At ESW, we believe that every shopper in every country should have seamless access to their favorite brands. Our innovative software, extensive logistics infrastructure, and cross-border expertise have empowered some of the world’s most iconic brands to grow internationally while delivering a seamless, localized online shopping experience.

ESW’s modular solution gives online retailers control over the end-to-end  international customer journey – from checkout to returns.

The Opportunity We’re looking for a commercially astute and operationally sharp Deal Desk Analyst to join our Revenue Intelligence team. This role will be pivotal in coordinating complex deal workflows, aligning with our enterprise solutioning process, and ensuring consistency with ESW’s commercial playbook. You’ll be a trusted advisor, working cross-functionally with Sales, Legal, Finance, and Delivery to streamline approvals, structure proposals, and support our go-to-market efforts. This role requires an analytical mindset, with excellent communication skills and the ability to navigate ambiguity and cross functional teams to drive deal velocity and consistency. This is a fantastic opportunity for a Finance Professional with Sales partnering experience to develop their career and gain a deep understanding of a GTM operation. The role would also ideally suit an experienced Deal Desk analyst with financial modelling skills. Key Responsibilities Commercial Coordination: Partner with Sales to co-ordinate the commercial strategy throughout a deal lifecycle, from intake to approval, ensuring alignment with key cross functional stakeholders. Workflow Management: Maintain approval matrices, track deal status, and ensure timely execution across stakeholders. Proposal Structuring: Collaborate with Sales and Solution Architects to shape proposals that reflect ESW’s value proposition and commercial strategy. Pricing &amp; Commercial Modelling: Build and maintain commercial models where needed to optimise deal pricing and win strategy. Partner with Finance where needed. Pre-Sales BI: Partner with our Pre-Sales BI team to develop a deep technical understanding of our forecasting process, ROI modelling &amp; CX review. Bring insights and ideas to iterate and improve on our internal modelling. Sales Enablement: Support onboarding and training initiatives by embedding deal desk processes into enablement content. Revenue Intelligence: Work with RevOps to deliver dashboards and insights on deal velocity, approval bottlenecks, and win rates to inform leadership decisions. Requirements 5 + years proven experience in deal desk or commercial sales finance roles—ideally within a technology enterprise sale environment. Strong understanding of sales cycles, solutioning processes, and Salesforce. Exceptional stakeholder management and communication skills. Analytical mindset with the ability to interpret commercial data and model scenarios. Bachelor's degree in Business, Finance, Economics or similar field. Qualified Accountant (ACA, ACCA, CIMA etc) is a strong plus. &nbsp; About ESW Our purpose is simple: to create moments that matter between people and the brands they cherish. We enable brands to expand their global reach, facilitating simple and seamless ecommerce experiences for consumers worldwide. Through our integration solutions, we deliver a complete international checkout experience, including local duties, taxes, fulfilment, delivery management, and global returns and payment processing capabilities. Guided by our values—Own It, Champion Simplicity, Win as One, and Debate then Commit—we strive to foster innovation, accountability, and teamwork, creating solutions that inspire trust and drive impactful results. Why join us? Competitive salary and benefits: Your financial well being is important to us. Join ESW and experience the satisfaction of being rewarded for your hard work, dedication and commitment. Professional and personal development: Find your spark and leave your mark. We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW. Hybrid Working: Our Hybrid Working Model empowers you to embrace the flexibility of hybrid working and enjoy the best of office and remote work. Diversity, Belonging &amp; Inclusion: When we win, we win together. You'll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged. ESW is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity, equity, &amp; inclusion in the workplace. Individuals seeking employment and employees at ESW are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know. We are dedicated to ensuring equal access and opportunity for all candidates.&nbsp; #LI-PP1 #LI-Hybrid&nbsp; &nbsp;

Senior Deal Desk Analyst

The Opportunity We are seeking a skilled and motivated Senior AI Engineer to join ESW’s AI Autonomous Product Group (APG). This role offers a unique opportunity to work at the intersection of applied AI and scalable cloud engineering, helping turn generative AI into real-world automation for customer service, onboarding, payments, and operations. You will build and deploy advanced LLM-powered systems using tools like OpenAI, Claude, and Azure OpenAI, while embedding those systems into our enterprise Azure platform&nbsp;using technologies such as .NET, CosmosDB, Kubernetes, and Kafka. You’ll own everything from prompt orchestration and inference to DevOps and production monitoring. Responsibilities LLM System Development &amp; Orchestration Design and implement workflows using LLMs (e.g. OpenAI, Claude, Mistral, Azure OpenAI) for agentic automation and RAG (retrieval-augmented generation) use cases Build orchestration pipelines to chain prompts, manage tool use, and handle fallbacks or escalations Use vector databases (e.g. FAISS, Weaviate, Chroma, Azure Cognitive Search) to power RAG pipelines and semantic search Design and implement scalable AI/ML models for classification, prediction, recommendation, and optimization tasks Enterprise Integration &amp; API Architecture Integrate AI workflows with ESW’s backend systems and APIs (.NET microservices, CosmosDB, Kafka eventing) Build scalable APIs and services that expose LLM capabilities securely Collaborate with platform engineers to deploy containerized services via Kubernetes and Azure Functions Deployment, Monitoring &amp; CI/CD Automate build and deployment pipelines using GitHub Actions, Azure DevOps, or similar tooling Implement monitoring, logging, and tracing (e.g. Application Insights, Prometheus, Grafana) for all AI services Apply DevOps best practices including versioning, rollback strategies, and infrastructure-as-code (Terraform/Bicep) Ensure traceability and auditability of agent decisions and model outputs Cross-functional Collaboration Work with data scientists to take models from prototype to production Partner with product teams to design, test, and deliver user-centric solutions Contribute reusable tooling and documentation for broader AI adoption across the company Requirements Experience 3+ years of experience in backend, AI/ML, or platform engineering Consistent record of delivering production-grade AI or LLM-enabled systems Experience working on customer service, ecommerce, or process automation solutions is a plus Technical Proficiency Proficiency in Python and backend API development Familiar with orchestration frameworks (e.g. LangChain, LlamaIndex, or custom tools) Hands-on experience using LLM APIs such as OpenAI, Claude, Mistral, or Azure OpenAI Knowledge of vector databases and embedding pipelines (e.g. FAISS, Weaviate, Azure Cognitive Search) Azure Platform Experience Familiar with ESW’s core Azure technologies: .NET microservices CosmosDB Apache Kafka Kubernetes (AKS) Azure Functions, Blob Storage, App Services DevOps &amp; MLOps Experience building and managing CI/CD pipelines Containerization with Docker, deployment with Kubernetes Infrastructure-as-code using Bicep, Terraform, or ARM templates Exposure to AI/ML monitoring, version control, and audit mechanisms Soft Skills Strong communicator who can collaborate across technical and non-technical teams Self-motivated and comfortable working in agile, iterative environments Growth mindset with a keen interest in staying ahead of AI trends and tools About ESW Our purpose is simple: to create moments that matter between people and the brands they cherish. We enable brands to expand their global reach, facilitating simple and seamless ecommerce experiences for consumers worldwide. Through our integration solutions, we deliver a complete international checkout experience, including local duties, taxes, fulfilment, delivery management, and global returns and payment processing capabilities. Guided by our values - Own It, Champion Simplicity, Win as One, and Debate then Commit - we strive to foster innovation, accountability, and teamwork, creating solutions that inspire trust and drive impactful results. Why join us? Competitive salary and benefits: Your financial well being is important to us. Join ESW and experience the satisfaction of being rewarded for your hard work, dedication and commitment. Professional and personal development: Find your spark and leave your mark. We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW. Hybrid Working: Our Hybrid Working Model empowers you to embrace the flexibility of hybrid working and enjoy the best of office and remote work. Diversity, Belonging &amp; Inclusion: When we win, we win together. You'll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged. ESW is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity, equity, &amp; inclusion in the workplace. Individuals seeking employment and employees at ESW are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know. We are dedicated to ensuring equal access and opportunity for all candidates. #LI-hybrid #LI-AL1

Senior AI Engineer

The Opportunity We’re seeking a Senior Customer Success Manager to join our dynamic and growing Client Relationship Management team. The ideal candidate is customer focused professional with a passion for driving account growth, ensuring retention, and delivering a world-class service experience. This is a hybrid role (50% in office, 50% remote) and will be based from our new office in Jersey City. Responsibilities Lead a portfolio of clients ensuring they consistently meet/exceed revenue and profit objectives. Develop and drive a growth-focused account strategy for your book of business in collaboration with sales, marketing, product and other internal collaborators. Run the business review process with clients and internal collaborators. Cultivate trusting client relationships at all levels that strengthen and broaden our reach and coverage, demonstrating ESW’s value and preventing churn. Proactively partner with relevant internal functional owners to ensure overall performance to client contract, SLA’s, and business goals. Own client communications, while being recognized by the client as a business partner and key point of contact and subject matter expert across all aspects of the ESW solution. In partnership with client and internal functions, drive account improvement initiatives in the areas of growth, innovation, service, profitability, and cost optimization. Supervise and analyze client performance including forecasts, trends and KPIs, communicating the relevant impact to internal collaborators. Requirements Proven experience or working in as a client success or client relationship manager, ideally 5+ years of relevant professional experience in ecommerce or ecommerce cross-border fulfillment. In-depth knowledge of the B2C ecommerce industry, preferably within an online retail environment. Demonstrated account management subject area, process development, issue resolution, data analysis and driving growth. Excellent relationship building and influencing skills, with internal and external collaborators. Acts as the client champion internally. Knowledge of ecommerce user experience standard processes, data and analytics, and ecommerce operations. Strong ability to analyze business needs and demonstrate success in running client contracts. Strong ecommerce reporting and analysis skills to drive actionable insights and growth recommendations. Knowledge of and ability to learn online project management and issue tracking tools, reporting, and other workflow management systems Ability to perform financial and numerical analysis, with a solid understanding of MS Office tools, especially Excel and Word, for reporting and documentation purposes. The salary range for the position is $95,000.00 - $135,000.00 USD per year. &nbsp; About ESW Our purpose is simple: to create moments that matter between people and the brands they cherish. We enable brands to expand their global reach, facilitating simple and seamless ecommerce experiences for consumers worldwide. Through our integration solutions, we deliver a complete international checkout experience, including local duties, taxes, fulfilment, delivery management, and global returns and payment processing capabilities. Guided by our values—Own It, Champion Simplicity, Win as One, and Debate then Commit—we strive to foster innovation, accountability, and teamwork, creating solutions that inspire trust and drive impactful results. Why join us? Competitive salary and benefits: Your financial well being is important to us. Join ESW and experience the satisfaction of being rewarded for your hard work, dedication and commitment. Professional and personal development: Find your spark and leave your mark. We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW. Hybrid Working: Our Hybrid Working Model empowers you to embrace the flexibility of hybrid working and enjoy the best of office and remote work. Diversity, Belonging &amp; Inclusion: When we win, we win together. You'll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged. ESW is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity, equity, &amp; inclusion in the workplace. Individuals seeking employment and employees at ESW are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know. We are dedicated to ensuring equal access and opportunity for all candidates. #LI-VC1&nbsp;#LI-Hybrid &nbsp;

Senior Customer Success Manager

The Opportunity We are seeking a dynamic and solutions-oriented professional to lead the design and enhancement of client technical and operational solutions across the entire client lifecycle—from pre-sales and scoping through implementation and ongoing delivery.&nbsp;The candidate will engage with both the client and internal stakeholders through a consultative process to clearly define, configure and deliver client requirements within the expected timeframe. The role will have special focus on supporting the Italian market and its dedicated sales cycle and team. Responsibilities Provide technical &amp; operations support to sales during the client pre-sales phase of the client engagement process. Document client solution requirements concisely and accurately, to ensure product and client implementation teams have absolute clarity. Working with Product Owners, to complete high-level client requirements to input into product development requests. Provide input to the client Implementation schedule, ensuring all requirements are delivered for the client. Configuration of the client solution via the ESW onboarding tooling. Ongoing management of client expectations against product and functionality release schedules. Report on the progress and health of the assigned client projects. Manage the client relationship from the pre-sales phase through to project launch. Requirements 3-4 years in a solution engineering role or applicable sales and technical client support role within an e-commerce or development environment. Excellent interpersonal skills and fluent in both Italian and English. Bachelor’s degree in Business/Technology/Engineering or a related field. Knowledge of B2C e-commerce solutions, processes, and technology solutions, including web stores, payments, and distribution platforms. Structured approach to specifying, documentation, and planning. Capable of leading consultative workshops with Clients to determine the best fit solution for the client. Ability to handle and set realistic expectations with client. What's on offer? Competitive salary and benefits: Your financial well being is important to us. Join ESW and experience the satisfaction of being rewarded for your hard work, dedication and commitment. Professional and personal development: Find your spark and leave your mark. We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW. Hybrid Working: Our Hybrid Working Model empowers you to embrace the flexibility of hybrid working and enjoy the best of office and remote work. Diversity, Belonging &amp; Inclusion: When we win, we win together. You'll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged. ESW is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity, equity, &amp; inclusion in the workplace. Individuals seeking employment and employees at ESW are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know. We are dedicated to ensuring equal access and opportunity for all candidates. &nbsp; #LI-VC1 #LI-Remote

Solutions Engineer

&nbsp; The Opportunity We are seeking a dynamic and solutions-oriented professional to lead the design and enhancement of client technical and operational solutions across the entire client lifecycle—from pre-sales and scoping through implementation and ongoing delivery. This role will act as a key liaison between clients and internal teams, using a consultative approach to define, configure, and deliver tailored solutions that meet client expectations and timelines. Responsibilities Provide technical &amp; operations support to sales during the client pre-sales phase of the client engagement process. Document client solution requirements concisely and accurately, to ensure product and client implementation teams have absolute clarity. Working with Product Owners, to complete high-level client requirements to input into product development requests. Provide input to the client Implementation schedule, ensuring all requirements are delivered for the client. Configure the client solution via the ESW onboarding tooling. Ongoing management of client expectations against product and functionality release schedules. Report on the overall progress and health of the client projects in progress including identifying areas of non-compliance to formal project methodology. Manage the client relationship from the pre-sales phase through to project go live. Lead cross functional continuous improvement initiatives, with a focus on customer experience. Requirements 6+ years’ in a client technical management role ideally within an ecommerce or development environment. Bachelor’s degree in Business, Technology, Engineering, or a related field. Strong understanding of B2C ecommerce solutions, processes, and technology solutions, including web stores, payments, and distribution platforms. Proven ability to document, plan, and specify technical solutions in a structured and scalable way. Experience working cross-functionally with Sales, Engineering, Delivery, Product, and Client Success teams to ensure seamless execution. Demonstrated success managing multiple projects or programs aligned with strategic business goals. Proficient in presenting tailored solutions to clients in a clear and engaging manner. Adept at setting and managing realistic client expectations. Comfortable presenting to and reporting progress to senior stakeholders. The salary range for this role is $109,500.00 - $150,000.00 About ESW Our purpose is simple: to create moments that matter between people and the brands they cherish. We enable brands to expand their global reach, facilitating simple and seamless ecommerce experiences for consumers worldwide. Through our integration solutions, we deliver a complete international checkout experience, including local duties, taxes, fulfilment, delivery management, and global returns and payment processing capabilities. Guided by our values—Own It, Champion Simplicity, Win as One, and Debate then Commit—we strive to foster innovation, accountability, and teamwork, creating solutions that inspire trust and drive impactful results. Why join us? Competitive salary and benefits:&nbsp;Your financial well being is important to us. Join ESW and experience the satisfaction of being rewarded for your hard work, dedication and commitment. Professional and personal development:&nbsp;Find your spark and leave your mark. We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW. Hybrid Working:&nbsp;Our Hybrid Working Model empowers you to embrace the flexibility of hybrid working and enjoy the best of office and remote work. Diversity, Belonging &amp; Inclusion:&nbsp;When we win, we win together. You'll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged. ESW is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity, equity, &amp; inclusion in the workplace. Individuals seeking employment and employees at ESW are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know. We are dedicated to ensuring equal access and opportunity for all candidates. &nbsp; #LI-VC1 #LI-Remote &nbsp; &nbsp; &nbsp; &nbsp;

Senior Solution Engineer

The Opportunity As a Senior Technical Account Manager (TAM) within the Delivery Services team, you will be responsible for building and maintaining strong solution relationships with key contacts across a portfolio of strategic clients. You will serve as the primary technical liaison, ensuring our clients have a deep understanding of ESW’s Solution capabilities and receive expert support on technical growth opportunities &amp; issue triage. Your role will be pivotal in ensuring seamless solution roll-out, troubleshooting technical challenges, and identifying the most effective ways to implement ESW’s new products and innovations within each client’s technical environment. This position requires technical expertise and a focus on addressing the needs of our Strategic Accounts. It is designed to reduce dependencies on other departments in resolving complex customer issues and answering frontline technical questions, thereby improving responsiveness to client needs in a fast-moving eCommerce business. Lost time = lost revenue. Responsibilities This will be a client-facing role. The Technical Account Manager will partner with CSMs to service their top-tier clients. Your responsibilities will include: Presenting new solution and feature proposals, including client impacts &amp; implementation requirements Being responsible for agreeing and rolling out client roadmap items as outlined in the strategic account plan Taking note of the client's solution issues Establishing a direct relationship with the client’s technical and product teams Working closely with internal teams (Product, Engineering, Business Functions and Client Success) to advocate for client needs, ensure seamless product adoption and functional closure of agreed deliverables. Staying up to date on ESW’s evolving product offerings and industry best practices to provide value to clients continuously. Bringing thought leadership that will improve our ways of working with our clients. For example, identify common issues across clients and propose ideas on how they can be handled more efficiently. Driving process improvement within the Technical Account Management team, ensuring process and delivery evolution. Being a positive leader within the teams, taking opportunities to mentor fellow team members on best-in-class client practices Requirements 8+ years of experience in a technical account management, solutions engineering, product management or integration support role within ecommerce, FinTechch, or SaaS industries. Technical proficiency: Strong knowledge of API-based integrations, web technologies, and troubleshooting methodologies Enjoys engaging with clients, understands their perspective, and can recommend an outcome where everybody wins Excellent ability to communicate complex technical concepts in a clear and business-friendly manner Strong analytical skills and a proactive approach to addressing client challenges Passionate about quality and will be the champion for the customer internally 8+ years of experience in a technical account management, solutions engineering, product management or integration support role within ecommerce, FinTechch, or SaaS industries. Experience in international ecommerce, cross-border payments, or logistics is a plus. Fluency in English; additional languages are a plus. The salary range for this role is $84,800.00 - $121,200 &nbsp; About ESW Our purpose is simple: to create moments that matter between people and the brands they cherish. We enable brands to expand their global reach, facilitating simple and seamless ecommerce experiences for consumers worldwide. Through our integration solutions, we deliver a complete international checkout experience, including local duties, taxes, fulfilment, delivery management, and global returns and payment processing capabilities. Guided by our values—Own It, Champion Simplicity, Win as One, and Debate then Commit—we strive to foster innovation, accountability, and teamwork, creating solutions that inspire trust and drive impactful results. Why join us? Competitive salary and benefits: Your financial well being is important to us. Join ESW and experience the satisfaction of being rewarded for your hard work, dedication and commitment. Professional and personal development: Find your spark and leave your mark. We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW. Hybrid Working: Our Hybrid Working Model empowers you to embrace the flexibility of hybrid working and enjoy the best of office and remote work. Diversity, Belonging &amp; Inclusion: When we win, we win together. You'll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged. ESW is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity, equity, &amp; inclusion in the workplace. Individuals seeking employment and employees at ESW are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know. We are dedicated to ensuring equal access and opportunity for all candidates. #LI-hybrid #LI-VC1

Senior Technical Account Manager

The Opportunity We’re looking for an experienced&nbsp;Tech Lead with a strong frontend background—preferably with Angular—to lead a team building innovative digital experiences. At ESW, we help some of the world’s best-loved brands deliver frictionless, cross-border shopping experiences. As a leading global DTC eCommerce platform, we provide technology and services that enable brands to localize checkout, logistics, compliance, and customer service in over 200 markets. As a Tech Lead, you will drive the design, development and technical ownership of a core element of our platform. You will collaborate with Architecture, Product, and your Engineering Leads to deliver and maintain a high volume secure system that continues to support rapid growth in scale and roadmap. We are looking for a Technical Lead with the highest level of technical and people management skills and a passion for building high-performing teams and driving technical excellence. You should want to do things better – we believe in continuous improvement of the development process – and you should have an opinion and contribute to improving our engineering practices. It would help if you cared about agile, continuous integration, deployment, DDD, TDD, unit testing and integration testing. &nbsp; Responsibilities Lead and mentor a team of frontend engineers focused on Angular-based applications. Drive technical strategy, architecture, and execution for scalable, high-performance UI. Collaborate closely with product, design, and backend teams to deliver seamless user experiences. Foster a culture of innovation, inclusion, and continuous improvement. Requirements Proven experience in engineering leadership and team management. Deep expertise in front end frameworks (preferably Angular, but also open to React and Vue) and other modern frontend technologies (e.g. TypeScript, RxJS, SCSS, etc.). Strong understanding of UI/UX principles and performance optimization. Excellent communication and stakeholder management skills. About ESW Our purpose is simple: to create moments that matter between people and the brands they cherish. We enable brands to expand their global reach, facilitating simple and seamless ecommerce experiences for consumers worldwide. Through our integration solutions, we deliver a complete international checkout experience, including local duties, taxes, fulfilment, delivery management, and global returns and payment processing capabilities. Guided by our values—Own It, Champion Simplicity, Win as One, and Debate then Commit—we strive to foster innovation, accountability, and teamwork, creating solutions that inspire trust and drive impactful results. &nbsp; &nbsp; What's on offer? Competitive salary and benefits: Your financial well being is important to us. Join ESW and experience the satisfaction of being rewarded for your hard work, dedication and commitment. Professional and personal development: Find your spark and leave your mark. We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW. Hybrid working: Enjoy the best of both worlds with 2–3 days in our office, and 2–3 days working from the comfort of your home Diversity, Belonging &amp; Inclusion: When we win, we win together. You'll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged. ESW is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity, equity, &amp; inclusion in the workplace. Individuals seeking employment and employees at ESW are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know. We are dedicated to ensuring equal access and opportunity for all candidates. #LI-hybrid #LI-TSA1

Tech Lead Angular

The Opportunity We’re looking for an experienced&nbsp;Tech Lead with a strong frontend background—preferably with Angular—to lead a team building innovative digital experiences. At ESW, we help some of the world’s best-loved brands deliver frictionless, cross-border shopping experiences. As a leading global DTC eCommerce platform, we provide technology and services that enable brands to localize checkout, logistics, compliance, and customer service in over 200 markets. As a Tech Lead, you will drive the design, development and technical ownership of a core element of our platform. You will collaborate with Architecture, Product, and your Engineering Leads to deliver and maintain a high volume secure system that continues to support rapid growth in scale and roadmap. We are looking for a Technical Lead with the highest level of technical and people management skills and a passion for building high-performing teams and driving technical excellence. You should want to do things better – we believe in continuous improvement of the development process – and you should have an opinion and contribute to improving our engineering practices. It would help if you cared about agile, continuous integration, deployment, DDD, TDD, unit testing and integration testing. &nbsp; Responsibilities Lead and mentor a team of frontend engineers focused on Angular-based applications. Drive technical strategy, architecture, and execution for scalable, high-performance UI. Collaborate closely with product, design, and backend teams to deliver seamless user experiences. Foster a culture of innovation, inclusion, and continuous improvement. Requirements Proven experience in engineering leadership and team management. Deep expertise in front end frameworks (preferably Angular, but also open to React and Vue) and other modern frontend technologies (e.g. TypeScript, RxJS, SCSS, etc.). Strong understanding of UI/UX principles and performance optimization. Excellent communication in English and stakeholder management skills. About ESW Our purpose is simple: to create moments that matter between people and the brands they cherish. We enable brands to expand their global reach, facilitating simple and seamless ecommerce experiences for consumers worldwide. Through our integration solutions, we deliver a complete international checkout experience, including local duties, taxes, fulfilment, delivery management, and global returns and payment processing capabilities. Guided by our values—Own It, Champion Simplicity, Win as One, and Debate then Commit—we strive to foster innovation, accountability, and teamwork, creating solutions that inspire trust and drive impactful results. &nbsp; &nbsp; What's on offer? Direct hire with a product company: This isn’t consulting or outsourcing. Shape the future of our product with ownership, impact, and long-term vision.&nbsp;&nbsp; Competitive salary and benefits: Your financial well being is important to us. Join ESW and experience the satisfaction of being rewarded for your hard work, dedication and commitment. Professional and personal development: Find your spark and leave your mark. We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW. International environment: Work with people from over 30 different cultures and get the chance to use English daily.&nbsp;&nbsp; Hybrid working: Enjoy the best of both worlds with 2–3 days in our office, and 2–3 days working from the comfort of your home Diversity, Belonging &amp; Inclusion: When we win, we win together. You'll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged. ESW is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity, equity, &amp; inclusion in the workplace. Individuals seeking employment and employees at ESW are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know. We are dedicated to ensuring equal access and opportunity for all candidates. #LI-hybrid #LI-TSA1

&nbsp; The Opportunity The Logistics Sourcing Manager is responsible for designing and sourcing logistics solutions that align with client commercial and business objectives. This role involves engaging with clients to understand their requirements, collaborating with cross-functional teams to develop optimal solutions, and presenting these solutions to clients. Ideal candidate must possess knowledge of supply chains, logistics, exceptional communication skills, and proficiency in managing relationships with partners. Responsibilities Support the sales team throughout the opportunity pipeline by understanding client requirements and crafting innovative logistics solutions to address their needs and challenges. Empower and develop high-performing sourcing team while fostering strong, collaborative relationships with vendors to drive efficiency and mutual growth. Serve as the main point of contact for clients throughout the logistics solutioning process, ensuring effective communication and timely delivery of solutions. Collaborate with internal partners (e.g., sales, operations, IT) and external partners (e.g., third-party logistics providers, vendors) to develop tailored logistics solutions that meet client specifications and goals. Present logistics solutions to clients, clearly articulating the benefits, cost savings, and operational efficiencies of the proposed solutions. Lead the design and development of new logistics solutions that enhance the overall offering and performance of the logistics network. Work with cross-functional teams on large-scale initiatives, coordinating logistics to ensure successful project integration. Manage relationships with vendors and suppliers, ensuring that turnaround times, quality standards, and cost expectations are met. Conduct in-depth market research to stay informed about the latest trends, industry standard processes, and emerging technologies in logistics. Apply market insights to design innovative logistics solutions that are competitive, efficient, and aligned with client needs. Requirements Bachelor’s degree in Logistics, Supply Chain Management, or related field. Certifications in logistics or project management (e.g., PMP, APICS, Six Sigma) are a plus. Prefer 6+ years in logistics or supply chain management, incl. 3 years in customer-facing role. Strong understanding of logistics systems (TMS, WMS, ERP) and technologies. Outstanding communication and presentation skills, with the ability to explain complex solutions in a clear, customer-centric way. Proven experience managing relationships with third-party logistics providers and vendors to ensure the successful delivery of solutions. Strong commercial awareness and understanding of cost and margin dynamics with the ability to identify cost-saving opportunities and evaluate financial impacts of logistics decisions. Excellent organizational skills and people experience with the ability to manage multiple projects simultaneously and ensure on-time, within-budget delivery of solutions. &nbsp; About ESW Our purpose is simple: to create moments that matter between people and the brands they cherish. We enable brands to expand their global reach, facilitating simple and seamless ecommerce experiences for consumers worldwide. Through our integration solutions, we deliver a complete international checkout experience, including local duties, taxes, fulfilment, delivery management, and global returns and payment processing capabilities. Guided by our values—Own It, Champion Simplicity, Win as One, and Debate then Commit—we strive to foster innovation, accountability, and teamwork, creating solutions that inspire trust and drive impactful results. Why join us? Competitive salary and benefits: Your financial well being is important to us. Join ESW and experience the satisfaction of being rewarded for your hard work, dedication and commitment. Professional and personal development: Find your spark and leave your mark. We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW. Hybrid Working: Our Hybrid Working Model empowers you to embrace the flexibility of hybrid working and enjoy the best of office and remote work. Diversity, Belonging &amp; Inclusion: When we win, we win together. You'll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged. ESW is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity, equity, &amp; inclusion in the workplace. Individuals seeking employment and employees at ESW are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know. We are dedicated to ensuring equal access and opportunity for all candidates. #LI-hybrid #LI-VC1 &nbsp;

Logistics Sourcing Manager

The Opportunity We’re looking for an Angular Engineer to join our Tech &amp; Product team in Madrid. You’ll help design and build scalable, high-performance solutions that form the backbone of our products, contributing to systems used by teams across the company. In this role, you’ll collaborate closely with experienced engineers, contribute to architectural discussions, and continuously improve our codebase. We value clean architecture, reliable automation, and thoughtful engineering over rushing features and you’ll be encouraged to learn, experiment, and share ideas. You’ll join a team of kind, smart, and pragmatic engineers who care deeply about doing things right. If you’re passionate about technology and eager to grow while working on exciting challenges, we’d love to hear from you. Responsibilities You will be responsible for developing product features and actively participating in requirements analysis, design, coding, testing, as well as post-deployment monitoring and bug fixing. Responsible for the web app code quality and structure, ensuring PRs are of standard. Assist in coordinating workflows with UX and designers. Coordinate with backend .PHP and .Net engineers on API design. Take ownership of problems, propose scalable solutions, and anticipate potential pitfalls before they arise. Think beyond just writing code - consider scalability, security, performance, and maintainability. Collaborate within an Agile environment, contributing to the continuous improvement of ESW's suite of ecommerce products as a valued member of a product team. Take on ambitious tasks involving large-scale sophisticated applications and embrace Test Driven Development methodologies. Requirements 3+ years commercial experience in Software Development. Bachelor’s degree or equivalent experience in Computer science or equivalent. Strong expertise in UI development with Angular and Express/AngularSSR. Excellent knowledge of JS, TS, HTML, CSS, NPM. Experience with Node.js, Redis, and AWS Cloudfront is a nice to have. Experience in technical and design aspects of adaptable web apps. Knowledge of development stack: Web Api, Restful architecture, Microservices. Experience in modern SDLC methodology, such as CI/CD, Unit test and end to end test experience. Experience working within an Agile team. Demonstrated ability to self-teach / up-skill. Intellectual curiosity, learning agility, and enthusiasm for tackling tough problems. Outstanding communication skills required – primarily the ability to communicate ideas. About ESW Our purpose is simple: to create moments that matter between people and the brands they cherish. We enable brands to expand their global reach, facilitating simple and seamless ecommerce experiences for consumers worldwide. Through our integration solutions, we deliver a complete international checkout experience, including local duties, taxes, fulfilment, delivery management, and global returns and payment processing capabilities. Guided by our values - Own It, Champion Simplicity, Win as One, and Debate then Commit - we strive to foster innovation, accountability, and teamwork, creating solutions that inspire trust and drive impactful results. Why join us? Competitive salary and benefits: Your financial well being is important to us. Join ESW and experience the satisfaction of being rewarded for your hard work, dedication and commitment. Professional and personal development: Find your spark and leave your mark. We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW. Hybrid Working: Our Hybrid Working Model empowers you to embrace the flexibility of hybrid working and enjoy the best of office and remote work. Diversity, Belonging &amp; Inclusion: When we win, we win together. You'll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged. ESW is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity, equity, &amp; inclusion in the workplace. Individuals seeking employment and employees at ESW are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know. We are dedicated to ensuring equal access and opportunity for all candidates. #LI-hybrid #LI-AL1

Angular Engineer

&nbsp; The Opportunity We’re looking for a Senior Angular Engineer to join our Tech &amp; Product team in Madrid. You’ll design and build scalable, high-performance solutions that serve as foundational systems across the company, making your impact broad and lasting. As a senior engineer, you’ll shape architecture, mentor others, and help drive strategic decisions. We value clean code, robust automation, and thoughtful engineering over rushing features, and you’ll be encouraged to experiment, improve, and challenge the status quo. You’ll be part of a kind, smart, and pragmatic team that cares about doing things right. If you’re passionate about technology and ready for exciting challenges, we’d love to hear from you. Responsibilities You will be responsible for developing product features and actively participating in requirements analysis, design, coding, testing, as well as post-deployment monitoring and bug fixing. Responsible for the teams web app code quality and structure, ensuring PRs are of standard. Assist in coordinating workflows with UX and designers. Coordinate with backend .PHP and .Net engineers on API design. Take ownership of problems, propose scalable solutions, and anticipate potential pitfalls before they arise. Think beyond just writing code - consider scalability, security, performance, and maintainability. Collaborate within an Agile environment, contributing to the continuous improvement of ESW's suite of ecommerce products as a valued member of a product team. Provide mentorship and support to junior and mid-level developers, encouraging their growth and development within the team. Take on ambitious tasks involving large-scale sophisticated applications and embrace Test Driven Development methodologies. Requirements 5+ years commercial experience in Software Development. Bachelor’s degree or equivalent experience in Computer science or equivalent. Strong expertise in UI development with Angular and Express/AngularSSR. Excellent knowledge of JS, TS, HTML, CSS, NPM. Experience with Node.js, Redis, and AWS Cloudfront is a nice to have. Experience in technical and design aspects of adaptable web apps. Knowledge of development stack: Web Api, Restful architecture, Microservices. Experience in modern SDLC methodology, such as CI/CD, Unit test and end to end test experience. Experience working within an Agile team. Demonstrated ability to self-teach / up-skill. Intellectual curiosity, learning agility, and enthusiasm for tackling tough problems. Outstanding communication skills required – primarily the ability to communicate ideas. About ESW Our purpose is simple: to create moments that matter between people and the brands they cherish. We enable brands to expand their global reach, facilitating simple and seamless ecommerce experiences for consumers worldwide. Through our integration solutions, we deliver a complete international checkout experience, including local duties, taxes, fulfilment, delivery management, and global returns and payment processing capabilities. Guided by our values - Own It, Champion Simplicity, Win as One, and Debate then Commit - we strive to foster innovation, accountability, and teamwork, creating solutions that inspire trust and drive impactful results. Why join us? Competitive salary and benefits: Your financial well being is important to us. Join ESW and experience the satisfaction of being rewarded for your hard work, dedication and commitment. Professional and personal development: Find your spark and leave your mark. We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW. Hybrid Working: Our Hybrid Working Model empowers you to embrace the flexibility of hybrid working and enjoy the best of office and remote work. Diversity, Belonging &amp; Inclusion: When we win, we win together. You'll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged. ESW is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity, equity, &amp; inclusion in the workplace. Individuals seeking employment and employees at ESW are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know. We are dedicated to ensuring equal access and opportunity for all candidates. #LI-hybrid #LI-AL1 &nbsp;

Senior Angular Engineer

The Opportunity We are looking for Full Stack&nbsp;Engineers to join our expanding Tech &amp; Product Hub in Madrid. As part of a strategic investment in our technology, we are building new teams to enhance our platform and develop innovative eCommerce products that will shape the future of online shopping.&nbsp; In this role, you will work with cutting-edge technologies, designing and developing high-performance, scalable solutions. You’ll collaborate with cross-functional teams, contribute to architectural decisions, and follow best practices to ensure the delivery of robust and efficient software. You’re not only technically advanced but also influential in mentorship and strategic decision-making. If you are passionate about technology, thrive in a fast-paced environment, and want to work on exciting challenges, we’d love to hear from you. Responsibilities Drive the development of product features, engaging in requirements analysis, design, coding, testing, and post-deployment monitoring and bug fixing. Take ownership of problems, propose scalable solutions, and anticipate potential pitfalls before they arise.&nbsp; Think beyond just writing code - consider scalability, security, performance, and maintainability.&nbsp; Collaborate within an Agile environment, contributing to the continuous improvement of ESW's suite of e-commerce products as a valued member of a product team. Partner closely with Product Owners, Scrum Masters, and QA Engineers within our dynamic development teams, demonstrating both autonomy and collaboration skills. Provide mentorship and support to junior and mid-level developers, encouraging their growth and development within the team. Take on ambitious tasks involving large-scale sophisticated applications and embrace Test Driven Development methodologies. Apply your expertise in .Net, Angular, and Azure development stack to deliver high-quality solutions. Requirements 5+ years commercial experience in Software Development. Bachelor's degree or equivalent experience in computer science. Mandatory: Excellent knowledge of C# .NET and knowledge of UI development in Angular. Mandatory: Experience with at least one event-driven architecture tool (e.g. Kafka, Service Bus, RabbitMQ...) Mandatory: able to communicate fluently in English. You don't need a certificate, but you must be able to communicate during daily English meetings and do an entire interview process in English. Experience with cloud technologies (preferably Azure, but AWS and/or GCP are also okay) Experience with at least one monitoring/logging tool (e.g. Azure Application Insights, Azure Log Analytics, Datadog, New Relic, Splunk, Prometheus, Grafana, ELK, or others) Nice to have but not mandatory: Experience with kubernetes and docker Intellectual curiosity, learning agility, and passion for tackling tough problems. About ESW Our purpose is simple: to create moments that matter between people and the brands they cherish. We enable brands to expand their global reach, facilitating simple and seamless ecommerce experiences for consumers worldwide. Through our integration solutions, we deliver a complete international checkout experience, including local duties, taxes, fulfilment, delivery management, and global returns and payment processing capabilities. Guided by our values—Own It, Champion Simplicity, Win as One, and Debate then Commit—we strive to foster innovation, accountability, and teamwork, creating solutions that inspire trust and drive impactful results. What's on offer? Direct hire with a product company: This isn’t consulting or outsourcing. Shape the future of our product with ownership, impact, and long-term vision.&nbsp;&nbsp; Competitive salary and benefits: Your financial well-being is important to us. Join ESW and experience the satisfaction of being rewarded for your hard work, dedication, and commitment.&nbsp;&nbsp; International environment:&nbsp;Work with people from over 30 different cultures and get the chance to use English daily.&nbsp;&nbsp; Professional and personal development: We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW.&nbsp;&nbsp; Hybrid working: Enjoy the best of both worlds with 2–3 days in our office, and 2–3 days working from the comfort of your home.&nbsp;&nbsp; Diversity, Belonging &amp; Inclusion: When we win, we win together. You'll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged.&nbsp;&nbsp; ESW is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity, equity, &amp; inclusion in the workplace. Individuals seeking employment and employees at ESW are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know. We are dedicated to ensuring equal access and opportunity for all candidates. #LI-hybrid #LI-TS1

Full Stack Engineer (.NET + Angular)

The Opportunity The Logistics Sourcing Manager is responsible for designing and sourcing logistics solutions that align with client commercial and business objectives. This role involves engaging with clients to understand their requirements, collaborating with cross-functional teams to develop optimal solutions, and presenting these solutions to clients. Ideal candidate must possess knowledge of supply chains, logistics, exceptional communication skills, and proficiency in managing relationships with partners. Responsibilities Support the sales team throughout the opportunity pipeline by understanding client requirements and crafting innovative logistics solutions to address their needs and challenges. Empower and develop high-performing sourcing team while fostering strong, collaborative relationships with vendors to drive efficiency and mutual growth. Serve as the main point of contact for clients throughout the logistics solutioning process, ensuring effective communication and timely delivery of solutions. Collaborate with internal partners (e.g., sales, operations, IT) and external partners (e.g., third-party logistics providers, vendors) to develop tailored logistics solutions that meet client specifications and goals. Present logistics solutions to clients, clearly articulating the benefits, cost savings, and operational efficiencies of the proposed solutions. Lead the design and development of new logistics solutions that enhance the overall offering and performance of the logistics network. Work with cross-functional teams on large-scale initiatives, coordinating logistics to ensure successful project integration. Manage relationships with vendors and suppliers, ensuring that turnaround times, quality standards, and cost expectations are met. Conduct in-depth market research to stay informed about the latest trends, industry standard processes, and emerging technologies in logistics. Apply market insights to design innovative logistics solutions that are competitive, efficient, and aligned with client needs. Requirements Bachelor’s degree in Logistics, Supply Chain Management, or related field. Certifications in logistics or project management (e.g., PMP, APICS, Six Sigma) are a plus. Prefer 6+ years in logistics or supply chain management, incl. 3 years in customer-facing role. Strong understanding of logistics systems (TMS, WMS, ERP) and technologies. Outstanding communication and presentation skills, with the ability to explain complex solutions in a clear, customer-centric way. Proven experience managing relationships with third-party logistics providers and vendors to ensure the successful delivery of solutions. Strong commercial awareness and understanding of cost and margin dynamics with the ability to identify cost-saving opportunities and evaluate financial impacts of logistics decisions. Excellent organizational skills and people experience with the ability to manage multiple projects simultaneously and ensure on-time, within-budget delivery of solutions. &nbsp; About ESW Our purpose is simple: to create moments that matter between people and the brands they cherish. We enable brands to expand their global reach, facilitating simple and seamless ecommerce experiences for consumers worldwide. Through our integration solutions, we deliver a complete international checkout experience, including local duties, taxes, fulfilment, delivery management, and global returns and payment processing capabilities. Guided by our values—Own It, Champion Simplicity, Win as One, and Debate then Commit—we strive to foster innovation, accountability, and teamwork, creating solutions that inspire trust and drive impactful results. Why join us? Competitive salary and benefits: Your financial well being is important to us. Join ESW and experience the satisfaction of being rewarded for your hard work, dedication and commitment. Professional and personal development: Find your spark and leave your mark. We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW. Hybrid Working: Our Hybrid Working Model empowers you to embrace the flexibility of hybrid working and enjoy the best of office and remote work. Diversity, Belonging &amp; Inclusion: When we win, we win together. You'll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged. ESW is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity, equity, &amp; inclusion in the workplace. Individuals seeking employment and employees at ESW are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know. We are dedicated to ensuring equal access and opportunity for all candidates. #LI-hybrid #LI-VC1 &nbsp;

The Opportunity Seeking an individual driven by the challenge and excitement of uncovering data driven insights to join our Business Insights &amp; Analytics team. This position will make a significant and immediate impact on the business by optimizing and propelling our ability to uncover insights for our internal teams and global eCommerce retailers. We are looking for an exceptional individual to help take our reporting and customer insights program to the next level. Using various data sets and analytics tools and working cross-functionally, this role has many unique opportunities to craft and drive business decisions and actions.&nbsp; Our new team member must have a passion for analysis and the intellectual curiosity to uncover opportunities to and drive revenue growth for our clients through data mining and analysis followed by clear and concise storytelling. This is a hybrid role and will be based from our new office location in Jersey City. Key Responsibilities You will be an integral part of the Business Insights &amp; Analytics team and will both curate and present data-driven actionable insights for the internal stakeholders and eCommerce businesses Become an expert in leveraging Looker (our Business Intelligence Tool), Google Analytics, PowerBI, and other data sources to provide actionable insights using data analysis, visualizations and reporting Work cross-functionally with various stakeholders of the company (Customer Success, BI, Logistics, etc.) to analyze data including customer website behavioral &amp; transactional data, with the ability to summary it for easy consumption by business decision makers Analyze data from various sources to identify trends, patterns and anomalies, and translate those findings into actionable insights, recommendations and areas of opportunity Communicate results of reporting and analysis through clear and concise story-telling including the curation of compelling data content and visualizations Build various vehicles and tools to support the democratization of the data analysis across various internal functions Produce performance KPI reporting that supports the ability to streamline data, make reporting more efficient, and helps to derive insights faster Perform deep dive analysis to uncover improvements that drive improvements in performance and increase revenue generation Key Requirements 5+ years of experience in a similar role Experience with analytics tools (e.g. Looker, Power BI, Tableau, GA4, Python, etc.) Comfortable and extremely proficient in MS Excel Excellent oral, written communication and presentation skills are required Organizational skills including the ability to multi-task, set priorities, and follow up in a timely manner Ability to collaborate and work in a team environment as well as work independently Comfortable and thrives in working on multiple projects for various stakeholders both internally and client facing capacities Strong communication skills to effectively present data insights to internal collaborators and external clients. About ESW Our purpose is simple: to create moments that matter between people and the brands they cherish. We enable brands to expand their global reach, facilitating simple and seamless ecommerce experiences for consumers worldwide. Through our integration solutions, we deliver a complete international checkout experience, including local duties, taxes, fulfilment, delivery management, and global returns and payment processing capabilities. Guided by our values—Own It, Champion Simplicity, Win as One, and Debate then Commit—we strive to foster innovation, accountability, and teamwork, creating solutions that inspire trust and drive impactful results. Why join us? Competitive salary and benefits: Your financial well being is important to us. Join ESW and experience the satisfaction of being rewarded for your hard work, dedication and commitment. Professional and personal development: Find your spark and leave your mark. We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW. Hybrid Working: Our Hybrid Working Model empowers you to embrace the flexibility of hybrid working and enjoy the best of office and remote work. Diversity, Belonging &amp; Inclusion: When we win, we win together. You'll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged. ESW is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity, equity, &amp; inclusion in the workplace. Individuals seeking employment and employees at ESW are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know. We are dedicated to ensuring equal access and opportunity for all candidates. #LI-Hybrid #LI-TS1

Data Analyst (Customer Insights)

The Opportunity As a Data Privacy Manager at ESW, you will play a crucial, hands-on role in the day-to-day operations of our data privacy programme. You will work closely with all ESW business functions to support our commitment to the highest standards of data protection. This is a primarily operational role focused on implementing privacy controls, assisting with risk assessments, and helping to embed a culture of privacy across the organisation. You will offer essential support in implementing the privacy roadmap and ensuring our daily activities align with global data protection and AI laws. Responsibilities Support the Data Privacy Programme Assist in the day-to-day coordination and implementation of measures to ensure compliance with GDPR, ePrivacy, and other applicable global data privacy regulations. Support the execution of the privacy roadmap by completing assigned tasks and tracking progress. Practical Guidance &amp; Support Provide practical, day-to-day guidance on privacy matters to business areas (marketing, product development, technology, sales, and customer service). Help identify potential privacy risks in new and existing processes and assist in implementing mitigation actions. Maintain &amp; Implement Privacy Controls Assist in maintaining and updating data privacy policies, procedures, and documentation. Conduct and document Data Protection Impact Assessments (DPIAs) and privacy impact assessments for new products and services, supporting the team in managing identified risks. Help manage and respond to data subject rights requests (DSRs) in a timely and compliant manner. Promote a Privacy-Aware Culture Contribute to a culture of privacy and data protection by engaging with teams and answering their day-to-day queries. Assist in coordinating and delivering privacy training initiatives and help design and maintain training materials. Programme Metrics &amp; Vendor Support Help prepare reports and gather metrics on the performance of the privacy programme for internal partners. Support the vendor due diligence process by reviewing the data protection practices of third-party vendors. Market &amp; Regulatory Monitoring Monitor developments in data privacy, including new guidance and changes in legislation, and provide summaries to the team. Assist the team in adapting ESW’s privacy practices to address newly identified compliance requirements. Requirements 3-5 years of hands-on experience in a data privacy or a related compliance role. Experience with data privacy principles in a fast-paced environment (e.g., e-commerce, tech, or DTC). Experience in supporting or conducting DPIAs and privacy risk assessments. Strong working knowledge of the GDPR, ePrivacy, and other key global data protection and AI legistation. Privacy qualifications e.g. CIPP/E, CIPM, Law Society, King’s Inns etc.. A collaborative approach with the ability to work effectively with different teams and explain privacy concepts clearly. Familiarity with privacy management platforms (e.g., OneTrust) is desirable. Excellent interpersonal, written, and verbal communication skills. About ESW Our purpose is simple: to create moments that matter between people and the brands they cherish. We enable brands to expand their global reach, facilitating simple and seamless ecommerce experiences for consumers worldwide. Through our integration solutions, we deliver a complete international checkout experience, including local duties, taxes, fulfilment, delivery management, and global returns and payment processing capabilities. Guided by our values—Own It, Champion Simplicity, Win as One, and Debate then Commit—we strive to foster innovation, accountability, and teamwork, creating solutions that inspire trust and drive impactful results. Why join us? Competitive salary and benefits: Your financial well being is important to us. Join ESW and experience the satisfaction of being rewarded for your hard work, dedication and commitment. Professional and personal development: Find your spark and leave your mark. We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW. Hybrid Working: Our Hybrid Working Model empowers you to embrace the flexibility of hybrid working and enjoy the best of office and remote work. Diversity, Belonging &amp; Inclusion: When we win, we win together. You'll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged. ESW is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity, equity, &amp; inclusion in the workplace. Individuals seeking employment and employees at ESW are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know. We are dedicated to ensuring equal access and opportunity for all candidates. #LI-hybrid #LI-VC1 &nbsp;

Data Protection Manager

The Opportunity ESW is seeking a&nbsp;Site Reliability Engineering Manager to lead a high-performing SRE team focused on building resilient, scalable, and secure systems in Azure. In this role, you’ll collaborate with senior engineering and product leaders, champion SRE best practices, and drive operational excellence across our global ecommerce platform. If you're passionate about reliability, leadership, and making an impact at scale, we’d love to connect. Responsibilities Collaborate with software development teams to enable reliable and stable software services Develop software solutions that enhance the reliability and performance of services Optimise software release and deployment to production systems and cloud infrastructure in Azure Be an advocate for availability, reliability and scalability practices Define and adhere to Service Level Objectives and adhere to standard processes Enable product engineering teams through support of automated deployment pipelines Collaborate with product development as an advocate for scalable architectural approaches Advocate for infrastructure and application security practices in the development process Respond to production incidents in a balanced rotation with other SREs and Senior Engineers Lead a culture of learning and continuous improvement through incident postmortems and retrospectives Requirements 5+ years of demonstrable experience as a Site Reliability Engineer across our technology stack Strong understanding of SRE principles: SLIs, SLOs, error budgets, and incident management. Experience with cost management and optimisation in Azure. Experience with Azure App Service, Azure Functions, Azure Kubernetes Service (AKS), and Azure Front Door. Proficiency in one programming language: Go, PHP, NodeJS, C#, yaml, Python or Java Experience with infrastructure running 100% in Azure Experience with disaster recovery, backup strategies, and high availability in Azure. Database exposure to: MySQL, Postgres, MongoDB, DynamoDB, Redshift, CosmosDB Familiar with distributed tracing, log aggregation, and incident response in cloud environments. Familiar with infrastructure as code Azure ARM/Bicep or Terraform Familiar with observability &amp; monitoring using: Honeycomb, NewRelic, CloudWatch, Grafana, Datadog, Prometheus, KQL, Azure alerts Exposure to CI/CD pipelines with Azure DevOps, GitHub, CircleCI and Jenkins Willing to be part of a rotating on-call schedule Open to irregular work hours to support teams in different time zones &nbsp; About ESW Our purpose is simple: to create moments that matter between people and the brands they cherish. We enable brands to expand their global reach, facilitating simple and seamless ecommerce experiences for consumers worldwide. Through our integration solutions, we deliver a complete international checkout experience, including local duties, taxes, fulfilment, delivery management, and global returns and payment processing capabilities. Guided by our values—Own It, Champion Simplicity, Win as One, and Debate then Commit—we strive to foster innovation, accountability, and teamwork, creating solutions that inspire trust and drive impactful results. Why join us? Competitive salary and benefits: Your financial well being is important to us. Join ESW and experience the satisfaction of being rewarded for your hard work, dedication and commitment. Professional and personal development: Find your spark and leave your mark. We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW. Hybrid Working: Our Hybrid Working Model empowers you to embrace the flexibility of hybrid working and enjoy the best of office and remote work. Diversity, Belonging &amp; Inclusion: When we win, we win together. You'll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged. ESW is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity, equity, &amp; inclusion in the workplace. Individuals seeking employment and employees at ESW are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know. We are dedicated to ensuring equal access and opportunity for all candidates.#LI-PP1#LI-Hybrid &nbsp;

Manager, Site Reliability Engineering

&nbsp; The Opportunity The Principal Logistics Solutions Specialist is responsible for crafting and delivering logistics solutions that align with client needs and business objectives. This role involves engaging with clients to understand their requirements, collaborating with cross-functional teams to develop optimal solutions, and presenting these solutions to clients. The ideal candidate will have expertise in supply chains, logistics, and systems, demonstrate exceptional communication skills, and excel at building and maintaining relationships with collaborators and partners. Responsibilities Lead the design and development of new logistics solutions that enhance the overall offering and performance of the logistics network, including fulfilment, dangerous goods and innovative final mile delivery options. Collaborate with team members and external partners (e.g., third-party logistics providers, vendors) on detailed solutions design and requirements definition for new solutions. Support the sales team throughout the opportunity pipeline by understanding client requirements and crafting innovative logistics solutions to address their needs and challenges. Present logistics solutions to clients, clearly outlining the operational mechanics of the solution and articulating the benefits, cost savings and efficiencies. Act as a key project stakeholder for large-scale, business-wide initiatives, collaborating with cross-functional teams to ensure logistics requirements are effectively integrated into overall project plans and successfully executed. Manage relationships with vendors and suppliers, ensuring that turnaround times, quality standards, and cost expectations are met. Conduct detailed market research to stay updated on current trends, standard methodologies, and new technologies in logistics. Apply market insights to design innovative logistics solutions that are competitive, efficient, and aligned with client needs. Requirements Bachelor’s degree or equivalent experience in Logistics, Supply Chain Management, or related field. Certifications in logistics or project management (e.g., PMP, APICS, Six Sigma) are a plus. Proven experience in logistics, supply chain, or related field; 2+ years client engagement. Experience in fulfilment operations. Experience in dangerous goods operations and cross border shipping is preferred. Strong understanding of logistics systems (TMS, WMS, ERP) and technologies. Exceptional communication and presentation skills, with the ability to explain complex solutions in a clear, customer-centric way. Proven experience managing relationships with third-party logistics providers and vendors to ensure the successful delivery of solutions. Strong commercial awareness and understanding of cost and margin dynamics with the ability to identify cost-saving opportunities and evaluate financial impacts of logistics decisions. Excellent organizational skills and initiative with the ability to manage multiple projects simultaneously and ensure timely, within-budget delivery of solutions. About ESW Our purpose is simple: to create moments that matter between people and the brands they cherish. We enable brands to expand their global reach, facilitating simple and seamless ecommerce experiences for consumers worldwide. Through our integration solutions, we deliver a complete international checkout experience, including local duties, taxes, fulfilment, delivery management, and global returns and payment processing capabilities. Guided by our values—Own It, Champion Simplicity, Win as One, and Debate then Commit—we strive to foster innovation, accountability, and teamwork, creating solutions that inspire trust and drive impactful results. Why join us? Competitive salary and benefits:&nbsp;Your financial well being is important to us. Join ESW and experience the satisfaction of being rewarded for your hard work, dedication and commitment. Professional and personal development:&nbsp;Find your spark and leave your mark. We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW. Hybrid Working:&nbsp;Our Hybrid Working Model empowers you to embrace the flexibility of hybrid working and enjoy the best of office and remote work. Diversity, Belonging &amp; Inclusion:&nbsp;When we win, we win together. You'll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged. ESW is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity, equity, &amp; inclusion in the workplace. Individuals seeking employment and employees at ESW are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know. We are dedicated to ensuring equal access and opportunity for all candidates. #LI-VC1#LI-Hybrid

Principal Logistics Solutions Specialist

The Opportunity We are seeking a skilled and proactive Service desk / Infrastructure Engineer to join our dynamic IT team based in Madrid. This role involves handling and supporting our IT Service desk and infrastructure, ensuring efficient performance, security, and reliability. The ideal candidate will have a strong background in Microsoft technologies, network security, and endpoint management. Responsibilities Microsoft Active Directory (AD) &amp; Azure Active Directory (AAD): Manage and maintain user accounts, group policies, and endpoint polices. Endpoint Management: Utilise Microsoft Endpoint Manager (Intune) for device enrollment, configuration, compliance policies, and application deployment. Network Security: Configure and manage Fortinet firewalls, ensuring secure and efficient network operations. Server Management: Oversee Windows Server environments, including installation, configuration, monitoring, and patch management. Technical Support: Provide Level 2 support, take on hardware and software issues, and raising complex problems as necessary. Documentation: Maintain accurate and up-to-date documentation of systems, configurations, and procedures. Collaboration: Work closely with cross-functional teams to implement IT projects and initiatives. Availability: Be prepared to work outside standard business hours and on weekends as required. Requirements Certifications: Bachelor's degree or equivalent experience in computer science. Minimum: Microsoft Certified Fundamentals (e.g., Azure Fundamentals). Preferred: Fortinet NSE, CompTIA certifications (e.g., CompTIA Network+, CompTIA Security+). Experience: Proven experience with Microsoft AD and AAD. Hands-on experience with Fortinet firewall configuration and management. Proficiency in Microsoft Endpoint Manager (Intune) for endpoint deployment and management. Solid understanding of Windows Server environments and patch management processes. Advanced networking knowledge, including TCP/IP, DNS, DHCP, and VPNs. Skills: Fluent English required Problem-solving and analytical abilities. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Flexibility to travel and work outside standard hours as needed. About ESW Our purpose is simple: to create moments that matter between people and the brands they cherish. We enable brands to expand their global reach, facilitating simple and seamless ecommerce experiences for consumers worldwide. Through our integration solutions, we deliver a complete international checkout experience, including local duties, taxes, fulfilment, delivery management, and global returns and payment processing capabilities. Guided by our values - Own It, Champion Simplicity, Win as One, and Debate then Commit—we strive to foster innovation, accountability, and teamwork, creating solutions that inspire trust and drive impactful results. Why join us? Competitive salary and benefits: Your financial well being is important to us. Join ESW and experience the satisfaction of being rewarded for your hard work, dedication and commitment. Professional and personal development: Find your spark and leave your mark. We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW. Hybrid Working: Our Hybrid Working Model empowers you to embrace the flexibility of hybrid working and enjoy the best of office and remote work. Diversity, Belonging &amp; Inclusion: When we win, we win together. You'll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged. ESW is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity, equity, &amp; inclusion in the workplace. Individuals seeking employment and employees at ESW are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know. We are dedicated to ensuring equal access and opportunity for all candidates. #LI-hybrid #LI-AL1

Senior IT Support Engineer

The Opportunity&nbsp; As the Senior Engineering Manager you will drive the design, development and technical ownership of a core element of our SaaS eCommerce platform. You will collaborate with Architecture, Product and your Engineering Leads to deliver and maintain a high-volume secure system that continues to support rapid growth in scale and roadmap.&nbsp; We are looking for a Senior Engineering Manager that has the highest level of technical and people management skills and that has a passion for building high performing teams and driving technical excellence.&nbsp; You should want to do things better (We believe in continuous improvement of the development process) and you should have an opinion and contribute to improving our engineering practices. You should care about agile, continuous integration, continuous deployment, DDD, TDD, unit testing and integration testing.&nbsp; Responsibilities&nbsp; Attract and retain top engineering talent.&nbsp; Foster career growth and strong team culture.&nbsp; Drive execution to ensure that projects are delivered on time and meet quality standards.&nbsp; Collaborate cross functions to support planning and road-map prioritization. Anticipate technical challenges and define strategy through long term planning.&nbsp; Support the development team in achieving technical excellence.&nbsp; Contribute to engineering wide initiatives as a member of the technology leadership team.&nbsp; Continuously strive to introduce improvements and innovations to the team.&nbsp; Requirements&nbsp; Exemplary Leadership and People Management experience.&nbsp; Proven experience leading and developing engineering managers Experience building and maintaining 24x7 production critical systems. Deep technical knowledge with a history of solving complex problems. Adept at identifying and solving challenges around security, scaling, resilience and consistency. Experience in eCommerce is highly desirable. Knowledge of development stack an advantage: C#, WebApi, .NET Core, Microservices, No SQL, Azure. Proficient in Test Driven Development working within an Agile SCRUM team. Intellectual curiosity, learning agility, and enthusiasm for tackling tough problems. Outstanding communication skills required, primarily the ability to communicate ideas.&nbsp; What's on offer? Competitive salary and benefits: Your financial well being is important to us. Join ESW and experience the satisfaction of being rewarded for your hard work, dedication and commitment. Professional and personal development: Find your spark and leave your mark. We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW. Hybrid working: Enjoy the best of both worlds with 2–3 days in our office, and 2–3 days working from the comfort of your home Diversity, Belonging &amp; Inclusion: When we win, we win together. You'll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged. ESW is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity, equity, &amp; inclusion in the workplace. Individuals seeking employment and employees at ESW are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know. We are dedicated to ensuring equal access and opportunity for all candidates. #LI-hybrid #LI-TSA1

Senior Manager, Engineering

The Opportunity We are seeking a dynamic and solutions-oriented professional to lead the design and enhancement of client technical and operational solutions across the entire client lifecycle—from pre-sales and scoping through implementation and ongoing delivery. This role will act as a key liaison between clients and internal teams, using a consultative approach to define, configure, and deliver tailored solutions that meet client expectations and timelines. Responsibilities Provide technical &amp; operations support to sales during the client pre-sales phase of the client engagement process. Document client solution requirements concisely and accurately, to ensure product and client implementation teams have absolute clarity. Working with Product Owners, to complete high-level client requirements to input into product development requests. Provide input to the client Implementation schedule, ensuring all requirements are delivered for the client. Configure the client solution via the ESW onboarding tooling. Ongoing management of client expectations against product and functionality release schedules. Report on the overall progress and health of the client projects in progress including identifying areas of non-compliance to formal project methodology. Manage the client relationship from the pre-sales phase through to project go live. Lead cross functional continuous improvement initiatives, with a focus on customer experience. Requirements 3+ years’ in a client technical management role ideally within an ecommerce or development environment. Bachelor’s degree in Business, Technology, Engineering, or a related field. Strong understanding of B2C ecommerce solutions, processes, and technology solutions, including web stores, payments, and distribution platforms. Proven ability to document, plan, and specify technical solutions in a structured and scalable way. Experience working cross-functionally with Sales, Engineering, Delivery, Product, and Client Success teams to ensure seamless execution. Demonstrated success managing multiple projects or programs aligned with strategic business goals. Skilled in facilitating consultative workshops to identify optimal client solutions. Adept at setting and managing realistic client expectations. Comfortable presenting to and reporting progress to senior stakeholders. The salary range for this role is $87,400 - $124,800. About ESW Our purpose is simple: to create moments that matter between people and the brands they cherish. We enable brands to expand their global reach, facilitating simple and seamless ecommerce experiences for consumers worldwide. Through our integration solutions, we deliver a complete international checkout experience, including local duties, taxes, fulfilment, delivery management, and global returns and payment processing capabilities. Guided by our values—Own It, Champion Simplicity, Win as One, and Debate then Commit—we strive to foster innovation, accountability, and teamwork, creating solutions that inspire trust and drive impactful results. Why join us? Competitive salary and benefits:&nbsp;Your financial well being is important to us. Join ESW and experience the satisfaction of being rewarded for your hard work, dedication and commitment. Professional and personal development:&nbsp;Find your spark and leave your mark. We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW. Hybrid Working:&nbsp;Our Hybrid Working Model empowers you to embrace the flexibility of hybrid working and enjoy the best of office and remote work. Diversity, Belonging &amp; Inclusion:&nbsp;When we win, we win together. You'll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged. ESW is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity, equity, &amp; inclusion in the workplace. Individuals seeking employment and employees at ESW are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know. We are dedicated to ensuring equal access and opportunity for all candidates. &nbsp; #LI-VC1 #LI-Hybrid &nbsp; &nbsp; &nbsp;

Solution Engineer

The Opportunity As a Customer Service Manager in our Customer Service Operations team, you will play a leading role in our Customer Service team(s), ensuring exceptional customer service and operational efficiency. The ideal candidate will have strong leadership skills, a strategic mindset, while being the brand champion for our internal and external stakeholders. Responsibilities: Client Management: Build and maintain strong, long-term relationships with clients. Serve as the point of escalation for client issues, ensuring timely resolution of issues. Communicate regularly with clients to gather feedback, identify opportunities for improvement, and ensure satisfaction. Operational Efficiency: Oversee day-to-day operations of the CS team, ensuring all customer inquiries and issues are addressed in a timely and efficient manner. Identify areas for improvement/automations and implement process enhancements to increase operational efficiency. Quality Assurance &amp; Training: Regularly assess agent performance through audits, customer feedback, and performance metrics. Establish and enforce quality assurance standards to guarantee consistent, high-quality customer service. Reporting &amp; Analysis: Provide regular reports to senior management on team performance, customer feedback, and key metrics. Analyze data and feedback to identify trends, areas for improvement, and customer pain points. Problem-Solving &amp; Escalations: Serve as a key point of contact for raised customer/client issues and work to resolve complex or high-priority problems. Proactively identify potential customer service challenges and implement solutions to prevent issues from arising. Requirements Proven experience in customer service or customer support management. Experience managing teams of agents, team leaders, and trainers is desired. Strong client relationship management experience. Strong communication, interpersonal, and conflict-resolution skills. Ability to analyze data and make informed decisions. Strong problem-solving skills. Ability to collaborate effectively with cross-functional teams. Strong organizational and time management skills. Experience building AI solutions is desirable. A customer-centric approach focusing on improved customer happiness and operational efficiency. The salary range for this role is USD 74,560 Annual About ESW Our purpose is simple: to create moments that matter between people and the brands they cherish. We enable brands to expand their global reach, facilitating simple and seamless ecommerce experiences for consumers worldwide. Through our integration solutions, we deliver a complete international checkout experience, including local duties, taxes, fulfilment, delivery management, and global returns and payment processing capabilities. Guided by our values—Own It, Champion Simplicity, Win as One, and Debate then Commit—we strive to foster innovation, accountability, and teamwork, creating solutions that inspire trust and drive impactful results. Why join us? Competitive salary and benefits: Your financial well being is important to us. Join ESW and experience the satisfaction of being rewarded for your hard work, dedication and commitment. Professional and personal development: Find your spark and leave your mark. We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW. Hybrid Working: Our Hybrid Working Model empowers you to embrace the flexibility of hybrid working and enjoy the best of office and remote work. Diversity, Belonging &amp; Inclusion: When we win, we win together. You'll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged. ESW is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity, equity, &amp; inclusion in the workplace. Individuals seeking employment and employees at ESW are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know. We are dedicated to ensuring equal access and opportunity for all candidates. #LI-VC1 #LI-Hybrid

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