Zocdoc is the tech company at the beginning of a better healthcare experience. Each month, millions of patients use Zocdoc to find in-network neighborhood doctors, instantly book appointments online, see what other real patients have to say, get reminders for upcoming appointments and preventive check-ups, fill out their paperwork online, and more. 

With a mission to give power to the patient, Zocdoc’s online marketplace delivers the accessible, seamless, and simple experience patients expect and deserve. Zocdoc is free for patients and available across the United States via Zocdoc.com or the Zocdoc app for iPhone and Android.


Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission&nbsp; The Financial Planning &amp; Analysis Associate will be responsible for building and maintaining departmental budgets and monthly consolidated forecasts as well as supporting our executive financial reporting to influence business strategy. Zocdoc is looking for someone who is proactive in analyzing financial variances and can effectively communicate financial results and forecasts. This position will interface directly with department leaders and corporate executive management.&nbsp; You’ll enjoy this role if you… Enjoy using technology to generate and analyze data strategically Are collaborative, and enjoy building relationships at all levels of an organization Are action oriented; you like tackling new challenges Are detail‑oriented, with high standards for accuracy in both numbers and narratives Your day to day is… Collaborate with budget owners in G&amp;A to develop the annual financial plan and update forecasts based on actual results and business needs Support consolidations by building and maintaining forecasts for key centralized accounts across the Balance Sheet &amp; P&amp;L Partner with Finance leaders to prepare executive-ready consolidated financial reporting Provide department leaders with relevant financial and operational reporting necessary to optimize performance within their departments Investigate financial variances, trends and drivers to influence business strategy Lead meetings with stakeholders and prepare relevant content to support forecasting &amp; budgeting processes&nbsp; and provide necessary financial analysis to support the business Leverage financial systems to analyze financial results and budget as well as provide timely and relevant reporting Help lead company-wide budgeting and Financial Planning &amp; Analysis processes &nbsp; You’ll be successful in this role if you have… 2-4 years of work experience in corporate finance/FP&amp;A role or related such as consulting, investment banking, or accounting Bachelor’s degree in accounting, finance, economics or related field Solid understanding of corporate finance and GAAP accounting Strong business acumen and interpersonal / business partnering skills Mastery of Microsoft Excel and PowerPoint Strong organizational skills with a keen attention to detail Planful experience a plus Enthusiastic user of technology to generate and analyze data strategically Solid experience with communicating financial matters to non-Finance personnel Strong academic record &nbsp; Benefits: Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness program with Wellhub Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified&nbsp; Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$100,000&mdash;$125,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

FP&A Associate

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp; Your Impact on our Mission Enterprise Customer Success Managers empower providers to maximize the value of Zocdoc. In this role, you will focus on proactively engaging key stakeholders at large, complex healthcare entities to drive their success in the Zocdoc marketplace. You are a value-added consultant, tasked with delivering well-timed, data-driven insights leading to successful outcomes for your customers. Our ECSMs don’t shy away from challenging conversations — they champion new ideas, inspire innovation, and appropriately challenge the status quo, all in the name of driving Zocdoc’s most important partnerships forward into the future. &nbsp; You’ll enjoy this role if you are… Goal-oriented. You believe in the power of setting big goals and then breaking them down into the manageable, bite-sized inputs that lead you there Process-driven. You thrive in an environment that provides clear direction on where to focus your time and attention Intellectually curious. You're always looking for new ways to develop and grow provider and user success Hungry for collaboration. The best ECSMs understand that success is a team sport, but it’s up to you to bring the right people — both from our clients and from Zocdoc — together to achieve great things &nbsp; Your day-to-day is… Serving as a trusted advisor and primary point of contact for some of Zocdoc’s largest customers Engaging your customers on key optimization opportunities and driving them toward improvements intended to maximize the impact of Zocdoc on their business Collaborating with cross-functional team members including sales, support, technical services, and more to align on customer goals and our shared approach to driving success Understanding and helping design client-specific narratives around adoption, utilization, and return on investment Spearheading customer conversations around new product developments, specialty-specific insights and best practices, and opportunities for continued learning &nbsp; You’ll be successful in this role if you have… Relationship management experience. 2-3 years professional experience in customer success or account management roles Strong communication skills. You’re a confident written and verbal communicator with experience in building buy-in toward a shared objective A creative eye for how to do things better. You’re able to identify opportunities for increased efficiency and effectiveness, both with customers and with how we approach our work at Zocdoc An appetite for continuous learning. You’re eager for feedback and hold yourself (and your manager) accountable to regular coaching in the spirit of ongoing growth and development A positive outlook toward change.&nbsp;Our customers are evolving and so are we. Embracing change and strong adaptability are important parts of your success in this role &nbsp; Benefits: Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness program with Wellhub Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$72,000&mdash;$102,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Client Success Manager, Enterprise Sales

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on Our Mission As a Technical Account Manager (TAM), you’ll serve as a consultative technical resource, providing responsive support to maintain the stability and accuracy of Zocdoc’s integration with a practice’s Electronic Health Record (EHR) and proactive support to identify technical optimizations focused on Enterprise client growth and success. Your primary focus will be identifying opportunities to improve business results driven by integrations, investigating solutions, and acting on those solutions. Your work helps safeguard provider availability and ultimately ensures a seamless scheduling experience for patients and providers alike. Additionally, you’ll focus on investigating and resolving sync-related issues for all existing Enterprise clients. You’ll manage complex configurations, monitor integration health, and solve technical challenges that help maximize appointment inventory across large healthcare organizations. You’ll enjoy this role if you are… Thrive in a fast-paced, evolving environment by proactively identifying and addressing challenges that impact client success metrics. Communicate with clarity and confidence, effectively collaborating across technical and non-technical stakeholders—including Account Teams, Engineering, and Product—to ensure alignment with strategic client goals. Commit to delivering high-impact, client-centric support by anticipating needs, independently initiating sync reviews, availability audits, and migrations, and maintaining strong, consultative relationships with Enterprise-level clients.. A self-starter who excels at managing ambiguity, taking initiative to update or create documentation, and resolving issues through data-driven problem solving. Actively seek growth opportunities by deepening technical expertise in areas such as EHR integrations and API behaviors and sharing this knowledge to uplift the team. Driven by measurable outcomes, regularly using sync reports, booking data, and client KPIs to prioritize work and demonstrate value. Focused on continuous improvement, consistently developing and executing technical project plans that drive results and support both client success and business objectives. Build trust through transparency, empathy, and reliable execution—especially during high-stakes moments like escalations or optimization initiatives. Your day-to-day is… The essential functions are listed, but not limited to: Outbound Enterprise Support: Manages a book of business, driving proactive tasks to completion for all technical troubleshooting and optimization initiatives for Tier 1 or 2 Enterprise clients. Inbound Enterprise Support: Own technical troubleshooting, configuration adjustments, and ongoing integration account support for all Enterprise clients. Troubleshooting &amp; Investigations: Diagnose and resolve integration issues, reviewing system logs and integration health reports, and making configuration adjustments.&nbsp; Project Assistance &amp; Management: Develops project timelines and organizes technical work for Enterprise migrations, audits, and technical initiatives by collaborating with Integration Support, Enterprise Existing Business, and Engineering teams. Client Communication: Anticipates client needs, leading, de-escalating, and managing integration-related challenges by acting as a technical liaison between clients and internal teams. Implementation: Consulting on, deploying, and maintaining integrations for our existing Enterprise clients, including those outside designated books of business. Providing testing, QA, and go-live support as necessary to support newly implemented Enterprise scheduling. Internal Teams Collaboration: Work closely with internal teams (Account Management, Customer Success, and Integration Maintenance) to support Enterprise clients post-implementation. You’ll be successful in this role if you have… 3 - 4+ years of experience in a Tier 2 technical support, help desk, or customer support role. 1+ years of commercial client success, account executive, or technical account management experience. Proven expertise in troubleshooting complex technical issues with a strong analytical mindset and a bias toward root cause analysis and resolution. Exceptional communication skills with the ability to translate technical concepts for non-technical audiences and influence stakeholders at all levels. Familiarity with project management and troubleshooting tools such as Jira, Confluence, Postman, Salesforce, or similar. Basic knowledge of network troubleshooting, API concepts, or system configurations is a plus. Bachelor’s degree in a computer-related field or a mixture of IT-related certifications or relevant experience is a plus Benefits: Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer-funded match Corporate wellness program with Wellhub Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$105,000&mdash;$142,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Technical Account Manager

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission Designers play a critical role in shaping how Zocdoc is visually experienced across digital channels. This role is responsible for developing high-quality, brand-aligned design work that supports both product and marketing initiatives. By translating strategic goals into compelling visual assets, a Designer ensures consistency across all touchpoints, strengthens brand recognition, and helps communicate Zocdoc’s mission with clarity and creativity to both internal teams and external audiences. Your Day to Day Implement visual branding guidelines across various channels. Create marketing collateral, including digital campaigns, website graphics, and program materials. Collaborate with cross-functional teams to ensure brand consistency in all communications. Design selected user interface elements and prepare visual assets for digital products. Maintain and update design libraries and assets. Present design concepts and rationales to stakeholders. Stay updated on industry trends and design tools. You’ll Be Successful In This Role If You Have… Education: Bachelor's or Associate’s degree in Graphic Design or a related major. Experience: 5+ years of experience as a visual designer in agency or in-house settings. Specialized knowledge: Proficiency in Figma, Adobe Creative Suite (Photoshop, Illustrator, InDesign). Skills and abilities: Strong compositional design skills, proactive communication, comfortable in collaborative settings, has a self-starting mindset and endless curiosity. Benefits Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness program with Wellhub Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$102,000&mdash;$138,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Senior Creative Designer

<div class="content-intro">Our Mission 
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
&nbsp;
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp;
&nbsp;
We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
&nbsp;</div>
About us:
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. However, in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp;
About the Role:
In this role, you will leverage your technical expertise to set up and maintain an accurate and comprehensive database of doctor profiles and healthcare institutes. The ideal candidate will possess a high level of attention to detail and a strong ability to work with large data sets.
A Day in the Life of a Provider Data Operations Associate:
<ul>
<li>Utilize SQL to extract, manipulate, audit and analyze data&nbsp;</li>
<li>Build and maintain detailed provider profiles by merging data from multiple sources, ensuring accuracy and consistency.</li>
<li>Use Excel/Google spreadsheets to manage and update large datasets, create reports, and conduct data analysis</li>
<li>Review and verify the accuracy of provider information to ensure all details are up-to-date, and address any gaps or inconsistencies through outreach</li>
<li>Ensure all data privacy and compliance standards are met</li>
</ul>
Skills &amp; Qualifications:
<ul>
<li>At least a bachelor’s degree from a reputed institution (good percentage or a minimum of 60% in 10th/12th/graduation and above)</li>
<li>At least 2 years of work experience</li>
<li>Relevant experience in data analysis, SQL, or Excel-based roles is highly desirable.</li>
<li>Familiarity with AI-powered tools for research, summarization, and data validation, with the ability to review, refine, and quality-check AI-generated outputs.</li>
<li>Advanced knowledge of Microsoft Excel and Google Sheets</li>
<li>Exceptional attention to detail and accuracy in working with complex data</li>
<li>Strong problem-solving skills and the ability to analyze and resolve data discrepancies</li>
<li>Ability to manage and prioritize multiple tasks in a fast-paced environment</li>
<li>Excellent written and verbal communication skills in English, with the ability to work effectively in a team</li>
<li>A background in US healthcare or other data-driven industries is a plus</li>
</ul>
Benefits
<ul>
<li>An incredible team of smart and supportive people</li>
<li>A competitive compensation package, including attractive medical insurance</li>
<li>Amazing perks think catered lunch every day, Ping Pong, etc.</li>
<li>Daycare/creche facility for kids</li>
<li>The chance to create a better healthcare experience for millions of patients!</li>
<li>Corporate wellness programs with Headspace</li>
<li>Cellphone and wifi reimbursement</li>
<li>Competitive parental leave</li>
<li>Sabbatical leave (over 5 years)</li>
<li>Annual sponsored health check-ups</li>
</ul>
Zocdoc is certified as a Great Place to Work 2024-2026
<div class="content-conclusion">About us Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our<a href="https://www.zocdoc.com/about/careers-list/"> six core values</a>. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; 
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws. <a href="https://zocdocstatic.wpengine.com/wp-content/uploads/2023/02/ZocDoc-Applicant-CPRA-Notice-Final-2-28-23-.pdf" target="_blank">Job Applicant Privacy Notice</a>
&nbsp;</div>

Provider Data Operations Associate

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission As an AI Support Operations Manager, you’ll play a meaningful role in evolving how we deliver customer support by using AI to create more efficient, high-quality experiences. This is a first-of-its-kind role at Zocdoc, created at a pivotal moment in our growth as we invest in smarter support operations. You’ll own how AI is designed and scaled across chat, voice, and email, helping automate repetitive work so our teams can focus on complex, human-centered interactions. Your work will directly impact customer satisfaction, team productivity, and our ability to grow efficiently. You’ll partner across teams to turn emerging AI capabilities into real, measurable outcomes. Beyond optimizing workflows, you’ll help build a more thoughtful and scalable support experience. If you’re excited to drive innovation while elevating the human side of support, this is a unique opportunity to make a lasting impact.&nbsp;You’ll enjoy this role if you are… Personally motivated by improving customer experiences through innovation and thoughtful application of AI Autonomous, urgent, and creative. You genuinely love solving complex operational problems and turning ambiguity into scalable solutions Highly analytical and detail-oriented, with a strong instinct for identifying optimization opportunities in workflows and systems Passionate about emerging technologies, especially AI, and their potential to transform customer support A cross-functional collaborator who thrives working with Product, Engineering, CX, and external partners The kind of person who proactively identifies opportunities for improvement and takes ownership of driving them forward Your day to day is… Full ownership of AI-powered support workflows, including design, configuration, testing, and ongoing optimization across platforms like Forethought AI Identifying and implementing opportunities to automate workflows and reduce friction, improving both customer and agent experiences Building and fostering relationships with cross-functional partners including CX, Product, Engineering, Analytics, and external AI vendors Monitoring and driving performance across key metrics like containment, deflection, CSAT, and productivity, and taking action when results fall short Establishing quality standards and review processes to ensure AI interactions meet brand and customer experience expectations Translating emerging AI capabilities into pilots, experiments, and scalable operational rollouts Leveraging generative AI tools and technologies to continuously improve response quality and operational efficiency&nbsp; You’ll be successful in this role if you have… 5–7 years of experience, including 3–5 years in customer support operations, CX tooling, or similar roles Hands-on experience implementing and optimizing AI-powered support tools (e.g., Forethought AI) and working within CRM platforms Experience translating support processes and SOPs into scalable, system-driven workflows and automations Proven ability to own and improve performance metrics such as CSAT, containment, deflection, and productivity Experience partnering cross-functionally with Product, Engineering, CX, and Analytics to deliver operational solutions Experience managing external vendors or AI platform partners and influencing product direction Excellent communication and stakeholder management skills, with the ability to work effectively across technical and non-technical teams A strong sense of ownership and bias to action, with a passion for applying AI and automation to improve customer and agent experiences&nbsp; Benefits: Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness program with Wellhub Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$132,300&mdash;$170,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

AI Support Operations Manager

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp; Your Impact on Our Mission Help shape the future of healthcare communication by building Zocdoc’s AI Phone Assistant Zo, an intelligent voice agent that answers inbound calls for hospitals and doctor’s offices. This is a high-impact, high-growth initiative where you’ll help design, build, and scale AI systems that are redefining how patients and providers connect. This team builds with emerging tools and approaches, continuously researching, experimenting, and evaluating how AI systems behave in production. Our focus is on designing intelligent flows, orchestration, and decision-making — not just individual model calls. Engineers on this team take ideas from early exploration through production and continue evolving them based on real usage. Your Day to Day Architect, build, and maintain high-quality, scalable software systems that power Zocdoc’s AI Phone Assistant. Design and implement AI-driven workflows, integrating large language models (LLMs) and conversational AI into production systems. Lead prompt engineering, model integration, and system optimization to improve accuracy, responsiveness, and reliability. Collaborate cross-functionally with product, design, and data science teams to deliver production-grade AI capabilities. Drive the evolution of our AI platform — from experimentation and rapid prototyping to scalable, reliable systems in production. Ensure system scalability, observability, and performance as the product grows rapidly. Stay ahead of the curve on emerging GenAI tools and technologies, and apply them to solve real-world user problems. &nbsp; You'll Be Successful in This Role If You Have... 7+ years of professional software development experience, with at least 2+ years building or integrating AI/ML systems in production environments Strong proficiency in C#, and experience with distributed systems and microservices architectures Experience working with large language models (LLMs), prompt engineering, or AI-powered conversational interfaces Proven ability to design, build, and scale complex, reliable, and high-performance systems A deep understanding of data structures, algorithms, and software design principles A track record of technical leadership and ownership over major systems or product areas Strong collaboration and communication skills — able to partner across disciplines to deliver results A passion for leveraging AI to build products that make a real difference in people’s lives Benefits: Flexible, hybrid work environment Unlimited PTO 100% paid employee health benefit options Employer funded 401(k) match Corporate wellness programs with Wellhub Sabbatical leave (for employees with 5+ years of service) Competitive parental leave Cell phone reimbursement Great Place to Work Certified Catered lunch everyday along with snacks Commuter Benefits Convenient Soho location Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$180,000&mdash;$270,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Staff Software Engineer, AI Phone Assistant

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission:We’re looking for a thoughtful and creative Internal Communications Manager to partner with Zocdoc’s Revenue organization. You’ll be the embedded communications owner helping teams make sense of strategy, priorities, and performance—and understand what it all means for their work. Along the way, you’ll turn complex initiatives into clear stories, run engaging org forums, partner with leaders in change management, and design communications that bring focus, alignment and motivation. You’ll spend ~70–80% of your time embedded with Revenue, with dedicated time to contribute to high-impact companywide initiatives that shape how Zocdoc communicates and connects.You’ll enjoy this role if you are… Energized by working closely with Sales and Revenue leaders—and comfortable balancing competing priorities to focus communications where they’ll have the greatest impact. A sharp, creative writer who enjoys breaking down complex, multi-audience problems into clear, engaging narratives and practical next steps, even under time pressure. Comfortable operating in fast-moving, ambiguous environments where priorities shift and good judgment is needed, even in the absence of perfect information. An organizationally savvy and persuasive partner who builds trust, understands how decisions get made, and knows how to influence outcomes—tailoring your approach to different stakeholders without relying on formal authority. Results-oriented and accountable: you like owning work end to end, setting clear success metrics, iterating based on feedback or data, and ensuring follow-through. Excited to use generative AI and other tools to scale your impact, increase quality, and work smarter. &nbsp; Your day to day is… Set and own the communications strategy and cadence for the Revenue organization, so teams understand priorities, strategy shifts, and what they mean for execution—especially as the business evolves. Work closely with Revenue leadership to turn business priorities into clear, actionable communications that help teams stay aligned and focused. Lead change communications for the Revenue organization, partnering closely with HRBPs to plan, sequence, and deliver clear messaging during team structure or operating changes. Plan and run Revenue-wide meetings (such as Revenue All-Hands), shaping agendas, messages, and leader talking points so meetings clearly communicate priorities, recognize wins, and leave team members feeling motivated.&nbsp; Shape the content and experience for key Revenue events (for example, President’s Club and in-person team days), ensuring it connects teams to the business; partner with production and logistics teams to execute.&nbsp; Track whether communications are working by reviewing feedback, survey responses, meeting engagement, and leader input—and adjust approach to improve effectiveness over time.&nbsp; Spend ~20–30% of your time contributing to companywide communications, taking ownership of shared initiatives that extend beyond the Revenue organization. You’ll be successful in this role if you have… Experience operating as an embedded internal communications partner (typically 7–10 years), supporting fast-moving business teams—ideally Revenue or Sales organizations—and owning both communications strategy and hands-on execution. Strong writing and storytelling skills, with the ability to break down complex, multi-audience problems into clear narratives that help teams understand what matters and take action. Business and organizational fluency, including comfort with revenue motions, metrics, and operating rhythms—and an understanding of how decisions get made in complex organizations. Influence and judgment, with a track record of advising leaders, navigating competing priorities, and driving alignment without formal authority—especially during moments of change. A results-oriented mindset, including setting clear success metrics, managing timelines, learning from feedback or data, and ensuring quality work gets delivered on schedule. A modern, tech-forward approach, using tools like generative AI to improve quality, speed, and scale of communications. Bachelor’s degree or equivalent practical experience. Benefits: Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness program with Wellhub Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified&nbsp; Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$125,800&mdash;$150,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Internal Communications Manager

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission Zocdoc’s greatest strength has always been its people, and the people who help our people grow. As a Learning &amp; Development Manager, you’ll play a critical role in shaping our talent landscape, driving development programs that build capability, strengthen culture, and support our long-term strategy. You’ll architect learning experiences that are both high-impact and highly practical, ensuring every employee has the tools, skills, and confidence to excel. From designing leadership journeys to scaling foundational programs, you’ll influence how Zocdoc learns, leads, and evolves for years to come.You’ll enjoy this role if you are… Adaptable and flexible to evolving priorities and changing situations Able to work high and low, fluidly transitioning from being a part of strategy one moment to diving deep in details and working tactically in the next A self-starter as well as an effective communicator with the ability to collaborate and influence at all levels in the organization Service oriented, with a high degree of customer responsiveness An inclusive leader that contributes to creating a sense of belonging Serious about your work, but not about yourself—because let’s face it, you need a sense of humor in today’s world Your day-to-day is… Defining and evolving the company’s learning and development strategy and employee learning offer in alignment with business goals and talent priorities Assessing organizational and leadership development needs in partnership with subject-matter experts, HR Business Partners, and senior leadership Designing and scaling a holistic learning ecosystem, including training programs, leadership development, mentoring, certifications, and external learning partnerships Overseeing the development, delivery, and continuous improvement of learning content and programs to meet diverse audience and business needs Establishing success metrics and governance to evaluate program effectiveness, optimize investment, and ensure sustained impact Managing learning platforms, tools, budgets, and operational logistics while maximizing adoption and return on learning investments Driving engagement and alignment through strategic communications and global collaboration, including partnering with the Pune-based training team to leverage best practices You’ll be successful in this role if you have… A passion for developing talent in an environment that competes relentlessly on talent 6+ years of learning &amp; development experience, with at least 2 years in a manager capacity, preferably with some time spent in a fast paced high growth start-up or tech based organization Knowledge about and ability to apply current learning research and theory to the practice of instructional design and delivery Interest in working alongside leaders and subject-matter experts to define training content and a track record of building creative and scalable programs responsive to the company's evolving strategies Experience setting up and managing learning operations and developing a scalable platform for L&amp;D administration Exceptional organizational, problem-solving, leadership, and project management skills Strong understanding of general business operations and processes that enables you to interact with internal and external partners, including all levels of management The ability to integrate generative AI tools into your daily workflows to automate tasks, foster innovation, and maximize productivity A humble, empathetic leadership style. You’re committed to building equitable, inclusive, and diverse workplaces where every person is treated with dignity and respect Benefits: Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness program with Wellhub Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$111,600&mdash;$145,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Learning & Development Manager

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission Zocdoc’s greatest asset is our people. As an Enterprise Sales Manager, you will lead a team of Sales Associates responsible for generating a strong, consistent pipeline across our large provider group and mid-market segments. You will coach and develop early-career sellers within a structured sales motion, driving measurable improvements in individual performance and enterprise pipeline outcomes. Success in this role is defined by your ability to consistently elevate team performance, deliver clear, data-driven impact within established processes, and develop high-potential talent into more senior roles such as Sales Executive, Account Executive, and Onboarding. You’ll enjoy this role if you are… The kind of person who builds a culture of high performance and impact by establishing trust with their teams Able to work in a fast paced, high pressure environment, while driving results and getting things done The kind of leader who loves to roll your sleeves up, lead by example, and stay close to the work A relationship builder, who’s passionate about the healthcare industry and Zocdoc’s role in making it better for the patient Serious about your work, but not about yourself.&nbsp; Let’s face it - the way things are going, you kind of need a sense of humor Your Day to Day Consistently driving strong results at the top of the funnel Digging into metrics and salesforce to uncover opportunities and trends; delivering those valuable insights to inform process improvements. Actively seeks ways to raise the performance bar at all times. Appropriately balancing quality and quantity leading indicators.&nbsp; Driving results through repeatable and scalable processes.&nbsp; Lead, motivate, and coach Sales Associates to support ongoing skill development and career progression. Foster an innovative, autonomous mindset among reps, empowering them to take ownership of results. Understand individual motivations and tailor coaching approaches to drive performance while developing future Sales Executives, Account Executives, and Onboarding talent. Invest intentionally in team culture by rallying a distributed team around impact, mission, and shared priorities, while strengthening collaboration and belonging. Increase win rates by evolving sales processes and presentations, including developing new scripting, creating sales content, and partnering cross-functionally. Partner closely with the BoF team to build meaningful territory-based relationships and generate pipeline. Benefits Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness program with Wellhub Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$119,000&mdash;$163,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Manager, Enterprise Sales Associates

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission Zocdoc’s most important asset is our people. As a Manager for our Mid-Market Customer Success team, you will lead a new team and function focused on driving sustainable growth and long-term value for provider partners. You will coach and develop junior-level Customer Success Managers, enabling them to manage and grow relationships with mid-market provider groups through a clearly defined but evolving engagement model. This role offers the opportunity to shape how we support and scale mid-market customers by refining playbooks, success metrics, and processes, while consistently developing individual contributors with measurable performance impact and partnering cross-functionally to drive retention, optimization, and growth.You’ll enjoy this role if you are… The kind of person who builds a culture of high performance and impact by establishing trust with their teams Able to work in a fast paced, high pressure environment, while driving results and getting things done The kind of leader who loves to roll your sleeves up, lead by example, and stay close to the work A relationship builder, who’s passionate about the healthcare industry and Zocdoc’s role in making it better for the patient Serious about your work, but not about yourself—because let’s face it, you need a sense of humor in today’s world Your day-to-day is… Consistently driving strong results by analyzing metrics and Salesforce data to uncover trends, inform process improvements, and balance quality with quantity Continuously raising the performance bar by identifying opportunities and implementing repeatable, scalable processes to improve team outcomes Leading, motivating, and coaching the team to drive continuous development while fostering an innovative, autonomous approach to selling Leveraging deep health sector expertise to effectively coach reps on selling to large medical groups Constantly investing in your team culture through intentional focus on rallying your team around their impact, mission, and priorities, while also driving collaboration and sense of belonging among a distributed team Increasing win rate by innovating on existing process and presentation, including developing new scripting, building new sales content, and partnering with support teams Partnering with other provider teams to facilitate a strong customer journey You’ll be successful in this role if you have… A meaningful (2+ years) of sales leadership experience, preferably in the tech or healthcare sector A proven track record of building teams that hit targets and accomplish goals Experience effectively partnering across the organization, navigating and balancing multiple stakeholders at all levels, from executive leadership to individual contributors Superb communication skills! You believe in keeping all of your stakeholders in the loop and know that multiple mediums of communication are the key to success The ability to integrate generative AI tools into your daily workflows to automate tasks, foster innovation, and maximize productivity A humble, empathetic leadership style. You’re committed to building equitable, inclusive, and diverse workplaces where every person is treated with dignity and respect Benefits: Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness program with Wellhub Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$119,000&mdash;$150,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Manager, Mid-Market Customer Success

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp; Your Impact on Our Mission: Zocdoc’s most important asset is our people.&nbsp; As a Senior Recruiter, you’ll play an essential role in our company’s growth. Your ability to think outside of the box to identify, attract and close the nation’s best talent, paired with your passion for creating an efficient and highly personalized candidate experience will impact our employees and patients for years to come.&nbsp; You’ll enjoy this role if you are… Autonomous, urgent, and creative. You genuinely love talent acquisition, and want to own your work and deliver thoughtful, candidate-centric experiences&nbsp;&nbsp; Highly attentive to detail, and organized. You can wisely prioritize your work and balance what needs to be done today versus what can wait Passionate about reporting and data. You realize that data helps inform and improve the work that we do Someone who thinks one step ahead. Recruiting is about connecting the dots with what’s happening in the business Personally motivated by building diverse and inclusive teams&nbsp; Serious about your work, but not about yourself. Let’s face it - in recruiting, you kind of need a sense of humor Your day to day is... Managing the end-to-end recruitment life cycle, from sourcing to offer acceptance Demonstrating consistent expertise in managing multiple requisitions, titles and tenures Partnering with hiring managers on needs and priorities to implement best-in-class talent acquisition strategies and goals that are trackable, accountable, and rooted in data Crafting and co-creating ideas and strategies that contribute to the long-term growth of the company, implementing new recruiting processes and/or optimizing existing processes Tracking pipeline data and insights to provide relevant updates to partners on all roles/projects supported Monitoring the effectiveness of all recruiting efforts leveraging data analysis and reporting, with specific attention paid to continued flow of candidates through the recruiting pipeline Championing building diverse teams. Building strong diverse pipelines, sourcing passive candidates while engaging with inbound applicants Building strong internal relationships and working cross functionally with the greater HR team (including but not limited to HR Business Partners, Compensation, etc.) Delivering an exceptional candidate experience by communicating with candidates from beginning to end Consistently finding ways to optimize and improve candidate experience, recruiting efficiency, and recruiting process You’ll be successful in this role if you have... 5+ years of experience working in recruiting, preferably with at least 2 years of experience in a tech company Experience managing and prioritizing multiple searches, projects and stakeholder relationships The ability to work with little direct supervision in an extremely fast-paced environment Strong consulting, communication and partnership skills with a demonstrated ability to work in a team environment A deep understanding of metrics and recruiting KPIs, with the ability to draw insights and build trackable strategies based upon data Strong negotiation skills&nbsp; Excellent communication skills, inclusive of written, presentation, and verbal communication.&nbsp; Benefits&nbsp; An incredible team of smart and supportive people A competitive compensation package, including attractive medical insurance Amazing perks – think catered lunch every day, Ping Pong, etc. Daycare/creche facility for kids The chance to create a better healthcare experience for millions of patients! Corporate wellness programs with Headspace. Cellphone and wifi reimbursement Competitive parental leave Sabbatical leave (over 5 years) Annual sponsored health check-ups Zocdoc is certified as a great place to work in 2025-2026 About usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Senior Recruiter

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our MissionZocdoc’s most important asset is our people. As a Trust &amp; Safety Associate, your mission is to promote patient and provider trust in the platform and protect the integrity of the marketplace by leading your team in detecting, reporting, and acting on abusive user behavior. As a member of this newly formalized function, you’ll be tasked with executing on Trust &amp; Safety tasks as well as helping build additional structured Trust &amp; Safety workflows in order to keep pace with Zocdoc’s rapidly growing and evolving marketplace.Zocdoc’s Trust &amp; Safety Operations function is at the nexus of our&nbsp;Community Standards, partnering with cross-functional teams such as Product, Data, Sales, Service, and Legal to execute on mitigating behavior and content that is out of line with the platform’s standards. As a Trust &amp; Safety Associate, you’ll be responsible for the critical daily operations that determine how well Zocdoc’s marketplace represents its standards.You’ll enjoy this role if you are… Are a proactive operator who can bridge the gap between strategic policy and hands-on execution Are a curious problem-solver who enjoys diving into data to uncover trends and patterns Thrive in a fast-paced environment where you can identify issues and quickly communicate insights to the right stakeholders Are personally motivated by seeing your work make a tangible impact on the safety of our users and the integrity of our platform, even if your contributions aren’t in the spotlight Are comfortable navigating varying levels of ambiguity and can stay focused on the task at hand Are confident in engaging in difficult conversations and decisions, especially in writing Are proud of the quality of your work, but don't take yourself too seriously Your day to day is… Applying Zocdoc’s Community Standards to ensure our platform is a safe and respectful environment for all users Investigating complex cases and user concerns, leveraging data and analytical skills to reach well-reasoned decisions. This includes managing high-volume email correspondence and oral communication with both internal and external stakeholders Proactively identifying trends and emerging threats that could put Zocdoc or its users at risk, and escalating key insights to T&amp;S leadership with urgency Providing feedback to T&amp;S leadership and product teams to help improve policies, processes, and tools aimed at addressing bad actors and enhancing the user experience Partnering daily with cross-functional teams like Service, Sales, Product, Legal, and Marketing to execute on the T&amp;S and company-wide mission You’ll be successful in this role if you have… 1+ years of work experience in a hands-on Trust &amp; Safety, operations, or service role with some customer-facing responsibilities Strong written communication skills, with the ability to clearly articulate complex policies and decisions to users via email A highly analytical and data-driven approach to problem-solving and decision-making Excellent critical thinking skills, with the ability to make sound, high-stakes decisions with real consequences. Empathy in all situations and resilience, with a deep understanding of user perspectives to navigate and resolve sensitive issues Resourcefulness and adaptability, with a proactive approach to solving ambiguous challenges and a commitment to operational excellence. Benefits: Flexible work environment Competitive PTO 100% paid employee health benefit options (including medical, dental, and vision) 401(k) with employer funded match Corporate wellness program with Wellhub Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.Remote Base Salary Range$24.63&mdash;$28 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Associate, Trust and Safety

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission Zocdoc’s most important asset is our people. As a Director of Enterprise Sales you’ll own the strategy and execution to drive revenue and other commercial objectives with large healthcare organizations as they partner with Zocdoc. You will lead a team of individuals from diverse backgrounds, including managers and senior level salespeople. You will create best practices, optimize existing processes, and introduce new innovative workflows to advance the team and make a bigger impact on Zocdoc. Additionally, you will create visibility for leadership about how this team fits into key company goals, performance against company goals both strategically and tactically, and forecast commercial outcomes. You’ll enjoy this role if you are… Personally motivated by coaching and developing senior level sales people with clear metrics and targets You genuinely love driving strategy to match the changing needs of the business Passionate about leveraging data to create actionable insights that will solve complex problems The kind of person who builds a culture of high performance and impact by establishing trust with their teams Your day to day is… Building strategy to drive commercial results at large healthcare providers Leading and developing talent to build a team of top performers Creating a positive culture, fueled by learning and development Delivering results while keeping team members motivated and holding people accountable Evolving and adapting strategy to changing business needs while maintaining buy-in and vision from their teams Leveraging data to make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems Collaborating with internal stakeholders to identify areas of continued efficiency for current workflows You’ll be successful in this role if you have… Meaningful 5+ years of Sales Leadership experience, ideally in the healthcare sector Proven track record of making customers successful and valuable An unrelenting desire to build more equitable, inclusive and diverse workplaces.&nbsp; You view this role as an opportunity to create positive change Experience establishing processes, systems, and best practices within an ambiguous, entrepreneurial environment Ability to create strategic plans that meet internal goals and client expectations Proven track record of successfully driving revenue growth with sophisticated buyers at complex enterprise clients Superb communication skills! You believe in keeping all of your stakeholders in the loop and know that multiple mediums of communication are the key to success Humility. You believe in treating all people with dignity and respect, regardless of title or tenure&nbsp; Benefits: Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness program with Wellhub Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$200,000&mdash;$252,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Director, Enterprise Sales

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission: At Zocdoc, we’re on a mission to give power to the patient. As a Technical Implementation Specialist, you’ll combine technical expertise with a passion for client service to onboard large health systems and enterprise clients. You’ll guide them through every step of the integration journey—from discovery to go-live—ensuring both a seamless technical experience and white-glove support. Your ability to troubleshoot, communicate clearly, and lead with empathy will directly influence client satisfaction and long-term success. You’ll enjoy this role if you are… A highly motivated person with strong technical acumen and problem-solving skills. A detail-oriented person who loves working alongside a close-knit team. A highly organized person who navigates ambiguity and can stay on top of multiple technical projects at a time. A proactive problem-solver with a sharp technical mind. Highly organized and thrive in fast-paced, collaborative environments. Motivated by impact and energized by helping clients adopt new technology. Comfortable navigating ambiguity while managing multiple projects. Your day-to-day is… Own the technical onboarding process for health systems and enterprise provider groups from discovery to go-live. Act as the primary technical point of contact, managing integrations across Zocdoc’s internal teams and client stakeholders. Coordinate project timelines and deliverables, ensuring successful implementations that align with client needs and Zocdoc's KPIs. Troubleshoot complex sync and integration issues, perform QA testing, and provide go-live support. Document technical workflows and maintain internal knowledge bases. Partner with Engineering and Product teams to escalate and resolve technical roadblocks. Train support specialists and contribute to team onboarding and process improvement efforts. Assist with technical pre-sales conversations and respond to RFPs or stakeholder questions when needed. Handle sensitive customer data and business information with the highest standard of confidentiality and integrity. &nbsp; &nbsp;You’ll be successful in this role if you have… 2+ years of experience in Tier 1 or Tier 2 technical support, help desk, or customer-facing roles, with a strong aptitude for troubleshooting and solving technical issues. A proven ability to diagnose and communicate complex technical problems clearly and effectively. Hands-on experience with tools like Jira, Confluence, Monday.com, and Excel or Google Sheets to manage tasks and track progress. Strong written and verbal communication skills—you can translate technical concepts into clear, client-friendly language. Demonstrated leadership within a team setting (e.g., mentoring, encouraging peers, or taking initiative to improve team processes). Excellent multitasking and time management skills in a fast-paced, dynamic environment. A collaborative mindset and experience working across cross-functional teams. A strong sense of ownership and a customer-first attitude—you're passionate about delivering high-quality service. An empathetic, professional approach to client interactions, with a consistent focus on the customer experience. &nbsp; &nbsp; Benefits: Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness program with Wellhub Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$72,900&mdash;$85,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Technical Implementation Specialist

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our MissionWe are looking for a Senior Machine Learning Engineer to join our Sponsored Results Team, one of our fastest-growing product areas! In this role, you will use your machine learning and engineering expertise to develop systems that enhance our products and facilitate improved healthcare experiences for patients and providers. As a Machine Learning Engineer, you will play a key role in building and optimizing new algorithms for our core Sponsored Results product. You'll collaborate with cross-functional teams, including Product, Analytics, and Sales, to ensure that our algorithms are fine-tuned for maximum client value and revenue growth.&nbsp; Healthcare providers face a challenging space to grow their business and use their resources effectively, with Zocdoc’s Sponsored Results providing unparalleled value in this space. Your work will help drive performance improvements and expand Zocdoc’s share of marketing spend in a way that improves patient outcomes and experiences. You’ll enjoy this role if you are… Passionate about optimizing complex algorithms for business growth and working with a fantastic team Deeply interested in ML Platform initiatives like building the infrastructure, abstractions, and tools for other ML practitioners Also excited about working on hands-on model development (iterating on features, training runs, and evaluation to ship improved models) Excited by iterating on complex problems with high reward in a fast-paced environment Happy working in a highly collaborative environment, pairing closely with data scientists, backend engineers, sales, and product managers daily. Your day-to-day will include… Designing and building scalable ML infrastructure, including feature stores, data pipelines, and experiment tracking, to streamline the end-to-end model lifecycle and accelerate ML Engineer development Contributing to the development and optimization of Sponsored Results auction algorithms, focusing on improving patient and provider experiences, predictive accuracy, and efficient bid pricing Closely partnering with Sales and Product teams as a fellow business owner to ensure the SPO platform is performing optimally for clients Brainstorming with an amazing team and rapidly shipping new features and scalable code to millions of users Making a meaningful impact as you own and release features that will impact patients, doctors, and team members alike Mentoring peers, with the notion that helping others means learning and growing yourself You’ll be successful in this role if you have… 4+ years of experience building, deploying, and maintaining production ML systems at scale Demonstrated ability to design ML platforms or shared infrastructure Strong background in building scalable algorithms and systems, with a focus on performance and reliability Experience working with predictive models or auction mechanics, especially in the context of digital marketing or ads Proven ability to mentor engineers, helping them grow while delivering solutions aligned with revenue and business outcomes Good understanding of ML concepts and techniques. Experience with training models for production release is a big plus. Experience with languages and tools like Python, Scala, and machine learning frameworks Driven, curious, and continuously seeking to improve products or learn new skills and technologies 5+ years of experience in professional software development A Computer Science or related degree (preferred) &nbsp; Benefits: Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$208,600&mdash;$279,600 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Senior Machine Learning Engineer

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;You’ll enjoy this role if you are… Deeply motivated to help patients find and book care through SEO. A builder who thrives on developing scalable SEO systems that improve discoverability and conversion. Analytical and experimental, using data to identify content gaps, booking opportunities and test improvements. A collaborator who enjoys working across product, engineering, design, and marketing teams. Excited to make measurable contributions to patient acquisition and bookings through organic search&nbsp; Experienced in enterprise-scale SEO (100k+ URLs, multiple content types). Serious about your craft, but not about yourself — you believe in progress before perfection and can laugh along the way.&nbsp; Motivated by transforming how people experience healthcare&nbsp; Your day to day is… This role owns SEO for Zocdoc’s patient booking marketplace while also supporting organic visibility and adoption of provider and enterprise products that power the platform. Owning the SEO strategy for patient, provider, and enterprise-facing pages to drive visibility, trust, and conversion through organic search. Conducting deep keyword and competitor research to identify content gaps and growth opportunities across all marketplace use cases. Partnering cross-functionally with product, design, and engineering to embed SEO best practices into new booking flows and marketplace surfaces. Building and maintaining a scalable content engine across a massive, dynamic page inventory to capture high-intent patient keywords. Optimizing on-page elements—including metadata, structured data, and internal linking—to improve the performance of doctor profiles and product pages. Supporting the adoption of provider and enterprise tools by improving how product capabilities surface in organic search results. Monitoring rankings, traffic, and booking signals, then translating that data into actionable recommendations for stakeholders. Identifying and testing SEO-driven improvements, using performance data to iterate on content structure and discoverability. Evaluating how content surfaces in AI-powered and generative search experiences, applying structured data to ensure visibility and accuracy. Delivering measurable organic growth by improving rankings and traffic that directly impact patient bookings. Collaborating with marketing and engineering teams to align SEO initiatives with Zocdoc’s broader growth and product roadmaps. Shaping product experiences using real-time search insights to ensure booking flows remain discoverable as algorithms evolve. You’ll be successful in this role if you have… 3–5 years of experience in SEO, with a strong focus on B2C content optimization and organic growth. Expertise in keyword research, on-page optimization, and conversion-focused SEO strategies. Proficiency with SEO tools (Google Analytics, Search Console, SEMrush, Ahrefs, STAT, Screaming Frog, Botify). Strong skills in data visualization and reporting (e.g., Looker, Tableau, SQL, or similar). Excellent written and verbal communication skills with an eye for detail. Analytical and experimental mindset, able to translate performance metrics into strategic recommendations. Proven ability to work cross-functionally with product, content, design, and engineering teams. Ability to anticipate and adapt to changes in search behavior, including AI-driven and generative discovery experiences, ensuring Zocdoc remains visible and competitive as search evolves. Bonus: Experience in healthcare, marketplace platforms Key Performance Indicators: Improved rankings for high-intent patient booking keywords. Growth in organic traffic to patient-facing pages. Increase in completed patient bookings attributable to SEO-driven traffic. Engagement and conversion metrics across the booking funnel (CTR, time on page, booking completion rate). Visibility and traffic growth for provider solution tools influenced by SEO. Clear, data-driven reporting on KPIs to stakeholders, translating performance into actionable recommendations. Benefits: Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness program with Wellhub Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified&nbsp; Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$116,900&mdash;$150,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Strategist, SEO

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;About the Role: This role will shape the backbone of Zocdoc’s provider data ecosystem - building high-performing teams, scalable processes, and cross-functional systems that enable rapid marketplace expansion and world-class data quality. As a manager within Provider Data Operations, you will own and scale a growing function responsible for ensuring the integrity, accuracy, completeness, and compliance of provider data across the platform. You will drive operational strategy, lead process and automation initiatives, and partner closely with global stakeholders to deliver efficiency and reliability at scale. A Day in the Life of a Provider Data Operations Manager:&nbsp; Own Team Performance &amp; Operational OutcomesLead a team of 20–30 (including Researchers, Associates, Senior Associates, and Team Leads) and own end-to-end performance across productivity, quality, SLA adherence, and operational reliability. Ensure consistent delivery through strong oversight, prioritization, and removal of execution roadblocks. Lead Cross-Functional Initiatives &amp; Drive ImpactOwn medium-sized projects and cross-functional initiatives, driving timelines, stakeholder alignment, and measurable outcomes. Partner closely with Product, Engineering, Sales, and other stakeholders to resolve systemic issues and improve workflows. Plan Capacity &amp; Enable Scalable ExecutionManage capacity planning and prioritization across monthly and quarterly horizons. Anticipate future skill and resource needs, and align team structure to evolving business demands and strategic goals. Develop Leaders &amp; Build High-Performing TeamsCoach and develop both individual contributors and Team Leads through structured feedback, performance reviews, and targeted development plans. Build a strong talent pipeline through hiring, retention, and creating a high-engagement, recognition-driven environment. Drive Data-Informed Decisions &amp; Continuous ImprovementLeverage data and performance insights to identify trends, risks, and opportunities. Translate insights into actionable improvements that enhance efficiency, quality, and team effectiveness. Enable AI &amp; Automation at ScaleIdentify and drive high-impact opportunities to leverage AI and automation across workflows. Partner with AI, Product, and Engineering teams to design, test, and scale solutions that reduce manual effort, improve data quality, and increase operational throughput. Guide the team in adopting AI-driven tools and transitioning from manual processes to scalable systems. Align Team with Strategy &amp; Business PrioritiesTranslate high-level objectives into clear, actionable plans for the team. Reinforce priorities, manage trade-offs, and maintain alignment during periods of change or ambiguity. Represent team needs effectively in leadership and cross-functional forums. Manage Stakeholder Relationships &amp; Navigate ComplexityBuild strong relationships across functions, balance competing priorities, and align stakeholders around shared goals. Navigate ambiguity, make sound decisions with incomplete information, and ensure the team remains focused on outcomes. Skills &amp; Qualifications: Bachelor’s/Master’s degree from a reputed institution with a strong academic record.&nbsp; 9-12 years of experience in data/business operations, analytics, or research, with at least 2–3 years managing and coaching people (10+ direct or indirect reports) in operations or customer service teams. Proven experience scaling teams and operations, including hiring, process reengineering, and leading leads. Familiarity with Microsoft Excel and Google Sheets including Google AppScripts. Excellent communication and stakeholder management skills; strong customer-service orientation. Analytical mindset with attention to detail and the ability to operate effectively in a fast-paced, evolving environment. Familiarity with Salesforce, SQL, BI tools (Tableau / Power BI), or automation platforms is a plus. A background in US healthcare/ US insurance or Healthcare Tech companies is a plus. Experience working across global or cross-timezone teams (India/US) is a plus. Track record of using AI or advanced automation and driving AI initiatives to improve workflow efficiency. Ability to guide teams in adopting AI tools and integrating them into day-to-day operations, moving from experimentation to sustained impact. Benefits:&nbsp; An incredible team of smart and supportive people. A competitive compensation package, including attractive medical insurance. Amazing perks – think catered lunch every day, Ping Pong, etc. Daycare/creche facility for kids. The chance to create a better healthcare experience for millions of patients! Corporate wellness programs with Headspace. Cellphone and wifi reimbursement. Competitive parental leave. Sabbatical leave (over 5 years). Annual sponsored health check-ups. Zocdoc is certified as a Great Place to Work 2025-2026. About usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Manager, Provider Data Operations

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission Zocdoc’s most important asset is our people. As a Go-to-Market / Commercialization Lead, you’ll play a meaningful role in ensuring our product roadmap translates into real-world adoption, customer value, and sustainable revenue growth. You will sit at the center of Product, Sales, Marketing, Enablement, and Operations—shaping how new offerings come to life in the market and ensuring teams are fully prepared to win from day one.&nbsp; &nbsp; You’ll enjoy this role if you are… Personally motivated by turning strategy into execution and seeing ideas land successfully with customers Autonomous, urgent, and creative. You genuinely love building structure where ambiguity exists and driving momentum across teams Highly collaborative and comfortable influencing without authority at all levels of the organization Passionate about helping go-to-market teams succeed with clarity, confidence, and the right tools A strong systems thinker who balances big-picture strategy with operational detail The kind of person who spots risk early, speaks up clearly, and proposes thoughtful solutions Serious about your work, but not about yourself. Let’s face it—the way things are going, you kind of need a sense of humor &nbsp; Your day to day is… Owning and evolving Zocdoc’s standard GTM readiness framework, including stage gates, RACIs, critical-path deliverables, and launch scorecards Translating product roadmaps into quarterly GTM operating plans by segment (e.g., SMB/local vs. enterprise) in close partnership with Product and Product Marketing Ensuring front-line readiness across Sales, Partnerships, Support, and Operations—including positioning, messaging, pricing and packaging rules, quoting, billing, and escalation paths Driving cross-functional working groups to answer critical pre-launch questions such as who sells, who supports, target accounts, ICP fit, offer rules, and success metrics Defining and standing up launch measurement to track adoption, pipeline creation, win-rate impact, expansion, retention, and support burden Identifying execution risk early (systems, staffing, training, claims, SLAs), proposing mitigation plans, and keeping leadership informed with clear updates &nbsp; You’ll be successful in this role if you have… A meaningful (8+ years) experience in GTM, commercialization, revenue enablement, strategy/operations, or product marketing with close sales partnership A proven track record leading complex, cross-functional launches with pricing and packaging implications Strong executive presence with the ability to communicate clearly, influence decisions, and run QBR-style performance reviews A data-driven mindset—you can define success metrics, build simple models, and use insights to guide decisions The mentality of an entrepreneur/owner with a strong bias toward action and accountability Superb communication skills and a belief that keeping stakeholders informed through multiple channels is key to success Humility. You believe in treating all people with dignity and respect, regardless of title or tenure The ability to integrate generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity &nbsp; Benefits: Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness program with Wellhub Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified &nbsp; &nbsp;Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$160,000&mdash;$214,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Principal, GTM Readiness and Strategy

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact On Our Mission Zocdoc’s most important asset is our people. As competition increases in our marketplace, Partner Marketing Sales Executives leverage Sponsored Results as a marketing solution for our clients to increase their exposure and booking volume. You’ll be motivated by driving revenue and working on a team with tangible results crucial to Zocdoc’s success by driving up the value we receive from our clients. We are looking for someone with a high degree of persuasive communication, a history of consistently strong results, and the ability to manage a fast moving, full-cycle sales funnel.&nbsp; You’ll enjoy this role if you are… A hunter, who’s passionate about the healthcare industry and Zocdoc’s role in making it better for the patient Able to utilize consultative selling rooted in genuine curiosity to challenge and influence clients to think outside the box Data-driven, leveraging market and industry knowledge in your decision-making Interested in the Healthcare or Consumer Technology&nbsp; Motivated by driving clear metrics and targets that impact the bottom line Your day to day is… Managing a full sales pipeline of prospective Sponsored Results clients from top to bottom Learning the ins and outs of our Sponsored Results product, and have the ability to speak to the value of a cost per booking tool in the marketing funnel Achieving and consistently exceeding monthly sales goals and targets Utilizing Salesforce.com to log and track all client-related information, outreach and call outcomes Exhibiting brand building behaviors in all interactions internally and externally Seeking out and utilizing feedback from sales leadership to adapt and implement improved sales strategies and processes. You’ll be successful in this role if you have… At least 2-3 years of sales experience in a closing role Experience in a full cycle sales role preferred&nbsp; Strong consultative selling skills Quick learner eager to develop new skills in a fast paced environment Self Awareness, with the ability to effectively prioritize where time should be focused in order to drive the greatest impact possible Superb communication skills! You believe in keeping all of your stakeholders in the loop and know that multiple mediums of communication are the key to success Benefits: Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness program with Wellhub Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$75,000&mdash;$105,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Sales Executive, Ads

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission:&nbsp; Zocdoc’s most important asset is our people. As a Customer Experience Trainer, you’ll play a meaningful role in scaling and evolving our training function, ensuring our CX team is equipped with the knowledge and tools they need to deliver best-in-class support to patients and providers. You’ll be instrumental in designing and facilitating engaging learning experiences and ensuring knowledge consistency across the Customer Experience organization. You’ll enjoy this role if you are… Personally motivated by enabling others to thrive through impactful education and coaching Passionate about simplifying complex topics and tailoring content to diverse learning styles Organized and proactive, with strong attention to detail and time management skills Energized by cross-functional collaboration and communication A problem-solver who is continuously seeking ways to improve training programs and learner engagement Able to balance autonomy with alignment and drive forward initiatives with minimal oversight Serious about your work, but not about yourself – a sense of humor and resilience goes a long way here! Your day to day is… Leading engaging and interactive training sessions for new Customer Experience hires Facilitating ongoing training on product updates, process improvements, and skill development Supporting certification assessments and gathering trainee feedback to continuously refine the learning experience Assisting in the development and upkeep of training materials – including decks, eLearning modules, and resources – using adult learning best practices Maintaining alignment between training materials and knowledge base content Partnering with QA, CX Leadership, Product Marketing, and other stakeholders to surface learning opportunities and address knowledge gaps Administering and maintaining training logistics such as attendance tracking and impact reporting Participating in team debriefs to share insights and help evolve Zocdoc’s training strategy You’ll be successful in this role if you have… An unrelenting desire to build more equitable, inclusive and diverse workplaces. You view this role as an opportunity to create positive change Meaningful 5+ years experience in training, facilitation, onboarding, or a similar support role, preferably in the healthcare industry Passion for delivering best-in-class customer service and promoting a customer-centric culture A compassionate but consultative, and confident approach with team members and customers A fundamental understanding of performance management, talent development, and stakeholder communication The mentality of an entrepreneur/owner and a strong bias to action Superb communication skills! You believe in keeping all of your stakeholders in the loop and know that multiple mediums of communication are the key to success Humility. You believe in treating all people with dignity and respect, regardless of title or tenure Benefits… An incredible team of smart and supportive people A competitive compensation package, including attractive medical insurance Amazing perks – think catered lunch every day, Ping Pong, etc. Daycare/creche facility for kids Phone and Wifi bill reimbursement Zocdoc is certified as a Great Place to Work 2022-2026 About usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Trainer, Customer Experience

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact On Our Mission Zocdoc is looking for an Associate, Influencer Marketing to join our Growth Marketing team. Reporting to the Acquisition Marketing Manager, you’ll help manage and scale our influencer program in partnership with our Sr. Associate, Influencer Marketing and our external agency. This is an ideal role for someone who’s equal parts data-driven and strategic, thrives in a fast-paced environment, and brings excellent attention to detail to everything from creative review to performance reporting. &nbsp; You’ll enjoy this role if you are…&nbsp; Personally motivated to drive measurable business results across diverse influencers and platforms. Highly skilled at identifying trends and high-potential opportunities across Podcasts, YouTube, Instagram, and TikTok. Passionate about building authentic creator relationships and proactive in pursuing new collaborations across platforms. Resourceful and innovative, thriving in the evolving landscape of social media and content creation. &nbsp; Your day to day is… Supporting influencer campaign execution across Podcast and YouTube—from planning through launch, optimization, and wrap reporting. Partnering with our agency to identify, evaluate, and recommend creators and placements based on performance insights, audience fit, and budget. Coordinating campaign logistics, including timelines, deliverables, approvals, tracking links/promo codes, and asset organization. Reviewing influencer content for brand alignment, accuracy, and compliance with campaign requirements, and providing clear feedback when needed. Monitoring and reporting performance using core acquisition metrics (e.g., CVR, ROAS, incremental lift where applicable), and helping translate results into actionable learnings. Maintaining clean, accurate documentation (campaign trackers, creator databases, test results, learnings, and post-campaign recaps). Contributing to strategy and testing by helping develop hypotheses (creative, offer, audience, format, partner mix) and supporting test design and analysis. Collaborating cross-functionally with Brand, Creative, Legal/Compliance, and Analytics partners to ensure campaigns are executed smoothly and thoughtfully. &nbsp; You’ll be successful in this role if you have… At least 1 year of experience in influencer marketing, creator partnerships or performance marketing (Podcast/Youtube experience a plus). Strong analytical skills and comfort working with performance data to inform decisions. Exceptional attention to detail—you catch issues before they become problems and keep campaigns organized. Solid project management skills: you can juggle multiple campaigns and deadlines without dropping the ball. Clear, concise communication skills (written and verbal), including comfort collaborating with agencies and external partners &nbsp; Benefits &nbsp; Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness program with Wellhub Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified&nbsp; &nbsp; &nbsp;Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$80,000&mdash;$105,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Associate, Influencer Marketing

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;About us: Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. However, in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; About the Role: In this role, you will leverage your technical expertise to set up and maintain an accurate and comprehensive database of doctor profiles and healthcare institutes. The ideal candidate will possess a high level of attention to detail and a strong ability to work with large data sets. A Day in the Life of a Provider Data Operations Associate: Utilize SQL to extract, manipulate, audit and analyze data&nbsp; Build and maintain detailed provider profiles by merging data from multiple sources, ensuring accuracy and consistency. Use Excel/Google spreadsheets to manage and update large datasets, create reports, and conduct data analysis Review and verify the accuracy of provider information to ensure all details are up-to-date, and address any gaps or inconsistencies through outreach Ensure all data privacy and compliance standards are met Skills &amp; Qualifications: At least a bachelor’s degree from a reputed institution (good percentage or a minimum of 60% in 10th/12th/graduation and above) At least 2 years of work experience Relevant experience in data analysis, SQL, or Excel-based roles is highly desirable. Familiarity with AI-powered tools for research, summarization, and data validation, with the ability to review, refine, and quality-check AI-generated outputs. Advanced knowledge of Microsoft Excel and Google Sheets Exceptional attention to detail and accuracy in working with complex data Strong problem-solving skills and the ability to analyze and resolve data discrepancies Ability to manage and prioritize multiple tasks in a fast-paced environment Excellent written and verbal communication skills in English, with the ability to work effectively in a team A background in US healthcare or other data-driven industries is a plus Benefits An incredible team of smart and supportive people A competitive compensation package, including attractive medical insurance Amazing perks – think catered lunch every day, Ping Pong, etc. Daycare/creche facility for kids The chance to create a better healthcare experience for millions of patients! Corporate wellness programs with Headspace Cellphone and wifi reimbursement Competitive parental leave Sabbatical leave (over 5 years) Annual sponsored health check-ups Zocdoc is certified as a Great Place to Work 2024-2025About usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on Our Mission As the Engineering Manager for the Site Reliability Engineering team in India, you will lead a mission-critical function that keeps Zocdoc’s infrastructure secure, cost-efficient, observable, and reliable. You will guide a team responsible for OS and container patching, CI/CD infrastructure, cloud cost management, container image lifecycle, and Artifactory/security scanning. Your leadership will shape the systems, processes, and automation that platform and product engineers depend on every day. You will help define operational excellence for this new team-setting standards, maturing practices, and ensuring high-confidence execution across routine patching cycles, builder-image maintenance, and automated compliance. You’ll be both a technical partner and a people leader, capable of stepping into complex technical discussions while coaching the team toward strong ownership, efficient execution, and a culture of continuous improvement. You’ll enjoy this role if you… Are passionate about operational rigour, automation, and secure-by-default practices Thrive in ambiguous, build-from-scratch environments Enjoy coaching engineers and establishing high team standards Communicate clearly and transparently across stakeholders Balance short-term execution with long-term platform improvements Bring calm leadership and clear direction during operational escalations Your day-to-day is… Leading and mentoring a Site Reliability Engineering team responsible for: OS and container patching lifecycles AWS cost optimisation, tagging strategy, and reporting CI/CD infrastructure, including TeamCity licensing, agent build images, and underlying compute Artifactory maintenance and dependency management Container-based image creation and standardisation Automation and monitoring for all team-owned systems Establishing operational processes, readiness criteria, and automation-first principles Partnering with Security, SRE, and Platform teams to align on compliance, observability, and reliability expectations Driving consistent execution through clear goal-setting, planning, and accountability rituals Managing escalations and ensuring high-quality incident response and follow-through Leading cost governance strategy and tooling improvements Advocating for engineering culture, hiring the right talent, and developing strong career pathways Making thoughtful trade-offs, balancing product velocity, safety, and efficiency You’ll be successful if you have… 10+ years in DevOps, SRE, Platform, or Infrastructure Engineering roles 3+ years managing engineers, with experience building or scaling teams Strong technical fluency with Linux, containers, CI/CD systems, and AWS Experience owning patching, compliance, and security-oriented automation at scale Familiarity with cost management and cloud-usage optimisation Proficiency with infrastructure-as-code (Terraform, CDK, etc.) Experience managing internal platforms as products with clear stakeholders Clear, structured communication and strong decision-making instincts A coaching mindset with a track record of growing high-performing teams A bias towards automating toil, and leaving systems better than you found them Benefits&nbsp; An incredible team of smart and supportive people A competitive compensation package, including attractive medical insurance Amazing perks – think catered lunch every day, Ping Pong, etc. Daycare reimbursement The chance to create a better healthcare experience for millions of patients! Corporate wellness programs with Headspace Cellphone and wifi reimbursement Competitive parental leave Sabbatical leave (over 5 years) Annual sponsored health check-ups Sponsored counselling and therapy via Betterlyf Competitive PTO Zocdoc is certified as a Great Place to Work 2022-2026 About usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Manager, Site Reliability Engineering

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on Our Mission As a Staff Site Reliability Engineer, you will be the technical leader for the India DevOps team - driving automation, reliability improvements, patching frameworks, CI/CD lifecycle maturity, and secure container image practices. You will set the technical vision, partner across engineering, and elevate operational rigour through tooling, guidance, and high-leverage implementations. At Zocdoc, we set a high bar of expectations for Staff SRE roles: this position requires deep systems fluency, strong ownership, and the ability to influence across teams without authority. Continuous uptime and efficient incident triage are a must for serving our patients and providers, who depend on our platform for receiving the best quality care for themselves and their loved ones. You’ll play a key role in maturing our patching strategy, cost governance framework, scanning workflows, and infrastructure automation - helping Zocdoc operate a secure, scalable platform that continues to grow in size and scope year after year. You’ll enjoy this role if you… Are a technical expert with a platform mindset Are endlessly curious about how systems fail and how automation prevents toil Build scalable internal tools and patterns - not one-off solutions Communicate clearly during escalations and lead by influence Care deeply about security, compliance, and efficiency Mentor others and elevate team-wide technical standards Your day-to-day is… Leading the design of automation frameworks for: OS and container patching CI/CD builder image pipelines and compute provisioning Artifactory and container registry operations Container-based image governance and lifecycle tooling AWS tagging enforcement, cost reporting, and optimisation workflows Acting as a senior responder in the DevOps on-call rotation Partnering with the rest of the Infrastructure and Platform teams to improve and harden shared systems Defining observability, alerting hygiene, and service-quality expectations for Infrastructure-owned systems Driving systemic improvements - reducing manual work, increasing safety, and scaling repeatable workflows Authoring internal standards for image creation, patching cadence, CI/CD hygiene, and cost governance Mentoring Senior engineers on technical excellence, debugging maturity, and operational rigour Championing operational readiness and risk-aware execution across all team activities You’ll be successful in this role if you have… 8+ years operating production infrastructure in cloud-native environments Deep expertise with Linux internals, container lifecycle, CI/CD tooling, and infrastructure automation Strong experience with AWS services, cost governance, and large-scale cloud environments Proficiency with CDK &amp; Terraform or similar IaC tooling Hands-on experience with Artifactory maintenance, security scanning, and image hardening Strong incident response maturity and debugging frameworks A track record of influencing standards, tooling, and engineering culture An automation-first mindset that eliminates toil and increases system safety Benefits&nbsp; An incredible team of smart and supportive people A competitive compensation package, including attractive medical insurance Amazing perks – think catered lunch every day, Ping Pong, etc. Daycare reimbursement The chance to create a better healthcare experience for millions of patients! Corporate wellness programs with Headspace Cellphone and wifi reimbursement Competitive parental leave Sabbatical leave (over 5 years) Annual sponsored health check-ups Sponsored counselling and therapy via Betterlyf Competitive PTO Zocdoc is certified as a Great Place to Work 2022-2026 About usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Staff Site Reliability Engineer

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;*Please note, we are open to remote candidates for this role. Your Impact on our Mission As a Staff Software Engineer on Zocdoc’s Search Services team, you will play a critical role in evolving one of the most important experiences we deliver to patients: helping them intuitively find and access the care that’s right for them. Our mission for 2026 and beyond is ambitious—we are transforming Zocdoc’s search function to an intelligent, intent-driven experience using embeddings, LLMs, and modern ranking models. This evolution requires rethinking our search architecture from the ground up, and delivering personalized, agentic flows that guide patients to care with unprecedented clarity and ease. You will lead the design and development of the high-performance backend services, APIs, and data infrastructure that make this vision possible. From our tier-1 search service and vector search systems to cross-encoder ranking pipelines, your work will power the intelligence behind Zocdoc Search. You’ll set the technical bar for backend engineering excellence while shaping the strategy of Zocdoc Search—helping unlock a new generation of intelligent, scalable, and patient-centered search infrastructure.&nbsp; You’ll enjoy this role if you are Passionate about building sophisticated backend systems — distributed services, data pipelines, and APIs that need to operate at scale with low latency and high reliability. Excited to architect the infrastructure powering intelligent search — from vector retrieval and cross-encoder reranking to real-time ingestion and indexing. Motivated by the challenge of integrating ML model serving, embeddings, and LLM-driven flows into production backend systems that serve millions of patients. A technical leader who thrives on architecting systems, mentoring engineers, and elevating code quality and team-wide execution &nbsp;An excellent communicator who collaborates effectively with product, data science, and infrastructure partners. Energized by solving ambiguous infrastructure and architectural challenges to deliver elegant, robust solutions. Your day to day is… Architecting and building core backend services, APIs, and data infrastructure that power Zocdoc’s next-generation search platform. redesigning how provider, availability, and content data is ingested and flows through indexing pipelines into search and ML systems. Designing and optimizing low-latency query paths across our tier-1 search service, vector search infrastructure, and cross-encoder ranking systems. Integrating ML model serving, embedding generation, and ranking signals into production backend services through scalable, observable patterns. Driving architectural direction and setting engineering standards across the Search Services organization through design docs, technical deep dives, and high-signal code reviews. Mentoring engineers on backend best practices, distributed systems design, API architecture, and technical decision-making. Building robust observability into backend services—measuring, debugging, and improving performance, reliability, and data freshness across the entire search stack. You’ll be successful in this role if you have… A proven track record of owning and scaling complex, high-traffic backend platforms, with deep expertise in distributed systems design and long-term architectural thinking. Deep hands-on expertise with C# / .NET or comparable backend frameworks, with a focus on performance optimization, concurrency, and service-oriented architecture. Significant experience designing and operating large-scale data pipelines, ingestion systems, or stream-processing workflows. &nbsp;Strong experience with AWS services and cloud-native infrastructure patterns — ECS, Lambda, DynamoDB, SQS/SNS, Kinesis, OpenSearch, S3, and similar. Familiarity with search technologies, vector databases, embedding models, and ML model serving, with a strong understanding of how to operate these at production scale. Strong communication skills that align engineering, product, data science, and infrastructure stakeholders around shared goals. A passion for mentoring engineers, setting engineering best practices, and raising the overall technical quality bar. Experience designing systems for high availability, fault tolerance, and graceful degradation in latency-sensitive environments. NYC&nbsp; Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified&nbsp; Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$211,100&mdash;$285,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Staff Software Engineer, Search

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your impact on our mission Zocdoc’s most important asset is our people.&nbsp; As a Lead G&amp;A Recruiter, you’ll play an essential role in our company’s growth by supporting staffing for growing teams across Marketing, Operations, POps, and more. Your ability to think outside of the box to identify, attract, and close the nation’s best talent, paired with your passion for creating an efficient and highly personalized candidate experience, will impact our employees and patients for years to come. &nbsp; You’ll enjoy this role if you are… Motivated by working in a fast-paced, data-driven recruitment environment, where we blend art and science to hit our goals A leader by example; you enjoy inspiring and motivating your peers through a personal demonstration of excellence in your work Highly autonomous, and enjoy tackling complex challenges. You welcome ambiguity and get excited about the unknown Passionate about continuously improving everything you touch, from candidate experience to recruitment processes to stakeholder relationships. You’re not afraid to ask questions and challenge processes and opinions to drive the most impactful recruiting outcomes &nbsp; Your day to day is… Full ownership of the end-to-end recruitment process within our G&amp;A org, from initial sourcing to closing candidates, ensuring a seamless and positive experience for both candidates and hiring teams for a full range of roles from Associate to Director&nbsp; Monitoring the health of your pipelines, using data to provide relevant updates to partners on all roles, identify areas for improvement, and collaborate with others on solving recruiting challenges&nbsp; Partnering closely with stakeholders from across the business and proactively keeping everyone in the loop of current role status; fielding questions about process, market conditions, roadblocks, progress, etc.&nbsp;&nbsp; Fostering a culture of excellence, collaboration, and belonging &nbsp; You’ll be successful in the role if you have… 6+ years of experience owning end-to-end recruiting processes at all levels, with a strong focus on executive relationship building A deep understanding of the recruiting industry; you’re up to date on the latest market trends, recruiting tools and best practices Strong interpersonal skills, with a proven track record of building trust and credibility with both candidates and stakeholders at all levels Excellent written and verbal communication skills! You believe that multiple mediums of communication are the key to success A metrics-driven mindset; you leverage data to understand the health of your pipelines and identify ways to improve hiring efficiencies Proficiency in applicant tracking systems and other HR technologies to support data-driven decision-making and process optimization. A few tools that we use: Greenhouse, LinkedIn Recruiter, Workday A passion for building inclusive, diverse teams; you utilize a variety of methods to attract the best talent and deliver an exceptional candidate experience to all Humility. You believe in treating all people with dignity and respect, regardless of title or tenure &nbsp; Benefits Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness program with Wellhub Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified &nbsp;Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$135,000&mdash;$160,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Lead Recruiter, G&A

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission We’re building a world class Marketing team at Zocdoc -- and we’re growing fast! As the Senior Manager, Provider Website, you will own the strategy, performance, and evolution of the Provider web experience ensuring it fuels demand generation, showcases the Zocdoc value proposition, and delivers a seamless buyer journey. You will lead website strategy, conversion rate optimization, SEO, personalization, and UX improvements treating the site as a product and making data-backed decisions that meaningfully impact pipeline and revenue. Reporting to the head of Provider Marketing, you will partner with Product Marketing, Demand Gen, Content, Design, and Engineering teams to drive website traffic and engagement, optimize conversion rate, and deliver an incredible user experience to our buyers. You will not only define what the Provider website should become, but personally drive execution—from launching pages and experiments to iterating based on performance data. This is a highly hands-on role that blends strategy with day-to-day execution and ownership of delivery. &nbsp; You’ll enjoy this role if you are... Curious about trying new things, challenging assumptions, and solving puzzles in new ways. Excited by the challenge of helping shape new processes and strategies. Able to see the big picture and translate high-level strategy into operational tactics. Highly collaborative and used to working with various team dynamics&nbsp; Serious about your work, but not about yourself.&nbsp;&nbsp; &nbsp; Your day to day is...&nbsp; Website Strategy and Roadmap Define and execute the website strategy to drive demand, engagement, and revenue growth aligned with business and pipeline goals. Build and maintain a website roadmap that improves site architecture, navigation, and conversion performance. Translate roadmap priorities into scoped deliverables, launch timelines, and test plans—balancing quick wins with longer-term architectural improvements Execution and CMS Ownership Own CMS and govern all website updates, ensuring accuracy, brand consistency, SEO best practices, and accessibility standards Lead collaboration with content, development and design teams to deliver landing pages, templates, and new content modules. Build, QA, and publish pages and templates in the CMS, ensuring readiness for launch. Own pre- and post-launch checks, including content accuracy, tracking validation, and performance monitoring. CRO &amp; Experimentation Design, launch, analyze, and iterate A/B tests—owning hypotheses, setup, measurement, and recommendations. Operationalize learnings from experiments into shipped site improvements. Identify friction points in the buyer journey and develop data-driven solutions that increase conversion Cross-Functional Partnership Drive campaign and landing page execution in partnership with Demand Gen to support launches and paid programs&nbsp; Collaborate with Content and Product Marketing teams to enhance messaging, segmentation, and content experience Work with Marketing Operations and Analytics to ensure clean integrations, tracking, and analytics infrastructure Join forces with the Creative team to deliver on-brand digital experiences that drive action Partner with Product and Engineering to execute and optimize technical infrastructure (e.g., plugins, etc.)&nbsp; Collaborate with SEO stakeholder to Implement technical and on-page SEO improvements, monitor and optimize rankings, speed and performance&nbsp;&nbsp; Governance &amp; Process&nbsp; Own documentation, templates, taxonomy, and scalable processes that support efficient updates and collaboration&nbsp; &nbsp; You’ll be successful in this role if you have....&nbsp; 6–10+ years of experience in website management—preferably in B2B SaaS or a high-growth environment. Demonstrated success driving CRO programs and improving conversion performance across acquisition funnels&nbsp; Strong understanding of UX principles, buyer journey design, and website information architecture Expertise in multiple CMS platforms (Wordpress, AEM, Contentful) Deep understanding of Amplitude GA4, Google Tag Manager, and SEO tools. Demonstrated ability to independently ship high-quality website experiences in fast-paced environments, from brief to launch. Ability to translate strategy into execution through strong project management and cross-functional coordination. Experience working with designers, developers, and external agencies or vendors to deliver impactful enhancements. Strong analytical mindset with a data-driven approach to decision-making. &nbsp; Benefits: Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness program with Wellhub Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified &nbsp; &nbsp;Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$160,000&mdash;$210,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Senior Manager, Provider Website

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission&nbsp; Zocdoc’s most important asset is our people. As a Field Enablement Lead for Sales Excellence &amp; Revenue Methodology, you will serve as a key trusted partner to the Revenue Leadership. Working closely with various internal teams (Sales, Customer Onboarding, Client Success, Account Management, Product Marketing, Revenue Operations), you will ensure that all Revenue teams are set up for success and are impacting growth for the company. Managing all sales excellence enablement initiatives, including MEDDPICC as the revenue methodology, your key goal is to skill our Revenue organization to overachieve our goals through well-designed sales execution disciplines and consistent adoption across teams. &nbsp; You’ll enjoy this role if you are… Passionate about developing sales excellence disciplines and impacting business&nbsp; Excited to establish a strategic and trusting partnership with leadership A strong believer in driving productivity through AI &amp; data-driven approaches Interested in Healthcare or Consumer Technology&nbsp; Motivated by developing strong relationships cross-functionally to deliver sales excellence, enablement programs &nbsp; Your day to day is… Develops, operationalizes, and continuously improves sales excellence initiatives in the context of&nbsp; MEDDPICC sales methodology through enablement, adoption, and coaching Leads the infusion of sales methodology in the sales stages within the sales process, buyer journey, and activities within sales execution Delivers selling skills and methodology enablement for new hires, both leaders and individual contributors, and drives MEDDPICC certification through a formalized program Leads all initiatives related to operationalization of MEDDPICC in Salesforce and drives automation in partnership with RevOps Creates and maintains high-impact enablement content, including sales methodology and selling skills playbooks, both for leaders and individual contributors. Consistently publishes relevant content for broader usage on the Revenue Knowledge Management platform Gathers feedback and tracks quantitative/qualitative KPIs (ramp time, quota attainment, rep engagement) to leadership through business reviews Supports sales leadership in methodology coaching frameworks to be applied in pipeline reviews, deal reviews, and sales process improvements, embedding MEDDPICC as a core discipline. Leverages AI tools to support the application of MEDDPICC in customer engagement and provides recommendations on seller productivity &nbsp; You’ll be successful in this role if you have… *Required* The ability to integrate generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity 6+ years of progressive experience in sales enablement, corporate training, or sales Deep &amp; direct experience in implementing, enabling, and coaching on MEDDPICC Strong track record in supporting sales teams in high-growth B2B SaaS environments, with demonstrated impact through enablement programs and performance improvement Deep familiarity with operationalizing sales methodology in CRM (Salesforce) and sales engagement tools Strong stakeholder management, influence skills, and the ability to coach senior sellers/leaders Exceptional communication, project management, and cross-functional collaboration skills Experience designing adult learning programs and leveraging instructional design best practices for sales audiences The ability to integrate generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity &nbsp; Benefits: Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer-funded match Corporate wellness program with Wellhub Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$141,900&mdash;$185,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Field Enablement Lead - Sales Excellence & Revenue Methodology

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission Zocdoc’s most important asset is our people. As a Senior Software Engineer on the Provider Account &amp; User Management team, you’ll play a key role in advancing Zocdoc’s mission to give power to patients by making healthcare simple, accessible, and transparent. Delivering on that mission starts with providers having a strong, seamless first experience on the platform. You’ll help build and evolve the foundational systems that power provider sign-up and onboarding, including organization structure, user and role management, access controls, and communication preferences. These capabilities enable providers to quickly see value from listing on Zocdoc, securely manage their teams, and remain actively engaged—supporting accurate availability, trusted access, and reliable patient experiences. In this role, you’ll drive the design and implementation of secure, scalable account and identity systems. You’ll collaborate closely with Product, Design, and partner engineering teams to deliver intuitive, reliable onboarding and setup experiences. Your work will directly impact provider activation and retention, platform trust and security, and ultimately empower patients to easily find, book, and return to the right care for themselves and their loved ones. &nbsp; You’ll enjoy this role if you are… Excited by the challenge of building and evolving foundational account, user and signup systems that power a provider’s first experience with Zocdoc Passionate about designing secure, scalable systems using modern technologies and best practices A product-minded engineer who enjoys close collaboration with Product, Design, and cross-functional partners to deliver intuitive, high-impact experiences Motivated by building reliable platforms that help providers quickly see value and confidently manage their presence on Zocdoc Excited to use technology to improve trust, security, and ease of use for both providers and patients Committed to fostering diverse, inclusive, and supportive engineering teams and culture Energized by leading technical initiatives and mentoring other engineers through example and collaboration &nbsp; Your day to day is… Owning the end-to-end development of provider-facing and internal experiences across React, C#, and AWS-based services, delivering secure, high-quality code that supports provider sign-up, onboarding, and account management at scale Building reliable, performant systems for organization structure, user and role management, authentication and authorization, and communication preferences—balancing security, flexibility, and scalability Collaborating closely with a cross-functional team of engineers, product managers, and designers to deliver intuitive, polished onboarding and setup experiences Mentoring and supporting fellow engineers through code reviews, technical guidance, and shared ownership, with a strong belief in learning through collaboration Exploring and applying modern tools and technologies, including GenAI where appropriate, to improve developer productivity, system quality, and user experience &nbsp; You’ll be successful in this role if you have… Passion for technology and the ability to think critically about performance, scalability, and reliability of software Enthusiasm for solving high-impact, system-level problems Empathy for users and a passion for great UX Implemented fast and efficient software solutions using object-oriented or functional languages. Some of the technologies we utilize are C#, Scala, React, and Node.js (note, our interview process is language agnostic) Designed and built user facing web applications that scale&nbsp; 5+ years of professional full-stack development experience with experience writing automated tests and deploying code Successfully mentored other engineers in the past and encouraged your peers to use software development best practices for code testing and deployment BENEFITS Flexible work environment Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) 401(k) with employer funded match Corporate wellness program with Wellhub Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.Remote Base Salary Range$173,000&mdash;$233,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Senior Software Engineer, Provider

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission Zocdoc’s mission of giving power to patients depends on delivering a strong first experience for providers, one that makes it easy to join the platform, set up their organization correctly, and confidently manage access from day one. As the Engineering Manager for the Provider Account &amp; User Management team, you’ll play a critical role in shaping how providers begin and grow their relationship with Zocdoc. Your team builds the foundational systems that power provider sign-up, account structure, user and role management, and access controls. These capabilities are essential to ensuring providers can quickly see value from listing on Zocdoc, securely manage their teams, and stay actively engaged on the platform as their needs evolve. As an Engineering Manager, you’ll lead the evolution of these core signup and user access setup to be secure, flexible, and scalable. You’ll partner closely with Product, Design, and cross-functional engineering teams to deliver a unified, intuitive signup and setup experience. Your leadership will directly impact provider activation and retention, operational trust and security, and ultimately enable patients to have seamless, reliable access to care—and to return to Zocdoc for future healthcare needs. &nbsp; You’ll enjoy this role if you are… Excited to lead a product engineering team, balancing delivery excellence with long-term technical and organizational health. Motivated by outcomes over output, focusing on measurable customer and business impact while maintaining technical excellence. Excited by the opportunity to shape LLM-driven and AI-assisted data matching systems that power the future of healthcare Energized by solving complex, cross-functional challenges, collaborating with Product, Design, and Operations to define strategy and deliver impactful outcomes. Skilled at navigating ambiguity — setting direction when context is incomplete, aligning your team around a clear vision, and adapting quickly as business needs evolve. Deeply committed to building diverse, inclusive, and psychologically safe teams where everyone can thrive and contribute their best ideas. &nbsp; Your day to day is… Leading, managing, and growing a high-performing team of full-stack engineers to deliver highly reliable, performant software solutions.&nbsp; Partnering with Product and Design to build out a clear technical product strategy and roadmap. Fostering a strong engineering culture, cross team collaboration and learning. Mentoring and coaching a large team of engineers to maintain a high quality of work, while delivering new features and driving customer impact. Fostering the development of innovative and step change solutions by leveraging GenAI tools and other emerging technologies. Ensuring we are building out the platform’s capabilities with attention to security, scale, performance and uptime. &nbsp; You’ll be successful in this role if you have… An unrelenting desire to build more equitable, inclusive and diverse workplaces.&nbsp; You view this role as an opportunity to create positive change Meaningful (3+ years) experience leading software engineering teams The mentality of an entrepreneur/owner and a strong bias to action.&nbsp; Superb communication skills! You believe in keeping all of your stakeholders in the loop and know that multiple mediums of communication are the key to success Humility.&nbsp; You believe in treating all people with dignity and respect, regardless of title or tenure, and you approach tough conversations with empathy&nbsp; &nbsp; Benefits: Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness program with Wellhub Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified&nbsp; &nbsp;Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$210,000&mdash;$270,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Manager, Software Engineering

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission: At Zocdoc, we’re on a mission to give power to the patient—and that starts with enabling our engineering teams to build and ship software safely, efficiently, and with confidence. As a Senior Staff AI DevEx Platform Engineer, you will help define and evolve Zocdoc’s internal AI-driven approach to developer platform and developer experience. Your work will focus on building the foundational systems, tooling, and paved roads that create leverage across our engineering organization—accelerating delivery while improving reliability, consistency, and developer experience. This role sits within the Infrastructure organization and you will partner closely with engineering, product, and infrastructure leaders to shape platform strategy and translate it into practical, adoptable solutions. The role balances strategic platform direction with hands-on technical leadership, with the goal of reducing friction across the development lifecycle and enabling teams to focus on improving healthcare access rather than infrastructure scaffolding. You will play a central role in defining how developers at Zocdoc build, test, and deploy software—through agentic AI, self-service capabilities, composable platform patterns, and opinionated but flexible paved roads. Your work will abstract operational complexity, improve testability and safety, and streamline the developer journey across frontend, backend, and mobile surfaces. You’ll enjoy this role if you are… Enjoy shaping developer-facing platforms that enable productivity, consistency, and autonomy Are motivated by org-level leverage rather than owning a single service or team Like designing cohesive developer experiences across a growing, distributed engineering organization Care deeply about developer empathy, usability, and reducing cognitive load Prefer solving ambiguous problems through thoughtful design, iteration, and collaboration Are comfortable influencing outcomes through clear communication and shared context, not authority alone Find satisfaction in building systems that scale predictably and help other engineers succeed Your day to day is… Define and evolve the technical direction of Zocdoc’s internal developer platform, including paved roads, tooling, and shared workflows Design and architect platform services that are secure, scalable, and intentionally easy to use Partner cross-functionally with Engineering, Product, and Infrastructure leaders to align platform capabilities with real developer needs Identify developer pain points, prioritize high-impact investments, and treat the platform as an internal product Improve measurable developer outcomes, such as build times, deployment safety, feedback loops, and operational simplicity Establish and track success metrics for platform adoption, developer enablement, and reliability Guide strategic investments in platform capabilities, including responsible use of AI across the developer journey Act as a technical multiplier by mentoring engineers, shaping shared patterns, and raising the bar for architectural quality Ensure platform standards align with security, compliance, and reliability expectations without becoming a bottleneck Contribute to a culture of experimentation, learning, and continuous improvement You’ll be successful in this role if you have…&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Have significant and proven experience building or evolving internal developer platforms, productivity tooling, or CI/CD systems used by multiple teams Bring strong judgment around platform design, abstractions, and APIs, balancing standardization with flexibility Have architected and operated distributed systems in AWS or similar cloud environments Can translate technical vision into measurable impact through prioritization and execution Communicate technical trade-offs clearly and help stakeholders align around well-reasoned decisions Are motivated by enabling other engineers to build reliable, scalable, and secure systems with confidence Value learning, curiosity, and operational excellence—and help foster those qualities in others Benefits Flexible work environment Unlimited Vacation(if salaried) /&nbsp;Competitive PTO&nbsp;(if hourly) 100% paid employee health benefit options (including medical, dental, and vision) 401(k) with employer funded match Corporate wellness program with Wellhub Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.Remote Base Salary Range$240,000&mdash;$300,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Senior Staff, AI DevEx Platform Engineer

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;&nbsp; Your Impact on our Mission: Zocdoc’s most important asset is our people. As a Manager, Customer Experience, you’ll play a meaningful role in making sure our providers receive best-in-class support, maximizing their value from Zocdoc, and fostering a high-performing, inclusive team environment. &nbsp; You’ll enjoy this role if you are… Personally motivated by developing talent and empowering a team to achieve ambitious goals. Autonomous, urgent, and creative. You genuinely love solving complex challenges and driving continuous improvement in customer experience. Highly empathetic and dedicated to fostering a positive and inclusive team culture. Passionate about delivering exceptional customer service and driving high provider satisfaction. A natural leader who thrives in a dynamic, fast-paced environment. The kind of person who takes full ownership of their team's success and consistently strives for excellence. Serious about your work, but not about yourself. Let’s face it - the way things are going, you kind of need a sense of humor. Your day to day is… Fully owning the leadership and management of a team of Customer Experience Specialists to deliver exceptional customer service. Authentically coaching team members at various performance levels, fostering their growth and development. Building and fostering relationships with your direct reports, cross-functional stakeholders, and senior leadership. Identifying challenges and opportunities in the role and correctly identifying the primary ones that impact the business. Solutionizing with senior leadership and effectively communicating with cross-functional stakeholders. Creating bespoke Salesforce Reports (or Dashboards) to quickly diagnose team challenges and effectively communicating performance metrics to your manager and the leadership team. Providing supervisor coverage and support, handling all escalated issues, including complex technical issues and staffing adjustments. You’ll be successful in this role if you have… An unrelenting desire to build more equitable, inclusive, and diverse workplaces. You view this role as an opportunity to create positive change. Total 9-12 years of experience in the operations or customer experience side. Meaningful (2+ years) experience in leading and managing operation teams preferably in customer experience or client success teams. Passion for delivering best-in-class customer service and promoting a customer-centric culture. A compassionate but consultative, and confident approach with team members and customers. A fundamental understanding of performance management, talent development, and stakeholder communication. The mentality of an entrepreneur/owner and a strong bias to action. Superb communication skills! You believe in keeping all of your stakeholders in the loop and know that multiple mediums of communication are the key to success. Humility. You believe in treating all people with dignity and respect, regardless of title or tenure. &nbsp;Benefits: An incredible team of smart and supportive people A competitive compensation package, including attractive medical insurance Amazing perks – think catered lunch every day, Ping Pong, etc. Reimbursement for a daycare/creche facility for kids Corporate wellness programs with Headspace Cellphone and wifi reimbursement Competitive parental leave Sabbatical leave (over 5 years) Annual sponsored health check-ups Zocdoc is certified as a Great Place to Work 2022-2026 &nbsp;About usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Manager, Customer Experience

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;&nbsp; Your Impact on Our Mission: As a Recruiting Coordinator (RC), you play an essential role in our company’s growth. You’re responsible for delivering a world class candidate experience, and ensuring that our internal stakeholders and hiring managers have a smooth, fluid, and efficient process. RCs are the masters of scheduling complex calendars and communicating cross functionally within the organization. Reporting into the Recruiting Manager, you’ll brainstorm on experience improvements, process optimization and talent acquisition strategies.&nbsp; As you progress through your career, you’ll learn the skills necessary to transition into a role as a full funnel recruiter. &nbsp; You’ll enjoy this role if you are… Organized, process oriented, and comfortable working with autonomy Excited by finding solutions to complex problems Motivated by building relationships across departments and seniority levels Interested in reporting, tracking, and leveraging software and systems to make processes more efficient Highly coachable, and operate with a growth mindset&nbsp; Enthusiastic about working in, and helping build a diverse and supportive team environment Passionate about developing into a talent acquisition specialist Your day to day is... Scheduling a high volume of interviews within our technology, general or sales organizations Owning the candidate experience throughout the interview process, both in-person and virtual Optimizing and improving on existing internal processes with creative solutions Maintaining accurate reporting within our applicant tracking system Acting as the liaison between hiring managers, candidates and recruiters Booking travel, and managing expenses and expense reporting&nbsp; Working closely with our recruiting team to develop the skills necessary to become a recruiter, including: sourcing, screening, and eventually interviewing You’ll be successful in this role if you are... Known to have impeccable attention to detail Able to multitask/task switch and prioritize accordingly Familiar with calendar scheduling and G-Suite&nbsp; Experienced with project management/organization tools such as Monday.com, Trello, etc...&nbsp; Excellent in written and verbal communication&nbsp; Comfortable working with a diverse array of stakeholders, across all tenure and title levels Passionate about Diversity, Equity and Inclusion, and it’s connection to talent acquisition Coachable, and passionate about receiving feedback from a compassionate and hard working team Motivated by our mission of giving power to the patient and making healthcare better for all &nbsp; Benefits: &nbsp; Flexible, hybrid work environment at our convenient Soho location Competitive PTO 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness program with Wellhub Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified &nbsp; &nbsp;Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Hourly Pay Range$23&mdash;$32 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Recruiting Coordinator

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission: We are looking for a Staff Software Engineer to join the Appointment Management team at Zocdoc! This team owns the provider calendar and inbox: the core tools healthcare providers use to view, modify, and manage their appointments and availability on Zocdoc. We’re building toward a future where Zocdoc’s calendar is the&nbsp;go-to scheduling system in healthcare, and your work will directly improve how providers run their practices and how patients get care faster. As a staff engineer at Zocdoc, you’ll balance individual contribution with mentorship. You'll have the opportunity to work across the stack, with an emphasis on frontend development. You’ll take ideas from inception to reality by rapidly building prototypes, iterating and releasing them. You’ll build scalable products that make the healthcare experience for patients, providers, and Zocdocr’s simpler, safer, and more efficient. You’ll enjoy this role if you are… Excited by the challenge of improving core scheduling systems that sit at the heart of healthcare delivery Passionate about the user experience A product-driven engineer who loves working in a highly collaborative and supportive environment Motivated by building products that make healthcare easier Excited to use technology to enhance the consumer experience Passionate about building diverse and inclusive teams and culture Excited to lead projects and be a mentor for other engineers &nbsp;Your day to day is… Owning the end to end development of consumer facing applications, primarily working on our frontend web apps using React and Typescript. We also use GQL, C#, and AWS-based microservices Building reliable, performant systems that power Zocdoc’s provider calendar and inbox, handling complex scheduling logic and scalability challenges, and guiding long-term technical strategy Collaborating with our agile team of dedicated and brilliant engineers, product managers, and designers to ensure a polished user experience Championing a culture of engineering excellence, leading by example in code quality, performance, and operational ownership Mentoring your peers, with the notion that helping others means learning and growing yourself Working with cutting edge GenAI tools and technology You’ll be successful in this role if you have…&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 8+ years of significant expertise in front-end/full-stack development; experience with design systems and component-based design is a plus Passion for technology and the ability to think critically about performance, scalability, and reliability of software Enthusiasm for solving high-impact, system-level problems Empathy for users and a passion for great UX Implemented fast and efficient software solutions using object-oriented or functional languages. Some of the technologies we utilize are C#, Scala, React, and Node.js (note, our interview process is language agnostic) Designed and built user facing web applications that scale&nbsp; Improved developer productivity, efficiency and velocity by setting up the best practices for coding, testing, deployment and observability Successfully mentored other engineers in the past and have encouraged your peers to use engineering best practices Effective communication skills, and the capability to dive into technical details at an appropriate level for technical and non-technical stakeholders Benefits: Flexible, hybrid work environment Unlimited PTO 100% paid employee health benefit options Employer funded 401(k) match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive parental leave Cell phone reimbursement Great Place to Work Certified Catered lunch everyday along with snacks Commuter Benefits Convenient Soho location for employees based in the NYC metro area Remote-friendly with east coast hours Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$210,000&mdash;$270,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Staff Software Engineer - Front End

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;&nbsp; This posting will expire on 2/11/2026The Summer 2026 Zinternship will run from June 3rd through August 14th! Your Impact on our Mission:&nbsp; Our Zinternship is a longstanding program where we provide rising technologists with mentorship, real project work, and the opportunity to give power back to the patient! Our ML intern will work on our recent ML/AI products and features, driving real impact in an emerging space. Some of our best employees are former Zinterns, and you’ll have the opportunity to learn and work alongside them. Passionate about the intersection of technology and healthcare? Apply today! What to Expect… Before you start, you’ll be linked up for an intro call with members of the Zinternship committee, our recruiting team, and your fellow Zinterns. We want you to come in comfortable and excited! You’ll kick off your summer by virtually attending ZocU. ZocU is a week-long immersive engineering class where you will be introduced to commonly used technologies, Zocdoc’s internal tooling, and emerging trends in AI, Machine Learning (ML), or Data Science. You’ll learn software engineering best practices like how to write clean, readable code, push code on a daily basis in a CI environment, and ensure code reliability using industry-standard testing frameworks. You’ll begin to become fluent in our tech stack, from languages like Python, Scala, and C# to modern libraries like React and cloud computing services like AWS. Soon, you’ll gain exposure to AI/ML frameworks such as Spark/Pyspark, Databricks, LightGBM, Tree models, and XGBoost. Additionally, you’ll work with LLMs from Anthropic, OpenAI, and Cursor IDE In addition to working in a real production environment, you’ll also be assigned a project to work on. This project will be both something that benefits Zocdoc and gives you a hands-on immersive education in AI-driven solutions, machine learning applications, or data science analytics. You’ll be building products or features that have real-world impact and are directly suited to your interests (think optimizing the workflow for iOS/Android mobile experiences, developing predictive analytics for patient scheduling, or driving our microservice architecture forward in Scala). You’ll cap off your Zinternship by presenting your summer project to our entire technology and leadership team at the end of your internship (when your internship is sadly wrapping up). You’ll be successful in this role if you have… Begun pursuing your Masters with a focus on ML, AI, or Data Science A sound understanding of computer science fundamentals like data structures and algorithms, and the ability to implement these concepts in everyday engineering. Experience writing clean code in an object-oriented or functional programming language of your choice (it’s true, we don’t care which you use!). An eagerness to immerse yourself in Zocdoc tech, problem-solve daily, and be challenged to grow every day. Familiarity with machine learning concepts such as supervised and unsupervised learning, deep learning, or NLP, and experience working with AI/ML frameworks like TensorFlow, PyTorch, or Scikit-learn. Exposure to data science techniques, including data preprocessing, feature engineering, and statistical analysis using tools like Pandas, NumPy, and Matplotlib. Understanding of cloud computing and distributed systems, including working with AWS, GCP, or Azure for deploying ML models and data pipelines. Excellent communication skills and the ability to effectively discuss even the smallest nuance of your code or ML model with your scrum team. An infectious commitment to engineering and an enthusiasm for working on a product that is revolutionizing healthcare. What you’ll receive from us... A mentor who will help you hone your engineering skills, provide you with constructive feedback, and guide you to optimize your internship. A competitive compensation package. Applicable reading materials &amp; a package of custom Zocdoc-branded swag. Engaging and fun team events where you will build relationships with your peers. Potential for full-time employment post-graduation based on excellent internship performance. &nbsp; &nbsp;Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Hourly Pay Range$40&mdash;$43 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Machine Learning Software Engineering Internship

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;This posting will expire on 2/11/2026The Summer 2026 Zinternship will run from June 3rd through August 14th! &nbsp; Your Impact on our Mission: Zocdoc is living our value of Together not Alone as we host our annual Zintern Software Engineering Program.&nbsp; Our Zinternship is a longstanding program where we provide emerging technologists with mentorship, real project work, and the opportunity to give power back to the patient!&nbsp; Some of our best employees are former Zinterns, and you’ll have the opportunity to learn and work alongside them.&nbsp;&nbsp; Passionate about the intersection of technology and healthcare? Apply today! &nbsp; What to Expect... Before you start you’ll be linked up for an intro call with members of the Zintnership committee, our recruiting team, and your fellow Zinterns.&nbsp; We want you coming in comfortable and excited! You’ll kick off your summer by virtually attending ZocU. ZocU is a week long immersive engineering class where you will be introduced to commonly used technologies and Zocdoc’s internal tooling You’ll learn software engineering best practices like how to write clean, readable code, push code on a daily basis in a CI environment, and ensure code reliability using industry standard testing frameworks You’ll begin to become fluent in our tech stack, from languages like Scala, C# and NodeJS to modern libraries like React and cloud computing services like AWS In addition to working in a real production environment, you’ll also be assigned a project to work on. This project will be both something that benefits Zocdoc and gives you a hands-on immersive education You’ll be building products or features that have real-world impact and are directly suited to your interests (think optimizing the workflow for iOS/Android mobile experiences or driving our microservice architecture forward in Scala) You’ll cap off your Zinternship by presenting your summer project to our entire technology and leadership team at the end of your internship (when your internship is sadly wrapping up) You’ll be successful in this role if you have…&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; A sound understanding of computer science fundamentals like data structures and algorithms, and the ability to implement these concepts in everyday engineering Experience writing clean code in an object oriented or functional programming language of your choice (it’s true, we don’t care which you use!) An eagerness to immerse yourself in Zocdoc tech, problem solve on a daily basis and be challenged to grow everyday Excellent communication skills and can effectively discuss even the smallest nuance of your code with your scrum team An infectious commitment to engineering and an enthusiasm about working on a product that is revolutionizing healthcare What you’ll receive from us...&nbsp;&nbsp; A mentor who will help you hone your engineering skills, provide you with constructive feedback and guide you to optimizing your internship A competitive compensation package&nbsp; Applicable reading materials &amp; a package of custom Zocdoc branded swag Engaging and fun team events where you will build relationships with your peers&nbsp; Potential for full time employment post-graduation based on excellent internship performance Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Hourly Pay Range$40&mdash;$43 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Software Engineering Summer Internship

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission: Zocdoc is looking for a Senior Site Reliability Engineer to help develop, monitor, and maintain our distributed production systems. You’ll be challenged with building frameworks and processes for ensuring uptime for our patients and providers in a constantly changing environment. You’ll work with distributed systems and microservices, leveraging many interconnected services in AWS Cloud. We’re looking for someone who loves challenging the status quo and strives to make everything they touch safer, more secure, faster, and easier to maintain. You’ll enjoy this role if you are… Passionate about ensuring complex systems never skip a beat Motivated to learn new technologies, design patterns, and work in the cloud Comfortable in an outage situation and believe in blameless post-mortems Excited to work in a highly collaborative environment with diverse individuals and numerous product development teams to improve future uptime Enforce a culture around strong DevOps and where product teams share a big role in site reliability and first response Autonomous, individually accountable, and always pushing to improve A believer that diverse and inclusive teams and cultures are non-negotiable Your day to day is… Monitoring and maintaining complex cloud-based infrastructure, systems, and services and ensuring their uptime to help millions of patients get the care they need Automating and developing our tooling, processes, and infrastructure to speed up development and make them repeatable and error-proof Supporting our large product engineering org with their scaling, performance, and uptime needs as well as helping diagnose and debug production related issues Analyzing and performance tuning systems, code, and networking for scaling and optimal operation Working with cutting edge GenAI tools and technology You’ll be successful in this role if you have… 5+ years of supporting consumer facing web application production environments and systems in a Site Reliability Engineering or Production Engineering role 2+ years of on-call experience in a 24/7 cloud-based production environment 2+ years of experience in managing and supporting modern cloud-based environments and infrastructure like AWS/GCP, Docker, Kubernetes, etc. Experience with edge technologies such as load balancers, reverse proxies, web application firewalls, routing, etc. Deep understanding of protocols such as TCP/IP, HTTP/HTTPS, TLS, DNS, NTP A Bachelor’s degree in Computer Science, Computer Engineering, or equivalent engineering experience is a plus, but not required&nbsp; Benefits&nbsp; Flexible, hybrid work environment at our convenient Soho location (If based in NYC) Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness program with Wellhub Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data and internal equity. The base salary offered will depend on experience, skills, qualifications, and business needs. This role is also eligible for bonus and equity.Silicon Valley, CA Base Salary Range$210,000&mdash;$270,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Senior Site Reliability Engineer

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on Our Mission Healthcare marketing is full of noise — generic whitepapers, recycled stats, webinars nobody remembers. The marketing and growth leaders at health systems and large practices deserve better, and we're going to give it to them. You'll produce the content that cuts through: original research, benchmark reports, long-form guides, and webinars built on proprietary data and real insight. The kind of work that gets circulated in a strategy meeting or cited in a board deck. Your Day-to-Day Running original research programs from start to finish — designing surveys, analyzing results, and writing the reports that turn proprietary data into something the industry actually references Producing webinars end-to-end: topic development, speaker prep, promotion, and cutting the recording into content that lives beyond the event Writing and producing long-form gated content — ebooks, guides, benchmark reports — that marketing and growth leaders at health systems download because it's genuinely useful to them Turning each big asset into a full campaign: blog posts, social content, email sequences, sales collateral Partnering with Provider Acquisition, Lifecycle Marketing, Comms, PR, and SEO to make sure your work drives pipeline and earns press Tracking form fills, MQLs, registrations, attendance rates — and using that data to decide what to build next You'll Enjoy This Role If You Are... Someone who loves the long game — a months-long research project that becomes the thing your industry talks about Energized by production: coordinating surveys, wrangling data, building a webinar from nothing Proud of the whitepapers and reports you've made, and you can point to the pipeline they drove A strong writer who can also manage a dozen moving pieces at once without losing the thread You'll Be Successful In This Role If You Have... 5–8 years of content marketing experience with a strong focus on demand generation Experience producing original research — surveys, benchmark reports, data studies — that people actually cited or used A portfolio of long-form gated content that generated real pipeline Track record producing webinars people show up for Strong project management skills — you've run complex, multi-asset campaigns without dropping things Strong writing and editorial skills Journalism experience strongly preferred Healthcare, B2B, or marketplace experience a plus Benefits Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness program with Wellhub Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$125,000&mdash;$169,500 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Content Marketing Manager, Demand Generation

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on Our Mission Providers can't partner with Zocdoc if they've never heard of us — or if everything they've heard sounds like everyone else. This role exists to change that. You'll run a small, scrappy publication on Zocdoc's website — with a newsletter and LinkedIn presence to match — acting as our in-house reporter, finding the stories hiding inside the company and turning them into content that earns attention and drives measurable traffic. You'll Enjoy This Role If You Are... A natural interviewer who spots stories others miss.&nbsp; Obsessed with the numbers — you check dashboards for fun.&nbsp; A strong writer and thinker.&nbsp; Someone who's built something from nothing.&nbsp; Your Day to Day Is… Running the provider blog end-to-end — editorial calendar, writing, publishing, performance.&nbsp; Interviewing providers, patients, and executives to surface stories worth telling.&nbsp; Driving measurable traffic growth through SEO-informed content and smart distribution. Building and growing a provider newsletter.&nbsp; Creating LinkedIn content that pulls people back to the site.&nbsp; Ghostwriting occasional thought leadership for executives.&nbsp; Partnering across SEO, Brand, Lifecycle Marketing, and Provider Acquisition to make sure content connects to the business. You'll Be Successful In This Role If You Have… 5–8 years of content marketing experience with a track record of growing organic traffic. Strong interviewing skills.&nbsp; Comfort with analytics tools Amplitude or Looker.&nbsp; SEO fluency.&nbsp; A portfolio that shows range.&nbsp; Strong journalism experience preferred.&nbsp; Healthcare, B2B, or marketplace experience a plus. Benefits: Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness program with Wellhub Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$125,000&mdash;$169,500 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Content Marketing Manager, Editorial

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission Zocdoc’s most important asset is our people. As a B2B Content &amp; Packaging lead, you will serve as a key trusted partner to the Revenue Leadership. Working closely with various internal teams (Sales, Customer Onboarding, Client Success, Account Management, Product Marketing, Revenue Operations), you will ensure that all Revenue teams are set up for success and are impacting growth for the company. Managing all sales collaterals and its packaging, your key goal is to provide high quality assets to our Revenue organization to overachieve their goals through well-designed &amp; engaging content by role &amp; segment driving high usage &amp; adoption. You’ll enjoy this role if you are Passionate about developing sales excellence through high quality content and impacting business&nbsp; Excited to establish a strategic and trusting partnership with leadership A strong believer in driving productivity through AI &amp; data-driven approaches Interested in Healthcare or Consumer Technology&nbsp; Motivated by developing strong relationships cross-functionally to deliver sales excellence Your day to day is… Creating and owning a sales narrative framework (storyboard) by segment and use case:&nbsp;Opening POV, problem framing, proof points, ROI/value, product walkthrough, packaging, case studies, advancement Own packaging outputs with Product and Product Marketing:&nbsp;Offer structure,&nbsp;Tiers,&nbsp;Bundles,&nbsp;Attach plays,&nbsp;Competitive positioning Build and maintain a collateral system&nbsp;including but not limited to master pitch decks, segment-specific modules,&nbsp;talk tracks and&nbsp;Customer proof library Establishing claims + data governance review path, source-of-truth links, expiration dates,&nbsp;Legal/compliance&nbsp; Partner with Sales leaders to ensure collateral matches real objections and deal stages by running content feedback loops Tracking usage and effectiveness through content analytics, win/loss insights, seller NPS You’ll be successful in this role if you have… 7-10+ years in B2B enablement content, PMM, sales content, or B2B marketing with heavy sales partnership Exceptional storytelling, deck craft and data literacy skills Expert stakeholder management across Sales, Product Marketing, Product, CS and Legal Experience building modular deck systems and proof libraries for a diverse sales population Exceptional communication, project management, and cross-functional collaboration skills. Experience designing storyboards, role specific sales content&nbsp; and leveraging best practice messaging frameworks for sales audiences. The ability to integrate generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity Benefits: Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness program with Wellhub Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$158,300&mdash;$214,200 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Principal, B2B Sales Content & Packaging

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission Zocdoc’s most important asset is our people.&nbsp; As a Business Development Associate, you will play a key role in supporting and scaling Zocdoc’s interoperability partnerships by owning the operational work that helps EHR integrations launch, run smoothly, and grow over time. This role supports our EHR partner ecosystem by coordinating cross functional efforts across Product, Engineering, Finance, Legal, Sales, and Marketing to ensure partners are set up for success and operational needs are met consistently. This role is ideal for someone who is excited about healthcare technology, enjoys working behind the scenes to make complex partnerships run smoothly, and wants hands on exposure to how partnerships operate at scale within a fast growing marketplace. This role will report into the Senior Manager of Business Development. You’ll enjoy this role if you are… Personally motivated by seeing projects through from coordination to completion and ensuring nothing falls through the cracks Organized, detail oriented, and comfortable managing multiple workstreams at once Excited to work cross functionally and build strong relationships across teams Curious about how healthcare technology partnerships and integrations actually work day to day Someone who enjoys solving operational problems and improving processes over time Serious about your work, but not about yourself.&nbsp; Let’s face it - the way things are going, you kind of need a sense of humor Your day to day is… Coordinating operational work for net new EHR partnerships, including discovery support, analysis tracking, and launch readiness Maintaining accurate records for EHR partners in Salesforce, including integration details, timelines, and key milestones Supporting go to market initiatives with EHR partners by coordinating timelines and partner requests with Sales and Marketing Working with Finance, Engineering, and Data teams to support consistent reporting and billing workflows Managing incoming partner requests and operational questions, ensuring timely follow up and resolution Updating and maintaining EHR marketplace listings and partner facing documentation to ensure accuracy and consistency Supporting internal teams by preparing partner materials, tracking action items, and driving follow through on commitments You’ll be successful in this role if you have… 1–3 years in business development, partnerships, program coordination, operations, customer success, sales or a related role Experience working cross functionally with teams such as Product, Engineering, Finance, Legal, Sales, or Marketing Strong organizational and communication skills and a desire to keep stakeholders informed and aligned Comfort working in systems like Salesforce and managing structured workflows A fundamental interest in healthcare technology or API driven products A proactive approach and a willingness to take ownership of operational work Benefits Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness program with Wellhub Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified&nbsp; Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$90,000&mdash;$120,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Associate, Business Development

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission: At Zocdoc, we’re on a mission to give power to the patient—and that starts with enabling our engineering teams to build and ship software safely, efficiently, and with confidence. As a Senior Staff DevEx Platform Engineer, you will help define and evolve Zocdoc’s internal AI-driven approach to developer platform and developer experience. Your work will focus on building the foundational systems, tooling, and paved roads that create leverage across our engineering organization—accelerating delivery while improving reliability, consistency, and developer experience. This role sits within the Infrastructure organization and you will partner closely with engineering, product, and infrastructure leaders to shape platform strategy and translate it into practical, adoptable solutions. The role balances strategic platform direction with hands-on technical leadership, with the goal of reducing friction across the development lifecycle and enabling teams to focus on improving healthcare access rather than infrastructure scaffolding. You will play a central role in defining how developers at Zocdoc build, test, and deploy software—through agentic AI, self-service capabilities, composable platform patterns, and opinionated but flexible paved roads. Your work will abstract operational complexity, improve testability and safety, and streamline the developer journey across frontend, backend, and mobile surfaces. You’ll enjoy this role if you are… Enjoy shaping developer-facing platforms that enable productivity, consistency, and autonomy Are motivated by org-level leverage rather than owning a single service or team Like designing cohesive developer experiences across a growing, distributed engineering organization Care deeply about developer empathy, usability, and reducing cognitive load Prefer solving ambiguous problems through thoughtful design, iteration, and collaboration Are comfortable influencing outcomes through clear communication and shared context, not authority alone Find satisfaction in building systems that scale predictably and help other engineers succeed Your day to day is… Define and evolve the technical direction of Zocdoc’s internal developer platform, including paved roads, tooling, and shared workflows Design and architect platform services that are secure, scalable, and intentionally easy to use Partner cross-functionally with Engineering, Product, and Infrastructure leaders to align platform capabilities with real developer needs Identify developer pain points, prioritize high-impact investments, and treat the platform as an internal product Improve measurable developer outcomes, such as build times, deployment safety, feedback loops, and operational simplicity Establish and track success metrics for platform adoption, developer enablement, and reliability Guide strategic investments in platform capabilities, including responsible use of AI across the developer journey Act as a technical multiplier by mentoring engineers, shaping shared patterns, and raising the bar for architectural quality Ensure platform standards align with security, compliance, and reliability expectations without becoming a bottleneck Contribute to a culture of experimentation, learning, and continuous improvement You’ll be successful in this role if you have…&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Have significant and proven experience building or evolving internal developer platforms, productivity tooling, or CI/CD systems used by multiple teams Bring strong judgment around platform design, abstractions, and APIs, balancing standardization with flexibility Have architected and operated distributed systems in AWS or similar cloud environments Can translate technical vision into measurable impact through prioritization and execution Communicate technical trade-offs clearly and help stakeholders align around well-reasoned decisions Are motivated by enabling other engineers to build reliable, scalable, and secure systems with confidence Value learning, curiosity, and operational excellence—and help foster those qualities in others Benefits Flexible work environment Unlimited Vacation(if salaried) /&nbsp;Competitive PTO&nbsp;(if hourly) 100% paid employee health benefit options (including medical, dental, and vision) 401(k) with employer funded match Corporate wellness program with Wellhub Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.Remote Base Salary Range$240,000&mdash;$300,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Senior Staff, DevEx Platform Engineer

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your impact on our mission: We are seeking a motivated Senior Associate for our Commercial Operations &amp; Strategy team to help drive our mission. In this crucial role, you will provide operational support to our sales teams to drive growth and efficiency. Our team plays a key role in defining Zocdoc’s strategy, but our strength is transforming that strategy into a detailed, action-oriented plan upon which our business can execute.&nbsp; You’ll enjoy this role if you are... An operator, passionate about bridging the gap between strategy and execution An analytical thinker that is enthusiastic about working cross-functionally to achieve goals Motivated by finding simple, effective solutions to the most complex business problems Driven by entrepreneurial settings where creativity and grit are required Your day-to-day is... Defining team and initiative KPIs; building visibility into them and driving insights alongside sales leadership and cross-functional stakeholders Analyzing data to drive decision-making around resource investments, opportunity prioritization, pilot scaling, etc. Supporting our sales teams via planning, forecasting, target-setting, incentive plan design and execution, policy design and implementation, process optimization, etc. Problem-solving with individuals at all levels (including executives) across a broad range of departments (e.g., Sales, Finance, Product, Business Operations, BI, Data Science, etc.) You’ll be successful in this role if you have… 3+ years of work experience in roles with both analytical and operational responsibilities such as business/revenue/sales operations, program management, consulting, private equity, venture capital, or investment banking Examples of relevant activities include (but are not limited to): Market sizing and segmentation, sales funnel metric insights, forecasting, lead generation &amp; prioritization, compensation design, resource planning Experience defining business requirements for new processes or tools The willingness to roll up your sleeves and be resourceful to solve ambiguous challenges A well-equipped influencing toolkit that is effective across a diverse range of stakeholders Resourcefulness, nimbleness, and the ability to stay positive under pressure Comfort with taking initiative in a constantly-changing work environment&nbsp; Proficiency in Excel (required); an aptitude for mastering new systems and tools related to data organization Experience or proficiency in SQL, Redshift, Tableau, Lookr, Salesforce highly preferred Benefits: Flexible, hybrid work environment Unlimited PTO&nbsp; 100% paid employee health benefit options Employer funded 401(k) match L&amp;D offerings + a free LinkedIn learning account Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive parental leave Cell phone reimbursement In office perks including: Catered lunch everyday along with snacks Commuter Benefits Convenient Soho location Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$117,000&mdash;$158,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Senior Associate, Commercial Operations & Strategy

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission As a Senior Product Designer at Zocdoc, you will play a crucial role in driving the user experience and design direction on one of our most impactful products. You’ll be responsible for leading design projects from ideation to implementation and contributing to the overall growth and success of the design team. With your expertise, creativity, and leadership skills, you will help shape the future of healthcare technology and directly influence the way healthcare providers reach patients searching for care. You’ll enjoy this role if you are…&nbsp;&nbsp; Passionate about creating user-centered designs that have a real impact on people's lives. Excited to collaborate with cross-functional teams and influence product strategy and direction. Comfortable working in a fast-paced, dynamic environment where you can drive meaningful change. Your day to day is… Leading and successfully delivering design projects of significant scope, ambiguity, and complexity, ensuring high-quality outcomes. Designing and iterating quickly to support product decisions, executive reviews, and dynamic problem spaces. Communicating design rationale clearly and persuasively to cross-functional partners and stakeholders. Tackling complex workflows and data-rich experiences, translating them into intuitive, usable interfaces. Acting as a design leader within the team, bringing valuable insights and perspectives to design crits and cross-functional meetings. Staying up to date with the latest design and research trends, tools, and best practices, incorporating them into your work. Contributing to the development of design and research guidelines and standards, ensuring their adherence throughout the process.&nbsp; You’ll be successful in this role if you have… 5+ years of experience as a product designer, with a strong portfolio demonstrating strong craft, clear thinking, and business impact. BA/BS degree in design, a related field (e.g., interaction, graphic, visual communications, product, industrial), or equivalent practical experience A proven ability to operate effectively with senior stakeholders and incorporate feedback into high-quality outcomes. Strong instincts for high-quality iterations, especially in fast-moving contexts. Experience designing for consumer marketplace, complex workflows, ads or marketing tooling for B2B a strong plus. Excellent communication and interpersonal skills, enabling effective collaboration and articulation of design decisions. Strong leadership skills, with a proven track record of mentoring and guiding junior designers. Exceptional problem-solving and critical-thinking abilities, capable of leading and delivering on projects of various scopes. Deep understanding of user-centered design principles, research methodologies, visual design, and interaction design best practices. A life-long learner mentality with a growth mindset &nbsp; Benefits: Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$148,000&mdash;$185,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Senior Product Designer

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission Zocdoc’s most important asset is our people. As a Staff Software Engineer on the Billing team, you’ll play a meaningful role in making sure our financial foundations are as robust and innovative as the healthcare marketplace and the growing suite of products that help providers connect with and care for their patients. You will lead the evolution of our billing systems into a flexible, best-in-class platform capable of supporting diverse and fair pricing models—ranging from our core marketplace to new AI-driven innovations like Zo, our AI Phone Assistant. &nbsp; Your work is critical to ensuring our providers have clarity regarding their payments and can easily see the immense value Zocdoc brings to their practice. By architecting a scalable platform that automates complex manual workflows for our Finance team, you will remove friction and enable the business to reinvest revenue into new opportunities for patients. As a technical leader, you won't just be writing code; you'll be driving high-visibility projects from conception to launch, mentoring talented engineers, and making the architectural decisions that will define how Zocdoc scales its billing platform for years to come. &nbsp; You’ll enjoy this role if you are… Motivated by solving complex financial and architectural puzzles that have a direct impact on company revenue and provide transparency to our providers. A technical leader who thrives on end-to-end ownership—driving projects from the early stages of research and technical design through to team planning, implementation, and a high-impact launch. Highly analytical and detail-oriented, especially when it comes to data integrity and system reliability.&nbsp; A collaborative leader who excels at cross-squad collaboration and finds joy in bringing people together to solve a challenge. Someone who thrives on collaborative problem-solving and expects to learn as much from your world-class coworkers as you teach them. The type of person who takes genuine pride &amp; pleasure in ensuring the numbers foot every single time. &nbsp; Your day to day is… Leading the architectural direction of Zocdoc's billing system as we build for the future - thinking how we can scale billing as the number of providers, patients, and products we support grow.Building, maintaining, and improving modern, event driven workflow billing workflows and pricing algorithm systems.Collaborating with Finance, Product, &amp; Design to figure out how we can solve for provider and internal billing needs with efficient technical solutions. Working with your engineering peers to define and implement best practices that ensure high code quality and system reliability for all new features and services. Ensuring the ongoing accuracy and stability of the billing engine and financial data, and triaging any issues that arise (always with the team’s support). Integrating the latest edge GenAI tools and technology to optimize technical planning and coding efficiency across your team and the broader engineering organization. &nbsp; You’ll be successful in this role if you have… Meaningful (8+) years of engineering experience building and scaling high-performance backend services, ETLs, and APIs within event-driven, distributed systems—ideally in environments where data reliability and integrity are paramount. Familiarity with cloud-native environments (e.g., AWS) and the desire to own your team’s infrastructure (as code!). The mentality of an owner with an unrelenting desire to drive projects to completion; you view ambiguity as an opportunity to provide technical clarity rather than a blocker. Integrated generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity. Leadership experience steering teams toward best-in-class testing, deployment, and observability practices that amplify output and quality. Superb communication skills! You believe in keeping all of your stakeholders and teammates in the loop and know that multiple mediums of communication are the key to success. A growth mindset rooted in humility, inclusivity, and curiosity—you value diverse perspectives, enjoy learning from your mentees, and lead by example to foster a collaborative engineering culture. NYC&nbsp; Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation(if salaried) / Competitive PTO (if hourly) 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness program with Wellhub Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$180,000&mdash;$265,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Staff Software Engineer, Billing

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp; Your Impact on our Mission As a Staff Software Engineer on the Marketplace Growth team at Zocdoc, you’ll transform ideas into reality by rapidly prototyping, iterating, and delivering high-impact experiences that help patients discover and access care. You’ll take ownership of the systems that power Zocdoc’s user acquisition and engagement, ensuring our top-of-funnel experiences are stable, scalable, and high-performing. This includes driving the evolution of our SEO infrastructure, which powers thousands of patient-facing pages; iterating on provider profile and practice page designs to create seamless, trustworthy experiences; and building AI-driven systems that introduce new, intelligent ways for users to learn about Zocdoc. You’ll collaborate closely with Design, Product, and Marketing counterparts to align on strategy, deliver measurable impact, and continuously refine how patients connect with healthcare providers—all while fostering a culture of technical excellence, mentorship, and innovation that keeps Zocdoc at the forefront of healthcare technology. To ensure fair consideration, candidates should&nbsp;apply to only one Staff Software Engineer role&nbsp;at Zocdoc. Please avoid submitting multiple applications, as we will review your profile for the most relevant opportunity. &nbsp; You’ll enjoy this role if you are… Driven by the opportunity to impact healthcare positively, our mission is to create a seamless, efficient, and deeply human experience Product-driven with a relentless focus on user needs Passionate about engineering excellence, with a strong focus on promoting best practices in code quality, testing, and long-term maintainability across teams and the organization Demonstrates strong ownership of their technical domain and invests in mentoring others by sharing knowledge and best practices across teams &nbsp; Your day to day is… Leading the technical direction of Zocdoc’s acquisition platform, enhancing system stability and user experience. Guiding technical discussions, ensuring decisions are scalable and dependable, and aligning infrastructure with the team’s broader mission Building scalable APIs and microservices that power frictionless data access and informed patient decision-making Collaborating with design counterparts to iterate on user experiences and improve the overall customer journey Proactively engaging with product counterparts to align on vision, strategy, and execution, ensuring projects stay on track and deliver business value Mentoring engineers and driving team excellence through coding standards, automation, and continuous improvement Leading bold innovation initiatives centered on AI, leveraging emerging data sources and cutting-edge architectures to position Zocdoc as a leader in healthcare technology &nbsp; You’ll be successful in this role if you have… Owned and evolved complex, user-facing platforms end-to-end, balancing rapid delivery with long-term technical vision to ensure scalable, maintainable, and impactful experiences Designed and built performant systems with search engine optimization (SEO) and page speed as top priorities, ensuring fast, reliable, and discoverable patient experiences at scale Architected full-stack solutions spanning backend APIs, AWS-based infrastructure, and React systems that are modular, reusable, and leveraged across teams Integrated with third-party data sources and content management systems, such as Contentful, to deliver dynamic, flexible, and content-rich user experiences Leveraged large language model (LLM) systems to transform raw user data into actionable insights, powering intelligent and personalized features Driven engineering excellence through best-in-class practices in testing, CI/CD, observability, and system performance optimization Mentored and collaborated across distributed teams, promoting strong technical foundations, clear communication, and an inclusive, innovative engineering culture &nbsp; Benefits: Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness program with Wellhub Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$180,000&mdash;$265,000 USDZocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.Remote Base Salary Range$180,000&mdash;$265,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Staff Software Engineer, Marketplace Growth

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission As a Staff Software Engineer on Zocdoc’s Search team, you will play a critical role in evolving one of the most important experiences we deliver to patients: helping them intuitively find and access the care that’s right for them. Our mission for 2025 and beyond is ambitious—we are transforming Zocdoc’s search into an intelligent, free-text, intent-driven experience powered by state-of-the-art embeddings, LLMs, and modern ranking models. This evolution requires rethinking our search architecture from the ground up, working backward from what patients truly need, and delivering personalized, agentic flows that guide patients to care with unprecedented clarity and ease. You will lead the design and development of high-performance, scalable frontend systems and shared component libraries using React, TypeScript, JavaScript, and C# (GraphQL). Your work will bring intelligent search capabilities to life through polished, accessible, and lightning-fast interfaces. You’ll set the technical bar for frontend engineering excellence while shaping the strategy of Zocdoc Search—helping unlock a new generation of intuitive, intelligent, and patient-centered search experiences.&nbsp; &nbsp; You’ll enjoy this role if you are… Passionate about building sophisticated frontend systems, especially shared UI components and experiences that need to scale across teams and products Excited to design intuitive, high-performance interfaces that help patients seamlessly express intent and discover care Motivated by the challenge of integrating LLM-powered, embeddings-driven, and streaming interactions into real-world search workflows A technical leader who thrives on architecting systems, mentoring engineers, and elevating code quality and team-wide execution An excellent communicator who collaborates effectively with product, design, and machine learning partners Energized by solving ambiguous experience and architectural challenges to deliver elegant, robust solutions &nbsp; Your day to day is… Architecting and building core UI components, shared libraries, and high-performance frontend features that power Zocdoc’s next-generation search experience Partnering with design and product on intuitive, aesthetically refined search interfaces that support free-text input, autosuggest, recommendations, and conversational/streaming interactions Developing and optimizing React and GraphQL (C#) flows that prioritize low latency, reliability, and delight in highly interactive search use cases Integrating LLM capabilities, embeddings, and ranking signals into patient-facing search experiences through thoughtful, accessible UI patterns Driving architectural direction and setting engineering standards across the Search organization through design docs, technical deep dives, and high-signal code reviews Mentoring engineers on frontend best practices, shared component development, system design, and technical decision-making Building robust observability into the client experience—measuring, debugging, and improving performance across the entire search journey &nbsp; You’ll be successful in this role if you have… A proven track record of owning and scaling complex, user-facing platforms, with deep expertise in frontend system design and long-term architectural thinking Significant experience building and maintaining shared UI/UX components or design system libraries used across teams or products Deep hands-on expertise with React, JavaScript, and TypeScript, including performance optimization, accessibility, state management, and component architecture Experience integrating with GraphQL APIs (preferably with C# backends) and designing efficient client–server interaction patterns Familiarity with search technologies, low-latency systems, or ML-powered ranking models, and the UI challenges associated with them Exposure to LLM-driven search, embeddings, and streaming interfaces, with a strong understanding of how to translate complex intelligence into intuitive UI Strong communication skills that align engineering, product, design, and ML stakeholders around shared goals A passion for mentoring engineers, setting engineering best practices, and raising the overall technical quality bar Experience working in cloud-native environments and contributing to high-performance, scalable web architectures &nbsp; Benefits: Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness program with Wellhub Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$180,000&mdash;$265,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission: As a Manager, Marketplace Growth Analytics, you’ll lead and develop a team of analysts responsible for driving data-informed decision-making across Zocdoc’s patient journey. You’ll set the strategic direction for growth analytics, ensuring the team delivers rigorous, high-quality insights that improve product performance and drive measurable business outcomes. You’ll translate complex product and marketplace questions into clear, actionable analyses that shape roadmap decisions and growth strategy. In this role, you’ll lead analytics for the Marketplace Growth team, which builds and optimizes the core patient experience — from acquisition and activation through booking, re-engagement, and retention. You’ll partner closely with product leaders across discovery and onboarding, the core booking flow, and logged-in patient experiences, helping them define success, evaluate tradeoffs, and prioritize investments that drive both product quality and marketplace performance. You’ll own how performance is defined, measured, and interpreted across these areas. This includes establishing clear success and guardrail metrics, shaping experimentation strategy, identifying high-impact opportunities, and ensuring insights directly inform prioritization and execution. While business partners are accountable for outcomes, this role plays a critical leadership role in embedding analytics into product development, strengthening experimentation rigor, and driving sustained growth across the funnel. This is a hybrid role based in our SoHo headquarters, partnering closely with Product and Engineering leaders in-person. You’ll Enjoy This Role If You Are… Passionate about driving business outcomes and leveraging data to help growing products scale. Motivated by close partnership with Product and cross-functional teams to shape product strategy and influence real decisions. Energized by developing analysts and supporting their growth across technical, analytical, and stakeholder skills. Comfortable balancing strategic thinking with hands-on analytical work. Curious about marketplace dynamics and excited to improve how performance is measured and understood. Someone who enjoys turning ambiguous questions into clear insights and recommendations. Drawn to environments where analytics helps bring structure, clarity, and focus to fast-moving teams. Your Day-to-Day Is… Leading and developing a team of product analysts by providing clear direction, feedback, and hands-on support Growing an analytics team capable of supporting advanced analytical work, including experimentation, causal inference, and predictive modeling. Partnering with Product, Engineering, Data, and Finance to support roadmap planning &amp; execution, experimentation, and performance measurement. Translating business and product questions into well-scoped analyses that deliver actionable insights. Contributing directly to high-impact analytical work, including experimentation, deep dives, and metric development. Owning performance reporting for your product area, ensuring metrics are clearly defined, trusted, and actionable. Partnering closely with Analytics Engineering to define, build, and maintain core data models that support reporting, experimentation, and analysis. Prioritizing team work, managing tradeoffs, and aligning analytics efforts with stakeholder needs. Establishing and improving analytical processes to increase efficiency, consistency, and quality. Communicating insights through clear narratives and visualizations that inform product decisions. You’ll be successful in this role if you…&nbsp;&nbsp;&nbsp; Have 2+ years of experience managing and developing analysts, and 4+ years in analytics, data science, or a related field supporting product or growth teams. Act as a strategic thought partner to Product leadership, aligning investments to measurable business outcomes and sustainable growth. Demonstrate SQL proficiency and use modern analytics techniques and visualization tools to deliver scalable insights. Lead experimentation strategy across the growth funnel, guiding hypothesis development, test design, power analysis, guardrails, and causal interpretation. Apply advanced analytical methods (e.g., forecasting, segmentation, predictive modeling, causal inference) and coach others in their effective use. Partner with Product, Engineering, Finance and Analytics Engineering to define metrics, strengthen core data models, and build reliable reporting. Translate complex analyses into clear, actionable insights for both technical and non-technical stakeholders. Prioritize effectively in ambiguous environments and influence cross-functional decisions, including at senior levels, without direct authority. Zocdoc is committed to fair and equitable compensation practices.&nbsp; The base salary range for this role is currently $158,364 - $213,792 for NYC positions only. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. This position is also eligible for bonus and equity.&nbsp; This salary range may differ in other states. Benefits: Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation(if salaried) / Competitive PTO (if hourly) 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified&nbsp; Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$158,364&mdash;$213,792 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Manager, Marketplace Growth Analytics

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission Zocdoc’s most important asset is our people. As a Client Success Manager for our Mid-Market Sales team, you’ll play a meaningful role in empowering healthcare providers to maximize the value of Zocdoc at scale. In this role, you’ll focus on proactively engaging a broad portfolio of mid-sized healthcare organizations through data-driven insights, technology-enabled outreach, and strategic consultation. You are a trusted advisor and problem solver, helping providers grow their businesses, enhance the patient experience, and achieve measurable outcomes on Zocdoc. Our Mid-Market CSMs thrive in dynamic, evolving environments. You’re motivated by efficiency and scale — leveraging tools, automation, and standardized playbooks to create outsized impact across a rotating book of business. You’re also comfortable experimenting, iterating, and finding creative ways to deliver value at every touchpoint. You’ll enjoy this role if you are… Goal-oriented. You love setting ambitious targets and using structured processes to hit them consistently Process-driven. You thrive in a systematized, scaled environment and understand the power of repeatable workflows Tech-savvy. You’re eager to leverage automation, AI tools, and data insights to deepen client engagement efficiently Curious and consultative. You dig into data and feedback to uncover opportunities that improve both provider and patient outcomes Collaborative. You know that success is a team sport — you proactively bring together the right people and resources to get results Adaptable. You’re energized by change and enjoy helping shape how a new team builds and grows from the ground up Your day-to-day is… Owning a scaled portfolio of mid-market healthcare providers, driving retention, growth, and adoption through proactive engagement Delivering timely, data-backed insights that help providers optimize their presence and performance in the Zocdoc marketplace Using technology and automation to manage outreach, monitor account health, and identify opportunities for impact at scale Collaborating closely with internal partners in Sales, Product, and Support to ensure seamless provider experiences Contributing to the development and refinement of scalable playbooks, processes, and success metrics for the growing mid-market team Acting as the voice of the customer — synthesizing feedback and surfacing insights to inform internal strategies and product improvements You’ll be successful in this role if you have… Relationship management experience. 2–3 years of experience in customer success, account management, or a client-facing role, ideally within a fast-paced, growth environment Strong communication skills. You’re a confident written and verbal communicator with experience in building buy-in toward a shared objective Comfort with technology. You’re confident in adopting new tools and integrating AI into your workflow to scale your impact A creative eye for how to do things better. You’re able to identify opportunities for increased efficiency and effectiveness, both with customers and with how we approach our work at Zocdoc An appetite for continuous learning. You’re eager for feedback and hold yourself (and your manager) accountable to regular coaching in the spirit of ongoing growth and development A positive outlook toward change. Our customers are evolving and so are we. Embracing change and strong adaptability are important parts of your success in this role Benefits: Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness program with Wellhub Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$72,000&mdash;$102,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Client Success Manager, Mid-Market Sales

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Zocdoc’s Local Sales (SMB) business is a critical growth engine and this role exists to directly influence its performance. As Field Enablement Lead for Local Sales (SMB), you will architect and drive the enablement strategy that improves seller productivity, accelerates ramp, and increases measurable revenue outcomes. You will partner closely with Sales Leadership, Revenue Operations, and other cross-functional stakeholder groups to identify performance gaps, prioritize high-impact initiatives, and drive the behavioral shifts that improve access rate, conversion, and other key revenue metrics. You will serve as a trusted thought partner to Sales Leadership. You’ll align on priorities, influence decision-making, and ensure our SMB teams are equipped to execute at a high level in a fast-evolving healthcare marketplace. You’ll enjoy this role if you… Thrive in environments where you are expected to create clarity, not wait for it Care deeply about measurable business impact and believe enablement should move revenue metrics, not just satisfaction scores Can influence senior leaders and drive alignment without formal authority Are energized by building scalable systems that improve productivity across an entire sales segment See AI and data not as buzzwords, but as tools to meaningfully increase seller effectiveness and operational leverage Prefer solving root-cause performance problems over simply delivering more training Take ownership of outcomes and feel personally accountable for the success of the teams you support What success looks like in this role in six months… Implement a structured quarterly enablement roadmap aligned to SMB GTM priorities Improve at least one leading performance indicator (e.g., ramp time, first-time adoption, access rate, conversion rate). Launch or enhance an AI-enabled workflow that meaningfully increases seller productivity or reduces manager coaching burden. Establish a repeatable measurement framework linking enablement initiatives to business KPIs. Become a trusted thought partner to Sales Leadership, proactively identifying performance risks and proposing solutions. Your day to day is… Strategy &amp; Roadmapping Gaining agreements across leaders on prioritization of initiatives, scope of initiatives and metrics to be impacted Delivering on enablement priorities for all roles within the segment for onboarding &amp; everboarding needs through a well-designed quarterly enablement roadmap Cross-Functional Influence Establishing trusting and strong working relationships cross functionally to collaborate in delivering comprehensive enablement programs Program Design &amp; Delivery Being innovative in proposing engaging enablement approaches by leveraging multiple delivery modalities, maximizing value of tools, gamification and proposing AI solutions to drive seller productivity&nbsp; Developing role specific playbooks including documentation of customer journey, sales processes, GTM strategies and keeping the information current as processes, tools or strategies shift and/or new approaches are rolled out Measurement &amp; Reporting Aligning enablement solutions to business problems and managing impact through a data-driven approach to scaled adoption of learning and showcasing the metrics to the relevant stakeholders Contributing in WBRs, QBRs related to enablement impact and deliver regular readouts on ongoing and upcoming roadmap of enablement programs with clear metrics You’ll be successful in this role if you have… The mentality of an entrepreneur/owner and a strong bias to action.&nbsp; Superb communication skills! You believe in keeping all of your stakeholders in the loop and know that multiple mediums of communication are the key to success Humility.&nbsp; You believe in treating all people with dignity and respect, regardless of title or tenure&nbsp; 6+ years of experience in enablement, preferably selling SAAS and/or marketplace solutions A proven track record of building and maintaining cross-functional relationships and internal stakeholder management Experience with enablement tools such as LMS, Knowledge/content management tools and sales tools such as SF, Gong, Outreach and others You have leveraged AI in driving enablement approaches allowing programs to scale&nbsp; Exceptional analytical, facilitation, written and oral presentation skills Benefits Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation(if salaried) 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified&nbsp; Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$141,900&mdash;$192,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Field Enablement Lead - Local Sales

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;At Zocdoc, we’re building the best experience for millions of patients to find and access care, while helping more than a hundred thousand providers grow their practices. We’re looking for a Senior Director of Product to own the end-to-end consumer experience across Zocdoc’s marketplace. In this role, you’ll set the vision and drive strategy across the full customer journey—from acquisition and conversion to engagement and retention—while leading and developing a team of product managers to deliver against it. At the same time, you’ll help shape Zocdoc’s longer-term consumer ambition by conceiving and building new experiences that extend beyond appointment booking and position Zocdoc at the center of a patient’s healthcare journey. You’ll enjoy this role if you are… A strategic thinker who wants to be an active part of the leadership team A builder who is hands-on and can go deep to get things done, but can also manage complexity at scale and drive teams towards multi-year goals Well-versed in all elements of product development, from ideation to testing and validation A storyteller who is passionate about vision setting and able to communicate persuasively across all levels of the organization Data-driven. You have strong metrics fluency and experimentation chops, and you can effectively use product to drive business outcomes Excited to use AI to both power patient experiences on Zocdoc and supercharge product teams’ capabilities Passionate about coaching and building strong teams, fostering a culture that is inclusive, supportive, and biased toward action Your day-to-day is… Defining and communicating a strong, clear vision for your product area Recruiting, leading, mentoring, and developing a team of world-class product managers to build and execute against your collective vision Collaborating and communicating effectively with Engineering, Design, Analytics, Marketing, BI, Sales, BD, and Business Operations to influence outcomes Owning and driving key business metrics, such as revenue, user growth, conversion and engagement Implementing best-in-class product development and management practices to ensure team success Creating and launching healthcare-changing products and features to better connect patients and providers You’ll be successful in this role if you have… 10+ years of product experience, ideally with consumer marketplace products 5+ years of proven management experience in recruiting, leading, and developing a team of great product managers, ideally in organizations with multiple layers Demonstrated success in owning and driving objective improvements in key business metrics An action-oriented attitude and a roll-up-your-sleeves mentality Outstanding communication and interpersonal skills for effective collaboration across diverse teams, including engineers, designers, marketers, and executives Strong analytical skills and a natural curiosity to solve some of healthcare’s most challenging problems A strategic, customer-focused mindset with the ability to leverage qualitative and quantitative insights to set strategy and iterate on products Benefits Flexible, hybrid work environment at our convenient Soho location Unlimited vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter benefits 401(k) with employer-funded match Corporate wellness programs with Wellhub Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch every day along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$28,000&mdash;$310,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Senior Director, Marketplace Product

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission As a Staff Software Engineer on the Sponsored Results (SPO) team, you will play a critical role in scaling and evolving one of Zocdoc’s largest growth engines. You’ll partner closely with product, design, data science, and infrastructure teams to modernize the systems that power our Sponsored Results platform—refactoring backend services and APIs for scalability and reliability, optimizing data pipelines to unify modeling logic, and advancing the SPO provider product experience through high-performance, end-to-end engineering. Your work will directly shape how providers connect with patients by improving platform efficiency, spend effectiveness, and user trust, while setting the technical standard for system design, code quality, and cross-functional collaboration to ensure the Sponsored Results platform is built for long-term innovation and growth. To ensure fair consideration, candidates should apply to only one Staff Software Engineer role at Zocdoc. Please avoid submitting multiple applications, as we will review your profile for the most relevant opportunity. &nbsp; You’ll enjoy this role if you are… Passionate about backend engineering, building scalable systems, and solving complex, data-driven challenges Excited to work at the intersection of software engineering, data, and machine learning to optimize APIs, pipelines, and model-serving infrastructure Motivated by improving both system performance and user experience to drive meaningful outcomes for providers and patients A technical leader who dives deep into architecture, mentors others, and sets high standards for code quality and collaboration A clear, inclusive communicator who thrives in fast-moving environments and bridges product, data science, and engineering perspectives &nbsp; Your day to day is… Leading the design and architecture of backend services, APIs, and model-serving systems that power Zocdoc’s Sponsored Results platform for scalability, reliability, and performance Optimizing and unifying data pipelines to support multiple modeling workflows, improving efficiency and consistency across SPO’s ML ecosystem Collaborating closely with product, data science, and infrastructure teams to build seamless provider experiences and accelerate product innovation Driving architectural direction and technical excellence through clear design documentation, code reviews, and hands-on implementation Mentoring engineers across the team, fostering strong engineering standards, and raising the technical bar for full-stack and backend development Analyzing complex product and system challenges, balancing immediate business impact with long-term platform scalability and maintainability Working with cutting-edge GenAI tools and technology &nbsp; You’ll be successful in this role if you have… A proven track record of owning and scaling complex, user-facing platforms, balancing near-term delivery with a long-term technical vision Deep expertise in backend system design — from APIs and data pipelines to understanding best practices on integrating with front-end architecture&nbsp; Experience optimizing large-scale, data-driven systems (preferably in ML or advertising domains) with a focus on performance, reliability, and measurable business impact Strong communication skills that bridge technical and non-technical audiences, aligning product, data science, user experience, and engineering priorities A passion for mentoring engineers, driving best practices in testing, deployment, and maintainability, and elevating team-wide engineering quality Familiarity with cloud-native environments (e.g., AWS) and distributed systems, applying modern DevOps and CI/CD principles A growth mindset rooted in humility, inclusivity, and curiosity—valuing diverse perspectives and fostering an equitable, collaborative engineering culture &nbsp; Benefits: Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness program with Wellhub Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$180,000&mdash;$265,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Staff Software Engineer, Sponsored Results

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission Zocdoc’s most important asset is our people. As a Senior Associate, Accounting Operations Senior Associate, you’ll play a meaningful role in keeping our financial engine running smoothly so our teams can focus on connecting patients with the care they need. You’ll help ensure our procure-to-pay processes are seamless, our vendors are paid accurately and on time, and our financials are clean, reliable, and audit- ready. Your work won’t just support Accounting — it will enable teams across the business to move faster and operate with confidence. You’ll enjoy this role if you are… Personally motivated by creating clarity, structure, and efficiency in fast-moving environments. Highly detail-oriented and accountable, taking pride in accuracy without losing sight of the bigger picture. Passionate about delivering an excellent experience to both internal partners and external vendors. A natural collaborator who values strong relationships and thoughtful communication. The kind of person who spots opportunities for improvement and takes initiative to drive solutions. Your day to day is… Full ownership of day-to-day accounts payable operations, managing invoices from receipt through approval and payment. Thoughtfully reviewing invoices for accuracy, coding, PO matching, and policy compliance before posting. Preparing and initiating vendor payments (ACH, wire, check) in line with approval workflows and internal controls. Monitoring T&amp;E and corporate card activity, reviewing expense reports for compliance, and ensuring timely reimbursement and accurate expense recognition. Tracking prepaid expenses and booking accruals for T&amp;E-related expenses when necessary. Preparing reconciliations for AP, T&amp;E, corporate cards, gift cards, and other assigned accounts — and resolving reconciling items with urgency and care. Supporting month-end close and maintaining organized, audit-ready documentation. Building and fostering strong relationships with Finance, Procurement, vendors, and business stakeholders to provide clear visibility into invoice and payment status. Proactively escalating risks or recurring issues, always bringing context and potential solutions. You’ll be successful in this role if you have… Meaningful (3+ years) experience in accounts payable, procure-to-pay, and/or T&amp;E within a corporate environment. A passion for operational excellence, process improvement, and accurate financial reporting. A compassionate but consultative and confident approach when partnering with stakeholders and vendors. Practical knowledge of accounting fundamentals and GAAP concepts relevant to expenses, accruals, and payables. Superb communication skills — you keep stakeholders informed and know that the right message, delivered the right way, makes all the difference. Experience supporting month-end close activities and audit requests (Preferred). Intermediate Excel Skills. Familiarity with ERP, procurement, and T&amp;E systems (e.g., NetSuite, Coupa, or similar) (Preferred). Experience working in a fast-paced or growing organization (Preferred). Benefits An incredible team of smart and supportive people A competitive compensation package, including attractive medical insurance Amazing perks – think catered lunch every day, Ping Pong, etc. Daycare/creche facility for kids The chance to create a better healthcare experience for millions of patients! Corporate wellness programs with Headspace Cellphone and wifi reimbursement Competitive parental leave Sabbatical leave(over 5 years) Annual sponsored health check-ups&nbsp;.&nbsp; About usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Senior Associate, Accounting Operations

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission: Zocdoc is looking for a Senior Site Reliability Engineer to help develop, monitor, and maintain our distributed production systems. You’ll be challenged with building frameworks and processes for ensuring uptime for our patients and providers in a constantly changing environment. You’ll work with distributed systems and microservices, leveraging many interconnected services in AWS Cloud. We’re looking for someone who loves challenging the status quo and strives to make everything they touch safer, more secure, faster, and easier to maintain. You’ll enjoy this role if you are… Passionate about ensuring complex systems never skip a beat Motivated to learn new technologies, design patterns, and work in the cloud Comfortable in an outage situation and believe in blameless post-mortems Excited to work in a highly collaborative environment with diverse individuals and numerous product development teams to improve future uptime Enforce a culture around strong DevOps and where product teams share a big role in site reliability and first response Autonomous, individually accountable, and always pushing to improve A believer that diverse and inclusive teams and cultures are non-negotiable Your day to day is… Monitoring and maintaining complex cloud-based infrastructure, systems, and services and ensuring their uptime to help millions of patients get the care they need Automating and developing our tooling, processes, and infrastructure to speed up development and make them repeatable and error-proof Supporting our large product engineering org with their scaling, performance, and uptime needs as well as helping diagnose and debug production related issues Analyzing and performance tuning systems, code, and networking for scaling and optimal operation Working with cutting edge GenAI tools and technology You’ll be successful in this role if you have… 5+ years of supporting consumer facing web application production environments and systems in a Site Reliability Engineering or Production Engineering role 2+ years of on-call experience in a 24/7 cloud-based production environment 2+ years of experience in managing and supporting modern cloud-based environments and infrastructure like AWS/GCP, Docker, Kubernetes, etc. Experience with edge technologies such as load balancers, reverse proxies, web application firewalls, routing, etc. Deep understanding of protocols such as TCP/IP, HTTP/HTTPS, TLS, DNS, NTP A Bachelor’s degree in Computer Science, Computer Engineering, or equivalent engineering experience is a plus, but not required&nbsp; Benefits&nbsp; Flexible, hybrid work environment at our convenient Soho location (If based in NYC) Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness program with Wellhub Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$180,000&mdash;$220,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;&nbsp; Your impact on our mission Customer Success Managers are the driving force in helping existing Zocdoc providers maximize their performance and experience on the Zocdoc platform. Our goal is to make each practice more successful by understanding the practice goals, upselling additional products and features, offering solutions to drive booking volume, and improving overall practice performance. A successful candidate will be an expert in the Zocdoc product, and be able to navigate complex practice operations to re-align value and optimize providers’ success on Zocdoc. &nbsp; You’ll enjoy this role if you are… Passionate about ensuring provider satisfaction by conducting client meetings to understand a practice’s goals and pain points in order to drive feature adoption, utilization, and retention Personally driven by building fast relationships with key stakeholders and decision makers in order to instill trust to see strong results Able to have challenging conversations in order to advise, influence others and handle objections effectively Able to balance sales conversations with project management, working with internal stakeholder teams while being consultative in your decision-making Personally motivated by driving KPIs that are attached to a monthly commission plan Motivated by learning and can quickly grasp and apply new ideas &amp; solutions Actively seeking out feedback from sales leadership to adapt and implement improved sales strategies and processes Your day to day is… Working closely with sales/acquisition and operations teams to onboard new provider practices by prioritizing and managing complex processes across multiple accounts Driving practice performance by effectively communicating feature value and handling objections to maintain setup and increase buy-in Being incredibly detailed oriented, able to manage multiple projects simultaneously with consistent touchpoints, and thrive with a high degree of autonomy Being an expert on Zocdoc’s product and training new providers/their teams on best practices to be successful Proactively identifying and resolving issues that could affect customer satisfaction and buy-in Being self-motivated to own your metrics, strive to exceed goals, and openly seek feedback and coaching to support areas of opportunity&nbsp;&nbsp; Being persuasive and excelling in sales tactics to build genuine connections with customers to maximize buy-in to feature adoption and drive high onboarding satisfaction&nbsp; Influencing providers to deepen their partnership with Zocdoc by investing in our products to maximize their potential for success; creating future brand ambassadors is something you should strive for&nbsp;&nbsp; You’ll be successful in this role if you have… Bachelor’s degree or equivalent 1-2 years of professional experience in an SDR, business development, customer success or account management role Stellar communication and interpersonal skills Strong attention to detail, highly organized, and a quick, curious learner A high level of problem-solving and issue-resolution skills Ability to think on your feet and thrive in a dynamic, start-up environment Benefits: Flexible, hybrid work environment at our convenient Soho location Competitive PTO 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Hourly Pay Range$30.29&mdash;$34.38 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Customer Success Manager, Local Sales

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission Zocdoc’s most important asset is our people.&nbsp; In your role as a Senior HR Business Partner, you play a critical role in fostering an employee experience that is caring, smart, and simple, empowering team members to drive impactful business outcomes.&nbsp; In your role, you’ll work with our People teams in India and the US to provide coaching and support to Zocdoc’s managers, leaders, and employees. You’ll also play a key role in helping us continue to transform and improve our HRBP team, adding science and processes that enable us to scale and improve the lives of our employees.&nbsp; By positively impacting employee satisfaction, retention, and career development,&nbsp; you’re empowering Zocdo’rs to give power back to the patient.&nbsp; You’ll enjoy this role if you are… Resourceful and comfortable navigating ambiguity Highly structured, organized, and process-oriented, but know how to be flexible Comfortable making tough decisions based upon policy, data, and experience A builder. We’re working to add science and process to our HRBP team and want you to be a part of the journey.&nbsp; Comfortable using AI tools The kind of person who isn’t afraid to ask questions and learn from failure An excellent communicator, both in written and verbal form Highly trustworthy.&nbsp; You handle information with great discretion and diplomacy&nbsp; Extremely attentive to detail. You understand the impact …. Team-oriented and have an ownership mentality. You view your work as a reflection of your brand Autonomous, urgent, and creative.&nbsp; You genuinely believe your role can improve the lives of others Your day-to-day is… Collaborating with managers and the people operations team around sensitive situations, including: performance management, investigations, terminations, and employee exit interviews&nbsp; Creating strong relationships with employees, management, and the&nbsp; leadership team via coaching and mentoring Providing coaching and guidance to our leaders around employee relations, and Zocdoc practices and policies Partnering with the broader people team on performance review cycles, talent assessments, compensation and internal mobility processes. Executing new processes and policies.&nbsp; Our goal is to create trust with partners, operate more efficiently and equitably, and help enable incredible business outcomes&nbsp; Proactively managing legal and compliance risks Identifying opportunities for improvement with cross-functional stakeholders: People Operations, DEI action group, ERGs, Recruiting, Total Rewards, Office, and Legal&nbsp; Serving as a first point of contact for employee questions, including but not limited to: company policy, employee relations, career trajectory, and learning and development Work alongside our US teams and work collaboratively on all HRBP plus People Operations processes. Be a go-to contact for employees seeking guidance related to People programs and Tier I questions through Jira, our ticketing queue. Conduct and manage the onboarding, offboarding and benefits management process Cross-collaboration with HRIS, Total Rewards, HRBP, IT and other infrastructure teams on behind-the-scenes processes You’ll be successful in this role if you have… 5 to 7 years of HR experience with&nbsp; at least 2-3 years of HRBP experience&nbsp; Knowledge of Workday (optional) and certain AI tools Strong detail orientation and an ownership mentality&nbsp; Demonstrated background in employee relations and employee investigations A compassionate, consultative, and confident approach with a diverse array of stakeholders Knowledge of Excel, project management tools (jira for ex) and reporting and tracking&nbsp; Proven critical thinking and problem-solving skills.&nbsp; You are comfortable leveraging data to identify insights and trends Experience working with different verticals and Business Units. Incredible discretion: you can be trusted to handle sensitive and confidential information&nbsp; A strong bias to action. You’re comfortable working autonomously and navigating ambiguity&nbsp; Superb communication skills! You believe in keeping all of your stakeholders in the loop and know that multiple mediums of communication are the key to success Humility.&nbsp; You believe in treating all people with dignity and respect, regardless of title or tenure An unrelenting desire to build more equitable, inclusive and diverse workplaces.&nbsp; You view this role as an opportunity to create positive change No problem working in night shifts. We are looking at people who can work overlapping hours to support our teams across IST and EST hours. An understanding of Indian Labour Laws and Corporate Laws. Benefits: An incredible team of smart and supportive people A competitive compensation package, including attractive medical insurance Amazing perks – think catered lunch every day, Ping Pong, etc. Daycare/creche facility for kids The chance to create a better healthcare experience for millions of patients! L&amp;D offerings&nbsp; Corporate wellness programs&nbsp; Cellphone and wifi reimbursement Competitive parental leave Sabbatical leave(over 5 years) Annual sponsored health check-ups Zocdoc is certified as a great place to work 2024-2025 &nbsp;About usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Senior HRBP

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission Zocdoc is seeking a Staff Analytics Engineer to join a centralized team responsible for defining, creating, and maintaining a scalable and robust analytics layer that powers Zocdoc’s strategic analytics, operations, and reporting capabilities. As a Staff-level member, you'll lead the design and implementation of complex data transformations and production-grade data models, establishing standardized datasets that drive critical decision-making across the organization. Collaborating closely with Product Management, Product Engineering, Data Engineering, and Analytics teams, you'll ensure data solutions are strategically aligned, efficient, and consistently reliable, enabling teams across Zocdoc to rapidly gain meaningful insights from high-quality data. &nbsp; You’ll enjoy this role if you are… Excited about designing and building strategic data products that drive impactful outcomes across the entire organization Passionate about solving complex, high-impact problems using data and analytics at scale Committed to setting a high bar for technical excellence and continuously improving whatever you're working on A collaborative leader who enjoys working cross-functionally in a supportive and highly cooperative environment Enthusiastic about architecting scalable data solutions using cutting-edge technologies to support long-term business strategies &nbsp;Your day to day is… Defining and enabling trusted, strategic datasets and analytics solutions that empower data consumers to quickly and reliably gain insights at scale Leading efforts to enhance self-serve analytics across the organization through advanced administration, adoption strategies, and training for analytics tools (Looker and Amplitude) Partnering strategically with analysts, product managers, and product engineers to ensure the analytics infrastructure meets evolving business requirements and is robust and maintainable Architecting and developing production-grade data transformations and models using SQL, DBT, and Dagster, ensuring optimal performance, maintainability, scalability, and reliability Collaborating closely with data engineering on strategic infrastructure initiatives to enhance data ingestion, processing pipelines, and integration of new data sources Driving the establishment and continuous improvement of standards around data governance, security, privacy, quality, and retention, influencing best practices across the organization You’ll be successful in this role if you have…&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 6+ years of experience as an analytics engineer, data engineer, or similar role 3+ years of experience using DBT &amp; DBT Core, with a strong understanding of data modeling and data warehousing concepts Expertise in writing performant SQL, especially within cloud-based data warehouses like Snowflake, and have strong Looker developer skills, with an emphasis on LookML modeling and overall project design Experience managing the administration and/or adoption of data visualization tools (e.g. Looker) and event-based analytics/user journey tools (e.g. Amplitude) Ability to navigate ambiguity and work with urgency in a fast-moving environment with multiple stakeholders Good communication skills across all levels of stakeholders (business &amp; technical) with the ability to influence and build consensus Proficiency with Python&nbsp; Experience with Dagster or other orchestration tools Experience utilizing AI Codegen to improve the efficiency of your workflow Experience with data governance principles, KPI management, and supporting data operations for business intelligence &nbsp; Benefits: Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness program with Wellhub Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$180,000&mdash;$250,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Staff Analytics Engineer

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission As a Senior Analytics Engineer, you’ll help build and scale the trusted analytics layer that powers decision-making across Product, Operations, Finance, and Go-To-Market. You’ll lead a meaningful slice of our Analytics Engineering roadmap and own high-impact datasets end-to-end including: design, implementation, testing, documentation, rollout and ongoing reliability. This is a hands-on, senior IC role with significant technical ownership and cross-functional influence. &nbsp; You’ll enjoy this role if you are… Passionate about building scalable data products that power decisions across the entire company Uncompromising when it comes to code quality, clarity, and maintainability Driven by building domain expertise, staying close to business problems and partnering with stakeholders to turn ambiguous questions into reliable datasets and metrics &nbsp; &nbsp;Your day to day is… Evolving Zocdoc’s analytics layer: building curated datasets, dimensional models, and governed metrics used for reporting and decision-making Designing and implementing production-grade transformations using SQL + dbt, with strong performance, testing, and documentation standards Building and maintaining a semantic layer / metrics framework so teams measure the business consistently and reliably Improving data reliability: SLAs, freshness/quality monitoring, alerting, and incident response for critical tables and metrics Partnering with Data Engineering on upstream improvements (event logging, source-of-truth definitions, ingestion patterns, and new data sources) Enabling self-serve analytics by improving tooling, access patterns, and governance Leading projects end-to-end, including writing design docs, driving alignment, and mentoring peers through reviews and pairing &nbsp; You’ll be successful in this role if you have…&nbsp; 5+ years in Analytics Engineering / Data Engineering, with ownership of production data models used by multiple teams Expertise in SQL and proficiency in Python (or another general-purpose language) for tooling and automation 2+ years of hands-on dbt experience in production&nbsp; Experience with orchestration (Dagster, Airflow, or equivalent) and building reliable, observable pipelines Experience building tools to enable AI-driven analytics Strong fundamentals in dimensional modeling (e.g., Kimball), event data modeling, and metric definition/standardization &nbsp; Benefits: Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness program with Wellhub Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$160,000&mdash;$220,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Senior Analytics Engineer

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission Healthcare is complicated: people are anxious about their health, insurance coverage is obscure, and there’s uncertainty in finding the right type of care. Meanwhile, providers face thin margins, growing competition, and operational workflows that drown their staff in administrative burden. As a Principal UX Researcher on the Provider Team, you’ll immerse yourself deeply in understanding these problems, focusing in particular on understanding the B2B and SaaS sides of our business. You’ll spend your time diving deep into the mindsets of marketing and operational leaders at healthcare practices, and understanding the software and tools they use to attract new patients, schedule and manage appointments, and monitor performance.&nbsp; As Zocdoc’s first Principal level researcher, you’ll report to the Director of Research and partner with Product, Design, Engineering, Analytics, and GTM leadership to proactively shape product strategy. You’ll set the bar for high quality strategic research that cuts across product teams and shapes the product roadmap. You’ll identify unanswered research questions and unvalidated assumptions across the company, develop a clear POV on user needs, and use research insights to drive business objectives.&nbsp; You’ll enjoy this role if you are… Personally motivated by being a positive change agent in the world and want to dive into solving complex social problems Excited to dive into B2B/SaaS research. You've operated in these complex environments before and understand the user and the buyer are rarely the same person, so you know how to design for both Excited about the challenge of building a company-wide culture of research and learningMotivated to continuously experiment with AI and find ways to leverage new tools and processes at all stages of the research process&nbsp; Serious about your work, but not about yourself. &nbsp;Let’s face it - the way things are going, you kind of need a sense of humor Your day-to-day is… Scoping and executing complex, multi-phase B2B research studies across provider product areas, including ads, performance, scheduling preferences, new provider acquisition, and more Packaging old and new insights from diverse research studies into memorable frameworks that are usable by diverse audiences Building and evolving new research systems that reduce one-off reactive research Evolving the research team’s programmatic work including quantitative benchmarking, continuous discovery, rolling surveys, longitudinal studies, quarterly contextual inquiries, and more Leading SaaS research integration by partnering with Sales and Marketing to design and gather feedback for pilot programs, complement existing insights, and integrate continuous, user-centered feedback loops into go-to-market and product decisions Programmatically recruiting and maintaining relationships with hard-to-access enterprise users Mentoring Senior and Lead Researchers Staying current with evolving AI-enabled research practices and approach new tools with a proactive, curious, and experimental mindset Making the case for strategic human-centered research in a data-driven organization You’ll be successful in this role if you have… Meaningful (7+ years) experience in UX research and a strong research portfolio that showcases your adaptive process, precise and generative insights, and ability to impact product direction Experience in B2B or SaaS environments with complex users and stakeholders A strong product sense and willingness to get into the weeds of complex B2B user experiences An expert and varied methodological toolset Superb communication skills! You believe in keeping all of your stakeholders in the loop and know that multiple mediums of communication are the key to success Experience leading foundational, cross-team research efforts Experience building or rebuilding research programs from scratch Adaptability to zoom out to systems-level strategy and zoom in to execution details Comfort in navigating ambiguity and political nuance Benefits: Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness program with Wellhub Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$186,700&mdash;$240,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Principal UX Researcher

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp; Your Impact on our Mission Zocdoc is looking for a Senior Manager, Influencer &amp; Paid Social Marketing to join our Growth Marketing team. Reporting to the Group Manager, Acquisition Marketing, you’ll own the strategy and performance of our multi-million dollar Influencer and Paid Social acquisition programs—scaling both channels against strict ROAS goals while building a cohesive, omni-channel approach. In this role, you’ll lead and develop a team of Associates and Sr. Associates across both channels, partnering closely with internal stakeholders and external partners to drive measurable growth. You’ll bring equal parts creativity and analytical rigor—leveraging influencer partnerships to unlock better paid social performance, and using paid social learnings to sharpen influencer strategy. You’ll enjoy this role if you are… Equal parts creative and data-driven—you love big ideas, but you’re most excited when you can prove they work. Energized by building integrated strategies where influencer and paid social amplify each other in order to drive continuous growth across channels. Comfortable living in performance metrics, and motivated by the challenge of hitting strict efficiency/ROAS goals at scale. A strong people leader who enjoys coaching, developing, and empowering a team to do their best work. Highly collaborative—you build strong relationships across functions and know how to align stakeholders around clear priorities. Organized and adaptable, with the ability to prioritize, multitask, and manage time efficiently in a fast-paced environment Your day to day is… Owning strategy to scale and optimize Influencer and Paid Social campaigns, ensuring performance stays aligned with business goals and ROAS targets. Leading channel measurement, testing, optimization, forecasting, and budgeting—turning data into clear insights, decisions, and action plans. Developing an integrated channel approach that uses influencer partnerships to strengthen paid social creative, targeting, and performance. Partnering with internal stakeholders (e.g., Creative, Brand, Analytics, Product, Finance, Legal/Compliance) and external partners (e.g., creators, agencies, platforms) to maximize results. Building and maintaining reporting cadences that clearly communicate performance, learnings, and next steps to marketing leadership and cross-functional partners. Managing and developing a high-performing team across Influencer and Paid Social—setting clear goals, creating operating rhythm, and supporting growth and progression. You’ll be successful in this role if you have… 10+ years of experience driving acquisition through influencer and paid social marketing, with a proven record of strong, measurable outcomes. 5+ years of people management experience, including coaching and developing Associates/Sr. Associates. Deep understanding of how to run performance programs end-to-end: strategy, creative, measurement, optimization, and scaling. Strong ability to analyze performance data to set strategy, identify opportunities, guide optimizations, and tell a clear performance story. Excellent analytical and problem-solving skills, with sound judgment and a test-and-learn mindset. The ability to manage multiple priorities at once—balancing speed, quality, and impact while keeping stakeholders aligned. Benefits Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness programs with Wellhub Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$170,000&mdash;$200,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Senior Manager, Paid Social & Influencer Marketing

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your impact on our mission At Zocdoc, we’re building the best experience for millions of patients to find and access care, while helping more than a hundred thousand providers grow their practices. Advertising is a core lever of that growth. As Director, Product – Ads, you will own Zocdoc’s Ads business end to end and have the opportunity to build this into a multi-billion dollar business. You’ll define the vision, strategy, and roadmap for our advertising platform, driving meaningful revenue growth while ensuring ads enhance, not detract from, the patient experience. You will lead the Ads product end to end, spanning auction design, ranking and relevance, advertiser tooling, measurement, targeting, pricing, experimentation, and monetization strategy, but as you build the team, you will need to also act as a hybrid player-coach. You must be equally able to roll up your sleeves and ship product, while simultaneously building out the team and defining our long-term ads business strategy. You are accountable for building a scaled, durable Ads business that delivers measurable ROI for providers and long-term value for Zocdoc. You’ll enjoy this role if you are… A strategic thinker who wants to be an active part of the leadership team A builder who is hands-on and can go deep to get things done, but can also manage complexity at scale and drive teams towards multi-year goals Well-versed in all elements of product development, from ideation to testing and validation A storyteller who is passionate about vision setting and able to communicate persuasively across all levels of the organization Data-driven. You have strong metrics fluency and experimentation chops, and you can effectively use product to drive business outcomes Deeply fluent in ad-tech fundamentals, including auctions, relevance, yield optimization, targeting, attribution, pacing, and measurement Excited to use AI to both power patient experiences on Zocdoc and supercharge product teams’ capabilities Passionate about coaching and building strong teams, fostering a culture that is inclusive, supportive, and biased toward action Your day-to-day is… Defining and communicating a strong, clear vision for your product area Recruiting, leading, mentoring, and developing a team of world-class product managers to build and execute against your collective vision Collaborating and communicating effectively with Engineering, Design, Analytics, Marketing, BI, Sales, BD, and Business Operations to influence outcomes Owning and driving key business metrics, such as revenue, user growth, conversion and engagement Implementing best-in-class product development and management practices to ensure team success Creating and launching healthcare-changing products and features to better connect patients and providers You’ll be successful in this role if you have… 10+ years of product experience, ideally substantial time in adtech, advertising platforms, or marketplace monetization&nbsp; 3+ years of proven management experience in recruiting, leading, and developing a team of great product managers, ideally in organizations with multiple layers Deep experience owning an Ads business or major ad surface with direct revenue accountability Demonstrated success in owning and driving objective improvements in key business metrics Outstanding communication and interpersonal skills for effective collaboration across diverse teams, including engineers, designers, marketers, and executives Strong analytical skills and a natural curiosity to solve some of healthcare’s most challenging problems A strategic, customer-focused mindset with the ability to leverage qualitative and quantitative insights to set strategy and iterate on products Benefits: Flexible, hybrid work environment Unlimited PTO 100% paid employee health benefit options Employer funded 401(k) match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive parental leave Cell phone reimbursement Great Place to Work Certified Catered lunch everyday along with snacks Commuter Benefits Convenient Soho location Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$245,000&mdash;$300,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Director, Product Management - Ads

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp; Your Impact on our Mission: As a Staff Software Engineer (Data Infrastructure), you’ll lead the design and development of the software that underpins our data platform: ingestion frameworks, execution services, orchestration, metadata, data governance, and developer experience. Your focus is building APIs, libraries, and services that make data producers/consumers effective, while optimizing reliability, performance, and spend on AWS. You’ll enjoy this role if you are… A builder of platforms and frameworks (not just point pipelines). Comfortable with distributed systems abstractions (compute scheduling, storage layout, back‑pressure, retries, idempotency). Excited by lakehouse tech and modern data contracts, and you want to create self‑service for hundreds of use cases. Your day to day is… Design and ship platform services for ingestion, transformation, orchestration, and metadata (e.g., service‑backed interfaces for Dagster/Airflow, lineage, quality, and data contracts). Build execution &amp; scheduling capabilities for Spark/SQL jobs (queuing, prioritization, retries, resource isolation on EMR/EKS/Databricks), focusing on throughput and developer experience. Implement lakehouse features (Delta/Iceberg): schema evolution, partitioning, compaction, vacuum, snapshotting, ACID guarantees, and table‑format governance Optimize Snowflake and other warehouses: cost controls, query profiling/pruning, workload isolation, RBAC; expose safe self‑service patterns. Deliver SDKs, CLIs, and templates that standardize how teams build reliable data products; enable CI/CD for data and contract testing. Work across AWS (S3, EMR/EKS, Glue/Athena, Lambda, Kinesis/MSK) with IaC (Terraform) and strong observability (Datadog/CloudWatch). You’ll be successful in this role if you have…&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 8+ years building backend/platform software with Python/Scala/Java and strong SQL; proven track record designing distributed systems. Deep experience with Spark (Databricks or EMR/EKS) and AWS data services; solid grasp of scheduler/executor behavior and performance tradeoffs. Hands‑on data warehouse optimization (Snowflake ideal; others welcome). Experience building platform APIs/SDKs that other engineers adopt; excellent collaboration and technical leadership. Bonus if you have… Experience at petabyte‑scale data platforms, distributed big data compute, or lakehouse engines (Delta/Iceberg). Familiarity with metadata/governance tech (Unity Catalog, Collibra, Lake Formation).&nbsp; &nbsp; &nbsp; Benefits: Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness program with Wellhub&nbsp; Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified &nbsp; Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$180,000&mdash;$275,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Staff Software Engineer, Data Infrastructure

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission: We’re hiring a Staff Software Engineer (Data Platform) to define and lead the evolution of Zocdoc’s data platform at the intersection of data engineering and product engineering. This role owns how data moves into, across, and out of our lakehouse and warehouse ecosystems. You’ll shape the contracts, access patterns, APIs, governance controls, and interoperability standards that enable teams to reliably produce and consume data at scale. Unlike a traditional data engineering role, this position is focused on platform experience and data product design — building the frameworks, contracts, and service interfaces that make data trustworthy, compliant, and easy to use across both technical and non-technical stakeholders. You will define how: Product teams publish high-quality, validated data into the platform Analytics and ML teams consume governed datasets with confidence Reverse ETL and activation patterns safely operationalize data back into product systems Access control, compliance, and governance are embedded into platform design by default This is a highly cross-functional leadership role requiring deep data engineering expertise, strong product thinking, and the ability to influence standards across the organization. You’ll enjoy this role if you are… Passionate about designing data contracts and producer/consumer interfaces, not just pipelines. Excited to build APIs, SDKs, and shared packages that product engineers adopt. Motivated to define clear access patterns across warehouse, lakehouse, and downstream systems. Energized by solving governance, schema evolution, and compliance challenges at scale. Comfortable setting long-term architectural direction while still diving into implementation details. Experienced in building a data product used broadly across both technical and non-technical stakeholders. Excited about leveraging AI-assisted and agentic workflows to multiply engineering productivity. Thoughtful about the guardrails, access controls, and governance required when enabling GenAI systems to interact with sensitive data. Your day to day is… Defining and evolving data contract standards across the company, including schema enforcement, versioning, and validation patterns. Designing interoperable ingestion and publishing frameworks that enable upstream producers (e.g., product engineering teams) to integrate seamlessly with the data platform. Building and standardizing APIs, libraries, or SDKs that simplify event logging, schema validation, and contract compliance. Establishing best practices for schema registry usage and distributed schema validation across streaming and batch systems (e.g., Kafka-based systems). Designing clear patterns for: When to use the data lake vs. the warehouse How curated layers are exposed How downstream consumers access data safely Leading reverse ETL and activation architecture to support operational use cases. Defining and enforcing access control, governance, and compliance standards (e.g., PHI/PII handling, DEID boundaries, RBAC). Partnering with Product Engineering, Security, Compliance, Analytics Engineering, and Infrastructure to align on standards and long-term direction. Mentoring engineers and influencing engineering culture around data quality, ownership, and contracts. Driving adoption of AI-assisted development practices (e.g., cloud-based coding environments, internal AI tooling, or agentic workflows) to accelerate platform delivery. Designing guardrails for AI access to data systems, including scoped permissions, auditing, and compliance-aware controls. Partnering with product and AI teams to ensure our data contracts, schemas, and curated layers are AI-consumable and safe by default. Evaluating how internal data platform assets can power AI use cases and intelligent automation across the company. You’ll be successful in this role if you have…&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 8+ years of experience in data engineering, platform engineering, or backend platform development. Demonstrated experience designing data contracts, schema governance, or producer/consumer standards at scale. Strong expertise in Python and SQL, with hands-on experience building scalable data frameworks. Experience with distributed data systems such as Spark (Databricks or EMR) and modern lakehouse architectures (Delta Lake / Iceberg). Experience with data warehouses such as Snowflake and strong understanding of performance and access patterns. Familiarity with schema registry systems and schema evolution in streaming systems (e.g., Kafka). Experience building APIs, shared libraries, or platform services adopted by multiple teams. Strong understanding of access control, RBAC, and compliance constraints in regulated environments. Proven ability to lead cross-functional architectural initiatives across product, analytics, and infrastructure teams. Clear communication skills and a track record of influencing standards across an organization. Experience working with AI-assisted development tools or cloud-based coding environments (e.g., Claude Code, Codex, Cursor, internal code generation frameworks, or similar systems). Strong understanding of governance considerations for GenAI systems, including access control, prompt safety, sensitive data handling, and auditability. Perspective on how structured data models and contracts improve AI reliability and downstream automation. Bonus if you have… Experience designing reverse ETL frameworks or operational activation pipelines. Familiarity with metadata and governance platforms (e.g., Unity Catalog, Collibra, OpenMetadata). Experience building internal developer platforms for event logging or data publishing. Experience working in regulated environments involving PHI/PII. Experience integrating streaming systems (Kafka/Kinesis) with warehouse and lakehouse ecosystems. Benefits Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness program with Wellhub Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified&nbsp; Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$180,000&mdash;$275,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Staff Software Engineer, Data Platform

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp; Your impact on our mission We are looking for a Staff Software Engineer (SSE) to join our Data Engineering team! In this role, you will design, build, and optimize scalable data systems that empower decision-making and innovation at Zocdoc. You’ll collaborate with cross-functional teams to manage data pipelines, strengthen governance, and improve the tools and processes that help data producers and consumers work together effectively. This role leads our specialized Data Infrastructure group, which is responsible for building, maintaining, and optimizing the platforms that power data workflows across the company. You’ll focus on the underlying infrastructure that supports analytics, experimentation, and machine learning—ensuring it runs efficiently, securely, and cost-effectively to improve the healthcare experience for patients and providers. You’ll enjoy this role if you are… Passionate about the inner workings of data platforms and infrastructure Excited to tackle both technical and strategic challenges to build reliable, scalable systems Motivated to create high-leverage tools that power analytics and data science Energized by the opportunity to build tools and processes that directly improve patient and provider experiences through better data Autonomous, proactive, and eager to solve complex problems with practical, scalable solutions Your day to day is… Designing and maintaining scalable data pipelines for ingestion, transformation, and delivery across multiple data sources Collaborating with Analytics Engineers and Product teams to curate datasets and establish data contracts that improve transparency and reliability Developing and managing modern data architectures, such as lakehouses and medallion layers, using tools like Databricks, Delta Lake, or Iceberg Optimizing Snowflake usage and performance, ensuring data quality and cost efficiency Supporting and scaling orchestration platforms (like Dagster), metadata systems (like Unity Catalog or Collibra), and monitoring tools (like Datadog) Collaborating with data engineering, analytics engineering, and security teams to deliver stable and efficient infrastructure for diverse workflows Building tools, alerting systems, and documentation that ensure reliable operation and developer self-service across our data stack You’ll be successful in this role if you have…&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 8+ years of experience in data engineering or platform/infrastructure roles, with a focus on scaling tools and systems Expertise in Python or Scala, and strong proficiency in SQL for data modeling and optimization Deep experience with data warehouse technologies like Snowflake, including clustering, performance tuning, query profiling, and access management Experience with data lake and lakehouse architectures such as Databricks, Delta Lake, Iceberg, or Apache Hudi, and query engines like Athena or Presto Proven ability to design and implement scalable ETL pipelines using technologies like dbt for transformation and Databricks for large-scale processing Familiarity with managing infrastructure-as-code, job orchestration (Dagster, Airflow), and CI/CD workflows A proactive mindset and strong problem-solving skills, especially when troubleshooting complex infrastructure issues Excellent collaboration and communication skills to support cross-functional teams and data consumers Bonus if you have… Experience implementing row-level security and data masking for PHI/PII use cases Exposure to governance tools (e.g., Collibra, Amplitude, Looker admin, Unity Catalog) Familiarity with AWS services, especially for storage and compute cost optimization Benefits: Flexible work environment Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness program with Wellhub&nbsp; Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$180,000&mdash;$275,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Staff Software Engineer, Data

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission Zocdoc’s most important asset is our people.&nbsp; As an Integration Health Engineer, you’ll play a meaningful role in making sure Zocdoc's core technology and data flows are stable, performant, and reliable. You will be the proactive guardian of our system integrations, ensuring seamless connectivity between various applications and third-party services. Your expertise will be vital to maintaining the high availability of our systems, which is critical to Zocdoc's mission of delivering a better healthcare experience.&nbsp;&nbsp; &nbsp; You’ll enjoy this role if you are… Personally motivated by solving complex, real-time technical puzzles. Autonomous, urgent, and creative. You genuinely love diagnosing system failures and searching for solutions that are complete, not just the obvious band-aid. Highly detail-oriented and meticulous about system reliability and performance. Passionate about maintaining the highest standards of data flow and system connectivity. A proactive problem-solver who anticipates and resolves issues before they impact the business. The kind of person who thrives on cross-functional collaboration with engineering and operations teams. Serious about your work, but not about yourself. Let’s face it - the way things are going, you kind of need a sense of humor. Your day to day is… Personally motivated by solving complex, real-time technical puzzles. Autonomous, urgent, and creative. You genuinely love diagnosing system failures and searching for solutions that are complete, not just the obvious band-aid. Highly detail-oriented and meticulous about system reliability and performance. Passionate about maintaining the highest standards of data flow and system connectivity. A proactive problem-solver who anticipates and resolves issues before they impact the business. The kind of person who thrives on cross-functional collaboration with engineering and operations teams. Serious about your work, but not about yourself. Let’s face it - the way things are going, you kind of need a sense of humor. You’ll be successful in this role if you have… Meaningful (2+ years) experience in system integration health, API monitoring, and network troubleshooting The ability to integrate generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity Proficiency in scripting/query languages like SQL, Python, PowerShell, or Bash for log analysis and automation. A compassionate but consultative, and confident approach when collaborating on technical issues with cross-functional teams. A fundamental understanding of API integrations, system operations, and incident management best practices. Integrated generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity Experience with industry-standard monitoring tools such as Splunk, Datadog, or Prometheus. Superb communication skills! You believe in keeping all of your stakeholders in the loop and know that multiple mediums of communication are the key to success An unrelenting desire to build more equitable, inclusive and diverse workplaces. &nbsp;You view this role as an opportunity to create positive change Humility.&nbsp; You believe in treating all people with dignity and respect, regardless of title or tenure Benefits Flexible, hybrid work environment at our convenient Soho location Competitive PTO 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness program with Wellhub Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Hourly Pay Range$35.50&mdash;$50 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Integration Health Engineer

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission As a Staff iOS Engineer, you will lead the evolution of our most critical patient-facing experiences on iOS, including search, sponsored results, and insurance, with a bold vision for what search can become. This is an opportunity not just to improve existing patterns, but to fundamentally rethink how patients discover care by transforming traditional search into intelligent, conversational, chat-based experiences that feel natural, guided, and deeply personalized. Our mobile app is where a growing share of patients begin their healthcare journey, and you will be at the center of making that journey smarter, faster, and more intuitive. You will help move us beyond static filters and keyword queries toward dynamic, AI-powered conversations that help patients clearly express their needs and confidently find the right care. You will advance the future of search, advertising, and insurance on iOS and unify them into a cohesive, intelligent discovery experience. This is a core leadership role. You will set architectural direction for the iOS platform, drive product initiatives that span multiple teams, and embed directly with teams when needed to deliver high-impact work. You will shape how we build mobile software at Zocdoc by raising the bar on engineering quality, mentoring engineers across the organization, and ensuring our iOS platform scales to support the next generation of conversational, AI-driven healthcare discovery. &nbsp; You’ll enjoy this role if you are Passionate about reinventing search and excited by the opportunity to transform traditional browse and filter flows into intuitive, chat-based discovery experiences. Inspired by building sophisticated mobile applications that meaningfully change how patients navigate healthcare. Excited to own and shape the technical direction of a high-impact iOS platform used by millions. Motivated by the challenge of building performant, elegant, AI-powered mobile experiences across search, advertising, and insurance domains. A technical leader who thrives on driving cross-team initiatives, mentoring engineers, and elevating code quality and execution standards. A product-driven engineer who loves partnering closely with product, design, and backend teams to deliver transformative patient experiences. Energized by ambiguous architectural and product challenges, especially when pioneering new paradigms like conversational search. &nbsp; Your day to day is… Architecting and building high-performance iOS features across search, sponsored results, and insurance flows that power Zocdoc's patient experience. Setting architectural direction. Driving decisions on modularization, state management, networking, and shared component design. Embedding into product teams to provide technical leadership, unblock delivery, and ensure features ship with quality and performance. Partnering with product, design, and backend teams on intuitive mobile experiences that translate complex healthcare and insurance information into seamless patient flows. Driving cross-team alignment on engineering standards, shared infrastructure, and best practices through design docs, technical deep dives, and high-signal code reviews. Mentoring iOS engineers across the organization on Swift best practices, system design, and technical decision-making. Building robust observability into the mobile experience—measuring, debugging, and improving performance across search, booking, and insurance journeys. &nbsp; You’ll be successful in this role if you have… 7+ years of experience in iOS development, with deep expertise in Swift and a strong track record of building high-quality, production-grade applications. Experience with or strong interest in building conversational, chat-based, or AI-driven user experiences, including real-time, dynamic interaction patterns. Experience working with agentic coding tools and have familiarity with agentic coding patterns to optimizing development workflows&nbsp; A proven history of designing and scaling complex, user-facing mobile applications, with thoughtful attention to performance, reliability, and long-term architecture. Strong experience integrating with backend services and APIs, and the ability to design efficient client–server interactions that support responsive, real-time product experiences. A passion for technology and strong engineering judgment, with the ability to think critically about scalability, maintainability, and system design tradeoffs. Experience leading large iOS initiatives and driving work through ambiguity, aligning engineering, product, and design partners around shared goals. A track record of mentoring engineers and raising the quality bar, promoting best practices in code quality, testing, and delivery. Strong communication skills, with the ability to influence technical direction and collaborate effectively across teams. Benefits: Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness program with Wellhub Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$210,000&mdash;$270,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Staff Software Engineer, iOS

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission As a Senior Product Designer at Zocdoc, you will play a crucial role in driving the user experience and design direction on one of our most impactful products. You’ll be responsible for leading design projects from ideation to implementation and contributing to the overall growth and success of the design team. With your expertise, creativity, and leadership skills, you will help shape the future of healthcare technology and directly influence the way healthcare providers reach patients searching for care. You’ll enjoy this role if you are…&nbsp;&nbsp; Passionate about creating user-centered designs that have a real impact on people's lives. Excited to collaborate with cross-functional teams and influence product strategy and direction. Comfortable working in a fast-paced, dynamic environment where you can drive meaningful change. Your day to day is… Leading and successfully delivering design projects of significant scope, ambiguity, and complexity, ensuring high-quality outcomes. Designing and iterating quickly to support product decisions, executive reviews, and dynamic problem spaces. Communicating design rationale clearly and persuasively to cross-functional partners and stakeholders. Tackling complex workflows and data-rich experiences, translating them into intuitive, usable interfaces. Acting as a design leader within the team, bringing valuable insights and perspectives to design crits and cross-functional meetings. Staying up to date with the latest design and research trends, tools, and best practices, incorporating them into your work. Contributing to the development of design and research guidelines and standards, ensuring their adherence throughout the process.&nbsp; You’ll be successful in this role if you have… 5+ years of experience as a product designer, with a strong portfolio demonstrating strong craft, clear thinking, and business impact. BA/BS degree in design, a related field (e.g., interaction, graphic, visual communications, product, industrial), or equivalent practical experience A proven ability to operate effectively with senior stakeholders and incorporate feedback into high-quality outcomes. Strong instincts for high-quality iterations, especially in fast-moving contexts. Experience designing for consumer marketplace, complex workflows, ads or marketing tooling for B2B a strong plus. Excellent communication and interpersonal skills, enabling effective collaboration and articulation of design decisions. Strong leadership skills, with a proven track record of mentoring and guiding junior designers. Exceptional problem-solving and critical-thinking abilities, capable of leading and delivering on projects of various scopes. Deep understanding of user-centered design principles, research methodologies, visual design, and interaction design best practices. A life-long learner mentality with a growth mindset &nbsp; Benefits: Flexible, hybrid work environment at our convenient San Jose location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data and internal equity. The base salary offered will depend on experience, skills, qualifications, and business needs. This role is also eligible for bonus and equity.Silicon Valley, CA Base Salary Range$147,500&mdash;$185,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;About us: Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. However, in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; About the Role: In this position, you will play a key role in identifying and resolving product issues by leveraging data, secondary research, and cross-functional collaboration. You'll work closely with product, and operations teams to scale operational processes using AI driven methods and javascripts. This role requires strong analytical thinking, clear communication, and a proactive approach to problem-solving. If you enjoy using data to drive decisions, improve user experience, and have a knack for scaling operational processes, this role is for you. A Day in the Life of a Senior Provider Data Operations Associate:&nbsp; Utilize AI prompts to achieve overall workflow efficiency Develop and maintain Google Apps Script on spreadsheets, JavaScript on web based tools to automate routine tasks Troubleshoot and optimize existing Apps Script and JavaScript applications to ensure functionality, scalability, and improved performance Utilize SQL to extract, manipulate, audit, and analyze data Leverage data from various dashboards to generate actionable insights Support product decisions through unstructured research backed by data&nbsp; Skills &amp; Qualifications: At least a bachelor’s degree from a reputed institution (good percentage or a minimum of 60% in 10th/12th/graduation and above). At least 3-4 years of work experience. Proven ability to use AI tools to automate tasks. Advanced skills in Microsoft Excel and Google Sheets including Google AppScripts. Working knowledge of JavaScript and comfort navigating web-based tools.&nbsp; Understanding of Python is a plus. Expertise in SQL is a plus. Effective communicator who can synthesize technical and non-technical information for diverse stakeholders. Demonstrated ability to digest problem statements and translate them into clear tasks or recommendations. Ability to manage and prioritize multiple tasks in a fast-paced environment and a high sense of accountability and urgency. A background in US healthcare or Healthcare Tech companies is a plus. Benefits An incredible team of smart and supportive people A competitive compensation package, including attractive medical insurance Amazing perks – think catered lunch every day, Ping Pong, etc. Daycare/creche facility for kids The chance to create a better healthcare experience for millions of patients! Corporate wellness programs with Headspace Cellphone and wifi reimbursement Competitive parental leave Sabbatical leave (over 5 years) Annual sponsored health check-ups Zocdoc is certified as a Great Place to Work 2025-2026About usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Provider Data Operations Senior Associate

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;&nbsp; *Please note, we are open to remote candidates for this role. &nbsp; Your Impact on our Mission Zocdoc’s most important asset is our people.&nbsp; As a Staff Software Engineer on the Scheduling team, you’ll play a meaningful role in building the best healthcare journey for our patients and providers possible. You will help develop experiences not just in Zocdoc, but integrate with other ecosystems to reach patients where they are.&nbsp; At our best, we empower patients to make informed healthcare decisions with confidence while driving a significant, high-visibility impact on Zocdoc’s business. You’ll tackle complex technical challenges, simplifying an array of complex domains. These domains are across the tech stack; from our modern backend, to frontend experiences that are deployed on Zocdoc and on client’s own interfaces.. You will ensure scalability, resilience, and user experience are at the forefront of everything we build.&nbsp; As a Staff Software Engineer, you’ll design, build, and optimize Zocdoc’s applications, ensuring they are scalable, secure, and intuitive. You’ll collaborate closely with product, design, and backend teams, shaping the future of our scheduling experience while mentoring other engineers and championing best practices across the organization. &nbsp; You’ll enjoy this role if you are… Personally motivated by building user facing applications that are changing the healthcare experience for patients A product-driven engineer who loves working in a highly collaborative and supportive environment Motivated by building products that make healthcare easier Passionate about building diverse and inclusive teams and culture Excited to lead the development of projects and to work as part of a cross functional development team. &nbsp; Your day to day is… Making a meaningful impact as you participate in all phases of product development, including the design, development, testing, and release of provider and patient-facing features&nbsp; Lead large, high visibility projects.&nbsp; Manage deadlines and navigate ambiguity. Shipping scalable production code across the development stack Ownership of the software development lifecycle - including architecture, development, testing, and observability Building and fostering relationships with our agile team of engineers, product managers, and designers Mentoring your peers, with the notion that helping others means learning and growing yourself Promote new technologies and new process to improve the way we work.&nbsp; Working with cutting edge GenAI tools and technology &nbsp; You’ll be successful in this role if you have… Meaningful (7+ years) experience in full stack software development A results oriented mindset. You are always striving to deliver quickly and reliably. The ability to integrate generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity Passion for technology and the ability to think critically about performance, scalability, and reliability of software&nbsp; A compassionate but consultative, and confident approach to working with Product partners to deliver high quality products to our patients and providers. A strong understanding of system design and architecture The mentality of an entrepreneur/owner and a strong bias to action.&nbsp; Superb communication skills! You believe in keeping all of your stakeholders in the loop and know that multiple mediums of communication are the key to success Passion for technology and the ability to think critically about performance, scalability, and reliability of software&nbsp; Humility. You believe in treating all people with dignity and respect, regardless of title or tenure&nbsp; An unrelenting desire to build more equitable, inclusive and diverse workplaces.&nbsp; You view this role as an opportunity to create positive change &nbsp; Benefits:&nbsp; Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified &nbsp;Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$180,000&mdash;$270,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Staff Software Engineer, Patient Scheduling

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;*Please note, we are open to remote candidates for this role. Zocdoc’s most important asset is our people.&nbsp; As a Senior Software Engineer on the Scheduling team, you’ll play a meaningful role in building the best healthcare journey for our patients and providers possible. You will help develop experiences not just in Zocdoc, but integrate with other ecosystems to reach patients where they are.&nbsp; At our best, we empower patients to make informed healthcare decisions with confidence while driving a significant, high-visibility impact on Zocdoc’s business. You’ll tackle complex technical challenges, simplifying an array of complex domains. These domains are across the tech stack; from our modern backend, to frontend experiences that are deployed on Zocdoc and on client’s own interfaces.. You will ensure scalability, resilience, and user experience are at the forefront of everything we build.&nbsp; As a Senior Software Engineer, you’ll design, build, and optimize Zocdoc’s applications, ensuring they are scalable, secure, and intuitive. You’ll collaborate closely with product, design, and backend teams, shaping the future of our scheduling experience while mentoring other engineers and championing best practices across the organization. &nbsp; You’ll enjoy this role if you are… Personally motivated by building user facing applications that are changing the healthcare experience for patients A product-driven engineer who loves working in a highly collaborative and supportive environment Motivated by building products that make healthcare easier Passionate about building diverse and inclusive teams and culture Excited to work as part of a cross functional development team. &nbsp; Your day to day is… Making a meaningful impact as you participate in all phases of product development, including the design, development, testing, and release of provider and patient-facing features&nbsp; Manage deadlines and navigate ambiguity. Shipping scalable production code across the development stack Building and fostering relationships with our agile team of engineers, product managers, and designers Mentoring your peers, with the notion that helping others means learning and growing yourself Promote new technologies and new processes to improve the way we work.&nbsp; Working with cutting edge GenAI tools and technology &nbsp; You’ll be successful in this role if you have… Meaningful (5+ years) experience in full stack software development A results oriented mindset. You are always striving to deliver quickly and reliably. The ability to integrate generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity Passion for technology and the ability to think critically about performance, scalability, and reliability of software&nbsp; A compassionate but consultative, and confident approach to working with Product partners to deliver high quality products to our patients and providers. A strong understanding of system design and architecture The mentality of an entrepreneur/owner and a strong bias to action.&nbsp; Superb communication skills! You believe in keeping all of your stakeholders in the loop and know that multiple mediums of communication are the key to success Passion for technology and the ability to think critically about performance, scalability, and reliability of software&nbsp; Humility. You believe in treating all people with dignity and respect, regardless of title or tenure&nbsp; An unrelenting desire to build more equitable, inclusive and diverse workplaces.&nbsp; You view this role as an opportunity to create positive change &nbsp; Benefits:&nbsp; Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$173,800&mdash;$230,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Senior Software Engineer, Patient Scheduling

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;&nbsp; Your impact on our mission We are looking for a Staff Software Engineer (SSE) to join our Data Engineering team! In this role, you will design, build, and optimize scalable data systems that empower decision-making and innovation at Zocdoc. You’ll collaborate with cross-functional teams to manage data pipelines, strengthen governance, and improve the tools and processes that help data producers and consumers work together effectively. This role leads our specialized Data Infrastructure group, which is responsible for building, maintaining, and optimizing the platforms that power data workflows across the company. You’ll focus on the underlying infrastructure that supports analytics, experimentation, and machine learning—ensuring it runs efficiently, securely, and cost-effectively to improve the healthcare experience for patients and providers. You’ll enjoy this role if you are… Passionate about the inner workings of data platforms and infrastructure Excited to tackle both technical and strategic challenges to build reliable, scalable systems Motivated to create high-leverage tools that power analytics and data science Energized by the opportunity to build tools and processes that directly improve patient and provider experiences through better data Autonomous, proactive, and eager to solve complex problems with practical, scalable solutions Your day to day is… Designing and maintaining scalable data pipelines for ingestion, transformation, and delivery across multiple data sources Collaborating with Analytics Engineers and Product teams to curate datasets and establish data contracts that improve transparency and reliability Developing and managing modern data architectures, such as lakehouses and medallion layers, using tools like Databricks, Delta Lake, or Iceberg Optimizing Snowflake usage and performance, ensuring data quality and cost efficiency Supporting and scaling orchestration platforms (like Dagster), metadata systems (like Unity Catalog or Collibra), and monitoring tools (like Datadog) Collaborating with data engineering, analytics engineering, and security teams to deliver stable and efficient infrastructure for diverse workflows Building tools, alerting systems, and documentation that ensure reliable operation and developer self-service across our data stack You’ll be successful in this role if you have…&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 8+ years of experience in data engineering or platform/infrastructure roles, with a focus on scaling tools and systems Expertise in Python or Scala, and strong proficiency in SQL for data modeling and optimization Deep experience with data warehouse technologies like Snowflake, including clustering, performance tuning, query profiling, and access management Experience with data lake and lakehouse architectures such as Databricks, Delta Lake, Iceberg, or Apache Hudi, and query engines like Athena or Presto Proven ability to design and implement scalable ETL pipelines using technologies like dbt for transformation and Databricks for large-scale processing Familiarity with managing infrastructure-as-code, job orchestration (Dagster, Airflow), and CI/CD workflows A proactive mindset and strong problem-solving skills, especially when troubleshooting complex infrastructure issues Excellent collaboration and communication skills to support cross-functional teams and data consumers Bonus if you have… Experience implementing row-level security and data masking for PHI/PII use cases Exposure to governance tools (e.g., Collibra, Amplitude, Looker admin, Unity Catalog) Familiarity with AWS services, especially for storage and compute cost optimization Benefits: Flexible work environment Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness program with Wellhub&nbsp; Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified &nbsp;Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data and internal equity. The base salary offered will depend on experience, skills, qualifications, and business needs. This role is also eligible for bonus and equity.Silicon Valley, CA Base Salary Range$211,100&mdash;$285,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission: The Senior Data Scientist role on the Marketplace Insurance team exists to independently deliver rigorous, high-impact analyses that inform product and business decisions within Zocdoc’s core marketplace. As part of the Marketplace Analytics team, this role supports efforts to drive patient demand, optimize the search and booking experience, and maintain a healthy, high-performing two-sided marketplace. In this role, you will focus on the Insurance product area, helping patients better understand their coverage—one of the most critical factors in successfully matching patients with providers. You will partner closely with Product, Engineering, Design, and cross-functional stakeholders to frame complex analytical problems, define how we measure patient understanding and success, and identify opportunities to reduce friction in insurance-related workflows. You will own end-to-end execution of analyses and experiments, applying strong statistical and analytical methods to generate clear, defensible recommendations that guide product prioritization and strategy. Success in this role requires sound analytical judgment and the ability to balance rigor, speed, and ambiguity, along with a strong foundation in technical execution and analytical craftsmanship. You'll Enjoy this Role if You Are... Track record of independently executing end-to-end analyses to answer complex product and business questions, from problem framing through insight delivery Select and apply appropriate analytical and statistical methods based on the decision context Design, execute, and analyze experiments end-to-end, evaluating experiment quality and clearly communicating results, limitations, and uncertainty Lead structured investigations into metric changes by identifying plausible drivers, prioritizing hypotheses, and defining focused analytical plans Define success, guardrail, and diagnostic metrics for features or initiatives within their domain, with alignment from senior stakeholders Partner with Product, Engineering, and Data Engineering to ensure measurement readiness, analytical QA, and correct interpretation of results Anticipate and surface data quality, instrumentation, or measurement issues that could materially affect conclusions, and work with partners to resolve them Communicate analytical findings and recommendations clearly to stakeholders, focusing on implications, tradeoffs, and next steps Document analytical context, methods, and decisions in a way that enables reuse and learning across the team Provide informal mentorship and guidance to Data Scientists, supporting their analytical development and quality of work Your Day-to-Day is... Quality, rigor, and robustness of analytical outputs, as measured through review feedback and stakeholder trust in conclusions Effectiveness of analyses in informing product and business decisions, including clarity of recommendations and handling of uncertainty Reliability and timeliness of delivery across multiple concurrent analyses or projects Contribution to raising analytical quality within the team through feedback, review, and knowledge sharing You'll be successful in this role if you have... Bachelor’s degree in a quantitative field such as Statistics, Mathematics, Economics, Computer Science, Engineering, or a related discipline 3–6 years of experience in data science roles, or equivalent experience through applied industry or research work. Strong understanding of statistical concepts, including experimentation, causal reasoning, and predictive modeling Expertise in SQL and advanced knowledge of an analytical programming language such as Python or R Experience owning end-to-end analytical workflows, including data validation, method selection, and result interpretation Ability to operate independently on moderately ambiguous problems and translate business questions into analytical approaches Strong written and verbal communication skills, with the ability to clearly explain analytical results, limitations, and implications Comfort providing feedback to peers and supporting the development of more junior data scientists Master’s degree or PhD in a quantitative field is a plus, but not required. Benefits: Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness program with Wellhub Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$168,000&mdash;$220,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Senior Data Scientist, Marketplace

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our mission: As a Specialist, Customer Experience at Zocdoc, you will embody our core values in all interactions, working diligently to deliver exceptional customer service to our provider accounts. You’ll be evaluated on your ability to upsell features and offer tailored solutions to our customers. You will play a vital role in fostering authentic connections, inspiring engagement, and ensuring that healthcare providers can easily access the benefits of Zocdoc's platform through calls, emails, and chat. You’ll enjoy this role if you are… Super-positive and empathetic: you see the best in people and know how to bring it out&nbsp; A team player, who enjoys working in a highly collaborative (and extremely fun!) team environment&nbsp;&nbsp;&nbsp; Passionate about bringing solutions to providers Excited to learn new techniques and systems Your day to day is… Providing best-in-class customer service experiences to our healthcare provider partners through calls, emails, and chat, proactively upsell features, and make it easy for customers to utilize Zocdoc's services effectively Seeking opportunities to make using Zocdoc easy for our providers through multiple channels, streamlining their interactions and improving their overall experience &nbsp;Acting as the voice of Zocdoc, treating each interaction as a chance to create lasting positive impressions, offer proactive solutions,&nbsp; and humanize the connection between our product and our users. Resolving issues promptly and effectively Developing a deep understanding of Zocdoc's platform and services, inspiring engagement by demonstrating the value we bring to our users through multiple support channels Maintaining accurate records of all interactions, ensuring that our commitment to making healthcare easy is consistently upheld, regardless of the communication method You’d be successful in this role if you have…. Excellent communication and interpersonal skills, both in verbal and written form Customer service experience, preferably in a healthcare or technology-related field Strong problem-solving abilities and adaptability in a fast-paced environment Exceptional organizational skills and attention to detail Dedication to delivering best-in-class customer service and promoting Zocdoc's mission Benefits:&nbsp; Flexible work environment Competitive PTO 100% paid employee health benefit options (including medical, dental, and vision) 401(k) with employer funded match Corporate wellness program with Wellhub Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.Remote Hourly Pay Range$21&mdash;$26 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Specialist, Customer Experience (Cleveland)

Specialist, Customer Experience (Denver)

Specialist, Customer Experience (Indianapolis)

Specialist, Customer Experience (Philadelphia)

Specialist, Customer Experience (Portland)

Specialist, Customer Experience (St. Louis)

Specialist, Customer Experience (Atlanta)

Specialist, Customer Experience (Detroit)

Specialist, Customer Experience (New York)

Specialist, Customer Experience (Phoenix)

Specialist, Customer Experience (Seattle)

Specialist, Customer Experience (Virginia Beach)

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp; Your day to day is: ● Supporting patients via chat, email, and phone ensuring a seamless Zocdoc experience ● Using your multitasking abilities to field requests from multiple users simultaneously ● Applying your problem-solving skills to answer patients questions and make sure they get the appointments they need You'd be successful in this role if you have: ● A great deal of initiative, resourcefulness, attention to detail, and sense of ownership ● Impeccable written and verbal communication skills, sharp focus, and the ability to flourish in both independent and collaborative settings ● Top-notch customer service skills (experience at a service-based company is a plus) ● The ability to quickly learn and thrive in a fast-paced work environment ● A passion for improving the lives of people through technology is a mustAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Specialist, Patient Experience

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Job Purpose At Zocdoc, we’re building the leading two-sided healthcare marketplace, helping millions of patients find the right care while enabling providers to grow their practices. The Provider team sits at the center of this mission, optimizing the balance between patient demand and provider supply to improve access, outcomes, and business performance. We’re looking for a Senior Data Scientist to drive provider growth through a combination of marketplace insights, experimentation, and predictive modeling. In this role, you’ll tackle high-impact, real-world problems like: Where and how we should grow provider supply across markets How to optimize provider acquisition, retention, and lifetime value You’ll operate at the intersection of Revenue and Strategy, partnering closely with Sales, Finance, and Product teams to shape decisions that directly impact both user experience and business outcomes. This is a highly end-to-end role—you’ll define problems, design analyses, build models, and translate findings into clear recommendations for leadership. We care deeply about strong problem-solving and applied statistical thinking. While we value experience with experimentation and causal inference, we’re less focused on any specific methodology and more interested in your ability to apply the right approach to messy, real-world problems and influence cross-functional stakeholders. This role is a strong fit for Data Scientists who have worked on marketplace dynamics, growth, or customer lifecycle problems in a B2B setting, and are excited to apply those skills to improving healthcare access at scale. Essential Responsibilities Partner with commercial and product partners to drive business strategy by translating insights into actionable recommendations. Build models and analyses that drive provider growth—helping us understand supply and demand, improve provider revenue (LTV, acquisition cost), and predict churn to guide our commercial strategy. Work closely with Finance and business partners to improve forecasting and bring more data-driven rigor to planning and decision-making. Design and measure experiments to measure impact and guide decisions, using both A/B tests and other practical approaches for causal inference (e.g., Diff-in-Diff, synthetic control, propensity score matching). Partner with Sales, Revenue Operations, Finance, and Systems to ensure data quality and consistency in commercial tools (e.g., Salesforce) that enable insights and statistical modelling. You’ll enjoy this role if you are… Passionate about transforming healthcare through data. You love finding signals in the noise — turning complex data into insights that shape meaningful products. Thrive at the intersection of business strategy, commercial execution, and data science. Get energy from complex, ambiguous problems and can translate them into structured analytical solutions. Go beyond surface-level symptoms to uncover root causes and growth opportunities. Have a passion for exploring data, building insights, and translating findings into action. You’ll be successful in this role if you have... 7+ years of experience in data science or a related field, with a strong foundation in quantitative disciplines such as Statistics, Mathematics, Economics, Computer Science, or Engineering. Proven success in developing LTV models, survival models, uplift models, or similar frameworks for customer prediction, targeting, and optimization. Expertise in SQL and Python (e.g., pandas, NumPy, scikit-learn, statsmodels), along with strong experience in experimentation and causal inference, including experiment design, statistical analysis, and quasi-experimental methods. Ability to turn ambiguous business problems into clear analyses and communicate insights that influence stakeholders. Experience in cross-functional product environments, with the ability to collaborate effectively and contribute to mentoring and developing junior data scientists. Nice to have... Master’s or PhD in a quantitative field such as Statistics, Economics, Applied Math Experience within a SaaS organization Benefits: Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness program with Wellhub Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$168,000&mdash;$220,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Senior Data Scientist, Provider Network

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;About the Role As an&nbsp;Specialist AI Solutions, you’ll help design, build, and maintain AI-powered workflows, prompts, and data pipelines that power Zocdoc’s operations and products. You’ll work closely with product, operations, and engineering partners to execute well-defined AI features, experiments, and automations that improve patient and provider experiences. This is a hands-on role focused on implementing prompt-based solutions, pipelines, and small automations, while learning to structure problems, evaluate model performance, and operate safely in a healthcare context. A Day in the Life of an AI Solutions Specialist Implement prompts, system messages, and basic tool-calling patterns to support specific use cases and workflows. Contribute to scoped AI features and automations in prompts, and internal tools under guidance from more senior team members. Sense-check LLM outputs for accuracy, safety, and usefulness, flagging issues and edge cases proactively. Set up offline evaluations using golden sets or sample data; track basic quality metrics and document results. Build and maintain lightweight data preparation scripts and queries to support AI experimentation and monitoring. Support pilots and evaluations by running experiments, comparing variants, and summarizing findings in a clear, digestible way. Collaborate with product and ops partners to understand requirements, translate them into concrete AI tasks, and execute against agreed timelines. Write clear documentation and contribute to runbooks so others can reproduce, debug, or extend your work. Who You Are (Skills &amp; Qualifications) Bachelor’s degree in a quantitative, technical, or related field, or equivalent practical experience. Typically 2-4 years of professional experience in applied AI, or a related field. Foundational understanding of LLMs and AI applications, with enthusiasm to deepen your skills in prompting, retrieval, and evaluations. Basic proficiency in SQL or another query language; comfortable working with structured data in spreadsheets and/or dashboards. Experience with Python. Strong analytical problem-solving skills; you can break down a problem, test hypotheses, and deliver accurate results with guidance Effective written and verbal communication skills; you can explain your work and findings to peers in a clear, structured way. High ownership and accountability; you manage your time well, work back from deadlines, and surface risks early. Curiosity and growth mindset; you seek feedback, learn from senior teammates, and apply best practices in reliability, safety, and privacy. Proficiency with using Cursor, Claude Code or VSCode. Domain Expert in Business Operations/Sales/Marketing/GTM or Finance. Benefits An incredible team of smart and supportive people A competitive compensation package, including attractive medical insurance Amazing perks – think catered lunch every day, Ping Pong, etc. Daycare/creche facility for kids The chance to create a better healthcare experience for millions of patients! Corporate wellness programs with Headspace Cellphone and wifi reimbursement Competitive parental leave Sabbatical leave (over 5 years) Annual sponsored health check-ups Zocdoc is certified as a Great Place to Work 2024–2025 About usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

AI Solutions Specialist

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp; Your Impact on our Mission Zocdoc is looking for a Paid Social Manager to join our growing team. Reporting to the Group Manager of Digital Performance Marketing, you'll own the strategy and performance of our paid social acquisition program—managing campaigns across platforms, hitting ROAS targets, and scaling the channel into one of our largest growth drivers. You'll partner closely with creative, analytics, and cross-functional teams to drive measurable results. You’ll enjoy this role if you are… Seeking the challenge of building and scaling a paid social program Energized by owning a channel end-to-end, from strategy and execution through measurement and reporting Data-driven with a creative eye—you use performance insights to inform bold creative bets and know how to prove they work Motivated by a deep-rooted desire to succeed and drive results Organized and detail-oriented, with the ability to manage multiple workstreams in a fast-moving environment A collaborative partner who builds strong relationships across functions and aligns stakeholders around clear priorities Your day to day is… Guiding the channel strategy and execution of our paid social campaigns across platforms Managing ongoing optimizations to ensure performance stays aligned with ROAS and acquisition goals Supporting the development and implementation of strategies to continue facilitating growth Driving long term strategic roadmaps and build out new paid social sub-channels Leading the ongoing development of paid social’s creative strategy Building and owning the creative testing roadmap, briefing creative partners, and pitching new concepts grounded in trends and performance data Executing campaign builds, creative trafficking and optimizations across platforms QA-ing campaign setup, tracking, and creative specs to ensure flawless execution across all active initiatives Analyzing performance data directly in platform dashboards and BI tools to inform daily and weekly campaign optimizations Owning channel-level reporting and analysis Tracking KPIs, distill insights from campaign data, and provide regular performance updates to the team Partnering with analytics to enhance our data capabilities, improve our reporting, and find areas of opportunity Communicating channel results and priorities across the organization Effectively conveying results and insights to the broader Marketing team Owning prioritization and relationships with cross-functional partners You’ll be successful in this role if you have… 7–9 years of experience owning and scaling paid social campaigns, with a proven track record of hitting performance goals Deep expertise in paid social platforms, best practices, and emerging trends Proven track record planning, testing and iterating on creative strategies An analytical and performance-driven mindset with a solid understanding of growth marketing KPIs Strong analytical skills and proficiency with Looker or other BI tools Excellent communication and collaboration skills, with the ability to align stakeholders across functions Experience with CRO and landing page testing is a plus Benefits Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness programs with Wellhub Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified &nbsp; Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$130,000&mdash;$170,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Marketing Manager, Paid Social

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission Zocdoc’s most important asset is our people. As Senior Manager, Workplace Experience, you will lead Zocdoc’s workplace operations and employee experience across all of our US offices. As Zocdoc continues to grow and evolve, this role will play a key part in ensuring our workplace environment scales with the business and creates an organized, high-service, and engaging office experience that supports our employees and enables our teams to do their best work. In this role, you will serve as a trusted partner to leaders across the company to ensure our offices effectively support collaboration, productivity, and an exceptional workplace experience. You will lead and develop the Office Operations team and oversee the programs, services, and partnerships that shape the day-to-day across our offices. This includes office operations, workplace amenities, events, vendor management, and office infrastructure. This role plays a critical part in ensuring Zocdoc’s workplace environment evolves alongside the needs of our teams and supports a high-performing, collaborative culture. You’ll enjoy this role if you are… A hands-on leader who enjoys building and developing teams while staying close to the day-to-day operations that keep offices running smoothly Passionate about creating organized, welcoming, and high-functioning workplaces where employees can do their best work Comfortable balancing big-picture thinking with operational execution, and able to navigate competing priorities in a fast-moving environment Energized by partnering with stakeholders across the business and building strong relationships that help teams collaborate and operate effectively Someone who looks for opportunities to improve processes, streamline workflows, and continuously elevate the workplace experience as the company grows and evolves Adaptable, proactive, and solutions-oriented, with a strong sense of ownership and a willingness to step in wherever needed to support the team Your day-to-day is… Guiding and supporting the Workplace Experience team in creating a well-organized, high-quality workplace environment across Zocdoc’s US offices Ensuring the smooth day-to-day operation of our offices, including reception, office services, mail, supplies, and overall workplace functionality Shaping and evolving Zocdoc’s workplace ecosystem, including food and beverage offerings, guest and visitor services, workplace amenities, remote offerings, wellness programs, and company swag Creating engaging workplace experiences through internal events such as milestone celebrations, cultural events, team offsites, and company-wide gatherings Partnering with leaders across the business to ensure our workplace environment supports collaboration, productivity, and a strong employee experience Building and maintaining a strong vendor ecosystem, including negotiating contracts and ensuring consistent service delivery across offices Maintaining and strengthening landlord and real estate relationships for Zocdoc’s US offices, including coordinating with building management and guiding office construction or improvement projects Translating employee feedback from surveys and conversations into improvements to the workplace environment Working closely with IT and People teams to support onboarding, workplace readiness, and business continuity planning You’ll be successful in this role if you have… 8+ years of experience in workplace operations, office operations, or workplace experience roles Demonstrated experience building and scaling teams that perform, and tout an inclusive, supportive, and collaborative culture Experience managing vendors and external partners, ensuring consistent service and quality across the workplace ecosystem Excellent communication and stakeholder management skills, with the ability to partner effectively with leaders across the organization A service-oriented mindset, with a belief that great workplace environments help teams do their best work A thoughtful and respectful approach to leadership, treating colleagues, guests, and partners with professionalism regardless of title or tenure A compassionate, consultative, and confident approach with a nothing too big, nothing too small attitude A fundamental understanding of urgency and a passion for getting results (we move fast around here!) Benefits Flexible, hybrid work environment Unlimited PTO 100% paid employee health benefit options Employer funded 401(k) match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive parental leave Cell phone reimbursement In office perks including: Catered lunch everyday along with snacks Commuter Benefits Convenient Soho location Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$138,500&mdash;$175,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Senior Manager, Workplace Experience

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission Zocdoc’s most important asset is our people. As an Account Executive, you will serve as key trusted advisors to Zocdoc’s largest clients. Working closely with various internal teams (Client Success, Product, Engineering, Operations), you ensure that our Enterprise clients are set up for success and growing on our platform. Managing a book of business between $5-8M in revenue, your key goal is growing our Enterprise partnerships through provider expansion and booking performance.&nbsp;You’ll enjoy this role if you are... Passionate about owning your own book of business&nbsp; Excited to lead strategic conversations with both internal and external executives&nbsp; A strong believer in leveraging data to create actionable insights that will directly inform client strategy Interested in the Healthcare or Consumer Technology&nbsp; Motivated by clear metrics and targets Your day to day is… Identifying and executing on business development opportunities including provider expansion&nbsp; Forecasting organic and inorganic growth projections across accounts&nbsp; Building strategic relationships with existing clients across all functional areas (i.e. Operations, Marketing, Strategy, etc.) at the executive level and establish a trusted adviser relationship&nbsp; Taking a proactive approach in identifying opportunities utilizing data and tools to improve booking performance&nbsp; Developing, managing and executing against operational and commercial account strategies while holding clients accountable for their responsibilities in the partnership Preparing for and leading regular business review discussions with client project lead and decision maker/executive teams with key takeaways and next steps Providing guidance and support for the Client Success team supporting your accounts You’ll be successful in this role if you have… 5-7 years of account management, business development, or other client services experience A proven track record of building and maintaining C-Suite level client relationships Experience with Microsoft PowerPoint, Excel, and Tableau Exceptional written and oral presentation skills Strong analytical skills&nbsp; Benefits: Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness program with Wellhub Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$105,000&mdash;$145,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Enterprise Account Executive

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission Zocdoc’s most important asset is our people. &nbsp;As an Integration Health Engineer, you’ll play a meaningful role in making sure Zocdoc's core technology and data flows are stable, performant, and reliable. You will be the proactive guardian of our system integrations, ensuring seamless connectivity between various applications and third-party services. Your expertise will be vital to maintaining the high availability of our systems, which is critical to Zocdoc's mission of delivering a better healthcare experience. &nbsp; Shift Timing: This is a night shift from 11:30 PM IST to 8:30 AM IST. You’ll enjoy this role if you are… Personally motivated by solving complex, real-time technical puzzles. Autonomous, urgent, and creative. You genuinely love diagnosing system failures and searching for solutions that are complete, not just the&nbsp;obvious band-aid. Highly detail-oriented and meticulous about system reliability and performance. Passionate about maintaining the highest standards of data flow and system connectivity. A proactive problem-solver who anticipates and resolves issues before they impact the business. The kind of person who thrives on cross-functional collaboration with engineering and operations teams. Serious about your work, but not about yourself. Let’s face it - the way things are going, you kind of need a sense of humor. &nbsp;Your day to day is… Full ownership of the continuous monitoring and health checks of system integrations. Troubleshooting and resolving real-time integration errors, API failures, and data flow disruptions. * Building and fostering relationships with Account, DevOps, and IT teams to coordinate fixes and improvements. Analyzing logs and alerts to determine the root cause of system failures and documenting resolutions. Optimizing existing integrations for efficiency and enhanced performance. Working with cutting edge GenAI tools and technology. You’ll be successful in this role if you have… An unrelenting desire to build more equitable, inclusive and diverse workplaces. &nbsp;You view this role as an opportunity to create positive change Meaningful (2+ years) experience in system integration health, API monitoring, and network troubleshooting *Required* The ability to integrate generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity Proficiency in scripting/query languages like SQL, Python, PowerShell, or Bash for log analysis and automation. A compassionate but consultative, and confident approach when collaborating on technical issues with cross-functional teams. A fundamental understanding of API integrations, system operations, and incident management best practices. Integrated generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity Experience with industry-standard monitoring tools such as Splunk, Datadog, or Prometheus. Superb communication skills! You believe in keeping all of your stakeholders in the loop and know that multiple mediums of communication are the key to success Humility. &nbsp;You believe in treating all people with dignity and respect, regardless of title or tenure&nbsp; Benefits: An incredible team of smart and supportive people A competitive compensation package, including attractive medical insurance Amazing perks – think catered lunch every day, Ping Pong, etc. Daycare reimbursement The chance to create a better healthcare experience for millions of patients! Cellphone and wifi reimbursement Competitive parental leave Sabbatical leave (over 5 years) Annual sponsored health check-ups Zocdoc is certified as a Great Place to Work 2022-2026 About usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Integration Support Engineer

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your impact on our mission You will be part of a high-caliber team of Salesforce professionals, helping to support an ever growing and innovative company. Given the GTM and CX applications that support teams across Zocdoc, you will collaborate with stakeholders across every department to ensure they have the right tools at hand to stay productive and successful. You’ll enjoy this role if you... Are user-centric - you prioritize user needs and experience in order to deliver maximum value Love solving complex problems using technology Don’t settle for the status quo, and are constantly in search of ways to optimize processes Thrive in a key role within a fast-paced, ever-evolving tech company Your day-to-day is... Acting as a strategic thought partner to stakeholders across the company, with a priority on an excellent user experience. Lead end-to-end execution of strategic initiatives with limited guidance, ensuring alignment with organizational objectives. Working with other analysts, solution architects, and system administrators to design and build scalable solutions. Gathering and documenting requirements via user stories, process flows, and functional specifications. Prioritizing business needs and establishing roadmaps for your assigned domains. Managing and scoping inbound feature and enhancement requests from internal users. You’ll be successful in this role if you have... 5+ years of experience working with GTM applications (Salesforce, Gong, Dialpad, Zoominfo, etc) 3+ years working with third-party applications as an application manager or product owner. An entrepreneurial mindset - you’re ready to proactively identify opportunities for improvement and partner with internal teams to make them a reality. A strong understanding of GTM processes Experience in documenting requirements, backlog management, and mapping current and future state business process flows. Salesforce Administrator certifications. Strong organizational, time management, and project management skills. Benefits: Flexible, hybrid work environment Unlimited PTO 100% paid employee health benefit options Employer funded 401(k) match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive parental leave Cell phone reimbursement Great Place to Work Certified Catered lunch everyday along with snacks Commuter Benefits Convenient Soho location Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity.Remote Base Salary Range$135,000&mdash;$170,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Lead Analyst, Business Systems

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;&nbsp; Your Impact on our MissionZocdoc’s most important asset is our people. As a Paid Social Strategist you will join our growth marketing team and report to the Acquisition Marketing Manager. We’re looking for a strategic and data-driven paid social expert to help scale the channel to become one of our largest revenue drivers. You’ll be owning the execution and optimization of Meta campaigns, collaborating with creative agencies, and be responsible for helping to expand into new platforms (e.g. Tiktok). &nbsp; You’ll enjoy this role if you are… Seeking the challenge of building and scaling a paid social program Motivated by a deep-rooted desire to succeed and drive results Self-motivated and proactive in seeking guidance and support when necessary Organized, efficient and detail-oriented Highly skilled at leveraging data analysis to identify and capitalize on strategic options and opportunities &nbsp; Your day to day is… Overseeing the performance of our paid social campaigns Managing daily optimizations to ensure we remain on track against channel goals and budget Supporting the development and implementation of strategies to continue facilitating growth Collaborating with Acquisition Marketing Manager to develop test roadmaps and build out new paid social channels Assisting with channel-level reporting and analysis Tracking KPIs, distill insights from campaign data, and provide regular performance updates to the team Partnering with analytics to enhance our data capabilities, improve our reporting, and find areas of opportunity Developing and executing our creative strategy Assisting Acquisition Marketing Manager with managing and briefing our creative partners Pitching new paid social concepts based on current trends and performance insights Communicating channel results and priorities across the organization Effectively conveying results and insights to the broader Acquisition team Maintaining strong working relationships with cross-functional partners &nbsp; You’ll be successful in this role if you have… 3+ years of experience owning and optimizing paid social campaigns Deep knowledge of paid social platforms, best practices and trends Proven track record planning, testing and iterating on creative strategies An analytical and performance-driven mindset with a solid understanding of growth marketing KPIs Comfortable working with Looker or other BI tools Strong communication and interpersonal skills Experience with CRO and landing page testing is a plus &nbsp; Benefits:&nbsp; Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness programs with Wellhub Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified&nbsp; &nbsp; &nbsp;Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$100,000&mdash;$135,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Paid Social Strategist

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on Our Mission: As a Staff Site Reliability Engineer (SRE) at Zocdoc, you will shape how we operate safe, observable, and scalable systems across the company. You’ll lead initiatives that improve incident response, define reliability patterns, and drive organization-wide operational excellence—helping us build systems that fail gracefully, recover quickly, and scale efficiently. You won’t just respond to incidents—you’ll help design the systems, tools, and practices that teams rely on to avoid them. Your work will clarify ownership, improve on-call quality, and strengthen our observability posture. By embedding best practices into how we build and run services, you’ll enable every engineering team at Zocdoc to move faster, safer, and with greater confidence. You’ll thrive in this role if you… Stay composed and clear during incidents, and use them as catalysts for systemic improvement Treat observability as a strategic capability that enables better decisions, not just better dashboards Build scalable, default-safe patterns and tools that support resiliency and reliability Build strong cross-functional relationships and navigate complex systems to drive scalable, reliable outcomes Are endlessly curious—about how systems fail, how teams operate, and how to make both better Share knowledge generously and help others build with confidence and operational rigor Your day to day is… Participate in and influence high-impact incident response efforts, contributing calm decision-making and retrospective-driven learning Define and evolve org-wide incident practices, retrospectives, and reliability tooling&nbsp; Architect and evolve observability platforms that offer actionable insight into system health, business-critical paths, and failure modes Lead the development of reliability and observability practices, including alerting hygiene, SLOs, and deployment safeguards Guide teams in building resilient, fault-tolerant services through consultative design, operational reviews, and safety-focused defaults Partner with Product, Platform, and Security teams to ensure new systems are operable and scalable from day one Design and implement internal tools that improve deployment safety, incident coordination, and production readiness Mentor engineers across teams in operational rigor, reliability principles, and system debugging You’ll be successful in this role if you have… 8+ years of experience operating and scaling production infrastructure in cloud-native environments Deep expertise in incident response, debugging distributed systems, and driving reliability improvements Strong working knowledge of observability stacks (metrics, logs, traces), alerting strategy, and SLO design Experience implementing fault isolation, graceful degradation, and chaos engineering practices Proficiency with infrastructure-as-code and config management (e.g., Terraform, CDK, etc.) A proven ability to influence teams through standards, tooling, and culture—not just code A growth mindset and strong communication skills for mentoring, influencing, and aligning across teams Benefits: Flexible, hybrid work environment Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness program with Wellhub Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data and internal equity. The base salary offered will depend on experience, skills, qualifications, and business needs. Certain positions are also eligible for variable pay and/or equity.Silicon Valley, CA Base Salary Range$210,000&mdash;$270,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission Zocdoc’s most important asset is our people. As the Design Director, Practice Solutions, you will own and drive the design direction for a critical part of our platform, shaping how providers run and grow their practices while improving how patients access care.&nbsp;You will lead a team of designers and help to define the product and design strategy for the Practice Solutions domain, ensuring that experiences are cohesive, scalable, and deliver meaningful business and user outcomes. This role requires strong systems thinking across a multi-sided platform, as well as the ability to connect long-term vision with near-term execution.&nbsp; As we evolve toward AI-native product development, you will guide teams in adopting new tools and workflows, helping define how design and engineering collaborate in an AI-driven environment and ensuring we build products with greater speed, quality, and leverage.&nbsp;You will help this team identify and define new product opportunities, shaping zero-to-one initiatives that expand how providers run their practices and how patients access care. You’ll enjoy this role if you are… Personally motivated by solving complex, real-world problems through systems and platforms Excited to lead teams and shape both the work and how the work gets done Energized by influencing product direction and driving alignment across Product, Engineering, Sales, Data Science, and leadership Passionate about design quality, scalability, and building durable, long-term solutions A systems thinker who thrives in ambiguity and operates effectively at both strategic and execution levels The kind of person who enjoys building platforms and infrastructure over polishing isolated features Excited by zero-to-one work, turning ambiguous ideas into tangible products and scalable solutions Your day to day is… Leading and developing a team of product designers, supporting their growth, performance, and overall impact Defining and driving product and design strategy for the Practice Solutions domain in partnership with Product and Engineering leadership Driving alignment and decision-making across teams and stakeholders, ensuring cohesive, high-quality experiences at scale Establishing and evolving systems, frameworks, and patterns that enable scalable, extensible solutions across the platform Raising the quality bar through critique, mentorship, and clear standards for craft, while ensuring teams deliver high-impact work efficiently Building strong cross-functional relationships and influencing senior stakeholders to achieve shared outcomes Leading the adoption of AI-native workflows, enabling teams to leverage emerging tools to improve how products are designed and built You’ll be successful in this role if you have… Meaningful experience (8+ years) in product design, including leading and developing high-performing design teams, with a leadership style that is direct, empowering, and highly collaborative A strong track record of defining product and design strategy, operating as a strategic partner to Product and Engineering leadership, and delivering measurable impact across complex product areas Deep systems thinking, with experience building scalable platforms, workflows, or B2B tools, and driving alignment and decision-making across multiple teams and stakeholders A high bar for craft and execution, with a demonstrated ability to raise quality across teams while delivering effectively at scale and balancing speed, quality, and long-term sustainability A strong sense of ownership and bias toward action, with experience leading zero-to-one product work and integrating emerging technologies, including generative AI, into modern product development workflows Benefits: Flexible, hybrid work environment at our convenient San Jose location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data and internal equity. The base salary offered will depend on experience, skills, qualifications, and business needs. Certain positions are also eligible for variable pay and/or equity.Silicon Valley, CA Base Salary Range$250,000&mdash;$290,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Director, Product Design

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on Our Mission Zocdoc’s most important asset is our people. An Executive Assistant serves as a trusted and valuable business partner to our leadership team. Their primary responsibility is to optimize and prioritize the leadership's time, ensuring the smooth execution of their goals. By working closely with the team, possessing excellent communication skills, delivering top-notch customer service, and fostering a strong relationship with leadership, this person guarantees that the executives can concentrate on high-yield strategic initiatives. You’ll enjoy this role if you are… Autonomous, urgent, and creative. You genuinely love high-volume and ever-changing priorities A highly motivated problem-solver Passionate about organization and structure The kind of person who enjoys working with others and finding ways to collaborate effectively Are self-driven, and able to produce high-quality results under pressure Adaptable and resourceful, you’re an expert at dealing with change, and shifting priorities&nbsp;&nbsp; A strong and effective communicator across all mediums (in person, slack, email, phone) Your day-to-day is… Full ownership of multiple calendars for our four members of the Technology leadership team Collaborating closely with the broader EA team on projects and events that contribute to a dynamic and supportive environment Understanding your executive's preferences, including meeting cadence, travel logistics, and conference room preparation Managing meetings and schedules efficiently, both recurring and ad hoc, while keeping calendars organized and prioritizing tasks effectively Meeting management, including preparing agendas, taking notes, distributing action items, etc. Assisting in scheduling and running high-profile meetings, including Board meetings, Executive off-sites, and ongoing staff meetings. This includes, but is not limited to, attendee communications and venue management/coordination Coordinating and overseeing complex domestic and international travel arrangements, including all necessary documentation Working with internal members on coordinating any health and tech-related conferences as needed Managing email on behalf of your executive, including drafting, sending, and racing communication Complete expense reports and manage company documents and contracts as needed You’ll be successful in this role if you have… A minimum of 3 years experience in an Executive Assistant role supporting Senior Directors/VPs Superb communication and relationship management skills! You believe in keeping your stakeholders in the loop and know that multiple communication mediums are the key to success You can handle sensitive and confidential information with high professionalism and discretion. Humility. You believe in treating everyone with dignity and respect, regardless of title or tenure. You view this role as an opportunity to create positive change Passion for customer service, with the ability to adapt to various personalities and rapidly shifting priorities A compassionate but consultative and confident approach with a nothing-too-big, nothing-too-small attitude A fundamental understanding of urgency and a passion for getting results (we move fast around here!) Time Expectations: Regular Schedule - Monday- Friday 9-6 pm Hybrid role with 4 days/week required onsite in our New York HQ Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$99,700&mdash;$120,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Executive Assistant

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;&nbsp; Your Impact on Our Mission...Zocdoc’s most important asset is our people. As a Recruiter and Sourcer, you’ll play a meaningful role in making sure that we’re building diverse and inclusive teams that help drive business growth and a better patient experience. Your ability to think outside of the box to get in front of the nation’s best talent, paired with your passion for creating an efficient and highly personalized candidate experience, and ability to build incredible relationships with our internal stakeholders, will impact our employees and patients for years to come. You’ll Enjoy This Role if You… Personally are motivated by building diverse and inclusive teams Are autonomous, urgent, and creative. You genuinely love talent acquisition, and want to own your work and deliver thoughtful, candidate-centric experiences Are highly organized and attentive to detail (Recruiting can be a lot - you can wisely prioritize your work and balance what needs to be done today versus what can wait) Have an eye to understand data and reports and know the importance of taking data based decisions Are a relationship builder, who’s passionate about the intersection of technology and healthcare Partner with stakeholders to understand the requirement and communicate effectively with all applicants Believe you are a kind of person who thinks one step ahead. Recruiting is about connecting the dots with what’s happening in the business Your Day to Day is to… Ownership of recruiting pipelines for various hiring needs of the company like operations, service and tech talent - ranging from junior to senior roles Authentically engage candidates to understand their wants and needs, while demonstrating company values Deliver a thoughtful and streamlined candidate experience, where candidates feel valued, inspired, and motivated to work for Zocdoc Building and fostering relationships with internal stakeholders, partnering together to create smart sourcing and recruitment strategies Keeping our ATS current, leveraging data and reporting to validate, and iterate the process Source candidates! You know how competitive this industry is, and realize that sourcing is an incredibly important driver in attracting the best talent You’d be Successful in This Role if You Have… The mentality of an entrepreneur and a strong bias to action. You’re excited to help author our destiny and aren’t afraid to fail, learn, and challenge conventions Passion for process and tracking, and the ability to optimize your work and smartly prioritize your time A minimum of 1 to 4 years of work experience as a recruiter/sourcer Strong analytical reasoning skills, attention to detail, and sharp focus Excellent verbal and written communication skills A niche to comprehend the fundamental nature of the jobs and their requirements Humility. You believe in treating all people with dignity and respect, regardless of title or tenure Benefits A competitive compensation package Amazing perks – think catered lunch every day, Ping Pong, etc. &nbsp;About usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Recruiter-Contractor

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission This role is central to shaping how patients and providers perceive and engage with Zocdoc. You’ll help ensure our brand reflects the humanity of healthcare and the value of Zocdoc through storytelling, creative, and community engagement that strengthen our reputation and drive affinity. Your work will make Zocdoc not just a platform people use, but a brand they love, believe in and want to be a part of.&nbsp; &nbsp; Your day to day is… Lead Zocdoc’s organic social strategy (Instagram, TikTok, YouTube, and emerging channels), building awareness, affinity, and engagement among patients and providers. Develop and execute always-on social programming and campaigns, ensuring content is high-quality, on-brand, and optimized for each platform. Lead content ideation and oversee production. Manage internal and external creatives to deliver best-in-class social content. Contribute to broader brand initiatives, bringing social insight and creative input into the development of strategy and creative. Experiment with formats, trends and real-time moments that extend reach and cultural relevance. Lead community management, acting as the voice of Zocdoc on social platforms, participating in conversations, and building meaningful relationships with audiences and creators. Own performance tracking and analytics for organic social, translating insights into clear actions and continuous optimization.&nbsp; Build systems and workflows that enable efficient, high-quality creative production at scale. Drive cross-functional alignment. Partner with internal stakeholders to ensure integrated storytelling and maximize the impact of campaigns, launches, and brand moments across social channels. Define and drive Zocdoc’s creator strategy, ensuring strong brand alignment, and measurable impact. &nbsp; You’ll enjoy this role if you are… A strategist who can connect social efforts to brand and business goals. A creative thinker who brings distinctive ideas, programs, and strategies to the table. An action-oriented maker who likes to get hands-on: writing briefs, doing the work, bringing ideas to life that move the needle. A true collaborator who values strong cross-functional partnership and approaches work as a team sport. Analytical, using data and insights to measure and continually improve performance. A process-oriented builder, excited to build the systems and foundations that will help the brand scale.&nbsp; &nbsp; You’ll be successful in this role if you have… 8–10 years of experience in organic brand social Proven track record developing and executing social strategies that drive brand growth Experience in community management&nbsp; Familiarity with reputation management and social listening Experience building scalable social frameworks and measuring performance; connecting efforts back to the business. &nbsp; Benefits Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness program with Wellhub Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified &nbsp;Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$148,000&mdash;$190,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Senior Manager, Brand Social

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your impact on our mission The Enterprise Sales Associate will own the top of the funnel for mid-market accounts within the enterprise new business function. This includes researching prospects, identifying key decision-makers, and executing a multi-threaded gaining access strategy to consistently generate high-quality opportunities with large group practices. While the core responsibility is full ownership of early-stage pipeline development and sales support, top candidates will demonstrate a strong ability to ramp quickly, resourcefully leverage internal tools and partners, and build the communication foundation required to grow into a complex enterprise selling role. Success in this role requires sharp business acumen and the confidence to persuasively articulate the value of the Zocdoc platform and its measurable impact on a client’s business. You'll enjoy this role if you... Are driven by clear metrics, ambitious targets, and a desire to outperform them Are eager to prove yourself in a high-growth sales environment and accelerate your career at Zocdoc Communicate with precision and professionalism, building trust quickly and uncovering meaningful business insights Thrive on understanding complex organizations and enjoy positioning tailored solutions to solve real business challenges Are committed to continuous improvement and actively seek out coaching and feedback Have a genuine interest in healthcare, technology, and how they intersect to drive better outcomes Your day to day is... Owning the top of the funnel, consistently and predictably generating new opportunities with mid-market groups Leveraging a range of outbound strategies to break into and build relationships with key stakeholders at enterprise organizations Managing the gaining access process with rigor and discipline, while adapting strategically when unique opportunities arise Translating outbound success into effective engagement within more complex, multi-stakeholder environments Navigating and overcoming commercial objections while maintaining a consultative, value-driven approach Supporting enterprise sellers to advance deals and drive pipeline progression Leading effective discovery conversations and capturing critical insights to inform the broader sales process Proactively deepening your understanding of enterprise sales dynamics and the healthcare landscape You'll be successful in this role if you have... At least 1 year of experience in sales and/or healthcare A demonstrated track record of consistently generating pipeline and exceeding expectations A team-first mindset, prioritizing collective goals and outcomes over individual wins Strong, structured communication skills across both internal stakeholders and external prospects Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$60,000&mdash;$90,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

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