Customer Success Manager

Tokyo, JP

Posted on Jan 25, 2026

Full TimeMid LevelHybridCustomer Success Group

Job Description

WalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging WalkMe's features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize their digital assets, driving successful digital transformation.

Together, SAP and WalkMe form a powerful partnership that revolutionizes the digital transformation journey. This collaboration allows businesses to unlock the full potential of SAP's robust ERP solutions while seamlessly enhancing user experience and productivity with WalkMe's intuitive digital adoption platform.

WalkMe is looking for an experienced Customer Success Manager (CSM) to engage, retain and drive our customer renewals and expansion opportunities through our existing and new product offerings. The CSM completes the post-sales lifecycle for WalkMe’s portfolio of customers, serving as an advocate for each customer and accelerating the expansion of WalkMe within each account. The ideal candidate will be as passionate about WalkMe solutions as they are about providing an exceptional experience for every customer. You will report to the Customer Success Manager in our Tokyo office.

WalkMe では、既存および新製品の提供を通じて顧客の契約更新と拡大の機会を獲得し、維持し、推進するための経験豊富なカスタマーサクセスマネージャー（CSM）を募集しています。CSM は、WalkMe の顧客ポートフォリオの販売後のライフサイクルを完了させ、各顧客の支持者としてサービスを提供し、各アカウント内での WalkMe の拡大を促進します。東京オフィスの Customer Success Manager に報告していただきます。

About WalkMe

WalkMe pioneered the Digital Adoption Platform (DAP) to simplify user experiences by combining insights, engagement, guidance and automation capabilities.

Founded in 2011, WalkMe's mission is to make digital adoption for employees and customers simple, while increasing enterprise productivity.

Our platform works as an invisible layer of visual cues and personalized content placed on top of your website or enterprise software.

WalkMe's DAP is used by thousands of enterprises worldwide...

Job overview

Employment type

Full Time

Experience level

Mid Level

Work type

Hybrid

Department

Customer Success Group

Posted

on Jan 25, 2026

About

Job Link

jobs.lever.co

Financials

Type

public

Annual Revenue

Market Cap

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