Global Relay is the leading provider of fully compliant, cloud electronic communications archiving, messaging, supervision, and eDiscovery solutions for the global financial sector and other highly regulated industries. 

Founded in 1999, Global Relay delivers services to over 20,000 customers in 90 countries, including 22 of the top 25 banks. From the Global Relay App for compliant communications, through to intelligent archiving, superior data connectors, and proactive surveillance, Global Relay’s integrated compliance solutions enable regulated organizations to meet collaboration, privacy, and security requirements.

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Start your career with us at Global Relay! Who we’re looking for We’re seeking ambitious young professionals eager to kickstart their careers. Whether you’re new to the world of Co-op or already have a couple terms under your belt, we have exciting opportunities for you in: Software Development: Participate in the creation and improvement of products that define industry standards. Data Science: Use of data, analytics and machine learning to guide stakeholders to make the best decision possible. DevOps: Streamlining the software lifecycle so teams can respond faster to customer needs and market changes Other co-op opportunities may be available as well, please keep an eye on our job boards for all openings. What we value A drive to learn and step out of your comfort zone to explore the various areas that may interest you and are passionate about. A passion for tackling complex challenges with creativity, and resourcefulness. Commitment to quality, integrity, candor, and continuous improvement. A collaborative spirit and ability to thrive in dynamic, cross-functional teams. What we offer&nbsp; A focus on professional development with mentorship and growth opportunities. Competitive salary State of the art office facilities and amenities including a top chef team providing delicious breakfast and lunch daily.&nbsp; An inclusive and supportive culture that celebrates diverse perspectives. &nbsp;What you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Co-op (Software Development / Testing / AI) - expression of interest

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role Global Relay requires an experienced Senior Technical Product Manager (“TPM”) to join the Global Relay Artificial Intelligence (AI) Product Management team. The TPM will assumes product ownership of specific products/components/features of the AI product portfolio that are responsible for contributing to the overall company's AI-enabled strategy ensuring seamless integration, optimizing performance, and driving innovation in alignment with market needs and customer requirements.&nbsp; You will work closely with your agile team(s) including engineering and data scientists, cross-functional team(s), other Product team members, UX, and customers / customer-facing teams to deliver on the product roadmap, driving new initiatives and impactful features through the development process. Your success will provide direct impact and value to our enterprise clients from many industries including finance, insurance, healthcare, &amp; energy.&nbsp; Working with Product Management, the Senior TPMs are responsible for delivering the product roadmap driving new products and features through the development process. They work closely with Product Managers to ensure roadmaps are clear, prioritized, achievable, and aligned with strategy. Senior TPMs reliably deliver large and complex initiatives often involving multiple teams. They also lead the early requirement discovery and analysis work normally associated with Product Managers and break them down into releases, epics, user stories, and acceptance criteria. They work closely with their Team Leads, Architects, and UI/UX to ensure high quality designs are produced. TPMs attend (often leading) daily stand-ups and other agile ceremonies, refine their team’s backlog, plan sprints, accept completed stories, monitor progress, report status, and manage key release activities including documentation and training. Your responsibilities Working in a dynamic team environment, the Senior TPM is responsible for: Delivery of AI Products/ components / features in alignment with strategy and the broader company roadmap Lead large complex initiatives from roadmap to delivery with minimal support &amp; guidance from product managers Strong requirement elicitation, analysis, domain modelling, use case modeling, workflow design, and documentation skills Recognized as a go-to expert and natural leader within your product line Translate product roadmap initiatives and feature requests into models, workflow diagrams, epics, user stories, acceptance criteria, and other suitable artifacts Understand the design, business logic, and technical architecture of their platform components, and how those components interact with the rest of the platform Identify and coordinate cross-component dependencies throughout the development process Proven ability and success at presenting to the team, the business, C-level, and customer stakeholders Collaborate with Product Management, Sales, Support, clients, other TPMs to produce and manage their component’s backlog and contribute to the product roadmap Recognized as a go-to expert and natural leader within your product line Collaborate with other TPMs, Architects, UI/UX, and Team Leads to drive requirements through the design phase Facilitating daily stand-ups, backlog refinement, sprint planning, demos, retrospectives, and other team meetings with your agile team(s) Support Product Management, Marketing, Sales, Provisioning, Professional Services, Technical Documentation, Training, and Technical Support throughout the release process with training, documentation, announcements, and other release activities About you 6+ years of experience as a technical program/product manager or product owner 3+ years of hands-on experience with AI technologies. Your expertise covers areas like Machine Learning, NLP, and Generative AI Strong technical background with a degree in Computer Science, Engineering or related field Ability to communicate effectively with technical, business, and C-level executives Strong requirement development &amp; management skills (elicitation, analysis, use case modeling, workflow, documentation, etc.) Experience leading cross-team initiatives and collaborating with stakeholders across the organization Experience with Agile and Scrum development methodologies Experience planning, monitoring, and reporting on project status for multiple initiatives/teams Experience with enterprise software and Software-As-A-Service (SaaS) Nice to have's Experience as a software developer/engineer Background in financial or legal industries, brining valuable domain-specific insights and expertise to the team Experience implementing and overseeing APIs Experience with Data, Reporting and Business Intelligence products and services Experience with large scale performance and scalability Compensation: Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.&nbsp; The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.&nbsp; For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!British Columbia - Base salary range$130,000&mdash;$150,000 CADWhat you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Senior Technical Product Manager – Artificial Intelligence

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your Role:&nbsp; Global Relay's enterprise applications have a substantial footprint in the messaging &amp; archiving space for compliance. This role provides an excellent opportunity to help solve challenging problems and create incredible experiences that significantly impact high-profile customers. The UI Designer focuses on visually guiding the user through a product’s interface via interactive elements across multiple platforms (web, desktop and mobile). This will involve creating high-fidelity mock-ups, iconography, UI illustration and other graphic assets for a range of products and services. The UI Designer will be responsible for taking Global Relay's Design System to the next level by&nbsp;delivering pixel-perfect designs that bring clarity and unity to our visual language. Working with&nbsp;other UI and UX Designers, Product Managers and Engineering teams in a highly customer-focused agile environment, you will be involved in the product development lifecycle from concept to delivery to help define our products' vision. Your responsibilities: Design and evolve the look and feel of Global Relay's visual language Follow a Human Centred Design approach and adhere to UX best practices Apply with conviction the best principles of layout composition, typography, visual hierarchy and motion design Deliver pixel-perfect graphic assets that are aesthetically vibrant Lead and create user interfaces that are sleek and easy to use&nbsp; Translate high-level requirements and interaction flows into intuitive and functional user interfaces Design and document new components and interaction patterns for Global Relay's Design System Ensure new components and designs meet WCAG and WAI-ARIA accessibility standards Adhere to existing patterns and apply consistency accordingly Support engineers focused on building the design system Work alongside engineering teams to test and iterate on the interface design Guide engineering teams through the build and QA process Collaborate closely with other UI and UX Designers to find practical solutions to challenging workflows About you: We’re looking for a UI designer with true artistic talent and a clean, strong visual aesthetic. Relevant training and work experience are important, but we’re really looking for your talent to shine through in the work you have done. 3-4 years of experience doing visual/UI design for web, desktop or mobile applications Portfolio of relevant UI design work from shipped products/ apps/ services Bachelor's degree in a design-related discipline is preferable Strong typographic and colour theory knowledge Ability to create icons, illustrations and other graphic assets for the web Ability to create and quickly iterate on high-fidelity mock-ups Ability to communicate UI ideas verbally and visually in an efficient and clear manner Knowledge of conventional design tools such as Adobe Creative Suite, Figma, Sketch etc. Excellent verbal and written communication skills Ability to multi-task and keep organized in a dynamic environment Experience working with and contributing to design systems and component libraries is an asset Motion design experience is an asset Compensation: Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.&nbsp; The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.&nbsp; For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!British Columbia - Base salary range$70,000&mdash;$90,000 CADWhat you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Intermediate UI Designer

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role The Client Support team is part of our frontline team providing 24x7 customer and technical support that will help ensure our Global Relay App Services are running properly for each customer. They provide end user support, troubleshooting services using creative probing to resolve any technical issues. The team’s responsibility includes but not limited to managing requests related to our customer’s Global Relay App Services such as Global Relay App Instant Messaging, Texting, Voice, WhatsApp and Personal Search to our customers, providing prompt and courteous implementation assistance to our customers. The team can effectively communicate both verbally and in writing as well as in-depth collaboration with internal support and product teams in a fast-paced environment to mitigate risks and mistakes in a production environment. So, if you enjoy learning new things, getting to the bottom of technical issues, sifting around log files, configuring software or troubleshooting in house solutions, this is the opportunity for you! &nbsp; This role will be fully onsite at our Gastown office. &nbsp; Your responsibilities Communicate with Global Relay App customers and Internal Teams in managing our Global Relay app services to our customers via phone calls, emails and ticketing system Taking ownership of requests and cases for Global Relay App services which includes Onboarding, Provisioning and Implementation of Global Relay App services and all its features such as; Instant Messaging and Directory Management Texting and Voice features the includes managing GR App numbers (Virtual, Hosted &amp; Ported) Enabling WhatsApp services on GR App numbers including Corporate Number onboarding Managing GR app features such as International Feature enablement This may also include managing SAML/SSO and Directory Sync/SCIM for our GR app services Provide first level GR app Application support and management for our GR App customers including user and license management Use Salesforce, JIRA and various internal systems as well as 3rd party carrier platforms to manage customer requests and incidents related to Global Relay App Provide beta testing and demo visibility on new releases and services within the Global Relay App Services Analyze feature requests, bug issues and creating escalation tickets to 2nd level Application Support and respective product teams for investigation and resolution You will help us understand customer trends, documenting and reporting what you observe to your Lead in order to better improve the customer experience You will help us understand customer trends, documenting and reporting what you observe to your Lead in order to better improve the customer experience Frequently engage with internal teams to drive sales, development, resolution of issues and major incident activities, handling all customer facing communications to set clear expectations through closure Capture, reuse and share knowledge using our in-house solutions, contribute to the learning and success of your team, and the company through collaboration and aiding in documentation Work closely with product development teams and QA teams to test new features before releases, bug fixes and surfacing meaningful customer feedback Act as an escalation&nbsp;point or Point of Contact for both technical and procedural issues related to Support or customer issues About you Minimum of 1 - 2 years of experience in a SaaS Business type model and Message Applications Minimum of 1 - 2 years of experience in a Helpdesk or Service Desk environment Able and willing to work with challenging customers with time constraints Able to work in a flexible changing shift Compensation: Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.&nbsp; The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.&nbsp; For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!British Columbia - Base salary range$60,000&mdash;$70,000 CADWhat you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Technician, Client Support

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role The Business Analysis function resides within the Finance &amp; Accounting team and plays an integral part in understanding and solutioning various business problems affecting Global Relay, particularly those that impact our revenues and billing. The Business Analysis Lead reports directly to the VP, Finance and has two primary responsibilities. Firstly, as a trusted advisor and problem solver, you are responsible for gaining a strong understanding of the purpose of your analyses, prioritizing and scoping project work, and developing the approach in which you will identify, gather and organize data needed from various sources. Working in collaboration with the Business Analyst, you will use this data to build financial analyses and models which can be easily adapted and maintained, including constructing models needed for recurring purposes that can be transitioned to their respective teams. Secondly, the Business Analysis Lead is a project manager and champion for the operationalization of business intelligence that stems not only from the Business Analysis function, but also cross-functionally from Revenue Operations, Sales Operations, and Customer Success. As Global Relay continues to grow you will take an active role in ensuring that business intelligence needs are streamlined and meaningfully deployed within the company. The Business Analysis Lead takes a proactive and comprehensive approach to ensure that all business intelligence needs are captured, triaged, actioned, and ultimately deployed within Global Relay to advance business objectives. You work collaboratively and provide oversight of the Business Analysis function. You will compile, analyze, and communicate findings, conclusions and proposed next steps to stakeholders in various formats such as slide decks, diagrams, work flows, emails, and memos and aid in the preparation of internal and external facing documentation that may be required. A successful Business Analysis Lead has a solution-focused mindset, is thirsty for knowledge, and is energized to make a difference by providing timely, value-added analyses and proposed course of actions to a cross-functional group of stakeholders, including senior management and executive leadership. Your responsibilities Develop and maintain data models that support essential billing functions such as customer usage and overage computations Triage and own business analysis backlog requests, ensuring that analysis requests and updates thereon are timely communicated to stakeholders Assist the Business Analyst with monthly and ad hoc reporting of key SaaS metrics such as changes in monthly recurring revenues, customer usage, API and third party service usage, and other KPIs Act as the driving force amongst a cross-functional group of business intelligence focused teams (i.e. Revenue Operations, Sales Operations, Sales, Customer Success) to maximize collaboration of effort in defining, analyzing, and solutioning problems Spearhead data validation across Global Relay systems, particularly for information that drives business intelligence to ensure completeness, accuracy, and timeliness of data inputs to be used for analysis and reporting Become a subject matter expert on business intelligence for Global Relay’s next-generation technology stack (includes Salesforce CPQ, Zone Billing, NetSuite Analytics Warehouse) Serve as a strategic partner to senior management and executive leadership by translating complex analytical findings into clear, solution-focused actions Lead the way in operationalizing solutions to business problems, ensuring that cross-functional stakeholders are actively engaged in solution design, implementation, and roll-out Champion a culture of confidence and excellence in data analysis, acting as a key advocate for the Finance &amp; Accounting team when addressing business problems Challenge existing data models to identify and explore potential revenue leakage or net new revenue opportunities Devise meaningful, comprehensive, and timely solutions for revenue, billing and other customer matters on an ad hoc basis Act as a data and data manipulation expert assisting the Finance &amp; Accounting team with ad hoc analyses Identify opportunities for and assist with automation and process improvements to sales and billing processes in both our existing and next-generation CRM and billing systems About you Minimum of 4 years experience in a Business Analyst, Data Analyst, or similar role At least 2 years experience in a lead/supervisorial capacity of a similar nature, including direct or indirect management of other analysts and cross-functional teams Demonstrated history of successfully leading complex business analysis and process improvement projects from beginning to end Post-secondary education; undergraduate degree in Business preferred Advanced understanding of MS Excel is a must, familiarity with other business intelligence and data visualization tools preferred (e.g. Tableau, NetSuite Analytics Warehouse, Power BI, Knime) Excellent analytical and problem-solving abilities Experience in a Software as a Service business is an asset Proven ability to project manage including exceptional organizational skills with the ability to multi-task, prioritize, and time-manage both individually and in a team-based environment Demonstrated ability to influence and build consensus among diverse stakeholders across departments (e.g. Sales, Customer Success, Finance &amp; Accounting) Familiarity with CRM systems (Salesforce) and cloud-based accounting applications (NetSuite) including experience creating reports and performing data analysis thereon Detail-orientated and ability to thrive in a fast moving, high growth entrepreneurial environment, have a ‘solution based’ mind set, and proactive in driving improvements to processes and systems Superior verbal and written communication skills, with the ability to translate complex data insights into clear, actionable information for a non-technical audience Experience in collating, structuring, analyzing and reporting on large data sets Experience documenting work flows and processes and presenting findings to various levels of management Ability to exercise tact and discretion in handling sensitive and confidential information Strong work ethic and integrity, technology or finance background preferred Experience with VBA coding is an asset Compensation: Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.&nbsp; The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.&nbsp; For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!British Columbia - Base salary range$85,000&mdash;$120,000 CADWhat you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Business Analyst Lead

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers. Your role: As a Senior Data Scientist you will be building artificial intelligence and machine learning solutions for Global Relay’s customers. Our solutions are developed by small, focused agile teams of data scientist and developers. You will be applying a wide variety of models to very large electronic communication archives in order to classify and understand communication content. You'll have the opportunity to work in machine translation, transcription, natural language processing, LLMs (large language models), and/or generative AI. You also get to tackle interesting and engaging problems related to scalability and high availability in big data environments. This is an opportunity to work alongside some of the best data scientist in Vancouver and apply your craft in an environment that encourages creative thinking and&nbsp;collaboration. Your job: Work closely with other data scientists and developers in building and deploying various machine learning models Execute all steps in the data science process from understanding business requirements to deploying models Produce reports detailing model performance Take initiative to identify and solve important problems, coordinating with others on cross-cutting technical issues Participate in design review, code review, sprint planning, and other Agile artifacts Collaborate with Product Management on user story generation and refinement Contribute to knowledge sharing activities with colleagues Mentor junior and intermediate data scientist via pairing and reviews Instill a spirit of continuous improvement in the team’s code, architecture, and processes About you: 5+ years of experience with solving machine learning problems BSc in a STEM or Linguistics subject or equivalent work experience Experience working with very large data sets in an enterprise-wide application environment Experience with Python and Bash Experience with common machine learning libraries such as: PyTorch, Sklearn, TensorFlow, TensorRT and others Experience mentoring junior and intermediate data scientists Strong organizational and communication skills Nice-to-haves: MSc in a STEM or Linguistics subject (considered 1 additional year of experience) PhD in a STEM or Linguistics subject (considered 2 additional year of experience) Data collection and cleaning experience Data engineering skills Experience with: Acoustic or language models for speech recognition Natural language processing models Large language models Kubernetes and micro services Working in an agile development environment Compensation: Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.&nbsp; The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.&nbsp; For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!British Columbia - Base salary range$120,000&mdash;$130,000 CADWhat you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Senior Data Scientist

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: As an Account Director, you will be a key individual contributor within our Customer Success organization, responsible for managing a portfolio of high-value, Enterprise-level accounts with significant ARR and strategic importance. This role is pivotal in driving long-term customer success, revenue growth, and strategic alignment between our company and enterprise clients. By combining a consultative approach with deep Global Relay product expertise, you will own the strategic direction and delivery for these accounts. This role requires a balance of executive-level relationship-building, technical delivery, and cross-functional collaboration to navigate complex customer needs and drive outcomes that align with C-suite priorities. The role requires a consultative approach, both externally with the customer to understand their business drivers and needs, and internally across our product, support, and provisioning teams to identify emerging and deeper opportunities for development. Your responsibilities: Account Strategy &amp; Relationship Building Own the end-to-end success of a portfolio of high-value Enterprise accounts (typically 10–20 accounts), developing and executing multi-year success and growth plans aligned with the customer’s business objectives and our product roadmap. Build and maintain direct relationships with C-suite stakeholders (e.g., CIOs, CTOs, CCOs) and senior-level decision-makers, positioning yourself as a trusted advisor to influence strategic decisions Serve as the primary escalation point for customer challenges, ensuring cross-functional collaboration with Product, Enterprise Services, Sales, and Executive Leadership Lead in-person Executive Briefings (EBs) and Executive Business Reviews (EBRs) to align strategic objectives and stakeholders Proactively monitor account health across all RAG (Red, Amber, Green) categories, with a focus on mitigating risk and turning high-risk accounts into high-performing, long-term partners Revenue Retention &amp; Growth Negotiate and close complex, high-ARR renewals (e.g., $3M+ contracts with customized terms involving RFPs, Procurement, and approval committees), ensuring alignment with both customer and company objectives. Identify and drive cross-sell/up-sell opportunities in partnership with Sales across lines of business, aligning with the customer needs and our strategic offerings Drive proactive engagement to address churn risks, improve satisfaction, and reinforce the value of Global Relay solutions through regular business reviews and stakeholder feedback Internal Advocacy &amp; Cross-Functional Collaboration Partner with Product Leadership to ensure customer feedback and strategic needs inform product innovation and roadmap prioritization Collaborate with Sales and Marketing to co-create customer success stories, case studies, and thought leadership that reinforce our value proposition Represent the customer’s interests internally at the highest levels, influencing product, go-to-market, and operational strategies to align with customer needs Monitoring project progress by tracking activity; resolving problems; recommending actions About you: 9+ years of experience&nbsp;in enterprise SaaS, with a proven track record in customer success, account management, or enterprise sales Demonstrated success in managing high-ARR, high-complexity Enterprise accounts (e.g., multi-line of business or regional scope), including experience negotiating and securing high-value renewals and expansion deals Strong ability to build trust and influence with senior stakeholders, aligning customer strategy with business outcomes and positioning yourself as a strategic partner. Proven ability to define and execute multi-year success plans that drive customer satisfaction, retention, and growth Ability to lead cross-functional teams and influence outcomes without formal authority Comfortable working on multiple accounts and projects simultaneously, balancing strategic planning with day-to-day execution Experience using SalesForce or other CRM system is highly desirable &nbsp;What you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Account Director

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: As a Customer Success Manager (CSM) at Global Relay, you will be the primary point of contact and a trusted advisor to a portfolio of customers across our SMB and Mid-Market segment. You will drive value realization, adoption, and growth by building strong relationships, understanding business objectives, and aligning our solutions to customer needs. You will manage and expand customer engagement across multiple departments, lead renewal and expansion conversations, and mitigate churn risk. You will also collaborate with internal teams to ensure satisfaction throughout the customer lifecycle. This role is ideal for individuals who are passionate about customer advocacy, enjoy working cross-functionally, and thrive in a fast-paced SaaS environment. Your responsibilities: Act as the primary point of contact for your customer portfolio, building trusted relationships across both operational and executive stakeholders Own renewal strategy and drive gross revenue retention, upsell, cross-sell, and multi-year commitments Identify and execute on expansion opportunities through data analysis, usage trends, and business objectives Serve as the primary escalation point for customer issues, coordinating with Support, Product, and Client Services to resolve challenges Build and execute account plans that balance growth and risk mitigation Understand customer objectives, align Global Relay solutions, and proactively deliver insights, benchmarking, and best practices Create customer champions and advocate for customer needs internally. Conduct regular Executive Business Reviews (EBRs) with accounts, using data-driven insights to reinforce value and secure renewal commitments Participate in strategic customer programs, feedback sessions, training initiatives, and industry events Enhance customers’ target operating models and optimize to improve satisfaction and usage Maintain accurate and up-to-date information in Salesforce CRM. About you: 3+ years of experience in Customer Success, Account Management, or Strategic Client Services — preferably in SaaS, financial services, compliance, or a regulated industry. Proven ability to manage a portfolio of mid-sized accounts with varying degrees of complexity. Strategic thinker with the ability to communicate clearly and influence across all levels, including executives. Comfortable analyzing customer data to uncover insights, drive adoption, and identify risks or opportunities. Excellent project management, communication, and presentation skills. Experience with Salesforce or a similar CRM platform. Resourceful, proactive, and collaborative with a strong customer-first mindset. Bachelor's degree required; Master’s degree is a plus. Nice to have: Experience working with mid-market customers in a compliance-driven SaaS environment. Prior involvement in creating or scaling customer success playbooks or enablement initiatives. Experience with customer lifecycle programs, customer journey mapping, or voice-of-customer programs. Compensation: Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.&nbsp; The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.&nbsp; For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!British Columbia - Base salary range$55,000&mdash;$75,000 CADWhat you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Customer Success Manager

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: As a Customer Success Manager (CSM) at Global Relay, you will be the primary point of contact and a trusted advisor to a portfolio of customers across our SMB and Mid-Market segment. You will drive value realization, adoption, and growth by building strong relationships, understanding business objectives, and aligning our solutions to customer needs. You will manage and expand customer engagement across multiple departments, lead renewal and expansion conversations, and mitigate churn risk. You will also collaborate with internal teams to ensure satisfaction throughout the customer lifecycle. This role is ideal for individuals who are passionate about customer advocacy, enjoy working cross-functionally, and thrive in a fast-paced SaaS environment. Your responsibilities: Act as the primary point of contact for your customer portfolio, building trusted relationships across both operational and executive stakeholders Own renewal strategy and drive gross revenue retention, upsell, cross-sell, and multi-year commitments Identify and execute on expansion opportunities through data analysis, usage trends, and business objectives Serve as the primary escalation point for customer issues, coordinating with Support, Product, and Client Services to resolve challenges Build and execute account plans that balance growth and risk mitigation Understand customer objectives, align Global Relay solutions, and proactively deliver insights, benchmarking, and best practices Create customer champions and advocate for customer needs internally Conduct regular Executive Business Reviews (EBRs) with accounts, using data-driven insights to reinforce value and secure renewal commitments Participate in strategic customer programs, feedback sessions, training initiatives, and industry events Enhance customers’ target operating models and optimize to improve satisfaction and usage Maintain accurate and up-to-date information in Salesforce CRM About you: 2+ years of experience in Customer Success, Account Management, or Strategic Client Services — preferably in SaaS, financial services, compliance, or a regulated industry Proven ability to manage a portfolio of mid-sized accounts with varying degrees of complexity Strategic thinker with the ability to communicate clearly and influence across all levels, including executives Comfortable analyzing customer data to uncover insights, drive adoption, and identify risks or opportunities Excellent project management, communication, and presentation skills Experience with Salesforce or a similar CRM platform Resourceful, proactive, and collaborative with a strong customer-first mindset Bachelor's degree required; Master’s degree is a plus Nice to Have: Experience working with mid-market customers in a compliance-driven SaaS environment Prior involvement in creating or scaling customer success playbooks or enablement initiatives Experience with customer lifecycle programs, customer journey mapping, or voice-of-customer programs What you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Customer Success Manager (Junior)

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: As part of the Enterprise Onboarding Team, the Enterprise Provisioning Specialists work with customers in executing the technical onboarding of Global Relay’s services. The Enterprise Provisioning Specialists work in collaboration with the Onboarding Team and customer IT resources to implement services in scope, provide guidance on best practices, and drive implementation progress. Provisioning Specialists are trusted client advisors helping ensure that the solutions meet each customer’s unique requirement while setting up services correctly and smoothly. This team is available 24x7 for working with customers globally. The primary function of the Enterprise Provisioning Specialist is to participate in the provisioning of our most strategic and demanding accounts and work to ensure the success of the customer’s implementation. Working collaboratively as part of the Enterprise Onboarding Team the Provisioning Specialists will assist in the mentoring of internal resources, and championing Provisioning’s requirements throughout the development cycle of Product releases. Your responsibilities: Responsible for the setup, and implementation of the Global Relay product suite, including third party services. Provide world class service in the deployment of Global Relay services and resolving customer enquiries. Build strong relationships with Customers, Partners, and other Global Relay Teams. Ensure client project deadlines are met in an efficient and professional manner. Work with clients to determine required workflows and implement solution leveraging best practices. Assist Business Development on pre-sales solution configurations and proof of concept/trial implementations. Complete implementations for clients with unlimited number of users and highest complexity. Validate data and message flow meets compliance requirements. Ensure errors or omissions in Provisioning documentation or wiki articles are addressed. Perform peer reviews of new service implementations. Manage high profile client setups independently while providing guidance to Project Managers and Business Development. Establish connectivity to, and appropriate archiving from mixed, multi clustered email server environment. Setup archiving for services requiring Global Relay software deployed in customer environments. Configure SAML authentication and Single-Sign On integration as well as Directory Sync Services for enterprise customers. Manage multi-tenant setups with a variety of technical and non-technical contacts. Attend Sprint demos to champion client and implementation interests to Product. Review standard release and emergency fix deployment plans and communicate any perceived risks. Ensure product updates are cascaded into the team’s knowledge base and to client facing documentation. &nbsp; About you: Post-secondary education (minimum of an undergraduate degree is preferred). 5+ years Technical, enterprise systems administration experience Minimum 2 years SaaS implementations experience which must include experience in a customer facing role. Adaptability to working with multiple teams on projects with varying degrees of flexibility/rigidity at different points in the development cycle. Ability to understand technical as well as business requirements and accurately capture technical notes. Demonstrates a history of being able to work effectively with groups with at different levels of technical and process experience. Strong written, verbal, and inter-personal communication skills, with outstanding telephone and email etiquette. Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Project and Visio) Strong analytical and problem-solving skills with significant attention to the smallest details. Strong understanding of domains, networking principles, message flow, email protocols, and DNS. Advanced knowledge of networking fundamentals (AD, ADFS, TCP/IP, DNS, DHCP, VPN, LDAP, SSO) Microsoft Exchange, Office365, Google G Suite, and/or Domino Server experience, particularly around journaling, is required. Proficiency with MS Windows Server / workstations and command line interface. Cisco IronPort experience, particularly around disclaimer engines and egress filtering, is an asset. Ability to create and run Excel Macros, create and run scripts to automate tasks, SQL knowledge, and the ability to create and run SQL scripts preferred. Basic scripting (PowerShell, Perl, VBScript, etc.), MCSE, MCITP, CCNA, PMP and other industry certifications are desirable. &nbsp; Working conditions: Enterprise Provisioning Coverage is needed 24x7 leveraging a follow the sun model. Specialists are required to work professional work days. Weekend and off hours availability for scheduled activities, urgent customer implementation requests, and ad hoc escalations is required.Compensation: Global Relay advertises the pay range for this role in compliance with applicable pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive health benefits program, including extended health coverage and short-term / long-term disability insurance. Employees receive annual allotted vacation days, which increase based on tenure. Other benefits include paid sick days, maternity/parental leave enhanced program, commuter benefits, corporate bonuses, and a 401(k)-retirement plan with company contribution matching. For employees based at our New York office, we provide additional perks and amenities to enhance your work experience including a subsidized meal program, courtesy of our in-house culinary team!Base salary range$90,000&mdash;$150,000 USDWhat you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Enterprise Provisioning Specialist

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: The Customer Success Lead works closely with Global Relay’s existing customer base and encompasses ongoing team management, account management, account reconciliation, upselling, and customer success. The Customer Success Lead will manage, motivate, and train the team of Customer Success Managers. He/she is responsible for ensuring the Customer Success Team reaches upsell and retention goals set by management, train/mentor the team, and work closely with Global Relay cross functional teams to provide a value-drive customer journey and drive proactive and strategic engagements with customers. Your responsibilities: Drive customer success strategy for his/her customer success team. As the main point of contact, establish and drive strong customer relationships and proactive customer engagement. Player/Coach for customer success team. Create and hold team accountable to targets and goals. Work with Global Relay departments, including Sales, Legal, Accounting, Provisioning&nbsp;and Customer Support to solve critical customer issues. Identify and support sales and upsell opportunities to existing customers. Understand and explain features and benefits of Global Relay services to customers. Proactively assess, clarify, and validate customer needs on an ongoing basis. Build reporting and dashboards on Salesforce CRM. Manage inbound work queue for the team. Attend and provide leadership in customer executive or quarterly business reviews. Train team on customer success best practices for SaaS companies. Mentor and empower existing team members as well as train new hires. Review, modify, and enable on workflow procedures for process improvements. Manage team KPIs and report to management. Point of escalation for negotiations, at-risk customers. Identify areas of opportunities for expansion.&nbsp; About you: Degree or Diploma and/or 5+ years of account management or related experience, ideally in the information technology sector with an understanding of cloud solutions. Previous managerial and leadership experience required. Ability to assess customer needs and deliver appropriate solutions. Has a proven track record of successful account management. Maintains a professional business manner with the ability to comfortably interact with&nbsp;various executive business levels. Has the proven ability to effectively manage time, workload and shifting priorities in a fast-paced environment with a strong attention to detail. Excellent verbal and written communications skills. Previous direct experience with Salesforce or other CRM systems is highly desirable. Resourceful with strong problem solving skills. Enthusiastic, strong worth ethic and positive attitude. Excellent listening, negotiation and presentation skills. &nbsp;What you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Lead, Customer Success, SMB

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: As a&nbsp;Strategic Account Director, you will be a senior individual contributor within our Customer Success organization, responsible for managing our most complex, high-value accounts in the Tier 1 &amp; Enterprise segment. This role is pivotal in driving long-term customer success, revenue growth, and strategic alignment between our company and global enterprise clients. Combining a deep understanding of Global Relay's products and service delivery model and customer obsession, you will own a small portfolio of top-tier accounts with multi-line of business or global scope, ensuring these relationships deliver transformational impact for both the customer and our organization. The role requires a consultative approach, both externally with the customer to understand their business drivers and needs, and internally across our product, support, and provisioning teams to identify emerging and deeper opportunities for development. This role demands a rare blend of executive-level partnership, strategic vision, and negotiation expertise to drive outcomes that align with the customer’s C-suite priorities and our company’s growth objectives. Your responsibilities: Account Strategy &amp; Relationship Building Own end-to-end success for a small portfolio of top-tier accounts, prioritizing global enterprises or multi-line of business clients with complex needs and high strategic value Develop and execute long-term strategic account plans aligned with the customer’s C-suite objectives, business transformation goals, and Global Relay’s product roadmap Serve as the primary escalation point for customer challenges, ensuring cross-functional collaboration with Product, Enterprise Services, Sales, and Executive Leadership Build and maintain direct relationships with C-suite executives (e.g., CIOs, CTOs, CCOs) and senior stakeholders, positioning yourself as a trusted advisor and strategic partner Revenue Retention &amp; Growth Negotiate and close complex, multi-million-dollar ARR renewals with customized financial terms, ensuring alignment with both customer and company objectives Identify and drive cross-sell/up-sell opportunities in partnership with Sales across lines of business, leveraging deep product and industry expertise Internal Advocacy &amp; Cross-Functional Collaboration Partner with Product Leadership to ensure customer feedback and strategic needs inform product innovation and roadmap prioritization Collaborate with Sales and Marketing to co-create customer success stories, case studies, and thought leadership that reinforce our value proposition Represent the customer’s interests internally at the highest levels, influencing product, go-to-market, and operational strategies to align with customer needs Monitoring project progress by tracking activity; resolving problems; recommending actions About you: 12+ years of experience&nbsp;in enterprise SaaS, with a proven track record in customer success, account management, or enterprise sales (preferably in a complex, global environment) Proven expertise in managing complex, high-ARR accounts&nbsp;with multi-line of business or global scope, including experience negotiating and closing multi-million-dollar contracts with customized terms Demonstrated success in building trust and influence with C-suite stakeholders and aligning customer strategy with business outcomes. Exceptional negotiation and communication skills: Confident in high-stakes, executive-level discussions Ability to lead cross-functional teams and influence outcomes without formal authority Experience using SalesForce or other CRM system is highly desirable. Ability to work cross-functionally on multiple customers, processes and system projects simultaneously Compensation: Global Relay advertises the pay range for this role in compliance with applicable pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive health benefits program, including extended health coverage and short-term / long-term disability insurance. Employees receive annual allotted vacation days, which increase based on tenure. Other benefits include paid sick days, maternity/parental leave enhanced program, commuter benefits, corporate bonuses, and a 401(k)-retirement plan with company contribution matching. For employees based at our New York office, we provide additional perks and amenities to enhance your work experience including a subsidized meal program, courtesy of our in-house culinary team!Base salary range$160,000&mdash;$200,000 USDWhat you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Strategic Account Director

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: As an Account Director, you will be a key individual contributor within our Customer Success organization, responsible for managing a portfolio of high-value, Enterprise-level accounts with significant ARR and strategic importance. This role is pivotal in driving long-term customer success, revenue growth, and strategic alignment between our company and enterprise clients. By combining a consultative approach with deep Global Relay product expertise, you will own the strategic direction and delivery for these accounts. This role requires a balance of executive-level relationship-building, technical delivery, and cross-functional collaboration to navigate complex customer needs and drive outcomes that align with C-suite priorities. The role requires a consultative approach, both externally with the customer to understand their business drivers and needs, and internally across our product, support, and provisioning teams to identify emerging and deeper opportunities for development. Your responsibilities: Account Strategy &amp; Relationship Building Own the end-to-end success of a portfolio of high-value Enterprise accounts (typically 10–20 accounts), developing and executing multi-year success and growth plans aligned with the customer’s business objectives and our product roadmap. Build and maintain direct relationships with C-suite stakeholders (e.g., CIOs, CTOs, CCOs) and senior-level decision-makers, positioning yourself as a trusted advisor to influence strategic decisions Serve as the primary escalation point for customer challenges, ensuring cross-functional collaboration with Product, Enterprise Services, Sales, and Executive Leadership Lead in-person Executive Briefings (EBs) and Executive Business Reviews (EBRs) to align strategic objectives and stakeholders Proactively monitor account health across all RAG (Red, Amber, Green) categories, with a focus on mitigating risk and turning high-risk accounts into high-performing, long-term partners Revenue Retention &amp; Growth Negotiate and close complex, high-ARR renewals (e.g., $3M+ contracts with customized terms involving RFPs, Procurement, and approval committees), ensuring alignment with both customer and company objectives. Identify and drive cross-sell/up-sell opportunities in partnership with Sales across lines of business, aligning with the customer needs and our strategic offerings Drive proactive engagement to address churn risks, improve satisfaction, and reinforce the value of Global Relay solutions through regular business reviews and stakeholder feedback Internal Advocacy &amp; Cross-Functional Collaboration Partner with Product Leadership to ensure customer feedback and strategic needs inform product innovation and roadmap prioritization Collaborate with Sales and Marketing to co-create customer success stories, case studies, and thought leadership that reinforce our value proposition Represent the customer’s interests internally at the highest levels, influencing product, go-to-market, and operational strategies to align with customer needs Monitoring project progress by tracking activity; resolving problems; recommending actions About you: 9+ years of experience&nbsp;in enterprise SaaS, with a proven track record in customer success, account management, or enterprise sales Demonstrated success in managing high-ARR, high-complexity Enterprise accounts (e.g., multi-line of business or regional scope), including experience negotiating and securing high-value renewals and expansion deals Strong ability to build trust and influence with senior stakeholders, aligning customer strategy with business outcomes and positioning yourself as a strategic partner. Proven ability to define and execute multi-year success plans that drive customer satisfaction, retention, and growth Ability to lead cross-functional teams and influence outcomes without formal authority Comfortable working on multiple accounts and projects simultaneously, balancing strategic planning with day-to-day execution Experience using SalesForce or other CRM system is highly desirable &nbsp;Compensation: Global Relay advertises the pay range for this role in compliance with applicable pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive health benefits program, including extended health coverage and short-term / long-term disability insurance.&nbsp;Employees receive annual allotted vacation days, which increase based on tenure. Other benefits include paid sick days, maternity/parental leave enhanced program, commuter benefits, corporate bonuses, and a 401(k) retirement plan with company contribution matching. &nbsp;Illinois - Base salary range$110,000&mdash;$150,000 USDWhat you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: As an Account Director, you will be a key individual contributor within our Customer Success organization, responsible for managing a portfolio of high-value, Enterprise-level accounts with significant ARR and strategic importance. This role is pivotal in driving long-term customer success, revenue growth, and strategic alignment between our company and enterprise clients. By combining a consultative approach with deep Global Relay product expertise, you will own the strategic direction and delivery for these accounts. This role requires a balance of executive-level relationship-building, technical delivery, and cross-functional collaboration to navigate complex customer needs and drive outcomes that align with C-suite priorities. The role requires a consultative approach, both externally with the customer to understand their business drivers and needs, and internally across our product, support, and provisioning teams to identify emerging and deeper opportunities for development. Your responsibilities: Account Strategy &amp; Relationship Building Own the end-to-end success of a portfolio of high-value Enterprise accounts (typically 10–20 accounts), developing and executing multi-year success and growth plans aligned with the customer’s business objectives and our product roadmap. Build and maintain direct relationships with C-suite stakeholders (e.g., CIOs, CTOs, CCOs) and senior-level decision-makers, positioning yourself as a trusted advisor to influence strategic decisions Serve as the primary escalation point for customer challenges, ensuring cross-functional collaboration with Product, Enterprise Services, Sales, and Executive Leadership Lead in-person Executive Briefings (EBs) and Executive Business Reviews (EBRs) to align strategic objectives and stakeholders Proactively monitor account health across all RAG (Red, Amber, Green) categories, with a focus on mitigating risk and turning high-risk accounts into high-performing, long-term partners Revenue Retention &amp; Growth Negotiate and close complex, high-ARR renewals (e.g., $3M+ contracts with customized terms involving RFPs, Procurement, and approval committees), ensuring alignment with both customer and company objectives. Identify and drive cross-sell/up-sell opportunities in partnership with Sales across lines of business, aligning with the customer needs and our strategic offerings Drive proactive engagement to address churn risks, improve satisfaction, and reinforce the value of Global Relay solutions through regular business reviews and stakeholder feedback Internal Advocacy &amp; Cross-Functional Collaboration Partner with Product Leadership to ensure customer feedback and strategic needs inform product innovation and roadmap prioritization Collaborate with Sales and Marketing to co-create customer success stories, case studies, and thought leadership that reinforce our value proposition Represent the customer’s interests internally at the highest levels, influencing product, go-to-market, and operational strategies to align with customer needs Monitoring project progress by tracking activity; resolving problems; recommending actions About you: 9+ years of experience&nbsp;in enterprise SaaS, with a proven track record in customer success, account management, or enterprise sales Demonstrated success in managing high-ARR, high-complexity Enterprise accounts (e.g., multi-line of business or regional scope), including experience negotiating and securing high-value renewals and expansion deals Strong ability to build trust and influence with senior stakeholders, aligning customer strategy with business outcomes and positioning yourself as a strategic partner. Proven ability to define and execute multi-year success plans that drive customer satisfaction, retention, and growth Ability to lead cross-functional teams and influence outcomes without formal authority Comfortable working on multiple accounts and projects simultaneously, balancing strategic planning with day-to-day execution Experience using SalesForce or other CRM system is highly desirable &nbsp;Compensation: Global Relay advertises the pay range for this role in compliance with applicable pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive health benefits program, including extended health coverage and short-term / long-term disability insurance. Employees receive annual allotted vacation days, which increase based on tenure. Other benefits include paid sick days, maternity/parental leave enhanced program, commuter benefits, corporate bonuses, and a 401(k)-retirement plan with company contribution matching. For employees based at our New York office, we provide additional perks and amenities to enhance your work experience including a subsidized meal program, courtesy of our in-house culinary team!Base salary range$130,000&mdash;$160,000 USDWhat you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: As a Customer Success Manager (CSM) at Global Relay, you will be the primary point of contact and a trusted advisor to a portfolio of customers across our SMB and Mid-Market segment. You will drive value realization, adoption, and growth by building strong relationships, understanding business objectives, and aligning our solutions to customer needs. You will manage and expand customer engagement across multiple departments, lead renewal and expansion conversations, and mitigate churn risk. You will also collaborate with internal teams to ensure satisfaction throughout the customer lifecycle. This role is ideal for individuals who are passionate about customer advocacy, enjoy working cross-functionally, and thrive in a fast-paced SaaS environment. Your responsibilities: Act as the primary point of contact for your customer portfolio, building trusted relationships across both operational and executive stakeholders Own renewal strategy and drive gross revenue retention, upsell, cross-sell, and multi-year commitments Identify and execute on expansion opportunities through data analysis, usage trends, and business objectives Serve as the primary escalation point for customer issues, coordinating with Support, Product, and Client Services to resolve challenges Build and execute account plans that balance growth and risk mitigation Understand customer objectives, align Global Relay solutions, and proactively deliver insights, benchmarking, and best practices Create customer champions and advocate for customer needs internally Conduct regular Executive Business Reviews (EBRs) with accounts, using data-driven insights to reinforce value and secure renewal commitments Participate in strategic customer programs, feedback sessions, training initiatives, and industry events Enhance customers’ target operating models and optimize to improve satisfaction and usage Maintain accurate and up-to-date information in Salesforce CRM About you: 3+ years of experience in Customer Success, Account Management, or Strategic Client Services — preferably in SaaS, financial services, compliance, or a regulated industry Proven ability to manage a portfolio of mid-sized accounts with varying degrees of complexity Strategic thinker with the ability to communicate clearly and influence across all levels, including executives Comfortable analyzing customer data to uncover insights, drive adoption, and identify risks or opportunities Excellent project management, communication, and presentation skills Experience with Salesforce or a similar CRM platform Resourceful, proactive, and collaborative with a strong customer-first mindset Bachelor's degree required; Master’s degree is a plus Nice to Have: Experience working with mid-market customers in a compliance-driven SaaS environment Prior involvement in creating or scaling customer success playbooks or enablement initiatives Experience with customer lifecycle programs, customer journey mapping, or voice-of-customer programs What you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: As a Customer Success Representative, you will be responsible for building strong relationships with assigned customers, ensuring satisfaction with Global Relay products and services, and driving customer long-term success. &nbsp;CSRs work directly with Global Relay's existing SMB customers and will be handling all account management, upselling, and proactive guidance as the primary point of contact for customers. The Customer Success Representative will work closely with internal stakeholders to provide exceptional customer service to our customers. Your responsibilities: Acts as a trusted advisor: CSRs build strong relationships with customers, understand their needs and goals, and provide strategic guidance to help them achieve success Drives value and growth: CSRs proactively identify opportunities for customers to get more out of the product or service, ultimately leading to increased revenue and retention Analyzes data and reports on metrics: CSRs track key performance indicators like net promoter score, customer lifetime value, customer usage, and retention Provides ongoing support: Answer customer questions, troubleshoot issues, and resolve problems in a timely and efficient manner. CSRs may also be involved in creating training materials and developing customer success playbooks. Coordinates and works with Global Relay departments, including Sales, Legal, Accounting, Provisioning, and Customer Support to solve critical customer issues. Updates and maintains Salesforce CRM. Understands and explains features and benefits of Global Relay services; evaluate customer requirements to identify and present the most appropriate product or service. Identify and drive sales and upsell opportunities for existing customers. Act as the main point of contact for inbound customer calls to establish strong customer relationships. Administering projects and tasks including answering customer phone calls when needed. Meet or exceed retention and upsell targets; prepare proposals, renewals, and contract preparations. Understand industry trends, competitive differentiators and &nbsp;and activities of competitors, while also cultivating an understanding of emerging markets and trends. Conducts Executive Business Reviews regularly. &nbsp;Develop presentations and proposals to align on customer priorities and how Global Relay can meet customer needs. Contribute to customer success initiatives; participate in the development and implementation of customer success strategies and best practices. About you: Degree or Diploma and/or 1 year of account management or customer success experience. Demonstrates ability to assess customer needs and deliver appropriate solutions. Professional business manner with the ability to comfortably interact with various executive business levels. Proven ability to effectively manage time, workload and shifting priorities in a fast-paced environment with a strong attention to detail. Excellent verbal and written communications skills. Resourceful with strong problem solving skills. Enthusiastic, strong worth ethic and positive attitude. What you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Customer Success Representative

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: As Director, Customer Success, you will manage a team that owns strategic and enterprise customer relationships at Global Relay, a leader in the FinTech and RegTech space. Reporting to the Global Head of Customer Success, you will lead, build, and train a team of Customer Success Managers in a high-growth enterprise environment. You will be responsible for ensuring the Customer Success Team reaches management-set goals and work cross-functionally with Global Relay teams to drive customer solutions. In this role, you will manage a team that strengthens Global Relay's relationships with enterprise and mid-market customers, drives growth, and focuses on proactive customer engagement strategies. You will serve as a customer champion and change leader, demonstrating excellent communication skills while fostering a collaborative spirit within the team. Your responsibilities: Recruit, lead and inspire a high-performance team to achieve customer goals and objectives Own and drive customer success strategy for engaging with the world's top finance and regulated companies Develop and drive strategic best practices for customer success and engagement Build strategies to drive adoption, retention, and expansion with our largest customers Work with executive stakeholders on both customer and internal sides; demonstrate cross-functional leadership Actively engage with customers throughout the relationship lifecycle Act as a point of escalation for customers and internal stakeholders with complex problem solving, advise on complex cases, and attend client calls Develop strong rapport with Global Relay internal stakeholders to promote service improvements and prioritize new feature enhancements based on customer needs Report on and own KPIs for strategic and enterprise customers Own commercial strategy for Enterprise portfolio; facilitate complex contract negotiations and renewal processes About you: Minimum 10 years of experience in SaaS Customer Success and/or customer-facing roles 8+ years of management experience for mid-to-large size teams Experience in complex contractual negotiations with solid understanding of customer expansion Strong leader and motivator with a track record of exceptional performance Goal-oriented self-starter demonstrating strong organization, attention to detail, creativity, resourcefulness, and leadership Strong ability to manage multiple cross-functional projects involving customers, processes, and systems simultaneously Professional business manner with the ability to establish relationships with executive stakeholders Outstanding communication and organizational skills with strong attention to detail Excellent listening and interpersonal skills Highly motivated and energetic, with strong analytical and problem-solving skills Strong work ethic with ability to multi-task and prioritize in a fast-paced environment Compliance/finance industry knowledge or management consulting experience a plus Compensation:&nbsp;Global Relay advertises the pay range for this role in accordance with the pay transparency laws of the state of California. In addition to the annual base salary (range listed below), compensation for this role also includes commissions, extended health benefits, and 401k contributions.San Francisco - Base salary range$170,000&mdash;$250,000 USDWhat you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Director, Customer Success

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: As Global Head of Customer Success, you will lead this mission-critical function as the voice of the customer at the executive level. Global Relay’s product portfolio and customer base have grown exponentially, which requires our service model to evolve. This role will drive strategic direction for 20,000+ customers (multi-9 figure portfolio), with emphasis on driving enterprise success through retention, growth, and satisfaction. Reporting to the Global Head of Sales, you will lead a global team to optimize the customer journey and build long-term customer value. This is a unique opportunity to build and scale a world-class team and shape the future of Customer Success in the financial services sector and beyond. Your responsibilities: Strategic Leadership &amp; Vision Develop and execute a comprehensive customer strategy for Customer Success to oversee a multi-9 figure customer portfolio, ensuring measurable outcomes through proactive engagement, world-class service, and product adoption Set clear objectives and KPIs for customer satisfaction, retention, and growth, such as NPS and expansion revenue Build strategies to maximize customer retention and lifetime value, reducing churn and identifying upsell/cross-sell opportunities Lead our Executive Briefing Center (EBC) strategy, a flagship approach to deepen relationships with key customers and C-suite stakeholders Team Building &amp; Scaling Lead and scale a high-performing global team of&nbsp;over 60 professionals&nbsp;(including regional leaders, individual contributors and operations analysts) to meet growing demand Mentor and empower reporting leadership team to deliver exceptional service and achieve strategic objectives Foster a culture of excellence, collaboration, and innovation, with a focus on career development and cross-functional alignment Operational Accountability &amp; Collaboration Own customer success KPIs: retention, expansion revenue, NPS, and customer health Collaborate with finance, product, and sales teams to align customer success initiatives with broader business outcomes Partner with commercial teams and respective leadership including Sales, marketing (CMO), product (CPO), Legal (CLO), etc.) to ensure alignment and execution of go-to-market plans Facilitate and foster partnership with Sales to support renewals and account growth initiatives About you: 15+ years of experience in senior leadership roles, ideally within SaaS or technology sectors Proven success leading customer success teams in a SaaS environment, with a track record of scaling teams and strategies across multiple regions Deep understanding of SaaS business models, customer lifecycle management, and subscription revenue dynamics Expertise in implementing global service models that satisfy customer demands across geographies, verticals and personas Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate teams and work with the C Suite Financial Acumen: Strong understanding of complex deal structures, deal desk operations, SaaS financial models, and pricing strategies Experience in negotiating and designing enterprise contracts, revenue recognition, and aligning customer success metrics with financial outcomes Demonstrated SaaS success in the financial services industry (banking, fintech, insurance, etc.), and other regulated industries e.g., Healthcare is an attribute Frequent travel across North America and Europe is required Compensation: Global Relay advertises the pay range for this role in compliance with applicable pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive health benefits program, including extended health coverage and short-term / long-term disability insurance. Employees receive annual allotted vacation days, which increase based on tenure. Other benefits include paid sick days, maternity/parental leave enhanced program, commuter benefits, corporate bonuses, and a 401(k)-retirement plan with company contribution matching. For employees based at our New York office, we provide additional perks and amenities to enhance your work experience including a subsidized meal program, courtesy of our in-house culinary team!Base salary range$200,000&mdash;$300,000 USDWhat you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Global Head of Customer Success

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: Ready to elevate your recruitment expertise? We’re seeking a detail-oriented and customer-centric Talent Acquisition Coordinator to join our expanding HR team. Our fast-paced SaaS company is experiencing continuous growth, and as a Talent Acquisition Coordinator you will play a crucial role in supporting our end-to-end recruitment efforts. In this position, you will champion positive candidate experiences while embodying Global Relay's brand and culture. Your primary responsibility will be to provide seamless logistical support throughout the entire recruitment process. You will be an integral part of a close-knit and dedicated global team that is essential to the growth and success of our organization through its recruitment effort. As a team player, you are enthusiastic about learning and making valuable contributions to help further our success. Your responsibilities: Own and manage the interview request queue to ensure a smooth and efficient recruitment process for all candidates, minimizing delays Keep the Applicant Tracking System (ATS, Greenhouse) up to date by maintaining job postings and applications, ensuring data accuracy and confidentiality Effectively communicate and ensure consistent adoption of the established Global Relay recruitment process across the organization Respond promptly and professionally to inquiries regarding recruitment procedures and processes, adhering to applicable guidelines, policies, and standards Represent Global Relay in a professional manner when interacting with both internal and external stakeholders, including recruitment agency partners Assist in conducting reference checks and overseeing the process, ensuring thorough evaluations of candidates are completed in a timely manner Conduct candidate phone/zoom screens and/or initial interviews, to evaluate communication skills and fit for the opportunity Collaborate with hiring managers to develop strong working relationships and understand their recruitment needs Collaborate with managers to develop compelling and articulate job postings that accurately reflect role requirements and attract top-tier candidates Monitor recruitment pipeline health for active openings, identifying potential bottlenecks or declining candidate flow and proposing tactical adjustments to maintain hiring momentum Assist in organizing and attending recruitment-related events such as company open houses, industry networking events, information sessions, and career fairs Drive Global Relay's co-op/intern recruitment efforts, fostering relationships with educational institutions and coordinating the hiring process Maintain and administer the internal employee referral program and other initiatives to attract high-quality candidates Conduct routine audits of the candidate pipeline to ensure no candidate falls through the cracks Facilitate the offer process from initial extension through acceptance, coordinating with leadership on salary negotiations and ensuring competitive compensation packages Oversee new hire onboarding documentation; coordinate and facilitate new hire orientations Perform general administrative duties, including data entry, filing, and assisting with various HR projects as needed About you: 2+ years of experience in talent acquisition or human resources; prior work experience in the high-tech software industry preferred Completion of a post-secondary program in HR or a related field Knowledge of HR standards, best practices, and employment regulations Proficiency in working with an Applicant Tracking System (ATS), preferably Greenhouse, and advanced proficiency with MS Office Suite, particularly Outlook and Excel Demonstrated ability to build trust and establish positive relationships with employees at all levels within the organization Proven track record of handling responsibilities with discretion, using good judgement, and always maintaining confidentiality Exceptional attention to detail, with excellent written, verbal, and interpersonal communication skills Strong business acumen and effective time management skills, coupled with a proactive attitude towards learning Solid analytical and problem-solving abilities, enabling efficient decision-making in the recruitment processes Excellent organizational skills, including the ability to prioritize and handle multiple tasks under pressure while adapting to changing priorities Self-motivated and capable of working both independently and collaboratively within a team Flexibility and a demonstrated ability to take initiative in a dynamic work environment What you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Talent Acquisition Coordinator

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: The Data Center Operations Specialist provides technical support of Global Relay’s mission critical data center facilities, server environments and related infrastructure. This includes specification, installation, and testing of server and storage systems and peripherals within established standards, as well as development and maintenance of data center support systems such as automated system provisioning, asset tracking, space planning, cable management, equipment monitoring and maintenance. These activities require timely troubleshooting of hardware, including servers, storage, electrical and mechanical systems, use of monitoring application software and operating systems to monitor, diagnose and resolve unique, non-recurring problems.&nbsp; These responsibilities require independent and team-based analyses, initiative and good judgment, communication and problem solving with work performed with little supervision. Your responsibilities: &nbsp; Assist operations staff with the installation, configuration and ongoing usability of servers, storage systems, peripheral equipment and software. Work with vendor support contacts to resolve technical problems with computer, mechanical and electrical equipment and related software. Interact with numerous computer platforms in a multi-layered client/server environment. Create and maintain a well-organized list of inventory of all equipment and parts, as well as software licenses and maintenance agreements. Create and maintain detailed documentation on usage procedures and policies. Recommend and perform upgrades on systems to ensure longevity. Assess functional needs to determine specifications for purchases. Assist in maintaining mechanical systems that are required to support the facility. Perform asset tracking and space provisioning tasks as part of equipment deployments. Receiving, unpacking, assembling, racking and cabling of servers, storage systems and related components. Ensure facility is maintained to highest standards possible to ensure 100% uptime is achieved. Maintaining service logs and records for electrical and mechanical equipment. Perform routine test procedures on redundant mechanical and electrical systems to ensure operational availability. Escort and supervise mechanical and electrical contractors when performing maintenance and repair work to ensure work does not jeopardize system availability. Assist in periodic security reviews and audits to ensure facility is always secure. Perform rotating shift coverage to meet all support needs. Will be involved in shift work, including night shifts and emergency coverage. On-call coverage to provide additional support outside of regular business hours. &nbsp; About you: &nbsp; Post-secondary degree or diploma in Computer Science and/or experience in supporting servers and data center needs within a mission critical environment. A good understanding of Microsoft Windows server and Linux environments as well as some Solaris knowledge an asset. Require excellent English verbal and written communication skills. Demonstrated knowledge of electrical power distribution systems and how they are used in a data center. Familiarity with large Generators and their operation an asset. Familiarity with mechanical equipment systems (CRAC, CRAH, evaporative cooling) an asset. Experience working in a mission critical data center facility. Excellent judgement skills in making critical decisions. Ability to lift and move large and awkward equipment safely. Working knowledge of VMware virtualization both on the server and client side an asset. Demonstrated knowledge of a large variety of server hardware configurations, able to assemble and repair server equipment. Demonstrated ability to work both collaboratively in a team environment as well as independently in an effective and organized manner in a complex and challenging environment. Comfortable working under pressure in a fast-paced environment. Strong organization skill and initiatives. Resourcefulness in problem solving abilities. Excellent cable management skills required. &nbsp; Working conditions: &nbsp; Must be available after hours and / or weekends for emergency related work, service impacting incident resolution, or maintenance that is required during maintenance windows (outside of regular business hours). &nbsp; Physical requirements: &nbsp; Must be able to work with heavy equipment. &nbsp;What you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Data Center Operations Specialist - L1

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: We continue to experience rapid demand and growth in iOS Development at Global Relay, as such we have multiple iOS teams working on exciting feature deliveries for our customers. We are looking for an iOS DevOps lead who, together with their team, will leverage best DevOps practices and consolidate our Continuous Integration (CI) pipelines and deployment processes to maximise efficiencies and facilitate world leading software quality that our customers expect. The role will involve a combination of hands on technical activities and line management duties to maintain a high performing and motivated team. Your responsibilities: Given the varied nature of the role, your time will be split working across the following areas: Automation:&nbsp;Researching, innovating and developing solutions inline with DevOps best current practices&nbsp; Operations:&nbsp;Monitoring and streamlining tooling, processes or infrastructure to ensure smooth and consistent experience for our development teams Service reliability:&nbsp;&nbsp;Instrumenting monitoring to get the best our of our on-premise hardware and to ensure system issues are dealt with efficiently. Collaborate closely with our developer community providing support and troubleshooting when required. Technical leadership:&nbsp; Setting the strategic goals for iOS DevOps, ensuring scaling, efficiency and security needs are met through the activities of you and your team. People management:&nbsp;Ensuring the team maintains high motivation, working on the highest value priorities while also conducting regular 1 to 1's , coaching, guidance and performance management activities to develop your staff and maximise their potential. Some of the technologies that you will interact with include: Build &amp; Deployment Automation such as Bitbucket, Jenkins, Ansible Containerization/Virtualization (Docker/Podman) Instrumentation &amp; Monitoring (Loki, Grafana, Mimir, Prometheus) Languages/Scripts: Python, Bash, Swift Where you have knowledge gaps, training and shadowing opportunities will be provided. &nbsp; About you: You have an automation-first mindset. You enjoy sharing your knowledge and have a thirst for expanding your own technical horizons. You are able to work under pressure and you are a keen problem solver with a drive for finding efficient solutions to challenging problems.&nbsp; A minimum of 2 years working as a team lead 1-2 years using Xcode and Swift You are comfortable collaborating with cross functional areas&nbsp;&nbsp; Strong security awareness including security best practices surrounding Kubernetes Hands on experience in with Python and Bash You are comfortable working in a cross geographic team. Understanding of computer science fundamentals like threading, OOP and more Understanding of software systems concepts such as networking, firewalls, protocols, databases and more Some understanding of software delivery practices such as Git branching models and configuration management Experience with: CI/CD tools such as Jenkins or similar Infrastructure as Code tools such as Ansible or Puppet Containerisation/Virtualization technology such as Docker, Podman, VMware &nbsp; Nice to haves: Experience in working in a highly regulated environment Experience in working within on-premise infrastructure or with managing a cluster of Mac Minis Understanding of software delivery practices such as feature toggling, no-downtime deployment &nbsp; &nbsp; &nbsp;What you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Lead DevOps (iOS)

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role As an Executive Assistant, you will play a key role in supporting our executive team. You will be responsible for managing a variety of administrative, scheduling, logistical and operational tasks and travel to keep the team running smoothly. Your work will directly contribute to the achievement of business goals and strategy to help the executive team drive Global Relay’s growth. You primarily support the Chief Financial Officer, while also assisting the Chief Executive Officer as required. Furthermore, you will actively collaborate with other Executive Assistants to ensure the executive team is efficiently and meaningfully supported as a unified whole. Your responsibilities Assist the Chief Financial Officer in handling essential day-to-day administrative tasks including inbox management and calendar prioritization (e.g. effectively identifying urgent and high value/impact items requiring attention versus low impact/low importance tasks) Strategically manage the full meeting lifecycle for executive leadership (CFO/CEO), including agenda development, preparation of professional, comprehensive briefing materials (bios, presentations), coordinating complex logistics (reservations, A/V, catering, often liaising with Events Coordinators), and driving accountability by documenting minutes, tracking action items, and ensuring timely follow-up Act as the primary communications liaison between the CFO's office, senior management, and all internal departments, triaging and filtering all inbound requests and communications to ensure clear and efficient flow, response, and actioning Oversee all aspects of executive travel, working alongside the Global Relay Travel Team to manage complex travel routings and highly dynamic executive travel logistics, including global flight and accommodation booking, travel document preparation, and the creation of detailed, comprehensive travel agendas Support financial operations of the executive team, including meticulous expense management and collaboration with the Accounts Payable team for review and completion Coordinate meetings by preparing agendas, taking minutes, tracking action items, and following up on outstanding tasks to ensure timely progress as required Take on project management responsibilities for specific initiatives, collaborating with different teams and departments to ensure successful outcomes and ensure timely communication with the executive team on pertinent matters Assist in the planning, attendance, and execution of key events, such as executive briefings, conferences, and marketing initiatives to ensure events run seamlessly Conduct research, analyse data, and prepare comprehensive reports to provide valuable insights to senior management Assist in booking of personal commitments and calendaring, where required Maintain the highest level of professionalism and absolute discretion with confidential business, financial, and personnel information About you 5+ years of proven experience supporting senior leaders in an administration role with increasing responsibility, with a strong preference for supporting a CFO or C-Suite executive in a high-growth environment Expert-level organization and time management skills and ability to juggle multiple tasks and meet deadlines Demonstrated executive-level competency in calendar management and inbox triage using Microsoft 365 (Outlook, Excel, Word, PowerPoint) Exceptional written and verbal communication skills with a proven ability to draft professional correspondence with meticulous attention to detail A highly effective collaborator, comfortable working across functions and with all organizational levels, demonstrating strong team orientation. Experience working within a B2B or comparable corporate environment where professional service and client focus are critical Eligibility and willingness to travel internationally (e.g. US, UK, EU) for business to support executive meetings and events and be available outside of office hours when needed Proven record of high autonomy and sound business judgment, including the consistent exercise of discretion, tact, and absolute confidentiality in handling sensitive information Ability to thrive in fast moving, fast growth entrepreneurial environment, have a ‘solution based’ mind set, and be proactive in driving improvements to processes and systems Compensation: Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.&nbsp; The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.&nbsp; For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!British Columbia - Base salary range$90,000&mdash;$120,000 CADWhat you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Executive Assistant

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your job: We are seeking an Senior Events Coordinator, EMEA to join our dynamic marketing team. This role will drive the planning and execution of client and industry events across Europe, the Middle East, Sweden and Asia — creating experiences that strengthen relationships, generate pipeline, and position us as a thought leader in the fintech ecosystem. Your responsibilities:&nbsp; Design and deliver an events strategy aligned to EMEA growth objectives and global brand priorities. Plan and execute client summits, roundtables, roadshows, tradeshows, and partner events across multiple markets. Localize global event campaigns to reflect EMEA market needs, cultural nuances, and compliance requirements (including GDPR). Collaborate with sales and leadership teams to ensure events support pipeline growth, client acquisition, and retention goals. Manage end-to-end logistics: venue selection, vendor negotiations, contracts, AV, production, and on-site management. Partner with content and executive teams to secure thought leadership opportunities, speaker placements, and sponsorship activations. Track event KPIs (attendance, engagement, lead quality, revenue impact) and deliver data-driven insights. Manage event budgets with precision, ensuring cost efficiency and measurable ROI. About you: &nbsp; 2–3 years of Events experience and delivering events across EMEA. Strong background in B2B fintech, SaaS, or highly regulated industries. Proven success managing regional events of 20–2,000+ attendees across multiple countries. Expertise in compliance-sensitive event delivery (GDPR, data security, financial services regulations). Proficiency in event management platforms (Cvent, Bizzabo, Aventri) and marketing automation tools (Salesforce, Marketo, HubSpot). Fluent in English; additional European languages are a strong advantage. Exceptional project management, communication, and vendor negotiation skills. Ability to thrive in a fast-paced, cross-cultural environment with frequent travel (up to 40%). What you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Senior Events Coordinator

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.&nbsp; Your Role: The Senior Web Developer is a member of a small, highly focused team, responsible for maintaining and improving the Global Relay corporate website including the information service website. This is an opportunity to work alongside some of the best developers in London and apply your craft in an environment that encourages creative thinking and autonomy. We encourage our developers to think beyond a single component to build complete system solutions. Challenge yourself by learning new technologies, and apply your skills across our different projects and application domains. If you are committed to code that is clean, well-tested, well-reviewed, performant and secure then you’ll fit in around here.&nbsp;&nbsp; &nbsp;You will be working very closely with the marketing &amp; design teams who will provide you the product requirements.&nbsp;&nbsp; &nbsp; Your Job: &nbsp; Work as a part of an cross-functional and geo-located team to maintain &amp; implement new features of the corporate and information service websites Write unit and integration tests for your code Collaborate with UI &amp; interaction designers to translate mock-ups into a functioning web application that is accessible and responsive with exceptional usability Collaborate with testers in development of test cases for JavaScript code and in some cases developing test cases to address accessibility and responsive usability Collaborate with product owners on user story generation and refinement Provide SEO, ensuring high performance of the sites across multiple regions.&nbsp; &nbsp; About You: Required Experience: Minimum 6 years of JavaScript development using one or more UI frameworks (React, Angular, Vue, JQuery, etc) Minimum 6 years of experience with HTML5 and CSS3 Minimum 6 years of experience with PHP Experience and proficiency with content management systems, ideally WordPress Experience with test driven development Experience with any of the following is a nice to have: Worked in an Agile environment Typescript Web Service API integration Selenium/Cypress Unit testing with Mocha, Jasmine/Jest, React Test Related web technologies like Sass/Less, AJAX and JSON What you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Senior PHP/Wordpress Developer

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Job purpose The IT Network Security Specialist – L2 is responsible for assisting in engineering, long term strategies, planning, integration, and deployments pertaining to the IT Network. They will work closely with all members of the IT Operations team to continuously design, evolve, build, and ensure the integration, manageability, and security of highly available systems and applications.&nbsp; Working closely with other units, they will ensure that the design of Global Relay’s IT Networks integrate with other technologies such as storage, virtualization, containerization, and any and all systems and services. Duties and responsibilities Participate in the development and engineering of long term strategies for the IT Network Utilize ‘Systems Thinking’ to understand interdependencies both within the IT Network and Infrastructure, and throughout Global Relay’s interests Work closely with Operations and Development teams to identify, troubleshoot, diagnose, and correct system related issues as they arise Participate in formulating and implementing innovative techniques for achieving and maintaining a high level of client satisfaction in conjunction with organizational effectiveness Collaborate with Operations and Development teams to identify opportunities for improved service, efficiency, security, and resiliency Participate in strategic planning initiatives as well as selection, installation, operationalizing, and ongoing support of infrastructure enhancements Participate and support change management activities Provide support to business users and key stakeholders as needed Participate in the creation of documentation including: Runbooks, how-to user guides &amp; technical how-to support guides, and Method of Procedures (MoP) Support and evolve the monitoring and reviewing of system dashboards and critical alerts to ensure system issues are identified, escalated, and addressed as quickly as possible Identify, evaluate and make recommendations on opportunities for the implementation of automation Provide support for all Systems Administration, escalated incidents or problem related items Utilize acquired knowledge to balance user requirements, available resources, organizational goals and objectives while striving to maintain top quality client service Qualifications Minimum of 5+ years’ experience in a Network Specialist capacity Experience with complex enterprise network architecture planning, design, and implementation Experience with troubleshooting &amp; resolving complex technical problems, management reporting, and documentation (how-to, processes and procedures, MoP) Proven ability to self-manage and balance assigned work meeting deliverables as scheduled Solid knowledge and experience in deploying and managing Linux Experience in network configuration of Aruba, HPE, Arista, or Cisco would be considered an asset Experience in VOIP and UC technologies such as Cisco UC Experience with Aruba wireless systems and ClearPass Experience in automation and scripting Experience provisioning, maintaining, and supporting enterprise networks, firewalls, and related dependencies Experience with OpenSource software and/or service management tools and applications (OpenStack, OpenShift, Zabbix, JIRA, Confluence, Jenkins, etc.) Experience with implementing and leveraging automation in the delivery of system administration responsibilities Solid knowledge of network protocols including TCP/IP, UDP, HTTP, FTP, ARP, ICMP, MPLS, BGP, EVPN, VXLAN, etc. Demonstrated ability to work both collaboratively in a team environment as well as independently in an effective and organized manner in a complex and challenging environment Adaptability to work with multiple teams on projects with varying degrees of flexibility/rigidity at different points in the development cycle Solid experience working in an environment with formally structured IT Operational processes, such as work request ticket management, incident management, change management, problem management, etc. Ability to take on internal operational initiatives as the owner and coordinator for projects or large scale items\ ITSM Framework certifications such as ITIL, Sigma, SIAM or Methodology certifications such as Agile, Scrum, DevOps are considered a definite asset Compensation: Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.&nbsp; The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.&nbsp; For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!British Columbia - Base salary range$85,000&mdash;$100,000 CADWhat you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Network Security Specialist - L2

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role The Customer Trust team provides sales and customer support to build customer confidence in Global Relay services across a range of areas—including product functionality and technical architecture, security controls, privacy, and compliance practices. The team focuses on proposal management, customer due diligence and security assessments, corporate information requests, and daily customer inquiries on trust-related topics. As the Customer Trust Coordinator, you’ll triage, track, organize, and report on customer requests, team projects, and other initiatives. You’ll also work with the Team Lead to develop and maintain team policies, procedures, and documentation. Your job Triage and track customer and internal requests Ensure all requests and projects are addressed in a timely and efficient manner Implement processes to ensure team output is complete, accurate, and on-time Work with the Team Lead to identify and implement team performance metrics and reporting Maintain the team wiki and how-to guides Assist customers with due diligence reviews of Global Relay services via email and phone Support proposal writers by reviewing requests for proposals (RFPs), coordinating proposal tasks, tracking deadlines, and ensuring compliance with RFP instructions Assist the Team Lead with technical and legal research Work with the Team Lead to review team processes, tools, and documentation and implement improvements Contribute to effective communication within the team and across the company Support related security, legal, sales, and marketing activities as needed About you At least three years’ experience in a corporate administrative role Work experience in proposal management, customer support, sales support, or law preferred Knowledge of cloud computing, security, and privacy concepts is highly desirable Exceptional communication, writing, and proofreading skills Strong critical thinking and problem-solving skills Close attention to detail, quality, and accuracy Ability to work with and influence all levels of staff—including executives and technical experts—without direct authority Ability to exercise sound judgment, tact, and discretion Independent worker with the ability to manage multiple projects with minimal supervision Comfortable in a fast-paced environment with tight deadlines and competing priorities Ability to independently research unfamiliar technical and legal concepts Compensation: Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.&nbsp; The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.&nbsp; For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!British Columbia - Base salary range$45,000&mdash;$60,000 CADWhat you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Customer Trust Coordinator

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: This position provides enhanced technical and end-user support for desktop computers, client-server-based desktop applications and related corporate wireless devices to office staff.&nbsp;&nbsp;Responsibilities will include but are not limited to: timely troubleshooting and resolution of any hardware problems on desktop workstations, wireless devices including laptops, tablets, cell phones, printers, plotters, and projectors as well as application software, and operating systems. The on-going support and maintenance of computers and applicable equipment over its complete life cycle for company hardware, software, and periphery components. The ability to provide enhanced support to non-windows-based desktop operating systems such as Ubuntu is considered a significant asset. Knowledge and enhanced experience working with ticketing and desktop management applications and systems. These responsibilities require both independent and team-based investigation, initiative, good judgment, good communication and problem-solving skills as well as the ability to work in a team or with minimal supervision. Your responsibilities: Troubleshooting and resolution of issue relating to operating systems (Windows 10, Mac, and Ubuntu) and software applications installed on devices Investigation, diagnoses, troubleshooting HP- hardware, and A/V equipment’s for conference rooms &nbsp; Deployment of images on Windows / MAC /Ubuntu workstations using deployment tools like SCCM or MDT / Landscape Attention to details Maintain proper assets tracking records Ability to communicate effectively, both orally and in writing Ability to follow run books and knowledge base Ability to work independently on assigned tasks or in contribution to a team project Ability to prioritize assigned workload and respond quickly to critical issues Service request ticket creation, administration, and closure Responsible for attending user’s issues related to their domain accounts and access permissions Ability to navigate Active Directory in support of user object and computer object related issues Performing regular audio video equipment checks for the conference room machines Perform any necessary upgrades on workstation systems to ensure their longevity About you: Solid knowledge of desktops, operating systems, for troubleshooting purposes 1-3 years’ experience building, troubleshooting, and deploying hardware devices (desktops, laptops, tablets, printers, and mobile devices) 1-3 years of experience diagnosing, troubleshoot, and resolving hardware, software, network issues Solid knowledge and some experience with scripting and automation for servers and desktops would be considered an asset Relevant industry certifications are considered an asset: CompTIA A+ CompTIA Server+ Apple (ACSP, ACTC) MCTS/MCITP Ability to learn quickly, demonstrating the ability to work independently in a fast-paced environment Hands-on experience with SCCM /MDT A keen interest in computer hardware and systems technology Demonstrated ability to work both collaboratively in a team environment as well as independently in an effective and organized manner in a complex and challenging environment Comfortable working under pressure in a fast-paced environment Excellent interpersonal and communication skills in both verbal and written English Strong skills in keeping organized and taking initiative Highly resourceful with good problem-solving abilities Ambition to improve skill set and knowledge base Ability to work in shifts which will include weekends&nbsp; Knowledge of IP phone systems is considered an asset Compensation: Global Relay advertises the pay range for this role in compliance with applicable pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive health benefits program, including extended health coverage and short-term / long-term disability insurance. Employees receive annual allotted vacation days, which increase based on tenure. Other benefits include paid sick days, maternity/parental leave enhanced program, commuter benefits, corporate bonuses, and a 401(k)-retirement plan with company contribution matching. For employees based at our New York office, we provide additional perks and amenities to enhance your work experience including a subsidized meal program, courtesy of our in-house culinary team!Base salary range$45,000&mdash;$60,000 USDWhat you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Desktop Support Specialist - L1

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: Are you a dynamic individual, looking for opportunities beyond traditional legal practice? Are you a strategic thinker with an entrepreneurial spirit, looking to get more out of your legal skills? You could be part of a fast-growing, award-winning tech firm – which was recently named Company of the Year, in addition to being recognized as a “Leader” by two of the most influential global analysts in its industry. New technologies are providing companies with more ways to communicate with customers, while creating a myriad of challenges along the way. And that’s exactly what makes joining our Legal team – and Global Relay’s larger business development team – exciting, challenging, and rewarding. As an in-house lawyer at Global Relay, you will be immersing yourself in the hottest tech trends and issues of the day. Big data. Artificial Intelligence. Surveillance and cyber security. Privacy protection. Data sovereignty. And that’s just for starters. You will be involved in every major aspect of the business – not simply legal matters. You will help Global Relay forge new partnerships and grow its global distribution network. You will deal with issues related to&nbsp;compliance archiving, data protection, eDiscovery, and business continuity of highly regulated industries. In the process, you will have the opportunity to work alongside seasoned tech vets and experienced business professionals in our seven offices across the globe. You will also benefit from the opportunity to collaborate with and receive mentorship from Global Relay’s other talented and kind in-house lawyers. You will do business with our ever-growing customer base, which currently includes 22 of the world’s largest banks, and enjoy travel opportunities to major financial centers like Chicago, London, and Stockholm. If you like the idea of working with an established leader in cloud-based archiving, messaging, and eDiscovery, we like the idea of meeting you. Your responsibilities: Review, negotiate, and draft customer agreements, policies, partner agreements, and conduct business &amp; legal negotiations Advise internal teams on a broad spectrum of legal and business issues, including international data protection requirements, contractual commitments, industry-specific compliance obligations,&nbsp;intellectual property rights, and employment and human resources / employment issues Provide legal support relating to compliance &amp; eDiscovery subject matters Provide legal support related to customer retention, renewals, and other related legal/accounting issues Provide business support in the development of Global Relay's sales, marketing and business&nbsp;development strategies, new go-to-market strategies, product design, deployment, and positioning to help maximize revenues of the business team Provide operational support with Global Relay's internal policies, communications, training, and education on Global Relay services and general governance About you Minimum 2 years of legal experience as a practicing lawyer, preferably with prior in-house experience (Note: compensation, position level, and responsibilities will be commensurate with years of experience) Juris Doctor or LLB from an accredited law school Effective analytical skills to balance pragmatic problem solving with risk management SaaS, licensing, telecommunications, and/or IP experience is a plus Privacy and data protection experience is a plus In-house and business experience a plus Intellectual curiosity, passion and integrity Strong work ethic with matching sense of humor Compensation: Global Relay advertises the pay range for this role in compliance with applicable pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive health benefits program, including extended health coverage and short-term / long-term disability insurance. Employees receive annual allotted vacation days, which increase based on tenure. Other benefits include paid sick days, maternity/parental leave enhanced program, commuter benefits, corporate bonuses, and a 401(k)-retirement plan with company contribution matching. For employees based at our New York office, we provide additional perks and amenities to enhance your work experience including a subsidized meal program, courtesy of our in-house culinary team!Base salary range$125,000&mdash;$185,000 USDWhat you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Corporate Counsel

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: The Data Services team provides audit, eDiscovery, and data migration support to our global customer base. The team is a specialized, professional services department that delivers service and industry expertise on audit, legal eDiscovery, and data management related inquiries. As Data Service Administrative Assistant you will be the key point of contact responsible for all data room management requirements. This role will have sole ownership of maintaining systems, applications, workstations and media devices as well as managing all data room work processes are documented and current. Responsible for overseeing all data room contents which include data device/media management (inventory, procurement, maintenance, destruction of devices), media device tracking and record keeping in support of our organizational audit and SOC 2 compliance/audit requirements. The Data Services Administrative Assistant will also support internal requests for physical hard drive transfers. Reporting to the Data Services Manager, the Data Services Administrative Assistant will also provide day-to-day administrative support to our Data Services department by completing tasks such as billing, shipping, reporting, case creating and general administrative tasks as required.&nbsp; Your responsibilities:&nbsp; Monitoring: Collaborating with Security teams to ensure compliance with regulatory and audit requirements Ensure all security protocols are implemented and maintained for compliance to internal and external audit requirements Review Secure Data Room activity logs to ensure adherence and compliance Collect data and monitor Secure Data Room workstations Conduct regular internal audits and/or checks to ensure compliance and adherence to ISO 27001 controls Participate in regular organizational quarterly audits Support the business and department in regular external audits to provide examples of controls and artifacts Monitor and Secure Data Room access in compliance to permissions granted Maintenance: Take inventory of Secure Data Room&nbsp;internal and external customer assets including, inbound/outbound media tracking, hardware lifecycle, inventory management and media destruction Organize and management of all customer data device processes including tracking, labeling, cataloguing, and degaussing Cataloguing, formatting, and encrypting hard drives as needed Supporting department requests with mounting / dismounting hard drives from workstations as needed Follow escalation procedures as required for maintenance, decommission, replacement of servers, internal/external drives, etc. Work closely with CSOC &amp; Ops teams for workstation maintenance ensuring necessary security software are installed and updated, permissions-based access is operational, secure transfer methods upheld Ensure timely software and OS patching on all Secure Data Room workstations including software update reminders, licenses, etc. Oversight and management of device inventory processes and tracking of receipt, storage and destruction Review/monitor processes to recommend new opportunities to improve effectiveness, efficiency and Secure Data Room security Assist with process improvement initiatives to strengthen business continuity and risk management Administrative: Provide administrative assistance and support to the Data Services team&nbsp; Salesforce case creation, management, contact detail updates, and data entry including&nbsp;account descriptions with related pricing Account Billing and Reporting (Billing SME), including custom requirements for Enterprise customers Management and tracking of Shipping and Customs policies, procedures, and pricing Inventory management (shipping supplies, licenses, etc.) Department management of resetting SFTP sites Provide documentation support to the Data Services team (e.g. meeting minutes, Salesforce reporting &amp; dashboards) Compile, coordinate, analyze, distribute and validate department reports on an on-going and timely basis Ensure timely communication and updates to relevant business processes and activities Customer Service: Support all inbound and outbound deliveries of media and ensuring proper tracking of orders and shipments Work closely with Global Relay Administrative Team and internal departments to coordinate media transfers Research:&nbsp; Research and configure new network-attached storage devices being received from customer Coordinate with customer facing, Ops and Data Center team members to connect devices to the network and establish accessibility Configuring RAID set up for high volume data sets Research, test and troubleshoot new technology (software, hardware etc.) as needed Work with the DS Systems Lead to research, plan and implement updated hardware or infrastructure, as per business and security requirement Training: Train new/existing team members on Secure Data Room procedures &amp; protocols as required Ensure all documentation and training relating to Secure Data Room assets are up to date and complete Support training of new hires on all department admin processes and responsibilities About you:&nbsp; Post-secondary education; undergraduate degree or equivalent experience Minimum of 1 to 2 years of experience in a dynamic office environment desired Previous administration experience with the ability to manage multiple projects simultaneously desired Excellent attention to detail and ability to work within defined legal policies and procedures Strong written and verbal communication in English Excellent time management skills Prior experience of Microsoft Office (Outlook, Excel), Salesforce and Confluence (Jira) applications desired Working conditions: Standard office hours Fully onsite at our Gastown location Compensation: Global Relay advertises the pay range for this role in accordance with provincial law. Salaries are displayed in the form of annual base salary but are paid out semi-monthly for the duration of employment.Base salary range$45,000&mdash;$55,000 CADWhat you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Administrative Assistant, Data Services (18 Months Contract)

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: As the campaign marketing manager, you are responsible for the successful project delivery of fully integrated multi-channel campaigns. You will work closely with the senior channel managers and campaign owners to support the roll-out of marketing strategy for our global campaign program, across myriad target accounts and regions. This is an opportunity to grow in a hands-on, multifaceted global role; from creating new concepts to managing large-scale ABM campaigns. Working with multiple channel stakeholders to plan and execute the most effective campaign and event marketing strategies, the successful candidate will also be an excellent relationship-builder, comfortable with working alongside senior leaders, and be an excellent organiser and project manager. This role will be working with team members to help with ensure the components of the campaign are planned, recorded, and managed in our project management tool - Wrike. You will also work with the marketing analyst to ensure all campaigns are measured and learnings are shared. Your responsibilities:&nbsp; Be responsible for organising the execution full-funnel campaigns to build pipeline within identified target accounts/industries Be responsible for building up the campaign plan and briefs in Miro Manage campaign meetings with the team, ensuring timely updates and clearly outlining next steps and co-ordination required Define and track campaign goals and metrics to ensure business impact measured by visits, leads, opportunities, pipeline generated (sourced/influenced) Manage campaign launch and timeline, ROI, and data-driven improvements through optimisation Communicate campaign strategy and results with stakeholders Manage project timelines, resources, and budget About you: 2+ years of proven experience in software/SaaS marketing, demand generation, or campaign management Experience developing and executing B2B campaigns (ideally with experience targeting finance personas) Experience with marketing automation and CRM (Salesforce marketing cloud preferred), Salesforce Experience in marketing B2B SaaS solutions to mid-market companies (50-1,000 employees) Creative thinker that excels at multitasking in fast-paced environments Proactive self-starter, demonstrating high initiative and critical thinking. Proven ability to think strategically and execute while learning from data and quickly course-correcting based on the data Positive, can-do attitude, with the ability to work with marketing and sales professionals, and ability to prioritise numerous projects simultaneously Excellent verbal and written communication skills Team player with the ability to collaborate, ensure accountability within the team, and also work independently Adept at juggling multiple priorities, excellent attention to detail, and service orientation Willingness to take initiative and to adapt a ‘can-do’ and flexible attitude A creative and organised mindset Delivering a great customer experience and maintaining an above and beyond attitude *Please note that this role is a 12 month maternity contract*&nbsp; &nbsp;What you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Campaign Marketing Manager (12 month Maternity Cover)

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: The Customer Success Lead works closely with Global Relay’s existing customer base and encompasses ongoing team management, account management, account reconciliation, upselling, and customer success. The Customer Success Lead will manage, motivate, and train the team of Customer Success Managers. He/she is responsible for ensuring the Customer Success Team reaches upsell and retention goals set by management, train/mentor the team, and work closely with Global Relay cross functional teams to provide a value-drive customer journey and drive proactive and strategic engagements with customers. Your responsibilities:&nbsp; Drive customer success strategy for his/her customer success team. As the main point of contact, establish and drive strong customer relationships and proactive customer engagement. Player/Coach for customer success team. Create and hold team accountable to targets and goals. Work with Global Relay departments, including Sales, Legal, Accounting, Provisioning&nbsp;and Customer Support to solve critical customer issues. Identify and support sales and upsell opportunities to existing customers. Understand and explain features and benefits of Global Relay services to customers. Proactively assess, clarify, and validate customer needs on an ongoing basis. Build reporting and dashboards on Salesforce CRM. Manage inbound work queue for the team. Attend and provide leadership in customer executive or quarterly business reviews. Train team on customer success best practices for SaaS companies. Mentor and empower existing team members as well as train new hires. Review, modify, and enable on workflow procedures for process improvements. Manage team KPIs and report to management. Point of escalation for negotiations, at-risk customers. Identify areas of opportunities for expansion.&nbsp; About you: Degree or Diploma and/or 5+ years of account management or related experience, ideally in the information technology sector with an understanding of cloud solutions. Previous managerial and leadership experience required. Ability to assess customer needs and deliver appropriate solutions. Has a proven track record of successful account management. Maintains a professional business manner with the ability to comfortably interact with&nbsp;various executive business levels. Has the proven ability to effectively manage time, workload and shifting priorities in a fast-paced environment with a strong attention to detail. Excellent verbal and written communications skills. Previous direct experience with Salesforce or other CRM systems is highly desirable. Resourceful with strong problem solving skills. Enthusiastic, strong worth ethic and positive attitude. Excellent listening, negotiation and presentation skills. &nbsp;Compensation: Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.&nbsp; The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.&nbsp; For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!British Columbia - Base salary range$110,000&mdash;$135,000 CADWhat you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: Project management staff ensure development, operations, and customer implementation projects are completed smoothly and efficiently. A Program Manager manages horizontally across multiple Global Relay development projects; engaging with stakeholders and identifying and managing the interdependencies between project teams to ensure that cross-project work effort remains feasible and delivers business value. The Program Manager facilitates processes and supports program execution, escalates impediments, manages risk, and helps drive continuous improvement. Program Managers must have the ability to creatively define the project pacing and obtain incremental benefits before the program is complete. &nbsp; Your responsibilities:&nbsp; Take the lead from a project planning and coordination perspective for the delivery of key projects (often involving multiple component teams). This will include working with product management on scope and with component teams on delivery approach and phasing, using product management and delivery management tools. Working with component teams, compile work estimates and planning assumptions and provide program management oversight to component-specific release plans.&nbsp;Socialize overall target milestones, per initiative, based on work estimates and assumptions.&nbsp;&nbsp;&nbsp; Identify and coordinate cross-component and cross-product line dependencies throughout the development life cycle and track key project gates (including stakeholder, architectural and security reviews) to completion. Work closely with component teams and the owners of integration testing environments to ensure readiness of environments and effective alignment/co-ordination across teams for integration tests, refining the approach taken with this as Global Relay moves to increasing agility. Work with colleagues and key stakeholders at component team-specific and cross-team levels to actively remove any obstacles blocking progress and ensure releases and initiatives are tracking to&nbsp;schedule,&nbsp;escalating to engineering management or senior program management as appropriate. Proactively identify and manage delivery risks in accordance with Global Relay's risk management framework. Track progress against target completion dates of releases and initiatives using Jira and other tools; work with component teams and senior program management to resolve any issues which impact plans. Report on progress&nbsp;at the appropriate meetings (project-specific and company-wide) in accordance with Global Relay's project and program management framework.&nbsp;&nbsp; Acquire an understanding of the design, business logic, and technical architecture of the relevant products&nbsp;which is deep/detailed enough to support effective project delivery for priority initiatives.&nbsp;&nbsp; Be a champion for process improvements including those which will improve project predictability;&nbsp;identify opportunities to streamline and provide visibility into critical cross-component delivery activities; help teams with their ways of working. Provide guidance and assistance in resolving issues and removing roadblocks. Provide input on resourcing to address critical bottlenecks. About you: Experience which includes 3+ years of full lifecycle software development project management (as a Project Manager or equivalent role) including planning, monitoring, managing risks and issues, and reporting on project status. Experience of project delivery using&nbsp;Agile, Scrum&nbsp;and hybrid development methodologies. Experience with driving cross-team initiatives and collaborating with stakeholders across the organization including working with remote teams. Experience of working with product management and software delivery management tools such as Productboard and Jira, or equivalent.&nbsp;&nbsp; Self-starter with can-do approach who finds effective ways of getting the job done. Strong organizational, planning, stakeholder management and documentation skills.&nbsp; Strong technical background through education and/or work experience. Comfortable with diving into the detail to support teams with project delivery, including ensuring all the i’s are dotted and t’s are crossed in SDLC process terms. Ability to communicate effectively with both technical and non-technical individuals including being able to adjust communication style depending on the individual and situation. Ability to engage with teams/stakeholders and build positive relationships, through questions (when appropriate) in support of project delivery. Such questions might help risks to be surfaced, issues to be resolved, or might provide friendly “challenge” to ways of working. Ability to get up to the required speed on product business logic and architecture through self-directed on-the-job learning.&nbsp; Experience with either SaaS, messaging platform(s) or data integration for enterprise markets (desirable). One or more agile/project management qualifications (desirable), e.g. Project Management Professional (PMP), Prince2 Practitioner.&nbsp; Compensation: Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.&nbsp; The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.&nbsp; For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!British Columbia - Base salary range$110,000&mdash;$135,000 CADWhat you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Program Manager - Unified Communications (UC)

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: The Data Services team provides audit, eDiscovery, and data migration support to our global customer base. The team is a specialized, professional services department that delivers service and industry expertise on audit, legal eDiscovery, and data management related inquiries. As Data Service Administrative Assistant you will be the key point of contact responsible for all data room management requirements. This role will have sole ownership of maintaining systems, applications, workstations and media devices as well as managing all data room work processes are documented and current. Responsible for overseeing all data room contents which include data device/media management (inventory, procurement, maintenance, destruction of devices), media device tracking and record keeping in support of our organizational audit and SOC 2 compliance/audit requirements. The Data Services Administrative Assistant will also support internal requests for physical hard drive transfers. Reporting to the Data Services Manager, the Data Services Administrative Assistant will also provide day-to-day administrative support to our Data Services department by completing tasks such as billing, shipping, reporting, case creating and general administrative tasks as required.&nbsp; Your responsibilities:&nbsp; Monitoring: Collaborating with Security teams to ensure compliance with regulatory and audit requirements Ensure all security protocols are implemented and maintained for compliance to internal and external audit requirements Review Secure Data Room activity logs to ensure adherence and compliance Collect data and monitor Secure Data Room workstations Conduct regular internal audits and/or checks to ensure compliance and adherence to ISO 27001 controls Participate in regular organizational quarterly audits Support the business and department in regular external audits to provide examples of controls and artifacts Monitor and Secure Data Room access in compliance to permissions granted Maintenance: Take inventory of Secure Data Room&nbsp;internal and external customer assets including, inbound/outbound media tracking, hardware lifecycle, inventory management and media destruction Organize and management of all customer data device processes including tracking, labeling, cataloguing, and degaussing Cataloguing, formatting, and encrypting hard drives as needed Supporting department requests with mounting / dismounting hard drives from workstations as needed Follow escalation procedures as required for maintenance, decommission, replacement of servers, internal/external drives, etc. Work closely with CSOC &amp; Ops teams for workstation maintenance ensuring necessary security software are installed and updated, permissions-based access is operational, secure transfer methods upheld Ensure timely software and OS patching on all Secure Data Room workstations including software update reminders, licenses, etc. Oversight and management of device inventory processes and tracking of receipt, storage and destruction Review/monitor processes to recommend new opportunities to improve effectiveness, efficiency and Secure Data Room security Assist with process improvement initiatives to strengthen business continuity and risk management Administrative: Provide administrative assistance and support to the Data Services team&nbsp; Salesforce case creation, management, contact detail updates, and data entry including&nbsp;account descriptions with related pricing Account Billing and Reporting (Billing SME), including custom requirements for Enterprise customers Management and tracking of Shipping and Customs policies, procedures, and pricing Inventory management (shipping supplies, licenses, etc.) Department management of resetting SFTP sites Provide documentation support to the Data Services team (e.g. meeting minutes, Salesforce reporting &amp; dashboards) Compile, coordinate, analyze, distribute and validate department reports on an on-going and timely basis Ensure timely communication and updates to relevant business processes and activities Customer Service: Support all inbound and outbound deliveries of media and ensuring proper tracking of orders and shipments Work closely with Global Relay Administrative Team and internal departments to coordinate media transfers Research:&nbsp; Research and configure new network-attached storage devices being received from customer Coordinate with customer facing, Ops and Data Center team members to connect devices to the network and establish accessibility Configuring RAID set up for high volume data sets Research, test and troubleshoot new technology (software, hardware etc.) as needed Work with the DS Systems Lead to research, plan and implement updated hardware or infrastructure, as per business and security requirement Training: Train new/existing team members on Secure Data Room procedures &amp; protocols as required Ensure all documentation and training relating to Secure Data Room assets are up to date and complete Support training of new hires on all department admin processes and responsibilities About you:&nbsp; Post-secondary education; undergraduate degree or equivalent experience Minimum of 1 to 2 years of experience in a dynamic office environment desired Previous administration experience with the ability to manage multiple projects simultaneously desired Excellent attention to detail and ability to work within defined legal policies and procedures Strong written and verbal communication in English Excellent time management skills Prior experience of Microsoft Office (Outlook, Excel), Salesforce and Confluence (Jira) applications desired Working conditions: Standard office hours Fully onsite at our Gastown location Compensation: Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.&nbsp; The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.&nbsp; For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!British Columbia - Base salary range$45,000&mdash;$55,000 CADWhat you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your Next Big Opportunity Awaits at Global Relay! Who we’re looking for We’re seeking talented professionals eager to take on meaningful challenges. Whether you’re just starting your career or are a seasoned expert, we have exciting opportunities in: Business Development &amp; Customer Success: Collaborate, and create lasting partnerships with our customers. Business Operations &amp; Administration:&nbsp;Keep our business running smoothly and efficiently. Compliance, Legal &amp; Risk Management:&nbsp;Guide clients through the ever-evolving regulatory landscape. Customer Technical Support: Deliver technical expertise and problem-solving to ensure client success. Data Migration &amp; Export Services: Enable data transitions and integrations to our customers while maintaining security. Finance &amp; Accounting: Provide financial excellence and drive strategic growth. IT &amp; Operations:&nbsp;Power our business with world-class infrastructure and support. Marketing: Drive our brand forward via compelling storytelling and strategy. Product Design &amp; Strategy:&nbsp;Transform complex problems into simple, elegant solutions. Software Development: Build and enhance products that define industry standards. What we value A passion for tackling complex challenges with creativity, and resourcefulness. Commitment to quality, integrity, candor, and continuous improvement. A collaborative spirit and ability to thrive in dynamic, cross-functional teams. What we offer&nbsp; Competitive salary and benefits A focus on professional development with mentorship and growth opportunities. State of the art office facilities and amenities including a top chef team providing delicious breakfast and lunch daily.&nbsp; An inclusive and supportive culture that celebrates diverse perspectives. What you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Can’t find the role you're looking for?

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers. Your role: Global Relay is seeking a Chef Assistant for our corporate office in the City of London as part of our offering to a full-time staff of 350 employees. Candidates for this position must be professional and courteous, with experience dealing with the public. The successful applicant will be proficient in all aspects of operation of a small catering/prep kitchen, assuming responsibility and ownership of all key functions. In this capacity you will be responsible for satisfying a variety of needs for Global Relay's lounge and related areas. To ensure that equipment, utensils and working areas are kept clean and are in good working condition at all times To ensure that your area of work is always organized to meet business demands To keep the kitchen team constantly informed on all food related stock item levels in accordance with business levels To produce in good time, all dishes are agreed with specifications and profitability To promote a positive attitude and display the ability to make things happen to achieve or exceed anticipated results To adhere to all Food Hygiene Practices and procedures To assist the kitchen team with daily inspection of physical aspects of all kitchen areas, fridges and equipment To carry out any reasonable tasks requested by Senior Management Your job: Duties may include, but are not limited to: Planning, preparation, execution and service of a daily breakfast and lunch menu for approximately 125 office staff Planning and preparing working lunches for guests and other special office gatherings Provide appropriate presentation and service of finished product to staff Implement and supervise proper food safety and sanitation techniques Ensure general cleanliness and upkeep of the lounge, kitchen and equipment on a daily and ongoing basis To work closely with the kitchen team in order to assist with the preparation, cooking and presentation of produce To prepare and cook menu items as directed by the Senior Chef. To ensure that customers are given a prompt and efficient service with expectations consistently exceeded To be a team player, assisting other team members when necessary To treat members of the team as you would expect to be treated. Assist with stock, deliveries and waste management, checking and recording in line with company policies To show commitment to company values in all aspects of your role To act as a positive ambassador for the business To support the kitchen team in managing daily operational and qualitative aspects in the kitchen Work towards achieving company standards. This will be monitored regularly Competent working on all sections / kitchen levels Develop a professional relationship with other members of staff Develop a palate and an understanding of the produce we use About you: 2-year Culinary Arts degree or equivalent 2 years work experience Experience as a Chef Assistant within catering and/or prep kitchen Experience in a high-volume environment About us: At Global Relay there is no ceiling. This is the land of opportunity for the energetic, intelligent, and driven people that make this company great. The combination of the right people in the right positions and a rapidly growing company means unlimited career potential. You will receive the mentoring, coaching, and support that you need to reach your personal and career goals. You’ll be part of a culture that promotes and rewards hard work and creativity and will grow into the new opportunities that are available to you.&nbsp; We understand flexible work arrangements are important and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit&nbsp;www.globalrelay.com.What you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Chef De Partie - Monday to Friday 40hrs per week

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: The general purpose of the Chef de Partie (Cook) is to assist the Executive Chef and the rest of the GR Bistro team with the preparation of ingredients, menu planning, the strong execution of meals for staff and clients, and following proper food safe and sanitation practices to execute a daily lunch service for staff. Your responsibilities: Execution of Menu: Assisting with the planning, preparation, execution and service of a daily breakfast and lunch menu for approximately 400 staff Follow preparation lists and daily maintenance checklists Assist with catering and events Provide appropriate presentation and service of finished product to staff and clients Planning and preparing working lunches for guests and other special office gatherings Provide appropriate presentation and service of finished product to staff Some afterhours catering required Sanitation: Follow food safety plans Demonstrate proper food safety and sanitation techniques Ensure proper cooling, storage and hot holding of food items Ensure general cleanliness and upkeep of the lounge and equipment Assist with dishwashing if needed Inventory: Put orders away in accordance with food safety plan and “first in first out” Maintain, organize and clean coolers and freezers &nbsp;About you: 2 Year Culinary Arts Degree and/or 5 years of industry experience Positive attitude and strong work ethic with ability to maintain professionalism during high-volume service periods Team player who communicates effectively and collaborates well with kitchen staff to ensure smooth operations Quick learner who is receptive to feedback and adapts easily when priorities change Performs well under pressure while maintaining quality standards during busy lunch rushes and tight deadlines Detail-oriented with strong organizational skills to manage multiple prep tasks and maintain clean, organized workstations Working conditions:Has the potential to be hazardous working with hot liquids and sharp objects. Must share space with general staff in a safe and responsible manner. Fast paced and high stress environment. Must meet deadlines daily. Potential for varying hours of work. Physical requirements:This is a physically demanding job: it will require you to lift heavy objects, stand on your feet for long periods of time, and walk up and down stairs to access storage and coolers.Compensation: Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.&nbsp; The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.&nbsp; For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!British Columbia - Base salary range$45,000&mdash;$55,000 CADWhat you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Cook / Chef de Partie

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: Are you a dynamic individual, looking for opportunities beyond traditional legal practice? Are you a strategic thinker with an entrepreneurial spirit, looking to get more out of your legal skills? You could be part of a fast-growing, award-winning tech firm – which was recently named BC Company of the Year, in addition to being recognized as a “Leader” by two of the most influential global analysts in its industry. New technologies are providing companies with more ways to communicate with customers, while creating a myriad of challenges along the way. And that’s exactly what makes joining our Legal team – and Global Relay’s larger business development team – exciting, challenging, and rewarding. As an in-house lawyer at Global Relay, you will be immersing yourself in the hottest tech trends and issues of the day. Big data. Artificial Intelligence. Surveillance and cyber security. Privacy protection. Data sovereignty. And that’s just for starters. You will be involved in every major aspect of the business – not simply legal matters. You will help Global Relay forge new partnerships and grow its global distribution network. You will deal with issues related to&nbsp;compliance archiving, data protection, eDiscovery, and business continuity of highly regulated industries (including financial services, healthcare and life sciences). In the process, you will have the opportunity to work alongside seasoned tech vets and experienced business professionals in our seven offices across the globe. You will also benefit from the opportunity to collaborate with and receive mentorship from Global Relay’s other talented and kind in-house lawyers. You will do business with our ever-growing customer base, which currently includes 22 of the world’s largest banks, and enjoy travel opportunities to major financial centers like New York, London, and Chicago. If you like the idea of working with an established leader in cloud-based archiving, messaging, and eDiscovery, we like the idea of meeting you. Your responsibilities: Review, negotiate, and draft customer agreements, policies, partner agreements, and conduct business &amp; legal negotiations Advise internal teams on a broad spectrum of legal and business issues, including international data protection requirements, contractual commitments, industry-specific compliance obligations,&nbsp;intellectual property rights, and employment and human resources / employment issues Provide legal support relating to compliance &amp; eDiscovery subject matters Provide legal support related to customer retention, renewals, and other related legal/accounting issues Provide business support in the development of Global Relay's sales, marketing and business development strategies, new go-to-market strategies, product design, deployment, and positioning to help maximize revenues of the business team Provide operational support with Global Relay's internal policies, communications, training, and education on Global Relay services and general governance About you Minimum 2 years of legal experience as a practicing lawyer, preferably with prior in-house experience (Note: compensation, position level, and responsibilities will be commensurate with years of experience) Juris Doctor or LLB from an accredited law school and called to the bar in British Columbia or eligible for admission Effective analytical skills to balance pragmatic problem solving with risk management SaaS, licensing, telecommunications, and/or IP experience is a plus Privacy and data protection experience is a plus Employment law experience or interest is a plus Experience working in an international setting across multiple time zones with a focus on Canada, the UK and the USA Capacity to thrive in a fast-paced environment and manage multiple competing priorities and tight deadlines Experience working with legal tech or in an environment that uses legal workflows, AI and process automation In-house and business experience a plus Intellectual curiosity, passion and integrity Strong work ethic with matching sense of humor Compensation: Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.&nbsp; The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.&nbsp; For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!British Columbia - Base salary range$110,000&mdash;$175,000 CADWhat you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role Are you a dynamic individual, looking for opportunities beyond traditional legal practice? Are you a strategic thinker with an entrepreneurial spirit, looking to get more out of your legal skills? You could be part of a fast-growing, award-winning tech firm – which was recently named BC Company of the Year, in addition to being recognized as a “Leader” by two of the most influential global analysts in its industry. New technologies are providing companies with more ways to communicate with customers, while creating a myriad of challenges along the way. And that’s exactly what makes joining our Legal team – and Global Relay’s larger business development team – exciting, challenging, and rewarding. As an in-house lawyer at Global Relay, you will be immersing yourself in the hottest tech trends and issues of the day. Big data. Artificial Intelligence. Surveillance and cyber security. Privacy protection. Data sovereignty. And that’s just for starters. You will be involved in every major aspect of the business – not simply legal matters. You will help Global Relay forge new partnerships and grow its global distribution network. You will deal with issues related to compliance archiving, data protection, eDiscovery, and business continuity of highly regulated industries. In the process, you will have the opportunity to work alongside seasoned tech vets and experienced business professionals in our seven offices across the globe. You will also benefit from the opportunity to collaborate with and receive mentorship from Global Relay’s other talented and kind in-house lawyers. You will do business with our ever-growing customer base, which currently includes 22 of the world’s largest banks, and enjoy travel opportunities to major financial centres like New York, London, and Chicago. If you like the idea of working with an established leader in cloud-based archiving, messaging, and eDiscovery, we like the idea of meeting you. Your responsibilities Review, negotiate, and draft customer agreements, policies, partner agreements, and conduct business &amp; legal negotiations Advise internal teams on a broad spectrum of legal and business issues, including international data protection requirements, contractual commitments, industry-specific compliance obligations, intellectual property rights, and employment and human resources / employment issues Provide legal support relating to compliance &amp; eDiscovery subject matters Provide legal support related to customer retention, renewals, and other related legal/accounting issues&nbsp; Provide business support in the development of Global Relay's sales, marketing and business development strategies, new go-to-market strategies, product design, deployment, and positioning to help maximize revenues of the business team Provide operational support with Global Relay's internal policies, communications, training, and education on Global Relay services and general governance About you Minimum 2 years of legal experience as a practicing lawyer, preferably with prior in-house experience (Note: compensation and responsibilities will be commensurate with years of experience) Juris Doctor or LLB from an accredited law school Licensed to practice law in United Kingdom What you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: The Customer Success Manager (CSM) works closely with Global Relay’s existing Scaled customer base. &nbsp;The CSM is responsible for ongoing account management, upselling, retention, and driving customer value and engagement. The CSM works closely with internal Global Relay teams to provide a single interface for customer inquiries. Your responsibilities: Acts as a trusted advisor: CSMs build strong relationships with customers, understand their needs and goals, and provide strategic guidance to help them achieve success Drives value and growth: CSMs proactively identify opportunities for customers to get more out of the product or service, ultimately leading to increased revenue and retention Analyzes data and reports on metrics: CSMs track key performance indicators like net promoter score, customer lifetime value, customer usage, and retention Provides ongoing support: Answer customer questions, troubleshoot issues, and resolve problems in a timely and efficient manner. Drives customer value: Provides solutions for customers, relevant information/benchmarking/analyses CSMs are involved in creating training materials and developing customer success playbooks every quarter Updates and maintains Salesforce CRM. Understands and explains features and benefits of Global Relay services. Identify and drive sales and upsell opportunities for existing customers. Act as the main point of contact to establish strong customer relationships. Contribute to customer success initiatives; participate in the development and implementation of customer success strategies and best practices. Effectively works with cross-functional departments to resolve customer issues. Act as the main point of contact for customers to establish strong customer relationships. About you: Degree or Diploma and/or 2+ years of account management or customer service experience, ideally in the information technology sector with an understanding of cloud solutions Demonstrates ability to assess customer needs and deliver appropriate solutions Experience working with 500+ customer accounts a plus Experience negotiating contracts and renewals Professional business manner with the ability to comfortably interact with executive stakeholders Proven ability to effectively manage time, workload and shifting priorities in a fast-paced environment with a strong attention to detail Excellent verbal and written communications skills Previous direct experience with Salesforce or other CRM system is highly desirable Resourceful with strong problem-solving skills Enthusiastic, strong worth ethic and positive attitude Excellent listening, negotiation and presentation skills Compensation: Global Relay advertises the pay range for this role in compliance with applicable pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive health benefits program, including extended health coverage and short-term / long-term disability insurance. Employees receive annual allotted vacation days, which increase based on tenure. Other benefits include paid sick days, maternity/parental leave enhanced program, commuter benefits, corporate bonuses, and a 401(k)-retirement plan with company contribution matching. For employees based at our New York office, we provide additional perks and amenities to enhance your work experience including a subsidized meal program, courtesy of our in-house culinary team!Base salary range$50,000&mdash;$80,000 USDWhat you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Customer Success Manager, Scaled

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: The Customer Success Manager (CSM) works closely with Global Relay’s existing small/mid-sized businesses (SMB) and encompasses ongoing account management, upselling, retention, and driving customer value and engagement. The CSM works closely with internal Global Relay teams to provide a single interface for customer inquiries. Your responsibilities: Acts as a trusted advisor: CSMs build strong relationships with customers, understand their needs and goals, and provide strategic guidance to help them achieve success Drives value and growth: CSMs proactively identify opportunities for customers to get more out of the product or service, ultimately leading to increased revenue and retention Analyzes data and reports on metrics: CSMs track key performance indicators like net promoter score, customer lifetime value, customer usage, and retention Provides ongoing support: Answer customer questions, troubleshoot issues, and resolve problems in a timely and efficient manner. Drives customer value: Provides solutions for customers, relevant information/benchmarking/analyses CSMs are involved in creating training materials and developing customer success playbooks every quarter Updates and maintains Salesforce CRM. Understands and explains features and benefits of Global Relay services. Identify and drive sales and upsell opportunities for existing customers. Act as the main point of contact to establish strong customer relationships. Contribute to customer success initiatives; participate in the development and implementation of customer success strategies and best practices. Effectively works with cross-functional departments to resolve customer issues. Act as the main point of contact for customers to establish strong customer relationships. About you: Degree or Diploma and/or 2+ years of account management or customer service experience, ideally in the information technology sector with an understanding of cloud solutions Demonstrates ability to assess customer needs and deliver appropriate solutions Professional business manner with the ability to comfortably interact with executive stakeholders Proven ability to effectively manage time, workload and shifting priorities in a fast-paced environment with a strong attention to detail Excellent verbal and written communications skills Experience negotiating contracts and renewals Previous direct experience with Salesforce or other CRM system is highly desirable Resourceful with strong problem-solving skills Enthusiastic, strong worth ethic and positive attitude Excellent listening, negotiation and presentation skills Compensation: Global Relay advertises the pay range for this role in compliance with applicable pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive health benefits program, including extended health coverage and short-term / long-term disability insurance. Employees receive annual allotted vacation days, which increase based on tenure. Other benefits include paid sick days, maternity/parental leave enhanced program, commuter benefits, corporate bonuses, and a 401(k)-retirement plan with company contribution matching. For employees based at our New York office, we provide additional perks and amenities to enhance your work experience including a subsidized meal program, courtesy of our in-house culinary team!Base salary range$60,000&mdash;$70,000 USDWhat you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Customer Success Manager, SMB

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: The Customer Success Lead works closely with Global Relay’s existing customer base and encompasses ongoing team management, account management, account reconciliation, upselling, and customer success. The Customer Success Lead will manage, motivate, and train the team of Customer Success Managers. He/she is responsible for ensuring the Customer Success Team reaches upsell and retention goals set by management, train/mentor the team, and work closely with Global Relay cross functional teams to provide a value-drive customer journey and drive proactive and strategic engagements with customers. Your responsibilities:&nbsp; Drive customer success strategy for his/her customer success team. As the main point of contact, establish and drive strong customer relationships and proactive customer engagement. Player/Coach for customer success team. Create and hold team accountable to targets and goals. Work with Global Relay departments, including Sales, Legal, Accounting, Provisioning&nbsp;and Customer Support to solve critical customer issues. Identify and support sales and upsell opportunities to existing customers. Understand and explain features and benefits of Global Relay services to customers. Proactively assess, clarify, and validate customer needs on an ongoing basis. Build reporting and dashboards on Salesforce CRM. Manage inbound work queue for the team. Attend and provide leadership in customer executive or quarterly business reviews. Train team on customer success best practices for SaaS companies. Mentor and empower existing team members as well as train new hires. Review, modify, and enable on workflow procedures for process improvements. Manage team KPIs and report to management. Point of escalation for negotiations, at-risk customers. Identify areas of opportunities for expansion.&nbsp; &nbsp; About you: Degree or Diploma and/or 5+ years of account management or related experience, ideally in the information technology sector with an understanding of cloud solutions. Previous managerial and leadership experience required. Ability to assess customer needs and deliver appropriate solutions. Has a proven track record of successful account management. Maintains a professional business manner with the ability to comfortably interact with&nbsp;various executive business levels. Has the proven ability to effectively manage time, workload and shifting priorities in a fast-paced environment with a strong attention to detail. Excellent verbal and written communications skills. Previous direct experience with Salesforce or other CRM systems is highly desirable. Resourceful with strong problem solving skills. Enthusiastic, strong worth ethic and positive attitude. Excellent listening, negotiation and presentation skills. &nbsp;Compensation: Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.&nbsp; The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.&nbsp; For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!British Columbia - Base salary range$80,000&mdash;$120,000 CADWhat you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Customer Success Team Lead

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: The Cyber Defense Specialist (L3) is a highly technical and specialist role responsible for proactively protecting Global Relay’s digital infrastructure through advanced cyber defense strategies, including penetration testing, red and purple team engagements, threat detection enhancements and incident response preparedness. This position requires deep technical expertise, strong leadership abilities and a passion for evolving security capabilities. The role will jointly collaborate with the Cyber Security Operations Center and Cyber Engineering teams to perform hands-on offensive activities and research as part of “Purple Team” engagements, including training, mentoring of team members and over time, grow a team. Collaboration with stakeholder across Operations, Engineering and business units is critical to drive the maturity and improvements of Global Relay’s defensive posture. The successful candidate will have a proven track record in analyzing, designing, developing and delivering solutions built to stop adversaries and strengthen Global Relay’s defense capability. They must have direct experience in conducting network exploitation activities, including penetration tests, Red Team and Purple Team assessments. Furthermore, the candidate must demonstrate in-depth knowledge and experience around computer networking fundamentals, modern threats and vulnerabilities, attack methodologies, incident response, threat hunting, penetration testing and adversary emulation tools. Your responsibilities: Conduct safe, simulated cyber-attack simulations against our technology estates, acting as a real-world adversary might, to test Global Relay’s defenses. Design and execute threat intelligence-based cyber-attack simulations, including long-term campaign planning, persistence, and post-exploitation operations against Global Relay. Communicating technical findings in clear risk and impact-focused terms to senior stakeholders, enabling effective understanding and support for strategic decisions and roadmaps. Develop and implement technology platforms, tools and methodologies to augment and to automate team offensive and analytical capability. Mentor junior team members to improve their skills and capabilities, along with wider knowledge transfer to other security and non-security teams. Plan, conduct and oversee internal and external penetration testing activities. Lead red and purple team exercises to simulate real-world attack scenarios and measure detection and response effectiveness. Identify and exploit vulnerabilities across Global Relay’s infrastructure and applications across network and endpoint systems. Mature Global Relay’s security operations through continuous tuning and optimization of SIEM, EDR, IDSP/IPS and threat intelligence platforms. Analyse internal systems and processes to map potential attack paths and lateral movement techniques. Collaborate with threat intelligence teams to integrate adversary TTPs (based on MITRE framework) into Global Relay’s tools and processes. Design and lead regular incident response simulations and tabletop exercises to ensure ‘match fitness’ to improve the effectiveness and response to cyber threats. Provide Global Relay’s management and leadership reports on cyber defense posture, risks and maturity metrics. Develop and implement tools and capability to automate threat hunting, detection and response actions. The ability to perform targeted, penetration tests with vulnerability identification, exploitation, and post-exploitation activities with no or minimal use of automated tools. About you: Excellent understanding of cyber security operations, risk management processes, threats and vulnerabilities, including incident response methodologies. Ability to analyze vulnerabilities, threats, designs, procedures and architectural design, producing reports and sharing intelligence. 7+ years of Information Security experience in one or more of the following disciplines: network penetration testing, application (web, mobile) penetration testing, Red Team/Purple Team operations or application security assessments. Strong understanding of the following: Windows/Linux/Unix/Mac operating systems Commercial or open-source offensive security tools for reconnaissance, scanning, exploitation, and post exploitation (e.g. Cobalt Strike, Metasploit, Burp Suite) Networking fundamentals (all OSI layers, protocols) Incident response Threat hunting Review log output from networking devices, operating systems, and infrastructure services. Offensive Security qualifications such as OSCP, OSEP, OSED, OSEE, OSCE, CREST. Knowledge of reverse engineering malware, obfuscation, persistence, exfiltration techniques. Technical knowledge or experience developing proof of concept exploits and in house scripting, using interpreted languages such as Python, Ruby, or Perl, compiled languages such as C, C++, C#, or Java. Experience in configuring and tuning security tools or technology such as Firewalls, IDS/IPS, Web Proxies, DLP and the ability to articulate and visually present complex penetration testing and Red Team/Purple Team results is highly desirable. Compensation: Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.&nbsp; The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.&nbsp; For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!British Columbia - Base salary range$110,000&mdash;$145,000 CADWhat you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Cyber Defense Specialist (L3)

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: The Cyber Security Manager leads our frontline defence against cyber threats and is responsible for managing technical security teams including the Cyber Security Operations Center and Cyber Engineering within the respective region. Acting as the first line of defence, this manager ensures the deployment, operations and continuous improvement of security tools, technologies and processes that protect Global Relay. The individual manages schedules for a team of technical Cyber Security Specialists, 24 x 7 coverage, communicates company goals, policies, requirements, and deadlines to the team. &nbsp;They motivate team members, supports management, including hiring and training, team performance, and communicates concerns to management and team members. The role includes leading incident response, driving threat intelligence capabilities and ensuring alignment with business and regulatory expectations. As well as evaluation of security systems and processes and working closely with but not limited to management, operations/DevOps, and development teams on security related matters. Your responsibilities: Work closely with company leadership in the implementation, maintenance, and support of enterprise class security software. Work closely with the operations teams on the implementation and support of security systems and hardening of Global Relay infrastructure. Work closely with the Architects and Development teams on the design and deployment of specialized security components that are integrated to Global Relay’s customer-facing products. Ensure timely detection, analysis, containment and remediation of security threats and incidents. Monitor security tools and systems to identify and respond to potential threats in real time. Coordinate and escalate incident response as per Global Relays incident response processes and procedures. Participate in the design and maintenance of Global Relay’s security policies and procedures. Act as the approval point for various changes as per the change management process. Manage a team of Cyber Security Specialists responsible for running day-to-day security operations and cyber security programs. Lead team’s hiring processes and new team member training. Mentor and guide the professional and technical development of team members. Communicate job expectations, plan, monitor, appraise, and review job contributions. Minimize turnover and attrition for existing employees. Help your team build relationships across functions and time zones to maintain team cohesion and morale. Prepare and complete action plans, implement production, productivity, quality, and customer-service standards, resolve problems, complete audits, and identify trends. Lead continuous improvement initiatives for processes, procedures and playbooks across CSOC and Cyber Engineering. Develop, maintain and report KPIs and metrics to measure performance and effectiveness of security operations. Identify risks and issues and report into Global Relays’ Information Security Risk Management processes. Instil a spirit of continuous improvement in skills development, documentation, procedures, and expanding capabilities by leveraging automation. Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures. Develop and maintain process documentation, instantiating a culture of knowledge sharing, avoiding knowledge hoarding. Conduct team meetings to update members on best practices and continuing expectations. Provide encouragement to team members, including identifying areas for additional training or skills development. Answer team member questions, help with team member problems, and oversee team member work for quality and guideline compliance. Communicate deadlines and goals to team members. Develop strategies to promote team member adherence to company regulations and performance goals. Participate in annual individual performance appraisals (IPAs) for team members. Approve team members’ time off requests. Occasional travel to manage team collaboration activities. Other duties as assigned. About you: 10+ years of experience managing a technical team, preferably in a NOC or SOC or other 24 x 7 environment. 5+ years in a leadership or management role within an Operations environment. Strong experience in incident response, threat detection, vulnerability management and security tool management. Demonstrated ability to lead technical teams and collaborate cross-functionally. Clear understanding of current threats, attach techniques and mitigation strategies. Industry Qualifications such as CISSP, CISM, GCIA or GCIH. In-depth knowledge of information security frameworks such as ISO 27001, SOC 2, FedRAMP, MITR ATT&amp;CK and CIS Controls. Experience using an internal and external ticketing system for ITIL-based incident, problem and change management. Previous experience in troubleshooting day-to-day operational processes such as report generation, data verification, data correlation, etc. Ability to research and maintain proficiency in software, tools, techniques, countermeasures, and trends in information security, network vulnerabilities and encryption. Ability to communicate diplomatically and effectively at all levels of the organization with all classifications, including the very technical. Strong understanding of information security related tools and technologies. Excellent verbal, written and documentation skills. Methodical and creative approach to problem-solving. Superior time management and prioritizing ability. Strong relationship building, Leadership and motivational skills. Conflict and people management skills. Compensation: Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.&nbsp; The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.&nbsp; For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!British Columbia - Base salary range$140,000&mdash;$170,000 CADWhat you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Cyber Security Manager – CSOC & Cyber Engineering

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: The Cyber Security Specialist provides support for a suite of security services to our worldwide clients. This position responds to security threats and vulnerabilities, fulfills security requests, and escalates network and system anomalies in line with operational objectives. Your responsibilities: Provide first level support for security incidents and requests by monitoring alerts, owning and managing security incidents through to resolution, and resolving security requests Monitor network and system alerts, and own and manage network and system tickets through to warm handoff to an Operations/DevOps team member Adhere at all times to separation of duties between your role as a member of the security team that monitors the activities of privileged users, and privileged network and Operations/DevOps team members that use their privileges to resolve incidents and fulfill requests in the production environment Provide quality customer service, including interacting with Global Relay employees, answering internal Global Relay inquiries, and escalating as necessary Register and classify received incidents and service requests Undertake an immediate effort to address security issues in a timely fashion Undertake an immediate effort to escalate network and system issues in a timely fashion Analyze security events, incidents, and problems to provide recommendations on action Update staff and clients on the status of incidents and service requests at agreed intervals Escalate incidents and service requests to appropriate resources Execute time-sensitive operational tasks as defined in a task list Create scheduled and ad-hoc reports using identified tools such as MS Office and specialized applications Train new hires Perform other security related system administration duties as needed About you: Knowledge of internet and network technologies; specifically TCP/IP, UDP, SMTP, HTTP, HTTPS, FTP, SFTP and FTPS; other Internet and network technologies are an asset Strong understanding of and exposure to security tools such as firewalls, IDS/IPS, anti-virus, anti-spam, and server and network device hardening Ability to write and modify scripts and/or program in various languages, such as Python and PowerShell Working knowledge of security incident and event management systems such as Splunk Proven competence with using MS Office and other desktop applications Previous experience in maintaining and troubleshooting day-to-day operational processes, such as report generation, data verification and data correlation Excellent verbal and written communication skills Superior attention to detail and follow-up Ability to follow processes, multi-task, and excel in a fast-paced environment A passion for customer satisfaction and responsiveness Methodical and creative approach to problem-solving Recognized security industry certifications, such as CompTIA Security+ Compensation: Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.&nbsp; The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.&nbsp; For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!British Columbia - Base salary range$60,000&mdash;$75,000 CADWhat you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Cyber Security Specialist

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your Role: The Cyber Security Specialist L1 provides support for a suite of security services to our worldwide clients as well as Global Relay’s employees. This position responds to security threats and vulnerabilities, fulfills security requests, and escalates network and system anomalies in line with operational objectives. Provide first level support for security incidents and requests by monitoring alerts, owning and managing security incidents through to resolution, and resolving security requests Monitor network and system alerts, and own and manage network and system tickets through to warm handoff to an Operations/DevOps team member Adhere at all times to separation of duties between your role as a member of the security team that monitors the activities of privileged users, and privileged network and Operations/DevOps team members that use their privileges to resolve incidents and fulfill requests in the production environment Provide quality customer service, including interacting with Global Relay employees, answering internal Global Relay inquiries, and escalating as necessary Register and classify received incidents and service requests Undertake an immediate effort to address security issues in a timely fashion Undertake an immediate effort to escalate network and system issues in a timely fashion Analyze security events, incidents, and problems to provide recommendations on action Update staff and clients on the status of incidents and service requests at agreed intervals Escalate incidents and service requests to appropriate resources Execute time-sensitive operational tasks as defined in a task list Create scheduled and ad-hoc reports using identified tools such as MS Office and specialized applications Train new hires Perform other security related system administration duties as needed About You: Knowledge of internet and network technologies; specifically TCP/IP, UDP, SMTP, HTTP, HTTPS, FTP, SFTP and FTPS; other Internet and network technologies are an asset Strong understanding of and exposure to security tools such as firewalls, IDS/IPS, anti-virus, anti-spam, and server and network device hardening Ability to write and modify scripts and/or program in various languages, such as Python and PowerShell Working knowledge of security incident and event management systems such as Splunk Proven competence with using MS Office and other desktop applications Previous experience in maintaining and troubleshooting day-to-day operational processes, such as report generation, data verification and data correlation Excellent verbal and written communication skills Superior attention to detail and follow-up Ability to follow processes, multi-task, and excel in a fast-paced environment A passion for customer satisfaction and responsiveness Methodical and creative approach to problem-solving Recognized security industry certifications, such as CompTIA Security+ What you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Cyber Security Specialist L1

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: The Cyber Security Specialist 3 provides advanced response to security threats and vulnerabilities. This position acts as an escalation resource for technical issues associated with the analysis of event logs, system logs, and other data sources and for the determination of root cause and resolution of security events. This position also designs, plans, implements, and maintains assigned components of Global Relay’s security infrastructure. Your responsibilities: Adhere at all times to separation of duties between your role as a member of the security team that monitors the activities of privileged users, and privileged network and Operations/DevOps team members that use their privileges to resolve incidents and fulfil requests in the production environment Act as the escalation point for security incidents and service requests in a timely manner Review, assess, and prioritise escalated security related events based on severity and criticality Review and assist in audit and analysis functions on internal and external data sources Act as a security resource in the design and deployment of Global Relay initiatives, both internal and for Global Relay’s products Design, approve, and implement device rule changes, patches, and updates aligned with the change management process Research and deploy security solutions, including evaluation, selection, and installation, to ensure best of class monitoring and protection of systems and applications Develop, maintain and review process documentation Lead the creation and management of audit content for Global Relay security audits Provide leadership in the enforcement of security policies Participate in security awareness initiatives About you: 5-7 years hands-on experience working with core information security systems such as firewalls, intrusion detection and prevention implementations, antivirus and anti-malware solutions, SIEM solutions, two-factor and biometric authentication solutions, and server and network device hardening 5-7 years of hands-on experience working with core infrastructure and networking components such as Windows and Linux servers, L2-L3 network switches and routers Proven experience as an escalation point for analysis of security events to determine root cause and provide resolution Certification in security technologies such as SIEM tools, firewalls, networking, etc. Expert understanding of a wide variety of communication protocols Experience using an internal and external ticketing system for ITIL-based incident, problem and change management Previous experience in troubleshooting day-to-day operational processes such as report generation, data verification, data correlation, etc. Excellent verbal, written and documentation skills Methodical and creative approach to problem-solving Superior time management and prioritizing ability What you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Cyber Security Specialist - L3

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your Role: This position provides facilities support of Global Relay’s mission critical data center facilities, server environments and related infrastructure. This includes specification, installation, maintenance and testing of mechanical equipment, electrical equipment, server and storage systems within established standards, as well as development and maintenance of data center support systems such as automated system provisioning, asset tracking, space planning, cable management, equipment monitoring and maintenance. The primary focus of this position will be around facilities support, including electrical, HVAC, and building maintenance and repairs. Activities require timely troubleshooting of hardware including servers, mechanical systems, electrical systems and use of monitoring application software and operating systems to monitor, diagnose and resolve unique, non-recurring problems. These responsibilities require independent and team-based analyses, initiative and good judgment, communication and problem solving while working with little supervision. This role will be primarily facilities related. Your Job: Ensure facility is maintained to highest standards possible to ensure 100% uptime is achieved. HVAC systems maintenance, filter replacements, motor swaps, cleaning and inspections Daily, weekly and monthly inspections of facility, logging of results, and planning of repairs and maintenance. Electrical system inspections, testing and documenting. Receiving, unpacking, assembling, racking and cabling of servers, storage systems and related components. Ability to lift and move large and awkward equipment safely. Light fabrication, metalwork and construction as part of facility expansion and changes. Building maintenance including; pressure washing, painting, basic repairs of doors and hardware. Assist operations staff with the installation, configuration and ongoing usability of servers, storage systems, peripheral equipment and software Maintain a well-organized list of inventory of all equipment and parts. Perform rotating shift coverage to meet all support needs as needed. Willing to do shift work, including night shifts and emergency coverage as needed. Liaise with contractors to ensure system availability and highest standards of work are upheld. Assist in ongoing facilities improvements. Assist in 3rd party technical audits as needed Management of storage spaces and hardware and equipment storage. Waste Management of packing materials and refuse produced as part of facility operations. Destruction of decommissioned IT equipment prior to disposal. Basic janitorial tasks as required, loading recycling bins, wiping down of surfaces, etc. &nbsp; About You: The successful candidate will have a High School diploma or higher education. Experience in supporting facilities and data center needs within a mission critical environment, or have an equivalent combination of education, training and experience that is relevant to the role. Essential qualifications include: Familiarity with mechanical equipment systems (CRAC, CRAH, evaporative cooling) required. Knowledge of electrical power distribution systems and how they are used in a data center. Metalworking, Fabrication and construction skills to conduct repairs and installations of equipment. Experience with complex building and mechanical system controls. Excellent judgement skills in making critical decisions. Excellent interpersonal and communication skills in both verbal and written English Strong organization skill and initiatives Strong documentation skills. Comfortable working under pressure in a fast-paced environment Computer skills in Word, Excel, Outlook. Basic CAD\CAM skills an asset. Resourcefulness in problem solving abilities Excellent cable management skills required. Pictures of previous cabling jobs would be an asset. Experience working in a mission critical data center facility an asset Demonstrated ability to work both collaboratively in a team environment as well as independently in an effective and organized manner in a complex and challenging environment Previous experience working in an environment with formally structured change management process would be considered an asset Ability to work in a team environment as well as independently as needed Ability to learn on the fly and take on additional roles and responsibilities Proper use of PPE as needed for the various duties being preformed. Working conditions: Working conditions entail working in the following environments: Extended periods of work in Data Center spaces, which can be noisy and have temperature extremes (10*c to 40*c) Working outside on building repairs and maintenance (pressure washing, painting) Working at a desk to complete documentation Extended periods of standing or working on one’s feet Physical requirements: This position requires the following abilities: Lift and carry 50Lbs, and has prolonged periods of standing Climb ladders and work from them Work with power tools such as drills, saws, pressure washers Work with hand tools such wrenches, sockets, screwdrivers, pliers Compensation: Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.&nbsp; The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.&nbsp; For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!British Columbia - Base salary range$50,000&mdash;$60,000 CADWhat you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Data Center, Operations Facilities Technician

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role As a Data Labeler, you will be part of a small, highly focused team responsible for creating high quality training dataset that we use with our models for building the artificial intelligence and machine learning solutions for Global Relay's customers.&nbsp;You will be working with a wide variety of data that includes, but not limited to text, audio, and images. You will have an opportunity to collaborate closely with some of the best data scientists and software developers in Vancouver and apply your craft in an environment that encourages creative thinking and collaboration. Your responsibilities Create high-quality&nbsp;datasets&nbsp;for models by Gathering: Assist Data Scientist in the gathering of large, representative datasets&nbsp;based on provided criteria. Labelling: Label text data. This may include labelling for items such as tone, sentiment, or business theme. Transcribing: Annotate and label audio data. This may include transcribing spoken words, identifying speech segments, and labelling various acoustic features. Annotation: Add metadata to images, identifying regions of interest.&nbsp; Classifying: Categorize data into different categories. Identifying: Identify patterns, trends, and outliers in data. Creating: Create synthetic data based on patterns, trends, and predictions. Reviewing: Review your own work, and that of others, to ensure the highest quality and accuracy in our datasets Continuously improve quality of data releases by Defining and maintaining taxonomy for the data format Authoring and maintaining&nbsp;prompts&nbsp;for the model Reviewing generated dataset for quality and integrity Defining annotation guidelines for the data format Testing prompts to verify and improve quality Benchmarking datasets Contribute to the data generation program by Researching on background information to enhance data accuracy Working as part of an agile team on the data releases Collaborating with&nbsp;data scientists and developers&nbsp;on the data generation initiative Providing and accepting feedback on identified issues with data and tools About you Minimum one year of experience with data labelling and annotation on various data formats like text, audio, image Full professional proficiency and fluency in English Excellent communication and collaboration skills Strong attention to detail and accuracy Able to handle ambiguity and changing priorities Able to follow guidelines and then work independently without constant supervision Proficient with computers, Microsoft Word and Microsoft Excel Experience with any of the following is considered an asset: Data labelling/annotation tools like Label Studio, Audino Professional proficiency in other languages beyond English Manual quality assurance for software application and/or games Compensation: Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.&nbsp; The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.&nbsp; For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!British Columbia - Base salary range$40,000&mdash;$50,000 CADWhat you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Data Labeller

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role:&nbsp; We are looking for a tech-savvy, detail-oriented individual to join our Data Services team as a Data Services Specialist. As the Data Services Specialist, you will support our Client Services team to complement and facilitate data management requests and perform technical tasks that promote the daily processes and business operations of the Data Services team. The role requires a resourceful individual who is energetic, adaptable, logical, tech-savvy, and works well independently but thrives in a team environment; someone who enjoys learning, building relationships, and possesses good business acumen. The role may require you to work on statutory holidays. During training you may be required to work in-office up to 5 days per week. Are you up for the challenge? Your responsibilities:&nbsp; Provide exceptional service to both external and internal customers while maintaining department SLAs Transfer data across multiple environments Configure internal systems accurately based on changing requirements Perform CRM record maintenance and updates Organize, analyze and validate processing reports Create and update spreadsheets, documents and templates Demonstrate ability to communicate effectively with both technical and non-technical individuals Research and document technical information on an ad-hoc basis Present solutions for our customers’ needs based on Global Relay’s policies, procedures and technologies Ability to meet strict deadlines Repetitive work required About you: Post-secondary diploma/certificate, or relevant work experience Technical/desktop troubleshooting skills, and computer proficiency required Understands importance of quality control, information integrity, completeness and accuracy of data Ability to write and speak English fluently, and possess excellent interpersonal and communication skills Proficient in Microsoft Office applications (Word, Excel, Access, PowerPoint &amp; Outlook) Exceptional time-management, organizational, and prioritizing skills with great attention to detail Strong work ethic with a willingness to multi-task and be flexible to take on varied responsibilities Ability and maturity to exercise tact and discretion, and be entrusted with confidential information Good judgment to proactively and independently solve problems and make sound decisions Goal oriented self-starter who can work independently and reliably with minimal supervision Demonstrates technical aptitude and an appetite for continuous learning Comfortable working under pressure in a fast-paced environment Proven ability to handle challenging situations with integrity, empathy and sincerity A friendly, “can-do” attitude and customer focused approach Compensation: Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.&nbsp; The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.&nbsp; For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!British Columbia - Base salary range$45,000&mdash;$60,000 CADWhat you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Data Services Specialist

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role &nbsp; We are seeking a Desktop Support Specialist, Apple - L3 to join our team. In this role, you will provide advanced technical and end-user support for desktop and laptop workstations, client-server applications, and all corporately provisioned devices, with a strong focus on Apple technologies including iMac, MacBook, Mac Mini, Mac Studio, iPhone, iPad, Apple TV, Apple accessories, macOS, and iOS. As a subject matter expert, you will take the lead in resolving the most complex technical issues escalated to the Desktop Support team. Your work will involve troubleshooting and resolving hardware, software, and operating system issues across a wide range of devices, while also maintaining and improving corporate support systems such as automated desktop provisioning and desktop management platforms. The role also includes enhanced support for non-Windows operating systems and, when required, providing on-site “hands and feet” assistance for networking appliances and servers. Success in this position requires not only technical expertise but also initiative, sound judgment, problem-solving ability, and strong communication skills. You will thrive working both independently and collaboratively with the wider team to deliver timely, effective support. Your responsibilities &nbsp; Timely and high-quality delivery of corporate services and assets such as the provisioning and setup of employee hardware (desktop, laptop, mobile device, workstation, and workspace), applications and overall management of corporate assets. Assist with the installation, configuration and ongoing usability of computers, peripheral equipment and software for both local and remote users. Coordinate the build, test, and deployment of installer packages, application updates, and operating system updates. Investigation, diagnoses, troubleshooting, administration and final resolution of all assigned work relating to supported: operating systems, applications, hardware, and peripherals including but not limited to macOS, iOS, Microsoft Office Suite, Anti-Virus, Adobe, AirWatch, Boxer, Corporate Mobile Devices, Tablets. Knowledge of Windows and Linux operating systems is an asset. Implement and maintain lifecycle processes for Apple devices from procurement through decommission, integrating asset tracking and compliance monitoring. Perform any necessary upgrades on systems to ensure their longevity. Support and troubleshooting to most common Macintosh applications like Adobe apps and Thunderbird. Tickets and ticketing system including creation, administration, action, and closure of assigned work request tickets. Evolution and support of the desktop deployment automation tool suite. Mass upgrades and patch management of Mac OS and Software Ability to navigate Active Directory in support of user object and computer object related issues Collaborate with InfoSec to enforce macOS security baselines and manage encrypted deployments, device hardening, and compliance reporting. Updating and enhancing internal procedures and ensuring that all documentation, runbooks, knowledge base (kb) articles, project plans, business cases, and Method of Procedures (MoPs) are up to date. Ability to contribute to team strategy discussions. About you A post-secondary degree or diploma in Information Technology Management with experience supporting desktop computing needs within a networked environment, or equivalent combination of education, training and experience. 5+ years’ experience building, troubleshooting, and repairing Apple hardware in an enterprise environment. 5+ years’ experience supporting Mac operating Systems. Extensive experience with and knowledge supporting AirWatch or other MDM platforms. MDM Ownership - Own the architecture, configuration, and enhancement of our MDM instance. Develop custom policies, profiles, and packages to support business needs. In depth knowledge of Apple Mac client and server operating systems and Client Management tools Experience and knowledge of additional operating systems and associated hardware including Microsoft Windows, Linux products and Android, is an asset. Demonstrated knowledge of Microsoft Active Directory and MAC integration with Microsoft Active Directory. Enhanced knowledge and working experience with end-user applications including AntiVirus, Adobe Products, Microsoft Office Suite, boxer, Cisco AnyConnect, Cisco Jabber, docker and Zoom. Working knowledge of VMware virtualization, both client and server. Working knowledge of Networking principles. Working knowledge of Enterprise unified communication systems. Enhanced experience with scripting for Mac and zero-touch computer deployments. Enhanced knowledge and experience with Desktop Support Management and MDM tools. Full understanding of local area networking and the setup and configuration of end user devices, such as computers, printers, and other wireless devices. Demonstrated ability to learn quickly and work both collaboratively in a team environment as well as independently in an effective and organized manner, within a complex and challenging environment. Ability to prioritize assigned workload and respond quickly to critical issues. Comfortable working under pressure in a fast-paced setting. Excellent interpersonal and communication skills in both verbal and written English Highly resourceful with good problem-solving abilities and an enthusiastic commitment to continual learning including CI/CD. &nbsp; &nbsp; &nbsp;Compensation: Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.&nbsp; The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.&nbsp; For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!British Columbia - Base salary range$70,000&mdash;$80,000 CADWhat you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Desktop Support Mac Specialist – L3

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your Role: This position provides enhanced technical and end-user support for desktop computers, client-server based desktop applications and related corporate wireless devices to office staff. Responsibilities will include but are not limited to: timely troubleshooting and resolution of any hardware problems on desktop workstations, wireless devices including laptops, tablets, cell phones, printers, plotters, and projectors as well as application software, and operating systems. The on-going support and maintenance of computers and applicable equipment over its complete life cycle for company hardware, software, and periphery components. The ability to provide enhanced support to non-windows based desktop operating systems such as Ubuntu is considered a significant asset. Knowledge and enhanced experience working with ticketing and desktop management applications and systems. These responsibilities require both independent and team-based investigation, initiative, good judgment, good communication and problem solving skills as well as the ability to work in a team or with minimal. Your Job: Troubleshooting and resolution of issue relating to operating systems (Windows 10, Mac, and Ubuntu) and software applications installed on devices Investigation, diagnoses, troubleshooting HP- hardware, and A/V equipment’s for conference rooms &nbsp; Deployment of images on Windows / MAC /Ubuntu workstations using deployment tools like SCCM or MDT / Landscape Attention to details Maintain proper assets tracking records. Ability to communicate effectively, both orally and in writing Ability to follow run books and knowledge base Ability to work independently on assigned tasks or in contribution to a team project Ability to prioritize assigned workload and respond quickly to critical issues Service request ticket creation, administration, and closure Responsible for attending user’s issues related to their domain accounts and access permissions About You: Solid knowledge of desktops, operating systems, for troubleshooting purposes 1-3 years’ experience building, troubleshooting, and deploying hardware devices (desktops, laptops, tablets, printers, and mobile devices) 1-3 years of experience diagnosing, troubleshoot, and resolving hardware, software, network issues Solid knowledge and some experience with scripting and automation for servers and desktops would be considered an asset Relevant industry certifications are considered an asset: CompTIA A+ CompTIA Server+ Apple (ACSP, ACTC) MCTS/MCITP Ability to learn quickly, demonstrating the ability to work independently in a fast paced environment Hands-on experience with SCCM /MDT A keen interest in computer hardware and systems technology Demonstrated ability to work both collaboratively in a team environment as well as independently in an effective and organized manner in a complex and challenging environment Comfortable working under pressure in a fast-paced environment Excellent interpersonal and communication skills in both verbal and written English Strong skills in keeping organized and taking initiative Highly resourceful with good problem-solving abilities Ambition to improve skill set and knowledge base Ability to work in shifts which will include weekends&nbsp; Knowledge of IP phone systems is considered an asset Compensation: Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.&nbsp; The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.&nbsp; For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!British Columbia - Base salary range$50,000&mdash;$60,000 CADWhat you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: Global Relay delivers enterprise services to 23,000 customers in 90 countries, including 22 of the top 25 global banks. Our infrastructure teams provide fantastic opportunities to System Administrators who are passionate about maintaining reliable Linux systems with a strong interest in automation, performance and security.&nbsp;We are looking for someone who is motivated to automate 'on-prem' only solutions including Linux based OS Updates, configuration management and custom based implementations created by our talented developers. Deploy, update, and monitor Linux systems Collaborate with development teams to reduce TOIL related to bespoke application deployments and associated tooling Support multiple on-premise environments Collaborate with application support teams to share and document knowledge and operational run books Scale and manage infrastructure with high throughput, availability and storage requirements Assist with urgent issues including on being part of an on-call rota to provide 2nd level troubleshooting support when required "Automate all the things" About you: We are looking for someone who is willing to grow in the role and extend their skill set as our Information Archive solution continues to evolve to meet our future architectural goals to exceed customer expectations Minimum 3 years of experience as a Linux system administrator of bare metal, VM and orchestrated deployments Enjoys automating away manual tasks using scripting (Bash, Python, etc.) and configuration management tools such as Ansible A desire to dig deep to troubleshoot, debug and decouple the layers that comprise automated deployments and configuration management Ability to analyze complex systems and problems and express them in simple terms Experience in troubleshooting networking issues. Experience working in Agile based teams. A problem solver who takes initiative&nbsp;and is pro active. Effortlessly self-motivates while working on team-based projects A well organized, thorough and detail oriented person Able to keep the "bigger picture" in mind while prioritizing conflicting demands and tasks Confident enough to voice your opinion, ask questions and not afraid to suggest a better solution, without being abrasive Enjoys collaborating with others, including other functional teams to implement automated, scalable, stable and efficient infrastructure. Nice to haves: Scripting (Bash, Python, etc.) Automation and Configuration Management tools (Ansible,&nbsp;Puppet,&nbsp;Chef,&nbsp;Salt,&nbsp;Fabric, etc.) Experience researching and advising on new technology implementations SQL administration (Postgres, MySQL, SQL Server, Oracle, etc.) Hands on Kubernetes experience&nbsp; Containerization experience (Docker, Podman, etc.) Networking experience (DNS, VLANs, etc.) Experience with web servers&nbsp;and&nbsp;load balancers (Apache, Nginx,&nbsp;HAProxy, etc.) Monitoring and logging infrastructure (Zabbix, Splunk, ELK, Graphite, Grafana, Prometheus, etc.) Experience of CICD practices Proficiency in Jenkins and Jenkins Pipelines developed in Groovy running on a Linux foundation Experience with object oriented languages (Java, C# etc) Experience with performance tuning, troubleshooting, and capacity planning for Database clusters (eg. Ceph, Cassandra) Compensation: Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.&nbsp; The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.&nbsp; For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!British Columbia - Base salary range$90,000&mdash;$130,000 CADWhat you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

DevOps Systems Administrator – Linux

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: As Director, Customer Success, you will manage a team that owns strategic and enterprise customer relationships at Global Relay, a leader in the FinTech and RegTech space. Reporting to the VP of Customer Success, you will lead, build, and train a team of Customer Success Managers in a high-growth enterprise environment. You will be responsible for ensuring the Customer Success Team reaches management-set goals and work cross-functionally with Global Relay teams to drive customer solutions. In this role, you will manage a team that strengthens Global Relay's relationships with enterprise and mid-market customers, drives growth, and focuses on proactive customer engagement strategies. You will serve as a customer champion and change leader, demonstrating excellent communication skills while fostering a collaborative spirit at our flagship office in midtown Manhattan. Your responsibilities: Recruit, lead and inspire a high-performance team to achieve customer goals and objectives Own and drive customer success strategy for engaging with the world's top finance and regulated companies Develop and drive strategic best practices for customer success and engagement Build strategies to drive adoption, retention, and expansion with our largest customers Work with executive stakeholders on both customer and internal sides; demonstrate cross-functional leadership Actively engage with customers throughout the relationship lifecycle Act as a point of escalation for customers and internal stakeholders with complex problem solving, advise on complex cases, and attend client calls Develop strong rapport with Global Relay internal stakeholders to promote service improvements and prioritize new feature enhancements based on customer needs Report on and own KPIs for strategic and enterprise customers Own commercial strategy for Enterprise portfolio; facilitate complex contract negotiations and renewal processes About you: Minimum 10 years of experience in SaaS Customer Success and/or customer-facing roles 8+ years of management experience for mid-to-large size teams Experience in complex contractual negotiations with solid understanding of customer expansion Strong leader and motivator with a track record of exceptional performance Goal-oriented self-starter demonstrating strong organization, attention to detail, creativity, resourcefulness, and leadership Strong ability to manage multiple cross-functional projects involving customers, processes, and systems simultaneously Professional business manner with the ability to establish relationships with executive stakeholders Outstanding communication and organizational skills with strong attention to detail Excellent listening and interpersonal skills Highly motivated and energetic, with strong analytical and problem-solving skills Strong work ethic with ability to multi-task and prioritize in a fast-paced environment Compliance/finance industry knowledge or management consulting experience a plus Compensation: Global Relay advertises the pay range for this role in compliance with applicable pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive health benefits program, including extended health coverage and short-term / long-term disability insurance. Employees receive annual allotted vacation days, which increase based on tenure. Other benefits include paid sick days, maternity/parental leave enhanced program, commuter benefits, corporate bonuses, and a 401(k)-retirement plan with company contribution matching. For employees based at our New York office, we provide additional perks and amenities to enhance your work experience including a subsidized meal program, courtesy of our in-house culinary team!Base salary range$170,000&mdash;$250,000 USDWhat you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: Global Relay is looking for a driven and consultative Enterprise Account Executive to join our Northeast sales team, based in our Midtown Manhattan office. You will own a targeted portfolio of named enterprise accounts, blending strategic expansion of installed customers with proactive new business development in whitespace opportunities. This is a high-impact, quota-carrying role for a solutions-oriented sales professional who thrives in complex, multi-stakeholder deals. You’ll partner closely with internal teams—including Customer Success, Sales Engineering, and Product Management—to solve mission-critical challenges for regulated firms and deliver measurable value. Your responsibilities: Own the full sales cycle from prospecting through close across a named territory of enterprise accounts Deepen relationships and drive upsell/cross-sell opportunities within assigned Global Relay customers Identify and close net-new logos by developing outreach strategies and leveraging your network Conduct discovery, present tailored value propositions, and lead product demonstrations with support from presales Build strong multi-threaded relationships at the VP and C-level, especially within Compliance, IT, Legal, and Risk teams Collaborate with your Sales VP and pod team (CSM, SE, and BDR support) to develop account plans and growth strategies Maintain pipeline health and forecast accuracy through disciplined Salesforce usage and consistent pipeline generation Attend key industry events, compliance roundtables, and client briefings to stay informed and visible in the market Apply structured sales methodologies like MEDDIC to qualify and advance opportunities About you: 3-7&nbsp;years of B2B SaaS sales experience, with a proven track record of quota achievement in enterprise or complex solution sales Experience selling into regulated industries, especially financial services (banks, broker-dealers, PE, hedge funds, fintechs) Comfortable with long sales cycles and consensus-based buying processes involving compliance, legal, and IT stakeholders Consultative, curious, and commercially sharp—you know how to translate problems into value and urgency Strong presentation and communication skills, with executive presence and storytelling ability Familiarity with Salesforce and modern sales tools Self-starter with high integrity and an ownership mindset—you take pride in your book of business and how you run it NYC Metro; must be comfortable with in-office collaboration Flexibility with some regional travel within the Northeast and to company or industry events (~20%) Bonus Points If You Have... Experience selling archiving, compliance, eDiscovery, or surveillance solutions Familiarity with MEDDPICC, Challenger, or similar sales methodologies Network within key financial hubs in the Northeast (NYC, Boston, Philadelphia, etc.) Experience working with a pod-based go-to-market structure (Sales + CSM + SE alignment) Compensation: Global Relay advertises the pay range for this role in compliance with applicable pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive health benefits program, including extended health coverage, and short-term / long-term disability insurance. Employees receive annual allotted vacation days, which increase based on tenure. Other benefits include paid sick days, maternity/parental leave enhanced program, commuter benefits, and a 401(k)-retirement plan with company contribution matching. This role is also eligible for a commission structure. For employees at our New York office, we provide additional perks and amenities to enhance your work experience including a subsidized meal program, courtesy of our in-house culinary team!Base salary$150,000&mdash;$180,000 USDWhat you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Enterprise Account Executive – Northeast Region

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: As part of the Enterprise Services Team, the Data Services Specialist work in collaboration with the Onboarding Team and customer IT resources to migrate legacy communications data, provide guidance on best practices, and drive implementation progress. Data Services Specialists are trusted client advisors and project managers, helping to ensure that data migrations from both internal and external legacy client platforms are completed efficiently. This team is available 24x7 for working with customers globally. The primary function of the Data Services, Project Coordinator is to participate in the migration of our most strategic and demanding accounts, and to guide their migration projects to a successful completion. Data Services, Project Coordinator will focus on the day-to-day management of all Enterprise Data Services projects related to Enterprise-tier customers of Global Relay, both current and prospective. These include imports, migrations, reporting, and other ad hoc enquiries. Steady state Enterprise customers requiring additional migration or non-routine Data Services requests will continue to work with the Enterprise Data Services Specialists. Working collaboratively as part of the Enterprise Services Team, the Data Services, Project Coordinator will assist in the mentoring of internal resources, and championing Enterprise Data Services requirements throughout the development cycle of Product releases Your responsibilities:&nbsp; Provide world class customer service in the deployment of Global Relay services and resolving customer enquiries. Build strong relationships with Customers, Partners, and other Global Relay Teams. Manage client and internal projects in an efficient and professional manner. Handling of Enterprise import, migration, retention, and other ad-hoc Data Services requests. Write and create scripts and/or macros to aid with import processing, reporting, or other Data Services process steps. Provide accurate ETAs based on the volume of requests in the Enterprise Data Services queue. Troubleshoot processing errors. Ensure any Enterprise Data Services requests or issues raised are addressed in a timely manner, including those that may require development work. Ensure overall project objectives or case requirements and target dates are clearly understood, prioritized, and communicated to all teams. Coordinate with different customer-facing and development teams to ensure that committed deliverables are on track and delivered to the customer on time. Contribute to regular status meetings with the customer to ensure that all outstanding Data Services topics are discussed, updated, and recorded in meeting minutes for customer and internal circulation. Ensure all terms and conditions from Order Forms, Contracts, Service Level Agreements, or Statements of Work are accurately implemented. Provide regular updates on developments / progress with Enterprise account issues to all pertinent stakeholders. Provide ongoing recommendations for the improvement of processes, tools, or systems related to the management of major accounts. Ensure product updates are cascaded into the team’s knowledge base and to client facing documentation. About you: Post-secondary education (minimum of an undergraduate degree is preferred). 3+ years Technical, client facing enterprise administration experience Demonstrate knowledge and experience in project planning and project management techniques and tools. Strong understanding of message flow, email protocols, messaging formats, and file management systems preferred. Strong written, verbal, and inter-personal communication skills, with outstanding telephone and email etiquette. Adaptable to working with multiple teams on projects with varying degrees of flexibility/rigidity at different points in the development cycle. Ability to understand technical as well as business requirements and accurately capture technical notes. Demonstrates a history of being able to work effectively with groups at different levels of technical and process experience, as well as independently Strong analytical and problem-solving skills with significant attention to the smallest details. Proficiency with MS Windows and command line interface, Microsoft Office Suite (Excel, Word, PowerPoint). Ability to create and run Excel Macros. Create and run Bash, Shell, and PowerShell scripts to automate tasks. Working Conditions: Enterprise Data Services coverage is needed 24x7, leveraging a follow-the-sun model. Specialists are required to work professional work days. Weekend and off-hours availability for scheduled activities, urgent customer implementation requests and ad hoc escalations may be required. &nbsp;What you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Enterprise Data Services Specialist

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: As part of the Enterprise Onboarding Team, the Enterprise Provisioning Specialists work with customers in executing the technical onboarding of Global Relay’s services. The Enterprise Provisioning Specialists work in collaboration with the Onboarding Team and customer IT resources to implement services in scope, provide guidance on best practices, and drive implementation progress.&nbsp;&nbsp; Provisioning Specialists are trusted client advisors helping ensure that the solutions meet each customer’s unique requirement while setting up services correctly and smoothly.&nbsp; This team is available 24x7 for working with customers globally. The primary function of the Enterprise Provisioning Specialist is to participate in the provisioning of our most strategic and demanding accounts and work to ensure the success of the customer’s implementation. Working collaboratively as part of the Enterprise Onboarding Team, the Provisioning Specialists will assist in the mentoring of internal resources, and championing Provisioning’s requirements throughout the development cycle of product releases.&nbsp; Your responsibilities: Responsible for the setup, and implementation of the Global Relay product suite, including third party services. Provide world class service in the deployment of Global Relay services and resolving customer enquiries. Build strong relationships with Customers, Partners, and other Global Relay Teams Ensure client project deadlines are met in an efficient and professional manner Work with clients to determine required workflows, and implement solution leveraging best practices Assist Business Development on pre-sales solution configurations and proof of concept/trial implementations. Complete implementations for clients with unlimited number of users and highest complexity Validate data and message flow meets compliance requirements Ensure errors or omissions in Provisioning documentation or wiki articles are addressed Perform peer reviews of new service implementations Manage high profile client setups independently while providing guidance to Project Managers and Business Development Establish connectivity to, and appropriate archiving from mixed, multi clustered email server environment Setup archiving for services requiring Global Relay software deployed in customer environments Configure SAML authentication and Single-Sign On integration as well as Directory Sync Services for enterprise customers Manage Multi-tenant setups with a variety of technical and non-technical contacts Attend Sprint demos to champion client and implementation interests to Product Review standard release and emergency fix deployment plans and communicate any perceived risks Ensure product updates are cascaded into the team’s knowledge base and to client facing documentation About you: Post-secondary education (minimum of an undergraduate degree is preferred) 5+ years Technical, enterprise systems administration experience Minimum 2 years SaaS implementations experience which must include experience in a customer facing role. Adaptability to working with multiple teams on projects with varying degrees of flexibility/rigidity at different points in the development cycle Ability to understand technical as well as business requirements and accurately capture technical notes Demonstrates a history of being able to work effectively with groups with at different levels of technical and process experience Strong written, verbal, and inter-personal communication skills, with outstanding telephone and email etiquette. Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Project and Visio) Strong analytical and problem solving skills with significant attention to the smallest details Strong understanding of domains, networking principles, message flow, email protocols, and DNS Advanced knowledge of networking fundamentals (AD, ADFS, TCP/IP, DNS, DHCP, VPN, LDAP, SSO) Microsoft Exchange, Office365, Google G Suite, and/or Domino Server experience, particularly around journaling, is required Proficiency with MS Windows Server / workstations and command line interface Cisco IronPort experience, particularly around disclaimer engines and egress filtering, is an asset Ability to create and run Excel Macros, create and run scripts to automate tasks, SQL knowledge, and the ability to create and run SQL scripts preferred Basic scripting (PowerShell, Perl, VBScript, etc.), MCSE, MCITP, CCNA, PMP and other industry certifications are desirable Working conditions: Enterprise Provisioning Coverage is needed 24x7 leveraging a follow-the-sun model. Specialists are required to work professional work days. Weekend and off hours availability for scheduled activities, urgent customer implementation requests, and ad hoc escalations is also required.What you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: As part of the Enterprise Onboarding Team, the Enterprise Provisioning Specialists work with customers in executing the technical onboarding of Global Relay’s services. The Enterprise Provisioning Specialists work in collaboration with the Onboarding Team and customer IT resources to implement services in scope, provide guidance on best practices, and drive implementation progress. Provisioning Specialists are trusted client advisors helping ensure that the solutions meet each customer’s unique requirement while setting up services correctly and smoothly. This team is available 24x7 for working with customers globally. The primary function of the Enterprise Provisioning Specialist is to participate in the provisioning of our most strategic and demanding accounts and work to ensure the success of the customer’s implementation. Working collaboratively as part of the Enterprise Onboarding Team the Provisioning Specialists will assist in the mentoring of internal resources, and championing Provisioning’s requirements throughout the development cycle of Product releases. Your responsibilities: Responsible for the setup, and implementation of the Global Relay product suite, including third party services. Provide world class service in the deployment of Global Relay services and resolving customer enquiries. Build strong relationships with Customers, Partners, and other Global Relay Teams. Ensure client project deadlines are met in an efficient and professional manner. Work with clients to determine required workflows and implement solution leveraging best practices. Assist Business Development on pre-sales solution configurations and proof of concept/trial implementations. Complete implementations for clients with unlimited number of users and highest complexity. Validate data and message flow meets compliance requirements. Ensure errors or omissions in Provisioning documentation or wiki articles are addressed. Perform peer reviews of new service implementations. Manage high profile client setups independently while providing guidance to Project Managers and Business Development. Establish connectivity to, and appropriate archiving from mixed, multi clustered email server environment. Setup archiving for services requiring Global Relay software deployed in customer environments. Configure SAML authentication and Single-Sign On integration as well as Directory Sync Services for enterprise customers. Manage multi-tenant setups with a variety of technical and non-technical contacts. Attend Sprint demos to champion client and implementation interests to Product. Review standard release and emergency fix deployment plans and communicate any perceived risks. Ensure product updates are cascaded into the team’s knowledge base and to client facing documentation. &nbsp; About You: Post-secondary education (minimum of an undergraduate degree is preferred). 5+ years Technical, enterprise systems administration experience Minimum 2 years SaaS implementations experience which must include experience in a customer facing role. Adaptability to working with multiple teams on projects with varying degrees of flexibility/rigidity at different points in the development cycle. Ability to understand technical as well as business requirements and accurately capture technical notes. Demonstrates a history of being able to work effectively with groups with at different levels of technical and process experience. Strong written, verbal, and inter-personal communication skills, with outstanding telephone and email etiquette. Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Project and Visio) Strong analytical and problem-solving skills with significant attention to the smallest details. Strong understanding of domains, networking principles, message flow, email protocols, and DNS. Advanced knowledge of networking fundamentals (AD, ADFS, TCP/IP, DNS, DHCP, VPN, LDAP, SSO) Microsoft Exchange, Office365, Google G Suite, and/or Domino Server experience, particularly around journaling, is required. Proficiency with MS Windows Server / workstations and command line interface. Cisco IronPort experience, particularly around disclaimer engines and egress filtering, is an asset. Ability to create and run Excel Macros, create and run scripts to automate tasks, SQL knowledge, and the ability to create and run SQL scripts preferred. Basic scripting (PowerShell, Perl, VBScript, etc.), MCSE, MCITP, CCNA, PMP and other industry certifications are desirable. &nbsp; Working Conditions: Enterprise Provisioning Coverage is needed 24x7 leveraging a follow the sun model. Specialists are required to work professional work days. Weekend and off hours availability for scheduled activities, urgent customer implementation requests, and ad hoc escalations is required.Compensation: Global Relay advertises the pay range for this role in compliance with applicable pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive health benefits program, including extended health coverage and short-term / long-term disability insurance. Employees receive annual allotted vacation days, which increase based on tenure. Other benefits include paid sick days, maternity/parental leave enhanced program, commuter benefits, corporate bonuses, and a 401(k)-retirement plan with company contribution matching. For employees based at our New York office, we provide additional perks and amenities to enhance your work experience including a subsidized meal program, courtesy of our in-house culinary team!Base salary range$90,000&mdash;$150,000 USDWhat you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: As part of the Client Services Team, the Enterprise Support Specialist will assist enterprise customers with post-implementation product issues, provide personal and proactive guidance, manage support tickets, and collaborate with various teams to ensure seamless customer support experiences. The role consists of a mix of reactive and proactive activities. Reactive tasks include troubleshooting issues raised by clients by providing break-fix support and onboarding tasks. Proactive activities involve understanding client priorities and delivering resolution using a mix of hands on and coordination activities. We seek a highly motivated, client focused individual to join the Global Relay Enterprise Support team. The ideal candidate will excel at building relationships and driving client satisfaction through prompt, knowledgeable and consistent support. You will ensure clients get the highest level of business value and are satisfied with the products, technical support and guidance they receive from Global Relay with a focus on promoting retention, loyalty, and account growth. The overall objective of the Enterprise Support Specialist is to provide the highest level of personalized technical support to ensure clients are successful. This is achieved by building trust, focusing on value, being flexible and willing to go the extra mile to ensure client satisfaction.&nbsp; Your responsibilities: Act as the primary contact for troubleshooting and issue resolution for enterprise clients. Develop an in-depth understanding of your client’s environment. Manage high profile client relationships independently while providing guidance to internal business stakeholders. Take client issues from inception to resolution with white-glove care. Provide rapid break-fix support to aid our clients in the moments that matter. Manage dedicated support cases outside usual queues, ensuring minimal wait times and immediate attention. Proactively follow up on open issues to ensure timely resolution and client satisfaction. Expand your product knowledge across Global Relay products. Share your expertise with your team to drive fast resolution and effective onboarding. Provide mentorship to junior team members and participate in the QA process. Maintain documentation of client environments, interactions, and troubleshooting processes to facilitate knowledge sharing and enhance response effectiveness. Collaborate closely with Customer Success Managers, Account Managers, Provisioning Services, Sales, and leadership teams to maximize client satisfaction and retention. Participate in the peer review process to ensure resolution quality and accuracy. About you: Successful candidates will exhibit strong client-centred behaviors, technical proficiency, and a proactive approach to problem-solving. You will be a collaborative self-starter who excels at working with diverse teams using your critical thinking skills to find innovative solutions to complex challenges. Post-secondary education (minimum of an undergraduate degree is preferred). 5 years SaaS support experience in a client facing role. 3 years technical, enterprise support experience. Exceptional communication and collaboration skills, enabling you to effectively build relationships with technical and non-technical stakeholders. Ability to collaboratively set priorities and coordinate work with peers. Adaptability to work with multiple teams on projects with varying degrees of flexibility/rigidity. Your skills: Strong troubleshooting and problem-solving skills with the ability to resolve technical issues effectively. Establish connectivity to, and appropriate archiving from mixed, multi clustered email server environment. Strong written and verbal communication skills, to manage both client and peer internal organisation interactions, including escalations, critical situations, difficult conversations, etc. Setup archiving for services requiring Global Relay software deployed in client environments. Configure SAML authentication and Single-Sign-On integration as well as Directory Sync Services for enterprise clients. Manage multi-tenant environments with a variety of technical and non-technical contacts. Advanced knowledge of two or more of the areas listed: Networking fundamentals (AD, ADFS, TCP/IP, DNS, DHCP, VPN, LDAP, SSO). Microsoft Exchange, Office365, and/or Google G Suite experience. MS Windows Server / workstations and command line interface. Firewall experience, particularly with ingress/egress filtering is an asset. Basic PowerShell, Perl, VBScript or SQL knowledge, and the ability to create and run scripts. MCSE, MCITP, CCNA, PMP and other industry certifications are an asset. Experience with Salesforce Service Cloud or other Support Ticketing systems. Familiarity with the use of Jira and Confluence or other similar systems. Working conditions: Enterprise Support is a 24x7 team using a follow-the-sun model. Specialists must be willing and able to work occasionally outside of business hours, including weekends, and participate in an on-call rotation as required. This is predominantly an in-office role, with flexibility as required. What you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Enterprise Services Support Specialist

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: As part of the Client Services Team, the Enterprise Support Specialist will assist enterprise customers with post-implementation product issues, provide personal and proactive guidance, manage support tickets, and collaborate with various teams to ensure seamless customer support experiences. The role consists of a mix of reactive and proactive activities. Reactive tasks include troubleshooting issues raised by clients by providing break-fix support and onboarding tasks. Proactive activities involve understanding client priorities and delivering resolution using a mix of hands on and coordination activities. We seek a highly motivated, client focused individual to join the Global Relay Enterprise Support team. The ideal candidate will excel at building relationships and driving client satisfaction through prompt, knowledgeable and consistent support. You will ensure clients get the highest level of business value and are satisfied with the products, technical support and guidance they receive from Global Relay with a focus on promoting retention, loyalty, and account growth. The overall objective of the Enterprise Support Specialist is to provide the highest level of personalized technical support to ensure clients are successful. This is achieved by building trust, focusing on value, being flexible and willing to go the extra mile to ensure client satisfaction.&nbsp; Your responsibilities: Act as the primary contact for troubleshooting and issue resolution for enterprise clients. Develop an in-depth understanding of your client’s environment. Manage high profile client relationships independently while providing guidance to internal business stakeholders. Take client issues from inception to resolution with white-glove care. Provide rapid break-fix support to aid our clients in the moments that matter. Manage dedicated support cases outside usual queues, ensuring minimal wait times and immediate attention. Proactively follow up on open issues to ensure timely resolution and client satisfaction. Expand your product knowledge across Global Relay products. Share your expertise with your team to drive fast resolution and effective onboarding. Provide mentorship to junior team members and participate in the QA process. Maintain documentation of client environments, interactions, and troubleshooting processes to facilitate knowledge sharing and enhance response effectiveness. Collaborate closely with Customer Success Managers, Account Managers, Provisioning Services, Sales, and leadership teams to maximize client satisfaction and retention. Participate in the peer review process to ensure resolution quality and accuracy. About you: Successful candidates will exhibit strong client-centered behaviors, technical proficiency, and a proactive approach to problem-solving. You will be a collaborative self-starter who excels at working with diverse teams using your critical thinking skills to find innovative solutions to complex challenges. Post-secondary education (minimum of an undergraduate degree is preferred). 5 years SaaS support experience in a client facing role. 3 years technical, enterprise support experience. Exceptional communication and collaboration skills, enabling you to effectively build relationships with technical and non-technical stakeholders. Ability to collaboratively set priorities and coordinate work with peers. Adaptability to work with multiple teams on projects with varying degrees of flexibility/rigidity. Your skills: Strong troubleshooting and problem-solving skills with the ability to resolve technical issues effectively. Establish connectivity to, and appropriate archiving from mixed, multi clustered email server environment. Strong written and verbal communication skills, to manage both client and peer internal organization interactions, including escalations, critical situations, difficult conversations, etc. Setup archiving for services requiring Global Relay software deployed in client environments. Configure SAML authentication and Single-Sign-On integration as well as Directory Sync Services for enterprise clients. Manage multi-tenant environments with a variety of technical and non-technical contacts. Advanced knowledge of two or more of the areas listed: Networking fundamentals (AD, ADFS, TCP/IP, DNS, DHCP, VPN, LDAP, SSO). Microsoft Exchange, Office365, and/or Google G Suite experience. MS Windows Server / workstations and command line interface. Firewall experience, particularly with ingress/egress filtering is an asset. Basic PowerShell, Perl, VBScript or SQL knowledge, and the ability to create and run scripts. MCSE, MCITP, CCNA, PMP and other industry certifications are an asset. Experience with Salesforce Service Cloud or other Support Ticketing systems. Familiarity with the use of Jira and Confluence or other similar systems. Working conditions: Enterprise Support is a 24x7 team using a follow-the-sun model. Specialists must be willing and able to work occasionally outside of business hours, including weekends, and participate in an on-call rotation as required. This is predominantly an in-office role, with flexibility as required. Compensation: Global Relay advertises the pay range for this role in compliance with applicable pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive health benefits program, including extended health coverage and short-term / long-term disability insurance. Employees receive annual allotted vacation days, which increase based on tenure. Other benefits include paid sick days, maternity/parental leave enhanced program, commuter benefits, corporate bonuses, and a 401(k)-retirement plan with company contribution matching. For employees based at our New York office, we provide additional perks and amenities to enhance your work experience including a subsidized meal program, courtesy of our in-house culinary team!Base salary range$90,000&mdash;$150,000 USDWhat you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: As the Global Customer Success Manager, you will manage the relationship between Global Relay and clients that are designated "Enterprise." You will engage in ongoing account management, reconciliation, upselling, and building trusted advisor relationships, including Global Relay's largest customers, which entails strategic account engagement as well as collaboration across multiple cross-functional teams. Your responsibilities: Be a trusted advisor to executive customer stakeholders effectively uncovering and driving towards business outcomes and customer value Create and drive strategy to achieve revenue growth for top accounts Mitigate and manage risk; look for and execute on opportunities to drive growth in customer engagement Drive achievement of gross revenue retention, upsell, and multi-year renewals by driving renewal strategy and conversations Own overall customer relationships and drive engagement and adoption, mine data to effectively measure value, unearth and mitigate risk, and create customer advocacy Deepen depth/breadth of customer relationships across multiple business units and geographies including building champions across executive stakeholders Work successfully with a wide variety of cross-functional internal partners to advocate for and resolve customer issues Build account plans and execute on strategy for growth and risk on account(s) Assess, clarify, and validate customer needs on an ongoing basis to accomplish land and expand goals Leads and manages the relationship between Global Relay and top customer accounts Contribute to process improvements and to help the team continue its evolution of what makes an excellent customer success organization Able to lead and organize projects and campaigns relevant to the customer and to the Customer Success organization Participate in Global Relay forums, client visits, and conferences About you: 7+ years of account management or customer success experience, with large, enterprise-level accounts in compliance, finance, or SaaS with strong understanding of SaaS solutions Education in a relevant field, preferrable with a master's degree Demonstrates ability to assess customer needs and deliver appropriate solutions Strategic mindset and ability to engage and build trust with executive stakeholders Experience landing and expanding global customer accountsProven ability to effectively manage time, workload and shifting priorities in a fast-paced environment with a strong attention to detail Excellent verbal and written communications skills Resourceful with strong problem-solving skills Enthusiastic, strong worth ethic and positive attitude Excellent listening, negotiation and presentation skills at the highest level Compensation: Global Relay advertises the pay range for this role in compliance with applicable pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive health benefits program, including extended health coverage and short-term / long-term disability insurance. Employees receive annual allotted vacation days, which increase based on tenure. Other benefits include paid sick days, maternity/parental leave enhanced program, commuter benefits, corporate bonuses, and a 401(k)-retirement plan with company contribution matching. For employees based at our New York office, we provide additional perks and amenities to enhance your work experience including a subsidized meal program, courtesy of our in-house culinary team!Base salary range$120,000&mdash;$180,000 USDWhat you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Global Customer Success Manager

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.About GRIP Global Relay is an innovative business and this extends to its approach in developing highly engaging and informative content services for its prospects, customers, partners and employees.&nbsp;GRIP, which is an acronym for Global Relay Intelligence &amp; Practice, was launched in early 2023, is a product in its own right and will be a new revenue line in the near future.&nbsp;GRIP functions with a high degree of editorial autonomy, has its own team and identity, and, being fully supported by Global Relay and its founder, is not held back by the usual foundational obstructions that start-ups have to put in place such as resource, infrastructure, capital and premises. GRIP delivers a modern and practical streamed content service that focuses on informing the C-suite on essential developments, news, and intelligence to enable them to conduct their roles with speed, confidence and precision. The GRIP founding team has considerable experience in this area and has a strong track-record in meeting its business objectives. Your role With guidance from senior GRIP staff, you will research, source, and develop content for publication and/or broadcast as part of our specialist information service. You will create and deliver material that informs, engages, and resonates with a professional audience. A key responsibility will be expanding our healthcare coverage, with a particular focus on legal, regulatory, and compliance issues. In this role, you will support the US Content Manager on project work while collaborating closely with our experienced and welcoming teams in London and New York. As GRIP’s healthcare expert and primary representative in this sector, professionalism, motivation, and the ability to work independently are essential. This on-site position reports to the US Content Manager in New York. You will be expected in the office four days per week, with flexibility to meet sources, pursue leads, connect with contributors, and attend events outside the office as needed. Your responsibilities Carry out independent research and write timely, informative and insightful articles on key subject areas covered by GRIP (compliance, regulation and technology) with a specific focus on ongoing developments in the healthcare sector Review and track regulatory compliance updates, trends and other news in this sector Assist team in creating magazine articles and longer-form articles and reports Develop and grow industry contacts to help guide GRIP’s thought leadership in the healthcare space Assist with the creation of podcasts for GRIP on topics pertinent to healthcare Attend and report from healthcare industry events and act as GRIP’s and GR’s ambassador at such events – this will require the acquisition of deep expertise in GR products and technologies Support and collaborate with others by adding healthcare-related rules to GRIP’s proprietary Rules Navigator Participate in brainstorming events to develop new functionality/workflows that may improve GRIP or GR’s other products and improve the chances of these being adopted by organizations operating in the healthcare space Collaborate with other GR colleagues and departments (eg Sales, Marketing, etc.) to help the organization meet its business and financial objectives Ensure that all content published meets the high standards expected by our sophisticated and demanding readers Assist with other projects as needed Adhere to GR policy and legal and contractual guidelines About you Deep expertise and experience in the healthcare sector Interest in compliance, regulatory affairs and the technology underpinning the healthcare ecosystem Ability to listen to and build rapport with contacts, leads and sources Demonstrable ability to produce interesting content for a specialist professional audience A track record of independently generating content that differentiates a publication Experience of working autonomously Demonstrable research and writing experience and skills set Affinity for technology, systems and processes Outstanding attention to detail Logical thinker with excellent organisational skills Natural curiosity and desire to keep learning Principled, ethical approach to reporting and pride in one’s work High levels of motivation and energy Tenacity, determination, integrity and resilience Qualifications: 5+ years of professional work experience as a reporter, technical writer or researcher in the area of healthcare, pharmaceuticals ideally with a focus on regulatory and legal issues Compensation: Global Relay advertises the pay range for this role in compliance with applicable pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive health benefits program, including extended health coverage and short-term / long-term disability insurance. Employees receive annual allotted vacation days, which increase based on tenure. Other benefits include paid sick days, maternity/parental leave enhanced program, commuter benefits, corporate bonuses, and a 401(k)-retirement plan with company contribution matching. For employees based at our New York office, we provide additional perks and amenities to enhance your work experience including a subsidized meal program, courtesy of our in-house culinary team!Base salary range$100,000&mdash;$130,000 USDWhat you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

GRIP Reporter - Healthcare

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: Global Relay requires a product management leader to drive significant new capabilities for our Archive product portfolio. The Group Product Manager (GPM) assumes product ownership of several critical experiences within the Global Relay Archive product line and is responsible for managing and evangelizing their product strategy, driving product innovation and excellence within their teams, working with clients and across the business to discover, define and develop differentiating customer led products and capabilities. This role will focus on our core backend platform and its services to manage enterprise data into the Archive, enable capabilities for compliance and eDiscovery, and unlock the power of AI and machine learning models. Your success will provide direct impact and value to our enterprise clients from many industries including finance, insurance, healthcare, &amp; energy. GPM's are also responsible for leading a number of Technical Product Managers (TPM's), defining the strategic roadmap and representing this to the business. GPM's set the direction for the team and ensure that a culture of personal growth, safety and respect persists. Your responsibilities: Take responsibility for understanding how your product group fits within the wider product line to ensure business value and customer needs are delivered. Define the product vision, outcomes and roadmap for their product group in line with the organizational strategy and big-bets. Work with your partners within design, engineering, sales, marketing and customer success to discover, define and develop best in class product features and experiences. Understand and apply new trends and competitive best practices into their product roadmap and requirements to drive market differentiation. Communicate the business and customer value of your product roadmap, building consensus across multiple departments Responsible for the full-cycle management of their product group; including assessing the market, creating product strategy, vision and roadmap, planning releases and ensuring successful launch Develop appropriate tracking and reporting to analyze product performance post launch to evaluate future development opportunities Facilitate collaboration and alignment between cross-functional teams including other product teams, sales, marketing, customer success, design and engineering Collaborate effectively with Architects, and Engineering to break work down into small increments that can be released to market Coordinate as required cross-product dependencies Manage the product lifecycle, including successful launches and end-of-life activities Where needed, be able to document / define models, workflow diagrams, epics, user stories, acceptance criteria, and other suitable artefacts Support marketing, sales, and support through leading the development of go-to-marketing strategies and the maintenance of various technical marketing collateral Proactively lead your product team, promoting an inclusive and supportive culture, mentoring and supporting your team in their development About you: 3+ years of demonstrable senior product management experience leading teams ideally for a SaaS, enterprise software or compliance technology company 8+ years of product management experience, with direct responsibility for delivering customer facing features from scratch, underpinned by micro services, internal and external API integrations Able to effectively interface with customers and communicate effectively with stakeholders at all levels of an organization Experienced working with cross-functional teams that include engineering, sales, and marketing staff Strong product discovery capabilities, demonstrating experience in soliciting customer needs, business analysis, workflow design, domain modelling, use case modelling, and documentation Strong collaboration and problem-solving skills along with excellent verbal and written communication skills Experience working in a Lean/Agile development environment. Strong technical background is desired Passionate about developing people, mentoring and coaching to support personal growth, encouraging diversity of thought Compensation: Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.&nbsp; The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.&nbsp; For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!British Columbia - Base salary range$145,000&mdash;$170,000 CADWhat you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Group Product Manager: Archive

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: Global Relay requires a product management leader to drive significant new capabilities for our e-Comms Surveillance product portfolio. The Group Product Manager (GPM) assumes product ownership of several critical experiences and is responsible for managing and evangelizing their product strategy, driving product innovation and excellence within their teams, working with clients and internal business stakeholders to discover, define and develop differentiating customer led products and capabilities. This role will focus largely on expanding our e-Comms Surveillance product offering; enabling capabilities for compliance teams by unlocking the power of AI and machine learning models. A highly visible role, requiring a seasoned product leader, your success will be determined by your ability to work across a matrix environment, to deine and deliver impactful and value adding capabilities to our enterprise clients. GPM's are also responsible for leading a number of Technical Product Managers (TPM's), defining the strategic roadmap and representing this to the business. GPM's set the direction for the team and ensure that a culture of personal growth, safety and respect persists. Your responsibilities: Take responsibility for understanding how your product group fits within the wider product line to ensure business value and customer needs are delivered. Define the product vision, outcomes and roadmap for their product group in line with the organizational strategy and big-bets. Work with your partners within data science, design, engineering, sales, marketing and customer success to discover, define and develop best in class AI enabled product features and experiences. Understand and apply new trends and competitive best practices into their product roadmap and requirements to drive market differentiation. Communicate the business and customer value of your product roadmap, building consensus across multiple departments. Responsible for the full-cycle management of their product group; including assessing the market, creating product strategy, vision and roadmap, planning releases and ensuring successful launch. Develop appropriate tracking and reporting to analyze product performance post launch to evaluate future development opportunities. Facilitate collaboration and alignment between cross-functional teams including other product teams, sales, marketing, customer success, design and engineering. Collaborate effectively with Architects, and Engineering to break work down into small increments that can be released to market. Coordinate &nbsp;and drive as required the resolution of cross-product and business dependencies to ensure the successful launch of your product. Manage the product lifecycle, including successful launches and end-of-life activities Where needed, be able to document / define models, workflow diagrams, epics, user stories, acceptance criteria, and other suitable artefacts. Support marketing, sales, and support through leading the development of go-to-marketing strategies and the maintenance of various technical marketing collateral. Proactively lead your product team, promoting an inclusive and supportive culture, mentoring and supporting your team in their development. About you: 5+ years of demonstrable senior product management experience leading teams ideally for a SaaS, enterprise software or compliance technology company. 8+ years of product management experience, with direct responsibility for delivering customer facing features from scratch, underpinned by micro services and AI machine learning. Able to effectively interface with customers and communicate effectively with senior stakeholders at all levels of an organization. Experienced working with cross-functional teams that include product, engineering, design, sales, and commerical staff. Strong product discovery capabilities, demonstrating experience in soliciting customer needs, business analysis, workflow design, domain modelling, use case modelling, and documentation. Strong collaboration and problem-solving skills along with excellent verbal and written communication skills. Experience working in a Lean/Agile development environment. Strong technical background and evidence of working within a regulated environment is desired. Passionate about developing people, mentoring and coaching to support personal growth, encouraging diversity of thought. &nbsp; &nbsp;Compensation: Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.&nbsp; The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.&nbsp; For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!British Columbia - Base salary range$145,000&mdash;$170,000 CADWhat you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Group Product Manager: Surveillance

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: Global Relay is seeking a Head of Brand and Communications, who will be responsible for driving the brand and communications strategy across internal and external audiences. This role will build programs that reinforce our corporate strategy and brand positioning to attract, engage, and influence key audiences. This role will oversee a global team of brand and communications roles to create, execute, and monitor brand campaigns to amplify Global Relay's innovation and market leadership. The Head of Brand and Communications will also develop and support internal communication strategies to keep our employees informed and engaged on key business objectives. Your responsibilities: Manage company brand and reputation through compelling, on-brand communications Establish and drive a multi-channel public relations strategy Develop storytelling and messaging that drives awareness, education, and engagement Assemble and oversee a diversely skilled communications team Develop branding initiatives, internal communications, and external media relations Develop brand voice and maintain brand integrity across all platforms Create and launch press releases and marketing campaigns Track engagement across various platforms and make data-driven decisions Develop and support internal publications such as newsletters, releases, email announcements, etc. Manage a brand and communications budget Manage external agencies as needed &nbsp;About you: Broad experience across all facets of brand activation including brand identity, messaging development, campaign design, and media strategy Demonstrated knowledge and proficiency with PR Impeccable copywriting and copy-editing abilities Excellent verbal communication and presentation skills Experience in stakeholder/analyst/community engagement and launches Clear and concise communication with team members and senior management Organizational, planning, and project/campaign management skills with minimal guidance Strong and confident leadership skills Bachelor’s degree in English, Communications, Marketing, or a related discipline MBA or advanced degree in Communications, Marketing, or related field preferred 10+ years communications experience Experience managing digital content Previous experience in B2B, large enterprise software industry and SaaS Proficiency with Microsoft Office (Excel, PowerPoint, Word) Compensation: Global Relay advertises the pay range for this role in compliance with applicable pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive health benefits program, including extended health coverage and short-term / long-term disability insurance. Employees receive annual allotted vacation days, which increase based on tenure. Other benefits include paid sick days, maternity/parental leave enhanced program, commuter benefits, corporate bonuses, and a 401(k)-retirement plan with company contribution matching. For employees based at our New York office, we provide additional perks and amenities to enhance your work experience including a subsidized meal program, courtesy of our in-house culinary team!Base salary range$160,000&mdash;$200,000 USDWhat you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Head of Brand & Communications

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: The stability of our software is paramount given our customers rely on our services to keep them compliant. With this in mind, we are looking for a motivated individual to join our team and contribute to the smooth running of our live systems.&nbsp; We know that production incidents happen from time to time, but with your help and expertise we will reduce their impact and likelihood of re-occurrence, while taking the opportunity to continuously learn and improve. At Global Relay we run our software and platforms ourselves, leveraging a fully on premise ('on-prem') model, this provides the opportunity to learn and solve unique and interesting challenges. Your role will involve building up valuable domain knowledge including&nbsp; Global Relay's products and services. As part of this you will help identify areas of potential operational risk 'hot spots' and collaborate with cross functional teams to implement mitigating solutions. When a production incident occurs you will be motivated to take ownership,&nbsp; troubleshoot and liaise closely with other subject matter experts to fix the underlying issue.&nbsp; Your responsibilities: Given the varied nature of the role, your time will be split working across the following areas: Continuous learning:&nbsp;Keeping up to date with Global Relay's products and services and tracking their dependencies. Be an active participant in post incident reviews and contribute to knowledge bases to ensure we are continuously learning and improving Incident response:&nbsp;Troubleshoot and triage incidents effectively by reviewing monitoring output, log stack traces and knowledge bases. Action accordingly in line with severity. As part of incident response this will require out of hours support as part of a rota. Implementing operational best practices:&nbsp;&nbsp;Working with engineering teams including the DevOps community to ensure actionable run books are complete and accurate. Instrument automated end point checking, dashboards and alerting to help identify potential issues early. Operational Readiness:&nbsp;During the inception stages of a services, review operational readiness and advise accordingly&nbsp; Some of the technologies that you will interact with include: Observability: Grafana Labs stack, Zabbix&nbsp;&nbsp; Collaboration, knowledge base,&nbsp; ticketing and code versioning: Atlassian Suite Containerization/Virtualization: Docker/Podman Container Orchestration: Kubernetes&nbsp; CI / Automation execution: Jenkins Scripting: Python, Bash Operating Systems: Linux, Windows, iOS, Android Where you have knowledge gaps, training and shadowing opportunities will be provided. About You: You have an automation-first mindset. You enjoy sharing your knowledge and have a thirst for expanding your own technical horizons. You are able to work under pressure and you are a keen problem solver with a drive for finding efficient solutions to challenging problems.&nbsp; You enjoy working with others. A minimum of 4 years working in an Application Support or SRE role Hands on experience with observability platforms, Linux, scripting and container technologies Experience using code versioning systems You are comfortable in dealing with incidents under high pressure scenarios Experience with being on call as part of a rota Familiar with Kubernetes concepts You are comfortable collaborating with cross functional areas&nbsp;&nbsp; You are comfortable working with cross geographic teams Can understand code at a high level and are familiar with&nbsp; exception logs and stack traces as part of troubleshooting&nbsp;&nbsp; Nice to haves Familiar with Grafana Labs stack Experience troubleshooting applications running in Kubernetes Experience working in highly compliant industries e.g. Finance/Banking What you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Intermediate II Application Support Specialist

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: As an Intermediate C# Developer at Global Relay, you’ll be using leading edge technologies to build pioneering products that are used by tens of thousands of users globally to solve real world business problems. You will tackle interesting and engaging problems regarding scalability and high availability in big data environments. At Global Relay we are continuously pushing the boundaries of C# technology. This is an opportunity to work alongside some of the best C# developers in Vancouver and apply your craft in an environment that encourages creative thinking and autonomy. Our software is developed by small, focused, and agile teams of developers and QA. We encourage our developers to think beyond a single component to build complete system solutions. Challenge yourself by learning new technologies, and apply your skills across our different projects and application domains. If you are committed to code that is clean, well-tested, well-reviewed, performant, and secure then you’ll fit in around here. Your responsibilities:&nbsp; Work as part of an agile development team to write C# code for enterprise services Write unit and integration tests for your C# code Design, in collaboration with team, the software implementations that satisfy business requirements Collaborate with QA in development of test cases for C# code Develop deployment systems for C# based systems Document code and document detail designs Collaborate with product owners on user story generation and refinement Monitor and support operation of production systems Participate in knowledge sharing activities with colleagues About you: Minimum 5 years of C# developer experience Experience with multi-threaded programming and design patterns Experience with Java or another OOP language is an asset Experience with agile development methodologies Experience with test driven development,&nbsp;continuous integration systems, and&nbsp;dependency injection containers Experience with network protocols such as HTTP, TLS, TCP Experience with service-oriented architecture including Thrift, REST, and JSON Experience with object relational mapping architecture including T-SQL, NHibernate, Entity Framework Compensation: Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.&nbsp; The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.&nbsp; For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!British Columbia - Base salary range$80,000&mdash;$100,000 CADWhat you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Intermediate II C# Developer

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers. Your role: As an Intermediate II&nbsp;Developer you will be building artificial intelligence and machine learning solutions for Global Relay’s customers. Our solutions are developed by small, focused agile teams of developers and data scientists. You will contribute to the building of machine learning solutions and other infrastructure components that will be used&nbsp;on very large electronic communication archives in order to classify and understand communication content.&nbsp;You'll have the opportunity&nbsp;to work in machine translation, transcription, natural language processing, LLMs (large language models), and/or generative AI. You also get to tackle interesting and engaging problems related to scalability and high availability in big data environments. This is an opportunity to work alongside some of the best software developers in Vancouver and apply your craft in an environment that encourages creative thinking and collaboration. Your job:&nbsp; Work as part of an Agile development team to write Python code Document code and write detailed design documents Work with other developers and data scientists in the deployment of machine learning models, large language models, and other infrastructure components Design, in collaboration with team, the software implementations that satisfy business requirements Design, in collaboration with the architecture team, the system architectures that satisfy business requirements Write unit and integration tests for your code Collaborate with testers in development of test cases Develop deployment systems for Python based systems Collaborate with product owners on user story generation and refinement Participate in knowledge sharing activities with colleagues Monitor and support operation of production systems Mentor teammates via pairing, design review, and code review About you: 5-7 years of software development experience, shipping enterprise grade software in an Agile environment, ideally in Python (or comparable experience in other languages with a willingness to move to Python)&nbsp; Experience working with microservices Experience with web services technology such as REST, JSON, or Thrift Solid knowledge of software development principles, data structures, and design patterns Experience with multi-threaded programming and asynchronous programming&nbsp; Experience with unit testing and Test Driven Development (TDD) Experience with&nbsp;Continuous Integration/Continuous Delivery (CI/CD) Experience mentoring Junior developers Experience with any of the following is considered an asset: C++, Bash MLflow, Kubernetes, Docker, Milvus Compensation: Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.&nbsp; The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.&nbsp; For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!British Columbia - Base salary range$85,000&mdash;$100,000 CADWhat you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Intermediate II Software Developer - Artificial Intelligence

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers. Your role: As an iOS Developer at Global Relay, you will ll be using leading edge technologies to build pioneering products that are used by tens of thousands of users globally to solve real-world business problems. You also get to tackle interesting and engaging problems to do with user experience and interface design. At Global Relay we are continuously pushing the boundaries of mobile application development. This is an opportunity collaborate with amazing mobile developers and apply your craft in an environment that encourages creative thinking and autonomy. Our software is developed by small, focused agile teams of developers and testers. We encourage our developers to think beyond a single component to build complete system solutions. Challenge yourself by learning new technologies such as TCA and Swift UI. Apply your skills across our different projects and application domains. If you are committed to code that is clean, well-tested, well-reviewed, performant and secure, then you will fit in around here. Your responsibilities: Work as part of an agile development team to implement mobile applications for iOS devices to deliver enterprise services Write&nbsp;automated&nbsp;unit and integration tests for your code Design, in collaboration with other developers, product management and the user experience team, user interfaces and software implementations that satisfy business requirements Design, in collaboration with the architecture team, the system architectures that satisfy business requirements Collaborate with SDETs (Software Development Engineers in Test) in development of test cases for code Document code and detail designs Collaborate with product owners on user story generation and refinement Monitor and support operation of production systems Participate in knowledge sharing activities with colleagues About you: Minimum 2+ years of experience building native applications for Apple devices with Swift Excellent problem - solving skills and a love for technical challenges Understanding of the principles of computer science Solid understanding of OOP and SOLID principles, design patterns, algorithm design Strong architectural knowledge (TCA, Redux, Functional Reactive Programming, MVVM) and passionate about writing clean, modular and testable code Deep understanding of SwiftUI, UIKit, Foundation, structured concurrency and dependency injection Experience with source code management Experience working with RESTful APIs Ability to debate the pros and cons of different technical approaches and work independently Ability to provide insight into iOS development best practices and support decisions around framework and tool choices A strong sense of ownership in your work and a hunger to build something remarkable Focus on customer outcomes and making data-informed decisions A positive mindset, can do attitude, being proactive and a team player Nice to haves Experience with Objective C Contributions to open source projects Have one or more apps published in the App Store Post-secondary education in Computer Science, Engineering or a related subject Knowledge of Apple's Human Interface Guidelines and platform conventions What you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Intermediate iOS Developer

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role:&nbsp; Joining the Connectors product line as an Intermediate Java Developer at Global Relay, you’ll be using leading edge technologies to build pioneering products that are used by tens of thousands of users globally to solve real world business problems. You also get to tackle interesting and engaging problems to do with scalability and high availability in environments. At Global Relay we are continuously pushing the boundaries of Java technology. This is an opportunity to work alongside some of the best Java developers in London and apply your craft in an environment that encourages creative thinking and autonomy. Our software is developed by small, focused agile teams of developers and QA. We encourage our developers to think beyond a single component to build complete system solutions. Challenge yourself by learning new technologies, and apply your skills across our different projects and application domains. If you are committed to code that is clean, well-tested, well-reviewed, performant and secure then you’ll fit in around here. Your responsibilities: Work as part of an agile development team to write Java code for enterprise services Write unit and integration tests for your Java code Design, in collaboration with team, the software implementations that satisfy business requirements Collaborate with QA in development of test cases for Java code Develop deployment systems for Java based systems Document code and document detail designs Collaborate with product owners on user story generation and refinement Monitor and support operation of production systems Participate in knowledge sharing activities with colleagues The Tech Stack: Micro-services Container Platforms (Kubernetes, CRC, Docker) NoSQL DBs (Cassandra, Zookeeper, MongoDB) Large scale data processing (Kafka) Dependency injection frameworks (Spring) Grafana CI/CD Build tools: Maven, Git, Jenkins About You: Minimum 5 years of Java developer experience Experience with agile development methodologies Experience with test driven development Experience with continuous integration systems Experience with dependency injection containers Experience with network protocols such as HTTP, TLS, TCP Experience with service oriented architecture&nbsp; Experience with web services technology such as REST, JSON, or Thrift Experience with multi-threaded programming Experience with design patterns &nbsp;What you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Intermediate Java Developer

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.&nbsp; Your role: The Intermediate Web Developer is a member of a small, highly focused team, responsible for maintaining and improving the Global Relay corporate website including the information service website. This is an opportunity to work alongside some of the best developers in London and apply your craft in an environment that encourages creative thinking and autonomy. We encourage our developers to think beyond a single component to build complete system solutions. Challenge yourself by learning new technologies, and apply your skills across our different projects and application domains. If you are committed to code that is clean, well-tested, well-reviewed, performant and secure then you’ll fit in around here. You will be working very closely with the marketing &amp; design teams who will provide you the product requirements. &nbsp; Your responsibilities: Work as a part of an cross-functional and geo-located team to maintain &amp; implement new features of the corporate and information service websites Write unit and integration tests for your code Collaborate with UI &amp; interaction designers to translate mock-ups into a functioning web application that is accessible and responsive with exceptional usability Collaborate with testers in development of test cases for JavaScript code and in some cases developing test cases to address accessibility and responsive usability Collaborate with product owners on user story generation and refinement Assist attain optimised and efficient, and best in class performance on our public websites. Assist improve SEO, ensuring high performance of the sites across multiple regions.&nbsp; Develop the Content Management System to create easily usable systems for distributed authors About you: Required Experience: Understanding of HTTP request and response types Minimum 2 years of JavaScript development either vanilla and/or using one or more UI frameworks (React, Angular, Vue, JQuery, etc) Understanding of HTTP requests and responses Minimum 3 years of experience with HTML5 and CSS3 Minimum 2 years of experience with PHP Experience and proficiency with content management systems, ideally WordPress Awareness of design patterns and PHP inheritance Related web technologies like Sass/Less, AJAX and JSON Experience with git version control Experience with any of the following is a nice to have: Experience of using and creating Gutenberg Blocks Experience development using and awareness of Node task runners/pre-processors Awareness of coding standards and principles like dependency inversion (SOLID etc). Web Service API integration Experience with TDD environment (Test Driven development) Unit testing with PHPUnit and/or a JS test framework eg Mocha, Jasmine/Jest, React Test Worked in an agile environment (Epics, User Stories, Tasks). &nbsp;What you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Intermediate PHP Web Developer

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: &nbsp; The Intermediate React Developer is a member of a small, highly focused team, responsible for building a modern, sophisticated applications, using leading edge technologies. This is an opportunity to work alongside some of the best developers in London and apply your craft in an environment that encourages creative thinking and autonomy. We encourage our developers to think beyond a single component to build complete system solutions. Challenge yourself by learning new technologies, and apply your skills across our different projects and application domains. If you are committed to code that is clean, well-tested, well-reviewed, performant and secure then you’ll fit in around here. &nbsp; Your responsibilities: &nbsp; Work as a part of an agile development team, to design and implement a fully-interactive, single-page style web application Write unit and integration tests for your code Collaborate with interaction designers to translate mock-ups into a functioning web application that is accessible and responsive with exceptional usability Collaborate with testers in development of test cases for JavaScript code Collaborate with product owners on user story generation and refinement Participate in knowledge sharing activities with colleagues &nbsp; About you: &nbsp; Minimum 3 years of JavaScript development experience in an Agile environment, building web applications utilizing web service APIs Strong knowledge of React.js, JavaScript, HTML 5, CSS 3 and related web technologies like Sass/Less, AJAX and JSON Experience writing functional tests using web testing frameworks Experience with any of the following is an asset: JavaScript frameworks, such as ExtJS, Angular or Vue.js Linux Selenium Unit testing with Mocha or Jasmine/Jest Enterprise application development What you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Intermediate React Developer (React.js/JavaScript)

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: &nbsp;As a Software Development Engineer in Test (SDET) you will be part of a small, highly focused team responsible for delivering an internal and customer-facing native mobile application. The team comprises of a technical product manager (TPM), four senior software developers and an SDET; and you will collaborate with them, and relevant backend teams. Your will work will consist of building and maintaining comprehensive automated tests for the frontend application, including (but not limited to) component, UI journey and end-to-end tests. Your duties will also include writing detailed test cases and test plans, raising bugs as needed and managing devices and test data. Furthermore, some manual testing is required. You will be instrumental in the construction and maintenance of your team’s automation frameworks and coverage to attain industry leading test practices. You will support the team’s testing efforts to ensure quality of coverage, quality of code and quality of delivery. Your responsibilities: Define and automate test cases that verify product requirements Write code to support development of automated frameworks and tests Contribute to decisions in the architecture and design of test frameworks Pair with developers in designing contract tests for both consumer and producer Perform Cross browser testing Participate in test execution, issue identification and resolution in support of the release Maintain test infrastructure and tools Participate in team planning and story grooming Conduct code reviews, improve and maintain quality of the automation code Conduct test reviews, improve and maintain quality of the test coverage Document the automation framework, tools and infrastructure About you: Minimum 3 years of experience in test development Excellent understanding of Swift Excellent understanding of testing practices in an agile environment Excellent understanding of iOS ecosystem Experience with XCUITest Experience with any of the following is an asset: Network principles and protocols such as HTTP, TLS and TCP. Web services technology such as REST and JSON. Continuous integration systems such as Jenkins. Knowledge of Appium. What you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Intermediate SDET (iOS)

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: As a QA Automation Engineer, you will be part of a small, highly focused team responsible for delivery of highly scalable and robust services within Global Relay’s platform. You will work directly in code to design testing solutions for web applications and API services of a large scale system. You will support the team’s release and testing efforts while growing and maintaining automated coverage and frameworks. Your responsibilities: Define and automate test cases that verify product requirements Write code to support development of automated frameworks and tests Contribute to decisions in the architecture and design of test frameworks Participate in test execution, issue identification and resolution in support of the release Maintain test infrastructure and tools Participate in team planning and story grooming Conduct code reviews, improve and maintain quality of the automation code Conduct test reviews, improve and maintain quality of the test coverage Document the automation framework, tools and infrastructure About you: Minimum 3 years of automation development experience Strong understanding of the Java language and object oriented principles Experience with testing practices in an agile environment Experience with unit testing frameworks such as JUnit Experience testing backend systems or APIs Experience with any of the following is an asset: Testing performance with JMeter or similar tools Web services technology such as REST, JSON or Thrift Testing web applications with Selenium WebDriver Big data technology such as Hadoop, MongoDB, Kafka or SQL Network principles and protocols such as HTTP, TLS and TCP Continuous integration systems such as Jenkins or Bamboo Continuous delivery concepts What you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Intermediate SDET (Java)

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: As an Android Developer at Global Relay, you’ll be implementing a market leading enterprise messaging application. You will get to tackle interesting and engaging problems to do with scalability and integration into Global Relay’s high availability and fully compliant big data environments. This is an opportunity to work alongside some of Vancouver’s best Mobile developers and SDETs in one of our focused agile teams. We encourage our developers to think beyond a single component to build complete system solutions. Make key contributions by implementing new components and features and get exposed to the latest technologies such as Kotlin and dynamic feature delivery. Your responsibilities: Work as a member of an agile development team implementing leading edge mobile applications for Android devices Collaborate with the architecture team, other developers, product management, and the UX team to design and implement enterprise messaging solutions Collaborate with product owners on user story generation and refinement Collaborate with SDETs in development of test cases and automation Document code and detail designs Provide mentorship and participate in knowledge sharing activities with colleagues About you: Post-secondary education in Computer Science, Engineering or a related subject Minimum 2 to 8+ years of experience building mobile applications Experience developing native Android applications and familiarity with Android SDK Experience developing client/server interactions, with DevOps expertise also being an asset Good knowledge of the mobile landscape, architectures, trends, and emerging technologies Proven debugging and problem-solving abilities across complex software systems Compensation: Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.&nbsp; The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.&nbsp; For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!British Columbia - Base salary range$70,000&mdash;$130,000 CADWhat you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Intermediate/Senior Android Developer

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: As a Global Relay DevOps engineer you will be integrated with a software engineering team to develop on premise ('on-prem') solutions while leveraging DevOps best practices. Your role will involve designing, implementing and supporting automated and scalable solutions.&nbsp; Your contribution will have an immediate impact of enabling efficient delivery of world leading software to our customers. &nbsp;The role involves cross-team collaboration; you will be working closely with members of your own team as well as other development teams and key stakeholders to ensure seamless delivery of software. Your responsibilities: Given the varied nature of the role, your time will be split working across the following areas: Automation: Designing, enhancing and implementing reusable CI (Continuous Integration) &amp; CD (Continuous Delivery) solutions using industry best current practices. Operations: Monitoring and ensuring smooth operation of production and test environments by building dynamic dashboards and alerting rule sets Collaboration and Sharing: Collaborating with cross functional teams and finding opportunities to automate their requirements early in the development lifecycle. Sharing your knowledge and solutions within the DevOps community to maximise efficiencies and standardisation. Service Reliability: Troubleshooting and problem solving by reviewing dashboards and logs to resolve issues and implementing solutions to stop them from reoccurring. Deployments:&nbsp;Writing and running deployment automation tools using Helm, Ansible or others Platform Integration:&nbsp;With technologies such as Kafka and Kubernetes&nbsp; Some of the technologies that you will be interacting with include: Containerisation and virtualisation: Docker, Podman, Kubernetes, VMWare Operating Systems: Linux or iOS Continuous Integration/Build and deployment automation: Jenkins, SonarQube, Artifactory, Bitbucket,&nbsp;Maven, Xcode Build, Helm Instrumentation and monitoring: Loki, Prometheus, Grafana, Mimir, Tempo Tracing Languages and frameworks: Bash, Java or Kotlin, Groovy, Python, ReactJS, Swift Where you have knowledge gaps, training and mentoring will be provided. About you: You have an automation-first mindset. You enjoy sharing your knowledge and have a thirst for expanding your own technical horizons. You are able to work under pressure and you are a keen problem solver with a drive for finding efficient solutions to challenging problems. Minimum 3 years of hands on experience (or 5 years minimum for senior level) with each of the following: Python, shell scripting Linux Containerisation (Docker/Podman) CI/CD tools such as Jenkins, Bamboo, GitLabCI, CircleCI, TravisCI Experience applying DevOps practices Experience in an operational environment with a solid understanding of distributed systems and troubleshooting network-related issues Excellent understanding of software delivery practices such as Git branching models and configuration management It is nice if you have the following: Experience using Kubernetes Working knowledge of Kafka Experience with Xcode / Swift / App Store Connect (highly desirable) Experience working in a highly regulated environment Practical experience of software delivery practices such as feature toggling, no-downtime deployments and blue-green deployments Knowledge of security best practices within the software development lifecycle Experience with agile development methodologies Excellent knowledge of build tools such as Maven/Gradle &nbsp;What you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Intermediate/Senior DevOps

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: As a DevOps/SRE, you will be responsible for the reliability and smooth operation of your service in both production and test environments. At Global Relay we use leading edge technologies to deploy and manage&nbsp;1000's of servers and the infrastructure that delivers highly scalable and available services. The role involves cross-team collaboration and communication; you will be working closely with key stakeholders to ensure that product requirements are met. This is an opportunity to influence the design and implementation of systems at scales that many do not get a chance to work at. Your job: Ensure service reliability and up-time in production and test environments Be on-call and provide 3rd level troubleshooting support when required Monitoring up-time and performance of production systems Executing common sysadmin (system administration) tasks such as applying patches and report generation and some DB administration Occasionally help out in improving&nbsp;tools to reduce repetitive work and improve consistency About you: 3+ years' experience as a production operations or SRE or similar role Understanding of software systems concepts such as networking, firewalls, protocols, databases and more Experience with: Linux Teams: Linux (CentOS preferred), Bash&nbsp;and Maven/Gradle Window Teams: Windows, PowerShell&nbsp;and Nuget RDBS and NoSQL DBs such as Ms SQL, Cassandra CI/CD tools such as Jenkins or Bamboo Infrastructure as Code tools such as Ansible or Puppet Containerization/Virtualization technology such as Docker, VMware or OpenShift Kubernetes Load balancing tools such as HA-Proxy, Nginx or F5 Experience with the following would be considered an asset: Experience with any of these: Cassandra, Zookeeper, Hadoop, Kafka, Ms SQL, or MongoDB Experience leading or mentoring others Understanding of software delivery practices such as feature toggling, no-downtime deployment Compensation: Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.&nbsp; The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.&nbsp; For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!British Columbia - Base salary range$65,000&mdash;$130,000 CADWhat you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Intermediate/Senior DevOps, Site Reliability (Linux)

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: As an iOS Developer at Global Relay, you’ll be using leading edge technologies to build pioneering products that are used by tens of thousands of users globally to solve real-world business problems. You also get to tackle interesting and engaging problems to do with user experience and interface design. At Global Relay we are continuously pushing the boundaries of mobile application development. This is an opportunity to collaborate with amazing mobile developers and apply your craft in an environment that encourages creative thinking and autonomy. Our software is developed by small, focused, agile teams of developers and testers. We encourage our developers to think beyond a single component to build complete system solutions. Challenge yourself by learning new technologies such as TCA and Swift UI. Apply your skills across our different projects and application domains. If you are committed to code that is clean, well-tested, well-reviewed, performant and secure, then you’ll fit in around here. Your responsibilities: Work as part of an agile development team to implement mobile applications for iOS devices to deliver enterprise services Write&nbsp;automated&nbsp;unit and integration tests for your code Design, in collaboration with other developers, product management and the user experience team, user interfaces and software implementations that satisfy business requirements Design, in collaboration with the architecture team, the system architectures that satisfy business requirements Collaborate with SDETs (Software Development Engineers in Test) in development of test cases for code Document code and detail designs Collaborate with product owners on user story generation and refinement Monitor and support operation of production systems Participate in knowledge sharing activities with colleagues About you: Minimum 2 to 5+ years of experience building native applications for Apple devices with Swift Excellent problem-solving skills and a love for technical challenges Understanding of the principles of computer science Solid understanding of OOP and SOLID principles, design patterns, algorithm design Strong architectural knowledge (TCA, Redux, Functional Reactive Programming, MVVM) and passionate about writing clean, modular and testable code Deep understanding of SwiftUI, UIKit, Foundation, structured concurrency and dependency injection Experience with source code management Experience working with RESTful APIs Ability to debate the pros and cons of different technical approaches and work independently Ability to provide insight into iOS development best practices and support decisions around framework and tool choices A strong sense of ownership in your work and a hunger to build something remarkable Focus on customer outcomes and making data-informed decisions A positive mindset, can do attitude, being proactive and a team player Nice to have: Experience with Objective C Contributions to open source projects Have one or more apps published in the App Store Post-secondary education in Computer Science, Engineering or a related subject Knowledge of Apple's Human Interface Guidelines and platform conventions Compensation: Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.&nbsp; The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.&nbsp; For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!British Columbia - Base salary range$80,000&mdash;$130,000 CADWhat you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Intermediate/Senior iOS Developer

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: As an Intermediate Software Developer in Test (SDET), you will be part of a small, highly focused team responsible for delivery of highly scalable and robust services within Global Relay’s platform. You will work directly in code to design testing solutions for web applications and API services of a large-scale system. You will support the team’s release and testing efforts while growing and maintaining automated coverage and frameworks. Your responsibilities: Define and automate test cases that verify product requirements Write code to support development of automated frameworks and tests Contribute to decisions in the architecture and design of test frameworks Participate in test execution, issue identification and resolution in support of the release Maintain test infrastructure and tools Participate in team planning and story grooming Conduct code reviews, improve and maintain quality of the automation code Conduct test reviews, improve and maintain quality of the test coverage Document the automation framework, tools and infrastructure About you: Minimum 3 years of automation development experience Strong understanding of Java, JavaScript Experience with testing practices in an agile environment Experience with testing frameworks such as Selenium, Webdriver IO, JUnit, Mocha or MSTest Experience with any of the following is an asset: Testing backend systems or APIs with tools such as Postman or REST-assured Testing performance with JMeter or similar tools Familiarity with .NET core Familiarity with Python Web services technology such as REST or JSON Big data technology such as Kafka, Hadoop, MongoDB or SQL Continuous integration systems such as Jenkins or Bamboo Compensation: Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.&nbsp; The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.&nbsp; For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!British Columbia - Base salary range$60,000&mdash;$90,000 CADWhat you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Intermediate Software Developer in Test

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: As a Software Developer in Test (SDET), you will be part of a small, highly focused team responsible for the delivery of highly scalable and robust AI and Machine Learning services within Global Relay’s platform. You will work directly with developers to help them design testing solutions and test their own code and applications. You will observe testing efficacy and quality of coverage, code and delivery, and, where necessary, help make improvements by researching, promoting and implementing industry leading test practices. &nbsp; Your responsibilities:&nbsp; Participate in team planning and story grooming Provide training, mentorship and support to developers and other members on the team Provide suggestions to improve quality, coverage, test automation, and test processes Oversee, consult and participate in test planning, execution, issue identification and resolution, and results reporting in support of the release Conduct code reviews, and help improve and maintain quality of the application and testing code Contribute to active testing and the design, development and maintenance of test automation frameworks, infrastructure and tools Ensure that automation frameworks, tools and infrastructure are documented &nbsp; About you: Minimum 3 years of work experience in a dedicated testing role Dynamic personality that can explore, learn fast, chart a course and act quickly Fast learner, good communicator and collaborator Strong understanding of testing practices and quality processes in an agile environment Strong understanding of structured programming languages such as Java or Python Experience with testing frameworks such as Junit or Pytest Experience with any of the following is an asset: Testing machine learning algorithms, large language models, and AI applications Testing backend systems in-code with mocks Testing vector databases Testing performance with Gatling, Locust or similar tools Generating and optimizing test data Automating testing in Continuous Integration systems such as Jenkins or Bamboo Compensation: Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.&nbsp; The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.&nbsp; For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!British Columbia - Base salary range$60,000&mdash;$90,000 CADWhat you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Intermediate Software Developer in Test - AI

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers. Your role: As a Software Developer in Test (SDET), Front-End, you will be part of a small, highly focused team responsible for delivery of leading edge React based applications that are part of Global Relay’s platform. You will work directly in code to design efficient and robust testing solutions for our React micro front-end applications. You will drive continual improvement in your team’s automation frameworks and coverage while mentoring other SDETs in the team on industry leading test practices. You will support the team’s testing efforts to ensure quality of coverage, quality of code and quality of delivery. Your responsibilities:&nbsp; Define and automate test cases that verify product requirements Write code to support development of automated frameworks and tests Contribute to decisions in the architecture and design of test frameworks Pair with developers in designing contract tests for both consumer and producer Perform Cross browser testing Participate in test execution, issue identification and resolution in support of the release Maintain test infrastructure and tools Participate in team planning and story grooming Conduct code reviews, improve and maintain quality of the automation code Conduct test reviews, improve and maintain quality of the test coverage Document the automation framework, tools and infrastructure About you: Minimum 3 years of experience in test development Strong understanding of JavaScript and Java Strong understanding of testing practices in an agile environment Experience with Selenium WebDriver and Cypress. Experience with any of the following is an asset: Experience with contract testing (PACT preferable) Understanding of testing Library family of packages Understanding of Micro front end architectures. Network principles and protocols such as HTTP, TLS and TCP Web services technology such as REST, JSON or Thrift Continuous integration systems such as Jenkins or Bamboo What you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Intermediate Software Development Engineer in Test (Typescript)

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: Global Relay delivers enterprise services to 23,000 customers in 90 countries, including 22 of the top 25 global banks. Our infrastructure teams provide fantastic opportunities to System Administrators who are passionate about maintaining reliable Linux systems with a strong interest in automation, performance and security. We are seeking a highly motivated engineer with deep expertise in architecting, deploying, and automating on-premises Kubernetes clusters, including infrastructure provisioning, CI/CD integration, and cluster lifecycle management. Deploy, manage, and maintain highly available Kubernetes clusters (on-prem and/or cloud). Automate cluster provisioning, upgrades, patching, and scaling. Configure and manage networking, storage, ingress and namespaces within Kubernetes. Implement and maintain monitoring, logging, and alerting solutions for clusters and workloads. Troubleshoot and resolve issues related to pods, nodes, control plane components, and application deployments. Document infrastructure, configurations, and operational processes. Participate in on-call rotation and incident response processes. "Automate all the things" Your responsibilities: Assist in the design (major or incremental) of Kubernetes infrastructure Assist in the provisioning of Kubernetes infrastructure Identify, troubleshoot, diagnose, and correct systems related issues as they arise Monitor and review dashboards, logs, and critical alerts to ensure system issues are identified, escalated, and addressed as quickly as possible Provide ongoing operational support and work closely with team members on issue resolution Manage and administer incident, problem, and service request queues Develop and maintain system use guides, run books, and other documentation as needed Evaluate and determine opportunities for automation and implementation About you: We are looking for someone who is willing to grow in the role and extend their Kubernetes skill set as our infrastructure continues to evolve to meet our future architectural goals 3+ years of hands-on experience managing Kubernetes clusters in production Strong understanding of Kubernetes internals (control plane, scheduler, kubelet, etc.) Experience with on-premises Kubernetes (e.g., kubeadm, RKE, OpenShift) and/or managed services (EKS, GKE, AKS) Proficiency in Linux systems administration and containerization (Docker) Enjoys automating away manual tasks using scripting (Bash, Python, etc.) and configuration management tools such as Ansible A problem solver who takes initiative, is pro active and Comfortable digging through open source code to find answers Ability to analyze complex systems and problems and express them in simple terms Experience in troubleshooting networking issues Experience working in Agile based teams A problem solver who takes initiative and is pro active Effortlessly self-motivates while working on team-based projects A well organized, thorough and detail oriented person Able to keep the "bigger picture" in mind while prioritizing conflicting demands and tasks Confident enough to voice your opinion, ask questions and not afraid to suggest a better solution, without being abrasive Enjoys collaborating with others, including other functional teams to implement automated, scalable, stable and efficient infrastructure Nice to haves: Completion of the Certified Kubernetes Administrator (CKA) exam&nbsp; Experience in working within on-premise infrastructure Understanding of software delivery practices such as feature toggling, no-downtime deployment Experience researching and advising on new technology implementations &nbsp; &nbsp;Compensation: Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.&nbsp; The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.&nbsp; For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!British Columbia - Base salary range$65,000&mdash;$130,000 CADWhat you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Kubernetes/ DevOps System Administrator

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: As a Lead Software Development Engineer in Test (SDET), you oversee testing resources on a small, highly focused team responsible for delivery of highly scalable and robust services within Global Relay’s platform. You are responsible to ensure appropriate and efficient testing strategies are applied in your areas of responsibility, with a focus on shift-left testing principles. You will drive continual improvement in your team’s automation frameworks and coverage while mentoring other SDETs in the team on industry leading technologies and test practices. You will guide and participate hands-on in the team’s testing efforts to ensure quality of coverage, quality of code and quality of delivery. Your responsibilities: Manage performance assessments and hiring for a small team of SDETs Drive the team’s testing and automation strategies Define and organize the teams test planning for releases Design and coding of automation frameworks, tests and tools Participate in team planning and story grooming Participate in test execution, issue identification and resolution in support of the release Propose and implement improvements to automation and test processes Develop and maintain shared testing libraries Provide training, mentorship and support to other members on the team Conduct code reviews, improve and maintain quality of the automation code Document the automation framework, tools and infrastructure About you: Minimum 8 years of experience in test development Minimum 2 years of experience leading a small team Strong understanding of the Java language and object oriented principles Expertise applying test practices in an agile environment Experience with unit testing frameworks such as JUnit Experience testing backend systems or APIs Experience with any of the following is an asset: Testing performance with JMeter or similar tools Web services technology such as REST, JSON or Thrift Testing web applications with Selenium WebDriver Big data technology such as Hadoop, MongoDB, Kafka or SQL Network principles and protocols such as HTTP, TLS and TCP Continuous integration systems such as Jenkins or Bamboo Continuous delivery concepts What you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Lead Software Development Engineer in Test (Java)

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: As a Lead Software Development Engineer in Test (SDET), you oversee testing resources on a small, highly focused team responsible for delivery of highly scalable and robust services within Global Relay’s platform. You are responsible to ensure appropriate and efficient testing strategies are applied in your areas of responsibility, with a focus on shift-left testing principles. You will drive continual improvement in your team’s automation frameworks and coverage while mentoring other SDETs in the team on industry leading technologies and test practices. You will guide and participate hands-on in the team’s testing efforts to ensure quality of coverage, quality of code and quality of delivery. Your responsibilities: Manage performance assessments and hiring for a small team of SDETs Drive the team’s testing and automation strategies Define and organize the teams test planning for releases Design and coding of automation frameworks, tests and tools Participate in team planning and story grooming Participate in test execution, issue identification and resolution in support of the release Propose and implement improvements to automation and test processes Develop and maintain shared testing libraries Provide training, mentorship and support to other members on the team Conduct code reviews, improve and maintain quality of the automation code Document the automation framework, tools and infrastructure About you: Minimum 8 years of experience in test development Minimum 2 years of experience leading a small team Strong understanding of the Java language and object oriented principles Expertise applying test practices in an agile environment Experience in working with Python Experience with unit testing frameworks such as JUnit Experience testing backend systems or APIs Experience with any of the following is an asset: Testing performance with JMeter or similar tools Web services technology such as REST, JSON or Thrift Testing web applications with Selenium WebDriver Big data technology such as Hadoop, MongoDB, Kafka or SQL Network principles and protocols such as HTTP, TLS and TCP Continuous integration systems such as Jenkins or Bamboo Continuous delivery concepts What you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Lead Software Development Engineer in Test (Java/Python)

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: As a Lead at Global Relay, you will be overseeing developers in a small, highly focused team employing leading edge technologies to build pioneering products that are used by tens of thousands of users globally to solve real-world business communication and messaging problems. At Global Relay we are continuously pushing the boundaries of application development, and you as the Lead will be in one of the driving seats. Your responsibilities: Strong Java skills Lead a team of developers who like to ship product and welcome challenging and complex engineering problems in an Agile environment Instantiate a culture of knowledge sharing and avoid knowledge hoarding Mentor and guide the professional and technical development of your team members Provide continuous feedback, address underperformance, and recognize the individual strengths and contributions of your team members Instil a spirit of continuous improvement in the team’s code, architecture, and processes Work with product managers to ensure the teams are delivering an accurate product build and work with project managers to ensure the schedules and controls for the development teams are met Work with appropriate stakeholder to ensure production issues are resolved quickly Own your team's deliverables and product quality. Ensure we continue to ship scalable, highly-available, and world class products to our customers Help your team build relationships across functions with QA, Operations, Support and other teams to ensure Global Relay’s continuing success Be a hands-on development team manager who will spend up to 50% of their time in design reviews, sprint planning and other Agile artefacts. Some active coding is a requirement for this role. Appreciate and advocate for information security and secure coding practices About you: An BSc in Computer Science, Engineering, or an equivalent relevant experience 8 years of development experience, shipping enterprise grade software, using multiple frameworks and languages with a particular focus on Java 2+ years of experience as a hands-on development team manager Demonstrated track record leading geographically dispersed teams Demonstrated track record of being a change agent, leaving every team and process better than you found it Strong communication and consensus building skills Skills in language, framework, and toolset agnostic Prior exposure to external audits Experience with full stack SaaS development Experience with advanced web applications Experience with API development in service and resource-oriented architectures Experience with large complex databases and data quality and lifecycle issues Experience with mobile applications a plus What you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Lead, Software Development (Java)

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: We are looking for a Lead UX Designer to join our design team at Global Relay. You will be hands on, pragmatic, and confident leading complex design work. You will help shape new AI powered experiences across our Archiving platform and collaborate closely with designers, product managers, and engineers to ensure what we ship is thoughtful and useful for our clients. The team You’ll be part of a growing design team spread across London, Vancouver, and New York. We work closely together but give people autonomy to own their work. The environment is friendly, fast-paced, and focused on doing great work. Location This role is based in Vancouver, hybrid (2 days in the office per week).&nbsp; &nbsp; Your responsibilities: Lead Design You will take ownership of UX design across key parts of our AI project, from discovery all the way to exploration and delivery. You will define user journeys, create clear documentation and new patterns where needed, and work with our engineering team to bring it to life. You will not manage people directly, but you will lead by example by supporting other designers through peer feedback, design reviews, and helping to keep the quality high across the board You will coordinate closely with your UX manager and the cross functional teams to align design work with user requirements, business goals and timelines. Apply design thinking to AI functionality This is a critical role in shaping how we design for AI. You will need to understand how AI impacts usability, trust, transparency, and user control. &nbsp; About You: Strong end-to-end UX design experience across research, interaction design, and usability testing Ability to lead cross functional projects and collaborate with cross-functional teams Good understanding of how to design for and with AI technologies Clear, structured communication and documentation skills University degree in psychology, human-computer interaction, or other UX related field Nice to have&nbsp; Experience in enterprise or compliance industries Experience in banking or finance &nbsp;Compensation: Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.&nbsp; The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.&nbsp; For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!British Columbia - Base salary range$110,000&mdash;$150,000 CADWhat you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Lead UX Designer

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: Are you ready to lead a team that drives growth and innovation? As Manager of Data Services at Global Relay, you’ll provide direction, guidance, and strategic insight to shape the department’s future. You’ll create and execute strategies, align roadmaps with the wider business, and be a strong advocate for Data Services across the organization. In this role, you’ll lead a talented team of client-facing members and technical specialists, balancing both the commercial and technical sides of the business. You’ll ensure top-quality customer service, optimize workflows, and manage all departmental resources - including recruitment, learning and development, performance management, and career progression. This is a dynamic role for someone with excellent people and communication skills, who can quickly grasp technical concepts and confidently collaborate with teams across Global Relay. If you thrive on leadership, problem-solving, and driving results, this is your opportunity to make an impact. Your responsibilities: People Lead by example, fostering a positive team culture and strong relationships though approachability and support Use leadership as a tool for growth by coaching, mentoring and developing future leaders Manage all aspects of departmental human resourcing and learning development, including recruitment, performance management and career progression of team members. Ensure adequate headcount, staffing and training are forecasted and in place to meet current and upcoming major initiatives Act as an escalation and authoritative point of contact for other departments at Global Relay. Actively handles internal and customer related conflict, and resolves them with emotional intelligence and consideration of the department and organizational ecosystem Perform regular touchpoints with departmental Team Leads to provide status updates, ensure issues are raised, and visibility provided. Proactively work with the Team Leads to identify priority items and have them addressed in the required timeframe Attending regular sync-ups with fellow managers and senior leaders from other teams that impact or are impacted by Data Services. Build and maintain strong relationship with relevant peers to optimize cross departmental knowledge transfer and workflow Process Create, drive and evolve the department’s strategic vision. Translating organizational roadmap and initiatives into actionable and structured departmental goals and tasks Lead the execution of any change initiatives to best position the department to respond to future trends and needs by developing and communicating a strategic roadmap Owning the end-to-end accountability for the delivery of department services. Be the authoritative expert for the department on commercial, operational and technical components. Mitigate and manage risk; look for and execute on opportunities to drive departmental growth and its impact on other parts of the business Mine data to effectively measure value, unearth issues and opportunities for innovation. Generate and assess department metrics, with the aim of reviewing operational performance and providing transparency to track progress and determine improvement needs Work successfully with a wide variety of cross-functional internal teams to advocate for and resolve customer issues Collaborate with senior management to contribute to the product and business roadmap and ensure the delivery of complete and assigned solutions Technology Understand the design, business logic, and technical architecture of Global Relay platform components and how those components interact with and impact the department. Own and lead the strategic development of new features and enhancements as required by the department Communicate feature requests into requirements, models, workflow diagrams, user stories, acceptance criteria, and other suitable artifacts Work with Product &amp; Program Management, Development, and other relevant departments to identify and coordinate cross-component dependencies throughout the development process. Actively remove obstacles blocking progress and ensure initiatives are delivered within schedule Ensure relevant new product releases are complimented with timely announcements, training, documentation, and short/long-term support. Ensure product updates and requirements are cascaded into the department’s system architecture, knowledge base and to client-facing documentation Work with Global Relay’s Enterprise Data Services Team to develop an understanding of their infrastructure and facilitate integration with Data Services operational workflow. Ensure the scope of those engagements are clearly documented with all stakeholders Work with the leadership, technology architecture, application development, implementation and operations teams to help Data Services achieve optimal production environment that meets current and future business needs and objectives Assess, adopt and integrate new systems and technologies as per evolving security and audit requirement About you: Post-secondary education; undergraduate degree in a relevant field. Graduate or Post-Graduate Degree in management or similar is desirable 10+ years of managerial experience, preferably in a large, dynamic and significant revenue generating team in the information technology sector Understanding of cloud solutions and prior experience of working with confidential customer data in regulated industries preferred Strong experience managing technical components and issues. Demonstrate ability, comfort and curiosity to comprehend and articulate technical as well as business requirements Adaptability in working with multiple and cross-functional teams on initiatives with varying degrees of flexibility/rigidity at different points in the organizational roadmap Demonstrates ability to assess customer needs and deliver appropriate solutions Strategic mindset with the ability to influence, engage and build trust with executive stakeholders Experience managing and expanding a global team located in different offices Proven ability to effectively manage time, workload and shifting priorities in a fast-paced, dynamic environment with a strong attention to detail Resourceful, with strong analytical and problem-solving skills and significant attention to the smallest details Excellent verbal and written communications skills. Ability to write and speak English fluently, with strong editing skills. Previous legal, technical, and/or business communication writing experience desirable Enthusiastic, strong work ethic and positive attitude Excellent active listening, negotiation and presentation skills at the highest level Highly proficient with Microsoft Office, specifically Excel and Outlook Technical/desktop trouble-shooting skills and computer proficiency Compensation: Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.&nbsp; The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.&nbsp; For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!British Columbia - Base salary range$100,000&mdash;$130,000 CADWhat you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Manager, Data Services

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: The Network Security Specialist – L2 is responsible for assisting in engineering, long term strategies, planning, integration, and deployments pertaining to the IT Network. They will work closely with all members of the IT Operations team to continuously design, evolve, build, and ensure the integration, manageability, and security of highly available systems and applications.&nbsp; Working closely with other units, they will ensure that the design of Global Relay’s IT Networks integrate with other technologies such as storage, virtualization, containerization, and any and all systems and services. &nbsp; Your responsibilities: Participate in the development and engineering of long term strategies for the IT Network. Utilize ‘Systems Thinking’ to understand interdependencies both within the IT Network and Infrastructure, and throughout Global Relay’s interests. Work closely with Operations and Development teams to identify, troubleshoot, diagnose, and correct system related issues as they arise. Participate in formulating and implementing innovative techniques for achieving and maintaining a high level of client satisfaction in conjunction with organizational effectiveness. Collaborate with Operations and Development teams to identify opportunities for improved service, efficiency, security, and resiliency. Participate in strategic planning initiatives as well as selection, installation, operationalizing, and ongoing support of infrastructure enhancements. Participate and support change management activities. Provide support to business users and key stakeholders as needed. Participate in the creation of documentation including: Runbooks, how-to user guides &amp; technical how-to support guides, and Method of Procedures (MoP). Support and evolve the monitoring and reviewing of system dashboards and critical alerts to ensure system issues are identified, escalated, and addressed as quickly as possible. Identify, evaluate and make recommendations on opportunities for the implementation of automation. Provide support for all Systems Administration, escalated incidents or problem related items. Utilize acquired knowledge to balance user requirements, available resources, organizational goals and objectives while striving to maintain top quality client service. &nbsp; About you: &nbsp; Minimum of 5+ years’ experience in a Network Specialist capacity. Experience with complex enterprise network architecture planning, design, and implementation. Experience with troubleshooting &amp; resolving complex technical problems, management reporting, and documentation (how-to, processes and procedures, MoP). Proven ability to self-manage and balance assigned work meeting deliverables as scheduled. Solid knowledge and experience in deploying and managing Linux. Experience in network configuration of Aruba, HPE, Arista, or Cisco would be considered an asset. Experience in VOIP and UC technologies such as Cisco UC. Experience with Aruba wireless systems and ClearPass. Experience in automation and scripting. Experience provisioning, maintaining, and supporting enterprise networks, firewalls, and related dependencies. Experience with OpenSource software and/or service management tools and applications (OpenStack, OpenShift, Zabbix, JIRA, Confluence, Jenkins, etc.). Experience with implementing and leveraging automation in the delivery of system administration responsibilities. Solid knowledge of network protocols including TCP/IP, UDP, HTTP, FTP, ARP, ICMP, MPLS, BGP, EVPN, VXLAN, etc. Demonstrated ability to work both collaboratively in a team environment as well as independently in an effective and organized manner in a complex and challenging environment. Adaptability to work with multiple teams on projects with varying degrees of flexibility/rigidity at different points in the development cycle. Solid experience working in an environment with formally structured IT Operational processes, such as work request ticket management, incident management, change management, problem management, etc. Ability to take on internal operational initiatives as the owner and coordinator for projects or large scale items. ITSM Framework certifications such as ITIL, Sigma, SIAM or Methodology certifications such as Agile, Scrum, DevOps are considered a definite asset. &nbsp;What you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Network Security Specialist – L2

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role:We are looking for an experienced Presentations Specialist to join our Brand Design team on a permanent basis in our NY office.&nbsp;The successful candidate will be a PowerPoint expert with experience working in investment banking, financial services, SaaS or similar professional services.Working with a friendly and established brand team, you will be responsible for accurately creating and updating presentations and documents to tight deadlines and a high standard. Ensuring all work is quality checked – taking responsibility for the consistency, and accuracy of presentations and documents in accordance with brand guidelines.&nbsp;This individual will report to the Design Studio Manager and will be responsible for upholding company brand standards, they will partner with key internal stakeholders and designers to create presentation materials that will be used across a broad range of outputs including pitch decks, client executive briefings, and live events. You will be confident to work under your own initiative and as part of a team, liaising with stakeholders at all levels of seniority.Your responsibilities: Create high-quality pitches, executive briefings, templates, and other documents using MS Office 365. Ensure all deliverables are consistent, professional, and aligned with company brand guidelines. Maintain attention to detail in formatting, design, and content. Confidently and professionally liaise with all levels of stakeholders, including Sales teams, technical teams, and C-suite executives, throughout projects. This can include engaging in real-time collaboration within PowerPoint to ensure seamless updates and contributions from all stakeholders. Create brand-consistent and engaging infographics, data visualizations, graphs, charts, and technical diagrams in PowerPoint, ensuring all designs effectively communicate complex information while adhering to company branding guidelines. Work across multiple projects simultaneously while adhering to deadlines to create on-brand business materials. This includes editable event collateral, forms, email banners, charts, diagrams, data visualizations, reports, and other key assets, ensuring consistency with company branding and high-quality design standards. Support the Brand Design team in ad hoc print and digital branding projects, contributing to the creation and production of branded collateral and materials as needed. Manage and update client executive briefings and pitch decks to ensure content is consistent, accurate, and aligned with the latest information e.g. client logos, data, graphics. Your skills 5 years+ experience in a similar role working in investment banking, financial services, SaaS or similar professional services. High proficiency in MS Office 365 (PowerPoint, Word, and Excel) Animation skills in PowerPoint are not required but considered a bonus Experience in using Adobe Creative Suite (InDesign, Photoshop, Illustrator, Acrobat) Experience in DAMs, Confluence and Figma a plus Solid foundation in typography, layout, design and adhering to brand guidelines Experience working with project management platforms e.g. Wrike and following design processes About you: Excellent stakeholder management skills, confident to liaise with all levels in the company to the highest levels of professionalism Professional demeanour with effective communication skills Exceptional time-management skills Ability to take direction and work well under pressure and to deadlines Ability to work independently as well as part of a team Detail-oriented with a meticulous review process Strong organisational and project-management skills Strategic and creative thinker with attention to detail Portfolio showcasing high-end presentation design skills Compensation: Global Relay advertises the pay range for this role in compliance with applicable pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive health benefits program, including extended health coverage and short-term / long-term disability insurance. Employees receive annual allotted vacation days, which increase based on tenure. Other benefits include paid sick days, maternity/parental leave enhanced program, commuter benefits, corporate bonuses, and a 401(k)-retirement plan with company contribution matching. For employees based at our New York office, we provide additional perks and amenities to enhance your work experience including a subsidized meal program, courtesy of our in-house culinary team!Base salary range$60,000&mdash;$90,000 USDWhat you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Presentation and Desktop Publishing Specialist

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: We are seeking a skilled and experienced B2B Product Marketing Manager (on a 12 month contract) with a focus on financial services to join our dynamic team. Working as a member of our Corporate Marketing team, the Product Marketing Manager will be responsible for making sure that all relevant parties collaborate on, and deliver, Global Relay’s marketing strategy and you will be responsible for developing and executing strategic marketing plans to drive the adoption and success of our products and solutions. This role requires a deep understanding of the financial services industry (compliance regulations experience would be a plus), the ability to effectively communicate complex concepts to both technical and non-technical audiences, and excellent writing skills – this is a must! Your responsibilities: Product Positioning and Messaging: Craft compelling product positioning and messaging that resonates with our customers, differentiates our products from competitors, and effectively communicates value propositions. Go-to-Market Strategy: Collaborate with cross-functional teams, including product, sales, marketing, and other teams, to develop and execute go-to-market strategies for new product launches and feature releases. Create marketing plans, campaigns, and sales enablement materials to support product launches ensuring effective positioning, messaging, and marketing strategies tailored to the respective audiences. Marketing Collateral: Develop sales enablement tools and resources, such as brochures, datasheets, presentations, website content, sales guides, battlecards, and FAQs, to empower the sales team to effectively position and sell our solutions. Customer Success: Collaborate with the customer success team to gather customer feedback, success stories, and testimonials. Leverage customer insights to refine product messaging and identify upsell/cross-sell opportunities. Metrics and Reporting: Define key performance indicators (KPI’s) and track marketing campaign effectiveness, product adoption, and customer satisfaction. Provide regular reports and insights to the management team. Market Research and Analysis: Conduct market research to identify trends, competitive landscape, customer needs, and opportunities for product enhancements. Analyse customer feedback, industry reports, and market data to inform product strategy and positioning. About you: 5 years of experience in B2B product marketing, preferably in the financial services industry with a focus on compliance/financial regulations or technology-driven industry. Minimum of 3 years working in marketing management roles. Strong understanding of B2B financial services marketing strategies, trends, and best practices. Excellent written and verbal communication skills, with the ability to articulate complex concepts in a clear and compelling manner. Demonstrated ability to develop impactful marketing collateral and content tailored to our customers, including product materials, case studies, blog posts, whitepapers, webinars, etc. Familiarity with sales enablement and working closely with sales teams/ customer success to drive product adoption. Experience working in a cross-functioning capacity with other departments such as: product management, IT, sales, etc. Self-motivated, proactive, and able to work effectively in a fast-paced, dynamic environment with the ability to build strong relationships and work effectively with diverse teams. Strong project management skills with the ability to manage multiple projects and deadlines simultaneously. Results-oriented mindset with a focus on driving revenue growth and achieving business objectives. Strong analytical and strategic thinking skills, with the ability to analyse market data and customer insights to inform decision-making. Completion of a post-secondary program in marketing or computer science, or related work experience. &nbsp;What you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Product Marketing Manager (12 months Maternity cover)

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role The Enterprise Systems group is responsible for maintaining the Company's Enterprise software applications i.e. Finance and Accounting, Banking, Analytics, CRM, Customer Portal and others. &nbsp;They ensure internal applications address important stakeholder/customer problems and opportunities that aid in core business functions. The Enterprise Systems Project Manager plays a pivotal role in supporting the implementation of complex software application projects. They will have the opportunity to work with cross-company stakeholders and affect significant organizational change. Projects activities include a mix of internal development, configuration, operations, and third-party provider implementation activities. A Project Manager is responsible for identifying and managing the intra team dependencies between the various team functions to ensure that team work effort remains feasible and delivers business value. The Project Manager facilitates processes and supports project execution, escalates impediments, manages risk, and helps drive project-level continuous improvement. The Project Manager must allocate and optimize resources within projects, including possible third-party resources, as well as any additional work that is required. They must have the ability to creatively define the project pacing and obtain incremental benefits before the project is complete. Your responsibilities Duties and responsibilities:• &nbsp; &nbsp;Take the lead from a project planning and coordination perspective for the delivery of one or more larger team initiatives. This will include working with Enterprise Systems teams on scope, third parties on delivery approach and phasing, and dependent Company teams on work inputs.• &nbsp; &nbsp;Work with the Enterprise Systems team and third parties, compile work estimates and planning assumptions. Socialize overall target milestones, per initiative, based on work estimates and assumptions.• &nbsp; &nbsp;Identify and coordinate dependencies throughout the software implementation life cycle and track key project gates (including stakeholder, architectural and security reviews) to completion.• &nbsp; &nbsp;Work closely with third parties and project teams to ensure system readiness and effective alignment/co-ordination across teams for user acceptance testing and integration testing, refining the approach taken as Company increases agility through the various testing and project phases.&nbsp;• &nbsp; &nbsp;Work with colleagues, key stakeholders, and third parties to actively remove any obstacles blocking progress and ensure initiatives and projects are tracking to schedule, escalating to team management or program management as appropriate.• &nbsp; &nbsp;Proactively identify and manage delivery issues and risks in accordance with Company's risk management framework.• &nbsp; &nbsp;Track progress against target completion dates of initiatives and projects using Jira and other tools; work with component teams and senior program management to resolve any issues which impact plans.• &nbsp; &nbsp;Report on progress at the appropriate meetings (project-specific and company-wide) in accordance with Company's project management framework.• &nbsp; &nbsp;Acquire a high-level understanding of the design, business logic, and conceptual architecture of the relevant enterprise software.• &nbsp; &nbsp;Assist teams in breaking down and scheduling work activities.• &nbsp; &nbsp;Support and track process improvements including those which will improve project predictability.• &nbsp; &nbsp;Provide guidance and assistance in resolving issues and removing roadblocks.• &nbsp; &nbsp;Provide input on resourcing to address critical bottlenecks. About you • &nbsp; &nbsp;A degree or equivalent in engineering, computer science or other related field.• &nbsp; &nbsp;Experience which includes 3+ years of project implementation in the Enterprise Applications domain and/or SaaS systems i.e. FIN/ACCT, HR, CRM (as a Project Manager or equivalent role) including planning, monitoring, managing risks and issues, and reporting on project status.• &nbsp; &nbsp;Experience of project delivery using Agile, Scrum and hybrid development and implementation methodologies.• &nbsp; &nbsp;Experience with driving initiatives and collaborating with stakeholders across organizations including working with remote teams across multiple geographies.• &nbsp; &nbsp;Ability to communicate effectively with both technical and non-technical individuals.• &nbsp; &nbsp;Strong organizational, planning, stakeholder management and documentation skills.• &nbsp; &nbsp;Experience with either SaaS or data integration for enterprise systems. Desirable skills • &nbsp; &nbsp;One or more agile/project management qualifications e.g. Project Management Professional (PMP), Prince2 Practitioner, Scrum Master, SixSigma.• &nbsp; &nbsp;Experience with data migration projects or activities.&nbsp;• &nbsp; &nbsp;Experience with Salesforce Experience Cloud, Service Cloud, Contract Price Quote, Netsuite Financials/HR, and/or Zone Billing is a plus.Compensation: Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.&nbsp; The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.&nbsp; For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!British Columbia - Base salary range$90,000&mdash;$110,000 CADWhat you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Project Manager, Enterprise Systems

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: We are seeking a motivated and detail-oriented Sales Development Representative (SDR) to act as the vital conduit between Marketing and Sales, with a focus on supporting the success of our events program. This entry-level role is ideal for someone eager to launch a career in enterprise software sales, who thrives on connecting people, organizing details, and helping transform marketing activity into qualified pipeline for Sales. Your responsibilities: Event Lifecycle Support Research and qualify attendee lists before industry conferences and events, prioritizing accounts and contacts that match our Ideal Customer Profile (ICP). Enter all attendees into Salesforce and prepare briefing notes for Sales. Conduct pre-event outreach (phone, email, LinkedIn) to generate interest and schedule meetings for Sales. Support on-site activity by assisting with booth lead capture, coordinating scheduled meetings, and ensuring accurate Salesforce tagging. Post-event, follow up with attendees to nurture leads and transition qualified opportunities to Sales. Marketing Campaign Alignment Track event leads’ engagement with marketing campaigns (emails, webinars, nurture tracks) and ensure Sales visibility. Share relevant marketing materials (case studies, product sheets, videos) with prospects to enhance outreach. Provide feedback to Marketing on which campaigns, events, and messages generate the highest quality leads. Sales Handoff &amp; Pipeline Hygiene Qualify leads based on criteria such as interest, authority, and buying timeline before passing to Sales. Maintain accurate and complete Salesforce data, including lead source, campaign attribution, and status updates. Route leads quickly and accurately to the correct sales representative, segment, or territory. Analytics &amp; Reporting Support event ROI measurement by tracking leads generated, meetings booked, and pipeline created. Monitor conversion rates from event leads to opportunities, surfacing insights for improvement. Build and maintain simple Salesforce reports and dashboards that provide transparency to both Marketing and Sales leadership. Cross-Functional Collaboration Participate in regular Sales and Marketing syncs to share updates, insights, and feedback from events and campaigns. Document and circulate best practices (effective outreach scripts, objection handling, email templates) to improve team performance. Capture anecdotal customer and prospect feedback from events to inform product positioning and marketing messaging. About you: Bachelor’s degree in Business, Marketing, Communications, or related field. Strong verbal and written communication skills. Highly organized with excellent attention to detail and ability to manage multiple priorities. Comfortable with CRM tools (Salesforce experience preferred). Proactive, curious, and eager to learn; motivated to build a career in sales and technology. Team-oriented mindset with the ability to bridge functions and work collaboratively. What we offer: Comprehensive training on Global Relay’s solutions, sales methodology, and compliance technology landscape. A clear career progression path into Sales or Marketing roles. Competitive salary and benefits package. A dynamic, collaborative environment in our New York City office. Compensation: Global Relay advertises the pay range for this role in compliance with applicable pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive health benefits program, including extended health coverage, and short-term / long-term disability insurance. Employees receive annual allotted vacation days, which increase based on tenure. Other benefits include paid sick days, maternity/parental leave enhanced program, commuter benefits, and a 401(k)-retirement plan with company contribution matching. This role is also eligible for a commission structure. For employees at our New York office, we provide additional perks and amenities to enhance your work experience including a subsidized meal program, courtesy of our in-house culinary team!Base salary$60,000&mdash;$80,000 USDWhat you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Sales Development Representative

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: Join Global Relay, a leading provider of compliance software solutions, as we embark on an exciting journey to expand our footprint in the healthcare and life sciences industry. We're seeking a seasoned Senior Account Executive to drive sales growth and establish strong relationships with key decision-makers in this critical sector. Our cutting-edge compliance software solutions are designed to help healthcare organizations and life sciences companies maintain regulatory compliance, ensure data security, and optimize legal and compliance operations. With a strong focus on archiving and surveillance needs, our solutions address the complex challenges of HIPAA, FDA regulations, and other industry-specific requirements. As a Senior Account Executive, you will play a critical role in identifying and addressing the unique needs of these organizations, demonstrating the value of our solutions, and guiding them through the sales process. The ideal candidate will have a proven track record in software sales, specifically in compliance-related solutions, and a strong understanding of the regulatory landscape within healthcare and life sciences. You will work closely with prospects to identify their unique needs, demonstrate the value of our solutions, and guide them through the sales process from initial engagement to closing. Your responsibilities: Sales &amp; Business Development: Prospect, identify, and target new business opportunities in the healthcare and life sciences verticals with a focus on compliance-related archiving and surveillance solutions. Develop and execute strategic sales plans to meet or exceed annual revenue targets. Lead the full sales cycle, including prospecting, needs assessment, product demonstrations, proposal development, negotiations, and closing deals. Consultative Selling &amp; Solution Design: Conduct in-depth needs assessments with prospective clients to understand their challenges related to data archiving, eDiscovery, surveillance, and regulatory compliance. Provide expert consultation on how our software solutions can address their specific compliance requirements, streamline workflows, and mitigate risk. Build and maintain strong, long-term relationships with key decision-makers at healthcare organizations and life sciences companies. Industry Knowledge &amp; Regulatory Expertise: Stay informed about the latest industry trends, regulations, and compliance standards (e.g., HIPAA, FDA regulations, 21 CFR Part 11, GxP, GDPR, DOJ) affecting the healthcare and life sciences sectors. Use your knowledge of the healthcare and life sciences industries to clearly articulate the benefits and value of compliance-focused archiving and surveillance solutions. Collaboration &amp; Reporting: Collaborate with cross-functional teams, including marketing, customer success, and revenue operations, to align on sales strategies and customer needs. Provide regular updates on sales progress, pipeline status, customer feedback, and market trends to management. Maintain accurate and timely records of all sales activities, opportunities, and customer interactions in our Salesforce CRM tool. About you: 7-10+ years of experience in sales, with a strong focus on compliance software solutions, preferably in the healthcare and life sciences industries. Experience with archiving, surveillance, or compliance-related software solutions is preferred. Exceptional consultative selling skills, with the ability to understand complex customer requirements and translate them into tailored software solutions. Strong understanding of regulatory compliance and guidance in the healthcare and life sciences sectors (e.g., HIPAA, FDA, 21 CFR Part 11, DOJ ECCP). Bachelor’s degree in Business, Life Sciences, Healthcare Administration, Computer Science, Risk Management, or a related field. Knowledge of Salesforce, Zoom Info, LinkedIn Sales Navigator, and Demandbase are preferred. Strong communication, presentation, and negotiation skills. Ability to build relationships with C-level executives, IT professionals, Legal, and Compliance officers. Self-starter with a goal-oriented mindset and the ability to thrive in a fast-paced, target-driven environment. &nbsp;Compensation: Global Relay advertises the pay range for this role in compliance with applicable pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive health benefits program, including extended health coverage, and short-term / long-term disability insurance. Employees receive annual allotted vacation days, which increase based on tenure. Other benefits include paid sick days, maternity/parental leave enhanced program, commuter benefits, and a 401(k)-retirement plan with company contribution matching. This role is also eligible for a commission structure. For employees at our New York office, we provide additional perks and amenities to enhance your work experience including a subsidized meal program, courtesy of our in-house culinary team!Base salary$150,000&mdash;$200,000 USDWhat you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Senior Account Executive – Healthcare & Life Sciences

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: As a Senior Accounts Receivable and Billing Specialist, you will be responsible for invoicing and processing payments for Global Relay, ensuring that invoices and payments are posted completely, accurately and on a timely basis for the company’s international company base. You will oversee billing processes for month-end, create and analyze billing reports, prepare revenue analyses and accruals, and provide insights for key metrics over the billing and receivables performance of Global Relay. Working in our main office in Vancouver, you play an essential role supporting the Billing Operations team and will report to the Team Lead, Revenue &amp; Receivables. This is a fantastic opportunity to have an exciting and growing career path, while doing business with some of the world’s largest organizations. If you are motivated and passionate, willing to learn, and want to work and grow in a fast-paced environment, then this is the job and team for you! Your responsibilities: Ensure invoices and credit notes are prepared for our direct, partner, and umbrella (direct with child billing entities) customers, including other complex billing arrangements, in a timely manner and with accuracy. Review small-to-medium business (‘SMB’) customer sales opportunities (pending and closed) for completeness to ensure correct products, pricing and terms have been applied. Review billing records to ensure services are accurately invoiced according to customer's Order Form and our Master Terms of Service. Prepare monthly reconciliation between billing records and Global Relay's internal databases to ensure completeness of revenue captured for services provided.&nbsp; Review cash entries to ensure customer receipts are posted and matched correctly and reconcile with bank records. Assist with month end tasks, including but not limited to preparing the revenue analysis workbook, providing insights for revenue discrepancies, identifying accounts for revenue accruals, and preparing journal entries as necessary.&nbsp; Monitor Salesforce dashboards, queues, and/or reports daily to ensure open items are actioned on a daily basis. Review customer case queues daily to ensure cases are assigned and actioned in a timely manner, including identifying urgent or complex cases for escalation meanwhile ensuring cases close metrics are adhered to. Monitor and prepare KPIs such as aging reports, payment trends, and other relevant reports. Review and reconcile one-time charges, including third-party fees. Review interest charges and identify exceptions. Prepare AR Subledger and Invoice Register Reports. Manage Global Relay’s credit card payment gateway and perform tasks such as reconcile charges against billing records, verify accuracy of deposits compared to charges processed, and monitor overall performance of the gateway to ensure efficient operation of payment processing. Work cross-functionally with other departments (i.e. collections, sales, customer success, etc.) to ensure complete, accurate, and timely billing for SMB customers. Reconcile vendor resold services and prepare reporting thereof, where applicable. Calculate referral commissions on a monthly basis and assist with any inquiries from our referral partners. Provide support to the collections team and assist with the bad debt termination process, including reviewing accounts and preparing write-off journals. Working within third-party partner billing and technology systems to ensure complete and accuracy billing of customers’ use of third-party services billed by Global Relay. Act as the escalation contact for all internal SMB billing inquiries. Answer incoming phone calls from escalated customers, including billing inquiries and other post-sales correspondence. Perform other accounting duties and ad hoc tasks as necessary. About you: A minimum of 4-5 years experience working in Accounts Receivable/Billing Function. Experience in a SaaS billing environment is an asset. Post-secondary education in Accounting with a good understanding of financial terminology is an asset. Intermediate knowledge of MS Excel (i.e. Pivot tables, V-lookups, etc.), Word, and Outlook. Excellent telephone etiquette and ability to write clear and professional formal business communications. Exceptional analytical skills, impeccable accuracy with numbers and high attention to detail.&nbsp; Strong work ethic and integrity. Ability to exercise tact and discretion and to be entrusted with confidential information. Exceptional organizational skills with the ability to prioritize and time-manage. Ability to work independently as well as within a team with minimal supervision. Familiarity with the Salesforce CRM system and/or NetSuite ERP is an asset Access to Microsoft Excel will be required as part of the interview process. Compensation: Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.&nbsp; The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.&nbsp; For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!British Columbia - Base salary range$55,000&mdash;$75,000 CADWhat you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Senior Accounts Receivable & Billing Specialist

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: As a Senior C# Developer, you will be involved in the entire SDLC process, including design, code reviews, implementation, testing, deployment, and monitoring of applications and services. Our software is developed by small, focused agile teams of developers and SDETs. Challenge yourself by learning new technologies, and apply your skills across our different projects and application domains. You also get to tackle interesting and engaging problems&nbsp;related to&nbsp;scalability and high availability in big data environments. This is an opportunity to work alongside some of the best C# developers in Vancouver and apply your craft in an environment that encourages creative thinking and collaboration. If you are committed to code that is clean, well-tested, well-reviewed, performant and secure then you’ll fit in around here. Your responsibilities: Produce clean, well-tested, well-reviewed, performant, and secure code Collaborate with SDETs in ensuring the quality of your code Produce design artifacts and spikes and provide feedback on system architecture relating to features being worked on Participate in design review, code review, sprint planning, and other Agile artifacts Collaborate with Product Management on user story generation and refinement Monitor and support operations of our systems in production Contribute to knowledge sharing activities with colleagues Take initiative to identify and solve important problems, coordinating with others on cross-cutting technical issues Mentor Junior and Intermediate developers via pairing, design review, and code review Instill a spirit of continuous improvement in the team’s code, architecture, and processes About you: 8+ years of .NET software development experience, shipping enterprise grade software in an Agile environment Predominantly product (non-project) focused development experience, demonstrating ownership of a software product&nbsp;and a deep understanding of the language, frameworks, tools and technologies used with it Experience with C#, .NET (Core), SQL, REST, JSON Experience designing and developing enterprise grade, reliable, and scalable applications and micro services API development experience in service and resource-oriented architectures Experience with testing frameworks like MSTest, NUnit, xUnit, NSubstitute Strong communication, interpersonal, and decision-making skills Experience mentoring Junior and Intermediate developers Experience with any of the following is considered an asset: JavaScript, Typescript, Node.js, React.js, Ext JS Other databases like PostgreSQL, MySQL, Aerospike, CockroachDB Event streaming platforms like Kafka Remote Procedure Call frameworks like Thrift, WCF, gRPC Containerization technologies like Docker, OpenShift, Kubernetes Continuous integration systems like Jenkins Code security and code quality analyzers like SonarQube, XRay Compensation: Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.&nbsp; The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.&nbsp; For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!British Columbia - Base salary range$90,000&mdash;$130,000 CADWhat you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Senior C# Developer

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: The Senior Customer Success Specialist (SCSM) leads and manages the relationship between Global Relay and its existing mid-size customer base. Taking ownership over a specific set of high-profile accounts, SCSM engage in ongoing account management, reconciliation, upselling, and customer service. The SCSM works closely with internal Global Relay teams to provide a single interface for customer inquiries. Your responsibilities: Provide world class service in handling and resolving customer enquiries. Work with Global Relay departments, including Sales, Legal, Accounting, Provisioning, and Customer Support to solve critical customer issues. Update and maintain Salesforce CRM. Understand and explain features and benefits of Global Relay services. Identify sales and upsell opportunities to existing customers. Act as the main point of contact for inbound customer calls to establish strong customer relations. Manage the ongoing relationship between Global Relay and mid-size accounts by developing strong relationships. Act as an overflow contact for inbound customer calls establish strong customer relations. Assess, clarify, and validate customer needs on an ongoing basis to accomplish land and expand goals Manages the relationship between Global Relay and clients that fall under the major Umbrella classification and other high priority existing customer base. Provide one on one training and be the main source of help for the new hires About you: Degree or Diploma and/or 2+ years of account management or customer service-related experience, ideally in the information technology sector with an understanding of cloud solutions Demonstrates ability to assess customer needs and deliver appropriate solutions Experience landing and expanding major global accounts Professional business manner with the ability to comfortably interact with various executive business levels Proven ability to effectively manage time, workload and shifting priorities in a fast-paced environment with a strong attention to detail Excellent verbal and written communications skills Previous direct experience with Salesforce or other CRM system is highly desirable Resourceful with strong problem-solving skills Enthusiastic, strong work ethic and positive attitude Excellent listening, negotiation and presentation skills Compensation: Global Relay advertises the pay range for this role in compliance with applicable pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive health benefits program, including extended health coverage and short-term / long-term disability insurance. Employees receive annual allotted vacation days, which increase based on tenure. Other benefits include paid sick days, maternity/parental leave enhanced program, commuter benefits, corporate bonuses, and a 401(k)-retirement plan with company contribution matching. For employees based at our New York office, we provide additional perks and amenities to enhance your work experience including a subsidized meal program, courtesy of our in-house culinary team!Base salary range$80,000&mdash;$120,000 USDWhat you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Senior Customer Success Manager

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: As a Senior Java Developer at Global Relay, you’ll be using leading edge technologies to build pioneering products that are used by tens of thousands of users globally to solve real world business problems. You also get to tackle interesting and engaging problems to do with scalability and high availability in big data environments. At Global Relay we are continuously pushing the boundaries of Java technology. This is an opportunity to work alongside some of the best Java developers in Vancouver and apply your craft in an environment that encourages creative thinking and autonomy. Our developers think beyond a single component to build complete system solutions and work collaboratively with their peers, including other Developers, Testers, DevOps and Product Management. Challenge yourself by learning new technologies, and apply your skills across our different projects and application domains. If you are committed to code that is clean, well-tested, well-reviewed, performant and secure then you’ll fit in around here. Tech stack: NoSQL Databases (Cassandra, MongoDB) Large scale data processing (Hadoop, Kafka) Text search engines (Lucene, OpenSearch) CI/CD Tools (Maven, Jenkins, Ansible) Container Platforms (Kubernetes, Docker) Monitoring and alerting (Loki, Grafana, Prometheus, Zabbix) Linux (Ubuntu, Rocky Linux) Your responsibilities: Work as part of an agile development team to design and build enterprise scale services using Java Write unit tests and integration tests for your code and collaborate with Test to develop test cases Develop deployment systems for Java based systems Create technical documentation and detail design document Collaborate with product owners on user story generation and refinement Monitor and support the operation of production systems Participate in knowledge sharing activities with colleagues About you: Minimum 10 years of Java development experience Required technology experience: Java Linux Network protocols such as HTTP, TLS, TCP Web services technology such as REST, JSON, or Thrift Experience with: Agile development methodologies Test driven development Continuous integration systems Multi-threaded programming Service oriented architecture&nbsp; Experience with any of the following is an asset: Application performance tuning Cloud computing, virtualization and containerization Big Data technology Compensation: Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.&nbsp; The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.&nbsp; For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!British Columbia - Base salary range$90,000&mdash;$130,000 CADWhat you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Senior Java Developer

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: As Senior Manager, Healthcare Regulatory Intelligence, you are a market-facing thought leader, leveraging your extensive background in regulation and compliance within highly regulated Life Sciences institutions. Your experience, ideally including roles within regulation, compliance and regulatory governance, will contribute to a distinct team of subject matter experts at Global Relay, enhancing our brand value both internally and externally. Your primary challenge will be optimizing productivity amidst a diverse and unstructured role, requiring flexibility and autonomy. Reporting to the Global Head of Regulatory Intelligence (UK), the role will have regular formal and informal interactions. Supervisory guidance will be available to support your efforts, while allowing for autonomous work. Your responsibilities: Internal responsibilities: Support and enhance brand awareness for the New York office across all relevant stakeholders Provide marketing support by assisting with PR, messaging in collateral, and content for marketing events, that elevate Global Relay's brand recognition Assist in business development efforts by participating in key customer meetings and briefings, and be ready to share your subject matter expertise Offer support to product teams by advising on market practices, challenges, competitor offerings, and regulatory expectations Contribute to Global Relay Intelligence &amp; Practice (GRIP), our business’ daily regulatory content service, by writing articles, providing editorial input, and participating in interviews for multimedia content Contribute to internal training materials, educating those less familiar with Life Science best practice, and business development teams on market dynamics and compliance processes Stay abreast of regulatory changes by regularly consuming and filtering relevant news sources, and disseminating insights across the organization Participate in Executive Briefings (extensive prospect and client meetings), collaborating on workshops and product pitches to customers and prospects Work in close collaboration with product teams to ensure innovative solutions meet specific compliance requirements and mitigate risks effectively External&nbsp;responsibilities:&nbsp; Host and lead industry roundtables, facilitating discussions on evolving compliance practices and attending social events to engage with compliance officers Speak on panels and as a keynote speaker at industry events, representing Global Relay and staying informed about market trends and competitor positioning Utilize your extensive network of regulatory and compliance practitioners to raise awareness of Global Relay's capabilities and stay updated on market practices Engage with regulators globally, sensitively and diplomatically, advocating for Global Relay's software solutions to alleviate compliance challenges About you: Minimum of 10 years of experience in a regulatory or compliance role within the Life Sciences industry (particularly pharmaceutical manufacturing), with a demonstrated understanding of Healthcare and Life Sciences laws and regulations Bachelor's degree in a relevant field, ideally with additional certifications or advanced degrees (such as a law degree or CPA) Familiarity with 21 CFR Part 11, Good Manufacturing Practices (GMP), FDA, EMA, ICH, and DOJ ECCP Strong communication skills, both written and verbal, with the ability to articulate complex regulatory concepts clearly and persuasively Ability to work autonomously and collaboratively within a cross-functional team environment, demonstrating flexibility and adaptability to changing priorities Willingness to travel within the region as required for customer meetings, industry events, and other business engagements Nice to have: Experience in “mobile device compliance challenges, e.g. ephemeral messaging,” as well as SaaS electronic message archiving, compliance, and supervision in highly regulated industries Excellent project management skills, including the ability to manage multiple projects simultaneously and drive them to successful completion Demonstrated success in business development and client management, particularly in driving sales cycles and managing key customer relationships Compensation: Global Relay advertises the pay range for this role in compliance with applicable pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive health benefits program, including extended health coverage and short-term / long-term disability insurance. Employees receive annual allotted vacation days, which increase based on tenure. Other benefits include paid sick days, maternity/parental leave enhanced program, commuter benefits, corporate bonuses, and a 401(k)-retirement plan with company contribution matching. For employees based at our New York office, we provide additional perks and amenities to enhance your work experience including a subsidized meal program, courtesy of our in-house culinary team!Base salary range$180,000&mdash;$250,000 USDWhat you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Senior Manager, Healthcare Regulatory Intelligence

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: We are looking for an experienced and highly skilled&nbsp;Senior PostgreSQL DBA&nbsp;to manage, scale, and optimize our PostgreSQL database infrastructure. You will be responsible for ensuring the performance, availability, and security of critical database systems in production and development environments. This role requires deep expertise in PostgreSQL internals, high availability strategies, query optimization, and automation. You will collaborate with cross-functional teams to ensure the availability, reliability, and performance of our database infrastructure. Your responsibilities: Design, implement, and manage PostgreSQL clusters in production and non-production environments (on prem) Build high-scale data pipelines and data infrastructure for migrating from other data sources such as ArangoDB and CockroachDB to PostgreSQL Ensure high availability and disaster recovery using tools available Monitor and tune database performance, including query optimization, index tuning, and vacuum strategies Automate database operations using scripting (Bash, Python) and Infrastructure-as-Code tools (Ansible) Manage database security, user roles, access controls, and encryption Plan and perform database upgrades, migrations, and patching with minimal downtime Maintain backup and recovery strategies and test them regularly for effectiveness Troubleshoot complex database issues related to locks, replication lag, corruption, and system resources Write and maintain clear documentation on database standards, procedures, and architecture Monitor and optimize database performance, ensuring high availability and scalability Perform database backups, restores, and disaster recovery procedures Develop and maintain database security protocols, ensuring data privacy and integrity Provide support and guidance to developers and other team members regarding database-related topics Participate in capacity planning and performance tuning activities Stay updated with emerging database technologies and best practices, recommending improvements to enhance system performance and efficiency About You: 5+ years of hands-on experience as a PostgreSQL DBA in high-availability, mission-critical environments Proven experience as a Database Administrator, managing PostGresSQL databases Deep knowledge of&nbsp;PostgreSQL internals, including WAL, VACUUM, query planner, and extensions (e.g., PostGIS, pg_partman, pg_stat_statements) Strong understanding of database concepts, principles, and best practices Proficient in writing and optimizing database queries Experience with database performance tuning and optimization techniques Familiarity with backup and recovery procedures, replication, and high availability strategies Solid understanding of database security and access control Excellent problem-solving skills and attention to detail Strong communication and collaboration abilities, working effectively within a team environment Nice to Haves: Experience with multi-tenant or large-scale database architectures Exposure to MS SQL Server, Kafka, Arango, Cockroach Familiarity with Kubernetes and running PostgreSQL in containers or with operators Relevant certifications (e.g., Microsoft Certified: Azure Database Administrator Associate, PostgreSQL Certified Engineer) are a plus &nbsp; &nbsp; &nbsp;Compensation: Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.&nbsp; The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.&nbsp; For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!British Columbia - Base salary range$90,000&mdash;$130,000 CADWhat you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Senior PostGresSQL Database Administrator (Infrastructure & Platform)

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your job: Working as a member of the Global Relay Marketing team, you will oversee the development and implementation of Global Relay’s social media strategy to amplify Global Relay’s leadership in the compliance technology space. As the Senior Social Media Manager for Global Relay, you will own and develop the social media presence for a growing B2B technology business. You will create a social media strategy and editorial calendar that aligns with business goals, and maintain the voice of the company across all social platforms - including LinkedIn, Instagram, Twitter, Facebook, YouTube, and others – as well as track the performance of organic social content. You will be part of a team of branding, communications, and content creators that articulate Global Relay’s mission, values, and services. Please note this role is a 12 month FTC. Your responsibilities:&nbsp; Develop and manage an overarching social media strategy for Global Relay accounts inclusive of campaigns, always-on social strategy, content, and brand messaging/creative Oversee curation of Global Relay social media content calendar Conduct market and competitive research to identify social media trends, opportunities, and best practices Suggest and implement new features to develop community engagement on Global Relay’s social channels Lead and develop an influencer program for Global Relay’s LinkedIn presence Report on social media performance on a quarterly, monthly, and campaign basis to leadership Perform research on social benchmark trends and set specific objectives Actively investigate and suggest new ways to improve engagement social platforms, specifically LinkedIn Educate and engage employees in Global Relay’s social media strategy Monitor profile comments/posts and escalate with manager and/or legal if needed Create and maintain a social media crisis management plan for Global Relay’s social accounts Proactively create, edit, and schedule engaging content for use daily across various social media channels Global Relay’s existing social channels (LinkedIn, X (Twitter), Instagram, YouTube, and Facebook) Manage day-to-day responsibilities of social media coordinator including assigning tasks and providing feedback Support and mentor liaising support teams as needed Collaborate closely with Brand Design team on visual assets Oversee profile of our social media accounts (e.g. Facebook timeline cover, profile pictures, etc.) &nbsp; About you 4-5 years social media marketing experience, preferably for an established brand with an active community Experience with performance-driven social campaigns on one or several communication channels Strong written and communication skills Creative copywriting experience, with a knack for embodying a brand’s voice and tone Excellent understanding of social media platforms, including Facebook, Twitter, Instagram and especially LinkedIn Experience with social scheduling and monitoring tools Meticulous attention to detail, quality, and accuracy High level of comfort working in a fast-paced environment with tight deadlines and competing priorities Experience is managing or mentoring teams Bachelor's degree in Marketing, Communications, English, or related field; or applicable work experience. What you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Senior Social Media Manager (12 Month Maternity Cover)

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: As a Senior Software Developer you will be building artificial intelligence and machine learning solutions for Global Relay’s customers. Our solutions are developed by small, focused agile teams of developers and data scientists. You will contribute to the building of machine learning solutions and other infrastructure components that will be used&nbsp;on very large electronic communication archives in order to classify and understand communication content.&nbsp;You'll have the opportunity&nbsp;to work in machine translation, transcription, natural language processing, LLMs (large language models), and/or generative AI. You also get to tackle interesting and engaging problems related to scalability and high availability in big data environments. This is an opportunity to work alongside some of the best software developers in Vancouver and apply your craft in an environment that encourages creative thinking and collaboration. &nbsp; Your job:&nbsp; Work as part of an Agile development team to write Python code Document code and write detailed design documents Work with other developers and data scientists in the deployment of machine learning models, large language models, and other infrastructure components Design, in collaboration with team, the software implementations that satisfy business requirements Design, in collaboration with the architecture team, the system architectures that satisfy business requirements Write unit and integration tests for your code Collaborate with testers in development of test cases Develop deployment systems for Python based systems Collaborate with product owners on user story generation and refinement Participate in knowledge sharing activities with colleagues Monitor and support operation of production systems Mentor teammates via pairing, design review, and code review &nbsp; About you: Minimum of 7 years of software development experience, shipping enterprise grade software in an Agile environment, ideally in Python (or comparable experience in other languages with a willingness to move to Python)&nbsp; Experience working with microservices Experience with web services technology such as REST, JSON, or Thrift Solid knowledge of software development principles, data structures, and design patterns Experience with multi-threaded programming and asynchronous programming&nbsp; Experience with unit testing and Test Driven Development (TDD) Experience with&nbsp;Continuous Integration/Continuous Delivery (CI/CD) Experience mentoring Junior developers Experience with any of the following is considered an asset: C++, Bash MLflow, Kubernetes, Docker, Milvus Compensation: Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.&nbsp; The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.&nbsp; For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!British Columbia - Base salary range$100,000&mdash;$135,000 CADWhat you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Senior Software Developer - Artificial Intelligence

global-relay

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role Global Relay is seeking an experienced Senior Technical Product Manager (TPM) to join our Archive Product Management team. In this role, you’ll own specific components and features of the Archive portfolio that drive platform scalability, availability, and resilience across our message ingestion and enrichment pipeline. You’ll collaborate closely with agile teams, fellow Product Managers, UX, and customer-facing teams to deliver on the product roadmap - bringing forward new initiatives and impactful features through the full development cycle. Your work will directly influence enterprise clients across industries such as finance, insurance, healthcare, and energy. Senior TPMs play a key role in delivering the product roadmap, partnering with Product Managers to ensure priorities are clear, achievable, and strategically aligned. They reliably lead large, complex initiatives that often span multiple teams. Responsibilities include guiding early requirement discovery and analysis, translating them into releases, epics, user stories, and acceptance criteria. Senior TPMs also work hand-in-hand with Team Leads, Architects, and UX/UI to ensure high-quality design outcomes. Day-to-day, TPMs actively participate in (and often lead) agile ceremonies - refining backlogs, planning sprints, accepting completed stories, tracking progress, and managing key release activities such as documentation and training. Your responsibilities Working in a dynamic team environment, the Senior TPM is responsible for: Responsible for delivery of components / features in alignment with strategy and the broader roadmap for Reporting. Lead large complex initiatives from roadmap to delivery with minimal support &amp; guidance&nbsp;from product managers. Strong requirement elicitation, analysis, domain modelling, use case modeling, workflow design, and documentation skills. Recognized as a go-to expert and natural leader within your product line. Translate product roadmap initiatives and feature requests into models, workflow diagrams, epics, user stories, acceptance criteria, and other suitable artifacts. Understand the design, business logic, and technical architecture of their platform components, and how those components interact with the rest of the platform. Identify and coordinate cross-component dependencies throughout the development process. Proven ability and success&nbsp;at presenting&nbsp;to the team, the&nbsp;business, C-level, and customer stakeholders Collaborate with Product Management, Sales, Support, clients, and other TPMs to produce and manage their component’s backlog and contribute to the product roadmap. Recognized as a go-to expert and natural leader within your product line. Collaborate with other TPMs, Architects, UI/UX, and Team Leads to drive requirements through the design phase. Facilitating daily stand-ups, backlog refinement, sprint planning, demos, retrospectives, and other team meetings with your agile team(s) Support Product Management, Marketing, Sales, Provisioning, Professional Services, Technical Documentation, Training, and Technical Support throughout the release process with training, documentation, announcements, and other release activities. About you: 6+&nbsp;years of experience as a technical program/product manager or product owner. Hands on experience with backend services and APIs Ability to communicate effectively with technical, business,&nbsp;and C-level executives. Strong requirement development &amp; management skills (elicitation, analysis, use case modeling, workflow, documentation, etc.) Experience leading cross-team initiatives and collaborating with stakeholders across the organization Experience with Agile and Scrum development methodologies. Experience planning, monitoring, and reporting on project status for multiple initiatives/teams Experience with enterprise software and Software-As-A-Service (SaaS). Degree in Engineering, Computer Science or related technical field. Nice to have's: Experience as a software developer/engineer Experience implementing and overseeing APIs Experience with distributed architectures &amp; systems Experience with large scale performance and scalability Compensation: Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.&nbsp; The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.&nbsp; For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!British Columbia - Base salary range$130,000&mdash;$150,000 CADWhat you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Senior Technical Product Manager - Archive Services

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role:&nbsp; As Senior Technical Product Manager, NetSuite ERP, you will take ownership of the company’s NetSuite Enterprise Resource Planning System by leading design and development efforts, as well as system administration, with the ultimate objective of helping the business scale. Reporting to the Product Director, Financial Systems, you bring extensive NetSuite ERP experience to help Global Relay maximize its investment in transforming its Financial Systems landscape. You will develop a deep understanding of the financial processes and data architecture of Global Relay and apply this knowledge to engineer cross-functional solutions that focus on the efficient management of our growing business. You will play a key role in helping business stakeholders understand the art of the possible and how we can better automate and streamline processes through NetSuite and SuiteApp partners. You will build relationships with stakeholders and lead system improvement projects by gathering business requirements, analyzing the best path forward, building roadmaps and driving timely execution of deliverables to help the business achieve its ambitious growth goals. Your responsibilities: Play a leading role in all Product Management activities to increase the business value from the NetSuite ERP eco-system across functions such as, but not limited to: financial reporting and consolidation general ledger A/P and A/R procurement billing payment gateway Synthesize business need discovery with continued NetSuite product release and broader SuiteApp or relevant partner applications research as the basis for ongoing roadmap strategizing, stakeholder engagement, roadmap planning and confirmation to continuously extend the business benefit of these technologies in Global Relay Take ownership of roadmap development activities by identifying and defining initiatives, themes, use cases, requirements, epics and stories Scope and design integrations between NetSuite and other company systems, including working with data architects, fellow product managers and security specialists to provide secure, efficient, performant and easy to support integration services and information flow Scope and direct Business Analyst activities to map current and future state processes, business rules and information flow to aid change management and enable continuous system and process optimization and knowledge retention Minimize technical debt through a standardization-first approach, designing and implementing customizations that support justifiable return on investment, providing capability that would otherwise not be possible through standard NetSuite or SuiteApp ecosystem products Collaborate with cross-functional teams to ensure accurate financial reporting and compliance with accounting standards Manage Administrators and their activities for day-to-day administration and sustainment of NetSuite ERP and associated applications it interfaces with (i.e. NetSuite, SAP Concur, AvaTax, Billing, Usage Data and others as ecosystem grows), ensuring runbooks, processes and procedures are documented and kept updated as systems and process change Lead standups and backlog grooming activities to align with release cadence of other business technology teams and ensure that release management steps are followed Oversee incident and problem management processes, ensuring application and data issues are appropriately triaged and resolved by System Admins on a timely basis, keeping stakeholders updated and root causes are identified and eliminated Manage the implementation and support of major system upgrades in NetSuite and other NetSuite ecosystem applications Manage all activities of the SDLC to oversee and manage testing and implementation of ongoing improvements Collaborate closely with product managers from other Business Technology product lines to ensure efficient management of information flow across systems with a focus on data governance supporting systems of record and reporting and analytics About you:&nbsp; Bachelor's degree in accounting, finance, or business information systems Minimum of 4 years of experience implementing NetSuite, or leading as a NetSuite subject matter expert at a SaaS business, with strong proficiency in NetSuite Finance modules and the Order-to-Cash business transaction flow. Depth of hands-on experience is a key consideration in selecting the successful candidate Experience with customizations, scripts, and workflows in NetSuite and making use of the product’s platform capabilities for extensions if necessary Prior experience working with integrating Third Party Billing solutions with NetSuite to cater for complex subscription billing needs is desirable (Zone Advanced Billing preferred) Prior experience integrating NetSuite with Salesforce CRM is required (experience with Salesforce CPQ is an asset) Solid understanding of accounting principles and standards, particularly as they apply to SaaS subscription-based businesses.&nbsp; Ability to confidently converse with Finance &amp; Accounting stakeholders regarding topics such as Month-End-Close, Billing, Financial Reporting, Collections, Procurement, Accounts Payable, Tax, Payroll etc. Ability to work independently and as part of a team in a fast-paced, dynamic environment NetSuite certifications (such as SuiteFoundation, Administrator, ERP Consultant) are a definite plus Prior experience with integrating scalable payment processors with NetSuite to facilitate credit card and other forms of payments and associated reconciliations Compensation: Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.&nbsp; The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.&nbsp; For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!British Columbia - Base salary range$120,000&mdash;$140,000 CADWhat you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Senior Technical Product Manager, NetSuite ERP

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: Global Relay delivers enterprise services to 23,000 customers in 90 countries, including 22 of the top 25 global banks. Technical Product Managers (TPMs) are part of the Product Management team that is responsible for executing product strategy, prioritizing and aligning roadmaps, and for researching and defining enhancements and upgrades to Global Relay services. Reporting to a Group Product Manager, TPMs in Platform Services are responsible for delivering the product roadmap driving new products and features through the development process.&nbsp;Our Platform Services group is responsible for the ingestion of hundreds of millions of messages every day from our clients, while maintaining our promise to deliver secure, resilient, and highly available services.&nbsp;You will work closely with a pod of developers, primarily located in Halifax, as you define and deliver projects and initiatives. Starting from initial analysis and requirements gathering, through development and release process, and into post-release, you will lead&nbsp;daily stand-ups and other agile ceremonies, groom the backlog, plan sprints, accept completed stories, while monitoring and reporting status. To achieve this, you will collaborate with other Product Managers, Architects, Development Pods and Stakeholders across Global Relay's offices worldwide ensuring the delivery of complete solutions spanning across multiple teams and product lines. Your responsibilities: Working in a dynamic team environment, the TPM is responsible for:&nbsp; Serving as primary product expert (functional, not technical) for the components for which you are responsible Triaging incoming tickets and assigning them to the correct owner Following up on status of projects, stories, tasks, dependencies and risks Collaborating with and sharing status reports with the Product and DevOps Manager Addressing impediments by&nbsp;working with appropriate stakeholders Assisting with the generation of reports, Wiki pages, and other artifacts that provide transparency into project status Owning the end-to-end&nbsp;responsibility for the delivery of their component / feature for Platform Services Creating work estimates, tracking progress, and reporting status in the form of burn up/down charts and dashboards Collaborating with senior product management, sales, support, clients, and other TPMs to produce and manage their component’s backlog and contribute to the product roadmap Lead the strategic development of new features and enhancements with ownership and development of a product roadmap Translating product roadmap initiatives and feature requests into requirements, models, workflow diagrams, epics, user stories, acceptance criteria, and other suitable artifacts Identifying and coordinating cross-component dependencies throughout the development process Working with Product &amp; Program Management, Development, and other departments to actively remove obstacles blocking progress and ensuring product initiatives are within schedule Supporting&nbsp;Product Management, Marketing, Sales, Provisioning, Professional Services, Technical Documentation, Training, and Technical Support&nbsp;throughout the release process with training, documentation, announcements, and other release activities Prioritizing and refining their team(s) backlog Attending regular sync ups with your product manager and other TPMs in your product team Leading sprint planning for your Agile team(s), attending daily stand-ups, refinement sessions, demos, retrospectives and other meetings with your Agile team(s) Understanding the design, business logic, and technical architecture of their platform components and how those components interact with the&nbsp;rest of the Global Relay About you: 4+ years of product management experience in a technical environment Background in computer science, engineering, business, or related fields Demonstrated ability to work effectively with engineering teams, translating complex technical concepts into&nbsp;actionable plans Solid understanding of backend systems, including microservices, databases, messaging systems, and modern platform architectures Strong communication&nbsp;and stakeholder management skills, with the ability to influence at all levels, including senior leadership Experience&nbsp;managing technical backlogs&nbsp;and working closely with cross-functional teams Familiarity with Agile methodologies, particularly Scrum and Kanban Proven track record of successfully delivering technical products in fast-paced environments Nice to haves: Deep understanding of email protocols such as SMTP and IMAP, and their related data formats Experience with large scale event based microservices architectures, or technologies such as Java, Kubernetes, Grafana, Loki, Prometheus, Ceph and Pulsar Familiarity with data governance, integrity, and lifecycle management Experience working in SaaS, messaging, or enterprise software environments Strong domain modeling, workflow design, and technical documentation skills What you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

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