Airbnb, Inc., together with its subsidiaries, operates a platform that enables hosts to offer stays and experiences to guests worldwide. The company's marketplace model connects hosts and guests online or through mobile devices to book spaces and experiences. It primarily offers private rooms, primary homes, or vacation homes. The company was formerly known as AirBed & Breakfast, Inc. and changed its name to Airbnb, Inc. in November 2010. Airbnb, Inc. was founded in 2007 and is headquartered in San Francisco, California.

Product Manager Data Platform

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Senior Software Engineer, Identity Infrastructure

Product Manager

Software Engineer

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.Airbnb’s Legal Department is a global team that will require working with diverse international colleagues around the world. The successful candidate will be someone who is adaptable, collaborative and embodies Airbnb’s Core Values. Candidates will be required to approach complex legal issues with a balance for local and global perspectives, while being adaptable to cultural differences and nuances. A genuine and demonstrated interest in Airbnb and a commitment to ethics, integrity and fostering a workplace that emphasizes diversity and belonging is a must. The Community You Will Join Airbnb’s Legal team embodies the company’s innovative, forward-thinking spirit. At the frontier of the new sharing economy, Airbnb is breaking new ground in matters of policy, law, and government relations. Where some see obstacles, we see the opportunity to find creative, practical solutions, right at the cutting edge. Our adventurous, fast-moving legal team is committed to building a team of talented, collaborative and self-motivated legal professionals across the globe who believe in Airbnb’s mission and leading as a 21st century company.&nbsp; The Difference You Will Make Airbnb is seeking a highly qualified, experienced commercial lawyer to lead our Events, Partnerships, Real Estate, and Supply group. The Associate General Counsel, Commercial &amp; Partnerships, will report to Airbnb’s Deputy General Counsel, Commercial &amp; Technology. This role will include negotiation and drafting, counseling on strategic matters, building and maintaining client relationships, and managing a team of commercial attorneys. This job is for you if you work well with business people, have an upbeat and positive attitude, embrace adventure, enjoy designing and implementing scalable processes, and thrive in collaborative environments. Where some see obstacles, you see opportunities to find creative, practical solutions that advance Airbnb’s global mission.&nbsp; You enjoy serving as a key contributor on high-stakes business operations.&nbsp; A Typical Day Provide oversight of and strategic leadership for a diverse range of complex deals and exploration of business opportunities in numerous jurisdictions.&nbsp; Proactively address and resolve legal, regulatory, and strategic concerns while providing risk mitigation advice to business clients and supporting business objectives.&nbsp; Collaborate with business leadership, go-to-market teams, public policy experts, and other attorneys inside and outside Airbnb to help solve complex problems.&nbsp; Review and analyze legal risks for Airbnb, including on development of products and services.&nbsp; Devise processes and procedures to help support a rapidly growing, global business.&nbsp; Your Expertise J.D. from an accredited law school and strong academic credentials.&nbsp; Licensed attorney with 15-20+ years of significant commercial legal experience.&nbsp; Experience with global events and talent, brand-name commercial partnerships, and hospitality or commercial real estate preferred. Experience managing commercial legal teams preferred. Experience at or representing technology companies strongly preferred. Licensed attorney in good standing of the bar of at least one U.S. state or territory. Demonstrated record of successfully managing significant aspects of complex commercial matters.&nbsp; Highly motivated, efficient, and organized. Able to juggle multiple projects at a time in a fast-paced environment, both collaborating as part of a team and working independently.&nbsp; Outstanding communication skills, both written and verbal.&nbsp; Ability to advocate for a position while maintaining an open-minded approach.&nbsp; Interest in expanding the scope of your practice, attention to details, and comfort with ambiguity.&nbsp; Passion for travel and home sharing and deep appreciation for the Airbnb community.&nbsp; Good sense of humor, disdain for drama, and desire to get things done. Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people and to develop the best products, services and solutions. Qualified individuals from all walks of life are encouraged to apply. Your Location This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list &nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$280,000&mdash;$350,000 USD

Associate General Counsel, Commercial and Partnerships

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; The Airbnb Hotels team—which includes HotelTonight—is a fun, fast-growing group leading Airbnb’s expansion into the hotel sector. Operating with an entrepreneurial spirit, this team combines the simplicity, product excellence, and guest-centered ethos that define Airbnb. This team’s mission is to deliver the smoothest, most intuitive hotel booking experience for guests, while helping hotels easily drive incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners. The Difference You Will Make: We are seeking a Manager, Key Accounts who would be in charge of connectivity partners and enterprise account managers for Hotels to help grow Airbnb’s business. The successful candidate will be entrusted with the critical responsibility of leading and developing a high-performing team. This team's primary focus will be on the comprehensive partner management, strategic enablement, and rigorous performance management of our supply with enterprise hotel partners and software partners, encompassing a wide array of distribution software companies and other technology vital for Airbnb’s Connectivity partners, including Channel Managers. Key responsibilities will include the strategic development and implementation of team strategies, with a clear mandate to consistently exceed quarterly business and technical Key Performance Indicators (KPIs). The Manager, Key Accounts, will also be instrumental in establishing world-class account management practices across the team, ensuring operational excellence and partner satisfaction. A significant aspect of this role involves mentoring and motivating team members, fostering a collaborative and growth-oriented environment. This position reports directly to the Director, Hotels, and offers a unique opportunity to significantly impact Airbnb's growth in the global hotel market. A Typical Day:&nbsp; Manage distributed team of Enterprise Account Managers and Connectivity Partners and assist in partner management and new business development for supply acquisition Responsible for the team to meet and exceed quarterly revenue, supply acquisition goals and other OKRs Develop and execute playbook in accordance to global strategy, working closely with a distributed team of Partner Managers, Field teams and Enterprise Account managers; Partner closely with Hotels Leadership and Homes Key Accounts Team to establish and maintain successful business practices for managing strategic connectivity partners Create operational rhythm, establish and track KPIs, analyze business growth and other key metrics to identify trends, drive new business opportunities, and ensure resolution of business challenges with a sense of urgency Support the Hotels field team achieve their goals by supporting their goals with revenue management companies and large hotel groups. Participate in industry and partner’s events as well as organize internal partner events Monitor business needs and work closely with Product, Technical Support, and Regional Sales Leads to help drive feature adoption and business performance Serve as primary Airbnb point of contact for all internal questions, escalations and service improvements regarding connectivity partners in the region Hold regular meetings, 1:1’s, performance and appraisal reviews Organize team business gatherings, quarterly kick offs and team building events Your Expertise: 12+ years of professional experience working in sales/account management roles - tourism, e-commerce, and hospitality is required 4+ years experience managing and leading highly effective teams with proven track record of meeting and exceeding goals Regional team leader, contributing and driving solutions to the regional supply acquisition and revenue goals Highly motivated and engaged team builder with ability to coach and mentor Connectivity team members Experience developing and driving channel sales and marketing initiatives with regional partners in collaboration with Connectivity team members Ability to develop a strategy, communicate it clearly and get buy-in and support to execute against quarterly goals Strong analytical skills to identify opportunities, operationalize execution with the regional teams and drive business results Ability to influence senior executives at the regional Airbnb leadership level or within partners leadership teams Ability to work within a matrix, solve problems and influence cross-functional and cross-regional teams; strong stakeholder management across the organization, working with Marketing, Legal, FP&amp;A, regional field teams and enterprise account management Experience in the hospitality technology space, knowledge of OTA, channel managers and/or Property management systems, and experience with API integrations strongly preferred Proficient with CRM tools (Salesforce), project management, and business intelligence tools (Tableau) Travel as needed to meet team members and engage with partners and customers at industry events Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Airbnb,Inc. can employ in &nbsp;states where we have registered entities. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware and Rhode Island. This list is continuously &nbsp;evolving and being updated, please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.&nbsp; Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$160,000&mdash;$200,000 USD

Manager, Key Accounts

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Difference you will Make: We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service management to the Airbnb community as a Manager. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service through coaching and upleveling their team. This is a full time position based in Canada and requires fluency in English and Portuguese, written and spoken. The Manager supports one or more internal CS services. The Manager is an operational leadership role that requires substantial experience in customer service and team management. Managers oversee teams of approximately 10-15 ambassadors and should have the ability to guide and uplevel their ambassadors, demonstrating top-level customer service skills. Strong organizational skills and the ability to balance real-time and planned work are also required. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; A Typical Day: Oversee a strong operational environment for your teams and ensure high quality support for the community from your team Manage the team execution of complex, sensitive, and/or urgent issues that might pose a significant risk to our brand or community, including acting as the highest escalation point for case consults and high level escalations from other stakeholders Meet with your direct reports regularly to review their work and provide high quality, behavior-based coaching; must be able to create a performance development strategy/plan for your service(s). Provide best practices guidelines to your team on how to handle cases and situations, and ensure that ways of working are documented and followed. Ensure that the team is consistently staffed appropriately and that staff complete onboarding and ongoing trainings. For cases that involve internal stakeholders, guide ambassadors to take proper action to case closure and in rare cases, support with in-the-weeds case handling Collaborate with Capacity Planning &amp; WFP on setting minimum headcount, ensuring adequate coverage, contingency planning impacts of changes, and advocating for staffing needs vs. volume/work Drive performance at the ambassador, team, and service level Ensure individual team members are held accountable to performance goals in a fair and equitable manner by setting clear expectations, following-up individually, and coaching team members positively to develop and improve their skills in a tailored way Manage both ambassador&nbsp; and team performance, including identifying trends in performance, providing corrective actions and positive overall feedback, and writing year end reviews and improvement plans Ability to set and articulate the vision and focus for the quarter; deliver that vision and focus through all hands-type meetings Share input and recommendations about service target setting. Provide oversight on the overall service performance and contribute to reporting on trends and providing a holistic picture of the service to the Delivery Director. Build and nurture an engaged and diverse team Own and manage end-to-end people strategy and operations within your ambassador team to foster a high performing and sustainable team environment. This includes hiring, driving onboarding, talent development, and people engagement/wellness/morale Enable team and individual professional success through supporting and challenging your team to meet and exceed expectations with clear goals/expectations, feedback, one-on-ones, and coaching Support team in professional development within team by finding and creating development opportunities and leveraging company-wide resources to regularly drive development within your team. Keep up with day-to-day management duties such as time off approvals, team and one-on-one meetings, and managing Talent-related issues Maintain a culture of openness, transparency and accountability allowing our teams to deliver their best work while being themselves&nbsp; Demonstrate strong leadership on important issues including Diversity &amp; Belonging, Allyship, Ethics, Compliance and maintaining high standards of service to the company Support strategic initiatives within Delivery and your service as needed Lead the team toward the successful execution of company or other strategic changes or goals within your service by cascading updates and changes, communicating new requirements, and providing feedback Support, as needed, internal Delivery performance &amp; operations improvement projects, in collaboration with the Delivery Excellence team and cross-functional partners Think critically and constantly evaluate our procedures. Collect feedback from the team to identify opportunities to improve performance and better optimize processes for the team, service, and global community Your Expertise: 8+ years of progressive experience in a customer service or an operations role, with 5 years in a role directly managing staff &amp; the employee lifecycle Demonstrable experience in driving improved performance of teams as a line manager Experience in the deployment of resources to manage real-time crisis situations, including managing high severity/sensitivity cases and decision-making authority for losses Experience in data analysis and reporting to identify performance trends, as well as&nbsp; developing and implementing performance management standards Experience translating big picture goals and strategy into implementable and concrete actions for your teams, including setting operational or functional targets or performance goals&nbsp; Ability to work weekend days, holidays, and on-call required Strong communicator, with fluency, in both written and spoken, English and Portuguese.&nbsp; Your Skills and Competencies: Exceptional leadership and team management skills to manage a team of professionals - comfort with conflict, giving and receiving feedback, and handling employee/Talent issues Strong communication skills to collaborate with different stakeholders and manage sensitive cases, while remaining calm and poised under pressure Organized and resourceful; able to juggle and multi-task, with an attention to detail and follow through even in ambiguous situations In-depth understanding of customer service operations and processes; able to translate that to your team Strategic thinking and problem-solving abilities to evaluate procedures and identify opportunities for improvement Ability to cascade with context and lead your team through changes Exceptional coaching skills, you have high EQ and know how to tailor your feedback &amp; communication style to meet the needs of your coachee or mentee Cultural competency and a strong commitment to fostering diversity and inclusion within the team Proficiency in various data analysis and reporting tools to track performance trends (tableau, SQL, Excel, Google Sheets, etc.) Your Location: Due to the nature of this position, the successful applicant will need to be based in Canada to be able to conduct their work. Currently, employees can be located in: British Colombia, Ontario, Quebec, Alberta, or Saskatchewan. This list is continuously being updated, please check back with us if the provinces you live in is on the list. If your position is employed by another Airbnb entity, your recruiter will inform you what provinces you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.Canada Pay Range$91,000&mdash;$114,000 CAD

Manager, Premium Hospitality & Resolution Support (Portuguese)

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Difference You Will Make: We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service management to the Airbnb community as a Manager. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service through coaching and upleveling their team. This is a full time position based in the West of Canada or the West of the US and requires fluency in English and Spanish, written and spoken. The Manager supports one or more internal CS services. The Manager is an operational leadership role that requires substantial experience in customer service and team management. Managers oversee teams of approximately 10-15 ambassadors and should have the ability to guide and uplevel their ambassadors, demonstrating top-level customer service skills. Strong organizational skills and the ability to balance real-time and planned work are also required. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; A Typical Day: Oversee a strong operational environment for your teams and ensure high quality support for the community from your team Manage the team execution of complex, sensitive, and/or urgent issues that might pose a significant risk to our brand or community, including acting as the highest escalation point for case consults and high level escalations from other stakeholders Meet with your direct reports regularly to review their work and provide high quality, behavior-based coaching; must be able to create a performance development strategy/plan for your service(s). Provide best practices guidelines to your team on how to handle cases and situations, and ensure that ways of working are documented and followed. Ensure that the team is consistently staffed appropriately and that staff complete onboarding and ongoing trainings. For cases that involve internal stakeholders, guide ambassadors to take proper action to case closure and in rare cases, support with in-the-weeds case handling Collaborate with Capacity Planning &amp; WFP on setting minimum headcount, ensuring adequate coverage, contingency planning impacts of changes, and advocating for staffing needs vs. volume/work Drive performance at the ambassador, team, and service level Ensure individual team members are held accountable to performance goals in a fair and equitable manner by setting clear expectations, following-up individually, and coaching team members positively to develop and improve their skills in a tailored way Manage both ambassador&nbsp; and team performance, including identifying trends in performance, providing corrective actions and positive overall feedback, and writing year end reviews and improvement plans Ability to set and articulate the vision and focus for the quarter; deliver that vision and focus through all hands-type meetings Share input and recommendations about service target setting. Provide oversight on the overall service performance and contribute to reporting on trends and providing a holistic picture of the service to the Delivery Director Build and nurture an engaged and diverse team Own and manage end-to-end people strategy and operations within your ambassador team to foster a high performing and sustainable team environment. This includes hiring, driving onboarding, talent development, and people engagement/wellness/morale Enable team and individual professional success through supporting and challenging your team to meet and exceed expectations with clear goals/expectations, feedback, one-on-ones, and coaching Support team in professional development within team by finding and creating development opportunities and leveraging company-wide resources to regularly drive development within your team. Keep up with day-to-day management duties such as time off approvals, team and one-on-one meetings, and managing Talent-related issues Maintain a culture of openness, transparency and accountability allowing our teams to deliver their best work while being themselves&nbsp; Demonstrate strong leadership on important issues including Diversity &amp; Belonging, Allyship, Ethics, Compliance and maintaining high standards of service to the company Support strategic initiatives within Delivery and your service as needed Lead the team toward the successful execution of company or other strategic changes or goals within your service by cascading updates and changes, communicating new requirements, and providing feedback Support, as needed, internal Delivery performance &amp; operations improvement projects, in collaboration with the Delivery Excellence team and cross-functional partners Think critically and constantly evaluate our procedures. Collect feedback from the team to identify opportunities to improve performance and better optimize processes for the team, service, and global community Your expertise: 8+ years of progressive experience in a customer service or an operations role, with 5 years in a role directly managing staff &amp; the employee lifecycle Demonstrable experience in driving improved performance of teams as a line manager Experience in the deployment of resources to manage real-time crisis situations, including managing high severity/sensitivity cases and decision-making authority for losses Experience in data analysis and reporting to identify performance trends, as well as&nbsp; developing and implementing performance management standards Experience translating big picture goals and strategy into implementable and concrete actions for your teams, including setting operational or functional targets or performance goals&nbsp; Ability to work weekend days, holidays, and on-call required Strong communicator, with fluency, in both written and spoken, English and Spanish.&nbsp; Your Skills and Competencies: Exceptional leadership and team management skills to manage a team of professionals - comfort with conflict, giving and receiving feedback, and handling employee/Talent issues Strong communication skills to collaborate with different stakeholders and manage sensitive cases, while remaining calm and poised under pressure Organized and resourceful; able to juggle and multi-task, with an attention to detail and follow through even in ambiguous situations In-depth understanding of customer service operations and processes; able to translate that to your team Strategic thinking and problem-solving abilities to evaluate procedures and identify opportunities for improvement Ability to cascade with context and lead your team through changes Exceptional coaching skills, you have high EQ and know how to tailor your feedback &amp; communication style to meet the needs of your coachee or mentee Cultural competency and a strong commitment to fostering diversity and inclusion within the team Proficiency in various data analysis and reporting tools to track performance trends (tableau, SQL, Excel, Google Sheets, etc.) Your Location: Due to the nature of this position, the successful applicant will need to be based in the West of Canada or the West of the United States to be able to conduct their work. Currently, in Canada, employees can be located in: British Columbia, Ontario, Quebec, Alberta, or Saskatchewan. This list is continuously being updated, please check back with us if the provinces you live in is on the list. If your position is employed by another Airbnb entity, your recruiter will inform you what provinces you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$117,000&mdash;$138,000 USD

Manager, Premium Hospitality & Resolution Support (Spanish)

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: The DLS Foundation team has a deep history at Airbnb with contributions that date back to the inception of Airbnb’s Design Language System (DLS).&nbsp; The team is responsible for our design system building blocks - our core atomic components, layouts, and visual foundations - alongside the UI capabilities we provide to enable advanced visual effects, haptics that hundreds of client engineers at Airbnb leverage. As part of the larger UI Foundation team that contributes to Airbnb’s digital accessibility, Motion and UI tooling, we are involved in all stages of the product development lifecycle, from conceptualization to launch.&nbsp; As a central, cross-platform team consisting of Android, iOS, and Web engineers, we partner closely with Product Engineering, Design, and Product teams.&nbsp; The Difference You Will Make: As a Senior iOS Engineer on the DLS Foundation team, you'll have the opportunity to work with world-class engineers on expanding the DLS Building Blocks, building out new UI frameworks and utilities used by other client-side engineers, and supporting new product launches by embedding yourself into product initiatives. You will be supported by a team of design and engineering managers, designers, and peers. The scope of this role is vast and limited only by your ambition. You will be working to improve the overall process by which client-side engineers at the company translate designs into code. In this role you will work closely with other engineers on Web, Android and iOS in building out systems and solutions that facilitate the overall engineering process of new features. You will also work closely with designers on expanding and reinforcing processes of feature development from their perspective. The role and responsibility involves a massive blast radius on all Airbnb product features and teams. It is essential for each system update to be stable and safe. A Typical Day:&nbsp; Enable iOS engineers at Airbnb to build the best user experiences with DLS (Building Blocks and new UI capabilities) and UI Frameworks (E.g. SwiftUI, UIKit) Evolve DLS with flexibility, practicality and long-term scalability in mind that fits Airbnb’s business needs Drive investments into new technical capabilities that push the envelope and unlock new product innovation Identify Design and Engineer product development pain point and constantly improve the development efficiency.&nbsp; Work alongside Android and Frontend Web counterparts to deliver on shared objectives. Support product engineers through community events,&nbsp; training materials, workshops, codelabs, etc. Contribute to the team’s technical strategy alongside leads to evolve technology choices that scale with Product and Design ambitions. Level up technical leadership within the team through effective partnership with peer ICs and mentoring. Your Expertise: 5+ years of industry experience developing consumer iOS applications, and design systems at scale Expertise in Swift, UIKit and SwiftUI Track record of leading projects end-to-end that involve strong cross-functional collaboration with Product and Design partners. You possess passion for UI and Motion animation development, with attention to detail mindset [Bonus] Experience working with Figma and other design tools Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.&nbsp; Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$191,000&mdash;$223,000 USD

Senior iOS Engineer, DLS Foundation

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: You will lead the Fraud and Content Understanding team within Airbnb’s Trust Data Science group, leading a team of data scientists and applied scientists focused on building and preserving trust for guests, hosts, and the marketplace. You will partner closely with product, engineering, and operations to stop those who do not comply with Airbnb’s fraud and abuse policies, while building trust with those who do. Your team leverages AI and machine learning to understand guest and host behaviors, rich content, fraud and abuse vectors, and the actions required to build trust. The Difference You Will Make: You will set the strategic direction and organizational vision for how Airbnb uses science to stop fraud and abuse, while at the same time cultivating positive trust with the larger guest and host community. Your team’s work directly influences how and when we detect and mitigate against bad actors, improves the quality of experience for Airbnb guests and hosts, and the actions we take to educate and enforce policy. You will drive large cross-team initiatives that are key drivers of trust strategy Airbnb, establishing the technical and organizational foundation that enables thoughtful fraud detection and mitigation, while driving deep, content-informed understanding of guests, hosts, and listings. You will build and scale a world-class organization of machine learning, natural language, computer vision, and AI experts who develop cutting-edge predictive, prescriptive, and agentic capabilities. A Typical Day:&nbsp; Set organizational vision and strategy for fraud and abuse, cascading goals across your team and aligning roadmaps to further long-term strategic objectives. Build and scale automated systems for content understanding and intelligence, ranging from text, image, and audio content. Partner with engineering teams to operationalize sophisticated detection and actioning models into production systems that support organizational goals, while maintaining high technical quality standards. Attract, retain, and develop senior individual contributors and technical leaders, building Airbnb’s applied science and AI communities. Present complex analytical findings and strategic recommendations to executive leadership, influencing cross-functionally at the company level and contributing to papers and technical forums in the fraud and trust space. Your Expertise: Advanced degree (PhD preferred) in Economics, Statistics, Computer Science, or related quantitative field with 12+ years of relevant industry experience (9+ years with PhD). 4+ years of people management experience leading high-performing teams of data scientists, applied scientists, economists, or applied researchers, with demonstrated ability to attract, retain, and grow senior individual contributors. Deep expertise in machine learning methodologies and their application to trust, fraud, and/or safety. Hands-on experience in building machine learning systems at scale, particularly related to natural language and/or computer vision. Experience with trust and safety in marketplace, platform, or multi-sided business environments. Proven track record of setting organizational vision and strategy, translating complex modeling insights into business strategy, and driving cross-functional initiatives that deliver measurable impact across large organizations with 1+ year strategic thinking horizon. Experience managing teams through long-term, high-ambiguity projects with ability to persevere through uncertainty and make strategic pivots when necessary. Exceptional communication and leadership skills with the ability to influence across Data Science and cross-functionally at the company level. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$224,000&mdash;$280,000 USD

Senior Manager, Data Science - Trust

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Difference You Will Make: We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service management to the Airbnb community as a Delivery Manager. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service through coaching and upleveling their team. This is a full time position based in Korea. The Delivery Manager supports one or more internal CS services. The Delivery Manager is an operational leadership role that requires substantial experience in customer service and team management. Delivery Managers oversee teams of approximately 10-15 ambassadors and should have the ability to guide and uplevel their ambassadors, demonstrating top-level customer service skills. Strong organizational skills and the ability to balance real-time and planned work are also required. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality.&nbsp; &nbsp; &nbsp; A Typical Day: Oversee a strong operational environment for your teams and ensure high quality support for the community from your team Manage the team execution of complex, sensitive, and/or urgent issues that might pose a significant risk to our brand or community, including acting as the highest escalation point for case consults and high level escalations from other stakeholders Meet with your direct reports regularly to review their work and provide high quality, behavior-based coaching; must be able to create a performance development strategy/plan for your service(s). Provide best practices guidelines to your team on how to handle cases and situations, and ensure that ways of working are documented and followed. Ensure that the team is consistently staffed appropriately and that staff complete onboarding and ongoing trainings. For cases that involve internal stakeholders, guide ambassadors to take proper action to case closure and in rare cases, support with in-the-weeds case handling Collaborate with Capacity Planning &amp; WFP on setting minimum headcount, ensuring adequate coverage, contingency planning impacts of changes, and advocating for staffing needs vs. volume/work Drive performance at the ambassador, team, and service level Ensure individual team members are held accountable to performance goals in a fair and equitable manner by setting clear expectations, following-up individually, and coaching team members positively to develop and improve their skills in a tailored way Manage both ambassador and team performance, including identifying trends in performance, providing corrective actions and positive overall feedback, and writing year end reviews and improvement plans Ability to set and articulate the vision and focus for the quarter; deliver that vision and focus through all hands-type meetings Share input and recommendations about service target setting. Provide oversight on the overall service performance and contribute to reporting on trends and providing a holistic picture of the service to the Delivery Director Build and nurture an engaged and diverse team Own and manage end-to-end people strategy and operations within your ambassador team to foster a high performing and sustainable team environment. This includes hiring, driving onboarding, talent development, and people engagement/wellness/morale Enable team and individual professional success through supporting and challenging your team to meet and exceed expectations with clear goals/expectations, feedback, one-on-ones, and coaching Support team in professional development within team by finding and creating development opportunities and leveraging company-wide resources to regularly drive development within your team. Keep up with day-to-day management duties such as time off approvals, team and one-on-one meetings, and managing Talent-related issues Maintain a culture of openness, transparency and accountability allowing our teams to deliver their best work while being themselves&nbsp; Demonstrate strong leadership on important issues including Diversity &amp; Belonging, Allyship, Ethics, Compliance and maintaining high standards of service to the company Support strategic initiatives within Delivery and your service as needed Lead the team toward the successful execution of company or other strategic changes or goals within your service by cascading updates and changes, communicating new requirements, and providing feedback Support, as needed, internal Delivery performance &amp; operations improvement projects, in collaboration with the Delivery Excellence team and cross-functional partners Think critically and constantly evaluate our procedures. Collect feedback from the team to identify opportunities to improve performance and better optimize processes for the team, service, and global community Your Background &amp; Experience: 8+ years of progressive experience in a customer service or an operations role, with 5 years in a role directly managing staff &amp; the employee lifecycle Proficiency in English and Korea languages Demonstrable experience in driving improved performance of teams as a line manager Experience in the deployment of resources to manage real-time crisis situations, including managing high severity/sensitivity cases and decision-making authority for losses Experience in data analysis and reporting to identify performance trends, as well as&nbsp; developing and implementing performance management standards Experience translating big picture goals and strategy into implementable and concrete actions for your teams, including setting operational or functional targets or performance goals&nbsp; Ability to work weekend days, holidays, and on-call required Your Skills &amp; Expertise: Exceptional leadership and team management skills to manage a team of professionals - comfort with conflict, giving and receiving feedback, and handling employee/Talent issues Strong communication skills to collaborate with different stakeholders and manage sensitive cases, while remaining calm and poised under pressure Organized and resourceful; able to juggle and multi-task, with an attention to detail and follow through even in ambiguous situations In-depth understanding of customer service operations and processes; able to translate that to your team Strategic thinking and problem-solving abilities to evaluate procedures and identify opportunities for improvement Ability to cascade with context and lead your team through changes Exceptional coaching skills, you have high EQ and know how to tailor your feedback &amp; communication style to meet the needs of your coachee or mentee Cultural competency and a strong commitment to fostering diversity and inclusion within the team Proficiency in various data analysis and reporting tools to track performance trends (tableau, SQL, Excel, Google Sheets, etc.) Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. &nbsp;

CS Delivery Manager

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Difference You Will Make: The Workforce Management (WFM) Workforce Planning Optimization Lead is vital in ensuring we have the best possible support for our guests and hosts within Customer Support operations. As an Airbnb Workforce Planning Optimization Lead, you will be responsible for leading and driving the allocation of headcount across multiple sites, channels and tiers and be expected to manage these and the relationships with partner WFM teams, capacity planning teams and internal stakeholders. You would be an important part of a fast moving and high profile team and be required to work closely with cross-functional teams to achieve the best results. A Typical Day: Own the end-to-end WFP processes for a global line of business(s) Be a subject matter expert and leader in the operations and functions of selected services to ensure the best WFM practices are applied to drive the highest efficiency Lead communication across the broader Airbnb team and our outsource partners, including preparing performance reporting and the delivery of them at WBR/MBR and QBR’s Generate and deploy schedules for the organizations, internally and externally depending on language, skill and contact channel Analyze the demand for multiple Services with multiple channels and languages across multiple inbound and back office channels Build and run scheduling scenarios and provide analysis of potential impacts of new lines of business, changes to SLA, routing and workflows upon a business Lead insights and recommendations to the planning and staffing process based on proven WFM insights for driving change within a service Actively own and plan for future scenarios (e.g. high risk event weekends), drive insights and strategies for these scenarios and lead communications with stakeholders to have in place for potential challenges Analyze and interpret performance data to identify and implement opportunities to drive change and strategy Participate and promote accredited Third party upskill training relevant to the role Establish an in-depth working knowledge of the aspects of the role, planning, forecasting, routing and strategy for given services and working knowledge of other services/tiers Be a trusted and reliable stakeholder in your line of business in order to provide Senior Leadership with recommendations and analysis to ensure you are critical to their success Provide cover and proxy for the Regional WFP Manager when and if required Support teammates by acting as a leader and by advising others on the team based on your experience and expertise Be the primary WFP POC for business initiatives Lead increasingly complex initiatives. Eg completing the analysis of issues, gaining alignment on actions and implementing and tracking results Your Expertise: Bachelor’s Degree or equivalent experience is required. Must have a minimum 5 years of experience in a contact center management role. Experience with industry standard WFM platform required, i.e. Genesys WFM, NICE IEX or similar Excellent communication skills; Ability to communicate clearly and effectively with all levels of the organization. Ability to brief findings to senior stakeholders using data and insights Ability to persuade and negotiate with senior leadership. Well-developed problem-solving and analytical skills with attention to detail Ability to effectively communicate complex information clearly to a non WFM/technical audience Exposure to Interactive Insights, Tableau and SQL preferred&nbsp;&nbsp; Eagerness to learn &amp; manage multiple technical systems Ability to process large amounts of complex raw data and present in a comprehensible fashion Self-motivated and driven, used to being in a fast-paced environment Solid knowledge of Excel and Google Docs A dedicated team player and relationship builder Readiness to travel to other offices nationally and internationally on occasion. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. &nbsp;

Workforce Planning Optimization Lead

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community you will join: Design Operations enables Airbnb’s Design group to run effectively to make products that are usable, lovable, and scalable for our users. Partnering closely with Design, Product Management, Engineering, and business leaders, we drive Airbnb’s priorities through seamless day-to-day operations and strong stakeholder alignment, with an eye towards scale and efficiency.&nbsp; The Design Program Managers on this team lead the end-to-end planning, execution, and budgeting of programs to deliver success for our product, hosts, and guests. With a strong appreciation for the practice and process of design, you understand the multiple disciplines that go into a successful product. You bring creativity to the operational aspects of a design team and deal with solving the “how,” freeing up your design lead peers to focus on crafting the “what.” You anticipate how decisions are made, persistently explore and uncover new ways of doing things, and work collaboratively with stakeholders. You have demonstrated strong performance in your prior roles; you thrive in ambiguity and demonstrate problem-solving leadership with limited oversight. The difference you will make: As a Lead Design Program Manager (DPM), you will partner with our Design Managers and/or Directors and cross-functional leaders to drive the adoption of our Design System and advancement of design workflows and tooling. You will drive tight alignment of activities across teams through cross-functional planning, strong communication, and rigorous program management.&nbsp; &nbsp; In this role, you are responsible for the delivery of documentation, education, and onboarding resources for our design system. You will establish best practices for operationalizing a design system team at scale, as it continuously evolves. You also will partner with design and engineering specialists to identify and pilot new tools and technologies that will advance the way that designers at Airbnb do their work - including the use of AI. You will strategically communicate learnings and recommendations to leadership while partnering with operations to implement new tools. You will partner closely with Design Operations Leadership to provide insight on program progress and raise any red flags that could affect delivery.&nbsp; A typical day: Drive consistency and harmony in design team operating rhythm, including communication structures, project templates, leadership cadence, and resource utilization. Initiate and run internal initiatives that significantly improve the Design org’s operations and cross-functional ways of working. Optimize interaction models between Design Systems and Feature Teams to identify opportunity, unlock productivity, and accelerate execution Drive continuous improvement leveraging lessons learned from teams to celebrate successes as well as identify ways to improve. Identify and predict obstacles, collisions, and risk to programs and seek solutions to eliminate them Inspire, develop, and challenge Airbnb's Design Program Management team, modeling excellence. Build a following: attract and nurture the best talent. Your expertise:&nbsp; BA/BS with 12+ years Consulting, Program Management, Product Management, Project Management or relevant experience. Demonstrated ability to work through ambiguity to detailed solutions. You can take a vague problem, crisply frame the challenge, identify a path forward, and drive an initiative over the finish-line. Track record of managing and shipping impactful design initiatives in a large digital product org.&nbsp; Long-term strategic thinking balanced with near-term execution skills. Distinctive problem solving skills. Proven ability to build strong relationships and influence business leaders. Demonstrable leadership skills and experience in mediation, negotiation, and conflict resolution.&nbsp; Demonstrated track record successfully managing ambitious and operationally complex projects with cross-functional teams. Experience in structuring and implementing initiatives at scale with design and product teams. Background in establishing systems: experience developing process where little exists, and demonstrated flexibility to get things done. Passionate and enthusiastic about organizational excellence and attention to detail Thrives in ambiguity in a fast-paced, hyper-growth organization Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$154,000&mdash;$191,500 USD

Lead Program Manager, Design

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: The Quality Engineering team helps Airbnb build high-quality software efficiently. We enable Airbnb engineers to build highly testable systems. We own and continuously improve Airbnb’s test cases, automation coverage, test automation tools, environments, frameworks. We navigate Airbnb’s massive codebase identifying weak spots, and help design and implement testable fault-tolerant systems. The Difference You Will Make: As a global company and product, the tests, tools and frameworks that we build have to scale to the needs of both our external customers but also to the expectations of our internal stakeholders. Therefore, our mission is to ensure that Airbnb has the test coverage, tooling and frameworks necessary to assure that our product workflows deliver a seamless high quality experience for our customers. As a Senior Android Engineer, you will help us meet this challenge by helping develop and maintain our automation coverage, test tools/environments/frameworks, writing and testing product/system code, participating in design reviews to architect testable systems, and guiding designs and code to improve its modularity and testability.&nbsp; You are eager to understand complex systems top to bottom and thrive working across technologies and codebases. In addition, you excel at working through ambiguity, concept validation, and implementing best-in-class solutions. A Typical Day:&nbsp; Build, maintain, and support the quality of our product workflows by developing and executing automated tests, collaborating closely with product engineering teams to ensure robust test coverage for new features and releases, and actively participating in the continuous improvement of testing processes. Build, maintain and support our platforms – testing infrastructure, applications, environments and tools using your expertise in distributed systems Help build out the team, cultivate innovation and growth by driving cross-collaboration and execution of projects across multiple teams Be a player of our high-performance team to ensure code quality, commitment to craft and operational excellence Scale distributed applications in a highly-available 24x7 environment, make architectural trade-offs applying design patterns and disciplined execution Work with cross-functional teams spanning design, product, data science, and research partners to drive engineering decisions and influence outcomes Your Expertise: Bachelor’s degree in computer science/engineering or equivalent 5+ years of mobile development experience, or 2+ years with a PhD in a fast paced, high growth tech environment Demonstrable knowledge in Kotlin, Java and Espresso Demonstrated expertise in developing testability and test automation frameworks and infrastructure for testing Android mobile applications at a large scale Experience developing or testing distributed systems Excellent communication skills towards facilitating interactions with cross-functional teams Hands-on technical leadership leading projects and defining roadmaps Expertise developing solutions to ambiguous problems, and integrations across multiple teams with significant impact &nbsp; Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. &nbsp; Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$191,000&mdash;$223,000 USD

Senior Android Engineer, Quality Engineering

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Difference You Will Make: The Insider Threat Investigations Manager oversees the rollout, operational quality, and ongoing effectiveness of BPO (Business Process Outsourcing) investigations into insider threats impacting Airbnb. This leader is responsible for building, scaling, and managing a global insider investigations program that empowers external (BPO) teams to deliver high-quality, compliant, and thorough investigations. As the program grows, the Manager will develop and oversee regional investigations leads, who will manage onboarding and ongoing support for BPO investigations teams in their geographic areas. For high-complexity and high-severity cases, the Manager acts as both lead and partner, driving joint investigations alongside BPO personnel to ensure delivery of best-in-class investigative outcomes. They will closely collaborate with their program counterpart within Security Engineering, collating security control vulnerabilities, building feedback channels, closing the loop of investigative findings, detection gaps, and emerging threats, to inform ongoing improvements in detection rules and workflows. They will collaborate extensively with Information Security, Legal, HR, and Risk &amp; Compliance to safeguard Airbnb’s assets and reputation. A Typical Day:&nbsp; Program Leadership, Scalability &amp; Operational Oversight Deploy, and evolve the BPO Insider Threat Investigations program to support global operations and future growth. Develop the framework to scale the program regionally by recruiting, onboarding, and managing regional investigations leads. Oversee directly, then delegate operational oversight to regional leads in the delivery of standardized BPO onboarding, ongoing training, operational review and maintenance for both new and existing BPO investigation teams. Conduct continuous assessments of BPO investigations and regional teams to ensure thoroughness, technical accuracy, compliance, and alignment with Airbnb standards. Lead global feedback cycles, and knowledge-sharing sessions across internal teams, regional leads, and all BPO investigators. Serve as an escalation point for high-impact cases, ensuring prompt response and resolution in collaboration with regional leads and BPO teams. Coordinate with Security Engineering on the rollout, scaling and performance review of detection models, ticketing systems, and remediation action specifically designed for the BPO use case. Investigation Management &amp; Joint Case Leadership Oversee BPO and regional investigation workflows for diverse insider threat risks (financial misconduct, IP theft, production abuse, unauthorized access, etc.). Prioritize and define key performance indicators (KPIs) for BPO investigation teams to ensure investigations are thorough, compliant, and aligned with Airbnb standards. Oversee and enforce SLAs for investigations, ensuring investigations begin promptly and final reports are delivered within defined timeframes. Personally lead and coordinate joint investigations and subject interviews in partnership with BPO teams and regional leads on complex, high-severity matters. Assure all investigations reflect proper evidence handling, digital forensics, interview practices, and documentation in line with legal, regulatory, and corporate requirements. Guidance for Investigations Set investigation and response standards and provide log analysis guidance to BPO teams, then to internal regional leads. Align regional leads and BPO investigators with internal resources, tools, and subject matter expertise as needed. Legal Acumen, Compliance, and Reporting Ensure global investigations comply with employment law, data privacy regulations, company policies, and relevant commercial frameworks. Collaborate with Legal, Talent, Privacy, and Risk and Compliance both centrally and via regional leads to support effective risk management and remediation. Deliver structured, cross-functional and executive-level reports and briefings on regional and global threat, vulnerability, and BPO security health metrics and synthesize lessons learned for continuous improvement. Your Expertise: Experience &amp; Expertise 10+ years of professional experience in insider threat investigations, enterprise security, investigations into applications, production environments, or equivalent. Demonstrated experience overseeing investigation teams and/or managing vendor/BPO programs at scale, preferably including global/regional operations. Experience establishing and managing regional leadership structures in investigations, with a track record of onboarding, training, and supporting geographically distributed teams. Strong background in technical investigation, digital forensics, and operational quality assurance. Managerial &amp; Program Skills Proven ability to build and scale enterprise investigation programs, including development of regional leadership/oversight capabilities. Skilled in mentoring, enabling, and coaching both direct and indirect (e.g., BPO/regional) investigation teams. Capable of designing and implementing regional onboarding programs and maintaining operational standards worldwide. Legal Acumen Deep understanding of employment law, data privacy, and regulatory compliance relevant to large-scale, cross-border investigations. Preferred Certifications General/Corporate/Workplace Investigations CFE, PCI, CPP, CFI, SHRM-Internal Investigations Cyber Security Awareness Courses(e.g. Google Cybersecurity Certificate) Insider Threat &amp; Threat Assessment CERT ITPM, NaBITA, Behavioral Science. Project Management Professional (PMP); Agile Certified Practitioner (PMI-ACP) Additional Attributes Demonstrated ability to communicate program strategy, status, and risk effectively to senior leaders and cross-functional teams globally. Analytical thinker with a commitment to operational excellence, scalability, and continuous program improvement. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list&nbsp; If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$154,000&mdash;$192,000 USD

Senior Insider Threat Investigations

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; Our Audit and Advisory team is committed to innovation and excellence. We provide a variety of services to our business partners and technologists, to help ensure Airbnb’s data management and governance practices align with our organizational objectives and regulatory requirements. Our activities are designed to add value, improve the Company’s operations and provide insights to the executive team and the Audit Committee. The Difference You Will Make: We are seeking a Senior Principal,&nbsp; Data Governance Audit &amp; Advisory Services, with a strong background in data governance, data management and cloud computing, particularly with Amazon S3. The ideal candidate will play a crucial role in our Audit and Advisory team, providing strategic insights and solutions to enhance our data capabilities, support business objectives and drive risk reduction efforts.&nbsp; A Typical Day:&nbsp; Develop and provide advisory services on data governance policies and procedures to ensure data integrity, compliance with regulations, and best practices in data management. Oversee and enhance tools for audit and advisory work related to data governance, driving the dynamic audit identification process, and creating audit plans focused on data governance. Partner with key stakeholders, including business and technology partners, to evaluate data needs, support robust data architecture, and align with strategic initiatives. Develop and deliver enterprise-wide training on data governance, collaborating with other disciplines such as Enterprise Risk, Global Compliance Services, and Data &amp; Analytics to maintain departmental alignment. Stay current with industry trends and technologies to improve data solutions and practices, while working on ad hoc projects as required. Ensure cohesive execution of projects by collaborating with third-party resources and subject matter experts. Your Expertise: 15+ years of data governance, consulting, or relevant fields, with 5+ years in managerial or project management roles.&nbsp; Proven experience as a Data Solutions Architect, Data Governance, or leading consulting or internal audit engagements focused on data governance. Strong understanding of AWS S3 and cloud computing technologies, along with experience in data modeling and data warehousing.&nbsp; Experience in auditing or advising on developing and enhancing data governance tools and frameworks, with knowledge of data privacy regulations (e.g., GDPR, CCPA). Exceptional written and verbal communication skills, with the ability to influence key stakeholders globally and cross-functionally, and communicate complex data concepts to non-technical audiences, including executive levels. Ability to manage multiple projects simultaneously with strong time management and prioritization skills. Proactive, creative problem solver with strong organizational skills. Strong interpersonal skills and ability to work collaboratively in a team environment. &nbsp; Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list &nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. &nbsp; Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$188,000&mdash;$235,000 USD

Senior Principal, Data Governance, Internal Audit

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.Software Engineer_Payment Economics &nbsp; Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. &nbsp; The Community You will Join: Airbnb Payments team allows any two people in the world to frictionlessly exchange money with easy to use payments services. It is a core strategy to fulfill Airbnb’s belongs anywhere mission.We are building a world-class payments platform that moves billions of dollars, in 191 countries, with 75 currencies, through a complex ecosystem of payments partners. We build and maintain our own in-house global payments platform because no solution exists with the global reach needed. As the platform grows we’ll be adding new payment partners, global licenses, compliance and regulation controls, and building new payment experiences for our guests and hosts. &nbsp; The Difference You Will Make: As a Software Engineer in the Payments Org you’ll need to be passionate about payments. You will lead through influence and collaboration to transform concepts into reality. Your deep understanding of how money moves between merchant platforms and payment processing partners, including payment gateways, processors, acquirers, card networks, and issuers will be needed for ideating, advocating, and driving cost efficiencies across our payments platform. You’re expected to be comfortable with ambiguity, and help the team enjoy working backwards from highly ambiguous starting points by leveraging data, running experiments, and following a structured approach to build business use cases that influence a diverse team of engineers, data scientists, finance, compliance, legal, and business experts. You should be able to guide and navigate the team through technical and regulatory constraints while simultaneously distilling and communicating complex subject matter to payments and non-payments stakeholders.&nbsp; You will have to be passionate about building a high performing team and creating a unique culture. You will be expected to lead the team to work with engineers in the US to tackle these complex challenges. Aligned with our company mission, Belong Anywhere, we value the importance of diversity and belonging in the workplace, and that's why we commit to not discriminating on basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. &nbsp; A Typical Day: Build backend services and APIs to create scalable engineering systems Work with product managers, data scientists, business analysts and operations to define, capture, and use real-time event data for business insights and product features Collaborate with infrastructure engineering teams to participate in, validate, and evolvehow we build, test, and deploy code in a distributed Service-Oriented Architecture Alter existing and develop new data access and protection patterns to ensure ourcommunity’s personal data is safe and secure, at scale Your Expertise: 3-5 years of industry experience Backend or Full-Stack experience in a work-setting or classroom-setting. Work experience, open-source code, or coursework in any of the following languages: C/C++, Java, C#, Python/Django, Ruby/Ruby on Rails Evidence of exposure to architectural patterns of a large, high-scale web application (e.g., well-designed APIs, high volume data pipelines, efficient algorithms). Understanding of data structures and problem solving approaches, and ability to articulate trade offs Passion for creating highly effective technology platform for our growing global workforce Experience with Agile development Be future looking; we might be focused on immediate regulations, but need to build for the long term Comfortable with tackling ambiguous problems and unblocking yourself Focus on building high quality products; every one of our flows affects the business bottom line Data driven in how you solve problems and validate you've solved them correctly Have a strong desire to mentor the careers and development of other engineers Possesses strong verbal and written communication skills. BS in Computer Science / MIS or equivalent work-related experience Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. &nbsp;How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.&nbsp;&nbsp;India Pay Range₹3,050,000&mdash;₹4,350,000 INR

Software Engineer, Payments

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: Airbnb is a vision and mission driven company. Our Leads embody this culture and mindset. Technical team leads here imagine the ideal end state for our community (guests and hosts) first and work backwards from it, challenging all current assumptions. They champion a winning strategy and leverage actionable&nbsp; metrics to ensure we are making progress against it. They partner with talented cross-functional team members (across engineering, design, data science, etc.) and lead teams to execute upon a shared vision. They are incredibly hands on and are not afraid to roll up their sleeves to get the right outcome for our community.&nbsp; We are looking for leaders who want to join us in this journey to accomplish our mission of creating belonging everywhere. The Difference You Will Make: The Airbnb Community Support (CS) team is a global business unit that provides support to our Community of millions of guests and hosts who take trips and join experiences around the world every year.&nbsp; Within CS, the Platform and Experience team is responsible for the product and technology that enables an intelligent, scalable and exceptional service experience.&nbsp; The Digital Platform team is looking for an AI Case Context Platform Manager, who will be responsible for building AI capabilities that enable our CS agents to quickly understand the relevant context of a case and empower them to address our users’ issues effectively. This role is instrumental in advancing Airbnb’s CS organization by creating robust, scalable, and efficient intelligent components. The platforms and tools under this scope will play a pivotal role in empowering our agents and enhancing the overall customer support experience.A Typical Day Manage and spearhead the development of case context platforms and products within the CS Platform and Experience team.&nbsp; Collaborate with cross-functional teams to understand user needs, align on objectives, and drive the successful delivery of data-driven solutions. Define and maintain comprehensive product roadmaps that align with the organizational goals and customer support priorities. Oversee the implementation of projects Create innovative digital experiences and solutions that enhance Airbnb’s capabilities in case context and intelligence. Monitor product performance and incorporate feedback to ensure continuous improvement in the platforms and tools developed Your Expertise&nbsp; 5+ years of product management experience OR other technical disciplines (engineering / data science / project management) Strong understanding of data-driven technologies, infrastructure, and tools. Excellent collaboration and communication skills to work with multidisciplinary teams. Demonstrated ability to identify user needs and translate them into actionable product strategies. Experience defining product roadmaps, managing priorities, and delivering high-quality outcomes. Ability to orchestrate across teams, both yours and others’, to build and execute complex business plans and strategies Experience in operating in global environments across cultures, locations, and time zones A Community-first user-centric mindset Highly analytical and comfortable making data-driven decisions while balancing the right approach for our Community Familiarity with data science, analytics and machine learning concepts Ability to quickly absorb technical concepts and communicate them to a non-technical audience Experience working with a customer service team and/or operations team is a big plus Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Airbnb,Inc. can employ in &nbsp;states where we have registered entities. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware and Rhode Island. This list is continuously &nbsp;evolving and being updated, please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.&nbsp; Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$177,000&mdash;$208,000 USD

Platform Manager, AI Case Context, Community Support

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: The Airbnb Hotels organization, which includes HotelTonight, is a fun, entrepreneurial, start-up team where you can have outsized impact. Simplicity is at the core of our products. We pride ourselves on delivering the smoothest and most intuitive hotel booking experience. For hotels, we make it easy to drive incremental bookings so they can focus on the craft of hosting. We aspire to facilitate hotel discovery and serendipity at scale, benefitting guests and hotel partners. The Difference You will Make: As a Senior Market Manager, your role will entail ensuring the health and expansion of our supply in your assigned territory by managing individual hotel and/or chain accounts and supply acquisition of high quality inventory. Focusing on these responsibilities, you will build the Hotel category’s market presence in your assigned territory and collaborate with other teams as the local in-market expert. This includes partnering, strategizing, and running daily operations directly with hotels and ensuring that HotelTonight and Airbnb always have the best inventory and deals available for our guests. Senior Market Managers are self-starters, versed in operating autonomously, and acting as mentors to fellow colleagues. You will promote best practice sharing, team collaboration, and strategic thinking through leading by example.&nbsp; You will help resolve challenges and ensure that partners feel valued and supported by our platforms. This will include regular partner meetings in which you will review performance and opportunities to optimize on our platforms. Ultimately, you are responsible for growing and supporting this business. A Typical Day:&nbsp; Meet and exceed OKRs by owning the performance and success of the hotels&nbsp; within your portfolio&nbsp; Operate autonomously to secure more inventory and create &amp; implement strategic tactics to ensure your hotel &amp; serviced apartment partners are successful in your markets, driving maximum business impact Drive end-to-end assessment, analysis, and execution of strategy to drive maximum market performance Present to, respond to, and deliver exceptional service to your hotel partners in a timely and efficient manner; driving successful outcomes&nbsp; Leverage an intimate knowledge of your market to be the ‘go-to’ source for all information relating to local trends and market dynamics (e.g. pricing, demand seasonality, booking patterns, etc.) Act as a mentor &amp; player/coach to colleagues by developing account management strategies to be utilized by the Global Supply team, providing peer guidance, and assisting others in challenging problem solving&nbsp; Confidently sell to and build strong relationships with senior-level hotel executives Passionately continue learning and bettering your understanding as an expert in the hospitality industry and revenue management best practices, acting as a trusted industry advisor for your hotel &amp; serviced apartment partners. Collaborate with other Senior Market Managers, Regional Managers and cross-functional partners (Product, Marketing, Customer Experience, Revenue Operations, Strategic Partnerships) to drive regional supply strategy, cross-functional initiatives &amp; implement innovative ideas in the mobile travel space Your Expertise: 8+ years of experience in new sales, account management, and partner support; showcasing a deep understanding and capability in fostering business relationships. 2+ years of tech/travel industry experience is a plus, highlighting the value of sector-specific knowledge. Fluency in Spanish &amp; English is required The ability to get things done with constantly changing priorities, projects and deadlines Excellent communication, organizational, and analytical skills; detail-oriented but moves fast Ability to establish strong relationships with and influence strong relationships with senior-level hotel executives You are able to operate as “player/coach” if needed and be a resource to the Market Managers on the team Familiarity with leading complex and/or cross-functional projects from concept to inception Capacity to balance day-to-day responsibilities with longer-term strategic execution You’re a quick learner and you’re fearless about doing whatever it takes to get the job done, even if it means making mistakes along the way. Proactivity is key. Flexibility to travel 25% of the time Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.Spain Pay Range€65.000&mdash;€80.000 EUR

Senior Market Manager, Spain

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; Airbnb is seeking an experienced and strategic Senior Partnerships Manager, Host Payouts&nbsp;to drive the vision, execution, and ongoing performance of our partner network supporting how we pay out to our global host community across 200+ markets. Reporting to the Director of Payment Partnerships, this role is pivotal in managing the partnerships that ensure our hosts are paid reliably, efficiently, compliantly and in alignment with our growth and platform goals. The Difference You Will Make: You will lead business development, deal negotiation, and strategic relationship management for a portfolio of high-value payment partners. With a focus on impact and long-term alignment, you'll help craft our partner landscape, structure and renegotiate commercial agreements, and serve as a critical voice in expanding and optimizing how payments to hosts are enabled around the world. A Typical Day:&nbsp; Strategic Partner Leadership Define and evolve our payout partner strategy in collaboration with the broader Payments, Product, Compliance and Finance teams to ensure coverage, performance, and alignment with Airbnb’s strategic and financial goals. Identify the right partners in each market, structure new deals, and renegotiate existing relationships to optimize for cost, reliability, reach, and innovation. Drive global deal execution for payouts—developing commercial structures, navigating regional regulatory constraints, and shaping contracts to meet Airbnb’s evolving needs. Relationship Management and Performance Own and cultivate high-impact relationships with financial institutions, payment processors, banks, and other key partners, managing executive-level engagement to ensure Airbnb is a priority client. Monitor partner performance rigorously, identify gaps or opportunities, and lead cross-functional efforts to address issues or evolve terms. Lead strategic business reviews and act as the point of escalation and problem resolution for performance or operational misalignment. Global Payments Strategy &amp; Influence Assist in the ongoing scaling ofAirbnb’s payout infrastructure—ensuring that partner decisions reflect regional needs, market conditions, cost structures, and regulatory environments. Partner cross-functionally with Legal, Treasury, Risk, Product, Engineering, and Global Operations to align execution with global strategy. Stay ahead of industry and macroeconomic changes affecting international payments and proactively bring forward opportunities and risk mitigation strategies. Your Expertise: Relationship-Driven Growth 10+ years of experience in the payments or fintech industry, with at least 8 years in strategic partnerships, business development, or enterprise account management. Demonstrated success in owning commercial negotiations and managing multi-million dollar partnerships that balance customer experience, innovation, and financial return. Proven ability to craft and execute partner strategies that result in measurable business growth and process improvement. Execution &amp; Strategic Alignment Deep knowledge of global payment methods, financial products, and cross-border payout solutions. Understanding of payments cost structure (e.g., interchange, chargebacks, FX, treasury flow), and experience optimizing it through partner levers. Experience in resolving partner conflicts or escalations, ideally across multiple markets or regulatory contexts. Influence &amp; Cross-Functional Leadership Strong storytelling and analytical skills, using data to advocate for business needs and influence internal and external stakeholders. Success working in highly matrixed environments, bringing together diverse stakeholders to move complex partnerships forward. A passion for creating inclusive, innovative environments that foster collaboration and high performance. Preferred Qualifications International payments experience, especially in marketplace or platform models. Experience in platform organizations advising internal stakeholders on partner enablement strategy. Experience working with regulators or regulated partners in cross-border payout environments. MBA or equivalent advanced degree is a plus. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb Payments, Inc. (a subsidiary of Airbnb, Inc.) is a registered entity. Approved remote states include: Alabama, California, Colorado, Florida, Georgia, Illinois, Maryland, Minnesota, Mississippi, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Tennessee, Texas, and Washington. This list is continuously evolving, so please check back with us if the state you live in is excluded. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$188,000&mdash;$235,000 USD

Senior Partnerships Manager, Host Payouts

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; The Android Platform team’s mission is to provide best-in-class experience for Android development at Airbnb to empower engineers to deliver innovative solutions with high velocity and quality at scale. We’re ambitious in our vision, and our work spans a large surface area, from frameworks and tooling to build systems, CI, Testing, and IDE integrations. Our latest projects include Trio, an Android framework for Jetpack Compose screen architecture, and Focus Mode, an Android Studio plugin to supercharge IDE &amp; Sync performance, among many others. The Difference You Will Make: In this role, you’ll be responsible for driving projects that increase the productivity of the Android community at Airbnb and unlock new capabilities through a combination of frameworks and toolings. A Typical Day:&nbsp; Collaborate with team members &amp; cross functional partners to identify opportunities for improving our developers’ productivity. Drive roadmap projects and deliver high quality results to further our mission. Improve our existing frameworks &amp; build system to deliver on our ambitious vision. Your Expertise: 5-9 years of industry experience building Android apps using Kotlin. Experience building frameworks and build-systems (using Gradle, Bazel, etc.) Deep technical understanding of how dependency injection systems work (e.g. Dagger) Experience building code generation tools (e.g. annotation processors, KSP, Kotlin compiler plugins) Experience working in medium to large-scale codebases. [Nice to have] 2+ years of experience using Jetpack Compose. [Nice to have] Experience building Android Studio / IntelliJ IDEA plugins. [Nice to have] Experience using Compose for desktop. Ability to travel to the San Francisco office for about a week each quarter for gatherings. &nbsp; Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$191,000&mdash;$223,000 USD

Senior Software Engineer, Android Platform

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.Senior Software Engineer, Payment Processing &nbsp; Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. &nbsp; The Community You will Join: Airbnb Payments team allows any two people in the world to frictionlessly exchange money with easy to use payments services. It is a core strategy to fulfill Airbnb’s belongs anywhere mission.We are building a world-class payments platform that moves billions of dollars, in 191 countries, with 75 currencies, through a complex ecosystem of payments partners. We build and maintain our own in-house global payments platform because no solution exists with the global reach needed. As the platform grows we’ll be adding new payment partners, global licenses, compliance and regulation controls, and building new payment experiences for our guests and hosts. &nbsp; The Difference You Will Make: As a Senior Software Engineer in the Processing Payments Org you’ll need to be passionate about payments. You will lead through influence and collaboration to transform concepts into reality. Your deep understanding of how money moves between merchant platforms and payment processing partners, including payment gateways, processors, acquirers, card networks, and issuers will be needed for ideating, advocating, and driving system reliability across our payments platform. You’re expected to be comfortable with ambiguity, and help the team enjoy working backwards from highly ambiguous starting points by leveraging data, running experiments, and following a structured approach to build business use cases that influence a diverse team of engineers, data scientists, finance, compliance, legal, and business experts. You should be able to guide and navigate the team through technical and regulatory constraints while simultaneously distilling and communicating complex subject matter to payments and non-payments stakeholders.&nbsp; You will have to be passionate about building a high performing team and creating a unique culture. You will be expected to collaborate to work with engineers in the US to tackle these complex challenges. Aligned with our company mission, Belong Anywhere, we value the importance of diversity and belonging in the workplace, and that's why we commit to not discriminating on basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. A Typical Day: As a Senior Software Engineer on the Payments Processing team, your mission is to design and build a payments gateway platform that is fast and easy to integrate with, reliable for money movements, smart to route our business cost-effectively, resilient to any external processor downtime in any market, and accurate for Financial reporting. We’re looking for engineers who are independent, thoughtful, creative, and passionate about building the best payment gateway platform.&nbsp; &nbsp; Critical to make technical decisions Provide technical guidance for engineers and teams Advise on architecture and propose solutions to payment problems that span multiple teams and organizations. Consult on the performance, scalability, architecture, reliability and engineering best practices of payment gateway systems. Lead a cross-team group of engineers and partner with product, data, finance, operations to push the boundaries of what payments gateway platform can support. Your Expertise: 5-9+ years of industry experience Backend or Full-Stack experience in a work-setting or classroom-setting. Work experience, open-source code, or coursework in any of the following languages: C/C++, Java, C#, Python/Django, Ruby/Ruby on Rails Evidence of exposure to architectural patterns of a large, high-scale web application (e.g., well-designed APIs, high volume data pipelines, efficient algorithms). Understanding of data structures and problem solving approaches, and ability to articulate trade offs Passion for creating highly effective technology platform for our growing global workforce Experience with Agile development Be future looking; we might be focused on immediate regulations, but need to build for the long term Comfortable with tackling ambiguous problems and unblocking yourself Focus on building high quality products; every one of our flows affects the business bottom line Data driven in how you solve problems and validate you've solved them correctly Have a strong desire to mentor the careers and development of other engineers Possesses strong verbal and written communication skills. BS in Computer Science / MIS or equivalent work-related experience Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

Senior Software Engineer, Payments

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: The Profile &amp; Community team is currently hiring for a backend Senior Software Engineer. The Profile &amp; Community team at Airbnb is focused on empowering users to authentically represent themselves and connect with others, building a vibrant, real-world community. We support guests, hosts, and businesses by developing scalable systems for user profiles and community features, ensuring every interaction on Airbnb fosters genuine connection and belonging. Your day-to-day responsibilities includes: Collaborate with the other engineering teams across the stack while working closely with counterparts within Knowledge Graph, Search, Listings, Trips, and others to build scalable and high quality platforms and foundations. Work closely with cross functional partners to define and execute on products and features that enable our guests and hosts to set up their accounts and profiles quickly and easily. Architect and build efficient and reusable backend components, architect reliable, performance and scalable systems. Evaluate and prototype new technologies and techniques that can enable faster iterations and execution across our tech stack. Mentor and support other engineers in the team or in related teams. Your Expertise: 6+ years industry experience Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience Experience in building and scaling high-quality and high-traffic products (or systems). Ability to evaluate technical approaches and design product solutions to solve real-world problems. Ability to drive alignment, manage projects and effectively collaborate with stakeholders. Mentorship to junior developers&nbsp; Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. . This list is continuously evolving, so please check back with us if the&nbsp; Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$191,000&mdash;$223,000 USD

Senior Software Engineer, Profile & Community

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Analytics Centre of Excellence (ACOE) at Airbnb, based in India, is a hub of knowledge and expertise that aims to provide data-driven decision-making, enabling Airbnb's business goals. The ACOE's vision is to build a world-class analytics organization that provides scalable analytics. We work with various business functions such as payments, trust, digital, customer support, hosting, sales, social, compliance, risk, platforms and partnership &amp; economics. The ACOE's delivery framework is designed to provide relevant and contextual insights for data-driven decisions. This includes a one-stop solution for metrics, dashboards driving actionable insights, optimization of performance, measuring pre/post feature impact, sizing the ROI of opportunities, prioritization of opportunities, anomaly-driven alerting mechanisms, root cause analysis of metric deviation, and exploratory hypothesis testing. The Community You Will Join:&nbsp; We are looking for a hands-on Staff, Advanced Analytics&nbsp; who has demonstrated success in building an analytics team with functional expertise in building analytical solutions. Be a trusted partner to product teams and business leaders, across marketplace teams through providing insights, recommendations, and enabling data driven decisions. This role will sit under the Advanced Analytics family and support Product and Business leaders within our CS organization. The Difference You Will Make: Data thought partner to product and business leaders across marketplace teams through providing insights, recommendations, and enabling data informed decisions.&nbsp;&nbsp; Drive day to day product analytics and build analytical solutions Develop a deep understanding of how guests and hosts interact with our CS products including but not limited to AI Assistant, IVR and other agent assisting tools to improve the customer experience. A Typical Day:&nbsp; Owning the product analytics road map, prioritization &amp; delivery of solutions in the Contact Center Product space.&nbsp; Own projects from start to end: building out timelines, key milestones, providing regular updates to product managers, analytics management and delivery against agreed timelines. Lead end-to-end measurement for AI systems, aligning metrics with business outcomes, user experience, and trustworthiness Collaborate with engineering to define scale logging and ensure observability across Agentic and LLM workflows. Lead the design and evaluate A/B and causal tests to quantify impact of AI features and optimizations. Translate insights into strategic recommendations for senior leaders; shape product priorities through data. Hire, mentor and up level team capability in AI analytics, experiment best practices and storytelling.&nbsp; Your Expertise: 12+ years in industry experience and a degree (Masters or&nbsp; PhD is a plus) in a quantitative field (e.g., Statistics, Econometrics, Computer Science, Engineering, Mathematics, Data Science, Operations Research). Expert communication and collaboration skills with the ability to work effectively with internal teams in a cross-cultural and cross-functional environment. Ability to conduct rigorous analysis and communicate conclusions to both technical and non-technical audiences Strong expertise in Python, SQL, A/B testing platforms and best practices Expertise in EDA, hypothesis testing, significance testing, regression, clustering techniques, concepts of NLP/Text Mining, machine learning and deep learning techniques, language model fine-tuning etc Understanding of LLM architectures (e.g., prompt chains, retrieval augmentation, orchestration frameworks like LangChain or DSPy). Familiarity with Agentic AI systems, human-in-the-loop design, and AI observability best practices Experience partnering with internal teams to drive action and providing expertise and direction on analytics, data science, experimental design, and measurement. Experience designing and building metrics, from conception to building prototypes with data pipelines Familiarity with vector stores, embeddings, prompt instrumentation, and structured logging of LLM interactions would be a plus Contact center domain and market place domain knowledge would be a plus Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.&nbsp;&nbsp;India Pay Range₹4,410,000&mdash;₹6,300,000 INR

Staff Advanced Analytics, Digital & AI Products

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: Data represents the voice of Airbnb’s users at scale. The Data Warehouse Infrastructure team is responsible for the foundational big data infrastructure, which is used by hundreds of engineers to collect, manage, and analyze data at scale. We are using open source technologies like Hadoop, Spark, Trino, Iceberg, Airflow etc. A Typical Day: Design and build the next generation big data compute platform to empower data ETL, analytics and machine learning at Airbnb Operate, manage and improve the reliability, performance, observability and cost efficiency of the platform.&nbsp; Write maintainable and self-documenting code, perform code reviews. Work on, and contribute to open source software, and have industry impact. Your Expertise: BS/MS/PhD in Computer Science, a related field, or equivalent work experience preferred. 10+ years of experience working with data infrastructure, with a focus on big data technologies. Proficiency in big data technologies such as Hadoop, Yarn, Spark, Presto/ Trino, Hive, and AWS EMR. Strong programming skills in languages such as Java, Scala. Extensive experience in designing, building, and maintaining scalable, fault-tolerant distributed systems. Demonstrated expertise in multi-threading and concurrency programming. Familiar with database systems, both SQL and NoSQL. Proven ability to collaborate with other teams to define system requirements, identify potential solutions, and test and integrate systems. Capacity to troubleshoot and resolve complex data infrastructure problems. Strong communication skills, both written and verbal. Ability to work effectively in a team environment. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. &nbsp;How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$204,000&mdash;$255,000 USD

Staff Software Engineer, Data Warehouse Compute

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join As part of the Application Platforms organization, the Data Frameworks team builds foundational data products that enable scalable, consistent, and performant access to application data across Airbnb. We serve a broad set of internal partners - including product engineering, machine learning, and infrastructure teams - by providing interfaces that bridge the gap between transactional and analytical data needs. Our work enables engineers and systems across Airbnb to model, transform, and serve data effectively through unified, intuitive frameworks. The Difference You Will Make Lead a team of software engineers building core data platform capabilities that power application-level use cases across Airbnb. Define and execute on a multi-year vision to unify how derived data is produced, consumed, and served in online contexts. Evolve and scale a suite of services, APIs, and data models that are central to our application and ML infrastructure. Partner with engineering and product teams to standardize entity-based access patterns, improve data reliability, and reduce integration overhead. Drive adoption of platform capabilities by collaborating closely with partner teams to deeply understand their use cases and deliver intuitive solutions. Build and grow a healthy, high-performing team that emphasizes product thinking, technical depth, and developer empathy. A Typical Day Collaborate with Staff+ engineers, TPMs, and cross-functional stakeholders to define team strategy and execution plans. Review and provide feedback on technical designs related to system and API design, and serving patterns. Support the team in operational excellence, reliability, and continuous improvement of core systems. Mentor team members, provide coaching and career development, and foster a culture of curiosity and ownership. Represent the team in broader planning forums, driving alignment and contributing to org-wide platform strategy. Your Expertise 9+ years of relevant software development industry experience with at least 3-5+ years of managing an engineering team in a fast paced tech environment with a BS or MS in CS or relevant field. Experience leading software engineering teams building developer-facing platforms or data-intensive systems. Strong understanding of distributed systems, application-layer APIs, and event-driven architectures. Proficiency with technologies such as: Apache Kafka, GraphQL, Apache Flink, Apache Spark, or other streaming/batch processing frameworks, Materialized views and data serving layers, Opensearch, Elasticsearch Familiarity with building ML-aware data pipelines or data products that support personalization, trust, or search applications. Strong product and stakeholder instincts, with the ability to balance long-term platform vision with near-term delivery. Excellent communication and cross-functional collaboration skills. Passion for mentoring engineers and scaling healthy team culture. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$204,000&mdash;$255,000 USD

Engineering Manager, Data Frameworks

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.Influencer Manager - 12 Month Fixed Term Contract&nbsp; &nbsp; The Community You Will Join: The Airbnb Communications team helps drive earned visibility and cultural relevance for the brand, delivering thoughtful campaigns that support direct traffic and brand love. As part of our influencer function, you’ll work within a team that sits at the intersection of culture, content, and community - leading locally resonant, social-first campaigns that inspire and inform. The Difference You Will Make: We are looking for a dynamic, collaborative, and creative Influencer Manager for a 12 month fixed term contract to lead execution of Airbnb’s influencer strategy in Italy. In this role, you’ll localise regional priorities and deliver best-in-class campaigns that connect Airbnb to culturally relevant conversations and communities. &nbsp; You’ll be responsible for managing day-to-day influencer execution: identifying and nurturing creator relationships, leading campaigns end-to-end, overseeing briefing and contracting, and partnering closely with internal stakeholders, and agency teams.&nbsp; This is a hands-on role for someone passionate and knowledgeable about the power of influencer marketing&nbsp; and knows how to translate brand objectives into content that is native, thumb-stopping and earns influence, not interrupts. &nbsp; A Typical Day: Execute local influencer campaigns aligned to regional and global priorities, owning timelines, creative execution, and performance tracking Build and manage strong relationships with creators - from up-and-coming talent to seasoned partners - to ensure authentic storytelling and long-term brand advocacy Identify and vet influencers for brand and campaign fit across Instagram, TikTok, and YouTube, ensuring inclusive, culturally relevant casting Draft clear, strategic briefs that reflect campaign objectives, key messages, and content guidelines Partner with legal and agency teams to draft and negotiate influencer contracts, including deliverables, usage rights, paid media options, exclusivity, and payment Identify potential opportunities for collaboration with key opinion formers including policy, cultural and news influencers and third party validators and build out policy influencer program in Italy, including how and when we work with agencies to execute Collaborate with internal teams (PR, policy, social, marketing, legal, and community) to ensure seamless campaign delivery Manage all logistics for influencer stays or experiences - including vetting, Host coordination, credit/coupon approvals Lead influencer onboarding and content reviews to ensure quality and alignment with Airbnb brand standards Track influencer performance, deliver regular updates to the regional team, and support the creation of end-of-campaign reports across all social channels (with support from agency) Work with the Marketing Affiliates team and regional influencer lead to align plans, avoid duplication of efforts, and maximize impact of our influencer campaigns Partner with the policy team and policy comms manager to ideate and create strong reputation building campaigns through relevant key opinion leaders and political and economic influencers and industry experts Stay plugged into culture and trends: bringing forward creator ideas, campaign hooks, and reactive opportunities in real time Monitor performance using tools such as CreatorIQ and Sprinklr; partner with agency to optimize campaigns accordingly Your Expertise: 5–7 years of experience in influencer marketing, talent partnerships, or social-first content strategy A deep understanding of the creator landscape in Italy and strong instincts on what content resonates and why Proven ability to manage end-to-end influencer campaigns: from sourcing and briefing to contracting and performance analysis Track record of advising political decision makers (party, NGO, corporate) on social media/amplification strategy, and running effective social media operations Experience working with social platforms including Instagram, TikTok and YouTube Confident managing external agencies and multiple stakeholders across legal, marketing, and comms Strong written and verbal communication skills; experience writing briefs and reviewing content Comfortable with creator negotiations, including deliverables, usage rights, and paid media&nbsp; Familiarity with influencer marketing tools (CreatorIQ, Sprinklr or similar) and reporting best practices Able to juggle multiple campaigns, creators, and deliverables at once while maintaining high attention to detail Passion for storytelling, digital culture, and brand building through the creator economy Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

Influencer Manager, Italy - 12 Month Fixed Term Contract

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. No global movement springs from individuals. It takes an entire team united behind something big. On the Safety Operations team at Airbnb, we’re proud to be at the forefront of the sharing economy. We recognize that we are the leaders of a new, worldwide phenomenon, and that’s why we’re working so hard to build the world’s most loyal travel community. Together, our team provides support to more than 100 million lifetime guests and 3 million listings in over 191 countries. We work hard, we laugh a lot, and we’re committed to creating a world where anyone can belong anywhere. We are looking for an enthusiastic, dedicated leader who knows how to motivate and inspire a team in a cutting-edge and fast-paced risk management environment. The Safety Team Lead is responsible for managing the performance and quality of their team, monitoring team performance as measured by agreed-upon service delivery targets and key performance indicators, and mentoring, coaching, and professionally developing the specialists on their team. &nbsp; The Community You Will Join:&nbsp; We together take care of all the safety concerns of our users, few things to keep in mind while being part of safety At Airbnb, we are committed to keeping our community safe, inclusive, and supported through every experience. This role sits at the heart of that mission, designed for individuals who have perfected the core of safety case handling and are ready to take on complex, high-ambiguity, high-sensitivity cases while partnering with internal and external stakeholders. As a Senior Specialist, you’ll be trusted with our most sensitive, high-risk cases, those that require a combination of trauma-informed support, exceptional judgment, and deep behavioral insight. You’ll also serve as a thought partner to leadership, helping to raise the bar on how we care for our users, and how we collaborate globally to drive consistency and care. The Difference You Will Make: You will directly support users and internal stakeholders during our most critical, low-frequency but high-severity incidents, including but not limited to: Physical or sexual assault, exploitation, or abuse Self-harm and mental health-related emergencies Human trafficking and child endangerment Domestic violence or threats to personal safety Culturally sensitive, high-risk cases requiring bespoke handling Your ability to navigate ambiguity, crisis, and cultural nuance with poise and empathy will help preserve safety and trust at the most difficult times. A Typical Day: Operational Excellence Competencies Provides leadership-level case handling across high-complexity, high-sensitivity cases Demonstrates deep subject-matter expertise in personal safety risk assessment and trauma-informed communication Collaborates on complex case decisions across cross-functional teams including Legal, Comms &amp; Safety Stakeholders Actively identifies patterns, edge cases, and workflow gaps; contributes to the refinement of global safety procedures Maintains quality, accuracy, and ownership with minimal supervision Communication Competencies Effectively communicates complex case contexts to senior leadership and cross-functional partners Leads or supports debriefs, learning sessions, and stakeholder reviews for severe incidents Writes clear, concise narratives on high-risk cases that may be used in internal and executive-level reviews Demonstrates tact, professionalism, and credibility across diverse and high-pressure settings Analytical Competencies Assesses behavioral signals and patterns to predict user needs or safety risks Escalates cases appropriately, balancing urgency and long-term impact Contributes to safety incident root-cause analysis and quality audits Uses data and qualitative feedback to advocate for product or policy improvements Self &amp; Interpersonal Competencies Maintains composure and clear judgment during highly stressful or emotional incidents Supports and coaches peers in best practices for trauma-informed engagement Proactively fosters psychological safety and resilience within the team Embraces difficult conversations and navigates ambiguity with confidence Your Expertise: Your Background &amp; Experience 4+ years in customer-facing roles with direct phone/email interaction, including 2+ years in Trust &amp; Safety, emergency response, law enforcement, mental health, or crisis management Demonstrated experience handling highly sensitive or traumatic content with care and confidentiality Experience engaging with executive stakeholders or leading discussions involving safety, crisis escalation, or reputational risk Ability to work weekend days and public holidays required, as well as evening or night shifts. Your schedule can change to meet business needs Advanced ability to assess risk levels and act with speed and discretion Skilled in trauma-informed communication, both written and verbal Comfortable handling ambiguity, adapting workflows, and making judgment calls on the fly Effective communicator who can break down complex ideas clearly for varied audiences Strong writing skills for crafting case summaries, stakeholder updates, and escalation narratives Experience coaching or supporting peers, and contributing to cross-team collaboration Our Commitment To Inclusion &amp; Belonging:Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

Senior Specialist, Safety

Staff Software Engineer, Experimentation

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; Our hosts are opening their homes or providing experiences to guests from around the world. We’re creating new relationships &amp; placing people in vulnerable situations. Therefore trust is the fundamental currency of Airbnb. We are the Trust &amp; Safety team, composed of engineers, data scientists, designers, product managers, and operations, responsible for earning this trust by building for safety at each moment of the guest and host journey. We build cutting edge machine learning models to detect risk, defenses to deter risky actors, and operations tools that enable investigators worldwide. We define community standards and policies, set high expectations, and keep bad actors out while providing delightful experiences for good users.&nbsp; The Difference You Will Make: As a Product Manager in the Trust &amp; Safety team, you will identify customer pain points, business opportunities, and define/deliver the products that help us create a safe and trusted community around the world. Your work will be pivotal to shaping the future of hospitality and travel. Trust &amp; Safety is a very broad field, and you will have the opportunity to deliver impact on cross-functional company-wide initiatives. Within the Trust &amp; Safety team, we have organized around the focus areas and functional platforms below, and you will be working in one of these: Fraud: To defend against fraud (e.g. listing authenticity, content moderation)&nbsp; Safety: To reduce safety incidents (e.g. interpersonal threats or harm, illegal activities) A Typical Day:&nbsp; Creating vision and strategy for Trust &amp; Safety products and platforms.&nbsp; Leading a cross-functional working group of engineers, data scientists, designers, operations experts, and policy experts to ensure alignment, execution, and launches Maintaining product backlog and the product roadmap. Own prioritization process of product solutions based on business value and customer impact Defining goals and success with clearly measurable objectives and key results.&nbsp; Building alignment across product teams (inside and outside of Trust &amp; Safety), and Leadership/Executive teams. Anticipating bottlenecks, making tradeoffs and balancing the business needs, customer needs, versus technical or operational constraints. Presenting product roadmap and status to the business and Airbnb leadership on an ongoing basis. Communicate concisely and influence outcomes. Evaluating new product opportunities and bring forward proposals (buy, build, partner solutions) for new capabilities with data and users at the forefront&nbsp; Developing short term plans aligned with long term goals to iteratively build platform capabilities to defend against fraud, abuse, safety, unwanted bad activities, etc. Becoming the thought leader and entrepreneur that others within Airbnb look up to for knowledge, processes, and methods on building products and platforms Your Expertise: 8+ years product management experience Prior product, operation, or engineering experience in security, trust, safety, risk or fraud&nbsp; Outstanding written and verbal communication ability to a diverse stakeholder audience, including a global team of C-level executives, product, and technical stakeholders Strong analytical, troubleshooting, and problem-solving skills Experience building machine learning products or technical product management Experienced in design, and hypothesis driven product development Entrepreneurial drive to achieve stretch goals in an innovative fast-paced environment Exceptional collaboration, partnership and influencing skills with the ability to work in a global environment across multiple locations and time zones to drive consensus across teams Experience leading teams through ambiguity, and high stakes trade off decisions Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$194,000&mdash;$239,000 USD

Platform Manager, Trust and Safety

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: The scope of your work will include technologies, platform infrastructure and databases between the platform and the company’s general ledger. The role will work directly with control owners in the business (e.g. engineers and technology groups) to perform walkthroughs (including code reviews) over processes and controls to evaluate the design, test sample transactions to evaluate the operating effectiveness and identify gaps. The Difference You Will Make: In the role of Senior Associate, Technical Control Testing, the successful candidate will be responsible for continued evaluation of our IT Control Environment under Section 404 of the Sarbanes-Oxley Act of 2002.&nbsp; You will support design and testing of key IT SOX controls in a rapidly changing and growing company and technology environment within the Financial Risk &amp; Controls group.&nbsp; You will evaluate the design and effectiveness of SOX controls and coordinate with IT control owners. The role requires a well-rounded controls focused professional with accounting, systems, infrastructure and operational expertise. In addition, excellent communication, conceptional SOX knowledge, ability to identify and assess risk and apply audit methodologies is required.&nbsp; The position reports to the Principal, Technical SOX Compliance Lead that rolls up to the Director, Financial Risk &amp; Controls. A Typical Day: Execute design and operating effectiveness testing over Logical Access, Change Management and Backup and Recovery IT General Controls and Automated Controls within the Company’s systems&nbsp; Gather information on changes to risks and controls within the process and determine the impacts to testing approaches&nbsp; Evaluate potential findings and provide recommendations to management for improvements Applies a new perspective on existing controls to recommend automations and efficiencies in testing and evaluation approaches Support business partners in maintaining internal control documentation over key processes Support recurring quarterly SOX certification processes Your Expertise: Qualifications CA or Finance or Management Information Systems or related field Minimum of 5+ years of experience, preferably with some years of external audit or consulting experience with publicly traded companies&nbsp;&nbsp; Understanding and experience with the requirements of Sarbanes-Oxley Act of 2002, Section 404, COSO framework and PCAOB standards Knowledge of technology marketplace environments including both 3rd party and home-grown systems Understanding of a service oriented platform architecture&nbsp; Experience with external auditor requirements and expectations Mission-driven, enthusiastic to learn and grow; team-oriented with a positive attitude and able to work in hyper-growth, fast paced environment Ability to identify automation opportunities for testing Ability to work collaboratively with people at all levels of the organization, identify risks and anticipate questions, and provide actionable recommendations based on industry best practices and use influence to ensure execution Strong risk management experience, including: performing annual risk assessments, executing annual SOX control testing, and evaluating control deficiencies&nbsp; Role model for Airbnb core values Location:&nbsp;Remote&nbsp;(Open to travel within India and International when required) Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. &nbsp;

Senior Associate, SOX - Technical Control Testing

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; The Bank Secrecy Act (BSA Officer) / Senior Payments Compliance Officer is responsible for ensuring Airbnb Payments adheres to the Bank Secrecy Act and related regulations designed to prevent money laundering and other financial crimes. This role reports into the Chief Compliance Officer (Payments) and serves as a senior leader and people manager tasked with leading Airbnb Payments transaction monitoring, investigations and reporting programs ensuring that our policies, programs and operational processes are best in class and designed to identify and mitigate AML and Fraud risks to the business. The Difference You Will Make: The individual will be asked to deliver policy and strategy towards the development of the transaction monitoring and investigations program including directing the development of machine learning models to detect activity, developing investigative procedures, working internally with other Airbnb teams to collect intelligence relevant to detection and investigations and working with the Product and Engineering teams on the ongoing design of our investigative tools. A Typical Day:&nbsp; Supervision of teams responsible for transaction monitoring, investigations and reporting either directly or by extension within Airbnb’s shared service centers.&nbsp; Continuous evaluation of the operating model to ensure the organization can continue to scale to match the growth of our business.&nbsp; Work with the Compliance Product, Engineering, Data Science and Design teams to develop and implement best in class detection models, processes and systems. Coordinate with the Regional Compliance Officers and MLROs to understand evolving trends and risks to the business, design monitoring controls based these risks and ensure the staff is fully trained to address. Ensure compliance and financial crimes risks are identified and raised for consideration to the CCO board as appropriate. Monitor team and program effectiveness, and ensure management has 24/7/365 visibility of the health of the programs. Maintain a deep understanding of applicable AML-CFT laws, regulations, and guidance (e.g., BSA, USA PATRIOT Act, OFAC, FATF, CSSF, FCA). Prepare for and support internal and external audits, regulatory exams, and law enforcement inquiries. Recommend and implement process improvements, technology enhancements, and training initiatives to increase investigative effectiveness. Stay current with emerging financial crimes risk, typologies, and investigative best practices. Your Expertise: 12+ years work experience, with demonstrated experience in payments, banking, or e-commerce. Bachelor’s Degree or Technical Equivalent. People management experience, managing Compliance and Risk operations.&nbsp; Advanced knowledge of financial crime risk, regulatory and compliance issues related to payments and many of the applicable regulations both in the US and abroad. Demonstrated experience working with product and engineering to define requirements. and implement effective technical tools. Ability to clearly articulate compliance requirements to a non-compliance audience. Ability to work closely and build trust with management and board members. High level of personal integrity, interest in payments as evidenced by related work. experience, proven dedication to excellence, leadership qualities and a flexible, creative, innovative approach to problem solving. Mission-driven, enthusiastic to learn and grow within the Airbnb community and embody our Core Values; team-oriented with a positive, can-do attitude. Familiarity with financial systems and transaction processing. Familiarity with Machine Learning, Artificial Intelligence and Rules Based Systems for Suspicious Activity detection. Strong analytical skills to identify complex patterns and potential red flags within financial data. Professional certification in compliance or risk management preferred (CAMS/CFE/CFCS certification). Your Location:This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb Payments, Inc. (a subsidiary of Airbnb, Inc.) is a registered entity. Approved remote states include: Alabama, California, Colorado, Florida, Georgia, Illinois, Maryland, Minnesota, Mississippi, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Tennessee, Texas, and Washington. This list is continuously evolving, so please check back with us if the state you live in is excluded. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$196,000&mdash;$245,000 USD

Senior Payments Compliance Officer

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; As Senior Payments Operations Manager for Procedures, Standards &amp; GTM Readiness, reporting to the Director of Payment Operations, you’ll lead the development, standardization, and execution of Airbnb’s global payments procedures and standards, change management, and go-to market readiness for payments products. This is a high-impact and high-influence individual contributor role that sits at the intersection of strategy, operations, and platform enablement. The Difference You Will Make: In this role, you’ll drive the creation and adoption of global and localized procedures &amp; standards, steer change management by identifying gaps and championing their resolution end-to-end, and oversee go-to-market (GTM) readiness for payments initiatives that touch our guest and host community. You will partner deeply with local business leaders and cross-functional stakeholders to deliver world-class payment experiences that bridge global capabilities with market realities and ensure Airbnb’s payments infrastructure supports innovation, stability, and efficiency. This role requires a blend of strategic thinking, operational discipline, and cross-functional influence. A Typical Day:&nbsp; Procedures &amp; Standards Architect and maintain a suite of global payments procedures and standards, ensuring operational clarity, regional relevance, and a consistent focus on delivering a high-quality experience for guests and hosts. Oversee governance processes for how payments procedures and standards are created, reviewed, implemented, and executed globally and adapted locally to meet market needs. Define the end-to-end framework for payments procedures and standards, including templates, repositories, ownership models, and escalation paths, with emphasis on usability and simplicity. Lead the global standardization of procedures while enabling regional adaptation to reflect local market, regulatory, and customer requirements. Drive sign-off and ownership for all core procedures &amp; standards, ensuring they are anchored in both operational efficiency and service quality. Establish a structured review cadence to keep procedures current with evolving business models, regulations, and customer expectations. Partner with respective subject-matter experts to document and formalize processes and standards across payments distinct sub-specialties, including but not limited to payments products, Compliance-e.g. AML/KYC, Risk-e.g. fraud, underwriting, Regulated Entity requirements, and Money Movement,. Change Management Proactively identify gaps where payment procedures or standards are absent, outdated, or lack clear ownership—prioritizing areas with the greatest impact on guest and host experiences. Champion the definition and end-to-end adoption of new procedures, ensuring alignment across global and regional teams while keeping customer needs at the center. Lead change management efforts to drive awareness, training, and integration of updated procedures into daily operations, ensuring front-line teams are equipped to deliver high-quality customer outcomes. Serve as a bridge between procedures &amp; standard definition and real-world execution, ensuring that owners are accountable and procedures remain actionable, and improvements translate into better reliability and service for customers. GTM Readiness In partnership with the platform product and PMO team, define and implement a go-to-market readiness operations framework for payments initiatives. Ensure launches achieve end-to-end readiness, including but not limited to procedures and standards, controls, customer-facing quality standards-content-and support models, tooling, performance monitoring-dashboards. Partner with Program management to embed checklist rigor into launch execution, ensuring dependencies are tracked and gaps are closed pre-go-live. Act as the payments point of accountability for ensuring new initiatives align to established procedures and operational expectations, while delivering a seamless and reliable experience for Airbnb’s guests and hosts. Your Expertise: 12+ years of experience in payments, fintech, or financial services with a focus on operations, enablement, or product readiness. Strong background in documenting and operationalizing procedures, guidelines, or playbooks in a complex, cross-functional environment. Demonstrated success in leading end-to-end go-to-market (GTM) operational readiness for payments or financial products. Exceptional ability to collaborate and influence across Product, Engineering, Compliance, Risk, Finance, and Customer Support teams. Proven track record of identifying operational gaps, driving change management, and embedding scalable processes. Excellent written and verbal communication skills, with the ability to simplify complex concepts for diverse stakeholders. Strong analytical skills to evaluate performance data, identify gaps, and recommend improvements. Demonstrated ability to influence senior and cross-functional stakeholders, balancing business priorities, regulatory needs, and customer experience to advance payments strategy. Your Location:This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb Payments, Inc. (a subsidiary of Airbnb, Inc.) is a registered entity. Approved remote states include: Alabama, California, Colorado, Florida, Georgia, Illinois, Maryland, Minnesota, Mississippi, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Tennessee, Texas, and Washington. This list is continuously evolving, so please check back with us if the state you live in is excluded. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$196,000&mdash;$245,000 USD

Senior Payments Operations Manager - Procedures, Standards & GTM Readiness

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: At Airbnb, our mission is to create a world where anyone can belong anywhere. The Cloud Infrastructure team is responsible for delivering and operating the foundational platforms and cloud environment that power Airbnb.&nbsp; Airbnb is a member of the Cloud Native Compute Foundation’s end user community and regularly meets with peer companies to discuss cloud native engineering challenges at scale. The Difference You Will Make: As a Senior Staff Engineer on the Cloud Infrastructure Compute team, you’ll be the technical leader for the lifecycle management of our Airbnb Kubernetes compute platform. You will enable the Cloud Infrastructure organization to work efficiently and effectively by enhancing all aspects of the engineering experience. This compute platform is the foundation for all of the features that Cloud Infrastructure delivers in security, networking, developer experience, and efficiency. This compute platform ensures the consistency required to enable delivery across multiple cloud vendors. Your peers will rely on you to provide a quality platform that makes it easy to deliver quality features to our product teams across Airbnb.&nbsp; Your team will provide the reliability, scalability, security, and developer experience necessary for infrastructure teams to deliver enhancements to the platform and product teams to deliver first class experiences to Airbnb Guests and Hosts around the world. A Typical Day:&nbsp; Provide technical leadership on high-impact projects. Influence and coach a distributed team of engineers. Deliver enhancements that drive the cost efficiency of our cloud platform. Facilitate alignment and clarity across teams on goals, outcomes, and timelines. Manage project priorities, deadlines, and deliverables. Contribute to the multi-year strategy to evolve Airbnb’s Cloud Platform Design, develop, test, deploy, maintain, and enhance the Airbnb compute platform. Your Expertise: BS, MS or Ph.D. in computer science or related field, or equivalent work experience 12+ years of relevant work experience in infrastructure 4+ years of expertise with a public cloud provider (AWS, GCP, Azure) and their infrastructure as a service offering (e.g. EC2). Experience setting technical direction, planning, and successfully executing on large projects spanning multiple teams&nbsp; Kubernetes Experience is required. Istio/Envoy Experience is preferred. Passionate about efficiency, availability, quality and developer experience. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$244,000&mdash;$305,000 USD

Senior Staff Engineer - Cloud Infrastructure (Compute)

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; The Client Products &amp; Emerging Tech team builds impactful app wide product features and frameworks for Airbnb’s Guests and Hosts with new and existing technologies to provide a cohesive user experience. The Staff iOS Engineer joining this team will play a critical role in the end-to-end development of product areas that leverage emerging technologies. They will collaborate closely with Design partners to rapidly ideate, prototype, develop, and ship innovative product experiences. The team is part of the Product Foundations organization, which is responsible for Airbnb’s product infrastructure including Design System (DS), UI frameworks, media frontend, and data access across different client platforms (Android, iOS, and Web). It plays a central role in Airbnb’s overall client strategy, contributes to libraries such as Lottie and Epoxy, and has more recently enabled Airbnb’s transition to SwiftUI. Learn more about&nbsp;Mobile Engineering at Airbnb: iOS Motion Engineering at Scale, Lottie 4.0 for iOS, and Page Performance Score on iOS. Also, meet our Client Products &amp; Emerging Tech leader, Cynthia Chu! &nbsp; The Difference You Will Make:&nbsp; Explore, shape, and develop new product experiences alongside cross-functional partners (design and product); from ideation to implementation at scale. Establish a technical vision and lead efforts to architect, build, and launch reliable, performant, and scalable solutions to unlock product innovation.&nbsp; Develop prototypes to validate ideas while proactively considering long-term implications on technical design and architecture. Translate prototypes to high quality, scalable, and maintainable production code through iterative development. Partner with peer engineering teams to integrate new features that impact different areas within the product. Provide critical input in team roadmap and technical direction. Influence and collaborate with stakeholders to adopt team goals and roadmaps. Identify areas of improvement and drive best practices. Mentor, guide, and support the career growth of individual contributors. &nbsp; Your Expertise:&nbsp; 9+ years of building iOS consumer applications at scale, preferably in Swift. Expertise in Swift or Objective-C, UIKit, and SwiftUI, as well as knowledge of UI architecture and UI performance. Passionate about new technologies and product development with prior experience shipping delightful user experiences that include fluid interactions, motion, and graphics. Strong cross-functional partnership skills and ability to independently lead projects from start to finish. Experience leading multiple engineering teams, architecting, building, and releasing complex user products. Proactive in upleveling yourself and others around you through curiosity, and fostering a collaborative and inclusive team environment. Bachelors, Masters and/or Ph.D preferably in CS, or equivalent industry experience. &nbsp; Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. &nbsp; Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$204,000&mdash;$255,000 USD

Staff iOS Engineer, Client Products & Emerging Tech

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join Airbnb is seeking a Strategic Partnerships &amp; Business Development Lead for&nbsp; India , reporting to the Country Manager, India and Southeast Asia. This role requires office presence in Gurugram, India.In this role, you will lead the strategic business partnerships mandate in the territory and collaborate closely with the Business, Supply, Product Marketing, Finance and Legal functions across India, regional offices and Headquarters in San Francisco. The partnerships lead s will manage and develop strategic partnerships, foster business relationships with partners, and oversee a partner-focused ecosystem. Key responsibilities include identifying partnership opportunities, negotiating agreements, and ensuring the continuous growth of partnerships to enhance Airbnb’s offerings and market reach. &nbsp; The Difference You Will Make Lead business development initiatives in alignment with global brand and partnership guidelines Identify opportunities for establishing partnerships that support our business goals&nbsp; Model financial and long term strategic impact in collaboration with strategic finance Ensure excellent execution and management via seamless coordination across functions&nbsp; Build and maintain relationships and pipeline with potential partners&nbsp; Effectively communicate and discuss with cross functional teams internally on potential opportunities. &nbsp; Your Experience 12+ years of experience in partnership related roles (e.g. Business Development, Partner Management, Growth) for consumer tech companies Experience working with government bodies, entertainment, media and real estate partners are a plus Proven track record of delivering growth initiatives that drive measurable business value at optimal budgets Solid strategic and critical thinking skills - ability to connect dots and proactively develop proposals and solutions Strong data analysis and modelling skills, basic data science skills are a plus Robust business acumen with expertise in market research, and trend analysis to proactively identify growth and partnership opportunities Proven ability to engage and influence executive leadership Adept at cultivating lasting relationships with new and existing partners Able to deal with complexity and adapt to changing business priorities Strong project management and communication skills &nbsp; Our Commitment To Inclusion &amp; Belonging:&nbsp; Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

Strategic Partnerships & Business Development Lead

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.Airbnb a pris le jour en 2007 lorsque deux Hôtes ont accueilli trois invités dans leur maison de San Francisco, et compte depuis lors plus de 4 millions d'Hôtes qui ont accueilli plus d'un milliard d'invités dans presque tous les pays du monde. Chaque jour, les Hôtes proposent des séjours et des expériences uniques qui permettent aux invités de se connecter de manière plus authentique aux communautés. La communauté que vous rejoindrez: L'équipe de gestion des effectifs joue un rôle crucial puisqu'elle veille à ce qu'Airbnb fournisse un soutien de classe mondiale aux voyageurs et aux hôtes. Dans le cadre des opérations de soutien à la clientèle, cette équipe collabore avec les parties prenantes internes, les équipes de planification des capacités et les équipes de gestion des effectifs partenaires externes pour optimiser l'efficacité du personnel. C'est un environnement en évolution rapide et à fort impact où la planification stratégique et les informations basées sur les données sont la clé du succès. La différence que vous ferez: En tant qu'analyste principal·e de la planification des effectifs, vous dirigerez l'affectation des effectifs sur plusieurs sites, canaux et niveaux, en veillant à ce que le réseau de soutien mondial d'Airbnb dispose du niveau d'effectifs adéquat. Votre expertise en matière de planification des besoins, des horaires et des capacités favorisera l'excellence opérationnelle. Pour réussir dans ce rôle, vous devez élaborer des stratégies pour le personnel fondées sur des données, optimiser l'efficacité des effectifs et régler de manière proactive les problèmes de ressources pour améliorer l'expérience client. Une journée typique: Générer et mettre en œuvre des horaires pour plusieurs services, langues et canaux de contact Analyser les tendances de la demande et élaborer des modèles d'horaire pour optimiser le niveau des effectifs Fournir des informations sur l'impact des nouveaux secteurs d'activité, des modifications apportées aux contrats de niveaux de service et des ajustements apportés aux processus de travail Collaborer de manière interfonctionnelle pour améliorer les stratégies de planification des effectifs et s'assurer qu'elles sont alignées sur les objectifs commerciaux Faire le suivi de la performance du personnel et en rendre compte, en présentant les résultats lors des réunions sur les rapports d'activités hebdomadaires, mensuelles et trimestrielles Agir à titre de responsable de la gestion des effectifs pour les nouvelles initiatives en veillant à ce que tout fonctionne sur le plan opérationnel Remplacer le directeur ou la directrice régionale de la planification des effectifs au besoin Votre expertise : Au moins 5&nbsp;ans d'expérience dans un rôle de gestion de centre de contact Une bonne maîtrise des outils de planification des effectifs comme IEX/NICE (de préférence) ou d'outils similaires (Genesys WFM, Aspect/eWFM) De très bonnes compétences en analyse et en résolution de problèmes, avec la capacité d'interpréter de grands ensembles de données et de communiquer clairement les informations qui en découlent Expérience avec des outils de visualisation de données comme Tableau, SQL et Interactive Insights un atout Expertise dans Excel et Google Sheets pour l'analyse de données et la production de rapports Personne motivée et minutieuse à l'aise dans un environnement dynamique et en évolution rapide Expérience en planification de centre de contact au sein d'une entreprise de technologie émergente un atout Capacité à voyager à l'échelle nationale et internationale au besoin Votre emplacement : Ce poste est situé au Canada et est admissible au télétravail. Le poste peut impliquer de travailler occasionnellement dans un bureau d'Airbnb ou de participer à des événements en dehors du bureau (comme convenu avec votre supérieur·e). Il est possible de faire du télétravail, mais vous devez vivre dans une province où on trouve une entité enregistrée d'Airbnb Canada inc. Actuellement, on peut embaucher dans les provinces suivantes&nbsp;: Ontario, Colombie-Britannique, Québec et Saskatchewan. Cette liste change constamment, et vous pouvez vérifier auprès de la personne responsable du recrutement les provinces dans lesquelles vous pouvez travailler. Notre engagement envers l’inclusion et l’appartenance : Airbnb s'engage à travailler avec des personnes issues des horizons les plus variés possibles. On a la conviction que la diversité des idées encourage l'esprit d'innovation et l'implication. Cette approche nous aide à attirer des talents créatifs et à développer les meilleurs produits et services, ainsi que les meilleures solutions possibles. On encourage toutes les personnes qualifiées à postuler. On s'efforce aussi de fournir un processus de candidature et d'entretien inclusif pour les personnes avec un handicap. Si vous avez un handicap et que vous avez besoin de mesures d'adaptation raisonnables pour envoyer votre candidature, contactez-nous à l'adresse suivante : reasonableaccommodations@airbnb.com. Indiquez votre nom complet, le poste auquel vous postulez et les mesures d'adaptation nécessaires pour vous aider dans le processus de recrutement.&nbsp; On vous demande de seulement nous contacter si votre handicap vous empêche d'envoyer votre candidature en ligne pour postuler.

Workforce Planning Senior Analyst

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.This role requires candidates to be based in Paris. This role is not eligible for relocation support. Please note this is a 12 month Fixed-Term contract. &nbsp; The Community you will join: The Experiences and Services Community Team is growing and we want you to be part of it! The team is part of the wider Airbnb Community Team that supports our global community of Homes, Experiences and Services hosts - one of Airbnb’s most precious assets.&nbsp; We are looking for a Community Engagement Manager to build our Experiences and Services Host Community strategy in France. You will regionally implement and iterate on Community programs that engage Hosts at scale, such as the Host Clubs program and Host events, while also innovating and testing new methods that can influence and strengthen the global community strategy. In this role, the Community engagement manager is responsible for balancing the needs of our Hosting Community with those of Airbnb. You will work closely with and report to the Community Engagement Lead for Experiences, and build collaborative relationships with the relevant Market Managers, Country Managers, and central Community team to support both our Experiences and Services hosts in the region. This includes fostering shared virtual and physical gatherings that build Host-to-Host connection and learning. The ideal candidate has extensive Community experience, passion and knowledge, especially in developing Community strategies as well as building and maintaining programs that connect and engage at scale. The difference you will make: As a France Community Engagement Manager, Experiences and Services, you are entrusted with&nbsp; Acting as the primary bridge between the central Airbnb Community team and the France Experiences and Services Host Communities. This includes coordinating and prioritizing cross functional activities, advocating for your regional communities, and reporting on overall Community health. Leading Community support, growth and engagement for your local Host Community. Driving impactful initiatives from conception to completion, ensuring measurable outcomes at every stage. This includes developing project plans, managing budgets, collaborating with cross-functional teams, coordinating multiple stakeholders, identifying risks and crafting mitigation plans. Developing and executing local Community Programs with clear communication, efficient resource usage, and a deep focus on overall project execution. A typical day:&nbsp; Community Growth: Recruit, onboard, and manage new Community Leaders and launch Host Clubs Growing Host representation in Host Clubs Testing new methods for connecting Homes, Experience and Service Hosts across France Community Engagement: Design effective initiatives and content strategies to drive Host engagement in Community programs and foster conversation and connection Serve as the primary POC and coach for local Experiences Community Leaders: advising and coaching them, while also remediating and replacing inactive Leaders Empower and support Community Leaders to develop and test region-specific programs that foster community connections for Experiences and Services hosts at scale Support global Community Engagement Programming and evolve for local language and needs Educate Experiences Community Leaders on all significant product changes and cascading feedback on product and policy to the relevant internal stakeholders Organize and lead effective in-person and online Experience and Services Community events, to build relationships, gather insights and evolve the local communities. Community Impact:&nbsp; Support the development, execution and scale of in-market pilots that leverage Community programs and our Host Community to drive Host Success and accelerate business goals. Influence regional prioritization, process improvement, and program feedback. Develop deep knowledge of your geographic markets and become the go-to source for all Experiences and Services Community information relating to local needs, trends and market dynamics for internal and external partners. Act as a go to for Community team with regards to local insights and feedback&nbsp; &nbsp; Your expertise:&nbsp; 8+ years of in-depth &amp; demonstrated experience of managing Community - experience in Community events, online engagement or distributed communities will also be helpful. Previous experience scaling communities while maintaining high engagement. Strong project management skills with experience in leading programs and processes.&nbsp; Ability to approach Community through a strategic business lens and align Community goals with business goals. Familiarity with Salesforce, Google suite, Community platforms, Event management tools and other analytical tools&nbsp; Entrepreneurial and action-oriented, with a growth mindset Highly autonomous, self-driven - you can build processes from scratch or follow playbooks&nbsp; Strong verbal communication and interpersonal skills Effective cross functional partner with ability to influence through persuasion, negotiation, and consensus building Fluency in French and English Passion for Airbnb Products, our Hosts, and the mission of the company How We'll Take Care of You: The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, benefits, and Employee Travel Credits.France Pay Range€70.000&mdash;€85.000 EUR

Community Engagement Manager, Experiences & Services, France

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; The Airbnb Communications team tells Airbnb’s story globally, driving strategic communications that build brand awareness, trust, and demand. We position Airbnb as the leader in unforgettable travel and a platform for hospitality entrepreneurs. Our high-impact, fast-paced team thrives on storytelling, cultural trends, and creating meaningful relationships to fuel demand in international markets. We are seeking a Lead, APAC Consumer &amp; Product Communications to lead region-wide, high-impact communications strategies and campaigns across the region. This role will be a member of the APAC Communications team, reporting to the APAC Communications Director and working closely with cross-functional teams + global counterparts. &nbsp; The Difference You Will Make: In this role, you will lead region-wide initiatives, including Only On Airbnb projects, local awareness campaigns,product launches, and celebrity/influencer programs while aligning with global business priorities. As a senior lead, you’ll also collaborate with cross-functional teams to ensure that Airbnb’s story resonates with consumers, media, and influencers, and drives demand across APAC.&nbsp; &nbsp; A Typical Day: Lead and execute high-level consumer communications strategies, translating global priorities into impactful, regionally relevant initiatives that support Airbnb’s key business goals across APAC. Oversee the development and management of region-wide campaigns, including Only On Airbnb projects, local awareness campaigns, celebrity-hosted stays, influencer collaborations, and product launches, ensuring flawless execution in partnership with local communications teams. Act as a key liaison between APAC consumer communications and global consumer communications, regularly briefing on regional progress, key opportunities, and challenges. Partner closely with teams across marketing, policy, product, and legal to ensure integrated communication strategies and seamless implementation across all campaigns. Leverage deep understanding of APAC’s cultural and media landscapes to drive innovative, buzz-worthy campaigns that generate wide-reaching social and traditional media coverage, while positioning Airbnb as a leader in travel and experiences. Empower local market creativity and agility, while providing guidance and support to regional communications teams to ensure alignment with global objectives&nbsp; Manage, mentor, and enable the success of direct reports in the regional consumer communications teams. Proactively develop solutions, find efficiencies and improve processes across the international team. Ability to manage key external agency partners and third party brands, including drafting scopes of works, reviewing creative proposals, term sheets and executing contracts. &nbsp; Your Expertise: 10+ years of leadership experience in consumer communications, with proven success in a regional or global role. Experience in the tech or travel industry is a strong advantage. Exceptional track record in developing and delivering high-impact consumer communications campaigns that drive brand awareness, buzz, and trust across multiple markets. Track record in people and team management across cultures and/or geographies. Strong expertise in navigating cross-functional collaboration in a matrixed organization, with an ability to influence and build consensus among diverse teams. Proven experience partnering with public policy teams to amplify consumer narratives with a broader policy focus. Highly skilled in stakeholder management at all levels, including leading discussions with senior leadership, and external partners. Demonstrated ability to manage communications in a fast-paced, dynamic environment, with a proactive, solutions-oriented approach. Adept to change and ambiguity while always remaining calm under pressure. Excellent written and verbal communication skills, with the ability to craft compelling narratives. Passion for popular culture, emerging trends, and travel, with a strong entrepreneurial mindset and ability to think both strategically and creatively. &nbsp; Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. &nbsp;

Consumer & Product Communications Lead, APAC

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The community you will join: The communications team is responsible for telling the Airbnb story around the world. Whether we are briefing press on inspiring travel trends, highlighting unique experiences led by local hosts, or explaining how travel on our platform benefits local families and communities, we are the voice of Airbnb on a broad range of topics.&nbsp; The difference you will make: As Corporate and Policy Communications Manager for Spain and Portugal, you will be at the heart of shaping Airbnb’s voice in two of our most dynamic markets. This is a high-impact role where you’ll craft and drive narratives at the crossroads of travel, technology, and public policy.&nbsp; You will lead conversations that influence how Airbnb is understood by media, policymakers, hosts, and guests - from showcasing our community and economic impact to navigating complex policy and regulatory landscapes. If you’re passionate about reputation, influence, and building meaningful relationships with stakeholders, this is a chance to make a real mark on how Airbnb shows up across the region. Policy Communications: Advise corporate and policy team members across functions in Spain and Portugal, and support the Comms Lead and the policy Managers on communications strategies for key policy initiatives, litigation, and regulatory updates. Corporate Communications: Align with Global and central communications teams and partner with Spain and Portugal local team members to ensure all corporate communications initiatives are seamlessly executed locally. Proactive Campaigns: Drive relevant initiatives by working with cross-functional teams and external partners. Develop and pitch compelling content, including data reports and op-eds, to advance our corporate and policy goals. Content Creation: Draft and edit a wide range of written materials, including press releases, messaging guidelines, Q&amp;As, briefing documents, and speeches. Ensure these materials are aligned with global narratives while resonating locally. Stakeholder Collaboration: Drive cross-functional collaboration with internal teams such as Legal, Policy, Marketing, and BizOps. Provide regular updates and reporting to local and regional stakeholders. A typical day:&nbsp; You'll work on drafting a briefing document for a local executive's upcoming interview with a national media outlet. You'll also field a call from a local team needing urgent support on a reactive policy issue, providing guidance on messaging and next steps. You'll collaborate with the Policy and Legal teams to review a new comms strategy for a regulatory challenge. You might also connect with the editorial task force to pitch new story ideas and data-led narratives. You’ll engage with an external agency to provide data and insights regarding a pan study about the positivity impact of Airbnb community across a city or a region. As an owner of media relations, you’ll supervise all reactive press requests and ensure the utilization of all available tools (data, industry research, host stories, etc.) to defend Airbnb’s community and brand. You’ll join a meeting to coordinate an upcoming policy initiative that involve partnering with external associations, political figures or third party organizations. You'll be asked to develop plans that involve engaging with content creators, opinion leaders and industry experts. You will be ask to develop and prepare written materials (story pitches, messaging guidelines, Q&amp;As, briefs, presentations, speeches, etc.) and manage the approval process with the Regional Lead. Your expertise: Experience: 5+ years of experience in communications or public affairs, with a proven track record in corporate and policy communications. Experience working in-house or at a PR agency, particularly within the technology, travel, or sharing economy sectors, is highly desirable. Expertise: Understanding of the public policy landscape in Spain and its impact on the tech and travel industries. Experience in working on regulatory and political matters would be a plus.&nbsp; Ability to manage and advise on complex issues, including crisis, trust, and regulatory matters. Skills: Exceptional writing, editing, and verbal communication skills. Strong organizational skills and attention to detail. Qualities: Ability to work collaboratively and effectively in a fast-paced, matrix organization. A problem-solver who can maintain a calm and enthusiastic demeanor in stressful situations. Languages: Fluency in Spanish and English is essential. Proficiency in additional European languages is a plus. Alignment: Passion for Airbnb's mission and a commitment to our values. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.How We'll Take Care of You: The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, benefits, and Employee Travel Credits.Spain Pay Range€50.000&mdash;€60.000 EUR

Corporate and Policy Communications Manager, Spain and Portugal

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; Airbnb’s Legal team embodies the company’s innovative, forward-thinking spirit. At the frontier of the new sharing economy, Airbnb is breaking new ground in matters of policy, law, and government relations. Where some see obstacles, we see the opportunity to find creative, practical solutions, right at the cutting edge. Our adventurous, fast-moving legal team is committed to building a team of talented, collaborative and self-motivated legal professionals across the globe who believe in Airbnb’s mission and leading as a 21st century company.&nbsp; Airbnb’s Legal Department is a global team that will require working with diverse international colleagues around the world. The successful candidate will be someone who is adaptable, collaborative and embodies Airbnb’s Core Values. Candidates will be required to approach complex legal issues with a balance for local and global perspectives, while being adaptable to cultural differences and nuances. A genuine and demonstrated interest in Airbnb and a commitment to ethics, integrity and fostering a workplace that emphasizes diversity and belonging is a must. &nbsp; The Difference You Will Make: We are looking for a bright and talented attorney to join our APAC legal team as Legal Counsel, supporting a broad range of legal matters for South Korea. The role will serve as the legal point of contact, providing guidance across a wide array of legal topics as they arise. We’re seeking someone who is passionate about Airbnb and travel, and who exercises sound judgment in balancing legal risk with business strategy. You should be able to work independently in a fast-paced and demanding environment and have a proven ability to quickly master new areas of law. We value adaptability and collaboration, and we’re looking for someone who can navigate ambiguity and shifting priorities with flexibility, patience, and poise. Based in Seoul, you will be a key member of the APAC legal team and will report to the Lead Counsel for South Korea. &nbsp; A Typical Day:&nbsp; Act as an effective and trusted partner to the fast-paced and high-performing Airbnb Korea team. These include business development, partnership, marketing, communications, and public policy. Deliver clear, effective, and practical guidance that enables our business partners to achieve their objectives while mitigating legal risk, including regulatory compliance, consumer protection, e-commerce laws, competition, privacy, marketing, commercial, and labor. Stay up to date on legal and regulatory developments affecting Airbnb’s businesses. Collaborate effectively with colleagues across APAC and globally to ensure consistent, aligned legal advice. Build and maintain strong relationships to establish yourself as a trusted partner to key stakeholders. Clearly communicate legal risks and mitigation strategies to both legal and non-legal audiences, considering regulatory and other relevant factors which consider practical solutions to mitigate legal risk whilst keeping business priorities at the forefront. &nbsp; Your Expertise: Qualification in South Korea is a must. Qualification in a major common law jurisdiction is a plus.&nbsp; Native-level command of Korean (written and oral). Business-level English (written and oral) is essential. 4-8 years post-qualification experience. In-house (secondment) in an MNC or start-up is a plus. Consistently delivers creative, thoughtful and business-oriented results that appropriately balance growth and risk. Ability to spot key risks, analyse and practically assess risk, and provide actionable recommendations. High level of integrity, professionalism, excellent organizational and analytical skills. Team player, highly collaborative with excellent communication and listening skills.&nbsp; Self-starter, driven and able to work autonomously while prioritizing competing tasks in a fast-paced, challenging environment. Intellectually curious, open-minded, adaptable, comfortable with ambiguity and risk, and energized by dynamic change. Empathetic, caring and humble. Some international travel may be required Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. &nbsp;

Legal Counsel, Korea

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The community you will join: Airbnb is seeking a Sales &amp; Onboarding Specialist Intern to join the Airbnb Services team for a 6-month internship. Just like Airbnb disrupted hospitality, Airbnb Services is redefining the guest experience by bringing premium in-home services directly to Airbnb stays. Airbnb Services offers 10 categories (chefs, photography, massage, personal training, nails, etc.) across 260 cities, with new offerings and locations dropping regularly in the Airbnb app. We’re seeking a dynamic and people-oriented person to be the frontline voice of Airbnb in Paris. This role focuses on sales, onboarding and post-onboarding management with key services hosts in Paris. &nbsp; The intern experience: As an intern, you’ll be integrated into a team where you’ll contribute to challenging projects. Your manager, team, and our incredible employee community will strive to be superhosts to you during the summer. We provide the support, mentorship, fun, and real world experience needed to accelerate your learning and make a real impact on our product, as Airbnb revolutionizes connection, belonging, and travel. You can expect to: Collaborate with multiple team members to achieve project milestones Communicate with stakeholders across different teams to provide project updates Seek and provide feedback throughout the internship Actively participate in and contribute to the Airbnb Services team and the broader Airbnb community &nbsp; The difference you will make: During the internship, you’ll work on projects that cover the following: Lead Generation: Identify and connect with potential hosts in person, sourcing through online research, cold calling, community engagement, and local networking. Sales Pitches: Deliver persuasive in-person conversations to showcase Airbnb Services and its offerings, effectively converting interest into host submissions. Onboarding: Partner with cross-functional teams to facilitate the initial onboarding of new hosts, ensuring they are well-informed and equipped for success. Post-Onboarding: Set hosts up for success in their first days by delivering key trainings and follow-up calls to ensure they understand best practices and essential features. Market Insights: Gather valuable insights from potential hosts and the community to inform sales strategies and improve service offerings. &nbsp; Your expertise: Current master’s student in Business, Commerce or a related field, ideally in a top business school, with at least 3 years of studies completed. One first experience in sales, partnerships, account management, or community engagement. Exceptional interpersonal skills; comfortable with cold calling and initiating conversations in various formats. A curious and scrappy mindset with an eagerness to proactively identify new tactics &amp; approaches to source, engage and close successful leads. Highly organized, with the ability to manage multiple conversations and leads across various platforms. Clear and positive communicator, both verbally and in writing, with an authentic voice. Passionate about Airbnb’s mission to create belonging and economic opportunity for hosts. Familiarity with social platforms (Facebook Groups, Reddit, Nextdoor) for community engagement and lead generation. Experience with or understanding of small business owners, hosts, or side hustlers is a plus. Based in Paris and deep local knowledge of the market and it’s service offerings. &nbsp; Our commitment to inclusion &amp; belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.How We'll Take Care of You: The base pay range shown below is annualized, is subject to change and may be modified in the future.&nbsp; This role may also be eligible for benefits and Employee Travel Credits.&nbsp;France Pay Range€25.000&mdash;€25.000 EUR

Sales & Onboarding Specialist Intern, Services

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. Customer Support (CS) aims to build the world’s most loyal travel community through exceptional service. Improving the operational efficiency of our CS offerings will allow us to meet our customers when and how they need us most. As a Staff Data Scientist working on Inference in CS, you will have the opportunity to collaborate with a strong team of engineers, product managers, designers and operation agents to build scalable and robust systems to match our services to specific customer needs.&nbsp; You will be able to create meaningful impact through deep scientific understanding and by designing interventions for Airbnb CS’s most critical challenges. You will own projects end-to-end and serve as both a subject matter expert and mentor to the broader Data Science community on inference-related problems The Difference You Will Make: For this role, we’re seeking a casual inference expert join the Customer Support Data Science team, and have a direct opportunity to contribute, influence, and lead in the CS Personalization space by designing scalable scientific solutions for problems like:&nbsp; Creating models to identifying segments of users with unique CS needs and develop matching algorithms to pair those users to the right CS path Determine allocation strategy of Make Goods budget to maximize business impact Measuring the long term impact of changing the CS experience for those groups of users Guiding experimentation strategy Providing strategic insights around tradeoffs between CS quality and cost to empower us to offer the best possible CS experience to our customers Building a deep understanding of our individual agent’s abilities in order to improve CS quality A Typical Day:&nbsp; Lead DS efforts building segmentation features for CS including data exploration, optimization and model prototyping Work collaboratively with cross functional partners including software engineers, product managers, operations and research, to refine requirements for segmentation models, drive scientific decisions, and quantify impact Develop simulations to validate the impact of potential product and operational changes to the business Design and utilize new experiment frameworks to measure the effectiveness feature launches, even when A/B tests are infeasible&nbsp; Regularly present work internally at monthly meetings to technical, engineering and product stakeholders to iterate and generate excitement on roadmap progress Bring new ideas to the team which can improve the operational efficiency of customer support at airbnb. Your Expertise: 9+ years of relevant industry experience (e.g. data scientist, tech lead, junior faculty) and a Master’s degree or PhD in relevant fields Strong fluency in Python, SQL Familiarity with causal inference and experimentation and a desire to continue to learn Proven ability to communicate clearly and effectively to audiences of varying technical levels Proven mix of strong intellectual curiosity with high level of pragmatism and engagement with the technical community.&nbsp; Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$194,000&mdash;$240,000 USD

Staff Data Scientist, Inference - Customer Support

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; Le ou la spécialiste principal·e de la lutte contre la discrimination au sein de l'équipe de lutte contre la discrimination d'Airbnb collaborera avec de nombreuses parties prenantes internes et externes du service à la clientèle. Emplacement du poste&nbsp;: location. Les spécialistes ont besoin de solides compétences en communication, d'une aptitude à la résolution de problèmes et d'une expertise en service à la clientèle.&nbsp; Ce poste est un rôle de première ligne dans un centre d'appels qui interagit directement avec les clients. Les candidats retenus ont besoin de solides compétences en communication, d'une aptitude à la résolution de problèmes et d'une expertise en service à la clientèle. Ils doivent savoir s'adapter et réagir aux différentes situations de notre environnement dynamique, parfois sous pression, et doivent aussi être flexibles, proactifs, efficaces, avoir un bon sens de la débrouillardise, être d'un grand professionnalisme et savoir assurer la confidentialité.&nbsp; Dans le cadre de ce rôle, vous devez faire preuve de flexibilité et accepter de devoir passer d'une équipe à l'autre au sein du soutien à la communauté ou d'assumer des responsabilités différentes de celles énoncées ci-dessous. La personne idéale est ouverte à un rôle qui évoluera en fonction des besoins de l'entreprise et sera flexible pour répondre à ces besoins. The Difference You Will Make: Gestion de dossiers complexes&nbsp;: vous avez «&nbsp;perfectionné l'essentiel&nbsp;» de votre rôle, qui consiste à fournir le plus haut niveau de service à notre communauté.&nbsp; Interagir avec les clients d'Airbnb et les membres de la communauté en utilisant tous les canaux actuels et futurs, qu'il s'agisse des outils Airbnb ou d'outils externes, dont le clavardage, les réseaux sociaux, la messagerie et le téléphone. Gérer de bout en bout des cas complexes dans le but de régler les problèmes des clients en suivant la méthodologie de travail et les directives.&nbsp; Reconnaître le type et la gravité des dossiers et les traiter correctement en fonction du champ d'application du service et en faisant appel à d'autres équipes le cas échéant. Prendre en charge des dossiers d'un certain degré de gravité ou de complexité sous étroite supervision. Capacité à reconnaître et à évaluer les comportements menaçants et risqués. Faire preuve de responsabilité et de bon jugement, ainsi qu'avoir la capacité de remettre en question les situations et de s'écarter du flux de travail quand c'est nécessaire (uniquement avec l'approbation de la direction). Faire preuve d'une excellente ouverture aux commentaires de la direction, des équipes de qualité et du personnel clinique, et adopter rapidement des comportements pour améliorer la qualité de votre travail.&nbsp; Comprendre plusieurs points de vue sur un sujet ou une situation. Être capable d'évaluer et de présenter plusieurs options pour régler un problème. Peut avoir à faire plus affaires avec les principales parties prenantes avec l'aide de la direction. Combiner efficacité et qualité&nbsp;:&nbsp; A démontré sa capacité à gérer un plus grand nombre de cas sans nuire à la qualité de l'interaction et de la résolution Participer à l'amélioration du service&nbsp;: tirer parti de vos connaissances opérationnelles fonctionnelles pour soutenir la réussite de l'équipe. Aider à documenter les méthodes de travail, les meilleures pratiques et les normes pour votre ou vos services, comme demandé par la direction. Fournir de l'expertise technique ou fonctionnelle aux membres moins expérimentés de l'équipe. Communication avec les parties prenantes&nbsp;: commencer à explorer le réseau avec d'autres équipes de prestation et des partenaires fonctionnels clés. Faire preuve d'ouverture et se montrer accessible lors de la résolution de problèmes. Comprendre les facteurs clés de votre rôle et comment ils sont liés les uns aux autres. Your Expertise: Avoir plus de 3&nbsp;ans d'expérience pertinente dans le service à la clientèle, la médiation, les services d'urgence, les opérations de confiance et de sécurité, ou avoir occupé un rôle similaire dans un centre d'appels consistant à passer des appels et à s'occuper des contacts avec les clients. De l'expérience dans le domaine de l'hospitalité est un atout, en particulier le travail sur des plateformes technologiques. Capacité à travailler pendant la fin de semaine et les jours fériés, ainsi que tôt le matin et le soir. L'horaire peut changer pour répondre aux besoins de l'entreprise. La capacité à travailler dans un environnement à haute pression en interagissant avec des images, des conversations et d'autres contenus sensibles, confidentiels et potentiellement traumatisants. Entregent et très bonnes compétences à communiquer à l'écrit comme à l'oral, y compris pour résoudre les conflits. Capacité à organiser un volume de travail élevé, à effectuer plusieurs tâches à la fois et à établir des priorités tout en travaillant dans le respect des horaires qui comprennent des pauses, des pauses-repas et du temps de formation. Connaissances de base en informatique, y compris Apple/Mac OS et Google Suite. Maîtrise de l'anglais. D'autres langues sont un atout. Capacité à évaluer les risques avec précision, à comprendre le degré d'urgence, à faire preuve de discernement dans les situations risquées et à partager les informations les plus pertinentes avec les parties prenantes. Capacité à s'adapter à de nouvelles tâches et responsabilités au besoin.&nbsp; Attitude proactive pour relever de nouveaux défis et s'adapter à l'évolution des priorités et des environnements.&nbsp; Capacité à s'adapter à l'évolution des rôles et des tâches avec ouverture et flexibilité, ainsi qu'à intégrer une nouvelle équipe Votre emplacement: En raison de la nature de ce poste, le candidat retenu devra être basé au Canada pour pouvoir effectuer son travail. Actuellement, les employés peuvent être situés dans : la Colombie-Britannique, l’Ontario, le Québec, l’Alberta ou le Saskatchewan. Cette liste est continuellement mise à jour, veuillez vérifier avec nous si les provinces dans lesquelles vous vivez figurent sur la liste. Si votre poste est employé par une autre entité Airbnb, votre recruteur vous informera des provinces dans lesquelles vous êtes éligible pour travailler. Notre engagement envers l’inclusion et l’appartenance: Airbnb s'engage à travailler avec le vivier de talents le plus large possible. Nous pensons que la diversité des idées favorise l’innovation et l’engagement, et nous permet d’attirer des personnes créatives et de développer les meilleurs produits, services et solutions. Toutes les personnes qualifiées sont encouragées à postuler.Nous nous efforçons également de proposer un processus de candidature et d'entretien inclusif pour les personnes handicapées. Si vous êtes un candidat handicapé et avez besoin d'aménagements raisonnables pour soumettre une candidature, veuillez nous contacter à l'adresse :&nbsp;raisonnableaccommodations@airbnb.com. Veuillez inclure votre nom complet, le poste pour lequel vous postulez et les aménagements nécessaires pour vous aider dans le processus de recrutement.Nous vous demandons de nous contacter uniquement si vous êtes un candidat dont le handicap vous empêche de remplir notre candidature en ligne

Anti-Discrimination Specialist

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join As a global company, we recognize that the taxes we and our hosts pay are an important element of our contribution to the economies and communities in which we operate. In that regard, we aim to ensure that the company pays the correct amount of tax, in a timely manner, in the jurisdictions we operate. The Tax Team’s mission is to provide certainty to our colleagues, by providing clear unambiguous advice, to allow them to make thoughtful and informed decisions to enable growth of the business, while empowering the community. The Difference You Will Make Airbnb’s tax team embodies the company’s innovative and entrepreneurial spirit. At the frontier of the sharing economy, Airbnb is breaking new ground in tax matters around the world. Where some see obstacles, we see opportunities to find creative and practical solutions. We’re an adventurous, fast-moving group. As we scale our Global Tax Team, we are now looking for a talented and exceptional Principal to join our team in Latin America (“LATAM”) and Canada. Based in São Paulo, this role will report to the Head of Tax for Latin America and Canada and proactively partner with our business leaders, Finance, Legal and Policy teams to anticipate and identify tax issues, recommend solutions, research and solve problems, support go-to- market strategies, and exercise good business judgment while performing these tasks and working closely with our US and international tax teams. A Typical Day Oversees tax programs, processes or projects with increased resource requirements, risk, and/or complexity. Leads cross functional projects, interfacing with legal, operational and finance teams, to solve complex problems and lead regional tax product rollouts, transactions and partnerships. Partner with internal stakeholders (business leadership, Legal, Policy and Finance) and external advisers in response to the rapidly changing tax and legal landscape relating to technology companies. Provide trusted tax advice and interface with cross-functional teams as well as external tax advisers to implement tax strategies. Manage direct and indirect tax compliance, operations and accounting for Airbnb in Latin America and Canada. Manage outsourced tax compliance in the region, identify opportunities to mitigate tax liabilities and provide tax input on local statutory reporting. Manage direct and indirect tax audits and interactions with tax and governmental authorities throughout the region. Manage local, country and regional-level tax negotiations and implementations. Manage special projects in the region. Some international travel is expected (LATAM, Canada and other locations globally). Lead functional teams or tax projects with moderate resource requirements, risk and/or complexity, interacting with senior stakeholders. Consistently demonstrates core values and belonging behaviors. Coaches a group of diverse talent. Requirements 12+ years of direct and indirect tax experience with the majority of time spent in a combination of Big 4 accounting firms and multinational companies/ law firms. Strong foundation of tax technical knowledge with in-depth, practical experience evaluating and advising on international business initiatives.&nbsp; Experience in implementing new tax rules and regulations: documenting tax requirements, explaining them to non-tax professionals, working collaboratively with tech and product teams to achieve the best user experience from a tax standpoint. Ability to interpret internal or external business issues and recommend best practices. Ability to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions. Ability to operate independently, with guidance in only the most complex situations, while keeping all stakeholders informed of local issues and seeking input and collaborating within the Tax team and cross functionally where appropriate. Ability to act as an advisor to management on advanced and broad ranging projects or issues. Strong analytical and organizational skills, attention to details, while having the ability to manage multiple projects and prioritize work. Ability to communicate difficult concepts and negotiate with others to adopt a different point of view; Convert complex information to compelling business context and advice. Proven ability to identify and manage tax and execution risks. Fluency in English is required. Advanced Spanish skills are a plus. Strong interpersonal and teamwork skills with the ability to interact with all levels of management while at the same time able to work independently to resolve tax issues. Experience with technology companies, preferably with digital platforms, is desirable. Role models Airbnb Core Values and brings enthusiasm and optimism to their work along with an ability to think creatively to overcome challenges. Your Location: Due to the nature of this position, the successful applicant will need to be based in Sao Paulo, Brazil to be able to conduct their work. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is monthly, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.Brazil Pay RangeR$33.333,33&mdash;R$41.666,67 BRL

Principal, LATAM & Canada Tax

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The community you will join: Airbnb was born with a creative spirit, and it’s one of the most defining parts of our culture. We use our curiosity and imagination to come up with unconventional solutions. These are the ideas at the core of Airbnb: Our community is based on connection and belonging. Our creativity allows us to imagine new possibilities for people. Our responsibility is to all of our stakeholders. It takes a unified team committed to our core values to embody these ideas, and our fast-moving team is committed to leading as a 21st century company. Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb's various functions embody the company's innovative spirit and our fast-moving team is committed to leading as a 21st century company. The difference you will make: As a Senior Community Growth Manager, France, you will play a pivotal role in driving the expansion of Airbnb's Host Services business lines, to support platform growth in the country overall.&nbsp; You will be responsible for developing and executing innovative strategies that align cross-functional teams, enabling rapid growth. Your attention to detail, strong analytical skills, and ability to manage multiple priorities will be crucial to your success in this role. This role is a 12 to 18 months mission - a great opportunity to use your analytical skills to generate insights, develop and execute strategic initiatives and see immediate results of your proposed improvements. You will report directly to our Host Services leader for the EMEA region.&nbsp; This role is based in our Paris office (Hybrid). A typical day:&nbsp; Strategy: Garner a deep understanding of the state and needs of the business in France and support growth. Create &amp; implement local strategies for Host Services in the French market that drive material impact to our bottom line. Business analysis: Analyze and review performance on all aspects: quality, supply growth and availability. Influence key business decisions through data-driven recommendations and insights Processes: Act as a representative of these services in France, surfacing local nuances and feedback and structuring it in a way that drives global change or improvements to the product or program functionality. When implementing local strategies, overseeing them from strategic planning phase through execution. Community Management: Act as an Airbnb representative for the Host Services community, cascading key product updates and encouraging best practices among the peers across EMEA. Collaborate with Regional Managers and cross-functional partners to support supply strategy and cross-functional initiatives. Support the French team in reviewing Host communication (strategy, channels, messages) in order to improve our retention.&nbsp; Stakeholder Management: This person will be responsible for working directly with key leaders across our Chief Business Officer Organization to ensure full alignment across initiatives. This will involve working closely with the France country manager to ensure Host Services fit into the broader strategy of the Country. In addition, this person will collaborate with leaders of our supply Team to ensure services are a meaningful driver of host growth in the country. Your expertise:&nbsp; Qualified candidates will have 8+ years of work experience, preferably with combined exposure to sales, business operations and project management Ideally, prior experience in consulting and fast-paced environments (e.g. startups) Good analytical skills and metrics understanding allowing to take data-driven decisions Good understanding of digital environment and of the different growth levers and opportunities Capacity to balance day-to-day responsibilities with longer-term strategic execution Already experienced a target driven environment and at ease with short and mid-term challenges Ability to get things done with constantly changing priorities, projects and deadlines Experience building and strengthening relationships with external partners Proactive self-starter able to prioritize and manage work autonomously in a fast paced environment Capacity to think out of the box and to innovate Excellent verbal/written communication and presentation skills Fluent in French and English&nbsp; &nbsp; Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.How We'll Take Care of You: The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, benefits, and Employee Travel Credits.France Pay Range€74.000&mdash;€93.000 EUR

Senior Community Growth Manager, France

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; Every day, Airbnb hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Since our founding, more than 5 million hosts have welcomed over 1.5 billion guest arrivals in almost every country across the globe. The Airbnb Hotels team—which includes HotelTonight—is a fun, fast-growing group leading Airbnb’s expansion into the hotel sector. Operating with an entrepreneurial spirit, this team combines the simplicity, product excellence, and guest-centered ethos that define Airbnb. This team’s mission is to deliver the smoothest, most intuitive hotel booking experience for guests, while helping hotels easily drive incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners. The Difference You Will Make: As the Supply Acquisition Manager, you will be responsible for managing a team of Account Executives and supporting and guiding them to reach and achieve goals through the sales funnel stage.&nbsp; Ideal candidates are comfortable navigating ambiguity and contributing to a fast paced, growing business development culture. A Typical Day:&nbsp; Hire, train and develop a team of Account Executives responsible for owning 100% of hotel acquisition at Airbnb Provide 1:1 coaching and support to your team of reports Build a competitive and motivating environment for your team - cultivate a culture of success Create, structure, and implement business development processes and operating systems within the Hotels team Plan resource allocation, forecast growth, and monitor pipeline Track and report key growth metrics to assess individual and team performance Continually ideate and test innovative business development tactics to improve new client acquisition processes Drive growth strategy and define clear vision for future sales organization Develop best practices and collateral to provide guidance and support to the Global Hotels team Collaborate with Account Management, Enterprise Operations, Tax, Legal, and other cross functional teams to ensure successful execution of the business development strategy Travel to different locations to meet with potential partners (30-50%) Your Expertise: 12+ years of professional experience in business development with a focus on driving customer acquisition and business strategy 4+ years of direct management experience with successful sales tactics with high integrity to support the team Undergraduate Degree Proven track record of motivating and inspiring your team to meet and exceed monthly quota Experienced leader capable of developing and building teams Ability to inspire and motivate people Excellent communication skills with the ability to comfortably interface and present to leadership Ability to define a clear strategic vision for how to grow Hotels channel at Airbnb Comfort giving and receiving feedback A proven track record of leading projects and working cross functionality Experience using sales tools such as Linkedin, Salesforce, Mixmax, etc. Have a passion for redefining travel, Airbnb, and delivering excellence! Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list &nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$160,000&mdash;$200,000 USD

Manager, Supply Acquisition (Hotels)

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: The AirCover team is charged with ideating, building, launching, and managing the AirCover business inside of Airbnb. We have a huge responsibility to our community of Hosts and Guests to be there when things don’t go exactly as planned with their reservations. We have a lot of work to do in the coming years and we are looking for someone who will help us manage all of the things that need to be done to deliver best-in-class services to our community. The Claims Experience team is responsible for providing premium support&nbsp; for our users by tailoring the experience and services we offer to their own specific needs so that everyone can host and travel with confidence. We develop a deep empathy and understanding of each of our customer’s desires, and go above and beyond to create personalized interactions that leave lasting impressions throughout the end-to-end claims process. The team drives operational success across each of the Aircover products, delivering Seamless Execution through the quality and speed of our interactions, whilst focusing on customer retention and the continued growth of our Airbnb community. The Difference You will Make: As a Claims Experience Specialist, you will be responsible for understanding the unique needs of our customers and go above and beyond to create personalized interactions that leave a lasting impression throughout the end-to-end claims process. You will treat customers with consistency, fairness and empathy so that they feel heard and understood, and will tailor the support provided to their specific needs to resolve issues efficiently and to a high level of mutual satisfaction.&nbsp; By enhancing the customer experience from end to end, you will help drive retention rates and ensure that everyone can travel and host on Airbnb with confidence. About You: You are passionate about delivering&nbsp; exceptional and tailored experiences for our customers, anticipating their needs and understanding what great looks like for the user experience&nbsp; You are someone who thrives in taking initiative in a fast-moving environment, bringing a growth mindset and bias toward execution.&nbsp; You foster strong customer relationships by actively engaging with users and identifying opportunities to enhance the service experience You are knowledgeable and experienced in the end to end claims process and take full ownership for reaching a&nbsp; complete final resolution with care and attention&nbsp;&nbsp; You identify gaps in workflow, process or policy whilst striving to provide upward feedback as required A Typical Day:&nbsp; Evaluate, investigate and resolve claims submitted across our AirCover products (including but not limited to Host Damage Protection claims) including claims of high value and complexity that require complex investigation and negotiations to reach satisfactory outcomes&nbsp; Closely monitor for fraud detection and mitigate risks associated with bad actors to protect the Airbnb brand and community Verify all relevant facts and evidence to determine case resolution outcomes whilst following internal policies and workflows Go above and beyond to create personalized interactions and exceptional premium support throughout the end-to-end claims process, tailoring the experience offered whilst ensuring each user’s needs and preferences are met with the highest level of care and attention&nbsp; Provide continuous education and guidance for users about our Aircover products, terms and policies to enable the seamless resolution of their requests Work closely with stakeholders and third party claims administrators to align on case strategies and ensure a timely resolution is reached for our users Communicate regularly with Supervisors and Manager to provide feedback on the status of claims&nbsp; Maintain high levels of confidentiality whilst conducting investigations Identify gaps in workflow, process or policy whilst striving to provide upward feedback as required to further improve the experience for our customers Act as subject matter expert for change initiatives and/or cross functional projects taking place across the Aircover Scaled Ops and Optimization org, including assisting internal stakeholders to test, refine, ideate, and deploy new internal products and processes Support the training and mentoring of new hires throughout the onboarding process Support existing team members by sharing best practices, providing technical expertise on case consults, approvals and escalations in order to help improve overall performance of the team&nbsp; Your Expertise: 5+&nbsp; years in a fintech or customer experience role , with a minimum of 1+ years experience handling insurance claims, preferably including first and third party property damage claims Proficiency in both English and in French (must be able to handle technical claims discussions in French) Critical thinking skills with a proven track record in solving challenging customer problems and making claims decisions with consistency and fairness whilst adhering to policy terms and workflows Strong verbal and written communication skills with experience interacting with customers through multiple channels including email, messaging and phone&nbsp; Active listening skills to understand user needs and provide personalized recommendations and assistance Ability to explain complex and sensitive issues to customers with confidence and clarity Analytical skills with the ability to organize and work independently with rapidly changing priorities Negotiation skills to ensure customer issues are resolved in a timely and efficient manner Solution and outcome-oriented with an ability to balance fraud prevention alongside a positive user experience Calm and Empathetic with ability to adapt to any situation by personalizing responses and educating our community whilst remaining level headed in challenging situations A regular work schedule of 5 days per week (40 hours), mutually agreed with your Supervisor, which may include weekend days and company wide / public holidays The work shift for this role is Tuesday to Saturday from 9am to 6pm ET Preferred experience Experience working on change initiatives and/or cross-functional projects to meet strategic goals. Experience working with internal stakeholders and third party administrators to resolve complex claims in a detailed, effective and timely manner Our Commitment To Inclusion &amp; Belonging:&nbsp;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.Canada Pay Range$63,000&mdash;$63,000 CAD

Claims Experience Specialist (French-Speaking)

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; The Storefronts team is responsible for the front-door to Airbnb’s guest product experience and delivers new features that inspire guests to explore and discover the best Stays, Experiences and Services around the world. Some of the team’s recent projects include building an all new homepage for Airbnb, a new Experiences Search UX, and a category for once-in-a-lifetime Icons experiences. The team is highly collaborative with partners in design, product, and data science, to deliver features used by millions of people. We also work closely with other engineering teams on systems that enable engineers to develop more efficiently, create improvements that make the product more performant and configurable, and build technical architectures that are scalable and robust. The Difference You Will Make: You will play an impactful role in building world-class browse and search experiences for millions of Airbnb users. You'll prototype and deliver novel user experiences for our iOS app and solve architectural, performance, and scalability challenges while working with our codebase. You'll also guide junior engineers and foster a culture of knowledge sharing and continuous learning. &nbsp; A Typical Day: Collaborate with cross-functional partners to design and deliver high-quality Search features and enhancements for Airbnb iOS app.&nbsp; Prototype new features to collect feedback, determine feasibility and iterate with design and product partners to reach ideal product solutions. Identify areas of codebase improvements, drive mobile best practices and architect performant, reliable and scalable mobile solutions. Provide input in the team’s roadmap and technical direction. Effectively advise stakeholders on the technical scope and feasibility of complex product requirements. Follow data-informed approaches to conduct experiments and iterate on features.&nbsp; Mentor, guide, advocate and support the career growth of individual contributors. &nbsp; Your Expertise 5+ years’ experience developing iOS applications at scale with large user bases. Expertise in building and maintaining high-performance and scalable consumer iOS applications, preferably using Swift and SwiftUI.&nbsp; Strong understanding of app architecture, performance and scalability.&nbsp; Passion for prototyping, motion/animation and working closely with design and product partners to create compelling user experiences. Experience working with media on iOS (e.g. video, images, lottie) Enjoy collaborating via code reviews and architecture discussions, and are motivated to improve their teammates’ productivity. Demonstrated adaptability and a flexible mindset to embrace changing priorities and willingness to contribute to building new product experiences and strengthening the team’s technical foundation.&nbsp; Passionate about continuous learning and innovation in the mobile industry. &nbsp; Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. &nbsp; Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$191,000&mdash;$223,000 USD

Senior iOS Engineer, Storefronts

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: Airbnb’s mission of providing inspiring travel experiences for our hosts and guests is reliant on our Supply teams’ success in ensuring high quality supply in the market.&nbsp; As the Sales Operations Lead you will partner closely with Senior Sales Operations Leads and other leaders from our Field teams and Revenue Operations teams to support strategic programs that define strategies accelerating Airbnb’s supply market growth.&nbsp; Your analysis and insights will help inform our supply strategy, sales methodologies, goaling and incentives.&nbsp;&nbsp; This role is right for you if you enjoy exploring the connection between a go-to-market strategy and business impact, and then solving problems through data-based decision making.&nbsp; You need to be curious, and ready to make an impact. The Difference You will Make: You will help the Sales Operations team improve the performance of the sales teams through sales reporting, data modeling and insights, run the business execution and business intelligence tactics. This role can be based in the UK or Ireland. A Typical Day:&nbsp; Sales Operations Drive territory planning, segmentation, capacity modeling, and quota setting Partner with Sales Leadership and Sales Operations teams on forecasting, pipeline analysis, and process improvements Develop and refine forecasting methodologies and ensure alignment with other key stakeholders (ie Sales, Finance) Lead local programs and strategies to continuously drive our company objectives Work cross-functionally to design and implement new processes related to account segmentation, data management, productivity enhancements, etc.&nbsp; Define global go-to-market strategy and operating plan inclusive of segmentation, coverage, routes to market, roles, incentives, enablement growth drivers, and strategic initiatives.&nbsp; Lead operating rhythm including annual planning execution, forecasting, pipeline reviews and business reviews in partnership with Supply leadership, Finance, and Global Revenue Operations teams Reporting &amp; Analytics Design new KPIs and leverage existing reporting and analytics on key metrics such as pipeline, sales productivity, sales velocity, etc. to identify insights, implications, and actions to optimize performance.&nbsp; Generate weekly regional data insights and reports to identify process gaps and drive resolutions (i.e. WBR, MBRs) Conduct ad-hoc analyses to support business initiatives and leadership inquiries Support sales managers and leaders by delivering analytical insights and recommending operational improvements Ensure data accuracy and integrity in Salesforce and other sales tools &nbsp;Cross-Functional Collaboration Work with Sales, Marketing, Finance, and other teams to improve sales efficiency and support strategic initiatives Ensure effective delivery of Supply plan org objectives through x-functional partnership, oversight and support to course correct where required to land performance Participate in or help drive cross-functional projects with strong accountability and attention to detail Incentives &amp; Compensation Collaborate with Sales Operations leads to design and execute end to end sales compensation and incentive strategies Your Expertise: Degree in Applied Mathematics, Marketing, Finance, Statistics, Computational Sciences or similar field Minimum 10+ years working experience in similar role in a fast moving business environment, preferred tech, consulting, or banking Strong proficiency with data modeling, extraction and business intelligence tools (e.g., Looker, Tableau, Excel, SQL) Excellent analytical skills, with the ability to translate data into actionable insights Strong communication and collaboration skills, with experience working cross-functionally Highly organized with a strong attention to detail and ability to manage multiple priorities &nbsp; Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

Sales Operations Lead

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: Airbnb’s public policy team exists to further the interests of our community of hosts and guests with politicians, regulators, opinion leaders and others who shape the political and legal context for our business, helping them to understand the significant social and economic contributions of our platform. Across the EMEA region, we are engaged in well over a hundred local conversations and negotiations with governments big and small.&nbsp; We engage governments at local, regional and national levels directly and also use innovative advocacy and partnership strategies that actively involve our community and our stakeholders in making the case for fair, progressive home sharing rules.&nbsp; The Difference You Will Make: The Head of EU Policy and Campaigns is responsible for developing and executing fully integrated Policy strategic engagement plans in Brussels towards EU Stakeholders and leading the local team, under the direction of the Director of Public Policy and Campaigns, EMEA. In this role you must be highly skilled in policy engagement with a wide variety of external stakeholders and able to work proactively to help stakeholders understand the contribution of short-term rentals (STRs) to Europe and sustainable tourism. The successful candidate will use all available strategies, informed by data and insights, that aim to protect and further the legitimacy of Airbnb and our community, with a specific focus on political and third party engagement, especially on housing and tourism topics.&nbsp; Leadership and Empowerment: Your primary responsibility is team leadership - line managing an energetic, passionate and diverse group of campaign experts who deliver complementary strands of work to serve the overall strategy. You inspire others to get behind a common vision and you deploy first-rate organisational skills to ensure that your strategy is executed, targets are set, and projects are delivered, on time and on budget. You create and maintain an inclusive culture and ways of working for your team, in line with Airbnb’s Core Values, and you are committed to embracing diversity and fostering belonging. You are accountable for performance management and feedback, and also recruitment and succession planning. You empower members of your team to work on local and regional projects that develop their professional, operational and strategic skills.&nbsp; Strategy Development: You determine an appropriate strategy for each priority thematic, as determined through close collaboration with the business leaders and cross functional partners. You define the ultimate policy goals and priorities, and develop operational plans that deliver measurable progress towards those goals in partnership with your local team. These plans and strategies are always founded on high-quality insights and data analysis, and are well aligned with Airbnb’s global approach.&nbsp; Communication and Accountability: You work with a cross-functional leadership team (e.g. Country Managers, Legal counsels, Comms, etc.) to align Policy&nbsp; engagement and campaign plans with other critical business priorities and outcomes. You ensure that internal stakeholders understand the campaign strategy and plans, and that information is flowing smoothly to everyone with a “need to know”. You ensure that progress is being reported regularly, and that roadblocks and successes are being flagged appropriately. You are able to confidently communicate with senior leaders about your campaign’s priorities, to manage expectations where required and to coordinate with other teams to achieve greater goals.&nbsp; External Advocacy: you represent Airbnb at the most senior political levels in Brussels, and with the media. You ensure that Airbnb builds and maintains relationships with the widest possible network of contacts in and around the EU institutions, with umbrella organisations, NGOs, , and with coalitions who can advance Airbnb’s advocacy initiatives.&nbsp; Requirements: At least 15 years experience working with complex political or regulatory issues in relevant business or non-governmental organisation, or in a political, governmental or regulatory context. Ideally, this experience has been built in travel, urbanism or technology. Ability to navigate a complex political or regulatory environment. Advanced knowledge of the political landscape and legislative processes in the EU, is essential.&nbsp; Ability to quickly get up to speed on complex technical and regulatory issues, and understand how these can be managed using a broad range of campaigning strategies; Senior leadership experience, with track record of managing, supporting and developing diverse multidisciplinary teams; Proven ability in core management skills - effective delegation, empowerment, performance management, coaching and talent development; Experience of managing complex projects with multiple stakeholders. Ability to multi-task by prioritizing work and coordinating required support across various functions to achieve project goals and objectives Excellent strategist, creative thinker and expert communicator (spokesperson) , with great interpersonal, writing and presentation skills;&nbsp; Self-starter with a positive mindset, can-do attitude&nbsp; and the ability to thrive in a fast moving and sometimes stressful environment. Candidates must speak fluent English. An additional European language would be an asset. You must submit your application in English. This role is located in Brussels but can involve working from home, with frequent travel to countries in the EU but also our global headquarters in San Francisco. Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. Qualified individuals from all walks of life are encouraged to apply.How We'll Take Care of You: The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, benefits, and Employee Travel Credits.&nbsp;&nbsp;Belgium Pay Range€135.000&mdash;€170.000 EUR

Head of Government Affairs and Public Policy Campaigns, EU

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: The DLS Foundation team has a deep history at Airbnb with contributions that date back to the inception of Airbnb’s Design Language System (DLS).&nbsp; The team is responsible for our design system building blocks - our core atomic components, layouts, and visual foundations - alongside the UI capabilities we provide to enable advanced visual effects, haptics that hundreds of client engineers at Airbnb leverage. As part of the larger UI Foundation team that contributes to Airbnb’s digital accessibility, Motion and UI tooling, we are involved in all stages of the product development lifecycle, from conceptualization to launch.&nbsp; As a central, cross-platform team consisting of Android, iOS, and Web engineers, we partner closely with Product Engineering, Design, and Product teams.&nbsp; The Difference You Will Make: As an Android engineer on the DLS Foundation team, you'll have the opportunity to work with world-class engineers on expanding the DLS Building Blocks, building out new UI frameworks and utilities used by other client-side engineers, and supporting new product launches by embedding yourself into product initiatives. You will be supported by a team of design and engineering managers, designers, and peers. The scope of this role is vast and limited only by your ambition. You will be working to improve the overall process by which client-side engineers at the company translate designs into code. In this role you will work closely with other engineers on Web, Android and iOS in building out systems and solutions that facilitate the overall engineering process of new features. You will also work closely with designers on expanding and reinforcing processes of feature development from their perspective. The role and responsibility involves a massive blast radius on all Airbnb product features and teams. It is essential for each system update to be stable and safe. A Typical Day:&nbsp; Enable Android engineers at Airbnb to build the best user experiences with DLS (Building Blocks and new UI capabilities) and UI Frameworks Evolve DLS with flexibility, practicality and long-term scalability in mind that fits Airbnb’s business needs Drive investments into new technical capabilities that push the envelope and unlock new product innovation Identify Design and Engineer product development pain point and constantly improve the development efficiency.&nbsp; Work alongside iOS and Frontend Web counterparts to deliver on shared objectives. Support product engineers through community events,&nbsp; training materials, workshops, codelabs, etc. Contribute to the team’s technical strategy alongside leads to evolve technology choices that scale with Product and Design ambitions. Level up technical leadership within the team through effective partnership with peer ICs and mentoring. Your Expertise: 2+ years of industry experience developing consumer Android applications, and design systems at scale. Expertise in Kotlin and Jetpack Compose. Track record of leading projects end-to-end that involve strong cross-functional collaboration with Product and Design partners. You possess passion for UI and Motion animation development, with attention to detail mindset. [Bonus] Experience working with Figma and other design tools Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.&nbsp; Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$157,000&mdash;$180,600 USD

Android Engineer, DLS Foundation

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: Airbnb’s Application Security team is focused on making the Airbnb platform safer for millions of users around the world. We are a team covering a broad range of responsibilities from tool development to architectural consulting. We collaborate closely with our product teams, integrate security into every stage of development, and empower them to build secure features without unnecessary friction. Airbnb is a community built on trust, and we are integral to that foundation. The Difference You Will Make: The Application Security (Appsec) team at Airbnb works with our product teams to ensure we have secure systems and applications. The Appsec team builds close partnerships with key areas in our engineering organization to identify security leverage opportunities and drive high impact security initiatives. Our partner team, the Security Development Engineering team focuses on building paved roads, automation for security self-service, and vulnerability management to reduce security risk. A Typical Day:&nbsp; Identify and address areas for security improvement by developing scalable and innovative solutions that enhance Airbnb’s defense in-depth strategy and eliminate classes of security vulnerabilities. Collaborate with product and development teams to embed security in every stage of the software lifecycle, via methods such as threat modeling, design reviews, and code reviews. Educate and empower software engineers to strengthen their security expertise and foster a culture of security awareness throughout Airbnb. Investigate, prioritize, and drive the resolution of application security vulnerabilities, ensuring timely remediation across Airbnb products. Your Expertise: Deep understanding of web and mobile application security, including common vulnerabilities, attack vectors, and secure development practices Hands-on software development experience, ideally with Java, JavaScript, Python, and Swift. Knowledge of modern frameworks like ReactJS, Dropwizard and GraphQL, with the ability to assess their security implications. Ability to collaborate with product and development teams to embed security throughout the the SDL Strong communication and leadership skills, with a track record of educating and empowering engineers to adopt security practices.&nbsp; 3+ years of experience in application security or a similar field, with a strong focus on threat modeling, architecture reviews, and developing scalable solutions to address security vulnerabilities. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.&nbsp; Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$157,000&mdash;$180,600 USD

Application Security Engineer

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; Airbnb’s Legal team embodies the company’s innovative, forward-thinking spirit. We are looking for a dynamic paralegal with experience in litigation to join our Risk &amp; Regulatory Team. The paralegal will be primarily responsible for organizing and supporting pre-litigation and litigation matters, responding to requests for information, and helping keep legal operations efficient and organized. &nbsp; The Difference You Will Make: This role requires an individual who excels in a dynamic, fast-paced environment. You are organized and able to manage competing priorities, while maintaining excellent results and attention to detail. You have strong communication and interpersonal skills and are not afraid to take on challenging requests and think outside of the box to problem solve. We value individuals who are resourceful, proactive and always willing to lend a helping hand. This role reports to Lead Counsel, Litigation, &nbsp;and will support various members of the litigation team. A Typical Day: Support case management such as workflows, task lists, status updates, timing, and overall case organization, along with projects related to tooling, process, or policy improvements. Manage day-to-day calendaring of legal deadlines, maintain legal files, and support legal billing processes Support the litigation intake and discovery process, including working closely with in-house attorneys and data operations team, &nbsp;to administer and manage &nbsp;litigation holds Assist in gathering responsive information and responding to information requests, subpoenas, and civil investigative demands from government agencies and other parties Support internal legal operations workflows and provide general administrative and project support to the team Manage docket of small claims matters Your Expertise: 5+ years of experience working at a law firm or in-house legal department on litigated matters, experience managing volume dockets strongly preferred Experience managing cases involving eDiscovery Ability to work in a fast-paced and pressurized environment and to act decisively, yet appropriately seek guidance from managing attorneys and legal professionals. Willingness to roll up your sleeves and take on additional projects as necessary Strong organizational and communication skills (both oral and written) The ability to work proactively and independently and thrive in a fast-paced environment High level of integrity, professionalism, intellectual curiosity and willingness to grow. Interest in, passion for, experience with and/or curiosity about diversity, belonging, and inclusive behaviors in every day work Your Location: Due to the nature of this position, the successful applicant will need to be based in California to be able to conduct their work. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware And Rhode Island. This list is continuously being updated, please check back with us if the state you live in is on the exclusion list. &nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.&nbsp; Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$82,000&mdash;$97,000 USD

Associate Paralegal

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join&nbsp; Airbnb Capability Center was set up in 2017 in Gurgaon. We provide specialized operational services which allow Airbnb's business and responsibilities across the world. These include Finance Technology, Finance Shared Services, Analytics, Engineering, amongst other verticals.&nbsp;Our offices are home to multi-experienced teams with an understanding of our business and community. We're hospitable, fun and we welcome all with open arms.&nbsp; &nbsp; The difference you will make In the role of Associate Principal, Control Testing, the successful candidate will be responsible for continued development of our compliance program for Section 404 of the Sarbanes-Oxley Act of 2002.&nbsp; You will support design and testing of key business and entity level SOX controls in a rapidly changing and growing company and technology environment within the AirControl Financial Controls group.&nbsp; You will evaluate the design and effectiveness of SOX controls, provide guidance to process and control owners over controls, and lead coordination with other SOX stakeholders and external auditors.&nbsp; You will work directly with control owners in the business (e.g. accounting and finance teams) to evaluate the controls and support business partners in the implementation and maintenance of the controls and interact and support efforts of the Company’s independent auditor.&nbsp; As part of the annual control evaluations, you will perform walkthroughs over processes and controls to evaluate the design, test samples to evaluate the operating effectiveness, evaluate gaps, and drive the remediation of deficiencies.&nbsp; &nbsp; The role requires a well-rounded controls focused professional with accounting and operational expertise. Excellent communication, resource allocation and project management skills are critical, as well as the ability to influence across functions and various levels.&nbsp; The position reports to the Director, Financial Risk &amp; Controls that rolls up to the Head of Global Risk and Internal Audit. &nbsp; A typical day&nbsp; Participate in annual scoping and risk assessment exercises and determine testing approach for manual controls within the business processes&nbsp; Execute design and operating effectiveness testing over manual and entity level controls Evaluate changes made to key business processes and provide best practice recommendations on controls&nbsp; Apply a new perspective on existing controls to recommend efficiencies in testing and evaluation approaches Support business partners in maintaining internal control documentation over key processes Participate in annual 404 compliance activities with the external auditors, including identification, evaluation, and remediation of deficiencies&nbsp; Support the quarterly 302 certification process&nbsp; &nbsp; Your Expertise&nbsp; CA in Accounting or Finance or Management Information Systems or related field Minimum of 7+ years of experience, preferably with some years of external audit or consulting experience with US publicly traded companies&nbsp;&nbsp; Understanding and experience with the requirements of Sarbanes-Oxley Act of 2002, Section 404, COSO framework, GAAP standards and PCAOB standards Experience with external auditor requirements and expectations Mission-driven, enthusiastic to learn and grow; team-oriented with a positive attitude and able to work in hyper-growth, fast paced environment Ability to work collaboratively with people at all levels of the organization, identify risks and anticipate questions, and provide actionable recommendations based on industry best practices and use influence to ensure execution Strong risk management experience, including: performing annual risk assessments, executing annual SOX control testing, and evaluating control deficiencies&nbsp; Role model for Airbnb core values &nbsp; Our Commitment To Inclusion &amp; Belonging Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.&nbsp;&nbsp;India Pay Range₹2,380,000&mdash;₹3,400,000 INR

Associate Principal, Control Testing

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join The newly formed Partnerships and Business Development Team plays a crucial role in accelerating our offerings and expanding into new markets by building strategic partnerships that enhance brand awareness and drive product adoption. This team oversees partnerships end-to-end, from initial engagements and agreements to product launches and subsequent scaling, while actively managing relationships to ensure long-term success. They focus on growing, measuring, and continuously improving each partnership to maximize impact.&nbsp; The Difference You Will Make We are actively recruiting for an experienced Senior Partnerships Lead to join Airbnb’s Distribution Partnerships team, reporting to the Director, Distribution Partnerships. In this role, you’ll play a critical part in identifying, securing, and scaling new distribution partners, and will own a portfolio of existing and new partners to reach new Guests and Hosts around the world.&nbsp; This is a highly cross-functional role, ideal for someone who thrives in fast-paced environments, with specific focus on new partner development, global expansion and iterative scaling.&nbsp; A Typical Day Manage existing and launch new distribution partnerships focused on growing Airbnb’s products and adoption.&nbsp; Cultivate new business by aligning with Airbnb’s growth strategies to explore partnership opportunities globally. Identify, negotiate, and manage partnerships with partners related to the distribution of Airbnb products / services.&nbsp; Develop measurement methodologies to evaluate return on investment for Airbnb; track and report program financials to stakeholders and forecast for distribution channels.&nbsp; Conduct detailed needs assessments for prospective partners focused on their business and strategic priorities.&nbsp; Develop and execute growth strategies, track and monitor performance, identify gaps to improve overall performance and mitigate risks to avoid churn.&nbsp; Continuously optimize and improve existing partnerships to maximize overall partnerships while maintaining a feedback loop between partners and Marketing/Product teams to inform and support future product initiatives and roadmap.&nbsp; Cross-functional collaboration is essential and your ability to anticipate partners needs, build consensus, and engage internal stakeholders for support is vital on processes, learnings and product requests.&nbsp; Review and influence the product roadmap and support various initiatives focused on the partner segment.&nbsp; Competitive and market analysis: monitor competitor activities and report findings on relevant market changes.&nbsp; Your Expertise&nbsp; 12+ years of experience in strategic partnerships, business development, or strategic and channel sales, with 5+ years focused on distribution partnerships. Experience within the travel industry, marketplaces, and consumer tech space is a plus. Experience partnering with financial services companies, credit card networks and issuers, banks, and fintech companies is a plus.&nbsp; Growth obsessed.&nbsp; Strong product and technical knowledge. Demonstrated ability to work closely with technical teams.&nbsp; Experience working with complex partnership models and negotiating both referral-type and more creative commercial&nbsp; agreements.&nbsp; Executive presence, influencing, and sophisticated stakeholder management competencies.&nbsp; Excellent organizational, communication, presentation, negotiation and interpersonal skills.&nbsp; Ability to manage complex projects while paying attention to both details and macro-level outcomes.&nbsp; Proven track record as a self-starter who can execute in a fast-paced, ambiguous environment; ability to flourish with minimal guidance.&nbsp; Strong analytical mindset to use data to identify underlying trends and make informed decisions.&nbsp; Ability to thrive in a changing environment and build a business from zero to one.&nbsp; Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list &nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$200,000&mdash;$250,000 USD

Business Development and Partnerships Lead, Distribution Partnerships

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.* This role is China Mainland - Remote work *&nbsp; This is an Individual Contribution Role&nbsp; * No Visa and Relocation Support &nbsp; The Community you will join: The newly formed Research team drives all consumer insights, trends, competitive analysis and UX research for Airbnb. The centralized team drives decision making for product, design and other teams based on research and insights.&nbsp;&nbsp;&nbsp; &nbsp; The difference you will make: Airbnb is looking for a Consumer Insights Lead to join the Global Consumer Insights focusing on China.&nbsp; This person will join a team that looks to provoke and inspire the organization with strategic and actionable insights to help define market opportunities &amp; obstacles; generate, refine and evaluate product &amp; marketing launches; and monitor market performance.&nbsp;&nbsp; &nbsp; This position will help build strong relationships with key regional stakeholders and identify&nbsp;regional consumer insight opportunities; be the ‘voice of the consumer’ and have expertise in the China market, with a good understanding of the APAC region. This person will act&nbsp;as a regional SME within the China Market team, broader global Research team and the&nbsp;Regional cross-functional teams (commercial, marketing, product, communications, policy). This person will also manage qualitative and quantitative consumer insight projects in&nbsp;China&nbsp; and support projects at the regional level, including vendor management, project design, analysis and reporting. &nbsp; A typical day: Lead consumer insights and be a thought partner for key stakeholders in China Be an indispensable partner to country leadership by providing a strong, objective perspective on the voice of the consumer, and by identifying and prioritizing opportunities related to brand strategy, product, and marketing.&nbsp; Design, coordinate and execute strategic qualitative and quantitative research projects; involving a wide range of methodologies, such as focus groups, online tools, immersions, ethnographies, and simulated methodologies.&nbsp; Identify and implement new and innovative research techniques to address business needs.&nbsp; Oversee supplier relationships, managing scope, budget and deliverables.&nbsp; Prepares and presents research findings, through both written reports and presentations, in a concise and compelling way to client teams. Ensure all outputs are actionable, grounded in consumer knowledge, and guided by a broader understanding of business context and implications and inspire the team to uncover the “so whats” of all deliverables.&nbsp;&nbsp; Fully leverages all market, competitor and product information to produce objective and actionable insights of market drivers, the competitive environment, promotional and treatment trends with key customer types. Partner cohesively with the broader Insights Leadership Team across business and consumer; avoid silos and seek out ways to add value by synthesizing and collaborating across the teams.&nbsp; &nbsp; Your Expertise: 10+ years of relevant consumer insights experience.&nbsp; A degree in the field of research, marketing or social sciences. MBA a plus. Deep experience in China.&nbsp; Experience in multiple markets in APAC a plus, including Japan, Korea, China and India&nbsp; Experience on both the "client side" and "supplier/vendor side" of research a plus. Demonstrates exceptional stakeholder management. Skillfully balances competing priorities by making strategic decisions that align research integrity with business objectives. Exercises sound judgment when evaluating multiple stakeholder requests, ensuring resources are allocated to initiatives with the highest business impact while maintaining methodological excellence. Ability to plan, manage and facilitate both regional &amp; global research.&nbsp; Expertise in a wide range of both qualitative and quantitative research methods. Familiarity with advanced analytic research techniques and tools, digital understanding, as well as leading edge market research tools &amp; methods.&nbsp;&nbsp; Ability to manage quant data files, run analysis on quant data (e.g., ability to weight data, run descriptive statistics, etc.), program in qualtrics, query SQL, etc. a plus.&nbsp; Be detail oriented without sacrificing a broad strategic perspective&nbsp; Excellent interpersonal skills with a positive and cooperative attitude that fosters collaboration and teamwork both inside and outside the department.&nbsp; Seasoned and strategic multitasker, with a hands-on approach and outside-the-box mentality. Ability to make thoughtful decisions in real time to provide support and solve problems as they arise. Comfortable in navigating and excelling in challenging environments with no playbook for success, and able to simplify.&nbsp; Fluency in English and Chinese.

Consumer Insights Lead, China

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: Our Content &amp; Knowledge Management Team (CKM) is growing and we want you to be part of it! The Agent Comms team will centralize and streamline efforts to communicate with support agents about critical and urgent changes, such as product or feature launches, major workflow redesigns, natural disasters, outages, and more, through current and future iterations of existing agent-facing tools. The Difference You Will Make: As a Content Creator, Agent Comms, you are entrusted with shaping the strategic direction of agent communications, leveraging cross-functional relationships and advanced insights to enhance the effectiveness of messaging in concert with a knowledge strategist. This role ensures alignment and coordination among upstream and downstream stakeholders to create impactful updates for agents. A Typical Day:&nbsp; Evaluate incoming requests from upstream and downstream stakeholders to determine communication priorities and action plans. Maintain and update the editorial calendar to plan and schedule agent communications. Collaborate with adjacent teams like Training, Knowledge Management, PMO, and Delivery to align communication strategies. Work with Agent Comms colleagues, other CKM content creators, and cross-functional stakeholders to generate clear, concise, and actionable content that informs agents about urgent changes. Analyze agent communication metrics and feedback to identify improvements for better audience impact. Foster relationships with downstream stakeholders, such as Delivery and Quality, to understand agents’ needs and operational challenges. Serve as an intermediary to deliver urgent communication updates on workflow changes and emergency situations. Work closely with the Knowledge Strategist to inform the relevant product roadmaps for the agent comms team as well as those of partner teams developing agent tooling. Your Expertise:&nbsp; Required Qualifications: Bachelor’s degree in Communication, Information Architecture, Learning/Education, Business Administration, or a related field; 5+ years of relevant experience in strategic communication or stakeholder engagement. Preferred Qualifications: Demonstrated experience in strategic planning, project management and tool development in a support or communications context. Core Skills: Advanced strategic thinking, cross-functional leadership, data-driven decision-making; proficiency in communication technology systems. Travel Requirements: Minimal travel, primarily for strategic planning and leadership forums. Personality Traits: Visionary, analytical, collaborative, leadership-oriented, and adaptable. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list &nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$86,000&mdash;$101,000 USD

Content Creator, Agent Comms

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: As a member of the Airbnb Customer Support team, you'll play a vital role as a Resolution Specialist within the volume tiers. Resolution Specialists serve as our initial point of contact, addressing community inquiries and concerns. Our community relies on us for: Accessible support that’s easy to find Faster resolution, preferably first time&nbsp; A team that’s there for them in times of urgent need&nbsp; Support that’s built around them The Difference You Will Make: Provide courteous and efficient service to the worldwide Airbnb community Be a first point of contact to handle and resolve customer complaints Respond professionally to inbound and outbound phone calls, emails, messages, including any urgent situations Identify and escalate issues appropriately Compose thoughtful and accurate messages or customize prepared responses to customer emails Utilize available resources to research and troubleshoot problems effectively Investigate from the existing knowledge resources to provide resolution Mediate situations between users with empathy and fairness Monitor and control numerous concurrent tasks in tandem Be ambassadors embodying knowledge, empathy, and accountability Proactively strive to meet targets and goals independently A Typical Day: Job Family : Operations (Resolutions) Inbound and outbound calling process, messages and email support Resolving customer queries in a timely manner 24x7 shifts with rotational week offs, primarily supporting North America time zones Navigate competing priorities in all kinds of environment Job location: Gurgaon Your Expertise: Graduate with minimum 2 years of international voice process experience in a contact center/BPO Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies Ability to manage sensitive customer information Knowledge of functional key performance metrics related to customer experience Proven language ability in English with excellent comprehension, grammar, vocabulary and spelling Other requirements: Internet: Minimum 10 Mbps high-speed internet on the laptop for seamless work and virtual meetings. Workspace: Quiet, private area free from interruptions; no shared/public spaces allowed. Excellent English reading, comprehension, and writing skills Excellent active listening skills with the ability to understand verbal nuances Must be able to pass multiple language assessments in English Furniture &amp; equipment: Ergonomic chair, desk, and proper lighting for comfortable, focused work. Cameras must be on during meetings unless otherwise stated. Only using Airbnb issued hardware and software including noise canceling headsets, laptop etc. Approved locations:&nbsp; Hiring/Training and Nesting in the Airbnb Office; satisfactory performance is required for work from home post the initial training and nesting period. Work from designated home office setups in Delhi/Gurgaon only Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.&nbsp;&nbsp;India Pay Range₹460,000&mdash;₹557,000 INR

Customer Support Specialist

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; The Distributed Transactional Database team within Airbnb’s Online Data is responsible for building and operating a new source-of-truth, horizontally scalable, open-source NewSql database as the unified backend for all of Airbnb’s Online Data workloads. With users around the world, scalability, reliability, efficiency, usability and long-term platform viability are our team’s core missions. &nbsp; The Difference You Will Make: As an engineering manager for the Control Plane team under Distributed Transactional Database org, you’ll lead a team of talented, diverse software engineers to build software to make database operations (deployment, cluster provisioning and restore, rolling restarts, configuration, scaling) reliable and automated, and to make the open-source database well-integrated with Airbnb’s Compute, Networking and Security infrastructure. A few examples of control plane services that the team owns: Orchestration logic that handles node lifecycles of database’s storage, compute, metadata management nodes. (Blog link) Operator that automates cluster provisioning, operations and restore.&nbsp; Configuration management that detects and auto-fixes unexpected configuration drifts.&nbsp; Open source DevX: Make open-source development and testing (image building/testing, CICD, load testing and performance certification) frictionless. Blue/green deployment and rollback strategy for major version upgrades. In the future, strives towards the direction of platformization, providing the correct constructs and semantics for customers to self-manage their databases and keep the org’s KTLO and toil factor manageable. Each manager brings their own unique skill set, experiences, thought leadership and technical expertise to solve these technical challenges for Airbnb. You will work closely with your peers within Online Data, many other partners in Airbnb Product teams, as well as Infra teams in Compute, Networking, Security, Reliability across the company and with external vendors. A Typical Day:&nbsp; Work with TL and team to define and execute on a vision and 3-year roadmap for the control plane area. Stay in touch with technical designs and decisions, be the sounding board. Synthesize technical information and represent the team with upper management. Align with ORM and SRE teams in Online Data on each team’s charter and how each team’s core capabilities fit together. Attract top talent, mentor individual contributors and manage their promotions and career. Nurture a culture of rigor and responsibly “moving fast” from design, through code review, to production. Represent Airbnb with open source communities and external alliance partners. Your Expertise: 3+ years of engineering management experience, with 6+ years of relevant software development experience in a fast paced tech environment. Experience with building and operating distributed databases and services that are long-term and evolvable. Experience in organization design for a team that is scaling up.&nbsp; Expertise with a public cloud provider (AWS, GCP, Azure) and their Storage, VM, networking, Kubernetes, Security offerings. Excellent communication skills and the ability to work well within a team and with teams across the engineering organization. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$204,000&mdash;$255,000 USD

Engineering Manager, Control Plane – Distributed Transactional Database

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: The Host Pricing org is looking for an Engineering Manager (EM) to help us craft the next generation of pricing guidance tools for Airbnb hosts. Our team empowers Airbnb hosts to better run their business by providing the tools and education to implement pricing strategies that adapt to their evolving goals. As an EM of the Guidance Serving team, you will drive projects, work cross-functionally with ML engineers,&nbsp; PMs, Designers, Data Scientists, and other engineering teams. We’re looking for an individual who is passionate about owning and improving the foundation upon which our products are built. We are a tightly knit team that thrives on trust and care for each other, allowing everyone to bring the best versions of themselves to work. We expect an ideal candidate for this role to share these values and uplift our team’s culture in their own unique way.&nbsp; The Difference You Will Make: As an EM in the Host Pricing space, you will have a unique opportunity to shape Airbnb's guidance serving strategy and core technology. You will serve as the active point of contact between the ML and Product teams, ensuring that our models can be trained and deployed quickly and that the product team has sufficient flexibility to take guidance data to market in new products.&nbsp; A Typical Day:&nbsp; Lead a team of engineers providing scaled guidance solutions for pricing, availability and other core business settings. Develop and refine our pricing guidance strategy in collaboration with cross-functional teams. Ensure the scalability, throughput and extensibility of our guidance modeling infrastructure. Act as a key leader across the Host Pricing org, facilitating effective communication and collaboration. Understand and evaluate the implications of model changes on the user experience, ensuring optimal outcomes. Partner with product and internal engineering teams to align on goals and deliverables. Drive the development of innovative guidance and personalization strategies to enhance user engagement and satisfaction. Uplevel the craft and velocity of everyone who works with you! Your Expertise: 10+ years of relevant industry experience, with ideally 2+ years of domain experience in marketplaces and/or pricing. 3+ years of experience in an Engineering manager role Background in machine learning infrastructure, recommendation systems and data-driven product development.&nbsp; You have previous experience as a hands-on developer and can advocate for engineering best practices including iterative work breakdown, testing and logging. Proven ability to communicate effectively with audiences of varying technical knowledge and seniority. Strong ownership and experience building and growing teams that build distributed systems. Prior experience in multi-sided marketplaces is preferred. Owning teams that build distributed systems and native client applications (iOS and Android). Location: Remote- USA This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$204,000&mdash;$255,000 USD

Engineering Manager, Host Pricing & Settings - Guidance Serving

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; We are building Airbnb’s next-gen Media infrastructure, a mission-critical foundation that powers the immersive experiences central to our product vision. As part of the Product Foundation Org, you and your team will be at the forefront of innovation, directly impacting how millions of users engage with Airbnb by building and improving the core media capabilities that unlock a whole slew of exciting new features across the platform. Your work will be crucial to shaping the future of discovery, booking, and connection on Airbnb. The Difference You Will Make: As the Media Ingestion &amp; Serving team Engineering Manager,&nbsp; you lead a team of talented &amp; diverse software engineers to build &amp; operate Airbnb’s Media infrastructure. You play a significant role in shaping the team vision and help steer the organization towards our larger goals. This includes day-to-day operations, technical deep dives, community engagement, and strategic planning.&nbsp; You work closely with your peers across Product &amp; Infrastructure Engineering, Marketing, and Operations orgs. Our engineering managers are responsible for creating the vision and then delivering a solution that is flexible, always available, efficient, and scales with the needs of the business. Each manager brings their own unique skill set, experiences, thought leadership and technical expertise to solve these technical challenges for Airbnb. A Typical Day:&nbsp; Work with team leads and cross-functional leads to define and execute on an end to end vision and roadmap for Airbnb’s Media Foundation Nurture a culture of technical quality from design, through code review, to production, and ongoing operational excellence. Build strong partnerships with internal teams across product and infrastructure by developing and communicating a clear and impactful vision and priorities for the team.&nbsp; Mentor and empower senior ICs to grow their impact beyond individual contributions, creating opportunities for them to lead technical initiatives that span across platforms and organizations. Your Expertise: 3-5+ years of engineering management experience, with 9+ years of relevant software development experience in a fast paced tech environment. Strong expertise in building large-scale backend systems and experience building &amp; maintaining media infrastructure. You have excellent communication skills and the ability to work well within a team and with teams across the engineering, product &amp; design organizations&nbsp; Flexible in leadership style, can adapt to a variety of ways of working depending on the situation. Creating a strong culture of operational excellence with focus on raising the bar for quality, reliability, and availability. You are passionate about efficiency, availability, technical quality and system quality. Able to identify, retain, grow, and acquire critical talent. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$204,000&mdash;$255,000 USD

Engineering Manager, Media Foundation: Ingestion & Serving Team

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; The Administrative Community is composed of global Business Partners who support Airbnb’s leaders and their teams around the world. Our Business Partners bolster Airbnb’s mission to create a world where anyone can belong by: Exercising sound judgment and strategy to coordinate core meetings Utilizing diverse communications methods to execute projects and tasks critical to the business Developing, iterating and driving team operations Curating meaningful moments through team events and gatherings Influencing team culture through leadership and collaboration Our Business Partners are expected to be self-motivated, incredibly organized, and resourceful, with excellent communication skills, acute attention to detail and follow through, and the ability to thrive in a fast-paced and ever changing environment. It is important that our Business Partners have the ability to interact and manage up with staff at all levels while remaining flexible, proactive and efficient, with a high level of professionalism and confidentiality The Administrative Community is a critical partner that is an integral part of the operational success at Airbnb. The Difference You Will Make: Airbnb is seeking an Executive Business Partner to support the Director of Roadmap Planning &amp; Program Management. This is a full time position based in San Francisco. The Executive Business Partner is a strategic leader and requires an ability to interact with staff at all levels in a fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; With so much going on in so many places, we need an experienced Executive Business Partner to join the team.&nbsp; A Typical Day:&nbsp; Manage all day to day administrative responsibilities for the Director of Roadmap Planning &amp; Program Management. This includes advanced calendar management, travel and expense management, note-taking, meeting preparation and follow up, report and resource/database maintenance and coordinating office access. Act as a thought partner to the leader to strategically align their calendar with their priorities Plan and execute team events, offsites, activities, and recognition Assist and/or own content creation including drafting emails and creating presentations Manage purchase orders and partner with the leader and finance to track and analyze budget and expenses Provide support for project-related work. This includes preparing reports for quarterly business reviews and working with the leader to create onboarding plans for key team members. Additionally, process improvement, participating in strategic organizational activities, managing end-to-end external executive events, managing senior leadership agendas, and partnering with key external stakeholders (e.g. investors, M&amp;A, government officials, strategic vendors) Maintain strong partnerships with internal stakeholders such as&nbsp; internal/external comms, talent partners, D&amp;B, FP&amp;A, legal and recruiting for org effectiveness Manage and maintain the security of the leader’s email inbox, in compliance with our code of ethics and data privacy, security and protection policies as requested by the Leader Represent the organization to internal and external stakeholders Act as a mentor for other admins (where applicable). This includes meeting with a mentee on a regular basis and providing guidance and sharing resources to support their growth and development Build effective relationships within Airbnb to serve as a catalyst around scheduling and or spontaneous inquiries/requests Your Expertise: 5+ years of relevant experience supporting senior level executives in an administrative capacity Previous experience in high growth environment strongly preferred Strong work ethic, proactive, exhibits positivity, professionalism, confidentiality and good judgment Outstanding verbal and written communication&nbsp; Ability to deal with conflict as well as give and receive feedback diplomatically&nbsp; Ability to navigate and thrive in ambiguity&nbsp; Incredibly organized and resourceful; able to juggle and multi-task, with an acute attention to detail and follow through Advanced presentation skills (Google Docs, Keynote, Excel) and grasp of current social networking systems Passion for trying, learning, improving, and sharing best practices Ability to remain calm and poised under pressure May be required to travel up to 25% &nbsp; Your Location: This position needs to be hybrid in the San Francisco office, as required by the business needs for the role. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$119,000&mdash;$140,000 USD

Executive Business Partner

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: Airbnb’s mission is to create a world where anyone can belong anywhere. Airbnb Payments team supports this mission by economically empowering Airbnb businesses and our global community of guests and hosts.&nbsp; The payouts team is a full stack team that is responsible for paying out to millions of hosts with tens of billions of dollars every year globally. The team is also responsible for all host payment engagement products including the host earnings dashboard, payment method management, account and financial services. The team’s vision is to make Airbnb the platform of choice by offering the payout ease, flexibility, and control hosts want while providing the financial services and insights that empower hosts to achieve their business goals. You will have the opportunity to collaborate with cross functional teams to design, build and launch products that help us to achieve our mission.&nbsp; A Typical Day:&nbsp; Architect and implement complex features, focusing on data-driven decision making and performance optimizations. Collaborate with other engineers and cross-functional partners across the organization to understand and prioritize technical requirements. Proactively grow knowledge of leading edge practices and trends involving workflow orchestration systems.&nbsp; Help define and improve coding standards, development processes and best practices. Your Expertise: 3+ years of experience in a hands-on full-stack engineering role building large-scale consumer-facing products. Bachelor’s and/or Master/PhD’s degree, preferably in CS, or equivalent experience. Fluency in frontend web technologies&nbsp; (e.g. Javascript/Typescript, React, Node.js, CSS and Graphql etc) Exposure to Java and/or Kotlin. Demonstrated expertise in backend systems within large-scale service-oriented architectures. Passionate about efficiency, availability, technical quality and system quality. Excellent communication and collaboration skills and the ability to work well within engineering organization and cross functions. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$157,000&mdash;$180,600 USD

Full-Stack Software Engineer, Payments Payouts

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: The Growth Marketing team at Airbnb is at the intersection of marketing, engineering and data science. Our work is imperative to driving the top line of the entire company. As Growth &amp; Influencer Marketing Operations Manager, you will play a critical role in leading and supporting Growth Marketing programs, including launching, scaling and managing a new social and influencer marketing program in France.&nbsp; The Difference You will Make: We are seeking a Growth &amp; Influencer Marketing Operations Manager to help us launch, grow and oversee a new Influencer Affiliates program.&nbsp; You will be responsible for end-to-end execution of this program within a specifically defined region.&nbsp; This is a hands-on role that will require direct management of up to 100+ influencer partners, along with tight integration and communication with internal stakeholders at Airbnb. In addition, you will drive Growth Marketing projects that deliver business impact working with cross-functional teams such as Brand Marketing, Design, Product and Engineering. We are seeking a candidate with a strong grasp of growth marketing channels, excellent project management skills, and meticulous attention to detail. The ideal candidate can design and manage scalable processes, has a deep understanding of social media, and excels at identifying top talent and best in class content. A Typical Day:&nbsp; Oversee the end-to-end execution of affiliate influencer marketing campaigns, from influencer casting and negotiations to briefing, deliverable tracking, and performance analysis, ensuring seamless implementation and impactful results Manage influencer agency for sourcing and recruiting influencers tailored to campaign objectives, ensuring maximum impact Evaluate each influencer’s program application to identify influencers who align with brand values, guidelines, and company policies Evaluate influencer content against internal criteria to ensure quality and alignment with brand standards Collaborate with the global and local marketing teams to write clear and concise campaign briefs that align with Airbnb’s global social strategy while addressing local business and marketing needs Establish and maintain strong relationships with affiliates and influencers through proactive engagement and mutual collaboration Negotiate partner terms and agreements with influencers to maximize brand visibility, ensure content quality, and deliver maximum value while adhering to budget constraints Track and analyze program performance through analytics dashboards, delivering comprehensive summaries and key metrics to stakeholders Monitor influencer activity to identify areas for improvement and optimize content performance Lead the delivery of strategic Growth Marketing projects across multiple workstreams and teams, monitor progress and communicate updates to partners and stakeholders.&nbsp; Maintain a data-driven approach through continual optimization and experiment. Your Expertise: Demonstrated success in growing and managing affiliate influencer programs, driving significant engagement and brand growth Good understanding of Growth Marketing channels (Search, Engagement, Media) 4+ years of related work experience, particularly in influencer and affiliate marketing programs Fluent in French and English Excellent communication, presentation and negotiation skills Preferably familiar with the France tech and tourism industry&nbsp; Strong organizational skills, with the ability to work autonomously while managing multiple projects simultaneously Hands-on experience with affiliate marketing platforms; Impact platform experience a plus Ability to manage multiple campaigns and projects simultaneously, meet deadlines, and prioritize tasks effectively Proficiency in analyzing data to measure campaign performance, identify trends, and implement data-driven decisions Solid knowledge of affiliate tracking technologies, attribution models, and experience in discussing these technologies with both internal and external stakeholders Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.How We'll Take Care of You: The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, benefits, and Employee Travel Credits.France Pay Range€74.000&mdash;€93.000 EUR

Growth & Influencer Marketing Operations Manager (6 month FTC)

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: Airbnb’s public policy team exists to further the interests of our community of hosts and guests with politicians, regulators, opinion leaders and others who shape the political and legal context for our business, helping them to understand the significant social and economic contributions of our platform. Across the EMEA region, we are engaged in well over a hundred local conversations and negotiations with governments big and small.&nbsp; We engage governments at local, regional and national levels directly and also use innovative advocacy and partnership strategies that actively involve our community and our stakeholders in making the case for fair, progressive home sharing rules and travel affordability.. A Typical Day:&nbsp; The Head of Government Affairs and Public Policy Campaigns (NEMEA), is responsible for developing and executing fully integrated policy strategic engagement plans in the region and leading the local team, under the direction of the Director of Public Policy and Campaigns, EMEA. The successful candidate will use all available strategies, informed by data and insights, that aims to protect and further the legitimacy of Airbnb and our community. Leadership and Empowerment: Your primary responsibility is team leadership - line managing an energetic, passionate and diverse group of campaign experts who deliver complementary strands of work to serve the overall strategy. You inspire others to get behind a common vision and you deploy first-rate organisational skills to ensure that your strategy is executed, targets are set, and projects are delivered, on time and on budget. You create and maintain an inclusive culture and ways of working for your team, in line with Airbnb’s Core Values, and you are committed to embracing diversity and fostering belonging. You are accountable for performance management and feedback, and also recruitment and succession planning. You empower members of your team to work on local and regional projects that develop their professional, operational and strategic skills.&nbsp; Strategy Development: You determine an appropriate strategy for each priority geography in the region, as determined through close collaboration with the business leader in the territory. You define the ultimate policy goals and priorities, and develop operational plans that deliver measurable progress towards those goals in partnership with your local team. These plans and strategies are always founded on high-quality insights and data analysis, and are well aligned with Airbnb’s global approach. You also develop these strategies in close collaboration with colleagues on the wider EMEA team who have expertise in the core campaign functions, and have a regional perspective on best practices and learnings.&nbsp; Communication and Accountability: You work with your local Airbnb Leadership (e.g. Country Manager, marketing lead, legal counsel, Comms, etc.) to align Government engagement and campaign plans with other critical business priorities and outcomes. You ensure that internal stakeholders understand the campaign strategy and plans, and that information is flowing smoothly to everyone with a “need to know”. You ensure that progress is being reported regularly, and that roadblocks and successes are being flagged appropriately. You are able to confidently communicate with senior leaders about your campaign’s priorities, to manage expectations where required and to coordinate with other teams to achieve greater goals.&nbsp; External Advocacy: you represent Airbnb at the most senior political levels in your geography, and with the media. You ensure that Airbnb builds and maintains relationships with the widest possible network of contacts in local, regional and national legislative, executive and administrative offices, and also with coalitions who can advance Airbnb’s advocacy initiatives.&nbsp; Your Expertise: At least 15 years experience working with complex political or regulatory issues in relevant business or non-governmental organisation, or in a political, governmental or regulatory context. Ideally, this experience has been built in travel, urbanism or technology. Ability to navigate a complex political or regulatory environment. Advanced knowledge of the political landscape and legislative processes in the UK, the EU and Middle East Africa, is essential.&nbsp; Ability to quickly get up to speed on complex technical and regulatory issues, and understand how these can be managed using a broad range of campaigning strategies; Senior leadership experience, with track record of managing, supporting and developing diverse multidisciplinary teams; Proven ability in core management skills - effective delegation, empowerment, performance management, coaching and talent development; Experience of managing complex projects with multiple stakeholders. Ability to multi-task by prioritizing work and coordinating required support across various functions to achieve project goals and objectives Excellent strategist, creative thinker and expert communicator (spokesperson) , with great interpersonal, writing and presentation skills;&nbsp; Self-starter with a good sense of humor and the ability to thrive in a fast moving and sometimes stressful environment. Candidates must speak fluent English. An additional European language would be an asset. You must submit your application in English. This role is located in London but can involve working from home, with frequent travel to countries in EMEA but also our global headquarters in San Francisco. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.United Kingdom Pay Range£120,000&mdash;£150,000 GBP

Head of Government Affairs and Public Policy Campaigns - Northern Europe, Middle East & Africa

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; We are looking for a Lead, Advanced Analytics to help Airbnb enable travel for our millions of guests and hosts on our platform. This role will sit under the Advanced Analytics family and support Product and Business leaders within our CS organization. The Difference You Will Make: Data thought partner to product and business leaders across marketplace teams through providing insights, recommendations, and enabling data-informed decisions.&nbsp;&nbsp; Drive day to day product analytics and create scalable data tools Identify pain points in traveling and hosting and work with product leadership to improve experiences for our guest and host community In addition, you will leverage Airbnb’s rich and unique data, state-of-art machine learning infrastructure, and other central data science tools to build and grow the measurement capacity within the organization. You will also be deeply involved in the technical details of the various systems we build, and will have the opportunity to collaborate with a strong team of engineers, product managers, designers and operations agents to achieve shared, cross-functional goals to help keep Airbnb’s community safe and trusted. A Typical Day:&nbsp; Lead and drive data-driven roadmaps for the CS working groups. Recommend actionable solutions backed by data and metrics to product problems, with the ability to effectively communicate with Product, Operations &amp; Engineering managers of varying technical levels Build the business insights &amp; reporting platform to detect and support the driving efficacy and efficiency of&nbsp; behaviors and product interfaces and processes across CS platform and contact center network&nbsp; Perform data modeling of the various entities and using tools &amp; frameworks for optimizing community and agent experiences&nbsp; Defining and evaluating key metrics in an unstructured problem space including measurement of the ML models that drive product development. Communicating a robust understanding of what moves these metrics and why Influence data-driven decisions across business verticals in day-to-day via business reviews, scorecards, self-serve portal, OKRs and planning among others Influence experimentation &amp; measurement strategies; conduct power analyses, define exit criteria, and use statistical models to improve inference. Your expertise in causal inference as well as passion for the subject matter will help you address this unstructured spac Your Expertise: 5+ years in industry experience and a degree (Masters or PhD is a plus) in a quantitative field (e.g., Statistics, Econometrics, Computer Science, Engineering, Mathematics, Data Science, Operations Research). Expert communication and collaboration skills with the ability to work effectively with internal teams in a cross-cultural and cross-functional environment. Ability to conduct rigorous analysis and communicate conclusions to both technical and non-technical audiences Experience partnering with internal teams to drive action and providing expertise and direction on analytics, data science, experimental design, and measurement Expert skills in SQL and expert in at least one programming language for data analysis (Python or R). Experience with non-experimental causal inference methods, experimentation and machine learning techniques, ideally in a multi-sided platform setting. Working knowledge of&nbsp; schema design and high-dimensional data modeling (ETL framework like Airflow) Ability to drive data strategies, with a central source of truth to impact business decisions Have experience supporting community support and/or have worked closely with operations teams Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list &nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$157,000&mdash;$185,000 USD

Lead, Advanced Analytics, CS Product

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; We are looking for an Advanced Analytics Lead to help Airbnb enable travel for our millions of guests and hosts on our platform. This role will sit under the Advanced Analytics family and support Product and Business leaders within our Trust organization. The Trust organization protects, guides, and mobilizes the creation and defense of trust in our community and on our platform.&nbsp; The Trust Experience Analytics team within Global Operations enables, facilitates, and streamlines integrated data-driven decision making across the Trust Product, Operations &amp; Policy organizations. The team is committed to operational excellence and community experience through a culture of problem-solving, guided by data and research. We inject quantitative measurements into our user journey, product defense and frictions, processes and implement objective indicators of success.&nbsp; The Difference You Will Make: You will be a part of a Trust product &amp; operations data squad composed of product managers, engineers, ops analysts, data analysts and data scientists designing and building scalable and robust products and systems to detect and support the mitigation of fraud activities across the entire platform (Account Integrity, Content Integrity, Financial Fraud, Safety, Identity etc.). You will both develop and support the creation of robust data insights through cross-functional partnerships, and will utilize and help to strengthen and improve the end-to-end trusted user journey (pre-trip, on-trip and post-trip). You will create data narratives and influence experimentation platforms to guide the seamless execution of new products, processes and systems, balancing the safety and expression needs of our community and business and operational challenges.&nbsp; In addition, you will leverage Airbnb’s rich and unique data, state-of-art machine learning infrastructure, and other central data science tools to build and grow the measurement capacity within the organization. You will also be deeply involved in the technical details of the various systems we build, and will have the opportunity to collaborate with a strong team of engineers, product managers, designers and operations agents to achieve shared, cross-functional goals to help keep Airbnb’s community safe and trusted.&nbsp; You are passionate about solving complex problems within the Trust &amp; Safety domain with data &amp; insights; adding a new perspective to existing solutions and making business decisions based on careful and thoughtful analysis You are highly proficient in building and analyzing analytical frameworks, statistical models and experimentation methods to establish and communicate causal relationships You are a storyteller who uses complex data and insights to frame narratives to bring others along the journey A Typical Day:&nbsp; Lead and drive data-driven product roadmap for the Trust - Safety &amp; Identity working groups. Recommend actionable solutions backed by data and metrics to product problems, with the ability to effectively communicate with Product &amp; Engineering managers of varying technical levels Build the business insights &amp; reporting platform to detect and support the mitigation of potential fraud behavior and actors across the Airbnb platform&nbsp; Perform data modeling of the various entities involved in the Trust creation and defense including hosts, guests, agents, and others using tools &amp; frameworks for optimizing community end-to-end journey by minimizing undesired frictions while introducing proactive product defenses on our platform&nbsp; Defining and evaluating key metrics in an unstructured problem space including measurement of the ML models that drive product development. Communicating a robust understanding of what moves these metrics and why Influence data-driven decisions across business verticals in day-to-day via business reviews, scorecards, self-serve portal, OKRs and planning among others Influence experimentation &amp; measurement strategies; conduct power analyses, define exit criteria, and use statistical models to improve inference. Your expertise in causal inference as well as passion for the subject matter will help you address this unstructured space Your Expertise: A minimum of 5+ years of industry experience in business analytics and a degree (Masters or&nbsp; PhD is a plus) in a quantitative field (e.g., Statistics, Econometrics, Computer Science, Engineering, Mathematics, Data Science, Operations Research).&nbsp; [Must have] Have experience supporting trust and safety team and/or have worked closely with policy, content moderation, or security teams Expert skills in SQL and expert in at least one programming language for data analysis (Python or R). Experience with&nbsp; non-experimental causal inference methods, experimentation and machine learning techniques,&nbsp; ideally in a multi-sided platform setting Working knowledge of&nbsp; schema design and high-dimensional data modeling (ETL framework like Airflow) Ability to work under conditions of ambiguity in a fast-growth, sometimes uncertain and complex environment - comfortable acting with minimal planning, direction, and supervision. You can identify issues both within and outside of your immediate scope, and propose solutions. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list &nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$157,000&mdash;$185,000 USD

Lead, Advanced Analytics, Trust & Safety

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The community you will join: As a Lead Experience Designer supporting international expansion initiatives, you will collaborate with cross-regional partners such as country managers, localization experts, researchers, product specialists, engineers, and data scientists to craft meaningful and inclusive products that empower guests and hosts around the world. Our design charter is to foster emotional connection with our community while keeping usability and accessibility as prime virtues. We practice inclusive design across the online and offline experiences we create. &nbsp; The difference you will make:&nbsp; As a Lead Experience Designer, you are an experienced practitioner who combines strong expertise in product localization with excellent design execution and storytelling skills. You will translate bold visions into thoughtful design solutions and deliver high-quality, end-to-end experiences for complex initiatives. You’ll be responsible for leading the design of international product experiences, market launches, or key partnerships. You will drive initiatives from research to execution across platforms and devices, ensuring quality, usability, and cultural relevance. The Lead Experience Designer is an individual contributor (IC) role reporting to a Design Manager. &nbsp; A typical day:&nbsp; Accountable for complex feature-level or initiative-level projects, leads regional/market launches or key partnerships — shape objectives, set the design approach, and deliver detailed execution with systematic thinking and craft excellence. Apply international perspectives to ensure solutions are locally relevant while consistent with Airbnb’s product and brand architecture. Partner with Country Managers, Product Managers, Engineers, Data Scientists, Researchers, and Localization Managers to define problems, map user flows, prototype interactions, and deliver experiences. Influence team-level decisions through clear design rationales and storytelling; help navigate ambiguity and solve complex design problems. Scope projects (in partnership with DPMs, PMs, and Engineers), contributing to design process definition and task allocation. Your expertise:&nbsp; Designer with 8+ years of experience. Experienced in leading feature-level initiatives and accountable for complex, high-impact projects. Skilled in navigating ambiguity, defining problems, and driving design solutions. Strong interaction and visual design skills with proven ability to raise the quality bar. Data-informed and user-centered: capable of turning insights into actionable design outcomes. Effective communicator with strong presentation and collaboration skills across disciplines. Experience in 0-to-1 initiatives or redesign of significant product areas within a mature design system. Solid understanding of business and technology constraints. English proficiency required; strong written and verbal communication skills. Exposure to diverse cultures and environments forming a global perspective is a plus.

Lead Experience Designer, International

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.About Airbnb Capability Center: Airbnb Capability Centre was set up in 2017 in Gurgaon. We provide specialized operational services which enable Airbnb's business and functions across the world. These include Finance Technology, Finance Shared Services, Analytics, Engineering, amongst other verticals.&nbsp; Our offices are home to multi-skilled teams with an insightful and deep understanding of our business and community. We're hospitable, fun and we welcome all with open arms.&nbsp; &nbsp; The Community you will join:&nbsp; Our small and extremely capable team of Gurgaon-based colleagues strive to make the impossible happen for our inbound and outbound travellers within this big and diverse market. ACC is providing varied services under Community Support thereby providing world-class customer experience to our customers. Besides this, ACC is also building deep capabilities for different verticals like Homes, Finance Technology Group, Finance Shared Services, Payments, Analytics, etc.&nbsp; The Difference You Will Make:&nbsp; As a Payments Operations Lead focused on Incident Management, you will establish and manage a Payments-specific incident management framework that complements Airbnb’s existing company-wide incident management and escalation processes. This role will ensure Payments incidents, issues, and escalations are captured, coordinated, and resolved with the speed, rigor, and regulatory nuance they require. You will act as the primary point of contact for Payments Operations incidents, issues, and escalations, working across global and regional teams to monitor performance, drive urgent remediation, and ensure compliance with regulated payment entity requirements. By coordinating escalations and embedding institutional learnings, you will play a critical role in strengthening the resiliency and reliability of Airbnb Payments. &nbsp; A Typical Day:&nbsp; Payments Incident Management Act as the single point of contact for Payments Operations incidents, issues, and escalations (excluding Tech Foundation incidents). Partner cross-functionally to develop and maintain a Payments Incident, Issues, and Escalation Management framework—defining how incidents, issues, and escalations are tracked, tiered, sized, escalated, and reported.&nbsp; Partner closely with Airbnb’s company-wide incident and escalation processes, ensuring Payments-specific obligations and nuances are integrated. &nbsp; Monitoring &amp; Escalation Continuously monitor daily Payments dashboards at the global and market level (transaction success, payout timeliness, third-party partner performance). Escalate material variances to Product, Engineering, Analytics, CS, or external providers as needed. Drive cross-functional resolution of incidents, issues, and escalations affecting hosts, guests, or partners. Regional &amp; Regulatory Nuances Collaborate with Regional Managers to remediate localized incidents, issues, and escalations (e.g., regulatory triggers, sanctions, or payout issues). Incorporate requirements of regulated payment entities into incident, issues, and escalation handling, ensuring compliance with SLA and reporting obligations. &nbsp;&nbsp;&nbsp;&nbsp;Continuous Improvement Capture learnings from incidents, issues, and escalations to propose updates to our global payment standards and operating procedures, SLAs, or SOPs that reduce recurrence. Use incident, issue, and escalation and performance data to highlight systemic issues and recommend improvements in resiliency, cost efficiency, and customer experience. Support adoption of new processes, ensuring cross-functional alignment. Success in this Role Looks Like. Payments Operations incidents are resolved faster, with clearer accountability and reduced escalations to senior leadership. High visibility dashboards and reporting exist for incidents, enabling proactive issue detection and rapid mobilization. Regulatory and entity-specific SLA obligations are consistently met, reducing compliance risk. Clear institutional learning loops exist, with incidents driving concrete improvements to policies, SLAs, and product capabilities. Payments Operations is regarded as a trusted escalation partner by Product, Engineering, Support, Legal, and Regional teams. &nbsp; Your Expertise:&nbsp; 8+ years of experience in payments operations, financial services, or incident / issue management. 5+ years in incident, issue, escalation management for operations Strong understanding of payments systems, payout flows, and partner dependencies. Demonstrated ability to manage complex, high-stakes escalations with urgency and precision. Experience working with regulated financial entities or in environments with strict SLA requirements. Strong analytical skills with the ability to turn performance data into insights and actions. Excellent cross-functional communication and collaboration skills. &nbsp; Our Commitment To Inclusion &amp; Belonging:&nbsp; Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

Lead Payments Operations,  Incident Management

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the Airbnb community as a Senior Specialist, Premium Support. The ideal candidate is flexible, hospitable, analytical, and committed to delivering the highest standards of service in English and in Spanish, spoken and written. Due to the nature of this position and hours of operation, the successful applicant will need to be based in British Columbia or Alberta. The Difference You Will Make: The Senior Specialist, Premium Support functions on the front line interacting directly with both customers &amp; internal stakeholders. As a Senior Specialist, Premium Support, you will be primarily responsible for providing end-to-end support to key members of our community experiencing an issue with their reservation, including but not limited to the Luxury segment. You will take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way. A Senior Specialist, Premium Support needs strong communication skills, problem-solving abilities, and customer service expertise. They will be expected to work in strong autonomy, being able to assess a case &amp; constantly looking for the right solution for both Host, Users and internal stakeholders. As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.&nbsp; &nbsp; &nbsp; A Typical Day:&nbsp; The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed.&nbsp; Complex case management: Provide the highest level of service to our community in each and every case, including handling the service’s most severe and urgent cases Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools Take end-to-end ownership of all assigned cases: ensuring a complete final resolution is reached based on workflows, management guidelines &amp; your own assessment of the case situation Become a subject matter expert in Airbnb policies and procedures Explains and simplify complex information, provide appropriate context, and address complex questions with confidence Ability to negotiate &amp; mediate between Host &amp; Guest in resolving the issues at hand on high-stake &amp; high-value reservations Proactively anticipate users expectations regarding case resolution and work towards the best outcome for all parties involved, thinking outside the box &amp; constantly looking for compromises Manage highly sensitive cases end to end that might include working cross functionally with Legal, Policy, other services, etc.&nbsp;&nbsp; Operate in full autonomy, making the decisions to follow or go outside of workflows to resolve our customers issues with the best outcome possible from both our community &amp; business expectations Combining efficiency with bespoke quality: Set the gold standard for performance for the service, providing consistently personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention Acts consistently impeccably in handling of customer-facing casework, personalizing communications and demonstrating the highest hospitality standards Drive cases to conclusion with a sense of urgency and without error, using strong judgment to make exceptions in ambiguous situations Participating in your team’s improvement: Leverage your functional operational knowledge to proactively lead the team to succeed Provide insights about community experience and continuous improvement opportunities to your Management Supports the simplification of complex processes and ways of working within the team Supports Management on initiatives as assigned, such as to drive performance improvements, supporting management on consultations, acting as an SME, etc. Supports onboarding of new employees Be a positive force in the team and help management drive &amp; land changes with the least frictions possible Willing to take on various tasks and responsibilities as needed (including moving teams) and&nbsp; showing openness to new challenges and a proactive approach to work Stakeholder engagement: You build and maintain strategic partnerships to achieve team or functional goals Demonstrates a high degree of flexibility, approachability, and integrity when resolving sensitive/complex issues relying on management when in doubt Write clearly and concisely, translating complex ideas to multiple audiences, and knowing which stakeholder needs to be consulted about what&nbsp; Build &amp; nurture relationships outside of your team You are on-call to handle emergency situations in the evenings &amp; weekends Inspire a culture where quality is a core principle. Your Expertise: 6+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts Hospitality experience is a plus, in particular working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred.&nbsp;&nbsp; Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly. Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs Your skills &amp; expertise World class interpersonal and communication skills, both written and spoken, including conflict resolution. Active listening skills Empathy and patience in dealing with customers, especially in high-pressure situations Excellent organizational skills, including prioritization, multitasking, attention to detail, and meeting goals and commitments Passion for delivering exceptional customer service and setting a high bar Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively Ability to adapt to new tasks and responsibilities as needed.&nbsp; Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments.&nbsp; Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team. Experience engaging with executive-level stakeholders, and demonstrated ability to explain complex ideas simply and clearly Able to assess risk accurately, understand level of urgency, exercise good judgment, and share the most pertinent information with stakeholders, including Executives Advanced computer skills, including Apple/Mac OS, Google Suite, and&nbsp; familiarity with CRM systems and the ability to quickly learn new tools Fluency in English and Spanish, spoken and written is required. Your Location:&nbsp;Due to the nature of this position and hours of operation, the successful applicant will need to be based in British Columbia or Alberta. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager.&nbsp; Our Commitment To Inclusion &amp; Belonging:&nbsp;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.Canada Pay Range$82,000&mdash;$96,000 CAD

Lead Specialist, Premium Support (Spanish)

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the Airbnb community as a Senior Specialist, Premium Support. The ideal candidate is flexible, hospitable, analytical, and committed to delivering the highest standards of service. The Difference You Will Make: The Senior Specialist, Premium Support functions on the front line interacting directly with both customers &amp; internal stakeholders. As a Senior Specialist, Premium Support, you will be primarily responsible for providing end-to-end support to key members of our community experiencing an issue with their reservation, including but not limited to the Luxury segment. You will take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way. A Senior Specialist, Premium Support needs strong communication skills, problem-solving abilities, and customer service expertise. They will be expected to work in strong autonomy, being able to assess a case &amp; constantly looking for the right solution for both Host, Users and internal stakeholders. As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.&nbsp; &nbsp; &nbsp; A Typical Day:&nbsp; The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed.&nbsp; Complex case management: Provide the highest level of service to our community in each and every case, including handling the service’s most severe and urgent cases Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools Take end-to-end ownership of all assigned cases: ensuring a complete final resolution is reached based on workflows, management guidelines &amp; your own assessment of the case situation Become a subject matter expert in Airbnb policies and procedures Explains and simplify complex information, provide appropriate context, and address complex questions with confidence Ability to negotiate &amp; mediate between Host &amp; Guest in resolving the issues at hand on high-stake &amp; high-value reservations Proactively anticipate users expectations regarding case resolution and work towards the best outcome for all parties involved, thinking outside the box &amp; constantly looking for compromises Manage highly sensitive cases end to end that might include working cross functionally with Legal, Policy, other services, etc.&nbsp;&nbsp; Operate in full autonomy, making the decisions to follow or go outside of workflows to resolve our customers issues with the best outcome possible from both our community &amp; business expectations Combining efficiency with bespoke quality:&nbsp;Set the gold standard for performance for the service, providing consistently personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention Acts consistently impeccably in handling of customer-facing casework, personalizing communications and demonstrating the highest hospitality standards Drive cases to conclusion with a sense of urgency and without error, using strong judgment to make exceptions in ambiguous situations Participating in your team’s improvement:&nbsp; Leverage your functional operational knowledge to proactively lead the team to succeed Provide insights about community experience and continuous improvement opportunities to your Management Supports the simplification of complex processes and ways of working within the team Supports Management on initiatives as assigned, such as to drive performance improvements, supporting management on consultations, acting as an SME, etc. Supports onboarding of new employees Be a positive force in the team and help management drive &amp; land changes with the least frictions possible Willing to take on various tasks and responsibilities as needed (including moving teams) and&nbsp; showing openness to new challenges and a proactive approach to work Stakeholder engagement:&nbsp;You build and maintain strategic partnerships to achieve team or functional goals Demonstrates a high degree of flexibility, approachability, and integrity when resolving sensitive/complex issues relying on management when in doubt Write clearly and concisely, translating complex ideas to multiple audiences, and knowing which stakeholder needs to be consulted about what&nbsp; Build &amp; nurture relationships outside of your team You are on-call to handle emergency situations in the evenings &amp; weekends Inspire a culture where quality is a core principle Your Expertise: 6+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts Fluent in both English and Spanish, with advanced proficiency in spoken and written communication in both languages Hospitality experience is a plus, in particular working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs World class interpersonal and communication skills, both written and spoken, including conflict resolution Active listening skills Empathy and patience in dealing with customers, especially in high-pressure situations Excellent organizational skills, including prioritization, multitasking, attention to detail, and meeting goals and commitments Passion for delivering exceptional customer service and setting a high bar Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively Ability to adapt to new tasks and responsibilities as needed Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team Experience engaging with executive-level stakeholders, and demonstrated ability to explain complex ideas simply and clearly Able to assess risk accurately, understand level of urgency, exercise good judgment, and share the most pertinent information with stakeholders, including Executives Advanced computer skills, including Apple/Mac OS, Google Suite, and&nbsp; familiarity with CRM systems and the ability to quickly learn new tools Your Location: Due to the nature of this position, the successful applicant will need to be based in Nevada to be able to conduct their work. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.&nbsp; Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$100,000&mdash;$115,000 USD

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; Airbnb creates opportunities for millions of hosts to build a business, develop connections with guests and hosts, and positively impact local communities. The strength of the global host community sets Airbnb apart. We keep hosts at the center of everything we do.&nbsp;The Airbnb Community team treats hosts as partners by fostering connection, supporting their development and success, and incorporating their feedback in our product and policies. The Difference You Will Make: Airbnb is seeking a strategic and detail-driven Learning Experience (LX) Content Production Lead to manage the end-to-end planning, creative production, and cross-functional delivery of educational content and experiences for Airbnb Hosts. This role sits at the intersection of creative design, production excellence, and program management. You’ll play a key part in defining and producing the systems, assets, and experiences that support host development across their journey—from onboarding and quality-building to long-term engagement and recognition. You’ll partner closely with content designers, learning strategists, product teams, marketing, and external vendors to orchestrate best-in-class educational tools at scale. If you’re energized by driving clarity from ambiguity, uniting creative and technical collaborators, and building learning ecosystems that drive action, this role is for you. A Typical Day:&nbsp; Lead end-to-end planning and execution for scalable host education content across mediums including in-product education, articles, workshops, toolkits, interactive experiences, and video. Ensure craft excellence that all final deliverables are grounded in insight, beautifully executed, and behaviorally effective.&nbsp; Build and manage production systems, timelines, release plans, and team workflows, ensuring that educational assets are delivered with high quality, on time, and within budget. Source and manage creative partners, junior designers, and vendors (e.g. photographers, videographers, producers, editors, localizers), defining scopes and managing them through execution. Collaborate with LX strategy leads, Host community, and cross-functional partners in product, marcom, legal, data and policy to ensure outputs are aligned to strategic goals and meet the needs of hosts.&nbsp; Translate learning objectives and strategic ideas into actionable production plans, connecting big-picture strategic intent with executional rigor. Lead the team in the creative production process across multiple stages from content ideation to prototyping and iteration to detailed, production execution of the highest quality. Oversee creative and art direction of education assets with XFN partners in marketing and brand. Ensure fidelity to brand, learning goals, and accessibility standards for a global audience throughout the production process. Manage and prioritize feedback from senior stakeholders and executive leadership, ensuring effective and timely communication. Drive continuous improvement of LX systems, tooling, and ways of working to ensure we scale education content globally and sustainably. Your Expertise: 12+ years of experience in program management, creative production, or content operations—ideally in tech, education, or media environments. Proven experience managing multiple complex creative or educational content programs with many moving parts, partners, and deadlines. Deep fluency in content production processes across a range formats including workshops, classes, instructional videos, graphics, interactive experiences, and digital toolkits. Technical and operational fluency in working with delivery partners in scaled ops, CMS and LMS tools, generative AI tools, and localization. Exceptional communicator, project steward, and decision-maker—calm under pressure, clear on priorities, and tuned in to team health. Highly organized, detail-obsessed, hands-on leader known for managing processes that ensure projects run successfully and result in the highest level of craft across all outputs.&nbsp; Experience in behavior change, learning sciences, adult learning, or product education is a strong plus. Familiarity with Airbnb’s brand and Host community—or similar peer-to-peer platform audiences—is a bonus. Figma expertise preferred. A current portfolio of work is required for each applicant. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list &nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$188,000&mdash;$235,000 USD

Learning Experience (LX) Content Production Lead

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; Airbnb’s Legal team embodies the company’s innovative, forward-thinking spirit. At the frontier of the new sharing economy, Airbnb is breaking new ground in matters of policy, law, and government relations. Where some see obstacles, we see the opportunity to find creative, practical solutions, right at the cutting edge. Our adventurous, fast-moving legal team is committed to building a team of talented, collaborative and self-motivated legal professionals across the globe who believe in Airbnb’s mission and leading as a 21st century company.&nbsp; Airbnb’s Legal Department is a global team that will require working with diverse international colleagues around the world. The successful candidate will be someone who is adaptable, collaborative and embodies Airbnb’s Core Values. Candidates will be required to approach complex legal issues with a balance for local and global perspectives, while being adaptable to cultural differences and nuances. A genuine and demonstrated interest in Airbnb and a commitment to ethics, integrity and fostering a workplace that emphasizes diversity and belonging is a must. The Difference You Will Make: We are looking for a bright and talented attorney to join our EMEA legal team as Counsel, supporting a broad range of legal matters for Spain and Portugal. While the role will have a particular focus on regulatory issues and litigation, you will also serve as the primary legal point of contact, providing guidance across a wide array of legal topics as they arise. We’re seeking someone who is passionate about Airbnb and travel, and who exercises sound judgment in balancing legal risk with business strategy. You should be able to work independently in a fast-paced and demanding environment and have a proven ability to quickly master new areas of law. We value adaptability and collaboration, and we’re looking for someone who can navigate ambiguity and shifting priorities with flexibility, patience, and poise. Based in our Barcelona office, you will be a key member of the EMEA legal team and will report to the Senior Counsel for Spain &amp; Portugal. A Typical Day Provide effective, business-focused, day-to-day legal advice to all our business teams on a broad range of issues, including EU and regulatory compliance, litigation, consumer rights, e-commerce laws and intellectual property. Deliver clear, practical guidance that enables our business partners to achieve their objectives while mitigating legal risk and prioritizing the interests of our community. Collaborate effectively with colleagues accross EMEA and globally to ensure consistent, aligned legal advice. Proactively draft, review and refine internal processes, policies and workflows. Instruct and manage outside counsel&nbsp; as needed, ensuring the delivery of cost-effective, business-orientated legal advice. Stay up to date on legal and regulatory developments affecting Airbnb’s businesses. Travel domestically and internationally as required, including occasional travel to the United States. Build and maintain strong relationships to establish yourself as a trusted partner to key stakeholders. Clearly communicate legal risks and mitigation strategies to both legal and non-legal audiences, considering regulatory and other relevant factors. Your Expertise Spanish Degree in Law with a strong academic record and/or demonstrated record of success as a practicing lawyer. A minimum of 6+ PQE, with relevant experience in a law firm handling regulatory and/or litigation matters. Experience in an in-house legal department is a plus.&nbsp; Qualified to practice in Spain. Additional qualifications in another EU or common law jurisdiction are a strong plus. Native Spanish speaker with fluency in English (both written and oral) is essential. Fluency in additional languages (i.e Catalan) is a strong plus. Excellent organizational and analytical skills Strong oral and written communication skills Intellectually curious, open-minded, adaptable, comfortable with ambiguity and risk, and energized by dynamic change Proactive in identifying when action is needed and capable of proposing well-reasoned solutions Comfortable navigating a fluid regulatory landscape and skilled at identifying both risk and opportunities as laws evolve. Able to deliver&nbsp; realistic legal risk assessments in areas of responsibility Able to inspire trust, build strong relationships quickly, and earn the confidence and cooperation of business partners Capable of working both collaboratively and autonomously, with minimal supervision, while managing competing priorities and interdependencies in a fast-paced environment High level of integrity, professionalism, intellectual curiosity, sense of humor and a genuine willingness to grow. Your Location: Strong preference for the role to be based in Barcelona, though other locations within Spain may be considered -&nbsp; particularly those within reasonable commuting distance to either Barcelona or Madrid. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.Spain Pay Range€74.000&mdash;€93.000 EUR

Legal Counsel, Spain & Portugal

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The community you will join: Airbnb is seeking a full-time Legal Intern to join the Legal team supporting the Australia region for a 6-8 week period during the universities’ summer/ end-of-year break (January 2026 - February 2026). The length and timing of the internship may be flexible, depending on the successful candidate’s schedule.&nbsp; Airbnb’s Legal team embodies the company’s innovative, forward-thinking spirit. At the frontier of the sharing economy, Airbnb is breaking new ground in matters of policy, law, and government relations. Where some see obstacles, we see the opportunity to find creative, practical solutions, right at the cutting edge. Our adventurous, fast-moving legal team is committed to building a team of talented, collaborative and self-motivated legal professionals across the globe who believe in Airbnb’s mission and leading as a 21st century company.&nbsp; This internship is right for you if you are currently enrolled in a law degree at an accredited law school and have a strong interest in learning about in-house legal practice and working in the tech industry.&nbsp; &nbsp; &nbsp; The difference you will make: As an intern, you’ll be integrated into a team where you’ll contribute to challenging projects and assist with a variety of legal tasks. Your manager, team, and our incredible employee community will strive to be superhosts to you during this internship. We provide the support, mentorship, fun, and real world experience needed to accelerate your learning and make a real impact on our product, as Airbnb revolutionizes connection, belonging, and travel. &nbsp; A typical day: You will assist with various tasks and projects, including: Assisting the Australia legal team to support a variety of legal functions, which may include: marketing, communications, policy, product, privacy, employment, corporate and litigation and disputes Legal research and analysis on a range of issues, including using legal databases and online resources to find relevant case law, regulations and commentary Attending internal legal meetings and meetings with other business units Undertaking legal administrative tasks Special projects to be determined based on the team’s needs and the intern’s interests &nbsp; Your expertise: Applicants should be enrolled in an undergraduate or postgraduate law degree in an accredited law school.&nbsp; Intellectually curious, open-minded and adaptable. Highly collaborative, with excellent communication and listening skills. Adaptable individual possessing high integrity, good judgment, a sense of humor and a love for fun and adventure.&nbsp; Work authorisation for employment in Australia is required - visa sponsorship is unavailable. &nbsp; Your location: This position is hybrid/on-site and requires eligible candidates to either reside in Sydney or be able to attend the Sydney office in Surry Hills for at least one week during the internship. You must have valid work authorization for Australia, as relocation assistance and work sponsorship are not available for this role. &nbsp; Our commitment to inclusion &amp; belonging: Airbnb is committed to working with the best and brightest people from a diverse talent pool. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or a reasonable accommodation during the application and recruiting process, please contact us at: reasonableaccommodations@airbnb.com. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Legal Intern, Australia

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.&nbsp; The community you will join: Airbnb is seeking a Legal Intern to join the Brazil legal consulting and Litigation teams for a 24-month internship. Airbnb’s legal team embodies the company’s innovative and entrepreneurial spirit. At the frontier of the sharing economy, Airbnb is breaking new ground in matters of policy and law around the world. Where some see obstacles, we see opportunities to find creative and practical solutions. We’re an adventurous, fast-moving group. This internship is right for you if you are a law student (bachelor) with a proactive attitude, strong organization skills, willingness to learn, and embrace adventures in a fast paced environment.&nbsp; Airbnb is committed to supporting students from underrepresented backgrounds in law and tech. We are looking for candidates who identify as black and highly encourage them to apply. &nbsp; The difference you will make: As an intern, you’ll be integrated into a team where you’ll contribute to challenging projects. Your manager, team, and our incredible employee community will strive to be superhosts to you. We provide the support, mentorship, fun, and real world experience needed to accelerate your learning and make a real impact on our product, as Airbnb revolutionizes connection, belonging, and travel. Your assigned projects will depend on the department’s needs and your interests. You will have the opportunity to work closely with the Litigation team of Airbnb Brazil to support a variety of litigation functions. &nbsp; A typical day: The intern will support the Brazil Litigation team in: Managing summonings from judicial and administrative cases and extrajudicial notices; Monitoring judicial and administrative cases, gathering data to support Airbnb's defenses and updating Airbnb's internal systems with information about judicial and administrative cases; Managing outside counsel work and consumer litigation cases; Drafting reports and responses to judicial and administrative requests Participating on the Litigation Team's projects, besides collaborating on daily basis workflows. &nbsp; Your expertise: Current second or third year law school student Intermediate/advanced proficiency in the English language is a plus, but not a requisite Interpersonal skills with an interest in building relationships and collaborating across the company Adaptable and able to adjust plans and manage changes effectively Able to prioritize tasks, meet deadlines, and handle multiple projects simultaneously Strong interest in learning about in-house legal practice Previous experience in the litigation practice is a plus but not required Must be able to provide Airbnb with an internship agreement from your university to be hired as an intern &nbsp; Your location: Due to the nature of this position, the successful applicant will need to be based in São Paulo for in-person meetings and collaboration. Additionally, you must have work authorization for Brazil to be eligible.&nbsp; &nbsp; Our commitment to inclusion &amp; belonging: Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or a reasonable accommodation during the application and recruiting process, please contact us at: reasonableaccommodations@airbnb.com. &nbsp; Please submit all application materials in English.How We'll Take Care of You: Our job titles may span more than one career or degree level. The base pay range shown below is monthly, is subject to change and may be modified in the future. This role may also be eligible for benefits.Brazil Pay RangeR$36.000&mdash;R$36.000 BRL

Legal Intern, Brazil

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.Airbnb a pris le jour en 2007 lorsque deux Hôtes ont accueilli trois invités dans leur maison de San Francisco, et compte depuis lors plus de 4 millions d'Hôtes qui ont accueilli plus d'un milliard d'invités dans presque tous les pays du monde. Chaque jour, les Hôtes proposent des séjours et des expériences uniques qui permettent aux invités de se connecter de manière plus authentique aux communautés. La communauté que vous rejoindrez :&nbsp; Personne ne peut lancer un mouvement mondial tout seul. Il faut toute une équipe pour réaliser de grandes choses. Airbnb aide tout le monde à se sentir chez soi, partout. C'est la plus grande entreprise d'hébergement au monde axée sur la communauté. Chaque jour, on connecte des milliers de voyageurs et d'hôtes en ligne, ce qui nous permet de faire vivre des expériences significatives dans le monde réel. On aide les gens à vivre comme des gens du coin dans des endroits inconnus tout en brisant les barrières culturelles et en rassemblant le monde.&nbsp; Vous vous réveillez tous les matins en vous demandant comment vous pouvez contribuer à la création d'une expérience vraiment locale qui ravira les utilisateurs du monde entier? Aimez-vous travailler avec des équipes techniques, de contenu, de conception et de marketing? Voulez-vous faire partie de l'une des équipes qui travaillent activement à donner vie à la mission d'Airbnb, où chacun peut se sentir chez soi, ailleurs? Aimez-vous travailler dans une entreprise dynamique et en pleine croissance où on a du plaisir? Aimez-vous travailler dans une équipe multiculturelle? Aimez-vous être responsable de la stratégie de localisation pour votre marché? Si vous avez répondu oui à toutes les questions ci-dessus, on est intéressés. L'équipe de localisation d'Airbnb est à la recherche d'un·e responsable de la localisation d'expérience. La différence que vous ferez : Airbnb s'attend à la plus grosse reprise des voyages du siècle avec la fin de la pandémie de COVID-19 dans le monde et la réouverture complète des voyages internationaux. Airbnb se réinvente en raison de son introduction en bourse et du monde post-pandémique. La stratégie marketing et produit d'Airbnb a évolué et devient de plus en plus sophistiquée et exigeante. En conséquence, l'équipe de localisation a grandi rapidement avec l'entreprise et a constamment évolué et augmenté notre portée, notre impact et notre influence.&nbsp; Chez Airbnb, la localisation est passée de la gestion traditionnelle de la traduction à un moteur clé de la croissance internationale. Notre équipe collabore avec les équipes de lancement pour tous les contenus, en lançant des fonctionnalités de produits de base complexes comme le Translation Engine, un service de traduction automatique spécialisé adapté au contenu généré par les utilisateurs. En tant que responsable de la localisation, vous jouerez un rôle central dans nos efforts d'expansion internationale, une priorité absolue pour Airbnb. Vous rejoindrez l'équipe de direction principale de votre région, façonnant les initiatives locales et adaptant les stratégies mondiales pour répondre aux besoins du marché. Votre rôle consistera non seulement à piloter la stratégie linguistique, mais aussi à favoriser la collaboration avec les parties prenantes internes et les partenaires externes pour créer des produits internationalisés qui sont bien adaptés aux publics locaux. Les responsables de la localisation agissent en tant qu'experts linguistiques et culturels en collaborant avec les équipes locales pour élaborer une stratégie visant à stimuler la croissance de l'entreprise, en adaptant et en développant des produits et des services qui répondent aux besoins locaux. Vous devez porter le ton, le style et la voix d'Airbnb, ainsi que garantir la qualité et l'excellence dans votre langue. En tant que responsable de la localisation, vous êtes non seulement passionné·e par les langues et les cultures, mais aussi par l'idée d'offrir à nos utilisateurs une expérience native sur toutes les plateformes. Si vous voulez façonner le monde de l'économie de partage, Airbnb est l'endroit idéal. On travaille dur, on rit beaucoup, on échange sans arrêt et on vit ensemble des moments inoubliables. Une journée typique :&nbsp; Le rôle et la responsabilité du responsable de la localisation d'Airbnb vont au-delà de l'objectif traditionnel d'assurer la qualité du contenu traduit: Travailler en étroite collaboration avec le directeur national, le directeur du marketing, le conseiller juridique, le directeur des opérations commerciales, des politiques et des communications pour élaborer des stratégies commerciales qui s'alignent aux objectifs d'Airbnb sur votre marché. En plus d'être l'expert·e linguistique et culturel·le de la région ou du marché, partager de manière proactive la feuille de route et le but derrière les mises à jour de produits pour utiliser et adopter la stratégie mondiale dans le marché cible.&nbsp; Identifier et comprendre les attentes du marché en élaborant des stratégies linguistiques qui offrent aux utilisateurs une expérience authentique au Canada. Fournir une expertise linguistique et culturelle dans l'élaboration d'une stratégie pour stimuler la croissance internationale, en influençant de manière proactive les parties prenantes pour offrir la meilleure expérience utilisateur possible à la communauté mondiale. Mener et diriger la localisation des noms de produits et des textes créatifs en impliquant et en représentant les équipes locales pour bien établir la marque Airbnb sur les marchés internationaux. Lancer et mener des conversations avec les équipes centrales et locales pour influencer les changements de produits afin de répondre aux besoins du marché. Chercher activement à connaître les besoins des utilisateurs internationaux d'Airbnb en collaboration avec l'équipe de recherche et d'analyse des consommateurs. Comprendre les défis du processus de localisation et diriger les initiatives d'amélioration de la qualité de la localisation au niveau de la langue et de l'équipe. Optimiser la stratégie pour atteindre l'excellence en matière de qualité de localisation sur toutes les plateformes.&nbsp; S'assurer que les fournisseurs de traduction et d'assurance qualité offrent un service de haute qualité conforme aux standards d'Airbnb. Évaluer les indicateurs des fournisseurs pour identifier les problèmes ou les tendances et apporter des améliorations. Coordonner les remarques linguistiques des utilisateurs et des employés d'Airbnb. Élaborer et maintenir des standards et des lignes directrices linguistiques et culturelles. Collaborer à la rédaction de contenu pour les initiatives de marketing. Travailler avec les responsables des programmes de localisation et les responsables de l'assurance qualité linguistique pour s'assurer qu'on offre des produits de qualité supérieure à l'international. Votre expertise : Plus de 8&nbsp;ans d'expérience en localisation de produits avec une expérience avérée en stratégie de localisation dans les lancements internationaux, ainsi qu'en gestion de la qualité linguistique et de la localisation de contenu. Maîtrise de l'anglais et connaissance du français canadien (langue maternelle) obligatoire. Expérience dans l'élaboration de stratégies de marché fondées sur des études de marché approfondies et l'analyse de données. Forte capacité à collaborer entre les fonctions et à faire avancer les partenariats et les initiatives. Capacité à faire preuve d'initiative et à travailler de manière autonome, ainsi qu'à mener des initiatives à un niveau stratégique. Expérience exceptionnelle en gestion de projet et de programme, en gestion de partenaires et de parties prenantes, avec une expérience de travail au sein d'équipes interfonctionnelles dans différents fuseaux horaires. Excellente capacité à gérer de multiples et diverses parties prenantes à travers les entreprises et les niveaux de direction avec d'excellentes compétences en communication et en présentation. Expérience démontrant une capacité à prendre des initiatives, à se motiver, à obtenir des résultats et à assumer ses responsabilités. Capacité à travailler à la fois aux niveaux stratégique et tactique, avec une expérience avérée de la mise en œuvre dans des environnements complexes. Capacité à établir des priorités et à gérer des demandes contradictoires. *Envoyez votre resume/CV en anglais* Votre emplacement : En raison de la nature de ce poste, le candidat retenu devra être basé au Canada pour pouvoir effectuer son travail. Actuellement, les employés peuvent être situés dans : la Colombie-Britannique, l’Ontario, le Québec, l’Alberta ou le Saskatchewan. Cette liste est continuellement mise à jour, veuillez vérifier avec nous si les provinces dans lesquelles vous vivez figurent sur la liste. Si votre poste est employé par une autre entité Airbnb, votre recruteur vous informera des provinces dans lesquelles vous êtes éligible pour travailler. Notre engagement envers l’inclusion et l’appartenance : Airbnb s'engage à travailler avec le vivier de talents le plus large possible. Nous pensons que la diversité des idées favorise l’innovation et l’engagement, et nous permet d’attirer des personnes créatives et de développer les meilleurs produits, services et solutions. Toutes les personnes qualifiées sont encouragées à postuler. Nous nous efforçons également de proposer un processus de candidature et d'entretien inclusif pour les personnes handicapées. Si vous êtes un candidat handicapé et avez besoin d'aménagements raisonnables pour soumettre une candidature, veuillez nous contacter à l'adresse : raisonnableaccommodations@airbnb.com. Veuillez inclure votre nom complet, le poste pour lequel vous postulez et les aménagements nécessaires pour vous aider dans le processus de recrutement.&nbsp; Nous vous demandons de nous contacter uniquement si vous êtes un candidat dont le handicap vous empêche de remplir notre candidature en ligne.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.Canada Pay Range$91,000&mdash;$107,000 CAD

Localization Manager, Canada

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; No global movement springs from individuals. It takes an entire team united behind something big. Airbnb helps anyone belong anywhere as the world’s largest community-driven hospitality company. Every day, we connect thousands of guests and hosts online, leading to meaningful experiences in the real world. We’re helping people live like locals in parts unknown while breaking down cultural barriers and bringing people together.&nbsp; Do you wake up everyday asking yourself how you can impact the creation of a truly local experience that delights global users? Do you love working with content, design, marketing and engineering teams? Do you want to be part of one of the teams that is actively working on bringing to life Airbnb’s mission, where everyone can belong anywhere? Do you love to work in a fast-paced, fun, fast-growing company? Do you like to work in a multicultural team? Do you love owning the localization strategy for your market? If you answered yes to all the questions above, we would love to talk to you, as the Localization team at Airbnb is looking for an experienced Localization Manager, Canada. The Difference You Will Make: Airbnb is expecting the biggest travel rebound of the century with COVID receding world wide and fully reopening cross-border travel. Airbnb has been reinventing itself as a consequence of IPO and the post pandemic world. Airbnb Marketing and Product strategy has evolved and is becoming more sophisticated and demanding. As a consequence the Localization team has been growing fast with the company and steadily evolving and increasing our scope, impact and influence.&nbsp; At Airbnb, Localization has transformed from traditional translation management into a key driver of international growth. Our team partners with launching teams across all content, spearheading complex core product capabilities like the Translation Engine—a specialized machine translation service tailored for user-generated content. As a Localization Manager, you will be pivotal in our international expansion efforts, a top priority for Airbnb. You will join the core leadership team in your region, shaping local initiatives and adapting global strategies to meet market needs. Your role will encompass not only driving language strategy but also fostering collaboration with internal stakeholders and external partners to create internationalized products that resonate with local audiences. Localization Managers serve as the linguistic and cultural expert in collaborating with local teams to develop strategy to drive business growth - adapting and developing product and services that meet local needs. You are the guardians of Airbnb’s tone, style, and voice, and the enforcers of quality and excellence in their languages. As a Localization Manager, you're not only passionate about languages and cultures, but also about giving our users a native experience across all platforms. If you want to shape the world of the sharing economy - Airbnb is the place to be. We work hard, we laugh a lot, we brainstorm nonstop, and we give the best high-fives in town. A Typical Day:&nbsp; Airbnb’s Localization Manager role and responsibility goes beyond the traditional focus of ensuring quality of translated content:&nbsp; Partner closely with Country Manager, Marketing Manager, Legal Counsel, Business Operations, Policy and Communications Manager to devise business strategies that align with Airbnb’s goals in your market In addition to being the linguistic and cultural expert for the region/market, proactively share roadmap and intent behind product updates to utilize and adopt global strategy to the target market&nbsp; Identify and understand market expectations, crafting language strategies that offer users an authentic native experience in Canada Provide linguistic and cultural expertise in developing strategy to drive international growth, proactively influencing stakeholders to deliver the best possible user experience to the global community Own and drive localization of Product naming and Creative copies, engaging and representing local teams to build Airbnb’s brand in international markets Initiate and drive conversations with central and local teams to influence product changes to support market needs Actively research the needs of Airbnb international users in collaboration with Consumer Insights and Research team Understand challenges in the localization process and lead localization quality improvement initiatives at the language and team level Take ownership of the strategy to help achieve excellence in localization quality across all platforms&nbsp; Ensure translation and QA vendors deliver high quality service that align with Airbnb’s standards. Assess vendor metrics to identify issues or trends, and drive improvements Coordinate language feedback from both users and Airbnb employees Develop and maintain linguistic and cultural standards and guidelines Support content copywriting for marketing initiatives Work with Localization Program Managers and Linguistic QA Managers to ensure we ship top quality products internationally Your Expertise: 8+ years in product localization with a proven track record of owning localization strategy in international launches addition to managing language quality and content localization Fluency in English and native knowledge of Canadian French is a must Experience in building market strategies informed by thorough market research and data analysis Strong capability to collaborate across functions, driving partnerships, and initiatives forward Ability to show initiative and work independently, and drive initiatives at a strategic level Outstanding experience in project/program management, partner/stakeholder management, with experience working across cross-functional teams and time-zones Excellent ability to manage multiple and diverse stakeholders across businesses and leadership levels with excellent communication/presentation skills Track record of being a self-starter, self-motivated and outcome-oriented individual who seeks ownership and accountability Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments Must be able to prioritize and manage conflicting demands *Please submit your resume/CV in English* Your Location:&nbsp;This position is Canada - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a province where Airbnb Canada, Inc. has a registered entity. Currently we can hire in the following provinces: Ontario, British Columbia, Quebec, and Saskatchewan. This list is continuously evolving, so please check back with your recruiter on what provinces you are eligible to work from. Our Commitment To Inclusion &amp; Belonging:&nbsp;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.Canada Pay Range$91,000&mdash;$107,000 CAD

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; Community Support (CS) has become a key driver of enabling Airbnb's core business. Community Support Engineering is responsible for the world-class technology, architecture, and solutions that powers CS at Airbnb. The products and capabilities we build enable our guests and hosts, CS agents, and operations teams around the world. Your work on CSP will impact our global team of support ambassadors and help ensure our guests and hosts have an amazing experience on Airbnb 24/7 and 365 days a year. This is an opportunity to be accountable for the team that owns a critical set of applications and tools that empower Airbnb's Global Community Support organization. The Difference You Will Make: Lead engineering planning and delivery of a wide range of new and improved features and capabilities powering Airbnb’s adherence to global policy, response to real world disruptive events (earthquake, severe weather, power outage, etc.), and process workflows.&nbsp;&nbsp; Build a strong and diverse team capable of turning ambitious product visions into a polished reality. Nurture a culture of technical quality from design, through code review, to production. Work closely with product managers, designers, and other engineering leaders to plan and deliver a wide range of new and improved features and capabilities. Mentor and empower senior ICs to grow their impact beyond individual contributions, creating opportunities for them to lead technical initiatives that span across platforms and organizations. A Typical Day:&nbsp; Work with product, design, and other stakeholders to define, prioritize, and execute the roadmap. Work with engineers to plan, sequence, make tradeoffs, and deliver new features and platform capabilities. Nurture a culture of technical quality from design, through code review, to production. Understand the state of our systems to determine where investment may be needed to maintain system health and build for long-term success.&nbsp; Coach exceptional engineering talent in one-on-ones to understand underlying motivations and dynamics. Your Expertise: 3-5+ years of hands-on experience managing an engineering team and 9+ years of relevant software development industry experience in a fast paced tech environment. Experience leading, building, and shipping initiatives with high business impact. Strong product and design instinct, proven experience shipping delightfully designed experiences. Experience building and shipping AI/ML driven end user features. Excellent communication and collaboration skills. Proven experience working with many engineering teams, cross functional partners, and influencing decisions from a wide variety of stakeholders. Flexible in leadership style, can adapt to a variety of ways of working depending on the situation. Creating a strong culture of operational excellence with focus on raising the bar for quality, reliability, and availability. Solid judgment in making tradeoffs to balance short-term business needs with long-term technical quality. Experience fostering an inclusive and engaging team environment. Able to identify, retain, grow, and acquire critical talent. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$204,000&mdash;$255,000 USD

Manager, Engineering - Community Support Engineering

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: The Airbnb Hotels organization, which includes HotelTonight, is a fun, entrepreneurial, start-up team where you can have outsized impact. Simplicity is at the core of our products. We pride ourselves on delivering the smoothest and most intuitive hotel booking experience. For hotels, we make it easy to drive incremental bookings so they can focus on the craft of hosting. We aspire to facilitate hotel discovery and serendipity at scale, benefitting guests and hotel partners. The Difference You Will Make: Lead engineering planning and delivery of a wide range of new and improved features and capabilities powering Airbnb’s Hotels line of business.&nbsp;&nbsp; Build a strong and diverse team capable of turning ambitious product visions into a polished reality.&nbsp;&nbsp; Nurture a culture of technical quality from design, through code review, to production. Work closely with product managers, designers and other engineering leaders to plan and deliver a wide range of new and improved features and capabilities. Mentor and empower senior ICs to grow their impact beyond individual contributions, creating opportunities for them to lead technical initiatives that span across platforms and organizations. A Typical Day:&nbsp; Work with product, design and other stakeholders to define, prioritize and execute the roadmap. Work with engineers to plan, sequence, make tradeoffs and deliver new features and platform capabilities. Nurture a culture of technical quality from design, through code review, to production. Understand the state of our systems to determine where investment may be needed to maintain system health and build for long-term success.&nbsp; Hire and coach exceptional engineering talent, spending lots of time one-on-one to understand underlying motivations and dynamics. Your Expertise: 3-5+ years of hands-on experience managing an engineering team and 9+ years of relevant software development industry experience in a fast paced tech environment. Strong expertise in building large-scale backend systems and experience in user facing features. Strong product and design instinct, previous proven experience building delightfully designed experiences. Excellent communication and collaboration skills. Proven experience working with many engineering teams and cross functional partners. Flexible in leadership style, can adapt to a variety of ways of working depending on the situation. Experience leading and shipping large initiatives with high business impact. Creating a strong culture of operational excellence with focus on raising the bar for quality, reliability and availability. Good judgment in making tradeoffs to balance short-term business needs with long-term technical quality. Strong communication skill and ability to influence decisions from a wide variety of stakeholders. Experience fostering an inclusive and engaging team environment. Able to identify, retain, grow and acquire critical talent. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$204,000&mdash;$255,000 USD

Manager, Engineering - Guest & Host

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join Within Airbnb’s Community Support (CS) organization, the Content &amp; Knowledge Management (CKM) team is dedicated to empowering millions of people—guests, hosts, agents, and other stakeholders—by making accurate, authoritative, and engaging information accessible whenever, wherever, and however it adds the most value. The Help Center and self-solve content team is a key CS and CKM pillar, one that’s pivotal in powering, organizing, and evolving our public-facing support experiences. This team often gives voice to the initial responses our community members receive when they seek answers and assistance along their Airbnb journeys. Our culture values curiosity, empathy, and strategic vision. You’ll be part of an environment that moves quickly, embraces experimentation, and celebrates transformative solutions that make support simpler, smarter, and more inclusive for the global Airbnb community. The Difference You Will Make In this role, you will influence the quality and effectiveness of Airbnb’s Help Center and other surfaces where our community can self-serve their information needs at scale. You’ll lead a talented team of content creators and strategists, driving analytics-backed development of content frameworks, information architecture, and innovative approaches to content generation, delivery, and discovery. As a member of the CKM leadership team, you’ll partner with experts in internal knowledge, agent communications, AI and tooling, and taxonomy—as well as other key allies in CS and beyond—to ensure our public help resources are comprehensive, consistent, and seamlessly connected with our broader Airbnb ecosystem. This role is critical to unlocking the full potential of self-service support worldwide. You and your team will manage stakeholder relationships across Product, Engineering, Design, Insights, Localization, Legal, Operations and other teams to identify requirements, inform approaches, and deliver results. Through your leadership, you’ll empower employees and users to resolve their needs independently, reduce friction, increase loyalty, and help shape the future of service at Airbnb. Responsibilities Lead, mentor, and develop the Help Center content team to deliver world-class self-service support experiences for Airbnb’s global community. Shape the strategic vision, goals, and key performance indicators for Help Center content; drive team accountability for outcomes aligned to Airbnb’s business and customer service priorities. Collaborate effectively with cross-functional partners to evolve self-service content, its supporting architecture, and strategies for delivery and discovery. Champion data-driven content and user experience decisions utilizing analytics, insights, and experimentation to measure impact, identify gaps, and drive continuous improvement. Oversee content planning, production, and governance—ensuring quality, accuracy, consistency, and brand alignment across all public-facing support materials maintained by the team. Evaluate and rationalize technical and operational enhancements, coordinating projects to advance search, navigation, accessibility, consumability, and internationalization. Build frameworks and scalable processes for authoring, editing, reviewing, organizing, and optimizing, enabling global operational excellence. Represent the Help Center team in strategic and executive-level conversations, surfacing recommendations, risks, and resourcing needs. Foster a culture of inclusion, curiosity, and collaboration within the team and broader organization, stewarding talent development and engagement. Qualifications Bachelor’s Degree or equivalent professional experience in Communications, Content Strategy, Information Management, or related fields. 8+ years of experience in building and managing large-scale customer support content programs or digital knowledge platforms (preferably global, multi-language). Demonstrated leadership experience managing high-performing content, UX, or product teams in a fast-paced, matrixed organization, with dedication to identifying, developing, and enabling talent.&nbsp; Deep expertise in content architecture, strategy, and operationalization, with a strong understanding of knowledge management and self-service support. Proven track record in delivering measurable improvements in user experience, business impact, and operational efficiency via data-driven methodologies. Fluency in content style standards, governance frameworks, and tools such as enterprise CMS (e.g., ContentStack, Drupal) and analytics platforms. Mastery of cross-functional program/project management and stakeholder engagement, with the ability to influence and communicate effectively at all levels of the organization. Deep understanding of customer service, contact center operations, and digital support workflows across multiple channels and languages. Highly adaptable and capable of navigating ambiguity; proven innovator willing to challenge conventions and foster transformative solutions. Preferred Qualifications Advanced degree (MBA, MA, MLIS, MS) in a relevant discipline. Hands-on experience with SEO, AI content tools, and user research methodologies. Content/Knowledge Management certifications (KCS, UX, SEO, GEO) strongly preferred. Experience working in multicultural, multilingual, and remote/distributed teams. Familiarity with regulatory and legal considerations impacting public support content. &nbsp; Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list &nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$160,000&mdash;$200,000 USD

Manager, Help Center

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: You will join the Global Operations Training team. We support frontline teams and prepare them to best serve our customers. We are a global team with expertise in training design, development, delivery, and organizational development. Our mission is to empower everyone to deliver exemplary service through continuous and impactful learning. We work closely with Delivery and Optimization, Change Management, Service Enablement, Process Improvement, Quality, Analytics, Policy, and many other teams! The Difference You Will Make: This role will manage a team of Learning Performance Managers and Tactical Planning Managers who will define and implement a transformative roadmap for our Training team.&nbsp; Together, these two roles will drive measurable value for customers by creating solution-focused learning strategies and identifying whitespace opportunities within their workforce development goals, and then leading cross-functional initiatives to launch and monitor results. Reporting to the Global Training Operations &amp; Planning Manager, you will be responsible for managing this high-functioning team, providing guidance and direction on client management and strategic alignment, ensuring effective monitoring of results that feed back into continuous improvement plans, and holding your team to the highest standard of service. Success in this role will be measured by your team’s successful implementation of strategic initiatives and the measurable impact of those initiatives as compared to predefined goals. A Typical Day: Regularly meet with your direct reports to coach performance, set expectations, offer guidance, and ensure work is aligned with defined strategy and progressing effectively. Provide updates on strategic initiative progress and results to senior leadership Regularly report on bandwidth usage and availability, project assignments, and team efficiency.&nbsp; Provide recommendations on continuous improvements to team ways of working to improve performance and efficiency. Stay current with industry trends, best practices, and emerging technologies to bring innovative ideas to clients Provide coaching to team on areas such as: Managing client relationships/workgroup relationships, ensuring clear communication and understanding of their needs Collaborating with clients to understand their needs and specific solution requirements and provide customized solutions Serving as a trusted advisor, ensuring continuous alignment with client’s evolving needs while identifying whitespace opportunities within client focus areas to expand solution adoption Developing a strategic point of view that integrates relevant products and services from our portfolio to address client challenges Defining and track performance metrics to measure the success of deployed solutions Providing insights and recommendations to clients based on data-driven results and analysis Acting as single coordinator of major project workstreams for Training, such as One Company Roadmap, bi-annual release cycles, CS, AirCover, and Trust prioritized initiatives, Training Transformation initiatives Project / program management duties in the realms of company roadmap and Training Transformation Any other duties the Employee may be instructed to carry out by Training leadership&nbsp; from time to time that are reasonably within the scope of the Employee’s job position and work capabilities Your Expertise: 8+ years of experience in learning organizations with a strong consulting and/or project management background, proven track record of successful engagements 5+ years of management experience Strong understanding of learning methodologies and strategies Excellent analytical and problem-solving skills Ability to communicate complex concepts clearly and effectively with effective experience with virtual and collaboration web tools Proficient in data analysis and leveraging insights to drive decisions Experience with strategic skilling planning and learning needs analysis including the delivery of those strategies Strong strategic thinking and organizational skills Experience applying a performance consulting framework to client engagements Knowledge of strategic workforce management principles Understanding of organizational performance frameworks and change management methodologies Experience managing resource assignments and bandwidth for a global team Experience with project planning tools (e.g. Asana, Smartsheets, Jira) Demonstrable knowledge of project and Training policies and procedures to meet best practice and SLAs Travel requirements: Up to 10% of time, based on project requirements Additional Preferred Skills: Consulting background in learning Knowledge of strategic workforce management principles Advanced literacy in Generative AI, with an understanding of basic prompting is preferred Understanding of organizational performance frameworks and change management methodologies Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list &nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$121,000&mdash;$142,000 USD

Manager, Learning Performance

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: No global movement springs from individuals. It takes an entire team united behind something big. Airbnb helps anyone belong anywhere as the world’s largest community-driven hospitality company. Every day, we connect thousands of guests and hosts online, leading to meaningful experiences in the real world. We’re helping people live like locals in parts unknown while breaking down cultural barriers and bringing people together.&nbsp; Do you wake up everyday asking yourself how you can impact the creation of a truly local experience that delights global users? Do you love working with content, design, marketing and engineering teams? Do you want to be part of one of the teams that is actively working on bringing to life Airbnb’s mission, where everyone can belong anywhere? Do you love to work in a fast-paced, fun, fast-growing company? Do you like to work in a multicultural team? Do you love owning the localization strategy for your market? If you answered yes to all the questions above, we would love to talk to you, as the Localization team at Airbnb is looking for an experienced Manager, Localization in either Brazil or Mexico. The Difference You will Make: Airbnb is expecting the biggest travel rebound of the century with COVID receding world wide and fully reopening cross-border travel. Airbnb has been reinventing itself as a consequence of IPO and the post pandemic world. Airbnb Marketing and Product strategy has evolved and is becoming more sophisticated and demanding. As a consequence the Localization team has been growing fast with the company and steadily evolving and increasing our scope, impact and influence.&nbsp; Localization at Airbnb has fast evolved from being managers of translation services to be drivers of international growth, partners with launching teams across all content at Airbnb, and have also launched complex core product capabilities like Translation Engine (Airbnb specialized machine translation service) across all product flows with user generated content. We are continuing our investment in hiring localization and internationalization experts that can drive and manage language strategy, collaborating with internal stakeholders and external partners to plan and design internationalized and localizable products beside supporting their translation needs. &nbsp; As a Manager, Localization, you will be leading a team of Localization Managers. Localization Managers serve as the linguistic and cultural expert in collaborating with local teams to drive business growth - adapting and developing products and services that meet local needs. You are the guardians of Airbnb’s tone, style, and voice, and the enforcers of quality and excellence in their languages. As a Localization Manager, you're not only passionate about languages and cultures, but also about giving our users a native experience across all platforms.&nbsp;&nbsp; If you want to shape the world of the sharing economy - Airbnb is the place to be. We work hard, we laugh a lot, we brainstorm nonstop, and we give the best high-fives in town. A Typical Day:&nbsp; Lead and motivate a team of Localization Managers, including team building, performance management, talent development, change management. Provide linguistic and cultural expertise in developing strategy to drive international growth, collaborating with both central and local teams&nbsp; Provide linguistic and cultural consultancy, localization advocacy, and influence other teams in order to deliver the best possible user experience Proactively engage with stakeholders in the market for cultural insights and influence product changes Understand challenges in the localization process and lead language quality improvement initiatives at the language and team level Take ownership of the strategy to help achieve excellence in translation quality across all platforms&nbsp; Partner with translation and QA vendors to monitor and improve quality output of Mexican Spanish and Brazilian Portuguese Coordinate language feedback from both users and Airbnb employees Develop and maintain linguistic and cultural standards and guidelines Help with copywriting for content marketing initiatives&nbsp; Proactively engage with internal and regional stakeholders to drive regional product initiatives Understand and actively research the needs of Airbnb international users Partner closely with the Language Lead to train vendor resources for optimized linguistic output Work with Localization Program Managers and Linguistic QA Managers to ensure we ship top quality products internationally Your Expertise: 8+ years of experience managing language quality and localization programs at a strategic level 1+ years of direct people management experience; experience managing international direct reports a plus Fluency in English and native knowledge of either Spanish or Portuguese is a must Proven experience in translation, localization and language quality management Time management skills, ability to multitask, highly organized&nbsp; Ability to show initiative and work independently, and drive initiatives at a strategic level Passion for translations and languages Experience using online translation software Excellent presentation and communication skills Experience in project/program management, partner/stakeholder management, with experience working across cross-functional teams and time-zones Ability to manage multiple and diverse stakeholders across businesses and leadership levels with excellent communication/presentation skills *Please submit your resume/CV in English* Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is monthly, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.Brazil Pay RangeR$14.000&mdash;R$17.500 BRL

Manager, Localization - Americas

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: No global movement springs from individuals. It takes an entire team united behind something big. Airbnb helps anyone belong anywhere as the world’s largest community-driven hospitality company. Every day, we connect thousands of guests and hosts online, leading to meaningful experiences in the real world. We’re helping people live like locals in parts unknown while breaking down cultural barriers and bringing people together.&nbsp; Do you wake up everyday asking yourself how you can impact the creation of a truly local experience that delights global users? Do you love working with content, design, marketing and engineering teams? Do you want to be part of one of the teams that is actively working on bringing to life Airbnb’s mission, where everyone can belong anywhere? Do you love to work in a fast-paced, fun, fast-growing company? Do you like to work in a multicultural team? Do you love owning the localization strategy for your market? If you answered yes to all the questions above, we would love to talk to you, as the Localization team at Airbnb is looking for an experienced Manager, Localization in either Brazil or Mexico. The Difference You will Make: Airbnb is expecting the biggest travel rebound of the century with COVID receding world wide and fully reopening cross-border travel. Airbnb has been reinventing itself as a consequence of IPO and the post pandemic world. Airbnb Marketing and Product strategy has evolved and is becoming more sophisticated and demanding. As a consequence the Localization team has been growing fast with the company and steadily evolving and increasing our scope, impact and influence.&nbsp; Localization at Airbnb has fast evolved from being managers of translation services to be drivers of international growth, partners with launching teams across all content at Airbnb, and have also launched complex core product capabilities like Translation Engine (Airbnb specialized machine translation service) across all product flows with user generated content. We are continuing our investment in hiring localization and internationalization experts that can drive and manage language strategy, collaborating with internal stakeholders and external partners to plan and design internationalized and localizable products beside supporting their translation needs. &nbsp; As a Manager, Localization, you will be leading a team of Localization Managers. Localization Managers serve as the linguistic and cultural expert in collaborating with local teams to drive business growth - adapting and developing products and services that meet local needs. You are the guardians of Airbnb’s tone, style, and voice, and the enforcers of quality and excellence in their languages. As a Localization Manager, you're not only passionate about languages and cultures, but also about giving our users a native experience across all platforms.&nbsp;&nbsp; If you want to shape the world of the sharing economy - Airbnb is the place to be. We work hard, we laugh a lot, we brainstorm nonstop, and we give the best high-fives in town. A Typical Day:&nbsp; Lead and motivate a team of Localization Managers, including team building, performance management, talent development, change management. Provide linguistic and cultural expertise in developing strategy to drive international growth, collaborating with both central and local teams&nbsp; Provide linguistic and cultural consultancy, localization advocacy, and influence other teams in order to deliver the best possible user experience Proactively engage with stakeholders in the market for cultural insights and influence product changes Understand challenges in the localization process and lead language quality improvement initiatives at the language and team level Take ownership of the strategy to help achieve excellence in translation quality across all platforms&nbsp; Partner with translation and QA vendors to monitor and improve quality output of Mexican Spanish and Brazilian Portuguese Coordinate language feedback from both users and Airbnb employees Develop and maintain linguistic and cultural standards and guidelines Help with copywriting for content marketing initiatives&nbsp; Proactively engage with internal and regional stakeholders to drive regional product initiatives Understand and actively research the needs of Airbnb international users Partner closely with the Language Lead to train vendor resources for optimized linguistic output Work with Localization Program Managers and Linguistic QA Managers to ensure we ship top quality products internationally Your Expertise: 8+ years of experience managing language quality and localization programs at a strategic level 1+ years of direct people management experience; experience managing international direct reports a plus Fluency in English and native knowledge of either Spanish or Portuguese is a must Proven experience in translation, localization and language quality management Time management skills, ability to multitask, highly organized&nbsp; Ability to show initiative and work independently, and drive initiatives at a strategic level Passion for translations and languages Experience using online translation software Excellent presentation and communication skills Experience in project/program management, partner/stakeholder management, with experience working across cross-functional teams and time-zones Ability to manage multiple and diverse stakeholders across businesses and leadership levels with excellent communication/presentation skills *Please submit your resume/CV in English* Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is monthly, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.&nbsp;&nbsp;Mexico Pay Range$60,000&mdash;$75,000 MXN

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.&nbsp; The Community You Will Join The Community Support Platform (CSP) at Airbnb is a critical system that drives our customer support operations. CSP empowers Airbnb's global network of Community Support ambassadors, utilizing cutting-edge technology to deliver exceptional customer service with high efficiency. As part of the CSP vision, we are harnessing AI to revolutionize Airbnb’s approach to customer service. Our AI Product team is focused on providing a seamless user experience by combining AI capabilities with the expertise of our support ambassadors. ​​The Difference You Will Make: Lead and Mentor: Guide a dynamic team of highly skilled applied scientists and machine learning engineers in the research, design and optimization of AI models and services. Strategize and Innovate: Develop and refine the overarching strategy for the ML and AI aspects of our community support products, focusing on scalability, quality, safety, performance, and reliability. Drive Excellence: Foster rapid development cycles without sacrificing quality, collaborating closely with platform, backend, and frontend engineers to engineer robust ML models and systems that enhance community support initiatives. Make Data-Driven Decisions: Evaluate technical trade-offs in key decisions, ensuring optimal outcomes through data-backed strategies. Uphold Technical Standards: Conduct thorough design and architecture reviews to continually elevate our standards of technical excellence. Your Expertise: Expertise in ML &amp; AI: Deep knowledge of various machine learning and AI methodologies, including LLMs and non-LLMs, tailored for user-facing products. Leadership in ML Development: Proven experience in leading teams that develop large-scale ML models and systems to improve online user experiences. Management and Mentorship: Strong leadership skills with a track record of nurturing an innovative and collaborative team environment. Communication Excellence: Exceptional verbal and written communication abilities, with a keen eye for detail. Collaborative Spirit: Demonstrated capability to work effectively with stakeholders at all organizational levels, both internally and externally. Problem Solving: Skilled in navigating and resolving ambiguous challenges through proactive and strategic approaches. Educational Background: PhD, or Master's degree in Computer Science,&nbsp; Mathematics, Statistics, or related technical field. Industry Experience: 10+ years of experience in building and shipping AI models and products, including 2+ years of experience with LLMs.&nbsp; Leadership Experience: 5+ years managing machine learning teams that deliver large impact. Technical Proficiency: Expert knowledge of machine learning algorithms and techniques. Customer Support Systems: Experience with AI technologies in customer support applications. Advanced LLM Expertise: Experience with LLM alignment techniques (SFT, RLHF, DPO, etc) and LLM evaluation. Infrastructure Acumen: Background in working with ML infrastructures and complex system designs. Continuous Learner: Ability to absorb new concepts quickly and integrate them effectively into business processes. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.&nbsp;Click here&nbsp;for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. &nbsp;How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$244,000&mdash;$305,000 USD

Manager, Machine Learning Engineering - Community Support Engineering

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Difference You Will Make: We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service management to the Airbnb community as a Manager.The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service through coaching and upleveling their team. This is a full time position based in the West of Canada or the West of the US and requires fluency in English and Spanish, written and spoken. The Manager supports one or more internal CS services. The Manager is an operational leadership role that requires substantial experience in customer service and team management. Managers oversee teams of approximately 10-15 ambassadors and should have the ability to guide and uplevel their ambassadors, demonstrating top-level customer service skills. Strong organizational skills and the ability to balance real-time and planned work are also required. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; A Typical Day: Oversee a strong operational environment for your teams and ensure high quality support for the community from your team Manage the team execution of complex, sensitive, and/or urgent issues that might pose a significant risk to our brand or community, including acting as the highest escalation point for case consults and high level escalations from other stakeholders Meet with your direct reports regularly to review their work and provide high quality, behavior-based coaching; must be able to create a performance development strategy/plan for your service(s). Provide best practices guidelines to your team on how to handle cases and situations, and ensure that ways of working are documented and followed. Ensure that the team is consistently staffed appropriately and that staff complete onboarding and ongoing trainings. For cases that involve internal stakeholders, guide ambassadors to take proper action to case closure and in rare cases, support with in-the-weeds case handling Collaborate with Capacity Planning &amp; WFP on setting minimum headcount, ensuring adequate coverage, contingency planning impacts of changes, and advocating for staffing needs vs. volume/work Drive performance at the ambassador, team, and service level Ensure individual team members are held accountable to performance goals in a fair and equitable manner by setting clear expectations, following-up individually, and coaching team members positively to develop and improve their skills in a tailored way Manage both ambassador&nbsp; and team performance, including identifying trends in performance, providing corrective actions and positive overall feedback, and writing year end reviews and improvement plans Ability to set and articulate the vision and focus for the quarter; deliver that vision and focus through all hands-type meetings Share input and recommendations about service target setting. Provide oversight on the overall service performance and contribute to reporting on trends and providing a holistic picture of the service to the Delivery Director Build and nurture an engaged and diverse team Own and manage end-to-end people strategy and operations within your ambassador team to foster a high performing and sustainable team environment. This includes hiring, driving onboarding, talent development, and people engagement/wellness/morale Enable team and individual professional success through supporting and challenging your team to meet and exceed expectations with clear goals/expectations, feedback, one-on-ones, and coaching Support team in professional development within team by finding and creating development opportunities and leveraging company-wide resources to regularly drive development within your team. Keep up with day-to-day management duties such as time off approvals, team and one-on-one meetings, and managing Talent-related issues Maintain a culture of openness, transparency and accountability allowing our teams to deliver their best work while being themselves&nbsp; Demonstrate strong leadership on important issues including Diversity &amp; Belonging, Allyship, Ethics, Compliance and maintaining high standards of service to the company Support strategic initiatives within Delivery and your service as needed Lead the team toward the successful execution of company or other strategic changes or goals within your service by cascading updates and changes, communicating new requirements, and providing feedback Support, as needed, internal Delivery performance &amp; operations improvement projects, in collaboration with the Delivery Excellence team and cross-functional partners Think critically and constantly evaluate our procedures. Collect feedback from the team to identify opportunities to improve performance and better optimize processes for the team, service, and global community Your expertise: 8+ years of progressive experience in a customer service or an operations role, with 5 years in a role directly managing staff &amp; the employee lifecycle Demonstrable experience in driving improved performance of teams as a line manager Experience in the deployment of resources to manage real-time crisis situations, including managing high severity/sensitivity cases and decision-making authority for losses Experience in data analysis and reporting to identify performance trends, as well as&nbsp; developing and implementing performance management standards Experience translating big picture goals and strategy into implementable and concrete actions for your teams, including setting operational or functional targets or performance goals&nbsp; Ability to work weekend days, holidays, and on-call required Strong communicator, with fluency, in both written and spoken, English and Spanish.&nbsp; Your skills and competencies: Exceptional leadership and team management skills to manage a team of professionals - comfort with conflict, giving and receiving feedback, and handling employee/Talent issues Strong communication skills to collaborate with different stakeholders and manage sensitive cases, while remaining calm and poised under pressure Organized and resourceful; able to juggle and multi-task, with an attention to detail and follow through even in ambiguous situations In-depth understanding of customer service operations and processes; able to translate that to your team Strategic thinking and problem-solving abilities to evaluate procedures and identify opportunities for improvement Ability to cascade with context and lead your team through changes Exceptional coaching skills, you have high EQ and know how to tailor your feedback &amp; communication style to meet the needs of your coachee or mentee Cultural competency and a strong commitment to fostering diversity and inclusion within the team Proficiency in various data analysis and reporting tools to track performance trends (tableau, SQL, Excel, Google Sheets, etc.) Your Location: Due to the nature of this position, the successful applicant will need to be based in the West of Canada or the West of the United States to be able to conduct their work. Currently, in Canada, employees can be located in: British Columbia, Ontario, Quebec, Alberta, or Saskatchewan. This list is continuously being updated, please check back with us if the provinces you live in is on the list. If your position is employed by another Airbnb entity, your recruiter will inform you what provinces you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.Canada Pay Range$91,000&mdash;$114,000 CAD

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; Our Supply Team is growing, and we want you to be part of it! As a Market Associate, you will play a crucial role in the retention, growth, and optimization of host entrepreneurs and rising hosts in your assigned territory. You will focus on building strong relationships with these hosts, helping them optimize their listings, improve pricing strategies, and enhance their overall success on Airbnb.&nbsp; The Difference You Will Make: As a Market Associate, you will be responsible for the retention and growth of long-tail Hosts in an assigned territory. You will establish and nurture business relationships with emerging professional host accounts by suggesting and supporting strategic initiatives that drive their success on Airbnb. These initiatives will include supply optimization, pricing optimization, host recruitment, and platform education. In addition, as these Hosts successfully grow on the platform, it will be imperative that you help them maintain best-in-class hospitality standards for an excellent guest experience. Beyond one-to-one account management responsibilities, you’ll also support Senior Market Managers on your team to deliver one-to-many education programs, such as webinars and scaled e-mail communication. Ultimately, this team will be responsible for helping long-tail Hosts thrive on Airbnb. A Typical Day:&nbsp; Build and manage partner relationships with emerging professional host accounts within assigned territory. Directly manage accounts to meet and exceed quarterly/annual sales goals. We are looking for someone that is goals-obsessed, is inputs-driven, and is willing to take action (high volume of calls, meetings, etc.).&nbsp; Support scaled strategies to effectively manage &amp; optimize the long-tail of hundreds of Professional Hosts in your territory. Hold regular optimization calls with your assigned partners. Secure availability over high compression dates. Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders. Develop strong and long lasting partnerships. Respond to and deliver exceptional service to your professional hosts in a timely and efficient manner, occasionally traveling within your territory to provide in-person support and guidance. Work cross-functionally with product, communications, public policy and customer support teams to ensure our long-term market success. Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to drive increase in sales. Maintain a baseline understanding of the technical integration of various software partners so that you can provide the right support to your clients. Represent Airbnb in external meetings with Professional Hosts and at industry conferences. Your Expertise: 3+ years of experience in new sales, account management and partner support. 2+ years of hospitality/travel industry experience (nice to have). Strong time management and prioritization skills. Proven track record of being able to effectively work a book of business (account management). Hungry with a strong bias for action, and persistent in the face of adversity and objection. Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and in-person. Team player: highly motivated to share best practices and knowledge to help peers succeed. Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work. The ability to get things done with constantly changing priorities, projects and deadlines. Available to travel to assigned markets (when business travel resumes). Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus. Proven experience working cross-functionally. Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments. Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives. Highly proficient in using CRM software, specifically in working with leads, opportunities and other core objects - Salesforce experience is a plus. Charismatic self-starter who is resourceful and self-sufficient. Your Location: Due to the nature of this position, the successful applicant will need to be based in CO, ID, AZ, NM, WY, UT, MT, NV, TX to be able to conduct their work. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.&nbsp; Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$88,000&mdash;$103,000 USD

Market Associate

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community you will join: Our Services Supply Team is growing and we want you to be part of it! Our team is responsible for building, scaling and maintaining a diverse and high-quality base of services hosts to answer the needs of our guests. The difference you will make: As a market manager, you’ll be a strategic partner to a dynamic portfolio of hosts in your region and act as a trusted advisor, sharing tailored insights and implementing impactful strategies to help them thrive and succeed on Airbnb. Whether it’s helping them optimize pricing, enhance their service, or better understand the platform, your goal is to empower hosts to thrive. You will also work closely with Market Managers to scale education efforts through webinars, email campaigns, and more. This role requires candidates to be based in Milan. This role is not eligible for relocation support. Please note this is a 12 month fixed term contract. A typical day:&nbsp; Build strong, trusted relationships with your hosts - delivering helpful, timely support and occasionally meeting them in person within your territory.&nbsp;&nbsp; Lead regular check-ins and business reviews to identify growth opportunities and guide Hosts toward success. Understand Airbnb’s product and Host pain points deeply—using that knowledge to advise Hosts and share meaningful feedback with internal teams.&nbsp;&nbsp; Partner with your team to run engaging one-to-many programs like webinars and campaigns that help Hosts at scale. &nbsp; Your expertise:&nbsp; 4+ years of experience in account management, partner support or a similar partner-facing role.&nbsp;&nbsp; Excellent communicator - confident presenting ideas and building rapport in person, by phone, and over email. Strong commercial skills to be able to drive overall revenue growth for hosts. A natural relationship builder with energy, empathy, and a genuine desire to help others succeed. Comfortable using CRM tools. A collaborative teammate who’s always willing to share knowledge and support the broader team. Organized and able to balance short-term actions with long-term growth. Fluent in Italian and English (both written and verbal). How We'll Take Care of You: The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, benefits, and Employee Travel Credits.Italy Pay Range€51.000&mdash;€58.000 EUR

Market Associate, Services

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community you will join: Our Services Supply Team is growing and we want you to be part of it! Our team is responsible for building, scaling and maintaining a diverse and high-quality base of services hosts to answer the needs of our guests. The difference you will make: As a market manager, you’ll be a strategic partner to a dynamic portfolio of hosts in your region and act as a trusted advisor, sharing tailored insights and implementing impactful strategies to help them thrive and succeed on Airbnb. Whether it’s helping them optimize pricing, enhance their service, or better understand the platform, your goal is to empower hosts to thrive. You will also work closely with Market Managers to scale education efforts through webinars, email campaigns, and more. This role requires candidates to be based in Paris. This role is not eligible for relocation support. Please note this is a 12 month fixed term contract. A typical day:&nbsp; Build strong, trusted relationships with your hosts - delivering helpful, timely support and occasionally meeting them in person within your territory.&nbsp;&nbsp; Lead regular check-ins and business reviews to identify growth opportunities and guide Hosts toward success. Understand Airbnb’s product and Host pain points deeply—using that knowledge to advise Hosts and share meaningful feedback with internal teams.&nbsp;&nbsp; Partner with your team to run engaging one-to-many programs like webinars and campaigns that help Hosts at scale. Your expertise:&nbsp; 4+ years of experience in account management, partner support or a similar partner-facing role.&nbsp;&nbsp; Excellent communicator - confident presenting ideas and building rapport in person, by phone, and over email. Strong commercial skills to be able to drive overall revenue growth for hosts. A natural relationship builder with energy, empathy, and a genuine desire to help others succeed. Comfortable using CRM tools. A collaborative teammate who’s always willing to share knowledge and support the broader team. Organized and able to balance short-term actions with long-term growth. Fluent (written and verbally) in French and English. How We'll Take Care of You: The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, benefits, and Employee Travel Credits.France Pay Range€61.000&mdash;€72.000 EUR

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: The Homes team plays a key role in shaping the Airbnb stays experience . As a multidisciplinary team, we partner with Hosts to conceptualize and develop high-quality, repeatable, and commercially viable offerings that align with our brand values.&nbsp; Airbnb is seeking a Market Manager, with a primary focus on Spain, to support and grow our network of Hosts and Partners. This role will be part of the Homes EMEA team and report to the Field Operations Manager. This role is to be located in either Barcelona or Madrid.&nbsp; The Difference You will Make: As a Market Manager, you will be responsible for the growth of a book of business in your assigned territory by focusing on supply acquisition and onboarding&nbsp; of high quality professional inventory. You will build Airbnb’s strong market presence in Spain&nbsp; and collaborate with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success from acquisition strategy development to strategic partner relationship management. You will help develop and iterate scalable, localized supply acquisition strategies in your territory aiming to secure our long-term success. A Typical Day:&nbsp; Build and manage partner relationships within assigned territory Create and deploy scaled strategies to effectively acquire Professional Hosts in your region Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to drive increase in sales Prospect and onboard new, high quality supply in your assigned geography, as well as develop pipelines Maintain a baseline understanding of the technical integration of various software partners so that you can provide the right support to your clients Represent Airbnb in external meetings with Professional Hosts Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders Develop strong and long lasting partnerships Develop deep knowledge of your assigned geographic markets Respond to and deliver exceptional service to your professional hosts in a timely and efficient manner Work cross-functionally with product, communications, public policy and customer support teams to ensure our long-term market success. Your Expertise: 6+ years of experience in sales&nbsp; 2+ years of hospitality/travel industry experience (nice to have) Strong time management and prioritization skills Strong B2B sales/new business development experience Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments Excellent communication skills and ability to communicate effectively with clients Experience building and strengthening relationships with external partners Comfortable performing data analysis and making decisions based on the results Available to travel to assigned markets Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives Hospitality/travel industry experience in the region is a plus Highly proficient in using CRM software - Salesforce experience is a plus Charismatic self-starter who is resourceful and self-sufficient Fluency in Spanish and English Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.Spain Pay Range€50.000&mdash;€60.000 EUR

Market Manager, Acquisition

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: The Homes team plays a key role in shaping the Airbnb stays experience . As a multidisciplinary team, we partner with Hosts to conceptualize and develop high-quality, repeatable, and commercially viable offerings that align with our brand values.&nbsp; Airbnb is seeking a Market Manager, with a primary focus on Spain, to support and grow our network of Hosts and Partners. This role will be part of the Homes EMEA team and report to the Field Operations Manager. The Difference You will Make: As a Market Manager, you will be responsible for the growth of a book of business in your assigned territories by focusing on acquiring high quality supply and managing large portfolios of professional hosts. You will build Airbnb’s strong market presence in your assigned regions and collaborate with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success from acquisition strategy development to strategic partner relationship management. You will help develop and iterate scalable, localized supply strategies in your territory aiming to secure our long-term success. A Typical Day:&nbsp; Build and manage partner relationships within assigned territories&nbsp; Directly manage a large portfolio of accounts to meet and exceed quarterly/annual growth goals&nbsp; Create and deploy scaled strategies to effectively acquire and manage the long-tail of hundreds of Professional Hosts in your region Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to drive incremental supply and increase sales&nbsp; Prospect and onboard new, high quality supply in your assigned geography Maintain a baseline understanding of the technical integration of various software partners so that you can provide the right support to your clients Represent Airbnb in external meetings with Professional Hosts&nbsp; Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders Develop strong and long lasting partnerships Develop deep knowledge of your assigned geographic markets&nbsp; Respond to and deliver exceptional service to your professional hosts in a timely and efficient manner Work cross-functionally with product, communications, public policy and customer support teams to ensure our long-term market success. Your Expertise: 6+ years of experience in small businesses sales and managing high-volume portfolios of accounts 2+ years of hospitality/travel industry experience (nice to have) Proven track record of being able to effectively work a leads pipeline or book of business Strong time management and prioritization skills Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments Excellent communication skills and ability to communicate effectively with clients Experience building and strengthening relationships with external partners, at scale Comfortable performing market and account data analysis and making decisions based on the results Available to travel to assigned markets (more than 50% of time) Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives Hospitality/travel industry experience in the region is a plus Highly proficient in using CRM software - Salesforce experience is a plus Charismatic self-starter who is resourceful and self-sufficient Fluency in Spanish and English Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.Spain Pay Range€50.000&mdash;€60.000 EUR

Market Manager, Beyond Cities

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: Every day, Airbnb hosts create unique stays and experiences that allow guests to connect with communities in a more authentic way. Since our founding, over 5 million hosts have welcomed more than 2 billion guest arrivals in nearly every country worldwide. The Supply – Stays team plays a key role in shaping these stays. As a multidisciplinary team, we partner with Hosts to conceptualize and develop high-quality, repeatable, and commercially viable offerings that align with our brand values.&nbsp; Airbnb is seeking a Market Manager, with a primary focus on the UK, to support and grow our network of Hosts and Partners. This role will be part of the Supply – Stays team and report to the Territory Manager. Based in our London office, this position requires on-site presence and an ability to travel for host meetings and events.&nbsp; The Difference You will Make: This role requires candidates to be based in London and&nbsp; is not eligible for relocation support. As a Market Manager, you will be responsible for managing a portfolio of professional Host accounts and ensuring a high-quality, competitive supply of stays in the UK. You will play a key role in strengthening Airbnb’s market presence by fostering strong relationships with Hosts and Partners and collaborating with cross-functional teams as the local in-market expert. With a deep understanding of Airbnb’s mission and values, you will drive market success through strategic host relationship management, optimizing supply quality, and ensuring that Airbnb’s offerings remain competitive and aligned with guest expectations. Additionally, you will develop and implement localized supply strategies to enhance Airbnb’s presence in both established and growth markets, securing long-term success for Hosts and Airbnb alike. A Typical Day:&nbsp; Develop and own the supply strategy for your assigned geographic markets Build deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners&nbsp; Manage professional host account relationships within the UK to ultimately meet and exceed quarterly/annual sales goals. This includes holding optimization and business reviews with your clients as well as representing Airbnb in external meetings with Professional Hosts&nbsp;&nbsp; Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to drive increase in sales Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders Respond to and deliver exceptional service to your professional hosts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance Work cross-functionally with public policy, legal, communication and customer support teams to ensure our long-term market success. Engage an entrepreneurial mindset to autonomously design, develop and execute bespoke engagement initiatives for the assigned territory. Your Expertise: 6+ years of experience in account management, partner support, and/or sales, with 2+ years in the hospitality/travel industry preferred Fluency in English is required Willingness to travel regularly to your assigned market (1-2 times per quarter) Proven track record in managing a leads pipeline and/or book of business Proficiency in CRM software (Salesforce, Mixmax a plus) and managing core objects (leads, opportunities) Excellent communication and presentation skills, with the ability to engage clients via Zoom, Email, and In-person Strong quantitative skills, with the ability to interpret and apply data effectively Ability to work strategically and tactically, managing time, priorities, and deadlines in a dynamic, fast-paced environment Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.United Kingdom Pay Range£55,000&mdash;£65,000 GBP

Market Manager, UK

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; At Airbnb, our Communications team is on a mission to make us the most positively talked-about company in the world! We're dedicated to keeping Airbnb top-of-mind for consumers, maintaining a stellar brand reputation, and cultivating a resonant share of voice. Our approach? We build strong, long-lasting relationships with media, influencers, and celebrities to foster favorable awareness of our company, products, and community. We strive to create a wave of positive press coverage and amplify our message across social channels while effectively managing and mitigating negative narratives. The Difference You Will Make: We are looking for a Measurement Lead to lead efforts in&nbsp; shaping how we measure the impact of our efforts across the global Communications team. The Measurement Lead will help us understand our overall impact while also feeding insights into our strategic planning efforts. If you’re passionate about analytics, have a keen understanding of communications metrics, and are eager to collaborate with cross-functional teams to generate clear, actionable insights, this is the perfect opportunity for you. A Typical Day:&nbsp; Lead the Charge in Measurement Strategy: Define and execute a comprehensive global measurement strategy that elevates our communications efforts by identifying key insights that will feed our leadership team’s planning strategy. Track Our Success: Monitor team OKRs and key strategy metrics at both global and country levels, ensuring consistency and accuracy across campaigns and geographies. Translate Results to Impact: Enhance our measurement capabilities to clearly demonstrate how our communications efforts drive business outcomes. Partner Cross-Functionally: Help grow relationships across the company with cross-functional partners across Marketing, Advanced Analytics, Consumer Insights, Research and Finance.&nbsp; Empower the Team: Develop processes to streamline measurement tasks for comms managers, conduct regular training sessions, and provide ongoing support through consultations. Deliver Insights: Produce in-depth recurring reports (quarterly and annual), monitor proactive message pull-through, and write&nbsp; insights for our consumer, editorial, corporate, and trust and safety communications teams. Present your findings and recommendations to key stakeholders. Vendor Partnerships: Manage relationships with our measurement vendors to maximize the benefits of their platforms and ensure seamless adoption among the team. Innovate Measurement Tools: Improve our measurement capabilities by managing the integration of data sources (APIs, raw data etc) to help create bespoke data tables and design insightful dashboards in collaboration with technical partners. Your Expertise: Experience That Matters: Minimum of 10+ years in communications with a strong focus on media monitoring, press measurement, social media and primary research. Autonomous and Agile: Ability to work independently while managing multiple projects under tight deadlines. Insightful Communicator: Share insights and strategic viewpoints effectively with leadership. Presentation Pro: Strong skills in presentation-building, storytelling, and data visualization. Analytical Mindset: Detail-oriented, capable of drawing conclusions from complex datasets, and producing easily digestible insights for diverse audiences. System Designer: Experience in designing systems that enhance team coordination and efficiency. Tool expertise: Proficient in Media Monitoring tools (Onclusive, Cision, Newswhip) and Social Media tools (Brandwatch, Sprinklr). Strong skills in writing complex Boolean searches. Data Skills: Proficiency in SQL/Python or the ability to integrate data from multiple sources reliably is a big plus. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list &nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$160,000&mdash;$200,000 USD

Measurement Lead

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; Airbnb is redefining the world's approach to accommodation and travel. We are creating highly local, personal and authentic experiences for our host and guest community around the world. Our platform connects millions of people a year and furthers our mission to create a world where anyone can belong anywhere. To power the global Airbnb community, we are building a world-class payments platform - one that currently supports 191 countries, 63 currencies, connects dozens of payment providers and banks, and processes billions of dollars per year for all of Airbnb’s business units. As the platform grows, we’ll be adding new payment partners, establishing licensed payments companies around the world, and building innovative payment experiences and financial products for our guests and hosts. Our goal? To create a future where transparent, simple, and familiar payment solutions can empower people, entrepreneurs and communities on our global marketplace. The Difference You Will Make: We are seeking a Manager to lead every aspect of payments partnerships and related tasks across the partner life cycle including payments subject matter expertise, partner relationship management, business development, incident management, network compliance, and cross-functional collaboration for Pay-ins and Networks. A Typical Day:&nbsp; Serve as a subject matter expert on global payments (Card Networks, Acquirers, Processors, Payment Methods);&nbsp;&nbsp; Analyze and understand Airbnb’s total cost of payments including the composition of costs. Lead payment auth improvement and performance initiatives across various Airbnb markets Work with analytics, finance, and operations teams to provide actionable insights and performance reports. Develop strategies to drive strategic outcomes with partners within the payments ecosystem (banks, networks, processors, fintechs etc) to support processing needs, drive user acquisition and new bookings, and lower payments processing costs Maintain a strong working knowledge of card network rules (e.g. Visa, Mastercard, Amex, Discover) and ensure partner compliance with those standards. Manage day-to-day relationships with a portfolio of payment partners (e.g. payment processors, acquirers, networks, PSPs). Serve as the primary liaison for partner communications, ensuring alignment on operational and strategic goals. Support regular business reviews with partners, including performance updates, issue tracking, and roadmap discussions. Escalate and coordinate resolution of partner issues by working cross-functionally with internal teams (e.g. platform product, operations, customer support, etc.). Identify opportunities to expand or enhance payment capabilities through new or existing partnerships. Contribute to market research and partner assessments to support decision-making around new integrations or services. Lead negotiations and execution of commercial agreements in collaboration with senior stakeholders and legal teams. Monitor industry trends and competitor partnerships to inform internal strategy. Lead partner coordination during operational incidents, service disruptions, or degraded performance. Partner alongside technical and operational teams to perform root cause analysis and define preventive actions, particularly where there are partner implications. Act as the connector between external partners and internal stakeholders across product, engineering, finance, and operations. Provide partner insights to influence product development and operational planning. Participate in cross-functional projects to launch new payment features, geographies, or customer experiences. Your Expertise: 10+ years of experience in Payments Industry with specific focus on partnerships, product or consulting&nbsp;&nbsp; Experience in integrating large scale processing platforms and global payment methods Knowledge of card and non-card payments ecosystem&nbsp; Proven analytical skills, particularly in the realm of payments cost drivers and approval optimization History of interacting with stakeholders across the payments value chain, including issuers, acquirers, networks, fraud and risk management providers Comfortable driving partner discussions and negotiations to drive payments economics and product performance Excellent communication skills and attention to detail, and ability to communicate complex details simply Detail-oriented with great organizational skills, and highly analytical, but also comfortable with ambiguity Entrepreneurial and comfortable working in a fast-paced environment with the ability to thrive under minimal guidance Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb Payments, Inc. (a subsidiary of Airbnb, Inc.) is a registered entity. Approved remote states include: Alabama, California, Florida, Georgia, Illinois, Minnesota, Mississippi, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Tennessee, Texas, and Washington. This list is continuously evolving, so please check back with us if the state you live in is excluded. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$164,000&mdash;$205,000 USD

Payments Partnerships Manager

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: The Airbnb Community Support (CS) team is a global business unit that provides support to our Community of millions of guests and hosts who take trips and join experiences around the world every year.&nbsp; Within CS, the Platform and Experience team is responsible for the product and technology that enables an intelligent, scalable and exceptional service experience.&nbsp; We are looking for a CS Agent Products Lead, who will be responsible for leading a team of platform managers to build and deliver our future plans for the technology that underpins our service. You will work closely with our partners across product marketing, engineering, business operations, analytics and testing. The Difference You Will Make: Are you ready to shape the future of how Airbnb supports and delights millions of guests and hosts worldwide? As our Platform Lead for Agent Products, you’ll have a pivotal opportunity to leverage emerging technologies—such as AI, behavioral analytics, and predictive modeling—to transform the end-to-end support experience at a global scale. You’ll define and deliver extensible platform capabilities that enable seamless, proactive, and personalized service, setting new industry standards and driving real impact. A Typical Day: Define and execute the vision for Airbnb’s next-generation support platform—delivering robust, extensible systems that enable rapid innovation, scale globally, and empower frontline teams to deliver exceptional service. Harness emerging technologies—such as AI, behavioral analytics, and predictive modeling—to empower agents and frontline teams, anticipate customer needs, and deliver seamless, personalized support at scale. Manage and develop a high-performing, globally distributed team of platform managers—cultivating a culture of innovation, inclusion, and growth. Guide key product initiatives from concept to launch, ensuring seamless integration across the support journey and measurable benefits for both users and the business. Forge strong partnerships with engineering, design, data science, product marketing, and operations to align vision, drive priorities, and ensure superior user experiences. Develop tools and capabilities that enable agents’ growth, support ongoing learning, and drive measurable improvements in service quality. Your Expertise: 10+ years of platform or product leadership in technology-driven environments, including 5+ years managing teams. Deep experience developing and launching extensible platform capabilities at scale. Demonstrated success leveraging emerging technologies (such as AI, behavioral analytics, and predictive modeling) in complex, global operations. Inspirational people leader, passionate about developing talent and fostering inclusive, high-performance teams. Proven ability to translate business needs into innovative, user-centric technology solutions. Exceptional communicator and influencer, skilled at working across functions and with executive stakeholders. Analytical, data-driven problem solver who thrives in fast-paced, matrixed organizations. Strong understanding of customer service operations, digital support tools, and continuous improvement best practices. Community-first, user-centric mindset with a relentless drive for excellence. Experience in customer service, operations platforms, or SaaS environments is highly valued. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$224,000&mdash;$280,000 USD

Platform Lead, Agent Products, Community Support

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join Airbnb is a vision- and mission-driven company. Our Product Managers embody this culture and mindset. They imagine the ideal end state for our community (guests and hosts) and work backward from it, challenging current assumptions. They champion winning strategies, leverage metrics to track progress, and partner with talented cross-functional teammates (engineering, design, data science, and more). Highly hands-on, they are never afraid to roll up their sleeves to deliver the right outcome for our community. If you’re excited to help us create a world where anyone can belong anywhere, we’d love to meet you. AirCover is the most comprehensive protection in travel. It helps our host and guest communities enjoy peace of mind through protection programs unmatched in the industry. AirCover for Hosts, AirCover for Guests, and Guest Travel Insurance provide top-to-bottom coverage for listings and bookings. Our vision is to design and deliver products that let everyone host and travel with confidence. To realize this vision, we’re seeking leaders who can strengthen our current offerings and conceive new ones. The Difference You Will Make You will join the AirCover &amp; Insurance Operations Platform team, focusing on accelerating AI-based solutions that deliver personalized experiences across all AirCover products and services. In collaboration with business stakeholders, product marketing, and operational product managers, you will shape the roadmap for these products. You will also partner with engineers, designers, data scientists, and field-operations teams to scale our solutions across existing and emerging business segments. A Typical Day Represent our community of hosts and guests, empathize with their needs, and create a sense of belonging within the Airbnb ecosystem. Establish the product vision and strategy for your area. Define success through clear, measurable objectives and key results (OKRs). Develop product roadmaps and build alignment across product teams, cross-functional partners, and leadership. Execute efficiently to ship products and deliver impact for our business and users. Lead cross-functional groups to fulfill the team’s mission. Communicate concisely and influence outcomes at all levels of the organization. Your Expertise 15+ years of experience building products in a product-management role. Strong experience building and launching AI-enabled solutions and features in consumer-facing applications and internal tools. Demonstrated track record of product leadership, from discovery through launch and iteration. Deep customer empathy and ability to prioritize ruthlessly. Storytelling skills that connect the problem you’re solving to a compelling vision, coupled with a willingness to dive into the details. Proven ability to build partnerships across and beyond the Product organization. Exceptional decision-making skills: you can prioritize effectively given limited resources. Outstanding relationship-management skills. Thrives in a startup-like environment—comfortable with a fast pace, changing needs, and limited resources. &nbsp; Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$224,000&mdash;$280,000 USD

Platform Lead – Intelligence & Personalization, AirCover

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: The Defense Platform team builds and maintains foundational capabilities for proactive and reactive detection and mitigation. Our capabilities span Risk Management, Continuous and Holistic Risk Evaluation, and User Authenticity. These capabilities are used by various teams all across Airbnb. The Difference You Will Make: At Airbnb, our top priority is to create a safe and trusted community for our Hosts and guests. As a Platform Product Manager on the AI/ML Defense Platform team, you will conceptualize, build and evangelize foundational ML models and signals that can enable teams in various domains such as Identity, Safety, Abuse and Fraud. This role will require you to identify and and solve Trust and safety issues across different products, teams, and operational processes.&nbsp; A Typical Day:&nbsp; Establish the vision for a suite of AI/ML products based on the value we can provide&nbsp; Develop the product roadmap and build consensus on prioritization which drives product execution&nbsp; Challenge the status quo and inspire people toward a unified outcome Define goals and success with clearly measurable objectives and key results&nbsp; Efficiently execute to ship products and deliver impact for our business and users Communicate concisely and influence outcomes Build alignment across product teams, cross-functional partners (FP&amp;A, Marketing, Operations, Customer Experience, Trust, etc.) and Leadership/Executive team Drive product development with a world-class team of Engineers, Data Scientists and Operations Leads and Policy Experts Prioritize work based on inputs from many stakeholders, while being flexible to iterate/change&nbsp; Evaluate new product opportunities and bring forward proposals (buy, build, partner solutions) for new capabilities with data and users at the forefront&nbsp; Your Expertise: 8+ years of product management experience&nbsp; 2+ years of building AI/ML products or technical product management Prior product, operation, or engineering experience working in Security, Trust, Safety, or Fraud Ability to carefully trade-off fraud prevention and impact to good users Radical thinking paired with strong execution. Can envision a world different than the status quo with the ability to articulate a clear path to get there Strong cross-customer collaboration: harmonizes strategies and needs of multiple customers; influences customer strategy and plans Outstanding written and verbal communication ability to a diverse stakeholder audience, including a global team of C-level executives, product, and technical stakeholders Self-motivated and proactive, with demonstrated creative and critical thinking capabilities Innate capability to, directly and indirectly, lead teams through success Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.&nbsp; Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$194,000&mdash;$239,000 USD

Platform Manager, AI/ML Defense Platform

airbnb

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; Our Product Marketing team imagines the ideal experience for our community and works backwards, creating innovative products that delight our guests and hosts. They deeply understand the needs of our users and translate these into a product strategy that combines strong product thinking and deep research. They partner with talented cross-functional team members across engineering, design, operations, data science, and more, leading teams to execute a shared vision. They are incredibly detail-oriented, hands on and excellent communicators, capable of crafting compelling stories for both internal and external audiences. The Difference You Will Make: The International Product Marketing team is part of the worldwide Product Marketing team and we are looking for entrepreneurial product experts who are ready to jump in, roll their sleeves up and integrate with local teams, while maintaining close alignment with the worldwide teams. This role will help build out the new functional area outside of the US and will be instrumental in shaping the organization as it evolves. The cross functional model we use at Airbnb requires close partnerships&nbsp; across multiple teams – this role requires a highly collaborative, flexible individual who can influence and collaborate with teams across the world. As the Product Manager based in our APAC region, you will report to the Product Marketing Director for International Markets. As the product marketing leader for the market(s) in APAC, you will play a pivotal role in understanding the needs, pain points, and wants&nbsp; of users and translate those insights into innovative product features, capabilities and marketing strategies. The ideal candidate will possess a deep understanding of the travel industry at a market and broader regional level, and have a proven track record of driving product innovation. You will collaborate with the global business and country teams to develop partnerships that accelerate existing and new businesses. You will drive features in major releases and for test and learn pilots, after having successfully championed for customization and features for your target country/region. You will also determine how they are communicated to the public and the media in your region in partnership with other communications and marketing teams. You are responsible for the success of Airbnb products throughout their life cycle — from concept to release. You will be the voice of our products for the market in your region and love the journey from taking a product from idea to reality. This role can be based in Singapore, Tokyo, or Seoul.&nbsp; A Typical Day: Build deep expertise on Airbnb in your market/region through user research, marketplace data, and an understanding of the competitive landscape and be capable of synthesizing in a cohort product story input from multiple stakeholders and sources. Work with other functional leaders in your market/region to articulate the product vision, strategy, and roadmap for Airbnb products and new businesses. Implement best-in-class product development and management practices. Maintain and articulate a product feature and roadmap prioritization plan in collaboration with local teams. Advocate for and execute new products that deliver impact for our business and users. Communicate concisely and influence outcomes across all levels of the company, including country and regional executive teams Drive alignment across product teams (Technology, Design) and key cross-functional partners (Business, Supply, FP&amp;A, Marketing, Global Operations, Customer Support, Trust, etc.) to ensure initiatives are prioritized for wider roll-out or piloted to test and learn Define goals and success with clearly measurable objectives and key results for your area. Build and seamlessly integrate partnerships in your country/region that expand existing businesses and build new ones. Navigate regulatory and government requirements in partnership with Policy/Comms and regions/markets. Craft the product narrative and marketing strategies that communicate the benefits and features of our products both internally and externally in collaboration with comms and other cross functional partners. Develop and deliver engaging product demos to press, showcasing key features and functionalities. Your Expertise: 8-12 years of product management / marketing experience. Demonstrated track record of product leadership. Success in building and scaling global consumer products and ecosystems that people love. Experience creating product messaging and delivering to customers and the media. Entrepreneurial track record of taking an idea to reality – start up experience a plus while capable of operating in a larger organization. Ability to effectively use data and perform business analysis to support product strategy/decisions. Capable of driving execution across teams in a fast-paced environment. Comfortable with doing individual contributor product management work. Highly collaborative and results oriented. Fluency in English and at least one of Japanese or Korean. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. &nbsp;

Product Manager, APAC

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: Our Product Managers imagine the ideal experience for our community and work backwards, creating innovative products that delight our guests and hosts. They deeply understand the needs of our users and translate these into a strategy that combines strong product thinking and deep research. They partner with talented cross-functional team members across engineering, design, operations, data science, and more, leading teams to execute a shared vision. They are incredibly detail-oriented and hands on. The Difference You Will Make: We are looking for a product leader to drive the transformation of Airbnb's discovery and merchandising platform for our guest experience. In this key role, you’ll be responsible for designing and delivering an end-to-end guest journey—making it effortless for every guest to discover the most relevant Homes, Services, Experiences, and offerings yet to come.&nbsp; You’ll partner closely with design, engineering, and data teams to invent new browsing tools with the latest AI technologies and intuitive UI formats that delight our users. You’ll also collaborate with operations and global teams to build merchandising capabilities that support Airbnb’s editorial strategy, ensuring our platform remains top-of-mind for travelers everywhere and for every travel moment. Lastly, you will partner closely with our marketing team to ensure Airbnb’s voice and merchandising strategy expands into our lifecycle campaigns and new marketing programs.&nbsp; A Typical Day:&nbsp; Lead the product vision, strategy, and roadmap for the merchandising needs of all key business verticals (e.g. Homes, Services, Experiences, International)&nbsp; and new bets (e.g. Hotels, Luxe, Partnerships) Lead the development of new discovery and merchandising features that drive core guest and bookings growth. Partner with international and merchandising teams to build Airbnb’s first merchandising manager- a critical tool to enable personalization and local relevance at scale. Incorporate the latest AI technologies to uplevel Airbnb’s browsing experience Collaborate with marketing teams to extend Airbnb’s merchandising strategy to our lifecycle and growth marketing campaigns. Craft the product narrative and marketing strategies that communicate the benefits and features of these products both internally and externally. Develop product roadmaps and build alignment across product teams (Tech, Design), cross-functional partners (FP&amp;A, Marketing, Global Operations, Customer Experience, Trust, etc.) and Leadership/Executive team. Inspire teams, leadership, and the company to support the success of your products and business outcomes. Build deep expertise on the subject matter both through user research, marketplace data, and an understanding of the competitive landscape. Define goals and success with clearly measurable objectives and key results.&nbsp; Efficiently execute to ship products and deliver impact for our business and users. Your Expertise: 8+ years of product management experience. Experience creating product messaging and delivering to customers and the media. Demonstrated track record of building cross-functional and executive leadership alignment.&nbsp;&nbsp; Experience working on consumer products with marketplace dynamic on a global scale. Entrepreneurial track record of taking an idea to reality. A strong ability to effectively use data and perform business analysis to support product strategy/decisions. Excited to drive execution across teams in a fast-paced environment. Desire to do individual contributor product management work. Your Location: We are open to candidates in multiple locations, but ask that you are able to work Pacific Time Zone work hours as needed. This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.&nbsp;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$194,000&mdash;$239,000 USD

Product Manager, Guest Discovery & Merchandising

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: Our Product Marketing team imagines the ideal experience for our community and works backwards, creating innovative products that delight our guests and hosts. They deeply understand the needs of our users and translate these into a product strategy that combines strong product thinking and deep research. They partner with talented cross-functional team members across engineering, design, operations, data science, and more, leading teams to execute a shared vision. They are incredibly detail-oriented, hands on and excellent communicators, capable of crafting compelling stories for both internal and external audiences.&nbsp; The Difference You Will Make: The International Product Marketing team is part of the Worldwide Product Marketing team. We are looking for entrepreneurial product experts who are ready to jump in, roll their sleeves up and integrate with local and regional teams, while maintaining close alignment with the worldwide teams. This role will help build out the new functional area outside of the US and will be instrumental in shaping the organization as it evolves. The cross functional model we use at Airbnb requires close partnerships&nbsp; across multiple teams – this role requires a highly collaborative, flexible individual who can influence and collaborate with teams across the world. As the Product Manager based in our LATAM region, you will report to the Product Marketing Director for International Markets. As the product marketing leader for the market(s) in LATAM, you will play a pivotal role in understanding the needs, pain points, and behavior of users and translate those insights into innovative product features, capabilities and marketing strategies. The ideal candidate will possess a deep understanding of the travel industry at a market and broader regional level, and have a proven track record of driving product innovation. You will collaborate with the global business and country teams to develop partnerships that accelerate existing and new businesses. You will drive features&nbsp; in major releases and for test and learn pilots, after having successfully championed customization and features for your target country/region. You will also determine how they are communicated to the public and the media in your region in partnership with other communications and marketing teams. You are responsible for the success of Airbnb products throughout their life cycle — from concept to release. You will be the voice of our products for the market in your region and love the journey from taking a product from idea to reality. A Typical Day:&nbsp; Build deep expertise on Airbnb in your market/region through user research, marketplace data, and an understanding of the competitive landscape and be capable of synthesizing in a cohort product story input from multiple stakeholders and sources. Work with other functional leaders in your market/region to articulate the product vision, strategy, and roadmap for Airbnb products and new businesses. Implement best-in-class product development and management practices, including relevant go-to-market kits and information packs for local teams, while working with central and local teams. Maintain and articulate a product feature and roadmap prioritization plan in collaboration with local teams. Advocate for and execute new products that deliver impact for our business and users. Communicate concisely and influence outcomes across all levels of the company, including country and regional executive teams. Drive alignment across product teams (Technology, Design) and key cross-functional partners (Business, Supply, FP&amp;A, Marketing, Global Operations, Customer Support, Trust, etc.) to ensure initiatives are prioritized for wider roll-out or piloted to test and learn Define goals and success with clearly measurable objectives and key results for your area. Build and seamlessly integrate partnerships in your country/region that expand existing businesses and build new ones. Navigate regulatory and government requirements in partnership with Policy/Comms and regions/markets. Craft the product narrative and marketing strategies that communicate the benefits and features of our products both internally and externally in collaboration with comms and other cross functional partners. Develop and deliver engaging product demos to press, showcasing key features and functionalities. Your Expertise: 10-15 years of product management experience. Demonstrated track record of product leadership.&nbsp; Comfortable with doing individual contributor product management work. Success in building and scaling global consumer products and ecosystems that people love. Experience creating product messaging and delivering to customers and the media. Entrepreneurial track record of taking an idea to reality – start up experience a plus while capable of operating in a larger organization. Ability to effectively use data and perform business analysis to support product strategy/decisions. Capable of driving execution across teams in a fast-paced environment. Highly collaborative and results oriented. Ability and willingness to travel around 30-35% of the time. Fluency in English and at least one other local language (Spanish or Portuguese). Your Location: This position is based in Mexico City, Mexico - Hybrid. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager.&nbsp; Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

Product Manager, LATAM (Mexico City, Mexico)

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: Our Product Marketing team imagines the ideal experience for our community and works backwards, creating innovative products that delight our guests and hosts. They deeply understand the needs of our users and translate these into a product strategy that combines strong product thinking and deep research. They partner with talented cross-functional team members across engineering, design, operations, data science, and more, leading teams to execute a shared vision. They are incredibly detail-oriented, hands on and excellent communicators, capable of crafting compelling stories for both internal and external audiences.&nbsp; The Difference You Will Make: The International Product Marketing team is part of the Worldwide Product Marketing team. We are looking for entrepreneurial product experts who are ready to jump in, roll their sleeves up and integrate with local and regional teams, while maintaining close alignment with the worldwide teams. This role will help build out the new functional area outside of the US and will be instrumental in shaping the organization as it evolves. The cross functional model we use at Airbnb requires close partnerships&nbsp; across multiple teams – this role requires a highly collaborative, flexible individual who can influence and collaborate with teams across the world. As the Product Manager based in our LATAM region, you will report to the Product Marketing Director for International Markets. As the product marketing leader for the market(s) in LATAM, you will play a pivotal role in understanding the needs, pain points, and behavior of users and translate those insights into innovative product features, capabilities and marketing strategies. The ideal candidate will possess a deep understanding of the travel industry at a market and broader regional level, and have a proven track record of driving product innovation. You will collaborate with the global business and country teams to develop partnerships that accelerate existing and new businesses. You will drive features&nbsp; in major releases and for test and learn pilots, after having successfully championed customization and features for your target country/region. You will also determine how they are communicated to the public and the media in your region in partnership with other communications and marketing teams. You are responsible for the success of Airbnb products throughout their life cycle — from concept to release. You will be the voice of our products for the market in your region and love the journey from taking a product from idea to reality. A Typical Day:&nbsp; Build deep expertise on Airbnb in your market/region through user research, marketplace data, and an understanding of the competitive landscape and be capable of synthesizing in a cohort product story input from multiple stakeholders and sources. Work with other functional leaders in your market/region to articulate the product vision, strategy, and roadmap for Airbnb products and new businesses. Implement best-in-class product development and management practices, including relevant go-to-market kits and information packs for local teams, while working with central and local teams. Maintain and articulate a product feature and roadmap prioritization plan in collaboration with local teams. Advocate for and execute new products that deliver impact for our business and users. Communicate concisely and influence outcomes across all levels of the company, including country and regional executive teams. Drive alignment across product teams (Technology, Design) and key cross-functional partners (Business, Supply, FP&amp;A, Marketing, Global Operations, Customer Support, Trust, etc.) to ensure initiatives are prioritized for wider roll-out or piloted to test and learn Define goals and success with clearly measurable objectives and key results for your area. Build and seamlessly integrate partnerships in your country/region that expand existing businesses and build new ones. Navigate regulatory and government requirements in partnership with Policy/Comms and regions/markets. Craft the product narrative and marketing strategies that communicate the benefits and features of our products both internally and externally in collaboration with comms and other cross functional partners. Develop and deliver engaging product demos to press, showcasing key features and functionalities. Your Expertise: 10-15 years of product management experience. Demonstrated track record of product leadership.&nbsp; Comfortable with doing individual contributor product management work. Success in building and scaling global consumer products and ecosystems that people love. Experience creating product messaging and delivering to customers and the media. Entrepreneurial track record of taking an idea to reality – start up experience a plus while capable of operating in a larger organization. Ability to effectively use data and perform business analysis to support product strategy/decisions. Capable of driving execution across teams in a fast-paced environment. Highly collaborative and results oriented. Ability and willingness to travel frequently (30-35% of the time). Fluency in English and at least one other local language (Spanish or Portuguese). Your Location: Due to the nature of this position, the successful applicant will need to be based in San Francisco or Miami to be able to conduct their work. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware And Rhode Island. This list is continuously being updated, please check back with us if the state you live in is on the exclusion list. &nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.&nbsp; Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$224,000&mdash;$280,000 USD

Product Manager, LATAM (Miami or San Francisco)

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: Our Product Marketing team imagines the ideal experience for our community and works backwards, creating innovative products that delight our guests and hosts. They deeply understand the needs of our users and translate these into a product strategy that combines strong product thinking and deep research. They partner with talented cross-functional team members across engineering, design, operations, data science, and more, leading teams to execute a shared vision. They are incredibly detail-oriented, hands on and excellent communicators, capable of crafting compelling stories for both internal and external audiences.&nbsp; The Difference You Will Make: The International Product Marketing team is part of the Worldwide Product Marketing team. We are looking for entrepreneurial product experts who are ready to jump in, roll their sleeves up and integrate with local and regional teams, while maintaining close alignment with the worldwide teams. This role will help build out the new functional area outside of the US and will be instrumental in shaping the organization as it evolves. The cross functional model we use at Airbnb requires close partnerships&nbsp; across multiple teams – this role requires a highly collaborative, flexible individual who can influence and collaborate with teams across the world. As the Product Manager based in our LATAM region, you will report to the Product Marketing Director for International Markets. As the product marketing leader for the market(s) in LATAM, you will play a pivotal role in understanding the needs, pain points, and behavior of users and translate those insights into innovative product features, capabilities and marketing strategies. The ideal candidate will possess a deep understanding of the travel industry at a market and broader regional level, and have a proven track record of driving product innovation. You will collaborate with the global business and country teams to develop partnerships that accelerate existing and new businesses. You will drive features&nbsp; in major releases and for test and learn pilots, after having successfully championed customization and features for your target country/region. You will also determine how they are communicated to the public and the media in your region in partnership with other communications and marketing teams. You are responsible for the success of Airbnb products throughout their life cycle — from concept to release. You will be the voice of our products for the market in your region and love the journey from taking a product from idea to reality. A Typical Day:&nbsp; Build deep expertise on Airbnb in your market/region through user research, marketplace data, and an understanding of the competitive landscape and be capable of synthesizing in a cohort product story input from multiple stakeholders and sources. Work with other functional leaders in your market/region to articulate the product vision, strategy, and roadmap for Airbnb products and new businesses. Implement best-in-class product development and management practices, including relevant go-to-market kits and information packs for local teams, while working with central and local teams. Maintain and articulate a product feature and roadmap prioritization plan in collaboration with local teams. Advocate for and execute new products that deliver impact for our business and users. Communicate concisely and influence outcomes across all levels of the company, including country and regional executive teams. Drive alignment across product teams (Technology, Design) and key cross-functional partners (Business, Supply, FP&amp;A, Marketing, Global Operations, Customer Support, Trust, etc.) to ensure initiatives are prioritized for wider roll-out or piloted to test and learn Define goals and success with clearly measurable objectives and key results for your area. Build and seamlessly integrate partnerships in your country/region that expand existing businesses and build new ones. Navigate regulatory and government requirements in partnership with Policy/Comms and regions/markets. Craft the product narrative and marketing strategies that communicate the benefits and features of our products both internally and externally in collaboration with comms and other cross functional partners. Develop and deliver engaging product demos to press, showcasing key features and functionalities. Your Expertise: 10-15 years of product management experience. Demonstrated track record of product leadership.&nbsp; Comfortable with doing individual contributor product management work. Success in building and scaling global consumer products and ecosystems that people love. Experience creating product messaging and delivering to customers and the media. Entrepreneurial track record of taking an idea to reality – start up experience a plus while capable of operating in a larger organization. Ability to effectively use data and perform business analysis to support product strategy/decisions. Capable of driving execution across teams in a fast-paced environment. Highly collaborative and results oriented. Ability and willingness to travel around 30-35% of the time. Fluency in English and at least one other local language (Spanish or Portuguese). Your Location: This position is based in Sao Paulo, Brazil - Hybrid. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager.&nbsp; Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

Product Manager, LATAM (São Paulo, Brazil)

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; At Airbnb, if there’s anything related to money, it comes to the Payments team.&nbsp; We are building a world-class payments and commerce organization - one that currently supports 191 countries, 70 currencies, connects dozens of payment providers and banks, processes multiple billions of dollars, and empowers more people to participate in our global marketplace.&nbsp; The Product team is at the center of all of the activity on our team. We play the role of conductor, enhancing our engineers, designers, and data scientists to build great product experiences. Our Payments Product Managers own and lead outcomes related to foundation, growth, and empowerment. This means our PMs set the vision, strategy, and roadmap, and execute on the plans that are developed. Our Payments product organization has 2 domains: Payments and Commerce Platform - facilitating money movement and exchange of value while also fueling growth for our business Payments Risk and Compliance - ensuring safe and efficient payment processing The Difference You Will Make: This role is part of the Payments and Commerce Platform domain. As a Platform Product Manager specializing in the ways our guests can pay, you are passionate about crafting seamless and delightful payment experiences for our guests across the globe. You are a subject matter expert in ecommerce card-not-present (CNP) payments, with a deep understanding of how money moves between merchant platforms and processing partners, including payment gateways, processors, acquirers, card networks, and issuers. You will drive the evolution of Airbnb’s guest payin platform by improving and innovating end-to-end payment capabilities. Your focus will be on launching new payment capabilities and experiences, optimizing transaction processing and orchestration, and reducing operational complexities, all while ensuring secure, reliable, and frictionless payment experiences for our community. You thrive in ambiguity, leveraging data, experimentation, and structured business cases to solve complex problems and influence cross-functional teams that include engineers, data scientists, finance, compliance, legal, and business stakeholders. Your ability to navigate both technical and regulatory challenges, and to communicate complex payment concepts to both payments and non-payments audiences, is key to your success in this role. If you’re excited by the challenge of scaling a global payments platform and delivering exceptional guest experiences at Airbnb, we’d love to connect with you! A Typical Day:&nbsp; Champion the vision for a world-class guest payins experience and processing on the Payments Platform Shape and execute a thoughtful, multi-year roadmap to make paying as seamless and delightful as staying at an Airbnb Partner closely with talented teammates across Engineering, Operations, Analytics, Partnerships, Treasury, Finance, Platform, Product Marketing, and UX Design, aligning on goals and turning big ideas into reality Craft clear product narratives, user stories, and requirements that keep teams inspired and focused Launch experiments, define meaningful success metrics, and plan smooth rollouts that scale Define, monitor&nbsp; and analyze KPIs that inform payment success &amp; health Lead the way in integrating partner products and services that elevate what platform intelligence and efficiency Collaborate to build actionable playbooks for solving guest payment challenges and supporting our global community Stay curious and connected to the latest in payments, bringing fresh ideas, best practices, and innovations to Airbnb Your Expertise: 7+ years of product management experience, launching new payment methods or partner integrations across the payments ecosystem (including gateways, PSPs, networks, issuers, and acquirers) Deep platform payments product management know-how, building flexible products that empower a range of business customers Framework oriented thinker Hands-on collaboration with engineers, developing use cases, building inspiring narratives, prioritizing features, and making thoughtful trade-offs between short-term and long-term bets Proven ability to lead through influence, working cross-functionally with engineers, data scientists, finance, compliance, legal, and business partners Clear, compelling storyteller, confident sharing both the “why” behind your vision and digging into the details when needed Strong decision-making chops: skilled at prioritizing and navigating resource constraints to deliver maximum impact Comfortable in a startup-like environment, embracing pace, change, and ambiguity with positivity and resilience Highly data-driven, with robust analytical skills and a passion for using insights to drive great outcomes&nbsp; Domain Experience: Transaction Processing: Deep experience with real-time and batch processing, payment routing, and failover strategies across global PSPs Transaction Orchestration: Experience managing Cardholder Initiated Transactions (CIT), Merchant Initiated Transactions (MIT), incremental/capture flows, partial authorizations, and scheduled billing and smart retries Payment Retry &amp; Optimization: Implementing intelligent retry logic, dynamic routing, and decline code analysis to maximize acceptance rates Authentication: Experience implementing SCA and 3DS2&nbsp; Partner tools: Experience leveraging network tools (e.g. Network Tokens, Account Updater) and PSP capabilities to drive approvals Alternative Payment Methods: Integrating global/local payment rails (e.g., digital wallets, open banking, instant payments) Settlement &amp; Reconciliation: Experience with multi-currency settlement, reconciliation workflows, and chargeback handling Payment UX: experience optimizing multi-device, multi-currency payment flows a plus Knowledge and experience using collaborative tools and techniques of the trade (e.g. Airtable, SQL, Google Docs, Scrum, Agile,&nbsp; Figma, Invision) Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb Payments, Inc. (a subsidiary of Airbnb, Inc.) is a registered entity. Approved remote states include: Alabama, California, Florida, Georgia, Illinois, Minnesota, Mississippi, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Tennessee, Texas, and Washington. This list is continuously evolving, so please check back with us if the state you live in is excluded. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$194,000&mdash;$239,000 USD

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