Airbnb, Inc., together with its subsidiaries, operates a platform that enables hosts to offer stays and experiences to guests worldwide. The company's marketplace model connects hosts and guests online or through mobile devices to book spaces and experiences. It primarily offers private rooms, primary homes, or vacation homes. The company was formerly known as AirBed & Breakfast, Inc. and changed its name to Airbnb, Inc. in November 2010. Airbnb, Inc. was founded in 2007 and is headquartered in San Francisco, California.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; Our Supply Team is growing, and we want you to be part of it! As a Market Manager, you will play a crucial role in the retention, growth, and optimization of host entrepreneurs and rising hosts in your assigned territory. You will focus on building strong relationships with these hosts, helping them optimize their listings, improve pricing strategies, and enhance their overall success on Airbnb.&nbsp; The Difference You Will Make: As a Market Manager, you will be responsible for the growth of a book of business in your assigned territories by managing professional host accounts and supply acquisition of high quality inventory. You will build Airbnb’s strong market presence in your assigned region in collaborating with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success from acquisition strategy development to strategic partner relationship management. You will help develop and iterate scalable, localized supply strategies in your territory aiming to secure our long-term success. A Typical Day:&nbsp; Build and manage partner relationships within assigned territory Directly manage accounts to meet and exceed quarterly/annual sales goals&nbsp; Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to drive increase in sales Prospect and onboard new, high quality supply in your assigned geography Maintain a baseline understanding of the technical integration of various software partners so that you can provide the right support to your clients Represent Airbnb in external meetings with Professional Hosts and at industry conferences in your market&nbsp; Educate clients on all significant product changes, and cascade feedback on product and policy to the relevant internal stakeholders — including staying current on evolving Canadian short-term rental regulations at the federal, provincial, and municipal levels Hold regular optimization calls and business reviews with your partners Develop strong and long lasting partnerships Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners&nbsp; Respond to and deliver exceptional service to your professional hosts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance Work cross-functionally with product, communications, public policy and customer support teams to ensure our long-term market success. Your Expertise: 6+ years of experience in new sales, account management, and partner support, showcasing a deep understanding and capability in fostering business relationships. Fluency in English required, however, special consideration will be given to those bilingual in Mandarin or Cantonese&nbsp; 2+ years of tech/travel industry experience is a plus, highlighting the value of sector-specific knowledge. Proven track record of being able to effectively work a leads pipeline and a book of business, demonstrating expertise in nurturing and converting potential opportunities. Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work, emphasizing the importance of data-driven decision-making. The ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments, highlighting adaptability and strategic foresight. Proven experience working cross-functionally, ensuring the ability to collaborate effectively with various teams to drive collective success. Excellent communication and presentation skills and the ability to communicate effectively with clients via phone, email, and in-person, underscoring the importance of strong interpersonal skills. Charismatic self-starter who is resourceful and self-sufficient, paired with strong time management and prioritization skills, showcasing the initiative and organizational capabilities required for the role. Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus, indicating the technical tools proficiency needed for effective relationship management. Based in either British Columbia or Alberta, and must be willing to regularly travel to your assigned territory. Typical expectation would be once every quarter. Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus, culminating the profile with a personal alignment and enthusiasm for the company's mission and sector. Your Location: This position is Canada - Remote Eligible. Due to the nature of this position, the successful applicant will need to be based in British Columbia or Alberta, Canada to be able to conduct their work. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a province where Airbnb Canada, Inc. has a registered entity. Currently we can hire in the following provinces: Ontario, British Columbia, Quebec, and Saskatchewan. This list is continuously evolving, so please check back with your recruiter on what provinces you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. We use automated tools to help our recruiting team efficiently screen a large volume of applications. All final hiring decisions are made by a human reviewer.&nbsp; This role is a backfill for an existing position.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.Canada Annual Pay Range$91,000&mdash;$107,000 CAD

Market Manager

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service management to the Airbnb community as a Regional Operations Manager. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service through coaching and upleveling their team. This is a full time position based in Ireland. The Difference You will Make: The Regional Operations Manager supports one or more internal CS services. The Regional Operations Manager is an operational leadership role that requires substantial experience in customer service and team management. Regional Operations Managers oversee teams of approximately 4-8 people managers who each manage teams of 8-15 support agents. ROMs should have the ability to guide and uplevel their team members, demonstrating top-level coaching skills and operations management knowledge. Strong organizational skills and the ability to balance real-time and planned work are also required. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality.&nbsp; A Typical Day:&nbsp; Oversee a strong operational environment for your teams and ensure high quality support for the community from your team Manage the team execution of complex, sensitive, and/or urgent issues that might pose a significant risk to our brand or community, including acting as the highest escalation point for case consults and high level escalations from other stakeholders Meet with your direct reports regularly to review their work and provide high quality, behavior-based coaching; must be able to create a performance development strategy/plan for your service(s). Provide best practices guidelines to your team on how to handle cases and situations, and ensure that ways of working are documented and followed. Ensure that the team is consistently staffed appropriately and that staff complete onboarding and ongoing trainings. For cases that involve internal stakeholders, guide your team to take proper action to case closure and in rare cases, support with in-the-weeds case handling. Collaborate with Capacity Planning &amp; WFP on setting minimum headcount, ensuring adequate coverage, contingency planning impacts of changes, and advocating for staffing needs vs. volume/work Drive performance at the team manager, regional, and service level Ensure individual team members are held accountable to performance goals in a fair and equitable manner by setting clear expectations, following-up individually, and coaching team members positively to develop and improve their skills in a tailored way Manage both team manager and regional performance, including identifying trends in performance, providing corrective actions and positive overall feedback, and writing year end reviews and improvement plans Ability to set and articulate the vision and focus for the quarter; deliver that vision and focus through all hands-type meetings Share input and recommendations about service target setting. Provide oversight on the overall service performance and contribute to reporting on trends and providing a holistic picture of the service to the Delivery Director Build and nurture an engaged and diverse team Own and manage end-to-end people strategy and operations within your team to foster a high performing and sustainable team environment. This includes hiring, driving onboarding, talent development, and people engagement/wellness/morale Enable team and individual professional success through supporting and challenging your team to meet and exceed expectations with clear goals/expectations, feedback, one-on-ones, and coaching Support team in professional development within team by finding and creating development opportunities and leveraging company-wide resources to regularly drive development within your team. Keep up with day-to-day management duties such as time off approvals, team and one-on-one meetings, and managing Talent-related issues Maintain a culture of openness, transparency and accountability allowing our teams to deliver their best work while being themselves&nbsp; Demonstrate strong leadership on important issues including Diversity &amp; Belonging, Allyship, Ethics, Compliance and maintaining high standards of service to the company Support strategic initiatives within Delivery and your service as needed Lead the team toward the successful execution of company or other strategic changes or goals within your service by cascading updates and changes, communicating new requirements, and providing feedback Support, as needed, internal Delivery performance &amp; operations improvement projects, in collaboration with the Delivery Excellence team and cross-functional partners Think critically and constantly evaluate our procedures. Collect feedback from the team to identify opportunities to improve performance and better optimize processes for the team, service, and global community Your Expertise: Your background &amp; experience 8+ years of progressive experience in a customer service or an operations role, with 5 years in a role directly managing staff &amp; the employee lifecycle, ideally managing other managers Demonstrable experience in driving improved performance of teams as a manager Experience in the deployment of resources to manage real-time crisis situations, including managing high severity/sensitivity cases and decision-making authority for losses Experience in data analysis and reporting to identify performance trends, as well as&nbsp; developing and implementing performance management standards Experience translating big picture goals and strategy into implementable and concrete actions for your teams, including setting operational or functional targets or performance goals&nbsp; Ability to work weekend days, holidays, and on-call required Your skills &amp; expertise Exceptional leadership and team management skills to manage a team of professionals - comfort with conflict, giving and receiving feedback, and handling employee/Talent issues Strong communication skills to collaborate with different stakeholders and manage sensitive cases, while remaining calm and poised under pressure Organized and resourceful; able to juggle and multi-task, with an attention to detail and follow through even in ambiguous situations In-depth understanding of customer service operations and processes; able to translate that to your team Strategic thinking and problem-solving abilities to evaluate procedures and identify opportunities for improvement Ability to cascade with context and lead your team through changes Exceptional coaching skills, you have high EQ and know how to tailor your feedback &amp; communication style to meet the needs of your coachee or mentee Cultural competency and a strong commitment to fostering diversity and inclusion within the team Proficiency in various data analysis and reporting tools to track performance trends (tableau, SQL, Excel, Google Sheets, etc.) Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.Ireland Annual Pay Range€96.000&mdash;€120.000 EUR

Regional Operations Manager, Premium Support

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: The Payments AI/ML Foundation team builds the shared platforms, services, and guardrails that enable product and data teams across Airbnb Payments&nbsp; to deliver trustworthy, efficient, and scalable AI capabilities. We provide the infrastructure for training, evaluation, inference, and operations - covering model lifecycle, observability, governance, cost/latency optimization, and developer ergonomics - so teams in Payments can move quickly in AI innovation with confidence. The Difference You Will Make: As a Senior Software Engineer on Payments AI/ML Foundation, you will design and own core platform components that power AI across Airbnb Payments. You will partner with product, infra, data science, and operations to translate ambiguous requirements into robust systems with clear SLAs; build tooling and automation that makes AI development safer and faster; and raise the bar on reliability, performance, and governance for models and agents in production. A Typical Day: Envision, champion, and support the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems. Work collaboratively with cross-functional partners including software engineers, product managers, operations and data scientists, identify opportunities for business impact, understand, refine, and prioritize requirements for AI/ML models, drive engineering decisions, and quantify impact. Hands-on productionize and operate AI/ML solution and pipelines at scale, including both batch and real-time use cases. Lead, mentor, challenge and grow enthusiastic, collaborative AI/ML culture within the organization Your Expertise: BE/B.tech, preferably in CS, or equivalent qualification. 7+ years of industry experience in backend/platform engineering (or equivalent), including ownership of production systems. Strong programming skills in Python, plus solid data engineering foundations. Good to have experience with AI frameworks (Langraph, Strand etc), orchestration (Airflow/Kubeflow), and streaming/processing (Kafka/Spark/Ray). Proven track record building observability for AI systems (metrics/logging/traces), with automated alerting, dashboards, and SLO management. Experience designing model governance and safety guardrails (prompt/version control, red-teaming, policy checks, approvals). Demonstrated ability to drive performance/cost optimizations (profiling, batching, caching, quantization, autoscaling) in high-traffic environments. &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Practical familiarity with vector search/embedding pipelines (indexing strategies, consistency, reindexing, retention). Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. &nbsp;

Senior Software Engineer -Payments

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.Highlights Ability to speak English and Japanese is a required No relocation and visa support &nbsp; The Community You Will Join: The Airbnb Hotels team is a fun, fast-growing group leading Airbnb’s expansion into the hotel sector. Operating with an entrepreneurial spirit, this team combines the simplicity, product excellence, and guest-centered ethos that define Airbnb. This team’s mission is to deliver the smoothest, most intuitive hotel booking experience for guests, while helping hotels easily drive incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners. The Difference You Will Make: In this role, you will build, manage, and grow strategic relationships with technical partners (like software providers or integrators) to drive mutual business growth, focusing on seamless API/system integrations, revenue generation, and aligning technical capabilities with supply strategy. This role requires strong relationship-building, technical acumen (especially for APIs/integrations), strategic thinking, and data analysis to identify opportunities, resolve complex issues, and ensure partners effectively leverage the company's platform. A Typical Day:&nbsp; Drive measurable business impact by managing stakeholders to achieve sales goals, including creating joint go-to-market (GTM) strategies, and expanding partner-driven revenue.&nbsp; Act as a subject matter expert for connectivity, providing technical support, troubleshooting API integrations, and ensuring technical alignment between partners and internal systems Develop a deep understanding of technical integrations across Property Management Systems, Channel Managers, and Central Reservation Systems to provide targeted client support Use data to identify strategic opportunities and drive sales growth Cross-Functional Collaboration: Work with Product, Engineering, Enterprise Accounts&nbsp; and Field Operations teams to align partner initiatives Educate clients on product updates and share partner feedback with internal stakeholders Implement and oversee effective troubleshooting processes, escalating as neededIdentify patterns in data and feedback to improve services and products Support your team to define and execute the global connectivity roadmap and standards for the Hotels supply team Contribute to the development of technical communication materials such as policies, procedures, and presentations. Your Expertise: 10+ years of experience in a Connectivity or Technical Partner Manager role 5+ years experience in a direct partner facing commercial account management role focused on strategic, complex, and high-value technical partnerships Strong understanding of hospitality/travel software Proficiency in SQL, Sumo Logic, and Excel Solid technical troubleshooting skills Excellent communication and presentation abilities, with confidence in engaging stakeholders up to the C-level with prospective and existing partners across multiple channels including in person presentation skills.&nbsp; Effective time management and ability to prioritize in a fast-paced environment Strong quantitative skills with a proven ability to leverage data in decision-making Adaptability to shifting priorities, projects, and deadlines Passion for Airbnb, travel, and the sharing economy—being an Airbnb host is a plus Ability to speak Japanese is a required

Senior Connectivity Partner Manager, Hotels, APAC (Japan based)

Senior Connectivity Partner Manager, Hotels, APAC (Singapore based)

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: We are seeking a highly skilled and experienced forward thinking Analytics Engineer professional to join the Financial Controls team. The ideal candidate will be responsible for leveraging data analytics, AI and tooling to build automations around the SOX program, including operational program management, SOX control testing, and reporting. You will play a crucial role in building the long term vision, enhancing our risk assessment capabilities and executing efficient testing under Section 404 of the Sarbanes-Oxley Act of 2002.&nbsp;&nbsp; The Difference You Will Make: The role requires a well-rounded controls focused professional with analytics, systems, infrastructure and operational expertise. In addition, excellent communication, conceptional SOX knowledge, ability to identify and assess risk and apply audit methodologies is required.&nbsp; The position reports to the Principal, Technical SOX Compliance Lead that rolls up to the Director, Financial Risk &amp; Controls. &nbsp; A Typical Day: Work closely with the testing team to reimagine how we can use data-driven approaches to test the operating effectiveness of controls. Analyze large volumes of data from various sources in order to build automated transaction testing, risk assessments, or issue investigation to determine the root cause and potential impact to financial controls. Build internal tooling, automation applications with real time monitoring that streamline the SOX control program Leverage agentic AI and large language models to analyze unstructured data for SOX testing. Validate the integrity, accuracy and reliability of data through the implementation of data validation and quality control processes Identify opportunities for process improvements and recommend data-driven solutions to help reduce manual efforts in executing the SOX testing program Stay up-to-date with the latest trends, tools and techniques in data analytics and AI, and implement best practices within the team Your Expertise: Bachelor’s degree. MS in Computer Science a plus. Understanding and experience of 9 plus years with Sarbanes-Oxley Act of 2002, Section 404, COSO framework and PCAOB standards, and operational audit standards Knowledge of technology marketplace environments including both 3rd party and distributed home-grown systems Understanding of a service oriented platform architecture&nbsp; Experience with external auditor requirements and expectations Strong organizational skills and process-oriented with the ability to define and execute projects with limited guidance and unclear scope Experience forming strong working relationships with a variety of internal and external stakeholders within and outside of Finance Ability to communicate clearly and persuasively through both written and verbal formats Strong quantitative skills and ability to analyze complex data to distill insights and provide business recommendations Proficiency with the following skills and tools: SQL, Python, data modeling, data extraction, data analysis and visualization via Tableau and other internal tools Comfortable working with AI coding assistants to accelerate development of analytics and automation tooling. Monitor the performance and failures of automated workflows and continuously iterate on tooling, logic to improve accuracy, coverage, and efficiency of the SOX program&nbsp; Proven track record of delivering successful data analytics and automation projects that drive business value Ability to work collaboratively with people at all levels of the organization, identify risks and anticipate questions, and provide actionable recommendations based on industry best practices and use influence to ensure execution Role model for Airbnb core values Good to Have: Proficiency in AI/LLM tooling, including prompt engineering, API integration with models such as Claude or GPT-4, and building AI-assisted workflows for audit and controls testing Experience building lightweight web applications or internal tools using Python frameworks (e.g., Flask, FastAPI) or other frameworks to automate manual audit processes for SOX program Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. &nbsp;How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.&nbsp;&nbsp;India Annual Pay Range₹2,380,000&mdash;₹3,400,000 INR

Associate Principal, SOX Analytics

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; Every day, Airbnb hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Since our founding, more than 5 million hosts have welcomed over 1.5 billion guest arrivals in almost every country across the globe. The Enterprise Operations organization at Airbnb is instrumental in powering the company's growth and expansion on a global scale. Through AI and people-powered operations, this team maximizes the effectiveness, utilization, and impact of our supply, ensuring hosts and guests can seamlessly connect. The Supply Enablement team, within the Enterprise organization, serves as a strategic partner to global field and vendor teams by driving standardized strategy, tools, and best practices at scale. Focused on empowering Acquisition and Supply Market Managers, the team leverages data-driven insights and operational rigor to accelerate onboarding, improve host performance, and drive sustainable growth. The APAC Enablement function operates as an embedded regional partner, localizing these global frameworks to meet market needs and working closely with regional leaders to ensure enablement is timely, relevant, and impactful, balancing global alignment with local expertise to deliver results. The Difference You Will Make: We’re looking for a seasoned Enablement Manager to lead enablement for Homes and Hotels, driving consistent acquisition, growth, and retention of high-quality supply. This role will own onboarding, training, and continuous development for field and vendor teams, ensuring they are equipped to drive front line business performance. You will localize global enablement programs for regional relevance, partner cross-functionally to collect and share feedback, and leverage enablement tools and insights to continuously improve outcomes. A Typical Day: Support the growth of the APAC Destination Business by collaborating with the APAC Head of Homes to build powerful fact based narratives for the multiple regional launches and go to market initiatives Own onboarding and ongoing enablement for Acquisition and Account Management teams (both internal and vendors) across APAC Localize global enablement content, sales pitches, and narratives to reflect regional market needs Design and deliver role-based training programs, including mock calls, certifications, and playbooks Partner closely with Sales, RevOps, Product, Policy, and regional leaders to align enablement with business priorities Drive adoption of enablement tools (e.g., Highspot, Gong) and translate insights into actionable coaching and performance improvements Create structured feedback loops to bring field insights back to central teams and incorporate into training material Track and report on enablement impact (ramp time, performance, certification, revenue impact) What success looks like Faster ramp time for new hires New hires consistently passing mock call certifications post-training Validated sales narratives and pitches in market Improved conversion, retention, and revenue outcomes aligned to annual OKRs High quality scores across teams based on recorded call evaluations Strong adoption of enablement tools (e.g., Gong, Highspot) Trusted partnership with regional and global stakeholders Scalable, repeatable enablement programs across APAC Timely reporting and actionable insights to drive performance Your Expertise: 10+ years of professional experience, with at least 5 years in enablement, sales operations, or related roles in a fast paced global environment&nbsp; Experience in creating and delivering agile &amp; AI powered sales enablement content including: strong narrative, sales pitches, talking points, objection handling and standardized playbooks preferably in the hospitality industry Strong Analytical Skills:&nbsp; Proven ability to analyze large datasets, synthesize performance trends, and use data tools (e.g., Excel, Google Sheets, SQL proficiency strongly preferred) to drive decisions. Knowledge of APAC markets and cultural dynamics, with demonstrated success adapting global programs for local relevance Excellent verbal and written communications skills, including presentation skills to all levels within the organization Strong cross-functional influence and stakeholder management skills Data-driven mindset with experience using enablement tools and analytics Project Management: Experience managing complex operational projects with clear timelines, deliverables, and cross-functional dependencies Knowledge of go-to-market strategy and sales motions, with a solid understanding of revenue-driving metrics (pipeline, conversion, retention) Ability to prioritize and multi-task and to work in a dynamic, fast-changing entrepreneurial environment Preferred (Great to Have): Experience in the Tech, Travel, or Gig/Sharing Economy sectors Familiarity with two-sided marketplace dynamics and the complexities of host/guest support Experience launching new programs or standing up operations with a vendor from scratch Experience designing and executing quality monitoring programs for sales teams, leveraging call recordings, scorecards, and calibration to drive consistent performance Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. &nbsp;

Senior Enablement Manager

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: Machine Learning and Artificial Intelligence are at the heart of the Airbnb product. From Trust to Payments, and from Customer Service to Marketing we rely on ML to ensure that guests and hosts have the best possible experience with Airbnb.&nbsp; The Community Support Products (CSP) Machine Learning team is the core team responsible for driving CSxAI (Customer Support x Artificial Intelligence) initiatives by adopting the Generative AI technologies to enable an intelligent, scalable and exceptional service experience. The team develops and enhances various AI models, ML services and tools including LLM fine-tuning and optimization, RAG/Search,&nbsp; LLM evaluation and testing automation, feedback-based learning and guardrail for a wide range of applications in Airbnb.&nbsp; The richness of Airbnb's data, the complexity of its marketplace and the variety innate in our product mean that we need to operate at the state of the art of AI practice. We are committed to investing in long term innovation to solve the complex problems we face, and to do that we need the very best experts in ML and AI to join us. The Difference You Will Make: We believe our current customer experiences in these domains are only scratching the surface of the innovations that are possible, and that science is at the heart of delivering a step-function change for our Guest and and Host on Airbnb.&nbsp; You will build and leverage cutting edge AI technologies to transform Airbnb’s customer service by delivering personalized, easy-to-use and proactive customer service experience.&nbsp; Many of the initiatives you’ll tackle are in their early conceptual stages. You will have the opportunity to shape these ideas from inception to production, turning visionary concepts into impactful realities. A Typical Day:&nbsp; Envision, champion, and support the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems Work cross-functionally with product, design, and other engineering counterparts to design and build efficient AI solutions for Airbnb CS products Learn and share the latest AI/ML technologies with the team. Your Expertise: PhD/Master’s degree, preferably in CS, or equivalent experience 5-9 years of ML engineering experience, with ownership responsibility over large-scale software systems Background in the design and development of AI and ML systems and services, and a deep passion for building efficient and scalable ML-powered products Experience with LLM driven chatbot and Agentic AI products would be a big plus Excellent communication skills and the ability to work well within a team and with teams across the engineering, product &amp; design organizations Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$191,000&mdash;$223,000 USD

Senior Machine Learning Engineer, Community Support Engineering

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.About Guest &amp; Host at Airbnb: When Airbnb first started, we introduced the world to Hosting. Hosting is Airbnb’s core business and we work on everything from driving improvements to the Host experience to launching new product verticals from the ground up. The Guest &amp; Host team aims to inspire and empower people around the world to live richer lives by Hosting on Airbnb. Hosting means many things here at Airbnb. We support Hosts who offer individual Homes, Experiences, Services, multiple Homes, and Hotels on the platform. Within these teams, you can have a significant impact on a wide range of Airbnb products and users. If you are energized by having your work gain high visibility to millions of users and drive impact for the company's bottom line, Hosting is a great place to launch and amplify your Airbnb career. About the role: We are looking for an Android engineer to help us build a delightful user experience in every stage of the hosting journey. You will have the opportunity to collaborate with Product Managers, Designers and Backend Engineers to design and deliver high-quality products on Android, making a significant impact on our host and guest communities around the world.&nbsp; Current Team Opportunities: Listings Clients - We provide our hosts with the tools they need to onboard, manage, and merchandise their listings efficiently. Our team is responsible for delivering intuitive settings and beautiful, easy-to-navigate interfaces across web and mobile, helping hosts handle the many configurations their listings require. By doing so, we ensure guests receive complete and accurate information when choosing a place to stay, an experience to enjoy, or a service to enhance their trip. How you will be contributing to our mission: Building features to support hosts when creating and managing stays, services and experiences on the Airbnb mobile app. Using cutting edge technologies for Android applications including Kotlin, Jetpack Compose, and GraphQL while leveraging server-driven UI frameworks. Maintaining quality standards to ensure high performance and availability of our client side platforms. Working with cross functional teams that enable the hosting platform to millions of users around the world. Collaborating with Product, Design, Data Science and other partners to guarantee timely delivery and proper measurement of new features. &nbsp; What we are looking for: 3+ years of industry experience Bachelor’s and/or Master’s degree (preferably in CS) or equivalent experience Experience shipping one or more Kotlin or Java Android apps, ideally currently available on Google Play Store Personal projects that demonstrate technical rigor, creativity, and product intuition Solid engineering and coding fundamentals, including knowledge of data structures, asynchronous programming, automation, and testing best practices Interest in innovations within the mobile development ecosystem including leveraging AI tools for more efficient results&nbsp; Experience implementing polished user interfaces, including animations and transitions, and attention to detail that elevate the overall user experience Strong collaboration skills with product, design and backend partners to document specs for intuitive and high-quality features &nbsp; Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. &nbsp; Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$157,000&mdash;$180,600 USD

Android Engineer, Guest & Host

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: Communication and Connectivity Data: We build systems and tools for stays, experiences, and beyond that support first class rich communications and connections among all members of the Airbnb community. We create scalable and intelligent communication tools, including messaging and notifications. The data team utilizes industry-leading tools, builds scalable data systems and applies AI models to provide insights and support all products in CnC. The Difference You Will Make: Analytics Engineers build the data foundation for reporting, analysis, experimentation, and machine learning at Airbnb. We are looking for someone with expertise in metric development, data modeling, SQL, Python, and large scale distributed data processing frameworks like Presto or Spark. Using these tools, you will transform data from data warehouse tables into valuable data artifacts that power impactful analytic use cases (e.g. metrics, dashboards). You will sit at the intersection of data science and data engineering, and work collaboratively to achieve highly impactful outcomes. A Typical Day: Develop high quality data assets for product use-cases Develop frameworks and tools to scale insight generation to meet critical business and product requirements Collaborate and build strong partnerships with Product, AI/ML and Data Science. Influence the trajectory of data in decision making Improve trust in our data by championing for data quality across the stack Influence event logging instrumentation best practices and participate in architecture designs Your Expertise: 5+ years of experience with a BS/Masters or 2+ years with a PhD Expertise in SQL and proficient in at least one data engineering language, such as Python or Scala&nbsp; Experience with Superset and Tableau Experience with Event Logging modeling&nbsp; Expertise in large-scale distributed data processing frameworks like Presto or Spark Experience with an ETL framework like Airflow Clear and mature communication skills: ability to distill complex ideas for technical and non-technical stakeholders Strong capability to forge trusted partnerships across working teams Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$177,000&mdash;$208,000 USD

Senior Analytics Engineer - Communication and Connectivity Data

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: Airbnb’s On Trip and Wishlist teams are responsible for providing Guests a seamless journey from trip planning to trip end Product surfaces include Wishlists, Trips Tab, and Airbnb’s connected smart lock solution&nbsp; The team is cross-discipline with expertise in iOS, Android, Web, and backend development.&nbsp; We work closely with our partners in design, product, data science, and marketing to deliver a cohesive journey for our Guests in the Airbnb app &nbsp; The Difference You Will Make: Explore, shape, and develop new product experiences alongside cross-functional partners (design and product); from ideation to implementation at scale Develop prototypes to validate ideas while proactively considering long-term implications on technical design and architecture Translate prototypes to high quality, scalable, and maintainable production code through iterative development Cross-collaborate across engineering to build new features holistically &nbsp; A Typical Day:&nbsp; Work across engineering, product, and design to deliver features in the Trips and Wishlist space for Guests and Hosts Plan, share, align, and execute technical solutions Prototype, facilitate feedback, iterate, and deliver product features and improvements&nbsp; Foster an engineering environment of quality code, relevant documentation, operational excellence, and knowledge sharing&nbsp; &nbsp; Your Expertise: Bachelor’s and/or master’s degree, preferably in CS, or equivalent experience 5+ years of mobile development experience Demonstrable knowledge in Swift UI Demonstrated expertise in developing iOS applications at a large scale iOS product feature development experience Excellent communication and collaboration skills with experience working well within engineering and across functions Passionate about design and building UX products Pushing boundaries of design and product features by balancing tradeoffs and iterating to the ideal solution Experience working on a product engineering team or customer-centric platform team Motivation for personal growth and learning new technologies&nbsp; &nbsp; Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. &nbsp; Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$191,000&mdash;$223,000 USD

Senior iOS Engineer, On Trip

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community you will join: As the lines between working and living continue to blur, Airbnb’s leadership in the travel industry means we are well-positioned to shape the future of flexible living. Our success as we evolve into a living platform will rely even more heavily on world-class storytelling, media relations and reputation management. The difference you will make: We’re seeking a creative and collaborative social expert to support Executive and Corporate Communications to advance awareness of and foster conversation around the unique benefits and proximity to culture that staying on Airbnb offers. The Social Lead will be responsible for developing and overseeing social programming related to Executive and Corporate Communications. The ideal candidate is curious, engaged, strategic, positive, and detail- and solution-oriented. The world and thus our industry is always changing, so the ideal candidate will be comfortable with and excited by pivoting, experimenting and innovating as applicable as priorities and social platforms evolve. A typical day: Responsible for developing and overseeing high visibility, high impact social strategies to achieve Executive and Corporate Communications goals across TikTok, Instagram and Twitter/X Partners with key stakeholders to design and deliver social-forward programming&nbsp; rooted in pop culture&nbsp; Informs global brand and partner social content direction, capture and copy; manages internal approvals; and leads cross-channel brand engagement strategies&nbsp; Analyzes managed social campaign results, applying learnings in real time to strengthen performance Personally shoot, produce, and edit video and photo content for social media channels. - Experience shooting and editing content is essential.&nbsp; Lead creative brainstorming sessions and collaborate with internal stakeholders and support teams. Move quickly and efficiently to spot and ideate around real-time social opportunities&nbsp; Play a pivotal role in identifying trends, opportunities, and social conversations, leveraging insights to execute timely strategies. Provide expert consultation on social strategies, offering best practices and ensuring alignment with global strategies and campaigns. Stay ahead of industry advancements and integrate innovative technologies and tools into social management processes Move quickly to spot social trends and opportunities on priority platforms and identify and execute opportunities that drive positive conversation Your expertise: 10+ years experience in social media Deep knowledge and expertise in building and executing creative and innovative social strategies across Instagram, TikTok and Twitter/ X Experience in crafting and leading social media strategies in the celebrity, entertainment, and film spaces Excellent writing and verbal communication skills&nbsp; Excellent attention to detail A passion for pop culture and trends Experience working with and managing multiple stakeholders&nbsp; Working knowledge and familiarity with social listening and measurement tools like Sprinklr Exceptional creativity: brings fresh concepts and innovative formats to life rapidly and repeatedly. Hands-on production ability: comfortable both behind and in front of the camera, with demonstrated editing skills. Your Location: Due to the nature of this position, the successful applicant will need to be based in San Francisco, California to be able to conduct their work. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.&nbsp; Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$160,000&mdash;$200,000 USD

Social Lead, Executive and Corporate Communications

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.La communauté qui vous attend&nbsp;:&nbsp; On est à la recherche d'une personne dévouée et enthousiaste pour fournir un service à la clientèle exceptionnel à la communauté Airbnb comme Spécialiste CS Labs. La personne idéale est accueillante, possède un esprit d'analyse et est déterminée à respecter les normes de service les plus élevées.&nbsp; Votre contribution Le ou la spécialiste CS Labs travaille en première ligne et interagit directement avec les clients et les parties prenantes internes. À titre de spécialiste CS Labs, vous serez responsable de fournir un soutien de bout en bout à notre communauté tout en vous associant aux équipes interfonctionnelles d'Airbnb en vue de retravailler, d'améliorer et de mettre en place de nouvelles initiatives de service à la clientèle pour notre communauté mondiale d'utilisateurs Airbnb. Vous assumerez principalement la responsabilité des dossiers en vous assurant de les régler tout en entretenant de bonnes relations avec nos utilisateurs. Le ou la spécialiste CS Labs doit avoir de très bonnes compétences en communication, une aptitude à la résolution de problèmes et une expertise en service à la clientèle. La personne doit savoir s'adapter et réagir aux différentes situations de notre environnement dynamique, parfois sous pression, et doit aussi être flexible, proactive, efficace et débrouillarde, en plus d'être d'un grand professionnalisme et de savoir assurer la confidentialité.&nbsp; Dans le cadre de ce poste, vous devez être flexible et accepter de changer d'équipe au sein du soutien à la communauté, ou encore d'assumer des responsabilités différentes de celles énoncées ci-dessous. La personne idéale est ouverte à l'évolution de ses fonctions selon les besoins de l'entreprise et elle restera flexible pour répondre à ces besoins.&nbsp;&nbsp;&nbsp; Journée type&nbsp;:&nbsp; Les responsabilités énumérées ci-dessous ne sont pas exhaustives. Compte tenu de la nature dynamique de ce travail, les responsabilités énoncées ci-dessous peuvent changer et des tâches supplémentaires peuvent être attribuées au besoin. Gestion des dossiers clients&nbsp; Interagir avec les clients d'Airbnb et les membres de la communauté en utilisant tous les canaux actuels et futurs, qu'il s'agisse des outils Airbnb ou d'outils externes, y compris, mais sans s'y limiter, le clavardage, les réseaux sociaux, la messagerie et le téléphone. Assumer la responsabilité de bout en bout de tous les dossiers attribués&nbsp;: veiller à ce qu'une résolution finale complète (ou un règlement, une décision finale, etc.) soit atteinte sur la base des flux de travail et des directives de gestion, et faire appel à d'autres équipes, le cas échéant. Faire preuve de responsabilité et de discernement, ainsi qu'avoir la capacité de remettre en question la méthodologie de travail, de l'adapter et de s'en écarter au besoin (uniquement avec l'approbation de la direction). Faire preuve d'une grande ouverture aux commentaires de la direction et de l'équipe de la qualité, et adopter rapidement des comportements pour améliorer la qualité de son travail.&nbsp; Comprendre plusieurs points de vue sur un sujet ou une situation, et être en mesure d'évaluer et de présenter plusieurs options pour régler un problème. Être appelé·e, avec l'aide de la direction, à possiblement interagir avec les principales parties prenantes et à collaborer de manière interfonctionnelle. Participation à l'amélioration des services et des produits Airbnb&nbsp; Démontrer une expertise en la matière et une connaissance approfondie des produits tout en travaillant avec assurance sur des projets et des mandats d'équipe. Contribuer au développement des modèles d'apprentissage automatique d'Airbnb en annotant, en étiquetant et en évaluant avec précision divers types de données conformément aux directives et aux spécifications du projet. Fournir des informations itératives aux parties prenantes participant aux projets en mettant à l'essai la facilité d'utilisation des nouveaux produits, des flux de travail et des stratégies de service. Grâce à des discussions en collaboration entre les équipes du soutien à la communauté, repérer les occasions et fournir des commentaires pour améliorer l'expérience des ambassadeurs et l'expérience utilisateur Airbnb.&nbsp; Entretenir de bonnes relations avec les membres participant aux projets au moment de partager des commentaires approfondis et des informations essentielles, tout en tenant compte de la diversité du public. Avoir une influence positive sur CS Labs grâce à la qualité et au volume de son travail tout en aidant l'équipe à atteindre les objectifs des projets et à offrir une expérience utilisateur de haute qualité. Soutien à l'amélioration de l'équipe&nbsp;: tirer parti de ses connaissances opérationnelles fonctionnelles pour soutenir de manière proactive la réussite de l'équipe Fournir des informations sur l'expérience de la communauté et les possibilités d'amélioration à la direction. Partager des idées pour améliorer les processus et les méthodes de travail. Accepter d'assumer diverses tâches et responsabilités au besoin (y compris changer d'équipe), faire preuve d'ouverture face à de nouveaux défis et adopter une approche proactive du travail. S'occuper de tâches modérément difficiles sous une supervision limitée (le cas échéant).&nbsp;&nbsp; Appliquer les valeurs fondamentales d'Airbnb et adopter des comportements fondés sur la diversité et le sentiment d'appartenance en essayant toujours de s'améliorer là où il le faut.&nbsp; Votre expertise Parcours et expérience Avoir 3&nbsp;ans ou plus d'expérience pertinente dans des équipes multiculturelles de service à la clientèle dans un poste consistant à passer des appels et à s'occuper des contacts clients. Capacité à apprendre rapidement et passion pour le soutien à la communauté. Maîtrise de l'anglais et de l'italien, tant à l'écrit qu'à l'oral. Capacité à faire preuve d'empathie.&nbsp; Expérience de la communication avec des parties prenantes pour régler des conflits de manière efficace, exhaustive et en temps voulu. Capacité avérée d'expliquer des idées complexes simplement et clairement. Bonnes compétences informatiques, notamment Apple/Mac OS et Google Suite, connaissance des systèmes de gestion des relations clients et capacité à maîtriser rapidement de nouveaux outils. Capacité à mener plusieurs tâches de front et à s'adapter à de nouvelles tâches et responsabilités au besoin. Capacité à travailler pendant la fin de semaine et les jours fériés, ainsi que tôt le matin et le soir. L'horaire peut changer pour répondre aux besoins opérationnels. Compétences et expertise Excellence opérationnelle Maîtrise les compétences techniques et professionnelles requises pour le poste. Cherche constamment à obtenir des commentaires pour améliorer la qualité du travail, accepte de nouveaux projets ou de nouveaux mandats et s'occupe de la communauté en comprenant ce qui s'y passe et en trouvant des façons d'arriver aux meilleurs résultats.&nbsp; Gère efficacement la charge de travail, fournit des commentaires sur les objectifs individuels et en fait le suivi de façon cohérente, et planifie des objectifs à court et à moyen terme de manière proactive. Être capable de s'adapter à l'évolution des fonctions et des tâches avec ouverture et flexibilité, ainsi que de s'intégrer à une nouvelle équipe. Communication Respecte les différentes opinions et perspectives, écoute attentivement, pose des questions et reformule pour s'assurer que tout est clair et bien compris. Compétences d'écoute active pour comprendre les besoins des voyageurs et fournir des recommandations et une assistance personnalisées. Empathie et patience dans les relations avec les clients, en particulier dans les situations très tendues. Bonnes compétences en communication orale et écrite pour offrir un service à la clientèle exceptionnel aux voyageurs et hôtes, et pour communiquer avec les parties prenantes. Profil personnel et relations interpersonnelles Aide les autres, démontre une bonne connaissance de ses forces et de ses points à améliorer, et planifie bien les réunions et les projets. Accepte les changements et les défis, cherche à obtenir des commentaires, prend ses responsabilités, approfondit l'objectif des processus et règle les conflits en demandant du soutien.&nbsp; Priorise les objectifs de l'équipe par rapport à ses ambitions individuelles. A une passion pour la prestation d'un service à la clientèle exceptionnel et l'atteinte de normes élevées. Est capable d'organiser un volume de travail élevé, d'effectuer plusieurs tâches de front et d'établir les priorités tout en respectant les horaires, y compris les pauses, les pauses-repas et le temps de formation. Démontre une capacité à évoluer dans un environnement ambigu, rapide et complexe en agissant de manière proactive pour réagir rapidement et de manière décisive. Leadership Comprend la relation entre les facteurs clés et l'influence de la prise de décision sur les objectifs de la fonction. Aspire aux meilleures performances, fait preuve de diligence dans la réalisation des objectifs individuels, maintient son sang-froid dans les situations de crise et applique les valeurs fondamentales d'Airbnb. Fait preuve de passion pour l'approche critique et l'innovation avec une mentalité axée sur le «&nbsp;travail plus efficace&nbsp;» fondée sur les solutions suivies d'actions. Fait preuve d'une attitude proactive pour relever de nouveaux défis et s'adapter à l'évolution des priorités et des environnements. Votre emplacement : En raison de la nature de ce poste, le candidat retenu devra être basé au Canada pour pouvoir effectuer son travail. Actuellement, les employés peuvent être situés dans : la Colombie-Britannique, l'Ontario, le Québec, l'Alberta ou le Saskatchewan. Cette liste est continuellement mise à jour, veuillez vérifier avec nous si les provinces dans lesquelles vous vivez figurent sur la liste. Si votre poste est employé par une autre entité Airbnb, votre recruteur vous informera des provinces dans lesquelles vous êtes éligible pour travailler. Notre engagement envers l’inclusion et l’appartenance : Airbnb s'engage à travailler avec le vivier de talents le plus large possible. Nous pensons que la diversité des idées favorise l’innovation et l’engagement, et nous permet d’attirer des personnes créatives et de développer les meilleurs produits, services et solutions. Toutes les personnes qualifiées sont encouragées à postuler. Nous nous efforçons également de proposer un processus de candidature et d'entretien inclusif pour les personnes handicapées. Si vous êtes un candidat handicapé et avez besoin d'aménagements raisonnables pour soumettre une candidature, veuillez nous contacter à l'adresse : raisonnableaccommodations@airbnb.com. Veuillez inclure votre nom complet, le poste pour lequel vous postulez et les aménagements nécessaires pour vous aider dans le processus de recrutement.&nbsp; Nous vous demandons de nous contacter uniquement si vous êtes un candidat dont le handicap vous empêche de remplir notre candidature en ligne. Nous utilisons des outils automatisés pour aider notre équipe de recrutement à examiner efficacement un grand nombre de candidatures. Toutes les décisions finales d’embauche sont prises par une personne humaine. Ce poste est nouvellement créé et ne remplace ni ne pourvoit un poste existant.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.Canada Annual Pay Range$53,000&mdash;$53,000 CAD

Spécialiste CS Labs (italien)

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.La communauté que vous rejoindrez: Nous recherchons un(e) candidat(e) dévoué(e) et enthousiaste afin d’offrir un soutien exceptionnel en service à la clientèle à la communauté Airbnb en tant que Spécialiste principal(e), Soutien Premium. Le/la candidat(e) idéal(e) fait preuve de flexibilité, d’hospitalité, d’aptitudes analytiques et s’engage à offrir les plus hauts standards de service en anglais et en mandarin, tant à l’oral qu’à l’écrit. La différence que vous apporterez : Le/la Spécialiste, Soutien Premium, travaille en première ligne et interagit directement avec les clients et les parties prenantes internes. À ce poste, vous serez principalement responsable de fournir un soutien complet aux membres clés de notre communauté confrontés à un problème relatif à leur réservation, notamment, mais sans s’y limiter, au segment Luxe. Vous prendrez en charge des dossiers, en assurant la résolution complète tout en favorisant des relations solides avec nos utilisateurs. Un(e) Spécialiste, Soutien Premium doit avoir de solides compétences en communication, en résolution de problèmes et en service à la clientèle. Vous devrez faire preuve d’une grande autonomie, être capable d’évaluer une situation et de toujours rechercher la solution la plus appropriée tant pour les hôtes, les utilisateurs que pour les parties prenantes internes. Dans le cadre de ce rôle, vous devez faire preuve de flexibilité et il se peut que vous soyez amené(e) à changer d’équipe au sein du Soutien à la communauté et/ou à occuper des responsabilités différentes de celles décrites ci-dessous. Le/la candidat(e) idéal(e) sera ouvert(e) à un rôle évolutif en fonction des besoins de l’entreprise et fera preuve de flexibilité pour répondre à ces besoins. Une journée typique: Les responsabilités énumérées ci-dessous ne sont pas exhaustives. Compte tenu du rythme rapide de ce travail, les responsabilités peuvent évoluer et des tâches supplémentaires pourraient vous être confiées au besoin. Gestion de dossiers complexes: Offrir le niveau de service le plus élevé à notre communauté pour chaque dossier Interagir avec les clients et membres de la communauté Airbnb par tous les canaux actuels et futurs, tant à l’intérieur qu’à l’extérieur des outils Airbnb Assumer la pleine responsabilité des dossiers qui vous sont confiés, en assurant leur résolution complète, selon les processus, les directives de gestion et votre propre évaluation de la situation Devenir un(e) expert(e) des politiques et procédures Airbnb Travailler avec peu ou pas de supervision directe de la part de votre gestionnaire Expliquer et simplifier des informations complexes, fournir le contexte approprié et répondre avec confiance à des questions complexes Capacité à négocier et à faire la médiation entre l'hôte et l'invité pour résoudre les problèmes sur des réservations de grande valeur ou à fort enjeu Anticiper de façon proactive les attentes des utilisateurs quant à la résolution des dossiers, viser le meilleur résultat pour toutes les parties, sortir des sentiers battus et chercher constamment des compromis Allier efficacité et service sur mesure: Offrir un service client personnalisé et exceptionnel aux invités et hôtes en tenant compte de leurs besoins et préférences uniques Résoudre rapidement les problèmes des utilisateurs à leur entière satisfaction, en tenant compte du contexte et des circonstances spécifiques Gérer plusieurs dossiers en même temps avec efficacité et rapidité Justifier ses décisions et savoir quand faire des exceptions aux processus établis Personnaliser ses communications avec les utilisateurs et démontrer les plus hauts standards en matière d’hospitalité Contribuer à l’amélioration de votre équipe: Mettre à profit vos connaissances opérationnelles pour soutenir proactivement le succès de l’équipe Fournir des recommandations quant à l’expérience communautaire et des occasions d’amélioration continue à la gestion Collaborer avec la gestion et la direction pour identifier des incohérences dans les processus et politiques et recommander des améliorations pour le segment d’utilisateurs dédié Soutenir la gestion dans les initiatives assignées, telles que l’amélioration de la performance, la consultation, l’expertise de domaine, etc. Être prêt à assumer diverses tâches et responsabilités au besoin (y compris les changements d’équipe), démontrer de l’ouverture aux nouveaux défis et une approche proactive envers le travail Engagement auprès des parties prenantes: Gagner la confiance des parties prenantes internes et externes grâce à une gestion de relations efficace et des résultats probants Faire preuve de flexibilité, d’accessibilité et d’intégrité lors de la résolution de situations sensibles ou complexes, en se référant à la gestion au besoin Être disposé(e) à intervenir lors de situations d’urgence en soirée et les fins de semaine Inspirer une culture où la qualité est un principe fondamental Votre expertise: Plus de 3 ans d’expérience pertinente au sein d’équipes de service à la clientèle multiculturelles, de préférence dans l’industrie de l’hôtellerie (une expérience auprès d’une clientèle haut de gamme ou influente est un atout) et dans un rôle comportant des appels et des contacts avec la clientèle Expérience en hôtellerie considérée comme un atout, surtout sur une plateforme technologique. Expérience préalable avec le téléphone, la messagerie ou le clavardage en direct pour interagir avec les utilisateurs / clients, un atout Expérience dans l’engagement avec des parties prenantes de niveau directionnel pour résoudre des conflits de façon détaillée, efficace et dans les délais, ainsi que la capacité démontrée à expliquer des idées complexes de manière simple et claire Capacité à travailler les fins de semaine et les jours fériés, ainsi que tôt le matin ou en soirée. Votre horaire peut changer selon les besoins de l’entreprise Excellentes aptitudes de communication orale et écrite pour offrir un service client exceptionnel aux invités et hôtes, et interagir avec les parties prenantes Aptitudes à l’écoute active Empathie et patience dans la gestion de situations clients, en particulier sous pression Solides compétences organisationnelles, notamment en matière de priorisation, de gestion de tâches multiples, d’attention aux détails et d’atteinte des objectifs et engagements Passion pour le service à la clientèle exceptionnel et l’établissement de normes élevées Capacité à prospérer dans un environnement ambigu, rapide et complexe, faire preuve de proactivité pour répondre rapidement et efficacement Capacité à évaluer avec précision les risques, à comprendre l’urgence, à faire preuve de bon jugement et à partager les informations les plus pertinentes avec les parties prenantes, y compris les dirigeants Capacité d’adaptation à de nouvelles tâches et responsabilités selon les besoins Attitude proactive face aux nouveaux défis et capacité à s’ajuster aux priorités et environnements changeants Capacité à s’adapter à l’évolution des tâches et fonctions avec ouverture et flexibilité, ainsi qu’à changer d’équipe Maîtrise avancée de l’informatique, incluant Apple/Mac OS, Google Suite, et connaissance des systèmes CRM et capacité d’apprendre rapidement de nouveaux outils La maîtrise de l’anglais et du mandarin, à l’oral et à l’écrit, est requise Votre lieu de travail: En raison de la nature de ce poste, le candidat retenu devra être basé au Canada pour pouvoir effectuer son travail. Actuellement, les employés peuvent être situés dans : la Colombie-Britannique, l'Ontario, le Québec, l'Alberta ou le Saskatchewan. Cette liste est continuellement mise à jour, veuillez vérifier avec nous si les provinces dans lesquelles vous vivez figurent sur la liste. Si votre poste est employé par une autre entité Airbnb, votre recruteur vous informera des provinces dans lesquelles vous êtes éligible pour travailler. Notre engagement envers l’inclusion et le sentiment d’appartenance : Airbnb s’engage à travailler avec le bassin de talents le plus vaste possible. Nous croyons que la diversité des idées favorise l’innovation, l’engagement et nous permet d’attirer des personnes créatives, tout en développant les meilleurs produits, services et solutions. Nous encourageons toutes les personnes qualifiées à poser leur candidature. Nous nous efforçons également d’offrir un processus de recrutement et d’entrevue inclusif pour les personnes handicapées. Si vous êtes un(e) candidat(e) ayant un handicap et avez besoin d’un accommodement raisonnable pour soumettre votre candidature, veuillez nous contacter à : reasonableaccommodations@airbnb.com. Veuillez inclure votre nom complet, le poste pour lequel vous postulez et les mesures d’adaptation nécessaires pour appuyer votre processus de recrutement. Nous vous prions de nous contacter seulement si votre handicap vous empêche de compléter notre formulaire de candidature en ligne. Nous utilisons des outils automatisés pour aider notre équipe de recrutement à examiner efficacement un grand nombre de candidatures. Toutes les décisions finales d’embauche sont prises par une personne humaine. Ce poste est nouvellement créé et ne remplace ni ne pourvoit un poste existant.&nbsp;How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.Canada Annual Pay Range$58,000&mdash;$63,000 CAD

Spécialiste, Soutien Premium (mandarin)

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the Airbnb community as a CS Specialist, Premium Support. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service in both&nbsp;Mandarin and English, written and spoken. The Difference You Will Make: The CS Specialist, Premium Support functions on the front line interacting directly with both customers &amp; internal stakeholders. As a CS Specialist, Premium Support, you will be responsible for providing end-to-end support to key members of our community, including but not limited to the Luxury segment. You will primarily take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way. CS Specialist, Premium Support needs strong communication skills, problem-solving abilities, and customer service expertise. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality.&nbsp; As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.&nbsp; A Typical Day:&nbsp; The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed. Complex case management: Provide the highest level of service to our community in each and every case Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including but not limited to livechat, social platforms, messaging, and directly through the phone Take end-to-end ownership of all assigned cases: ensuring a complete final resolution (or settlement, final decision, etc) is reached based on workflows &amp; management guidelines, fostering the relationship with our users along the way, and escalating accurately to other teams when appropriate Demonstrate ownership mentality &amp; good judgment as well as skill to question, adapt, and deviate from the workflow when needed only through management approval Be highly receptive to feedback from Management and Quality, and quickly adopt behaviors to improve the quality of your work Understands multiple perspectives on a topic or situation, and able to evaluate and present multiple options for addressing a problem Can be brought to engage more with senior stakeholders and to collaborate cross-functionally, with help from management Combining efficiency with bespoke quality:&nbsp;Provide personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention Displays an ability to handle a larger volume of cases without negatively impacting the quality of the interaction &amp; the resolution Proactively anticipate and identify opportunities to enhance the user experience, and with the support of management, offers tailored solutions and recommendations that go above and beyond their expectations, and ensuring a seamless and memorable experience throughout their interactions with Airbnb Resolve user issues quickly and to a high level of mutual satisfaction, considering specific context and circumstances Personalize communications to users, demonstrating the highest hospitality standards Participating in your team’s improvement:&nbsp; Leverage your functional operational knowledge to proactively support the team success Provide insights about community experience and continuous improvement opportunities to your Management Help document ways of working, best practices, and the norms for your service(s) as requested by management Provides technical/functional/SME to less experienced members of the team. Shares ideas to improve processes and ways of working Willing to take on various tasks and responsibilities as needed (including moving teams) and&nbsp; showing openness to new challenges and a proactive approach to work. Stakeholder engagement:&nbsp;You have gained the trust of internal &amp; external stakeholders through effective relationship management and delivering results Displays flexibility, openness and approachability when resolving issues Understands key drivers of your function and how they relate to one another, as well as the business impact of those metrics You are on-call to handle emergency situations in the evenings &amp; weekends Your Expertise: 3+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts Hospitality experience is a plus, in particular working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred.&nbsp;&nbsp; Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly. Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs Very good verbal and written communication skills for providing exceptional customer service to guests/hosts &amp; engage with stakeholders Active listening skills to understand guest needs and provide personalized recommendations and assistance Empathy and patience in dealing with customers, especially in high-pressure situations Ability to organize a high volume of work, multitask &amp; prioritize, and to work within prescribed schedules including breaks, lunches, and training time Passion for delivering exceptional customer service and setting a high bar Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively Ability to adapt to new tasks and responsibilities as needed.&nbsp; Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments.&nbsp; Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team. Good computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools Language proficiency in English and Mandarin, written and spoken, other languages are a plus Your Location: This position is Canada - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a province where Airbnb Canada, Inc. has a registered entity. Currently we can hire in the following provinces: Alberta, Ontario, British Columbia, Quebec, and Saskatchewan. This list is continuously evolving, so please check back with your recruiter on what provinces you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. We use automated tools to help our recruiting team efficiently screen a large volume of applications. All final hiring decisions are made by a human reviewer.&nbsp; This role is newly created and does not replace or backfill an existing position.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.Canada Annual Pay Range$58,000&mdash;$63,000 CAD

Specialist, Premium Support (Mandarin)

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: The Experiences Global Growth and New Initiatives Team is the central engine for scaling Airbnb's Experiences business globally, serving as a multidisciplinary team that develops innovative strategies, scales successful initiatives, and establishes a unified framework for growth. A key part of the team's scope includes owning demand strategy and business growth globally as well as for a defined set of priority markets, leading select global cross-functional programs, and leveraging strong analytical skills to translate data-driven insights into actionable operational plans for maximum business impact and efficient scale. We act as the global nerve center, ensuring organizational alignment and the conversion of successful experiments into globally scalable programs. The Difference You Will Make: As a Strategy and Business Growth Lead, you will play a pivotal role in driving strategic business growth initiatives for Airbnb’s Experiences business, with ownership over demand strategy for priority markets and select global cross-functional programs.You will be responsible for co-developing and executing innovative strategies that align cross-functional teams, enabling rapid growth and ensuring the highest quality experiences for our guests and hosts worldwide. Your attention to detail, strong analytical skills, and ability to manage multiple priorities will be crucial to your success in this role. You will own demand strategy and business growth for a defined set of priority markets, and lead select global cross-functional programs that improve how guests discover and book experiences. A Typical Day:&nbsp; Strategic Leadership: Develop and implement strategic plans that drive growth for Airbnb's Experiences business. Navigate and address market and category-specific challenges and opportunities, and work to prioritize across many different lenses. Ownership of Business Growth: You will be the DRI for driving demand for the Experiences business, both for a selection of key markets, as well as how those markets play into the global business. Cross-functional Alignment: Collaborate with cross-functional teams, including product management, finance, marketing, community, communications, sales operations, and supply, to achieve shared objectives that deliver meaningful business results. Operational Excellence: Leverage your analytical skills to translate data-driven insights into actionable operational plans that enhance the performance of our experiences business, and build efficiency into our systems. Stakeholder Engagement: Build and maintain strong relationships with internal and external stakeholders. Serve as a trusted advisor by translating complex data and market dynamics into clear recommendations and business context. Innovation &amp; Growth: Own and influence the business outcomes of this high-growth area, strategically planning for the next phases of expansion Creativity: Be able to think outside the&nbsp; box to come up with novel ways of structuring incentives, business models, and ways of working to allow the business to be nimble and enable efficient scale. Your Expertise:&nbsp; Experience: 10+ years of experience leading complex growth initiatives or business programs in high-growth environments, with a demonstrated ability to influence and align functional teams. Proven track record of building and scaling new businesses. Experience in the consumer services industry, particularly within a digital company, is preferred. Go-to-market Expertise: Direct experience launching and scaling growth initiatives, such as paid marketing, referral programs, ambassador programs, distribution partnerships, affiliates, and creative growth experiments. Analytical &amp; Strategic Skills: Strong analytical abilities combined with a deep understanding of guest needs and market dynamics. Ability to distill complex information into clear business strategies Rapid Test &amp; Learn: As one of Airbnb’s new business lines, it is critical to not only leverage the known channels that work, but to quickly identify new ideas for driving growth, align relevant stakeholders, and quickly test to understand viability. Prioritization:&nbsp;Constantly able to understand opportunities and costs to prioritize time and resource investment. Communication &amp; Leadership: Exceptional communication skills, with the ability to engage and influence stakeholders at all levels, including executive leadership. Cross-functional Collaboration: Expertise in driving collaboration across diverse teams, fostering transparency, accountability, and a unified vision. Adaptability &amp; Innovation: Comfortable navigating ambiguity and working independently to execute complex programs. A strategic thinker with a passion for innovation and new product development. Business Operations: Proven experience in leading strategic and tactical execution within a large organization Process Improvement: Capable of self-learning and developing tools to enhance processes, interpreting business risks, and recommending best practices. Community Engagement: Strong enthusiasm for working closely with the Airbnb community, consistently demonstrating Airbnb’s core values and fostering a sense of belonging. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.Italy Annual Pay Range€92.000&mdash;€115.000 EUR

Strategy and Business Growth Lead

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: The Experiences Global Growth and New Initiatives Team is the central engine for scaling Airbnb's Experiences business globally, serving as a multidisciplinary team that develops innovative strategies, scales successful initiatives, and establishes a unified framework for growth. A key part of the team's scope includes owning demand strategy and business growth globally as well as for a defined set of priority markets, leading select global cross-functional programs, and leveraging strong analytical skills to translate data-driven insights into actionable operational plans for maximum business impact and efficient scale. We act as the global nerve center, ensuring organizational alignment and the conversion of successful experiments into globally scalable programs. The Difference You Will Make: As a Strategy and Business Growth Lead, you will play a pivotal role in driving strategic business growth initiatives for Airbnb’s Experiences business, with ownership over demand strategy for priority markets and select global cross-functional programs.You will be responsible for co-developing and executing innovative strategies that align cross-functional teams, enabling rapid growth and ensuring the highest quality experiences for our guests and hosts worldwide. Your attention to detail, strong analytical skills, and ability to manage multiple priorities will be crucial to your success in this role. You will own demand strategy and business growth for a defined set of priority markets, and lead select global cross-functional programs that improve how guests discover and book experiences. A Typical Day:&nbsp; Strategic Leadership: Develop and implement strategic plans that drive growth for Airbnb's Experiences business. Navigate and address market and category-specific challenges and opportunities, and work to prioritize across many different lenses. Ownership of Business Growth: You will be the DRI for driving demand for the Experiences business, both for a selection of key markets, as well as how those markets play into the global business. Cross-functional Alignment: Collaborate with cross-functional teams, including product management, finance, marketing, community, communications, sales operations, and supply, to achieve shared objectives that deliver meaningful business results. Operational Excellence: Leverage your analytical skills to translate data-driven insights into actionable operational plans that enhance the performance of our experiences business, and build efficiency into our systems. Stakeholder Engagement: Build and maintain strong relationships with internal and external stakeholders. Serve as a trusted advisor by translating complex data and market dynamics into clear recommendations and business context. Innovation &amp; Growth: Own and influence the business outcomes of this high-growth area, strategically planning for the next phases of expansion Creativity: Be able to think outside the&nbsp; box to come up with novel ways of structuring incentives, business models, and ways of working to allow the business to be nimble and enable efficient scale. Your Expertise:&nbsp; Experience: 10+ years of experience leading complex growth initiatives or business programs in high-growth environments, with a demonstrated ability to influence and align functional teams. Proven track record of building and scaling new businesses. Experience in the consumer services industry, particularly within a digital company, is preferred. Go-to-market Expertise: Direct experience launching and scaling growth initiatives, such as paid marketing, referral programs, ambassador programs, distribution partnerships, affiliates, and creative growth experiments. Analytical &amp; Strategic Skills: Strong analytical abilities combined with a deep understanding of guest needs and market dynamics. Ability to distill complex information into clear business strategies Rapid Test &amp; Learn: As one of Airbnb’s new business lines, it is critical to not only leverage the known channels that work, but to quickly identify new ideas for driving growth, align relevant stakeholders, and quickly test to understand viability. Prioritization:&nbsp;Constantly able to understand opportunities and costs to prioritize time and resource investment. Communication &amp; Leadership: Exceptional communication skills, with the ability to engage and influence stakeholders at all levels, including executive leadership. Cross-functional Collaboration: Expertise in driving collaboration across diverse teams, fostering transparency, accountability, and a unified vision. Adaptability &amp; Innovation: Comfortable navigating ambiguity and working independently to execute complex programs. A strategic thinker with a passion for innovation and new product development. Business Operations: Proven experience in leading strategic and tactical execution within a large organization Process Improvement: Capable of self-learning and developing tools to enhance processes, interpreting business risks, and recommending best practices. Community Engagement: Strong enthusiasm for working closely with the Airbnb community, consistently demonstrating Airbnb’s core values and fostering a sense of belonging. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.United Kingdom Annual Pay Range£95,000&mdash;£120,000 GBP

Strategy and Business Growth Lead, Experiences (London)

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; Our Supply Team is growing, and we want you to be part of it! As a Market Associate, you will play a crucial role in the retention, growth, and optimization of host entrepreneurs and rising hosts in your assigned territory. You will focus on building strong relationships with these hosts, helping them optimize their listings, improve pricing strategies, and enhance their overall success on Airbnb.&nbsp; The Difference You Will Make: As a Market Associate, you will be responsible for the retention and growth of long-tail Hosts in an assigned territory. You will establish and nurture business relationships with emerging professional host accounts by suggesting and supporting strategic initiatives that drive their success on Airbnb. These initiatives will include supply optimization, pricing optimization, host recruitment, and platform education. In addition, as these Hosts successfully grow on the platform, it will be imperative that you help them maintain best-in-class hospitality standards for an excellent guest experience. Beyond one-to-one account management responsibilities, you’ll also support Market Managers on your team to deliver one-to-many education programs, such as webinars and scaled e-mail communication. Ultimately, this team will be responsible for helping long-tail Hosts thrive on Airbnb. A Typical Day:&nbsp; Manage a book of business consisting of host entrepreneurs and rising hosts, ensuring their retention, growth, and optimization on Airbnb. Conduct one-on-one optimization and onboarding conversations, providing strategic recommendations on pricing, availability, and listing quality. Secure availability over high compression dates, ensuring hosts maximize their revenue potential. Educate hosts on product updates and policy changes, while channeling their feedback to internal teams. Respond to host inquiries and provide timely, high-quality support to improve their experience on the platform. Analyze performance data to identify trends and take action on opportunities that drive increased bookings and host success. Develop long-lasting relationships with hosts, ensuring they receive ongoing support tailored to their needs. Your Expertise: 3+ years of experience in new sales, account management, or partner support. 2+ years of hospitality/travel industry experience (nice to have). Strong time management and prioritization skills, with the ability to manage multiple accounts effectively. Proven experience working a book of business, driving engagement and growth through proactive account management. Highly goal-driven, with a strong bias for action and persistence in the face of challenges. Excellent communication and presentation skills, with the ability to engage effectively via phone, email, and in-person. Proficiency in CRM tools, particularly working with leads and opportunities (Salesforce experience is a plus). Your Location: Due to the nature of this position, the successful applicant will need to be based in Arizona, Colorado, Idaho, Montana, Nevada, New Mexico, Texas, Utah or Wyoming to be able to conduct their work. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.&nbsp; Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$88,000&mdash;$103,000 USD

Market Associate

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: The Airbnb Hotels organization, which includes HotelTonight, is a fun, entrepreneurial, start-up team where you can have outsized impact. Simplicity is at the core of our products. We pride ourselves on delivering the smoothest and most intuitive hotel booking experience. For hotels, we make it easy to drive incremental bookings so they can focus on the craft of hosting. We aspire to facilitate hotel discovery and serendipity at scale, benefitting guests and hotel partners. The Difference You will Make: As a Market Manager, your role will entail ensuring the health and expansion of our supply in Italy. This will involve managing Hotels, optimizing their set-up via discounts, availability and other levers. Your focus will be to enhance Airbnb's market presence in your designated region through collaboration with other teams, leveraging your expertise on the local market. With a deep understanding of Airbnb's mission and values, you will oversee all aspects of the hotel’s&nbsp; success on HotelTonight and Airbnb. This includes developing tiering and account management strategies, converting Hotel leads, and managing relationships with strategic partners, as well as internal stakeholders. You will also be tasked with developing and refining scalable, localized supply management strategies for both established, competitive markets and emerging, untapped markets, aiming to secure our long-term success in these regions. A Typical Day:&nbsp; Build, manage and expand partner relationships within your territory, aiming to surpass quarterly sales targets with Hotels. Conduct regular optimization calls and business reviews with partners to develop strong, enduring partnerships providing exceptional, timely service to hosts, including in-person support as needed. Implement strategies to effectively manage and optimize the long tail of thousands of Hotels in your region. Educate clients on all significant product updates and cascade feedback on product and public policy to the relevant internal stakeholders. Leverage data to identify and pursue strategic growth opportunities, demonstrating an ability to navigate operational complexities and efficiently allocate resources. Use an entrepreneurial approach to develop and implement unique engagement projects, fostering innovation within your territory. Work cross-functionally with teams such as product, communications, public policy, legal, tax and customer support to ensure Airbnb's long-term market success. Acquire comprehensive knowledge of local market trends to inform both internal and external stakeholders. Understand the technical aspects of software partnerships to offer comprehensive support, ensuring a seamless experience for hosts and guests. Represent Airbnb in external meetings with Hotels and at industry conferences in your market, solidifying the brand's presence and commitment. Your Expertise: 6+ years of experience in new sales, account management, and partner support, showcasing a deep understanding and capability in fostering business relationships. 2+ years of tech/travel industry experience is a plus, highlighting the value of sector-specific knowledge. Proven track record of being able to effectively work a book of business, demonstrating expertise in nurturing and converting potential opportunities. Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work, emphasizing the importance of data-driven decision-making. The ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments, highlighting adaptability and strategic foresight. Proven experience working cross-functionally, ensuring the ability to collaborate effectively with various teams to drive collective success. Excellent communication and presentation skills and the ability to communicate effectively with clients via phone, email, and in-person, underscoring the importance of strong interpersonal skills. Charismatic self-starter who is resourceful and self-sufficient, paired with strong time management and prioritization skills, showcasing the initiative and organizational capabilities required for the role. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.Italy Annual Pay Range€51.000&mdash;€58.000 EUR

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join It takes an entire team united behind something big. Together, we work hard, we laugh a lot, we brainstorm nonstop, and are passionate about the company and our values. &nbsp; The Difference You Will Make The Senior Marketing Manager, Korea will report to the Senior Marketing Lead, China &amp; Korea and be based in Seoul. They will be responsible for supporting and implementing marketing programs to establish a strong brand voice and drive profitable growth, working collaboratively with cross-functional teams such as PR/communications, growth marketing, design, product marketing, public policy, legal and country leadership to bring marketing campaigns to life. In addition to exceptional discipline expertise and being highly detail-oriented, the successful candidate will demonstrate a natural disposition to hosting in their daily activities and a passion for creativity and design. &nbsp; A Typical Day:&nbsp; Partnering with the Senior Marketing Lead, develop local Korea marketing plans for greatest business and brand impact, in accordance with consumer understanding, seasonality, maximized earned media, community engagement, and brand health metrics. Execute cross-regional marketing initiatives. Demonstrate the ability to influence stakeholders in complex projects with tight timelines. Collaborate across functions, markets and regions, to develop highly effective, creatively excellent integrated marketing campaigns, including but not limited to: advertising, social, digital and experiential conception, development and production, media strategy, execution, optimization, and program reporting, ensuring all marketing activities feel local and personal. Lead the management of local agency partners, fostering best-in-class and highly productive agency partnerships. Enable and support localization, ensuring all marketing activities are locally relevant and personal, leveraging as possible existing strategies, content and plans for improved productivity. Manage analytics and reporting for brand health and marketing activities working closely with global and regional marketing, internal media teams, FP&amp;A and marketing analytic teams. Organize and manage regular routines across disciplines. Ensure seamless flow of information between global, regional &amp; local teams. Conduct and disseminate regular AARs (after action reviews) on projects including results, lessons learned and best practices to global, regional and local internal and external partners. Manage and track brand marketing budgets and ensure effective budget use, meeting or exceeding efficiency targets. Work with Korea &amp; global finance and operations on budget forecasting and actualizing; ensuring timely SOWs and contracts with partners at all times; provide regular activity updates and reconciliations. &nbsp; Your Experience 8+ years of relevant work experience at a start-up, agency or client-side marketing, with preference in the consumer internet space of travel, design, technology, or lifestyle brands. Strong understanding of and experience working closely with product and/or growth marketing. An integrated marketing mindset, passion for creative excellence in storytelling through multiple media types, both visual and written, with solid experience in brand and creative strategy, off- and online media, including social, paid media, SEM, measurement &amp; analytics, project and agency management. Experience working in a regional team as part of a global organization and collaborating across geographies. Collaborative in approach, empathetic in nature, and steadfast in intention.&nbsp; Appetite for a fast-paced environment and desire to constantly reassess and optimize. Excellent written and oral communication, a keen visual sense, attention to detail. Ability to work within tight deadlines, adjust quickly to changes in priorities, and balance short-term needs with long-term strategic initiatives. Ability to simplify is key! Passion for Airbnb, travel, creative and possessing an entrepreneurial spirit and strong problem solving skills. &nbsp; Our Commitment to Inclusion &amp; Belonging: We are committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, enabling us to attract creatively-led people and develop the best products, services, and solutions. All qualified individuals are encouraged to apply.

Senior Marketing Manager, Korea

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; The Airbnb Hotels organization, which includes HotelTonight, is a fun, entrepreneurial, start-up team where you can have outsized impact. Simplicity is at the core of our products. We pride ourselves on delivering the smoothest and most intuitive hotel booking experience. For hotels, we make it easy to drive incremental bookings so they can focus on the craft of hosting. We aspire to facilitate hotel discovery and serendipity at scale, benefitting guests and hotel partners. The Difference You Will Make: As a Senior Market Manager, your role will entail ensuring the health and expansion of our supply in your assigned territory by managing individual hotel and/or chain accounts and supply acquisition of high quality inventory. Focusing on these responsibilities, you will build the Hotel category’s market presence in your assigned territory and collaborate with other teams as the local in-market expert. This includes partnering, strategizing, and running daily operations directly with hotels and ensuring that HotelTonight and Airbnb always have the best inventory and deals available for our guests. Senior Market Managers are self-starters, versed in operating autonomously, and acting as mentors to fellow colleagues. You will promote best practice sharing, team collaboration, and strategic thinking through leading by example.&nbsp; You will help resolve challenges and ensure that partners feel valued and supported by our platforms. This will include regular partner meetings in which you will review performance and opportunities to optimize on our platforms. Ultimately, you are responsible for growing and supporting this business. A Typical Day:&nbsp; Meet and exceed OKRs by owning the performance and success of the hotels&nbsp; within your portfolio&nbsp; Operate autonomously to secure more inventory and create &amp; implement strategic tactics to ensure your hotel &amp; serviced apartment partners are successful in your markets, driving maximum business impact Drive end-to-end assessment, analysis, and execution of strategy to drive maximum market performance Present to, respond to, and deliver exceptional service to your hotel partners in a timely and efficient manner; driving successful outcomes&nbsp; Leverage an intimate knowledge of your market to be the ‘go-to’ source for all information relating to local trends and market dynamics (e.g. pricing, demand seasonality, booking patterns, etc.) Act as a mentor &amp; player/coach to colleagues by developing account management strategies to be utilized by the Global Supply team, providing peer guidance, and assisting others in challenging problem solving&nbsp; Confidently sell to and build strong relationships with senior-level hotel executives Passionately continue learning and bettering your understanding as an expert in the hospitality industry and revenue management best practices, acting as a trusted industry advisor for your hotel &amp; serviced apartment partners. Collaborate with other Senior Market Managers, Regional Managers and cross-functional partners (Product, Marketing, Customer Experience, Revenue Operations, Strategic Partnerships) to drive regional supply strategy, cross-functional initiatives &amp; implement innovative ideas in the mobile travel space Your Expertise: 8+ years of experience in new sales, account management, and partner support; showcasing a deep understanding and capability in fostering business relationships. 2+ years of tech/travel industry experience is a plus, highlighting the value of sector-specific knowledge. The ability to get things done with constantly changing priorities, projects and deadlines Excellent communication, organizational, and analytical skills; detail-oriented but moves fast Ability to establish strong relationships with and influence strong relationships with senior-level hotel executives You are able to operate as “player/coach” if needed and be a resource to the Market Managers on the team Familiarity with leading complex and/or cross-functional projects from concept to inception Capacity to balance day-to-day responsibilities with longer-term strategic execution You’re a quick learner and you’re fearless about doing whatever it takes to get the job done, even if it means making mistakes along the way. Proactivity is key. Flexibility to travel 25% of the time Your Location: Due to the nature of this position, the successful applicant will need to be based in Orlando, Florida to be able to conduct their work. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.&nbsp; Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$139,000&mdash;$163,000 USD

Senior Market Manager

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join&nbsp; As a product-centric Staff Android Engineer on the Reputation Clients team at Airbnb, you’ll play a critical role in partnering with our product and design leads to drive our Quality-focused initiatives.&nbsp; This domain spans across evergreen workstreams focused on Standards enforcement, as well as major release headliners that revamp our Insights and Host/Guest Performance experiences.&nbsp; You’ll work with other engineers to define, build, and shape the future of Airbnb’s Listings and Quality related product flows, such as reviews, performance insights, and supply onboarding and management.&nbsp; The team is highly collaborative with its partners in design, product, data science, legal, and marketing to deliver features and experiences used by millions of people. We work closely with other engineering teams to ensure we build systems that are performant and configurable with architecture that's scalable and robust. &nbsp; A Typical Day: Work closely with other senior leaders to define and drive critical product systems that enable the company’s future vision Collaborate with cross-functional partners such as Product Managers, Experience Designers, and Engineers to design and deliver high-quality user experiences Establish a technical vision and lead efforts to architect, build, and launch reliable, performant, and scalable solutions for Quality-related products. Provide critical input in team roadmap and technical direction. Influence and collaborate with stakeholders to adopt team goals and roadmaps. Identify areas of improvement and drive best practices Hands-on development, including design, code reviews, and leadership presentations. Mentor, guide, and support the career growth of individual contributors &nbsp; Your Expertise: 10+ years of relevant experience in the tech industry; 1+ years of experience in an Architect or Staff Engineer role, with ownership responsibility over multiple product surfaces. A product-focused Android engineer, preferably with experience using Kotlin and Jetpack Compose.&nbsp; You’re also aware of cross-platform similarities and differences, and can advocate for web and Android concerns Strong sense for product experience and business outcomes, willingness to experiment and anticipate future product needs. Track record of strong partnership with product and design leadership, through proactive collaboration, iterative development, and leadership demos.&nbsp; Experience leading multiple engineering teams, architecting, building, and releasing complex user products. Excellent engineering and coding skills, and experience working with GraphQL and REST APIs. Solid understanding client networking, performance, caching, client storage solutions, accessibility, and asynchronous programming. Animation and motion experience, a plus. Strong communication and collaboration skills with both technical and non-technical partners. Demonstrated ability to influence non-technical partners such as product managers, design, and the business to develop a unified approach to overall architecture and product/design capabilities. Demonstrated ability to collaborate effectively with Android, iOS, web, and backend engineers. A proven track record of fostering a culture of Diversity and Belonging, within the organization and across the tech community &nbsp; Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. &nbsp; Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$204,000&mdash;$255,000 USD

Staff Android Engineer, Guest & Host

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; The Airbnb Hotels is a fast-growing business which will see you leading Airbnb’s expansion into the hotel sector in the region. Operating with an entrepreneurial spirit within the Australian &amp; New Zealand team, this team combines the simplicity, product excellence, and guest-centered ethos that define Airbnb. This team’s mission is to grow and expand our&nbsp; the smoothest, most intuitive hotel booking experience for guests; while providing hotels an opportunity to drive high-quality incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners. The Difference You Will Make: As a Senior Market Manager, your role will entail ensuring the health and expansion of our supply within but not limited to your assigned territory.&nbsp; This will involve both acquiring high-quality hotel inventory and managing Hotels partners. Your focus will be to enhance Airbnb's market presence in your designated region through collaboration with other teams, leveraging your expertise on the local market. With a deep understanding of Airbnb's mission and values, you will oversee all aspects of supply acquisition and market success. This includes developing acquisition strategies, generating and converting Hotel leads, deal management and fostering relationships with strategic partners, including the creation of new partnerships. You will also be tasked with developing and refining scalable, localised supply management strategies for both established, competitive markets and emerging, untapped markets, aiming to secure our long-term success in these regions. A Typical Day: Build, manage and expand partner relationships within your territory, aiming to surpass quarterly sales targets with Hotels. Conduct regular high-stakes prospecting and executive pitch meetings with senior partner stakeholders. Conduct optimisation calls and business reviews with partners to develop strong, enduring partnerships providing exceptional, timely service to hosts, including in-person support as needed. Implement strategies for effective pipeline and conversion management of deals and prospective hotel partners. Prospect and onboard new, high-quality supply within your assigned geography. Educate clients on all significant product updates and cascade feedback on product and public policy to the relevant internal stakeholders. Leverage data to identify and pursue strategic growth opportunities, demonstrating an ability to navigate operational complexities and efficiently allocate resources. Use an entrepreneurial approach to develop and implement unique engagement projects, fostering innovation within your territory. Work cross-functionally with teams such as product, marketing, communications, public policy, legal, tax and customer support to ensure Airbnb's long-term market success. Acquire comprehensive knowledge of local market trends to inform both internal and external stakeholders. Understand the technical aspects of software partnerships to offer comprehensive support, ensuring a seamless experience for hosts and guests. Represent Airbnb in external meetings with Hotels and at industry conferences in your market, solidifying the brand's presence and commitment. Your Expertise: 7+ years of experience in new sales, business acquisition, account management, and partner support, showcasing a deep understanding and capability in fostering business relationships. 3+ years of technology or travel industry experience is a plus, highlighting the value of sector-specific knowledge. Proven track record of being able to effectively work a leads pipeline and a book of business, demonstrating expertise in nurturing and converting potential opportunities. Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work, emphasising the importance of data-driven decision-making. The ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments, highlighting adaptability and strategic foresight. Proven experience working cross-functionally, ensuring the ability to collaborate effectively with various teams to drive collective success. Excellent communication and presentation skills and the ability to communicate effectively with clients via phone, email, and in-person, underscoring the importance of strong interpersonal skills. Charismatic self-starter who is resourceful and self-sufficient, paired with strong time management and prioritisation skills, showcasing the initiative and organizational capabilities required for the role. Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus, indicating the technical tools proficiency needed for effective relationship management. Fluency in English is required. Role is based&nbsp; in Sydney Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus, culminating the profile with a personal alignment and enthusiasm for the company's mission and sector. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. &nbsp;

Senior Market Manager (Hotel sector)

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: The Airbnb Hotels team, which includes HotelTonight, is a fun, fast-growing group leading Airbnb’s expansion into the hotel sector. Operating with an entrepreneurial spirit, this team combines the simplicity, product excellence, and guest-centered ethos that define Airbnb. This team’s mission is to deliver the smoothest, most intuitive hotel booking experience for guests, while helping independent, boutique hotels easily drive incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners. The Difference You Will Make As an Account Executive, you will be responsible for converting leads into net‑new supply to support new-market launches and at pace to hit quarterly goals. Working the full sales funnel, you will proactively turn cold leads into warm sales opportunities helping to build the Hotels category’s market presence in the process through collaboration with other teams. This includes partnering, strategizing, and running daily operations directly with independent, boutique hotels , and ensuring that Airbnb always has the best hotel inventory and deals available&nbsp; to our guests. This role is based in Paris (hybrid, 2-3 days a week in the office).&nbsp; It will start off as a 12-month FTC with the potential for conversion depending on individual performance.&nbsp; A Typical Day Meet and exceed KPIs by owning the performance and success of assigned region Prospect new potential hotels through external research, networking, and use of Airbnb tools Securing new hotels involves targeted sales strategies and negotiating and closing the deals Expertly position and communicate Airbnb’s value proposition to new partners via phone, email, and in-person Add net new hotels by qualifying and moving leads through the funnel as quickly as possible, achieving defined quarterly goals Find supply in and launch new markets: Own market launches including supporting lead generation and coordinating cross functionally Support hotel onboarding as needed from won sales opportunities Implement scalable strategies that drive maximum business impact across a wide range of hotel partners Effectively promote and build strong relationships with hotel and serviced apartment partners by demonstrating comprehensive knowledge of our platforms and confidently pitching their value Your Expertise 6+ years of professional experience, preferably in a fast growing startup tech or hospitality company working in sales and/or account management Previous hospitality experience is a plus Strong language proficiency in both English and French The ability to get things done with constantly changing priorities, projects and deadlines Excellent communication, organizational, and analytical skills; detail-oriented but moves fast Ability to establish strong relationships with and influence partners&nbsp; Capacity to balance day-to-day responsibilities with longer-term strategic execution You’re a quick learner and you’re fearless about doing whatever it takes to get the job done, even if it means making mistakes along the way Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.How We'll Take Care of You: The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, benefits, and Employee Travel Credits.France Annual Pay Range€61.000&mdash;€72.000 EUR

Account Executive (12 Month FTC)

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: Airbnb’s Storefronts team is responsible for the front-door to Airbnb’s guest product experience. The team aims to help users efficiently navigate Airbnb’s app and site, introduce new offerings on Airbnb’s global travel platform, and inspire users to discover the world with Airbnb. The team works on high impact surfaces across Airbnb’s homepage and search pages. The team is highly collaborative with its partners in design, product, and data science to deliver features and experiences used by millions of people. We also work closely with other engineering teams on systems that enable engineers to: develop more efficiently; create improvements that make the product more performant and extensible; and build technical architectures that are scalable and robust. The Difference You Will Make: Deliver useful, personalized new features for Airbnb’s homepage; enabling guests around the world to find places to stay and more on Airbnb. Support new, growing products on Airbnb’s global platform like Airbnb Experiences and Services. Contribute to technical improvements that make the team’s products higher quality and increase the team’s velocity. A Typical Day:&nbsp; Develop new APIs to power interfaces that enable users to navigate and discover new Airbnb products. Contribute to improving performance and robustness of backend services and architecture powering Airbnb’s homepage &amp; search alongside other search product engineering teams. Contribute to development of new product features and experiences with a cross-discipline group of engineers Use AI tools to develop new features for Airbnb’s guests and tools for the Airbnb team to move faster. Work closely with cross functional partners in design, product, marketing, and data science to bring new features from design to production. Your Expertise: 4+ years of software engineering experience Developing backend applications and APIs in Java Working in distributed systems &amp; microservice architectures Service monitoring and alerting techniques Product sense to balance technical and product requirements to develop quality experiences for users Collaboration skills with cross functional and non-technical partners Willing to embrace challenges and changes with a positive attitude Nice to have: Experience working in with GraphQL, Kotlin, Thrift IDL, and server driven architectures Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.&nbsp; Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.&nbsp;How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$157,000&mdash;$180,600 USD

Backend Software Engineer, Storefronts

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: Join Airbnb’s Relevance and Personalization team, where you’ll have a unique opportunity to shape the discovery experience for over 150M global users! As a Machine Learning Engineering Manager on the team, you’ll lead a group of ML engineers and set direction for projects that power search and recommendations across the entire Airbnb platform—directly influencing how guests and hosts connect in meaningful ways. Come lead the design and deployment of state-of-the-art ranking algorithms and build resilient, high-performing teams and systems that optimize Airbnb’s most important business goals. The Difference You Will Make: Our team pushes the boundaries of AI and machine learning throughout the search ranking stack, from data pipelines to feature engineering, model innovation, real-time serving, and large-scale experimentation. In this role, you’ll amplify impact through technical leadership—setting strategy, raising engineering quality, and ensuring the team delivers reliable results at scale. You’ll still stay close to the work—guiding architecture and critical technical decisions—while enabling engineers to do their best work. Collaboration lies at the heart of our culture. You’ll partner with talented engineers, data scientists, product managers, and designers from across Airbnb to develop holistic solutions that ensure a vibrant and equitable marketplace. You’ll also be accountable for team health: hiring, coaching, performance management, and building an inclusive culture. Together, we’re dedicated to advancing Airbnb’s mission to create a world where anyone can belong anywhere. Some past publications from the team can be found here: https://sites.google.com/view/airbnb-relevance-publications/home A Typical Day:&nbsp; Work with large scale structured and unstructured data, provide technical leadership to build and continuously improve cutting edge Machine Learning (ML) models for Airbnb product, business and operational use cases. Work collaboratively with cross-functional partners including software engineers, product managers, operations and data scientists, set team priorities and roadmap, identify opportunities for business impact, understand, refine, and prioritize requirements for machine learning models, drive engineering decisions, and quantify impact. Lead the delivery of ML/AI models and pipelines at scale, including both batch and real-time use cases, ensuring operational excellence (on-call health, reliability, cost, latency, and model quality). Leverage third-party and in-house ML/AI tools &amp; infrastructure to develop reusable, highly differentiating and high-performing Machine Learning systems, enable fast model development, low-latency serving and ease of model quality upkeep, and drive adoption of best practices across the team. Example projects include: feature platform, model interpretability, hyperparameter optimization, concept drift detection. Hire, coach, and develop engineers; set clear expectations; conduct performance management; and build a strong, inclusive team culture. Your Expertise: 10+ years of industry experience in applied ML/AI, inclusive MS or PhD in relevant fields. 3+ years of engineering management experience, with 8+ years of relevant software development industry experience in a fast paced tech environment. Strong programming (Scala / Python / Java / C++ or equivalent) and data engineering skills, with demonstrated ability to guide design reviews and architecture decisions for ML systems. Deep understanding of ML/AI best practices (e.g. training/serving skew minimization, A/B test, feature engineering, feature/model selection), algorithms (e.g. neural networks/deep learning, optimization) and domains (e.g. natural language processing, computer vision, personalization, search and recommendation, marketplace optimization, anomaly detection) with the ability to translate technical tradeoffs into product and business outcomes. Experience with 3 or more of these technologies: Tensorflow, PyTorch, Kubernetes, Spark, Airflow (or equivalent), Kafka (or equivalent), data warehouse (e.g. Hive) Industry experience building end-to-end ML/AI infrastructure and/or building and productionizing ML models, including leading multi-quarter initiatives and coordinating delivery across teams. Exposure to architectural patterns of large, high-scale software applications (e.g., well-designed APIs, high volume data pipelines, efficient algorithms, models) and experience establishing engineering standards (reviews, testing, observability, incident response). Experience with test driven development, familiar with A/B testing, incremental delivery and deployment, and ability to create team processes that improve execution predictability and quality. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$212,000&mdash;$265,000 USD

Manager, Machine Learning Engineering - Relevance and Personalization

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: You will join a collaborative team of data scientists, analysts, engineers, product managers and designers who build pricing products for Airbnb hosts. Your core team will consist of data scientists within the Guest &amp; Host Data Science organization, who develop models, foundational tools, and insights to improve the Airbnb marketplace and product for guests and hosts.&nbsp; The Difference You Will Make: You will contribute to the development of a pricing guidance system for hosts, as well as methods (experimental and observational) to measure the impact of pricing feature launches. Your most impactful work will involve (1) collaborating closely with product to inform pricing guidance for hosts, (2)&nbsp; foundational modeling for pricing recommendations that balance supply and demand in the marketplace, and (3) successfully surfacing insights with a strong and coherent data narrative to cross-functional partners, thus driving decision making for future pricing innovation. A Typical Day:&nbsp; Developing a strong relationship with cross-functional partners in Product, Engineering and Analytics. Writing software (Python, SQL, R) to model, simulate and measure the impact of new pricing features. Creatively diving into data to understand the differential effects of pricing feature launches and turning that understanding into clear insights. Communicating learnings and insights to leaders and partners in a simple and lucid way Your Expertise: 5+ years of experience with BS/masters degree, 2+ years of experience with PhD. Experience with experimentation and causal observational analysis. Strong coding skills in SQL and either Python or R. Ability to autonomously set a roadmap for business impact. Strong oral and written communication skills - an ability to communicate complex technical concepts to a non-technical audience. Work authorization (if applicable) Travel requirements (if applicable) Preferred unique skill-sets (eg: experience with certain technologies, systems or platforms, specific cross-functional expertise) Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.&nbsp; Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.&nbsp; &nbsp;How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$177,000&mdash;$208,000 USD

Senior Data Scientist, Pricing

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: The Operator Experiences Supply Team is a dynamic, multidisciplinary group dedicated to sourcing, onboarding, and managing the world’s best experiences.&nbsp; Our mission is to discover and cultivate outstanding experiences across the globe, partnering with remarkable tour operators, landmarks, attractions and businesses to continually elevate Airbnb’s platform. To continually grow our curated offerings, we proactively identify and attract new, high-quality experience providers, guiding them through a seamless onboarding process and supporting them at every stage of their journey. Through strategic sourcing, relationship management, and hands-on partnership, we ensure our hand-picked supply of experiences remains diverse and truly unforgettable. The Difference You will Make: The Supply Lead - Experiences, drives the acquisition of scaled experiences and account management of top producing accounts&nbsp; in their assigned region. You will be responsible for the overall supply health and partner-lifecycle of operator-led supply within your designated destinations; from sourcing the right, curated supply, to onboarding, and through to existing partner optimization and growth.&nbsp; You will balance cross-functional needs of our design, business, legal and leadership teams as you develop a strong supply marketplace. You will be a champion for Airbnb Experiences within the industry and an external-facing ambassador.&nbsp; This role reports to the Senior Manager, Experiences Supply Acquisition. A Typical Day:&nbsp; This goal-oriented, creative, industry-expert Senior Market Manager should be excited to jump right in and be part of a developing, growing segment, combining a deep understanding of the experiences and tourism industry, creative vision with business acumen. You are energized by complexity, thrive in ambiguity and the opportunities to develop new ways forward. You are deeply collaborative &amp; able to work across disciplines with business, operations and design.&nbsp; Examples Deliverables: Industry Awareness, Trend-Spotting &amp; Sourcing – Identify and source key people / experts and activities that are core to the identity and culture of the city. Stay updated on industry trends and source both existing and new experiences by building and contributing to city &amp; region-specific leads lists. Find, source &amp; develop ‘off-the-beaten-path’ leads that serve Airbnb’s Experiences vision. Sales &amp; Acquisition – Acquire both existing and co-created Experiences by effectively pitching the Experiences value proposition to prospective hosts, developing the concept and run-of-show, managing leads through internal funnels, tracking systems &amp; tools and reporting on output. Have full accountability &amp; ownership over their book of business. Come up with creative solutions and tactics to speed up acquisition and push past friction. Optimization &amp; Retention – Orient hosts through their first 3-6 months on-platform, supporting them with technical, optimization and growth best practices (e.g. pricing, run-of-show). Retain hosts through their ramp-up period on-platform via online and IRL mechanisms, driving business success for priority hosts and their listings. Communication &amp; Collaboration – Provide regular project updates &amp; actionable feedback to cross-functional leads.&nbsp; Effectively size issues &amp; collaborate with peers, leadership and cross-functional stakeholders to creatively problem-solve. Make compelling business cases for removing blockers &amp; friction points. Tracking &amp; Reporting – Ensure 100% accurate data hygiene across all tracking systems and leadership updates. Report out on both positive &amp; negative performance trends, with a solution-oriented mindset. Stay up-to-date on best-practices &amp; team trainings. Quality &amp; Alignment to Brand Vision – Ensure that your sourced supply meets the quality bar to deliver against the Experiences vision. Aligns leads with taste and quality measures set forth by cross-functional stakeholders.&nbsp; Your Expertise: 8+ years in either content / supply acquisition, partnerships, account management or sales-related roles Bachelor's degree or equivalent experience in related fields. Deep knowledge of what is happening in your city and broader region as it relates to travel, entertainment, pop culture, art, food &amp; beverage and other hospitality trends. Sharp eye for setting &amp; spotting cultural trends; strong ability to assess quality and stay ahead of market shifts. Skilled in delivering for cross-functional teams, and fostering trust across creative, technical, and business disciplines.&nbsp; Proficient in CRM systems (like Salesforce) and organizational systems (like Airtable) Accountability for results – with a proven ability to deliver against KPIs &amp; business targets; focused on the task at hand &amp; not easily distracted Thrives in ambiguity and can pivot quickly; motivated by changing strategies and scope&nbsp; Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is monthly, is subject to change and may be modified in the future. This role may also be eligible for bonus, benefits, and Employee Travel Credits.Mexico Monthly Pay Range$100,000&mdash;$125,000 MXN

Senior Market Manager, Experiences - 12-month contract

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: The Marketing Lead, Experiences &amp; Services works with cross functional teams to deliver strategic go to market plans that yield best in class marketing and communications results. Utilizing a natural talent for narrative building you’ll stitch together a plan by obsessing the consumer and the product.&nbsp; The Difference You Will Make: A builder of ideas, teams, goals and momentum you’ll shape the future with a strong belief in the power of design and creativity.&nbsp; Building strategy, briefs and communications for our biggest moments. The ideal candidate believes that brand and product are synonyms and have extensive experience working with brand strategy, product, design, creative and engineering.&nbsp; They embrace ambiguity and enjoy the challenge of bringing shape and rigor to early ideas and can see it through to execution. They approach developing presentations and briefs as a craft through simple storytelling, keen design sensibility and obsessive attention to detail. This is an opportunity to join a high-functioning team at a critical moment for Airbnb and the future of travel. A Typical Day: Develop integrated marketing plans, partnering with the business, product marketing, brand marketing, performance marketing, host community and comms teams to introduce new products to our audiences. Operate as a cross-functional leader and individual contributor. Develop creative briefs across a range of marketing needs including product naming, launch assets, landing pages, social content and more. Partner with creative leadership to drive development of our communications, including but not limited to: visual identity, naming, event marketing, social assets, landing pages, emails, in-product marketing, press assets and more. Lead the definition of the end-to-end consumer journey, partnering with other marketers, product and design. Lead highly visible workstreams and develop executive-level presentations on a regular basis. Must be proficient in Keynote and Figma. Monitor and optimize marketing performance based on key metrics and leading performance indicators Your Expertise: 10+ years of relevant work experience with preference in the consumer tech space of travel, design, or lifestyle. Approaches developing presentations and briefs as a craft through concise and compelling written and verbal communication, a keen visual sense and attention to detail. Strong understanding of and experience working closely with product, creative, design, and performance marketing functions.&nbsp; Comfort leading and collaborating with both creative and technical teams and has the ability to flex between analytical, technical and creative skill sets. Ability to discern what good creative, design, content and marketing looks like and articulate why. A passion for data, analytics, campaign performance and a desire to improve campaign output using metrics Embraces working within tight deadlines, adjusting to changes in priorities, and driving alignment across multiple stakeholders and cross-functional partners. Your Location: We are open to candidates in multiple locations, but we ask that you are able to work Pacific Time Zone work hours as needed. This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.&nbsp;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$160,000&mdash;$200,000 USD

Marketing Lead

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; Our Supply Team is growing, and we want you to be part of it! As a Market Associate, you will play a crucial role in the retention, growth, and optimization of host entrepreneurs and rising hosts in your assigned territory. You will focus on building strong relationships with these hosts, helping them optimize their listings, improve pricing strategies, and enhance their overall success on Airbnb.&nbsp; The Difference You Will Make: As a Market Associate, you will be responsible for the retention and growth of long-tail Hosts in an assigned territory. You will establish and nurture business relationships with emerging professional host accounts by suggesting and supporting strategic initiatives that drive their success on Airbnb. These initiatives will include supply optimization, pricing optimization, host recruitment, and platform education. In addition, as these Hosts successfully grow on the platform, it will be imperative that you help them maintain best-in-class hospitality standards for an excellent guest experience. Beyond one-to-one account management responsibilities, you’ll also support Market Managers on your team to deliver one-to-many education programs, such as webinars and scaled e-mail communication. Ultimately, this team will be responsible for helping long-tail Hosts thrive on Airbnb. A Typical Day:&nbsp; Manage a book of business consisting of host entrepreneurs and rising hosts, ensuring their retention, growth, and optimization on Airbnb. Conduct one-on-one optimization and onboarding conversations, providing strategic recommendations on pricing, availability, and listing quality. Secure availability over high compression dates, ensuring hosts maximize their revenue potential. Educate hosts on product updates and policy changes, while channeling their feedback to internal teams. Respond to host inquiries and provide timely, high-quality support to improve their experience on the platform. Analyze performance data to identify trends and take action on opportunities that drive increased bookings and host success. Develop long-lasting relationships with hosts, ensuring they receive ongoing support tailored to their needs. Your Expertise: 3+ years of experience in new sales, account management, or partner support. 2+ years of hospitality/travel industry experience (nice to have). Strong time management and prioritization skills, with the ability to manage multiple accounts effectively. Proven experience working a book of business, driving engagement and growth through proactive account management. Highly goal-driven, with a strong bias for action and persistence in the face of challenges. Excellent communication and presentation skills, with the ability to engage effectively via phone, email, and in-person. Proficiency in CRM tools, particularly working with leads and opportunities (Salesforce experience is a plus). Fluency in English &amp; French Your Location: This position is Canada - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a province where Airbnb Canada, Inc. has a registered entity. Currently we can hire in the following provinces: Ontario, British Columbia, Quebec, and Saskatchewan. This list is continuously evolving, so please check back with your recruiter on what provinces you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. We use automated tools to help our recruiting team efficiently screen a large volume of applications. All final hiring decisions are made by a human reviewer.&nbsp; This role is newly created and does not replace or backfill an existing position.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.Canada Annual Pay Range$72,000&mdash;$85,000 CAD

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: The Technical Recruiting organization at Airbnb partners closely with engineering leaders to hire the best talent in a generation. Our team is data-driven, adaptable and innovative in our approach. We are committed to efficiency and upholding the highest standards of excellence, while fostering diversity and belonging.&nbsp; The Difference You Will Make: We are seeking an experienced recruiter to join our Technical Recruiting Team. As a Senior Recruiter on our team, this person will act as a strategic talent advisor to various engineering orgs, leading full-cycle recruitment from first outreach to close. The ideal candidate will possess proven experience recruiting for specialized and hard-to-fill roles, including areas such as infrastructure, AI, and machine learning. A Typical Day:&nbsp; Lead searches for technical roles across various engineering groups&nbsp; Host candidates through the interview lifecycle, ensuring they have an exceptional candidate experience Research and map the market to uncover top technical talent&nbsp; Develop relationships and maintain contact with top talent for both current and future opportunities at Airbnb Utilize data to improve recruiting efficiency and drive innovation Leverage data to build reports on hiring progress and outcomes&nbsp; Become a trusted talent advisor for Airbnb’s Technical Leadership Teams Your Expertise: 8+ years of technical recruiting experience, particularly recruiting senior level hires.&nbsp; Experience with Greenhouse (ATS), Gem, and/or Airtable&nbsp; Proven track record of building trust and credibility with senior executives Strong consulting skills with demonstrated ability to successfully influence stakeholders at all levels Exceptional communication skills and professional judgment Ability to cut through complexity and deliver results, particularly under ever-changing circumstances Resilient and resourceful (thrive in ambiguity) Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list &nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$139,000&mdash;$163,000 USD

Senior Recruiter, Product (Technical Recruiting)

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.This is a 12 month Fixed Term Contract The Community You Will join: The Acquisition Team, within the Experiences Supply organization is a multidisciplinary team that focuses on finding, pitching and onboarding the most exciting activities happening in your city today. We also work with the most exciting people, businesses and brands to introduce new experiences to the world.&nbsp; We generate leads, pitch Airbnb’s value proposition and ultimately acquire those leads through the sales / partnership funnel to grow Airbnb’s Experiences business. We create exceptional hosted experiences that foster human connection, combatting the loneliness epidemic by bringing people together in the real world.&nbsp; &nbsp; The Difference You Will Make: The Acquisition Account Manager, Milan - Experiences, drives the acquisition of experiences in their assigned city through research, sourcing &amp; pitching. Your leads will come from a mix of your own personal network and via lead generation using third-party data tools. You will find &amp; develop high-quality, in-demand experiences, hosted by expert hosts. You will balance the cross-functional needs of our design, business, legal and leadership teams – as you move your acquired &amp; co-created experiences through the Experiences acquisition funnel. You will optimize your acquired listings (e.g. pricing, prime availability, merchandising) and retain high-priority hosts for their first 3-6 months on-platform, kick-starting their success as an Airbnb Experiences Host. This role reports into the Sr. Manager, Supply Acquisition - Experiences for EMEA.&nbsp; &nbsp; A Typical Day: This scrappy, goal-oriented and highly entrepreneurial acquisition account manager should be excited to build something from the ground-up, combining creative vision with business acumen. You are energized by complexity, thrive in ambiguity and the opportunities to develop new ways forward. You are deeply collaborative &amp; able to work across disciplines with business, operations and design.&nbsp; &nbsp; Examples Deliverables: Industry Awareness, Trend-Spotting &amp; Sourcing&nbsp;– Identify and source key people / experts and activities that are core to the identity and culture of the city. Stay updated on industry trends and source both existing and new experiences by building and contributing to city &amp; region-specific leads lists. Find, source &amp; develop ‘off-the-beaten-path’ leads that serve Airbnb’s Experiences vision.&nbsp; Sales &amp; Acquisition – Acquire both existing and co-created Experiences by effectively pitching the Experiences value proposition to prospective hosts, developing the concept and run-of-show, managing leads through internal funnels, tracking systems &amp; tools and reporting on output. Have full accountability &amp; ownership over their book of business. Come up with creative solutions and tactics to speed up acquisition and push past friction. Optimization &amp; Retention – Orient hosts through their first 3-6 months on-platform, supporting them with technical, optimization and growth best practices (e.g. pricing, run-of-show). Retain hosts through their ramp-up period on-platform via online and IRL mechanisms, driving business success for priority hosts and their listings. Communication &amp; Collaboration – Provide regular project updates &amp; actionable feedback to cross-functional leads.&nbsp; Effectively size issues &amp; collaborate with peers, leadership and cross-functional stakeholders to creatively problem-solve. Make compelling business cases for removing blockers &amp; friction points. Tracking &amp; Reporting – Ensure 100% accurate data hygiene across all tracking systems and leadership updates. Report out on both positive &amp; negative performance trends, with a solution-oriented mindset. Stay up-to-date on best-practices &amp; team trainings. Quality &amp; Alignment to Brand Vision – Ensure that your sourced supply meets the quality bar to deliver against the Experiences vision. Aligns leads with taste and quality measures set forth by cross-functional stakeholders.&nbsp; &nbsp; Your Expertise: 6+ years in either content / supply acquisition, partnerships, account management or sales-related roles. Bachelor's degree or equivalent experience in related fields. Deep knowledge of what is happening in your city and broader region as it relates to travel, entertainment, pop culture, art, food &amp; beverage and other hospitality trends. Sharp eye for setting &amp; spotting cultural trends; strong ability to assess quality and stay ahead of market shifts. Skilled in delivering for cross-functional teams, and fostering trust across creative, technical, and business disciplines.&nbsp; Proficient in CRM systems (like Salesforce) and organizational systems (like Airtable). Accountability for results – with a proven ability to deliver against KPIs &amp; business targets; focused on the task at hand &amp; not easily distracted. Thrives in ambiguity and can pivot quickly; motivated by changing strategies and scope. &nbsp; Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.How We'll Take Care of You: The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, benefits, and Employee Travel Credits.Italy Annual Pay Range€67.000&mdash;€84.000 EUR

Acquisition Account Manager, Milan - Experiences (12 month FTC)

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Be Part Of:&nbsp; Airbnb, a leader in travel and hospitality, is on a mission to create a world where anyone can belong anywhere. We offer unique accommodations and experiences, crafted and curated by locals. As we expand into new marketplaces for in-person experiences and services, we are on the lookout for driven and innovative individuals to help shape our growth trajectory. The Difference You Will Make: This Advanced Analytics role will develop and lead initiatives focused on ensuring we have the right international growth strategy. They will lead measurement, build tools, and develop insights leveraging a wide range of internal and external data sources to ensure the business is making the right decisions for both strategic direction and tactical execution. The ideal candidate is someone with a strong data and analytics background. This person is curious, engaged, positive, and detail- and solutions-oriented. The world— and thus our industry— is changing quickly so the ideal candidate will be comfortable with responding promptly and changing course as needed when priorities and reporting needs shift.&nbsp; This role will be expected to be highly collaborative, and work regularly with multiple stakeholders and cross functional partners across Regional Teams, Policy, Supply, Finance, Data Science, Operations, Engineering, and Marketing. The right candidate will already be recognized as a leader in the data and analytics field at this level, with a proven track record of using a range of strategies and disciplines to solve complex and ambiguous measurement problems for business teams. This person will also use their considerable experience with data and insights storytelling to influence large-scale strategic programs, and&nbsp; be adept at leveraging AI technologies to accelerate and raise their craft. You must be comfortable working in a global company, delivering counsel and guidance to senior leadership across the team and organization. The successful candidate will have solid experience creating internal advocacy and influencing multiple senior audiences on hard to communicate topics. The Team You Will Join:&nbsp; The Global Markets &amp; Policy Advanced Analytics team is building the data infrastructure, measurement systems, and self-service tools that will power Airbnb's international growth in 2026 and beyond. This is a greenfield opportunity to shape how global teams make nimbler decisions, moving from HQ-dependent reporting cycles to fast, local, data-driven action. This role will partner directly with Global Markets regional teams combined with Finance and Supply to surface local insights, build scalable tooling, and drive measurable impact on core business metrics. The ideal candidate brings deep technical rigor, strong business instincts, and a bias toward proactively building things—not just analyzing them. A Typical Day:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; Build and maintain self-service analytics tools and dashboards that help country teams monitor performance and act on local signals&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Partner with regional leads to translate business questions into clear analytical frameworks and actionable insights&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support measurement for local marketing programs — campaign tracking, incrementality testing, and MMM contributions&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Analyze international market data to identify and size growth opportunities across supply, demand, and behavioral signals&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Collaborate with Engineering, Marketing, and Research to deliver on data and tooling needs within shared roadmaps&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide analytical support for local growth levers (incentives, promotions, merchandising) including targeting and measurement&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Your Expertise:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 4+ years in data science, analytics, or business intelligence — marketplace, e-commerce, or global consumer tech preferred Expert SQL; proficiency in Python or R&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Hands-on experience with A/B testing, causal inference, and incrementality measurement&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience building self-service data products used by non-technical stakeholders&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Familiarity with international / multi-market analytics contexts&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong data storytelling — able to communicate findings clearly to business and senior audiences&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Collaborative, low-ego, and execution-oriented; you measure success by the decisions your work influences&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Comfortable with modern data stack tools (dbt, Airflow, Tableau, Looker, or equivalent)&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; Nice to Have:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Supply/demand or geo-based analytics experience&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Growth marketing analytics (SEM, paid social, performance channels) Familiarity with MMM, attribution, or campaign measurement frameworks&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Awareness of AI/LLM trends and implications for organic traffic and demand&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. &nbsp; &nbsp;&nbsp;How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.France Annual Pay Range€64.000&mdash;€75.000 EUR

Senior Analyst, Advanced Analytics

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; The AirCover Claim Platform team at Airbnb is responsible for providing comprehensive protection for both guests and hosts. We manage the AirCover program, which includes Host Liability Insurance, Experience Liability Insurance, and Host Damage Protection. Our team ensures that hosts are protected against scenarios such as guest-caused damage and deep cleaning needs, and we support guests with rebooking, refunds, and safety assistance. The Difference You Will Make: We are seeking a highly skilled and motivated engineer who is passionate about making a difference through their work. As a Senior Software Engineer on the AirCover Claim Platform team, you will play a pivotal role in building and advancing the platform that powers comprehensive protection for Airbnb’s hosts, guests, and agents. You will help shape the technical vision and deliver flexible, scalable solutions that enhance efficiency and improve experiences across our global community. This is an exceptional opportunity to make a tangible impact and accelerate your growth as an engineer; you will take on complex challenges and drive projects that deliver measurable improvements for our users and create significant business value. A Typical Day:&nbsp; Collaborate with cross-functional partners such as Product, Operations, and Engineers to design and deliver high-quality products Work closely with engineers on the team to develop core backend and platform solutions Architect and implement complex features with a focus on reliability, performance, and scalability Drive systemic improvements by identifying patterns to streamline development, reduce toil and increase technical quality and operational excellence over time Lead and participate in design reviews, code walkthroughs, and knowledge-sharing sessions to mentor others and foster continuous learning Your Expertise: 7+ years of software development experience, or 5+ years with an advanced degree Proficiency in one or more backend languages and frameworks such as Kotlin, Java, or Python Experience architecting and building solutions to large-scale, complex problems, including APIs, data pipelines, and integrations across multiple teams with significant impact Comfortable working across the backend stack to solve technical challenges Strong communication skills; able to engage effectively with both technical and non-technical stakeholders Proven ability to work collaboratively in cross-functional teams with design, product, data science, and research partners Bachelor’s degree or equivalent practical experience Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.&nbsp;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list&nbsp;. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at:&nbsp;reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp; How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$191,000&mdash;$223,000 USD

Senior Software Engineer, Aircover Claim Platform

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Difference You Will Make: We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the Airbnb community as a CS Specialist, Premium Support. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service. This is a full time position based in Korea, supporting Japanese language. The CS Specialist, Premium Support functions on the front line interacting directly with both customers &amp; internal stakeholders. As a CS Specialist, Premium Support, you will be responsible for providing end-to-end support to key members of our community, including but not limited to the Luxury segment. You will primarily take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way. CS Specialist, Premium Support needs strong communication skills, problem-solving abilities, and customer service expertise. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality.&nbsp; As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; A Typical Day: The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed. Complex case management: Provide the highest level of service to our community in each and every case Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including but not limited to livechat, social platforms, messaging, and directly through the phone Take end-to-end ownership of all assigned cases: ensuring a complete final resolution (or settlement, final decision, etc) is reached based on workflows &amp; management guidelines, fostering the relationship with our users along the way, and escalating accurately to other teams when appropriate Demonstrate ownership mentality &amp; good judgment as well as skill to question, adapt, and deviate from the workflow when needed only through management approval Be highly receptive to feedback from Management and Quality, and quickly adopt behaviors to improve the quality of your work&nbsp; Understands multiple perspectives on a topic or situation, and able to evaluate and present multiple options for addressing a problem Can be brought to engage more with senior stakeholders and to collaborate cross-functionally, with help from management Combining efficiency with bespoke quality: Provide personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention Displays an ability to handle a larger volume of cases without negatively impacting the quality of the interaction &amp; the resolution Proactively anticipate and identify opportunities to enhance the user experience, and with the support of management, offers tailored solutions and recommendations that go above and beyond their expectations, and ensuring a seamless and memorable experience throughout their interactions with Airbnb Resolve user issues quickly and to a high level of mutual satisfaction, considering specific context and circumstances Personalize communications to users, demonstrating the highest hospitality standards Participating in your team’s improvement: Leverage your functional operational knowledge to proactively support the team success Provide insights about community experience and continuous improvement opportunities to your Management Help document ways of working, best practices, and the norms for your service(s) as requested by management Provides technical/functional/SME to less experienced members of the team Shares ideas to improve processes and ways of working Willing to take on various tasks and responsibilities as needed (including moving teams) and&nbsp; showing openness to new challenges and a proactive approach to work Stakeholder engagement: You have gained the trust of internal &amp; external stakeholders through effective relationship management and delivering results Displays flexibility, openness and approachability when resolving issues Understands key drivers of your function and how they relate to one another, as well as the business impact of those metrics You are on-call to handle emergency situations in the evenings &amp; weekends Your Expertise: Your background &amp; experience 3+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts Hospitality experience is a plus, in particular working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred.&nbsp;&nbsp; Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly. Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs Your skills &amp; expertise Very good verbal and written communication skills for providing exceptional customer service to guests/hosts &amp; engage with stakeholders Active listening skills to understand guest needs and provide personalized recommendations and assistance Empathy and patience in dealing with customers, especially in high-pressure situations Ability to organize a high volume of work, multitask &amp; prioritize, and to work within prescribed schedules including breaks, lunches, and training time Passion for delivering exceptional customer service and setting a high bar Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively Ability to adapt to new tasks and responsibilities as needed.&nbsp; Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments.&nbsp; Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team. Good computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools Language proficiency both English and Japanese Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

Specialist /Senior Specialist, Premium Support (Japanese speaking)

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.Airbnb a pris le jour en 2007 lorsque deux Hôtes ont accueilli trois invités dans leur maison de San Francisco, et compte depuis lors plus de 4 millions d'Hôtes qui ont accueilli plus d'un milliard d'invités dans presque tous les pays du monde. Chaque jour, les Hôtes proposent des séjours et des expériences uniques qui permettent aux invités de se connecter de manière plus authentique aux communautés. La différence que vous ferez : On est à la recherche d'une personne talentueuse et expérimentée qui s'occupera de diverses questions de sécurité pour notre communauté, y compris les suivantes, mais sans s'y limiter : les menaces à la sécurité personnelle, la violence conjugale, le suicide ou l'automutilation, l'exploitation d'enfants, les agressions physiques et sexuelles, les activités liées à la drogue, le travail sexuel et la traite de personnes.&nbsp; La personne retenue comprendra très bien comment évaluer l'ensemble des circonstances d'un dossier, cernera correctement les circonstances pertinentes à la détermination d'un résultat, communiquera avec empathie, fera preuve de discernement et prendra des décisions rapidement, le tout dans le but de fournir le meilleur soutien possible à la communauté.&nbsp; Il s'agit d'un poste à temps plein situé ici&nbsp;: Canada. Ce poste est un rôle de première ligne dans un centre d'appels où il y a des interactions directes avec les clients. Les candidats retenus ont besoin d'excellentes compétences en communication, d'une aptitude à la résolution de problèmes et d'une expertise en service à la clientèle. Vous devez être en mesure de vous adapter et de réagir dans un environnement dynamique, parfois sous pression, tout en conservant des qualités de flexibilité, de proactivité, d'ingéniosité et d'efficacité, en plus d'être d'un grand professionnalisme et de savoir assurer la confidentialité.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Une journée typique :&nbsp; Gestion de dossiers complexes&nbsp;: vous avez «&nbsp;perfectionné l'essentiel&nbsp;» de votre rôle, qui consiste à fournir le plus haut niveau de service à notre communauté.&nbsp; Interagir avec les clients d'Airbnb et les membres de la communauté en utilisant tous les canaux actuels et futurs, qu'il s'agisse des outils Airbnb ou d'outils externes, dont le clavardage, les réseaux sociaux, la messagerie et le téléphone. Gérer de bout en bout des dossiers complexes dans le but de régler les problèmes des clients en suivant la méthodologie de travail et les directives.&nbsp; Reconnaître le type et la gravité des dossiers, puis bien les traiter en fonction du champ d'application du service et en faisant appel à d'autres équipes, le cas échéant. Prendre en charge des dossiers d'un certain degré de gravité ou de complexité sous étroite supervision. Être capable de reconnaître et d'évaluer les comportements menaçants et risqués. Faire preuve de responsabilité et de discernement, ainsi qu'avoir la capacité de remettre en question la méthodologie de travail et de s'en écarter au besoin (uniquement avec l'approbation de la direction). Faire montre d'une excellente ouverture aux commentaires de la direction, des équipes de qualité et du personnel clinique, et adopter rapidement des comportements pour améliorer la qualité de son travail.&nbsp; Comprendre plusieurs points de vue sur un sujet ou une situation. Être en mesure d'évaluer et de présenter plusieurs solutions pour régler un problème. Être appelé·e, avec l'aide de la direction, à possiblement interagir avec les principales parties prenantes. Conjugaison de l'efficacité et de la qualité :&nbsp; A démontré sa capacité à gérer un plus grand nombre de dossiers sans nuire à la qualité de l'interaction et de la résolution. Participation à l'amélioration du service de sécurité : tirer parti de ses connaissances opérationnelles fonctionnelles pour soutenir la réussite de l'équipe. Aider à documenter les méthodes de travail, les meilleures pratiques et les normes pour son ou ses services, comme demandé par la direction. Fournir une expertise et des conseils techniques ou fonctionnels aux membres moins expérimentés de l'équipe. Communication avec les parties prenantes : commencer à découvrir le réseau avec d'autres équipes de prestation et des partenaires fonctionnels clés. Faire preuve d'ouverture et se montrer accessible dans le cadre de la résolution de problèmes. Comprendre les facteurs clés de son poste et comment ils sont interreliés. Votre expertise : Parcours et expérience Avoir plus de trois ans d'expérience pertinente dans le service à la clientèle, la médiation, les services d'urgence, les opérations de Confiance et sécurité, ou encore avoir occupé des fonctions similaires dans un centre d'appels à passer des appels et à s'occuper des contacts clients. Avoir de l'expérience dans le domaine de l'hospitalité est un atout, en particulier le travail pour des plateformes technologiques. Pouvoir travailler pendant la fin de semaine et les jours fériés au besoin, et le soir. L'horaire peut changer pour répondre aux besoins opérationnels. Pouvoir travailler dans un environnement sous haute pression en interagissant avec des images, des conversations et d'autres contenus sensibles, confidentiels et possiblement traumatisants. Compétences et expertise Avoir de l'entregent et de très bonnes compétences en communication, à l'écrit comme à l'oral, y compris pour résoudre les conflits. Être capable d'organiser un volume de travail élevé, d'effectuer plusieurs tâches de front et d'établir les priorités tout en respectant les horaires, y compris les pauses, les pauses-repas et le temps de formation. Avoir des connaissances de base en informatique, y compris Apple/Mac OS et Google Suite. Maîtriser l'anglais. Connaître d'autres langues est un atout. Être en mesure de bien évaluer les risques, de comprendre le degré d'urgence, de faire preuve de discernement dans des situations risquées et de communiquer les informations les plus pertinentes aux parties prenantes. Votre emplacement : En raison de la nature de ce poste, le candidat retenu devra être basé au Canada pour pouvoir effectuer son travail. Actuellement, les employés peuvent être situés dans : la Colombie-Britannique, l’Ontario, le Québec, l’Alberta ou le Saskatchewan. Cette liste est continuellement mise à jour, veuillez vérifier avec nous si les provinces dans lesquelles vous vivez figurent sur la liste. Si votre poste est employé par une autre entité Airbnb, votre recruteur vous informera des provinces dans lesquelles vous êtes éligible pour travailler. Notre engagement envers l’inclusion et l’appartenance : Airbnb s'engage à travailler avec le vivier de talents le plus large possible. Nous pensons que la diversité des idées favorise l’innovation et l’engagement, et nous permet d’attirer des personnes créatives et de développer les meilleurs produits, services et solutions. Toutes les personnes qualifiées sont encouragées à postuler. Nous nous efforçons également de proposer un processus de candidature et d'entretien inclusif pour les personnes handicapées. Si vous êtes un candidat handicapé et avez besoin d'aménagements raisonnables pour soumettre une candidature, veuillez nous contacter à l'adresse : raisonnableaccommodations@airbnb.com. Veuillez inclure votre nom complet, le poste pour lequel vous postulez et les aménagements nécessaires pour vous aider dans le processus de recrutement.&nbsp; Nous vous demandons de nous contacter uniquement si vous êtes un candidat dont le handicap vous empêche de remplir notre candidature en ligne. Nous utilisons des outils automatisés pour aider notre équipe de recrutement à examiner efficacement un grand nombre de candidatures. Toutes les décisions finales d’embauche sont prises par une personne humaine. Ce poste est nouvellement créé et ne remplace ni ne pourvoit un poste existant.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.Canada Annual Pay Range$63,000&mdash;$63,000 CAD

Associé·e aux appels de sécurité

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb's various functions embody the company's innovative spirit and our fast-moving team is committed to leading as a 21st century company. The strategic goal of the Risk and Compliance Operations team is to focus on creating the standardized operational security processes and protocols in order to ensure there is proper Risk Governance&nbsp; and Compliance for Community Support teams in specific domains, including&nbsp; product, process, and engineering in accordance with company policies and contractual agreements. The Difference You Will Make: As a key member of our team, you’ll drive operational excellence, foster innovation, and champion security and productivity. You’ll play a pivotal role in designing and maintaining provisioning frameworks, collaborating with engineering partners to optimize permission models and tooling, and balancing speed with robust security across all processes. Your expertise will be essential in leading cross-functional Customer Support initiatives, securing alignment, and building strategic partnerships with teams like InfoSec, Partner Management, Legal, and Privacy to advance our mission. Through your work with stakeholders, you will: Develop and execute improvement roadmaps. Manage projects for implementing new security and privacy controls. Lead process enhancements and optimize access controls. Define audit and reporting mechanisms for both internal and vendor teams. Deliver best-in-class privacy and data protection for Operations. You’ll be joining a newly formed team with the rare opportunity to shape its culture and direction—bringing vision, leadership, and an entrepreneurial spirit as our team grows. A Typical Day:&nbsp; Governance &amp; Reporting: Measure, report, and govern privileged access controls to ensure compliance. Requirements &amp; Implementation: Document and translate PAM (Privileged Access Management) requirements for technology partners, supporting efficient, modern, and sustainable solutions. Stakeholder Collaboration: Work cross-functionally to develop and iterate on PAM requirements across Process, Data, and Technology domains. Policy &amp; Standards: Partner with the policy governance team to socialize and publish updates to the PAM Standard. Authentication &amp; Security: Apply your mastery of authentication platforms (Active Directory, LDAP, Kerberos, Radius) and PAM principles (JIT provisioning) to make recommendations to policy and provisioning processes and technology teams. Regulatory Compliance: Ensure alignment with industry regulations and standards (NIST, ISO/IEC, FFIEC), particularly within financial services. Risk Management: Proactively identify, assess, and mitigate PAM risks, driving continuous improvement and accountability. Stakeholder Engagement: Report on existing and emerging PAM/information security risks to senior leadership with transparency and clarity. Quality Assurance: Design and execute thorough test strategies for privileged access processes, collaborate on defect resolution, and recommend improvements for usability, resilience, and security. Documentation: Maintain clear, comprehensive records of policies, approval processes, and test outcomes. Industry Engagement: Stay up-to-date with emerging trends and best practices in privileged access management. Access Management policies: Define and maintain access management policies for different user personas (admin, developer, user, viewer). Leadership: Coach and train team members, ensuring accurate and efficient Human in the Loop processes. Access lifecycle: Oversee the full lifecycle of access (create, edit, delete, view, hide, etc.).&nbsp;Build and refine abstractions to inform access decisions, considering: User roles/personas Tenant or organizational affiliation Privileges assigned via specific permissions or group memberships Your Expertise: 8+ years of hands-on experience with Access and Privileged Access Management (PAM) operations in a technology-driven environment. Demonstrated experience in PAM operational tasks, including safe creation and management, privileged account onboarding, policy development, and least-privilege access model implementation. Solid background in identity and access management (IAM) principles and industry best practices. Experience with operationalizing Just-In-Time (JIT) privilege models, role-based access controls (RBAC), and enforcing Segregation of Duties (SoD). Working knowledge of authentication protocols (e.g., SAML, OAuth, OpenID Connect, Active Directory, LDAP, Kerberos). Familiarity with cloud-based privileged access management, including the classification and management of non-human identities (service accounts, API keys, etc.). Strong understanding of security standards and regulatory frameworks (NIST, ISO/IEC, FFIEC) relevant to access management. Strong SQL abilities, including querying and dashboard creation. Clear, concise communication skills, with a proven ability to collaborate across engineering, security, product, and operational teams without a technical background to drive alignment and best-in-class solutions. Experience in documenting policies, procedures, and reporting on PAM-related risk and compliance metrics. Demonstrated ownership and accountability for continuous improvement in PAM controls and risk management. Proactive in identifying and mitigating security risks related to privileged access. Comfortable working in a fast-paced environment and contributing to cross-functional or global initiatives. Demonstrated ability to build and coach teams. Familiarity with access management challenges specific to cloud-native environments (AWS, GCP, Azure). Involvement in developing or maintaining Privileged Access Management strategies that address both human and non-human identities, including business users, developers, and service accounts. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list &nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$129,000&mdash;$152,000 USD

Data Protection Operations Lead

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Difference You Will Make: The Workforce Management (WFM) Scheduler is vital in ensuring we have the best possible support for our guests and hosts within Customer Support operations. As the Customer Support scheduler, you will be responsible for the allocation of headcount across multiple sites, channels and tiers and be expected to manage these and the relationships with partner WFM teams. You would be an important part of a fast moving and high profile team and be required to work closely with cross-functional teams to achieve the best results.&nbsp; A Typical Day: Partner with operations to generate and deploy schedules based on language, skill and contact channel Set up, manage and maintain schedules for several internal teams Manage, build and track/report schedule demand for multiple partner sites with multiple channels and languages across a shared queue environment Build and run scheduling scenarios and provide analysis of potential impacts of new lines of business, changes to SLA, routing, skilling etc. Work closely with the broader Workforce Management (WFM) team to understand all aspects of capacity planning and forecasting Track, analyse and report employee performance with reports from Genesys Analyse and report historical data and trends, daily, weekly, monthly etc. Analyse performance data to identify opportunities to operate more effectively and efficiently Effectively communicate across the broader Airbnb team and our outsource partners, including preparing performance reporting and the delivery of them at WBR/MBR and QBR’s.&nbsp; Your Expertise: Bachelor’s Degree or equivalent experience is required. Must have a minimum 5 years of experience in a contact center management role. Experience with Genesys WFM (preferred) or similar applications (i.e. IEX/NICE, Aspect/eWFM) is a must Well-developed problem-solving and analytical skills with attention to detail Ability to effectively communicate complex information clearly to a non WFM/technical audience Exposure to Interactive Insights, Tableau and SQL preferred&nbsp;&nbsp; Eagerness to learn &amp; manage multiple technical systems Ability to process large amounts of complex raw data and present in a comprehensible fashion Self-motivated and driven, used to being in a fast-paced environment Previous experience with ACD reporting and administration is a plus Solid knowledge of Excel and Google Docs A dedicated team player and relationship builder Readiness to travel to other offices nationally and internationally on occasion. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. &nbsp;

Workforce Planning Analyst

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.La communauté que vous rejoindrez: Rejoignez lʼéquipe dynamique et innovante de recrutement Foundation d’Airbnb, où la constitution dʼéquipes diversifiées est notre priorité absolue. Dans un environnement d’affaires en constante évolution, cette équipe dispose d’une occasion unique de bâtir des relations consultatives avec les partenaires – et d’agir à titre de conseillère ou conseiller – afin de recruter les meilleurs talents de leur génération ! La différence que vous ferez: Votre principale responsabilité sera de mener à bien les recherches de talents et d’offrir une expérience exceptionnelle aux candidates, candidats et gestionnaires recruteurs. Notre équipe adopte une approche consultative : nous travaillons en étroite collaboration avec les parties prenantes pour comprendre leurs besoins et proposer des solutions sur mesure. Dévoué·e·s à la recherche et à l’embauche des meilleurs talents du marché, nous veillons à ce que chaque personne en interaction avec le processus de recrutement d’Airbnb se sente valorisée et soutenue. Une journée typique: Gérer et mener un processus complet de recrutement : repérage, présélection, entrevues, rétroaction et offres d’emploi pour des candidates et candidats de tous niveaux, du débutant au niveau supérieur. Constituer des bassins de talents pour plusieurs postes dans diverses équipes et régions, en tenant compte de la diversité et de l’importance de proposer des listes de candidatures équilibrées. Favoriser l’inclusion en créant des viviers de talents diversifiés dès le haut de l’entonnoir. Collaborer avec les partenaires RH, les gestionnaires recruteurs, les opérations RH et les finances pour élaborer des stratégies et des plans d’embauche. Influencer les leaders d’affaires et former les gestionnaires recruteurs sur le processus, les meilleures pratiques d’entrevue et la prise de décisions. Offrir une expérience exceptionnelle aux candidates et candidats. Trouver de nouvelles façons de surprendre et ravir les personnes qui participent à notre processus d’entrevue. Assurer le suivi précis des données des candidates et candidats et utiliser correctement les systèmes afin de pouvoir rendre compte à l’entreprise. Détecter, intéresser et recruter les personnes les plus talentueuses, brillantes et passionnées pour Airbnb en utilisant des approches nouvelles et créatives. Représenter Airbnb avec intégrité et professionnalisme. Parler avec passion et authenticité d’Airbnb et de notre mission. Votre expertise: 5 à 7 ans (ou plus) d’expérience en recrutement complet (full-cycle) requise. Expérience dans le recrutement à volume élevé pour des rôles généraux et administratifs requise. Expérience dans le soutien à une fonction d’opérations mondiales, y compris des rôles en soutien à la clientèle, un atout. Antécédents éprouvés pour repérer, évaluer et recruter des talents exceptionnels. Excellentes aptitudes en communication écrite et orale, avec capacité démontrée de transmettre des concepts complexes de manière concise et claire. Solides compétences en analyse et en influence. Attitude positive et proactive; réceptivité aux commentaires et volonté constante d’amélioration. Aisance à travailler dans un environnement hautement ambigu. Capacité de faire preuve de patience et de communiquer avec respect dans un milieu de travail dynamique. Grandes compétences en organisation et en planification, approche axée sur les solutions. Curiosité authentique et désir marqué d’apprendre et de se perfectionner continuellement. Esprit d’initiative élevé, créativité, persévérance et flexibilité. Votre lieu de travail: En raison de la nature de ce poste, la personne retenue devra être basée au Canada pour exercer ses fonctions. À l’heure actuelle, les employé·e·s peuvent être situés en : Colombie-Britannique, Ontario, Québec, Alberta ou Saskatchewan. Cette liste est mise à jour régulièrement ; veuillez vérifier de nouveau si votre province y figure. Si votre poste relève d’une autre entité Airbnb, votre recruteur·trice vous informera des provinces à partir desquelles vous êtes admissible à travailler. Notre engagement envers l’inclusion et le sentiment d’appartenance: Airbnb s’engage à recruter dans le bassin de talents le plus vaste possible. Nous croyons qu’une diversité d’idées stimule l’innovation et l’engagement, nous permettant d’attirer des personnes créatives et de développer les meilleurs produits, services et solutions. Nous encourageons toutes les personnes qualifiées à postuler. Nous nous efforçons également d’offrir un processus de candidature et d’entrevue inclusif pour les personnes en situation de handicap. Si vous êtes une personne en situation de handicap et avez besoin de mesures d’adaptation raisonnables pour soumettre votre candidature, veuillez nous écrire à : reasonableaccommodations@airbnb.com. Veuillez inclure votre nom complet, le poste convoité et les mesures d’adaptation requises pour vous aider durant le processus de recrutement. Nous vous prions de nous contacter uniquement si votre handicap vous empêche de remplir notre demande d’emploi en ligne. Nous utilisons des outils automatisés afin d’aider notre équipe de recrutement à traiter efficacement un grand nombre de candidatures. Toutes les décisions finales d’embauche sont prises par un évaluateur ou une évaluatrice humaine. Ce poste est ouvert pour un besoin existant au sein de l’organisation.

Recruteur (contrat de 6 mois)

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; The Associate Principal, Strategic Finance &amp; Analytics, Business Finance Org role will be responsible for partnering with the business across all aspects of growth, analytics, and strategy within the Chief Business Officer Finance organization - and will work closely with members of the supply, quality, product, and finance leadership teams. This role will work directly with senior leadership to provide actionable insights and financial guidance for the business. The Difference You Will Make: The Associate Principal in SFA within the Business Finance org acts as a critical finance and strategy leader working cross-functionally to drive financial planning and analysis, tracking performance across CBO priorities. The role supports senior leadership with actionable insights, rigorous financial analysis, and strategic recommendations that impact growth and profitability in the host-facing supply and partnership areas aligned with the CBO’s mission. The ideal candidate will have strong financial acumen and the ability to present insights and recommendations to senior leaders in a concise form to shape key business decisions. A Typical Day:&nbsp; Annual &amp; Quarterly Planning: Collaborate with business partners to manage the annual and quarterly planning process, ensuring alignment on both financial and strategic goals and performance. Strategic Initiatives: Lead or support strategic projects to improve financial outcomes, optimize operational efficiency, and ensure long-term growth. Ensure strategic and product initiatives ladder up to the overall business P&amp;L to ensure initiatives align with business objectives. Insights &amp; Analytics: Provide actionable financial insights through detailed reporting and analytics. Partner with Data Science teams to enhance data accessibility, automation, and conduct in-depth financial investigations. Presentations to Leadership: Regularly present financial reports, performance updates, and strategic recommendations to senior leadership and other key stakeholders. Business Trends &amp; Variance Analysis: Analyze business trends and drivers of variance, synthesizing complex data into actionable insights for senior leadership. Optimize Operating Processes: Partner with key stakeholders to define, lead, and improve operating processes such as business reviews, financial reporting, and strategic forecasting. Budget Tracking &amp; Approvals: Own tracking and approval of requests of all teams’ budgets, ensuring accuracy, compliance, and alignment with organizational priorities. Proactively monitor expenditures, review budget submissions, and coordinate with relevant stakeholders to ensure requests are properly documented and justified. Provide timely updates and reporting to leadership, helping maintain fiscal discipline and support strategic decision-making. Your Expertise: 7+ years of experience in financial planning, analysis, and business strategy. A background in strategic finance, investment banking, management consulting, and business operations is preferred. B.A. or B.S. in Finance, Accounting, Business, Mathematics or a related field (MBA or CPA is a plus). Proven experience in P&amp;L management, revenue forecasting, and financial modeling. Advanced proficiency in Excel and financial reporting tools. Proven ability to use AI to enhance processes in both quality and productivity Strong strategic and critical thinking skills with the ability to synthesize financial data and make recommendations that drive business outcomes. Excellent written and verbal communication skills with the ability to present complex financial data to non-financial stakeholders and senior leadership. Strong level of SQL expertise required to be self sufficient in extracting, analyzing and reporting out on summarized data structures. Strong leadership abilities and the capacity to influence decision-making across the organization. Proactive and comfortable working in a fast-paced, collaborative, and innovative environment, with the ability to lead cross-functional teams. A successful candidate will model our core values, demonstrating sound judgment and thoughtfulness in all decision-making. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list &nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$157,000&mdash;$172,000 USD

Associate Principal, SF&A - CBO

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; Marketplaces Data and AI is a group of passionate machine learning, software, data, and analytics engineers. We are responsible for developing new, cutting-edge AI and data products that leverage Airbnb’s massive datasets across Users, Listings, Pricing, and Supply/Demand. You will be a crucial part of the Guest and Host organization, developing a semantic model for our Core Entities and Events that powers the experiences of millions of guests and hosts globally. The Difference You Will Make: You will own some of the most critical data systems at Airbnb, building a semantic model that autonomously drives both infrastructure and code changes. This role will focus on building new capabilities in our data ecosystem: a platform that proactively detects issues, orchestrates solutions and seamlessly integrates human-in-the-loop workflows for expert guidance. Your contributions will shift Airbnb from storing massive amounts of data to intelligently organizing and utilizing it, empowering our product and operations teams to move faster and deliver a resilient, high quality experience for our global community of Guests and Hosts. A Typical Day:&nbsp; Develop an actionable technical strategy from our ambitious vision to drive infrastructure and code from a semantic model of the business Improve and expand our detection systems to find more complex issues and integrate human-in-the-loop workflows for subject matter expert guidance Architect and develop systems that autonomously orchestrate infrastructure and code changes based on findings from our detection platforms Partner closely with Machine Learning, Data Engineering, and Product teams to ensure deep integration in the product space, not just a siloed project. Identify areas for improvement, champion the adoption of best practices in engineering architecture, perform technical design reviews, and enhance our software engineers across team boundaries. Research the latest innovations in semantic modeling and AI-driven infrastructure, actively sharing these insights to act as a thought leader within Airbnb’s engineering organization. Your Expertise: 9+ years of relevant software development industry experience in a fast-paced tech environment BS, MS or PhD in CS or related field&nbsp; Expertise with backend systems in large-scale service-oriented architectures Good judgment in making tradeoffs to balance short-term business needs with long-term technical quality Strong understanding of how deep backend systems are expressed in the UX shown to customers End-to-end mentality that transcends team boundaries and helps find globally optimal solutions Excellent communication skills and the ability to work well within a team and with teams across the engineering organization Passionate about efficiency, availability, system quality and user experience Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$212,000&mdash;$265,000 USD

Staff Backend Engineer, Core Entities Data Foundation

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: Our Supply Team is growing, and we want you to be part of it! As a Senior Market Manager, you will play a crucial role in the retention, growth, and optimization of host entrepreneurs and rising hosts in your assigned territory. You will focus on building strong relationships with these hosts, helping them optimize their listings, improve pricing strategies, and enhance their overall success on Airbnb.&nbsp; The Difference You Will Make: As a Senior Market Manager, you will be responsible for the commercial success of a portfolio of hosts in your assigned territories in Saudi Arabia.&nbsp; You will build Airbnb’s strong market presence in your assigned region by managing professional host accounts, supply acquisition of high quality inventory, and by collaborating with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success, including acquisition strategy development, generating and converting supply leads, and strategic partners relationship management. You will help develop and iterate scalable localized supply management strategy for both developed and highly competed market destinations as well as nascent and relatively untapped new markets ultimately ensuring our long-term market success. This role is based in Riyadh (hybrid, 1 day a week in the office).&nbsp; A Typical Day:&nbsp; Directly manage accounts in Saudi Arabia to meet and exceed quarterly/annual sales goals&nbsp; Create and deploy scaled strategies to effectively manage &amp; optimize both the largest hosts in your assigned region as well as the long-tail of hundreds of Professional Hosts in your region Develop and own the supply strategy for your assigned market -- identify and execute on new ways to grow the number of professional hosts on Airbnb Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to drive increase in sales Prospect and onboard new, high quality supply in your assigned geography Represent Airbnb in external meetings with Professional Hosts and at industry conferences in your market&nbsp; Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders Hold regular optimization calls and business reviews with your partners Develop strong and long lasting partnerships Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners&nbsp; Respond to and deliver exceptional service to your professional hosts&nbsp; in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance Work cross-functionally with product, communications, public policy and customer support teams to ensure our long-term market success. Your expertise:&nbsp; Minimum 8+ years of experience in new sales, account management and partner management Fluency in English &amp; Arabic (mandatory) Proactive self starter, with an ability to work at both strategic and tactical levels Proven track record of being able to effectively work a leads pipeline and/or a book of business Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and in-person Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work Available to travel to assigned markets&nbsp; Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus Proven experience working cross-functionally Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives Highly proficient in using CRM software, specifically in working with leads, opportunities and other core objects - Salesforce experience is a plus &nbsp; Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.Saudi Arabia Annual Pay Rangeر.س360,000&mdash;ر.س450,000 SAR

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: At Airbnb, our mission is to create a world where anyone can belong anywhere. We use Machine Learning extensively to create a more connected, empowered, and safer global community and enable an intelligent &amp; worry-free travel experience. The Difference You Will Make: In this role, you’ll help us build a suite of tools which together form the foundation with which ML &amp; AI is created at Airbnb. You will contribute to creating a scalable shared platform that accelerates the pace of Machine Learning/GAI design &amp; development and the deployment of impactful, high-quality ML use cases company-wide. You’ll also join us in creating the GenAI infrastructure that will make AI the center of our business. A Typical Day:&nbsp; Work side-by-side with customer teams including Customer Support, Search Relevance, Trust &amp; Safety to deliver high-impact product wins Develop platform and infrastructure to help ML engineers to finetune LLM models, to training pytorch / tensorflow models Build scalable GenAI experience to support the fast evolving needs of Airbnb teams using foundational language / vision models to power next-gen product experiences Use OSS technologies such as Ray, Verl, Llama-Factory, Tensorflow, PyTorch, Airflow, Spark, Docker, Kubernetes, etc. Your Expertise: 5+ years of industry experience (and/or relevant academic experience) Solid understanding of engineering and infrastructure best practices Strong coding skills in Python/Java or equivalent Strong Experience and knowledge of distributed systems Industry experience building end-to-end Machine Learning or GAI Platforms is a plus Experience developing and productionizing machine learning models is a plus Experience with Ray, Pytorch, Llama-factory, Verl&nbsp; is a plus Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$191,000&mdash;$225,000 USD

Senior Software Engineer, ML Infrastructure - Training

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: Airbnb has built a global platform that connects travellers and hosts across 34,000 cities, offering more than two million listings worldwide. We run mission-critical enterprise systems that operate around the clock across all time zones. These systems are essential to enabling our teams to work efficiently and productively. As our Business Technology organization continues to expand, we are seeking highly motivated individuals who thrive in a fast-paced, high-performing team environment. The Senior Systems Engineer role focuses on designing, building, and maintaining Oracle integrations and reports, as well as supporting application infrastructure. We are looking for someone who takes ownership of systems and processes, is eager to learn, and is enthusiastic about developing new tools that enhance and support our team’s capabilities. Role &amp; Responsibilities: Architect, build and manage integrations and micro services in Oracle Integration Cloud. Design, code and execute on projects, continuously improving systems and operations Document the Designs and Runbooks and Participate in the full Software Development Life Cycle (SDLC). Provide guidance and share knowledge with other members in the team. Support the Application infrastructure including OCI and more. Build and maintain BIP reports on Oracle. Understanding the requirements for different Oracle modules and coming up with solutions to review with the team and present to stakeholders. Requirements: Bachelors in Computer Science or Engineering 7+ years of industry experience including 5+ years in OIC, 5+ years in SQL, PL/SQL&nbsp; and 1+ years in Infrastructure. Expert on automations and end-to-end integrations using Oracle ERP Cloud, Oracle PaaS technologies like OIC, VBCS. Experience in publishing and consuming web services, and their governance and administration. Experience in securing data; understands PGP, SSH, OAuth, HTTPS, SFTP Experience in programming languages like Java / Python Experience on customization related to Redwood pages in Oracle ERP cloud Experience on Oracle BIP, BICC extracts and OTBI reports and its customizations. Should be able to enhance the BIP query for optimum performance. Experience of tables, views in Oracle modules such as Record to Report (R2R), Procure to Pay (P2P) AP, AR. Experience in using different Oracle ERP modules and cloud solutions including Financial (Accounting, AP, AR, Collections, Expense Management) Procurement (sourcing and supplier management), Planning (plan, schedule, forecast and budget) and Analytics. Full life cycle implementation experience from requirements gathering/analysis to Go-Live and Post production support. Expert in GitHub and CI/CD. Good understanding of Oracle Cloud Infrastructure (OCI) and PaaS architecture with working experience on Object storage, Compute instances, ATP and IAM/IDCS. Good understanding of messaging infrastructure, data streaming and storage solutions. Experience with Relational and NoSQL databases including ability to write, review and suggest PL/SQL code optimization. Ability to manage multiple projects simultaneously. Eager to take responsibility, accountability and ownership of systems and processes Excited to learn and build on more tools the team uses Good understanding in Infrastructure as Code using Terraform and Configuration Management using Chef. Possesses strong verbal and written communication skills. Exposure to ERP cloud AI Agents and building MCP servers would be an added advantage. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. &nbsp;

Senior Systems Engineer - OIC

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Difference You Will Make: We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the Airbnb community as a Specialist, CS Labs. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service. This is a full time position based in Ireland. The Specialist, CS Labs functions on the front line interacting directly with both customers &amp; internal stakeholders. As a Specialist, CS Labs, you will be responsible for providing end-to-end support to our community while partnering with Airbnb cross-functional teams to iterate on, improve, and scale new customer-service initiatives to our global Airbnb user community. You will primarily take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way. Specialist, CS Labs needs strong communication skills, problem-solving abilities, and customer service expertise. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality.&nbsp; As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; A Typical Day: The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed. Customer case management:&nbsp; Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including but not limited to livechat, social platforms, messaging, and directly through the phone Take end-to-end ownership of all assigned cases: ensuring a complete final resolution (or settlement, final decision, etc) is reached based on workflows &amp; management guidelines and escalating accurately to other teams when appropriate Demonstrate ownership mentality &amp; good judgment as well as skill to question, adapt, and deviate from the workflow when needed only through management approval Be highly receptive to feedback from Management and Quality, and quickly adopt behaviors to improve the quality of your work&nbsp; Understands multiple perspectives on a topic or situation, and able to evaluate and present multiple options for addressing a problem Can be brought to engage more with senior stakeholders and to collaborate cross-functionally, with help from management Participation in improving Airbnb services and products:&nbsp; Demonstrates subject-matter expertise and extensive product knowledge while working confidently on team projects and assignments. Contributes to the development of Airbnb’s machine learning models by accurately annotating, labeling, and evaluating various types of data according to project guidelines and specifications. Contributes iterative insights to project stakeholders by testing usability of new products, workflows and service strategies. Through collaborative discussions among CS teams, identifies opportunities and provides feedback to improve the ambassador experience and the Airbnb user experience.&nbsp; Maintains strong rapport with project members when sharing in-depth feedback and critical insights, while being mindful of diverse audiences. Positively impacts CS Labs through the quality and quantity of their own work, while helping the team meet project goals and deliver a high-quality user experience. Support of team improvement: Leverage your functional operational knowledge to proactively support the team success Provide insights about community experience and continuous improvement opportunities to your Management. Shares ideas to improve processes and ways of working. Willing to take on various tasks and responsibilities as needed (including moving teams) and&nbsp; showing openness to new challenges and a proactive approach to work. Might be tasked with moderately challenging assignments with limited supervision.&nbsp;&nbsp; Demonstrates Airbnb Core Values and practices Diversity &amp; Belonging Behaviors, striving to improve where needed. &nbsp; Your Expertise: Your background &amp; experience 3+ years of relevant experience in multicultural customer service teams, in a role making calls and handling customer/client contacts Fast learning and passionate about Community Support English and Portuguese / German language proficiency both written and verbal Ability to demonstrate empathy&nbsp; Experience engaging with stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly Good computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools Ability to multi-task and adapt to new tasks and responsibilities as needed Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs Operational Excellence Proficient in technical and professional skills required for the role Constantly seeks feedback to improve work quality, takes on new projects/assignments, and cares for the community by understanding their circumstances and finding the best outcomes.&nbsp; Manages workload effectively, provides consistent feedback and tracking on individual goals, and plans proactively for short to medium-term goals. Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team. Communication Respects different opinions and perspectives, listens attentively, asks questions, and paraphrases to ensure clarity and understanding. Active listening skills to understand guest needs and provide personalized recommendations and assistance Empathy and patience in dealing with customers, especially in high-pressure situations Good verbal and written communication skills for providing exceptional customer service to guests/hosts &amp; engage with stakeholders. Self &amp; Interpersonal Helps others, shows self-awareness of strengths and areas of development, and plans ahead for meetings and projects efficiently. Embraces flexibility,challenges, seeks feedback, takes responsibility, perseveres to find the deeper purpose behind processes, and resolves conflicts by seeking support.&nbsp; Prioritizes team objectives over individual aspirations. Passion for delivering exceptional customer service and setting a high bar Ability to organize a high volume of work, multitask &amp; prioritize, and to work within prescribed schedules including breaks, lunches, and training time Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively Leadership: Understands the relationship between key drivers and decision-making impact on function objectives. Motivated to achieve top performance, demonstrates urgency in achieving individual objectives, maintains composure in crisis situations, and embodies Airbnb's Core Values. ​​Passion for critique and innovation by using a ‘work smarter’, solution- and action-oriented mindset. Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. &nbsp;

Specialist, CS Labs (Portuguese / German)

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Difference You Will Make: The CS Team Specialist supports one or more internal CS services. This is a full time position based in South Korea, though the role may support multiple regions. The CS Delivery Team Specialist is an operational expert and a specialist in case handling. The Team Specialist enables our Delivery team to function smoothly by supporting in-progress casework and arranging a successful operational environment for our teams, specifically providing operational assistance to Ambassadors, Supervisors, OMs, and Delivery Excellence Managers. Team Specialists have a solid understanding of the operations, are comfortable providing guidance and support in real-time, and function well in a fast paced environment while juggling multiple priorities. They may be assigned to support one or more services.&nbsp; As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.&nbsp; &nbsp; &nbsp; A Typical Day:&nbsp; Enable the successful resolution of core customer-facing work Provide consultative guidance for day-to-day case handling and approve losses for your service(s) and region(s). Act as Delivery’s first line of escalate support and handle high severity/sensitivity cases, including taking over severe/sensitive case from an Ambassador when required and handling supervisor approvals and call requests Manage slack/zoom consultations and act as floor support for team Set up a well-oiled operational environment Ensure the teams’ work is balanced and that inbound volume is handled by managing queues, triaging cases, and assigning ambassadors to work Ensure the team is skilled in CCPAM and has the tools they need to do their work; you also act as the first point of contact for troubleshooting IT issues Be accountable for maintaining the team schedule, ensuring proper coverage, conducting real time workforce management, liaising with WFP, and supporting the planning of peak seasons Think critically and constantly evaluate our operations, proposing changes in tools, workflows, or best practices Collaborate with cross-functional partners and stakeholders Summarize and escalate issues to high level stakeholders when appropriate Step in as a consultative escalation point for other Delivery teams handling complex cases Maintain a deep knowledge in our policies and operations, and you act as POCs for CS teams to understand how things work in your service(s) within Delivery Provide recommendations and insights on service performance Report out on ambassador, team, and service performance trends to Delivery leadership Provide insights &amp; recommendations for how to improve service delivery Close the loop with Training for areas where all Ambassadors need improvement Act as support for Delivery leadership as requested Document ways of working, best practices, and the norms for your service(s)&nbsp; Provide insights about staffing vs. volume to the Supervisor or Managers for your service(s) Support continuous improvement activities by acting as a SME/POC for projects, launches, or changes Sit on a hiring panels and support upskilling and onboarding of new teammates Help drive internal Delivery improvement initiatives as assigned by your manager The responsibilities listed above are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out above may change and additional duties may be assigned as needed. &nbsp; Your Expertise: Your background &amp; experience A minimum of 3 years of experience working on operations teams, completing support tasks, defining processes and/or collaborating on operational projects Experience managing high severity/sensitivity cases and decision-making authority for losses. Experience in coordinating operational teams, documenting ways of working and handling IT issues Hospitality experience is a plus, comfort with communicating with customers is a must Knowledge of google sheets, SQL, and Salesforce is a plus Language proficiency in English, and any other languages required by the business. Other languages are a plus Bachelor’s Degree, or equivalent work experience Ability to work in a high-pressure environment interacting with sensitive, confidential, and potentially traumatic imagery, conversations, and other materials Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs Your skills &amp; expertise You are a team player and can work seamlessly with peers &amp; colleagues as part of a global team Language proficiency in Korean and English, spoken and written, is required Excellent interpersonal and communication skills, both written and spoken, to customers and teammates/partners Extremely organized, you are able to multitask and prioritize competing workstreams Calm and empathetic with an ability to remain level headed in tough situations Ownership mentality with ability to drive work forward even in ambiguous situations Ability to understand, report &amp; explain data &amp; performance results&nbsp; Ability to collect feedback &amp; translate ambassadors needs toward process improvements or product feature enhancements Detailed understanding of customer service operations and processes Quick learner and curious mindset towards other teams &amp; services Ability to adapt to new tasks and responsibilities as needed. Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments.&nbsp; Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team. &nbsp; Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. &nbsp;

Team Specialist, Premium Support (Korean Speaking)

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; Policy &amp; Communications is at the heart of how Airbnb works with communities and stakeholders around the world.&nbsp; We're accepting applications for a position as a Senior Policy Economist (part of Airbnb’s Data Science organization) supporting this team to ensure these engagements are data-driven. Candidates should have a strong background in data modeling and economics (including via AI), and demonstrated skill in organizing, communicating, and presenting analysis via visualizations, dashboards, maps, and other tools. The Difference You Will Make:&nbsp; The position offers an opportunity to provide meaningful insights both within Airbnb and to communities across the world. As a result, the role requires working with cross-functional partners throughout the organization (policy/comms, business, legal, finance, data science), as well as external partners outside of Airbnb (experts, academics, policy-makers, media).&nbsp; Candidates should be able to navigate these environments, operating independently and driving their own agenda, but must also work well with partners. A teamwork mentality and “no task too big or too small” attitude is key. The scope of work includes quantitative analysis of high-impact, high-visibility topics including regulation, housing, tourism, economic development/impact, and taxes. Because of this visibility, translation of complex analyses into accessible and scalable resources is key. You will not only be a trusted data expert on the team, but also a storyteller. A Typical Day:&nbsp; Regulatory &amp; economic impact modeling, as well as guidance to policy team members Using AI/ML and econometric models to derive insights from legislation and other data sources Collaboration with academics and experts on policy research topics Mapping and spatial analysis of data Amazing visualizations to convey key concepts. Converting insights into “Data Journalism” useful for our communications team Building prototypes, dashboards, and other tools to scale data usage across a large org Your Expertise:&nbsp; Advanced degree in a quantitative field 4+ years experience in data modeling &amp; analysis, including experience leveraging AI 5+ years of industry experience with a BS/Masters or 2+ years with a PhD Ability to perform complex strategic analysis Excellent project management, communication, and teamwork skills Causal inference techniques (e.g. econometric regressions &amp; quasi-experimental techniques) Knowledge of data tools including: R/Python, SQL, Data Visualization, GIS Exposure to the policy and economics domain, or adjacent domains Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$179,000&mdash;$210,000 USD

Senior Policy Economist

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; The Authorization Infrastructure team builds and operates Himeji, the authorization system powering over 8 million authorization checks per second that underpins every access to data and resources at Airbnb. Our mission is to make authorization reliable, secure, and correct by default, removing the burden from every team to solve access from first principles. We are a high-impact, platform-focused team entering an inflection point: as AI agents become first-class principals across Airbnb's product surfaces, we are defining what secure-by-default authorization looks like for the AI era. Our north star: secure every identity, every action, every agent, making Airbnb's AI transformation trusted by default. You will partner closely with engineering teams across InfoSec, AI Infrastructure, Privacy, ML Infrastructure, and Airbnb's product platform to shape the authorization foundation the entire company relies on.&nbsp; The Difference You Will Make: As a Staff Software Engineer on Authorization Infrastructure, you will own the long-term technical strategy and architectural direction of the authorization platform, defining how it evolves to support AI-era patterns including natural language policies, contextual access decisions, and multi-principal agentic workflows. Success in this role means advancing Himeji's core architecture northstar, securing cross-team alignment on AI agent authorization, and establishing Airbnb-wide engineering standards for what "paved path authorization" looks like at every product surface. This is a rare opportunity to operate at the intersection of foundational infrastructure and cutting-edge AI security for one of the world's most trusted platforms. A Typical Day:&nbsp; Lead the design, development, and evolution of Airbnb’s authorization platform, shaping roadmap, architecture, and delivery while ensuring high reliability, performance, and operational excellence at scale. Help drive the next generation of authorization for AI and agentic workflows, defining clear access models for agents and building systems that enforce correctness, least-privilege access, and end-to-end auditability. Partner with InfoSec, AI/ML Infra, Product, Privacy, and Data teams to align on authorization standards and drive adoption across the platform. This includes integrating authorization deeply into data access paths, improving correctness, coverage, and developer experience across the platform. Lead design and execution of high-impact, high-risk authorization initiatives across multiple teams and systems. Set and uphold engineering standards through design reviews, technical leadership, and mentorship of senior engineers. Your Expertise: 10+ years of software engineering experience, with significant time designing and operating large-scale, high-reliability distributed systems. Deep expertise in authorization, access control, or identity systems, including policy models, permission frameworks, or trust infrastructure at production scale. Demonstrated track record of owning complex, cross-organizational technical strategy: authoring foundational RFCs, building alignment across teams with competing priorities, and making high-stakes architectural commitments. Experience influencing engineering standards beyond your immediate team, at the engineering council, org-wide, or across platform and product organizations. Strong communication and technical leadership skills, with the ability to engage effectively across engineering, security, product leadership, and external partners. Familiarity with AI agent architectures and the security and authorization challenges they introduce is a strong plus. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. [OPTION 2 - position needs to be based within a certain geography, still remote] Due to the nature of this position, the successful applicant will need to be based in [ENTER STATE/STATES] to be able to conduct their work. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware And Rhode Island. This list is continuously being updated, please check back with us if the state you live in is on the exclusion list. &nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.&nbsp; Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$212,000&mdash;$265,000 USD

Staff Software Engineer, Authorization

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; Airbnb creates opportunities for millions of hosts to build a business, develop connections with guests and hosts, and positively impact local communities. The strength of the global host community sets Airbnb apart. We keep hosts at the center of everything we do. The Airbnb Community team treats hosts as partners by fostering connection, supporting their development and success, and incorporating their feedback in our product and policies. The Host Communications Editorial team informs and educates hosts about new products, important policy changes, and other relevant information to provide support at every stage of their journey.&nbsp; The Difference You Will Make: Airbnb is seeking a creative, strategic, and detail-driven Host Communications Editorial Lead to develop scaled communications and campaigns for home, experience, and service hosts. You’ll blend editorial strategy, deep writing and editing expertise, and an insights-driven approach to deliver actionable, engaging content across formats, including articles, emails, and in-product education.&nbsp; You’ll partner closely with Host Communications strategists and cross-functional partners—including business, marketing, UX writing, product, and Help Center teams—to deliver relevant, best-in-class content for hosts. Our ideal candidate is a seasoned writer and editor who excels at messaging, voice and tone, and storytelling—equally comfortable with strategic planning and hands-on execution. Their portfolio of varied work demonstrates success in brand communications, marketing, and UX writing. This role will report to the Sr. Manager, Host Communications Editorial, and be based remotely in the United States.&nbsp;&nbsp; A Typical Day:&nbsp; Transform strategic direction, research, and company goals into impactful and on-brand content&nbsp; Write clear and concise copy in all formats and across multiple product touchpoints, including articles, email, in-product education and microcopy, landing pages, and social posts&nbsp; Lead cross-team editorial projects from idea to launch, creating engaging content that supports Airbnb’s business priorities and the host experience Pioneer new content frameworks and formats that drive adoption and outcomes&nbsp; Define and uphold content principles, content systems, messaging frameworks, and style guides that scale globally Bring an audience-first approach and serve as a trusted writing expert and advocate for hosts Communicate efficiently and partner with strategists and cross-functional teams to define content objectives and editorial approach&nbsp; Build alignment and drive consensus with cross-functional stakeholders, inducing product, legal, and policy teams, on content recommendations Collaborate with marketing, UX writing, and Help Center teams to ensure a consistent and singular Airbnb voice&nbsp; Interview hosts, product teams, and other stakeholders Leverage analytics to understand reach, engagement, and host outcomes, and drive continuous content improvement Your Expertise: 10+ years of writing experience in marketing, communications, UX writing,&nbsp; or content design, preferably on in-house teams at global brands&nbsp; Exceptional writing, editing, and communication skills, with the ability to create clear, concise, and engaging content Experience working on UX-focused product writing and proficiency in Figma preferred Solid understanding of user research methodologies, A/B testing, and experimentation to inform creative solutions preferred&nbsp; Demonstrated success working with and presenting to executive teams Proven ability to anticipate and influence business challenges, influence senior stakeholders, and align editorial strategy with product roadmap Highly organized, detail-oriented, and capable of managing multiple complex projects simultaneously Experience managing end-to-end content production, including coordinating with other teams Creative thinker and self-starter with a strong bias for action&nbsp; Ability to navigate ambiguity and work in an agile content development environment Operational fluency working with AI tools and platforms Passion for Airbnb’s brand, mission, and core values A CURRENT WRITING PORTFOLIO IS REQUIRED FOR EACH APPLICANT. Please include your password if you have one.&nbsp; Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list &nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$164,000&mdash;$205,000 USD

Host Communications Editorial Lead

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: As a SeniorAnalyst, WFM (Scheduler) within the Workforce Management (WFM) team, you will play a critical role in ensuring accurate forecasting, scheduling, and capacity planning to meet operational objectives. You will work closely with operations, global planning, and other cross-functional teams to ensure optimized staffing levels and seamless execution of schedules across multiple sites and lines of business. The Difference You Will Make: Scheduling Excellence: Develop, maintain, and optimize agent schedules to ensure adequate coverage aligned with forecasted volume and SLA goals. Capacity Planning: Partner with planning and operations teams to align staffing strategies with business forecasts and evolving priorities. Data-Driven Decisions: Generate insights from scheduling data, shrinkage trends, and forecast variances to recommend actionable improvements. Cross-Functional Collaboration: Work with Operations, Training, Quality, and Program Management to ensure scheduling supports all business initiatives. Continuous Optimization: Review and refine scheduling models and parameters to enhance efficiency and adherence. Operational Support: Provide proactive scheduling solutions to minimize service disruptions and maximize productivity. Process Improvement: Identify opportunities to streamline scheduling workflows and drive best practices across WFM processes. A Typical Day: Build, publish, and maintain agent schedules based on forecasted requirements and staffing plans. Coordinate shift bids, rotations, and schedule adjustments in alignment with business rules and local labor guidelines. Partner with Real-Time Analysts and Operations to manage schedule adherence and intraday changes. Track and manage planned and unplanned shrinkage to ensure service levels are maintained. Generate and share scheduling reports and insights with key stakeholders. Use Genesys and IEX (or similar WFM tools) to manage scheduling, forecasting, and reporting activities. Maintain detailed data records in Google Sheets and other reporting tools. Support initiatives related to workforce optimization, headcount planning, and efficiency improvements. Your Expertise: A minimum of 5 Years of overall experience. 2 years of scheduling experience is mandatory Any graduate&nbsp; Well-developed problem-solving and analytical skills&nbsp; Sound knowledge of forecasting, planning, scheduling and end to end WFM Effective communication and relationship building skills&nbsp; Proactive problem solver; able to see big picture and streamline current processes while planning for long-term growth&nbsp; Able to travel to other offices nationally and internationally on occasion&nbsp; Work weekends and holidays as business needs require&nbsp; Strong attention to detail&nbsp; Experience with IEX or similar applications (i.e., Blue Pumpkin/Verint, Genesys, Aspect/eWFM)&nbsp; Ability to learn &amp; manage multiple technical systems&nbsp; Solid knowledge of Excel and Google Sheet.&nbsp; Should be comfortable working into flexible shifts (24*7) Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. &nbsp;How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.&nbsp;&nbsp;India Annual Pay Range₹910,000&mdash;₹1,300,000 INR

Senior Analyst, WFM

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: The Reservations and Additional Products team owns the storage and alteration of core Reservation data that power Airbnb’s Stays, Experiences and Services. In addition, we also steward the Order Data system, Gift Cards platform, and various smaller add-on products which provide core abilities to the broader Airbnb ecommerce engine. A Typical Day:&nbsp; Architect and implement complex features, focusing on data-driven product decisions. Collaborate with other engineers and cross-functional partners across the organization to understand, prioritize and execute on technical requirements. Proactively grow knowledge of leading-edge practices and trends involving critical reservation and ecommerce data.&nbsp; Help define and improve coding standards, development processes and best practices. Mentor and provide technical guidance to junior engineers, fostering a culture of knowledge sharing and continuous learning. Your Expertise: 5+ years of experience in a hands-on software engineering role in backend development. Bachelor’s and/or Master/PhD’s degree, preferably in CS, or equivalent experience. Considerable experience working in Java and/or Kotlin. Demonstrated expertise in backend systems within large-scale service-oriented architectures containing mission critical data. Passionate about efficiency, availability, technical quality and system quality. Excellent communication and collaboration skills and the ability to work well within engineering organization and cross functions. Ability to drive alignment, manage projects and effectively collaborate with stakeholders.Mentorship of junior developers. &nbsp; Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$191,000&mdash;$223,000 USD

Senior Backend Engineer, Reservations and Additional Products

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The community you will join: As a Staff Experience Designer, you will partner with supporting disciplines such as writers, researchers, product specialists and engineers to build beautiful, usable, forward-looking products that empower people. Our design charter is to help foster an emotional connection with our community, keeping usability and accessibility as our prime virtues. We do our best to practice inclusive design at every turn, spanning both the online and offline experiences we create for our community. The difference you will make:&nbsp; This Staff Experience Designer will be focused on innovation, both near-term and long-term.&nbsp; The focus of this team will be on new product areas, launches, strategic initiatives and partnerships and creative vision. You will oversee multiple initiatives from insight to strategy, to launch across all platforms and devices that advances our mission of connection and belonging. As a design thought leader across multiple product areas, you hold high design standards and accountability for the work. The Staff Experience Designer is an individual contributor (IC) role that will report to a Manager or Director of Experience Design.&nbsp; A typical day:&nbsp; Support and shape the evolution of the Airbnb platform from a design perspective; ensure consistency with, and contribute to, our brand architecture and product architecture.&nbsp; Partner with Product Managers, Engineers, Data Scientist, Researchers and Writers to define problems &amp; goals, map user flows, prototype interactions, and launch new products and services. Influence leadership decision making through a clear point of view and define and solve highly complex problems autonomously.&nbsp; Provide indirect leadership and mentorship for a team of designers through the end-to-end interaction and visual design of products and services for a global audience. Anticipate business challenges and independently create product solutions. Indirectly lead the work of a team of talented designers, writers, program managers, researchers, product managers and engineers as the defacto creative director of innovative projects Build strong relationships with leaders inside and outside of core product teams; strong communication and executive stakeholder management skills. Have a keen understanding of the technological, business and user opportunities and constraints.&nbsp; Scopes project work (in partnership with PMs and engineers) and helps define the design process and timeline. Your expertise:&nbsp; Designer/Design Leader with 10+ years of experience.&nbsp; Excellent visual and interaction skills and craft. Defines the design direction and process and can lead others through it. Can accurately scope their work as well as their teammate's. Can effortlessly motivate and drive small to medium teams to transform a product. Demonstrated ability to help a team navigate ambiguity, set vision, and set strategy for global products. Systems-thinker with the ability to think beyond the pixels and design for offline experiences. Experience with making complex information, tools, and services easily digestible for your audience. Strong storytelling, presentation, communication and stakeholder management skills. Experience designing platforms and systems. Experience managing and collaborating with research and writing&nbsp; disciplines. 0 to 1 experience or experience redesigning major elements of product, experience or service design. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.United Kingdom Annual Pay Range£90,000&mdash;£110,000 GBP

Staff Service Designer

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join The Risk Manager is responsible for developing and executing a comprehensive fraud and safety risk management strategy that protects users, safeguards the organization, and enables trusted growth. This role combines strategic foresight, operational excellence, and cross-functional leadership to proactively identify, assess, and mitigate risks across products, channels, and user journeys. You will drive the evolution of fraud and safety defenses, ensure robust governance and oversight, and partner closely with product, operations, data analytics, and compliance teams to balance user experience and risk mitigation. The Difference You Will Make 1. Strategy &amp; Risk Frameworks Establish and manage the Fraud and Safety Risk Appetite Framework, defining guardrails, triggers, and pre-approved escalation actions. Align and enhance the organization’s Risk Register to ensure adaptability to new fraud and safety trends and defense effectiveness. Develop and maintain fraud and safety specific risk assessment standards, including key risk indicators (KRIs), typologies, and emerging threat analysis. Support the design and implementation of&nbsp; data-driven, prevention strategies and continuous user journey improvements. Partner cross-functionally to integrate fraud and safety considerations into product design and business strategy, ensuring alignment between user experience and risk management. Deliver executive reporting on safety and fraud risk indicators, incidents, and performance. 2. Operations Oversight Monitor fraud and safety operational processes, including response to escalations, internal alerts, investigation of incidents , and resolution of cases based on severity and relevance. Partner with cross-functional teams to ensure timely and accurate handling of incidents and client service excellence. Support process optimization and workflow improvements to increase efficiency and effectiveness of incident response. Define and maintain monitoring thresholds, escalation triggers, and defense execution standards. 3. Technology &amp; Systems Support implementation, enhancement, and governance of fraud and safety management systems and technology integrations. Conduct pre-deployment evaluations of advanced tools (e.g., machine learning, AI-based analytics, behavioral analysis) to enhance detection and prevention capabilities. Collaborate with technology and cybersecurity teams to ensure secure and compliant systems design and data protection practices. 4. Data &amp; Analytics Apply advanced analytical and critical thinking skills to identify fraud and safety trends, assess emerging threats, and inform strategic decisions. Partner with data analytics &amp; data science teams to design and refine fraud analytics models and reporting solutions. Translate data insights into actionable risk mitigation and business recommendations. 5. Regulatory, Legal &amp; Governance Maintain awareness of relevant laws, regulations, and industry standards governing fraud management and liability allocation. Establish and manage ongoing governance processes for periodic review and challenge of prioritized fraud risks and defense effectiveness. 6. Leadership &amp; Communication Support the fraud and safety risk leadership team, fostering a culture of accountability, innovation, and continuous improvement. Advocate for alignment and collaboration across cross-functional team leadership. Communicate complex fraud and safety risk issues and emerging threats to senior executives with clarity and impact. Champion change and support the evolution of risk prevention and vulnerability management capabilities across the organization. What You Bring Bachelor’s degree in Business, Risk Management, Finance, Data Analytics, or related field (advanced degree preferred). 15+ years of experience in risk management, financial crimes, or operational risk in a financial services or technology environment. Demonstrated experience in developing fraud and safety risk frameworks, strategies, and operational models. Strong understanding of fraud prevention tools, analytics, and regulatory frameworks. Excellent communication, leadership, and stakeholder management skills. Proven ability to lead cross-functional initiatives and influence at senior levels. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.&nbsp; Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.&nbsp;How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$150,000&mdash;$185,000 USD

Fraud & Safety Risk Manager

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Analytics Centre of Excellence (ACOE) at Airbnb, based in India, is a hub of knowledge and expertise that aims to provide data-driven decision-making, enabling Airbnb's business goals. The ACOE's vision is to build a world-class analytics organization that provides scalable analytics. We work with various business functions such as payments, trust, digital, customer support, hosting, sales, social, compliance, risk, platforms and partnership &amp; economics. The ACOE's delivery framework is designed to provide relevant and contextual insights for data-driven decisions. This includes a one-stop solution for metrics, dashboards driving actionable insights, optimization of performance, measuring pre/post feature impact, sizing the ROI of opportunities, prioritization of opportunities, anomaly-driven alerting mechanisms, root cause analysis of metric deviation, and exploratory hypothesis testing. The Community You Will Join: We are looking for a Lead Business Analyst in our Analytics Centre of Excellence who works in the Sales Operation team. The analyst must have functional expertise in building analytical solutions and be a trusted partner to our product teams and business leaders, operations team through providing insights, recommendations, and enabling data driven decisions. This role will sit under the Insights Analytics family and support product and business leaders within our Sales and Revenue operations organization. The Difference You Will Make: Lead Analyst will help set up a team at Airbnb with a focus on building a functional vision and championing the use of data in making key business decisions. A Typical Day: Build and update dashboards in Tableau and Looker to drive actionable insights and self-service for stakeholders. Acts as a consolidation point for all Supply related data analysis needs and data integrity issues.&nbsp; Investigates data quality issues reported by business and finds solutions/fixes Collaborates with data engineering and data science to investigate such data issues Interfaces with data engineering to drive prioritization and accountability of data needs. Build a case for necessary resources within data engineering to support Supply data needs. Ensures data quality and data integrity to manage Supply data assets to be analysis ready.&nbsp; Automate routine reporting to dashboards with advanced filtering and deep dive capabilities.&nbsp; Establish standards for metadata/ taxonomy, metrics, query, reports and scorecards. Creates specifications and generates reports and analysis mapping to business needs. Provide consultation and lead cross-functional teams to address business issues. Directly produce datasets and reports for analysis using databases and reporting tools. Push for continuous improvement when it comes to best in class data visualization. Ad-hoc reporting and analysis to support key Supply initiatives. Provide actionable data-driven recommendations to stakeholders’ business questions. Stakeholder management: Develop measurement strategies and reporting of key business metrics for multiple audiences including senior leadership Collaborate with leaders and managers to determine and address data and reporting needs for various company projects. Enable the function as an analytics consultant: Determine the meaning of data and explain how various teams and leaders can leverage it to improve and streamline their processes Prepare reports/dashboards/build actionable insights: Create, maintain, and communicate detailed reporting models to assist regional and global operations, managers Independently work on deep insightful analysis and advanced analytics Provide solutions to business problems through quick ad-hocs analysis with deep insights Provide robust analytical solutions through advanced/statistical analysis Your Expertise: A minimum of 8 years of overall experience. Graduate in Economics, Business, Engineering, or other quantitative focus. Expertise with Tableau with minimum 2 years experience in building enterprise level dashboards. Excellent SQL skills and expertise in Microsoft Excel and various business intelligence and analytical tools and comfortable using Git and Python Expert with using Google Suite i.e. Google Sheets, Google Slides. Passion for Data Visualization and driving user adoption of dashboards. Design and build data pipelines to automate flow of data from various sources to power dashboards and critical analyses. Impeccable attention and commitment to creating clean reproducible code. Strong analytical capabilities &amp; logic driven mindset. Understanding of data gathering, inspecting, cleansing, transforming, and modeling / diagramming techniques. Experience with data mining and cleaning, exploratory analysis, visualizations and metrics creation Rich experience in insightful data analytics and good knowledge of statistical analytics like random forest regression / variable importance determination Excellent time management skills and ability to prioritize work. Flexibility to adapt to changing requirements to meet stakeholder needs. Hands-on exposure to generative AI tools with the ability to design simple agentic AI automations for sales, insights, and operational workflows OR&nbsp;Working knowledge of AI tools and ability to build lightweight agentic AI workflows for analytics and sales optimization is desired Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. This is a hybrid role requiring the candidate to be based in Bengaluru and to be open to working flexible shifts in order to support multiple regions, as per business needs. &nbsp; &nbsp;How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.&nbsp;&nbsp;India Annual Pay Range₹2,700,000&mdash;₹3,900,000 INR

Lead - Business Analyst

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: You will join a collaborative team of data scientists, analysts, engineers, product managers and designers who build pricing products for Airbnb hosts. Your core team will consist of data scientists within the Guest &amp; Host Data Science organization, who develop models, foundational tools, and insights to improve the Airbnb marketplace and product for guests and hosts.&nbsp; &nbsp; The Difference You Will Make: You will contribute to the development of a pricing guidance system for hosts, as well as methods (experimental and observational) to measure the impact of pricing feature launches. Your most impactful work will involve (1) measuring the impact of new pricing features, (2)&nbsp; foundational modeling for pricing recommendations that balance supply and demand in the marketplace, and (3) successfully surfacing insights with a strong and coherent data narrative to cross-functional partners, thus driving decision making for future pricing innovation. &nbsp; A Typical Day:&nbsp; Developing a strong relationship with cross-functional partners in Product, Engineering and Analytics. Writing software (Python, SQL, R) to model, simulate and measure the impact of new pricing features. Creatively diving into data to understand the differential effects of pricing feature launches and turning that understanding into clear insights. Communicating learnings and insights to leaders and partners in a simple and lucid way &nbsp; Your Expertise: 5+ years of experience with BS/masters degree, 2+ years of experience with PhD. Experience with experimentation and causal observational analysis. Strong coding skills in SQL and either Python or R. Ability to autonomously set a roadmap for business impact. Strong oral and written communication skills - an ability to communicate complex technical concepts to a non-technical audience. Work authorization (if applicable) Travel requirements (if applicable) Preferred unique skill-sets (eg: experience with certain technologies, systems or platforms, specific cross-functional expertise) &nbsp; Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.&nbsp; &nbsp; Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.&nbsp; &nbsp;How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$177,000&mdash;$208,000 USD

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: &nbsp; The Client Products &amp; Emerging Technology (CP&amp;ET) team is a global, cross-functional group dedicated to building foundational frameworks and innovative, app-wide features that shape the end-to-end experience for Airbnb’s guests and hosts. You’ll join a collaborative environment that thrives on experimentation, partnership, and continuous learning—working closely with Product, Design, Engineering, and Data partners to deliver impactful solutions across multiple platforms.&nbsp; &nbsp; The Difference You Will Make: &nbsp; As a member of a diverse and distributed team across the US and China, you’ll be expected to leverage your expertise in both backend and frontend development to play a key role in building foundational frameworks, exploring emerging technologies, driving best practices, and enabling rapid feature rollouts that integrate seamlessly throughout the Airbnb ecosystem. &nbsp; A Typical Day:&nbsp; &nbsp; Collaborate closely with engineers across platforms—including frontend, backend, native (iOS/Android), and infrastructure—to build cohesive solutions. Work in partnership with cross-functional teams, including Design, Product, and Data Science, to define and deliver impactful outcomes. Propose and implement robust architectural patterns for high-scale web applications and backend services, focusing on well-designed APIs, efficient data pipelines, and performant algorithms. Develop scalable, high-quality foundational frameworks as well as innovative product features used by millions of guests and hosts. Evaluate technical solutions, contribute to product and framework design discussions, and help shape new features from concept to launch. Drive alignment, manage technical projects, and work effectively with diverse stakeholders. Write unit and integration tests, participate in code reviews, and uphold high engineering standards across the team. &nbsp; Your Expertise: &nbsp; 5+ years of professional software development experience, with a focus on building both frontend and backend systems&nbsp; Advanced proficiency in modern frontend technologies—including HTML, CSS, JavaScript/TypeScript, frameworks like React or Angular, and frontend architecture (build tools, reusable components). Deep expertise in one or more backend/server languages (e.g., Java, Kotlin, C++, etc.) and proven experience designing and scaling high-quality, high-traffic backend services Passion for building and evolving foundational frameworks that solve key engineering needs and support the wider team. Proven track record of delivering impactful products end-to-end, with a dedication to creating interactive, high-quality, and delightful user experiences. Self-driven and excited to tackle large, open-ended projects and drive meaningful business impact in a collaborative environment. Solid foundation in unit, integration, and end-to-end testing practices. Fluent in both Chinese and English &nbsp; Your Location This position is China - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Your recruiter will inform you what cities you are able to work from depending on your personal legal working identity and Airbnb internal policies. Our Commitment to Inclusion &amp; Belonging:Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. &nbsp;

Senior Fullstack Engineer, App Foundation

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: Airbnb’s Search Input team is responsible for the front-door to Airbnb’s guest product and search experience. The team aims to help users express their trip intents &amp; preferences easily, surface dynamic &amp; recommended filters adapting to what users need, and help them navigate Airbnb’s app and site to find the ideal listings for their trip. The team works on a number of highly impactful surfaces across Airbnb’s Search and key product pages, such as the delivery of innovative product features like Airbnb Rooms, Airbnb Categories, along with new &amp; exciting Filter additions. The team is cross-discipline with expertise in iOS, Android, web and backend development and highly collaborative with its partners in design, product, data science, creative, and marketing to deliver features and experiences used by millions of people. We also work closely with other engineering teams on Search and Foundation to enable engineers to develop more efficiently, create improvements that make the product more performant and configurable, and build architecture that’s scalable and robust. The Difference You Will Make: Develop new, highly-impact product features on Airbnb’s search and other high-traffic surfaces.&nbsp; Work closely with cross functional partners in design, product, marketing, and data science to bring new features from design to production. Prototype new features to collect feedback and iterate on to reach ideal product solutions for Airbnb guests. Effectively advise stakeholders on the technical scope and feasibility of complex product requirements. Write technical specifications for new features and systems. Provide mentorship to junior team members to support their career and technical growth. A Typical Day:&nbsp; Attend a design share-out of an upcoming feature and provide feedback to design and product partners on feasibility and level of engineering effort required.&nbsp; Develop a prototype for a new capability the team needs to develop to achieve the design, and review and evaluate it with partner teams. Create and implement the technical design and code for a key initiative that enables impactful features/products on Airbnb’s search product. Review a team member’s technical design for an upcoming feature and provide feedback on implementations via code review. Deliver improvements that enable the team to ship features efficiently and&nbsp; improve product quality. Bring these improvements to the broader Search organization. &nbsp; Your Expertise: 5+ years of hands-on experience in backend/full-stack development. Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience. In-depth experience working in Java and/or Kotlin within a microservice architecture at scale. Passion for efficiency, availability, technical quality, and system quality. Passion for design and UX, with a focus on building user-centric products. Excellent communication and collaboration skills, and the ability to work well within a large engineering organization as well as cross functionally. Enthusiastic about code reviews and architecture discussions, actively contributing to improve teammates’ productivity. Experience working on a product team or customer-centric software for a medium to large engineering organization. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$191,000&mdash;$223,000 USD

Senior Software Engineer, Guest Displays & Platform

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; The Client Products &amp; Emerging Tech team&nbsp; was formed in 2023 with the mission to create innovative product frameworks and features that address common use cases for Airbnb's Guest and Hosts across multiple platforms, incorporating best practices and leveraging emerging technologies. . The team works collaboratively with cross-functional partners in Design, Product Management, and other Engineering teams to quickly brainstorm, prototype, develop, and deliver high quality product experiences. The team is part of the Product Foundation organization, which is responsible for Airbnb’s product infrastructure including Design Language System (DLS), UI frameworks, media frontend, and data access across different client platforms (Android, iOS, and Web). It plays a central role in Airbnb’s overall client strategy, contributes to libraries such as Lottie and Epoxy, and has more recently enabled Airbnb’s transition to Jetpack Compose. The Difference You Will Make: This is a rare opportunity to lead a team with deep historical impact at Airbnb that has evolved to enable complex motion designs, accessible UX at scale, and tooling that increasingly leverages AI. As the leader of the Client Products &amp; Emerging team, you will establish a vision that’s unique to Airbnb and does not follow typical industry conventions. Explore, shape, and develop new product experiences alongside cross-functional partners (design and product); from ideation to implementation at scale Collaborate with product, design, and other stakeholders to identify and document requirements Strengthen the team’s partnerships with key stakeholders in Engineering, Design, and Product to make ambitious product feature concepts a reality. Lead investments into new technical capabilities that push the envelope and unlock product innovation Collaborate with engineers to plan and sequence the delivery of new features and capabilities, making necessary trade-offs, while effectively communicating the delivery plans and celebrating successful launches Partner with peer engineering teams to integrate new features that impact different areas within the product Recruit and nurture exceptional engineering talent by investing meaningful one-on-one time to understand their motivations and team dynamics, while also creating a tailored career development plan. Foster an inclusive team culture and environment that encourages collaboration, technical excellence, and innovation via calculated risks and product mindset. Your Expertise:&nbsp; 9+ years of industry experience with 5+ years of people management experience, including experience managing technical leads Strong product and design instinct, previous proven experience building delightfully designed consumer experiences Excellent communication and collaboration abilities, with experience working alongside various engineering teams and cross-functional partners, effectively influencing decisions among a diverse range of stakeholders. Flexible in leadership style, can adapt to a variety of ways of working depends on the situation Experience leading and delivering large initiatives with significant business impact Committed to fostering a culture of operational excellence, with focus on raising the bar for quality, reliability and availability Success in developing teams to perform at their fullest potential. Past hands-on experience with iOS, Android, and/or Frontend Web UI development. Good judgment in making tradeoffs to balance short-term business needs with long-term technical quality Experience fostering an inclusive and engaging team environment Able to identify, retain, grow and acquire critical talent Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$204,000&mdash;$255,000 USD

Engineering Manager, Client Products & Emerging Tech

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; The Guest Displays &amp; Platforms team owns the main product details page (PDP) along with Pricing &amp; Availability across the booking flow for all products (Homes, Hotels, Experiences, Services). Our work is at the heart of the Airbnb guest UX, so we work very closely with many teams, including Search, Checkout, Listings, Users, Host Settings, Payments, Tax, Cities, and Trust to create a seamless and consistent guest experience. The Difference You Will Make: You will lead the Pricing &amp; Availability Platform team, responsible for the engine that computes trip-level pricing, availability and related merchandising across the booking flow. The team specializes in low-latency, high-throughput systems powering Airbnb’s highest-traffic surfaces. The team is primarily backend focused, but produces outputs shown across many surfaces and is some of the most critical and high impact details affecting the guest experience and success of Airbnb’s core lines of business. You will build a strong and diverse team capable of turning ambitious product visions into polished reality, nurturing a culture of technical quality and strengthening our systems along the way. A Typical Day:&nbsp; Work with product, design and other stakeholders to determine and document requirements Work with engineers to plan, sequence, make tradeoffs and deliver new features and capabilities Understand the state of our systems to determine where investment may be needed to maintain system health and product quality Establish and communicate overarching vision and high-level guidance for pricing architecture and integration by downstream teams Handle resourcing and communicate deliverable plans Hire and coach exceptional engineering talent Your Expertise: 5+ years of engineering management experience, with 10+ years of relevant software development industry experience in a fast paced tech environment Deep expertise with backend systems and complex data modeling in large-scale consumer applications Excellent communication and presentation skills tuned for both technical or non-technical audiences End-to-end, product-oriented mentality that transcends team boundaries and helps find globally optimal solutions Good judgment in making tradeoffs to balance short-term business needs with long-term technical quality Strong collaboration skills, able to work effectively and find common ground with a wide range of teams who may have conflicting goals and priorities Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$204,000&mdash;$255,000 USD

Engineering Manager, Guest Displays and Platforms

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join Airbnb’s Payments and Insurance Engineering team is responsible for building the trusted financial and protection experiences that underpin our global marketplace. The team powers seamless payments while enabling coverage and insurance options that protect both guests and hosts, helping them book, travel, and host with confidence. We design and operate an in-house platform that moves billions of dollars across 191 countries and 70 currencies, integrating with a complex ecosystem of global payment and insurance partners. As the platform evolves, we continue to expand global capabilities, onboard new partners, and build innovative payment and insurance experiences that strengthen trust across Airbnb. &nbsp; The Difference You Will Make You’ll work with a talented and diverse group of mobile engineers to build high-quality, mobile-first experiences that strengthen our payments and protection offerings and enable new products for guests and hosts worldwide. In this role, you’ll help shape the mobile technical vision by delivering flexible, performant, and scalable iOS solutions on one of Airbnb’s fastest-growing platforms. You’ll collaborate across multiple agile product teams, applying your mobile expertise to solve complex problems and drive meaningful impact for our global community. &nbsp; A Typical Day Partner closely with product managers, designers, and fellow engineers to translate product and business strategy into high-quality, user-focused features Own and contribute across the full development lifecycle—from technical design and implementation to testing, experimentation, analysis, and launch—while providing thoughtful feedback on product specs, UX mocks, code, and design documents Champion a culture of technical excellence by upholding high standards in architecture, code reviews, and production operations, ensuring reliability, performance, and long-term maintainability &nbsp; Your Expertise Bachelor’s or Master’s degree in Computer Science or a related field, or equivalent practical experience 6+ years of experience building, scaling, and maintaining iOS applications for large user bases, with strong attention to design quality and detail Advanced proficiency in Swift and Objective-C, with hands-on experience using UIKit, SwiftUI, and modern iOS UI architectures, emphasizing performance and maintainability Extensive experience integrating and consuming GraphQL APIs in production Demonstrated success shipping high-quality iOS applications to the App Store, with strong technical execution and product judgment Strong computer science fundamentals, including data structures, asynchronous programming, and mobile engineering best practices Proven ability to independently design and deliver solutions in ambiguous problem spaces, including cross-team and cross-system integrations Strong collaboration and communication skills, with experience partnering closely with product, design, and other non-engineering stakeholders Solid product sense and passion for UI/UX, with the ability to translate product vision into polished, user-focused experiences Experience leading technical initiatives within a team, contributing to planning and execution, and solving complex engineering challenges Commitment to continuous learning and staying current with evolving mobile technologies and platform trends Demonstrated desire to mentor teammates and elevate code quality through reviews, design discussions, and technical guidance Nice to have: Familiarity with payments and insurance concepts and user flows &nbsp; Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. &nbsp; Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$191,000&mdash;$223,000 USD

Senior iOS Engineer, Payments

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; The communications team is responsible for telling the Airbnb story around the world. Whether we are briefing press on inspiring travel trends, highlighting unique experiences, driving demand on the platform, or explaining how travel on our platform benefits local families, communities and government, we are the voice of Airbnb on a broad range of topics. We're a fast growing and high energy team with a passion for people, places and great stories. If you'd like to be part of one of the world's greatest communications teams, come tell us your story. The Difference You Will Make: Reporting to the Communications Lead, we are seeking a US-based Senior Communications Manager to support Airbnb’s Corporate Communications team. You’ll join a group dedicated to promoting and protecting the business, working on high-visibility campaigns that shape Airbnb’s reputation. The ideal candidate is comfortable developing and executing communications strategies with broad reach, has experience pitching and building relationships with media, and can craft compelling materials such as press releases, blog posts, pitches, and briefing documents. We’re looking for a savvy, articulate communicator whose skills, judgment, and work ethic align seamlessly with our team. A Typical Day:&nbsp; Drive the development and execution of our 2025/2026 Corporate Communications plan to help make Airbnb one of the most positively talked about brands in the country. Manage corporate initiatives that enhance and protect Airbnb’s reputation in the US and around the world, including announcements and campaigns centered on Airbnb’s social value proposition, such as Airbnb.org, economic empowerment for hosts, international expansion, etc.&nbsp; Develop executive communications for senior leaders, including planning, pitching, messaging, and prep. Craft plans for and write blog posts, press pitches, briefing documents, and other press materials. Cultivate and maintain relationships with reporters and proactively pitch stories. Oversee our press alias, issues management and rapid response efforts and coordinating appropriate reactive efforts.&nbsp; Oversee the tracking of the impact of communications campaigns and reporting results back to the team. Drive partnership and collaboration with our external communications agency to keep projects on track, make sure priorities are clear, and deliver strong results. Your Expertise: 8+ years of experience in communications, public relations, or a related field. Exceptional writing skills and strong verbal communication abilities. Extensive experience staffing and briefing senior executives for media interviews and public speaking engagements.&nbsp; Strong ability to collaborate effectively within a team and contribute to shared goals. Sharp editorial judgment and an eye for compelling stories that resonate with media and audiences. Calm, solutions-oriented, and effective under pressure; adaptable in fast-changing environments. Strategic and creative thinker with a proactive, positive approach to work. Exceptional organizational skills and attention to detail, with the ability to manage multiple priorities. A passion for Airbnb and the mission of the company and experienced working on projects in a fast-paced environment. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list &nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$139,000&mdash;$163,000 USD

Senior Manager Communications

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: Listing Understanding Data Science develops a holistic understanding of listing attributes to enable better product experiences for guests and hosts. The team is focussed on using Computer Vision (CV) to understand the rich information available in photos and incorporating photos in a multimodal approach to listing understanding. You will work cross functionally with tech, product, and design organizations to develop and execute a roadmap for how photos are managed by hosts and enrich the guest experience.&nbsp; The Difference You Will Make: As the Senior Staff DS in this space, you will ensure that we are deploying technologies for photo and listing understanding that meaningfully improve the guest and host experience. You will recommend and assess CV and multimodal approaches and ensure they are safe and effective. You will own data analysis of the connection between listing understanding and business impact. You will use a deep understanding of guest and host needs rooted in data to guide our technological and business roadmap. This is a hands-on role requiring expertise in prototyping, evaluation, and implementation of ML models and causal impact measurement.&nbsp; A Typical Day:&nbsp; Your contributions take a variety of shapes: Size business opportunities and develop the roadmap for investments in CV and multimodal listing understanding and integration into product experiences.&nbsp; Leverage photos and related structured and unstructured data to build and continuously improve listing understanding.&nbsp; Build causal models to understand how photos impact guest search and drive bookings and trip quality. Stay up to date with SoT models and prototype machine learning product features and iterate with engineering, product, and design.&nbsp;&nbsp; Develop and implement assessment frameworks for CV and multimodal modeling improvements to ensure that they are safe and effective.&nbsp; Measure the business value of our work through experimentation and causal analysis.&nbsp; Your Expertise: 9+ years of industry experience in applied Machine Learning, with experience in Computer Vision, preferably including CLIP and ViT. (6+ with PhD) Causal inference expertise, preferably with marketplace experience Advanced degree in Computer Science, Statistics, Econometrics or related field. Strong in XFN communication with partners in product, engineering, and design&nbsp; Expert in at least one programming language for data analysis (Python or R) with familiarity in SQL. Comfort with developing proof-of-concept prototypes. Passionate about AI and possessing a learner’s mindset towards LLMs and dynamic systems. Deep understanding of Machine Learning best practices (eg. training/serving skew minimization, A/B test, feature engineering, feature/model selection) and algorithms (eg. gradient boosted trees, neural networks/deep learning, optimization) Experience with technologies such as: Tensorflow, PyTorch, Kubernetes, Airflow (or equivalent), Kafka (or equivalent) Proven ability to succeed in both collaborative and independent work environments Demonstrated willingness and track record of engagement with the technical community &nbsp; Your Location This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.&nbsp;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$194,000&mdash;$240,000 USD

Staff Data Scientist, Listing Understanding

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community you will join: No global movement springs from individuals. It takes an entire team united behind something big. On the Disaster Response Team at Airbnb, we’re proud to be at the forefront of the sharing economy. We recognize that we are the leaders of a new, worldwide phenomenon, and that’s why we’re working so hard to build the world’s most loyal travel community. Together, our team provides support to more than 100 million lifetime guests and 3 million listings in over 191 countries. We work hard, we laugh a lot, and we’re committed to creating a world where anyone can belong anywhere.&nbsp; The difference you will make: As a Global Crisis Management Disaster Response Coordinator, you will be part of a dynamic team that keeps Airbnb’s global community informed and aware of unplanned scenarios that could impact them, from natural disasters to political unrest to natural disasters.&nbsp; A typical day: Global Incident Response Review incoming event notifications and complete proactive research to monitor incidents and events globally Determine which events warrant a response, and what that response should be Use internal tools to promptly inform both our internal and external communities as needed Draft and coordinate the delivery of preparedness and response messaging for both external and internal audiences Manage the team execution of high priority, complex, sensitive, and/or urgent crises that might pose a significant risk to our brand or community Recognize the need to make critical business decisions that consider the tradeoffs and benefits of potential options, and know when to seek approval vs. take action independently. Individual and Team Development Research upcoming global events and potential threats proactively in anticipation of their impact to Airbnb&nbsp; Proactively seek and participate in internal and external learning opportunities to keep up with industry standards and improve relevant skills Monitor trends in team work quality, identify trends and areas for opportunity,&nbsp; and provide coaching&nbsp; Cross-functional Collaboration and Partnership Effectively organize and lead the coordination of large-scale and high priority disaster responses with cross-functional teams Serve as Point of Contact for high priority, complex, sensitive, and/or urgent events Provide high level critical updates to senior stakeholders&nbsp; Operational Execution Lead the team towards the execution of the company and strategic goals following the guidance of and in collaboration with the Global Operations Manager Actively participate in product and process improvement efforts and collaborate with the OM to develop recommendations for improvements Other duties as requested or assigned Key Attributes Communication and Presentation: Exchange complex information and ideas effectively, adapting to a range of audiences. Pay careful attention to detail in written and spoken communications. Build credibility, trust and connection through communication. Strategic Mindset: Develop processes improvements and best practices considering long term needs and solutions. Problem Solving and Managing Complexity:&nbsp;Consider all of the factors at play, including financial, brand, and customer satisfaction risks when deciding how we should respond to an incident. Implement a clear strategy for tackling complex problems. When needed, develop new and creative ways of working that address stakeholder needs and existing gaps. Functional Knowledge: Evaluate incidents with a clear understanding of the different needs of all of our internal and external communities, anticipating unintended consequences and effectively calculating tradeoffs. Possess a strong level of understanding about the policies our team works with, and be able to communicate rationale for decisions made and actions taken. Business Expertise: Understand the global business, different job functions, priorities and structure.&nbsp; Your expertise: 2+ years of experience in large-scale crisis, security, or risk response&nbsp; Strong foundation in global intelligence analysis Strong enterprise business acumen, with the ability to balance regional, functional, and company-wide priorities when assessing risk and recommending action Proven experience working cross-functionally with senior stakeholders&nbsp; Excellent written and verbal communication skills, with the ability to translate complex or ambiguous intelligence into clear, concise summaries that highlight key risks, implications, and recommended actions Familiarity with internal tools, policies, and decision frameworks, and the judgment to apply them flexibly in dynamic situations Ability to operate effectively during high-pressure, fast-moving events, including nights, weekends, and unexpected hours as required Ability to work weekends Occasional travel required Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.Ireland Annual Pay Range€60.000&mdash;€70.000 EUR

Disaster Response Senior Coordinator

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; The Distributed Transactional Database team within Airbnb’s Online Data is responsible for building and operating a new source-of-truth, horizontally scalable, open-source NewSql database as the unified backend for all of Airbnb’s Online Data workloads. With users around the world, scalability, reliability, efficiency, usability and long-term platform viability are our team’s core missions. &nbsp; The Difference You Will Make: As an engineering manager for the Control Plane team under Distributed Transactional Database org, you’ll lead a team of talented, diverse software engineers to build software to make database operations (deployment, cluster provisioning and restore, rolling restarts, configuration, scaling) reliable and automated, and to make the open-source database well-integrated with Airbnb’s Compute, Networking and Security infrastructure. A few examples of control plane services that the team owns: Orchestration logic that handles node lifecycles of database’s storage, compute, metadata management nodes. (Blog link) Operator that automates cluster provisioning, operations and restore.&nbsp; Configuration management that detects and auto-fixes unexpected configuration drifts.&nbsp; Open source DevX: Make open-source development and testing (image building/testing, CICD, load testing and performance certification) frictionless. Blue/green deployment and rollback strategy for major version upgrades. In the future, strives towards the direction of platformization, providing the correct constructs and semantics for customers to self-manage their databases and keep the org’s KTLO and toil factor manageable. Each manager brings their own unique skill set, experiences, thought leadership and technical expertise to solve these technical challenges for Airbnb. You will work closely with your peers within Online Data, many other partners in Airbnb Product teams, as well as Infra teams in Compute, Networking, Security, Reliability across the company and with external vendors. A Typical Day:&nbsp; Work with TL and team to define and execute on a vision and 3-year roadmap for the control plane area. Stay in touch with technical designs and decisions, be the sounding board. Synthesize technical information and represent the team with upper management. Align with ORM and SRE teams in Online Data on each team’s charter and how each team’s core capabilities fit together. Attract top talent, mentor individual contributors and manage their promotions and career. Nurture a culture of rigor and responsibly “moving fast” from design, through code review, to production. Represent Airbnb with open source communities and external alliance partners. Your Expertise: 3+ years of engineering management experience, with 6+ years of relevant software development experience in a fast paced tech environment. Experience with building and operating distributed databases and services that are long-term and evolvable. Experience in organization design for a team that is scaling up.&nbsp; Expertise with a public cloud provider (AWS, GCP, Azure) and their Storage, VM, networking, Kubernetes, Security offerings. Excellent communication skills and the ability to work well within a team and with teams across the engineering organization. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$204,000&mdash;$255,000 USD

Engineering Manager, Control Plane - Distributed Transactional Database

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.Description Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Analytics Centre of Excellence (ACOE) at Airbnb, based in India, is a hub of knowledge and expertise that aims to provide data-driven decision-making, enabling Airbnb's business goals. The ACOE's vision is to build a world-class analytics organization that provides scalable analytics. We work with various business functions such as payments, trust, digital, customer support, hosting, sales, social, compliance, risk, platforms and partnership &amp; economics. The ACOE's delivery framework is designed to provide relevant and contextual insights for data-driven decisions. This includes a one-stop solution for metrics, dashboards driving actionable insights, optimization of performance, measuring pre/post feature impact, sizing the ROI of opportunities, prioritization of opportunities, anomaly-driven alerting mechanisms, root cause analysis of metric deviation, and exploratory hypothesis testing. The Community You Will Join:&nbsp; The Analytics Centre of Excellence (ACOE) at Airbnb, based in India, is a hub of knowledge and expertise that aims to provide data-driven decision-making, enabling Airbnb's business goals. The ACOE's vision is to build a world-class analytics organization that provides scalable analytics. We work with various business functions such as payments, fraud &amp; safety, digital, customer support, hosting, sales, social, compliance, risk, platforms and partnership &amp; economics. The ACOE's delivery framework is designed to provide relevant and contextual insights for data-driven decisions. This includes a one-stop solution for metrics, dashboards driving actionable insights, optimization of performance, experimentation, measuring pre/post feature impact, sizing the ROI of opportunities, prioritization of opportunities, anomaly-driven alerting mechanisms, root cause analysis of metric deviation, and exploratory hypothesis testing. The Difference You Will Make: Work with technical and business teams to develop robust insights, create data narratives and leverage Airbnb’s rich data to define metrics. Build business insights capabilities, passionate about solving complex problems with data; adding&nbsp; a new perspective to existing solutions and making business decisions based on careful and thoughtful analysis. You work independently with minimal supervision and act as a resource for colleagues with less experience. You have a strong sense of urgency for and commitment to Airbnb’s mission of belonging. Develop a deep understanding of how guests and hosts interact with our Trust platform and how we can manage our risk while meeting our regulatory compliance requirements, through structured and unstructured data sources. A Typical Day:&nbsp; Own end-to-end project delivery: define timelines and milestones, provide regular updates, and manage analytics against agreed schedules. Ensure data quality and integrity by collaborating with global analytics, product and engineering teams. Generate reports and analyses, lead cross-functional teams, and consult on business issues. Manage ad-hoc reporting and data investigations to uncover root causes, prioritize requests, and identify growth opportunities. Apply descriptive, diagnostic, and predictive analytics to solve business problems within scope. Develop a deep business context to act as a trusted advisor for tactical and strategic initiatives. Influence executive-level projects, shaping strategy and roadmap decisions. Define and align new metrics and dimensions to measure Airbnb product and business performance. Present ideas, findings, and progress updates to stakeholders. Plan and set a 3-month project roadmap in consultation with the team manager, balancing timelines and resources. Your Expertise: 6+ years in industry experience and a degree (Masters or&nbsp; PhD is a plus) in a quantitative field. Expert communication and collaboration skills with the ability to work effectively with internal teams in a cross-cultural and cross-functional environment. Ability to conduct rigorous analysis and communicate conclusions to both technical and non-technical audiences Proven track record of delivering valuable insights and influencing business impact through analytics. Beginner level understanding of analytical frameworks such as Cohort Analysis, Product Funnel Analysis, Segmentation, Factor Analysis, Sensitivity Analysis, and statistical methodologies. Beginner level understanding of NLP frameworks and techniques using Python libraries. Intermediate to advanced level proficiency in SQL, Tableau/Power BI, and data warehouses/data lakes such as Presto, Hive, Teradata, Spark, etc. Advanced level expertise in presentation tools like Keynote, Google Slides, and PowerPoint. Experience partnering with internal teams to drive action and providing expertise and direction on analytics, data science, experimental design, and measurement. Have a positive and solution-oriented mindset with an ability to maintain confidentiality and objectivity. Exceptional problem-solving abilities, self-motivation and ability to work autonomously, taking ownership of projects and driving them to completion. Strong organizational and time management skills, with the ability to manage multiple priorities and meet deadlines. Knowledge and experience in chatbot, support assistant data, systems and tools would be a plus Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.&nbsp;&nbsp;India Annual Pay Range₹1,750,000&mdash;₹2,500,000 INR

Senior Business Insights Analyst

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: The Supply &amp; Insights Data and AI team provides rich, high-quality data assets to power insights that enable Airbnb and our hosts to be competitive in our marketplaces. The team is composed of Engineers specializing in Data, Analytics, Backend and Machine Learning, and we work closely with a wide range of teams across the company, including Data Science, Strategic Finance, Sales Operations, and Product Engineering in order to see our work through to business impact.&nbsp; The Difference You Will Make: There is a huge opportunity to improve the Host and Guest experience by leveraging open source, third party, and home-grown ML models. As an ML engineer, you will partner closely with our Data Science and Product partners, and other ML, Data, and Analytics Engineers on the team to execute on these opportunities in order to improve the Host and Guest product experience on Airbnb. A Typical Day:&nbsp; Work with large-scale structured and unstructured data, build and continuously improve cutting edge Machine Learning models for Airbnb product, business and operational use cases. Work collaboratively with cross-functional partners, including Software Engineers, Product Managers, Data Scientists, and Operations, to identify opportunities for business impact. Understand, refine, and prioritize requirements for machine learning models, drive engineering decisions, and quantify impact. Prototype machine learning use cases for use in the product, and work with stakeholders to iterate on requirements. Develop, productionize, and operate Machine Learning models and pipelines at scale, including both batch and real-time use cases. Design and build services, API to enable serving ML model driven data to product use cases. Your Expertise: 5+ years of industry experience in applied Machine Learning, inclusive MS or PhD in relevant fields. Strong programming (Scala / Python / Java/ C++ or equivalent) and data engineering skills Deep understanding of Machine Learning best practices (eg. training/serving skew minimization, A/B test, feature engineering, feature/model selection), algorithms (eg. gradient boosted trees, neural networks/deep learning, optimization, state-of-art NLP and CV algorithms) and domains (eg. natural language processing, computer vision, personalization and recommendation, anomaly detection) Experience with 3 or more of these technologies: Tensorflow, PyTorch, Kubernetes, Spark, Airflow (or equivalent), data warehouse (eg. Hive) Industry experience building end-to-end Machine Learning infrastructure and/or building and productionizing Machine Learning models, as well as integrating to product use cases. Exposure to architectural patterns of a large, high-scale software applications (e.g., well-designed APIs, high volume data pipelines, efficient algorithms, models) Experience with test driven development, familiar with A/B testing, incremental delivery and deployment. &nbsp; Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list.&nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. &nbsp; Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$191,000&mdash;$223,000 USD

Senior Machine Learning Engineer, Supply & Insights DnA

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: Payments is key for any healthy marketplace, and is just as central to our product at Airbnb. The Payments organization at Airbnb is responsible for everything related to settling money in Airbnb’s global marketplace and makes the Payment experience as delightful, magical, intuitive, and easy as possible. AirCover is Airbnb’s built‑in protection platform for every stay and experience - plus paid insurance products - delivered via scalable claims systems and partner integrations. At the Payments and AirCover team, our goal is to build and operate scalable systems that power payments ecosystems, host/guest protections as well as frontline experiences applying core engineering principles that leverage both time-tested and cutting edge technology. The Difference You Will Make: As a Senior Staff Engineering for Payments and AirCover Engineering, you will provide overarching guardrails on evolution of the architecture, catering evolving business needs and coach other engineers on the team. You will define and drive the architecture strategy, work on cross-functional teams to align on organizational initiatives, set standards and help in governance. You will be a player-coach; in that you will be hands-on when a situation arises (player mode) and hands-off where there is opportunity for other engineers to grow and gain experience (coach mode). A Typical Day: As a Senior Staff Software Engineer, Payments and AirCover Engineering, you will:&nbsp; Collaborate with other senior leaders to define and drive long-term technical strategy and architecture that enables the company’s future vision. Establish a technical vision and lead efforts to architect, build, and launch reliable, performant, and scalable solutions. Be a critic for existing and new technologies, providing a balanced view of the technology landscape and nurture a culture of sustainable innovation. Collaborate with and influence cross-functional partners to design and deliver high-quality products. Lead multi-team technical initiatives, and work cross-functionally to identify opportunities for business impact, refine, and prioritize requirements for engineering systems. Lead conversations that align technical efforts with business outcomes and product priorities. Uplevel engineering quality through design/code reviews, mentorship, and hands-on implementation. Mentor and provide technical guidance to junior engineers&nbsp; through design reviews, code walkthroughs, and knowledge-sharing sessions, fostering a culture of knowledge sharing and continuous learning. Your Expertise : 15+ years of experience in a hands-on software engineering role. Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience. Experience building, leading, and architecting production systems or features with broad impact. Demonstrated technical leadership: hands on experience leading project teams, setting technical direction and strategy, prototyping to iterate ideas, and working cross functionally with Product, Design and Operations teams. Strong communication and collaboration skills with both technical and non-technical partners, experience driving initiatives that span across teams, departments and leadership.&nbsp; Passion to level-up those around you through curiosity and fostering a collaborative and inclusive team environment. Proven experience in defining product/technical strategy and driving alignment with cross-functional leaders and stakeholders. Your Location: This position is India - Remote (Eligible anywhere within India). The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

Senior Staff Software Engineer, Payments

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: &nbsp;&nbsp;The KV Stores &amp; Caching team within Airbnb's Online Data org owns and operates critical pieces of Airbnb's online serving storage systems. Specifically, the team owns and is responsible for: A highly available, low-latency, distributed, multi-tenant K/V store for Airbnb. This platform is used by user profiling, Search, ML, and pricing teams, supporting millions of read QPS and providing 99.9+% availability across thousands of customer tables. A set of control planes and clients that manage ElasticCache clusters for hundreds of Airbnb production clusters, at million+ IOPS and million+ indexing QPS. A scalable, reliable, performant distributed coordination service supporting many mission-critical systems (MySQL, Redis, Kafka, Flink, Druid, Zookeeper, etc). The Difference You Will Make: &nbsp;You will contribute to building and scaling the critical infrastructure that powers Airbnb's online serving storage systems, working on challenging technical problems in distributed systems while learning from experienced engineers. Examples of the types of projects you will work on include: Implementing features to evolve our KV store from derived-data workloads to support system-of-record use cases Improving caching solutions used across Airbnb Implementing observability features that help teams debug latency issues across the caching stack Developing tooling to safely perform rolling upgrades across hundreds of cache clusters Profiling and optimizing hot paths in our KV client libraries to reduce P99 latency Your Expertise: 3+ years of relevant industry experience. Strong collaboration and communication skills, with the ability to work effectively across teams. Solid understanding of distributed systems fundamentals and a desire to deepen your expertise in this area. Ability to write clean, readable, testable, and maintainable code. Experience onboarding to and contributing to a complex codebase. Enthusiasm for learning and growing your skills in infrastructure engineering. Exposure to distributed caching systems, KV stores, or similar infrastructure is a plus. &nbsp; Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$157,000&mdash;$185,000 USD

Software Engineer, KV Stores & Caching

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: &nbsp;&nbsp;The KV Stores &amp; Caching team within Airbnb's Online Data org owns and operates critical pieces of Airbnb's online serving storage systems. Specifically, the team owns and is responsible for: A highly available, low-latency, distributed, multi-tenant KV store for Airbnb. This platform is used by user profiling, Search, ML, and pricing teams, supporting millions of read QPS and providing 99.9+% availability across thousands of customer tables. A set of control planes and clients that manage ElasticCache clusters for hundreds of Airbnb production clusters, at million+ IOPS and million+ indexing QPS. A scalable, reliable, performant distributed coordination service supporting many mission-critical systems (MySQL, Redis, Kafka, Flink, Druid, Zookeeper, etc). The Difference You Will Make: &nbsp;&nbsp;As Technical Lead, you will drive the technical vision and execution for our KV stores and caching infrastructure. You will mentor engineers, shape architectural decisions, and ensure the team delivers high-impact solutions. Examples of the types of challenges you will lead include: Defining the multi-year technical roadmap for caching and KV infrastructure at Airbnb Evolving our KV store from derived-data workloads to support system-of-record use cases, expanding the platform's capabilities and customer base Building a multi-tenant caching solution for Airbnb Guiding the rearchitecture of our KV write path to remove infrastructure complexity while improving replication lag Overseeing frameworks for high-traffic, zero-downtime migrations between critical data platforms Your Expertise: 10+ years of relevant industry experience Proven track record of leading and mentoring engineering teams, setting technical direction, and growing engineers in their careers. Deep expertise in distributed systems, multi-tenant storage, and infrastructure. You've architected and scaled high-performance, business-critical systems. Demonstrated ability to collaborate and influence across teams and organizations, building alignment on technical strategy. Strong judgment on technical trade-offs and ability to drive decisions that balance short-term delivery with long-term maintainability. Experience onboarding to and navigating a broad and complex codebase, and enabling others to do the same. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$204,000&mdash;$255,000 USD

Staff Software Engineer, Technical Lead - KV Stores & Caching

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: The Guest Displays &amp; Platforms team owns the main product details page (PDP) along with Pricing &amp; Availability across the booking flow for all products (Homes, Hotels, Experiences, Services). Our work is at the heart of the Airbnb guest UX, so we work very closely with many teams, including Search, Checkout, Listings, Users, Host Settings, Payments, Tax, Cities, and Trust to create a seamless and consistent guest experience. The Difference You Will Make: You’ll work with a talented and diverse group of mobile engineers to build high-quality, mobile-first experiences that help our guests book their travel on Airbnb. In this role, you’ll help shape the mobile technical vision by delivering flexible, performant, and scalable iOS solutions on one of Airbnb’s most critical surfaces. You’ll collaborate across multiple agile product teams, applying your mobile expertise to solve complex problems and drive meaningful impact for our global community. &nbsp; We’re looking for an individual who is passionate about owning and improving the foundation upon which our products are built. We are a tightly knit team that thrives on trust and care for each other, allowing everyone to bring the best versions of themselves to work. We expect an ideal candidate for this role to share these values and uplift our team’s culture in their own unique way.&nbsp; &nbsp; A Typical Day:&nbsp; Partner closely with product managers, designers, and fellow engineers to translate product and business strategy into high-quality, user-focused features Own and contribute across the full development lifecycle—from technical design and implementation to testing, experimentation, analysis, and launch—while providing thoughtful feedback on product specs, UX mocks, code, and design documents Champion a culture of technical excellence by upholding high standards in architecture, code reviews, and production operations, ensuring reliability, performance, and long-term maintainability &nbsp; Your Expertise: Bachelor’s or Master’s degree in Computer Science or a related field, or equivalent practical experience 6+ years of experience building, scaling, and maintaining iOS applications for large user bases, with strong attention to design quality and detail Advanced proficiency in Swift and Objective-C, with hands-on experience using UIKit, SwiftUI, and modern iOS UI architectures, emphasizing performance and maintainability Extensive experience integrating and consuming GraphQL APIs in production Demonstrated success shipping high-quality iOS applications to the App Store, with strong technical execution and product judgment Strong computer science fundamentals, including data structures, asynchronous programming, and mobile engineering best practices Proven ability to independently design and deliver solutions in ambiguous problem spaces, including cross-team and cross-system integrations Strong collaboration and communication skills, with experience partnering closely with product, design, and other non-engineering stakeholders Solid product sense and passion for UI/UX, with the ability to translate product vision into polished, user-focused experiences Experience leading technical initiatives within a team, contributing to planning and execution, and solving complex engineering challenges Commitment to continuous learning and staying current with evolving mobile technologies and platform trends Demonstrated desire to mentor teammates and elevate code quality through reviews, design discussions, and technical guidance &nbsp; Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. &nbsp; Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$191,000&mdash;$223,000 USD

Senior iOS Engineer, Guest Displays & Platforms

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; Our team is growing, and we want you to be part of it! You’ll join a collaborative group within Airbnb’s Chief Business Officer organization focused on expanding our Monthly Stays offering. We recruit and develop Airbnb’s global supply of high-quality stays and execute our in-market strategy to drive international growth. By building strong relationships with hosts and helping them optimize their listings and pricing, our team creates lasting host success and facilitates millions of connections between guests and hosts around the world. The Difference You Will Make: As a Senior Market Manager, your role will entail ensuring the health and expansion of our supply for our Monthly Stays business. The initial focus will be working with leadership &amp; hosts to find product market fit and adoption for our Monthly Stays offering. After that,&nbsp; the focus will shift to managing our Monthly Stays supply base including, managing Hosts and acquiring high-quality inventory. Your focus will be to enhance Airbnb's market presence in your designated region through collaboration with other teams and leveraging your expertise on the local market. With a deep understanding of Airbnb's mission and values, you will oversee all aspects of supply acquisition and market success. This includes developing acquisition strategies, and managing relationships with strategic partners, including the creation of new partnerships. You will also be tasked with developing and refining scalable, localized supply management strategies for both established, competitive markets and emerging, untapped markets, aiming to secure our long-term success of this offering. A Typical Day:&nbsp; Work with leadership to discuss how we build and grow our Monthly Stay offering. You will be the expert from our ‘host’ side and ensure we’re building an offering that is exciting and can scale.&nbsp; Conduct regular optimization calls and business reviews with high-value partners, providing timely support and building enduring relationships. Prospect and onboard new, high-quality supply for Monthly Stays. Educate partners on product updates and relay feedback on product and policy issues to internal stakeholders. Leverage data to identify and pursue strategic growth opportunities, navigating operational complexities and allocating resources effectively. Build scalable frameworks, reporting, and playbooks that drive optimization, availability, and performance outcomes. Partner with SalesOps, RevOps, Enablement, and global peers to launch initiatives, provide executive-level reporting, and extend optimization strategies beyond the Americas. Lead innovative engagement projects within your territory, applying an entrepreneurial approach to strengthen market impact. Work cross-functionally with product, communications, policy, legal, tax, and customer support teams to ensure long-term market success. Provide technical guidance on API partnerships to deliver seamless experiences for hosts and guests. Represent Airbnb in external meetings with hosts and at industry conferences to reinforce the brand’s presence and credibility. Your Expertise: 8+ years of experience in sales, account management, or team leadership, with a proven ability to build and grow strategic business relationships. Background in travel, hospitality, or online marketplaces strongly preferred.Proven success managing complex strategic accounts and driving scalable growth across a portfolio. Strong quantitative skills with the ability to translate data insights into actionable strategies. Demonstrated ability to balance strategic vision with tactical execution in fast-changing, ambiguous environments. Experience influencing cross-functional teams and collaborating with senior stakeholders across product, operations, and policy. Excellent communication and executive presentation skills, with the ability to influence at multiple organizational levels. Entrepreneurial and resourceful, with strong prioritization, time management, and organizational skills. Proficiency in CRM platforms such as Salesforce to manage and scale partner performance. Based in the US, with the ability to travel quarterly within the assigned territory to maintain partner and team engagement. Passion for Airbnb, travel, and the sharing economy; experience as an Airbnb Host is a plus. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list &nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$139,000&mdash;$163,000 USD

Senior Market Manager, Monthly Stays

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.Senior Software Engineer, Guest &amp; Host Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb's various functions embody the company's innovative spirit and our fast-moving team is committed to leading as a 21st century company. The Host ops tooling team focuses on creating tools and services that support home-sharing and our community of hosts in the larger ecosystem, with internal &amp; external stakeholders. We do this by partnering with those stakeholders to create win-win solutions that support our community and benefit society at large.&nbsp; The team is developing a supply moderation platform that allows us to offer product solutions to 1000+ Operation specialists around the world that are based on our policy objectives. Our long-term goal is to be able to launch a solution in any city with minimal to no engineering effort.&nbsp; To accomplish these goals, we work closely with Legal, Data Science and Operations colleagues. This invigorating cross-functional partnership is a defining element of software engineering on the team, one that maximizes the impact of the products we build and contributes to Airbnb’s leading position in the home-sharing economy. If you are passionate about using technology to make a positive impact on the world, this is the right team for you! What You’ll Do As a Senior Software Engineer on the Host ops tooling team, your work will directly contribute to one of the most potent elements of Airbnb’s commitment to operate as a 21st-century company by enabling us to strengthen, partner with, and earn the trust of the communities we serve. The Ops Tooling team is part of the Guest &amp; Host organization and supports the Hosting Supply team by developing tools and automation for supply onboarding, curation, labeling, and vetting. The Senior Engineer will work closely with cross-functional partners on Host Ops tooling, focusing on server-side development, data management, and system integration. Their responsibilities include creating robust backend systems to automate and reduce manual tasks. Additionally, they will design scalable systems and data pipelines, and collaborate with AI/ML teams to implement algorithms that enhance analytics and content classification. You will work with a team of talented, passionate, mission-driven developers and a diverse set of partners and stakeholders across product, design, data science, policy, operations, and legal disciplines. Your contributions will take a variety of forms, including: Building a long-term moderation platform with well-defined APIs that is service-oriented, modular, granular, observable, configurable, and efficient Creating highly-automated, auditable, access-controlled tools for Airbnb compliance managers to address off-platform compliance issues Designing intuitive experiences for hosts that make it simple for them to learn about and comply with the Airbnb’s policies What You’ll Need to Succeed 6+ years of full-time work experience in software engineering, information technology, or a related domain Bachelor’s or Master’s degree in computer science, or equivalent experience Passion for delivering products end-to-end, from ideation through planning and scoping to implementation and experimental A/B testing Proficiency in one or more back-end server languages (Java/Ruby/C#/C++/etc.) Expertise in popular storage systems such as relational or noSQL databases Ability to write high-performance production-quality code Willingness to work across the stack to address technical challenges anywhere in the system Experience in designing and building large-scale production systems Knowledge of SOA (service-oriented architecture) design patterns Success at mentoring others and leading by example Strong written and verbal communication skills Attention to detail, bias for action, and the ability to tackle ambiguous problems Desire to work collaboratively in cross-functional teams with design, product, data science, policy, operations, and legal partners How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.&nbsp;&nbsp;India Annual Pay Range₹4,500,000&mdash;₹6,500,000 INR

Senior Software Engineer, Guest & Host

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: Airbnb is powered by our Host and Guest communities. Our teams work on everything from driving improvements for the end-to-end Host and Guest experience to launching new product verticals from the ground up. Our job is to build world-class, comprehensive platforms and features to create high-quality experiences for our outstanding community of Hosts and Guests. Listings and Host Tools Data and AI (LHT-DnA) team is one of the 4 teams of the Marketplace-DnA org: The LHT-DnA team supports host personalization products and provides data driven solutions to achieve superior host experience on Airbnb. These products include but are not limited to managing your space (MYS), host quality standards etc. We own data pipelines and ML models and will build services for serving that are used in the above areas. The Difference You Will Make: Marketplaces Data and AI team work on components related to users, listings and marketplace which are foundational to Airbnb, and the quality of their data is critical to the success of our products and business. To strengthen our data foundation and unlock greater value from our data and machine learning models. We are looking for a data-focused Staff Backend Engineer to help us craft the next generation of tools for Airbnb hosts. As a Staff Engineer, you will help drive the technology and implementation strategy to directly help hosts run their business day-to-day, proactively engaging with a wide range of teams and cross-functional partners to achieve your goals. A typical day: Work with product and ML engineers to explore problem spaces and devise solutions to customer problems&nbsp; Prototype new ideas and influence the product strategy Proactively collaborate with other engineering teams to develop an iterative plan to improve our APIs and architecture Collaborate with other product engineers and partners to develop backend to support data and AI solutions Create technical and execution strategies for new projects and drive hand-ons implementation of those solutions Identify areas for improvement and champion the adoption of best practices in product development, engineering architecture, and testing Perform technical design reviews and code reviews Mentor and grow more junior engineers. Your expertise 10+ years industry experience You have experience leading teams, setting technical direction, building &amp; launching high-impact user-facing products You have experience influencing partners such as designers and product managers as well as other engineering teams You are excited to ideate, prototype new ideas, and influence product direction You have excellent communication skills and the ability to work well within a team and across engineering teams You have demonstrated an ability to mentor and grow more junior engineers, set and drive best practices Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$204,000&mdash;$255,000 USD

Staff Software Engineer, Listings & Host Tools and AI

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.Airbnb a pris le jour en 2007 lorsque deux Hôtes ont accueilli trois invités dans leur maison de San Francisco, et compte depuis lors plus de 4 millions d'Hôtes qui ont accueilli plus d'un milliard d'invités dans presque tous les pays du monde. Chaque jour, les Hôtes proposent des séjours et des expériences uniques qui permettent aux invités de se connecter de manière plus authentique aux communautés. La communauté que vous rejoindrez :&nbsp; Rejoignez AirCover Ops, une équipe mondiale dédiée à la préservation de l’intégrité et de la confiance sur la plateforme Airbnb. Vous collaborerez étroitement avec les équipes Data Science, Produit, Confiance, Sécurité, Juridique et Politique pour perturber de manière proactive les fraudes avant qu’elles n’impactent notre communauté. Dans cet environnement dynamique et transversal, vous influencerez des décisions stratégiques et travaillerez avec des experts internationaux pour établir de nouvelles normes en matière de prévention de la fraude. La différence que vous ferez : En tant que Spécialiste Stratégique de la Fraude, vous mènerez des enquêtes complexes et ambiguës afin d’identifier et de perturber les schémas de fraude émergents avant qu’ils n’atteignent les équipes opérationnelles. Votre travail renforce directement la résilience de la plateforme face à la fraude et réduit les risques financiers en transformant vos analyses d’enquête en contrôles concrets. Le succès se mesure à votre capacité à déceler des réseaux de fraude cachés, à créer des systèmes d’alerte précoce efficaces, et à définir des politiques proactives qui permettent de diminuer le volume des dossiers à traiter en aval. Une journée typique :&nbsp; Mener des enquêtes approfondies sur des schémas de fraude complexes ou multiples, et rédiger des rapports structurés et détaillés. Analyser de grands ensembles de données ambiguës pour détecter des signaux faibles et les nouvelles menaces liées à la fraude. Développer et recommander des mesures préventives, des déclencheurs de détection et des améliorations de processus/politique basées sur les résultats des enquêtes. Collaborer au quotidien avec les équipes Data Science, Produit, Confiance, Sécurité et Juridique afin de déployer des contre-mesures efficaces et influencer la stratégie de la plateforme. Encadrer et former vos collègues via des revues de dossiers, des sessions internes, et le partage des meilleures pratiques d’investigation. Influencer des décisions transversales majeures grâce à des narratifs clairs, des rapports écrits et des synthèses de tendances. Votre expertise : Plus de 6 ans d’expérience dans un environnement lié à la fraude, aux délits financiers, au cyber-risque, à l’intelligence ou au sein d’une fonction d’enquête à haut enjeu. Capacité avérée à synthétiser des données ambiguës, identifier des schémas complexes de fraude et formuler des recommandations pertinentes et opérationnelles. Maîtrise avancée de SQL pour analyser indépendamment de grands ensembles de données, avec une expérience ou un développement actif sur Python. Solides compétences en rédaction et en narration d’enquêtes pour des publics transversaux et de direction. Crédibilité, sang-froid et esprit proactif lors d’échanges avec des parties prenantes de différents horizons et pays. Expérience préalable en outils de lutte contre la fraude, détection de signaux ou développement de règles fortement appréciée. Autorisation à travailler à l’international ; une collaboration à l’échelle mondiale peut être requise occasionnellement. Votre emplacement : En raison de la nature de ce poste, le candidat retenu devra être basé au Canada pour pouvoir effectuer son travail. Actuellement, les employés peuvent être situés dans : la Colombie-Britannique, l’Ontario, le Québec, l’Alberta ou le Saskatchewan. Cette liste est continuellement mise à jour, veuillez vérifier avec nous si les provinces dans lesquelles vous vivez figurent sur la liste. Si votre poste est employé par une autre entité Airbnb, votre recruteur vous informera des provinces dans lesquelles vous êtes éligible pour travailler. Notre engagement envers l’inclusion et l’appartenance : Airbnb s'engage à travailler avec le vivier de talents le plus large possible. Nous pensons que la diversité des idées favorise l’innovation et l’engagement, et nous permet d’attirer des personnes créatives et de développer les meilleurs produits, services et solutions. Toutes les personnes qualifiées sont encouragées à postuler. Nous nous efforçons également de proposer un processus de candidature et d'entretien inclusif pour les personnes handicapées. Si vous êtes un candidat handicapé et avez besoin d'aménagements raisonnables pour soumettre une candidature, veuillez nous contacter à l'adresse : raisonnableaccommodations@airbnb.com. Veuillez inclure votre nom complet, le poste pour lequel vous postulez et les aménagements nécessaires pour vous aider dans le processus de recrutement.&nbsp; Nous vous demandons de nous contacter uniquement si vous êtes un candidat dont le handicap vous empêche de remplir notre candidature en ligne. Nous utilisons des outils automatisés pour aider notre équipe de recrutement à examiner efficacement un grand nombre de candidatures. Toutes les décisions finales d’embauche sont prises par une personne humaine. Ce poste est nouvellement créé et ne remplace ni ne pourvoit un poste existant.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.Canada Annual Pay Range$82,000&mdash;$96,000 CAD

Analyste en intelligence de la fraude

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; Join AirCover Ops, a global team dedicated to safeguarding Airbnb’s platform integrity and trust. You’ll collaborate closely with Data Science, Product, Trust, Safety, Legal, and Policy teams to proactively disrupt fraud before it impacts our community. In this dynamic, cross-functional environment, you’ll influence high-stakes decisions and partner with global experts to set new standards in fraud prevention. The Difference You Will Make: As a Strategic Fraud Specialist, you will lead complex and ambiguous investigations, identifying and disrupting emerging fraud patterns before they reach operational teams. Your work directly strengthens the platform’s fraud resilience and reduces financial risk by translating investigative insights into actionable controls. Success is measured by your ability to uncover hidden fraud rings, create effective early-warning systems, and shape proactive policies that reduce downstream case volume. A Typical Day:&nbsp; Lead deep-dive investigations into high-risk and multi-case fraud patterns, producing comprehensive and structured reports. Analyze large, ambiguous datasets to detect weak signals and evolving fraud threats. Develop and recommend upstream safeguards, detection triggers, and policy/process improvements based on investigative findings. Collaborate daily with Data Science, Product, Trust, Safety, and Legal teams to deploy effective countermeasures and influence platform strategy. Mentor and upskill peers through case reviews, internal training, and sharing investigative best practices. Influence high-visibility, cross-functional decisions with clear narratives, written briefs, and trend summaries. Your Expertise: 6+ years’ experience in fraud, financial crimes, cyber-risk, intelligence, or a high-stakes investigative function. Proven ability to synthesize ambiguous data, identify complex fraud patterns, and make well-reasoned, actionable recommendations. Advanced SQL proficiency to independently analyze large datasets, plus experience (or active development) with Python. Strong investigative reporting and narrative skills for cross-functional and leadership audiences. Credibility, composure, and a proactive mindset when engaging stakeholders across disciplines and geographies. Prior exposure to fraud tooling, signal detection, or rule development highly preferred. Authorization to work globally; occasional international collaboration may be required. Your Location: This position is Canada - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a province where Airbnb Canada, Inc. has a registered entity. Currently we can hire in the following provinces: Ontario, British Columbia, Quebec, and Saskatchewan. This list is continuously evolving, so please check back with your recruiter on what provinces you are eligible to work from. Our Commitment To Inclusion &amp; Belonging:&nbsp; Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. We use automated tools to help our recruiting team efficiently screen a large volume of applications. All final hiring decisions are made by a human reviewer.&nbsp; This role is newly created and does not replace or backfill an existing position.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.Canada Annual Pay Range$82,000&mdash;$96,000 CAD

Fraud Intelligence Analyst

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; Join AirCover Fraud Operations—a dedicated, high-trust team at the heart of Airbnb’s mission to protect our Hosts, Guests, and the integrity of our global marketplace. This team works at the intersection of fraud intelligence, investigations, and platform protection, collaborating closely with Data Science, Product, Trust, Safety, Legal, and Community Policy teams. You’ll partner cross-functionally to safeguard Airbnb’s community against ever-evolving threats. The Difference You Will Make: You will lead the most complex fraud investigations, disrupt upstream fraud risks, and set the standard for investigative excellence on AirCover. Success means not only resolving high-impact cases with rigor and fairness but also shaping proactive fraud strategies, building systemic defenses, and enabling the team to anticipate and prevent future attacks. Your work will directly enhance platform trust and resilience, with measurable impact on fraud loss reduction, case resolution quality, and risk prevention. A Typical Day:&nbsp; Lead and mentor a specialized team of senior fraud investigators and analysts, guiding case investigations and building team capability. Own the resolution of complex, high-risk, or executive- escalated fraud cases, making final decisions in ambiguous scenarios. Analyze fraud signals and trends, translating insights into platform-level controls, rules, and policies. Collaborate with data, product, trust &amp; safety, legal, and policy teams to design and implement new fraud countermeasures. Develop and present clear investigative reports and fraud intelligence summaries to AirCover leadership and cross-functional partners. Support operational queue work during surge periods, ensuring service excellence and platform integrity. Your Expertise: 8+ years of leadership experience in fraud investigations, intelligence, risk analytics, or related fields (e.g. financial crime, insurance, platform abuse). Demonstrated expertise connecting case-level insights to broader fraud patterns and systemic risk, including advanced analytics and network detection. Strong background in fraud strategy, behavioral analysis, and the development of risk controls and operational workflows. Proven ability to produce clear, structured investigative writing and guide others in narrative and reporting standards. Hands-on experience with fraud tooling, upstream signal detection, and working with structured datasets; advanced proficiency with SQL and Python for analysis. Working knowledge of cyber risk frameworks, digital forensics, and platform security; certifications such as CISSP, CHFI, CEH, GIAC, CFE, or Security+ are preferred. Track record of building and leading high-performing teams, fostering clarity, accountability, and resilience in high-stakes environments. Experience collaborating with international and cross-functional partners to drive policy, process, and technology improvements. Your Location:&nbsp;This position is Canada - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a province where Airbnb Canada, Inc. has a registered entity. Currently we can hire in the following provinces: Ontario, British Columbia, Quebec, and Saskatchewan. This list is continuously evolving, so please check back with your recruiter on what provinces you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. We use automated tools to help our recruiting team efficiently screen a large volume of applications. All final hiring decisions are made by a human reviewer.&nbsp; This role is newly created and does not replace or backfill an existing position.&nbsp;How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.Canada Annual Pay Range$97,000&mdash;$121,000 CAD

Fraud Investigations Manager

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.Airbnb a pris le jour en 2007 lorsque deux Hôtes ont accueilli trois invités dans leur maison de San Francisco, et compte depuis lors plus de 4 millions d'Hôtes qui ont accueilli plus d'un milliard d'invités dans presque tous les pays du monde. Chaque jour, les Hôtes proposent des séjours et des expériences uniques qui permettent aux invités de se connecter de manière plus authentique aux communautés. La communauté que vous rejoindrez :&nbsp; Rejoignez l’équipe AirCover Fraud Operations, un groupe dédié et de confiance au cœur de la mission d’Airbnb : protéger nos Hôtes, nos Voyageurs et l’intégrité de notre place de marché mondiale. Cette équipe opère à l’intersection de l’intelligence sur la fraude, des enquêtes et de la protection de la plateforme, en collaboration étroite avec les équipes Data Science, Produit, Confiance &amp; Sécurité, Juridique et Politiques Communautaires. Vous travaillerez en partenariat transversal pour protéger la communauté Airbnb face à des menaces en constante évolution La différence que vous ferez : Vous dirigerez les investigations sur les fraudes les plus complexes, perturberez les risques en amont et établirez l’excellence en matière d’investigation pour AirCover. Votre succès se mesurera à la fois par la résolution rigoureuse et équitable des dossiers à fort impact, et par votre capacité à façonner des stratégies proactives, construire des défenses systémiques, et permettre à l’équipe d’anticiper et de prévenir les attaques futures. Votre contribution renforcera directement la confiance sur la plateforme, en réduisant les pertes liées à la fraude et en améliorant la qualité de résolution des cas et la prévention des risques. Une journée typique :&nbsp; Encadrer et accompagner une équipe spécialisée d’enquêteurs seniors et d’analystes en intelligence de fraude, tout en développant leurs compétences. Gérer et résoudre des cas de fraude complexes, à haut risque ou escaladés au niveau exécutif, en prenant des décisions finales dans des situations ambigües. Analyser les signaux et tendances de fraude et transformer ces informations en contrôles, règles et politiques de niveau plateforme. Collaborer avec les équipes data, produit, confiance &amp; sécurité, juridique et politiques pour concevoir et mettre en œuvre de nouvelles contre-mesures. Rédiger et présenter des rapports d’enquêtes et des synthèses d’intelligence sur la fraude à la direction d’AirCover et à ses partenaires transverses. Apporter un soutien opérationnel lors des pics d’activité, en veillant à l’excellence du service et à l’intégrité de la plateforme Votre expertise : Plus de 8 ans d’expérience en leadership dans des fonctions d’enquête sur la fraude, d’intelligence, d’analytique des risques, ou domaines similaires (criminalité financière, assurance, abus de plateforme, etc.). Expertise démontrée pour relier les constats des dossiers individuels aux tendances systémiques et risques globaux, avec une maîtrise avancée de l’analyse et de la détection en réseau. Solide expérience en stratégie de lutte contre la fraude, analyse comportementale, développement de contrôles et workflows opérationnels. Capacité reconnue à produire une documentation claire et structurée, et à accompagner d’autres personnes dans la rédaction de rapports d’investigation. Maîtrise des outils de lutte contre la fraude, détection en amont des signaux et gestion de bases de données structurées ; excellente maîtrise de SQL et Python pour l’analyse. Bonne connaissance des cadres de cybersécurité, de la criminalistique numérique, et de la sécurité des plateformes ; certifications telles que CISSP, CHFI, CEH, GIAC, CFE ou Security+ appréciées. Expérience avérée dans la création et la gestion d’équipes performantes, favorisant la clarté, la responsabilité et la résilience dans des environnements sensibles. Habitude de collaborer avec des partenaires internationaux et transverses pour faire évoluer politiques, processus et technologies Votre emplacement : En raison de la nature de ce poste, le candidat retenu devra être basé au Canada pour pouvoir effectuer son travail. Actuellement, les employés peuvent être situés dans : la Colombie-Britannique, l’Ontario, le Québec, l’Alberta ou le Saskatchewan. Cette liste est continuellement mise à jour, veuillez vérifier avec nous si les provinces dans lesquelles vous vivez figurent sur la liste. Si votre poste est employé par une autre entité Airbnb, votre recruteur vous informera des provinces dans lesquelles vous êtes éligible pour travailler. Notre engagement envers l’inclusion et l’appartenance : Airbnb s'engage à travailler avec le vivier de talents le plus large possible. Nous pensons que la diversité des idées favorise l’innovation et l’engagement, et nous permet d’attirer des personnes créatives et de développer les meilleurs produits, services et solutions. Toutes les personnes qualifiées sont encouragées à postuler. Nous nous efforçons également de proposer un processus de candidature et d'entretien inclusif pour les personnes handicapées. Si vous êtes un candidat handicapé et avez besoin d'aménagements raisonnables pour soumettre une candidature, veuillez nous contacter à l'adresse : raisonnableaccommodations@airbnb.com. Veuillez inclure votre nom complet, le poste pour lequel vous postulez et les aménagements nécessaires pour vous aider dans le processus de recrutement.&nbsp; Nous vous demandons de nous contacter uniquement si vous êtes un candidat dont le handicap vous empêche de remplir notre candidature en ligne. Nous utilisons des outils automatisés pour aider notre équipe de recrutement à examiner efficacement un grand nombre de candidatures. Toutes les décisions finales d’embauche sont prises par une personne humaine. Ce poste est nouvellement créé et ne remplace ni ne pourvoit un poste existant.&nbsp;How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.Canada Annual Pay Range$97,000&mdash;$121,000 CAD

Manager, Enquêtes sur la fraude

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: “Our real innovation is not allowing people to book a home; it’s designing a framework to allow millions of people to trust one another. Trust is the real energy source that drives Airbnb…”&nbsp; - Brian Chesky, Airbnb Co-Founder &amp; CEO (2019) Trust is essential for building a vibrant Airbnb community. The Identity Data Science team aims to help create the most trusted community in the world by ensuring that all Airbnb users are who they say they are. We work closely with product, engineering, and operations teams to build cutting-edge identity verification systems and implement effective defenses against emerging threats. The Difference You Will Make:&nbsp; This role is unique because it provides opportunities to improve the social well-being of real-world users by ideating novel algorithmic and data-driven solutions. The ideal candidate will be a motivated and talented “Full-Stack” Data Scientist with a broad methodological toolkit, who can own and drive forward challenging and high-visibility initiatives like: Improve on industry standards in identity verification by leveraging biometrics, NFC chips, Apple/Google integrations, and other advancements in identity verification technologies Build high-performing statistical models for detecting identity fraud, such as computer vision models for identifying fake or tampered images, LLMs for surfacing suspicious user account attributes, or graph-based models for uncovering hidden clusters of bad actors Automate and optimize human-in-the-loop ML processes for classifying fraud and generating other labels of interest for model training and evaluation Deploy a real-time anomaly detection system for quickly identifying emerging threats across regions, cohorts, and platforms Design intelligent sampling jobs for estimating rare events prevalence and other hard-to-measure metrics like recall and false positive/negative rates A Typical Day:&nbsp; AI/ML: Build and deploy production AI/ML models for detecting identity fraud and improving Airbnb’s identity verification systems (feature engineering, model development + evaluation, threshold selection, error analysis, model lifecycle management) Inference: Conduct experiments and lead quantitative analyses for measuring impact, surfacing critical gaps, and identifying opportunities for improvement Optimization: Develop methodologies and frameworks for analyzing the tradeoffs associated with new interventions and propose strategies for optimizing impact Communication &amp; Collaboration: Deliver robust research reports with effective data visualizations, clear storytelling, and bullet-proof accuracy to drive forward impact in collaboration with cross-functional partners in product, engineering, and operations Empowerment: Think strategically about opportunities to improve and scale our identity verification processes and defenses Required qualifications 5+ years of industry experience in a quantitative analysis role with a Master’s degree in a quantitative field (computer science, statistics, economics, etc.), or 2+ years of experience with a Ph.D. State-of-the-art knowledge of AI/ML models&nbsp; Strong knowledge of causal inference Skilled in statistical programming (Python or R) and database usage (SQL) Proven ability to communicate clearly and effectively to audiences of varying technical levels Ability to translate complex findings and results into compelling narratives that drive impact Excellent project management, communication, and collaboration skills Trust &amp; Safety experience is a plus Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$177,000&mdash;$208,000 USD

Senior Data Scientist, Algorithms - Identity (Trust)

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.&nbsp; The Community You Will Join: Airbnb is a vision and mission driven company. Our Leads embody this culture and mindset. Technical team leads here imagine the ideal end state for our community (guests and hosts) first and work backwards from it, challenging all current assumptions. They champion a winning strategy and leverage actionable&nbsp; metrics to ensure we are making progress against it. They partner with talented cross-functional team members (across engineering, design, data science, etc.) and lead teams to execute upon a shared vision. They are incredibly hands on and are not afraid to roll up their sleeves to get the right outcome for our community.&nbsp; We are looking for leaders who want to join us in this journey to accomplish our mission of creating belonging everywhere. The Difference You Will Make: The Airbnb Community Support (CS) team is a global business unit that provides support to our Community of millions of guests and hosts who take trips and join experiences around the world every year.&nbsp; Within CS, the Platform and Experience team is responsible for the product and technology that enables an intelligent, scalable and exceptional service experience.&nbsp; The Agent Products and Intelligence Platforms team is looking for a Staff Platform Manager, who will be responsible for building AI capabilities and horizontal AI tools in support of our CS agents as well as various AI products. This role is instrumental in advancing Airbnb’s CS organization by creating robust, scalable, and efficient intelligent components. The platforms and tools under this scope will play a pivotal role in empowering our agents and enhancing the overall customer support experience. A Typical Day:&nbsp; Manage and spearhead the development of Agent facing products as well as horizontal AI tools (for instance RAG) Challenge the status quo and inspire people toward a unified outcome.&nbsp; Define goals and success with clearly measurable objectives and key results.&nbsp; Efficiently execute to ship products and deliver impact for our business and users. Lead cross-functional groups to deliver on the team’s mission.&nbsp; Communicate concisely and influence outcomes. Build alignment across product teams, cross-functional partners (FP&amp;A, Marketing, Operations, Customer Experience, Trust, etc.) and Leadership/Executive team Develop the platform product roadmap and build consensus on prioritization which drives product execution&nbsp; Define and analyze metrics that inform product success &amp; health Identify and directly contribute to key metrics via the AI-automation and AI-augmentation efforts Supercharge and support other platform teams by unlocking personalization opportunities through machine learning models Keep up with cutting-edge ML technologies &amp; trends to help lead the prioritization of ML innovations, especially when it’s related to CS. &nbsp; Your Expertise: 8+ years of product management experience OR other technical disciplines (engineering / data science / project management) Experience building/leading/developing/working on machine learning platforms / services Data-driven mentality with experience in launching experiments and justifying key business/product decisions based on their results Ability to quickly absorb technical concepts and communicate them to a non-technical audience Outcome-oriented. Not reactionary, articulates the desired outcome and works collaboratively to create a path to achieve it Experience working with external partners in a product management or technical role Radical thinking paired with strong execution. Can envision a world different than the status quo with the ability to articulate a clear path to get there Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$194,000&mdash;$239,000 USD

Staff Platform Manager - Agent Products and Intelligence Platforms

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; Hosts are our brand and enable amazing travel experiences for our guests. The mission of the Homes Supply team is to make hosting appealing, rewarding and easy. We are building capabilities that allow us to recruit and retain hosts at a global scale. The Difference You Will Make: As Growth Manager based in Sydney, you will be responsible for the growth and scaled acquisition of high-quality hosts and homes. You will develop and manage a range of integrated growth campaigns and initiatives to ignite our lead generation efforts across Australia and New Zealand. Focusing on these responsibilities, you will build upon Airbnb’s strong brand and increase hosting awareness and consideration and accelerate leads through the acquisition pipeline, collaborating with cross-functional and global teams.&nbsp; As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition including: acquisition strategy development, generating and converting supply leads and strategic partners relationship management and building new growth levers from scratch. You will help develop and iterate scalable localised supply growth strategies for both developed and highly competed market destinations and nascent and relatively untapped new markets ultimately ensuring our long-term market success. A Typical Day: Build and manage a program of new and existing host growth projects, partners and campaigns&nbsp; to meet and exceed quarterly and annual sales goals Analyse data and utilise data-driven recommendations to identify and action on strategic opportunities to organic supply growth within the core and small host segments Prospect and onboard strategic supply and lead generation partners to deliver high quality hosting leads Represent Airbnb in external meetings with partners and industry conferences across the region Educate host prospects on the benefits of hosting ensuring they have the tools and knowledge to get started Coordinate with internal teams on product, policy, marketing and other internal stakeholders to tune our acquisition engine Develop a deep knowledge of the host prospect journey, key segments and be the go-to source for all information relating to campaigns, local policies and market dynamics Deliver scaled events and campaigns that will see you work on highly visible, integrated and logistically complex acquisition events delivered in our priority markets Respond to and deliver exceptional service to your professional hosts&nbsp; in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance Work cross-functionally with product, communications, public policy, legal and customer support teams to ensure our long-term market success Your Expertise: 5+ years of experience in growth marketing, sales, business development and program management 3+ years of experience in technology, travel, hospitality and marketplace sectors or operating in a high-growth scale-up business Strong time management and prioritisation skills Proven track record of being able to effectively work a leads pipeline and/or a book of business Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and in-person Highly analytical and ability to transform and interpret data into actionable insights to build and implement growth strategies The ability to get things done with constantly changing priorities, projects and deadlines Available to travel to assigned markets Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus Proven experience working cross-functionally Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives Highly proficient in using CRM software, specifically in working with leads, opportunities and other core objects - Salesforce experience is a plus Charismatic self-starter who is resourceful and self-sufficient Fluency in English Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. &nbsp;

Homes Supply Growth Manager

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; The Airbnb Hotels organization, which includes HotelTonight, is a fun, entrepreneurial, start-up team where you can have outsized impact. Simplicity is at the core of our products. We pride ourselves on delivering the smoothest and most intuitive hotel booking experience. For hotels, we make it easy to drive incremental bookings so they can focus on the craft of hosting. We aspire to facilitate hotel discovery and serendipity at scale, benefitting guests and hotel partners. The Difference You Will Make: As a Senior Market Manager, your role will entail ensuring the health and expansion of our supply in your assigned territory by managing individual hotel and/or chain accounts and supply acquisition of high quality inventory. Focusing on these responsibilities, you will build the Hotel category’s market presence in your assigned territory and collaborate with other teams as the local in-market expert. This includes partnering, strategizing, and running daily operations directly with hotels and ensuring that HotelTonight and Airbnb always have the best inventory and deals available for our guests. Senior Market Managers are self-starters, versed in operating autonomously, and acting as mentors to fellow colleagues. You will promote best practice sharing, team collaboration, and strategic thinking through leading by example.&nbsp; You will help resolve challenges and ensure that partners feel valued and supported by our platforms. This will include regular partner meetings in which you will review performance and opportunities to optimize on our platforms. Ultimately, you are responsible for growing and supporting this business. A Typical Day:&nbsp; Meet and exceed OKRs by owning the performance and success of the hotels&nbsp; within your portfolio&nbsp; Operate autonomously to secure more inventory and create &amp; implement strategic tactics to ensure your hotel &amp; serviced apartment partners are successful in your markets, driving maximum business impact Drive end-to-end assessment, analysis, and execution of strategy to drive maximum market performance Present to, respond to, and deliver exceptional service to your hotel partners in a timely and efficient manner; driving successful outcomes&nbsp; Leverage an intimate knowledge of your market to be the ‘go-to’ source for all information relating to local trends and market dynamics (e.g. pricing, demand seasonality, booking patterns, etc.) Act as a mentor &amp; player/coach to colleagues by developing account management strategies to be utilized by the Global Supply team, providing peer guidance, and assisting others in challenging problem solving&nbsp; Confidently sell to and build strong relationships with senior-level hotel executives Passionately continue learning and bettering your understanding as an expert in the hospitality industry and revenue management best practices, acting as a trusted industry advisor for your hotel &amp; serviced apartment partners. Collaborate with other Senior Market Managers, Regional Managers and cross-functional partners (Product, Marketing, Customer Experience, Revenue Operations, Strategic Partnerships) to drive regional supply strategy, cross-functional initiatives &amp; implement innovative ideas in the mobile travel space Your Expertise: 8+ years of experience in new sales, account management, and partner support; showcasing a deep understanding and capability in fostering business relationships. 2+ years of tech/travel industry experience is a plus, highlighting the value of sector-specific knowledge. The ability to get things done with constantly changing priorities, projects and deadlines Excellent communication, organizational, and analytical skills; detail-oriented but moves fast Ability to establish strong relationships with and influence strong relationships with senior-level hotel executives You are able to operate as “player/coach” if needed and be a resource to the Market Managers on the team Familiarity with leading complex and/or cross-functional projects from concept to inception Capacity to balance day-to-day responsibilities with longer-term strategic execution You’re a quick learner and you’re fearless about doing whatever it takes to get the job done, even if it means making mistakes along the way. Proactivity is key. Flexibility to travel 25% of the time Your Location: Due to the nature of this position, the successful applicant will need to be based in San Francisco, CA or broader Bay Area to be able to conduct their work. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.&nbsp; Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$139,000&mdash;$163,000 USD

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: No global movement springs from individuals. It takes an entire team united behind something big. On the Disaster Response Team at Airbnb, we’re proud to be at the forefront of the sharing economy. We recognize that we are the leaders of a new, worldwide phenomenon, and that’s why we’re working so hard to build the world’s most loyal travel community. Together, our team provides support to more than 100 million lifetime guests and 3 million listings in over 191 countries. We work hard, we laugh a lot, and we’re committed to creating a world where anyone can belong anywhere.&nbsp; The Difference You will Make: As a Disaster Response Coordinator within the Global Crisis Management team, you will play a pivotal role in a dynamic team dedicated to mitigating the impact of unexpected events by preparing, acting decisively, and doing what is right for all of our stakeholders. A Typical Day:&nbsp; Global Incident Response Review incoming incident notifications and complete proactive research to monitor incidents and events globally Determine which incidents warrant a response, and what that response should be Use internal tools to promptly inform both our internal and external communities as needed Draft and coordinate the delivery of preparedness and response messaging for both external and internal audiences Recognize the need to make critical business decisions that consider the tradeoffs and benefits of potential options Cross-functional Collaboration and Partnership Effectively participate in incident response with cross-functional teams Serve as Point of Contact for the GCM Disaster Response team’s responsibilities and actions Provide critical updates to stakeholders Operational Execution Actively participate in product and process improvement efforts and collaborate with the operations manager to develop recommendations for improvements Other duties as requested or assigned Your Expertise: Communication and Presentation: Exchange complex information and ideas effectively, adapting to a range of audiences. Pay careful attention to detail in written and spoken communications. Build credibility, trust and connection through communication. Strategic Mindset: Develop processes improvements and best practices considering long term needs and solutions. Problem Solving and Managing Complexity:&nbsp;Consider all of the factors at play, including financial, brand, and customer satisfaction risks when deciding how we should respond to an incident. Implement a clear strategy for tackling complex problems. When needed, develop new and creative ways of working that address stakeholder needs and existing gaps. Influence: Considers others' interests and needs in order to address them more effectively. Find ways to win others over to their perspective or adopt their ideas, or take action based on their suggestions. Take the time to make a case, negotiate, or argue a perspective in an effort to change others' thoughts or perspectives. Qualifications:&nbsp; At least one year of experience at Airbnb Excellent written and verbal communication Strong knowledge of internal tools and policies Experience responding to disasters and crises Ability to work weekends Availability to travel occasionally as required Ability to work unexpected hours as needed Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.Ireland Annual Pay Range€50.000&mdash;€58.000 EURHow We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.United Kingdom Annual Pay Range£40,000&mdash;£45,000 GBP

Disaster Response Coordinator

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: Our Supply Team is growing, and we want you to be part of it! As a Market Associate, you will play a crucial role in the retention, growth, and optimization of host entrepreneurs and rising hosts in your assigned territory. You will focus on building strong relationships with these hosts, helping them optimize their listings, improve pricing strategies, and enhance their overall success on Airbnb. The Difference You will Make: As a Market Associate, you will be responsible for the retention and growth of long-tail Hosts in an assigned territory, primarily focusing on hosts in Germany, Austria, and Switzerland. You will establish and nurture business relationships with emerging professional host accounts by suggesting and supporting strategic initiatives that drive their success on Airbnb. These initiatives will include supply optimization, pricing optimization, host recruitment, and platform education. In addition, as these Hosts successfully grow on the platform, it will be imperative that you help them maintain best-in-class hospitality standards for an excellent guest experience. Beyond one-to-one account management responsibilities, you’ll also support Market Managers on your team to deliver one-to-many education programs, such as webinars and scaled e-mail communication. Ultimately, this team will be responsible for helping long-tail Hosts in the DACH region thrive on Airbnb. A Typical Day:&nbsp; Manage a book of business consisting of host entrepreneurs and rising hosts, ensuring their retention, growth, and optimization on Airbnb. Conduct one-on-one optimization and onboarding conversations, providing strategic recommendations on pricing, availability, and listing quality. Secure availability over high compression dates, ensuring hosts maximize their revenue potential. Educate hosts on product updates and policy changes, while channeling their feedback to internal teams. Respond to host inquiries and provide timely, high-quality support to improve their experience on the platform. Analyze performance data to identify trends and take action on opportunities that drive increased bookings and host success. Develop long-lasting relationships with hosts, ensuring they receive ongoing support tailored to their needs. Your Expertise: 3+ years of experience in new sales, account management, or partner support. 2+ years of hospitality/travel industry experience (nice to have). Strong time management and prioritization skills, with the ability to manage multiple accounts effectively. Proven experience working a book of business, driving engagement and growth through proactive account management. Highly goal-driven, with a strong bias for action and persistence in the face of challenges. Excellent communication and presentation skills, with the ability to engage effectively via phone, email, and in-person. Proficiency in CRM tools, particularly working with leads and opportunities (Salesforce experience is a plus). Fluency in English &amp; German (mandatory). Fluency in Czech, Hungarian or Polish is a plus. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.Germany Annual Pay Range€58.000&mdash;€68.000 EUR

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: Our Supply Team is growing, and we want you to be part of it! As a Market Associate, you will play a crucial role in the retention, growth, and optimization of host entrepreneurs and rising hosts in your assigned territory. These hosts are individuals who manage their own property or support owners by hosting on their behalf. You will focus on building strong relationships with these hosts, helping them optimize their listings, improve pricing strategies, and enhance their overall success on Airbnb. The Difference You will Make: As a Market Associate, you will be responsible for the retention and growth of long-tail Hosts in an assigned territory. You will establish and nurture business relationships with emerging entrepreneurs by suggesting and supporting strategic initiatives that drive their success on Airbnb. These initiatives will include supply optimization, pricing optimization, host recruitment, and platform education. In addition, as these Hosts successfully grow on the platform, it will be essential that you support them in delivering authentic, high-quality hosting that creates memorable guest experiences. Beyond one-to-one account management responsibilities, you’ll also support Market Managers on your team to deliver one-to-many education programs, such as webinars and scaled e-mail communication. Ultimately, this team will be responsible for helping long-tail Hosts thrive on Airbnb. A Typical Day:&nbsp; Manage a book of business consisting of host entrepreneurs and rising hosts, ensuring their retention, growth, and optimization on Airbnb. Conduct one-on-one optimization and onboarding conversations, providing strategic recommendations on pricing, availability, and listing quality. Secure availability over high compression dates, ensuring hosts maximize their revenue potential. Educate hosts on product updates and policy changes, while channeling their feedback to internal teams. Respond to host inquiries and provide timely, high-quality support to improve their experience on the platform. Analyze performance data to identify trends and take action on opportunities that drive increased bookings and host success. Develop long-lasting relationships with hosts, ensuring they receive ongoing support tailored to their needs. Your Expertise: 3+ years of experience in new sales, account management, or partner support. 2+ years of hospitality/travel industry experience (nice to have). Strong time management and prioritization skills, with the ability to manage multiple accounts effectively. Proven experience working a book of business, driving engagement and growth through proactive account management. Highly goal-driven, with a strong bias for action and persistence in the face of challenges. Excellent communication and presentation skills, with the ability to engage effectively via phone, email, and in-person. Proficiency in CRM tools, particularly working with leads and opportunities (Salesforce experience is a plus). Fluency in French &amp; English. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.France Annual Pay Range€48.000&mdash;€56.000 EUR

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.Description Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join Set up in 2017 in Gurgaon, Airbnb Capability Center was established to service the global Airbnb community. We are a fast-growing, up-and-coming office and home to the most hospitable people you will ever meet! Our small and extremely capable team of Gurgaon-based colleagues strive to make the impossible happen for our inbound and outbound travelers within this big and diverse market. ACC is providing varied services under Community Support thereby providing world-class customer experience to our customers. Besides this, ACC is also building deep capabilities for different verticals like GSS, Finance Technology Group, Finance Shared Services, Analytics etc. Role Description - L5 Airbnb Experiences is a fast-paced and growing business unit focused on providing safe and quality experiences for travelers around the world. The Experiences Quality Reviewer will partner with the internal Scaled Operations team around quality and safety decision making. The ideal candidate will have strong attention to detail as well as a passion for marketplaces. Responsibilities Review experience content submitted by hosts via PDP’s and Videos based on Airbnb’s Quality and Safety policy guidelines Review photos submitted by the hosts and ability to make quick and accurate decisions Intake and absorb a category’s unique criteria &amp; DNA, ensuring a thorough understanding of all key components Utilize this category understanding towards the accurate application of tags to a large dataset of experiences Actively spot data trends, share insights and suggest workflow enhancements to drive simplifications &amp; optimizations Verify the documents e.g. license, insurance etc submitted by the hosts for specialized activities Review changes made to live Experiences to ensure the consistency in content quality on our platform Accurately review and respond to escalations &amp; real time queries raised by internal team Work closely with the market managers to cater to the host requirement in terms of modifying/updating the Evident requests Support critical partner review e.g. Olympics/Paralympics, Adapted Experiences &amp; other crucial campaigns&nbsp; Work on other Ad-Hoc tasks as per business needs Ensuring high accuracy around quality and safety inputs Work &amp; collaborate within a team environment across different geographies &nbsp; &nbsp; Minimum Qualifications Bachelor's Degree in any stream Strong attention to detail with high level of accuracy Ability to interpret and apply policy and QA standards Ability to quickly absorb training on product and tool functionality Ability to consistently meet expectations with regards to productivity for repetitive tasks Ability to take quick decisions Ability to recognize patterns and similarities in work and propose optimizations Strong interest in quality and user experience Strong grammar and punctuation skills Ability to work collaboratively and cross-functionally, across offices and timezones (24/7 with rotational week off, including working on weekends) Ability to thrive in a fast-moving and sometimes stressful environment Strong skills in Excel and Spreadsheet management Fluent English speaker with good vocabulary 3+ years of relevant work experience How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.&nbsp;&nbsp;India Annual Pay Range₹550,000&mdash;₹800,000 INR

Senior Operations Specialist, Hosting

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; The Revenue Forecasting team plays a central role in shaping Airbnb’s financial outlook by accurately forecasting global topline revenue and leading the company’s revenue planning process. We develop rigorous forecasts anchored in key business drivers, support company-wide reporting, and provide analytical guidance for strategic and operational decisions. In this role, you will partner with the business on growth, analytics, and strategy for Core Stays, collaborating closely with Finance and Data Science stakeholders to strengthen our forecasting processes and overall financial planning. In addition, you will support the Revenue Forecasting team during annual planning, long range planning, quarterly earnings, and monthly forecasting and reporting cycles. The Difference You Will Make: We are seeking a proactive individual who is excited to develop data-backed solutions that advance our revenue planning capabilities. This role will focus on Excel modeling, process enhancement, automation of data workflows, and building high-quality executive presentations. We’re looking for a self-starter with an entrepreneurial mindset, someone who can quickly understand the drivers of a rapidly growing business and communicate complex insights clearly to senior leaders, including Airbnb’s CFO and CBO. A Typical Day:&nbsp; Partner with Strategic Finance leaders and Data Scientists to improve forecast accuracy, enhance existing revenue models, and support the development of new financial forecasting frameworks. Collaborate with cross-functional partners, including Policy, Treasury, and Payments, to assess and quantify key risks and opportunities across the business. Develop and maintain reporting that defines, tracks, and monitors performance of forecasted metrics at a country-level granularity. Create presentations in Google Slides to communicate key trends and forecast performance, demonstrating strong judgment in identifying what matters and a willingness to dig into root causes. Support monthly and quarterly financial review cycles, ensuring high-quality analysis and timely deliverables. Deliver actionable insights through reporting and analytics, proactively identifying opportunities to enhance processes for greater accuracy, efficiency, speed, and accessibility. Your Expertise: 2+ years of experience in strategic finance, product analytics, business intelligence, management consulting, or investment banking. B.A. or B.S. from an accredited four-year college or university.&nbsp; Strong financial modeling skills and ability to perform complex analyses to uncover business drivers and generate insights. Proficiency in SQL with the ability to write, optimize, and interpret complex queries. Experience with Tableau and proficiency in Python or R is a significant plus. Strong communication skills, ability to work collaboratively with people at all levels of the organization and make actionable recommendations. Strong presentation and collaboration tools experience, including G Suite and Keynote. Highly organized, independent, and self-motivated; commitment to delivering consistently accurate and high-quality work products. Mission-driven, enthusiastic to learn and grow within the SFA organization; team-oriented with a positive attitude. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list &nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$95,000&mdash;$112,000 USD

Analyst, Revenue Forecasting

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.Airbnb a pris le jour en 2007 lorsque deux Hôtes ont accueilli trois invités dans leur maison de San Francisco, et compte depuis lors plus de 5 millions d'Hôtes qui ont accueilli plus d'un milliard d'invités dans presque tous les pays du monde. Chaque jour, les Hôtes proposent des séjours et des expériences uniques qui permettent aux invités de se connecter de manière plus authentique aux communautés. La communauté que vous rejoindrez :&nbsp; Airbnb est une entreprise portée par une mission : contribuer à créer un monde où chacun peut se sentir chez soi n'importe où. L'équipe AirCover soutient cette mission en défendant les hôtes et les voyageurs lorsque les choses tournent mal — souvent sous un examen minutieux et à des moments qui ont un impact matériel sur la confiance envers notre plateforme. Nous évoluons dans un environnement rapide aux enjeux élevés, où les décisions doivent être précises, opportunes et justifiables. Nous recherchons un leader résilient et hautement qualifié qui s'épanouit sous la pression et excelle dans la direction d'équipes lors d'escalades urgentes, sensibles et complexes. Ce leader est capable de gérer simultanément plusieurs dossiers à fort impact, de faire preuve d'un jugement sûr même lorsque les faits sont incomplets, et de maintenir une direction stable pour l'équipe et les parties prenantes de la haute direction. Vous agirez en tant que responsable opérationnel du rétablissement de service en l'absence du gestionnaire des opérations. Ce rôle exige une vision stratégique, une capacité exceptionnelle de gestion des parties prenantes et l'aptitude à bâtir et développer une équipe performante de spécialistes de l'escalade capables d'interagir avec la direction exécutive. La différence que vous ferez : Dans ce rôle, vous guiderez l'équipe de rétablissement de service pour offrir un soutien de premier ordre lors de nos escalades les plus sensibles et critiques. Vous gérerez les priorités concurrentes, naviguerez dans l'ambiguïté et veillerez à maintenir la rigueur, la cohérence et l'empathie, même sous pression. Vous aiderez à façonner la stratégie globale d'escalade d'AirCover tout en accompagnant l'équipe pour qu'elle devienne des intervenants de confiance dotés d'un grand sens du jugement. Une journée typique :&nbsp; Leadership d'équipe et opérations Assumer et gérer la stratégie de gestion des talents de bout en bout pour l'équipe : intégration, renforcement des capacités, rétroaction continue et gestion de la performance. Agir en tant que leader principal lors des moments de forte pression ou lorsque le gestionnaire des opérations est absent, assurant la continuité du service, du jugement et de la prise de décision. Instaurer une culture de responsabilité, de clarté des attentes et de discipline opérationnelle au sein de l'équipe. Stimuler une priorisation rapide, en aidant l'équipe à gérer plusieurs escalades urgentes tout en maintenant la qualité et le respect des protocoles. Créer et gérer des indicateurs de suivi pour assurer un service à la communauté de calibre mondial. Gestion des escalades et des dossiers Superviser le traitement des escalades complexes, sensibles et critiques comportant des risques pour la marque, juridiques, financiers ou de confiance. Être de garde, au besoin, pour l'intervention en cas d'incident. Servir de point d'escalade pour les spécialistes et les analystes lors d'escalades au niveau exécutif, d'incidents majeurs et d'escalades interfonctionnelles nécessitant une prise de décision rapide au niveau supérieur. Fournir un soutien direct pour les cas les plus difficiles, en garantissant la direction, la cohérence narrative et une atténuation rigoureuse des risques. Renforcer la capacité de l'équipe à gérer de manière autonome des tâches nécessitant un jugement élevé en créant des cadres de travail, des guides de procédures (playbooks) et des processus d'acheminement clairs. Gestion des parties prenantes et influence Établir des relations solides avec les partenaires de la haute direction dans les secteurs juridique, fraude et sécurité, politiques de la communauté, produit et opérations de marché. Communiquer efficacement avec les dirigeants, en synthétisant des informations complexes et en recommandant une voie à suivre claire dans des délais serrés. Influencer les partenaires interfonctionnels pour favoriser la résolution, débloquer des décisions clés et améliorer la préparation opérationnelle face aux risques émergents. Amélioration continue et impact stratégique Identifier les faiblesses systémiques dans les processus, les politiques et les outils, et mener des améliorations mesurables. Collaborer avec les équipes élargies d'AirCover et des opérations à grande échelle (Scaled Ops) pour définir les feuilles de route, renforcer les mesures de protection et affiner la gestion des escalades à enjeux élevés à l'échelle mondiale. Diriger ou contribuer à des projets interfonctionnels qui améliorent l'écosystème d'escalade de bout en bout. Votre expertise : 4 à 6 ans et plus d'expérience dans la direction d'équipes dans des environnements d'escalade à haute pression, de gestion de crise ou liés aux risques. Expérience confirmée de la gestion d'incidents dans un environnement au rythme rapide. Capacité démontrée à gérer simultanément plusieurs dossiers urgents et complexes sans sacrifier la qualité ou le jugement. Solides compétences en gestion de la performance et expérience dans le développement de spécialistes de l'escalade ou des risques de haut calibre. Compétences exceptionnelles en communication écrite et verbale, incluant la capacité de rédiger des récits destinés à la direction sous pression. Capacité prouvée à influencer et à aligner les parties prenantes de haut niveau, même lorsque les priorités ou les perspectives diffèrent. Grande capacité d'analyse et aisance à prendre des décisions dans des contextes ambigus et évolutifs. Fort jugement opérationnel et capacité à équilibrer l'atténuation des risques avec l'expérience client. Un style de leadership calme et posé qui apporte de la stabilité à l'équipe dans les moments de tension et de rapidité. L'expérience de l'embauche et de la gestion d'employés répartis mondialement est un atout. Votre emplacement : En raison de la nature de ce poste, le candidat retenu devra être basé au Canada pour pouvoir effectuer son travail. Actuellement, les employés peuvent être situés dans : la Colombie-Britannique, l’Ontario, le Québec, l’Alberta ou le Saskatchewan. Cette liste est continuellement mise à jour, veuillez vérifier avec nous si les provinces dans lesquelles vous vivez figurent sur la liste. Si votre poste est employé par une autre entité Airbnb, votre recruteur vous informera des provinces dans lesquelles vous êtes éligible pour travailler. Notre engagement envers l’inclusion et l’appartenance : Airbnb s'engage à travailler avec le vivier de talents le plus large possible. Nous pensons que la diversité des idées favorise l’innovation et l’engagement, et nous permet d’attirer des personnes créatives et de développer les meilleurs produits, services et solutions. Toutes les personnes qualifiées sont encouragées à postuler. Nous nous efforçons également de proposer un processus de candidature et d'entretien inclusif pour les personnes handicapées. Si vous êtes un candidat handicapé et avez besoin d'aménagements raisonnables pour soumettre une candidature, veuillez nous contacter à l'adresse : reasonableaccommodations@airbnb.com. Veuillez inclure votre nom complet, le poste pour lequel vous postulez et les aménagements nécessaires pour vous aider dans le processus de recrutement.&nbsp; Nous vous demandons de nous contacter uniquement si vous êtes un candidat dont le handicap vous empêche de remplir notre candidature en ligne. Nous utilisons des outils automatisés pour aider notre équipe de recrutement à examiner efficacement un grand nombre de candidatures. Toutes les décisions finales d’embauche sont prises par une personne humaine. Ce poste correspond à un poste vacant au sein de l'organisation.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.Canada Annual Pay Range$82,000&mdash;$96,000 CAD

Chef d'équipe, Rétablissement de service

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community you will join: Our Supply Team is growing, and we want you to be part of it! As a Market Associate, you will play a crucial role in the retention, growth, and optimization of host entrepreneurs and rising hosts in your assigned territory. These hosts can&nbsp; You will focus on building strong relationships with these hosts, helping them optimize their listings, improve pricing strategies, and enhance their overall success on Airbnb.&nbsp; The difference you will make: As a Market Associate, you will be responsible for the retention and growth of long-tail Hosts in an assigned territory. You will establish and nurture business relationships with emerging professional host accounts by suggesting and supporting strategic initiatives that drive their success on Airbnb. These initiatives will include supply optimization, pricing optimization, host recruitment, and platform education. In addition, as these Hosts successfully grow on the platform, it will be imperative that you help them maintain best-in-class hospitality standards for an excellent guest experience. Beyond one-to-one account management responsibilities, you’ll also support Market Managers on your team to deliver one-to-many education programs, such as webinars and scaled e-mail communication. Ultimately, this team will be responsible for helping long-tail Hosts thrive on Airbnb. A typical day:&nbsp; Manage a book of business consisting of host entrepreneurs and rising hosts, ensuring their retention, growth, and optimization on Airbnb. Conduct one-on-one optimization and onboarding conversations, providing strategic recommendations on pricing, availability, and listing quality. Secure availability over high compression dates, ensuring hosts maximize their revenue potential. Educate hosts on product updates and policy changes, while channeling their feedback to internal teams. Respond to host inquiries and provide timely, high-quality support to improve their experience on the platform. Analyze performance data to identify trends and take action on opportunities that drive increased bookings and host success. Develop long-lasting relationships with hosts, ensuring they receive ongoing support tailored to their needs. Your expertise:&nbsp; 3+ years of experience in new sales, account management, or partner support. 2+ years of hospitality/travel industry experience (nice to have). Strong time management and prioritization skills, with the ability to manage multiple accounts effectively. Proven experience working a book of business, driving engagement and growth through proactive account management. Highly goal-driven, with a strong bias for action and persistence in the face of challenges. Excellent communication and presentation skills, with the ability to engage effectively via phone, email, and in-person. Proficiency in CRM tools, particularly working with leads and opportunities (Salesforce experience is a plus). Fluency in English, Italian and Croatian (mandatory).&nbsp; Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.How We'll Take Care of You: The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, benefits, and Employee Travel Credits.Italy Annual Pay Range€40.000&mdash;€46.000 EUR

Market Associate (Croatian & Italian Speaking)

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community you will join: Our Supply Team is growing, and we want you to be part of it! As a Market Associate, you will play a crucial role in the retention, growth, and optimization of host entrepreneurs and rising hosts in your assigned territory. These hosts can&nbsp; You will focus on building strong relationships with these hosts, helping them optimize their listings, improve pricing strategies, and enhance their overall success on Airbnb.&nbsp; The difference you will make: As a Market Associate, you will be responsible for the retention and growth of long-tail Hosts in an assigned territory. You will establish and nurture business relationships with emerging professional host accounts by suggesting and supporting strategic initiatives that drive their success on Airbnb. These initiatives will include supply optimization, pricing optimization, host recruitment, and platform education. In addition, as these Hosts successfully grow on the platform, it will be imperative that you help them maintain best-in-class hospitality standards for an excellent guest experience. Beyond one-to-one account management responsibilities, you’ll also support Market Managers on your team to deliver one-to-many education programs, such as webinars and scaled e-mail communication. Ultimately, this team will be responsible for helping long-tail Hosts thrive on Airbnb. A typical day:&nbsp; Manage a book of business consisting of host entrepreneurs and rising hosts, ensuring their retention, growth, and optimization on Airbnb. Conduct one-on-one optimization and onboarding conversations, providing strategic recommendations on pricing, availability, and listing quality. Secure availability over high compression dates, ensuring hosts maximize their revenue potential. Educate hosts on product updates and policy changes, while channeling their feedback to internal teams. Respond to host inquiries and provide timely, high-quality support to improve their experience on the platform. Analyze performance data to identify trends and take action on opportunities that drive increased bookings and host success. Develop long-lasting relationships with hosts, ensuring they receive ongoing support tailored to their needs. Your expertise:&nbsp; 3+ years of experience in new sales, account management, or partner support. 2+ years of hospitality/travel industry experience (nice to have). Strong time management and prioritization skills, with the ability to manage multiple accounts effectively. Proven experience working a book of business, driving engagement and growth through proactive account management. Highly goal-driven, with a strong bias for action and persistence in the face of challenges. Excellent communication and presentation skills, with the ability to engage effectively via phone, email, and in-person. Proficiency in CRM tools, particularly working with leads and opportunities (Salesforce experience is a plus). Fluency in English &amp; Italian (mandatory).&nbsp; Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.How We'll Take Care of You: The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, benefits, and Employee Travel Credits.Italy Annual Pay Range€40.000&mdash;€46.000 EUR

Market Associate (Italian Speaking)

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.Airbnb a pris le jour en 2007 lorsque deux Hôtes ont accueilli trois invités dans leur maison de San Francisco, et compte depuis lors plus de 4 millions d'Hôtes qui ont accueilli plus d'un milliard d'invités dans presque tous les pays du monde. Chaque jour, les Hôtes proposent des séjours et des expériences uniques qui permettent aux invités de se connecter de manière plus authentique aux communautés.En raison de la nature de ce poste, le candidat retenu devra être basé au Canada pour pouvoir effectuer son travail. Actuellement, les employés peuvent être situés dans : la Colombie-Britannique, l’Ontario, le Québec, l’Alberta ou le Saskatchewan. Cette liste est continuellement mise à jour, veuillez vérifier avec nous si les provinces dans lesquelles vous vivez figurent sur la liste. Si votre poste est employé par une autre entité Airbnb, votre recruteur vous informera des provinces dans lesquelles vous êtes éligible pour travailler. La communauté qui vous attend Airbnb est à la recherche d'un ou d'une responsable des partenariats stratégiques et du développement commercial pour le Canada , qui relèvera de la direction nationale au Canada. Ce rôle nécessite une présence au bureau à [?]. Dans ce rôle, vous dirigerez le mandat des partenariats commerciaux stratégiques sur le territoire et collaborerez étroitement avec les fonctions commerciales, d'approvisionnement, de marketing des produits, financières et juridiques à travers le Canada, les bureaux régionaux et le siège social à San&nbsp;Francisco.&nbsp; Votre contribution Le ou la responsable du développement commercial pour Airbnb Canada dirige les partenariats commerciaux et les activités de développement commercial sur le territoire. Ce rôle relève directement de la direction nationale. Journée type Identifier les occasions d'établir des partenariats et des activités de développement commercial qui soutiennent nos objectifs commerciaux.&nbsp; Établir et maintenir des partenariats à l'échelle locale. Recueillir les besoins de tous les domaines d'activité qui pourraient être comblés ou amplifiés par des partenaires pour atteindre des objectifs plus larges à l'échelle du pays et de l'entreprise. S'assurer que les partenariats et les activités de développement commercial sont coordonnés dans tous les domaines d'activité. Évaluer les avantages financiers et stratégiques des partenariats potentiels. Développer une compréhension claire du paysage concurrentiel pour nos entreprises. Établir et maintenir des relations avec des partenaires potentiels et des occasions de collaboration. Gérer et engager les partenariats actuels sur le marché. Votre expertise De 10 à 12&nbsp;ans d'expérience en partenariats stratégiques, en développement d'entreprise ou dans un domaine connexe. Essentiel&nbsp;: Capacités à établir des relations et à négocier avec des parties prenantes externes. Maintenir l'engagement de l'écosystème de partenaires actuel. Superpouvoir&nbsp;: capacité à développer des stratégies de croissance axées à la fois sur le gain financier et le développement de produits.&nbsp; Obsession pour la croissance. Sens aigu des affaires pour mener des études de marché approfondies et anticiper les besoins en matière de produits et d'activités commerciales. Idéal&nbsp;: Expérience dans des rôles de conseil, de marketing, de finance ou de développement commercial. Capacité à établir des relations et à influencer les parties prenantes internes, et à établir des relations externes à long terme avec des partenaires nouveaux et existants. Solides compétences en matière de stratégie et de pensée critique, et capacité à faire des liens et à élaborer des propositions et des solutions de manière proactive. Équilibre entre créativité et logique; capacité à décomposer les problèmes et à les restructurer de manière ingénieuse. Capacité à collaborer efficacement avec nos équipes financières et juridiques pour assurer le respect des budgets et des règles et directives établies par la loi. Solides compétences en gestion de projet et en organisation. La personne retenue sera un exemple d'hôte par excellence, capable de faire preuve de discernement et de nuance dans l'accomplissement de ses tâches pour le compte de la direction nationale, sans abuser de l'autorité conférée par le rôle. Capacité à composer avec une complexité extrême. La capacité de travailler dans les deux langues officielles est considérée comme un atout. Capacité à utiliser le modèle mondial de mise en marché et à le localiser pour le rendre plus pertinent pour le marché canadien. Collaborateurs clés&nbsp;: partenariat/développement commercial, affaires, approvisionnement, marketing, communications, finances et juridique. Notre engagement envers l’inclusion et l’appartenance : Airbnb s'engage à travailler avec le vivier de talents le plus large possible. Nous pensons que la diversité des idées favorise l’innovation et l’engagement, et nous permet d’attirer des personnes créatives et de développer les meilleurs produits, services et solutions. Toutes les personnes qualifiées sont encouragées à postuler. Nous nous efforçons également de proposer un processus de candidature et d'entretien inclusif pour les personnes handicapées. Si vous êtes un candidat handicapé et avez besoin d'aménagements raisonnables pour soumettre une candidature, veuillez nous contacter à l'adresse : raisonnableaccommodations@airbnb.com. Veuillez inclure votre nom complet, le poste pour lequel vous postulez et les aménagements nécessaires pour vous aider dans le processus de recrutement.&nbsp; Nous vous demandons de nous contacter uniquement si vous êtes un candidat dont le handicap vous empêche de remplir notre candidature en ligne. Nous utilisons des outils automatisés pour aider notre équipe de recrutement à examiner efficacement un grand nombre de candidatures. Toutes les décisions finales d’embauche sont prises par une personne humaine. Ce poste est nouvellement créé et ne remplace ni ne pourvoit un poste existant.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.Canada Annual Pay Range$134,000&mdash;$167,000 CAD

Responsable des partenariats stratégiques

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; This role is part of the Key Accounts team at Airbnb who manages the partner relationships with our largest Supply Enterprises &amp; API connectivity software partners. The Difference You Will Make: We are looking for an experienced and proactive Senior Connectivity Partner Manager to accelerate our API Connectivity Partnerships. As a member of the Key Accounts team, you will be managing partner relationships with strategic supply partners, including distribution software companies and other IT solutions for Airbnb’s accommodation partners in APAC. You will be responsible for prospecting, contracting, on-boarding and optimizing strategic partnerships to accelerate growth and performance on both sides. You will be reporting to the Regional Key Accounts Lead in APAC. A Typical Day: Own a portfolio of Airbnb’s key partners and act as the key representative for these partners.&nbsp; Execute a global win-win strategy for your portfolio that drives value to all parties and positions Airbnb as a top strategic partner across all distribution channels.&nbsp; Develop strong and trusting relationships with executives and decision makers/key influencers within your API customers portfolio, ensure that the partnership is held to the highest industry standards and that commercial agreements as well as service-level agreements (SLAs) are met. Analyze data and utilize data-driven recommendations to identify and action on strategic growth opportunities. Prospect, onboard and optimize new API partners (technical integration, onboarding and growth of hosts/listings). Work with quarterly goals, measure success against performance KPIs, feature adoption and supply acquisition growth targets. Develop a deep understanding of the technical integrations of various software partners so that you can provide the right support to your clients. Build close working relationships with internal stakeholders (Product, Tech Support, Regional Sales, Revenue Operations, Legal) to influence their roadmaps and ensure that their teams provide support for key partners to unlock growth opportunities. Educate clients on our product roadmap, and all significant product changes to accelerate feature adoption with the aim to excel our mutual guest experience. Conduct regular business reviews, QBRs and formal presentations for internal and external purposes. Develop deep knowledge of your assigned clients’ business and become the go-to source for information for internal and external stakeholders relating to market dynamics and business needs across your territory.&nbsp; Represent Airbnb in external meetings and industry events, specifically engaging with our community of Chinese-speaking hosts. Your Expertise: 10+ years of professional experience in Connectivity and/or Partnership / Key Accounts Management role at a global technology or tech hospitality company. World-class account management experience with a strong track record of successfully growing a book of business/geographic area and building successful client relationships. Experience in the hospitality technology space, knowledge of OTA specifications, and experience with API integrations strongly preferred. Experience developing and executing sales and marketing initiatives in collaboration with external partners. Experience in analyzing, structuring and negotiating complex deals that align across multiple business units. Extremely data driven in the decision-making process to drive timely, impactful and accurate actions. Experience working cross-functionally with product, tech, legal, marketing, sales operations and enablement teams. Ability to manage complex projects and multi-task with excellent organizational skills, in a fast-paced, dynamic and ever changing startup environment. Strong executive presence and the ability to effectively influence and present to top leaders internally and within the industry. Local knowledge - you must have solid operating experience in APAC and experience collaborating with partners located in China. Must be fluent in verbal/written communication and presentation skills in Chinese (Mandarin) and English. Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. &nbsp;

Senior Connectivity Partner Manager (Mandarin speaking)

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.This opportunity is offered as a 12-month fixed-term contract. The Community You Will Join: Every day, Airbnb hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Since our founding, more than 5 million hosts have welcomed over 1.5 billion guest arrivals in almost every country across the globe. The Supply organization plays a pivotal role in driving the company’s growth and expansion efforts worldwide. This team recruits and develops Airbnb’s global supply of high-quality stays, Experiences, and Services. With this focus on quality supply and international expansion, the team is leading the way for Airbnb’s continued growth and facilitation of millions more host and guest connections. The Difference You Will Make: As a Senior Market Manager, you will be focused on bringing differentiated service products to life through acquiring untapped, unique supply in the services market to provide positive experiences for Guests and Hosts in your assigned territory. Focusing on these responsibilities, you will build Airbnb’s strong market presence in your assigned territory by collaborating with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success, including acquisition strategy development, generating and converting supply leads, maintaining the experience quality, nurturing strategic relationships with hosts, as well as creating them from scratch. You will help develop and iterate scalable localized supply management strategies for both developed and highly competed market destinations and nascent and relatively untapped new markets ultimately ensuring our long-term market success. A Typical Day:&nbsp; Build and manage partner relationships within assigned territory, with a strong emphasis on in-person relationships Proven ability to handle operational complexity and ability to maximize the impact of resources Directly manage top-tier accounts to meet and exceed quarterly/annual sales goals Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to increase sales Prospect and onboard new, high-quality supply in your assigned geography Maintain a baseline understanding of the technical integration of various software partners to provide the appropriate support to your clients Develop deep knowledge of Services partners and become the go-to source for all information relating to relevant market trends and market dynamics Work across Airbnb internal teams, including country managers, regional teams, and business Engage with strategic B2B partners to build long-term relationships&nbsp; Anticipate barriers, market shifts and trends, and lead proactive solution development; apply critical thinking to recommend standards and operating strategies that mitigate risk and propel growth given resource requirements. Hold regular optimization calls and business reviews with your partners Your Expertise:&nbsp; 8+ years of relevant experience Exceptional ability to organize, lead and meticulously execute on large-scale projects with company-wide impact Operates with a growth mindset and has a very strong bias for action Interprets internal or external business issues and recommends best practices for the larger team and a strategic portfolio across distinct and varying market stages Ability to influence product, policy, and other cross functional stakeholders&nbsp; Navigates and overcomes organizational barriers by establishing trust, influencing decision-making, and bringing together diverse perspectives to drive alignment and progress Comfortable and skilled at regularly interfacing with&nbsp; senior management (Director, Regional Director)&nbsp; Utilizes knowledge of key business drivers and the factors to drive results Executes flawlessly and autonomously Proven ability to handle operational complexity and ability to maximize the impact of resources Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is monthly, is subject to change and may be modified in the future. This role may also be eligible for bonus, benefits, and Employee Travel Credits.Mexico Monthly Pay Range$100,000&mdash;$125,000 MXN

Senior Market Manager, Services

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; Airbnb CS team are on an exciting journey to support our growing community of Guests and Host across the globe. Our mission is to support our 100 million lifetime guests and over 3 million listings by ensuring that the right channel is available at the right time to enable our guests and hosts to have a seamless omni - channel experience. The Difference You Will Make: This role within the Channel Performance and Optimization team will play a part in supporting the strategic direction of the team. It will also support a number of key deliverables for the team and on behalf of the overall business whilst supporting all tactical changes being made to our routing rules and queue / skills configuration.&nbsp; The ideal candidate will be analytical, highly organized, and an excellent communicator and will have experience working as a Genesys administrator or contact routing administrator and have a full understanding of routing configuration and routing rules. They will have a good understanding of customer experience and customer experience technologies across all channels, Phone, IVR, Chat, Email and Social and how technology is utilized to deliver effective customer journeys. They will bring thought leadership and utilize data to define the path forward across all channels ensuring a smooth and seamless experience for all guests and hosts. A Typical Day:&nbsp; Collaborate with technical teams to drive optimization of the routing rules and flows to ensure optimum customer experience and business efficiency&nbsp; Collaborate with technical teams and product managers to drive requirements &amp; strategy for customer contact channels Maintain industry knowledge of current &amp; evolving technologies for channel routing and optimization.&nbsp; Define and drive routing prioritization including hours of coverage, overflows and service level protection. Work closely and collaboratively with CS operations and engineering teams to ensure reliable operations and SLAs are met or exceeded&nbsp; Establish and support the ongoing process for real time updates to channel&nbsp; routing including updates to routing messages and announcements to cover all emergency situations and coordinate delivery through our real time teams. Queue management maintenance and updates Support project teams in creating new routing flows, routing rules and agent permissions. Supports movement of work types between in house and partner operations by delivering changes to routing and routing rules. Actively support tactical changes during backlog situations with overflow routing, concurrency settings and conditional group routing ring timeouts. Work with the team and stakeholders across CS, Product and Engineering to ensure we are optimizing our contact routing. Support and consult on development of channel performance dashboards and alarms Execution of roadmaps and plans for contact channels to support the business and collaboration with other areas of the business for prioritization within the overall roadmap Your Expertise: Strong technical CS experience in large scale operations 3+ years experience in similar role supporting channel routing, rules and configuration Experience as a Genesys administrator is a plus.&nbsp; Bachelor's degree ideally in a business discipline Exceptional collaboration, partnership and influencing skills with the ability to work in a global environment across multiple locations and time zones&nbsp; Demonstrated interpersonal skills to interface well with operations and business partners at all levels Outstanding written and verbal communication ability to a diverse stakeholder audience, including a global team of C-level executives, product, and technical stakeholders Strong customer engagement and relationship management skills Comfortable in an ambiguous matrixed organisation Strategic platform and system thinker who can balance big picture strategy with detailed, flawless execution Creativity and ability to work independently with limited guidance with proven ability to create structures and develop operational concepts High tolerance for ambiguity and ability to perform under pressure to meet deadlines Self-motivated and driven, used to being in a fast-paced environment Analytical -&nbsp; ability to tell a story with data and metrics, well developed problem solving and analytical skills , strong attention to detail Your Location: This position is US - Remote Eligible on the east coast time zone. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list &nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$100,000&mdash;$115,000 USD

Senior Routing & Channel Optimization Coordinator

Senior Software Engineer, Search Input

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: Global Tax Engineering at Airbnb solves some of the most challenging and unique problems faced by our business. We are composed of multiple, highly skilled teams of engineers that own Guest and Host facing product experiences and backend systems that unlock and protect Airbnb’s ability to operate across the vast number of jurisdictions around the world.&nbsp; Work on launching and expanding our protection products across global markets. Deliver on a strategic, multi-year platform roadmap and global rollout.&nbsp; Collaborate with product, engineering, data science, data engineering, and numerous platform teams within Airbnb. Communicate clearly in technical documents/artifacts with detailed technical solution while highlighting benefits, risks and tradeoffs considered As a Senior Software Engineer, you will help us meet this challenge with innovative solutions that enable business agility, efficiency, and accuracy. You are eager to understand complex systems top to bottom and thrive working across technologies and codebases. In addition, you will excel at solving a range of complex problems, developing end-to-end features, and strengthening your domain knowledge over time. A Typical Day:&nbsp; Build microservices, APIs to drive platform integrations across web and mobile platforms Collaborate with cross-functional teams to build interfaces and systems that can evolve to meet critical business needs Build our platforms--infrastructure, applications and tools, and gain expertise in distributed systems, large compute clusters and petabyte-scale storage infrastructure Be part of an impactful team working on scaling distributed applications in a highly-available 24x7 environment, make architectural trade-offs applying design patterns and disciplined execution Partner with other engineering teams in Airbnb to serve our users holistically. Your Expertise: Bachelor’s degree BTech or BE, or equivalent technical qualification 7+ years industry experience Strong coding, data structures and algorithm experience using Java or Kotlin Exposure to architectural patterns of a high-scale web applications, such as well-designed APIs, data pipelines Experience or desire to work collaboratively in cross-functional teams with design, product and data science partners Excellent communication and collaboration skills and the ability to work well within engineering organization and cross functions. Your Location: Position is completely Remote - India

Senior Software Engineer, Tax Platform

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the Airbnb community as a CS Specialist, Premium Support. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service in both English and Korean, spoken and written. This is a full time position based in Japan.&nbsp; The Difference You Will Make: The CS Specialist, Premium Support functions on the front line interacting directly with both customers &amp; internal stakeholders. As a CS Specialist, Premium Support, you will be responsible for providing end-to-end support to key members of our community, including but not limited to the Luxury segment. You will primarily take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way. CS Specialist, Premium Support needs strong communication skills in English and Portuguese, problem-solving abilities, and customer service expertise. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality. As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs. A Typical Day:&nbsp; The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed. Complex case management: Provide the highest level of service to our community in each and every case Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including but not limited to livechat, social platforms, messaging, and directly through the phone Take end-to-end ownership of all assigned cases: ensuring a complete final resolution (or settlement, final decision, etc) is reached based on workflows &amp; management guidelines, fostering the relationship with our users along the way, and escalating accurately to other teams when appropriate Demonstrate ownership mentality &amp; good judgment as well as skill to question, adapt, and deviate from the workflow when needed only through management approval Be highly receptive to feedback from Management and Quality, and quickly adopt behaviors to improve the quality of your work&nbsp; Understands multiple perspectives on a topic or situation, and able to evaluate and present multiple options for addressing a problem Can be brought to engage more with senior stakeholders and to collaborate cross-functionally, with help from management Combining efficiency with bespoke quality:&nbsp;Provide personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention Displays an ability to handle a larger volume of cases without negatively impacting the quality of the interaction &amp; the resolution Proactively anticipate and identify opportunities to enhance the user experience, and with the support of management, offers tailored solutions and recommendations that go above and beyond their expectations, and ensuring a seamless and memorable experience throughout their interactions with Airbnb Resolve user issues quickly and to a high level of mutual satisfaction, considering specific context and circumstances Personalize communications to users, demonstrating the highest hospitality standards Participating in your team’s improvement:&nbsp; Leverage your functional operational knowledge to proactively support the team success Provide insights about community experience and continuous improvement opportunities to your Management Help document ways of working, best practices, and the norms for your service(s) as requested by management Provides technical/functional/SME to less experienced members of the team. Shares ideas to improve processes and ways of working Willing to take on various tasks and responsibilities as needed (including moving teams) and&nbsp; showing openness to new challenges and a proactive approach to work. Stakeholder engagement:&nbsp;You have gained the trust of internal &amp; external stakeholders through effective relationship management and delivering results Displays flexibility, openness and approachability when resolving issues Understands key drivers of your function and how they relate to one another, as well as the business impact of those metrics You are on-call to handle emergency situations in the evenings &amp; weekends Your Expertise: 3+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts Hospitality experience is a plus, in particular working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred. &nbsp; Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly. Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs. Very good verbal and written communication skills for providing exceptional customer service to guests/hosts &amp; engage with stakeholders. Active listening skills to understand guest needs and provide personalized recommendations and assistance. Empathy and patience in dealing with customers, especially in high-pressure situations. Ability to organize a high volume of work, multitask &amp; prioritize, and to work within prescribed schedules including breaks, lunches, and training time. Passion for delivering exceptional customer service and setting a high bar. Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively. Ability to adapt to new tasks and responsibilities as needed. Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments. Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team. Good computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools. Language proficiency in English and Japanese, written and spoken, other languages are a plus. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

Specialist, Premium Support (Japanese)

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the Airbnb community as a CS Specialist, Premium Support. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service in both English and Korean, spoken and written. This is a full time position based in South Korea.&nbsp; The Difference You Will Make: The CS Specialist, Premium Support functions on the front line interacting directly with both customers &amp; internal stakeholders. As a CS Specialist, Premium Support, you will be responsible for providing end-to-end support to key members of our community, including but not limited to the Luxury segment. You will primarily take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way. CS Specialist, Premium Support needs strong communication skills in English and Portuguese, problem-solving abilities, and customer service expertise. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality. As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs. A Typical Day:&nbsp; The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed. Complex case management: Provide the highest level of service to our community in each and every case Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including but not limited to livechat, social platforms, messaging, and directly through the phone Take end-to-end ownership of all assigned cases: ensuring a complete final resolution (or settlement, final decision, etc) is reached based on workflows &amp; management guidelines, fostering the relationship with our users along the way, and escalating accurately to other teams when appropriate Demonstrate ownership mentality &amp; good judgment as well as skill to question, adapt, and deviate from the workflow when needed only through management approval Be highly receptive to feedback from Management and Quality, and quickly adopt behaviors to improve the quality of your work&nbsp; Understands multiple perspectives on a topic or situation, and able to evaluate and present multiple options for addressing a problem Can be brought to engage more with senior stakeholders and to collaborate cross-functionally, with help from management Combining efficiency with bespoke quality:&nbsp;Provide personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention Displays an ability to handle a larger volume of cases without negatively impacting the quality of the interaction &amp; the resolution Proactively anticipate and identify opportunities to enhance the user experience, and with the support of management, offers tailored solutions and recommendations that go above and beyond their expectations, and ensuring a seamless and memorable experience throughout their interactions with Airbnb Resolve user issues quickly and to a high level of mutual satisfaction, considering specific context and circumstances Personalize communications to users, demonstrating the highest hospitality standards Participating in your team’s improvement:&nbsp; Leverage your functional operational knowledge to proactively support the team success Provide insights about community experience and continuous improvement opportunities to your Management Help document ways of working, best practices, and the norms for your service(s) as requested by management Provides technical/functional/SME to less experienced members of the team. Shares ideas to improve processes and ways of working Willing to take on various tasks and responsibilities as needed (including moving teams) and&nbsp; showing openness to new challenges and a proactive approach to work. Stakeholder engagement:&nbsp;You have gained the trust of internal &amp; external stakeholders through effective relationship management and delivering results Displays flexibility, openness and approachability when resolving issues Understands key drivers of your function and how they relate to one another, as well as the business impact of those metrics You are on-call to handle emergency situations in the evenings &amp; weekends Your Expertise: 3+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts Hospitality experience is a plus, in particular working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred. &nbsp; Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly. Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs. Very good verbal and written communication skills for providing exceptional customer service to guests/hosts &amp; engage with stakeholders. Active listening skills to understand guest needs and provide personalized recommendations and assistance. Empathy and patience in dealing with customers, especially in high-pressure situations. Ability to organize a high volume of work, multitask &amp; prioritize, and to work within prescribed schedules including breaks, lunches, and training time. Passion for delivering exceptional customer service and setting a high bar. Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively. Ability to adapt to new tasks and responsibilities as needed. Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments. Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team. Good computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools. Language proficiency in English and Korean, written and spoken, other languages are a plus. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

Specialist, Premium Support (Korean)

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the Airbnb community as a CS Specialist, Premium Support. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service in both English and Mandarin, spoken and written. This is a full time position based in Japan.&nbsp; The Difference You Will Make: The CS Specialist, Premium Support functions on the front line interacting directly with both customers &amp; internal stakeholders. As a CS Specialist, Premium Support, you will be responsible for providing end-to-end support to key members of our community, including but not limited to the Luxury segment. You will primarily take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way. CS Specialist, Premium Support needs strong communication skills in English and Portuguese, problem-solving abilities, and customer service expertise. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality. As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs. A Typical Day:&nbsp; The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed. Complex case management: Provide the highest level of service to our community in each and every case Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including but not limited to livechat, social platforms, messaging, and directly through the phone Take end-to-end ownership of all assigned cases: ensuring a complete final resolution (or settlement, final decision, etc) is reached based on workflows &amp; management guidelines, fostering the relationship with our users along the way, and escalating accurately to other teams when appropriate Demonstrate ownership mentality &amp; good judgment as well as skill to question, adapt, and deviate from the workflow when needed only through management approval Be highly receptive to feedback from Management and Quality, and quickly adopt behaviors to improve the quality of your work&nbsp; Understands multiple perspectives on a topic or situation, and able to evaluate and present multiple options for addressing a problem Can be brought to engage more with senior stakeholders and to collaborate cross-functionally, with help from management Combining efficiency with bespoke quality:&nbsp;Provide personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention Displays an ability to handle a larger volume of cases without negatively impacting the quality of the interaction &amp; the resolution Proactively anticipate and identify opportunities to enhance the user experience, and with the support of management, offers tailored solutions and recommendations that go above and beyond their expectations, and ensuring a seamless and memorable experience throughout their interactions with Airbnb Resolve user issues quickly and to a high level of mutual satisfaction, considering specific context and circumstances Personalize communications to users, demonstrating the highest hospitality standards Participating in your team’s improvement:&nbsp; Leverage your functional operational knowledge to proactively support the team success Provide insights about community experience and continuous improvement opportunities to your Management Help document ways of working, best practices, and the norms for your service(s) as requested by management Provides technical/functional/SME to less experienced members of the team. Shares ideas to improve processes and ways of working Willing to take on various tasks and responsibilities as needed (including moving teams) and&nbsp; showing openness to new challenges and a proactive approach to work. Stakeholder engagement:&nbsp;You have gained the trust of internal &amp; external stakeholders through effective relationship management and delivering results Displays flexibility, openness and approachability when resolving issues Understands key drivers of your function and how they relate to one another, as well as the business impact of those metrics You are on-call to handle emergency situations in the evenings &amp; weekends Your Expertise: 3+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts Hospitality experience is a plus, in particular working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred. &nbsp; Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly. Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs. Very good verbal and written communication skills for providing exceptional customer service to guests/hosts &amp; engage with stakeholders. Active listening skills to understand guest needs and provide personalized recommendations and assistance. Empathy and patience in dealing with customers, especially in high-pressure situations. Ability to organize a high volume of work, multitask &amp; prioritize, and to work within prescribed schedules including breaks, lunches, and training time. Passion for delivering exceptional customer service and setting a high bar. Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively. Ability to adapt to new tasks and responsibilities as needed. Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments. Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team. Good computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools. Language proficiency in English and Mandarin, written and spoken, other languages are a plus. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join Airbnb is seeking a Strategic Partnerships &amp; Business Development Lead for Canada, reporting to the Country Manager,&nbsp; Canada. This role requires office presence in Montreal, Canada.&nbsp; In this role, you will lead the strategic business partnerships mandate in the territory and collaborate closely with the Business, Supply, Product Marketing, Finance and Legal functions across Canada, regional offices and Headquarters in San Francisco.&nbsp; The Difference You Will Make The Business Development Lead for Airbnb Canada leads business partnerships and business development activities in the territory. This role reports directly to the Country Manager. A Typical Day Identifies opportunities for establishing partnerships and business development activities that support our business goals.&nbsp; Establishes and maintains partnerships at local level. Sources input of needs from all business areas that could possibly be filled or amplified by partners to drive broader country and company goals Ensures partnerships and business development activities are coordinated across all business areas. Evaluates the financial and strategic benefits of potential partnerships. Develop a clear understanding of the competitive landscape for our businesses. Build and maintain relationships with potential partners and collaboration opportunities. Manages and engages current partnerships in the market. Your Expertise 10-12 years of experience in strategic partnerships, business development or related field Critical: Relationship building and negotiation capabilities with external executive stakeholders Maintain engagement of current partner ecosystem Superpower: able to develop growth strategies focused both on financial gain and product development.&nbsp; Growth obsessed Deep business acumen to conduct extensive market research and anticipate product and business needs Ideal: Prior experience in Consulting, Marketing, Finance, or Business Development roles. Ability to build relationships and influence internal executive stakeholders and build long-term external relationships with new and existing partners. Strong strategic and critical thinking skills - ability to connect dots and proactively develop proposals and solutions Equal parts right brain and left brain; able to disassemble problems and rebuild them creatively Able to effectively partner with our finance and legal teams to ensure adherence to budgets and law-established rules and guidelines Strong project management and organization skills Successful candidate will be an ultimate host who is able to use judgment and nuance in getting things done on behalf of the Country Manager without overusing the authority endowed in the role. Able to deal with massive complexity Ability to work in both official languages is considered a nice to have Ability to take global GTM template and localize to make most relevant to the Canadian market Key Collaborators: Partnership/BD, Business, Supply, Marketing, Comms, Finance, and Legal. Your Location: This position is Canada - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a province where Airbnb Canada, Inc. has a registered entity. Currently we can hire in the following provinces: Ontario, British Columbia, Quebec, and Saskatchewan. This list is continuously evolving, so please check back with your recruiter on what provinces you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. We use automated tools to help our recruiting team efficiently screen a large volume of applications. All final hiring decisions are made by a human reviewer.&nbsp; This role is newly created and does not replace or backfill an existing position.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.Canada Annual Pay Range$134,000&mdash;$167,000 CAD

Strategic Partnership Lead

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; The Experiences Global Growth and New Initiatives Team is the central engine for scaling Airbnb's Experiences business globally, serving as a multidisciplinary team that develops innovative strategies, scales successful initiatives, and establishes a unified framework for growth. A key part of the team's scope includes owning demand strategy and business growth globally as well as for a defined set of priority markets, leading select global cross-functional programs, and leveraging strong analytical skills to translate data-driven insights into actionable operational plans for maximum business impact and efficient scale. We act as the global nerve center, ensuring organizational alignment and the conversion of successful experiments into globally scalable programs. The Difference You Will Make: As a Strategy and Business Growth Lead, you will play a pivotal role in driving strategic business growth initiatives for Airbnb’s Experiences business, with ownership over demand strategy for priority markets and select global cross-functional programs.You will be responsible for co-developing and executing innovative strategies that align cross-functional teams, enabling rapid growth and ensuring the highest quality experiences for our guests and hosts worldwide. Your attention to detail, strong analytical skills, and ability to manage multiple priorities will be crucial to your success in this role. You will own demand strategy and business growth for a defined set of priority markets, and lead select global cross-functional programs that improve how guests discover and book experiences. A Typical Day:&nbsp; Strategic Leadership: Develop and implement strategic plans that drive growth for Airbnb's Experiences business. Navigate and address market and category-specific challenges and opportunities, and work to prioritize across many different lenses. Ownership of Business Growth: You will be the DRI for driving demand for the Experiences business, both for a selection of key markets, as well as how those markets play into the global business. Cross-functional Alignment: Collaborate with cross-functional teams, including product management, finance, marketing, community, communications, sales operations, and supply, to achieve shared objectives that deliver meaningful business results. Operational Excellence: Leverage your analytical skills to translate data-driven insights into actionable operational plans that enhance the performance of our experiences business, and build efficiency into our systems. Stakeholder Engagement: Build and maintain strong relationships with internal and external stakeholders. Serve as a trusted advisor by translating complex data and market dynamics into clear recommendations and business context. Innovation &amp; Growth: Own and influence the business outcomes of this high-growth area, strategically planning for the next phases of expansion. Creativity: Be able to think outside the&nbsp; box to come up with novel ways of structuring incentives, business models, and ways of working to allow the business to be nimble and enable efficient scale. Your Expertise: Experience: 10+ years of experience leading complex growth initiatives or business programs in high-growth environments, with a demonstrated ability to influence and align functional teams. Proven track record of building and scaling new businesses. Experience in the consumer services industry, particularly within a digital company, is preferred. Go-to-market Expertise: Direct experience launching and scaling growth initiatives, such as paid marketing, referral programs, ambassador programs, distribution partnerships, affiliates, and creative growth experiments. Analytical &amp; Strategic Skills: Strong analytical abilities combined with a deep understanding of guest needs and market dynamics. Ability to distill complex information into clear business strategies. Rapid Test &amp; Learn: As one of Airbnb’s new business lines, it is critical to not only leverage the known channels that work, but to quickly identify new ideas for driving growth, align relevant stakeholders, and quickly test to understand viability. Prioritization:&nbsp;Constantly able to understand opportunities and costs to prioritize time and resource investment. Communication &amp; Leadership: Exceptional communication skills, with the ability to engage and influence stakeholders at all levels, including executive leadership. Cross-functional Collaboration: Expertise in driving collaboration across diverse teams, fostering transparency, accountability, and a unified vision. Adaptability &amp; Innovation: Comfortable navigating ambiguity and working independently to execute complex programs. A strategic thinker with a passion for innovation and new product development. Business Operations: Proven experience in leading strategic and tactical execution within a large organization Process Improvement: Capable of self-learning and developing tools to enhance processes, interpreting business risks, and recommending best practices. Community Engagement: Strong enthusiasm for working closely with the Airbnb community, consistently demonstrating Airbnb’s core values and fostering a sense of belonging. Your Location: This position is Remote Eligible based out of Miami, Florida or Los Angeles, California. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list &nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$164,000&mdash;$205,000 USD

Strategy and Business Growth Lead - Los Angeles or Miami

airbnb

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: Our team solves some of the most challenging and unique problems faced by our business and our customers. We are a cross functional team who own user-facing products virtually every Host or Guest on Airbnb interacts with, and our mission is to remove friction from the user journey while protecting Airbnb’s ability to operate worldwide. The Difference You Will Make: As a Senior Engineer on our seasoned team, you will be a crucial technical contributor on our most critical initiatives, often engaging with partners well outside of your direct team. You’ll contribute heavily to our flagship initiatives, and you’ll sometimes lead major projects with other engineers and functions, leveraging your skills and experience throughout the full software development lifecycle. Your ingenuity, technical expertise, and leadership abilities will serve as a force multiplier for your team and collaborators. You’ll help level up your team around you in technical and operational excellence, delivering on our short term commitments, while building momentum for the long term. Together, we’ll pioneer innovative ways to deliver faster, more accurate, and higher-quality outcomes for Airbnb and its users. A Typical Day:&nbsp; Design solutions, write code Work side by side with your core team, deep in the weeds of the code for services your team owns and operates Mentor and inspire your teammates, especially those with less experience than you See, own, solve, and execute on your own new ideas that will enable us to build products that can more effectively adapt to fluid or ambiguous business needs Your Expertise: Bachelor’s degree, preferably in CS, or equivalent practical experience 6+ years industry experience Prior real-word experience and demonstrable knowledge in any of Java, Kotlin, Scala, Python, Go, Rust, C/C++/C# Ability to toggle between executing on company-defined priorities and self-defined goals&nbsp; Great at collaborating and influencing technical direction on aspects not directly within your control Able to communicate well with a wide variety of cross functional partners such as Legal, Customer Support, Experience Design, etc. Skilled at managing initiatives with ambiguous or rapidly shifting requirements Able to contribute to the enrichment of the general engineering culture of the wider organization Experience with Tax, Compliance, Finance, or similar domains highly desirable &nbsp; Your Location:This position is India - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.&nbsp; &nbsp;

Senior Software Engineer, BizTech

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: The Media Foundation team is at the forefront of building the platform that powers all of Airbnb's media experiences—from the photos that help guests find their perfect stay to the videos and animations that bring the Airbnb platform to life.&nbsp; Joining the team, you will work closely with a skilled group of backend, infrastructure, and cross-platform engineers passionate about building scalable, reliable systems that serve billions of media assets to millions of users worldwide. You'll collaborate across Airbnb on projects ranging from media processing pipelines and intelligent metadata extraction to cost optimization and platform modernization. The Difference You Will Make: As a Senior Backend Software Engineer, your expertise will be pivotal in building and scaling the infrastructure that underpins Airbnb's media platform. You will design and implement backend systems that process, store, and serve media assets with high reliability and performance. Your work will directly enable product teams across Airbnb to build richer, more engaging experiences for hosts and guests. You will have early ownership opportunities in areas such as: Building capabilities to trigger ML/AI analysis on media assets, store extracted metadata, and serve results to downstream teams—enabling richer, smarter experiences for hosts and guests Driving initiatives to reduce infrastructure costs through in-house image transformations, storage optimizations, and vendor consolidation Amplifying the capabilities of our platform in serving images, videos, and additional media types, shaping the cutting-edge media capabilities at Airbnb If you thrive at the intersection of infrastructure and product impact, and enjoy solving complex distributed systems challenges at scale, this role is for you. A Typical Day:&nbsp; Design, develop, and maintain backend services and data pipelines that power media ingestion, processing, and serving at Airbnb scale Build platform capabilities that enable ML/AI teams to trigger analysis workflows, store extracted metadata, and access media intelligence across product surfaces Work closely with engineers from product teams across Airbnb, understanding their media needs and building self-serve solutions to address them Continuously optimize and improve the performance, reliability, and cost-efficiency of existing media infrastructure Stay current with industry trends in distributed systems, media processing, ML infrastructure, and workflow orchestration frameworks Mentor and guide team members in their career development, fostering a culture of continuous learning and growth Your Expertise: 5+ years of experience in backend software engineering, with strong foundations in building and operating large-scale distributed systems, and demonstrated experience with media-related technologies (image processing, video transcoding, or metadata management) Experience building data pipelines, batch processing systems, or platforms that support ML/AI workflows is highly valued Proficiency in Java, Kotlin, or similar backend languages, with experience designing APIs and data models Excellent collaboration and communication abilities, with a track record of partnering effectively with cross-functional teams including other ML/AI infra experts Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.&nbsp; Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$191,000&mdash;$223,000 USD

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