Technical Support Engineer

Raleigh, US

Posted on Feb 12, 2026

Full TimeMid LevelHybridCustomer Success Group

Job Description

WalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging WalkMe's features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize their digital assets, driving successful digital transformation.

Together, SAP and WalkMe form a powerful partnership that revolutionizes the digital transformation journey. This collaboration allows businesses to unlock the full potential of SAP's robust ERP solutions while seamlessly enhancing user experience and productivity with WalkMe's intuitive digital adoption platform.

The Technical Support Engineer is responsible for providing professional and efficient technical support to internal and external customers. They will be responsible for troubleshooting and resolving technical issues related to the company's products and services, as well as providing customer service and support via phone, email, and other communication channels. The successful candidate will have a strong technical background, excellent problem-solving skills, and the ability to communicate effectively with customers and team members.

About WalkMe

WalkMe pioneered the Digital Adoption Platform (DAP) to simplify user experiences by combining insights, engagement, guidance and automation capabilities.

Founded in 2011, WalkMe's mission is to make digital adoption for employees and customers simple, while increasing enterprise productivity.

Our platform works as an invisible layer of visual cues and personalized content placed on top of your website or enterprise software.

WalkMe's DAP is used by thousands of enterprises worldwide...

Job overview

Employment type

Full Time

Experience level

Mid Level

Work type

Hybrid

Department

Customer Success Group

Posted

on Feb 12, 2026

About

Job Link

jobs.lever.co

Financials

Type

public

Annual Revenue

Market Cap

Subscribe to Refer Me premium to get referred to this role at WalkMe!