LivePerson is a leading provider of conversational commerce solutions, revolutionizing how businesses connect with their customers. Founded in 1995, the company has been at the forefront of digital engagement, empowering brands to deliver personalized, AI-powered interactions across multiple channels. LivePerson's innovative platform is reshaping customer experiences, driving sales, and fostering meaningful connections in today's digital landscape.

Release Manager II

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.&nbsp;&nbsp; At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.&nbsp; Overview: You will report to the Director of Revenue, rolling up under the Chief Accounting Officer org. As part of LivePerson's Revenue Accounting Team, you'll be at the forefront of revolutionizing accounting practices. We prioritize automation and agility, driving efficiency in revenue reporting through collaborative use of cutting-edge tools and technologies. While Python and advanced analytics are part of our toolkit, our focus extends beyond any single language or platform. Our team embraces a data-first approach and upholds the highest standards of integrity. Working closely with data analysts, we continuously refine processes, leveraging automation to streamline operations and deliver actionable insights. As a member of our dynamic team, you'll immerse yourself in a culture of continual learning and growth, with ample opportunities for cross-training. Join us in reshaping the future of revenue accounting in the tech industry, where your dedication to innovation and efficiency will thrive in an environment of collaboration and progress. This is a hybrid role based at our Magarpatta, Pune office, offering a flexible work arrangement. You will:&nbsp; Support the execution and completion of the global monthly, quarterly and year-end accounting close processes for revenue and preparation of relevant sections of the financial statements in accordance with US GAAP. Review revenue contracts, modifications, and terminations to ensure revenue is recorded, following ASC 606 requirements. Identify, analyze, and apply technical guidance related to software and SaaS revenue recognition, overseeing accounting policies and memos related to revenue. Develop and maintain internal controls to ensure compliance with Sarbanes-Oxley 404. Be a liaison with external auditors relating to the closure of revenue accounting matters and annual audits and quarterly reviews. Evaluate processes, and drive system implementation and enhancements including integrations from Salesforce, Zuora, RevPro, and SAP for process improvements. You have: Degree in accounting, active CPA license preferred, but not expressly required 3-5+ years of progressive accounting experience, Big 4 or other public accounting experience required Experience with ASC 606 Revenue Recognition or IND as 115 revenue from contracts with customers SaaS experience required Advanced Excel skills (formula design, pivot tables, charts) Data collection and modeling, what-if scenarios and experience managing large sets of data Demonstrated experience to be a real 'systems' thinker with excellent process orientation Benefits:&nbsp; Health: medical, dental, and vision Time away: vacation and holidays Equal opportunity employer Why you’ll love working here: As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.&nbsp; Belonging at LivePerson: We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. &nbsp; ***The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.&nbsp; This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets. Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information.&nbsp; If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com

Senior Revenue Accountant

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.&nbsp;&nbsp; At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full&nbsp;potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.&nbsp; As a Customer Response Specialist, you'll be responsible for promptly addressing customer inquiries and concerns via phone, email, web messaging, or alternate channels. Your primary goal will be to provide exceptional customer service by resolving issues efficiently and ensuring a positive customer experience. This role involves using various software systems to access customer accounts, monitor and diagnose customer-specific alerts, document interactions, and escalate complex issues when necessary. Success in this position requires strong interpersonal skills, empathy, and the ability to adapt to different organizational and customer needs. In this role, you'll collaborate closely with the Network Operations Center (NOC), Technical Support Engineers, and Engineering teams to manage incidents and resolve complex issues efficiently. You'll serve as a liaison between customers and internal teams, facilitating clear communication and updates on issue resolution progress. &nbsp; In this role, you will be: Correctly prioritizing cases in real-time based on existing definitions Identify and effectively manage crisis scenarios, including high-priority issues Performing customer-facing incident management responsibilities&nbsp; Managing break/lunch assignments to ensure adequate coverage Effectively leveraging team members to meet SLAs in times of high volumes to minimize missed support opportunities Promoting high NPS Being the technical and soft skills lead, ensuring that established processes and procedures are followed Promoting effective communication between team members The Point of Contact for internal customer questions Answering web messaging conversations and phone calls from customers, and managing inquiries from internal teams Monitoring, diagnosing, and proactively communicating customer-specific alerts internally and externally Your required skillset: Communicating effectively with customers regardless of their English proficiency or technical skills Prioritizing competing inquiries to ensure all customers are serviced according to established SLAs Simplifying technical information for easy understanding Applying a proactive and analytical mindset to question and improve established processes and procedures Naturally curious about exploring technical challenges and solutions Demonstrating competent knowledge of HTML and CSS Troubleshooting REST/SOAP APIs Applying networking knowledge, including IP addresses, firewalls, and web filters Using browser-based tools to troubleshoot reported issues - cache, cookies, and network tab/dev tools Diagnosing issues using log analytics and monitoring tools Additional skills (Plus): SQL for reading and writing queries Additional skills (Plus): Troubleshooting in JavaScript Additional skills (Plus): Prior experience in Leadership roles What you need for success: 3+ years of experience in a technical role, support preferred Obsession with providing an exceptional customer experience Ability and willingness to work in shifts in a 24x7 operation, including nights, weekends, and holidays Displays a calm demeanor in critical situations Ability to work independently and also as part of a collaborative team Leads by example with a strong commitment to our company values Strives for continuous improvement and long-term success within the role and team. Excellent English language skills in written and spoken communication Hands-on experience with front and backend application support &nbsp; Benefits: &nbsp; Health: medical, dental, and vision Time away: 28 vacation days Development: Generous tuition reimbursement and access to internal professional development resources.&nbsp; Additional: Food Vouchers. Multisport card #LI-Remote Why you’ll love working here: As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.&nbsp; Belonging at LivePerson: We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.&nbsp; This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact&nbsp;recruiting-lp@liveperson.com &nbsp;

Customer Response Specialist

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.&nbsp;&nbsp; At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.&nbsp; Overview: Joining a collaborative Revenue Operations team, you will report to the Global Rev Ops Manager, playing a crucial role in customer contract management and negotiations. Your primary objectives will be to ensure accurate deal construction, guide teams towards optimal pricing to maximize revenue, and process auto-renewal contracts. Additionally, you will continuously strive to improve processes, collaborate with key stakeholders, provide operational support, and execute detailed strategies to drive success in this role. You will:&nbsp; Be the trusted advisor to the Sales team and assist with quote to cash process and order management operations Efficiently and accurately manage opportunities, support with quote generation, review products and help calculate bookings Create sales order forms and amendments in collaboration with sales&nbsp; Validate contracts against Salesforce CRM opportunity and CPQ Monitor and enforce Salesforce CRM data accuracy and compliance with established processes Partner with other RevOps teams, billing, finance and sales teams, to efficiently and accurately progress Salesforce opportunities Proactively suggest and implement operational improvements to systems and processes You have: 2+ years’ experience in Order Management, Revenue Operations, Deal Desk, Sales Operations or Finance Operations roles 2+ years’ experience with Salesforce CRM and CPQ tool or similar price quoting platform Experience with Microsoft Office and G-Suite Experience working with a remote sales team is preferred, ability to build effective working relationships Highly organized, innovative and strong attention to detail Ability to price and structure deals is a plus Excellent written and verbal communication skills Ability to prioritize and manage multiple tasks consistently meeting deadlines Self-starter able to work in a fast-paced, self-directed environment Portuguese and/or Spanish language proficiency will be considered a significant advantage Bachelor’s Degree or related experience desired Benefits: Health: medical, dental, and vision Time away: 28 vacation days Development: Generous tuition reimbursement and access to internal professional development resources.&nbsp; Additional: Food Vouchers. #LI-Remote Why you’ll love working here: As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.&nbsp; Belonging at LivePerson: We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. &nbsp; &nbsp; The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.&nbsp; This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact&nbsp;recruiting-lp@liveperson.com &nbsp;

Deal Desk Analyst I

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.&nbsp;&nbsp; At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. &nbsp; Overview: We are seeking a highly motivated and experienced Director, Assistant Controller to join our Finance leadership team. This role will support the VP, Corporate Controller in leading the global accounting organization, ensuring accuracy, timeliness, and compliance across all accounting and financial reporting activities. The Director, Assistant Controller will play a critical role in building scalable processes, leading audit and compliance efforts, and driving operational excellence within the controllership function. You will:&nbsp; Lead and oversee global accounting operations, including general ledger, accounts payable, payroll, consolidations, and intercompany accounting. Manage the monthly, quarterly, and annual close processes, ensuring timely and accurate financial reporting in accordance with US GAAP. Oversee preparation and review of accounting schedules supporting the SEC filings (financial statements, footnote disclosures, MD&amp;A). Partner with FP&amp;A, Tax, Treasury, and Legal to ensure alignment across financial processes and reporting. Drive process improvements, automation, and internal controls to enhance efficiency and scalability of accounting operations. Manage relationships with external auditors, ensuring successful completion of annual audits and quarterly reviews. Ensure SOX 404 compliance, oversee internal control framework, and implement enhancements where needed. Mentor and develop a high-performing accounting team; foster a culture of accountability, learning, and collaboration. Support technical accounting research and provide guidance on complex transactions, including&nbsp; business combinations, equity, and leases. Act as a key advisor to leadership on accounting policies, risk management, and financial governance. You have: Bachelor’s degree in Accounting, Finance, or related field; CPA required. 12+ years of progressive accounting experience, with at least 5 years in a leadership role in a public company environment. Strong technical knowledge of US GAAP, SEC reporting, and SOX compliance. Experience in SaaS or technology industry strongly preferred. Excellent analytical and problem solving skills. Proven track record of managing accounting operations in global, complex organizations. Excellent leadership, team management, and communication skills. Strong project management skills with the ability to drive initiatives across multiple teams. Ability to thrive in a fast-paced, dynamic, and evolving environment. Benefits:&nbsp; LivePerson offers comprehensive and great benefits programs to meet your needs: Health: medical, dental, and vision insurance and wellbeing resources and programs Time away: Public holidays and discretionary PTO package for flexible days off with manager approval Financial: 401K, ESPP, Basic life and AD&amp;D insurance, long-term and short-term disability Family: parental leave, maternity support, fertility services Development: Access to internal professional development resources. Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts #LI-Remote Why you’ll love working here:&nbsp; LivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.&nbsp; Belonging at LivePerson We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. &nbsp; The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.&nbsp; This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact&nbsp;recruiting-lp@liveperson.com &nbsp; &nbsp;

Director, Assistant Controller

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.&nbsp;&nbsp; At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.&nbsp; Overview: LivePerson is looking for a dynamic, hands-on technology counsel capable of supporting commercial contracting as well as privacy and AI Compliance. Your primary focus will be to support the Sales and Partnership teams across our LivePerson and Engage businesses to negotiate commercial agreements (master services agreements and master partnership agreements) with enterprise customers and partners. You will also provide legal advice to all other business departments as needed, especially on procurement, data privacy, employment, and general corporate governance matters. This role is ideal for a commercially minded, business-enabling legal professional with the ability to work highly independently.. You will:&nbsp; Sales &amp; Partnerships Legal Support Negotiate a wide range of commercial contracts, including master services agreements, master partnership agreements and vendor agreements. Assist the Sales and Partnership teams with new opportunities, RFPs and deal structuring. Provide strategic legal advice to enable business growth while managing legal and operational risk.&nbsp; Employment and HR Legal Support Partner with the People team to advise on employment-related issues across the APAC region. Provide support on employment documentation, policies, and regional employee relations. Corporate Governance &amp; Compliance Support ongoing corporate governance and entity management across the APAC subsidiaries, working with external counsel and vendors as needed. General Legal Affairs Act as the go-to legal advisor for all legal matters within the APAC region. Liaise with global legal and other colleagues to ensure consistency and alignment. Manage relationships and work with external counsel and vendors where needed. &nbsp; You have: 5- 7 years’ experience working as legal counsel with SaaS, data privacy or AI or similar role in a Global Technology Company. Experience with SaaS sales and commercial contracts and licensing&nbsp; Experience with data privacy, AI compliance and data mapping Strong experience drafting and negotiating commercial contracts, especially within the SaaS industry. Familiarity with employment law, data privacy law and/or corporate governance matters preferred. Excellent communication and negotiation skills. Ability to work highly independently, manage multiple stakeholders, and handle competing priorities. Knowledge of regulations and best practices impacting data governance, data management, and artificial intelligence. Relevant certifications are highly preferred and expected A high level understanding of 3rd party security certifications Ability to communicate, at all levels, comfortably and with confidence - both technical and non-technical subjects and sometimes acting as a liaison/translator between parties Experience working through complex problems, and creating easy-to-follow solutions Ability to work under pressure on multiple projects Passion for creating solutions with a positive attitude to change Excellent analytical skills and an informed, evidence-based approach Ability to work remotely or in a team setting as needed (we are a remote first organization; but we also value time together) Strong communication skills, Excellent English proficiency; Benefits:&nbsp; Health: medical and mental. Time away: vacation, holidays, and care days. Financial: Superannuation, ESPP and group life insurance. Family: parental leave. Development: Access to internal professional development resources. #LI-Remote &nbsp; Why you’ll love working here: As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.&nbsp; Belonging at LivePerson: We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

Senior Legal Counsel, APAC

LivePerson (NASDAQ: LPSN) is a global leader in trustworthy and equal AI for business. Hundreds of the world's leading brands — including HSBC, Chipotle, and Virgin Media — use our Conversational Cloud platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Generative AI and Large Language Models for better business outcomes. At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Every mind is invited to ask questions and actively seek new ways to achieve success and reach their full potential. We operate as one with a growth mindset. This means spotting opportunities, solving ambiguities and seeking effective solutions to challenges that make things better. Overview: We are looking for an accomplished and experienced Senior Technical Support Engineer to join our Support team. As a Senior Technical Support Engineer, you will help provide excellent support to our enterprise-level customers, using your expertise in cloud technologies and troubleshooting skills You will report to the Regional Support Manager. If you are an experienced Senior Technical Support Engineer with a passion for cloud technologies, excel in a customer-centric environment, and enjoy solving complex problems, we encourage you to apply. Join our team and be part of our mission to provide top-notch support to our valued customers in the ever-evolving cloud industry You will: Be the senior technical focal point of customer issues raised by the 2nd level. Own and work on assigned cases and responsible to resolve issues raised within SLAs. Interact with LivePerson’s customers, while being the support liaison between the customer, Product Management, R&amp;D, and various Business units to solve the issues at hand. Act as the Subject Matter Expert for LivePerson products, working closely with the product developers, building the knowledge in support, troubleshooting tools and methods. Analyze recurring issues and put processes and requirements for tools to better support our customers. Mentor and educate 2nd tier personnel in order to reduce the number of technical escalations. This position might require traveling, overtime, and on-call duty 24/7. You have: 5+ years of related experience. Experience with analyzing, troubleshooting and providing solutions for deep and complex technical issues Knowledge in web technologies and protocols. Proficiency with Structured Query Language (SQL). Ability to troubleshoot different backend systems that support the LivePerson platform end to end. Excellent oral and written communication skills (fluent in English). Experience with communicating with enterprise customers via calls and emails, including managing a technical bridge in critical and pressing situations. Resilience to work in a stressful environment and comply with a tight timeline and - Strong service orientation and interpersonal skills. Experience working with cross-functional teams and to motivate others for cooperation and action. Ability to act as on-call for high severity issues. Comfortable in an ambiguous, ever-changing environment Self-learner with the ability and desire to constantly acquire new knowledge and learn new technologies Self-manage skills and ability to come up with new initiatives. Basic understanding of object-oriented languages and server-side scripting. Experience with relevant technologies that could include the following:-&nbsp; &nbsp; &nbsp; SaaS\Cloud Infrastructure.-&nbsp; &nbsp; &nbsp; Network and Web protocols.-&nbsp; &nbsp; &nbsp; Web and App Servers.-&nbsp; &nbsp; &nbsp; Big data, analytics and event processing technologies. -&nbsp; &nbsp; &nbsp; Security and authorization principles. Scoping and trends analysis via DB, monitoring tools (Grafana, Graphite, etc’) and logging systems (Kibana, Splunk, etc’).&nbsp; Bachelor’s degree in Information Science / Information Technology / Computer Science /&nbsp; Engineering / Mathematics - an advantage. Benefits: Health: medical, dental, and vision Time away: vacation and holidays Equal opportunity employer #LI-Remote Why you'll love working here: LivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. Belonging at LivePerson: We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. &nbsp; ***The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.&nbsp; This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets. Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information.&nbsp; If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com

Sr. Technical Support Engineer (L3/SME)

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.&nbsp;&nbsp; At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.&nbsp; Overview: You will report to our Sr. Manager, Accounts Payable&nbsp; and working hours will be 5:00 PM - 2:00 AM IST. This is a hybrid role based at our Magarpatta, Pune office, offering a flexible work arrangement. You will: Manage and develop a team of Accounts Payable Associates. Responsible for LivePerson’s global AP communications with all stakeholders. Review the processing of all AP transactions in Concur for accuracy. Investigate and resolve invoice and payment-related discrepancies. Maintain accurate and up-to-date accounts payable records. Lead ad hoc projects as needed. Work collaboratively with internal teams (Ops, People, Marketing, etc.) Assist employees with system issues. Ensure that business-critical invoices are submitted and paid in a timely manner. Provide support during annual and other audits, as required. Provides direction to other AP Associates according to established policies and management guidance. You have: Bachelor's or College degree in Accounting, Finance or related field 5+ years of experience in accounts payable or a related field 2+ years of management/lead experience Strong attention to detail and accuracy Experience with Concur and SAP is a strong asset Knowledgeable in AP automation systems preferred Excellent communication and interpersonal skills Ability to work independently and as part of a team Proficiency in Microsoft Excel Ability to overlap with standard US working hours. Benefits:&nbsp; Health: Medical, Dental, and Vision Time away: Vacation and Holidays Equal opportunity employer Why you’ll love working here: As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.&nbsp; Belonging at LivePerson: We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. ***The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.&nbsp; This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets. Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information.&nbsp; If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com

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