Billing Specialist

As a Billing Specialist, you will own the end-to-end credit memo process and serve as the primary lead for all invoice-related initiatives. This role is ideal for a tech-savvy problem solver who enjoys collaborating across functions to drive process improvements and meaningful change. You will act as a key liaison between internal departments and external customers to ensure billing accuracy and timely resolution of complex issues.

Location: Wilsonville, OR (Hybrid: 3 Days Onsite) What You’ll Be Doing Escalation & Resolution: Lead the resolution of billing escalations from collection teams, ensuring all SLAs are met and status updates are clearly communicated to customers. Data Research: Utilize SFDC (Salesforce) and SAP to investigate and resolve intricate billing discrepancies.

Invoicing Excellence: Manage accurate and timely invoicing for electronic billing and unique customer requests, including the verification of billing addresses and POs. Credit Memo Management: Own the full lifecycle of credit memos—from initial submission (triggered by Sales or Support) to final delivery to the customer.

System Integrity: Perform data verification in SFDC for VAT/Sales tax exemptions and ensure all customer billing contact data is accurate. Process Improvement: Document existing workflows, identify bottlenecks, and recommend automation or process enhancements. Cross-Functional Collaboration: Partner with Customer Support and offshore teams to identify root causes of recurring issues and implement long-term solutions.

Testing & Reporting: Participate in UAT (User Acceptance Testing) for new company initiatives and prepare detailed customer statement reconciliations. What You’ll Bring to the Team Experience: 2+ years of professional experience in accounting, general ledger, bookkeeping, or account reconciliation. Technical Proficiency: 2+ years working with major ERP systems (SAP or Oracle) and SFDC.

SAP billing and reporting experience is a significant plus. Analytical Skills: Advanced Excel capabilities (VLOOKUPs, Pivot Tables) and the ability to objectively analyze data to drive policy changes. Communication: Strong interpersonal skills with a proven ability to build relationships across different business units and offshore teams.

Mindset: A self-motivated, detail-oriented professional who thrives in a collaborative, fast-paced environment.

Twist Bioscience is a leading biotechnology company specializing in synthetic DNA production. Their innovative technology platform enables the rapid and cost-effective synthesis of high-quality DNA, revolutionizing fields such as healthcare, agriculture, and data storage. Since its establishment, Twist Bioscience has been at the forefront of advancing genetic engineering and molecular biology, driving discoveries and applications that are transforming industries worldwide.