LivePerson is a leading provider of conversational commerce solutions, revolutionizing how businesses connect with their customers. Founded in 1995, the company has been at the forefront of digital engagement, empowering brands to deliver personalized, AI-powered interactions across multiple channels. LivePerson's innovative platform is reshaping customer experiences, driving sales, and fostering meaningful connections in today's digital landscape.

Location: USA&nbsp; Remote Status: Fully Remote (#LI-Remote) LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. Position Overview We are seeking a seasoned Director of Sales to architect and execute LivePerson’s North American enterprise strategy, focusing on high-velocity growth within the Fortune 500. You will be responsible for the end-to-end performance of your team, from identifying&nbsp; top-tier talent and accelerating "ramp-to-quota" to serving as the executive sponsor on marquee digital transformation deals. This role requires a data-driven leader who can navigate complex procurement hurdles while fostering a relentless "hunter" mindset across a collaborative, customer-obsessed organization. You Will: Key Responsibilities &amp; Impact People Leadership &amp; Talent Development Scale the North American enterprise team by identifying high-caliber Account Executives capable of navigating complex sales cycles Elevate team performance through coaching and personalized growth tracks, focused on moving high-potentials into top-tier performers and maintaining a culture of 'A-player' excellence Cultivate a transparent, high-energy environment that balances a competitive "hunter" instinct with a collaborative "win-as-a-team" philosophy. Define and manage the key performance indicators that drive success, proactively addressing underperformance while celebrating and rewarding over-achievement. Strategic Sales Advocacy&nbsp; &nbsp;Serve as the executive "closer" on marquee deals, leveraging your presence to build trust with C-suite stakeholders at Fortune 500 prospects. Coach your team to pivot from "feature selling" to "value selling," helping them articulate the business impact of Conversational AI. Architect high-opportunity clusters across North America, ensuring AE portfolios are balanced for optimal "Land and Expand" potential. Participate in strategic deal reviews to help AEs navigate the complex stakeholder maps and procurement hurdles typical of multi-million dollar enterprise contracts. Operational Excellence &amp; Forecasting Maintain a pulse on the health of the North American sales funnel, providing executive leadership with accurate monthly and quarterly ARR projections. Refine the end-to-end sales lifecycle—from prospecting to closing—and ensure the team is effectively utilizing the sales tech stack (CRM, lead gen, etc.) to drive efficiency. Conduct rigorous pipeline reviews to ensure consistency in lead flow and to identify early-stage gaps. Cross-Functional Collaboration Act as the "voice of the customer," funneling insights from your AEs’ field experience back to Product teams to ensure the AI roadmap stays ahead of market demand. Partner with Marketing to optimize lead quality and ensure account-based marketing (ABM) efforts are tightly aligned with your team’s top-target accounts. You Have: Required Skills &amp; Qualifications Professional Experience &amp; Education: 12+ years of SaaS sales experience;&nbsp; 8+ years in a formal people management role Extensive experience in Strategic Value-Based Selling, including buyer group identification and complex business case definition. Proven track record of success in SaaS, BPO, e-commerce, or online marketing sales environments Bachelor's Degree of equivalent People Leadership Experience:&nbsp; Demonstrated experience in sales coaching and professional development, with a proven ability to accelerate the "ramp-to-quota" for new hires and elevate the output of mid-level performers into top-tier territory achievers. Experience fostering a high-performance culture that successfully balances a relentless "hunter" mentality with a collaborative, team-oriented approach to winning large-scale enterprise deals. Proficiency in establishing and managing rigorous KPIs, with the ability to proactively coach through underperformance and build incentive structures that celebrate and retain over-achieving talent. &nbsp; Attributes &amp; Mindset: Growth Mindset: You are curious, embrace coaching, and view feedback or failure as a mandatory fuel for growth. Entrepreneurial Spirit: You are a self-starter who thrives in fast-paced, dynamic environments and can inspire passion in others. Customer-Obsessed: You deliver excellence in service and are committed to fostering a collaborative team environment to achieve the best results for the client. The base salary range for this role will be between $145,000 to $180,000 USD. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications. Our Benefits &amp; Perks We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees. 🏥 Health &amp; Wellbeing Medical, Dental, and Vision Insurance: Comprehensive plans to support your health needs. Wellness Resources: Access to wellbeing resources and programs including our EAP plan.Health &amp; Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling. 💰 Financial Security &amp; Growth 401(k) Retirement Plan: To help you plan for your financial future by offering both the plan and a 4% employer match (100% match on the first 3% contribution and 50% match on the next 2% contribution) HSA &amp; FSA Plans:&nbsp; To help you plan for health related expenses on a pre-tax basis Employee Stock Purchase Program (ESPP): Participate and receive a discount on company shares, allowing you to directly share in LivePerson's success and growth. Additional Insurances: Basic and supplemental&nbsp; life insurance,&nbsp; Accidental Death &amp; Dismemberment (AD&amp;D) insurance, long-term and short-term disability insurance coverage, legal plan, identity theft protection plan, and critical illness supplemental insurance. Development: Access to internal professional development resources. 👨‍👩‍👧‍👦 Time Away &amp; Family Support Flexible Paid Time Off (PTO): Discretionary PTO package for flexible days off with manager approval. Paid Public Holidays. Generous Parental Leave Policy: Including maternity/paternity support and fertility services. 💻 Workplace Flexibility Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. We also maintain dedicated WeWork space for those who wish to meet colleagues or collaborate in person. Why You’ll Love Working Here As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space. Belonging at LivePerson: Equal Opportunity Employer We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer (EOE). We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law. Accessibility Commitment LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable accommodations to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. Important Candidate Notice The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets. Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com&nbsp;

Director, Sales

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.&nbsp;&nbsp;
<h2>Overview</h2>
Welcome to the Cloud DevOps Core (CDC) team at LivePerson! 
We are a team of DevOps engineers located across Poland and Germany, supporting our global infrastructure and development teams. We are seeking a hands-on Senior DevOps Engineer to join our growing team in Sofia, Bulgaria.
In this role, you will own and evolve our GKE-based platform infrastructure,&nbsp; ensuring reliability, scalability, security, and compliance across LivePerson's cloud environments. You will work closely with platform and application teams to improve how infrastructure is operated, observed, and optimized.
<h2>You’ll thrive here if you:</h2>
<ul>
<li>Take ownership, learn from mistakes, and deliver with excellence.</li>
<li>Collaborate with integrity and uplift your teammates.</li>
<li>Build partnerships that move our technology forward.</li>
<li>Use data to guide decisions and foster continuous improvement.</li>
<li>Are already using AI and LLM tools in your day-to-day work, not as a novelty, but to actually get infrastructure problems solved faster.</li>
</ul>
<h2>What You’ll Do</h2>
<ul>
<li>Mentor DevOps engineers and promote a culture of automation, GitOps, and continuous improvement.</li>
<li>Design and implement scalable infrastructure automation across GCP and on-prem using Terraform and GitOps practices.</li>
<li>Manage and harden GKE clusters — including node pool configuration, access control, GKE Fleet management, and scalability.</li>
<li>Operate and extend our GitOps delivery pipeline built on FluxCD — including source, kustomize, image-reflector, and image-automation controllers.</li>
<li>Manage secret lifecycle using HashiCorp Vault (community), GCP Secret Manager, and SOPS/KMS encryption.</li>
<li>Build and maintain CI/CD pipelines in GitLab for secure, automated delivery.</li>
<li>Manage and evolve our service mesh (Istio) — including mTLS policies, traffic management, and progressive delivery via Flagger.</li>
<li>Enforce platform policies using OPA Gatekeeper and maintain compliance with security standards.</li>
<li>Monitor, troubleshoot, and optimize cloud and on-prem environments using Prometheus, Grafana, Kiali, and Fluent Bit.</li>
<li>Participate in on-call rotations and drive incident response under our "You Build It, You Run It" philosophy.</li>
</ul>
<h2>What You’ll Bring</h2>
<ul>
<li>5+ years in DevOps, Cloud, or SRE roles.</li>
<li>Strong hands-on experience with GCP — including GKE, IAM, VPC networking, GKE Fleet, Workload Identity Federation, and GCP Secret Manager.</li>
<li>Proficiency in Terraform for infrastructure as code across complex, multi-environment setups.</li>
<li>Solid Kubernetes experience — cluster operations, node pools, RBAC, network policies, and troubleshooting.</li>
<li>Experience with GitOps principles and FluxCD (or equivalent tools like ArgoCD) in production.</li>
<li>Hands-on experience with Istio or another service mesh — traffic management, mTLS, and observability.</li>
<li>Experience with HashiCorp Vault for secrets management and access policy enforcement.</li>
<li>Experience with OPA Gatekeeper, External Secrets Operator (ESO) for Kubernetes secret synchronization.</li>
<li>Strong scripting skills in Bash and/or Python.</li>
<li>Experience with monitoring and logging tools — Prometheus, Grafana, and log aggregation pipelines.</li>
<li>Demonstrated use of AI or LLM tools to improve infrastructure work — for example, using AI to assist with Vault policy generation, Kubernetes troubleshooting, Cilium network policy design, or workload optimization. We're not looking for someone who has read about it; we want someone who has actually done it.</li>
</ul>
<h2>Nice to have</h2>
<ul>
<li>Experience with ScaleOps or similar resource optimization platforms.</li>
<li>Experience with Cilium or other eBPF-based Kubernetes CNI tools.</li>
<li>Experience with Flagger for progressive delivery and automated canary rollbacks.</li>
<li>Experience with KEDA for event-driven autoscaling.</li>
<li>Familiarity with SOPS and KMS for secret encryption in GitOps workflows.</li>
</ul>
&nbsp;
<h2>Benefits</h2>
<ul>
<li>Health: medical, dental, and vision</li>
<li>Development: Native AI learning</li>
<li>Health: medical, dental, and vision</li>
<li>Time away: 28 vacation days&nbsp;</li>
<li>Development: Generous tuition reimbursement and access to internal professional development resources.&nbsp;</li>
<li>Additional: Food Vouchers.</li>
<li>Multisport card</li>
<li>MacBook device</li>
<li>#LI-Remote</li>
</ul>
<h2>Additional Requirements</h2>
<ul>
<li>Applicants must be authorized to work in Bulgaria.</li>
</ul>
<h2>Why you’ll love working here:</h2>
As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.&nbsp;
<h2>Belonging at LivePerson:</h2>
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.
We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.
The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.&nbsp; This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @<a href="http://liveperson.com/">liveperson.com</a> email address.
LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact <a href="mailto:recruiting-lp@liveperson.com">recruiting-lp@liveperson.com</a>

Dev Ops II

Location: Remote Sydney/Melbourne LivePerson (NASDAQ: LPSN) is pioneering trusted enterprise Conversational AI and digital transformation. The world's leading brands rely on our award-winning Conversational Cloud platform to connect with millions of consumers, powering nearly a billion conversational interactions every month. Named the #1 Most Innovative AI Company by Fast Company, we offer uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. 💡 Position Overview As a Senior Application Support Engineer, you won't just support our products, you'll be the ultimate Subject Matter Expert (SME) for LivePerson’s cutting-edge platform. This role is for a technically fearless individual who thrives on deep backend investigations. You'll dive into complex, high-stakes customer issues, serving as the critical bridge between our Global Support organization and Product Development teams.&nbsp; Your core mission is to solve problems no one else can, then scale that knowledge by building internal expertise and defining next-generation troubleshooting tools and methods. If you're passionate about mentoring others, comfortable getting your hands dirty in the code and logs, and driven to continuously improve system stability, we want you. This is a chance to have a direct, measurable impact on our product’s reliability and our customers' success. 🔑 You Will: Key Responsibilities &amp; Impact Customer &amp; Technical Ownership: Be the senior technical focal point and ultimate escalation point for complex, high-severity customer issues. Case Management: Own the end-to-end lifecycle of assigned cases, driving issue resolution within defined SLAs. Cross-Functional Liaison: Act as the support liaison and critical bridge between the customer, Product Management, R&amp;D, and various Business Units to drive issue resolution. Process &amp; Knowledge Scaling: Serve as the product SME, collaborating directly with Product Developers to analyze recurring issues and define requirements for next-generation troubleshooting tools and methods. Mentorship &amp; Team Elevation: Mentor and educate the wider support team to increase internal knowledge and drive down case processing time. Availability: Participate in an on-call duty rotation for high-severity issues. ✅ You Have: Required Skills &amp; Qualifications We are looking for a driven, customer-focused professional with: Professional Experience &amp; Education 3+ years of experience working as a Tier 3/4 Support Engineer for SaaS products or an equivalent external customer-facing position. Bachelor’s degree in a technical field such as Information Technology, Computer Science, Engineering, or Mathematics. Experience with communicating with enterprise customers via calls and emails, including managing a technical bridge in critical and pressing situations. Technical Expertise Strong knowledge in web technologies and protocols &amp; proven ability to troubleshoot diverse backend systems. Experience reading code (e.g., JavaScript/HTML) and expertise in debugging and writing SQL (or similar) queries. Experience with relevant technologies, including: SaaS/Cloud Infrastructure Network and Web protocols, Security and authorization principles Database scoping and trends analysis Monitoring tools (e.g., Grafana, Graphite, etc.) and logging systems (e.g., Kibana, Splunk, etc.) Attributes &amp; Mindset A self-learner with the ability and desire to constantly acquire new knowledge and learn new technologies. Resilience to work in a stressful environment and comply with tight timelines. Strong service orientation and excellent interpersonal skills. Comfortable thriving in an ambiguous, ever-changing environment. Experience working with cross-functional teams and motivating stakeholders for cooperation and action. 🧡 Our Benefits &amp; Perks We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees. Health &amp; Wellbeing Health Insurance Coverage: Benefit from Medibank Health Insurance, with up to 80% of the premium paid by LivePerson (LP), extending coverage to you and your immediate family members. Life &amp; Financial Protection: Your Life and Salary Continuance Insurance is fully paid by the company. Health &amp; Mental Support: Access a confidential and free Employee Assistance Program (EAP). Time Away &amp; Flexibility LP Care Days: Employees are eligible for 5 supplemental paid days per annum for personal or family care. These days become available once your standard annual leave balance has been exhausted, ensuring you have continued support when you need it most. 12 weeks generous parental leave policy (primary career). Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. Financial &amp; Growth Employee Stock Program (ESPP): Participate and receive a discount on company shares, allowing you to directly share in LivePerson's success. Learning &amp; Development: Robust programs and allocated stipends to support your professional journey. 🚀 Why You’ll Love Working Here As leaders in enterprise customer conversations, we celebrate diversity and empower our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. Belonging at LivePerson We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer. We believe that diverse perspectives drive innovation. Accessibility Commitment LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable adjustments to job applicants with disabilities. Applicants who require a reasonable adjustment should inform their recruiting contact upon initial connection. 📢 Important Candidate Notice The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates. Scammers may pose as hiring managers and recruiters. Please Note: Any communication from our hiring teams will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process (e.g., social security number, passwords, credit card numbers). If you have any questions, please feel free to contact recruiting-lp@liveperson.com. #ConversationalAI #RemoteJobs #LivePerson

Senior Application Support Engineer

Welcome to the Global Product and Tech: CISO team at LivePerson! We are a global security team of 20 professionals located across North America and EMEA. We are seeking highly motivated individuals to contribute to shaping security initiatives and driving innovation.&nbsp; You’ll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you’re someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.&nbsp; In this role, you will have the opportunity to: Design, build, and maintain security measures to protect Liveperson's computer systems, networks, and information. Identify and define security needs for our systems, following industry best practices and rules. Create detailed security plans for our computer systems, both our own and those we use in cloud services. Collaborate with other teams to find, fix, and reduce security issues in our cloud systems, software, and processes. Write clear instructions and procedures for our security practices. Set up and fix problems with security tools and services. Develop technical solutions to make our systems more secure and automate repetitive security tasks. Serve as a key expert to help Security Analysts and external security partners with complex issues. Ensure the security of all IT and operations areas so our systems work well, and our data stays private, accurate, and available. Document, monitor, and report on various security systems and processes to make sure our systems and data are secure and working correctly. Help choose the best security tools with other teams to meet the company's needs. Test, maintain, and improve our security solutions to meet the highest security standards. Work closely with IT and System teams to strengthen the security of our cloud and infrastructure tools, following security rules and best practices. Analyze data from systems to find any unusual or potentially harmful activity. Be available to respond to urgent security issues outside of regular work hours (on-call rotation). What you should bring: Hands-on experience working with multiple cloud services. Practical experience with networking, and systems like Elastic, OKTA, IDM, AD, JAMF, Windows, Linux, and MacOS. Experience in responding to security incidents and analyzing system logs. Familiarity with Python or other scripting languages. At least 3 years of experience in IT or System teams within a software or cloud-based company. Experience creating and working with procedures, reports, service level agreements (SLAs), and escalation processes. Ability to perform well under pressure in fast-changing environments. Strong communication and teamwork skills, this includes excellent written and spoken English skills. Good problem-solving skills and the ability to stay calm under pressure. A valid Comptia CySA+ certification. Other things to know: You need to be available to provide support during US business hours. This job includes being part of an on-call rotation for after-hours support. Strong interpersonal skills are important. Critical thinking abilities are necessary. Attention to detail is required. You should be able to manage your tasks and meet deadlines. The ability to work independently with minimal supervision is important. &nbsp; Why you’ll love working here: Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces. At LivePerson, the option to work remotely has helped shape who we are today: a collective of innovators and industry leaders working toward the same vision without ego. While we maintain hubs in NY and Seattle as well as WeWork locations across the globe, our employees choose the environments that work best for them from anywhere in North America. &nbsp; Belonging at LivePerson At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. &nbsp; We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. &nbsp;

Security Engineer II

Software Development Engineer III - Java Backend Engineer India (Remote/Hyderabad) Work Timings 2 PM to 11 PM IST&nbsp; LivePerson (NASDAQ: LPSN) is a leading customer engagement company, creating digital experiences powered by Curiously Human AI. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month. You'll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the well-being of others and yourself. Job Description: Senior Software Engineer (Java, Python, Cloud Native, Generative AI) - 8+ Years Experience from a Product Based IT Company Overview: We are looking for a highly motivated and experienced Senior Java Engineer to join our engineering team. In this high-impact role, you will own the design and implementation of significant portions of our product development, specifically working with our Bots &amp; Automation team to build a next-generation bot runtime platform. You will serve as a technical leader and mentor for a small team of engineers, driving best practices in distributed systems and software architecture. If you have a passion for building reliable, scalable, and high-performance services and possess exceptional technical expertise, we want to hear from you. Responsibilities: Technical Leadership &amp; System Design: Own the design and implementation of critical backend components. You will build high-volume, low-latency applications for mission-critical systems, ensuring high availability and performance. Next-Gen Platform Development: Collaborate closely with the Bots &amp; Automation team to architect and build a next-generation bot runtime platform. Distributed Systems Engineering: Create reliable, scalable, and high-performance services. Your work will require a deep understanding of Computer Science fundamentals and practical experience building large-scale distributed systems. API Design: Design and develop secure, scalable REST-based backend services. Mentorship: Serve as a leader and mentor to other engineers, fostering a culture of technical excellence and continuous improvement. Operational Excellence: Debug production issues, maintain existing codebases, and ensure the stability of the platform. You will participate in on-call rotations to support mission-critical services. Documentation &amp; Compliance: Develop technical specifications, architecture documentation, and ensure all software complies with strict security standards. Qualification: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). Solid understanding of Data Structures and Algorithm Design Strong programming skills in Java with good knowledge of multi-threading. Expert-level knowledge of Databases (SQL, NoSQL) like Cassandra, MySQL Experience with Data Processing frameworks like Kafka, Airflow, Apache Spark, Hadoop Experience building REST APIs and debugging distributed microservice-based applications Experience in Kubernetes Experience with Git, Jenkins, and other Development tools Experience with NodeJS &amp; Python is a plus Cloud expertise in either Google Cloud Platform (GCP) or Amazon Web Services (AWS) Benefits: Personal time off 15 days - Casual (6) days &amp; Sick Days (6) Medical Insurance: 8 Lakhs Family Floater that covers employee, spouse, 3 children and parents or In-laws Group Personal Accident: 3x of the employee’s Gross Salary Group Term Life: 3x of the employee’s Gross Salary Volunteering Days – Use them to make a difference in your community. Whether it's a cleanup, supporting a local initiative or holding an “Ehrenamt”, just let us know! We're here to help you create a meaningful impact. Financial &amp; Growth Employee Stock Program (ESPP): Participate in our Employee Stock Participation Program and receive a discount on company shares, allowing you to share in LivePerson's success. Learning &amp; Development: We actively support your professional journey with robust programs for growth and learning development, ensuring you reach your full potential. Why You’ll Love Working Here As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space. Belonging at LivePerson We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer. We believe that diverse perspectives drive innovation.&nbsp; Accessibility Commitment LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable adjustments to job applicants with disabilities. Applicants who require a reasonable adjustment for any part of the application or hiring process should inform their recruiting contact upon initial connection. Important Candidate Notice The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets. Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson&nbsp; employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com

Software Development Engineer III - Java Backend Engineer

Software Development Engineer III - NodeJS/Python Backend Engineer India (Remote/Hyderabad) Work Timings: 2 PM to 11 PM IST LivePerson (NASDAQ: LPSN) is a leading customer engagement company, creating digital experiences powered by Curiously Human AI. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month. You'll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the well-being of others and yourself. Job Description: Senior Software Engineer (Node.js, Python, Cloud Native, Generative AI) - 8+ Years Experience from a Product Based IT Company. Overview: As a Senior Software Engineer on the Conversational AI team at LivePerson, you’ll play a critical role in shaping the future of our AI-driven customer experiences. You will join the group responsible for our LLM Platform, Copilot products, and Knowledge AI services, bridging the gap between traditional automation and next-generation Generative AI. You will serve as a technical leader and mentor for a small team of engineers, driving best practices in distributed systems and software architecture. If you have a passion for building reliable, scalable, and high-performance services and possess exceptional technical expertise, we want to hear from you. Responsibilities: Technical Leadership &amp; System Design: Own the design and implementation of critical backend components. You will build high-volume, low-latency applications for mission-critical systems, ensuring high availability and performance. Distributed Systems Engineering: Create reliable, scalable, and high-performance services. Your work will require a deep understanding of Computer Science fundamentals and practical experience building large-scale distributed systems. Complex Problem Solving: Expertly navigate complex systems and domains to identify key challenges and create plans to address them. Lead by Example: Lead by example through the quality of your code and your approach to your work. Operational Excellence: Debug production issues, maintain existing codebases, and ensure the stability of the platform. You will participate in on-call rotations to support mission-critical services. Team Growth: Level up the team through code review feedback and knowledge sharing sessions, and assist in the onboarding of new engineering hires. &nbsp; Qualification: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). Solid understanding of Data Structures and Algorithm Design Deep proficiency in Node.js (for high-concurrency orchestration and backend services) AND Python (for AI/ML logic and data processing) Practical experience building applications utilizing LLMs (OpenAI, Anthropic, etc.), RAG (Retrieval-Augmented Generation), and Vector Databases. Expert-level knowledge of Databases (SQL, NoSQL) like Cassandra, MySQL Experience with Data Processing frameworks like Kafka, Airflow, Apache Spark, Hadoop Experience building REST APIs and debugging distributed microservice-based applications Experience in Kubernetes Experience with Git, Jenkins, and other Development tools Cloud expertise in either Google Cloud Platform (GCP) or Amazon Web Services (AWS) Benefits: Personal time off 15 days - Casual (6) days &amp; Sick Days (6) Medical Insurance: 8 Lakhs Family Floater that covers employee, spouse, 3 children and parents or In-laws Group Personal Accident: 3x of the employee’s Gross Salary Group Term Life: 3x of the employee’s Gross Salary Volunteering Days – Use them to make a difference in your community. Whether it's a cleanup, supporting a local initiative or holding an “Ehrenamt”, just let us know! We're here to help you create a meaningful impact. Financial &amp; Growth Employee Stock Program (ESPP): Participate in our Employee Stock Participation Program and receive a discount on company shares, allowing you to share in LivePerson's success. Learning &amp; Development: We actively support your professional journey with robust programs for growth and learning development, including allocated stipends, ensuring you reach your full potential. Why You’ll Love Working Here As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space. Belonging at LivePerson We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer. We believe that diverse perspectives drive innovation.&nbsp; Accessibility Commitment LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable adjustments to job applicants with disabilities. Applicants who require a reasonable adjustment for any part of the application or hiring process should inform their recruiting contact upon initial connection. Important Candidate Notice The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets. Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson&nbsp; employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com &nbsp;

Software Development Engineer III- NodeJS/Python

&nbsp; LivePerson transforms customer care from voice calls to mobile messaging. Our cloud-based software platform, LiveEngage, allows brands with millions of customers and tens of thousands of care agents to deliver digital at scale. The market leader in real-time intelligent customer engagement. As a B2B SaaS company with 20 years of experience and the heart of a startup, we work day in and day out to help our customers live out our mission of creating lasting, meaningful connections with their customers. &nbsp; As a DevSecOps Engineer, you will play a crucial role in integrating security practices into our DevOps pipeline. You will work closely with development, operations, and security teams to ensure our applications and infrastructure are secure, scalable, and resilient. Your expertise will help us build and maintain a culture of security awareness and proactive defense. &nbsp; We will provide you with the grounds to succeed, an embracing working environment, and very complex and interesting technical challenges to solve. &nbsp; In this role, you will: Embed security tools, practices, and processes into the CI/CD pipeline to ensure code quality and security, Implement and manage security measures in infrastructure as code (IaC) solutions such as Terraform, Engage in solving real business problems by exploring and building an efficient and scalable infrastructure, Identify and assess security risks, vulnerabilities, and threats; propose mitigation strategies, Ensure compliance with relevant security standards and regulations (e.g., GDPR, ISO 27001, NIST), Maintain thorough documentation of security practices, processes, and incident response activities, Drive your decisions on data and metrics, constantly measure and enhance &nbsp; &nbsp; Requirements: Proven experience in a DevSecOps, DevOps, or Security Engineering role, Proficiency in scripting languages (e.g., Python, Bash), and familiarity with CI/CD tools (e.g., Jenkins, GitLab CI, GitHub Actions). Strong understanding of cloud security principles and experience with AWS, Azure, or Google Cloud, Experience with containerization (Docker, Kubernetes) and securing containerized applications, Understanding of Linux systems and networking, Experience with Cloud Platforms (Azure / AWS / GCP ) - GCP is advantageous, Experience with IaC (Terraform) Relevant certifications (e.g., CISSP, CISM, AWS Certified Security) are a plus Experience with security tools such: vulnerability scanners, code scanners, SIEM, CSPM, WAFs and secret management tools is a plus Demonstrated collaboration and communication skills with other teams A strong sense of quality, personal responsibility, and a passion for development. Benefits Annual Leave extended to a limit of 28 days (regardless of seniority); Additional days supporting employee wellbeing - Care Days (up to 5 days per year) 2 additional days of Volunteering per year (you choose how to use them, the important thing is that you do something good!) Remote first company with offices in the centre of Sofia Health insurance Food vouchers Multisport card Modern equipment (MacBook Pro) Annual bonus available to each employee, Development: generous tuition reimbursement, access to internal professional development resources Monthly meetings for those interested in joining us at Sofia office for delicious lunches&nbsp; Equal opportunities and the autonomous participation of people with severe disabilities and those with equivalent status, as well as respectful collaboration, are given at LivePerson. We warmly welcome applicants with disabilities or equivalent status. If you have any questions or require accommodations to create the best possible work environment at LivePerson, please don't hesitate to let us know. Applicants must be authorized to work in Bulgaria. Why you’ll love working here:&nbsp; As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.&nbsp; Belonging at LivePerson: We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. &nbsp; &nbsp;

DevSecOps Engineer II

Location: London, UK&nbsp; Remote Status: Fully Remote (#LI-Remote) LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. Position Overview As an Account Executive, you will be a high-performing leader within our UK Enterprise Sales organization, responsible for accelerating our growth in one of our most strategic markets. You will serve as the primary architect for large-scale digital transformations, orchestrating multi-million dollar deals that redefine how the UK’s leading brands interact with their customers. Your single most important outcome is to meet and exceed revenue growth objectives by positioning LivePerson’s AI-led value proposition to C-level stakeholders. Reporting to the Director, Sales, this role sits within our Field Sales organization and is pivotal to our expansion within the UK market. You Will: Key Responsibilities &amp; Impact Strategic Sales &amp; Territory Leadership: Formulate and execute a comprehensive go-to-market territory strategy to identify and qualify high-value opportunities within your target list. Continuously build and maintain a robust sales pipeline, leveraging a variety of prospecting methods to ensure long-term revenue predictability. Drive the end-to-end sales process for complex, transformational technology deals, ensuring a consistent track record of meeting and exceeding annual quotas. Executive Engagement &amp; Value Positioning: Target and engage key decision-makers across Sales, Marketing, IT, and Contact Centers to position LivePerson as a strategic partner. Present high-impact business cases to C-level prospects, utilizing ROI analysis and data-led insights to articulate the value of Conversational AI. Master the MEDDPICC qualification framework to ensure rigorous deal management and accurate monthly/quarterly forecasting. Cross-Functional Collaboration: Act as the "CEO of your territory," orchestrating internal resources including Inside Sales, Solution Consultants, Legal, Marketing, and Professional Services to deliver seamless customer experiences. Collaborate with the Product and Success teams to ensure the "voice of the customer" is reflected in our roadmap. You Have: Required Skills &amp; Qualifications Professional Experience &amp; Education: 6+ years of professional sales experience, with at least 4+ years specifically managing large, complex enterprise software sales (multi-million dollar deals). Proven track record of success in SaaS, BPO, e-commerce, or online marketing sales environments. Extensive experience in Strategic Value-Based Selling, including buyer group identification and complex business case definition. Bachelor's Degree of equivalent Technical &amp; Operational Expertise: Deep understanding of transformational technology and the ability to "nerd out" about AI applications and data-led decision-making. Operational excellence in managing long sales cycles, with a disciplined approach to CRM hygiene and pipeline management. Familiarity with the digital transformation landscape in the US, including local consumer behaviors and enterprise procurement processes. Attributes &amp; Mindset: Growth Mindset: You are curious, embrace coaching, and view feedback or failure as a mandatory fuel for growth. Entrepreneurial Spirit: You are a self-starter who thrives in fast-paced, dynamic environments and can inspire passion in others. Customer-Obsessed: You deliver excellence in service and are committed to fostering a collaborative team environment to achieve the best results for the client. Our Benefits &amp; Perks We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees. 🏥 Health &amp; Wellbeing Medical and Dental Insurance: Comprehensive plans to support your health needs. Wellness Resources: Access to wellbeing resources and programs including our EAP plan.Health &amp; Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling. 💰 Financial Security &amp; Growth Workplace Pension Scheme: To help you plan for your financial future, our default pension setup starts with a 5% Company contribution (when you contribute 4%) and we’ll boost our contribution to 7.5% for any employee contribution of 5% or more. Employee Stock Purchase Program (ESPP): Participate and receive a discount on company shares, allowing you to directly share in LivePerson's success and growth. Additional Insurances: Group Life insurance, Group Income Protection and Group Critical Illness cover.&nbsp; Development: Access to internal professional development resources. 👨‍👩‍👧‍👦 Time Away &amp; Family Support Paid Time Off (PTO): 28 days leave (in addition to Bank Holidays). Plus, because life happens, we offer up to 5 additional Emergency Care Days once your PTO is exhausted - ensuring you're supported during unexpected family or personal situations. Parental Leave Policy: Paid Parental Leave and Maternity support.&nbsp; 💻 Workplace Flexibility Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. We also have access to WeWork space for those who wish to meet colleagues or collaborate in person. Why You’ll Love Working Here As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space. Belonging at LivePerson: Equal Opportunity Employer We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer (EOE). We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law. Accessibility Commitment LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable accommodations to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. Important Candidate Notice The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets. Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com &nbsp;

Account Executive

Location: Denver, Colorado&nbsp; Remote Status: Fully Remote (#LI-Remote) LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. Position Overview As an Account Executive, you will be a high-performing leader within our North American Enterprise Sales organization, responsible for accelerating our growth in one of our most strategic markets. You will serve as the primary architect for large-scale digital transformations, orchestrating multi-million dollar deals that redefine how the United States leading brands interact with their customers. Your single most important outcome is to meet and exceed revenue growth objectives by positioning LivePerson’s AI-led value proposition to C-level stakeholders. Reporting to the Director, Sales, this role sits within our Field Sales organization and is pivotal to our expansion within the US market. You Will: Key Responsibilities &amp; Impact Strategic Sales &amp; Territory Leadership: Formulate and execute a comprehensive go-to-market territory strategy to identify and qualify high-value opportunities within your target list. Continuously build and maintain a robust sales pipeline, leveraging a variety of prospecting methods to ensure long-term revenue predictability. Drive the end-to-end sales process for complex, transformational technology deals, ensuring a consistent track record of meeting and exceeding annual quotas. Executive Engagement &amp; Value Positioning: Target and engage key decision-makers across Sales, Marketing, IT, and Contact Centers to position LivePerson as a strategic partner. Present high-impact business cases to C-level prospects, utilizing ROI analysis and data-led insights to articulate the value of Conversational AI. Master the MEDDPICC qualification framework to ensure rigorous deal management and accurate monthly/quarterly forecasting. Cross-Functional Collaboration: Act as the "CEO of your territory," orchestrating internal resources including Inside Sales, Solution Consultants, Legal, Marketing, and Professional Services to deliver seamless customer experiences. Collaborate with the Product and Success teams to ensure the "voice of the customer" is reflected in our roadmap. You Have: Required Skills &amp; Qualifications Professional Experience &amp; Education: 6+ years of professional sales experience, with at least 4+ years specifically managing large, complex enterprise software sales (multi-million dollar deals). Proven track record of success in SaaS, BPO, e-commerce, or online marketing sales environments. Extensive experience in Strategic Value-Based Selling, including buyer group identification and complex business case definition. Bachelor's Degree of equivalent Technical &amp; Operational Expertise: Deep understanding of transformational technology and the ability to "nerd out" about AI applications and data-led decision-making. Operational excellence in managing long sales cycles, with a disciplined approach to CRM hygiene and pipeline management. Familiarity with the digital transformation landscape in the US, including local consumer behaviors and enterprise procurement processes. Attributes &amp; Mindset: Growth Mindset: You are curious, embrace coaching, and view feedback or failure as a mandatory fuel for growth. Entrepreneurial Spirit: You are a self-starter who thrives in fast-paced, dynamic environments and can inspire passion in others. Customer-Obsessed: You deliver excellence in service and are committed to fostering a collaborative team environment to achieve the best results for the client. The base salary range for this role will be between $100,000 to $126,000 USD. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications. Our Benefits &amp; Perks We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees. 🏥 Health &amp; Wellbeing Medical, Dental, and Vision Insurance: Comprehensive plans to support your health needs. Wellness Resources: Access to wellbeing resources and programs including our EAP plan.Health &amp; Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling. 💰 Financial Security &amp; Growth 401(k) Retirement Plan: To help you plan for your financial future by offering both the plan and a 4% employer match (100% match on the first 3% contribution and 50% match on the next 2% contribution) HSA &amp; FSA Plans:&nbsp; To help you plan for health related expenses on a pre-tax basis Employee Stock Purchase Program (ESPP): Participate and receive a discount on company shares, allowing you to directly share in LivePerson's success and growth. Additional Insurances: Basic and supplemental&nbsp; life insurance,&nbsp; Accidental Death &amp; Dismemberment (AD&amp;D) insurance, long-term and short-term disability insurance coverage, legal plan, identity theft protection plan, and critical illness supplemental insurance. Development: Access to internal professional development resources. 👨‍👩‍👧‍👦 Time Away &amp; Family Support Flexible Paid Time Off (PTO): Discretionary PTO package for flexible days off with manager approval. Paid Public Holidays. Generous Parental Leave Policy: Including maternity/paternity support and fertility services. 💻 Workplace Flexibility Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. We also maintain dedicated WeWork space for those who wish to meet colleagues or collaborate in person. Why You’ll Love Working Here As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space. Belonging at LivePerson: Equal Opportunity Employer We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer (EOE). We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law. Accessibility Commitment LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable accommodations to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. Important Candidate Notice The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets. Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com

Location: Remote- New York&nbsp; Remote Status: Fully Remote (#LI-Remote) LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. Position Overview LivePerson is currently seeking a creative and talented professional to join our North America Customer Success team as a Senior Customer Success Manager (Sr. CSM). As a Sr. CSM, you will own a portfolio of enterprise customers and have responsibility for driving successful programs that enable usage growth, adoption of our solutions, and overall return on investment. You will work closely with your peer client executive(s) to drive renewals and expansion opportunities to achieve outstanding retention targets. As the trusted advisor on all program related activities, you will ensure interactions are managed to customer satisfaction, relationship health and program success. &nbsp; Who You Are Committed to Being: A standout colleague!&nbsp; You collaborate and partner with client executives, professional services, support, and operations to deliver outstanding customer experiences Passionate about LivePerson’s mission to make life easier for people and brands everywhere through trusted conversational AI. Laser-focused on customer value Able to listen, think logically, strategically, and tactically to solve sophisticated problems Self-motivated, demonstrating an ability to assume responsibility and work autonomously in a fast paced, dynamic environment You Will: Key Responsibilities &amp; Impact Drive forward LivePerson’s client engagement model to ensure customer and LivePerson mutual success Take full accountability of your accounts in all aspects from onboarding to renewal Anticipate customer needs and proactively mitigate risk throughout the customer lifecycle Establish a strong and trusted relationship with your accounts, from decision-makers, key influencers, and day-to-day contacts Drive usage and adoption,&nbsp; while promoting overall return on investment and delivery of desired customer outcomes Navigate, interpret, and use provided tools, processes, and systems to measure and report on customer experience, customer health, product usage, and desired outcomes Inspire change within customers to drive adoption of best practices,&nbsp; thought leadership, and recommendations to achieve successful implementation of conversations solutions Develop and demonstrate extensive platform expertise. Provide strategic and day-to-day guidance on platform use. Facilitate and lead regularly scheduled, weekly, monthly or quarterly performance reviews, leveraging operational, messaging, and AI expertise to evaluate performance results and recommendations. Develop customer references and case studies You Have: Required Skills &amp; Qualifications BS or BA degree 7+ years relevant work experience in customer-facing customer success, account management or strategic consulting organization.&nbsp; SaaS experience with Enterprise organizations preferred. Strong operational knowledge of bot automation and human contact centers and associated KPIs is preferred Ability to perform strategic discovery with customers to uncover their business objectives, articulate the value delivered by LivePerson in support of achieving those objectives, and then build a plan to achieve those outcomes Demonstrated leadership, strong negotiation and conflict resolution skills Strong interpersonal skills and experience building strong executive relationships Proven track record of delivering highly-professional customer service in an ambiguous environment&nbsp; Ability to multitask, prioritize and utilize effective time management skills to ensure that work related activities are completed in an accurate and timely manner Excellent communication, presentation and listening skills Excellent collaboration skills Ability to travel 25+% The base salary range for this role will be between $110,000 to $135,000 USD. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications. Our Benefits &amp; Perks We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees. 🏥 Health &amp; Wellbeing Medical, Dental, and Vision Insurance: Comprehensive plans to support your health needs. Wellness Resources: Access to wellbeing resources and programs including our EAP plan.Health &amp; Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling. 💰 Financial Security &amp; Growth 401(k) Retirement Plan: To help you plan for your financial future by offering both the plan and a 4% employer match (100% match on the first 3% contribution and 50% match on the next 2% contribution) HSA &amp; FSA Plans:&nbsp; To help you plan for health related expenses on a pre-tax basis Employee Stock Purchase Program (ESPP): Participate and receive a discount on company shares, allowing you to directly share in LivePerson's success and growth. Additional Insurances: Basic and supplemental&nbsp; life insurance,&nbsp; Accidental Death &amp; Dismemberment (AD&amp;D) insurance, long-term and short-term disability insurance coverage, legal plan, identity theft protection plan, and critical illness supplemental insurance. Development: Access to internal professional development resources. 👨‍👩‍👧‍👦 Time Away &amp; Family Support Flexible Paid Time Off (PTO): Discretionary PTO package for flexible days off with manager approval. Paid Public Holidays. Generous Parental Leave Policy: Including maternity/paternity support and fertility services. 💻 Workplace Flexibility Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. We also maintain dedicated WeWork space for those who wish to meet colleagues or collaborate in person. Why You’ll Love Working Here As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space. Belonging at LivePerson: Equal Opportunity Employer We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer (EOE). We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law. Accessibility Commitment LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable accommodations to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. Important Candidate Notice The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets. Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com &nbsp; &nbsp;

Senior Customer Success Manager

Location: Sydney / Melbourne - Australia&nbsp; LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. Position Overview As the VP of Sales, APJ, you will be the primary architect of growth and the strategic leader for all sales operations across the Asia-Pacific and Japan regions. Your mission is to scale our market presence by leading a diverse, high-performing team across Enterprise, Mid-Market (MM), and SMB segments, encompassing both direct and partner-led channels. The single most important outcome you will be responsible for is driving sustainable, predictable revenue growth while establishing LivePerson as the gold standard for conversational commerce in the region. Reporting to the Chief Revenue &amp; Customer Officer, this role sits at the heart of our international expansion strategy. You Will: Key Responsibilities &amp; Impact Professional Experience &amp; Education 15+ years of professional experience in SaaS/Cloud sales, with at least 7-10 years in a senior leadership capacity overseeing multi-country regions (APJ preferred). Bachelor’s degree in Business, Marketing, or a related field; an MBA or equivalent practical executive experience is highly regarded. Proven Track Record: A documented history of overachieving quotas and scaling regional revenues from mid-eight to nine figures in a high-growth environment. Technical &amp; Strategic Expertise Conversational AI Fluency: Deep knowledge of the SaaS landscape, with the ability to articulate complex AI-driven value propositions and ROI to technical and non-technical audiences. Sales Methodology: Expert-level proficiency in modern sales methodologies (e.g., MEDDPICC, Challenger, Value Selling) and a commitment to data-driven pipeline management via Salesforce. GTM Strategy: Demonstrable experience in building both direct sales engines and indirect partner/channel ecosystems simultaneously. Attributes &amp; Mindset Entrepreneurial Leadership: A proactive, results-oriented leader who thrives in ambiguous environments and can pivot strategies based on competitive market shifts. Exceptional Communicator: Capable of translating "the future of AI" into clear business outcomes for executive stakeholders. Inclusive People Leader: A passion for building diverse teams and a "success is shared" mentality, where your primary motivation is the growth of your individual contributors. Our Benefits &amp; Perks:&nbsp; We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees. 🏥 Health &amp; Wellbeing Health &amp; Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling for you and your immediate family members. Life &amp; Financial Protection: Your Life and Salary Continuance Insurance is fully paid by the company, offering peace of mind and financial security. Health Insurance Coverage: Benefit from Medibank Health Insurance, with up to 80% of the premium paid by LivePerson (LP), extending coverage to you and your immediate family members. 👨‍👩‍👧‍👦Time Away &amp; Flexibility Generous parental leave policy LP Care Days: You receive 5 additional paid "LP Care Days" per year to use for personal, family, or well-being needs. Once your annual leave is exhausted, we provide an extra 5 days of LP Care Days to ensure you have the time to recharge and show up as your best self. 💰Financial &amp; Growth Employee Stock Program (ESPP): Participate in our Employee Stock Participation Program and receive a discount on company shares, allowing you to directly share in LivePerson's success and growth. Learning &amp; Development: We actively support your professional journey with robust programs for growth and learning development, including allocated stipends, ensuring you reach your full potential. 💻Workplace Flexibility Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. We also maintain dedicated offices in Sydney and Melbourne for those who wish to meet colleagues or collaborate in person. Why You’ll Love Working Here As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space. Belonging at LivePerson We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer. We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to protected characteristics under Australian law. Accessibility Commitment LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable adjustments to job applicants with disabilities. Applicants who require a reasonable adjustment for any part of the application or hiring process should inform their recruiting contact upon initial connection. Important Candidate Notice:&nbsp; The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.&nbsp; The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets. Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com

Vice President Sales - APJ

QA Engineer II Bulgaria(Remote) About LivePersonLivePerson stands at the forefront of conversational AI and digital customer engagement, redefining how businesses interact with their customers. Its flagship innovation, the Conversational Cloud®, empowers AI-driven dialogues for some of the world's most renowned brands, enabling seamless connections across messaging, voice, and digital platforms. Every month, LivePerson orchestrates nearly a billion conversational interactions, amassing one of the industry's largest conversational datasets. This remarkable scale enhances the precision, personalisation, and automation of its AI models, elevating the standards of customer engagement. In 2025, LivePerson experienced unprecedented growth in the AI landscape, earning accolades as a Leader in multiple G2 Grid® reports, including categories such as AI Agents, Agentic AI, Chatbots, and Customer Service Automation. This pivotal year also marked the company's first inclusion in the prestigious Gartner Magic Quadrant™ for Conversational AI Platforms, solidifying its reputation as a trusted enterprise AI provider. As the landscape of generative AI evolves and new capabilities in LLM integration and autonomous agents emerge, LivePerson remains committed to innovation. The company continually pioneers advancements in intelligent automation, agent-assist tools, predictive insights, and scalable enterprise AI deployments, ensuring it stays at the cutting edge of customer engagement solutions. &nbsp; You will:&nbsp; Design and execute comprehensive test plans and test cases for both UI and Backend components. Perform UI testing (functional, regression, smoke, exploratory) across web and mobile platforms. Conduct Backend testing, including API validation, microservices testing, workflow verification, and data integrity checks. Lead exploratory testing sessions using structured techniques to uncover edge cases and high-risk defects. Review user stories and acceptance criteria to ensure clarity, completeness, and testability before development begins. Apply risk-based testing to prioritise not only critical functionality but also high-risk edge cases, complex integrations, and areas with a higher likelihood or impact of failure. Collaborate with Product and Engineering to identify requirement gaps early and improve overall product quality. Identify, document, and track defects with clear, reproducible steps and ensure timely resolution. Participate actively in test planning, estimation, and test coverage discussions to ensure strong release quality. Maintain clear documentation of test progress, results, and coverage metrics. Own quality for specific product areas, contributing to release readiness and go/no-go recommendations. Help enhance QA processes and contribute to increasing automated test coverage across UI and Backend. Stay current with QA tools, trends, and industry best practices. &nbsp; You have: 4+ years of experience in QA, with hands-on UI and Backend manual testing. Strong understanding of QA methodologies, test planning, test strategy, and test coverage principles. Proven ability to write high-quality test plans, test cases, and exploratory test charters. Expertise in functional, regression, smoke, negative, and exploratory testing across UI and backend systems. Experience with API testing tools such as Postman. Ability to perform basic SQL queries or data validation for backend testing. Skilled in analysing requirements, identifying ambiguities, and ensuring testability. Familiarity with Jira or similar test/defect management tools. Strong analytical and problem-solving skills with attention to detail. Excellent communication skills and collaboration across cross-functional teams. Ability to mentor junior QA team members and contribute to QA best practices. Foundational understanding of automated testing concepts and interest in supporting automation initiatives. Some of the good-to-have qualifications ISTQB or equivalent certification. Experience with automation tools such as Playwright, Cypress, Nightwatch, and Selenium. Familiarity with CI/CD systems (e.g., GitLab).Knowledge of Java or JavaScript. &nbsp; Benefits:&nbsp; Time away: Vacation, public holidays, and care days. Financial: Pension, deferred pension, and ESPP. Family: Parental leave. Development:&nbsp; Generous tuition reimbursement and access to internal professional development resources. Additional: Exclusive perks and discounts. #LI-Remote &nbsp; Why you’ll love working here:&nbsp; At LivePerson, we take pride in being at the forefront of enterprise conversational AI. We truly celebrate the rich tapestry of diverse thoughts, experiences, and backgrounds that inspire our innovation. Here, your individuality isn't just welcomed — it’s cherished. You’ll embark on a journey of continuous growth, make a profound global impact, and be empowered to craft your own unique success story. We are honoured to be recognised by Fast Company, Newsweek, and BuiltIn as one of the most innovative, people-centric, and remote-friendly workplaces. Join us and be part of something extraordinary! Belonging at LivePerson: At LivePerson, we take pride in being an equal-opportunity employer, devoted to cultivating a vibrant and inclusive environment where everyone feels valued and empowered. We wholeheartedly welcome all qualified applicants to join our team, regardless of age, ancestry, race, colour, gender identity or expression, marital status, medical condition, national origin, disability, protected veteran status, religion, sex (including pregnancy), sexual orientation, genetic information, or any other protected status. We also embrace diversity by considering qualified applicants with criminal histories in line with applicable laws.&nbsp; If you need reasonable accommodations during the application or hiring process, we encourage you to reach out to your recruiting contact as early as possible. Your success matters to us, and we are here to support you every step of the way. &nbsp;

QA Engineer II

LivePerson (NASDAQ: LPSN) is a leading customer engagement company, creating digital experiences powered by Curiously Human AI. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month. You'll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the well-being of others and yourself. &nbsp; Job Description: Site Reliability Engineer (Platform Engineer) Mid Level (L2)&nbsp; Location: India (Remote / Hybrid – Bengaluru, Hyderabad, Pune, or Chennai) &nbsp; Overview: We are seeking a Mid-Level Site Reliability Engineer (SRE) to join our global Platform Engineering team. As an SRE, your primary responsibility is to ensure that our platform is reliable, scalable, and performant. You’ll be the bridge between development and operations — designing automation, improving observability, and maintaining the health of our production systems. You should have what it takes to ask the right questions, identify potential risks early, and raise flags when necessary to maintain a culture of reliability and continuous improvement. You will:&nbsp; Collaborate closely with Developers, QA, and Product teams during sprint planning to understand release plans, dependencies, and infrastructure requirements. Participate in the application release cycle, ensuring deployments are automated, consistent, and reliable. Manage and operate Kubernetes clusters in Google Kubernetes Engine (GKE) and Amazon Elastic Kubernetes Service (EKS). Develop and manage Terraform modules for provisioning and configuring cloud infrastructure across GCP and AWS. Standardize service deployments using Helm for templating and versioned releases. Build and enhance observability with Prometheus, Grafana, and Datadog to monitor application and platform performance. Design, implement, and maintain GitLab CI/CD pipelines for build, test, and deployment automation. Drive an automation-first culture by developing scripts and tooling in Python, Go, or Shell to minimize manual effort and improve efficiency. Participate in a 24/7 on-call rotation, ensuring quick detection, mitigation, and resolution of incidents. Perform root cause analysis (RCA) and contribute to post-incident reviews to prevent recurrence. Proactively identify reliability or scalability gaps, raise early warnings, and partner with teams to address systemic risks. You have:&nbsp; 5-8 years of experience as a Site Reliability Engineer, Platform Engineer, or DevOps Engineer. Hands-on experience managing Kubernetes clusters (GKE, EKS) in GCP and AWS. Strong knowledge of Terraform, Helm, and GitLab CI/CD pipelines. Proficiency in Python, Go, or Shell scripting for automation and tooling. Experience implementing and managing observability stacks (Prometheus, Grafana, Datadog). Deep understanding of Linux systems, cloud networking, and container orchestration concepts. Experience working in Agile/Scrum environments and partnering closely with developers. Excellent analytical skills with a proactive attitude — able to question assumptions and escalate potential risks early. Good to Have Experience with ArgoCD or Flux (GitOps-based workflows). Familiarity with service mesh (Istio, Linkerd) or API gateways. Knowledge of cloud cost optimization, autoscaling, or security best practices. Experience with incident management tools such as PagerDuty, ServiceNOW Why Join Us Build and operate modern cloud-native platforms using Kubernetes, Terraform, GitLab, Datadog, and Grafana. Be part of a global SRE team that values automation, reliability, and innovation. Work in a collaborative culture that encourages ownership, learning, and continuous improvement. Enjoy flexible working arrangements, competitive compensation, and career growth opportunities including certifications and mentorship. Why you’ll love working here:&nbsp; As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.&nbsp; Benefits: 15 Days PTO + Casual &amp; Sick Leave Insurance: 8 Lakhs Family Floater Coverage; Personal Accident &amp; Life Insurance: 3x of Gross Annual Salary* The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.&nbsp; This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com

Site Reliability Engineer II ( SRE II)

Senior Database Engineer III (MySQL) – Production Reliability &amp; Platform Engineering Location : India (Remote/Hyderabad) Work Timings: 2 PM to 11 PM IST LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. Job Description: Senior MySQL Database Engineer - 8+ Years Experience. Position Overview: We are seeking a Senior MySQL Database Engineer (L3) with 8+ years of experience managing large-scale production database environments. This role combines deep technical expertise with strategic thinking, focusing on production reliability, platform engineering, automation, and architectural evolution. The ideal candidate will be a technical leader who can design scalable database solutions, mentor team members, drive automation initiatives, and own complex production systems. You will work with CloudSQL on GCP, lead migration projects, implement SRE best practices, and collaborate across engineering teams to ensure database reliability at scale. This role includes participation in 24/7 on-call rotations to ensure continuous support for our critical MySQL infrastructure. Responsibilities: Production Reliability &amp; Platform Engineering Own and architect high-availability MySQL database platforms supporting critical business systems. Design and implement multi-region replication strategies, disaster recovery architectures, and zero-downtime migration patterns. Lead incident response for critical database outages, coordinate cross-functional teams, and drive post-incident reviews. Define and track database SLIs/SLOs, establish reliability metrics, and implement continuous improvement programs. Drive capacity planning at scale, forecast growth patterns, and architect for horizontal and vertical scaling. Establish database standards, operational runbooks, and best practices across the organization. Automation &amp; Infrastructure as Code Lead automation initiatives to eliminate toil and improve operational efficiency. Design and implement database provisioning platforms using Terraform and configuration management tools. Build self-service workflows for database creation, schema migrations, and routine operations. Architect and implement GitOps-driven database deployments integrated with CI/CD pipelines. Develop custom tooling and automation frameworks for database operations (Python, Go, or Bash). Drive adoption of infrastructure as code practices across database teams. Cloud &amp; Hybrid Architecture Lead CloudSQL (GCP) operations at scale, including advanced configurations, HA setups, and cross-region deployments. Design and execute cloud migration strategies from on-premises to GCP (or hybrid architectures). Implement multi-cloud or hybrid-cloud database strategies where applicable. Optimize cloud costs through right-sizing, reserved instances, and architectural improvements. Work with GCP native services (Cloud Monitoring, Secret Manager, VPC, IAM) for secure and scalable deployments. Performance Engineering &amp; Optimization Lead performance engineering initiatives including query optimization, indexing strategies, and schema design reviews. Conduct advanced troubleshooting of complex performance issues across application and database layers. Perform deep-dive analysis using tools like pt-query-digest, Percona Toolkit, and performance_schema. Design database sharding and partitioning strategies for scalability. Review and optimize backup/restore strategies for RTO/RPO requirements. Observability &amp; Reliability Engineering Design and implement comprehensive monitoring and alerting frameworks (Prometheus, Grafana, Cloud Monitoring). Build custom dashboards and SLO tracking for database reliability metrics. Implement proactive monitoring to detect issues before they impact production. Establish observability standards including logging, tracing, and metrics collection. Technical Leadership &amp; Mentorship Mentor L1/L2 database engineers on technical skills, troubleshooting methodologies, and best practices. Conduct code reviews, design reviews, and knowledge-sharing sessions. Drive technical decision-making for database architecture and tooling choices. Collaborate with application teams, SRE teams, and platform engineers on cross-functional projects. Represent database engineering in architectural discussions and technical forums. Distributed Systems &amp; Data Infrastructure (Good to Have) Work with Elasticsearch for search and analytics workloads. Support Kafka-based data pipelines and event-driven architectures. Integrate databases with Kubernetes-based application platforms. Collaborate on data platform initiatives involving data lakes, streaming, and analytics. Required Qualification: 8+ years of hands-on MySQL DBA/Engineering experience in production environments. Expert-level knowledge of MySQL architecture, replication (async, semi-sync, GTID), performance tuning, and troubleshooting. 4+ years managing Cloud SQL on GCP, including HA configurations, read replicas, and backup strategies. 4+ years of Infrastructure as Code experience (Terraform strongly preferred), including module development and state management. 4+ years with configuration management tools (Ansible, Chef, or Puppet) in production environments. Proven experience building and maintaining CI/CD pipelines for database changes and schema migrations. Strong programming/scripting skills (Python, Bash, or Go) for automation and tooling development. Deep Linux system administration skills and understanding of OS-level performance tuning. Experience with monitoring and observability tools (Prometheus, Grafana, ELK, or similar). Demonstrated leadership in incident response, including on-call rotations and post-mortem facilitation. Experience supporting large-scale production systems with strict uptime requirements (99.9%+). Preferred Qualifications: Production experience with Elasticsearch (cluster management, indexing strategies, performance tuning). Hands-on experience with Kafka (topics, partitions, consumer groups, integration patterns). Led or participated in large-scale cloud migration projects (on-prem to cloud or cloud-to-cloud). Experience with Kubernetes and containerized database workloads (StatefulSets, operators). Familiarity with PostgreSQL or other RDBMS platforms. Experience with database security (encryption, IAM, audit logging, compliance). Knowledge of distributed databases or NoSQL systems (Cassandra, MongoDB, etc.). Exposure to data engineering tools (Airflow, dbt, Spark) and modern data architectures. Certifications: GCP Professional Database Engineer, MySQL Certification, or equivalent. Benefits: Personal time off 15 days - Casual (6) days &amp; Sick Days (6) Medical Insurance: 8 Lakhs Family Floater that covers employee, spouse, 3 children and parents or In-laws Group Personal Accident: 3x of the employee’s Gross Salary Group Term Life: 3x of the employee’s Gross Salary Volunteering Days – Use them to make a difference in your community. Whether it's a cleanup, supporting a local initiative or holding an “Ehrenamt”, just let us know! We're here to help you create a meaningful impact. Financial &amp; Growth Employee Stock Program (ESPP): Participate in our Employee Stock Participation Program and receive a discount on company shares, allowing you to share in LivePerson's success. Learning &amp; Development: We actively support your professional journey with robust programs for growth and learning development, including allocated stipends, ensuring you reach your full potential. Why You’ll Love Working Here As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space. Belonging at LivePerson We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer. We believe that diverse perspectives drive innovation.&nbsp; Accessibility Commitment LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable adjustments to job applicants with disabilities. Applicants who require a reasonable adjustment for any part of the application or hiring process should inform their recruiting contact upon initial connection. Important Candidate Notice The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets. Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson&nbsp; employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com

Senior Database Engineer III

Location: India - Remote Work Timings: 1.30 PM IST to 10.30 PM IST LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.&nbsp; Position Overview Are you a passionate QA professional who enjoys ensuring product quality across both user-facing experiences and backend systems? We are looking for a QA Engineer II to play a key role in delivering high-quality releases through strong manual testing practices, thoughtful risk-based testing, and close cross-functional collaboration. In this role, you will work across web and mobile platforms, validating both UI and Backend functionality through comprehensive test planning, structured exploratory testing, API validation, and workflow/data integrity checks. You will partner closely with Product and Engineering teams to improve requirement clarity, strengthen testability early in the development lifecycle, and help drive release confidence. This role will primarily support teams working in the EU and US time zones, and the expected working hours are approximately 1:30 PM to 10:30 PM IST. This is a great opportunity for someone detail-oriented, proactive, and excited to contribute not only to day-to-day test execution, but also to the continuous improvement of QA processes and the broader quality culture. Key Responsibilities: Design and execute comprehensive test plans and test cases for both UI and Backend components. Perform UI testing across web and mobile platforms, including functional, regression, smoke, and exploratory testing. Conduct Backend testing, including API validation, microservices testing, workflow verification, and data integrity checks. Lead structured exploratory testing sessions to uncover edge cases, usability concerns, and high-risk defects. Review user stories and acceptance criteria to ensure clarity, completeness, and testability before development begins. Apply risk-based testing principles to prioritise critical functionality, high-risk edge cases, complex integrations, and areas with a higher impact of failure. Collaborate closely with Product and Engineering teams to identify requirement gaps early and improve overall product quality. Identify, document, and track defects with clear reproduction steps, expected/actual behaviour, and supporting evidence. Partner with developers and stakeholders to support timely defect triage and resolution. Participate actively in test planning, estimation, and test coverage discussions to support release readiness. Maintain clear documentation of test progress, results, and coverage metrics. Take ownership of quality for assigned product areas and contribute to release readiness and go/no-go recommendations. Contribute to improving QA processes, standards, and best practices across the team. Support efforts to increase automated test coverage across UI and Backend areas in collaboration with automation-focused team members. Stay up to date with QA tools, testing trends, and industry best practices. Your qualifications are:&nbsp; Strong understanding of QA methodologies, test strategy, test coverage principles, and risk-based testing. Proven ability to review user stories and acceptance criteria, identify ambiguities/gaps, and improve testability early in the development lifecycle. Ability to write clear, high-quality test plans, test cases, and exploratory test charters, and to document defects with reproducible steps, expected vs. actual behavior, and supporting evidence. Excellent written and verbal communication skills, with the ability to collaborate effectively with Product, Engineering, and QA teams. Ownership mindset with the ability to manage quality for assigned product areas and contribute to QA process improvements and team best practices. Ability to mentor junior QA team members and support a culture of continuous learning and quality. Foundational understanding of test automation concepts and interest in supporting automation initiatives. Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field preferred. Candidates with strong relevant QA experience in place of a formal technical degree are also encouraged to apply. Must Have Skills: 4+ years of hands-on QA experience in manual testing across UI and Backend systems (web/mobile + backend services), including strong test planning, test design, and execution skills. Solid experience in functional, regression, smoke, negative, and exploratory testing, with hands-on API/Backend testing (e.g., Postman) and working knowledge of basic SQL / data validation. Experience using defect/test management tools (e.g., Jira) and contributing to test coverage discussions, test estimation, and release readiness / go-no-go recommendations. Strong analytical thinking, problem-solving ability, and attention to detail, with the ability to work effectively in a cross-functional product development environment. Good to Have Skills: ISTQB (or equivalent) certification. Experience with automation tools such as Playwright, Cypress, Nightwatch, or Selenium. Familiarity with CI/CD systems (e.g., GitLab). Knowledge of Java or JavaScript. Benefits: Personal time off 15 days - Casual (6) days &amp; Sick Days (6) Medical Insurance: 8 Lakhs Family Floater that covers employee, spouse, 3 children and parents or In-laws Group Personal Accident: 3x of the employee’s Gross Salary Group Term Life: 3x of the employee’s Gross Salary Volunteering Days – Use them to make a difference in your community. Whether it's a cleanup, supporting a local initiative or holding an “Ehrenamt”, just let us know! We're here to help you create a meaningful impact. Financial &amp; Growth Employee Stock Program (ESPP): Participate in our Employee Stock Participation Program and receive a discount on company shares, allowing you to share in LivePerson's success. Learning &amp; Development: We actively support your professional journey with robust programs for growth and learning development, including allocated stipends, ensuring you reach your full potential. Why You’ll Love Working Here As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space. Belonging at LivePerson We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer. We believe that diverse perspectives drive innovation.&nbsp; Accessibility Commitment LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable adjustments to job applicants with disabilities. Applicants who require a reasonable adjustment for any part of the application or hiring process should inform their recruiting contact upon initial connection. Important Candidate Notice &nbsp; The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets. &nbsp; Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson&nbsp; employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.&nbsp;&nbsp; At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.&nbsp; Overview: The AppSec team at Liveperson is responsible for testing the security of LivePerson applications and environments, on-premises and cloud.&nbsp; All of our AppSec team members are expected to have a thorough understanding of complex IT systems and stay up to date with the latest security vulnerabilities, standards, systems and protocols, as well as testing tooling and methodologies.&nbsp; This role manages SDLC integrated application security testing tooling and integrations, drives risk reduction and vulnerability remediation and assists in the closing of discovered vulnerabilities and weaknesses. The right candidate will have a can do, follow-up and follow through attitude. They will be able to understand and assess our environments for vulnerability and communicate the associated risk to internal and external stakeholders.&nbsp;&nbsp; &nbsp; You will:&nbsp; Manage and enhance application security tools (Static Code Analysis, Open Source vulnerabilities tools, Dynamic Application Security tools, etc), integrations, and develop in-house application security automation tools Validate discovered vulnerabilities using code review skills and manual/semi-automatic tooling like Burp. Validate external penetration test results and work with internal and external stakeholders. Perform some security penetration tests (both application and infrastructure for Web and mobile applications) Work with the engineering and security teams to provide actionable reporting, find and explain security issues, suggest mitigations, and determine when issues are mitigated. Stay up to date on the latest testing tools and techniques ensuring both your and the team is using the most effective and efficient methods. Produce both high level and detailed reports and metrics to support data-based decisions. Assist in creating and updating Application Security procedures, policy, standards and guidelines Train, coach and mentor other members of the team, development and the broader LivePerson Security and Engineering teams. &nbsp; You have: Understanding of software security architecture and design Broad experience of information security and AppSec testing techniques Have practical experience in an application security role with manual testing Solid understanding of cloud environments (GCP especially), web protocols, weaknesses and vulnerabilities Good working knowledge of current IT risks and experience testing, exploitation and mitigation techniques Working knowledge or experience with one or more of the following: Shell, Java, Python, or Node.js Experience developing automation and exploitation scripts&nbsp; Experience or strong interest in penetration testing, including cloud deployed applications Ability to interact with a broad cross-section of personnel to explain security vulnerabilities Highly curious and dedicated to continuous learning Excellent written and verbal communication skills&nbsp; Benefits: &nbsp; Health: medical, dental, and vision Time away: 28 vacation days Development: Generous tuition reimbursement and access to internal professional development resources.&nbsp; Additional: Food Vouchers. #LI-Remote Why you’ll love working here: As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.&nbsp; Belonging at LivePerson: We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. &nbsp; The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.&nbsp; This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact&nbsp;recruiting-lp@liveperson.com &nbsp;

AppSec Engineer II

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.&nbsp;&nbsp; At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.&nbsp; Overview: We are looking for a Site Reliability Engineer (Level II) to support and enhance reliability across the Echo ecosystem. This role is responsible for maintaining existing production systems while actively supporting new platform initiatives and feature rollouts. The ideal candidate has strong hands-on experience with GKE, GitOps-driven deployments, cloud-native networking, and proactive reliability engineering. This role requires close collaboration with application development teams to ensure safe, reliable, and observable production releases. &nbsp; You will:&nbsp; Production Reliability &amp; Ownership Maintain and support existing products within the Echo ecosystem. Ensure high availability, performance, and reliability of platform services. Define, monitor, and improve SLOs, SLIs, and error budgets. Proactively identify system risks and implement reliability improvements. Participate in incident response, troubleshooting, and post-incident reviews. Cloud &amp; Kubernetes (GKE) Deploy, manage, and optimize workloads on Google Kubernetes Engine (GKE). Manage cluster capacity, scaling strategies, and resource allocation. Optimize CPU, memory, and storage utilization to improve performance and reduce cost. Ensure cluster security, upgrades, and best practices are followed. Troubleshoot networking, service mesh (if applicable), ingress, and service-to-service communication issues. GitOps &amp; Release Engineering Implement and manage GitOps-based deployment workflows. Ensure infrastructure and application changes are version-controlled and automated. Work closely with developers to safely release code to production using CI/CD best practices. Support progressive delivery techniques (e.g., canary, blue/green deployments). Reduce deployment risk through automation and validation mechanisms. Observability &amp; Monitoring Implement and enhance observability practices across services. Build and maintain dashboards, alerts, and health metrics. Implement and manage OpenTelemetry (OTEL) for tracing and metrics collection. Ensure proactive alerting aligned with SLOs. Drive improvements in monitoring coverage and signal quality. Networking &amp; System Understanding Strong understanding of Kubernetes networking, services, ingress, load balancing, DNS, and service communication. Diagnose latency, connectivity, and traffic routing issues. Understand how distributed services interact across the ecosystem. &nbsp; You have: 4–7 years of experience in SRE, DevOps, or Platform Engineering roles. Strong hands-on experience managing production workloads on GKE. Solid experience with GitOps practices (ArgoCD, Flux, or similar). Strong understanding of Kubernetes networking and cloud networking fundamentals. Experience optimizing resource allocation and scaling in Kubernetes. Experience implementing observability solutions using OpenTelemetry (OTEL). Experience defining and operating with SLOs and SLIs. Hands-on experience with CI/CD pipelines and automated deployments. Strong troubleshooting and incident management experience. Benefits: Health: medical, dental, and vision Time away: vacation and holidays Development: Generous tuition reimbursement and access to internal professional development resources Equal opportunity employer #LI-Remote &nbsp; Why you’ll love working here: As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.&nbsp; Belonging at LivePerson: We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. &nbsp; The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.&nbsp; This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact&nbsp;recruiting-lp@liveperson.com &nbsp;

Site Reliability Engineer (SRE) II

&nbsp;LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.&nbsp;&nbsp; At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.&nbsp; &nbsp; Overview: The Cloud Devops team at Liveperson is looking for an experienced DevOps engineer: a candidate that takes on challenges, continuously expands his area of expertise and naturally takes ownership of his work. The ideal candidate has a strong engineering background, an eagerness to follow good practices and a desire to apply his skills in the field of DevOps. We will provide you the grounds to succeed, an embracing working environment and very complex and interesting technical challenges to solve. &nbsp; You will:&nbsp; Develop and maintain automation solutions using Python, Terraform, and Bash to streamline deployment, configuration, and management of infrastructure and applications. Collaborate closely with development, operations, and other cross-functional teams to understand project requirements, create automation strategies, and deploy efficient solutions. Utilize cloud technologies and services, with a preference for Google Cloud Platform (GCP), to architect and manage scalable, secure, and highly available infrastructure. Troubleshoot issues across development, testing, and production environments, ensuring rapid resolution and minimal downtime. You have: Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience. Strong knowledge of infrastructure-as-code tools like Terraform and configuration management tools like Ansible. Proven experience of 4 years as a DevOps Engineer or in a similar role. Hands-on experience with containerization technologies like Docker and orchestration tools such as Kubernetes. Solid understanding of Gitlab CI/CD pipelines and related tools. Excellent problem-solving and communication skills. Proven ability to work effectively in a collaborative team environment. &nbsp; &nbsp; Benefits:&nbsp; Health: medical, dental, and vision Time away: vacation and holidays Development: Generous tuition reimbursement and access to internal professional development resources Equal opportunity employer #LI-Remote &nbsp; Why you’ll love working here:&nbsp; As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.&nbsp; Belonging at LivePerson: We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. &nbsp; The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.&nbsp; This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact&nbsp;recruiting-lp@liveperson.com &nbsp; &nbsp;

Cloud Devops III

Location: London, UK&nbsp; Remote Status: Fully Remote (#LI-Remote) LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. Position Overview The Google Partner Sales Lead is a high-impact, revenue-generating role designed for a professional with a hunter mentality and a strategic mindset. You will act as the primary engine for driving sales, strategy, and business development through our alliance with Google Cloud. This is not just a relationship role; it is a sales oriented role responsible for identifying and driving new Google-sourced pipeline, assisting the field sales team with closing complex opportunities via the Google Marketplace, and maximising the financial benefits of the partnership. You Will: Key Responsibilities &amp; Impact Drive Revenue &amp; Pipeline (The Hunter Focus) Generate Net New Business: Aggressively pursue partner-sourced, net-new accounts to drive LivePerson solutions, focusing on uncovering pipelines and accelerating deal cycles through the Google Marketplace. Execute Co-Sell Motions: Drive joint pipeline creation by coordinating co-selling motions between LivePerson field sellers and Google Partner Account Managers and Field Sales Representatives (FSRs). Manage Channel Harmony: Proactively assess and validate partner needs on an ongoing basis, working to resolve channel conflict and ensuring smooth collaboration between internal and external sales teams. Strategic Alliance Management &amp; Governance Joint Business Planning: Develop and execute a comprehensive joint business plan with Google that includes specific revenue goals, solution development, and Go-To-Market activities in EMEA. Governance &amp; Reporting: Maintain a regular cadence of business reviews (QBRs) with Google and LivePerson leadership. You will track and report KPIs including joint pipeline, closed-won revenue, and partner satisfaction. Executive Alignment: Build trusted relationships with key internal stakeholders and Google counterparts, offering strategic advice and thought leadership to grow the business. Marketplace Operations &amp; Financial Optimisation Monetize Partner Programs: Become the expert in Google Cloud partner resources to pursue and win opportunities. You will be responsible for securing and maximising Market Development Funds (MDF) and partner funding programs to support joint demand generation. Marketplace Execution: Act as the subject matter expert on GCP Marketplace, managing co-sell tools to properly operationalise sales plays and launch new revenue workstreams. Enablement &amp; Evangelism Sales Enablement: Provide enablement to LivePerson sales teams on Google value propositions, joint use cases, and partnership benefits to ensure they can effectively co-sell. Campaign Development: Work with marketing to create joint campaigns, events, and thought leadership (webinars, case studies) that showcase the value of the partnership and generate high-quality leads. You Have: Required Skills &amp; Qualifications 6+ years of experience in Alliances, Partnerships, or Channel Management within SaaS, Cloud, Data, or AI solutions. 2+ years of experience within the Google Cloud ecosystem&nbsp; Proven "Hunter" Experience: A demonstrated track record of generating pipeline, driving joint sales, and consistently exceeding revenue targets with ISV or Hyperscaler partnerships. GCP Ecosystem Expertise: Deep understanding of the Google Cloud ecosystem, partner programs, and the mechanics of the GCP Marketplace. Financial Acumen: Experience securing MDF/funding and managing complex commercial agreements. Communication Skills: Exceptional presentation and interpersonal skills, with the ability to advise and persuade senior corporate personnel and C-suite decision-makers. &nbsp; Our Benefits &amp; Perks We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees. 🏥 Health &amp; Wellbeing Medical and Dental Insurance: Comprehensive plans to support your health needs. Wellness Resources: Access to wellbeing resources and programs including our EAP plan.Health &amp; Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling. 💰 Financial Security &amp; Growth Workplace Pension Scheme: To help you plan for your financial future, our default pension setup starts with a 5% Company contribution (when you contribute 4%) and we’ll boost our contribution to 7.5% for any employee contribution of 5% or more. Employee Stock Purchase Program (ESPP): Participate and receive a discount on company shares, allowing you to directly share in LivePerson's success and growth. Additional Insurances: Group Life insurance, Group Income Protection and Group Critical Illness cover.&nbsp; Development: Access to internal professional development resources. 👨‍👩‍👧‍👦 Time Away &amp; Family Support Paid Time Off (PTO): 28 days leave (in addition to Bank Holidays). Plus, because life happens, we offer up to 5 additional Emergency Care Days once your PTO is exhausted - ensuring you're supported during unexpected family or personal situations. Parental Leave Policy: Paid Parental Leave and Maternity support.&nbsp; 💻 Workplace Flexibility Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. We also have access to WeWork space for those who wish to meet colleagues or collaborate in person. &nbsp; Why You’ll Love Working Here As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space. Belonging at LivePerson: Equal Opportunity Employer We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer (EOE). We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law. Accessibility Commitment LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable accommodations to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. Important Candidate Notice The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets. Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com

Google Partner Sales Lead

Location: Remote, USA Remote Status: Fully Remote (#LI-Remote) LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. Position Overview As a Senior Solutions Consultant, you'll play a pivotal role in supporting our largest and most strategic accounts alongside new business initiatives. This role is a hybrid of a Solutions Consultant and a Sales Engineer, focused on architectural design and sales within the technology sector. You'll work closely with Solution Consultants, Sales Executives, Sales Leaders, Account Managers, and Professional Services staff, directly interacting with existing and prospective LivePerson customers. Your contributions will be crucial in achieving the NA revenue target, with commission incentives aligned to these goals. &nbsp; You Will: Key Responsibilities &amp; Impact Provide Strategic Consulting: Be a subject matter expert and thought leader to help transform current and prospective customers. Deliver workshops, develop roadmaps, and present readbacks that address key business outcomes. Support Partner Sales: Collaborate closely with partners to drive sales efforts, ensuring alignment with LivePerson’s solutions, and take ownership of the partner relationship. Architect and Deliver Demonstrations: Build and deliver sophisticated demos around LivePerson's core platforms, including Conversational Cloud, Conversational AI, Voice AI, and Conversational Analytics, along with key partner technologies. Develop Sales Strategies: Partner with sales teams to strategize on winning opportunities, architecting new and custom solutions to showcase product integration into customer infrastructures. Provide Technical Expertise: Offer technical and industry expertise across various business units within LivePerson, including R&amp;D, Marketing, and Partner Relations. Competitive Intelligence: Understand and relay information about competitors, adhering to ethical guidelines. Proposal Development: Collaborate on responses to RFPs, RFIs, RFTs, etc., and occasionally mentor new team members in Solution Consulting. Educational Support: Train Sales and Delivery teams on solutions and support customer conferences as a demo runner or speaker. You Have: Required Skills &amp; Qualifications Experience: Minimum 5 years in Solution Consulting/Pre-Sales Engineering with a track record in large enterprise deals. Product Management experience is a plus. Industry Knowledge: Experience with web, martech, mobile apps, contact centers, voice technology, and AI technologies is preferred. Technical Skills: Proficiency in IVR technologies, HTML, JavaScript, CSS, API concepts, UML diagramming, Agile development workflows, Conversational AI, and cloud infrastructure (GCP or AWS certification is a plus). Education: A BA or BS Degree in Computer Science, Engineering, Mathematics, AI, or related fields. Self-taught and boot camp experiences are also valued. Communication Skills: Exceptional public speaking and written communication abilities. Technical Aptitude: Strong general tech skills, familiarity with OS, office suites, video/photo editing software, and the latest tech developments. The salary range for this role will be between $120,000 to $150,000 USD. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications. Our Benefits &amp; Perks We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees. 🏥 Health &amp; Wellbeing Medical, Dental, and Vision Insurance: Comprehensive plans to support your health needs. Wellness Resources: Access to wellbeing resources and programs including our EAP plan.Health &amp; Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling. 💰 Financial Security &amp; Growth 401(k) Retirement Plan: To help you plan for your financial future by offering both the plan and a 4% employer match (100% match on the first 3% contribution and 50% match on the next 2% contribution) HSA &amp; FSA Plans:&nbsp; To help you plan for health related expenses on a pre-tax basis Employee Stock Purchase Program (ESPP): Participate and receive a discount on company shares, allowing you to directly share in LivePerson's success and growth. Additional Insurances: Basic and supplemental&nbsp; life insurance,&nbsp; Accidental Death &amp; Dismemberment (AD&amp;D) insurance, long-term and short-term disability insurance coverage, legal plan, identity theft protection plan, and critical illness supplemental insurance. Development: Access to internal professional development resources. 👨‍👩‍👧‍👦 Time Away &amp; Family Support Flexible Paid Time Off (PTO): Discretionary PTO package for flexible days off with manager approval. Paid Public Holidays. Generous Parental Leave Policy: Including maternity/paternity support and fertility services. 💻 Workplace Flexibility Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. We also maintain dedicated WeWork space for those who wish to meet colleagues or collaborate in person. Why You’ll Love Working Here As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space. Belonging at LivePerson: Equal Opportunity Employer We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer (EOE). We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law. Accessibility Commitment LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable accommodations to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. Important Candidate Notice The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets. Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com &nbsp; &nbsp;

Senior Solutions Consultant

Location: Mannheim, Germany&nbsp; Remote Status: Fully Remote (#LI-Remote) LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. Position Overview Welcome to the Web&amp;Mobile team at LivePerson! We are a team of ten engineers located across four countries in The US and Europe. We are looking for a Mobile Software Development Engineer with a proven ability to operate in a fast-paced, dynamic environment, build partnerships that drive the business forward, and write code that is simple, understandable, and clean. You see feedback or failure as opportunities to learn and grow, believe in data-driven decision-making as the norm, and align with our core principles while working alongside Conversational AI experts. We are looking for an individual who wants to do more than just code, but also shape and innovate! You Will: Key Responsibilities &amp; Impact Work collaboratively in a cross-functional team (PM, UX, engineering) team to transform user stories into prototypes &amp; production code Design and Implement complex features in our mobile SDK and mobile apps Offer the in-depth knowledge of the iOS platform that’s required by our product team Identify &amp; eliminate performance &amp; scaling issues that ripple from front-end to back-end Provide technical updates and leadership on the progress of mobile initiatives &nbsp; You Have: Required Skills &amp; Qualifications 8+ years of software development experience 5+ years of experience with native development for iOS 5+ years of experience with Swift for iOS Experience working with CoreData Experience working with iOS Accessibility features Experience in setting up CI/CD for the iOS apps Experience working with Web Sockets is an advantage Experience working with UI tests and UI test automation is an advantage Experience with UIKit and Auto Layout Degree in Computer Science or equivalent Experience shipping customer facing apps to the App Store Experience working with Objective-C and converting Objective-C to Swift is an advantage Advanced familiarity with Versioning systems Experience building native frameworks or SDKs that are used by other apps is an advantage Knowledge of the Android platform and/or a will to learn and become an expert in both Android and iOS is an advantage Our Benefits &amp; Perks We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees. 💰 Financial Security &amp; Growth Additional Pension scheme:&nbsp; deferred pension scheme (LivePerson contributes 20%), ESPP and annual bonus depending on achievements Equipment: Internet and Mobile reimbursement Development: Access to internal professional development resources. 👨‍👩‍👧‍👦 Time Away &amp; Family Support Flexible Paid Time Off (PTO): Personal time off 33 days , vacation (28 days) and care days (5) Paid Public Holidays. Volunteering Days:&nbsp; Use them to make a difference in your community. Whether it's a cleanup, supporting a local initiative or holding an “Ehrenamt”, just let us know! We're here to help you create a meaningful impact. 💻 Workplace Flexibility Remote-First Model: Be flexible, work flexibly and from anywhere&nbsp; - no defined working hours or boundaries with offices in Mannheim and Berlin Monthly Connection: Join our monthly connection pizza day in the office! Why You’ll Love Working Here As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space. Belonging at LivePerson: Equal Opportunity Employer We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer (EOE). We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law. Accessibility Commitment LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable accommodations to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. Important Candidate Notice The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets. Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com &nbsp;

Mobile Software Development Engineer

Location: USA Remote Status: Fully Remote (#LI-Remote) LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. Position Overview At LivePerson, the Data Scientist II helps advance Conversational AI by applying research and experimentation with Large Language Models (LLMs) to real-world customer interactions. This role designs and executes applied research initiatives, develops effective prompting and orchestration strategies using deep knowledge of transformer architectures, and optimizes modern LLM inference and retrieval pipelines. The scientist analyzes large-scale conversational datasets to improve Retrieval-Augmented Generation (RAG) systems and builds robust experimentation frameworks for evaluating non-deterministic model outputs. Working closely with other scientists and cross-functional teams, this role translates insights on model behavior into recommendations that inform product and business strategy while staying at the forefront of Generative AI advancements. You Will: Key Responsibilities &amp; Impact Propose, plan, and execute applied research initiatives that will make a real-world impact on Conversational AI using Large Language Models (LLMs) within a commercial setting.&nbsp; Use expert knowledge of Transformer architecture mechanics (Attention, Tokenization, Embeddings) to consistently find the most effective, efficient, stable, explainable, and elegant prompting and orchestration approaches.&nbsp; Utilize modern LLM inference and retrieval pipelines.&nbsp; Analyze large scale conversational datasets for RAG (Retrieval-Augmented Generation) optimization.&nbsp; Bring research-inspired prompt strategies to life within production systems.&nbsp; Create durable, flexible scientific evaluation and experimentation capabilities for non-deterministic model outputs.&nbsp; Present findings on model behavior and context efficacy in ways that inform and guide business and product strategy.&nbsp; Work closely with other scientists.&nbsp; Stay current with the rapidly evolving state of Generative AI. You Have: Required Skills &amp; Qualifications Requires a Master's degree in Computer Science, Artificial Intelligence, Computational Linguistics, Operations Research, Industrial Engineering, or a directly related field plus two (2) years of experience as a data scientist. Must have two (2) years of experience in the following (experience may be gained concurrently): Programming experience in Python Developing and designing Large Language Model (LLM) interaction flows, evaluation frameworks, or advanced prompting strategies Partnering with engineering teams to deploy GenAI/LLM solutions into production Must have one (1) year of experience in the following (experience may be gained concurrently): Experience with Generative AI, including Large Language Models, Prompt Engineering, Retrieval Augmented Generation (RAG), and Semantic Search/Vector Databases Researching and implementing advanced prompting techniques, such as Chain-of-Thought or Few-Shot prompting Experience with dialogue systems and context management Hands on experience with LLM Orchestration Frameworks, such as LangChain / LangGraph Experience with Transformer architectures, specifically understanding Attention mechanisms, Context Windows, and Tokenization constraints Experience with SQL The salary range for this role will be between $120,000 to $145,000 USD. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications. Our Benefits &amp; Perks We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees. 🏥 Health &amp; Wellbeing Medical, Dental, and Vision Insurance: Comprehensive plans to support your health needs. Wellness Resources: Access to wellbeing resources and programs including our EAP plan.Health &amp; Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling. 💰 Financial Security &amp; Growth 401(k) Retirement Plan: To help you plan for your financial future by offering both the plan and a 4% employer match (100% match on the first 3% contribution and 50% match on the next 2% contribution) HSA &amp; FSA Plans:&nbsp; To help you plan for health related expenses on a pre-tax basis Employee Stock Purchase Program (ESPP): Participate and receive a discount on company shares, allowing you to directly share in LivePerson's success and growth. Additional Insurances: Basic and supplemental&nbsp; life insurance,&nbsp; Accidental Death &amp; Dismemberment (AD&amp;D) insurance, long-term and short-term disability insurance coverage, legal plan, identity theft protection plan, and critical illness supplemental insurance. Development: Access to internal professional development resources. 👨‍👩‍👧‍👦 Time Away &amp; Family Support Flexible Paid Time Off (PTO): Discretionary PTO package for flexible days off with manager approval. Paid Public Holidays. Generous Parental Leave Policy: Including maternity/paternity support and fertility services. 💻 Workplace Flexibility Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. We also maintain dedicated WeWork space for those who wish to meet colleagues or collaborate in person. Why You’ll Love Working Here As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space. Belonging at LivePerson: Equal Opportunity Employer We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer (EOE). We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law. Accessibility Commitment LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable accommodations to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. Important Candidate Notice The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets. Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com &nbsp; &nbsp;

Data Scientist II

Location: USA&nbsp; Remote Status: Fully Remote (#LI-Remote) LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. Position Overview Our goal is to deliver the next-generation of Conversational AI (CAI) by leveraging and creating the latest in Generative AI technology. We are looking for a Principal Engineer to design and implement the latest Contact Center as a service Messaging and AI solutions, reporting directly to the Head of Architecture. This role includes working with the LivePerson Core platform team, other architects and senior engineers in the team. As a lead engineer, the engineer will be instrumental in designing&nbsp; the solutions that resolve some major brand challenges in the area of Voice, various SDk for the platform, LLM based AI solutions, 3rd party integrations etc of LivePerson. &nbsp;&nbsp;&nbsp; &nbsp; You Will: Key Responsibilities &amp; Impact Design and develop modernized Contact Center as a service Messaging and AI products that push the boundaries of what's possible Lead and mentor engineering teams, setting technical direction and best practices Partner with architecture team to shape requirements and translate vision into scalable solutions Part of SCRUM team(s) for day to day responsibilities. Design, implement cloud-native applications that are resilient, scalable, and built for the future Integrate and various solutions including Voice applications, platform SDK, LLM based AI solutions and services as required in the Product Drive engineering excellence through comprehensive test automation and quality-first delivery You Have: Required Skills &amp; Qualifications Bachelor's or Master's degree in Computer Science, Communications, or related field 10+ years building full-stack applications with Java and Node.js (Vue is a plus) 5+ years designing and architecting enterprise-grade SaaS Products 2+ years building real time voice solution 2+ years shipping AI products to production (nice to have) Deep experience with cloud platforms, Kubernetes (GCP experience is a plus) Experience in Agile methodologies like Scrum Experience debugging/testing distributed microservice applications&nbsp; Knowledgeable of technologies such as Kafka, Redis and NoSql Experience building RESTful microservices Background in data analytics and reporting tools, especially for contact centers and conversational analytics (nice to have) Proven track record of leading with technical expertise within and across engineering teams. The salary range for this role will be between $170,000 - $200,000 USD. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications. Our Benefits &amp; Perks We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees. 🏥 Health &amp; Wellbeing Medical, Dental, and Vision Insurance: Comprehensive plans to support your health needs. Wellness Resources: Access to wellbeing resources and programs including our EAP plan.Health &amp; Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling. 💰 Financial Security &amp; Growth 401(k) Retirement Plan: To help you plan for your financial future by offering both the plan and a 4% employer match (100% match on the first 3% contribution and 50% match on the next 2% contribution) HSA &amp; FSA Plans:&nbsp; To help you plan for health related expenses on a pre-tax basis Employee Stock Purchase Program (ESPP): Participate and receive a discount on company shares, allowing you to directly share in LivePerson's success and growth. Additional Insurances: Basic and supplemental&nbsp; life insurance,&nbsp; Accidental Death &amp; Dismemberment (AD&amp;D) insurance, long-term and short-term disability insurance coverage, legal plan, identity theft protection plan, and critical illness supplemental insurance. Development: Access to internal professional development resources. 👨‍👩‍👧‍👦 Time Away &amp; Family Support Flexible Paid Time Off (PTO): Discretionary PTO package for flexible days off with manager approval. Paid Public Holidays. Generous Parental Leave Policy: Including maternity/paternity support and fertility services. 💻 Workplace Flexibility Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. We also maintain dedicated WeWork space for those who wish to meet colleagues or collaborate in person. Why You’ll Love Working Here As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space. Belonging at LivePerson: Equal Opportunity Employer We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer (EOE). We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law. Accessibility Commitment LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable accommodations to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. Important Candidate Notice The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets. Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com &nbsp;

Principal Engineer

LivePerson is the global leader in digital communications solutions with the mission is to transform the relationship between brands and consumers. We invest heavily in artificial intelligence, bots, big data technologies, real-time analytics and messaging solutions, all hosted on our dynamic open platform. We give our employees the opportunity to shape the future of the organization and design their own career. &nbsp; Network Operations Center (NOC) is responsible for monitoring LivePerson services. LivePerson NOC is monitoring 6 data centers around the world, with ~6K servers. The data centers serve ~10K customers, with millions of visitors, and thousands of real time engagements. What You Will Own? Monitor LivePerson services and servers and handle incidents quickly and professionally, to ensure a high level of services availability and performance. Trigger operational procedures for various types of production incidents Troubleshoot Production incidents Manage internal incident notifications, in order to update LivePerson’s employees and management about any service degradation or impact in real time Interact frequently with the LivePerson Support division, in order to make sure that service incidents reported by customers are handled properly and resolved timely. Actively participate in customer affecting incidents, by providing data, clear communication and status updates. &nbsp; What You Need for Success? Must: At least one year of experience in a similar role, 1.5-2 years is a big advantage. Ability to operate in a 24x7 operational environment (working in shifts) - Including weekends and holidays Ability to work 8-9 hours shifts, 5 shifts a week (07:00-15:00 , 15:00-23:00, 23:00-07:00, Local time) Working in a hybrid mode - Onsite except night and weekend shifts Ability to handle stressful situations with a level headed approach Excellent verbal and writing skills (English) Excellent communication skills Multitasking skills, capable of reacting quickly to multiple issues in parallel, and following established procedures to implement solutions. GCP background / experience operating in a linux environment Familiarity with Networking concepts. &nbsp; Advantage: Working with Monitoring tools (Zabbix, Prometheus, Grafana, Anodot) Scripting/Programming knowledge Relevant courses and certifications (MCSE, CCNA...) Benefits: &nbsp; Health: medical, dental, and vision Time away: 28 vacation days Development: Generous tuition reimbursement and access to internal professional development resources.&nbsp; Additional: Food Vouchers. Why you’ll love working here: As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.&nbsp; Belonging at LivePerson: We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.&nbsp; This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact&nbsp;recruiting-lp@liveperson.com &nbsp;

NOC Engineer II

Software Development Engineer III - NodeJS/Python Backend Engineer India (Remote/Hyderabad) Work Timings: 1 PM to 10 PM IST LivePerson (NASDAQ: LPSN) is a leading customer engagement company, creating digital experiences powered by Curiously Human AI. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month. You'll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the well-being of others and yourself. Job Description: Senior Software Engineer (Node.js, Python, Cloud Native, Generative AI) - 8+ Years Experience from a Product Based IT Company. Overview: As a Senior Software Engineer on the Conversational AI team at LivePerson, you’ll play a critical role in shaping the future of our AI-driven customer experiences. You will join the group responsible for our LLM Platform, Copilot products, and Knowledge AI services, bridging the gap between traditional automation and next-generation Generative AI. You will serve as a technical leader and mentor for a small team of engineers, driving best practices in distributed systems and software architecture. If you have a passion for building reliable, scalable, and high-performance services and possess exceptional technical expertise, we want to hear from you. Responsibilities: Technical Leadership &amp; System Design: Own the design and implementation of critical backend components. You will build high-volume, low-latency applications for mission-critical systems, ensuring high availability and performance. Distributed Systems Engineering: Create reliable, scalable, and high-performance services. Your work will require a deep understanding of Computer Science fundamentals and practical experience building large-scale distributed systems. Complex Problem Solving: Expertly navigate complex systems and domains to identify key challenges and create plans to address them. Lead by Example: Lead by example through the quality of your code and your approach to your work. Operational Excellence: Debug production issues, maintain existing codebases, and ensure the stability of the platform. You will participate in on-call rotations to support mission-critical services. Team Growth: Level up the team through code review feedback and knowledge sharing sessions, and assist in the onboarding of new engineering hires. &nbsp; Qualification: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). Solid understanding of Data Structures and Algorithm Design Deep proficiency in Node.js (for high-concurrency orchestration and backend services) AND Python (for AI/ML logic and data processing) Practical experience building applications utilizing LLMs (OpenAI, Anthropic, etc.), RAG (Retrieval-Augmented Generation), and Vector Databases. Expert-level knowledge of Databases (SQL, NoSQL) like Cassandra, MySQL Experience with Data Processing frameworks like Kafka, Airflow, Apache Spark, Hadoop Experience building REST APIs and debugging distributed microservice-based applications Experience in Kubernetes Experience with Git, Jenkins, and other Development tools Cloud expertise in either Google Cloud Platform (GCP) or Amazon Web Services (AWS) Benefits: Personal time off 15 days - Casual (6) days &amp; Sick Days (6) Medical Insurance: 8 Lakhs Family Floater that covers employee, spouse, 3 children and parents or In-laws Group Personal Accident: 3x of the employee’s Gross Salary Group Term Life: 3x of the employee’s Gross Salary Volunteering Days – Use them to make a difference in your community. Whether it's a cleanup, supporting a local initiative or holding an “Ehrenamt”, just let us know! We're here to help you create a meaningful impact. Financial &amp; Growth Employee Stock Program (ESPP): Participate in our Employee Stock Participation Program and receive a discount on company shares, allowing you to share in LivePerson's success. Learning &amp; Development: We actively support your professional journey with robust programs for growth and learning development, including allocated stipends, ensuring you reach your full potential. Why You’ll Love Working Here As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space. Belonging at LivePerson We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer. We believe that diverse perspectives drive innovation.&nbsp; Accessibility Commitment LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable adjustments to job applicants with disabilities. Applicants who require a reasonable adjustment for any part of the application or hiring process should inform their recruiting contact upon initial connection. Important Candidate Notice The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets. Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson&nbsp; employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com &nbsp;

Software Development Engineer III - Node JS/ Python

Remote Status: Fully Remote (#LI-Remote) LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. Position Overview We are seeking a Product Designer to shape intuitive, elegant, and scalable experiences across our AI Simulation &amp; Governance product portfolio. &nbsp; This role sits at the intersection of product strategy, systems thinking, and user experience. You will partner closely with Product Managers, Engineering, and cross-functional stakeholders to design high-impact solutions that drive measurable customer and business outcomes. &nbsp; You will help define product vision, elevate our design standards, and ensure that customer insight meaningfully informs every decision. We are looking for a designer who thrives in complexity, someone who can bring clarity to ambiguity and translate sophisticated workflows into cohesive, human-centered experiences. You Will: Key Responsibilities &amp; Impact Design Strategy &amp; Execution: Lead end-to-end design for key product initiatives within the AI Simulation &amp; Governance portfolio, moving projects seamlessly from discovery through delivery. Translate complex workflows into intuitive, scalable user experiences that simplify data-intensive interfaces for enterprise users. Present design rationale and concepts clearly to stakeholders and leadership, ensuring alignment between design vision and business goals. Research &amp; Validation: Conduct user research and usability testing to validate design hypotheses and ensure customer insights meaningfully inform every product decision. Leverage data and user insights to iterate on existing features, driving a continuous improvement cycle for the Conversational Cloud. Systems Thinking &amp; Collaboration: Contribute to and evolve our design system to ensure consistency and scalability across the entire product ecosystem. Partner with Product and Engineering on roadmap planning and prioritization, ensuring technical feasibility without compromising on the user experience. Champion accessibility and usability, ensuring all designs meet high standards of inclusivity (WCAG) and industry best practices. You Have: Required Skills &amp; Qualifications Professional Experience &amp; Education 5+ years of professional experience in product design, specifically within SaaS or enterprise software environments. A Bachelor’s degree in Design, HCI, or a related field, or equivalent practical experience (e.g., 8+ years of professional design experience). A strong portfolio demonstrating advanced systems thinking and the ability to solve complex, data-heavy architectural problems. Technical Expertise Deep proficiency in Figma and other modern design and prototyping tools. Demonstrable understanding of AI-driven products, specifically regarding how to design for non-deterministic outputs and complex data workflows. Experience with user research methodologies, including synthesizing qualitative and quantitative findings into actionable product insights. Attributes &amp; Mindset Comfort with ambiguity and the ability to thrive in a fast-moving, high-growth environment. Strong communication skills, with the ability to articulate "the why" behind design choices to both technical and non-technical peers. A proactive, results-oriented approach to problem-solving, taking full ownership of initiatives from concept to launch. The hourly rate for this 6-month fixed-term role is $62.00 – $66.00 USD. Final compensation is based on a combination of factors, including specialized AI design experience, portfolio complexity, and geographic location. Why You’ll Love Working Here As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space. Belonging at LivePerson: Equal Opportunity Employer We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer (EOE). We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law. Accessibility Commitment LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable accommodations to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. Important Candidate Notice The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets. Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com

Product Designer (6 Month Fixed Term Contract)

Location: USA Remote Status: Fully Remote (#LI-Remote) LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. Position Overview In this role as a Software Development Engineer II BE, you will be a highly contributing member of the team building Syntrix Core — the engine behind LivePerson's synthetic customer simulation platform. Syntrix enables enterprise teams to simulate realistic customer conversations at scale, accelerating contact center testing, agent training, and AI model evaluation. You will work alongside Principal Engineers and Architects to design and build the systems that power AI-driven simulations across a multi-tenant, cloud-native architecture. You must be a collaborative team player, motivated by the challenge of building reliable AI-powered infrastructure, and eager to grow through the delivery of industry-shifting products. &nbsp; You Will: Key Responsibilities &amp; Impact Learn new technologies and architectures, including work with uniform data layers, integrations with contact center providers, and new product development.&nbsp; Work with leadership to bring your engineering experience to the table and ideate new features and functionality Design, build, and maintain Python-based backend services that orchestrate AI agent workflows using LangChain and LangGraph Contribute to the development of a multi-tenant simulation platform handling high volumes of concurrent AI-driven conversations in a public cloud environment Integrate with contact center providers (such as LivePerson) and external LLM providers through a unified gateway abstraction Build and extend REST APIs using the Litestar framework, following strong typing and Pydantic-based data modeling patterns Work with Couchbase for conversation state persistence, implementing optimistic concurrency patterns (CAS locking) for correctness in multi-pod deployments Write high-quality, well-tested code with a focus on behavior-driven unit and integration testing You Have: Required Skills &amp; Qualifications Bachelor's degree in Computer Science or related field 4+ years of software development experience Strong proficiency in Python, including async/await patterns, type annotations, and familiarity with the Python ecosystem (uv, ruff,&nbsp; mypy) 3+ years of experience building microservices, RESTful APIs, and production backend systems deployed to Kubernetes Experience with Couchbase, PostgreSQL, Firestore, or other NoSQL/document databases Familiarity with Kafka Experience with Docker and Kubernetes for containerized, cloud-native deployments Strong understanding of distributed systems, including optimistic concurrency, idempotency, and stateless service design Solid understanding of data structures, algorithm design, and object-oriented principles Experience with Git and modern CI/CD workflows (GitLab CI preferred) Analytical and problem-solving skills with a customer-centric mindset Advocating and executing on automated testing strategies across all developed code Good to have: Experience with AI/ML frameworks or LLM application development — LangChain, LangGraph, or similar agent orchestration tools are a strong plus Experience with Pydantic and Litestar (or FastAPI/Starlette) Familiarity with LLM providers: Anthropic Claude, OpenAI GPT, Google VertexAI The salary range for this role will be between $130,000 - $150,000 USD. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications. Our Benefits &amp; Perks We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees. 🏥 Health &amp; Wellbeing Medical, Dental, and Vision Insurance: Comprehensive plans to support your health needs. Wellness Resources: Access to wellbeing resources and programs including our EAP plan.Health &amp; Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling. 💰 Financial Security &amp; Growth 401(k) Retirement Plan: To help you plan for your financial future by offering both the plan and a 4% employer match (100% match on the first 3% contribution and 50% match on the next 2% contribution) HSA &amp; FSA Plans:&nbsp; To help you plan for health related expenses on a pre-tax basis Employee Stock Purchase Program (ESPP): Participate and receive a discount on company shares, allowing you to directly share in LivePerson's success and growth. Additional Insurances: Basic and supplemental&nbsp; life insurance,&nbsp; Accidental Death &amp; Dismemberment (AD&amp;D) insurance, long-term and short-term disability insurance coverage, legal plan, identity theft protection plan, and critical illness supplemental insurance. Development: Access to internal professional development resources. 👨‍👩‍👧‍👦 Time Away &amp; Family Support Flexible Paid Time Off (PTO): Discretionary PTO package for flexible days off with manager approval. Paid Public Holidays. Generous Parental Leave Policy: Including maternity/paternity support and fertility services. 💻 Workplace Flexibility Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. We also maintain dedicated WeWork space for those who wish to meet colleagues or collaborate in person. Why You’ll Love Working Here As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space. Belonging at LivePerson: Equal Opportunity Employer We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer (EOE). We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law. Accessibility Commitment LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable accommodations to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. Important Candidate Notice The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets. Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com &nbsp;

Software Development Engineer II

Location: USA Remote Status: Fully Remote (#LI-Remote) LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. Position Overview In this role as a Software Development Engineer II, you will be a highly contributing member of the team building Syntrix Evals — the AI evaluation framework behind LivePerson's synthetic customer simulation platform. Syntrix Evals enables enterprise teams to automatically score and analyze AI-driven conversations at scale, providing deep insight into agent performance, simulation outcomes, and LLM quality. You will work alongside the broader Syntrix engineering team to design and build the event-driven microservices, messaging infrastructure, and evaluation pipelines that power this system. You must be a collaborative team player, motivated by the challenge of building reliable, high-throughput data pipelines, and curious about the intersection of distributed systems and applied AI. You Will: Key Responsibilities &amp; Impact Design, build, and maintain Java-based services that process simulation lifecycle events and conversation data through event-driven pipelines Build and extend the transport-agnostic messaging library supporting RabbitMQ, Apache Kafka, and Google Cloud Pub/Sub Contribute to the LLM evaluation pipeline — resolving Freemarker-templated metric prompts, calling the LLM Gateway, and storing scored results in Couchbase Develop and extend the Evals REST API for querying simulation results, conversation assessments, and agent performance metrics Work on routing and fan-out logic in the simulation event router, bridging Kafka streams and RabbitMQ queues in a hybrid architecture Implement reliable message processing patterns: retry with exponential backoff, Dead Letter Queues, and idempotent operations for correctness across multi-pod deployments Maintain and evolve the custom metrics model, including classification criteria, success criteria, and multi-select evaluation support Work with Couchbase for document persistence, implementing optimistic concurrency patterns (CAS locking) for consistency under concurrent processing Write high-quality, well-tested code with a focus on behavior-driven unit and integration testing Participate in on-call rotation and contribute to production observability with structured logging, Prometheus metrics, and OpenTelemetry tracing You Have: Required Skills &amp; Qualifications 4+ years of software development experience Strong proficiency in Java, including Java 21 features, and experience with the Spring Boot ecosystem (Spring Data, Spring AMQP, Spring Actuator) Experience building event-driven services with message brokers such as RabbitMQ, Apache Kafka, or Google Pub/Sub Familiarity with Couchbase, MongoDB, or other document/NoSQL databases Experience with Docker and Kubernetes for containerized, cloud-native deployments Solid understanding of distributed systems concepts: optimistic concurrency, idempotency, retry strategies, and stateless service design Experience with Git and modern CI/CD workflows (GitLab CI preferred) Solid understanding of data structures, algorithm design, and object-oriented principles Analytical and problem-solving skills with a customer-centric mindset Commitment to automated testing strategies across all developed code Good to have: Experience with Apache Avro or other binary serialization formats (Protobuf, Thrift) Familiarity with LLM integration or AI evaluation frameworks Experience with template engines such as Freemarker or similar Familiarity with Google Cloud Platform (GCP) and GKE Experience with Prometheus/Grafana for metrics and observability Exposure to multi-tenancy patterns in SaaS or enterprise platforms Will be expected to use: Programming Language: Java 21 Frameworks: Spring Boot 3, Spring AMQP, Spring Data Couchbase Messaging: RabbitMQ (AMQP + Streams), Apache Kafka, Google Cloud Pub/Sub Serialization: Apache Avro, Jackson JSON Database: Couchbase Build Tools: Maven and Gradle Deployment: Docker, Kubernetes (GKE) Observability: SLF4J/Logback (logstash-logback-encoder), Prometheus, OpenTelemetry Version Control: GitLab Collaboration: Agile/Scrum, Jira, Confluence The salary range for this role will be between $120,000 to $135,000 USD. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications. Our Benefits &amp; Perks We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees. 🏥 Health &amp; Wellbeing Medical, Dental, and Vision Insurance: Comprehensive plans to support your health needs. Wellness Resources: Access to wellbeing resources and programs including our EAP plan.Health &amp; Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling. 💰 Financial Security &amp; Growth 401(k) Retirement Plan: To help you plan for your financial future by offering both the plan and a 4% employer match (100% match on the first 3% contribution and 50% match on the next 2% contribution) HSA &amp; FSA Plans:&nbsp; To help you plan for health related expenses on a pre-tax basis Employee Stock Purchase Program (ESPP): Participate and receive a discount on company shares, allowing you to directly share in LivePerson's success and growth. Additional Insurances: Basic and supplemental&nbsp; life insurance,&nbsp; Accidental Death &amp; Dismemberment (AD&amp;D) insurance, long-term and short-term disability insurance coverage, legal plan, identity theft protection plan, and critical illness supplemental insurance. Development: Access to internal professional development resources. 👨‍👩‍👧‍👦 Time Away &amp; Family Support Flexible Paid Time Off (PTO): Discretionary PTO package for flexible days off with manager approval. Paid Public Holidays. Generous Parental Leave Policy: Including maternity/paternity support and fertility services. 💻 Workplace Flexibility Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. We also maintain dedicated WeWork space for those who wish to meet colleagues or collaborate in person. Why You’ll Love Working Here As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space. Belonging at LivePerson: Equal Opportunity Employer We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer (EOE). We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law. Accessibility Commitment LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable accommodations to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. Important Candidate Notice The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets. Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com &nbsp; &nbsp;

SDE II

Location: USA Remote Status: Fully Remote (#LI-Remote) LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. Position Overview We are looking for a highly motivated and skilled Full Stack Software Developer to join our engineering team. You will play a key role in designing, developing, and maintaining our next-generation applications. This position requires a strong focus on both back-end and front-end development, working with our core stack to deliver performant and scalable solutions. You Will: Key Responsibilities &amp; Impact Design, develop, and deploy scalable back-end services. Build responsive and intuitive front-end user interfaces. Collaborate with product managers, designers, and other engineers to define and implement new features. Maintain and improve the performance, quality, and responsiveness of existing applications. Write clean, well-tested, and maintainable code. Troubleshoot, debug, and upgrade existing systems. On call rotation You Have: Required Skills &amp; Qualifications Proven professional experience with NodeJS for back-end development. Familiarity with relational and NoSQL databases, specifically Couchbase. Solid understanding of software development best practices, version control (Git), and CI/CD pipelines. Required cloud deployment experience, preferably Google Cloud Platform (GCP), but AWS or Azure experience is also acceptable. Ideal &amp; Preferred Skills: Strong experience with our current stack: NestJS (for back-end) and Vue (for front-end). Experience with modern front-end frameworks such as React or Angular. Experience with conversational AI/large language models; Claude. Experience with internationalization, localization, and accessibility. Will be expected to use: Programming Languages: JavaScript/TypeScript (NodeJS) Back-end Framework: NestJS Front-end Framework: Vue Database: Couchbase Version Control: GitLab Deployment: Docker, Kubernetes (or similar cloud deployment tools) Collaboration: Agile/Scrum methodologies, Jira, Confluence The salary range for this role will be between $120,000 to $135,000 USD. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications. Our Benefits &amp; Perks We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees. 🏥 Health &amp; Wellbeing Medical, Dental, and Vision Insurance: Comprehensive plans to support your health needs. Wellness Resources: Access to wellbeing resources and programs including our EAP plan.Health &amp; Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling. 💰 Financial Security &amp; Growth 401(k) Retirement Plan: To help you plan for your financial future by offering both the plan and a 4% employer match (100% match on the first 3% contribution and 50% match on the next 2% contribution) HSA &amp; FSA Plans:&nbsp; To help you plan for health related expenses on a pre-tax basis Employee Stock Purchase Program (ESPP): Participate and receive a discount on company shares, allowing you to directly share in LivePerson's success and growth. Additional Insurances: Basic and supplemental&nbsp; life insurance,&nbsp; Accidental Death &amp; Dismemberment (AD&amp;D) insurance, long-term and short-term disability insurance coverage, legal plan, identity theft protection plan, and critical illness supplemental insurance. Development: Access to internal professional development resources. 👨‍👩‍👧‍👦 Time Away &amp; Family Support Flexible Paid Time Off (PTO): Discretionary PTO package for flexible days off with manager approval. Paid Public Holidays. Generous Parental Leave Policy: Including maternity/paternity support and fertility services. 💻 Workplace Flexibility Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. We also maintain dedicated WeWork space for those who wish to meet colleagues or collaborate in person. Why You’ll Love Working Here As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space. Belonging at LivePerson: Equal Opportunity Employer We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer (EOE). We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law. Accessibility Commitment LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable accommodations to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. Important Candidate Notice The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets. Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com &nbsp; &nbsp;

Full Stack Software Developer

Location: Mannheim, Germany&nbsp; Remote Status: Fully Remote (#LI-Remote) LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. Position Overview As a Senior Technical Product Manager, you will join the LivePerson Analytics Product team and be responsible for the Analytics suite, including Data services, Analytics Studio, Report Center, Data Transporter etc. The core responsibility is to define the strategy and execution for tools and services that leverage conversational data to provide actionable customer and internal insights. As the Senior Product Manager for Analytics, you will lead the development and execution of our Analytics capabilities, focusing on leveraging conversational data to provide actionable customer and internal insights. You will collaborate closely with cross-functional teams, including Engineering, Data Science, Sales, and Customer Success, to define product strategy, prioritize features, and deliver innovative solutions that ensure scalability, reliability, and best-in-class experiences for brands. You Will: Key Responsibilities &amp; Impact Develop and articulate a clear product vision and strategy for our end-to-end Analytics platform, ensuring it empowers customers and internal teams to gain actionable insights from Conversational Data. Define, review, and prioritize features for the Analytic Studio/Builder and Report Center, focusing on an intuitive user experience for data exploration, visualization, and report scheduling. Manage the product roadmap for Data Services and Data Transporter, guaranteeing the timely, accurate, and scalable ingestion and preparation of petabyte-scale conversational data streams. Work closely with Data Science and Engineering teams to integrate Conversational Intelligence (AI/ML-derived insights) features directly into the core analytics products. Define and track key performance indicators (KPIs) and data quality metrics for all data pipelines and analytic tools, ensuring high data reliability, freshness, and tool usage. Act as the primary interface between Analytics users (internal and external) and the Data Engineering teams, translating complex data requirements into clear, technical specifications. You Have: Required Skills &amp; Qualifications Bachelor's degree in Computer Science, Engineering, Business, or a related field (MBA preferred). 7+ years of experience in product management, with a track record of successfully launching and managing SaaS analytics and reporting products or platforms. Deep understanding of data warehousing, business intelligence (BI) tools, reporting systems, high-scale data processing, event-driven architectures, and cloud infrastructure. Proven ability to develop and execute product strategy for data and analytics products, prioritize features, and drive product roadmap planning in a fast-paced, agile environment. Strong analytical skills, with the ability to gather and interpret data, identify trends in product usage, and make data-driven decisions. Excellent communication, collaboration, and leadership skills, with the ability to influence and inspire cross-functional teams (e.g., Data Engineering, Data Science, Design). Experience working with enterprise customers on their reporting and analytics needs and a strong customer focus, with the ability to empathize with customer data consumption pain points. Passion for innovation, creativity, and solving complex data and reporting challenges to deliver impactful, self-service solutions. Product Coverage Scope: Report Center &amp; Analytic Studio/Builder: Tools for creating, visualizing, and sharing reports, dashboards, and custom analytics using conversational data. Data Transporter &amp; Data Services: Infrastructure and pipelines for extracting, transforming, and loading (ETL) large volumes of raw conversational data (e.g., transcripts, metadata, bot interactions) into analytical data stores. Conversational Intelligence (Conv Intelligence) Analytics: Features that leverage AI/ML to derive insights from conversations, suchg as sentiment analysis, topic clustering, and intent detection, and making these insights available through the Analytic Studio. Our Benefits &amp; Perks We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees. 💰 Financial Security &amp; Growth Additional Pension scheme:&nbsp; deferred pension scheme (LivePerson contributes 20%), ESPP and annual bonus depending on achievements Equipment: Internet and Mobile reimbursement Development: Access to internal professional development resources. 👨‍👩‍👧‍👦 Time Away &amp; Family Support Flexible Paid Time Off (PTO): Personal time off 33 days , vacation (28 days) and care days (5) Paid Public Holidays. Volunteering Days:&nbsp; Use them to make a difference in your community. Whether it's a cleanup, supporting a local initiative or holding an “Ehrenamt”, just let us know! We're here to help you create a meaningful impact. 💻 Workplace Flexibility Remote-First Model: Be flexible, work flexibly and from anywhere&nbsp; - no defined working hours or boundaries with offices in Mannheim and Berlin Monthly Connection: Join our monthly connection pizza day in the office! Why You’ll Love Working Here As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space. Belonging at LivePerson: Equal Opportunity Employer We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer (EOE). We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law. Accessibility Commitment LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable accommodations to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. Important Candidate Notice The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets. Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com &nbsp; &nbsp;

Senior Technical Product Manager- Analytics

Location: USA&nbsp; Remote Status: Fully Remote (#LI-Remote) LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. Position Overview LivePerson transforms customer care from voice calls to mobile messaging. Our cloud-based software platform, LiveEngage, allows brands with millions of customers and tens of thousands of care agents to deliver digital at scale. The market leader in real-time intelligent customer engagement. As a B2B SaaS company with 20 years of experience and the heart of a startup, we work day in and day out to help our customers live out our mission of creating lasting, meaningful connections with their customers. The Cloud Devops team at Liveperson is looking for a Junior DevOps Engineer: a candidate that takes on challenges, continuously expands his area of expertise and naturally takes ownership of his work. The ideal candidate has a strong engineering background, an eagerness to follow good practices and a desire to apply his skills in the field of DevOps. We will provide you the grounds to succeed, an embracing working environment and very complex and interesting technical challenges to solve. You Will: Key Responsibilities &amp; Impact Develop and maintain automation solutions using Python, Terraform, Ansible, and Bash to streamline deployment, configuration, and management of infrastructure and applications. Collaborate closely with development, operations, and other cross-functional teams to understand project requirements, create automation strategies, and deploy efficient solutions. Utilize cloud technologies and services, with a preference for Google Cloud Platform (GCP), to architect and manage scalable, secure, and highly available infrastructure. Troubleshoot issues across development, testing, and production environments, ensuring rapid resolution and minimal downtime You Have: Required Skills &amp; Qualifications Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience. Proven experience of 2 years&nbsp; in Python programming with a focus on automation and scripting. Hands-on experience with containerization technologies like Docker and orchestration tools such as Kubernetes. knowledge of infrastructure-as-code tools like Terraform and configuration management tools like Ansible. Excellent problem-solving and communication skills. Proven ability to work effectively in a collaborative team environment. The salary range for this role will be between $90,000 - $110,000 USD. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications. Our Benefits &amp; Perks We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees. 🏥 Health &amp; Wellbeing Medical, Dental, and Vision Insurance: Comprehensive plans to support your health needs. Wellness Resources: Access to wellbeing resources and programs including our EAP plan.Health &amp; Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling. 💰 Financial Security &amp; Growth 401(k) Retirement Plan: To help you plan for your financial future by offering both the plan and a 4% employer match (100% match on the first 3% contribution and 50% match on the next 2% contribution) HSA &amp; FSA Plans:&nbsp; To help you plan for health related expenses on a pre-tax basis Employee Stock Purchase Program (ESPP): Participate and receive a discount on company shares, allowing you to directly share in LivePerson's success and growth. Additional Insurances: Basic and supplemental&nbsp; life insurance,&nbsp; Accidental Death &amp; Dismemberment (AD&amp;D) insurance, long-term and short-term disability insurance coverage, legal plan, identity theft protection plan, and critical illness supplemental insurance. Development: Access to internal professional development resources. 👨‍👩‍👧‍👦 Time Away &amp; Family Support Flexible Paid Time Off (PTO): Discretionary PTO package for flexible days off with manager approval. Paid Public Holidays. Generous Parental Leave Policy: Including maternity/paternity support and fertility services. 💻 Workplace Flexibility Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. We also maintain dedicated WeWork space for those who wish to meet colleagues or collaborate in person. Why You’ll Love Working Here As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space. Belonging at LivePerson: Equal Opportunity Employer We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer (EOE). We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law. Accessibility Commitment LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable accommodations to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. Important Candidate Notice The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets. Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com &nbsp; &nbsp;

DevOps Engineer

&nbsp;Location: USA&nbsp; Remote Status: Fully Remote (#LI-Remote) LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. Position Overview This role focuses on the end-to-end AI lifecycle, encompassing systems for products Conversational AI, Conversational Builder, Agent Assist, KAI etc. You will be responsible for defining the technical roadmap to enhance AI accuracy, scalability, and performance, ensuring seamless and intelligent handling of customer interactions. Your work will directly impact customer satisfaction and operational efficiency by leveraging cutting-edge LLMs and natural language processing to deliver world-class conversational experiences.You will collaborate closely with cross-functional teams, including Engineering, Data Science, Sales, and Customer Success, to define product strategy, prioritize features, and deliver innovative solutions that ensure scalability, reliability, and best-in-class experiences for brands. You Will: Key Responsibilities &amp; Impact Product Strategy: Develop and articulate a clear product vision and strategy for Conversational AI Teams, ensuring alignment with the company's goals and strategic advancements. Feature Prioritization: Define, review feature requests, and prioritize product features and enhancements based on customer feedback, market research, competitive analysis, and business objectives, focusing on message processing, real-time routing, and system scalability. Roadmap Planning: Create and maintain a detailed product roadmap, outlining key milestones, dependencies, and timelines for delivering new AI capabilities that enhance conversation handling and agent assist features. Cross-Functional Collaboration: Work closely with Engineering, Infrastructure, Cloud, AI/ML teams, Sales, and Customer Success to align priorities and drive execution of platform improvements that optimize system performance and reliability. Scalability and Performance: Champion a platform-first approach, ensuring the Conversational AI platform infrastructure is designed for high availability, low latency, and the ability to process billions of messages with optimal efficiency. Market Analysis: Conduct ongoing research and analysis to identify emerging trends in large-scale messaging, Conversational AI, AI-driven routing, and emerging LLM trends to inform platform evolution Customer Engagement: Engage with enterprise customers, partners, and internal stakeholders to gather insights on performance bottlenecks, pain points, and evolving needs, translating feedback into actionable product improvements. Go-to-Market Strategy: Partner with Marketing, Sales, and Customer Success teams to develop go-to-market strategies, ensuring seamless adoption of new platform features and driving overall business impact. Performance Tracking: Define key performance indicators (KPIs) and metrics to measure the effectiveness of Conversational AI platform capabilities, leveraging data to optimize performance, reduce latencies, and improve AI routing and resolution accuracy. Thought Leadership: Stay informed about advancements in Conversational AI systems, large language models (LLMs), and best practices in high-scale AI infrastructure, sharing insights to drive platform innovation. You Have: Required Skills &amp; Qualifications Bachelor's degree in Computer Science, Engineering, Business, or a related field (MBA preferred). 7+ years of experience in product management, with a track record of successfully launching and managing SaaS products or platforms. Having experience in AI/ML-centric SaaS products or platforms in the enterprise space is plus Deep understanding of Conversational AI systems, including natural language processing (NLP), Large Language Models (LLMs), dialog management, and the underlying technical architecture. Proven ability to develop and execute product strategy, prioritize features, and drive product roadmap planning in a fast-paced, agile environment. Strong analytical skills, with the ability to gather and interpret data, identify trends, and make data-driven decisions, Having AI performance metrics (e.g., resolution rate, accuracy, latency) is plus. Excellent communication, collaboration, and leadership skills, with the ability to influence and inspire cross-functional teams. Experience working with enterprise customers and a strong customer focus, with the ability to empathize with customer needs and pain points. Passion for innovation, creativity, and solving complex problems to deliver impactful solutions in the rapidly evolving Conversational AI industry. The salary range for this role will be between $130,000 - $150,000 USD. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications. Our Benefits &amp; Perks We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees. 🏥 Health &amp; Wellbeing Medical, Dental, and Vision Insurance: Comprehensive plans to support your health needs. Wellness Resources: Access to wellbeing resources and programs including our EAP plan.Health &amp; Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling. 💰 Financial Security &amp; Growth 401(k) Retirement Plan: To help you plan for your financial future by offering both the plan and a 4% employer match (100% match on the first 3% contribution and 50% match on the next 2% contribution) HSA &amp; FSA Plans:&nbsp; To help you plan for health related expenses on a pre-tax basis Employee Stock Purchase Program (ESPP): Participate and receive a discount on company shares, allowing you to directly share in LivePerson's success and growth. Additional Insurances: Basic and supplemental&nbsp; life insurance,&nbsp; Accidental Death &amp; Dismemberment (AD&amp;D) insurance, long-term and short-term disability insurance coverage, legal plan, identity theft protection plan, and critical illness supplemental insurance. Development: Access to internal professional development resources. 👨‍👩‍👧‍👦 Time Away &amp; Family Support Flexible Paid Time Off (PTO): Discretionary PTO package for flexible days off with manager approval. Paid Public Holidays. Generous Parental Leave Policy: Including maternity/paternity support and fertility services. 💻 Workplace Flexibility Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. We also maintain dedicated WeWork space for those who wish to meet colleagues or collaborate in person. Why You’ll Love Working Here As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space. Belonging at LivePerson: Equal Opportunity Employer We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer (EOE). We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law. Accessibility Commitment LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable accommodations to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. Important Candidate Notice The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets. Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com &nbsp; &nbsp;

Senior Technical Product Manager - Conversational AI

Location: Mannheim, Germany Remote Status: Fully Remote (#LI-Remote) LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. Position Overview As a Senior Software Engineer you will design and deliver high-impact core services that powers LivePerson’s conversational platform, leveraging deep Java expertise to build new features, enhance system stability, and drive continuous technical excellence. You will produce high-quality, well-tested code while collaborating cross-functionally to shape product direction, and take full ownership of services including operational responsibility and on-call support. You Will: Key Responsibilities &amp; Impact You will produce a high impact on core services that enable the conversational platform at scale. Use expert java knowledge to build new features, maintain the platform’s stability at LivePerson’s scale and continuously increase technical excellence score. Produce high-quality, well-tested code that you would be proud of. Be part of a team that will take full operational responsibility for the services that you own, and potentially take part in an on-call rotation. Use the latest technologies to solve real problems for our customers at a massive scale. Work with other engineers, and stakeholders to ensure valuable contributions, and groom the features that would define the product ahead. Some of the technologies we're using: Java (8 and 11), JavaScript, TypeScript Spring, Spring Boot, and Spark Java Docker, Kubernetes, and Puppet Apache Kafka MySQL, Couch base, Cassandra, Elasticsearch Microservices, event-driven architecture GCP, AWS, and On-Premises infrastructure (Hybrid) Vault, OAuth2.0 Provider, and much more You Have: Required Skills &amp; Qualifications 4+ years of experience working with Java, and knowledge of JavaScript (plus) Experience with large-scale distributed microservices architecture. Some working knowledge with Cloud (GCP, AWS, On-Premise Datacenters). Bachelor’s degree (or higher) in Computer Science or a related discipline. Working proficiency in English, and can easily communicate with globally distributed teams. Our Benefits &amp; Perks We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees. 💰 Financial Security &amp; Growth Additional Pension scheme:&nbsp; deferred pension scheme (LivePerson contributes 20%), ESPP and annual bonus depending on achievements Equipment: Internet and Mobile reimbursement Development: Access to internal professional development resources. 👨‍👩‍👧‍👦 Time Away &amp; Family Support Flexible Paid Time Off (PTO): Personal time off 33 days , vacation (28 days) and care days (5) Paid Public Holidays. Volunteering Days:&nbsp; Use them to make a difference in your community. Whether it's a cleanup, supporting a local initiative or holding an “Ehrenamt”, just let us know! We're here to help you create a meaningful impact. 💻 Workplace Flexibility Remote-First Model: Be flexible, work flexibly and from anywhere&nbsp; - no defined working hours or boundaries with offices in Mannheim and Berlin Monthly Connection: Join our monthly connection pizza day in the office! Why You’ll Love Working Here As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space. Belonging at LivePerson: Equal Opportunity Employer We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer (EOE). We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law. Accessibility Commitment LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable accommodations to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. Important Candidate Notice The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets. Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com

Senior Software Engineer

Location: USA&nbsp; Remote Status: Fully Remote (#LI-Remote) LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. Position Overview We are seeking a skilled Java Backend Engineer to design and build high-performance, scalable systems.. In this role, you will develop and maintain low-latency, high-availability backend services, with a strong focus on RESTful API design and system reliability. You will play a key role in troubleshooting production issues, enhancing existing codebases, and ensuring optimal application performance. You Will: Key Responsibilities &amp; Impact Design and develop high-volume, low-latency applications for mission-critical systems and deliver high-availability and performance Design REST-based backend services Debug production issues and help maintain existing code Development of technical specifications and documentation Participate in on-call rotations Work with Bots &amp; Automation team in building next-generation bot runtime platform You Have: Required Skills &amp; Qualifications Bachelor's degree in Computer Science or a related field 7+ years of experience building successful production software systems Solid understanding of Data Structures and Algorithm Design Strong programming skills in Java springboot with good knowledge of multi-threading. Expert-level knowledge of Databases (SQL, NoSQL) like Cassandra, MySQL Experience with Data Processing tools like Kafka, Airflow, Apache Spark, Hadoop Experience building REST APIs &amp; debugging distributed microservice-based applications Experience with Git, Jenkins, and other Development tools Experience integrating with third-party APIs Experience in Kubernetes&nbsp; Experience with NodeJS &amp; Python is a plus but not necessary Experience with GCP and AWS is a plus. The salary range for this role will be between $150,000 - $170,000 USD. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications. Our Benefits &amp; Perks We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees. 🏥 Health &amp; Wellbeing Medical, Dental, and Vision Insurance: Comprehensive plans to support your health needs. Wellness Resources: Access to wellbeing resources and programs including our EAP plan.Health &amp; Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling. 💰 Financial Security &amp; Growth 401(k) Retirement Plan: To help you plan for your financial future by offering both the plan and a 4% employer match (100% match on the first 3% contribution and 50% match on the next 2% contribution) HSA &amp; FSA Plans:&nbsp; To help you plan for health related expenses on a pre-tax basis Employee Stock Purchase Program (ESPP): Participate and receive a discount on company shares, allowing you to directly share in LivePerson's success and growth. Additional Insurances: Basic and supplemental&nbsp; life insurance,&nbsp; Accidental Death &amp; Dismemberment (AD&amp;D) insurance, long-term and short-term disability insurance coverage, legal plan, identity theft protection plan, and critical illness supplemental insurance. Development: Access to internal professional development resources. 👨‍👩‍👧‍👦 Time Away &amp; Family Support Flexible Paid Time Off (PTO): Discretionary PTO package for flexible days off with manager approval. Paid Public Holidays. Generous Parental Leave Policy: Including maternity/paternity support and fertility services. 💻 Workplace Flexibility Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. We also maintain dedicated WeWork space for those who wish to meet colleagues or collaborate in person. Why You’ll Love Working Here As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space. Belonging at LivePerson: Equal Opportunity Employer We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer (EOE). We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law. Accessibility Commitment LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable accommodations to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. Important Candidate Notice The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets. Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com &nbsp; &nbsp;

Java Backend Engineer- SDE II

Location: USA Remote Status: Fully Remote (#LI-Remote) LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. Position Overview This role leads the end-to-end technical delivery of LivePerson solutions, from designing best-practice configurations to deploying, developing, and optimizing technical assets for enterprise customers. It serves as a technical subject-matter expert, managing APIs, integrations, widgets, and custom code while guiding customers on how to best leverage LivePerson capabilities. The position also drives strategic initiatives, ensures high customer satisfaction, and partners with both internal teams and external partners to enable successful solution adoption. You Will: Onboarding &amp; delivery&nbsp; Solution Design: Develop best-practice configurations and solution designs that meet the technical requirements of each customer’s program or deployment. Deployment Execution: Set up, develop, configure, and test all technical assets according to project scope and timelines. Includes responsibility for LE Tag and taglet code development. Feature Development: Collaborate with LivePerson Product and R&amp;D teams to build feature extensions that support brand and customer needs. Product Extensions: Identify relevant use cases and business needs for LivePerson capabilities, and successfully deploy these enhancements into customer accounts. Technical Expertise: Serve as a subject-matter expert (SME) across the full suite of LivePerson solutions, features, and technical offerings. Technical Program &amp; Performance management Technical Consulting: Act as a trusted advisor by guiding customers on how to apply LivePerson technical solutions to achieve their business objectives. Technical Solution Management: Manage customer technical assets (APIs, integrations, widgets, code), while continuously expanding and introducing new technical solutions to drive adoption, usage, and value. Customer Satisfaction: Maintain high levels of customer satisfaction and responsiveness, improving sentiment, reducing attrition, and increasing referenceability. Strategic Initiatives: Support and lead activities that advance key strategic initiatives through strong technical and solutions leadership. Best-Practice Delivery: Continuously optimize and share best practices and lessons learned to improve program efficiency and outcomes through technical solutions. Partner Enablement: Assist LivePerson partners by providing technical enablement, ensuring they can successfully develop and deploy LivePerson solutions. Act as an SME to drive partner success. You Have: Required Skills &amp; Qualifications BS or BA degree, MBA preferred, or equivalent experience. 3+ years managing the SaaS software solutions within Enterprise client organizations. Experience with frontend or backend development is a plus. The salary range for this role will be between $91,000 to $124,000 USD. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications. Our Benefits &amp; Perks We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees. 🏥 Health &amp; Wellbeing Medical, Dental, and Vision Insurance: Comprehensive plans to support your health needs. Wellness Resources: Access to wellbeing resources and programs including our EAP plan.Health &amp; Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling. 💰 Financial Security &amp; Growth 401(k) Retirement Plan: To help you plan for your financial future by offering both the plan and a 4% employer match (100% match on the first 3% contribution and 50% match on the next 2% contribution) HSA &amp; FSA Plans:&nbsp; To help you plan for health related expenses on a pre-tax basis Employee Stock Purchase Program (ESPP): Participate and receive a discount on company shares, allowing you to directly share in LivePerson's success and growth. Additional Insurances: Basic and supplemental&nbsp; life insurance,&nbsp; Accidental Death &amp; Dismemberment (AD&amp;D) insurance, long-term and short-term disability insurance coverage, legal plan, identity theft protection plan, and critical illness supplemental insurance. Development: Access to internal professional development resources. 👨‍👩‍👧‍👦 Time Away &amp; Family Support Flexible Paid Time Off (PTO): Discretionary PTO package for flexible days off with manager approval. Paid Public Holidays. Generous Parental Leave Policy: Including maternity/paternity support and fertility services. 💻 Workplace Flexibility Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. We also maintain dedicated WeWork space for those who wish to meet colleagues or collaborate in person. Why You’ll Love Working Here As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space. Belonging at LivePerson: Equal Opportunity Employer We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer (EOE). We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law. Accessibility Commitment LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable accommodations to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. Important Candidate Notice The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets. Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com &nbsp;

Solution Engineer II

Location: USA&nbsp; Remote Status: Fully Remote (#LI-Remote) LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. Position Overview As the VP of Sales, North America, you will be the primary architect of growth and the strategic leader for all sales operations across the North American region (US, Canada, and Mexico). Your mission is to scale our market presence by leading a diverse, high-performing team focused on high-velocity growth within the Fortune 500. The single most important outcome you will be responsible for is driving sustainable, predictable revenue growth while establishing LivePerson as the gold standard for conversational commerce across North America and Canada. This role requires a data-driven leader who leads, maintains, and develops a team of high performing quota carrying professionals who successfully accelerate “ramp-to-quota” while serving as the executive senior sales leader sponsor on marquee digital transformation deals.&nbsp; The role requires a data driven leader who can navigate complex client situations including procurement hurdles while fostering a relentless “hunter” mindset across a collaborative, customer-obsessed organization. Reporting to the Field Office President - Chief Revenue &amp; Customer Officer, this role sits at the heart of our international expansion strategy. You Will: Key Responsibilities &amp; Impact Attributes &amp; Mindset: Entrepreneurial Leadership: A proactive, results-oriented leader who thrives in ambiguous environments and can pivot strategies based on competitive market shifts. Exceptional Communicator: Capable of translating "the future of AI" into clear business outcomes for executive stakeholders. Inclusive People Leader: A passion for building diverse teams and a "success is shared" mentality, where your primary motivation is the growth of your individual contributors. People Leadership &amp; Talent Development: Scale and lead the North American enterprise team by identifying high-caliber Account Executives capable of navigating complex sales cycles Elevate team performance through coaching and personalized growth tracks, focused on moving high-potentials into top-tier performers and maintaining a culture of 'A-player' excellence Cultivate a transparent, high-energy environment that balances a competitive "hunter" instinct with a collaborative "win-as-a-team" philosophy. Define and lead the team’s key performance indicators that drive success, proactively addressing underperformance while celebrating and rewarding over-achievement. Strategic Sales Advocacy : Serve as the executive on marquee deals, leveraging your presence to build trust with C-suite stakeholders at Fortune 500 prospects. Serve as key decision maker to the sales team on critical sales deals. Coach, mentor, and drive the sales team to pivot from "feature selling" to "value selling," helping them articulate the business impact of Conversational AI. Architect high-opportunity clusters across North America, ensuring AE portfolios are balanced for optimal "Land and Expand" potential. Participate in strategic deal reviews to support AEs in navigating the complex stakeholder maps and procurement hurdles typical of multi-million dollar enterprise contracts. Operational Excellence &amp; Forecasting: Oversee and direct the team on the health of the North American sales funnel, providing executive leadership with accurate monthly and quarterly ARR projections. Refine the end-to-end sales lifecycle—from prospecting to closing—and ensure the team is effectively utilizing the sales tech stack (CRM, lead gen, etc.) to drive efficiency. Conduct rigorous pipeline reviews to ensure consistency in lead flow and to identify early-stage gaps. Cross-Functional Collaboration: Act as the "voice of the customer," funneling insights from your AEs’ field experience back to Product teams and executive leadership to ensure the AI roadmap stays ahead of market demand. Collaborate with Marketing to optimize lead quality and ensure account-based marketing (ABM) efforts are tightly aligned with your team’s top-target accounts. You Have: Required Skills &amp; Qualifications 15+ years of professional experience in SaaS/Cloud sales, with at least 7-10 years in a senior leadership capacity overseeing the United States and Canada region. Bachelor’s degree in Business, Marketing, or a related field; an MBA or equivalent practical executive experience is highly regarded. Proven Track Record: A documented history of overachieving quotas and scaling regional revenues from mid-eight to nine figures in a high-growth environment. Technical &amp; Strategic Expertise: Conversational AI Fluency: Deep knowledge of the SaaS landscape, with the ability to articulate complex AI-driven value propositions and ROI to technical and non-technical audiences. Sales Methodology: Expert-level proficiency in modern sales methodologies (e.g., MEDDPICC, Challenger, Value Selling) and a commitment to data-driven pipeline management via Salesforce. GTM Strategy: Demonstrable experience in building both direct sales engines and indirect partner/channel ecosystems simultaneously. People Leadership Experience:&nbsp; Demonstrated experience in sales coaching and professional development, with a proven ability to accelerate the "ramp-to-quota" across a team with skills at varying levels with proven success in elevating the output of mid-level performers into top-tier territory achievers. Experience in influencing and fostering a high-performance culture that successfully balances a relentless "hunter" mentality with a collaborative, team-oriented approach to winning large-scale enterprise deals. Proficiency in establishing and managing rigorous KPIs, with the ability to proactively coach through underperformance and build incentive structures that celebrate and retain over-achieving talent. Attributes &amp; Mindset: Growth Mindset: You are curious, embrace coaching, and view feedback or failure as a mandatory fuel for growth. Entrepreneurial Spirit: You are a self-starter who thrives in fast-paced, dynamic environments and can inspire passion in others. Customer-Obsessed: You deliver excellence in service and are committed to fostering a collaborative team environment to achieve the best results for the client. Our Benefits &amp; Perks We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees. 🏥 Health &amp; Wellbeing Medical, Dental, and Vision Insurance: Comprehensive plans to support your health needs. Wellness Resources: Access to wellbeing resources and programs including our EAP plan.Health &amp; Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling. 💰 Financial Security &amp; Growth 401(k) Retirement Plan: To help you plan for your financial future by offering both the plan and a 4% employer match (100% match on the first 3% contribution and 50% match on the next 2% contribution) HSA &amp; FSA Plans:&nbsp; To help you plan for health related expenses on a pre-tax basis Employee Stock Purchase Program (ESPP): Participate and receive a discount on company shares, allowing you to directly share in LivePerson's success and growth. Additional Insurances: Basic and supplemental&nbsp; life insurance,&nbsp; Accidental Death &amp; Dismemberment (AD&amp;D) insurance, long-term and short-term disability insurance coverage, legal plan, identity theft protection plan, and critical illness supplemental insurance. Development: Access to internal professional development resources. 👨‍👩‍👧‍👦 Time Away &amp; Family Support Flexible Paid Time Off (PTO): Discretionary PTO package for flexible days off with manager approval. Paid Public Holidays. Generous Parental Leave Policy: Including maternity/paternity support and fertility services. 💻 Workplace Flexibility Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. We also maintain dedicated WeWork space for those who wish to meet colleagues or collaborate in person. Why You’ll Love Working Here As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space. Belonging at LivePerson: Equal Opportunity Employer We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer (EOE). We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law. Accessibility Commitment LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable accommodations to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. Important Candidate Notice The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets. Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com

Vice President of Sales, North America

Location: USA&nbsp; Remote Status: Fully Remote (#LI-Remote) LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. Position Overview Our goal is to solve "AI Paralysis" for the enterprise by establishing Syntrix as the industry's leading Strategic AI Assurance Platform. We are seeking a Director of Product Management to be the single-threaded owner and go-to person for the Syntrix product. This is a critical leadership role that sits at the intersection of product strategy, AI innovation, and customer trust. You will be responsible for the entire product lifecycle, from defining the vision and strategy to overseeing its execution and market success. You will lead a team of product managers and designers, including hiring for the Product Designer role focused on our AI Simulation &amp; Governance portfolio. This role is instrumental in shaping the future of AI adoption for our customers. &nbsp; You Will: Key Responsibilities &amp; Impact Product Strategy and Vision: Define and articulate a clear, compelling product vision for Syntrix, establishing it as the definitive platform for AI Predictability and Operational Readiness. Roadmap Development &amp; Execution: Own the end-to-end product lifecycle. Develop and manage a data-driven roadmap that balances long-term vision with agile execution, prioritizing initiatives based on customer needs, market trends, and strategic goals. Team Leadership and Mentorship: Lead, hire, and mentor a high-performing team of product managers and designers. Foster a culture of innovation, accountability, and customer-centricity to deliver cohesive, human-centered experiences. Cross-Functional Leadership: Serve as the primary partner for Engineering, AI Research, Design, Marketing, and Sales leaders to ensure seamless product development, launch, and adoption. Drive alignment on the Syntrix strategy across the entire organization. Go-to-Market &amp; Customer Focus: Partner with Product Marketing to define the go-to-market strategy, messaging, and positioning. Engage deeply with enterprise customers to understand their challenges with AI adoption and translate those insights into impactful product requirements. Thought Leadership &amp; External Engagement: Represent LivePerson externally as a thought leader in AI Assurance. Communicate the product vision and value to customers, industry analysts, and at public events. You Have: Required Skills &amp; Qualifications Advanced Degree and Experience: A Master's or Ph.D is a must. Product Leadership Experience: 10+ years of product management experience, with at least 3-5 years in a leadership capacity managing and mentoring a team of product managers and/or designers. Enterprise &amp; AI Domain Expertise: A proven track record of delivering successful enterprise SaaS products in AI/ML, data analytics, or developer-focused domains. Must possess a deep understanding of the barriers to enterprise AI adoption and a strong technical grasp of modern AI technologies, including LLMs, Generative AI, and simulation platforms. Strategic and Visionary Leadership: Demonstrated ability to develop and execute a strategic product vision, balancing long-term goals with the immediate needs of the business and customers. Proven Track Record of Shipping AI Products: A strong history of leading AI projects from conception to successful deployment as customer-facing products, with a focus on creating tangible business value. Strong Business Acumen and Customer Focus: Experience in a customer-facing role, with the ability to effectively communicate complex technical concepts to both technical and non-technical audiences, and a proven ability to partner with sales and other business units to drive customer success. Cross-Functional Collaboration: Tangible experience working effectively across different departments and with various stakeholders, from sales and marketing to legal and compliance, to ensure the successful and responsible deployment of AI technologies. Nice to Have: Experience with AI Governance, Risk, and Compliance (GRC) frameworks. Experience with call centers, such as human agent training, bot agent verification, as well as applying AI agents in call centers. Experience designing and launching products for technical users, such as developers or data scientists. The salary range for this role will be between $210,000 - $230,000 USD. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications. Our Benefits &amp; Perks We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees. 🏥 Health &amp; Wellbeing Medical, Dental, and Vision Insurance: Comprehensive plans to support your health needs. Wellness Resources: Access to wellbeing resources and programs including our EAP plan.Health &amp; Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling. 💰 Financial Security &amp; Growth 401(k) Retirement Plan: To help you plan for your financial future by offering both the plan and a 4% employer match (100% match on the first 3% contribution and 50% match on the next 2% contribution) HSA &amp; FSA Plans:&nbsp; To help you plan for health related expenses on a pre-tax basis Employee Stock Purchase Program (ESPP): Participate and receive a discount on company shares, allowing you to directly share in LivePerson's success and growth. Additional Insurances: Basic and supplemental&nbsp; life insurance,&nbsp; Accidental Death &amp; Dismemberment (AD&amp;D) insurance, long-term and short-term disability insurance coverage, legal plan, identity theft protection plan, and critical illness supplemental insurance. Development: Access to internal professional development resources. 👨‍👩‍👧‍👦 Time Away &amp; Family Support Flexible Paid Time Off (PTO): Discretionary PTO package for flexible days off with manager approval. Paid Public Holidays. Generous Parental Leave Policy: Including maternity/paternity support and fertility services. 💻 Workplace Flexibility Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. We also maintain dedicated WeWork space for those who wish to meet colleagues or collaborate in person. Why You’ll Love Working Here As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space. Belonging at LivePerson: Equal Opportunity Employer We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer (EOE). We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law. Accessibility Commitment LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable accommodations to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. Important Candidate Notice The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets. Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com &nbsp;

Director of Product Management

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.&nbsp;&nbsp; In this role, you will: Be the senior technical focal point of customer issues raised within the EMEA region. Troubleshoot and resolve complex technical issues raised by global customers, maintaining high customer satisfaction. Take ownership of escalated issues and work to resolve advanced technical problems. Become a Subject Matter Expert for assigned technical areas or platform features, working closely with product developers to build knowledge in support troubleshooting tools and methods. Act as the primary support liaison between customers, Product Management, Engineering/R&amp;D, and various business units. Serve as the "voice of the customer," providing valuable insights and feedback to development and service teams regarding recurring issues. Mentor and educate team members, empowering them to handle technical escalations effectively and reducing the overall number of technical escalations. Determine pain points, analyze recurring issues, and contribute to the development of processes and requirements for better customer support tools and solutions. Lead or participate in the Support organization’s internal projects. Skills and Abilities Excellent service-oriented verbal and written English communication skills. Customer-facing skills with the ability to lead complex and sensitive situations, including managing technical bridges. Proven expertise in analyzing, troubleshooting, and providing solutions for deep and complex technical issues. Broad foundational knowledge across web technologies and protocols, including familiarity with the core concepts of networking, APIs, and SDKs. Good understanding of HTML/CSS and JavaScript. Good understanding of data retrieval using SQL. Experience utilizing troubleshooting and monitoring tools such as Fiddler, Wireshark, Chrome DevTools, or logging systems like Kibana and Splunk. Proactive self-learner with a natural curiosity to solve problems and the ability to extend technical capabilities to new domains. Resilience to work in a fast-paced, stressful environment and meet tight timelines. Willingness to be on-call for high-severity issues and work flexible hours, including holidays, weekends, and shift work as needed for crisis management. Education and Experience Minimum of 4 years of experience working as a Senior Support Engineer, Tier 3/4 Support Engineer, or an equivalent customer-facing position. Extensive experience supporting enterprise-level customers, preferably with Fortune 500 organizations. Hands-on application support experience (not IT/helpdesk support) within a SaaS or web company. Experience working with SaaS/Cloud Infrastructure. An academic or Bachelor's degree in Computer Science, Information Systems, Information Technology, Engineering, Mathematics, or a related field is preferred. Benefits:&nbsp; Health: medical and mental care Multisport card Food vouchers Time away: vacation, national/religious holidays and five personal days. Family: parental leave Development: Generous tuition reimbursement and access to internal professional development resources. Additional: exclusive perks and discounts #LI-Remote Why you’ll love working here: As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.&nbsp; Belonging at LivePerson: We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.&nbsp; This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact&nbsp;recruiting-lp@liveperson.com &nbsp;

Sr. Support Engineer

LivePerson (NASDAQ: LPSN) is a leading customer engagement company, creating digital experiences powered by Curiously Human AI. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month. You'll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the well-being of others and yourself. &nbsp; Job Description: Site Reliability Engineer (Platform Engineer) Mid Level (L2)&nbsp; Location: India (Remote) &nbsp; Overview: We are seeking a Mid-Level Site Reliability Engineer (SRE) to join our global Platform Engineering team. As an SRE, your primary responsibility is to ensure that our platform is reliable, scalable, and performant. You’ll be the bridge between development and operations — designing automation, improving observability, and maintaining the health of our production systems. You should have what it takes to ask the right questions, identify potential risks early, and raise flags when necessary to maintain a culture of reliability and continuous improvement. You will:&nbsp; Collaborate closely with Developers, QA, and Product teams during sprint planning to understand release plans, dependencies, and infrastructure requirements. Participate in the application release cycle, ensuring deployments are automated, consistent, and reliable. Manage and operate Kubernetes clusters in Google Kubernetes Engine (GKE) and Amazon Elastic Kubernetes Service (EKS). Develop and manage Terraform modules for provisioning and configuring cloud infrastructure across GCP and AWS. Standardize service deployments using Helm for templating and versioned releases. Build and enhance observability with Prometheus, Grafana, and Datadog to monitor application and platform performance. Design, implement, and maintain GitLab CI/CD pipelines for build, test, and deployment automation. Drive an automation-first culture by developing scripts and tooling in Python, Go, or Shell to minimize manual effort and improve efficiency. Participate in a 24/7 on-call rotation, ensuring quick detection, mitigation, and resolution of incidents. Perform root cause analysis (RCA) and contribute to post-incident reviews to prevent recurrence. Proactively identify reliability or scalability gaps, raise early warnings, and partner with teams to address systemic risks. You have:&nbsp; 5-8 years of experience as a Site Reliability Engineer, Platform Engineer, or DevOps Engineer. Hands-on experience managing Kubernetes clusters (GKE, EKS) in GCP and AWS. Strong knowledge of Terraform, Helm, and GitLab CI/CD pipelines. Proficiency in Python, Go, or Shell scripting for automation and tooling. Experience implementing and managing observability stacks (Prometheus, Grafana, Datadog). Deep understanding of Linux systems, cloud networking, and container orchestration concepts. Experience working in Agile/Scrum environments and partnering closely with developers. Excellent analytical skills with a proactive attitude — able to question assumptions and escalate potential risks early. Good to Have Experience with ArgoCD or Flux (GitOps-based workflows). Familiarity with service mesh (Istio, Linkerd) or API gateways. Knowledge of cloud cost optimization, autoscaling, or security best practices. Experience with incident management tools such as PagerDuty, ServiceNOW Why Join Us Build and operate modern cloud-native platforms using Kubernetes, Terraform, GitLab, Datadog, and Grafana. Be part of a global SRE team that values automation, reliability, and innovation. Work in a collaborative culture that encourages ownership, learning, and continuous improvement. Enjoy flexible working arrangements, competitive compensation, and career growth opportunities including certifications and mentorship. Why you’ll love working here:&nbsp; As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.&nbsp; Benefits: 15 Days PTO + Casual &amp; Sick Leave Insurance: 8 Lakhs Family Floater Coverage; Personal Accident &amp; Life Insurance: 3x of Gross Annual Salary* The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.&nbsp; This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com&nbsp;email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact&nbsp;recruiting-lp@liveperson.com &nbsp;

Site Reliability Engineer II ( Remote )

Engage Australia a premier entity of LivePerson is a leading specialist in Contact Centre technology and operations. Since our inception in 2009, we have served as a trusted partner for organizations seeking to deliver consistent, high-quality customer experiences. Our strength lies in our onshore expertise. From initial solution design to 24/7 technical support, we provide a comprehensive "one-stop shop" for CCaaS. We pride ourselves on our ability to translate complex business demands into streamlined technical solutions for some of Australia’s most iconic brands. Position Overview As a&nbsp;Service Support Analyst, you are the frontline face of Engage and the primary point of contact for our enterprise clients. Your mission is to provide an elite level of customer service by rapidly diagnosing technical incidents and orchestrating their resolution. The single most important outcome of this role is to minimize client downtime by ensuring every service request is triaged with precision, documented thoroughly, and resolved within SLA. You aren't just closing tickets; you are maintaining the trust of Australia’s most iconic brands through expert technical support. Team Context: Reporting to the Senior Manager Business Operations, you will work closely with our Technical Engineering teams and Client Service Desks to provide seamless support. You Will: Key Responsibilities &amp; Impact Incident Management &amp; Technical Support: Act as the first point of contact for Engage customers via phone, email, and portal, performing deep-dive diagnostics to identify root causes. Own the end-to-end ticket lifecycle from creation and categorization to resolution ensuring clients are proactively updated at every milestone. Manage and adhere to strict Service Level Agreements (SLAs), escalating unresolved issues to the relevant Engage technical resources while maintaining ownership of the customer experience. Participate in a rotating after-hours support roster Documentation &amp; Knowledge Excellence: Create and maintain high-quality technical documentation, internal runbooks, and product guides to improve team efficiency. Develop and update training materials and client-facing product manuals to empower users and reduce recurring support volume. Manage low-level change requests, ensuring all modifications are documented and follow established governance protocols. Process Improvement &amp; Quality: Proactively identify and suggest improvements to Service Desk workflows to enhance response times and accuracy. Assist with software testing and training sessions for new product releases, ensuring the Service Desk is prepared for platform updates. Build and maintain exceptional rapport with colleagues and customers, acting as a bridge between business needs and technical solutions. You Have: Required Skills &amp; Qualifications Professional Experience &amp; Technical Expertise: Technical Savvy: Proven experience with computer systems, mobile devices, and cloud-based tech products. Platform Knowledge: Proficiency (or the ability to quickly learn) CTI solutions including Genesys Cloud, Verint Cloud, Amazon Connect and Bright Pattern. Experience with CRM such as Salesforce, ServiceNow, Jira and Pega is an advantage.&nbsp; Certifications: ITIL v3 or v4 certification is highly regarded. Industry Context: Previous experience in a Contact Centre technology environment is a distinct advantage. Attributes &amp; Mindset: Analytical Thinker: You use common sense and an intuitive approach to solve complex problems under pressure. Exceptional Communicator: You can translate technical jargon into clear, approachable language for non-technical stakeholders. Customer-Obsessed: You remain calm and professional in high-pressure situations, always prioritizing the client's success. Meticulous Detail: You understand that accurate documentation is the backbone of a successful Service Desk. Our Benefits &amp; Perks At Engage, we are committed to supporting the complete well-being, health, financial security, family, and professional growth of our team. We believe that our onshore expertise is our greatest asset, and we invest accordingly. Health &amp; Wellbeing Health &amp; Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling and support for you and your immediate family members. Financial Security: We provide comprehensive insurance options to offer you and your family peace of much-needed peace of mind and financial protection. Health Insurance Partnerships: Benefit from corporate healthcare rates and support designed to keep you and your family healthy. Time Away &amp; Flexibility Generous Parental Leave: Support for growing families to ensure you can focus on what matters most during life’s big milestones. Financial &amp; Growth Performance Recognition: We celebrate wins. Our team members share in the company’s success through performance-based recognition. Workplace Flexibility Hybrid Work Model: We offer a flexible, modern work environment. While we value the collaboration that happens in our physical spaces, we support remote flexibility to help you balance your professional and personal life. Why You’ll Love Working at Engage As leaders in Australian contact centre technology, we celebrate the expertise and diversity of our people. Engage is a place where complex technical challenges meet human-centric solutions. We are proud of our reputation for translating intricate business demands into streamlined success for Australia’s most iconic brands. Here, your contribution is visible, your growth is supported, and your work directly impacts the customer experience of millions. Belonging at Engage We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer. We believe that diverse perspectives drive the innovation required to solve complex problems. All qualified applicants will receive consideration for employment without regard to protected characteristics under Australian law. Accessibility Commitment Engage is dedicated to the accessibility needs of our applicants and employees. We provide reasonable adjustments to job applicants with disabilities. If you require a reasonable adjustment for any part of the application or hiring process, please let your recruiting contact know. Important Candidate Notice:&nbsp; The talent acquisition team has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.&nbsp; The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets. Please note that any communication from our hiring teams would be from LivePerson as Engage is a dedicated entity from LivePerson regarding a job opportunity will only be made by a LivePerson or Engage employee with an&nbsp;@liveperson.com or letsengage.com.au email address.

Service Desk Analyst - Engage Australia

Location: India-Remote Work Timings: 2:00 PM to 11:00 PM IST LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. Position Overview:&nbsp; We are seeking a talented and experienced Accounting Manager to join our global LivePerson team. The ideal candidate will be responsible for book close process, managing the monthly work papers for PL &amp; BS reporting, analyzing the material movements in the financial statements, fulfilment of the control requirements as per SOX and working with a global accounting team. &nbsp; &nbsp;Key Responsibilities: Assist the Accounting team in managing the monthly and quarterly close process. Manage monthly closing workpapers (i.e. prepayments, leases, fixed assets, accruals, software capitalization &amp; impairment) Review and approve monthly journal entries and reconciliations. Review and present monthly/quarterly flux analysis to internal stakeholders. Assist with SEC financial reporting processes and initiatives, including related activities. Develop and maintain a well-documented system of accounting policies and procedures. Ability to take on special projects and other day-to-day bookkeeping. Participate in strategic projects. Participate in the implementation and optimization of various new systems and processes. Work with each direct report to establish goals and objectives for each year and monitor and advise on the progress to enhance the professional development of staff. Ensure compliance with internal control policies and statutory requirements. Mentor team members to scale and deliver. Execution of assigned team goals, team management and career development. Support Global team with special projects and workflow process improvements. Qualifications: Chartered Accountant (preferred) / MBA - Finance with minimum of 8-10 years of experience Proficient in US GAAP Accounting for US or multinational companies Working knowledge of SAP and Oracle Financial System Good knowledge of SOX controls Strong analytical skills, excellent communication, and a strong problem-solving mindset Ability to manage a small team of 4-5 FTEs while working individually on some critical tasks Comfortable with shifting priorities and managing multiple deliverables Proactive self-learner with a strong desire to acquire new knowledge and learn new processes &nbsp; Benefits: Personal time off 15 days - Casual (5) days &amp; Care Days (5) Medical Insurance: 8 Lakhs Family Floater that covers employee, spouse, 3 children and parents or In-laws Group Personal Accident: 3x of the employee’s Gross Salary Group Term Life: 3x of the employee’s Gross Salary Volunteering Days – Use them to make a difference in your community. Whether it's a cleanup, supporting a local initiative, just let us know! We're here to help you create a meaningful impact. &nbsp; Financial &amp; Growth &nbsp; Employee Stock Program (ESPP): Participate in our Employee Stock Participation Program and receive a discount on company shares, allowing you to share in LivePerson's success. Learning &amp; Development: We actively support your professional journey with robust programs for growth and learning development, including allocated stipends, ensuring you reach your full potential. Why You’ll Love Working Here As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space. Belonging at LivePerson We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer. We believe that diverse perspectives drive innovation.&nbsp; &nbsp; Important Candidate Notice &nbsp; The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets. &nbsp; Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson&nbsp; employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com &nbsp;

Accounting Manager

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.&nbsp;&nbsp; At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.&nbsp; Overview: Network Operations Center (NOC) is responsible for monitoring LivePerson services.LivePerson NOC is monitoring 6 data centers around the world, with ~6K servers.The data centers serve ~10K customers, with millions of visitors, and thousands of real time engagements. You will:&nbsp; Monitor LivePerson services and servers and handle incidents quickly and professionally, to ensure a high level of services availability and performance. Trigger operational procedures for various types of production incidents Troubleshoot Production incidents Manage internal incident notifications, in order to update LivePerson’s employees and management about any service degradation or impact in real time Interact frequently with the LivePerson Support division, in order to make sure that service incidents reported by customers are handled properly and resolved timely. Actively participate in customer affecting incidents, by providing data, clear communication and status updates. What You Need for Success? At least one year of experience in a similar role, 1.5-2 years is a big advantage. Ability to operate in a 24x7 operational environment (working in shifts) - Including weekends and holidays Ability to work 8-9 hours shifts, 5 shifts a week (07:00-15:00 , 15:00-23:00, 23:00-07:00, Local time) Working in a hybrid mode - Onsite except night and weekend shifts Ability to handle stressful situations with a level headed approach Excellent verbal and writing skills (English) Excellent communication skills Multitasking skills, capable of reacting quickly to multiple issues in parallel, and following established procedures to implement solutions. GCP background / experience operating in a linux environment Familiarity with Networking concepts. Advantage: Working with Monitoring tools (Zabbix, Prometheus, Grafana, Anodot) Scripting/Programming knowledge Relevant courses and certifications (MCSE, CCNA... &nbsp; Benefits: &nbsp; Health: medical, dental, and vision Time away: 28 vacation days Development: Generous tuition reimbursement and access to internal professional development resources.&nbsp; Additional: Food Vouchers. #LI-Remote Why you’ll love working here: As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.&nbsp; Belonging at LivePerson: We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. &nbsp; &nbsp; The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.&nbsp; This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact&nbsp;recruiting-lp@liveperson.com &nbsp;

LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. Position Overview As a Client Partner at LivePerson, you will play a critical role in driving business growth through strategic customer relationships and expansion into new markets and business lines. You will serve as a trusted advisor to clients, accountable for delivering revenue growth, customer satisfaction, and operational excellence. This role combines direct client engagement with strategic partner collaboration to deliver transformative outcomes for both LivePerson and our customers in the APJ region. The single most important outcome for this role is the full ownership of customer P&amp;L performance, ensuring revenue and EBIT targets are consistently met or exceeded while strengthening LivePerson's position as a strategic, long-term partner. Reporting to the Director of Sales, APAC, this role sits within our Global Sales organization and is pivotal to our expansion in the region. You Will: Key Responsibilities &amp; Impact Drive Business Growth: Develop and execute a robust pipeline strategy focused on growing revenue from both existing accounts and new market opportunities. Own the P&amp;L: Take full accountability for customer P&amp;L performance, ensuring consistent achievement of revenue and EBIT targets. Client Relationship Management: Cultivate and manage senior-level relationships with client executives and C-level stakeholders. Strategic Planning: Lead regular updates on account performance and collaborate cross-functionally to align client goals with internal operations. Contract Ownership: Oversee all aspects of customer contracts, renewals, and amendments to ensure alignment with company objectives. Champion Innovation: Represent customer needs and industry trends internally to shape product roadmaps and innovation priorities. Drive Solution Adoption: Promote awareness and best practices for LivePerson’s Conversational AI solutions across client accounts. Business Intelligence: Monitor and analyze customer volumes, forecasts, and key performance metrics to inform strategy. Partner Collaboration: Work closely with regional partners to enhance customer experience and deliver high-quality support. You Have: Required Skills &amp; Qualifications Professional Experience: Typically requires a minimum of 6 years of related experience with a Bachelor’s degree. Strategic Expertise: Proven track record of working with C-level executives and delivering strategic account growth in enterprise-level SaaS or Cloud solutions. Commercial Acumen: Deep understanding of customer P&amp;L, forecasting, revenue planning, and complex contract negotiation. Problem Solving: Ability to work on complex issues where analysis of situations requires an in-depth evaluation of variable factors. Communication: Exceptional stakeholder management skills, capable of translating complex technical concepts into clear business language for executive stakeholders. Attributes: A proactive, results-oriented mindset with a passion for continuous learning in AI and cloud technology. Our Benefits &amp; Perks:&nbsp; We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees. 🏥 Health &amp; Wellbeing Health &amp; Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling for you and your immediate family members. Life &amp; Financial Protection: Your Life and Salary Continuance Insurance is fully paid by the company, offering peace of mind and financial security. Health Insurance Coverage: Benefit from Medibank Health Insurance, with up to 80% of the premium paid by LivePerson (LP), extending coverage to you and your immediate family members. 👨‍👩‍👧‍👦 Time Away &amp; Flexibility Generous parental leave policy LP Care Days: You receive 5 additional paid "LP Care Days" per year to use for personal, family, or well-being needs. Once your annual leave is exhausted, we provide an extra 5 days of LP Care Days to ensure you have the time to recharge and show up as your best self. 💰 Financial &amp; Growth Employee Stock Program (ESPP): Participate in our Employee Stock Participation Program and receive a discount on company shares, allowing you to directly share in LivePerson's success and growth. Learning &amp; Development: We actively support your professional journey with robust programs for growth and learning development, including allocated stipends, ensuring you reach your full potential. 💻 Workplace Flexibility Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. We also maintain dedicated offices in Sydney and Melbourne for those who wish to meet colleagues or collaborate in person. Why You’ll Love Working Here As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space. Belonging at LivePerson We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer. We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to protected characteristics under Australian law. Accessibility Commitment LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable adjustments to job applicants with disabilities. Applicants who require a reasonable adjustment for any part of the application or hiring process should inform their recruiting contact upon initial connection. Important Candidate Notice:&nbsp; The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.&nbsp; The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets. Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com

Client Partner

LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. Position Overview As a Senior Client Partner, you will be a high-performing leader within our Australian Enterprise Sales organization, responsible for accelerating our growth in one of our most strategic markets. You will serve as the primary architect for large-scale digital transformations, orchestrating multi-million dollar deals that redefine how Australian’s leading brands interact with their customers. Your single most important outcome is to meet and exceed revenue growth objectives by positioning LivePerson’s AI-led value proposition to C-level stakeholders. Reporting to the Director of Sales, APAC, this role sits within our Global Sales organization and is pivotal to our expansion in the region. You Will: Key Responsibilities &amp; Impact Strategic Sales &amp; Territory Leadership: Formulate and execute a comprehensive go-to-market territory strategy to identify and qualify high-value opportunities within your target list. Continuously build and maintain a robust sales pipeline, leveraging a variety of prospecting methods to ensure long-term revenue predictability. Drive the end-to-end sales process for complex, transformational technology deals, ensuring a consistent track record of meeting and exceeding annual quotas. Executive Engagement &amp; Value Positioning: Target and engage key decision-makers across Sales, Marketing, IT, and Contact Centers to position LivePerson as a strategic partner. Present high-impact business cases to C-level prospects, utilizing ROI analysis and data-led insights to articulate the value of Conversational AI. Master the MEDDPICC qualification framework to ensure rigorous deal management and accurate monthly/quarterly forecasting. Cross-Functional Collaboration: Act as the "CEO of your territory," orchestrating internal resources including Inside Sales, Solution Consultants, Legal, Marketing, and Professional Services to deliver seamless customer experiences. Collaborate with the Product and Success teams to ensure the "voice of the customer" is reflected in our roadmap. Partner Collaboration: Work closely with regional partners to enhance customer experience and deliver high-quality support. You Have: Required Skills &amp; Qualifications Professional Experience &amp; Education: 8+ years of professional sales experience, with at least 8+ years specifically managing large, complex enterprise software sales (multi-million dollar deals). Proven track record of success in SaaS, BPO, e-commerce, or online marketing sales environments. Extensive experience in Strategic Value-Based Selling, including buyer group identification and complex business case definition. &nbsp;English proficiency is required to navigate the local market and global internal stakeholders. Technical &amp; Operational Expertise: Deep understanding of transformational technology and the ability to "nerd out" about AI applications and data-led decision-making. Operational excellence in managing long sales cycles, with a disciplined approach to CRM hygiene and pipeline management. Familiarity with the digital transformation landscape in Asia Pacific, including local consumer behaviors and enterprise procurement processes. Attributes &amp; Mindset: Growth Mindset: You are curious, embrace coaching, and view feedback or failure as a mandatory fuel for growth. Entrepreneurial Spirit: You are a self-starter who thrives in fast-paced, dynamic environments and can inspire passion in others. Customer-Obsessed: You deliver excellence in service and are committed to fostering a collaborative team environment to achieve the best results for the client. Our Benefits &amp; Perks:&nbsp; We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees. Health &amp; Wellbeing Health &amp; Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling for you and your immediate family members. Life &amp; Financial Protection: Your Life and Salary Continuance Insurance is fully paid by the company, offering peace of mind and financial security. Health Insurance Coverage: Benefit from Medibank Health Insurance, with up to 80% of the premium paid by LivePerson (LP), extending coverage to you and your immediate family members. Time Away &amp; Flexibility Generous parental leave policy LP Care Days: You receive 5 additional paid "LP Care Days" per year to use for personal, family, or well-being needs. Once your annual leave is exhausted, we provide an extra 5 days of LP Care Days to ensure you have the time to recharge and show up as your best self. Financial &amp; Growth Employee Stock Program (ESPP): Participate in our Employee Stock Participation Program and receive a discount on company shares, allowing you to directly share in LivePerson's success and growth. Learning &amp; Development: We actively support your professional journey with robust programs for growth and learning development, including allocated stipends, ensuring you reach your full potential. Workplace Flexibility Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. We also maintain dedicated offices in Sydney and Melbourne for those who wish to meet colleagues or collaborate in person. Why You’ll Love Working Here As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space. Belonging at LivePerson We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer. We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to protected characteristics under Australian law. Accessibility Commitment LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable adjustments to job applicants with disabilities. Applicants who require a reasonable adjustment for any part of the application or hiring process should inform their recruiting contact upon initial connection. Important Candidate Notice:&nbsp; The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.&nbsp; The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets. Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com

Senior Client Partner

LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. Position Overview:&nbsp; As a Customer Success Manager (CSM), you will be the primary post-sale point of contact for a diverse portfolio of clients, dedicated to driving maximum value from the LivePerson Conversational Cloud. You will act as a strategic partner, utilizing deep product expertise and industry knowledge to increase platform adoption and ensure long-term client retention. Your mission is to bridge the gap between our innovative AI technology and our customers' unique business goals, ultimately driving measurable success and revenue growth. Team Context: Reporting to the Senior Manager Customer Success APJ, this role sits within our Global Services organization and works closely with Sales and Support teams. You Will: Key Responsibilities &amp; Impact Customer &amp; Strategic Ownership: Manage and nurture a diverse portfolio of client relationships, ensuring high levels of satisfaction and successful renewal outcomes.Drive deep adoption and utilization of the Conversational Cloud by demonstrating features beyond central functionality to help customers achieve specific business results.Serve as a subject matter expert, recommending tailored solutions and best practices that align with the client’s industry and digital transformation goals. Revenue &amp; Growth: Hold direct responsibility for identifying, qualifying, and closing additional revenue opportunities through upselling and cross-selling related products and services.Proactively manage the renewal process to maintain a high retention rate within your assigned account base. Escalation &amp; Case Management: Act as the primary point of escalation for client issues, coordinating across internal functional areas (Engineering, Product, Support) to ensure timely and effective resolution.Monitor account health and proactively intervene when adoption or satisfaction levels signal potential risk. Process &amp; Mentorship: Assist in the onboarding of new clients, ensuring a seamless transition and immediate time-to-value.Mentor junior team members on best practices for relationship management and technical product navigation. You Have: Required Skills &amp; Qualifications Professional Experience &amp; Education: 4+ years of professional experience in customer success, account management, or a relevant technical-commercial field.Bachelor’s degree (typically required) or equivalent practical experience; a Master’s degree with 2+ years of experience is also valued.Proven track record of managing a portfolio of enterprise-level SaaS/Cloud solutions with a focus on retention and expansion. Technical &amp; Industry Expertise: Deep proficiency in navigating complex SaaS platforms and the ability to explain technical AI concepts to non-technical stakeholders.Strong understanding of conversational design, customer engagement workflows, or digital transformation trends.Experience using tools such as Salesforce, Jira, or Gainsight to manage customer health and data. Attributes &amp; Mindset: A Growth Mindset: Proactive and results-oriented with the ability to identify revenue opportunities while maintaining a customer-first approach.Exceptional Communicator: Comfortable presenting to stakeholders and translating business needs into actionable technical strategies.Collaborative: Skilled at working across cross-functional teams to resolve complex issues and influence the product roadmap. Our Benefits &amp; Perks:&nbsp; We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees. 🏥 Health &amp; Wellbeing Health &amp; Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling for you and your immediate family members. Life &amp; Financial Protection: Your Life and Salary Continuance Insurance is fully paid by the company, offering peace of mind and financial security. Health Insurance Coverage: Benefit from Medibank Health Insurance, with up to 80% of the premium paid by LivePerson (LP), extending coverage to you and your immediate family members. 👨‍👩‍👧‍👦 Time Away &amp; Flexibility Generous parental leave policy LP Care Days: You receive 5 additional paid "LP Care Days" per year to use for personal, family, or well-being needs. Once your annual leave is exhausted, we provide an extra 5 days of LP Care Days to ensure you have the time to recharge and show up as your best self. 💰 Financial &amp; Growth Employee Stock Program (ESPP): Participate in our Employee Stock Participation Program and receive a discount on company shares, allowing you to directly share in LivePerson's success and growth. Learning &amp; Development: We actively support your professional journey with robust programs for growth and learning development, including allocated stipends, ensuring you reach your full potential. 💻 Workplace Flexibility Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. We also maintain dedicated offices in Sydney and Melbourne for those who wish to meet colleagues or collaborate in person. Why You’ll Love Working Here As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space. Belonging at LivePerson We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer. We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to protected characteristics under Australian law. Accessibility Commitment LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable adjustments to job applicants with disabilities. Applicants who require a reasonable adjustment for any part of the application or hiring process should inform their recruiting contact upon initial connection. Important Candidate Notice:&nbsp; The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.&nbsp; The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets. Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com &nbsp;

Customer Success Manager - Australia

Location: Berlin, Germany&nbsp; Remote Status: Fully Remote (#LI-Remote) LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. Position Overview We are seeking a Senior Engineering Manager to lead our globally distributed Data Services team across Europe, Israel, and India. This is a high-impact leadership role responsible for both platform evolution and organizational scaling, including establishing and growing our data engineering hub in India. You will own systems that sit at the core of LivePerson’s near-real-time data platform, streaming, processing, storing, and serving both meta data and content for conversations at massive scale, enabling analytics, AI application, and customer integration. This role combines: Deep technical leadership in distributed data systems Strong execution across global teams Strategic ownership of platform modernization &nbsp; You Will: Key Responsibilities &amp; Impact Lead &amp; Scale a Global Engineering Organization Build, lead, and grow a high-performing, distributed team across EU, Israel, and India Drive a culture of ownership, accountability, and operational excellence Own the Data Platform Implementation and Support Evolve the architecture for near-real-time data platforms Lead design decisions across streaming, storage, indexing, and access layers Ensure systems are scalable, resilient, and aligned with long-term product strategy Deliver at Scale Partner with Product and Architecture to translate vision into executable roadmaps Drive delivery of a large fleet of microservices running on Kubernetes (GKE) Ensure predictable, high-quality releases across a complex distributed system Modernize the Data Stack Lead migration from legacy Hadoop/Spark environments to modern platforms such as Databricks Balance innovation with reliability and business continuity Reduce system complexity while improving performance and cost efficiency Drive Operational Excellence Define and enforce SLOs/SLAs across the data platform Own reliability, observability, and incident response processes Build scalable on-call and production support models across time zones Partner Across the Business Act as a key engineering partner to Product, Analytics, and Go-To-Market teams Communicate technical strategy, trade-offs, and risks clearly to senior stakeholders Align platform capabilities with customer and business outcomes You Have: Required Skills &amp; Qualifications Experience &amp; Leadership Bachelor's degree in Computer Science, Computer Engineering, or a related field.&nbsp; 10+ years in software/data engineering, with strong backend or data platform experience 5+ years managing engineering teams, including globally distributed organizations Strong skills in Agile methodologies. Strong communication skills (including English language skills) and organizational skills Proven ability to hire, grow, and retain high-performing teams Technical Depth Strong background in distributed systems and large-scale data platforms Hands-on experience with: Streaming systems (e.g., Kafka) NoSQL databases (e.g., Cassandra) Search/indexing systems (e.g., Elasticsearch) Deep understanding of real-time vs batch processing trade-offs Modern Data Platforms Experience with big data frameworks (Spark, MapReduce) Exposure to modern data platforms such as Databricks or lakehouse architectures Experience driving platform migrations or modernization initiatives Cloud &amp; Platform Engineering Experience operating microservices in Kubernetes environments (GKE preferred) Strong focus on reliability, scalability, and observability Communication &amp; Collaboration Strong cross-functional communication and highly organized collaboration skills. Proven decisiveness in establishing clear ownership boundaries and sticking to decisions to mitigate delays from distributed and unclear boundaries. Discipline to document and reference all decisions to ensure the distribution of responsibilities and ownership remains clear and backed by documentation for all stakeholders. Ability to influence stakeholders across engineering, product, and business teams. Nice to Have Experience in conversational AI, contact center platforms, or customer engagement systems Experience with Java-based microservices (e.g., Spring Boot) Familiarity with data integration patterns (connectors, webhooks, event-driven systems) Our Benefits &amp; Perks We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees. 💰 Financial Security &amp; Growth Additional Pension scheme:&nbsp; deferred pension scheme (LivePerson contributes 20%), ESPP and annual bonus depending on achievements Equipment: Internet and Mobile reimbursement Development: Access to internal professional development resources. 👨‍👩‍👧‍👦 Time Away &amp; Family Support Flexible Paid Time Off (PTO): Personal time off 33 days , vacation (28 days) and care days (5) Paid Public Holidays. Volunteering Days:&nbsp; Use them to make a difference in your community. Whether it's a cleanup, supporting a local initiative or holding an “Ehrenamt”, just let us know! We're here to help you create a meaningful impact. 💻 Workplace Flexibility Remote-First Model: Be flexible, work flexibly and from anywhere&nbsp; - no defined working hours or boundaries with offices in Mannheim and Berlin Monthly Connection: Join our monthly connection pizza day in the office! Why You’ll Love Working Here As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space. Belonging at LivePerson: Equal Opportunity Employer We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer (EOE). We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law. Accessibility Commitment LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable accommodations to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. Important Candidate Notice The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets. Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com &nbsp;

Senior Manager of Data Service

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.&nbsp;&nbsp; At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full&nbsp;potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.&nbsp; As a Customer Response Specialist, you'll be responsible for promptly addressing customer inquiries and concerns via phone, email, web messaging, or alternate channels. Your primary goal will be to provide exceptional customer service by resolving issues efficiently and ensuring a positive customer experience. This role involves using various software systems to access customer accounts, monitor and diagnose customer-specific alerts, document interactions, and escalate complex issues when necessary. Success in this position requires strong interpersonal skills, empathy, and the ability to adapt to different organizational and customer needs. In this role, you'll collaborate closely with the Network Operations Center (NOC), Technical Support Engineers, and Engineering teams to manage incidents and resolve complex issues efficiently. You'll serve as a liaison between customers and internal teams, facilitating clear communication and updates on issue resolution progress. &nbsp; In this role, you will be: Correctly prioritizing cases in real-time based on existing definitions Identify and effectively manage crisis scenarios, including high-priority issues Performing customer-facing incident management responsibilities&nbsp; Managing break/lunch assignments to ensure adequate coverage Effectively leveraging team members to meet SLAs in times of high volumes to minimize missed support opportunities Promoting high NPS Being the technical and soft skills lead, ensuring that established processes and procedures are followed Promoting effective communication between team members The Point of Contact for internal customer questions Answering web messaging conversations and phone calls from customers, and managing inquiries from internal teams Monitoring, diagnosing, and proactively communicating customer-specific alerts internally and externally Your required skillset: Communicating effectively with customers regardless of their English proficiency or technical skills Prioritizing competing inquiries to ensure all customers are serviced according to established SLAs Simplifying technical information for easy understanding Applying a proactive and analytical mindset to question and improve established processes and procedures Naturally curious about exploring technical challenges and solutions Demonstrating competent knowledge of HTML and CSS Troubleshooting REST/SOAP APIs Applying networking knowledge, including IP addresses, firewalls, and web filters Using browser-based tools to troubleshoot reported issues - cache, cookies, and network tab/dev tools Diagnosing issues using log analytics and monitoring tools Additional skills (Plus): SQL for reading and writing queries Additional skills (Plus): Troubleshooting in JavaScript Additional skills (Plus): Prior experience in Leadership roles What you need for success: 3+ years of experience in a technical role, support preferred Obsession with providing an exceptional customer experience Ability and willingness to work in shifts in a 24x7 operation, including nights, weekends, and holidays Displays a calm demeanor in critical situations Ability to work independently and also as part of a collaborative team Leads by example with a strong commitment to our company values Strives for continuous improvement and long-term success within the role and team. Excellent English language skills in written and spoken communication Hands-on experience with front and backend application support &nbsp; Benefits: &nbsp; Health: medical, dental, and vision Time away: 28 vacation days Development: Generous tuition reimbursement and access to internal professional development resources.&nbsp; Additional: Food Vouchers. Multisport card #LI-Remote Why you’ll love working here: As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.&nbsp; Belonging at LivePerson: We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.&nbsp; This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. L &nbsp; &nbsp;

Customer Response Specialist

Location: India-Remote Work Timings: 1:30 PM to 10.30 PM IST LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. Position Overview:&nbsp; We are seeking a highly analytical and detail-oriented Strategic Sourcing Senior Analyst to join our global Procurement team. In this role, you will be responsible for driving value across our global supply chain by conducting deep-dive spend analysis, managing competitive bidding processes (RFx), and supporting end-to-end contract negotiations. You will collaborate closely with stakeholders in Finance, Legal, and various business units to optimize spend and ensure our vendor partnerships align with LivePerson’s strategic objectives.&nbsp; Key Responsibilities Perform comprehensive spend analysis to identify cost-saving opportunities and trends across different categories. Lead and manage RFx (RFP, RFI, RFQ) processes, including vendor identification, bid evaluation, and selection. Support the negotiation of commercial terms and collaborate with Legal to ensure compliance with corporate standards. Partner with department leaders to understand their sourcing needs and provide data-driven recommendations. Monitor vendor performance and lead periodic business reviews to ensure service level agreements (SLAs) are met. Stay current on market trends and industry benchmarks to inform sourcing strategies. Identify and implement process enhancements to streamline the "Procure-to-Pay" workflow. Qualifications Minimum of 4–6 years of experience in strategic sourcing, procurement, or supply chain analytics. Expert-level proficiency in data analysis and reporting; experience with ERP or eSourcing tools is highly preferred. Strong negotiation and communication skills, with the ability to present complex data to leadership. Proven ability to manage multiple sourcing projects simultaneously in a fast-paced, remote environment. Advanced Excel/Google Sheets for financial modeling. Education: Bachelor's degree in Business, Finance, Supply Chain Management, or a related field. Certifications: Professional certification (e.g., CPSM, MCIPS) is a plus. Benefits: Personal time off 15 days - Casual (5) days, Care Days (5) &amp; Sick Days (5) Medical Insurance: 8 Lakhs Family Floater that covers employee, spouse, 3 children and parents or In-laws Group Personal Accident: 3x of the employee’s Gross Salary Group Term Life: 3x of the employee’s Gross Salary Volunteering Days – Use them to make a difference in your community. Whether it's a cleanup, supporting a local initiative,&nbsp; just let us know! We're here to help you create a meaningful impact. Financial &amp; Growth Employee Stock Program (ESPP): Participate in our Employee Stock Participation Program and receive a discount on company shares, allowing you to share in LivePerson's success. Learning &amp; Development: We actively support your professional journey with robust programs for growth and learning development, including allocated stipends, ensuring you reach your full potential. Why You’ll Love Working Here As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space. Belonging at LivePerson We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer. We believe that diverse perspectives drive innovation.&nbsp; Important Candidate Notice The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets. Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson&nbsp; employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com &nbsp;

Senior Analyst - Strategic Sourcing

Engage Australia a premier entity of LivePerson is a leading specialist in Contact Centre technology and operations. Since our inception in 2009, we have served as a trusted partner for organizations seeking to deliver consistent, high-quality customer experiences. Our strength lies in our onshore expertise. From initial solution design to 24/7 technical support, we provide a comprehensive "one-stop shop" for CCaaS. We pride ourselves on our ability to translate complex business demands into streamlined technical solutions for some of Australia’s most iconic brands. Position Overview As the Commercial Operations &amp; Compliance Coordinator, you will be the engine room of our business operations, ensuring that our commercial, financial, and digital foundations are seamless. You will act in a supporting role&nbsp; to ensure&nbsp; vendor financial accuracy and provide input into our brand’s digital presence and industry certifications. Your single most important outcome is to ensure Engage remains commercially organized, audit-ready (ISO), and professionally represented to our prospective and existing Tier-1 clients. Team Context: Reporting to the Vice President, this role sits at the intersection of Finance, Sales, and Corporate Governance. You Will: Key Responsibilities &amp; Impact Financial &amp; Vendor Operations: Manage the end-to-end Purchase Order process and perform rigorous audits of vendor invoices to ensure 100% billing accuracy. Act as a commercial point of contact for vendor relationships, resolving discrepancies proactively to maintain strong supply-chain health. Support the finance function by ensuring all commercial documentation is filed and reconciled correctly. Commercial Enablement &amp; Presentation: Organize and maintain "Commercial Packs" and sales collateral, ensuring the team has immediate access to up-to-date pricing and contract templates. Develop brand consistent slides and document templates Be responsible for assisting in driving progress on non client facing initiatives within the business e.g. managing internal suppliers for website updates.&nbsp; Compliance &amp; ISO Management: Project manage the ISO accreditation process for Engage, working with the ISMS owner and ISO coordinator to manage documentation and internal audits to meet international standards. Maintain the central repository for all compliance-related certificates and business process manuals. Administrative Strategy: Provide high-level administrative support to the leadership team, ensuring organizational efficiency during high-growth periods. You Have: Required Skills &amp; Qualifications Professional Experience &amp; Education: 3+ years of experience in a Business Operations, Commercial Coordination, or Senior Admin role, preferably within the Tech or Managed Services sector. Experience or exposure to contact centre technology, whilst not essential, is an advantage.&nbsp; Proven experience in managing financial administration (POs, Invoicing, and Vendor reconciliation). Prior experience or a strong understanding of ISO certification standards (e.g., ISO 9001 or 27001) is highly regarded. Technical Expertise: Web &amp; Design: Proficiency with CMS platforms (e.g., WordPress, Wix, or Webflow) and a sharp eye for design using PowerPoint or Canva. Systems: Experience with project management tools (e.g., Jira,Smartsheets , or Monday.com). Documentation: Advanced skills in the Microsoft Office Suite or Google Suite, specifically Excel for data reconciliation and PowerPoint for client-facing decks. Attributes &amp; Mindset: Meticulous Attention to Detail: You catch the small errors in an invoice or a slide deck that others miss. The "Generalist" Mindset: You are equally comfortable auditing a spreadsheet as you are updating a website or writing a process manual. Self-Starter: The ability to take ownership of internal projects&nbsp; and remain organised with minimal day-to-day supervision. Confident Communication: Confident in reaching out to internal teams and vendors at various levels of management.&nbsp; Our Benefits &amp; Perks At Engage, we are committed to supporting the complete well-being, health, financial security, family, and professional growth of our team. We believe that our onshore expertise is our greatest asset, and we invest accordingly. Health &amp; Wellbeing Health &amp; Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling and support for you and your immediate family members. Financial Security: We provide comprehensive insurance options to offer you and your family peace of much-needed peace of mind and financial protection. Health Insurance Partnerships: Benefit from corporate healthcare rates and support designed to keep you and your family healthy. Time Away &amp; Flexibility Generous Parental Leave: Support for growing families to ensure you can focus on what matters most during life’s big milestones. Financial &amp; Growth Performance Recognition: We celebrate wins. Our team members share in the company’s success through performance-based recognition. Workplace Flexibility Hybrid Work Model: We offer a flexible, modern work environment. While we value the collaboration that happens in our physical spaces, we support remote flexibility to help you balance your professional and personal life. Why You’ll Love Working at Engage As leaders in Australian contact centre technology, we celebrate the expertise and diversity of our people. Engage is a place where complex technical challenges meet human-centric solutions. We are proud of our reputation for translating intricate business demands into streamlined success for Australia’s most iconic brands. Here, your contribution is visible, your growth is supported, and your work directly impacts the customer experience of millions. Belonging at Engage We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer. We believe that diverse perspectives drive the innovation required to solve complex problems. All qualified applicants will receive consideration for employment without regard to protected characteristics under Australian law. Accessibility Commitment Engage is dedicated to the accessibility needs of our applicants and employees. We provide reasonable adjustments to job applicants with disabilities. If you require a reasonable adjustment for any part of the application or hiring process, please let your recruiting contact know. Important Candidate Notice:&nbsp; The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.&nbsp; The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets. Please note that any communication from our hiring teams would be from&nbsp; LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address.

Commercial Operations & Compliance Coordinator

Software Development Engineer III Java Backend Engineer

Location: Berlin, Germany&nbsp; Remote Status: Fully Remote (#LI-Remote) LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. Position Overview This candidate will join the LivePerson Platform Product team and be responsible for Core Platform &amp; integration, including Authentication, Secure forms, Security products and FaaS. This is a highly strategic area, handling the processing of billions of messages and routing conversations between brands and their customers efficiently. Our goal is to ensure seamless, intelligent, and scalable message delivery to enhance customer interactions. As the Senior Product Manager for Platform &amp; Integration, you will lead the strategy for high-scale infrastructure, focusing on Authentication, Security, and FaaS. You will oversee the development of secure, scalable architectural components that ensure the core platform handles billions of interactions with peak reliability. By collaborating with Engineering and other stakeholders, you’ll transform technical requirements into innovative security and integration solutions for global brands. Ultimately, your leadership will ensure our foundational platform capabilities deliver a seamless, robust, and intelligent environment for enterprise customers. &nbsp; You Will: Key Responsibilities &amp; Impact Product Strategy: Develop and articulate a clear product vision and strategy for Core Messaging, ensuring alignment with the company's goals and strategic advancements. Feature Prioritization: Define, review feature requests, and prioritize product features and enhancements based on customer feedback, market research, competitive analysis, and business objectives, focusing on message processing, real-time routing, and system scalability. Roadmap Planning: Create and maintain a detailed product roadmap, outlining key milestones, dependencies, and timelines for delivering new platform capabilities that enhance messaging performance and agent matching. Cross-Functional Collaboration: Work closely with Engineering, Infrastructure, Cloud, AI/ML teams, Sales, and Customer Success to align priorities and drive execution of platform improvements that optimize system performance and reliability. Scalability and Performance: Champion a platform-first approach, ensuring the Core Messaging infrastructure is designed for high availability, low latency, and the ability to process billions of messages with optimal efficiency. Market Analysis: Conduct ongoing research and analysis to identify emerging trends in large-scale messaging, AI-driven routing, and competitive landscape insights to inform platform evolution. Customer Engagement: Engage with enterprise customers, partners, and internal stakeholders to gather insights on performance bottlenecks, pain points, and evolving needs, translating feedback into actionable product improvements. Go-to-Market Strategy: Partner with Marketing, Sales, and Customer Success teams to develop go-to-market strategies, ensuring seamless adoption of new platform features and driving overall business impact. Performance Tracking: Define key performance indicators (KPIs) and metrics to measure the effectiveness of Messaging capabilities, leveraging data to optimize performance, reduce latencies, and improve message delivery accuracy. Thought Leadership: Stay informed about advancements in distributed messaging systems, cloud-native architectures, and best practices in high-scale messaging, sharing insights to drive platform innovation. You Have: Required Skills &amp; Qualifications Bachelor's degree in Computer Science, Engineering, Business, or a related field (MBA preferred). 5+ years of experience in product management, with a track record of successfully launching and managing SaaS products or platforms. Deep understanding of API, messaging systems, high-scale data processing, event-driven architectures, and cloud infrastructure. Proven ability to develop and execute product strategy, prioritize features, and drive product roadmap planning in a fast-paced, agile environment. Strong analytical skills, with the ability to gather and interpret data, identify trends, and make data-driven decisions. Excellent communication, collaboration, and leadership skills, with the ability to influence and inspire cross-functional teams. Experience working with enterprise customers and a strong customer focus, with the ability to empathize with customer needs and pain points. Passion for innovation, creativity, and solving complex problems to deliver impactful solutions. Our Benefits &amp; Perks We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees. 💰 Financial Security &amp; Growth Additional Pension scheme:&nbsp; deferred pension scheme (LivePerson contributes 20%), ESPP and annual bonus depending on achievements Equipment: Internet and Mobile reimbursement Development: Access to internal professional development resources. 👨‍👩‍👧‍👦 Time Away &amp; Family Support Flexible Paid Time Off (PTO): Personal time off 33 days , vacation (28 days) and care days (5) Paid Public Holidays. Volunteering Days:&nbsp; Use them to make a difference in your community. Whether it's a cleanup, supporting a local initiative or holding an “Ehrenamt”, just let us know! We're here to help you create a meaningful impact. 💻 Workplace Flexibility Remote-First Model: Be flexible, work flexibly and from anywhere&nbsp; - no defined working hours or boundaries with offices in Mannheim and Berlin Monthly Connection: Join our monthly connection pizza day in the office! Why You’ll Love Working Here As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space. Belonging at LivePerson: Equal Opportunity Employer We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer (EOE). We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law. Accessibility Commitment LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable accommodations to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. Important Candidate Notice The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets. Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com &nbsp;

Senior Technical Product Manager - Platform & Integration

LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. Position Overview:&nbsp; The Support Engineer II (L2) is a fully qualified, professional and Subject Matter Expert (SME) who provides advanced technical assistance within a 24/7 global operation. Reporting to the Support Engineer Manager, this role sits within our Global Services organization. You will act as the primary technical focal point for complex investigations, bridging the gap between customers, field teams, and Engineering to resolve uncommon incidents and promote platform stability. The single most important outcome for this role is the successful resolution of escalated, high-impact technical cases while proactively guiding internal and external stakeholders to meet all Service Level Targets (SLTs). You Will: Key Responsibilities &amp; Impact Advanced Case Management: Own the end-to-end investigation and resolution of complex and uncommon technical cases escalated by customers, acting as the SME for assigned technical areas. Engineering Collaboration: Report, track, and promote issues and bugs with Engineering, working closely with product leaders and developers to ensure long-term fixes. Stakeholder Guidance: Educate and proactively guide internal field teams and external customers with advanced technical knowledge, troubleshooting tools, and specialized methods. Process Excellence: Manage escalated incidents across multiple channels to consistently meet or exceed SLTs and KPIs. Technical Leadership: Assess unusual circumstances using sophisticated analytical techniques to identify root causes and suggest creative variations in troubleshooting approaches. Knowledge Management: Create and maintain high-quality technical documentation and runbooks to improve team efficiency and scale support capabilities. You Have: Required Skills &amp; Qualifications Professional Experience: Typically requires a minimum of 4 years of related technical experience with a Bachelor’s degree, or 2 years with a Master’s degree, or equivalent practical experience. Technical Expertise: Complete knowledge and full understanding of professional disciplines within technical support, including the ability to resolve a wide range of issues in creative ways. Problem-Solving Skills: Proven ability to work on problems of diverse scope where analysis of information requires evaluation of identifiable factors and the adaptation of existing approaches. Communication &amp; Persuasion: Exceptional communication skills with the ability to enhance relationships and networks with senior partners, often requiring persuasion and the adaptation of style to differing audiences. Independence: A proactive mindset with the ability to work independently, determining methods and procedures on new assignments and acting as a facilitator or team leader when necessary. Operational Flexibility: Ability to work in a 24/7 or business hours role, displaying a calm demeanor in critical situations. Our Benefits &amp; Perks:&nbsp; We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees. 🏥 Health &amp; Wellbeing Health &amp; Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling for you and your immediate family members. Life &amp; Financial Protection: Your Life and Salary Continuance Insurance is fully paid by the company, offering peace of mind and financial security. Health Insurance Coverage: Benefit from Medibank Health Insurance, with up to 80% of the premium paid by LivePerson (LP), extending coverage to you and your immediate family members. 👨‍👩‍👧‍👦 Time Away &amp; Flexibility Generous parental leave policy LP Care Days: You receive 5 additional paid "LP Care Days" per year to use for personal, family, or well-being needs. Once your annual leave is exhausted, we provide an extra 5 days of LP Care Days to ensure you have the time to recharge and show up as your best self. 💰 Financial &amp; Growth Employee Stock Program (ESPP): Participate in our Employee Stock Participation Program and receive a discount on company shares, allowing you to directly share in LivePerson's success and growth. Learning &amp; Development: We actively support your professional journey with robust programs for growth and learning development, including allocated stipends, ensuring you reach your full potential. 💻 Workplace Flexibility Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. We also maintain dedicated offices in Sydney and Melbourne for those who wish to meet colleagues or collaborate in person. &nbsp; Why You’ll Love Working Here As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space. Belonging at LivePerson We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer. We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to protected characteristics under Australian law. Accessibility Commitment LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable adjustments to job applicants with disabilities. Applicants who require a reasonable adjustment for any part of the application or hiring process should inform their recruiting contact upon initial connection. Important Candidate Notice:&nbsp; The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.&nbsp; The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets. Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com

Support Engineer II

Software Development Engineer II ( NodeJS Engineer - Connector) Location: India-Remote Work Timings: 1:30 PM to 10.30 PM IST LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. Key Responsibilities Designing and developing high-volume, low-latency applications for mission-critical systems and delivering high-availability and performance Design complex high performance backend services using NodeJS Development of technical specifications and documentation Debug production issues and help maintain existing code Participate in on-call rotations Work with Bots &amp; Automation team in building next generation bot runtime platform &nbsp; You should be an expert in: Strong programming skills in NodeJS/Typescript with good knowledge of Websockets and data streaming services Experience with Java Experience integrating with third-party APIs Experience debugging/testing distributed microservice applications&nbsp; Knowledgeable of technologies such as SocketIO, Kafka, Redis, RabbitMQ Experience building RESTful microservices Familiar with basic DevOps tasks for deploying applications in dev/test environments Experience with Git, Jenkins, and other Development tools Experience in Kubernetes a plus &nbsp; Qualifications Bachelor's degree in Computer Science or a related field 3+ years of experience building successful production software systems Benefits: Personal time off 15 days - Casual (5) days, Care Days (5) &amp; Sick Days (5) Medical Insurance: 8 Lakhs Family Floater that covers employee, spouse, 3 children and parents or In-laws Group Personal Accident: 3x of the employee’s Gross Salary Group Term Life: 3x of the employee’s Gross Salary Volunteering Days – Use them to make a difference in your community. Whether it's a cleanup, supporting a local initiative,&nbsp; just let us know! We're here to help you create a meaningful impact. Financial &amp; Growth Employee Stock Program (ESPP): Participate in our Employee Stock Participation Program and receive a discount on company shares, allowing you to share in LivePerson's success. Learning &amp; Development: We actively support your professional journey with robust programs for growth and learning development, including allocated stipends, ensuring you reach your full potential. Why You’ll Love Working Here As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space. Belonging at LivePerson We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer. We believe that diverse perspectives drive innovation.&nbsp; Important Candidate Notice The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets. Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson&nbsp; employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com &nbsp;

Software Development Engineer II ( Nodejs Engineer - Connector)

Location: USA&nbsp; Remote Status: Fully Remote (#LI-Remote) LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. Position Overview As an Account Executive, you will be a high-performing leader within our North American Enterprise Sales organization, responsible for accelerating our growth in one of our most strategic markets. You will serve as the primary architect for large-scale digital transformations that redefine how the United States leading brands interact with their customers. Your single most important outcome is to meet and exceed revenue growth objectives by positioning LivePerson’s AI-led value proposition to C-level stakeholders. Reporting to the Director, Sales, this role sits within our Field Sales organization and is pivotal to our expansion within the US market. You Will: Key Responsibilities &amp; Impact Strategic Sales &amp; Territory Leadership: Formulate and execute a comprehensive go-to-market territory strategy to identify and qualify high-value opportunities within your target list. Continuously build and maintain a robust sales pipeline, leveraging a variety of prospecting methods to ensure long-term revenue predictability. Drive the end-to-end sales process for complex, transformational technology deals, ensuring a consistent track record of meeting and exceeding annual quotas. Executive Engagement &amp; Value Positioning: Target and engage key decision-makers across Sales, Marketing, IT, and Contact Centers to position LivePerson as a strategic partner. Present high-impact business cases to C-level prospects, utilizing ROI analysis and data-led insights to articulate the value of Conversational AI. Master the MEDDPICC qualification framework to ensure rigorous deal management and accurate monthly/quarterly forecasting. Cross-Functional Collaboration: Act as the "CEO of your territory," orchestrating internal resources including Inside Sales, Solution Consultants, Legal, Marketing, and Professional Services to deliver seamless customer experiences. Collaborate with the Product and Success teams to ensure the "voice of the customer" is reflected in our roadmap. You Have: Required Skills &amp; Qualifications Professional Experience &amp; Education: 6+ years of professional sales experience, with at least 4+ years specifically managing large, complex enterprise software sales. Proven track record of success in SaaS, BPO, CX and CCaas platforms, or online marketing sales environments. Extensive experience in Strategic Value-Based Selling, including buyer group identification and complex business case definition. Bachelor's Degree of equivalent Technical &amp; Operational Expertise: Deep understanding of transformational technology and the ability to "nerd out" about AI applications and data-led decision-making. Operational excellence in managing long sales cycles, with a disciplined approach to CRM hygiene and pipeline management. Familiarity with the digital transformation landscape in the US, including local consumer behaviors and enterprise procurement processes. Attributes &amp; Mindset: Growth Mindset: You are curious, embrace coaching, and view feedback or failure as a mandatory fuel for growth. Entrepreneurial Spirit: You are a self-starter who thrives in fast-paced, dynamic environments and can inspire passion in others. Customer-Obsessed: You deliver excellence in service and are committed to fostering a collaborative team environment to achieve the best results for the client. The base salary range for this role will be between $120,000 to $160,000 USD. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications. Our Benefits &amp; Perks We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees. 🏥 Health &amp; Wellbeing Medical, Dental, and Vision Insurance: Comprehensive plans to support your health needs. Wellness Resources: Access to wellbeing resources and programs including our EAP plan.Health &amp; Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling. 💰 Financial Security &amp; Growth 401(k) Retirement Plan: To help you plan for your financial future by offering both the plan and a 4% employer match (100% match on the first 3% contribution and 50% match on the next 2% contribution) HSA &amp; FSA Plans:&nbsp; To help you plan for health related expenses on a pre-tax basis Employee Stock Purchase Program (ESPP): Participate and receive a discount on company shares, allowing you to directly share in LivePerson's success and growth. Additional Insurances: Basic and supplemental&nbsp; life insurance,&nbsp; Accidental Death &amp; Dismemberment (AD&amp;D) insurance, long-term and short-term disability insurance coverage, legal plan, identity theft protection plan, and critical illness supplemental insurance. Development: Access to internal professional development resources. 👨‍👩‍👧‍👦 Time Away &amp; Family Support Flexible Paid Time Off (PTO): Discretionary PTO package for flexible days off with manager approval. Paid Public Holidays. Generous Parental Leave Policy: Including maternity/paternity support and fertility services. 💻 Workplace Flexibility Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. We also maintain dedicated WeWork space for those who wish to meet colleagues or collaborate in person. Why You’ll Love Working Here As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space. Belonging at LivePerson: Equal Opportunity Employer We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer (EOE). We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law. Accessibility Commitment LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable accommodations to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. Important Candidate Notice The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets. Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com

Location: USA&nbsp; Remote Status: Fully Remote (#LI-Remote) LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. Position Overview LivePerson Voice is a state-of-the-art, born-in-the-cloud SaaS offering. Our Cloud platform is a multi-tenanted solution hosted on GCP using a modern technology stack. Most of our cloud software is deployed as microservices written in Node.JS on top of a NoSQL DB stack (MongoDB, Firebase, ElasticSearch). Our telephony connector layer is a mixture of ASP/.Net and Java code. The customer facing app is written in TypeScript using the modern Angular framework. It is deployed in several different contexts including as a Chrome extension, Electron desktop applications for both Windows and Mac, and embedded in a number of CRMs (including Salesforce) in an iFrame. You will be working directly with the customer facing application. As a Software Developer you will build components of the LivePerson Voice&nbsp; product with a focus on stability and innovation. You will be adding new features, creating new APIs, and working to delight our customers. You Will: Key Responsibilities &amp; Impact Architect, Design and implement business software and underlying APIs Work with Product Management to create delightful user experiences Create platform-independent code that can be run on multi-browser, multi-OS environments Play a critical role in all architecture, coding, testing, and deployment decisions. Produce engineering specifications, delivery estimates, and implement solutions based on product requirements. Provide technical documentation for the solutions that you implement Collaborate with peers on specifications, code reviews, and testing. Write unit and automated end-to-end tests to improve code quality and maximize code coverage for new and existing features. Meet KPIs for engineering team and be responsible for them on a weekly basis Communicating with customers and partners to be able to provide business value and engineering value to the problems at hand.&nbsp; Participate in daily standups, sprint planning sessions, grooming sessions, and retrospectives.&nbsp; You Have: Required Skills &amp; Qualifications 5+ years experience writing code with TypeScript, Javascript, Node.js or equivalent frameworks. Experience building applications using MongoDB. Experience with data aggregation models for multiple data sources. Experience building Enterprise class Multi-tenant SaaS application platform Experience working with Google Cloud Platform, AWS, or Microsoft Azure. Experience with frameworks like Jest, Mocha, or Nock. Experience instrumenting code for gathering production performance metrics. Experience with Agile development methodology.&nbsp; Preference to candidates with experience integrating telephony, CRM, or CTI applications. Preference to candidates with MEAN stack experience. Ability to work independently with minimal supervision. You have worked on building Enterprise grade software products. Understands process and sees value in automation and efficiency. You have strong communication skills with the ability and willingness to interact with customers directly. Strong problem solving experience being able to come up with solutions including collaborating with 3rd party engineering teams. The salary range for this role will be between $130,000 to $160,000 USD. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications. Our Benefits &amp; Perks We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees. 🏥 Health &amp; Wellbeing Medical, Dental, and Vision Insurance: Comprehensive plans to support your health needs. Wellness Resources: Access to wellbeing resources and programs including our EAP plan.Health &amp; Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling. 💰 Financial Security &amp; Growth 401(k) Retirement Plan: To help you plan for your financial future by offering both the plan and a 4% employer match (100% match on the first 3% contribution and 50% match on the next 2% contribution) HSA &amp; FSA Plans:&nbsp; To help you plan for health related expenses on a pre-tax basis Employee Stock Purchase Program (ESPP): Participate and receive a discount on company shares, allowing you to directly share in LivePerson's success and growth. Additional Insurances: Basic and supplemental&nbsp; life insurance,&nbsp; Accidental Death &amp; Dismemberment (AD&amp;D) insurance, long-term and short-term disability insurance coverage, legal plan, identity theft protection plan, and critical illness supplemental insurance. Development: Access to internal professional development resources. 👨‍👩‍👧‍👦 Time Away &amp; Family Support Flexible Paid Time Off (PTO): Discretionary PTO package for flexible days off with manager approval. Paid Public Holidays. Generous Parental Leave Policy: Including maternity/paternity support and fertility services. 💻 Workplace Flexibility Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. We also maintain dedicated WeWork space for those who wish to meet colleagues or collaborate in person. Why You’ll Love Working Here As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space. Belonging at LivePerson: Equal Opportunity Employer We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer (EOE). We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law. Accessibility Commitment LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable accommodations to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. Important Candidate Notice The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets. Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com

Senior Full Stack Software Developer

LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. Position Overview LivePerson is currently seeking a creative and talented professional to join our APJ Customer Success team as a Senior Customer Success Manager (Sr. CSM). As a Sr. CSM, you will own a portfolio of enterprise customers and have responsibility for driving successful programs that enable usage growth, adoption of our solutions, and overall return on investment. You will work closely with your peer client executive(s) to drive renewals and expansion opportunities to achieve outstanding retention targets. As the trusted advisor on all program related activities, you will ensure interactions are managed to customer satisfaction, relationship health and program success. Who You Are Committed to Being: A Standout Colleague: You collaborate and partner with client executives, professional services, support, and operations to deliver outstanding customer experiences. Mission-Driven: Passionate about LivePerson’s mission to make life easier for people and brands everywhere through trusted conversational AI. Value-Oriented: Laser-focused on customer value and ensuring best practices are adopted for product use. Analytical Thinker: Able to listen, think logically, strategically, and tactically to solve sophisticated problems and handle complex client issues. Autonomous &amp; Proactive: Self-motivated, demonstrating an ability to assume responsibility and work autonomously in a fast-paced, dynamic environment. You Will: Key Responsibilities &amp; Impact Strategic Account Management &amp; Impact Drive forward LivePerson’s client engagement model to ensure customer and LivePerson mutual success. Take full accountability of your accounts in all aspects from onboarding to renewal. Anticipate customer needs and proactively mitigate risk throughout the customer lifecycle. Manage strategic and high-value client accounts, exerting a significant influence on customer outcomes and the success of the customer success team. Play an active role in decision-making related to strategic customer engagements and collaborate with senior leadership to align customer success strategies with broader company goals. Relationship &amp; Execution Establish a strong and trusted relationship with your accounts, from decision-makers, key influencers, and day-to-day contacts. Drive usage and adoption, while promoting overall return on investment and delivery of desired customer outcomes. Navigate, interpret, and use provided tools, processes, and systems to measure and report on customer experience, customer health, product usage, and desired outcomes. Inspire change within customers to drive adoption of best practices, thought leadership, and recommendations to achieve successful implementation of conversations solutions. Develop and demonstrate extensive platform expertise. Provide strategic and day-to-day guidance on platform use. Facilitate and lead regularly scheduled, weekly, monthly, or quarterly performance reviews, leveraging operational, messaging, and AI expertise to evaluate performance results and recommendations. Develop customer references and case studies. Team Support Actively mentor, guide, and provide supervision to junior team members to assist them in achieving their objectives. Exercise high discretion in handling complex customer escalations, negotiations, and cross-functional collaborations across other functional areas of the firm. You Have: Required Skills &amp; Qualifications Education: Typically requires a Bachelor’s degree and a minimum of 6 years of related experience; or a Master's degree with 4 years of experience; or equivalent work experience. Professional Experience: 6 to 7+ years of relevant work experience in a customer-facing customer success, account management, or strategic consulting organization. Industry Domain: SaaS experience with Enterprise organizations is preferred. Possesses a deep understanding of the company's products, services, and industry trends to contribute to product development. Operational Knowledge: Strong operational knowledge of bot automation and human contact centers and associated KPIs is preferred. Strategic Discovery: Ability to perform strategic discovery with customers to uncover their business objectives, articulate the value delivered by LivePerson in support of achieving those objectives, and then build a plan to achieve those outcomes. Leadership &amp; Influence: Demonstrated leadership, strong negotiation, and conflict resolution skills with a proven ability to provide thought leadership within the customer success field. Relationship Building: Strong interpersonal skills and experience building strong executive relationships. Ambiguity &amp; Execution: Proven track record of delivering highly-professional customer service in an ambiguous environment. Time Management: Ability to multitask, prioritize, and utilize effective time management skills to ensure that work-related activities are completed in an accurate and timely manner. Communication: Excellent communication, presentation, listening, and cross-functional collaboration skills. Our Benefits &amp; Perks:&nbsp; We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees. 🏥 Health &amp; Wellbeing Health &amp; Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling for you and your immediate family members. Life &amp; Financial Protection: Your Life and Salary Continuance Insurance is fully paid by the company, offering peace of mind and financial security. Health Insurance Coverage: Benefit from Medibank Health Insurance, with up to 80% of the premium paid by LivePerson (LP), extending coverage to you and your immediate family members. 👨‍👩‍👧‍👦 Time Away &amp; Flexibility Generous parental leave policy LP Care Days: You receive 5 additional paid "LP Care Days" per year to use for personal, family, or well-being needs. Once your annual leave is exhausted, we provide an extra 5 days of LP Care Days to ensure you have the time to recharge and show up as your best self. 💰 Financial &amp; Growth Employee Stock Program (ESPP): Participate in our Employee Stock Participation Program and receive a discount on company shares, allowing you to directly share in LivePerson's success and growth. Learning &amp; Development: We actively support your professional journey with robust programs for growth and learning development, including allocated stipends, ensuring you reach your full potential. 💻 Workplace Flexibility Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. We also maintain dedicated offices in Sydney and Melbourne for those who wish to meet colleagues or collaborate in person. &nbsp; Why You’ll Love Working Here As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space. Belonging at LivePerson We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer. We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to protected characteristics under Australian law. Accessibility Commitment LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable adjustments to job applicants with disabilities. Applicants who require a reasonable adjustment for any part of the application or hiring process should inform their recruiting contact upon initial connection. Important Candidate Notice:&nbsp; The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.&nbsp; The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets. Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com &nbsp;

Location: Toronto, Canada Remote Status: Fully Remote (#LI-Remote) LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. Position Overview As a Senior Client Partner, you will be a high-performing leader within our North American Enterprise Sales organization, responsible for accelerating our growth in one of our most strategic markets. You will lead complex enterprise sales motions with North America’s largest brands, helping them modernize customer engagement through AI-led digital transformation. Orchestrating multi-million dollar deals that redefine how North America’s leading brands interact with their customers. Your single most important outcome is to meet and exceed revenue growth objectives by positioning LivePerson’s AI-led value proposition to C-level stakeholders. Reporting to the Director of Sales, NA, this role sits within our Global Sales organization and is pivotal to our expansion in the region.You will join LivePerson at a critical juncture of AI-led innovation as we empower global brands to modernize their digital transformation strategies through seamless messaging, voice, and automation. &nbsp; You Will: Key Responsibilities &amp; Impact Strategic Sales &amp; Territory Leadership: Formulate and execute a comprehensive go-to-market territory strategy to identify and qualify high-value opportunities within your target list. Continuously build and maintain a robust sales pipeline, leveraging a variety of prospecting methods to ensure long-term revenue predictability. Drive the end-to-end sales process for complex, transformational technology deals, ensuring a consistent track record of meeting and exceeding annual quotas. Executive Engagement &amp; Value Positioning: Target and engage key decision-makers across Sales, Marketing, IT, and Contact Centers to position LivePerson as a strategic partner. Present high-impact business cases to C-level prospects, utilizing ROI analysis and data-led insights to articulate the value of Conversational AI. Demonstrate discipline in qualification, deal strategy, and forecast accuracy within complex enterprise sales environments, mastering the MEDDPICC framework &nbsp; Cross-Functional Collaboration: Operate with a high degree of ownership and autonomy while coordinating cross-functional teams to drive customer outcomes&nbsp; including Inside Sales, Solution Consultants, Legal, Marketing, and Professional Services to deliver seamless customer experiences. Collaborate with the Product and Success teams to ensure the "voice of the customer" is reflected in our roadmap. Partner Collaboration: Work closely with regional partners to enhance customer experience and deliver high-quality support. &nbsp; You Have: Required Skills &amp; Qualifications Professional Experience &amp; Education: 8+ years of experience selling complex enterprise SaaS solutions with a demonstrated track record of closing multi-million dollar deals. Proven track record of success in SaaS, BPO, e-commerce, or online marketing sales environments. Extensive experience in Strategic Value-Based Selling, including buyer group identification and complex business case definition. &nbsp;English proficiency is required to navigate the local market and global internal stakeholders. Technical &amp; Operational Expertise: Deep understanding of transformational technology and the intellectual curiosity around AI, automation, and customer engagement technologies. Operational excellence in managing long sales cycles, with a disciplined approach to CRM hygiene and pipeline management. Familiarity with the digital transformation landscape in Asia Pacific, including local consumer behaviors and enterprise procurement processes. Attributes &amp; Mindset: Growth Mindset: You are curious, embrace coaching, and view feedback or failure as a mandatory fuel for growth. Entrepreneurial Spirit: You are a self-starter who thrives in fast-paced, dynamic environments and can inspire passion in others. Customer-Obsessed: You deliver excellence in service and are committed to fostering a collaborative team environment to achieve the best results for the client. The base salary range for this role will be between $XX to $XX CAD with a 50/50 commission split. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications. During the phone screening, your recruiter will provide the location-specific salary range for this role. Our Benefits &amp; Perks:&nbsp; We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees. Health: medical, dental, and vision insurance and wellbeing resources and programs Time away: Public holidays and discretionary PTO package for flexible days off with manager approval Financial: 401K, ESPP, Basic life and AD&amp;D insurance, long-term and short-term disability Family: parental leave, maternity support, fertility services Development: tuition reimbursement and access to internal professional development resources. Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts Why You’ll Love Working Here As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space. Belonging at LivePerson: Equal Opportunity Employer We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer (EOE). We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law. Accessibility Commitment LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable accommodations to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. Important Candidate Notice The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets. Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com &nbsp; &nbsp;

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.&nbsp;&nbsp; At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.&nbsp; What You Will Own? Work with global customers and internal teams to resolve complex technical issues and maintain high customer satisfaction Provide technical support within SLA, ensuring a high level of professionalism and customer satisfaction Follow the escalation process: promptly identify cases to be escalated and assure cases are prepared for escalation (thoroughly investigated and documented) Take ownership of technical issues, mentor and provide consultations to Tier 1 and work with our L3 Team to resolve more advanced issues when necessary What You Need for Success? 1-3 years of experience in a similar role in a SaaS or web company Excellent troubleshooting skills with strong hands-on experience Excellent service-oriented verbal and written English communication skills Natural curiosity to solve problems and willingness to deep dive to obtain relevant knowledge. Ability to self-learn and work with international teams Strong analytical skills, ability to make relevant conclusions and provide insights Application support hands-on experience (not IT / helpdesk support) Experience utilizing monitoring tools such as Fiddler, Wireshark, Chrome DevTools etc’ Good understanding of HTML/CSS - required Basic understanding of JS - preferred Good understanding of data retrieval using SQL - required Familiarity with the core concepts of networking, APIs and SDKs - required Ability to work flexible hours, including holidays, nights, and weekends as and when needed for crisis management Discipline to conduct on-call duties as required by the business &nbsp; Additional responsibilities of Support Engineer II (L2): Maintain a high level of technical expertise at all times, mentor and provide consultations to L1 and L2 Support Engineers. Enforce Tech Support processes and ensure top performance and adherence to KPIs. Take ownership of escalated issues (L2 level) and work with our L3 (SME) Team to resolve more advanced issues when necessary. Lead/participate in the Support organization’s internal projects Technical Expertise: 3-5 years of experience as Tier 2/3 Support Engineer in a SaaS or web company Excellent troubleshooting skills with strong hands-on experience Excellent service-oriented verbal and written communication skills Ability to drive people to achieve their goals Ability to determine pain points and/or points to improve existing processes and suggest improvements. Natural curiosity to solve problems and willingness to deep dive to obtain the relevant knowledge. Ability to self-learn and work with international teams Strong analytical skills and ability to provide insights Application support hands-on experience (not IT / helpdesk support) Experience utilizing monitoring tools such as Fiddler, Wireshark, Chrome DevTools etc’ Good understanding of HTML/CSS - required Basic understanding of JS - preferred Good understanding of data retrieval using SQL - required Familiarity with the core concepts of networking, APIs and SDKs - required Ability to work flexible hours, including holidays, nights, and weekends as and when needed for crisis management Discipline to conduct on-call duties as required by the business Benefits: &nbsp; Health: medical, dental, and vision Time away: 28 vacation days Development: Generous tuition reimbursement and access to internal professional development resources.&nbsp; Additional: Food Vouchers. #LI-Remote Why you’ll love working here: As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.&nbsp; Belonging at LivePerson: We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.&nbsp; This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact&nbsp;recruiting-lp@liveperson.com &nbsp;

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.&nbsp;&nbsp; At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.&nbsp; Overview: Network Operations Center (NOC) is responsible for monitoring LivePerson services.LivePerson NOC is monitoring 6 data centers around the world, with ~6K servers.The data centers serve ~10K customers, with millions of visitors, and thousands of real time engagements. You will:&nbsp; Monitor LivePerson services and servers and handle incidents quickly and professionally, to ensure a high level of services availability and performance. Trigger operational procedures for various types of production incidents Troubleshoot Production incidents Manage internal incident notifications, in order to update LivePerson’s employees and management about any service degradation or impact in real time Interact frequently with the LivePerson Support division, in order to make sure that service incidents reported by customers are handled properly and resolved timely. Actively participate in customer affecting incidents, by providing data, clear communication and status updates. What You Need for Success? At least one year of experience in a similar role, 1.5-2 years is a big advantage. Ability to operate in a 24x7 operational environment (working in shifts) - Including weekends and holidays Ability to work 8-9 hours shifts, 5 shifts a week (07:00-15:00 , 15:00-23:00, 23:00-07:00, Local time) Working in a hybrid mode - Onsite except night and weekend shifts Ability to handle stressful situations with a level headed approach Excellent verbal and writing skills (English) Excellent communication skills Multitasking skills, capable of reacting quickly to multiple issues in parallel, and following established procedures to implement solutions. GCP background / experience operating in a linux environment Familiarity with Networking concepts. Advantage: Working with Monitoring tools (Zabbix, Prometheus, Grafana, Anodot) Scripting/Programming knowledge Relevant courses and certifications (MCSE, CCNA... &nbsp; Benefits: &nbsp; Health: medical, dental, and vision Time away: 28 vacation days Development: Generous tuition reimbursement and access to internal professional development resources.&nbsp; Additional: Food Vouchers. #LI-Remote Why you’ll love working here: As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.&nbsp; Belonging at LivePerson: We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.&nbsp; This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact&nbsp;recruiting-lp@liveperson.com &nbsp; &nbsp;

Location: USA&nbsp; Remote Status: Fully Remote (#LI-Remote) LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. Position Overview As an Enterprise Account Executive, you will be a key driver of growth within our North American Enterprise Sales organization, responsible for acquiring some of the largest and most recognizable brands in the United States. This is a true hunter role focused on opening new doors, creating opportunities where none exist, and leading complex enterprise sales cycles from initial engagement through close. You will serve as a trusted advisor to senior business and technology leaders, helping organizations transform how they engage with customers through AI-powered customer experiences. Your primary objective is to consistently exceed revenue targets by building executive relationships, uncovering strategic business initiatives, and positioning LivePerson’s Conversational AI platform as a catalyst for measurable business outcomes. Reporting to the Director of Sales, this role sits within our Field Sales organization and plays a critical role in accelerating LivePerson’s growth across the US enterprise market. You Will: Key Responsibilities &amp; Impact Strategic Sales &amp; Territory Leadership: Own and execute a strategic territory plan focused exclusively on acquiring net-new enterprise customers and creating new business opportunities within a defined target market. Build and maintain a robust pipeline through proactive prospecting, executive outreach, relationship building, partner engagement, and targeted outbound sales strategies. Lead complex, multi-stakeholder sales cycles from initial engagement through close, navigating technical, operational, financial, and executive buying committees to secure transformational new business. Consistently achieve and exceed annual revenue targets by generating qualified pipeline, creating demand, and winning new enterprise logos. &nbsp; Executive Engagement &amp; Value Positioning: Develop relationships with executive decision-makers across Customer Experience, Contact Center Operations, IT, Digital, Marketing, and Sales organizations. Engage C-level stakeholders with compelling business cases that connect AI-driven transformation initiatives to measurable financial and operational outcomes. Position LivePerson as a strategic business partner by leveraging industry expertise, competitive insights, and a consultative, value-based sales approach. Utilize the MEDDPICC framework to effectively qualify opportunities, manage complex deal cycles, and deliver accurate forecasting. Cross-Functional Collaboration: Operate as the CEO of your territory, coordinating internal stakeholders across Business Development, Solutions Consulting, Product, Marketing, Legal, and Professional Services to drive successful outcomes. Partner closely with Customer Success and Product teams to ensure customer feedback, market trends, and competitive intelligence inform future innovation. Champion customer needs internally while maintaining momentum throughout the sales process and ensuring an exceptional buying experience. You Have: Required Skills &amp; Qualifications Professional Experience &amp; Education: 6+ years of quota-carrying sales experience, including at least 4+ years selling complex enterprise software solutions into large organizations. Demonstrated success acquiring net-new enterprise customers and consistently exceeding quota in highly competitive markets. Experience selling SaaS, AI, Customer Experience (CX), Contact Center, CCaaS, BPO, or adjacent enterprise technology solutions. Strong background in strategic, value-based selling, including executive-level discovery, business case development, and multi-threaded account engagement. Bachelor's Degree or equivalent experience. Technical &amp; Operational Expertise: Strong understanding of enterprise technology trends, digital transformation initiatives, and the growing impact of AI on customer engagement. Ability to confidently engage both business and technical audiences, translating complex technology into business value. Highly disciplined in pipeline management, account planning, forecasting, and CRM hygiene. Experience navigating long, complex sales cycles involving multiple stakeholders, procurement teams, and executive decision-makers. The base salary range for this role will be between $140,000 - $160,000 USD. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications. Our Benefits &amp; Perks We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees. 🏥 Health &amp; Wellbeing Medical, Dental, and Vision Insurance: Comprehensive plans to support your health needs. Wellness Resources: Access to wellbeing resources and programs including our EAP plan.Health &amp; Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling. 💰 Financial Security &amp; Growth 401(k) Retirement Plan: To help you plan for your financial future by offering both the plan and a 4% employer match (100% match on the first 3% contribution and 50% match on the next 2% contribution) HSA &amp; FSA Plans:&nbsp; To help you plan for health related expenses on a pre-tax basis Employee Stock Purchase Program (ESPP): Participate and receive a discount on company shares, allowing you to directly share in LivePerson's success and growth. Additional Insurances: Basic and supplemental&nbsp; life insurance,&nbsp; Accidental Death &amp; Dismemberment (AD&amp;D) insurance, long-term and short-term disability insurance coverage, legal plan, identity theft protection plan, and critical illness supplemental insurance. Development: Access to internal professional development resources. 👨‍👩‍👧‍👦 Time Away &amp; Family Support Flexible Paid Time Off (PTO): Discretionary PTO package for flexible days off with manager approval. Paid Public Holidays. Generous Parental Leave Policy: Including maternity/paternity support and fertility services. 💻 Workplace Flexibility Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. We also maintain dedicated WeWork space for those who wish to meet colleagues or collaborate in person. Why You’ll Love Working Here As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space. Belonging at LivePerson: Equal Opportunity Employer We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer (EOE). We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law. Accessibility Commitment LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable accommodations to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. Important Candidate Notice The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets. Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com

Enterprise Account Executive

NoSQL Database Engineer (L2) – Production Reliability &amp; Platform Engineering Location: India-Remote Work Timings: 1:30 PM to 10.30 PM IST LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. Role Overview We are seeking a NoSQL Database Engineer (L2) with 7+ years of experience building and managing large-scale production database environments. This role focuses on production reliability, platform engineering, and the architectural evolution of NoSQL systems like Cassandra, Couchbase, and Redis. In this role you will: Own and architect high-availability NoSQL platforms and replication strategies. Design and implement database provisioning platforms using Terraform. Lead incident response for critical outages and define SLIs/SLOs. Execute cloud migration strategies from on-premises to GCP. Participate in 24/7 on-call rotations to support critical infrastructure. You should be an expert in: Expertise in architecture and troubleshooting of one or more of the following: Cassandra, Couchbase, or Redis. Managing Cloud SQL on GCP and Infrastructure as Code (Terraform). Automation and scripting with Python, Go, or Bash. Monitoring tools like Prometheus and Grafana. Benefits: Personal time off 15 days - Casual (5) days, Care Days (5) &amp; Sick Days (5) Medical Insurance: 8 Lakhs Family Floater that covers employee, spouse, 3 children and parents or In-laws Group Personal Accident: 3x of the employee’s Gross Salary Group Term Life: 3x of the employee’s Gross Salary Volunteering Days – Use them to make a difference in your community. Whether it's a cleanup, supporting a local initiative,&nbsp; just let us know! We're here to help you create a meaningful impact. Financial &amp; Growth Employee Stock Program (ESPP): Participate in our Employee Stock Participation Program and receive a discount on company shares, allowing you to share in LivePerson's success. Learning &amp; Development: We actively support your professional journey with robust programs for growth and learning development, including allocated stipends, ensuring you reach your full potential. Why You’ll Love Working Here As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space. Belonging at LivePerson We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer. We believe that diverse perspectives drive innovation.&nbsp; Important Candidate Notice The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets. Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson&nbsp; employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com &nbsp; &nbsp;

NoSQL Database Engineer II

&nbsp;Location: USA&nbsp; Remote Status: Fully Remote (#LI-Remote)
LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.
<h3>Position Overview</h3>
This role focuses on the end-to-end AI lifecycle, encompassing systems for products Conversational AI, Conversational Builder, Agent Assist, KAI etc. You will be responsible for defining the technical roadmap to enhance AI accuracy, scalability, and performance, ensuring seamless and intelligent handling of customer interactions. Your work will directly impact customer satisfaction and operational efficiency by leveraging cutting-edge LLMs and natural language processing to deliver world-class conversational experiences.You will collaborate closely with cross-functional teams, including Engineering, Data Science, Sales, and Customer Success, to define product strategy, prioritize features, and deliver innovative solutions that ensure scalability, reliability, and best-in-class experiences for brands.
<h3>You Will: Key Responsibilities &amp; Impact</h3>
<ul>
<li>Product Strategy: Develop and articulate a clear product vision and strategy for Conversational AI Teams, ensuring alignment with the company's goals and strategic advancements.</li>
<li>Feature Prioritization: Define, review feature requests, and prioritize product features and enhancements based on customer feedback, market research, competitive analysis, and business objectives, focusing on message processing, real-time routing, and system scalability.</li>
<li>Roadmap Planning: Create and maintain a detailed product roadmap, outlining key milestones, dependencies, and timelines for delivering new AI capabilities that enhance conversation handling and agent assist features.</li>
<li>Cross-Functional Collaboration: Work closely with Engineering, Infrastructure, Cloud, AI/ML teams, Sales, and Customer Success to align priorities and drive execution of platform improvements that optimize system performance and reliability.</li>
<li>Scalability and Performance: Champion a platform-first approach, ensuring the Conversational AI platform infrastructure is designed for high availability, low latency, and the ability to process billions of messages with optimal efficiency.</li>
<li>Market Analysis: Conduct ongoing research and analysis to identify emerging trends in large-scale messaging, Conversational AI, AI-driven routing, and emerging LLM trends to inform platform evolution</li>
<li>Customer Engagement: Engage with enterprise customers, partners, and internal stakeholders to gather insights on performance bottlenecks, pain points, and evolving needs, translating feedback into actionable product improvements.</li>
<li>Go-to-Market Strategy: Partner with Marketing, Sales, and Customer Success teams to develop go-to-market strategies, ensuring seamless adoption of new platform features and driving overall business impact.</li>
<li>Performance Tracking: Define key performance indicators (KPIs) and metrics to measure the effectiveness of Conversational AI platform capabilities, leveraging data to optimize performance, reduce latencies, and improve AI routing and resolution accuracy.</li>
<li>Thought Leadership: Stay informed about advancements in Conversational AI systems, large language models (LLMs), and best practices in high-scale AI infrastructure, sharing insights to drive platform innovation.</li>
</ul>
<h3>You Have: Required Skills &amp; Qualifications</h3>
<ul>
<li>Bachelor's degree in Computer Science, Engineering, Business, or a related field (MBA preferred).</li>
<li>7+ years of experience in product management, with a track record of successfully launching and managing SaaS products or platforms. Having experience in AI/ML-centric SaaS products or platforms in the enterprise space is plus</li>
<li>Deep understanding of Conversational AI systems, including natural language processing (NLP), Large Language Models (LLMs), dialog management, and the underlying technical architecture.</li>
<li>Proven ability to develop and execute product strategy, prioritize features, and drive product roadmap planning in a fast-paced, agile environment.</li>
<li>Strong analytical skills, with the ability to gather and interpret data, identify trends, and make data-driven decisions, Having AI performance metrics (e.g., resolution rate, accuracy, latency) is plus.</li>
<li>Excellent communication, collaboration, and leadership skills, with the ability to influence and inspire cross-functional teams.</li>
<li>Experience working with enterprise customers and a strong customer focus, with the ability to empathize with customer needs and pain points.</li>
<li>Passion for innovation, creativity, and solving complex problems to deliver impactful solutions in the rapidly evolving Conversational AI industry.</li>
</ul>
The salary range for this role will be between $130,000 - $150,000 USD. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications.
<h3>Our Benefits &amp; Perks</h3>
We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees.
<h4>🏥 Health &amp; Wellbeing</h4>
<ul>
<li>Medical, Dental, and Vision Insurance: Comprehensive plans to support your health needs.</li>
</ul>
Wellness Resources: Access to wellbeing resources and programs including our EAP plan.Health &amp; Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling.
<h4>💰 Financial Security &amp; Growth</h4>
<ul>
<li>401(k) Retirement Plan: To help you plan for your financial future by offering both the plan and a 4% employer match (100% match on the first 3% contribution and 50% match on the next 2% contribution)</li>
</ul>
HSA &amp; FSA Plans:&nbsp; To help you plan for health related expenses on a pre-tax basis
<ul>
<li>Employee Stock Purchase Program (ESPP): Participate and receive a discount on company shares, allowing you to directly share in LivePerson's success and growth.</li>
<li>Additional Insurances: Basic and supplemental&nbsp; life insurance,&nbsp; Accidental Death &amp; Dismemberment (AD&amp;D) insurance, long-term and short-term disability insurance coverage, legal plan, identity theft protection plan, and critical illness supplemental insurance.</li>
<li>Development: Access to internal professional development resources.</li>
</ul>
<h4>👨‍👩‍👧‍👦 Time Away &amp; Family Support</h4>
<ul>
<li>Flexible Paid Time Off (PTO): Discretionary PTO package for flexible days off with manager approval.</li>
<li>Paid Public Holidays.</li>
<li>Generous Parental Leave Policy: Including maternity/paternity support and fertility services.</li>
</ul>
<h4>💻 Workplace Flexibility</h4>
<ul>
<li>Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. We also maintain dedicated WeWork space for those who wish to meet colleagues or collaborate in person.</li>
</ul>
<h3>Why You’ll Love Working Here</h3>
As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.
<h3>Belonging at LivePerson: Equal Opportunity Employer</h3>
We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer (EOE). We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law.
<h3>Accessibility Commitment</h3>
LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable accommodations to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.
<h3>Important Candidate Notice</h3>
The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.
Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com
&nbsp;
&nbsp;

Welcome to the Global Product and Tech: CISO team at LivePerson! We are a global security team of 20 professionals located across North America and EMEA. We are seeking highly motivated individuals to contribute to shaping security initiatives and driving innovation.&nbsp;
You’ll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you’re someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.&nbsp; 
In this role, you will have the opportunity to:
<ul>
<li>Design, build, and maintain security measures to protect Liveperson's computer systems, networks, and information.</li>
<li>Identify and define security needs for our systems, following industry best practices and rules.</li>
<li>Create detailed security plans for our computer systems, both our own and those we use in cloud services.</li>
<li>Collaborate with other teams to find, fix, and reduce security issues in our cloud systems, software, and processes.</li>
<li>Write clear instructions and procedures for our security practices.</li>
<li>Set up and fix problems with security tools and services.</li>
<li>Develop technical solutions to make our systems more secure and automate repetitive security tasks.</li>
<li>Serve as a key expert to help Security Analysts and external security partners with complex issues.</li>
<li>Ensure the security of all IT and operations areas so our systems work well, and our data stays private, accurate, and available.</li>
<li>Document, monitor, and report on various security systems and processes to make sure our systems and data are secure and working correctly.</li>
<li>Help choose the best security tools with other teams to meet the company's needs.</li>
<li>Test, maintain, and improve our security solutions to meet the highest security standards.</li>
<li>Work closely with IT and System teams to strengthen the security of our cloud and infrastructure tools, following security rules and best practices.</li>
<li>Analyze data from systems to find any unusual or potentially harmful activity.</li>
<li>Be available to respond to urgent security issues outside of regular work hours (on-call rotation).</li>
</ul>
What you should bring:
<ul>
<li>Hands-on experience working with multiple cloud services.</li>
<li>Practical experience with networking, and systems like Elastic, OKTA, IDM, AD, JAMF, Windows, Linux, and MacOS.</li>
<li>Experience in responding to security incidents and analyzing system logs.</li>
<li>Familiarity with Python or other scripting languages.</li>
<li>At least 3 years of experience in IT or System teams within a software or cloud-based company.</li>
<li>Experience creating and working with procedures, reports, service level agreements (SLAs), and escalation processes.</li>
<li>Ability to perform well under pressure in fast-changing environments.</li>
<li>Strong communication and teamwork skills, this includes excellent written and spoken English skills.</li>
<li>Good problem-solving skills and the ability to stay calm under pressure.</li>
<li>A valid Comptia CySA+ certification.</li>
</ul>
Other things to know:
<ul>
<li>You need to be available to provide support during US business hours.</li>
<li>This job includes being part of an on-call rotation for after-hours support.</li>
<li>Strong interpersonal skills are important.</li>
<li>Critical thinking abilities are necessary.</li>
<li>Attention to detail is required.</li>
<li>You should be able to manage your tasks and meet deadlines.</li>
<li>The ability to work independently with minimal supervision is important.</li>
</ul>
&nbsp;
Why you’ll love working here:
Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces. At LivePerson, the option to work remotely has helped shape who we are today: a collective of innovators and industry leaders working toward the same vision without ego. While we maintain hubs in NY and Seattle as well as WeWork locations across the globe, our employees choose the environments that work best for them from anywhere in North America.
Belonging at LivePerson
At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.
&nbsp;
We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

Location: London, UK&nbsp; Remote Status: Fully Remote (#LI-Remote)
LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.
<h3>Position Overview</h3>
A pivotal and transformative leadership role within LivePerson, the Senior Director of EMEA Pre-Sales and Solution Architecture bridges the gap between visionary commercial execution and rigorous technical delivery. This leader will head the EMEA Pre-Sales Engineering and Solution Architecture Office, managing two distinct but highly collaborative functions: a high-impact Pre-Sales team focused on winning new business, and a team of billable Solution Architects focused on post-sales delivery and technical governance.
This role demands a unique combination of the "Art of Pre-Sales", strategic deal discovery, value-driven storytelling, and creative solution ideation, balanced with the "Grounded Reality of Delivery". You will ensure that what is dreamed up in the sales cycle is seamlessly, scalably, and profitably delivered by our architecture teams.
&nbsp;
<h3>You Will: Key Responsibilities &amp; Impact</h3>
<h3>1. The Art of Pre-Sales &amp; Strategic Deal Ideation</h3>
<ul>
<li>Strategic Deal Discovery: Support and lead strategic deal discovery, ideation, and education programmes across EMEA to uncover enterprise customer pain points and map them to high-value solutions.</li>
<li>Value-Driven Demonstrations: Guide and mentor a team of Solution Consultants in delivering high-quality, value-driven consultations and platform demonstrations across LivePerson’s Conversational Cloud and Conversational AI suites.</li>
<li>Culture of Innovation: Promote a culture of innovation, creativity, and proactive problem-solving essential for achieving ambitious growth targets and capturing market share.</li>
<li>Sales Enablement &amp; Partnership: Partner closely with Sales leadership to develop winning strategies for net-new opportunities, renewals, and upsells. Actively participate in crafting winning responses to RFPs and complex technical proposals.</li>
<li>Executive Influence: Directly interact with both existing and prospective customers, including technical influencers, economic buyers, and C-level executive leaders, to champion the technical sales process and translate complex architectures into business value.</li>
</ul>
<h3>2. The Grounded Reality of Delivery &amp; Architectural Governance</h3>
<ul>
<li>Billable Architecture Management: Oversee the Solution Architecture team, ensuring high utilisation, efficient capacity modelling, and the successful post-sales deployment of LivePerson software and services.</li>
<li>Value-Driven Architecture: Lead the technical discovery and framing of LivePerson's portfolio, ensuring that innovative high-level solutions seamlessly integrate into complex customer infrastructures while maximising customer ROI.</li>
<li>Scoping &amp; Framework Governance: Drive the development of processes, solution blueprints, API integration standards, and scoping tools to ensure consistent execution and rapid scoping of delivery engagements.</li>
<li>Resource &amp; Workload Optimisation: Balance the workload, resource modelling, and regional assignments of front-line Pre-Sales team (Solution Consultants) and billable Solution Architects based on revenue targets, cost, capability, and delivery benefits.</li>
</ul>
<h3>3. Execution, Escalation &amp; Scope Management</h3>
<ul>
<li>Pipeline &amp; Technical Milestones: Regularly track progress on high-value pre-sales opportunities, technical scoping phases, and complex Proof of Concepts (PoCs) to ensure a smooth transition from sales to implementation.</li>
<li>Scope Governance: Manage technical scope, API requirements, and solution deliverables through a structured change management process to protect delivery margins and align customer expectations.</li>
<li>Escalation Management: Act as the senior technical escalation point to help the architecture team mitigate and manage complex client issues during onboarding and implementation.</li>
</ul>
<h3>4. Cross-Functional Synergy &amp; Knowledge Sharing</h3>
<ul>
<li>Cross-Functional Conduit: Act as a critical conduit between Pre-Sales, Sales, R&amp;D, Marketing, Partner Relations, and Post-Sales Delivery teams to leverage collective technical and industry expertise throughout the organisation.</li>
<li>Continuous Technical Enablement: Ensure the continuous training of the team and wider organisation regarding LivePerson's Conversational Cloud APIs, Webhooks, FaaS (Functions-as-a-Service), and AI-driven middleware.</li>
<li>Organisational Consistency: Act as a stabilising influence across the organisation, ensuring operational consistency, continuous improvement, and the execution of transformative corporate initiatives.</li>
</ul>
<h3>You Have: Required Skills &amp; Qualifications</h3>
<ul>
<li>Leadership Experience: 10+ years of Solution Architecture or Technical Pre-Sales experience, with 5+ years of dedicated leadership experience heading a Pre-Sales Engineering, Technical Consulting, or Enterprise Architecture practice.</li>
<li>Commercial &amp; Delivery Balance: Proven experience managing both pre-sales resources and billable, delivery-focused technical teams in a multi-product SaaS environment.</li>
<li>Technical Acumen: Deep architectural understanding of API-first SaaS platforms, web services (REST, SOAP), integration middleware, webhooks, microservices, and identity management (OAuth, SAML). Strong familiarity with Conversational AI, LLMs, and Messaging protocols is highly preferred.</li>
<li>The Hybrid Skillset: A distinctive ability to command a room of developers with deep technical authority, while equally comfortable delivering a value-driven, visionary presentation to a CIO or CMO.</li>
<li>Influence &amp; Agility: Exceptional oral and written communication skills, with a passion for mentoring employees, managing customer expectations through the implementation process, and driving technical excellence.</li>
<li>Vision Setting &amp; Value Storytelling: Proven capability to champion the narrative of conversational AI transformation by translating complex, technical architectures into compelling, value-driven business outcomes. Must possess the ability to inspire both internal teams and enterprise clients with a clear vision of the future state, masterfully connecting LivePerson’s technology to a customer's strategic goals, business metrics, and long-term ROI.</li>
<li>&nbsp;</li>
</ul>
<h3>Our Benefits &amp; Perks</h3>
We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees.
<h4>🏥 Health &amp; Wellbeing</h4>
<ul>
<li>Medical and Dental Insurance: Comprehensive plans to support your health needs.</li>
</ul>
Wellness Resources: Access to wellbeing resources and programs including our EAP plan.Health &amp; Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling.
<h4>💰 Financial Security &amp; Growth</h4>
<ul>
<li>Workplace Pension Scheme: To help you plan for your financial future, our default pension setup starts with a 5% Company contribution (when you contribute 4%) and we’ll boost our contribution to 7.5% for any employee contribution of 5% or more.</li>
<li>Employee Stock Purchase Program (ESPP): Participate and receive a discount on company shares, allowing you to directly share in LivePerson's success and growth.</li>
<li>Additional Insurances: Group Life insurance, Group Income Protection and Group Critical Illness cover.&nbsp;</li>
<li>Development: Access to internal professional development resources.</li>
</ul>
<h4>👨‍👩‍👧‍👦 Time Away &amp; Family Support</h4>
<ul>
<li>Paid Time Off (PTO): 28 days leave (in addition to Bank Holidays). Plus, because life happens, we offer up to 5 additional Emergency Care Days once your PTO is exhausted - ensuring you're supported during unexpected family or personal situations.</li>
<li>Parental Leave Policy: Paid Parental Leave and Maternity support.&nbsp;</li>
</ul>
<h4>💻 Workplace Flexibility</h4>
<ul>
<li>Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. We also have access to WeWork space for those who wish to meet colleagues or collaborate in person.</li>
</ul>
<h3>Why You’ll Love Working Here</h3>
As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.
<h3>Belonging at LivePerson: Equal Opportunity Employer</h3>
We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer (EOE). We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law.
<h3>Accessibility Commitment</h3>
LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable accommodations to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.
<h3>Important Candidate Notice</h3>
The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.
Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com
&nbsp;

Senior Director, EMEA Pre-Sales & Solution Architecture

LivePerson is a transformational force in how brands and consumers communicate. With over 18,000 brands, including HSBC, Disney, Verizon, and Home Depot, we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are.
We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers, developers and builders to join the team.
About this Role:
The Observability Platform team is building a state of the art system for logging, motoring, and tracing across cloud and on-prem data centers. We’re looking for an experienced Principal DevOps Lead to head our Logging and Monitoring, ensuring robust, scalable solutions within our Google Cloud Platform. In this role, you will be helping to bring systems to life that give superpowers to an entire organization of software developers. Managing a technology stack that includes Elastic Cloud, Loki, GrafanaLab, and the ELK stack for logging, as well as Zabbix, Captain Hook, and Anodot for anomaly detection and metrics scraping.
&nbsp;
Responsibilities:
<ul>
<li>Lead the design, implementation, operation, and continuous improvement of LivePerson’s observability platforms across logs, metrics, traces, alerts, and synthetic monitoring.</li>
<li>Own large-scale observability pipelines processing massive volumes of telemetry data daily, including Filebeat, Kafka, Logstash, ElasticCloud, Prometheus, OpenTelemetry, Grafana Labs, Zabbix, Anodot, and related technologies.</li>
<li>Design, build, and optimize scalable Kubernetes-based observability services using Helm charts, CI/CD pipelines, GCP, GKE, Docker, and cloud-native best practices.</li>
<li>Define observability standards, dashboards, alerting frameworks, best practices, and onboarding materials for hundreds of engineering users.</li>
<li>Collaborate closely with DevOps, SRE, Engineering, NOC, Security, and vendor teams to deliver reliable, scalable, and actionable observability solutions.</li>
<li>Evaluate new observability technologies and guide the team in adopting modern practices around OpenTelemetry, distributed tracing, anomaly detection, and proactive monitoring.</li>
<li>Design and build the full end-to-end Synthetic Monitoring platform, running hundreds of daily synthetic tests on GCP Spot machines to support engineering teams with proactive service validation.</li>
</ul>
&nbsp;
Qualifications:
<ul>
<li>Bachelor's degree in Computer Science, Engineering, or related work experience.</li>
<li>5 years of experience as a software engineer or DevOps engineer, with experience in application development and cloud engineering.</li>
<li>Proficient in Kubernetes and containerization technologies (Docker, etc.)</li>
<li>Extensive experience with observability tools such as GrafanaLab, CaptainHook, Zabbix, FluentD, ELK, Kafka, and Prometheus.</li>
<li>Familiarity with infrastructure as code (IaC) tools like Terraform, Ansible, or CloudFormation.</li>
<li>Experience with cloud platforms (AWS, Azure, GCP) and their services related to computing, storage, and networking.</li>
<li>Strong programming skills in one or more languages (JavaScript, Java, Go, etc.).</li>
<li>The ideal candidate will have experience with OpenTelemetry Collector and Grafana Agent.</li>
</ul>
&nbsp;
Benefits:
<ul>
<li>Health: medical, dental, and vision</li>
<li>Time away: 28 days paid holiday</li>
<li>Food vouchers</li>
<li>Development: Generous tuition reimbursement and access to internal professional development resources</li>
<li>Equal opportunity employer</li>
<li>#LI-Remote</li>
</ul>
&nbsp;
Why you’ll love working here:
As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.&nbsp;
Belonging at LivePerson:
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.
We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.
The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.&nbsp; This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @<a href="http://liveperson.com/">liveperson.com</a> email address.
LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact&nbsp;<a href="mailto:recruiting-lp@liveperson.com">recruiting-lp@liveperson.com</a>
&nbsp;

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