PagerDuty (NYSE: PD) is a leading digital operations management platform, founded in 2009. The company's innovative incident response system has revolutionized how businesses manage and resolve critical issues in real-time, ensuring seamless operations and customer satisfaction. PagerDuty's cloud-based solutions are trusted by organizations worldwide to deliver exceptional digital experiences and maintain business continuity.

pagerduty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.At PagerDuty, we’re reimagining how teams learn from and respond to technology incidents—and we’re looking for a passionate SDE-2 engineer to join us on that journey. You’ll help design and build the next generation of features that power our core system for post-incident learning and agentic (AI-driven) workflows—tools that help our customers turn insights into continuous improvement. Here, you’ll collaborate with talented engineers who are deeply committed to excellence, innovation, and lifting each other up. If you’re excited by solving meaningful problems, growing alongside others who share your curiosity and drive, and contributing to PagerDuty’s mission of making the world’s digital operations more reliable and resilient, this is the place to make your mark. Key Responsibilities&nbsp; We don’t hire based on experience with a handful of tools - experience with our stack is just a bonus. Instead, we want smart, capable people who can learn our tools quickly (and suggest new ones!) as needed. Some of the technologies that have been introduced by our great engineers include: Java, Kafka, MySQL,&nbsp;React.js, AWS.&nbsp; You will work with a wide range of systems, processes, and technologies to build features and solve customer problems.&nbsp; You will build and ship new customer-facing features, working directly with a product manager, customer support team, and a team of engineers.&nbsp; You will collaborate with other teams (such as product, UX, and other engineering teams) to deliver the highest quality experience on all platforms.&nbsp; You will provide code reviews for your fellow team members.&nbsp; You, along with your team members, will own and maintain the production systems that you build over the long term, be on-call for production issues, and steer the future direction of the components.&nbsp; Participating in your team’s on-call rotation, triaging and addressing production issues as they arise. &nbsp; Basic Qualifications You have 3+ years of development experience working on customer-facing SaaS applications and web-based systems.&nbsp; Proficiency in at least one modern programming language (e.g., Python, Java, TypeScript/JavaScript, Go, or Ruby) You have experience working in an agile environment with iterative development and fast feedback.&nbsp; Experience with modern AI assisted coding environments such as Cursor, Claude, Windsurf, etc. You have experience with tools that ensure your high-quality work makes a smooth, automated, repeatable transition from your machine to our staging and production environments. Solid understanding of web or service development basics (APIs, HTTP, JSON, REST) Familiarity with version control and collaborative workflows (Git, pull requests, code reviews) Clear, concise communication and a collaborative, growth-oriented attitude Test-first mindset: can write unit/integration tests and reason about correctness &nbsp; Preferred Qualifications Bachelor’s degree in Computer Science or related field, or equivalent practical experience Public cloud engineering on AWS (preferred) &nbsp; The base salary range for this position is 115,000 - 165,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. &nbsp; PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning. This role is expected to come into our Toronto office 2 days per week, so you can thrive in your new role and fully embrace being a Dutonian!Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Software Engineer 2 - Team Incident Analysis

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.. PagerDuty is seeking a Full-Stack Software Engineer to join our diverse and customer-focused team!&nbsp; In this role, you’ll be working on our scheduling platform which is a core piece of our business to help organizations distribute on-call responsibilities across their teams. This is an exciting opportunity as you’ll help us realize the long term vision for the product to build flexible and extensible scheduling capabilities powered by AI-native foundations. You’ll architect and build a suite of highly available services, scalable databases and reliable data streams while pioneering agentic development practices that leverage AI as a first-class engineering partner.&nbsp; You will also have plenty of opportunities to partner with the product and design teams on shaping new products and features for our customers. &nbsp;The ideal candidate will have full stack experience with Java, and React and be responsible for promoting engineering excellence principles with our design, dev, test and release cycles. Why we need you The Mobilization Team is looking for a passionate software engineer to help us build the future of Schedules for the Operations Cloud. As an engineer on the team, you’ll be working on our scheduling platform which is a core piece of our business to help organizations distribute on-call responsibilities across their teams.&nbsp; You’ll help us realize the long term vision for the product to build innovative, flexible and extensible scheduling capabilities by architecting and building AI-native foundations (a suite of highly available services, scalable databases and reliable data streams accessed via an agentic framework).&nbsp; You will also have plenty of opportunities to partner with the product and design teams on shaping new products and features for our customers. You’ll also be responsible for promoting engineering excellence principles with our AI-first design, dev, test and release cycles. Key Responsibilities From day one, you’ll be designing, coding, testing and shipping backend applications or micro-services, APIs or front-end interfaces that ensure we deliver secure, highly reliable and scalable solutions to our customers. Since we own and operate what we build, you’ll collaborate closely with engineers across teams. With 20,000+ global customers and growing, you’ll be solving really interesting technical challenges while helping to scale our product to keep up with demand. Participating in your team’s on-call rotation, triaging and addressing production issues as they arise. Basic&nbsp; Qualifications&nbsp; Minimum of 4 years of experience designing, building, and operating large systems with scalability, availability, and performance requirements. Development experience working on customer-facing and web-based systems. Demonstrated experience with Java/ Python, React, AI coding tools You have built or worked on a customer-facing product Preferred Qualifications You have operational experience in a cloud technologies such as AWS You have operational experience with databases &amp; tools (e.g. MySQL, Aurora, Kafka, NoSQL, applying software engineering principles to data problems, etc.) Experience building user-facing public APIs You’ve had experience designing &amp; implementing distributed and highly available systems &nbsp; The base salary range for this position is 113,000 - 190,300 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. **This role is expected to come into our Atlanta office 2 days a week, so you can thrive in your new role and fully embrace being a Dutonian!**Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Software Engineer - Core Product

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.Overview We are seeking a highly experienced and technically proficient Billing and Revenue Systems IT Product Manager to drive the strategy, roadmap, and delivery of our critical billing, revenue recognition, and order-to-revenue (O2R) systems. The ideal candidate brings 5–8 years of dedicated O2R experience, with deep hands-on expertise in Zuora Billing and Zuora Revenue (RevPro), and a strong foundation in finance and subscription revenue operations. This role requires a candidate who understands the business impact behind every system decision — someone who can speak fluently in ARR, deferred revenue, and ASC 606 as comfortably as they navigate Zuora data models and API integrations. This position demands a unique blend of product management acumen, financial domain expertise, technical depth, and the ability to bridge Finance, IT, and Engineering teams. You will also serve as an early adopter and champion of AI-powered tools and automation to continuously improve the efficiency and intelligence of billing and revenue operations. You will partner closely with a Zuora Administrator who handles day-to-day operational work and support. &nbsp; Key Responsibilities Business Solutioning: Proactively identify and solve complex business challenges through benchmarking, competitive research, and stakeholder engagement across Finance, Sales, and Operations. Translate financial KPIs — including ARR, MRR, NRR, churn, and deferred revenue — into system requirements and deliver best-in-class solutions that incorporate emerging trends in subscription management and revenue recognition (ASC 606/IFRS 15). Requirements Translation &amp; Execution: Transform high-level business and finance objectives into clear, actionable system requirements that guide design and implementation phases with precision. Ensure requirements account for revenue accounting impact, financial close timelines, and audit readiness. Zuora Subject Matter Expert (SME): Serve as the organization's primary authority on Zuora Billing and Zuora Revenue (RevPro) — including product architecture, data models, custom objects, workflow configurations, rule sets, and integration points within the broader O2R ecosystem (Salesforce CPQ, NetSuite ERP). Stay current on Zuora roadmap releases and proactively assess impact to existing configurations. Finance &amp; Revenue Operations Partnership: Act as the key systems partner to Finance, Revenue Accounting, and Revenue Operations teams. Develop deep understanding of how billing system configurations drive financial outcomes, including revenue recognition schedules, contract modifications, standalone selling prices (SSPs), and period-end close processes. System Design &amp; Scalability: Partner with engineering and technical architects to ensure system designs are scalable, maintainable, and compliant with security and regulatory standards. Architect solutions that support business growth, new pricing models, and evolving revenue recognition requirements. AI-Driven Process Innovation: Identify and champion opportunities to leverage AI, machine learning, and intelligent automation to streamline billing operations, reduce manual effort, and workflow automation. Use generative AI tools to accelerate requirements documentation, testing, and knowledge management. Agile Development Leadership: Lead agile delivery (Scrum/Kanban), including backlog prioritization, sprint planning, daily stand-ups, and retrospectives to drive continuous improvement and velocity. System Deployment &amp; Quality Assurance: Oversee configuration changes, manage User Acceptance Testing (UAT), and ensure successful deployment of new features across Zuora Billing and Zuora Revenue platforms. Define and maintain test scripts that validate financial accuracy and compliance. Change Management &amp; User Adoption: Lead change management initiatives — including developing training materials, conducting user training sessions, and driving adoption of new features and processes. Communicate the 'why' behind system changes to Finance and Operations stakeholders to ensure buy-in and smooth transitions. SOX Compliance &amp; Controls: Maintain and document SOX controls for billing and revenue systems, ensuring adherence to internal control frameworks and supporting audit requirements. Partner with Internal Audit to address control gaps and maintain a robust compliance posture. Vendor Relationship Management: Build and maintain strong relationships with Zuora and other key vendors, serving as the primary point of contact to influence product roadmaps, escalate issues, and leverage vendor expertise to drive business value. Risk &amp; Delivery Management: Proactively manage project risks, resolve emerging issues, and ensure timely, high-quality delivery of all O2R initiatives. Priority Management &amp; Stakeholder Relations: Effectively manage competing priorities by assessing urgency and business impact, making informed trade-off decisions, and maintaining strong stakeholder relationships through transparent communication and expectation management. User-Centric System Design: Maintain a customer service-oriented mindset, keeping end users at the forefront of system design while balancing business requirements and technical constraints to deliver intuitive, efficient solutions. &nbsp; Basic Qualifications Experience: 5–8 years in IT product management, systems analysis, or similar roles focused on financial/billing systems within a SaaS or subscription business environment. Zuora Expertise (Mandatory): Deep, hands-on experience configuring and implementing Zuora Billing and Zuora Revenue (RevPro), including subscription products, rate plans, discount schedules, billing rules, revenue recognition rules, performance obligations, and custom objects. Proven ability to architect end-to-end billing and revenue solutions, not just administer them. Finance &amp; Revenue Domain Knowledge: Strong understanding of SaaS subscription financial models and revenue metrics including ARR, MRR, NRR, churn, and gross retention. Deep knowledge of revenue recognition under ASC 606/IFRS 15, including contract modifications, variable consideration, standalone selling prices (SSPs), and deferred/unbilled revenue accounting. Ability to partner effectively with Revenue Accounting, FP&amp;A, and RevOps teams. O2R Proficiency: Comprehensive understanding of the subscription lifecycle: Quote-to-Order, Order-to-Cash, Order-to-Revenue, Invoicing, Payment Processing, and Revenue Accounting — and how each stage affects financial reporting and compliance. AI &amp; Automation Skills: Demonstrated ability to apply AI and automation tools to improve operational workflows. Experience using generative AI tools for productivity, documentation, or analysis. Ability to evaluate AI-powered solutions for billing operations (e.g., anomaly detection, revenue forecasting, contract intelligence) and make informed build-vs-buy recommendations. Technical Skills: Proficiency with relational databases, SQL/ZOQL queries for data analysis and reconciliation, and API-based system integration. Collaboration: Exceptional communication and stakeholder management skills with proven ability to influence and lead cross-functional teams spanning Finance, IT, and Engineering. Ability to translate complex technical concepts for finance audiences, and vice versa. &nbsp; Preferred Qualifications Zuora Certification: Zuora Certified Administrator or Zuora Certified Revenue Analyst/Developer. Integration Experience: Proven track record integrating Zuora Billing and Zuora Revenue with major ERP platforms (e.g., NetSuite) and CRM/CPQ systems (e.g., Salesforce CPQ), including data mapping, API design, and error handling. AI/ML Application in Finance Systems: Experience evaluating or implementing AI-driven enhancements to billing or revenue workflows — such as intelligent invoice generation, automated revenue allocation, predictive churn analysis, or natural language querying of financial data. Public Company Experience: Experience at a publicly traded company with direct ownership of SOX controls, audit support, and finance systems compliance processes. Revenue Intelligence Platforms: Familiarity with revenue intelligence or analytics tools (e.g., Clari, Gong, Salesforce Revenue Cloud) and how they integrate with core billing and revenue systems. Education:&nbsp;Bachelor's degree in Business, Finance, Accounting, Computer Science, or related field. Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

IT Product Manager - Billing and Revenue Systems

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.We're seeking a Software Engineer I to join PagerDuty's Notification Platform team. You'll be instrumental in developing and enhancing our event-driven notification systems, ensuring our customers receive critical alerts promptly and reliably. Our platform is a leader in high-reliability and resiliency, delivering notifications across SMS, Voice, Push, email, and other vital channels. As a Software Development Engineer I, you’ll contribute to a core platform that sits at the heart of our Operations Cloud, learning from experienced mentors while shipping impactful, reliable software. You’ll collaborate across teams, grow your systems thinking, and see your work translate into meaningful outcomes for customers—faster recovery, fewer disruptions, and more time for teams to innovate. Key Responsibilities Ship product features end-to-end with guidance: design, implement, test, deploy, and iterate Write clean, maintainable, and well-tested code in our primary stack (e.g., Elixir, Java, JavaScript/Typescript, React) Review peers’ code and incorporate feedback to raise code quality and consistency Build and maintain automated tests (unit, integration) and help keep CI/CD pipelines healthy Use dashboards to monitor and improve performance and reliability Fix bugs, address regressions quickly, and learn from incidents Follow secure coding practices and help protect user data and systems Document decisions, APIs, and onboarding notes for future maintainers Participate in agile rituals (standups, planning, retros) and communicate progress/risks early Participate in the team's on-call rotation, after extensive training &amp; mentorship Collaborate closely with product, design, and other engineers to scope work and break down tasks Basic Qualifications Strong CS fundamentals: data structures, algorithms, complexity, and basic systems design Basic understanding of modern distributed asynchronous systems Proficiency in at least one modern programming language (e.g., Python, Java, TypeScript/JavaScript, Go, or Ruby) Solid understanding of web or service development basics (APIs, HTTP, JSON, REST) Familiarity with version control and collaborative workflows (Git, pull requests, code reviews) Test-first mindset: can write unit/integration tests and reason about correctness Preferred Qualifications Clear, concise communication and a collaborative, growth-oriented attitude Bachelor’s degree in Computer Science or related field, or equivalent practical experience &nbsp; PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning. This role is expected to come into our Toronto office 2 days per week, so you can thrive in your new role and fully embrace being a Dutonian! The base salary range for this position is 97,000 - 147,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Software Engineer I - Core Product - Notification Platform Team

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.Senior Product Manager for AI and Automation PagerDuty is redefining how modern engineering and operations teams work. PagerDuty’s Automation Platform includes Workflows, Actions, Connectors, and a growing agentic layer built on Skills and Tools. This is the backbone of how teams eliminate toil, respond to incidents autonomously, and ultimately enable AI-native SRE agents. As Senior Product Manager for AI and Automation, you will own product strategy and execution across our Operations Cloud SaaS and on-premises automation products and lead the roadmap for the agentic automation experience we’re building for autonomous SRE agents. This is a high-visibility, high impact role that sits at the intersection of developer tooling, enterprise operations, and frontier AI product design. You will report directly to the Senior Director of Product Management for the AI &amp; Automation group and will partner tightly with engineering, design, GTM, and enterprise customers. Key Responsibilities&nbsp;&nbsp; Define and drive the multi-year roadmap for Workflows and Actions, covering both cloud-delivered SaaS and on-premises deployments. Lead product definition for the agentic layer of PagerDuty’s automation platform — the Skills, Tools, and Connectors that enable AI agents to act autonomously in production environments. Define the model for how autonomous SRE agents interact with automation primitives: invoking runbooks, triggering Actions, calling external APIs via Connectors, and escalating when confidence is low. Work closely with engineering to define the trust, safety, and audit boundaries required before automation can act on behalf of an agent rather than a human. Partner with AI/ML teams and external model providers to ensure PagerDuty’s agentic experience is differentiated by domain — leveraging deep SRE context rather than generic automation. Own the customer-facing surface of agentic authorization — ensuring permissions, audit logs, and scoping controls are a natural and frictionless extension of current enterprise permissioning models. Identify and close gaps in the current platform by synthesizing customer feedback, usage data, competitive signals, and engineering constraints into a coherent strategy. Basic Qualifications 5+ years of product management experience shipping customer-facing software at scale; SaaS B2B strongly preferred. Deep fluency in the SRE and DevOps domain — you understand how on-call rotations work, what makes a runbook effective, and what it means to operate production systems. Hands-on experience with workflow automation, integration platforms, job schedulers, or infrastructure tooling. Ability to think clearly about authorization models — you don’t need to write policy engine code, but you must be able to reason about principals, permissions, scopes, and trust delegation in conversations with security architects and enterprise customers. Strong technical aptitude: comfortable reading API specs, digging into telemetry, and holding substantive conversations with senior engineers. Track record of managing ambiguous, multi-stakeholder roadmaps from vision through GA. Excellent written and verbal communication; can distill complex platform trade-offs for both technical and executive audiences. Familiarity with UI/UX best practices, usability testing, and interpreting user research to inform roadmap decisions and feature development Track record of building positive working relationships with engineering, UX design and teams outside of product development Passion for getting things done (and for things you haven’t done, you are naturally curious, driven to learn, and unafraid to ask for help) Strong customer empathy and a curiosity-driven approach to learning their needs. Preferred Qualifications Experience building or shipping AI/ML-powered product features, LLM integrations, or agentic systems. Prior work with authorization frameworks.&nbsp; Background at an observability, incident management, or ITSM company. Familiarity with on-premises or hybrid deployment models (Kubernetes operators, air-gapped environments, enterprise security reviews). Experience with connector/integration ecosystems or low-code/no-code builder products. MBA a plus Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Senior Product Manager

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.PagerDuty is seeking a Full-Stack Software Engineer to join our diverse and customer-focused team! You'll be working on our authentication and authorization platform, a core part of our business that helps organizations securely access and govern the usage of their data within PagerDuty. You'll work across the full stack, including Rails and React, while helping pioneer agentic development practices that treat AI as a first-class engineering partner. Why we need you The Authentication and Authorization Team is looking for a passionate software engineer to help build the future security platform for the Operations Cloud. You'll help realize our long-term vision for an innovative, flexible, and extensible identity platform, building the AI-native foundations of highly available services, scalable databases, and secure APIs that underpin both our own users and the growing set of AI and agentic products that rely on PagerDuty for secure access. You'll have plenty of opportunities to partner with product and design on shaping new features for our customers, and you'll help promote engineering excellence across our design, development, test, and release cycles. Key Responsibilities From day one, you'll be designing, coding, testing and shipping backend applications and microservices, APIs, and front-end interfaces that ensure we deliver secure, highly reliable and scalable solutions to our customers. Since we own and operate what we build, you'll collaborate closely with engineers across teams. With 20,000+ global customers and growing, you'll be solving really interesting technical challenges while helping to scale our product to keep up with demand. Participating in your team's on-call rotation, triaging and addressing production issues as they arise. Basic Qualifications Minimum of 4 years of experience designing, building, and operating large systems with scalability, availability, and performance requirements. Development experience building and operating customer-facing, web-based products. Demonstrated experience with Ruby, React, and AI coding tools. Preferred Qualifications You have operational experience in cloud technologies such as AWS You have experience with languages such as Elixir or Java You have operational experience with databases &amp; tools (e.g. MySQL, Aurora, Kafka, NoSQL, applying software engineering principles to data problems, etc.) Experience building user-facing public APIs You've had experience designing &amp; implementing distributed and highly available systems Exposure to or interest in authentication/authorization concepts (e.g. OAuth, SSO, RBAC/ReBAC) a plus &nbsp;The base salary range for this position is 113,000 - 190,300 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. **This role is expected to come into our Atlanta office 2 days a week, so you can thrive in your new role and fully embrace being a Dutonian!**Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Software Engineer II - Authorization Team

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.PagerDuty is seeking a&nbsp;Software Engineer to join our diverse and customer-focused team! You'll be working on our strategic integrations, which connect PagerDuty to the many tools our customers rely on. The work spans a wide range of technologies, including APIs, webhooks, OAuth, and SaaS platforms across multiple languages, and you'll help advance how we use AI as a core part of day-to-day engineering. Why we need you The PagerDuty Integrations Team is looking for a software engineer who's eager to learn new technologies. Our integrations connect PagerDuty to the wider set of tools our customers use every day, spanning many languages, platforms, and protocols. You'll help create the foundation for these systems by building highly available services, scalable databases, and secure APIs. You'll also help promote engineering excellence across our design, development, test, and release cycles, with AI as a core part of how you work. Key Responsibilities From day one, you'll be designing, coding, testing and shipping backend applications and microservices, APIs, webhooks, and front-end interfaces that ensure we deliver reliable, scalable integrations to our customers. You'll collaborate closely with engineers across teams. With 20,000+ global customers and growing, you'll be solving really interesting technical challenges while helping to scale our product to keep up with demand. You will be participating in your team's on-call rotation, triaging and addressing production issues as they arise. Basic Qualifications Minimum of 4 years of experience designing, building, and operating large systems with scalability, availability, and performance requirements. Development experience building and operating customer-facing, web-based products. Demonstrated experience with at least one modern programming language (e.g. Java, Ruby, or Elixir) and with AI coding tools. A demonstrated eagerness to learn new technologies and pick up unfamiliar languages and platforms quickly. Preferred Qualifications You have operational experience in cloud technologies such as AWS You're comfortable moving between multiple languages and tech stacks You have experience integrating with third-party APIs, webhooks, or OAuth-based authentication You have experience with SaaS platforms such as Jira, Salesforce or ServiceNow You have operational experience with databases &amp; tools (e.g. MySQL, Aurora, Kafka, NoSQL, applying software engineering principles to data problems, etc.) Experience building user-facing public APIs You've had experience designing &amp; implementing distributed and highly available systems &nbsp; The base salary range for this position is €41,000.00 - €61,600.00&nbsp;EUR.&nbsp;This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Software Engineer II - Lisbon

<div class="content-intro">PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.</div>PagerDuty is seeking a&nbsp;Full-Stack Software Engineer to join our diverse and customer-focused team!&nbsp;
In this role, you’ll be working on our scheduling platform which is a core piece of our business to help organizations distribute on-call responsibilities across their teams. This is an exciting opportunity as you’ll help us realize the long term vision for the product to build flexible and extensible scheduling capabilities powered by AI-native foundations. You’ll architect and build a suite of highly available services, scalable databases and reliable data streams while pioneering agentic development practices that leverage AI as a first-class engineering partner.&nbsp; You will also have plenty of opportunities to partner with the product and design teams on shaping new products and features for our customers. &nbsp;The ideal candidate will have full stack experience with Java, and React and be responsible for promoting engineering excellence principles with our design, dev, test and release cycles.
Why we need you
The Mobilization Team is looking for a passionate software engineer to help us build the future of Schedules for the Operations Cloud. As an engineer on the team, you’ll be working on our scheduling platform which is a core piece of our business to help organizations distribute on-call responsibilities across their teams.&nbsp; You’ll help us realize the long term vision for the product to build innovative, flexible and extensible scheduling capabilities by architecting and building AI-native foundations (a suite of highly available services, scalable databases and reliable data streams accessed via an agentic framework).&nbsp; You will also have plenty of opportunities to partner with the product and design teams on shaping new products and features for our customers. You’ll also be responsible for promoting engineering excellence principles with our AI-first design, dev, test and release cycles.
Key Responsibilities 
<ul>
<li>From day one, you’ll be designing, coding, testing and shipping backend applications or micro-services, APIs or front-end interfaces that ensure we deliver secure, highly reliable and scalable solutions to our customers.</li>
<li>Since we own and operate what we build, you’ll collaborate closely with engineers across teams.</li>
<li>With 20,000+ global customers and growing, you’ll be solving really interesting technical challenges while helping to scale our product to keep up with demand.</li>
<li>Participating in your team’s on-call rotation, triaging and addressing production issues as they arise.</li>
</ul>
Basic&nbsp; Qualifications&nbsp; 
<ul>
<li>Minimum of 4 years of experience designing, building, and operating large systems with scalability, availability, and performance requirements.</li>
<li>Development experience working on customer-facing and web-based systems.</li>
<li>Demonstrated experience with Java/ Python, React, AI coding tools</li>
<li>You have built or worked on a customer-facing product</li>
</ul>
Preferred Qualifications
<ul>
<li>You have operational experience in a cloud technologies such as AWS</li>
<li>You have operational experience with databases &amp; tools (e.g. MySQL, Aurora, Kafka, NoSQL, applying software engineering principles to data problems, etc.)</li>
<li>Experience building user-facing public APIs</li>
<li>You’ve had experience designing &amp; implementing distributed and highly available systems</li>
</ul>
&nbsp;
The base salary range for this position is 115,000 - 165,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
**This role is expected to come into our Toronto&nbsp;office 2 days a week, so you can thrive in your new role and fully embrace being a Dutonian!**<div class="content-conclusion">Hesitant to apply?
We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for <a href="https://careers.pagerduty.com/jobalerts">job alerts</a>!
Where we work
PagerDuty operates a hybrid work model with <a href="https://careers.pagerduty.com/locations">offices</a> in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:
Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role.
How we work
<a href="https://careers.pagerduty.com/#values">Our values</a> guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.
People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.
What we offer
As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our <a href="https://careers.pagerduty.com/global-benefits">benefits site</a>.
Your package may include:
<ul>
<li>Competitive salary</li>
<li>Comprehensive benefits package&nbsp;</li>
<li>Flexible work arrangements</li>
<li>Company equity*</li>
<li>ESPP (Employee Stock Purchase Program)*</li>
<li>Retirement or pension plan*</li>
<li>Generous paid vacation time</li>
<li>Paid holidays and sick leave</li>
<li>Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO</li>
<li>Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*</li>
<li>Paid volunteer time off: 20 hours per year</li>
<li>Company-wide hack weeks</li>
<li>Mental wellness programs</li>
</ul>
*Eligibility may vary by role, region, and tenure
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses
PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp;
Go behind-the-scenes on our <a href="https://careers.pagerduty.com/home">careers site</a> and @pagerduty on Instagram.
Additional Information
PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's <a href="https://www.pagerduty.com/privacy-policy/">Privacy Policy</a>.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.</div>

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.About the Job: PagerDuty is seeking an experienced attorney with a strong privacy, data protection, and marketing/advertising background to join our Legal team.&nbsp; The ideal candidate has shown the ability to build deep expertise in privacy, marketing, and advertising law, and to effectively build trusted relationships with internal stakeholders.&nbsp; This person is also a highly motivated team player who loves to learn and is excited to make an immediate impact to the company’s values and growth, with the ability to think ahead, see around corners, and help prepare for the privacy landscape of the future. This role is expected to come into the San Francisco office 2 days per week as part of PagerDuty’s hybrid work model, so you can thrive in your new role and fully embrace being a Dutonian! What You’ll Do: Scale, and mature PagerDuty’s global privacy program, including planning and implementing self-help resources, training, tools and systems.&nbsp; Support revenue objectives by collaborating with our Commercial Legal and Deal Desk teams to provide clear and concise counsel on privacy issues for customer deals, including DPAs and questionnaires. Support PagerDuty’s marketing initiatives by providing practical legal advice on a wide range of marketing and advertising legal issues, including issues that have a privacy overlap. Learn and understand PagerDuty’s business and technical operations and develop solutions to legal issues that take the above into account. Collaborate across the company (including partnership with Product Counsel, Procurement Counsel, Security Managers, Engineers, Product Managers, and IT managers) to support a variety of privacy matters and initiatives; such as data mapping, privacy by design, impact assessments, vendor data protection, privacy notices and policies, subject access requests, and incident response. Maintain awareness of the privacy and marketing/advertising legal landscape as PagerDuty’s subject matter expert, collaborating with outside counsel as needed on complex, higher-risk matters. Monitor and analyze emerging privacy,data protection, marketing, and advertising laws, regulations, enforcement activity, trends and industry best practices. Collaborate to develop PagerDuty’s public policy position in privacy, data protection, marketing and advertising.&nbsp; Advise on likely trends and best practices to prepare for the future. Support non-privacy projects based on business priorities as a legal generalist, learning new areas of law as needed. Projects may include non-privacy product counseling areas, dispute resolution, or IP matters. Basic Qualifications:&nbsp; A law degree and active membership in at least one U.S. state bar in good standing. Authorization to practice law in the state where you will be based, or eligibility to become authorized (e.g., eligible to register for an in-house counsel status in a state that offers such status). 6+ years of applicable legal experience at a leading law firm, in-house legal department, or governmental agency.&nbsp; 3+ years of hands-on privacy experience. Preferred Qualifications: Deep experience in privacy, including experience in GDPR, CCPA, CIPA and, ideally, other privacy frameworks as well. Solid experience advising on marketing and advertising legal issues, including reviewing marketing claims, adtech implementation, marketing consents, and contest rules. Passionate about issues that lie at the intersection of law and technology, including understanding the technical details.&nbsp; Experience in litigation, M&amp;A deals, regulatory inquiries, product counseling, or IP. Successful ability to investigate, analyze, and solve complex legal issues, and develop practical risk mitigation options. Demonstrated ability to concisely, accurately, and clearly explain legal considerations with context to a wide range of audiences, both orally and in writing, including translating between legal frameworks and technical details. History of building collaborative relationships and catalyzing others. Ability to envision and lead complex projects to successful completion, and to manage multiple projects at once, ensuring focus on the highest priority needs. Proven track record of identifying the most important issues, explaining why they matter, and developing practical solutions. Demonstrated ability to act on the best information available and manage uncertainty, including in areas of newly emerging and evolving laws. Desire to learn, a strong work ethic, a high level of integrity, and dedication to&nbsp; providing top-notch legal counsel. Team player-mindset with a positive attitude, a love of solving problems, and a passion for delighting customers and earning their trust. The base salary range for this position is 164,000 - 276,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package&nbsp; Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp; Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

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