Zocdoc is the tech company at the beginning of a better healthcare experience. Each month, millions of patients use Zocdoc to find in-network neighborhood doctors, instantly book appointments online, see what other real patients have to say, get reminders for upcoming appointments and preventive check-ups, fill out their paperwork online, and more. 

With a mission to give power to the patient, Zocdoc’s online marketplace delivers the accessible, seamless, and simple experience patients expect and deserve. Zocdoc is free for patients and available across the United States via Zocdoc.com or the Zocdoc app for iPhone and Android.


Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your impact on our mission Customer Success Managers are the driving force in helping existing Zocdoc providers maximize their performance and experience on the Zocdoc platform. Our goal is to make each practice more successful by understanding the practice goals, upselling additional products and features, offering solutions to drive booking volume and improving overall practice performance. A successful candidate will be an expert in the Zocdoc product, and be able to navigate complex practice operations to re-align value and optimize providers’ success on Zocdoc. &nbsp; &nbsp; You’ll enjoy this role if you are… Passionate about ensuring provider satisfaction by conducting client meetings to understand a practice’s goals and pain points in order to drive feature adoption, utilization, and retention Personally driven by building fast relationships with key stakeholders and decision makers in order to instill trust to see strong results Able to have challenging conversations in order to advise, influence others and handle objections effectively Able to balance sales conversations with project management, working with internal stakeholder teams while being consultative in your decision-making Personally motivated by driving KPIs that are attached to a monthly commission plan Motivated by learning and can quickly grasp and apply new ideas &amp; solutions Actively seeking out feedback from sales leadership to adapt and implement improved sales strategies and processes Your day to day is… Working closely with sales/acquisition and operations teams to onboard new provider practices by prioritizing and managing complex processes across multiple accounts Driving practice performance by effectively communicating feature value and handling objections to maintain setup and increase buy-in Being incredibly detailed oriented, able to manage multiple projects simultaneously with consistent touchpoints, and thrive with a high degree of autonomy Being an expert on Zocdoc’s product and training new providers/their teams on best practices to be successful Proactively identifying and resolving issues that could affect customer satisfaction and buy-in Being self-motivated to own your metrics, strive to exceed goals, and openly seek feedback and coaching to support areas of opportunity&nbsp;&nbsp; Being persuasive and exceling in sales tactics to build genuine connections with customers to maximize buy-in to feature adoption and drive high onboarding satisfaction&nbsp; Influencing providers to deepen their partnership with Zocdoc by investing in our products to maximize their potential for success; creating future brand ambassadors is something you should strive for&nbsp;&nbsp; You’ll be successful in this role if you have… Bachelor’s degree or equivalent 1-2 years of professional experience in an SDR, business development, customer success or account management role Stellar communication and interpersonal skills Strong attention to detail, highly organized, and a quick, curious learner A high level of problem-solving and issue-resolution skills Ability to think on your feet and thrive in a dynamic, start-up environment Benefits: Flexible, hybrid work environment at our convenient Soho location Competitive PTO 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Hourly Pay Range$30.29&mdash;$34.38 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Customer Success Manager

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission Zocdoc’s most important asset is our people. As an Account Executive, you will serve as key trusted advisors to Zocdoc’s mid-market clients. Responsible for all aspects of account management, you ensure that our most valuable local clients are set up for success and growing on our platform. Managing a book of business of accounts generating $24k+ in annual revenue, your key goal is growing our strategic partnerships through provider expansion and booking performance. You’ll enjoy this role if you... Enjoy owning your own book of business&nbsp; Excel at leading strategic conversations with practice owners and key stakeholders that focus on deepening your understanding of key growth priorities&nbsp; Leverage data to create actionable insights that will directly inform client strategy Have an interest in the Healthcare or Consumer Technology&nbsp; Are motivated by clear metrics and targets Your day to day is… Identifying and executing on business development opportunities including provider expansion&nbsp; Building strategic relationships with existing clients Taking a proactive approach in identifying opportunities utilizing data and tools to improve booking performance&nbsp; Developing, managing and executing against operational and commercial account strategies while holding clients accountable for their responsibilities in the partnership Preparing for and leading regular business review discussions with clear commercial goals, key takeaways, and next steps You’ll be successful in this role if you have… 4+ years of mid-market/enterprise selling, account management, business development, or other client services experience A proven track record of building and maintaining client relationships Exceptional written and oral presentation skills Strong analytical skills&nbsp; Consultative approach to client calls Benefits: Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified &nbsp;Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$87,000&mdash;$125,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Account Executive (Mid-Market)

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on Our Mission: As an Accounts Receivable Associate, you will be responsible for reaching out to the providers, via emails, within a set cadence to recover unpaid billed amounts and will be responsible for maintaining the collections queue and related reports. Along with this you will be responsible for raising troubleshoots or escalating to the service team in cases of no resolution. Your day-to-day is... Own AR process by managing collections workflow, maintaining associated reports, and collaborating with internal teams to secure payment on outstanding balances. Resolve credit card declines and chargebacks. Monitor accounts daily and identify outstanding account receivables Partner with internal teams on quarterly process improvement projects. Assist in the migration of existing billing tools and workflows from Business Operations to Accounts Receivables and own the associated processes You’d be Successful in This Role if You Have…&nbsp; A Bachelor’s degree from a good institute (minimum of 60% in 10th/12th/graduation) Proven experience as an Accounts Receivable Associate, a Collection/Debt Specialist or similar role (preferred not mandatory) At least 1 to 2 years in customer service or similar position (preferred not mandatory) Good MS office Excel skills and/or Google Spreadsheets Enjoy having autonomy in managing daily tasks Adaptable with an eye for opportunities to create professional development Conflict resolution skills with a commitment to the customer experience Excellent interpersonal communication skills and email etiquette Results oriented approach to research, problem-solving, and time management High level of accuracy, efficiency, and accountability, attention to detail Self-starter who can work independently and without continuous direction An ability to prioritize and manage expectations Ability to build relationships with clients and internal departments for the sake of resolution Benefits: An incredible team of smart and supportive people&nbsp; A competitive compensation package, including attractive medical insurance Amazing perks – think catered lunch every day, Ping Pong, etc. Daycare/creche facility for kids Corporate wellness programs with Headspace. Cellphone and wifi reimbursement Competitive parental leave Sabbatical leave(over 5 years) Annual sponsored health check-ups Zocdoc is certified as a great place to work 2025-2026 &nbsp;About usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Account Receivable Associate

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission Zocdoc’s most important asset is our people. As a Trust &amp; Safety Associate, your mission is to promote patient and provider trust in the platform and protect the integrity of the marketplace by leading your team in detecting, reporting, and acting on abusive user behavior. As a member of this newly formalized function, you’ll be tasked with executing on Trust &amp; Safety tasks as well as helping build additional structured Trust &amp; Safety workflows in order to keep pace with Zocdoc’s rapidly growing and evolving marketplace. Zocdoc’s Trust &amp; Safety Operations function is at the nexus of our Community Standards, partnering with cross-functional teams such as Product, Data, Sales, Service, and Legal to execute on mitigating behavior and content that is out of line with the platform’s standards. As a Trust &amp; Safety Associate, you’ll be responsible for the critical daily operations that determine how well Zocdoc’s marketplace represents its standards. &nbsp; You’ll enjoy this role if you… Are a proactive operator who can bridge the gap between strategic policy and hands-on execution Are a curious problem-solver who enjoys diving into data to uncover trends and patterns Thrive in a fast-paced environment where you can identify issues and quickly communicate insights to the right stakeholders Are personally motivated by seeing your work make a tangible impact on the safety of our users and the integrity of our platform, even if your contributions aren’t in the spotlight Are comfortable navigating varying levels of ambiguity and can stay focused on the task at hand Are confident in engaging in difficult conversations and decisions, especially in writing Are proud of the quality of your work, but don't take yourself too seriously &nbsp; Your day to day is… Applying Zocdoc’s Community Standards to ensure our platform is a safe and respectful environment for all users Investigating complex cases and user concerns, leveraging data and analytical skills to reach well-reasoned decisions. This includes managing high-volume email correspondence and oral communication with both internal and external stakeholders Proactively identifying trends and emerging threats that could put Zocdoc or its users at risk, and escalating key insights to T&amp;S leadership with urgency Providing feedback to T&amp;S leadership and product teams to help improve policies, processes, and tools aimed at addressing bad actors and enhancing the user experience Partnering daily with cross-functional teams like Service, Sales, Product, Legal, and Marketing to execute on the T&amp;S and company-wide mission &nbsp; You’ll be successful in this role if you have… 1+ years of work experience in a hands-on Trust &amp; Safety, operations, or service role with some customer-facing responsibilities Strong written communication skills, with the ability to clearly articulate complex policies and decisions to users via email A highly analytical and data-driven approach to problem-solving and decision-making Excellent critical thinking skills, with the ability to make sound, high-stakes decisions with real consequences Empathy in all situations and resilience, with a deep understanding of user perspectives to navigate and resolve sensitive issues Resourcefulness and adaptability, with a proactive approach to solving ambiguous challenges and a commitment to operational excellence &nbsp; &nbsp; Benefits:&nbsp; Flexible work environment Competitive PTO 100% paid employee health benefit options (including medical, dental, and vision) 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified &nbsp; &nbsp; &nbsp;Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.Remote Hourly Pay Range$23&mdash;$28 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Associate, Trust & Safety

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission Enterprise Customer Success Managers empower providers to maximize the value of Zocdoc. In this role, you will focus on proactively engaging key stakeholders at large, complex healthcare entities to drive their success in the Zocdoc marketplace. You are a value-added consultant, tasked with delivering well-timed, data-driven insights leading to successful outcomes for your customers. Our ECSMs don’t shy away from challenging conversations — they champion new ideas, inspire innovation, and appropriately challenge the status quo, all in the name of driving Zocdoc’s most important partnerships forward into the future. &nbsp; You’ll enjoy this role if you are… Goal-oriented. You believe in the power of setting big goals and then breaking them down into the manageable, bite-sized inputs that lead you there Process-driven. You thrive in an environment that provides clear direction on where to focus your time and attention Intellectually curious. You're always looking for new ways to develop and grow provider and user success Hungry for collaboration. The best ECSMs understand that success is a team sport, but it’s up to you to bring the right people — both from our clients and from Zocdoc — together to achieve great things &nbsp; Your day-to-day is… Serving as a trusted advisor and primary point of contact for some of Zocdoc’s largest customers Engaging your customers on key optimization opportunities and driving them toward improvements intended to maximize the impact of Zocdoc on their business Collaborating with cross-functional team members including sales, support, technical services, and more to align on customer goals and our shared approach to driving success Understanding and helping design client-specific narratives around adoption, utilization, and return on investment Spearheading customer conversations around new product developments, specialty-specific insights and best practices, and opportunities for continued learning &nbsp; You’ll be successful in this role if you have… Relationship management experience. 2-3 years professional experience in customer success or account management roles Strong communication skills. You’re a confident written and verbal communicator with experience in building buy-in toward a shared objective A creative eye for how to do things better. You’re able to identify opportunities for increased efficiency and effectiveness, both with customers and with how we approach our work at Zocdoc An appetite for continuous learning. You’re eager for feedback and hold yourself (and your manager) accountable to regular coaching in the spirit of ongoing growth and development A positive outlook toward change.&nbsp;Our customers are evolving and so are we. Embracing change and strong adaptability are important parts of your success in this role &nbsp; Benefits: Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$72,000&mdash;$102,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Client Success Manager, Enterprise Sales

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our mission We’re building a world-class Marketing team at Zocdoc – and we’re growing fast! As our Content Marketing Lead, you will lead the creation, implementation, and optimization of a comprehensive content strategy. This strategy will attract, nurture, and convert our diverse healthcare audiences throughout the entire demand generation funnel and customer lifecycle. Reporting to the Head of Product Marketing, you’ll drive pipeline growth and customer engagement, while elevating our brand voice and establishing Zocdoc as a market leader. You’ll use proven strategies like customer-centric storytelling and multi-channel content distribution, while embracing and testing emerging AI opportunities.&nbsp;&nbsp; You’ll enjoy this role if you are... Curious about experimenting with new ideas, challenging assumptions, and embracing AI to solve problems&nbsp;&nbsp; Excited to build a holistic content program from the ground up, shaping new processes and strategies Able to see the big picture while translating high-level objectives into tactical plans Collaborative and comfortable partnering with Sales, Marketing, Product, Data, Creative, and more Serious about your work, but not about yourself. A sense of humor goes a long way! Your day to day is… Building a comprehensive content strategy tailored to our target segments and funnel stages — using various content types, formats, and channels Developing high-quality conversion-focused content that delivers measurable impact on demand generation objectives (MQL/SQL) and drives both new provider acquisition and existing customer expansion and retention Partnering with cross-functional teams (Sales, Product, Marketing, Data, Creative) to define and refine content themes that highlight Zocdoc’s POV, reinforce our value propositions, and integrate customer or third-party proof points Repurposing long-form content into quick-bite formats for social media (LinkedIn), newsletters, lifecycle campaigns, and more to expand reach Measuring performance across engagement, conversion, pipeline influence, and retention to inform optimization Developing, or in some cases directing, on-brand, high-quality content that can be consumed in various ways (blogs, whitepapers, webinars, reports, infographics, videos, and more) Iterating continually by analyzing content performance data, testing new approaches, and re-engaging audiences with refreshed ideas You’ll be successful in this role if you have… 12+ years of B2B content marketing experience, ideally in a demand generation environment Healthcare familiarity — you understand industry segments, trends, and compliance considerations (a plus) Proven copywriting and editorial skills with a track record of producing content that converts Knowledge of SEO, paid acquisition, lead nurturing, and lifecycle marketing tactics that enhance content’s discoverability and performance Strong analytical mindset — you can interpret performance metrics, funnel data, and audience insights to drive data-driven optimizations Exceptional communication (written and verbal), project management, and collaboration skills Experience managing multiple projects in a fast-paced, high-growth environment Benefits: Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$125,000&mdash;$187,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Content Marketing Lead

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on Our Mission Zocdoc’s most important asset is our people. As Director, HR Business Partner (HRBP), you will lead our team of HR Business Partners and serve as a strategic advisor to managers and senior leaders across the company. This is a high-impact role at the heart of an evolving People team, where you'll drive talent strategies that shape our culture, support our growth, and enhance employee experience. You’ll be a key connector between business priorities and people strategies—championing organizational design, site strategy, change management, and innovative talent programs. Your deep understanding of leadership development, employee engagement, and operational excellence will help Zocdoc attract, develop, and retain exceptional talent. This role offers the opportunity to shape the future of Zocdoc’s people strategy, working closely with top leaders to create an exceptional employee experience and drive business success. If you are a strategic thinker with a passion for innovation and a drive to excel in a dynamic environment, we want to hear from you. You’ll enjoy this role if you are… An inclusive leader that contributes to creating a sense of belonging and accountability Passionate about driving People strategies to match the evolving needs of the business Adaptable and flexible to evolving priorities and changing situations An effective communicator with ability to collaborate and influence at all levels of an organization Comfortable with making trend-based decisions on a case-by-case basis at times Your day to day is… Leading a team of senior-level HR Business Partners and working side-by-side with the broader People team to deliver excellence in People programs, including performance management, talent development, compensation, and employee engagement Serving as a key strategic partner and advisor to senior executives, influencing and guiding strategic decisions related to talent, organizational design, workforce planning, and culture Providing advanced executive coaching and counsel to leaders, helping them develop high-performing teams, enhance leadership capabilities, and foster an inclusive, high-trust work environment Interpreting business objectives and translate them into a forward-thinking People strategy roadmap, developing programs and initiatives that enhance organizational effectiveness and employee engagement Building, identifying and leveraging HR analytics and workforce trends to provide leaders with insights that inform talent strategies, workforce planning, and proactive problem-solving Leading efforts in organizational design, change management, and workforce transformation to ensure the business is structured for scalability and efficiency Acting as an escalation point for the most challenging and complex employee relations matters, providing expert guidance to resolve conflicts while mitigating risk and ensuring compliance Driving engagement strategies, fostering diversity, equity, and inclusion (DEI), and building programs that enhance employee satisfaction and retention Partnering cross-functionally with Talent Acquisition, Total Rewards, Learning &amp; Development, and People Operations to drive innovation and continuous improvement in HR programs and policies Ensuring operational efficiency and effectiveness in HR operations, balancing long-term strategic planning with immediate tactical needs You’ll be successful in this role if you have… 12+ years of progressive HR experience, with at least 7+ years as a strategic HR Business Partner, preferably in a high-growth, technology-driven organization 5+ years in a people management role A proven leader with experience managing senior level HRBPs Proven ability to partner with business leaders to drive strategic initiatives and lead large-scale organizational transformations Deep expertise in HR strategy, organizational development, leadership coaching, talent management, and workforce planning Strong business acumen with the ability to translate business needs into impactful HR solutions Exceptional stakeholder management skills, with experience advising and influencing senior executives Expertise in leveraging HR metrics and analytics to inform decisions and measure effectiveness Ability to operate with autonomy, discretion, and a hands-on approach, balancing strategy with execution Demonstrated experience in designing and executing innovative HR solutions to complex talent challenges A deep understanding of employment laws, risk mitigation, and compliance best practices Strong analytical skills, including the understanding of metrics to support plans and monitor performance Experience working in a matrixed environment, influencing across multiple functions and geographies Excellent written and verbal communication, including document preparation, data visualization, and facilitation skills Benefits: Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified &nbsp;Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$165,000&mdash;$230,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Director, HR Business Partner

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission Zocdoc's most important asset is our people. As the Director of Business Systems, you'll play a meaningful role in ensuring our GTM and Service teams are equipped with the technology and systems they need to drive exceptional performance, ultimately improving access to care and delivering a better healthcare experience for all. &nbsp; You’ll enjoy this role if you are… Excited to build and drive the vision for a world-class GTM systems ecosystem Passionate about leading cross-functional initiatives that significantly impact revenue and operational efficiency Driven to identify and implement innovative technologies, including AI, to enhance GTM effectiveness Energized by the challenge of designing scalable systems and data architectures Comfortable collaborating with senior leaders across Sales, Marketing, Operations, Engineering and Product Excited to lead and develop a high-performing systems team &nbsp; Your day to day is… Leading the development and execution of the GTM systems roadmap Collaborating with GTM leaders to define system requirements and priorities Overseeing the design, implementation, and administration of GTM systems (CRM, marketing automation, etc.)&nbsp;&nbsp;&nbsp; Managing a team of systems professionals, including architects, analysts, developers, and administrators Evaluating and recommending new technologies to improve GTM efficiency and effectiveness (including AI)&nbsp;&nbsp;&nbsp; Ensuring data integrity and consistency across GTM systems Driving system automation and workflow optimization Analyzing system performance and identifying areas for improvement &nbsp; You’ll be successful in this role if you have… 7+ years relevant experience of building and owning GTM systems&nbsp; 5+ years of experience leading and managing systems teams, including architects, developers, and administrators&nbsp;&nbsp;&nbsp;&nbsp; Deep functional knowledge of GTM systems (Salesforce, Marketo, &amp; other Sales productivity tools)&nbsp; Strong understanding of data architecture, data management principles, and system integrations&nbsp;&nbsp;&nbsp;&nbsp; Vision for how our systems can and will need to evolve to what great looks like, what we will need before we need it A proven track record of success working in a high growth, agile environment&nbsp;&nbsp;&nbsp;&nbsp; Excellent communication, collaboration, and stakeholder management skills, with the ability to influence at all levels&nbsp;&nbsp;&nbsp;&nbsp; Demonstrated ability to think strategically, solve complex problems, and drive results in a fast-paced environment&nbsp;&nbsp;&nbsp;&nbsp; A proactive and innovative mindset, with a passion for leveraging technology to improve business outcomes&nbsp; &nbsp; &nbsp; &nbsp; Benefits: Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer-funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch every day along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified &nbsp; &nbsp;Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$175,000&mdash;$245,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Director of Business Systems

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission Zocdoc’s most important asset is our people.&nbsp; As a Director of Strategic Finance, you will serve as a senior leader in our organization, overseeing all strategic finance support for the patient side of Zocdoc’s marketplace to drive growth and profitability. You will lead all revenue and KPI forecasting for our marketplace and sponsored ads businesses, which together drive a large share of Zocdoc’s revenue. You will also oversee strategic finance support for the marketplace and sponsored ads product teams and the patient marketing team, which are critical functions supporting this business unit. This role will play a critical part in shaping Zocdoc’s strategic planning process, guiding cross-functional initiatives, and scaling best-in-class finance processes. We are looking for a proven leader with a track record of building and developing high-performing teams, influencing senior executives, and driving results in dynamic environments. &nbsp; You’ll enjoy this role if you… Are highly collaborative; you enjoy working effectively across functions and levels of the organization Enjoy tackling highly complex, ambiguous problems Are highly organized, and enjoy managing multiple projects and priorities simultaneously Passionate about building and developing high-performing teams Adept at influencing senior stakeholders with compelling, data-driven narratives Skilled at creating scalable processes that strengthen our ability to forecast the business’s financial performances and invest thoughtfully in growth &nbsp; Your day to day is… Leading strategic finance support for the patient side of Zocdoc’s marketplace by overseeing forecasting, reporting, modeling, financial analysis, and business case preparation Partnering closely with leadership teams across the marketplace and sponsored ads product organization as well as patient marketing to shape strategic planning by prioritizing initiatives, identifying cross-functional tradeoffs, directing investment decisions, and driving accountability to financial targets Overseeing forecasting for marketplace revenue, marketplace KPIs, and patient marketing investments, including the development and maintenance of complex financial models Leading the creation of financial models and business cases to assess the impact of strategic initiatives, including new product launches and expansion opportunities Building, leading, and developing a high-performing team of strategic finance professionals, fostering a culture of excellence, collaboration, and professional growth Designing, implementing, and optimizing best-in-class processes, tools, and frameworks to strengthen financial planning, analysis, and reporting capabilities Monitoring and evaluating financial performance against company forecasts and targets, and escalate key risks and opportunities to influence medium- and long-term outcomes Delivering clear, data-driven insights and recommendations to C-suite executives and senior leadership, leveraging sophisticated analytics to evaluate investment opportunities, assess risks, and drive business performance Navigating ambiguity and complexity by leading cross-functional initiatives that drive long-term growth and profitability, while coaching your team to manage through uncertainty with clarity and focus Identifying and leading ad hoc projects and complex analyses to support critical strategic initiatives &nbsp; You’ll be successful in this role if you have… &nbsp; 10+ years of work experience in a highly analytical field, such as strategic finance, corporate finance, analytics, operations, investment banking, private equity, or consulting At least 7+ years in a leadership role managing a strategic finance team or in a comparable analytical function within a fast-paced environment, with a track record of inspiring and developing high-performing finance teams A proven ability to deliver strategic insights and drive financial performance improvements in a dynamic environment A background in forecasting revenue and providing analytical support for a marketplace business or another business with complex revenue drivers A proven ability to evaluate and size the ROI of marketing investments in partnership with marketing and analytics teams Advanced financial modeling and analytical skills, with strong proficiency in Excel, financial analytics tools, and data visualization platforms The ability to integrate generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity Excellent communication and presentation skills, with the ability to distill complex financial concepts into clear and actionable insights for diverse audiences Strong influencing and collaboration skills, with the ability to work effectively across functions and levels of the organization Relevant industry background in technology; healthcare experience a plus &nbsp; &nbsp; Benefits Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified &nbsp; &nbsp;Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$200,000&mdash;$260,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Director, Strategic Finance

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission As an Engineering Manager for Zocdoc's Scheduling, you will play a critical role in revolutionizing healthcare by building products that meet the needs of both providers and patients. Zocdoc's Scheduling Team is a ten person patient facing, full-stack product team.&nbsp; As the manager, you will collaborate with cross-functional teams, including Product, Sales, Data, Ops, Design, and Product Marketing, to bring innovative features to market, driving Zocdoc’s mission forward. Your leadership, technical skill, and strategic vision will directly contribute to the value we deliver to our clients and the overall improvement of the healthcare experience. &nbsp; You'll enjoy this role if you are… Passionate about software engineering and product development and building scalable, technical solutions Passionate about building software that serves the needs of our customers and our customers’ patients Willing and eager to learn, including hands on development to guide and set an example for your team A leader who enjoys inspiring, supporting, and influencing their teams to do their best work with a focus on accountability, velocity, and continuous improvement A strong collaborator with excellent communication skills who enjoys being the bridge between engineering, product, and internal stakeholders A believer that diverse and inclusive teams and cultures are non-negotiable &nbsp; Your day to day is… Leading, managing, and growing a team of full-stack software engineers to deliver highly reliable, performant software solutions Partnering with product and design to build out a clear technical product strategy and roadmap Working across the organization on Engineering culture, helping to build career ladders, steer cross-team events, and help build an inclusive technology workforce Mentoring and coaching a team of engineers to maintain a high quality of work, while delivering new features with high velocity Making sure we are building out the platform’s capabilities with attention to security, scale, performance, and uptime Working with cutting edge GenAI tools and technology &nbsp; You’ll be successful in this role if you have… Experience working on consumer facing products Shipped multiple product features to external customers, either as an IC or Manager A deep knowledge of software development methodologies A passion for understanding the use cases of your customers and a focus on collaboration Experience working with microservice architectures and AWS / cloud environment AWS, React / JS / frontend development, C# / backend development Solid communication skills with the ability to influence key stakeholders and build consensus with engineers at all levels The mentality of an entrepreneur/owner and a strong bias to action Humility. You believe in treating all people with dignity and respect, regardless of title or tenure, and you approach tough conversations with empathy &nbsp; Benefits: Flexible, hybrid work environment Unlimited PTO 100% paid employee health benefit options Employer funded 401(k) match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive parental leave Cell phone reimbursement Great Place to Work Certified Catered lunch everyday along with snacks Commuter Benefits Convenient Soho location &nbsp;Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$240,000&mdash;$264,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Engineering Manager (Scheduling Team)

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on Our Mission As an Engineering Manager for our Search team, you will lead a highly skilled group of machine learning engineers, data scientists, and full-stack software engineers who work across the stack to build the models, services, and user-facing experiences that power Zocdoc’s search. This team plays a critical role in ensuring patients can intuitively find and access the care that’s right for them. Our mission for 2025 and beyond is ambitious: we are evolving Zocdoc's search experience into an intuitive free-text experience, empowering patients to easily find the exact care they are looking for in their time of need. This will be powered by state-of-the-art embeddings and ranking models. This means we’ll be rethinking our search model architecture from the ground up and working backwards from what patients truly need - whether that’s a better understanding of intent or building new agentic search flows truly personalized to a patient's unique context You’ll help shape the strategy and execution of this vision, drive engineering excellence, and foster a culture of learning, innovation, and delivery. You’ll enjoy this role if you are… Passionate about software engineering and product development and building scalable, technical solutions for end-users&nbsp; Passionate about leveraging machine learning to solve real world problems that positively affect millions of people&nbsp; Willing and eager to learn, including hands on development to guide and set an example for your team A leader who enjoys inspiring, supporting, and influencing their teams to do their best work with a focus on accountability, velocity, and continuous improvement A strong collaborator with excellent communication skills who enjoys being the bridge between engineering, product, and internal stakeholders, being able to communicate complex ML terminology effectively to various stakeholders A believer that diverse and inclusive teams and cultures are non-negotiable Your Day-to-Day is… Lead and grow a high-performing team of ML engineers, data scientists, and software engineers focused on improving Zocdoc’s search experience Partner closely with Product, Design and Analytics to define the future of search, including semantic query understanding, ranking improvements, and agentic flows Liaise with senior and executive engineering leaders to shape and scale the future of ML strategy at Zocdoc Drive development of our embedding-based retrieval and ranking infrastructure, ensuring high performance, reliability, and ML experimentation velocity Coach the team through the full ML lifecycle—from research and prototyping to robust productionization Guide engineers through technical tradeoffs, architectural decisions, and implementation details Ensure that all systems are developed with attention to security, performance, scale, and uptime You’ll Be Successful in This Role If You Have… 3+ years of experience as an individual contributor in the ML space and 3+ years of experience as a people manager leading teams of 6+ A proven track record of leading machine learning teams responsible for delivering consumer-facing products at scale A deep understanding of the ML development lifecycle, including hypothesis generation, experimentation, offline evaluation, feature engineering, and production deployment—whether through hands-on experience or by directly managing teams Solid software engineering fundamentals and experience operating in cloud-based microservices environments (AWS preferred) Strong communication and collaboration skills, with the ability to influence technical direction and align cross-functional stakeholders A product-oriented mindset with a passion for applying ML to real-world problems that impact millions of users. You seek to deeply understand the business and product context behind the roadmap and the ML models, and you use that insight to guide the team toward delivering meaningful outcomes. A growth mindset, humility, and a strong sense of ownership and accountability Bonus Experience (Nice to Have) Experience managing teams responsible for low-latency inference systems already in production Prior ownership of search or information retrieval products, especially those involving semantic interfaces, or embedding-based ranking and candidate generation You have experience leading large multidisciplinary teams (~8-10), including machine learning engineers, data scientists, and software engineers Benefits: Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified &nbsp;Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$211,000&mdash;$317,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Engineering Manager - Search Team (Machine Learning)

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on Our Mission As the Executive Assistant to G&amp;A, you will play a critical role in supporting Zocdoc’s G&amp;A functions—Legal, Finance, Accounting, and People. This role serves as a trusted business partner, reporting to our CFO and their leadership team, optimizing their time and ensuring efficient execution of key strategic initiatives. Through tight collaboration, impeccable organization, and excellent communication, you’ll be instrumental in helping our executives stay focused on high-impact priorities. You’ll Enjoy This Role If You Are… Autonomous, urgent, and creative. You thrive in fast-paced, high-volume environments with shifting priorities. Passionate about structure and problem-solving. Exceptionally organized, with a keen attention to detail. A proactive, strategic thinker who loves owning and improving systems and workflows. Self-motivated, collaborative, and results-driven. Adaptable and calm under pressure—you embrace change with confidence. A strong communicator across all mediums (Slack, email, in-person, video). Deeply committed to professionalism, discretion, and confidentiality. Humble and people-first. You treat everyone with respect and see this role as an opportunity to create positive change. Your Day-to-Day Is… Owning complex calendar management, navigating constant changes with sound judgment and urgency. Understanding and anticipating preferences and needs related to meeting cadence, communications, and logistics. Coordinating complex domestic and international travel, including detailed itineraries and documentation. Managing email communications and correspondence as needed. Preparing and organizing agendas, presentations, and materials for executive meetings, board meetings, and off-sites. Scheduling and executing high-profile internal and external meetings (e.g., board, investors, legal partners), including venue and stakeholder coordination. Assisting in the planning and execution of G&amp;A and cross-functional events and initiatives (e.g., off-sites, all-hands, cultural moments). Completing expense reports and managing company documents, contracts, and confidential materials. Collaborating closely with the broader EA team and executive office on cross-functional initiatives. Supporting G&amp;A leaders in special projects, including OKR tracking and cross-team communications. Helping to coordinate internal events (e.g., team celebrations, milestone recognitions). Maintaining a culture of excellence, transparency, and trust across internal and external stakeholders. You’ll Be Successful in This Role If You Have… 5–8+ years of experience as an Executive Assistant, ideally supporting C-suite executives in a fast-paced environment. Extensive experience managing calendars, travel logistics, and high-level meetings. Exceptional judgment, ownership mindset, and ability to operate independently. Strong problem-solving and decision-making skills. Proven project management capabilities and ability to improve/implement new processes. Professional maturity and discretion when handling confidential information. Excellent interpersonal and relationship-building skills with cross-functional teams. A strong sense of urgency and a passion for getting results—fast. Demonstrated experience supporting or collaborating with G&amp;A functions. Time Expectations Regular Schedule: Monday–Friday, 9 AM–6 PM Hybrid Role: Minimum of 4 days/week in the office Flexibility: Availability as needed during off-hours for time-sensitive matters Benefits Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified &nbsp; Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$80,000&mdash;$120,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Executive Assistant, G&A

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission As an FP&amp;A Associate, you will be responsible for building and maintaining departmental budgets and monthly forecasts as well as analyzing data to influence business strategy. We are looking for someone who is proactive in analyzing financial variances and can effectively communicate financial results and forecasts. You will interface directly with department leaders and corporate executive management.&nbsp;&nbsp; &nbsp; You’ll enjoy this role if you are… An analytical thinker that is enthusiastic about working cross-functionally to achieve goals Collaborative, and enjoy building relationships at all levels of an organization Action oriented; you like tackling new challenges Flexible, and comfortable with the uncertainty of change Enjoy using technology to generate and analyze data strategically Someone who wants to see their work have real-world impact not just on a company’s financial statements, but also on its stated mission &nbsp; Your day to day is… Partnering with department leaders in Operations and G&amp;A teams to build and maintain driver-based resourcing forecasts to ensure efficient staffing and resource allocation Providing department leaders with relevant financial and operational reporting necessary to optimize performance within their departments Investigating financial variances, trends and drivers to influence business strategy Leading meetings with stakeholders and prepare relevant content to support forecasting &amp; budgeting processes and provide necessary financial analysis to support the business Leveraging financial systems to analyze financial results and budget as well as provide timely and relevant reporting&nbsp; &nbsp; You’ll be successful in this role if you have… 2-4 years of work experience in corporate finance/FP&amp;A role or related Bachelor’s degree in accounting, finance, economics or related field Solid understanding of corporate finance and GAAP accounting Strong business acumen and interpersonal / business partnering skills Mastery of Microsoft Excel and PowerPoint Strong organizational skills with a keen attention to detail Planful experience a plus Enthusiastic user of technology to generate and analyze data strategically Solid experience with communicating financial matters to non-Finance personnel &nbsp; &nbsp; Benefits Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified &nbsp; &nbsp; &nbsp;Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$95,000&mdash;$130,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

FP&A Associate

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Don't see an opening that matches your interests right now? We'd still love to hear from you! As Zocdoc continues to grow, we are always looking to connect with those who are looking to improve the future of healthcare! Tell us what you're most interested in and your career goals at this time. If there's a role that we think might be a good fit now or in the future, we'll reach out!About usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

General Apply - Product

General Apply - Sales

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;&nbsp; Don't see an opening that matches your interests right now? We'd still love to hear from you! As Zocdoc continues to grow, we are always looking to connect with those who are looking to improve the future of healthcare! Tell us what you're most interested in and your career goals at this time. If there's a role that we think might be a good fit now or in the future, we'll reach out! &nbsp;About usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

General Interest - Operations / Customer Service / Sales

General Interest - Technology

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission: At Zocdoc, we’re building the best experience for millions of patients to find a great doctor and for hundreds of thousands of providers to grow their practices. As the Group Product Manager for Zo, our AI-powered phone product, you will drive strategy, define success, and build &amp; lead a team of product managers who are transforming how patients and providers connect. This is a high-impact, high-visibility role at the forefront of healthcare and AI innovation. You will shape the product roadmap, oversee the full product lifecycle, and build a category-defining experience that makes it radically easier for patients to book care and for providers to manage inbound demand. You’ll enjoy this role if you are…&nbsp;&nbsp;&nbsp; A strategic product leader excited by the opportunity to build and scale AI-first products in a complex, real-world domain like healthcare A builder who thrives in zero-to-one environments and is passionate about launching innovative, user-first products A customer-obsessed thinker who can translate deep user insight and business objectives into a compelling product strategy A cross-functional collaborator who leads through influence and clarity, and brings partners along on the journey A coach and mentor who knows how to develop high-performing product teams and foster a culture of ownership, inclusion, and velocity Your day to day is…&nbsp; Define and drive the product vision and roadmap for Zo, Zocdoc’s AI phone platform Build, lead, mentor, and grow a team of product managers Partner closely with Engineering, AI/ML, Design, Marketing, Sales, BD, and Operations to bring high-quality features to market Continuously iterate on Zo using experimentation, voice-of-customer feedback, and product analytics to improve performance and user experience Champion and implement best-in-class product development practices and team rituals You’ll be successful in this role if you have…&nbsp; 7+ years of product experience, ideally with B2B SaaS products 3+ years of proven management experience in recruiting, leading and developing a team of great product managers Demonstrated success shipping complex, technical products that drive business growth Strong analytical and problem-solving skills, with the ability to synthesize data and make informed product decisions Exceptional communication and stakeholder management skills Startup experience as well as experience working with AI/ML technologies is a strong plus &nbsp; Benefits Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$180,000&mdash;$260,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Group Product Manager

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;&nbsp; Your Impact On Our Mission:&nbsp; As an Inbound Sales Development Representative (iSDR) you’ll play a critical role in putting power back into the hands of the patient by helping us meet and exceed our sales growth goals. This isn’t your standard sales job - you’ll be given constant support, with a hands-on, immersive training program, consistent feedback, and development, and work alongside driven and passionate sales professionals.&nbsp;&nbsp;&nbsp; As a Zocdoc’r, you may be working remotely, but that doesn’t mean you’re working alone. Your Sales Manager will act as your dedicated coach, guiding you through inbound and outbound sales strategies. You’ll master communicating value efficiently, navigating gatekeepers, and executing on a successful outreach strategy from our comprehensive training program. You’ll enjoy this role if you are…&nbsp; Courageous, determined, and not afraid to fail Motivated by meeting and exceeding targets and goals Comfortable working remotely, and a strong believer in individual accountability Intellectually curious and looking to develop and grow your sales and persuasion skills Enthusiastic about working in a diverse and supportive team environment Your day to day is… Fielding a high volume of inbound inquiries from Doctors’ offices Responding to, and qualifying inbound leads over the phone Collaborating with your teammates to get to our inbound leads quickly Working closely with your manager and sales executives to track meeting success rate and outcomes Communicating and collaborating with team members on best practices and processes Innovating and testing creative ways to gain access and trust with prospective customers&nbsp; Smartly prioritizing and organizing your time to be as productive as possible Working closely with your manager to implement coaching and feedback&nbsp; Attending weekly team, and all employee meetings to understand the why behind your work, and the impact it has on Zocdoc’s patients You’ll be successful in this role if you have… A desire to build a career in sales&nbsp; An ability to manage high volume tasks in an organized way Experience with persuasion and objection handling Strong written and verbal communication skills The desire to receive and implement feedback&nbsp; A passion for creating a better patient experience&nbsp; A dedicated space where you can work in comfort with minimal distractions A dedicated high-speed internet connection of 10 mbps (up/down)&nbsp; Benefits: Uncapped commission Competitive PTO&nbsp;&nbsp; 100% paid employee health benefit options Employer funded 401(k) match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive parental leave Cell phone reimbursement Great Place to Work Certified &nbsp;Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.Remote Hourly Pay Range$23.08&mdash;$27.16 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Inbound Sales Development Representative

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;&nbsp; Your Impact On Our Mission:&nbsp; As an Inbound Sales Development Representative (iSDR) you’ll play a critical role in putting power back into the hands of the patient by helping us meet and exceed our sales growth goals. This isn’t your standard sales job - you’ll be given constant support, with a hands-on, immersive training program, consistent feedback, and development, and work alongside driven and passionate sales professionals.&nbsp; As a Zocdoc’r, you’re never working alone. Your Sales Manager will act as your dedicated coach, guiding you through inbound and outbound sales strategies. You’ll master communicating value efficiently, navigating gatekeepers, and executing on a successful outreach strategy from our comprehensive training program. &nbsp; You’ll enjoy this role if you are…&nbsp; Courageous, determined, and not afraid to fail Motivated by meeting and exceeding targets and goals A strong believer in individual accountability Intellectually curious and looking to develop and grow your sales and persuasion skills Enthusiastic about working in a diverse and supportive team environment Your day to day is… Fielding a high volume of inbound inquiries from Doctors’ offices Responding to, and qualifying inbound leads over the phone Collaborating with your teammates to get to our inbound leads quickly Working closely with your manager and sales executives to track meeting success rate and outcomes Communicating and collaborating with team members on best practices and processes Innovating and testing creative ways to gain access and trust with prospective customers&nbsp; Smartly prioritizing and organizing your time to be as productive as possible Working closely with your manager to implement coaching and feedback&nbsp; Attending weekly team, and all employee meetings to understand the why behind your work and the impact it has on Zocdoc’s patients You’ll be successful in this role if you have… A desire to build a career in sales&nbsp; An ability to manage high-volume tasks in an organized way Experience with persuasion and objection handling Strong written and verbal communication skills The desire to receive and implement feedback&nbsp; A passion for creating a better patient experience&nbsp; Benefits: Uncapped commission Flexible, hybrid work environment Competitive PTO&nbsp;&nbsp; 100% paid employee health benefit options Employer funded 401(k) match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive parental leave Cell phone reimbursement Great Place to Work Certified Catered lunch every day along with snacks Commuter Benefits Convenient Soho location Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$28.84&mdash;$33.65 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;&nbsp; Your Impact on Our Mission&nbsp; As an Integration Support Associate, you’ll implement (local) and maintain (local and enterprise) integrations to ensure Zocdoc maximizes appointment inventory and enables patients to enjoy successful booking experiences.&nbsp;&nbsp;You’ll Enjoy This Role If You...&nbsp; • Are passionate about technology and enthusiastic about bringing solutions to both patients and providers.&nbsp;• Are curious people with a love for fixing technology and working with people.&nbsp;• Are outstanding in communicating effectively (both verbal and written).&nbsp;• A team player who is eager to work in an extremely happy, fun, and progressive environment.&nbsp;• Remarkable at time management and prioritization, managing stakeholders and projects simultaneously.&nbsp;• Have a knack for quickly understanding technical concepts and troubleshooting issues.&nbsp;• Enjoy working with cross-functional teams and collaborating on solutions.&nbsp;• Are comfortable handling multiple tasks in a fast-paced environment.&nbsp;&nbsp;Your Day-to-Day Responsibilities...&nbsp; Support:&nbsp;• Troubleshoot and resolve existing integration issues or requests for local and enterprise clients.&nbsp;• Identify the cause of an issue and resolve or recommend a solution to the appropriate parties.&nbsp;• Concisely and accurately provide product feedback to Integration Engineers.&nbsp;• Quickly and efficiently resolve cases in our queues, minimizing the need to reassign scheduled calls to teammates.&nbsp;• Collaborate closely with internal stakeholders to ensure timely issue resolution.&nbsp;• Provide outstanding customer service by proactively communicating updates and resolutions.&nbsp;&nbsp;Implementations:&nbsp;• Deploy and set up new implementations efficiently and accurately.&nbsp;• Collaborate with engineering and product teams to ensure seamless integration experiences.&nbsp;• Ensure alignment between client requirements and integration functionalities.&nbsp;• Maintain implementation timelines and proactively address potential blockers.&nbsp;&nbsp;Learning and Development:&nbsp;• Attend and participate in team meetings and huddles.&nbsp;• Utilize rubrics and peer reviews to learn and improve performance.&nbsp;• Provide constructive feedback to coworkers and leaders.&nbsp;• Participate in client and cross-team calls and contribute to knowledge-sharing sessions.&nbsp;• Continuously learn and stay updated on Zocdoc’s evolving platform and integration technologies.&nbsp;&nbsp;Documentation:&nbsp;• Update and make corrections to documentation pages when appropriate.&nbsp;• Contribute to knowledge base articles to improve the efficiency of issue resolution.&nbsp;• Collaborate with other teams to ensure accurate, up-to-date, and accessible documentation.&nbsp;&nbsp;You’d Be Successful in This Role If You Have...&nbsp; • Bachelor's or Master's in a related field (with at least 60% score).&nbsp;• 0 to 3 years of work experience (Talented Freshers can also apply).&nbsp;• A solution-oriented mindset with excellent problem-solving skills.&nbsp;• Strong troubleshooting abilities and analytical thinking.&nbsp;• Quick learning capability with a passion for technology.&nbsp;• Familiarity with APIs, SQL, and system integrations (a plus).&nbsp;• Experience with customer support or technical support environments (preferred).&nbsp;• Ability to work effectively both independently and collaboratively.&nbsp;&nbsp;Benefits:&nbsp; • An incredible team of smart and supportive people.&nbsp;• A competitive compensation package, including attractive medical insurance.&nbsp;• Amazing perks – think catered lunch every day, Ping Pong, etc.&nbsp;• Daycare/creche facility for kids.&nbsp;• Corporate wellness programs with Headspace.&nbsp;• Cellphone and Wi-Fi reimbursement.&nbsp;• Competitive parental leave.&nbsp;• Sabbatical leave (over 5 years).&nbsp;• Annual sponsored health check-ups.&nbsp;&nbsp;Zocdoc is certified as a Great Place to Work in 2024-2025.&nbsp;Join us in transforming healthcare and making a real difference in patients' lives! &nbsp;About usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Integration Support Associate

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your impact on our mission You will be part of a high-caliber team of Salesforce professionals, helping to support an ever growing and innovative company. Given the GTM and CX applications that support teams across Zocdoc, you will collaborate with stakeholders across every department to ensure they have the right tools at hand to stay productive and successful. &nbsp; You’ll enjoy this role if you... Are user-centric - you prioritize user needs and experience in order to deliver maximum value Love solving complex problems using technology Don’t settle for the status quo, and are constantly in search of ways to optimize processes Thrive in a key role within a fast-paced, ever-evolving tech company &nbsp; Your day-to-day is... Acting as a strategic thought partner to stakeholders across the company, with a priority on an excellent user experience Leading end-to-end execution of strategic initiatives with limited guidance, ensuring alignment with organizational objectives Working with other analysts, solution architects, and system administrators to design and build scalable solutions Gathering and documenting requirements via user stories, process flows, and functional specifications Prioritizing business needs and establishing roadmaps for your assigned domains Managing and scoping inbound feature and enhancement requests from internal users &nbsp; You’ll be successful in this role if you have... 5+ years of experience working with GTM applications (Salesforce, Gong, Dialpad, Zoominfo, etc) 3+ years working with third-party applications as an application manager or product owner. An entrepreneurial mindset - you’re ready to proactively identify opportunities for improvement and partner with internal teams to make them a reality A strong understanding of GTM processes Experience in documenting requirements, backlog management, and mapping current and future state business process flows Salesforce Administrator certifications Strong organizational, time management, and project management skills &nbsp; &nbsp; Benefits Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified &nbsp; &nbsp;Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$120,000&mdash;$160,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Lead Analyst, Business Systems

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission: We are looking for a Lead Product Analyst to join our Data team at Zocdoc! As a Lead Product Analyst, you’ll partner closely with the product teams to help make better decisions that power our business. You will shape strategy for critical product areas through data, and will guide product development with relevant insights based on analysis. You will be the subject matter expert on metrics and success measurement, experiment design and visual storytelling via data. You are focused on impact, and have the skill to understand customers and promote growth. You should demonstrate curiosity, data fluency, and a collaborative work ethic.&nbsp;&nbsp; &nbsp; You’ll enjoy this role if you are… Passionate about working with analyzing and creating data sets A product-driven analyst who likes to partner with multiple stakeholders Excited to use technology to enhance the consumer experience &nbsp;Your day to day is… Providing mentorship and coaching for Analysts and Senior Analysts to support their growth Identifying opportunities to improve the team’s workflows and tooling, and implementing processes that increase efficiency and reduce time to insight across projects Providing actionable insights to help product managers understand trends, marketplace dynamics, and user behaviors Identifying and quantitatively sizing feature opportunities based on user insights, to inform our overall Product strategy Partnering with product managers to define common user paths and actions, and owning data instrumentation and architecture components Own experimentation and launch design including A/B testing setup, execution, and analysis. Inform Product partners through clear interpretation of results Translating broad questions into plans for research and discovery, perform proactive data exploration, and communicate the results in a compelling way Partnering with the Product team to understand key business health questions, and build a dashboard suite that will become the go-to resource for common themes and reduce time to insight Becoming an expert in a specific product area, handle KPI reporting used to measure the health of the business and provide critical visibility of our data to Product Managers, Engineering and other business teams Exploring data to find actionable insights and make product recommendations through funnels, cohort analyses, and long-term trend investigations You’ll be successful in this role if you have…&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; A BA/BS degree in a quantitative discipline: computer science, statistics, applied mathematics, operations research, engineering, economics, etc. 4+ years of work experience in process execution, business intelligence, dashboarding, reporting, or data analysis Fundamental understanding of predictive modeling and/or forecasting techniques 4+ years of experience with causal analytics and experimental design, implementation, and analysis (split tests, A/B tests, holdout tests, etc.) 4+ years of experience with manipulating large data sets using SQL 2+ years of experience with Tableau, Looker or comparable data visualization tools A passion to get deep into the weeds with data and understand edge cases and how to best represent them Experience building relationships with teammates, influencing decisions at a variety of levels and across multiple teams &nbsp; Benefits Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified &nbsp; &nbsp;Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$128,000&mdash;$195,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Lead Product Analyst

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission As a Lead Product Designer at Zocdoc, you will play a crucial role in driving the user experience and design direction of our products. You’ll be responsible for leading design projects from ideation to implementation and contributing to the overall growth and success of the design team. With your expertise, creativity, and leadership skills, you will help shape the future of healthcare technology and directly influence the way patients connect with healthcare providers. &nbsp; You’ll enjoy this role if you are…&nbsp;&nbsp; Passionate about creating user-centered designs that have a real impact on people's lives Excited to collaborate with cross-functional teams and influence product strategy and direction Comfortable working in a fast-paced, dynamic environment where you can drive meaningful change Energized by tackling highly complex systems and workflows, with a genuine curiosity for digging into the details Your day to day is… Leading and successfully delivering design projects of significant scope, ensuring high-quality outcomes Clearly communicating user experience decisions and rationale, facilitating productive discussions, and driving progress forward Acting as a design leader within the team, bringing valuable insights and perspectives to design crits and cross-functional meetings Staying up to date with the latest design &amp; research trends, tools, and best practices, incorporating them into your work Contributing to the development of design and research guidelines and standards, ensuring their adherence throughout the process You’ll be successful in this role if you have… 6+ years of experience as a product designer, with a strong portfolio demonstrating your ability to create impactful, user-centered designs BA/BS degree in design, a related field (e.g., interaction, graphic, visual communications, product, industrial), or equivalent practical experience Excellent communication and interpersonal skills, enabling effective collaboration and articulation of design decisions Strong leadership skills, with a proven track record of mentoring and guiding junior designers Exceptional problem-solving and critical-thinking abilities, capable of leading and delivering on projects of various scopes The ability to navigate and simplify complex products, systems, and user cases, translating them into intuitive and elegant experiences Deep understanding of user-centered design principles, research methodologies, visual design, and interaction design best practices A life-long learner mentality with a growth mindset &nbsp; Benefits: Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer-funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch every day along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$165,750&mdash;$215,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Lead Product Designer

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission Zocdoc’s most important asset is our people.&nbsp; As a Lead Product Marketing Manager you’ll play a meaningful role in shaping, communicating, and launching Zocdoc’s innovative products to patients and providers. You’ll bring audience, industry and opportunity insights to the product development stage. You’ll collaborate closely with marketing, sales and product teams leading the development of value propositions and go-to-market strategies. This is a great opportunity for a smart and passionate marketer to directly impact how users experience Zocdoc, while driving growth for the business.&nbsp;&nbsp; Zocdoc’s most important asset is our people. As the Lead Product Marketing Manager for Sponsored Results &amp; Measurement, you’ll be responsible for growing one of Zocdoc’s most strategic and fastest-growing revenue streams. You’ll bring audience, industry and opportunity insights to the product development stage. You’ll collaborate closely with marketing, sales and product teams leading the development of value propositions and go-to-market strategies.&nbsp; You’ll own the go-to-market strategy, value proposition, and adoption plans for our ads business — helping providers acquire the right patients, while ensuring a high-quality experience for patients on our platform. This is a great opportunity for a smart and passionate marketer to shape the monetization strategy of our marketplace, and guide our cross-product measurement strategy.&nbsp; By partnering with Product and Analytics to advance our measurement capabilities — and crafting narratives that make performance tangible for providers — you’ll set the industry standard for how healthcare organizations think about growth through advertising. You’ll enjoy this role if you... Are a stickler when it comes to the right message for the right audience at the right time Love shaping products from concept to launch Are collaborative, and enjoy building relationships at all levels of an organization Have an interest in transforming the healthcare experience for millions of patients Your day to day is… Becoming an expert on Zocdoc’s product suite, differentiators, customers, and competitors. Driving product adoption of Sponsored Results with clear and compelling value propositions, positioning, launch strategies and tactics. Tracking competitive ad product trends and evolving advertiser expectations to inform positioning and roadmap development. Gathering and surfacing audience and industry insights through research, data analysis, and internal input to help shape product and marketing strategies.&nbsp; Partnering with Product and Revenue teams to shape the ads roadmap and evaluate new ad formats, pricing models, and targeting capabilities. Collaborating with Product, Sales, Marketing, and other teams to drive cross-functional, cross-channel marketing efforts to meet the growth objectives associated with ongoing initiatives. Inspiring action through customer insights and executing with operational rigor and efficiency.&nbsp; Educating internal partners on how to effectively communicate the unique value of Sponsored Results through various touch points.&nbsp;&nbsp; Developing value prop recommendations, launch materials, and messaging frameworks. You’ll be successful in this role if you… Have experience marketing advertising or measurement products (e.g., paid media, self-serve ad platforms, sponsored listings) Can identify and communicate the value of performance-based advertising to both internal stakeholders and external customers Have a strong perspective on advertising measurement and can lead conversations about what ‘good’ looks like. Demonstrate super strength when it comes to managing complex projects with an eye for detail.&nbsp; Have experience in and passion for collecting and using customer insights and market research to drive strategic product marketing decisions Approach projects through a data-driven and analytical lens.&nbsp;&nbsp; Are a creative problem solver with an appetite to always be learning.&nbsp;&nbsp; Can work independently or in groups, and know when to ask for feedback or help.&nbsp; Have the ability to synthesize complicated product descriptions into simple, everyday language.&nbsp; Are a strong communicator, both verbally and written, and know your audience. Have 7+ years relevant product marketing experience&nbsp; Benefits: Flexible, hybrid work environment Unlimited PTO 100% paid employee health benefit options Employer funded 401(k) match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive parental leave Cell phone reimbursement Great Place to Work Certified Catered lunch everyday along with snacks Commuter Benefits Convenient Soho location &nbsp; &nbsp;Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$170,000&mdash;$235,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Lead Product Marketing Manager, Ad Products

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your impact on our mission Zocdoc’s most important asset is our people.&nbsp; As a Lead Technical Recruiter, you’ll play an essential role in our company’s growth by supporting staffing for our growing Technology teams. Your ability to think outside of the box to identify, attract, and close the nation’s best talent, paired with your passion for creating an efficient and highly personalized candidate experience, will impact our employees and patients for years to come. You’ll enjoy this role if you are… Motivated by working in a fast-paced, data-driven recruitment environment, where we blend art and science to hit our goals A leader by example; you enjoy inspiring and motivating your peers through a personal demonstration of excellence in your work Highly autonomous, and enjoy tackling complex challenges. You welcome ambiguity and get excited about the unknown Passionate about continuously improving everything you touch, from candidate experience to recruitment processes to stakeholder relationships. You’re not afraid to ask questions and challenge processes and opinions to drive the most impactful recruiting outcomes &nbsp; Your day to day is… Full ownership of the end-to-end recruitment process within our Engineering org, from initial sourcing to closing candidates, ensuring a seamless and positive experience for both candidates and hiring teams for a full range of roles from Associate to Director&nbsp; Owning and acting as a technology SME, while remaining flexible to help out with other areas of the business as needed Monitoring the health of your pipelines, using data to provide relevant updates to partners on all roles, identify areas for improvement, and collaborate with others on solving recruiting challenges&nbsp; Partnering closely with stakeholders from across the business and proactively keeping everyone in the loop of current role status; fielding questions about process, market conditions, roadblocks, progress, etc.&nbsp;&nbsp; Fostering a culture of excellence, collaboration, and belonging &nbsp; You’ll be successful in the role if you have… 6+ years of experience owning end-to-end tech recruiting processes at all levels, with a strong focus on executive relationship building A deep understanding of the recruiting industry; you’re up to date on the latest market trends, recruiting tools and best practices Strong interpersonal skills, with a proven track record of building trust and credibility with both candidates and stakeholder at all levels Excellent written and verbal communication skills! You believe that multiple mediums of communication are the key to success A metrics-driven mindset; you leverage data to understand the health of your pipelines and identify ways to improve hiring efficiencies Proficiency in applicant tracking systems and other HR technologies to support data-driven decision-making and process optimization. A few tools that we use: Greenhouse, LinkedIn Recruiter, Workday Passion for building inclusive, diverse teams; you utilize a variety of methods to attract the best talent and deliver an exceptional candidate experience to all Humility. You believe in treating all people with dignity and respect, regardless of title or tenure &nbsp; Benefits Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified &nbsp;Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$124,000&mdash;$170,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Lead Recruiter (Tech)

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission We are looking for an Analytics Engineering Manager to lead a high-impact team focused on building the trusted data assets that power strategic decision-making across Zocdoc. Your team will own the transformation layer of our data stack, enabling data consumers—including analytics, product, finance, and operations—to generate insight quickly and confidently. You’ll help define and execute a technical roadmap that improves the accuracy, scalability, and usability of our analytics infrastructure, and you’ll play a critical role in scaling self-serve analytics through robust data modeling and tool optimization. You’ll also be a champion of data quality, governance, and team development. &nbsp; You’ll enjoy this role if you are… Passionate about building clean, well-modeled data that unlocks insight at scale A collaborative leader who enjoys supporting and mentoring engineers Motivated by enabling teams across the company to make better decisions through data Excited to work at the intersection of engineering, product, and analytics Eager to build a diverse and inclusive team that values high technical standards &nbsp; Your day to day is… Leading and mentoring a team of analytics engineers focused on transforming raw data into high-quality, trusted data assets Partnering with cross-functional stakeholders (Product, Engineering, Analytics) to define data needs and prioritize analytics engineering work Defining and executing the roadmap for the analytics engineering team with a focus on scale, maintainability, and business impact Creating and enforcing best practices for data modeling and transformation, using tools like DBT and Dagster Overseeing the development of production-grade analytics models with performant SQL in cloud data warehouses (e.g. Snowflake) Managing and optimizing analytics tools such as Looker and Amplitude to support self-service and reduce downstream support burden Collaborating with Data Engineering and Data Product to improve data governance, quality, and lineage Establishing and monitoring key team metrics around developer efficiency, model reliability, and value delivery Leading hiring and onboarding for the analytics engineering team You’ll be successful in this role if you have… 6+ years of experience in analytics or data engineering, including at least 2 years in a formal leadership role BA/BS in Computer Science, Information Systems, Engineering, Mathematics, or a related field (or equivalent experience) Deep experience with modern data stack tools such as DBT, Dagster, Snowflake, and Looker Strong SQL and data modeling skills, with a track record of building maintainable and performant analytics layers Strong Looker developer skills, including LookML modeling and overall project architecture Proficiency with Python for scripting, automation, or tooling development Experience managing the adoption and administration of analytics tools such as Looker and Amplitude, including evangelizing best practices and training users to support self-serve analytics Familiarity with AI-assisted development tools (e.g., Copilot, CodeWhisperer) to improve team productivity Experience implementing or supporting data governance principles, KPI management frameworks, and business intelligence operations Ability to collaborate and communicate effectively with both technical and non-technical stakeholders A strong sense of ownership and urgency, with the ability to drive alignment across teams Comfort operating in a fast-paced, evolving environment with changing priorities &nbsp; Benefits: Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$176,000&mdash;$250,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Manager, Analytics Engineering

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission: We are looking for a Senior Software Engineer (SSE) to join our product engineering team at Zocdoc! As a senior engineer at Zocdoc you’ll balance individual contribution with mentorship. You'll have the opportunity to work across the stack, front to back and everything in between, with an emphasis on data-driven microservice API development. You’ll take ideas from inception to reality by rapidly building prototypes, iterating and releasing them. You’ll build scalable products that make the healthcare experience for patients, providers, and Zocdocr’s simpler, safer, and more efficient. You’ll enjoy this role if you are… Passionate about building fully scalable platforms with the latest technologies A product-driven engineer who loves working in a highly collaborative and supportive environment Motivated by building products that make healthcare easier Excited to use technology to enhance the consumer experience Passionate about building diverse and inclusive teams and culture Excited to lead projects and be a mentor for other engineers &nbsp;Your day to day is… Contributing to the end to end development of consumer facing applications&nbsp; Building products designed to scale quickly like new patient interactions, real-time video visits and new functionality that helps doctors optimize their Zocdoc experience Shipping efficient and scalable code to millions of users autonomously Collaborating with our agile team of dedicated and brilliant engineers, product managers, and designers. You will partner with the product and design teams to develop product improvements&nbsp; Making a meaningful impact as you own and release features in our CI environment that will impact patients, doctors, and Zocdocr’s alike Mentoring your peers, with the notion that helping others means learning and growing yourself Working with cutting edge GenAI tools and technology You’ll be successful in this role if you have…&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Passion for technology and the ability to think critically about performance, scalability, and reliability of software Implemented fast and efficient software solutions using object-oriented or functional languages. Some of the technologies we utilize are C#, Scala, React, and Node.js, however we are language agnostic. Designed and built user facing web applications that scale&nbsp; 5+ years of professional full-stack development experience with experience writing automated tests and deploying code. Successfully mentored other engineers in the past and encouraged your peers to use software development best practices for code testing and deployment &nbsp; Benefits: Flexible, hybrid work environment Unlimited PTO 100% paid employee health benefit options Employer funded 401(k) match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive parental leave Cell phone reimbursement Great Place to Work Certified Catered lunch everyday along with snacks Commuter Benefits Convenient Soho location Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$152,000&mdash;$228,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Senior Software Engineer

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission Zocdoc’s most important asset is our people.&nbsp; As an Enterprise Sales Manager, Onboarding, you’ll be responsible for leading a highly operational sales team that drives early growth from large provider groups and health systems. You will hire, train, develop, and retain top individual contributors while creating and fostering a culture that empowers the team to hit targets. You will be responsible for driving not just the results of their team, but also the culture in a way that is best for Zocdoc patients, providers, and employees. &nbsp; You’ll enjoy this role if you are… Highly ambitious. You’re excited to lead your team to rise to any challenge. You are never satisfied with reaching target, and instead look for ways to outperform&nbsp; Passionate about people development and culture. You get personal satisfaction from helping an employee do their best work An operational powerhouse. You enjoy problem-solving in a pragmatic, results-oriented way The kind of leader who loves to roll your sleeves up, lead by example, and stay close to the work &nbsp; Your day to day is… Coaching and managing top individual contributors to drive strong results in the first 90days of the client journey Diving into data to uncover opportunities and trends; delivering those valuable insights to inform process improvements Actively seeking ways to raise the performance bar at all times Creating a positive culture fueled by learning and development Innovating on existing process and presentation, including developing new scripting, building new sales content, and partnering with cross-functional teams Driving business-critical initiatives that meaningfully impact commercial results&nbsp; Collaborating with internal stakeholders to identify areas for increased effectiveness in current workflows &nbsp; You’ll be successful in this role if you have… A meaningful (2+ years) of sales leadership experience A proven track record of building teams that hit targets and accomplish goals A proven track record of working broadly across an organization, balancing multiple stakeholders across all tenure buckets (executive to individual contributor) Superb communication skills! You believe in keeping all of your stakeholders in the loop and know that multiple mediums of communication are the key to success An unrelenting desire to build more equitable, inclusive, and diverse workplaces.&nbsp; You view this role as an opportunity to create positive change The mentality of an entrepreneur/owner and a strong bias to action &nbsp; Benefits Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified &nbsp;Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$119,000&mdash;$147,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Manager, Enterprise Sales (Onboarding)

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission Zocdoc’s most important asset is our people. As a Sales Manager, SMB Sales, you will be responsible for managing a highly motivated sales team, to drive results that grow revenue for Zocdoc. You will lead, hire, train, and retain top talent, while creating and fostering a culture that empowers the team to hit targets. You will be responsible for driving not just the results of their team, but also the culture in a way that is best for Zocdoc patients, providers, and employees. You’ll enjoy this role if you are… An executor who is able to partner with leadership to take ideas and turn them into reality The kind of leader who loves to roll your sleeves up, lead by example, and stay close to the work Passionate about leveraging data to create actionable insights develop their team members and drive their business forward The kind of person who builds a culture of high performance and impact by establishing trust with their teams Your day-to-day is… Managing and coaching a bench of individual contributors who are driving results Building a diverse and inclusive talent pipeline and leadership bench Working with stakeholders across the business to ensure requirements are met to hit targets Communicating actively and often with tailored messaging so that all of our stakeholders are in the loop, and our sales team is motivated and focused Strategizing and prioritizing. There’s no shortage of ideas - but time isn’t infinite. &nbsp;You’ll lean on data and your knowledge of our organization to make sure you’re smartly deciding what needs to happen now, and what can wait until later Working closely with Sales Leadership and our Sales Operations team to build out reporting, forecasts, and roadmaps You’ll be successful in this role if you have… An unrelenting desire to build more equitable, inclusive, and diverse workplaces. You view this role as an opportunity to create positive change A meaningful (2+ years) of sales leadership experience Demonstrated experience building strong teams that perform, and tout an inclusive, supportive, and collaborative culture Proven track record of working broadly across an organization, working with multiple stakeholders across all tenure buckets (executive to individual contributor) Strong business acumen, and an appreciation for reporting and data fidelity Experience working autonomously A passion for healthcare and health systems, and a deep understanding of its complexity Excellent communication skills, both written and verbal Benefits: Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$80,500&mdash;$133,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Manager, SMB Sales

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission Healthcare is one of the most critical systems in people’s lives, yet it’s stuck on fragmented technology that leaves patients waiting, providers guessing, and entire health systems struggling to connect.&nbsp; At Zocdoc, we refuse to accept that; we’re not here to patch cracks, we’re here to rebuild the operating system of healthcare. We’re building an AI-powered product platform that redefines how healthcare connects, transforming antiquated systems into clean, reliable services that power provider interactions, enterprise APIs, and every patient outcome. As the Engineering Manager for Interop Platform, you’ll be center stage to Zocdoc’s growth and product development. This isn’t just running a team; it’s owning the product platform strategy that defines Zocdoc’s future. The platform you lead will be the foundation for our most strategic bets: scaling Zo, our phone AI agent, automating product onboarding, making integrations observable and self-serve, and enabling enterprises to connect with confidence. Your work will influence not just how Zocdoc builds products today, but how we become the healthcare platform of tomorrow. This is your chance to build at the highest level of impact: raising the bar on technical rigor, scaling APIs and data systems, and developing engineers into leaders. You’ll make Interop’s progress visible not just in code but in business outcomes, powering Zocdoc’s most strategic bets and leading the broader charge to make us the healthcare platform that finally gives power to the patient. You’ll enjoy this role if you… Want to be at the center of Zocdoc’s growth, leading the product platform that powers everything from exciting new products like Zo to our core Marketplace and industry-leading enterprise APIs. See platform strategy as product strategy, and you’re fired up by building scalable, AI-enabled systems that define what the business can do next. Are a technical leader who thrives on building and coaching high-performing, mission-driven engineering teams. Enjoy the challenge of balancing long-term platform strategy with fast-moving business tradeoffs, making smart decisions on the fly without losing sight of the bigger picture. Get energy from pacing ahead of demand — anticipating product needs, building reusable systems, and laying track before trains arrive. Believe in impact through leverage: data platforms, APIs, product onboarding automation, and observability as the multipliers that enable dozens of products. Want to build not just services, but the operating system of healthcare — technology that gives power back to the patient. Excel at partnering with cross-functional stakeholders — Product, PMM, BD, and Sales — by navigating competing priorities, aligning diverse product asks into a cohesive platform strategy, and ensuring every capability delivered creates clear, measurable customer impact and adoption. Excited to grow as a leader, working closely with leadership to expand your influence. Your day to day is… Leading and scaling the Interop Platform team- hiring, mentoring, and developing engineers into high performers and future leaders. Raising the technical bar- enforcing high standards for system design, code quality, observability, and reliability across all services. Owning platform delivery- ensuring APIs, data pipelines, and systems are secure, scalable, and reliable in a modern microservices cloud environment. Driving predictable execution- running clear planning, standups, and retros to ensure roadmap commitments are delivered with consistency and quality. Balancing priorities- making smart trade-offs between long-term platform investments and high-visibility business needs, keeping strategic goals in focus while unblocking immediate demands. Partnering across Zocdoc- working closely with Product, PMM, BD, and peer engineering teams to align on priorities, balance competing asks, and ensure every capability delivered drives real customer outcomes. Making progress visible- translating technical work into dashboards, narratives, and outcomes that executives, providers, and enterprise partners can understand and value. Anticipating future needs- pacing the platform ahead of demand by identifying reusable systems, data capabilities, and automation that unlock the next generation of products. Championing resilience- ensuring the platform meets enterprise-grade reliability, scalability, and HIPAA/PHI compliance requirements. Fostering innovation and continuous improvement- encouraging curiosity, experimentation, and investment in new technologies and patterns that expand Interop’s leverage. You’ll be successful in this role if you… 7+ years of backend or platform engineering experience working on APIs, data platforms, scalable distributed systems, or similar technologies. 3+ years leading teams that delivered mission-critical systems in a modern cloud microservices environment. Have a proven track record of building and scaling product platforms, designing APIs, data pipelines, and distributed systems that became core to business growth. Have experience growing data platforms: ingestion, normalization, ETL pipelines, and serving models that scale with complexity while meeting security and compliance standards (HIPAA/PHI a plus). Are fluent in API ecosystems and developer experience, and know how to build customer-facing platforms developers adopt with confidence. Are fluent in observability and reliability practices, defining SLOs, building dashboards, running incident response, and ensuring service health is visible and actionable. Can balance long-term platform vision with short-term business tradeoffs, making pragmatic decisions on the fly without losing sight of strategy. Excel at partnering with cross-functional stakeholders and communicating clearly at all levels, aligning diverse asks into a cohesive platform strategy that drives real customer outcomes. Can grow and scale a high-performing team, hiring exceptional engineers, mentoring them into Staff and future leaders, and sustaining engagement and retention. Are passionate about being an AI advocate, embedding AI into platform workflows, championing automation, and using AI to reduce toil and expand what’s possible. Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.Remote Base Salary Range$176,000&mdash;$264,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Manager, Software Engineering (Backend)

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission Zocdoc's most important asset is our people. As a Marketing Operations Manager, you will help power Zocdoc's growth by enabling effective, data-driven marketing strategies to reach and convert provider audiences. You will lead segmentation, campaign infrastructure, lead scoring, and performance reporting—ensuring we attract, engage, and convert the right providers, efficiently. &nbsp; You’ll enjoy this role if you are… A segmentation and campaign execution expert who thrives in B2B funnel dynamics Excited by the mechanics of how marketing actually drives growth Relentlessly focused on data and process improvement Skilled at navigating cross-functional teams and complex tech stacks Passionate about enabling sales and marketing collaboration through better infrastructure &nbsp; Your day to day is… Building and maintaining a system of provider segmentation for marketing campaigns Managing campaign execution infrastructure across the go-to-market tech stack (e.g. Demandbase, Marketo, Salesforce) Developing and maintaining lead scoring models that inform touch points and sales handoff Working cross-functionally to define and refine MQL and SQL criteria Supporting performance tracking across the marketing funnel (e.g. engagement, MQLs, handoffs, pipeline) Partnering with RevOps and Data teams to align systems and ensure segment delivery and attribution Driving operational improvements and ensuring best practices are implemented across marketing tools and processes &nbsp; You’ll be successful in this role if you have… 5+ years of experience in marketing operations, revenue operations, or campaign operations Experience managing marketing automation and CRM tools, specifically Salesforce, Marketo, and Demandbase Proven ability to build segmentation logic and lead scoring models Strong analytical and problem-solving skills A deep understanding of the B2B marketing funnel and sales/marketing alignment Superb communication skills with a strong bias for cross-functional collaboration A 4-year bachelor’s degree, preferably with a business or analytical focus &nbsp; Benefits Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified &nbsp; Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$130,000&mdash;$175,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Marketing Operations Manager

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;&nbsp; Your Impact on our mission: As a Provider Experience Specialist at Zocdoc, you will embody our core values in all interactions, working diligently to deliver exceptional customer service to our provider accounts. You’ll be evaluated on your ability to upsell features and offer tailored solutions to our customers. You will play a vital role in fostering authentic connections, inspiring engagement, and ensuring that healthcare providers can easily access the benefits of Zocdoc's platform through calls, emails, and chat. You’ll enjoy this role if you are… Super-positive and empathetic: you see the best in people and know how to bring it out&nbsp; A team player, who enjoys working in a highly collaborative (and extremely fun!) team environment&nbsp;&nbsp;&nbsp; Passionate about bringing solutions to providers Excited to learn new techniques and systems Your day to day is… Providing best-in-class customer service experiences to our healthcare provider partners through calls, emails, and chat, proactively upsell features, and make it easy for customers to utilize Zocdoc's services effectively Seeking opportunities to make using Zocdoc easy for our providers through multiple channels, streamlining their interactions and improving their overall experience &nbsp;Acting as the voice of Zocdoc, treating each interaction as a chance to create lasting positive impressions, offer proactive solutions,&nbsp; and humanize the connection between our product and our users. Resolving issues promptly and effectively Developing a deep understanding of Zocdoc's platform and services, inspiring engagement by demonstrating the value we bring to our users through multiple support channels Maintaining accurate records of all interactions, ensuring that our commitment to making healthcare easy is consistently upheld, regardless of the communication method You’d be successful in this role if you have…. Excellent communication and interpersonal skills, both in verbal and written form Customer service experience, preferably in a healthcare or technology-related field Strong problem-solving abilities and adaptability in a fast-paced environment Exceptional organizational skills and attention to detail Dedication to delivering best-in-class customer service and promoting Zocdoc's mission Benefits:&nbsp; Flexible work environment Competitive PTO 100% paid employee health benefit options (including medical, dental, and vision) 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.Remote Hourly Pay Range$19.64&mdash;$26.92 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Provider Experience Specialist (Denver)

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission We are seeking a Principal Product Analyst to join our Product Analytics team that is embedded in Zocdoc’s Product organization. As a Principal Product Analyst, you will have a chance to shape strategy for critical product areas through data and will guide product development with relevant insights based on analysis. You will be the subject matter expert on metrics and success measurement, experiment design, and visual storytelling via data. You are focused on impact, and have the skills to understand customers and promote growth. You should demonstrate curiosity, data fluency, and a collaborative work ethic.&nbsp;&nbsp; Your role will be to take ownership of generating insights and recommendations to shape our product roadmap and go-to-market strategy. You will partner closely with Product, Engineering, Design, Marketing, UX Research, Sales and Business Operations to define, prioritize and execute initiatives that drive business growth.&nbsp; &nbsp; You’ll enjoy this role if you.. Inspired by the opportunity to positively impact the healthcare experience of millions of patients and providers Have an eye for differentiating a good outcome from a great outcome Go beyond the symptoms of a problem to understand the root causes Passionate about working with, analyzing, and creating data sets Empathize with the customers and users of our products&nbsp; &nbsp; &nbsp;Your day to day is… Creating edge-of-the-seat product and customer insights that enable Product Directors/Managers to define strategy and prioritize roadmaps&nbsp; Influencing decision makers in cross-functional teams by (re)defining key metrics of success, building data-driven narratives on growth opportunities, and sizing outcomes Partnering with Product, Technology, Design, and other teams to ideate, test, and launch product features; own deep-dive analysis of post-launch impact and recommendations to optimize product experience Maintaining a constant pulse on health of the business &amp; product to by tracking KPIs against targets and conducting investigations of key trends and their underlying drivers &nbsp; You’ll be successful in this role if you have…&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 5 to 8 years experience in a hands-on analytical role, product strategy, management consulting, business intelligence, and other similar roles Experience influencing decision makers across cross-functional teams using insights generated through quantitative and qualitative data&nbsp; Ability to synthesize data into actionable insights across all levels of stakeholders (business, technical, and executives) Strong SQL proficiency and understanding of data modeling concepts&nbsp; Familiarity with using and driving self-service adoption of data visualization tools (e.g. Looker, Tableau) &nbsp; &nbsp; Benefits Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified &nbsp; &nbsp;Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$160,000&mdash;$230,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Principal Product Analyst

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission At Zocdoc, we’re building the best experience for millions of patients to find care easily. As the Principal PM for Search Experience, you will drive strategy for the category leading provider search solution. You’ll envision and define what a best-in-class search experience looks like, and you’ll partner with a strong group of engineers, designers, and cross-functional teammates to bring it to life. This is a high-impact, high-visibility role at the forefront of healthcare and AI innovation. You will shape the product roadmap, oversee the full product lifecycle, and build a category-defining experience that makes it radically easier for patients to find the right care for them. &nbsp; You’ll enjoy this role if you are… A strategic product leader excited by the opportunity to build and scale search &amp; discovery products in a complex, real-world domain like healthcare A builder who thrives in rapid growth environments and is passionate about launching innovative, user-first products A customer-obsessed thinker who can translate deep user insight and business objectives into a compelling product strategy A cross-functional collaborator who leads through influence and clarity, and brings partners along on the journey A coach and mentor who knows how to develop high-performing product teams and foster a culture of ownership, inclusion, and velocity &nbsp; Your day to day is… Defining and driving the product vision and roadmap across all patient-facing search surfaces at Zocdoc Building, leading, mentoring, and growing a team of product managers Partnering closely with Engineering, AI/ML, Design, Marketing, Sales, BD, and Operations to bring high-quality features to market Championing and implementing best-in-class product development practices and team rituals &nbsp; You’ll be successful in this role if you have… 7+ years of product experience, ideally with 3+ years building search products Demonstrated success shipping complex, technical products that drive business growth Strong analytical and problem-solving skills, with the ability to synthesize data and make informed product decisions Exceptional communication and stakeholder management skills Startup experience as well as experience working with AI/ML technologies is a strong plus &nbsp; &nbsp; Benefits Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified &nbsp; &nbsp;Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$182,000&mdash;$260,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Principal Product Manager

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on Our Mission: As a Provider Data Operations Researcher, you will manage and analyze healthcare provider data to ensure accuracy, compliance, and operational efficiency. The role involves maintaining provider records, supporting data-driven decisions, and ensuring regulatory standards are met. You’ll Enjoy This Role if You… Are enthusiastic about bringing solutions to both patients and providers Have a fervent flame to learn and adapt to new skill-sets and processes Are outstanding in communicating effectively (both verbal and written) Have a keen eye for detail and can capture discrepancies efficiently A team player who is eager to work in an extremely happy, fun, and progressive environment Remarkable at time management and prioritization, managing stakeholders and projects simultaneously Your Day-to-Day Is…You’ll primarily use the internet and learn in-house tools to collect information on medical professionals and institutions, such as their names, addresses, and other contact information, affiliations, board certifications, and awards and recognitions. You will also: Receive adequate training on in-house tools, Zocdoc products, and process workflow to have sound knowledge and understanding of both&nbsp; Meet or exceed metric goals for both productivity and accuracy&nbsp; Ensure high-quality data verification and structured or unstructured research using available search tools and applications&nbsp; Daily reporting of work done in the available reporting tools&nbsp; Collaborate with AI models to accelerate research, surface inconsistencies, and identify missing or outdated data. Promptly communicate any glitches, impediments in the process workflow to team head and respond to emails in an appropriate and timely manner Be aware of the latest guidelines and policies impacting work&nbsp; Participate in projects that improve data integrity, enhance AI model training through feedback loops, and design workflow solutions leveraging automation You’d be Successful in This Role if You Have… At least a bachelor’s degree from a reputed institution (good percentage or a minimum of 60% in 10th/12th/graduation and above) 1-2 years of work experience&nbsp; Proficiency in Excel and Google Sheets for data entry, analysis, and reporting, including mid-level functions such as lookups, pivot tables, conditional formatting, data validation, and error checks. Familiarity with AI-powered tools for research, summarization, and data validation, with the ability to review, refine, and quality-check AI-generated outputs. Excellent verbal and written communication skills in English&nbsp; Strong customer service orientation - ability to communicate with client-facing teams and clients primarily via email, ensuring professionalism, clarity in requirements, and timely updates. Ability to learn quickly, experiment with new tools (including AI solutions), and readily adapt to changing processes. Strong analytical and interpersonal skills, attention to detail and sharp focus&nbsp; Know-how of Salesforce is a plus Benefits... An incredible team of smart and supportive people A competitive compensation package, including attractive medical insurance Amazing perks – think catered lunch every day, Ping Pong, etc. Daycare/creche facility for kids The chance to create a better healthcare experience for millions of patients! Corporate wellness programs with Headspace Cellphone and wifi reimbursement Competitive parental leave Sabbatical leave (over 5 years) Annual sponsored health check-ups Zocdoc is certified as a Great Place to Work 2025-2026 About usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Provider Data Operations Researcher

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp; Your Impact on our mission: As a Provider Experience Specialist at Zocdoc, you will embody our core values in all interactions, working diligently to deliver exceptional customer service to our provider accounts. You’ll be evaluated on your ability to upsell features and offer tailored solutions to our customers. You will play a vital role in fostering authentic connections, inspiring engagement, and ensuring that healthcare providers can easily access the benefits of Zocdoc's platform through calls, emails, and chat. You’ll enjoy this role if you are… Super-positive and empathetic: you see the best in people and know how to bring it out&nbsp; A team player, who enjoys working in a highly collaborative (and extremely fun!) team environment&nbsp;&nbsp;&nbsp; Passionate about bringing solutions to providers Excited to learn new techniques and systems Your day to day is… Providing best-in-class customer service experiences to our healthcare provider partners through calls, emails, and chat, proactively upsell features, and make it easy for customers to utilize Zocdoc's services effectively Seeking opportunities to make using Zocdoc easy for our providers through multiple channels, streamlining their interactions and improving their overall experience &nbsp;Acting as the voice of Zocdoc, treating each interaction as a chance to create lasting positive impressions, offer proactive solutions,&nbsp; and humanize the connection between our product and our users. Resolving issues promptly and effectively Developing a deep understanding of Zocdoc's platform and services, inspiring engagement by demonstrating the value we bring to our users through multiple support channels Maintaining accurate records of all interactions, ensuring that our commitment to making healthcare easy is consistently upheld, regardless of the communication method You’d be successful in this role if you have…. Excellent communication and interpersonal skills, both in verbal and written form Customer service experience, preferably in a healthcare or technology-related field Strong problem-solving abilities and adaptability in a fast-paced environment Exceptional organizational skills and attention to detail Dedication to delivering best-in-class customer service and promoting Zocdoc's mission Benefits:&nbsp; Flexible work environment Competitive PTO 100% paid employee health benefit options (including medical, dental, and vision) 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.Remote Hourly Pay Range$19.64&mdash;$26.92 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Provider Experience Specialist (Atlanta)

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our MissionAt Zocdoc, we recognize the important role that paid social plays in connecting brands with potential customers. As a Sr. Associate, Paid Social, you will be a driving force in growing our patient reach and bookings on Meta with the opportunity to expand into other platforms (e.g. Tiktok and Pinterest) as the channel grows. You’ll be at the forefront of identifying opportunities, driving creative insights, and optimizing campaigns across this dynamic channel. Your strategic insights and data-driven approach will directly contribute to achieving critical company growth objectives. You’ll enjoy this role if you are… Motivated by a deep-rooted desire to succeed and drive results Autonomous, urgent, and creative - you genuinely love solving difficult problems within the unique landscape of paid social Highly skilled at leveraging data analysis to identify and capitalize on strategic options and opportunities Organized, efficient and detail-oriented A resourceful and innovative individual who perseveres through challenges The kind of person who is self-motivated and proactive in seeking guidance and support when necessary Your day to day is… Overseeing the day-to-day performance of our Meta campaigns Developing and implementing new campaigns and testing strategies to effectively scale the account Managing daily optimizations to ensure we remain on track against channel goals and budget Managing weekly creative insights and recommendations in partnership with our creative agency and Brand team Supporting Marketing Manager in the development and implementation of Paid Social strategies to produce successful outcomes Working cross-functionally with other members of Digital Marketing, Analytics and Product on landing page testing to drive up CVR across high- and mid-funnel channels Assisting with channel-level reporting and analysis Tracking KPIs, distilling insights from campaign data, and providing regular performance updates to the team Partnering with analytics to enhance our data capabilities, improving our reporting, and finding areas of opportunity that could significantly impact the broader business Communicating channel results and priorities across the organization Effectively conveying results and insights to leadership in weekly meetings Developing working relationships with cross-functional partners You’ll be successful in this role if you have… 3+ years experience in planning and executing paid social campaigns and investment Deep knowledge of paid social channels, technologies, best practices, and trends Proven track record in directing, testing, and iterating on creative strategies An analytical and performance-driven mindset with a solid understanding of growth marketing KPIs Comfortable working with Looker or other BI tools to analyze data, generate actionable insights and inform strategic decisions Exceptional communication and interpersonal skills, with the ability to manage multiple tasks and timelines Experience with CRO and landing page testing is a plus Benefits:&nbsp; Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified&nbsp; Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$98,000&mdash;$147,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Senior Associate, Paid Social

Provider Experience Specialist (New York)

Provider Experience Specialist (Phoenix)

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission Zocdoc’s most important asset is our people. As a Provider Experience Team Lead, you’ll play a meaningful role in making sure our frontline team is set up for success, allowing them to deliver fast, accurate, and customer-centric service. You’ll be the operational and coaching backbone of your team, ensuring that Zocdoc’s service delivery remains top-tier in order to provide a best-in-class customer experience. You’ll enjoy this role if you are… Personally motivated by helping others succeed and thrive in their roles. Autonomous, urgent, and creative. You genuinely love solving problems in real time and ensuring smooth operations. Highly skilled at coaching and leading through influence rather than authority. Passionate about maintaining a positive and efficient customer experience. A reliable point person and knowledge hub for your team. The kind of person who can balance multiple priorities, from real-time queue management to long-term workflow optimization. Serious about your work, but not about yourself. Let’s face it - the way things happen sometimes, you kind of need a sense of humor. Your day to day is… Sharing ownership of live queue management, ensuring SLAs are met across all channels. Authentically leading and coaching the team through real-time feedback and clear communication. Building and fostering relationships with team members and cross-functional partners to ensure smooth operations. Triaging and resolving escalations while modeling calm, customer-centric problem-solving. Identifying and escalating trends that impact customer experience, processes, or tools. You’ll be successful in this role if you have… An unrelenting desire to build more equitable, inclusive and diverse workplaces. You view this role as an opportunity to create positive change. Meaningful (2+ years) experience in a customer-facing environment, with a track record of meeting deadlines. A compassionate but consultative, and confident approach with your team and customers. A fundamental understanding of customer relationship management (CRM) and service tools. The mentality of an owner and a strong bias to action. Superb communication skills! You believe in keeping all of your stakeholders in the loop and know that multiple mediums of communication are the key to success. Humility. You believe in treating all people with dignity and respect, regardless of title or tenure. The ability to manage conversations and relationships via phone, email, and Slack. Benefits: Flexible work environment Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified&nbsp; Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.Remote Base Salary Range$63,000&mdash;$80,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Provider Experience Team Lead (Atlanta)

Provider Experience Team Lead (Denver)

Provider Experience Team Lead (New York City)

Provider Experience Team Lead (Phoenix)

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on Our Mission... Zocdoc’s most important asset is our people. As a Recruiter and Sourcer, you’ll play a meaningful role in making sure that we’re building diverse and inclusive teams that help drive business growth and a better patient experience. Your ability to think outside of the box to get in front of the nation’s best talent, paired with your passion for creating an efficient and highly personalized candidate experience, and ability to build incredible relationships with our internal stakeholders, will impact our employees and patients for years to come. You’ll Enjoy This Role if You…&nbsp; Personally are motivated by building diverse and inclusive teams&nbsp; Are autonomous, urgent, and creative. You genuinely love talent acquisition, and want to own your work and deliver thoughtful, candidate-centric experiences&nbsp;&nbsp; Are highly organized and attentive to detail (Recruiting can be a lot - you can wisely prioritize your work and balance what needs to be done today versus what can wait) Have an eye to understand data and reports and know the importance of taking data based decisions Are a relationship builder, who’s passionate about the intersection of technology and healthcare Partner with stakeholders to understand the requirement and communicate effectively with all applicants&nbsp; Believe you are a kind of person who thinks one step ahead. Recruiting is about connecting the dots with what’s happening in the business Your Day to Day is to…&nbsp; Ownership of recruiting pipelines for various hiring needs of the company like operations, service and tech talent - ranging from junior to senior roles Authentically engage candidates to understand their wants and needs, while demonstrating company values&nbsp; Deliver a thoughtful and streamlined candidate experience, where candidates feel valued, inspired, and motivated to work for Zocdoc&nbsp; Building and fostering relationships with internal stakeholders, partnering together to create smart sourcing and recruitment strategies&nbsp; Keeping our ATS current, leveraging data and reporting to validate, and iterate the process&nbsp; Source candidates! You know how competitive this industry is, and realize that sourcing is an incredibly important driver in attracting the best talent You’d be Successful in This Role if You Have…&nbsp; The mentality of an entrepreneur and a strong bias to action. You’re excited to help author our destiny and aren’t afraid to fail, learn, and challenge conventions Passion for process and tracking, and the ability to optimize your work and smartly prioritize your time&nbsp; A Bachelor’s degree from a reputed institution with a minimum of 60% in 10th/12th/ graduation A minimum of 1 to 4 years of work experience as a recruiter/sourcer&nbsp; Strong analytical reasoning skills, attention to detail, and sharp focus Excellent verbal and written communication skills A niche to comprehend the fundamental nature of the jobs and their requirements Humility. You believe in treating all people with dignity and respect, regardless of title or tenure Benefits A competitive compensation package Amazing perks – think catered lunch every day, Ping Pong, etc. About usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Recruiter (On contract)

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your impact on our mission The Enterprise Sales Associate will be responsible for owning the top of the funnel for standard and complex accounts for the new business function of the enterprise team. This will entail researching prospects, identifying key contacts, and managing a multi-level gaining access process to consistently generate new selling opportunities with large group practices. While the primary responsibility of the role will be full ownership of the early stage process and sales support, the most qualified candidate will also possess high ability to learn new things, a propensity to leverage resources, and the communication substructure necessary to grow into a complex selling role. This will require a strong business acumen and a persuasive ability to fluidly discuss the economics of the variable business model and its impact on the client’s business. &nbsp; You'll enjoy this role if you... Are highly professional in your communication style. You earn and instill trust, encouraging prospects to share business goals, strategies, deficiencies and priorities Passionate about learning about large healthcare providers so you can creatively and collaboratively present Zocdoc as a solution to their unique challenges Are committed to long term self-improvement through coaching and feedback Have an interest in the Healthcare or Consumer Technology Are motivated by clear metrics and targets &nbsp; Your day to day is... Owning top of the funnel to scalably and repeatedly create new selling opportunities with mid-market groups Leveraging range of capabilities to consistently gain access to key target contacts at enterprise groups Managing gaining access process with extreme bias toward process and repeatability; appropriately departing from prescribed process when justified by unique prospect conditions Translating strengths from the outbound process to the more complex setting of large group practices Overcoming commercial objections while retaining rapport and consultative relationship with contact Offering sales support for enterprise sellers Facilitating strong meetings and thoroughly documenting valuable information that can be used in the sales process Proactively and consistently learning about the enterprise sales process and customer segment &nbsp; You'll be successful in this role if you have... At least 1 year of experience in sales and/or healthcare A proven track record of successfully executing consultative sales efforts&nbsp; Demonstrated orientation toward priorities and goals of team, project, and company over self Strong communication skills, both internally and externally facing &nbsp; &nbsp; Benefits Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified &nbsp; &nbsp;Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$60,000&mdash;$90,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Sales Associate, Enterprise

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your impact on our mission As a Sales Executive, you'll play a vital role in driving our mission forward by helping healthcare providers grow their practices through Zocdoc’s Sponsored Results. You’ll work closely with clients to uncover their goals, challenge them to think big, and strategically position Sponsored Results as the key to standing out in an increasingly competitive marketplace. This role is about more than just hitting KPIs; it’s about building power users on our marketplace, owning a full-funnel pipeline, and making a measurable difference in patient access. If you’re someone who’s curious, driven, and ready to make a direct impact on both our business and the providers we serve, this role will be a good fit. You’ll enjoy this role if you are… Self-motivated and driven to succeed; someone who’s passionate about the healthcare industry and Zocdoc’s role in making it better for the patient Able to utilize consultative selling rooted in genuine curiosity to challenge and influence clients to think outside the box Data-driven, leveraging market and industry knowledge in your decision-making Interested in the Healthcare or Consumer Technology&nbsp; Motivated by clear metrics and targets Your day-to-day is... Managing a full sales pipeline of prospective Sponsored Results clients from top to bottom Seeking out and utilizing feedback from sales leadership and peers to adapt and implement improved sales strategies and processes Learning the ins and outs of our Sponsored Results product, and have the ability to speak to the value of a cost per booking tool in the marketing funnel Negotiating competitive bids with clients on our Sponsored Results tool Achieving and consistently exceeding monthly sales goals and targets Utilizing Salesforce.com to log and track all client-related information, outreach and call outcomes You’ll be successful in this role if you have… At least 1 year of sales experience in a closing role; experience in a full cycle sales role preferred Strong consultative selling skills An eagerness to develop new skills in a fast paced environment Self awareness, with the ability to effectively prioritize where time should be focused in order to drive the greatest impact possible Superb communication skills! You believe in keeping all of your stakeholders in the loop and know that multiple mediums of communication are the key to success Benefits: Flexible, hybrid work environment Unlimited PTO 100% paid employee health benefit options Employer-funded 401(k) match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive parental leave Cell phone reimbursement Great Place to Work Certified Catered lunch every day along with snacks Commuter benefits Convenient Soho location Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$75,000&mdash;$105,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Sales Executive, Ads

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp; Your Impact on our Mission Zocdoc’s mission is to bring power to the patients. We are the leading digital healthcare marketplace in the nation, and we are looking to add future leaders to our team to position ourselves for rapid growth. We are seeking a motivated Senior Associate for our Commercial Operations &amp; Strategy team to help drive our mission. In this crucial role, you will provide operational support to our sales teams to drive growth and efficiency. Our team plays a key role in defining Zocdoc’s strategy, but our strength is transforming that strategy into a detailed, action-oriented plan upon which our business can execute. &nbsp; You’ll enjoy this role if you are... An operator, passionate about bridging the gap between strategy and execution An analytical thinker that is enthusiastic about working cross-functionally to achieve goals Motivated by finding simple, effective solutions to the most complex business problems Driven by entrepreneurial settings where creativity and grit are required &nbsp; Your day-to-day is... Defining team and initiative KPIs; building visibility into them and driving insights alongside sales leadership and cross-functional stakeholders Analyzing data to drive decision-making around resource investments, opportunity prioritization, pilot scaling, etc. Supporting our sales teams via planning, forecasting, target-setting, incentive plan design and execution, policy design and implementation, process optimization, etc. Problem-solving with individuals at all levels (including executives) across a broad range of departments (e.g., Sales, Finance, Product, Business Operations, BI, Data Science, etc.) &nbsp; You’ll be successful in this role if you have… 3+ years of work experience in roles with both analytical and operational responsibilities such as business/revenue/sales operations, program management, consulting, private equity, venture capital, or investment banking Examples of relevant activities include (but are not limited to): Market sizing and segmentation, sales funnel metric insights, forecasting, lead generation &amp; prioritization, compensation design, resource planning Experience defining business requirements for new processes or tools The willingness to roll up your sleeves and be resourceful to solve ambiguous challenges A well-equipped influencing toolkit that is effective across a diverse range of stakeholders Resourcefulness, nimbleness, and the ability to stay positive under pressure Comfort with taking initiative in a constantly-changing work environment&nbsp; Proficiency in Excel (required); an aptitude for mastering new systems and tools related to data organization Experience or proficiency in SQL, Redshift, Tableau, Lookr, Salesforce highly preferred Benefits Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified &nbsp; Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$105,000&mdash;$158,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Senior Associate, Commercial Operations & Strategy

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Senior Software Engineer, Design System Team Your Impact on Our Mission Zocdoc is committed to delivering exceptional user experiences, and our Design System team plays a vital role in making this happen. As a Senior Software Engineer on the Design System team, you'll be instrumental in building and maintaining the reusable UI components and libraries that empower our product teams to create consistent, high-quality user interfaces at scale. You'll help define and uphold our design system standards, drive best practices for component development, and foster efficiency across our engineering organization. By collaborating closely with design, product, and frontend engineering teams, you'll ensure our design system is robust, flexible, and easy to use, enabling faster and more consistent product development. Your contributions will directly enhance the efficiency and effectiveness of the entire organization, ultimately helping Zocdoc connect patients and providers more seamlessly through a unified user experience. You’ll enjoy this role if you are… Passionate about shared UI/UX/Web components and building design system libraries. Focused on creating reusable components and UI libraries. Excited by the opportunity to define and implement best practices for component development and usage. Highly detail-oriented, yet able to prioritize and focus on delivering meaningful impact. A strong communicator with the ability to negotiate tradeoffs and secure buy-in from Product Managers and other engineers on timelines or resource allocation. The kind of person who enjoys collaborating with cross-functional teams and mentoring others to grow their technical skills. Your day to day is… Taking full ownership of architecting and building core UI components and libraries for the Zocdoc Design System. Collaborating closely with design, product, and frontend application development teams to ensure components meet functional and aesthetic requirements. Ensuring all components meet high standards of performance and maintainability. Authentically mentoring and coaching engineers on best practices for component development, code reviews, and technical decisions to elevate the entire team's performance. Building and fostering strong relationships with cross-functional stakeholders to align on technical direction and deliverables. Contributing to the overall vision and roadmap of the Design System. You’ll be successful in this role if you have… Meaningful experience building and scaling shared UI/UX/Web components, design system libraries, or UI libraries. Strong technical skills with React, Javascript, and Typescript, primarily mentioning work on developing new consumer-facing applications. Experience working as part of a Design System team or focused on Design System initiatives. A traditional Application Development background with several years of frontend experience. A fundamental understanding of software development principles, including CI/CD (e.g., TeamCity), testing strategies (e.g., Jest), and version control. SOLID communication skills and expressed willingness to have other engineers as primary stakeholders. Experience or passion for code reviews, architectural reviews, and establishing best practices. Benefits: Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$180,000&mdash;$228,000 USDZocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.Remote Base Salary Range$180,000&mdash;$228,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Senior Software Engineer, Design System Team

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission The Senior Associate, People Operations will aid in all People Operations functional work, inclusive of data audits between systems, Workday reporting, and Tier I People Operations inquiries. As a member of People Operations, there will be strong collaboration with HRIS, HR Business Partners, and other People functions. &nbsp; You’ll enjoy this role if you are… Excited about supporting team members throughout the organization and learning about all aspects of People Operations Analytics-driven and solution-oriented Detail-oriented Extremely organized and process-driven Highly coachable, and operate with a growth mindset&nbsp; The kind of person who enjoys working in a fast-paced environment&nbsp; &nbsp; Your day to day is… Streamlining and improving data processes and data integrity throughout the people function; preventing issues through root-cause analysis and problem-solving Delivering reports and insights to People Leadership and Zocdoc stakeholders on a monthly basis Supporting assigned Zocdoc'rs by responding to inbound questions in JIRA, providing concise and timely information, and escalating issues as needed Owning and processing Workday data transactions to support the employee lifecycle&nbsp; Improving efficiency and automation of data processes; upholding data integrity throughout the People function through ongoing audits and data reconciliation&nbsp; Owning all People reporting, inclusive of automating and developing reporting heuristics&nbsp; Working with the HRIS team to build out optimization of existing and future Workday functions, such as supervisory organizations and audit dashboards Cross-collaboration with HRIS, Total Rewards, HRBP, IT and other Infrastructure Teams to best support changes&nbsp; &nbsp; You’ll be successful in this role if you have… A meaningful (3+ years) amount of experience working in a HR shared services/operations function Meaningful Workday experience Expert level excel and Google sheets skills - analytical mindset&nbsp; Workday People Analytics experience a plus Passion for providing excellent customer service to our team members and building strong relationships throughout the organization Proactivity, root-cause analysis, and problem solving skills Previous experience working in ticketing systems; JIRA a strong plus&nbsp; Superb communication skills! You’re able to provide stakeholders with timely and concise information; you know that multiple mediums of communication are the key to success.&nbsp; Impeccable attention to detail. You have systems in place to ensure accuracy High degree of integrity and are able to maintain confidentiality at all times&nbsp; The ability to multitask/task-switch and prioritize accordingly Humility. You believe in treating all people with dignity and respect, regardless of title or tenure &nbsp; Benefits: &nbsp; Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified &nbsp; &nbsp;Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$92,000&mdash;$138,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Senior Associate, People Operations

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission: As a Senior Business Operations Manager on our Ventures team, your mission is to be a key player in the growth of Zocdoc’s business as part of a resourceful, solutions-oriented team who is building Zocdoc’s future products.&nbsp; You’ll serve as a core member of the organization's cross-functional leadership team, responsible for building a high-performance, high-growth business. Zocdoc depends on this role to constantly challenge the status quo and strategize new ways we can accelerate our growth. But it doesn’t end with pure strategy.&nbsp; Once you and the core team prioritize new initiatives, you’ll be responsible for translating those ideas into operational plans the team can execute against, and help teams across the organization break down barriers that stand in their way. &nbsp; You’ll enjoy this role if you…&nbsp; Challenge the status quo in search of ways to improve Are a passionate operator, who can bridge the gap between strategy and execution Are organized and have the ability to pivot between competing priorities constantly thinking of ways to streamline workflows and improve efficiencies in work Enjoy finding simplicity in the most complex problems Thrive in entrepreneurial settings where creativity and grit are required Are enthusiastic about moving into high visibility role in a fast growing tech company &nbsp; Your day to day is…&nbsp; Sitting on the core cross-functional team of our BizOps organization, which is responsible for driving incremental growth within existing and new specialties Ideating, sizing, and prioritizing innovation across all aspects of our specialties to enable them to accelerate and scale Translating strategic priorities into thoughtful deployment plans that incorporate operational realities and enable rapid execution across teams Identifying and clear obstacles that slow velocity and/or put company objectives at risk Serving as the conduit between the BizOps and non-dedicated cross-functional teams (e.g., Analytics, Product Marketing, Legal, Finance, etc) Synthesizing a mix of qualitative and quantitative insights into concise, actionable recommendations that can be digested by leaders across the business Driving monthly business reviews, including key metrics and opportunities for improvement, in partnership with other key Ventures leaders &nbsp; You’d be successful in this role if you have…&nbsp; 6+ years of work experience in strategy and/or operations roles such as business/revenue/sales operations, product, program management, project management, or expansion A proven track record of collaborating across departments and all levels of leadership Resourcefulness, nimbleness, and the ability to stay positive under pressure Comfort with taking initiative in a constantly-changing work environment&nbsp; The willingness to roll up your sleeves and be resourceful to solve ambiguous challenges A well-equipped influencing toolkit that is effective across a diverse range of stakeholders Strong interpersonal skills with experience collaborating with internal teams &nbsp; Benefits Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified &nbsp; &nbsp;Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$160,000&mdash;$200,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Senior Business Operations Manager

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your impact on our mission: Zocdoc’s most important asset is our people. As a Senior Director, Enterprise Sales - New Business, you’ll own the strategy and execution needed to drive revenue and achieve other commercial objectives with large healthcare organizations as they partner with Zocdoc. You will lead a team of individuals from diverse backgrounds, including managers and senior-level salespeople. You will establish best practices, optimize existing processes, and introduce innovative workflows to advance the team and amplify Zocdoc’s impact. Additionally, you will provide leadership with visibility into how this team aligns with key company goals, track performance against those goals both strategically and tactically, and forecast commercial outcomes. You’ll enjoy this role if you are… Personally motivated by coaching and developing senior-level salespeople with clear metrics and targets Passionate about driving strategy to match the evolving needs of the business Skilled at leveraging data to create actionable insights and solve complex problems A leader who builds a high-performance culture by establishing trust with your team Your day-to-day includes… Developing strategies to drive commercial results with large healthcare providers Leading and developing top talent to build a high-performing team Creating a positive culture fueled by learning and development Delivering results while keeping team members motivated and holding them accountable Evolving and adapting strategy to changing business needs while maintaining buy-in and vision from the team Leveraging data to interpret complex, high-volume, and sometimes contradictory information to effectively solve problems Collaborating with internal stakeholders to identify areas for increased efficiency in current workflows You’ll be successful in this role if you have… 8+ years of sales leadership experience with a proven track record in enterprise or complex B2B sales environments; healthcare sector experience preferred Demonstrated ability to lead multiple functions or sub-departments, driving cohesive strategies and consistently exceeding targets in complex commercial settings Expertise in long-term strategic planning, performance management, financial acumen, and organizational leadership Strong stakeholder management and collaboration skills, with a history of effectively influencing senior executives and cross-functional partners Excellent communication skills, with the ability to craft data-driven narratives and present compelling strategic cases to diverse audiences Superb communication skills, understanding that multiple mediums of communication are key to success Humility, believing in treating all people with dignity and respect, regardless of title or tenure Benefits: Flexible, hybrid work environment Unlimited PTO 100% paid employee health benefit options Employer funded 401(k) match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive parental leave Cell phone reimbursement Great Place to Work Certified Catered lunch everyday along with snacks Commuter Benefits Convenient Soho location &nbsp;Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$220,000&mdash;$280,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Senior Director, Enterprise Sales

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp; Your Impact on our Mission As the Senior Engineering Manager for our Sponsored Results team, you will be at the helm of shaping the future of one of Zocdoc's largest growth engines. You will work closely with product, engineering, and sales teams to optimize and scale our Sponsored Results platform, helping to drive revenue growth by improving client bidding strategies and ad performance. Your leadership will empower your team to create full-stack, robust solutions that increase conversion, spend efficiency, and build long-lasting client trust. As a business owner, you will ensure the team focuses on high-impact projects, driving value for clients while optimizing internal processes. You’ll enjoy this role if you are… Passionate about software engineering, machine learning, full-stack development, and building scalable solutions. Driven by results and the business impact of the projects your team works on. Willing to dive into technical details while balancing the broader strategic picture. A mentor who thrives in developing engineers and encouraging them to take ownership. Comfortable working in a fast-paced environment, prioritizing effectively to focus on the most critical initiatives. A strong communicator who can translate complex technical concepts into business-friendly language for stakeholders at all levels. A believer in fostering diverse and inclusive teams that encourage growth and collaboration. Your day-to-day is... Leading, managing, and growing a diverse team of engineers, driving initiatives to improve Sponsored Results' algorithm and bidding mechanisms. Partnering closely with product and sales teams, ensuring technical alignment with business goals and focusing on key client acquisition and retention efforts. Overseeing the development of features aimed at improving user experience and driving better experiences for patients and providers aiming to grow their businesses Supporting both high performance machine learning and full-stack development initiatives, ensuring the engineering team builds solutions with a focus on scale, performance, and reliability. Developing and executing a technical strategy that focuses on business growth, from improving bidding algorithms to driving competition and growth for clients. Championing mentorship, career development, and fostering a culture of continuous improvement within the team. Collaborating with other cross-functional teams to ensure SPO initiatives are well-integrated within the broader Zocdoc platform. You’ll be successful in this role if you have... Success with leading full-stack development teams, particularly in consumer-facing products. Experience with machine learning and advertising platforms is highly desirable. Strong business acumen with a proven track record in driving growth through data-driven decisions and product leadership. Expertise in building and scaling complex systems that impact client success, with a focus on bidding algorithms and auction models. Familiarity with cloud environments (e.g., AWS) and the scalability needs of high-traffic platforms. Excellent communication skills, able to align stakeholders and drive cross-functional collaboration. Entrepreneurial mindset with a focus on ownership, accountability, and high-impact execution. &nbsp; Benefits: Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$230,000&mdash;$345,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Senior Engineering Manager - Sponsored Results (Machine Learning)

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission: As a Senior Manager, Product Analytics, you’ll lead a high-performing analytics team that partners with Product, Engineering, and other cross-functional leaders to power Zocdoc’s decision-making. You will oversee analytics for large or high-complexity product areas, ensuring your team delivers strategic insights, drives operational excellence, and advances our analytical capabilities. You’ll own medium- and long-term planning for your team, develop top talent, and be a trusted thought partner to senior leadership. &nbsp; You’ll Enjoy This Role If You Are… A strategic analytics leader who thrives on solving complex business challenges through data Passionate about building and developing high-performing teams Adept at influencing senior stakeholders with compelling, data-driven narratives Excited to set a vision for analytics in your area and translate it into actionable roadmaps Skilled at creating scalable processes that improve efficiency, quality, and impact Experienced in designing and scaling analytics solutions that drive insights and growth &nbsp; Your Day-to-Day Is… Leading and developing a team of analysts to deliver high impact insights by providing strategic direction and hands-on support. Providing analytical leadership, ensuring insights influence product roadmaps and long-term strategy. Designing high-impact analytics solutions and actively contributing to projects that uncover actionable insights. Influencing decision making in cross-functional teams using insights generated through quantitative and qualitative data. Owning team roadmaps, defining success criteria and aligning initiatives and priorities with stakeholders. Establishing and refining processes to continuously improve analytical workflows, quality control, and stakeholder alignment. Mentoring and coaching direct reports on technical, stakeholder, and career skills; giving feedback that drives growth. Driving alignment between cross-functional teams on objectives, key metrics, analytical techniques and data governance. Partnering with Product, Data, Engineering, and Finance to identify opportunities, shape strategy, and deliver insights. &nbsp; You’ll be successful in this role if you have…&nbsp;&nbsp;&nbsp;&nbsp; 4+ years experience leading and developing high-performing analytics teams, including individual contributors and/or managers 6+ years in analytics, data science, or a related field with a track record of delivering insights and influencing product decisions Ability to translate complex information into clear, actionable insights for senior leadership and non-technical audiences Strong expertise in SQL and advanced data visualization (e.g., Looker, Tableau) Deep knowledge of experimentation and causal inference methods, including A/B testing design, execution, and analysis, along with broad expertise in advanced analytical methodologies such as statistical modeling, forecasting, and segmentation Solid experience and understanding of data modeling, data warehousing, and analytics architecture Skilled at managing competing priorities, navigating organizational complexity, and building cross-functional alignment A collaborative mindset with the ability to influence decisions at all levels of the organization Strategic thinking with hands-on problem-solving to turn vision into impactful results Excellent communication skills across all levels of stakeholder (business &amp; technical) &nbsp; &nbsp; Benefits Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified &nbsp; &nbsp;Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$159,000&mdash;$225,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Senior Manager, Product Analytics

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on Our Mission: Zocdoc’s most important asset is our people.&nbsp; As a Senior Sales Recruiter, you’ll play an essential role in our company’s growth by supporting staffing for our Sales and Revenue teams. Your ability to think outside of the box to identify, attract, and close the nation’s best talent, paired with your passion for creating an efficient and highly personalized candidate experience, will impact our employees and patients for years to come.&nbsp; You’ll enjoy this role if you are… Autonomous, urgent, and creative. You genuinely love talent acquisition and want to own your work and deliver thoughtful, candidate-centric experiences&nbsp;&nbsp; Highly attentive to detail and organized. You can wisely prioritize your work and balance what needs to be done today versus what can wait Passionate about reporting and data. You realize that data helps inform and improve the work that we do Someone who thinks one step ahead. Recruiting is about connecting the dots with what’s happening in the business Personally motivated by building diverse and inclusive teams&nbsp; Serious about your work, but not about yourself. Let’s face it - in recruiting, you kind of need a sense of humor Your day-to-day is... Managing the end-to-end recruitment life cycle, from sourcing to offer acceptance Demonstrating consistent expertise in managing multiple requisitions, titles, and tenures Partnering with hiring managers on needs and priorities to implement best-in-class talent acquisition strategies and goals that are trackable, accountable, and rooted in data Crafting and co-creating ideas and strategies that contribute to the long-term growth of the company, implementing new recruiting processes, and/or optimizing existing processes Tracking pipeline data and insights to provide relevant updates to partners on all roles/projects supported Monitoring the effectiveness of all recruiting efforts, leveraging data analysis and reporting, with specific attention paid tothe&nbsp; continued flow of candidates through the recruiting pipeline Championing building diverse teams. Building strong,g diverse pipelines, sourcing passive candidates while engaging with inbound applicants Building strong internal relationships and working cross-functionally with the greater HR team (including but not limited to HR Business Partners, Compensation, etc.) Delivering an exceptional candidate experience by communicating with candidates from beginning to end Consistently finding ways to optimize and improve candidate experience, recruiting efficiency, and the recruiting process You’ll be successful in this role if you have... 5+ years of experience working in recruiting, preferably with at least 2 years of in-house experience 2+ years of experience hiring Sales, Revenue or GTM talent across varying levels Experience managing and prioritizing multiple searches, projects, and stakeholder relationships The ability to work with little direct supervision in an extremely fast-paced environment Strong consulting, communication, and partnership skills with a demonstrated ability to work in a team environment A deep understanding of metrics and recruiting KPIs, with the ability to draw insights and build trackable strategies based upon data Strong negotiation skills&nbsp; Excellent communication skills, inclusive of written, presentation, and verbal communication &nbsp; Benefits: Flexible, hybrid work environment 100% paid employee health benefit options Employer funded 401(k) match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive parental leave Cell phone reimbursement In office perks including: Catered lunch everyday along with snacks Commuter Benefits Convenient Soho location Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$103,000&mdash;$135,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Senior Sales Recruiter

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on Our Mission We are looking for a Senior Software Engineer to join our product engineering team at Zocdoc! As an SSE at Zocdoc, you’ll balance individual contribution with mentorship. Full Stack Engineers have the opportunity to work across the stack, front to back and everything in between. You’ll take ideas from inception to reality by rapidly building prototypes, iterating and releasing them. You’ll build scalable products that make the healthcare experience for patients, providers, and Zocdoc’s simpler, safer, and more efficient. You’ll enjoy this role if you are… Passionate about building fully scalable platforms with the latest technologies&nbsp; A product-driven engineer who loves working in a highly collaborative and supportive environment&nbsp; Motivated by building products that make healthcare easier&nbsp; Excited to use technology to enhance the consumer experience&nbsp; Passionate about building diverse and inclusive teams and culture&nbsp; Excited to lead projects and be a mentor for other engineers&nbsp; Your day-to-day is… Contributing to the end-to-end development of consumer-facing applications&nbsp; Building products designed to scale quickly, like surfacing new metrics to the provider dashboard, real-time appointment attribution and new functionality that helps doctors optimise their Zocdoc experience&nbsp; Shipping efficient and scalable code to millions of users autonomously Driving cross-functional collaboration to solve complex problems and foster a culture of openness, collaborating with our agile team of dedicated and brilliant engineers, product managers, and designers. You will partner with the product and design teams to develop product improvements&nbsp; Making a meaningful impact as you own and release features in our CI environment that will impact patients, doctors, and Zocdocr’s alike&nbsp; Mentoring your peers, with the notion that helping others means learning and growing yourself&nbsp; Leading the successful delivery of high-impact projects and features, aligned with technical and business goals. You’ll be successful in this role if you have… Passion for technology and the ability to think critically about the performance, scalability, and reliability of software&nbsp; Implemented fast and efficient software solutions using object-oriented functional languages.&nbsp; Develop and maintain scalable and high-performance microservices using .NET and AWS Infrastructure, working knowledge of DynamoDB/NoSQL databases and async communication, e.g. RabbitMQ, sns, sqs Some of the technologies we utilise are&nbsp; .NET (C#/.NET Core), React&nbsp; Designed and built user-facing web applications that scale&nbsp; Experience on AWS cloud platforms&nbsp; 6+ years of professional full-stack development experience. Knowledge of React is a plus, as is experience writing automated tests&nbsp; Successfully mentored other engineers in the past and encouraged your peers to use software development best practices for code testing and deployment Benefits&nbsp; An incredible team of smart and supportive people A competitive compensation package, including attractive medical insurance Amazing perks – think catered lunch every day, Ping Pong, etc. Daycare reimbursement The chance to create a better healthcare experience for millions of patients! Corporate wellness programs with Headspace Cellphone and wifi reimbursement Competitive parental leave Sabbatical leave (over 5 years) Annual sponsored health check-ups Sponsored counselling and therapy via Betterlyf Competitive PTO Zocdoc is certified as a Great Place to Work 2022-2026 &nbsp;About usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Senior Software Engineer- Provider Performance Team

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;You’ll enjoy this role if you are… Inspired by the opportunity to positively impact the healthcare experience for millions of customers and providers. Passionate about building highly scalable platforms with the latest technologies, and excited about developing new and innovative products. A visionary product-driven leader with a relentless focus on user needs, and excited to partner closely with cross functional teams leading strategic projects from early ideation through successful launch and iteration. A fervent champion of engineering fundamentals and enjoy driving adoption of best practices in code health, testing, and maintainability across organizations and teams. A proven leader who mentors and grows teams, cultivates innovation and drives cross-collaboration across multiple teams. A believer that diverse and inclusive teams and cultures are non-negotiable. An entrepreneur with strong ownership who can thrive in an ambiguous and fast changing environment Your day to day is… Taking ultimate technical ownership of Zocdoc’s expansion into several new and innovative offerings, including roadmapping, prototyping and leading 0-1 projects that spans across Zocdoc’s technology stack Building solutions that scale to serve Zocdoc’s largest, most complex customers. Analyzing and decomposing complex product challenges to drive sound design decisions Working hands-on with your team and shipping production code using C#, React, AWS technologies to millions of users autonomously Collaborating with our agile team of dedicated and brilliant engineers, product managers, and designers Mentoring your peers and colleagues by giving thoughtful feedback, with the notion that helping others means learning and growing yourself Continuously improving our ability to deliver quality solutions through evolving engineering process, building technical capabilities and driving strategic investments in our platforms. You’ll be successful in this role if you have… Successfully architected and shipped high-impact, complex, user-facing products, with experience working across multiple areas of the technology stack and complex system integrations. Demonstrated history of solid and well rounded system design and architectural leadership skills Improved developer productivity, efficiency and velocity by setting up and evangelizing best practices for coding, testing, deployment, observability and developer tooling. Successfully mentored other engineers in the past and have encouraged your peers to use engineering best practices Been an outstanding and persuasive communicator capable of delving into technical project details and facilitating technical discussions while also being adept at presenting solutions at an appropriate level of abstraction for a diverse cross-functional audience, including non-technical stakeholders. A growth mindset and inspire excellence, acting as a multiplier for your team and the broader engineering organization. Experience successfully working with a distributed workforce preferred. 10+ years of significant expertise in full-stack development. Strong understanding of OO Fundamentals. Experience within AWS environments and a high emphasis on testing is a plus BENEFITS Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified&nbsp; Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$192,000&mdash;$288,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Senior Staff Software Engineer

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our mission: As a Patient Experience Specialist, you'll be responsible for solving problems before they exist and creating magical moments for Zocdoc patients that inspire a strong connectivity between user and brand. If you have a passion for delivering amazing customer service experiences for a customer obsessed company that is truly making an impact, this is the role for you. As a Zocdoc’r, you will realize, our customer service team touts an incredible, supportive, and hands on culture. You'll enjoy this role if you are: A natural optimist, bring an empathetic and enthusiastic approach to problem solving, and a master of building authentic connections with our customers: you genuinely enjoy and find fulfillment in helping others and it shows through your interactions A team player, who enjoys working in a highly collaborative (and extremely fun) team environment Driven and motivated &nbsp;by providing best in class customer service experiences that leave a lasting positive impression and inspire continued utilization and advocacy of our products &nbsp; Highly adaptable with a learners mindset, and someone who is excited to learn new techniques and systems Your day to day is: Supporting patients via chat, email, and phone ensuring a seamless Zocdoc experience Using your multitasking abilities to field requests from multiple users simultaneously Applying your problem-solving skills to answer patients questions and make sure they get the appointments they need You'd be successful in this role if you have: A great deal of initiative, resourcefulness, attention to detail, and sense of ownership Impeccable written and verbal communication skills, sharp focus, and the ability to flourish in both independent and collaborative settings Top-notch customer service skills (experience at a service-based company is a plus) The ability to quickly learn and thrive in a fast-paced work environment A passion for improving the lives of people through technology is a must Benefits: An incredible team of smart and supportive people&nbsp; A competitive compensation package, including attractive medical insurance Daycare/creche facility for kids Corporate wellness programs with Headspace Cellphone and wifi reimbursement Competitive parental leave Annual sponsored health check ups Sabbatical leave (over 5 years) About usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Specialist, Patient Experience (Customer Support)

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission: At Zocdoc, we’re on a mission to give power to the patient—and that means making sure our systems are always available when patients and providers need them. As the Senior Manager of Reliability Engineering, you’ll lead our SRE, DBRE, and Cloud Engineering teams to deliver highly available, scalable, and observable systems. Your leadership will shape the foundational infrastructure that powers every appointment booked, every provider searched, and every connection made. This is a pivotal role in the Infrastructure organization. You’ll help reduce incidents, optimize performance, and drive operational excellence across our distributed environments, from legacy monoliths to modern microservices. You’ll collaborate across engineering to enable faster delivery, safer deployments, and a more resilient platform—helping Zocdoc meet the needs of millions of users. You’ll also help define Zocdoc’s internal reliability platform strategy, building scalable internal services that product teams can adopt easily and confidently. Your team will support our ongoing migration to cloud-native architecture while maintaining thoughtful investment in our monolith, balancing modernization with system stability. And you’ll play a central role in cloud tooling and vendor strategy, helping us make high-ROI decisions on infrastructure investments. You’ll enjoy this role if you are… A technical leader who thrives on building and coaching high-performing, mission-driven engineering teams Passionate about reliability, observability, and operational rigor in complex, distributed environments Driven by impact and pragmatism, with a bias toward data-informed decisions and continuous improvement Comfortable navigating failures and ambiguity, and experienced in leading high-stakes incident response Motivated to work across infrastructure domains (SRE, DBRE, Cloud) and evolve platform maturity Energized by building reliable platforms as internal products and enabling others to move faster with confidence A strong advocate for inclusive, empowering team cultures that foster growth and accountability Comfortable working autonomously and collaboratively in a distributed and flexible work environment Excited to grow as a leader, working closely with senior infrastructure leadership to expand your influence Your day to day is… Leading and mentoring a multi-disciplinary team of SREs, DBREs, and Cloud Engineers through technical execution and career development Defining and driving initiatives that improve reliability, resilience, observability, and performance across our platform Partnering with Engineering and Product leaders to ensure systems are safe by default and operationally sustainable Driving incident management practices—from fast response to meaningful retrospectives that lead to real change Creating and evolving metrics-driven processes to track team, service, and project health Owning roadmaps that link infrastructure investments to business value, including cost optimization and tooling strategy Managing cloud tooling and vendor decisions to maximize ROI and technical leverage Supporting hybrid architectural strategies, improving the reliability of both our monolith and cloud-native services Acting as a strategic resource for cloud operations, shared platforms, and system-wide reliability architecture Championing technical culture—career ladders, hiring standards, and cross-team initiatives that grow a thriving org You’ll be successful in this role if you have…&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 10+ years of experience in Site Reliability, Database Reliability, or closely related fields (e.g., DevOps, Cloud, Platform, Backend) 5+ years of experience leading technical teams, including hiring, performance management, and org building A track record of managing mission-critical production systems, balancing velocity with safety Experience with AWS cloud services, distributed systems, observability stacks, and architectural patterns for scale Strong instincts around incident response, blameless retrospectives, and risk mitigation The ability to influence decisions, challenge assumptions, and guide teams through trade-offs Exceptional communication skills that span technical depth and business clarity A passion for mentoring engineers, growing leadership skills, and building resilient engineering cultures Familiarity with managing internal platforms as products, and partnering cross-functionally to maximize adoption and impact Benefits: Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$201,600&mdash;$290,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Sr. Manager, Reliability Engineering

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission Interested in building our Phone AI Assistant? Read more about it&nbsp;here. As a Staff AI Engineer, you will partner with our Co-Founder as well as some of our most senior and tenured engineers on a new initiative and fast growing product - an AI-based voice agent that answers inbound phone calls to hospitals and doctor's offices.&nbsp; Your day to day is… Building and maintaining high-quality software that will gradually incorporate AI capabilities Learning how to work with LLM’s while continuing to deliver solid engineering work Designing scalable, maintainable applications using modern software practices Collaborating with Zocdoc’s most talented engineers to learn and gradually take on AI-related projects Contributing to the end to end development of consumer facing products Building products designed to scale quickly Working with cutting edge GenAI tools and technology You’ll be successful in this role if you have… 5+ years of professional software development experience with a strong proficiency in C# Experience with distributed systems and microservices architecture Solid understanding of data structures, algorithms, and software design principles An ownership mindset and a proven track record of learning new technologies quickly Enthusiasm and passion for learning AI/ML technologies Analytical horsepower and a natural curiosity Excellent communication and collaboration skills&nbsp; Benefits: Flexible, hybrid work environment Unlimited PTO 100% paid employee health benefit options Employer funded 401(k) match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive parental leave Cell phone reimbursement Great Place to Work Certified Catered lunch everyday along with snacks Commuter Benefits Convenient Soho location Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$230,000&mdash;$260,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Staff AI Engineer

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission Zocdoc is seeking a Staff Analytics Engineer to join a centralized team responsible for defining, creating, and maintaining a scalable and robust analytics layer that powers Zocdoc’s strategic analytics, operations, and reporting capabilities. As a Staff-level member, you'll lead the design and implementation of complex data transformations and production-grade data models, establishing standardized datasets that drive critical decision-making across the organization. Collaborating closely with Product Management, Product Engineering, Data Engineering, and Analytics teams, you'll ensure data solutions are strategically aligned, efficient, and consistently reliable, enabling teams across Zocdoc to rapidly gain meaningful insights from high-quality data. &nbsp; You’ll enjoy this role if you are… Excited about designing and building strategic data products that drive impactful outcomes across the entire organization Passionate about solving complex, high-impact problems using data and analytics at scale Committed to setting a high bar for technical excellence and continuously improving whatever you're working on A collaborative leader who enjoys working cross-functionally in a supportive and highly cooperative environment Enthusiastic about architecting scalable data solutions using cutting-edge technologies to support long-term business strategies &nbsp;Your day to day is… Defining and enabling trusted, strategic datasets and analytics solutions that empower data consumers to quickly and reliably gain insights at scale Leading efforts to enhance self-serve analytics across the organization through advanced administration, adoption strategies, and training for analytics tools (Looker and Amplitude) Partnering strategically with analysts, product managers, and product engineers to ensure the analytics infrastructure meets evolving business requirements and is robust and maintainable Architecting and developing production-grade data transformations and models using SQL, DBT, and Dagster, ensuring optimal performance, maintainability, scalability, and reliability Collaborating closely with data engineering on strategic infrastructure initiatives to enhance data ingestion, processing pipelines, and integration of new data sources Driving the establishment and continuous improvement of standards around data governance, security, privacy, quality, and retention, influencing best practices across the organization You’ll be successful in this role if you have…&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 6+ years of experience as an analytics engineer, data engineer, or similar role 3+ years of experience using DBT &amp; DBT Core, with a strong understanding of data modeling and data warehousing concepts Expertise in writing performant SQL, especially within cloud-based data warehouses like Snowflake, and have strong Looker developer skills, with an emphasis on LookML modeling and overall project design Experience managing the administration and/or adoption of data visualization tools (e.g. Looker) and event-based analytics/user journey tools (e.g. Amplitude) Ability to navigate ambiguity and work with urgency in a fast-moving environment with multiple stakeholders Good communication skills across all levels of stakeholders (business &amp; technical) with the ability to influence and build consensus Proficiency with Python&nbsp; Experience with Dagster or other orchestration tools Experience utilizing AI Codegen to improve the efficiency of your workflow Experience with data governance principles, KPI management, and supporting data operations for business intelligence &nbsp; Benefits: Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer-funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch every day along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified &nbsp;Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$176,000&mdash;$250,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Staff Analytics Engineer

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission You’re about to set the stage for a data revolution in healthcare. While most of the industry trudges behind modern standards, we refuse to settle for the status quo. As a Staff Software Engineer on Zocdoc’s Interoperability team, you’ll be at the forefront of a bold new era—reinventing how healthcare data moves across an entire sector that’s been hungry for change. You’ll own a high-impact technical roadmap, building a scalable, best-in-class platform that unifies patients, providers, and health systems. And by pushing boundaries every step of the way—from API design to AI-driven breakthroughs—you’ll help Zocdoc outrun internal expectations and outpace the broader market, demonstrating that true interoperability can be every bit as accessible, efficient, and innovative as any cutting-edge tech solution. &nbsp; You’ll enjoy this role if you… Are fired up about launching healthcare tech into the future—whether it’s crafting thoughtful APIs or unleashing AI-driven breakthroughs Light up at the idea of building a platform that powers an entire ecosystem: internal teams, external partners, and millions of patients Thrive on scrappiness, turning “no” into “how?” and finding creative ways to modernize even the most outdated systems Bring a laser-focused product mindset, always searching for new ways to elevate data sharing, tracking, and usage for real patient impact Are eager to mentor engineering talent, champion best practices and foster a culture of continuous growth Relish rewriting norms and are determined to help Zocdoc redefine healthcare interoperability and blaze a new trail for industry innovation &nbsp; Your day to day is… Charting the technical course that cements Zocdoc as the leader in healthcare data exchange—drafting technical roadmaps, setting technical priorities, and driving visionary initiatives Collaborating across product, analytics, and engineering to spot the next wave of platform capabilities, launch breakthrough services, and tap into entirely new product frontiers Building large-scale APIs and microservices, creating frictionless data flows that truly empower both patients and providers to access care and information in real timeMentoring fellow engineers, supercharging team throughput through robust coding standards, automated workflows, and a culture that embraces continuous improvement Spearheading bold innovation, whether it’s adopting generative AI, exploring emerging data sources, or pioneering architectural strategies that keep Zocdoc ahead of the pack in healthcare tech &nbsp; You’ll be successful in this role if you… Have spent 7+ years shaping robust, high-performance backend services and APIs that power real-world user experiences at massive scale—ideally in environments where data reliability is everything Have owned complex, user-facing platforms, balancing near-term deliveries with a long-range, strategic vision that keeps your solutions relevant and forward-thinking Bring a strategic mindset, fusing immediate wins with a big-picture roadmap that drives meaningful transformation for your organization Lead by example, steering teams toward best-in-class testing, deployment, and observability practices that amplify output and quality Communicate brilliantly, diving deep into technical details with engineers yet delivering clear, compelling platform solutions to non-technical audiences Thrive on problem-solving, especially when it involves healthcare’s unique integration hurdles, and you’re always exploring frontiers that push what’s possible Have familiarity with healthcare data standards (e.g., FHIR, HL7), alongside an eagerness to challenge traditional healthcare interoperability patterns &nbsp; &nbsp; Benefits: &nbsp; Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified &nbsp;Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$176,000&mdash;$264,000 USDZocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.Remote Base Salary Range$176,000&mdash;$264,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Staff Backend Engineer

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on Our Mission: As a Staff Database Reliability Engineer (DBRE) at Zocdoc, you’ll play a pivotal role in evolving our database architecture from a traditional administration model to a modern, cloud-native reliability platform. You’ll help define and execute the technical strategy that enables fast, safe, and scalable data operations across the company. You’ll lead efforts to make our data systems observable, resilient, and self-serviceable—empowering development, infrastructure, and data teams to move quickly while maintaining safety, compliance, and performance. Your work will shape how Zocdoc thinks about data reliability at scale, and influence engineering standards across teams. You’ll thrive in this role if you… Are a systems thinker who approaches data as a foundational service—not just a store Enjoy building patterns and platforms that allow others to succeed safely Have a strong point of view on data governance, quality, and lifecycle management Influence across organizations through strategy, clarity, and technical credibility Believe in enabling developers through tooling, automation, and well-designed defaults Your day to day is… Architect and evolve scalable, secure, and observable database systems across cloud-native (e.g., AWS RDS, DynamoDB, Aurora) and traditional relational platforms (e.g., SQL Server) Define and implement patterns for schema governance, data lineage, quality assurance, and access control across services and teams Lead modernization efforts by replacing legacy systems with infrastructure-as-code, automated provisioning, and scalable platform patterns Build reusable modules, tooling, and guardrails that help teams self-serve safely while meeting compliance, reliability, and cost-efficiency goals Lead the end-to-end detection and response for database incidents—taking rapid, decisive action to minimize risk to users, data integrity, and business operations. Drive post-incident analysis and systemic improvements to raise the bar for operational excellence in data systems Partner with developers, SREs, platform teams, and data engineers to align architecture and execution with business needs and reliability standards Mentor and influence engineers across teams by sharing knowledge, reviewing designs, and modeling high standards for data reliability. You’ll be successful in this role if you have… 8+ years of experience building and operating production-grade data infrastructure Deep fluency in cloud-native databases (e.g., RDS, DynamoDB, Redshift, Aurora) and relational systems (e.g., SQL Server, PostgreSQL) Proven experience in designing high-throughput, low-latency, and fault-tolerant data architectures Strong hands-on experience with infrastructure-as-code (Terraform, CDK) and observability platforms (e.g., dashboards, SLOs, alerting) A track record of building tools and patterns that enable self-service and reduce operational overhead Experience designing and enforcing systems for schema evolution, regulatory compliance, and data governance Demonstrated ability to lead initiatives, mentor peers, and shape engineering direction across functions Benefits Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified &nbsp;Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.Remote Base Salary Range$176,000&mdash;$264,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Staff Database Reliability Engineer

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your impact on our mission&nbsp; We are looking for a Staff Machine Learning Engineer to join our Search team at Zocdoc! As a Staff MLE at Zocdoc you’ll balance your contribution as an applied Machine Learning Engineer with mentorship.&nbsp; Search team Machine Learning Engineers have the opportunity to work on our core Search product and continuously improve the quality of our results. You’ll build scalable products that make the healthcare search experience for patients, providers, and Zocdocr’s simpler, safer, and more efficient. You’ll enjoy this role if you are… Passionate about leveraging machine learning to solve real world problems A product-driven engineer who loves working in a highly collaborative and supportive environment Motivated by building products that make healthcare easier Excited to use technology to enhance the consumer experience Passionate about building diverse and inclusive teams and culture Excited to lead projects and be a mentor for other engineers Your day to day is…&nbsp; Contributing to the end to end development of our Search algorithms and ML models Implementing best practices in ML Ops and CI/CD to build state of the art ML models Working with other teams to incorporate their features within Search in a way that makes the most impact on our patients Shipping efficient and scalable code to millions of users autonomously Collaborating with our agile team of dedicated and brilliant engineers, product managers, and designers. You will partner with the product and design teams to develop product improvements&nbsp; Making a meaningful impact as you own and release features in our CI environment that will impact patients, doctors, and Zocdocr’s alike Mentoring your peers, with the notion that helping others means learning and growing yourself Working with cutting edge GenAI tools and technology You’ll be successful in this role if you have… A passion for building and productionalizing large scale consumer facing&nbsp; ML models A solid understanding of common machine learning techniques A good understanding of the nuances and tradeoffs between different types of consumer facing experiment design A passion for technology and the ability to think critically about performance, scalability, and reliability of software A passion for building data platforms with the latest technologies Experience implementing fast and efficient software solutions using object-oriented or functional languages. Some of the technologies we utilize are Scala, Spark, Databricks, Python, React, C# and Node.js, however we are language agnostic Experience designing, building and shipping applications that scale 7+ years of professional development experience. Experience working with Data teams is a plus Experience successfully mentoring other engineers in the past, and encouraging your peers to use software development best practices for code testing and deployment A Computer Science or related degree (preferred) The ability to integrate generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity Benefits: Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$211,000&mdash;$317,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Staff Machine Learning Engineer

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission Zocdoc’s greatest asset is its people. As a Staff Software Engineer, you will play a critical role in revolutionizing healthcare by building products that meet the needs of both providers and patients. You'll collaborate with cross-functional teams, including Product, Data, and Design, to bring innovative features to market, driving Zocdoc's mission forward. You'll provide technical leadership, guide design decisions, and mentor engineers to drive best practices across the organization. &nbsp; You’ll enjoy this role if you are… Inspired by the opportunity to positively impact the healthcare experience for millions of customers and providers Passionate about building highly scalable platforms with the latest technologies, and excited about developing new and innovative products Product-driven with a relentless focus on user needs, and excited to partner closely with cross functional teams leading projects beginning from the early ideation phase A fervent champion of engineering fundamentals and enjoy driving adoption of best practices in code health, testing, and maintainability across organizations and teams A leader who mentors and grows teams, cultivates innovation and drives cross-collaboration across multiple teams A believer that diverse and inclusive teams and cultures are non-negotiable&nbsp; An entrepreneur with strong ownership who can thrive in an ambiguous and fast changing environment &nbsp; Your day to day is… Technical ownership of Zocdoc’s expansion into several new and innovative offerings, including roadmapping, prototyping and leading 0-1 projects that spans across Zocdoc’s technology stack Analyzing and decomposing complex product challenges to drive sound design decisions Working hands-on with your team and shipping production code using C#, React, AWS technologies to millions of users autonomously Collaborating with our agile team of dedicated and brilliant engineers, product managers, and designers Mentoring your peers and colleagues by giving thoughtful feedback, with the notion that helping others means learning and growing yourself Continuously improving our ability to deliver quality solutions through evolving engineering process and technical capabilities &nbsp; You’ll be successful in this role if you have… Successfully shipped code for a complex, user-facing product, with experience working across multiple areas of the technology stack Demonstrated history of solid and well rounded system design skills Improved developer productivity, efficiency and velocity by setting up the best practices for coding, testing, deployment and observability Successfully mentored other engineers in the past and have encouraged your peers to use engineering best practices Been an effective communicator capable of delving into technical project details and facilitating discussions on technical aspects. You should also be adept at presenting technical solutions at an appropriate level of abstraction for a diverse cross-functional audience, including non-technical stakeholders. A growth mindset and inspire excellence Experience successfully working with a distributed workforce preferred 6+ years of significant expertise in full-stack development. Strong understanding of OO Fundamentals. Experience within AWS environments and a high emphasis on testing is a plus &nbsp; Benefits: Flexible, hybrid work environment Unlimited PTO 100% paid employee health benefit options Employer funded 401(k) match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive parental leave Cell phone reimbursement Great Place to Work Certified Catered lunch everyday along with snacks Commuter Benefits Convenient Soho location &nbsp; &nbsp;Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$235,000&mdash;$264,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Staff Software Engineer

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your impact on our mission We are looking for a Staff Software Engineer (SSE) to join our Data Engineering team! In this role, you will design, build, and optimize scalable data systems that empower decision-making and innovation at Zocdoc. You’ll collaborate with cross-functional teams to manage data pipelines, strengthen governance, and improve the tools and processes that help data producers and consumers work together effectively. This role leads our specialized Data Infrastructure group, which is responsible for building, maintaining, and optimizing the platforms that power data workflows across the company. You’ll focus on the underlying infrastructure that supports analytics, experimentation, and machine learning—ensuring it runs efficiently, securely, and cost-effectively to improve the healthcare experience for patients and providers. You’ll enjoy this role if you are… Passionate about the inner workings of data platforms and infrastructure Excited to tackle both technical and strategic challenges to build reliable, scalable systems Motivated to create high-leverage tools that power analytics and data science Energized by the opportunity to build tools and processes that directly improve patient and provider experiences through better data Autonomous, proactive, and eager to solve complex problems with practical, scalable solutions Your day to day is… Designing and maintaining scalable data pipelines for ingestion, transformation, and delivery across multiple data sources Collaborating with Analytics Engineers and Product teams to curate datasets and establish data contracts that improve transparency and reliability Developing and managing modern data architectures, such as lakehouses and medallion layers, using tools like Databricks, Delta Lake, or Iceberg Optimizing Snowflake usage and performance, ensuring data quality and cost efficiency Supporting and scaling orchestration platforms (like Dagster), metadata systems (like Unity Catalog or Collibra), and monitoring tools (like Datadog) Collaborating with data engineering, analytics engineering, and security teams to deliver stable and efficient infrastructure for diverse workflows Building tools, alerting systems, and documentation that ensure reliable operation and developer self-service across our data stack You’ll be successful in this role if you have…&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 5+ years of experience in data engineering or platform/infrastructure roles, with a focus on scaling tools and systems Expertise in Python or Scala, and strong proficiency in SQL for data modeling and optimization Deep experience with data warehouse technologies like Snowflake, including clustering, performance tuning, query profiling, and access management Experience with data lake and lakehouse architectures such as Databricks, Delta Lake, Iceberg, or Apache Hudi, and query engines like Athena or Presto Proven ability to design and implement scalable ETL pipelines using technologies like dbt for transformation and Databricks for large-scale processing Familiarity with managing infrastructure-as-code, job orchestration (Dagster, Airflow), and CI/CD workflows A proactive mindset and strong problem-solving skills, especially when troubleshooting complex infrastructure issues Excellent collaboration and communication skills to support cross-functional teams and data consumers Bonus if you have… Experience implementing row-level security and data masking for PHI/PII use cases Exposure to governance tools (e.g., Collibra, Amplitude, Looker admin, Unity Catalog) Familiarity with AWS services, especially for storage and compute cost optimization Benefits: Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$176,000&mdash;$264,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Staff Software Engineer, Data Infrastructure

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;You'll be building...&nbsp; Zo, our AI Phone Assistant - check out more here! Your impact on our mission As a Staff Software Engineer, you will partner with our Co-Founder as well as some of our most senior and tenured engineers on a new initiative and fast growing product - an AI-based voice agent that answers inbound phone calls to hospitals and doctor's offices. We believe great engineers can learn AI, which is why we're looking for a Senior Software Engineer who's excited about growing into AI development. No prior AI experience required – we'll provide on the job experience and mentorship. This is a unique opportunity for a highly motivated and experienced software engineer to transition into AI development while working with a specialized team within Zocdoc.&nbsp; Your day to day is… Building and maintaining high-quality software that will gradually incorporate AI capabilities Learning how to work with LLM’s while continuing to deliver solid engineering work Designing scalable, maintainable applications using modern software practices Collaborating with Zocdoc’s most talented engineers to learn and gradually take on AI-related projects Contributing to the end to end development of consumer facing products Building products designed to scale quickly You’ll be successful in this role if you have… 6+ years of professional software development experience with a strong proficiency in C# Experience with distributed systems and microservices architecture Solid understanding of data structures, algorithms, and software design principles An ownership mindset and a proven track record of learning new technologies quickly Enthusiasm and passion for learning AI/ML technologies Analytical horsepower and a natural curiosity Excellent communication and collaboration skills&nbsp; Benefits: Flexible, hybrid work environment Unlimited PTO 100% paid employee health benefit options Employer funded 401(k) match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive parental leave Cell phone reimbursement Great Place to Work Certified Catered lunch everyday along with snacks Commuter Benefits Convenient Soho location &nbsp;Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$230,000&mdash;$264,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Staff Software Engineer - New Ventures

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp; Your Impact on Our Mission We are looking for a Senior Software Engineer to join our product engineering team at Zocdoc! As an SSE at Zocdoc, you’ll balance individual contribution with mentorship. Full Stack Engineers have the opportunity to work across the stack, front to back and everything in between. You’ll take ideas from inception to reality by rapidly building prototypes, iterating and releasing them. You’ll build scalable products that make the healthcare experience for patients, providers, and Zocdoc’s simpler, safer, and more efficient. You’ll enjoy this role if you are… Passionate about building fully scalable platforms with the latest technologies&nbsp; A product-driven engineer who loves working in a highly collaborative and supportive environment&nbsp; Motivated by building products that make healthcare easier&nbsp; Excited to use technology to enhance the consumer experience&nbsp; Passionate about building diverse and inclusive teams and culture&nbsp; Excited to lead projects and be a mentor for other engineers&nbsp; Your day-to-day is… Contributing to the end-to-end development of consumer-facing applications&nbsp; Building products designed to scale quickly, like surfacing new metrics to the provider dashboard, real-time appointment attribution and new functionality that helps doctors optimise their Zocdoc experience&nbsp; Shipping efficient and scalable code to millions of users autonomously Driving cross-functional collaboration to solve complex problems and foster a culture of openness, collaborating with our agile team of dedicated and brilliant engineers, product managers, and designers. You will partner with the product and design teams to develop product improvements&nbsp; Making a meaningful impact as you own and release features in our CI environment that will impact patients, doctors, and Zocdocr’s alike&nbsp; Mentoring your peers, with the notion that helping others means learning and growing yourself&nbsp; Leading the successful delivery of high-impact projects and features, aligned with technical and business goals. You’ll be successful in this role if you have… Passion for technology and the ability to think critically about the performance, scalability, and reliability of software&nbsp; Implemented fast and efficient software solutions using object-oriented functional languages.&nbsp; Develop and maintain scalable and high-performance microservices using .NET and AWS Infrastructure, working knowledge of DynamoDB/NoSQL databases and async communication, e.g. RabbitMQ, sns, sqs Some of the technologies we utilise are&nbsp; .NET (C#/.NET Core), React&nbsp; Designed and built user-facing web applications that scale&nbsp; Experience on AWS cloud platforms&nbsp; 8+ years of professional full-stack development experience. Knowledge of React is a plus, as is experience writing automated tests&nbsp; Successfully mentored other engineers in the past and encouraged your peers to use software development best practices for code testing and deployment Benefits&nbsp; An incredible team of smart and supportive people A competitive compensation package, including attractive medical insurance Amazing perks – think catered lunch every day, Ping Pong, etc. Daycare reimbursement The chance to create a better healthcare experience for millions of patients! Corporate wellness programs with Headspace Cellphone and wifi reimbursement Competitive parental leave Sabbatical leave (over 5 years) Annual sponsored health check-ups Sponsored counselling and therapy via Betterlyf Competitive PTO Zocdoc is certified as a Great Place to Work 2022-2026 &nbsp; About usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Staff Software Engineer- Provider Performance Team

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission&nbsp; As a Strategic Finance Manager, you will oversee strategic finance support across multiple Zocdoc business units to drive growth and profitability. You will play a critical role in driving strategic decision making utilizing advanced analytics to provide actionable insights to senior leadership across sales, marketing, and product. We are looking for a highly motivated and analytical problem solver to join our team. This role offers an exciting opportunity to shape the strategic decision-making process of the company and play a pivotal role in driving financial performance and long-term success of Zocdoc. You’ll enjoy this role if you… Enjoy using technology to generate and analyze data strategically Are collaborative, and enjoy building relationships at all levels of an organization Are action oriented; you like tackling new challenges Are flexible, and comfortable with the uncertainty of change Your day to day is… Overseeing strategic finance and analytical support for Zocdoc’s business units by managing key strategic finance processes, including forecasting, reporting, modeling, financial analysis, and business case preparation Collaborating with sales, marketing, and product leadership teams to lead strategic planning, by prioritizing strategic initiatives, directing investment decisions, and driving accountability Leading the development of financial models and business cases to assess the financial impact of strategic initiatives, including new product launches and expansion opportunities Managing the development and maintenance of complex financial models to forecast revenue, expenses, and key performance metrics Monitoring and evaluating financial performance against company forecasts/targets, to escalate key risks and opportunities to medium and long term financial performance Preparing presentations and reports for senior executives, summarizing key findings and actionable recommendations Identifying and leading ad-hoc projects and complex analyses to support strategic initiatives and business priorities Spearheading financial process optimization and innovation to improve efficiency and enhance the quality and timeliness of financial reporting and analysis Mentoring a team of strategic finance professionals, fostering a culture of excellence, collaboration, and continuous improvement within the finance organization &nbsp; You’ll be successful in this role if you have… 7+ years of work experience in a highly analytical field, such as strategic finance, corporate finance, sales operations, investment banking, private equity, or consulting At least 4 years of work experience in strategic finance or an otherwise comparable role in a fast-paced environment A proven track record of delivering strategic insights and driving financial performance improvements in a dynamic environment Expertise in financial modeling and analytics, with advanced proficiency in Excel and financial analytics tools Excellent communication and presentation skills, with the ability to distill complex financial concepts into clear and actionable insights for diverse audiences Strong leadership and influencing skills, with the ability to collaborate effectively across functions and levels of the organization A strategic mindset with a focus on innovation, problem-solving, and driving results The ability to manage multiple projects and priorities simultaneously Expertise using business intelligence/data visualization platforms (e.g., Looker, Tableau) Relevant industry experience in technology, healthcare, and/or consumer marketplaces Benefits Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified &nbsp; &nbsp;Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$147,000&mdash;$190,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Strategic Finance Manager

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission:&nbsp; Zocdoc’s ability to delight patients hinges on every frontline interaction. As a Patient Experience Team Lead, you are the real-time force multiplier who keeps our support engine humming—owning live queue execution, safeguarding SLAs, and coaching reps in the moment. By driving clarity, championing process discipline, and surfacing insights to leadership, you ensure each patient receives fast, accurate, and caring help while the broader service organization scales smoothly. You’ll Enjoy This Role If You Are… Energized by “in-the-moment” leadership. You thrive in a live-ops setting—monitoring dashboards, triaging escalations, and making rapid, data-driven decisions. A natural coach and communicator. You love giving crisp, actionable feedback that unlocks rep performance and elevates team morale. Process-minded and detail-oriented. Executing (and continuously improving) foundational workflows like audits, reports, and queue hygiene feels second nature. Customer-focused. You measure success through every patient’s experience and model patient-centric decision-making for the team. Flexible and ownership-driven. When priorities shift, you step into adjacent workflows or coverage gaps without missing a beat. Serious about the work, not yourself. You bring urgency and accountability—plus enough humor to keep things human. Your day-to-day is…&nbsp; Anchoring Supervisor Coverage Monitor live dashboards across channels, adjust staffing in real time, and resolve escalations to protect SLAs and CSAT. Provide on-the-fly coaching, clarifying expectations and reinforcing best practices. Executing &amp; Optimizing the Playbook Own scheduling checks, contact audits, reporting, and queue hygiene; pilot micro-fixes and share insights with leadership. Coaching &amp; Team Support Deliver targeted coaching sessions, assist with onboarding/upskilling, and maintain a strong feedback loop with your Manager. Communication &amp; Alignment Run daily huddles, monthly meetings, and knowledge bursts; cascade updates from CX leadership and represent the “voice of the floor. Flex Responsibilities Step into adjacent workflows or cross-coverage when volume spikes or team transitions demand it. You’ll be successful in this role if you have… A patient-first mindset and the judgment to balance speed, accuracy, and empathy in every interaction. 1+ year of frontline leadership (Team Lead, Supervisor, or similar) OR demonstrable experience influencing peer performance. Proficiency with support tech (Google Workspace, Salesforce or comparable CRM, service tools, dashboarding). Strong written &amp; verbal communication skills—from Slack triage to coaching narratives. A data-driven approach to spotting trends, prioritizing fixes, and reporting outcomes. Bias to action &amp; humility—you own results, seek feedback, and treat everyone with respect. Preferred but not required: Experience in healthcare technology or a high-volume CX environment. Benefits An incredible team of smart and supportive people A competitive compensation package, including attractive medical insurance Amazing perks – think catered lunch every day, Ping Pong, etc.&nbsp; Daycare/creche facility for kids The chance to create a better healthcare experience for millions of patients! Corporate wellness programs with Headspace. Cellphone and wifi reimbursement Competitive parental leave Sabbatical leave (over 5 years) Annual sponsored health check-ups Zocdoc is certified as a great place to work in 2025-2026 About usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Team Lead, Patient Experience

Paid Search Senior Associate

AI Voice Agent Senior Software Engineer - No AI Experience Necessary

Director, Communications

Engineering Manager (Search Team, Machine Learning)

AI Voice Assistant Developer

HR Business Partner - Tech

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission&nbsp; The Financial Planning &amp; Analysis Associate will be responsible for building and maintaining departmental budgets and monthly consolidated forecasts as well as supporting our executive financial reporting to influence business strategy. Zocdoc is looking for someone who is proactive in analyzing financial variances and can effectively communicate financial results and forecasts. This position will interface directly with department leaders and corporate executive management.&nbsp; You’ll enjoy this role if you… Enjoy using technology to generate and analyze data strategically Are collaborative, and enjoy building relationships at all levels of an organization Are action oriented; you like tackling new challenges Are detail‑oriented, with high standards for accuracy in both numbers and narratives Your day to day is… Collaborate with budget owners in G&amp;A to develop the annual financial plan and update forecasts based on actual results and business needs Support consolidations by building and maintaining forecasts for key centralized accounts across the Balance Sheet &amp; P&amp;L Partner with Finance leaders to prepare executive-ready consolidated financial reporting Provide department leaders with relevant financial and operational reporting necessary to optimize performance within their departments Investigate financial variances, trends and drivers to influence business strategy Lead meetings with stakeholders and prepare relevant content to support forecasting &amp; budgeting processes&nbsp; and provide necessary financial analysis to support the business Leverage financial systems to analyze financial results and budget as well as provide timely and relevant reporting Help lead company-wide budgeting and Financial Planning &amp; Analysis processes &nbsp; You’ll be successful in this role if you have… 2-4 years of work experience in corporate finance/FP&amp;A role or related such as consulting, investment banking, or accounting Bachelor’s degree in accounting, finance, economics or related field Solid understanding of corporate finance and GAAP accounting Strong business acumen and interpersonal / business partnering skills Mastery of Microsoft Excel and PowerPoint Strong organizational skills with a keen attention to detail Planful experience a plus Enthusiastic user of technology to generate and analyze data strategically Solid experience with communicating financial matters to non-Finance personnel Strong academic record &nbsp; Benefits: Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness program with Wellhub Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified&nbsp; Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$100,000&mdash;$125,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Principal Product Designer, Design Systems/Technologist

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission Zocdoc’s most important asset is our people.&nbsp; As a Senior Corporate Development Manager, you’ll help build out our M&amp;A function as Zocdoc’s first dedicated Corporate Development hire. You will play a critical part in achieving our long term vision by accelerating our roadmap through acquisitions. You will work directly with the Sr. Director of Investor Relations &amp; Corporate Development as well as senior leadership across the company to source, evaluate, execute, and integrate acquisitions. We are looking for a leader with deep M&amp;A expertise, executive-level presence and ability to influence decisions, and a knack for executing complex transactions. This role offers a unique opportunity to help shape and execute on Zocdoc’s acquisition strategy &nbsp; You’ll enjoy this role if you are… Personally motivated by creating long-term value through thoughtful acquisitions and partnerships Autonomous, urgent, and creative. You genuinely love solving complex problems and structuring deals that drive impact Highly analytical, with a strong commercial instinct Passionate about healthcare and technology, and eager to apply your skills in a mission-driven environment A relationship builder who thrives on collaborating across executives, founders, and cross-functional teams &nbsp; Your day to day is… Instituting the processes and tools necessary to run an effective M&amp;A function, creating repeatable playbooks we deploy as we scale Sourcing and evaluating acquisition and partnership opportunities aligned with Zocdoc’s strategic objectives and priorities Building financial models and scenario analyses to support valuation, structure, and deal recommendations Leading due diligence workstreams, project-managing cross-functional teams including Product, Engineering, Finance, Legal, and HR to complete required diligence in a timely manner Developing investment cases for senior leadership and work with the C-suite to help present to the Board of Directors Partnering with internal stakeholders to plan and execute the integration of acquisitions, ensuring value realization Maintaining relationships with founders, VCs, bankers, and industry stakeholders to build a long-term deal pipeline &nbsp; You’ll be successful in this role if you have… 8+ years of transaction-related experience, such as investment banking, transaction advisory, private equity, and corporate development At least 2 years in corporate development at a technology company, with direct M&amp;A execution experience A strategic mindset with a focus on innovation and long-term value Strong financial modeling, valuation, and deal structuring expertise A desire to build a function from the ground up and shape the long-term strategy A track record of leading diligence workstreams and contributing to closed acquisitions A strong bias to action and driving results Excellent communication and presentation skills, with the ability to distill complex analyses into clear recommendations for executives and our Board Strong leadership and influencing skills, with the ability to collaborate effectively across internal and external stakeholders The ability to manage multiple projects and prioritize effectively &nbsp; Benefits Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified &nbsp;Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$175,000&mdash;$235,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Senior Corporate Development Manager

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission Zocdoc’s most important asset is our people.&nbsp; As a Staff Software Engineer, you’ll take ideas from inception to reality by rapidly building prototypes, iterating and releasing them. You’ll build scalable products and systems that make the healthcare experience for patients, and providers simpler, safer, and more efficient. You’ll play a key role in evolving the data representation of appointment booking requests to optimize performance, cost, and stability of the booking system. You’ll also oversee changes to the business logic and user interface of the booking flow to improve the patient experience.&nbsp; As a Zocdoc’r, you’ll work with a supportive team of great humans who are funny, intellectually curious, and passionate about giving power back to the patient! &nbsp; You’ll enjoy this role if you are… Inspired by the opportunity to positively impact the healthcare experience of millions of patients and providers Product-driven with a relentless focus on user needs Autonomous, individually accountable, and comfortable working in a remote/hybrid environment A fervent champion of engineering fundamentals and enjoys driving adoption of best practices in code health, testing, and maintainability across organizations and teams Passionate about being part of and contributing to diverse and inclusive teams and culture An entrepreneur with strong ownership who can thrive in an ambiguous and fast changing environment &nbsp; Your day to day is… Charting the technical course for Zocdoc’s booking platform to improve stability and user experience — drafting technical roadmaps, setting technical priorities, and driving visionary initiatives Building large-scale APIs and microservices, creating frictionless data flows that truly empower both patients and providers to access care and information in real time Mentoring fellow engineers, supercharging team throughput through robust coding standards, automated workflows, and a culture that embraces continuous improvement Spearheading bold innovation, whether it’s adopting generative AI, exploring emerging data sources, or pioneering architectural strategies that keep Zocdoc ahead of the pack in healthcare tech Analyzing and decomposing complex product challenges to drive sound design decisions&nbsp; Collaborating with our agile team of dedicated and brilliant engineers, product managers, and designers Working with cutting edge GenAI tools and technology &nbsp; You’ll be successful in this role if you have… Have owned complex, user-facing platforms, balancing near-term deliveries with a long-range, strategic vision that keeps your solutions relevant and forward-thinking Demonstrated history of solid and well rounded system design skills, including API design and front-end page architecture Bring a strategic mindset, fusing immediate wins with a big-picture roadmap that drives meaningful transformation for your organization Lead by example, steering teams toward best-in-class testing, deployment, and observability practices that amplify output and quality Communicate brilliantly, diving deep into technical details with engineers yet delivering clear, compelling platform solutions to non-technical audiences Experience mentoring other engineers and encouraging peers to use engineering best practices Experience successfully working with a distributed workforce&nbsp; Humility. You believe in treating all people with dignity and respect, regardless of title or tenure&nbsp; An unrelenting desire to build more equitable, inclusive and diverse workplaces. You view this role as an opportunity to create positive change The ability to integrate generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity &nbsp; NYC&nbsp; Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified&nbsp; &nbsp; REMOTE Flexible work environment Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified&nbsp; Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$240,000&mdash;$260,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Staff Software Engineer - Bookings

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission Zocdoc considers its employees to be its most valuable asset. As a Senior Associate, Paid Search, you will make a significant contribution to the growth of our patient bookings and revenue through Search Engine Marketing (SEM). You‘ll drive performance, analyze data, and execute optimizations across Google and Microsoft Ads. This role requires close collaboration with members of the paid marketing, analytics, and brand teams to execute the channel strategy and achieve company objectives. You’ll enjoy this role if you are… Motivated by a deep-rooted desire to succeed and drive results Autonomous, urgent, and creative - you genuinely love solving difficult problems Skilled at leveraging data analysis to identify and capitalize on strategic options and opportunities Organized, efficient and detail-oriented A resourceful and innovative individual who perseveres through challenges The kind of person who is self-motivated and proactive in seeking guidance and support when necessary Your day to day is… Overseeing the day-to-day performance of our Google and Microsoft Ads campaigns Develop and implement new campaigns and testing strategies to effectively scale the account Manage daily optimizations to ensure we remain on track against channel goals and budget Support Senior Marketing Manager in the development and implementation of SEM strategies to produce successful outcomes Assisting with channel-level reporting and analysis Track KPIs, distill insights from campaign data, and provide regular performance updates to the team Partner with analytics to enhance our data capabilities, improve our reporting, and find areas of opportunity that could significantly impact the broader business Communicating channel results and priorities across the organization Effectively convey results and insights to leadership in weekly meetings Develop working relationships with cross-functional partners You’ll be successful in this role if you have… 3+ years of experience with Google Ads and Microsoft Ads (including but not limited to Search, Youtube, Demand Gen and Performance Max) Strong attention to detail and a proven track record supporting multi-million dollar paid search campaigns An analytical and performance-driven mindset with a solid understanding of growth marketing KPIs Comfortable working with Excel and BI tools (e.g. Looker, Tableau, etc.) to analyze data, generate actionable insights and inform strategic decisions Excellent communication and collaboration skills with experience presenting to key stakeholders &nbsp; &nbsp; Benefits Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified &nbsp; &nbsp;Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$111,000&mdash;$150,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Senior Associate, Paid Search

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission Zocdoc’s mission is to bring power to the patients. We are the leading digital healthcare marketplace in the nation, and we are looking to add future leaders to our team to position ourselves for rapid growth. We are seeking a motivated Manager for our Commercial Operations team focused on Planning &amp; Forecasting. In this crucial role, you will establish and evolve centralized forecasting and strategic planning functions that directly impact revenue growth, operational efficiency, and company-wide alignment. You will act as a thought partner to Sales and Revenue Operations leadership, drive performance insights, and help guide strategic business decisions through rigorous planning and analytical rigor. &nbsp; You’ll enjoy this role if you are… An operator and strategist, passionate about converting forecast outputs into real-world sales strategies A systems thinker who thrives on bringing structure and clarity to complex, cross-functional business problems Analytical and detail-oriented, with a love for building models and reporting frameworks that drive measurable results Energized by a fast-paced, dynamic environment where priorities shift and high-impact work is the norm A collaborative leader who communicates clearly and inspires trust across teams &nbsp; Your day to day is… Driving Strategic Translation: Converting forecast outputs into sales targets, headcount plans, productivity expectations, and investment strategies that support GTM growth Sales Capacity &amp; Productivity Modeling: Building scalable, flexible models to assess and optimize sales team capacity and productivity across segments; support dynamic scenario planning as business needs evolve Annual &amp; Mid-Year Planning: Leading coordination and consolidation of data, models, and materials for major planning milestones, managing timelines and ensuring alignment across orgs Client-Level Reporting &amp; Insights: Building global dashboards and analyze client-level performance trends to support revenue-generating strategies and deepen understanding of the existing customer base Strategic Communication &amp; Executive Support: Developing clear and compelling planning artifacts, flash reports, and executive-level presentations that promote visibility and alignment Thought Partnership &amp; Scenario Planning: Partnering closely with Sales, RevOps, and Finance leadership to stress-test assumptions, run capacity models, and support decisions that enable long-term growth &nbsp; You’ll be successful in this role if you have… 5–7+ years of experience in a strategic planning, business operations, or forecasting role with exposure to cross-functional leadership and high-growth organizations Prior experience supporting or leading GTM teams (e.g., Sales, Marketing, Customer Success), with a deep understanding of how planning and performance tracking drives commercial outcomes A proven track record of building models and synthesizing data to influence senior stakeholders Experience leading or heavily supporting planning cycles (e.g., annual planning, quarterly business reviews, sales target setting) Strong Excel/Google Sheets skills and preferred experience with, Salesforce, Looker, and Snowflake (SQL) Strong communication and storytelling skills to present data-backed insights to diverse stakeholders The ability to thrive in ambiguity and work independently to drive outcomes in a fast-moving environment &nbsp; Benefits Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$118,400&mdash;$177,600 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Manager, Commercial Operations & Strategy

Provider Experience Specialist (Portland)

Provider Experience Specialist (Cleveland)

Provider Experience Specialist (Philadelphia)

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission As an Information Security Analyst, you’ll play a key role in day-to-day security operations at Zocdoc. You’ll support the Detection &amp; Response team by triaging alerts, monitoring logs, reviewing endpoint activity, and helping us stay on top of potential risks across our systems and users. Your work will be critical to keeping our environments secure, compliant, and resilient. This is a junior-level individual contributor role, ideal for someone early in their security career who wants exposure to real-world threats, enterprise tooling, and a wide variety of processes. You’ll report to the Manager of Information Security and collaborate closely with senior engineers, infrastructure, and compliance stakeholders. Whether you’re based in NYC or working remotely, you’ll join a mission-driven team dedicated to making healthcare more simple, transparent, and accessible. &nbsp; You’ll enjoy this role if you are… Curious and eager to learn more about cybersecurity and how real-world incidents unfold. Motivated by solving problems, digging into alerts, and connecting dots in noisy data. Excited to work with tools like SIEMs, End Point Protection, and DLP systems, even if you haven’t used them all yet. Someone who takes initiative, asks good questions, and follows through with attention to detail. Comfortable communicating findings to teammates and cross-functional partners &nbsp; Your day to day is… Triaging alerts from our SIEM and EDR platforms to determine severity and next steps. Monitoring system, application, and audit logs for suspicious activity or violations of policy. Participating in our threat hunting program by researching anomalies or unusual patterns. Supporting our DLP (Data Loss Prevention) program by reviewing flagged events and escalating as needed. Running scheduled user activity risk reviews and investigating findings with guidance. Responding to security-related questions from across the company and providing helpful, informed guidance. Assisting with maintenance and tuning of security tooling, including SIEM, Endpoint Protection and DLP. Documenting procedures, playbooks, and investigation notes to improve team knowledge. &nbsp; You’ll be successful in this role if you have… A foundational understanding of cybersecurity principles, log analysis, and threat detection. Exposure to security tools such as SIEMs (e.g., Rapid7, Splunk), EDR (e.g., Crowdstrike), or log management platforms. Experience working in or with cloud environments (AWS preferred), even if only at a basic level. Familiarity with operating systems like Windows, MacOS, or Linux from a system admin or support perspective. Strong organizational and communication skills—you can clearly describe what you’re seeing and why it matters. A growth mindset and desire to learn from senior engineers and security peers. Typically 1–3 years of relevant experience in security, IT, systems administration, or audit/log analysis. Comfort working in a remote or hybrid team environment &nbsp; Benefits Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified &nbsp;Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$98,000&mdash;$140,000 USDZocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.Remote Base Salary Range$83,000&mdash;$120,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Analyst, Information Security

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our MissionZocdoc’s most important asset is our people. As a Senior Product Manager on our Provider team, you’ll play a critical role in accelerating Zocdoc’s mission to change healthcare. You’ll help shape the future of the provider activation journey delivering experiences that make their practices more efficient and their patients happier. You’ll enjoy this role if you are… Personally motivated by improving our healthcare system A 10x and first-principles thinker who knows how to inspire others to do the same The kind of person who thrives in ambiguity and can always come up with “crawl/walk/run” solutions Serious about your work, but not about yourself — because let’s face it, in healthcare, you need a sense of humor Your day to day is… Developing deep empathy and understanding of provider needs, pain points, and goals through research and collaboration with sales, operations, and PMM teams Building a long-term vision and roadmap aligned with company and stakeholder priorities Partnering with sales and operations teams to support complex operational processes and build tools that improve them Rolling up your sleeves to drive execution with deep complexity and at scale Driving impact through cross-functional collaboration, ensuring alignment between engineering, design, operations, and go-to-market partners You’ll be successful in this role if you have… 6+ years of experience in product management, ideally with SaaS B2B experience and exposure to early-stage product development Strong communication and storytelling skills, both written and verbal A data-driven mindset and enthusiasm for analytical problem-solving with exceptional attention to detail A passion for telling stories with data and driving alignment through insights Proficiency in Microsoft Excel and PowerPoint; experience with SQL, Redshift, Amplitude, Looker, or Salesforce is a plus An action-oriented attitude and roll-up-your-sleeves mentality &nbsp; Benefits Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified &nbsp; &nbsp;Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$150,000&mdash;$200,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Senior Product Manager

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission: At Zocdoc, we’re on a mission to give power to the patient. As a Technical Implementation Specialist, you’ll combine technical expertise with a passion for client service to onboard large health systems and enterprise clients. You’ll guide them through every step of the integration journey—from discovery to go-live—ensuring both a seamless technical experience and white-glove support. Your ability to troubleshoot, communicate clearly, and lead with empathy will directly influence client satisfaction and long-term success. You’ll enjoy this role if you are… A highly motivated person with strong technical acumen and problem-solving skills. A detail-oriented person who loves working alongside a close-knit team. A highly organized person who navigates ambiguity and can stay on top of multiple technical projects at a time. A proactive problem-solver with a sharp technical mind. Highly organized and thrive in fast-paced, collaborative environments. Motivated by impact and energized by helping clients adopt new technology. Comfortable navigating ambiguity while managing multiple projects. Your day-to-day is… Own the technical onboarding process for health systems and enterprise provider groups from discovery to go-live. Act as the primary technical point of contact, managing integrations across Zocdoc’s internal teams and client stakeholders. Coordinate project timelines and deliverables, ensuring successful implementations that align with client needs and Zocdoc's KPIs. Troubleshoot complex sync and integration issues, perform QA testing, and provide go-live support. Document technical workflows and maintain internal knowledge bases. Partner with Engineering and Product teams to escalate and resolve technical roadblocks. Train support specialists and contribute to team onboarding and process improvement efforts. Assist with technical pre-sales conversations and respond to RFPs or stakeholder questions when needed. Handle sensitive customer data and business information with the highest standard of confidentiality and integrity. &nbsp; &nbsp;You’ll be successful in this role if you have… 2+ years of experience in Tier 1 or Tier 2 technical support, help desk, or customer-facing roles, with a strong aptitude for troubleshooting and solving technical issues. A proven ability to diagnose and communicate complex technical problems clearly and effectively. Hands-on experience with tools like Jira, Confluence, Monday.com, and Excel or Google Sheets to manage tasks and track progress. Strong written and verbal communication skills—you can translate technical concepts into clear, client-friendly language. Demonstrated leadership within a team setting (e.g., mentoring, encouraging peers, or taking initiative to improve team processes). Excellent multitasking and time management skills in a fast-paced, dynamic environment. A collaborative mindset and experience working across cross-functional teams. A strong sense of ownership and a customer-first attitude—you're passionate about delivering high-quality service. An empathetic, professional approach to client interactions, with a consistent focus on the customer experience. &nbsp; Benefits: Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$72,900&mdash;$85,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Technical Implementation Specialist

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp; Your Impact on our Mission Enterprise Customer Success Managers empower providers to maximize the value of Zocdoc. In this role, you will focus on proactively engaging key stakeholders at large, complex healthcare entities to drive their success in the Zocdoc marketplace. You are a value-added consultant, tasked with delivering well-timed, data-driven insights leading to successful outcomes for your customers. Our ECSMs don’t shy away from challenging conversations — they champion new ideas, inspire innovation, and appropriately challenge the status quo, all in the name of driving Zocdoc’s most important partnerships forward into the future. &nbsp; You’ll enjoy this role if you are… Goal-oriented. You believe in the power of setting big goals and then breaking them down into the manageable, bite-sized inputs that lead you there Process-driven. You thrive in an environment that provides clear direction on where to focus your time and attention Intellectually curious. You're always looking for new ways to develop and grow provider and user success Hungry for collaboration. The best ECSMs understand that success is a team sport, but it’s up to you to bring the right people — both from our clients and from Zocdoc — together to achieve great things &nbsp; Your day-to-day is… Serving as a trusted advisor and primary point of contact for some of Zocdoc’s largest customers Engaging your customers on key optimization opportunities and driving them toward improvements intended to maximize the impact of Zocdoc on their business Collaborating with cross-functional team members including sales, support, technical services, and more to align on customer goals and our shared approach to driving success Understanding and helping design client-specific narratives around adoption, utilization, and return on investment Spearheading customer conversations around new product developments, specialty-specific insights and best practices, and opportunities for continued learning &nbsp; You’ll be successful in this role if you have… Relationship management experience. 2-3 years professional experience in customer success or account management roles Strong communication skills. You’re a confident written and verbal communicator with experience in building buy-in toward a shared objective A creative eye for how to do things better. You’re able to identify opportunities for increased efficiency and effectiveness, both with customers and with how we approach our work at Zocdoc An appetite for continuous learning. You’re eager for feedback and hold yourself (and your manager) accountable to regular coaching in the spirit of ongoing growth and development A positive outlook toward change.&nbsp;Our customers are evolving and so are we. Embracing change and strong adaptability are important parts of your success in this role &nbsp; Benefits: Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness program with Wellhub Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$72,000&mdash;$102,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;About the Role: As a&nbsp; Provider Data Operations Researcher, you will manage and analyze healthcare provider data to ensure accuracy, compliance, and operational efficiency. The role involves maintaining provider records, supporting data-driven decisions, and ensuring regulatory standards are met.&nbsp; A Day in the Life of a Provider Data Operations Researcher: Receive adequate training on in-house tools, Zocdoc products, and process workflow to have sound knowledge and understanding of both&nbsp; Meet or exceed metric goals for both productivity and accuracy&nbsp; Ensure high-quality data verification and structured or unstructured research using available search tools and applications&nbsp; Daily reporting of work done in the available reporting tools&nbsp; Collaborate with AI models to accelerate research, surface inconsistencies, and identify missing or outdated data. Promptly communicate any glitches, impediments in the process workflow to team head and respond to emails in an appropriate and timely manner Be aware of the latest guidelines and policies impacting work&nbsp; Participate in projects that improve data integrity, enhance AI model training through feedback loops, and design workflow solutions leveraging automation Skills &amp; Qualifications: At least a bachelor’s degree from a reputed institution (good percentage or a minimum of 60% in 10th/12th/graduation and above) 1-2 years of work experience&nbsp; Proficiency in Excel and Google Sheets for data entry, analysis, and reporting, including mid-level functions such as lookups, pivot tables, conditional formatting, data validation, and error checks. Familiarity with AI-powered tools for research, summarization, and data validation, with the ability to review, refine, and quality-check AI-generated outputs. Excellent verbal and written communication skills in English&nbsp; Strong customer service orientation - ability to communicate with client-facing teams and clients primarily via email, ensuring professionalism, clarity in requirements, and timely updates. Ability to learn quickly, experiment with new tools (including AI solutions), and readily adapt to changing processes. Strong analytical and interpersonal skills, attention to detail and sharp focus&nbsp; Know-how of Salesforce is a plus Benefits:&nbsp; An incredible team of smart and supportive people A competitive compensation package, including attractive medical insurance Amazing perks – think catered lunch every day, Ping Pong, etc. Daycare/creche facility for kids The chance to create a better healthcare experience for millions of patients! Corporate wellness programs with Headspace Cellphone and wifi reimbursement Competitive parental leave Sabbatical leave (over 5 years) Annual sponsored health check-ups Zocdoc is certified as a Great Place to Work 2025-2026About usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on Our Mission Zocdoc is seeking a Lead Employee Relations Partner where you will serve as a key driver in promoting a fair, inclusive, and compliant workplace culture. In this individual contributor role, you’ll manage and resolve employee relations (ER) issues, lead thorough investigations, and advise leaders on performance and interpersonal matters. You’ll also provide strategic ER guidance to the People Business Partner team and managers across the organization, helping ensure a consistent, proactive, and employee-focused approach to addressing workplace concerns. &nbsp; Your day to day is... Leading complex employee relations matters and partnering closely with HR Business Partners to drive equitable, compliant, and values-aligned outcomes In collaboration with the HRBP team, serving as an escalation point to support managers through difficult conversations, offering coaching on conflict resolution, performance management, and disciplinary actions, helping guide managers through conversations and providing coaching on conflict resolution and disciplinary actions. Leading the review and development of ER policies to ensure legal compliance, clarity, and consistency across the organization Collaborating with internal and external legal counsel as appropriate to ensure compliance with employment laws and regulations, and assisting with any related legal matter Designing and delivering training for managers and leaders on ER best practices, performance management, compliance, and creating healthy team dynamics Ensuring all people-related practices align with federal, state, and local laws, as well as internal policies and cultural values Analyzing employee relations (ER) data to identify root causes of systemic issues and recommend proactive interventions Serving as a trusted advisor for managers and on ER matters Leading impartial investigations into complaints and misconduct, ensuring fairness, legal compliance, and consistency Managing ER cases involving policy violations, performance issues, interpersonal conflict, accommodations, and terminations Maintaining thorough and confidential documentation of ER activities Providing ER expertise and risk assessment during organizational changes (e.g., restructurings, reductions in force), ensuring alignment with internal protocols and employment laws Participating in special initiatives and performing ad hoc projects as needed to support team goals and evolving business priorities &nbsp; You’ll Be Successful in This Role If You… Have 8+ years of progressive experience in Human Resources, including 5+ years experience with a focus areas on&nbsp; Employee Relations &amp; Performance Management&nbsp; working directly with department executives and senior leaders in a technology driven organization Are an expert in HR policy and laws Are resilient and resourceful. You can work in the gray and navigate a constantly changing environment with ease Can work high and low, fluidly transitioning from being a part of strategy one moment to diving deep in details and working tactically the next Are comfortable with making trend-based decisions on a case-by-case basis at times. Have a proven record of effectively coaching managers as they navigate complex people situations; you act as a feedback whisperer to influence Are experienced and comfortable working with people at all levels across the organization, and you proactively work with partners to provide support when needed Have a high bar for all things talent-related, and you’re willing to stay-the-course when challenges arise Benefits: Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified &nbsp;Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$134,000&mdash;$175,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Lead Employee Relations Partner

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our MissionZocdoc’s most important asset is our people. As an Enterprise Sales Executive you’ll play a meaningful role in leading commercial conversations with prospective clients to expand Zocdoc’s footprint within the Enterprise segment. By leveraging your strong business acumen, persuasive communication, and knowledge of the healthcare industry, you will present Zocdoc's solution to key stakeholders to win new logos for the Zocdoc portfolio. Sales Executives on the Enterprise team act with urgency and integrity while maintaining the needs of their customers and their business as a top priority. Though this role will primarily focus on later stage conversations, the Enterprise Sales Executive is encouraged to supplement their pipeline with self generated opportunities.You’ll enjoy this role if you are… Self-driven, fast-moving, and inventive. You genuinely love the art (and science) of sales Exceptionally organized. You keep priorities clear and follow-through sharp Data-savvy and strategic. You use insights, market trends, and industry knowledge to guide decisions Consultative in your approach. You listen deeply, uncover needs, and deliver tailored solutions Interested in healthcare or consumer technology Motivated by clear goals and measurable success. You thrive when working towards targets and celebrating results Your day to day is… Owning the end-to-end closing process to win new Enterprise logos and expand Zocdoc’s presence in your territory&nbsp; Managing a robust pipeline of Enterprise sales prospects within the healthcare industry Becoming a product expert, learning the ins and outs of our marketplace and how it transforms healthcare access Consistently achieving and exceeding sales targets Investing in your own growth, taking ownership of your professional development and sharpening your skills Keeping the pipeline clean, maintaining CRM accuracy and sales process hygiene to set yourself (and the team) up for success Building trusted partnerships, fostering and strengthening relationships with key stakeholders in your territory You’ll be successful in this role if you have… Meaningful (2+ years) experience in closing roles; preferably B2B SaaS or similar marketplace-driven industry An eagerness to develop new skills in an ever-changing environment The ability to integrate generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity Integrated generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity The mentality of an entrepreneur/owner and a strong bias to action.&nbsp; Superb communication skills! You believe in keeping all of your stakeholders in the loop and know that multiple mediums of communication are the key to success Humility. You believe in treating all people with dignity and respect, regardless of title or tenure&nbsp; Benefits Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified&nbsp; Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$90,000&mdash;$150,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Sales Executive, Enterprise

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on Our Mission As a Technical Account Manager (TAM), you’ll serve as a consultative technical resource, providing responsive support to maintain the stability and accuracy of Zocdoc’s integration with a practice’s Electronic Health Record (EHR) and proactive support to identify technical optimizations focused on Enterprise client growth and success. Your primary focus will be identifying opportunities to improve business results driven by integrations, investigating solutions, and acting on those solutions. Your work helps safeguard provider availability and ultimately ensures a seamless scheduling experience for patients and providers alike. Additionally, you’ll focus on investigating and resolving sync-related issues for all existing Enterprise clients. You’ll manage complex configurations, monitor integration health, and solve technical challenges that help maximize appointment inventory across large healthcare organizations. You’ll enjoy this role if you are… Thrive in a fast-paced, evolving environment by proactively identifying and addressing challenges that impact client success metrics. Communicate with clarity and confidence, effectively collaborating across technical and non-technical stakeholders—including Account Teams, Engineering, and Product—to ensure alignment with strategic client goals. Commit to delivering high-impact, client-centric support by anticipating needs, independently initiating sync reviews, availability audits, and migrations, and maintaining strong, consultative relationships with Enterprise-level clients.. A self-starter who excels at managing ambiguity, taking initiative to update or create documentation, and resolving issues through data-driven problem solving. Actively seek growth opportunities by deepening technical expertise in areas such as EHR integrations and API behaviors and sharing this knowledge to uplift the team. Driven by measurable outcomes, regularly using sync reports, booking data, and client KPIs to prioritize work and demonstrate value. Focused on continuous improvement, consistently developing and executing technical project plans that drive results and support both client success and business objectives. Build trust through transparency, empathy, and reliable execution—especially during high-stakes moments like escalations or optimization initiatives. Your day-to-day is… The essential functions are listed, but not limited to: Outbound Enterprise Support: Manages a book of business, driving proactive tasks to completion for all technical troubleshooting and optimization initiatives for Tier 1 or 2 Enterprise clients. Inbound Enterprise Support: Own technical troubleshooting, configuration adjustments, and ongoing integration account support for all Enterprise clients. Troubleshooting &amp; Investigations: Diagnose and resolve integration issues, reviewing system logs and integration health reports, and making configuration adjustments.&nbsp; Project Assistance &amp; Management: Develops project timelines and organizes technical work for Enterprise migrations, audits, and technical initiatives by collaborating with Integration Support, Enterprise Existing Business, and Engineering teams. Client Communication: Anticipates client needs, leading, de-escalating, and managing integration-related challenges by acting as a technical liaison between clients and internal teams. Implementation: Consulting on, deploying, and maintaining integrations for our existing Enterprise clients, including those outside designated books of business. Providing testing, QA, and go-live support as necessary to support newly implemented Enterprise scheduling. Internal Teams Collaboration: Work closely with internal teams (Account Management, Customer Success, and Integration Maintenance) to support Enterprise clients post-implementation. You’ll be successful in this role if you have… 3 - 4+ years of experience in a Tier 2 technical support, help desk, or customer support role. 1+ years of commercial client success, account executive, or technical account management experience. Proven expertise in troubleshooting complex technical issues with a strong analytical mindset and a bias toward root cause analysis and resolution. Exceptional communication skills with the ability to translate technical concepts for non-technical audiences and influence stakeholders at all levels. Familiarity with project management and troubleshooting tools such as Jira, Confluence, Postman, Salesforce, or similar. Basic knowledge of network troubleshooting, API concepts, or system configurations is a plus. Bachelor’s degree in a computer-related field or a mixture of IT-related certifications or relevant experience is a plus Benefits: Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer-funded match Corporate wellness program with Wellhub Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$105,000&mdash;$142,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Technical Account Manager

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission Zocdoc is transforming the patient experience by helping people find and book in-person or virtual healthcare appointments with ease. As we expand our business toward a tiered SaaS offering, we are reimagining how we deliver value and support to healthcare practices across the country. This shift requires a strong enablement engine to upskill our revenue teams on product, process, tools, and SaaS competencies. We’re seeking a SaaS Enablement Lead to design, build, and scale the enablement strategy for Zocdoc’s tiered SaaS offerings across our Sales and Success organizations. In this role, you will partner closely with Product Marketing, Field Enablement peers within the Revenue Enablement team, Revenue Operations, and Go-to-Market leadership to ensure our revenue teams have the knowledge, tools, skills, and messaging they need to effectively sell and support Zocdoc’s evolving SaaS platform. You’ll enjoy this role if you… Are excited by the opportunity to shape the future of how we enable revenue teams during one of Zocdoc’s most important strategic shifts. Enjoy building programs that directly influence revenue performance, product adoption, and how our teams bring value to healthcare practices. Value collaborating with talented, mission-driven partners across Product Marketing, Sales, Success, Operations, and Revenue Enablement. Thrive with the autonomy to design, own, and scale a critical function from the ground up. Your day to day is… Building strong, collaborative cross-functional relationships across teams and stakeholders. Gaining alignment with leaders on the prioritization, scope, and expected impact of enablement initiatives. Delivering on enablement priorities across all revenue roles by building and executing a clear quarterly roadmap that supports onboarding and everboarding needs. Developing role-specific playbooks that document customer journeys, sales processes, and GTM strategies—and maintaining them as products, tools, and workflows evolve. Bringing creativity and innovation to enablement by leveraging diverse learning modalities, maximizing existing tools, incorporating gamification, and proposing AI-driven solutions to boost seller productivity. Connecting enablement solutions to real business problems and using data to drive scaled adoption, measure effectiveness, and showcase results to key stakeholders. Contributing to WBRs and QBRs by delivering clear readouts on enablement impact and providing visibility into ongoing and upcoming program roadmaps. You’ll be successful in this role if you have… Typically 5–8+ years in Revenue Enablement, Product Enablement, Sales Enablement, or similar roles — or equivalent experience in a SaaS or multi-tiered product environment.&nbsp; Experience building enablement programs from the ground up, including strategy, content, delivery, and measurement. Strong understanding of SaaS business models, value selling frameworks, product-led motions, and customer lifecycle fundamentals. Proven ability to translate complex product features into simple, compelling training content. Ability to leverage generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity Strong communication, facilitation, and storytelling skills. Ability to manage cross-functional relationships and influence stakeholders at multiple levels. A builder mentality — comfortable designing new processes, stand-up programs, and scalable systems. Experience with enablement platforms, LMS tools, and CRM systems (Salesforce experience a plus), and the ability to learn new tools quickly. Benefits Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch every day along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified&nbsp; Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$132,900&mdash;$199,300 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

SaaS Enablement Lead

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;&nbsp; Your Impact on Our Mission: As a Marketing Operations Associate (Level 1), you will play a crucial role in driving our mission by managing and executing operational workflows across product and acquisition marketing (Patient CRM, lead conversion, offline campaigns). You’ll partner cross-functionally to scope requirements, deliver ad hoc to long-term projects, and document workflows. Your diligent research and data management efforts will directly enhance the accessibility and quality of healthcare information, empowering patients and providers alike with the resources they need to make informed decisions. You’ll Enjoy This Role if You… Are a confident, adaptive learner who ramps quickly and brings fresh, test‑and‑learn approaches to in‑flight projects. Are meticulous in planning and execution, with exceptional attention to detail and the ability to juggle multiple stakeholders and projects without sacrificing quality or deadlines. Communicate clearly and proactively (written and verbal), collaborate cross‑functionally, and document workflows for repeatable, scalable excellence. Thrive in a fast‑paced, constantly evolving environment and operate in the sweet spot between structure, independence, and improvisation. Are excited to evaluate and implement AI‑based solutions (e.g., workflow automation, content ops, data research) to improve efficiency and impact. Your Day to Day Is… Utilize the internet, AI tools, and proprietary applications to execute and improve operational workflows across product and acquisition marketing projects (e.g., SEO, Patient CRM, SPO/offline campaigns). Conduct thorough data verification through both structured and unstructured research to ensure accuracy, completeness, and consistency. Meet or exceed defined performance metrics for productivity and accuracy, maintaining clear logs and dashboards where applicable. Proactively communicate process-related challenges, glitches, or blockers to the team lead, and ensure timely, professional responses to emails and other channels. Stay current on relevant guidelines, SOPs, and policies; apply updates promptly and document changes. Contribute to ad hoc and short-term projects, aligning deliverables with requirements, timelines, and quality expectations. Participate in and support project development with a focus on data integrity and workflow optimization, including identifying opportunities to implement AI-driven automation. You’d be Successful in This Role if You Have… At least a bachelor’s degree from a reputed institution (good percentage or a minimum of 60% in 10th/12th/graduation and above) 0-2 years of work experience Familiarity with MS Excel, MS Word, and AI‑driven tools (e.g., ChatGPT, other LLMs), plus strong web research techniques. Superior verbal and written communication skills in English A quick learner with adaptability to new changes Keen analytical abilities, thorough attention to detail, and a focused approach Excellent interpersonal skills and the ability to work both collaboratively and independently Benefits… An incredible team of smart and supportive people A competitive compensation package, including attractive medical insurance Amazing perks – think catered lunch every day, Ping Pong, etc. Daycare/creche facility for kids The chance to create a better healthcare experience for millions of patients! Corporate wellness programs with Headspace Cellphone and wifi reimbursement Competitive parental leave Sabbatical leave (over 5 years) Annual sponsored health check-ups Zocdoc is certified as a Great Place to Work 2025-2026 &nbsp;About usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Marketing Operations Associate I

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on our Mission As a Staff Software Engineer on Zocdoc’s Search team, you will play a critical role in evolving one of the most important experiences we deliver to patients: helping them intuitively find and access the care that’s right for them. Our mission for 2025 and beyond is ambitious—we are transforming Zocdoc’s search into an intelligent, free-text, intent-driven experience powered by state-of-the-art embeddings, LLMs, and modern ranking models. This evolution requires rethinking our search architecture from the ground up, working backward from what patients truly need, and delivering personalized, agentic flows that guide patients to care with unprecedented clarity and ease. You will lead the design and development of high-performance, scalable frontend systems and shared component libraries using React, TypeScript, JavaScript, and C# (GraphQL). Your work will bring intelligent search capabilities to life through polished, accessible, and lightning-fast interfaces. You’ll set the technical bar for frontend engineering excellence while shaping the strategy of Zocdoc Search—helping unlock a new generation of intuitive, intelligent, and patient-centered search experiences.&nbsp; &nbsp; You’ll enjoy this role if you are… Passionate about building sophisticated frontend systems, especially shared UI components and experiences that need to scale across teams and products Excited to design intuitive, high-performance interfaces that help patients seamlessly express intent and discover care Motivated by the challenge of integrating LLM-powered, embeddings-driven, and streaming interactions into real-world search workflows A technical leader who thrives on architecting systems, mentoring engineers, and elevating code quality and team-wide execution An excellent communicator who collaborates effectively with product, design, and machine learning partners Energized by solving ambiguous experience and architectural challenges to deliver elegant, robust solutions &nbsp; Your day to day is… Architecting and building core UI components, shared libraries, and high-performance frontend features that power Zocdoc’s next-generation search experience Partnering with design and product on intuitive, aesthetically refined search interfaces that support free-text input, autosuggest, recommendations, and conversational/streaming interactions Developing and optimizing React and GraphQL (C#) flows that prioritize low latency, reliability, and delight in highly interactive search use cases Integrating LLM capabilities, embeddings, and ranking signals into patient-facing search experiences through thoughtful, accessible UI patterns Driving architectural direction and setting engineering standards across the Search organization through design docs, technical deep dives, and high-signal code reviews Mentoring engineers on frontend best practices, shared component development, system design, and technical decision-making Building robust observability into the client experience—measuring, debugging, and improving performance across the entire search journey &nbsp; You’ll be successful in this role if you have… A proven track record of owning and scaling complex, user-facing platforms, with deep expertise in frontend system design and long-term architectural thinking Significant experience building and maintaining shared UI/UX components or design system libraries used across teams or products Deep hands-on expertise with React, JavaScript, and TypeScript, including performance optimization, accessibility, state management, and component architecture Experience integrating with GraphQL APIs (preferably with C# backends) and designing efficient client–server interaction patterns Familiarity with search technologies, low-latency systems, or ML-powered ranking models, and the UI challenges associated with them Exposure to LLM-driven search, embeddings, and streaming interfaces, with a strong understanding of how to translate complex intelligence into intuitive UI Strong communication skills that align engineering, product, design, and ML stakeholders around shared goals A passion for mentoring engineers, setting engineering best practices, and raising the overall technical quality bar Experience working in cloud-native environments and contributing to high-performance, scalable web architectures &nbsp; Benefits: Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer-funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch every day, along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified &nbsp;Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$180,000&mdash;$265,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

HR Business Partner - Tech

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