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Description

Aisera is an industry-leading provider of generative AI and automation solutions. By automating service delivery and support for IT, operations, and customer service, Aisera empowers businesses to deliver delightful experiences for their employees and customers. Aisera's AI Service Experience platform (AISX) harnesses the power of large language models and deep domain knowledge to effortlessly achieve 75%+ auto-resolution rates for inquiries and cut service delivery costs by 70%+ through self-service. It offers end-to-end automation of tasks, workflows, and processes across digital, voice, and contact center channels. AISX offers pre-built and third-party service catalogs that support 1200+ workflows to automate complex processes and offers a multilingual virtual assistant with conversational continuity across Microsoft Teams, Slack, WebChat, email and voice and IVR systems. Aisera integrates with ServiceNow, Salesforce, Zendesk, Okta and more, to create outstanding business value. Our flagship enterprise customers include Zoom, Workday, Amgen, McAfee, Autodesk, Chegg, Dave.com, 8×8, Aisera is a privately held company headquartered in the U.S., with additional offices in Greece, Canada, and India. It has a sizable partner network that gives it a broad geographic presence.