PagerDuty (NYSE: PD) is a leading digital operations management platform, founded in 2009. The company's innovative incident response system has revolutionized how businesses manage and resolve critical issues in real-time, ensuring seamless operations and customer satisfaction. PagerDuty's cloud-based solutions are trusted by organizations worldwide to deliver exceptional digital experiences and maintain business continuity.

pagerduty

<div class="content-intro">PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.
&nbsp;</div><h2>About the Role</h2>
PagerDuty is seeking a Principal Product Manager, Platform Security to own the strategy and execution of how we secure, harden, and defend our Operations Cloud platform. This role sits within our Product Development organization and reports to the Sr Director of Product, Platform &amp; Partners.
This is a senior individual contributor role. You'll bring the same rigor to security that a great PM brings to a product: deep customer empathy, structured threat modeling, clear risk tiering frameworks, and a bias toward measurable outcomes. You'll also be the connective tissue between Product, Engineering, IT, and Legal, ensuring security strategy translates into engineering execution and customer trust. This role owns the full lifecycle from recommendation to implementation to operations. You'll be the decision-maker on risk acceptance, control exceptions, and incident escalation in real-time.
The ideal candidate has operated at the intersection of product management and security engineering in a later-stage B2B SaaS environment. You've owned security architecture decisions end-to-end, built security infrastructure, and have the credibility to influence both product roadmaps and engineering practices without formal authority.
<h2>What You'll Own</h2>
<h3>Product &amp; Platform Security</h3>
<ul>
<li>Define and evolve PagerDuty's platform identity and security architecture — trust boundaries, authentication and authorization models, and secrets management frameworks</li>
<li>Admin experience and admin console for enterprise and security administrators</li>
<li>Build and maintain a security review process so product teams bring security into roadmap decisions early, not as an afterthought</li>
<li>Own the security platform roadmap&nbsp;</li>
<li>Provide security and secure-design leadership to other product teams across the portfolio</li>
</ul>
<h2>What You'll Build</h2>
This role owns a portfolio of platform security surfaces that includes:
<ul>
<li>Identity &amp; Permissions platform — the authentication and authorization foundation for both human users and AI agents, spanning roles, scopes, and delegated access as agentic workflows become first-class actors on the platform</li>
<li>Security products — customer-facing capabilities such as IP Allow list and SCIM, extending the set of controls enterprise customers need to adopt PagerDuty at scale</li>
<li>Admin experience — the tooling administrators use to configure, audit, and govern their PagerDuty environment, with opportunity to improve clarity and self-service</li>
<li>Partner security and governance — the shared services, primitives, and audit surfaces that every partner team builds on</li>
<li>Partner with executive leadership to align security strategy with company-level trust and resilience targets</li>
</ul>
The opportunity is to bring these surfaces together into a coherent platform so security decisions and actions happen faster, customers can govern their own environments with confidence, and product teams have primitives they trust and actively build on.
&nbsp;
<h2>Basic Qualifications</h2>
<ul>
<li>10+ years in B2B SaaS in roles spanning product management, security engineering, and/or platform security</li>
<li>Demonstrated experience owning security architecture and risk tiering decisions — not just supporting them</li>
<li>Track record of running security programs and measuring risk reduction impact</li>
<li>Strong cross-functional credibility with Engineering, Legal, Product, and Go-To-Market leadership</li>
<li>Experience managing security change in the field — migrations, re-architecture, new authentication and authorization models — with the communication skills to bring stakeholders along</li>
<li>Ability to mentor other product managers and raise the security bar across a product organization without direct reports</li>
</ul>
<h2>Preferred Qualifications</h2>
<ul>
<li>Experience at a company during transition to zero-trust or hardened multi-tenant isolation architecture</li>
<li>Familiarity with security infrastructure (IAM, secrets management, vulnerability and posture tooling)</li>
<li>Familiarity with B2B SaaS compliance frameworks, customer security review processes, and audit considerations</li>
</ul>
<h2>Compensation</h2>
The base salary range for this position in the US is 180,000 - 303,600 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
&nbsp;
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.<div class="content-conclusion">Hesitant to apply?
We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for <a href="https://careers.pagerduty.com/jobalerts">job alerts</a>!
Where we work
PagerDuty operates a hybrid work model with <a href="https://careers.pagerduty.com/locations">offices</a> in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:
Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role.
How we work
<a href="https://careers.pagerduty.com/#values">Our values</a> guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.
People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.
What we offer
As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our <a href="https://careers.pagerduty.com/global-benefits">benefits site</a>.
Your package may include:
<ul>
<li>Competitive salary</li>
<li>Comprehensive benefits package&nbsp;</li>
<li>Flexible work arrangements</li>
<li>Company equity*</li>
<li>ESPP (Employee Stock Purchase Program)*</li>
<li>Retirement or pension plan*</li>
<li>Generous paid vacation time</li>
<li>Paid holidays and sick leave</li>
<li>Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO</li>
<li>Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*</li>
<li>Paid volunteer time off: 20 hours per year</li>
<li>Company-wide hack weeks</li>
<li>Mental wellness programs</li>
</ul>
*Eligibility may vary by role, region, and tenure
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses
PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp;
Go behind-the-scenes on our <a href="https://careers.pagerduty.com/home">careers site</a> and @pagerduty on Instagram.
Additional Information
PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's <a href="https://www.pagerduty.com/privacy-policy/">Privacy Policy</a>.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.</div>

Principal Product Manager - Platform Security

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.Overview We are seeking a highly experienced and technically proficient Billing and Revenue Systems IT Product Manager to drive the strategy, roadmap, and delivery of our critical billing, revenue recognition, and order-to-revenue (O2R) systems. The ideal candidate brings 5–8 years of dedicated O2R experience, with deep hands-on expertise in Zuora Billing and Zuora Revenue (RevPro), and a strong foundation in finance and subscription revenue operations. This role requires a candidate who understands the business impact behind every system decision — someone who can speak fluently in ARR, deferred revenue, and ASC 606 as comfortably as they navigate Zuora data models and API integrations. This position demands a unique blend of product management acumen, financial domain expertise, technical depth, and the ability to bridge Finance, IT, and Engineering teams. You will also serve as an early adopter and champion of AI-powered tools and automation to continuously improve the efficiency and intelligence of billing and revenue operations. You will partner closely with a Zuora Administrator who handles day-to-day operational work and support. &nbsp; Key Responsibilities Business Solutioning: Proactively identify and solve complex business challenges through benchmarking, competitive research, and stakeholder engagement across Finance, Sales, and Operations. Translate financial KPIs — including ARR, MRR, NRR, churn, and deferred revenue — into system requirements and deliver best-in-class solutions that incorporate emerging trends in subscription management and revenue recognition (ASC 606/IFRS 15). Requirements Translation &amp; Execution: Transform high-level business and finance objectives into clear, actionable system requirements that guide design and implementation phases with precision. Ensure requirements account for revenue accounting impact, financial close timelines, and audit readiness. Zuora Subject Matter Expert (SME): Serve as the organization's primary authority on Zuora Billing and Zuora Revenue (RevPro) — including product architecture, data models, custom objects, workflow configurations, rule sets, and integration points within the broader O2R ecosystem (Salesforce CPQ, NetSuite ERP). Stay current on Zuora roadmap releases and proactively assess impact to existing configurations. Finance &amp; Revenue Operations Partnership: Act as the key systems partner to Finance, Revenue Accounting, and Revenue Operations teams. Develop deep understanding of how billing system configurations drive financial outcomes, including revenue recognition schedules, contract modifications, standalone selling prices (SSPs), and period-end close processes. System Design &amp; Scalability: Partner with engineering and technical architects to ensure system designs are scalable, maintainable, and compliant with security and regulatory standards. Architect solutions that support business growth, new pricing models, and evolving revenue recognition requirements. AI-Driven Process Innovation: Identify and champion opportunities to leverage AI, machine learning, and intelligent automation to streamline billing operations, reduce manual effort, and workflow automation. Use generative AI tools to accelerate requirements documentation, testing, and knowledge management. Agile Development Leadership: Lead agile delivery (Scrum/Kanban), including backlog prioritization, sprint planning, daily stand-ups, and retrospectives to drive continuous improvement and velocity. System Deployment &amp; Quality Assurance: Oversee configuration changes, manage User Acceptance Testing (UAT), and ensure successful deployment of new features across Zuora Billing and Zuora Revenue platforms. Define and maintain test scripts that validate financial accuracy and compliance. Change Management &amp; User Adoption: Lead change management initiatives — including developing training materials, conducting user training sessions, and driving adoption of new features and processes. Communicate the 'why' behind system changes to Finance and Operations stakeholders to ensure buy-in and smooth transitions. SOX Compliance &amp; Controls: Maintain and document SOX controls for billing and revenue systems, ensuring adherence to internal control frameworks and supporting audit requirements. Partner with Internal Audit to address control gaps and maintain a robust compliance posture. Vendor Relationship Management: Build and maintain strong relationships with Zuora and other key vendors, serving as the primary point of contact to influence product roadmaps, escalate issues, and leverage vendor expertise to drive business value. Risk &amp; Delivery Management: Proactively manage project risks, resolve emerging issues, and ensure timely, high-quality delivery of all O2R initiatives. Priority Management &amp; Stakeholder Relations: Effectively manage competing priorities by assessing urgency and business impact, making informed trade-off decisions, and maintaining strong stakeholder relationships through transparent communication and expectation management. User-Centric System Design: Maintain a customer service-oriented mindset, keeping end users at the forefront of system design while balancing business requirements and technical constraints to deliver intuitive, efficient solutions. &nbsp; Basic Qualifications Experience: 5–8 years in IT product management, systems analysis, or similar roles focused on financial/billing systems within a SaaS or subscription business environment. Zuora Expertise (Mandatory): Deep, hands-on experience configuring and implementing Zuora Billing and Zuora Revenue (RevPro), including subscription products, rate plans, discount schedules, billing rules, revenue recognition rules, performance obligations, and custom objects. Proven ability to architect end-to-end billing and revenue solutions, not just administer them. Finance &amp; Revenue Domain Knowledge: Strong understanding of SaaS subscription financial models and revenue metrics including ARR, MRR, NRR, churn, and gross retention. Deep knowledge of revenue recognition under ASC 606/IFRS 15, including contract modifications, variable consideration, standalone selling prices (SSPs), and deferred/unbilled revenue accounting. Ability to partner effectively with Revenue Accounting, FP&amp;A, and RevOps teams. O2R Proficiency: Comprehensive understanding of the subscription lifecycle: Quote-to-Order, Order-to-Cash, Order-to-Revenue, Invoicing, Payment Processing, and Revenue Accounting — and how each stage affects financial reporting and compliance. AI &amp; Automation Skills: Demonstrated ability to apply AI and automation tools to improve operational workflows. Experience using generative AI tools for productivity, documentation, or analysis. Ability to evaluate AI-powered solutions for billing operations (e.g., anomaly detection, revenue forecasting, contract intelligence) and make informed build-vs-buy recommendations. Technical Skills: Proficiency with relational databases, SQL/ZOQL queries for data analysis and reconciliation, and API-based system integration. Collaboration: Exceptional communication and stakeholder management skills with proven ability to influence and lead cross-functional teams spanning Finance, IT, and Engineering. Ability to translate complex technical concepts for finance audiences, and vice versa. &nbsp; Preferred Qualifications Zuora Certification: Zuora Certified Administrator or Zuora Certified Revenue Analyst/Developer. Integration Experience: Proven track record integrating Zuora Billing and Zuora Revenue with major ERP platforms (e.g., NetSuite) and CRM/CPQ systems (e.g., Salesforce CPQ), including data mapping, API design, and error handling. AI/ML Application in Finance Systems: Experience evaluating or implementing AI-driven enhancements to billing or revenue workflows — such as intelligent invoice generation, automated revenue allocation, predictive churn analysis, or natural language querying of financial data. Public Company Experience: Experience at a publicly traded company with direct ownership of SOX controls, audit support, and finance systems compliance processes. Revenue Intelligence Platforms: Familiarity with revenue intelligence or analytics tools (e.g., Clari, Gong, Salesforce Revenue Cloud) and how they integrate with core billing and revenue systems. Education:&nbsp;Bachelor's degree in Business, Finance, Accounting, Computer Science, or related field. Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

IT Product Manager - Billing and Revenue Systems

<div class="content-intro">PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.
&nbsp;</div>PagerDuty is seeking an AI-Forward Sr. Product &amp; Design Operations Manager to join our diverse, customer-focused team! As Product &amp; Design Operations Manager, you will be a strategic partner to Product and Design Leadership, building the operating system that lets both functions plan with rigor, launch with confidence, and improve continuously.&nbsp;
In this pivotal role, you will define how product work is scoped, planned, prioritized, tracked, and released — establishing the planning discipline, cross-functional launch mechanisms, and customer feedback loops that turn intent into delivered outcomes. You will partner with Engineering, Finance, and Customer Success to bring structure to how significant changes reach our customers, and you will use agentic tools to build intelligent workflows, and custom AI skills.&nbsp;
This is an exciting opportunity to transform how PagerDuty's product organization operates, innovates, and delivers business value in the age of AI. The ideal candidate is a forward-thinking operator with expertise in product operations, working knowledge of design and research practices, and a proven track record of building products and processes for teams.
<h3>KEY RESPONSIBILITIES</h3>
<ul>
<li>Serve as the primary liaison for Product and Design on the Product Development AI Transformation initiative, driving team enablement by building custom Claude skills, and operationalizing AI best-practice workflows across both organizations</li>
<li>Define the Product Operations function at PagerDuty — establishing the planning discipline that ensures product work enters execution with clear scope, articulated requirements, defined success metrics, and the data to support prioritization</li>
<li>Build cross-functional workflows for launching significant customer-facing changes — coordinating Product, Design, Engineering, Marketing, Support, Legal, and Customer Success through a repeatable readiness process</li>
<li>Own the process and evidence trail for capitalizable R&amp;D work in partnership with Finance — establishing clear classification criteria, and making it easy for&nbsp; product and engineering to consistently and defensibly categorize their work&nbsp;</li>
<li>Partner with Customer Success on a closed-loop process for product feedback with accountability for capturing clear customer needs and delivering rapid responses and regular updates&nbsp;</li>
<li>Automate the operating rhythms of the Product and Design teams, including planning cadence, design sprints, cross-functional workshops, and office hours</li>
<li>Lead vendor management, tooling budget oversight, and administration for Product and Design</li>
<li>Enable research operations through agentic workflows, including insights management and the mechanisms that make customer research reusable across teams</li>
<li>Define, track, and report on key performance indicators for product and design effectiveness — planning accuracy, launch readiness, cycle time, intake responsiveness, and feedback loop speed</li>
<li>Create and maintain comprehensive onboarding programs for new Product and Design team members</li>
<li>Partner with Product and Design leadership to establish operational vision and strategic priorities, and proactively identify opportunities for operational improvement</li>
<li>Foster a collaborative, high-performance culture across Product and Design through team-building initiatives and cross-functional partnerships</li>
</ul>
<h3>BASIC QUALIFICATIONS</h3>
<ul>
<li>5+ years of experience in Product Operations, Design Operations, Business Operations, or a similar role</li>
<li>Demonstrated experience establishing planning and prioritization processes across a product organization</li>
<li>Experience coordinating cross-functional launches or releases involving Engineering, Marketing, Support, and Customer Success</li>
<li>Strong project management and organizational skills, with a track record of building processes that run without their author</li>
<li>Experience creating and maintaining operational documentation, guidelines, and standards</li>
<li>Demonstrated ability to work autonomously and drive initiatives independently across teams you do not own</li>
<li>Experience building agentic AI workflows with Claude or similar tools</li>
</ul>
<h3>PREFERRED QUALIFICATIONS</h3>
<ul>
<li>Experience partnering with Finance on software capitalization, cost classification, or R&amp;D accounting requirements</li>
<li>Experience designing customer feedback (“Voice of Customer”) or request intake systems, including closed-loop notification back to customers</li>
<li>Experience working for enterprise software companies, ideally B2B SaaS</li>
<li>Familiarity with design systems, component libraries, and UX research methodologies</li>
<li>Experience developing and implementing onboarding programs</li>
<li>Track record of implementing measurable process improvements and KPIs</li>
<li>Experience in change management and organizational transformation</li>
</ul>
This is a hybrid position and is expected to work from the San Francisco office 2 days a week.&nbsp;
The base salary range for this position is 140,000 - 235,400 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
 <div class="content-conclusion">Hesitant to apply?
We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for <a href="https://careers.pagerduty.com/jobalerts">job alerts</a>!
Where we work
PagerDuty operates a hybrid work model with <a href="https://careers.pagerduty.com/locations">offices</a> in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:
Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role.
How we work
<a href="https://careers.pagerduty.com/#values">Our values</a> guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.
People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.
What we offer
As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our <a href="https://careers.pagerduty.com/global-benefits">benefits site</a>.
Your package may include:
<ul>
<li>Competitive salary</li>
<li>Comprehensive benefits package&nbsp;</li>
<li>Flexible work arrangements</li>
<li>Company equity*</li>
<li>ESPP (Employee Stock Purchase Program)*</li>
<li>Retirement or pension plan*</li>
<li>Generous paid vacation time</li>
<li>Paid holidays and sick leave</li>
<li>Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO</li>
<li>Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*</li>
<li>Paid volunteer time off: 20 hours per year</li>
<li>Company-wide hack weeks</li>
<li>Mental wellness programs</li>
</ul>
*Eligibility may vary by role, region, and tenure
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses
PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp;
Go behind-the-scenes on our <a href="https://careers.pagerduty.com/home">careers site</a> and @pagerduty on Instagram.
Additional Information
PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's <a href="https://www.pagerduty.com/privacy-policy/">Privacy Policy</a>.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.</div>

Sr. Product & Design Operations Manager

<div class="content-intro">PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.
&nbsp;</div>PagerDuty is seeking an AI-Forward Sr. Product &amp; Design Operations Manager to join our diverse, customer-focused team! As Product &amp; Design Operations Manager, you will be a strategic partner to Product and Design Leadership, building the operating system that lets both functions plan with rigor, launch with confidence, and improve continuously.&nbsp;
In this pivotal role, you will define how product work is scoped, planned, prioritized, tracked, and released — establishing the planning discipline, cross-functional launch mechanisms, and customer feedback loops that turn intent into delivered outcomes. You will partner with Engineering, Finance, and Customer Success to bring structure to how significant changes reach our customers, and you will use agentic tools to build intelligent workflows, and custom AI skills.&nbsp;
This is an exciting opportunity to transform how PagerDuty's product organization operates, innovates, and delivers business value in the age of AI. The ideal candidate is a forward-thinking operator with expertise in product operations, working knowledge of design and research practices, and a proven track record of building products and processes for teams.
<h3>KEY RESPONSIBILITIES</h3>
<ul>
<li>Serve as the primary liaison for Product and Design on the Product Development AI Transformation initiative, driving team enablement by building custom Claude skills, and operationalizing AI best-practice workflows across both organizations</li>
<li>Define the Product Operations function at PagerDuty — establishing the planning discipline that ensures product work enters execution with clear scope, articulated requirements, defined success metrics, and the data to support prioritization</li>
<li>Build cross-functional workflows for launching significant customer-facing changes — coordinating Product, Design, Engineering, Marketing, Support, Legal, and Customer Success through a repeatable readiness process</li>
<li>Own the process and evidence trail for capitalizable R&amp;D work in partnership with Finance — establishing clear classification criteria, and making it easy for&nbsp; product and engineering to consistently and defensibly categorize their work&nbsp;</li>
<li>Partner with Customer Success on a closed-loop process for product feedback with accountability for capturing clear customer needs and delivering rapid responses and regular updates&nbsp;</li>
<li>Automate the operating rhythms of the Product and Design teams, including planning cadence, design sprints, cross-functional workshops, and office hours</li>
<li>Lead vendor management, tooling budget oversight, and administration for Product and Design</li>
<li>Enable research operations through agentic workflows, including insights management and the mechanisms that make customer research reusable across teams</li>
<li>Define, track, and report on key performance indicators for product and design effectiveness — planning accuracy, launch readiness, cycle time, intake responsiveness, and feedback loop speed</li>
<li>Create and maintain comprehensive onboarding programs for new Product and Design team members</li>
<li>Partner with Product and Design leadership to establish operational vision and strategic priorities, and proactively identify opportunities for operational improvement</li>
<li>Foster a collaborative, high-performance culture across Product and Design through team-building initiatives and cross-functional partnerships</li>
</ul>
<h3>BASIC QUALIFICATIONS</h3>
<ul>
<li>5+ years of experience in Product Operations, Design Operations, Business Operations, or a similar role</li>
<li>Demonstrated experience establishing planning and prioritization processes across a product organization</li>
<li>Experience coordinating cross-functional launches or releases involving Engineering, Marketing, Support, and Customer Success</li>
<li>Strong project management and organizational skills, with a track record of building processes that run without their author</li>
<li>Experience creating and maintaining operational documentation, guidelines, and standards</li>
<li>Demonstrated ability to work autonomously and drive initiatives independently across teams you do not own</li>
<li>Experience building agentic AI workflows with Claude or similar tools</li>
</ul>
<h3>PREFERRED QUALIFICATIONS</h3>
<ul>
<li>Experience partnering with Finance on software capitalization, cost classification, or R&amp;D accounting requirements</li>
<li>Experience designing customer feedback (“Voice of Customer”) or request intake systems, including closed-loop notification back to customers</li>
<li>Experience working for enterprise software companies, ideally B2B SaaS</li>
<li>Familiarity with design systems, component libraries, and UX research methodologies</li>
<li>Experience developing and implementing onboarding programs</li>
<li>Track record of implementing measurable process improvements and KPIs</li>
<li>Experience in change management and organizational transformation</li>
</ul>
This is a hybrid position and is expected to work from the Atlanta office 2 days a week.&nbsp;
The base salary range for this position is 140,000 - 235,400 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
 <div class="content-conclusion">Hesitant to apply?
We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for <a href="https://careers.pagerduty.com/jobalerts">job alerts</a>!
Where we work
PagerDuty operates a hybrid work model with <a href="https://careers.pagerduty.com/locations">offices</a> in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:
Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role.
How we work
<a href="https://careers.pagerduty.com/#values">Our values</a> guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.
People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.
What we offer
As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our <a href="https://careers.pagerduty.com/global-benefits">benefits site</a>.
Your package may include:
<ul>
<li>Competitive salary</li>
<li>Comprehensive benefits package&nbsp;</li>
<li>Flexible work arrangements</li>
<li>Company equity*</li>
<li>ESPP (Employee Stock Purchase Program)*</li>
<li>Retirement or pension plan*</li>
<li>Generous paid vacation time</li>
<li>Paid holidays and sick leave</li>
<li>Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO</li>
<li>Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*</li>
<li>Paid volunteer time off: 20 hours per year</li>
<li>Company-wide hack weeks</li>
<li>Mental wellness programs</li>
</ul>
*Eligibility may vary by role, region, and tenure
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses
PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp;
Go behind-the-scenes on our <a href="https://careers.pagerduty.com/home">careers site</a> and @pagerduty on Instagram.
Additional Information
PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's <a href="https://www.pagerduty.com/privacy-policy/">Privacy Policy</a>.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.</div>

<div class="content-intro">PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.
&nbsp;</div>PagerDuty is seeking an AI-Forward Sr. Product &amp; Design Operations Manager to join our diverse, customer-focused team! As Product &amp; Design Operations Manager, you will be a strategic partner to Product and Design Leadership, building the operating system that lets both functions plan with rigor, launch with confidence, and improve continuously.&nbsp;
In this pivotal role, you will define how product work is scoped, planned, prioritized, tracked, and released — establishing the planning discipline, cross-functional launch mechanisms, and customer feedback loops that turn intent into delivered outcomes. You will partner with Engineering, Finance, and Customer Success to bring structure to how significant changes reach our customers, and you will use agentic tools to build intelligent workflows, and custom AI skills.&nbsp;
This is an exciting opportunity to transform how PagerDuty's product organization operates, innovates, and delivers business value in the age of AI. The ideal candidate is a forward-thinking operator with expertise in product operations, working knowledge of design and research practices, and a proven track record of building products and processes for teams.
<h3>KEY RESPONSIBILITIES</h3>
<ul>
<li>Serve as the primary liaison for Product and Design on the Product Development AI Transformation initiative, driving team enablement by building custom Claude skills, and operationalizing AI best-practice workflows across both organizations</li>
<li>Define the Product Operations function at PagerDuty — establishing the planning discipline that ensures product work enters execution with clear scope, articulated requirements, defined success metrics, and the data to support prioritization</li>
<li>Build cross-functional workflows for launching significant customer-facing changes — coordinating Product, Design, Engineering, Marketing, Support, Legal, and Customer Success through a repeatable readiness process</li>
<li>Own the process and evidence trail for capitalizable R&amp;D work in partnership with Finance — establishing clear classification criteria, and making it easy for&nbsp; product and engineering to consistently and defensibly categorize their work&nbsp;</li>
<li>Partner with Customer Success on a closed-loop process for product feedback with accountability for capturing clear customer needs and delivering rapid responses and regular updates&nbsp;</li>
<li>Automate the operating rhythms of the Product and Design teams, including planning cadence, design sprints, cross-functional workshops, and office hours</li>
<li>Lead vendor management, tooling budget oversight, and administration for Product and Design</li>
<li>Enable research operations through agentic workflows, including insights management and the mechanisms that make customer research reusable across teams</li>
<li>Define, track, and report on key performance indicators for product and design effectiveness — planning accuracy, launch readiness, cycle time, intake responsiveness, and feedback loop speed</li>
<li>Create and maintain comprehensive onboarding programs for new Product and Design team members</li>
<li>Partner with Product and Design leadership to establish operational vision and strategic priorities, and proactively identify opportunities for operational improvement</li>
<li>Foster a collaborative, high-performance culture across Product and Design through team-building initiatives and cross-functional partnerships</li>
</ul>
<h3>BASIC QUALIFICATIONS</h3>
<ul>
<li>5+ years of experience in Product Operations, Design Operations, Business Operations, or a similar role</li>
<li>Demonstrated experience establishing planning and prioritization processes across a product organization</li>
<li>Experience coordinating cross-functional launches or releases involving Engineering, Marketing, Support, and Customer Success</li>
<li>Strong project management and organizational skills, with a track record of building processes that run without their author</li>
<li>Experience creating and maintaining operational documentation, guidelines, and standards</li>
<li>Demonstrated ability to work autonomously and drive initiatives independently across teams you do not own</li>
<li>Experience building agentic AI workflows with Claude or similar tools</li>
</ul>
<h3>PREFERRED QUALIFICATIONS</h3>
<ul>
<li>Experience partnering with Finance on software capitalization, cost classification, or R&amp;D accounting requirements</li>
<li>Experience designing customer feedback (“Voice of Customer”) or request intake systems, including closed-loop notification back to customers</li>
<li>Experience working for enterprise software companies, ideally B2B SaaS</li>
<li>Familiarity with design systems, component libraries, and UX research methodologies</li>
<li>Experience developing and implementing onboarding programs</li>
<li>Track record of implementing measurable process improvements and KPIs</li>
<li>Experience in change management and organizational transformation</li>
</ul>
This is a hybrid position and is expected to work from the Toronto office 2 days a week.&nbsp;
&nbsp;
The base salary range for this position is 137,000 - 187,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
&nbsp;
 <div class="content-conclusion">Hesitant to apply?
We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for <a href="https://careers.pagerduty.com/jobalerts">job alerts</a>!
Where we work
PagerDuty operates a hybrid work model with <a href="https://careers.pagerduty.com/locations">offices</a> in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:
Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role.
How we work
<a href="https://careers.pagerduty.com/#values">Our values</a> guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.
People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.
What we offer
As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our <a href="https://careers.pagerduty.com/global-benefits">benefits site</a>.
Your package may include:
<ul>
<li>Competitive salary</li>
<li>Comprehensive benefits package&nbsp;</li>
<li>Flexible work arrangements</li>
<li>Company equity*</li>
<li>ESPP (Employee Stock Purchase Program)*</li>
<li>Retirement or pension plan*</li>
<li>Generous paid vacation time</li>
<li>Paid holidays and sick leave</li>
<li>Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO</li>
<li>Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*</li>
<li>Paid volunteer time off: 20 hours per year</li>
<li>Company-wide hack weeks</li>
<li>Mental wellness programs</li>
</ul>
*Eligibility may vary by role, region, and tenure
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses
PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp;
Go behind-the-scenes on our <a href="https://careers.pagerduty.com/home">careers site</a> and @pagerduty on Instagram.
Additional Information
PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's <a href="https://www.pagerduty.com/privacy-policy/">Privacy Policy</a>.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.</div>

<div class="content-intro">PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.
&nbsp;</div>Overview Of The Role
PagerDuty is seeking a Business Development Representative to join our diverse, customer-focused team! As Business Development Representative, you will report to a Manager of Sales Development and as part of a dynamic team, you'll collaborate closely with our talented Account Executives, fuelling their pipelines with promising leads and conquering territories together. Imagine the thrill of diving into the heart of the sales cycle, exploring every aspect and seizing captivating opportunities. With our fast-paced, high-volume environment, your energy will soar, and your organisational skills will shine like never before.&nbsp;
Get ready for an exhilarating adventure as a member of the PagerDuty Business Development team! You'll be at the forefront of our Sales department, representing the prestigious PagerDuty brand and serving as the initial point of contact for our target accounts. Your role will be to ignite their interest through a modern approach to outbound prospecting, nurturing, educating and captivating them with the incredible value of PagerDuty
This isn't just a job—it's an extraordinary chance to unleash your potential, make a significant impact, and be a true sales champion. Are you ready to embrace this exciting journey with us? Join PagerDuty's Business Development team and prepare for an adventure like no other!
&nbsp;
Key Responsibilities:
Value Selling-&nbsp; focus on highlighting the unique PD value and benefit our products and services can provide to a customer. It goes beyond just features and price, emphasising the impact and solutions that address the customer's specific needs or challenge
<ul>
<li>Effectively communicate PagerDuty's business value proposition to evaluate interest in making a purchase, demonstrating a strong passion for transformation and innovation.</li>
<li>Quickly adapting to the Command of the Message (COM) selling model and employing solution selling/customer-centric sales method</li>
</ul>
Sales Effectiveness- Establishing, overseeing and maintaining genuine connections with customers
<ul>
<li>Consistently achieve sales goals, maintaining a proven track record of success.&nbsp;</li>
<li>Exhibit strong collaboration and time management skills to maximize efficiency and productivity.</li>
</ul>
Sales Execution- Ensuring that one’s own and other’s work and information are complete and accurate; careful preparation for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled to contribute to PagerDuty's long-term strategic initiatives"
<ul>
<li>Utilize best practices in account development to strategically target enterprise accounts, leveraging various communication channels such as phone, email, video, and social technologies.</li>
<li>Employ a discovery process to engage in conversations with practitioners and management levels of our target accounts</li>
<li>Proficiently use Salesforce, Sales Navigator, Gong Engage and Demandbase to optimize sales activities and focus.</li>
</ul>
Basic Qualifications:
<ul>
<li>Strong communication and interpersonal skills to effectively engage with potential customers and build relationships.&nbsp;</li>
<li>Strong organisational skills to manage and prioritise multiple leads and opportunities effectively.&nbsp;</li>
<li>Adaptability and resilience to thrive in a fast-paced and dynamic sales environment.&nbsp;</li>
<li>Passion for technology</li>
<li>1-2 Years experience in outbound prospecting</li>
<li style="font-weight: bold;">German Fluency Required</li>
</ul>
Preferred Qualifications:
<ul>
<li>Prior sales development experience preferred&nbsp;</li>
<li>Experience using salesforce.com preferred</li>
<li>BA/BS Degree</li>
</ul>
PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.
This role is expected to come into our Moorgate office 1-2 times per week, so you can thrive in your new role and fully embrace being a Dutonian! 
Info:
The base salary range for this position is 58,500 - 61,750 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.<div class="content-conclusion">Hesitant to apply?
We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for <a href="https://careers.pagerduty.com/jobalerts">job alerts</a>!
Where we work
PagerDuty operates a hybrid work model with <a href="https://careers.pagerduty.com/locations">offices</a> in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:
Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role.
How we work
<a href="https://careers.pagerduty.com/#values">Our values</a> guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.
People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.
What we offer
As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our <a href="https://careers.pagerduty.com/global-benefits">benefits site</a>.
Your package may include:
<ul>
<li>Competitive salary</li>
<li>Comprehensive benefits package&nbsp;</li>
<li>Flexible work arrangements</li>
<li>Company equity*</li>
<li>ESPP (Employee Stock Purchase Program)*</li>
<li>Retirement or pension plan*</li>
<li>Generous paid vacation time</li>
<li>Paid holidays and sick leave</li>
<li>Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO</li>
<li>Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*</li>
<li>Paid volunteer time off: 20 hours per year</li>
<li>Company-wide hack weeks</li>
<li>Mental wellness programs</li>
</ul>
*Eligibility may vary by role, region, and tenure
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses
PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp;
Go behind-the-scenes on our <a href="https://careers.pagerduty.com/home">careers site</a> and @pagerduty on Instagram.
Additional Information
PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's <a href="https://www.pagerduty.com/privacy-policy/">Privacy Policy</a>.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.</div>

Business Development Representative - San Francisco

<div class="content-intro">PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.
&nbsp;</div>PagerDuty is seeking a detail-oriented and proactive Tax Manager to join our global tax team in San Francisco, CA. Reporting to the Tax Director, you will play a key role in supporting the company’s tax compliance, reporting, and planning efforts. This position will focus on assisting with quarterly and annual tax provisions, tax return preparation, audits, transfer pricing, and special projects while ensuring adherence to global tax regulations.
The ideal candidate will thrive in a fast-paced, collaborative environment and enjoy working on complex tax matters.&nbsp;
Key Responsibilities:
<ul>
<li>Lead the preparation of quarterly and annual worldwide consolidated tax provisions (ASC 740) and related financial statement disclosures.</li>
<li>Manage the preparation and filing of global corporate income tax returns, tax credits (e.g., R&amp;D), and incentives.</li>
<li>Prepare and maintain tax-related accounts as part of the monthly accounting close process.</li>
<li>Serve as a key point of contact for external auditors during quarterly reviews and annual tax audits.</li>
<li>Maintain and enhance internal controls over financial reporting to ensure SOX compliance across global tax operations.</li>
<li>Partner with cross-functional teams on transfer pricing documentation, intercompany transactions, and special tax planning initiatives.</li>
</ul>
Basic Qualifications:
<ul>
<li>Bachelor’s degree in Accounting, Finance, or a related field.</li>
<li>5+ years of corporate income tax experience in public accounting (Big Four preferred) or a global multinational corporation.</li>
<li>Strong knowledge of US GAAP (specifically ASC 740) and experience preparing income tax provisions and disclosures.</li>
<li>Proficient Excel skills.&nbsp;</li>
<li>Excellent written and verbal communication skills.&nbsp;</li>
</ul>
Preferred Qualifications:
<ul>
<li>Certified Public Accountant (CPA) license or Master’s in Taxation (MST).</li>
<li>Prior experience with SOX compliance or internal controls.</li>
<li>Experience with ERP systems (e.g., NetSuite).</li>
<li>Background in the technology or Software-as-a-Service (SaaS) industry.</li>
</ul>
This role is required to be in the San Francisco office 2 days per week.
The base salary range for this position is 114,000 - 191,400 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.<div class="content-conclusion">Hesitant to apply?
We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for <a href="https://careers.pagerduty.com/jobalerts">job alerts</a>!
Where we work
PagerDuty operates a hybrid work model with <a href="https://careers.pagerduty.com/locations">offices</a> in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:
Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role.
How we work
<a href="https://careers.pagerduty.com/#values">Our values</a> guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.
People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.
What we offer
As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our <a href="https://careers.pagerduty.com/global-benefits">benefits site</a>.
Your package may include:
<ul>
<li>Competitive salary</li>
<li>Comprehensive benefits package&nbsp;</li>
<li>Flexible work arrangements</li>
<li>Company equity*</li>
<li>ESPP (Employee Stock Purchase Program)*</li>
<li>Retirement or pension plan*</li>
<li>Generous paid vacation time</li>
<li>Paid holidays and sick leave</li>
<li>Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO</li>
<li>Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*</li>
<li>Paid volunteer time off: 20 hours per year</li>
<li>Company-wide hack weeks</li>
<li>Mental wellness programs</li>
</ul>
*Eligibility may vary by role, region, and tenure
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses
PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp;
Go behind-the-scenes on our <a href="https://careers.pagerduty.com/home">careers site</a> and @pagerduty on Instagram.
Additional Information
PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's <a href="https://www.pagerduty.com/privacy-policy/">Privacy Policy</a>.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.</div>

Tax Manager

<div class="content-intro">PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.
&nbsp;</div><h2>Senior Security Engineer — Cloud Security (Platform Engineering, Kubernetes &amp; Identity)</h2>
PagerDuty is seeking a Senior Security Engineer to join our Cloud Security team, part of Security Engineering within the CTO organization. This is a preventive, platform-focused role for a strong engineer: you'll build and operate security-focused systems at scale to protect PagerDuty's multi-account AWS environment and the Kubernetes platforms running on it, with deep responsibility across container security and identity &amp; access management (and, ideally, cryptography and key management). You'll harden the platform, design least-privilege identity and workload identity, and — because we're a lean team without a dedicated SOC — you'll shape detection strategy for the domains you own (Kubernetes and identity) and hunt during incidents. We lean hard into AI to move faster, so you'll both use and build agentic solutions to streamline how the team hardens, threat models, assesses risk, and operates. You'll partner with 30+ engineering teams to unblock them securely, and since we own and operate what we build, your controls ship as code, get validated against real usage, and roll out without disrupting engineering — including across our FedRAMP footprint.
**This role will be require to work 2 days week from our Toronto, Ontario office**
<h3>What you'll do</h3>
<ul>
<li>Harden PagerDuty's AWS and Kubernetes environments against CIS Benchmarks, DISA STIGs, and FedRAMP Moderate (Class C) baselines across a multi-account, multi-org footprint — proving results through evidence, config-remediation tooling, and KPIs that track posture, identity, and encryption/PKI health so we know where we stand and where the gaps are.</li>
<li>Own Kubernetes and container security end to end — harden EKS clusters and the Istio service mesh against the CIS Kubernetes Benchmark, DISA Kubernetes STIG, and NSA/CISA Kubernetes hardening guidance, design and enforce Kubernetes RBAC and least-privilege workload identity (IRSA/pod identity), and drive controls for the container supply chain (image provenance, admission control, runtime policy).</li>
<li>Build and operate security-focused platforms, services, and automation at scale — using Python/Go, Terraform, and Kubernetes policy-as-code — that reduce manual work and let 30+ engineering teams move quickly and safely.</li>
<li>Own PKI and encryption standards across the environment — certificate lifecycle and management, KMS-backed key management and rotation, TLS/mTLS (including within the Istio mesh), and encryption-at-rest and in-transit requirements — and define the standards other teams build against.</li>
<li>Design and roll out Service Control Policy (SCP) guardrails and least-privilege IAM/PAM across dozens of accounts and multiple orgs.</li>
<li>Lean into AI to unlock efficiency and velocity — consume agentic tooling in day-to-day work and build lightweight agentic solutions that streamline repetitive security work: posture triage, threat modeling, risk assessment, incident enrichment and investigation, compliance-evidence generation, and detection tuning.</li>
<li>Shape detection strategy for the domains you own — Kubernetes/Istio and identity — authoring and tuning detections in our SIEM stack, defining what "good" coverage looks like for these domains, and threat hunting for container escape, lateral movement, anomalous mesh traffic, and identity or credential abuse.</li>
<li>Participate in the team's on-call rotation, triaging and dispositioning cloud and Kubernetes threat alerts and acting as Incident Commander during incidents — driving containment, blast-radius/exposure analysis, and post-incident review.</li>
<li>Partner closely with our AppSec and GRC teams — aligning platform controls with secure-development needs and translating hardening, identity, and encryption work into audit and compliance evidence.</li>
</ul>
<h3>Additional responsibilities</h3>
<ul>
<li>Mentor and guide teammates on platform, identity, and cryptography security practices, and contribute to roadmap and annual planning. At the senior end of this role, you'll help draft external- and auditor-facing communication and represent the team in cross-team planning.</li>
</ul>
<h3>Basic qualifications</h3>
<ul>
<li>Strong software engineering background — years building and operating production systems at scale, with the ability to design and ship security-focused platforms, services, and tooling as a developer (not just configure them). Proficiency in Python and/or Go (or similar) and Infrastructure as Code (Terraform).</li>
<li>5+ years in security engineering with deep, hands-on expertise securing Kubernetes and containerized environments — EKS, Kubernetes RBAC, admission control (e.g., OPA/Gatekeeper or Kyverno), network policy, workload identity (IRSA/pod identity), container runtime/image security, and a service mesh such as Istio.</li>
<li>Deep expertise with AWS security services and least-privilege IAM/PAM — IAM family, Organizations/SCPs, Secrets Manager, KMS, GuardDuty, CloudTrail, and Config.</li>
<li>Ability to automate security controls as code (Kubernetes policy-as-code) and inform detection strategy in a modern SIEM (e.g., CrowdStrike NG-SIEM, Splunk), including threat hunting within your domains.</li>
<li>Experience with incident response and on-call, a builder's mindset toward AI/agentic tooling to accelerate security work, and a track record of scoping ambiguous projects and driving them to completion with high ownership.</li>
</ul>
<h3>Preferred qualifications</h3>
<ul>
<li>Hands-on expertise in PKI and cryptography — certificate lifecycle/management, TLS/mTLS, key management and rotation (AWS KMS or similar HSM/KMS), and encryption at rest and in transit.</li>
<li>Hands-on hardening to CIS Benchmarks and DISA STIGs within a FedRAMP (or similar) program; familiarity with NIST CSF, SOC 2, or ISO 27001; and experience partnering with AppSec and GRC teams to produce compliance evidence.</li>
<li>Experience building agentic or AI-assisted security automation, and familiarity with securing AI/ML or agentic workloads running on cloud and Kubernetes infrastructure.</li>
<li>Cloud-native security tooling such as Wiz (CNAPP/Threats) and CrowdStrike Falcon runtime protection; Azure security exposure (Entra ID, Defender for Cloud) a plus.</li>
<li>Demonstrated mentoring, strong written and verbal communication, and working knowledge of PagerDuty's Incident Management and Process Automation products.</li>
</ul>
The base salary range for this position is 156,800 - 206,800 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.<div class="content-conclusion">Hesitant to apply?
We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for <a href="https://careers.pagerduty.com/jobalerts">job alerts</a>!
Where we work
PagerDuty operates a hybrid work model with <a href="https://careers.pagerduty.com/locations">offices</a> in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:
Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role.
How we work
<a href="https://careers.pagerduty.com/#values">Our values</a> guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.
People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.
What we offer
As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our <a href="https://careers.pagerduty.com/global-benefits">benefits site</a>.
Your package may include:
<ul>
<li>Competitive salary</li>
<li>Comprehensive benefits package&nbsp;</li>
<li>Flexible work arrangements</li>
<li>Company equity*</li>
<li>ESPP (Employee Stock Purchase Program)*</li>
<li>Retirement or pension plan*</li>
<li>Generous paid vacation time</li>
<li>Paid holidays and sick leave</li>
<li>Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO</li>
<li>Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*</li>
<li>Paid volunteer time off: 20 hours per year</li>
<li>Company-wide hack weeks</li>
<li>Mental wellness programs</li>
</ul>
*Eligibility may vary by role, region, and tenure
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses
PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp;
Go behind-the-scenes on our <a href="https://careers.pagerduty.com/home">careers site</a> and @pagerduty on Instagram.
Additional Information
PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's <a href="https://www.pagerduty.com/privacy-policy/">Privacy Policy</a>.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.</div>

Senior Security Engineer - Cloud Security

<div class="content-intro">PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.
&nbsp;</div>PagerDuty's Brand team is hiring a Designer, Motion &amp; Brand to join our in-house creative team, reporting to the Art Director. This is a generalist role with a strong emphasis on motion design — you'll spend a good chunk of your time animating for social, web, and campaign work, but you'll also flex into static ad design, decks, and other creative requests as they come up. We're looking for someone who leads with AI-first thinking and isn't afraid to push the envelope — bringing fresh, unexpected ideas to everything from ads and video to presentations and event booths. This role is based in the San Francisco area and works from our SF office two days a week.
KEY RESPONSIBILITIES
<ul>
<li>Design and animate motion content (social cuts, ads, sizzle reels, animated templates) for brand and campaign initiatives</li>
<li>Design static creative — digital ads, social graphics, presentation templates, event collateral, and other on-brand assets</li>
<li>Partner with the Art Director and creative project manager to scope, prioritize, and deliver work through our monday.com creative request pipeline</li>
<li>Maintain brand consistency across all deliverables, working within existing brand guidelines and design systems</li>
<li>Collaborate cross-functionally with Comms, Marketing, Events and other teams' stakeholders to understand briefs and deliver polished creative on tight timelines</li>
<li>Manage multiple concurrent projects and shift priorities as new requests come in</li>
<li>Bring bold, fresh AI ideas and leverage AI tools like Claude and Gemini to speed up ideation, concepting, and production of ads and video to decks and physical event/booth design — helping the team turn complex ideas into finished creative faster, and using them to explore directions a traditional workflow might not get to</li>
</ul>
BASIC QUALIFICATIONS
<ul>
<li>3–5 years of professional graphic design experience, ideally in-house or agency</li>
<li>Motion design skills (After Effects or similar) — comfortable animating from concept to final export</li>
<li>Video editing expertise — comfortable cutting and assembling footage for social, campaign, executive content, and event content</li>
<li>Strong static design chops: typography, layout, and visual storytelling</li>
<li>Sharp attention to detail and consistency, especially working within brand guidelines</li>
<li>Proficiency in Adobe Creative Suite (After Effects, Photoshop, Illustrator) and Figma</li>
<li>An AI-first mindset — enthusiasm for using tools like Claude, Gemini, or similar not just to speed up production, but to expand what's creatively possible</li>
<li>Ability to work efficiently across a variety of request types — from quick-turn social assets to more involved campaign pieces</li>
<li>Adept at collaborating across diverse teams—from C-suite executives to regional marketing and product groups—adapting engagement styles to translate ambiguous, high-stakes asks into clear, impactful, and on-brand creative</li>
<li>Strong communication and collaboration skills; comfortable taking feedback and iterating quickly</li>
<li>Portfolio demonstrating both motion and static design work required (bonus points for work that shows creative risk-taking or novel use of AI tools in the process)</li>
</ul>
PREFERRED QUALIFICATIONS
<ul>
<li>Experience with brand systems or design ops tools</li>
<li>Familiarity with project management tools like monday.com</li>
<li>Illustration or 3D motion skills</li>
</ul>
The base salary range for this position is 99,000 - 166,100 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.<div class="content-conclusion">Hesitant to apply?
We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for <a href="https://careers.pagerduty.com/jobalerts">job alerts</a>!
Where we work
PagerDuty operates a hybrid work model with <a href="https://careers.pagerduty.com/locations">offices</a> in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:
Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role.
How we work
<a href="https://careers.pagerduty.com/#values">Our values</a> guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.
People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.
What we offer
As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our <a href="https://careers.pagerduty.com/global-benefits">benefits site</a>.
Your package may include:
<ul>
<li>Competitive salary</li>
<li>Comprehensive benefits package&nbsp;</li>
<li>Flexible work arrangements</li>
<li>Company equity*</li>
<li>ESPP (Employee Stock Purchase Program)*</li>
<li>Retirement or pension plan*</li>
<li>Generous paid vacation time</li>
<li>Paid holidays and sick leave</li>
<li>Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO</li>
<li>Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*</li>
<li>Paid volunteer time off: 20 hours per year</li>
<li>Company-wide hack weeks</li>
<li>Mental wellness programs</li>
</ul>
*Eligibility may vary by role, region, and tenure
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses
PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp;
Go behind-the-scenes on our <a href="https://careers.pagerduty.com/home">careers site</a> and @pagerduty on Instagram.
Additional Information
PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's <a href="https://www.pagerduty.com/privacy-policy/">Privacy Policy</a>.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.</div>

Designer, Motion & Brand

<div class="content-intro">PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.
&nbsp;</div>PagerDuty is looking for a Senior FP&amp;A Manager to own a full view of expense management across G&amp;A, R&amp;D, and GTM. You'll serve as a key finance business partner to leaders across the organization, owning analysis, forecasts, and executive-level reporting needed to manage expense well and operate at public company standards.
This role will require to be in office 2 day per week.&nbsp;
Key Responsibilities
<ul>
<li>Own a full view of expense management across G&amp;A, R&amp;D, and GTM, serving as a trusted finance partner to senior leaders in each of those groups and a point of coordination&nbsp;</li>
<li>Drive AI and automation transformation to improve efficiency across expense management, reporting, and forecasting&nbsp;</li>
<li>Own the Cost of Revenue forecast and monthly close cycle for all departments, partnering across the FP&amp;A team and accounting.</li>
<li>Identify material risks, opportunities, and drivers behind performance versus plan.</li>
<li>Build financial models and driver-based scenario analysis to support investment decisions, resource allocation, and strategic planning across the business.</li>
<li>Develop executive and board-level reports and presentations.</li>
<li>Manage and provide insights on vendor spend and relationships.</li>
</ul>
Basic Qualifications
<ul>
<li>10+ years of experience in corporate finance, accounting, or expense operations, including SaaS company experience.</li>
<li>2+ years of senior level experience responsible for finance or expense operations.</li>
<li>Hands-on experience with finance systems (e.g., NetSuite, Coupa, Zuora, Anaplan).</li>
<li>A track record of building or scaling processes and controls in a growing organization.</li>
<li>Strong analytical skills and comfort working with cross-functional stakeholders at all levels.</li>
<li>Experience with SOX compliance and internal audit requirements.</li>
<li>Bachelor's degree in Finance, Accounting, or a related field.</li>
</ul>
Preferred Qualifications
<ul>
<li>CPA or MBA a plus.</li>
<li>Experience deploying AI in finance operations and workflows.</li>
</ul>
&nbsp;
The base salary range for this position is 131,000 - 220,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.<div class="content-conclusion">Hesitant to apply?
We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for <a href="https://careers.pagerduty.com/jobalerts">job alerts</a>!
Where we work
PagerDuty operates a hybrid work model with <a href="https://careers.pagerduty.com/locations">offices</a> in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:
Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role.
How we work
<a href="https://careers.pagerduty.com/#values">Our values</a> guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.
People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.
What we offer
As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our <a href="https://careers.pagerduty.com/global-benefits">benefits site</a>.
Your package may include:
<ul>
<li>Competitive salary</li>
<li>Comprehensive benefits package&nbsp;</li>
<li>Flexible work arrangements</li>
<li>Company equity*</li>
<li>ESPP (Employee Stock Purchase Program)*</li>
<li>Retirement or pension plan*</li>
<li>Generous paid vacation time</li>
<li>Paid holidays and sick leave</li>
<li>Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO</li>
<li>Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*</li>
<li>Paid volunteer time off: 20 hours per year</li>
<li>Company-wide hack weeks</li>
<li>Mental wellness programs</li>
</ul>
*Eligibility may vary by role, region, and tenure
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses
PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp;
Go behind-the-scenes on our <a href="https://careers.pagerduty.com/home">careers site</a> and @pagerduty on Instagram.
Additional Information
PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's <a href="https://www.pagerduty.com/privacy-policy/">Privacy Policy</a>.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.</div>

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