commercetools is the leading composable commerce platform, allowing companies to dynamically tailor and scale shopping experiences across markets. We equip some of the world’s largest businesses with tools to future-proof digital offerings, reduce risks and costs, and build outstanding experiences that drive revenue growth. 

Headquartered in Munich, commercetools has led a global renaissance in digital commerce by combining cloud-native, technology-agnostic, independent components into a unique system that addresses specific business needs. We empower brands ––  including Audi, Danone, Eurorail, NBCUniversal, Sephora and Volkswagen Group –– to stay ahead of changing consumer and buyer behavior. 


commercetools

About commercetools Real innovation starts with a strong foundation, and at commercetools, that comes from the perfect balance of our product and our people. Behind every leap forward is a collective of builders, explorers, doers, makers, and problem-solvers.The kind of people who not only pioneered a more flexible approach to commerce architecture but also shaped the culture of experimentation that approach unlocked. Together they are the engine of commerce innovation today. At commercetools, we power the next era of commerce for our customers. Whether it’s AI-driven solutions that help enterprises make smarter business decisions, bridging digital and physical shopping experiences, or enabling entirely new ways for industries to connect with their customers, we help the world’s most ambitious companies experiment, scale, and grow without limits. Here the best idea wins, not the loudest voice. You will have the tools, trust, and space to not only build the future of commerce, but to build your own. &nbsp; Your Impact As a Workplace Experience Associate you'll be responsible for ensuring an exceptional workplace experience in the Durham office, while also supporting the development and implementation of global workplace standards. The Workplace Experience Associate assists with day-to-day office operations, employee support, and workplace programs, working closely with the Lead and other stakeholders to ensure smooth and consistent office experiences. You will: &nbsp; Implement global workplace experience standards, programs and documentation within the Durham office, adapting them to local regulations and cultural nuances where necessary, in consultation with the Lead. Manage all aspects of local office operations, including facilities management, vendor relationships (cleaning, security &amp; safety, local catering, maintenance), and budget adherence. Contribute to global workplace experience by responding to ad hoc requests, proactively administering tools and services such as travel, external vendors etc.&nbsp; Oversee the local physical environment to ensure it is welcoming, safe, productive, and aligns with global design principles. Act as the central point of contact for all workplace-related inquiries and issues for local employees. Coordinate local events, employee engagement activities, and provide support for internal meetings and gatherings. Manage local office supplies, equipment, and inventory. Provide regular feedback to the Lead on local employee experience, operational challenges, and success stories. Assist with onboarding and offboarding processes. Maintain overview and ensures compliance with health and safety standards and local regulations. What you need to succeed: Proven workplace experience, experience in office operations, hospitality, or people-focused workplace services. A positive, service-oriented mindset with an interest in creating a welcoming and inclusive workplace. Experience supporting day-to-day office operations or employee-facing services. Good communication skills and the ability to build positive relationships with colleagues and vendors. Strong organizational skills and attention to detail. Ability to manage vendors and external service providers with professionalism and attention to detail. Willingness to learn, take initiative, and adapt in a fast-changing environment. Ability to work both independently and as part of a team. Comfortable working with digital tools and platforms (e.g., Jira or other ticketing systems, Google Workspace, workplace tools). Basic knowledge of hardware setup and light IT support, including assistance with meeting room equipment, Google Meet setup, monitors, docking stations, and troubleshooting minor workstation issues. Nice to have: Experience working in a fast-paced, high-growth environment. Familiarity with workplace programs, employee engagement, or hospitality best practices. Experience supporting multi-site workplace operations or hybrid work models. Interest in community building, events, and employee well-being initiatives. Our Benefits Because work and life are connected, our benefits are too. We’ve designed them to give you the security, flexibility, and opportunities you need to focus on what matters most. 🩺 Comprehensive health benefits for you and your dependents, including access to OpenUp for personalized mental health support 📚 Learning and development opportunities including an annual learning budget, access to self-paced learning platforms and language training, personalized coaching, mentorship, and leadership programs 🍼 Family Leave Plus gives you additional fully paid weeks of parental leave on top of government-provided leave, so you can spend more time with your new addition 📈 Our equity participation program allows you to share in our success&nbsp; For more information on our benefits, visit this page. Come as you are. Build with us. Your unique perspective is essential to our success. We are committed to building a team that reflects the world around us because we know it’s the only way to build the future. We celebrate our differences and have created a hiring process that’s fair, inclusive, and designed to let your talent shine. We proudly welcome applicants of every race, color, religion, gender identity, sexual orientation, age, and any other part of your identity that makes you who you are. As an equal opportunity employer, we believe that our strength lies in our diversity, and we invite you to be a part of our global community.&nbsp; For more information on our diversity, equity, inclusion, and belonging practices, visit this page.&nbsp; Please note that compensation range pertains to base pay &nbsp;US Pay Range $45,600&mdash;$57,000 USD

Workplace Experience Associate

About Commercetools Real innovation starts with a strong foundation, and at commercetools, that comes from the perfect balance of our product and our people. Behind every leap forward is a collective of builders, explorers, doers, makers, and problem-solvers. The kind of people who not only pioneered a more flexible approach to commerce architecture but also shaped the culture of experimentation that approach unlocked. Together they are the engine of commerce innovation today. At commercetools, we power the next era of commerce for our customers. Whether it’s AI-driven solutions that help enterprises make smarter business decisions, bridging digital and physical shopping experiences, or enabling entirely new ways for industries to connect with their customers, we help the world’s most ambitious companies experiment, scale, and grow without limits. Here the best idea wins, not the loudest voice. You will have the tools, trust, and space to not only build the future of commerce, but to build your own. &nbsp; Your Impact As our Sr Sales Enablement Manager , you’ll support the Global GTM Enablement team by equipping our global Business Development and Account Executive teams with the skills, tools, processes, and content needed to win enterprise deals. You will drive our transformation from a technical sell to a value-based sell, translating business needs into effective enablement strategies. &nbsp; You will: Own new hire onboarding and continuous enablement for Account Executives (AEs) and Business Development Representatives (BDRs). Build and execute AE enablement programs focusing on complex enterprise deal cycles, including multi-threaded discovery, RFP management, and executive alignment. Support the adoption of value-based selling by embedding MEDDPICC and Command of the Message™ into all sales motions. Create BDR learning programs and playbooks to drive skill mastery and internal promotion pathways. Deliver live and on-demand training sessions and coaching engagements to drive real behavioral change. Continuously refine programs based on feedback and performance data from platforms like Gong, Highspot, and Salesforce. This role is hybrid, with three days a week spent in our Boston office. &nbsp; What Sets You Apart You're a creative problem-solver who is wired to find solutions. You confidently dive into complex challenges and have a talent for making them simple for others. Your curiosity drives you to constantly grow and contribute to an environment of trust and teamwork. Great ideas come from many paths, and your unique perspective matters more than checking every box. What matters most is the mindset you bring to the work. You bring: 7+ years of experience in Sales Enablement or Enterprise B2B SaaS Sales, focusing on Fortune 500 accounts. Demonstrated success leading strategic sales motions into large, complex Enterprise accounts. Strong knowledge of MEDDPICC, Command of the Message™, and other enterprise sales frameworks. Experience designing and delivering high-impact training programs both in-person and virtually. The ability to simplify complex concepts to inspire both seasoned and entry-level sellers. A data-driven mindset with experience tracking enablement effectiveness and business outcomes. Strong project management skills and the ability to execute in a fast-paced environment. AI Aptitude: A genuine curiosity for using AI tools to work smarter and more effectively, paired with a drive to learn and put them into practice in your role. &nbsp; Nice to Have: * Command of the Message™ and MEDDPICC certification. Experience in B2B or B2C commerce. Experience working with globally distributed teams and diverse sales cultures. Familiarity with sales tech stacks, including Salesforce, Gong, Highspot, LinkedIn Sales Navigator, and ZoomInfo. Our Benefits Because work and life are connected, our benefits are too. We’ve designed them to give you the security, flexibility, and opportunities you need to focus on what matters most. 🩺 Comprehensive health benefits for you and your dependents, including access to OpenUp for personalized mental health support. 📚 Learning and development opportunities including an annual learning budget, access to self-paced learning platforms and language training, personalized coaching, mentorship, and leadership programs. 🍼 Family Leave Plus gives you additional fully paid weeks of parental leave on top of government-provided leave, so you can spend more time with your new addition. 📈 Our equity participation program allows you to share in our success. For more information on our benefits, visit this page. Come as you are. Build with us. Your unique perspective is essential to our success. We are committed to building a team that reflects the world around us because we know it’s the only way to build the future. We celebrate our differences and have created a hiring process that’s fair, inclusive, and designed to let your talent shine. We proudly welcome applicants of every race, color, religion, gender identity, sexual orientation, age, and any other part of your identity that makes you who you are. As an equal opportunity employer, we believe that our strength lies in our diversity, and we invite you to be a part of our global community. For more information on our diversity, equity, inclusion, and belonging practices, visit this page.US Pay Range $107,647&mdash;$134,559 USD

Senior Sales Enablement Manager

About commercetools Real innovation starts with a strong foundation, and at commercetools, that comes from the perfect balance of our product and our people. Behind every leap forward is a collective of builders, explorers, doers, makers, and problem-solvers.The kind of people who not only pioneered a more flexible approach to commerce architecture but also shaped the culture of experimentation that approach unlocked. Together they are the engine of commerce innovation today. At commercetools, we power the next era of commerce for our customers. Whether it’s AI-driven solutions that help enterprises make smarter business decisions, bridging digital and physical shopping experiences, or enabling entirely new ways for industries to connect with their customers, we help the world’s most ambitious companies experiment, scale, and grow without limits. Here the best idea wins, not the loudest voice. You will have the tools, trust, and space to not only build the future of commerce, but to build your own. Your Impact As a working student you will support the Workplace Experience team in ensuring a positive and well-organized workplace experience in the Berlin office, while assisting with selected global workplace initiatives. The role provides hands-on operational support for daily office needs and helps create a welcoming, safe, and productive environment for employees. You will: Implement global workplace experience standards and programs in the Berlin office, under guidance from the Lead. Assist with day-to-day office operations, including facilities coordination and support with vendors (cleaning, security, catering, maintenance). Help with administrative tasks related to workplace tools and services, such as travel coordination or external vendors. Support the upkeep of the office environment to ensure it is welcoming, functional, and aligned with workplace guidelines. Act as a first point of contact for basic workplace-related questions from employees and escalates topics when needed. Assist in organizing local events, employee engagement activities, and internal meetings. Help manage office supplies, equipment, and inventory. Support onboarding and offboarding activities from a workplace perspective. Assist with health and safety documentation and compliance tasks, under supervision. Share observations and feedback with the Lead regarding employee experience and office operations. What you need to succeed: Enrolled as a student (working student status required). Initial experience or strong interest in workplace experience, office management, hospitality, or people-focused services. A proactive, hands-on, and service-oriented mindset. Good communication skills and a friendly, professional approach when interacting with employees and vendors. Ability to stay organized, manage multiple tasks, and work independently with guidance. Interest in creating a positive, inclusive, and engaging workplace environment. Nice to have: Some experience working in a fast-paced environment, e.g., a startup, student project, or part-time job. Basic familiarity with workplace programs, employee engagement, or hospitality services. Interest in supporting daily office operations and working in a hybrid work environment. Enthusiasm for helping build community, organizing events, and supporting employee well-being initiatives. Strong communication and teamwork skills Our Benefits Because work and life are connected, our benefits are too. We’ve designed them to give you the security, flexibility, and opportunities you need to focus on what matters most. For more information on our benefits, visit this page. Come as you are. Build with us. Your unique perspective is essential to our success. We are committed to building a team that reflects the world around us because we know it’s the only way to build the future. We celebrate our differences and have created a hiring process that’s fair, inclusive, and designed to let your talent shine. We proudly welcome applicants of every race, color, religion, gender identity, sexual orientation, age, and any other part of your identity that makes you who you are. As an equal opportunity employer, we believe that our strength lies in our diversity, and we invite you to be a part of our global community.&nbsp; For more information on our diversity, equity, inclusion, and belonging practices, visit this page.&nbsp; &nbsp;

Working Student Workplace Experience

About commercetools Real innovation starts with a strong foundation, and at commercetools, that comes from the perfect balance of our product and our people. Behind every leap forward is a collective of builders, explorers, doers, makers, and problem-solvers.The kind of people who not only pioneered a more flexible approach to commerce architecture but also shaped the culture of experimentation that approach unlocked. Together they are the engine of commerce innovation today. At commercetools, we power the next era of commerce for our customers. Whether it’s AI-driven solutions that help enterprises make smarter business decisions, bridging digital and physical shopping experiences, or enabling entirely new ways for industries to connect with their customers, we help the world’s most ambitious companies experiment, scale, and grow without limits. Here the best idea wins, not the loudest voice. You will have the tools, trust, and space to not only build the future of commerce, but to build your own. The Opportunity As the U.S. based Sales Director, you will lead a team of high-performing Senior Account Executives focused on selling into Fortune 500 and similarly scaled organizations across the United States. In this critical leadership role, you’ll be responsible for scaling revenue through complex, multi-stakeholder enterprise deals while coaching and developing top sales talent. You will also serve as a key partner to GTM leadership in shaping and executing our U.S. enterprise sales strategy. This is a high-impact, highly visible position that blends team leadership with strategic deal execution and cross-functional collaboration. You will be instrumental in establishing commercetools as the composable commerce leader in the U.S. enterprise market. Beyond the experience gained on the job, we invest in your career growth with structured learning opportunities, mentorship, and visibility into leadership or expert individual contributor pathways. Your Impact Lead and Scale an Enterprise Sales Team Hire, mentor, and grow a team of Senior Account Executives selling into large U.S. enterprises Foster a high-performance, customer-first culture grounded in accountability and collaboration Coach team members on enterprise deal strategy, pipeline development, and sales best practices Collaborate with your team to meet or exceed targets through forecasting, pipeline health, and consistent execution Drive Strategic Enterprise Deals Personally engage in complex, high-value sales cycles ($1M+), providing executive sponsorship and modeling best-in-class selling behavior Build trusted top-level leadership relationships with customers, acting as a strategic advisor who understands their goals and challenges Lead the orchestration of cross-functional pursuit teams, aligning stakeholders from Solution Consulting, Value Engineering, Partners, and Marketing Develop and execute account strategies that deliver measurable business outcomes for customers Collaborate Cross-Functionally to Accelerate Growth Partner with GTM, Product, Marketing, and Customer Success to align sales strategies with product capabilities and customer needs Serve as the voice of the customer for the U.S. market, influencing roadmap and go-to-market decisions Represent the enterprise sales function in planning sessions, forecasting, and business reviews AI Aptitude: A genuine curiosity for using AI tools to work smarter and more effectively, paired with a drive to learn and put them into practice in your role This role is hybrid, with three days a week spent in our Boston office What sets you apart: Extensive enterprise SaaS sales experience with proven success leading and developing sales teams Proven track record of closing complex, $1M+ enterprise deals with Fortune 500 or similarly scaled U.S. organizations Deep understanding of the U.S. enterprise landscape and ability to navigate complex buying environments Passion for coaching, team building, and performance management Effective presentation and communication skills, with the ability to engage and build trust with top-level leaders Experience with value-based, consultative selling methodologies Familiarity with selling cloud-native or mission-critical software platforms is a plus Ability to travel up to 25-50%&nbsp; Our Benefits Because work and life are connected, our benefits are too. We’ve designed them to give you the security, flexibility, and opportunities you need to focus on what matters most. 🩺 Comprehensive health benefits for you and your dependents, including access to OpenUp for personalized mental health support 📚 Learning and development opportunities including an annual learning budget, access to self-paced learning platforms and language training, personalized coaching, mentorship, and leadership programs 🍼 Family Leave Plus gives you additional fully paid weeks of parental leave on top of government-provided leave, so you can spend more time with your new addition 📈 Our equity participation program allows you to share in our success&nbsp; For more information on our benefits, visit this page. Come as you are. Build with us. Your unique perspective is essential to our success. We are committed to building a team that reflects the world around us because we know it’s the only way to build the future. We celebrate our differences and have created a hiring process that’s fair, inclusive, and designed to let your talent shine. We proudly welcome applicants of every race, color, religion, gender identity, sexual orientation, age, and any other part of your identity that makes you who you are. As an equal opportunity employer, we believe that our strength lies in our diversity, and we invite you to be a part of our global community.&nbsp; For more information on our diversity, equity, inclusion, and belonging practices, visit this page.&nbsp; Please note that compensation range pertains to base pay. We additionally offer a competitive commission structure. &nbsp;US Pay Range $180,000&mdash;$200,000 USD

Sales Director

About commercetools Behind every leap forward is a collective of builders, explorers, doers, makers, and problem-solvers.The kind of people who not only pioneered a more flexible approach to commerce architecture but also shaped the culture of experimentation that approach unlocked. Together they are the engine of commerce innovation today. At commercetools, we power the next era of commerce for our customers. Whether it’s AI-driven solutions that help enterprises make smarter business decisions, bridging digital and physical shopping experiences, or enabling entirely new ways for industries to connect with their customers, we help the world’s most ambitious companies experiment, scale, and grow without limits. Here the best idea wins, not the loudest voice. You will have the tools, trust, and space to not only build the future of commerce, but to build your own. Your Impact As a Territory Account Executive (TAE), you are a disciplined “hunter” responsible for driving net new Annual Recurring Revenue (ARR) by identifying and closing high-value deals with enterprise accounts within a defined U.S. territory. You will leverage a consultative, value-based approach to displace legacy commerce systems and influence multiple stakeholders early in the buying cycle. Territory Strategy &amp; Market Penetration: Own end-to-end territory planning, including segmentation, prioritization, and go-to-market execution. Actively generate pipeline through outbound prospecting, events, digital campaigns, and channel partnerships. Value-Based Selling &amp; Business Outcomes: Conduct deep discovery to uncover pain points tied to revenue, risk, or competitive advantage. Build ROI-driven proposals that clearly quantify value and influence economic buyers. Use MEDDPICC to create urgency and executive alignment. Organizational Navigation &amp; Political Selling: Map account stakeholders and understand internal power structures to build multi-threaded relationships. Engage champions, influencers, and decision makers across technical, operational, and financial functions. Build Pipeline: Proactively and consistently build a robust pipeline across the assigned territory by effectively leveraging technology (e.g., SFDC, Outreach) and professional relationships. Demonstrate the ability to create, manage, and close multiple deals concurrently across various customers and sales cycles. Maintain strict weekly discipline dedicated to prospecting to ensure continuous, active pipeline creation for future business. Forecasting &amp; Execution: Maintain an accurate pipeline through disciplined CRM management and forecast new business revenue with precision. Skillfully navigate sales cycles in enterprise organizations involving multiple stakeholders (Sales Engineering, Value Engineering) and competitive scenarios. Partner Leverage: Actively engage and co-sell with System Integrator (SI) and technology partners to maximize market coverage and deal influence. Cross-Functional Collaboration: Drive pipeline generation and accelerate deal cycles through close collaboration with BDR, Marketing, and Partner teams. Demonstrate strong qualification skills, knowing when to strategically disqualify opportunities and when to engage the wider team to enhance deal velocity. What Sets You Apart You're a creative problem-solver who is wired to find solutions. You confidently dive into challenges and have a talent for making them simple for others. Your curiosity drives you to constantly grow and contribute to an environment of trust and teamwork. Great ideas come from many paths, and your unique perspective matters more than checking every box. What matters most is the mindset you bring to the work. Demonstrated quota-carrying experience selling enterprise B2B SaaS, preferably in the MarTech, CX, or Commerce space. Proven experience closing $200K+ ACV deals with net-new logos in the enterprise or upper mid-market segment. Expert fluency in a recognized sales methodology (MEDDPICC is strongly preferred), demonstrating rigor in opportunity qualification. Deep expertise in solution selling and demonstrating a profound understanding of customer pain points related to legacy monolithic commerce platforms. Strong partner-centric mindset with a track record of successfully leveraging SI and Global System Integrator (GSI) partners to co-sell and accelerate deal cycles. Exceptional presentation and negotiation skills, with experience selling to VP and C-level audiences. A genuine curiosity for using AI tools to work smarter and more effectively, paired with a drive to learn and put them into practice in your role. Our Benefits Because work and life are connected, our benefits are too. We’ve designed them to give you the security, flexibility, and opportunities you need to focus on what matters most. 🩺 Comprehensive health benefits for you and your dependents, including access to OpenUp for personalized mental health support 📚&nbsp;Learning and development opportunities including an annual learning budget, access to self-paced learning platforms and language training, personalized coaching, mentorship, and leadership programs 🍼 Family Leave Plus gives you additional fully paid weeks of parental leave on top of government-provided leave, so you can spend more time with your new addition 📈&nbsp;Our equity participation program allows you to share in our success&nbsp; For more information on our benefits, visit this page. Come as you are. Build with us. Your unique perspective is essential to our success. We are committed to building a team that reflects the world around us because we know it’s the only way to build the future. We celebrate our differences and have created a hiring process that’s fair, inclusive, and designed to let your talent shine. We proudly welcome applicants of every race, color, religion, gender identity, sexual orientation, age, and any other part of your identity that makes you who you are. As an equal opportunity employer, we believe that our strength lies in our diversity, and we invite you to be a part of our global community. For more information on our diversity, equity, inclusion, and belonging practices,&nbsp;visit this page.&nbsp; &nbsp;US Pay Range $120,000&mdash;$145,000 USD

Territory Account Executive

Territory Account Executive (Remote)

About commercetools Real innovation starts with a strong foundation, and at commercetools, that comes from the perfect balance of our product and our people. Behind every leap forward is a collective of builders, explorers, doers, makers, and problem-solvers. The kind of people who not only created composable commerce but also shaped the culture of experimentation that idea unlocked. Together they are the engine of commerce innovation today. At commercetools, we power the next era of commerce for our customers. Whether it’s AI-driven solutions that help enterprises make smarter business decisions, bridging digital and physical shopping experiences, or enabling entirely new ways for industries to connect with their customers, we help the world’s most ambitious companies experiment, scale, and grow without limits. Here the best idea wins, not the loudest voice. You will have the tools, trust, and space to not only build the future of commerce, but to build your own. Your Impact At commercetools, we are a mission-driven organization in a fast-paced, high-growth environment. Our People Operations team is essential in ensuring every employee has the support and resources they need to succeed. We are seeking a People Operations Partner based in Durham, US, to join our dynamic team. As our People Operations Partner, you will be responsible for our US entity and assist with other global entities, contributing significantly to our operational and administrative HR processes. Your Mission: Act as the primary People partner for US operations, consulting with the business on labor law, regulatory compliance, benefits administration and employee relations matters. Prepare and process US payroll in collaboration with external providers and W-2/W-4 year end filings Ensure benefit plans are administered in accordance with federal and state regulations. Process required documentation through payroll and insurance providers for accurate record-keeping, deductions, and regular reconciliation of benefit statements. Serve as the main point of contact for benefits-related inquiries and employment verifications. Perform all end-of-year benefit and compliance testing. Perform audits and HR reporting Conduct bi-weekly first-day onboarding for all U.S. new hires. Complete new hire paperwork, including creating profiles in ADP, verifying I-9 documentation, and managing other new hire files. Work closely with our Total Rewards team and the benefits brokers to negotiate and conduct annual Open Enrollment. Advise management on the termination process to ensure compliance and best practices, while executing the necessary administrative tasks such as drafting letters and terminating accounts. Provide HR support and operational guidance for the Australian entity.Support the Total Rewards team on global benefits projects. Collaborate with the Global People Operations team on global projects as assigned. Note: This overview is subject to change as our needs evolve. This role is hybrid, with three days a week spent in our Durham office.&nbsp; What Sets You Apart You're a creative problem-solver who is wired to find solutions. You confidently dive into complex challenges and have a talent for making them simple for others. Your curiosity drives you to constantly grow and contribute to an environment of trust and teamwork. Great ideas come from many paths, and your unique perspective matters more than checking every box. What matters most is the mindset you bring to the work. &nbsp; What you need to succeed: Good knowledge of US payroll processing, tax compliance, and labor laws Demonstrated people operations experience&nbsp; Hands-on experience with US benefits administration and vendor coordination Experience supporting audits and HR reporting Ability to manage multiple priorities with strong attention to detail Interest in expanding global benefits expertise. Nice to Have:&nbsp; Global HR experience Additional language skill &nbsp; Our Benefits Because work and life are connected, our benefits are too. We’ve designed them to give you the security, flexibility, and opportunities you need to focus on what matters most. 🩺 Comprehensive health benefits for you and your dependents, including access to OpenUp for personalized mental health support 📚 Learning and development opportunities including an annual learning budget, access to self-paced learning platforms and language training, personalized coaching, mentorship, and leadership programs 🍼 Family Leave Plus gives you additional fully paid weeks of parental leave on top of government-provided leave, so you can spend more time with your new addition 📈 Our equity participation program allows you to share in our success&nbsp; For more information on our benefits, visit this page. &nbsp; Come as you are. Build with us. Your unique perspective is essential to our success. We are committed to building a team that reflects the world around us because we know it’s the only way to build the future. We celebrate our differences and have created a hiring process that’s fair, inclusive, and designed to let your talent shine. We proudly welcome applicants of every race, color, religion, gender identity, sexual orientation, age, and any other part of your identity that makes you who you are. As an equal opportunity employer, we believe that our strength lies in our diversity, and we invite you to be a part of our global community.&nbsp; For more information on our diversity, equity, inclusion, and belonging practices, visit this page. Please note that compensation range pertains to base pay&nbsp;US Pay Range $78,846&mdash;$98,558 USD

People Operations & Benefits Partner

About&nbsp;commercetools Real innovation starts with a strong foundation, and at commercetools, that comes from the perfect balance of our product and our people. Behind every leap forward is a collective of builders, explorers, doers, makers, and problem-solvers. The kind of people who not only created composable commerce but also shaped the culture of experimentation that idea unlocked. Together they are the engine of commerce innovation today. At commercetools, we power the next era of commerce for our customers. Whether it’s AI-driven solutions that help enterprises make smarter business decisions, bridging digital and physical shopping experiences, or enabling entirely new ways for industries to connect with their customers, we help the world’s most ambitious companies experiment, scale, and grow without limits. Here the best idea wins, not the loudest voice. You will have the tools, trust, and space to not only build the future of commerce, but to build your own. Your Impact We’re looking for a Senior Manager of Customer Marketing to help us uncover, shape, and amplify the most compelling stories from our customers. This role focuses on building trusted relationships with customers and with our internal Customer Success and Sales teams, to surface real, credible stories that demonstrate business impact. You’ll be the connective tissue between our customers’ lived experiences and our corporate narrative, translating complex implementations into clear, sales-relevant proof points. From long-form case studies and videos to social content, ads, executive speaking opportunities, and sales enablement anecdotes, you’ll help ensure customer stories show up consistently and convincingly across the business. This is a hands-on role that combines strategic ownership with direct content creation. This role sits within Corporate Communications and works closely with Customer Success, Sales, Product Marketing, and Demand Gen. This role is hybrid, with three days a week spent in our Durham (US), Boston (US) or London (UK)&nbsp;office.&nbsp; &nbsp; You will Build and maintain strong, trust-based relationships with priority customers, in close partnership with Customer Success and Account teams Develop a deep understanding of customers’ business goals, challenges, and outcomes to identify stories with strong commercial and narrative value Act as a thoughtful, respectful steward of customer relationships—grounded in mutual value, not one-off asks Own the end-to-end development and distribution of customer stories across multiple formats and channels, including: Written case studies and customer snapshots Video (short-form, long-form, testimonials) Social posts and paid ads Sales decks and enablement materials Executive speaking engagements, events, and panels Reviews Partner with internal teams and external agencies to bring stories to life with high editorial quality and strong narrative focus Ensure stories are modular and reusable across channels and stages of the buyer journey Work closely with Sales and Product Marketing to surface customer stories that clearly articulate business value, not just features or KPIs Translate customer outcomes into sales-ready proof points, anecdotes, and “in-the-room” stories based on our value drivers that help deals move forward Equip Sales and BDR teams with authentic customer narratives that feel credible, relevant, and human Manage and update customer stories on Highspot for GTM consumption Partner with Customer Success to identify storytelling moments across the customer lifecycle (go-live, milestones, expansion, innovation moments) Create lightweight processes for capturing and sharing customer stories internally Maintain a curated, up-to-date repository of customer stories and references that serves as a reliable resource for Sales, Marketing, and Comms Align customer storytelling with broader corporate narratives, brand positioning, and communications priorities Support PR, social media, analyst relations, and executive communications with strong customer proof points Identify and support customer participation in press, awards, and thought leadership opportunities &nbsp; What Sets You Apart You're a creative problem-solver who is wired to find solutions. You confidently dive into complex challenges and have a talent for making them simple for others. Your curiosity drives you to constantly grow and contribute to an environment of trust and teamwork. Great ideas come from many paths, and your unique perspective matters more than checking every box. What matters most is the mindset you bring to the work. Extensive experience in customer marketing, content marketing, corporate communications, or a related role Proven experience working directly with customers and customer-facing teams Strong storytelling and writing instincts—you can draft clear, compelling customer narratives yourself, not just direct others Support and/or draft and edit customer-facing content, including case studies, customer snapshots, sales-ready narratives, and executive-ready materials, while also partnering with agencies as needed Comfort working across formats: written, video, social, events, sales materials Sales-minded approach with the ability to surface and articulate business value Excellent communication and stakeholder management skills and the confidence to work cross-functionally Experience in B2B SaaS or enterprise technology strongly preferred AI Aptitude: A genuine curiosity for using AI tools to work smarter and more effectively, paired with a drive to learn and put them into practice in your role. Nice to Have:&nbsp; Experience supporting PR, analyst relations, or executive communications Familiarity with sales enablement or revenue marketing Experience managing agencies or freelance creator &nbsp; Our Benefits Because work and life are connected, our benefits are too. We’ve designed them to give you the security, flexibility, and opportunities you need to focus on what matters most. 🩺 Comprehensive health benefits for you and your dependents, including access to OpenUp for personalized mental health support 📚 Learning and development opportunities including an annual learning budget, access to self-paced learning platforms and language training, personalized coaching, mentorship, and leadership programs 🍼 Family Leave Plus gives you additional fully paid weeks of parental leave on top of government-provided leave, so you can spend more time with your new addition 📈 Our equity participation program allows you to share in our success&nbsp; For more information on our benefits, visit this page. &nbsp; Come as you are. Build with us. Your unique perspective is essential to our success. We are committed to building a team that reflects the world around us because we know it’s the only way to build the future. We celebrate our differences and have created a hiring process that’s fair, inclusive, and designed to let your talent shine. We proudly welcome applicants of every race, color, religion, gender identity, sexual orientation, age, and any other part of your identity that makes you who you are. As an equal opportunity employer, we believe that our strength lies in our diversity, and we invite you to be a part of our global community.&nbsp; &nbsp; For more information on our diversity, equity, inclusion, and belonging practices, visit this page.&nbsp;

Senior Customer Marketing Manager

About commercetools Real innovation starts with a strong foundation, and at commercetools, that comes from the perfect balance of our product and our people. Behind every leap forward is a collective of builders, explorers, doers, makers, and problem-solvers. The kind of people who not only created composable commerce but also shaped the culture of experimentation that idea unlocked. Together they are the engine of commerce innovation today. At commercetools, we power the next era of commerce for our customers. Whether it’s AI-driven solutions that help enterprises make smarter business decisions, bridging digital and physical shopping experiences, or enabling entirely new ways for industries to connect with their customers, we help the world’s most ambitious companies experiment, scale, and grow without limits. Here the best idea wins, not the loudest voice. You will have the tools, trust, and space to not only build the future of commerce, but to build your own. The Opportunity commercetools is seeking a&nbsp;Senior Technical Product Marketing Manager to lead the positioning, messaging, and go-to-market strategy for the commercetools Platform (the foundation and technical backbone of all our offerings), as well as related add-on products (Payment Hub and AI Hub) and ecosystem enablers (Agent Gateway, integrations and connectors). This role requires a strong hands-on understanding of modern AI platforms and architectures. You will work closely with Product and Engineering on AI-powered capabilities, including large language models (LLMs), agentic systems, model orchestration, and AI platform integrations. Success in this role depends on being AI-literate enough to understand how these systems work, not just how to market them. You’ll help define and communicate the value of our connected commerce ecosystem, empowering customers, partners, and developers to innovate faster and smarter.You will be creative in explaining complex technical concepts to a breadth of personas with various technical aptitude levels, analytical in using available data and research to determine positioning and messaging that resonates, and communicative in leveraging internal knowledge bases to understand our product offering fully.&nbsp; You’ll translate complex, technical concepts, from composable architecture to next-generation agentic commerce into compelling stories that inspire adoption and differentiation in the market. Working closely with Product, Engineering, and GTM leadership, you’ll shape how we bring innovation to life across our portfolio. Your Impact As our Senior Technical Product Marketing Manager, you’ll support the Product Marketing team by leading cohesive narratives and go-to-market strategies across the commercetools Platform, add-on capabilities, and ecosystem enablers, highlighting business and technical value for multiple audiences. You will: Champion the commercetools Platform, refining its differentiated positioning to drive awareness, adoption, and revenue growth Lead messaging and GTM for add-on capabilities across the Platform, Payment Hub, AI Hub, Agent Gateway, integrations, and connectors, ensuring cohesive narratives that highlight business and technical value Articulate and evangelize the vision of agentic commerce, helping customers and partners understand how emerging AI concepts and autonomous agents are transforming the future of digital commerce Translate complex AI platform concepts, including LLMs, agent orchestration, MCP/ACP-style protocols, model routing, tool invocation, and API-driven orchestration, into clear, differentiated value propositions for technical and business audiences Develop a deep understanding of our customers, partners, and developer audiences, uncovering insights that inform messaging, content, and product direction Own joint value propositions with strategic partners (Google Cloud, Microsoft Azure, AWS, MongoDB, and others) to amplify our technical credibility and ecosystem advantage Drive joint value propositions with technology partners (Microsoft, OpenAI) and ISVs Partner with Product and Engineering to shape launch strategies for new platform capabilities, integrations, and AI-powered features, understanding architectural trade-offs, constraints, and real-world implementation considerations Drive adoption and enablement through clear, technically grounded content from sales collateral and demos to customer stories and industry thought leadership Partner across GTM, Product, and Marketing teams to align on strategic priorities, messaging, and launch plans that elevate commercetools’ market leadership Identify market opportunities through an understanding of industry, customer, and competitive trends This role is hybrid, with three days a week spent in our&nbsp;Boston or Durham office. What Sets You Apart You're a creative problem-solver who is wired to find solutions. You confidently dive into complex challenges and have a talent for making them simple for others. Your curiosity drives you to constantly grow and contribute to an environment of trust and teamwork. Great ideas come from many paths, and your unique perspective matters more than checking every box. What matters most is the mindset you bring to the work. You bring: Experience in product marketing or technical marketing Product Management or Engineering background Strong understanding of modern AI architectures, including LLMs, embeddings, inference workflows, and agent-based systems Working knowledge of AI integration patterns (e.g., model context protocols, agent communication protocols, tool calling, API-driven orchestration) Ability to reason about how AI systems interact with platforms, data, and external services, including limitations, latency, security, and compliance considerations Comfortable collaborating with engineers on AI topics and asking the right technical questions to produce accurate, credible messaging Experience in a fast-paced, highly cross-functional, global organization Strategic thinker who builds deep product knowledge, influences roadmaps, and develops compelling launch plans Ability to enable and educate internal audiences to drive meaningful, actionable content Strong storytelling and presentation skills, turn data into a story and a story into a presentation Proven ownership mindset with excellent project management skills and the ability to work independently Track record of turning deliverables into repeatable processes that scale product marketing AI Aptitude: A genuine curiosity for using AI tools to work smarter and more effectively, paired with a drive to learn and put them into practice in your role. Nice to Have: Hands-on experience working with or marketing AI platforms, developer tools, or LLM-based products Familiarity with commerce platforms (e.g., SAP Hybris/Commerce Cloud, Shopify, etc.) Exposure to AI ecosystems and partners (e.g., OpenAI, Anthropic, Google, etc.) Familiarity with cloud providers (e.g., AWS, GCP, etc.) Our Benefits Because work and life are connected, our benefits are too. We’ve designed them to give you the security, flexibility, and opportunities you need to focus on what matters most. 🩺 Comprehensive health benefits for you and your dependents, including access to OpenUp for personalized mental health support 📚 Learning and development opportunities including an annual learning budget, access to self-paced learning platforms and language training, personalized coaching, mentorship, and leadership programs 🍼 Family Leave Plus gives you additional fully paid weeks of parental leave on top of government-provided leave, so you can spend more time with your new addition 📈 Our equity participation program allows you to share in our success&nbsp; For more information on our benefits, visit this page. &nbsp; Come as you are. Build with us. Your unique perspective is essential to our success. We are committed to building a team that reflects the world around us because we know it’s the only way to build the future. We celebrate our differences and have created a hiring process that’s fair, inclusive, and designed to let your talent shine. We proudly welcome applicants of every race, color, religion, gender identity, sexual orientation, age, and any other part of your identity that makes you who you are. As an equal opportunity employer, we believe that our strength lies in our diversity, and we invite you to be a part of our global community.&nbsp; For more information on our diversity, equity, inclusion, and belonging practices, visit this page. Please note that the compensation range pertains to base pay &nbsp;

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