Instructional Designer

Team & Role Zuora University (ZU) is a highly collaborative, fast-moving team responsible for creating product training for customers, partners, and internal ZEOs. We value ownership, continuous learning, open feedback, and delivering high-quality content at speed. As a P2 Instructional Designer, you will support the development of digital learning content, work closely with senior IDs and subject matter experts, and contribute to building engaging, accurate, and learner-friendly product training.

This is an excellent opportunity for someone early in their instructional design career who is eager to learn, contribute, and grow into more independent ownership. What You’ll Do  As a P2 Instructional Designer, you will: Partner with subject matter experts to gather course content, confirm content accuracy and test courses created.

Design, develop, and deliver high-quality, engaging, interactive, innovative, technically accurate  training. Create assessments to check comprehension. Ownership for courses created, update course content to reflect product releases or based on learner feedback. Stay up to date with the product features, add-ons, and new releases.

Deliver instructor-led training on respective product lines in different time zones.  Support product updates by revising existing courses and ensuring alignment with new features and releases. Use AI tools, storyboarding templates, and authoring tools (Articulate Rise/Storyline, Captivate, Camtasia) to create and refine content.

Required 2-3 years of experience in instructional design, content development, or related fields. Understanding of instructional design fundamentals (learning objectives, structure, assessments, engagement strategies). Hands-on experience with at least one eLearning authoring tool (Articulate Rise/Storyline preferred).

Strong written communication skills with the ability to simplify technical concepts. Ability to follow structured processes, meet deadlines, and manage multiple small tasks effectively. Attention to detail and willingness to learn and grow in a fast-paced environment.

We help recurring revenue businesses nurture and monetize direct, digital relationships.

After starting with Zuora Billing nearly 15 years ago, Zuora's award-winning multi-product portfolio now includes Zuora Revenue, Zuora Collect and Zuora Central Platform. More recently, we've added subscription experience platform Zephr to our family, further expanding our capabilities to serve as an intelligent hub that monetizes the complete quote to cash and revenue recognition process at scale....