PagerDuty (NYSE: PD) is a leading digital operations management platform, founded in 2009. The company's innovative incident response system has revolutionized how businesses manage and resolve critical issues in real-time, ensuring seamless operations and customer satisfaction. PagerDuty's cloud-based solutions are trusted by organizations worldwide to deliver exceptional digital experiences and maintain business continuity.

Principal Software Engineer - Ops Cloud Platform (Remote East Coast - USA)

Senior Security Engineer 4, Product & Application Security

Senior Security Engineer 4 - Infrastructure and Automation

Majors Account Executive- Colorado/ California

Enterprise Account Executive- SouthEast (GA, FL)

Enterprise Account Executive

Mid Market Account Executive

Strategic Customer Success Manager

Regional Sales Director - Mid Market

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.The Principal Customer Success Manager is aligned at the customers' key stakeholder level, building and fostering strong relationships to help customers accelerate their digital journey. Customer Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customers needs. &nbsp; Responsibilities: Build and foster executive-level trusted advisor relationships with the customer’s IT, Engineering and Support organizations. Demonstrates hands-on PagerDuty Product knowledge by applying it to the customer's business priorities. Guide a customer on process, people and change management best practices to drive customers adoption of real time operations. Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan. Produce and execute a comprehensive adoption path of PagerDuty products, showing the current state, target future state with timeline. Deliver business value and innovation to a customer’s business by understanding the customers’ opportunity to reduce cost and drive growth. When appropriate, recommend additional expert services needed to drive success. Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates. Represent the voice of the customer to inform our sales process or product roadmap. Lead the cross functional post sales team at PagerDuty, delivering a seamless experience on behalf of the customer. Prepare and facilitate business review meetings, training sessions, webinars, demos, and other strategic and supportive interactions. Predict and forecast risk, renewal and expansion within the customer portfolio. &nbsp; Basic Qualifications: Experienced professional with 5-10 years relevant industry expertise. Experience building business value ROI models. Working knowledge in a SaaS business model. Strong knowledge of PagerDuty product and platform features and capabilities is highly desired. Strong understanding of IT enterprise architecture, DevOps principles and modern IT monitoring&nbsp; Ability to travel to client sites as necessary &nbsp; Preferred Qualifications: Strong consulting skills and proven results working as a trusted advisor to drive business value for customers. Thrive in a collaborative fast pace environment and as a part of a results oriented team. Ability to drive effective and influencing conversations at the C-level; facilitation of difficult discussions and adept at handling objections. Worked in a DevOps environment or with a company going through a transition to DevOps. &nbsp; The base salary range for this position is 86,000 - 132,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Principal Customer Success Manager

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.The Principal Customer Success Manager is aligned at the customers' key stakeholder level, building and fostering strong relationships to help customers accelerate their digital journey. Customer Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customers needs. &nbsp; Responsibilities: Build and foster executive-level trusted advisor relationships with the customer’s IT, Engineering and Support organizations. Demonstrates hands-on PagerDuty Product knowledge by applying it to the customer's business priorities. Guide a customer on process, people and change management best practices to drive customers adoption of real time operations. Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan. Produce and execute a comprehensive adoption path of PagerDuty products, showing the current state, target future state with timeline. Deliver business value and innovation to a customer’s business by understanding the customers’ opportunity to reduce cost and drive growth. When appropriate, recommend additional expert services needed to drive success. Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates. Represent the voice of the customer to inform our sales process or product roadmap. Lead the cross functional post sales team at PagerDuty, delivering a seamless experience on behalf of the customer. Prepare and facilitate business review meetings, training sessions, webinars, demos, and other strategic and supportive interactions. Predict and forecast risk, renewal and expansion within the customer portfolio. &nbsp; Basic Qualifications: Experienced professional with 5-10 years relevant industry expertise. Experience building business value ROI models. Working knowledge in a SaaS business model. Strong knowledge of PagerDuty product and platform features and capabilities is highly desired. Strong understanding of IT enterprise architecture, DevOps principles and modern IT monitoring&nbsp; Ability to travel to client sites as necessary &nbsp; Preferred Qualifications: Strong consulting skills and proven results working as a trusted advisor to drive business value for customers. Thrive in a collaborative fast pace environment and as a part of a results oriented team. Ability to drive effective and influencing conversations at the C-level; facilitation of difficult discussions and adept at handling objections. Worked in a DevOps environment or with a company going through a transition to DevOps. Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Principle Customer Success Manager

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.We are looking for a technologist and proven leader that is equally passionate about large scale distributed systems and leveraging architecture as a discipline that can accelerate business scale for a large and growing customer base. We believe cultivating a culture that embraces collaboration, creativity, and learning sets us up for success. You will be expected to participate in customer facing and industry engagements that yield input into our technology vision and strategy. You will report to the CTO and play a key role in working across the Engineering and Product organizations to drive alignment on design patterns, standardization and best practices to support the business.. If you are technical, creative, future focused, and excited about fostering an environment amongst our teams that helps create avenues for success and learning, then this is a great opportunity for you. PagerDuty’s Vision for Architecture We believe sound architecture oriented thinking can help teams produce great products that deliver value and delight our customers. Striving for creative, pragmatic, and high quality enables us to deliver faster to market and maintain our brand promise of reliability. How You Impact Our Vision: Lead technology strategy that influences across multiple products, teams, and geographies Driving and promoting reliability engineering strategy and best practices Lead design reviews&nbsp; to ensure scalable and reliable systems&nbsp; Stay close to technology with a hands on approach&nbsp; Be future focused by incorporating corporate strategy, customer needs, industry trends, and technology together Actively participate across engineering, product and corporate strategy teams that not only result in successful outcomes for our customers but also in operational excellence Act as coach and mentor to our Staff+ engineers Promote a culture of creativity, learning, and collective success resulting in a technology and architecture roadmap that delivers on business outcomes Bring a pragmatic approach to technology driven decisions and investments Ability to participate quickly in teams at both architecture design and implementation&nbsp; Requirements: Demonstrated experience in a similar role and capacity with distributed systems operating in cloud environments Strong leadership skills that showcases by leading through influence across functional and organization boundaries Experience in driving architecture throughout a product portfolio across a diverse technology organization Experience in establishing, driving, standardizing reliability engineering practices Excellent communications skills to engage with both business and technical audiences Proven track record of innovative, creative, and results driven outcomes Extensive experience with architecting and developing large scale distributed systems and developing enterprise level technology roadmaps Experience with cloud platforms (e.g., AWS, Azure, or GCP) Experience working with team members across various geographies Experience in evaluating talent and products in mergers and acquisitions Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Vice President, Chief Architect

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.Inclusion and diversity have been part of our cultural values since day one. From our CEO to our newest Dutonian, we take individual ownership in creating a work environment where everyone can thrive. As we prepare for our next phase of growth, we are excited to search for our next Customer Success Manager!&nbsp; Customer Success Managers at PagerDuty are responsible for ensuring that our customers are successful in their use of our services throughout their lifecycle.&nbsp;&nbsp; Responsibilities Assist assigned customer with on-boarding, configuration and ongoing product adoption Partner with Sales to create an engagement strategy Build relationships with decision-makers and champions across your book of business and lead strategic meetings to discuss account usage and opportunities Reach out to customers and address where they are not fully utilizing the product Identify accounts that are likely to churn using product data, queries and information to support your analysis Partner with Sales and Customer Support to create an engagement strategy for high-risk accounts Work to assess customers that have been lost or churned identifying reasons for churn and building a strategy to win customers back Make your customers wildly successful at the work they do by leveraging the PagerDuty platform Minimum Qualifications You have previous experience in a customer facing role such as Customer Support or Customer Success You have previous experience working to support a highly technical product Previous experience on-boarding new customers and working to develop extensive customer enablement documentation or create and build webinars Ability to use MySQL or other tools (Birst, Tableau, Looker) to gather and assess information Have excellent presentation, written and verbal communication skills&nbsp;&nbsp; Have proven time management skills with the ability to prioritize tasks&nbsp; You work well under pressure, are a results oriented individual, and you are a team player Salesforce experience 3 or 5 years of experience Preferred Qualifications Experience supporting a SAAS solution Worked in a DevOps environment or with a company going through a transition to DevOps. PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning. This role is expected to come into our Santiago office twice a week, so you can thrive in your new role and fully embrace being a Dutonian!Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Customer Success Manager

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.Senior Engineering Manager&nbsp; PagerDuty is seeking a Senior Engineering Manager to lead one of our customer focused and high performing teams within our incident management group! As a Senior Engineering Manager you will be responsible for managing a team of software engineers responsible for owning critical services within the PagerDuty product, and delivering innovative product features through continuous interaction. This is an exciting opportunity to manage a strong team focused on having a major impact on incident management. The ideal candidate will have a strong engineering and management background. PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning. This role is expected to come into our San Francisco office 2 times per week, so you can thrive in your new role and fully embrace being a Dutonian! Key Responsibilities: Partner closely with Product Management to create a vision and roadmap for the team. Work with Engineering, Product, and UX stakeholders to facilitate project delivery. Interact with internal engineering teams to resolve dependencies. Make pragmatic trade-off decisions on resourcing and priority. Work with the rest of engineering leadership at PagerDuty on cross-team initiatives, both cultural and technical. Partner with leaders across multiple geographies to help build the PagerDuty “brand” in the local market in order to attract the best talent for PagerDuty. Support your team’s on-call rotation or incident command rotation, being available for escalations and production issues as they arise. Learn PagerDuty’s culture and values and be a strong proponent for them. Basic Qualifications: 8+ years of overall experience in Engineering 3+ years of Engineering Management in a SAAS organization Proven experience building user-facing web applications or similar Preferred Qualifications: Ability to work on large scale systems and/or data pipelines and has knowledge of the pitfalls that can come with under/over engineering Possess a sense of urgency towards action, customer-first philosophy and ability to think and act strategically Understand the balance between planning out work and just getting things done Demonstrated ability to hire and develop engineers with varying levels of experience to help them reach their full potential Excellent ability to communicate in all directions of the org chart and understand the importance of laying out context for the team instead of prescribing solutions Deep understanding of Agile principles and effective application Able to code, if needed, and provide informed opinions on the quality of code You have an opinion on what good engineering looks like You have a good balance of when to empower your teams and get out of the way, and when to step in and help make some important decisions The base salary range for this position is 191,000 - 321,000 . This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Senior Manager, Software Engineering

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.PagerDuty is seeking a Senior Renewals Manager to join our talented, customer-focused team! As Senior Renewals Manager, you will report to the Renewals leadership team and partner closely with Customer Success, Sales Operations, and Account Executive teams to own the subscription renewals process for an assigned portfolio of strategic customers, driving revenue retention and contract optimization while preserving and enhancing customer relationships. This is an exciting opportunity to work in a commission-based role where you'll directly impact revenue growth while helping customers maximize their investment in PagerDuty's platform. The ideal candidate has proven experience in renewals management or account management with strong relationship-building skills and a passion for customer success. KEY RESPONSIBILITIES Own the subscription renewals process for assigned customer portfolio and collaborate with internal resources to preserve and improve customer contracts and relationships• Develop and execute negotiation strategies for customer subscription renewals that maximize contract value while protecting and enhancing customer trust• Create renewal order forms, quotes, and proposals while maintaining accurate information in Salesforce for accounts, opportunities, and renewal pipeline forecasting• Proactively manage renewal risks by working with cross-functional teams to develop risk mitigation plans and provide ongoing feedback to management and Customer Success teams• Identify customer requirements, uncover roadblocks, and demonstrate strong account management to drive renewals to on-time closure while positioning up-sell opportunities BASIC QUALIFICATIONS 5+ years of experience in renewals management, account management, inside sales, Customer Success Management, or renewal sales role• Strong interpersonal and communication skills with proven ability to maintain customer relationships over phone, email, and web meetings• Knowledge of IT operations and IT development organizations, systems, and tools• Bachelor's degree or equivalent degree or experience• Applicants must be currently authorized to work in the United States on a full-time basis PREFERRED QUALIFICATIONS Working experience in technology or SaaS company with software subscription experience• Experience using Salesforce CRM and other sales operations tools• Proven ability to work independently in remote environment while collaborating effectively with cross-functional teams• Strong problem-solving skills with ability to identify issues, propose solutions, and drive resolution• Self-motivated learner with positive attitude and passion for helping customers succeed Hybrid Approach: This role is expected to come into our Lisbon office 2 days per week so you can thrive in your new role and fully embrace being a Dutonian!Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Senior Renewal Manager

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.PagerDuty is seeking a Senior Manager, Customer Lifecycle Programs to join our diverse, customer-focused team! As Senior Manager, Customer Lifecycle Programs, you will report to senior leadership and partner closely with Sales, Customer Success, Product, and Marketing teams as part of our Commercial customer engagement organization, where you will lead a team of Program Managers responsible for designing and executing digital lifecycle programs that drive customer acquisition, engagement, expansion, and retention across our 14,000+ Commercial customer base. This is an exciting opportunity to shape the strategic direction of customer lifecycle management while leading a high-performing team in a fast-paced, data-driven environment where your work directly impacts customer experience and business growth. The ideal candidate has extensive experience in program management and people leadership, with a passion for leveraging data and automation to create seamless customer journeys. KEY RESPONSIBILITIESLead, mentor, and develop a team of Program Managers, setting objectives, conducting performance reviews, and fostering professional growth in a culture of continuous improvement• Develop and execute comprehensive customer lifecycle program strategy for the Commercial segment, ensuring alignment with broader organizational goals and cross-functional team objectives• Oversee the design and implementation of automated email campaigns, in-app messaging, and digital-first engagement strategies that improve acquisition, drive product awareness, and reduce churn• Partner with senior leadership across Sales, Customer Success, Product, and Marketing to align program initiatives with company-wide customer journey goals and present strategic recommendations• Build and oversee comprehensive analysis of customer engagement data, implement robust A/B testing methodologies, and drive data-driven optimization strategies across all programs• Establish and monitor KPIs for team performance and program effectiveness, translating insights into actionable improvements that deliver measurable business impact BASIC QUALIFICATIONS • 8+ years of experience in program management, marketing automation, customer success, or related field• 4+ years of people management experience leading program or marketing teams• Proven track record of scaling customer lifecycle programs and driving measurable business impact• Advanced analytical skills with proficiency in Excel, Tableau, Gainsight, and Salesforce• Bachelor's degree or equivalent degree or experience PREFERRED QUALIFICATIONS • Experience in the SaaS industry with strong understanding of SaaS business models and customer lifecycle management• SQL proficiency and experience with advanced data analysis• Background in customer success, growth marketing, or revenue operations• Experience with in-app messaging tools, customer engagement platforms, and A/B testing methodologies• Previous experience managing teams in fast-paced, high-growth environmentsHesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Sr. Manager, Digital Customer Programming

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.PagerDuty is seeking a Commercial Account Executive to join our diverse, customer-focused team! In this role, you will report to a Director of Commercial Sales. Your focus will be on acquiring new business opportunities among a group of accounts that fit our ideal customer profile and have a higher propensity to buy and expand with PagerDuty. These accounts would sit in our commercial segment and would sit between 50-500 million in revenue.&nbsp; Daily responsibilities include creating, developing, and managing net-new business deals and expanding our footprint once the account is landed. Do you have a proven track record of success working with new logo accounts? Are you skilled in prospecting, organizing, and enjoy achieving victories? This is an exceptional opportunity for someone who is passionate about technology, has experience selling complex solutions, and can provide consultative guidance to clients. If you possess excellent time management skills, understanding when to prioritize closing deals and when to shift focus to pipeline development, we would love to talk to you!&nbsp; Key Responsibilities: Value Selling-&nbsp; focus on highlighting the unique PD value and benefit our products and services can provide to a customer. It goes beyond just features and price, emphasizing the impact and solutions that address the customer's specific needs or challenge Understanding the problems and focus areas of your stakeholders and effectively communicating how PagerDuty will support and address those company priorities&nbsp; Aligning use cases with the appropriate service offering Quickly adapting to the Command of the Message (COM) selling model and employing solution selling/customer-centric sales method Sales Effectiveness- Establishing, overseeing and maintaining genuine connections with customers Develops a proactive point of view on solutions based on customer's biggest pain points Encourages positive conversations between new or potentially new customers and sales teams, leading to solutions aligned with the customer's strategic vision. Ensuring complete customer satisfaction in all interactions&nbsp; Sales Execution- Ensuring that one’s own and other’s work and information are complete and accurate; careful preparation for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled to contribute to PagerDuty's long-term strategic initiatives" Prospecting - calling and emailing executives at senior levels across various lines of business using scaled techniques and tools. Documenting key qualification details, including use case, purchase timeframes, and next steps (MEDDICC Framework) Closing and managing land-and-expand deals with the main focus on acquiring new customers Prioritizing opportunities and allocating appropriate resources Basic Qualifications 1-2 + years strong background in lead generation and prospecting 1+ year experience with common SaaS software tools SFDC Outreach / Salesloft Tableau DemandBase / 6Sense&nbsp; Preferred Qualifications: Proven ability to quickly gain trust with senior leaders, internal and external Highly organized with exceptional follow up skills Passion for cloud technologies The base salary range for this position is 75,000 - 100,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning. This role is expected to come into our San Francisco office 2-3 times per week, so you can thrive in your new role and fully embrace being a Dutonian!Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Mid Market Account Executive - San Francisco, CA

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.PagerDuty is seeking a Technical Account Manager to join our talented, customer-focused team! As Technical Account Manager, you will partner closely with Customer Success Management and Professional Services teams to serve as the primary technical advisor to assigned enterprise customers for all Digital Operations initiatives, translating business goals into clearly defined technical implementation project plans. This is an exciting opportunity to work in a revenue-generating position where you'll apply in-depth knowledge of the PagerDuty platform to design workflows and integrations that optimize and modernize operations for enterprise companies undergoing digital transformation. The ideal candidate has extensive technical expertise with enterprise customer environments and a passion for strategic technical consulting. KEY RESPONSIBILITIES Lead discovery sessions with large enterprise customers to assess and analyze inefficiencies in existing tooling, processes, and operations within and outside of PagerDuty• Develop custom PagerDuty architectural and integration designs that support customers' business and technology initiatives while accounting for enterprise environment complexities• Translate architectural and integration designs into strategic implementation project plans and assist in execution of defined project plans• Serve as customers' primary technical point of contact to answer and triage technical questions while leading conversations to influence product adoption• Own and increase product adoption metrics across multiple enterprise customers while collaborating with Customer Success Managers on large-scale onboardings BASIC QUALIFICATIONS 5+ years of experience in technical consulting, solutions architecture, or technical account management role with enterprise customers• Deep understanding of Digital Operations platforms and how they fit within larger enterprise technology ecosystems• Proven ability to design custom integrations using APIs and technical best practices• Experience translating business requirements into technical implementation project plans PREFERRED QUALIFICATIONS Experience with PagerDuty platform or similar Digital Operations tools• Strong automation skills for creating tools to accelerate repetitive tasks and customer implementations• Proven ability to collect and organize feature requests while balancing customer needs with product roadmap priorities• Experience working with large-scale enterprise onboardings and customer lifecycle initiatives• Technical expertise in enterprise tooling, processes, and operations optimization Experience with automation; Rundeck a plus. Hybrid Approach: This role is expected to come into our Lisbon office 2 days per week so you can thrive in your new role and fully embrace being a Dutonian! &nbsp; Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Technical Account Manager

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.PagerDuty is seeking a dynamic Account-Based Marketing (ABM) Manager to implement ABM campaigns and tactics, driving pipeline growth from a strategically curated list of key accounts. Collaborating closely with Sales and Marketing teams, this role adopts a data-driven approach, consistently testing and evaluating campaign success. \ The ideal candidate possesses a proven track record of managing and scaling B2B SaaS-integrated ABM campaigns, leveraging data-driven insights to optimize marketing pipeline contributions, and building strong relationships within the marketing and sales teams. This role plays a pivotal role in driving strategic marketing initiatives that align with our vision and business objectives. Key Responsibilities: Partner with Marketing, Sales and Customer Success teams to identify top target accounts and objectives that drive revenue growth and enable customer success. Autonomously develop and execute targeted, multi-channel ABM programs for key accounts, collaborating closely with sales and cross-functional marketing teams and embracing a data-driven and ‘test and learn’ mindset to optimize program performance. Work closely with Marketing Operations to support high-performance ABM marketing tools and integrations, ensuring precise targeting of the right audience through the right channels. Own and track program results, measure success and deliver insights to stakeholders across the business. Define and implement scalable, repeatable processes to expand PagerDuty’s ABM programs across all strategic accounts globally. Basic Qualifications 5+ years of experience executing successful account-based marketing campaigns. 5-7 years of previous marketing or other relevant experience 5+ years of experience with ABM tools (Demandbase preferred) Strong track record of driving cross-functional collaboration to execute and optimize marketing campaigns. Successfully implemented data-driven programs with key measurements for success Strong quantitative and analytical skills with an understanding of B2B marketing metrics. CRM/marketing automation background, preferably Salesforce and Marketo. Hands-on experience executing across web, email, and digital marketing channels. Clear communication skills to articulate new ideas, products, and campaigns to both internal and external stakeholders. Comfortable with project management across multiple teams, capable of prioritizing multiple workstreams and projects. Preferred Qualifications B2B SaaS background. Highly organized and efficient with the ability to develop and execute against an evolving plan. Team player with the ability to work collaboratively and autonomously. &nbsp; The base salary range for this position is $98,000 CAD - $149,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. Hybrid Approach: This role is expected to come into our Toronto office 1 day per week so you can thrive in your new role and fully embrace being a Dutonian! &nbsp; &nbsp;Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Account Based Marketing Manager

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.PagerDuty seeks ambitious, tech-savvy Business Development Representatives to join our high-performing sales development team. Reporting to the Manager of Sales Development, you will partner with Account Executives to build and qualify the pipeline through modern prospecting techniques. This role serves as the foundation of our sales organization and the launching pad for your sales career at PagerDuty. As a BDR, you'll be the first point of contact with potential customers, representing PagerDuty's brand and solutions to technology leaders across industries. You'll leverage a multi-channel prospecting approach to engage decision-makers, understand their challenges, and articulate PagerDuty's value proposition effectively. Key Responsibilities: Strategic Prospecting: Execute targeted outbound campaigns using a mix of phone, email, video, and social selling techniques to engage technology leaders and practitioners. Leverage sales intelligence tools (Salesforce, Sales Navigator, Outreach, Demandbase) to identify and pursue high-potential opportunities within assigned territories. Develop and maintain a consistent cadence of quality prospecting activities to exceed monthly pipeline generation targets. Value-Based Communication: Master PagerDuty's value proposition and effectively communicate our solutions' business impact to senior stakeholders. Conduct discovery conversations to uncover pain points and align them with PagerDuty's capabilities. Apply Command of the Message (COM) methodology to engage prospects in value-driven discussions. Pipeline Development: Qualify opportunities using established frameworks to ensure proper fit and buying intent. Partner with Account Executives to develop account strategies and coordinate seamless handoffs. Maintain accurate records of all prospecting activities and opportunity details in Salesforce. Professional Development: Participate in regular training sessions to enhance product knowledge and sales skills. Collaborate with peers to share best practices and improve team performance. Build foundational sales skills necessary for career advancement within PagerDuty. Basic Qualifications: 1-2 years of outbound prospecting or relevant sales experience Strong written and verbal communication skills Demonstrated ability to manage multiple priorities in a fast-paced environment Experience with modern sales technology stack (Salesforce, Sales Engagement Platforms) Track record of consistently meeting or exceeding activity and pipeline targets Preferred Qualifications: Bachelor's degree in Business, Communications, or related field Previous SDR/BDR experience in technology sales Proficiency with Salesforce.com and sales engagement platforms Understanding of DevOps, ITOps, or related technical domains The base salary range for this position is $55,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning. This role is expected to come into our Atlanta office two times per week, so you can thrive in your new role and fully embrace being a Dutonian!Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Business Development Representative

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.PagerDuty is seeking a Business Development Representative to join our talented, customer-focused team! As Business Development Representative, you will report to a Manager of Sales Development and as part of a dynamic team, you'll collaborate closely with our talented Account Executives, fueling their pipelines with promising leads and conquering territories together. Imagine the thrill of diving into the heart of the sales cycle, exploring every aspect and seizing captivating opportunities. With our fast-paced, high-volume environment, your energy will soar, and your organizational skills will shine like never before.&nbsp; &nbsp; Get ready for an exhilarating adventure as a member of the PagerDuty Business Development team! You'll be at the forefront of our Sales department, representing the prestigious PagerDuty brand and serving as the initial point of contact for our target accounts. Your role will be to ignite their interest through a modern approach to outbound prospecting, nurturing, educating and captivating them with the incredible value of PagerDuty &nbsp; This isn't just a job—it's an extraordinary chance to unleash your potential, make a significant impact, and be a true sales champion. Are you ready to embrace this exciting journey with us? Join PagerDuty's Business Development team and prepare for an adventure like no other! &nbsp; Key Responsibilities: Value Selling-&nbsp; focus on highlighting the unique PD value and benefit our products and services can provide to a customer. It goes beyond just features and price, emphasizing the impact and solutions that address the customer's specific needs or challenge Effectively communicate PagerDuty's business value proposition to evaluate interest in making a purchase, demonstrating a strong passion for transformation and innovation. Quickly adapting to the Command of the Message (COM) selling model and employing solution selling/customer-centric sales method Sales Effectiveness- Establishing, overseeing and maintaining genuine connections with customers Consistently achieve sales goals, maintaining a proven track record of success.&nbsp; Exhibit strong collaboration and time management skills to maximize efficiency and productivity. Sales Execution- Ensuring that one’s own and other’s work and information are complete and accurate; careful preparation for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled to contribute to PagerDuty's long-term strategic initiatives" Utilize best practices in account development to strategically target enterprise accounts, leveraging various communication channels such as phone, email, video, and social technologies. Employ a discovery process to engage in conversations with practitioners and management levels of our target accounts Proficiently use Salesforce, Sales Navigator, Outreach and Demandbase to optimize sales activities and focus. Basic Qualifications: Strong communication and interpersonal skills to effectively engage with potential customers and build relationships.&nbsp; Strong organizational skills to manage and prioritize multiple leads and opportunities effectively.&nbsp; Adaptability and resilience to thrive in a fast-paced and dynamic sales environment.&nbsp; Passion for technology 1-2 Years experience in outbound prospecting Preferred Qualifications: Prior sales development experience preferred&nbsp; Experience using salesforce.com preferred BA/BS Degree PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning. This role is expected to come into our Santiago office 1-3 times per week, so you can thrive in your new role and fully embrace being a Dutonian!Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.About the Role:We are seeking an experienced Commercial Sales Representative to join our Commercial sales team. In this role, you will play a crucial part in driving business growth by closing qualified leads and managing existing accounts for expansion opportunities. This position requires a strategic approach to sales development and a proven track record of success in B2B sales. Key Responsibilities: Nurture and close qualified inbound leads through various channels to close high-potential opportunities&nbsp; Manage and grow an existing book of business, identifying upsell and cross-sell opportunities Conduct strategic outbound prospecting campaigns to generate new business opportunities Collaborate closely with SDR team to ensure smooth lead handoffs and successful deal closures Maintain accurate records in CRM system and provide regular reporting on pipeline activities Research target accounts and develop personalized outreach strategies Execute multi-channel prospecting approaches (phone, email, social, etc.) Participate in account mapping and territory planning initiatives Required Qualifications: 2+ years of successful SDR/BDR experience, preferably in B2B software/technology sales Proven track record of consistently meeting or exceeding quota Strong understanding of sales methodologies and buyer journey frameworks Excellent verbal and written communication skills Proficiency with CRM systems (Salesforce preferred) and sales engagement platforms Bachelor's degree or equivalent work experience Demonstrated ability to manage multiple priorities and projects simultaneously Preferred Qualifications: Experience in account management or customer success Knowledge of commercial business processes and decision-making Familiarity with sales intelligence tools and prospecting platforms Track record of successful collaboration with enterprise sales teams Experience in consultative selling approaches What You'll Need to Succeed: Strong business acumen and ability to understand complex business challenges Excellence in discovery and qualification techniques Ability to build and maintain relationships with multiple stakeholders Strong time management and organizational skills Self-motivated with a results-driven mindset Adaptability and willingness to learn new technologies and processes &nbsp; PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning. This role is expected to come into our Lisbon office once a week, so you can thrive in your new role and fully embrace being a Dutonian! &nbsp; &nbsp; Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Commercial Sales Representative

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.We are seeking a Customer Success Engineer (CSE) to work alongside Customer Success Managers (CSM) to understand customer requirements and drive all technical aspects of the post-sales engagement with customers. As a CSE, you will play a key part in guiding PagerDuty's customers toward the successful adoption of our platform. It's a highly technical role that also requires customer-facing skills. You will be part of an overall customer account team helping customers along their journey, ensuring they continue to realize the value of PagerDuty. You are going to be dealing with technical users and complex issues, but you're also tasked with creating excitement and loyalty in the customers you interact with. This is an ideal role for engineers looking to move into a customer-facing role. The ideal candidate will have in-depth knowledge of common monitoring tools and practices, technical aptitude in automation, SaaS &amp; cloud technologies, operations &amp; infrastructure setup, as well as experience interfacing with highly technical customers. The successful candidate for this job will have a strong analytical mind frame, a thirst for learning new things, is genuinely interested in technology, and a strong self-starting, proactive mentality. &nbsp; Job Responsibilities Serve as the primary technical advisor to customers for all things digital operations, with deep expertise in the PagerDuty Operations Cloud and its role within the broader digital operations landscape. Lead discovery sessions to assess and analyze inefficiencies in customer tooling, processes, and operations—both within and beyond PagerDuty. Advise on optimal solutions for streamlining and improving tooling, automation, processes, and operations in PagerDuty. Develop custom PagerDuty architectural and integration designs that support customers' business and technology initiatives while taking into account complexities and customizations in the customer environments. Consult on designs of custom integrations using product, API, and best practice knowledge. Lead technical conversations to influence and improve product adoption while advocating general digital operations best practices. Own and increase product adoption metrics across multiple customers simultaneously. Collaborate with Customer Success Managers as the primary technical contact in supporting large-scale onboarding and general customer lifecycle initiatives. Collect and organize feature requests and prioritize them with product owners, while balancing PagerDuty's desire to move customers along our product roadmap. Provide insight to the customer regarding our product roadmap and how the new features can be applied to their business. Create automations that can be used to accelerate repetitive tasks, both specifically for customers as well as for a central repository of tools for wider usage. Interface with multiple internal stakeholders, such as product, sales, professional services, and engineering. &nbsp; Requirement Qualifications &amp; Skills 5+ years of similar experience in software/technology. Experience implementing new systems, integrations, and processes at scale. Knack for grasping technical concepts quickly. Curious and eye for technical details: you don’t like not knowing something and are willing to go the extra mile to educate yourself and full-proof your product knowledge. Well organized and have the ability to keep track of and balance several customer engagements at the same time. Team player that works across multiple teams and departments. Ability to work in a fast-paced, changing product and environment. Enthusiasm for tackling complex challenges with tactical solutions. Analytical, problem-solving, and risk assessment skills. Strong verbal and written communication skills. Ability to travel to customer sites as necessary. You know and understand our space or you’re already a fan of our products! This role requires working in Central Time (CT). &nbsp; Preferred Qualifications &amp; Skills Solid scripting abilities (Python, Java, JavaScript, Ruby, Powershell, etc.) Working knowledge of SQL, computer networking, Linux, REST APIs, and command-line interfaces (CLIs). Experience with cloud products (SaaS, PaaS, and/or IaaS). Proficiency with popular monitoring platforms (New Relic, Nagios, Datadog, Splunk, etc.) and ITSM tools (ServiceNow, BMC Remedy, Jira, etc.) Familiarity with Automation, CI/CD, DevOps, and Site Reliability Engineering (SRE) processes and tools (Ansible, Chef, Puppet, Rundeck, Jenkins, Git, etc.) Knowledge of SSH and WinRM remote authentication protocols. PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning. This role is expected to come into our Santiago office once a week, so you can thrive in your new role and fully embrace being a Dutonian! &nbsp; Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Customer Success Engineer

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.Inclusion and diversity have been part of our cultural values since day one. From our CEO to our newest Dutonian, we take individual ownership in creating a work environment where everyone can thrive. As we prepare for our next phase of growth, we are excited to search for our next Customer Success Manager!&nbsp; Customer Success Managers at PagerDuty are responsible for ensuring that our customers are successful in their use of our services throughout their lifecycle.&nbsp;&nbsp; Responsibilities Assist assigned customer with on-boarding, configuration and ongoing product adoption Partner with Sales to create an engagement strategy Build relationships with decision-makers and champions across your book of business and lead strategic meetings to discuss account usage and opportunities Reach out to customers and address where they are not fully utilizing the product Identify accounts that are likely to churn using product data, queries and information to support your analysis Partner with Sales and Customer Support to create an engagement strategy for high-risk accounts Work to assess customers that have been lost or churned identifying reasons for churn and building a strategy to win customers back Make your customers wildly successful at the work they do by leveraging the PagerDuty platform Minimum Qualifications You have previous experience in a customer facing role such as Customer Support or Customer Success You have previous experience working to support a highly technical product Previous experience on-boarding new customers and working to develop extensive customer enablement documentation or create and build webinars Ability to use MySQL or other tools (Birst, Tableau, Looker) to gather and assess information Have excellent presentation, written and verbal communication skills&nbsp;&nbsp; Have proven time management skills with the ability to prioritize tasks&nbsp; You work well under pressure, are a results oriented individual, and you are a team player Salesforce experience 3 or 5 years of experience Preferred Qualifications Experience supporting a SAAS solution Worked in a DevOps environment or with a company going through a transition to DevOps. PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning. This role is expected to come into our Lisbon office 1 - 2 days per week, so you can thrive in your new role and fully embrace being a Dutonian!Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Customer Success Manager - Lisbon

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.Inclusion and diversity have been part of our cultural values since day one. From our CEO to our newest Dutonian, we take individual ownership in creating a work environment where everyone can thrive. As we prepare for our next phase of growth, we are excited to search for our next Customer Success Manager!&nbsp; Customer Success Managers at PagerDuty are responsible for ensuring that our customers are successful in their use of our services throughout their lifecycle.&nbsp;&nbsp; Responsibilities Assist assigned customer with on-boarding, configuration and ongoing product adoption Partner with Sales to create an engagement strategy Build relationships with decision-makers and champions across your book of business and lead strategic meetings to discuss account usage and opportunities Reach out to customers and address where they are not fully utilizing the product Identify accounts that are likely to churn using product data, queries and information to support your analysis Partner with Sales and Customer Support to create an engagement strategy for high-risk accounts Work to assess customers that have been lost or churned identifying reasons for churn and building a strategy to win customers back Make your customers wildly successful at the work they do by leveraging the PagerDuty platform Minimum Qualifications You have previous experience in a customer facing role such as Customer Support or Customer Success You have previous experience working to support a highly technical product Previous experience on-boarding new customers and working to develop extensive customer enablement documentation or create and build webinars Ability to use MySQL or other tools (Birst, Tableau, Looker) to gather and assess information Have excellent presentation, written and verbal communication skills&nbsp;&nbsp; Have proven time management skills with the ability to prioritize tasks&nbsp; You work well under pressure, are a results oriented individual, and you are a team player Salesforce experience 3 or 5 years of experience Preferred Qualifications Experience supporting a SAAS solution Worked in a DevOps environment or with a company going through a transition to DevOps. PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning. This role is expected to come into our London office 1 - 2 days per week, so you can thrive in your new role and fully embrace being a Dutonian!Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Customer Success Manager - London

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.Position Overview:Leading strategic partnership initiatives to expand and strengthen our enterprise software ecosystem through meaningful collaborations with technology partners, startups, and industry leaders. This role combines strategic thinking with hands-on execution to drive mutual growth opportunities and create compelling solutions for enterprise customers.Key Responsibilities:The Director of Ecosystem Partnerships will own the vision and execution of our ecosystem strategy, aligned with corporate goals, to expand our market, drive growth and accelerate product adoption and innovation.&nbsp; The responsibility includes developing ecosystem strategy &amp; plan, identifying, developing, and managing strategic technology partnerships that enhance our platform's value proposition across AI, Cloud, DevOps, ITOps, SecOps and BizOps. They will serve as the primary liaison between partners and internal stakeholders, driving joint go-to-market initiatives, solutions and technical integrations. Core responsibilities include; developing and executing the ecosystem strategy, building and maintaining relationships with key ecosystem players, identifying market opportunities, and driving joint use-case, customer value / stories, increasing awareness through joint partner initiatives and enabling partner-influenced growth. The role requires close collaboration with product management, engineering, marketing, and sales teams to ensure alignment and successful execution of partnership initiatives.&nbsp; Regular travel may be required to attend industry events, meet with partners, and participate in strategic planning sessions. Required Qualifications: 10+ years of experience in leading enterprise software partnerships, ecosystem management, product development, product marketing, and/or business development within the enterprise software industry Proven track record leading successful ecosystem or partner programs in DevOps, ITOps, developer tools, enterprise software or IT operational environments Deep understanding of enterprise infrastructure, operations, software development, and application software landscapes with the ability to clearly articulate technical concepts to various audiences Strong technical acumen and business insight to identify and capitalize on market opportunities and position Demonstrated experience in building and scaling strategic partnerships, and managing multiple stakeholders across customers, partners, and internal teams. Strong established network within the enterprise software ecosystem, including executive and strategic relationships with multiple enterprise software vendors, startups &amp; developer ecosystem. Successfully drives complex cross-functional initiatives with planning, execution and accountability Bachelors Degree/MBA preferred Essential Skills and Characteristics:The successful candidate will demonstrate a combination of strategic thinking and tactical execution capabilities, with an entrepreneurial mindset and the ability to operate in a fast-paced environment. They should be a self-starter with excellent communication skills, able to influence without direct authority, and capable of building consensus across diverse stakeholder groups.&nbsp; The role requires someone who is results-oriented, data-driven, and able to balance multiple priorities while maintaining attention to detail. They should be comfortable with ambiguity, able to create a structured path and thesis with a bias to action.Impact and Success Metrics:Success in this role will be measured by the growth and effectiveness of partnership programs, including partner-influenced revenue, number of active integrations, partner launches,&nbsp; joint marketing, and strategic value created through ecosystem initiatives. The director will be expected to develop and track relevant KPIs to demonstrate program success and partner engagement. The base salary range for this position is 147,000 - 246,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. &nbsp;Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Director, Ecosystem & Technology Partnerships

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.Location: San Francisco, CA- Hybrid Overview of the Role PagerDuty is seeking an Enterprise Growth Account Executive with experience selling SaaS products to Enterprise accounts. In this role, you will report to a Regional Sales Director. We are seeking a dynamic sales champion who not only embraces technology but also knows how to excel while doing it! We're on the lookout for someone with a consultative sales approach, a proven knack for driving sales growth, and the ability to captivate a tech-savvy audience. In this role, you will exhibit all the characteristics associated with a high performance sales culture, specifically leading and managing a pipeline of opportunities within our existing accounts to deliver results against sales targets. Your target accounts will fit our ideal customer profile model in the +$500 million in revenue space and focused on approximately 12-20 accounts. You will need to have the ability to go wide within accounts to align our operations cloud story to different stakeholders (multi-product catalog).&nbsp;&nbsp; As a customer-centric organization, PagerDuty places immense value on delivering exceptional sales experiences. Your mission will be to go above and beyond, ensuring our customers receive nothing short of the finest sales journey imaginable.&nbsp; This isn't just a job—it's an opportunity to showcase your sales prowess, leverage your tech-savviness, and inject your vibrant personality into every interaction. Join PagerDuty and be a part of a thrilling sales adventure where you'll thrive, have fun, and make a significant impact! Key Responsibilities: Value Selling-&nbsp; Focus on highlighting the unique PD value and benefit our products and services can provide to a customer. It goes beyond just features and price, emphasizing the impact and solutions that address the customer's specific needs or challenges Possess a deep understanding of the problems and focus areas of your stakeholders and effectively communicating the technical wins and strategic business outcomes we can align to and drive with a PagerDuty partnership&nbsp; Develops strategic plans that anticipate and address customer needs and preferences based on competitor knowledge and industry trends Identifies long-term strategies to grow accounts by aligning with our customers Big Problems and objectives Sales Effectiveness- Establishing, overseeing and maintaining genuine connections with customers Negotiate positive business outcomes with existing customers for PagerDuty Managing and closing complex, multi-product sales cycles in the +$500 million in revenue space&nbsp; Conducts consistent and effective conversations with senior-level executives (VP+) to garner interest and support for new initiatives Strong presentation skills verbally and visually by customizing content and slides to an internal or external audience; Shares information with customers to build credibility, show integrity, and highlight the value of PagerDuty; and tailors presentations to suit the audience's level and interests.&nbsp; Encourages positive conversations between existing customers and sales teams, leading to solutions aligned with the customer's strategic vision.&nbsp; Sales Execution- Ensuring that one’s own and other’s work and information are complete and accurate; careful preparation for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled to contribute to PagerDuty's long-term strategic initiatives Planning - Mapping out your territory assignment, priority account targets and working with your greater support team to drive an effective territory strategy Utilize historical data and market trends to provide accurate forecasts to management Prospecting - leveraging our Marketing, Alliances, BDR programs to develop a point of view and approach to opening net new logo opportunities with a specific focus on Executive level alignment Create effective strategies and qualify opportunities within accounts, including plans for winning business for PagerDuty&nbsp; Documenting key qualification details, including use case, purchase timeframes, and next steps (MEDDICC &amp; COM Framework) Proactively engages internal resources and partners at the right time and in the right manner in order to move the sales process forward throughout their accounts. Basic Qualifications 8-12 years field sales experience, preferably in software sales / SaaS sales 4-6 years of experience expanded into new areas of existing accounts&nbsp; Enterprise Account Management experience with $500M+, Fortune 500 and Global 2000 companies Sold in a multi-product selling environment before Travel expectations around 30% Preferred Qualifications Effective time management, complex deal management, account planning, and analytical skills Consistent track record of exceeding sales targets Self-sufficient with the ability to work independently and collaboratively Previous Sales Methodology training (e.g. MEDDIC, SPIN, Command of Message, Challenger Sales) PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning. If you are within a 50 mile radius of the San Francisco office, it is required to come in two times per week, so you can thrive in your new role and fully embrace being a Dutonian! The base salary range for this position is 130,000 - 160,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Enterprise Account Executive - San Francisco

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.&nbsp; Interested in being considered for future sales opportunities at PagerDuty?&nbsp; Connect with us here! We love connecting with Account Executives who have experience growing existing accounts and acquiring new business.&nbsp; Our Account Executives are responsible for expanding opportunities within a set of existing high-value accounts while also driving new customer acquisition. We look for dynamic, consultative sales leaders who understand the nuances of nurturing long-term relationships and winning new business—individuals who thrive in a tech-forward environment and are passionate about delivering impactful solutions. As a customer-centric organization, PagerDuty emphasizes exceptional sales experiences. We seek individuals who can build lasting relationships while pursuing strategic growth.&nbsp; Key Responsibilities:&nbsp; Value SellingFocus on demonstrating the unique value our products and services bring to both new and existing customers, addressing specific needs and challenges that drive their business forward. Account Expansion &amp; AcquisitionBalance your time between growing existing accounts and prospecting for new business. Identify new revenue opportunities within current accounts while developing and executing strategies to win new accounts, including crafting tailored outreach to key decision-makers. Strategic Account DevelopmentDevelop and execute strategic plans to expand accounts and identify new high-potential opportunities. Stay aligned with customer objectives and business needs while leveraging competitive intelligence and industry trends. Sales EffectivenessEstablish and maintain strong, authentic relationships with both new and existing clients. Negotiate positive outcomes, ensuring mutual success with current accounts while securing new deals with prospective clients. Executive EngagementConduct high-level conversations with senior executives (VP+) to uncover strategic needs and align our solutions to their business challenges. Lead discussions around both new sales opportunities and expansions within existing accounts. Sales ExecutionEnsure thorough and accurate pipeline management, with careful preparation for meetings and presentations. Follow up on commitments and agreements to contribute to the long-term strategic success of both the customer and PagerDuty. Prospecting &amp; New Business DevelopmentUtilize marketing, alliances, and BDR programs to uncover new logo opportunities. Proactively qualify prospects, develop strategies to win new business, and create plans to convert leads into customers. Planning &amp; ForecastingMap out territory and account strategies, working with internal resources to develop an effective sales approach. Use historical data and market insights to provide accurate and actionable forecasts. Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Future Opportunities - Sales - APJ

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.Interested in being considered for future sales opportunities at PagerDuty?&nbsp; Connect with us here! We love connecting with Account Executives who have experience growing existing accounts and acquiring new business.&nbsp; Our Account Executives are responsible for expanding opportunities within a set of existing high-value accounts while also driving new customer acquisition. We look for dynamic, consultative sales leaders who understand the nuances of nurturing long-term relationships and winning new business—individuals who thrive in a tech-forward environment and are passionate about delivering impactful solutions. As a customer-centric organization, PagerDuty emphasizes exceptional sales experiences. We seek individuals who can build lasting relationships while pursuing strategic growth.&nbsp; Key Responsibilities:&nbsp; Value SellingFocus on demonstrating the unique value our products and services bring to both new and existing customers, addressing specific needs and challenges that drive their business forward. Account Expansion &amp; AcquisitionBalance your time between growing existing accounts and prospecting for new business. Identify new revenue opportunities within current accounts while developing and executing strategies to win new accounts, including crafting tailored outreach to key decision-makers. Strategic Account DevelopmentDevelop and execute strategic plans to expand accounts and identify new high-potential opportunities. Stay aligned with customer objectives and business needs while leveraging competitive intelligence and industry trends. Sales EffectivenessEstablish and maintain strong, authentic relationships with both new and existing clients. Negotiate positive outcomes, ensuring mutual success with current accounts while securing new deals with prospective clients. Executive EngagementConduct high-level conversations with senior executives (VP+) to uncover strategic needs and align our solutions to their business challenges. Lead discussions around both new sales opportunities and expansions within existing accounts. Sales ExecutionEnsure thorough and accurate pipeline management, with careful preparation for meetings and presentations. Follow up on commitments and agreements to contribute to the long-term strategic success of both the customer and PagerDuty. Prospecting &amp; New Business DevelopmentUtilize marketing, alliances, and BDR programs to uncover new logo opportunities. Proactively qualify prospects, develop strategies to win new business, and create plans to convert leads into customers. Planning &amp; ForecastingMap out territory and account strategies, working with internal resources to develop an effective sales approach. Use historical data and market insights to provide accurate and actionable forecasts. &nbsp;Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Future Opportunities - Sales - UK

Future Opportunities - Sales - US

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.As the Global Campaign Manager at PagerDuty, you’ll own a critical customer segment that drives toward our revenue goals. You'll develop integrated demand generation campaigns that deliver pipeline and accelerate deals by collaborating with many cross functional teams. We’re looking for an expert collaborator who's customer-obsessed, excels at crafting buyer journeys, and uses analytics to fuel continuous testing and innovation. This role balances strategic thinking with tactical execution—building what's needed today while architecting for tomorrow's growth. Key Responsibilities: Campaign Strategy &amp; ExecutionDevelop and execute multi-channel campaigns targeting ITOps, DevOps, and security teams globally. Activate cross-functional teams to ensure tight alignment on objectives, messaging, and execution. You’ll directly manage lead gen, webinar, and nurture channels for your campaign. Customer-Centric Program DevelopmentResearch your customer segments to inform program strategy. Synthesize insights from multiple sources to craft personalized experiences that engage individuals and buying groups throughout their journey. Continuously evolve programs to maximize pipeline generation and deal acceleration. Pipeline Generation &amp; Opportunity AccelerationOwn pipeline and ARR targets by ideating and troubleshooting across Marketing tactics to reach and exceed goals.&nbsp; Monitor lead quality and gather feedback to optimize programs, including working with Marketing Analytics for the right data visibility.&nbsp; Partner with Sales to aid opportunity creation and acceleration. Performance Analytics &amp; OptimizationStart each day knowing your campaign's performance against quarterly targets. Track, analyze, and optimize using marketing automation and attribution tools to drive continuous improvement. Portfolio ManagementBuild the optimal targeting and tactic mix for your campaigns to reach both short term and long term goals.&nbsp; Use dynamic triggers to help accelerate user and account journeys. Global CoordinationCreate scalable tactic templates for regional teams to implement locally. Balance needs across mature and emerging markets while maintaining brand consistency and message clarity.&nbsp; Also work with Sales Enablement to scale training on marketing tactics. Cross-Functional PartnershipCollaborate closely with but not limited to the Product Marketing, Content Marketing, Performance Marketing, Marketing Operations, and Sales teams to align messaging with go-to-market strategies. Provide and receive feedback on collaboration and processes for continuous improvement. Basic Qualifications: 5-7 years B2B marketing experience, preferably in technology or SaaS Proven track record managing integrated campaigns that drive measurable pipeline impact Strong analytical skills with ability to derive actionable insights from data Global marketing experience or demonstrated ability to work across time zones and cultures Excellent project management, communication, and influencing skills Preferred Qualifications: Experience in DevOps, IT operations, or incident management space Account based marketing (ABM) experience a nice to have&nbsp; Experience with marketing automation platforms and CRM systems, like Marketo and Salesforce &nbsp; The base salary range for this position is $98,000 - $149,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. Hybrid Approach:&nbsp; You will be required to come into our Toronto office 1/day week.&nbsp;Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Global Campaign Manager

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.As the Global Campaign Manager at PagerDuty, you’ll own a critical customer segment that drives toward our revenue goals. You'll develop integrated demand generation campaigns that deliver pipeline and accelerate deals by collaborating with many cross functional teams. We’re looking for an expert collaborator who's customer-obsessed, excels at crafting buyer journeys, and uses analytics to fuel continuous testing and innovation. This role balances strategic thinking with tactical execution—building what's needed today while architecting for tomorrow's growth. Key Responsibilities: Campaign Strategy &amp; ExecutionDevelop and execute multi-channel campaigns targeting ITOps, DevOps, and security teams globally. Activate cross-functional teams to ensure tight alignment on objectives, messaging, and execution. You’ll directly manage lead gen, webinar, and nurture channels for your campaign. Customer-Centric Program DevelopmentResearch your customer segments to inform program strategy. Synthesize insights from multiple sources to craft personalized experiences that engage individuals and buying groups throughout their journey. Continuously evolve programs to maximize pipeline generation and deal acceleration. Pipeline Generation &amp; Opportunity AccelerationOwn pipeline and ARR targets by ideating and troubleshooting across Marketing tactics to reach and exceed goals.&nbsp; Monitor lead quality and gather feedback to optimize programs, including working with Marketing Analytics for the right data visibility.&nbsp; Partner with Sales to aid opportunity creation and acceleration. Performance Analytics &amp; OptimizationStart each day knowing your campaign's performance against quarterly targets. Track, analyze, and optimize using marketing automation and attribution tools to drive continuous improvement. Portfolio ManagementBuild the optimal targeting and tactic mix for your campaigns to reach both short term and long term goals.&nbsp; Use dynamic triggers to help accelerate user and account journeys. Global CoordinationCreate scalable tactic templates for regional teams to implement locally. Balance needs across mature and emerging markets while maintaining brand consistency and message clarity.&nbsp; Also work with Sales Enablement to scale training on marketing tactics. Cross-Functional PartnershipCollaborate closely with but not limited to the Product Marketing, Content Marketing, Performance Marketing, Marketing Operations, and Sales teams to align messaging with go-to-market strategies. Provide and receive feedback on collaboration and processes for continuous improvement. Basic Qualifications: 5-7 years B2B marketing experience, preferably in technology or SaaS Proven track record managing integrated campaigns that drive measurable pipeline impact Strong analytical skills with ability to derive actionable insights from data Global marketing experience or demonstrated ability to work across time zones and cultures Excellent project management, communication, and influencing skills Preferred Qualifications: Experience in DevOps, IT operations, or incident management space Account based marketing (ABM) experience a nice to have&nbsp; Experience with marketing automation platforms and CRM systems, like Marketo and Salesforce &nbsp; The base salary range for this position is 114,000 - 173,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. Hybrid Approach:&nbsp; You will be required to come into our Atlanta office 1/day week.Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.If you are interested in becoming a valuable member of a high-growth technology company, we are seeking a highly motivated and experienced Indirect Tax Manager to help manage all aspects of indirect tax compliance, planning, and controversy globally. You will work closely with other members of the department to ensure accuracy and completeness of complex, global tax reporting and activity. Are you an all-star when it comes to staying abreast of global tax law changes, optimizing tax liabilities and minimizing risk?&nbsp; Are you excellent at driving an internal customer service approach successfully collaborating with other functional areas, building and maintaining an effective internal control environment?&nbsp; Would you like to have fun in a high-energy environment, and be part of a fast-growing company that’s expanding in EMEA and Asia? This role is for you. How You Impact Our Vision Monitor global tax law changes and address their financial and operational impact on the organization Support international expansion by advising on VAT/GST planning and compliance requirements across new jurisdictions Drive tax technology initiatives, including implementation and maintenance of tax engine systems to ensure accurate calculations and reporting across finance platforms Lead the timely and accurate filing of global indirect tax compliance, including sales and use tax, VAT/GST, and other applicable indirect taxes. Prepare, review, and manage indirect tax accruals, reconciliations, and journal entries as part of the monthly close process Manage indirect tax audits and voluntary disclosure agreements, developing defense strategies and supporting documentation Drive continuous improvement in indirect tax accounting practices and controls in accordance with U.S. GAAP and SOX requirements Champion and drive implementation of tax automation initiatives to enhance operational efficiency with industry best practices Required Qualifications A bachelor's degree in Accounting, Finance or related field At least 5+ years of relevant experience at a public accounting firm and/or corporate tax department of a multinational company, with progressive complexity in scope and responsibility Proficient Excel Skills (Vlookup/ Formulas)&nbsp; Demonstrated experience successfully working across time zones and with team members residing in various geographic locations Self-starting personality; ability to prioritize and manage multiple responsibilities simultaneously. Strong drive and great work ethic. Get it done attitude. Strong analytical skills and problem-solving abilities Strong organizational skills and attention to detail Collaborative communication style, and ability to work cross-functionally with people at different organizational levels with a wide variety of backgrounds Strong written and oral communication skills Proven experience managing sales tax engine systems (e.g., Avalara, Vertex) Preferred Qualifications Certified Public Accountant (CPA) or equivalent professional certification Masters in Taxation or LLM is a plus Hands-on experience with finance and ERP systems (Netsuite is a plus) Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Indirect Tax Manager

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.Locations: Atlanta Overview of the Role PagerDuty is seeking a Majors Account Executive with experience in growing existing accounts and acquiring new business. In this hybrid role, you will report to a Regional Sales Director. You will be responsible for expanding opportunities within a set of existing high-value accounts while also driving new customer acquisition. We’re looking for a dynamic, consultative sales leader who understands the nuances of nurturing long-term relationships and winning new business—someone who thrives in a tech-forward environment and is passionate about delivering impactful solutions. You will manage a portfolio of approximately 30 to 50 accounts, focusing on a balanced approach to expanding existing relationships and prospecting for new logos within the space. Your ability to align our operations cloud story with multiple stakeholders across these accounts while identifying and closing new business is key to your success. As a customer-centric organization, PagerDuty emphasizes exceptional sales experiences. We’re seeking someone who can build lasting relationships while pursuing strategic growth. This role is an exciting opportunity to showcase your sales expertise, leverage your tech skills, and make a significant impact by growing and diversifying the customer base. Key Responsibilities Value SellingFocus on demonstrating the unique value our products and services bring to both new and existing customers, addressing specific needs and challenges that drive their business forward. Account Expansion &amp; AcquisitionBalance your time between growing existing accounts and prospecting for new business. Identify new revenue opportunities within current accounts while developing and executing strategies to win new accounts, including crafting tailored outreach to key decision-makers. Strategic Account DevelopmentDevelop and execute strategic plans to expand accounts and identify new high-potential opportunities. Stay aligned with customer objectives and business needs while leveraging competitive intelligence and industry trends. Sales EffectivenessEstablish and maintain strong, authentic relationships with both new and existing clients. Negotiate positive outcomes, ensuring mutual success with current accounts while securing new deals with prospective clients. Executive EngagementConduct high-level conversations with senior executives (VP+) to uncover strategic needs and align our solutions to their business challenges. Lead discussions around both new sales opportunities and expansions within existing accounts. Sales ExecutionEnsure thorough and accurate pipeline management, with careful preparation for meetings and presentations. Follow up on commitments and agreements to contribute to the long-term strategic success of both the customer and PagerDuty. Prospecting &amp; New Business DevelopmentUtilize marketing, alliances, and BDR programs to uncover new logo opportunities. Proactively qualify prospects, develop strategies to win new business, and create plans to convert leads into customers. Planning &amp; ForecastingMap out territory and account strategies, working with internal resources to develop an effective sales approach. Use historical data and market insights to provide accurate and actionable forecasts. Cross-functional CollaborationEngage the right internal resources at the right time, coordinating with support teams to drive deals forward across existing and new accounts. Ensure a seamless customer experience from prospecting to post-sale. Basic Qualifications 5+ years of field sales experience, with a focus on software/SaaS sales 3+&nbsp; years of experience in expanding relationships within existing accounts and acquiring new business Commercial or Enterprise Account Management experience with $500M+, Global 2000 companies Proven track record in selling across multiple products or services Preferred Qualifications Strong time management, complex deal management, account planning, and analytical skills Consistent history of exceeding sales targets and driving revenue growth Self-starter with the ability to work independently and collaborate effectively with teams Experience with Sales Methodology training (e.g., MEDDIC, SPIN, Command of Message, Challenger Sales) This role offers the unique opportunity to work across both account expansion and new customer acquisition, making it ideal for an ambitious, versatile sales professional eager to drive meaningful growth. Join Pagerduty and be part of a team that values innovation, customer success, and building strong, sustainable partnerships. If you are 50 miles from the office, this role is expected to come into our Atlanta office 2 to 3 times per week, so you can thrive in your new role and fully embrace being a Dutonian!&nbsp; Must be based close to Atlanta for a hybrid/ in office model.&nbsp; The base salary range for this position is 105,000 - 125,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. &nbsp;Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Majors Account Executive - Atlanta, GA

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.Locations: Toronto Overview of the Role PagerDuty is seeking a Majors Account Executive with experience in growing existing accounts and acquiring new business. In this hybrid role, you will report to a Regional Sales Director. You will be responsible for expanding opportunities within a set of existing high-value accounts while also driving new customer acquisition. We’re looking for a dynamic, consultative sales leader who understands the nuances of nurturing long-term relationships and winning new business—someone who thrives in a tech-forward environment and is passionate about delivering impactful solutions. You will manage a portfolio of approximately 30 to 50 accounts, focusing on a balanced approach to expanding existing relationships and prospecting for new logos within the space. Your ability to align our operations cloud story with multiple stakeholders across these accounts while identifying and closing new business is key to your success. As a customer-centric organization, PagerDuty emphasizes exceptional sales experiences. We’re seeking someone who can build lasting relationships while pursuing strategic growth. This role is an exciting opportunity to showcase your sales expertise, leverage your tech skills, and make a significant impact by growing and diversifying the customer base. Key Responsibilities Value SellingFocus on demonstrating the unique value our products and services bring to both new and existing customers, addressing specific needs and challenges that drive their business forward. Account Expansion &amp; AcquisitionBalance your time between growing existing accounts and prospecting for new business. Identify new revenue opportunities within current accounts while developing and executing strategies to win new accounts, including crafting tailored outreach to key decision-makers. Strategic Account DevelopmentDevelop and execute strategic plans to expand accounts and identify new high-potential opportunities. Stay aligned with customer objectives and business needs while leveraging competitive intelligence and industry trends. Sales EffectivenessEstablish and maintain strong, authentic relationships with both new and existing clients. Negotiate positive outcomes, ensuring mutual success with current accounts while securing new deals with prospective clients. Executive EngagementConduct high-level conversations with senior executives (VP+) to uncover strategic needs and align our solutions to their business challenges. Lead discussions around both new sales opportunities and expansions within existing accounts. Sales ExecutionEnsure thorough and accurate pipeline management, with careful preparation for meetings and presentations. Follow up on commitments and agreements to contribute to the long-term strategic success of both the customer and PagerDuty. Prospecting &amp; New Business DevelopmentUtilize marketing, alliances, and BDR programs to uncover new logo opportunities. Proactively qualify prospects, develop strategies to win new business, and create plans to convert leads into customers. Planning &amp; ForecastingMap out territory and account strategies, working with internal resources to develop an effective sales approach. Use historical data and market insights to provide accurate and actionable forecasts. Cross-functional CollaborationEngage the right internal resources at the right time, coordinating with support teams to drive deals forward across existing and new accounts. Ensure a seamless customer experience from prospecting to post-sale. Basic Qualifications 5+ years of field sales experience, with a focus on software/SaaS sales 3+&nbsp; years of experience in expanding relationships within existing accounts and acquiring new business Commercial or Enterprise Account Management experience with $500M+, Global 2000 companies Proven track record in selling across multiple products or services Preferred Qualifications Strong time management, complex deal management, account planning, and analytical skills Consistent history of exceeding sales targets and driving revenue growth Self-starter with the ability to work independently and collaborate effectively with teams Experience with Sales Methodology training (e.g., MEDDIC, SPIN, Command of Message, Challenger Sales) This role offers the unique opportunity to work across both account expansion and new customer acquisition, making it ideal for an ambitious, versatile sales professional eager to drive meaningful growth. Join Pagerduty and be part of a team that values innovation, customer success, and building strong, sustainable partnerships. If you are 50 miles from the office, this role is expected to come into our Toronto office 2 to 3 times per week, so you can thrive in your new role and fully embrace being a Dutonian!&nbsp; Must be based close to Toronto for a hybrid/ in office model.&nbsp; The base salary range for this position is 105,000- 125,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. &nbsp;Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Majors Account Executive - Toronto

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.PagerDuty seeks a dynamic Mid-Market Account Executive to drive new business acquisition and account expansion within our mid-market segment ($50-500M revenue). Reporting to the Regional Sales Manager, you will own the entire sales cycle for net-new logo acquisition and initial account growth. You will leverage a modern tech stack and consultative approach to deliver consistent results. This role combines hunter and farmer responsibilities, requiring strategic prospecting skills and the ability to expand relationships after initial sales. The ideal candidate will bring a track record of successful new logo acquisition in the mid-market space and experience in solution selling and relationship development. Key Responsibilities: New Business Development: Drive new logo acquisition within assigned territory using a multi-channel prospecting approach Execute entire sales cycle from prospect to close for organizations with $50-500M in revenue Leverage sales intelligence tools (SFDC, Outreach/SalesLoft, DemandBase/6Sense) to identify and pursue high-potential opportunities Apply the MEDDICC framework to qualify and progress opportunities effectively Solution Selling: Master PagerDuty's Command of the Message (COM) methodology to articulate value propositions that resonate with mid-market buyers Conduct discovery conversations to uncover technical and business challenges that align with PagerDuty's solutions Develop and present tailored solutions that address specific customer pain points and use cases Build consensus across technical and business stakeholders to drive decisions Account Management &amp; Growth: Create and execute "land-and-expand" strategies within newly acquired accounts Maintain high levels of customer satisfaction through consistent engagement and follow-through Identify and pursue expansion opportunities within existing accounts Partner with customer success teams to ensure successful implementation and adoption Pipeline Management: Maintain accurate pipeline data and forecasts in Salesforce Prioritize opportunities effectively to maximize revenue potential Balance time between new logo acquisition and account expansion activities Document all customer interactions, next steps, and commitments Basic Qualifications: 2-4 years of B2B software sales experience with proven success in new logo acquisition 1-2 years of full-cycle selling experience in mid-market SaaS sales Demonstrated proficiency with modern sales tools (SFDC, Outreach/SalesLoft, DemandBase/6Sense) Track record of consistently meeting or exceeding new business quotas Experience selling technical solutions to both business and technical buyers Preferred Qualifications: Experience with solution selling methodologies (COM, MEDDICC) Strong understanding of DevOps, ITOps, or related technical domains Proven ability to build relationships with senior stakeholders Bachelor's degree in Business, Technology, or related field PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning. This role is expected to come into our London office 1-2 times per week, so you can thrive in your new role and fully embrace being a Dutonian!Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.Principal Product Manager, Chat Experience PagerDuty is seeking a Principal Product Manager to lead Chat Experience across Slack and Microsoft Teams. In this role, you will define how responders engage with incident management workflows within their preferred collaboration platforms. The stakes are high. Our customers rely on seamless chat integrations to coordinate critical incident response, and the world increasingly expects always-on digital operations. You will help transform chat platforms from simple communication tools into powerful operational command centers for incident collaboration and resolution. This is an exciting opportunity as you will own the vision and execution for PagerDuty's chat-based experiences and play a central role in advancing our digital operations leadership. You will partner closely with engineering, design, and cross-functional teams to deliver user-centric experiences that meet customers where they work and delight them with intuitive, actionable workflows. This is not about building incrementally better integrations. It is about defining the future of chat-native incident management. The ideal candidate will have a strong Product Management background and be excited to shape how users interact with PagerDuty under pressure, creating experiences that are both seamless and essential to modern incident response. Key Responsibilities Lead the vision, strategy, and roadmap for the core incidents experience at the heart of PagerDuty’s Incident Management product Own the Chat Experience, delivering intelligent, high-impact workflows across Slack, Microsoft Teams, and future collaboration surfaces Partner with our AI-first organization to help define and ship PagerDuty AI Agents that support and accelerate incident response Drive adoption of proactive, context-rich, and automated workflows that improve resolution speed and reduce toil Collaborate with design, engineering, and go-to-market teams to turn customer pain points into elegant, intuitive solutions Define and measure success through adoption, customer satisfaction, and cross-platform experience quality Basic Qualifications 5 or more years of product management experience in SaaS, enterprise software, or developer tools Proven experience building and launching Slack apps with interactive workflows and UI Strong understanding of incident response and DevOps workflows Demonstrated ability to lead high-impact product initiatives across multiple surfaces Excellent collaboration and communication skills across technical and non-technical teams Bachelor’s degree from a four-year accredited college or university Preferred Qualifications Experience with Microsoft Teams apps or integrations Familiarity with AI or AI Agent technologies, including generative or assistive use cases Strong product instincts and a design-forward approach to crafting polished, high-leverage experiences Ability to align stakeholders and drive decision-making across cross-functional teams The base salary range for this position is 180,000 - 304,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Principal Product Manager - Chat Experience

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.Principal Product Manager, Chat Experience&nbsp; PagerDuty is seeking a Principal Product Manager to lead Chat Experience across Slack and Microsoft Teams. In this role, you will define how responders engage with incident management workflows within their preferred collaboration platforms. The stakes are high. Our customers rely on seamless chat integrations to coordinate critical incident response, and the world increasingly expects always-on digital operations. You will help transform chat platforms from simple communication tools into powerful operational command centers for incident collaboration and resolution. This is an exciting opportunity as you will own the vision and execution for PagerDuty's chat-based experiences and play a central role in advancing our digital operations leadership. You will partner closely with engineering, design, and cross-functional teams to deliver user-centric experiences that meet customers where they work and delight them with intuitive, actionable workflows. This is not about building incrementally better integrations. It is about defining the future of chat-native incident management. The ideal candidate will have a strong Product Management background and be excited to shape how users interact with PagerDuty under pressure, creating experiences that are both seamless and essential to modern incident response. Key Responsibilities Lead the vision, strategy, and roadmap for the core incidents experience at the heart of PagerDuty’s Incident Management product Own the Chat Experience, delivering intelligent, high-impact workflows across Slack, Microsoft Teams, and future collaboration surfaces Partner with our AI-first organization to help define and ship PagerDuty AI Agents that support and accelerate incident response Drive adoption of proactive, context-rich, and automated workflows that improve resolution speed and reduce toil Collaborate with design, engineering, and go-to-market teams to turn customer pain points into elegant, intuitive solutions Define and measure success through adoption, customer satisfaction, and cross-platform experience quality Basic Qualifications 5 or more years of product management experience in SaaS, enterprise software, or developer tools Proven experience building and launching Slack apps with interactive workflows and UI Strong understanding of incident response and DevOps workflows Demonstrated ability to lead high-impact product initiatives across multiple surfaces Excellent collaboration and communication skills across technical and non-technical teams Bachelor’s degree from a four-year accredited college or university Preferred Qualifications Experience with Microsoft Teams apps or integrations Familiarity with AI or AI Agent technologies, including generative or assistive use cases Strong product instincts and a design-forward approach to crafting polished, high-leverage experiences Ability to align stakeholders and drive decision-making across cross-functional teams The base salary range for this position is 156,000 - 237,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.PagerDuty is seeking a Professional Services Consultant to join our talented, customer-focused team! As Professional Services Consultant, you will report to the Expert Services leadership team and partner closely with key customers, sales, and product teams to deliver large-scale onboarding, custom integrations, and comprehensive platform implementations that enable customers to achieve their business goals through PagerDuty's platform. This is an exciting opportunity to help establish methodologies and repeatable processes for successful implementations while working in a rapidly growing startup environment that's introducing new approaches to services delivery. The ideal candidate is a technologist first with deep knowledge of IT monitoring tools, DevOps, or SRE practices and a passion for delivering exceptional customer experiences. KEY RESPONSIBILITIES Lead end-to-end implementation processes from design to delivery, including custom integrations, service modeling, and provisioning of users, teams, services, schedules, and escalation policies• Partner with customers to design and build integrations that provide seamless platform implementations and awesome customer experiences• Develop and establish methodologies and repeatable processes to ensure successful implementations every time• Manage multiple simultaneous customer engagements while identifying potential roadblocks and providing thoughtful solutions• Communicate complex technical concepts clearly to stakeholders ranging from DevOps engineers to C-level executives across business and technical backgrounds BASIC QUALIFICATIONS 5+ years of hands-on technical background with primary emphasis on IT Operations or Professional Services delivery• Demonstrated Python and Javascript experience, especially within AWS Lambda and automation/scripting contexts• Knowledge and ability to interact with common SaaS and traditional software APIs (REST, SOAP, WS), webhooks for integration development• Hands-on technical background using AWS services (EC2, Lambda, S3, RDS, API Gateway, DynamoDB, IAM)•Applicants must be currently authorized to work in Australia on a full-time basis. PREFERRED QUALIFICATIONS Deep technical knowledge with ITSM tools like ServiceNow, Jira, Remedy (ServiceNow Admin, Scripting, GScript/Rhino, Studio)• Knowledge of infrastructure as code and DevOps SRE toolchains (GitHub, Terraform, Chef, Artifactory, JFrog, Nomad, Consul, Vault)• Understanding of monitoring systems (DataDog, Dynatrace, Nagios, New Relic, Splunk, Zabbix)• Advanced scripting abilities (Python, Javascript, Go, Ruby, Perl) and fundamental knowledge of Linux PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning. This role is expected to come into our office 2 days per week, so you can thrive in your new role and fully embrace being a Dutonian! &nbsp; &nbsp;Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Professional Services Consultant

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.About the Role: In this role, you'll be responsible for designing, developing, and managing digital lifecycle programs for our 14k+ Commercial customers. You'll work cross-functionally to create a seamless customer experience to improve awareness and product engagement, drive expansion, and reduce churn &amp; downgrade.&nbsp; Responsibilities: Program Design &amp; Execution: Develop and implement automated email campaigns targeted at specific sales and customer success stages. Craft in-app messaging to complement onboarding experiences that drive engagement and feature adoption. Collaborate with Sales, Customer Success, Product, Marketing and other internal teams to ensure program alignment with overall customer journey goals. Test and validate results in order to automate the successful journeys&nbsp; Automation &amp; Optimization: Champion the use of automation tools and platforms to streamline program execution and data collection. Implement A/B testing methodologies to continuously improve program effectiveness. Analyze program performance metrics to identify areas for improvement and optimize campaign strategies. Communicate results of lifecycle program with senior leadership&nbsp; Data Analysis &amp; Reporting: Work closely with the data analytics team to gather and analyze customer engagement data to understand the Commercial segment to know what campaigns to build and iterate upon Translate insights from data into actionable recommendations for program optimization. Generate reports and presentations to showcase program success and ROI. Basic Qualifications: 5+ years of experience in program management, marketing automation, or a related field. Proven track record of designing and implementing successful customer lifecycle programs. Strong understanding of email marketing best practices Excellent analytical skills with the ability to interpret and translate data into actionable insights. Advanced reporting and analytical skills and proficient in Excel, Tableau, Gainsight, Salesforce and working knowledge of marketing automation tools&nbsp; Experience with A/B testing methodologies and reporting tools. Excellent communication, collaboration, and project management skills. Preferred Qualifications: Experience with in-app messaging tools. Prior knowledge of the SaaS industry. SQL proficiency PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning. This role is expected to come into our Toronto office two times per week, so you can thrive in your new role and fully embrace being a Dutonian! The base salary range for this position is 83,000 - 125,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Program Manager, Commercial Business

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. &nbsp; Visit our Careers Site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts! &nbsp; PagerDuty is the leading digital operations management platform for businesses. Our SaaS solution empowers over 15,000 customers worldwide to improve operational reliability, agility, and visibility across their organizations. With PagerDuty, teams can quickly identify and resolve issues before they impact public sector customers, enabling them to deliver exceptional digital experiences. Role Overview: As a Sales Engineer, you will be responsible for demonstrating the value of the PagerDuty Digital Operations Platform to commercial and major sales customers. Your focus will be on conducting technical sales discovery to uncover customer challenges, delivering custom demos tailored to specific business needs, running Proof-of-Value (PoV) sessions to showcase business impact, and creating current state architectures to map existing workflows and identify optimization opportunities. The Sales Engineer will be a blend of technical expertise, consultative selling skills, and strong communication to effectively engage with customers ranging from DevOps engineers to senior executives. Key Responsibilities: Technical Sales Discovery – Conduct in-depth discovery sessions to assess customer pain points, business goals, and existing workflows. Custom Demonstrations – Deliver tailored demos that highlight how PagerDuty’s Digital Operations Platform can solve specific business challenges and drive efficiency. Proof-of-Value (PoV) Execution – Lead PoV engagements that validate PagerDuty’s business impact through hands-on customer trials and real-world use cases. Current State Architecture Mapping – Document and analyze existing customer workflows, identifying inefficiencies and opportunities for automation and incident response improvements. About You – Skills &amp; Attributes: Fluency in English (with Business Acumen)&nbsp; Strong ability to bridge technical and business conversations, making complex concepts accessible to diverse audiences. Exceptional communication and presentation skills, with experience selling SaaS solutions to commercial and enterprise customers. Ability to work independently and cross-functionally in a fast-paced, high-growth environment. Qualifications: 3-5+ years of experience in a pre-sales, technical consulting, or solutions engineering role. Experience with IT operations, incident management, monitoring, or DevOps tooling Basic scripting knowledge (e.g., Python, Bash, PowerShell) is a plus. Experience working with APIs, integrations, and cloud-based solutions. Preferred Qualifications: Experience in commercial sales environments. Time zone: 7am - 4pm ET PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning. This role is expected to come into our Santiago office 1-2 day per week, so you can thrive in your new role and fully embrace being a Dutonian! &nbsp;Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Sales Engineer

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.Ready to make a real impact at an industry leading company? PagerDuty is looking for a Senior Compensation Business Partner to join our high-performing Compensation team. In this pivotal role reporting to the Director of Compensation, you’ll collaborate closely with senior leaders, HR business partners, and Talent Acquisition to deliver strategic, data-driven compensation guidance that shapes our business and supports our people. You’ll be the go-to expert partnering with our HRIS team on the Compensation Review process, ensuring Workday and processes are seamless, intuitive, and aligned with our program goals. This is your chance to lead high-visibility projects, drive continuous improvement, and help us attract, motivate, and retain world-class talent as we scale. If you bring deep compensation expertise, a knack for project management, and top-notch communication and problem-solving skills, we want to hear from you! PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tell us that co-located collaboration strengthens connections, drives innovation, and accelerates learning. This role is expected to come into our Atlanta office 2 times per week, so you can thrive in your new role and fully embrace being a Dutonian! KEY RESPONSIBILITIES&nbsp;&nbsp; Partner with total rewards leadership and HRBP team on strategy by providing recommendations based on comprehensive analysis of trends and industry best practices. Provide strategic consulting and advising to varying internal group leaders and partners on complex compensation-related matters, including . Lead the systems workstream of the compensation review process in partnership with the HRIS and Compensation teams, using Advanced Compensation in Workday. Independently facilitate annual cycle Compensation Review meetings with senior leaders, sharing key insights and findings from analyses and providing guidance on complex matters. Provide strategic compensation consulting and thought leadership on internal/external offers for assigned business leaders and functions in close partnership with HR Business Partners and Talent Acquisition. Develop and implement comprehensive employee/leader communication, engagement materials, and education strategies regarding compensation programs. Lead the submission and participation in annual and ad-hoc market-based compensation surveys, using data analysis and modeling techniques to assess results and market trends. Conduct complex job evaluations, analysis, and job pricing as well as review the work of other compensation team members to ensure accuracy and consistency, in alignment with our policies and practices. Document and continually improve and automate compensation processes and practices, ensuring they align with evolving business needs and regulatory requirements. Collaborate with HR Business Partners to develop and maintain career architectures for assigned groups, ensuring alignment with business strategy. Advise management on applicable country, state, and federal employment regulations, compensation policies, and processes, ensuring compliance and best practices. BASIC QUALIFICATIONS 6+ years of progressive experience in compensation, total rewards, or a related HR discipline, including direct partnership with internal clients and cross-functional teams Advanced proficiency in Google Sheets and Excel, including building complex formulas, automating workflows, and analyzing large data sets Hands-on experience with Workday, including collaborating with HRIS teams and translating business needs into system requirements Strong analytical, problem-solving, and communication skills, with the ability to present insights to both technical and non-technical audiences PREFERRED QUALIFICATIONS Experience in a SaaS or high-growth technology environment Demonstrated ability to create advanced Workday reports, calculated fields, and support compensation cycles within the platform Familiarity with ticketing and workflow management systems such as Jira, Zendesk, or ServiceNow The base salary range for this position is 114,000 - 191,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Senior Compensation Partner

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.Ready to make a real impact at an industry leading company? PagerDuty is looking for a Senior Compensation Business Partner to join our high-performing Compensation team. In this pivotal role reporting to the Director of Compensation, you’ll collaborate closely with senior leaders, HR business partners, and Talent Acquisition to deliver strategic, data-driven compensation guidance that shapes our business and supports our people. You’ll be the go-to expert partnering with our HRIS team on the Compensation Review process, ensuring Workday and processes are seamless, intuitive, and aligned with our program goals. This is your chance to lead high-visibility projects, drive continuous improvement, and help us attract, motivate, and retain world-class talent as we scale. If you bring deep compensation expertise, a knack for project management, and top-notch communication and problem-solving skills, we want to hear from you! PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tell us that co-located collaboration strengthens connections, drives innovation, and accelerates learning. This role is expected to come into our Toronto office 2 times per week, so you can thrive in your new role and fully embrace being a Dutonian! KEY RESPONSIBILITIES&nbsp;&nbsp; Partner with total rewards leadership and HRBP team on strategy by providing recommendations based on comprehensive analysis of trends and industry best practices. Provide strategic consulting and advising to varying internal group leaders and partners on complex compensation-related matters, including . Lead the systems workstream of the compensation review process in partnership with the HRIS and Compensation teams, using Advanced Compensation in Workday. Independently facilitate annual cycle Compensation Review meetings with senior leaders, sharing key insights and findings from analyses and providing guidance on complex matters. Provide strategic compensation consulting and thought leadership on internal/external offers for assigned business leaders and functions in close partnership with HR Business Partners and Talent Acquisition. Develop and implement comprehensive employee/leader communication, engagement materials, and education strategies regarding compensation programs. Lead the submission and participation in annual and ad-hoc market-based compensation surveys, using data analysis and modeling techniques to assess results and market trends. Conduct complex job evaluations, analysis, and job pricing as well as review the work of other compensation team members to ensure accuracy and consistency, in alignment with our policies and practices. Document and continually improve and automate compensation processes and practices, ensuring they align with evolving business needs and regulatory requirements. Collaborate with HR Business Partners to develop and maintain career architectures for assigned groups, ensuring alignment with business strategy. Advise management on applicable country, state, and federal employment regulations, compensation policies, and processes, ensuring compliance and best practices. BASIC QUALIFICATIONS 6+ years of progressive experience in compensation, total rewards, or a related HR discipline, including direct partnership with internal clients and cross-functional teams Advanced proficiency in Google Sheets and Excel, including building complex formulas, automating workflows, and analyzing large data sets Hands-on experience with Workday, including collaborating with HRIS teams and translating business needs into system requirements Strong analytical, problem-solving, and communication skills, with the ability to present insights to both technical and non-technical audiences PREFERRED QUALIFICATIONS Experience in a SaaS or high-growth technology environment Demonstrated ability to create advanced Workday reports, calculated fields, and support compensation cycles within the platform Familiarity with ticketing and workflow management systems such as Jira, Zendesk, or ServiceNow The base salary range for this position is 98,000 - 149,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.Ready to make a real impact at an industry leading company? PagerDuty is looking for a Senior Compensation Business Partner to join our high-performing Compensation team. In this pivotal role reporting to the Director of Compensation, you’ll collaborate closely with senior leaders, HR business partners, and Talent Acquisition to deliver strategic, data-driven compensation guidance that shapes our business and supports our people. You’ll be the go-to expert partnering with our HRIS team on the Compensation Review process, ensuring Workday and processes are seamless, intuitive, and aligned with our program goals. This is your chance to lead high-visibility projects, drive continuous improvement, and help us attract, motivate, and retain world-class talent as we scale. If you bring deep compensation expertise, a knack for project management, and top-notch communication and problem-solving skills, we want to hear from you! PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tell us that co-located collaboration strengthens connections, drives innovation, and accelerates learning. This role is expected to come into our San Francisco office 2 times per week, so you can thrive in your new role and fully embrace being a Dutonian! KEY RESPONSIBILITIES&nbsp;&nbsp; Partner with total rewards leadership and HRBP team on strategy by providing recommendations based on comprehensive analysis of trends and industry best practices. Provide strategic consulting and advising to varying internal group leaders and partners on complex compensation-related matters, including . Lead the systems workstream of the compensation review process in partnership with the HRIS and Compensation teams, using Advanced Compensation in Workday. Independently facilitate annual cycle Compensation Review meetings with senior leaders, sharing key insights and findings from analyses and providing guidance on complex matters. Provide strategic compensation consulting and thought leadership on internal/external offers for assigned business leaders and functions in close partnership with HR Business Partners and Talent Acquisition. Develop and implement comprehensive employee/leader communication, engagement materials, and education strategies regarding compensation programs. Lead the submission and participation in annual and ad-hoc market-based compensation surveys, using data analysis and modeling techniques to assess results and market trends. Conduct complex job evaluations, analysis, and job pricing as well as review the work of other compensation team members to ensure accuracy and consistency, in alignment with our policies and practices. Document and continually improve and automate compensation processes and practices, ensuring they align with evolving business needs and regulatory requirements. Collaborate with HR Business Partners to develop and maintain career architectures for assigned groups, ensuring alignment with business strategy. Advise management on applicable country, state, and federal employment regulations, compensation policies, and processes, ensuring compliance and best practices. BASIC QUALIFICATIONS 6+ years of progressive experience in compensation, total rewards, or a related HR discipline, including direct partnership with internal clients and cross-functional teams Advanced proficiency in Google Sheets and Excel, including building complex formulas, automating workflows, and analyzing large data sets Hands-on experience with Workday, including collaborating with HRIS teams and translating business needs into system requirements Strong analytical, problem-solving, and communication skills, with the ability to present insights to both technical and non-technical audiences PREFERRED QUALIFICATIONS Experience in a SaaS or high-growth technology environment Demonstrated ability to create advanced Workday reports, calculated fields, and support compensation cycles within the platform Familiarity with ticketing and workflow management systems such as Jira, Zendesk, or ServiceNow The base salary range for this position is 114,000 - 191,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.As the Senior Director of Support, you will lead and scale our global customer support organization. You’ll be responsible for developing the vision, strategy, and execution to deliver world-class support experiences for our customers. This role requires a blend of operational excellence, strategic thinking, and a passion for customer advocacy. Key Responsibilities: Develop and execute the global support strategy aligned with company goals and customer needs. Lead change management initiatives, with a strong emphasis on leveraging AI and automation to transform support operations, improve efficiency, and enhance the customer experience. Lead, mentor, and grow a high-performing team of support managers and professionals across multiple regions and time zones. Drive operational excellence through process optimization, technology adoption, and data-driven decision making. Define and track key performance indicators (KPIs) to measure team performance, customer satisfaction (CSAT), and operational efficiency. Partner with Product, Engineering, Sales, and Customer Success to ensure a seamless customer journey and rapid resolution of issues. Oversee support channels (email, chat, phone, self-service, etc.) and ensure consistent, high-quality service delivery. Champion the voice of the customer internally, identifying trends and opportunities for product and process improvement. Manage support budgets, headcount planning, and vendor relationships as needed. Ensure compliance with relevant regulations and standards, including FedRAMP, GDPR, SOC2, and others as required. Qualifications: 10+ years of experience in customer support or customer success, with at least 5 years in a senior leadership role. Experience with AI/automation in support - prefer AgentForce Proven track record of building and scaling global support teams in a SaaS or technology environment. Strong analytical skills and experience with support metrics, reporting, and tools (e.g., Zendesk, Salesforce, etc.). Excellent communication, leadership, and people management skills. Experience driving cross-functional initiatives and influencing at all levels of the organization. Passion for customer experience and a deep understanding of customer support best practices. Bachelor’s degree required; advanced degree preferred. Prefer:&nbsp; Multilingual or experience managing multilingual teams Industry certifications (e.g., ITIL, HDI) PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning. This role is expected to come into our Atlanta office 2-3 times per week, so you can thrive in your new role and fully embrace being a Dutonian! The base salary range for this position is $164,000 - $276,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Senior Director, Customer Support

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.As the Senior Director of Support, you will lead and scale our global customer support organization. You’ll be responsible for developing the vision, strategy, and execution to deliver world-class support experiences for our customers. This role requires a blend of operational excellence, strategic thinking, and a passion for customer advocacy. Key Responsibilities: Develop and execute the global support strategy aligned with company goals and customer needs. Lead change management initiatives, with a strong emphasis on leveraging AI and automation to transform support operations, improve efficiency, and enhance the customer experience. Lead, mentor, and grow a high-performing team of support managers and professionals across multiple regions and time zones. Drive operational excellence through process optimization, technology adoption, and data-driven decision making. Define and track key performance indicators (KPIs) to measure team performance, customer satisfaction (CSAT), and operational efficiency. Partner with Product, Engineering, Sales, and Customer Success to ensure a seamless customer journey and rapid resolution of issues. Oversee support channels (email, chat, phone, self-service, etc.) and ensure consistent, high-quality service delivery. Champion the voice of the customer internally, identifying trends and opportunities for product and process improvement. Manage support budgets, headcount planning, and vendor relationships as needed. Ensure compliance with relevant regulations and standards, including FedRAMP, GDPR, SOC2, and others as required. Qualifications: 10+ years of experience in customer support or customer success, with at least 5 years in a senior leadership role. Experience with AI/automation in support - prefer AgentForce Proven track record of building and scaling global support teams in a SaaS or technology environment. Strong analytical skills and experience with support metrics, reporting, and tools (e.g., Zendesk, Salesforce, etc.). Excellent communication, leadership, and people management skills. Experience driving cross-functional initiatives and influencing at all levels of the organization. Passion for customer experience and a deep understanding of customer support best practices. Bachelor’s degree required; advanced degree preferred. Prefer:&nbsp; Multilingual or experience managing multilingual teams Industry certifications (e.g., ITIL, HDI) PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning. This role is expected to come into our San Francisco office 2-3 times per week, so you can thrive in your new role and fully embrace being a Dutonian! The base salary range for this position is $164,000 - $276,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.As our Regional Vice President, North America Customer Success, you will be reporting to the Chief Customer Officer of PagerDuty. You will have the responsibility for leading a team of success managers and renewal managers. Under your leadership the team members will engage with PagerDuty’s Enterprise customers to increase product and platform adoption, improve renewal rates and drive measurable customer business value to accelerate their digital journey.&nbsp; This strategic, hands-on leader will have demonstrated a track record in a modern SaaS company by hiring and developing experienced team members, in creating a culture of customer centricity, and understanding the motion to win in the enterprise. The Customer Success Management team acts as a Trusted Advisor to our customers, ultimately responsible for ensuring their success. As a key leader within the Customer Success organization, you will align with Executive stakeholders, evolve our Customer Success strategy and are responsible for helping customers achieve business value and ROI from their investment in PagerDuty.&nbsp; Key Responsibilities Advocate for the Customer: Proactively engage with customers to understand their needs, address challenges, and ensure they are achieving desired outcomes with the company's products or services.&nbsp; Serve as a voice of the customer within the organization, ensuring customer feedback is heard and acted upon. Strategic Leadership: Develop and implement customer success strategies aligned with business goals, focusing on maximizing customer lifetime value and driving revenue growth.&nbsp; Uplevel our engagement with Executive decision makers and position the Operations Cloud as the platform for modern enterprises.&nbsp;&nbsp; Understand and ability to articulate Operations Cloud value proposition and how PagerDuty helps corporations revolutionize their digital operations.&nbsp; Develop and implement customer success strategies aligned with business goals, focusing on maximizing customer lifetime value and driving revenue growth.&nbsp; Team Management: Lead, mentor, and develop a high-performing customer success organization, providing guidance, coaching, and performance management.&nbsp; Build and sustain a team of high performing leaders (Success Managers and Directors) who embody our values, establish trusted advisor relationships and focus on making every customer successful.&nbsp; Instill operational rigor and consistency, as appropriate, to define and refine success manager engagement strategies, account management, and programs at scale.&nbsp; Retention and Growth: Key metrics for this role are: gross revenue retention, net revenue retention, executive engagement, adoption, professional services, support and PagerDuty University.&nbsp; Drive customer retention and expansion by identifying opportunities for upselling, cross-selling, and building strong customer relationships.&nbsp; Forecast renewals by working cross functionally with sales, renewals and operations.&nbsp; Data Analysis and Reporting: Monitor key customer success metrics, identify trends, and use data to inform decision-making and improve processes.&nbsp; Use adoption metrics to help CSMs understand where there is risk in their accounts and coach them through the use of playbooks to improve adoption.&nbsp; Work with the Value Realization team to ensure each customer has a value realization study that is data driven and outcomes based.&nbsp; Cross-Functional Collaboration: Effectively link business objectives in favor of continuous improvement. Present decision making situations that quickly allow cross functional teams to align and move forward in favor of deeper customer satisfaction. Partner with other departments, such as sales, marketing, product, and engineering, to ensure a cohesive customer experience.&nbsp; Process Improvement / Managing Workload: Establish a rhythm of the business that is consistent and predictable in running the business activities and change the business projects.&nbsp; Continuously identify and implement improvements to customer success processes and tools to enhance efficiency and effectiveness.&nbsp; Use Customer Success tools such as Salesforce, Gainsight, Gong, Tableau to manage the effectiveness of CSM plays, activities &amp; renewals.&nbsp;&nbsp; Basic Qualifications&nbsp; Ability to communicate and effectively present (verbally/in writing) coaching plans, strategic plans for your business, problem solving and decision making situations. Frame and solve complex business problems.&nbsp; Take on new challenges and the ability to work through uncertainty. Delivery high impacting contributions as well as pursue opportunities to influence decisions that impact customer value realization.&nbsp; Proven track record of trusted advisor to the C-suite in Enterprise accounts with strong consultative skills.&nbsp; Experience building plays and associated playbooks using Customer Success technologies such as Gainsight to measure impact and effectiveness.&nbsp; Understand and can apply Customer Journey frameworks to CSM tasks and responsibilities.&nbsp; Minimum of 10 years experience with a combination of working in a consulting firm running a team of senior consultants, and leading services or success organizations in a SaaS company. A four year degree or equivalent. Demonstrated ability to manage customer accounts in conjunction with sales organizations. Consistently delivering against targets; reduce churn and downgrades, produce accurate forecasts, while maintaining a focus on cost to serve.&nbsp; Exceptional leader of high integrity, intellect, and character who can set a clear vision for the group and plan, hire, manage, and inspire teams to achieve extraordinary results consistently quarter over quarter. Ability to collaborate effectively across the organization.&nbsp; Preferred Qualifications&nbsp; A deep understanding of digital transformation in modern enterprises Strong C-suite relationships in enterprises globally MBA PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning. This role is expected to come into our San Francisco office 3 times per week, so you can thrive in your new role and fully embrace being a Dutonian! The base salary range for this position is 180,000 - 275,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Senior Director, Enterprise Customer Success (Regional VP)

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.PagerDuty is growing, and we are looking for an experienced Senior Director of Corporate IT (End User Services/AI, Systems Engineering, and Enterprise Security) to lead our IT Operations at scale. In this role, you will architect, build, and support PagerDuty’s rapidly expanding SaaS/cloud-first information technology ecosystem—ensuring availability, reliability, and security for our global workforce. You will drive the adoption of enterprise employee-facing AI programs, champion IT security operations, and deliver an exceptional experience for all Dutonians. As a people-first leader, you will be responsible for developing, supporting, and inspiring your team. **We are looking for candidates located in the San Francisco Area ONLY at this time. KEY RESPONSIBILITIES: Provide technology vision and leadership for deploying IT initiatives that improve collaboration, cost-effectiveness, compliance, and security at enterprise scale. Architect and scale IT Operations and Infrastructure to support a growing, hybrid workforce, ensuring high availability and performance of critical systems. Drive the strategy, implementation, and adoption of enterprise employee-facing AI programs and automation, enhancing productivity and user experience across the organization. Partner closely with the CISO organization to design, deploy, and operate robust IT security solutions, ensuring the protection of corporate infrastructure and data. Manage vendor relationships and identify opportunities to optimize costs through efficient internal operations, rationalized investments, and business enablement. Consult with senior-level stakeholders across the organization to identify business and technology needs, translating them into actionable IT strategies. Oversee ticket escalation and ensure that service level agreements (SLAs) and defined metrics are consistently met or exceeded. Ensure employees receive professional, efficient, and effective support, with a focus on continuous improvement and user satisfaction. Monitor and optimize the delivery and operation of IT services, proactively identifying and resolving issues to maintain seamless business operations. Provide regular metrics and KPIs across functions to gauge the effectiveness of service delivery and inform strategic decisions. Offer direction, guidance, and training to IT staff, including system engineers and help desk support, fostering a culture of learning and growth. Champion a “customer zero” mindset by adopting and deploying PagerDuty’s own products internally, driving innovation and best practices. Demonstrate strong emotional intelligence (EQ) as a leader—building trust, fostering collaboration, and supporting the professional development of your team. Bring deep, practical experience in IT operations, infrastructure, enterprise AI, and security, with a proven track record of delivering results in complex, fast-paced environments. BASIC QUALIFICATIONS: 8+ years of experience working in IT operations, overseeing large information technology projects. 6+ years of people management experience leading multiple technical teams, distributed across multiple geographies. Proven experience in operating and managing security, automation technology, and automation programs. Excellent understanding of computer systems, security, network and systems administration, databases and data storage systems, and telecommunications systems. Experience with agile and scrum methodologies.&nbsp;&nbsp; PREFERRED QUALIFICATIONS Bachelor's degree in computer science (or a related field) or equivalent work experience. Experience working within high-growth, cloud-first (AWS), B2B SaaS companies. Excellent leadership, decision-making, and project management skills. Excellent communication and influencing skills.&nbsp; Experience with Okta, Google Workspace, Slack, Jamf, Microsoft 365, Atlassian Cloud, Jira, Oomnitza, automation tools, AWS, and Zoom. The base salary range for this position is 180,000 - 304,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Senior Director - IT Operations/Security

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.The world is always on. Let’s keep it that way. PagerDuty is the operations cloud trusted by thousands of enterprises to keep their digital services always available and responsive. To support that mission, we’ve built a resilient, secure, and modern cloud infrastructure that enables our customers to operate with confidence and empowers our internal teams to move fast and deliver world-class software. The Infrastructure Group Our Infrastructure group builds and evolves the foundation on which all of PagerDuty runs. This includes: Cloud Delivery &amp; Site Reliability: Driving scale, resiliency, and performance for our global SaaS platform. Automation &amp; Deployment Tooling: Enabling engineering velocity through CI/CD pipelines, infrastructure as code, and automation. Observability: Providing the visibility, metrics, and insights that power data-driven engineering. Data Stores: Operating and scaling the distributed storage systems at the heart of our platform. Developer Experience: Ensuring our engineering teams can deliver value to customers as soon as possible with best-in-place tooling and processes The team’s mission is to ensure our infrastructure is not just keeping pace with customer needs, but staying ahead—so PagerDuty can grow reliably, securely, and efficiently. The Role We are looking for a Senior Director of Engineering to lead this critical group. You will set the vision for our infrastructure strategy, grow and mentor a team of leaders and engineers, and drive execution of high-impact initiatives that shape PagerDuty’s future. This role is both deeply technical and highly strategic: you’ll need to zoom into technical details when necessary, while also influencing peers and executives on business-critical decisions. You’ll collaborate closely with Product, Security, Legal, and Customer teams, ensuring our infrastructure underpins not only engineering velocity but also customer trust, compliance, and business innovation. Key Responsibilities Define and drive the multi-year strategy for PagerDuty’s infrastructure and platform foundations. Strong ownership of PagerDuty’s reliability patterns and practices. Bar raiser for all engineering functions.&nbsp; Lead, mentor, and scale a diverse team of Engineering Managers, Senior Managers, and technical leaders across multiple geographies. Ensure the reliability, scalability, and security of PagerDuty’s global SaaS platform. Partner with peers in Engineering, Product, and Security to deliver large cross-functional initiatives. Champion engineering excellence: CI/CD maturity, observability best practices, operational rigor, and incident readiness. Manage budgets, headcount, and vendor relationships to optimize infrastructure investments. Represent Infrastructure externally with customers and partners, and internally with executives, as a trusted voice on technical and business tradeoffs. Foster a culture of inclusion, accountability, collaboration, and growth. Basic Requirements Proven experience in senior engineering leadership roles, managing multiple layers of managers. Significant experience as a hands-on technical contributor earlier in your career. Deep knowledge of modern infrastructure and software delivery: high availability, distributed systems, public cloud (AWS), microservices, containers, CI/CD pipelines, observability, and automation. Track record of building and scaling high-performing, inclusive engineering organizations. Preferred Qualifications Deep experience designing, operating, and scaling large-scale SaaS platforms on AWS (or other public clouds). Familiarity with core AWS services (EC2, ECS/EKS, S3, DynamoDB, RDS, VPC, IAM, CloudWatch, etc.) and cloud-native patterns such as multi-tenancy, container orchestration, infrastructure as code, observability, and incident response. Proven ability to manage cloud costs, contracts, and vendor relationships to optimize spend and efficiency. Awareness of compliance and security frameworks relevant to SaaS companies (FedRAMP, SOC2, ISO 27001) and how AWS services map to them. Prior experience leading Infrastructure or Platform Engineering groups in a SaaS company. Experience running or partnering closely with SRE teams in a DevOps/on-call environment. Experience leading globally distributed teams across multiple time zones. Excellent communication skills—comfortable engaging executives, customers, and engineers alike, with bonus points for public speaking experience. Track record of coaching and mentoring engineering leaders across both management and technical career paths. Demonstrated ability to balance strategic vision with operational execution and tough prioritization decisions. Strong business acumen and comfort in customer-facing discussions about technical capabilities, reliability, and roadmap. A passion for building collaborative, inclusive engineering teams and cultures. PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning. This role is expected to come into our Toronto&nbsp;office 2 days per week, so you can thrive in your new role and fully embrace being a Dutonian! The base salary range for this position is 239,000 - 361,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. &nbsp;Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Senior Director of Engineering, Infrastructure

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.The world is always on. Let’s keep it that way. PagerDuty is the operations cloud trusted by thousands of enterprises to keep their digital services always available and responsive. To support that mission, we’ve built a resilient, secure, and modern cloud infrastructure that enables our customers to operate with confidence and empowers our internal teams to move fast and deliver world-class software. The Infrastructure Group Our Infrastructure group builds and evolves the foundation on which all of PagerDuty runs. This includes: Cloud Delivery &amp; Site Reliability: Driving scale, resiliency, and performance for our global SaaS platform. Automation &amp; Deployment Tooling: Enabling engineering velocity through CI/CD pipelines, infrastructure as code, and automation. Observability: Providing the visibility, metrics, and insights that power data-driven engineering. Data Stores: Operating and scaling the distributed storage systems at the heart of our platform. Developer Experience: Ensuring our engineering teams can deliver value to customers as soon as possible with best-in-place tooling and processes The team’s mission is to ensure our infrastructure is not just keeping pace with customer needs, but staying ahead—so PagerDuty can grow reliably, securely, and efficiently. The Role We are looking for a Senior Director of Engineering to lead this critical group. You will set the vision for our infrastructure strategy, grow and mentor a team of leaders and engineers, and drive execution of high-impact initiatives that shape PagerDuty’s future. This role is both deeply technical and highly strategic: you’ll need to zoom into technical details when necessary, while also influencing peers and executives on business-critical decisions. You’ll collaborate closely with Product, Security, Legal, and Customer teams, ensuring our infrastructure underpins not only engineering velocity but also customer trust, compliance, and business innovation. Key Responsibilities Define and drive the multi-year strategy for PagerDuty’s infrastructure and platform foundations. Strong ownership of PagerDuty’s reliability patterns and practices. Bar raiser for all engineering functions.&nbsp; Lead, mentor, and scale a diverse team of Engineering Managers, Senior Managers, and technical leaders across multiple geographies. Ensure the reliability, scalability, and security of PagerDuty’s global SaaS platform. Partner with peers in Engineering, Product, and Security to deliver large cross-functional initiatives. Champion engineering excellence: CI/CD maturity, observability best practices, operational rigor, and incident readiness. Manage budgets, headcount, and vendor relationships to optimize infrastructure investments. Represent Infrastructure externally with customers and partners, and internally with executives, as a trusted voice on technical and business tradeoffs. Foster a culture of inclusion, accountability, collaboration, and growth. Basic Requirements Proven experience in senior engineering leadership roles, managing multiple layers of managers. Significant experience as a hands-on technical contributor earlier in your career. Deep knowledge of modern infrastructure and software delivery: high availability, distributed systems, public cloud (AWS), microservices, containers, CI/CD pipelines, observability, and automation. Track record of building and scaling high-performing, inclusive engineering organizations. Preferred Qualifications Deep experience designing, operating, and scaling large-scale SaaS platforms on AWS (or other public clouds). Familiarity with core AWS services (EC2, ECS/EKS, S3, DynamoDB, RDS, VPC, IAM, CloudWatch, etc.) and cloud-native patterns such as multi-tenancy, container orchestration, infrastructure as code, observability, and incident response. Proven ability to manage cloud costs, contracts, and vendor relationships to optimize spend and efficiency. Awareness of compliance and security frameworks relevant to SaaS companies (FedRAMP, SOC2, ISO 27001) and how AWS services map to them. Prior experience leading Infrastructure or Platform Engineering groups in a SaaS company. Experience running or partnering closely with SRE teams in a DevOps/on-call environment. Experience leading globally distributed teams across multiple time zones. Excellent communication skills—comfortable engaging executives, customers, and engineers alike, with bonus points for public speaking experience. Track record of coaching and mentoring engineering leaders across both management and technical career paths. Demonstrated ability to balance strategic vision with operational execution and tough prioritization decisions. Strong business acumen and comfort in customer-facing discussions about technical capabilities, reliability, and roadmap. A passion for building collaborative, inclusive engineering teams and cultures. PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning. This role is expected to come into our Atlanta office 2 days per week, so you can thrive in your new role and fully embrace being a Dutonian! The base salary range for this position is 233,000 - 392,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. &nbsp;Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.The world is always on. Let’s keep it that way. PagerDuty is the operations cloud trusted by thousands of enterprises to keep their digital services always available and responsive. To support that mission, we’ve built a resilient, secure, and modern cloud infrastructure that enables our customers to operate with confidence and empowers our internal teams to move fast and deliver world-class software. The Infrastructure Group Our Infrastructure group builds and evolves the foundation on which all of PagerDuty runs. This includes: Cloud Delivery &amp; Site Reliability: Driving scale, resiliency, and performance for our global SaaS platform. Automation &amp; Deployment Tooling: Enabling engineering velocity through CI/CD pipelines, infrastructure as code, and automation. Observability: Providing the visibility, metrics, and insights that power data-driven engineering. Data Stores: Operating and scaling the distributed storage systems at the heart of our platform. Developer Experience: Ensuring our engineering teams can deliver value to customers as soon as possible with best-in-place tooling and processes The team’s mission is to ensure our infrastructure is not just keeping pace with customer needs, but staying ahead—so PagerDuty can grow reliably, securely, and efficiently. The Role We are looking for a Senior Director of Engineering to lead this critical group. You will set the vision for our infrastructure strategy, grow and mentor a team of leaders and engineers, and drive execution of high-impact initiatives that shape PagerDuty’s future. This role is both deeply technical and highly strategic: you’ll need to zoom into technical details when necessary, while also influencing peers and executives on business-critical decisions. You’ll collaborate closely with Product, Security, Legal, and Customer teams, ensuring our infrastructure underpins not only engineering velocity but also customer trust, compliance, and business innovation. Key Responsibilities Define and drive the multi-year strategy for PagerDuty’s infrastructure and platform foundations. Strong ownership of PagerDuty’s reliability patterns and practices. Bar raiser for all engineering functions.&nbsp; Lead, mentor, and scale a diverse team of Engineering Managers, Senior Managers, and technical leaders across multiple geographies. Ensure the reliability, scalability, and security of PagerDuty’s global SaaS platform. Partner with peers in Engineering, Product, and Security to deliver large cross-functional initiatives. Champion engineering excellence: CI/CD maturity, observability best practices, operational rigor, and incident readiness. Manage budgets, headcount, and vendor relationships to optimize infrastructure investments. Represent Infrastructure externally with customers and partners, and internally with executives, as a trusted voice on technical and business tradeoffs. Foster a culture of inclusion, accountability, collaboration, and growth. Basic Requirements Proven experience in senior engineering leadership roles, managing multiple layers of managers. Significant experience as a hands-on technical contributor earlier in your career. Deep knowledge of modern infrastructure and software delivery: high availability, distributed systems, public cloud (AWS), microservices, containers, CI/CD pipelines, observability, and automation. Track record of building and scaling high-performing, inclusive engineering organizations. Preferred Qualifications Deep experience designing, operating, and scaling large-scale SaaS platforms on AWS (or other public clouds). Familiarity with core AWS services (EC2, ECS/EKS, S3, DynamoDB, RDS, VPC, IAM, CloudWatch, etc.) and cloud-native patterns such as multi-tenancy, container orchestration, infrastructure as code, observability, and incident response. Proven ability to manage cloud costs, contracts, and vendor relationships to optimize spend and efficiency. Awareness of compliance and security frameworks relevant to SaaS companies (FedRAMP, SOC2, ISO 27001) and how AWS services map to them. Prior experience leading Infrastructure or Platform Engineering groups in a SaaS company. Experience running or partnering closely with SRE teams in a DevOps/on-call environment. Experience leading globally distributed teams across multiple time zones. Excellent communication skills—comfortable engaging executives, customers, and engineers alike, with bonus points for public speaking experience. Track record of coaching and mentoring engineering leaders across both management and technical career paths. Demonstrated ability to balance strategic vision with operational execution and tough prioritization decisions. Strong business acumen and comfort in customer-facing discussions about technical capabilities, reliability, and roadmap. A passion for building collaborative, inclusive engineering teams and cultures. PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning. This role is expected to come into our San Francisco office 2 days per week, so you can thrive in your new role and fully embrace being a Dutonian! The base salary range for this position is 233,000 - 392,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. &nbsp;Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.We’re looking for a dynamic, strategic, and hands-on Senior Leader to head our Professional Services team. In this role, you’ll be responsible for driving customer success through the design, implementation, and continuous improvement of our service delivery. You’ll lead a high-performing team, partner with cross-functional leaders, and play a key role in scaling our business. Key Responsibilities Develop and Own Delivery Methodology: Architect, implement, and continuously refine a scalable, repeatable, and high-quality delivery methodology for all professional services engagements. Leverage AI and automation to streamline processes, improve consistency, and drive operational efficiency. Ensure alignment with company goals, customer needs, and industry best practices. Scale Delivery to Support Senior Consultants: Design delivery models that enable higher-level consultants to focus on strategic, high-value activities by automating routine tasks and standardizing repeatable work. Build frameworks that allow the team to deliver at scale without sacrificing quality. Team Leadership: Build, mentor, and inspire a team of project managers, consultants, and technical experts. Foster a culture of accountability, collaboration, and continuous learning. Customer Engagement: Oversee the successful delivery of complex projects for enterprise customers, ensuring high satisfaction and measurable business outcomes. Operational Excellence: Establish and track key performance indicators (KPIs) for project delivery, resource utilization, and customer satisfaction. Drive process improvements and operational efficiencies through the adoption of AI-driven tools and automation. Stakeholder Collaboration: Work closely with Sales, Product, Customer Success, and Support to ensure seamless handoffs and a unified customer experience. Thought Leadership: Stay current on industry trends, AI advancements, and best practices. Represent the company at industry events and with key clients as a trusted advisor. Required Skills &amp; Experience Proven experience (10+ years) in professional services, consulting, or a related field, with at least 5 years in a senior leadership role. Demonstrated success in building and scaling delivery methodologies for complex, multi-phase projects, including the integration of AI and automation. Strong understanding of project management frameworks (e.g., Agile, Waterfall, hybrid approaches). Experience designing delivery models that support and enable senior-level consultants. Exceptional leadership, communication, and stakeholder management skills. Ability to thrive in a fast-paced, high-growth environment. Bachelor’s degree required; advanced degree or relevant certifications (PMP, Six Sigma, etc.) a plus. PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning. This role is expected to come into our San Francisco office 2-3 times per week, so you can thrive in your new role and fully embrace being a Dutonian! The base salary range for this position is $180,000- $275,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Senior Director, Professional Services

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.We’re looking for a dynamic, strategic, and hands-on Senior Leader to head our Professional Services team. In this role, you’ll be responsible for driving customer success through the design, implementation, and continuous improvement of our service delivery. You’ll lead a high-performing team, partner with cross-functional leaders, and play a key role in scaling our business. Key Responsibilities Develop and Own Delivery Methodology: Architect, implement, and continuously refine a scalable, repeatable, and high-quality delivery methodology for all professional services engagements. Leverage AI and automation to streamline processes, improve consistency, and drive operational efficiency. Ensure alignment with company goals, customer needs, and industry best practices. Scale Delivery to Support Senior Consultants: Design delivery models that enable higher-level consultants to focus on strategic, high-value activities by automating routine tasks and standardizing repeatable work. Build frameworks that allow the team to deliver at scale without sacrificing quality. Team Leadership: Build, mentor, and inspire a team of project managers, consultants, and technical experts. Foster a culture of accountability, collaboration, and continuous learning. Customer Engagement: Oversee the successful delivery of complex projects for enterprise customers, ensuring high satisfaction and measurable business outcomes. Operational Excellence: Establish and track key performance indicators (KPIs) for project delivery, resource utilization, and customer satisfaction. Drive process improvements and operational efficiencies through the adoption of AI-driven tools and automation. Stakeholder Collaboration: Work closely with Sales, Product, Customer Success, and Support to ensure seamless handoffs and a unified customer experience. Thought Leadership: Stay current on industry trends, AI advancements, and best practices. Represent the company at industry events and with key clients as a trusted advisor. Required Skills &amp; Experience Proven experience (10+ years) in professional services, consulting, or a related field, with at least 5 years in a senior leadership role. Demonstrated success in building and scaling delivery methodologies for complex, multi-phase projects, including the integration of AI and automation. Strong understanding of project management frameworks (e.g., Agile, Waterfall, hybrid approaches). Experience designing delivery models that support and enable senior-level consultants. Exceptional leadership, communication, and stakeholder management skills. Ability to thrive in a fast-paced, high-growth environment. Bachelor’s degree required; advanced degree or relevant certifications (PMP, Six Sigma, etc.) a plus. PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning. This role is expected to come into our Atlanta office 2-3 times per week, so you can thrive in your new role and fully embrace being a Dutonian! The base salary range for this position is $180,000- $275,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. &nbsp;Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.PagerDuty is looking for a Senior HRIS Analyst to join our diverse, customer-focused team! The Senior HRIS Analyst is a member of the centralized, dedicated Workday HRIS Team, working together to ensure effective use of the system by updating, configuring, improving, and providing expertise on the system to cross-functional stakeholders. As a Senior HRIS Analyst, you will be responsible for the design, configuration, implementation, communication, maintenance, and administration in support of our HRIS strategy. If you are a big thinker and collaborator who is technologically proficient, operational, and results-oriented, we are looking for you! *Important note - This role can be hired remote USA or Remote Canada, but candidates who are currently located near the Atlanta or Toronto PagerDuty hub are highly preferred. Key Responsibilities: Provides technical support for our Workday Modules (Core HCM, Absence, Time Keeping, Benefits, Advanced Compensation, Payroll, etc.), including researching and resolving system problems, unexpected results, or process flaws; performing scheduled activities; recommending solutions or alternate methods to meet requirements. Collaborates with functional and technical system stakeholders to streamline processes, advise on new functionality, and promote user adoption. Participates in the review, testing, and implementation of feature releases. Documents process and results following our SOX compliance change management process. Helps maintain data integrity in systems by running audits and analyzing data. Engage with the Workday community to understand system capabilities and recommend solutions to address business needs. Act as a system consultant to process and program owners. Basic Requirements: 4-5 years of Workday configuration experience. Proficient with EIBs (Enterprise Interface Builder). Experience working in a fast-paced, growth-focused company. Proven ability to successfully prioritize multiple projects and priorities, and able to pivot when priorities change. Highly organized and detail-oriented with a focus on execution, problem-solving, and process improvement. Experience developing and implementing business and system process improvements and setting standards. Advanced knowledge of MS Excel.&nbsp; Preferred Qualifications: Workday Pro Certification in any Workday module (e.g. HCM, Benefits, Payroll, Advanced Comp, etc.). Agile or Scrum certification. A passion for People/HR technology. Outstanding communication and interpersonal skills. Experience working with Google Suite. The base salary range for this position is 114,000 - 156,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. &nbsp;Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Senior HRIS Analyst

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.PagerDuty is looking for a Senior HRIS Analyst to join our diverse, customer-focused team! The Senior HRIS Analyst is a member of the centralized, dedicated Workday HRIS Team, working together to ensure effective use of the system by updating, configuring, improving, and providing expertise on the system to cross-functional stakeholders. As a Senior HRIS Analyst, you will be responsible for the design, configuration, implementation, communication, maintenance, and administration in support of our HRIS strategy. If you are a big thinker and collaborator who is technologically proficient, operational, and results-oriented, we are looking for you! *Important note - This role can be hired remote USA or Remote Canada, but candidates who are currently located near the Atlanta or Toronto PagerDuty hub are highly preferred. Key Responsibilities: Provides technical support for our Workday Modules (Core HCM, Absence, Time Keeping, Benefits, Advanced Compensation, Payroll, etc.), including researching and resolving system problems, unexpected results, or process flaws; performing scheduled activities; recommending solutions or alternate methods to meet requirements. Collaborates with functional and technical system stakeholders to streamline processes, advise on new functionality, and promote user adoption. Participates in the review, testing, and implementation of feature releases. Documents process and results following our SOX compliance change management process. Helps maintain data integrity in systems by running audits and analyzing data. Engage with the Workday community to understand system capabilities and recommend solutions to address business needs. Act as a system consultant to process and program owners. Basic Requirements: 4-5 years of Workday configuration experience. Proficient with EIBs (Enterprise Interface Builder). Experience working in a fast-paced, growth-focused company. Proven ability to successfully prioritize multiple projects and priorities, and able to pivot when priorities change. Highly organized and detail-oriented with a focus on execution, problem-solving, and process improvement. Experience developing and implementing business and system process improvements and setting standards. Advanced knowledge of MS Excel.&nbsp; Preferred Qualifications: Workday Pro Certification in any Workday module (e.g. HCM, Benefits, Payroll, Advanced Comp, etc.). Agile or Scrum certification. A passion for People/HR technology. Outstanding communication and interpersonal skills. Experience working with Google Suite. The base salary range for this position is 98,000 - 149,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. &nbsp;Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.PagerDuty is looking for a Senior HRIS Analyst to join our diverse, customer-focused team! The Senior HRIS Analyst is a member of the centralized, dedicated Workday HRIS Team, working together to ensure effective use of the system by updating, configuring, improving, and providing expertise on the system to cross-functional stakeholders. As a Senior HRIS Analyst, you will be responsible for the design, configuration, implementation, communication, maintenance, and administration in support of our HRIS strategy. If you are a big thinker and collaborator who is technologically proficient, operational, and results-oriented, we are looking for you! *Important note - This role can be hired remote USA or Remote Canada, but candidates who are currently located near the Atlanta or Toronto PagerDuty hub are highly preferred. Key Responsibilities: Provides technical support for our Workday Modules (Core HCM, Absence, Time Keeping, Benefits, Advanced Compensation, Payroll, etc.), including researching and resolving system problems, unexpected results, or process flaws; performing scheduled activities; recommending solutions or alternate methods to meet requirements. Collaborates with functional and technical system stakeholders to streamline processes, advise on new functionality, and promote user adoption. Participates in the review, testing, and implementation of feature releases. Documents process and results following our SOX compliance change management process. Helps maintain data integrity in systems by running audits and analyzing data. Engage with the Workday community to understand system capabilities and recommend solutions to address business needs. Act as a system consultant to process and program owners. Basic Requirements: 4-5 years of Workday configuration experience. Proficient with EIBs (Enterprise Interface Builder). Experience working in a fast-paced, growth-focused company. Proven ability to successfully prioritize multiple projects and priorities, and able to pivot when priorities change. Highly organized and detail-oriented with a focus on execution, problem-solving, and process improvement. Experience developing and implementing business and system process improvements and setting standards. Advanced knowledge of MS Excel.&nbsp; Preferred Qualifications: Workday Pro Certification in any Workday module (e.g. HCM, Benefits, Payroll, Advanced Comp, etc.). Agile or Scrum certification. A passion for People/HR technology. Outstanding communication and interpersonal skills. Experience working with Google Suite. The base salary range for this position is 98,000 - 149,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning. This role is expected to come into our Toronto office 2 days per week, so you can thrive in your new role and fully embrace being a Dutonian! &nbsp;Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.PagerDuty is looking for a Senior HRIS Analyst to join our diverse, customer-focused team! The Senior HRIS Analyst is a member of the centralized, dedicated Workday HRIS Team, working together to ensure effective use of the system by updating, configuring, improving, and providing expertise on the system to cross-functional stakeholders. As a Senior HRIS Analyst, you will be responsible for the design, configuration, implementation, communication, maintenance, and administration in support of our HRIS strategy. If you are a big thinker and collaborator who is technologically proficient, operational, and results-oriented, we are looking for you! *Important note - This role can be hired remote USA or Remote Canada, but candidates who are currently located near the Atlanta or Toronto PagerDuty hub are highly preferred. Key Responsibilities: Provides technical support for our Workday Modules (Core HCM, Absence, Time Keeping, Benefits, Advanced Compensation, Payroll, etc.), including researching and resolving system problems, unexpected results, or process flaws; performing scheduled activities; recommending solutions or alternate methods to meet requirements. Collaborates with functional and technical system stakeholders to streamline processes, advise on new functionality, and promote user adoption. Participates in the review, testing, and implementation of feature releases. Documents process and results following our SOX compliance change management process. Helps maintain data integrity in systems by running audits and analyzing data. Engage with the Workday community to understand system capabilities and recommend solutions to address business needs. Act as a system consultant to process and program owners. Basic Requirements: 4-5 years of Workday configuration experience. Proficient with EIBs (Enterprise Interface Builder). Experience working in a fast-paced, growth-focused company. Proven ability to successfully prioritize multiple projects and priorities, and able to pivot when priorities change. Highly organized and detail-oriented with a focus on execution, problem-solving, and process improvement. Experience developing and implementing business and system process improvements and setting standards. Advanced knowledge of MS Excel.&nbsp; Preferred Qualifications: Workday Pro Certification in any Workday module (e.g. HCM, Benefits, Payroll, Advanced Comp, etc.). Agile or Scrum certification. A passion for People/HR technology. Outstanding communication and interpersonal skills. Experience working with Google Suite. The base salary range for this position is 114,000 - 156,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning. This role is expected to come into our Atlanta office 2 days per week, so you can thrive in your new role and fully embrace being a Dutonian! &nbsp;Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.We are looking for a senior-level machine learning engineer who is passionate about collaborating with data scientists, product managers and engineers alike. As part of our team, you will help us accelerate the development of new and extension of existing products powered by AI and Machine Learning. We expect you to lead the design and deployment of solutions to host our AI agents, models and services in production, in alignment with our design patterns and best practices to support the business.&nbsp; This is a very senior position that requires strong skills in communication, cross team collaboration and technical leadership ability. Be a key team member and help continue to drive the AI First future of PagerDuty. You will be working on high-impact / high-visibility projects and have the opportunity to apply your knowledge to help shape how we enable our various products to leverage the latest machine learning and generative AI capabilities. You’ll succeed by being an effective team player, independently managing time, and demonstrating emotional intelligence as you navigate stakeholder relationships championing and scoping our cross-team initiatives. How you contribute to our vision: Key Responsibilities Build and improve the capabilities that enable and accelerate our machine learning (ML), generative and agentic AI based products&nbsp; Partner with applied scientists and product teams, effectively sharing engineering context and working together to support larger initiatives Provide guidance, technical leadership, and mentoring to junior members of the team Understand how our products are used and proactively lead the delivery of improvements and enhancements based on customer feedback Remain current on the latest ML engineering developments, incorporating new solutions to our existing workflow, continuously improving user experience Basic Qualifications 7+ years of experience building, designing, and shipping machine learning solutions to production Experience working with Product teams, ensuring and driving a timely delivery Proven software development track record with Python (knowledge of Elixir is a bonus) Demonstrated experience with data modeling, database design, extract transform load (ETL) processes, working with unstructured data, and cloud-based data infrastructure Experience with workflow management tools such as Apache Airflow and AI/ML observability/evaluations products such as Arize, Datadog, etc Familiarity with ML processes (exploration, training, deployment), technologies (services, packages), infrastructure (AWS), ML techniques (e.g., natural language processing, deep learning, generative AI) Experience with with pre-trained Large Language Models (LLMs) and AI agents in a production environment Passionate about data/ML engineering and displaying effective communication when conveying technical concepts and collaborating with across teams &nbsp; Preferred Qualifications Familiarity with container orchestration systems (e.g., Kubernetes) Ability to think through a complex problem, build a solution, and execute that solution with effective change management skills Strong sense of ownership and accountability. Ability to design large scale solutions and effectively drive the implementation work across teams and products to solve big customer challenges History of presenting technical work at industry conferences, workshops, or meetups, with a demonstrated enthusiasm for sharing knowledge and engaging with the broader MLE community Experience leveraging AI tools and techniques to enhance development workflows, automate routine tasks, and improve overall engineering productivity &nbsp; The base salary range for this position is 150,000 - 252,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Senior Machine Learning Engineer - AI First Group

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.We are looking for a senior-level machine learning engineer who is passionate about collaborating with data scientists, product managers and engineers alike. As part of our team, you will help us accelerate the development of new and extension of existing products powered by AI and Machine Learning. We expect you to lead the design and deployment of solutions to host our AI agents, models and services in production, in alignment with our design patterns and best practices to support the business.&nbsp; This is a very senior position that requires strong skills in communication, cross team collaboration and technical leadership ability.&nbsp; You will be working on high-impact / high-visibility projects and have the opportunity to apply your knowledge to help shape how we enable our various products to leverage the latest machine learning and generative AI capabilities. You’ll succeed by being an effective team player, independently managing time, and demonstrating emotional intelligence as you navigate stakeholder relationships championing and scoping our cross-team initiatives. How you contribute to our vision: Key Responsibilities Build and improve the capabilities that enable and accelerate our machine learning (ML), generative and agentic AI based products&nbsp; Partner with applied scientists and product teams, effectively sharing engineering context and working together to support larger initiatives Provide guidance, technical leadership, and mentoring to junior members of the team Understand how our products are used and proactively lead the delivery of improvements and enhancements based on customer feedback Remain current on the latest ML engineering developments, incorporating new solutions to our existing workflow, continuously improving user experience Basic Qualifications 7+ years of experience building, designing, and shipping machine learning solutions to production Experience working with Product teams, ensuring and driving a timely delivery Proven software development track record with Python (knowledge of Elixir is a bonus) Demonstrated experience with data modeling, database design, extract transform load (ETL) processes, working with unstructured data, and cloud-based data infrastructure Experience with workflow management tools such as Apache Airflow and AI/ML observability/evaluations products such as Arize, Datadog, etc Familiarity with ML processes (exploration, training, deployment), technologies (services, packages), infrastructure (AWS), ML techniques (e.g., natural language processing, deep learning, generative AI) Experience with with pre-trained Large Language Models (LLMs) and AI agents in a production environment Passionate about data/ML engineering and displaying effective communication when conveying technical concepts and collaborating with across teams &nbsp; Preferred Qualifications Familiarity with container orchestration systems (e.g., Kubernetes) Ability to think through a complex problem, build a solution, and execute that solution with effective change management skills Strong sense of ownership and accountability. Ability to design large scale solutions and effectively drive the implementation work across teams and products to solve big customer challenges History of presenting technical work at industry conferences, workshops, or meetups, with a demonstrated enthusiasm for sharing knowledge and engaging with the broader MLE community Experience leveraging AI tools and techniques to enhance development workflows, automate routine tasks, and improve overall engineering productivity &nbsp; The base salary range for this position is 137,000 - 207,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. &nbsp;Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.We are seeking a Senior Site Reliability Engineer 4 to join our Release Engineering team. As a senior member of our Release Engineering, you will drive our release and deployment developer experience, observability, and platform engineering initiatives to enable teams across PagerDuty engineering. In this role you will lead technical decisions, and mentor team members while building robust, scalable infrastructure solutions that enhance our developer experience and platform reliability. Key Responsibilities Lead the design and implementation of complex platform engineering solutions Drive architectural decisions for our CI/CD infrastructure and Kubernetes platform Mentor junior team members and provide technical leadership in platform engineering practices Develop and implement strategic initiatives to improve developer experience and platform reliability Design and implement scalable solutions for infrastructure automation using Terraform and other IaC tools Lead post incident reviews and drive systematic improvements to prevent recurring issues Collaborate with other engineering teams globally to define and implement platform standards Champion observability and monitoring best practices across the organization Participate in a 24/7 on-call rotation. And yes, we use PagerDuty to manage our on-call schedules Basic Qualifications 8+ years of experience in Site Reliability Engineering, DevOps, or Platform Engineering roles Deep expertise in Kubernetes administration and architecture Strong track record of leading CI/CD and platform engineering initiatives Demonstrated experience leading technical projects and mentoring engineers Advanced experience working on cloud-native infrastructure (e.g. AWS, GCP, Azure) Experience with monitoring, observability and logging platforms (e.g. DataDog, New Relic, SumoLogic, Splunk, Grafana) Advanced experience with Infrastructure as Code, (e.g. Terraform, Cloudformation) Proficiency in at least one programming language (e.g. Python, Ruby, Go, etc.) Preferred Qualifications Experience with GitOps practices and tools like ArgoCD Experience building and maintaining platform engineering solutions at scale Experience implementing and managing observability solutions Experience with cost optimization and capacity planning Knowledge of emerging trends in platform engineering and DevOps practices Strong technical writing skills for documentation and knowledge sharing Experience with developer portals and internal platform products PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning. This role is expected to come into our Toronto office 1 day per month, so you can thrive in your new role and fully embrace being a Dutonian! The base salary range for this position is 137,000 - 207,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Senior Site Reliability Engineer 4

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.We are seeking a Senior Site Reliability Engineer 4 to join our Release Engineering team. As a senior member of our Release Engineering, you will drive our release and deployment developer experience, observability, and platform engineering initiatives to enable teams across PagerDuty engineering. In this role you will lead technical decisions, and mentor team members while building robust, scalable infrastructure solutions that enhance our developer experience and platform reliability. Key Responsibilities Lead the design and implementation of complex platform engineering solutions Drive architectural decisions for our CI/CD infrastructure and Kubernetes platform Mentor junior team members and provide technical leadership in platform engineering practices Develop and implement strategic initiatives to improve developer experience and platform reliability Design and implement scalable solutions for infrastructure automation using Terraform and other IaC tools Lead post incident reviews and drive systematic improvements to prevent recurring issues Collaborate with other engineering teams globally to define and implement platform standards Champion observability and monitoring best practices across the organization Participate in a 24/7 on-call rotation. And yes, we use PagerDuty to manage our on-call schedules Basic Qualifications 8+ years of experience in Site Reliability Engineering, DevOps, or Platform Engineering roles Deep expertise in Kubernetes administration and architecture Strong track record of leading CI/CD and platform engineering initiatives Demonstrated experience leading technical projects and mentoring engineers Advanced experience working on cloud-native infrastructure (e.g. AWS, GCP, Azure) Experience with monitoring, observability and logging platforms (e.g. DataDog, New Relic, SumoLogic, Splunk, Grafana) Advanced experience with Infrastructure as Code, (e.g. Terraform, Cloudformation) Proficiency in at least one programming language (e.g. Python, Ruby, Go, etc.) Preferred Qualifications Experience with GitOps practices and tools like ArgoCD Experience building and maintaining platform engineering solutions at scale Experience implementing and managing observability solutions Experience with cost optimization and capacity planning Knowledge of emerging trends in platform engineering and DevOps practices Strong technical writing skills for documentation and knowledge sharing Experience with developer portals and internal platform products PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning. This role is expected to come into our Atlanta office 1 day per month, so you can thrive in your new role and fully embrace being a Dutonian! The base salary range for this position is 150,000 - 252,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.Are you passionate about building the next generation of AI-driven systems? At PagerDuty, our PagerDuty Advance team is at the forefront of transforming digital operations with intelligent automation and cutting-edge agent technology.&nbsp; As a Senior Software Engineer, you’ll have the unique opportunity to shape the future of our AI platform, being a part of this newly developed AI First division, you will drive innovation from the ground up, and see your work make a real impact for thousands of customers worldwide. If you thrive on solving complex problems, love working with the latest AI tools, and want to be part of a collaborative team that’s redefining what’s possible, we want to hear from you! Key Responsibilities Design, build, and maintain robust backend systems with a focus on AI and agent/chatbot technologies. Collaborate with cross-functional teams to deliver new features and drive innovation in digital operations. Participate in the full software development lifecycle, from design and architecture to deployment and support. Take part in on-call rotations to ensure high availability and reliability of our services. Contribute to technical discussions, code reviews, and mentor other engineers. Work with cutting-edge technologies in a fast-paced, collaborative environment. Basic Qualifications 5+ years of professional software engineering experience, with a strong focus on backend development. Recent (last 6-12 months) hands-on experience in AI or chatbot development. Experience shipping code as part of a team in a production environment. Solid understanding of distributed systems, APIs, and scalable backend architectures. Willingness to participate in on-call rotations. Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience. Strong communication and collaboration skills. Based in Lisbon, with the ability to work remotely in Portugal after 20 days. Preferred Qualifications Experience with LangGraph (strong plus, as it’s foundational to our AI/agent work). Experience with Elixir for backend development. Background as a Backend Engineer with AI experience, or as a Machine Learning Engineer with product development experience. Experience working in SaaS or cloud-based environments. Familiarity with modern DevOps practices and CI/CD pipelines. Experience mentoring or leading other engineers. PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning. This role is expected to come into our&nbsp;Lisbon office 2 days per week, so you can thrive in your new role and fully embrace being a Dutonian! &nbsp;Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Senior Software Engineer - AI First Team

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.Are you passionate about building the next generation of AI-driven systems? At PagerDuty, our PagerDuty Advance team is at the forefront of transforming digital operations with intelligent automation and cutting-edge agent technology.&nbsp; As a Senior Software Engineer, you’ll have the unique opportunity to shape the future of our AI platform, being a part of this newly developed AI First division, you will drive innovation from the ground up, and see your work make a real impact for thousands of customers worldwide. If you thrive on solving complex problems, love working with the latest AI tools, and want to be part of a collaborative team that’s redefining what’s possible, we want to hear from you! Key Responsibilities Design, build, and maintain robust backend systems with a focus on AI and agent/chatbot technologies. Collaborate with cross-functional teams to deliver new features and drive innovation in digital operations. Participate in the full software development lifecycle, from design and architecture to deployment and support. Take part in on-call rotations to ensure high availability and reliability of our services. Contribute to technical discussions, code reviews, and mentor other engineers. Work with cutting-edge technologies in a fast-paced, collaborative environment. Basic Qualifications 5+ years of professional software engineering experience, with a strong focus on backend development. Recent (last 6-12 months) hands-on experience in AI or chatbot development. Experience shipping code as part of a team in a production environment. Solid understanding of distributed systems, APIs, and scalable backend architectures. Willingness to participate in on-call rotations. Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience. Strong communication and collaboration skills. Based in Lisbon, with the ability to work remotely in Portugal after 20 days. Preferred Qualifications Experience with LangGraph (strong plus, as it’s foundational to our AI/agent work). Experience with Elixir for backend development. Background as a Backend Engineer with AI experience, or as a Machine Learning Engineer with product development experience. Experience working in SaaS or cloud-based environments. Familiarity with modern DevOps practices and CI/CD pipelines. Experience mentoring or leading other engineers. PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning. This role is expected to come into our&nbsp;Lisbon office 1 day per month, so you can thrive in your new role and fully embrace being a Dutonian! &nbsp;Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Senior Software Engineer - AI First Team - Remote Opportunity

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.PagerDuty is seeking a Senior Talent Partner - Go to Market to join our dynamic, customer-focused global Talent Management team! As a Senior Talent Partner, you will&nbsp; Report to the Director, Talent Acquisition, and collaborate with hiring managers across multiple GTM (Go to market) departments to drive and execute recruitment strategies that will have a direct impact on our overall revenue and quota-carrying teams. You’ll be an integral part of the team, responsible for managing a full-cycle recruitment process, from sourcing to onboarding, with a focus on delivering an exceptional candidate experience.&nbsp; This is an exciting opportunity to contribute to the growth of PagerDuty globally by identifying and hiring top-tier talent across the Americas and international markets like APJ, while fostering belonging across a globalworkforce.&nbsp; The ideal candidate will be a strategic thinker, skilled communicator, and passionate about recruitment best practices. KEY RESPONSIBILITIES: Own and manage the full recruitment lifecycle, ensuring timely and high-quality placements from sourcing through to offer acceptance and onboarding. Collaborate with hiring managers to develop tailored sourcing strategies that align with departmental and company-wide hiring needs. Source, engage, and assess candidates using a variety of tools and techniques Build and maintain a strong talent pipeline by proactively identifying high-potential candidates for current and future roles. Continuously track and evaluate recruitment metrics to improve process efficiency, candidate quality, and time-to-hire. BASIC QUALIFICATIONS: 5+ years of experience in full-cycle recruitment or talent acquisition. Proficient in and getting the best out of internal tools like Applicant Tracking Systems, candidate sourcing tools + AI tools Strong experience with networking techniques that drive communication, collaboration and referrals to your roles Ability to prioritize and manage a high volume of requisitions across different departments all while maintaining a Championing the Customer, Customer - First mindset Ability to effectively manage multiple requisitions, schedules, and recruitment processes simultaneously. &nbsp; PREFERRED QUALIFICATIONS: Proven track record of sourcing&nbsp; global talent pools and fostering&nbsp; best-in-class hiring practices. Passion for staying current with industry trends and best practices in recruitment and talent acquisition. Experience with Greenhouse ATS &nbsp; PagerDuty is a hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tell us that co-located collaboration strengthens connections, drives innovation, and accelerates learning. This role is currently expected to come into our San Francisco office at least twice per month, so you can thrive in your new role and fully embrace being a Dutonian! &nbsp; The base salary range for this position is $110,000 - $166,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Senior Talent Partner - Go to Market (GTM)

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.We are seeking an&nbsp;Intermediate Software Engineer &nbsp;to join our Growth and Insights Engineering team. As an experienced member of our team, you will drive software engineering initiatives, get an opportunity to participate in technical decisions for robust, scalable solutions, and get mentored by engineers of high caliber.&nbsp; As an engineer on the Growth and Insights team, you’ll be working on the following: The analytics features that deliver key operational insights to our customers about their digital operations.&nbsp; Support the encouragement of the growth and maturity of our customer’s usage of the whole PagerDuty product suite of features through insights and recommendations. Businesses rely on our metrics &amp; insights to lower time to resolution, improve customer experience and reduce toil for their engineering teams. You’ll help us realize our long-term vision for the product by architecting and building robust data transformation pipelines, flexible dimensional models and performant queries that scale to our increasing data needs.&nbsp; Responsible for the availability of our public analytics API, which helps customers build their own reporting capabilities on top of our platform.&nbsp; In addition to the backend data and API work, you will also help support the front end UIs that present the insights to the customer. Key Responsibilities: From day one, you’ll be designing, coding, testing and shipping backend applications or micro-services, APIs or front-end interfaces that ensure we deliver secure, highly reliable and scalable solutions to our customers. Build and develop the core infrastructure and tooling Help drive and define team standards by participating in code reviews Collaborate with product and UX to deliver the highest quality customer experiences&nbsp; Lead post incident reviews and drive systematic improvements to prevent recurring issues Collaborate with other engineering teams globally to define and implement development standards Champion observability and monitoring best practices across the organization Participate in a 24/7 on-call rotation. And yes, we use PagerDuty to manage our on-call schedules Basic Qualifications:&nbsp; 2+ years of experience designing, building, and operating large systems with scalability, availability, and performance requirements. Development experience working on customer-facing and web-based systems. Experience with monitoring, observability and logging platforms (e.g. DataDog, New Relic, SumoLogic, Splunk, Segment) Proficiency in at least one programming language (e.g. Python, Java, Ruby, Elixir etc.) Have operational experience with modern data stack patterns &amp; tools (e.g. ELT, Kafka,applying software engineering principles to data problems, etc.) Strong verbal and written communication skills. Preferred Qualifications: Experience or School courses in AI based development creating agents Experience building user-facing public APIs Have built or worked on a customer-facing analytics product Have experience working with Elixir and Snowflake Experience working in a cloud data warehouse technology such as Redshift or Snowflake Understanding of data modeling (star schema, etc.), extract transform load (ETL) processes&nbsp; Have an eye for sleek design This role is expected to come into our PagerDuty office 1 day per month, so you can thrive in your new role and fully embrace being a Dutonian! &nbsp; The base salary range for this position is 109,000 - 165,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Software Engineer - Growth & Insights Team

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.About PagerDuty PagerDuty is the essential platform for critical work. We help organizations transform signals into opportunities and deliver exceptional digital experiences. Our team is passionate, customer-obsessed, and driven by impact. The Role We’re looking for a strategic, data-driven Senior Manager of Renewals to lead our renewals team and drive customer retention and growth. You’ll be responsible for building and scaling our renewals function, partnering closely with Customer Success, Sales, and Finance, and ensuring our customers continue to see value in PagerDuty. What You’ll Do Lead, coach, and develop a high-performing renewals team focused on maximizing customer retention and minimizing churn. Own the end-to-end renewals process, including forecasting, pipeline management, and contract negotiations. Partner with Customer Success Managers to identify expansion opportunities and proactively address renewal risks. Collaborate cross-functionally with Sales, Finance, Legal, and Product to streamline processes and deliver a seamless customer experience. Analyze renewal data and trends to inform strategy, improve processes, and report on key metrics to leadership. Develop and implement best practices, playbooks, and enablement for the renewals team. Serve as an escalation point for complex or high-value renewals. About You 7+ years of experience in SaaS renewals, account management, or customer success, with at least 3 years in a leadership role. Proven track record of driving high renewal rates and leading teams in a fast-paced, high-growth environment. Strong negotiation, communication, and relationship-building skills. Data-driven mindset with experience using Salesforce or similar CRM tools. Ability to thrive in ambiguity, adapt quickly, and drive results. Passion for customer success and a collaborative, team-first attitude. PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning. This role is expected to come into our office 2 times per week, so you can thrive in your new role and fully embrace being a Dutonian! The base salary range for this position is $134,000 - $206,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. &nbsp;Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Sr. Manager, North America Renewals

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.PagerDuty is looking for a Senior Network Engineer to join our diverse, customer-focused team! As a Sr. Network Engineer, you will lead the design, implementation, and security of our globally distributed network infrastructure. In this role, you will lead large-scale networking initiatives across cloud environments and global offices, ensuring secure and reliable connectivity for a distributed workforce. You will help to support enterprise DNS security and Zero Trust platforms (such as Cloudflare, Zscaler, or Cisco Umbrella), implement advanced security controls, including DDoS mitigation and firewalls, and enforce DNS filtering and access policies. As a senior member of the team, you will provide expert-level incident response and root cause analysis for critical issues, manage PagerDuty alerts as part of a 24/7 on-call rotation, and collaborate closely with IT Operations teams to improve performance, resilience, and enterprise security posture. This is a hands-on leadership role where you will stay ahead of evolving threats, recommend modern tooling, and ensure our network remains robust, scalable, and secure across the globe. Key Responsibilities Design &amp; Deployment: Lead the design and implementation of large-scale network solutions across global offices, cloud environments, and remote access endpoints. DNS &amp; Zero Trust Security: Support and optimize DNS security and Zero Trust solutions (e.g., Cloudflare, Zscaler, Cisco Umbrella), enforcing access policies and protecting against DNS‑based threats. Network Security Controls: Architect and maintain core controls, including DDoS mitigation, firewall policies, DNS filtering, and Zero Trust access management. Incident Response: Provide senior-level troubleshooting and root cause analysis for critical network issues, driving swift resolution with minimal impact. Operational Readiness: Manage and respond to PagerDuty alerts while participating in a global on-call rotation to maintain 24/7 network reliability. Collaboration &amp; Reliability: Partner with IT Operations teams to reinforce network performance, availability, and security through proactive monitoring, automation, and architectural improvements. Continuous Innovation: Research evolving threat landscapes and evaluate new network security tools, ensuring the enterprise stays ahead of emerging risks. Basic Qualifications Experience: 8+ years of progressive experience in enterprise network engineering, design, and operations within large-scale, globally distributed environments. Certifications: Professional-level network certification (e.g., CCNP, JNCIP, or equivalent). Core Networking Expertise: Extensive hands-on experience with advanced TCP/IP networking, routing protocols (BGP, OSPF), MPLS, and modern network architectures. Network Automation: Demonstrated proficiency in network automation and infrastructure-as-code using tools such as Python, Ansible, Terraform, or similar. Operating Systems: Familiarity with cross‑platform corporate environments, including macOS, Windows, and other enterprise operating systems. Security Tooling: Proven experience with DNS security platforms and Zero Trust solutions (e.g., Cloudflare, Zscaler, Cisco Umbrella). Preferred Qualifications Cloud Networking: Hands-on experience designing and managing networking in public cloud environments such as AWS, GCP, or Azure. Security Expertise: Strong background in enterprise network security, including DDoS mitigation, IDS/IPS, DNS security, and Zero Trust architectures. SaaS Security Tooling: Deep understanding of modern networking and SaaS-based security platforms (e.g., Zscaler, Cloudflare, Cisco Umbrella) and enterprise firewalls (e.g., Palo Alto). Monitoring &amp; Optimization: Expertise with packet capture, analysis, and advanced network monitoring/performance tools. Team Leadership: Proven track record of mentoring team members and leading technical initiatives in a globally distributed team. PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning. This role is expected to come into our Toronto office 2 days per week, so you can thrive in your new role and fully embrace being a Dutonian! The base salary range for this position is 98,000 - 135,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Sr. Network Engineer

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.As a Strategic Solutions Consultant at PagerDuty, you’ll be a trusted advisor to our most strategic customers and prospects. You’ll partner with sales, customer success, and product teams to design and deliver solutions that drive business value, accelerate adoption, and help customers get the most out of PagerDuty’s platform. What You’ll Do Collaborate with our strategic customers to understand their business challenges and map PagerDuty solutions to their desired business outcomes Lead discovery sessions, solution design workshops, and technical deep-dives Develop and present tailored demonstrations, proof-of-concepts, and value propositions Advise customers on best practices for incident response, digital operations, and service reliability Partner with sales and customer success to drive adoption, expansion, and renewals Act as a bridge between technical and business stakeholders, clearly articulating value and ROI Contribute to sales strategy by identifying opportunities, influencing deal structure, and supporting the sales cycle from discovery to close Provide feedback to product and engineering teams to influence roadmap and improve customer outcomes Stay up-to-date on industry trends, competitive landscape, and PagerDuty’s evolving platform About You 5+ years in a solutions consulting, pre-sales, technical account management, or similar customer-facing role Strong understanding of SaaS, cloud infrastructure, DevOps, or IT operations Proven ability to support and influence sales cycles, with a solid grasp of sales processes and customer buying journeys Excellent communication and presentation skills—you can translate technical concepts for any audience Experience working with enterprise customers and navigating complex organizations Problem-solver with a consultative mindset and a passion for helping customers succeed Ability to travel as needed Bonus Points Experience with PagerDuty or similar incident management platforms Familiarity with automation, observability, or ITSM tools Technical certifications (AWS, Azure, GCP, etc.) &nbsp; Why Join Us: Opportunity to make a significant impact in a rapidly growing market segment. Collaborative and inclusive culture that values diversity. Competitive compensation package including equity, comprehensive benefits, and perks. Flexible work arrangements. Continuous learning opportunities through training, workshops, and conferences. &nbsp; PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning. If you are within a 50 mile radius of the Atlanta office, it is required to come in two times per week, so you can thrive in your new role and fully embrace being a Dutonian! The base salary range for this position is $$164,000.00 - $226,000.00 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Sr. Solutions Consultant II

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.Overview of the Role Are you a problem solver? Do you actively identify the potential roadblocks and provide thoughtful solutions? Are you excellent at running technical discovery processes and can clearly articulate how PagerDuty can positively impact an organization’s digital operations. Do you understand how to make PagerDuty meaningful to each customer, commercial or enterprise? Then this is the right opportunity for you. You are an extraordinary partner – to sales, to product, to your customers. You play the part of consultant, technical salesperson, technical guru, product specialist, and teacher, with a committed dedication to exceptional customer service. You build strong, significant, and compassionate relationships to internal and external partners, no matter their level. You’ve got technical chops. You demonstrate a knowledge of IT monitoring tools or IT Operations. You run the technical discovery process and are capable to handling questions in an RFP, RFI and security questionnaires. You help customers design integrations to provide seamless implementation with their current technology stack. You are an excellent and compelling communicator. You can break down complex technical concepts and explain them clearly to partners from business and technical backgrounds, from a DevOps engineer up to a C Level Executive. You have experience selling in the SaaS world and can articulate the business value of our solution. You are excellent at multi-tasking, are self driven, and can work both independently and with a cross functional team. You have project management skills and account management experience. You come up to speed quickly, love to learn, have a strong working style and impeccable attention to detail.&nbsp; How You Impact Our Vision Our Solutions Consultants sit at the nexus between pre-sales, sales and customer experience and success. Whether it is helping understand the customer environments and potential technical landmines or supporting one of our over 375+ native integrations, you are fundamental to helping customers realize and optimize the PagerDuty’s awesome capabilities. About You 5+ years of pre-sales experience Bachelors degree or higher, preferably in a technical field Ability to do basic scripting (Java, php, Ruby, Perl) and fundamental knowledge of Linux Experience selling SaaS in a fierce environment Strong communication skills to build and manage relationships with new and existing clients, with a focus on growth Ability to travel to customer sites as necessary Preferred Qualifications Understanding of monitoring systems such as New Relic, Nagios, Zenoss, Splunk, ServiceNow and Zabbix You know and understand our space (or you’re already a fan of our product!) Experienced in enterprise and commercial sales PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning. If you are within a 50 mile radius of the San Francisco office, it is required to come in two times per week, so you can thrive in your new role and fully embrace being a Dutonian! The base salary range for this position is $164,000.00 - $226,000.00 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Sr. Solutions Consultant - San Francisco, CA

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.About PagerDuty PagerDuty is building the next generation of our core web platform to enable rapid product innovation, clear domain ownership, and a maintainable, scalable foundation for the future. The Web Evolution team is a high-impact group within the Ops Cloud Platform organization, chartered to lead this transformation and empower teams to confidently own and evolve their domains. Key Responsibilities Ruby on Rails Leadership: Serve as the organization’s foremost expert in Ruby on Rails, bringing the latest best practices, patterns, and innovations to our core web platform. Architectural Strategy: Define and drive the technical architecture for our web platform, focusing on modularity, scalability, and maintainability using modern Rails patterns and tools. Modernization &amp; Innovation: Identify opportunities to evolve our platform architecture, leveraging the latest Rails features, gems, and community standards to improve developer experience and system performance. Collaboration &amp; Enablement: Partner closely with domain teams to understand their needs, provide technical guidance, and ensure seamless integration of new features and improvements. Best Practices &amp; Standards: Establish and promote guidelines for high-quality, maintainable Rails code, automated testing, and CI/CD. Mentorship &amp; Knowledge Sharing: Mentor engineers across the organization, lead technical discussions, and create training materials to elevate Rails expertise company-wide. Communication &amp; Influence: Act as a key liaison between platform and domain teams, facilitating clear communication, driving consensus, and ensuring alignment on technical direction. Continuous Improvement: Stay current with the Ruby on Rails ecosystem, proactively introducing new tools, techniques, and patterns to keep our platform at the forefront of modern web development. Basic Qualifications 8+ years of experience building and architecting large-scale web applications with Ruby on Rails. Deep, up-to-date expertise in Ruby on Rails, including the latest features, patterns, and best practices. Proven track record of leading technical transformations or platform modernization in production environments. Experience with modularization, service boundaries, and evolving complex Rails systems. Significant experience designing, building, testing, and operating distributed systems in a SaaS environment, with a focus on scalability, reliability, and performance.&nbsp; Experience with technologies such as AWS, Kubernetes, Kafka, Redis, MySQL, and modern observability and CI/CD tooling. Excellent communication and collaboration skills, with the ability to partner effectively across multiple engineering teams. Demonstrated ability to mentor and influence engineers at all levels. Preferred Qualifications Experience as a technical leader or architect on platform or infrastructure teams, especially in high-growth SaaS environments. Familiarity with AI-assisted development tools and modern Rails ecosystem gems. Strong understanding of domain-driven design and strategies for incremental modernization. Track record of enabling and supporting shared code ownership models. Passion for building maintainable, scalable systems and empowering teams to move fast with confidence. Why Join Us? You’ll play a pivotal role in shaping the future of PagerDuty’s core platform, working on impactful technical transformations. You’ll have the opportunity to influence architecture, culture, and best practices across the organization, while collaborating with talented engineers and leaders who are passionate about building for scale and reliability. This role is expected to come into our Atlanta office 1 day per week,, so you can thrive in your new role and fully embrace being a Dutonian! The base salary range for this position is 172,000 - 289,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. &nbsp; &nbsp;Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Staff Engineer – Ops Cloud Platform - Ruby on Rails

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.About PagerDuty PagerDuty is building the next generation of our core web platform to enable rapid product innovation, clear domain ownership, and a maintainable, scalable foundation for the future. The Web Evolution team is a high-impact group within the Ops Cloud Platform organization, chartered to lead this transformation and empower teams to confidently own and evolve their domains. Key Responsibilities Ruby on Rails Leadership: Serve as the organization’s foremost expert in Ruby on Rails, bringing the latest best practices, patterns, and innovations to our core web platform. Architectural Strategy: Define and drive the technical architecture for our web platform, focusing on modularity, scalability, and maintainability using modern Rails patterns and tools. Modernization &amp; Innovation: Identify opportunities to evolve our platform architecture, leveraging the latest Rails features, gems, and community standards to improve developer experience and system performance. Collaboration &amp; Enablement: Partner closely with domain teams to understand their needs, provide technical guidance, and ensure seamless integration of new features and improvements. Best Practices &amp; Standards: Establish and promote guidelines for high-quality, maintainable Rails code, automated testing, and CI/CD. Mentorship &amp; Knowledge Sharing: Mentor engineers across the organization, lead technical discussions, and create training materials to elevate Rails expertise company-wide. Communication &amp; Influence: Act as a key liaison between platform and domain teams, facilitating clear communication, driving consensus, and ensuring alignment on technical direction. Continuous Improvement: Stay current with the Ruby on Rails ecosystem, proactively introducing new tools, techniques, and patterns to keep our platform at the forefront of modern web development. Basic Qualifications 8+ years of experience building and architecting large-scale web applications with Ruby on Rails. Deep, up-to-date expertise in Ruby on Rails, including the latest features, patterns, and best practices. Proven track record of leading technical transformations or platform modernization in production environments. Experience with modularization, service boundaries, and evolving complex Rails systems. Significant experience designing, building, testing, and operating distributed systems in a SaaS environment, with a focus on scalability, reliability, and performance.&nbsp; Experience with technologies such as AWS, Kubernetes, Kafka, Redis, MySQL, and modern observability and CI/CD tooling. Excellent communication and collaboration skills, with the ability to partner effectively across multiple engineering teams. Demonstrated ability to mentor and influence engineers at all levels. Preferred Qualifications Experience as a technical leader or architect on platform or infrastructure teams, especially in high-growth SaaS environments. Familiarity with AI-assisted development tools and modern Rails ecosystem gems. Strong understanding of domain-driven design and strategies for incremental modernization. Track record of enabling and supporting shared code ownership models. Passion for building maintainable, scalable systems and empowering teams to move fast with confidence. Why Join Us? You’ll play a pivotal role in shaping the future of PagerDuty’s core platform, working on impactful technical transformations. You’ll have the opportunity to influence architecture, culture, and best practices across the organization, while collaborating with talented engineers and leaders who are passionate about building for scale and reliability. This role is expected to come into our Toronto office 1 day per week,, so you can thrive in your new role and fully embrace being a Dutonian! The base salary range for this position is 157,000 - 238,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. &nbsp; &nbsp;Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.*Must be located in Bay Area!* Overview of the Role PagerDuty is seeking an Strategic Growth Account Executive with experience selling SaaS products to Enterprise accounts. In this role, you will report to a Regional Sales Director. We are seeking a dynamic sales professional who not only embraces technology but also knows how to excel while doing it! We're on the lookout for someone with a consultative sales approach, a proven knack for driving sales growth, and the ability to captivate a tech-savvy audience. In this role, you will exhibit all the characteristics associated with a high performance sales culture, specifically leading and managing a pipeline of new business expansion opportunities within our existing accounts to deliver results against sales targets. Your territory will consist of strategic Global 2000 accounts and focused on approximately 6 accounts. You will need to have the ability to go wide within accounts to align our operations cloud story to different stakeholders (multi-product catalog).&nbsp;&nbsp; As a customer-centric organization, PagerDuty places immense value on delivering exceptional sales experiences. Your mission will be to go above and beyond, ensuring our customers receive nothing short of the finest sales journey imaginable.&nbsp; This isn't just a job—it's an opportunity to showcase your sales prowess, leverage your tech-savviness, and inject your vibrant personality into every interaction. Join PagerDuty and be a part of a thrilling sales adventure where you'll thrive, have fun, and make a significant impact! Key Responsibilities: Value Selling-&nbsp; focus on highlighting the unique PD value and benefit our products and services can provide to a customer. It goes beyond just features and price, emphasizing the impact and solutions that address the customer's specific needs or challenges Possess a deep understanding the problems and focus areas of your stakeholders and effectively communicating the technical wins and strategic business outcomes we can align to and drive with a PagerDuty partnership&nbsp; Develops strategic plans that anticipate and address customer needs and preferences based on competitor knowledge and industry trends Identifies long-term strategies to grow accounts by aligning with our customers Big Problems and objectives Sales Effectiveness- Establishing, overseeing and maintaining genuine connections with customers Negotiate positive business outcomes with existing customers for PagerDuty Managing and closing complex, multi-product sales cycles for Fortune 500 accounts Conducts consistent and effective conversations with the senior-level executives (SVP+) to garner interest and support for new initiatives Strong presentation skills verbally and visually by customizing content and slides to an internal or external audience; Shares information with customers to build credibility, show integrity, and highlight the value of PagerDuty; and tailors presentations to suit the audience's level and interests.&nbsp; Encourages positive conversations between existing customers and sales teams, leading to solutions aligned with the customer's strategic vision.&nbsp; Sales Execution- Ensuring that one’s own and other’s work and information are complete and accurate; careful preparation for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled to contribute to PagerDuty's long-term strategic initiatives Planning - Mapping out your territory assignment, priority account targets and working with your greater support team to drive an effective territory strategy Utilize historical data and market trends to provide accurate forecasts to management Prospecting - leveraging our Marketing, Alliances, BDR programs to develop a point of view and approach to opening net new logo opportunities with a specific focus on Executive level alignment Create effective strategies and qualify opportunities within accounts, including plans for winning business for PagerDuty&nbsp; Documenting key qualification details, including use case, purchase timeframes, and next steps (MEDDICC &amp; COM Framework) Proactively engages internal resources and partners at the right time and in the right manner in order to move the sales process forward throughout their accounts. Basic Qualifications 12+ years field sales experience, preferably in software sales / SaaS sales 6+ years of experience expanded into new areas of existing accounts&nbsp; Strategic Account Management experience with Fortune 500 companies&nbsp; Experience selling to C-level executives Sold in a multi-product selling environment before Travel expectations around 30% Preferred Qualifications Effective time management, complex deal management, account planning, and analytical skills Consistent track record of exceeding sales targets Self-sufficient with the ability to work independently and collaboratively Previous Sales Methodology training (e.g. MEDDIC, SPIN, Command of Message, Challenger Sales) The base salary range for this position is 160,000 - 185,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Strategic Account Executive

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.Overview of the Role PagerDuty is seeking an Strategic Growth Account Executive with experience selling SaaS products to Enterprise accounts. In this role, you will report to a Regional Sales Director. We are seeking a dynamic sales professional who not only embraces technology but also knows how to excel while doing it! We're on the lookout for someone with a consultative sales approach, a proven knack for driving sales growth, and the ability to captivate a tech-savvy audience. In this role, you will exhibit all the characteristics associated with a high performance sales culture, specifically leading and managing a pipeline of new business expansion opportunities within our existing accounts to deliver results against sales targets. Your territory will consist of strategic Global 2000 accounts and focused on approximately 6 accounts. You will need to have the ability to go wide within accounts to align our operations cloud story to different stakeholders (multi-product catalog).&nbsp;&nbsp; As a customer-centric organisation, PagerDuty places immense value on delivering exceptional sales experiences. Your mission will be to go above and beyond, ensuring our customers receive nothing short of the finest sales journey imaginable.&nbsp; This isn't just a job—it's an opportunity to showcase your sales prowess, leverage your tech-savviness, and inject your vibrant personality into every interaction. Join PagerDuty and be a part of a thrilling sales adventure where you'll thrive, have fun, and make a significant impact! Key Responsibilities: Value Selling-&nbsp; focus on highlighting the unique PD value and benefit our products and services can provide to a customer. It goes beyond just features and price, emphasising the impact and solutions that address the customer's specific needs or challenges Possess a deep understanding the problems and focus areas of your stakeholders and effectively communicating the technical wins and strategic business outcomes we can align to and drive with a PagerDuty partnership&nbsp; Develops strategic plans that anticipate and address customer needs and preferences based on competitor knowledge and industry trends Identifies long-term strategies to grow accounts by aligning with our customers Big Problems and objectives Sales Effectiveness- Establishing, overseeing and maintaining genuine connections with customers Negotiate positive business outcomes with existing customers for PagerDuty Managing and closing complex, multi-product sales cycles in the Global 2000 segment&nbsp; Conducts consistent and effective conversations with the senior-level executives (SVP+) to garner interest and support for new initiatives Strong presentation skills verbally and visually by customising content and slides to an internal or external audience; Shares information with customers to build credibility, show integrity, and highlight the value of PagerDuty; and tailors presentations to suit the audience's level and interests.&nbsp; Encourages positive conversations between existing customers and sales teams, leading to solutions aligned with the customer's strategic vision.&nbsp; Sales Execution- Ensuring that one’s own and other’s work and information are complete and accurate; careful preparation for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled to contribute to PagerDuty's long-term strategic initiatives Planning - Mapping out your territory assignment, priority account targets and working with your greater support team to drive an effective territory strategy Utilize historical data and market trends to provide accurate forecasts to management Prospecting - leveraging our Marketing, Alliances, BDR programs to develop a point of view and approach to opening net new logo opportunities with a specific focus on Executive level alignment Create effective strategies and qualify opportunities within accounts, including plans for winning business for PagerDuty&nbsp; Documenting key qualification details, including use case, purchase timeframes, and next steps (MEDDICC &amp; COM Framework) Proactively engages internal resources and partners at the right time and in the right manner in order to move the sales process forward throughout their accounts. Basic Qualifications 12+ years field sales experience, preferably in software sales / SaaS sales 6+ years of experience expanded into new areas of existing accounts&nbsp; Strategic Account Management experience with Fortune 500 companies&nbsp; Experience selling to C-level executives Sold in a multi-product selling environment before Travel expectations around 30% Preferred Qualifications Effective time management, complex deal management, account planning, and analytical skills Consistent track record of exceeding sales targets Self-sufficient with the ability to work independently and collaboratively Previous Sales Methodology training (e.g. MEDDIC, SPIN, Command of Message, Challenger Sales) Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.*Must be located in Dallas or Houston TX! Overview of the Role PagerDuty is seeking an Strategic Growth Account Executive with experience selling SaaS products to Enterprise accounts. In this role, you will report to a Regional Sales Director. We are seeking a dynamic sales professional who not only embraces technology but also knows how to excel while doing it! We're on the lookout for someone with a consultative sales approach, a proven knack for driving sales growth, and the ability to captivate a tech-savvy audience. In this role, you will exhibit all the characteristics associated with a high performance sales culture, specifically leading and managing a pipeline of new business expansion opportunities within our existing accounts to deliver results against sales targets. Your territory will consist of strategic Global 2000 accounts and focused on approximately 6 accounts. You will need to have the ability to go wide within accounts to align our operations cloud story to different stakeholders (multi-product catalog).&nbsp;&nbsp; As a customer-centric organization, PagerDuty places immense value on delivering exceptional sales experiences. Your mission will be to go above and beyond, ensuring our customers receive nothing short of the finest sales journey imaginable.&nbsp; This isn't just a job—it's an opportunity to showcase your sales prowess, leverage your tech-savviness, and inject your vibrant personality into every interaction. Join PagerDuty and be a part of a thrilling sales adventure where you'll thrive, have fun, and make a significant impact! Key Responsibilities: Value Selling-&nbsp; focus on highlighting the unique PD value and benefit our products and services can provide to a customer. It goes beyond just features and price, emphasizing the impact and solutions that address the customer's specific needs or challenges Possess a deep understanding the problems and focus areas of your stakeholders and effectively communicating the technical wins and strategic business outcomes we can align to and drive with a PagerDuty partnership&nbsp; Develops strategic plans that anticipate and address customer needs and preferences based on competitor knowledge and industry trends Identifies long-term strategies to grow accounts by aligning with our customers Big Problems and objectives Sales Effectiveness- Establishing, overseeing and maintaining genuine connections with customers Negotiate positive business outcomes with existing customers for PagerDuty Managing and closing complex, multi-product sales cycles for Fortune 500 accounts Conducts consistent and effective conversations with the senior-level executives (SVP+) to garner interest and support for new initiatives Strong presentation skills verbally and visually by customizing content and slides to an internal or external audience; Shares information with customers to build credibility, show integrity, and highlight the value of PagerDuty; and tailors presentations to suit the audience's level and interests.&nbsp; Encourages positive conversations between existing customers and sales teams, leading to solutions aligned with the customer's strategic vision.&nbsp; Sales Execution- Ensuring that one’s own and other’s work and information are complete and accurate; careful preparation for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled to contribute to PagerDuty's long-term strategic initiatives Planning - Mapping out your territory assignment, priority account targets and working with your greater support team to drive an effective territory strategy Utilize historical data and market trends to provide accurate forecasts to management Prospecting - leveraging our Marketing, Alliances, BDR programs to develop a point of view and approach to opening net new logo opportunities with a specific focus on Executive level alignment Create effective strategies and qualify opportunities within accounts, including plans for winning business for PagerDuty&nbsp; Documenting key qualification details, including use case, purchase timeframes, and next steps (MEDDICC &amp; COM Framework) Proactively engages internal resources and partners at the right time and in the right manner in order to move the sales process forward throughout their accounts. Basic Qualifications 12+ years field sales experience, preferably in software sales / SaaS sales 6+ years of experience expanded into new areas of existing accounts&nbsp; Strategic Account Management experience with Fortune 500 companies&nbsp; Experience selling to C-level executives Sold in a multi-product selling environment before Travel expectations around 30% Preferred Qualifications Effective time management, complex deal management, account planning, and analytical skills Consistent track record of exceeding sales targets Self-sufficient with the ability to work independently and collaboratively Previous Sales Methodology training (e.g. MEDDIC, SPIN, Command of Message, Challenger Sales) The base salary range for this position is 160,000 - 185,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Strategic Account Executive - Dallas/Houston TX

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.Job Overview In this role the Partner GTM Senior Manager for our Enterprise Sales Segment and will be responsible for driving partner GTM activities in our most strategic accounts with our most strategic partners.&nbsp;&nbsp; &nbsp; Key Responsibilities Partner Strategy:&nbsp; Work with first and second line sales and CSG leaders to build, implement and drive a partner GTM strategy specific to the Strategic Account segment.&nbsp; Go-to-Market Collaboration:&nbsp; Collaborate with Partner Development teams to action partner sales plays, offerings and industry solutions to the field sales and CSG teams &nbsp; Partner Engagement: Identify, establish, and nurture key relationships at every level of a strategic partner organization.&nbsp; Relationship Management: Build and maintain strong relationships with key stakeholders within partner organizations, ensuring alignment of objectives and mutual success. Sales Enablement: Work closely with the sales team to develop and deliver training, tools, and resources to ensure effective GTM motion with partners. Market Intelligence: Stay informed about industry trends, evolving partner capabilities, regulatory changes, and shifts in the competitive landscape to identify opportunities and risks.&nbsp; Performance Reporting &amp; Stakeholder Cadences: Provide effective and timely internal and external communication and coordination of PagerDuty's performance against the partnership’s stated goals and initiatives.&nbsp; Including progress to goal, program/initiative effectiveness, investment strategies.&nbsp; Conduct regular cadence between partner and PagerDuty stakeholders (Partner Development, Sales, CSG partner ) Event Participation: Represent PagerDuty at public sector events, conferences, and industry forums to promote our solutions and expand our network. Basic Qualifications 5+ Years Experience:&nbsp; Supporting Strategic Enterprise sales organizations in a Partner Sales role In a Business Development or Ecosystem Sales for a GSI or large RSI Industry Knowledge:&nbsp;Deep understanding of contemporary partnering models, methodologies and GTM approaches.&nbsp; Deep understanding of the benefits and relative value of various routes to market. Working knowledge of basic contracting, technical documentation and marketing techniques.&nbsp; Understanding of offering creation, marketing, lead generation and professional services organization key performance indicators Relationship Building:&nbsp; Proven ability to build and maintain positive, trusting, working relationships with key internal and external stakeholders all while delivering results in a highly complex, matrixed global organization. Strategic Thinking: High degree of natural curiosity.&nbsp; Strong strategic planning and analytical skills, with the ability to develop and execute comprehensive partnership strategies.&nbsp; High tolerance for ambiguity with the ability to execute in a changing environment and get work done. Communication Skills: Excellent verbal and written communication skills, with the ability to influence and engage senior executives. Leadership &amp; Collaboration: Proven ability to build, collaborate, lead and execute strategy in a cross-functional environment. Significant experience working with sales, marketing, product, and legal teams.&nbsp; Willingness to Travel&nbsp;as needed &nbsp; The base salary range for this position is 126,000 - 193,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Strategic Alliances Senior Manager

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.The Strategic Customer Success Manager is aligned at the customers' key stakeholder level, building and fostering strong relationships to help customers accelerate their digital journey. Customer Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customers needs. Responsibilities: Build and foster executive-level trusted advisor relationships with the customer’s IT, Engineering and Support organizations. Demonstrates hands-on PagerDuty Product knowledge by applying it to the customer's business priorities. Guide a customer on process, people and change management best practices to drive customers adoption of real time operations. Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan. Produce and execute a comprehensive adoption path of PagerDuty products, showing the current state, target future state with timeline. Deliver business value and innovation to a customer’s business by understanding the customers’ opportunity to reduce cost and drive growth. When appropriate, recommend additional expert services needed to drive success. Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates. Represent the voice of the customer to inform our sales process or product roadmap. Lead the cross functional post-sales team at PagerDuty, delivering a seamless experience on behalf of the customer. Prepare and facilitate business review meetings, training sessions, webinars, demos, and other strategic and supportive interactions. Predict and forecast risk, renewal and expansion within the customer portfolio. Basic Qualifications: Experienced professional with at least 12-15 years of relevant industry expertise in dynamic, customer-facing role within a B2B SaaS organization Strong consulting skills and proven results working as a trusted advisor to drive business value for customers. Ability to drive effective and influencing conversations at the C-level; facilitation of difficult discussions and adept at handling objections. Experience building Business value ROI models Preferred Qualifications: Solid understanding of IT enterprise architecture, Devops principles and modern IT monitoring is strongly preferred. Experience working in a DevOps environment or with a company going through a transition to DevOps. PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning. This role is expected to come into our Sydney office 1-2 times per week, so you can thrive in your new role and fully embrace being a Dutonian! &nbsp;Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.Vice President, Product Marketing PagerDuty is seeking a Vice President, Product Marketing who will be the voice of the market to the business, influence our product roadmap, and develop and own product and platform positioning that differentiates PagerDuty in the marketplace. As our VP of Product Marketing, you will play a key role in defining and educating our market while ensuring that our customer-facing teams have everything they need to win. With a proven track record of management success, you will build and lead a high-performing group encompassing product marketing, solutions &amp; industry marketing, and market intelligence (inclusive of competitive intel). You’re excited to bring to PagerDuty an arsenal of best practices, a customer-obsessed point of view, and a history of fostering tight collaboration across Marketing, Product and Sales, and we can’t wait to meet you. What we expect from you: Strategy Architect, deliver and iterate on strategic messaging and value proposition articulations for our platform and products that equips the sales teams to close deals, supports successful product launches, and deploys through all market-facing communication touch points (website, sales messages, content, etc.). Be a strategic partner to our Product teams by bringing deep domain expertise in defining personas, influencing strategic roadmap decisions, and compellingly articulating customer needs as well as market and competitive dynamics.&nbsp; Understand and disseminate market insights, customer requirements, usage and buying behavior, and the partner ecosystem to better identify market opportunities and customer demand for PagerDuty’s offerings. Maintain a deep understanding of our current and upcoming product and product plans in alignment with product leadership. Contribute to pricing &amp; packaging strategy with customer, market and competitive insights that maximize market fit with focus on increasing revenue and deal size. Own the external launch process from design to delivery for our platform and its products. Leadership Build, mentor, and inspire a world-class, data-driven product marketing team.&nbsp; Define team’s strategy, goals, budget, and hiring to build and measure team results. Design and implement a metrics-driven framework for measuring PMM impact, from pipeline to adoption to retention.&nbsp; Ensure that all product marketing work is guided with deep knowledge of our products and the business problems they solve and offers data-driven insights to frame the problems. Build strong relationships with cross-functional departments, including Product, Field, and Sales Enablement, to ensure alignment with clear GTM plans that empower every team to succeed. Enablement Partner hand-in-hand with Sales Enablement to equip our sales teams to win more deals with messaging, sales strategies, materials, tools, and market knowledge, with the aim of increasing close rates, competitor win rates, decreasing sales cycle length, and increasing annual contract value. Create value based, solutions-oriented, product-informed content and positioning, in partnership with our Corporate Marketing and Content teams, to ensure we deliver stories and artifacts that focus on business value and address each part of the buyer’s journey. Drive and inspire PagerDuty thought leaders - from&nbsp; building keynote presentations, writing compelling articles, speaking on the company’s behalf, and brief decision makers, all in an effort to solidify our position as the thought leader in modern digital operations. Nurture and leverage relationships with industry thought leaders, influencers, key strategic customers and partners to help increase market awareness about PagerDuty. Lead the creation, design, and enablement of our externally-facing product demos.&nbsp; Work with the partner teams to develop solutions that support PagerDuty’s GTM plays and deliver value to partners and customers. Requirements: 10-15 years of experience in product marketing and related marketing functions in the software industry Relevant domain expertise strongly preferred 8+ years of progressive management experience, with an emphasis on leadership, and engaging global and local stakeholders Demonstrated ability to build trusted relationships with executive sponsors and practitioners Experience with enterprise Software-as-a-Service offerings; technical background or clear understanding of developer products a plus Experience supporting an Integrated GTM motions that includes Product-led Growth, Sales, Partners, and technology ecosystems Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

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