Braze is a customer engagement platform that helps brands foster meaningful connections with their customers through personalized messaging across various channels. Founded in 2011, Braze has revolutionized how businesses interact with consumers, enabling them to deliver targeted and impactful campaigns that drive customer loyalty and retention. With a focus on data-driven insights and innovative technology, Braze continues to lead the way in the ever-evolving landscape of customer engagement.

braze

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.WHAT YOU’LL DO We’re looking for a Senior Software Engineer to join our Content Cards team, which is focused on transforming in-product surfaces into dynamic, personalized experiences that adapt to user behavior in real time. We build the systems that power in-app engagement across customers’ websites and applications—covering message definition, composition, targeting, delivery semantics, and analytics—along with a feature-rich dashboard that lets brands and UX teams seamlessly manage in-product messaging experiences inside their products. As a senior engineer on the team, you will build new capabilities, improve reliability and performance, and help guide key architectural decisions as we scale. You’ll help drive ambitious initiatives that expand what customers can build on high-value surfaces, unlock new ways to present and orchestrate content, and strengthen platform foundations that accelerate future innovation across in-product channels. We value engineers who consistently raise the bar through strong technical leadership, thoughtful system design, and clear communication. WHO YOU ARE 5+ years of full-stack development experience An experienced technical leader with a track record of driving complex projects from ambiguity to delivery Strong understanding of system design, data structures, and algorithms A self-starter with strong communication and organizational skills; experienced working in a team environment Bonus: Professional experience building software at immense scale, especially customer-facing platforms with high reliability requirements Professional Experience with Ruby, Sidekiq, TypeScript/JavaScript, and React Experience with agile development processes For candidates based in Ontario, the pay range at the start of employment for this position is expected to be between CA$153,815 - CA$277,431/year, with an expected On Target Earnings (OTE) between CA$172,000 - CA$308,400/year (including performance-based or variable compensation (bonus or commission). Your particular offer may vary depending on multiple individual factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers a comprehensive Total Rewards package that includes, among other things, equity grants of restricted stock units (RSUs), so that all Braze employees own a piece of our company. WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as: Competitive compensation that may include equity Retirement and Employee Stock Purchase Plans Flexible paid time off Comprehensive benefit plans covering medical, dental, vision, life, and disability Family services that include fertility benefits and equal paid parental leave Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend A curated in-office employee experience, designed to foster community, team connections, and innovation Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching&nbsp; Employee Resource Groups that provide supportive communities within Braze Collaborative, transparent, and fun culture recognized as a Great Place to Work® ABOUT BRAZEBraze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.Braze was also named a 2025 Best Companies To Work For by U.S. News &amp; World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo. BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you. We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you. Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

Senior Software Engineer I

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.WHAT YOU’LL DO Do you enjoy working on data-intensive products? Come join our growing Engineering team to help design, improve and scale Braze's self-learning (reinforcement learning) AI platform. No toy datasets in notebooks - we’re implementing AI pipelines in production at scale! Learn tons about data architecture, data science, and self-learning AI. Work in a team that not only talks-the-talk of development best practices, but walks the walk - unit &amp; integration tests, modular design, CI/CD, pair programming, code reviews - the works. Responsibilities: Use robust software engineering best practices to design, implement, and improve modular components in a cutting-edge ML product Work closely with Braze customers to understand, translate and generalize particular use cases to generic platform components Apply your extensive knowledge of Python and its ecosystem to produce clean, readable, and extendible code, and coach others on the team in doing the same Collaborate with teams responsible for Braze’s product strategy and roadmap Support teams implementing Braze for customers to ensure their success Data Science/Back End: Python (Pyspark, Polars, Ibis), SQL, BigQuery, FastAPI Architecture/DevOps: Kubernetes, Airflow, Terraform, GCP We write well-tested, type-hinted, documented, modular code and use pre-commit hooks, CI/CD, and issue tracking for development WHO YOU ARE Exceptional coder: you write clean, object-oriented code; you care about good design and terse, testable APIs Tinkerer: you regularly explore and learn new technologies and methods, especially in the data architecture and data science domains Entrepreneurial: you proactively identify opportunities and risks, work around obstacles, and always seek creative ways to improve processes and outcomes Structured and organized: you can structure a plan, align stakeholders, and see it through to execution Clear communicator: you are able to express yourself clearly and persuasively, both in writing and speech 2+ years of experience working with Python in a product setting, including 1+ years in a the data/machine learning ecosystem Experience working with at least one major cloud platform (GCP, AWS, Azure, etc) Experience putting ML models into production General understanding of supervised learning principles is a plus For candidates based in Ontario, the pay range at the start of employment for this position is expected to be between CA$104,400 - CA$176,040/year, with an expected On Target Earnings (OTE) between CA$116,000 - CA$195,600/year (including performance-based or variable compensation (bonus or commission). Your particular offer may vary depending on multiple individual factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers a comprehensive Total Rewards package that includes, among other things, equity grants of restricted stock units (RSUs), so that all Braze employees own a piece of our company. WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as: Competitive compensation that may include equity Retirement and Employee Stock Purchase Plans Flexible paid time off Comprehensive benefit plans covering medical, dental, vision, life, and disability Family services that include fertility benefits and equal paid parental leave Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend A curated in-office employee experience, designed to foster community, team connections, and innovation Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching&nbsp; Employee Resource Groups that provide supportive communities within Braze Collaborative, transparent, and fun culture recognized as a Great Place to Work® ABOUT BRAZEBraze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.Braze was also named a 2025 Best Companies To Work For by U.S. News &amp; World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo. BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you. We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you. Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

Software Engineer II, Machine Learning

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.WHAT YOU’LL DO: We’re hiring a Senior Product Manager for Braze’s Messaging Experience team. The Messaging Experience (MX) team owns the user experience for creating Canvases and Campaigns in Braze– the core products that every Braze customer uses to orchestrate personalized messaging. MX aims to make this workflow as cohesive, efficient, and delightful as possible for marketers. Responsibilities: Build and own the vision, strategy, and product roadmap for the MX product area Work closely with Engineers and Product Designers to bring new products and features to life Immerse yourself in understanding our customers, market trends, competition, and the technology landscape Be the subject-matter expert in your product area, deeply understanding how it works today, how it’s used, and how it can be better Balance the prioritization of new features with ensuring the product’s continued health to retain customer trust Establish and manage internal and external stakeholder expectations, and communicate progress and decisions effectively Run point on launching features and functionality released by MX WHO YOU ARE 5+ years of Product Management experience Strong communication, storytelling, collaboration, organization, and persuasion skills A proactive, positive, can-do attitude. You consistently drive projects to successful completion and proactively seek opportunities to enhance both processes and products Ability to work within a cross-functional team and balance multiple projects at once Eagerness to learn and grow Bonus Points: Experience working at a B2B SaaS company Experience at a high-scale technology startup (we operate at the scale of billions of users) Experience working with workflow orchestration or automation software For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $140,400 and $222,075/year with an expected On Target Earnings (OTE) between $156,000 and $246,750/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company. WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as: Competitive compensation that may include equity Retirement and Employee Stock Purchase Plans Flexible paid time off Comprehensive benefit plans covering medical, dental, vision, life, and disability Family services that include fertility benefits and equal paid parental leave Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend A curated in-office employee experience, designed to foster community, team connections, and innovation Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching&nbsp; Employee Resource Groups that provide supportive communities within Braze Collaborative, transparent, and fun culture recognized as a Great Place to Work® ABOUT BRAZEBraze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.Braze was also named a 2025 Best Companies To Work For by U.S. News &amp; World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo. BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you. We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you. Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

Senior Product Manager

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.WHAT YOU'LL DO Braze’s product is the control center for thousands of the world’s most sophisticated marketing teams. The&nbsp;Frontend Infrastructure &amp; Experience (FIX) team builds the platform foundations that every product engineer relies on and owns key parts of the end-user experience. The team makes it easy for engineers across Braze to build polished, accessible, and consistent UIs. FIX owns our design system and component library, internationalization stack, code generation and scaffolding tooling, and the navigation and routing layer of the product. The team also owns key customer-facing experiences including our data tables and our rich text, drag-and-drop, and code editors. As a Senior Engineer on FIX, you will build high-impact frontend infrastructure and product experiences used across Braze. You will lead important projects from design through rollout, raise the quality bar through technical judgment and code review, and help other engineers move faster by making the product easier to build, test, and maintain. In this role you will: Design and build foundational frontend systems, components, tools, and patterns used by engineers across Braze Lead large projects end-to-end, including technical design, implementation, testing, rollout, and operational follow-through Improve the developer experience of working in a large TypeScript and React codebase through better abstractions, tooling, documentation, and examples Build customer-facing product experiences that are polished, accessible, performant, and consistent with Braze’s product standards Partner with product engineers, designers, and infrastructure teams to solve cross-cutting frontend problems Mentor other engineers through code review, pairing, technical guidance, and clear communication Recent and ongoing work on the team includes: Developing the framework used to build our marketing message editors Migrating the navigation and routing layer to a fully React-based system Extending the design system with semantic tokens and supporting a product rebrand Building type-safe scaffolding and API tooling for frontend development Improving frontend testing infrastructure with Cypress, Jest, and related tooling Advancing accessibility, localization, and consistency across product experiences Parts of our stack with which you will work: TypeScript, React Cypress, Jest, RSpec Frontend build, packaging, and code generation tooling Ruby on Rails WHO YOU ARE Have 5+ years of software engineering experience with a strong track record of technical impact Are highly skilled in modern frontend development, especially TypeScript and React Have experience building reusable frontend systems, components, tools, or infrastructure Care deeply about user experience, accessibility, performance, and maintainability Are comfortable working in a large frontend codebase with many stakeholders Communicate clearly, collaborate well across teams, and help raise the technical bar for those around you Bonus experience Experience building design systems or component libraries Experience with frontend testing frameworks such as Cypress or Jest Experience with code generation, linting, codemods, or other developer tooling Experience with internationalization, localization, or accessibility Experience with Ruby on Rails For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $128,842 and $209,368/year with an expected On Target Earnings (OTE) between $144,000 and $234,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company. &nbsp;#LI-Hybrid WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as: Competitive compensation that may include equity Retirement and Employee Stock Purchase Plans Flexible paid time off Comprehensive benefit plans covering medical, dental, vision, life, and disability Family services that include fertility benefits and equal paid parental leave Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend A curated in-office employee experience, designed to foster community, team connections, and innovation Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching&nbsp; Employee Resource Groups that provide supportive communities within Braze Collaborative, transparent, and fun culture recognized as a Great Place to Work® ABOUT BRAZEBraze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.Braze was also named a 2025 Best Companies To Work For by U.S. News &amp; World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo. BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you. We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you. Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

Senior Software Engineer I, Frontend Infrastructure & Experience

Senior Software Engineer I, Frontend Infrasturcture & Experience

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.WHAT YOU'LL DO Braze’s product is the control center for thousands of the world’s most sophisticated marketing teams. The BrazeAI Operator is a chat assistant embedded in the frontend of the product, and it uses agentic AI to help marketers do their work more efficiently. The team owns the agentic runtime that powers Operator, including tool orchestration, prompt engineering, streaming transport, integrations with LLM providers, integrations with Braze features, and integrations with third-party vendors. As a Senior Engineer on the BrazeAI Operator team, you will build AI-powered product experiences that are reliable, useful, and deeply integrated into the Braze product. You will lead important technical projects, design systems that make agentic behavior safe and observable, and help define what excellent AI assistance looks like for sophisticated marketing teams. In this role you will: Design and build AI-powered product experiences using TypeScript, React, and LLM provider APIs Develop the agentic tool runtime that lets BrazeAI Operator take actions inside the product on behalf of users Build integrations between Operator and core Braze product surfaces, third-party vendors, and AI model providers Improve the reliability, observability, and safety of LLM-backed systems, including streaming responses, error handling, evaluation, and rollout controls Lead projects from ambiguous product or technical goals through implementation, launch, and iteration Collaborate with other engineers through technical design, code review, and clear engineering practices Recent and ongoing work on the team includes: Building the agentic tool runtime for Operator Designing a streaming architecture for real-time AI responses and product notifications Integrating with LLM providers such as Gemini, OpenAI, Anthropic, and AWS Bedrock Integrating Operator with Braze product workflows and third-party systems Building AI-assisted authoring, search, validation, and support experiences inside the product Parts of our stack with which you will work: TypeScript, React Ruby on Rails LLM provider APIs: Gemini, OpenAI, Anthropic, AWS Bedrock Real-time transports: web sockets, server-sent events Cypress, Jest, RSpec WHO YOU ARE Have 5+ years of software engineering experience with a strong track record of technical impact Are strong in modern frontend development and comfortable working across the stack into backend systems Have experience building production systems that integrate with AI/ML models, LLM APIs, or other complex external services Care about reliability, observability, safety, and user trust in AI-powered products Are comfortable working in ambiguous problem spaces where product behavior, technical architecture, and model capabilities all shape the solution Communicate clearly, collaborate well across teams, and help raise the technical bar for those around you Bonus experience with: Prompt engineering, LLM evaluation, or agentic system design Real-time systems, streaming protocols, or event-driven architectures Building developer platforms, internal frameworks, or reusable product infrastructure Ruby on Rails Accessibility, search, or editor tooling #LI-Hybrid WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as: Competitive compensation that may include equity Retirement and Employee Stock Purchase Plans Flexible paid time off Comprehensive benefit plans covering medical, dental, vision, life, and disability Family services that include fertility benefits and equal paid parental leave Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend A curated in-office employee experience, designed to foster community, team connections, and innovation Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching&nbsp; Employee Resource Groups that provide supportive communities within Braze Collaborative, transparent, and fun culture recognized as a Great Place to Work® ABOUT BRAZEBraze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.Braze was also named a 2025 Best Companies To Work For by U.S. News &amp; World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo. BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you. We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you. Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

Senior Software Engineer II, BrazeAI Operator

<div class="content-intro"><p>At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.</p>
<p>We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.</p>
<p>To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.</p>
<p>Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.</p>
<p>If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.</p></div><h4>The Role</h4>
<p>Braze produces a lot of content — marketing campaigns, blog posts, customer stories, courses, lessons, documentation — and most of it is still written, reviewed, and published the way it was five years ago. AI changes what's possible here, but only if someone owns the work of figuring out which parts of the content workflow actually benefit from automation, building the tools, and getting them into people's daily hands.&nbsp;That's this role. You'll own the AI content operations product roadmap inside Content Platforms: identifying where content creators spend time on work that doesn't add proportional value, designing tools that remove the friction, shipping those tools into the Sanity CMS and the broader content stack, and driving adoption with the marketing and learning teams that use them.Teams across Braze are just starting to figure out how AI fits into their day-to-day work. There is no settled playbook, and the people closest to the business problems — the writers, designers, instructional designers, marketers, and operators making content every day — are the ones discovering what's possible. Your job is to learn from them first. The good ideas will not come out of an abstract roadmap exercise; they will come out of sitting next to people doing the work, watching where they get stuck, and noticing the small AI-powered moves they're already making on their own.This is not a research role and it's not a presentations role. You'll write code, ship prototypes, pair with engineers, and measure adoption. AI-assisted development is how we work — you'll be expected to use it, build with it, and be opinionated about it.</p>
<p>You'll sit on the Content Platforms team as a senior individual contributor. No direct reports, but a strong remit to lead — setting direction, raising the bar, and pulling colleagues across teams toward better solutions.</p>
<h4>Room To Grow</h4>
<p>The role itself is Senior TPM, Content Platforms — the parenthetical reflects initial focus, not permanent scope. The team owns a broader technical content operations remit, and as this work matures we expect the role to expand into adjacent problem areas. The right candidate sees AI content operations as a way in, not the whole job.</p>
<h4>Why This Role Matters For You</h4>
<p>The job most product managers say they want — owning a real product, shipping it, watching adoption climb — is hard to find inside a large company. This role is one of them. Content Platforms is a small, fast-moving team. The marketing and learning organizations are real customers with real pain points. The tools you ship will land in people's daily workflow within weeks of shipping, not quarters.</p>
<p>You'll also be in a rare seat in terms of timing. The content operations function is in the middle of a hard reset around AI, and most of the people deciding how that plays out at enterprise scale are doing it badly. This role puts you in a position to shape how it gets done at Braze — and to develop the judgment that will be in short supply across the industry for a long time.</p>
<p>This is a role for people who'd rather build the tools than write a deck about them.</p>
<h4>What You'll Do</h4>
<ul>
<li>Embed with marketing and learning teams to deeply understand how content actually gets made — research, drafting, review, publishing, optimization — and where the friction lives. Pay particular attention to the AI experiments people are already running on their own; those are usually where the real opportunities surface</li>
<li>Own the AI content operations product roadmap: what we build, what we buy, what we kill</li>
<li>Ship AI-powered tools that meaningfully shorten the path from idea to published content: metadata generation, doc-to-CMS conversion, content review and quality checks, research assistants, asset generation, and more we haven't named yet</li>
<li>Build functional prototypes independently to validate ideas and sharpen requirements before full engineering investment</li>
<li>Drive adoption: a tool that doesn't change someone's daily workflow doesn't count</li>
<li>Make smart build-vs-buy decisions — knowing when to write internal tooling and when an existing or emerging vendor is the better answer</li>
<li>Partner with the Sanity platform investment, since most of these tools surface inside the CMS or against its content</li>
</ul>
<h4>What We're Looking For</h4>
<p>PMs are encouraged to apply, but so are solutions architects, solutions consultants, engineers, and others with a background in content management and content operations. Read the rest as a description of the work, not a checklist of prior titles.</p>
<h4>Content Operations Background</h4>
<ul>
<li>Familiar with how modern content teams actually work — content calendars, brief-to-publish workflows, review and approval, SEO, localization touchpoints, asset management</li>
<li>Has opinions about where AI usefully fits in those workflows today, and where it doesn't yet — and is comfortable holding those opinions loosely as the people closer to the work teach you what you're missing</li>
<li>Curious about content as a system, not just a deliverable — what we publish, how it gets discovered, how it gets reused, how it shapes the brand</li>
</ul>
<h4>Technical Foundation</h4>
<ul>
<li>Deeply familiar with headless CMS architecture; Sanity experience is a strong plus</li>
<li>Comfortable with Node.js, TypeScript, and modern web frameworks</li>
<li>Able to build simple web apps and functional prototypes on your own — you won't be shipping complex systems to production solo, but you can independently validate an idea end-to-end</li>
<li>Comfortable building with AI development tools like Claude Code or Cursor, and with the model APIs underneath them</li>
<li>Has opinions about evaluating, prompting, and integrating LLMs into real workflows — not just experimenting in a chat window</li>
</ul>
<h4>Product Instincts</h4>
<ul>
<li>Comfortable architecting tools that connect multiple systems (CMS, analytics, model providers, internal services) and reasoning about long-term design tradeoffs</li>
<li>Truly embedded with engineering — not just mediating through tickets and grooming sessions, but collaborating in real time, pairing on problems, and helping the team move faster using the AI development tools available today</li>
<li>Can hold your own in technical conversations without needing to defer every decision</li>
<li>Experienced shipping internal tools, where the bar for adoption is higher than external products and "we built it for you" is not a valid pitch</li>
</ul>
<h4>Mindset</h4>
<ul>
<li>Iterative by nature: you'd rather ship a rough thing into a real workflow and learn than over-plan before moving</li>
<li>Genuinely curious about what AI makes possible — not as a buzzword, but as a tool you use and build with</li>
<li>Systems thinker: you design for the problems you haven't seen yet, not just the ones in front of you</li>
</ul>
<p><span data-sheets-root="1">For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $139,000 and $208,000/year, with an expected On Target Earnings (OTE) between $154,000 and $231,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.</span></p><div class="content-conclusion"><div class="p-rich_text_section">
<p><strong>WHAT WE OFFER<br></strong></p>
<p><em>Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country </em><a href="https://www.braze.com/company/careers/how-we-hire#benefit-section"><em>here</em></a><em>. More details on benefits plans will be provided if you receive an offer of employment.</em></p>
<p>From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:</p>
<ul>
<li>Competitive compensation that may include equity</li>
<li>Retirement and Employee Stock Purchase Plans</li>
<li>Flexible paid time off</li>
<li>Comprehensive benefit plans covering medical, dental, vision, life, and disability</li>
<li>Family services that include fertility benefits and equal paid parental leave</li>
<li>Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend</li>
<li>A curated in-office employee experience, designed to foster community, team connections, and innovation</li>
<li>Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching&nbsp;</li>
<li>Employee Resource Groups that provide supportive communities within Braze</li>
<li>Collaborative, transparent, and fun culture recognized as a Great Place to Work®</li>
</ul>
<p><strong>ABOUT BRAZE<br><br></strong>Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.</p>
<p>The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026. Braze was also named a 2026 Best Places to Work by Built In, a 2025 America’s Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.&nbsp;</p>
<p>The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.</p>
<strong>BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER</strong>
<p>At Braze, we strive to create equitable growth and opportunities inside and outside the organization.</p>
<p>Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you <em>you</em>.</p>
<p>We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.</p>
<em>Please see our</em><a href="https://www.braze.com/company/legal/privacy-policy-job-candidates"><em> </em><em>Candidate Privacy Policy</em></a><em> for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.</em></div></div>

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