The #1 Fuel App for Trucking. Get instant diesel discounts at thousands of truck stops nationwide. Mudflap is free, easy to use, and built for the road ahead.

Job overviewMudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey.As a Mobile QA Engineer at Mudflap, you’ll play a pivotal role ensuring that our systems deliver a world-class experience to both truckers and fuel stop partners. You'll join a tight-knit, high-performance team that cares deeply about shipping quality software and supporting each other’s growth.We're entering a new phase of innovation—building first-of-their-kind financial products in transportation—and your work will help us ship these with confidence, speed, and excellence.Expectations (In the role, you will):<ul style="min-height:1.5em"><li>Collaborate with engineering leads and product owners to understand critical paths that require test coverage, for both existing and new functionality.</li><li>Collaborate with engineering leads and product owners to integrate testing with technical CI/CD systems and the GTM (“go to market”) process; ultimately leveraging new test capabilities to drive quality for actual customers.</li><li>Evaluate outcomes in a quantitative sense; can we improve our ability to find material issues before they hit customers in production.</li><li>Develop, maintain, and execute automated tests.</li><li>Develop, maintain, and execute test cases for various test scenarios.</li></ul>Experience (What we look for):<ul style="min-height:1.5em"><li>5+ years of professional QA experience, with a significant portion in more automation centric roles.</li><li>Exceptional written and verbal communication skills enabling direct collaboration with business stakeholders at all levels in a distributed world.</li><li>Excellent knowledge of iPhone and Android device capabilities.</li><li>Strong technical skills implementing automated tests via modern automation frameworks such as Espresso, XCUITest, and / or Appium.</li><li>Strong understanding of mobile development languages such as Swift and / or Kotlin.</li><li>Strong understanding of scripting languages such as Python and / or Typescript.</li><li>Experience with API debugging tools such as Proxyman or Charles.</li><li>Experience with utilizing feature flags and A/B tests.</li><li>Excellent documentation capabilities in order to develop and maintain test cases.</li><li>Strong manual QA skills.</li></ul>Perks and Benefits (What we offer):<ul style="min-height:1.5em"><li>Competitive salary and equity in a high-growth startup</li><li>Multiple health benefit options</li><li>Responsible Time Off</li><li>401(k) matching</li><li>Opportunities and support for major career growth</li><li>Annual Company offsite event (Mudfest!)</li></ul>The salary range for this role is $155,000 - $180,000. This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation.Company overview (Who we are):Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex.Here are the core values that we believe in and look for in new teammates:<ul style="min-height:1.5em"><li>Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do</li><li>Make it Count: Act like an owner by focusing on the impact of your work</li><li>Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates</li><li>Sweat the Details: We keep our standards high and achieve them by paying attention to every detail</li><li>Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what’s possible</li></ul>

Mobile QA Engineer

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey.About the Role:Mudflap is looking for a strategic, data-driven Lifecycle Marketing Manager to build and scale our customer engagement, retention, and conversion programs. This role is instrumental in developing, executing, and optimizing lifecycle marketing strategies across email, SMS, in-app messaging, and other owned channels.You will own key lifecycle initiatives that drive customer acquisition, activation, retention, and LTV. You will work cross-functionally with Product, Engineering, and Data Science to build personalized, automated journeys that enhance the customer experience and drive measurable business impact.This is a high-impact role where strategy meets execution—you will help set the vision for lifecycle marketing across our product lines while also getting hands-on with campaign execution in Braze and other marketing automation tools.Expectations (In this role, you will):<ul style="min-height:1.5em"><li>Help develop the lifecycle marketing strategy, aligning programs to business goals such as first purchase, repeat transactions, and long-term retention.</li><li>Develop and execute multi-channel lifecycle campaigns (email, SMS, in-app, web) that drive engagement and conversion.</li><li>Use data and experimentation to continuously optimize customer journeys, segmentation, and messaging.</li><li>Implement and scale personalization strategies, leveraging customer data, behavioral triggers, and dynamic segmentation.</li><li>Work cross-functionally with Product, Engineering, and Data Science to enhance backend architecture, automation, and customer insights.</li><li>Manage lifecycle marketing campaigns in Braze, including automation, segmentation, and message personalization using Liquid code.</li><li>Monitor key lifecycle KPIs (retention, engagement, conversion rates, churn reduction) and provide insights to improve campaign performance.</li><li>Ensure flawless execution, QA campaigns, troubleshoot technical issues, and maintain operational excellence.</li><li>Identify and implement process improvements to scale lifecycle marketing efficiently.</li></ul>Experience (What we look for):<ul style="min-height:1.5em"><li>4+ years of experience in lifecycle, CRM, or retention marketing, preferably in a fast-paced, high-growth environment.</li><li>Proven track record of driving customer engagement, retention, and revenue through data-driven lifecycle programs.</li><li>Expertise in marketing automation and ESPs—experience with Braze preferred (or equivalent platforms such as Iterable, Klaviyo, Salesforce Marketing Cloud).</li><li>Strong understanding of segmentation, automation, behavioral triggers, and personalization strategies.</li><li>Hands-on experience with Liquid code, SQL, and data visualization tools such as Metabase, Hex, Looker, or Tableau.</li><li>Exceptional analytical skills—ability to measure, analyze, and iterate on marketing strategies based on data insights.</li><li>Strong cross-functional collaboration skills—ability to partner with product, engineering, and data teams to drive lifecycle improvements.</li><li>Superb attention to detail, ensuring messaging accuracy and flawless execution.</li><li>Excellent verbal and written communication skills, with the ability to clearly present ideas, data insights, and strategy recommendations.</li></ul>Perks and Benefits (What we offer):<ul style="min-height:1.5em"><li>A committed team on a mission to change a massive industry for the better</li><li>A high bar for quality and commitment to self-improvement</li><li>An open mind to new ideas and methodologies</li><li>Competitive salary and benefit options</li><li>Opportunities and support for major career growth</li></ul>The salary range for this role is $90,500 - $105,000 This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation. This position may also be eligible for additional incentives such as equity awards or short-term incentives. Our benefits include medical/dental/vision insurance, 401(k) with company match, WFH stipend and PTO.Company Overview (Who we are):Mudflap is well-funded by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups, and our core team hails from Disney, Google, Uber, Meta/Facebook, Procore, Pandora, DoorDash, Capital One, and Brex.Here are the core values that we believe in and look for in new teammates:<ul style="min-height:1.5em"><li>Put Customers First: We put our customers and partners at the center of everything we do.</li><li>Be Curious: Have a growth mindset. Ask, wonder, dig, investigate. Share the joy of discovery.</li><li>Sweat The Details: We create magical experiences by obsessing over every detail.</li><li>Do The Right Thing: We operate with integrity and exercise good judgment, even if no one is watching.</li><li>Find A Way: We push past roadblocks to get the best outcomes for our customers and our teammates.</li><li>Own It: Show up prepared, be present, and make it count</li></ul>

Lifecycle Marketing Manager

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey.About the Role At Mudflap, we’re building a data-driven engine to power decisions across every part of our business. We’re looking for versatile Senior and Staff level Data Scientists to join our small, high-impact analytics and ML team. You’ll work closely with product, engineering, operations, and cross-functional partners to build data products, ML models, run experiments, and deliver insights that directly influence our growth and product strategy.Work Location: This role is based in Palo Alto, CA and involves a hybrid work approach, balancing in-office collaboration with the ability to work remotely. To support our team, we offer:<ul style="min-height:1.5em"><li>Commuter benefits to ease your travel</li><li>Lunches and snacks to keep you fueled</li><li>A collaborative, high-growth environment where you’ll work closely with talented teammates across the company </li></ul>We’re hiring for three key domains—Product, Risk and Growth —so you can apply your skills where you’re most passionate:What You’ll DoProduct: Drive strategic product decisions through advanced analytics and experimentation. Design and execute A/B tests, build predictive models, and develop data-driven insights that directly impact product roadmaps and business outcomes. Partner closely with product managers, engineers, and leadership to identify opportunities, measure feature success, and optimize user experiences. Risk: Identify, model, and mitigate credit and fraud risks across our platform. Build and strengthen our underwriting capabilities for credit risk, and develop predictive models to reduce fraud losses. Partner with Product, engineering and operations teams to implement scalable risk strategies.Growth:Drive strategic growth insights through robust data architecture and advanced analytics. Lead the design and implementation of scalable data pipelines, attribution models, and measurement frameworks that power marketing optimization across channels. Own end-to-end data infrastructure including customer journey tracking, incrementality testing platforms, and real-time reporting systems. What You’ll Do<ul style="min-height:1.5em"><li>Drive strategic data science initiatives that directly impact business outcomes, working closely with executive leadership to identify high-value opportunities in your domain.</li><li>Lead end-to-end machine learning projects from problem formulation through production deployment, including model development, validation, A/B testing, and performance monitoring. solve high-impact business problems such as fraudulent risk assessment, underwriting, customer segmentation, etc.</li><li>Drive data-driven decision making across cross-functional partnerships — Collaborate closely with Product, Engineering, Ops, Risk teams, etc. to translate complex business requirements into analytical solutions and communicate insights to executive stakeholders</li><li>Mentor junior data scientists and analysts and establish best practices — Provide technical leadership, code reviews, and strategic guidance while developing scalable data science methodologies and standards across the organization</li><li>Lead experimentation strategy and drive product innovation — Own end-to-end A/B testing frameworks, mentor teams on experimental design, and translate test results into actionable product improvements that directly impact key business metrics</li></ul> What We’re Looking For<ul style="min-height:1.5em"><li>5+ years of experience in data science, analytics, or related fields.</li><li>Proficiency in SQL and Python for data manipulation, modeling, and automation.</li><li>Experience building production-ready models and pipelines.</li><li>Strong statistical knowledge and experience designing experiments (A/B testing, cohort analysis, causal inference).</li><li>Excellent communication skills—ability to present complex insights clearly to technical and non-technical stakeholders.</li><li>Experience in at least one of the domains: risk, growth/marketing, or product analytics preferred.</li><li>Comfortable working in a fast-paced startup environment where collaboration and flexibility are essential.</li></ul>Perks and Benefits (What we offer): <ul style="min-height:1.5em"><li>Competitive salary and equity in a high-growth startup</li><li>Multiple health benefit options</li><li>Responsible Time Off</li><li>401(k) matching</li><li>Opportunities and support for major career growth</li><li>Annual Company offsite event (Mudfest!)</li></ul>The salary range for this role is $185,000 - $250,000. This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation. Company Overview (Who we are):Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex.Here are the core values that we believe in and look for in new teammates:<ul style="min-height:1.5em"><li>Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do</li><li>Make it Count: Act like an owner by focusing on the impact of your work</li><li>Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates</li><li>Sweat the Details: We keep our standards high and achieve them by paying attention to every detail</li><li>Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what’s possible</li></ul>

Senior/Staff Data Scientist

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey.At Mudflap, we’re on a mission to make life easier for truck drivers and fleet managers everywhere. We remove the tech burden so our users can focus on the road, not on complicated systems. As a Designer at Mudflap, you’ll help elevate our brand and deliver impactful, user-friendly designs across key channels — from digital campaigns to print, web, and beyond. Your work will ensure our brand feels seamless, approachable, and indispensable to the people we serve.Work Location:This role can be primarily remote with occasional in-office collaboration days at our Palo Alto, CA location. Team members are expected to be available for scheduled on-site meetings or events a few times per quarter.To support our team, we offer:<ul style="min-height:1.5em"><li>Commuter benefits to ease your travel</li><li>Lunches and snacks to keep you fueled</li><li>A collaborative, high-growth environment where you’ll work closely with talented teammates across the company</li></ul>Expectations:<ul style="min-height:1.5em"><li>Customer obsession — Immerse yourself in the freight industry. Use user research and competitive insights to shape and socialize creative direction that connects strategy to execution.</li><li>Cross-functional partnership — Collaborate with Marketing, Product, Product Design, and Engineering to articulate our value proposition, evolve our brand, and deliver impactful customer experiences.</li><li>Strategic initiatives — Lead the creative execution of high-impact projects, from website redesigns and brand refreshes to ad campaigns, lifecycle/email programs, and go-to-market launches.</li><li>Creative ownership from concept to delivery — Carry ideas from early explorations in Figma through polished execution, including Webflow landing pages and Braze email campaigns.</li><li>Brand leadership &amp; direction — Define, evolve, and elevate Mudflap’s brand vision. Balance the clarity of a modern aesthetic with the authenticity that resonates with the trucking community.</li><li>Unified design system &amp; multichannel identity — Build and maintain a scalable brand system (type, grids, color, motion, imagery) and extend it across digital, print, social, events, and product. Partner with Product Design to ensure one cohesive brand experience. </li></ul>Experience (What we look for):<ul style="min-height:1.5em"><li>8+ years of in-house design experience at a consumer or SaaS software company (bonus if you’ve worked with operations or marketplace software).</li><li>Strong background in brand, communication, and marketing design, with the ability to translate strategy into compelling creative across multiple channels.</li><li>In-house brand stewardship — demonstrated ability to build, maintain, and evolve a brand system over time, beyond short-term agency engagements or campaign work.</li><li>Cross-functional fluency — comfortable collaborating with Marketing, Product, Product Design, Engineering, Data Science, and leadership to deliver cohesive customer experiences.</li><li>User research and data-informed design — deeply engage with user needs and business goals by combining customer interviews, competitive analysis, and funnel diagnostics. Proactively propose and execute iterative improvements, and validate them through A/B and multivariate testing.</li><li>Storytelling and facilitation skills — exceptional at explaining your thinking, presenting to stakeholders, and leading design jams or workshops.</li><li>Independent ownership and high-velocity execution — thrive in a fast-paced, high-growth environment by taking projects from insight to impact: gathering research, aligning with stakeholders, shaping the vision, and delivering polished assets across digital and print marketing, lifecycle campaigns, ad campaigns, and conversion funnels.</li><li>Polished portfolio demonstrating conceptual strength, systems thinking, visual clarity, and high-quality execution.</li><li>Fluency in modern design tools including Figma, Jitter, Webflow, Braze, and related creative software.</li><li>Formal design education (BFA/MFA preferred) or equivalent professional experience.</li></ul>Perks and Benefits (What we offer): <ul style="min-height:1.5em"><li>Competitive salary and equity in a high-growth startup</li><li>Multiple health benefit options</li><li>Responsible Time Off</li><li>401(k) matching</li><li>Opportunities and support for major career growth</li><li>Annual Company offsite event (Mudfest!)</li></ul>The salary range for this role is $170,000 - $200,000. This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation. Company Overview (Who we are):Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex.Here are the core values that we believe in and look for in new teammates:<ul style="min-height:1.5em"><li>Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do</li><li>Make it Count: Act like an owner by focusing on the impact of your work</li><li>Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates</li><li>Sweat the Details: We keep our standards high and achieve them by paying attention to every detail</li><li>Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what’s possible</li></ul>

Senior Brand Designer

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey.As a Senior Credit Risk Analyst at Mudflap, you will help develop the approval and credit limit policies for Mudflap’s fleet card product.Work Location: We value in-person connection and have offices in both Palo Alto, CA and Austin, TX. While we prefer candidates located in these hubs for occasional meetings and team collaboration, we are open to remote team members who can travel periodically if needed.To support our team, we offer:<ul style="min-height:1.5em"><li>Commuter benefits to ease your travel</li><li>Lunches and snacks to keep you fueled</li><li>A collaborative, high-growth environment where you’ll work closely with talented teammates across the company</li></ul>Expectations (In this role, you will):<ul style="min-height:1.5em"><li>Successfully grow the Mudflap Fuel Card product while managing the profitability of the portfolio</li><li>Ensure that the loss rates of the Mudflap Fuel Card align with risk appetite and profitability goals</li><li>Determine KPIs to assess the success of the Mudflap Fuel Card </li><li>Develop and implement policies and procedures that reduce credit and fraud risk for Mudflap </li><li>Develop repayment and collection strategies to improve the recovery of delinquent accounts</li><li>Partner with operations and product teams to implement credit and collections strategies Develop next generation credit risk financial models and best-in-class monitoring framework</li><li>Shape the future of our credit card/credit program using various tools and methodologies: multi-product internal data, credit bureaus and alternative data sources</li><li>Partner with the leadership and product teams to develop and launch new credit products as Mudflap expands its offerings</li></ul>Experience (What we look for):<ul style="min-height:1.5em"><li>Strong technical knowledge of SQL/Python/Excel</li><li>5+ years in Data/Business/Financial Analysis </li><li>Experience in mobile payments or financial technology strongly preferred </li><li>Exceptional problem-solving skills</li><li>Solid understanding of lending procedures</li><li>Excellent analytical skills, with the ability to create and process financial spreadsheets</li><li>Ability to develop and foster strong cross-functional partnerships </li><li>Action bias and willingness to work in a dynamic environment </li><li>Demonstrated exceptional ownership of not only your work but also the business outcomes</li></ul>Perks and Benefits (What we offer): <ul style="min-height:1.5em"><li>Competitive salary and equity in a high-growth startup</li><li>Multiple health benefit options</li><li>Responsible Time Off</li><li>401(k) matching</li><li>Opportunities and support for major career growth</li><li>Annual Company offsite event (Mudfest!)</li></ul>The salary range for this role is $155,000 - $180,000. This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation. Company overview (Who we are):Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex.Here are the core values that we believe in and look for in new teammates:<ul style="min-height:1.5em"><li>Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do</li><li>Make it Count: Act like an owner by focusing on the impact of your work</li><li>Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates</li><li>Sweat the Details: We keep our standards high and achieve them by paying attention to every detail</li><li>Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what’s possible</li></ul>

Senior Credit Risk Analyst

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new exceptional junior engineer to join our transactions and payments team.Work Location:This can be a fully remote position. While we operate across multiple time zones, most collaboration happens during Pacific Time working hours. Candidates should be able to work a schedule aligned with the PT time zone.Expectations (In this role, you will):<ul style="min-height:1.5em"><li>Build features for our transactions and payments systems using Ruby on Rails</li><li>Implement APIs and endpoints following established patterns and guidance</li><li>Write clean, well-tested and maintainable code with attention to edge cases</li><li>Debug and fix issues within your area of responsibility</li><li>Collaborate in code reviews to improve your skills and learn best practices</li><li>Document your work to support knowledge sharing</li><li>Take ownership of small to medium features from implementation to deployment</li><li>Learn our domain-specific knowledge in payments and transaction processing</li><li>Be flexible and adapt to the changing needs of a startup environment</li></ul>Experience (What we look for):<ul style="min-height:1.5em"><li>1-2 years of professional software development experience</li><li>Bachelor's or Master's degree in Computer Science or equivalent</li><li>Familiarity with Ruby on Rails or similar web frameworks</li><li>Ability to work with SQL databases, including writing queries with joins and understanding indexes</li><li>Knowledge of Git version control workflows</li><li>Strong problem-solving skills and attention to detail</li><li>Eagerness to learn and grow as a software engineer</li><li>Good communication skills and team collaboration abilities</li><li>Interest in financial technology and payment systems is a plus</li></ul>Our Stack:<ul style="min-height:1.5em"><li>Backend/API -- Ruby on Rails</li><li>Database -- Postgres / AWS Aurora </li><li>Web -- Vue.js and REST</li><li>iOS -- Native (Swift)</li><li>Android -- Native (Kotlin)</li><li>Hosted on -- AWS, deployed as containers on ECS</li><li>CI/CD -- CircleCI pipeline‍</li></ul>Perks and Benefits (What we offer):<ul style="min-height:1.5em"><li>Competitive salary and equity in a high-growth startup</li><li>Multiple health benefit options</li><li>Responsible Time Off</li><li>401(k) matching</li><li>Opportunities and support for major career growth</li><li>Annual Company offsite event (Mudfest!)</li></ul>The salary range for this role is $149,000 - $165,000. This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation. Company overview (Who we are):Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex.Here are the core values that we believe in and look for in new teammates:<ul style="min-height:1.5em"><li>Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do</li><li>Make it Count: Act like an owner by focusing on the impact of your work</li><li>Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates</li><li>Sweat the Details: We keep our standards high and achieve them by paying attention to every detail</li><li>Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what’s possible</li></ul>

Software Engineer, Ruby on Rails

Mudflap is on a mission to make life easier for truck drivers and fleet managers everywhere. Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey.As a Senior Product Designer, you’ll craft experiences that simplify complex workflows, delight our users, and make our product indispensable.Work Location:This role can be primarily remote with occasional in-office collaboration days at our Palo Alto, CA location. Team members are expected to be available for scheduled on-site meetings or events a few times per quarter.To support our team, we offer:<ul style="min-height:1.5em"><li>Commuter benefits to ease your travel</li><li>Lunches and snacks to keep you fueled</li><li>A collaborative, high-growth environment where you’ll work closely with talented teammates across the company</li></ul>Expectations (In this role, you will):<ul style="min-height:1.5em"><li>Develop a deep, empathetic understanding of the day-to-day challenges truck drivers and fleet managers face, and how technology can make their lives easier.</li><li>Ensure initiatives solve the right problems, improve key success metrics, scope MVPs thoughtfully, lean into early learnings, and champion our commitment to user-first solutions through every release.</li><li>Be a key player across Mudflap’s native and web applications, influencing both product and company strategy</li><li>Drive the design process end-to-end: research, wireframing, prototyping, execution, and QA</li><li>Collaborate closely with Product, Engineering, Marketing, and other designers to bring creative and innovative ideas to life</li><li>Evolve and maintain our design system, libraries, and patterns to keep pace with modern standards</li></ul>Experience (What we look for):<ul style="min-height:1.5em"><li>At least 7+ years of experience in Product Design and B2B or B2C web applications and mobile applications</li><li>2+ years of experience designing mobile apps for iOS and Android</li><li>Comfortable with conducting user research and interviews</li><li>Experience in a hyper-growth environment, with the ability to work independently and deliver high-quality work efficiently</li><li>Advanced skills in Figma for Design Systems and prototyping</li><li>Thinks big picture about Design’s impact on business strategy and metrics</li></ul>Perks and Benefits (What we offer):<ul style="min-height:1.5em"><li>Competitive salary and equity in a high-growth startup</li><li>Multiple health benefit options</li><li>Responsible Time Off</li><li>401(k) matching</li><li>Opportunities and support for major career growth</li><li>Annual Company offsite event (Mudfest!)</li></ul>The base salary range for this role is $165,000 - $200,000. This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation. Company Overview (Who we are):Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex.Here are the core values that we believe in and look for in new teammates:<ul style="min-height:1.5em"><li>Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do</li><li>Make it Count: Act like an owner by focusing on the impact of your work</li><li>Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates</li><li>Sweat the Details: We keep our standards high and achieve them by paying attention to every detail</li><li>Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what’s possible</li></ul>

Senior Product Designer

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey.The Head of Customer Support will lead Mudflap’s evolving 24/7 support organization, driving operational excellence, team development, and an exceptional customer experience. This leader will oversee a fully remote team of U.S.-based agents and team leads, with a focus on scaling systems, processes, and culture across time zones.Reporting to the Co-Founder / Head of Product, this role is uniquely positioned to bring the voice of the customer into product development and help close the loop between user experience, feedback, and innovation. The ideal candidate combines strategic leadership with hands-on execution, thrives in a fast-paced environment, and has a proven track record of building and energizing distributed support teams that consistently deliver outstanding service.We value in-person connection and have offices in both Palo Alto and Austin. While we prefer candidates located in these hubs for occasional meetings and team collaboration, we are open to remote team members who can travel periodically if needed.Expectations (In this role, you will):<ul style="min-height:1.5em"><li>Have full ownership of the Customer Support function, processes, and tools</li><li>Communicate and collaborate with cross-functional stakeholders (Customer Success, Product, Engineering, etc.) and external partners to streamline and automate support</li><li>Ensure the delivery of thorough training on product/feature updates as they roll-out</li><li>Continually audit and optimize our interviewing and on-boarding processes</li><li>Partner with our People leadership to develop thoughtful career-pathing for agents and team leads</li></ul>Experience (What we look for):<ul style="min-height:1.5em"><li>Customer Obsession! It’s our #1 company value and the North Star for our Customer Support team</li><li>Excellent operations and systems thinking skills</li><li>Background leading support for payments/transactions products (preferred)</li><li>Familiarity with the pace and ambiguity of growth-stage startups</li><li>5+ years of people management experience</li><li>7+ years of experience working with Zendesk, Hubspot, chat platforms or similar ticketing platforms</li><li>Bachelor’s degree or higher required</li></ul>Perks and Benefits (What we offer): <ul style="min-height:1.5em"><li>Competitive salary and equity in a high-growth startup</li><li>Multiple health benefit options</li><li>Responsible Time Off</li><li>401(k) matching</li><li>Opportunities and support for major career growth</li><li>Annual Company offsite event (Mudfest!)</li></ul>The salary range for this role is $160,000 - $200,000. This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation. Company Overview (Who we are):Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex.Here are the core values that we believe in and look for in new teammates:<ul style="min-height:1.5em"><li>Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do</li><li>Make it Count: Act like an owner by focusing on the impact of your work</li><li>Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates</li><li>Sweat the Details: We keep our standards high and achieve them by paying attention to every detail</li><li>Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what’s possible</li></ul>

Head of Customer Support

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey.We’re looking for a Staff Product Designer to join our team and lead the strategic design of industry-shaping experiences across our mobile and web platforms. You’ll take on highly ambiguous challenges, connect the dots across systems and workflows, and help bring clarity and vision to product development at scale.Work Location:This role can be primarily remote with occasional in-office collaboration days at our Palo Alto, CA location. Team members are expected to be available for scheduled on-site meetings or events a few times per quarter.To support our team, we offer:<ul style="min-height:1.5em"><li>Commuter benefits to ease your travel</li><li>Lunches and snacks to keep you fueled</li><li>A collaborative, high-growth environment where you’ll work closely with talented teammates across the company</li></ul>Expectations (In this role, you will):<ul style="min-height:1.5em"><li>Design-Led Initiatives: Drive the design-led vision and execution for complex, strategic projects that directly impact the business and improve real-world operations for trucking professionals</li><li>Own the Problem Space: Make sure all projects are tackling the right problem. Conduct generative user research to uncover opportunities, test hypotheses, and guide product discovery from the ground up</li><li>Deliver Mobile Experiences: Own end-to-end experiences across iOS and Android, including core functionality and new surface areas</li><li>Improve Design Operations: Advance our playbooks, patterns, and frameworks to improve the quality, speed, and ease of our design team's customer-centric process</li><li>Shape Business Strategy: Collaborate with senior leaders in Product, Engineering, and Data to shape roadmaps, prioritize user needs, and define how design drives business impact</li><li>Mentor and Inspire: Support the growth of Senior Designers through informal leadership, feedback, and cross-functional influence</li></ul>Experience (What we look for):<ul style="min-height:1.5em"><li>5+ years as a Senior Product Designer or higher, including ownership of initiatives with measurable business outcomes</li><li>5+ years of experience designing mobile apps for iOS and Android</li><li>Significant experience leading early-stage research and problem space definition</li><li>Strong storytelling and presentation skills; able to rally teams around design ideas</li><li>Prior experience working on design teams of 20–300+ designers, collaborating within mature design orgs</li><li>Background in designing digital services that improve physical-world workflows (e.g., logistics, mobility, operations)</li><li>Deep proficiency with modern design tools (Figma, prototyping libraries, etc.) and methods </li></ul>Perks and Benefits (What we offer):<ul style="min-height:1.5em"><li>Competitive salary and equity in a high-growth startup</li><li>Multiple health benefit options</li><li>Responsible Time Off</li><li>401(k) matching</li><li>Opportunities and support for major career growth</li><li>Annual Company offsite event (Mudfest!)</li></ul>The base salary range for this role is $190,000 - $225,000. This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation. Company Overview (Who we are):Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex.Here are the core values that we believe in and look for in new teammates:<ul style="min-height:1.5em"><li>Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do</li><li>Make it Count: Act like an owner by focusing on the impact of your work</li><li>Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates</li><li>Sweat the Details: We keep our standards high and achieve them by paying attention to every detail</li><li>Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what’s possible</li></ul>

Staff Product Designer

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey.We are building the data foundation that powers smarter, faster decisions across the business. As a Staff Data Engineer, you’ll play a mission-critical role in designing, scaling, and governing our modern, cloud-based data platform. Your expertise in data ingestion, data architecture, schema design, and governance will help shape how data flows across our systems and is leveraged by teams company-wide.This is a unique opportunity to set standards, drive technical direction, and ensure the quality, consistency, and scalability of the data platform that hundreds of thousands of SMB trucking companies rely on - and love - to run their businesses every day.This role is based in the Bay Area and involves a hybrid work approach, balancing in-office collaboration with the ability to work remotely. Expectations (In this role, you will):<ul style="min-height:1.5em"><li>Architect and scale ingestion frameworks to bring diverse data sources (internal systems, third-party APIs, streaming events) into our platform in a reliable, high-throughput way.</li><li>Define and enforce data schemas to ensure data integrity, discoverability, and interoperability across teams.</li><li>Own data governance strategy, including data quality, metadata management, lineage, and compliance with security and privacy requirements.</li><li>Design and optimize system-wide data architecture to support analytics, ML, and operational use cases at scale.</li><li>Establish best practices for data modeling, schema evolution, and data lifecycle management.</li><li>Partner with product, engineering, analytics, and compliance teams to align data architecture with business and regulatory needs.</li><li>Mentor other engineers, leading by example in code quality, architecture reviews, and technical design discussions.</li><li>Drive adoption of modern tooling for orchestration, lineage tracking, and cataloging to improve platform robustness and usability.</li><li>Own high-impact, cross-functional initiatives that shape the future of Mudflap’s data platform.</li></ul><h3>Experience (What we look for):</h3><ul style="min-height:1.5em"><li>Bachelor’s or Master’s degree in Computer Science (or related technical field)</li><li>8+ years of data engineering experience, with at least 3+ years in senior or staff-level roles.</li><li>Proven expertise in data ingestion frameworks (batch and streaming)</li><li>Deep experience with cloud-native data platforms (Snowflake, BigQuery, Databricks, or Redshift).</li><li>Strong command of SQL and Python, with ability to design performant, reusable components.</li><li>Hands-on knowledge of data governance frameworks (quality checks, lineage, cataloging, security, compliance).</li><li>Strong understanding of data warehouse methodologies, dimensional and normalized modeling, and distributed system design.</li><li>Experience with orchestration tools (Airflow, Dagster, Prefect) and metadata/catalog platforms (dbt, DataHub, Amundsen, or similar).</li><li>Ability to set long-term technical vision while driving execution on near-term deliverables.</li><li>Excellent communication and leadership skills, with a track record of mentoring engineers and influencing cross-functional stakeholders.</li></ul>Perks and Benefits (What we offer):<ul style="min-height:1.5em"><li>Competitive salary and equity in a high-growth startup</li><li>Multiple health benefit options</li><li>Responsible Time Off</li><li>401(k) matching</li><li>Opportunities and support for major career growth</li><li>Annual Company offsite event (Mudfest!)</li></ul>The base salary range for this role is $185,000 - $250,000. This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation. Company Overview (Who we are):Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex.Here are the core values that we believe in and look for in new teammates:<ul style="min-height:1.5em"><li>Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do</li><li>Make it Count: Act like an owner by focusing on the impact of your work</li><li>Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates</li><li>Sweat the Details: We keep our standards high and achieve them by paying attention to every detail</li><li>Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what’s possible</li></ul>

Staff Data Engineer

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new exceptional junior engineer to join our transactions and payments team.As a Senior iOS Engineer at Mudflap, you’ll lead the development of features that directly impact how drivers manage their business on the road. You'll take ownership of critical app functionality, work closely with a tight-knit team to turn ideas into polished product experiences, and contribute to the evolution of our mobile platform. This is a hands-on role where your work will have immediate impact in a fast-paced, customer-focused environment.Work Location:This can be a fully remote position. While we operate across multiple time zones, most collaboration happens during Pacific Time working hours. Candidates should be able to work a schedule aligned with the PT time zone.Expectations (In this role, you will):<ul style="min-height:1.5em"><li>Play a key role in shaping the mobile experience for over a hundred thousand truckers nationwide</li><li>Collaborate with Product, Design, and Backend teams to build features that solve real-world problems in the logistics and transportation space</li><li>Own the design, development, and maintenance of core features in our iOS app, written in Swift and SwiftUI</li><li>Work cross-functionally with backend engineers to define API requirements and ensure seamless mobile performance</li><li>Help architect scalable solutions and contribute to the evolution of our mobile platform</li><li>Drive initiatives to improve code quality, app performance, and developer productivity</li><li>Use data and user feedback to iterate quickly and deliver impactful features</li><li>Help shape best practices and champion a culture of quality and continuous improvement</li></ul>Experience (What we look for):<ul style="min-height:1.5em"><li>A Senior iOS Engineer who is hands-on and has built and supported a complex, production-grade app that serves thousands of users/customers</li><li>At least 4-5 years experience building and maintaining advanced iOS apps. Proficient in Swift</li><li>Working knowledge of SwiftUI in building user interfaces leveraging reactive programming frameworks such as Combine or RxSwift</li><li>Extensive and strong understanding of iOS framework, components, and current/latest platform features</li><li>Familiarity and experience with iOS tools and ecosystem for development, automated testing, and debugging</li><li>You understand that product development in startups is a fine art of balancing tradeoffs: shipping consistently without incurring too much carrying cost</li><li>You genuinely care about your craft and are enthusiastic about bringing better practices to the teams you work on</li></ul>Our Stack:<ul style="min-height:1.5em"><li>Backend/API -- Ruby on Rails 6.1</li><li>Database -- PostgreSQL</li><li>iOS -- Native (Swift)</li><li>Android -- Native (Kotlin)</li><li>Hosted on -- AWS, deployed as containers on ECS</li><li>CI/CD -- Bitrise</li></ul>Perks and Benefits (What we offer):<ul style="min-height:1.5em"><li>Competitive salary and equity in a high-growth startup</li><li>Multiple health benefit options</li><li>Responsible Time Off</li><li>401(k) matching</li><li>Opportunities and support for major career growth</li><li>Annual Company offsite event (Mudfest!)</li></ul>The salary range for this role is $180,000 - $215,000. This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation. Company overview (Who we are):Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex.Here are the core values that we believe in and look for in new teammates:<ul style="min-height:1.5em"><li>Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do</li><li>Make it Count: Act like an owner by focusing on the impact of your work</li><li>Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates</li><li>Sweat the Details: We keep our standards high and achieve them by paying attention to every detail</li><li>Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what’s possible</li></ul>

Senior iOS Engineer

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey.As the Director of Product Management, you will step into a critical and first-of-its-kind product leadership role at Mudflap. You will report directly to our Co-Founder and Head of Product, serving as a key thought partner in defining the future of our product strategy and team. As the most senior product hire to date, you’ll be instrumental in shaping our roadmap, building foundational systems and processes, and scaling the product function from the ground up. This is a unique opportunity to have outsized impact at a fast-growing startup serving a vital and underserved industry.Work Location:This role is based in Palo Alto and involves a hybrid work approach, balancing in-office collaboration with the ability to work remotely.To support our team, we offer:<ul style="min-height:1.5em"><li>Commuter benefits to ease your travel</li><li>Lunches and snacks to keep you fueled</li><li>A collaborative, high-growth environment where you’ll work closely with talented teammates across the company</li></ul>Expectations (In this role, you will):<ul style="min-height:1.5em"><li>Lead discovery, definition, and delivery of new product lines in payments and fuel acquisition</li><li>Develop and own product roadmaps, streamlining complex trade‑offs and focusing on business impact</li><li>Champion customer empathy: directly engage with truckers and fleet operators to inform product decisions</li><li>Drive cross‑functional alignment with engineering, data science, operations, marketing, and business partnerships</li><li>Establish and monitor KPIs for product adoption, retention, and revenue</li><li>Build, mentor, and grow a high-performing team of product managers</li></ul>Experience (What we look for):<ul style="min-height:1.5em"><li>8+ years in product management, with at least 3 years in a leadership role</li><li>Proven experience in fintech, payments, marketplaces, or logistics—ideally building for small businesses or independent operators</li><li>Track record of launching successful products that drive tangible business outcomes (e.g. revenue growth, retention)</li><li>Deep understanding of customer needs and strong user research skills</li><li>Excellent analytical and strategic thinking skills, with the ability to translate data and insight into actionable roadmaps</li><li>Strong leadership and mentoring skills, fostering an inclusive and high‑performance culture</li><li>Exceptional communication skills: comfortable presenting to exec leadership and external partners</li></ul>Perks and Benefits (What we offer):<ul style="min-height:1.5em"><li>Competitive salary and equity in a high-growth startup</li><li>Multiple health benefit options</li><li>Responsible Time Off</li><li>401(k) matching</li><li>Opportunities and support for major career growth</li><li>Annual Company offsite event (Mudfest!)</li></ul>The salary range for this role is $215,000 - $250,000. This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation. Company Overview (Who we are):Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex.Here are the core values that we believe in and look for in new teammates:<ul style="min-height:1.5em"><li>Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do</li><li>Make it Count: Act like an owner by focusing on the impact of your work</li><li>Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates</li><li>Sweat the Details: We keep our standards high and achieve them by paying attention to every detail</li><li>Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what’s possible</li></ul>

Director, Product Management

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey.As our first in-house Sr. User Researcher, you will play a pivotal role in shaping the future of our products. You’ll be responsible for deeply understanding the needs, behaviors, and pain points of a diverse set of users, including drivers, fleet owners, and fuel merchant partners. Working closely with product, design, and engineering teams, you will drive customer-centric solutions and enhance our user experience through both qualitative and quantitative research. This is a unique opportunity to define how user research is embedded across our products and to make a tangible impact on our multi-user ecosystem.Work Location:Preferably based near Austin, TX or the Bay Area, CA, but we’re open to remote for the right candidate.To support our team, we offer:<ul style="min-height:1.5em"><li>Commuter benefits to ease your travel</li><li>Lunches and snacks to keep you fueled</li><li>A collaborative, high-growth environment where you’ll work closely with talented teammates across the company</li></ul>Expectations (In this role, you will):<ul style="min-height:1.5em"><li>Plan and conduct user research, including interviews, surveys, usability testing, and field studies</li><li>Synthesize research findings into actionable insights and present them to key stakeholders</li><li>Collaborate with cross-functional teams to prioritize user research in the product development process</li><li>Create personas, journey maps, and other artifacts to communicate research insights</li><li>Analyze and present both qualitative and quantitative data to inform design and product decisions</li><li>Advocate for the voice of the user in all stages of the product development lifecycle</li><li>Maintain a deep understanding of user needs and behaviors to help us improve existing products and design new solutions</li></ul>Experience (What we look for):<ul style="min-height:1.5em"><li>3+ years of experience in user research, preferably within a fast-paced tech or marketplace environment</li><li>Strong proficiency in qualitative and quantitative research methods (interviews, surveys, usability testing, A/B testing, etc.)</li><li>Preferred industry experience in trucking, transportation, or related mobility sectors</li><li>Ability to analyze and synthesize research data into clear insights and recommendations</li><li>Experience collaborating with product, design, and engineering teams</li><li>Excellent communication and presentation skills, with the ability to advocate for the user</li><li>Experience with user research tools (e.g., Lookback, Optimal Workshop, UserTesting, etc.) and data analysis tools (e.g., Google Analytics, Tableau, etc.)</li><li>A growth mindset and curiosity to continuously learn and adapt research methods</li></ul>Perks and Benefits (What we offer):<ul style="min-height:1.5em"><li>Competitive salary and equity in a high-growth startup</li><li>Multiple health benefit options</li><li>Responsible Time Off</li><li>401(k) matching</li><li>Opportunities and support for major career growth</li><li>Annual Company offsite event (Mudfest!)</li></ul>The salary range for this role is $155,000 - $185,000. This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation. Company Overview (Who we are):Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex.Here are the core values that we believe in and look for in new teammates:<ul style="min-height:1.5em"><li>Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do</li><li>Make it Count: Act like an owner by focusing on the impact of your work</li><li>Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates</li><li>Sweat the Details: We keep our standards high and achieve them by paying attention to every detail</li><li>Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what’s possible</li></ul>

Senior User Researcher

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey.Join the team powering the backbone of AmericaAs a Customer Onboarding Specialist, you will help new prospective fleets transition seamlessly from application to active usage of the Mudflap fuel card. You will be responsible for guiding prospects through the onboarding journey, ensuring they understand and experience the full value of our services. Your role is critical in building customer trust, fostering loyalty, and contributing to Mudflap’s growth by driving activation and retention rates.Work Location:This is a hybrid role based in Austin, TX.To support our team, we offer:<ul style="min-height:1.5em"><li>Commuter benefits to ease your travel</li><li>Lunches and snacks to keep you fueled</li><li>A collaborative, high-growth environment where you’ll work closely with talented teammates across the company</li></ul>Expectations (In this role, you will):<ul style="min-height:1.5em"><li>Lead customers through stages of the card journey, from card application to ordering to first swipe completion, ensuring a timely and smooth process</li><li>Educate customers on how to use Mudflap’s fuel card and associated platforms effectively, addressing any questions or concerns</li><li>Monitor and track your prospects’ progress using CRM tools (e.g., HubSpot), ensuring all their data and your interactions are accurately documented</li><li>Identify and resolve application and onboarding barriers, escalating issues when necessary to internal teams</li><li>Proactively engage with customers to action to foster initial usage, focusing on creating long-term value and retention</li><li>Collaborate with cross-functional teams to refine the PLG motion and contribute to scalable best practices</li><li>Deliver exceptional customer experiences by maintaining a professional, empathetic, and customer-focused approach in all interactions</li></ul>Experience (What we look for):<ul style="min-height:1.5em"><li>Proven experience in a customer-facing role, such as onboarding, customer success, sales or support</li><li>Strong communication and interpersonal skills, with the ability to build trust and rapport quickly</li><li>Highly responsive with the ability to meet the needs of prospective customers</li><li>Comfort working in a fast-paced, high volume, dynamic environment, preferably with startup experience</li><li>Ability to manage multiple customers and tasks simultaneously, demonstrating excellent time management and prioritization skills</li><li>Proficiency with CRM tools (e.g., HubSpot) and a willingness to learn new systems and technologies</li><li>Problem-solving mindset with a proactive approach to identifying and addressing customer needs</li><li>A customer-centric attitude and a passion for delivering value and building long-term relationships</li></ul>Perks and Benefits (What we offer):<ul style="min-height:1.5em"><li>Competitive salary and equity in a high-growth startup</li><li>Multiple health benefit options</li><li>Responsible Time Off</li><li>401(k) matching</li><li>Opportunities and support for major career growth</li><li>Annual Company offsite event (Mudfest!)</li></ul>The salary range for this role is $56,000 - $65,000. This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation. Company Overview (Who we are):Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex.Here are the core values that we believe in and look for in new teammates:<ul style="min-height:1.5em"><li>Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do</li><li>Make it Count: Act like an owner by focusing on the impact of your work</li><li>Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates</li><li>Sweat the Details: We keep our standards high and achieve them by paying attention to every detail</li><li>Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what’s possible</li></ul>

Customer Onboarding Specialist

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey.As a Senior Software Engineer, Ruby on Rails, you will strengthen the existing capabilities of our platform and support new growth areas, based on a modern stack that serves our mobile, web, and enterprise applications.We are extremely product and customer centric, and engineers play a key role in major company-wide projects. This is an opportunity to build at a rapid pace and continue creating a platform that hundreds of thousands of SMB trucking companies use to run their business - and love!Work Location:This can be a fully remote position. While we operate across multiple time zones, most collaboration happens during Pacific Time working hours. Candidates should be able to work a schedule aligned with the PT time zone.Expectations (In this role, you will):<ul style="min-height:1.5em"><li>Build complex, large-scale, production-grade web apps and APIs using Ruby on Rails</li><li>Build endpoints for consumption by native iOS and Android apps</li><li>Architect complex features and third party integrations</li><li>Simplify technology in a way that internal stakeholders can understand</li><li>Design database schemas that stand the test of time</li><li>Write clean, well-tested, maintainable code</li><li>Take ownership of your projects from beginning to end</li><li>Exhibit enthusiasm about sharing and adopting best practices with your team</li><li>Be flexible--you understand the needs of a startup</li><li>Be detail-oriented, a fast learner, and scrappy</li></ul>Perks and Benefits (What we offer):<ul style="min-height:1.5em"><li>Competitive salary and equity in a high-growth startup</li><li>Multiple health benefit options</li><li>Responsible Time Off</li><li>401(k) matching</li><li>Opportunities and support for major career growth</li><li>Annual Company offsite event (Mudfest!)</li></ul>The salary range for this role is $185,000 - $220,000. This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation. Company Overview (Who we are):Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex.Here are the core values that we believe in and look for in new teammates:<ul style="min-height:1.5em"><li>Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do</li><li>Make it Count: Act like an owner by focusing on the impact of your work</li><li>Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates</li><li>Sweat the Details: We keep our standards high and achieve them by paying attention to every detail</li><li>Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what’s possible</li></ul>

Senior Software Engineer, Ruby on Rails

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey.As our first internal Compliance Officer, you’ll work closely with our executive team to define, implement, and manage the policies and procedures that ensure Mudflap operates with integrity, security, and full regulatory alignment. This is a unique opportunity to join a fintech company at a high-growth stage and help shape a function critical to our long-term success.Work Location: This role involves a hybrid work approach, balancing in-office collaboration with the ability to work remotely.To support our team, we offer:<ul style="min-height:1.5em"><li>Commuter benefits to ease your travel</li><li>Lunches and snacks to keep you fueled</li><li>A collaborative, high-growth environment where you’ll work closely with talented teammates across the company</li></ul>Expectations (In this role, you will):<ul style="min-height:1.5em"><li>Develop and manage compliance frameworks for commercial financing and deposit account programs, ensuring adherence to federal and state laws</li><li>Work with Product and Legal teams to structure and review commercial financing and deposit account products to align with regulatory requirements, including disclosures, underwriting standards, and servicing practices</li><li>Develop and maintain company-wide compliance programs and risk controls, including those related to underwriting, fraud, payments, privacy, and vendor oversight</li><li>Stay current on regulatory requirements relevant to Mudflap’s business (e.g. Reg B, FCRA, UDAAP, FTC, AML/BSA, PCI, data privacy laws) and lead implementation efforts where needed</li><li>Partner cross-functionally with Legal, Product, Finance, and Operations to advise on compliance risks and embed controls into business processes</li><li>Own the compliance training program for employees and support external audits and regulatory inquiries</li><li>Establish monitoring systems to assess compliance risks across Mudflap’s lending-related offerings and ensure timely remediation of any findings</li><li>Establish and manage internal reporting mechanisms for potential violations or concerns</li><li>Serve as a trusted advisor to the executive team and help foster a culture of transparency and accountability</li></ul>Experience (What we look for):<ul style="min-height:1.5em"><li>8+ years of compliance experience in a fintech, payments, logistics, or regulated tech environment</li><li>Deep knowledge of compliance frameworks relevant to financial services and/or marketplace platforms</li><li>Proven ability to build compliance programs from the ground up and scale them</li><li>Comfortable balancing structure with flexibility in a startup environment</li><li>Excellent judgment, communication, and stakeholder management skills</li><li>High integrity and a proactive, collaborative mindset</li><li>Experience with AML/BSA programs or working with MSBs</li><li>Familiarity with PCI DSS and privacy regulations (e.g., CCPA)</li><li>Experience working closely with executive leadership and external counsel</li><li>Background in legal, risk, or audit functions is a plus</li></ul>Perks and Benefits (What we offer): <ul style="min-height:1.5em"><li>Competitive salary and equity in a high-growth startup</li><li>Multiple health benefit options</li><li>Responsible Time Off</li><li>401(k) matching</li><li>Opportunities and support for major career growth</li><li>Annual Company offsite event (Mudfest!)</li></ul>The salary range for this role is $200,000 - $225,000. This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation. Company overview (Who we are):Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex.Here are the core values that we believe in and look for in new teammates:<ul style="min-height:1.5em"><li>Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do</li><li>Make it Count: Act like an owner by focusing on the impact of your work</li><li>Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates</li><li>Sweat the Details: We keep our standards high and achieve them by paying attention to every detail</li><li>Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what’s possible</li></ul>

Compliance Officer

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey.As a Sr. Revenue Operations Manager, you’ll ensure revenue operations run smoothly, deliver world-class customer experiences, and shape strategies for future products. This role is highly cross-functional that spearheads different teams and product lines, driving insights through analysis, optimizing operations, and enabling growth. You’ll combine program management with hands-on execution to position both the business and your teammates for success.Work Location:This is a hybrid role based in Austin, TX.To support our team, we offer:<ul style="min-height:1.5em"><li>Commuter benefits to ease your travel</li><li>Lunches and snacks to keep you fueled</li><li>A collaborative, high-growth environment where you’ll work closely with talented teammates across the company</li></ul>Expectations (In this role, you will):<ul style="min-height:1.5em"><li>Analyze, plan, and implement improvements on pre-sales process, rep execution, data cleanliness, target attainment, and systems to boost productivity</li><li>Develop Revenue strategies, partnering with internal teams, to strengthen network and improve experience for prospects, applicants, and customers</li><li>Identify, own and publish operational OKRs and KPIs which will improve funnel conversion and drive positive engagement and usage across Mudflap</li><li>Leverage data and analysis to develop growth strategies and execution plans to optimize Mudflap functions and address business problems</li><li>Develop and lead GTM program for new product lines or initiatives, including managing external vendor relationships, evaluating business applications, and developing processes for onboarding and support</li><li>Lead cross-functional teams to scale operations, optimize organizational structures, and improve operational workflows and processes</li><li>Assess current tools and systems to identify operational gaps. Determine need for new tools and lead their implementation</li><li>Present recommendations and results to management and key decision-makers</li></ul>Experience (What we look for):<ul style="min-height:1.5em"><li>4+ years of experience in sales revenue and tech operations, project manager, and/or business analytics roles</li><li>CRM Expertise: You are proficient in designing and implementing processes and workflows in CRM applications, including guiding tech teams and vendors on integrations to meet business objectives</li><li>Analytical skills: you can develop actionable insights from complex data. You have experience with data analysis, data manipulation, and data visualization tools. You are highly proficient in Excel/Sheets and SQL. Experience with Tableau, Python or similar is a plus</li><li>Process Champion: you have experience implementing end-to-end workflows and processes from scratch for new, future products and existing operations</li><li>Operations-minded: you find a way to get the function done and prioritize streamlining and improving processes</li><li>Collaboration: you are a strong cross-functional leader, effective at managing multiple internal and external teams towards business goals</li><li>Communication skills: you can communicate complicated insights and arguments both verbally and in writing</li></ul>Perks and Benefits (What we offer): <ul style="min-height:1.5em"><li>A committed team on a mission to change a massive industry for the better</li><li>A high bar for quality and commitment to self-improvement </li><li>An open mind to new ideas and methodologies</li><li>Competitive salary and benefit options</li><li>Opportunities and support for major career growth</li></ul>The base salary range for this role is $130,000 - $170,000. This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation. This position may also be eligible for additional incentives such as equity awards or short-term incentives. Our benefits include medical/dental/vision insurance, 401(k) with company match, WFH stipend, and PTO.Company Overview (Who we are):Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex.Here are the core values that we believe in and look for in new teammates:<ul style="min-height:1.5em"><li>Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do</li><li>Make it Count: Act like an owner by focusing on the impact of your work</li><li>Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates</li><li>Sweat the Details: We keep our standards high and achieve them by paying attention to every detail</li><li>Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what’s possible</li></ul>

Senior Revenue Operations Manager

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey.Join the team powering the backbone of AmericaMudflap is a fast-growing marketplace on a mission to support the independent truckers who keep our country moving. Our Customer Support team sits at the heart of that mission, available 24/7/365 to show up when it matters most.We’re looking for a passionate, people-focused individual to join this essential team. At Mudflap, customer obsession is a core value, and support is one of THE most important roles at the company. Our close-knit, mission-driven team thrives on solving problems, driving growth, and helping our customers succeed.We don’t just provide support, we fuel success.Shift Options (Eastern Time):<ul style="min-height:1.5em"><li>Thursday – Monday: 11:00 PM – 7:00 AM</li><li>Saturday – Wednesday: 11:00 PM – 7:00 AM</li><li>Friday – Tuesday: 3:00 PM – 11:00 PM</li><li>Tuesday – Saturday: 10:00 AM – 6:00 PM</li><li>Saturday – Wednesday: 12:00 PM – 8:00 PM</li></ul>Expectations (In this role, you will):We hold a high bar for customer support and we’re proud of it.Here’s what success looks like in this role:<ul style="min-height:1.5em"><li>Strong Phone Presence: You communicate clearly and confidently, with a warm, professional tone and genuine empathy</li><li>Real-Time Problem Solving: You think fast on your feet, troubleshoot effectively, and keep customers reassured every step of the way</li><li>Comfortable with High Volume: You thrive in a high-call environment and know how to stay sharp, organized, and efficient throughout the day</li><li>Customer-Obsessed: You go above and beyond to deliver an experience that feels effortless, personal, and thoughtful</li><li>Emotionally Intelligent: You can read between the lines, pick up on customer signals, and respond in creative, thoughtful ways that show deep understanding</li><li>Ambitious and Growth-Oriented: You’re hungry to learn, open to feedback, and excited to grow your skills and career with Mudflap</li><li>Tech-Savvy: You move comfortably between tools like Zendesk, Slack, and internal systems without skipping a beat</li></ul>Experience (What we look for):<ul style="min-height:1.5em"><li>2+ years of experience in a remote customer support role, ideally in fintech or tech startup environments</li><li>Proficient with support tools like Zendesk or similar ticketing systems</li><li>Bilingual: Fluency in both English and Spanish strongly preferred</li><li>Customer-first mindset with a genuine passion for delivering exceptional service</li><li>Excellent communication skills, both verbal and written</li><li>Thrives in fast-paced environment, you’re a strong multitasker with a high sense of urgency and a hands-on, team-oriented approach</li></ul>Perks and Benefits (What we offer): <ul style="min-height:1.5em"><li>Competitive pay and equity in a high-growth startup</li><li>Multiple health benefit options</li><li>Paid Time Off</li><li>401(k) matching</li><li>Opportunities and support for major career growth</li><li>Annual Company offsite event (Mudfest!)</li></ul>The pay range for this role is $22 - $26 per hour. This information reflects a base range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation. We’ve got you covered! Training runs for three weeks, and we’ll ship you the equipment you need to succeed.Company overview (Who we are):Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex.Here are the core values that we believe in and look for in new teammates:<ul style="min-height:1.5em"><li>Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do</li><li>Make it Count: Act like an owner by focusing on the impact of your work</li><li>Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates</li><li>Sweat the Details: We keep our standards high and achieve them by paying attention to every detail</li><li>Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what’s possible</li></ul>*If your application is selected for the next stage, you will receive an email invite to complete a short take-home assessment through our assessment platform, TestGorilla. This helps us better understand your skills and how you approach tasks relevant to the role. Please check both your inbox and spam folder for the email invite, and please complete the assessment as soon as possible. Thank you!

Customer Support Specialist - Remote Day Shift

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for exceptional Engineering Managers who will lead and scale our product engineering teams, helping shape the future of our consumer-focused fintech platform.As a Sr. Engineering Manager you will manage a team of 5+ engineers, driving the development of consumer-focused fintech and marketplace products while partnering closely with product, data, and engineering leadership. This role requires a balance of hands-on technical expertise, leadership experience, and a proven ability to scale engineering teams in both startup and larger tech environments. You will play a key role in shaping our engineering culture, mentoring your team, and delivering high-quality software that powers the future of trucking payments.Expectations (In this role, you will):<ul style="min-height:1.5em"><li>Drive the delivery of high-quality features for our mobile and web platforms, with a focus on consumer fintech and marketplace products.</li><li>Recruit, retain, and develop top-tier engineering talent as we continue to grow.</li><li>Lead and mentor a team of 5+ engineers across multiple levels, fostering growth, accountability, and collaboration.</li><li>Partner closely with the Director of Data Insights and Engineering, Head of Product, and Head of Engineering to set technical vision, roadmap priorities, and team objectives.</li><li>Ensure engineering best practices, including code quality, testing, CI/CD, and monitoring, are adopted and maintained across teams.</li><li>Balance short-term product delivery with long-term scalability and maintainability of our Ruby on Rails, Python, and Go systems.</li><li>Cultivate a strong engineering culture rooted in collaboration, ownership, and customer obsession.</li></ul>Experience (What we look for):<ul style="min-height:1.5em"><li>5+ years of engineering management experience, ideally leading product engineering teams with 5–10 direct reports.</li><li>Experience building distributed systems in a startup environment.</li><li>Hands-on experience with Ruby on Rails, plus exposure to Python or Go.</li><li>Background in consumer mobile applications and consumer fintech or marketplace products.</li><li>Experience scaling back end engineering teams in both startup and larger tech company environments.</li><li>Strong technical leadership skills with a proven track record of delivering complex projects end-to-end.</li><li>Excellent communication and collaboration skills, able to work effectively with cross-functional partners, including Product, Data, and Design.</li><li>A mentor and coach who thrives in building high-performing teams and cultivating a positive engineering culture.</li></ul>If you’re excited about this role and believe you can contribute, we encourage you to apply—even if your experience doesn’t align perfectly with every bullet point.Our Stack:<ul style="min-height:1.5em"><li>Backend/API: Ruby on Rails 6.1</li><li>Database: PostgreSQL</li><li>iOS: Native (Swift)</li><li>Android: Native (Kotlin)</li><li>Hosted on: AWS</li></ul><h3>Work Location &amp; Hybrid Policy</h3>This role is based in the Bay Area, with a hybrid work model requiring in-office collaboration at our Palo Alto office. We believe in the value of in-person connection to drive innovation and teamwork while maintaining flexibility.To support our team, we offer:✔ Commuter benefits to ease your travel ✔ Lunches and snacks to keep you fueled ✔ A collaborative, high-growth environment where you’ll work closely with top talentPerks and Benefits (What we offer):<ul style="min-height:1.5em"><li>Competitive salary and multiple benefit options</li><li>Responsible Time Off</li><li>401(k) matching</li><li>Opportunities and support for major career growth</li></ul>The salary range for this role is $215,000 - $255,000. This information reflects a base salary range for this position based on current market data, which may be subject to change. The candidate's skills, experience, and other relevant factors will determine the exact compensation. This position may also be eligible for additional incentives such as equity awards or short-term incentives. Our benefits include medical/dental/vision insurance, 401(k) with company match, and flexible PTO.Company overview (Who we are):Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm, and Brex.Here are the core values that we believe in and look for in new teammates:<ul style="min-height:1.5em"><li>Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do</li><li>Make it Count: Act like an owner by focusing on the impact of your work</li><li>Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates</li><li>Sweat the Details: We keep our standards high and achieve them by paying attention to every detail</li><li>Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what’s possible</li></ul>

Senior Engineering Manager, Growth

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense) while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey. As a Controller, you will report to the CFO and be responsible for running the accounting function, ensuring financial accuracy, compliance, and scalability as Mudflap continues to grow. You’ll play a key role in shaping the company’s financial processes and strategies, helping drive our mission forward. This role involves a hybrid work approach, balancing in-office collaboration with the ability to work remotely.<h2>Expectations (In this role, you will):</h2><ul style="min-height:1.5em"><li>Oversee all accounting operations, including general ledger, financial reporting, and reconciliations.</li><li>Lead month-end and year-end close processes, ensuring timely and accurate financial statements.</li><li>Develop and maintain internal controls to ensure compliance with GAAP, ASC 606 and other accounting and regulatory requirements.</li><li>Manage audits, tax compliance and external financial relationships.</li><li>Implement consistent accounting policies, practices, and procedures across all programs</li><li>Ensure that accounts payable, accounts receivables, bank reconciliations, balance sheet reconciliations, payroll, and tax transactions are administered and organized timely and properly.</li><li>Support the executive team with accounting strategies and financial insights to drive decision-making.</li><li>Partner with cross-functional teams to streamline financial workflows and improve reporting efficiencies.</li><li>Lead and mentor a growing finance and accounting team.</li></ul><h2>Experience (What we look for):</h2><ul style="min-height:1.5em"><li>10+ years of accounting experience, preferably in a high-growth startup or fintech environment.</li><li>CPA and 4+ years of audit experience with established CPA firms strongly preferred.</li><li>Deep knowledge of GAAP, financial controls, and reporting requirements.</li><li>Experience with accounting systems (e.g., NetSuite, QuickBooks) and financial automation tools.</li><li>Strong leadership and communication skills, with the ability to work cross-functionally and influence stakeholders.</li><li>Detail-oriented with a hands-on approach in a fast-paced startup environment.</li></ul> If you’re passionate about building scalable financial processes and want to have a real impact in a fast-moving, mission-driven company, we’d love to hear from you! Perks and Benefits (What we offer): <ul style="min-height:1.5em"><li>A committed team on a mission to change a massive industry for the better</li><li>A high bar for quality and commitment to self-improvement </li><li>An open mind to new ideas and methodologies</li><li>Competitive salary and benefit options</li><li>Opportunities and support for major career growth</li></ul>The base salary range for this role is $200,000 - $250,000. This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation. This position may also be eligible for additional incentives such as equity awards or short-term incentives. Our benefits include medical/dental/vision insurance, 401(k) with company match, WFH stipend, and PTO.Company Overview (Who we are):Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex.Here are the core values that we believe in and look for in new teammates:<ul style="min-height:1.5em"><li>Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do</li><li>Make it Count: Act like an owner by focusing on the impact of your work</li><li>Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates</li><li>Sweat the Details: We keep our standards high and achieve them by paying attention to every detail</li><li>Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what’s possible</li></ul>

Controller

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey.Support Truckers While the World SleepsJoin the team powering the backbone of America, no matter the hour.Mudflap is a fast-growing marketplace on a mission to support the independent truckers who keep our country moving. Our Customer Support team is available 24/7/365, and we’re proud to show up. especially during the overnight hours when our customers need us most.We’re looking for a dedicated, people-focused individual who thrives in quieter hours and takes pride in solving problems when others are offline. At Mudflap, customer obsession is a core value, and support is one of the most impactful roles at the company. Our close-knit, mission-driven team is all about making a difference, delivering real-time solutions, and helping our customers succeed, no matter what time it is.We don’t just provide support, we fuel success around the clock. Expectations (In this role, you will):We hold a high bar for customer support and we’re proud of it.Here’s what success looks like in this role:<ul style="min-height:1.5em"><li>Self-Sufficient and Reliable: You’re comfortable owning your shift with minimal supervision, staying focused and proactive throughout the night</li><li>Strong Phone Presence: You communicate clearly and confidently, with a warm, professional tone and genuine empathy</li><li>Real-Time Problem Solving: You think fast on your feet, troubleshoot effectively, and keep customers reassured every step of the way</li><li>Comfortable with High Volume: You thrive in a high-call environment and know how to stay sharp, organized, and efficient throughout the day</li><li>Customer-Obsessed: You go above and beyond to deliver an experience that feels effortless, personal, and thoughtful</li><li>Emotionally Intelligent: You can read between the lines, pick up on customer signals, and respond in creative, thoughtful ways that show deep understanding</li><li>Ambitious and Growth-Oriented: You’re hungry to learn, open to feedback, and excited to grow your skills and career with Mudflap</li><li>Tech-Savvy: You move comfortably between tools like Zendesk, Slack, and internal systems without skipping a beat</li></ul>Experience (What we look for):<ul style="min-height:1.5em"><li>2+ years of experience in a remote customer support role, ideally in fintech or tech startup environments</li><li>Previous experience working 2nd or 3rd shift</li><li>Proficient with support tools like Zendesk or similar ticketing systems</li><li>Bilingual: Fluency in both English and Spanish strongly preferred</li><li>Customer-first mindset with a genuine passion for delivering exceptional service</li><li>Excellent communication skills, both verbal and written</li><li>Thrives in fast-paced environment, you’re a strong multitasker with a high sense of urgency and a hands-on, team-oriented approach</li></ul>Perks and Benefits (What we offer): <ul style="min-height:1.5em"><li>Competitive pay and equity in a high-growth startup</li><li>Multiple health benefit options</li><li>Paid Time Off</li><li>401(k) matching</li><li>Opportunities and support for major career growth</li><li>Annual Company offsite event (Mudfest!)</li></ul>The pay range for this role is $23 - $27 per hour. This information reflects a base range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation. We’ve got you covered! Training runs for three weeks, and we’ll ship you the equipment you need to succeed.Company overview (Who we are):Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex.Here are the core values that we believe in and look for in new teammates:<ul style="min-height:1.5em"><li>Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do</li><li>Make it Count: Act like an owner by focusing on the impact of your work</li><li>Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates</li><li>Sweat the Details: We keep our standards high and achieve them by paying attention to every detail</li><li>Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what’s possible</li></ul>*If your application is selected for the next stage, you will receive an email invite to complete a short take-home assessment through our assessment platform, TestGorilla. This helps us better understand your skills and how you approach tasks relevant to the role. Please check both your inbox and spam folder for the email invite, and please complete the assessment as soon as possible. Thank you!

Customer Support Specialist - Remote Overnight Shift

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey.As an Underwriting Analyst, you will be responsible for evaluating and assessing creditworthiness, ensuring sound lending decisions, and minimizing risk exposure. This role demands a keen eye for detail, a comprehensive understanding of credit evaluation processes, and balanced judgment.We value in-person connection and have offices in both Palo Alto, CA and Austin, TX. While we prefer candidates located in these hubs for occasional meetings and team collaboration, we are open to remote team members who can travel periodically if needed.Expectations (In this role, you will):<ul style="min-height:1.5em"><li>Assess the creditworthiness of loan applicants by analyzing financial data, credit reports, and other relevant information</li><li>Determine the risk level associated with lending and make informed decisions based on established criteria</li><li>Evaluate exceptions to credit policy carefully and make recommendations to the leadership team</li><li>Collaborate with internal teams to streamline the underwriting process and ensure timely completion of applications</li><li>Conduct periodic reviews of existing customers to evaluate credit limit changes and recommend appropriate changes</li><li>Communicate effectively with clients, providing clear explanations of underwriting decisions and assisting in resolving inquiries</li></ul>Experience (What we look for):<ul style="min-height:1.5em"><li>Prior experience in either consumer or small business underwriting</li><li>A basic understanding of Excel and other platforms of data entry</li><li>Ability to work both independently and as part of a team</li><li>Strong attention to detail and the ability to handle multiple tasks effectively</li><li>Familiarity with fast-paced environments with an “all hands on deck” approach</li><li>Strong written and oral communication &amp; analytical and interpersonal skills</li><li>Ability to develop and foster strong cross-functional partnerships</li></ul>Perks and Benefits (What we offer): <ul style="min-height:1.5em"><li>A committed team on a mission to change a massive industry for the better</li><li>A high bar for quality and commitment to self-improvement </li><li>An open mind to new ideas and methodologies</li><li>Competitive salary and benefit options</li><li>Opportunities and support for major career growth</li></ul>The salary range for this role is $68,000 - $92,000. This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation. This position may also be eligible for additional incentives such as equity awards or short-term incentives. Our benefits include medical/dental/vision insurance, 401(k) with company match, WFH stipend, and PTO.Company Overview (Who we are):Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex.Here are the core values that we believe in and look for in new teammates:<ul style="min-height:1.5em"><li>Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do</li><li>Make it Count: Act like an owner by focusing on the impact of your work</li><li>Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates</li><li>Sweat the Details: We keep our standards high and achieve them by paying attention to every detail</li><li>Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what’s possible</li></ul>

Underwriting Analyst

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense) while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey.As the Paid Marketing Lead, you will be responsible for the strategy, execution, and optimization of paid marketing initiatives with the goal of driving app growth, acquiring prosumer owner-operators, and B2B demand generation from small and medium-sized fleets. This role requires a data-driven, results-oriented marketer who thrives in a fast-paced environment. You’ll have the opportunity to significantly impact the growth trajectory of Mudflap, reporting to the CEO and working closely with cross-functional teams to scale user acquisition and fleet partnerships.Expectations (In this role, you will):<ul style="min-height:1.5em"><li>Develop and Execute Paid Growth Strategies: Lead the creation and management of comprehensive paid acquisition strategies across digital platforms (Google Ads, Facebook, Apple, LinkedIn, etc.) to fuel app downloads, owner-operator acquisition, and B2B demand generation for SMB fleets.</li><li>Campaign Management: Oversee the end-to-end management of paid campaigns, including keyword research, audience targeting, bid management, and creative strategy. Test and optimize across channels to maximize ROI.</li><li>Channel Optimization: Identify and evaluate new and existing paid channels for effectiveness in driving acquisition at scale, focusing on cost-per-install (CPI), cost-per-lead (CPL), and cost-per-acquisition (CPA).</li><li>Performance Tracking &amp; Reporting: Analyze performance data and provide actionable insights to optimize campaigns. Create regular reports on key metrics (CAC, LTV, CTR, ROAS) and provide recommendations for scaling and improving efficiency.</li><li>Collaboration with Cross-Functional Teams: Work closely with the product, sales, and operations teams to align paid media strategies with broader business objectives, ensuring seamless execution of campaigns and alignment with product offerings.</li><li>Budget Management: Own the paid marketing budget, ensuring that spend is effectively allocated to meet growth goals while optimizing for efficiency and cost-effectiveness.</li><li>A/B Testing: Run creative and copy A/B tests to refine and improve messaging across all paid marketing efforts.</li><li>Market Research &amp; Audience Insights: Stay on top of industry trends and conduct market research to understand the competitive landscape and find new opportunities to expand market reach.</li><li>Vendor &amp; Partnership Management: Collaborate with external partners, agencies, and vendors to drive paid growth and ensure best practices in campaign management.</li></ul>Experience (What we look for):<ul style="min-height:1.5em"><li>Experience: 5+ years of experience in paid digital marketing, with a focus on app growth, user acquisition, and B2B demand generation (ideally in fintech or marketplace industries).</li><li>Proven Track Record: Demonstrated success in developing, managing, and optimizing paid growth campaigns that drive app installs and/or B2B lead generation.</li><li>Technical Skills: Proficient in paid ad platforms (Google Ads, Facebook Ads, Apple, LinkedIn, etc.) and web analytics tools (Google Analytics, Amplitude, Mixpanel, etc.). Familiarity with mobile attribution platforms (e.g., AppsFlyer, Adjust, Branch, etc.)</li><li>Analytical Mindset: Strong data analysis skills and experience optimizing for key performance metrics (CPI, CAC, ROAS, LTV). Ability to turn insights into actionable marketing strategies.</li><li>Project Management: Excellent organizational skills with the ability to manage multiple campaigns and priorities simultaneously.</li><li>Creative Thinking: Ability to develop and test creative marketing ideas to drive better engagement and conversion.</li><li>Communication Skills: Excellent verbal and written communication skills to collaborate effectively with internal and external stakeholders.</li></ul>Perks and Benefits (What we offer):<ul style="min-height:1.5em"><li>A committed team on a mission to change a massive industry for the better</li><li>A high bar for quality and commitment to self-improvement</li><li>An open mind to new ideas and methodologies</li><li>Competitive salary and benefit options</li><li>Opportunities and support for major career growth</li></ul>The base salary range for this role is $160,000 - $200,000. This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation. This position may also be eligible for additional incentives such as equity awards or short-term incentives. Our benefits include medical/dental/vision insurance, 401(k) with company match, WFH stipend, and PTO.Work Location &amp; Hybrid PolicyThis role is based in the Bay Area, with a hybrid work model requiring in-office collaboration at our Palo Alto office. We believe in the value of in-person connection to drive innovation and teamwork while maintaining flexibility.To support our team, we offer:✔ Commuter benefits to ease your travel ✔ Lunches and snacks to keep you fueled ✔ A collaborative, high-growth environment where you’ll work closely with top talentCompany Overview (Who we are):Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex.Here are the core values that we believe in and look for in new teammates:<ul style="min-height:1.5em"><li>Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do</li><li>Make it Count: Act like an owner by focusing on the impact of your work</li><li>Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates</li><li>Sweat the Details: We keep our standards high and achieve them by paying attention to every detail</li><li>Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what’s possible</li></ul>

Paid Marketing Lead

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey.As an Account Executive, Freight at Mudflap, you’ll help launch and scale a new vertical within our business. This role is built for a scrappy, tenacious seller who’s comfortable building pipeline from the ground up, introducing new products to a new customer segment, and closing tough, first-of-their-kind deals.Our products are already used daily by tens of thousands of trucking companies across hundreds of independent fuel stops and national chains, and now you’ll help expand that value into freight-focused customers.You’ll own the full sales cycle, from outbound prospecting through close, partnering with fleet owners and decision-makers to understand their challenges, deliver compelling demos, build business cases, and apply consultative, value-based selling techniques to drive revenue. This is a hands-on, high-impact role for someone who thrives in ambiguity, influences without authority, and enjoys turning new opportunities into repeatable success.We’re a team of talented individuals on a mission to improve a $1 trillion industry, with a high bar for quality, a commitment to continuous self-improvement, and an open mind to new ideas and methodologies.Work Location:This can be a fully remote position. While we operate across multiple time zones, most collaboration happens during Pacific Time working hours. Candidates should be able to work a schedule aligned with the PT time zone.Expectations (In this role, you will):<ul style="min-height:1.5em"><li>Own the end-to-end sales process, including outbound prospecting, discovery, demos, and close</li><li>Build and develop new-vertical pipeline for freight customers</li><li>Research target accounts to identify decision-makers and tailor value propositions</li><li>Present Mudflap’s product with confidence, industry knowledge, and clear ROI</li><li>Navigate objections and close complex deals using solution- and value-selling techniques</li><li>Accurately forecast and maintain a healthy, well-documented pipeline </li></ul>Experience (What we look for):<ul style="min-height:1.5em"><li>5+ years of sales experience, including at least 1 year focused on net-new enterprise or commercial accounts</li><li>Experience helping build new pipelines, products, or verticals</li><li>Comfortable operating in ambiguity — able to roll up your sleeves and make a way forward</li><li>Gritty, resilient, and confident closing hard deals</li><li>Strong collaborator across sales, marketing, and product</li><li>Self-starter with a high sense of urgency and ownership</li><li>Ability to influence stakeholders at multiple levels, including senior leadership</li><li>Curious, adaptable, and open to new ideas, tools, and ways of working</li></ul>Perks and Benefits (What we offer):<ul style="min-height:1.5em"><li>Competitive salary and equity in a high-growth startup</li><li>Multiple health benefit options</li><li>Responsible Time Off</li><li>401(k) matching</li><li>Opportunities and support for major career growth</li><li>Annual Company offsite event (Mudfest!)</li></ul>The salary range for this role is $155,000 - $200,000. This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation.Company Overview (Who we are):Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex.Here are the core values that we believe in and look for in new teammates:<ul style="min-height:1.5em"><li>Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do</li><li>Make it Count: Act like an owner by focusing on the impact of your work</li><li>Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates</li><li>Sweat the Details: We keep our standards high and achieve them by paying attention to every detail</li><li>Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what’s possible</li></ul>

Account Executive - Freight

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey.As an Account Executive, Fuel Card at Mudflap, you’ll help expand our fuel card business by closing net-new fleet customers. This role is built for a scrappy seller who thrives in ambiguity and isn’t afraid to open doors, and close tough deals.You’ll help 15+ truck fleets save money on fuel by introducing them to Mudflap’s market-leading fuel card and payments platform, trusted by tens of thousands of trucking companies nationwide. While the product is proven, how we scale this segment next is still evolving, and you’ll help define it.You’ll own the full sales cycle, from outbound prospecting through close, working directly with fleet owners and decision-makers to deliver clear, value-driven solutions in a fast-paced, high-impact environment.We’re a team of talented individuals on a mission to improve a $1 trillion industry, with a high bar for quality, a commitment to continuous self-improvement, and an open mind to new ideas and methodologies.Work Location:This can be a fully remote position. While we operate across multiple time zones, most collaboration happens during Pacific Time working hours. Candidates should be able to work a schedule aligned with the PT time zone.Expectations (In this role, you will):<ul style="min-height:1.5em"><li>Responsible for the end-to-end sales process from prospecting to close, which includes outbound lead generation, customer engagement, and business case development.</li><li>Research target accounts to identify key decision-makers, understand business challenges, and build persona-based value propositions</li><li>Present Mudflap's value proposition through engaging product demonstrations and industry knowledge to delight customers.</li><li>Utilize solution and value-selling techniques along with overcoming objections to guide sales processes to close effectively</li><li>Accurately forecast and maintain a robust pipeline </li></ul>Experience (What we look for):<ul style="min-height:1.5em"><li>3 years of full cycle sales experience, including at least 1 year focused on net-new enterprise or commercial accounts</li><li>Comfortable operating in ambiguity, able to roll up your sleeves, create clarity, and move work forward</li><li>Strong collaborator who builds partnerships across sales, marketing, and product</li><li>Resilient, coachable, and confident handling objections and feedback</li><li>High-energy, self-starter with a strong sense of urgency and ownership</li><li>Able to influence stakeholders at multiple levels, including senior leadership</li><li>Curious, adaptable, and eager to learn new technologies and new ways of working</li></ul>Perks and Benefits (What we offer):<ul style="min-height:1.5em"><li>Competitive salary and equity in a high-growth startup</li><li>Multiple health benefit options</li><li>Responsible Time Off</li><li>401(k) matching</li><li>Opportunities and support for major career growth</li><li>Annual Company offsite event (Mudfest!)</li></ul>The salary range for this role is $155,000 - $200,000. This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation.Company Overview (Who we are):Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex.Here are the core values that we believe in and look for in new teammates:<ul style="min-height:1.5em"><li>Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do</li><li>Make it Count: Act like an owner by focusing on the impact of your work</li><li>Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates</li><li>Sweat the Details: We keep our standards high and achieve them by paying attention to every detail</li><li>Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what’s possible</li></ul>

Account Executive - Fuel Card

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey.Join the team powering the backbone of AmericaMudflap is a fast-growing marketplace on a mission to support the independent truckers who keep our country moving. Our Customer Support team sits at the heart of that mission, available 24/7/365 to show up when it matters most.We’re looking for a fluent bilingual (English/Spanish) Customer Support Specialist who is passionate about helping people and thrives on solving problems. Many of the truckers we support are Spanish-speaking, so the ability to confidently communicate in both English and Spanish is essential to this role.Expectations (In this role, you will):We hold a high bar for customer support and we’re proud of it.Here’s what success looks like in this role:<ul style="min-height:1.5em"><li>Strong Phone Presence (Bilingual English/Spanish): You communicate clearly and confidently in both English and Spanish, with a warm, professional tone and genuine empathy. You’re able to seamlessly transition between languages depending on the customer’s needs, ensuring every trucker feels heard and supported</li><li>Real-Time Problem Solving: You think fast on your feet, troubleshoot effectively, and keep customers reassured every step of the way</li><li>Comfortable with High Volume: You thrive in a high-call environment and know how to stay sharp, organized, and efficient throughout the day</li><li>Customer-Obsessed: You go above and beyond to deliver an experience that feels effortless, personal, and thoughtful</li><li>Emotionally Intelligent: You can read between the lines, pick up on customer signals, and respond in creative, thoughtful ways that show deep understanding</li><li>Ambitious and Growth-Oriented: You’re hungry to learn, open to feedback, and excited to grow your skills and career with Mudflap</li><li>Tech-Savvy: You move comfortably between tools like Zendesk, Slack, and internal systems without skipping a beat</li></ul>Experience (What we look for):<ul style="min-height:1.5em"><li>2+ years of experience in a remote customer support role, ideally in fintech or tech startup environments</li><li>Bilingual: Fluency in both English and Spanish </li><li>Proficient with support tools like Zendesk or similar ticketing systems</li><li>Customer-first mindset with a genuine passion for delivering exceptional service</li><li>Excellent communication skills, both verbal and written</li><li>Thrives in fast-paced environment—you’re a strong multitasker with a high sense of urgency and a hands-on, team-oriented approach</li></ul>Perks and Benefits (What we offer): <ul style="min-height:1.5em"><li>Competitive pay and equity in a high-growth startup</li><li>Multiple health benefit options</li><li>Paid Time Off</li><li>401(k) matching</li><li>Opportunities and support for major career growth</li><li>Annual Company offsite event (Mudfest!)</li></ul>The pay range for this role is $23 - $27 per hour. This information reflects a base range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation. We’ve got you covered! Training runs for three weeks, and we’ll ship you the equipment you need to succeed.Company overview (Who we are):Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex.Here are the core values that we believe in and look for in new teammates:<ul style="min-height:1.5em"><li>Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do</li><li>Make it Count: Act like an owner by focusing on the impact of your work</li><li>Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates</li><li>Sweat the Details: We keep our standards high and achieve them by paying attention to every detail</li><li>Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what’s possible</li></ul>*If your application is selected for the next stage, you will receive an email invite to complete a short take-home assessment through our assessment platform, TestGorilla. This helps us better understand your skills and how you approach tasks relevant to the role. Please check both your inbox and spam folder for the email invite, and please complete the assessment as soon as possible. Thank you!

Customer Support Specialist Bilingual (English/Spanish) - Remote

Mudflap serves the $800B trucking industry — the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers.We’re a fast-growing, customer-obsessed company looking for exceptional software engineers of all experience levels to help us build and scale the next generation of our payments and transactions platform.Whether you’re early in your career or a seasoned technical leader, you’ll have the opportunity to make a massive impact on a product used by hundreds of thousands of small trucking businesses nationwide. <h2>Work Location</h2>This role can be fully remote within the U.S. While we operate across multiple time zones, most collaboration happens during Pacific Time working hours. Candidates should be able to work a schedule aligned with PT. <h2>What You’ll Do</h2>Depending on your experience level, you’ll:<ul style="min-height:1.5em"><li>Build and scale production-grade web applications and APIs using Ruby on Rails.</li><li>Collaborate cross-functionally with product, design, and business teams to deliver impactful solutions.</li><li>Own features end-to-end — from technical design and implementation to deployment and monitoring.</li><li>Design and evolve architecture to ensure scalability, reliability, and performance.</li><li>Create clean, well-tested, maintainable code, with thoughtful attention to detail and edge cases.</li><li>Mentor teammates, conduct code reviews, and elevate engineering standards (for senior and staff levels).</li><li>Contribute to technical strategy and system design for key initiatives (for staff and team leads).</li><li>Continuously improve processes and tools to enable faster, higher-quality development. </li></ul><h2>What We’re Looking For</h2>We hire talented engineers across experience levels. Here’s how we think about it:Software Engineer (1+ years)<ul style="min-height:1.5em"><li>Professional experience building web applications or APIs.</li><li>Familiarity with Ruby on Rails or similar frameworks.</li><li>Solid understanding of SQL databases (we use Postgres/AWS Aurora).</li><li>Comfortable with Git, testing, and debugging.</li><li>Curious, eager to learn, and passionate about growing your skills. </li></ul>Senior Software Engineer (4+ years)<ul style="min-height:1.5em"><li>Deep experience building scalable production systems in Ruby on Rails.</li><li>Strong understanding of API design, database schema design, and integrations.</li><li>Ability to take ownership of complex features and projects.</li><li>Excellent communication skills and a desire to mentor others.</li><li>Pragmatic problem-solver who balances speed, quality, and long-term sustainability. </li></ul>Staff / Team Lead Engineer (8+ years)<ul style="min-height:1.5em"><li>Proven technical leadership experience in designing large-scale systems.</li><li>Expertise in Ruby on Rails and backend architecture.</li><li>Track record of mentoring, influencing technical direction, and driving key initiatives.</li><li>Strong sense of ownership and accountability for outcomes.</li><li>Strategic thinker who can simplify complex problems for others.</li><li>For Team Lead candidates, experience managing 2+ full-time employees.</li></ul><h2>Our Tech Stack</h2><ul style="min-height:1.5em"><li>Backend / API: Ruby on Rails</li><li>Database: Postgres / AWS Aurora</li><li>Web: Vue.js + REST</li><li>iOS: Native (Swift)</li><li>Android: Native (Kotlin)</li><li>Infrastructure: AWS (ECS), CircleCI for CI/CD </li></ul><h2>Why You’ll Love Working Here</h2><ul style="min-height:1.5em"><li>Competitive salary and equity in a high-growth, profitable company</li><li>Multiple health benefit options</li><li>401(k) with company match</li><li>Responsible Time Off policy</li><li>Opportunities and support for major career growth</li><li>Annual company offsite (“Mudfest!”) </li></ul>Base Salary Range: $150,000 – $250,000This information reflects the total base salary range for this position, spanning all experience levels. The exact compensation will depend on the candidate’s skills, experience, and other relevant factors. <h2>Who We Are</h2>Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner-operators and small fleets. Backed by top-tier investors including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups — and featured on the Forbes Fintech 50 — Mudflap helps small trucking businesses save money and grow.<h2> Our Values</h2>Be Customer Obsessed: We deeply understand customer needs and put them at the center of everything we do. Make it Count: Act like an owner by focusing on the impact of your work. Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and teammates. Sweat the Details: We keep our standards high and achieve them by paying attention to every detail. Be Curious: Use a growth mindset to question assumptions, take risks, and stretch the boundaries of what’s possible.

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey.We’re looking for a Sales Development Representative to support our Account Executives by building a high-quality sales pipeline across 15+ truck fleets and heavy-diesel fleets throughout the United States.This is an early-career, high-impact role and an excellent entry point into a full-cycle sales career at Mudflap. You’ll play a critical role in fueling the success of the Commercial team by identifying, engaging, and qualifying prospective fleet customers. You’ll work closely with Account Executives to ensure they’re spending their time on the most promising opportunities, while gaining hands-on experience in outbound strategy, discovery, and pipeline development.Success in this role isn’t measured by activity alone, but by the quality of opportunities you create and how effectively you help the Commercial team achieve its revenue goals. For someone eager to learn, grow, and make a meaningful impact early in their sales career, this role offers strong exposure, ownership, and a clear path forward at Mudflap.Work Location:This role can be based in Austin, TX and involves a hybrid work approach, balancing in-office collaboration with the ability to work remotely.Expectations (In this role, you will):<ul style="min-height:1.5em"><li>Proactively identify, research, and engage 15+ truck and heavy-diesel fleets through phone, email, and other outbound channels.</li><li>Generate new, qualified sales opportunities for your assigned Commercial Account Executives.</li><li>Build and manage early-stage pipelines with a strong focus on quality, consistency, and velocity — not just activity volume.</li><li>Partner closely with Account Executives to align on target accounts, messaging, and follow-up strategy.</li><li>Maintain accurate and up-to-date activity, pipeline, and account notes within the CRM.</li><li>Continuously refine outreach messaging based on customer feedback, performance data, and results.</li><li>Develop a deep understanding of Mudflap’s product, customer use cases, and the fleet industry. </li></ul>Experience (What we look for):<ul style="min-height:1.5em"><li>1 year of experience in sales, customer-facing roles, or relevant professional experience</li><li>Strong written and verbal communication skills</li><li>Comfort with high-volume outreach and rejection</li><li>Coachability and a growth mindset</li><li>Strong organizational habits and attention to detail</li><li>Interest in building a long-term sales career</li><li>Experience with CRM tools (Salesforce, HubSpot, etc.) or outbound tools is a plus, but not required.</li></ul>Perks and Benefits (What we offer):<ul style="min-height:1.5em"><li>Competitive salary and equity in a high-growth startup</li><li>Multiple health benefit options</li><li>Responsible Time Off</li><li>401(k) matching</li><li>Opportunities and support for major career growth</li><li>Annual Company offsite event (Mudfest!)</li></ul>The salary range for this role is $100,000-$115,000 OTE. This information reflects a range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation.Company Overview (Who we are):Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex.Here are the core values that we believe in and look for in new teammates:<ul style="min-height:1.5em"><li>Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do</li><li>Make it Count: Act like an owner by focusing on the impact of your work</li><li>Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates</li><li>Sweat the Details: We keep our standards high and achieve them by paying attention to every detail</li><li>Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what’s possible</li></ul>

Sales Development Representative

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey.As our Payroll &amp; Benefits Manager, you’ll lead payroll and benefits operations, ensuring accurate compensation and a strong employee experience. You’ll be the go-to expert ensuring our systems are compliant and scalable, while partnering with Finance, People, and external vendors to maintain a seamless employee experience across the board, from payroll and benefits to equity administration.Work Location: This role can be fully remote within the U.S. While we operate across multiple time zones, most collaboration happens during Pacific Time working hours. Candidates should be able to work a schedule aligned with the PT time zone.Expectations (In this role, you will):<ul style="min-height:1.5em"><li>Own end-to-end payroll processing for both exempt and non-exempt employees, ensuring accuracy, timeliness, and compliance across payroll and tax requirements</li><li>Review, audit, and reconcile payroll inputs (salary, bonuses, commissions, overtime, deductions, withholdings, and equity-related income), resolve discrepancies, and ensure accurate reporting in our ERP</li><li>Lead benefits administration across health, retirement, leave programs, and statutory benefits, partnering with our broker on renewals, plan design, vendor management, and end-to-end open enrollment</li><li>Manage equity administration through Carta, including grants, vesting, exercises, and terminations</li><li>Develop and maintain policies, processes, and internal controls across payroll, benefits, and equity, while identifying opportunities to improve workflows, automate where possible, and reduce operational risk as we scale</li><li>Serve as the primary point of contact for employee questions related to ADP, payroll, benefits, and equity, partnering closely with People, Finance, Legal, and external vendors</li></ul>Experience (What we look for):<ul style="min-height:1.5em"><li>5+ years of experience in payroll (exempt and non-exempt) and benefits programs; equity administration experience strongly preferred.</li><li>Deep, hands-on expertise with ADP required.</li><li>Experience with Carta and HRIS is a strong plus.</li><li>Exceptional attention to detail and accuracy.</li></ul><ul style="min-height:1.5em"><li>Strong analytical, organizational, and problem-solving skills.</li><li>Ability to handle highly confidential information with discretion and sound judgment.</li><li>Clear, effective communicator who can explain complex payroll and equity topics to employees.</li><li>Comfortable managing multiple priorities and deadlines in a fast-moving environment.</li><li>Process-driven mindset with a focus on continuous improvements.</li></ul>Perks and Benefits (What we offer):<ul style="min-height:1.5em"><li>Competitive salary and equity in a high-growth startup</li><li>Multiple health benefit options</li><li>Responsible Time Off</li><li>401(k) matching</li><li>Opportunities and support for major career growth</li><li>Annual Company offsite event (Mudfest!)</li></ul>The salary range for this role is $100,000 - $110,000. This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation.Company Overview (Who we are):Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex.Here are the core values that we believe in and look for in new teammates:<ul style="min-height:1.5em"><li>Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do</li><li>Make it Count: Act like an owner by focusing on the impact of your work</li><li>Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates</li><li>Sweat the Details: We keep our standards high and achieve them by paying attention to every detail</li><li>Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what’s possible</li></ul>

Payroll & Benefits Manager

Mudflap serves the $800B trucking industry, one of the most essential, underserved, and overlooked sectors in the country. We’re building products that solve real, everyday problems for the small business owners who keep America moving. Our design philosophy is simple: we don’t expect users to adapt to our product, we design products that adapt to our users.As a Staff Product Designer at Mudflap, you’ll own major mobile and web initiatives, blending strategy with hands-on design. You’ll work directly with our Head of Product (co-founder) and executive team to shape product direction, solve complex problems, and deliver intuitive experiences that make a real difference in the lives of small business operators.If you want ownership, strategic impact, and the chance to build intuitive, user-first solutions for an underserved industry, this is that opportunity. <h2>Work Location:</h2>This role can be primarily remote with occasional in-office collaboration days at our Palo Alto, CA location. Team members are expected to be available for scheduled on-site meetings or events a few times per quarter.To support our team, we offer:<ul style="min-height:1.5em"><li>Commuter benefits to ease your travel</li><li>Lunches and snacks to keep you fueled</li><li>A collaborative, high-growth environment where you’ll work closely with talented teammates across the company</li></ul><h2>Expectations (In this role, you will):</h2><ul style="min-height:1.5em"><li>Lead &amp; Own High-Impact Design WorkDrive the strategy and execution of complex product experiences across mobile (iOS &amp; Android) and web, turning ambiguity into clarity and shipping solutions that move the business forward.</li><li>Own the Problem Space End-to-EndUse research, discovery, and iterative testing to define opportunities, validate direction, and ensure we solve the right problems in the right way.</li><li>Design Cohesive Mobile + Web EcosystemsCreate connected, user-centered workflows across platforms, shaping the product holistically, not as separate surfaces.</li><li>Elevate Design Systems &amp; OperationsAdvance our design system, patterns, and workflows; introduce new tools (including emerging AI) to raise quality, speed, and consistency across the team.</li><li>Shape Product &amp; Business StrategyWork closely with the Head of Product (co-founder), Engineering leads, and Executive Leadership to influence roadmaps, align on priorities, and turn insights into strategic decisions.</li><li>Mentor &amp; Influence Across TeamsRaise the bar for design quality, provide guidance to senior designers, and champion cross-functional collaboration.</li></ul><h2>Experience (What we look for):</h2><ul style="min-height:1.5em"><li>5+ years as a Senior Product Designer or higher, including ownership of initiatives with measurable business outcomes</li><li>5+ years of experience designing mobile apps for iOS and Android</li><li>Significant experience leading early-stage research and problem space definition</li><li>Strong storytelling and presentation skills; able to rally teams around design ideas</li><li>Background in designing digital services that improve physical-world workflows (e.g., logistics, mobility, operations)</li><li>Deep proficiency with modern design tools (Figma, prototyping libraries, etc.) and methods</li></ul><h2>Perks and Benefits (What we offer):</h2><ul style="min-height:1.5em"><li>Competitive salary and equity in a high-growth startup</li><li>Multiple health benefit options</li><li>Responsible Time Off</li><li>401(k) matching</li><li>Opportunities and support for major career growth</li><li>Annual Company offsite event (Mudfest!)</li></ul>The base salary range for this role is $200,000 - $240,000. This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation. <h2>Company Overview (Who we are):</h2>Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex.Here are the core values that we believe in and look for in new teammates:<ul style="min-height:1.5em"><li>Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do</li><li>Make it Count: Act like an owner by focusing on the impact of your work</li><li>Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates</li><li>Sweat the Details: We keep our standards high and achieve them by paying attention to every detail</li><li>Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what’s possible</li></ul>

Mudflap serves the $800B trucking industry, one of the most essential, underserved, and overlooked sectors in the country. We’re building products that solve real, everyday problems for the small business owners who keep America moving. Our design philosophy is simple: we don’t expect users to adapt to our product, we design products that adapt to our users.As a Senior Product Designer at Mudflap, you’ll design mobile experiences that solve real problems for an underserved community and meaningfully improve the daily lives of small business operators. You’ll join a lean, agile team where designers shape product direction, bring clarity to complex workflows, and craft intuitive native iOS and Android experiences.You’ll own end-to-end design work, from research through polished execution, while leveraging emerging AI tools, partnering closely with Product and Engineering, and growing your influence in a fast-moving environment.If you’re motivated by meaningful problems and want to design products that truly make a difference, this role is for you.Work Location:This role involves a hybrid work approach, balancing in-office collaboration at our Palo Alto, CA location with the ability to work remotely.To support our team, we offer:<ul style="min-height:1.5em"><li>Commuter benefits to ease your travel</li><li>Lunches and snacks to keep you fueled</li><li>A collaborative, high-growth environment where you’ll work closely with talented teammates across the company</li></ul>Expectations (In this role, you will):<ul style="min-height:1.5em"><li>Design for Real Impact Develop a deep, empathetic understanding of truck drivers and fleet managers, and design solutions that simplify their day-to-day tasks and reduce real-world complexity.</li><li>Solve the Right Problems Lead discovery and early exploration to ensure initiatives address the highest-value opportunities, define thoughtful MVPs, validate quickly, and champion our commitment to user-first solutions.</li><li>Shape Mobile Product Experiences Influence the strategy and evolution of Mudflap’s native iOS and Android apps, designing intuitive, cohesive workflows that make our product indispensable.</li><li>Own End-to-End Design Execution Drive the full design process, from research and flows to prototyping, UI design, and QA, delivering high-quality work in a fast, iterative environment.</li><li>Collaborate Across the Company Work closely with Product, Engineering, Marketing, and fellow designers to bring ideas to life, align on priorities, and ship impactful product improvements.</li><li>Elevate Our Design Systems &amp; Tools Contribute to the evolution of our design system, patterns, and libraries, and bring emerging tools, including AI, into the workflow to accelerate quality and delivery.</li></ul>Experience (What we look for):<ul style="min-height:1.5em"><li>At least 7+ years of experience in Product Design and B2B or B2C web applications and mobile applications</li><li>Comfortable with conducting user research and interviews</li><li>Experience in a hyper-growth environment, with the ability to work independently and deliver high-quality work efficiently</li><li>Advanced skills in Figma for Design Systems and prototyping</li><li>Thinks big picture about Design’s impact on business strategy and metrics</li></ul>Perks and Benefits (What we offer):<ul style="min-height:1.5em"><li>Competitive salary and equity in a high-growth startup</li><li>Multiple health benefit options</li><li>Responsible Time Off</li><li>401(k) matching</li><li>Opportunities and support for major career growth</li><li>Annual Company offsite event (Mudfest!)</li></ul>The salary range for this role is $185,000 - $215,000. This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation.Company Overview (Who we are):Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex.Here are the core values that we believe in and look for in new teammates:<ul style="min-height:1.5em"><li>Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do</li><li>Make it Count: Act like an owner by focusing on the impact of your work</li><li>Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates</li><li>Sweat the Details: We keep our standards high and achieve them by paying attention to every detail</li><li>Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what’s possible</li></ul>

Senior Product Designer - Mobile

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey.As a Technical Program Manager - AI Initiatives/Adoption, you will own the implementation, integration, and adoption of AI-driven solutions across Customer Support operations. This role sits at the intersection of Support, Product, and Engineering and is responsible for translating operational needs into scalable, technical solutions that improve both customer experience and agent efficiency.You will design and maintain the systems, workflows, and integrations that enable AI-assisted support, ensure high-quality and reliable support data, and continuously measure and improve the impact of AI initiatives. This role requires a hands-on, technical operator who is comfortable working across systems, building integrations, and driving adoption in a fast-growing environment.Work Location:This role involves a hybrid work approach, balancing in-office collaboration at our Palo Alto location with the ability to work remotely. Team members are expected to be available for scheduled on-site meetings or events a few times per quarter.To support our team, we offer:<ul style="min-height:1.5em"><li>Commuter benefits to ease your travel</li><li>Lunches and snacks to keep you fueled</li><li>A collaborative, high-growth environment where you’ll work closely with talented teammates across the company</li></ul>Expectations (In this role, you will):<ul style="min-height:1.5em"><li>Design, build, and maintain integrations between support platforms, internal systems, and AI tools to enable automation, intelligent routing, and AI-assisted resolution</li><li>Lead the implementation and adoption of AI-powered workflows that reduce manual effort for support agents and improve resolution speed and consistency</li><li>Partner closely with Product and Engineering to define technical requirements, data contracts, and system boundaries related to Customer Support operations</li><li>Ensure support data is reliable, well-structured, and accessible for reporting, analysis, and AI use cases</li><li>Monitor usage, performance, and outcomes of AI initiatives and iterate to improve effectiveness and user experience</li><li>Improve customer experience and agent efficiency through thoughtful system and workflow design, not just tool deployment</li><li>Communicate progress, results, and tradeoffs of AI and operational initiatives clearly to stakeholders and leadership</li></ul>Experience (What we look for):<ul style="min-height:1.5em"><li>Experience working in Customer Support Operations, Technical Operations or a similar systems-focused operational role</li><li>Strong technical foundation, including hands-on experience with APIs, webhooks, data integrations, and system-to-system workflows</li><li>Experience configuring or building integrations between support tools such as ticketing systems, chat platforms, CRMs, or internal services</li><li>Experience specifically working with Zendesk APIs, including building, maintaining, or troubleshooting custom integrations and data flows</li><li>Familiarity with AI applications in support environments, including chatbots, AI-assisted responses, summarization, classification, or knowledge retrieval</li><li>Strong understanding of AI technologies (for example: LLMs, NLP, ML pipelines) and their application in support and risk management</li><li>Demonstrated ability to debug, monitor, and maintain integrations and workflows in production environments</li><li>Strong data literacy, with experience working with operational metrics, logs, and event-based data</li><li>Proven ability to translate operational problems into technical requirements and implementation plans</li><li>High ownership mindset with the ability to operate independently across technical and non-technical domains in an ambiguous, fast-moving environment</li></ul>Perks and Benefits (What we offer):<ul style="min-height:1.5em"><li>Competitive salary and equity in a high-growth startup</li><li>Multiple health benefit options</li><li>Responsible Time Off</li><li>401(k) matching</li><li>Opportunities and support for major career growth</li><li>Annual Company offsite event (Mudfest!)</li></ul>The salary range for this role is $162,000 - $180,000. This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation.Company Overview (Who we are):Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex.Here are the core values that we believe in and look for in new teammates:<ul style="min-height:1.5em"><li>Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do</li><li>Make it Count: Act like an owner by focusing on the impact of your work</li><li>Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates</li><li>Sweat the Details: We keep our standards high and achieve them by paying attention to every detail</li><li>Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what’s possible</li></ul>

Technical Program Manager - AI Initiatives/Adoption

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new exceptional senior engineer who will be an instrumental part of the team.Mudflap is looking for a Partner Success Manager to support and grow our network of independent fuel partners. In this role, you'll be the main point of contact for our independent merchants — helping them succeed on the Mudflap platform by driving engagement, resolving issues, and ensuring they see value from the partnership.You’ll build strong relationships, provide proactive consultation, and work cross-functionally with Ops, Product, Success, Support, and Sales to improve the partner experience. This is an ideal role for someone who’s customer-obsessed, organized, and passionate about helping small businesses thrive.Expectations (In this role, you will):<ul style="min-height:1.5em"><li>Own the post-launch success of our independent truck stop partners</li><li>Monitor partner performance at scale using metrics to surface trends, identify risks, and prioritize action across the network.</li><li>Build and strengthen partner relationships by being a trusted, proactive point of contact—someone who listens well, follows through, and adds value consistently.</li><li>Define and iterate on partner health signals, playbooks, and scalable processes that allow us to operate efficiently</li><li>Collaborate with cross-functional teams to advocate for partner needs and remove friction in how we serve them.</li><li>Move quickly and act with ownership—whether that means jumping into a problem, creating structure where there isn’t any, or driving a solution forward independently.</li><li>Communicate clearly and thoughtfully—whether it’s with a partner, a teammate, or in reporting insights to leadership.</li><li>Maintain accurate records and reporting of activity and results</li></ul>Experience (What we look for):<ul style="min-height:1.5em"><li>5+ years of experience in customer success, partner success, account management, or vendor support</li><li>Proven ability to manage a large and diverse portfolio of accounts while balancing both proactive and reactive workstreams.</li><li>Strong analytical mindset—comfortable interpreting data, making performance-driven decisions, and working with data teams to generate actionable insights.</li><li>Excellent relationship-building and communication skills—you can adapt your style to different partner personalities and maintain trust, even during tough conversations.</li><li>Demonstrated ownership and bias for action—you spot problems before they become escalations, and take initiative to solve them quickly.</li><li>Experience working cross-functionally with teams like product, support, and operations to advocate for customers and improve the end-to-end partner journey.</li><li>Highly organized and efficient with time management</li><li>Familiarity with CRM tools (e.g., Salesforce, HubSpot) and data analysis tools (e.g., Looker, Excel, or SQL) is a plus.</li><li>Familiarity with merchant/vendor relationships in industries like logistics, fuel, retail, or B2B marketplaces is a plus</li></ul>Work Location &amp; Hybrid Policy:This role is based in Austin, TX, with a hybrid work approach, balancing in-office collaboration with the ability to work remotely.To support our team, we offer: ✔ Commuter benefits to ease your travel ✔ Lunches and snacks to keep you fueled ✔ A collaborative, high-growth environment where you’ll work closely with talented teammates across the companyPerks and Benefits (What we offer):<ul style="min-height:1.5em"><li>Competitive salary and multiple benefit options</li><li>Responsible Time Off</li><li>401(k) matching</li><li>Opportunities and support for major career growth</li><li>Annual Company offsite event (Mudfest!)</li></ul>The salary range for this role is $115,000 - $140,000. This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation. This position may also be eligible for additional incentives such as equity awards or short-term incentives. Our benefits include medical/dental/vision insurance, 401(k) with company match, and flexible PTO.Company overview (Who we are):Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex.Here are the core values that we believe in and look for in new teammates:<ul style="min-height:1.5em"><li>Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do</li><li>Make it Count: Act like an owner by focusing on the impact of your work</li><li>Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates</li><li>Sweat the Details: We keep our standards high and achieve them by paying attention to every detail</li><li>Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what’s possible</li></ul>

Partner Success Manager

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey.As the Sr. Product Manager, Payments, you’ll own Mudflap’s payments platform end-to-end, shaping how money moves through the product and driving authorization rates, reliability, and spend across card usage. The focus is on improving transaction flows, controls, and performance while exploring new ways payments and fintech capabilities can create differentiated value for fleets and drivers.Success in this role requires strong product judgment, a deep understanding of payment systems and emerging fintech trends, and the ability to navigate tradeoffs like risk versus conversion. It combines strategic thinking with hands-on execution, using transaction-level data and customer insight to identify high-impact opportunities and continuously evolve the payments experience.In this role, you will:<ul style="min-height:1.5em"><li>Own Mudflap’s payments platform end-to-end, including card, transaction flows, and partner integrations, with a focus on driving volume, reliability, and margin.</li><li>Identify and execute on high-impact opportunities to improve authorization rates, transaction success, and spend per user.</li><li>Develop a deep understanding of payment systems and stay current on fintech trends to inform product direction and unlock new capabilities.</li><li>Drive product decisions using transaction-level data, customer insight, and strong product judgment.</li><li>Partner cross-functionally to build scalable, high-reliability systems that power every transaction with accuracy and trust.</li><li>Own key product surfaces such as card controls, transaction visibility, and pricing logic.</li><li>Manage external partners including networks and processors to expand acceptance, improve economics, and shape the payments roadmap.</li><li>Define and track core payments metrics, and iterate quickly while maintaining a high bar for correctness in a high-stakes domain.</li><li>Leverage AI tools to accelerate analysis and improve the payments experience.</li></ul>What we look for:<ul style="min-height:1.5em"><li>5+ years of product management experience with ownership of high-impact, customer-facing or platform products.</li><li>Experience working on payments, fintech, or transaction-heavy systems (e.g. cards, billing, risk, or financial infrastructure).</li><li>Strong product judgment with the ability to identify high-leverage opportunities that drive volume, reliability, or margin.</li><li>Comfort working with data, including transaction-level analysis, funnel drop-offs, and system performance metrics.</li><li>Ability to navigate complex systems and tradeoffs (e.g. risk vs. conversion, speed vs. accuracy, flexibility vs. control).</li><li>Track record of shipping high-quality products in cross-functional environments involving engineering, finance, risk, and operations.</li><li>Strong execution skills, with the ability to break down ambiguous problems into actionable plans and deliver results.</li><li>Clear and direct communication, with the ability to influence stakeholders across technical and non-technical teams.</li><li>Experience working with external partners (e.g. processors, networks, or enterprise partners) is a plus.</li><li>Hands-on experience using AI tools to accelerate analysis, decision-making, or product development.</li></ul>What we offer:<ul style="min-height:1.5em"><li>Competitive salary and equity in a high-growth startup</li><li>Multiple health benefit options</li><li>Responsible Time Off</li><li>401(k) matching</li><li>Commuter benefits to ease your travel</li><li>Lunches and snacks to keep you fueled</li><li>Annual Company offsite event (Mudfest!)</li></ul>Compensation:The salary range for this role is $195,000 - $215,000 + equity. This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation.Location:This is a hybrid role based out of our Palo Alto, CA office, with an expectation of 3 days per week onsite.Who we are:Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex.Our Values:<ul style="min-height:1.5em"><li>Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do</li><li>Make it Count: Act like an owner by focusing on the impact of your work</li><li>Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates</li><li>Sweat the Details: We keep our standards high and achieve them by paying attention to every detail</li><li>Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what’s possible</li></ul>

Senior Product Manager, Payments

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey.As a Senior Infrastructure Engineer, you will design, build, and operate the cloud infrastructure that powers our AWS-hosted SaaS platform. You’ll own the reliability, scalability, security, and efficiency of our environments—enabling rapid, safe delivery of new features while maintaining the high level of trust our customers expect.You will develop and maintain automated CI/CD pipelines, manage infrastructure-as-code deployments, and ensure consistent, repeatable provisioning across environments. You’ll monitor system performance, tune resources for cost and efficiency, and respond to production incidents with a blameless, problem-solving mindset.As part of the engineering team you will collaborate closely with engineers, product managers, data scientists, and other cross functional team members to implement best practices around observability, reliability, and compliance requirements. You’ll propose architectural improvements, and drive initiatives that enhance system resilience and developer productivity.Ultimately, you will serve as both a guardian of platform stability and a force multiplier for the engineering organization—building tools, automation, and processes that allow the company to scale confidently and securely.Work Location:We value in-person connection and have offices in both Palo Alto and Austin. While we prefer candidates located in these hubs for occasional meetings and team collaboration, we are open to remote team members who can travel periodically if needed.To support our team, we offer:<ul style="min-height:1.5em"><li>Commuter benefits to ease your travel</li><li>Lunches and snacks to keep you fueled</li><li>A collaborative, high-growth environment where you’ll work closely with talented teammates across the company</li></ul>Expectations (In this role, you will):<ul style="min-height:1.5em"><li>Own and operate Mudflap’s AWS + Cloudflare infrastructure, ensuring reliability, security, and cost efficiency while supporting scalable, predictable deployments.</li><li>Manage and evolve our Infrastructure-as-Code and CI/CD systems (Terraform, ECS, CircleCI) to improve automation, environment consistency, and developer velocity.</li><li>Maintain and enhance observability through Prometheus, Grafana, and CloudWatch, delivering actionable dashboards, alerts, and SLO/SLA metrics.</li><li>Lead operational readiness and incident response, including capacity planning, system maintenance, structured RCA, and reliability improvements.</li><li>Drive security and compliance initiatives, including IAM hardening, secrets management, encryption, least-privilege access, and SOC 2 technical controls and documentation.</li><li>Build tools, automation, and documentation that reduce manual work, increase system consistency, and support a scalable DevOps function.</li></ul>Experience (What we look for):<ul style="min-height:1.5em"><li>5+ years of DevOps/SRE experience (2+ years with production AWS), with strong expertise in EC2, ECS, RDS/Aurora, VPC, S3, IAM, and CloudWatch.</li><li>Deep experience with Terraform and IaC, plus strong CI/CD skills (CircleCI preferred) and modern deployment patterns (blue/green, canary, feature flags).</li><li>Strong containerization, automation, and scripting abilities (Docker, ECS, Ruby/Python/Go/Bash).</li><li>Hands-on observability and Linux systems engineering experience, including performance tuning, monitoring, logging, and secure configuration.</li><li>Security and compliance background, ideally in fintech or regulated environments (SOC 2, PCI, ISO 27001), with an understanding of IAM, encryption, secrets mgmt, and secure architecture.</li><li>Proven incident leadership, collaboration skills, and a track record of reducing operational toil through automation. </li></ul>Perks and Benefits (What we offer):<ul style="min-height:1.5em"><li>Competitive salary and equity in a high-growth startup</li><li>Multiple health benefit options</li><li>Responsible Time Off</li><li>401(k) matching</li><li>Opportunities and support for major career growth</li><li>Annual Company offsite event (Mudfest!)</li></ul>The salary range for this role is $190,000-$220,000. This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation.Company Overview (Who we are):Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex.Here are the core values that we believe in and look for in new teammates:<ul style="min-height:1.5em"><li>Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do</li><li>Make it Count: Act like an owner by focusing on the impact of your work</li><li>Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates</li><li>Sweat the Details: We keep our standards high and achieve them by paying attention to every detail</li><li>Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what’s possible</li></ul>

Senior Infrastructure Engineer

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey.Join the team powering the backbone of AmericaWe don’t just provide support, we fuel success. Mudflap is a fast-growing marketplace on a mission to support the independent truckers who keep our country moving. Our Customer Support team sits at the heart of that mission, available 24/7/365 to show up when it matters most.We’re looking for a passionate, people-focused individual to join this essential team. At Mudflap, customer obsession is a core value, and support is one of THE most important roles at the company. Our close-knit, mission-driven team thrives on solving problems, driving growth, and helping our customers succeed.Current shift times available:<ul style="min-height:1.5em"><li>Wednesday–Sunday: 8:00 AM – 4:00 PM (ET)</li><li>Friday–Monday: 7:00 AM – 5:00 PM (ET)</li><li>Friday–Monday: 11:00 AM – 9:00 PM (ET)</li><li>Friday–Monday: 2:00 PM – 12:00 AM (ET)</li><li>Friday–Monday: 9:00 AM – 7:00 PM (ET)</li><li>Tuesday–Saturday: 8:00 AM – 4:00 PM (ET)</li><li>Wednesday–Saturday: 10:00 AM – 8:00 PM (ET)</li></ul>Expectations (In this role, you will):We hold a high bar for customer support and we’re proud of it.Here’s what success looks like in this role:<ul style="min-height:1.5em"><li>Strong Phone Presence: You communicate clearly and confidently, with a warm, professional tone and genuine empathy</li><li>Real-Time Problem Solving: You think fast on your feet, troubleshoot effectively, and keep customers reassured every step of the way</li><li>Comfortable with High Volume: You thrive in a high-call environment and know how to stay sharp, organized, and efficient throughout the day</li><li>Customer-Obsessed: You go above and beyond to deliver an experience that feels effortless, personal, and thoughtful</li><li>Emotionally Intelligent: You can read between the lines, pick up on customer signals, and respond in creative, thoughtful ways that show deep understanding</li><li>Ambitious and Growth-Oriented: You’re hungry to learn, open to feedback, and excited to grow your skills and career with Mudflap</li><li>Tech-Savvy: You move comfortably between tools like Zendesk, Slack, and internal systems without skipping a beat</li></ul>Experience (What we look for):<ul style="min-height:1.5em"><li>2+ years of experience in a remote customer support role, ideally in fintech or tech startup environments</li><li>Proficient with support tools like Zendesk or similar ticketing systems</li><li>Bilingual: Fluency in both English and Spanish strongly preferred</li><li>Customer-first mindset with a genuine passion for delivering exceptional service</li><li>Excellent communication skills, both verbal and written</li><li>Thrives in fast-paced environment, you’re a strong multitasker with a high sense of urgency and a hands-on, team-oriented approach</li></ul>Perks and Benefits (What we offer): <ul style="min-height:1.5em"><li>Competitive pay and equity in a high-growth startup</li><li>Multiple health benefit options</li><li>Paid Time Off</li><li>401(k) matching</li><li>Opportunities and support for major career growth</li><li>Annual Company offsite event (Mudfest!)</li></ul>The pay range for this role is $23 - $27 per hour. This information reflects a base range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation. We’ve got you covered! Training runs for three weeks, and we’ll ship you the equipment you need to succeed.Company overview (Who we are):Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex.Here are the core values that we believe in and look for in new teammates:<ul style="min-height:1.5em"><li>Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do</li><li>Make it Count: Act like an owner by focusing on the impact of your work</li><li>Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates</li><li>Sweat the Details: We keep our standards high and achieve them by paying attention to every detail</li><li>Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what’s possible</li></ul>*If your application is selected for the next stage, you will receive an email invite to complete a short take-home assessment through our assessment platform, TestGorilla. This helps us better understand your skills and how you approach tasks relevant to the role. Please check both your inbox and spam folder for the email invite, and please complete the assessment as soon as possible. Thank you!

Customer Support Specialist - English

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey.Join the team powering the backbone of AmericaWe don’t just provide support, we fuel success. Mudflap is a fast-growing marketplace on a mission to support the independent truckers who keep our country moving. Our Customer Support team sits at the heart of that mission, available 24/7/365 to show up when it matters most.We’re looking for a passionate, people-focused individual to join this essential team. At Mudflap, customer obsession is a core value, and support is one of THE most important roles at the company. Our close-knit, mission-driven team thrives on solving problems, driving growth, and helping our customers succeed.Current Shift Options: <ul style="min-height:1.5em"><li>Friday–Monday: 7:00 AM – 5:00 PM (ET)</li><li>Friday–Monday: 11:00 AM – 9:00 PM (ET)</li><li>Friday–Monday: 2:00 PM – 12:00 AM (ET)</li><li>Friday–Monday: 9:00 AM – 7:00 PM (ET)</li><li>Tuesday–Saturday: 8:00 AM – 4:00 PM (ET)</li><li>Wednesday–Saturday: 10:00 AM – 8:00 PM (ET)</li><li>Wednesday–Sunday: 8:00 AM – 4:00 PM (ET)</li></ul>Expectations (In this role, you will):We hold a high bar for customer support and we’re proud of it.Here’s what success looks like in this role:<ul style="min-height:1.5em"><li>Strong Phone Presence (Bilingual English/Spanish): You communicate clearly and confidently in both English and Spanish, with a warm, professional tone and genuine empathy. You’re able to seamlessly transition between languages depending on the customer’s needs, ensuring every trucker feels heard and supported</li><li>Real-Time Problem Solving: You think fast on your feet, troubleshoot effectively, and keep customers reassured every step of the way</li><li>Comfortable with High Volume: You thrive in a high-call environment and know how to stay sharp, organized, and efficient throughout the day</li><li>Customer-Obsessed: You go above and beyond to deliver an experience that feels effortless, personal, and thoughtful</li><li>Emotionally Intelligent: You can read between the lines, pick up on customer signals, and respond in creative, thoughtful ways that show deep understanding</li><li>Ambitious and Growth-Oriented: You’re hungry to learn, open to feedback, and excited to grow your skills and career with Mudflap</li><li>Tech-Savvy: You move comfortably between tools like Zendesk, Slack, and internal systems without skipping a beat</li></ul>Experience (What we look for):<ul style="min-height:1.5em"><li>2+ years of experience in a remote customer support role, ideally in fintech or tech startup environments</li><li>Bilingual: Fluency in both English and Spanish </li><li>Proficient with support tools like Zendesk or similar ticketing systems</li><li>Customer-first mindset with a genuine passion for delivering exceptional service</li><li>Excellent communication skills, both verbal and written</li><li>Thrives in fast-paced environment—you’re a strong multitasker with a high sense of urgency and a hands-on, team-oriented approach</li></ul>Perks and Benefits (What we offer): <ul style="min-height:1.5em"><li>Competitive pay and equity in a high-growth startup</li><li>Multiple health benefit options</li><li>Paid Time Off</li><li>401(k) matching</li><li>Opportunities and support for major career growth</li><li>Annual Company offsite event (Mudfest!)</li></ul>The pay range for this role is $23 - $27 per hour. This information reflects a base range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation. We’ve got you covered! Training runs for three weeks, and we’ll ship you the equipment you need to succeed.Company overview (Who we are):Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex.Here are the core values that we believe in and look for in new teammates:<ul style="min-height:1.5em"><li>Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do</li><li>Make it Count: Act like an owner by focusing on the impact of your work</li><li>Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates</li><li>Sweat the Details: We keep our standards high and achieve them by paying attention to every detail</li><li>Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what’s possible</li></ul>*If your application is selected for the next stage, you will receive an email invite to complete a short take-home assessment through our assessment platform, TestGorilla. This helps us better understand your skills and how you approach tasks relevant to the role. Please check both your inbox and spam folder for the email invite, and please complete the assessment as soon as possible. Thank you!

Customer Support Specialist - Bilingual

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey.As a Sr. Strategic Operations Manager, you will ensure that Mudflap’s operations are running efficiently, with world class customer experiences, and develop strategies for Mudflap’s future products. The Sr. Strategic Operations Manager is a cross-functional leader that leads different teams and products at Mudflap. They are a versatile operations generalist who can dive into their own analysis to drive business insights, optimize non-product functions, and drive forward new product offerings and/or growth and position others for success with a program management approach.Work Location:Preference for Bay Area or Austin, Open to RemoteWe value in-person connection and have offices in both Palo Alto and Austin. While we prefer candidates located in these hubs for occasional meetings and team collaboration, we are open to remote team members who can travel periodically if needed.Expectations (In this role, you will):<ul style="min-height:1.5em"><li>Develop Risk &amp; Support strategies, partnering with internal teams, to strengthen network and improve experience for drivers and merchants</li><li>Identify, own and publish operational OKRs and KPIs which will drive positive engagement and usage across Mudflap</li><li>Leverage data and analysis to develop growth strategies and execution plans to optimize Mudflap functions and address business problems</li></ul><ul style="min-height:1.5em"><li>Develop and lead GTM program for new product lines or initiatives, including managing external vendor relationships, evaluating business applications, and developing processes for onboarding and support</li></ul><ul style="min-height:1.5em"><li>Lead cross-functional teams to scale operations, optimize organizational structures, and improve operational workflows and processes</li><li>Assess current tools and systems to identify operational gaps. Determine need for new tools and lead their implementation</li><li>Present recommendations and results to management and key decision-makers</li></ul>Experience (What we look for):<ul style="min-height:1.5em"><li>4+ years of experience in tech operations, project manager, and/or Business Analytic roles</li><li>Analytical skills: you can develop actionable insights from complex data. You have experience with data analysis, data manipulation, and data visualization tools. You are highly proficient in Excel/Sheets and SQL. Experience with Tableau, Python or similar is a plus</li><li>Process Champion: you have experience implementing end-to-end workflows and processes from scratch for new, future products and existing operations</li><li>Operations-minded: you find a way to get the function done and prioritizes streamlining and improving processes</li><li>Collaboration: you are a strong cross-functional leader, effective at managing multiple internal and external teams towards business goals</li><li>Communication skills: you can communicate complicated insights and arguments both verbally and in writing</li></ul>Perks and Benefits (What we offer):<ul style="min-height:1.5em"><li>A remote-first company focused on hiring the best talent</li><li>A committed team on a mission to change a massive industry for the better</li><li>A high bar for quality and commitment to self-improvement</li><li>An open mind to new ideas and methodologies</li><li>Competitive salary and benefit options</li><li>Opportunities and support for major career growth</li></ul>The base salary range for this role is $137,000 - $185,000. This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation. This position may also be eligible for additional incentives such as equity awards or short-term incentives. Our benefits include medical/dental/vision insurance, 401(k) with company match, WFH stipend, and PTO.Company Overview (Who we are):Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex.Here are the core values that we believe in and look for in new teammates:<ul style="min-height:1.5em"><li>Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do</li><li>Make it Count: Act like an owner by focusing on the impact of your work</li><li>Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates</li><li>Sweat the Details: We keep our standards high and achieve them by paying attention to every detail</li><li>Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what’s possible</li></ul>

Senior Strategic Operations Manager

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey.We are building the foundational data platform that powers reliable, scalable data across Mudflap’s systems. As a Senior Software Engineer, Data Platforms, you’ll play a critical role in designing and operating the infrastructure, frameworks, and services that enable teams to ingest, process, and access data at scale.In this role, you will architect and build production-grade platform systems that power data ingestion, pipeline orchestration, and large-scale processing. Your work will help establish the engineering foundations that allow Mudflap to move faster with trustworthy, highly available data systems used across the company.This role is based in the Bay Area and involves a hybrid work approach, balancing in-office collaboration with the ability to work remotely.<h2>Expectations (In this role, you will):</h2><ul style="min-height:1.5em"><li>Design, build, and scale the core data platform infrastructure that powers ingestion, processing, and data availability across Mudflap systems.</li><li>Develop production-grade Python services, libraries, and frameworks used by engineers and data teams to reliably build and operate data pipelines.</li><li>Architect scalable systems for high-throughput data ingestion, processing, and storage across batch and streaming workloads.</li><li>Own the reliability, scalability, and performance of the data platform, ensuring systems meet production-grade standards for observability, fault tolerance, and operational excellence.</li><li>Build and maintain platform abstractions, tooling, and infrastructure that simplify how engineering teams produce, transform, and consume data.</li><li>Design platform-level capabilities for orchestration, pipeline execution, schema management, and data processing frameworks.</li><li>Collaborate closely with backend, product, and analytics engineers to ensure the platform supports both operational and analytical workloads.</li><li>Lead system design efforts for large-scale data infrastructure, making architectural decisions that support long-term platform scalability.</li><li>Establish engineering best practices around Python development, system reliability, infrastructure ownership, and platform maintainability.</li><li>Mentor engineers through design reviews, technical guidance, and best practices for building robust platform systems.</li></ul><h2>Experience (What we look for):</h2><ul style="min-height:1.5em"><li>Bachelor’s or Master’s degree in Computer Science (or related technical field)</li><li> 8+ years of software engineering experience, with significant experience building infrastructure or platform systems.</li><li>Expert-level proficiency in Python, with a track record of developing production-grade systems and frameworks.</li><li>Strong experience building distributed systems and large-scale data processing infrastructure.</li><li>Deep understanding of system design, scalability, and performance optimization for data-intensive platforms.</li><li>Experience building or operating data platforms, pipeline frameworks, or internal developer infrastructure.</li><li>Strong experience with cloud infrastructure (AWS, GCP, or similar) and modern infrastructure tooling.</li><li>Familiarity with data processing technologies and storage systems (e.g., Spark, Kafka, Snowflake, BigQuery, or similar).</li><li> Experience designing reliable pipeline infrastructure and building systems that support high-throughput data ingestion and processing.</li><li>Strong engineering ownership mindset with experience building, operating, and maintaining production infrastructure.</li><li>Excellent communication skills and ability to collaborate with engineering teams to design scalable platform solutions.</li></ul>Perks and Benefits (What we offer):<ul style="min-height:1.5em"><li>Competitive salary and equity in a high-growth startup</li><li>Multiple health benefit options</li><li>Responsible Time Off</li><li>401(k) matching</li><li>Opportunities and support for major career growth</li><li>Annual Company offsite event (Mudfest!)</li></ul>The base salary range for this role is $185,000 - $250,000. This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation.Company Overview (Who we are):Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex.Here are the core values that we believe in and look for in new teammates:<ul style="min-height:1.5em"><li>Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do</li><li>Make it Count: Act like an owner by focusing on the impact of your work</li><li>Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates</li><li>Sweat the Details: We keep our standards high and achieve them by paying attention to every detail</li><li>Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what’s possible</li></ul>

Senior Software Engineer, Data Platforms

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey.As a Senior Product Manager, Growth, you will drive growth by owning key surfaces spanning onboarding, activation, engagement, and monetization. You'll lead experimentation, shape roadmaps, and work cross-functionally with Engineering, Design, Data, Marketing, and Operations to deliver high-impact product experiences. This role combines strategic thinking with hands-on execution, grounded in direct customer insight from the owner-operators and small fleets we serve, and accelerated by a data-driven, AI-forward approach to product development.In this role, you will:<ul style="min-height:1.5em"><li>Own key growth surfaces across Mudflap’s app and card products, focusing on onboarding, activation, engagement, and monetization.</li><li>Identify and prioritize growth opportunities through funnel analysis, customer research, and product intuition.</li><li>Lead rapid experimentation cycles (A/B tests, feature iterations, onboarding improvements) with clear hypotheses and measurable success metrics.</li><li>Develop and execute a roadmap of growth initiatives, balancing new bets with improvements to existing customer journeys.</li><li>Partner closely with Engineering and Design to deliver intuitive, high-trust product experiences.</li><li>Collaborate cross-functionally with Data, Marketing, Operations, and Customer Support to deliver cohesive end-to-end growth initiatives.</li><li>Engage directly with truckers and fleet operators to understand workflows, constraints, and motivations that influence product adoption.</li><li>Define, track, and communicate key growth metrics, using data and experimentation results to guide product decisions.</li><li>Leverage AI tools and technologies to accelerate product discovery, experimentation, and development, and identify opportunities to incorporate AI into Mudflap’s product experience.</li></ul>What we look for:<ul style="min-height:1.5em"><li>5+ years of product management experience with meaningful ownership of customer-facing products (mobile or web).</li><li>Demonstrated success driving product-led growth through experimentation, iteration, and measurable improvements in key metrics.</li><li>Strong understanding of onboarding flows, activation mechanics, and engagement loops.</li><li>Comfortable working with data, including funnel analysis, cohort retention, and experimentation results.</li><li>Experience partnering closely with engineering, design, data, and marketing to ship high-quality product experiences.</li><li>Excellent prioritization, communication, and execution skills in fast-moving environments.</li><li>Track record of translating customer insights and data into impactful product improvements.</li><li>Hands-on experience using AI tools to accelerate product development, analysis, or experimentation, and curiosity about applying AI to create better product experiences.</li><li>Bonus: experience building for SMBs, marketplaces, fintech, logistics, or independent operators.</li></ul>What we offer:<ul style="min-height:1.5em"><li>Competitive salary and equity in a high-growth startup</li><li>Multiple health benefit options</li><li>Responsible Time Off</li><li>401(k) matching</li><li>Commuter benefits to ease your travel</li><li>Lunches and snacks to keep you fueled</li><li>Annual Company offsite event (Mudfest!)</li></ul>Compensation:The salary range for this role is $195,000 - $215,000 + equity. This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation.Location:This is a hybrid role based out of our Palo Alto, CA office, with an expectation of 3 days per week onsite.Who we are:Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex.Our Core Values:<ul style="min-height:1.5em"><li>Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do</li><li>Make it Count: Act like an owner by focusing on the impact of your work</li><li>Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates</li><li>Sweat the Details: We keep our standards high and achieve them by paying attention to every detail</li><li>Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what’s possible</li></ul>

Senior Product Manager, Growth

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey.In the role, you will:<ul style="min-height:1.5em"><li>Define the strategy and roadmap for risk infrastructure and technologies used at Mudflap</li><li>Partner with Engineering and Data Science to develop and execute a test-driven Machine Learning (ML) strategy for risk mitigation</li><li>Act as the voice of the customer when it comes to risk tools and design, gathering direct feedback from customers</li><li>Collaborate with cross-functional teams and stakeholders to understand and define the risk strategy and optimize risk operations</li><li>Understand customer and external partner risk needs, and work with internal product owners to deliver effective risk tools across all product areas (mobile/web apps, APIs, etc)</li><li>Be the subject matter expert on both external and internal platforms and tools when it comes to KYB, identity, and fraud</li><li>Synthesize complex information and strategic inputs, write clear requirements, and communicate effectively to technical and non-technical business partners</li><li>Own the end-to-end product lifecycle from ideation to launch, and be accountable for ongoing success criteria and metrics</li></ul>What we look for:<ul style="min-height:1.5em"><li>A proven track record of building and scaling successful products</li><li>An understanding of what it takes to drive product development for both mobile app and web products in a fast-paced environment</li><li>Enthusiasm for solving difficult technical challenges and delivering outcomes that improve customers’ lives</li><li>A data-savvy mindset with the SQL skills to complement it</li><li>An understanding of fraud patterns in eCommerce &amp; FinTech products</li><li>A detail-oriented approach to conducting deep dives into emerging fraud trends and recommending appropriate mitigation strategies</li></ul>What we offer:<ul style="min-height:1.5em"><li>Competitive salary and equity in a high-growth startup</li><li>Multiple health benefit options</li><li>Responsible Time Off</li><li>401(k) matching</li><li>Commuter benefits to ease your travel</li><li>Lunches and snacks to keep you fueled</li><li>Annual Company offsite event (Mudfest!)</li></ul>Compensation:The salary range for this role is $195,000–$215,000 + equity. This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation.Location:This is a hybrid role based out of our Palo Alto, CA office, with an expectation of 2-3 days per week onsite.Who we are:Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm, and Brex.Our Core Values:<ul style="min-height:1.5em"><li>Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do</li><li>Make it Count: Act like an owner by focusing on the impact of your work</li><li>Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates</li><li>Sweat the Details: We keep our standards high and achieve them by paying attention to every detail</li><li>Be Curious: Use a growth mindset to question assumptions, take calculated risks, and stretch the boundaries of what’s possible</li></ul>

Senior Product Manager, Risk

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey.As the Director of Product Management, you will step into a critical and first-of-its-kind product leadership role at Mudflap. You will report directly to our Co-Founder and Head of Product, serving as a key thought partner in defining the future of our product strategy and team. As the most senior product hire to date, you’ll be instrumental in shaping our roadmap, building foundational systems and processes, and scaling the product function from the ground up. This is a unique opportunity to have outsized impact at a fast-growing startup serving a vital and underserved industry.<h2>Work Location:</h2>This role is based in Palo Alto and involves a hybrid work approach, balancing in-office collaboration with the ability to work remotely.To support our team, we offer:<ul style="min-height:1.5em"><li>Commuter benefits to ease your travel</li><li>Lunches and snacks to keep you fueled</li><li>A collaborative, high-growth environment where you’ll work closely with talented teammates across the company</li></ul><h2>Expectations (In this role, you will):</h2><ul style="min-height:1.5em"><li>Lead discovery, definition, and delivery of new product lines in payments and fuel acquisition</li><li>Develop and own product roadmaps, streamlining complex trade‑offs and focusing on business impact</li><li>Champion customer empathy: directly engage with truckers and fleet operators to inform product decisions</li><li>Drive cross‑functional alignment with engineering, data science, operations, marketing, and business partnerships</li><li>Establish and monitor KPIs for product adoption, retention, and revenue</li><li>Build, mentor, and grow a high-performing team of product managers</li></ul><h2>Experience (What we look for):</h2><ul style="min-height:1.5em"><li>8+ years in product management, with at least 3 years in a leadership role</li><li>Proven experience in fintech, payments, marketplaces, or logistics—ideally building for small businesses or independent operators</li><li>Track record of launching successful products that drive tangible business outcomes (e.g. revenue growth, retention)</li><li>Deep understanding of customer needs and strong user research skills</li><li>Excellent analytical and strategic thinking skills, with the ability to translate data and insight into actionable roadmaps</li><li>Strong leadership and mentoring skills, fostering an inclusive and high‑performance culture</li><li>Exceptional communication skills: comfortable presenting to exec leadership and external partners</li></ul><h2>Perks and Benefits (What we offer):</h2><ul style="min-height:1.5em"><li>Competitive salary and equity in a high-growth startup</li><li>Multiple health benefit options</li><li>Responsible Time Off</li><li>401(k) matching</li><li>Opportunities and support for major career growth</li><li>Annual Company offsite event (Mudfest!)</li></ul>The salary range for this role is $240,000 - $265,000 plus equity. This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation. <h2>Company Overview (Who we are):</h2>Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex.Here are the core values that we believe in and look for in new teammates:<ul style="min-height:1.5em"><li>Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do</li><li>Make it Count: Act like an owner by focusing on the impact of your work</li><li>Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates</li><li>Sweat the Details: We keep our standards high and achieve them by paying attention to every detail</li><li>Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what’s possible</li></ul>

Director of Product, Growth

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey.As Senior Manager, Growth &amp; Onboarding, you’ll lead and scale the growth and onboarding strategy for the Mudflap Fuel Card.You’ll own the entire early customer journey—from application and activation to retention—shaping how fleets experience Mudflap during their critical first 12 weeks. Leading a high-impact team of 9, you’ll drive performance through data, strategy, and operational excellence.This is a high-visibility, high-ownership role for a strategic leader who loves building teams, optimizing growth, and creating exceptional customer experiences.We’re a team of talented individuals on a mission to improve a $1 trillion industry, with a high bar for quality, a commitment to continuous self-improvement, and an open mind to new ideas and methodologies.Work Location Bay Area or Austin-Based, HybridThis role can be based in Austin, TX or Palo Alto, CA and involves a hybrid work approach, balancing in-office collaboration with the ability to work remotely.To support our team, we offer:<ul style="min-height:1.5em"><li>Commuter benefits to ease your travel</li><li>Lunches and snacks to keep you fueled</li><li>A collaborative, high-growth environment where you’ll work closely with talented teammates across the company</li></ul>Expectations (In this role, you will):<ul style="min-height:1.5em"><li>Own and optimize the customer journey from application through activation and early retention</li><li>Drive funnel conversion, onboarding performance, and time-to-value improvements</li><li>Identify friction points and implement scalable, customer-centric solutions</li><li>Partner cross-functionally with Product, Marketing, Operations, and Customer Success to optimize growth and onboarding experiences</li><li>Build scalable onboarding systems leveraging AI, automation, and human engagement</li><li>Develop onboarding playbooks that improve fleet activation, stability, and long-term engagement</li><li>Turn onboarding into a measurable, data-driven growth engine with clear business impact</li><li>Lead, coach, and develop a high-performing team focused on operational excellence and customer outcomes</li></ul>Experience (What we look for):<ul style="min-height:1.5em"><li>6+ years of experience in growth, onboarding, operations, or customer lifecycle leadership</li><li>Proven track record improving conversion, activation, retention, and customer engagement metrics</li><li>Highly analytical with experience using data, dashboards, and cohort analysis to drive decisions</li><li>Strategic and hands-on operator who thrives in fast-paced, high-growth environments</li><li>Strong people leader with a track record of building high-performing teams and scalable processes</li><li>Passion for leveraging AI and automation to improve operations and customer experience</li><li>Experience in PLG, fintech, logistics, marketplaces, or mobility is a strong plus</li></ul>Perks and Benefits (What we offer):<ul style="min-height:1.5em"><li>Competitive salary and equity in a high-growth startup</li><li>Multiple health benefit options</li><li>Responsible Time Off</li><li>401(k) matching</li><li>Opportunities and support for major career growth</li><li>Annual Company offsite event (Mudfest!)</li></ul>The salary range for this role is $146,000 - $162,000 + bonus. This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation.Company Overview (Who we are):Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex.Here are the core values that we believe in and look for in new teammates:<ul style="min-height:1.5em"><li>Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do</li><li>Make it Count: Act like an owner by focusing on the impact of your work</li><li>Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates</li><li>Sweat the Details: We keep our standards high and achieve them by paying attention to every detail</li><li>Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what’s possible</li></ul>

Senior Manager, Growth & Onboarding

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey.As a Partner Success Manager, you’ll support and grow relationships with our largest merchant partners. As we continue scaling at a high pace, we need someone who thrives in fast-moving environments, brings strong industry expertise, and knows how to build trusted partnerships with complex, high-value accounts.In this role, you’ll serve as the primary relationship owner for major merchants, helping drive strategy, operational success, and long-term partnership growth. You’ll work cross-functionally across Operations, Product, Support, Sales, and Leadership to advocate for partner needs, solve problems quickly, and improve the overall merchant experience.We’re a team of talented individuals on a mission to improve a $1 trillion industry, with a high bar for quality, a commitment to continuous self-improvement, and an open mind to new ideas and methodologies.Work Location: Preference for Bay Area or Austin, Open to RemoteWe value in-person connection and have offices in both Palo Alto and Austin. While we prefer candidates located in these hubs for occasional meetings and team collaboration, we are open to remote team members who can travel periodically as needed.To support our team, we offer:<ul style="min-height:1.5em"><li>Commuter benefits to ease your travel</li><li>Lunches and snacks to keep you fueled</li><li>A collaborative, high-growth environment where you’ll work closely with talented teammates across the company</li></ul>Expectations (In this role, you will):<ul style="min-height:1.5em"><li>Own the success and growth of Mudflap’s largest merchant partnerships</li><li>Build executive-level relationships and act as a trusted strategic advisor to key partners</li><li>Monitor merchant performance, identify trends and risks, and proactively drive operational and business improvements</li><li>Lead complex partner conversations, business reviews, escalations, and cross-functional initiatives with urgency and ownership</li><li>Develop scalable playbooks, processes, and operational frameworks to support a growing enterprise merchant network</li><li>Partner closely with Product, Operations, Support, and Sales teams to remove friction and improve the partner experience</li><li>Advocate for merchant needs internally while balancing business goals and operational scalability</li><li>Operate with speed and adaptability in a high-growth environment where priorities evolve quickly</li><li>Deliver thoughtful communication, reporting, and insights to both partners and internal leadership teams</li></ul>Experience (What we look for):<ul style="min-height:1.5em"><li>5–8+ years of experience in Partner Success, Customer Success, Account Management, Enterprise Support, or Strategic Partnerships</li><li>Experience managing large, complex, or enterprise-level merchant/vendor relationships</li><li>Strong industry expertise within fuel, trucking, logistics, mobility, retail, payments, or related merchant ecosystems preferred</li><li>Proven ability to navigate ambiguity and operate effectively in fast-paced, high-growth environments</li><li>Strong analytical and operational mindset with experience leveraging metrics and data to drive decisions and partner outcomes</li><li>Exceptional relationship-building and communication skills, including experience working with executive stakeholders</li><li>Demonstrated ownership, urgency, and problem-solving abilities with a bias toward action</li><li>Experience working cross-functionally to influence outcomes and improve partner operations at scale</li><li>Highly organized with strong prioritization and project management capabilities</li><li>Familiarity with CRM platforms (Salesforce, HubSpot) and analytics/reporting tools (Looker, Excel, SQL) is a plus</li></ul>Perks and Benefits (What we offer):<ul style="min-height:1.5em"><li>Competitive salary and equity in a high-growth startup</li><li>Multiple health benefit options</li><li>Responsible Time Off</li><li>401(k) matching</li><li>Opportunities and support for major career growth</li><li>Annual Company offsite event (Mudfest!)</li></ul>The salary range for this role is $130,000 - $144,000. This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation.Company Overview (Who we are):Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex.Here are the core values that we believe in and look for in new teammates:<ul style="min-height:1.5em"><li>Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do</li><li>Make it Count: Act like an owner by focusing on the impact of your work</li><li>Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates</li><li>Sweat the Details: We keep our standards high and achieve them by paying attention to every detail</li><li>Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what’s possible</li></ul>

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey.As a Customer Success Manager, you will help build and scale the experience for our freight customers from the ground up.This is a highly strategic and customer-facing role for someone who understands the freight industry, thrives in fast-paced environments, and is passionate about creating exceptional customer experiences. You’ll serve as a trusted partner to freight customers while helping shape the processes, playbooks, and operational foundations that will support long-term growth in this new vertical.The ideal candidate brings strong relationship management skills, operational thinking, and a deep understanding of freight workflows, challenges, and customer needs.We’re a team of talented individuals on a mission to improve a $1 trillion industry, with a high bar for quality, a commitment to continuous self-improvement, and an open mind to new ideas and methodologies.Work Location Austin-Based, HybridThis role can be based in Austin, TX and involves a hybrid work approach, balancing in-office collaboration with the ability to work remotely.To support our team, we offer:<ul style="min-height:1.5em"><li>Commuter benefits to ease your travel</li><li>Lunches and snacks to keep you fueled</li><li>A collaborative, high-growth environment where you’ll work closely with talented teammates across the company</li></ul>Expectations (In this role, you will):<ul style="min-height:1.5em"><li>Own relationships with freight customers, acting as a trusted advisor throughout the customer lifecycle</li><li>Drive customer onboarding, engagement, adoption, and retention within the freight vertical</li><li>Partner closely with Sales, Product, Operations, and Support teams to deliver a seamless customer experience</li><li>Identify customer pain points, operational gaps, and growth opportunities, translating insights into scalable solutions</li><li>Develop and refine onboarding processes, success playbooks, and customer engagement strategies as the vertical grows</li><li>Monitor customer health, usage, and retention metrics to proactively drive outcomes and reduce churn</li><li>Advocate for freight customers internally and help influence product and operational improvements</li><li>Help establish scalable systems and processes that support long-term growth across the freight business</li></ul>Experience (What we look for):<ul style="min-height:1.5em"><li>4–7+ years of experience in Customer Success, Account Management, Operations, Logistics, or related customer-facing roles</li><li>Experience working within freight, transportation, logistics, trucking, or supply chain industries strongly preferred</li><li>Strong relationship-building and communication skills with the ability to influence across teams and customer stakeholders</li><li>Proven ability to manage complex customer relationships and drive measurable customer outcomes</li><li>Strategic and operational mindset with comfort navigating ambiguity and building processes from the ground up</li><li>Data-driven approach to customer management and problem solving</li><li>Excited to help build and scale a new business vertical in a fast-growing environment</li><li>Passion for customer experience, operational excellence, and continuous improvement</li></ul>Perks and Benefits (What we offer):<ul style="min-height:1.5em"><li>Competitive salary and equity in a high-growth startup</li><li>Multiple health benefit options</li><li>Responsible Time Off</li><li>401(k) matching</li><li>Opportunities and support for major career growth</li><li>Annual Company offsite event (Mudfest!)</li></ul>The salary range for this role is $105,000 - $115,000. This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation.Company Overview (Who we are):Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex.Here are the core values that we believe in and look for in new teammates:<ul style="min-height:1.5em"><li>Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do</li><li>Make it Count: Act like an owner by focusing on the impact of your work</li><li>Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates</li><li>Sweat the Details: We keep our standards high and achieve them by paying attention to every detail</li><li>Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what’s possible</li></ul>

Customer Success Manager

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense) while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey.As Corporate Controller, you will report to the CFO and lead Mudflap’s accounting organization. You’ll oversee a high-performing team and be responsible for building a best-in-class accounting function that scales with our growth. This is a strategic and operational leadership role, requiring deep expertise in public company readiness, technical accounting, and global financial operations.You’ll play a critical role in ensuring financial integrity, driving operational excellence, and preparing Mudflap for its next stage of growth.This role involves a hybrid work approach, balancing in-office collaboration with the ability to work remotely.<h2>Expectations (In this role, you will):</h2><ul style="min-height:1.5em"><li>Lead and scale the global accounting function, overseeing all core areas including general ledger, financial reporting, AP/AR, payroll, and tax.</li><li>Manage and develop a team of accounting leaders and professionals, fostering a high-performance, accountable, and growth-oriented culture.</li><li>Own the monthly, quarterly, and annual close processes, ensuring timely, accurate, and audit-ready financial statements.</li><li>Establish and enhance internal controls, policies, and procedures to ensure compliance with GAAP and readiness for public company standards (SOX, SEC reporting).</li><li>Serve as a key partner in public company readiness efforts, including systems, controls, reporting, and audit infrastructure.</li><li>Oversee external audits, tax compliance, and relationships with auditors, advisors, and regulatory bodies.</li><li>Provide technical accounting leadership on complex areas (e.g., revenue recognition, financial instruments, equity, international operations).</li><li>Drive global accounting operations as the company expands internationally, including multi-entity and multi-currency environments.</li><li>Partner cross-functionally with Finance, Legal, RevOps, and Product to improve financial processes, systems, and reporting capabilities.</li><li>Support strategic decision-making by providing insights on accounting implications, risks, and opportunities.</li><li>Evaluate and implement systems and automation to improve efficiency, scalability, and data integrity (e.g., NetSuite and adjacent tools).</li></ul><h2>Experience (What we look for):</h2><ul style="min-height:1.5em"><li>15+ years of progressive accounting experience, including leadership roles in high-growth companies.</li><li>Proven experience as a Corporate Controller, VP of Accounting, or Head of Accounting, with responsibility for leading and scaling teams.</li><li>Strong experience with public companies and/or IPO readiness, including SOX compliance and external reporting.</li><li>Background in global accounting operations, including managing international entities and distributed teams.</li><li>CPA required; Big 4 or top-tier public accounting experience strongly preferred.</li><li>Deep expertise in GAAP, technical accounting, and internal controls.</li><li>Experience with modern accounting systems (e.g., NetSuite) and building scalable financial infrastructure.</li><li>Strong leadership presence with the ability to influence executives and cross-functional stakeholders.</li><li>Hands-on, detail-oriented mindset paired with strategic thinking and the ability to operate at both altitude and depth.</li><li>Experience in fintech, payments, or marketplace businesses is a plus.</li></ul>If you’re passionate about building and leading a world-class accounting organization and want to have a meaningful impact in a fast-moving, mission-driven company, we’d love to hear from you.<h2>Perks and Benefits (What we offer):</h2><ul style="min-height:1.5em"><li>A committed team on a mission to change a massive industry for the better</li><li>A high bar for quality and commitment to self-improvement</li><li>An open mind to new ideas and methodologies</li><li>Competitive salary and benefit options</li><li>Opportunities and support for major career growth</li></ul>The base salary range for this role is $250,000 - $280,000. This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation. This position may also be eligible for additional incentives such as equity awards or short-term incentives. Our benefits include medical/dental/vision insurance, 401(k) with company match, WFH stipend, and PTO.<h2>Company Overview (Who we are):</h2>Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions.Here are the core values that we believe in and look for in new teammates:<ul style="min-height:1.5em"><li>Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do</li><li>Make it Count: Act like an owner by focusing on the impact of your work</li><li>Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates</li><li>Sweat the Details: We keep our standards high and achieve them by paying attention to every detail</li><li>Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what’s possible</li></ul>

Corporate Controller

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey. Join the team powering the backbone of America As a Customer Onboarding Specialist, you will help new prospective fleets transition seamlessly from application to active usage of the Mudflap fuel card. You will be responsible for guiding prospects through the onboarding journey, ensuring they understand and experience the full value of our services. Your role is critical in building customer trust, fostering loyalty, and contributing to Mudflap’s growth by driving activation and retention rates. Expectations (In this role, you will):<ul style="min-height:1.5em"><li>Lead customers through stages of the card journey, from card application to ordering to first swipe completion, ensuring a timely and smooth process.</li><li>Educate customers on how to use Mudflap’s fuel card and associated platforms effectively, addressing any questions or concerns.</li><li>Monitor and track your prospects’ progress using CRM tools (e.g., HubSpot), ensuring all their data and your interactions are accurately documented.</li><li>Identify and resolve application and onboarding barriers, escalating issues when necessary to internal teams.</li><li>Proactively engage with customers to action to foster initial usage, focusing on creating long-term value and retention.</li><li>Collaborate with cross-functional teams to refine the PLG motion and contribute to scalable best practices.</li><li>Deliver exceptional customer experiences by maintaining a professional, empathetic, and customer-focused approach in all interactions.</li></ul>Experience (What we look for):<ul style="min-height:1.5em"><li>Proven experience in a customer-facing role, such as onboarding, customer success, sales or support.</li><li>Strong communication and interpersonal skills, with the ability to build trust and rapport quickly.</li><li>Highly responsive with the ability to meet the needs of prospective customers</li><li>Comfort working in a fast-paced, high volume, dynamic environment, preferably with startup experience.</li><li>Ability to manage multiple customers and tasks simultaneously, demonstrating excellent time management and prioritization skills.</li><li>Proficiency with CRM tools (e.g., HubSpot) and a willingness to learn new systems and technologies.</li><li>Problem-solving mindset with a proactive approach to identifying and addressing customer needs.</li><li>A customer-centric attitude and a passion for delivering value and building long-term relationships.</li></ul>Perks and Benefits (What we offer):<ul style="min-height:1.5em"><li>Competitive pay and equity in a high-growth startup</li><li>Multiple health benefit options</li><li>Paid Time Off</li><li>401(k) matching</li><li>Opportunities and support for major career growth</li><li>Annual Company offsite event (Mudfest!) </li></ul>Salary: $60,000 - $70,000 + 15% perf bonus. The candidate's skills, experience, and other relevant factors will determine the exact compensation. This position may also be eligible for additional incentives such as equity awards or short-term incentives. Our benefits include medical/dental/vision insurance, 401(k) with company match, WFH stipend, and PTO. Company Overview (Who we are):Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex.Here are the core values that we believe in and look for in new teammates:<ul style="min-height:1.5em"><li>Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do</li><li>Make it Count: Act like an owner by focusing on the impact of your work</li><li>Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates</li><li>Sweat the Details: We keep our standards high and achieve them by paying attention to every detail</li><li>Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what’s possible</li></ul>

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey. Join the team powering the backbone of AmericaAs a Customer Onboarding Specialist, you will help new prospective fleets transition seamlessly from application to active usage of the Mudflap fuel card. You will be responsible for guiding prospects through the onboarding journey, ensuring they understand and experience the full value of our services. Your role is critical in building customer trust, fostering loyalty, and contributing to Mudflap’s growth by driving activation and retention rates.Expectations (In this role, you will):<ul style="min-height:1.5em"><li>Lead customers through stages of the card journey, from card application to ordering to first swipe completion, ensuring a timely and smooth process.</li><li>Educate customers on how to use Mudflap’s fuel card and associated platforms effectively, addressing any questions or concerns.</li><li>Monitor and track your prospects’ progress using CRM tools (e.g., HubSpot), ensuring all their data and your interactions are accurately documented.</li><li>Identify and resolve application and onboarding barriers, escalating issues when necessary to internal teams.</li><li>Proactively engage with customers to action to foster initial usage, focusing on creating long-term value and retention.</li><li>Collaborate with cross-functional teams to refine the PLG motion and contribute to scalable best practices.</li><li>Deliver exceptional customer experiences by maintaining a professional, empathetic, and customer-focused approach in all interactions.</li></ul><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div>Experience (What we look for):<ul style="min-height:1.5em"><li>Proven experience in a customer-facing role, such as onboarding, customer success, sales or support.</li><li>Strong communication and interpersonal skills, with the ability to build trust and rapport quickly.</li><li>Highly responsive with the ability to meet the needs of prospective customers</li><li>Comfort working in a fast-paced, high volume, dynamic environment, preferably with startup experience.</li><li>Ability to manage multiple customers and tasks simultaneously, demonstrating excellent time management and prioritization skills.</li><li>Proficiency with CRM tools (e.g., HubSpot) and a willingness to learn new systems and technologies.</li><li>Problem-solving mindset with a proactive approach to identifying and addressing customer needs.</li><li>A customer-centric attitude and a passion for delivering value and building long-term relationships.</li></ul><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div>Perks and Benefits (What we offer):<ul style="min-height:1.5em"><li>Competitive pay and equity in a high-growth startup</li><li>Multiple health benefit options</li><li>Paid Time Off</li><li>401(k) matching</li><li>Opportunities and support for major career growth</li><li>Annual Company offsite event (Mudfest!)</li></ul>Salary: $60,000 - $70,000 + 15% perf bonus. The candidate's skills, experience, and other relevant factors will determine the exact compensation. This position may also be eligible for additional incentives such as equity awards or short-term incentives. Our benefits include medical/dental/vision insurance, 401(k) with company match, WFH stipend, and PTO.Company Overview (Who we are):Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex.Here are the core values that we believe in and look for in new teammates:<ul style="min-height:1.5em"><li>Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do</li><li>Make it Count: Act like an owner by focusing on the impact of your work</li><li>Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates</li><li>Sweat the Details: We keep our standards high and achieve them by paying attention to every detail</li><li>Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what’s possible</li></ul>

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense) while providing our fuel stop partners access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey.Lead the Team Supporting Truckers While the World SleepsJoin the team powering the backbone of America, no matter the hour.Mudflap is a fast-growing marketplace on a mission to support the independent truckers who keep our country moving. Our Customer Support team is available 24/7/365, and we're proud to show up—especially during the overnight hours when our customers need us most.We're looking for an Overnight Customer Support Team Lead to coach and support a team of agents while ensuring our customers receive exceptional service when it matters most. In this role, you'll balance real-time customer support with team development, performance coaching, and operational excellence, serving as a trusted resource for both customers and teammates.If you're passionate about developing people, solving complex problems, and making a meaningful impact, we'd love to meet you.Expectations (In this role, you will):<ul style="min-height:1.5em"><li>Be obsessed with improving the Mudflap customer experience, driving industry-leading customer satisfaction</li><li>Respond quickly and accurately to agent questions, empowering them to resolve customer issues promptly</li><li>Track and action on live shift metrics to ensure the team is delivering top-notch support by addressing issues such as omnichannel ticket handling, customer wait times, and escalated tickets</li><li>Monitor calls, emails, chats and other customer-facing interactions for quality assurance and deliver frequent agent feedback</li><li>Manage ongoing 1:1s with each team member to provide feedback on performance, attendance, work quality, productivity and teamwork. Translate agent feedback into actionable steps to improve the agent and customer experience</li><li>Be an exemplary role model for the team, living out our values and modeling agent best practices</li><li>Serve as a deep subject matter expert on the Mudflap product to effectively solve immediate issues for agents and customers with an eye for sustainability and scalability</li><li>Identify the root cause of recurring customer-facing issues and collaborate with cross-functional teams on developing better resolution tools and processes</li></ul>Experience (What we look for):<ul style="min-height:1.5em"><li>3+ years in a leadership or supervisory role directly managing and developing customer support agents</li><li>Experience using customer support tools and platforms (ex: Zendesk, Intercom or similar ticketing system)</li><li>Recent customer support experience, preferably in a fast-paced environment</li><li>Proven ability to lead projects, improve processes, and enhance the customer experience</li><li>Strong written and verbal communication skills</li><li>A proactive, data-driven problem solver with strong critical thinking skills</li><li>A natural leader who can turn ideas into action and drive results</li><li>Curious, humble, and eager to learn with a growth mindset</li><li>Comfortable adopting new technology and leveraging tools to work more effectively</li></ul>Perks and Benefits (What we offer): <ul style="min-height:1.5em"><li>Competitive salary and equity in a high-growth startup</li><li>Multiple health benefit options</li><li>Responsible Time Off</li><li>401(k) matching</li><li>Opportunities and support for major career growth</li><li>Annual Company offsite event (Mudfest!)</li></ul>The salary range for this role is $60,000 - $70,000. This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation.

Customer Support Team Lead - Overnight

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey.About the Role At Mudflap, we’re building a data-driven decision engine that powers every facet of our business—from risk management and underwriting to product innovation and operational excellence. We’re looking for a versatile Senior Data Scientist, Risk to join our high-impact team.In this role, you will develop the models, insights, and strategies that help us identify, assess, and mitigate credit and fraud risk across our platform. You’ll lead the development of underwriting capabilities, design predictive models to reduce fraud losses, and uncover opportunities to improve portfolio performance. Working closely with Product, Engineering, Risk, and Finance teams, you’ll translate complex data into scalable risk solutions that drive growth while protecting the business.Work Location:This role is based in Palo Alto, CA and involves a hybrid work approach, balancing in-office collaboration with the ability to work remotely.To support our team, we offer:<ul style="min-height:1.5em"><li>Commuter benefits to ease your travel</li><li>Lunches and snacks to keep you fueled</li><li>A collaborative, high-growth environment where you’ll work closely with talented teammates across the company</li></ul>What You’ll Do<ul style="min-height:1.5em"><li>Drive strategic data science initiatives that directly impact business outcomes, working closely with executive leadership to identify high-value opportunities in your domain.</li><li>Lead end-to-end machine learning projects from problem formulation through production deployment, including model development, validation, A/B testing, and performance monitoring. solve high-impact business problems such as fraudulent risk assessment, underwriting, customer segmentation, etc.</li><li>Drive data-driven decision making across cross-functional partnerships — Collaborate closely with Product, Engineering, Ops, Risk teams, etc. to translate complex business requirements into analytical solutions and communicate insights to executive stakeholders</li><li>Mentor junior data scientists and analysts and establish best practices — Provide technical leadership, code reviews, and strategic guidance while developing scalable data science methodologies and standards across the organization</li><li>Lead experimentation strategy and drive product innovation — Own end-to-end A/B testing frameworks, mentor teams on experimental design, and translate test results into actionable product improvements that directly impact key business metrics</li></ul>What We’re Looking For<ul style="min-height:1.5em"><li>5+ years of experience in data science, analytics, or related fields.</li><li>Proficiency in SQL and Python for data manipulation, modeling, and automation.</li><li>Experience building production-ready models and pipelines.</li><li>Strong statistical knowledge and experience designing experiments (A/B testing, cohort analysis, causal inference).</li><li>Excellent communication skills—ability to present complex insights clearly to technical and non-technical stakeholders.</li><li>Experience in at least one of the domains: risk, growth/marketing, or product analytics preferred.</li><li>Comfortable working in a fast-paced startup environment where collaboration and flexibility are essential.</li></ul>Perks and Benefits (What we offer):<ul style="min-height:1.5em"><li>Competitive salary and equity in a high-growth startup</li><li>Multiple health benefit options</li><li>Responsible Time Off</li><li>401(k) matching</li><li>Opportunities and support for major career growth</li><li>Annual Company offsite event (Mudfest!)</li></ul>The salary range for this role is $185,000 - 225,000. This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation.Company Overview (Who we are):Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex.Here are the core values that we believe in and look for in new teammates:<ul style="min-height:1.5em"><li>Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do</li><li>Make it Count: Act like an owner by focusing on the impact of your work</li><li>Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates</li><li>Sweat the Details: We keep our standards high and achieve them by paying attention to every detail</li><li>Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what’s possible</li></ul>

Senior Data Scientist, Risk

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey.About the Role At Mudflap, we’re building a data-driven decision engine that powers every aspect of our business—from product development and customer experience to growth and operational excellence. We’re looking for a versatile Senior Data Scientist, Product to join our high-impact team.In this role, you’ll partner closely with Product, Engineering, Operations, and Leadership to drive strategic product decisions through advanced analytics, experimentation, and machine learning. You’ll design and analyze A/B tests, develop predictive models, build data products, and uncover actionable insights that influence product strategy and business outcomes. From identifying growth opportunities to measuring feature success and optimizing user experiences, your work will directly impact the trajectory of our platform.Work Location:This role is based in Palo Alto, CA and involves a hybrid work approach, balancing in-office collaboration with the ability to work remotely.To support our team, we offer:<ul style="min-height:1.5em"><li>Commuter benefits to ease your travel</li><li>Lunches and snacks to keep you fueled</li><li>A collaborative, high-growth environment where you’ll work closely with talented teammates across the company</li></ul>What You’ll Do<ul style="min-height:1.5em"><li>Drive strategic data science initiatives that directly impact business outcomes, working closely with executive leadership to identify high-value opportunities in your domain.</li><li>Lead end-to-end machine learning projects from problem formulation through production deployment, including model development, validation, A/B testing, and performance monitoring. solve high-impact business problems such as fraudulent risk assessment, underwriting, customer segmentation, etc.</li><li>Drive data-driven decision making across cross-functional partnerships — Collaborate closely with Product, Engineering, Ops, Risk teams, etc. to translate complex business requirements into analytical solutions and communicate insights to executive stakeholders</li><li>Mentor junior data scientists and analysts and establish best practices — Provide technical leadership, code reviews, and strategic guidance while developing scalable data science methodologies and standards across the organization</li><li>Lead experimentation strategy and drive product innovation — Own end-to-end A/B testing frameworks, mentor teams on experimental design, and translate test results into actionable product improvements that directly impact key business metrics</li></ul>What We’re Looking For<ul style="min-height:1.5em"><li>5+ years of experience in data science, analytics, or related fields.</li><li>Proficiency in SQL and Python for data manipulation, modeling, and automation.</li><li>Experience building production-ready models and pipelines.</li><li>Strong statistical knowledge and experience designing experiments (A/B testing, cohort analysis, causal inference).</li><li>Excellent communication skills—ability to present complex insights clearly to technical and non-technical stakeholders.</li><li>Experience in at least one of the domains: risk, growth/marketing, or product analytics preferred.</li><li>Comfortable working in a fast-paced startup environment where collaboration and flexibility are essential.</li></ul>Perks and Benefits (What we offer):<ul style="min-height:1.5em"><li>Competitive salary and equity in a high-growth startup</li><li>Multiple health benefit options</li><li>Responsible Time Off</li><li>401(k) matching</li><li>Opportunities and support for major career growth</li><li>Annual Company offsite event (Mudfest!)</li></ul>The salary range for this role is $185,000 - 225,000. This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation.Company Overview (Who we are):Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex.Here are the core values that we believe in and look for in new teammates:<ul style="min-height:1.5em"><li>Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do</li><li>Make it Count: Act like an owner by focusing on the impact of your work</li><li>Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates</li><li>Sweat the Details: We keep our standards high and achieve them by paying attention to every detail</li><li>Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what’s possible</li></ul>

Senior Data Scientist, Product

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey.About the RoleAt Mudflap, we’re building a data-driven decision engine that powers every aspect of our business—from product development and growth to risk management and operational excellence. We’re looking for a versatile Senior Data Scientist, Pricing to join our high-impact team.In this role, you’ll partner closely with Product, Finance, Revenue Operations, and Engineering to drive strategic pricing decisions that accelerate growth and maximize long-term value. You’ll develop pricing and elasticity models, estimate customer willingness-to-pay, design and analyze pricing experiments, and generate insights that inform revenue, margin, and retention strategies. Your work will directly influence how we price our products, optimize customer value, and compete in the market.Work Location:This role is based in Palo Alto, CA and involves a hybrid work approach, balancing in-office collaboration with the ability to work remotely.To support our team, we offer:<ul style="min-height:1.5em"><li>Commuter benefits to ease your travel</li><li>Lunches and snacks to keep you fueled</li><li>A collaborative, high-growth environment where you’ll work closely with talented teammates across the company</li></ul>What You’ll Do<ul style="min-height:1.5em"><li>Drive strategic data science initiatives that directly impact business outcomes, working closely with executive leadership to identify high-value opportunities in your domain.</li><li>Lead end-to-end machine learning projects from problem formulation through production deployment, including model development, validation, A/B testing, and performance monitoring. solve high-impact business problems such as fraudulent risk assessment, underwriting, customer segmentation, etc.</li><li>Drive data-driven decision making across cross-functional partnerships — Collaborate closely with Product, Engineering, Ops, Risk teams, etc. to translate complex business requirements into analytical solutions and communicate insights to executive stakeholders</li><li>Mentor junior data scientists and analysts and establish best practices — Provide technical leadership, code reviews, and strategic guidance while developing scalable data science methodologies and standards across the organization</li><li>Lead experimentation strategy and drive product innovation — Own end-to-end A/B testing frameworks, mentor teams on experimental design, and translate test results into actionable product improvements that directly impact key business metrics</li></ul>What We’re Looking For<ul style="min-height:1.5em"><li>5+ years of experience in data science, analytics, or related fields.</li><li>Proficiency in SQL and Python for data manipulation, modeling, and automation.</li><li>Experience building production-ready models and pipelines.</li><li>Strong statistical knowledge and experience designing experiments (A/B testing, cohort analysis, causal inference).</li><li>Excellent communication skills—ability to present complex insights clearly to technical and non-technical stakeholders.</li><li>Experience in at least one of the domains: risk, growth/marketing, or product analytics preferred.</li><li>Comfortable working in a fast-paced startup environment where collaboration and flexibility are essential.</li></ul>Perks and Benefits (What we offer):<ul style="min-height:1.5em"><li>Competitive salary and equity in a high-growth startup</li><li>Multiple health benefit options</li><li>Responsible Time Off</li><li>401(k) matching</li><li>Opportunities and support for major career growth</li><li>Annual Company offsite event (Mudfest!)</li></ul>The salary range for this role is $185,000 - 225,000. This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation.Company Overview (Who we are):Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex.Here are the core values that we believe in and look for in new teammates:<ul style="min-height:1.5em"><li>Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do</li><li>Make it Count: Act like an owner by focusing on the impact of your work</li><li>Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates</li><li>Sweat the Details: We keep our standards high and achieve them by paying attention to every detail</li><li>Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what’s possible</li></ul>

Senior Data Scientist, Pricing

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey. We are looking for a Senior Lifecycle Marketing Manager who can operate at every altitude—setting the long-term vision for how we engage and retain customers while also being fully hands-on with campaign execution, segmentation, experimentation, and performance analysis.This is not a choose-one role. We need someone who gets energized moving between strategy and craft, customer insight and operational excellence, long-term thinking and day-to-day execution.You will help own Mudflap's end-to-end customer lifecycle across email, SMS, push, in-app, and emerging channels. From onboarding and activation through retention, expansion, and advocacy, you will design experiences that help customers realize value faster and deepen their relationship with Mudflap over time.You will build AI-powered personalization at scale, develop lifecycle programs that support both customer engagement and business growth, and become the internal expert on what moves customers from first transaction to loyal, high-LTV advocates.This role sits at the intersection of Product, Data, Marketing, Sales, and RevOps. You will partner across these teams to improve customer journeys, strengthen activation and retention, support lead conversion and product adoption, and help build a more connected growth engine across Mudflap's expanding platform. If you love ownership, experimentation, rich behavioral data, and seeing your work directly impact revenue, this role is for you.<h1>(Expectations) In this role, you will:</h1><ul style="min-height:1.5em"><li>Help define and own the lifecycle marketing roadmap—from first impression through activation, retention, expansion, and win-back—translating business goals into programs that drive measurable impact on customer engagement, activation, LTV, and churn reduction</li><li>Lead AI and ML-powered personalization across owned channels, partnering with Data Science on propensity models, churn-risk scoring, next-best-action frameworks, and emerging AI capabilities that improve customer experiences and increase team productivity</li><li>Design, build, and optimize multi-channel lifecycle campaigns across email, SMS, push, in-app, WhatsApp, and emerging channels—with hands-on execution in Braze including segmentation, personalization, experimentation, and journey orchestration</li><li>Build onboarding, nurture, activation, and retention programs that help customers discover value faster and develop deeper engagement with Mudflap's products and services</li><li>Partner with Sales and RevOps to develop lifecycle programs that support lead conversion, customer activation, expansion opportunities, and overall revenue growth</li><li>Create and maintain customer journey insights, messaging frameworks, customer proof points, nurture programs, and other enablement assets that help Sales engage prospects more effectively and improve conversion throughout the customer lifecycle</li><li>Build cross-sell and upsell programs that drive adoption across Mudflap's growing product portfolio, using customer behavior, transaction data, and lifecycle signals to surface the right offer at the right moment</li><li>Own lifecycle KPI reporting and connect campaign performance to business outcomes, identifying opportunities to improve customer engagement, retention, and growth</li><li>Identify customer, market, and competitive insights that improve lifecycle strategy, inform positioning, and support frontline sales conversations</li><li>Partner cross-functionally with Product, Engineering, Data Science, and Brand to improve customer data infrastructure, event tracking, lifecycle capabilities, and customer experience across key touch-points</li><li>Serve as the lifecycle marketing voice in growth planning, helping identify opportunities to improve customer journeys and create stronger connections between marketing, product, and revenue teams</li></ul><h1>(Experience) What we look for:</h1><h2>Growth, Lifecycle &amp; Customer Engagement Experience</h2><ul style="min-height:1.5em"><li>6+ years of experience in lifecycle marketing, CRM, retention marketing, growth marketing, or customer engagement—ideally within a high-growth technology, marketplace, fintech, SaaS, or subscription business</li><li>Demonstrated track record of owning lifecycle programs end-to-end, including strategy, execution, measurement, experimentation, and optimization</li><li>Experience building customer journeys that span onboarding, activation, retention, expansion, and win-back programs</li><li>Proven success using customer insights, behavioral data, and segmentation to improve engagement, conversion, retention, and customer lifetime value</li><li>Deep expertise in Braze (strongly preferred) or equivalent platforms such as Iterable, Klaviyo, Salesforce Marketing Cloud, or <a target="_blank" rel="noopener noreferrer nofollow" href="http://Customer.io">Customer.io</a></li><li>Experience orchestrating communications across email, SMS, push, in-app messaging, and emerging engagement channels</li><li>Experience partnering closely with Product, Data, Sales, and RevOps teams to improve customer experiences and business outcomes</li><li>Strong analytical skills with experience measuring funnel performance, customer behavior, cohort trends, attribution, and lifecycle program impact</li><li>Working knowledge of customer acquisition, lead nurture, and customer growth principles, with an understanding of how lifecycle marketing contributes to broader business goals</li><li>Passion for AI-enabled marketing and curiosity around how emerging technologies can improve personalization, customer experiences, team productivity, and business outcomes</li></ul><h2>Technical &amp; Analytical Skills</h2><ul style="min-height:1.5em"><li>Hands-on proficiency with Liquid code for dynamic content and personalization in Braze or similar ESPs</li><li>Experience with SQL preferred to build segments, analyze cohorts and measure campaign performance, as well as data visualization tools such as Metabase, Hex, Amplitude, Looker, or Tableau</li><li>Working knowledge of CDPs (e.g., Segment, mParticle) and how customer data flows into marketing automation systems</li><li>Familiarity with AI/ML concepts as applied to marketing—propensity models, churn prediction, content generation, dynamic personalization</li><li>Experience analyzing customer journeys and funnel performance across acquisition, activation, retention, and expansion stages to identify growth opportunities and inform lifecycle strategy</li><li>Familiarity with lead scoring, behavioral segmentation, customer journey mapping, and experimentation frameworks that improve customer engagement and conversion</li></ul><h2>Strategic, Analytical &amp; Cross-Functional Leadership</h2><ul style="min-height:1.5em"><li>Proven ability to develop a point of view on customer growth strategy and communicate it clearly to senior leadership and cross-functional partners, connecting lifecycle initiatives to broader business and revenue objectives</li><li>Player-coach mindset—you can write a strategy doc in the morning and QA a campaign canvas in the afternoon, and you do not see that as a contradiction</li><li>Strong partnership orientation—you can effectively collaborate with Product, Sales, RevOps, and Marketing teams to translate customer insights into programs that improve business outcomes</li><li>Exceptional attention to detail with a track record of flawless execution at volume</li><li>Excellent written and verbal communication skills, with the ability to translate complex data into clear narrative and recommendations</li><li>Strong business acumen and curiosity about how lifecycle marketing contributes to activation, retention, expansion, customer lifetime value, and overall company growth</li><li>Comfortable operating in ambiguity and helping connect teams, systems, and customer insights to solve complex growth challenges.</li></ul>Perks and Benefits (What we offer):<ul style="min-height:1.5em"><li>Competitive salary and equity in a high-growth startup</li><li>Multiple health benefit options</li><li>Responsible Time Off</li><li>401(k) matching</li><li>Opportunities and support for major career growth</li><li>Annual Company offsite event (Mudfest!)</li></ul>The base salary range for this role is $130,000 - $170,000. This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation.Work LocationThis role is hybrid with occasional in-office collaboration days at our Palo Alto, CA or Austin, TX locations. Team members are expected to be on-site for key meetings and team events a few times per quarter.To support our team, we offer:<ul style="min-height:1.5em"><li>Commuter benefits to ease your travel</li><li>Lunches and snacks to keep you fueled</li><li>A high-growth, collaborative environment where you will work alongside talented teammates across every function</li></ul>Company Overview (Who we are):Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex.Here are the core values that we believe in and look for in new teammates:<ul style="min-height:1.5em"><li>Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do</li><li>Make it Count: Act like an owner by focusing on the impact of your work</li><li>Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates</li><li>Sweat the Details: We keep our standards high and achieve them by paying attention to every detail</li><li>Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what’s possible</li></ul>

Senior Lifecycle Marketing Manager

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey.<div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div>Join the team powering the backbone of America<div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div>We don’t just provide support, we fuel success. Mudflap is a fast-growing marketplace on a mission to support the independent truckers who keep our country moving. Our Customer Support team sits at the heart of that mission, available 24/7/365 to show up when it matters most.<div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div>We’re looking for a passionate, people-focused individual to join this essential team. At Mudflap, customer obsession is a core value, and support is one of THE most important roles at the company. Our close-knit, mission-driven team thrives on solving problems, driving growth, and helping our customers succeed.<div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div>Current shift times available, all ET:<ul style="min-height:1.5em"><li>Wednesday–Sunday: 4:00 PM – 12:00 AM</li><li>Friday–Tuesday: 3:00 PM – 11:00 AM</li><li>Thursday–Monday: 4:00 PM – 12:00 PM</li><li>Monday–Friday: 2:00 PM – 10:00 PM</li></ul>Expectations (In this role, you will):We hold a high bar for customer support and we’re proud of it.Here’s what success looks like in this role:<ul style="min-height:1.5em"><li>Strong Phone Presence: You communicate clearly and confidently, with a warm, professional tone and genuine empathy</li><li>Real-Time Problem Solving: You think fast on your feet, troubleshoot effectively, and keep customers reassured every step of the way</li><li>Comfortable with High Volume: You thrive in a high-call environment and know how to stay sharp, organized, and efficient throughout the day</li><li>Customer-Obsessed: You go above and beyond to deliver an experience that feels effortless, personal, and thoughtful</li><li>Emotionally Intelligent: You can read between the lines, pick up on customer signals, and respond in creative, thoughtful ways that show deep understanding</li><li>Ambitious and Growth-Oriented: You’re hungry to learn, open to feedback, and excited to grow your skills and career with Mudflap</li><li>Tech-Savvy: You move comfortably between tools like Zendesk, Slack, and internal systems without skipping a beat</li></ul><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div>Experience (What we look for):<ul style="min-height:1.5em"><li>2+ years of experience in a remote customer support role, ideally in fintech or tech startup environments</li><li>Proficient with support tools like Zendesk or similar ticketing systems</li><li>Customer-first mindset with a genuine passion for delivering exceptional service</li><li>Excellent communication skills, both verbal and written</li><li>Thrives in fast-paced environment, you’re a strong multitasker with a high sense of urgency and a hands-on, team-oriented approach</li></ul><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div>Perks and Benefits (What we offer): <ul style="min-height:1.5em"><li>Competitive pay and equity in a high-growth startup</li><li>Multiple health benefit options</li><li>Paid Time Off</li><li>401(k) matching</li><li>Opportunities and support for major career growth</li><li>Annual Company offsite event (Mudfest!)</li></ul><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div>The pay range for this role is $23 - $27 per hour. This information reflects a base range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation. <div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div>We’ve got you covered! Training runs for three weeks, and we’ll ship you the equipment you need to succeed.<div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div>Company overview (Who we are):Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex.Here are the core values that we believe in and look for in new teammates:<ul style="min-height:1.5em"><li>Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do</li><li>Make it Count: Act like an owner by focusing on the impact of your work</li><li>Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates</li><li>Sweat the Details: We keep our standards high and achieve them by paying attention to every detail</li><li>Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what’s possible</li></ul><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div>*If your application is selected for the next stage, you will receive an email invite to complete a short take-home assessment through our assessment platform, TestGorilla. This helps us better understand your skills and how you approach tasks relevant to the role. Please check both your inbox and spam folder for the email invite, and please complete the assessment as soon as possible. Thank you!

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