SmartRent is a technology company that specializes in smart home automation solutions. With a focus on creating innovative products for property managers and residents, SmartRent's cutting-edge technology is revolutionizing the residential rental industry.

smartrent

<div class="content-intro">Who We Are
SmartRent (NYSE: SMRT) is revolutionizing how people live and work with the industry’s only end-to-end platform designed for the rental housing industry. By uniting purpose-built software, integrated hardware and full implementation and support in one ecosystem, we help owners and operators simplify operations, cut costs and deliver exceptional resident experiences. Recognized by Deloitte, HousingWire and the PropTech Breakthrough Awards, SmartRent is shaping the future of property technology and redefining what it means to make rental housing smarter.</div>Job Description
We are looking for a Senior Software Engineer to join our team. This role offers opportunities to work with one of our multiple product teams, including IoT &amp; Hardware Integration, Frontend (Web), Frontend (Mobile), Backend Services, Mobile &amp; AI, etc. While the overarching goal is to design and implement high-quality software solutions, each team has a unique focus that contributes to our unified platform and solutions. Overall, the Senior Software Engineer will play a key role in driving the success of our team by improving standards, mentoring team members, reworking existing code, and developing new features and functionality for our products and solutions.
Prefer a candidate in Phoenix, AZ to report to our Headquarters on a hybrid schedule.
Responsibilities
General Responsibilities Across Teams:
<ul>
<li>Led the design of vital components and features.&nbsp;</li>
<li>Partner with product managers, designers, and QA engineers to deliver secure, scalable solutions.</li>
<li>Write clean, maintainable code (Elixir, React, React Native) following best practices.</li>
<li>Conduct code reviews, mentor junior engineers, and advocate for engineering standards.</li>
<li>Optimize performance, refactor legacy systems, and ensure backward/forward compatibility.</li>
</ul>
Team-Specific Responsibilities:
<ul>
<li>IoT &amp; Hardware Integration: architect and develop full-stack solutions for access control systems (e.g., locks, intercoms, fobs), including backend APIs, IoT integrations, and real-time hardware interactions to enable seamless remote access management.</li>
<li>Frontend, Web: design and optimize scalable React-based UI components for property staff/resident applications, refactor legacy codebases, and collaborate on design systems to unify platform functionality and user experience.</li>
<li>Backend Services: Design foundational infrastructure using Elixir for shared features (auth, event processing). Develop REST/GraphQL APIs for internal and third-party tools. Optimize systems handling billions of IoT events.</li>
<li>Mobile &amp; AI: Streamline maintenance workflows via React Native apps and AI tools. Develop NLP-powered search (e.g., “turn off notifications”) and automate task triggers.</li>
<li>Frontend, Mobile: Develop iOS/Android apps for maintenance/resident communication. Optimize offline functionality for low-connectivity environments.</li>
<li>Perform other duties as required.</li>
</ul>
&nbsp;
Required Qualifications
General Qualifications Across Teams:
<ul>
<li>Bachelor’s degree in Computer Science, Software Engineering, Computer Engineering, or related field (in lieu of degree, equivalent related work experience).</li>
<li>4-6 years of software development experience with all of the following or specific to the role: cloud message APIs and usage of push notifications + experience in Azure DevOps, git (and modern build pipelines like Webpack, Babel), CI/CD pipelines and agile development process methodology plus experience with JavaScript, AngularJS, TypeScript, Node.JS, HTML, CSS, C++, C#, Python, MySQL, jQuery, web services, RESTful API, and modern frameworks like React or React Native.</li>
<li>3 years of professional software development experience using JavaScript, HTML, CSS, and modern frameworks like React or React Native.</li>
<li>Strong understanding of RESTful APIs and asynchronous requests.</li>
<li>Familiarity with version control tools like Git and modern build pipelines (Webpack, Babel).</li>
<li>Excellent written/verbal communication skills and attention to detail.</li>
</ul>
&nbsp;
Team-Specific Qualifications:
<ul>
<li>Secure, scalable access solutions for physical properties via IoT devices (locks, intercoms, fobs). Build Elixir/Node.js APIs for device communication (BLE, PIN codes, key fobs). Partner with hardware teams to ensure seamless device onboarding and management. Implement credential management and audit logs for access control systems.</li>
<li>Design and maintain foundational infrastructure for SmartRent’s ecosystem of products. Develop Elixir-based services for shared features (user auth, event processing). Design REST/GraphQL APIs for internal tools (e.g., Community Manager Web) and third-party integrations. Optimize systems handling billions of monthly IoT device events.</li>
<li>Streamline maintenance workflows for property staff via mobile and AI tools. Rebuild native iOS apps in React Native for cross-platform support. Optimize offline functionality for field technicians. Develop NLP-powered search/navigation (e.g., “turn off notifications”). Reduce onboarding time and improve user retention. Automate task creation (e.g., move-out inspections) based on dynamic triggers.</li>
<li>Refactor legacy interfaces for scalability and usability. Collaborate with Core Platform for API consistency. Build scheduling interfaces and real-time analytics dashboards.&nbsp;</li>
<li>Develop iOS/Android apps for maintenance requests and resident updates. Ensure functionality in low-connectivity environments.</li>
</ul>
&nbsp;
Preferred Qualifications
<ul>
<li>Experience with TypeScript is a plus.</li>
<li>Familiarity with testing frameworks for unit/integration testing (e.g., Jest).</li>
<li>Knowledge of Agile development practices and tools like Jira/Confluence.</li>
</ul>
&nbsp;
#LI-Hybrid<div class="content-conclusion"><div>
<h3>We Put Our Employees First</h3>
We offer a comprehensive and competitive benefits package designed to support your well-being and future. For our US employees, this includes medical, dental, vision, and life insurance with low deductibles and 75–100% employer contributions. We also provide flexible and generous PTO (because we know how important work-life balance is), a competitive 401(k) with employer contributions, paid parental leave, discounted insurance plans for pets and legal services and an employee stock purchase plan to help you invest in your future.
<h3>You’ll fit right in if you:</h3>
<ul>
<li>
Do the hard work and go out of your way to deliver excellence
</li>
<li>
Own outcomes and learn from your mistakes
</li>
<li>
Are a collaborative and supportive team player—win or lose, you lift others up
</li>
<li>
Value authenticity, diverse perspectives, and inclusion in the workplace
</li>
<li>
Have a passion for smart tech and the real estate industry
</li>
</ul>
</div>
<a href="https://smartrent.com/privacy/#:~:text=SmartRent%20values%20your%20privacy%20and,whom%20it%20may%20be%20shared.&amp;text=We%20collect%20personal%20information%20about,of%20our%20Site%20or%20Services." target="_blank">Privacy Policy</a></div>

Senior Software Engineer

<div class="content-intro">Who We Are
SmartRent (NYSE: SMRT) is revolutionizing how people live and work with the industry’s only end-to-end platform designed for the rental housing industry. By uniting purpose-built software, integrated hardware and full implementation and support in one ecosystem, we help owners and operators simplify operations, cut costs and deliver exceptional resident experiences. Recognized by Deloitte, HousingWire and the PropTech Breakthrough Awards, SmartRent is shaping the future of property technology and redefining what it means to make rental housing smarter.</div>Job Description
As a Group Product Manager, Data &amp; Analytics, you will define and execute the strategic vision for SmartRent’s enterprise data, reporting, and intelligence products. You will lead customer research, synthesize insights, and translate complex data capabilities into actionable product strategies, intuitive analytics tools, and machine learning models. This highly cross-functional role requires strong leadership, deep data fluency, and the ability to bridge the gap between business leaders, data engineers, data scientists, and end users to deliver market-leading, data-driven solutions.
(Prefer candidate in AZ to come to our HQ, but open to candidates in other US states)
Responsibilities
<ul>
<li>Define and communicate the strategic vision and roadmap for SmartRent's enterprise data platform, reporting suites, and AI/ML initiatives.</li>
<li>Lead customer and market research, transforming insights into actionable requirements and innovative product features.</li>
<li>Partner with internal (Revenue, Operations, Finance, IT) and external (customers, partners) stakeholders to create the strategic roadmap for the data and analytics practice</li>
<li>Partner closely with Data Science, ML Engineering, Data Engineering, and Design to turn raw telemetry, IoT, Operations and property data into predictive models, user-facing analytics, and actionable business intelligence.</li>
<li>Lead qualitative and quantitative research with internal teams, property managers, and owners to understand their reporting, data integration, and analytical workflow needs.</li>
<li>Translate stakeholder needs into clear technical requirements, PRDs, and data specifications (data models, pipelines, API integrations, and metric definitions).</li>
<li>Balance timing, cost, features, and performance to deliver high-impact products on schedule and within budget.</li>
<li>Measure product success using data-driven methods, establish core telemetry metrics, and continuously optimize data product adoption and performance.</li>
<li>Manage escalations and influence stakeholders across the organization to resolve issues and drive consensus.</li>
<li>Mentor and inspire cross-functional teams, fostering a culture of innovation, feedback, and excellence.</li>
<li>Ensure compliance with security, regulatory, and operational standards, embedding secure-by-design practices into product workflows.</li>
<li>Develop and maintain dashboards, KPIs, and reporting mechanisms to track product performance and inform decision-making.</li>
<li>Lead, mentor, and coach a team of product managers, building a data-informed product culture across the department.</li>
<li>Perform other duties as assigned.</li>
</ul>
&nbsp;
Required Qualifications
<ul>
<li>Bachelor’s degree in Marketing, Economics, Computer Science, Business or related technical degree and a minimum of 7 years of experience in product management.&nbsp;&nbsp;</li>
<li>Minimum 3 years of experience managing data products, analytics platforms, data infrastructure, or machine learning solutions (preferably within PropTech, SaaS, or IoT ecosystems).</li>
<li>An equivalent combination of education and experience will be considered.</li>
<li>2-5 years of people management experience and the proven ability to build and grow high-performing teams</li>
<li>Proven experience collaborating directly with Data Scientists, Data Engineers, and ML teams to ship data-driven features or predictive models. (Does not require hands-on coding/data science execution, but requires strong technical comprehension).</li>
<li>Demonstrated capabilities executing end-to-end quantitative and qualitative customer research and effectively identifying and interpreting key findings</li>
<li>Solid understanding of data pipelines, ETL processes, data architecture concepts, and how ML models are trained and deployed to production.</li>
<li>Highly analytical and diligent personality with ability to constantly solve problems and quickly plan out new features with meticulous attention to detail</li>
<li>Experience defining a product roadmap and prioritizing features based on end user needs.</li>
<li>Familiarity with JIRA, Confluence, Figma, Sketch, Amplitude, Gitlab, Github, Prototyping or other similar tools.</li>
<li>Good understanding of LLMs, MCP, and GenAI to help drive product differentiation</li>
</ul>
&nbsp;
Preferred Qualifications
<ul>
<li>Proficiency in querying databases (SQL) and evaluating model performance metrics (precision, recall, accuracy) to validate product requirements.</li>
<li>Experience with cross-functional teams (engineering, design, marketing).</li>
<li>Experience building external-facing analytics/dashboards for enterprise SaaS customers or property operators.&nbsp;</li>
<li>Experience in proptech, multifamily, consumer IoT or similar SaaS companies.</li>
<li>Ability to analyze user data and feedback to inform product decisions.</li>
<li>Background in embedded analytics, IoT sensor data platforms, or algorithmic decision engines.</li>
<li>Familiarity with agile and scrum practices.</li>
<li>Strong understanding of Agile methodology and experience working with engineering teams.</li>
<li>Proficient with Jira, Confluence, Figma, or similar tools.</li>
<li>Familiarity with modern data stack architectures (Snowflake, Databricks, dbt, etc.) and API integrations.</li>
</ul>
&nbsp;
Salary range: $155,000.00 - $186,267 annually. Actual compensation will depend on experience, skills, and internal equity. This role may also be eligible for bonus, commission, or other variable compensation.<div class="content-conclusion"><div>
<h3>We Put Our Employees First</h3>
We offer a comprehensive and competitive benefits package designed to support your well-being and future. For our US employees, this includes medical, dental, vision, and life insurance with low deductibles and 75–100% employer contributions. We also provide flexible and generous PTO (because we know how important work-life balance is), a competitive 401(k) with employer contributions, paid parental leave, discounted insurance plans for pets and legal services and an employee stock purchase plan to help you invest in your future.
<h3>You’ll fit right in if you:</h3>
<ul>
<li>
Do the hard work and go out of your way to deliver excellence
</li>
<li>
Own outcomes and learn from your mistakes
</li>
<li>
Are a collaborative and supportive team player—win or lose, you lift others up
</li>
<li>
Value authenticity, diverse perspectives, and inclusion in the workplace
</li>
<li>
Have a passion for smart tech and the real estate industry
</li>
</ul>
</div>
<a href="https://smartrent.com/privacy/#:~:text=SmartRent%20values%20your%20privacy%20and,whom%20it%20may%20be%20shared.&amp;text=We%20collect%20personal%20information%20about,of%20our%20Site%20or%20Services." target="_blank">Privacy Policy</a></div>

Group Product Manager, Data & Analytics

<div class="content-intro">Who We Are
SmartRent (NYSE: SMRT) is revolutionizing how people live and work with the industry’s only end-to-end platform designed for the rental housing industry. By uniting purpose-built software, integrated hardware and full implementation and support in one ecosystem, we help owners and operators simplify operations, cut costs and deliver exceptional resident experiences. Recognized by Deloitte, HousingWire and the PropTech Breakthrough Awards, SmartRent is shaping the future of property technology and redefining what it means to make rental housing smarter.</div>Job Description
SmartRent is looking for a Vice President of Sales to lead a team of National Sales Directors responsible for driving growth across defined U.S. territories. This person will play a key role in shaping SmartRent’s go-to-market strategy, mentoring a geographically dispersed sales team, and accelerating revenue in both new and existing customer accounts.
We’re looking for a hands-on, data-driven sales leader who can balance strategic planning with in-the-trenches execution. The ideal candidate has experience managing high-growth sales teams, navigating long sales cycles, and selling SaaS and IoT solutions — ideally within the real estate or proptech ecosystem.
*Looking for candidate in central time zone only*
Responsibilities
<ul>
<li>Lead, manage, and mentor a team of National Sales Directors overseeing regional territories across the U.S.</li>
<li>Drive execution of SmartRent’s go-to-market strategy, ensuring alignment with corporate growth targets and revenue objectives.</li>
<li>Actively engage in key customer pursuits, including executive-level conversations, deal structuring, and contract negotiations.</li>
<li>Develop and implement sales strategies to expand our footprint within multifamily, single-family, and student housing verticals.</li>
<li>Partner closely with Product, Marketing, Customer Success, and Revenue Operations to align on pipeline generation, lead quality, and customer lifecycle strategy.</li>
<li>Own accurate forecasting, pipeline management, and sales reporting using Salesforce and related tools.</li>
<li>Establish a culture of accountability, transparency, and continuous learning across the sales organization.</li>
<li>Serve as a voice of the customer, relaying key insights and market feedback to internal teams.</li>
</ul>
Required Qualifications
<ul>
<li>5+ years of sales leadership experience, including managing regional or national sales leaders.</li>
<li>Experience in B2B SaaS and/or IoT sales with a track record of exceeding revenue targets.</li>
<li>Strong understanding of enterprise sales motions and long-cycle deal management.</li>
<li>Proven ability to mentor, develop, and retain high-performing sales talent.</li>
<li>Comfortable working in a fast-paced, high-growth public company environment.</li>
<li>Excellent communicator and cross-functional collaborator with executive presence</li>
<li>Willingness to travel regularly to support regional sales leaders and attend customer meetings.</li>
<li>Ability to travel 30–50% to support regional teams, attend customer meetings, and participate in key industry events.</li>
</ul>
Preferred Qualifications
<ul>
<li>Experience in the proptech industry or selling into real estate (multifamily, single-family, or student housing).</li>
<li>Background in both scaling startups and operating within more mature, public companies.</li>
<li>Familiarity with Salesforce, Gong, and Zoominfo.</li>
</ul>
#LI-Remote
&nbsp;<div class="content-conclusion"><div>
<h3>We Put Our Employees First</h3>
We offer a comprehensive and competitive benefits package designed to support your well-being and future. For our US employees, this includes medical, dental, vision, and life insurance with low deductibles and 75–100% employer contributions. We also provide flexible and generous PTO (because we know how important work-life balance is), a competitive 401(k) with employer contributions, paid parental leave, discounted insurance plans for pets and legal services and an employee stock purchase plan to help you invest in your future.
<h3>You’ll fit right in if you:</h3>
<ul>
<li>
Do the hard work and go out of your way to deliver excellence
</li>
<li>
Own outcomes and learn from your mistakes
</li>
<li>
Are a collaborative and supportive team player—win or lose, you lift others up
</li>
<li>
Value authenticity, diverse perspectives, and inclusion in the workplace
</li>
<li>
Have a passion for smart tech and the real estate industry
</li>
</ul>
</div>
<a href="https://smartrent.com/privacy/#:~:text=SmartRent%20values%20your%20privacy%20and,whom%20it%20may%20be%20shared.&amp;text=We%20collect%20personal%20information%20about,of%20our%20Site%20or%20Services." target="_blank">Privacy Policy</a></div>

Vice President, Sales

<div class="content-intro">Who We Are
SmartRent (NYSE: SMRT) is revolutionizing how people live and work with the industry’s only end-to-end platform designed for the rental housing industry. By uniting purpose-built software, integrated hardware and full implementation and support in one ecosystem, we help owners and operators simplify operations, cut costs and deliver exceptional resident experiences. Recognized by Deloitte, HousingWire and the PropTech Breakthrough Awards, SmartRent is shaping the future of property technology and redefining what it means to make rental housing smarter.</div>Job Description
As a Warehouse Associate at SmartRent, you will play a critical role in supporting our supply chain and inventory operations. You will be responsible for fulfilling online orders, preparing and shipping smart home hardware for field installation projects, and maintaining accurate inventory records to ensure seamless service delivery across our platform.
&nbsp;
Responsibilities
<ul>
<li>Ordering stock and fulfilling online orders via SmartRent’s e-commerce store.</li>
<li>Prep, re-package, and ship smart home hubs to field installation projects.</li>
<li>Work cross-functionally with various supporting teams (such as Client Success, Accounting, Product Management, and Field Installation groups).</li>
<li>Work with the Procurement Manager to determine purchasing needs and requirements.</li>
<li>Perform safe operation of material handling equipment for the purpose of receiving, sorting, counting, picking, and delivering materials with accuracy.</li>
<li>Assist in the reconciliation of inventory, load discrepancies and packaging.</li>
<li>Maintain and update accurate records of assigned inventory.</li>
<li>Standard inventory management procedures and develop necessary reports to facilitate accurate inventory counts.</li>
<li>Conduct searches to locate products within the system and adjust records when there are discrepancies. Take steps to correct and prevent discrepancies and make recommendations for process improvements.</li>
<li>Maintain security over inventory and in conjunction with management, monitor loss prevention programs.</li>
<li>Perform quality assurance tasks, which include learning to test our products, inspecting shipments, and reporting any malfunctioning products to management.</li>
<li>Encourage continuous process improvement to deliver an excellent experience every time, all the time.</li>
<li>Physical requirements include sitting or standing in one position for a long period of time, up to 8 hours. Walking, standing, bending, reaching, lifting, moving or carrying objects that may weigh up to 50 pounds (e.g. boxes, pallets etc.)</li>
</ul>
&nbsp;
Required Qualifications
<ul>
<li>2 years related experience and/or training in a warehouse environment</li>
<li>Requires knowledge of and experience with inventory management procedures and general warehousing terminology and practices</li>
<li>Experience and proficient in database management, analyzing and reporting data regarding inventory issues, results, trends, solutions</li>
<li>Microsoft Excel / Google Sheets skills</li>
</ul>
&nbsp;
Preferred Qualifications
<ul>
<li>Exceptional written and verbal communications skills</li>
<li>Self-motivated with a deep affinity for problem solving</li>
<li>Always willing to roll up your sleeves and take on something hands-on</li>
</ul><div class="content-conclusion"><div>
<h3>We Put Our Employees First</h3>
We offer a comprehensive and competitive benefits package designed to support your well-being and future. For our US employees, this includes medical, dental, vision, and life insurance with low deductibles and 75–100% employer contributions. We also provide flexible and generous PTO (because we know how important work-life balance is), a competitive 401(k) with employer contributions, paid parental leave, discounted insurance plans for pets and legal services and an employee stock purchase plan to help you invest in your future.
<h3>You’ll fit right in if you:</h3>
<ul>
<li>
Do the hard work and go out of your way to deliver excellence
</li>
<li>
Own outcomes and learn from your mistakes
</li>
<li>
Are a collaborative and supportive team player—win or lose, you lift others up
</li>
<li>
Value authenticity, diverse perspectives, and inclusion in the workplace
</li>
<li>
Have a passion for smart tech and the real estate industry
</li>
</ul>
</div>
<a href="https://smartrent.com/privacy/#:~:text=SmartRent%20values%20your%20privacy%20and,whom%20it%20may%20be%20shared.&amp;text=We%20collect%20personal%20information%20about,of%20our%20Site%20or%20Services." target="_blank">Privacy Policy</a></div>

Warehouse Associate

<div class="content-intro">Who We Are
SmartRent (NYSE: SMRT) is revolutionizing how people live and work with the industry’s only end-to-end platform designed for the rental housing industry. By uniting purpose-built software, integrated hardware and full implementation and support in one ecosystem, we help owners and operators simplify operations, cut costs and deliver exceptional resident experiences. Recognized by Deloitte, HousingWire and the PropTech Breakthrough Awards, SmartRent is shaping the future of property technology and redefining what it means to make rental housing smarter.</div>Job Description
SmartRent is looking to hire an Advanced Systems Integrator to lead access control and Wi-Fi conversion projects for our clients across the United States. We are seeking driven individuals with project management and access control installation experience, who are excited about work travel, and are ready to make a significant impact for our client's adopting SmartRent’s solutions. As an Advanced Systems Integrator, you will work closely with our contractors and partners, travel to properties with our systems installed to conduct service calls, and troubleshoot our access control and networking solutions. Your role involves proactive collaboration with internal teams as well as interaction with property managers and onsite maintenance technicians, ensuring a seamless and exceptional SmartRent experience for our clients and their renters.
&nbsp;
Responsibilities
<ul>
<li>Onsite Service: Travel to properties to conduct service calls, troubleshoot, and maintain SmartRent systems.</li>
<li>Contractor Management: Oversee contractors and their crews onsite, ensuring alignment with SmartRent standards.</li>
<li>Client Relationship Management: Prioritize client needs and requests, maintaining open communication with property managers and other stakeholders.</li>
<li>Project Coordination: Collaborate with the office team to plan schedules for onsite projects and coordinate tasks effectively.</li>
<li>Cross-Functional Communication: Engage with sales, field managers, support, product team, and developers to ensure alignment and proactive planning.</li>
<li>Process Improvement: Provide feedback and suggestions to enhance our documentation and operational processes.</li>
<li>Documentation: Write clear, engaging documentation about technical subjects and procedures.</li>
</ul>
&nbsp;
Required Qualifications
<ul>
<li>Minimum 2 years of experience in low-voltage access control system installations</li>
<li>Prior experience troubleshooting access control and networking systems</li>
<li>Experience coordinating projects and/or managing contractors</li>
<li>Excellent written and verbal communication skills.</li>
<li>Ability to handle face-to-face client meetings and de-escalate challenging situations.</li>
<li>Strong organization skills and ability to manage multiple client requests.</li>
<li>Self-starter with strong leadership qualities.</li>
<li>Keen attention to detail and strong work ethic.</li>
<li>Willingness to travel (including overnight stays) up to 5 days a week.</li>
<li>Willingness to work nights and weekends as needed.</li>
</ul>
&nbsp;
Preferred Qualifications
<ul>
<li>Familiarity with network equipment such as Ubiquiti, Cisco, Ruckus, Aruba, Cambium, etc.</li>
<li>Technical understanding of smart home devices and their installation.</li>
<li>Relevant low voltage, electrical, or life safety system licenses.</li>
<li>Experience in designing and installing access control systems.</li>
</ul><div class="content-conclusion"><div>
<h3>We Put Our Employees First</h3>
We offer a comprehensive and competitive benefits package designed to support your well-being and future. For our US employees, this includes medical, dental, vision, and life insurance with low deductibles and 75–100% employer contributions. We also provide flexible and generous PTO (because we know how important work-life balance is), a competitive 401(k) with employer contributions, paid parental leave, discounted insurance plans for pets and legal services and an employee stock purchase plan to help you invest in your future.
<h3>You’ll fit right in if you:</h3>
<ul>
<li>
Do the hard work and go out of your way to deliver excellence
</li>
<li>
Own outcomes and learn from your mistakes
</li>
<li>
Are a collaborative and supportive team player—win or lose, you lift others up
</li>
<li>
Value authenticity, diverse perspectives, and inclusion in the workplace
</li>
<li>
Have a passion for smart tech and the real estate industry
</li>
</ul>
</div>
<a href="https://smartrent.com/privacy/#:~:text=SmartRent%20values%20your%20privacy%20and,whom%20it%20may%20be%20shared.&amp;text=We%20collect%20personal%20information%20about,of%20our%20Site%20or%20Services." target="_blank">Privacy Policy</a></div>

Advanced Systems Integrator

<div class="content-intro">Who We Are
SmartRent (NYSE: SMRT) is revolutionizing how people live and work with the industry’s only end-to-end platform designed for the rental housing industry. By uniting purpose-built software, integrated hardware and full implementation and support in one ecosystem, we help owners and operators simplify operations, cut costs and deliver exceptional resident experiences. Recognized by Deloitte, HousingWire and the PropTech Breakthrough Awards, SmartRent is shaping the future of property technology and redefining what it means to make rental housing smarter.</div>Job Description
We are seeking a Solutions Architect who shares our vision of bringing the SmartRent product suite to the rental housing industry. In this role, you will be responsible for the overall project success and customer satisfaction with respect to new product pilots, client feature requests, custom integrations, and general implementation support for new or existing clients. You will be working with highly driven product, engineering, account management and field operation team members who have already delivered countless successful solutions to our customers. A successful candidate will have project planning and opportunity management skills, technical aptitude, as well as the ability to effectively communicate with key stakeholders. In this position, you will report to our Director of Solutions Architects.
&nbsp;
Responsibilities
<ul>
<li>Manage client relationships for custom integrations / implementations in the rental housing industry.</li>
<li>Become a recognized technical expert with the SmartRent product set and in identifying potential solutions for our clients</li>
<li>Act as the point person for project management on customer adoption of new products&nbsp;</li>
<li>Maintain and nurture relationships with existing clients to ensure our products are in constant alignment with their needs</li>
<li>Analyze and evaluate client requirements to design effective and efficient solutions.</li>
<li>Review and refine architectural designs to ensure they align with business goals.</li>
<li>Ensure project goals are met while contributing to the efficiency and improvement of systems, processes and tools for both internal and external users</li>
<li>Collaborate with product and engineering teams to understand project requirements and objectives.</li>
<li>Participate in client meetings to communicate technical solutions and gather feedback.</li>
<li>Partner with Account Managers and Strategic Account Directors on account expansion, strategic planning, and Quarterly Business Reviews (QBRs), connecting client business needs with our software solutions by leveraging backend technical skills and data metrics to formulate actionable game plans for both new and existing customers</li>
<li>Educate internal and external groups on how to implement optimal strategies, techniques and user experience best practices</li>
<li>Manage a ticketing queue for internal teams dedicated to serving our clients.</li>
<li>Use advanced analytical skills to solve complex problems or problems that do not have routine solutions and takes a new perspective&nbsp;</li>
<li>Perform risk assessments and proactively address potential issues in the architecture.</li>
<li>Lead projects with manageable risks and resource requirements or small teams, handles day-to-day staff management issues, including resource management and allocation of work</li>
<li>Create policies, procedures and best practice documentation</li>
<li>Conduct thorough risk management&nbsp;</li>
<li>Leverage AI tools and prompt engineering techniques as a standard part of the workflow — including drafting documentation, accelerating research, summarizing complex technical concepts for diverse audiences, and improving the speed and quality of client-facing deliverables.</li>
<li>Champion AI literacy across internal and external stakeholders by modeling effective prompting practices, identifying use cases where AI can streamline implementations or integrations, and contributing to the development of team-wide AI standards and guidelines.</li>
<li>Stay up-to-date with industry trends, emerging technologies, and best practices.</li>
</ul>
&nbsp;
Required Qualifications
<ul>
<li>5+ years of relevant experience in a Solutions Architect, Technical Account Manager, Sales Engineer, or similar role.</li>
<li>Ability to manage multiple projects from planning and scheduling to gathering and providing feedback.</li>
<li>Experience interacting with C-level clients or other key stakeholders.</li>
<li>Professional written and verbal communication skills.</li>
<li>Proficient in Microsoft Excel (vlookup, pivot tables, etc.) with the ability to communicate key findings from large data sets.</li>
<li>Ability to manage and prioritize a ticketing queue efficiently (we use Jira + Intercom).</li>
<li>Experience with a CRM (we use Salesforce).</li>
</ul>
&nbsp;
Preferred Qualifications
<ul>
<li>Multi-family housing or Proptech industry experience</li>
<li>Previous experience at a SaaS or start-up company</li>
<li>Familiarity with SQL and HTML (or other common programming languages).</li>
<li>Understanding of APIs and Webhooks</li>
<li>Experience performing User Acceptance Testing</li>
<li>Proficiency in system and software architecture design</li>
<li>Familiarity with cloud technologies and services (e.g., Azure, Google Cloud)</li>
<li>Familiarity with AI tools and large language models (e.g., Claude, ChatGPT, Copilot) and experience applying prompt engineering in a professional or technical context.</li>
</ul>
&nbsp;
#LI-Hybrid<div class="content-conclusion"><div>
<h3>We Put Our Employees First</h3>
We offer a comprehensive and competitive benefits package designed to support your well-being and future. For our US employees, this includes medical, dental, vision, and life insurance with low deductibles and 75–100% employer contributions. We also provide flexible and generous PTO (because we know how important work-life balance is), a competitive 401(k) with employer contributions, paid parental leave, discounted insurance plans for pets and legal services and an employee stock purchase plan to help you invest in your future.
<h3>You’ll fit right in if you:</h3>
<ul>
<li>
Do the hard work and go out of your way to deliver excellence
</li>
<li>
Own outcomes and learn from your mistakes
</li>
<li>
Are a collaborative and supportive team player—win or lose, you lift others up
</li>
<li>
Value authenticity, diverse perspectives, and inclusion in the workplace
</li>
<li>
Have a passion for smart tech and the real estate industry
</li>
</ul>
</div>
<a href="https://smartrent.com/privacy/#:~:text=SmartRent%20values%20your%20privacy%20and,whom%20it%20may%20be%20shared.&amp;text=We%20collect%20personal%20information%20about,of%20our%20Site%20or%20Services." target="_blank">Privacy Policy</a></div>

Solutions Architect

<div class="content-intro">Who We Are
SmartRent (NYSE: SMRT) is revolutionizing how people live and work with the industry’s only end-to-end platform designed for the rental housing industry. By uniting purpose-built software, integrated hardware and full implementation and support in one ecosystem, we help owners and operators simplify operations, cut costs and deliver exceptional resident experiences. Recognized by Deloitte, HousingWire and the PropTech Breakthrough Awards, SmartRent is shaping the future of property technology and redefining what it means to make rental housing smarter.</div>Job Description
The Account Management team at SmartRent engages and maintains relationships with our key clients, identifies expansion opportunities within each assigned portfolio, and assists with client onboarding. You will collaborate cross-functionally with other internal stakeholders to ensure a smooth rollout of SmartRent’s products and services, and overall customer satisfaction. In this position, you will report to our Vice President of Strategic Accounts. This position is hybrid and requires working from the Phoenix office.
&nbsp;
Responsibilities
<ul>
<li>Lead client onboarding calls at the corporate level which includes; guide clients through our onboarding process, educate clients on specific product use-cases, successfully de-escalate client concerns, and identify potential expansion opportunities to drive additional revenue.</li>
<li>Effectively communicate action items and assign ownership responsibilities after client calls, ensuring the necessary internal teams complete tasks and clients are up-to-date on our process</li>
<li>Act as the client’s strategic partner. Hold quarterly business review calls with clients in your portfolio, ensuring they are effectively adopting SmartRent’s offerings.&nbsp;</li>
<li>Work collaboratively with Sales and Marketing team members on expansion and renewal opportunities to promote client retention within your assigned portfolio.</li>
<li>Document all communications in our CRM (Salesforce) so that our client records and other internal stakeholders can stay up-to-date.</li>
<li>Act as a cross-functional team liaison by identifying and tasking issues which require involvement from other internal stakeholders (i.e. sales and operations).</li>
<li>Coordinate with internal Operations teams to ensure a timely and successful implementation of SmartRent’s products and services.</li>
<li>Identify areas of improvement within our processes/systems by adding your own suggestions to improve efficiencies.</li>
<li>Perform other duties as required.</li>
</ul>
&nbsp;
Required Qualifications
<ul>
<li>Minimum 3-5 years of experience in an Account Management role or a similar position with enterprise client relationship management experience</li>
<li>Strong client relationship management skills with the ability to handle a sizable portfolio of enterprise accounts and the ability to lead calls with corporate leaders (C-suite executives, VPs, Directors, etc.)</li>
<li>Experience in a role where success is measured on client retention and&nbsp; being responsible for client retention; understanding of upselling/cross-selling strategies and the ability to influence client retention and revenue expansion opportunities.</li>
<li>Experience documenting communications and other client information into a CRM software solution (preferably Salesforce)</li>
<li>Team player with proven ability to work collaboratively with cross-functional teams</li>
<li>Excellent written and verbal communication as well as presentation skills</li>
<li>Enthusiasm and patience to handle client challenges</li>
<li>Strong attention to detail and organization skills</li>
<li>An excellent work ethic with a sense of urgency</li>
</ul>
&nbsp;
Preferred Qualifications
<ul>
<li>Previous experience working for a SaaS company or tech startup with enterprise solutions</li>
<li>Property Management or Multifamily vendor experience</li>
</ul>
&nbsp;
#LI-Hybrid<div class="content-conclusion"><div>
<h3>We Put Our Employees First</h3>
We offer a comprehensive and competitive benefits package designed to support your well-being and future. For our US employees, this includes medical, dental, vision, and life insurance with low deductibles and 75–100% employer contributions. We also provide flexible and generous PTO (because we know how important work-life balance is), a competitive 401(k) with employer contributions, paid parental leave, discounted insurance plans for pets and legal services and an employee stock purchase plan to help you invest in your future.
<h3>You’ll fit right in if you:</h3>
<ul>
<li>
Do the hard work and go out of your way to deliver excellence
</li>
<li>
Own outcomes and learn from your mistakes
</li>
<li>
Are a collaborative and supportive team player—win or lose, you lift others up
</li>
<li>
Value authenticity, diverse perspectives, and inclusion in the workplace
</li>
<li>
Have a passion for smart tech and the real estate industry
</li>
</ul>
</div>
<a href="https://smartrent.com/privacy/#:~:text=SmartRent%20values%20your%20privacy%20and,whom%20it%20may%20be%20shared.&amp;text=We%20collect%20personal%20information%20about,of%20our%20Site%20or%20Services." target="_blank">Privacy Policy</a></div>

Account Manager

<div class="content-intro">Who We Are
SmartRent (NYSE: SMRT) is revolutionizing how people live and work with the industry’s only end-to-end platform designed for the rental housing industry. By uniting purpose-built software, integrated hardware and full implementation and support in one ecosystem, we help owners and operators simplify operations, cut costs and deliver exceptional resident experiences. Recognized by Deloitte, HousingWire and the PropTech Breakthrough Awards, SmartRent is shaping the future of property technology and redefining what it means to make rental housing smarter.</div>Job Description
The Director of Customer Service oversees the strategic and operational management of the Customer Service department, ensuring alignment with organizational objectives. This role is responsible for leading diverse teams across the US as well as offshore in India, managing both direct and indirect customer interactions. The Director guides a team of Managers, Supervisors and their respective agent teams to deliver exceptional customer experiences for residents and property managers using the company’s products and software. By driving strategic planning, analyzing performance metrics, and fostering cross-functional collaboration, the Director ensures the department’s continued success and growth while maintaining high customer satisfaction. Lastly, this is a hybrid role based out of our Scottsdale, AZ headquarters.
&nbsp;
Responsibilities
Strategic Leadership:
<ul>
<li>Develop and execute a comprehensive strategy for the Customer Support department to align with company goals.</li>
<li>Establish long-term initiatives to enhance customer service quality and efficiency.</li>
<li>Collaborate with executive leadership to ensure department objectives support organizational priorities.</li>
<li>Own vendor relationships for outsourced/offshore customer service operations, including SLA management, QA oversight, and performance reporting.</li>
</ul>
&nbsp;
Department Oversight:
<ul>
<li>Supervise the performance of all Customer Service Managers and their teams, ensuring operational excellence.</li>
<li>Monitor key performance indicators (KPIs) and service level agreements (SLAs) to maintain high standards of service.</li>
<li>Analyze performance data to identify trends, challenges, and opportunities for improvement.</li>
</ul>
&nbsp;
Cross-Functional Collaboration:
<ul>
<li>Partner with teams across the company such as Product, Engineering, and Account Management to provide seamless customer support.</li>
<li>Represent the Customer Support department in organizational projects, advocating for customer-centric solutions.</li>
</ul>
&nbsp;
Performance Management:
<ul>
<li>Conduct regular performance reviews with Managers, offering constructive feedback and development opportunities.</li>
<li>Set performance benchmarks and accountability measures across the department.</li>
<li>Recognize outstanding achievements while addressing areas for improvement.</li>
</ul>
&nbsp;
Escalation Management.&nbsp;
<ul>
<li>Act as the final escalation point for complex or high-priority issues.</li>
<li>Ensure swift, effective resolutions to the escalated cases while maintaining customer satisfaction.</li>
</ul>
&nbsp;
Process Improvement:
<ul>
<li>Design and implement standardized policies and procedures to optimize support operations.</li>
<li>Drive continuous process improvement initiatives and ensure successful adoption across teams.</li>
<li>Stay informed of industry trends and integrate relevant best practices into department strategies.</li>
</ul>
&nbsp;
Training and Development:
<ul>
<li>Oversee training programs to ensure staff are equipped with the necessary skills and knowledge.</li>
<li>Foster a culture of continuous learning, growth, and professional development.</li>
</ul>
&nbsp;
Reporting and Communication:
<ul>
<li>Provide regular updates on departmental performance, achievements, and challenges to senior leadership.</li>
<li>Deliver actionable insights and recommendations to support organizational decision-making.</li>
</ul>
&nbsp;
Additional Responsibilities:
<ul>
<li>Set and direct division goals and objectives.</li>
<li>Manage multiple complex projects and programs effectively.</li>
<li>Develop and administer a comprehensive division budget.</li>
<li>Analyze complex problems and achieve resolution.</li>
<li>Communicate clearly and concisely, both orally and in writing.</li>
<li>Establish and maintain effective working relationships.</li>
</ul>
&nbsp;
Required Qualifications
<ul>
<li>Bachelor’s degree in Business, Communication, Management, or Information Technology (IT) or related field with six (6) years related experience in customer service management or customer service supervisory roles OR&nbsp;</li>
<li>Associates degree in Business, Communication, Management, or Information Technology (IT) or related field with eight (8) years related experience in customer service management or customer service supervisory roles.&nbsp;</li>
<li>Proven track record of managing large, diverse teams in call center environments and achieving departmental success.</li>
<li>Experience managing outsourced/offshore customer service vendor relationships, including SLA management, quality assurance, and performance reporting.</li>
<li>Strong leadership, team management, and interpersonal communication skills.</li>
<li>Strategic planning and analytical expertise with a results-oriented mindset.</li>
<li>Proficiency with customer support tools and software (i.e. CRMs, workforce management, and QA tools)</li>
<li>Excellent problem-solving and decision-making capabilities.</li>
<li>Experience with Intercom is a plus, demonstrating the ability to optimize customer support workflows and leverage technology for improved service delivery.</li>
</ul>
&nbsp;
#LI-Hybrid<div class="content-conclusion"><div>
<h3>We Put Our Employees First</h3>
We offer a comprehensive and competitive benefits package designed to support your well-being and future. For our US employees, this includes medical, dental, vision, and life insurance with low deductibles and 75–100% employer contributions. We also provide flexible and generous PTO (because we know how important work-life balance is), a competitive 401(k) with employer contributions, paid parental leave, discounted insurance plans for pets and legal services and an employee stock purchase plan to help you invest in your future.
<h3>You’ll fit right in if you:</h3>
<ul>
<li>
Do the hard work and go out of your way to deliver excellence
</li>
<li>
Own outcomes and learn from your mistakes
</li>
<li>
Are a collaborative and supportive team player—win or lose, you lift others up
</li>
<li>
Value authenticity, diverse perspectives, and inclusion in the workplace
</li>
<li>
Have a passion for smart tech and the real estate industry
</li>
</ul>
</div>
<a href="https://smartrent.com/privacy/#:~:text=SmartRent%20values%20your%20privacy%20and,whom%20it%20may%20be%20shared.&amp;text=We%20collect%20personal%20information%20about,of%20our%20Site%20or%20Services." target="_blank">Privacy Policy</a></div>

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