Our Story
Hello there. We’re Zopa.
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com!
We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.
If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife
As a Senior Fraud Specialist within Complex Investigations, you are responsible for independently leading the investigation and response to complex, high-risk, and high-value fraud incidents and cases. This includes major fraud events, crypto-related activity, impersonation and Authorised Push Payment (APP/ACTO) fraud, and incidents affecting multiple customers across different products.
The role operates as an investigator within the Complex Case team in the Fraud Operations function, working within established incident and fraud frameworks to ensure swift containment, accurate evidence gathering, and clear, defensible documentation. The investigator assesses customer and financial impact, identifies root causes across products and channels, and provides well-reasoned recommendations to support remediation, reimbursement decisions, and control improvements.
The role also plays a key part in sharing insights with Fraud Strategy, contributing learnings from complex investigations to help inform detection, prevention, and broader fraud risk management, while not owning bank-wide strategy or final risk decisions.
Working Pattern:
This is a hybrid role – the team works in the office on Tuesdays and Wednesdays.
Your working week will consist of 7.5 hour shifts between 8 am and 8 pm, Monday to Friday, and you will be required to work one day of the weekend every other week, remotely. If you work a day at the weekend, you will receive a day off during the week.
In addition, you will be required to work two bank holidays per year, for which you will receive time off in lieu.
