MNTN builds advertising software for brands to drive measurable conversions, revenue, site visits and more through the power of television. 

MNTN Performance TV is the world’s first and only Connected TV advertising platform optimized for direct-response marketing goals. It redefines what advertisers can do with television, giving them the power to tie performance directly to their TV campaigns.

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<div class="content-intro">At MNTN, we put our people first, full stop. This allows our company culture to be defined by our team members and their shared values, like trust, ambition, quality, radical honesty, and compassionate leadership. It’s why we all really love working for the Hardest Working Software in Television™ (and also why we were named one of Ad Age’s Best Places To Work in 2026.)
We pride ourselves on bringing unrivaled performance and simplicity to Connected TV advertising. Our self-serve technology makes running TV ads as easy as search and social, helping brands drive measurable conversions, revenue, site visits, and more. You can learn more about us and everything we do by visiting <a href="https://mountain.com/">https://mountain.com/</a>.
We’re committed to innovation that empowers, not replaces. At MNTN, AI is a tool for growth, enhancing efficiency while keeping a people-first approach. Our goal is to streamline workflows and drive new solutions—without compromising the human element that makes our company great.
So if wanting to do more, own more, and make a bigger impact comes naturally to you, then you may be the person we're looking for to join us in our next stage of growth.</div>At MNTN, we're looking for a Campaign Operations Manager to own the reliable execution of email and lifecycle campaigns across our go-to-market motion. You'll turn campaign briefs into launched, tested, measurable programs, managing intake, audience setup, build, QA, scheduling, deployment, and post-launch monitoring. This role adds the dedicated execution capacity our Marketing Operations team needs so urgent campaign asks do not crowd out systems improvements and longer-term automation work.
You'll report to the Marketing Operations lead and work closely with Marketing, Sales, and Revenue Operations, and own campaign operations and execution.&nbsp;
What you’ll do
<ul>
<li>Own campaign intake and execution from approved brief through audience build, configuration, QA, scheduling, launch, monitoring, and closeout.</li>
<li>Build email, nurture, lifecycle, and event-triggered campaigns in Inflection or related platforms, turning strategy into workflows, segmentation, suppression logic, personalization, and clear handoffs.</li>
<li>Set campaign calendars, service levels, cutoffs, and expedited-request rules that keep last-minute work visible and manageable.</li>
<li>Run thorough pre-launch QA across content, links, audiences, consent, suppression, timing, personalization, and downstream CRM behavior; monitor launches, troubleshoot issues, and coordinate fixes.</li>
<li>Maintain templates, checklists, naming conventions, audience documentation, and runbooks; capture learnings and provide clean campaign metadata and execution context for accurate measurement.</li>
<li>Partner with the GTM Engineer on integrations, routing, web forms, deliverability, and reusable automation, and support campaign infrastructure across new and existing Marketing and GTM channels.</li>
<li>Manage campaign operations and email agents across the marketing automation toolset, and turn repeatable manual work into automation and process improvements.</li>
</ul>
What you’ll bring
<ul>
<li>5+ years in campaign operations, marketing operations, lifecycle marketing operations, or a related execution role</li>
<li>Hands-on experience building and launching complex email or omnichannel campaigns in Inflection, Marketo, HubSpot, Braze, Iterable, or a similar platform</li>
<li>Strong knowledge of segmentation, suppression, consent, testing, personalization, and campaign QA</li>
<li>Experience managing a high-volume campaign calendar with shifting priorities and firm launch dates</li>
<li>Working knowledge of Salesforce campaign and lead or contact data, including how marketing activity flows into CRM processes</li>
<li>Strong attention to detail, operational judgment, and calm troubleshooting under deadline pressure</li>
<li>Ability to create repeatable processes without slowing down the business</li>
</ul>
Nice to haves
<ul>
<li>Familiarity with email deliverability fundamentals and sender-reputation monitoring</li>
<li>Experience with web forms, lead routing, audience queries, or basic SQL</li>
<li>Experience supporting B2B demand generation, sales-assisted motions, and long-running lifecycle programs</li>
</ul>
What success looks like
<ul>
<li>Owning the day-to-day execution of email and integrated campaigns in Inflection, including audience setup, testing, launch, monitoring, and post-campaign follow-up.</li>
<li>Establishes a consistent campaign intake and production process that improves planning, reduces last-minute work, and gives stakeholders clear timelines and status.</li>
<li>Improves campaign quality and reliability through documented standards, quality checks, audience governance, and accurate lead and campaign data flowing into Salesforce.</li>
<li>Partners with Marketing, MOPS, and GTM Systems to improve automation, integrations, and use of the existing martech stack while reducing manual campaign work.</li>
</ul><div class="content-conclusion">About MNTN
Our recruiters will always reach out using an email address ending with @mountain.com OR @mntn.com. If you’re contacted by someone without that address and they mention a Reference Code (which we never use), then&nbsp;that ain’t us folks.&nbsp;Tell those trolls to take a hike–you’re waiting to climb a MNTN.
MNTN provides advertising software for brands to reach their audience across Connected TV, web, and mobile. MNTN Performance TV has redefined what it means to advertise on television, transforming Connected TV into a direct-response, performance marketing channel. Our web retargeting has been leveraged by thousands of top brands for over a decade, driving billions of dollars in revenue.
Our solutions give advertisers total transparency and complete control over their campaigns all with the fastest go-live in the industry. As a result, thousands of top brands have partnered with MNTN, including Tarte, Decked, and National University.
#LI-Remote</div>

Campaign Operations Manager

<div class="content-intro">At MNTN, we put our people first, full stop. This allows our company culture to be defined by our team members and their shared values, like trust, ambition, quality, radical honesty, and compassionate leadership. It’s why we all really love working for the Hardest Working Software in Television™ (and also why we were named one of Ad Age’s Best Places To Work in 2026.)
We pride ourselves on bringing unrivaled performance and simplicity to Connected TV advertising. Our self-serve technology makes running TV ads as easy as search and social, helping brands drive measurable conversions, revenue, site visits, and more. You can learn more about us and everything we do by visiting <a href="https://mountain.com/">https://mountain.com/</a>.
We’re committed to innovation that empowers, not replaces. At MNTN, AI is a tool for growth, enhancing efficiency while keeping a people-first approach. Our goal is to streamline workflows and drive new solutions—without compromising the human element that makes our company great.
So if wanting to do more, own more, and make a bigger impact comes naturally to you, then you may be the person we're looking for to join us in our next stage of growth.</div>As a Customer Success Manager (CSM), Retail &amp; Consumer Goods, you will own a strategic portfolio of mid-market customers within the Retail &amp; Consumer Goods vertical, with a mandate to drive revenue expansion and retention across your book of business.&nbsp; Working within a vertical-focused pod, you'll help customers unlock measurable business outcomes while driving retention, growth, and long-term partnerships. This is a high-touch, consultative role where curiosity, strategic thinking, and relationship-building are just as important as campaign performance.
You will become a go-to expert on the Retail &amp; Consumer Goods advertiser landscape, understanding seasonality, promotional calendars, margin and inventory dynamics, and how CTV fits into a broader retail media and performance marketing strategy. Customers will look to you not just to support the platform, but to help them think strategically about how CTV drives acquisition, conversion, and revenue growth for their business.
What You'll Do
<ul>
<li>Manage a portfolio of customers within your assigned industry vertical, serving as their primary advisor throughout the customer lifecycle.</li>
<li>Build trusted relationships with key stakeholders by developing a deep understanding of each customer's business, goals, competitive landscape, and marketing strategy.</li>
<li>Drive customer retention, revenue growth, and long-term success through proactive account planning, business reviews, campaign optimization, and strategic recommendations.</li>
<li>Identify expansion opportunities and partner with the sales team within your vertical to grow customer investment, strengthen relationships, and achieve shared revenue goals.</li>
<li>Lead new customer onboarding, ensuring customers quickly realize value and become confident, successful users of the MNTN platform.</li>
<li>Become an expert in your assigned vertical by understanding industry trends, seasonal opportunities, performance benchmarks, and evolving customer needs, then applying those insights to help customers grow.</li>
<li>Monitor account health, anticipate risks, and proactively resolve challenges before they impact customer outcomes or renewal conversations.</li>
<li>Collaborate cross-functionally to deliver a seamless customer experience while helping shape playbooks, processes, and best practices.</li>
</ul>
What Success Looks Like
<ul>
<li>Consistently achieve or exceed retention, net revenue, and expansion goals across your portfolio.</li>
<li>Customers view you as a trusted advisor who understands their business and helps them achieve measurable growth.</li>
<li>New customers onboard quickly, realize value early, and confidently adopt the MNTN platform.</li>
<li>Expansion opportunities are proactively identified and converted into incremental revenue.</li>
<li>Customer health remains strong, with risks identified early and addressed before impacting renewals.</li>
<li>Your pod consistently meets or exceeds its shared revenue goals while contributing to overall vertical performance.</li>
<li>CRM data, account plans, and customer health metrics remain accurate, actionable, and trusted across the business.</li>
</ul>
What You'll Bring
<ul>
<li>3–6 years of experience in Customer Success, Account Management, or a similar customer-facing role managing strategic customer relationships.</li>
<li>Experience in digital advertising, CTV, SaaS, AdTech, MarTech, or performance marketing, with the ability to quickly develop expertise in your assigned industry vertical.</li>
<li>Proven success driving customer retention, revenue growth, and expansion across a dedicated book of business.</li>
<li>Strong relationship-building skills with the ability to influence stakeholders and serve as a trusted advisor.</li>
<li>Experience partnering closely with Sales Executives to deliver exceptional customer outcomes and shared business results.</li>
<li>Strong communication and presentation skills, with experience leading executive business reviews and strategic customer conversations.</li>
<li>Comfort using data and performance insights to identify opportunities, solve problems, and demonstrate business value.</li>
<li>Experience with Salesforce, Intercom, or similar CRM and customer engagement platforms.</li>
<li>E-commerce experience within the retail or consumer products verticals is preferred, but not required.&nbsp;</li>
<li>Must be comfortable owning a customer relationship and presenting over Zoom in a digital remote environment although occasional in person customer meetings may be required.&nbsp;</li>
</ul>
&nbsp;<div class="content-conclusion">About MNTN
Our recruiters will always reach out using an email address ending with @mountain.com OR @mntn.com. If you’re contacted by someone without that address and they mention a Reference Code (which we never use), then&nbsp;that ain’t us folks.&nbsp;Tell those trolls to take a hike–you’re waiting to climb a MNTN.
MNTN provides advertising software for brands to reach their audience across Connected TV, web, and mobile. MNTN Performance TV has redefined what it means to advertise on television, transforming Connected TV into a direct-response, performance marketing channel. Our web retargeting has been leveraged by thousands of top brands for over a decade, driving billions of dollars in revenue.
Our solutions give advertisers total transparency and complete control over their campaigns all with the fastest go-live in the industry. As a result, thousands of top brands have partnered with MNTN, including Tarte, Decked, and National University.
#LI-Remote</div>

Customer Success Manager, Retail & Consumer Goods

<div class="content-intro">At MNTN, we put our people first, full stop. This allows our company culture to be defined by our team members and their shared values, like trust, ambition, quality, radical honesty, and compassionate leadership. It’s why we all really love working for the Hardest Working Software in Television™ (and also why we were named one of Ad Age’s Best Places To Work in 2026.)
We pride ourselves on bringing unrivaled performance and simplicity to Connected TV advertising. Our self-serve technology makes running TV ads as easy as search and social, helping brands drive measurable conversions, revenue, site visits, and more. You can learn more about us and everything we do by visiting <a href="https://mountain.com/">https://mountain.com/</a>.
We’re committed to innovation that empowers, not replaces. At MNTN, AI is a tool for growth, enhancing efficiency while keeping a people-first approach. Our goal is to streamline workflows and drive new solutions—without compromising the human element that makes our company great.
So if wanting to do more, own more, and make a bigger impact comes naturally to you, then you may be the person we're looking for to join us in our next stage of growth.</div>We’re looking for a Principal Strategist, Ad Measurement to join our Platform Experience team at MNTN! This role owns advanced measurement strategy and performance validation in the CTV ecosystem, shaping how customers and internal teams evaluate and trust marketing outcomes. The Principal Strategist, Ad Measurement serves as a senior authority on incrementality, lift, and attribution, operating in complex, real-world advertising environments.
Partnering closely with Revenue, Business Development, Engineering, and external measurement providers, this role influences high-impact customer decisions, informs MNTN’s point of view on CTV measurement, and translates customer learnings into scalable best practices and product insights. The impact extends beyond individual accounts, contributing to stronger measurement credibility, improved product capabilities, and long-term customer trust.
What you'll do
<ul>
<li>Own best practices for advanced measurement and performance validation, including incrementality testing, lift studies, attribution, and experimental design within the CTV ecosystem.</li>
<li>Partner with Customer Success to design, evaluate, and interpret customer measurement approaches, guiding decisions around methodology, success criteria, and result interpretation.</li>
<li>Act as a strategic advisor to customers, translating complex measurement results into clear, actionable business insights, while communicating confidence levels and limitations.</li>
<li>Lead internal and external enablement on measurement rigor and analytical best practices, elevating how teams and customers approach performance validation post-launch.</li>
<li>Contribute measurement-driven insights to go-to-market initiatives, including playbooks, positioning, and enablement materials.</li>
<li>Synthesize learnings across customer engagements to identify patterns and opportunities, informing product strategy and roadmap discussions with Product and Engineering.</li>
<li>Partner with external measurement vendors and internal Engineering teams to define and operationalize advanced measurement solutions and implementation guidance.</li>
<li>Serve as an escalation point for complex post-launch measurement challenges, leading structured analysis when performance results are ambiguous or difficult to interpret.</li>
<li>Maintain expertise on the evolving CTV and AdTech measurement landscape, informing MNTN’s point of view on performance measurement.</li>
</ul>
What success looks like
<ul>
<li>Become a trusted measurement advisor for customers and internal stakeholders, owning measurement discussions with customers, demystifying complex methodologies, interpreting results, and delivering clear, actionable insights that drive informed business decisions.</li>
<li>Establish and scale partner relationships, elevating the organization's expertise in incrementality, MMM, attribution, etc., and deepening our working relationship with measurement partners.&nbsp;&nbsp;</li>
<li>Drive quantifiable improvements to churn, revenue growth, and customer sentiment around escalated measurement needs. Enable our internal teams to have more informed, strategic customer conversations, improving our overall presence, confidence and expertise.&nbsp;</li>
</ul>
What you'll bring
<ul>
<li>8+ years of experience in customer-facing solutions, product, analytics, or technical roles, with ownership over measurement strategy, performance validation, or complex analytical problem-solving.</li>
<li>Prior experience in AdTech, MarTech, or performance marketing, with direct exposure to incrementality testing, lift studies, attribution, or experimental measurement frameworks.</li>
<li>Strong communication skills: Ability to translate complex technical and analytic concepts into clear, executive-ready recommendations.</li>
<li>A customer-centric mindset: Comfortable guiding customers through complex post-launch performance validation and optimization.</li>
<li>Cross-functional collaboration skills: Proven ability to work with Product, Engineering, Customer Success, and external partners to drive customer outcomes.</li>
<li>Analytical, solution-oriented approach: Ability to identify performance gaps, troubleshoot challenges, and recommend actionable solutions.</li>
<li>Familiarity with the CTV and performance marketing ecosystem, including measurement and attribution providers, is strongly preferred.</li>
</ul><div class="content-conclusion">About MNTN
Our recruiters will always reach out using an email address ending with @mountain.com OR @mntn.com. If you’re contacted by someone without that address and they mention a Reference Code (which we never use), then&nbsp;that ain’t us folks.&nbsp;Tell those trolls to take a hike–you’re waiting to climb a MNTN.
MNTN provides advertising software for brands to reach their audience across Connected TV, web, and mobile. MNTN Performance TV has redefined what it means to advertise on television, transforming Connected TV into a direct-response, performance marketing channel. Our web retargeting has been leveraged by thousands of top brands for over a decade, driving billions of dollars in revenue.
Our solutions give advertisers total transparency and complete control over their campaigns all with the fastest go-live in the industry. As a result, thousands of top brands have partnered with MNTN, including Tarte, Decked, and National University.
#LI-Remote</div>

Principal Strategist, Ad Measurement

<div class="content-intro">At MNTN, we put our people first, full stop. This allows our company culture to be defined by our team members and their shared values, like trust, ambition, quality, radical honesty, and compassionate leadership. It’s why we all really love working for the Hardest Working Software in Television™ (and also why we were named one of Ad Age’s Best Places To Work in 2026.)
We pride ourselves on bringing unrivaled performance and simplicity to Connected TV advertising. Our self-serve technology makes running TV ads as easy as search and social, helping brands drive measurable conversions, revenue, site visits, and more. You can learn more about us and everything we do by visiting <a href="https://mountain.com/">https://mountain.com/</a>.
We’re committed to innovation that empowers, not replaces. At MNTN, AI is a tool for growth, enhancing efficiency while keeping a people-first approach. Our goal is to streamline workflows and drive new solutions—without compromising the human element that makes our company great.
So if wanting to do more, own more, and make a bigger impact comes naturally to you, then you may be the person we're looking for to join us in our next stage of growth.</div>MNTN is looking for a Salesforce Business Analyst to connect our Revenue teams’ needs with the systems that help them succeed. You’ll partner with RevOps product managers, revenue stakeholders, and the Salesforce build team to turn complex business problems into clear, actionable requirements. From discovery through delivery and adoption, you’ll keep the work grounded in the problem we’re solving and make sure what ships delivers.
What you’ll do
<ul>
<li>Partner with RevOps and stakeholders across sales, CS, and marketing ops to elicit, challenge, and document requirements</li>
<li>Translate business needs into clear user stories with acceptance criteria, and map current and future-state processes (opportunity management, handoffs, routing, account plans)</li>
<li>Own the intake queue as the single front door for incoming requests, triage and resolve daily-ops items, and backlog others for roadmap prioritization, keeping requesters updated on status</li>
<li>Own triage and intake hygiene, keeping queues clean, scoped, and legible</li>
<li>Own UAT, write and run test plans, validate against acceptance criteria, and coordinate release readiness with Technical Enablement</li>
<li>Track work through the delivery pipeline, sprint boards, sandbox promotion, and release timing, so what you've specified actually ships on schedule</li>
<li>Maintain documentation, data-dictionary entries, and process/SOP artifacts so the system stays legible</li>
<li>Do light declarative configuration where it helps (reports, fields, layouts)</li>
</ul>
What you’ll bring
<ul>
<li>3–5 years as a Business Analyst, ideally in a Salesforce and/or RevOps environment</li>
<li>Strong requirements elicitation, user-story writing, and process-mapping skills, you ask the second and third question, not just the first</li>
<li>Working knowledge of Salesforce, objects, records, reports, and how automation works conceptually (Salesforce Admin certification a plus)</li>
<li>Experience running UAT, writing documentation, and managing stakeholders across go-to-market teams</li>
<li>Experience running a request-intake / triage process and keeping a shared queue (e.g., a Jira project) clean and current</li>
<li>Some familiarity with Salesforce release mechanics, sandboxes, change sets or a CI/CD tool, and how a build moves from dev to production</li>
<li>Comfort in a fast-moving, cross-functional environment where priorities shift and clarity is your job to create</li>
</ul>
Nice to have
<ul>
<li>Familiarity with the GTM stack, LeanData, Qualified, Inflection, Nooks, and with BI/reporting tools like Tableau</li>
<li>RevOps process knowledge: segmentation, lifecycle, coverage, and forecasting</li>
</ul>
What success looks like
<ul>
<li>Translates complex or ambiguous business needs into clear process designs, requirements, user stories, and acceptance criteria.</li>
<li>Improves intake quality so approved work is fully scoped, prioritized, and ready for the delivery team to build.</li>
<li>Leads business testing and stakeholder signoff, helping ensure releases solve the intended problem and are ready for adoption.</li>
<li>Maintains clear process and system documentation while reducing requirement-related rework and back-and-forth for builders.</li>
</ul><div class="content-conclusion">About MNTN
Our recruiters will always reach out using an email address ending with @mountain.com OR @mntn.com. If you’re contacted by someone without that address and they mention a Reference Code (which we never use), then&nbsp;that ain’t us folks.&nbsp;Tell those trolls to take a hike–you’re waiting to climb a MNTN.
MNTN provides advertising software for brands to reach their audience across Connected TV, web, and mobile. MNTN Performance TV has redefined what it means to advertise on television, transforming Connected TV into a direct-response, performance marketing channel. Our web retargeting has been leveraged by thousands of top brands for over a decade, driving billions of dollars in revenue.
Our solutions give advertisers total transparency and complete control over their campaigns all with the fastest go-live in the industry. As a result, thousands of top brands have partnered with MNTN, including Tarte, Decked, and National University.
#LI-Remote</div>

Salesforce Business Analyst

<div class="content-intro">At MNTN, we put our people first, full stop. This allows our company culture to be defined by our team members and their shared values, like trust, ambition, quality, radical honesty, and compassionate leadership. It’s why we all really love working for the Hardest Working Software in Television™ (and also why we were named one of Ad Age’s Best Places To Work in 2026.)
We pride ourselves on bringing unrivaled performance and simplicity to Connected TV advertising. Our self-serve technology makes running TV ads as easy as search and social, helping brands drive measurable conversions, revenue, site visits, and more. You can learn more about us and everything we do by visiting <a href="https://mountain.com/">https://mountain.com/</a>.
We’re committed to innovation that empowers, not replaces. At MNTN, AI is a tool for growth, enhancing efficiency while keeping a people-first approach. Our goal is to streamline workflows and drive new solutions—without compromising the human element that makes our company great.
So if wanting to do more, own more, and make a bigger impact comes naturally to you, then you may be the person we're looking for to join us in our next stage of growth.</div>This role sets the standard for a high-value support experience and makes support a leading indicator of customer health across MNTN.
As the Digital Strategy Manager - Support Experience, you will find out why customers contact us and how they feel, design and automate the conversations that resolve their problems, and build the connection to Product and Engineering so issues are caught early and fixed at the source. MNTN already has a sophisticated support structure in Intercom. This role takes it to the next level, making support a strategic advantage for the business.&nbsp;
You will focus on what moves the business most: clear priorities, owners and dates, and metrics that show impact on customer experience, efficiency, and retention, such as AI deflection, human support demand, and CSAT. You bring a point of view on how support should work and the agency to make decisions.
What you'll do
<ul>
<li>Build the Support Insights Program: Make support MNTN's clearest source of customer truth: turn conversations and sentiment into priorities ranked by customer pain for Product, Engineering, Support leadership, and the business, and track what changes as a result.</li>
<li>Drive Customer Satisfaction: Own CSAT and every lever that moves it, and design how we learn from customers across the support experience, partnering with key stakeholders across Revenue, Platform Experience, and Engineering.</li>
<li>Design the Support Conversation Experience: Design conversations with an instinct for the customer: automate what AI can resolve accurately, bring in a person fast when it can't, and keep expanding what AI handles through data connectors built with Engineering.</li>
<li>Establish Proactive Issue Detection: Build the foundation that connects support and Engineering on bugs: the tooling, workflows, and escalation paths that use customer sentiment as an early-warning signal, and let us report on time to resolve.</li>
<li>Standardize Support Health Metrics and Reporting: Own support health across all products so Support leaders and product lines work from the same numbers.</li>
<li>Collaborate with Support Leaders on Problems and Solutions: Diagnose team problems and inefficiencies, decide on the right-sized solution, and prioritize the work by impact and effort.</li>
<li>Partner with Content on AI Response Efficacy: Work with Content whenever AI response efficacy is affected, and build customer responses and AI guidance that supplement content where applicable.</li>
<li>Prioritize for Business Impact: Recommend the highest-impact, highest-value deployments, then deliver the ones that move AI deflection, human support demand, CSAT, and AI agent CX scores.</li>
</ul>
What success looks like
<ul>
<li>A support insights program the business relies on: insights reach leaders on a regular cadence, and you can point to product improvements and support changes that came from them, and the reduction in support volume that followed.</li>
<li>Automation reduces support demand across every product line: more top drivers are resolved by AI at a consistent, on-brand standard, and standardized measurement gives leaders a real-time read of support health for each product.</li>
<li>One trusted definition of support health across MNTN: every product line is measured against the same standards, and Support leaders make decisions from the same numbers.</li>
<li>Support detects issues before customers escalate: proactive detection, driven by customer sentiment and a strong connection to Engineering, means bugs are caught early, and you are the voice on how efficiently MNTN solves customer issues.</li>
<li>Efficiency gains are measurable and sustained: AI deflection, human support demand, CSAT, and time to resolve move from today's baselines toward target, quarter over quarter.</li>
</ul>
What you'll bring
<ul>
<li>5+ years in customer support or support operations, with a proven record of delivering solutions that measurably improved resolution, support demand, or CSAT, including 2+ years running an AI agent in production that resolves customer conversations.</li>
<li>Hands-on experience building and improving automation in Intercom (Fin, workflows, data connectors) or a similar platform, with conversation design grounded in brand standards and the customer experience.</li>
<li>Experience building the support infrastructure for proactive issue detection and escalation to Engineering, such as alerting, workflows, and bug tracking.</li>
<li>A deep understanding of the customers, product, and brand you support, and a track record of turning conversations, sentiment, and data into insight that changes how teams work or what gets built.</li>
<li>Strong storytelling and presentation skills: you turn complex findings into clear narratives that build alignment and move executives and cross-functional leaders to act, without relying on authority.</li>
<li>Strong analytical skills and the judgment to define what support health reporting should show, with the ability to build it yourself and the partnership skills to work with internal reporting teams when needed.</li>
<li>Sound judgment and an ownership mindset: you make decisions, prioritize competing requests, drive multiple initiatives to completion, and build trusted relationships with Support, Product, and Engineering leaders.</li>
</ul><div class="content-conclusion">About MNTN
Our recruiters will always reach out using an email address ending with @mountain.com OR @mntn.com. If you’re contacted by someone without that address and they mention a Reference Code (which we never use), then&nbsp;that ain’t us folks.&nbsp;Tell those trolls to take a hike–you’re waiting to climb a MNTN.
MNTN provides advertising software for brands to reach their audience across Connected TV, web, and mobile. MNTN Performance TV has redefined what it means to advertise on television, transforming Connected TV into a direct-response, performance marketing channel. Our web retargeting has been leveraged by thousands of top brands for over a decade, driving billions of dollars in revenue.
Our solutions give advertisers total transparency and complete control over their campaigns all with the fastest go-live in the industry. As a result, thousands of top brands have partnered with MNTN, including Tarte, Decked, and National University.
#LI-Remote</div>

Digital Strategy Manager - Support Experience

<div class="content-intro">At MNTN, we put our people first, full stop. This allows our company culture to be defined by our team members and their shared values, like trust, ambition, quality, radical honesty, and compassionate leadership. It’s why we all really love working for the Hardest Working Software in Television™ (and also why we were named one of Ad Age’s Best Places To Work in 2026.)
We pride ourselves on bringing unrivaled performance and simplicity to Connected TV advertising. Our self-serve technology makes running TV ads as easy as search and social, helping brands drive measurable conversions, revenue, site visits, and more. You can learn more about us and everything we do by visiting <a href="https://mountain.com/">https://mountain.com/</a>.
We’re committed to innovation that empowers, not replaces. At MNTN, AI is a tool for growth, enhancing efficiency while keeping a people-first approach. Our goal is to streamline workflows and drive new solutions—without compromising the human element that makes our company great.
So if wanting to do more, own more, and make a bigger impact comes naturally to you, then you may be the person we're looking for to join us in our next stage of growth.</div>Strategic Program Manager, Agency
MNTN is expanding what brands and agencies can achieve with Performance TV. We’re seeking a Strategic Program Manager, Agency to help our agency partners deliver measurable results and build the processes, insights, and expertise that support long-term growth.
This role combines hands-on account optimization with program development and partner enablement. You’ll work closely with Sales and Partner Management to help agency accounts hit performance goals, turn broader account trends into actionable insights, and equip key agencies with the best practices to succeed on MNTN.
What you’ll do
<ul class="ul1">
<li class="li1">Build repeatable processes for agency sales motions. Develop playbooks and workflows that support agency evaluation, onboarding, account launches, and expansion, with clear responsibilities and handoffs across Sales and Partner Management.</li>
<li class="li1">Turn account trends into insights and case studies. Analyze performance across agencies and their advertiser portfolios to identify patterns, surface successful strategies, and develop evidence-backed stories that inform client recommendations and sales conversations.</li>
<li class="li1">Optimize Performance TV accounts to achieve client goals. Support the&nbsp; Partner Management teams to monitor performance against agreed-upon KPIs, identify opportunities, and execute optimizations across audience strategy, budget allocation, creative, and testing in partnership with account teams.</li>
<li class="li1">Project Management for Agency Programs: Support our agency pods in implementing partnerships plans for top agencies. Project management across co-marketing initiatives, co-development and MCP/ tech integrations across key agencies. There is a heavy XFN element to the role.&nbsp;&nbsp;</li>
<li class="li1">Lead enablement and best-practice training for key agencies. Create and deliver practical training, workshops, and resources that strengthen agencies’ ability to plan, launch, measure, and optimize Performance TV campaigns.</li>
<li class="li1">Bring agency learnings back into the business. Partner with Product Marketing, Sales, and Customer Success to address recurring challenges, share successful approaches, and improve the agency experience.</li>
</ul>
What you’ll bring
<ul class="ul1">
<li class="li1">7+ years of experience in digital advertising, performance marketing, advertising technology, or agency account strategy, with direct responsibility for campaign performance.</li>
<li class="li1">Hands-on experience optimizing paid media against business outcomes such as cost per acquisition, return on ad spend, and conversion volume; connected TV or Performance TV experience is a plus.</li>
<li class="li1">An understanding of how agencies evaluate media partners, manage advertiser portfolios, and make campaign and budget decisions.</li>
<li class="li1">Demonstrated analytical skills, with the ability to identify meaningful trends across accounts and translate them into practical recommendations and compelling client stories.</li>
<li class="li1">Strong 3rd party measurement tool expertise. E.g. Northbeam, Triplewhale, Fospha, Workmagic, Measured.</li>
<li class="li1">Experience building processes, playbooks, or programs that make cross-functional teams more effective.</li>
<li class="li1">Strong presentation and communication skills, including experience leading client conversations, training sessions, or partner enablement.</li>
<li class="li1">The ability to build trusted relationships and influence internal teams and external partners without direct authority.</li>
<li class="li1">Strong project management skills and the ability to balance immediate account needs with longer-term initiatives in a fast-moving environment.</li>
<li class="li1">Proficiency with spreadsheets, reporting platforms, and CRM tools such as Salesforce.</li>
</ul>
What success looks like
<ul class="ul1">
<li class="li1">You will develop repeatable processes that Sales and Partner Management adopt to streamline agency onboarding, accelerate account launches, and support expansion across advertiser portfolios.</li>
<li class="li1">You will help agency accounts make measurable progress toward their performance goals, turning account trends and testing results into actionable optimizations, best practices, and credible case studies.</li>
<li class="li1">You will equip key agency partners with the training, tools, and confidence to plan, launch, measure, and optimize Performance TV campaigns, building a foundation for long-term growth with MNTN.</li>
<li class="li1">You will help scale agency enablement to ensure best practice adoption and advertiser success.</li>
</ul><div class="content-conclusion">About MNTN
Our recruiters will always reach out using an email address ending with @mountain.com OR @mntn.com. If you’re contacted by someone without that address and they mention a Reference Code (which we never use), then&nbsp;that ain’t us folks.&nbsp;Tell those trolls to take a hike–you’re waiting to climb a MNTN.
MNTN provides advertising software for brands to reach their audience across Connected TV, web, and mobile. MNTN Performance TV has redefined what it means to advertise on television, transforming Connected TV into a direct-response, performance marketing channel. Our web retargeting has been leveraged by thousands of top brands for over a decade, driving billions of dollars in revenue.
Our solutions give advertisers total transparency and complete control over their campaigns all with the fastest go-live in the industry. As a result, thousands of top brands have partnered with MNTN, including Tarte, Decked, and National University.
#LI-Remote</div>

Strategic Program Manager, Agency

<div class="content-intro">At MNTN, we put our people first, full stop. This allows our company culture to be defined by our team members and their shared values, like trust, ambition, quality, radical honesty, and compassionate leadership. It’s why we all really love working for the Hardest Working Software in Television™ (and also why we were named one of Ad Age’s Best Places To Work in 2026.)
We pride ourselves on bringing unrivaled performance and simplicity to Connected TV advertising. Our self-serve technology makes running TV ads as easy as search and social, helping brands drive measurable conversions, revenue, site visits, and more. You can learn more about us and everything we do by visiting <a href="https://mountain.com/">https://mountain.com/</a>.
We’re committed to innovation that empowers, not replaces. At MNTN, AI is a tool for growth, enhancing efficiency while keeping a people-first approach. Our goal is to streamline workflows and drive new solutions—without compromising the human element that makes our company great.
So if wanting to do more, own more, and make a bigger impact comes naturally to you, then you may be the person we're looking for to join us in our next stage of growth.</div>As Senior Manager of Agency Partner Management, you lead a team of Agency Partner Managers who are the strategic co-owners of independent agency portfolios on the MNTN platform, accountable for how those accounts perform and how they grow.
Your team drives growth from the brands already running on MNTN: expanding gross media spend, improving outcomes, and unlocking new campaigns, products, and channels. You’ll make every Partner Manager on your team excellent at deep account analysis, credible growth conversations, and partner enablement coaching, inspecting the book, and stepping into the most important partner relationships yourself.
If you’re motivated by developing people, digging into accounts, and growing revenue through a team, we want to hear from you.
What you'll do
<ul>
<li>Lead, coach, hire, and ramp Agency Partner Managers, driving accountability for gross media spend growth, new business, and partner health.</li>
<li>Own your team’s number: forecast spend and expansion, track targets, and ensure every account has a clear growth plan.</li>
<li>Turn untapped brand opportunities, campaign strategies, products, channels, and seasonal and vertical programs into incremental spend.</li>
<li>Run portfolio reviews, pipeline reviews, and one-on-ones that drive action, and strengthen business reviews, audits, and optimization through strategy checks and direct feedback.</li>
<li>Set portfolio segmentation and coverage, build repeatable onboarding and growth playbooks, and prioritize training, workshops, webinars, and self-service resources that build platform fluency.</li>
<li>Build relationships with agency budget decision-makers, lead escalations and critical reviews, and track spend, performance, engagement, campaign pauses, and staffing changes to address risks early with clear recovery plans.</li>
<li>Partner with Sales, Partner leadership, and Product Marketing to resolve issues and shape the roadmap; improve team processes and tools, and keep CRM reporting accurate for a trusted view of portfolio health and expansion.</li>
</ul>
What you'll bring
<ul>
<li>10+ years in partner management, account management, customer success, or a similar client-facing role in AdTech, MarTech, or Digital Media, including 5+ years leading teams.</li>
<li>A track record of growing existing accounts against targets through upselling, cross-selling, and expansion, and coaching teams to spot opportunities, build the case, and win business.</li>
<li>Experience hiring, onboarding, coaching, and developing team members, with clear accountability for performance and career growth.</li>
<li>Hands-on knowledge of paid media, including CPA, ROAS, and budget pacing, and how agencies evaluate channels, run campaigns, and allocate budgets.</li>
<li>Strong analytical skills, ownership of retention and account recovery, and experience using Salesforce or a similar CRM to manage pipelines, gross media spend, net revenue expansion, and forecast accuracy.</li>
<li>Clear communication and influence across seniority levels, including agency leadership, plus confidence leading training, workshops, and webinars.</li>
<li>Experience partnering across Sales, Customer Success, and Product Marketing, with the flexibility to navigate evolving processes, platforms, and partner needs.</li>
</ul>
What success looks like
<ul>
<li>Gross media spend and new business targets are met or exceeded, and forecasts are accurate and consistent.</li>
<li>Your team’s portfolio is healthy, growing, and increasingly self-sufficient, with credible paths to incremental spend through stronger performance, new strategies, additional channels, or broader platform adoption.</li>
<li>Every Partner Manager can speak confidently to the health, performance, opportunity, and risk of every account they own, and knows what action is needed next.</li>
<li>Account reviews turn into prioritized recommendations, partner conversations, and measurable changes in account strategy.</li>
<li>Agency partners see your team as strategic advisors, not a support resource, and bring MNTN into more of their client conversations on their own.</li>
<li>Risk is identified early and the right resources are mobilized before it becomes churn.</li>
<li>Your team is engaged and growing; strong performers are retained and promoted, and new hires ramp quickly.</li>
<li>Sales, Solutions, Product, and Support see you as a reliable partner and a trusted source of partner insight.</li>
</ul><div class="content-conclusion">About MNTN
Our recruiters will always reach out using an email address ending with @mountain.com OR @mntn.com. If you’re contacted by someone without that address and they mention a Reference Code (which we never use), then&nbsp;that ain’t us folks.&nbsp;Tell those trolls to take a hike–you’re waiting to climb a MNTN.
MNTN provides advertising software for brands to reach their audience across Connected TV, web, and mobile. MNTN Performance TV has redefined what it means to advertise on television, transforming Connected TV into a direct-response, performance marketing channel. Our web retargeting has been leveraged by thousands of top brands for over a decade, driving billions of dollars in revenue.
Our solutions give advertisers total transparency and complete control over their campaigns all with the fastest go-live in the industry. As a result, thousands of top brands have partnered with MNTN, including Tarte, Decked, and National University.
#LI-Remote</div>

Senior Manager, Agency Partner Management

<div class="content-intro">At MNTN, we put our people first, full stop. This allows our company culture to be defined by our team members and their shared values, like trust, ambition, quality, radical honesty, and compassionate leadership. It’s why we all really love working for the Hardest Working Software in Television™ (and also why we were named one of Ad Age’s Best Places To Work in 2026.)
We pride ourselves on bringing unrivaled performance and simplicity to Connected TV advertising. Our self-serve technology makes running TV ads as easy as search and social, helping brands drive measurable conversions, revenue, site visits, and more. It’s what led MNTN to being named one of Fast Company's Most Innovative Companies in 2023. You can learn more about us and everything we do by visiting <a href="https://mountain.com/">https://mountain.com/</a>.
We’re committed to innovation that empowers, not replaces. At MNTN, AI is a tool for growth, enhancing efficiency while keeping a people-first approach. Our goal is to streamline workflows and drive new solutions—without compromising the human element that makes our company great.
So if wanting to do more, own more, and make a bigger impact comes naturally to you, then you may be the person we're looking for to join us in our next stage of growth.</div>You’ve built pipeline. Now you’re ready to turn it into business.
MNTN is looking for an Associate Account Executive to join our Inside Sales team in Austin. You’ll help advertisers see what’s possible with Performance TV and build the skills to take a deal from first conversation to close.
This role is built for someone with 1-3 years of SDR or BDR experience who’s ready for their next step. You’ll bring strong prospecting habits, curiosity, and follow-through. We’ll bring hands-on coaching, product training, and opportunities to grow toward an Account Executive role as you demonstrate results.
This role works onsite from our Austin office.
What you’ll do
<ul>
<li>Build pipeline through outbound prospecting and timely follow-up on inbound leads, focusing on advertisers that are a strong fit for MNTN.</li>
<li>Lead discovery conversations to understand each advertiser’s business, goals, and challenges and connect those needs to Performance TV.</li>
<li>Run product demos and explain MNTN’s value in clear, practical terms that help advertisers make confident decisions.</li>
<li>Own sales opportunities from qualification through close, with coaching and support from your manager and experienced sellers.</li>
<li>Keep deals moving with clear next steps, thoughtful follow-up, and strong objection handling.</li>
<li>Maintain strong brand standards with clear &amp; concise MNTN messaging via customer facing emails, social media, Linkedin and live calls.</li>
<li>Keep Salesforce current with accurate activity, opportunity details, and deal stages so your pipeline and forecast reflect what’s happening.</li>
<li>Partner with Revenue, Enablement, and Customer Success to sharpen your approach and give new customers a strong start.</li>
</ul>
What you’ll bring
<ul>
<li>2 years of SDR, BDR, or similar sales experience, with a track record of building qualified pipeline and meeting goals.</li>
<li>Strong prospecting habits and the ability to prioritize accounts, personalize outreach, and follow through consistently.</li>
<li>Clear communication and active listening: you ask thoughtful questions and connect what you hear to what a customer needs.</li>
<li>Readiness to build discovery, demo, negotiation, and closing skills. Prior closing experience is welcome, but not required.</li>
<li>Comfort using Salesforce or a similar CRM, sales engagement tools, and AI tools thoughtfully to improve your work.</li>
<li>Ownership of your results, openness to feedback, and the ability to turn coaching into action.</li>
<li>Ability to work onsite in our Austin office and contribute to a collaborative team.</li>
</ul>
What success looks like
<ul>
<li>You build a steady pipeline of qualified opportunities through consistent prospecting and strong lead follow-up.</li>
<li>Your discovery conversations and demos connect MNTN’s capabilities to each advertiser’s goals.</li>
<li>You meet ramp milestones and progress toward your sales targets, taking greater ownership of deals as your skills grow.</li>
<li>Your pipeline is accurate, your next steps are clear, and customers and teammates can count on your follow-through.</li>
<li>You apply feedback, strengthen your closing skills, and demonstrate the performance and judgment needed to grow into an Account Executive role.</li>
</ul>
 <div class="content-conclusion">About MNTN
Our recruiters will always reach out using an email address ending with @mountain.com OR @mntn.com. If you’re contacted by someone without that address and they mention a Reference Code (which we never use), then&nbsp;that ain’t us folks.&nbsp;Tell those trolls to take a hike–you’re waiting to climb a MNTN.
MNTN provides advertising software for brands to reach their audience across Connected TV, web, and mobile. MNTN Performance TV has redefined what it means to advertise on television, transforming Connected TV into a direct-response, performance marketing channel. Our web retargeting has been leveraged by thousands of top brands for over a decade, driving billions of dollars in revenue.
Our solutions give advertisers total transparency and complete control over their campaigns all with the fastest go-live in the industry. As a result, thousands of top brands have partnered with MNTN, including Tarte, Decked, and National University.
#LI-Remote</div>

Associate Account Executive

<div class="content-intro">At MNTN, we put our people first, full stop. This allows our company culture to be defined by our team members and their shared values, like trust, ambition, quality, radical honesty, and compassionate leadership. It’s why we all really love working for the Hardest Working Software in Television™ (and also why we were named one of Ad Age’s Best Places To Work in 2026.)
We pride ourselves on bringing unrivaled performance and simplicity to Connected TV advertising. Our self-serve technology makes running TV ads as easy as search and social, helping brands drive measurable conversions, revenue, site visits, and more. It’s what led MNTN to being named one of Fast Company's Most Innovative Companies in 2023. You can learn more about us and everything we do by visiting <a href="https://mountain.com/">https://mountain.com/</a>.
We’re committed to innovation that empowers, not replaces. At MNTN, AI is a tool for growth, enhancing efficiency while keeping a people-first approach. Our goal is to streamline workflows and drive new solutions—without compromising the human element that makes our company great.
So if wanting to do more, own more, and make a bigger impact comes naturally to you, then you may be the person we're looking for to join us in our next stage of growth.</div>MNTN is looking for a&nbsp;Manager, Inside Sales to lead and grow a high-performing team from our Austin office. You’ll set the pace day-to-day by building strong sales habits, coaching with purpose, and using data to help the team deliver consistently.
This is a hands-on role for a leader who can turn feedback into action and bring out the best in their team. You’ll work closely with Customer Success, Revenue Operations, and Enablement to sharpen our sales motion and help more advertisers grow with Performance TV.
What You’ll Do
<ul>
<li>Lead, coach, and develop a team of account executives by setting clear expectations and accountability across activity, pipeline, and revenue goals.</li>
<li>Run the team’s day-to-day operating rhythm, including stand-ups, pipeline reviews, call coaching, one-on-ones, and performance conversations.</li>
<li>Use performance data and call insights to identify trends, remove roadblocks, and improve individual and team results.</li>
<li>Coach the team on prospecting, discovery, objection handling, follow-up, and closing.</li>
<li>Build a high-energy, supportive team culture rooted in trust, ambition, quality, and accountability.</li>
<li>Partner closely with recruiting to continually recruit, interview, hire, and ramp new team members as the organization grows.</li>
<li>Own the performance and development of your team, recognizing strong performance, addressing gaps quickly, and helping high-potential reps prepare for their next opportunity at MNTN.</li>
<li>Work closely with Enablement to strengthen onboarding, ongoing training, and manager-led coaching.</li>
<li>Collaborate with Revenue Operations to improve lead flow, territory coverage, sales processes, and reporting.</li>
<li>Maintain accurate pipeline visibility and deliver clear, reliable forecasts to sales leadership.</li>
<li>Share feedback from prospects and the sales team to help improve our messaging, tools, and overall go-to-market approach.</li>
</ul>
What You’ll Bring
<ul>
<li>5+ years of sales experience, including 2+ years leading an inside sales, business development, or similar high-volume sales team.</li>
<li>A strong track record of coaching teams to meet or exceed pipeline and revenue goals.</li>
<li>Experience managing activity-driven sales motions with clear performance expectations and measurable outcomes.</li>
<li>The ability to turn data, call reviews, and performance trends into focused coaching and action plans.</li>
<li>Strong communication skills and a direct, thoughtful approach to feedback and accountability.</li>
<li>Experience hiring, onboarding, and developing sales talent across different experience levels.</li>
<li>Comfort working in Salesforce, Gong, and other sales engagement or productivity tools.</li>
<li>The ability to move quickly, stay organized, and lead through change without losing sight of the team.</li>
<li>Experience in advertising technology, SaaS, digital media, or Connected TV is a plus.</li>
</ul>
What Success Looks Like
<ul>
<li>The team consistently meets or exceeds its activity, pipeline, conversion, and revenue goals.</li>
<li>New hires ramp quickly through structured onboarding, clear expectations, and consistent coaching.</li>
<li>Forecasts are accurate, the pipeline is healthy, and Salesforce data is trusted.</li>
<li>Coaching leads to measurable improvement in rep performance, sales skills, and conversion rates.</li>
<li>The Austin team is engaged, accountable, and known for delivering high-quality work together.</li>
</ul>
On-Site Expectations
This role is based in Austin, Texas and works on-site with the Inside Sales team. Being in the office is a core part of the role and how this leader will coach, collaborate, and build the team’s culture.
&nbsp;<div class="content-conclusion">About MNTN
Our recruiters will always reach out using an email address ending with @mountain.com OR @mntn.com. If you’re contacted by someone without that address and they mention a Reference Code (which we never use), then&nbsp;that ain’t us folks.&nbsp;Tell those trolls to take a hike–you’re waiting to climb a MNTN.
MNTN provides advertising software for brands to reach their audience across Connected TV, web, and mobile. MNTN Performance TV has redefined what it means to advertise on television, transforming Connected TV into a direct-response, performance marketing channel. Our web retargeting has been leveraged by thousands of top brands for over a decade, driving billions of dollars in revenue.
Our solutions give advertisers total transparency and complete control over their campaigns all with the fastest go-live in the industry. As a result, thousands of top brands have partnered with MNTN, including Tarte, Decked, and National University.
#LI-Remote</div>

Manager, Inside Sales

<div class="content-intro">At MNTN, we put our people first, full stop. This allows our company culture to be defined by our team members and their shared values, like trust, ambition, quality, radical honesty, and compassionate leadership. It’s why we all really love working for the Hardest Working Software in Television™ (and also why we were named one of Ad Age’s Best Places To Work in 2026.)
We pride ourselves on bringing unrivaled performance and simplicity to Connected TV advertising. Our self-serve technology makes running TV ads as easy as search and social, helping brands drive measurable conversions, revenue, site visits, and more. It’s what led MNTN to being named one of Fast Company's Most Innovative Companies in 2023. You can learn more about us and everything we do by visiting <a href="https://mountain.com/">https://mountain.com/</a>.
We’re committed to innovation that empowers, not replaces. At MNTN, AI is a tool for growth, enhancing efficiency while keeping a people-first approach. Our goal is to streamline workflows and drive new solutions—without compromising the human element that makes our company great.
So if wanting to do more, own more, and make a bigger impact comes naturally to you, then you may be the person we're looking for to join us in our next stage of growth.</div>This role sits within Digital Strategy &amp; Experience — MNTN Engineering's customer-experience team — powering support, AI, in-product guidance, and releases so customers understand changes and move forward with confidence: content that's accurate, consistent, findable, reusable, and AI-ready.
Content is the source our AI draws from, so how it's designed — architecture, taxonomy, governance, AI-ready standards, release readiness, and cross-product strategy — is set at the program level. This role proves it out, spanning Help Centers, release notes, micro-tutorials, support procedures, in-app copy, internal knowledge, and change communications, each written for its reader: customer, agent, or teammate — with the judgment and craft to make it land.
Impact shows in the numbers: self-service resolution, AI deflection, and how fast top support drivers close. Here's what that looks like day to day.
What you’ll do
<ul>
<li>Own content for your product portfolio across Help Centers, release notes, micro-tutorials, internal knowledge, and change guidance, including articles, videos, technical documentation, and troubleshooting content built for real customer problems.</li>
<li>Lead content readiness for product launches, partnering with Technical Program Managers to turn product and engineering documentation into accurate, AI-ready customer content alongside development. Content coverage is a launch requirement, held to the same standard as code and QA.</li>
<li>Create the plain-language story behind every product change, what changed, why it matters, and what customers should do next, giving Product Marketing, Digital Strategy, and Revenue Enablement a consistent starting point.</li>
<li>Partner with the Digital Strategy Manager to create and maintain clear, timely in-app guidance that helps customers take the right action in the moment.</li>
<li>Own the content coverage and gap-closure roadmap for your product line, prioritizing the issues with the greatest impact on self-service resolution and AI deflection.</li>
<li>Turn complex product information into clear, decision-ready guidance, from quick how-tos to strategic resources, using established taxonomy, quality, and AI-retrieval standards.</li>
<li>Build the language foundation for a consistent customer experience, including terminology, tone, and voice standards across every surface.</li>
<li>Track content performance across self-service resolution, AI retrieval, and accuracy, then use those insights to rebuild, restructure, or retire content.</li>
</ul>
What success looks like
<ul>
<li>Content you’ve built is measurably closing top support drivers and contributing to AI deflection, not just adding volume to the Help Center.</li>
<li>All content health metrics for your portfolio are trending upward toward the team's targets, building on today's baselines.</li>
<li>Your account of what changed stands alongside the product release brief and positioning docs as a core input to the GTM motion, sharpening release clarity for Product, Product Marketing, Digital Strategy, and Revenue Enablement</li>
</ul>
What you’ll bring
<ul>
<li>4+ years of experience in content design, content strategy, or technical writing, in SaaS, with a track record of owning content for a product line or portfolio, not just executing requests.</li>
<li>A sharp writing and editing bar, developed enough to turn dense or ambiguous product information into guidance a customer can act on with confidence.</li>
<li>Deep technical acumen, comfortable pressure-testing engineering documentation and troubleshooting flows well enough to catch what’s missing, not just translate what’s given.</li>
<li>A track record of partnering directly with Product leaders and engineers as a peer during the release process, pulling from documentation, asking sharp follow-up questions, and closing gaps through direct product access.</li>
<li>Working knowledge of writing content for AI retrieval and conversational support tools, you understand that structure and clarity determine whether a model gets the answer right. You deeply understand how content drives comprehension, engagement, adoption, and trust.</li>
<li>You range across formats, equally fluent in a troubleshooting article, a release note, in-app UX copy, or a short how-to script, and you have the judgment to know which one a topic actually needs. Comfortable extending into interface craft (microcopy, in-product UI text) when a surface calls for it, even though it's not the daily center of gravity of this role.</li>
<li>A self-directed operator who takes a prioritized roadmap and a quality bar and runs, without needing every piece of work defined.</li>
</ul><div class="content-conclusion">About MNTN
Our recruiters will always reach out using an email address ending with @mountain.com OR @mntn.com. If you’re contacted by someone without that address and they mention a Reference Code (which we never use), then&nbsp;that ain’t us folks.&nbsp;Tell those trolls to take a hike–you’re waiting to climb a MNTN.
MNTN provides advertising software for brands to reach their audience across Connected TV, web, and mobile. MNTN Performance TV has redefined what it means to advertise on television, transforming Connected TV into a direct-response, performance marketing channel. Our web retargeting has been leveraged by thousands of top brands for over a decade, driving billions of dollars in revenue.
Our solutions give advertisers total transparency and complete control over their campaigns all with the fastest go-live in the industry. As a result, thousands of top brands have partnered with MNTN, including Tarte, Decked, and National University.
#LI-Remote</div>

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