LivePerson is a leading provider of conversational commerce solutions, revolutionizing how businesses connect with their customers. Founded in 1995, the company has been at the forefront of digital engagement, empowering brands to deliver personalized, AI-powered interactions across multiple channels. LivePerson's innovative platform is reshaping customer experiences, driving sales, and fostering meaningful connections in today's digital landscape.

Release Manager II

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.&nbsp;&nbsp; At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full&nbsp;potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.&nbsp; As a Customer Response Specialist, you'll be responsible for promptly addressing customer inquiries and concerns via phone, email, web messaging, or alternate channels. Your primary goal will be to provide exceptional customer service by resolving issues efficiently and ensuring a positive customer experience. This role involves using various software systems to access customer accounts, monitor and diagnose customer-specific alerts, document interactions, and escalate complex issues when necessary. Success in this position requires strong interpersonal skills, empathy, and the ability to adapt to different organizational and customer needs. In this role, you'll collaborate closely with the Network Operations Center (NOC), Technical Support Engineers, and Engineering teams to manage incidents and resolve complex issues efficiently. You'll serve as a liaison between customers and internal teams, facilitating clear communication and updates on issue resolution progress. &nbsp; In this role, you will be: Correctly prioritizing cases in real-time based on existing definitions Identify and effectively manage crisis scenarios, including high-priority issues Performing customer-facing incident management responsibilities&nbsp; Managing break/lunch assignments to ensure adequate coverage Effectively leveraging team members to meet SLAs in times of high volumes to minimize missed support opportunities Promoting high NPS Being the technical and soft skills lead, ensuring that established processes and procedures are followed Promoting effective communication between team members The Point of Contact for internal customer questions Answering web messaging conversations and phone calls from customers, and managing inquiries from internal teams Monitoring, diagnosing, and proactively communicating customer-specific alerts internally and externally Your required skillset: Communicating effectively with customers regardless of their English proficiency or technical skills Prioritizing competing inquiries to ensure all customers are serviced according to established SLAs Simplifying technical information for easy understanding Applying a proactive and analytical mindset to question and improve established processes and procedures Naturally curious about exploring technical challenges and solutions Demonstrating competent knowledge of HTML and CSS Troubleshooting REST/SOAP APIs Applying networking knowledge, including IP addresses, firewalls, and web filters Using browser-based tools to troubleshoot reported issues - cache, cookies, and network tab/dev tools Diagnosing issues using log analytics and monitoring tools Additional skills (Plus): SQL for reading and writing queries Additional skills (Plus): Troubleshooting in JavaScript Additional skills (Plus): Prior experience in Leadership roles What you need for success: 3+ years of experience in a technical role, support preferred Obsession with providing an exceptional customer experience Ability and willingness to work in shifts in a 24x7 operation, including nights, weekends, and holidays Displays a calm demeanor in critical situations Ability to work independently and also as part of a collaborative team Leads by example with a strong commitment to our company values Strives for continuous improvement and long-term success within the role and team. Excellent English language skills in written and spoken communication Hands-on experience with front and backend application support &nbsp; Benefits: &nbsp; Health: medical, dental, and vision Time away: 28 vacation days Development: Generous tuition reimbursement and access to internal professional development resources.&nbsp; Additional: Food Vouchers. Multisport card #LI-Remote Why you’ll love working here: As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.&nbsp; Belonging at LivePerson: We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.&nbsp; This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact&nbsp;recruiting-lp@liveperson.com &nbsp;

Customer Response Specialist

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.&nbsp;&nbsp; At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.&nbsp; Overview: Joining a collaborative Revenue Operations team, you will report to the Global Rev Ops Manager, playing a crucial role in customer contract management and negotiations. Your primary objectives will be to ensure accurate deal construction, guide teams towards optimal pricing to maximize revenue, and process auto-renewal contracts. Additionally, you will continuously strive to improve processes, collaborate with key stakeholders, provide operational support, and execute detailed strategies to drive success in this role. You will:&nbsp; Be the trusted advisor to the Sales team and assist with quote to cash process and order management operations Efficiently and accurately manage opportunities, support with quote generation, review products and help calculate bookings Create sales order forms and amendments in collaboration with sales&nbsp; Validate contracts against Salesforce CRM opportunity and CPQ Monitor and enforce Salesforce CRM data accuracy and compliance with established processes Partner with other RevOps teams, billing, finance and sales teams, to efficiently and accurately progress Salesforce opportunities Proactively suggest and implement operational improvements to systems and processes You have: 2+ years’ experience in Order Management, Revenue Operations, Deal Desk, Sales Operations or Finance Operations roles 2+ years’ experience with Salesforce CRM and CPQ tool or similar price quoting platform Experience with Microsoft Office and G-Suite Experience working with a remote sales team is preferred, ability to build effective working relationships Highly organized, innovative and strong attention to detail Ability to price and structure deals is a plus Excellent written and verbal communication skills Ability to prioritize and manage multiple tasks consistently meeting deadlines Self-starter able to work in a fast-paced, self-directed environment Portuguese and/or Spanish language proficiency will be considered a significant advantage Bachelor’s Degree or related experience desired Benefits: Health: medical, dental, and vision Time away: 28 vacation days Development: Generous tuition reimbursement and access to internal professional development resources.&nbsp; Additional: Food Vouchers. #LI-Remote Why you’ll love working here: As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.&nbsp; Belonging at LivePerson: We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. &nbsp; &nbsp; The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.&nbsp; This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact&nbsp;recruiting-lp@liveperson.com &nbsp;

Deal Desk Analyst I

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.&nbsp;&nbsp; At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. &nbsp; Overview: We are seeking a highly motivated and experienced Director, Assistant Controller to join our Finance leadership team. This role will support the VP, Corporate Controller in leading the global accounting organization, ensuring accuracy, timeliness, and compliance across all accounting and financial reporting activities. The Director, Assistant Controller will play a critical role in building scalable processes, leading audit and compliance efforts, and driving operational excellence within the controllership function. You will:&nbsp; Lead and oversee global accounting operations, including general ledger, accounts payable, payroll, consolidations, and intercompany accounting. Manage the monthly, quarterly, and annual close processes, ensuring timely and accurate financial reporting in accordance with US GAAP. Oversee preparation and review of accounting schedules supporting the SEC filings (financial statements, footnote disclosures, MD&amp;A). Partner with FP&amp;A, Tax, Treasury, and Legal to ensure alignment across financial processes and reporting. Drive process improvements, automation, and internal controls to enhance efficiency and scalability of accounting operations. Manage relationships with external auditors, ensuring successful completion of annual audits and quarterly reviews. Ensure SOX 404 compliance, oversee internal control framework, and implement enhancements where needed. Mentor and develop a high-performing accounting team; foster a culture of accountability, learning, and collaboration. Support technical accounting research and provide guidance on complex transactions, including&nbsp; business combinations, equity, and leases. Act as a key advisor to leadership on accounting policies, risk management, and financial governance. You have: Bachelor’s degree in Accounting, Finance, or related field; CPA required. 12+ years of progressive accounting experience, with at least 5 years in a leadership role in a public company environment. Strong technical knowledge of US GAAP, SEC reporting, and SOX compliance. Experience in SaaS or technology industry strongly preferred. Excellent analytical and problem solving skills. Proven track record of managing accounting operations in global, complex organizations. Excellent leadership, team management, and communication skills. Strong project management skills with the ability to drive initiatives across multiple teams. Ability to thrive in a fast-paced, dynamic, and evolving environment. Benefits:&nbsp; LivePerson offers comprehensive and great benefits programs to meet your needs: Health: medical, dental, and vision insurance and wellbeing resources and programs Time away: Public holidays and discretionary PTO package for flexible days off with manager approval Financial: 401K, ESPP, Basic life and AD&amp;D insurance, long-term and short-term disability Family: parental leave, maternity support, fertility services Development: Access to internal professional development resources. Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts #LI-Remote Why you’ll love working here:&nbsp; LivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.&nbsp; Belonging at LivePerson We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. &nbsp; The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.&nbsp; This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact&nbsp;recruiting-lp@liveperson.com &nbsp; &nbsp;

Director, Assistant Controller

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.&nbsp;&nbsp; At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.&nbsp; Overview: LivePerson is looking for a dynamic, hands-on technology counsel capable of supporting commercial contracting as well as privacy and AI Compliance. Your primary focus will be to support the Sales and Partnership teams across our LivePerson and Engage businesses to negotiate commercial agreements (master services agreements and master partnership agreements) with enterprise customers and partners. You will also provide legal advice to all other business departments as needed, especially on procurement, data privacy, employment, and general corporate governance matters. This role is ideal for a commercially minded, business-enabling legal professional with the ability to work highly independently.. You will:&nbsp; Sales &amp; Partnerships Legal Support Negotiate a wide range of commercial contracts, including master services agreements, master partnership agreements and vendor agreements. Assist the Sales and Partnership teams with new opportunities, RFPs and deal structuring. Provide strategic legal advice to enable business growth while managing legal and operational risk.&nbsp; Employment and HR Legal Support Partner with the People team to advise on employment-related issues across the APAC region. Provide support on employment documentation, policies, and regional employee relations. Corporate Governance &amp; Compliance Support ongoing corporate governance and entity management across the APAC subsidiaries, working with external counsel and vendors as needed. General Legal Affairs Act as the go-to legal advisor for all legal matters within the APAC region. Liaise with global legal and other colleagues to ensure consistency and alignment. Manage relationships and work with external counsel and vendors where needed. &nbsp; You have: 5- 7 years’ experience working as legal counsel with SaaS, data privacy or AI or similar role in a Global Technology Company. Experience with SaaS sales and commercial contracts and licensing&nbsp; Experience with data privacy, AI compliance and data mapping Strong experience drafting and negotiating commercial contracts, especially within the SaaS industry. Familiarity with employment law, data privacy law and/or corporate governance matters preferred. Excellent communication and negotiation skills. Ability to work highly independently, manage multiple stakeholders, and handle competing priorities. Knowledge of regulations and best practices impacting data governance, data management, and artificial intelligence. Relevant certifications are highly preferred and expected A high level understanding of 3rd party security certifications Ability to communicate, at all levels, comfortably and with confidence - both technical and non-technical subjects and sometimes acting as a liaison/translator between parties Experience working through complex problems, and creating easy-to-follow solutions Ability to work under pressure on multiple projects Passion for creating solutions with a positive attitude to change Excellent analytical skills and an informed, evidence-based approach Ability to work remotely or in a team setting as needed (we are a remote first organization; but we also value time together) Strong communication skills, Excellent English proficiency; Benefits:&nbsp; Health: medical and mental. Time away: vacation, holidays, and care days. Financial: Superannuation, ESPP and group life insurance. Family: parental leave. Development: Access to internal professional development resources. #LI-Remote &nbsp; Why you’ll love working here: As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.&nbsp; Belonging at LivePerson: We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

Senior Legal Counsel, APAC

LivePerson (NASDAQ: LPSN) is a global leader in trustworthy and equal AI for business. Hundreds of the world's leading brands — including HSBC, Chipotle, and Virgin Media — use our Conversational Cloud platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Generative AI and Large Language Models for better business outcomes. At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Every mind is invited to ask questions and actively seek new ways to achieve success and reach their full potential. We operate as one with a growth mindset. This means spotting opportunities, solving ambiguities and seeking effective solutions to challenges that make things better. Overview: We are looking for an accomplished and experienced Senior Technical Support Engineer to join our Support team. As a Senior Technical Support Engineer, you will help provide excellent support to our enterprise-level customers, using your expertise in cloud technologies and troubleshooting skills You will report to the Regional Support Manager. If you are an experienced Senior Technical Support Engineer with a passion for cloud technologies, excel in a customer-centric environment, and enjoy solving complex problems, we encourage you to apply. Join our team and be part of our mission to provide top-notch support to our valued customers in the ever-evolving cloud industry You will: Be the senior technical focal point of customer issues raised by the 2nd level. Own and work on assigned cases and responsible to resolve issues raised within SLAs. Interact with LivePerson’s customers, while being the support liaison between the customer, Product Management, R&amp;D, and various Business units to solve the issues at hand. Act as the Subject Matter Expert for LivePerson products, working closely with the product developers, building the knowledge in support, troubleshooting tools and methods. Analyze recurring issues and put processes and requirements for tools to better support our customers. Mentor and educate 2nd tier personnel in order to reduce the number of technical escalations. This position might require traveling, overtime, and on-call duty 24/7. You have: 5+ years of related experience. Experience with analyzing, troubleshooting and providing solutions for deep and complex technical issues Knowledge in web technologies and protocols. Proficiency with Structured Query Language (SQL). Ability to troubleshoot different backend systems that support the LivePerson platform end to end. Excellent oral and written communication skills (fluent in English). Experience with communicating with enterprise customers via calls and emails, including managing a technical bridge in critical and pressing situations. Resilience to work in a stressful environment and comply with a tight timeline and - Strong service orientation and interpersonal skills. Experience working with cross-functional teams and to motivate others for cooperation and action. Ability to act as on-call for high severity issues. Comfortable in an ambiguous, ever-changing environment Self-learner with the ability and desire to constantly acquire new knowledge and learn new technologies Self-manage skills and ability to come up with new initiatives. Basic understanding of object-oriented languages and server-side scripting. Experience with relevant technologies that could include the following:-&nbsp; &nbsp; &nbsp; SaaS\Cloud Infrastructure.-&nbsp; &nbsp; &nbsp; Network and Web protocols.-&nbsp; &nbsp; &nbsp; Web and App Servers.-&nbsp; &nbsp; &nbsp; Big data, analytics and event processing technologies. -&nbsp; &nbsp; &nbsp; Security and authorization principles. Scoping and trends analysis via DB, monitoring tools (Grafana, Graphite, etc’) and logging systems (Kibana, Splunk, etc’).&nbsp; Bachelor’s degree in Information Science / Information Technology / Computer Science /&nbsp; Engineering / Mathematics - an advantage. Benefits: Health: medical, dental, and vision Time away: vacation and holidays Equal opportunity employer #LI-Remote Why you'll love working here: LivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. Belonging at LivePerson: We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. &nbsp; ***The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.&nbsp; This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets. Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information.&nbsp; If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com

Sr. Technical Support Engineer (L3/SME)

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.&nbsp;&nbsp; At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.&nbsp; Overview: You will report to our Sr. Manager, Accounts Payable&nbsp; and working hours will be 5:00 PM - 2:00 AM IST. This is a hybrid role based at our Magarpatta, Pune office, offering a flexible work arrangement. You will: Manage and develop a team of Accounts Payable Associates. Responsible for LivePerson’s global AP communications with all stakeholders. Review the processing of all AP transactions in Concur for accuracy. Investigate and resolve invoice and payment-related discrepancies. Maintain accurate and up-to-date accounts payable records. Lead ad hoc projects as needed. Work collaboratively with internal teams (Ops, People, Marketing, etc.) Assist employees with system issues. Ensure that business-critical invoices are submitted and paid in a timely manner. Provide support during annual and other audits, as required. Provides direction to other AP Associates according to established policies and management guidance. You have: Bachelor's or College degree in Accounting, Finance or related field 5+ years of experience in accounts payable or a related field 2+ years of management/lead experience Strong attention to detail and accuracy Experience with Concur and SAP is a strong asset Knowledgeable in AP automation systems preferred Excellent communication and interpersonal skills Ability to work independently and as part of a team Proficiency in Microsoft Excel Ability to overlap with standard US working hours. Benefits:&nbsp; Health: Medical, Dental, and Vision Time away: Vacation and Holidays Equal opportunity employer Why you’ll love working here: As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.&nbsp; Belonging at LivePerson: We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. ***The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.&nbsp; This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets. Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information.&nbsp; If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com

Supervisor, Accounts Payable (AP)

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.&nbsp;&nbsp; Applicants must be authorized to work in Poland. Welcome to the Legal team at LivePerson! We are a team&nbsp;located across more than 5 countries in (EMEA, APAC, NA) in a company of more than 1000 people located across more than 30 countries. We are seeking a seasoned Senior Commercial &amp; Technology Counsel&nbsp;to join our global legal team, supporting strategic initiatives and providing pragmatic legal advice across a wide range of commercial, corporate, and regulatory matters. You will work closely with leadership globally, helping to drive business outcomes while managing legal risk. This role is ideal for a business-minded, proactive legal expert who thrives in a fast-paced, technology-driven environment. We are looking for a smart individual who wants to do more than just manage, but also shape and innovate! In this role, you will have the opportunity to (your tasks):&nbsp; Provide legal guidance on a wide range of global corporate, commercial, and regulatory matters including commercial deals as well as privacy, GDPR and AI compliance matters. Draft, review, and negotiate a broad spectrum of commercial agreements, including SaaS and enterprise tech contracts. Partner with cross-functional teams including Sales, Product, InfoSec, Compliance, and HR to support business objectives. Advise on privacy, data protection (including GDPR), AI regulation, intellectual property, and employment matters. Support partnerships, and international expansion efforts, as needed. Help drive internal policies, compliance initiatives, and corporate governance practices. Collaborate with the senior legal team on global initiatives and strategic legal planning. Here are some of the things you'll bring (requirements): Qualified lawyer in Poland or another EU jurisdiction, with 7–10+ years of post-qualification experience. In-house legal experience in a multinational tech/SaaS company is strongly preferred. Deep understanding of commercial, data protection, and corporate laws. Strong SaaS commercial contracting and negotiation skills, particularly in complex B2B environments. Experience supporting SaaS Sales transactions Business judgment and the ability to balance legal risk with commercial opportunity. High EQ, low ego, and a team-oriented approach. Excellent written and spoken English; other languages a plus A strong sense of quality, personal responsibility, and a passion for development. Benefits: Annual Leave extended to a limit of 28 days (regardless of seniority); Additional days supporting employee wellbeing - Care Days (up to 5 days per year) 2 additional days of Volunteering per year (you choose how to use them, the important thing is that you do something good!) Remote first company with offices in the centre of Katowice and Warsaw Modern equipment (MacBook Pro) Annual bonus available to each employee, Development: generous tuition reimbursement, access to internal professional development resources Monthly meetings for those interested in joining us at our Warsaw or Katowice office for delicious lunches&nbsp; Equal opportunities and the autonomous participation of people with severe disabilities and those with equivalent status, as well as respectful collaboration, are given at LivePerson. We warmly welcome applicants with disabilities or equivalent status. If you have any questions or require accommodations to create the best possible work environment at LivePerson, please don't hesitate to let us know. As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.&nbsp; We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.&nbsp; This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact&nbsp;recruiting-lp@liveperson.com

Commercial & Technology Counsel

&nbsp;LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.&nbsp;&nbsp; At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.&nbsp; &nbsp; Overview: Our goal is to deliver the next-generation of Conversational AI (CAI) by leveraging and creating the latest in Generative AI technology. We are looking for a Head of AI to lead our AI strategy and AI technical team, reporting directly to the Chief Technology &amp; Product Officer. This role is multifaceted, spanning technical ownership, AI Governance, and thought leadership, and this individual will be instrumental in shaping the AI vision of LivePerson.&nbsp; &nbsp; &nbsp; Responsibilities Strategic Direction and Roadmap Development: Define and execute AI strategy by balancing formal roadmap work with innovation-focused projects. Prioritize initiatives based on customer conversations, internal stakeholder feedback, and an understanding of future industry trends. Team Leadership and Project Oversight: Lead and manage the AI/ML team across a diverse portfolio of active projects across Generative AI and traditional ML methods. Operational Process and Mentorship: Establish the team's operating procedure as well as serve as a mentor to team members.&nbsp;&nbsp; AI Governance, Risk, and Compliance: Oversee all AI governance activities to ensure the responsible deployment of technology. This includes developing internal compliance documents, establishing customer facing AI Governance assets, and defining the overall AI governance strategy. Cross-functional Impact: Partner with Product, Engineering, and Go-To-Market leaders to ensure AI capabilities translate into differentiated customer experiences, measurable outcomes, and revenue growth. Thought Leadership &amp; External Engagement: Represent LivePerson externally as a thought leader in AI through webinars, conferences and publications. &nbsp; Qualifications: Advanced Degree and Experience: A Master's or Ph.D. in Computer Science, Artificial Intelligence, Machine Learning, or a related field, coupled with a minimum of 10-15 years of experience in the AI/ML space, including at least 5-7 years in a leadership capacity. Strategic and Visionary Leadership: Proven ability to develop and execute a strategic vision for an AI team, with a demonstrated talent for balancing long-term roadmap initiatives with agile, innovation-focused projects. Expertise in Enterprise AI Applications: Deep technical expertise in a range of AI and machine learning disciplines relevant to enterprise applications, including natural language processing (NLP), generative AI, large language models (LLMs), and data analysis. Proven Track Record of Shipping Products: A strong history of leading AI projects from conception to successful deployment as customer-facing products, with a focus on creating tangible business value. Exceptional People Management Skills: Demonstrated experience in leading, mentoring, and growing a high-performing team of AI/ML scientists and engineers, with the ability to foster a collaborative and innovative team culture. Strong Business Acumen and Customer Focus: Experience in a customer-facing role, with the ability to effectively communicate complex technical concepts to both technical and non-technical audiences, and a proven ability to partner with sales and other business units to drive customer success. Expertise in AI Governance, Risk, and Compliance: In-depth knowledge of AI ethics, security, and compliance, with hands-on experience in developing and implementing AI governance frameworks, conducting bias analyses, and creating documentation for relevant stakeholders. Operational Excellence: Proven track record of establishing and refining operational processes for an AI team, including project management, quality assurance, and support workflows, with an eye toward efficiency and scalability. Cross-Functional Collaboration: Tangible experience working effectively across different departments and with various stakeholders, from sales and marketing to legal and compliance, to ensure the successful and responsible deployment of AI technologies. &nbsp; &nbsp; Benefits:&nbsp; The salary range for this role will be between $250,000 to $315,000. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications. During the phone screening, your recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the world, LivePerson offers comprehensive and great benefits programs to meet your needs: Health: medical, dental, and vision insurance and wellbeing resources and programs Time away: Public holidays and discretionary PTO package for flexible days off with manager approval Financial: 401K, ESPP, Basic life and AD&amp;D insurance, long-term and short-term disability Family: parental leave, maternity support, fertility services Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts #LI-Remote &nbsp; Why you’ll love working here:&nbsp; As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.&nbsp; Belonging at LivePerson: We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.&nbsp; This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact&nbsp;recruiting-lp@liveperson.com &nbsp; &nbsp;

Head of AI

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences. &nbsp; &nbsp; Overview Welcome to the Cloud DevOps Core (CDC) team at LivePerson!&nbsp;We are a tight-knit group of 5 DevOps engineers located across Poland and Germany, supporting our global infrastructure and development teams.&nbsp;We are seeking a hands-on Senior DevOps Engineer to join our growing team in Sofia, Bulgaria.&nbsp;In this role, you will apply engineering principles to automate development and deployment workflows, manage hybrid cloud environments (GCP and on-prem), and ensure reliability, scalability, and security across LivePerson’s platforms. &nbsp; You’ll thrive here if you: Take ownership, learn from mistakes, and deliver with excellence. Collaborate with integrity and uplift your teammates. Build partnerships that move our technology forward. Use data to guide decisions and foster continuous improvement. What You’ll Do Mentor DevOps engineers and promote a culture of automation and innovation. Design and implement scalable automation for infrastructure and deployments across GCP and on-prem. Architect secure, compliant environments using Terraform, Vault, and GKE. Manage and harden Kubernetes clusters; automate Vault policies and secret management. Build and enhance CI/CD pipelines (GitLab or Jenkins) for secure, efficient delivery. Optimize performance, cost, and developer productivity through automation. Improve observability, reliability, and incident response under the “You Build It, You Run It” philosophy. Manage and secure Kubernetes (GKE and on-prem) clusters, ensuring proper configuration, access control, and scalability. Configure and maintain HashiCorp Vault for secure management of secrets and sensitive data. Implement Vault policies and access controls to safeguard secrets and enforce least-privilege principles. Build and maintain CI/CD pipelines integrating GCP, Kubernetes, and Vault for automated, secure deployments. Monitor, troubleshoot, and optimize cloud and on-prem environments using observability tools. Participate in on-call rotations and drive continuous improvement under our “You Build It, You Run It” philosophy. What You’ll Bring 5+ years in DevOps, Cloud, or SRE roles. Strong experience with GCP, Kubernetes (GKE), IAM, Cloud Storage, VPC networking, security best practices, and Terraform. Proven CI/CD expertise (GitLab, Jenkins) and scripting in Bash, Python, or Go. Hands-on work with monitoring tools (Prometheus, Grafana). Ownership mindset, focus on quality, and continuous improvement.. Proficiency in Infrastructure as Code (IaC) using Terraform. Experience with CI/CD tools such as GitLab or Jenkins, including automation of build and deployment workflows. Strong background in monitoring and logging (e.g., Prometheus, Grafana, Elastic). Nice to have Experience with ScaleOps or other cloud automation/orchestration platforms. Familiarity with multi-cloud environments (AWS, Azure). Experience with Ansible or other configuration management tools. Experience with FluxCD or other Continuous Delivery tools Experience with Cilium/Calico or other K8s CNI tools Experience with Istio or other Service Mesh for K8s tools Experience with External Secret Operator or other K8s secret management tools. Benefits Health: medical, dental, and vision Development: Native AI learning Health: medical, dental, and vision Time away: 28 vacation days + 5 additional care days Development: Generous tuition reimbursement and access to internal professional development resources.&nbsp; Additional: Food Vouchers. Multisport card MacBook device #LI-Remote Additional Requirements Applicants must be authorized to work in Bulgaria. This is a hybrid role based in Sofia (2 days per week in office). Why you’ll love working here: As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.&nbsp; Belonging at LivePerson: We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.&nbsp; This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. &nbsp;

Senior DevOps Engineer

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.&nbsp;&nbsp; At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.&nbsp; The Senior Manager, 24/7 Operations, will be a significant contributor to the success of LivePerson Global Support. This leader will be responsible for our complete 24/7 operation, overseeing a global team to ensure operational continuity and service excellence around the clock. Key responsibilities will include strategic staffing, performance monitoring, incident management, and continuous process improvement to ensure robust, uninterrupted service for our customers. Key collaboration in this role will be with the different Support, Engineering, and Production teams, as well as external stakeholders of our Top Accounts.&nbsp; &nbsp;In this role, you will: You will provide pivotal leadership for our round-the-clock operations. Your core schedule will be during US business hours, serving as the key point of contact and strategic anchor for our global, shift-based team. Stay up-to-date on industry trends and best practices; you will help drive and define the technical support strategy. Manage resources effectively to ensure that 24/7 support operations are run in an efficient and cost-effective manner. Provide strong leadership and direction to a global team operating in a continuous, round-the-clock environment, serving as a mentor and coach to team members. Develop and maintain quality metrics and standards for the team, including identifying challenges and opportunities for improvement. Demonstrate a comprehensive understanding of company products and technologies, and proactively identify opportunities for continuous professional development to enhance team capabilities. Oversee incident management and manage the communication and escalation of strategic customer issues, ensuring a successful resolution path. Be a strong voice for our customers within LivePerson, representing their needs, feedback, and requests in various forums. Define and analyze operational data and metrics to identify trends and patterns, providing actionable feedback to the team and senior management. Drive continuous improvement by identifying opportunities to automate processes, enhance tools, and streamline workflows to increase operational efficiency. Collaborate cross-functionally with senior leaders from Engineering, Product, and other teams to implement operational improvements and ensure a world-class customer experience. Support onboarding and create a growth path for new team members. Conduct regular 1:1s with team members to provide constructive feedback and foster skills development. Maintain a high level of employee satisfaction and develop career opportunities for team members. Participate in 24/7 on-call duties and be available for unforeseen situations that require close monitoring and attention. &nbsp;Skills and Abilities&nbsp; Strong leadership and people management skills, including experience in developing and coaching team members and growing new leaders. Must be customer-centric, highly empathetic to customer problems, and dedicated to teamwork and collaboration. Strong leadership skills with the ability to prioritize and execute effectively to drive success in a high-pressure environment. Proven ability to act rapidly and logically under pressure and make effective use of others in overcoming challenges. A highly motivated individual with a positive and proactive attitude, and a willingness to make changes to improve operational efficiency through innovation. Critical thinking skills and a growth mindset are essential. Ability to successfully navigate ambiguity and adapt to new and dynamic environments with enthusiasm. Ability to interact and partner effectively with all levels of management, both internally and within customer organizations Flexibility to work beyond regular hours as required from time to time. Education and Experience: B.A. or B.Sc. in a related field, preferably a Computer Science or Engineering major, or equivalent combination of education and experience. Minimum 10 years of customer-facing experience, with 7 years at a SaaS, CCaaS company, or a related industry/field. 5-8 years in a management role, managing teams of technical support or operations engineers. &nbsp; Benefits: &nbsp; Health: medical, dental, and vision Time away: 28 vacation days + 5 additional care days Development: Generous tuition reimbursement and access to internal professional development resources.&nbsp; Additional: Food Vouchers. Multisport card MacBook device #LI-Remote Why you’ll love working here: As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.&nbsp; Belonging at LivePerson: We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.&nbsp; This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com

Senior Manager Operations

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Disney and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.&nbsp;&nbsp; At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.&nbsp; Overview: LivePerson is looking for a dynamic, hands-on technology counsel capable of supporting commercial contracting as well as privacy and AI Compliance. Your primary focus will be to support the Sales and Partnership teams across our LivePerson and Engage businesses to negotiate commercial agreements (master services agreements and master partnership agreements) with enterprise customers and partners. You will also provide legal advice to all other business departments as needed, especially on procurement, data privacy, employment, and general corporate governance matters. This role is ideal for a commercially minded, business-enabling legal professional with the ability to work highly independently. You will:&nbsp; Sales &amp; Partnerships Legal Support Negotiate a wide range of commercial contracts, including master services agreements, master partnership agreements and vendor agreements. Assist the Sales and Partnership teams with new opportunities, RFPs and deal structuring. Provide strategic legal advice to enable business growth while managing legal and operational risk.&nbsp; Employment and HR Legal Support Partner with the People team to advise on employment-related issues across the APAC region. Provide support on employment documentation, policies, and regional employee relations. Corporate Governance &amp; Compliance Support ongoing corporate governance and entity management across the APAC subsidiaries, working with external counsel and vendors as needed. General Legal Affairs Act as the go-to legal advisor for all legal matters within the APAC region. Liaise with global legal and other colleagues to ensure consistency and alignment. Manage relationships and work with external counsel and vendors where needed. &nbsp; You have: 5- 7 years’ experience working as legal counsel with SaaS, data privacy or AI or similar role in a Global Technology Company. Experience with SaaS sales and commercial contracts and licensing&nbsp; Experience with data privacy, AI compliance and data mapping Strong experience drafting and negotiating commercial contracts, especially within the SaaS industry. Familiarity with employment law, data privacy law and/or corporate governance matters preferred. Excellent communication and negotiation skills. Ability to work highly independently, manage multiple stakeholders, and handle competing priorities. Knowledge of regulations and best practices impacting data governance, data management, and artificial intelligence. Relevant certifications are highly preferred and expected A high level understanding of 3rd party security certifications Ability to communicate, at all levels, comfortably and with confidence - both technical and non-technical subjects and sometimes acting as a liaison/translator between parties Experience working through complex problems, and creating easy-to-follow solutions Ability to work under pressure on multiple projects Passion for creating solutions with a positive attitude to change Excellent analytical skills and an informed, evidence-based approach Ability to work remotely or in a team setting as needed (we are a remote first organization; but we also value time together) Strong communication skills, Excellent English proficiency; Benefits:&nbsp; Health: medical and mental. Time away: vacation, holidays, and care days. Financial: Superannuation, ESPP and group life insurance. Family: parental leave. Development: Access to internal professional development resources. #LI-Remote &nbsp; Why you’ll love working here: As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.&nbsp; Belonging at LivePerson: We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

Location: India-Remote Work Timings: 1:30 PM to 10.30 PM IST LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. Position Overview:&nbsp; We are seeking a talented and experienced Salesforce Developer to join our global LivePerson team. The ideal candidate will be responsible for designing, implementing, and managing robust Salesforce solutions that align with our business objectives in the Customer Care organization. In this role, you will translate complex business requirements into scalable Salesforce features, utilising your expertise in configuration, custom development, and system integration. You will collaborate closely with various stakeholders to deliver high-quality solutions and ensure the optimal performance and integrity of our Salesforce environment. &nbsp;Key Responsibilities: Design and implement Salesforce solutions aligning with business goals across marketing, sales, and service Translate business requirements into Salesforce features using best practices in configuration and custom development Build scalable solutions, including Flows, custom objects, validation rules, Apex classes, and Lightning components Integrate Salesforce with external systems using REST/SOAP APIs and middleware tools Collaborate with product owners, analysts, and technical stakeholders to gather requirements and conduct design reviews Document solutions, user stories, and technical processes Coordinate training, walkthroughs, and knowledge transfer Ensure proper deployment and environment strategy is followed for releases, and provide post-deployment support Manage configuration items such as profiles, permission sets, page layouts, and automations Maintain clean data practices through deduplication, validation, and system governance Stay current on Salesforce releases and recommend AppExchange solutions and platform governance Qualifications: Minimum of 4 years of experience as a Salesforce Developer or Administrator Proficient in Salesforce automation (Flows), Apex, SOQL, and Lightning components Experience building and deploying integrated solutions using APIs or middleware Experience documenting technical designs Salesforce Administrator Certification Preferred Additional Salesforce certifications (Platform Developer I/II, Marketing Cloud, Experience Cloud, or Data Cloud) Experience with large-scale enterprise environments or multi-cloud Salesforce implementations Understanding of agile development methods and tools like Jira Strong technical skills, excellent communication, and a strong problem-solving mindset Ability to work independently while being an active collaborator Comfortable with shifting priorities and managing multiple deliverables Proactive self-learner with a strong desire to acquire new knowledge and learn new technologies Strong self-management skills and the ability to launch new initiatives to improve processes Certifications &amp; Qualifications: Salesforce Certified Administrator Salesforce Certified Platform Developer I Salesforce Certified Platform Developer II Experience with relevant technologies, such as Apex, Visualforce, Lightning Components (Aura &amp; LWC), with deep hands-on experience in Flows, Triggers, SOQL, SOSL, Batch Apex, and asynchronous processing. Bachelor's degree in Information Science, Information Technology, Computer Science, Engineering, Mathematics, or a related field. Benefits: Personal time off 15 days - Casual (5) days &amp; Care Days (5) Medical Insurance: 8 Lakhs Family Floater that covers employee, spouse, 3 children and parents or In-laws Group Personal Accident: 3x of the employee’s Gross Salary Group Term Life: 3x of the employee’s Gross Salary Volunteering Days – Use them to make a difference in your community. Whether it's a cleanup, supporting a local initiative,&nbsp; just let us know! We're here to help you create a meaningful impact. Financial &amp; Growth &nbsp; Employee Stock Program (ESPP): Participate in our Employee Stock Participation Program and receive a discount on company shares, allowing you to share in LivePerson's success. Learning &amp; Development: We actively support your professional journey with robust programs for growth and learning development, including allocated stipends, ensuring you reach your full potential. Why You’ll Love Working Here As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space. Belonging at LivePerson We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer. We believe that diverse perspectives drive innovation.&nbsp; Accessibility Commitment LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable adjustments to job applicants with disabilities. Applicants who require a reasonable adjustment for any part of the application or hiring process should inform their recruiting contact upon initial connection. Important Candidate Notice &nbsp; The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets. &nbsp; Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson&nbsp; employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com &nbsp;

Salesforce Developer III

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.&nbsp;&nbsp; At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.&nbsp; Overview: You will report to the Director of Revenue, rolling up under the Chief Accounting Officer org. As part of LivePerson's Revenue Accounting Team, you'll be at the forefront of revolutionizing accounting practices. We prioritize automation and agility, driving efficiency in revenue reporting through collaborative use of cutting-edge tools and technologies. While Python and advanced analytics are part of our toolkit, our focus extends beyond any single language or platform. Our team embraces a data-first approach and upholds the highest standards of integrity. Working closely with data analysts, we continuously refine processes, leveraging automation to streamline operations and deliver actionable insights. As a member of our dynamic team, you'll immerse yourself in a culture of continual learning and growth, with ample opportunities for cross-training. Join us in reshaping the future of revenue accounting in the tech industry, where your dedication to innovation and efficiency will thrive in an environment of collaboration and progress. This is a hybrid role based at our Magarpatta, Pune office, offering a flexible work arrangement. You will:&nbsp; Support the execution and completion of the global monthly, quarterly and year-end accounting close processes for revenue and preparation of relevant sections of the financial statements in accordance with US GAAP. Review revenue contracts, modifications, and terminations to ensure revenue is recorded, following ASC 606 requirements. Identify, analyze, and apply technical guidance related to software and SaaS revenue recognition, overseeing accounting policies and memos related to revenue. Develop and maintain internal controls to ensure compliance with Sarbanes-Oxley 404. Be a liaison with external auditors relating to the closure of revenue accounting matters and annual audits and quarterly reviews. Evaluate processes, and drive system implementation and enhancements including integrations from Salesforce, Zuora, RevPro, and SAP for process improvements. You have: Degree in accounting, active CPA license preferred, but not expressly required 3-5+ years of progressive accounting experience, Big 4 or other public accounting experience required Experience with ASC 606 Revenue Recognition or IND as 115 revenue from contracts with customers SaaS experience required Advanced Excel skills (formula design, pivot tables, charts) Data collection and modeling, what-if scenarios and experience managing large sets of data Demonstrated experience to be a real 'systems' thinker with excellent process orientation Benefits:&nbsp; Health: medical, dental, and vision Time away: vacation and holidays Equal opportunity employer Why you’ll love working here: As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.&nbsp; Belonging at LivePerson: We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. &nbsp; ***The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.&nbsp; This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets. Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information.&nbsp; If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com

Senior Revenue Accountant

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.&nbsp;&nbsp; &nbsp; Applicants must be authorized to work in Poland. &nbsp; Welcome to the Legal team at LivePerson! We are a team located across more than 5 countries in (EMEA, APAC, NA) in a company of more than 700 people located across more than 30 countries. We are seeking a Legal Counsel (Commercial, Privacy &amp; AI) to join our global legal team, supporting commercial sales as well as data privacy and AI governance,and providing pragmatic legal advice across a wide range of commercial, corporate, and regulatory matters. You will work closely with leadership globally, helping to drive business outcomes while managing legal risk. This role is ideal for a business-minded, proactive legal expert who thrives in a fast-paced, technology-driven environment. &nbsp; We are looking for a smart individual who wants to do more than just manage, but also shape and innovate! &nbsp; In this role, you will have the opportunity to (your tasks):&nbsp; Provide legal guidance on a wide range of global corporate, commercial, and regulatory matters including commercial deals as well as AI, Privacy and GDPR compliance matters. Draft, review, and negotiate a broad spectrum of commercial agreements, including SaaS and enterprise tech contracts. Support the company’s compliance with AI regulations and collaborate with our business teams to promote a strong trustworthy AI governance culture. Partner with cross-functional teams including Sales, Product, InfoSec, Compliance, and HR to support business objectives. Support partnerships, and international expansion efforts, as needed. Help drive internal policies, compliance initiatives, and corporate governance practices. Provide support for our customers in documentation and assistance Manage third party privacy topics including supporting third party due diligence and data privacy impact assessments. &nbsp; Here are some of the things you'll bring (requirements): Qualified lawyer in Poland or another EU jurisdiction, with a minimum of 2-3 years of post-qualification experience. In-house legal experience in a multinational tech/SaaS company is strongly preferred. Strong SaaS commercial contracting and negotiation skills and experience supporting SaaS Sales transactions Background and/or strong interest in data privacy and AI regulations and governance Business judgment and High EQ, low ego, and the ability to balance legal risk with commercial opportunity. Appetite and ability to learn and thrive&nbsp; in a fast-paced environment and a collaborative team-oriented approach. Professional fluency in written and spoken English required; other languages a plus. &nbsp; A strong sense of quality, personal responsibility, and a passion for development. Benefits Annual Leave extended to a limit of 28 days (regardless of seniority); Additional days supporting employee wellbeing - Care Days (up to 5 days per year) 2 additional days of Volunteering per year (you choose how to use them, the important thing is that you do something good!) Remote first company with offices in the centre of Sofia Health insurance Food vouchers Multisport card Modern equipment (MacBook Pro) Annual bonus available to each employee, Development: generous tuition reimbursement, access to internal professional development resources Monthly meetings for those interested in joining us at Sofia office for delicious lunches&nbsp; Equal opportunities and the autonomous participation of people with severe disabilities and those with equivalent status, as well as respectful collaboration, are given at LivePerson. We warmly welcome applicants with disabilities or equivalent status. If you have any questions or require accommodations to create the best possible work environment at LivePerson, please don't hesitate to let us know. Applicants must be authorized to work in Bulgaria.

Legal Counsel

Elastic Search Database Engineer&nbsp; India (Remote)&nbsp; LivePerson (NASDAQ: LPSN) is a leading customer engagement company, creating digital experiences powered by Curiously Human AI. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month. You'll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the well-being of others and yourself. Job Description: Senior Elasticsearch Engineer (Cloud, Ansible, Terraform, Python) - 8+ Years Experience Overview: We are looking for a motivated Senior-Level Elasticsearch Engineer with 8+ years of experience to play a key role in the design, implementation, and management of our Elasticsearch clusters within the on-prem &amp; cloud environment. Your expertise in DevOps practices, cloud technologies, automation tools like Ansible &amp; Terraform, and proficiency in Python programming will contribute to the stability, scalability, and efficiency of our database infrastructure. Responsibilities: Architect, deploy, and maintain large-scale Elasticsearch clusters in production Optimize indexing, querying, and cluster performance for high-throughput workloads Implement monitoring, alerting, and logging using tools like Prometheus, Grafana, or ELK stack Automate infrastructure provisioning using Terraform and configuration management with Ansible Collaborate with DevOps and backend teams to integrate Elasticsearch into broader systems Troubleshoot complex issues across cloud, network, and application layers Document best practices, runbooks, and performance benchmarks Participate in rotational on-call support to ensure 24/7 coverage for critical database systems. Collaborate with teams to gather and understand database requirements, contributing insights for architectural decisions. Assist in designing, implementing, and maintaining database systems on cloud platforms, focusing on optimizing Google Cloud Platform services. Develop automation scripts and infrastructure-as-code solutions using Ansible, Terraform and Python to provision, configure, and manage database instances and clusters. Participate in version control processes to manage infrastructure code and configurations effectively. Stay informed about industry trends, emerging technologies, and best practices in DevOps, databases, cloud computing, and Python programming.&nbsp; Qualification: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). 8+ years of hands-on experience managing Elasticsearch in production environments Deep understanding of Elasticsearch internals: shards, replicas, mappings, analyzers, and lifecycle policies, snapshot backup/restore Strong proficiency in Bash or Python for scripting and automation Proven experience with infrastructure-as-code using Terraform and Ansible Cloud expertise in either Google Cloud Platform (GCP) or Amazon Web Services (AWS) Why you’ll love working here:&nbsp; As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.&nbsp; Benefits: 15 Days PTO + Casual &amp; Sick Leave Insurance: 8 Lakhs Family Floater Coverage; Personal Accident &amp; Life Insurance: 3x of Gross Annual Salary* The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.&nbsp; This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact&nbsp;recruiting-lp@liveperson.com &nbsp; &nbsp;

Elastic Search Database Engineer

LivePerson (NASDAQ: LPSN) is a leading customer engagement company, creating digital experiences powered by Curiously Human AI. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month. You'll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the well-being of others and yourself. &nbsp; Job Description: Site Reliability Engineer (Platform Engineer) Mid Level (L2)&nbsp; Location: India (Remote / Hybrid – Bengaluru, Hyderabad, Pune, or Chennai) &nbsp; Overview: We are seeking a Mid-Level Site Reliability Engineer (SRE) to join our global Platform Engineering team. As an SRE, your primary responsibility is to ensure that our platform is reliable, scalable, and performant. You’ll be the bridge between development and operations — designing automation, improving observability, and maintaining the health of our production systems. You should have what it takes to ask the right questions, identify potential risks early, and raise flags when necessary to maintain a culture of reliability and continuous improvement. You will:&nbsp; Collaborate closely with Developers, QA, and Product teams during sprint planning to understand release plans, dependencies, and infrastructure requirements. Participate in the application release cycle, ensuring deployments are automated, consistent, and reliable. Manage and operate Kubernetes clusters in Google Kubernetes Engine (GKE) and Amazon Elastic Kubernetes Service (EKS). Develop and manage Terraform modules for provisioning and configuring cloud infrastructure across GCP and AWS. Standardize service deployments using Helm for templating and versioned releases. Build and enhance observability with Prometheus, Grafana, and Datadog to monitor application and platform performance. Design, implement, and maintain GitLab CI/CD pipelines for build, test, and deployment automation. Drive an automation-first culture by developing scripts and tooling in Python, Go, or Shell to minimize manual effort and improve efficiency. Participate in a 24/7 on-call rotation, ensuring quick detection, mitigation, and resolution of incidents. Perform root cause analysis (RCA) and contribute to post-incident reviews to prevent recurrence. Proactively identify reliability or scalability gaps, raise early warnings, and partner with teams to address systemic risks. You have:&nbsp; 5-8 years of experience as a Site Reliability Engineer, Platform Engineer, or DevOps Engineer. Hands-on experience managing Kubernetes clusters (GKE, EKS) in GCP and AWS. Strong knowledge of Terraform, Helm, and GitLab CI/CD pipelines. Proficiency in Python, Go, or Shell scripting for automation and tooling. Experience implementing and managing observability stacks (Prometheus, Grafana, Datadog). Deep understanding of Linux systems, cloud networking, and container orchestration concepts. Experience working in Agile/Scrum environments and partnering closely with developers. Excellent analytical skills with a proactive attitude — able to question assumptions and escalate potential risks early. Good to Have Experience with ArgoCD or Flux (GitOps-based workflows). Familiarity with service mesh (Istio, Linkerd) or API gateways. Knowledge of cloud cost optimization, autoscaling, or security best practices. Experience with incident management tools such as PagerDuty, ServiceNOW Why Join Us Build and operate modern cloud-native platforms using Kubernetes, Terraform, GitLab, Datadog, and Grafana. Be part of a global SRE team that values automation, reliability, and innovation. Work in a collaborative culture that encourages ownership, learning, and continuous improvement. Enjoy flexible working arrangements, competitive compensation, and career growth opportunities including certifications and mentorship. Why you’ll love working here:&nbsp; As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.&nbsp; Benefits: 15 Days PTO + Casual &amp; Sick Leave Insurance: 8 Lakhs Family Floater Coverage; Personal Accident &amp; Life Insurance: 3x of Gross Annual Salary* The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.&nbsp; This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com

Site Reliability Engineer - II

Location: India Remote Work Timings: 5 PM to 3 AM IST LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.&nbsp; &nbsp; Position Overview Are you an experienced technical expert ready to take on a Tier 3 Subject Matter Expert (SME) role focusing on Conversational AI? We are seeking a highly skilled and resilient individual to serve as the senior technical focal point for our customers, resolving the most complex and deep-level technical issues within strict SLAs. You will work US hours (5pm - 3am IST), leveraging your 5-7 years of experience with SQL, code (Java/JavaScript/HTML), and SaaS/Cloud infrastructure to troubleshoot our platform end-to-end. Beyond technical resolution, you will act as a critical liaison between the customer, R&amp;D, and Product teams, mentoring global team members, and driving systemic process improvements. If you thrive in a fast-paced, data-driven environment, see failure as fuel for growth, and are ready to be the definitive technical authority for our platform, apply now! Key Responsibilities: Work during US hours&nbsp; 5pm - 3am (including breaks)&nbsp; Be the senior technical focal point for customer issues. Own and work on assigned cases and are responsible for resolving issues raised within SLAs. Interact with LivePerson’s customers while acting as the support liaison between the customer, Product Management, R&amp;D, and various Business units to solve the issues at hand. Act as the Subject Matter Expert for LivePerson products, working closely with the product developers, building the knowledge in support, troubleshooting tools and methods. Analyze recurring issues and put processes and requirements for tools to better support our customers. Mentor and educate global team members in order to improve team performance. This position might require travelling, overtime, and on-call duty 24/7. &nbsp; Your qualifications are:&nbsp; 5-7 years of related experience. Can read and understand Java/JavaScript/HTML code Proficiency with Structured Query Language (SQL). Experience with analysing, troubleshooting, and providing solutions for deep and complex technical issues Knowledge of web technologies and protocols. Ability to troubleshoot different backend systems that support the LivePerson platform end-to-end. Excellent oral and written communication skills (fluent in English). Experience with communicating with enterprise customers via calls and emails, including managing a technical bridge in critical and pressing situations. Resilience to work in a stressful environment and comply with a tight timeline - Strong service orientation and interpersonal skills. Experience working with cross-functional teams and motivating others for cooperation and action. Ability to act as on-call for high-severity issues. Comfortable in an ambiguous, ever-changing environment Self-learner with the ability and desire to constantly acquire new knowledge and learn new technologies Self-management skills and the ability to come up with new initiatives. Basic understanding of object-oriented languages and server-side scripting. Must Have Skills: Experience with relevant technologies that could include the following:-&nbsp; &nbsp; &nbsp; SaaS\Cloud Infrastructure.-&nbsp; &nbsp; &nbsp; Network and Web protocols.-&nbsp; &nbsp; &nbsp; Web and App Servers.-&nbsp; &nbsp; &nbsp; Big data, analytics and event processing technologies.-&nbsp; &nbsp; &nbsp; Security and authorisation principles. Scoping and trends analysis via DB, monitoring tools (Grafana, Graphite, etc’) and logging systems (Kibana, Splunk, etc’).&nbsp; Bachelor’s degree in Information Science / Information Technology / Computer Science /&nbsp; Engineering / Mathematics - an advantage. Benefits: Personal time off 15 days - Casual (5) days &amp; Care Days (5) Medical Insurance: 8 Lakhs Family Floater that covers employee, spouse, 3 children and parents or In-laws Group Personal Accident: 3x of the employee’s Gross Salary Group Term Life: 3x of the employee’s Gross Salary Volunteering Days – Use them to make a difference in your community. Whether it's a cleanup, supporting a local initiative or holding an “Ehrenamt”, just let us know! We're here to help you create a meaningful impact. Financial &amp; Growth &nbsp; Employee Stock Program (ESPP): Participate in our Employee Stock Participation Program and receive a discount on company shares, allowing you to share in LivePerson's success. Learning &amp; Development: We actively support your professional journey with robust programs for growth and learning development, including allocated stipends, ensuring you reach your full potential. Why You’ll Love Working Here As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space. Belonging at LivePerson We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer. We believe that diverse perspectives drive innovation.&nbsp; Accessibility Commitment LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable adjustments to job applicants with disabilities. Applicants who require a reasonable adjustment for any part of the application or hiring process should inform their recruiting contact upon initial connection. Important Candidate Notice &nbsp; The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets. &nbsp; Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson&nbsp; employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com &nbsp;

Support Engineer III

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.&nbsp;&nbsp; At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.&nbsp; &nbsp; The Opportunity We are seeking a proactive and detail-oriented Contracts Manager to join our dynamic legal team. In this role, you will be responsible for managing the full lifecycle of our vendor contracts, supporting key compliance initiatives, and serving as a vital resource for internal and external stakeholders. This is an excellent opportunity for a legal professional who excels at process optimization and is passionate about building scalable, efficient contracting systems. &nbsp; What You'll Do Contract Negotiation: Draft, review, and negotiate a variety of commercial agreements, including SaaS agreements, master services agreements, statements of work, and vendor contracts. Vendor &amp; Supplier Operations: Proactively manage the vendor contract renewal process, applying sound judgment to review agreements against company standards, support annual vendor audit processes, mitigate risks, and ensure timely and favorable renewals. Process Improvement: Help develop and maintain our contract management system, contract templates, and legal playbooks to streamline the contracting process and improve efficiency across the organization. Privacy &amp; Compliance: Collaborate with the legal team on privacy and data protection matters, including reviewing and negotiating Data Processing Agreements (DPAs) and ensuring compliance with regulations like GDPR. RFIs &amp; RFPs: Support clear and timely responses to requests for information, as well as process improvements and automation. &nbsp; What You'll Bring 5+ years of experience drafting, negotiating, and managing commercial and technology contracts and developing and improving processes&nbsp; in an in-house legal department. Bachelor's degree or equivalent experience; a law degree or paralegal certificate is a plus. Experience reviewing and negotiating complex agreements, including SaaS, technology licenses, and DPAs. Excellent organizational skills with the ability to manage a high volume of agreements and prioritize effectively.Familiarity with&nbsp; data privacy laws and principles (e.g., GDPR, CCPA). Proficiency with contract management software and other legal tech tools is highly desirable. A collaborative, team-player attitude with strong communication skills and the ability to work effectively with cross-functional teams like procurement, IT, and marketing. Regardless of your personal situation or where you are in the world, LivePerson offers comprehensive and great benefits programs to meet your needs: &nbsp; Health: medical, dental, and vision insurance and wellbeing resources and programs Time away: Public holidays and discretionary PTO package for flexible days off with manager approval Financial: 401K, ESPP, Basic life and AD&amp;D insurance, long-term and short-term disability Family: parental leave, maternity support, fertility services Development: tuition reimbursement and access to internal professional development resources. Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts #LI-Remote &nbsp; Why you’ll love working here:&nbsp; LivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.&nbsp; &nbsp; Belonging at LivePerson We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;

Contracts Manager

Principal Engineer, AI Architect&nbsp;&nbsp;&nbsp; LivePerson (NASDAQ: LPSN) is a global leader in trustworthy and equal AI for business. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our Conversational Cloud platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Generative AI and Large Language Models for better business outcomes. At LivePerson, we foster a connected workplace culture that encourages meaningful connection, collaboration, and innovation. Every mind is invited to ask questions and actively seek new ways to achieve success and reach their full potential. We operate as one with a growth mindset. This means spotting opportunities, solving ambiguities and seeking effective solutions to challenges that make things better. Overview Our goal is to deliver the next-generation of Conversational AI (CAI) by leveraging and creating the latest in Generative AI technology. We are looking for a Principal Engineer, AI Architect to design and implement the latest Generative AI based solution, reporting directly to the Head of Architecture. This role includes working with the innovation team and other senior engineers. As an architect, the engineer will be instrumental in shaping the AI vision of LivePerson.&nbsp;&nbsp;&nbsp;&nbsp; What You'll Do Architect and build next-generation Conversational AI products that push the boundaries of what's possible Lead and mentor engineering teams, setting technical direction and best practices Partner with Product to shape requirements and translate vision into scalable solutions Design cloud-native architectures that are resilient, scalable, and built for the future Integrate cutting-edge AI tools and services, championing their adoption across the team Drive engineering excellence through comprehensive test automation and quality-first delivery What You Bring Bachelor's or Master's degree in Computer Science, Communications, or related field 10+ years building full-stack applications with Java and Node.js (Python and Vue.js are a plus) 5+ years designing and architecting enterprise-grade SaaS Products 5+ years shipping AI products to production Deep experience with cloud platforms (GCP experience is a plus) Background in data analytics and reporting tools, especially for contact centers and conversational analytics (nice to have) Proven track record leading engineering team as technical expert &nbsp; Benefits:&nbsp; The salary range for this role will be between $170,000 to $220,000. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications. During the phone screening, your recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the world, LivePerson offers comprehensive and great benefits programs to meet your needs: &nbsp; Health: medical, dental, and vision insurance and wellbeing resources and programs Time away: Public holidays and discretionary PTO package for flexible days off with manager approval Financial: 401K, ESPP, Basic life and AD&amp;D insurance, long-term and short-term disability Family: parental leave, maternity support, fertility services Development: tuition reimbursement and access to internal professional development resources. Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts #LI-Remote &nbsp; Why you’ll love working here:&nbsp; As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.&nbsp; Belonging at LivePerson: We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. &nbsp;

Principal Engineer, AI Architect

Senior Technical Account Manager (TAM III) - Maternity leave cover 12 months&nbsp; LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.&nbsp; Overview: Senior Technical Account Manager (Sr. TAM) As a Senior Technical Account Manager (Sr. TAM), you embody the epitome of technical operational success for our top-tier customers. You serve as a trusted technical advisor and strategic partner, ensuring the flawless execution of their operational roadmap and the realization of exceptional value. Your strategic insights and leadership ensure our top-tier customers receive unparalleled support and guidance, solidifying our position as their trusted partner for technical innovation. You will lead by example, inspiring and guiding internal teams and excelling in crisis management situations by coordinating global support resources to resolve critical issues with precision and urgency. You Will Drive advanced technical operational success cross-functionally for assigned brands, including strategic planning and execution of technical initiatives. Establish and nurture strong relationships with key customer stakeholders and account teams, including executive-level leadership. Maintain in-depth knowledge and record the details of the customer environment, architecture, customizations, and technical roadmap for the LP implementation and its ecosystem. Act as a hands-on troubleshooting driver for complex issues, leading cross-functional teams to resolve challenges efficiently and effectively. Oversee the delivery of support, product, and engineering services aligned with SLAs, ensuring exceptional quality and customer satisfaction. Facilitate strategic alignment between customer requirements and the LivePerson product roadmap. Conduct detailed operational and business reviews to identify proactive, corrective, and optimization opportunities. Assume on-call shifts to assist with company-wide major incident management and provide timely support for special events and crisis management. Conduct timely post-incident root cause analyses in collaboration with engineering and customer stakeholders. Develop and refine the Technical Account Manager methodology to establish best practices and standards. Lead initiatives to mentor and develop team members, providing guidance and support to foster their professional growth. You Have Demonstrated expertise in Technical Account Management or related technical customer-facing roles within the SaaS/CCaaS or web engagement sectors, with a focus on servicing Fortune 500 clients. Extensive hands-on experience with omnichannel, web, and scripting technologies, coupled with a strong understanding of APIs/SDKs. Proficiency in data analysis, including SQL/NoSQL/Data lake, to extract actionable insights. Advanced critical thinking and problem-solving abilities to address intricate technical challenges and drive innovative solutions. Exceptional verbal and written communication skills and a proven track record of successful relationship management, fostering collaboration and instilling customer confidence and trust up to C-level. Self-motivated and adept at working autonomously with minimal supervision, effectively managing time and tasks to deliver exceptional results. Ability to thrive under pressure and tight deadlines, with flexibility to work non-standard hours, including on-call duties, as required for top account crisis management. Willingness to travel to additional customer sites as needed, up to 10% of the time, to provide personalized support and strengthen client relationships. Bachelor's degree in a relevant field or equivalent practical experience. Our Benefits &amp; Perks&nbsp; We are committed to supporting the complete well-being, health, family, and professional growth of our employees. Health &amp; Wellbeing Health &amp; Mental Support: We offer comprehensive support, including a confidential and free Employee Assistance Program (EAP) for professional counseling for you and your direct family members. Time Away &amp; Flexibility LP Care Days: You receive 5 additional paid "LP Care Days" per year to use for personal, family, or well-being needs. Financial &amp; Growth Employee Stock Program (ESPP): Participate in our Employee Stock Participation Program and receive a discount on company shares, allowing you to share in LivePerson's success. Learning &amp; Development: We actively support your professional journey with robust programs for growth and learning development, ensuring you reach your full potential. Workplace Flexibility Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. We also maintain dedicated offices in Sydney and Melbourne for those who wish to meet colleagues or collaborate in person. Why You’ll Love Working Here As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. Belonging at LivePerson We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer. We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to protected characteristics under Australian law. Accessibility Commitment LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable adjustments to job applicants with disabilities. Applicants who require a reasonable adjustment for any part of the application or hiring process should inform their recruiting contact upon initial connection. Important Candidate Notice The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets. Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com

Senior Technical Account Manager (TAM III) - 12 months Fixed Term Contract

LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. Position Overview: You will report to the Senior Manager of Revenue, rolling up under the Chief Accounting Officer org. As part of LivePerson's Revenue Accounting Team, you'll be at the forefront of revolutionizing accounting practices. We prioritize automation and agility, driving efficiency in revenue reporting through collaborative use of cutting-edge tools and technologies. While Python and advanced analytics are part of our toolkit, our focus extends beyond any single language or platform. Our team embraces a data-first approach and upholds the highest standards of integrity. Working closely with data analysts, we continuously refine processes, leveraging automation to streamline operations and deliver actionable insights. As a member of our dynamic team, you'll immerse yourself in a culture of continual learning and growth, with ample opportunities for cross-training. Join us in reshaping the future of revenue accounting in the tech industry, where your dedication to innovation and efficiency will thrive in an environment of collaboration and progress. You will: Support the execution and completion of the global monthly, quarterly and year-end accounting close processes for revenue and preparation of relevant sections of the financial statements in accordance with US GAAP. Review revenue contracts, modifications, and terminations to ensure revenue is recorded, following ASC 606 requirements. Identify, analyze, and apply technical guidance related to software and SaaS revenue recognition, overseeing accounting policies and memos related to revenue. Develop and maintain internal controls to ensure compliance with Sarbanes-Oxley 404. Be a liaison with external auditors relating to the closure of revenue accounting matters and annual audits and quarterly reviews. Evaluate processes, and drive system implementation and enhancements including integrations from Salesforce, Zuora, RevPro, and SAP for process improvements. You have: Degree in accounting, active CPA license preferred, but not expressly required 3+ years of progressive accounting experience, Big 4 or other public accounting experience required Experience with ASC 606 Revenue Recognition, SaaS experience Advanced Excel skills (formula design, pivot tables, charts) Data collection and modeling, what-if scenarios and experience managing large sets of data Demonstrated experience to be a real 'systems' thinker with excellent process orientation &nbsp; Benefits: Personal time off 15 days - Casual (5) days &amp; Care Days (5) Medical Insurance: 8 Lakhs Family Floater that covers employee, spouse, 3 children and parents or In-laws Group Personal Accident: 3x of the employee’s Gross Salary Group Term Life: 3x of the employee’s Gross Salary Volunteering Days – Use them to make a difference in your community. Whether it's a cleanup, supporting a local initiative or holding an “Ehrenamt”, just let us know! We're here to help you create a meaningful impact. Financial &amp; Growth &nbsp; Employee Stock Program (ESPP): Participate in our Employee Stock Participation Program and receive a discount on company shares, allowing you to share in LivePerson's success. Learning &amp; Development: We actively support your professional journey with robust programs for growth and learning development, including allocated stipends, ensuring you reach your full potential. Why You’ll Love Working Here As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space. Belonging at LivePerson We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer. We believe that diverse perspectives drive innovation.&nbsp; &nbsp; Accessibility Commitment LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable adjustments to job applicants with disabilities. Applicants who require a reasonable adjustment for any part of the application or hiring process should inform their recruiting contact upon initial connection. &nbsp; Important Candidate Notice &nbsp; The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets. &nbsp; Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson&nbsp; employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com &nbsp;

🌟Senior Application Support Engineer (Tier 3) - LivePerson Australia Location: Melbourne, VIC (Required: 1 day/week in the Melbourne office) LivePerson (NASDAQ: LPSN) is pioneering trusted enterprise Conversational AI and digital transformation. The world's leading brands rely on our award-winning Conversational Cloud platform to connect with millions of consumers, powering nearly a billion conversational interactions every month. Named the #1 Most Innovative AI Company by Fast Company, we offer uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. 💡 Position Overview As a Senior Application Support Engineer, you won't just support our products, you'll be the ultimate Subject Matter Expert (SME) for LivePerson’s cutting-edge platform. This role is for a technically fearless individual who thrives on deep backend investigations. You'll dive into complex, high-stakes customer issues, serving as the critical bridge between our Global Support organization and Product Development teams.&nbsp; Your core mission is to solve problems no one else can, then scale that knowledge by building internal expertise and defining next-generation troubleshooting tools and methods. If you're passionate about mentoring others, comfortable getting your hands dirty in the code and logs, and driven to continuously improve system stability, we want you. This is a chance to have a direct, measurable impact on our product’s reliability and our customers' success. 🔑 You Will: Key Responsibilities &amp; Impact Customer &amp; Technical Ownership: Be the senior technical focal point and ultimate escalation point for complex, high-severity customer issues. Case Management: Own the end-to-end lifecycle of assigned cases, driving issue resolution within defined SLAs. Cross-Functional Liaison: Act as the support liaison and critical bridge between the customer, Product Management, R&amp;D, and various Business Units to drive issue resolution. Process &amp; Knowledge Scaling: Serve as the product SME, collaborating directly with Product Developers to analyze recurring issues and define requirements for next-generation troubleshooting tools and methods. Mentorship &amp; Team Elevation: Mentor and educate the wider support team to increase internal knowledge and drive down case processing time. Availability: Participate in an on-call duty rotation for high-severity issues. ✅ You Have: Required Skills &amp; Qualifications We are looking for a driven, customer-focused professional with: Professional Experience &amp; Education 3+ years of experience working as a Tier 3/4 Support Engineer for SaaS products or an equivalent external customer-facing position. Bachelor’s degree in a technical field such as Information Technology, Computer Science, Engineering, or Mathematics. Experience with communicating with enterprise customers via calls and emails, including managing a technical bridge in critical and pressing situations. Technical Expertise Strong knowledge in web technologies and protocols &amp; proven ability to troubleshoot diverse backend systems. Experience reading code (e.g., JavaScript/HTML) and expertise in debugging and writing SQL (or similar) queries. Experience with relevant technologies, including: SaaS/Cloud Infrastructure Network and Web protocols, Security and authorization principles Database scoping and trends analysis Monitoring tools (e.g., Grafana, Graphite, etc.) and logging systems (e.g., Kibana, Splunk, etc.) Attributes &amp; Mindset A self-learner with the ability and desire to constantly acquire new knowledge and learn new technologies. Resilience to work in a stressful environment and comply with tight timelines. Strong service orientation and excellent interpersonal skills. Comfortable thriving in an ambiguous, ever-changing environment. Experience working with cross-functional teams and motivating stakeholders for cooperation and action. 🧡 Our Benefits &amp; Perks We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees. Health &amp; Wellbeing Health Insurance Coverage: Benefit from Medibank Health Insurance, with up to 80% of the premium paid by LivePerson (LP), extending coverage to you and your immediate family members. Life &amp; Financial Protection: Your Life and Salary Continuance Insurance is fully paid by the company. Health &amp; Mental Support: Access a confidential and free Employee Assistance Program (EAP). Time Away &amp; Flexibility LP Care Days: You receive 5 additional paid "LP Care Days" per year for personal, family, or well-being needs. 12 weeks generous parental leave policy (primary career). Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. Financial &amp; Growth Employee Stock Program (ESPP): Participate and receive a discount on company shares, allowing you to directly share in LivePerson's success. Learning &amp; Development: Robust programs and allocated stipends to support your professional journey. 🚀 Why You’ll Love Working Here As leaders in enterprise customer conversations, we celebrate diversity and empower our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. Belonging at LivePerson We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer. We believe that diverse perspectives drive innovation. Accessibility Commitment LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable adjustments to job applicants with disabilities. Applicants who require a reasonable adjustment should inform their recruiting contact upon initial connection. 📢 Important Candidate Notice The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates. Scammers may pose as hiring managers and recruiters. Please Note: Any communication from our hiring teams will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process (e.g., social security number, passwords, credit card numbers). If you have any questions, please feel free to contact recruiting-lp@liveperson.com. #ConversationalAI #RemoteJobs #LivePerson

Get a job referral to Liveperson

Your career is worth investing in.

Get unlimited referrals with Premium.