Smartsheet (NYSE: SMAR) is a leading platform for work execution, enabling teams and organizations to plan, capture, manage, automate, and report on work at scale, resulting in more efficient processes and better business outcomes. Founded in 2005, Smartsheet has revolutionized how work gets done by providing a flexible and intuitive platform that empowers collaboration and productivity across various industries and functions. With a focus on innovation and customer success, Smartsheet continues to drive digital transformation and streamline work processes for businesses worldwide.

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.We're looking for a Senior People Operations Generalist to provide important support for the People Operations team within Smartsheet People &amp; Culture. This role will lead projects related to various HR processes within systems such as Workday, Fresh Service, and Smartsheet. You are a self-starter with a "fix and inform" mindset, a keen eye for process automation, and a history of providing a premium employee experience. The ideal candidate will have a history of enabling People systems that are scalable and drive workforce effectiveness while delivering an engaging, digital-first employee experience.&nbsp; You will be part of the People Operations &amp; Technology team and will report directly to the Director, People Operations. You Will: Coordinate employee life cycle processes, including onboarding, personnel file management, employee inquiries, and offboarding Lead process improvement projects that will directly impact processes and events within the People Operations team Serve as a Tier 2 escalation point to ensure employee inquiries related to HR, Compensation, Payroll, Benefits, etc. are answered promptly and correctly via FreshService ticketing system Provide support on compliance items such as US Immigration, Audits, i9 verifications, and more Provide in-office support for various activities such as onboarding, mail, and culture building events Partner with the People Technology team to improve the Workday infrastructure, automate processes, implement web-based self-service features, and minimize administrative bottlenecks Maintain process documentation as well as employee self-service materials Build and maintain reports within Workday and Smartsheet for the People &amp; Culture team Refine our audit procedures including proper data reconciliations and essential control documentation Assist with Workday Testing (Business Process Updates, Workday Releases, etc.) Support other duties as assigned You Have: 5+ years of related experience in HR operations or employee service center 1+ years of experience managing or leading team HR projects Excellent communication, interpersonal, and writing skills with the ability to explain technical processes to non-technical end users Strong attention to detail Acute understanding of confidentiality and access to sensitive information Ability to work independently, manage shifting priorities, demonstrate good personal judgment Excellent at follow-up, with ability to deliver within defined timelines Model a determined focus and will to succeed that is contagious; handle adversity well, recover quickly, and sustain drive over the long haul Bachelor’s degree strongly preferred Workday experience strongly preferred Advanced level of proficiency using Microsoft Office and Google for Work Current US Perks &amp; Benefits: Medical/vision and dental coverage options for full-time employees 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus Sick Time Off US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 paid holidays per year Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.US Base Salary Pay Range$103,750&mdash;$126,250 USD&nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Senior People Operations Generalist

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.We're looking for a Senior Sales Effectiveness Manager to drive the adoption and execution of Smartsheet's value selling methodology across our global sales organization. You'll design training experiences that translate methodology into measurable behavior change, build reinforcement systems that ensure lasting adoption, and use data to continuously optimize how our Account Executives apply our framework in live deals. This is a strategic execution role — you'll own the "how" of enablement delivery while partnering with Sales leadership to ensure programs align with broader revenue goals. You will report to the Senior Manager, Sales Effectiveness. This is a remote eligible position and you may work remotely from anywhere in the US where Smartsheet is registered. You Will: Drive value selling adoption and reinforcement across the field. Design and deliver training programs, workshops, and certifications that operationalize Smartsheet Value Selling (SVS) — our framework built on the Value Map and Power Map. Build continuous reinforcement mechanisms including role-play scenarios, deal review frameworks, self-assessment tools, and ongoing coaching content so the methodology becomes muscle memory, not a one-time event. Facilitate live training and enablement sessions. Lead virtual and in-person sessions for Account Executives and new hires globally. Your facilitation style is clear, engaging, and grounded in practical application. You're equally comfortable running a 60-person onboarding cohort and a 6-person workshop, and you adapt in real time based on what the room needs. Leverage AI to scale enablement impact. Identify opportunities to use AI tools for personalized learning paths, content generation, coaching simulations, and performance reinforcement. You see technology as a force multiplier for human impact and know how to evaluate what's hype versus what delivers measurable results. Monitor adoption and optimize based on performance data. Track leading and lagging indicators of methodology adoption — certification rates, deal application, win rates by adherence. Pull data from Salesforce, synthesize front-line feedback, and diagnose where sellers struggle with discovery, objection handling, multi-threading, or quantifying business impact. Build targeted interventions that move the needle on quota attainment. Partner cross-functionally to ensure alignment. Collaborate with Sales leadership, Revenue Operations, Marketing, and Business Development teams to ensure enablement initiatives support strategic priorities. You're the bridge between strategy and execution — translating business goals into field-ready programs and surfacing adoption barriers to leadership. Own program infrastructure and the enablement library. Build and maintain the SVS playbook including templates, battle cards, email frameworks, call prep guides, certification checklists, and self-service resources. Track adoption metrics, maintain version control, and ensure reinforcement programs run on schedule with documented workflows. Everything you build is practical and continuously improved based on what's actually getting used. You Have: 7+ years in sales enablement, sales training, or direct sales — ideally supporting enterprise and/or commercial business to business teams Deep understanding of value selling or consultative methodologies such as MEDDPICC, Challenger, MEDDICC, or similar frameworks Proven facilitation skills — you've delivered training to sales audiences and know how to engage a room (virtual or in-person) Strong process discipline — you build systems that scale, maintain documentation rigor, and ensure programs don't drift after launch. You're comfortable prioritizing ruthlessly and saying no to good ideas that don't ladder up to core business goals Data fluency — you pull adoption metrics from Salesforce or similar CRM platforms, identify trends in certification or usage data, and translate findings into clear recommendations for leadership Comfort with AI tools and a bias toward experimentation — you evaluate new technologies based on impact, not novelty Experience leading cross-functional projects and influencing stakeholders across Sales, Marketing, and Revenue Operations Bias toward action and iteration — you'd rather ship version one, measure impact, and refine than perfect in a vacuum Current US Perks &amp; Benefits: Employer subsidized medical/vision and dental coverage for full-time employees 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus Sick Time Off US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 paid holidays per year Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.US Base Salary Pay Range$122,500&mdash;$145,000 USD&nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Sr. Sales Effectiveness Manager

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.Smartsheet Views are the user-facing center of the Smartsheet experience. They are the highest-usage UX area in the product, and the primary way millions of users interact with the Grid Platform, the core of Smartsheet's Intelligent Work Management platform. As Director of Engineering for Views, you will lead the teams building Timeline View, Board View, and the Shared Experiences that power UX consistency across Smartsheet's growing portfolio of views. These teams sit at a critical intersection of front-end craft, platform architecture, and product strategy. You will report to the Senior Director of Engineering, based in our Bellevue, WA office, or you may work remotely from anywhere in the US where Smartsheet is a registered employer. You Will: Own the engineering vision, charter, and goals for the Views pillar, partnering with your product counterpart to co-drive roadmap and quarterly priorities for Timeline View, Board View, and Shared Experiences. Lead multiple engineering teams through a layer of Engineering Managers and Principal Engineers, holding them accountable for delivery, technical quality, and team health while coaching them to grow as leaders. Drive the architecture of highly scalable, high-traffic, high-availability front-end experiences at the center of Smartsheet's intelligent work management platform. Set and maintain a high quality bar across the pillar, including code quality, automated test coverage, performance, security, and operational excellence, and build the mechanisms to sustain it. Define metrics and own engineering and business outcomes for the pillar, including availability metrics, production reliability, and customer satisfaction signals. Initiate and guide cross-team technical efforts, resolving architectural conflicts, reducing duplication, and making bold decisions that position the Views platform for future needs. Communicate proactively to a wide range of audiences, from your engineering teams to executive leadership and customers, translating technical complexity into business context and vice versa. Drive AI adoption across the pillar, holding leaders accountable for AI productivity and championing AI-first design decisions and operational practices. Lead strategic hiring planning for the pillar, model a high bar for talent, and build an inclusive culture that develops and retains great people. Demonstrate a passion for continuous improvement; build learning organizations that keep pace with the state of the art and mentor engineering managers and principal engineers across the pillar. You Have: 11+ years of software engineering and system architecture experience across multiple languages, frameworks, and paradigms. 5+ years in engineering leadership, including 3+ years managing organizations of 20+ people with direct experience leading managers. A track record of building and scaling high-traffic, high-availability enterprise SaaS products at scale. Deep familiarity with modern front-end development and state management; hands-on experience with React, Redux, Webpack, or comparable libraries is required. 4+ years of microservice or SOA-based web application development and experience designing distributed systems. Experience with AWS infrastructure tooling (Terraform, EC2, ALB, Route 53, etc.) and NoSQL/relational database architectures across globally replicated cloud environments. A track record of building secure, performant applications and embedding security principles into team architecture and culture. Experience leading cross-functional technical programs with significant ambiguity and cross-team dependencies; you deliver results under tough circumstances. Strong CS fundamentals: object-oriented design, data structures, algorithms, and familiarity with Agile/Scrum and DevOps/CI/CD practices. Clear communication across audiences, from executive briefings to coaching conversations with engineering managers. An ability to build trust across product, design, and platform by being the person peers call when problems get complicated. Experience coaching through ambiguity rather than defaulting to top-down direction. A BS or MS in Computer Science, Engineering, or a related field, or equivalent practical experience. Legally eligible to work in the U.S. on an ongoing basis. &nbsp;Current US Perks &amp; Benefits: Medical/vision and dental coverage options for full-time employees 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus Sick Time Off US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 paid holidays per year Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.US Base Salary Pay Range$235,000&mdash;$315,000 USD&nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Director, Engineering (Remote Eligible)

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.You will report to our Deal Desk Manager located in our Bellevue office, but this role will be based in Bangalore. You Will: Be a trusted advisor to the Global Sales Teams for deal structuring and support other company partners throughout the sales cycle to expedite deal executionProvide guidance on routine to moderately complex deal structures in a way that maximizes ACV and customer satisfaction, and manages risk for SmartsheetWork with multiple teams including Sales, Finance, Legal, Deal Operations, Pricing, Billing, and Compliance to address custom deal requirementsEnhance specialized issues to appropriate partners and bring resolution to those issues.Be the main contact to lead deals through appropriate approval levelReview deal progression and collaborate with team members to ensure deal cycle times and precise execution.Follow a same-day response commitment to set service standards that can be relied uponReview submitted Deal Requests for accuracy and conformance to Smartsheet sales order acceptance policiesEnsure all approved requests have been documented observing Finance Operations and accounting processesEnsure compliance with internal controls and work towards zero processing errorsEstablish and lead project improvement plans with defined timelineContribute to different process improvement projects Other duties as assigned Working time - US East - 6pm - 3 am&nbsp; You Have: 5+ years of relevant Deal Desk or Sales Support experience in a SaaS company with Direct, Channel, Government, Services, and International Sales. An understanding of sales process, Billing, revenue recognition including structuring of a deal and contract management. Consulted on common deal patterns Experience supporting Resellers Affect change within the organization to improve processes Excellent oral/written communication skills Work flexible hours on a rotating schedule for coverage to support EMEA and APAC Sales teams Working knowledge of Salesforce, CPQ, Netsuite, or similar systems CRM and ERP systems &nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Senior Deal Desk Specialist

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.As a global leader in Collaborative Work Management and with a market cap of $10bn we’ve experienced incredible growth in EMEA, expanding from 1 team and 3 engineers in 2018 to 9 teams with over 70 engineers in 2024. As we expand into India and build out a new operation, we're searching for Software Engineers&nbsp;from all different specialisms – front-end, back-end, test automation, ops, infrastructure – who are interested in working across these disciplines long term and building a wide skillset, with the opportunity to work across multiple teams and products. You Will: Contribute to the entire development life cycle, from concept to release Participate in system architecture discussions Implement new features and improve the ones we have already built Maintain existing service API and develop new ones Participate in all phases of quality assurance and defect resolution Interact with systems engineers to debug infrastructure problems Actively use AI tools to improve personal and team efficiency across coding, testing, design, and troubleshooting, exploring AI integration opportunities within team processes and features, and coaching others on effective AI use Perform other duties as assigned You Have: 1 - 2 Years of experience as a Software Engineer&nbsp; Experience with one of Golang, Java, C or a C-style language, or Node.js Experience with HTML, CSS, JavaScript, React.js and CSS pre-processors (front-end engineers) Experience with Object Oriented design Familiarity of Microservice Architecture Familiarity with Linux system command line preferred Experience building scalable, high availability applications BSc. or MSc. in Computer Science, a related field, or equivalent industry experience Legally eligible to work in India on an ongoing basis Fluency in English is required Nice to Have: Experience with DynamoDB and other non relational databases Experience with relational databases like MySQL Experience with AWS, and/or AWS qualifications (AWS Developer, AWS Solution Architect) Experience with Docker Experience with service orchestration tools e.g. k8s, HashiCorp Experience with linux debugging commands like tcpdump and strace &nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Software Engineer I (Hybrid, Bangalore)

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.Smartsheet is seeking a Sr. Technical Support Operations Manager to focus on the operational architecture required to balance efficiency with a high-quality customer experience. You will be responsible for the tools and logic that dictate how we staff our teams, how we measure quality, and how we route technical issues. Your goal is to move the support organization toward a predictive, data-driven model that integrates technical signals into the broader customer retention strategy. &nbsp; You Will Lead Strategic Roadmap Planning: Partner with the Technical Support senior leadership team to drive the development of quarterly roadmaps and prioritization planning for the technical support organization. Optimize Support Delivery Process: Own the technical lifecycle of the global support stack, including oversight of Workforce Management and Quality Assurance tools. You will lead the design of scoring rubrics and staffing logic to maintain service level targets across global time zones. Drive Demand and Capacity Planning: Build the support capacity models used for long-term headcount planning. You will use historical volume data and growth projections to predict future support demand and determine the optimal staffing requirements to meet business needs. Manage Routing and Tiering Logic: Manage the technical rules, definitions, and workflows that dictate how cases are segmented and routed. You will ensure that technical issues reach the correct internal tiers immediately to minimize resolution time and customer effort. Operationalize Support-to-Success Handoffs: Design and manage the workflows that pass account risks, expansion opportunities or training gaps identified in support tickets to the appropriate Sales or Customer Success teams. You will ensure these handoffs are automated and trackable. Automate Premium Entitlements: Manage the technical integration of appointment scheduling systems for premium offerings. You will define the logic that verifies a customer’s entitlement in Salesforce before allowing access to specialized support sessions. Establish Product Feedback Loops: Partner with Product and Engineering to formalize the process for surfacing the voice of the customer sentiment, technical friction points and common product issues. You will provide the data-driven insights needed to influence the product roadmap and reduce support volume at the source. &nbsp; You Have 7+ years of experience in Technical Support Operations, Revenue Operations, or Business Operations in a SaaS environment. Systems Expertise: Proficiency with Salesforce Service Cloud and integrated operational tools such as WFM and QA platforms. Analytical Proficiency: Strong capability in capacity modeling and volume forecasting, with the ability to translate data into actionable staffing plans. Operational Discipline: A track record of formalizing messy processes into documented, repeatable workflows that scale globally. Collaboration Skills: Experience partnering with Support VPs and Directors to build systems that meet aggressive service level targets without increasing operational friction. Current US Perks &amp; Benefits: Medical/vision and dental coverage options for full-time employees 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus Sick Time Off US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 paid holidays per year Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.US Base Salary Pay Range$112,500&mdash;$142,500 USD&nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Sr. Technical Support Operations Manager

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.We are hiring a Vice President of People Business Partnerships to lead the evolution of our global talent strategy and our People Business Partnering function for our next phase of scale. This is a foundational leadership role for an architect who thrives on bringing structure to complexity and driving operational rigor across a global organization. As a key partner to the Chief People Officer, you will lead an ambitious, high-performing PBP team, identifying opportunities for their professional growth and learning while designing the frameworks and organizational structures required to support a multi-billion dollar enterprise. You will act as a strategic advisor to a global leadership team, ensuring our talent landscape is optimized across the U.S. and our key international hubs. You will report to our Chief People Officer and can be located in our Bellevue, WA office, or you may work remotely from anywhere in the US where Smartsheet is a registered employer. You Will: Ensure alignment of company vision and strategic priorities with a workforce plan that enables execution at scale, serving as the bridge between high-level business objectives and global operations and delivery. Lead organizational design, workforce planning, and role clarity initiatives that reduce ambiguity, strengthen decision-making, and drive operational efficiency across the enterprise. Drive data-informed decision making, proactively identifying organizational risks and opportunities; partner with leaders through influence to ensure the right priorities are addressed and translated into action. Build globally consistent talent systems and programs that remain locally relevant, ensuring international teams are fully integrated into and aligned with the corporate vision. Establish the frameworks, guidance, and workflows required to enable leaders and People Business Partner (PBP) teams to design and implement solutions consistently at scale. Lead initiatives related to international team scaling and cross-regional management, with a specific focus on supporting growth and maturity in India. In partnership with Talent Management, design and implement programmatic frameworks for performance management, workforce design, and top-talent retention that drive clarity, accountability, and measurable outcomes. Provide organizational design, workforce management, and related HR practice coaching to senior leaders and the PBP team. Develop and mentor the PBP team and cross-functional partners, as needed, to build capability and support successful business outcomes. Foster strong partnerships with Legal, FP&amp;A, Compensation, Talent Management, and other key internal stakeholders to ensure talent strategies are aligned, financially sound, and operationally scalable. Support and drive additional HR initiatives and responsibilities as the business evolves. You Have: 15+ years of progressive HR experience, with a proven track record of leading teams of 20+ and driving impact through influence and trust at all levels. Deep experience advising and scaling teams across global technology hubs, with experience partnering with local leaders and overseeing HR in India and the UK. Proven ability to operate effectively across cultures and time zones, building trust and alignment in distributed, international environments. Expert-level organizational design and workforce planning skills with a track record of building and implementing global frameworks. Hands-on experience designing and implementing performance management systems, retention strategies, and high-performer programs that drive measurable outcomes. Demonstrated success improving operational efficiency at scale by clarifying roles, responsibilities, workflows, and decision rights. Comprehensive understanding of multiple HR disciplines including compensation, talent development, and employee relations, within a SaaS or software environment. Excellent interpersonal and coaching skills, with the ability to deliver constructive feedback, and build trust based relationships during periods of significant change. Current US Perks &amp; Benefits: Medical/vision and dental coverage options for full-time employees 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus Sick Time Off US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 paid holidays per year Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.US Base Salary Pay Range$250,000&mdash;$300,000 USD&nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

VP, People Business Partnerships

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.Smartsheet is looking for a Sr. Salesforce Administrator to support our growing field and operations teams. You will work with team members to gather requirements from across the business and build scalable solutions within the Salesforce platform to help grow Smartsheet. You will report to our Sr. Manager, Field Systems. This is a remote eligible position and you may work remotely from anywhere in the US where Smartsheet is registered. You Will: Work on large implementations of new processes and integrated systems following designs proposed by an Architect. Partner with our Program Excellence Team to capture requirements directly from the business, propose and then build end-to-end solutions using the declarative features for Salesforce. Work with team members to ensure solutions are meeting the needs of the business. Use advanced formulas, validation rules, and Flows, to create solutions that improve our processes. Manage user configuration, roles, profiles, sharing rules, and permission sets. Deploy user stories through a CI/CD tool called Copado, including validation and smoke testing. Help manage Salesforce CPQ, DocuSign, Impartner, Outreach.io, Conga, and other integrated tools to improve user efficiency. Create documentation for internal processes and system configuration. Perform individual record and bulk data updates to ensure data integrity. Assist less experienced administrators learn Salesforce technologies and implement best practices. You Have: 5+ years of experience as a Salesforce system administrator. 3+ years of experience with other connected applications such as Outreach.Io, DocuSign, etc. Experience working directly with stakeholders in multiple departments to review requirements. Desire to embrace new technology, applications, and solutions. Enjoy working in a fast-paced and agile company with the ability to manage changing requirements. B.A. degree preferred or equivalent industry experience/ salesforce experience. Current US Perks &amp; Benefits: Medical/vision and dental coverage options for full-time employees 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus Sick Time Off US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 paid holidays per year Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.US Base Salary Pay Range$92,500&mdash;$126,250 USD&nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Sr. Salesforce Administrator

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.Smartsheet is hiring a Senior Analytics Engineer to lead the way in data-driven decision-making. You will be responsible for the creation and maintenance of a governed, reliable, and scalable analytics system, transforming raw data into usable datasets for DS/ML, analytics, and reporting.&nbsp; A key aspect of this role is leading the architecture and implementation of efficient data transformation systems within Snowflake, fostering data democratization and impacting business outcomes. Working closely with BI analysts and Data scientists, you will ensure data accessibility and drive activation on critical customer-facing platforms. This full-time position reports to the Director of Analytics Engineering and is based in Smartsheet’s corporate offices in Bengaluru, India. You Will: Leading the implementation of efficient and scalable systems that optimize data transformations from our data lake in Snowflake into clean, documented data products.&nbsp; Contribute to the design standards and architectural principle standards, designs and processes. Build and maintain a governed, robust, reliable, and scalable analytics system (DW/DV). Collaborating with BI analysts and data scientists to provide proper data accessibility guidelines. Foster data democratization via activation of data on critical platforms like Smartsheet platform, Amplitude, Thoughtspot , Gainsight. Create and contribute to frameworks that improve data quality and observability to identify and resolve issues faster. Create and implement data testing plans, encompassing data validation, data quality assessment, and regression testing, to identify anomalies, inconsistencies, or errors in produced datasets. Mentor and guide teams and help drive high standards across the team by conducting design reviews and engineering ideation forums. Collaborate with cross-functional teams to assess data privacy needs and define data masking strategies aligned with industry compliance standards (e.g., GDPR, HIPAA, CCPA). You Have: 6+ years of experience in advanced data modeling using Data Vault (DV 2.0), dbt, and Snowflake. Proven experience in building analytics systems with data transformation, dependency, and workload management (Data Vault, AutomateDV, dbt core, Airflow, Snowflake, GitLab, SQL). Proven experience with building and maintaining business analytics layers and semantic layers to enable self-service for non-technical end-users. Strong production experience supporting and maintaining analytics/data warehouse solutions with mission-critical datasets. Familiarity with data governance principles for maintaining datasets to enable a single source of truth. Familiarity with self-serve product analytics tools (Amplitude, Thoughtspot, Tableau, Gainsight, etc.). Knowledge of code management and CI/CD practices (GitLab, Airflow, Snowflake, Terraform). Familiarity with AWS solutions such as S3, EC2, VPC. &nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Sr. Data Warehouse Engineer

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.Customer Success Associate Smartsheet is looking for a&nbsp;Customer Success Associate to manage a set of accounts to help promote a high level of customer satisfaction, successful product use, and customer retention. You will be the primary contact for a high-volume set of customers, responsible for understanding customer success criteria, addressing questions, resolving issues, and, over time, serving as a trusted Smartsheet advisor. For you, this is a career-defining opportunity to join us at an essential moment and have a significant impact. You will maintain high customer renewal rates as a result of ongoing customer engagement and technical leadership. This important role will report to a Sr. Manager of Customer Success and is based in San José, Costa Rica. This role has flexibility to work remotely, but will need to be able to come into the office as required for training and business needs.&nbsp; You Will: Be the Smartsheet expert, driving enablement, providing guidance, and resolving challenges for assigned customers to meet and exceed assigned targets Perform initial onboarding of accounts with enterprise-level customers, ensuring adoption and ongoing engagement throughout the customer's lifetime Action, comprehensive engagement and communications strategy that proactively maintains high customer satisfaction. Utilize Gainsight playbooks and CTAs to drive business and mitigate risk Explain technical subjects to non-technical end-user personnel Understand customer needs and address concerns Perform periodic customer success reviews that confirm satisfaction, resolve issues with the help of the Technical Support team, and expand Smartsheet use throughout the account Use usage patterns to gain insights, provide guidance and increase customer satisfaction Be the primary interface to manage and resolve important situations Work with the Sales and Professional Services teams to share customer insights that inform additional product and service sales opportunities Active team player and self-starter, who can quickly adjust and prioritize in a fast-paced environment. Exceed all performance targets Perform other duties as assigned You Have: Account management experience (preferred) 2 years of experience in Customer Success or Account Management with a strong preference for experience with SaaS software Outstanding task management skills across a varied set of responsibilities Passion for working with leading-edge, web-based technologies and a desire to understand Smartsheet's benefits, use cases, and technical elements&nbsp; A strong sense of urgency and efficiency in completing work within set deadlines. Experience working with Salesforce, Smartsheet, Gainsight, and Tableau. Excellent communication and interpersonal skills, capable of engaging effectively with various stakeholders. Willing to travel periodically based on customer and business needs Strong command of English language both oral and written (C1+ and above) Perks &amp; Benefits: Fully paid Health &amp; Life insurance for full-time employees and family members Equity - Restricted Stock Units (RSUs) for eligible roles Monthly stipend to support your work and productivity Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc. 12 days paid Vacation + Flexible Time Away Program 20 weeks fully paid Maternity Leave 12 weeks fully paid Paternity/Adoption Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks including a counseling membership and your own personal Smartsheet account Teleworking options from any registered location in Costa Rica (role specific) &nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Customer Success Associate

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.As the Director of Product Design, you will lead and grow a diverse and talented team of Product Designers in applying principles of design thinking to conceptualize engaging and personalized user experiences for our web and mobile apps. You have a solid history of making the people around you better. You drive quality and efficiency by establishing processes, developing talent, and leveraging your own expertise and experience to help coach your team to accomplish more than they might have without you. You see yourself as a team captain more than a coach.&nbsp; You are skilled at scaling your influence and abilities. You love to collaborate with designers, user researchers, engineers, product managers, executives, and inspire them to do their best. You thrive on working well with others… and getting things done. You will represent the end user and evangelize human-centered methodologies across the product team to ensure innovative designs that truly meet people’s needs from first-time users to seasoned experts.&nbsp; You will report to our VP of Product Design located in our Bellevue, WA office, or you may work remotely from anywhere in the US where Smartsheet is a registered employer. You Will: Help establish, drive and articulate a vision for the future of design at Smartsheet. Define the user experience strategy and vision for your areas of oversight. Establish goals and target metrics that design decisions can be mapped to. Manage the day-to-day and strategic activities of UX designers, making sure that the human-centered process is properly planned and followed. Build, evolve and scale UX processes, standards, and tools. Mentor and coach UX designers in a motivating and supportive manner and keep the team on top of emerging UX techniques and tools. Develop career paths and programs tailored to individual team member professional development. Gain a deep understanding of user needs and goals and communicate them to cross functional product teams. Create alignment with other groups within the company by working collaboratively with product teams to launch new features and evolve existing ones based on an understanding of user needs, business objectives and technical constraints. Translate business goals into innovative, creative and engaging product experiences. Support other duties. You Have: 12+ years of experience in a highly cross-functional role running strategic projects from idea through implementation. 6+ years leading &amp; mentoring UX teams, manager of managers a plus. Successful experience leading a large team of designers (10+). Examples of broadly influential UX work that contributed directly to the achievement of business goals. Experience designing for enterprise SaaS platforms. Passion for the field of User Experience. Self motivated and enthusiastic; knows when it's necessary to seek out guidance. Experience facilitating activities to gather insights on user needs and goals and conducting usability testing. Experience finding simple, innovative solutions for complex problems. Experience with Agile methodologies. Strong visual design skills and sensibilities. Expert in Figma, Creative Cloud or other visual design, wireframing, and prototyping tools. Proficiency in rapid prototyping. Highly organized with planning, conducting, and tracking work. Excellent communication skills and interpersonal skills; ability to work successfully with teams across the organization, including Product Management and Engineering. Ability to articulate design decisions and advocate for the user. Current US Perks &amp; Benefits: Medical/vision and dental coverage options for full-time employees 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus Sick Time Off US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 paid holidays per year Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.US Base Salary Pay Range$235,000&mdash;$275,000 USD&nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Director, Product Design (Remote Eligible)

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.Smartsheet is seeking a talented Corporate Counsel II to join its collaborative legal team. We are looking for a highly capable and motivated individual with strong interpersonal skills to assist us in supporting our commercial contracting functions along with additional duties to support other parts of the business as needed. This position reports to the Director of Legal and is remote eligible (US only excluding Hawaii). Candidates in the Pacific or Mountain time zones are preferred.&nbsp; You Will: Negotiate, draft, and review commercial agreements (both customer/sales and vendor/buy-side) including agreements concerning online subscription software, data privacy and processing, intellectual property use, and professional services. Provide strategic and practical legal advice to teams globally across the company, including sales and procurement. Collaborate with all members of the Legal team across office locations, including attorney and non-attorney personnel. Contribute to the continuous improvement of document templates, alternate language playbooks, and internal resource documents. Deliver training and guidance to employees on legal issues, best practices, and company policies. Support general business operations by responding to requests for assistance from across the company as needed. Complete special projects as requested. You Have: 5+ years of relevant legal experience, preferably in-house at a cloud software company. 2+ years of experience drafting and negotiating technology contracts such as software licenses, software-as-a-service (SaaS) agreements, software development agreements, and professional services agreements. JD from an accredited law school and an active member of a US state bar. AI first mentality, with the ability to revise and leverage AI output into final work product. Experience advising business teams on a variety of issues relevant to commercial contracts including working directly with sales representatives on issues relevant to customer contracts. Ability to analyze problems and recommend practical solutions that balance legal and business risks. Skilled at developing strong working relationships with other business units despite competing priorities and interests. Aptitude and disposition to uphold company’s business standards and risk tolerance. Excellent interpersonal skills, business judgment, and strategic thinking. Flexible with a service-oriented mentality. Persistent attention to detail. Able to operate in a fast-paced environment that places a high premium on excellence, execution, and teamwork. Current US Perks &amp; Benefits: Medical/vision and dental coverage options for full-time employees 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus Sick Time Off US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 paid holidays per year Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.US Base Salary Pay Range$115,000&mdash;$165,000 USD&nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Corporate Counsel II

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.We are looking for an experienced tax professional to join our growing Tax team. The Senior Tax Accountant will be a key contributor to our global tax operations, gaining exposure to a wide variety of tax topics and will be involved in all aspects of Smartsheet’s federal, state and local tax compliance, reporting, and research.&nbsp; Our Tax team owns Smartsheet’s global tax strategy, including the quarterly and annual income tax provision (ASC 740), federal and state compliance, and indirect tax reporting. In addition to managing complex filing cycles and global account reconciliations, the team navigates a variety of challenging tax technical topics.&nbsp;&nbsp;You will report to our Director of Tax, who is based in the United States. Ideal candidates reside within the Pacific or Mountain time zones. You Will Assist with supporting workpapers for federal, state, and local income tax returns and quarterly estimated payments Perform tax research for federal, state and local issues Preparation of account reconciliations and/or journal entries for tax related general ledger accounts Support tax controversy by preparing comprehensive responses to requests and serving as a point of contact for federal and state tax authorities regarding notices and audits Utilize technology tools to automate data collection and improve the efficiency of tax reporting workflows Manage tax depreciation for Federal and State jurisdictions, including performing detailed rollforwards, and calculating adjustments for tax provision and returns Assist with ad hoc tax projects and planning initiatives as required&nbsp; You Have Bachelor’s degree in Accounting or Finance; CPA preferred 5+ years tax or accounting experience in public accounting or equivalent experience in a corporate tax department Proficient in Excel, Word and online research software Excellent written and verbal communication skills Detail oriented, analytical and able to multi-task in a fast-paced environment Current US Perks &amp; Benefits: HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus Sick Time Off US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 paid holidays per year Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.US Base Salary Pay Range$92,500&mdash;$126,250 USD&nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Sr. Tax Accountant

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.Smartsheet is looking for an Account Executive, Strategic Accounts&nbsp;to play a leadership role in executing our Strategic Accounts sales strategy to rapidly expand a defined set of Global 2000 accounts. This position will be responsible for driving executive engagement, selling solutions and delivering substantial growth in software and services bookings, with both net new and expansion customers. A proven track record of exceeding quota with tenacity, great attitude, accountability, high energy, integrity, and discipline is crucial to success on the Strategic Accounts Team. This high profile role will work to cover a number of named accounts in the West territory and will report to the Regional Director of Strategic Accounts. Responsibilities:&nbsp; Consistently exceed quarterly and annual software and services sales quotas Effectively forecast, manage a diverse pipeline and consistently achieve performance metrics Provide account and selling team leadership, drive sales strategy and develop accounts over a multi-year time horizon Create &amp; maintain actionable account plans Collaborate with internal cross-functional experts and external partners Drive a positive customer experience and outcomes throughout the customer journey Actively engage and sell to both Line of Business (LOB), Functional Areas and IT departments. Manage and execute both a transactional land/expand selling motion and a value-based solution motion Leverage MEDDICC during the sales process Build and maintain relationships with VP+, C-suite executives and key decision-makers. Demonstrate a winning, competitive, and positive mindset, with a focus on continuous improvement Evangelize the functional and solution value of Smartsheet Utilize data and PLG signals to drive sales strategies and decisions. You Have:&nbsp; Proven experience in enterprise (G2K), complex software solution sales.&nbsp;&nbsp; 5-10+ Years of Enterprise sales experience Track record of consistently exceeding quota Minimum of 3+ years tenure in previous roles, demonstrating company loyalty and growth trajectory. Demonstrated ability to prospect, build demand and hunt in a defined territory. Strong experience in team-based strategic account planning, development and execution. Enabled on a value selling methodology like Force Mgmt, Sandler, Value Selling Framework or other. Executive presence with proven ability to engage with VP+ and C-suite executives. Strong desire for face-to-face customer engagement and willingness to travel (30%-50%). Strong presentation skills. Data-driven, with a keen focus on leveraging PLG signals in sales strategies. Excellent communication, negotiation, and interpersonal skills. High emotional intelligence and mental agility. Bachelor’s degree is preferred. Current US Perks &amp; Benefits: HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus Sick Time Off US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 paid holidays per year Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.US Base Salary Pay Range$130,000&mdash;$180,000 USD&nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Enterprise Account Executive-Strategic Accounts

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.The Principal Business Operations Manager is the primary architect of our leadership team’s operating system. This is a high-impact role designed for a disciplined operator who finds inspiration in the tactical mechanics that drive a company forward. You will be responsible for orchestrating the rhythms and routines—from CEO staff meetings to Board prep—that ensure our most senior leaders remain aligned, accountable, and focused on execution. Based in our Bellevue office, this role is inherently in-person to ensure direct, day-to-day proximity to the CEO and leaders of the Business Operations Team. You aren't just managing rhythms; you are ensuring that the company’s highest-priority work is delivered with precision and that our strategic narrative is felt across every level of the organization. Key Responsibilities Meeting Orchestration: Drive the agenda and "meeting discipline" for the CEO Staff and Senior Leadership meetings. You will ensure these sessions are focused on high-impact decision-making rather than just status updates. Accountability Tracking: Own the lifecycle of action items from leadership sessions, ensuring clear ownership and timely follow-through across the organization. Quarterly Business Reviews (QBRs): Design and manage the QBR process, facilitating a consistent framework for departments to report on performance and pivot strategies where necessary. Board Preparation: Act as the project lead for Board of Directors meeting cycles. You will instill rigorous discipline around workback plans and execution timelines to ensure all materials are high-quality and delivered ahead of schedule. Narrative Building: Collaborate closely with the Internal Communications team to translate operational milestones into a cohesive, inspiring storyline for our global employee base. Alignment: Ensure that what is happening in business operations is effectively communicated (where appropriate) to keep the organization aligned with our core mission. VCP Support: Establish and maintain the routines required to support the Senior Director of the Value Creation Plan, ensuring we have the mechanisms in place to drive execution. Agile Problem Solving: Lead high-priority, "strike-team" style projects as they arise, often tackling ambiguous challenges that don't have a natural home. Qualifications &amp; Experience Multifaceted Business Perspective: 8-10+ years of professional experience with a track record of exposure to multiple business functions or high-priority cross-functional projects. Prior experience working directly on projects with a CEO is preferred.&nbsp; Executive Navigator: You have spent significant time in the "inner circle" of leadership teams. You possess the gravitas to navigate high-stakes environments and the confidence to hold senior leaders accountable to timelines and meeting discipline. Tactical Architect: You are a strategic thinker who is energized by the "how." You find professional inspiration in building the frameworks, workback plans, and routines that turn a leadership vision into an operational reality. High-Velocity Output: You are seasoned in high-pressure, fast-paced environments where "good enough" isn't an option. You have the stamina to manage the intense cycles of Board preparations and Quarterly Business Reviews without losing focus. Master of Synthesis: You can sit in a room of functional experts, digest various viewpoints, and synthesize them into a single, cohesive storyline or a clear set of actionable next steps. Operational Discipline: You don't just "attend" meetings; you orchestrate them. You have an inherent need for order and a proven ability to instill rigor into ambiguous processes. Presence &amp; Proximity: You are committed to being in-person at our Bellevue office. You recognize that the nuances of executive alignment and the speed of our operations require being physically present with the leaders you support. Current US Perks &amp; Benefits: HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus Sick Time Off US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 paid holidays per year Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.US Base Salary Pay Range$162,500&mdash;$178,000 USD&nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Principal Business Operations Manager

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday. As a global leader in Collaborative Work Management and with a market cap of $10bn we’ve experienced incredible growth in EMEA, expanding from 1 team and 3 engineers in 2018 to 9 teams with over 70 engineers in 2024. As we expand into India and build out a new operation, we’re looking for a&nbsp;Principal Software Engineer to join our Big Data Platform team, where you’ll play a key role in shaping the architecture, pipelines, and infrastructure that power our data-driven products. This is an opportunity to grow alongside a fast-paced, innovative team, continuously learning while making a tangible impact on how we manage and leverage petabytes of structured and unstructured data for analytics, AI, and business insights. You Will: Data Architecture and Design: Designing and overseeing the architecture of scalable and reliable data platforms, including data pipelines, storage solutions, and processing systems Data Modelling and Management:Developing and implementing data models, ensuring data quality, and establishing data governance policies Data Pipeline Development: Building and optimising data pipelines for ingesting, processing, and transforming large datasets from various sources Performance Optimisation: Identifying and resolving performance bottlenecks in data pipelines and systems, ensuring efficient data retrieval and processing Technology Evaluation and Innovation: Staying abreast of emerging data technologies and exploring opportunities for innovation to improve the organisation’s data infrastructure Troubleshooting and Problem Solving: Diagnosing and resolving complex data-related issues, ensuring the stability and reliability of the data platform Data Security and Compliance: Implementing data security measures, ensuring compliance with data governance policies, and protecting sensitive data Perform other duties as assigned You Have: Enterprise SaaS software solutions with high availability and scalability Solution handling large scale structured and unstructured data from varied data sources Experience in building and maintaining data platform systems such as distributed compute, data orchestration, distributed storage, streaming infrastructure ensuring scalability, reliability, efficiency and security Working with Product engineering team to influence designs with data, AI and analytics use cases in mind In depth experience in System design involving large Petabytes of data with Databricks Lakehouse Experience in modern AI/Data infrastructure patterns, Semantics layer Organizing data for AI agents (metadata, context)&nbsp; AWS, GCP,&nbsp; Snowflake and Data pipeline frameworks like Airbyte/Airflow Programming languages like Python, SQL, and potentially Java or Scala Modern software engineering practices like Kubernetes, CI/CD, IAC tools (Preferably Terraform), Observability, monitoring and alerting Solution Cost Optimisations and design to cost Driving engineering excellence initiative Legally eligible to work in India on an ongoing basis Fluency in English is required &nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Principal SE - Big Data Platform

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.We are seeking a highly experienced and strategic dual i18n &amp; l10n Senior Program Manager to drive our company’s global expansion by ensuring our product is world-ready and by managing the end-to-end localization of all customer-facing Support content and documentation.This role is central to scaling our products and platforms while ensuring a consistent, high-quality, and localized customer experience for our global user base.&nbsp; This role will be based in our San Jose, Costa Rica office and can work remotely. Key Responsibilities I. Core Internationalization (i18n) Strategy &amp; Program Leadership Define and own the end-to-end Internationalization program strategy and roadmap, aligning it with company-wide business growth objectives and product launch cycles Drive cross-organizational i18n initiatives and feature readiness across multiple engineering and product teams, ensuring timely delivery of internationalized features Act as the primary advocate and evangelist for i18n best practices, developing, documenting, and socializing guidelines for engineering, product, and content teams II. Support Content Localization (l10n) End-to-End Ownership Own the localization workflow for all customer-facing Support assets, including Help Center articles, troubleshooting guides, images, and videos Partner closely with the Customer Support and Writing teams to define localization scope, prioritization, and quality metrics specific to technical content Ensure technical content is structured optimally for translation memory leverage, machine translation suitability, and translation quality Manage and optimize the integration between our Content Management System (CMS) and the Translation Management System (TMS) for automated content ingestion and delivery Track and report on l10n-related operational KPIs specific to Support and on l10n-related business priority aligned KPIs III. Stakeholder &amp; Vendor Management Establish strong, collaborative relationships with Product Managers, Engineers, UX Designers, Leadership, and external Language Service Providers (LSPs) Manage vendor relationships, define Service Level Agreements (SLAs), and oversee performance reviews to ensure high-quality, cost-effective services across all localized Support content types Requirements 5+ years of experience in program management, technical product management, or a related leadership role focused on i18n and l10n Specific, demonstrated experience managing the localization pipeline for Customer Support, Help Center, or Technical Documentation content Proven familiarity with core internationalization principles and best practices for developing world-ready software Expert-level understanding of the Localization technology stack, including various TMSs and i18n tooling (e.g., Globalyzer) and their integration with content platforms Demonstrated experience driving complex, cross-organizational i18n initiatives and successfully evangelizing best practices and requirements to technical and non-technical stakeholders Strong communication, problem-solving, and stakeholder management skills; able to simplify complexity and drive consensus among disparate teams. Experience in influencing without authority Understanding of cultural nuances, regional preferences, and market differences in product design and content delivery Technical background or experience working closely with CI/CD pipelines and repository management (e.g. GitLab) Experience in measuring the impact of localized support content on customer satisfaction (CSAT) and support costs Proficiency in a second language is a big plus &nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Senior Program Manager, Internationalization & Localization (Remote Eligible)

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.Business Systems Analyst Smartsheet’s Enterprise Systems team manages the development, use, and support of the Enterprise Applications including the internal use of Smartsheet.&nbsp; Our team is looking to hire a Business Systems Analyst who is an active listener with great technical skills. As we continue to scale, we are looking for a Netsuite Administrator who understands how to implement and scale enterprise systems. You will proactively improve and support the development, implementation, and maintenance of Smartsheet’s NetSuite system and other related SAAS enterprise systems.&nbsp; This role reports to the Manager, Enterprise Systems within Corporate IT and is based in Costa Rica. You will need to demonstrate strong influence and communications skills to collaborate internally with the Finance, Engineering, Sales and IT departments and act as an advisor to the organization on system efficiency and effectiveness. The position will be the primary internal support contact for NetSuite, all related points of integration. Responsibilities Maintain the NetSuite application and other related 3rd party business applications for internal users Develop, test and deploy customizations, custom objects, 3rd party tools / applications and new NetSuite modules based on evolving business needs Support end user requests for new saved searches, reports, KPI’s, and dashboards, and maintain proper system access for user roles Act as NetSuite SME providing training, communication and updates to end users of the NetSuite system Create technical documentation, including fully documenting existing and new customizations, scripts, workflows, and business processes, and keeping all documentation up to date Partner with NetSuite users and stakeholders, assisting with data analysis, business process mapping, reporting needs, continuous improvement initiatives, change management and support for optimal usage Provide timely communication regarding system status Troubleshooting of system errors and resolution Maintain up-to-date knowledge of NetSuite functionality, customization and integrations Requirements 5+ years of experience with ERP administration, configuration, and 3rd party integrations in complex environments, specifically with NetSuite Administrator-level knowledge of roles, permissions, page layouts, custom objects, scripting, workflows, reports and dashboards In-depth knowledge of SuiteScript / WebServices, csv imports, user provisioning, defining roles, analytics and scheduling scripts Ability to analyze problems, develop and recommend solutions and resolve issues Ability to operate successfully in a fast-paced environment that places a strong premium on integrity, excellence, execution and teamwork Well-organized, ability to prioritize tasks, meet deadlines and manage multiple projects while maintaining a high level of accuracy Ability to remain professional and flexible while under pressure A strong understanding of business processes and requirements Project management, system implementation and system integration experience Strong analytical and problem solving skills Ability to work independently with minimal guidance Ability to work collaboratively with cross-functional teams Strong understanding of the Agile process &nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Business Systems Analyst II

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.Smartsheet is seeking change agents to join our Enterprise Organization as an Account Executive. You will be responsible for increasing software sales and driving expansion across a territory of accounts. You will be motivated, passionate, and opportunistic. You will be a proactive and curious member of the enterprise sales team, identifying growth opportunities for clients before they identify a need or gap for themselves. This remote role is part of the Enterprise Sales Organization based in the US and reports to a Regional Director, Enterprise Sales You Will: Build and manage a sales pipeline to meet or exceed software and services sales quotas within your book of business Execute a solution-based sales process encompassing multiple groups within Enterprise Accounts or equivalent to 5k+ employee size Develop and prospect new business opportunities within existing customers by analyzing and proactively targeting high-value needs across multiple departments and lines of business Leverage existing relationships to expand Smartsheet's footprint into other departments within the account and drive revenue or growth during renewals Articulate and demonstrate Smartsheet's unique organizational solutions and functional value Facilitate and manage the partnerships with Sales Engineers, Solutions Consultants, Sales Development and Customer Success teams to support full sales cycle and close business Create and maintain Joint Engagement Plans for strategic solution deals Maintain accurate and up-to-date records in Salesforce leveraging MEDDICC qualification guidelines to accurately forecast Utilize existing sales enablement tools to successfully implement a territory plan. Identifying top accounts through in-depth account research using internal tools as well as external customer-related resources Smartsheet footprint can add value to the client's business You Have: 7+ years of years of full cycle sales experience (prospecting to close) in a technology oriented field. SaaS is highly preferred. 3+ years experience working with Enterprise level accounts (&gt;5,000 employee size) 3+ years of experience maintaining customer relationships and maintaining relationships in a B2B environment Experience prospecting and managing a designated territory to maximize revenue growth The ability to research accounts to uncover opportunities for up-sell within existing plans, and multi-thread opportunities across the organization A data-driven sales approach that informs your process and guidance to customers Ability to manage strategic interactions with senior level management Experience using CRM and power BI software (Salesforce and Tableau) to track daily activities, key metrics and gain territory insights Passion for working with new technologies and technical concepts Bachelor's degree or the equivalent combination of other post-secondary education Current US Perks &amp; Benefits: HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus Sick Time Off US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 paid holidays per year Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.US Base Salary Pay Range$95,000&mdash;$125,000 USD&nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Enterprise Account Executive

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.Smartsheet is seeking change agents to join our Enterprise Organization as an Account Executive. You will be responsible for increasing software sales and driving expansion across a territory of accounts. You will be motivated, passionate, and opportunistic. You will be a proactive and curious member of the enterprise sales team, identifying growth opportunities for clients before they identify a need or gap for themselves. This remote role is part of the Enterprise Sales Organization based in the US and reports to a Regional Director, Enterprise Sales You Will: Build and manage a sales pipeline to meet or exceed software and services sales quotas within your book of business Execute a solution-based sales process encompassing multiple groups within Enterprise Accounts or equivalent to 5k+ employee size Develop and prospect new business opportunities within existing customers by analyzing and proactively targeting high-value needs across multiple departments and lines of business Leverage existing relationships to expand Smartsheet's footprint into other departments within the account and drive revenue or growth during renewals Articulate and demonstrate Smartsheet's unique organizational solutions and functional value Facilitate and manage the partnerships with Sales Engineers, Solutions Consultants, Sales Development and Customer Success teams to support full sales cycle and close business Create and maintain Joint Engagement Plans for strategic solution deals Maintain accurate and up-to-date records in Salesforce leveraging MEDDICC qualification guidelines to accurately forecast Utilize existing sales enablement tools to successfully implement a territory plan. Identifying top accounts through in-depth account research using internal tools as well as external customer-related resources Smartsheet footprint can add value to the client's business You Have: 7+ years of years of full cycle sales experience (prospecting to close) in a technology oriented field. SaaS is highly preferred. 3+ years experience working with Enterprise level accounts (&gt;5,000 employee size) 3+ years of experience maintaining customer relationships and maintaining relationships in a B2B environment Experience prospecting and managing a designated territory to maximize revenue growth The ability to research accounts to uncover opportunities for up-sell within existing plans, and multi-thread opportunities across the organization A data-driven sales approach that informs your process and guidance to customers Ability to manage strategic interactions with senior level management Experience using CRM and power BI software (Salesforce and Tableau) to track daily activities, key metrics and gain territory insights Passion for working with new technologies and technical concepts Bachelor's degree or the equivalent combination of other post-secondary education Current US Perks &amp; Benefits: Medical/vision and dental coverage options for full-time employees 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus Sick Time Off US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 paid holidays per year Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.US Base Salary Pay Range$115,000&mdash;$130,000 USD&nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.Smartsheet is looking for a high-impact Client Services Director to join our Professional Services Sales team. This role owns the end-to-end sales cycle for Smartsheet’s Services Portfolio and drives customer value by positioning Smartsheet as a strategic partner. We are seeking candidates who operate by: leading complex, multi-solution pursuits, influencing executive stakeholders, and applying value based selling to measurable business outcomes.You will report to the Director, Customer Outcomes and this is a remote eligible role. You Will: Own the services sales cycle: Lead pursuits from early qualification through signed Statement of Work (SOW), with or without AE/SE support Elevate conversations: Uplevel customer and account team discussions across the Customer Outcomes lifecycle to influence platform adoption, multi solution expansion, and long term value creation Drive value-led selling: Apply value frameworks (e.g., Smartsheet Value Selling, MEDDIC, Challenger) to uncover priorities, link them to Smartsheet solutions, and advise the customer through opportunity closed-won Engage executives: Develop trusted relationships with executive sponsors, procurement, and key decision makers to accelerate deal velocity and eliminate last mile friction Generate and progress pipeline: Maintain ~3× coverage by identifying whitespace, creating new opportunities, and advancing stalled pursuits with clear next steps and mutual action plans Forecast with discipline: Use Salesforce and Clari for precise pipeline hygiene, risk surfacing, and call accuracy; proactively course correct to protect the quarter while shaping the next Contribute thought leadership: Mentor peers, share market/competitive insights, and inform GTM refinements (offers, packaging, playbooks) You Have: 7 years carrying a services or solutions quota for enterprise customers, with a consistent record of closing Professional Services opportunities &gt;$250k (seven-figure TCV experience a plus) Proven success leading complex, multi-stakeholder, multi-solution deals and collaborating across account teams Strong command of value-based selling (e.g., Smartsheet Value Selling, MEDDIC, Challenger) and speaking to defensible business cases/ROI tied to outcomes and CLV Track record in territory management and account planning across Large Enterprise Ability to travel up to 40–50% BA/BS required; advanced degree preferred Smartsheet experience is a plus Current US Perks &amp; Benefits: Medical/vision and dental coverage options for full-time employees 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus Sick Time Off US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 paid holidays per year Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.US Base Salary Pay Range$112,500&mdash;$142,500 USD&nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Client Services Director

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.We are looking for a Senior Accountant to join our Corporate Accounting team in India. This represents an excellent opportunity for a motivated individual who is knowledgeable in accounting, and proficient in building interpersonal relationships, both in and outside of the Accounting department. Our Corporate Accounting team owns all P&amp;L and Balance Sheet accounting (other than that related to revenue, accounts receivable, international entities and deferred revenue). In addition to the management of monthly close and consolidation processes, the Corporate Accounting team covers a variety of challenging technical accounting topics. The team has high visibility within the overall accounting organization and within the company.&nbsp; You will report to our Senior Manager, Corporate Accounting located in our Bangalore office.&nbsp;&nbsp; You Will: Support the monthly close and consolidation process, including preparation of journal entries and balance sheet account reconciliations Work cross-functionally with other accounting and tax teams, as well as relevant business owners Provide analysis of variances between financial results month-over-month and quarter-over-quarter Prepare corporate accounting schedules required as support for quarterly and annual financial statements, and US tax provision Work with our auditors as a representative of the corporate accounting team Perform all tasks following highest professional standards including SOX Perform other duties as assigned You Have: Bachelor’s degree in accounting or a related field required 5+ years of progressive experience and demonstrated growth in accounting and/or, finance positions CA license strongly preferred Public accounting experience strongly preferred Deep understanding of US GAAP, SOX, financial statements, and ability to understand technical accounting concepts and topics NetSuite experience strongly preferred Desire to work in fast-paced, high-growth company Highly detail-oriented and excellent verbal and written communication skills Willingness to approach tasks hands-on and balance competing priorities across the Corporate Accounting team&nbsp; Legally eligible to work in India on an ongoing basis Fluency in English is required &nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Sr. Accountant, Corporate Accounting (Hybrid in Bangalore)

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.As a Team Manager, Technical Support you will be directly responsible for managing and mentoring a team of globally distributed professionals in providing exceptional customer support experiences. This position manages the day-to-day operations of the team and works closely with other Support leaders to ensure the team is hitting its targets. Responsibilities include coaching and developing individuals within the team in their roles as product experts and participating in improvement efforts across Support. The successful candidate will be experienced (3+ years) in leading and developing a Support team within a Software as a Service environment.&nbsp; At Smartsheet Support we empathize and empower others with expert engagements and are the first line of response for our customers to fix issues, share best practices, and advocate for users. Our teams of experts are aligned to various domains of knowledge, promoting the most effective and expedient customer resolution.&nbsp; You will report to a Sr Support Manager within the Global Support team.&nbsp; Estimated Breakdown: Core responsibility distribution may change depending on business and customer need but in general fall around:&nbsp; 70% People management, career development &amp; coaching 30% Operations: Provide oversight, case/queue management &amp; insights of the day-to-day operations of your team, owning and driving towards meeting KPIs/SLAs You Will:&nbsp; Manage &amp; lead a team of globally distributed technical support professionals to provide enterprise-level, post-sales technical support to Smartsheet customers. Teams will be comprised of members with varying levels of technical expertise and tenure&nbsp; Set clear objectives, coach &amp; provide feedback, evaluate progress, and instill a high performance culture with focus on teamwork, customer excellence, and ownership for resolving customer issues Own and drive performance and customer outcomes through the delivery of SLAs and KPIs&nbsp; Leverage the strengths of your team to maintain case volume, reduce backlog, and deliver improvements to Support experiences&nbsp; Analyze and interpret KPI metrics, customer feedback, to identify trends and make recommendations for improving efficiencies&nbsp; Execute to meet targets of strategic goals set by Support Leadership&nbsp; Perform regular case reviews and quality assessments of your team&nbsp; Actively engage in the release readiness process and assist with evaluating new features and changes Create a culture of inclusivity, recognizing the strengths that individuals bring to the team to promote engagement and development opportunities&nbsp; Recruit to business needs, alongside recruitment partners, shaping and iterating to ensure the quality of talent attracted Partner with the Training team, as applicable, aligning on onboarding and assessment objectives and programs, through feedback and effective communication whilst sharing any skill gaps Promote continuous improvements through recognition and feedback within the team Effectively partner across the global Support organization and other stakeholders to drive initiatives, share ideas, and model team collaboration Other duties as assigned&nbsp; You Have:&nbsp; 3+ years of prior people management or equivalent experience in mentoring, managing, or providing feedback to individual contributors 3+ years experience working in a technical support or customer service environment, with a preference for prior experience operating in a fast-paced, high-volume technical SaaS environment with a high degree of critical thinking and problem solving&nbsp; Experience with frontline management and working with or leading global teams preferred Experience in coaching, mentoring, managing, and evaluating performance of individual contributors Excellent end-user interaction and strong written and verbal communication skills Leadership skills and proven track record as a resource for other team managers Demonstrated ability to work independently and take ownership of issues or challenges Ability and desire to learn and develop new skills quickly and grow along with a leading global software product &nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Team Manager, Technical Support

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.We are seeking a Sr. Director, Field Marketing APJ to lead enterprise-focused field marketing strategy and execution across Asia Pacific and Japan, in close partnership with regional Sales leadership. This role is accountable for pipeline contribution, investment strategy, and operational rigor across APJ markets, with a strong emphasis on enterprise revenue growth. This role, based in Sydney, is a builder role for an experienced leader who thrives in evolving environments and is excited to establish, scale, and mature field marketing capabilities across diverse markets. As a senior leader in the Go-to-Market organization, you will define what success looks like for APJ Field Marketing and contribute to the operating model, team, and programs required to deliver predictable pipeline impact across complex and varied markets. You will balance global consistency with local market nuance, while serving as a strong voice for APJ in global planning and prioritization. What You’ll Do Own APJ field marketing strategy aligned to enterprise revenue targets, pipeline gaps, and regional sales priorities Lead the team responsible for field marketing, regional programs, and partner marketing across APJ Define success metrics and accountability, including pipeline contribution, coverage, and deal acceleration Establish regular pipeline and performance inspection cadences with Sales to identify gaps and course-correct quickly Establish FMMs and PMM as the strategic marketing partner of Sales Partner closely with APJ Sales leadership on territory planning, account prioritization, pipeline inspection, and forecast alignment, with shared ownership of GTM planning and clear accountability for outcomes Design and execute scalable GTM programs including executive events, regional campaigns, and partner-led initiatives tailored to APJ markets Build repeatable field marketing programs and execution frameworks that scale across APJ markets Own APJ budget allocation, investment prioritization, and ROI accountability across field programs Establish foundational operating cadence, reporting standards, and performance management tied to pipeline and revenue outcomes Lead change through evolving operating models, new processes, and shifting expectations across Marketing and Sales teams Ensure consistent execution while allowing flexibility for country- and market-specific needs across a diverse APJ landscape Ignite a culture of inclusivity, recognizing the strengths that individuals bring to the team to promote engagement and development opportunities&nbsp; Represent APJ Field Marketing in global planning, executive forums, and cross-functional leadership reviews, bringing regional insights to influence global strategy What Success Looks Like APJ Field Marketing operates as a predictable, measurable pipeline engine aligned to enterprise sales priorities Clear operating models, reporting, and rhythms are in place across priority APJ markets Marketing investments demonstrably improve pipeline coverage, velocity, and deal progression You Have 12+ years of B2B marketing experience, including senior leadership roles supporting enterprise sales motions Proven track record of building and scaling field marketing teams, programs, and operating models Demonstrated success driving pipeline creation, acceleration, and revenue impact in complex, multi-stakeholder buying environments Experience leading multi-layered field marketing teams across regions, ideally including APJ markets with varying GTM maturity Strong data-driven mindset with experience using Salesforce and Tableau or similar platforms for executive reporting Ability to navigate ambiguity, competing priorities, and evolving strategy while maintaining momentum and accountability Exceptional executive presence and cross-functional leadership skills B2B SaaS experience strongly preferred Ability to travel within Australia as well International as required. &nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Sr. Director, Field Marketing APJ

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.Smartsheet is looking for an experienced Revenue Operations Analyst to support and accelerate the productivity of our Go to Market organization. In this role, you will help define Smartsheet's strategy for customer excellence through insights produced with data analysis. You will work directly with senior leadership to inform strategic decision-making as part of a collaborative, motivated team. Your analysis and recommendations will directly impact our approach toward customer health and retention. Our ideal candidate is curious and displays an ability to translate business questions into analysis, reports, and recommendations. To be successful in this role, you are able to communicate to a diverse audience of internal stakeholders. You should have strong technical acumen with data analytics tools and languages, the ability to identify areas of opportunity within the business, and build innovative solutions. You will report to our Manager, Revenue Operation Analytics.&nbsp; You Will: Help to create, evolve, and maintain the reporting infrastructure for the Customer Excellence organization Act as a business partner to Customer Excellence leaders to understand and identify essential business questions and challenges Lead projects to develop answers and solutions to those questions and challenges as well as developing KPIs to track results&nbsp; Partner with engineering, data science, and other analytics teams to build scalable analytics solutions Present insights to executives that will drive performance improvements and establish scalable process enhancements across the organization Mine large datasets, draw relevant insights and create visualizations to summarize findings Analyze and monitor data for anomalies (recognizing trends and data quality) Guide commission and territory planning processes with analytical support Be a mentor and leader to the more junior analysts on the team You Have: Bachelor's degree in a quantitative field (e.g. engineering, sciences, math, statistics, business, or economics) 5+ years of experience in an analytics role with increasing responsibility Experience in Cloud and SaaS go-to-market (GTM) Expertise in SQL and preparing data for analysis, modeling, and visualization Experience working with a business intelligence tool like Looker, Tableau, PowerBI, etc. Experience with statistics (time series analysis, cluster analysis, multivariate analysis) Experience publishing and presenting data and findings to non-data users Current US Perks &amp; Benefits: HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus Sick Time Off US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 paid holidays per year Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.US Base Salary Pay Range$110,000&mdash;$160,000 USD&nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Sr. Revenue Operations Analyst-Insights

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.The Sr. Sales Enablement Program Manager will be a key contributor to our Global Sales Readiness team, focusing on the execution and evolution of our global ramp program. You will join a team of enablement professionals dedicated to ensuring every new hire reaches full productivity with speed and confidence. In this role, you will leverage your prior sales experience to bridge the gap between initial training and real-world execution. You won't just facilitate; you will coach, diagnose productivity hurdles, and partner with your peers in Enablement to ensure our global onboarding engine is consistent, scalable, and highly effective. Serving as a vital link between new reps, their managers, and the broader sales org, you will help identify and close the gaps that stand in the way of new hire success. You will report to our Senior Manager of Global Field Enablement based in Boston, MA. You Will: Collaborate on Global Onboarding: Partner with the Sales Readiness team to co-deliver and refine the end-to-end ramp program, ensuring a consistent, high-impact experience for every new hire across all regions. Facilitate with Impact: Lead high-energy workshops, role-plays, and certification sessions, translating complex product features and sales methodologies into actionable skills. Provide Hands-on Coaching: Support new reps through their first 90+ days by conducting 1:1 and group coaching sessions to address real-time sales challenges, objection handling, and pipeline development. Identify Productivity Gaps: Maintain a pulse on new hire performance metrics; collaborate with your team to diagnose where reps are stalling and suggest program improvements to accelerate time-to-productivity. Ensure Global Consistency: Align regularly with peer Enablement Managers to ensure training delivery is standardized across different cohorts and geographies. Engage Stakeholders: Partner with sales leadership and frontline managers to ensure the ramp program stays aligned with the current needs of the field and evolving business goals. Iterate on Solutions: Assist in developing a blended-learning approach (classroom, self-paced, and on-demand) to scale enablement efforts as the company grows. You Have: 2-3 years in a quota-carrying sales role: You have "carried a bag," understand the pressure of a target, and can speak the language of a salesperson with high credibility. 4+ years of Enablement or Training experience: Proven track record of facilitating global programs and coaching sales teams in a SaaS environment. Master Facilitator: You have a "command the room" presence and the ability to keep learners engaged in both virtual and in-person environments. B2 English Proficiency Level or higher. Analytical Mindset: You are comfortable looking at Salesforce or Tableau dashboards to identify trends and measure the success of the ramp program. Sales Methodology Fluency: Deep understanding of modern sales frameworks (e.g., MEDDICC, Value Selling, or Challenger) and how to apply them to the buyer’s journey. Strategic Empathy: The ability to understand the struggles of a new rep and the patience to coach them through technical and behavioral growth. Project Management Skills: Ability to manage a global program with multiple stakeholders while delivering high-quality assets on tight timelines. Willingness to Travel: Ability to travel up to 10% to support global kickoff events or onsite intensive training. Perks &amp; Benefits: Fully paid Health &amp; Life insurance for full-time employees and family members Monthly stipend to support your work and productivity 12 days paid Vacation + Flexible Time Away Program 20 weeks fully paid Maternity Leave 12 weeks fully paid Paternity/Adoption Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to LinkedIn Learning online courses Company Funded Perks including a counseling membership and your own personal Smartsheet account Teleworking options from any registered location in Costa Rica (role specific) &nbsp;&nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Sr. Sales Enablement Program Manager, Global Onboarding & Ramp

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.We are looking for an experienced tax professional to join our growing Tax team. The Senior Tax Accountant - International will gain exposure to a broad spectrum of international tax topics, playing a key role in global compliance, reporting, and research.&nbsp; Our Tax team owns Smartsheet’s global tax strategy, including the quarterly and annual income tax provision (ASC 740), federal and state compliance, and indirect tax reporting. In addition to managing complex filing cycles and global account reconciliations, the team navigates a variety of challenging tax technical topics.&nbsp; You will report to our International Tax Manager, who is based in the United States. Ideal candidates reside within the Pacific or Mountain time zones.&nbsp; You Will Prepare workpapers for foreign income tax returns, quarterly estimated payments, and foreign-related US filings and calculations&nbsp; Prepare value added returns (VAT), estimates, and accruals as we expand our global reach and filing obligations&nbsp; Conduct tax research on international issues in multiple areas, including foreign R&amp;D, Pillar 2, BEAT, foreign tax credits, and transfer pricing Prepare account reconciliations and/or journal entries for all international tax related general ledger accounts Manage tax depreciation for foreign entities, including processing multi-currency asset entries, performing detailed rollforwards, and calculating adjustments for tax provision and returns&nbsp; Maintain documentation regarding internal tax processes&nbsp; Assist with ad hoc tax projects and planning initiatives as required&nbsp; You Have Bachelor’s degree in Accounting or Finance; CPA preferred 5+ years tax or accounting experience in a public accounting firm or equivalent experience in a large corporate tax department Proficient in Microsoft Office Suite and online tax research software Strong written and verbal communication skills with the ability to document complex processes clearly Detail-oriented, analytical and able to multi-task in a fast-paced environment Driven problem-solver with the ability to adapt to evolving reporting requirements&nbsp; Current US Perks &amp; Benefits: HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus Sick Time Off US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 paid holidays per year Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.US Base Salary Pay Range$92,500&mdash;$126,250 USD&nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Sr. Tax Accountant - International

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.As a global leader in Collaborative Work Management and with a market cap of $10 bn we’ve experienced incredible growth in EMEA, expanding from 1 team and 3 engineers in 2018 to 80+ engineers in 2026.&nbsp; As we continue expanding into Bulgaria and build our operation, we're searching for a talented and motivated Engineering Manager. Our business is built on finding top-grade talent and empowering them to build and improve our service offerings. You Will: Manage a team of software engineers to deliver great products to our customers Oversee the development and success of one or more products Lead, coach, and inspire your team to achieve quality software Collaborate with partners across the company, including product management, UX, and customer teams Establish lean engineering processes that use collaboration and rapid iteration to build the right product for the right problems Hire and grow your team by promoting engineering excellence and career development You Have: You have 8+ years of software engineering experience and 3+ years managing software engineering teams. You have deep software development skills in at least one systems development language such as Java, C++ or Python&nbsp; &nbsp;You have experience with modern technology stacks with a bent for building scalable, highly available customer-facing cloud applications. You have experience in a technology that you're personally excited about, such as distributed systems, systems automation, and cloud technologies. You like to dive in, learn new things, and want to build awesome products Legally eligible to work in Bulgaria on an ongoing basis Proficiency in English is required.&nbsp; &nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Manager, Engineering

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.Smartsheet is seeking a Vice President, GTM Strategy and Operations responsible for the GTM Sales Model planning, ongoing sales operations, sales analytics including software bookings, pipeline coverage, operational flow on lead to order.. Reporting to the SVP, GTM Strategy &amp; Operations, the successful candidate will foster close working relationships with key stakeholders across the company to ensure the organizations operate efficiently and successfully. You Will: Strategic Partnership: Partner on a day to day basis with the SVP GTM Strategy and Ops and collaborate very closely with many other senior leaders across the business from CEO and CRO,&nbsp; downwards. to drive the execution of GTM strategies that enable the business to continue accelerated growth. Objective Alignment: Support the implementation of organizational objectives that lead to a growth agenda, such as improved instrumentation, improved field productivity, reduced friction in processes. Team Leadership &amp; Organizational Excellence: Recruit, develop, and lead a lean, elite GTM Operations team; provide strong people leadership by scaling the team efficiently to match business growth while maintaining a high bar for analytical and operational talent. Global Scalability: Support global strategy development and play a key role in international expansion ensuring that we have the correct extended team members in a repeatable POD like structure and infrastructure ready for deployment. Acceleration Roadmap: Prioritize the roadmap of key initiatives related to sales acceleration, pipeline optimization, and market penetration. Cross-Functional Pursuit: Evaluate and oversee the implementation of cross-functional processes that ensure the efficient pursuit and closure of high-value sales opportunities. Lifecycle Implementation: Oversee the optimization of the initial sales lifecycle. Work with Marketing and Sales leadership to drive efficiency through systems and processes, from lead generation through the point of order management. Sales Enablement: Partner with the Sales Enablement Lead to analyze requirements across the GTM team and ensure (in partnership) that the curriculum has the correct design elements to support requirements in improving productivity Marketing Orchestration: Ensure the efficacy, tracking, and measurement of cross-functional marketing programs to ensure high-quality lead flow and marketing attribution. Forecasting &amp; Budgeting: Maintain high levels of quality, accuracy, and process consistency in Sales Forecasting and Budgeting approaches used by the GTM organization. Incentive Design: Responsible for the creation and administration of compensation plans across Sales teams, ensuring the company’s financial objectives are optimally allocated to all sales channels through the quota program. Capacity &amp; Resource Planning: Provide capacity planning and forecasting insight for hiring needs, coverage models, and team configurations in order to maximize sales territory productivity. Advanced Analytics: Enable descriptive and prescriptive analytics at every step of the prospect-to-customer engagement lifecycle, identifying bottlenecks in the sales funnel. Process Excellence: Partner with senior sales leadership to identify opportunities for sales operations process improvements, reducing friction in the contracting and quoting (CPQ) process. Intelligence &amp; Reporting: Provide sales reporting and other internal intelligence to the GTM organization, developing new reporting tools that provide real-time visibility into pipeline health. You Have: 8+ years Sales, sales operations, business planning, and management experience in a SaaS business-to-business sales environment. Experience in supporting the scaling of business internationally. Experience working for both publicly traded and PE owned companies Proven experience leading complex process improvement initiatives. Demonstrated ability to build productive relationships across functions. Proven track record of significant impact through strategy execution and management. Experience managing or leading strategy and operations teams at scale. Experience successfully managing analytically rigorous corporate initiatives. Four-year college degree from an accredited institution; masters in business administration (MBA) or equivalent preferred. Current US Perks &amp; Benefits: HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus Sick Time Off US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 paid holidays per year Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.US Base Salary Pay Range$250,000&mdash;$317,500 USD&nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Vice President, GTM Strategy & Operations

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.The Director of GTM Analytics will lead analytics strategy and insights across our go-to-market organization. This role will be responsible for transforming and interpreting data to provide actionable insights that drive revenue growth, improve efficiency, and support strategic decision-making at the executive level across sales, marketing and customer success teams. This role is an imperative edge in our go-to-market strategy, providing the insights and acumen for our marketing and sales data-driven revenue operations. Your mission is to build capabilities that enable us to build predictable pipeline, accelerate revenue velocity, and create a connected ecosystem across marketing, sales, and customer success. You’ll leverage data, automation, and people development to scale growth efficiently and sustainably. &nbsp; You Will: Design, implement, and continuously optimise the key process indicator model for revenue generation.&nbsp;&nbsp; Lead analysis across the full revenue funnel: demand generation, pipeline, bookings, expansion, retention, and churn Partner with executive leadership &amp; finance on revenue modeling, sales forecasting, and demand generation planning Surface insights that challenge assumptions and influence decision making, enabling leaders to proactively adjust strategies rather than react after the fact Identify trends, risks, and inefficiencies across segments, regions, and customer cohorts Partner with Data Engineering and RevOps to ensure high-quality, trusted GTM data Oversee dashboards, reporting, and self-service analytics to provide real-time visibility for GTM stakeholders Drive adoption of analytics tools and data-driven decision-making across the organization Ensure the organization’s data hygiene, governance, and GTM analytics capabilities become best-in-class. Expert marketing business acumen that enhances modeling providing timely insights for optimization of global programs Partner with Marketing functions to design predictive models for pipeline forecasting, and territory planning.&nbsp; Informing bi-directional views and reporting Ignite a culture of inclusivity, recognizing the strengths that individuals bring to the team to promote engagement and development opportunities&nbsp; Other responsibilities as assigned &nbsp; You Have: Bachelor’s degree in business analytics or related field 10+ years of marketing / sales experience at a B2B company, preferably in enterprise software Deep understanding of modern GTM models — inbound/outbound, ABM, PLG, and ecosystem. Data-driven mindset with proficiency in sales analytics, pipeline modeling, and revenue forecasting. Proven experience in building and leading teams and programs Executive-level communication and influence skills — equally comfortable in boardrooms and sales huddles. Current US Perks &amp; Benefits: HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus Sick Time Off US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 paid holidays per year Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.US Base Salary Pay Range$180,000&mdash;$225,000 USD&nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Director, GTM Analytics

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.For over 20 years, Smartsheet has helped people and teams achieve well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday. Smartsheet is seeking an experienced tax professional to join our growing Tax team as an Indirect Tax Accountant based in Costa Rica. The Tax Accountant will manage US and Canadian indirect tax compliance, playing a key ownership role in compliance, account reconciliations, and process improvement. This role can work remotely and will report to the Indirect Tax Manager based in Bellevue, WA. You Will Assist with the preparation of indirect tax returns, including US sales and use tax and Canadian HST and PST Maintain the indirect tax calendar to ensure all returns and payments are filed on time Prepare account reconciliations and/or journal entries for tax related general ledger accounts Support the approval process and organization of multi-state sales tax exemption certificates Maintain documentation regarding internal tax processes&nbsp; Identify and implement process improvement initiatives Assist with ad hoc tax projects and planning initiatives as required&nbsp; You Have 3+ years of tax, accounting, or finance experience in a public accounting firm or equivalent experience in a large multinational corporation Post-secondary degree (i.e., Bachelor’s degree) in Accounting or Finance is a plus but is not required; relevant practical experience will be prioritized. Proficient in the Microsoft Office suite (i.e., Excel, Word) Experience with NetSuite, Salesforce, and Stripe is a plus Detail oriented, analytical and able to work independently in a fast-paced environment Advanced English proficiency required for daily interaction with US-based team &nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Indirect Tax Accountant

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We’re revolutionaries – so for us changing the way the world works is all in a day’s work. &nbsp; We are looking for a Principal Customer Adoption Strategy Manager to join Smartsheet’s Customer Excellence team. This role is responsible for designing and scaling Smartsheet’s customer adoption and value realization programs, ensuring customers achieve measurable outcomes across onboarding, adoption, and renewal milestones. You will partner closely with Product, Customer Excellence, Sales, Revenue Operations, and Enablement to operationalize structured adoption frameworks and success planning at scale. This is a highly visible role with direct impact on enterprise adoption, retention, and long-term customer value. This is a remote eligible position and you may work remotely from anywhere in the US where Smartsheet is registered.&nbsp; &nbsp; You Will: Own Smartsheet’s customer adoption strategy, defining structured maturity models and frameworks that guide customers through onboarding, adoption, value realization, and renewal milestones Define and operationalize adoption metrics and maturity models in partnership with Product and Business Intelligence, using product usage data and customer insights to drive consistent execution and measurable outcomes Collaborate with Data Science teams on predictive modeling that connects to operational strategy, ensuring churn insights directly inform planning, programs, prioritization, and execution across Customer Excellence Design and scale best in class programs, including adoption playbooks and value frameworks aligned to Smartsheet’s segments Partner with Product, Product Marketing and Customer Excellence leaders to translate product capabilities into clear adoption paths, launch frameworks, and customer-facing programs Enable Customer Excellence teams through scalable programs and assets, ensuring consistent delivery of high-impact adoption experiences across enterprise accounts &nbsp; You Have: 10+ years of experience in Customer Success, Product Management, Product Marketing or Customer Marketing within a SaaS environment 5+ years of experience in program management&nbsp; Bachelor's degree, MBA preferred&nbsp;&nbsp; Willing to travel periodically for onsites and key meetings Hands-on experience defining churn mitigation playbooks and programs (including adoption metrics, maturity models, and success criteria) and operationalizing insights into repeatable motions adopted by Customer Excellence teams Proven ability to design and operationalize post-sales processes and customer journeys, including onboarding, adoption, success planning, and renewal alignment that tie seamlessly to pre-sales motions Strong program leadership experience, leading complex, cross-functional initiatives with Product, Sales, and Revenue Operations from strategy through execution Deep understanding of enterprise SaaS customer dynamics, including multi-product adoption, value realization, and long-term retention drivers Current US Perks &amp; Benefits: HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus Sick Time Off US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 paid holidays per year Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.US Base Salary Pay Range$135,000&mdash;$172,500 USD&nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Principal Customer Programs & Adoption Strategy Manager

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We’re revolutionaries – so for us changing the way the world works is all in a day’s work. &nbsp; We are looking for a Principal Customer Risk &amp; Retention Strategy Manager to join Smartsheet’s Customer Excellence team. In this role, you will own Smartsheet’s end-to-end approach to identifying, forecasting, and mitigating customer churn, partnering closely with Customer Excellence, Product, Revenue Operations, and Data Science. This is a highly visible role with direct impact on Gross and Net Revenue Retention, shaping how Smartsheet proactively manages customer risk at scale. The opportunity is ideal for a strategic operator who thrives at the intersection of data, customer lifecycle strategy, and cross-functional execution. This is a remote eligible position and you may work remotely from anywhere in the US where Smartsheet is registered. &nbsp; You Will: Own Smartsheet’s customer risk and churn mitigation programs, defining how at-risk customers are identified, prioritized, and addressed across the customer lifecycle Design and operationalize churn forecasting and predictive risk models in partnership with Data Science and Revenue Operations to enable proactive retention actions Lead churn analysis and root cause identification, translating insights into targeted, high-impact mitigation programs and playbooks Build and evolve customer health scoring frameworks that are predictive, actionable, and embedded into Customer Excellence and renewal workflows Scale risk mitigation through automation and process design, improving renewal journeys, cash-to-close efficiency, and consistency of execution across teams Design and launch practical, field-ready risk mitigation programs, including playbooks, workflows, and intervention models that Customer Excellence and renewal teams can execute consistently at scale &nbsp; You Have: 12+ years of experience in Customer Success, Sales, Sales Operations, Account Management or related experience in a SaaS 5+ years experience in people and program management&nbsp; Bachelor's degree, MBA preferred Willing to travel periodically for onsites and key meetings Deep experience in retention strategy within a SaaS environment, with demonstrated ownership of churn reduction initiatives Strong analytical and forecasting expertise, including experience partnering with Data Science teams on predictive modeling, health scoring, and churn forecasting Proven track record leading large, cross-functional programs from strategy through execution with measurable impact on retention metrics (GRR, NRR) Expertise designing and operationalizing customer health scores and risk frameworks that drive consistent, proactive action by customer-facing teams Strong understanding of SaaS customer lifecycle economics, including renewals, expansion, risk signals, and retention levers across segments Hands-on experience building and operationalizing churn mitigation playbooks and programs, translating insights into repeatable workflows, clear ownership models, and measurable outcomes Current US Perks &amp; Benefits: HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus Sick Time Off US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 paid holidays per year Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.US Base Salary Pay Range$135,000&mdash;$172,500 USD&nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Principal Customer Risk & Retention Strategy Manager

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.Smartsheet is seeking a Services Operations Analyst to independently own defined areas of Professional Services Operations while supporting broader operational initiatives led by senior team members. This role operates with moderate autonomy, handles complex operational work, and serves as a go-to resource for standard-to-semi-complex scenarios, while escalating highly complex or non-standard issues to the Sr. Services Operations Analyst or Manager. This role is an individual contributor and reports to the Sr. Manager, Services Operations (US). What you will do Independent Operational Ownership Independently manage assigned operational workflows within Professional Services Operations, such as intake processing, project setup, assignment management, or billing readiness Execute and validate complex project configurations to ensure accuracy and compliance with contractual and delivery requirements Act as a point of contact for operational questions related to owned areas Statement of Work (SOW) Execution &amp; Review Create and process Statements of Work using approved templates and guidelines Review SOWs for completeness, clarity, and operational feasibility, escalating non-standard language, redlines, or risk areas as needed Support contract revisions and updates by incorporating approved changes into SOWs Cross-Functional Collaboration Partner with Sales, Professional Services, Finance, and Legal to support services deal execution and operational readiness Coordinate handoffs and follow-ups to ensure timely project kickoff and billing enablement Reporting &amp; Data Quality Generate and maintain operational reports related to project status, utilization, forecasting, and billing Monitor data quality within PSA systems and proactively resolve discrepancies within owned workflows Surface trends or recurring issues to senior team members Process Improvement &amp; Documentation Maintain and update SOPs, job aids, and process documentation for owned operational areas Identify opportunities to improve efficiency, reduce errors, and improve scalability Support rollout and adoption of process changes and system enhancements &nbsp; What You Bring 4–6 years of experience in Professional Services Operations, Business Operations, or a related role Experience creating and managing Statements of Work using standard templates Solid understanding of Professional Services delivery models and PSA systems Ability to independently manage complex operational tasks within defined frameworks Strong attention to detail with the ability to identify and escalate risk appropriately Comfortable partnering cross-functionally to drive execution Excellent written and verbal communication skills Perks &amp; Benefits: Fully paid Health &amp; Life insurance for full-time employees and family members Monthly stipend to support your work and productivity Asociacion Solidarista with employee and employer contributions, as well as potential alliances with entities such as universities, gyms, etc. 12 days paid Vacation + Flexible Time Away Program 20 weeks fully paid Maternity Leave 12 weeks fully paid Paternity/Adoption Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development, including access to Udemy online courses Company Funded Perks, including a counseling membership and your own personal Smartsheet account Teleworking options from any registered location in Costa Rica (role-specific).&nbsp; &nbsp; &nbsp;&nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Services Operations Analyst

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.Smartsheet seeks a highly motivated and results-oriented Commercial Account Executive to drive revenue within our Commercial segment. This role focuses on expanding existing customer accounts with 1-199 employees. You'll manage a large portfolio, driving high-volume transactional sales while identifying and pursuing strategic upsell and cross-sell opportunities. This role is part of the Commercial Sales team and is based at Smartsheet in London, UK (hybrid or UK, remote eligible) and reports to a Manager, Commercial Sales.&nbsp; You Will: Manage a large portfolio of Commercial accounts (1-199 employees). Achieve and exceed revenue targets through high-volume transactional sales. Drive commercial growth strategies within the 1-199 employee segment. Identify and pursue upsell and cross-sell opportunities. Build and maintain strong customer relationships. Effectively communicate product value propositions to customers. Collaborate with cross-functional teams (Customer Success, Marketing). Utilize CRM and sales tools to manage accounts and track progress. Continuously develop and improve sales skills and knowledge. Perform other duties as assigned. You Have:&nbsp; 2+ years of full-cycle quota-carrying sales experience in a SaaS environment. Proven track record of achieving sales targets and exceeding expectations. Experience managing a high volume of accounts in a fast-paced environment. Strong understanding of the SaaS sales process and methodologies. Excellent communication, presentation, and interpersonal skills. Strong analytical and problem-solving skills. Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite. Bachelor's degree or equivalent experience. Legally eligible to work in the UK on an ongoing basis. Perks &amp; Benefits: Employer-paid Private Medical and Dental, additional cost for family members Monthly contributions toward your pension Monthly stipend to support your work and productivity 25 days paid for Holiday + Bank Holidays + Flexible Time Away Program 20 weeks fully paid Maternity Leave 12 weeks fully paid Paternity/Adoption Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks including a counseling membership, salary sacrifice options, and your own personal Smartsheet account. Teleworking options from any registered location in the UK (role specific) &nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Commercial Account Executive - Growth

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.Smartsheet is looking for a Commercial Named Account Executive to join our EMEA organisation. You will be responsible for increasing software and services sales by expanding a book of key existing customers' adoption. This is an incredibly exciting opportunity to help build out a strategically important set of fast growing customers for Smartsheet. This role is based at&nbsp;Smartsheet in London, UK (hybrid or UK, remote eligible) and reports to a Sr. Regional Director, Commercial Sales. You Will: Build and manage a sales pipeline to meet or exceed software and services sales quotas within your book of business Execute a solution-based sales process encompassing multiple groups within our priority commercial Accounts in the 500k-5k employee size range Develop short, medium and long term account plans with engagement across multiple stakeholders and partners Develop and prospect new business opportunities within existing customers by analysing and proactively targeting high-value needs across multiple departments and lines of business Leverage existing relationships to expand Smartsheet's footprint into other departments within the account and drive revenue or growth during renewals Articulate and demonstrate Smartsheet's unique organisational solutions and functional value Facilitate and manage the partnerships with Sales Engineers, Solutions Consultants, Sales Development and Customer Success teams to support full sales cycle and close business Create and maintain Joint Engagement Plans for strategic solution deals Maintain accurate and up-to-date records in Salesforce leveraging MEDDICC qualification guidelines to accurately forecast Utilise existing sales enablement tools to successfully implement a territory plan. Identifying top accounts through in-depth account research using internal tools as well as external customer-related resources Smartsheet footprint can add value to the client's business Perform other duties as assigned You Have: 7+ years of years of full cycle sales experience (prospecting to close) in a technology oriented field. SaaS is highly preferred but not required. 3+ years of experience maintaining customer relationships and maintaining relationships in a B2B environment for 500 - 5000 employee size organisations Experience prospecting and managing a designated territory to maximize revenue growth The ability to research accounts to uncover opportunities for up-sell within existing plans, and multi-thread opportunities across the organisation A data-driven sales approach that informs your process and guidance to customers Ability to manage strategic interactions with senior level management Experience using CRM and power BI software (Salesforce and Tableau) to track daily activities, key metrics and gain territory insights Passion for working with new technologies and technical concepts Bachelor's degree or equivalent experience. Legally eligible to work in the UK on an ongoing basis Perks &amp; Benefits: Employer-paid Private Medical and Dental, additional cost for family members Monthly contributions toward your pension Monthly stipend to support your work and productivity 25 days paid for Holiday + Bank Holidays + Flexible Time Away Program 20 weeks fully paid Maternity Leave 12 weeks fully paid Paternity/Adoption Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks including a counseling membership, salary sacrifice options, and your own personal Smartsheet account. Teleworking options from any registered location in the UK (role specific) &nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Commercial Account Executive - Named

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.Smartsheet is looking for a Talent Development Partner&nbsp;to provide support to our global team and act as a key representative for our Talent programs in Bengaluru. You will be responsible for bringing our global Talent Development and Talent Management programs to life locally. You will facilitate learning, drive talent processes, and serve as the in-office host for learning events, helping to grow a culture of learning and high-performance. You should feel confident navigating the intersection of learning and AI.&nbsp; You will be office-based 3 days a week in Bengaluru and report to the Sr. Manager, Talent Development, based in the US.&nbsp; You Will: Facilitate live and virtual instructor-led training sessions in partnership with HR and the business.&nbsp;&nbsp; Serve as the on-site point of contact, partnering with local and global teams to adapt and localize Talent program materials, communications, and processes to ensure regional context and cultural nuance. Gather feedback, measure outcomes, and propose continuous improvement to learning programs to ensure quality program execution. Create or curate learning content and experiences aligned with the objectives of the business, shaping meaningful, scalable learning experiences. Understand and communicate the impact of AI on skills, roles, and learning, integrating AI awareness into relevant talent programs. Perform other duties as assigned You Have: 2-4 years of relevant experience in talent development, facilitation, or related HR roles. Proven ability to deliver engaging, interactive training sessions in-person and virtually. Ability to provide occasional coverage outside of normal business hours. Comfort with AI-powered tools or platforms, and curiosity to stay ahead of tech trends in Talent Development. Familiarity with Google Drive, Docs, and Slides, Udemy, Docebo, Slack, and Zoom or similar programs. Ability to manage highly sensitive situations. Comfortability with frequent change. Must be able to move throughout the office during office hours &amp; be able to move equipment weighing up to 22 KG. Legally eligible to work in India on an ongoing basis &nbsp;&nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Talent Development Partner

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.Technical Account Management In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes. The Premier and Enterprise Technical Account Manager (TAM) acts as a business advisor to specific Smartsheet customers, providing Premier Services for the customer’s priorities to maximize the value of their Smartsheet investment. You will contribute to the quality and satisfaction of the customer’s services relationship through post-consulting technical support on custom or premium application solutions. You will report&nbsp; to our Manager, Technical Account Management. This role is fully remote eligible within Costa Rica.&nbsp; You Will: Build strategic relationships with essential technical team members within our customer organizations, including the IT Directors, CTO, CIO, and Line of Business leaders, and more.&nbsp; Demonstrate an understanding of the market forces affecting our customers and offer insight into ways Smartsheet can help our customers meet their goals.&nbsp; Help customers evolve their IT maturity, improve the productive use of Smartsheet products, and empower IT to make their business better. Contribute to sustainable growth through partnerships with Services Sales, Success and Consulting team to strategize on ways to create new opportunities within their accounts. Contribute to our service profitability through portfolio management including contract usage, contribution margin, operational expense management, and revenue growth, in a manner consistent with Smartsheet legal, fiscal and personnel policies.&nbsp; Understand the Premier Services portfolio, including acquisition services such as Converse.AI, Slope and 10,000ft. Partner with Strategic Customer Success Managers and Consultants to develop long-term strategies. Manage the delivery of services across the entire support lifecycle, including Service Delivery Planning, Service Delivery Management, Incident Management / Escalations and Proactive Remediation Services.&nbsp; Lead virtual teams composed of Smartsheet, partner and customer resources to provide complex solutions that result in a one Smartsheet approach.&nbsp; Perform other duties as assigned. You Have: Strong communication skills (written, verbal, presentation), with the ability to explain technical subjects to non-technical end user personnel in large enterprises. Passion for working with leading edge, web-based technologies and a desire to understand Smartsheet's benefits, use cases, and business and technical elements. Working experience in the configuration, customization, and implementation of SaaS applications. Bachelor's degree in MIS, CIS, CS, BS or equivalent combination of relevant work experience and education. Understanding of security protocols, SSO and basic understanding of APIs. Experience with project and portfolio management. Comfort with a fast paced environment, and demonstrated ability to succeed in a dynamic and high growth technology environment supporting and delivering multiple solutions at once. Authorization to work in the U.S. for any employer on an ongoing basis. 3+ years of relevant technology, or related field experience. Experience in a customer facing role. Perks &amp; Benefits: Fully paid Health &amp; Life insurance for full-time employees and family members Equity - Restricted Stock Units (RSUs) for eligible roles Monthly stipend to support your work and productivity Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc. 12 days paid Vacation + Flexible Time Away Program 20 weeks fully paid Maternity Leave 12 weeks fully paid Paternity/Adoption Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks including a counseling membership and your own personal Smartsheet account Teleworking options from any registered location in Costa Rica (role specific) &nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Technical Account Management

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.Technical Lead Smartsheet is looking for a Technical Team Lead for its Technical Support organization to be a subject matter expert within our feature-specific Support pods. Apart from working on a broad spectrum of technical customer issues, you will work closely with our Engineering partners in managing escalations, look for and help drive improvements in case handling and quality assurance, provide technical team mentorship, be incorporated in aspects of training &amp; hiring, and bring the voice of Support and Customers to Product during feature development phases.&nbsp; A suitable candidate requires someone focused on both the customer and Support agent experiences. Comfort in multi-tasking, expert troubleshooting skills, operating in ambiguity, and confidence are key traits that will see a candidate excel in this role. The right person leverages a balance of technical, analytical and collaborative competencies as they partner with a distributed team across multiple functions and geos. The ideal candidate has a proven history of driving change to empower Support teams and is passionate about the growth and success of Smartsheet’s customers.&nbsp; At Smartsheet Support we empathize and empower others with expert engagements and are the first line of response for our customers to fix issues, share best practices, and advocate for users. Our teams of experts are aligned to various domains of knowledge, promoting the most effective and expedient customer resolution.&nbsp; You will report to a Support Manager. This role is fully remote eligible&nbsp; Estimated Breakdown: Core responsibility distribution may change depending on business and customer need but in general fall around:&nbsp; 50% Leading as your Pod’s top technical expert, help drive outcomes with SME knowledge and insights.&nbsp; 30% Operations: Provide oversight, case/queue management &amp; insights of the day-to-day operations of your Pod.&nbsp; 20% Additional duties as assigned&nbsp; You Will: Serve as your Pod’s domain subject matter expert (SME) and be proficient with other areas of the Smartsheet ecosystem&nbsp; Support customers and peers to resolve technical issues and meet team goals/SLAs in alignment with the Support mission and core values&nbsp; Serve as your team’s technical escalation point; act as the conduit to the Product and Engineering teams&nbsp; Provide technical consulting, case reviews and quality assessments, internal knowledge base management&nbsp; Assist with technical mentorship and contribute to growing overall domain knowledge within the team&nbsp; &nbsp;Partner with Pod manager and individuals/team to monitor, collaborate, and participate in your team’s case queue to ensure targets are met &nbsp;Participate in the triaging &amp; monitoring of escalation requests from our internal partner organizations Provide occasional on-call responsibilities, act as primary communication point of contact during application incidents&nbsp; Identify areas for improvement to Support process and tools; as well as the Smartsheet application, API, and our various apps and integrations&nbsp; Actively engage in the release readiness process, evaluating new features and changes&nbsp; Additional Duties as assigned You Have: 4+ years of experience in a Technical Support setting or equivalent, with a preference for operating in a high-volume technical SaaS environment with a high degree of critical thinking and problem solving&nbsp; &nbsp;3+ years experience demonstrating leadership qualities within a technical support or services organization&nbsp; Bachelor’s degree preferred, CompSci or Engineering degree a plus, or relevant industry certifications Strong sense of curiosity, expert technical troubleshooting skills, and a willingness to engage on complex matters&nbsp; Ability to thoroughly scope, research, reproduce, document, and solve technical issues&nbsp; Ability to explain complex concepts clearly&nbsp; Possess an executive presence and are comfortable briefing internal and external C-level executives on technical and matters&nbsp; Working knowledge of the Smartsheet core, API, premium apps &amp; integrations, and understanding of RESTful APIs&nbsp; A passion for delivering meaningful interactions with customers&nbsp; Strong operational skills and ability to work with and lead distributed teams and stakeholders Excellent written, verbal and interpersonal communication skills&nbsp; Willingness to travel domestic and international if applicable Perks &amp; Benefits: Fully paid Health &amp; Life insurance for full-time employees and family members Equity - Restricted Stock Units (RSUs) for eligible roles Monthly stipend to support your work and productivity Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc. 12 days paid Vacation + Flexible Time Away Program 20 weeks fully paid Maternity Leave 12 weeks fully paid Paternity/Adoption Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks including a counseling membership and your own personal Smartsheet account Teleworking options from any registered location in Costa Rica (role specific) &nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Technical Lead

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.&nbsp; We are looking for someone to help usher in our next major phase of growth by taking our packaging and pricing strategies to the next level. This role is in the Product organization and focused on product monetization via packaging and pricing to maximize customer lifetime value. It will partner closely with product teams to understand their product strategies, develop packaging and pricing options and recommendations for senior leaders, and then assist working cross-functionally to implement them. You Will: Understand product value proposition(s) to customers and the product team’s multi-phase delivery plans to assist in developing packaging and pricing plans that are durable and support Smartsheet’s growth Analyze current pricing strategies and help develop options to optimize bookings, revenue growth, and profitability Use data analysis and visualization tools to generate insight on Smartsheet’s business performance and opportunities for improvement related to the packaging and pricing of our offerings Develop analytical approaches to assess the potential impact of packaging and pricing changes using Excel and other tools to model financial impact and understand the most important assumptions and variables to propose target metrics&nbsp; Analyze historical and current pricing approaches to identify issues and develop approaches to address these issues, working cross-functionally to develop plans and drive them to resolution Evaluate and review market and competitive data to perform competitive packaging and pricing analysis Conduct external qualitative and quantitative research (MaxDiff, Conjoint) Represent the results of your analysis to cross-functional executive audiences Engage &amp; partner cross-functionally to understand business goals and support pricing and packaging processes and business alignment Assist in the development and documentation of Packaging and Pricing procedures, processes, and policy Manage the Packaging and Pricing Rhythm of the Business Perform other duties as assigned You have: 3+ years of experience in a consulting, finance, product management, or related role Bachelor's degree with coursework in economics, statistics, or a related field&nbsp; Strong analytical skills Proficiency with data reporting / visualization tools Excel/modeling skills including use of formulas, pivot tables and Macros Ability to research and learn new approaches to business problems Ability to draw conclusions from data and recommend actions Strong organizational and project management skills; comfortable multi-tasking in a fast paced environment&nbsp; Strong written and verbal communication skills Fluency in English is required Legally eligible to work in India on an ongoing basis &nbsp;&nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Sr. Packaging & Pricing Analyst (Hybrid in Bangalore)

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.Principal Product Manager, Data &amp; AI Platforms As a Principal Product Manager, Data &amp; AI Platforms at Smartsheet, you will serve as a visionary leader, responsible for the strategic direction and execution of our foundational data ecosystem. You will treat our data and AI infrastructure as a premier product, ensuring it is of high quality, architected for massive scale, and directly aligned with Smartsheet’s mission-critical business and advanced AI objectives. This is a high-impact role that bridges engineering excellence with measurable business value, driving the democratization of data and the enablement of advanced AI capabilities across the global organization. You Will: Drive Strategic Alignment: Lead the alignment of data governance and AI-driven use cases across Engineering, Product, and Business organizations to ensure unified goals, rigorous prioritization, and clear scoping of platform capabilities. Lead Product Lifecycle: Manage both inbound (requirements gathering, strategic roadmap definition) and outbound (internal/external evangelism, community engagement, customer feedback loops) product management for the data and AI platform. Own the Execution Roadmap: Define and drive the execution roadmap for critical data platform features, including the enablement of AI capabilities, streamlined data ingestion/onboarding, and foundational data vision initiatives. Champion Governance &amp; Quality: Own the business-stakeholder perspective for data quality and governance, ensuring the platform provides reliable, secure, and compliant data assets for all consumers. Deliver High-Quality Requirements: Provide a continuous stream of detailed requirements with clear, measurable acceptance criteria, demonstrating a deep understanding of both upstream data source complexities and downstream end-user consumption needs. Engage Stakeholders Extensively: Partner with cross-functional executive leaders to inform platform roadmaps and ensure the data strategy remains strategically aligned with Smartsheet’s overall product and business platform goals. Act as a Data Ambassador: Represent the data and AI platform's capabilities internally and externally, clearly communicating the value proposition of features related to data retention, security, compliance, reliability, and integrity. Provide Mentorship: Offer informal leadership and mentorship to Engineering and Product team members, fostering a culture of technical excellence, accountability, and collaborative delivery. Key Responsibilities: Data as a Product (DaaP): Evangelize and implement a "Data as a Product" mindset, shifting the organization from reactive data requests to a self-service, scalable, and visionary data platform. AI Enablement: Partner closely with AI and Engineering teams to integrate AI-driven use cases into the core data fabric, ensuring the platform robustly supports advanced machine learning, predictive analytics, and process automation. Infrastructure Strategy: Leverage a strong, current understanding of Data Lakes, Data Mesh principles, Medallion Architecture, and modern cloud data platforms (e.g., Databricks, Snowflake) to guide the technical evolution of Smartsheet’s data architecture. Data Integrity &amp; Semantic Impact: Define and manage the semantic layer and data integrity practices to ensure data is accurate, fresh, and trusted across all business units. Compliance &amp; Ethics: Establish and automate robust data governance standards, including metadata management and strict privacy compliance (GDPR, CCPA, SOC2), while maintaining engineering velocity. Qualifications &amp; Skills: Experience: 8+ years of experience in Product Management, with a significant and proven focus on AI &amp; data infrastructure, core backend platforms, or high-scale technical SaaS products. Execution Focus: Proven track record of owning and successfully driving execution roadmaps for critical, scalable, and reliable data systems. Technical Depth: Extensive and current understanding of: AI Foundations and Platforms: Agentic frameworks, transformer architectures, prompt engineering,rag, fine-tuning techniques, vector databases, and embedding strategies. Data Platforms: Deep familiarity with leading cloud data platforms (e.g., Databricks, Snowflake). Data Warehousing: Knowledge of Dimensional Modeling and Data Vault 2.0 (DV2.0). Architecture: Experience with Medallion Architecture and contemporary Data Integrity practices. Communication Mastery: Exceptional ability to translate complex technical debt or architectural needs into clear business value, actionable initiatives, and precise "acceptance criteria" for diverse technical and non-technical stakeholders. Customer-Centricity: Ability to treat internal developers, analysts, and external partners as "customers," utilizing research and data to identify and remove friction in the data consumption and contribution journey. Architectural Fluency: High-level understanding of data governance, semantic impact, and data modeling, with the ability to lead and navigate complex architectural discussions with senior engineering teams. &nbsp;&nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Principal Product Manager, Data & AI Platforms ( Hybrid in Bangalore )

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.As a global leader in Collaborative Work Management and with a market cap of $10bn we’ve experienced incredible growth in EMEA, expanding from one team and three engineers in 2018 to 9 teams with over 70 engineers in 2024. Now we’re continuing to expand in India. As the Director of Engineering, you will build capabilities to empower the world's largest companies to transform their approach to work. You will support teams that own identity and access as well as features that IT Administrators use to manage and secure their users and their work. You will maximize strategic outcomes through execution and service operations while helping engineers excel in their career. You Will: Comfortable accepting responsibility for impact, service availability, and the effectiveness of your teams. Willing to challenge technical choices and your business partners to maximize impact together. Passionate about continuous improvement and have built learning organizations that keep up with the state-of-the-art and set an example for your team. An expert at Agile, continuous delivery, DevOps and will advocate for the culture and processes required to maintain smooth high-quality delivery. Dive deep into technology and are on the forefront of the latest tools and strategies and help evaluate, prototype, and introduce them to our team. Provide coaching and leadership in software best practices, automated test strategies, and work toward flattening the cost of change curve for our software services. Articulate both in writing and when speaking to different audiences, including executives, customers and engineers. A talent magnet that builds diverse teams and retains the best by keeping them engaged and motivated. Experienced balancing delivery and technical debt through refactoring. Perform other duties as assigned You Have:&nbsp; 4+ years microservice web application development. 10+ years of combined system architecture experience across at least 3 languages and frameworks. 3+ years experience managing software organizations with &gt;20 people. Experience with tools such as CloudFormation, CloudTrail, CloudWatch, Elastic Load Balancing, API Gateway, AWS Lambda, EC2, Route 53, etc. Experience with NoSQL, Relational Databases, Object Store architectures across globally replicated cloud instances Experience building autoscaling, distributed systems BS in Computer Science or equivalent industry experience Strong Computer Science fundamentals in API design, data structures, and algorithms. Training and experience with Agile and Lean methodologies Legally eligible to work in India on an ongoing basis Fluency in English is required &nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Director, Engineering (Hybrid in Bangalore)

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.We are looking for someone to help usher in our next major phase of growth by taking our packaging and pricing strategies to the next level. This role is in the Product organization and focused on product monetization via packaging and pricing to maximize customer lifetime value. It will partner closely with product teams to understand their product strategies, develop packaging and pricing options and recommendations for senior leaders, and then assist working cross-functionally to implement them. You will report to our Senior Director&nbsp;and will work remotely from Bulgaria, collaborating with passionate teams across the globe to define the future of work collaboration. You Will: Understand product value proposition(s) to customers and the product team’s multi-phase delivery plans to assist in developing packaging and pricing plans that are durable and support Smartsheet’s growth Analyze current pricing strategies and help develop options to optimize bookings, revenue growth, and profitability Use data analysis and visualization tools to generate insight on Smartsheet’s business performance and opportunities for improvement related to the packaging and pricing of our offerings Develop analytical approaches to assess the potential impact of packaging and pricing changes using Excel and other tools to model financial impact and understand the most important assumptions and variables to propose target metrics&nbsp; Analyze historical and current pricing approaches to identify issues and develop approaches to address these issues, working cross-functionally to develop plans and drive them to resolution Evaluate and review market and competitive data to perform competitive packaging and pricing analysis Conduct external qualitative and quantitative research (MaxDiff, Conjoint) Represent the results of your analysis to cross-functional executive audiences Engage &amp; partner cross-functionally to understand business goals and support pricing and packaging processes and business alignment Assist in the development and documentation of Packaging and Pricing procedures, processes, and policy Manage the Packaging and Pricing Rhythm of the Business Perform other duties as assigned You have: 3+ years of experience in a consulting, finance, product management, or related role Bachelor's degree with coursework in economics, statistics, or a related field&nbsp; Strong analytical skills Proficiency with data reporting / visualization tools Excel/modeling skills including use of formulas, pivot tables and Macros Ability to research and learn new approaches to business problems Ability to draw conclusions from data and recommend actions Strong organizational and project management skills; comfortable multi-tasking in a fast paced environment&nbsp; Strong written and verbal communication skills Fluency in English is required Legally eligible to work in Bulgaria on an ongoing basis &nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Sr. Packaging & Pricing Analyst (Remote from Bulgaria)

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.The UX Research (UXR) Team leads critical research efforts at Smartsheet. Our goal is to empower our Product Design partners with the insights they need to make well-informed design decisions. We also use our insights and perspective to inform cross-functional product development and alignment. We're a highly motivated, detail-oriented group with a passion for products, people, and bigger-picture insights. Researchers at Smartsheet come from a diverse range of traditional and non-traditional backgrounds. We apply a wide range of research methodologies, human-centered design practices, and principles of human cognition to create engaging, valuable, and intuitive user experiences for our customers. As a member of the User Experience team, you'll shape the future of work. This full-time position reports to the UX Manager and can be located in our Bellevue, WA office, or you may work remotely from anywhere in the US where Smartsheet is a registered employer. You Will: Conduct &amp; support research projects from end-to-end within a product area, with supervision and guidance. Distill research data into insights and actionable recommendations that impact features and product teams. Present research findings and represent user insights effectively to working teams and stakeholders, including UX designers, product managers, and engineers. Apply appropriate evaluative research methods to answer product and design questions, with direction. Manage all stages of the research process, with guidance, including plan development, recruiting coordination, execution, synthesis, and reporting. Actively learn about Smartsheet's business, product, and user needs, leveraging this knowledge to inform your research and collaborations. Align immediate research tasks and project planning with overarching business goals and product area objectives. Seek out feedback and mentorship from more experienced researchers to continuously improve your research craft. Take ownership and accountability for your assigned work, following through on commitments and timelines. Build trust with team members and stakeholders through responsiveness, timeliness, and by involving partners in the research process. Support other duties as needed You Have: Less than 3 years of experience in UX research or a related field. Familiarity with various UX research methodologies, particularly evaluative methods such as usability testing, interviews, and surveys. An understanding of basic user needs for specific product areas and the ability to use this knowledge to propose and inform research studies. Basic understanding of overarching business goals and primary objectives of product areas. Strong communication and presentation skills, with the ability to convey complex ideas clearly and authentically. The ability to receive and respond to feedback constructively and with an open mind. A self-motivated, detail-oriented, and collaborative team player mindset. Curiosity about the world of design and product development. A Bachelor's or Master's degree in a related field (e.g., Psychology, Human-Computer Interaction, Journalism, Anthropology, Communication, Design, etc.) or equivalent practical experience. Must be legally eligible to work in the US on an ongoing basis. Current US Perks &amp; Benefits: HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus Sick Time Off US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 paid holidays per year Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.US Base Salary Pay Range$110,000&mdash;$143,750 USD&nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

UX Researcher I

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.Smartsheet is looking for a Partner Operations Specialist to support the sales teams throughout the sales cycle.&nbsp; In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes. This role will be based out of Costa Rica and reports to our Manager of Partner Operations based in Costa Rica. This role operates on a fixed overnight schedule, running from Sunday through Thursday. Specific shift hours and additional operational details will be discussed in-depth during the interview process for qualified candidates. You Will: Support all sales teams and channel partners throughout the complete sales cycle to meet customer needs Work within the Salesforce.com CRM &amp; CPQ system to assist sales reps Manage high volume intake queue, maintaining consistent SLAs&nbsp; Manage partner deal registration process (lead routing)&nbsp; Review contracts and order paperwork for completeness and accuracy Create custom order forms, provide guidance on complex deal structures, and escalate specialized issues to appropriate stakeholders for resolution&nbsp; Quickly learn and master the quoting process Coordinate deal reviews with sales; support training, development, and compliance with operational policies Manage the daily deal approval process Work between the Finance, Legal, Professional Services, and Sales departments to ensure sales transactions are quick and efficient Identify areas for improvement in the Quote to Cash Cycle to accelerate order processing for improving sales efficiency Assist with the reconciliation of multiple transactions and other contract related adjustments Respond to Partner inquiries (purchase orders, quote requests, invoices, order confirmations, status updates, pricing details) You Have: 2+ years of experience with Order Management, Sales Ops, or Deal Desk at a SaaS organization 2+ years of experience working with channel partners Ability to ensure order detail and documentation is updated and entered in the system Familiarity with financial or revenue recognition principles and contracting guidelines Experience in a high volume / multi transactional environment for EOM, EOQ, and EOY&nbsp; Ability to thrive in a fast-paced,evolving, high-growth environment; ability to execute on new processes Ability to problem solve and work cross departmentally with multiple stakeholder Communicates clear and effectively to various situations and audiences&nbsp; Experience working in Salesforce, Smartsheet and Tableau preferred&nbsp; Perks &amp; Benefits: Fully paid Health &amp; Life insurance for full-time employees and family members Monthly stipend to support your work and productivity Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc. 12 days paid Vacation + Flexible Time Away Program 20 weeks fully paid Maternity Leave 12 weeks fully paid Paternity/Adoption Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to LinkedIn Learning online courses Company Funded Perks including a counseling membership and your own personal Smartsheet account Teleworking options from any registered location in Costa Rica (role specific) &nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Partner Operations Specialist

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.Smartsheet is looking for an Account Executive &nbsp;to join our Strategic New Business Accounts team in the Enterprise organization.&nbsp; You will be responsible for increasing software sales and driving expansion across a large territory of Global 2000 Accounts.&nbsp; A proven track record of exceeding quota with tenacity, great attitude, accountability, high energy, integrity and discipline is crucial to success on the Large Enterprise team. You will report to our Regional Director, Enterprise&nbsp; You Will:&nbsp; Exceed quarterly and annual sales software and services sales quotas by driving expansion sales within accounts Proactively manage large number of early stage accounts with a balanced approach of executing repeatable plays and custom targeted campaigns that result in consistent over-performance vs. goals Develop new business sales opportunities by analyzing and proactively targeting high-value needs across multiple teams and business lines in assigned accounts Execute a complex, high value solution-based sales process encompassing multiple groups within a Global 2000 Account using solid Smartsheet platform product competency Articulate and demonstrate Smartsheet's unique business, solution and functional value Lead ongoing engagement with customer executives (VP and C-level) and Smartsheet leadership&nbsp;&nbsp; Build territory plan that results in sales expansion across accounts and ensures the achievement of annual quota&nbsp; Determine account strategies that ensure sales velocity by partnering with Solutions Engineers, Customer Success Representatives, and Enterprise Sales Representatives Proactively develop unsolicited proposals that align with customer initiatives and position Smartsheet as an enterprise software solution provider Accurately forecast sales opportunities, while tracking and using important metrics that predict sales success Use Smartsheet in the execution of daily sales activities Track all relevant sales activity using our CRM platform &nbsp;Other duties as assigned You Have:&nbsp; Enterprise sales success; experience exceeding quotas and receiving recognition and awards Experience selling enterprise software, ideally the newest SaaS solutions Proven new business selling skills Experience prospecting for, identify and create solution-based sales opportunities Experience accomplishing a complex, solution-based strategic sales process Experience managing a large and diverse pipeline of sales opportunities Outstanding time management skills, focusing with discipline on high value activities Experience working in a fast-paced, high growth company where change is a constant Bachelor’s degree or equivalent&nbsp; &nbsp;Current US Perks &amp; Benefits: HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus Sick Time Off US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 paid holidays per year Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.US Base Salary Pay Range$112,500&mdash;$147,500 USD&nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Enterprise Account Executive (Select)

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.Corporate Systems Engineering builds and operates the software platforms, integrations, and automations that power Smartsheet’s core business functions across Finance, Sales/GTM, and People &amp; Culture.&nbsp; Our team owns mission-critical systems and workflows that enable how the company hires, sells, bills, pays, reports, and scales. We operate at the intersection of software engineering, enterprise platforms, and business-critical data, treating internal systems with the same rigor, reliability, and product mindset as customer-facing software. The Finance Systems team engineers and operates the platforms that support financial operations, including ERP, procurement, billing, and compliance.&nbsp; We work across configuration, extensibility, and integration to ensure systems are scalable, auditable, and resilient, treating code, configurations, and controls with the same rigor as software. As a Senior Software Engineer I (Finance Systems), you will lead the design, build, and operation of systems and workflows that directly support business execution at scale.&nbsp; You will own complex technical initiatives, partner with Product Managers and stakeholders on technical roadmaps, and mentor junior engineers. You will report into a Manager, Enterprise Systems, and can be based in our Bellevue, WA office, or you may work remotely from anywhere in the US where Smartsheet is a registered employer. You Will: Systems Architecture &amp; Optimization: Engineer and lead the end-to-end lifecycle—analysis, prioritization, and technical implementation—of scalable process improvements within the Financial Systems ecosystem. Scalable Infrastructure &amp; M&amp;A: Architect and facilitate the seamless integration of new subsidiaries and business ventures, treating the Financial Systems stack as a modular platform capable of rapid scaling and deployment. System Configuration &amp; Compliance: Implement programmatic system configurations that balance complex business logic with rigorous automated compliance and regulatory standards. Technical Mentorship: Serve as a Lead Engineer, mentoring junior team members on configuration quality, system design patterns, and industry-standard technical best practices. Cross-Functional Collaboration: Forge high-impact partnerships with stakeholders to align technical system capabilities with long-term business strategy. 3rd Party Lifecycle Management: Manage the full deployment and maintenance lifecycle of 3rd party bundles and plugins, ensuring technical compatibility and system stability through rigorous version control. Technical Feasibility &amp; Scoping: Partner with Product Managers to evaluate the technical feasibility of backlog items, translating business objectives into high-level system requirements and architectural blueprints. Test-Driven Design: Collaborate with the development team to architect and execute comprehensive testing frameworks (Unit, UAT, Regression) for all new system solutions. Security &amp; ITGC Engineering: Design and enforce system controls compliant with SOX requirements and IT General Controls (ITGC), treating compliance as an integral component of the system’s "Security-as-Code."&nbsp; Vendor Engineering Liaison: Lead technical engagements with third-party vendors and professional services, acting as the primary technical advocate for the internal platform's integrity. Platform Expertise: Act as a Subject Matter Expert (SME) for the Corporate Financial Systems stack providing high-tier technical consulting to internal users. Participate in product support rotation and incident response helping improve operational excellence and mentor broader teams through root cause analysis, MTTR and other incident best practices. Participate and lead design reviews and code reviews to ensure finance system architecture adheres to both functional and non-functional needs. You Have: 5+ years of relevant work experience in IT or Financial systems configuration Experience supporting Financial Systems in a&nbsp; multi-company / multi-national environment Hands-on working experience in the configuration, customization, and implementation of corporate applications - NetSuite (including SuiteScript, SuiteFlow and Saved Searches), Coupa, Avalara, and Stripe Experience with or exposure with NetSuite REST/SOAP APIs, SuiteScript, or similar platform extensibility and integration patterns Familiarity with AI-assisted development tools and automation concepts High level of motivation, self-starter, excellent at follow-up, team-player with ability to deliver within defined timelines Strong communication skills (written, verbal, presentation), with the ability to explain technical subjects to non-technical end user personnel in large enterprises Proven ability to drive projects from concept through completion Proven ability to interact with individuals at all levels of the organization Strong understanding of the Agile process Legally eligible to work in the U.S on an ongoing basis. Current US Perks &amp; Benefits: HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus Sick Time Off US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 paid holidays per year Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.US Base Salary Pay Range$145,000&mdash;$200,000 USD&nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Senior Software Engineer I - Finance Systems (Remote Eligible)

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.Smartsheet is hiring a Senior Machine Learning Operations Engineer to architect our machine learning production lifecycle. Your mission is to maintain and deploy ML models to a scalable, reliable, and secure production environment. You will design and maintain the infrastructure, automation, and monitoring systems that ensure our AI products are high-performing and cost-effective. You will report to our Director, Analytics Engineering &amp; Data Governance located in our Bellevue, WA office, or you may work remotely from anywhere in the US where Smartsheet is a registered employer. You Will: Build and deploy machine learning (ML) models and data pipelines, from training to inference, in production using MLOps best practices. Monitor and maintain production ML models by identifying and correcting for model drift/staleness, incorporating user feedback loops, and retraining models as necessary. Build, finetune, or use pre-trained LLMs, deep learning models or traditional machine learning models. Scale AI/ML Services using model optimization and accelerators. Evaluate and recommend AI or ML solutions for the product using any combination of vendor solutions and/or custom built models. Provide architectural direction and leadership for a team consisting of data, ML, and software engineers. Distill complex ML concepts into easy to follow technical documentation. Partner effectively with software engineers and product managers to integrate the machine learning solution into the product. You Have: 5+ years of experience with creating, deploying and scaling machine learning solutions in a cloud environment (eg. AWS, GCP, Azure) and ability to use tools such as SageMaker, Glue, Lambda, Docker etc. to create ML models and data pipelines.&nbsp; 7+ years of programming experience in languages used in AI/ML (eg python, scala etc) 4+ years of experience in developing deep learning and traditional ML models using common frameworks like pytorch, tensorflow, huggingface, scikit-learn etc. Strong applied data science skills - ability to recognize data patterns, understand how and when to use various machine learning approaches (eg. supervised/unsupervised learning, deep learning etc.), and evaluate the performance of ML algorithms.&nbsp; Proven ability to remain up-to-date with the latest advancements in Generative AI approaches (eg. OpenAI, LangChain, Stable Diffusion APIs). Experience developing, documenting, and supporting REST APIs A degree in Computer Science, Engineering, or a related field or equivalent practical experience. Legally eligible to work in the U.S. on an ongoing basis &nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Sr. Machine Learning Operations Engineer

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.Smartsheet is seeking a Sr. Services Operations Analyst to serve as a senior individual contributor and subject matter expert responsible for the operational health, scalability, and governance of the Professional Services business. This role plays a critical leadership function across Services Operations by owning complex operational domains, driving cross-functional initiatives, and acting as the primary expert for Statement of Work (SOW) creation, redlining, and template governance. The role reports to the Sr. Manager, Services Operations (US). What You’ll Do Statement of Work (SOW) Ownership &amp; Governance Serve as the primary owner and subject matter expert for Professional Services SOWs, including creation, redlining, review, and operational approval Partner with Sales, Legal, Finance, and Professional Services leadership to ensure SOWs are operationally sound, deliverable, and aligned with revenue recognition and delivery standards Identify and mitigate operational, financial, and delivery risk during SOW review, including scope clarity, assumptions, dependencies, milestones, and acceptance criteria Own and maintain SOW templates, content libraries, and standard clauses, ensuring consistency, compliance, and scalability across services offerings Drive continuous improvement of SOW structure, language, and processes to reduce friction, cycle time, and downstream delivery issues Act as an escalation point for complex or non-standard SOWs, including custom delivery models and edge cases Operational Ownership &amp; Subject Matter Expertise Serve as a trusted subject matter expert across Professional Services Operations, including PSA tooling, intake, project setup, billing readiness, forecasting, and delivery governance Provide operational leadership and decision support to stakeholders without formal authority Act as an escalation point for complex operational issues impacting services delivery, revenue, or customer outcomes Cross-Functional Partnership Partner closely with Sales, Professional Services, Finance, Legal, Resource Management, and Sales Support to operationalize services engagements from deal close through delivery and billing Translate business and contractual requirements into executable operational processes and system configurations Support alignment across teams by proactively identifying dependencies and risks Operational Excellence &amp; Process Improvement Own and drive improvements to Services Operations processes, frameworks, and controls to improve efficiency, predictability, and scale Lead enhancements to PSA system usage, data integrity, reporting, and governance Identify opportunities for automation, simplification, and standardization across services workflows Execution &amp; Delivery Enablement Perform and oversee complex project setup and operational configuration to ensure engagements align with contractual terms and financial requirements Support delivery teams and leadership with troubleshooting project-level issues related to scope, forecasting, resourcing, and billing Manage competing priorities and initiatives across stakeholders Documentation, Standards &amp; Enablement Create, maintain, and evolve SOPs, playbooks, and process documentation, including SOW guidance and intake standards Establish operational standards and best practices that reduce reliance on tribal knowledge Communicate changes clearly and support adoption across global stakeholder groups What You Bring 5+ years of experience in Professional Services Operations, Deal Desk, Business Operations, or a related function Extensive experience creating, reviewing, and redlining Statements of Work in a SaaS or Professional Services environment Strong understanding of Professional Services delivery models and PSA systems Proven ability to independently lead complex operational initiatives Demonstrated ability to influence without authority and operate as a trusted advisor Strong analytical, process, and problem-solving skills Excellent written and verbal communication skills Perks &amp; Benefits: Fully paid Health &amp; Life insurance for full-time employees and family members Monthly stipend to support your work and productivity Asociacion Solidarista with employee and employer contributions, as well as potential alliances with entities such as universities, gyms, etc. 12 days paid Vacation + Flexible Time Away Program 20 weeks fully paid Maternity Leave 12 weeks fully paid Paternity/Adoption Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development, including access to Udemy online courses Company Funded Perks, including a counseling membership and your own personal Smartsheet account Teleworking options from any registered location in Costa Rica (role-specific).&nbsp; &nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Sr. Services Operations Analyst

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.As the Vice President of Customer and ABM marketing, you will lead and provide strategic direction for an account-focused team, shaping the strategy and go-to-market plans for our customers and our most strategic accounts. You are responsible for driving customer engagement, retention, advocacy, and lifetime value. This role builds and oversees all marketing programs aimed at existing customers — transforming them into loyal advocates and growth drivers. This leader will work cross-collaboratively to analyze customer data, collaborate with Sales and Customer Experience teams to support business initiatives, and develop the customer journey to maximize customer lifetime value They will lead the development and execution of a global Account-Based Marketing (ABM) strategy that drives engagement, accelerates growth, and strengthens relationships with top target accounts—both customers and prospects. This role requires a visionary leader who can align ABM initiatives with business priorities, foster cross-functional collaboration, and champion innovative approaches to deliver measurable impact. You Will: Strategic Leadership: Define and implement a global ABM strategy aligned with business objectives to accelerate pipeline and revenue growth across priority accounts. Scale ABM programs globally, ensuring consistency while adapting to regional needs. Develop and implement customer marketing strategies aligned with business objectives and the customer journey. Collaborate with sales, customer success, and product teams to understand customer needs and align marketing efforts. Develop compelling customer success stories, testimonials, and case studies. Collaborate with global campaigns to create and manage customer-focused content across various channels (email, social media, website). Team Management: Lead and mentor a global team of ABM &amp; customer marketing professionals, fostering a culture of innovation, collaboration, and excellence. Partner with regional and global marketing teams to ensure seamless execution of ABM &amp; customer initiatives. Ignite a culture of inclusivity, recognizing the strengths that individuals bring to the team to promote engagement and development opportunities&nbsp; Sales Alignment: Collaborate closely with sales leadership to align ABM programs with key account priorities, vertical strategies, and growth opportunities. Act as a trusted advisor to account teams, driving joint planning and execution. Customer Experience Alignment: analyze customer data, collaborate with Customer Experience teams to support business initiatives, and develop the customer journey to maximize customer lifetime value. Innovation &amp; Best Practices: Champion best practices and introduce new methodologies, tools, and approaches to enhance program effectiveness. Champion AI-enabled productivity tools and data insights to augment team performance and reduce manual effort. Utilize intent data and analytics to inform strategy, optimize performance, and demonstrate ROI. Measurement &amp; Reporting: Leverage insights from multiple sources to design, implement, and report on ABM &amp; Customer program effectiveness and impact to pipeline growth. Continuously refine strategies based on data-driven learnings and business outcomes. You Have: Education and Experience Requirements: Bachelor’s Degree required At least 12 years of professional marketing experience, including leading an ABM team Experience in the software B2B market Skills and Abilities Required: Experience with predictive insights and marketing tools such as Demandbase, Marketo, and Salesforce Confidence collaborating across marketing and sales leadership, and cross-functional working Proven experience in leading ABM teams and programs Able to prioritise and manage key stakeholders to ensure alignment and collaboration Understanding of key business challenges within IT and software development, top IT initiatives, industry forums, groups, and buying processes &nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

VP, Global Customer Marketing and Account Based Marketing

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.As Vice President of Global Field &amp; Partner Marketing, you will lead a worldwide team responsible for driving demand generation, pipeline acceleration, and partner engagement across all regions. This strategic leadership role requires a global mindset, deep expertise in field and partner marketing, and the ability to align regional execution with corporate objectives. You will collaborate with sales, partner alliances, and all functions of corporate marketing to deliver integrated programs that scale globally while meeting regional needs. &nbsp; You Will: Define and execute both global field and partner marketing strategies&nbsp; aligned with corporate goals. Lead and mentor regional field marketing directors and partner marketing managers across Americas, EMEA, and APJ. Establish global governance and best practices for regional execution and partner engagement. Develop and scale global partner marketing programs to drive joint pipeline with strategic partners. Collaborate with partner alliances and channel teams to create co-marketing initiatives, MDF programs, and joint campaigns. Oversee global demand generation field level programs, ensuring consistency in messaging and execution across regions. Collaborate and help drive multi-touch campaigns leveraging digital, events, ABM, and partner-led initiatives. Partner with marketing operations and analytics teams to implement global dashboards and KPIs for pipeline, ROI, and partner contribution. Use insights to optimize programs and allocate resources effectively.&nbsp; Establish bi-directional pipeline review cadence with Sales to effectively collaborate for program impact, leverage, and optimizations&nbsp; Establish FMMs and PMM as the strategic marketing partner of Sales Work closely with global sales leadership, product marketing, and campaign marketing teams to ensure alignment. Champion AI-enabled productivity tools and data insights to augment team performance and reduce manual effort. Ignite a culture of inclusivity, recognizing the strengths that individuals bring to the team to promote engagement and development opportunities&nbsp; Other duties as assigned &nbsp; You Have: 12+ years in B2B enterprise software marketing, with at least 5 years in a global leadership role. Bachelor’s Degree required Experience in the software market Proven success in building and scaling high-performing global field and partner marketing teams. Expertise in partner ecosystems and co-marketing strategies. Strong understanding of global demand generation, ABM, and digital marketing. Experience with marketing automation and CRM platforms (Marketo, Salesforce). Exceptional leadership, communication, and influencing skills. Strategic thinker with operational excellence. Ability to balance global consistency with regional flexibility. Strong executive presence and stakeholder management skills. Current US Perks &amp; Benefits: HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus Sick Time Off US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 paid holidays per year Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.US Base Salary Pay Range$272,500&mdash;$317,500 USD&nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

VP, Global Field & Partner Marketing

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.Automation is the key to creating highly reliable and secure large-scale software systems. Are you someone who engineers solutions to problems rather than simply fixing the same thing over and over again? Can you protect Smartsheet against attackers? We are looking for a Senior Software Engineer with passion for security and platform engineering (which combines elements of development, site reliability, devops, and security), to join our global Secure Platform Operations team. In this critical role, you will be a leader in maturing our security and reliability posture by treating both as software engineering challenges, as well as system-wide optimization for Smartsheet engineering including supporting migrations and modernizations for feature teams to the platform. You will architect, automate, and operate a highly reliable, scalable, and defensible production environment with a great developer experience, directly impacting our ability to deliver a world-class service to our customers 24/7. This is a unique opportunity to truly apply Platform Engineering concepts and technologies, working at the intersection of infrastructure, automation, security, and developer experience to build a platform that is resilient, secure, and easy to use and maintain.&nbsp; What You Will Do: Engineer Secure and Resilient Infrastructure: Design, build, maintain, and improve secure, scalable, and highly available infrastructure in our multi-cloud environment (primarily AWS) using Infrastructure as Code (IaC) principles with tools like Terraform, Kubernetes, and Helm. Automate Proactive Security: Engineer and automate threat detection, incident response, and vulnerability management processes. You will build the tools and workflows that allow us to respond to threats at machine speed. Secure the Software Development Lifecycle: Architect and secure our CI/CD pipelines, integrating automated security tooling (SAST, DAST, SCA) to provide developers with fast, actionable feedback. Master Container Security: Manage, operate, and secure our container orchestration platform (Kubernetes), implementing best practices for container security from the registry to runtime, including knowledge of hardening requirements such as CIS Benchmarks or DISA STIG. Lead Incident Response: Act as a technical lead during security and reliability incidents, driving resolution and conducting blameless post-mortems to engineer preventative solutions. Drive Automated Compliance: Implement and automate technical controls to ensure continuous compliance with frameworks such as FedRAMP, SOC 2, and ISO 27001. Mentor and Lead: Serve as a subject matter expert for security and reliability, mentoring other engineers and championing a culture of operational excellence and security ownership across the organization. What You Have:&nbsp; 8+ years of progressive experience in technology, with at least 5 years in a hands-on senior role such as Site Reliability Engineering, or DevOps. A BS or MS in Computer Science, Engineering, or a related field, or equivalent industry experience. Expert-level proficiency in at least one major cloud provider, preferably AWS, with deep knowledge of core infrastructure and security services. Expert-level proficiency with Infrastructure as Code, particularly Terraform. Expert-level proficiency in a scripting or programming language such as Python, Go, or Ruby, with a proven history of building automation and custom tooling. Deep experience with containerization and orchestration technologies (Kubernetes), including securing containerized environments. Proficiency with the modern security operations toolchain, including SIEM, EDR, and vulnerability scanning technologies. Experience integrating security tools (SAST, DAST, SCA) into CI/CD pipelines. A critical thinker with a proven ability to troubleshoot complex problems in high-pressure production environments. Excellent verbal and written communication skills and a collaborative spirit. This will include fluency in English. Must be a U.S. Citizen or a U.S. National to meet federal compliance requirements Nice to Have: Advanced industry certifications such as CISSP, CISM, OSCP, or cloud-specific security certifications. Experience with compliance frameworks like FedRAMP, ISO27001, SOC2. Current US Perks &amp; Benefits: Medical/vision and dental coverage options for full-time employees 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus Sick Time Off US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 paid holidays per year Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.US Base Salary Pay Range$175,000&mdash;$245,000 USD&nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Sr. SEII, Secure Platform Operations (Remote Eligible)

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.Smartsheet is seeking a highly motivated and results-oriented Account Executive, Expansion to drive significant revenue growth within a Denmark territory of accounts within the Commercial segment (500-5,000 employees). You will be responsible for expanding existing customer relationships across the entire portfolio of Denmark HQ’d Commercial accounts. You will develop and execute strategic account plans, drive cross-selling and upselling opportunities, and ensure Smartsheet’s footprint grows within Denmark. This role requires a strong understanding of local market dynamics, the ability to build and maintain strong customer relationships, and a proven track record of success in achieving sales targets with Denmark based customers. This role will report to a Regional Director, Nordics &amp; Netherlands. You Will: Drive significant expansion revenue within the Denmark Commercial territory by building a sales pipeline, exceeding quotas, and managing sales cycles using ValueSelling and MEDDICC. Develop strategic account plans, fostering strong relationships with existing customers and channel partners, driving cross-selling and upselling, expanding Smartsheet's brand awareness with business users, middle-management and executives Collaborate with cross-functional teams to progress and win transactional and strategic opportunities&nbsp; Forecast accurately and track sales opportunities using sales tools such as Salesforce and Clari Prospect utilising tools like Outreach, Tableau, ZoomInfo and LinkedIn to proactively engage your book of business and initiate sales processes to build pipeline Be proactive visiting customers in-person and supporting local in-region Marketing events Run high-quality discovery, aligning with customers on business drivers and strategic objectives to create a mutual evaluation plan that has clear timelines and drives urgency Perform other duties as assigned You Have: Experience selling to Denmark based organisations and Danish language proficiency 3+ years of successful SaaS sales experience with a proven track record of exceeding quotas in the Commercial segment with experience selling into Denmark based organisations Demonstrated experience building and maintaining strong, long-term customer relationships within the Commercial segment. Proven ability to drive cross-selling and upselling opportunities within existing accounts. Experience using and applying ValueSelling and MEDDICC&nbsp; Strong understanding of SaaS business models and the competitive landscape in the Commercial segment. Proficiency in CRM systems (e.g., Salesforce) and other sales productivity tools. Excellent communication, presentation, and interpersonal skills. Strong analytical &amp; problem-solving skills. Bachelor's degree or equivalent experience. Legally eligible to work in the UK on an ongoing basis Perks &amp; Benefits: Employer-paid Private Medical and Dental, additional cost for family members Monthly contributions toward your pension Monthly stipend to support your work and productivity 25 days paid for Holiday + Bank Holidays + Flexible Time Away Program 20 weeks fully paid Maternity Leave 12 weeks fully paid Paternity/Adoption Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks including a counseling membership, salary sacrifice options, and your own personal Smartsheet account. Teleworking options from any registered location in the UK (role specific) &nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Commercial Account Executive - Danish Speaking

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.Smartsheet seeks a highly accomplished&nbsp;Enterprise Account Executive to drive significant revenue growth within a select portfolio of large enterprise accounts (5,000+ employees). This strategic role focuses on deepening existing customer relationships and expanding Smartsheet's footprint within these key accounts. You will develop and execute comprehensive account plans, drive cross-selling opportunities, and land new departments across the enterprise. This is a highly impactful role for a driven and results-oriented sales professional who thrives in a collaborative environment and excels at building long-term customer partnerships. This role is based at Smartsheet in Munich, Germany (hybrid or DE, remote eligible) and reports to a Regional Director, DACH Sales. You Will: Exceed quarterly and annual software and services sales quotas by driving expansion sales within a portfolio of accounts that are in early-stage maturity with Smartsheet Lead primary and secondary account teams by partnering with Sales Engineering, Consulting, Customer Success, Marketing and Sales Development Develop short and long-term growth and renewal strategies across your customer base Execute complex, high-value solution-based sales processes Develop &amp; execute strategic account plans for less than 30 enterprise accounts (5,000+ employees). Drive revenue growth through cross-selling, upselling, and landing new departments. Build &amp; maintain strong, long-term customer relationships at all levels. Lead &amp; collaborate with cross-functional teams (Sales Engineering, Consulting, Customer Success, Marketing). Manage &amp; close complex sales cycles, including needs analysis, solution design, and contract negotiation. Accurately forecast sales opportunities and track key performance indicators (KPIs). Leverage Smartsheet and other sales tools to manage accounts and track progress. Champion Smartsheet's values and contribute to a positive &amp; collaborative team environment. Perform other duties as assigned. You Have: 5+ years of successful enterprise software sales experience with a proven track record of exceeding quotas. Experience using MEDDICC and solution selling methodologies. Demonstrated experience building &amp; maintaining strong, long-term customer relationships at the executive level within large enterprise accounts. Proven ability to drive cross-selling and land new departments within existing customer organizations. Experience of working with partners for resale and implementation. Expertise in developing and executing complex sales cycles and closing large, strategic deals. Strong understanding of SaaS business models and the competitive landscape. Proficiency in CRM systems (e.g., Salesforce) and other sales productivity tools. Excellent communication, presentation, and interpersonal skills. Strong analytical &amp; problem-solving skills. Bachelor's degree or equivalent experience. Fluency in German &amp; English is required Legally eligible to work in Germany on an ongoing basis. &nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.Smartsheet seeks a highly accomplished Account Executive - Enterprise Expansion to drive significant revenue growth within a select portfolio of large enterprise accounts (5,000+ employees). This strategic role focuses on deepening existing customer relationships and expanding Smartsheet's footprint within these key accounts. You will develop and execute comprehensive account plans, drive cross-selling opportunities, and land new departments across the enterprise. This is a highly impactful role for a driven and results-oriented sales professional who thrives in a collaborative environment and excels at building long-term customer partnerships. This role is based at Smartsheet in London, UK (hybrid or UK, remote eligible) and reports to a Regional Director, French Sales. You Will: Exceed quarterly and annual software and services sales quotas by driving expansion sales within a portfolio of accounts that are in early-stage maturity with Smartsheet Lead primary and secondary account teams by partnering with Sales Engineering, Consulting, Customer Success, Marketing and Sales Development Develop short and long-term growth and renewal strategies across your customer base Execute complex, high-value solution-based sales processes Develop &amp; execute strategic account plans for less than 30 enterprise accounts (5,000+ employees). Drive revenue growth through cross-selling, upselling, and landing new departments. Build &amp; maintain strong, long-term customer relationships at all levels. Lead &amp; collaborate with cross-functional teams (Sales Engineering, Consulting, Customer Success, Marketing). Manage &amp; close complex sales cycles, including needs analysis, solution design, and contract negotiation. Accurately forecast sales opportunities and track key performance indicators (KPIs). Leverage Smartsheet and other sales tools to manage accounts and track progress. Champion Smartsheet's values and contribute to a positive &amp; collaborative team environment. Perform other duties as assigned. You Have: 5+ years of successful enterprise software sales experience with a proven track record of exceeding quotas. Experience using MEDDICC and solution selling methodologies. Demonstrated experience building &amp; maintaining strong, long-term customer relationships at the executive level within large enterprise accounts. Proven ability to drive cross-selling and land new departments within existing customer organizations. Experience of working with partners for resale and implementation. Expertise in developing and executing complex sales cycles and closing large, strategic deals. Strong understanding of SaaS business models and the competitive landscape. Proficiency in CRM systems (e.g., Salesforce) and other sales productivity tools. Excellent communication, presentation, and interpersonal skills. Strong analytical &amp; problem-solving skills. Bachelor's degree or equivalent experience. Fluency in French is required Legally eligible to work in the UK on an ongoing basis. Perks &amp; Benefits: Employer-paid Private Medical and Dental, additional cost for family members Monthly contributions toward your pension Monthly stipend to support your work and productivity 25 days paid for Holiday + Bank Holidays + Flexible Time Away Program 20 weeks fully paid Maternity Leave 12 weeks fully paid Paternity/Adoption Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks including a counseling membership, salary sacrifice options, and your own personal Smartsheet account. Teleworking options from any registered location in the UK (role specific) &nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Enterprise Account Executive - French Speaking

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.Smartsheet is seeking an experienced sales leader to lead a team of Enterprise Account Executives as a Regional Director, Enterprise GEO.&nbsp;The ideal candidate will have a history of leading a team to over performance in quota attainment and developing customer accounts in the Enterprise space.&nbsp; This role is part of the Sales organization and is based in Boston, Massachusetts. Reports to RVP, Enterprise Sales.&nbsp; You Will: Lead a team of Account Executives to exceed quarterly and annual sales quotas Serve as player/coach in the execution of a complex, solution­-based sales process encompassing multiple groups within Enterprise accounts&nbsp; Play leadership role in developing and growing existing business opportunities by coaching account executives to build and execute account strategies Drive Smartsheet senior executive engagement in target accounts Successfully execute across all disciplines of sales management, including Account/Opportunity/Relationship planning and sales methodology execution Partner with Sales Engineering, Consulting, Customer Success and Marketing management to identify and close software and professional services solutions in EDU accounts Proactively identify and address issues that will increase growth velocity in the East/Central sales region Effectively predict and deliver sales results through accurate sales forecasting Actively use company’s core applications to manage business, including Smartsheet, Salesforce.com, Tableau, LinkedIn, DiscoverOrg and others Deep understanding of the unique challenges and opportunities in the Enterprise market Knowledge of budget cycles, funding sources, and compliance requirements Experience navigating the complexities of public sector procurement processes &nbsp;You Have: Experience working with government officials, educators, and IT professionals Demonstrated track record in leading sales teams to exceed quotas by winning new business and driving substantial growth in Enterprise accounts Proven ability to drive Strategic sales teams in executing land­-and-­expand sales strategies to predictably drive aggressive growth in Enterprise accounts Minimum of 5 years experience in sales management of enterprise software, preferably Enterprise SaaS teams 7+ years of experience in the software industry with current SaaS experience preferably on the business applications side (selling to sales, marketing, HR, finance, manufacturing within Enterprise accounts) Excellent interpersonal skills and the ability to multitask, work cross-­functionally within the organization, and thrive in a collaborative environment Excellent communication (written and verbal), interpersonal and presentation skills Motivate and lead; embody Smartsheet’s core values; operate with grit and a sense of urgency Demonstrated ability to execute sales methodologies (e.g. The Challenger Sale) Experience working in a fast-­paced, high growth software company where change is a constant Smartsheet, Salesforce.com, Google Apps, Tableau skills Bachelor’s degree or equivalent Current US Perks &amp; Benefits: Medical/vision and dental coverage options for full-time employees 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus Sick Time Off US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 paid holidays per year Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.US Base Salary Pay Range$125,000&mdash;$175,000 USD&nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Regional Director, Enterprise

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.L1 Support Specialist – Customer Support (SaaS) Shift: Willingness to work in US rotational shifts including evening/night to support global customers. Transport provided About the Role: We are seeking a customer-focused L1 Support Specialist to join our Bangalore-based support&nbsp;team. In this role, you will be the first point of contact for customers, providing timely,&nbsp;high-quality support and resolving common product and usage issues. You will play a critical&nbsp;role in delivering a great customer experience while building strong product and technical&nbsp;fundamentals. This is an excellent opportunity for someone early in their support career who is eager to learn,&nbsp;grow technical skills, and build a long-term career in SaaS support. What You’ll Do: Provide frontline support to customers via chat, email, zoom, and phone Troubleshoot and resolve common product, configuration, and usage issues Understand customer problems, reproduce issues when needed, and document findings clearly Follow established troubleshooting guides and workflows Escalate complex or unresolved issues to L2/L3 teams with complete context Educate customers on product features and best practices Maintain accurate case notes and update knowledge base articles as needed Meet defined SLAs, quality standards, and productivity targets Technical Skills (Must Have) Basic understanding of web-based/SaaS applications Familiarity with browsers, operating systems, and basic networking concepts Ability to read and understand simple error messages and logs Comfortable learning new tools and technologies quickly Basic proficiency with spreadsheets and documentation tools Experience using or exposure to ticketing systems (Zendesk, Freshdesk, Salesforce, Jira, or similar) Customer Support Skills (Must Have) 1–3 years of experience in customer support, service desk, or technical support Strong written and spoken English communication skills Ability to explain simple technical concepts clearly Customer-first attitude with empathy and patience Good problem-solving and analytical thinking Ability to multitask and manage multiple tickets Willingness to work in a fast-paced, metric-driven environment Preferred Skills &amp; Qualifications: Technical Skills (Preferred) Exposure to workflow, project management, or collaboration tools Basic understanding of APIs, integrations, or authentication concepts (SSO, OAuth) Familiarity with SQL, JSON, or scripting fundamentals Experience supporting B2B SaaS products Customer Support Skills (Preferred) Experience supporting global customers Prior experience with chat and phone support Knowledge of ITIL fundamentals Interest in growing into L2/L3 technical support or specialist roles What Success Looks Like: Consistently meets SLAs and quality targets High CSAT for L1- owned cases Accurate triage and effective escalations Demonstrated growth in product and technical knowledge Positive collaboration with peers and senior support engineers &nbsp; &nbsp;&nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Technical Support Specialist - L1

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.Smartsheet is looking for an experienced Service Desk leader with a solid technical background combined with customer service experience to lead our India-based support operations. The Senior Manager of Service Desk will be responsible for ensuring an outstanding level of customer service by providing technical support to Smartsheet's end user community while managing India-based team members who support US-based Desktop Support teams. This is a unique working manager role that requires both hands-on technical contribution and team leadership. The position operates in a collaborative matrix structure, where the India-based manager ensures execution and delivery while US-based managers maintain accountability for outcomes and strategic direction. This role reports directly to the Director of End User Systems with close, cooperative partnership with US-based Desktop Support managers. You Will Provide day-to-day management and on-site leadership for India-based Service Desk employees Conduct daily check-ins with US-based managers to receive priorities, understand workload requirements, and provide status updates Monitor and oversee Tier 1 security operations, including review of security event triage, alert response times, and adherence to incident response playbooks Actively participate in ticket resolution to maintain technical proficiency and lead by example Troubleshoot and resolve issues related to device hardware, software applications, network connectivity, and user access Handle overflow work during peak periods and critical issues that require immediate attention Create and maintain knowledge base articles, process documentation, and troubleshooting guides Serve as a technical resource and mentor for team members on complex technical issues Perform desktop administration tasks including software deployments, system configurations, and user provisioning Lead New Employee Onboarding Sessions Support IT hardware lifecycle management activities including imaging, deployment, troubleshooting, recovery and replacement Monitor individual and team performance to ensure work is getting done according to expectations and timelines Provide coaching, mentoring, performance feedback, and career development support for India-based employees Serve as the primary on-site escalation point during local business hours Ensure India-based team members have clear direction and understand priorities from US-based counterparts Remove blockers and provide resources needed for the team to be successful Track and communicate progress, challenges, and capacity constraints to US managers and Director Monitor team adherence to SLAs, quality standards, and service desk metrics Identify opportunities for process improvements and efficiency gains You Have 5+ years of experience providing support to users in a Service Desk and Security Operations environment 2+ years of experience managing or leading technical support teams Strong hands-on familiarity with IT systems, SaaS/cloud applications, networks, data security systems, telephony, meeting technologies, computing, and security fundamentals (Firewalls, EDR, and Incident Response) Ability to troubleshoot complex technical issues independently and guide team members through resolution Experience with Service Desk ticketing systems, remote support tools, and reporting tools Knowledge of ITIL or other IT Service Management frameworks Excellent verbal and written communication skills in English Demonstrated ability to influence team members and manage execution across matrixed organizations Self-motivated with excellent follow-through and ability to balance hands-on work with management responsibilities Flexibility to accommodate daily check-ins and coordination meetings across time zones Comfortable operating in a role where US managers are accountable for outcomes while you ensure work gets done Working Relationship Model: Direct Report: Director of End User Systems | Daily Coordination: US-based Desktop Support managers | Responsibility: Ensuring work execution and providing on-site team support | Accountability for Outcomes: Resides with US-based managers Note: This role requires daily coordination with US-based teams and flexibility in working hours to accommodate cross-timezone collaboration.&nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Senior Manager, Service Desk (Hybrid in Bangalore)

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.As a global leader in Intelligent Work Management with a market cap of $10bn, we’ve continued to scale our engineering presence internationally. Since expanding into Bulgaria in October 2024, we’ve grown to a team of 30+ engineers.&nbsp; As we continue building this operation, we’re looking for talented and motivated Senior Software Engineers who are passionate about continuous learning and excited to grow in a fast-paced, innovative environment.&nbsp; You will work remotely from Bulgaria and will be reporting to an engineering leader. You Will: Work on all aspects of software development, including back-end, front-end, cloud infrastructure, and test automation. Drive high standards for internal services and open-source tools, ensuring reliability and scalability. Deploy services and infrastructure changes frequently in an agile environment using full CI/CD pipelines. Contribute to product development across ideation, customer engagement, planning, design, execution, and operational excellence. Collaborate closely with cross-functional teams, including product managers, UX designers, and UX researchers. Mentor junior engineers, balancing customer delivery with high coding and infrastructure standards. Apply innovative problem-solving approaches and validate both your ideas and those of your teammates. Define success for your team and the features you help build and ship. Perform other duties as assigned. You Have: Proficiency in Java or Golang Familiarity with algorithms, data structures, and coding best practices. Curiosity and a desire to understand how things work, with the ability to get to the root of complex problems. Strong communication skills, able to convey technical concepts clearly to both technical and non-technical audiences. A supportive mindset, willing to mentor and help colleagues get unstuck. Passion for quality, taking pride in building reliable, high-performance software. Empathy for users, able to translate customer feedback into effective solutions. A growth mindset, viewing bugs, mistakes, and challenges as learning opportunities. Legally eligible to work in Bulgaria on an ongoing basis. Fluency in English is required. &nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Sr. Software Engineer  (Remote Eligible in Bulgaria)

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.We&nbsp; are looking for a Salesforce Administrator to support our growing field and operations teams. You will work with team members to gather requirements from across the business and build scalable solutions within the Salesforce platform to help grow Smartsheet.&nbsp; Leverage Salesforce AI capabilities, including Agentforce and Einstein, to enhance automation, enable intelligent workflows, and improve user experiences This role is eligible for remote work within Costa Rica. You&nbsp; must reside in Costa Rica. You will report to our&nbsp; Manager of Field Systems based in Costa Rica.&nbsp; You Will: Use Custom Objects, Flows, Custom Fields, Validation Rules, Page Layouts and Record Pages, and more to create solutions that improve our processes. Manage User configuration, Roles, Permission Sets and Permission Set Groups. Leverage Salesforce AI capabilities, including Agentforce and Einstein, to enhance automation, enable intelligent workflows, and improve user experiences. Work directly with team members to build requirements and success definitions. Help manage DocuSign, Impartner, Conga, and other integrated 3rd party tools to improve user efficiency. Stay up-to-date and educated with the latest Salesforce technologies and features. Work on implementation and maintenance of processes and integrated systems. Develop solutions and processes which will continue to serve the business as it scales. Evaluate inbound requests from partners to address system issues. Participate in system deployments, including validation and smoke testing. Perform individual record and bulk data updates to ensure data integrity. Will create documentation for internal processes and system configuration. You Have: 3+ years of experience as a Salesforce system administrator. Salesforce Admin certification. Experience with other connected applications such as Docusign, Tableau, or other 3rd party applications. Develop creative yet scalable solutions. Desire to embrace new technology, applications and solutions. Desire to work directly with people in multiple departments. Enjoy working in a fast-paced and agile company with the ability to manage changing requirements. B.A. degree or equivalent industry experience. Perks &amp; Benefits: Fully paid Health &amp; Life insurance for full-time employees and family members Monthly stipend to support your work and productivity 12 days paid Vacation + Flexible Time Away Program 20 weeks fully paid Maternity Leave 12 weeks fully paid Paternity/Adoption Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to LinkedIn Learning online courses Company Funded Perks including a counseling membership and your own personal Smartsheet account Teleworking options from any registered location in Costa Rica (role specific) &nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Salesforce Administrator (Remote Eligible)

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.Smartsheet is seeking change agents to join our Commercial Sales Team as an Named Account Executive. You will be responsible for increasing software sales and driving expansion across a territory of accounts. You will be motivated, passionate, and opportunistic. You will be a proactive and curious member of the commercial sales team, identifying growth opportunities for clients before they identify a need or gap for themselves. This remote role is part of the Commercial Sales team based in the US and reports a Manager, Commercial Sales. You Will: Build and manage a sales pipeline to meet or exceed software and services sales quotas within your book of business Execute a solution-based sales process encompassing multiple groups within Commercial accounts or equivalent to (2000-4999k employee size) Develop and prospect new business opportunities within existing customers by analyzing and proactively targeting high-value needs across multiple departments and lines of business Leverage existing relationships to expand Smartsheet's footprint into other departments within the account and drive revenue or growth during renewals Articulate and demonstrate Smartsheet's unique organizational solutions and functional value Facilitate and manage the partnerships with Sales Engineers, Solutions Consultants, Sales Development and Customer Success teams to support full sales cycle and close business Create and maintain Joint Engagement Plans for strategic solution deals Maintain accurate and up-to-date records in Salesforce leveraging MEDDICC qualification guidelines to accurately forecast Utilize existing sales enablement tools to successfully implement a territory plan. Identifying top accounts through in-depth account research using internal tools as well as external customer-related resources Smartsheet footprint can add value to the client's business You Have: 7+ years of years of full cycle sales experience (prospecting to close) in a technology oriented field. SaaS is highly preferred but not required. 1+ years experience working with Enterprise level accounts (&gt;2,000 employee size) 3+ years of experience maintaining customer relationships and maintaining relationships in a B2B environment Experience prospecting and managing a designated territory to maximize revenue growth The ability to research accounts to uncover opportunities for up-sell within existing plans, and multi-thread opportunities across the organization A data-driven sales approach that informs your process and guidance to customers Ability to manage strategic interactions with senior level management Experience using CRM and power BI software (Salesforce and Tableau) to track daily activities, key metrics and gain territory insights Passion for working with new technologies and technical concepts Bachelor's degree or the equivalent combination of other post-secondary education Current US Perks &amp; Benefits: Medical/vision and dental coverage options for full-time employees 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus Sick Time Off US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 paid holidays per year Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.US Base Salary Pay Range$85,000&mdash;$115,000 USD&nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Account Executive, Commercial - Named

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.Smartsheet is seeking an experienced sales professional to join our Healthcare team as a&nbsp;Enterprise Account Executive. You will have a history of performance in quota attainment and developing customer accounts developing customer accounts within the Healthcare and Life Sciences vertical. This remote will cover the Central Region and report to a Regional Director, Enterprise. You will leverage your expertise in enterprise software sales and deep understanding of the HLS landscape to build strong relationships with key decision-makers, including CIOs, CTOs, provosts, and other senior administrators. This role requires a strategic approach to sales, a consultative selling style, and the ability to navigate complex procurement processes. You Will:&nbsp; Navigate complex HLS procurement processes and cycles Identify and engage key stakeholders at colleges and universities, including executive leadership, IT, academic, and administrative teams Expectations for customer travel will be based on opportunities with a key customer, preferred at least 1x per quarter Understand and respond to Requests for Proposals (RFPs) and Requests for Quotes (RFQs) Build and maintain strong relationships with CIOs, IT Directors, Procurement Officers, and other key stakeholders Apply industry knowledge and research&nbsp; Travel onsite to key customers for executive presentations, user group presentations, and industry specific events Tailor sales presentations and proposals to address the specific needs and challenges of Healthcare customers Maintain expertise in enterprise technology solutions, including cloud computing, cybersecurity, networking, SaaS, and digital transformation Execute a solution-based sales process encompassing multiple groups within accounts with 5k-20k+ employees Develop and prospect new business opportunities within existing customers by analyzing and proactively targeting high-value needs across multiple departments and agencies Leverage existing relationships to expand Smartsheet’s footprint into other departments within the departments and drive revenue or growth during renewals Articulate and demonstrate Smartsheet's unique organizational solutions and functional value Build executive awareness, sales pipeline and bookings growth within your territory Facilitate and manage the partnerships with Sales Engineers, Solutions Consultants, Sales Development and Customer Success teams to manage full sales cycle and close business Develop tailored proposals based on customers desired outcomes Use sales enablement tools to identify business need and personalize approach as to how Smartsheet can add value to the customer’s business&nbsp; Track and utilize key metrics in order to effectively forecast sales pipeline&nbsp; and sales activity using our CRM platform Work with multiple functional departments and roles to manage customer life cycle from pre-sale to renewal You Have: 7+ years of years of full cycle sales experience (prospecting to close)&nbsp; in a technology oriented field. SaaS is highly preferred but not required.&nbsp; Proven track record of success selling into Healthcare/Life Sciences Experience maintaining customer relationships and maintaining relationships in a B2B environment Ability to travel as needed within the assigned region Experience prospecting and managing a designated territory to maximize revenue growth The ability to research accounts to uncover opportunities for up-sell within existing plans, and multi-thread opportunities across the organization A data-driven sales approach that informs your process and guidance to customers The ability to work effectively under pressure; with a strong work ethic while being self-directed and resourceful&nbsp; Strong relationship management skills and the ability to manage strategic interactions with senior level management Familiarity of CRM software packages and proficiency with Google Suite Excellent written and verbal communication skills Current US Perks &amp; Benefits: Medical/vision and dental coverage options for full-time employees 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus Sick Time Off US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 paid holidays per year Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.US Base Salary Pay Range$90,000&mdash;$165,000 USD&nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Enterprise Account Executive- Healthcare

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.As a global leader in Collaborative Work Management and with a market cap of $10bn we’ve experienced incredible growth in EMEA, expanding from 1 team and 3 engineers in 2018 to 9 teams with over 70 engineers in 2024. As we expand into India and build out a new operation, we're searching for Software Engineers from all different specialisms – front-end, back-end, test automation, ops, infrastructure – who are interested in working across these disciplines long term and building a wide skillset, with the opportunity to work across multiple teams and products. You Will: Work on all areas of the software from front end, back end, cloud infrastructure and test automation. Drive high standards within the team for all internal services and open source tooling/libraries we maintain. Deploy service and infrastructure changes frequently in a lean agile environment using full CI/CD. Contribute in all aspects of product development: idea generation, customer engagement, planning, design, prototyping, execution, shipping, and operational excellence. Collaborate with a team of passionate, engaged engineers, and with cross-functional teams that include product managers, UX designers, UX researchers, and more. Actively mentor more junior engineers, showing how to balance customer delivery while holding high coding, service, and cloud infrastructure standards. Apply different approaches to problem solving and help validate your ideas and those of your teammates. Strategically apply and champion AI tools within your team's domain to improve project execution, system design, quality, and debugging, leading adoption of AI best practices and driving measurable productivity gains Help define success for yourself, your team, and the features you help to conceive, build, and ship. Perform other duties as assigned. You Are: 11+ Years of proficiency with at least one of the following: Golang, Java. Good with algorithms, data structures, and coding best practices. Curious, and always want to get to the bottom of why things work the way they do. A supportive leader. You want to help people get unstuck, and can easily recognise that teams are more effective when colleagues look for opportunities to help one another. A great communicator. You can break a concept down based on your audience, whether they’re technical or non-technical - and your medium, whether it’s verbal, in prose, or in code. A builder who takes pride in your craft and works toward quality. An empathic individual who can help translate customer feedback and needs into features that solve problems. Someone who views bugs, mistakes, and compiler errors as opportunities to learn. Legally eligible to work in India on an ongoing basis. Fluency in English is required. You Have: Experience with distributed systems at scale. Understands event-driven architecture’s principles, advantages and limitations, and can apply it appropriately. Hands-on experience with Kinesis, Kafka, or similar. Experience with Go or other C-like languages such as Java. Experience with improving large-scale event processing systems is desirable. Experience with database log streams e.g. MS-SQL Transaction Logs, MySQL Bin Logs is desirable. Experience with stream processing frameworks such as Flink, Spark, or other is desirable. Squad lead or team lead experience is desirable. &nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Sr Software Engineer II (Hybrid in Bangalore)

<div class="content-intro">For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.</div>We're looking for a Product Operations Manager to help our product org run smoothly, ship faster, and make better decisions. You'll own operational processes across product planning, launch readiness, and team cadences — and you'll be the connective tissue between product, engineering, design, and GTM.
YOU WILL
<ul>
<li>Support and own product planning cycles — quarterly planning, goal tracking, retrospectives, and weekly team rhythms</li>
<li>Drive launch coordination: maintain checklists, track cross-functional dependencies, and ensure teams are go-live ready</li>
<li>Build and maintain product health dashboards; surface actionable data to support prioritization decisions</li>
<li>Document processes, build playbooks, and identify where workflows can be tightened or automated</li>
<li>Facilitate meetings and ensure follow-ups are captured and closed</li>
<li>Partner with analytics to answer the right operational questions, not just report on what's already tracked</li>
</ul>
YOU HAVE
<ul>
<li>2–4 years of experience in product operations, program management, or a similar operational role</li>
<li>Strong process instincts — you see the gaps before they become problems</li>
<li>Comfort with data: you can pull insights from dashboards and translate them into clear recommendations</li>
<li>Excellent written communication and meeting facilitation skills</li>
<li>Experience with tools like Smartsheet, Jira, Confluence, or similar</li>
<li>A builder mindset — you look for ways to automate before defaulting to manual</li>
</ul>
Nice to Have
<ul>
<li>Familiarity with GTM or launch coordination workflows</li>
<li>Exposure to AI productivity tools in an operational context</li>
</ul>
&nbsp;<div class="content-conclusion">&nbsp;
Get to Know Us:
At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp;
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
&nbsp;
#LI-Remote</div>

Product Operations Manager (Hybrid, Bangalore)

<div class="content-intro">For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.</div>We're looking for a Senior Product Operations Manager I to design and own the operational systems that make our product org faster, smarter, and more aligned. You'll go well beyond executing processes — you'll redesign them from the ground up, build frameworks that scale, and influence how product leadership makes decisions. This is a high-visibility role with direct exposure to Directors and VPs, and a real opportunity to shape how the org runs.
You will work remotely from Bulgaria and will be reporting to the Director, Technical Programs and Ops.
You Will:
<ul>
<li>Own and continuously evolve the product operating rhythm — planning cycles, OKR frameworks, launch readiness, and cross-functional retrospectives</li>
<li>Redesign inefficient processes end-to-end; build SOPs and playbooks that get adopted broadly, not just filed away</li>
<li>Design product health dashboards that connect operational metrics to business outcomes; move the conversation from "what happened" to "what do we do next"</li>
<li>Own tooling strategy for your area — evaluate, configure, and drive adoption of systems (including Smartsheet as a system of record) that reinforce accountability and visibility</li>
<li>Identify AI augmentation opportunities within operational workflows and build them out; reduce manual overhead and increase leverage across the team</li>
<li>Partner directly with Directors and VPs to surface operational insights that inform investment and prioritization decisions</li>
<li>Mentor peers and actively contribute to building the Product Ops function</li>
<li>Perform other duties as assigned</li>
</ul>
You Have:
<ul>
<li>6+ years of experience in product operations, strategy and operations, or a closely related field</li>
<li>A track record of redesigning operational processes with measurable impact — faster planning cycles, cleaner launches, better data visibility</li>
<li>Strong data fluency: you design measurement frameworks, not just read dashboards, and you connect operational metrics to business outcomes</li>
<li>Experience influencing Director and VP-level stakeholders through operational insight and well-structured recommendations</li>
<li>Builder mindset: you prototype and automate solutions rather than waiting for direction from the top</li>
<li>Deep cross-functional instincts — you've built durable bridges between product, engineering, design, and GTM</li>
<li>Experience with Smartsheet, Jira, Confluence, or similar tools at a systems level, not just as a user</li>
<li>Experience in a high-growth technology company</li>
<li>Business or technical degree, or equivalent experience</li>
<li>Legal eligibility to work in Bulgaria on an ongoing basis</li>
<li>Fluency in English is required</li>
</ul>
Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.
BG Base Salary Pay Range
€38,500 - €647,250 EUR<div class="content-conclusion">&nbsp;
Get to Know Us:
At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp;
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
&nbsp;
#LI-Remote</div>

Sr. Product Operations Manager I (Remote Eligible in Bulgaria)

<div class="content-intro">For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.</div>Smartsheet is looking for a Technical Team Lead for its Technical Support organization to be a subject matter
expert within our feature-specific Support pods. Apart from working on a broad spectrum of technical
customer issues, you will work closely with our Engineering partners in managing escalations, look for and
help drive improvements in case handling and quality assurance, provide technical team mentorship, be
incorporated in aspects of training &amp; hiring, and bring the voice of Support and Customers to Product during
feature development phases.
A suitable candidate requires someone focused on both the customer and Support agent experiences.
Comfort in multi-tasking, expert troubleshooting skills, operating in ambiguity, and confidence are key traits
that will see a candidate excel in this role. The right person leverages a balance of technical, analytical and
collaborative competencies as they partner with a distributed team across multiple functions and geos. The
ideal candidate has a proven history of driving change to empower Support teams and is passionate about
the growth and success of Smartsheet’s customers.
At Smartsheet Support we empathize and empower others with expert engagements and are the first line
of response for our customers to fix issues, share best practices, and advocate for users. Our teams of experts
are aligned to various domains of knowledge, promoting the most effective and expedient customer
resolution.
You will report to a Support Manager. This role is in office.
Estimated Breakdown: Core responsibility distribution may change depending on business and customer&nbsp;need but in general fall around:
● 50% Leading as your Pod’s top technical expert, help drive outcomes with SME knowledge and&nbsp;insights.
● 30% Operations: Provide oversight, case/queue management &amp; insights of the day-to-day operations&nbsp;of your Pod.
● 20% Additional duties as assigned
You Will:
● Serve as your Pod’s domain subject matter expert (SME) and be proficient with other areas of the&nbsp;Smartsheet ecosystem
● Support customers and peers to resolve technical issues and meet team goals/SLAs in alignment&nbsp;with the Support mission and core values
● Serve as your team’s technical escalation point; act as the conduit to the Product and Engineering&nbsp;teams
● Provide technical consulting, case reviews and quality assessments, internal knowledge base&nbsp;management
● Assist with technical mentorship and contribute to growing overall domain knowledge within the&nbsp;team
●&nbsp;Partner with Pod manager and individuals/team to monitor, collaborate, and participate in your&nbsp;team’s case queue to ensure targets are met
● Participate in the triaging &amp; monitoring of escalation requests from our internal partner organizations
● Provide occasional on-call responsibilities, act as primary communication point of contact duringapplication incidents
● Identify areas for improvement to Support process and tools; as well as the Smartsheet application,&nbsp;API, and our various apps and integrations
● Actively engage in the release readiness process, evaluating new features and changes
&nbsp;
Additional Duties as assigned
You Have:
● 4+ years of experience in a Technical Support setting or equivalent, with a preference for operating in a&nbsp;high-volume technical SaaS environment with a high degree of critical thinking and problem solving
● 3+ years experience demonstrating leadership qualities within a technical support or services&nbsp;organization
● Bachelor’s degree preferred, CompSci or Engineering degree a plus, or relevant industry certifications
● Strong sense of curiosity, expert technical troubleshooting skills, and a willingness to engage on&nbsp;complex matters
●&nbsp;Proficient in SQL queries
● Ability to thoroughly scope, research, reproduce, document, and solve technical issues
● Ability to explain complex concepts clearly
● Possess an executive presence and are comfortable briefing internal and external C-level executives&nbsp;on technical and matters
● Working knowledge of the Smartsheet core, API, premium apps &amp; integrations, and understanding of&nbsp;RESTful APIs
● A passion for delivering meaningful interactions with customers
● Strong operational skills and ability to work with and lead distributed teams and stakeholders
●Excellent written, verbal and interpersonal communication skills
● Willingness to travel domestic and international if applicable<div class="content-conclusion">&nbsp;
Get to Know Us:
At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp;
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
&nbsp;
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Technical Lead- Technical Support

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.We are looking for a high energy, creative Inside Account Executive to work within our largest public sector&nbsp;customers to maximize account growth. Responsibilities include generating pipeline, closing volume deals and partnering with the field Accounts Executives to grow a defined territory. The successful applicant has a strong interest in software solutions and demonstrates a strong desire to own bookings and build pipeline in a teaming environment.&nbsp; This exciting role reports to the Enterprise Sales Manager and is initially a hybrid based position located within commuting distance of our Boston or Bellevue offices. The role is expected to be in the office 3 days per week (subject to change). You Will:&nbsp; Consistently exceed quota Maximize booking output for volume license and capability attach deals Identify pipeline growth opportunities by analyzing and proactively targeting needs across multiple departments and lines of business Identify large solutions deals and pass to the field Account Executive Articulate and demonstrate Smartsheet’s unique business, solution, and functional value propositions and product(s) to validate proposed solutions Support account strategies with aligned Account Executive to ensure territory growth Accurately forecast and maintain pipeline health Track all relevant sales activity using SFDC Propose, negotiate and close volume deals Accomplish all other duties as assigned You Have:&nbsp; 2+ years of sales experience in software Consistently exceeded quota Exhibited interest in learning, applying and demonstrating new software technologies Demonstrated ability to collaborate with cross functional teams towards common goals Capability discovering customer pain points, requirements and aligning multiple stakeholder types to business value to budget and solutions scope&nbsp; Exemplary professional communication skills -- written, verbal, presentation Demonstrated organizational skills to manage numerous request and time demands concurrently from multiple sources, while achieving production goals from assigned territories&nbsp; Ability to adapt to evolving systems, teams, processes, and products Confidence and interest in creative problem solving Strong work ethic; team oriented with a desire to compete &amp; win Excellent interactions both internally and externally with senior level corporate management Experience with value based selling process preferred Ability to learn core sales tools: Salesforce, Clari, SalesLoft, ZoomInfo, LinkedIn, Tableau Current US Perks &amp; Benefits: Medical/vision and dental coverage options for full-time employees 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity 15 days PTO, plus Sick Time Off Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific)&nbsp; US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 paid holidays per year Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.US Base Salary Pay Range$65,000&mdash;$83,750 USD&nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Inside Account Executive - Public Sector

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.Smartsheet is growing its outstanding Finance team to help achieve our operational and financial goals while embodying our values. The Finance team connects the dots between Smartsheet's operational and business strategies to shape near and long term financial performance. Our Financial Planning &amp; Analysis (FP&amp;A) team is seeking a highly motivated and analytical Senior Financial Analyst to support Worldwide Field Operations (Sales &amp; Customer Excellence). This is a high-visibility role, requiring effective communication and strong relationship-building skills, with frequent interaction with senior leaders. The ideal candidate will be instrumental in supporting decision-making and enhancing our corporate processes for forecasting, budgeting, and reporting. In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to achieve their very best work. Today, we provide a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better results. This role will report to our Senior Manager of FP&amp;A located in our Bellevue, WA office. Role is remote eligible. &nbsp; You Will: Oversee daily rhythms for your areas of support across WWFO (Sales &amp; CE) and Finance to promote functional excellence and top-line growth Contribute to the annual planning and quarterly forecast, along with variance analysis cycles Partner with WWFO (Sales &amp; CE) teams to align resource allocation with budget and financial targets; improve forecast accuracy and accountability Become the subject matter expert on sales &amp; CE org structures, industry benchmarks, and KPIs Partner with Revenue Operations to drive alignment and outcomes within the Field organizations Collaborate across WWFO, Finance, and Business Intelligence to identify insights that increase growth and improve profitability; Explain findings into high-quality communications and help implement recommendations Develop and refine models and other frameworks, such as Bookings (product &amp; services), Renewals, &amp; Commissions Contribute to ad-hoc analysis and presentations to guide our decisions &amp; support partner needs Oversee month-end close activities and maintain accuracy of financial reporting by partnering with Accounting &nbsp; You Have:&nbsp; 5+ years of progressive experience and demonstrated growth in Finance/FP&amp;A positions Bachelor's degree in finance, accounting or economics preferred Exposure to SaaS subscription-based business models and associated KPIs a plus Experience with NetSuite a plus Experience with planning applications like Planful, Adaptive Insights, or Anaplan a plus Strong understanding of financial modeling and analysis with proficiency in financial statements, cash flow analysis, and reporting Talent for developing visual representation of financial/statistical data and telling the story of the financials Excellent verbal &amp; written communication skills with the ability to facilitate discussions with leaders General excitement for data/BI and deep curiosity for leveraging systems to work more efficiently Current US Perks &amp; Benefits: Medical/vision and dental coverage options for full-time employees 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus Sick Time Off US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 paid holidays per year Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.US Base Salary Pay Range$92,500&mdash;$126,250 USD&nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Sr. Finance Analyst, WWFO FP&A

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.We are looking for a high energy, creative Inside Account Executive to work within our largest public sector customers to maximize account growth. Responsibilities include generating pipeline, closing volume deals and partnering with the field Accounts Executives to grow a defined territory. The successful applicant has a strong interest in software solutions and demonstrates a strong desire to own bookings and build pipeline in a teaming environment.&nbsp; This exciting role reports to the Enterprise Sales Manager and is initially a hybrid based position located within commuting distance of our Boston or Bellevue offices. The role is expected to be in the office 3 days per week (subject to change). You Will:&nbsp; Consistently exceed quota Maximize booking output for volume license and capability attach deals Identify pipeline growth opportunities by analyzing and proactively targeting needs across multiple departments and lines of business Identify large solutions deals and pass to the field Account Executive Articulate and demonstrate Smartsheet’s unique business, solution, and functional value propositions and product(s) to validate proposed solutions Support account strategies with aligned Account Executive to ensure territory growth Accurately forecast and maintain pipeline health Track all relevant sales activity using SFDC Propose, negotiate and close volume deals Accomplish all other duties as assigned You Have:&nbsp; 2+ years of sales experience in software Consistently exceeded quota Exhibited interest in learning, applying and demonstrating new software technologies Demonstrated ability to collaborate with cross functional teams towards common goals Capability discovering customer pain points, requirements and aligning multiple stakeholder types to business value to budget and solutions scope&nbsp; Exemplary professional communication skills -- written, verbal, presentation Demonstrated organizational skills to manage numerous request and time demands concurrently from multiple sources, while achieving production goals from assigned territories&nbsp; Ability to adapt to evolving systems, teams, processes, and products Confidence and interest in creative problem solving Strong work ethic; team oriented with a desire to compete &amp; win Excellent interactions both internally and externally with senior level corporate management Experience with value based selling process preferred Ability to learn core sales tools: Salesforce, Clari, SalesLoft, ZoomInfo, LinkedIn, Tableau Current US Perks &amp; Benefits: Medical/vision and dental coverage options for full-time employees 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity 15 days PTO, plus Sick Time Off Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific)&nbsp; US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 paid holidays per year Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.US Base Salary Pay Range$65,000&mdash;$83,750 USD&nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.You are a passionate audit professional with demonstrated technical and financial auditing skills and experience working for a SaaS company. You will understand all forms of Sarbanes-Oxley (SOX) controls and how they address the risks within our IT and business processes. You will test SOX controls and provide feedback to control owners on the design and implementation of these controls. You will also be provided with the opportunity to assess new technologies and advise on relevant SOX controls to be implemented. You will also support other operational related audits to help Smartsheet better understand areas of the business that have been identified as higher risk. This role will be reporting to the Director of Internal Audit and will work at our Smartsheet office in San Jose, Costa Rica. You Will: Participate in internal audit engagement planning, reporting, scoping, execution and follow-up. Act as central liaison between external audit and the business for Sarbanes Oxley (SOX) field work, manage projects to maximize productivity of audit and minimize impact to the business Establish and lead workstreams to ensure SOX tasks, including control documentation, are maintained and completed timely Perform testing of business process and IT controls, including obtaining, analyzing, and evaluating accounting and IT documentation, reports, data, flowcharts, etc. Leverage previous SOX experience and be an expert on topics such as information produced by entity / key reports, entity-level controls,&nbsp; and other audit considerations Establish processes to communicate internal control gaps to relevant parties and manage remediation to closure. Evaluate automated information processing systems, related non-automated processes and the interfaces among them. Other duties as assigned.&nbsp; You Have: Bachelor's Degree in Accounting, Finance, IT, Engineering or related field CPA/CISA/CIA (or actively working towards it) preferred 5 years working experience in internal audit, accounting, IT or related fields. Experience working for a public company or a public accounting firm. Familiarity with COSO, SOX and US GAAP requirements. Experience working as a part of a team and also working with independent responsibilities. Familiarity with SaaS systems such as NetSuite, Salesforce, Coupa&nbsp; is a plus. &nbsp; Perks &amp; Benefits:&nbsp; Fully paid Health &amp; Life insurance for full-time employees and family members Monthly stipend to support your work and productivity Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc. 12 days paid Vacation + Flexible Time Away Program 20 weeks fully paid Maternity Leave 12 weeks fully paid Paternity/Adoption Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks including a counseling membership and your own personal Smartsheet account Teleworking options from any registered location in Costa Rica (role specific) &nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Senior Auditor

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.Smartsheet is looking for a Sr. Compensation Consultant who is customer focused, with compensation expertise. The primary focus for this role will be to influence our competitive global compensation programs to help recruit, retain, and motivate our most valuable resources, our employees. This position will report to the Sr. Manager of Compensation. You will: Influence the application of the global compensation strategy, design and execution, including, but not limited to job leveling, career-pathing, job architecture development, attraction, retention, reward and recognition, incentive design, communication methods, and education. Assist in compensation review cycles including administration and distribution, mentoring, and communication of all compensation programs and guidelines. Partner with senior team members to develop new salary ranges in markets that Smartsheet is expanding into. Conduct analysis on the effectiveness and competitiveness of existing compensation programs and model potential impact of alternatives. Help monitor and interpret relevant pay-related regulations in partnership with HR, Legal, and external advisors. Lead proactive consultations with talent acquisition, people business partners and management teams in evaluating jobs and benchmarking new hire and ongoing compensation using market data and internal evaluation. Apply AI and automation to improve modeling, scenario planning, pay transparency and scalability. Contribute to initiatives that drive business outcomes through an effective compensation strategy, supporting the project lifecycle from problem identification through implementation and change support. Build collaborative, cross functional partnerships with client groups to ensure understanding of our compensation philosophy. Partner with the Total Rewards department leaders to improve processes and systems. May lead or participate in compensation projects. &nbsp; You have: 5+ years of experience in Compensation analysis or consulting in the technology or software industries. Bachelor’s degree preferred. Ability to communicate to all levels of management including sensitive information. Advanced knowledge of compensation compliance and local laws globally in geographies we operate in. Strong analytical, project management, and program development skills. Self-motivation to increase knowledge of compensation administration and build relevant skill sets. Strong attention to detail and accuracy, with excellent organizational skills. Exceptional written and oral communication skills, including formal presentations. Advanced level of proficiency using Smartsheet, Microsoft Excel and Google Suite. Workday experience preferred. Ability to meet deliverables by working independently on day-to-day work and by staying consistent with departmental objectives. Capacity to be flexible and adapt to shifting priorities, and be a collaborative team player. Flexibility and are open to change and new information; adapts behavior and work methods accordingly. Ability to balance time to market with a compelling solution, and make the right trade-offs along the way. &nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Sr. Compensation Consultant

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.Smartsheet seeks a highly motivated and results-oriented Commercial Account Executive to drive significant revenue growth and account expansion within the French market within the Commercial segment (200-5,000 employees). You will be responsible for expanding existing customer relationships across the entire portfolio of accounts within your assigned geography. You will develop and execute strategic account plans, drive cross-selling and upselling opportunities, and ensure swift customer adoption of Smartsheet solutions. This role requires a strong understanding of local market dynamics, the ability to build and maintain strong customer relationships, and a proven track record of success in achieving sales targets within a defined geographic territory. This role is part of the Commercial Sales team and is based at Smartsheet in London, UK (hybrid or UK, remote eligible) and reports to a Regional Manager, Commercial Sales.&nbsp; You Will: Build and manage a sales pipeline to meet and exceed software and services sales quotas within your book of business. Manage and close complex sales cycles, including needs analysis, solution design, and contract negotiation, utilizing solution selling and the MEDDICC framework. Develop and execute strategic account plans for a defined set of key accounts in the Commercial segment (200-5,000 employees). Run high-quality discovery, aligning with customers on business drivers and strategic objectives to create an evaluation plan that has clear timelines and drives urgency. Develop and maintain strong relationships with local channel partners to identify and pursue new opportunities. Stay abreast of local market trends, competitive landscapes, and business dynamics within the assigned geographic region. Manage strategic sales motions alongside transactional, high-volume opportunities. Develop new business opportunities within existing customers by analysing and proactively targeting high-value needs across multiple departments and lines of business. Leverage existing relationships to expand Smartsheet's footprint and drive revenue or growth during renewals. Expand Smartsheet brand awareness at the C-suite, operational, and team level. Consult with clients in defining business objectives, success criteria, and program strategy to ensure the customer perception of value that leads to sales renewal and expansion. Perform other duties as assigned. Lead and collaborate with cross-functional teams (Sales Engineering, Consulting, Customer Success, Marketing, Sales Development) to achieve sales objectives. Accurately forecast sales opportunities and track key performance indicators (KPIs) to measure success. Leverage Smartsheet and other sales tools (Salesforce, Clari, Outreach, Tableau) to manage accounts, track progress, and increase efficiency. Perform other duties as assigned You Have: 3+ years of successful SaaS sales experience with a proven track record of exceeding quotas in the Commercial segment. Demonstrated experience building and maintaining strong, long-term customer relationships within the Commercial segment. Proven ability to drive cross-selling and upselling opportunities within existing accounts. Experience with solution selling and the MEDDICC framework. Strong understanding of SaaS business models and the competitive landscape in the Commercial segment. Proficiency in CRM systems (e.g., Salesforce) and other sales productivity tools. Excellent communication, presentation, and interpersonal skills. Strong analytical &amp; problem-solving skills. Bachelor's degree or equivalent experience. Legally eligible to work in the UK on an ongoing basis Fluency in English &amp; French is required Perks &amp; Benefits: Employer-paid Private Medical and Dental, additional cost for family members Monthly contributions toward your pension Monthly stipend to support your work and productivity 25 days paid for Holiday + Bank Holidays + Flexible Time Away Program 20 weeks fully paid Maternity Leave 12 weeks fully paid Paternity/Adoption Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks including a counseling membership, salary sacrifice options, and your own personal Smartsheet account. Teleworking options from any registered location in the UK (role specific) &nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Commercial Account Executive - French Speaking

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.Join the Smartsheet Design team and transform the future of collaborative work management. The Smartsheet design team is leading the way in making Smartsheet a top-tier enterprise-grade platform for collaboration and work management. We are looking for a visionary Senior Product Designer to help shape the future of our enterprise SaaS platform. You will lead the design of intuitive and powerful experiences that empower our business customers. This role is about more than just building components; it's about evangelizing best practices and empowering stakeholders to create exceptional customer experiences. This role is Hybrid from Bangalore and will report to the&nbsp;Sr. Manager, Product Design based in Bangalore. You will: Define and drive the design experience for key areas of the enterprise platform. This involves translating business goals and user needs into innovative, elegant solutions. Lead the design lifecycle for major initiatives. This includes creating high-level frameworks and conceptual prototypes as well as delivering detailed specifications and final UI. Collaborate with product managers and engineers to identify opportunities, define requirements, and deliver features that provide clear business value and a superior user experience. Contribute to the evolution of the company's design system. This involves ensuring that mobile patterns and components are scalable, consistent, and easy to use across the platform. Champion a customer-centric mindset, using data and user feedback to inform design decisions and continuously iterate on the product. Operate with a high degree of autonomy, taking ownership of projects and driving them from concept to launch with minimal supervision. Maintain the highest standards for design quality, encompassing visual design, interaction design, and systems thinking. Advocate for inclusive design practices, such as accessibility and localization, ensuring they are core to the design system. You have: 6+ years of product design experience with a strong portfolio showcasing work on complex B2B or enterprise products Deep expertise in the end-to-end user-centered design process, from discovery and research to wireframing, prototyping, and testing. A strong understanding of design principles and practices, combined with knowledge of technology frameworks. Proven ability to drive design strategy and vision for large-scale product initiatives, aligning stakeholders across product management, engineering, and business teams. A strong understanding of design systems and a track record of either contributing to or leveraging them to ensure consistency and accelerate design velocity. Great communication and storytelling skills, with the ability to articulate design decisions, influence product direction, and present complex ideas to a diverse audience. Demonstrated ability to build strong partnerships and influence stakeholders at all levels. Experience in an Agile environment, collaborating closely with cross-functional teams to deliver high-quality products efficiently. Organized, self-motivated, and capable of managing multiple complex projects simultaneously while maintaining a high level of quality. Legally eligible to work in India on an ongoing basis Fluency in English is required Bonus Points: Experience with enterprise-grade collaboration and work management platforms. Some experience with content design, accessibility, or localization. &nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Sr. Product Designer (Hybrid in Bangalore)

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.Smartsheet is looking for an Account Executive, Strategic Accounts (SAE) to play a leadership role in executing our Strategic Accounts sales strategy to rapidly expand a defined set of Global 2000 accounts. This position will be responsible for driving executive engagement, selling solutions and delivering substantial growth in software and services bookings, with both new and expansion customers. A proven track record of exceeding quota with tenacity, great attitude, accountability, high energy, integrity, and discipline is crucial to success on the Strategic Accounts Team. This high profile role will work to cover a number of named accounts in the Midwest and will report to the Regional Director of Strategic Accounts. Responsibilities:&nbsp; Consistently exceed quarterly and annual software and services sales quotas Effectively forecast, manage the pipeline and consistently achieve performance metrics Provide account and selling team leadership, drive sales strategy and develop accounts over a multi-year time horizon Create &amp; maintain actionable account plans Collaborate with internal cross-functional experts and external partners Drive a high value customer experience and deliver positive outcomes throughout the customer journey Actively engage and sell to both Line of Business (LOB), Functional Areas and IT departments Manage and execute both a transactional land/expand selling motion and a value-based solution motion Leverage MEDDICC during the sales process Build and maintain relationships with VP+, C-suite executives and key decision-makers Demonstrate a winning, competitive, and positive mindset, with a focus on continuous improvement Evangelize the functional and solution value of Smartsheet Utilize data and PLG signals to drive sales strategies and decisions You Have:&nbsp; Proven experience in enterprise (G2K), complex software solution sales 5-10+ Years of Enterprise sales experience Track record of consistently exceeding quota Minimum of 3+ years tenure in previous roles, demonstrating company loyalty and growth trajectory Demonstrated ability to prospect, build demand and hunt in a defined territory Strong experience in team-based strategic account planning, development and execution Enabled on a value selling methodology like Force Mgmt, Sandler, Value Selling Framework or other Executive presence with proven ability to engage with VP+ and C-suite executives Strong desire for face-to-face customer engagement and willingness to travel (30%-50%) Strong presentation skills Data-driven, with a keen focus on leveraging PLG signals in sales strategies Excellent communication, negotiation, and interpersonal skills High emotional intelligence and mental agility Bachelor’s degree is preferred &nbsp;Current US Perks &amp; Benefits: Medical/vision and dental coverage options for full-time employees 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus Sick Time Off US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 paid holidays per year Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.US Base Salary Pay Range$130,000&mdash;$180,000 USD&nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Strategic Account Executive - Midwest

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.Smartsheet transforms work into dynamic work, unifying collaboration, workflows, and content in a flexible, secure, scalable platform. We’re seeking a high‑energy Inside Sales Account Executive passionate about New Business to drive net‑new revenue and strategic expansion across Large Enterprise accounts. This role combines the strategic, multi‑stakeholder selling typical of our Large Enterprise team with the high‑velocity pipeline generation and volume closing focus of Inside Sales. You Will:&nbsp; Drive New Business &amp; Expansion Exceed quarterly and annual quotas by generating new net revenue across a defined enterprise territory. Develop new pipeline from early‑stage and greenfield accounts; analyze and target high‑value needs across multiple departments and lines of business. Execute a complex, solution‑based sales process with multiple stakeholder groups (VP/C‑level, IT, operations), positioning Smartsheet as a strategic enterprise solution. Propose, negotiate, and close both strategic enterprise opportunities and volume/capability‑attach deals Sales Execution &amp; Collaboration Articulate and demonstrate Smartsheet’s value—business, solution, and functional—to validate proposed solutions and advance deals. Partner with field Account Executives to qualify and hand off larger solution deals while jointly executing territory growth strategies. Develop tailored proposals that align to customer initiatives and outcomes. Account &amp; Pipeline Management Proactively manage a large volume of early‑stage accounts while advancing high‑value opportunities. Forecast accurately and maintain healthy pipeline metrics; track all sales activity in Salesforce (SFDC). Engage executive stakeholders and coordinate with Smartsheet leadership to progress complex evaluations. &nbsp; You Have:&nbsp; &nbsp;3 - 5+ years software sales experience (SaaS preferred) with a track record of consistently exceeding quota. Proven ability to generate pipeline and create new opportunities within early‑stage/greenfield enterprise accounts. Experience with multi‑stakeholder, value‑based, solution selling; strong discovery, business case alignment, and competitive positioning skills. Excellent communication (written, verbal, presentation) and executive presence. Outstanding time management; comfortable managing numerous requests and priorities. Collaborative teammate with strong work ethic; creative problem solver who adapts to change. Tools: Salesforce (required); familiarity with Clari, SalesLoft, ZoomInfo, LinkedIn, Tableau preferred. Education: Bachelor’s degree preferred. &nbsp;Current US Perks &amp; Benefits: Medical/vision and dental coverage options for full-time employees 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity 15 days PTO, plus Sick Time Off Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific)&nbsp; US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 paid holidays per year Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.US Base Salary Pay Range$65,000&mdash;$83,750 USD&nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Inside Sales Account Executive - New Business

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.Smartsheet is seeking change agents to join our Commercial Sales Team as an&nbsp;Account Executive. You will have a history of performance, exceeding quota attainment and winning new customers. This important role is dedicated to acquiring new logos while contributing to Smartsheet's overall revenue goals. This remote role is part of the Commercial Sales team based in the US and reports a Manager, Commercial Sales. &nbsp; You Will: Acquire new Logos for Smartsheet by selling our full suite of products and services Qualify and prioritize inbound leads with urgency and create opportunities and generate pipeline through the full cycle sales process with new commercial mature accounts equivalent to (200-4,999 employee size) Proactively prospect through warm leads and utilize multithreading and consistent lead outreach, as appropriate, within both new logos and existing customers to drive business growth and expansion Understand &amp; respond to Customer requirements within the sales market, including response to RFPs, defining collaboration goals, success criteria and program strategy to achieve results Conduct product demonstrations and partner with internal teams, including Sales Engineers and internal Consulting, to support the sales cycle. Proactively work with internal and external stakeholders to successfully navigate the full sales cycle with urgency Manage strategic and transactional deals to ensure a successful book of business Create and maintain Joint Engagement Plans for strategic solution deals Maintain accurate and up-to-date records in Salesforce leveraging MEDDICC qualification guidelines Other duties as assigned &nbsp; You Have:&nbsp; 5+ years full sales cycle management with a history of proven performance in the SaaS space 1+ years of experience managing and maintaining customer relationships in a B2B environment 3+ years of experience with Solution/Consultative Selling Experience prospecting and managing designated leads and domains while identifying new market opportunities to maximize revenue growth Strong knowledge of LinkedIn, ZoomInfo, Salesforce, Docusign, Outreach, Tableau Natural curiosity to understand the business, implicating pain, return on investment Ability to continuously improve and adopt best practices Bachelor's degree or the equivalent combination of education and/or experience Current US Perks &amp; Benefits: Medical/vision and dental coverage options for full-time employees 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity 15 days PTO, plus Sick Time Off Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific)&nbsp; US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 paid holidays per year Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.US Base Salary Pay Range$70,000&mdash;$85,000 USD&nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Account Executive, Commercial - New Business

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.Smartsheet is the pioneer of Intelligent Work Management (IWM), unifying people, data, and AI-powered agents to accelerate enterprise execution for the world’s largest companies. We are seeking experienced sales professionals to join our GTM selling teams in ANZ and Asia, playing a critical role in partnering with our existing customer base to support their digital transformation journey, address business needs, and drive revenue growth and expansion. The ideal candidate will have a proven record of managing territories of 200+ accounts, driving account growth through solution selling, and a demonstrable ability to run the end-to-end sales cycle. This role is foundational to our Mid-Market and Enterprise GTM strategy, and a history of high-performance in a hybrid hunter-farmer role is essential.&nbsp; Positions in both our ANZ and Asia GTM teams are based in Sydney and report to the Director of Sales. This role is supported by scaled Business Development, Customer Success, and Pre-Sales Engineering teams.&nbsp; You Will:&nbsp; Own the end-to-end sales strategy and revenue growth quota of a territory of 200+ existing accounts.&nbsp; Develop and execute detailed territory and account development plans, using a combination of broad/scaled campaigns and targeted prospecting efforts to deliver pipeline and bookings results.&nbsp; Manage inbound leads within your territory to qualify new opportunities and identify needs to expand existing usage.&nbsp; Generate new revenue opportunities through proactive outbound prospecting efforts.&nbsp; Work to build executive awareness within your accounts and align with strategic needs. Partner with internal teams to drive high-value outcomes for customers, facilitate successful evaluation/sales cycles, and secure new business.&nbsp; Track and utilize key metrics to forecast performance with accuracy.&nbsp; Maintain accurate and up-to-date sales records, opportunity notes, pipeline, and forecasts in Salesforce, Clari, Altify, and other applications.&nbsp; Minimal travel is expected; however, opportunities to participate in regional customer events/conferences are available.&nbsp; You Have: 4+ years of sales experience, preferably in the software sector.&nbsp;&nbsp; 2+ years of experience managing a closed territory in a B2B selling environment. Experience selling a disruptive or emerging technology (e.g., AI, Automation, next-gen Cloud) to technical and executive audiences.&nbsp; Proven ability to prospect into and manage a designated territory to maximise revenue growth. Passion for working with emerging technologies and an ability to understand and articulate complex AI and technical concepts. A value and ROI driven sales process focused on customer outcomes and selling solutions.&nbsp; Exposure to and use of known industry sales frameworks (such as Altify, MEDDICC, etc.). &nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Inside Sales Representative

Inside Account Executive

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.We are looking for an experienced Principal Product Manager to join our Product Organization at Smartsheet to support our Digital Asset Management offering (Brandfolder by Smartsheet).&nbsp; You’ll report to our Director, Product Management and collaborate with passionate teams across the globe. You Will: Define vision and strategy for Brandfolder, informed by company objectives, customer needs, and industry best practices Partner with technical and product leaders across Smartsheet to align strategy and platform investments and work closely with design and engineering to create compelling, high-quality customer experiences Use internal and external data to guide experimentation, decisions, opportunities and evaluation of success Partner with research, product design, data science and analytics teams to run experiments and test prototypes to validate hypotheses Communicate strategy, platform health, capabilities, winning and losing experimentation, and insights to a wide audience Successful candidates will operate at both the strategic and tactical levels and form strong cross-team partnerships that ensure combined success for the product area Support other duties as needed You Have: 8-10+ years of product management experience Successfully delivered a delightful user experience with high-scale platforms Experience with agile and waterfall development methodologies and frequent product releases Experience delivering highly-complex enterprise software products from inception to launch Experience working on content-related products such as DAMs (preferred but not required) Data-driven mentality with a focus on metrics and analytics Excellent written and verbal communication skills Technical degree, or equivalent experience working with engineers to make product decisions on behalf of customers, MBA preferred but not required &nbsp;&nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Principal Product Manager, Brandfolder (Hybrid in Bangalore)

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday. We are looking for someone to help usher in our next major phase of growth by taking our packaging and pricing strategies to the next level. This role is in the Product organization and focused on product monetization via packaging and pricing to maximize customer lifetime value. It will partner closely with product teams to understand their product strategies, develop packaging and pricing options and recommendations for senior leaders, and then assist working cross-functionally to implement them. You Will: Understand product value proposition(s) to customers and the product team’s multi-phase delivery plans to assist in developing packaging and pricing plans that are durable and support Smartsheet’s growth Analyze current pricing strategies and help develop options to optimize bookings, revenue growth, and profitability Use data analysis and visualization tools to generate insight on Smartsheet’s business performance and opportunities for improvement related to the packaging and pricing of our offerings Develop analytical approaches to assess the potential impact of packaging and pricing changes using Excel and other tools to model financial impact and understand the most important assumptions and variables to propose target metrics&nbsp; Analyze historical and current pricing approaches to identify issues and develop approaches to address these issues, working cross-functionally to develop plans and drive them to resolution Evaluate and review market and competitive data to perform competitive packaging and pricing analysis Conduct external qualitative and quantitative research (MaxDiff, Conjoint) Represent the results of your analysis to cross-functional executive audiences Engage &amp; partner cross-functionally to understand business goals and support pricing and packaging processes and business alignment Assist in the development and documentation of Packaging and Pricing procedures, processes, and policy Manage the Packaging and Pricing Rhythm of the Business Perform other duties as assigned You have: 3+ years of experience in a consulting, finance, product management, or related role Bachelor's degree with coursework in economics, statistics, or a related field&nbsp; Strong analytical skills Proficiency with data reporting / visualization tools Excel/modeling skills including use of formulas, pivot tables and Macros Ability to research and learn new approaches to business problems Ability to draw conclusions from data and recommend actions Strong organizational and project management skills; comfortable multi-tasking in a fast paced environment&nbsp; Strong written and verbal communication skills Fluency in English is required Legally eligible to work in India on an ongoing basis &nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.The Corporate IT team is seeking a Tier 1 Security &amp; Desktop Systems Specialist to manage both foundational cybersecurity defense and comprehensive end-user support. This is a critical hybrid role that serves as the immediate responder for security alerts while providing high-quality, hands-on technical support for employees. We are looking for a flexible, technically proficient individual with a security-first mindset. You Will: Provide 1st and 2nd tier support to investigate and resolve technical problems remotely and physically onsite. Monitor security events 24/7, triage alerts, and execute predefined incident response playbooks (e.g., endpoint isolation). Escalate confirmed security incidents to Tier 2 or the Security Engineering team. Provide daily technical support to employees for internal desktop systems, software, and hardware, with a focus on endpoint security posture. Monitor the request queue (ticketing system), maintain passwords, data integrity, and file system security for the desktop environment. Perform employee onboarding tasks: machine &amp; account setup, IT peripheral desk setup, and lead IT onboarding training. Install, configure, and troubleshoot desktop systems, workstations, and laptops (macOS &amp; Windows). Communicate technical information clearly to all personnel, regardless of their technical understanding. Review existing documentation for areas of improvement and submit knowledge entries to improve first-call resolution. Participate in development of information technology and infrastructure projects as assigned. Provide data entry and reconciliation of existing databases and spreadsheets for consolidation and validation. Maintain shift logs and update incident records. Work with other IT Department tasks as assigned. You Have: An associate's degree in a related area and at least 2–4 years of experience in IT support, desktop administration, or security operations. Dual Platform Knowledge: Strong working knowledge of macOS &amp; Windows as used in a corporate environment. Understanding and experience of Active Directory, Group Policy, and the Windows security model; familiarity with identity platforms like OKTA. Experience troubleshooting hardware: laptops, desktops, and a variety of mobile devices. Experience working with and troubleshooting Google G Suite, Microsoft Office 365, Zoom, Mimecast, and other web-based applications. Experience in a desktop support environment working through a ticketing system and direct on-call contact with customers. Comprehensive knowledge of IT standard concepts and practices (ITIL &amp; ITSM). Demonstrated ability to manage work schedules, project, and task priorities with a strong attention to detail and autonomy. Flexible schedule as this job requires extended support hours, occasional night, weekend, and on-call work. Desire to work with end-users in a professional manner and communicate clear information to our customers. Demonstrated strong fluency in English, both written and verbal, sufficient for effective communication in a professional setting. &nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Tier 1 Security & Desktop Systems Specialist (Hybrid in Bangalore)

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.As the Manager of Solution Services, you will lead a team of Implementation Specialists, overseeing the delivery of packaged services and managing related processes. You will also be responsible for coaching and developing your team professionally. In this role, you will collaborate with senior leadership on regional business operations and contribute to business growth through process improvement and evolving service offerings, including supporting related marketing initiatives. As part of the leadership team, you will be accountable for achieving financial and operational goals while developing and expanding your delivery team. This position calls for a leader skilled in technology implementation, process development, people management, and business growth. The ability to translate strategic vision into effective operational execution is essential. This role report to a Sr. Manager, Solution Services based in the US. This role is eligible for remote work within Costa Rica. You&nbsp; must reside in Costa Rica.&nbsp; You will: Be accountable for the team attainment of utilization and revenue in relation to department goals&nbsp; Be responsible for the oversight of delivery teams assigned to customer engagements Be accountable for delivery quality and customer satisfaction Act as a primary customer escalation point and help to resolve delivery issues Partner with resource schedulers to ensure appropriate project staffing Apply and help evolve operational metrics and gather supporting data to maximize team performance Identify, manage, and coordinate initiatives to support process improvements Contribute to the development of professional services offerings and delivery methodologies Own and maintain the refinement of&nbsp; processes, related tools, and documentation Collaborate and partner with Sales in the positioning of Professional Services&nbsp; Collaborate and partner with peer leaders across Customer Excellence in support of shared goals&nbsp;&nbsp; Develop a strong understanding of the Smartsheet platform and remain current on related features Perform other duties as assigned&nbsp; Supervisory Responsibilities: Developing and mentoring the delivery team,&nbsp; including overseeing any new employee onboarding Conducting performance evaluations of your team Forecasting, resource allocation, and alignment to reach department goals &nbsp; You have:&nbsp; A bachelor’s degree or equivalent combination of relevant work experience and education (minimum 7 years) 3+ years of progressive leadership experience in software services and/or professional services (preferably with SaaS experience) A passion for leading and developing high-performance teams Excellent communication skills (verbal, written, and presentation) Exceptional customer management skills and the ability to work with customers in both pre- and post-sales capacities Work experience in technology implementation and related project management Strong business acumen, problem-solving, and interpersonal skills The ability to travel when necessary, to meet with customers or for internal meetings Perks &amp; Benefits: Fully paid Health &amp; Life insurance for full-time employees and family members Equity - Restricted Stock Units (RSUs) for eligible roles Monthly stipend to support your work and productivity Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc. 12 days paid Vacation + Flexible Time Away Program 20 weeks fully paid Maternity Leave 12 weeks fully paid Paternity/Adoption Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks including a counseling membership and your own personal Smartsheet account Teleworking options from any registered location in Costa Rica (role specific) &nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Manager, Solution Services (Remote elegible - Costa Rica)

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.Smartsheet is looking for a Solutions Engineer who will provide technical leadership throughout the inside sales process. You will be a trusted solution and technical advisor during the sales process and provide expertise that ensures successful Smartsheet deployment and adoption.&nbsp; This high profile role is part of the Solutions Engineering team and is based in Munich, Germany (Hybrid DE eligible)&nbsp; You Will:&nbsp; Be a recognised Smartsheet expert and develop deep Smartsheet knowledge relevance (workflow definition, solution design) Partner with Account Executives to deliver technical demonstrations of the Smartsheet SaaS platform, Integrations, and Add-Ons Collaborate with existing Solutions Engineers in the design of creative solutions to customer requirements using Smartsheet Identify, build, and demonstrate Smartsheet solutions that solve specific customer problems Develop strong relationships with sales teams to drive successful sales engagements, this could include providing daily product/technical support to cross-functional partners Provide support for preparing technical responses to prospect questions, FAQs, knowledge base and case support entries; help define “best practices” for broad usage across large enterprises Collaborate with Product teams to ensure offerings align with customer needs Support marketing related events periodically, traveling onsite to represent Smartsheet, demonstrate the platform and connect with customers or prospects Perform other duties as assigned You Have:&nbsp; 1-3+ years of experience as a pre-sales Solutions Engineer or related field in the SaaS and enterprise software industry Technical leadership and outstanding customer-facing skills Passion for working with web-based technologies and desire understanding of functionality, use cases, and business and technical elements. Consultative approach regarding technology and product positioning to both business and technical users Experience in solution design or solution architecture related to collaboration/workflow/project management. Experience working in a fast-paced, high growth software company where change is a constant Fluency in German &amp; English is required Legally eligible to work in the Germany on an ongoing basis &nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Solutions Engineer

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday. Smartsheet is seeking a dynamic Business Development Representative to generate sales pipeline and drive revenue growth. You’ll prospect into relevant accounts, engage and qualify potential customers, and set the tone for the sales cycle. This role offers a great opportunity to refine your prospecting and discovery skills in support of our Commercial and Large Enterprise teams. You will report to the Manager, Business Development and the role is based in Munich, Germany (Hybrid DE eligible)&nbsp; You Will: Generate appointments by independently identifying companies and contacts that would be a good fit for our services and making decisions to reach out to them via email, linkedin, cold calling and/or using our other sophisticated software sales tools Independently create and manage multiple outbound sequence campaigns in our sales engagement platform Record and document all activity in Salesforce.com Monitor the social web for opportunities and leads as well as participate in outbound social marketing initiatives Leverage taught sales techniques to maximise prospect interactions Maintain high level of activity with the intent to qualify and create exponential sales Perform other duties as assigned You Have: Experience selling to the DACH region is highly desirable Proactive, independent thinker and creative problem solver with high energy/positive attitude The ability to think critically and make decisions independent of managerial oversight Salesforce.com or similar CRM experience Must be able to interact, adapt and communicate with individuals at all levels of the organisation Desire to learn new skills and build a career in software sales Ability to thrive in fast-paced startup environment Strong written and verbal communication skills Ability to adapt and execute new sales and qualification strategies Ability to create leads and opportunities from individual prospecting efforts 1+ years SAAS or relevant sales experience Sales engagement platforms, Outreach/Salesloft experience Legally eligible to work in Germany on an ongoing basis Fluency in German &amp; English is required &nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Business Development Representative

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday. We are looking for a Localization Program Manager to join our global team. This role is focused on managing the end-to-end localization of marketing materials, video assets, and various other corporate assets from across the company. You will play a pivotal role in ensuring our brand voice and content are effectively adapted for our global audiences.&nbsp; You will End-to-End Localization Ownership: Own the localization workflow for all customer-facing assets, including marketing campaigns, video content, and diverse corporate materials. Asset Management: Partner closely with Marketing, Creative, and Video production teams to define localization scope, prioritization, and quality metrics. Multimedia Asset Optimization: Oversee the localization of video assets (subtitling, dubbing, and visual edits) utilizing AI-assisted processing. Workflow Optimization: Design and implement AI-powered localization workflows, utilizing Large Language Models (LLMs). System Integration: Manage and optimize the integration between our Content Management System (Drupal) and the Translation Management System (TMS) for efficient world-ready content delivery. KPI Tracking: Track and report on localization-related operational KPIs and business priority metrics specifically for marketing and corporate assets. Stakeholder &amp; Vendor Management: Establish strong, collaborative relationships with Marketing Managers, Creative Directors, Video Producers, and leadership. Manage relationships with external Language Service Providers (LSPs), defining Service Level Agreements (SLAs) and overseeing performance reviews to ensure high-quality, cost-effective services. You have Experience: 5+ years of experience in program management or a related field with a dedicated focus on Localization. Specialized Expertise: Demonstrated experience managing the localization pipeline for marketing materials, multimedia, and video assets. SEO Localization: Strong knowledge of global SEO best practices and experience adapting keyword strategies for different languages and regions. Localization Tech Stack: Expert-level understanding of localization technology, including various Translation Management Systems (TMS) and how they integrate with Content Management Systems (e.g. Drupal). Communication Skills: Strong communication, problem-solving, and stakeholder management skills; able to drive consensus among disparate teams and influence without authority. Cultural Intelligence: Deep understanding of cultural nuances, regional preferences, and market differences in content delivery. Data-Driven Mindset: Experience in measuring the impact of localized content on brand engagement and market reach &nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Program Manager, Localization

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.We are seeking a Senior Director of Product Marketing to lead our Enterprise product marketing team and establish Smartsheet as the platform of choice for the world's most demanding organizations through differentiated messaging, compelling storytelling, and high-impact go-to-market strategies. This leader will mentor a high-performing team of senior product marketers and partner with Sales, Product, Marketing, and Customer Excellence to drive measurable revenue impact and position Smartsheet as the de facto standard for intelligent work management across global enterprises. You will report to our VP of Product Marketing and may be based in our Bellevue, WA office (hybrid) or work remotely from anywhere in the US where Smartsheet is a registered employer. You Will: Develop a deep understanding of enterprise customer needs, pain points, and buying behaviors to craft compelling narratives that differentiate Smartsheet in the market Define and execute the end-to-end product marketing strategy for our enterprise solutions, including positioning, messaging, value propositions, launches and go-to-market plans that resonate with enterprise decision-makers Partner closely with Sales, Marketing, Customer Excellence, and Product to define effective messaging, campaigns, playbooks, and demos that enable revenue growth Create compelling, customer-centric content that translates complex product capabilities into clear business value for enterprise audiences Serve as the lead spokesperson for our enterprise solutions in strategic customer interactions, analyst briefings, and industry events Leverage data-driven insights and customer research to continuously refine messaging strategies and measure business impact Lead, mentor, and develop a team of senior product marketers—setting clear goals, providing guidance, and fostering a supportive, high-performing culture Build strong relationships with senior stakeholders and executive leadership, influencing without authority to drive clarity and momentum Take on additional cross-functional leadership responsibilities as needed You Have: Bachelor's degree in business or equivalent discipline; MBA preferred 12+ years of product marketing experience in enterprise B2B SaaS; cloud and AI experience strongly preferred 7+ years of people management experience, with a proven track record of building and leading high-performing product marketing teams Deep understanding of enterprise software, with the ability to translate technical innovations into business value Demonstrated ability to define vision and strategy, translate them into actionable narratives and content, and deliver high-impact outcomes through product launches and campaigns Expertise in crafting clear, compelling, and differentiated messaging and content that resonates with enterprise buyers and stands out in the market Excellent communication and presentation skills, with experience engaging executives, industry analysts, and key stakeholders Strong cross-functional leadership skills with proven ability to influence senior stakeholders and drive alignment across Product, Sales, Marketing, and Customer Success Data-driven mindset, leveraging customer insights and market research to continuously refine and validate messaging strategies Customer-obsessed approach with passion for solving complex enterprise problems Ability to thrive in a fast-paced, highly collaborative environment Current US Perks &amp; Benefits: Medical/vision and dental coverage options for full-time employees 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus Sick Time Off US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 paid holidays per year Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.US Base Salary Pay Range$263,750&mdash;$306,250 USD&nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Sr. Director, Product Marketing

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday. Smartsheet is looking for a Sr. Customer Success Manager to manage a set of large enterprise accounts and improve customer satisfaction, application engagement, customer retention, and growth. You will be the primary contact for customers, understanding their success criteria, sharing best practices, providing solution guidance, and helping them realize value from Smartsheet. You have a track record for Software as a Service (SaaS) account management and maintaining high customer renewal rates because of ongoing customer engagement and technical leadership. You will report to a Sr. Manager of Customer Success and may work remotely from the Western US territory. You Will: Perform initial onboarding of accounts with enterprise level customers, ensuring adoption and ongoing engagement throughout the customer's lifecycle Accomplish a comprehensive engagement and communications strategy that maintains high customer satisfaction Be the Smartsheet expert providing guidance to allow customers to create impact and increase collaboration across their organization and with external parties Perform periodic customer success reviews that confirm satisfaction, resolve issues with the help of the Technical Support team, and expand Smartsheet use throughout the account Implement and share best practices to ensure customers are realizing the greatest possible value from Smartsheet Use usage patterns to gain insights, provide guidance and increase customer adoption and satisfaction Be the primary interface to manage and resolve critical situations Work with the Sales, Training and Professional Services teams to identify new opportunities to expand customer use of Smartsheet Provide expert customer insight to Product Management, Marketing and Sales on innovation and continuous improvement opportunities Exceed all performance targets, including maintaining high retention and growth rates Accomplish other tasks as assigned You Have: 3+ years of Customer Success or Account Management experience (or equivalent) Health &amp; Life Sciences (HLS) experience (preferred) The ability to explain technical subjects to non-technical personnel in large enterprises Good at building credibility and trust with customers and internal stakeholders by understanding their requirements Experience maintaining valuable and outcome-based relationships with a diverse customer account base Passion for working with leading edge, web-based technologies and a desire to understand Smartsheet's benefits, use cases, and technical elements Bachelor's degree in relevant field, or equivalent experience Willing to travel based on customer and business need Current US Perks &amp; Benefits: Medical/vision and dental coverage options for full-time employees 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus Sick Time Off US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 paid holidays per year Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.US Base Salary Pay Range$112,500&mdash;$142,500 USD&nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Sr. Customer Success Manager, Enterprise

Sr. Manager, Service Desk (Hybrid in Bangalore)

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday. Smartsheet is looking for a Sr. Manager of Customer Success to help build and scale our Enterprise Customer Success team. The right candidate is an&nbsp; experienced manager with a proven ability to create programs to drive the customer adoption lifecycle throughout all Smartsheet accounts.&nbsp;&nbsp; As a Sr. Manager of Customer Success you will manage a team of Customer Success Managers and partner with the Director of Customer Success, Enterprise to execute on the overall team vision. You will collaborate with Sales and Marketing to help drive growth of our business. This role is responsible for driving successful product usage, customer value, and net retention. You will report to the Director of Customer Success, Enterprise. Due to the collaborative nature of this role, ideal candidates will be based on the East Coast. You Will: Manage a team of Customer Success Managers Meet or exceed set targets Set expectations with internal team members, develop a collaborative team culture while promoting career growth. Empower team of CSMs to onboard and expand customer product usage while uncovering revenue opportunities. Use data to track performance, forecast retention, and create customer insight Partner with Marketing, Support, Professional Services, and Sales to create a positive customer journey that delights customers, improves customer satisfaction, inspires referrals and guides account growth. Build/refine programs to improve and scale Bring creative ideas to the group to help improve the next stages of the business Promote operational excellence across the Customer Success team Create a culture of inclusivity, recognizing the strengths that individuals bring to the team to promote engagement and development opportunities Other job duties as assigned You Have: Business development, organization, team building and management passion Experience working in a cloud applications 5+ years working in a leadership capacity 8+ years of Customer Success or Account management experience in a technology/software environment, or Technical Account Management experience within Enterprise SaaS Passion and demonstrated ability for mentoring and team growth Experienced in managing a Customer Success or Account Management team Outstanding management skills across a varied set of responsibilities Passion for working with leading edge, web-based technologies and a desire to understand Smartsheet’s benefits, use cases, and business and technical elements Experience and success partnering across departments Bachelors (BA/BS) degree Current US Perks &amp; Benefits: Medical/vision and dental coverage options for full-time employees 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus Sick Time Off US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 paid holidays per year Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.US Base Salary Pay Range$135,000&mdash;$172,500 USD&nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Sr. Manager, Customer Success - Enterprise

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.Smartsheet is seeking a Director of Customer Success &amp; Renewal Operations to lead the design and execution of our global Customer Success and Renewals operating models. This role is responsible for converting high-level retention and growth strategies into scalable, repeatable field processes that drive customer lifetime value. You will act as a primary partner for leadership across Go-To-Market (GTM), Product, and Finance to ensure that our success and renewal motions are integrated, efficient, effective, and data-driven. &nbsp; You Will Drive Operating Architecture: Lead the long-term design and management of the Customer Success and Renewals operating model. You will ensure handoffs across the customer journey, from initial implementation to long-term renewal, are efficient, consistent, and systematic. Manage Executive Governance: Orchestrate the operating rhythm for the Customer Success and Renewals organization. This work includes standardizing churn review cycles, business reviews, renewal reviews, and cross-functional steering committees to keep leadership aligned on the health of the business. Operationalize Risk Management: Lead the systematic implementation of the Risk Management framework and the Risk Pipeline methodology. You will establish the process rigor required to track revenue through identified, verifying, mitigating, and saved stages while overseeing the evolution of the Early Warning System from baseline health signals to predictive, automated intervention. Commercial Policy and Standards: Partner with Legal and Finance to establish and enforce commercial standards. You are responsible for the system and process rollout of multi-year contracting, auto-renewal defaults, and commercial uplift policies. Scale Adoption Infrastructure: Build the infrastructure needed to resolve the USM Headroom crisis and drive platform adoption at scale. You will lead the development of standardized onboarding journeys and targeted adoption plays that utilize data-driven conversion triggers and high-value actions to support a product-led success model. Lead Change Management: Drive the organizational change required to align teams with new accountability models. You will ensure clear ownership of renewals and account health is maintained across the global organization. &nbsp; You Have 14+ years of relevant experience including:&nbsp; 10+ years of experience in Revenue Operations, Customer Success Operations, or Strategy. 4+ years in a leadership role at a $500M+ ARR SaaS company. Execution Excellence: A proven ability to take a conceptual framework and build the systems, reporting, and team behaviors needed to sustain it. Cross-Functional Influence: Experience navigating complex organizations and negotiating trade-offs between Sales, Product, and Finance leadership. Analytical Maturity: Proficiency in forecasting, capacity modeling, and using data to identify operational gaps. Strategic Vision: The ability to design infrastructure today that supports the next phase of company growth. &nbsp; Key Outcomes Successful rollout of a unified global risk management and health monitoring framework. Improved reliability and predictability of the global churn and renewals forecast. Implementation of a mature, scalable digital onboarding and adoption engine. Current US Perks &amp; Benefits: Medical/vision and dental coverage options for full-time employees 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus Sick Time Off US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 paid holidays per year Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.US Base Salary Pay Range$187,500&mdash;$247,500 USD&nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Director, Customer Success & Renewal Operations

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.Smartsheet is excited to be hiring an Order Operations Specialist to partner with our sales teams and support them throughout the sales cycle. In this role, you’ll play a key part in ensuring smooth operations and will report directly to our Manager of Order Operations, based in Costa Rica. This is a fantastic opportunity to make an impact in a fast-paced, collaborative environment.&nbsp; You Will: Support sales teams throughout the full sales cycle, ensuring compliance with Smartsheet policies and meeting customer needs Work within Salesforce.com CRM &amp; CPQ to assist sales representatives (experience with Salesforce or a similar system is required) Review contracts and order documentation for accuracy and completeness Quickly learn and become confident in the quoting process Customise order forms and advise on complex deal structures, escalating specialised issues to the right partners for resolution and approval Coordinate deal reviews with sales, and support training, development, and adherence to operational policies Manage the daily deal approval process, ensuring alignment with organisational standards Collaborate with cross-functional teams such as Finance, Legal, Professional Services, and Sales to ensure transactions are completed quickly and efficiently Assist with reconciliation of multiple transactions and contract-related adjustments Respond to partner inquiries (e.g., purchase orders, quote requests, invoices, order confirmations, status updates, pricing details) in Salesforce within SLA timelines Provide sales teams with support in resolving inquiries throughout the sales process Partner closely with fellow Order Operations team members to address requests and drive success Perform other duties as assigned You Have: 1+ years of experience in Order Management, Sales Operations, Contracts, or Deal Desk 1+ years of experience working in a multinational or shared service center environment Familiarity with financial principles, revenue recognition, and contracting guidelines Background in handling a high-volume, multi-transactional environment (EOM, EOQ, and EOY) Ability to thrive in a fast-paced, high-growth environment and adapt to new processes with ease Strong problem-solving skills and proven ability to collaborate across multiple departments and stakeholders Excellent communication skills, with the ability to tailor messaging to different audiences and situations Legally eligible to work in the UK on an ongoing basis Fluency in English is required Perks &amp; Benefits: Employer-paid Private Medical and Dental, additional cost for family members Monthly contributions toward your pension Monthly stipend to support your work and productivity 25 days paid for Holiday + Bank Holidays + Flexible Time Away Program 20 weeks fully paid Maternity Leave 12 weeks fully paid Paternity/Adoption Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks including a counseling membership, salary sacrifice options, and your own personal Smartsheet account. Teleworking options from any registered location in the UK (role specific) &nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Order Operations Specialist (Remote Eligible in UK)

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.As the Director of Creative, you will be responsible for defining and executing the creative vision that drives demand and pipeline growth for the company. You will ensure that brand identity is consistently and compellingly represented across all channels ( digital, paid media, email, social, web, events, and content) with a sharp focus on performance and conversion. You will translate marketing and business objectives into creative programs that generate measurable impact, and lead and grow an in-house team of creative professionals, reducing reliance on external agencies while raising the quality and velocity of creative output across the organization. You will report to our Sr. Director of Marketing Operations and may be based in our Bellevue, WA office (hybrid) or work remotely from anywhere in the US where Smartsheet is a registered employer. You Will: Own the company's creative strategy developing campaigns, assets, and programs that drive awareness, engagement, and pipeline across the funnel Build, lead, and mentor a high-performing in-house creative team, establishing the processes, workflows, and culture needed to produce great work at scale without heavy agency dependency Partner closely with Demand Generation, Content, Product Marketing, and Digital teams to ensure creative is tightly aligned to campaign strategy, audience segmentation, and funnel stage Develop and maintain brand guidelines, ensuring consistency across all channels while adapting creative expression to performance contexts (paid social, SEM, email, landing pages, etc.) Establish a test-and-learn creative culture using performance data, A/B testing, and audience insights to continuously optimize creative output Manage budgets and timelines across a high volume of concurrent projects, prioritizing ruthlessly and delivering on-time without sacrificing quality Oversee creative QA and approval workflows, providing clear, actionable feedback and holding a high bar for craft and effectiveness Maintain a lean, strategic set of agency and freelance relationships for specialized or overflow needs, while actively building internal capability to reduce external spend over time Present creative concepts and campaign strategies to internal stakeholders and leadership, connecting creative decisions to business outcomes Stay current on trends in B2B digital marketing, performance creative, design, and emerging tools bringing relevant innovations into the team's practice Take on additional cross-functional leadership responsibilities as needed You Have: 12+ years of B2B creative and design experience, with meaningful time spent in demand generation or performance marketing contexts Demand-Centric Track Record: Demonstrated success producing creative that drives measurable pipeline impact, not just brand awareness in high-growth B2B environments In-House Builder: Experience standing up or scaling an internal creative function, with a clear bias toward building capability inside the organization rather than defaulting to agencies Campaign Fluency: Hands-on familiarity with integrated demand campaigns&nbsp; understanding how creative works across paid, owned, and earned channels to move buyers through the funnel Enterprise Expertise: Ability to tailor messaging and creative for complex buying committees, multiple personas, and long sales cycles Builder Mentality: Comfortable with ambiguity, energized by building process from the ground up, and able to lead cross-functional teams without heavy infrastructure B2B SaaS experience strongly preferred Proven experience leading creative teams in a demand generation or performance marketing environment Strong portfolio demonstrating campaign creative across digital channels (paid media, email, landing pages, social) with clear connection to pipeline or conversion outcomes Excellent leadership and team-building skills, with a track record of developing in-house creative capability and reducing agency dependency Deep understanding of B2B buyer journeys, audience segmentation, and how creative adapts across funnel stages Fluency in creative performance metrics and the ability to use data to inform and iterate on creative strategy Proficiency in creative tools including Adobe Creative Suite, Figma, and emerging AI-assisted design tools Strong project management instincts able to manage high creative volume, competing priorities, and tight timelines Clear, persuasive communicator who can connect creative rationale to marketing and business goals Current US Perks &amp; Benefits: Medical/vision and dental coverage options for full-time employees 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus Sick Time Off US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 paid holidays per year Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.US Base Salary Pay Range$191,250&mdash;$223,750 USD&nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Director, Creative

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.Smartsheet is looking for an experienced leader who thrives in evolving environments and is excited to establish, scale, and mature demand-based event marketing capabilities. This role has expanded scope beyond sponsorship and corporate events. It sits at the intersection of strategy and execution of our global marketing events with a strong focus on qualified pipeline and revenue.&nbsp; As a senior leader and strategic consultant, you will define what success looks like for the Global Demand Events Marketing team and contribute to the operating model, programs, and execution frameworks required to deliver predictable pipeline impact across our customers. You will balance global consistency with account-specific nuance, while serving as a senior voice for the strategic motions in global planning and prioritization. You will report to our SVP of Marketing and may be based in our Bellevue, WA office (hybrid) or work remotely from anywhere in the US where Smartsheet is a registered employer. You Will: Own the global strategy for third-party and proprietary events, defining the vision, standards, and playbooks for scalable, high-impact event execution across regions. Lead, mentor, and develop a high-performing team of event strategists responsible for planning and delivering 30+ annual proprietary and third-party events worldwide. Partner cross-functionally with Product Marketing, Growth Marketing, Content, Design, Sales, Marketing Operations, and Executive Leadership to align event programs with go-to-market strategy, product launches, and revenue objectives. Oversee flagship industry conferences, partner summits, and sponsorship activations—elevating brand presence, thought leadership, and customer engagement at key moments in the buyer journey. Manage end-to-end execution of Tier 1 global sponsorship programs, including budget ownership, agency and vendor selection, contract negotiation, production, and on-site delivery. Direct high-visibility global activations such as AWS re:Invent and other major industry events, delivering multi-million-dollar influenced pipeline and measurable ROI. Collaborate with regional and field marketing teams to localize global event strategies while maintaining brand consistency and operational excellence across markets. Establish and evolve performance measurement frameworks leveraging CRM and analytics platforms to track pipeline influence, attendee engagement, and program effectiveness. Drive operational rigor by building scalable processes, toolkits, and workflows that improve collaboration, increase efficiency, and support global program growth. Identify new event formats, partnerships, and experiential opportunities to continuously innovate and elevate the company’s event marketing approach in a fast-paced, high-growth SaaS environment. Serve as a strategic advisor to senior leadership, using insights and results to inform investment decisions and position event marketing as a core growth engine. Lead, mentor and grow a&nbsp; team of global marketing&nbsp; professionals, fostering a culture of innovation, collaboration, and excellence. Ignite a culture of inclusivity, recognizing the strengths that individuals bring to the team to promote engagement and development opportunities. Support other responsibilities as assigned. You Have: Bachelor’s degree in business or related field. 12+ years of marketing experience at a B2B company, preferably in enterprise software. Proven experience and success with building, scaling and maturing demand-based event marketing capabilities. Experience and successful execution in driving demand generation via strategic tier 1 3rd party and priority events. Exceptional communication skills, with experience presenting to and influencing C-level executives. Experience supporting/integrating and collaborating programs globally. Experience working and influencing cross functionally with key groups such as product marketing, field marketing, customer marketing, digital marketing, communications, sales, and customer excellence. Advanced analytical and data-driven decision-making skills, including performance reporting and forecasting. Experience managing dynamic teams. Current US Perks &amp; Benefits: Medical/vision and dental coverage options for full-time employees 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus Sick Time Off US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 paid holidays per year Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.US Base Salary Pay Range$191,250&mdash;$223,750 USD&nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Director, Global Demand Events

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.The Solution Experiences team is looking for a highly motivated and collaborative Software Engineering Manager. This role involves leading the development of navigation experiences within the Smartsheet application, utilizing a range of technologies including AI and the latest web technologies. We are an agile team that operates iteratively, focusing on building high-quality software and adhering to operational best practices. Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We’re revolutionaries - so for us changing the way the world works is all in a day’s work. You will report to our Director of Engineering located in our Bellevue office, or you may work remotely from anywhere in the US where Smartsheet is a registered employer. You Will: Manage one or more related teams of 6-10+ software engineers across a product area or emerging pillar, driving development and success of products that delight customers. Guide and mentor team members on architecture and best practices while reviewing and coaching on project designs for design review presentations. Analyze feature sets for market effectiveness and implementation efficiency, facilitating feedback and discussions with Product and Design teams. Create strong partnerships with product management and other essential business areas while contributing to business planning and product vision. Lead cross-team technical efforts and address technical challenges that span multiple teams within your pillar area. Plan and deliver end-to-end projects with high technical ambiguity and cross-team dependencies, communicating risks and building consensus with stakeholders. Mentor and coach individuals and managers both within and outside your teams, identifying and growing potential successors. Hire exceptional engineering talent and grow your teams by attracting, developing, and advancing great engineering talent strategically across multiple teams. Own setting yearly and quarterly technical and operational goals for your product area while managing metrics and reporting. Communicate effectively to executives and non-technical stakeholders, tailoring your approach to diverse audiences and anticipating conflicts proactively. Create repeatable processes for measuring and improving team efficiency while demonstrating operational excellence leadership across your teams. Champion AI adoption in both software and product development lifecycles, leveraging shared learnings to mature usage and enhance customer experiences. &nbsp;You Have: 8+ years software development experience 3+ years previous management experience Strong background building and deploying AI/ML features Experience productionizing and scaling ML models within a search stack. Experience building scalable, high available customer-facing cloud applications Experience building or managing full stack teams is a plus Experience building teams including, recruiting and retention Experience with Agile/Scrum methodologies AWS or other Cloud experience A degree in Computer Science, Engineering, or a related field or equivalent practical experience Legally eligible to work in the U.S. on an ongoing basis Current US Perks &amp; Benefits: Medical/vision and dental coverage options for full-time employees 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus Sick Time Off US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 paid holidays per year Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.US Base Salary Pay Range$175,000&mdash;$245,000 USD&nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Manager, Engineering - Solution Experiences (Remote Eligible)

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.We are seeking a Principal Field Marketing Manager to lead enterprise-focused strategy and demand orchestration for a segment of our Sales organization. In this role, you are a strategic partner to sales leadership and a key architect of Smartsheet’s field marketing engine. You are accountable for driving pipeline velocity, defining investment strategy, and establishing the operational rigor required to win in complex enterprise accounts. This is a role for a seasoned field marketing leader who thrives in evolving environments. You will look beyond individual tactics to build scalable marketing engagement plans that can be leveraged across the organization, ensuring Smartsheet maintains a world-class presence that resonates with sophisticated buying committees and drives measurable revenue impact. This role reports to the Sr. Director, Field Marketing and can be based in our Bellevue, WA office or remotely from anywhere in the US where Smartsheet is a registered employer. What You’ll Do: Drive Segment Pipeline &amp; Engagement: Achieve account and segment pipeline and engagement goals through targeted marketing strategies and tactics tailored to the high-priority sales segment you support. Own Segment Strategy: Align marketing investment directly to enterprise revenue targets, pipeline gaps, and regional sales priorities for your segment. Deliver Regional Event Excellence: Align and collaborate with other marketing teams such as Customer marketing, Demand events, Growth marketing, Sales development and others&nbsp; to create and deliver regional events and programs that meet regional pipeline, awareness, and customer cross-sell and upsell objectives. Orchestrate Sales Alignment: Establish and lead regular bi-driectional pipeline inspection cadences with Sales leadership to identify coverage gaps, track conversion, and course-correct investments in real-time. Develop Scalable Playbooks: Create and pilot multi-dimensional program templates, such as executive roundtables, bespoke customer days, and summits, that can be scaled as "playbooks" for the broader global team. Master Full-Funnel Accountability: Partner cross-functionally with Global Campaigns, Product Marketing, and SDRs to ensure the field has the messaging and enablement needed to accelerate deals at every stage. Maintain Operational Rigor: Manage complex regional budgets with precision and maintain high standards of data integrity within Salesforce and Tableau, ensuring all activities are tied to measurable ROI. Ignite a Culture of Inclusivity: Foster an environment that recognizes the diverse strengths individuals bring to the team to promote engagement and innovative marketing strategies. What Success Looks Like: Strategic Partnership: You are recognized as a key advisor to Sales leadership, influencing territory planning and resource allocation through data-backed marketing insights. Pipeline Acceleration: You successfully drive measurable increases in pipeline velocity and deal size through targeted marketing interventions. Operational Mastery: You maintain flawless operational rigor, with 100% accuracy in budget management and lead-flow tracking. Playbook Innovation: You have successfully created at least one repeatable marketing "play" or process improvement adopted by the wider field marketing organization. You Have: 7–10+ years of B2B marketing experience, specifically in Field Marketing, Demand Generation, or Integrated Marketing with an enterprise focus. Proven Track Record: Demonstrated success driving pipeline creation, acceleration, and revenue impact in high-growth environments. Enterprise Expertise: Deep understanding of executive-level engagement and tailoring messaging for complex buying committees and large-scale deals. Data-Driven Mindset: Significant experience using Salesforce and Tableau to analyze pipeline health and provide executive reporting. Builder Mentality: Exceptional ability to navigate ambiguity, lead cross-functional teams, and build processes from the ground up. B2B SaaS experience strongly preferred. Current US Perks &amp; Benefits: Medical/vision and dental coverage options for full-time employees 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus Sick Time Off US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 paid holidays per year Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.US Base Salary Pay Range$147,500&mdash;$192,500 USD&nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Principal Field Marketing Manager

smartsheet

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.Corporate Systems Engineering builds and operates the software platforms, integrations, and automations that power Smartsheet’s core business functions across Finance, Sales/GTM, and People &amp; Culture.&nbsp; Our team owns mission-critical systems and workflows that enable how the company hires, sells, bills, pays, reports, and scales. We operate at the intersection of software engineering, enterprise platforms, and business-critical data, treating internal systems with the same rigor, reliability, and product mindset as customer-facing software. &nbsp; The People Systems team engineers and operates platforms that support the employee lifecycle, including HR, payroll, learning, and talent systems.&nbsp; We balance deep platform configuration with extensibility, integrations, and data integrity to deliver reliable, compliant systems that scale with the organization. &nbsp; As a Senior Software Engineer II on the People Systems team, you will operate as a technical leader within the People &amp; Culture (P&amp;C) domain, owning complex, high-impact engineering work that extends beyond traditional application configuration. This role focuses on building scalable, reliable, and extensible solutions across Workday, People data, integrations, and automation that support the full employee lifecycle and enable the business to operate with accuracy, speed, and insight. You will work at the intersection of enterprise platforms, custom engineering, and data, helping evolve People Systems from primarily UI-driven administration into a product-grade, engineering-led capability within Product Engineering. &nbsp; This role is suited for a senior engineer who is comfortable working across configuration, code, integrations, and data - and who enjoys solving ambiguous, cross-functional problems in a regulated enterprise environment. You Will: Act as a senior technical owner within the People Systems domain, responsible for designing and delivering complex solutions across Workday, integrations, and supporting platforms Lead engineering efforts related to People data flows, including hire-to-retire lifecycle events, data synchronization, and downstream consumption by Finance, Security, and Analytics Design and implement custom extensions and integrations using tools such as Workday Studio, APIs, middleware, or AWS-based services Partner with Integrations and Automation teams to build event-driven, automated People workflows (e.g., joiner/mover/leaver, access provisioning, data updates) Own the technical design and implementation of People-related integrations and data contracts, ensuring reliability, auditability, and clear ownership Contribute to People reporting and analytics initiatives by enabling high-quality, well-modeled People data for BI, compliance, and workforce insights Identify opportunities to reduce manual People operations through automation, configuration-as-code patterns, and reusable components Provide technical leadership and mentorship to other People Systems engineers, reviewing designs and code and setting quality standards Partner closely with Product Managers, HR stakeholders, Security, and Compliance to translate People domain needs into robust technical solutions Participate in on-call rotations and operational ownership for People Systems, ensuring reliability and rapid issue resolution You Have: 6-8 years experience building and supporting enterprise systems, with deep exposure to HR/People platforms such as Workday Experience extending enterprise platforms through custom development, APIs, middleware, or platform-specific tooling (e.g., Workday Studio or similar) Strong understanding of system-to-system integrations, data modeling, and event-driven workflows Comfort working across both UI-driven configuration and code-based solutions Experience operating in environments with compliance, audit, and security requirements (SOX, ITGC, access controls) Ability to lead technical initiatives independently and make sound architectural decisions Strong communication skills and comfort collaborating with non-technical stakeholders Experience mentoring engineers and raising the technical bar of a team Experience with People data analytics, reporting pipelines, or workforce metrics Familiarity with identity lifecycle management and security integrations tied to HR systems Experience building internal tools or automations that support HR or People Operations teams Exposure to cloud platforms (AWS), scripting languages, or automation frameworks Experience working in Product Engineering organizations rather than traditional IT &nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Senior Software Engineer II (People Systems)

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.We are looking to hire a Product Manager II to join our Product Organization. As a Product Manager II for Policy &amp; Governance, you will own the execution roadmap for a core product area that enables our enterprise customers to manage organizational risk, enforce internal usage policies, and maintain regulatory compliance across their Smartsheet deployment. This role plays a critical part in helping customers control how their data is used, shared, and retained - by both humans and AI systems. You will act as a key contributor for platform governance, collaborating closely with engineering, UX, legal, security and sales teams to deliver solutions that provide granular control, ensure data integrity, and drive adoption of our premium governance and control features. This is a hands-on role for a product thinker who is customer-obsessed, understands the needs of IT/Governance teams, and is passionate about solving complex policy enforcement and data lifecycle management challenges at scale. You Will: Contribute to and have the opportunity to shape the long-term vision for a core area of Smartsheet's policy enforcement, data lifecycle management, and governance capabilities, ensuring these products meet enterprise standards. Enable&nbsp; Own the execution roadmap for critical governance capabilities, including retention and deletion policies, data classification and enterprise controls that manage external sharing. Serve as a product owner on corporate governance, AI governance, data privacy (e.g., GDPR, CCPA), and organizational policy requirements, aligning cross-functional teams around effective compliance solutions. Identify, scope and help lead monetizable governance offerings, working closely with pricing and sales teams to drive adoption of features that enable centralized control and compliance reporting. Collaborate closely with Legal and Security teams to translate evolving regulatory requirements and internal policy needs into actionable product features and API capabilities. Analyse market trends, competitive offerings, and customer feedback from CIOs, Compliance Officers, and IT Administrators to inform feature prioritization and contribute to overall strategic product decisions. Represent governance product capabilities internally and externally (e.g., with customers and partners), clearly communicating the value and controls provided by your owned features Collaborate effectively with engineering and design team members, fostering a culture of technical excellence and collaborative product delivery. Perform other duties as assigned. You Have: 3+ years of product management experience, including delivering impactful SaaS or enterprise software solutions. Experience in governance, compliance, or information management product management, focusing on data retention, policy enforcement, eDiscovery for B2B enterprise customers Ability to execute feature-level roadmaps for complex and regulated platforms. Ability to think strategically about the vision for the space and identify opportunities to add to that vision Working knowledge of data lifecycle management, compliance frameworks, international regulatory requirements (e.g., GDPR), US domestic regulatory requirements (eg. HIPPA, CCPA), and how policy engines enforce rules across large data sets is a plus Demonstrated success in driving cross-functional team collaboration (including compliance and legal teams). Strong storytelling skills and the ability to communicate complex compliance and policy concepts effectively to technical and customer audiences. Data-driven mindset with a focus on governance adoption KPIs and business metrics to guide feature prioritization and measure product outcomes. Legally eligible to work in India on an ongoing basis. Fluency in English is required. &nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Product Manager II, Policy & Governance (Hybrid in Bangalore)

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.As a Senior Product Manager for Identity &amp; Authentication, you will own the execution roadmap for all core features related to how enterprise users access and manage their Smartsheet accounts. This includes our mission-critical Single Sign-On (SSO), user provisioning, and multi-factor authentication (MFA) offerings. This role is fundamental to ensuring a secure, compliant, and friction-free user experience for our global customers. You will act as a key leader for Identity and Access Management (IAM), collaborating closely with engineering, UX, and security teams to deliver highly reliable solutions that integrate seamlessly with major identity providers (IdPs) and meet the stringent security requirements of our enterprise customers. This is a high-impact, hands-on role for a strategic thinker who is deeply technical, customer-obsessed, and passionate about solving complex authentication and user lifecycle management challenges at scale. You Will: Contribute to the long-term vision for Smartsheet’s Identity and Authentication capabilities, including Single Sign-On (SSO), MFA, and secure login experiences Own the execution roadmap for critical IAM features, including integration with major Identity Providers, user provisioning, federated identity, and user lifecycle management Serve as the primary product owner for core authentication protocols (e.g., SAML, OAuth 2.0, OIDC), ensuring compliance, reliability, and ease of setup for IT administrators Identify and scope enhancements to existing monetizable features, working with pricing and sales teams to improve the adoption and value of our premium security and identity offerings. Collaborate closely with Security and Platform Engineering teams to drive platform-wide standards for authorization and session management that are scalable and resilient Analyse market trends, competitive offerings, and customer feedback from IT and Security Administrators to inform feature prioritization and optimize the administrative experience Represent identity and authentication product capabilities internally and externally (e.g., with customers and partners), clearly communicating the security, compliance, and usability value of your features Collaborate effectively with and offer informal mentorship to engineering and design team members, fostering a culture of technical excellence and collaborative product delivery Perform other duties as assigned You Have:&nbsp; 6+ years of product management experience, including delivering impactful SaaS or enterprise software solutions 2+ years of direct experience in Identity and Access Management (IAM), focusing on B2B authentication, authorization, or user lifecycle management products Proven ability to define and execute feature-level roadmaps for complex and highly technical platform areas Deep technical understanding of core identity protocols (SAML 2.0, OAuth 2.0, OpenID Connect), user provisioning standards (SCIM), and security best practices for session management and MFA Demonstrated success in driving cross-functional team collaboration, particularly with platform and security engineering teams Excellent communication skills and the ability to articulate technical security concepts clearly to both technical and non-technical stakeholders. Data-driven mindset with a focus on core metrics like successful login rates, setup time, and security feature adoption Legally eligible to work in India on an ongoing basis Fluency in English is required &nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Sr. Product Manager II, Identity & Authentication (Hybrid in Bangalore)

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.As a Senior Product Manager for Security &amp; Smartsheet’s Safeguard suite, you will own the vision, strategy, and execution roadmap for key pillars of our mission-critical enterprise security products. This role is pivotal in ensuring Smartsheet meets and exceeds the stringent security and regulatory demands of our largest, most complex customers. You will act as the leading voice for enterprise security, collaborating closely with engineering, UX, legal, security and sales teams to deliver solutions that build trust, mitigate risk, and drive premium product adoption, particularly within the Safeguard suite. This is a high-impact, hands-on role for a strategic thinker who is deeply technical, customer-obsessed, and passionate about solving complex security and governance challenges at enterprise scale. You Will: Define and drive the vision, strategy and roadmap for Smartsheet's security product suite, with a core focus on the monetizable features within Smartsheet Safeguard, like data loss prevention (DLP), regulatory compliance features (eg. for GDPR, FedRAMP) and encrypted data storage Serve as the expert on enterprise security customer requirements, aligning cross-functional teams and senior stakeholders (like the CISO) around impactful, security-first product outcomes Identify, scope, and lead monetizable security offerings, working closely with pricing and sales teams to drive adoption and ARR of the security portfolio Collaborate closely with Security Engineering to champion best-in-class, encrypted data storage and transfer strategies, addressing complex data residency and jurisdictional challenges Analyse market trends, competitive offerings, and customer feedback from CISOs and security stakeholders to inform strategic product decisions and maintain market leadership in SaaS security Represent security product capabilities internally and externally (e.g., with customers, partners, and auditors), clearly communicating the value and technical details of the Safeguard offering Mentor and guide cross-functional teams and junior Product Managers, fostering a culture of technical excellence and collaborative product delivery Perform other duties as assigned You Have: 8+ years of product management experience, including delivering impactful SaaS or enterprise software solutions 2+ years of direct experience in security product management, focusing on identity, access management (IAM), governance, or compliance products for B2B enterprise customers Proven ability to define and execute strategic roadmaps for highly complex and regulated platforms Deep technical understanding of SaaS security architecture, encryption standards, identity management protocols (SAML, OAuth, SCIM), and major compliance frameworks (e.g., ISO 27001, SOC 2, HIPAA, GDPR) Demonstrated success in leading and mentoring cross-functional teams (including security engineers and legal counsel). Excellent storytelling skills and the ability to communicate complex security concepts effectively to technical, customer, and executive audiences Data-driven mindset with a focus on security adoption KPIs and business metrics to guide strategy and measure product outcomes. Legally eligible to work in India on an ongoing basis Fluency in English is required &nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Sr. Product Manager, Security & Safeguard (Hybrid in Bangalore)

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.In line with our strategic expansion in India, Smartsheet is proud to introduce the&nbsp;HPEL Program for Fiscal Year 2027. This initiative is designed for early-career engineers who prioritize technical mastery over premature specialization. This cohort is exclusively for the Class of 2025. We are seeking "Day Zero" talent—ambitious individuals who have spent their university years building, experimenting, and learning, but have not yet held a full-time professional role. If you have a passion for first-principles thinking and are ready to launch your career from a clean slate in April 2026, this is for you. We hire for potential, not just a tech stack. Rather than confining you to a specific niche, we focus on General Engineering Aptitude. At this stage, we believe specialization is premature; we don’t hire "Front-end" or "Back-end" Associates—we hire Engineers. You will be evaluated on your ability to navigate complex logic and your "coachability" signal—ensuring you build a robust, language-agnostic foundation for a long-term career in engineering. We aren’t looking for specialists yet; we are looking for the next generation of builders with a hunger for foundational excellence. You Will: Learn &amp; Contribute: Participate in the full development life cycle, moving from guided tasks to owning feature components. Build Foundations: Work across the stack (Full Stack/Back-End focus) to understand how scalable systems are built from the ground up. Collaborate: Engage in technical discussions and "whiteboard" sessions to break down problems into manageable code. Master AI-Augmentation: Use AI tools not just to write code, but to troubleshoot, optimize, and accelerate your learning curve. Quality First: Learn to identify edge cases, write robust tests, and debug issues within a microservices architecture. You Have: Strong CS Core: Deep understanding of Data Structures, Algorithms, and Object-Oriented design. Logical Clarity: Ability to translate a complex problem into a clean, brute-force solution and then optimize it. Language Agnostic: Proficiency in at least one C-style language (Java, Go, C++, etc.) or Node.js. Growth Mindset: A high "coachability" signal—you take hints, iterate on feedback, and aren't afraid to say "I don't know yet." Education: BTech/BE - Comp Science &nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

Associate Software Engineer (HPEL Program)

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday. Automation is the key to creating highly reliable and secure large-scale software systems. Are you ready to launch your career by engineering solutions rather than simply fixing problems? We are looking for a Software Engineer II to join our global Secure Platform Operations team. This is a unique opportunity for an early-career engineer to work at the intersection of infrastructure, automation, and security. You will be mentored by senior leaders to help build a platform that is resilient and secure by design. In this role, you will learn to treat security and reliability as software engineering challenges. You will grow into a key contributor who ensures our production environment is scalable, defensible, and highly reliable. What You Will Do Lead architecture interviews with stakeholders to ensure all critical control areas throughout the architecture are designed to meet FedRamp program requirements. Develop architecture briefing documents to inform the Government FedRAMP program manager and internal stakeholders with FedRAMP program requirements, technical capabilities, and any concerns noted from the material review Support Continuous Monitoring activities including but not limited to items such as reviewing annual package submissions, reviewing and scoping significant change proposals, reviewing risk acceptance documents, etc. Interpret FedRAMP and other agency requirements and provide internal teams guidance regarding expectations, technical requirements, and processes. Stay informed of updated FedRAMP guidance, industry best practices, emerging technologies, and Government cybersecurity directives, and provide recommendations to internal stakeholders regarding impacts. Learn and Build Secure Infrastructure: Under the guidance of senior engineers, you will assist in designing and maintaining secure infrastructure in our multi-cloud environment (AWS) using Infrastructure as Code (Terraform). Automate Security &amp; Workflows: You will write code (Python, Go, or Bash) to automate manual tasks, threat detection, and vulnerability management processes. Secure the Pipeline: You will help integrate security tools (SAST, DAST, SCA) into our CI/CD pipelines, ensuring developers receive fast, actionable feedback on their code. Support Container Operations: You will gain hands-on experience managing and securing our container orchestration platform (Kubernetes/EKS) and self-hosted GitLab Runners. Collaborate and Grow: You will participate in code reviews, technical discussions, and blameless post-mortems to learn operational excellence and security best practices. What You Have: US Person Status: Must be a U.S. Citizen, U.S. National to meet federal compliance requirements. Education: A BS or MS in Computer Science, Engineering, or a related field (or equivalent capability). Security: 3+ years of experience in IT Security, with at least two years of hands-on technical experience as a System Architect or Security Engineer. FedRAMP: Two years of experience supporting FedRAMP programs, including familiarity with continuous monitoring, package reviews or significant change processes.&nbsp; Foundational Coding Skills: Proficiency in at least one modern programming or scripting language, such as Python, Java, or Bash with a willingness to expand that skillset.&nbsp; Cloud Foundation: Working knowledge of cloud concepts (AWS preferred) with a preferred experience in Infrastructure as Code (Terraform). Security Mindset: Solid understanding of security concepts (e.g., OWASP Top 10), with a strong interest in the cybersecurity landscape. Problem Solving: A critical thinker who enjoys troubleshooting complex technical problems methodically, asks good questions, and knows when to dig in independently versus bringing others in.&nbsp; Communication: Excellent verbal and written communication skills and a collaborative spirit. Able to explain technical concepts to both engineering peers and non-technical stakeholders.&nbsp; Nice to Have Hands-on experience in DevOps, SRE, or Software Engineering. Experience with Linux/Unix command line. Practical exposure to Docker, Kubernetes, or CI/CD pipelines (GitLab or GitHub). Familiar with core networking concepts (HTTP, DNS, TCP/IP). Current US Perks &amp; Benefits: Medical/vision and dental coverage options for full-time employees 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus Sick Time Off US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 paid holidays per year Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.US Base Salary Pay Range$125,000&mdash;$175,000 USD&nbsp; Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. &nbsp; #LI-Remote

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