Client Support Specialist

About the CompanyWe’re a vacation rental company where great people create exceptional experiences. From our humble beginnings with a simple idea, we've grown into a trusted industry leader delivering genuine hospitality to every guest. What sets us apart isn't just our advanced technology or high property standards, but our culture of doing things the right way, building trust, and supporting each other as a team.

When you join Casago, you're not just taking a job—you're becoming part of a company that values your contributions, invests in your growth, and gives you the opportunity to make a real impact on the homeowners and guests we serve every day. About This Job As a Client Support Specialist, you will be the first point of contact for our franchisees when they need assistance with their orders.

You will handle a variety of inquiries, ensuring a smooth and efficient resolution. This position reports to the Client Support Lead.  Please ensure that you upload an English version of your resume / C.V.  Essential Job Functions Assist franchisees with tracking orders, resolving issues with damaged or missing items, and addressing questions about product availability.

Act as a bridge between franchisees and our suppliers to ensure any supply-related issues are resolved quickly and effectively. Respond to support requests through the Gorgias platform integrated with our Shopify store, as well as through our dedicated support email address. Contribute to a collaborative work environment that promotes open communication, innovation, and employee engagement.

Other duties as assigned because every day is different in hospitality! Skills + Qualifications Experience working in hotel, hospitality, vacation or similar industry is highly preferred. College education is strongly preferred, though we recognize that great talent comes from many different paths. Comfortable talking to people—online or in person—and being able to share information in a way that’s clear, thoughtful, and easy to understand.

Excellent verbal and written communication skills to interact professionally with franchisees and suppliers. Strong problem-solving abilities to handle a range of order-related issues. Comfortable learning new platforms; experience with Gorgias is a plus, but we’re happy to train the right person. Previous experience in an e-commerce support environment is helpful but not mandatory.

Previous travel or industry related experience is preferred Bilingual English / Spanish required. Workplace Environment + Expectations This is a hybrid position and works out of our Santiago, Chile office. Physical Demands Fully remote work environment with reliable internet connection. Typically a Monday - Friday workweek with expectations to be flexible to support the needs of the business.

Benefits

+ Perks Career advancement opportunities Employee discounts All the equipment you’ll need to be successful Great colleagues and culture Remote work (Within Chile) Extended Health Benefits APV Casago is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law.

Veterans are encouraged.  Casago is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited. Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver’s license, and be at least 18 years of age.

Employees who are required to drive a company vehicle must have a valid driver’s license, be at least 21 years of age, and have been a licensed driver for no less than 3 years. An offer of employment for this role will be contingent upon the successful completion of a background check and / or an OFAC screening, country dependent.

Vacasa is a leading full-service vacation rental management company, offering a comprehensive suite of services to homeowners and guests. Founded in 2009, Vacasa has revolutionized the vacation rental industry by providing professional management services combined with innovative technology solutions. With a wide range of properties in top destinations, Vacasa continues to set the standard for exceptional vacation rental experiences.