Smartsheet (NYSE: SMAR) is a leading platform for work execution, enabling teams and organizations to plan, capture, manage, automate, and report on work at scale, resulting in more efficient processes and better business outcomes. Founded in 2005, Smartsheet has revolutionized how work gets done by providing a flexible and intuitive platform that empowers collaboration and productivity across various industries and functions. With a focus on innovation and customer success, Smartsheet continues to drive digital transformation and streamline work processes for businesses worldwide.

smartsheet

<div class="content-intro"><p>For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.</p></div><p>We are looking for creative, enthusiastic engineers excited about solving tough problems and building software used by millions of people. Smartsheet is a powerful and richly interactive web application built with AWS cloud technologies and diverse frameworks including Java, TypeScript, React/Redux, MySQL, and Node.js.</p>
<p>This role sits on the core views experiences team, where we are reimagining how people interact with their work—building the next generation of sheet views that are modern, fast, scalable, and genuinely delightful to use. The problems we tackle span the full stack: high-performance rendering and real-time collaboration on the front end, to distributed data systems at massive scale on the back end.</p>
<p>You will report to an Engineering Manager located in our Bellevue, WA office, or you may work remotely from anywhere in the US where Smartsheet is a registered employer.</p>
<p><strong>You Will:</strong></p>
<ul>
<li>Design and build full-stack features—front-end, back-end, data modeling, infrastructure, and test automation</li>
<li>Own large, ambiguous projects end-to-end—from idea to GA—including cross-team efforts spanning planning, design, execution, shipping, and operational excellence.</li>
<li>Lead hard front-end challenges: virtualized, high performance views that render hundreds of thousands of rows instantly, anticipating scaling issues before they arise.</li>
<li>Design complex back-end and distributed systems—designing APIs and data pipelines that handle real-time collaboration, large datasets, and high-concurrency workloads reliably.</li>
<li>Proactively identify and fix team wide operational and DX problems, building tooling and infrastructure that compounds across the team.</li>
<li>Use AI coding tools (like Claude) across the SDLC to speed development, testing, review, and docs—validating output with strong judgment and modeling this for others.</li>
<li>Lead design and code reviews that raise engineering standards; mentor engineers through complex projects by teaching approach, not just answers.</li>
<li>Partner with product and design from concept through launch, turning ambiguous customer needs into clear requirements and trade-offs.</li>
<li>Own work end-to-end with business-level impact: reliable, observable code, production monitoring, and iteration based on real usage and feedback.</li>
<li>Navigate competing priorities and dependencies to drive projects to completion, partnering across product, design, data, and customer success.</li>
</ul>
<p><strong>You Have:</strong></p>
<ul>
<li>5+ years of engineering experience in a team environment.</li>
<li>3+ years of experience in service-oriented architecture, deployment systems, and cloud infrastructure.</li>
<li>Proficient in at least one high-level programming language, such as Ruby, Java, Go, Python, and TypeScript.</li>
<li>Experience with modern client JS libraries, like React, and Redux.</li>
<li>Experience in application migration patterns and tradeoff scenarios.</li>
<li>You have a knowledge of OOP and REST design principles.</li>
<li>Clear and objective writing and in-person communication.</li>
<li>Curiosity to learn new technologies and systems.</li>
<li>A degree in Computer Science, Engineering, or a related field or equivalent practical experience.</li>
<li>Legally eligible to work in the U.S. on an ongoing basis.</li>
</ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><strong>Current US Perks &amp; Benefits:</strong></p>
<ul>
<li>Employer subsidized medical/vision and dental coverage for full-time employees</li>
<li>401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)</li>
<li>Monthly stipend to support your work and productivity</li>
<li>Flexible Time Away Program, plus Sick Time Off</li>
<li>US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans</li>
<li>US employees receive 12 paid holidays per year</li>
<li>Up to 24 weeks of Parental Leave</li>
<li>Personal paid Volunteer Day to support our community</li>
<li>Opportunities for professional growth and development including access to Udemy online courses</li>
<li>Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account</li>
<li>Teleworking options from any registered location in the U.S. (role specific)</li>
</ul>
<p><em>Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.</em></p></div><div class="title">US Base Salary Pay Range</div><div class="pay-range"><span>$145,000</span><span class="divider">&mdash;</span><span>$210,000 USD</span></div></div></div><div class="content-conclusion"><p>&nbsp;</p>
<p><strong>Get to Know Us:</strong></p>
<p>At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.</p>
<p><strong>Equal Opportunity Employer:</strong></p>
<p>Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp;</p>
<p>If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.</p>
<p>&nbsp;</p>
<p><span style="color: rgb(255, 255, 255);">#LI-Remote</span></p></div>

Sr. Software Engineer II (Remote Eligible)

<div class="content-intro"><p>For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.</p></div><p>The Solution Lifecycle team is looking for a curious, growth-minded Senior Software Engineer II to work on building the next generation of our platform while tackling meaningful distributed systems challenges alongside a talented engineering team. You will collaborate closely with product managers and fellow engineers through code reviews and architectural discussions, and you will have the opportunity to mentor other engineers.</p>
<p>You will also work on the core infrastructure of Smartsheet, focusing on the reliability, stability, and scale of our foundational systems. This role is a great fit for someone with a strong background of hands-on development, experience in working on Infrastructure as Code (IaC) and has solid technical leadership experience.</p>
<p>This team practices mob programming for the majority of the workday. We operate through collective code ownership, meaning you'll be collaborating in real-time with teammates most of the time—not working solo on isolated tasks. We focus on building high-quality software while adhering to rigorous operational best practices. If you are passionate about continuous learning and ready to dive into the core foundation of our platform, we want to hear from you.</p>
<h4>You Will:</h4>
<ul>
<li><strong>Build Next-Generation Backend Services:</strong> Design and build scalable back-end services for Smartsheet's next-generation applications, solving complex distributed systems challenges while partnering closely with product management and other key stakeholders.</li>
<li><strong>Contribute to Core Infrastructure:</strong> Help build and maintain the core infrastructure that serves as the backbone for Smartsheet. Maintain and scale a robust environment that ensures the foundational reliability, stability, and performance expected by all of our users.</li>
<li><strong>Contribute to Database &amp; Infrastructure Reliability:</strong> Dive deep into system internals. With team support, you will contribute to managing and upgrading large-scale database infrastructure, maintaining complex replication topologies, and automating core operations using AWS, Golang, MySQL, Terraform, Temporal, and GitLab-CI.</li>
<li><strong>Collaborate via Mob Programming:</strong> Work closely with the team every day in a real-time development environment. Actively participate as both a driver and a navigator, asking questions, sharing ideas, and contributing directly to the team's collective code ownership.Take part in code reviews and architectural discussions as you work with other software engineers and product managers</li>
<li><strong>Practice High-Quality Engineering:</strong> Use Test-Driven Development (TDD) to ensure our foundational systems are resilient before they ever touch production. Beyond the code, you will be an active participant in our team book clubs and psychologically safe retrospectives to help continuously elevate how we work.</li>
<li><strong>Use AI tools:</strong> Actively use AI tools to improve personal and team efficiency across coding, testing, design, and troubleshooting, exploring AI integration opportunities within team processes and features, and coaching others on effective AI use</li>
<li><strong>Participate in On-Call Rotations:</strong> Share responsibility for operational health of our systems as part of a supportive on-call rotation. You'll be ramped in gradually with experienced teammates available to help.</li>
</ul>
<h4>You Have:</h4>
<ul>
<li><strong>Foundational Coding Skills: </strong>8+ years of experience and proficiency in at least one modern programming language. Go experience is a plus but not required—we'll teach you. Java, Kotlin or Python backgrounds translate well.</li>
<li><strong>Database &amp; Infrastructure: </strong>3+ years of experience with cloud technologies (AWS, Azure, etc.)&nbsp; Experience with Infrastructure as Code (Terraform) and understands the database internals and reliability (MySQL)</li>
<li><strong>Backend development:</strong> 8+ years software development experience building highly scalable, highly available applications. Experience developing, documenting, and supporting REST APIs</li>
<li><strong>Collaborative Mindset: </strong>A genuine interest in team-centric engineering practices. You should be comfortable (or eager to become comfortable) working in a mob programming environment the majority of the day, writing test-driven code, and sharing system ownership.</li>
<li><strong>Problem Solving: </strong>A critical thinker who enjoys troubleshooting complex technical problems and wants to understand how large-scale systems maintain stability and scale.</li>
<li><strong>Communication:</strong> Excellent verbal and written communication skills, with the confidence to ask questions, participate in group discussions, and think out loud with your team.</li>
<li><strong>AI tools: </strong>1+ year professional experience leveraging AI to improve personal productivity in service of building complex SaaS feature sets</li>
<li><strong>Education:</strong> A BS or MS in Computer Science, Engineering, or a related field (or equivalent practical industry experience)</li>
<li><strong>US Work Eligibility: </strong>Legally eligible to work in the U.S. on an ongoing basis</li>
</ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><strong>Current US Perks &amp; Benefits:</strong></p>
<ul>
<li>Employer subsidized medical/vision and dental coverage for full-time employees</li>
<li>401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)</li>
<li>Monthly stipend to support your work and productivity</li>
<li>Flexible Time Away Program, plus Sick Time Off</li>
<li>US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans</li>
<li>US employees receive 12 paid holidays per year</li>
<li>Up to 24 weeks of Parental Leave</li>
<li>Personal paid Volunteer Day to support our community</li>
<li>Opportunities for professional growth and development including access to Udemy online courses</li>
<li>Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account</li>
<li>Teleworking options from any registered location in the U.S. (role specific)</li>
</ul>
<p><em>Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.</em></p></div><div class="title">US Base Salary Pay Range</div><div class="pay-range"><span>$175,000</span><span class="divider">&mdash;</span><span>$245,000 USD</span></div></div></div><div class="content-conclusion"><p>&nbsp;</p>
<p><strong>Get to Know Us:</strong></p>
<p>At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.</p>
<p><strong>Equal Opportunity Employer:</strong></p>
<p>Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp;</p>
<p>If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.</p>
<p>&nbsp;</p>
<p><span style="color: rgb(255, 255, 255);">#LI-Remote</span></p></div>

Senior Software Engineer II - Solution Lifecycle (Remote Eligible)

<div class="content-intro"><p>For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.</p></div><p><strong>Corporate Systems Engineering</strong> builds and operates the software platforms, integrations, and automations that power Smartsheet’s core business functions across Finance, Sales/GTM, and People &amp; Culture.&nbsp; Our team owns mission-critical systems and workflows that enable how the company hires, sells, bills, pays, reports, and scales. We operate at the intersection of software engineering, enterprise platforms, and business-critical data, treating internal systems with the same rigor, reliability, and product mindset as customer-facing software.</p>
<p><strong>Corporate Systems Product Managemen</strong>t focuses on the internal platforms that power how Smartsheet operates - including Finance, People, Sales and Entitlements, Billing and Monetization, Enterprise Systems Data, and AI &amp; Automation. Product Managers in this team steward product strategy, roadmaps, business workflows, and long-term platform evolution across these domains, partnering closely with Engineering and business stakeholders to translate complex enterprise needs into scalable technology outcomes.</p>
<p>As<strong> Group Product Manager – Corporate Systems</strong>, you will lead the Product Management function across Corporate Systems, managing and developing a team of Product Managers responsible for some of Smartsheet’s most critical internal technology domains. You will establish a cohesive product strategy across the portfolio, ensuring domain roadmaps connect to company priorities while identifying dependencies and opportunities that span traditional organizational and system boundaries.</p>
<p>You will operate at both the strategic and execution levels: coaching Product Managers to develop strong product practices, partnering with Engineering leadership on portfolio strategy and investment decisions, and directly engaging in the most complex cross-functional initiatives. You will help evolve Corporate Systems from a collection of enterprise applications and projects into a product-led portfolio of platforms, capabilities, data, integrations, and employee experiences designed for long-term scale.</p>
<p>You will report to the <strong>Senior Director of Corporate Systems</strong> and collaborate closely with Engineering leadership and senior stakeholders across Finance, People &amp; Culture, Sales/GTM, Product Engineering, Data, Security, and other business functions.</p>
<p><strong>You Will:</strong></p>
<ul>
<li>Lead, coach, and develop a team of Product Managers responsible for Financial Systems, People Systems, Sales &amp; Entitlements, Billing &amp; Monetization, Enterprise Systems Data, and AI &amp; Automation</li>
<li>Define and evolve the product-management operating model for Corporate Systems, establishing consistent practices for product discovery, customer problem definition, roadmap development, prioritization, requirements, metrics, and lifecycle management</li>
<li>Establish a cohesive portfolio strategy that connects individual product domains to Corporate Systems and company-level objectives</li>
<li>Partner with Engineering leadership to align product and technical strategy, ensuring investments balance new capabilities with platform health, reliability, scalability, security, technical debt, and operational sustainability</li>
<li>Drive portfolio-level prioritization and investment decisions across competing business needs, helping teams focus capacity on the highest-value problems and outcomes</li>
<li>Identify and manage dependencies across domains, particularly where business processes span Product, Sales, entitlements, billing, Finance, People systems, integrations, automation, and enterprise data</li>
<li>Coach Product Managers to deeply understand their customers, business processes, systems, data flows, and technical constraints rather than operating primarily as requirements or project managers</li>
<li>Raise the technical and systems fluency of the Product Management organization, enabling PMs to effectively partner with software engineers, architects, application engineers, Data teams, and Security</li>
<li>Ensure product strategies and roadmaps are grounded in measurable customer and business outcomes, with clear success metrics and mechanisms for evaluating product health and value</li>
<li>Create clarity across ambiguous or highly cross-functional initiatives where ownership, requirements, system boundaries, or desired outcomes are not immediately clear</li>
<li>Partner with senior business leaders to understand strategic priorities and translate them into coherent technology capabilities and investment plans</li>
<li>Lead product thinking for major cross-domain transformations such as new pricing and monetization models, enterprise AI adoption, ERP and billing modernization, enterprise data governance, and automation</li>
<li>Establish mechanisms for portfolio planning, roadmap reviews, product health reviews, dependency management, and executive communication across Corporate Systems</li>
<li>Ensure Product Managers balance stakeholder requests with longer-term product strategy, challenging solution-first requirements and identifying opportunities to simplify, standardize, automate, or eliminate processes</li>
<li>Champion data-informed product management, including clear product KPIs, adoption measures, operational metrics, customer feedback, and outcome measurement</li>
<li>Partner with Engineering leadership to improve how Product and Engineering teams work together from discovery and design through delivery, operational readiness, adoption, and continuous improvement</li>
<li>Communicate portfolio strategy, investment decisions, progress, risks, dependencies, and tradeoffs clearly to senior leadership</li>
<li>Build strong relationships across Product Engineering, Finance, People &amp; Culture, Sales/GTM, Data, Security, and other functions, influencing outcomes across organizational boundaries without direct authority</li>
<li>Support hiring, onboarding, performance management, career development, and capability building for the Corporate Systems Product Management team</li>
</ul>
<p><strong>You Have:</strong></p>
<ul>
<li>10+ years of Product Management, Technical Product Management, Business Systems, or related experience, including significant ownership of complex enterprise or platform products</li>
<li>3+ years of experience leading, managing, or formally coaching Product Managers, with demonstrated ability to raise product-management capability and develop strong product leaders</li>
<li>Experience owning or overseeing a portfolio of interconnected products, platforms, or enterprise systems rather than a single application or business process</li>
<li>Strong product-management fundamentals, including customer discovery, problem definition, product strategy, roadmap development, prioritization, requirements, metrics, and outcome measurement</li>
<li>Strong technical and systems fluency, with the ability to reason about APIs, integrations, data flows, system boundaries, platform architecture, automation, and enterprise application ecosystems</li>
<li>Experience partnering closely with Engineering leadership to shape technical strategy, evaluate tradeoffs, and translate business needs into scalable platform capabilities</li>
<li>Demonstrated ability to lead complex cross-functional initiatives spanning multiple systems, business functions, and technical teams</li>
<li>Experience with enterprise platforms and business processes across areas such as Finance, Sales/GTM, HR/People, billing, monetization, data, or automation</li>
<li>Ability to distinguish customer problems from requested solutions and coach teams and stakeholders toward simpler, higher-leverage outcomes</li>
<li>Strong analytical skills and a data-driven approach to prioritization, product health, and investment decisions</li>
<li>Experience operating in environments where reliability, security, compliance, data integrity, and operational continuity are important product considerations</li>
<li>Ability to operate effectively across both strategy and execution, moving from long-term portfolio direction to detailed product or system discussions when needed</li>
<li>Excellent verbal and written communication skills, including the ability to communicate complex technical and business concepts clearly to senior leadership</li>
<li>Demonstrated ability to influence across organizational boundaries, navigate competing priorities, and create clarity in ambiguous environments</li>
<li>Experience with SaaS business models, enterprise AI, usage-based monetization, enterprise data, or large-scale business-system transformation is a strong plus</li>
<li>Bachelor’s degree in Business, Information Systems, Computer Science, or a related field — or equivalent practical experience. Advanced degree is a plus but not required.</li>
<li>&nbsp;</li>
</ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><strong>Current US Perks &amp; Benefits:</strong></p>
<ul>
<li>Employer subsidized medical/vision and dental coverage for full-time employees</li>
<li>401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)</li>
<li>Monthly stipend to support your work and productivity</li>
<li>Flexible Time Away Program, plus Sick Time Off</li>
<li>US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans</li>
<li>US employees receive 12 paid holidays per year</li>
<li>Up to 24 weeks of Parental Leave</li>
<li>Personal paid Volunteer Day to support our community</li>
<li>Opportunities for professional growth and development including access to Udemy online courses</li>
<li>Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account</li>
<li>Teleworking options from any registered location in the U.S. (role specific)</li>
</ul>
<p><em>Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.</em></p></div><div class="title">US Base Salary Pay Range</div><div class="pay-range"><span>$182,500</span><span class="divider">&mdash;</span><span>$240,000 USD</span></div></div></div><div class="content-conclusion"><p>&nbsp;</p>
<p><strong>Get to Know Us:</strong></p>
<p>At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.</p>
<p><strong>Equal Opportunity Employer:</strong></p>
<p>Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp;</p>
<p>If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.</p>
<p>&nbsp;</p>
<p><span style="color: rgb(255, 255, 255);">#LI-Remote</span></p></div>

Group Product Manager – Corporate Systems

<div class="content-intro"><p>For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.</p></div><p>Job Description/ Responsibilities:</p>
<ul>
<li>Designing, developing and maintaining stable and reliable AI/ML Ops platforms / pipelines</li>
<li>Minimum experience of 4-6 Years required in AI ML Ops</li>
<li>Model Deployment: Package and deploy AI/ML services to production, ensuring they are reproducible and interpretable</li>
<li>CI/CD Pipeline Development: Design and implement automated CI/CD (Continuous Integration/Continuous Deployment) pipelines to accelerate model deployment using tools</li>
<li>Infrastructure Management: Provision and optimize infrastructure for training and serving, utilizing Docker, Kubernetes, or serverless platforms</li>
<li>Monitoring &amp; Observability : Implement post-deployment monitoring for model performance, data drift, and latency using tools. Experience in Monte Carlo is preferable</li>
<li>Automation: Automate retraining and data pipeline workflows to ensure models stay accurate over time.</li>
<li>Manage the deployment of foundation models, fine-tuning workflows, and Retrieval-Augmented Generation (RAG) stacks (Vector DBs, Knowledge Graph. Experience with AWS Bedrock is preferable</li>
<li>Resource Optimization: Manage GPU/CPU utilization to minimize cloud costs while maintaining low-latency inference for users</li>
<li>Collaboration: Work closely with data scientists, data engineers, and software engineers to bridge the gap between model development and production.</li>
<li>Version Control &amp; Governance: Manage versioning for data, code, and models using tools like MLflow.</li>
<li>Security &amp; Compliance: Implementing data security measures, ensuring compliance with data governance policies, and protecting sensitive data</li>
<li>Technology Evaluation and Innovation: Staying abreast of emerging data technologies and exploring opportunities for innovation to improve the organisation’s data infrastructure</li>
<li>Troubleshooting and Problem Solving: Diagnosing and resolving complex data-related issues, ensuring the stability and reliability of the data platform</li>
<li>Perform other duties as assigned</li>
</ul>
<p>&nbsp;</p>
<p><strong>Required Skills:</strong></p>
<ul>
<li>Enterprise SaaS software solutions with high availability and scalability</li>
<li>Solution handling large scale structured and unstructured data from varied data sources</li>
<li>Experience in building and maintaining AI/ML Ops platform systems ensuring scalability, reliability, efficiency and security</li>
<li><strong>In depth experience in AI/ML Frameworks and tools involving large Petabytes of data with Databricks Lakehouse ecosystem</strong></li>
<li><strong>AI/MLOps workflows on Databricks , MLFlow, Mosaic AI Agent Framework, Unity Catalog, Vector Search, Knowledge Graph</strong></li>
<li><strong>Knowledge of AI/ML frameworks like LangChain, LangGraph for AI/ML Ops pipeline integration</strong></li>
<li>Cloud Platforms: Hands-on experience with at least one major cloud provider (AWS, Azure, or GCP). Experience in AWS hosted data platform is preferable</li>
<li>Programming languages like Python and SQL</li>
<li>Modern software engineering practices like Kubernetes, CI/CD, IAC tools (Preferably Terraform), Observability, monitoring and alerting</li>
<li>Solution Cost Optimisations and design to cost</li>
<li>Legally eligible to work in India on an ongoing basis</li>
</ul>
<p>&nbsp;</p><div class="content-conclusion"><p>&nbsp;</p>
<p><strong>Get to Know Us:</strong></p>
<p>At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.</p>
<p><strong>Equal Opportunity Employer:</strong></p>
<p>Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp;</p>
<p>If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.</p>
<p>&nbsp;</p>
<p><span style="color: rgb(255, 255, 255);">#LI-Remote</span></p></div>

AI ML Ops Software Engineer (Bangalore Hybrid)

<div class="content-intro"><p>For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.</p></div><p>As a Senior Software Engineer II at Smartsheet, you will create the next generation of our platform while tackling meaningful distributed systems challenges alongside a talented engineering team. You will collaborate closely with product managers and fellow engineers through code reviews and architectural discussions, and you will have the opportunity to mentor other engineers. This role is a great fit for someone with a strong background of hands-on development as well as solid technical leadership experience.</p>
<h3>About the Billing &amp; Subscriptions Team</h3>
<p>The Billing &amp; Subscriptions team is at the heart of Smartsheet’s growth engine.&nbsp; We are responsible for the critical systems that power <strong>Licensing and Monetization. </strong>Our mission is to build a seamless purchasing experience that supports millions of users and enables the business to rapidly evolve its product and AI offerings at scale.</p>
<h3>You Will:</h3>
<ul>
<li>Contribute to Smartsheet’s most critically visible initiatives into FY28</li>
<li>Build scalable back-end services for the next generation of applications at Smartsheet (Kotlin, Java)</li>
<li>Solve challenging distributed systems problems and work with modern cloud infrastructure (AWS, Kubernetes)</li>
<li>Lead code reviews and architectural discussions as you work with other software engineers and product managers</li>
<li>Be a force multiplying team lead at the helm of our most important work</li>
<li>Mentor other engineers on code quality and other industry best practices</li>
<li>Forge a strong partnership with product management and other key areas of the business</li>
<li>Actively use AI tools to improve personal and team efficiency across coding, testing, design, and troubleshooting, exploring AI integration opportunities within team processes and features, and coaching others on effective AI use</li>
<li>Promote best practices, even beyond the immediate team</li>
</ul>
<h3>You Have:</h3>
<ul>
<li>7+ years software development experience building highly scalable, highly available applications</li>
<li>7+ years of programming experience with full stack technologies such Java, Kotlin or TypeScript</li>
<li>3+ years of experience with cloud technologies (AWS, Azure, etc.)</li>
<li>1+ year professional experience leveraging AI to improve personal productivity in service of building complex SaaS feature sets</li>
<li>Experience developing, documenting, and supporting REST APIs</li>
<li>A degree in Computer Science, Engineering, or a related field or equivalent practical experience</li>
<li>Critical thinking capabilities. &nbsp;You can solve complex problems and you can independently clarify vaguely defined tasks with stakeholders.</li>
<li>Excellent verbal and written communication skills with a collaborative spirit</li>
<li>Conviction for doing the right things the right way with a history of championing them as such</li>
<li>Curiosity to understand existing systems and boldness to pioneer next gen ones</li>
<li>Legal eligibility to work in the U.S. on an ongoing basis</li>
</ul>
<h3><span style="font-size: 14px;">Nice to Have:</span></h3>
<ul>
<li>Experience with MySQL or other relational databases, focusing on performance and scalability.</li>
<li>Experience with NOSQL or DynamoDB databases.</li>
<li>Experience with Snowflake or Databricks.</li>
<li>Familiarity with container orchestration platforms like ECS.</li>
<li>Experience improving large-scale event processing systems&nbsp;</li>
<li>Hands-on experience with Kinesis, Kafka, or similar.</li>
<li>Experience with stream processing frameworks such as Flink, Spark, or other.</li>
<li>Experience with infrastructure as code (IAC).</li>
</ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><strong>Current US Perks &amp; Benefits:</strong></p>
<ul>
<li>Employer subsidized medical/vision and dental coverage for full-time employees</li>
<li>401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)</li>
<li>Monthly stipend to support your work and productivity</li>
<li>Flexible Time Away Program, plus Sick Time Off</li>
<li>US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans</li>
<li>US employees receive 12 paid holidays per year</li>
<li>Up to 24 weeks of Parental Leave</li>
<li>Personal paid Volunteer Day to support our community</li>
<li>Opportunities for professional growth and development including access to Udemy online courses</li>
<li>Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account</li>
<li>Teleworking options from any registered location in the U.S. (role specific)</li>
</ul>
<p><em>Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.</em></p></div><div class="title">US Base Salary Pay Range</div><div class="pay-range"><span>$175,000</span><span class="divider">&mdash;</span><span>$245,000 USD</span></div></div></div><div class="content-conclusion"><p>&nbsp;</p>
<p><strong>Get to Know Us:</strong></p>
<p>At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.</p>
<p><strong>Equal Opportunity Employer:</strong></p>
<p>Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp;</p>
<p>If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.</p>
<p>&nbsp;</p>
<p><span style="color: rgb(255, 255, 255);">#LI-Remote</span></p></div>

Sr. Software Engineer II - Billing & Subscriptions Engineering (Remote Eligible)

<div class="content-intro"><p>For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.</p></div><p>Smartsheet is building the AI connectivity layer that lets enterprise teams work through the AI assistants they already use - Claude, Copilot, Gemini, and ChatGPT. The Model Context Protocol (MCP) is at the centre of that strategy, and this role owns its adoption and growth.</p>
<p>With 7,500+ organisations connected across five AI platforms and an <a href="https://claude.com/customers/smartsheet">Anthropic case study</a> validating Smartsheet's position, MCP is one of the most strategically significant product areas in the company. This is an individual contributor role for a senior product leader who owns product strategy through an adoption lens, and who lives with customers and power users to bridge field signals with engineering direction. The core personas are the people pushing AI hardest - CLI power users, agent builders, and the teams wiring tools and agents into their daily work. You are their voice inside Smartsheet, and Smartsheet's voice to them.</p>
<p>This person operates as the product peer to the engineering lead for MCP, planning and launching together day to day. As the platform matures and this role builds the track record to take on more, we expect the scope to grow, potentially into leading industry-vertical specialisation (for example Pharma, Fintech, Construction) as those needs emerge.</p>
<p>You will work remotely from the UK and report to the Director, Product Management.</p>
<p><strong>You Will:</strong></p>
<ul>
<li>Own the MCP adoption strategy and shape roadmap priorities based on usage and persona evidence, in partnership with the Director of Engineering who owns the technical roadmap.</li>
<li>Own the activation and adoption pathway, understanding why connected organisations don't become active tool callers, run research and data analysis against usage patterns, and shape product and go to market investments that convert connection into daily value</li>
<li>Champion CLI power users, agent builders, and tool calling developers as core product personas, spending real time with them, understanding their workflows across Claude, Copilot, Gemini, and ChatGPT, and making their needs legible to engineering and product leadership</li>
<li>Sit with customers on their actual use cases, run pilots and proof of concepts alongside client teams, capturing what they build with MCP tools and agents, and turning those engagements into showcases, reference stories, and adoption plays the field can run</li>
<li>Be the field enablement engine for MCP, building the demos, playbooks, documentation, and enablement content that helps Sales, Customer Success, and Solutions teams tell the MCP story and land it with enterprise customers</li>
<li>Document the platform for the people who use it, clear, current, use case driven documentation of MCP toolpoints, agents, and integration patterns that makes the ecosystem self serve for customers and internal teams</li>
<li>Partner day to day with the MCP engineering lead as product and engineering peers, jointly owning the go live and launch plan for MCP capabilities, from how features are shaped and released to how the adoption curve is driven afterwards</li>
<li>Help engineers see what customers see, bringing client use cases, research findings, and adoption data into engineering conversations so the team understands what to build to unlock more usage</li>
<li>Be the internal front door for MCP, help other teams understand the tool surface, see where their capabilities fit, and take part in building toolpoints with us, maintaining a federated view of tool coverage and capability gaps across contributing teams</li>
<li>Work closely with the Smart Assist team to ensure a coherent and aligned customer experience is delivered regardless of how customers access MCP capabilities, surfacing cross-team insights and dependencies</li>
<li>Own business metrics, usage patterns, and data signals, partnering with Business Intelligence to define success metrics for every capability, instrument from day one, and use post launch data to guide iteration and prioritisation</li>
<li>Author crisp product briefs and use case narratives grounded in customer evidence that give engineering and design unambiguous direction on the problem and the outcome</li>
<li>Drive cross-functional alignment across UX research, GTM, Customer Success, Security, Smart Assist, and platform teams to move capabilities from concept to GA and measure adoption</li>
<li>Represent MCP in leadership reviews and customer-facing conversations, including enterprise account engagements and external events, a leading voice for the platform inside and outside the company</li>
<li>Shape the commercial trajectory of the MCP platform, contributing to pricing, packaging, and monetisation decisions as the platform matures</li>
<li>Mentor incoming PMs and share platform and persona knowledge across the broader product organisation</li>
</ul>
<p><strong>You Have:</strong></p>
<ul>
<li>7+ years of product management experience, including delivering high-impact features and driving adoption within enterprise SaaS or B2B software products</li>
<li>Hands-on fluency with AI assistants, agents, and CLI tooling, you are a power user of the tools your personas use, and experience with Agent platforms or developer-facing AI tooling; MCP strongly preferred</li>
<li>Strong customer instincts, you know how to run structured discovery, synthesise signals from enterprise customers, translate customer needs into validated product decisions, and represent the customer voice credibly in technical and leadership conversations</li>
<li>A track record of driving adoption and growth for a platform, API, or developer-facing product, you understand activation funnels, know how to find why usage stalls, and can articulate technical value to non-technical stakeholders</li>
<li>Demonstrated field enablement and storytelling ability, you can turn a client engagement into a demo, a playbook, a piece of documentation, or a showcase that moves both customers and internal teams</li>
<li>Experience running customer pilots or proof of concepts and converting them into product evidence and reference stories</li>
<li>A data-driven mindset, you define adoption, funnel, and business impact metrics before you ship, and you use post launch data and research to guide iteration and prioritisation</li>
<li>Proven ability to navigate technically complex, ambiguous platform problem spaces and make clear scoping and prioritisation decisions across multiple engineering squads and product areas</li>
<li>Demonstrated ability to drive cross-functional alignment across engineering, design, GTM, Customer Success, and Security, including dependencies across multiple product areas and teams</li>
<li>Enough technical fluency to be credible with engineers and power users, you can read the landscape, ask sharp questions, write clearly about tools and agents, and participate in architecture discussions without needing to own technical direction</li>
<li>Excellent written and verbal communication skills, including the ability to represent the product area confidently in leadership reviews, external events, and directly with enterprise customers</li>
<li>Exposure to enterprise deployment complexity, regulated industries, admin governance is a plus</li>
<li>Ability to work in the UK on an ongoing basis</li>
</ul>
<p><strong>Perks &amp; Benefits:</strong></p>
<ul>
<li>Employer-paid Private Medical and Dental, additional cost for family members</li>
<li>Monthly contributions toward your pension</li>
<li>Monthly stipend to support your work and productivity</li>
<li>25 days paid for Holiday + Bank Holidays + Flexible Time Away Program</li>
<li>20 weeks fully paid Maternity Leave</li>
<li>12 weeks fully paid Paternity/Adoption Leave</li>
<li>Personal paid Volunteer Day to support our community</li>
<li>Opportunities for professional growth and development including access to Udemy online courses</li>
<li>Company Funded Perks including a counseling membership, salary sacrifice options, and your own personal Smartsheet account.</li>
<li>Teleworking options from any registered location in the UK (role specific)&nbsp;</li>
</ul>
<p>&nbsp;</p><div class="content-conclusion"><p>&nbsp;</p>
<p><strong>Get to Know Us:</strong></p>
<p>At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.</p>
<p><strong>Equal Opportunity Employer:</strong></p>
<p>Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp;</p>
<p>If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.</p>
<p>&nbsp;</p>
<p><span style="color: rgb(255, 255, 255);">#LI-Remote</span></p></div>

Senior Product Manager II, Developer ecosystem MCP (Remote from UK)

<div class="content-intro"><p>For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.</p></div><p>Smartsheet is building the next generation of AI-powered strategic planning and work execution agents through SmartAssist, our intelligent agent platform. You will work closely with Engineering and AI Platform teams, embedded in a team working in a critical area and building toward a mature Agent Development Lifecycle (ADLC).</p>
<p>You will architect how we design, build, and operationalize AI-driven solutions that transform work execution at enterprise scale.</p>
<h2><span style="font-size: 10pt;"><strong>You Will:</strong></span></h2>
<ul>
<li>Design and build production-grade LLM-powered agents and workflows within Smartsheet, including architecture decisions on system design, data pipelines, and deployment strategies</li>
<li>Develop and optimize prompts, RAG pipelines, and agent reasoning patterns; build evaluation frameworks to measure accuracy, hallucination rates, and performance across model versions</li>
<li>Implement and manage end-to-end AI systems on cloud infrastructure (AWS, GCP, or Azure), including monitoring, optimization, and incident response</li>
<li>Collaborate with Engineering, Product, and cross-functional teams to translate business requirements into technical AI solutions that drive real impact</li>
<li>Mentor and guide other engineers on applied ML best practices, modern AI development patterns, and production considerations</li>
<li>Establish best practices and standards for AI development, model governance, and responsible AI within the organization</li>
<li>Stay current with the rapidly evolving AI/LLM landscape and evaluate emerging tools, frameworks, and techniques for Smartsheet's needs</li>
<li>Contribute to a full stack application– both legacy and greenfield</li>
</ul>
<h2><span style="font-size: 10pt;"><strong>You Have:</strong></span></h2>
<ul>
<li>8+ years of software engineering experience, with at least 2 years working directly with LLMs in production</li>
<li>Deep, hands-on experience with prompt engineering and context engineering, you understand how model behavior changes with framing, structure, and input design</li>
<li>Strong working knowledge of RAG architectures: chunking strategies, embedding models, retrieval evaluation, and failure diagnosis</li>
<li>Experience building or extending LLM evaluation frameworks, you have designed scorers, worked with golden datasets, and thought carefully about what good looks like</li>
<li>Fluency in agent system design, you don't need to own the architecture, but you can engage as a peer on architectural tradeoffs that affect quality</li>
<li>Strong Python skills; comfortable working in data-heavy environments (Databricks, Delta tables, or equivalent)</li>
<li>Ability to communicate complex quality findings (written and verbal) to both technical and non-technical stakeholders, you can explain what’s broke, why it matters, and what needs to happen next without losing the room</li>
<li>Strong cross-functional judgment, you know when to escalate, when to resolve independently, and how to build credibility across engineering, product, and AI platform teams</li>
<li>A bias for clarity in ambiguous situations, when failure modes are murky and trade-offs are real, you bring structure and a clear point of view rather than waiting for consensus</li>
<li>Legally eligible to work in the U.S. on an ongoing basis</li>
<li>BS or MS in Computer Science, a related field, or equivalent industry experience</li>
</ul>
<p><strong><span style="font-size: 10pt;">Strong Plus:</span></strong></p>
<ul>
<li>Experience with MLflow or similar experiment tracking platforms</li>
<li>Familiarity with CI-integrated evaluation pipelines</li>
<li>Experience with multi-agent orchestration frameworks</li>
<li>Prior work in an Applied AI or LLMOps function within a product company</li>
</ul>
<h2><strong><span style="font-size: 10pt;">What Success Looks Like:</span></strong></h2>
<ul>
<li>Delivered measurable, validated quality improvement on at least one SmartAssist agent across our defined quality dimensions</li>
<li>Expanded evaluation coverage to close the most significant blind spots in our current framework</li>
<li>Established a repeatable quality improvement methodology the broader team can apply</li>
</ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><strong>Current US Perks &amp; Benefits:</strong></p>
<ul>
<li>Employer subsidized medical/vision and dental coverage for full-time employees</li>
<li>401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)</li>
<li>Monthly stipend to support your work and productivity</li>
<li>Flexible Time Away Program, plus Sick Time Off</li>
<li>US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans</li>
<li>US employees receive 12 paid holidays per year</li>
<li>Up to 24 weeks of Parental Leave</li>
<li>Personal paid Volunteer Day to support our community</li>
<li>Opportunities for professional growth and development including access to Udemy online courses</li>
<li>Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account</li>
<li>Teleworking options from any registered location in the U.S. (role specific)</li>
</ul>
<p><em>Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.</em></p></div><div class="title">US Base Salary Pay Range</div><div class="pay-range"><span>$175,000</span><span class="divider">&mdash;</span><span>$245,000 USD</span></div></div></div><div class="content-conclusion"><p>&nbsp;</p>
<p><strong>Get to Know Us:</strong></p>
<p>At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.</p>
<p><strong>Equal Opportunity Employer:</strong></p>
<p>Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp;</p>
<p>If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.</p>
<p>&nbsp;</p>
<p><span style="color: rgb(255, 255, 255);">#LI-Remote</span></p></div>

Sr. Software Engineer II - AI Engineering (Remote Eligible)

<div class="content-intro"><p>For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.</p></div><p><strong>Observability Engineering </strong>owns the breadth and depth of observability and telemetry at Smartsheet. We build and operate the shared platform every engineering team depends on to understand how their software behaves in production (metrics, logs, distributed traces, RUM, synthetics, and AI/agentic telemetry) across a global, multi-region, commercial and government footprint. We are consolidating ownership of all of it into a single correlated platform, and treating telemetry as what it actually is: one of the largest and most valuable datasets at the company. It's a broad mandate with real scope to shape, and we hold this internal platform to the same rigor, reliability, and product standards as customer-facing software.&nbsp;</p>
<p>As a <strong>Principal Software Engineer (Observability &amp; Telemetry Data)</strong>, you will set the technical direction for how Smartsheet collects, models, stores, and derives value from telemetry data. This is an architect role: you will define the telemetry data platform and the standards that govern it, carry that architecture across engineering org boundaries, partner with our Data and AI Platform teams on Databricks and MLflow integration, and act as the company's definitive technical voice on observability. You will influence roadmaps you do not own, resolve the hard design trade-offs between fidelity and cost, and raise the technical bar for every engineer instrumenting a service.&nbsp;</p>
<p>This full-time position reports to the Team Lead, Observability Engineering and can be located in our Bellevue, WA office, or you may work remotely from anywhere in the US where Smartsheet is a registered employer.&nbsp;</p>
<p><strong>You Will&nbsp;</strong></p>
<ul>
<li><strong>Architect the Telemetry Data Platform: </strong>Own the end-to-end design for how telemetry is landed, modeled, and queried, including open table formats, partitioning and schema evolution strategy, separation of storage and compute, tiered retention, and the query interfaces engineers actually use. Make telemetry a durable, portable, Smartsheet-owned dataset rather than a vendor-locked byproduct.&nbsp;</li>
<li><strong>Own the Telemetry Data Model: </strong>Define the semantic conventions, shared business identifiers (user, org, plan, tenant), and schema standards that let any signal be correlated with any other, and drive their adoption across every service team at Smartsheet.&nbsp;</li>
<li><strong>Set OpenTelemetry Direction: </strong>Lead the migration to OTel-based instrumentation, defining collector architecture, context propagation, and sampling strategy (including tail-based sampling) so that engineers can move from a log line to a trace to a metric without losing the thread.</li>
<li><strong>Integrate AI and Agentic Telemetry with Databricks: </strong>Own the architecture connecting our observability platform to Databricks and MLflow, so that agentic and model telemetry (prompt, completion, tool and MCP calls, evaluation results) is captured un-sampled, stays useful under the input/output redaction our governance requires, and reconciles cleanly with the traces and metrics in our primary observability stack.&nbsp;</li>
<li><strong>Instrument the Data Platform Itself: </strong>Bring first-class observability to our data estate, including Databricks jobs, pipelines, and warehouses, with meaningful signals for freshness, data quality, lineage, and cost, so data reliability is measured with the same discipline as service reliability.&nbsp;</li>
<li><strong>Build the Analytics Layer on Telemetry: </strong>Turn telemetry into decision-grade analytics, covering reliability and incident metrics, telemetry cost and chargeback models, and adoption and coverage reporting that leadership can act on.&nbsp;</li>
<li><strong>Engineer Collection and Routing at Scale: </strong>Architect the high-volume collection and routing tier (FluentBit, Kinesis, and OTel collectors) that moves telemetry from every service to its destination across US, EU, AU, and GovCloud regions, and own the migration of these pipelines as we consolidate onto a unified backend.&nbsp;</li>
<li><strong>Own Telemetry Economics: </strong>Set the cost architecture for observability data, including ingest governance, cardinality control, and storage tiering, so that teams get the fidelity they need to debug without the spend pressure that causes them to under-instrument.&nbsp;</li>
<li><strong>Carry Architecture Across Org Boundaries: </strong>Partner with the Data Platform, AI Platform, and infrastructure organizations to align telemetry architecture with theirs, influence roadmaps you do not own, and represent observability in company-level platform and vendor decisions.&nbsp;</li>
<li><strong>Raise the Technical Bar: </strong>Lead design and code reviews, author the architecture decisions and standards others build against, and mentor senior and mid-level engineers on instrumentation, telemetry data modeling, and cost-aware design.&nbsp;</li>
<li>Participate in a production support and on-call rotation, taking ownership of the most complex issue resolution and driving root-cause analysis that improves system resiliency.&nbsp;</li>
</ul>
<p><strong>You Have&nbsp;</strong></p>
<ul>
<li>10+ years of experience building and operating large-scale distributed systems, data platforms, or observability infrastructure, including time at Principal or Staff level.&nbsp;</li>
<li><strong>Deep Observability Expertise: </strong>Hands-on production ownership of metrics, logs, and distributed tracing at scale, including at least one major backend (Datadog, or comparable) and a working understanding of cardinality and cost mechanics.&nbsp;</li>
<li><strong>Telemetry Data Engineering: </strong>Demonstrated depth in large-scale data architecture, including open table formats (Delta Lake, Apache Iceberg), Spark or comparable distributed processing, streaming ingestion, partitioning and schema evolution, and query performance and cost tuning over very large datasets.&nbsp;</li>
<li><strong>Databricks Depth: </strong>Practical experience with the Databricks platform (jobs, clusters, Unity Catalog, Delta) and with MLflow for model and agent telemetry.&nbsp;</li>
<li><strong>OpenTelemetry Depth: </strong>Practical experience with OTel collectors, semantic conventions, context propagation, and sampling strategy, including tail-based sampling.&nbsp;</li>
<li><strong>Pipeline Engineering: </strong>Experience with high-volume log and telemetry pipelines, including FluentBit or Fluentd, streaming transport such as Kinesis or Kafka, and search backend index and mapping design.</li>
<li><strong>Advanced AWS &amp; Kubernetes Expertise: </strong>EKS, ECS Fargate, EC2, Lambda, and CloudWatch in production.&nbsp;</li>
<li>10+ years of programming experience with modern languages such as Go, Java, Python, or Scala, and strong SQL.&nbsp;</li>
<li><strong>Infrastructure as Code: </strong>Terraform, and GitOps workflows such as Flux or ArgoCD.&nbsp;</li>
<li><strong>Architectural Influence at Scale: </strong>A track record of setting technical direction that multiple teams and organizations adopted, including the written artifacts (architecture decisions, standards, RFCs) that made it durable after you moved on.&nbsp;</li>
<li>Strong incident response instincts, with experience improving mean-time-to-resolution through better instrumentation and better data rather than more heroics.&nbsp;</li>
<li>A degree in Computer Science, Engineering, or a related field, or equivalent practical industry experience.</li>
<li>Legally eligible to work in the U.S. on an ongoing basis&nbsp;</li>
</ul>
<p><strong>Nice to Have&nbsp;</strong></p>
<ul>
<li>Experience instrumenting LLM or agentic systems, including OTel GenAI semantic conventions and tracing agent tool-call workflows.&nbsp;</li>
<li><strong>Data reliability engineering practice: </strong>freshness, quality, and lineage SLOs for production data pipelines</li>
<li>Telemetry cost engineering or FinOps at scale.&nbsp;</li>
<li>Experience in regulated environments (FedRAMP, GovCloud) and designing telemetry that remains useful under redaction.&nbsp;</li>
<li>Prometheus, Grafana, and Alertmanager.&nbsp;</li>
<li>Snowflake, or experience operating across more than one lakehouse or warehouse platform.&nbsp;</li>
<li>Service catalog or internal developer platform work (Backstage or similar).&nbsp;</li>
</ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><strong>Current US Perks &amp; Benefits:</strong></p>
<ul>
<li>Employer subsidized medical/vision and dental coverage for full-time employees</li>
<li>401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)</li>
<li>Monthly stipend to support your work and productivity</li>
<li>Flexible Time Away Program, plus Sick Time Off</li>
<li>US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans</li>
<li>US employees receive 12 paid holidays per year</li>
<li>Up to 24 weeks of Parental Leave</li>
<li>Personal paid Volunteer Day to support our community</li>
<li>Opportunities for professional growth and development including access to Udemy online courses</li>
<li>Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account</li>
<li>Teleworking options from any registered location in the U.S. (role specific)</li>
</ul>
<p><em>Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.</em></p></div><div class="title">US Base Salary Pay Range</div><div class="pay-range"><span>$222,500</span><span class="divider">&mdash;</span><span>$257,500 USD</span></div></div></div><div class="content-conclusion"><p>&nbsp;</p>
<p><strong>Get to Know Us:</strong></p>
<p>At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.</p>
<p><strong>Equal Opportunity Employer:</strong></p>
<p>Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp;</p>
<p>If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.</p>
<p>&nbsp;</p>
<p><span style="color: rgb(255, 255, 255);">#LI-Remote</span></p></div>

Principal Software Engineer - Observability & Telemetry Data

<div class="content-intro"><p>For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.</p></div><p>Our India Global Capability Center isn't just supporting global operations—we’re leading global innovation. After scaling rapidly into a best-in-class hub, we deliver the product innovation and enterprise capabilities that accelerate our global growth, profitability, and scale. As we expand Smartsheet India, we're searching for talented and motivated Principal Software Engineers with expertise in Identity and Access management&nbsp; who are passionate about continuous learning and eager to grow along with us in a fast-paced, innovative environment.</p>
<h2><strong>You Will</strong></h2>
<ul>
<li>Lead the design and implementation of Smartsheet's next-generation architecture, ensuring scalability, security, and performance for millions of global users.</li>
<li>Define and drive architecture strategy, making key technical decisions that shape the future of the platform.</li>
<li>Architect and evolve Smartsheet's Identity and Access foundation — spanning authentication, authorization, and identity lifecycle — ensuring it scales securely across enterprise, multi-entity, and regulated environments.</li>
<li>Craft and drive the strategy for Agentic Identity, defining how AI agents authenticate, are authorized, and are audited across the platform, and establishing identity patterns for agent-to-service and agent-on-behalf-of-user flows.</li>
<li>Review and guide technical project designs, providing feedback during design review presentations to ensure system resilience and scalability.</li>
<li>Take ownership of cross-functional technical initiatives, aligning teams around common architectural goals while driving large-scale projects to completion.</li>
<li>Foster strong technical leadership, mentoring senior engineers and influencing best practices across multiple engineering teams.</li>
<li>Lead deployment reviews for high-impact projects, ensuring they meet scalability, performance, and security requirements.</li>
<li>Collaborate closely with product management and other business stakeholders to balance market needs with technical constraints, driving innovation while maintaining technical rigor.</li>
<li>Drive the strategic integration of sophisticated AI capabilities into complex multi-system architectures, defining patterns and best practices, serving as a thought leader who identifies and leads AI initiatives to address technical challenges and improve productivity across groups.</li>
<li>Advocate for quality and operational excellence, ensuring systems are monitored, tested, and maintained to meet the highest reliability standards.</li>
<li>Perform other duties as assigned.</li>
</ul>
<h2><strong>You Have</strong></h2>
<ul>
<li>Proven experience in system architecture and the design of scalable, high-availability systems across multiple programming languages and frameworks (Python, Go, Java, C/C++, SQL).</li>
<li style="font-weight: bold;"><strong>Deep, hands-on expertise in Identity and Access Management — including authentication protocols (SAML, OIDC, OAuth 2.x), SCIM-based provisioning, session management, and multi-factor enforcement at enterprise scale.</strong></li>
<li>Demonstrated experience designing identity strategy for agentic and AI-driven systems — machine identities, delegated authorization, token exchange, scoped agent credentials, and auditability of autonomous actions.</li>
<li>Deep understanding of distributed systems, event-driven architectures, and microservices.</li>
<li>Strong experience in leading large-scale architectural transformations, with the ability to influence technical direction across multiple teams.</li>
<li>Expertise in web application development, data structures, and object-oriented design.</li>
<li>A track record of mentoring senior engineers, leading them through architectural challenges, and ensuring they grow into strong technical leaders.</li>
<li>Strong verbal and written communication skills, with the ability to convey complex technical concepts to both technical and non-technical audiences, including senior executives.</li>
<li>Experience with cloud architectures and infrastructure at scale, as well as database optimization for performance and scalability.</li>
<li>Demonstrated ability to work autonomously, driving initiatives forward while aligning with business objectives.</li>
<li>Familiarity with Agile/Scrum methodologies, driving engineering best practices across teams.</li>
<li>Legally eligible to work in India on an ongoing basis.</li>
<li>Fluency in English is required.</li>
</ul><div class="content-conclusion"><p>&nbsp;</p>
<p><strong>Get to Know Us:</strong></p>
<p>At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.</p>
<p><strong>Equal Opportunity Employer:</strong></p>
<p>Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp;</p>
<p>If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.</p>
<p>&nbsp;</p>
<p><span style="color: rgb(255, 255, 255);">#LI-Remote</span></p></div>

Principal Software Engineer (Hybrid in Bangalore)

<div class="content-intro"><p>For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.</p></div><p>We are looking for a Senior Product Manager to join our Applied AI organization at Smartsheet. You'll own the roadmap for specialized AI agents and evaluation infrastructure, ship complex agent capabilities end-to-end, and define the standards that enable teams across the company to build agents successfully.</p>
<p>You'll report to our Director of Product Management for Applied AI located in our Bellevue, WA office, or you may work remotely from anywhere in the US where Smartsheet is a registered employer.</p>
<p><strong>You Will:</strong></p>
<ul>
<li>Own the strategy, roadmap, and execution for specialized AI agents and evaluation infrastructure</li>
<li>Ship large, technically complex agent capabilities end-to-end with with a high degree of autonomy</li>
<li>Define agentic development standards that enable teams beyond your own to build high-quality agents</li>
<li>Mentor and develop junior PMs on your team</li>
<li>Build strong cross-functional partnerships with engineering, design, and data science to drive alignment and move work forward</li>
<li>Support other duties as assigned</li>
</ul>
<p><strong>You Have:</strong></p>
<ul>
<li>8-10+ years of product management experience with technically complex platforms</li>
<li>Fluency in AI/ML concepts -model evaluation, agent architectures, RAG, prompt engineering, quality measurement</li>
<li>Track record of shipping enterprise software from inception to launch</li>
<li>Experience building or managing evaluation and quality infrastructure for AI or ML systems (strongly preferred)</li>
<li>Comfort operating in high-ambiguity environments with significant autonomy</li>
<li>Exceptional communication skills and the ability to influence without authority</li>
<li>Technical degree or equivalent experience</li>
</ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><strong>Current US Perks &amp; Benefits:</strong></p>
<ul>
<li>Employer subsidized medical/vision and dental coverage for full-time employees</li>
<li>401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)</li>
<li>Monthly stipend to support your work and productivity</li>
<li>Flexible Time Away Program, plus Sick Time Off</li>
<li>US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans</li>
<li>US employees receive 12 paid holidays per year</li>
<li>Up to 24 weeks of Parental Leave</li>
<li>Personal paid Volunteer Day to support our community</li>
<li>Opportunities for professional growth and development including access to Udemy online courses</li>
<li>Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account</li>
<li>Teleworking options from any registered location in the U.S. (role specific)</li>
</ul>
<p><em>Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.</em></p></div><div class="title">US Base Salary Pay Range</div><div class="pay-range"><span>$171,250</span><span class="divider">&mdash;</span><span>$203,750 USD</span></div></div></div><div class="content-conclusion"><p>&nbsp;</p>
<p><strong>Get to Know Us:</strong></p>
<p>At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.</p>
<p><strong>Equal Opportunity Employer:</strong></p>
<p>Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp;</p>
<p>If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.</p>
<p>&nbsp;</p>
<p><span style="color: rgb(255, 255, 255);">#LI-Remote</span></p></div>

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