers worldwide.&nbsp; Our remit begins in the sales cycle, and extends throughout our whole lifecycle with the customer.&nbsp; The impact of the Customer Team is that we help to sell Happy &amp; Healthy Customers, and engage with them during their implementation of Zuora - and as they use Zuora for their lifetime to power their business’s Monetization needs.&nbsp; The outcome of the Customer Team’s work is strong customer sentiments, high retention rates, and growth within our install base. &nbsp; The Chief of Staff (CoS) role is a critical role that reports directly to Zuora’s President and Chief Customer Officer (CCO).&nbsp; Simply stated, the Chief of Staff’s role is to ensure our Chief Customer Officer is efficient and effective in their role, by helping to facilitate how the CCO performs their job and delivers against their business commitments. &nbsp; This is a role that is global in scope, strategic in nature, and directly impacts the success of Zuora’s business. &nbsp; This is a role that is based out of Zuora’s Redwood Shores, CA headquarters, and will be based in the office 3-4 days / week. &nbsp; What you’ll do &nbsp; The key responsibilities of this role range from annual / strategic to weekly / execution.&nbsp; These include: Drive Cross-Functional Collaboration: Facilitate effective communication and collaboration with Zuora’s Product &amp; Technology, Sales, Marketing, Alliances, Services, and Finance teams Facilitating the Annual Business Planning cycle for the Customer team Facilitating the Quarterly Business Priorities for the Customer team, based on the Annual Plan Orchestrating the Annual Field Kickoff events for the Customer Team Leading the preparation of Customer Team updates for the Monthly Board Meetings Leading the preparation of Customer Team updates for the Monthly Business Reviews Driving the Business Cadence (quarterly / monthly / weekly) for the Customer team Working directly with Zuora’s CEO, CFO/COO, CPO and other key executive stakeholders across the business Being the key interface between the Customer Team and Zuora’s Financials and Operatings teams Working with the CCO to prepare for key customers meetings and events Working with the CCO to create content for key Zuora-wide events (e.g. town hall meetings, annual &amp; quarterly kickoffs, stakeholder meetings) Key Qualifications &amp; Experience Professional Experience: 10+ years of experience in business operations, strategy consulting, or a related role within the software or SaaS industry.&nbsp; Operational Expertise: It is critical that the candidate have prior experience in an Operating role (e.g. running a significant function within a technology). Previous experience as a Chief of Staff is a plus. Leadership Acumen: Proven ability to work with and influence senior executives. You must be comfortable navigating a complex global organization and managing multiple stakeholders. Analytical Skills: Strong analytical and problem-solving skills, with the ability to use data to inform decisions and drive business outcomes. Communication: Exceptional written and verbal communication skills. You must be able to articulate complex ideas clearly and persuasively. Project Management: Excellent organizational skills and the ability to manage multiple complex projects simultaneously, often with competing priorities and tight deadlines. Education: Bachelor’s degree required; MBA or other advanced degree is a plus. &nbsp; This role is ideal for a candidate who is looking to grow into a senior executive position. You will gain unparalleled insight into the strategic priorities and operational challenges of a global software company, working side-by-side with our C-level leadership. If you are a strategic thinker who thrives in a fast-paced environment, we encourage you to apply. &nbsp; #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.&nbsp; &nbsp; As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, variable bonus and performance reward opportunities, and retirement programs Medical, dental and vision insurance Generous, flexible time off&nbsp; Paid holidays, “wellness” days and company wide end of year break 6 months fully paid parental leave&nbsp; Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing&nbsp;&nbsp; &nbsp; Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. &nbsp; Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. &nbsp; Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. &nbsp; We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.The base pay details represent the annualized salary range for the posted position. While we share a comprehensive range, a candidate’s final base salary will fall within these guidelines and will be determined based on multiple factors including but not limited to: qualifications of the candidate, job related knowledge, prior related experience, specific and unique skills, the location of the role, internal equity and internal budget. Base pay is only one element of Zuora’s Total Rewards Package. Additional elements may also include bonus/variable compensation, equity and comprehensive benefits, more details found here.Base Pay Details$197,200&mdash;$295,800 USD

Chief of Staff to President & Chief Customer Officer

Technical Consultant II

Company Overview At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. The Team &amp; Role We are looking for a Lead Technical Consultant to join our India team in our Chennai hub (with 3 days per week based in the office). The Lead Technical Consultant will work with solution architects and customers to help them get the as per their designed requirement and turn the requirement into technical flows with an optimal solution. &nbsp;As a Lead Technical Consultant (TC), you will draw on your technical, problem solving&nbsp; skills to help customers successfully manage and adopt Zuora products. Your technical experience, attitude and aptitude will play a critical part in your deliverables . As a Lead TC, you will regularly engage with your solution architects , technical architects , including executives of large enterprises and a cross-functional and geographically dispersed team. A successful Lead TC&nbsp; utilizes their technical skills,&nbsp; communication skills and ability to understand requirements to effectively convert business needs into best possible solutions.&nbsp; A Zuora Lead TC works closely with our SA’s, TA’s, SDM’s, Customers&nbsp; and Product Engineers, responsible for delivering the solution agreed and defined by SA’s. &nbsp; For this role you'll be based in Chennai with 3 days per week in the office.WHAT YOU’LL ACHIEVE Work directly with Zuora Product Engineers on customer use cases and feedback Understand Zuora product and subscriptions business Understand and Implement data/object models Understand process flows and architecture diagrams. Widen scope while talking to diversified teams across regions Develop and customize on top of OOTB available features and functionalities Provide your customers expertise on their business needs underlying Zuora product, Zuora APIs and integration best practices. Document technical Solutions, checklists&nbsp; and runbooks with the customer for sign-off. Provide guidance and Implement best practices to turn customers requirement into technical solutions Help customers with their UATs and production deployments. Handover the solution to support team to ensure customer gets the continued support after going live Get opportunity to work on workflows, HTML templates, Data Migration, Zuora CPQ, Zuora 360, Salesforce Supports the customer with regularly scheduled calls to answer functional and technical questions. Work with great consultants and gain from their experiences and knowledge&nbsp; WHAT YOU’LL NEED TO BE SUCCESSFUL At least 7 years of technical experience At least 5 years of experience in consulting roles within a professional services organization Bachelor’s of Science in Computer Science or in Business preferred. Code experience such as Java, Java script, Python, Salesforce APEX, SQL, PLSQL or another programming language Object oriented framework experience. Ability to review API documentation and use APIs to implement the solution and troubleshoot API integrations. Ability to understand the requirements clearly and implement them to have smooth customer experience . Understand the Zuora product. Must be a strong team player with excellent communication skills at the business and technical level, able to collaborate as part of a team to deliver exceptional customer results in a rapid paced implementation environment. Experience managing tasks on multiple projects simultaneously. #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.&nbsp; As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, variable bonus and performance reward opportunities, and retirement programs Medical insurance Generous, flexible time off&nbsp; Paid holidays, “wellness” days and company wide end of year break 6 months fully paid parental leave&nbsp; Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing&nbsp;&nbsp; Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. Location &amp; Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For this role you'll be based in Chennai with 3 days per week in the office. Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

Company Overview At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. &nbsp; Job Summary As a Zuora Enterprise Solution Architect (ESA), you will be a trusted partner and advisor to live, already-implemented customers. This role is focused on maximizing the value of Zuora solutions by aligning them with customers’ strategic goals, optimizing Order-to-Revenue operations, and driving measurable business outcomes. You will deliver customized roadmaps, lead strategic workshops, and provide ongoing optimizations to ensure that Zuora’s platform continues to meet customers’ evolving needs. Acting as a key strategist, you’ll guide customers through challenges and opportunities, helping them unlock the full potential of Zuora to support their long-term growth and success. Key Responsibilities Strategy Alignment Collaborate with customers to understand their business objectives and develop phased, actionable roadmaps tailored to their strategic goals. Design scalable solutions that evolve with customers’ growth, ensuring long-term value creation and adaptability to changing business needs. Prioritize frameworks that deliver measurable outcomes and align with best practices in subscription management and Order-to-Revenue processes. Strategic Advisory &amp; Insights Serve as a trusted advisor, offering actionable insights into industry trends, best practices, and process optimizations. Provide strategic guidance to help customers leverage Zuora for operational agility, enhanced efficiency, and competitive advantage. Proactively identify opportunities for innovation and improvement, ensuring customers continuously extract value from Zuora. Workshops &amp; Optimization Lead standardization workshops to assess and optimize configurations, workflows, and customizations, establishing scalable and efficient frameworks. Facilitate detailed workshops to refine configurations, improve system performance, and streamline processes, delivering tailored recommendations to maximize ROI and user satisfaction. Lead technical configuration and integration reviews and provide optimization recommendations. Qualifications 5+ years of hands-on proficiency in Zuora Billing, Revenue, and CPQ modules, with expertise in designing scalable, impactful solutions. 10+ years of Domain-Specific Expertise: Experience with Billing and Revenue Management and ERP platforms such as SAP, Oracle, and NetSuite. Proven ability to deliver customer-aligned roadmaps and provide strategic advisory that aligns with evolving business needs. Integration Proficiency, strong understanding of REST and SOAP APIs, and ETL, with experience integrating with ERP, CRM, and core systems. Exceptional strategic thinking, analytical, and communication skills with a customer-first approach. Preferred Skills Advanced Zuora Certifications: Strong hands-on proficiency in Zuora Billing, Revenue, and CPQ modules, supported by certifications like Zuora Billing Certified Consultant and Zuora Billing Delivery Architect. Compliance Knowledge: Familiarity with GDPR, FISMA, ASC 606, and IFRS 15 compliance standards and their impact on revenue recognition. Diverse Industry Experience: Ability to adapt solutions across various sectors, particularly in subscription management industries. Global Project Leadership: Experience managing complex, multi-stakeholder projects in international and cross-cultural settings. Process Optimization: Expertise in leading workshops for standardization, configuration refinement, and process improvements to maximize ROI and efficiency. Strategic Advisory Skills: Ability to provide actionable insights into industry trends, best practices, and operational strategies for long-term customer success. Independent Consulting Acumen: Proven track record of self-directed consulting engagements, delivering results with minimal supervision. Strong Collaboration: Skilled in leading cross-functional teams, driving collaboration, and ensuring the successful delivery of large-scale solutions. #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.&nbsp; &nbsp; As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, variable bonus and performance reward opportunities, and retirement programs Medical, dental and vision insurance Generous, flexible time off&nbsp; Paid holidays, “wellness” days and company wide end of year break 6 months fully paid parental leave&nbsp; Learning &amp; Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing&nbsp;&nbsp; &nbsp; Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. &nbsp; Location &amp; Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. &nbsp; Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. &nbsp; Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. &nbsp; We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.The base pay details represent the annualized salary range for the posted position. While we share a comprehensive range, a candidate’s final base salary will fall within these guidelines and will be determined based on multiple factors including but not limited to: qualifications of the candidate, job related knowledge, prior related experience, specific and unique skills, the location of the role, internal equity and internal budget. Base pay is only one element of Zuora’s Total Rewards Package. Additional elements may also include bonus/variable compensation, equity and comprehensive benefits, more details found here.Base Pay Details$150,500&mdash;$150,500 USD

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