Manager, Site Operations

    Position Overview This position is responsible for the overall operational success of the Motor Vehicle Titles and Registrations processing group which includes multiple processing functions within the Titles and Registration Business Unit. The position is accountable for: Operational performance service-level agreements (SLAs) and serving as the primary liaison for other internal business groups.

Responsible to meet or exceed all MOS Leadership objectives on monthly basis. Responsible for driving process excellence, managing quality assurance and maintaining the (KPI) reporting process. Must possess excellent leadership, both people and data intensive, critical thinking, organizational, data analysis and communication skills.

Responsible for all cost control versus AOP, forecasting throughout the year, and weekly forecasting in the current month to make certain all cost objectives are favorable or meet.

What You'll Do

Must have a customer first mentality and commitment Must possess the keen ability to create a team-based approach to drive continuous improvement resulting in improved profitability Must have excellent and demonstrated problem-solving skills Must be able to drive employee and supervision accountability Must be able to effectively manage conflict management opportunities and resolution Must have excellent verbal and written communication skills Must demonstrate leadership effectiveness to meet any or all deadlines through a well-structured and organized management style and approach What we're looking for 5+ years experience of increasing responsibility in operations and/or business process outsourcing roles in high-volume transaction processing environments. 5+ years of effective people leadership including demonstrated skills ranging from work direction, motivation, coaching/feedback, and developing assigned staff with the expected outcome of a consistently positive client experience and attainment of SLA’s.

Qualified candidates will possess strong critical thinking and problem-solving abilities and show initiative, as evidenced by constructing and analyzing data to evaluate performance and transactional quality of complex business and systems processes. Proven track record of building and maintaining effective internal and external working relationships.

Demonstrated business process engineering/re-engineering experience using Lean Six Sigma process improvement methodology. Excellent computer skills and proficient in Visio, Excel and PowerPoint. Excellent verbal/written communication and presentation skills including collaborative management style. Verra Mobility ValuesAn ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values: Own It.

We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation. Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.

Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease. Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.

With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company.

Verra Mobility Applicant Privacy Notice Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  . 

Verra Mobility is a leading provider of smart transportation solutions, specializing in technology-driven services that improve safety, efficiency, and convenience on the roads. With a focus on innovation and customer satisfaction, Verra Mobility offers a comprehensive suite of solutions for tolling, violations management, and data analytics, helping to transform the way people and goods move around the world.